Match.com Reviews

I signed up for Match.com last night. I paid for a 6 month subs through my PayPal account. I set up my profile and my picture. I received emails telling me both had been approved. I started searching for people, emailing people, sending winks. I made connections and talked on live IM through the site to two people. I was on for about 5 hours and was feeling really good about the site. I had been a member of two others and didn't have any luck.

Used my credit card without my permission. I have been married since September 12, 2008. I do not use the dating site. They could have made an over the limit on my card. Now I have to pay 14.9% on the purchase.

In order to view profiles on Match.com, you have to fill out a profile. It's sort of like having to fill out a credit application to window shop. So there are plenty of folks on Match.com who aren't paying subscribers, just lookers who filled out the info to look and see if there were any interesting people out there. Match won't tell you who they are; they just let you send them email after email without delivering them, because they don't deliver to those non-subscribers. But if you're paying, they should be delivering your emails or telling you that they're not delivering your emails. That's part of the bargain. After all, that's what you paid for.

I signed up for Match.com knowing I could cancel within 3 days which I decided to do. Their cancellation policy is horrific! You have to call in, then mail in a letter saying you want to cancel with lots of specifics in the letter or it could delay the refund. Then it says within 10 days of their receipt of your letter, they will refund your money. This means they are holding on to my money for 3 WEEKS!!! This is entirely unnecessary. Next, they indicated that if I log into my account after the 3-day trial but before my money is refunded that it will in effect deactivate the refund request and they will keep my money! It seems like they are setting up a trap and it's horrible to the unsuspecting consumer. I WILL NOT use Match.com ever again! eHarmony, here I come!

I signed up for Match.com because they said they could find you a match or you get 6 months free. Well I found a match, only now I cant log in to talk to them. I don't know what happened. I sent them an email and they sent one back saying it was my connection, but it's not. Then they told me it's something else. So now all they're doing is giving me the runaround on email no less. I paid for a service and after about a month's work, I got what was promised... only now I can't get to them to see if it was a good thing or not. It's like they give a chance then they'll pull the rug out from under you. It's not right.

Hi, I had added myself to their e-mail list under **. I never joined. But I keep getting e-mail offers; I can't stop them. They ignore all e-mails, and there is no phone number anywhere to talk to these people. Please stop all correspondence from them to **. Thank you.

I only agreed to a one month contract and I have now been charged for 3 months. I want the additional 2 months off of my credit card.

Something's up with Match.com. I went through their six months' deal and if you don't find your match, they would give you another six months free. After three weeks of my free six months, I'm suddenly suspended for violating the terms of their policy. No explanation, no way to ask what exactly I did to be kicked out. It seems odd. Three weeks later after six months of no apparent problems, I've suddenly violated their rules. No response to my inquires. Just an email saying we don't have to disclose why we've suspended your account. **, Match. You're crooks.

I signed up for a three-month subscription to their services. I rejected the auto-renewal option expecting my subscription to expire at the end of the three months. To my surprise, my credit card was just charged on 3/19/09 for an additional $59.97. I had not used my Match account in over a month, and I logged in to discover that it showed my account was set up on an automatic renewal. When I emailed customer service, I received an automated response stating that the terms of my subscription agreed to the auto-renewal. The company should have at least sent a notice that they were going to charge my card, then I could have canceled the service before it was charged. This seems to be a scheme for Match to continue generating revenue at the expense of unsuspecting past customers.

I joined their 6 months free if you don't find someone. My profile was visible and I met all requirements. After 6 months, they say there's a problem with my account and to go to resolutionssupport@match.com, but there is no such place. Also since joining them, it seems my information regarding my personal information had been sold over this site. Most of the people I e-mailed, there was no such person. Going back to find them, there was no such person in accounts.

Charged me another month's subscription but I only signed up for one month (paid for my daughter to sign up: Cherise **). I want the money refunded. Please call me back ASAP!

This was back in 2002. I was thinking about signing up with Udate.com so I found the (cancel my account) page first, then I signed up with Udate using my debit card. After that for some reason the (cancel my account) page was no where to be found. I'm guessing they logged my IP address and every time I logged in the page was gone or something. This sounds really stupid but it gets better. After a few days of using their services I emailed help@udate and explained that I had signed up and cannot find the page on their site to cancel my account. The reply: (I don't understand your question). Ok, I thought no one can be this stupid so I wrote them back and again explained that I signed up for an account with Udate.com and I can't find the page anywhere on your site to cancel my account. The reply: (I don't understand your question). At the time there were 2 links on their page for help. One that said email help@udate and the other, email the president@udate. I found this to be strange because why would the president wanna take the time to answer 100s or even 1000s of emails. This is what help@udate is for.

I questioned my bank about an item that was charged to my account on 3/16/2009 in the amount of $101.94. Much to my surprise I was informed that it was a charge from Match.com. When I initially signed up for their services in Sept 2007, I signed up for a 6 months subscription, which I did accidentally and couldn't get the subscription reduced no matter how hard I tried. I thought in signing up for a 6 months subscription when the 6 months was up so was my subscription.

I have been on there 6 days - no results such as emails or chats, and sometimes I cannot log onto the site. I am in the 7-day trial period and I am very dissatisfied with this site. I want my full refund sent to my credit card you have on file. I’m aggravated at this site; they promote it to be so great and it is not. They feed you a bunch of crap and lure you in.

I didn't pay to get into Match.com. But after a few weeks, I have tried desperately to have them take me off!!!! When I try to unsubscribe, they say my email address is invalid. It's the one they contact me with! I've emailed them and they ignore my requests to be taken OFF!!! I WANT OUT!!! I don't think they have my credit card info. I HOPE!!!

I have subscribed for three months and used Match.com services only for less than a week. Recently, when I wanted to sign in, I am told I have a problem with my account. I do not understand. I was also asked to forward my problem to Resolutions. This is my question. What is wrong with my account? I am scared. Please solve this problem for me. Thank you. I trust you.

I cannot get on their site (Match.com) to cancel my subscription. They also do not have a voice mail on their phone and so they will take over $100 off my credit card account tomorrow! I have had so many scams to deal with lately. Wells Fargo removed $8,000 from my account and will not return it. I had sent a wire for $197, and was helped by the manager to fill in the form. My $ sign looked like an 8 so they removed $8,197 and they would not return it even though he had said, "And it is only $197?" and I said yes. There was nowhere on the form to write it in words. This was in July 08. It was Wells Fargo in Bon Air Shopping Center in Greenbrae, Marin. It has been a difficult year.

I subscribed to Match.com. The very next day, I tried to log on and it stated that there was a problem with my account. It directed me to resolutions@support.match.com, but it states that there is no such site. I would like a refund of $96.00. They have debited my account for $96.00 and am not able to get a refund. I am scared that they will continue to debit my account.

For some odd reason, I cannot enter into Match.com. I don't understand why. If this problem could be alleviated, I would greatly appreciate it. Thank you...

I wanted to cancel my account as my paid period was up. I couldn't find a way to stop automatic rebilling on my credit card. So I changed my credit card to an old one that was canceled. I did try using their online cancellation but it wouldn't work. It just gave me an error message. So I tried to email them online where you can't save a copy of it because they make you use their stupid online messenger but it just says, "Thanks for writing. We can't respond to everyone who has a suggestion but rest assured we will read all suggestions." I didn't have a suggestion but it was the only way to contact them. I told them I tried to cancel and said they are so secretive with their phone number they make it impossible to contact anyone.

How RIDICULOUS do you all sound right now? If you put your credit card information on the internet to pay for anything, MAYBE you should actually pay attention to the terms and conditions. I was on Match.com and it says it in BOLD letters as plain as day THREE separate times that Match will automatically renew your account AND it provides you with the cancellation date. You all complain about it's in the fine print. Well, maybe after realizing that a few hundred times, you would READ IT!? I am not saying Match is perfect nor is it without fault, but my goodness, take some responsibility for yourselves.

