Match.com Reviews

Like many others on here, I signed up for a three day trial, after having to enter in my credit card info. I cancelled the same day I signed up for the service and verified on the account page that I was inactive. Unfortunately, I didn't save the email they sent me as I didn't think there would be a problem. Well, I left for vacation and five days later saw a charge from Match.com on my credit card for one months service. I sent them an email and they responded with a message saying that they don't give refunds.

Well, 6 months ago I signed up for the 6 months guarantee on Match.com. I uploaded all of my photos, contacted at least 5 members every month and my profile was always visible. During the first 4 months of my membership I was switching photos and updating my profile and every month I received all of my check marks that I had complied with the program. I noticed at the beginning of month 6 that I had a check for failure to upload a primary photo. I called customer service and spoke with Cathy. She told me that there was no problem and it would not impact my subscription.

I was a member of match.com for 6 months and cancelled my membership 3 months ago. I still receive matches via e-mail from them and winks even after I cancelled my membership. Just last week I found a link on their site that tells them to stop all e-mail messages, which they have not. I am still getting matches and winks which I do not want to receive.

Make Love Happen Guarantee by Match.com is fraudulent program.

I use my check to pay for the subscription and the first payment I did authorize. However 3 months later, $50.97 was withdrawn from my account WITHOUT MY PERMISSION OR MY AUTHORIZATION. I told them I needed a refund. She then put me on hold and said she needed to talk to her manager. My account was credited back shortly there after. I also told her to cancel the account.

I subscribed to Match.com in March 2006 and did not use the site from September 2006 so it was inactive, then March 2007 an amount of £67.17 plus £1.00 was taken from my debit card illegally. The bank said they could not refund it and I would have to deal with Match.com. which I think the bank should get a refund back from them as I had not agreed to it. I emailed them and only got one reply asking for user names and emails address that the account belonged to. I have had no other correspondence and would like to know if any body has been able to get there money back from Match, or if there is a legal body that would help people get there money back. Please contact me with any information that would help.

I have not been a member of Match.com for MONTHS. When all of a sudden a charge shows up on my credit card for a THREE MONTH MEMBERSHIP that I had initially paid for in September of 2006. This membership expired in December of 2006, now all of a sudden in March of 2007 I am being charged $50 for a three month membership that I do not want. I am livid. I of course tried to contact them and of course they are closed. I have not been on the site in months, and I cancelled my membership...I am having my bank reverse the charges.

I applied to Match over a year ago. They told me via email letter that my subscription had been cancelled after several months. Now, I am overdrawn on my credit card account due to Match.com deciding for me to reinstate me with out my permission.

They continue to auto renew my subscription and when I complain, they send me a form letter stating they don't give refunds.

I went for the free trial, and signed up. Then I moved from CA to PA and forgot about them until I noticed a renewal charge on my bank account.

I went for the free trial, paid a fee to keep the account. The account was locked out and never was I allowed to access the account, called customer service and they said account is locked, nothing could be done. I nevcer got a refund and couldn't use the account. The other day I got an email stating that I would be charged to renew. This is NOT right.

I accepted the free trial and then enrolled in a one time 6-month subscription. Six months later a $77 renewal charged appeared on my credit card from match.com, without any advance notice nor invitation to renew. I do not recall that I ever agreed to THAT.

They will no allow you to unsubscribe and continue to charge annual payments. They do not respond to complaints. I was charged over $65.00 again this year and cannot stop them from continuing this practice.

Signed up for 3-day trial period and was charged anyway after cancelling before the 3-day period was up. You have to write them in order to get credit.

I signed up for one month with Match.com at 29.99. I received the following email from them on 7/26/06: "Rest assured that your account will NOT be automatically renewed. Once your subscription expires on 7/26/2006, you will no longer receive the benefits of a Match.com subscriber. Under no circumstances should your account be charged after your subscription expires".

I signed up for a free profile with match.com. Shortly after posting a FREE profile I received an email from an Alleged member interested in learning more about me. In order to respond I had to purchase a membership, I chose the least amount of $30.00 to join. The individual turned out to be a spammer from Nigeria and not an actual member. I emailed match.com asking them if this was indicative of their business practices, NO response. 2 day's later and my email is flooded with spam for ** sites and pharmaceuticals. Ironically, I never received spam prior to joining this site.

I was accused of being married on match.com by their customer service agents, and they canceled my account. I've never been married. There is no customer service number to call. I'll never use this service again. I paid for a 3 month membership, lasted 2 months before they canceled me automatically with no recourse. The service is a joke

I called to cancel my subscription to Match.com after realizing they charged my credit card AGAIN.. I don't know who authorized this credit card purchase. They told me at that time that I would be off they're mailing list in August 2006. I noticed they keep sending me stuff from MATCH.com... I sent them an e-mail asking them why they keep sending me e-mails about possible matches for me. They told me they had no record of me cancelling my subscription and gave me a way to do it on line. I tried to do it that way several times, with no success; this is why I personally called. I think this is a way just for them to bypass the deadline date to charge more money to my credit card.

