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Telecheck Reviews

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About Telecheck

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Telecheck offers check acceptance and risk management services. The company provides electronic check processing, fraud prevention and verification systems to reduce check-related risks for businesses. It utilizes data analytics and secure processing technologies to ensure reliable and efficient transactions.

Visit getassistance.telecheck.com
Pros
  • Long history of responsible banking
  • Willingness to seek alternatives
Cons
  • Poor customer service experiences
  • Lack of transparency in policies

Telecheck Reviews

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    Page 5 Reviews 380 - 530

    Reviewed April 1, 2014

    I lost my debit card and until new one comes in, I have had to resort to writing checks. I went to Walmart today to get medicines for my pneumonia, my check was declined. I tried calling the number given me and went through the automated process over 6 times and it kept going back to the beginning process. I couldn't get a human on the line to save my life. I left without my medications and am upset beyond belief. This is medicine I really need today!

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    Customer ServiceCoverage

    Reviewed March 29, 2014

    My husband and I just returned from Office Max where they declined a check because of Telecheck even though I knew that there was more than enough money to cover the check. The cashier was rude, yelling across the store to her manager that the check had been declined. She gave no explanation as to why the check was declined and nonchalantly told us we needed to use another form of payment. We've shopped at Office Max for years but this will be the last time if they're going to continue using Telecheck.

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    Customer ServiceCoverage

    Reviewed March 23, 2014

    I recently presented at Check at Walmart, who uses Telecheck for authorizations. After ringing up my purchases and running the check thru the system, Telecheck declined to authorize it. I called standing right there at the cashier and was told they could not accept my check because I had very little history with Telecheck. Because I had been using my debit cards, and after the holidays, got leery, and started writing checks, they could not accept it because I had not been a check writer at their establishments before. I was livid and make a scene because there was plenty of money to cover the check. I try to avoid business that uses Telecheck now.

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    Customer Service

    Reviewed March 20, 2014

    We were at Bed Bath and Beyond, 3/19/2014. Had a load of items in our cart. The clerk rang them up, passed our check through the reader a few times. Had to call the manager over who proceeded to tell us that the company (Tele-check) refused to accept our check. She told us that we could call them, voided the sale, began to empty all our items out of the bags. When my wife called Tele-check, they told her they wouldn't accept our check because of too much activity on the account. We had just made a purchase at Buy Buy baby (owned by Bed Bath and Beyond) a few minutes ago. In order to make our purchase, I had to drive 1/2 hour home to get my credit cards, then 1/2 hour back to complete our purchase. My wife was mortified, because people were walking by her, looking at her as she waited with a cart full of items as she waited for me to return. I was upset, when they asked me if I had any other way to pay for the items, as the manager removed them from the cart and I had to inform her, I would have to go home.

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    Reviewed March 14, 2014

    I lost my debit card this morning. I went into another business today and I wasn't able to locate my card. Upon arriving to work, I received an e-mail that my card had been cancelled. The person who found the card automatically cancelled it. I remembered I had checks so I wrote one to Sprint. The check was automatically declined due to me not having a check writing history with them. This is so not fair. I work two jobs. I had 5 times the amount in my account for the check. I hate TeleCheck. This is horrible service. I'm so aggravated because we are scheduled to go on vacation tomorrow and I don't have a debit card and to top it off, my checks are no good.

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    Coverage

    Reviewed March 12, 2014

    After several years, I finally replenished my personal checks, this time with more attractive and stylish checks. I decided I would use my credit cards less and write personal checks more. Big mistake! My check-writing file is thin. According to Telecheck, with whom I became familiar on 02/12/14 when I attempted to write a 3rd check in one day, this time to OfficeMax for $20.62, it was declined. I contacted them and was told I present a high-risk because I don't write checks often and they have little information.

    They said they would update my profile and I should not encounter any future difficulties. Then on March 12, 2014, I wrote 3 checks to my doctor, Meijer, and the 3rd check for $49.72 to CVS Pharmacy. It was declined. I contacted them again and was told the same as in February - thin file, high risk, etc. even though they said I don't have any criminal check-writing history and they know nothing about my bank balances. They advised me not to write any checks for 7 days, because they can't guarantee my checks won't be declined.

    My complaint is I should be able to write as many checks as I want so long as I have the funds to cover. I have requested a copy of my Telecheck file. In the meantime, I will stop writing checks, use my debit card and/or credit cards once again and definitely steer clear of any merchants displaying the Telecheck symbol. Apparently, I am at the mercy of Telecheck, a company with a Texas mailing address - by the way, who outsources to the Philippines.

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    Price

    Reviewed March 2, 2014

    I ran out on a Sunday because my medication was to run out during the week. I ran out without my credit cards which I packed in my bag for work. I thought checks were still legal tender in the US. Apparently, not at Rite Aide. My check was declined because I do not usually write checks therefore I cannot. I had to transfer my prescriptions to CVS, which is higher and not convenient location wise. I also had to wait another 45 minutes. I'd like to charge these morons for the hour they wasted. Rite Aide just lost a faithful customer because of TeleCheck. I make over $115,000 a year and I can't cash a check for $50.00. Who ARE these morons?

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    Verified purchase

    Reviewed Feb. 22, 2014

    Telecheck services lost a lot of money. I was robbed of old checks in a closed account. Woman who wrote them passed checks at Western Union Unsigned. I then went to bank & closed current accounts to be extra safe & share police report. TeleCheck cashed the checks anyway! HA HA HA HA HA HA Not my liability. Bank doesn't work with them. Account is closed, so I won't be writing another check. Again, you can't ever, and I mean ever, fix stupid!

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    Customer ServiceStaff

    Reviewed Jan. 27, 2014

    How about it's about to snow here in NC and I was going to grocery shop but getting to the register and writing my check didn't turn out like I thought it would. My check was denied. So of course I got upset. All this time I've been writing checks and have no problem. Only with Wal-Mart, Piggly Wiggly and Food Lion. I was at Food Lion! Anyway, I came home and called the number to Telecheck. The person on the phone was telling me that my check was declined because my identification didn't match my driver's license which sounded crazy. Then they ask for my information and like a dummy I gave it... If they use my information in any fraudulent way, they will be talking to a lawyer very soon. I have had no problems cashing checks with any other establishments and I can't even buy groceries and money was in my account.... but it's all good. Telecheck can look for Better Business Bureau contacting them along with my lawyer.

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    Customer ServiceStaff

    Reviewed Jan. 25, 2014

    Last week, I had misplaced my debit card and was forced to use checks which I rarely write. Friday evening wrote a check at a store I frequent regularly, check goes through. The next day, I attempt to use a check at another store I regularly frequent, it's declined for not having enough information. The generic force-fed responses that are completely illogical: no history no checks... Tell me how someone builds history without writing checks.... makes no sense to me. I asked for a supervisor, the cs rep argued that they wouldn't be able to do anything else so why did I need a supervisor. I was getting very agitated at this point because I was totally embarrassed by having payment declined and going in circles with a broken record.

    I go on hold at this point supposedly to speak to a supervisor who never came on but was "busy with other customers" and was asked to have them call me back within 24 hours. No call ever came. That Monday, I called again, supposedly updated my info; at which time I was told that I should be able to write checks within a day or two. Tonight, check denied insufficient history and declined checks within the last 6 days. How do they expect someone to build a history if a check is never approved? How do they have this much power to mess with others' hard earned money? How can they get away with total illogical business practices and ** customer service. Tonight supervisor was worse than the initial cs rep and when I asked for her boss was put on hold for ten minutes and hung up on. HORRIBLE!

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    Customer ServiceStaff

    Reviewed Jan. 17, 2014

    I went to a local urgent care facility to treat a fractured foot. The facility was great, but payment wasn't. I never had an issue where a local business "refused payment" with a local check. This local business contracted the services of TeleCheck (based in Houston TX) to clear my local check. Upon contacting Telecheck, I found out that my payment wasn't refused for insufficient funds, It was refuse because neither I nor my financial institution was "registered" with TeleCheck. Until I registered, I was informed that no check, debit card, and credit card associated with this institution would be honored at this business. To register, I was requested all sort of Personal Information that, if in the wrong hands, could lead to Identity theft. I asked the TeleCheck personnel why they needed this and why local businesses were clearing local checks "out of state". I never did get an answer. To me TeleCheck is a front for illicit/illegal activities.

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    Customer ServiceStaff

    Reviewed Jan. 5, 2014

    I was at a local grocery store (Hiller's Market) on 1/4/14 at 6:00pm. I usually use my credit card, but the store was busy because of a winter storm coming in, so I went to the line that was cash and check only. My check was rejected, I was in a line with people behind me, possibly even customers or potential customers of mine. The manager came over and they insisted I go to the customer service desk even when I said, I will just pay cash. It was the most embarrassing and upsetting experience I've had in a long time.

    Businesses... if you are using Telecheck, stop using them and find a more accurate company. There are businesses that can verify funds and not just give you some calculated BS for denial. I even tried calling Telecheck which is suppose to be available 24 hours a day, and there was no one there to speak with and their prompts kept repeating. STOP USING TELECHECK.... They are inaccurate and very poor for your customer relations.

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    Customer ServiceStaff

    Reviewed Dec. 31, 2013

    I've recently not only once, but twice went to Walmart to purchase food for my family and both times Telecheck rejected my checks. Both times check was reject for lacking cash checking history even though there was plenty of money in my bank account for payment. Then I spoke to Telecheck operators who sound scripted. Both time the operators were VERY unhelpful with my issue. I stood in line at Walmart for at least 30 minutes on the phone trying to solve the issue. I finally asked for a supervisor and after another 15 minute hold was yet another scripted person who even disregarded my old checking information I gave to them from my old bank. In the end I had to use my credit to pay for over 200 dollars worth of groceries!... I hate this company and we are reporting them to the Better Business Bureau (possibly not spelled correct).

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    Reviewed Dec. 27, 2013

    Was turned down in writing a check at Giant Food because of excessive check writing even though we have plenty of money in our checking account.

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    Reviewed Dec. 17, 2013

    We were denied a check at Walgreens (where we have an account) due to TeleCheck's profile. We went to the bank and they called TeleCheck to tell them we had plenty of money in our account. TeleCheck said it didn't matter how much money we had in the bank, their statistical profile found something else. The something else was that we don't write many checks (true) and we were trying to write 2 in one day. The fact that the bank said there was money in the bank meant nothing to them. They said we shouldn't write checks for 7 days (it's Christmas season!).

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    Customer Service

    Reviewed Dec. 8, 2013

    I went to the local Burlington Coat Factory to get a few stocking stuffers that totaled $33.65. When the clerk ran my check through, it was declined by TeleCheck, without an explanation on the receipt for the denial. I have never written a bad check in my life and knew I had more than enough funds ($4,500+) in my checking account, so I asked the clerk to run it again, but it was again declined. You cannot imagine my embarrassment as the other shoppers standing in line stared at me, probably thinking the worst of me!

    I went home and immediately called the number on the declined receipt. After several frustrating minutes of punching in numbers, I finally was directed to a customer service operator, who proceeded to ask me the same information that I had already entered in by punching numbers (Why not direct the caller to the operator in the first place to save time?). The reason given to me for the denial was that Burlington is not in my "normal" shopping pattern, so there was not a recent record of me writing a check there. TeleCheck declined my check to protect the merchant against possible fraud.

    It took me a second to process this information. I questioned the operator about the flawed logic to this reasoning. Just because a person infrequently shops at a store should not automatically be an indication of fraud, especially if the person has adequate, proper ID (I had my driver's license and a military ID). I also pointed out following that train of thought meant there would be no way for me to establish a pattern of shopping there and paying by check because TeleCheck would continue to deny my checks... talk about a vicious cycle! The operator replied with what I could tell was a scripted response, so I asked to speak with a Supervisor, who continued with the same excuse of protecting the "merchant" against fraud. She did offer to approve my purchase if I immediately went back to the store, used the same check, and had the cashier contact her. I had already fought the holiday crowds for several hours today, so did not wish to waste more time and gas to return today. I was told I would have to start all over again if I went another time... How frustrating!!

    I am amazed that this company holds such power using such a flawed policy. I am all too familiar with how rampant fraud is (we've had several instances of dealing with fraud on our credit cards), but isn't protecting the innocent consumer just as important as looking out for the merchant? I wonder how the people running TeleCheck would like it if they were singled out at the check-stand and had to deal with the embarrassment of having their method of payment challenged?

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    Reviewed Nov. 15, 2013

    I had 2 checks that I had written to Walgreens. Both ck's cleared yet Telecheck continued to run both checks through, at times 1 a day for a week, until much account was depleted..the creating a spiral effect. My bank charged NSF, Telecheck charged me 25$ for a "return ck fee" .. I have faxed all bank info to the compliance/dispute at Telecheck. Left many messages. I am getting no answers or help. This has been going on for more than 5 weeks. At what point can I like a lawsuit for reimbursement? I live in OK.

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    Customer Service

    Reviewed Nov. 11, 2013

    DENIED WITH CODE 3???? Never written a bad check in my life. Can't use my debit card or credit card. Went to grocery store - $152.00 - denied on credit or debit. Thank GOD, I had cash on me, but humiliating nevertheless. Called TELECHECK this morning, livid. They are in Dominican Republic!! So all that personal information they ask for?? Now is also a 'very good possibility' that your identity can be stolen from there!! Yeah, I know, computers, anyone can. Guess what? I have NEVER given my info to anyone over phone, nor do I use computers with it.

    So if I go to pay bills that I planned on paying this week, are they going to be denied? Who in the hell gave TELECHECK the authority to tell me where, when, how, how much, what type, don't use, anything. Yeah, I was told don't use my debit card for over a week, while at the same time I was told they don't have anything to do with credit or debit cards. Oh, I had 10x the amount in my account that I needed to pay for groceries, with no holds. Just sitting there waiting to be used. I'm not done with TELECHECK! FTC, FIRST DATA (TELECHECK'S PARENT COMPANY), CONSUMER REPORTING AGENCY, AND WHOEVER ELSE.

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    Customer Service

    Reviewed Nov. 7, 2013

    I went to my local casino where I write a check for the same amount every week and have for the past year. Last night I was denied. I called the no. for code 4 I was given, they told me insufficient information so I spent time updating info. Then they told all was well, I was cleared to cash a check. I went back in and it was denied again but this time, code 3. I called again, I was told I was high risk. I live out of a checkbook. I was livid. I called and talked to a supervisor. Basically she told me I was locked down for 7 days. I mean no groceries, gas, drug store etc... I am pissed.

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    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 6, 2013

    At Walmart I attempted to buy an iPhone priced at over $500.00. I wrote the check for the purchase and TeleCheck declined the check. Calling TeleCheck was futile as they said I must develop a history with them. So here is what I learned from this experience. If you have shopped for years at a particular store successfully and they suddenly decide to use Telecheck's services they will decline your check that they consider "high risk" because you have not established a history with them. This is circular reasoning which, somehow, makes sense to them. You cannot establish a history if they decline your transactions!

    TeleCheck advised to visit Walmart with different accounts or cash???!!!?? The person on the phone talked a mile a minute and was impervious to my complaint and embarrassment as the check was declined in front of a group of other shoppers who viewed me as someone trying to pass a bad check. The account in question has thousands of dollars in it which, apparently, makes no difference to TeleCheck. Also, when I called them they requested driver's license number, SSN, date of birth, address, telephone number, checking account number, date of transaction, amount of the transaction and from that point on, I was stonewalled with incredibly stupid excuses and reasoning!

    My advice is to complain to store managers that they will continue to lose sales because of a service they are using to prevent losses from bad checks and that same service is preventing sales by those with good checks and plenty of money in their accounts. To sum it all up, TeleCheck sucks badly and there is no avenue of recourse on their site or via phone.

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    Customer ServiceStaff

    Reviewed Nov. 3, 2013

    I tried to write a check at JCPenney for $16.74. It was refused. I came home to call TeleCheck to find out why. They informed me that on Oct. 25 and Oct. 27 I wrote a check at another store and the bank said it had insufficient funds. I was like no way since my paycheck and my husband’s paycheck were both deposited on Oct. 24. The person said we tried to contact your bank tonight but they are not responding. I said of course not it is SATURDAY night.

    She informed me not to write any more checks at business that use them until this is settled. So, Monday I am going to the bank to talk to them again. This is not the first or second or third time they have pulled stuff like this. They always say they are sorry but they are not since it keeps happening. I ended up paying by credit card which I hate to do. I emailed JCPenney that I will not be back as long as they use TeleCheck. Now to find other business that we use to let them know we are no longer using them and why.

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    Reviewed Nov. 1, 2013

    I got 6 notices of a failed check on a 10/16/13 transaction - and I got ALL of them on 11/1/13. The transaction was with Amazon. I checked Amazon - all orders had been paid and delivered. They keep resubmitting whatever they have on a daily basis and charging me $40 for each fail. Only thing is: my account had plenty of money and all products were delivered. I never got a notice from Amazon that there was a problem. I'm going to let them sue me; my lawyer is looking forward to it. TeleCheck is an prime example of what's wrong with Capitalism run rampant.

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    Customer Service

    Reviewed Oct. 14, 2013

    Twice this week Telecheck flagged two of my checks, one at CVS and one at Walmart, just because I have a low rate of check writing history! I have over 9k in my checking account! Not fair. I called Telecheck and they said they can't do anything about this! CVS overrode the problem because they know me but Walmart would not accept my check.

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    Customer Service

    Reviewed Oct. 12, 2013

    On several occasions I have gone to Wal-Mart to shop for groceries. When I get to the register and write a check, Telecheck refuses to allow my check. I have called them and was told that there is no negative information on my account, that the system just refuses to allow me to write a check until I have written more checks. What???!?!?!?! Every time that is what I am told. When I point out the logical fallacy of circular logic, they are all apologetic and then tell me that they have no authority (or inclination?) to override this decision by their computers.

