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Match.com Reviews

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About Match.com

Pros
  • Positive user experiences reported
  • User-friendly interface
Cons
  • Customer service issues reported
  • Presence of fake profiles

Match.com Reviews

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    How do I know I can trust these reviews about Match.com?
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    Page 8 Reviews 830 - 980
    Sales & Marketing

    Reviewed May 28, 2020

    The Mobile app is a little limited in how you can message. If you try to leave the text to refresh your memory, you lose what you've written. Because it's a pay site, the quality of clients is better.

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    Customer ServiceHonesty & Transparency

    Reviewed May 27, 2020

    It was the worst experience ever. They kept sending daily matches full of guys who didn't even match the 'what you're looking for' criteria I had - not even with basic stuff such as age. There appears to be no vetting process and guys were lying about age, height, size - photos did not look like the real person. Most were rude, crude, passive aggressive, had anger management issues, just plain crazy. A guy friend who saw some of the messages apologized on behalf of them - that was how bad it was. Why waste your money paying to get harassed by crazy, angry, unattractive, dishonest guys?

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    Sales & MarketingFollow-Through

    Reviewed May 27, 2020

    I have used this app and found it untrustworthy. Not enough information on the other party, and the disappointment of meeting someone and nothing that was as advertised. I would not recommend this app to anyone who wants a true and real relationship.

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    Customer Service

    Reviewed May 25, 2020

    They leave your profile up even though you’re no longer a member. Once this happens they send you many emails and likes which never go anywhere once you join. When you join the emails pretty much stop.

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    Customer ServicePriceRates

    Reviewed May 21, 2020

    Match.com does not delete profiles of non members. They leave them on the site to suck you in. Then they never respond. They also stopped posting job information which in my opinion is why I joined and paid their high price. I am looking for retired members but they deleted that option. I will not pay them again.

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    Customer ServiceTransparency

    Reviewed May 15, 2020

    They offered me a free profile but what they don't tell you is that you cant communicate with any other members until you enroll in a subscription. They constantly send you emails letting you know that other members had liked your profile or sent you messages but they don't allow you to check your mailbox until you pay them. I was working on my free profile loading pictures undecided if paying a subscription ir not. I had about 6 pictures already uploaded and suddenly out of the blue Match.com sent me a warning window saying they had blocked the access to my account with not explanation whatsoever!

    I was worried about all the pictures I had just uploaded so I reached out to them but their customer service is terrible! I sent 4 emails to different departments 3 days in a row asking them to explain why I was blocked and to allowing me to get into my profile to delete my pics. They sent me an email saying “ We will not be able to give you access to your account since it has been terminated.” they just said that with not reference to what they were going to do with my pictures! Since then it has been a failed attempt to keep requesting an explanation. BE CAREFUL with Match.com.

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    Customer ServiceHonesty & Transparency

    Reviewed May 13, 2020

    Match.com is the worst of all. They don't check backgrounds, jobs, pictures. People dating there lied about jobs, pictures, marital status. Don't waste your time and money with them. Customer service is the worst, they never know anything, they confuse people, email accounts, it's terrible, terrible.

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    Profile pic of the author.
    Customer ServicePunctuality & SpeedOnline & AppStaffRates

    Reviewed May 10, 2020

    I've been a premium subscriber to the site now for a few months, and so far it's been very underwhelming to say the least. I'm not completely sure if I should be jaded at the site, or the women on there, or both. My profile that I created is very thorough, complete, and sincere. Way more than most that I've seen on the site. My profile word count is maxed out at 4000 words. My pictures are very good, and although I'm no Brad Pitt look-alike, I'm better looking than most at my middle age, and get my fair share of looks from the ladies. However, like another person posted here, I put out like 50 unique messages to women and I might get 1 or 2 message replies. It's ridiculous! I get WAY more interaction from women by doing it the traditional way (bars, clubs, social events, etc...) than this crap. I'm a bit ashamed and embarrassed that I even tried this. Again, I'm not sure if it's the site or the women on there, but I think it's a bit of both.

    For instance, some women will send me a "Like", but then when I message them, with something like "Hi, my name is Trevor! :)" they don't message back!! I can't tell you how many times that's happened. I mean, why send a "Like" if you're not going to interact conversationally with the person?? I feel like a lot of women on there are really not serious about it and just treating it like entertainment or something (?).

    The site isn't free of guilt though either, as it sucks you in by showing you all these "available" women, but most of the profiles are by members that are not even active. Also, most of the women (90%) are nothing that I'm interested in anyway - overweight, unattractive, no real winners from what I can tell. One person said it best, that the women on these sites are mostly "Leftovers". Ain't that the truth, sheesh! This was just a big waste of time, effort, and $$. I'll go back to the traditional way of meeting someone. Even though that's not all that easy with my schedule, it's better than doing it through this worthless means via Match.com.

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    Customer ServicePriceRatesHonesty & Transparency

    Reviewed May 8, 2020

    Expensive- Why do I need to sign up for 6 months? Or a year? It should be based on month to month. Flat rate. So many fake profiles, The same person lives in 20 different cities. How is this possible? No background checks. Never a single response. You receive matches everyday, some of which have nothing in common with you. Matches from other countries, And of course, they want to see you. Zero customer service. They don't want to hear from you, they won't acknowledge your complaint. This is the perfect. Most sites are completely the same. Very dishonest.

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    Punctuality & SpeedStaff

    Reviewed April 30, 2020

    I recently posted a statement on Match.com pissed. I was not happy with the website and did not understand how it worked. I was under the impression that Match was blocking everyone I was messaging. I was wrong and I truly apologize for my impatience. I want everyone to know that I have met the most incredible man that any woman would love to meet. Just thinking about him makes my heart smile. I never would have thought that you could find such an amazing person on a website. I should have joined years ago. Instead I wasted so much time dating frogs. I encourage all of you lonely hearts out there who are looking for love to join Match.com, and you will find a love that you thought never would exist. Everyone wants to experience GOOD love... Join Match.com, love is waiting.

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    Customer ServicePriceRefunds & PayoutsRates

    Reviewed April 29, 2020

    First, my account was blocked 2 days into using the site. When I emailed them they said it was a password issue even though I didn't change my password. There are two people who messaged me, one not a match at all and the other I may be interested in but this is no different then a free dating site. Less then a day of having re-entry into my account I got blocked again and had to email them all over. This is very frustrating and I do not have the time. I'm glad I signed up for the gift card as at least I don't have to worry about unnecessary charges or having spent 120 dollars on nothing! I hope they get sued so I can get my 30 dollars back.

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    Customer ServicePriceStaff

    Reviewed April 28, 2020

    There's a lot of old abandoned profiles on here and I can see why. According to the terms you are giving your photos and stats to the administrators network holdings. This site is costly if you decide to have a paid membership and they'll take you to the cleaners if you want the deluxe. I had some matches but unfortunately some were several states away. There are a number of fake profiles which try to entice you to pay more money. You get a lot of computer generated messages. There is an aggressive recurring charge policy and it's hard to disenroll from this site. Customer service email never gets answered and you get canned language from their outsourced help department. Use a prepaid card under an assumed name so you won't get ripped off.

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    Customer ServiceSales & Marketing

    Reviewed April 27, 2020

    I will give Match 4 stars solely based on the love of my life having discovered me on Match. Two months ago, my girlfriend and I entered into a committed relationship and decided to cancel both of our accounts. As much as this mechanical feelingless machine chose to bring us together, its irresponsibility and insensitivity has now threatened to destroy our newly formed relationship.

    Aside from the difficulty of cancelling both of our accounts, Match continued to notify us of potential matches long after the accounts were cancelled. Most shockingly, was that my profile and pictures were still posted months after my cancellation. That led to my girlfriend's girlfriend seeing my account posted and listed as 'active'. That in itself opened Pandora's box! My girlfriend was crushed to be notified that my profile and pictures were still up advertising my availability! I'm grateful that this medium exist, as it has been impossible to reach someone in Match's Customer Service. Be AWARE before you consider purchasing a subscription...

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    StaffRates

    Reviewed April 26, 2020

    It's very hard to find a real match there, they don't care about your search criteria, they don't let you narrow down your search or make changes to your profile. They don't have as many hot ladies as J4Love.net and some other sites, but I hoped that it would at least have one advantage, being helpful in finding a lady in my area. But it didn't work out, all my "matches" were found hundreds and thousands miles away from me, and they weren't pretty or interesting at all, so the whole idea failed in implementation. I went back to the site I had been using and I'm totally content with it now after I had a chance to compare it to Match.

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    Customer ServiceSales & MarketingOnline & App

    Reviewed April 15, 2020

    Besides the fact that there is no real compatibility test for the users Match suggests, every time someone messages you in the app (paid version), you get an email. Despite unsubscribing, calling, and sending customer complaints, I finally created a filter to trash "Talkmatch" emails which are apparently literally impossible to unsubscribe from. I paid $160 for 6 months of a service, not to get spammed every day. Like IDK who they think their subscribers are, but do a focus group around who the hell likes to receive 90 msgs a day in their inbox, because the answer is literally no one. E-Harmony at least has real compatibility tests, or you could just use Tinder because at least you can unsubscribe from a freaking email. It is not 2002.

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    Customer ServiceTransparency

    Reviewed March 31, 2020

    Match.com is an incompetent dating website. I had just registered, but immediately began to have problems. I was locked out of my account, and no reason was given. The website generated an automated response informing me to contact the company to get a new, temporary password. I did so, about a dozen times over the course of a few weeks. The website never responded to me, and never supplied a new password. No explanation for these things were ever provided.

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    Customer Service

    Reviewed March 30, 2020

    I have met someone on Match.com who introduced himself as an attorney/businessman. After his attitude started to change I wanted to run a background check (2 months after we met) that I learned he was on probation by multiple fake IDs check fraud driving with a fake ID. After he learned I ran a background check he literally lost his mind. I suggest Match recommend or make background checks official. It has been the worst experience of my life. No thank you to match.com.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed March 10, 2020

    One feature I did not care for at ALL was not having the ability to remove "likes" from your list. In order to initiate contact with someone, you have to add them to your "likes" list. There were a few people that did not reply so I wanted to remove them from my list...but had no way to do so. According to a rep from Match's online chat help, at present (3.10.2020) the only way to remove them is to use the "block" feature. Fine if the person is truly not interested in you, but what if for some reason, they were not able to answer and then try later but can't because you blocked them? I get it: dating is a crapshoot. But for the amount Match.com charges, I expected a much better experience than this. I do NOT recommend.

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    Customer ServiceRates

    Reviewed March 9, 2020

    For me the experience is very disappointing in general. They don’t allow you to be specific in your search so it’s overwhelming and discouraging to see the majority, by far, of people you’re just not interested in. I think the experience could make being single much worse for you if you’re actively seeking a relationship. There’s something so inauthentic about the whole online dating idea anyway that really I think most people don’t take the whole thing very seriously. It’s a very impersonal experience. I won’t be renewing. I hate to even look at the people who respond, the majority of which clearly didn’t read your profile. Waste of time.

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    Customer ServiceSales & MarketingOnline & AppRefunds & PayoutsStaff

    Reviewed Feb. 23, 2020

    Signed up and paid much more than I normally would have expected for their minimum 3 months. I used this site about 8 years ago and liked the way it worked. Now I can't do the searching I used to do and it looks like it is very controlled, like they do the picking. At least that was my experience after the first hour. THEN AFTER I PUT THE APP ON MY PHONE MY ACCOUNT WAS BLOCKED. 24 hours and three emails to their customer service and absolutely nothing from them. How can a company operate like this? Then I Google to see if this has happened to anyone else and all I am reading about is how awful they are to everyone else. What a nightmare. Why is this company still operating like this? What happened to consumer rights? No wonder all these other companies have entered the space.