I joined match.com on August 8, 2008 for one of their free 72 hour promotions. I tried to cancel before my 72 hours, but they had already taken money. I kept trying to cancel (I have screenshots of cancellation notices), but they keep renewing me! I have written to all their email address and they are ignoring all my communication. Match.com has caused me a high amount of stress which has made me quite ill. And they owe me 65 UK Sterling.

I don't know what happened. I can't log into my account. Please tell me how long does it take to fix this problem? Otherwise, please return my Money back. Thank you.

I filed a complaint on February 22 stating that there was a problem with my account. I was just wondering how long it takes for a response. I never used foul language or made inappropriate suggestions. I just want to find out why my account is in limbo. Please either reinstate me or refund my money. A reply would be nice. Thank you.

I tried to contact customer care to discontinue my service and there is no phone number. I also tried to click on the customer care link and it takes me nowhere... It simply gives me an hourglass. I have tried this several times over the past two weeks and have the same result every time. I will lose $60 that I invested for a 3-month period. I am also uncertain how to turn it off for the future.

This was my first time with match.com. I started communicating on January 15, 2009.

Match.com is fraudulent. They just charged me an unauthorized renewal fee and will not refund it. When I checked on my subscription status, it said that my account expires at a certain date, but it does not say canceled. Apparently it needs to be specifically canceled. I called the day I saw the charge and they will not refund it. I offered for them to charge me for a day's service, but they won't.

I applied for the 6 months paid with a guarantee of 6 free months if you followed specific instructions. One of the instructions was that you contact five individuals each month. I painstakingly made sure each month that I followed all the instructions and it's not the easiest thing to do while deployed. I had to take my laptop to an internet center in order to open Match.com because the site does not allow access from the provider we have in Baghdad. The 6th month of my service, I checked to make sure that all the checkmarks were green before I logged off. Then my account was charged this month.

I had opened an account with this ** service. After my money has been paid (subscription), they did not let me log on again. It says that there is a ** problem with logging on. So sort this problem out.

I cannot log on to Match. It says there is a problem in red letters. I have called two times. First time, I was told it was a mistake and the problem would be fixed within 48 hours. Second time, I was told he did not know the problem and I would be contacted in 7 to 14 days. It had been a week and still no results.

I try to log on and it will not let me log on. It says there’s a problem. I have paid for 3 months of service, need to get the problem fixed.

This is the second time I have a charge on my account from Match.com. Last month, it was $8.09 and this month it's $8.22. I have never used Match.com! They do not have a phone number where we can call them on. I just closed the credit card as of today. Match.com should do a better job of verifying credit card numbers.

I was banned from Match.com for no valid reason. I did not use any vulgar language in emails, profile content, or pictures. I played everything by the rules. I tried contacting them, and asked for a phone response as well. Here is what they wrote on 2/11/09: “Thank you for taking the time to write us. Due to our privacy practices, Match.com cannot disclose the specifics leading to the termination of your account; though, we believe this action was in the best interest of our member community. Should you like to obtain additional information, a valid subpoena directed to Match.com, LLC would be required. Please note that all civil subpoenas must be served on Match.com, LLCs registered agent (noted below) in the manner provided by law.”

I opened the site Match.com. I am a paying member. My username is ** but I cannot open it. When I opened it, it says, "There is a problem with your account. Please refer all questions to resolutions@support.match.com." What do I do? Do I use my money?

I am updating my situation. I signed up for the free trial, and they immediately took the funds out of my bank account. I cancelled before the free 3-day trial was up, but they wouldn't refund my money. PayPal wouldn't refund my money either because they said Match.com denied my request for a refund; they have my IP on record that I agreed to pay for the service. I agreed to pay for the service only after the 3-day free trial. I had not committed to signing up for a full subscription yet! So, beware if you see this on their site and just want to check it out, thinking you're checking it out for 3 days free. They will charge you even if you don't want to continue with a full subscription! It's false advertising in my opinion! I just got my money refunded (13 days later), but it took a lot of work, aggravation and time!

This online company that matches dates fraudulently keeps customers by not allowing the other party to receive their emails. This keeps profiles online forever teasing them with interested people you can never get an email to. I had the experience of knowing a potential date's real address and we noticed that when we sent emails through the site, they didn't reach either one of us. I then had a few interested people email me and I sent emails back to them and they never responded mysteriously making me think they changed their minds.

I paid by PayPal and it wouldn't let me access my email, so I thought maybe there was a problem and paid again. I still can't access anything! I have emailed them three times, nothing! No response! I am livid. No wonder they don't have a phone number listed!

I have been a member of this site for some time. Suddenly a month ago, their site would not open. There is a message - Even dating has its difficulties... try again later. Maintenance so it says! I cannot even find an email address for the customer service! What is wrong here?! Does anybody know an email address to cancel a membership?

Recently I joined Match.com for a 3-month period. Match.com claims a person can edit profile, sending for approval. I have repeatedly attempted to submit a profile edit which is constantly denied. I have contacted Customer Service & Tech Support; the reply is always instructions regarding Editing Profile. I am very angry and dissatisfied. I have attempted to communicate methods Match.com could correct the problem with no response. Please, let other consumers know, Match.com is not what they claim to be. They take your money and don't have the credibility to correct client issues. I can't be the only person who has had the same pitiful experience. Please help. Match.com will not offer any refunds even if a client resigns within the 90-day period. Isn't there protection for fraudulent practice?

I went to sign on. After one month, I got an error message to contact the resolutions dept? I sent four emails and wrote a letter but no response. A rip-off!

I cancelled my membership last year and they charged my credit card last month for renewal.

OK, so I signed up for Match.com yesterday because a friend of mine said it may be good for me; after all, it was working for her. So I did sign up, probably around 5pm. Then I had to go to class and came back around 10pm and was on it for an hour or so before bed. The next day when I tried to sign on, it said there was a problem with my account and to email resolutions@support.match.com. So I did and asked why my account was terminated and this was what they responded:

The whole reason I signed up for Match.com is that they guaranteed that if you don't find someone in six months, you get six months free. I read the terms of use and it had me under the impression that I had to use the services provided I frequently visit the website and search through profiles. During these six months, there were some gentlemen who contacted me but were nowhere near my standards so I didn't return nor contact back. If you check my records, you will see that I did contact people but they were not my match.

This is one of those auto-renew services that you sometimes encounter, usually with magazine subscriptions or online music subscriptions. If you do not remember to cancel your membership, they auto-renew it. The number to call is 800-926-2824. I wouldn't have as much of a problem with that if there was a simple resolution, but there isn't! Customer service tries to tell you they cannot refund your charges without you sending an email to another department. That is extremely poor customer service, in my opinion.

I signed up for the 3-day free trial. They immediately deducted the funds from my PayPal account when I signed up for the free trial. I immediately cancelled (before the 3-day free trial was up). I received a cancellation confirmation number and my subscription was cancelled. However, they still deducted my funds from my bank account and never refunded my money! I emailed Match and all they did was say they are sorry I cancelled my account, etc., but no mention of refunding my money!

They blocked my account access informing me that I need to send an email to the complaint resolutions team. I've sent 7 emails and it’s an unknown email address! I have no contact number for them and they don’t have one on their website! What do I do now? They withdrew the 30 days fee from my checking account!

It's very difficult, impossible to cancel membership. There is complete lack of respect of the needs of the consumer regarding cancellation.

They renewed my subscription without my approval. Somewhere within the contract was buried the automatic renewal provision, but I would never have approved that if that had shown up on the payment screen. There was no prior notification of any kind. Is there some kind of class action on this?

