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Reviewed Aug. 9, 2023
Amazon/Telecheck double-withdrew funds from my bank acct. They denied they did this and offered no support of any kind. They lied to me. I was turned into collections TRS RECOVERY even though they double drew from my bank acct for 4 different purchases. I have battled them for over 2 months. Finally after 2 months and hundreds of calls Telecheck verified the funds were withdrawn twice. I can not express how awful this experience has been. I am not dealing with Amazon as I found they have no customer service. All I can say is run fast away from Amazon and Telecheck as you will never experience more horrible customer support.
Reviewed July 10, 2023
Trying to find out how to increase my check - writing privileges is impossible here, get disconnected all the time before anyone answers, very frustrating, I need answers to my questions, not prompts asking for reference numbers!!
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Reviewed May 13, 2023
Tried to make a purchase at Best Buy and my check was declined. I get that they are trying to prevent fraud but it puts legit customers in a very frustrating situation. Ended up using a credit card and deciding not to shop at Best Buy again. There’s got to be a way to verify instead of just declining. Telecheck may have good intentions but they just cost Best Buy a customer. I can go many other places to get the things I usually buy at Best Buy without them saying my money is no good here. Find a better way than just declining because while you may be catching some fraud you are also frustrating legit customers.
Reviewed Feb. 25, 2023
I have had a checking acct for over 45 years. I had to close my acct because the bank compromised it. I wrote a check for$100 today on the acct I opened and it was declined because they did not link my accts. They refused my check saying they had no record of my accts and supposedly I only wrote 1 check in over 45 years of having an acct. When I called they wanted me to look up the numbers of past accts and give them the information of all my past accts. I have been at my present location over 6 years and longer have past information. They forced me to pay by credit card rather than use my checking acct. I am extremely unhappy about this.
Reviewed Feb. 24, 2023
2 - The check number was low #1210
3 - The check amount was too high
Those are lame excuses as I write checks to vendors and contractors that they never see and when you start with check #0001, what are they thinking? I am glad that a lot of people pay online or with a credit or debit card, because soon their ridiculous business will be gone and I will write a check to buy champagne and celebrate their demise.
Reviewed Aug. 5, 2022
Companies use Telecheck because they get paid regardless. Telecheck is worthless. They act like they know the future. They will put you on hold and call your bank without your knowledge. They are sneaky. DO NOT TRUST THEM. Try not to do business with any merchant who uses them. After two attempts with check process they flag checking account as fraud. TELECHEK DOES NOT CARE. CONSUMER AFFAIRS WILL NOT HELP.
Reviewed May 25, 2022
I have requested my report from Telecheck multiple times over the past 3 months and Telecheck has failed to send me even one copy of my report. I have called on more than one occasion as well, only to sit on hold for over an hour and get some foreign rep who doesn't understand English. I am a victim of identity theft and know that someone opened at least one checking account in my name, which is showing up on Chex. I need my Telecheck report to see if there is any reports indicating other accounts were opened in my name.
Reviewed April 5, 2022
Family get-together. Went to market, spent $239 for food. Telecheck declined check, tried calling 4 times cut me off. Went online, no matter which site fill all info correctly informed error but would not say what error is. Where do they get off telling me how much money I can spend.
Reviewed Feb. 27, 2022
After a $1000 cash advance was put thru in mid February with $25,000 in my account..and NO objections from Telecheck nor the retailer...telecheck denied a $500 request much later offering NO reason for denial....Then I had to spend over 30 minutes on phone with the most idiotic bureaucratic process I can ever remember.. Telecheck claimed I owe them, $1030. Because even though they authorized and retailer gave no objection NO one from Telecheck knew what happened to the $1 000!! Bizarre.
Reviewed Dec. 6, 2021
Telecheck declined an e-check at Amazon. No reason, no “decline code” and no returned check. When I enter all of the information into the web site at https://getassistance.telecheck.com/decline-code-lookup.html I am told that “Not enough information was provided” although it was all provided. When I call the number at 1-800-366-2425, I am told I need to provide a check number. Well, there is no check number since it was an e-check. I am therefore without any way to get through to the system and find out what happened. Extremely maddening.
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