    I guess I will contact the BBB, go through social media and try and get their attention so I can get my money back. Looks like everyone else here is getting scammed though so my prospects look dismal at best. Thanks Match.com now the few contacts I made think I ghosted them ugh. And I would bet a small fortune they could care less about these reviews or any others that are posted.

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    Customer ServicePriceBillingHonesty & Transparency

    Reviewed Feb. 21, 2020

    I used Match.com for a few months and decided not to continue. I canceled my subscription in full a week before my cancellation ended. Yet, my credit card was still charged the following week. I even had an emailed cancellation receipt. I reached out to Match and their customer service was rude and unhelpful. Unbelievable. Warning: Even if you cancel in advance, receive an email receipt, and have no further subscription on the account they will continue to charge you. Very deceptive and dishonest practices.

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    Customer ServiceSales & Marketing

    Reviewed Feb. 20, 2020

    This is a disgusting site based on fake profiles. I'm surprised that they are still in business. Do yourself a favor. Save your time and money and run away. You have a better chance to win the lotto then get results in here. They will give you a 30% discount to sign up for a second month like they will do miracles LOL. My brother calls online dating leftovers. This site doesn't even have leftovers.

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    Customer ServiceContract & TermsPricePunctuality & SpeedRefunds & PayoutsValue

    Reviewed Feb. 19, 2020

    I am a fairly laid-back person, but have to use "Disgusting" to describe this dating site's business practice, its customer service, and its abuse of its power as an online dating platform. I paid for a half-year membership but soon realize it was not worth the money, and requested to cancel it within 3 days, which follows the refund policy posted on its website. However, the company refused to refund me, giving no reason – the ONLY company in this country DO NOT follow its own refund policy!

    I did not login the account for two months until one day I thought they charged me for half a year’s membership, at least I should use it a bit. So I resumed my profile. Three days later, I suddenly found my account was deactivated. I called customer service several times, but was not informed any real reason, just that they would get back to me within 48 hours. Actually, it took them 96 hours to get back to me by an email stating that my account was terminated, and all my contacts and account information were wiped out. Again, giving no reason!!! I was charged for half a year’s service but only used it a few days. The company wiped out all my contacts in a sudden with no reason. Match.com extremely abused its power as an online dating platform. I am contacting the Federal Trade Commission, Attorney General and the Office of Consumer Affairs & Business Regulation for justice.

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    Sales & MarketingPriceBillingRates

    Reviewed Feb. 16, 2020

    I paid 17.99 in January; which was a discount offer because I was declining their price. When they offered me this "price" I took it. I was told it was a one time deal and before the last day, I understood and unsubscribed then took my profile down and deactivated my account. Someone I met online (not in person) said when they tried to pull me up all traces of me were gone. So apparently they kept my credit card info and put my information back up. Then they tried to bill my credit card again but there was no money.

    After my bank had blocked the company Match, I should hope they don't attempt anything again. Because even though I closed it again (when it was put back up) they are trying to get money off my card everyday! Even this morning, that's why I had to block them. This time tomorrow they will see it's useless to keep trying. I wish I had done my research and read all these negative reviews before I dealt with them. Also the number that they have listed to cancel; is actually NOT them; it's a company that works for them. They have the nerve to want to charge you money too. Once you cancel a subscription and deactivate your profile and your entire account, that should end all traces of your bank information.

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    Sales & MarketingPunctuality & SpeedRefunds & PayoutsTransparencyTimeliness

    Reviewed Feb. 2, 2020

    Like others on here, I have same complaint. Paid for a 6 month membership, only to get wildly inappropriate matches, most of which the men looked like they were incarcerated. MATCH completely ignores your "Must haves" -- like education, body type, race, etc. Example: I checked "must have" for college degree/masters and continually got high school/some college. Even after "x-ing" their matches, the same men would be recycled back through days later. And you CAN NOT DO YOUR OWN SEARCH -- they feed you their daily allotment of mis-matches then shut you off till next day. And site freeloaders == they abound.

    95% of the men I tried to contact are not paying members -- MATCH then has the audacity to ask for an extra $9.99 a month to enable these freeloaders - losers -- to contact you on your dime. No thanks. There is no actual BLOCKING either-- the creeps can still see your profile. They just can't message you. SO... When MATCH ignored my demands for my money back, I simply updated my profile summary to a rant about how bad MATCH was and put in some pretty crazy faux photos and personal details. Hopefully they will keep that profile up for perpetuity -- end result they refunded my money. DO NOT JOIN!!! You have been warned. SCAM and FRAUD.

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    Customer Service

    Reviewed Jan. 30, 2020

    Lots of fake and/or extremely old profiles that were no longer in use. The amount of other true users were few. Also, if you message someone who isn't a paying member, they can't write back! That was probably the worst part of all. To make things worse they allow people to post themselves in any category they want whether it's applicable or not. A ** woman posted as a ** woman? Match says that's OK. An Asian man posted as a ** woman? Yeah, you guessed it...Match is A-OK with that too! Why even bother with categories at all then? I was also locked out of my account and after a week they FINALLY told me they were NOT going to explain why and to review their Terms of Service. Really? It's so vague literally anything could be in violation. This utterly unacceptable and downright rude. Forcing people to pay $100 for a minimum of three months to find out in less than a single month the site sucks is theft!

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    Customer ServiceTechPriceRefunds & PayoutsStaffBilling

    Reviewed Jan. 26, 2020

    I see others that have logged the same complaint. Number one. Match.com does not inform you that they intend to charge your credit card for a renewal. Regardless, ever since I disputed they're doing so and tried to cancel due to their response it was declined. I had no choice in the matter and continued supposedly with the subscription being told that I would have access to everything until April 2020. However, chronically and repeatedly they have blocked me from the web page after they took my funds, closed out my account and deny me access. I don't understand how they can get away with this as they have obviously done this to others as well. This webpage is a sham and their practices are deceitful.

    I have not had one bit of a good experience. Has been discovered time and again that you are informed someone likes you and then you discovered that they never pushed that button. They block you repeatedly while they take your funding. If anyone on this page denounces them for these reasons, you better believe it. I think web providers should block them from doing business with the general public. I will be notifying my bank again, and demand a full refund for a complete waste of my time and nothing but frustration.

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    Reviewed Jan. 26, 2020

    After the first waste of time and money, I said never again! I'm an attractive 55 year old female and due to the nature of my job, don't get out to meet anyone. I (thought) I deleted all photos and summaries, etc. the first time I cancelled but amazingly when I joined the 2nd time, everything was still there! Red flag #1. Notice the dot next to the name. Green supposedly means they're on and active, yellow is within some hours, no dot is either cancelled and or who knows how old the profile is. Successful, attractive, good profile. Wondering WHY I get zero back and messages to the VERY FEW that are even remotely "okay". I noticed no dots to any I've "liked." Majority of "Recommended" (which ew. Really??!!) look like homeless bottom feeders. Between the first waste of time and money and the "maybe it's changed" second time, I'm out about $230. DO NOT WASTE YOUR TIME OR MONEY! Maybe it's entirely different if you're 30 or younger???

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    Transparency

    Reviewed Jan. 25, 2020

    Out of nowhere, they told me that my account was terminated, and they would not give me a specific reason as to why this occurred. They owe me an explanation as to why my account was abruptly terminated.

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    Cynthia increased rating by 2 stars.
    Sales & MarketingPriceRefunds & PayoutsBilling
    After a positive interaction with Match.com, Cynthia increased their star rating on April 13, 2020.

    Updated review: April 13, 2020

    I just posted about the refusal by Match.com to refund the remainder of the year I paid for after cancelling. After I informed them I was going to make a complaint to Consumer Affairs they just refunded my money. Thank you Consumer Affairs!

    Original Review: Jan. 21, 2020

    I paid for a full year because it was cheaper per month. After several times of my account being locked for no reason I decided to cancel. They refuse to refund any of the unused payment. They offered me to reconnect again, but no refund. Why would I want to do that? Their service was not acceptable and that is why I cancelled. How are they able to not issue any refunds? I just want what I paid for and didn't use. They are a scam. Do not use Match.com.

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    Contract & TermsPriceBillingHonesty & Transparency

    Reviewed Jan. 21, 2020

    On January 1, 2020, I paid $59.99 for a special premier 3-month membership. I found 2 additional charges on my credit card statement for crazy amounts that I DID NOT authorize! I canceled my account immediately. I received confirmation that it was canceled. Nut I could enjoy using my benefits through April 4, 2020. Well guess what? Today, Jan. 20, 2020, I tried to log in and match BLOCKED me! They DID NOT honor their agreement t or my PAID 3-Month membership!! I didn't even receive ONE month and it cost me $59.99. MATCH.COM are lying, cheating scammers!!! DO NOT GIVE THEM YOUR CREDIT CARD INFORMATION!!!! THEY WILL STEAL FROM YOU!!!

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    Customer ServiceTimeliness

    Reviewed Jan. 19, 2020

    Paid way too much for 1 year membership then they wanted me to pay more just for females to message me. I would rather save the money. No response sent. Prob 600 messages consisting of, "hey how are you, so if you had a unlimited budget where would you go in the world." Nothing degrading and still no responses.

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    Customer Service

    Reviewed Jan. 18, 2020

    I find it hilarious that for 2 months I got a response from 1 person and got a few likes, I decide not to renew my subscription and in a week, I got 5 new messages and and a wack of likes, so I bite of course, and I responded to all 5 messages. 4 got back to me and the most mind boggling thing is of those 4 2 of them responded back with the EXACT same message as the other and the other 2 didn't respond back. It's a joke site filled with bots and it is pointless to contact any one because if they don't pay you can't contact them unless you pay even more to add that feature and allow whoever you contact to write you.

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    Customer ServicePricePunctuality & SpeedBilling

    Reviewed Jan. 12, 2020

    In late 2018, I gave my brother my credit card information so he could sign up for Match while he was going through marital problems. He signed up for one quarter and paid approximately $75. He cancelled once, then resigned a couple months later. When he did re-sign, it was with his credit card. Yet Match charged my account. I called them, sent them the proof of cancellation (my brother saved the screen of him cancelling). They never responded. A couple months later, I was billed yet again. Once again, calling them did nothing. I am only now reviewing them because they have inexplicably charged my account this weekend, 6 months after my last unauthorized charge. To say this company is shady is an understatement. Their customer service is horrendous and they refuse to admit any wrongdoing. I will be suing them very soon. Details will be given later.

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    Reviewed Jan. 11, 2020

    Some to be fishing for something other than dating. I have been on here a month and not much luck yet most are too far away or much younger or much older than I requested. I wonder if they are using their real photos and if they are truthful.

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    Customer ServiceContract & TermsSales & MarketingPrice

    Reviewed Jan. 10, 2020

    100% waste of time. Expensive as well. You can pay them, you can write 50 people and those 50 people may not even have a subscription to even see their inbox, let alone write you back. Do you want to pay extra so anyone you write can respond? Go ahead. Those people who don't have subscriptions still won't see your message because they know they don't have a subscription so they don't check it regardless, just as I didn't when I didn't have a paid subscription. Want to pay even more to see if people read your messages? Go ahead. I did. Cost me nearly $80 for the month I was subscribed to waste my time and write nearly 40 unique messages to women in the area. I think of the 40, only two were even read. I believe this site is a major scam to get your money and that is it.