    Now, I am a computer programmer. I know that the computer does not make the decision. It is the business analyst that establishes the policies that are programmed for. But Wal-Mart has some pull with these cretins. If I don't have any negative information on my account shouldn't I be able to write a check for $50 or $100 dollars? I only write one or two checks a month so I will apparently never fulfill the requirements of Telecheck.

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    Customer ServiceStaff

    Reviewed Oct. 3, 2013

    I went to CVS to pick up my employer's medications as I usually do each month. He always Pays with a company check. His check was declined. CVS was in shock because they know me and that I do this monthly for him. I have worked for this company for 47 years. The company has excellent credit and never has written an NSF check, and I might say has some 10 bank accounts including a savings with Wells Fargo worth well over 1 million dollars in our various account (not including payroll). With the declined check, I was given a reference number to call TeleCheck. I did this, and had my employer on the line. We got no results. We were told that they did not have enough history on the company, and they could not assure us that this would not happen again. It could very well happen again. Not enough history....

    I have been doing this purchase at CVS with the same account for years. We gave TeleCheck some of our old accounts that we had used, and they could not verify them either. We were told no history. I went back to pick up the medication prescripts, and was denied again. I had to pay with a credit card. My bank representative with Wells Fargo in Business Banking tried to help by calling TeleCheck. They would not even discuss it with him. I was given another reference number to call TeleCheck. At this point, I do not know what we are going to do regarding our purchases with CVS for prescriptions.

    I plan to go on Facebook and tell this story and to anyone else who can get the word out about TeleCheck. I intend to not shop with any stores who are contracting with TeleCheck. TeleCheck needs to get their act together and report accurate information. I am very much aware that people do take advantage and write bad checks, but that is not the case with our company and there is no record of such. TeleCheck clerks who answered were talking so fast, with split English and foreign language that you could hardly understand them. TeleCheck probably hires cheap labor for their clerks to respond to these complaints. From what I have read online, my company is not the only company that has experienced this problem. I will be glad to furnish the proof of my declines. The consequences here are that nothing is resolved, I went two times to pick up the same medications and got declined two times. This is very frustrating.

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    Customer Service

    Reviewed Sept. 29, 2013

    I have been shopping at the Meijer store in White Lake, MI since it opened - never had an issue writing a check for my groceries every single week until Friday Sept 27, 2013. My check was rejected - no reason. Went to the bank - sufficient funds in account. Paid for my groceries with cash, went home, called TeleCheck. 1st call, the reasons went from none to many. 2nd call, Meijer called and asked what the problem was - told I never used that checking account before (funny, same checking account for 20 years and 2 weeks prior wrote a check to Meijer for groceries with same acct - no problem. Found a check for Meijer back in May of this year - same account number).

    3rd call to TeleCheck said there was nothing that showed up at all for the rejection. Now an incompetent 3rd party has my checking account number and has access to money in my account. I have contacted Meijer about this issue and also our local Problem Solvers news station as I feel this TeleCheck company needs to be investigated.

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    Customer Service

    Reviewed Sept. 24, 2013

    Tonight my check to Walmart was declined (Telecheck Denial Code Reason 02). The thing is we write checks to Walmart every week without a problem. We get declined every other week. We call TeleCheck and they tell us there is nothing wrong with our account. They will not accept accountability and contact the merchant. The merchant will not call them. We are caught in the MIDDLE!!! In short, TeleCheck has WAY TOO MUCH POWER AND NO ACCOUNTABILITY! What do you do?

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    Customer ServiceStaff

    Reviewed Sept. 23, 2013

    I get paid on a monthly basis, and at the end of August, I wrote a check to Walmart. It had to go through the bank twice. The second time, my direct deposit had come in, and as of 9/9, it was paid. I accepted responsibility for being overdrawn, and the $36 fee to the bank. On 9/20/13, I see that I am overdrawn again! However, I haven't written any checks, and I checked on my account that day and I was okay. When I looked at my checking account, I saw $30 fee for ISF from Walmart, and another $36 fee from the bank. I could not understand why they waited for 11 days to add on a $30 fee, and the bank was charging me another $36 for the same check.

    I went to the bank and they dropped the fee. I went to Walmart and they gave a 1-800 # for TeleCheck. When I called, a recorded voice directed me to either fax or mail my concern, with certain information regarding my checking account, social security number, my driver's license, etc, which I was very uncomfortable in giving out. I got online and started finding out more and more information about TeleCheck, and for the most part, it was negative. This is how I came upon this website, and began reading other people's complaints about the stores like Walmart, Sam's, etc, and what they went through.

    The positive side of my experience is that I will not be writing any more checks. If and when there is a lawsuit against this company, I will have no problem signing my name to it or any other document, which is against companies like TeleCheck, which obviously have been given way too much power and control. On the other hand, the major stores who have contracted with TeleCheck's company may have done so due to people who are constantly writing bad checks, skipping out on paying money that is owed to these stores. Maybe, the stores are getting tired of being ripped off and of dealing with these people. The only problem is the people who have good credit, have not bounced checks, are being punished, as well...

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    Customer ServiceStaff

    Reviewed Sept. 22, 2013

    My problems started on Sept. 14, 2013. I went to a Home Depot, making a very small purchase. Much to my surprise, my check was declined. I had the clerk run it a second time and it declined again. This is so strange since on Sept. 1, I made a small purchase at the same Home Depot and that check cleared. Anyway, I got home and made a phone call to TeleCheck. After 5-8 minutes of prompts and submitting all info related to my checking account, including driver's lic. number, I finally got to speak to a live rep, a foreigner to boot. What a shock! I had to repeat the same information.

    Well, as it turns out the info on my credit union check was somehow linked to info at my hometown bank where I do not nor ever have had an account (The checking account that was declined I have had for over 25 years with no problems)! At the end of our conversation, the rep apologized and said things should be good in 72 hours. Time passed and I went to Walmart. Guess what happened? Yep, I was declined again. Now I'm pissed. So I go home and make another phone call, go through the same process and finally get to speak to a live rep, another foreigner. What are the odds! She insisted that I had a checking account at my local bank and wanted that account number to compare with the account number she had.

    At this point I'm almost having a near death experience, which would have been easier to go through. After ranting with her about this, I hung up the phone. And then I'm thinking, did I really have a checking account at that bank? So I call the bank and they found no history of an account ever in my name. I never called TeleCheck again because I believe as long as merchants like Walmart and Home Depot have these outlaws do their business, this could very well happen again. And believe me; I have given them enough information that any identity thief would be happy to have.

    What is most disturbing is that one of the reps wanted me to fax my social security card along with all other forms of ID. My bank was alarmed and told me this is not a good idea and that it sounds fishy. What's stopping these people from selling our account information to an identity theft ring. What better way to wipe out everyone's account. I have decided when I do my taxes, my return will not go into my checking account. I was also informed that it would do no good to get a new account at another bank. So the threat will always be over my head that my checks will not go through TeleCheck. My solution... go to merchants who don't have TeleCheck and who have more respect for the consumers right to privacy. They even told me that they can decline my check if there was a person with a similar name (I have a sister-in-law with the same name) or if your spending habits change, or if you shop somewhere new. How do they know where I shop?! How do they know my spending habits? If your checks are out of sequence they will decline.

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    CoverageStaff

    Reviewed Sept. 21, 2013

    I recently moved my accounts to a new bank and twice in the last week have had those checks declined by TeleCheck. When I called I was informed that "I had already written two checks this day," and that I "might want to consider another form of payment". Why do I have a checking account if I can't write more than two checks a day? Who do these people think they are? Nothing I know of says there is a limit on the number of checks one can write in a day as long as there are sufficient funds to cover them. Complain to your banks and the merchants using this system!!!

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    Customer ServiceCoverageStaff

    Reviewed Sept. 21, 2013

    I've been writing checks at Walmart for a few years. I usually spend 300 to 500 dollars a week at Walmart. About a month ago, my check was declined. Luckily I had enough cash on me. So I called TeleCheck and was told my information needed updating. If any problems in the future, just have Walmart to call them. Everything was fine for the next 2 weeks at Walmart. So I had made a purchase on Friday night for $439.56 and on Wednesday, had to go to Walmart to pick up some things. Was denied again. I told the cashier what TeleCheck said and was told they could not call TeleCheck. I would have to later and if I couldn't pay with another form, I needed to move on.

    So I came home and called TeleCheck. They told me my bank wasn't open to verify the money was in the bank and to call back during regular hours. I call back and they verify my account. I was told everything was fine. I plainly asked them if I could write a check at Walmart now. Yes, I was told. So Friday I go to make my normal purchases for food for my daycare and guess what, I was declined. I was so mad that I left all the food at the register and was crying. My husband was with me and thought I was writing bad checks. This is so embarrassing when I have more than enough money in my account to cover my purchase.

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    Reviewed Sept. 16, 2013

    I was writing a check because I lost my debit cards (which I have used there for the same account on many times) ... Check was declined. Knowing there was plenty in the account I had the clerk process it again... declined. I called my bank ... Same as a few others here my bank stayed on the line and we contacted TeleCheck... This is totally crazy. It was because I hadn't written checks and it was unusual activity ... I WILL NOT GO TO WALMART EVER AGAIN. In fact I will not use ANY BUSINESS THAT USES TeleCheck. I can only imagine what it would be like if I were to have been stuck on vacation and lost my debit card. If they are going to do this, then they should have a way to override the system.

    My goodness, my checks are safer than a debit card because they HAVE TO LOOK AT MY ID. I know there is fraud that goes on out there but why punish everyone. I can prove who I am. What I will NOT LONGER BE IS A CUSTOMER OF WALMART or ANY BUSINESS THAT I KNOW USES TeleCheck. Thanks for allowing me the vent. Actually this could be considered discrimination... I think a class action suit would make a whole lot of sense. They can just be lucky that I was only there for groceries and not medication for a sick child.

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    Customer ServiceStaff

    Reviewed Sept. 9, 2013

    This business sucks!! I live in a small town and I had my checks denied at least in 4 places in town. I had no idea what was wrong. I spent 2 weeks getting this mess straighten out. My bank said it was not in their system so to call the number on the denied receipt. I did for at least 2 hours every day. I NEVER talked to a real person. I tried and tried. Finally I went back to the bank and they had a way to contact someone and they told them it was just a mistake on their part. A MISTAKE really after embarrassing us in town and they say sorry it was a mistake, well that is not good enough for me! I will call every day until I speak to a real person, if they even hire people, and demand some kind of compensation for their stupid mistake! I will get a lawyer if I have to - this business should be shut down!!!

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    Customer Service

    Reviewed Sept. 3, 2013

    I am a 84 year old lady.. This company makes it very hard to even pay the checks... First you have to call to get a copy of the check.. then mail the payment back to them then call them back to see if they have gotten the payment.. then call back to see if you can now cash a check... Each time you have to wait from 20 to 48 minutes to talk to someone that may or may not be able to help you, then you have to call and wait some more (start all over)... Very bad business.... I say the world has gone to you know where.. No one knows how to do a job any more. It would be better to just pay the $35.00 at the bank if you have a returned check... Oh the bank never did find the checks that the Telecheck said I owed.. I paid $256.00 for #1 check $16.00 at TSC store, #2 Check $96.00... My checkbook has never went up that high check #** and #**... I am on check #** now... I went on and paid them so I can hopefully, maybe cash a check now.. I want now, tell I try next week... I don't like this kind of business... Bad, BAD, bad..... business.

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    Customer ServiceStaff

    Reviewed Sept. 3, 2013

    I attempted to write a check at Walmart and was declined and called these TeleCheck people and they said I had an account with a bank in a city that I had never been to. I was concerned that I had been a victim of identity theft because it was the holiday and the banks were closed. I pulled my credit report and there was nothing there. The next morning, I call this bank. They have no record of me anywhere by name or social. They were nice enough to stay on the phone with me while I called TeleCheck back to tell them that the information they had was not valid. They told me it was reconciled the same day I called but I asked for a manager because someone has messed up and this may mess up my payments that I use checks for auto-deduct. They told me I could not speak to a manager and gave me the run down on how things work. I do believe they need a lawsuit. I am going to look into it.

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    Customer ServiceSales & MarketingStaff

    Reviewed Aug. 31, 2013

    I've always been a responsible customer and wrote checks in good standing. I do most my banking with a community credit union. I have virtual no debt and use cash a lot of the time. I have a responsible job, and good credit history. Recently, I was denied two days in a row at a Meijer's store in southern MI from writing a personal check from my credit union for over three hundred dollars. The first time it happened, I had a full cart of groceries and after waiting in line for twenty minutes the store clerk told me my check had been denied. I asked why, and she couldn't tell me. I said, "I write checks in this store all the time, sometimes several times a week for two hundred dollars or more." I said, "I don't understand, I have plenty of money in my account, and I've never written a bad check." I asked to talk to a manager, and was told it wouldn't do any good, they couldn't override the TeleCheck system and accept my check.

    Never mind, it was my day off from work, I was in the middle of canning pickles that afternoon. It took over two hours, to shop, wait in line, and get checked out, not to mention the driving into town, as I live out in the country. I could have gone to my credit union, and withdrawn the cash, but it was after 5:30 and they were already closed. I didn't have enough cash to get my prescriptions and bring them home that day. I was so humiliated, embarrassed and angry, not to mention terribly inconvenienced. To add insult to injury had to remove the items from my own totes I brought to the store so they could put the items back on the shelf, as other customers were watching in the check out lines.

    After arriving back home, and telling my husband what had happened, we called the TeleCheck number to find out why the check had been denied, giving the code off the back of the check. An automated voice came on the line, and said, "Your check was not denied due to insufficient funds or a bad credit risk. It was denied due to a change in your spending habits/or my routine patterns of spending, and it did not meet their risk assessment guidelines set by the store, and the account was flagged for possible fraud." (I was trying to purchase extra items for canning which was about $75 more dollars than I normally spent per visit.) It was for that reason the check was denied. I was so angry! I could not believe what I was hearing. So, we jumped into the car and headed back to the Meijer's store to talk to a store manager.

    After talking with the store manager, he was apologetic and helpful, gave us $25 for all of our trouble, and said he would have someone from the regional headquarters call us in a few days. The following day I again went to Meijer's and shopped for most of the same items I had tried to purchase the day before. Upon presenting another check, they once again denied it! Luckily, I had just been at the credit union and withdrew enough cash to pay for the items I needed. Calling the TeleCheck number once again, I was told, my recent purchase didn't match my prior shopping habits, and due to a high risk assessment, my check was denied. This was MADNESS!

    The following day, someone from the Regional Meijer Headquarters called me, and argued that the reason TeleCheck was denying my checks was to stop possible fraud before it occurred, just in case there was a possibility that someone had stolen my check book. She said, wasn't it better that they caught it then, then not catching it, and that TeleCheck was actually doing me a favor by stopping the check before it was cashed, alerting me of possible fraudulent activity in my account. I was so angry! Meijer's isn't worried about protecting me from possible theft, fraud or illegal activity in my account, they are worried about it. I told her, "Your store is worried about a $300 dollar check, when I write $225-$250 checks all the time?" They should be more worried about losing thousands of dollars worth of sales revenue because we don't want to shop there anymore.

    I told her, "It's unfair to shop at your store with the constant threat that your computerized checking system may or may not cash my check due to their statistical data that's been compiled on me based on my shopping habits." I am so angry over this. I could understand if I had a bad debt history, or a history of writing bad checks, or if there was even a huge increase in my checking activity, but none of this happened. If there is any class action lawsuit out there against TeleCheck, I would like to know, because this is just another example of warfare on the middle class. American citizens don't have to watch out about Big Brother watching us, we have to worry about Big Business watching us.

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    Staff

    Reviewed Aug. 30, 2013

    I wrote a check for $81 at the grocery store and was denied. I couldn't figure out why and I was assuming that the girl at the register was doing something wrong (I even complained to her manager). Now I see that it was TeleCheck system that was the problem. If they claim to provide a service and they are not providing that service, then they do need to be sued. I was so humiliated and embarrassed.

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    Price

    Reviewed Aug. 29, 2013

    TeleCheck is now authorizing the funds from your bank account. If the salesperson/cashier from the store runs your check through the First Data machine multiple times, the money is temporarily taken out of your checking account multiple times, and then ISSUING CODE 3 DENIALS OF THAT CHECK. When asking Wells Fargo Bank when the Authorizations will drop off, they inform me when the check clears, or up to 5 weeks if the check doesn't run the ACH course through banking system. When I called TeleCheck to see about getting the funds de-authorized and put back in my account because they TOOK MY MONEY AND THEN TOLD THE MERCHANT NOT TO TAKE MY CHECK, they informed me that it would cost me $150 in processing fees to circumvent the standard procedure. This is EXTORTION plain and simple. Where is TeleCheck/First Data headquarters? Where is someone like Timothy McVeigh when you need them?

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    Customer ServiceStaff

    Reviewed Aug. 19, 2013

    I was writing a check at AutoZone for $29.21. The check was denied. I called TeleCheck at the store. I had already gone through this at Walmart. I called and was told that my checks would clear. I am writing checks because someone stole my debit card info from Harbor Freight. The person from TeleCheck made me read all of my information from the check as well as my personal information in front of everybody in line which means everyone in line has all the information they need to write checks in my name. I had entered my info on the phone 4 times before I finally got to speak to someone. I would like others to join me in a class action suit against TeleCheck.

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    Customer Service

    Reviewed Aug. 12, 2013

    I went to our local Walmart store to make a fast purchase like I've done hundreds of times before. When I got in the check-out line the cashier asked if I wanted to open a credit card with the store. I politely said no thank you and proceeded to write out a check for my $37 purchase. The check-out clerk then put my check into the check reader then told me “your check has been declined”. I couldn't have felt more embarrassed. I then asked if she could re-enter the check knowing that there was enough money in my account to purchase any item they had to offer in their store. Same response, declined.

    I can't begin to tell you how I felt. I then asked to speak to the store manager. An asst. mgr. told me a story about how they changed their system, then said they have been using the same system for a long time which left me more confused than before our conversation. She told me I could call the phone number on the rejection clip they give you at the register. I called the phone number and they want all the numbers on your check, routing number, account number, driver’s lic. number, the works.