Match.com has blocked me from accessing my account. No reason is stated, just for me to send an email to the Resolutions team. I've sent email after email but still no response. I managed to find the number to Match.com but not on their website - I had to locate it elsewhere. When I did call, I was on hold for 11 minutes before someone picked up. After verifying my information, the woman put me on hold and then returned to tell me that she was not able to respond to my inquiry and that I needed to email the Resolution Center. This is absolutely ridiculous! I am a paying customer and I have the right to know why I am blocked from accessing my account!

I heard about Match automatically renewing memberships without asking, so I tried to find a link in my account to ensure mine would not. I couldn't find any way to contact them; I had to look on my credit card info for a contact number. They said yes they do that for our convenience. They tried very hard to talk me in to staying (you're so pretty, etc.). I was adamant. Then they said they had to cancel it that day, couldn't just let it run out when it was supposed to (just in case I was emailing someone and so I would say don't cancel right now).

I canceled membership in November 2008 due to the poor quality of service and matching abilities and have been fighting with them for a refund. I finally got through to them on the phone today, 1/26, and was told that they can only refund for the active month (January) and they cannot do December and would need to write to the Claims department about this. I advised them I have two emails that I sent to Match.com advising of cancellation and request for refund and got a response back stating I needed to call and do this online.

I joined Match.com for a 6-month membership (1 time payment of $59.97). The profiles never show any new people and it matches you with people that don't match your preferences. My membership ended and I cancelled online. They went ahead and charged my credit card, again, for $59.97. I called my credit card and they refunded the amount, as I told them I can't get a hold of Match.com and the credit card rep could not either. I also told the credit card company that I did not authorize this charge and had been reading about many other people having the same issue. I do agree that the government needs to investigate this and a class action suit should be brought against AOL/Match.com as they are fraudulently running their dating website.

Match.com is a farce. They send me pictures of men from other states and most aren't matched to my qualifications. I don’t think they are even still with Match.com. When I send an email to one I think would be a match, I never get a response and I am a Christian lady and a pretty lady. And for those of you that are looking for a phone number, here it is. Below is the Customer Support Information: Match.com. Customer Support E-mail: CustomerCare@mobile.match.com. Abuse, Fraud or Spam: abuse@match.com. Toll Free Phone: 866-628-2412. Hours: Our customer support team is available Monday through Friday: 8:00am-8:00pm, CST.

After complaining that their matches were terrible, outside of my parameters and not consistent with the criteria I provided, I was greeted with matches out of state, much older women, etc and then they started to match me with men! (No, thank you!) I feel it was intentional. I got zero response from their customer service and was told they have a no refund policy! How can you guarantee a service without a refund?

Do not use Match.com. They rip people off and have zero customer service. I'm reposting their impossible to find customer service number that someone listed below. 800-926-2824

Match offered a 7-day free subscription after which you would be automatically signed up. However, once your credit card information was in the system, you were never able to sign on for the free 7 days.

What a farce! They offered me a look. By the time I went through all the crap they needed just to take a free look, I gave them my checking account number and was billed. I tried to cancel the stupid thing within just minutes of doing it and guess what? You can't. I sent them 6 emails trying to cancel it and I can't find a direct line in to them anywhere. I have a 6-month subscription which I don't want or have any intentions of using.

Telephone # for Match.com: 800-326-5161. They have an automatic renewal with no notification which I was unaware of.

I had a three-month account which they renew automatically by charging your credit card an additional $75 without any friendly reminder (hoping you will forget to cancel). Then when you notice the charge, it is too late. No full refund! After complaining, they did reduce the charge to one month for $40 instead of three months for $75 but I still consider this to be unethical and not the way a decent company would conduct business. Match.com, you should be ashamed of having to steal money from customers!

In the past, I had signed up for 1 month service on Match/kiss.com. Match.com has continued to charge credit card account $19.95 since approx 2004 with latest charge on 11/21/08. My experience is they continued to charge me to date. On merger of Match and kiss, no information was available regarding previous sign ups. Without any warning, Match.com deleted many message/email files from potential dates, neglecting to inform customers regarding changes underway. My complaint is much the same as others; fraudulently and flagrantly charging for services not continued; doing this in interstate commerce.

First, I have registered to the Norwegian Match.com (I didn’t know it’s international). So I mostly understand Norwegian but not everything. I paid one month membership, but they charged me for the second month, which luckily I could get back by emails. Then I wasn't able to access my profile. Now the good part comes. I registered to the international Match.com. I paid a membership for one month. After about the one week I edited my really nice profile, I added thank you for reading it and then two hours later I couldn't log in. They told me I have violated the terms of use and this is the last letter I get upon this subject due to the nature of violation. (I was in contact with a guy who I really, really liked (husband material :)), but I don’t have his email address and he has mine either.) But now what do I do to stop them charging me more? Should I talk to the bank? And I want to get back the 75% of my money of course, for the service that wasn't provided... And they have humiliated me... Who cares.

I signed up for Match.com and paid for it by the month. But for two weeks now after paying for it, the site sends me to an error page in which I cannot access my profile. It is impossible to reach customer service. Do NOT sign up with them! They are cheaters! I lost $35 down the drain for a product I could not use!

What a terrible service. 1. they automatically bill AFTER you disengage with them. And when I called to complain they only refunded half my money. DO NOT USE THEM. Also it's full of empty profiles.

Talk about perpetrating fraud... I have been dating a great guy for over six months who I met on a dating website (not Match.com, but a way more reputable competitor). He had a Match.com account, and a few months ago, I asked him to get rid of it. He cancelled the paying membership. Today, I came across his profile on Match.com again and confronted him about it, as it said that he was active within the last 24 hours. He denied it, and I definitely wanted to believe him, but why would the website lie, right? Well, he ended up calling Match.com's customer service line and asked the customer service rep why it has logged him as being active within the last 24 hours, since he said he has not logged on in months.

After cancelling my membership 2 months prior to my renewal, they charged my card $101.94 without my approval. I have emailed numerous times with no response. I've since filed an unauthorized charge claim with the bank and reported my card stolen just in case they pull this crap in another few months. Now, I have to re-issue numbers to all auto-pay bills!! Man these guys are crooks!! I experienced $75 NSF charges from my bank due to the unexpected match.com charge, not to mention I was unable to purchase gas or food because it cleaned me out!

BEWARE. You will not receive a refund under ANY circumstances. If you do not cancel, they will continue to take money from your credit card. Also, you must follow EVERY rule in fine print in order to get the 'six months of free service'.

I canceled my account after one month. I have the cancellation notice and everything. They started charging me again 3 months after I canceled and reposted my personal ad that I requested be deleted!

I was a member of Match and canceled my membership after getting engaged. Although I did not have problems with them charging me extra, I have continued to experience problems with them using my profile, as if for advertisement because they don't have enough members (my assumption). When this happened the first time a few months ago, I DID find their phone number. However, I cannot find one now so I have emailed them once again to tell them to take me off or I will pursue further legal action.

I signed up for an account at Match.com, but for some reason the user and password I created didn't work. I've never used the service of Match.com and called the next day to cancel the account. The customer service representative told me that they have a no refund policy. I asked for her supervisor and she told me they would email me a request for a refund. I have never received the request. Then I sent them an email requesting some follow up, but I just got an automatic response telling me to call customer service.

After your account is cancelled and you have the proper cancellation confirmation codes, they continue to illegally take money out of your account without your knowledge. I am going to file a complaint with the Attorney General for the State of Texas, since Match.com has a TX address. I am going to also research to find their registered agent. I work for attorneys so I don't have to pay any legal fees to file suit against Match.com.

I canceled my account after one month. I have the cancellation notice and everything. They started charging me again 2 months after I canceled and reposted my personal ad that I requested be deleted!! Everyone that has a complaint about Match.com so need to visit the BBB about them!

I renewed my Match membership on 11/18/2008 after closing it in September. After logging in for 3 days and be billed, by Friday I could not log in. I am a honest hardworking person. I also was told that it was to protect the Match community. The work that I do is very sensitive and I'm not sure why this happened but I feel violated and cheated.