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    Customer ServiceMaintenance

    Reviewed Jan. 8, 2020

    After I paid and became a subscribed member, the search and filter feature stopped working so I could not see the profile in my region. I tried many ways to contact them (email and phone), but I'm afraid no one responded. Profiles are from years ago and not active anymore. Don't waste your money!

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    PriceOnline & AppBilling

    Reviewed Jan. 7, 2020

    Please do yourself a favor and save your time and money. Match.com is full of old profiles of former members who haven't been active on the site in years. You may see a lot of search results, but you will also probably see that most of them are ancient. Match.com keeps the profiles up on their website after members cancel their subscription so it looks like you have hundreds of potential matches! Not true! Also, if you are currently a paid member and cancel your membership, make sure Match.com stops debiting your checking account or charging your credit card. They will "accidentally forget" to remove the draft/charge from their system.

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    Customer ServiceSales & MarketingStaff

    Reviewed Dec. 31, 2019

    I signed up for 3 months. Within a few days I made contact with a "lady" who said she was from Vancouver Wa. Allowed the conversation to progress; eventually she informed me that she was actually not in The US at the moment but in THe UAE as a nurse. I looked up her name and found only one person with that name, located in Uganda. From the sentence structure I could eventually tell English was not her native language. Then after awhile came the request for money. A lost check at the store ! etc/etc. I immediately terminated the contact erased all correspondence and informed Match.com. They never responded.

    The next one involved a "lady" from Roseburg Oregon. This one was so skillfully done that I actually fell for it, thought I had met some one who actually cared. Again the next thing I know she is flying to The UAE on business. I still bought it. Nut then all of a sudden here comes a request to go to a convenience store and buy a google play ticket Ior such. I did not know what it was so I googled it. Then realized once again someone was trying to scam me. That one hurt. It was so well done. NEVER EVER EVER TRUST match.com.

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    Customer ServiceStaff

    Reviewed Dec. 28, 2019

    I sent a lot of emails during the 6-month period. I paid for the feature to see if they read my email. Most didn't read it. But then a woman is unable to read any emails unless she is a paid member. Match.com doesn't let you know who has a paid membership. I did correspond with several women who had a paid membership. Both were overwhelmed with the number of emails they are receiving. Although both were willing to write emails back and forth; none wanted to meet. In my opinion, Match.com was a very frustrating experience. You have no idea if the profile is out-dated, real or not, or if it's a paid subscription. And if you by chance are able to correspond with a woman she may not be willing to meet.

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    Sales & Marketing

    Reviewed Dec. 21, 2019

    On friday,12-20-2019 I purchased a premium membership from Match.com. Part of my purchased service was unlimited messages and free return messages from my interest. I felt free to contact anyone on the site. Within 4 hours I couldn't log back into the site. I received an email that because of violations my account was deleted. Three months of charges were still added to my credit card. I feel totally scammed. I read the sites reviews, which I should have done first, and it's an ongoing recurrence.... Signed,.. Single.

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    Customer ServiceStaff

    Reviewed Dec. 20, 2019

    After I had joined Match my membership was compromised. The day after Thanksgiving after not being off it for two days, I logged on and was met by a 160 views and 60 messages. I had never received attention like that before. The most I had ever received were 6 views and 3 messages. I opened a few and soon realized they had not been contacted by me but someone who told them I had met my match but I had a friend named Robert who was looking. He gave out a Gmail address and asked them to go off site to meet him. It was very upsetting. He even blocked the women I had been contacting.

    I called Match every other day to resolve this problem. Every other day I would go to log on only to get a message there was a problem with my account. I’d call their “specialist”, they would change my password, and tell me my profile was activated again. Only to have the same problem message again the next day. They could not stop this guy over a two week period. One woman that I had interest in and she in me, got so upset with the mixed messages (mine/scammer’s) she eventually told me to ** off. That really hurt.

    Match is infested with scammers, women as well as men. If you join it will break your heart. I cancelled my membership with a month still paid for, but I had no choice. All I ever heard from Match customer service was, “Oh so sorry to hear that.” Even now with my membership cancelled I get emails saying so and so messaged you. But it is the scammers emailing me. Out of courtesy I called Match to inform them of this. But all I got was, “Oh so sorry to hear that.” It was insincere as hell. I do not believe that site is on the up am up, or secure. Don’t waste your money.

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    Contract & Terms

    Reviewed Dec. 17, 2019

    Did you know Match does not delete your photo once you cancel your account? What this means is that your profile and photos remain on their site for YEARS! There have been several class action law-suits brought against Match for this but Match has been successful at winning because the consumer has agreed to this in the small print of their user agreement. So basically, as a subscriber you could be writing to someone who is not active and this person will never see your messages. For all we know, this person may be married with six kids for the last five years. The info about the lawsuits is all over the internet, just google it. Aside from this, there are bots or fake people all over the site. How can they think it's okay to waste our time? Fortunately there is big competition for match now and that makes me so happy. Try Bumble, I have been very happy with them and it's free.

    Further, the billing practices at Match are deceitful. Subscriptions are automatically renewed if you don't answer their ten minute process to cancel your account. They manage to put this info in small print, hoping you don't read it and they can auto renew your subscription. However, recently I changed the info so not to renew the account and they billed me anyway. I sat on the phone for 20 mins and some guy told me he would go to management and try to negotiate a refund. I did get the refund but that is because it was within three business days of the change and I think by law they have to allow you to cancel with a full refund. Never again!

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    Price

    Reviewed Dec. 17, 2019

    It’s not worth a six month commitment! So what if you don’t find a match in six months and you’ll get six months for free. It’s a dead end street with dead end matches. Match does not pay attention to my “checklist”. I’ve been paired with men of which had none of the qualities I was looking for. I spent my precious time checking off my interests and the interests of a future date/partner. Horrible! I’ve made out better on non paying sites like Bumble. Don’t waste your money or time. I feel taken advantage of at this point. Match is busy taking your money and not monitoring really matching you up properly.

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    Reviewed Dec. 16, 2019

    Within a week of subscribing, I was unsatisfied with the service. I contacted Match to request a refund for the 5 remaining months left on my subscription and was denied. They continued to send me profiles that I had already passed over with an, “X” as they were not a match for me. I also noticed multiple profiles that appeared to be fake. After another two weeks of not receiving any more matches in the discovery box, I made another attempt to request a refund and was again denied. Don’t waste your money, more importantly, don’t waste your time! Match.com is a joke! They’re only out to get your money and couldn’t care less about you finding your true love. Never again!

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    Customer ServiceStaff

    Reviewed Dec. 9, 2019

    I signed up for what I thought was a 6 month subscription but found out it was only for 3 months. I have never connected with anyone on this app for a date or even online messaging. They want you to pay for guaranteed responses, which I never did. I started getting notifications that ladies liked me. I logged in and the profile was already gone that they claim "liked me". You're better off saving your money and not buying this dating app. I have been trying to cancel my subscription and ask for a refund, every time I try to email it always says message not sent. Trying to get a live person is a joke.

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    Customer Service

    Reviewed Dec. 4, 2019

    Recently signed up for a Black Friday 50% off special. What I didn't know was that I got a limited, inferior version of their usual membership. I can't choose anything but location, I get maybe 4 or 5 men a day to choose from, I cant search user name among other lesser choices I don't have and when I called Match to ask for a change or refund I was put on hold for over a half hour twice and they never answered. They deceived me into thinking this was like a normal membership. No way to resolve this since there is no way to contact them. Just know this if you're going to sign up that they are not interested in doing the right thing.

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    Reviewed Dec. 2, 2019

    Match is a big useless site.When I created the profile with photos then all of a sudden I got 7 quick messages. After taking subscription came to know that all messages are from bots. Don't trust MATCH.

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    Price

    Reviewed Nov. 30, 2019

    First they sign you up for 6 months at a low price. Then you forget to cancel on time (which they’re counting on) and they charge you over a hundred dollars. There’s no refunds even if you cancel your subscription the next day. It felt like there were a lot of fake profiles created by match.com to keep you interested. It also seems like a lot of weirdos and scammers are on this site. Very sad I wasted my time and money on this.

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    Customer ServiceStaff

    Reviewed Nov. 27, 2019

    To start off with, Match uses ladies that are no longer on there to get men to join. Once you join you find that a lot of the women's profiles are either fake or hacked. The women will not reply back to you. I just got off of it. They got me for 145.00. I met one woman and she was a loon. She used 3 alias names and one name she had something going on in court. I talked with one woman and we were doing good, then one day she was gone. Nothing. And on your likes these younger and sometimes older women would like you. Then you would try to delete them cause they were hackers, and in the likes you can X them and they would be gone. But several of those profiles I had didn't have an X and you couldn't delete them. Those are the hackers that is watching what you do and who you are talking to.

    Some women wouldn't even acknowledge you by sending a reply back. I've been on Match 3 times and every time it was the same thing. So I'm NEVER getting on there anymore. Or any dating site for that matter. Seniors Meet, Our Time and the other senior sites are all the same. I was on Seniors Meet and those younger women was bothering me and I complained and some hacker went in and changed the wording on my profile. Called me a Nerd and the whole nine yards.

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    Customer ServiceStaff

    Reviewed Nov. 26, 2019

    I have been a subscribing member of Match.com off and on over the last ten years. In the very beginning l enjoyed using the site. I got many responses and was able to meet a number of nice ladies. The last few years this has changed. Now I get very few if any responses from ladies and have no prospects for dates or meetings. I have been trying to figure out why this change has happened. The current theory I have is that now I am older and perhaps older women are more cautious about dating. Not only that but they seem not even interested in meeting someone new. I think these older women are less open and more selective on responding to message communications. It is very disappointing to say the least.

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    Customer Service

    Reviewed Nov. 24, 2019

    Match has started to send me fake "Likes" and other notices which if I reply to ,does not even show up in my box. How can you feel safe if the dating company has fraudulent accounts and messages? Not only am I cancelling my account, I am filing a complaint.

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    Customer ServiceStaff

    Reviewed Nov. 24, 2019

    Well... interesting experience to say the least. When you sign up you are almost instantly bombarded with likes, comments, and messages. Then if that wasn't enough to keep you busy, you get what's call a free boost. For one hour you get bumped to the top of the search list. I was already overwhelmed with the response to my initial profile post, which was ridiculously brief, but the boost brought in another 11 views and several more messages. Ha, I thought, what a great online dating site this is.

    The boost ends after an hour, then I spend the next few days making inquiries and responding to some. It's worth mentioning that the most appealing ones did not respond back, at all. Then I find out that if there is a green dot beside their name they are online right now. A green ring means they have logged in in the last 24 hrs. A yellow dot, mean longer than 24 hrs and no dot means, they are either not a member, or they are a cancelled or expired member. So guess what, those most appealing ones? They have no dot. Not even a member. Apparently they can do this for a year after your membership expires.

