Match.com Reviews

I signed up for Match.com. I was instant messaged within the hour of joining by an alleged military person. He asked for my personal email stating that he was overseas and he had issues with match's instant messaging. He sent me a couple of photos claiming to be a soon to be retired widow. He claimed he was stationed at Camp Eggers in Kabul Afghanistan. He was evasive to my questions, but sent me a long winded email titled "all about me", which consisted of a military resume. I googled camp Eggers and discovered it was closed this year and that the verbiage he used to describe Eggers was verbatim. I further found a military blog indicating a scam that is occurring with men from Africa posing as US military personnel, who become involved via email and eventually ask for money.

I'm not an unattractive person but have had 190 views and only two people messaged me, which quickly stopped for no apparent reason after some basic hellos. Someone sent me a 'wink' and I immediately responded because I was on. Absolutely no response. It's amazing how many people are on but no one is willing to chat. Lesson learned.

Seriouscigars.com was hacked and someone got my credit card and personal info. They used different cards on different emails that were stolen so my card was billed 60$ and I reported it to my bank. The bank reversed the funds and cancelled my card. I got a new card a few days ago and now my email has 100+ emails from Canadian men interested in this female hacker. There was also someone else from seriouscigars credit card info used to create the account.

I checked the DO NOT renew on my profile. They renewed anyway. The customer service rep said that she looked at my profile, and I had not checked it! (I was charged twice: 127+ $). HER supervisor declared to me (and my Capital One agent) that this option was not available. It WAS in early 2013 because I remember clicking it (after digging for the option). THESE people are thieves AND liars. Who wants to join a class-action lawsuit? THANK goodness I have Capital One has the recording of the rep and her supervisor, and they have conflicting reasons for MY charge.

I created an account, entered some information, and suddenly BAM back to the first page where you sign up! I did it again, entered the same email and username and pw, and the same thing happened again! Third attempt was different, I didn't fill these personal information pages, I went straight to my profile and settings page, there it says I need to confirm my account. I did it by clicking on the button in the email they sent. Then I got an error message that this email and account don't exist. I tried to log in, and the same thing: My account just doesn't exist! I registered for the 4th time, and logged out, and then I tried to log back in, and the same error!

I want to express my absolute disgust towards the customer service department of Match.com. Users beware - if you do not take your account off of auto-renewal for billing, you will be charged and denied a refund. I called a few days after I discovered a new charge on my card because I never got a notification that my account was about to expire and apparently they put you on auto-billing when you first sign up for 'convenience'.

I signed up for 6 months, poked around the site for about an hour, found it to be totally useless, and promptly cancelled. Saw a charge for $137 on my credit card the following day and called the Match customer service line to request a refund. They absolutely refused, and I gave the person a piece of my mind. Then I contacted my credit card company to dispute the charge, since I am out $137, and Match is out nothing. This company is not interested in customer service at all, just in raking in the $$$$. I will NEVER do business with them again and will advise anyone I know against it. SCAMMERS!

This website is plagued with non-existent matches. It does not attend to your preferences and requirements. For example, if you ask to be matched with men only, you start receiving "likes" and "emails" from women or worse from women claiming that their bosses are too shy to write... PLEASE! Sometimes, you receive these pathetic, full of Sh^&%, long emails that are just too insulting to your common sense and intelligence. Do not waste your money.

I paid for 6 months membership by my VISA for Match.Com last October. After 3 weeks into it I couldn't log in to my account and I had to do it via my Facebook log in. I discovered my account was hacked by someone else and using my profile and e-mail to communicate to others. He changed my e-mail address in file, my age, my picture and my location. The next morning I contacted the customer service and they restore my account after changing my password. About 4 days after, I couldn't log in again and my account was blocked in by match.com with no explanation. I contacted their customer service again and was told it is in the hand of the head office and they have no information about my file. They will send request to them and I will be contacted in 24 hours. This did not happen.

I decided to give Match.com a try since they had a half price sale. I am 50 years old and Match would send me profiles of women between the ages of 28 and 38 who claimed they were interested in me. The problem was their profiles said that person was interested in me...listed they were looking for men no older than 40. One day I was online and I get three wink alerts in my email box from pretty women half my age. I immediately click on "View Their Profile" and all three profiles were not available or deleted. I called Match's customer service to ask why these profiles were unavailable since I just got the Wink alerts five minutes ago. The match customer service rep says to me, "We do not send fake wink alerts to people in order to keep them as members." The problem was, I never mentioned that nor did I accuse them of doing that. Finally when I emailed them to cancel my membership, I was bombarded with pretty women's profile, mostly from out of state. What a joke.

I paid for the 3 month service about a week ago. First of all, you have to be on your guard because there are scammers lurking in there with fake profiles. The scammers I came across were trying to get your email address or phone number right away when they send you a message or when on instant chat. Also by looking at the girls profile, you will notice a 29 year gal old looking to meet men 70 years old... yea right! Or look at their Ethnicity and it reads something like "Latino/Asian/White/Islander" and the picture does not match... yea right! So, again beware and always be on your guard. The plus side is there are a FEW real girls there. There are few and far apart. I did manage to meet one lady and currently arranging to setup our first date. But it took about 40 emails all together to get one to respond. It's all a numbers game. Just make sure you post your best recent picture. I've seen some real ugly photos where the girl look like she did not care. If I get a chance I'll post an update in the near future.

They told me someone had infiltrated my profile and sent out messages posing as me! However, they would not disclose if it was internal or someone who had obtained my password and logged in as me! I would need search warrant to release any account info. Other than being a huge nuisance, I'm concerned about the safety of my personal and financial information! Has anyone experienced anything similar?

I had the account for 3 weeks before I cancelled. The 1st 3 days I couldn't get on because the password didn't work. Had 1 week of ok operation, then my password got messed up AGAIN. So, I cancelled and I was informed that they don't refund you any money. I spent $139.00 on this stupid website. Never again.

I had a one month subscription with Match. I cancelled, then all of a sudden I had likes and emails. Signed back up and the 3 emails turned out to be 1 and the guy didn't even exist. There was no user account by that name. So I cancelled again. I feel stupid for this but I got a bunch of notifications that 21 men "liked" me and I had 2 emails. So, I tried again. It was the same thing. Bogus emails from fake accounts. Very hurtful.