I was on a plan that guaranteed the rate for as long as I had the plan. My credit card was lost and a new card issued. But before I got the card they billed me for service and when it was declined they would only reinstate the service at twice the previous rate - the cost would have more than doubled.

Had 7 days left on my membership & was cancelled for no reason. When I tried to find out why I was cancelled I received this canned response, “Due to our privacy practices, Match.com cannot disclose specifics regarding the email without a validly issued subpoena directed to Match.com, LLC. Please note that all civil subpoenas must be served on Match.com, LLCs registered agent (noted below) in the manner provided by law.”?

I just experienced the same scenario as another complaint posted here. On 4/32/08 I signed up for Match due to a promotion for 6 months free for a 1-year subscription. I was charged $119.94. In October I found out they charged me another $119.94 for a renewal. They did not send me a letter or email notifying me that my renewal was coming up, and if I was in danger of not qualifying for what turned out to be a qualifier for the 6 months free. They said for 2 months I only sent 1 or 2 emails, as opposed to the required 5. I think this is a really bad policy, as well as their no refund policy, for a variety of reasons. In my case I had to work internationally during those months and had limited time to use or access the internet for personal purposes, much less the focus.

If I had read the complaints here about Match.com before the same thing happened to me, I would have assumed everyone here was whining or somehow deserved what happened. Then, the same thing happened to me as others here. On Friday I paid for a six-month membership. I was able to log on and communicate with someone already. Suddenly Saturday when trying to log on I was told, "Your account has been blocked, contact the executive team." Match.com makes it very hard to contact customer care and I sent a number of emails to the executive team and phoned customer service, getting their number not from the web page but by calling the only number I could find online for Match.com, the PR department. I got their attention somehow, and got an email from the executive team saying I was blocked to protect the Match.com community. They also said To protect the privacy of our members they would not release any information as to why I was blocked unless sent a subpoena. Flabbergasted again: I have never done anything wrong, have no criminal record, an an upstanding citizen, family man, business owner.. simply crazy.

I received an email telling me to edit my profile, but I could not log in to make the changes. Can someone resolve this for me? My bank account has been debited 39.90 and I've never been able to use the service.

My Visa card was charged twice by Match.com and then re-credited back. I have never used Match.com and have no idea how they got my account number. They charged a handling fee of $1.29 and that was not refunded. How do I talk to a real person?

I cancelled this service on 7/28/2008 and received a confirmation email for the cancellation. On 10/27/2008, they charged my card 50.97. When I contacted them they informed me they have a no refund policy, even though I attached a copy of their confirmation of cancellation email to my request. How can it be a refund when the serviced was cancelled? Is this not theft? Why is it that they have no contact phone number? Are they afraid to deal directly from the people they are stealing from?

I met someone and have been seeing him for quite some time. He asked to be removed from the match.com mailing list, and still received 'matches' on a regular basis. He assured me he has not been visiting the site, yet when I ran a search, it appeared as though he had been active within 24 hours. I emailed match.com twice to find out what the problem was, and I received a response that they would get back to me within 24 hours. I have heard nothing. There is no phone number available for contacting them.

Just paid for a subscription and already can't log in. As I read some of the complaints on this page, I see that I'm not the only one. What a scam.

As a consumer, I paid for a six month membership on September 17th, 2008, and called to cancel within 24 hours on September 18th, 2008. I was told they could not refund my money.

Became a subscriber 10/17/08 at a cost of $39.99 on my bank account (Okay, so I trusted them). Exactly 48 hours later I was unable to log on. The message declared they had no record of my email address, even though they JUST emailed me my username and password. Sent repeated emails for 3 days - only received automated response to call their phone line. Called their phone line - was told to email them and then was disconnected. Contacted my bank - will cost $30 to stop further payments. Apparently I am not alone. This appears to be DELIBERATE and worthy of a class action suit with PUNITIVE DAMAGES.

I am, or I was a paid member at Match.com and after the first week they said I had a problem with my paid account membership. Now, I cannot log into my profile, and my money is gone until further approaches. So join me, to stop date sites that take advantage of honest and hardworking people of the world to boycott or enforce these sites! Like to put more restrictions about who gets in or out of these sites? How to understand these contracts? Maybe more passwords or other types of restrictions that who manages our money if we decide to pay, etc...

Match.com paid for a month and now can't get into the site.

Match.com Nigeria scam in Google says it all. I am a paid subscriber of Match.com and was contacted by a **. The next day his subscription was to expire so he asked that I e-mail him at a Yahoo account. From there the love letters streamed in, every day, very detailed. I bought it for a little while thinking I had met Mr. Right. He worked in the family cocoa business with offices in Salinas and Nigeria. He was on his way to Nigeria because his mom was diagnosed with cancer and needed an operation. He said he ran out of cash and that his bank didn't do business with South Africa so could I send him money. Like an idiot I sent $200. After that he started asking for log on IDs and passwords, bank information and account numbers so he could have a client send me money so I could wire it to him.

I had the account one day. I paid yesterday for a month. I asked for perverts need not apply. The next thing I knew I was booted off, for merely asking people to stop asking about sex. They will not respond and took me for $50.

They billed my account monthly without my knowledge, after I only signed up for a 1 month acct. I was being billed for months I didn't want, when I was waiting for my acct to expire. I lost about $80+ due to their practices. I thought I would only being paying a 1 time fee and I would have the choice to renew. I did not know they would continue to bill be without my consent.

An e-mail went out to me informing me of a cancellation of membership. I am an educated person with values, virtues, and morals held in high regard. Every and I mean every e-mail I received was positive and a reminder to me that I was not alone in that respect. In other words, there was NO reason at all for Match.com to cancel my membership because it was for the safety of their Match community.

I had signed up and been charged for a 3 month period with Match.com - There were several problems with the overall online experience, most related to several fake profiles which seem to equal about half of the potential matches. I was dissatisfied with match.com however I did not request a refund, I simply canceled my auto renewal option and thought that would be the end of that.

Someone stole my debit card number to open an account. This has just happened yesterday and I happened to catch the charge before it posted. I attempted to find a contact number for this company and there is none listed except a long distance number to the PR department in Texas. I sent an email to alert them of the problem but no one has contacted me. I intend to use the phone number to the PR department and see what if anything this accomplishes.

Beware of the 3 Day Free Trial. When I accepted this promotion they immediately charged my account for the full amount. I called to question this and the consultant would not let my speak to a superviser and was not understanding or apologetic at all. The consultant stated that there was a no refund policy when this was their error and breach of the promotion.

tried to log in says theres a problem with my account .

Tried to go on-line, was asked for user name, and password. Did not auto sign in as usual and would not let me get on site. Don't understand, because I paid 101.94 for 6 months, and that was less then a month ago. What's the problem?

I need to talk to someone at the corporate level regarding a police report that I have filed. Someone has stolen my identity and used it to sign up for an account with [this] company. I need some information from [them] to help us with my case. Please have someone contact me as soon as possible! This is very important. Thank you!

When I took out a 3 month subscription the box I clicked said it would be $19.99 per month...then they billed my debit card the full amount of #59.97. I am on a limited income of only $630.00 per month and so the only plan I could afford was the per month. Now they say that you can cancel within 3 business days of joining but you have to mail your request to Dallas Tx and have it there on the 3 rd day. HOw can that be? They will not refund my debit card after several attempts and requests on my part...yet they say they have cancelled my account and profile.

Match.com needs to be liable for having people who have a criminal history or problems with healthy relationships. The few men that have been in contact with are sexual prediators for women. They are looking to get laid and not concerned about having healthy relationships. I have been trying with match.com for a few years, and found one man to date seriously, and he determined to be a swinger with a dark side. I am reporting a concern for women to beware of this site is only wasting their time with trying to find a healthy relationships. This site is only for prediators looking to take advantage of most women sexually.