    So back to the searches. The first boost is free, after that you are on your own unless you pay for a boost ($3.99 or a multi-pack which gives you a discount). I figured I didn't need another boost in the first few days. But then, I realized many of my so-called matches from my sign-up day are a long way from me, like in another province, or at least a good 2 - 5 hours drive away. So I narrowed my preferences since I don't want a long distance relationship. A few days go by and there is the odd sporadic view and a few likes but nothing like there was on day 1. So I purchased another boost for 3.99. What did I get? 4 views, no likes, no messages. Now, I'm not the prettiest flower in the box but I am definitely up there in the top 3 or 4. These are dismal results given that I live in a city well with a population of well over 1 million people.

    I bought the 3 month membership thinking this would be plenty long enough. It won't be at this rate. The best guys I see are not members and the ones who see me are either that passive they are waiting for me to send them a message, or they are ridiculously picky. Not that I'm not a bit picky, I am, but what I'm picky about is not appearance. I have a well developed profile now and it's just not enough on this website unless you are willing to go fishing for anything, including the bottom feeders. Will I renew my membership when the 3 months are up... not a chance. Glad I didn't pay for more.

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    Sales & Marketing

    Reviewed Nov. 24, 2019

    This is a scam site, they start sending you messages with people liking you and messaging you after the subscription is ended, to renew the subscription. Total scam!!! Don’t sign it please.. I have been on this site for 4-6 years and still single, they have created fake profiles and send messages from fake profile when the subscription is going to end or already ended, so that the user will tempt to renew it.

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    Customer Service

    Reviewed Nov. 21, 2019

    At first, I was impressed by the number of “matches.” When I rarely received responses to my messages, I checked how many of my responses had actually been read. Most of the time, they had only been delivered. What appears to be the case is that Match posts pictures and profiles of inactive or cancelled accounts. Indeed, the latter seemed to make up the majority of their daily “matches.” Save your time and your money. In my opinion, Match.com should be sued for unethical business practices.

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    Customer ServiceStaff

    Reviewed Nov. 20, 2019

    I thought my experience was good until I started signing up for free trials (after the end of a 6- month plan). I would cancel the free trials on time to avoid being charged, since I just can't afford paying for the service. Anyway, my last free trial had all these new promotions that will pop out, and the way Match did it, I was not even aware that I had being charged for a 6-month plan. I called their representative, and she said that a few people have been calling with the same concern. She was only able to cancel the remaining 5 months; Match has no refunds, which is very concerning.

    I felt duped, and even voiced my concern with another representative through chatting, which was a waste of time, since the answers were the usual big-corporation answers; avoiding responsibility at all cost. After this one month is over, I'm going to stay clear of Match, as I did eharmony. If Match would stop duping its customers, then I would recommend it to others. I had always given Match a 10, and highly recommended it to others, but not anymore. Fellow customers be aware.

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    Customer ServiceStaff

    Reviewed Nov. 19, 2019

    Three out of four e-mails I send to woman on Match are delivered but never read. The reason for this is because they are not paying members and can't read e-mails. Yet Match is always sending them to me as Matches (they are the very few that fit my criteria). Every day they send me 20 matches and yet almost none of them fit the criteria I asked for (and I don't seem to fit their criteria). As a premium member I get a boost every month, that puts me in near the top of others search for one hour. They never worked, they always immediately say "you have no views and give a time like 1:15 to 1:15." The boost is never for an hour, it's not even for a minute!! Times I wrote them about this. Their answer "We tried your boost and it works" even though I send them the e-mail that says your boost was from 1:15 to 1:15 you had no views but try again. Everything about that company seems phony.

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    Reviewed Nov. 11, 2019

    I was online searching and then all of the sudden was kicked out with this message; There is a problem with your account. Please contact customer care at 1-800-92-MATCH. The mail is both inbox and outbox, a convoluted mess.

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    Customer Service

    Reviewed Nov. 11, 2019

    Match.com Is a fraud! They steal your money and put fake profiles in your email to make you think women want you but it’s all a lead to nothing! They make icky people think fake beautiful women want them in order to keep them paying for their lying website.

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    Customer ServiceStaff

    Reviewed Nov. 6, 2019

    They can keep your content a year and they tell us that. They just play it up that they keep content in case you want to rejoin within that year you won’t have to redo your profile, that’s all bull. So attractive people who are no longer there still have a bio up. It’s used constantly like 3 times every day. They just happen to spend their entire day on the site going back every 3/4 hours. What’s a hoot. That’s one way to see it’s fake especially when the bio has been doing this every day for months and months, 6 months. If you call them out on this by writing the bio you get no response. It’s awful how they do this. I’m leaving the site but before I go I’m changing everything on my bio including no pictures so I won’t have this issue. I’ve heard about this before but never really experienced it until I got on the lesbian site which needs fake people because they usually have low numbers and not the most attractive clients. Sorry to say.

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    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 5, 2019

    I decided to joined Match for 6 months. As a writer I do research so I decided to look for a serious relationship and research Match for fun. I saw the reviews were not the best but I decided what the heck I will give it a try. What I found in my many, conversations I had with men via emails or by cell or texting that there is a lot going on and off the dating site. It turns out that a lot of the men in my case were NOT looking for a serious relationships on Match, they wanted “hook-ups” or looking for a “friend” or “naked pictures” from woman or were married. I also spoke to several men who told me they were sending a lot of messages to women, with no reply. Also there are a lot of scammers trying to romance scam you out of your money. So for those of you who were SCAMMED that is not Match.com fault, It is your fault for sending money to strangers online! This is what I found in my research:

    1) People who had less to say in their summary only a few words-sentences were not stable in their lives and had a reduce intellectual conversations.

    2) People who had a lengthy summary were more interesting, with better jobs, well traveled and more able to carry on a conversation.

    3) People with ONE picture and nothing in their summary were most likely NOT members who paid, they are just surfing profiles on match. As I always “liked” them, sent a message with never a reply back. I had a male friend join Match for free and he took an actor/model and placed that picture as his profile picture and said nothing in the summary. With in 24 hours he received many “likes” and messages but could NOT REPLY back as he was not a paid member on Match.

    4) Pay attention to the “Green Dots” beside their profile names; The green dot on their main photo if it is a full dot with no hole in it means they are online now. If it has a tiny hole they were active within the hour or within 24hrs, the bigger the hole in the dot the longer it has been since they have been active on the site. A no green dot might mean they are not a paid subscriber or they have not been online for several weeks or months.

    5) If You meet someone as I did, I made them hold a paper in front of their chest with my name on it and take a picture and send it to my email address or my cell phone. (I did the same to be fair.) The men who complied were the real person behind their “profile pictures”. The ones who did not, I suspected they were not the real person in their profiles. Possible scammers or they did not want to be bothered to do this for me which told me, they were not worth my time. Also try the “image search”. Google's reverse image search is a breeze on a desktop computer. Go to images.google.com, click the camera icon and either paste in the URL for an image you've seen online, upload an image from your hard drive.

    6) Restaurant first date: Be careful! Bring a lot of cash or your credit cards as this happened to me, we went to a restaurant and ordered drinks and food. After the meal was done and they brought the “check” he said, "I need to go to the men's room. Be right back," I waited half an hour before I realized he left me with the check! I also heard a while back about a woman on a dating site. She went out with a guy she meet online and he ordered several wines and ordered several different appetizers and tried different foods on the menu and said, "I need to use the men's room" and never returned and she had over a $1,000 Restaurant bill to pay. So be careful to avoid potential dinner scams.

    Do I think Match.com is the best dating site? NO. But neither are the others so I have been told by my female friends. As I think online dating is no different than Twitter, Facebook, or Instagram. A lot of profile pictures, and a lot of reading. Online dating SUCKS!! Look at online dating as nothing more than another outlet for “social media”. By the way, no I did not find my man for a long term relationship. Still searching...

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    Customer Service

    Reviewed Oct. 29, 2019

    This online dating site has really changed!! I met my fiancé on Match.com in 2005. I find this site to be a total waste of time and money in 2019. Most matches that are sent to me are at least two hours from where I live. I get messages that someone has "liked me." I reply to every "like" that I get and no one ever messages me back. I have been receiving messages from one person but he is an hour and a half away from where I live. Awfully far away to try and meet someone for a date. I honestly think this site sends out fake "likes" to try to keep people paying to be on here. I do not think that it is fair either that you cannot quit early if it is not working for you and get your money back.

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    Sales & Marketing

    Reviewed Oct. 27, 2019

    I renewed before my membership cancelled at a reduced rate but when I went on I had been cancelled. Now to get back on I have to re-subscribe at the much (double the reduced rate) higher rate. What is going on with this site?? This is a scam in my opinion!

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    Reviewed Oct. 25, 2019

    I am new to the area that I live and trying to find people around me. Even though I continually try to make my range settings smaller and smaller it doesn't change a thing. I still get people from hours away. Also, unless you pay for premium services they don't show everyone in your area. Very disappointed.

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    Staff

    Reviewed Oct. 23, 2019

    I am a Male and I understand that locations differ however my experience has been about 50/50 between 2 geographical locations so far on the Match dating site. I do not sleep around so I definitely don't look for 1 nighter types (I've heard the stories). I've spoken with a woman on Match who also has friends that try to date on Match as well and I just want to say to the guys; stop with the trashy "** pics" and have some Discipline and Class because it's not attractive and this isn't POF.

    Match is supposed to be a clean & classy site. And to the females who do the filter pics with the fake princess crowns, stars and rabbit noses and making the duck lip pose; Sooo unattractive immature and NOT CUTE AT ALL, believe me (Automatic X when I see those). Also, think about creating some distance with your phone while taking your pics because no one wants to just see a big face, chin or forehead (kind of creepy like Jack Nicholson from the Shining). It truly makes me wonder how people who walk around in everyday society really think on the inside and live their lives behind closed doors. Makes me shake my head.

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    Reviewed Oct. 20, 2019

    If you want to go to Walmart in the Twinkie section you will find better mates than at Match.com. Avoid this STD factory. You will not come away unscathed and unscarred. It attracts the lowest scum of society.

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    PriceOnline & App

    Reviewed Oct. 16, 2019

    As most all dating apps, they all suck, however this is an expensive suck. Even above what you pay monthly, to get all the benefits, you have to pay a la carte, so it gets really pricey. The app tends to freeze a good bit. It will go for weeks with no messages, then all of a sudden, they show up at once. Though I paid for 3 months, I cancelled my membership after one month. If you're going to sign up for a dating site, join the free ones. MATCH IS NOT WORTH THE MONEY!

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    Staff

    Reviewed Oct. 14, 2019

    Be very leery of Match.com. First of all they send matches randomly not based on your requirements at all and second of all I recently rejoined for 3 months due to a special (normally their prices are totally unreasonable) and for no reason and with no warning they cancelled me. I sent a note about issue signing in and find out I was cancelled with no reason. When I questioned that, they tell me (verbatim) "Due to our privacy practices, we cannot disclose specifics about any Match account, including your own." Are you kidding me? So I have no recourse, no way to say they screwed up, just I have been removed. So unprofessional. There are so many other personal sites that don't require a membership like Cupid. I am just so disappointed in their unprofessionalism.

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    Price

    Reviewed Oct. 13, 2019

    Match just started stopping me from logging in by diverting me to a page encouraging me to accept a dating coach...which I don't need...and another page I don't need. Stop this nonsense, Match! Not sure if there is an increased cost, but I can't get to my matches right now!