I tried match.com, got nothing so I cancelled my membership. They were taking funds out after I chose not to have it renewed automatically. I cancelled my membership 07/23/06 and on 08/08/06 they took out $119.88 - way more than even the membership I signed up for. I wrote 3 weeks ago - no response. I wrote again - no response.

I have never been on the MATCH.COM website but they charged my account $29.99 without my knowledge. I don't know where they got my debit card number, but they caused my account to be overdrafted.

When I signed up, I chose to have my membership NOT be renewed automatically. MAtch.com DID, however, renew it automatically and refused to give me a full refund when I contacted them the day after my membership was supposed to have expired.

Two men from Match.com ask me for money. Both asked for $3500 and both had a sad story.

I had NEVER even heard of this website. I have been happily married for 24+ years.... but someone out there went to Match.com and created an account using MY e-mail address! Unbelievable! So I received an e-mail confirmation of an account having been created, and I went to the website... clicked I Forgot My Password, got the password e-mailed to me.. and then revisited the website and changed the password so the fraud couldn't use the account they created anymore. I then sent an e-mail to Match.com Customer Service telling them some fraud was using MY e-mail address and I wanted the account closed and permanently deleted. I wanted all info at Match.com associated with my e-mail address to be deleted immediately.

They advertised a three-day free trial but made you actually sign up for one month At $34 something. After this, I assumed they would contact me to see if I wanted to continue for 12 months at a much much lower rate for the full year. They did not and I realized that they were continuing to provide service. I went online and found that I would have to ACTUALLY CANCEL if I wanted to discontinue. They were automatically charging me the highest rate of $34.95. So I cancelled.

At noon on Tuesday, April 18, I decided to give MatchFreeTrial.Com's 'Three Day Free Trial' a try. Toward the end of the log-on process I found I was disliking the site so I decided to cancel immediately. In spite of this, they sent me a 'Registration Confirmation'. I wrote back that I had cancelled without ever logging on, and was more interested in getting a 'Cancellation Confirmation'.

Match.com continued to sporadically charge my credit card long after I cancelled my account. First let me say, when it comes to reading the fine print I'm about the most anal person in the world. I always compulsively read every single detail, as I did when I signed up for a three month subscription to Match.com. A few days before the end of my three months I followed step-by-step their cancellation process and confirmed it more than once.

MATCH.COM took another months subscription when I cancelled. I read some of the articles on your site, seems as MATCH.COM have hit the UK with the same effect. My credit card was charged for another months service when I cancelled my subscription. I contacted the help desk and was told this was deducted for my convenience, not theirs and as I had used the site (to look for contact numbers to complain) I would be charged.

I signed up for a one-month subscription, elected "do not renew automatically", AND elected un-subscribe after about a week. I checked my account after the end of the month and they had it closed. Two days later I was charged for another month (which caused a $20 overdraft) and sent them an e-mail explaining they had charged my account in error without permission and I wanted a refund. They refused.

I called to request cancellation of their "auto-renewal" service fee, which I did not authorize. They have an automatic renewal policy that requires you to cancel or otherwise you will be charged. I informed them that this is a deceptive practice and borders on fraud. When told that my credit would take 7-10 days, I told them that that was not acceptable and asked to speak with a manager. Their Customer Service Floor Manager - Erica (don't have a last name as she hung up on me before I could get it), was EXTREMLY RUDE, spoke over me so loudly that I could not get a word in edgewise, threatend not to refund my money and then hung up on me.

I signed up for a free 3 day trial and forgot to cancel. My Credit Card was charged almost $80.00. I never even used the service except for 1 hour. The Customer Service Rep told me they would give me 20.00 back as a partial refund. What happened to good faith? I explained to her that I never even used the service. I am so furious right now.

Checking my bank account online, I found a charge from Match.com for $34.99. I've never even been to the site, much less purchased a subscription!

I made a mistake entering my name on this game. My name should be **. I put the wrong screen name. In realizing this I could not change it. I was thinking about canceling the account and entering a new account but thought I would get charged for two accounts. So I left as was and now I have no password. My name on the Kiss. Acct. was I now can't remember. Maybe you can look it up. Anyway I would like to keep this first account except I never got a password. Please respond.

I didn't have any problems with the service, but decided at the end of February to let my membership expire. Near the end of the month, I received the "Your membership will expire in 3 days (then two days, and then 1 day), and a statement urging me to renew. This was a clear and direct statement that unless I took action, my membership would expire and I would no longer have access to the site or be billed for the service. However, when I received my credit card statement at the end of the month, I saw a charge for $24.95 from udate on it for the month of March, an unauthorized charge, since I had allowed my membership to expire.

I purchased a membership on a site called udate.com. I was suppose to receive a password that I need to access the site but I did not receive this password. I have made several attempts to contact this site about the situation. But they will not acknowledge me. In fact, several of my emails to them were returned. I was robbed!