Match.com's guarantee is a JOKE! If you think that you will get anything for free from this company you are mistaken. I subscribed to the service for the 6 months, as required and was billed appropriately. When the subscription expired, I contacted them to find out how to initiate the guarantee. The told me that I had to initiate it during the last 7 days of my subscription. I would have also had to meet criteria regarding communication with other members during my subscription.

First,they automatically renew your service unless you cancell. The next thing they do is keep up your inactive profile after you cancell your subscription. I've been told by people on match my profile is still up. From what I've heard, I'd need to sign up again and personally hide my profile in order to remove it.

I am in Australia match which means U.S. match members will be a charge to contact me.I have sent emails to change me over to U.S. match and can get no results.I am trying to date women in U.S. . Also,they keep telling me to subcribe. somebody needs to check this out to keep this from happen to somebody else.I never subcribe to australia .match

The following scenario has happened to me TWICE from Match.com. Once in April of 2007, I had a charge on my card from Match.com, but then there was a credit right away so I really did not think anything of it. Now I have 2 charges on another account from Match.com I have NEVER used this service, I have NEVER given them my card numbers. I have filed a complaint on the voice mail of the number on my credit statement, it is next to impossible to get ANYONE on the phone! Apparently they have a very liberal policy on charging cards without authorization.

i had been using match.com uk without any problems until i received a resignation message from their customer services advising that my account had been withdrawn. i had no idea why as had been faily happy with this site so i investigated further and got this message back:

Several magazine subscriptions were ordered using my credit information without my consent. Match.com, a dating website, gave or sold my information without my consent. My account was debited for several magazine subscriptions that I did not order. I had to call several seperate 800 #'s to cancel, and even then they continues to try to sell me something. The cridts are a very long time in coming, but I was never interested in any of these items. Match.com should not be allowed to do this.

After signing up for Match.com last Saturday, I have not been able to log on once. I've sent three emails with no response. I will be contacting my credit card company to dispute the charge. I would not recommend this site to anyone.

I signed up for match.com and was able to use it for about 4-5 days and all of a sudden a message sayingoops, login failed. I contacted them by email and they stold me to make sure that I had enough space and to go to delete cookies. THey apparently did not understand what they had done. I emailed them 5 or 6 times and I continue to be denied access adn yet they have taken my money. WHEn you contact them by email , they tell you someone will be contacting you within 24 hours. It has been over a week and no one has tried contacting me. THis is a scam.

On July 27,2008 I called the 888 number and subscribed to one month to www.Match.com for $49.95. Well I waited until my check cleared the bank and I still could not e-mail any members. I called the 888 number again and they referred me to the exec. team. I would like to know why I can't e-mail anyone & why can't see who has seen my profile?

I subscribed to Match.com for one month. After having no luck with the site, I cancelled my subscription three days before the one month deadline. I received a confirmation email stating that my account subscription would be cancelled and I would not renewed unless I did so. A month later, after searching users, I noticed I could still email potentional interests? I wondered, how could I do so if i already cancelled my account?

I signed up for a 6 month trial. I never received notice that the trial was coming up for renewal, and then found a charge for $101.94 on my credit card. I immediately called them to complain, but they would only refund me $66.95. They claim it's OK to bill without notice and without authorization. In my opinion, they have robbed me.

The match [they] sent me was a nice person I was seeing for several months and then told me he was a trans-sexual. This is not a good match for me and was quiet upseting I would like to give Match.com a second chance. I feel it is only fair that my next six months be for free....

The match [they] sent me was a nice person. I was seeing for several months and then he told me he was a trans-sexual. This is not a good match for me and was quite upsetting. I would like to give Match.com a second chance. I feel it is only fair that my next six months be for free.

I wrote Match.com the following letter: team Member, just a few lines regarding my Match.com account. I can appreciate your enthusiasm for maximizing my financial remuneration. However, as of July 18th, I have been over-charged $509.15. I canceled this account in Feb 2007. I just looked at my most recent credit card statement and found out that Match.com has been charging me $29.95 monthly since Feb 2007. I have not used the services and have not logged into the account since I canceled in Feb 2007. I am writing to request a full refund of all charges billed to my credit card since Feb 2007. Anything you can do to speed this refund along would be greatly appreciated.

As of July 18th, I have been over-charged $509.15. I canceled this account in Feb 2007. I just looked at my most recent credit card statement and found out that Match.com has been charging me $29.95 monthly since Feb 2007. I have not used the services and have not logged into the account since I canceled in Feb 2007. I request a full refund of all charges billed to my credit card since Feb 2007. The total billed to my credit card since Feb 2007 is $509.15

I enrolled to Match but then really didn't want to do it so I canceled my subscription in the time it says you can on their agreement but I have not received a refund. I have emailed them several times and have not recieved any reply. They don't give you a number to call on the website either. Very poor service. Will never use that site again.

When I signed up I had 2 authorization on my credit card. Match was unhelpful, so I contacted my bank. They said they could watch the authorizations and start the dispute process if more than one cleared. Only one did clear and that should have been the end of that. However over a month later I find my account suspended. I had to search Google to find a number to contact someone. And even then since my account was blocked they couldn't access it. My only recourse was to email their "Executive Team". Even after speaking to a supervisor I was told that I had to do this all by email.

match.com fraudulent payment from my checking account. never was any kind of contact ever with this site or subsciption agreed upon. withdrawal of funds from checking acct., damages cause checking acct to be overdrafted resulting to more money being taking ($35.00) each time overdraft bank fee.

Like a lot of other people, I can not get them to drop me. they continue to bill me and I can find NO phone number. If someone has a number for them, please post it so I can pass it onto the Texas Attorney generals office. credit card billing and will not cancel my account.

My Sons childs support acount was charged 34.99 twice for Match.com. I was told that i could get information about this if I would write a compliant. When I called the number on my bank statement she told me it was under investigation ..My question is will my son acount get the money returned and how can I stop this from happening again.

I am very upset. I was treated very rudely on the phone. I know it is a relatively small amount of money, but I am a single mom and I feel it is unfair to be charged for a service I'm not using (I was only on there for about 20 minutes before I cancelled). I am considering legal action and/or disputing through my credit card company, but I see a lot of complaints on the web about Match.com, so I'm wondering what others might have done in my situation. I am a single mom, and was not aware I would be charged for a subscription, since I cancelled in the same day as using the service. Thank you.

I have tried to contact Match.com for three weeks. Finally after calling and calling I talked to 3 different individuals who told me the same thing. I haven't been able to get in to match.com for 3 weeks, but it has been taken off my credit card. They keep telling me to e-mail and I can't even get on the website.

I enrolled in match.com for almost a year. I finally canceled my subscription 1 year ago. The termination agreement states your profile will be removed and not viewable by other members. Ive now found out my profile is still active. I immediately contacted match.com and was told my profile stayed on the site unless I specifically asked them to remove it. I immediately had it removed. Not only does this artifically increase the member numbers, but is misleading to any new subscribers who are sending e-mails to non-existing accounts.

partial emails were sent and I was contacted later by the individuals and totally embarrased by what they received and wanted to know what was going on....an email I sent late at nite was sent at 2-3 in the morning...The counter changes are intermittently and continually wrong ...I have sent 14 + emails and have registered up to a week later and see only 4,2,1,i8,14 and never able to pull up the email...

When I recieved my bank statement I had a charge of $101.94 billed to my bank account. I called Match.com and spoke with a young lady to try and resolve this charge. She could not find a thing useing my name,address or my screen name that I use in her data base (pc). So I asked her if she could refund the charge back to my account and she said no in so many words but told me to contact someone at www.executiveteam.com. I could not get into that website.