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    Reviewed Oct. 13, 2019

    Asked for 50 mile radius and my profile was shared to all of North America and to men far outside my preferences. Match failed to actively push my profile to quality men locally but aggressively shared my profile ongoing to men far outside my preferences. Match denied this but I contacted the men 1500+ miles away and was told my profile was pushed to their feed. I learned my 50 mile limit was missing off my account and which Match denied however, a good friend had an identical experience. I did not feel like a client but instead used as bait. Blocking does not mean the inappropriate or stalker type men are blocked from seeing my profile. It means I will no longer see they are visiting my profile or able to view their messages. Frightening!

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    Staff

    Reviewed Oct. 10, 2019

    I was matched with a fake profile by the name of Cody. He stated that he is from LA but is working in Africa for a business trip. We communicated for about four weeks before he asked me for $7000 to cover some work related tasks. He was not able to do a video chat with me, that’s why when I started to suspect that he was a scammer artist. Warning to other users and a Match.com website, if anyone ask you for money. Don’t do it!

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    Reviewed Oct. 10, 2019

    Although I did not wind up in a relationship as a result of using Match.com, nevertheless it was not due to any shortcomings associated with the site or its respectable cross-section of potential matches.

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    Reviewed Oct. 10, 2019

    Really found there was no control over who set up a profile. I had numerous people contact me that I suspected were cat fishers. Definitely was contacted and groomed by at least two who were shocked I wouldn’t give them money after 3 weeks of contact.

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    Reviewed Oct. 10, 2019

    The site contained few individuals in my age group or geographical district. You have to pay for 3 months membership before seeing any possible matching profiles. Despite repeated requests to discontinue my membership I continued to receive suggested possible matches.

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    Reviewed Oct. 9, 2019

    The site sends you FAKE interests and contacts information, i.e. it will tell you someone is interested or has sent you a message, but when you go to read it there is nothing, when you search the name of the alleged messenger, no one by that user name, and personal parameters (age, Gender, Color, location, etc.) come up. Most people are computer generated just to get you to buy their plan. It preys on the lonely and desperate who genuinely want to find a relationship. You're better off going to public gathering place to find a match.

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    Staff

    Reviewed Oct. 9, 2019

    People always buffer the look and style of themselves and they are not whom they seem to be so it become a misunderstanding and a bad situations for people to have to deal with and they don't care about other people.

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    Staff

    Reviewed Oct. 9, 2019

    I met My significant other on this site. I Also met many other very fine nice gentlemen on this site. I tried other sites, but the quality of the people on this site really stand out. I highly recommend this site. The free sites do not compare to match!

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    Staff

    Reviewed Oct. 8, 2019

    I had no problems with Match.com. That is where I found my husband that I am married to now. He was never dishonest with me and he was who he said he was. I never had problems with privacy issues or anything. It was a great website and I am glad I used it.

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    Reviewed Oct. 8, 2019

    Interesting site, new options and I like the matching process as it elements people that are not going to be suitable and takes a lot of guesswork out of dating. It even takes away location problems or the question of children or not. I really enjoy the site.

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    Reviewed Oct. 7, 2019

    Well majority of the girls on the side were scammers from Africa and other locations. All they wanted was money telling you a sad story. It just was a joke. It's not just this one. They were all similar ripoffs

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    Sales & MarketingPriceOnline & App

    Reviewed Oct. 6, 2019

    I’m 26 and my mom has been pushing me to date so I signed up for Match.com, this website is a joke! I have a age range of 26-30 set on my profile and I’m always getting messages from 50-60 year olds even though they say ‘your age range controls who sees you’. This is BS! I have had this for 1 month and only get matched with old men! Luckily I have the 3 month plan for a low payment of $136! There is hardly any one in the age range of 25-31(after resetting it) like advertised in commercials, news, magazines, and websites. I get more matches on Tinder! Match was labeled a scam according to the news and dating experts in 2019! It’s a HUGE scam. It’s also expensive af!

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    Reviewed Oct. 6, 2019

    The matches were very good. It is extremely hard to find good singles in South Florida. I never viewed any of my matches as a bad match or a waste of time. Each date was a good experience for me and taught me more about want I really needed in a partner each time. I would recommend Match.com to anyone. Bottom line, I am now married to my last match.com match!

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    Reviewed Oct. 5, 2019

    I did have quite a few coffee and or lunch dates. I tried Match.com as a trial 3 month subscription and met my match three days prior to the expiration of my account. I was not planning on renewing the subscription if I hadn't of met my significant other.

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    Reviewed Oct. 5, 2019

    Not highly satisfied with my experience, most of the guys I met not really interested in a friendship or a relationship. After meeting and one more date it came out to be they wanted sex, or their requirements were unbelievable, also a good number of them turned out to be in a relationship or married.

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    Online & App

    Reviewed Oct. 4, 2019

    UX is not pleasant. Lots of inconsistencies with the UX on the website. Design for both could be updated. Algorithm for selecting matches needs improving, too. More profile questions should be required to get a better understanding of potential matches.

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    Price

    Reviewed Oct. 4, 2019

    All dating sites are about the same. Some you can see profiles and pics but can’t talk. All in all, prices are high and found nothing more than big-time scammers. Seems men are just looking whatever they can get. Rude and thoughtless. Been hurt a number of times so be very careful now.

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    Reviewed Oct. 4, 2019

    Because Match is a "paid site", there seems to be more quality people on there who are more interested in a relationship than just hooking up and the odds of encountering a fake or bot profile are almost nil. Also, the options for filtering matches is fairly extensive, too.

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    Reviewed Oct. 3, 2019

    It's okay, but it would be better if photos had to be captioned with the year taken. Since my preference is Asian, it's pretty obvious the photos taken of a young lady in China bear little to no resemblance to the 50 year old now in the United States.

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    Reviewed Oct. 3, 2019

    Can’t limit to local only. Same faces come up over and over. Too many men don’t write a profile or they choose a canned answer provided by the site. Not pleased. Guess there just aren’t enough men in this area.

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    Customer Service

    Reviewed Oct. 3, 2019

    Site was easy to negotiate. Some of the questions were a little strange. I met two gentlemen; one was still hung up on his ex. The other was critical of my grandson who likes to play video games. Both experiences were???

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    Reviewed Oct. 2, 2019

    Match.com is awful. I was on this site for over 5 years and met 1 female. Their billing dept is bad. You have to make sure your membership doesn't renew if you don't want it to otherwise, if it does you're not getting any money back. You have to pay extra if you want top billing or features on match or to see if your messages were read by someone. At 1 time there were a lot of fake profile on match. It's a big game they let you be on match for free (Set up your picture and profile) but can't read or send messages unless you pay their charges per month.

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    Online & App

    Reviewed Oct. 2, 2019

    Too many deceivers, liars and fake profiles on this site. The when I wanted to cancel after my time was up they kept auto charging my card. They continued to bill my card and refused to stop and refund my money even though I wasn't using their app until I contacted the BBB and filed a complaint.

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    Customer Service

    Reviewed Oct. 1, 2019

    The guy I have met, we have never been on a date. We only chat via email or text. I don’t like date sites at all because they’re too mysterious and you never know who you’re talking to like in my case. This guy could be a fake for all I know. Date sites should be completely banned.

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    Reviewed Oct. 1, 2019

    I met my fiancé on Match.com. He was the first person I spoke to. I went on other dates and they were all pretty good but thanks to match.com I met the one! I would recommend match.com to everyone! I have a couple of friends who have met their soulmates on Match too! It really works!

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    Price

    Reviewed Sept. 30, 2019

    I got off the site because they charge you for everything. Many of the people on this site are looking for a hookup and I found it to be unsafe. When I first started and for about 6 months after, most of it was free but now it's expensive... for a blind dating site.

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    Reviewed Sept. 30, 2019

    I've tried other online dating sites, and I have found Match to be the easiest to use, as well as providing a constant stream of potential suitors that I may otherwise not have noticed. I am comfortable using this site because of the Privacy they have provided.

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    Reviewed Sept. 29, 2019

    I liked the filters on Match compared to POF and Eharmony. I also felt that Match let you put in better personal information to make better matches than other sites. My only complaint was that cancelling the membership was frustrating and should have been an easy process.

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    Staff

    Reviewed Sept. 29, 2019

    I had a great experience using Match.com. I wanted a dating site that gave me more info on someone than just a short description they wrote on themselves and a bunch of pictures. I liked that Match allowed people to use more details about their current situations and their past. I had enough dating in the past of randomly meeting people. I knew what I wanted and I was able to first only match with people who met my criteria for history, religion, job, kids, etc. This I feel made it a lot easier to just have to find a personality match. I ended up going on one date from Match.com and that date happened to turn into my husband. :) Who would have thought?

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    Reviewed Sept. 28, 2019

    I know, 'fool me once shame on you, fool me twice shame on me'. And that is my story here. For some odd reason, I fell for their marketing schtick again, and once again, wasted money. There are many better offerings out there including Zoosk.

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    Customer ServiceStaff

    Reviewed Sept. 28, 2019

    Everyone complains that you send messages to people and they NEVER reply. I also got many people who immediately wanted to get off the site and go to other email addresses. When they used a phone number - you looked up the number on "reverse lookup" and it was a fictitious number that was not attached to an actual phone. Too scary for me!

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    Reviewed Sept. 28, 2019

    It has been years since I used Match.Com but I did meet my wife on that site and we have been married for 12 years so I guess it did what it was supposed to do lol. I do not know how much the site has changed since 2005 but I imagine it's pretty close to the same idea.

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    Installation & SetupEase of Use

    Reviewed Sept. 27, 2019

    The ease of use in setting up a profile and searching for compatible companions were a huge plus. I also felt there were security measures in place to protect my identity. As a side note, I met my partner on Match and we are happily married- so thank you!

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    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 27, 2019

    All the people I met on Match.com did not use their real name. So I could verify who they claimed to be. The telephone numbers they used were temp phones, so you cannot verify who they are. One match was a man who was pretending to be a woman. His telephone number was the only one could verify and it turned to be man pretending to be a woman. It seems like everyone in Match.com was a scam.

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    Price

    Reviewed Sept. 27, 2019

    Not bad actually. Kind of pricey for the pay per month model, but it worked for me. The key with all these dating sites is to register as non-paying member first, but with a full profile with several photos. Test the waters for a couple of weeks and then pay for just a month (if required), NOT a year.

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    Reviewed Sept. 26, 2019

    I met several people on Match before I met my s.o. It was fun. I went on a lot of dates. There's a lot to weed through. You just have to have an open mind. I have been with my s.o. for almost 6 years now.

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    Reviewed Sept. 26, 2019

    It seems the majority of guys have not paid- therefore cannot communicate or see your wink. I found that the Matches they chose disregarded my important criteria. Even though I set them as Important. Political persuasion is important to most of us these days- I found that men rarely answered that question. I would not join again.

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    Customer ServiceInstallation & SetupSales & MarketingStaff

    Reviewed Sept. 25, 2019

    I asked to be taken off automatic pay and continued to be billed from Match.com. Finally, I was able to speak with someone from the customer service department at Match.com. The person from Match.com guaranteed me that I would get all of my money back, but first I needed to install Apple Pay on my phone. He also asked me to install ZoHo so he could help me quickly assist me (Zoho allowed him to access all the information on my phone... I was unaware of that during the call).

    He told me to send him 10.00 using Apple Pay and he would send it right back to me. Which he did. It was their way on ensuring that Apple Pay was working properly. After some time, we were disconnected, and the Match.com representative called me back from another number (I didn't realize it at the time) to complete the process of retrieving my money. He (The Match.com representative) had a very strong accent and he kept aking me to trust him..."this is how we will get all of your money back."