Most of my "matches" did not match me. If they did they based it on general qualification such as "he has no children living at home". Since I am in my 60's that is rather lame basis for a match. It seemed like many of the men I emailed did not exist; not only did they not respond (reasonable) but some never even read the email/profile. These were the most interesting ones. I think they didn't even exist in the match world or were on a long, long time ago. I have a personal friend whose profile popped up. When I told him that he said, "I've haven't been active on Match for about a year!"

I did not meet anyone of interest during my subscription. I had men asking for money, etc. Never had I a compatibility rate over 90. I cancelled prior to my subscription end date and they still took money out for another subscription. I contacted my credit card company, and they refunded my money. Then Match billed again and I lost the money. So now they have over $76 of my money and I cannot login to contact them. I called my credit card company again and they stated there is nothing they can do. NEVER will I recommend Match.

First response on Match.com...was a SCAM ARTIST. Wanted to borrow $2,000.00 after 3 days of sending red flag LOVE texts. 1st clue... works in South Africa... wanted to correspond on IM Messenger. His name is James **, goes by **. His bank is USCB, of which I'll send copy. Contacted Match.com. They did NOTHING...!

It’s decent site-- for a web dating site. If you're a trial member there's nothing you can do there-- you can't send emails, and you can't read emails if anyone writes you. And they review everything you try to post. If you write anything critical to the site, they edit it out. They used to be a lot more strict about photos. Now, if it shows your face they'll generally allow it. Like all web dating sites, they claim just about a 50/50 male to female member ratio, but I don't believe it. There are always far more guys trolling the web for women. That’s just life! Anyway, like I said, you can't do anything there unless you pay to subscribe-- and it's not inexpensive. But the plus is, women who've paid are probably more motivated to meet someone than women who do the free sites like PoF and zoosk, so that's good.

I am a tall, fit, professional in my early 60s and used Match several years ago when I was first divorced. After 6 months, I had interacted with about 200 women online and had met over 30 for a dinner date. I met a beautiful, fit, professional woman who was smart, funny, and enthusiastic about our relationship and we had a wonderful, exclusive 2 years together. It ended over events that were outside of our control and not either partner's fault. I had used POF during that initial search and met only a fraction of women compared to those from match. Over the last year I have re-enrolled in match, as well as POF and joined the free Cupid site. Again I have interacted with over 200 total women online and met over 40. Again, match has produced the majority of those meetings and those women have all been reasonable reflections of their profiles.

I suddenly began receiving emails from these thieves, and I NEVER have had an account or membership with them. In fact, I've deliberately NOT joined their site. That means they phished my address, and who knows how much other information about me? I've sent numerous emails asking them to stop emailing me. I've "unsubscribed" following their BS instructions, and that's only gotten me MORE emails. I work in the disputes department of a bank, and I love processing against these creeps and taking money away from them and returning it to the multitude of customers who've been ripped off by these thugs. Contact your bank and dispute the charge. Each dispute costs Match.com a $40.00 fine and more. It also damages their relationship with their bank. Go get 'em!! Grrr.

Fraud, flat out lie. They say you have someone who favorite your profile. When you respond you can never see their profile. Then they show people, you send e-mail after e-mail never to get a response. When they send you an alert someone likes you, they're always 1,000 miles away from where you are. Now I'm going to try and close my profile. Get my money back!!!!!

Apart from the pitfalls, highs and lows of online dating, my biggest complaint is that I can't unsubscribe the iTunes. I really don't want the service, it's not a good time, and having it actually stresses me out. I still don't know how to stop payment, my best guess is to cancel my credit card on the account. But now I can't purchase anything in iTunes for 3 months until the account has expired. Or it relapses. Other than that, it's what it is. It's not clever or flashy. And for men, I'm sure it's stressful. I met someone special on there, by luck, I think. It didn't work out, but I wouldn't have met her without it. For that I gave it 2 stars.

As my 3-month trail membership came to a close (I decided not to renew), I gave my email address and phone number to some women with whom I had been communicating. Some time had passed and I figured they just were no longer interested. I reread one of my messages and noticed that my phone number was incorrect, and thinking it was just a typo, I sent another email with the correct number and an apology. After reviewing other messages I had sent, I noticed that the same mistake appeared in all of the messages. I also saw that my email address was changed from "[aol username] @aol.com" to "[match.com username] @talkmatch.com", thus assuring that any further communication would be possible only through the site and a renewal would be required to continue. I still had two days left on the subscription.

I subscribed to Match.com on 11/2/2014 at 10:53AM thinking that I was going to be paying $19.99/mo. as advertised. Once I submitted my credit card information, it stated that my credit charged was charged $239.88! They charged me for the FULL 12 months at once. At no point during the subscription did it say that I was going to be charged the full 12 months at once. I went to their website at exactly 10:57AM (4 minutes later!) and canceled my subscription. Three days later, I saw a transaction on my credit card for $239.88. I tried to find a customer service phone # to call them right away to get a refund but instead found an email address.

I subscribed for this service this morning for my mother. Once logged in, I tried to help her create her profile and search for singles. The ease of use for an older individual was not ideal in the least. The site promotes that it is easy to use at any age, but this is clearly not the case. The site was even hard for me to navigate (took me 20 minutes just to get a picture uploaded). My mother decided that she was not going to be able to use any of the features by herself, so I called the company to cancel. After being a user for a little over an hour, I was denied a refund by customer service reps, supervisors, AND 2 managers. $150 for an hour of use. DO NOT USE THIS SERVICE! They are thieves.

After being with Match.com for 7 months, I've learned and realized their business lacks integrity and definitely don't care about its customers and cares only about revenue. Ironically, Match.com is a company that's suppose to "HELP" people find love, and yet it's not a people-oriented company at all! Match.com automatically renewed my 6 months subscription with my consent. When I found out, they told me user can choose not to select automatic-renewal option. So basically, by default, when you first sign up to Match.com, the option of "6-month automatic renew" is setup in your account. As a user, you're not aware you had this choice until Match has already charged your credit card.