Match.com deceptively runs a website called Olympiasingles.com and does not let you know it is actually Match.com until you sign up. I would never have signed up if I knew it had anything to do with Match.com, which is obviously why it sets up these alternate websites to get you to sign in and boost their membership. I deleted my account immediately after I received their email the next day showing it was Match and not Olympiasingles. it took a LOT to get it to be cancelled. they should be sued. BEWARE! there is no website for Olympiasingles. it is Match.com and they want your money.

i signed up for it and the told me you guts had me blocked so could you please fix the problem i dont wanna cancel it because i would like to try it thank you

i was online and seen a transaction made for $34.99 with match.com? have no idea what this transaction was. Called the bank and they told me to come down and close my bank account. I have solved all that but i would please like to be rembursed for the $34.99.

I was billed without my permisson for a renewal of this companies services I was totslly and completely dissatisfied with thier service. I was not given what was offered in the initial information supplied to new customers They even tried to double bill me initially and it is difficult to get ahold of them on the phone.

My renewal memebership charge appeared on my bank statement today for match.com No notice. I called today (sameday) to state I do not wish to have my membership renewed. MATCH.com HAS A NO REFUND POLICY!!!

i subscribe to 6 months subscrition, they charge me for another subscription i was supposed to get 2 or 6 months free

They charged DEBIT card for $39.99 . I had sent two emails TERMINATING the SERVICE WHICH were a 3 day trial period which I found there services to be shaddy and sending me emails who might be interested in me accross the country when I NEVER was able to send anyone an email at all!

My Bank notified me that someone was trying to use my Credit card on Match .com when I tried to reach them I was told to contacted the executiveteam.com my problem is I am trying to find out where this call came from and the person who tried to use my card Thanks to my bank they did not have the code.to do the transaction I will appreciated if you are abel to find out who the person is thru Match .com Thank You

I recieved a bank statement on an account that i just opened 10 days ago telling me that my account is overdrawn due to an automatic payment taken from match.com website. I have no idea who put my information in or how. I have never been on this website and i surely dont have a profile on there. But i am very upset with this and i want to know who used my information and i want the money returned to my bank account immediately.

I opened up a 6 month subscription w/ match.com in spring of '07. I used it for several months and then just stopped accessing my account. I haven't logged on for 1 year. I just got charged for $101 yesterday. No 'your subscription is about to expire' or 'your account will auto-renew' emails from them at all. I haven't received any correspondence from match since my initial 6 month subscription expired. Now out of the blue I've been charged.

I was billed on mu American Express card for an account I never had. I never even heard of this company. Apparently someone got my card number and used it. My Amex card has been cancelled by me so further use is fruitless for them. I would like to know who and where it came from.

In the beginning of April 2008 I contacted match.com on their website pre-printed forms (as they provide NO phone numbers to contact them) and told them that I want the membership flowers329 cancelled immediately and I do NOT want my credit card charged again. They responded asking for the ID and zip code and e-mail which I promply responded and replied back to them immediately.

In my previous complaint statement I forgot to mention that when I complained the first time on Monday 05/12/2008 to Match.com about their having made an unauthorized charge to my debit card, the person I was talking with inactivated my account. They did this without telling me. Prior to calling back a second time, I checked my account status on Match.com. I discovered my account was inactive. So during my second call on 05/12/2008, I stated my account was inactive, why should I be billed for it? The representative replied that because I had complained my account had been inactivated.

Match.com charged my credit/debit card without my permission. I called them at 1-800-. The representative told me that as per their stated service agreement, I had given them permission to automatically renew my account with them. The representative refused to issue a refund. She told me that she could prove to the bank that I had given them permission by sending the bank a copy of Match.com's service agreement. In response to my asking her how I could turn off their automatic renew feature, she told me that there is no way to do this. The only way I could have stopped the auto renew was to have canceled my account prior to the renew date. I hung up the phone on her.

Im been having trouble signing up for the past two weeks, to retrieve emails sent to me. The phone number given is none existent and the help support have given me another none existant number which is very frustrating. I was offered a 3 day trial at one stage but cant take up that offer. not letting me past step 1. Could you please help.

Match.Com issued an unauthorized credit charge on my credit card. I canceled the membership and called the customer service line. I called to dispute the charges and they credited back the $59 to my account.

Match.com continues to show itself as a disreputable company.There is a class action lawsuit against them for not adhering to disclosure laws, charging accounts excessive and unauthorized fees., Many people say they can't find the phone number. They do a pretty goos job of hiding that number as well..

I signed up for 30 days, without much success and was debating whether to rejoin. The day after my subscription expired my account received two emails that I couldn't read unless I resigned. So of course I signed up only to find the two emails were exactly the same, bogus profiles listing contact info at similar gmail accounts. I'm certain this was done to get me to sign back up, would be curious to see if this has happened to others?

I joined a FREE 3 day trial with Match.com a long time ago. I canceled with a confirmation number early the 2nd day as I was not interested.

company charged my credit cart 34.99. this is an unaurthorized charge and I want it returned.

So match.com has a 6 month guarantee that if you don't find love, then they'll extend your membership for another 6 months. They had this mechanism to track if you made an earnest effort each month in sending emails to 5 people per month. I fulfilled all the rules. After 6 months, I thought I was automatically extended the additinal 6 months. But no! They charged my credit card: $101.94 So I called them to contest the charge and request for my guaranteed 6 months. The customer service said that they had to forward my complaint to the executive team and that I'll get an email.

I am writing to make an official complaint against the well known and well renowned dating agency match.com. I am pretty certain they have breached the trading description act, by automatically renewing and charging a subscription which was not at any time clearly indicated when signing up to their services or indicated in writing asking my permission to do so.

I subscribed to match.com's dating service, and near the end of my first month I cancelled my account. Unfortunately, they billed me for the proceeding month (I was well within my time constraints in avoiding that fee upon cancellation). This happened a second time... After the second month, I was able to effectively cancel my account, however my profile, text and pictures remained active to the public domain.

I was doing a routine audit of my checking account and discovered an unauthorized charge from Match.com for $108. I contacted their customer service department and informed them that this was not an authorized charge and that I did not wish to continue using the service. The agent asked why I didn't like the service, perhaps trying to warrant a valid excuse.

I have been a member for a long time on and off. I signed up for their "pay for six months, get six months free if you don't meet anyone" promotion. Well the six months passed and I did not meet anyone of quality from their site. They ended my subscription and it took days to reach someone to have them honor my free six months.

I have 12 unauthorized charges to my bank account from match.com. They do not have a telephone number that I can find to make this madness stop. I am not a member of this site. How they highjacked my bank account information is beyond me.

I dropped out of match.com 1/1/08 and thought I had deleted all my personal address/bank account information. I received a charge to my bank, a debit without the proper code to go with it.

Match.com makes money by violating people's privacy by listing people who have asked to be taken off the service. It appears that Match.com keeps users listed, and their profiles visible via RIM's Blackberry devices, in an attempt to boost the apparent number of subscribers. My girlfriend of 3 months broke up with me while she was away on vacation because she looked up my profile on her blackberry and saw that it was back up. I tried the same exercise on MY Blackberry's and sure enough, up came MY profile, even though my subscription is inactive and I had checked the box to keep my profile hidden.

On March, 1, 2008, I checked my bank account, and it was over drown by $29.99. My bank inform me that it was from Match.com. I was very surprised because I only used this site one time about two years ago. The bank informed me that Match.com has been taking $29.99 out of my bank account since Dec. 2005. I have a lot of bills coming out of my account every pay and did not find out about this until I was in overdraft in my bank account. I had no idea that they where still taking money out after the trial time. All they have to do is pull my e-mail up see that I have not used match.com for two years or more, and I just wanted to know if there is a chance that I can get my money back.

Deceptive ad practices. Does not deliver any information that I may benefit from. No customer help.