    A link was sent to my phone and he directed me to type, "yes" even though I really didn't understand what I was typing "yes" for. He told me to trust him and so I foolishly did. I was sent another link and told to type, "yes" again. I questioned the man I was speaking with but he reassured me that if I sent 500.00 through Apple Pay he would send it immediately back just as he had the 10.00.. and then he would be able to refund all of the charges I had from Match.com.

    I waited for a few minutes for my 500.00 to be returned. When I did not see it returned I started to become upset and the representative from Match.com assured me if I sent another 500.00, I would get everything back, plus the amount owed. At this point the representative became agitated when I refused to send the second 500.00. He became loud and I then realized I was scammed.... The very strange part is that I CONTACTED MATCH.COM and was SCAMMED. It wasn't as if a bogus company contacted me and then I was scammed.

    At first, I thought that perhaps I had reached a website that was a scam. I used Gethuman.com for Match.com. A few days later after speaking with Apple (again), they told me to call Match.com directly to clear up the problem. Of course I was reluctant to call the number I had originally called so the representative from Apple assisted me with finding the legitimate Match.com customer relations phone number. When I looked at the number I was directed to call, I realized it was the identical number I originally called for help.

    The number I called was indeed Match.com's number and this was the number that I was scammed from. It turned out the representative had me buy 500.00 worth of bitcoins! Also, he was able to gain access to all of the contents on my cell phone. BEWARE I CALLED THEM (that's why I was so vulnerable) AND A REPRESENTATIVE FROM MATCH.COM SCAMMED ME.

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    Reviewed Sept. 25, 2019

    Match seems like the most “legit” site with people who are serious about meeting another person. So in that sense it seems like a safer method to meet people. Yet I have found this site to be the least interesting and least fruitful in that search. I think of it as the site for mature, serious adults.

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    Reviewed Sept. 25, 2019

    Well, I did meet my wife on Match and it was so successful that we got engaged 2 years later and were married within that year. It was a blessing as while we were an older couple there was no phony attributes that were published by either of us and the characteristics of the match drew us to meet.

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    Staff

    Reviewed Sept. 25, 2019

    I met my wife online and have been happily married over 10 years. The only thing that the other half has the ability to hide is their age. My wife put her age in there as 3 years older than I was but she was actually 9 years older. She told me a few months later but I told her it didn't matter. I married a cougar ha ha!!

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    Customer ServiceContract & TermsStaff

    Reviewed Sept. 20, 2019

    I've been a Tinder member on and off for the past 4 years in good standing and never an issue. Always ethical! One day, all of a sudden my account was banned from Match, POF, okcupid and Tinder and all affiliated companies, Match OkCupid, and POF. When I contacted the service team for each company (which is nearly impossible to find the contact info) they responded with a link to their terms of service and policy which they said I violated. They said they can't tell me why and I'm permanently banned. When I asked for specifically which policy I had violated they couldn’t even give me any details. Then they no longer even responded to my reply to appeal. This is wrong on so many levels. I was a faithful paying customer and completely disgusted that they can do this to people who did nothing wrong whatsoever.

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    Staff

    Reviewed Sept. 20, 2019

    With joining Match.com I paid for one year to learn how disappointing. Soon after joining a nice looking man started talking and suddenly said he was to leave that day for China. Soon after another very nice looking man started talking and we exchanged numbers, big mistake. He too had a very strong accent, said what I wanted to hear then he suddenly had to go to China. I paid to have both of them investigated to find out they are in fact scammers. I informed match.com and they more or less said sorry about your luck and we will not refund you any of your money. So not only was I scammed by two men but match.com as well. On my last note the men on this site mostly were less than attractive, if you want to see a man with a cigarette, ball cap, and a dirty kitchen in the background then this is a site for you.

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    Staff

    Reviewed Sept. 19, 2019

    I signed up for this service in June as a show of solidarity with someone that needed to get out of their comfort zone. Since that time I have received countless emails from Match informing me someone liked my profile. I received the latest one today, yet every time I log on there are no likes. I noticed this tends to happen when I haven't logged on in a few days. Not that I expected much from a company whose business model depends on their customers failing to find someone, but this is very unprofessional and inconsiderate.

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    Customer ServiceStaff

    Reviewed Sept. 19, 2019

    Match.com is a total scam fraudulent site. I was swamped with people wanting to meet and once money paid and I could see the matches I discovered that the members were all but fake and whilst they said they were located in my area on profile they were in Asia etc. I contacted within hours to get a refund and have had nothing but a runaround, finally I got an answer back saying they could not refund as I had used the email in site. Well this was the only way they would accept my complaint. Stay away. They are dirty rotten company with no morals or ethics that obviously have slave labor in Asia deceiving customers! BIG FAT WARNING!!!!

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    Reviewed Sept. 17, 2019

    Wow! Most of the men I chatted with were married and looking for a side piece. Really sucked! Finally I met someone and dated for a month found out all he wanted was sex. So many games... Would not have expected this from Match.com.

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    Reviewed Sept. 7, 2019

    Lots of hype and very little substance, many of the profiles are fault and no longer active. Worse than that Match.com actively interferes in your choices by suggesting what age people should seek, and get you locked in certain age against your choice. I would highly recommend people search other online dating entities before joining in.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 5, 2019

    Match.com is probably one of the better dating sites but that doesn't mean it's great. I have found it to be a very frustrating experience. What's frustrating is that, like other sites, they present matches who are no longer paying members so there's an illusion that a member has many more matches than is actually the case. Members will go to send an email which will never be answered because the person is no longer a paying member and can't see your email.

    When you go to the "Mutual Match" there's tons of matches....but they don't follow our set preferences. For instance, my preferences state that I want to date only women of my race but a good 1/3 of the matches are women of a different race. Also, the vast majority of matches are no longer paying members so they will never see the emails that are sent. It seems that the current members have a "last activity date" on their profiles. If someone is still a paying member but hasn't been on the site in over 30 days, it's probably safe to assume they're not going to read an email directed to them. NONE of the dating sites present a really good experience. It boggles my mind that someone can't take all the good features of the various sites and put it into ONE really excellent dating site experience.

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    Customer ServiceStaff

    Reviewed Sept. 3, 2019

    Match was my last chance at online dating, and after flicking in and out on it, I finally decided to put it to rest.

    Pros:

    - Match genuinely tries to improve the online dating experience. Lauren, one of their dating coaches, was by and far the highlight of the site. She was sympathetic and insightful, and delightful to talk to on the phone. No other service I've been on has tried to personalize the horror that is online dating.

    - I've been on a TON of dates. I've talked to a lot of women. A lot.

    Cons:

    - That said, I've been on almost no second dates. Almost all first dates. It's been several years on various dating platforms, about a year and a half on Match.

    - "It's a numbers game." No, it's a learning process, and a very steep learning curve. These sites have a very different approach to dating, just by the nature of how they're set up. People can take great photos (or awful ones); they can spruce up their profiles to sound like someone else. You swipe until you find someone, and swipe again if they're not the one. Everything is all built up in the first meeting or two, which is really unnatural to how I've ever dated in my relationships.

    - It's incredibly tiring being on Match (and other platforms) and dating coaches are well aware of "dating fatigue." You just want to tune out much of the time. I'm only active for half the months I pay for. It's exhausting.

    Final verdict: Match is the best of the online dating apps, but like all of them, it only fits a certain type of person. It doesn't fit my dating style, which is a slower and more activity-based approach. That's where I feel comfortable. I've tried and it just doesn't work. It likely won't fit you, so consider other dating options: ask friends, do social activities, etc. Perhaps things will change, and more people like Lauren will change the dating environment here (here's to hoping!) but it's not ready for me yet. She earned every star I gave the site. Thanks!

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    Staff

    Reviewed Sept. 2, 2019

    I looked at reviews of Match.com before I signed up and didn't find anything specific that was against it. Now that I've tried the service for 3 months, I would urge anyone thinking about signing up to be aware of how they actually "match" you, and how little you are able to filter potential matches you receive. This has not been a good experience for me. I liked eHarmony better because it matched people through a personality test and also in the way you set up your filters. For eHarmony, you can say important something like income bracket, education, or politics (etc) was to you, so if I said I was Christian and that was Very Important I didn't get matched with atheists. Unfortunately, Match is MUCH more limiting in how you can filter, and they bombard you with people who really have nothing in common with you.

    According to their customer svc rep, "Match will use your stated preferences for: Ethnicity, Religion, Body Type, Has Kids, Wants Kids, Marital Status, Smoking" but NOT for Education, Politics, or other details. They said that over time, as you "Like" or "Skip" the people you send, the computer uses that info and will gradually customize your Matches. So if you repeatedly "Like" people who are Conservative or Liberal, you'll get fewer people who are politically unlike you.

    I am baffled by when this actually kicks in, though, because I've been clicking Skip for three months but in the last 2 weeks have been matched with completely wrong people. For example, I have two degrees and have indicated I only want to meet people with at least an Associates Degree. However, I continue to be matched with many people with just a high school education (including custodians and a prison cook). This is also true for other categories such as Politics and Ethnicity as well. These may be really nice people who would be great friends, but I don't want to date them.

    This is extremely frustrating, because almost everyone over 50 will pretty much be the same in "Has kids" and "Doesn't want more kids" so those two filters are useless. Also, even if you put limitations on your Preferences such as NO SMOKING and indicate it is Required, you will still get matched up with smokers, etc sometimes. Match.com is giving my self-esteem a beating and there are days when I leave the site filled with self-doubt. Since Match shows what filters everyone has set (!!!) when I look at the profiles of the Matches I get and immediately see that they have put filters on that should block me since I am the wrong religion, body type, etc. This is awkward. Do I drop them a note saying "Hey, I know you said you aren't interested in me, but...?"

    I feel trapped now. I cannot get a refund. So, in order to get Match.com to send me good Matches, I have to spend 15 minutes daily going through the matches they've sent me, opening each one to be absolutely sure the profile has the major characteristics I want, then clicking Like or Skip. Unfortunately, another issue is that you can Skip someone but their profile will come back repeatedly. I understand that I may change my mind over time about some people, so it's nice to be able to reconsider. It would be nice to be able to differentiate between Maybe Later and NO WAY so I could limit this, though.

    Match.com may be good for younger people or someone who really is able and willing to spend a lot of time on the system. The company strategy seems to be the same as a supermarket-- put milk and eggs waaay in the back of the store, and periodically reorganize the shelves so you have to spend more time there and look at more merchandise. If you know who you are well enough to know what characteristics you are basically looking for in a person, Match.com is NOT for you. Good luck on your journey!

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    Staff

    Reviewed Sept. 1, 2019

    Some of the women on this Match.com site have been on for 10 to 18 years. They are not looking to find a man, they just want to look at photos of men. I have met homeless women on this site, women with substance abuse problems, women looking for a $ bailout, woman who lie about their age, say they're 60 years old when they are really 88 years old. What a joke and ripoff Match.com is. If you want to waste your money then join Match.com.

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    Staff

    Reviewed Aug. 23, 2019

    Hello, I joined Match and had a decent experience. I did get a lot of dates but found that during conversations with people I either did not want to get to know or want to date, there are men that actually think they can be picky. Some men have very unreasonable expectations for themselves and think just because they have a ** they can call the shots. Sorry guys, but you don't always deserve the hottest women. What about meeting the kindest woman. Many hot young women just want men with money to use them for their personal gain. It's pathetic how many men are willing to be used. My experience.... people with unrealistic expectations.