Finding a good woman in match.com is nearly impossible because everything is based on their viewpoints and often their misjudgment of my character, written and photos. The biggest flaw of American women are their high expectations for men what she wants. Flexibility and adaptability are keys for the relationship. The meeting and date reality from this dating website of match.com is 80% of failure. Some women are prostitutes or ex-prostitutes, femme fatales, and even, desperate for they're seeking a gold digger. I was unhappy with the dating web service, and they kept pushing me to join their dating support sites such as chemistry.com and additional fee for deceptive ad of boosting the chance to meet more people. I cannot refund till the expire ended. It really wasted my money for this gimmick dating website. We suggest you to avoid www.match.com, and it is not worth! Stay out of this dating Web site at all cost.

Auto renew is a scam. I complained and told it's policy. Well it's a terrible policy, it's robbery! I asked for a refund once and got it. They never turned off the auto renew.... Daaaaaa!!! Obviously I didn't want it anymore or I wouldn't have asked for a refund the first time. I need a lawyer. I think a class action is in order and charges for theft would be appropriate...... Any lawyers want to take this on?

Match continued to bill me, refused to refund my money, or even pro-rate a refund after I contacted the company with my cancellation. Citing "policy", no one with whom I spoke apparently had authority to act responsibly to assist consumers.

No consideration. Paid for 3 months of service, stopped cold at 40 days, told to contact resolution dept., no such dept exists.

The worst men I've ever met in my life were from Match.com. The last man I met on Match.com was 5 years ago...when I was done with Match. He's an abusive bully narcissist (redundant?). He couldn't get a date any other way and surely no one who personally knows him would fix him up or introduce him to women. Five years ago, after I literally ran from him, I see he's still on Match.com, and other sites as well, scamming women. He is not looking for a date/relationship, he is looking for victims. He uses them for sex and moves onto the next victim. I think this is very typical, not an isolated case/situation.

I had been talking to someone online and I got this email: "Re: Hello - I pulled up your profile and came up with what I could not believe. You can see it for yourself, just follow the link or copy and paste it on your browser and see what am talking about. I think there should be an explanation for it. Kindly view and see for yourself. Hope to hear from you." You can tell it is a scam... but this is one of many. Anyone else getting these type of emails?

I am talking to all the women out there who are looking for a relationship. Do not for any reason try it, it is a waste of money and you will end up feeling worse than how you started!! This is a hook up site. I wish I had read something similar before I joined and it would save me a horrible summer.

I had a terrible experience with Match. DO NOT SIGN UP! It is actually a scam. The people on there are all strange. I met up with three men and they all stalked me and constantly texted/called me. Therefore, I am done. When I tried to get a refund for a terrible and scary experience, and also not even utilizing the account for months due to a surgery, they would not give it to me. They want to collect as much money as possible without even actually doing what they can for you. They will charge your credit card without notifying you. Customer service was extremely rude as well, very condescending, and they only want your money.

I found out that my legal husband who is still married to me opened an account with Match.com. I called this company to complain that the screening process is not adequate and that married men should not be signing up. The company basically did not want to hear what I had to say and pretty much said screw you… Does anyone know how I can expose the company and my good for nothing husband for unfaithfulness?

I was a victim of falling for a advertisement and getting a 3 month subscription. I was given the option to sign up for 1 month, 3 months, 6 months or a year... So I did the 3 months subscription - Now one would think you buy a 3 month subscription, then your account would only be active for 3 months unless you renew your account. Well, I am at fault that I did not read the fine print well and I was continuing to be charged for an account that I never used and thought had closed. After contacting the company, they were rude and unhelpful. The first person said, "we don't do re-funds", then when I asked to speak to a supervisor, that supervisor gave me 1 month refund. I was not happy with that, so I called the corporate office in Dallas, TX and I was given another 1 month refund. So a total of 2 refunds so far from a company who first employee said "we do not do refunds". So that obviously not true.

I joined Match & all I got were inappropriate emails, scammers & all my matches were WAY outside of my preferences. LOTS of hidden and fake profiles as well. I paid with PayPal & filed a dispute/claim against Match & PayPal found in my favor after I submitted my complaint. I had tried to no avail to reach Match by phone & email & received no response ever. So....if you paid using PayPal file a dispute & escalate it to a claim & they will most likely refund you because Match will not respond to even PayPal's emails!! Good luck! For me...lesson learned, I will not be doing online dating anymore as I have yet to find a decent dating site.

Joined free portion of site & completed profile. Within 2 days, I received 3 emails from the site urging me to subscribe...seems 3 members had made me their "favorite." I did subscribe, paid my fee...only to find out that there were NO members who "favorited" me! I sent a total of 25 emails in 2 days and got NO replies! Called Customer Service (?) and was told there are NO refunds! They explained that members who favorited me were no longer on the site! THIS IS THE BIGGEST SCAM I'VE HEARD OF IN A VERY LONG TIME!

I met someone on Match.com who claimed to be 35. It turns out they were 47, and the images they used were most likely over 10 years old. I barely recognized him when we met. This man also gave me a fake last name, and told me he was a firefighter. I felt very awkward at our meeting and finally I went to the bathroom and pretended I was sick and left. This man knew my full name and he continued to text and I blocked him. He must have googled me because he found my email address. We never communicated through email. It was strictly Match.com then by phone. It was when he emailed me that I noticed he had a different last name from what he gave me. I googled that name and apparently he had been arrested! He told me he was a firefighter, which he WAS. He was actually fired for sexual misconduct, years prior. I explained all of this to Match.com and they said they "know how I must be feeling", but they refused to give me a refund.

Well it appears that back in February 2014 I had contacted Match to cancel my subscription. They did indeed cancel and issued me a refund of the renewal. Now after signing back up with Match, my subscription ended yesterday the 14th of October 2014. Now I was recently laid off from my job about 2 weeks ago and was not paying attention to my renewal date. I was contacted by my bank today of the new charges. After contacting Match they refused to refund me because they said they did a 1 time courtesy refund already. I asked if there was a manager I could speak to and plead my case. They said no and that they follow the same protocol. We all know that is BS because EVERY company has someone that has the authority to make the final decision. No compassion for people. I am unemployed and now paying for something 1 DAY past the renewal that they say can't be undone. I could see if it was 1 week or so after, but 1 day!!!