Match.com International approved my profile and photo a few days ago. I browsed the site and everything was fine. So today I decided to become a subscribed member and transferred them money for 6 months ($75). A few minutes later I couldn't access my profile and I kept receiving the message, There is a problem with your account. So the money is wired, I can't access my account and I can't cancel my suscription. The match site does not give their telephone number to contact them. And they don't respond to questions in your emails.

Match.com sends bogus winks and email contacts to members. When I initially signed up, I almost immediately received several winks & emails from incredibly beautiful, much younger women who were hundreds and thousands of miles away from me and obviously fake. On another occasion, after altering my profile and expressing my dissatisfaction with women who post very old pictures of themselves, I again received several bogus winks & emails from members who were thousands of miles away from me. It seems that any time a member gets discouraged or complains about the lack of viable matches or is nearing the end of their membership, match.com tries to keep you interested by sending FAKE contacts. What a horrible and deceitful way of doing business!

I was taken off of match.com, I was not told why. I e mailed them but they didn't answer. I want my money back.

Visited Site. Did a preliminary search. In that search, I was presented with females who supposedly lived near my zip code. ALL CANDIDATES VIEWED HAD PHOTO'S OF THEMSELVES POSTED! I saw some potential candidates, so I paid match.com my money and joined. Once I was a paid, registered member, I did the exact, same search again. But this time, the MAJORITY of candidates returned had NO PICTURE posted. Matter of fact, when I did the PRELIMINARY SEARCH, I wrote down the screen names of the ladies I was interested in. But once I paid my money, they vanished! Within MINUTES of registering, I emailed customer service, expressed my dissatisfaction and told them to refund my money. They told me they could not do that. Match.com engages in deceptive advertising practices to lure consumers into spending money with them. I want to sue Match.com! My wife died on November 11, 2006, and it has taken me a year and a half to get up the courage to try and find someone to go to dinner with. I am upset and feel like I have had money stolen from me.

I registered with the site yesterday, and it took all my details. I put my card details in for payment for 1 month! I started to search which it let me do and sent replies to other peoples profiles; then halfway through messaging, it popped up that I had unsubscribed! Now I don't know if it has taken my money, and I can no longer access the site. Where ever I try to click to get help, I get nowhere and cannot afford to be billed for a service I cannot use. Why is this, please?

Today I tried to access my account and all I got was it says I have a problem on my account, and I should contact executiveteam@match.com. I just want to log in and to access my account!

I canceled my subscription, and they are still stealing my money; it has caused me great financial harm. I cannot seem to reach anyone to end it.

Match.com is a dating website. I am a Puerto Rican woman. I went out on a date with another member who is Jewish. I emailed him afterward to let him know that I wasn't interested in seeing him again. In response, he sent me a series of text messages which became progressively more hostile. One of his text messages read: "God I actually thought I met a **** with class. Lavare mi quatro banos." That last sentence was Spanish for: Wash my four bathrooms. He also told me that I should stick to my own kind. I emailed a formal complaint to Match.com customer service as well as the Executive Team, apprising them of this member's racist comments. I expressed concerns about this member being able to remain on the website with the potential to approach other Hispanic women. I told them it wasn't fair to the other Hispanic women who might go out with him, unaware of how he feels about the Hispanic race. I also forwarded this member's text message to Match.com and welcomed them to contact me if they were in need of further information.

I signed up in December 2005 for three months for $56. A lot of jerks contacted me. I then met someone a week later and we've been together ever since. Yesterday I was going through my checking acct statement and see a $59 charge from match.com I called them up. They said they'd been charging me $59 every three months for the last three years. They said I agreed to auto renew. I did not. Not only did they auto-renew me without my consent but they never sent an email or letter telling me they were charging me. On top of this they raised the price on me. That's a change in contract. That's not legal here in California. I got them to refund three months, then I asked to speak to supervisor. I got another three months, then I asked to speak to her supervisor. They put me on hold forever then said the supervisor didn't want to talk to me. I just made a report with the Better Business Bureau. Match.com wasn't even listed there. Everyone should complain there. Match.com is in Texas but the rest of us are in different states, countries with different laws that Match.com is breaking. Another thing, don't pour your heart and soul on your profile. Jerks use that as a script and they become whatever you say you want in their profile. Soon you will see it's all a lie. Be careful online dating. Theoretically it sounds like a great way to meet someone but only if both parties are honest and ethical.

Every time I use my email a pop up of a woman in bed advertising match.com pops up.

We have been blocked from our account and many purchases have been made on our credit card that we did not order. January 14 is when they took $37.88 out of our account. Plus they took out $29.99 out of our account that is now blocked.

I canceled my subscription back in December and requested that all of my details, including bank account information, to be removed. I was billed in January.

When I signed up, I was offered 6 Months free if I didn't find someone within 6 months. I was just billed for another 6 Months even though I didn't find someone. I ask that I be given the free subscription as promised.

I had put up a profile, they e mailed to say I had mail, and I had to subscribe for one month to pay to read the mail. I DID NOT AGREE TO AUTO-RENEWAL - I NEVER DO. There was no mail; there have been no matches. Every month since then they have charged me $22.50. I have e mailed them every month to complain and have never received a reply. I have placed the amounts in dispute and have now closed my credit card account and cut up my card in order to stop them charging me. My advice is: DO NOT SIGN UP TO MATCH.COM UNLESS YOU WANT TO GIVE AWAY $22.50 A MONTH FOR EVER FOR THEIR DOING NOTHING.

I too am one of the many (perhaps thousands?) that did not accept the auto renewal policy. I did not use my account on the following day and immediately contacted customer service to cancel and obtain a refund. To my knowledge I DID check the do not auto-renew button in "prefs". Either way, they claimed that I had used my account after the expiration, giving them the right to bill me $60.00. I have contacted them for proof of use and then cannot verify the usage that I did send emails, which I DID NOT. NOTE: They admit they use East Coast time. I am on West Coast time. That means my account, according to them, actually canceled at 9:00 PM, my time.

I'm losing friendships over this.

I joined match.com and thought it strange that a slew of the same men were still registered. I already knew of one man who was unaware he was still on their website. Another man was not active match but still had his photo and all the information about him - indicating he was available. In our 2 e-mails, he never let me know. Then, he wanted to meet for dinner. Instead, I wanted to talk by phone. The conversation began, and I thought he might be suffering from a slight memory loss. He wanted to know about me (which, I assumed, meant he wanted to learn more about me - WRONG!). He wanted me to send him photos (I thought he meant MORE photos than were on the website). Then he would repeat the same questions, indicating he either had not listened or he had memory loss. I questioned him about this, and that's when I learned he didn't even know he was on match. Then he began to get vulgar. I then sent him an e-mail saying he should cease contact.

I'm unable to access my account with match.com. When I log in, a message pop up saying to contact the executiveteam@match.com. But since I contacted them nothing has been done. Is this some sort of a trick to take my money?

I have been a Match member for two months. Many matches had the same pictures with the same profile information but different names--leading you to believe that these were all separate individuals, which they weren't. Many matches were able to wink or send you emails, but you were unable to see their profiles. One match individual asked me to help him cash money orders that he was unable to cash abroad, and wanted the money wired to him. (I declined to assist him.) Would receive many winks (5 to 10) in a day, and none of them would ever respond; also sent out many winks and emails, and those members would never respond either. Way too many sent for not one response.

I became a member for a period of two months. I sent out 138 emails showing interests, and winked 50 plus times to also show interests. I resorted to this, after the people they were sending me for matches, and the percentages of compatablity toward members, wasn't even close to what I was looking for. I was told numerous times, with a 90-85% percent match that we were compatable. After sending out a few emails to these few women, I was told that we were not. After a few replies, from the women, I noticed the following:

I just wanted to echo the numerous complaints others have had regarding their automatically renewed policies. I signed up for 3 months with the intention that that was the only time they would bill me. Now, I looked on my most recent credit card bill and noticed that they renewed me against me wishes. I called them to try to get the charge reversed, and they refused because buried within their terms in conditions, they state that they will auto-renew the account after the end of the first subscription term. They didn't even email me to notify me that my account had been renewed. To make matters worse, their customer service was extremely callous and condescending and refused to answer many of my direct questions, instead answering them with textbook, annoying techniques from their sales manual.