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    Customer Service

    Reviewed Aug. 21, 2019

    I used Match.com eight years ago while living in Portland. I went on various dates and eventually matched with a guy that did not go well. On our first (and only) date, he threw me across the room by my leg. I canceled my account and decided to leave it behind me. I do not blame Match.com for this man's actions, but I received an email today saying that my account was hacked by another device. I was confused because I canceled the account eight years ago, but went through the process to cancel it again anyway. I decided to also inform them of the hack through their customer care link. When describing the hack I also said that I canceled the account after a man I matched with on their site physically abused me on our first date. As a reply, I received an auto-response that congratulated me on finding a relationship. This obviously makes me furious.

    At best, they did not read my complaint and just sent this without care or thought. At worst, they did not care about the fact their site initiated a horrific experience for a previous customer and just sent this without care or thought. Again, I do not blame them for the man's actions, but the underlying theme is a lack of care and thought from a dating website. Their response to it, or lack thereof, and the fact they did not cancel my account eight years ago like I already asked is why I wish I could give this site and its customer service zero stars. Sadly, I cannot.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Aug. 18, 2019

    So I joined Match.com out of curiosity because I had heard so much about how great it was. I paid the $120 six month price to get messaging enabled and I found several girls with an 88% or higher match. I get compliments from many people all the time telling me how handsome I am. I had over 8 pictures I uploaded which were all non selfies where I looked very presentable. Over the course of a week I had messaged all of the 9 girls I had found with a simple "HI." "Hello". Nothing rude or aggressive. Of course they were good looking because it does count. Who picks thistles instead of roses because looks don't count?

    After a week of no responses I got a few requests from the website offering "guaranteed" responses for an extra $10 a month. After I saw this I immediately canceled my subscription and deleted my account. I realized this website was in it more for the money than helping people connect. This website in my opinion is a scam. It does not cost $120 for 6 months to find people and message them over the internet. Internet service is paid by you and email is free. If I had to guess, this is just another "dating" site like Tinder that really helps the predators with extensive hacks and searching for young girls for people like Jeffrey Epstein. Websites like these are most likely used as sifts for the rich with access. You could say I am full of BS, or you could agree with me because I am actually talking about the real world.

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    Reviewed Aug. 14, 2019

    Used a clothing model Pic and after taking back and forth I got suspicious and did a Pic search on Google. After finding out it was fake and reporting they wouldn't remove. I contacted repeatedly to report to get them to remove to no avail.

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    Customer ServiceStaff

    Reviewed Aug. 9, 2019

    This is the worst experience I have ever had a with a dating site. I 100 percent regret paying a dime for this. Horrible quality of men on here and their "matches" match you with people that do not match, not to mention creepy old men in the fifties and sixties try to email me. Uhm, I'm 30. Disgusting. WASTE OF $$$$$. WASTE OF TIME. DON'T SPEND A DIME!!!!

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    Sales & MarketingStaff

    Reviewed Aug. 9, 2019

    So far when I get any attention from good looking ladies they turn out to be scammers. The first scamming experience took me for a ride for about 2 weeks before I caught on. The more we communicated the more things didn't add up. I asked for pictures and eventually had quite a few. I ran the images through Google's image search and one of her pictures turned up on another site that was not her. I sent the site link to her and never heard back again. Now, after only a few messages I can pretty much tell they are a scammer. Usually their pictures are pretty and a lot younger than you but it is their message you have to pay attention to. I'm out of here. If you are feeling bad about yourself in any way, Match will make you feel worse. After all, scammers look for people who look vulnerable and it's disheartening to think your image attracts these kind of people.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2019

    I purchased my subscription. 12 hours later I cannot access the site. I call customer support and they say I have to send them 100 dollars so their fraud team can get to work on fixing the issue. Long story short. DO NOT DO IT!!!

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    Customer ServiceStaff

    Reviewed July 31, 2019

    7-31-2019 Thinking about joining Match? Let me share with you my latest Daily matches from Match. I live in Georgia near Atlanta. Yesterday, when Match sent me my daily matches, one person was from VA. 275 miles from where I live. (I checked it on MapQuest). Today had a big whopping 6 matches! All 6 lived in other states and NONE were from Georgia! I've had to email Match and explain that I don't think it reasonable to be getting all out of state matches. The person I spoke with confirmed that my preferences were "matches living within 25 miles", and promised to correct this problem. Well that was about 6 months ago and still hasn't been solved. Once they have your money, They don't care about your problems! I've been a member for two years and haven't been satisfied at all. Save your money. Don't waste it on Match.

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    Customer Service

    Reviewed July 30, 2019

    I joined with an open mind and right off the bat started talking to some men. However they were not real. They used fake profile pics, stated they were in CA and they were in Nigeria. I was able to piece this together by doing a reverse image search and found the real person in the picture. Too many red flags and Match.com does literally nothing to safeguard you from these scammers. I reported the scammer to Match.com and received no response from Match.com, nor was the profile removed. Since I paid for the service I went on and found 5 additional profiles that were fake. Before I canceled I was again contacted by another scammer. If I can spend 15 minutes researching this why can't Match.com for the safety of their members. I was sad and disappointed, perhaps I was a target because I am a widow. But it isn't worth it, other sites do a better job vetting and verifying it members.

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    Customer ServiceSales & MarketingStaff

    Reviewed July 30, 2019

    So here is my experience. Most the accounts are old inactive ones that Match doesn't age out of their pool to make it look better. Lots of obvious scams that somehow make it through the profile screening but if you want to post anything like "I am taking a break and won't be responding" to your profile they block then change with a message you cannot reply to stating your update was rejected because it references violence or illegal activity. ZERO customer support and ever escalating costs. Also, they had a Match event in my city of 1.25 million, I went and was the only one there. Literally just me. Given my experience I can see why. All the claimed members in town when I search are likely people that joined earlier, realized it is a scam and quit but Match keeps using their profile to trick others into the same.

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    Reviewed July 28, 2019

    I was on Match in 2018 with limited results. I joined again in June 2019. To be fair, I've had zero problems with the software or hackers from Mongolia. I've figured out how to determine if users are paid members by the green or yellow dots. Sadly around 80% of the listings seem to be expired. The other 20% are populated by either fake profiles or really are tall, snooty rich white women who seem to spend a lot of time on expensive vacations in Europe or Fiji. Roseville CA is a pretty conservative area so I didn't have high expectations but in 3 weeks I haven't met anyone face-to-face. You can get likes, correspond once or twice then it all stops. I say don't waste your money here; there must be a better way!

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    Customer ServiceStaff

    Reviewed July 27, 2019

    I have had a really bad experience with Match.com customer service. A few times they've deleted my profile for no reason, after numerous emails exchange it was restored. But it had been deleted a few more times. Furthermore, a few times it was deleted and no explanations provided. The last time when I've created a match profile I've tried to upload a few photos, fully dressed, very decent. However the moderation team kept rejecting it. When I sent a complaint to the customer service they said that I must give them a call to resolve the problem, which I couldn't do. Because my working hours are the same as theirs. When I insisted on to continue the written communication they've simply cut off my access to my profile. Full stop.

    It looks like they've deleted my profile for good, without giving me the opportunity to restore the password or create a new one. P.S. Also, while I were able to use Match, for some reasons Match system automatically adds men to your favorites who don't match your specified criteria even remotely. The same applies to daily shuffle.

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    Staff

    Reviewed July 27, 2019

    Well, Match was a good website overall for me. Due to long work hours and kids, the only opportunity I had was to come online to look for a man. I matched a good looking guy, and we connected almost immediately. The sad part is I was defrauded by this guy and he wasn't who he said he was at all, I have been so embarrassed to talk about this to anyone. I didn't get any help till I did... Anyway I was able to recover my funds using Global Elite Recovery and their skilled investigators, you can google them if you have been a victim of love fraud.

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    Customer ServicePrice

    Reviewed July 26, 2019

    I have to say I am very sad that this is one of the most popular online dating sites, they are liars and should be shut down for deceptive practices. So I stop using Match for a while because I got hardly any dates off of it, just messages from people having "conversations", and I have suspected that some of the girl's profiles were fakes. But then after that it was just bad luck too, there are people who meet a girlfriend off Match.

    Here's is what got me, they brought me back into the website with emails several times stating I had likes and messages. The most recent time I signed up for 6 months, then I found out what they did to my profile. My name was still "Wes", but now my profile said I was 63 and it had a fake picture. All my pictures and information was GONE, deleted! But the profile had my email and I was getting likes from older women, I am only 37 lol. This pissed me off because I thought I had likes and messages from women my age, and that if I signed up I would hopefully at least get a date or two.

    So now it's been months and my membership is almost up, only got a date out of the whole thing. But you need to meet a few people to actually meet someone, this game they play of fake profiles and messing with the website wastes everyone's time. They want you to take too long to find someone, so that you keep paying them $$. Pretty shady business model, I'd say take your online dating business anywhere else. Might cost you more money initially, but you also might actually meet someone lol.

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    Reviewed July 26, 2019

    Hello, I joined site first week of July. I relocated to Denver from PHX. I joined for 6 months. 2 weeks out of month I could not get into site. Says I am blocked to contact support. I did . They fixed. 2 days ago it said this. I emailed them. They wrote back cannot fix. Forwarding to someone else. Fix it soon. Well it is not fixed. I offered to pay for month of July. I want a refund for other 5 months. This was a great site 10 years ago. They got too big and too greedy. Zoosk is a much better site. I want my refund. I also receive daily matches from PHX. I have also called and emailed about this.

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    Customer Service

    Reviewed July 22, 2019

    OK, first let me say that I did meet a couple of very attractive women through Match, but the responses are few and far between. My real complaint is that they actually lie. When I decided I had a enough I removed all of my photos and changed my profile name to "Elvis" with a description of "... has left the building". The only category I filled out was "Never again will I" with a response of "Waste time and money on Match". This was my entire Match profile after the update. My premium membership included a one time personal review of my profile. I had never used this so I decided to redeem it, mostly as a joke. I received an email from "Emily" stating "I took an in-depth look at your profile". Here are some of the comments from the review based on the profile described above:

    "You are clearly off to a great start!"

    "You are so close to having an awesome profile! The only thing missing is 1-2 additional Topics".

    The most likely explanation is that the review is poorly designed automated software. The only other explanation I can figure is that "Emily" (who I don't believe exists) was really supposed to review my profile and just did not do her job. I don't really care about the review, I had already canceled my subscription so it wouldn't renew when it expired. I do care about being lied to, I don't like it very much!

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    Customer Service

    Reviewed July 21, 2019

    Poor choice of matches likely because more people are using other platforms. Customer Service is bullying. Policies are deceptive... you cannot subscribe without it being a RECURRING subscription. To cancel the recurring part the number of screens and deceptive warnings are incredulous. They basically trick you into a nonstop subscription. Even if you delete your profile you still have “undone” your subscription.

    In addition I found men on match to be more offensive than other platforms... possibly as it has an older crowd. Blocking does not stop them from seeing your profile so just know that they can still view you and let whatever inappropriate feelings they have... fester. Match is ineffective, unresponsive and if you ask for help their CS will respond with threats to cancel the subscription you paid for.