    I’m not doing business with that company or making a transaction with them. I was doing business with Walmart. I later asked my wife if she knew of any reason why my check would not be accepted and she told me she went online to our banking institution and she said there was enough money in our account to buy a car. Who is TeleCheck? Are they owned by a credit card company? Debit card company? I was later told by my wife she did a little checking on them and found a class action law suit against them. Also they (TeleCheck) get paid by the amount of checks they deny. I don't feel this is legal.

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    Customer ServiceCoverageStaff

    Reviewed July 30, 2013

    Walmart and Family Dollar both denied my checks for no good reason! It was embarrassing because people were probably thinking I was trying to pass cold checks! I was forced to use my debit card, and I don't like to use it too much, to avoid criminal clerks from stealing my card info! I called the bank, and I had plenty of money in there to cover these small checks for under $10.00 each! So I called Telecheck, and they put a "Code 3" alert on my check writing capabilities! Why? Because they said I was writing too many checks! Who cares? What business of is that of theirs? If I have the money, I should be able to write as many checks as I want! I have never bounced a check in my whole life! Not once!

    I am sickened by this! Someone really needs to do an investigations of this company! I may call the Wave 3 Troubleshooter in Louisville! I bet they would LOVE to do a huge news story on this! Since there are thousands of complaints from others as well! Somehow, they are benefiting from turning people's checks down! That's why they should be investigated! I have never been so humiliated in my life! I have heard that Telecheck has several Class Action lawsuits against them! I wonder why? I asked them why on the phone, and they said they are not at liberty to discuss that. They have NO right to be messing with people's money like that! I am BEYOND angry! I urge everyone to contact their local news stations and report this complete injustice!

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    Customer ServiceStaff

    Reviewed July 12, 2013

    Over the years, we have spent hundreds of dollars a month at Walmart. Over the past couple of months, after spending an hour or more shopping, waiting in line, then being presented my total at Check Out, my "good" checks have been DENIED! This is the 2nd time I have been denied by TeleCheck! I told Walmart to bill TeleCheck for having to re-shop ALL the groceries and I had to go to another large grocery retail store to re-shop all over again... and with NO problem. Our money will now be spent at stores OTHER THAN Walmart.

    We called the company named TeleCheck and they DEMANDED the Spelling of my Name, my check's Routing Number, Checking Account Number, Phone Number, Address and Zip Code, etc. This is WAY too much of an Invasion of Privacy. As she talked, she sounded as if she might have been from India!

    IF I, or any others of you, find money is being deducted from your personal checking accounts, I recommend keeping your Rejection Slips provided by Walmart as their accomplice... I am done shopping at Walmart. They have become way too invasive, irresponsible and consumer unfriendly, in MY opinion. I also noticed that Walmart does not seem to be carrying much healthier foods anymore and primarily mostly foods loaded with Chemicals, Fats, Salts, and Sugars. Healthy selections are becoming extremely RARE. Therefore, it dawned on me that the answer to paying for Healthcare should be paid for by the Grocery Retailers, Food Manufacturers... THERE is the answer to Health Care Costs being paid for!!!! Why are Politicians NOT working to help the People?????

    But for now, Boycott Walmart and any store that demands the use of TeleCheck!!!!

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    Customer ServiceStaff

    Reviewed July 7, 2013

    Twice I have gone to my local Walmart to buy food and twice my check was declined, and twice I left without food, and twice I felt like the lowest piece of dirt on the earth, and the Walmart store employees belittled me and made me feel like I was a horrible person. Then I called TeleCheck twice about the declined check tonight, and there was no reason for the check to be declined. So I am afraid to even go back to Walmart for fear TeleCheck will do the same thing again, even when there is money in my account. What can be done to compensate me for the hell I have been put through because of TeleCheck?

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    Customer Service

    Reviewed July 3, 2013

    I have been a customer in good standing with over a year established history both with my bank and with the merchant (Nextel). I have NEVER had any bounced checks or any issues of that matter… However, in June 2013, when I made a payment of $101 by check to Nextel, I was denied (code 03). Nextel gave me Telecheck System # to call and have them remove me from "the list" since I checked with the bank and I was absolutely fine on the bank’s end and they saw no reason at all I should have been denied my payment by check. I called Telecheck multiple times. I was hung up on a few times when asked for supervisor, was given the runaround a few other times, and was told that I was "denied because Telecheck has no information on me." I asked what exactly does that mean.

    I was told that I was not denied because of ANY NEGATIVE information or history, but because I had not used checks with their merchants (Nextel, Walmart, Kmart, Best Buy, Sam’s, Walgreens, CVS, etc) and that they are following "guidelines" and what I need to do is write more checks and in small amounts and over time it will build my history with them. I demanded they fix and override the system so this doesn't happen to me again, or else I will sue them since I am clearly discriminated against, targeted and denied for no good reason!! I am SHOCKED that they can get away with doing this. They are denying a person with good check history the usage of their checks based on NO GOOD REASON. I shouldn't have to build any history with them; all they should need is no bad history of a person!!

    They are a third party company that should only have the right to interfere with you using your checks when you have a negative history, not when you don't... So basically, I was denied because I have never bounced checks. Unbelievable! They make their own rules and regulations to be able to easily discriminate against people (when they say "we follow regulation guidelines", they mean the guidelines THEY wrote about who they deny and why, not any legitimate federal regulations...). They are outsourced and counting on that to illegally deny people of usage of checks & discrimination. Something needs to be done about this. I will file with the Trade Commission against them and with the State Attorney General, and so should everyone else that has been denied/discriminated/ripped off by this company!!

    They have hundreds of complaints against them for the same issues, and that's just the people that take the time to write the complaints. Imagine how many others are out there… They are in control of our checks, yet we have no business with them. Our business is with the bank and the merchant, and as long as we are in good standing with those two, Telecheck should have no right in denying my good checks!!! I found out they get paid based on the denial percentage, so that's why they deny without just cause and make up regulations to enable themselves to deny as much as possible, thus get paid more. It is predatory and illegal, yet they found loopholes to get away with it, and US, THE CONSUMERS, NEED TO STAND UP AND NOT LET THIS HAPPEN!!! I am furious!! Why is the Trade Commission - the Federal Agency that is supposed to regulate them allow these predatory & illegal business practices to take place and on such large scale??? Telecheck needs to be stopped from doing this!

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    Reviewed July 3, 2013

    It happened to me at a grocery store. It was embarrassing! I did not have any return checks or anything negative. Just "their" decision not to allow check to be approved.

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    Customer ServiceStaff

    Reviewed June 20, 2013

    So this is my story. My check today was declined at a car dealership without any explanation. I tried to find out the reason behind the decline and was told that there was nothing wrong with the check. There is nothing that Telecheck can do to fix it. Come on, you are playing with my money and don't have anything to fix it? You are not the one who is facing the embarrassment in front of a merchant. I am. Here's my experience with your customer support: 1st call, gets magically dropped by the rep. 2nd rep (Ruth - employe ID #**) says there was nothing wrong with the check but cannot do anything about it. 3rd rep (Supervisor Kat - employee ID # **) says that she does not have access to call or email my merchant to say that there is nothing wrong with my check.

    Come on, your company is making decisions about my money which are not accurate. And even after finding about that the decisions aren't accurate, you cannot do anything to fix the situation? What kind of company are you running in the first place? My wife has worked for First Data for 1 year in Omaha and it sicks her to know that an established institute like yours works so unprofessionally. Would appreciate at least a reply for the matter. Otherwise, I would have to try Twitter and Facebook for taking this matter to social platforms.

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    Reviewed June 19, 2013

    I wrote a check to Sam's Club and it reached the bank before my deposit. They redeposited my check a week later and it was paid. My problem is they charged me a fee of $32.48 which they deducted a few days later from my account. I was not aware that this fee would be charged as the redeposit cleared the check. This is the first time a redeposit charged me this fee.

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    Customer ServiceStaff

    Reviewed June 8, 2013

    I went to Cavender's in Abilene, TX, and was declined for $24, so I thought "Okay, I will pay for it with cash," thinking they had a glitch in the system. So the next day, I went to Walmart in Eastland and was denied again. I then turned around and used the debit card off the same bank account. That's funny, because it went through! Why does TeleCheck get to determine anything? Undoubtedly, they are not the smartest people to have dealing with check writing. I think we, as a people, should just do away with checks and only use cash and cards. Maybe that would fix it. We have not called them yet due to my husband being on jobs. But I guess our turn for runarounds is coming.

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    Customer ServiceContract & TermsStaff

    Reviewed May 29, 2013

    I got a loan from Telecheck back in December of 2012. I have had nothing but continuous issues from them since then. I wrote a check and it did not clear because of other personal reasons. So I immediately contacted Telecheck about it and tried to set up a payment arrangement. I was declined. I continued to call back to set up a payment arrangement and they continued to decline me. I then began to receive phone calls from their collections department about the debt and that's when my experience became pure hell. The ladies were rude and unprofessional. They continued to call, bully and belittle me over the phone. They threatened me and then made notes on my account that I refuse to pay the debt.

    Needless to say, I am now 5 months down the line and they still will not work with me to settle this debt because I cannot pay the debt in full. This has been a complete nightmare. Never have I experienced a company that refuses your money because it is not what the amount they want. I have tried endlessly to make payments on this debt and had they worked with me in the beginning, I would probably have the debt paid in full by now, but unfortunately, they keep refusing my payments and are noting that I am not willing to pay.

    So now, I am dealing with rude bullying collections agents from Telecheck that are lying on my account because I cannot give them the full amount in one payment. This company is a horrible company to do business with and I would not recommend them to my worst enemy. I hope all of you are doing business with them have a much better experience than I am having.

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    Customer Service

    Reviewed May 21, 2013

    I wrote a check that was submitted to my bank twice. I filed a dispute with my bank that reversed one of the charges. Then, I got a notice from TeleCheck for an unpaid check. What? All I want to do is show them proof that the check # was paid. It took two days and many different 800 numbers to get a person on the phone. Once I did, the only option of communicating information to them is snail mail or fax. What? They want my checking acct and routing number to an unsecured number. But what choice do I have? For merchants trying to decide whether or not to use this company, please don't!

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    CoverageStaff

    Reviewed May 9, 2013

    Someone stole a check out of my check book and cashed it at the grocery store. I was in shock when I found out, but I thought the people would surely get caught because no one can cash a check without an ID; or so I thought. That whole idea really did not make sense either, but I still related an ID with a check. The bank told me it went through an electronic system and the people still had my check. This just made it worse, and I never imagined what I heard next. A grocery store manager told me that the person that stole my check did not need an ID. They just filled out the check, and it was put through a machine. The money was in the account, so the check is good.

    Well, I think that expression will pass away soon. I am traumatized. This is my third day of waiting ten business days for the bank to give me my money back. The bank seems like a hero here, covering my rent and pharmacy check, but I don't trust them anymore. Maybe they are a part of this in order to sell more and more fraud protection. They are the ones that gave my money to a stranger, without proof of my permission. I wish someone could tell me that there is a way to find these people. I know the check was stolen out of my house so that narrows it down some, but not enough. I have to take better care of my checks from here on out, or I can just write money orders. I don't plan to shop in any stores that use this system.

    I am still in a daze, my brain won't stop, and I cannot eat. What is happening to this world? It is not just a betrayal of trust, it feels much worse. I really think it is part of some scheme that will lead to banks to getting back much more than they will pay out during this phase. I have no plans of paying my bank month after month to protect me against fraud. They cooperated with Telecheck, and I plan on looking for a different bank. I don't feel secure with any more banks that push to get to the top.

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    Customer ServiceStaff

    Reviewed May 6, 2013

    I went to Harvey's store in Baxley, GA on 5-6-13 and wrote a check for $57.04 for food. My check was denied and to call an 800 number. I went to my bank to see what was wrong, that my check did not cash at the store. The bank talked to a man named Shawn, as well as myself, and still don't know why the check would not go through Telecheck. All he told us is there was another DL number on our check. The woman at the bank told him me and my wife are the only two people on the account. As of now I cannot cash a check unless I go to the bank or a store where transactions don't go through Telecheck.

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    Online & App

    Reviewed April 30, 2013

    I work for a non-profit, and we had received funds up-front for a grant, but we also have not bounced any checks in about 20 years. But when we sent an employee with a company check to purchase office items at Office Depot, TeleCheck declined the check, and gave us a Code 3 without telling us why it was being declined. I tried to contact them, and got a run-around. When I looked at their website, they don't look to see if funds are available to accept the check; they don't look to see what the credit rating is. So it was a waste of a trip for the employee, and then a continued waste of time for someone with a company credit card to go and purchase the items necessary. TeleCheck needs to change the way they do business before they put the companies they're supposed to be working for, out of business.

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    Reviewed April 9, 2013

    I wrote a check for $400. Okay, no problem, right? Wrong! When they (TRS) processed the check, the check went through for $800. Omg, that messed up my account by $400. Needless to say, I went straight to my bank and the bank corrected everything. I filed a claim with my bank and the bank credited the $800 back to my account. I should have closed my account right then and there ... And then TRS debited my account again as an EC Adjustment for the original $400. I filed another claim with my bank for the $400 (which the bank fixed), because I just feel like this was TRS' error and they first should have notified me of their error and proceeded from there. I am so angry with Telecheck and this TRS. No more checks for me and no business with businesses that use these morons. I am currently filing a dispute. Anyone out there know of the legal aspects to this situation.

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    CoverageStaff

    Reviewed March 30, 2013

    I was denied purchasing groceries from my local Stop and Shop because they claimed I've had too much activity on my account! (I had made a purchase at Home Depot for $49. 85.) The year before, they purposely bounced all of my checks, charged me over $175 in fees (this was more than the purchases made) and block all activity to the account. The bank holder that I dealt with was very apologetic and paid all of the fees only after I showed proof of paying them off with money orders! I was so disgusted I locked the checkbook away and did not use it until a year or more later. Now, they are doing it again.

    At this time, I am not able to purchase my diabetic medication because of them and I want to hit them with a lawsuit for discriminatory and unfair practices! I have written and verbal proof of their antics and letters from the bank that 5 times the amount needed to cover was in fact in the account. I would like to know what and who gives them the right to do this. Could they be some offshore outsourced company seeking to get rich from nickel and diming American citizens? If this is how banks in the US are run, then maybe we should all just boycott them all.

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    Customer ServiceStaff

    Reviewed March 15, 2013

    I attempted to write a check yesterday for $60.00 to Market Basket. It was denied with a code 4. When I contacted Telecheck, the lady informed me that her system is telling her that my check did not clear. I told her my check did clear because I was looking at my bank statement. She told me that I would have to call my bank tomorrow (Friday, March 15, 2013) when they open. I called my bank today. My bank told me that all my checks have cleared my account. I called Telecheck back to get the block off of my checks. I was told by a man that works for Telecheck that the checks did not clear for $210.00. I told him that my bank informed me that all my checks cleared. The man still refused to take the block off my checking account. I asked to speak with a supervisor. I was told that he was at a call center and no supervisor was available to speak with. He states that I would have to get my bank to send him the canceled checks. I do not appreciate Telecheck and the employers putting blocks on my checking account and refusing to take the block off even when the bank is telling them that my checks cleared. I feel TeleCheck's business practices are discriminatory against me and other.

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    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed March 14, 2013

    I wrote a check at Sam's Club where I have been shopping for years and writing checks for years. I wrote the check on February 22, and last Friday I received a notice from TRS Recovery Services that I had an unpaid electronic fund transfer, and that I owed them the amount of the check plus $25. My husband immediately checked our bank statement and it showed that our bank paid the check on the 25th and then Telecheck sent the money back to the bank on the 26th. This is clearly a scam to get money out of people that they don't owe. I contacted the Sam's Club store where a woman in the finance department informed me that it was none of their business and that I needed to contact Telecheck and dispute the claim. She gave me a number, where you are given another number by an automated answering service.

    I called that number where I was instructed to go to their website to file a dispute, yet when you go to the website, the only option is the file a claim of check fraud (which must include a police report, along with several other things I can't provide because this is not a case of a stolen check). I had to go to the internet to find a number to call to actually reach these people because they do not provide it themselves. I have more than enough money in my account for the original check and after reading the other complaints, I do not look forward to dealing with someone on the phone. I will give them one chance and if it is not taken care of immediately, I will report them to the BBB, my attorney general's office and my local TV troubleshooter.

    It is a shame that so many businesses have chosen to allow these shoddy business people to treat their customers this way. Suffice it to say, I will never shop at Sam's Club again.

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    Customer Service

    Reviewed March 7, 2013

    After reading all of the complaints, I see I'm definitely not the only one with this problem. I opened an account the first part of February. Other than bills, I have written only 5 checks to grocery stores, etc. Yesterday I wrote a check to Family Dollar and was declined. After making a ton of calls, I was told I was a risk because I had written too many checks since I opened my account. Duh, I haven't received my debit card, so of course I'm writing checks. I do not carry a lot of cash. I have tried a ton of numbers, and like everyone else says, you get absolutely no one to talk to. I have high blood pressure and anxieties, and things like this do not need to happen to me. I am furious. Who has the right to tell me how many checks I can write when I haven't written any bad checks? If I have the money in my account, then I can write checks. I am so tired of this world today, where people can dictate what we can and cannot do. I'm still furious and I want answers!

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    Customer Service

    Reviewed March 4, 2013

    Being a customer of Sears for over 30 years and paying for purchases with my personal check, it took the teller almost 30 minutes for Telecheck to accept my check! How frustrating! This company needs to work out its problems and fast. I have never had a bouncing check and it was embarrassing to say the least. When teller tried 5 times to call the promo #, he said he couldn't get through. This company needs help or just go away and get a company who knows what they are doing.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 3, 2013

    Last month, I filed my income taxes via a certain online program that shall remain nameless, as I have done every year for something like the last ten years. The requisite charge for the use of said program was $19.95. It was not a problem... yet. At the time of completing my return, I was unable to locate my debit card (which I routinely use for everything) so I reached into the desk drawer for the checkbook, dusted it off and tapped out the routing and account number for an electronic check for this fee. Thus began the nightmare that is the essence of this complaint.