I helped my mom start an account on MATCH.com. She has been lonely since my dad passed away a couple of years ago, and she is finally ready to move forward. As you can imagine, this was a big step for her. We quickly realized this site was a HUGE waste of money. She was immediately contacted by scammers. None of them lived within our location, and upon photo searching them online, we learned they were all scammers in some way. Reported this to Match.com and all they would say was, "you need to be more specific in your profile if you want to find a real match." Are you ** kidding me?? No refund, not even a partial for the 3 months she paid, even though she's only had the account 4 days. Someone needs to shut them down.

They automatically charge your credit card without warning. They don't allow you to see the end date of your subscription on the mobile site or the app so you have to have either a good memory or set a reminder to cancel before your subscription ends. A legitimate business would at least send a reminder email that they will be billing you for a renewed subscription BEFORE they bill you. I had to go through my credit card statement to realize I had been billed and when I called for a refund I was denied. They wouldn't even credit me for shorter subscription time and acted like they were doing me a favor by cancelling my membership so that it doesn't automatically renew the next time. Definitely not a customer service based business. Subscriber beware.

Match.com took money from my checking account without my permission. I cancelled my subscription with match.com in May of 2014. Then in October of 2014, I called my bank's fraud prevention line at their request. They asked me if I authorized a payment to match.com just a few days ago (October 2014). I told my bank no and I reported it as fraud. Now I need to try to get my money back.

I signed on for a three month membership in April 2014. I cancelled the membership (as required in order not to be auto renewed) on the site in my account in early June. I hid my profile at the same time since it would otherwise be active until the 3 mo. term was up. I never signed back on but my card was charged July 11 effectively renewing my account. I called the company and was given an automated refund process. My son went into the hospital about that time and I failed to confirm the refund until I was charged yet again Oct. 11. I immediately phoned and bypassed the automated refund system. They refunded the Oct. 11 charge but in spite of admitting they could see I was both hidden and never used the site after I claim to have cancelled, they would not refund the July charge.

I checked out many of the online reviews as I thought about whether or not to get a subscription to Match.com. I have been a 'looker' on the website for some time, browsing the website features and available profiles. It was quite obvious that some of the profiles were old (one guy's profile stated at the bottom that he had added that last line in "2012" -- I assume that if his profile had indeed been updated in 2014, it would be common sense for his profile to reflect this).

Be mindful that all your effort on match.com can be a complete waste of time. Match.com monitors our activities. If they feel our activities are bad for business, they "terminate" the account without warning, without providing a reason, and without refunding any payment balance. That's what happened when I started to have a lot of correspondence. I had made lots of friends, trying to sort out who is best for me to date, when Match terminated my account, after investing all that time, just as I was getting close to finding the right person.

I came on match.com because I was told by the site that BBBW and BHM were a huge part of the site. This is NOT true. Paid for 6 months and met no one except men who wanted a warm place to put it OR were romance scammers or cat fish. It's really sad. Now that my "paid" time is up and I'm on the free time, there are no new choices for me to contact. Don't think this is the right way to meet anyone. Good luck to the thin ladies out there. Maybe you'll get a better chance. Good luck on your search. To top it all off, if you give a bad review (less than 4 stars) on match.com, the system won't take your review. That's why they have a 4.7 rating.

Joined Match just about a month ago - have already reported almost 40 fakes or scammers. There are so many guys listed as widows all with no preferences - a dead giveaway! Match says they have a team of people who look into profiles - well if so they should hire me and fire the rest of the team. These fakes are so easy to spot. There are women fakes and scamming women also I hear. I am going to quit even though I have paid for another month and know there is no way to get a refund. Match - shame on you!

Been on this site several times, no luck whatsoever.... Will never join again and don't recommend to anyone.

I have been on and off Match multiple times and I thought I would give it another try. NOTHING has changed and if anything, has gotten worse!!! This site is a JOKE. It might have been a good site YEARS ago when people were finding their match, but as time has passed by, that is not the case anymore and so many scammers on this site. Match also post PHONY profiles on here just to get people to join. When you do, you find out these profiles are NOT genuine. Also... beware... Do NOT give out your personal email address to anyone on here or your phone number until you meet them. In one month I had at least ten people email me telling me this was their last day and they were not going to renew but wanted to get to know me through personal email. I was smart enough not to share and emailed them back calling them a "scammer". That is exactly what they are too!

I give this company a zero star rating. I signed up for a subscription for match.com because I thought a paying site would offer better odds of meeting someone who was serious about finding a mate. The first thing that was peculiar (I should have stopped right then), was that unless you clicked the permission to auto renew it would not allow you to proceed with the prescription process! I decided on the 6-month membership (silly me) because it seemed to be the better deal. It also stated that if you took that, your membership would renew at the same rate (wrong... It would renew at $30 more! AND THE AMOUNT IS IN US FUNDS).

I buy 3 month in match.com. I have a lot of men wanted to chat with me. They all begin very nice chatting about a week or 2 weeks with me, after that they all go for a trip to Africa and start asking for money. They send you photos, they call you on the phone, but all ended the same way, asking for money. What is happening with match.com? It is converted in Alibaba and the 40 thieves, don't have any respect for people's feelings any more.

Match.com now has a feature called "hot spot." You’re basically paying extra money on top of your subscription fee. What it claims to do is place your profile at the top of searches for 1 hr so you get more activity. After months of no interested activity I decided to give Hot Spot a try. I immediately started receiving winks, some from very attractive women. I tried to send emails to some of the women who winked at me but all their profiles were hidden. Why would women show interest but not allow you to respond by hiding their profile. Is also an interest that most of the hidden profiles were from women that look like they could be models.

I have joined Match on two separate occasions recently and once many years ago. Each time I took only a one month membership and made sure NOT to select the auto renew option! They are very quick to take your money. However the 'matches' were often very far away or not at all compatible. Why would you 'match' me with a guy who definitely wants kids when I definitely don't! This is an irreconcilable difference as is racial preference. Further the obese matches are clearly not a match for my active lifestyle?! Then there are the bait emails and flirts that I believe are initiated by the company. Before you pay there are endless flirts, interests and emails. The second you pay, NOTHING. Then, when your membership is due to expire you will again be inundated with winks and emails which you will then have to pay to read.

They are making too many fake profiles, plus they charge you automatic without refund. Yes $40 or $100 is not big deal if you find a right person. But they have to do right. Be careful. Make you cancel your membership. I have been there for one year. Did not find anyone - mostly creepy. Never, never, ever go Match again after I find out they try take advance of us.