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    Reviewed July 17, 2019

    Match has progressively gone downhill in the last 10 years. I recently joined several times and didn’t even go on one date. Other dating sites at least I can get a date with a freak. Match has a bunch of average men who believe they deserve to date Supermodels. Also the site sends fake emails and has fake profiles trying to entice you. I highly recommend using a different site. The Arrow one is okay.

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    Verified purchase
    Customer ServicePrice

    Reviewed July 14, 2019

    Match.com and its affiliates are in business to make money, period. Using your loneliness, desire to find a mate, and hopes, they suck you in. I've used Match for about 15 years on & off and they have gone downhill. I did not have high expectations. Initially had IT issues with the site which was quickly fixed. Cost is too high and you have to sign up for 3 months minimum. No problems cancelling, but I cancelled early and know my billing cycle. I set my search parameters which certainly narrowed the field down - 51 matches in a 40 miles radius using the Search feature. Reverse Match produces 1769 matches, Mutual Match shows 1309. These searches include anyone and everyone, both active and long gone as I recognize a few from years ago. Even found two exact profile pics of the same gal, different names & different ages. Hmmm.

    Don't tell me Match doesn't save profiles that have expired to make you believe there are way more available singles than actually active & paying members. Note the feature "who's viewed me" and funny how a few of them can't be found in a search. Got 1 email from a gal 155 miles away, cool, but to ensure I can exchange emails, that'll cost me another $9.99. Funny how that popped up after I cancelled. I don't do phone apps, so I may have lost out there.

    When I cancelled early, the Reverse & Mutual Match went away and I got the "You have 0 Matches." Day before I had 1700 plus. Emailed Match and the response was to expand my search area by 10 miles or so. I did, and still zip for matches. Guess they were sending me a message by locking me out. About 1 week later, now I am back to having matches in the Mutual/Reverse Match search. Never got any replies, but I am not surprised nor disappointed. Match holds all the cards and has the ability to manipulate behind the scenes - remember it's computer land and an illusion, all the while making Match profitable. It's all about business profits folks, and what better way than to play on your heartstrings.

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    Customer Service

    Reviewed July 11, 2019

    Match.com are complete rip offs, there is no customer service, there are no matches that you can communicate with. Even with a paid subscription nobody can reply to you. PLEASE DO NOT PAY ANY MONEY TO THESE THIEVES. Consumer Affairs need to go after them for flacky business practices.

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    Customer ServiceInstallation & SetupOnline & App

    Reviewed July 11, 2019

    I used Match.com as an app quite a long time ago when I was desperate to find someone who clicked with me and was running from the fact I needed to work on myself and know myself better in order to recognize what was right in front of me. Now I know my true soulmate and I don't need any of these dating sites. I had more than one app I was using, and all the others were easy to end completely and get rid of. Match.com absolutely sucked to use.... You have to upgrade to be able to 'get to know' anybody and no one on there is who they say they are. I never used the subscription service so never got charged for anything that I know of, and I used an email account that was not connected and now never will be connected to anything else. I went to delete the account on my own which is impossible... Even their customer service website tells you this.

    They keep all of the information you ever put in there, and make it impossible to abolish the account. I called the Match Customer Support toll free number and was connected to someone who requested my password which I had forgotten anyway after resetting it to shut it down a few days prior. He then instructed me to install on my phone an app called "GoToAssist Customer" which by looking at it I knew would share my screen and also give the person on the other end access to my phone. When I refused to, he got upset and said "We know what we are doing" after I told him I already knew it would not help him or me to install. I never had the app on the phone with which I called him... It made no sense to be looking at my screen with no apps on it anyway unless he was trying to get something else.

    Then he was telling me that someone hacked my account, that three hackers had control of my account, which I did not believe because I had just been in my account less than two weeks prior trying to delete it, and I had made sure that when I deleted the app from my other phone months ago that I took down all of my information and pictures I had put up and hidden my profile from the public. When I accessed my account a few weeks ago, I tried like hell to figure out on my own how to delete it. It should never be so difficult!!! All that I could do as a customer was suspend any subscription, but I never started a subscription, so I decided to call about it later.

    This techie was trying to tell me that there were hackers had invaded my account and were using it for "fraudulent" and "illegal acts" to get other information from me and that he could still see all of my pictures and information through my account. He told me I needed to install yet another app to get rid of the hack and then he could help me delete the account. Then he asked me if there was a Walgreens or Walmart store nearby me.

    When I stopped the screen share on the first app he requested me to download, he started to freak out on me that I was doing that. I called him out and told him I didn't believe him and said "It sounds like **." He hung up immediately when the screen sharing stopped. Please don't ever start a Match.com account, for your safety online dealing with nasty fake people, and for your identity's sake also. Never have a morning like the one I just had. Even if there's no one out there that quite fits you, just don't go to Match. You don't need the hassle!!

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    Customer ServiceContract & Terms

    Reviewed July 11, 2019

    I have been a customer since 2004 and they blocked my account without any explanation except terms and services which means nothing and is not an adequate explanation. Additionally they also lied to me by saying (corporate office) I could create a new account under a new email and when I did they immediately blocked and deactivated me again without any explanation. As a result I have barred from their service without any due process.

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    Reviewed July 9, 2019

    Paid £89.00. They didn't take the money till after 8 weeks approx, leading me to believe I wasn't being charged. I deleted my account after ONLY 5 days. Abusive men online made me feel this was not for me. So 5 days of a horrid nature sifting through a sea of unhappy men. All okay until suddenly they take the full money. I tried to get a refund, which they make very difficult to do. I ask for a refund, due to being unhappy on there. They say 'I know you won't be happy with this' but you're not entitled to a refund!! My advise, go somewhere else as all they want to do is rip you off. They are not interested in making you happy with a date. They just want your money to line their filthy lying back pockets.

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    Customer ServiceStaff

    Reviewed July 8, 2019

    As a widower of a year I am new to the online dating world. Only to find out that almost all of the profiles are either scammers/cons or most do not pay for the service so they can not talk with you. So with this I received very limited possibilities and if they did respond you never heard from them again OR THEY were really FAR away...so are they real or fake? While I did cancel my subscription I will not renew nor will I renew with any online dating service site! Match does a terrible job confirming that a person is who they say they are. Women and men are being taken for money daily. These cons are taking advantage of vulnerable people and Match is letting it happen.

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    Customer ServiceStaff

    Reviewed July 4, 2019

    Match.com is useless if you are looking for a companion. You would have better luck on a barstool at the worst joint in town. Maybe it is not all their fault, perhaps I just expected too much. I thought surely there would be SOMEONE in my age bracket that was decent, and looking for a decent woman. The only replies I got were from people in far off cities, most of whom claimed to have "advanced degree" or "college graduate", and yet they could not put together a simple sentence. It was apparent they were unable to master the English language....and one wanted to get my email and phone in the first 5 minutes! Nope....not happening.

    Match is the second site I have tried. There is no difference in them. They both are useless to a regular woman. Now, I suppose, if I looked like a Barbie doll I might have had more and better responses. Either way, it is a waste of money! BY THE WAY, GIVING THEM A ONE STAR RATING REALLY AGGRAVATED ME, THEY DO NOT DESERVE EVEN 1/2 STAR!!

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    Staff

    Reviewed June 22, 2019

    This website should be taken to task as the way they go about their business is absolutely shocking and disgusting. "As soon as you join Match, we get to work. The first thing we’ll show you is a list of singles we think you’ll like. If you don’t untick these singles’ profiles we’ll add them to your favourites. You will also add singles to your Favourites by swiping right or clicking the star icon when you’re using Shuffle." I WAS NOT informed of this when I joined.

    I HAVE NOT added anyone to my favourites and my list keeps getting added to. It is just plain wrong that someone thinks I like them when in fact I do not. What do I tell these people when they have finally plugged up the courage to contact me and then find out I really don't like them at all??? There is now no way for me to delete this never ending list of people who keep just getting added. You simply cannot play with people's feelings like this, especially when most members have already had very bad relationship experiences in the past. It just isn't right at all.

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    Customer ServiceStaff

    Reviewed June 22, 2019

    I haven't used or been on Match.com in a very long time. A few days ago I decided to give it another go just to find out Match.com blocked my email address. There was no explanation but only to email their support team. I did that and they said it would be 48 hrs before I got any answer. That time passed and nothing. I called and customer service was powerless. They said that it was a higher department...which they were unable to connect me to. She said she would make a note of my issue and send it to that department. Here I am 5 days later and I finally got a response with a guy basically saying they made several attempts at my questions and that that email would be their last email to me. WTF?! What a joke Match.com is! If they don't even have good customer service, I wouldn't even bother giving them your money!

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    Customer ServicePriceOnline & App

    Reviewed June 20, 2019

    I signed up for Match due to the assurance of the Match Guarantee that if I was unsatisfied I would get my money back. Over my usage, I found that in order to contact anyone or see their messages, you would need to upgrade - due to the limited usage, I tried cancelling through the Match Guarantee multiple times but was unable due to technical difficulties. Then I noticed they signed me up without my knowledge for the auto-renew. When I called to explain how I tried cancelling numerous times but was unable due to technical difficulties, I was essentially told "too bad". Overall, you cannot use the app without constantly upgrading and they use underhanded tactics to charge you wherever they can and have extremely poor customer service.

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    Verified purchase
    Customer ServicePrice

    Reviewed June 17, 2019

    So I just paid for a 6 month subscription recently, only to find out that Match.com is pretty terrible. This will be the last time I subscribe and have done canceled my renewal. Here's why.

    1)Match tries to milk every penny out of a subscriber after they've already spent a lot of money for a subscription.

    2)You have no way of knowing which profiles are paid members and which ones are free members. I am a busy man and I don't want to waste my time liking and writing to women that can't even respond! And no, I am not going to waste another $60 so the free members can respond to me. Match has been totally useless thus far and I've had the worst results using this site that I'll be damned if I waste another penny. Worst results meaning zero in the first month.

    3)Match.com used to have a 6 month guarantee where you would get another 6 months if you met certain criteria, but they got rid of that. Now, Match just seems to care less about its customers and more about being another cash grab dating site.

    4)Buying a subscription to Match.com used to actually give you full access to the site, all its features, and you were able to communicate with all of its members. Not anymore! Buying a subscription to Match feels more like accessing a possibly decent dating site which is being hidden behind a ton of paywalls.

    5) Still a ton of fake profiles, usually the decent to hot looking women with only 1 picture and bare minimum, if any, profile.

    The main reason for me giving Match.com such a bad review is the fact that I paid over $100 for a 6 month subscription, only to find out that I can't communicate with everyone and that there are so many features that cost more money to be able to use. At the very least, give paid subscribers a bunch of uses to all of the features you are trying to milk your paid subscribers for! Greed is the root of all evil, and Match.com has become one of, if not the greediest of all dating sites.

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    Verified purchase
    Customer Service

    Reviewed June 14, 2019

    I registered based on a subscription offer of up to 74% off and at the time received an offer of 6 mos. at $14.99pm or 3 mos. at $17.99pm. Due to a technical issue on Match's website, the subscription didn't go through. I kept a pdf copy of the offer and immediately contacted customer service. By the time they got back to me they claimed the offer was no longer available and the best they could offer was 6 mos. @ $89.96pm and 3 mos at $53.98 (supposedly 25% off). Clearly, I would not have registered at these prices, but it made no difference to Match. It took several requests to get them to delete the account. They keep information on deleted accounts according to their privacy policy even if the information was collected on false pretenses.

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    Match.com Company Information

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    Match.com
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    www.match.com