    As I write so few checks (virtually everything I do is either debit card, direct deposit, or "bill payer" generated via my credit union), there really was dust on the checkbook. I generally keep a plenty thick buffer in my account to guard against things I might forget to jot down. In a departure from the norm, this particular time I failed to do that. The tax company presented my check and it was returned. My credit union smacked my hand and hit me with a fee. Having checked the account and seen this, I moved money into the account immediately. The tax company re-presented the item 3 days later and it cleared. No problem, right?

    Wrong! Three days later, I started receiving twice daily mysterious phone calls from an "unknown" number. For the first few days, I did not answer as I do not pick up such calls. They were coming as early as 8:30 am and as late as 8:30 at night. Finally, I answered because I was tired of my phone constantly ringing. I was greeted with extremely rude people demanding to know if I was **. I asked who was calling and they refused to identify themselves. Since they refused identification, I refused to confirm who they had reached. They would hang up.

    At one point, one person responded with "TRS." That led me to researching and finding out that "TRS" is the collections arm of TeleCheck. I found this website and we were off and running. A few more rude calls from them later, I found out that it had to do with this tax program issue. A call to the customer service department of the tax program confirmed that 1) they do use these bottom-feeders to collect on bad-checks, 2) I did not bounce a check and do not owe them any money, and 3) they don't have any record of my account being sent to TeleCheck/TRS. So, that begs the question, why am I even hearing from these incompetent criminals?

    As if the harassment isn't bad enough, the most recent weird call from them that I got was them informing me that "my debt to TRS had been paid." Huh?! This was at nearly 9 o'clock at night. What kind of freaky outfit calls you to tell you that? Well, one that writes itself a check off your account, that's who. Utilizing the information off the electronic check presented to the tax company (account and routing number), TRS/Telecheck helped themselves to $25 out of my account, calling it a "return fee." They have my bank account information and, apparently, absolutely no respect for the law. What is keeping these crooks from cleaning out my bank account?

    I am not denying that the item in question was initially returned once, but it cleared on the 2nd go-round and it was purely an accident. Now it has been 20+ years since I ** up my bank account accidentally or otherwise, but I have never been harassed and abused like this, especially over an amount of money that is probably less than the change in the jar on my dresser. I mean, really?

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    Customer ServicePrice

    Reviewed Jan. 31, 2013

    I have been saving up and looking for a TV for the past year. I finally found the make and model I wanted on sale at Best Buy. I negotiated a fair price for the TV and the surround sound system, including services & cables. When I attempted to pay via personal check, it was declined by TeleCheck. I spent half an hour in the store, on the phone with the company, and they essentially told me their policy was to reject checks for such a large amount, if they have no history of my prior check-writing past, even though I constantly write checks for utilities, rent, etc. I had over 10 times the amount of the check in my checking account alone and my income is in the high five figures - no outstanding debt or balances on my credit. It didn't matter. I had to apply for a Best Buy credit card, which was approved in less than one minute, with a maximum limit well over the amount of the check. I will never again do business with companies that use TeleCheck.

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    Customer Service

    Reviewed Jan. 30, 2013

    I went into my neighborhood Food Lion, where I have been writing checks for over 10 years, only to have the check declined! Imagine my surprise, when I just got paid that morning and my account had well over 1500.00 dollars in it. The cashier could not tell me why it was denied; and since I do not carry cash, I had to leave and go to the bank! I called the 800 number and all I got was an automated system that asks you for your account information, which they should already have, since they declined my check!

    I can never reach a human being who can answer my questions. So suffice it to say, I will not be using my check card to give this company extra revenue; I will just be taking cash! Merchants wake up, you will be losing a lot of business because folks just don't carry cash anymore; and most debit cards add a charge when you use them! I guess I will be grocery shopping elsewhere!

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    Customer Service

    Reviewed Jan. 27, 2013

    My family and I went to a grocery store today on January 27, 2013. I recently tried to change my PIN for my debit card and was awaiting a new one, so decided to use a check. This store used Telecheck, which I have had no problem with before. Today, I was declined a check for $216.79. I had the funds in my account. I called TeleCheck and was told that "risk factors" proved to be the cause of my declined check. I couldn't get any more information than that, except that each purchase with TeleCheck is evaluated for risk factors including spending history. Who cares if I have spent that much money in the form of a check? Who has the right to evaluate each individual purchase I make? I had to return a full cart of groceries and tell my son that he couldn't have what he wanted until my new debit card came in.

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    CoverageStaff

    Reviewed Jan. 27, 2013

    Okay so we have been purchasing fuel with a check for a very long time and at the same place. We've never been declined nor have there been any reason to decline our check or us. Yet, today, husband went to fuel up and wham! He was refused or declined. The lady looked at him strangely, because she has seen him/us in there for a long time. And this was quite embarrassing. However, hubby had to leave. Lucky for him, he had twenty bucks to cover some fuel. I mean, really? Who are they to decide that we are a risk? We always have money in the bank, never carry cash, and never bounce checks. Yet they flagged us? Telecheck should be sued. I called the number on the back of the check. Guess what? All I get is a really fast busy signal like it's a bad number. I never get a ringing. This is a joke. I can't even talk to a person. So I have resorted to looking up other numbers for them online. I will hire a lawyer if it becomes necessary. I will not allow Telecheck (whoever they may be) to rub our good names in the dirt.

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    CoveragePriceStaff

    Reviewed Jan. 17, 2013

    Like several others, I too received a denial with code 3. I talked to a support representative and found this effectively means their system does not have sufficient background on my account and its history. As the rep noted, it is the policy of the system. They have no way to add rules to the system policy when such evidence is presented. Rather, the policy is based on check writing history and computer logic alone. Hence, if you have no history in TeleCheck's records, the policy doesn't allow you to create one, at least, other than the exception of a history of denying checks.

    Wonderful coders they have. I am a consultant with over 25 years of information technology background. I have never heard of anything so pitiful in my life. I suspect the main reason companies use them is cost. As often is the case, you get what you pay for. If it is cheap, usually there is a reason. Unfortunately for the companies that do use this service, they also end up with very frustrated customers. And as others have suggested, I will avoid such merchants in the future.

    My saving thought: TeleCheck works within the Dilbert Principle. It hates its customers. Hopefully, this will kill demand for its own service and ruin this utterly ridiculous and feckless company.

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    Customer ServiceContract & TermsStaff

    Reviewed Dec. 5, 2012

    My doctor’s office started using Telecheck recently. When I tried to make my copay on the way out, it declined the transaction. Code 3 was what it said. I called Telecheck and they said that the problem was that the checks were not in sequence. I told the operator that of course they were not as my husband has one check book he writes out of and I have another and not only that, it did not make sense because some of the checks we write do not go to people who use Telecheck. So then I asked them if they had access to my bank account records because they certainly would have no way of knowing the sequence of checks since not every check we write goes through Telecheck.

    Next, I asked the lady if my check would be declined at the next place I tried to write a check that was processed through Telecheck, and she said yes it would. Then I asked how long this condition will last. She said she does not know. Now I am pissed. What kind of rhetorical ** is this? My next stop was my bank. They said that unfortunately they had little control this issue and Telecheck contract is between the business that has signed up for their electronic check service and Telecheck. But there is a solution. Use your check card. I wish I could be so stubborn as to no longer frequent businesses that use Telecheck but unfortunately, I live in a small town and choices are limited. But I am a business owner and I will never use Telecheck services to take electronic checks. And I will add my displeasure in open forums and anyone who will listen.

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    Customer ServiceContract & TermsStaff

    Reviewed Dec. 5, 2012

    Telecheck - My doctor’s office started using Telenet recently. When I tried to make my copay on the way out, it declined the transaction. Code 3 was what it said. I called Telenet and they said that the problem was that the checks were not in sequence. I told the operator that of course they were not as my husband has one check book he writes out of and I have another and not only that, it did not make sense because some of the checks we write do not go to people who use Telenet. So then I asked them if they had access to my bank account records because they certainly would have no way of knowing the sequence of checks since not every check we write goes through Telenet.

    Next, I asked the lady if my check would be declined at the next place I tried to write a check that was processed through Telenet, and she said yes it would. Then I asked how long this condition will last. She said she does not know. Now I am pissed. What kind of rhetorical ** is this? My next stop was my bank. They said that unfortunately they had little control this issue and Telenet contract is between the business that has signed up for their electronic check service and Telenet. But there is a solution. Use your check card. I wish I could be so stubborn as to no longer frequent businesses that use Telenet but unfortunately, I live in a small town and choices are limited. But I am a business owner and I will never use Telenet services to take electronic checks. And I will add my displeasure in open forums and anyone who will listen.

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    Reviewed Nov. 26, 2012

    I tried to write a check for gasoline, knowing full well that I had the funds in the bank. I had no other way of paying for the gas. My debit card had been stolen. My check was declined and I got the customer service people. They have no way of overriding the system to allow the check. That is a major flaw in their system. The only reason I was declined was because I hadn't written a check at a Telecheck client before. I will never do business with any company that is a client of Telecheck. I will ask every business I enter who they use to verify their checks. Horrible!

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    Customer Service

    Reviewed Nov. 26, 2012

    I went to Best Buy (11/25/12) to buy some DVDs and a CD. I wrote a check for payment which was declined. The reason, I was told, was that I didn't meet guidelines through TeleCheck. To give a little background to this story, it was back in August that I was checking on my checking account when I realized that there was a purchase made at a Walmart in Lancaster paid by check. This Walmart is 70 miles away from where I live. Not only one check was written but 2 for the exact same amount in a 24-hour period. I went down to the bank as soon as it opened and closed the account.

    It was suggested to me to file a police report for identity theft for which I did. Within a week, I received 2 letters from TRS wanting payment for the checks I did not write. About a week after that, I received a phone call from a woman at TRS and I explained to her that I did not write any checks up in Lancaster and that I had filed a police report indicating so. I sent her the file number of the police report. A couple of weeks later, I received a letter from TRS saying the police report was frivolous and lacking of supporting documentation. This situation is still ongoing.

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    Customer ServiceStaff

    Reviewed Nov. 5, 2012

    I received a statement in the mail stating that I wrote several hot checks to Walmart, Kmart, and the General Dollar store. The statement had my last name misspelled. Correct spelling of last name is Byrd. The statement said Bird. My first name, and address was correct. I contacted my bank and told them that I had received a notice from Telecheck that several checks had been returned and my bank stated there were no checks returned. I contacted Telecheck. I was asked for my reference number. I gave it, then I told the lady that the last name was misspelled on my statement and that I hadn't been to Walmart, Kmart, or the General Dollar store to write any checks, but I called my bank anyway. They told me that no checks at all had been returned.

    The lady asked me for my driver's lic. number so I gave it to her. She then asked me for my checking account number. I gave it to her. She told me that the information that I gave her didn't go along with the information that she had. The checking account number, and drivers lic. number were different. She asked me what bank I used and I told her. She said the checks were from a different bank. I told her that Telecheck has the wrong person. She told me that she would correct the problem so I thanked her and hung up the phone.

    I received another statement from them a week later stating the same thing. I called Telecheck back again. I spoke with a man. He asked me for the same stuff. My name, drivers lic. #, checking account # - again, it was all different. I told him that I had just called a week earlier and a lady said that she would correct the problem. He said that he would make a note of it and correct the problem.

    Again, a week or so later I received another statement so I called again. I was told that I would have to file a stolen identity report in order to correct the issue. I asked for copies of the check to be sent to my home and they told me that I would have to fax them my I.D., reference number, amount of each check, checking account number, and what address I wanted the copies sent to. I told the gentleman that my last name is Byrd, not Bird, and my checking account number was different than what they have. He told me that I probably wouldn't receive a copy of the checks, because my information was different from what they have on file. The only correct information they have is my first name, and address.

    This has been going on for over 3 months now. I am still receiving biweekly statements from Telecheck stating that I owe for several hot checks, and I can't write a check at any store that uses Telecheck. If I send them my I.D. and checking account info., it isn't going to go along with their info., so I can't get a copy of the checks written to make a stolen identity case. There is no stolen identity case because they have the wrong person, or there's a glitch in their computer - wrong spelling of last name, wrong drivers lic. number, wrong name of bank, wrong checking account number. This is not a stolen Identity case. I have only one name, one checking account, one bank, and one driver’s lic. number. Telecheck is in the wrong but I'm suffering over it. I can't write a check anywhere that uses Telecheck. How can they get away with that? They need to be sued!

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    Reviewed Oct. 29, 2012

    I moved home to WV, opened a new bank account and was denied a check for $18.90. The clerk gave me the telecheck number. They told me the account has too little history. Shame on Walmart. This nasty company telecheck does way more harm than good. Please file a complaint in every state.

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    Customer ServiceCoverageSales & MarketingOnline & App

    Reviewed Oct. 27, 2012

    I was just denied a check at Food Lion in the amount of 98 bucks. I've been writing checks from the same bank and at the same Food Lion for over 20 years without any problems. I called the TeleCheck customer support center, which is obviously located in India, and they just wanted all of my personal bank account information before they would answer any questions. This is a scam of colossal proportions. Their "pattern analysis" algorithms are a pathetic joke and absolutely do not work. If I need to write 100 checks in a day, then I need to and I will. My pattern of check-writing hasn't changed a bit in over 10 years (about 10 checks a week).

    The explanations on their website are also a joke: "TeleCheck will flag it and issue a single-digit code a 3 - back to the merchant.” This Code does not tell the merchant the check is not good or that the customer does not have enough money in their account to cover the check. This Code 3 is telling the merchant that the transaction contains a significant level of risk markers."

    Really? This tells me that the ultimate responsibility is still with the merchant to accept/reject the check. TeleCheck in this statement is saying that the check may still be good but we really don't know, so therefore you should probably reject it anyway, just in case. The check may still be perfectly OK, but our supercomputer has a mind of its own and oh well, sorry, you should reject it because we really don't know what the computer is thinking anyway. Besides, rejecting it shows the poor dumb check-writer who is really in control of his money.

    I'm going to write my Congressman and I suggest everyone to do the same.

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    Reviewed Oct. 27, 2012

    I just finished writing my complaint to the BBB. TeleCheck declined three checks in three days at different locations that I shopped at. I ended up using a debit card from a different account and transferring the funds from the account that they rejected. What kind of company does business like this? If my company used them and the best they could tell me was that a transaction was "risky" because of the amount, I would have to find a different way to verify payments. TeleCheck is a bad company doing bad business!

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    Customer Service

    Reviewed Oct. 24, 2012

    I have gone through what everybody else here has gone through with TeleCheck with one difference. After submitting a complaint about the company to the Better Business Bureau, I got almost immediate action. TeleCheck called me requesting I call back to discuss the BBB complaint I'd filed. They said all I needed to do was have my bank fax them a letter saying it was a bank error and they claimed that they will reverse my "check writing rating" to where it was before this travesty all began - which is, my checks were accepted everywhere. My bank faxed the letter today and so we will see if what the person on the other end of the phone said is true or not. I will try to write another check to Drug Mart, where I've been writing checks for 30 years and see if it will be declined. If it is declined again after all of this, I'm hiring an attorney.

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    Customer ServiceStaff

    Reviewed Oct. 18, 2012

    I just tried updating my auto withdrawals with Sprint from my old account to a new one. I was declined. I then tried my debit card. I was declined. Sprint told me to reach out to TeleCheck. I called TeleCheck but had nothing to reference (because Sprint wasn't given any information, just, "declined. Call 877-678-5898"). So, I ended up pushing a bunch of buttons for 20 minutes until I got someone live. The rep told me the reason I've been declined is because they do not have a history for me, so I will need to establish one before they will allow me to have auto checks. I've never had this problem before. I am so irate. They told me that I should just write "smaller" checks until I establish good credit with them. Are you kidding me?! I'm not 18 years old with a new account! I have excellent credit and want to know what gives them the right to stop me from making a payment! Seriously. I've never had this happen to me in all my years of having an account. What is going on! Something I thought would take 5 minutes has taken over 2 hours and it's still not resolved.

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    Customer Service

    Reviewed Oct. 1, 2012

    I wrote a check at the Puma Store in Gilroy and the check was paid by my bank. I received a collection notice for the paid check from TRS Collection which claimed the check was returned, unpaid. I contacted TRS and they were the worst example of customer service I ever experienced. They made a mistake, but they treated me like a criminal and refused to correct it unless I sent them the amount of the check plus a collection fee. I am over fifty years old and I have never bounced a check. I work extremely hard for my money and I will not be bullied into paying what I don't owe. I contacted Puma and they found that my check had been paid electronically and TRS Collection tried to put the check through a second time as a paper check and it was returned because it had already been paid.

    I tried to write a check at Walmart and it was declined because TRS had put a block on my checking account. Puma contacted TRS and TRS said they had cleared this and I should be able to use my checks. Well a month later, I received another collection notice from TRS and I had the embarrassment of another check declined at the register. I contacted Puma again and they have been told that it's cleared up but it's not. I am at the end of my rope and feel TRS is trying to bully me into paying something I do not owe or I will not be able to use my checks. This should be a crime, please help.

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    Reviewed Sept. 22, 2012

    I attempted to write a check today for $12.36 to Family Dollar. It was denied. When I contacted TeleCheck, they told me because I had already written three (Omg!) checks at other merchants using TeleCheck - two at Walmart and one at Walgreens in the last 7 days. The total of those three checks was less than $60. I currently have over $2,000 in my checking account. I refuse to use a debit card to avoid someone tapping into my account, and I try to be fiscally responsible and not use my credit card needlessly. I don't believe it's safe to carry a lot of cash. I am 53 years old, have had a checking account for 40 years, and haven't bounced a check in 30. I live in a town of 10,000, so our choices of stores isn't vast. The next larger city is 100 miles away. I run a business out of my home and this is my busy season. I feel TeleCheck's business practices are discriminatory against older people who do not believe in debit cards.