They guarantee that if you do not meet someone special in 6 months the next six months are free. They didn't say that there were specific conditions in order to qualify for the guaranteed free six months. They told me I did not qualify because I removed my profile for about a day. I did this because I met someone whom I thought was special. He turned out to be a con artist from Nigeria who asked me for $300, which was not an isolated incidence. These predators contacted me about 8 different times on Match, but I learned from the first one.

I signed up for a 3 month subscription in August, 2007 for roughly $15. In November, before my account was to renew, I cancelled and was taken to a screen that gave me the date my account was to become inactive. I know it was cancelled, because I was unable to log in. The day following (Nov 27), I was charged $59.97 to my bank account. I called once, and was told that I'd be given a courtesy refund despite their policy. The pending transaction posted to my account anyway. I called again and was told AGAIN I'd be refunded, but have yet to see that money back in my account. Here's their customer service number for anyone who's interested: 1-800-926-2824. Make their life hell. I have requested that my bank place a stop on any debits they attempt to collect.

Match.com was the only service that my credit card company blocked me from using online. (I should have taken that as a warning.) I reluctantly used my checking account to join. Twenty-four hours later, I could not access the website and was told that I was terminated and they would not reveal why. I had to get a subpoena to find out! I politely asked for refunds using their email since they mysteriously and suspiciously do not have a phone number to speak to someone. I received another email apologizing and stating that I can access the website. This was not the case. I am frustrated and had to change my checking account because they will automatically take out money, and I was afraid that they would clean out my account. I will NEVER use MATCH.COM AGAIN.

I tried Match.com for about two months. I received quite a few messages from potential dates from people who did not even fit the age profile. The ones that fit the age criteria did not have photos with their profile. At the end I tried to cancel my membership, but the site will not let you--you have to call and talk to customer service. I e-mailed them and was told that I was not going to receive a refund for the remaining months even if I will not be using the service. I cannot believe that they can get away with something like this.

I cannot get logged on to Match.com. I have tried to log on to executiveteam@match.com. They said something is wrong with my account; that is why i was referred to the above email address. Why can't I make contact with this particular department? Does it even exist? How about some initial results.

Somebody by the name of David R. Nichols used my routing number to make an account with match.com. They took $161.00 out of my checking account. I did not make sign up with match.com, and I want my money put back. This has overdrawn my account, and I and don't think I should have to pay for this, either. I want this mess fixed up.

I terminated my paid account in July, received confirmation of that fact, yet was still continually billed over the next several months. When I brought this to their attention, I was promised a full refund and assured once more that the problem had been rectified.

I keep getting text messages from individuals from Match.com asking me out on dates. I have never registered or dealt with match.com. These text messages come in all hours of the night on my cell phone, with new number since January, 2007. I have called Match.com, and they state the problem can't be fixed because of the members' privacy.

I was blocked from Match.com and don't know why I was blocked. Cannot find out.

Auto payments monthly from my bank, continue months after my removal of my profile at their site. I call their billing dept. but it is automated and they do not respond. They continue to send me advertisements of new Matches, but if I go to the site they tell me I must re-join. taken at least 3 months of $19.95 from me after I requested them to stop.

My checking account was charged by you guys and it was not by me. Someone has stolen my identity. I have been in a relationship for almost 11 years. I did not sign up for match.com and would like my money back in my checking account as soon as possible. I have proof that i did not sign up with match.com by means of the drivers license number you have is not mine. I would like a copy sent to me of the application form that this person filled out for police records. I am aware of who is using my identity and that will be taken care of first thing in the morning when i call the police.

I am self-employed and have hit a slow period in my industry with no immediate income expected. The $70.00 charge is a hardship for me at this time.

I have yet to have a resolution as I just started to fight this battle on Friday, Sept. 21, 2007. I had NO idea they were continually charging me. I have contacted them by email, getting an affidavit from y credit card company, can contacted Match's legal counsel. If they won't reimburse me I will be taking them to small claims court. I am also filing a complaint with the Better Business Bureau.

Like many others on here, I signed up for a three day trial, after having to enter in my credit card info. I cancelled the same day I signed up for the service and verified on the account page that I was inactive. Unfortunately, I didn't save the email they sent me as I didn't think there would be a problem. Well, I left for vacation and five days later saw a charge from Match.com on my credit card for one months service. I sent them an email and they responded with a message saying that they don't give refunds.

Well, 6 months ago I signed up for the 6 months guarantee on Match.com. I uploaded all of my photos, contacted at least 5 members every month and my profile was always visible. During the first 4 months of my membership I was switching photos and updating my profile and every month I received all of my check marks that I had complied with the program. I noticed at the beginning of month 6 that I had a check for failure to upload a primary photo. I called customer service and spoke with Cathy. She told me that there was no problem and it would not impact my subscription.

I was a member of match.com for 6 months and cancelled my membership 3 months ago. I still receive matches via e-mail from them and winks even after I cancelled my membership. Just last week I found a link on their site that tells them to stop all e-mail messages, which they have not. I am still getting matches and winks which I do not want to receive.

Make Love Happen Guarantee by Match.com is fraudulent program.

I use my check to pay for the subscription and the first payment I did authorize. However 3 months later, $50.97 was withdrawn from my account WITHOUT MY PERMISSION OR MY AUTHORIZATION. I told them I needed a refund. She then put me on hold and said she needed to talk to her manager. My account was credited back shortly there after. I also told her to cancel the account.

I subscribed to Match.com in March 2006 and did not use the site from September 2006 so it was inactive, then March 2007 an amount of £67.17 plus £1.00 was taken from my debit card illegally. The bank said they could not refund it and I would have to deal with Match.com. which I think the bank should get a refund back from them as I had not agreed to it. I emailed them and only got one reply asking for user names and emails address that the account belonged to. I have had no other correspondence and would like to know if any body has been able to get there money back from Match, or if there is a legal body that would help people get there money back. Please contact me with any information that would help.

I have not been a member of Match.com for MONTHS. When all of a sudden a charge shows up on my credit card for a THREE MONTH MEMBERSHIP that I had initially paid for in September of 2006. This membership expired in December of 2006, now all of a sudden in March of 2007 I am being charged $50 for a three month membership that I do not want. I am livid. I of course tried to contact them and of course they are closed. I have not been on the site in months, and I cancelled my membership...I am having my bank reverse the charges.

I applied to Match over a year ago. They told me via email letter that my subscription had been cancelled after several months. Now, I am overdrawn on my credit card account due to Match.com deciding for me to reinstate me with out my permission.

They continue to auto renew my subscription and when I complain, they send me a form letter stating they don't give refunds.

I went for the free trial, and signed up. Then I moved from CA to PA and forgot about them until I noticed a renewal charge on my bank account.

I went for the free trial, paid a fee to keep the account. The account was locked out and never was I allowed to access the account, called customer service and they said account is locked, nothing could be done. I nevcer got a refund and couldn't use the account. The other day I got an email stating that I would be charged to renew. This is NOT right.

I accepted the free trial and then enrolled in a one time 6-month subscription. Six months later a $77 renewal charged appeared on my credit card from match.com, without any advance notice nor invitation to renew. I do not recall that I ever agreed to THAT.

They will no allow you to unsubscribe and continue to charge annual payments. They do not respond to complaints. I was charged over $65.00 again this year and cannot stop them from continuing this practice.

Signed up for 3-day trial period and was charged anyway after cancelling before the 3-day period was up. You have to write them in order to get credit.