The auto renewal feature is a good feature and I have no problem with that. My issues is that they do not warn you about charging your account. I got no notice except from my bank informing me of the overdraft caused by this charge. That is a problem. I get so many junk emails from this company on a daily basis but they can't send me one that says I am getting charged tomorrow for a renewal. Poor customer service for sure. I will never use Match.com again. There are too many free sites to use now which is why I quit using Match.com in the first place.

Match.com is totally bereft of any sort of conscience when it comes to how to treat their customers. I have now been a member a month, and can seriously say that I've never been so angry and disillusioned by a membership anywhere else. They charge you hideous amounts of money for very small possibilities of contact with other members. Only if you continue to "upgrade" your account and profile with lots of extra add-ons is there a chance to get actual contact with presumable dates.

I bought a 3 month subscription and can't get a refund even though I closed the account after 9 days and didn't correspond with anyone.

I paid match 137.00 to be added on their site. I have no way emailing my contact. Every time I try, it say, "apply now when you paid with you should get results." This has been going on for three weeks now. I am paying for something I cannot receive. Please help me solve this problem.

I deactivated my account when I still had more than a month of membership left from my 3 months membership I purchased. And I just found out last night, they charged me $78.36 on my credit card for another membership when I did not signed up for membership auto renewal. I called and spoke to several customer service people, and they all said they can't issue a refund because it is a company policy that their membership always automatically renews without customers permissions. If you don't go on the website somewhere and cancel the auto renewal, it will be auto renewed. Well, first of all, if they do not give you an option of membership auto renewal, and just put everyone on that anyway, that is very shady.

My account auto renewed.. I called the next day to cancel and they told me I sent an email, so too bad... Spoke to a supervisor, she said she would give me one month but it was not even a fraction of the three month renewal. I put the charge in dispute knowing I would lose but pay them later. When I lost the dispute they had locked my account and then said they will not re-instate until 60 days.. by that time my subscription is over. You can't get a person on the phone, the people you do get can't help you with issues like this... so they are holding the account hostage.. I didn't like the site to start with but if I paid I might as well see if anything changed. But as I said it is held hostage so now I paid for a 3 month subscription and can't use it... How the rich get richer..

No need to pursue match.com regarding my previous complaint. Misunderstood and as far as I'm concerned it has been taken care of and thank you.

I deactivated my account at the end of July but was renewed anyway. I didn't realize this until I received my credit card bill at the beginning of Sept. I didn't do anything about it since a month had already passed but was wondering if this is a recurring issue for customers of Match.com. I've heard from other friends that it has happened.

I wrote a review a while ago about Match and thought I had learned my lesson. First off, I want to note to all I have used all the services that Match has to offer. Emails, winks, events, everything. I have actually, through sheer luck, have made one friend, a nice guy who after time, we are becoming friends. Then recently, I meet someone else who as it turns out, we are better friends. That I am not upset about.

The first "gentleman" I communicated with we talked via email for 1 month. He said he really cared about me. He listed in his profile that he lived in Woburn, MA, turned out he didn't. He said when he was done with his business, he would move to the area. Well he started to have trouble with his business and he would lose everything if I did not give him $3,000.00. He harassed me and I had to go to the police. Of course he removed his profile so how do I report him to Match, so he doesn't do this to someone else? Match does not seem to make it clear or easy for reports. The next two guys were disgusting perverts! I wish there were a better screening process but I guess there can't be. People are paying good money to meet their "match", the site should be more user friendly.

I joined Match.com in early 2012 and after a couple months of no luck I discontinued my membership. Then on Nov 8, 2013 I rejoined using a free 7-day trial which I did not extend. This week in September 2014 a friend told me my profile was still there and it just says I haven't been on in 'over 3 weeks'. I googled my username and sure enough it popped up with Match.com but there was an overlay window that wanted me to enter name/email etc to look at the profiles. Match.com is using old inactive profiles to expand their user base.

This site has one objective, & that is to milk you of fees. The default position is that when you join, they open the repeat subscription, which you cannot reverse for 48 hours. This I did, then they offered me a free upgrade, & unbeknownst to me, they reactivated the repeat subscription (they say that I should tick the box to unsubscribe for a repeat subscription, but as I am not reactivating it, I have no way of knowing if this is true). In any event, it is clearly unethical. I e-mailed them twice via normal method, & twice I sent messages via the site. I received no reply. The only way I could get a response was to phone, which costs 10p per minute, & even then the person on the end of the phone was rude & very matter of fact. As far as the site itself is concerned, it is not bad, but the whole business model is to keep you subscribing & snatching your money. The matches that it runs for you are so far away it is laughable, so you are far better off searching yourself. Avoid the site. It is expensive & designed to take money from you in any way they can.

Subscribed to Match.com for 3 months. Less than a month later, my bank called and asked if I had authorized a charge for a Cupid.com. Match had already deducted another subscription fee and tried to deduct for Cupid. I contacted Match and they basically told me I was in error. They hadn't deducted anything. I had to cancel my debit card and wait a week for another. Charges were reversed by the bank. Guess they might have got away with it had they not got greedy.

I have tried Match for quite some time and have had no luck finding that one true love. I don't blame Match totally for that but when you ask to send an age group that is within your age group and you get everything but then there is a problem. I don't want to date a kid and I don't want to date my dad. I was ok with that and finally said enough!, cancelled my subscription. I kept getting emails saying that guys liked my pictures and my profile and I was put off because I cancelled my subscription. I went back into Match.com and deleted all of my profile and pics. However the emails keep coming and this is how Match gets people. They keep sending the emails of pictures of guys that are acceptable and try to get you to subscribe again. I am human and do look at the pictures and sometimes the profiles. Well, there was this one that really irked me!!! The profile these guys put up are amazing. Who do they think they are.

ONLINE DATING SCAM - My sister went online to match.com and had to subscribe and pay to communicate with anyone. She got a hit from Robert **. Robert ** said he was from the Ukraine and he had an adopted daughter name Jordan. He sent my sister pic of him and his daughter. He worked on my sister for about 3 months. After one month he was in love. He sent her sweet words and love songs. He said he was an architect and very rich that she would never have to worry about money which she said she was a single mother on a fixed income but she takes care of herself and her children and did not need money. Finally he said he was flying in with his daughter to meet my sister.