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    Customer ServiceCoverageStaff

    Reviewed Aug. 14, 2012

    I wrote a check for at the Woodstock CVS in VA for $51.42 to pick up 3 prescriptions as needed for medical reasons. My check was declined by TeleCheck and the clerk stated that she had never seen this and didn't know why. She gave me my check back along with a register receipt showing the name: CVS/pharmacy, dated August 13, 2012 7:04pm with TeleCheck logo and a brief Dear Customer note, Reference Number: **.

    I said that is odd. I just checked my account today and I have over $1,000 in my checking account. I said I would go to the cash flow and be right back. I went to the Sheetz up the street, got $60 out of my checking account, went back to CVS and picked up my meds. I went home and phoned TeleCheck, waited on line about 15 minutes, and spoke with a female representative who was not able to explain to me what they had just done. She quoted what was on the receipt from CVS. I asked to speak to a supervisor because she was not explaining clearly to me what and why this had happened.

    A male voice came on the phone and proceeded to say the same things. I stated, who are you people and what are you doing declining my check. I mentioned that I had just had new checks printed, but my phone number had been left off and the clerk at CVS stated that would not be the case that my check would be denied. I asked him to please explain to me what his company had to do with my bank account, and how could they decline my check when I had over $1,000 in my account? He went on to say, "Is this a new account?" I said, no. I have had this account with my bank for years and I have written numerous checks to CVS in the past 6 years of living in Woodstock and when I lived in Fauquier County, I also wrote checks to CVS.

    He then asked me for my driver's license number and I asked why he needed it. I then said I will not give you my driver’s license number. If you declined my check, you should have my information. He was then rude and stated, if you don't want to give me your driver's license number, I can't help you. I proceeded to say, that I don't know who you people are and that I was not going to give them my information. Consumers have been warned not to give out personal information to individuals they do not know. The conversation went from bad to worse. I was not happy with his tone and he was not happy with mine. He asked me for my routing number, current and past if they were different. I told him I didn't think so and why did he need it since they seem to already have my information.

    Again, he was very rude and stated: “If you don't want to give it to me, then I can't help you. I am trying to help you.” I stated you are not, but I will give you the bank information. But I really don't want to if that isn't going to fix the problem on your end. Why should I give you my financial information? He stated that he could not guarantee that TeleCheck would not block my checks in the future whether I gave him my information or not. Again, with that statement I did not understand why he wanted or needed my info. I did give it to him and mentioned that I had just mailed off my bills and if they declined my checks and I had to pay late fees because of their company, who would be responsible to pay those late fees? Not me because I have money in the bank to cover my expenses and I would expect them to cover those if their company interfered with my business unnecessarily.

    He then stated that their company would not be liable, that businesses have a right to decline checks. I stated that the business would not decline my checks if TeleCheck did not tell them to. So, I would check with my bank on Tuesday and see what they suggest. But if TeleCheck declines any of my checks for the bills I had written, they would be responsible, when I have not written bad checks in the past and I have plenty of money in the bank to pay for my bills. He then hung up the phone on me as I was still talking.

    I then phoned the Woodstock CVS to make a formal complaint regarding TeleCheck and to see if the company was legitimate since I had given them my banking info and also that the rep stated that they could not guarantee they would not block other checks that I would write in the future. I spoke with **, CVS, and stated this is now a problem for me and someone from their corporate office needed to contact TeleCheck and have the company remove my name from their system. Otherwise, any time I write, that company could and would decline. I cannot go through life always carrying a lot of cash, when I have always written checks to take care of my business. She gave me the name of **, corporate office rep who I will contact on Tuesday along with going by my bank to report this issue. She was also going to leave information for **, CVS store manager, for Tuesday.

    Please investigate this company, TeleCheck, because it seems to me that they have crossed the line with consumer privacy, at least mine. And I did not give them permission to house any of my financial information which it seems that they are doing. Please check out their website. Thank you very much.

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    Customer ServiceStaff

    Reviewed Aug. 6, 2012

    Somehow, Amazon processed my checking account number with the final number missing. My $50 item was never paid for because the checking number wasn't valid. I spent weeks trying to sort this out. After TeleCheck mailed me, I called, and was told that they "fixed" my account number and resubmitted it and I didn't need to worry. During this time, someone from an obscure town in Arden/Banner Elk, North Carolina started checking my blog 3-4 times a day, like clockwork. These referrals were coming from my LinkedIn and I was a little stumped about who it was.

    It added up today when someone called my mother's house on Sunday at 7:30 am, five minutes after the person accessed my blog. They didn't realize she'd answered, and said in the background, "I'm so (expletive) tired of people thinking checks aren't worth the paper they're printed on." When they realized she was on the line, they asked for me. My mother said I wasn't home and they hung up on her. They called again tonight, on Sunday, at 7:30 pm, ten minutes after the person accessed my blog. This person was more polite and I think we have it sorted out. But, for $50, seriously? Compulsive checking of my blog and harassing (illegal?) calls on Sunday? Grow up, guys.

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    Customer ServiceStaff

    Reviewed July 28, 2012

    In May, I got a prepaid cell phone. I wrote a personal check for over $50.00 and had no issues. I went to the same location to pay in June and got a code 3. I was in the merchant facility and was on the phone with a TeleCheck customer service rep for almost an hour. He updated my information. I asked if I was going to have this problem each time I tried to make a payment. He said that he had fixed the problem by updating my info. Today, I went back again to the same location in the merchant business to pay the cell’s bill and got a code 3 error again. I called from the merchant’s phone and was on the phone for almost an hour. The call was dropped and the bill never got paid.

    I am a law abiding citizen - who is TeleCheck to say that I don't meet their guidelines for writing checks and I am a risk? You can't t write checks for over 30 years from the same institution and still bank at that same institution. I am locked into TeleCheck’s systems so that if I go to any place they do business with, I am subject to be held guilty by TeleCheck and not the courts. They have a system that puts their system in place to verify fund and/or look for outstanding checks, etc. It does not tell me that I have written two or three more checks this week, last week or anytime, so that makes me a bad risk.

    If the law enforcement agencies and the courts have to have probable cause to retain, question, or stop you and the court has to find you guilty of a crime to convict you, how is TeleCheck above what is enforceable and dictate any person that they can't write a check? Shame on any merchant that would allow any system to be put in place and disallow what its real intention is supposed to be. How can they say it works when people are being wrongly deprived? I was shamed and humiliated. I want justice.

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    Customer Service

    Reviewed July 18, 2012

    I have been turned down at Wal-Mart as well by TeleCheck. What a joke. I always have money in the checking account. My checks have been turned down by Dollar Tree, Family Dollar, and Rite Aid. I have called TeleCheck twice regarding this and both times was greeted by someone quite rude. And has this problem been resolved? No, they were of no help. What a joke TeleCheck is. Shame on them.

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    Reviewed July 15, 2012

    CVS would not accept a personal check for heart medication. They gave me a stub with Telecheck information. I called. The bottom line was that although Telecheck had cashed 3 other checks at other merchants (no problems), they balked on cashing this check because they did not have enough information. They had enough to cash 3 previous checks. They said they evaluate each transaction individually, so there is no guarantee that their algorithms won't decide to balk at processing a check for some non-reason. I told CVS management that I would stop doing business with them if I'll have this problem again. I think Telecheck is taking advantage of their processing power to mine data for resale. I think I was refused service for no reason and had to spend my own time to "educate" Telecheck. This should be unethical, if not illegal.

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    Customer ServicePriceStaff

    Reviewed June 27, 2012

    We are a small non-profit company. We have a good credit history and plenty of money in the bank, yet we get declined on a regular basis at various vendors. And it seems to have gotten exponentially worse over the last 6 months. We've been declined for numerous reasons, including the famous "falls outside of TeleCheck guidelines.” We got declined yet again today, this time at Sam's Club. When I called TeleCheck, after entering in all the requested check data, a man comes on and tells me that their system is "updating" and I would have to call back later in the afternoon.

    In my opinion, TeleCheck has interfered with the efficient operation of our business. TeleCheck has cost us money in labor costs because our employees are forced to come back to home base, get the company credit card and then return to the vendor to complete the purchase. Sometimes vendors refuse to hold our purchases and our employee has to re-pull everything. An errand that should have taken 1 hour turns into 2 hours or more. That costs us money, TeleCheck!

    I really don't know the solution for small businesses in regards to this mess. We're all little guys and don't have the resources to sue a huge company like TeleCheck. I will say, however, that this mess wouldn't exist in the first place if people wouldn't write fraudulent checks. It's because of crooks that we have to deal with this incredibly annoying frustration. TeleCheck is a necessary evil, but they need to recognize the incredible hassle they put honest, hardworking people and businesses through. And vendors who hire TeleCheck need to recognize that as well.

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    Customer ServiceCoverageStaff

    Reviewed April 24, 2012

    My husband wrote a check to Wal-Mart and the check was refused and receipt from Telecheck was given to him with a number for him to contact them. We have never had a problem with our checking. He went immediately to our bank and they confirmed that there was no problem - money to cover the purchase and no outstanding checks. We don't write bad checks. We could not get them on the phone but our bank personnel did. It seems that we are being blackballed because of someone else's bad check on our record. I thought it is not our bank account number nor our check or signature.

    Our bank is sending a letter to try and resolve this but Telecheck says it must be in writing and will take 10 days to two weeks. I don't understand why. If the problem is obvious and can be clearly seen (our bank rep. saw the check in question) that it could not be immediately resolved. The real kicker is that my husband has an elderly mother whom he does grocery shopping for. His name is on her account so he can write checks for her groceries and the same thing happened when he wrote a check from her account. She uses a different bank and has never had any problems either. I'm very upset with this situation because it is affecting more than just us, and most grocery stores in our area use Telecheck. What can we do if this isn't cleared up soon? I'm definitely thinking of suing.

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    Customer ServiceCoverageStaff

    Reviewed April 2, 2012

    I had a check for $81.45 denied but have more than enough money in the account to cover the check. Fearing someone was writing checks on my account, I went to the bank who confirmed that indeed, I had a healthy balance and no one was writing checks on my account. When called, TeleCheck would not give me the merchant or my bank’s reason for denial. Yes, I did have the bank called. Finally, I talked to a representative who would only say a mistake was made and that the merchant should bypass their system or I should pay by credit card when that happens. Indeed, this company forces one to use a credit card or cash. I think legal action should be pursued against this company. They are not forthcoming in their actions.

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    Customer ServiceStaff

    Reviewed March 27, 2012

    I am a veteran that spent 4 straight years overseas. I returned only to fight colon cancer and chemo. Upon re-entering the financial world, I opened a new checking account. I have no bad checks and have money in my account, but I’m still denied for lack of history. I have spent several hours on the phone with TeleCheck’s customer service reps, supervisors, cooperate customer service reps, a service manager and a manager over that individual (supposedly). After useless hours on the telephone without resolving this situation, I did some research. I thought how someone with no history would build a history if every check is to be declined? My first thought was to quit doing business with merchants that use TeleCheck. Good luck. Then after research, I found a very interesting link: **.

    This company does not desire people to write checks. The company’s true cash cow is PIN-based debit transactions. So, it’s a win-win for the company. If you cannot use a check, then you simply use a debit card and the very same CEO gets to fill his coffer with the fee associated with that transaction. So after hours of research, hours on the phone with the company, and countless embarrassment from declined checks at the checkout counter, I have discovered that my pain is useless. This company profits off of the TeleCheck fees. Once you are denied, it profits off of the denial with the fee it collects from PIN-based debit transaction.

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    Customer ServiceStaff

    Reviewed March 21, 2012

    I opened a new account last month for a child. I wrote a check at Kmart for over $300, no problem. I went to Wal-Mart Sunday, the check was denied for $129. I went to Payless on Sunday and AC Moore on Monday, no problem. Yesterday at Kmart, I wrote a check for less than $90, it got denied. What?! I just called and the rep wanted all names on the checking account, full address, phone number, routing and checking account number. I told her that this is just too much information to be given to find out why my checks were denied. What is the purpose of the 7 digit code?! I said, do you want my birth date and social number next, and then you will have all my info? The rep who was speaking through her nose, said "Ma'am, we are following the law!" I hung up. That is just too much information to be asking for you to tell me why I can't write a check from my own account! Here we are trying to protect our identity and TeleCheck wants all your info. Really?

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    Customer Service

    Reviewed March 8, 2012

    I went to Dollar Tree today (3/7/12), wrote a check for a grand total of $7.36. The check # was above 3000 and stop in there quite a bit since it's convenient. No reason for it not to go through, but instead, I left the store with only a card with TeleCheck’s number. So I got to the car and called them and got the excuse of high activity. What? I tell you what, if I was a crook and was doing something fraudulent, I wouldn’t go to the Dollar Tree and buy toothpaste and shampoo.

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    Staff

    Reviewed March 5, 2012

    Dropped the Ball - My business account had been compromised as checks were stolen. I promptly followed up on all paperwork: police report, forgery affidavit, etc., and had all the needed info updated with TeleCheck by August. Six months later, there is a hold on another business account that I have and they are wanting me to submit all my information all over again, resubmit all paperwork. This is less than professional!

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    Reviewed March 5, 2012

    Same experience, different location. Check declined at register. I spoke with two different people at TeleCheck that gave the same answer that everyone else received. There was excessive activity, different pattern, blah, blah, blah. There has to be something that can be done about this. I pay by check; I do not overdraw my account or write bad checks. The fact that my check was declined based on any information other than that should be illegal. TeleCheck's mumbo jumbo answers are unacceptable.

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    Customer ServiceCoveragePunctuality & SpeedProcess

    Reviewed Feb. 18, 2012

    One week ago, I went to Wal-Mart to purchase a laptop. I picked a cheap laptop, and my payment was denied. You could have pushed me over with a feather. This was not the first time that I had written a check from this account to this vendor, and my account balance was nearly six times the amount of the purchase I was trying to make. The clerk tried everything that he could think of, from rerunning the amount to me, using all of the cash I had on. I was going to use to pay another bill. At this point, I was paying 85% cash, and they would not even approve a reduced amount of $100.00. This process was time consuming, frustrating, and embarrassing, and still 45 minutes later, I left empty handed.

    I called Telecheck, using the information on my "courtesy card", and was instructed to enter information for general information on their automated system. After the selection, it promptly hung up on me. I called during their business hours, and the phone rang for over 20 minutes of 7 different occasions, until their phone system just hung up. There is nothing wrong with my checking account. I had not been writing excessive checks, and even if I had, I had the money to cover it, then what is the problem? After reading the information Telecheck/First Data had on its site, I figured I was spinning my wheels. Their site is full of good old fashioned double talk, proving the hours of complaints against them. I realized I was fighting a losing battle, when the manager of the local Wal-Mart stated that even if we pulled my bank balance up in real time, and I had many times, the sufficient amount to cover the check, there was no way that could override Telecheck. They are bound by Telecheck's rules.

    I know some people may feel, why not just use a debit card or cash. Here are my issues with that. I have had issues, where I have lost my checking account behind a debit card. I have been charged 25% tax on purchases. I have made purchases, and declined additional sale of some. I have been told by the merchant that I would have an authorization of so much, but I would only be charged the agreed purchase amount, when they really charged the "hold" amount to credit the excess, several days later. These were not my fault and easy fixes, but I have yet to find a bank willing to want to resolve fee issues, if the merchant is not willing to pay them. So basically, after I have been screwed over so many times and lost hundreds in inaccurate fees, I don't want to involve myself in that fee/theft trap.

    I have a chronic medical condition, and because I may have a bout of illness, and be out of sorts, it is not rational to carry around large sums of cash. This is a risk I don't want to take. if someone steals my cash, I am at a complete loss, but if I have access to my funds through my checking account, at least after an investigation, any stolen funds will be returned. I get why businesses want this service. Telecheck does warranty payment on the checks they approve, but they are limiting the buying power of the consumer, and that is not right. This is not loaned money, not money from a bank consumer credit card, this is my money. When you are using other people's money, no matter how good your payment and credit history you play, and pay by their rules. I am put into the position now that I may possibly be only able to write a maximum of 2 checks per outing, and those amounts have to be under $50.00 each. That is a lot of planning, and takes the joy out of shopping, really.

    I usually only shop 2 times a month, so I am reduced to having to get a credit card, and pay some fees I should not have to, so I can purchase my needs. Even then, I will still be limited. Any payments I make to the card are subject to a ten day hold, even though with the electronic processing, the institution will have the payment within 1-3 business days. I worked for over 4 years in the credit card industry, and that happens all the time, and I have seen it happen repeatedly to the same person making the payment with the same checking account they always have used, and some unfortunate souls have this happen every single time they pay their card, whether making a partial payment, or balance in full. Thank you so much Telecheck for forcing my hand into the credit loop. The only bright side is that you will not see one penny of the revenue, and I am glad to change to the other superstore that does not use your service, and I am more than glad to pay additional costs for their merchandise.

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    Customer Service

    Reviewed Feb. 16, 2012

    I presented a check to Best Buy and Telecheck declined it. When I called, I was told that it failed to meet their guidelines. Telecheck could not tell me which guideline I failed nor would they approve my check.

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    Customer Service

    Reviewed Feb. 14, 2012

    On February 12, 2012, I went to Wal-Mart to get some things for my children and TeleCheck would not allow the check to go through. I did not have any cash on me. We had to put it all back. I could understand if there was a problem with my account but there is not. I do not feel like I should be limited on transactions. I called the 1-800 number only for them to tell me it was to due to high volume of activity. It is not any one business. How many checks I write or what for or the amount? I was told that everything was ok and I could go present check the next day and again it was declined. I don't feel like there should be a limit put on the transactions I can make. It is my money.

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    Customer Service

    Reviewed Jan. 31, 2012

    I tried to write a check out at a local health food store, Sprouts, and was denied by Telecheck. I called, and they said that I had too many checks written in a certain amount of time. I always use checks, and always have. I don't carry cash, and don't use my credit card, unless it is an online order. By them refusing my check, I have no way of paying for my purchase. It is not anyone's business how many checks I write, nor the amount I write them for. The only thing Telecheck is supposed to do, is inform them if I have an outstanding NSF check.