I subscribed to Match.com and so far have had to cancel twice. I have been ripped off by them already for $115.11. I called them when they responded to my bank by saying I had accessed this account over 110 times during the months they billed me again. This company are liars and they will rip you off. Do not trust them with your banking information. I am going to the BBB although I do not know if it will do any good. At least it will be on record for anyone else who is smart enough to check the reviews and complaints before they try this company.

Back in December of 2013, I subscribed to Match.com I cancelled 4 months later. Chemistry and match are the same company and I have been inundated with emails saying my account was activated on chemistry. I did not create or reactivate my account with either website. In fact I never created one with chemistry. I called and all they could tell me was that "someone" created an account using my email address and user name. Now I am pretty certain the "someone" was in fact match/chemistry.com. It is a scam. I have had to cancel this 3 times now.

Match uses false account advertising - offers a 2 day trial period if you sign up, but then charges you full amount and says that they won't refund you because you received messages. Phone representatives said that they could offer me the refund, then offered me a 25% discount, then changed their mind and said that they couldn't do a refund because the account was charged. (They don't seem to understand the definition of a refund!)

Since signing up with this website, have had five people contact me, two of whom were trying to scam me. One serious enough that I have notified the Fraud section of our police force in England. Told Match, after a succession of abortive phone calls, showed very little concern. As regards the rest of the website, their matches, totally not in line with anything I was interested in. Sent me details of women and overweight men, two things I specifically do not want and when I complained, I was told they were just guidelines... So why are they calling them match? Then received numerous emails telling me my profile popular, when only one person looked at my details. When I do a search, not deleting the people I do not want to meet. Search for fifty miles away covering people 500 miles away, etc. Despite numerous complaints from me, no help whatsoever. A total waste of time and money.

I am 52 years old and wanted somebody within 60 miles. I was getting emails from 30 years old and some of the people were WAY over 60 miles away. The people I did date and go out with were not what I would say were honest with my requirements. I had to settle for what I could get on the site. Pretty pathetic and I did get my heart broken from a pathological liar.

I signed up for a 3 day trial - misclicked something in an add on, the sidebar regarding a reduced monthly fee and when I tried to get my 3 day free trial It signed me up for a 3 month membership instead. When I called Customer Service (legitimately within the first day after having put the order in - as soon as I realized the error) they were unwilling to correct their technical mistake on the phone or provide a refund. I asked to speak with someone in a higher position of authority and was just put into an email list that couldn't be responded to.

Don't waste your money. Their customer service is horrible. If you're not satisfied they refuse to credit your charge account.

After setting up a profile with specific details, NOT one thing was followed correctly. Called to cancel & they will not refund my 3 months subscription. Poorly run. DO NOT use this site.

After reading reviews I was careful to set my account to NOT auto renew when I joined. I even changed my payment from Paypal to a credit card so I would have more control just in case. It didn't matter, they auto-renewed and charged Paypal. When I called, they said I'd used email so they'd have to bill me for a month, which was half of the 3 month charge. I was told it changed back to auto-renew because I'd read an email, but I am sure that it was not auto-renew because every week I would go in and look at the setting to be sure. This is definitely a case of fraud, but not sure who can stop them.

I was on Match.com on and off for about 5 months. I met no one. Most of the men were of a foreign nature, and out of the USA, like in London, Cambodia, etc. We corresponded for a couple of days to about 3 weeks, and then bamm. The questions came asking for x number of dollars, for one reason or the other. They are so sweet and nice, and call you baby, cupcake, honey, whatever, to get your attention, and than they ask for you to leave Match.com site almost immediately, wanting you to contact them through their personal e-mail, and or text. Yes, I did this several times, corresponding with all kinds. Most of them were widowers, never married, no children, the only child of their parents, but, parents are deceased for many years.

I had used the free trial offers twice. On the third time, I decided I would become a member. I would get updates in my g-mail. One I opened my mail and it was for an old account. I tried the help category, sent an e-mail, etcetera. My card was used to open another account because I went in to an old account space; I guess? The site also exploits people: the "free trial periods" are used as phantom profiles. They use them to for filler to feed the members who are lonely. I have written my states attorney general, I pray you do the same.

SCAM Artists! Don't use -- They renew billing at high rates -- even when you try to cancel online. They are a disgusting company with horrible customer service policies and no care for their customers at all. I believe that 1/2 the profiles are fake or predators. That is all I met --- beware -- OKCupid is so much better and free!

This whole Match is a SCAM!! DO not waste your money$$. There is no real ppl to be met, then they renew and take more $$$ on renewal, without consent!! BS! Waste of time!!! And money.

After several years of subscribing, my 6 month subscription had ended. I was on my smart phone to hide my profile and accidentally clicked on the one click subscribe button. And of course, I was automatically billed for another 6 mos. I attempted to contact Match.com through their customer service link which is obviously intentionally difficult to find. Evidently, they don't want to provide customer support because they didn't reply in either case when I complained about my unintentional subscription. Therefore, I contacted American Express to get my money back. I got my money back, but Match blocked my account so that I can't even go into remove my photos or delete my profile.

I took their 3 day trial offer. I automatically deactivated renewal cause this happened to me before. Even though I deactivated and definitely confirmed auto renewal, they charge me again. They claimed it was not deactivated. Total lie... Happened exactly same way 2 times. I am sure there are 1000's of others. Beware.

I have taken three-month subscriptions twice in the past year to Match.com. Prior to paying for the three-month subscriptions, there were all sorts of requests to speak, e-mail or meet in person requests. After joining the service, the requests dwindled to NOTHING for three months. There was however ONE request from a local female with all sorts compliments and come-ons. I quickly responded with absolutely NO response at all from that very same person.

I set a FREE account about 2 weeks ago. It soon became clear that the FREE account is completely useless as all you can do is search and surf. You cannot contact anyone, ever, at all!! So I decided to sign up so that I could communicate with the people I'm seeing on the web site, makes sense right? After paying the six-month program and spending about 3 hours sending emails to several people, I discovered a serious issue. As a paid subscriber, I can send emails, but only people who are also paid subscribers can respond. There is no way of knowing if the person you are emailing even has a paid account. So how many of those emails were ignored by disinterested people and how many were not replied to simply because they don't have a paid account?

I had my name with match.com long before I signed up for the paid service, and more than one friends told me about how exactly match.com works and its auto-renewal policy. So at the time of signing up on 11/23/2013, I paid attention to the following: A. Promotion price for 6 months at $89.96, B. 6-month guarantee offer, C. No auto-renewal.

I quit Match after a month and my contract ended at one month. Many weeks later I continue to receive emails from Match telling me about all the men who have winked at me or are interested in meeting me. Either they are keeping my picture up in order to lure me back and pay another round or they are lying to these supposed men who are interested that I am also interested. Either way, it is dishonest and deceitful.

I thought I had done my homework by researching top online dating sites. Match.com came highly recommended as one of the top five. However, it is clear that this rating does not take any of the complaints lodged against this site into account. I paid for a three month subscription and after two weeks, had to remove my profile because I had received almost a dozen scams and only two legitimate responses.

I joined the site for 3 months and opened my account on the phone. I specifically asked for it not to have the auto renewal on. During this time i discovered that the mobile app does not work in Canada but works if you are outside Canada (I travel a lot). During the 3 months i did not get any emails warning me about the auto renewal or explaining how it works. I didn't use the site much simply because they kept on matching me with people that were out of my match preference which tells me they just match you up with whom ever... I kept on getting matches that I had already said "no" to or already emailed show up in my matches again...

I'm a very good looking man at 45 yrs old. I signed up for a 3 month membership thinking it could save me money. I began with a search for ladies, sending winks and short friendly polite messages to probably a hundred ladies in all age ranges and locations. I was surprised when I received 0 response from my inquiries. My profile was very professional, descriptive and there were about a dozen really nice pictures of me. Nothing! I used their match every day and sent messages. I kept sending messages and winks to hundreds and no replies. Then I figured it out - there are a ton of men trying to score and a very small amount of ladies that have a paid subscription. So the entire program is a waste of time as nobody in the area is there and wants to pay their ridiculous fees to reply to messages.

I had signed up for a six month membership. It was canceled after two months because I allegedly violated some obscure "inappropriate contact" rule. I know who reported me and what they reported me for and it is sickening that match would do such a thing. I had exchanged emails a few times with a female member. She told me in her last email that she had lied in her profile (which happens quite frequently but mostly you won't find out about it). She was quite a bit older than her posted age and very unapologetic about it. If someone lied about their age, what other lies are they hiding I wondered?

I bought a 6 month subscription a year ago. The first misleading practice was to say that you could pay month to month but then they take the whole amount out at once. So I tried the service and like some of the other complaints on this site, I got people beyond my parameters winking etc. I went to a stir event and found that the men were almost all in their 60's; there were only a very small few that were 40's and younger. I was 51. I realized that it wasn't working so I cancelled early so I wouldn't forget. I called first and the lady told me I had to cancel on the website, so I did. Anyway, unbeknownst to me they took out $119.00 in Feb and then again last Thursday. I saw the charge and phoned immediately - not open on the weekend. Called first thing Monday, I kept getting kicked off the line no matter which phone I used.

I was on Match.com for 3 months, & had a few dates. I am not writing about the quality of the dates/service in that regard. I went onto the site via my cell phone & turned OFF the auto-renewal feature right when I signed up (I have made that mistake before). However, apparently, it didn't go through. I did not realize this because, in my mind, it was done. When I was billed the renewal, I called to cancel my subscription, but the phone number on my bank statement AND the number on their website would not go through/was disconnected. So, I had to use the 'chat now' feature. I chatted with 2 different people (Malvy & Kacey) & we talked in circles for quite a while. It was frustrating. When I went to actually cancel my account, while chatting with Malvy, I ended up getting an account renewal email - and was charged $35.99 in addition to the auto renewal fee of $68-something. What???

I had an active Match.com account from January through May of this year (2014) and I had about three dates in those four months. I sent out numerous emails and got very few replies. Half of the accounts that expressed "interest" in me, gave me a "wink", or photo "like" were "hidden profiles" when I went to look at them. About 25% of the other "accounts" were people who lived in other states. I live in Virginia and half of the accounts that said they "liked" me were in Texas or Minnesota. That's quite a long haul to go on a date. My first communication was with a scam artist who sent me some seemingly thoughtful messages and emails. When I tried to set up a date with her, she was in Singapore buying jewelry for family's business. This made me suspicious, so I copied & pasted the "letters" she'd written me in google and they came back as a known scam.

I'm a 44 year young man from Canada (articulate and attractive) who has used Match.com on a few occasions. While I have met a few nice women online (I stress, only a few) the majority of the experience is a nightmare. Here is a list of the problems I have experienced: - Twenty-something year old women from the US reaching out to me on a daily basis (obvious scams, but I will say Match does a pretty good job deleting these accounts quickly). - Men posing as women (hard to believe it happens, but it does). - 50 to 60 year old women sending me emails looking to meet...like COME ON!!!! If I wanted to date my grandmother, I'd sign up for geriatrics.com - Women who post pictures from 10 or 15 years ago, pictures that aren't even of themselves or who completely lie on their profiles (admittedly, there is nothing Match can do to prevent this).

I registered 3 days ago on Match.com. First, I only want 6 months trial. They somehow led me to a website stating I should register for 12 months. One click got me to 12 months payment processed instantly. After I paid, I had such a difficult time to upload my picture. I wasn't given an explanation. After spending whole day upload the picture, a message says the memory of the pic was too large. I tried to make the picture smaller by editing and resave. I finally got the picture ready, but my log-in is blocked. I called the customer service and a woman has difficulty speaking English took half an hour to get my email address. After a long while, she told me that the headquarter will respond to me via email.

I had a very similar experience with Match.com and its customer service. A lot of obviously fake profiles and scam profiles. The mobile app freezes constantly. And they signed me up for auto-renewal after I distinctly declined it. The sign up process makes it easy to assume that there is a normal cancellation policy. There isn't one. Tried talking to customer service, but it was more like talking to a brick wall. The reps basically admitted to every criticism on this site, then still refused a refund. For people who had similar bad experiences, I would file complaints with your bank/credit card company, and even file a complaint with your state's attorney general or consumer protection department. This goes far beyond poor customer service into the territory of deliberately ripping off their customers.