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    Reviewed Jan. 16, 2012

    I wrote a check for Sam's membership and was told Telecheck would not allow it through.

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    Customer ServiceStaff

    Reviewed Jan. 5, 2012

    I was trying to open a new checking account and was denied by Telecheck. I called the number the bank gave me to see what had happened as I do not write hot checks nor do I go over my balance with my debit card. After 3 days of trying to get an actual person on the phone, they were very cryptic and did not seem to want to tell me why I was denied. Then they said my name was on a checking account at my current bank that went into default in 2009 so my name was turned in to them. The account that went into default was not my account and I was neither a joint account holder or a co-signer. I was merely a beneficiary on the account. I intend to go to my bank tomorrow and try to convince them to correct this.

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    Reviewed Dec. 29, 2011

    I have had 4 checks declined by Telecheck because they fall outside their guidelines. My wife has written checks where Telecheck would not okay my check.

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    Reviewed Dec. 13, 2011

    I went to Wal-Mart to purchase gift cards for all of our associates as we have done for many years. Because Wal-Mart can only do up to 55 gift cards in one transaction, I have 3 checks sent down from our corporate office made payable to the particular Wal-Mart we use. The first transaction went through with no problems. The 2nd check was declined by Telecheck. But after the Wal-Mart rep called them, they allowed the 2nd check to go through.

    Telecheck said it was "suspicious activity". The last check was again declined. This time, Telecheck refused to allow it to go through. There is absolutely no reason why they would do this, other than because they can. I spent 2 hours at the service counter trying to get all of this done and had to leave without some of the gift cards. Merry Christmas to all those associates who did not get a gift card - love Telecheck.

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    Customer Service

    Reviewed Dec. 10, 2011

    Refused my check at JC penny. I write a check to the grocery store at least once a week every week. Called TC, they said I am linked to a defunct account as a co-signor with my ex husband that was closed 6 yrs ago. I had to visit my bank, ask them to write a letter and defend myself. There is no truth to their accusation. We are divorced and have had separate accounts for 6 yrs. JC penny blames TC, TC blames my bank. My bank is the best credit union in this city, TC and JCP can go to hell.

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    Coverage

    Reviewed Dec. 9, 2011

    I went two of the stores in Dothan, Alabama where my son is supervisor of and bought groceries and both times, my checks were declined. Not because I did not have funds to cover but a security risk, the amount of the checks and how often I wrote them. I presented a check was more than seven days time between checks. Was told not to write such large checks and they would try to let them go through. Since when did a company decide what you could spend of your own money? We have A-1 credit and no bad checks and this company said I would be denied each time if the check was more than $50.

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    Customer ServiceCoverage

    Reviewed Dec. 9, 2011

    Twice this past week Telecheck denied my check for my purchase. I had to put the purchases on my credit card. The first time I called Telecheck and asked why they denied my check. They said I had made too many purchases within the last two days. I was livid! It is almost Christmas and it is nobody's business how many checks I write if I have the funds to cover it! They said they were trying to prevent fraud. That's a bunch of bull! Something's going on and someone needs to get to the bottom of it.

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    Customer Service

    Reviewed Nov. 21, 2011

    My check was denied at two local merchants by telecheck. When called them to find out why they told me that there was a similar information attached to my account and that was what was stopping my check. I was told I had to fax them a voided check, my drivers license number and my SSN. I told them that they already had that information. That did not matter I had to send it to them. This was so their research dept. (who you cannot call) can research the info. What a crock of crap. They attached the similar info to my acct. so they should know how to take it off. This company is just making trouble for honest people who write checks.

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    Price

    Reviewed Nov. 17, 2011

    I wrote a check to a grocery store that didn’t go through my account the first time but cleared the second time it ran through due to some financial situations. Two weeks later, I notice a 30 dollar ach withdrawal from my account. I had no idea what it was for, so I contacted the bank and they told me TeleCheck had withdrawn the money. They had no written consent from me to withdraw any fee nor did they notify me of a fee being charged. When I finally got in touch with a human, she told me that they do not have to post any written information in the store you write the check for.

    So in other words they can do what ever they want and charge what ever fees they want without the consumer being aware of the situation or fees involved until they notice it has been taken from the account. I want the $30 returned to my account because there was not authorization from me telling them they could take it, nor was I aware of such a fee being charged. They have been successfully sued by West Virginia for charging fees without prior consent. I want the money put back in my account.

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    Reviewed Nov. 9, 2011

    Electronic Funds Transfers rejected. No reasons given. Was referred to "guidelines". Had to enter 25 digit bank routing and account number 3 to 5 times before talking with "human" operator. They cannot find me with valid CA drivers license.

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    Customer Service

    Reviewed Nov. 6, 2011

    I wrote a check in September 2009 that was not paid due to a coding error by either a store employee or Telecheck. Shortly after that, I quit writing checks for a long period of time due to other circumstances. In early 2011, I began using checks again but they were declined. I didn't think much of it since I had been having some ongoing issues and used my account debit card more often.

    In July 2011, a check for my husband's personal account was declined. I called Telecheck and was told that the check was declined because of the September 2009 check error. When I asked why the company did not contact me before this, I was told that they use the POS declining mechanism. I filed a complain resolution form in September 2011 along with a money order for $101 advising that I was deducting $1.76 for the cost of the money order and research expenses. I have heard nothing since then.

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    Customer Service

    Reviewed Nov. 4, 2011

    Terrible company. My experience was identical to David's: TeleCheck refused my check. I called them, and they did not have a good reason to decline. I have money in the bank. I have no bad checks. If this type of thing continues, I will be taking my business elsewhere. I agree with David and others that we should stop going to retailers who use Telecheck.

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    Sales & Marketing

    Reviewed Oct. 28, 2011

    Walmart told me that I have bad checks out there, either in general or just with Walmart so they could not issue a refund/gift card associated with my State-issued Texas license. They disparaged my name and integrity! I was treated like a criminal. Information is/was false (they confirmed it) and they could not provide the document in question, anyway, due to time frame involved. No information was given to me other than my name--but was still guilty and my license showed that. I was treated badly by all involved from Walmart to Telecheck Services (aka: TRS and SMS services based in Houston). I was emotionally distraught for the fact that my State-issued Texas License is linked to fraudulent activity by a person or persons and I am the one in question with absolutely no proof to base the charges on. I cannot clear my name due to this company's fradulent scamming of innocent persons! These companies are using my legal name and reputation illegally to justify their job and collection procedures. I want Walmart, TRS, TRS' President: Sam **, SMS and Telecheck be held accountable by the State Attorney!

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    Customer ServiceStaff

    Reviewed Oct. 18, 2011

    I was paying a traffic fine and wrote a check. I have written many checks with merchants through the years. The check was declined and I was given a phone number and code to call Telecheck. I called yesterday and spoke with a Domican Republican named Sarah. After demanding all of identifying information and ignoring my repeated requests to know what this was about, she informed me that there was an outstanding debt to Compass Bank for fees. I never banked at Compass Bank. I have been with my own bank for 25 years. She said that my driver's license number was attached to this particular account at Compass Bank. I told her that I wanted to see every written document on this "debt". She said that she would "mail it" to me and I should have it in a week.

    I called back today and got a "supervisor" on the phone by the name of Michael. After again demanding all of my information, he said that the ID on this Compass debt was "similar" to mine. He said that he "couldn't" manually override the issue. And he said that I would have to send a fax of my social security card, my driver's license, and a copy of one of my checks (red flags). This is someone outside the U.S., not subject to U.S. laws, who is asking me for information they could easily duplicate. I refused. He said that “unfortunately”, I wouldn't be able to write checks if I didn't send the information in (notice the difference in their stories). I asked to speak to his supervisor. He said, "Unfortunately, I am the only supervisor available on the floor." When I asked for the phone number of the corporate office, he said, "Unfortunately, I don't have that number." Thoroughly furious by this time, I yelled: "Unfortunately, I will have to go to the Colorado State Attorney General's office and unfortunately, I will file a complaint. And unfortunately, I will write to your corporate office. And unfortunately, I will have to go to my local television station about this. And unfortunately, I don't have time to put up with your ** anymore. So unfortunately, buh-bye.” And I hung up.

    I did some research and the way Telecheck remains the leading check service in the country, is just this way. If they don't have information on you in their database, they will threaten your ability to write checks until you give it to them. If they have old information on you in their database, they will decline your check and get the info from you via bogus "debts", "bounced checks", etc. They prey on your fear, because most people don't intentionally go out and write bad checks. Telecheck is owned by First Data. They own Wells Fargo and some other banks. This is just another example of abusive banking practices, with little to no control by the federal government's regulatory agencies. I suggest everyone who has had trouble with Telecheck to write to their Attorney General and their federal representatives. I am going to do just that. It's no wonder there is so much identity theft. Telecheck gives it away to untrained, unknown people outside the U.S. What a boon to poorer economies and what a loss to the American consumer! I suggest you boycott any store that enlists the services of Telecheck. I am going to do that.

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    Customer ServiceCoverageStaff

    Reviewed Oct. 12, 2011

    As a follow up to my earlier post, there is something to be done. I'd had my checking account since 1997, but was denied a check with more than adequate cash to cover due to "limited transactions" (Code 3?). My grocer owner wanted to put me on their preferred list as the proper protocol wasn't followed by employees in my case. Yes, it happens so often that the stores need to make allowances for Telecheck. When I spoke later with a supervisor at Telecheck, she informed me that even she did not know the criteria for Code 3, but she'd be happy to put my check through then since they now had all of my information and 2 hours after I'd left without my attempted purchases.

    So, I called my state representative because the State of WV just successfully sued Telecheck. Ironically enough, my state rep's assistant had had this happen to her also. Right now, we are waiting to hear Telecheck's explanation, they were given 15 days to respond from our State Attorney General's Office. My advice is to contact your state attorney general or Dept. of Justice. They'd be more than happy to take this up with WV having set precedence. I won't sue, but I believe the states can use consumer complaints to file. Maybe if enough states file suit, they'll fix this issue as they should have after being caught by W. Virginia.

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    Customer Service

    Reviewed Oct. 6, 2011

    TeleCheck refused my check; I called them, and they did not have a good reason to decline. I have money in the bank; I have no bad checks. If this type of thing continues, I will be taking my business elsewhere. I will be complaining to the attorney general to see what can be done about the matter.

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    Staff

    Reviewed Oct. 3, 2011

    First, understand the business of enrolling with companies like TeleCheck to make sure you will get your money from a purchase.

    Having stated the above, I am from the old school. I write checks for my goods and services and have been doing so for over 50 years. I have never had a check bounced, and if I can't afford it, I don't buy it. Last Saturday, I wrote a check for groceries (I shop approximately once a month and I am always writing a check) and got denied.

    I was very surprised so I called TeleCheck from the store parking lot and was advised, after much button pushing by a representative, that my check was "outside the guidelines," "a high level of checks used," and a "high check amount level." The representative related that these were risk indicators. I ask specifically what risk indicators are, and the young lady, who was evidently reading from a script, could not really help me. She advised me not to write any checks for seven days. I asked her why but there was no sound reason.

    Did you know that there are a lot of businesses (that do not use Telecheck) that are glad to have your business?

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    Reviewed Oct. 1, 2011

    I cannot write checks out at Wal-Mart because telecheck has reported something on my record that is false and you can never speak with a live person. I went to my bank and it was straighten out for one day and now it is back the same way.

    I have never had a problem for over 30 years, can someone please get involved and find out what’s going on with this system and if it is inside hacking fraudulent business. I am also reporting this to the BBB, so something can be done about this. We as the innocent consumers are really suffering behind this, being embarrassed in the stores because of our checks being denied and cannot get the information that we need to rectify the problem. Something is wrong, so please investigate. Thank for your help.

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    Customer Service

    Reviewed Sept. 28, 2011

    I wrote a check to bidz.com which they did not verify because it did not fall within their guidelines. I called and told them I just sent them a check last month for the first time and they approved it. What was different now? I didn't have a history with them, which should mean I didn't have a bad history since they cashed the first check. Now, it goes on record that they didn't cash the check. How ridiculous are we getting in this country? I must contact bidz.com and tell them now.

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    Reviewed Sept. 23, 2011

    Twice my checks were refused with no explanation other than it didn't fit their requirements. I was told I had written too many checks. I had to pay cash for items, and I was told that I should not write a check on that account for seven days. I had the bank president call the company, and it changed nothing.

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    CoveragePrice

    Reviewed Sept. 22, 2011

    I presented a check for $34.00. The check came back as declined. I got home and checked my bank account. There were sufficient funds to have covered the check. I was baffled and pissed. I contacted Telecheck. Their policy is that they decline checks based on what little history they have and if I fall outside of their guidelines. I was fuming. If the check had insufficient funds I would understand. But what more does a person that writes a check that has a decent checking history need to do? Buying checks is expensive. And it pisses me off to think of wasting checks for no good apparent reason. Whatever guidelines they have in place, they need to lax them or revisit.

    I have nothing negative against my driver's license. My checking history is decent. My checks clear. My checks have my current residential information. I am the only person who writes checks against the account. I'm scratching my head to figure out why I am falling outside of their guidelines for allowing my checks to clear. What more can I do? This is the 2nd time this has happened (at a different establishment). I don't know if there is any recourse to this. I feel very strongly that this needs to be looked into because as I stated previously, buying boxes of check is not cheap. And I don't like to waste checks unnecessarily.

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    Reviewed Sept. 16, 2011

    This morning I attempted to do my weekly shopping at my IGA grocer. Telecheck denied my check due to limited transactions. This experience was not only embarrassing and a waste of time for everyone, but the vendor has now lost a regular customer!

    I had been using my debit card for years but had the card cancelled and am waiting for the replacement. I had verified with my bank that my checks would be honored in the meantime. And they also told the store it was on their end. But Telecheck says that due to my limited experience with them, it would be flat out denied, end of story. I had several thousand dollars in the bank and was unable to do my weekly shopping at Carly C's.

    I have never written a bad check and that was not the reason given, only limited transactions with them (never mind that I shopped there weekly and used a debit card for 3 years). Sorry IGA. I doubt I will ever return after that fiasco! The bottom line is that if you start using a debit card, you cannot write checks anymore.

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    Customer ServiceCoverageProcess

    Reviewed Sept. 13, 2011

    I submitted a check with my application for health insurance! I received a telephone call indicating that Telecheck had refused my check and that I would have to reapply and submit a money order for the premium. This process will take yet more time during which I will still have no health insurance. Of course, there is nothing wrong with my check! During the next month or so, while this problem is corrected, it is my intention to look into to the possibility of filing suit, hopefully class action, against Telecheck for the obvious negligence on their part in my being denied health insurance coverage, whether temporarily or not!

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    Customer ServiceStaff

    Reviewed Sept. 10, 2011

    I had to get my check card replaced a week ago, I had not received it, so I went to use my checkbook on 9-9-11. I was on my way to the vet with my dog, and had to stop to get gas. Good thing it was a prepaid station. I tried to put in $40.00, and I was declined and was handed a slip. When I got to my vet, I called my bank. The bank said there's nothing wrong with my account, I had almost $600.00 in it. I wrote a check at the vet, for $117.90. They do not use Telecheck. I called Telecheck, they said it was because it was a new account, and verified my info, and there would not be anymore problems.

    The same day, I went to Walmart, wrote a check for $55.14, it went through. I went on 9-10-11 to get my prescriptions, totaling $99.60 - it was declined. I was out of my medicine, and stood there and called Telecheck. After going through the ridiculously long process of getting to a person, I was hung up on before reaching a person. On my second attempt, I was not friendly one bit to the idiot I was dealing with. They called to verify my number (on my cellphone) so I clicked over to answer them. I had to go back to the original call as they hung up on me. I finally made it to a supervisor, who again called my cellphone and went through the same thing with getting called on my other line.

    By this time, I am in a lot of pain, and this idiot tried to call my bank. It is 4pm on Saturday, of course, they got no answer. She came back on line and said she could not verify funds, so I cannot use my checking account. I have had this account since the beginning of the year and have only written 16 checks. I always use my check card. After a very steamy conversation with this person, I was hung up on. I have been at my pharmacy for many years, so they gave me a partial of my meds to get me through until Monday, when I can go to my bank, and have them call Telecheck and tell them that my account is just fine and to stop jacking me on my checking account. I cannot get cash (waiting on new check card), or write a check as I do not own any credit cards (and don't plan it), so I cannot go anywhere if they use Telecheck. I have to wait until I can go to the bank, which obviously is closed on Sundays.

    Is there some legal action that can be taken at them? This is ridiculous! I have had a checking account since 1992 and never bounced a check. I switched banks, as I was, and still am, planning to move where my bank will be local and available! Now I can't get gas, grocery, or the rest of my meds until Monday after I go to my bank. I am going to take out a few hundred dollars to cover what I need until my new card arrives. So much for going to visit my friends and relax this weekend. I was in tears at the pharmacy due to not having my medications. There has to be a law, there is for everything else! Please let me know what to do about this. I have never been so embarassed in my life, not to mention in pain!

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    Customer Service

    Reviewed Sept. 5, 2011

    I wrote a check to purchase items for my son's 15th birthday and I was declined. I was given a code and I have never seen that code before and when I called, I was told that I did not have enough history on this account. My husband just wrote a check from this account on August 24th 2011 for $8, less than the one I tried to write.

    I could not get my purchase and my son's birthday was spoiled, given that it was my only means of buying the items and I couldn't go anywhere else.

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    Price

    Reviewed Sept. 2, 2011

    I was charged an overdraft fee, all of the sudden, from my checking account. I didn't use my account for sometime, so this gave me a flag. I went online to see why and I was charged $25.00 from somewhere, no information was given. I had to go to the bank and they had to do a lot of searching to find that it was telecheck. They just out of the blue charged my account $25.00. I have only written three checks from my account, never overdrafting. What gives them the right to just pick random people and charge them money just because they have your account number? So now, I have had to pay $32.00 from them overdrafting my account and $5.00 per day that it continued in a negative balance. It added up because I had no clue. I wasn't using my account much. Plus, the $25.00 that they took. This should be illegal! I feel so violated. This is fraud!

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    Reviewed Aug. 29, 2011

    On August 26, 2011, I presented a check to Walmart for $60.94 that was declined by Telecheck. I was in a hurry, so I used my debit card to make the transaction. The debit card pulls from the same account that the check does. So, there were sufficient funds in my account.

    I called Telecheck to find out why my check was declined. I was told because it fell outside of security guidelines. I asked specifically why my check was declined. I could not get an answer, so I asked to speak with the supervisor. I spoke with Christine. She wanted to verify that my account had enough funds. I asked her why. I had, since I completed the transaction with my debit card. She told me that I had written too many check and it was for my protection. I told her that explanation was ridiculous. I could understand it if the check was for a large amount, but it was for $60.94. If all the other checks cleared, why wouldn't a $60 check go through? I asked where I could write a complaint. I received this address: Telecheck Consumer Resolution Office of the President - 6th floor P.O. Box 4514 Houston, TX 77210-4514. I will be sending a letter of complaint. I told her the next time, I'm going to leave the store and make my purchase elsewhere.

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    Reviewed Aug. 24, 2011

    At 12:08 p.m. on August 24, 2011, I wrote a check to Stop & Shop in Berlin, CT for $189.89. I write checks there every week for years and I never wrote a bad check to them. I ran out of checks so I used one of my husband's for his credit union at his work--Community Healthcare Credit Union. However, they denied the check.

    So, I called TeleCheck and they said that we haven't used any checks in over 365 days. I told them that we pay all our bills and utilities with this checking account. I even named one of the companies we use but he said that they do not participate with TeleCheck so they have no record of used writing checks.

    Now, we cannot use our checking account to any retailer who use TeleCheck. Also, they don't have a relationship with Credit Union. We were upset, embarrassed and are now being told that we can't use our checking account with TeleCheck retailers.

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    Reviewed Aug. 8, 2011

    On 8-07-11, I presented a check to Dick's Sporting Goods at their store 070 in Florence, Ky. The amount was $63.58 and the check was declined. No reason was given except that I must call TeleCheck. I did and talked to Jolene. She said I violated their parameters. All information on the check, my ID, the bank, etc. - all checked and was valid. I asked what parameter and she said that was a security issue and would not tell me.

    After several minutes and telling her I have had this account for 20 years and no check has ever been declined, she raised her voice and said, "You violated our parameters and you cannot write checks until our system reprocesses you around 6 days." I requested to speak to a supervisor and was told that none was available. When they have time they would call me back. I am still waiting.

    The manager of the store that was present said they had been with TeleCheck for about 6 weeks and had many more declines that are normal. But they could not override TeleCheck. If I had bad checks, if I had credit problems, if there was no money to cover the check, etc., I could understand. But there is no valid reason to decline and/or any valid reason they could give me to decline the check. I am a retail manager and found that I am unable to get an answer except, "I violated their parameters" of which they refused to say. This would be totally unacceptable to me as a manager to give this "garbage" to a customer for a declined check. I can read all of the complaints about this company on the internet and I feel for these people, for I am now one of them.

    I notified Dick's to let them know of this. It would be nice to see them take action of some kind. After all, I was the customer of DIck's Sporting Goods, not TeleCheck. To be declined with no valid reason and no valid explanation is bad. To be jerked around and told, "No supervisor is available to talk to you" is worse. When they never call back, they have too much discretion and some checks and balances need to be added.

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    Reviewed July 4, 2011

    On 6/27/2011, I wrote a check for groceries at Giant. My check was declined by telecheck. Giant gave me a receipt with a telephone number for telecheck, 1-888-398-2331, and denial record #. I called telecheck and inputted the information as the auto-recording required. Afterwards I was given a reference # and told to call 1-800-710-9898. Neither telephone number would allow me to speak to a live person. Both numbers sent me in circles without answering why my check was denied. I had since learned from my bank that it declined a different check written to Giant, but the check had cleared my bank. I have since tried to write a check with plenty of funds to cover the amount and telecheck still refuses to honor the check. How can I get my check-cashing privileges back when no one from telecheck will answer the phone? It is all automated.

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    Reviewed March 25, 2011

    In February 2011, I wrote a check out for $110.25 at Walmart. I was told that it was declined and couldn't understand why. I knew there was enough money in my account because I had just received my taxes. I was told to call my bank to see if they knew why it was declined. I called my credit union from the store, and they told me that it should not have been declined and that if I wanted, I could come withdraw cash from my account and that they were open until 6. A few days later, while I was looking over my account, I noticed that the check that I had written out posted.

    I was furious and immediately called my bank and told them what happened. I did not take the merchandise that I was going to purchase and refused to pay for it. I was told to come in to sign a form and they would credit the amount back. Now today, I received a collection letter in the mail for $135.25. Unfortunately, after talking with the bank and thinking this matter was resolved, I threw away the receipt where it states that it was declined. I refuse to pay this debt, considering I don't have any merchandise to go with it. I have no idea on where to go from here.

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    Reviewed Dec. 24, 2010

    I purchased an item at Office Max. It cost $81.11, I wrote check for the amount. The cashier ran it through and said it was declined. Knowing I had money in the bank, I called the bank, who said it was not them who declined it but Telecheck. I called Telecheck. The girl said the reason it was declined was because I did not have enough history or transactions going through, so I could not write a check that day at that store but I could at another store because she fixed it. She did that because I explained to her that my account was a business account, so I do not write a bunch of checks. She said I could not write another check at Office Max for 7 days.

    Two weeks later, I went to Office Max and purchased some items. The same cashier who ran the last check through was there. She ran it through and you guessed it. Declined. I called Telecheck again. She gave me the same speech. I asked to speak to a supervisor. He said he would try to override it. He said he accidentally erased my file, then he said he could not help me. He told me that anywhere that had Telecheck would not accept my check. I asked him why. He was offended and hung up on me. The cashier said, did he hang up on you? I said yes. She was as shocked as me. So basically, Telecheck is a bunch of dummies that really do not know what they are doing. I have a business and will not use them. I do not understand why any business uses them. They decline for no reason and it loses business of companies.

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    Reviewed Dec. 22, 2010

    I had a check that I wrote to Walmart last month. At the time, my check had bounced for NSF due to some complications with my direct deposit. The check has been cleared since 121710 and I have tried twice to write checks at Walmart and I get declined. I called the phone number to Telecheck and it states, "Our records indicate your check has been approved."

    I checked my bank account today and I see that because of TeleCheck, my account is now in overdraft because they went in without my knowledge and took $20.00 for a fee. I'm worried because of all the horror stories I have read that they will take my whole paycheck without me knowing this week. How can they just take extra money from your account without you knowing and not allow me to write any checks? And when I called them, they say my check was approved! This is ridiculous! Someone should look into this! I haven't been able to write a single check and my bank account has been put in overdraft because of this. It is making me look bad to another company with whom I made a payment to and now their transaction was declined because of the overdraft TeleCheck created.

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    Reviewed Dec. 22, 2010

    On December 21, 2010, we drove to a mall about 30 miles away from our home to shop for Christmas. Before we visited the mall, we picked up some groceries at Walmart to the tune of about $115, paying by check. We then went to the mall and I picked up three items at Best Buy which came to about $210. At checkout, my check was denied by Telecheck and the Best Buy clerk could not tell me why. I left the store and called the 888 number that was printed on the back of my denied check.

    The automated voice told me, after entering in an ungodly amount of numbers, that I wasn't denied due to any "unpaid debt," but rather because my check did not meet the "Telecheck security guidelines". What? I hold to speak to a representative and finally, a woman answers and asks me for my "terminal number". I ask her what she means by that and she says "don't you have a store number?". I tell her I'm a consumer, not a store. She tells me I have the wrong division. She finally agrees to transfer me to someone else.

    After another few minutes, I get to talk to a guy who asks me for information that will ensure that if he ever runs out of money, he has all the information needed to wipe my account clean. He also tells me that I was denied simply because I didn't meet Telecheck's "security guidelines". I asked for an explanation of what that means, he says that I may have written a large amount of checks on the same day. Are you kidding? I went to Walmart and wrote one check! He tells me that I just wrote a check at American Eagle too! (My wife and daughter shopping while I was in Best Buy - they spent $40!) Regardless, he assures me that I won't be purchasing anything at Best Buy tonight. Very true, asI tried again with a different check! I complained to the store manager of Best Buy.

    She rather enjoyed saying, like the other employee I talked to, that "we do not make the decision on your check". I tell her I know, and that I will make the decision on where I spend my money from now on and it will not be in any store that uses Telecheck! I assured her that Telecheck was costing her store money and customers. Before the night was through, my wife was also denied at Victoria's Secret. Having traveled 30 miles to do the majority of our Christmas shopping, we were allowed to write three checks by Telecheck.

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    Reviewed Dec. 21, 2010

    Shopping at Home Depot my check was denied. I called Telecheck from the store. 5 minutes of entering data before I could speak to someone. When the barely understandable clerk answered, he said that I was denied not because of insufficient funds, but because the check was risky because it was check #4108 and the last check cleared on my account was #4106. I asked to speak to a supervisor and was disconnected! I came home and called. Went through the whole thing again, and was told that there wasn't enough money in the account. There was literally 10 times enough to cover the check. Requested a supervisor and guess what? Disconnected again.Called a third time and told them that if they disconnected me again the next person, they would hear from would be my attorney. Gee, the phones were suddenly working. The 3rd supervisor I talked to said my check was denied for 4 reasons.

    #1 the amount. $165.77 She said that anything over $100.00 would be denied.

    #2 the check number. Mine was 4108

    #3 the frequency. I don't use this account often. I admit that.

    #4 my history. I am 57 years old and have never written a bad check. I requested a copy of the information used to determine that my check wasn't good. She told me that they would send me an apology letter. Like that's going to do anything. I requested a list of stores that contract with them, so as not to shop there. She told me that they didn't know which retail merchants used their services! Sorry Home Depot, you just lost my business. And, we were just there last night looking at a refrigerator and stove. I am telling everyone I am in contact with about my experience with Home Depot and Telecheck. Boycott merchants who use this service.

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    Reviewed Nov. 22, 2010

    My checking account has plenty of money. I tried to buy a laptop computer at Best Buy in Farragut, TN 37934 (865-218-9899). The check was for $599.00. TeleCheck denied my check. When I called to ask why, they said I had a bad check writing record. I am 70 years old and have written over 20,000 checks and have yet to bounce one. Feel free to check that out.

    First and foremost, since there is a lot of money in my account, I nearly fainted in the store because I thought of stolen identity. Then it was embarrassing to hold up the line because my check was bad. I used their phone to call First Tennessee Bank to make sure my account was okay. They told me the problem was with TeleCheck as usual. I went to my bank and talked to Jeremy **, the manager, phone 865-470-5410, and he said there was no excuse for what they did, but he did not know what to do about it. I will never go to Best Buy again but I wonder what other stores use it so I can avoid them.

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    Reviewed Nov. 20, 2010

    I noticed on my bank statement that a fee had been taken out of my account on 11/4/2010. The statement did not allow me to tell who was taking $30 from my personal account. I went to the bank on 11/18/2010. They re-searched my account and found out that a third party took the money? The money was taken for check #1145 at Walmart. I do not have that check number in my check book. I do have it written down for Walmart on 10/13/2010 but cancelled it out. Walmart through telecheck gives you your check back after it has been processed. I have two checks that I wrote at Walmart and they have cleared.

    I do not have check #1145. I have tried to speak to someone at telecheck for hours. When I finally got through to customer service, they were closed. I have not received anything by mail from them. The only way I know about this at all is by my personal bank account. I have no idea how much that check was for and why was it accepted by telecheck? I want to see the signature on the check and get a copy of it. I have nothing or have I received any information. I have received a voice mail that only gives me a 6 digit number and then says it will connect me to the lawyers office. I have no idea who this is or the number. It goes right to my voice mail, which is my voice mail number. I need to speak to telecheck to find out why they took my money. It could be that someone got a hold of that check at my job. I work at Walmart in Money Services. So I know how it works but I never knew how hard it is for a customer to actually, speak to a human person at telecheck.

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    Reviewed Oct. 21, 2010

    Telecheck has caused my business checks to be suddenly refused at OfficeMax. Phone calls to Telecheck representatives give no answer as to why. They just say that my check suddenly fell "outside their system guidelines". They read from a form letter and will not tell you anything specific, although they ask for every piece of personal and account information from me. The check is from a longstanding account, not for a large amount and never any problems. This is a merchant I use often and I now will be randomly refused without a reason or recourse. How can a business hold people ransom like this legally?

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    Reviewed Sept. 13, 2010

    Please be advised that the captioned business was closed on May 31, 2010. I contacted your firm on May 24, 2010 and was told that the cancellation would take effect on June 24, 2010. And I was given the customer service # ** for the cancellation. I called on June 21, 2010 and was told that the cancellation was in the system. I received a bill for the billing period June 1 through June 30, 2010. It showed that the bank account for Beadworks would be automatically deducted on July 19, 2010 for $55.00. I called on July 11, 2010 and spoke with Ellen. She told me that the account was closed and that it was the final bill. And she saw the cancellation under the service # **.

    I received another bill for the billing period July 1, 2010 through July 31, 2010 for $55.00. I called TeleCheck on August 9, 2010 and spoke with Joyce who assured me that this was not supposed to be billed to me. And she said that she would make sure that everything is corrected. The Beadworks bank account was closed because the business was closed on May 31, 2010. I called again on August 24, 2010 because an attempt was made to deduct the July fees from my closed account. I spoke with Monee and was told that the account is definitely closed, and the $55.00 charge for the July month should not have been charged and that the charge would be reversed.

    Today, I received a bill for the August 1 through August 31, 2010 period, showing a balance due of $36.56 for a check return fee of $26.56 and a processing fee of $10.00. I called today and spoke with Monee who told me that your computers are down. I owe you no money. I cancelled the account and have paid through the end of June, even though the business was closed on May 31, 2010. I advised you and received customer service # **. And I was told that the cancellation is in effect as of June 24, 2010, and that no money is owed after the June month. You persisted in billing me. This letter is being sent to you, to my bank, to the Better Business Bureau, and to ConsumerAffairs.com.

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    Reviewed Aug. 24, 2010

    I recently found out about this company, because they denied my payment to Amazon, using my bank account. I have used the same account for many purchases with Amazon, and so I never have had to think about the middleman. Suddenly, I tried to purchase an $86.00 textbook for school, and I was not allowed, because Telecheck decided, this was "outside of my normal purchasing habits".

    I am going to blog and write about this, as much as possible, until someone does something about this company, and it's horrible business practices, even if I have to write a letter to every person possible, or blog until I'm blue in the face. I do not believe businesses should be able to decide, what I can spend my hard-earned money on. I am a student. Now, I have to drop a class and lose some financial aid funds, because of a silly company who thinks it has the right to determine how I spend my hard-earned money. I really am thinking about filing a lawsuit to be honest.

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    Reviewed Aug. 14, 2010

    Check denials followed by freezing checking account, these are too lengthy to describe but identical to other posters, I wanted to report these additional merchants that has a contract with Telecheck, Dollar Tree, Save-A-Lot, WalMArt, Best Buy and Office Depot. Telecheck must be stopped and their merchants avoided. Additionally, a major risk here for identity theftI

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    Reviewed July 21, 2010

    Telecheck has started denying me the ability to write checks to the merchants that subscribe to their services. This has been happening for over two weeks. They will do nothing to explain to me why this is happening, and offer no assurances that it will stop. I have not written any bad checks and reported any theft to my bank account. And my bank has no idea why this is happening.

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    Reviewed June 28, 2010

    I went to replace a cell phone. Wrote a check for $173.63. Telechek "denied" the check. When I called their 800 number, the woman told me that I did not have enough activity, therefore, my check was declined. How humiliating and embarrassing. I have more than enough to cover that check in my account. You cannot tell me that people don't look at you and think "yeah, right, lady". I asked to speak to the woman's supervisor, she told me that all supervisors were on the phone and unavailable. Very convenient.

    How can this company do this and who give them the authority and right to do so? I was embarrassed and humiliated, that cannot be "fixed". Who else have they given this misinformation to? What can I do to stop this?

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    Reviewed June 24, 2010

    I went to Sam's Club to get a refund for an item I didn't like. They cannot refund the amount to my SC CC because Telecheck says so. WTF? I can't get a refund? So I called the local Sam's Club and finally spoke to the club manager, after talking to a person in accounting and making 4 calls to Telecheck's various 1-800 numbers which all took me to the same menu with the same roboperson.

    When I would wait a bit to see if a person would come on the line, I got "Thank you for calling Telecheck", and the line would go dead. What is that? So, I will get my refund from Sam's Club, then I will not renew my membership. Saying good bye to Home Depot and Sam's Club and Office Depot and Wal-mart too. All this started with Office Depot earlier in the year when my check for less than $8 was declined because they had installed Telecheck. Screw it. The credit industry in this country is messed up, and Telecheck is part of the reason.

    I like the savings offered at these big stores and the choices the big stores offer--but those options have been arbitrarily removed from me by Telecheck. Now I guess I am going to jump on the "buy local" bandwagon--so long big stores--because the only way we really have any power anymore is through our pocket books. I had decent credit, but now I cannot even get a refund for something they took my money for. Is anyone filing a class action? Talking to the attorney general? I am waiting for the day that my daughter's tuition payment is declined because I paid it with a check. With Telecheck, you are presumed guilty no matter what you do.

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    Reviewed June 21, 2010

    This is the second time that TeleCheck has told their system purchaser to refuse our check. We have zero history of any checking irregularities in 50 years and we even provided all the necessary documents required by the vendor. TeleCheck, in my opinion, should be shut down.

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    Reviewed May 30, 2010

    I never heard of Telecheck until today. I don't usually write checks, from the checkbook I was using, in stores. Today, I wrote 2. The first one, presented at Walmart in Manville, was accepted. The second, presented at K-Mart in Somerset was denied. I didn't even know a check could be denied. My purchase totaled approx. $240.00, I had $7,000.00 in the account, I had all the proper identification, but it was no good. I was furious. I called Telecheck, while still standing at the checkout, in order to rectify the problem.

    After much hassle and much waiting I finally reached a real person. She explained that my check had been denied because my check numbers were out of sequence. Thats right. Somehow I had accidentally skipped a check, and went back to it today. My check was denied because I had written out check # 1404 afterI had written check # 1407, and that put the transaction at high risk for fraud. I explained that there was no fraud, it was my account, in my name, with plenty of money in it, and that I had the proper photo ID, so how could there be a fraud? Unbelievable.

    So, I asked that the next check that I write be approved, because I had a basket full of merchandise that I needed to pay for, and she couldn't guarantee that the 2nd one would be accepted and it wasn't! Unfortunately it is a holiday weekend so I have to be patient, but I cant wait to get to my bank on Tuesday and see what they have to say about this. I will be requesting a debit card for this account to use in the future, and I will be advising retailers from now on that when they say Yes, we accept checks, that they should also add if Telecheck decides to approve it, but you wont know whether they will or wont until after you've done all your shopping. From what Ive read online in just the past hour, I realize that this is becoming a common problem with Telecheck. There are tons of complaints about them. Its just another case of yet another company/agency playing God with peoples lives and peoples reputations. Telecheck claims it is a fraud prevention service. IMO Telecheck is the one perpetrating a fraud on the American consumer! Inconvenience, embarrassment, frustration, and after reading many reports I am now concerned about resulting consequences.

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    Reviewed May 20, 2010

    Well it all started on May 10, 2010 when I went to Office Depot to purchase my computer. I wrote a check for the purchase and it was denied. I had all the money and then some in my account but they stilled denied it. At that time I had to ask the manager to put my computer on hold and then drive out of my way to my bank to get the money (thank god they were still open) and then drive all the way back to

    Office Depot. Even the manager at Office Depot said that the Telecheck Company was a pain to deal with. Apparently they go through this all the time. They gave me an 800 # to call when I called the number I had to give all my personal bank info and such before I even got a real person. I finally got a real person after being on hold for awhile and then I had to repeat all the information I had just gave them. After all that all they could tell me was my check was outside the Telecheck guidelines. I proceeded to ask what that meant and they really couldn’t give me an answer other than me not having a history with them and it was a large amount ($500) at which time they said they would send me out a letter and next time it happens to call while I was still in the store and they might be able to over ride the transaction. So I let that go, needless to say on May 12, 2010 I go to write a check at Best Buy again denied oh but not just me they were having trouble with the whole system because there was 3 lines being held up (including mine) because of checks being denied. This time I had only written the check for $43.00. I was again told to call the 800 number. I didn't call then at the store because I was already embarrassed and highly ticked off so I got out in my car and called on my cell phone.

    Again, I got put through the run around and they stated the same thing. I proceeded to ask them how I can have a history with them when they won't let it go through. Again they could not give me a straight answer. All they could say is wait a few days and write a check for a lower amount. Well, then again on May 14, 2010 I am back a Best Buy and was trying to write a check for $37.00 again denied! I go through all this again and spoke with a manager and she told me to go back to the store and she could over ride it. I told her I was already far away from there. She couldn't give me a straight answer and I was getting really mad at this point and I stated I was going to contact the BBB and The Attorney General's Office and her attitude changed all of a sudden. But still all she could tell me this time was I was to wait 7 days to write any more checks and to write it for a lower amount. I was furious by this time. So here I am, no debit card and I can’t write any checks for 7 days. I had asked her how low do I have to write it for a $1.00 She couldn’t give me an answer but that I didn’t' have history and I told her about the other times I had written checks and they did the same thing to me and she stated that she saw all the times it happened.

    I then stated to her "You have a history of denials but you can't put my checks through even though the money was in there.” “If you have a history of denied checks there is your history I can't establish a history with your company when you won't let any go through. Again I told her I wanted something in writing stating why they were denying my checks and she said I would receive a letter which I have still yet to get and here it is May 19, 2010. You try calling and you can't get to a real person without giving them all your account numbers and all. I refuse to give them any more of my information. Something needs to be done about this company so I will contact the Attorney General.

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    Reviewed April 14, 2010

    My husband and I have been customers at the same bank with the same account number for 30 plus years. Thanks to Telecheck and their so-called system, we are going to have to change our bank account which means new checks, new debit cards and changing all our automatic payments, etc. Telecheck has kept us from writing a check since March 25, 2010.

    Today is April 14, 2010. We have contacted Telecheck and our bank Vice-President has personally called them on of behalf. Today, they informed us the matter was taken care of. That was not, so when we went into WalMart to buy groceries. Our check was declined and when I contacted Telecheck by phone, they said it was the WalMart system that was declining our check. That was not true as Telecheck transferred us to the WalMart check system and they informed me there was no reason for our check to be declined.

    Then when the person from WalMart tried to get Telecheck back on the line to tell them that they were not declining our check, the Telecheck service was shut down for the day. How convenient for them. I am sick and tired of Telecheck having the ability to tell me how, when, and where I am allowed to spend my own hard earned money.

    This has put a serious strain on our family as we live in a very small town that has a WalMart and one grocery store. I have to go to our bank and withdraw cash if I wish to buy groceries or go to WalMart for whatever we are needing. I have had to take time off work to try and get this matter rectified and it is still not taken care of, so I am probably going to have to take more time off work tomorrow trying to solve this problem.

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    Reviewed March 15, 2010

    Update to Telecheck dispute! On Mar. 15, 2010, Telecheck has finally paid Home Depot the money they collected from my bank account on Feb. 23, 2010. I didn't mention the date of the third time they withdrew money from my bank account the date was Mar. 1, 2010, which coincidently was the date I got paid. Fortunately, I called my bank immediately and the claims dept. was able to return that money to my account. At this point, they still denied ever taking $3,900 on the 23rd of Feb. I received this letter "notice of unpaid funds" on Mar. 12, 2010 demanding the $3,900 owed to Home Depot along with a $10 transaction fee.

    On Mar. 13, they withdrew this $10 fee directly through my bank account via (ACH) ATM transaction. Yet, I never gave this company permission to withdraw money from my account. So are they allowed to withdraw money anytime they want and monitor my account to know exactly when I get paid to withdraw any amount of money they want whenever they want, without permission of me? Remember this all started with one innocent check written out to Home Depot and denied twice on that first day of Feb. 23rd. Yet, even though denied, Telecheck had no problem withdrawing the money from my account 3 times! Again, without my permission or even notifying me of the transactions!

    And up until this day, they had kept the original $3,900 and finally after phone call after phone call, and my bank account transactions being faxed to them multiple times, they have finally paid Home Depot. But not after ruining my credit, demanding they would not allow me to write a check and be approved through any of their companies which are used by big companies such as Wal-Mart. In this letter, they sent me a few days ago. They also said that any ATM transactions would be denied. So here I am an innocent, upstanding citizen, never have written a bad check in my life, excellent credit up until this experience with Telecheck. Please, if you know anyone who can help me, email me. Thanks!

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    Reviewed March 13, 2010

    On Feb. 19th, 2010, the check I wrote out to Home Depot in the amount of $3,900 was processed via TeleCheck (their check processing company) and "denied", reason unclear. Maybe because I recently moved from California and had not yet updated my address on the checks? I had over $7,000 in my checking account.

    I went home and checked my checking account balance and was amazed to see that TeleCheck made two withdrawals from my checking account via ACH (which is ATM) even though this was a check and for only one transaction, and even though they had clearly denied my check and therefor Home Depot was unable to cash my check.

    Because they took nearly $8,000 from my account it went into the negative and my bank charged me a $33 returned item fee. I was so outraged over this, that I drove over to Home Depot and asked "why" they had removed $3,900 not once, but twice from my account. The manager of accounting in their store was very nice to me and showed me that they received no money since the check was denied "twice" by TeleCheck on that same day. She spent all day on the phone with TeleCheck, at times I was tele conferencing with them over an 8 hour period! TeleCheck denied withdrawing the money from my account even after I copied my bank account record and faxed it to them the same day. Finally they returned $3,900 back to my bank account but kept the remaining $3,900. They said it would be returned to my account within 4 to 5 days. Instead of resolving this matter they again took $3,900 from my account (not sure why?). I immediately called my Chase bank and got the money back including another overdraft fee.

    Well guess what, 22 days later, and many phone calls via my bank, TeleCheck, and home depot, TeleCheck still has my money and has not paid home depot. And they still deny ever taking the money from my account even though I have the evidence from my checking account statement. This is a lot of money! I live off of Social security disability and Veterans Disability checks, which is not much, and having this much money stolen from me is not good at all! So how can TeleCheck get away with stealing $3,900 from my account on 3 different dates? And now guess what?

    They have sent me a letter in the mail stating "notice of unpaid electronic fund transfer" in the amount of $3,900 plus a returned item fee of $10. Guess what? TeleCheck has purchased my debt, wow how kind of them! And they have ruined my credit! I can't write anymore checks and they are threatening to deny any ATM transactions. How are they getting away with all this?

    I've read letter after letter of complaints against this company, but I'll have to say mine seems to be the worst case because as of this day they still have robbed me of nearly $4,000!

    What can I do? I am disabled and because of this I am tired and in chronic pain all the time. I have no fight left in me. Please someone help me! This is not right. They should be sued. Because of this incidence, my credit is ruined, my ability to write checks is ruined, many times I was left weeks unable to access money from my account due to them stealing money from my account on multiple times from a single check! I have been unable to buy groceries during a period of almost 7 days due to TeleCheck making my account go into the negative on two different dates! I would very much welcome contact by an attorney. This is beyond my ability to rectify. I need help, Please!

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    Reviewed Feb. 18, 2010

    Update: I still do not have my checking cleared up because of the Walmart check because of Telecheck. I have not been able to use my checking account. The check in question cleared my bank 2/5/2010 and now it has been 13 days. How can Telecheck get away with freezing up the use of my checking account when the check has cleared 13 days ago. They will not help! It has been rough having to leave work to go to the bank to get cash to buy things at the grocery store and knowing how much you will really need.

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    Reviewed Feb. 9, 2010

    I made a mistake and a check was returned NSF to WalMart and they use this company "Telacheck" to collect funds. The check cleared 4 days later on Feb. 5th but I still can't use my account & Telacheck lady said it could be 7 days or more before my checks could be used. I do not understand why and how my account cannot be used if the check has cleared the bank. What gives them the right to freeze my use of my checks when the check is paid. This company has too much power over my account and it is not fair when the check cleared on 2/5/10 and they are telling me it could be 7 or more days that my privileged to use my checks again can be done. The bank has no say so nor do I and it is my account. What is fair about this? How is this helping the economy if a little company like this can freeze peoples ability to use their money? I could not buy groceries this past weekend using my checking account.

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    Reviewed Feb. 9, 2010

    We went to the Lawrence K's Best Buy store on Feb 6, 2010. When the store called Telecheck, our bank ,The Bank of the West, would only verify the account was active, with no derogatory remarks noted and valid. Telecheck/Best Buy declined the check based the bank's refusal to release the amount of funds in the account. They then flagged the account and driver's license information. This caused our checks to be declined at other stores not associated with Best Buy because of the flag. After a number of calls including a conference call with all parties the situation was not resolved.

    Their actions have caused us to not be able to write checks, not to mention the embarrassment and inconvenience. Because of the policies of the Best Buy store/Telecheck, we are now unable to write checks and all they will do is say sorry. I am 57 and have never written a bad check. I have spent a lot of time to resolve this and I feel Best Buy needs to review their policies. The bank was correct not to give this kind of information over the phone to an unknown party.

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    Reviewed Dec. 20, 2009

    On Friday, December 18th, 2009, I attempted to pay one of my wholesale vendors with a company check as I have done every week for the last 5 years, nearly $500,000 in checks written to this vendor in the time frame and I never had any issue ever! On this morning, I hand the check as I do every week to the cashier and she proceeded to process my order paperwork as normal. The check was for my purchases of $1702. She then ran my check through a device which was a new step in the process and handed it back to me stating that it had been denied. I asked why. She stated that TeleCheck services had denied it. I asked again for a reason and she stated that she did not know. The system told her it was a Code 3 denial and that if I wanted more information to call an 800 she handed me. She also stated, "If your checks are denied, it is a new company policy that you would have to pay in cash in order to continue doing business with this company."

    I was floored; 5 years of perfect business transactions with this company and because of the TeleCheck denial, I was now on the Cash Only blacklist. I walked away and went to call TeleCheck. Once going through the digital screening process this company used, I got a human on the phone, gave Amy all the information I had just entered again. She asked me some personal identification questions and then proceeded to state that the check had been denied. I stated that I was aware of this and wanted to know why. She then put me on hold for 4 minutes 41 seconds and came back and stated it was a Code 3 denial. I again stated I know that, "What is a Code 3 denial?"

    Again, I was put on hold and she came back on within a minute and stated that I/my company had no history with TeleCheck, therefore any merchant using their services would deny my checks. I asked what was meant by no history. "Your checks have never been presented to a merchant that used our service, therefore your checks are deemed as a high risk." Mind you, I have written over 400 checks to this vendor and never had any issues but now, because of TeleCheck, I am a high risk customer! I asked for a manager or supervisor.

    Typically, I was told that there were none available. I asked again for their Legal Dept. That got a response. I was told that if I wanted to talk to their legal dept., I would have to write to a PO Box and wait for a response. I said, "If that is the case, I want the address and a customer service or complaint address form, anything." I was promptly told that if I were considering legal action, I would never be able to cash a check again with any merchant. It was the wrong answer. I immediately felt as if this were an attempt to threaten me, my company and to black ball me in fear of the fact that I might proceed legally in pursuit of this issue.

    Needless to say, after 48 minutes of "Ring Around the Rosie" with this individual, I hung up steaming and went back to the Vendor asked for the Sales Manager who has handled our account for 5 years and explained this whole ordeal to him. He called their finance mgr. and explained the whole ordeal again. He thought it was interesting and on the sales manager's word that I was a good customer and an honest individual with a long standing history with Cargo Largo/ Recovery Services, they would make an exception and accept my check for the purchases.

    The fact of the matter is that I was so wound up, embarrassed and Insulted by the whole situation that I walked outside and decided that if I were going to be treated by Cargo Largo/TeleCheck Services like I had been that morning that I would just go home (284 miles) with an empty truck and not spend my money with a merchant that had been that insensitive to a long standing and I hope valued customer. Bottom line is, I am contacting our attorney to find out what avenues can be pursued in this matter.

    As for Cargo Largo, I will continue to do business with them but it will only be after receiving a formal apology in person and in writing from someone in their management team. The fact that they would allow a longstanding customer, in good standing be subjected to this much frustration by turning over control of their brains to an outside service that knows nothing about their customers makes me realize that there must be some real issues with the management of Cargo Largo. I do want to thank the sales manager and finance manager for at least being sensible enough to look at this situation and make the offer that they did; nonetheless, it is something that Cargo Largo should have considered long before signing on with TeleCheck.

    I can promise you my company and retail outlet will never use their services, because (1) I trust my customers who have done business with us and (2) I won't give control of the reputation of my company and that of my valued customers to some electronically-controlled, robot-managed service like TeleCheck. If I did, I wouldn't expect to be in business very long. Just a side note, at the time the check was presented, the account that it was written on and was the same one I have used for every transaction with Cargo Largo had a balance of $8755 available. Again, TeleCheck did not care about the balance in the account. They only based their recommendation on the fact that I/my company had no history with theirs.

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    Reviewed Dec. 18, 2009

    I had a check declined at a pizza place on 12-9-09. I usually use a card but left it in my other coat at home. So I was very surprised among other things when the girl came out to the truck after I was already in gear. She had this little slip and said the check was declined. I had plenty cash on me to cover the bill plus the tip thankfully. Guess I have been under a bush somewhere as these people have been gaining the power to jerk innocent people around using technology. Well, I do know how to dial the BBB, so come Monday I will call for a complaint form. I could never use a company who does this to customers.

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    Reviewed Sept. 29, 2009

    On September 2nd and 4th Wal-Mart check #1067 bounced in the amount of $147.00. I called Wal-Mart to locate the check. On 9/15/2009 Telecheck sent me a notice stating that I must pay them by certified funds or cashiers check the amount of 147.00 with an additional 35.00. On 9/18/2009 (3 days after receiving the note) I removed funds to add to payment to get a cashiers check for Telecheck (who actually purchases that debt from Wal-Mart after the first time the check is declined). On 9/21/2009 Telecheck redeposit check #1067 (which did clear) However, because I removed the funds to pay by cashiers check 11 items bounced in the account causing overdraft fees totaling $455.00 (Additional check fee from the check #1067 which will post separately to my account even though it’s been paid and for the Check that bounced to Chesterfield County). It is the banks (Wachovia) policy that a merchant can submit the check as many times as they like to collect funds. If I had not received Telechecks notice to pay them by certified funds or cashiers check I would have left that money in the bank. There is nothing on Telechecks notice stating they would re-deposit the check either. There position for how they wanted me to pay was by certified funds not by redeposit for the 3rd time. I believe that Telecheck is responsible for my overdraft fees. My debt to them has been paid but because of there lack of communication they caused overdrafts that did not have to occur.
    There position will be that in Wal-Mart it is posted that if the check is declined it will be reposted to the account. That is a Wal-Mart policy and the check posted twice. Telecheck purchased the debt after the 1st posting and posted on the 2nd time and it was declined. There was no warning in the final communication from Telecheck that they would post the check to the account. There communication states to pay by certified funds. Additionally, they are attempting to draft $35.00 fee from the account which is already in the (-) that I did not give them permission to draft which is forgery.
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    Telecheck Company Information

    Company Name:
    Telecheck
    Website:
    getassistance.telecheck.com