I joined Match.com June 7th 2014, got a message from a guy who I thought was local to me on June 20th 2014. He gave me his cell phone number which had a CA prefix. (I'm in Colorado) We texted for a couple of days and then started calling on the our cell phones. His connection was always being interrupted, so I gave him my land line number. He was "everything" I was looking for and he said I was too. I found out that he wasn't local to me but lived in TX, with a CA phone number. That was my first Red Flag! We started to email and he sent me pictures and I did the same. Couldn't send pictures to his phone, just his email. Ok maybe he doesn't have a camera phone. Then 2 weeks into "our relationship" he was being sent to Istanbul Turkey because he was a contractor and he was commissioned to build a bldg over there. He was going to come see me but had to change due to him leaving, but he was only going to be gone for 2 weeks and he was going to come see me then. I admit by this time with all the phone calls, romantic emails I could see myself with this guy. Plus the pictures he sent, he was fairly good looking.

The worst part of Match is that it is used mainly as a way for men who are married, players, wanted just to sext, or scammers to find a woman to either have sex with, sext to, or get money from. I would say that 90% of the men that I responded to were in 1 of these categories. I found out after I joined that Match.com is known as a sex site not a relationship site. Then when Match automatically renewed my subscription, I called them to ask them why they renewed it without my consent. I was told that it was clearly stated when I first joined that this would happen. They must get this complaint A LOT because she told me the exact wording and where it could be found, when you sign up. At the very least if they want to keep the auto renew, they should make the statement in BOLD LETTERS and send a reminder when your subscription is close to ending. I think the auto renew is done in unscrupulous manner. Another huge problem is that this program does not work properly. It does not match people according to what who are looking for. It just randomly sends profiles. It is also very hard to figure out what you can do on the site, especially if you only use a smart phone. They need to make it user friendly.

Matches generated automatically by match.com were all poor, with very little in common and no better than a random selection from the population. Anyone can see and contact you, even if they don't meet the criteria. For example almost all incoming contacts were outside the age range I had given match.com. This wastes a lot of time. Finally the site uses recurring billing so you have to remember to cancel or you will get billed again.

I applied to the free subscription to Match.com and realized that they applied $134.00 to my credit card. I called to get the refund an hour after I found out they applied the amount to my card. They said they could only refund me $80.98. What a scam they have going. I will make sure I tell people never to go on the site.

This site continually send me emails that state someone has emailed me and gives me a link to their "Profile". Every single time I get a page that says "this member's profile is not currently available. Try these suggested profiles instead". When I have emailed their Customer Service department I get a form sent to me within seconds that states the member has taken his profile off even though I just received the email and responded to it within minutes. My other complaint is that I Google Image every single one of the photos I receive.

I didn't know but I THOUGHT there might be auto renewal like other companies. I went thru settings and look for it. There is nothing besides the CANCEL. So I thought it's fine. Because I didn't wanna cancel my membership for the service that I paid already. I just wanted to stop auto renewal. Good Job! Very nice fraud. And people let them do it even so many complaints about same situation.

All of my information is reset to zero every day. Technical tried twice to fix it. I cannot use this site. I asked for a refund. They refused. They were of no help whatsoever. Very disappointing. I would never recommend this service.

I was sent a sexually abusive email by a stranger on Match.com. I responded by blocking him, telling him to NEVER contact me and telling him that writing sexually abusive and violent emails was unacceptable. Match.com customer service Nicole ** told me that I could not write in that way and that if this behaviour continued I would be removed from the site. It included the fact that if I wanted access to the emails in question that I would need to subpoena Match.com for them. It was unacceptable to be harassed by a stranger online in the first place. By defending myself and blocking him I took steps to protect myself. Match.com refusing to remove this person from the site is tantamount to them agreeing that sexually abusive and violent messages from men to women are an acceptable part of their business.

I've heard much about Match so I decided to give it a try. It was late at night when I created my profile and decided to wait for them to approve and post it before I pay for a membership. The next morning, I discovered that I had a few letters waiting for me from female members. When I clicked on my mailbox to open the letters, I was informed that I need a full membership. What? If the woman who sent me the letter has already paid for the privilege to contact me, then why must I now pay on top of that to open her letter? No other dating site that I'm familiar with has such a dishonest policy. I'm stunned that Match would stoop so low in order to extort money from people.

I originally signed up for a 6 month service and accessed the site 3 times while a member. I cancelled and received a refund but was auto-billed 6 months later... I thought it was some automatic billing mistake but when I called they refused at all levels from the agent to the supervisor to a guy named Tony ** at Corporate office to process a refund for the upcoming 6 months. So all in all, it cost me $240 to "use" the service for 3 days. I just can't believe this. I warn you, to cancel and get something in writing, not just a refund.. You will need a confirmation that they will not auto-bill... When I received the original refund I thought I was done with them, but surprise I was auto-billed again. They will not refund it based on their terms. My credit card company issued me a temporary dispute refund. I am following this up with a complaint to the BBB.

I received over the top emails from some guy claiming to be named Thomas "Tom" ** aka Sweet Big Guy. He said he was an engineer, had a 15 year old son named Kelvin and was widowed. I just watched Dr. Phil with a woman was scammed for more than a quarter million dollars by someone who has very similar profile information and was exposed, but not caught. Has that "European" connection. I would like to know how to contact Match.com directly.....to ask if I have given my information to a scammer. I did not give him any money. He gave me a phone number which I dialed and it said it was not a functional number. Then I got a text saying to call back from "TOM". Does anyone know how to contact Match.com directly? I obviously deleted my profile after this but am fearful of being tracked by this guy.

The most useless dating site I have ever seen... They charge you credit card even without your consent... I had to call for a refund every time I subscribe. The last time, they told me I can't get a refund because I sent a message the particular month which was a lie because I never check messages because the stupid web site wasn't helping..

Match.com needs an upgrade in fair billing and cancellation practices. I had selected the 3 month plan and was billed for 6 months. I immediately cancelled my subscription and a message prompt appeared that I could use my 182 remaining days left to view match.com even with my profile cancelled. No mention of any refund. When I try to access Match.com a prompt asks me to reactivate my account, and I cannot proceed any further.

Match.com guarantees you'll find someone in 6 months and will give you 6 months free if you don't. They let you know in big print what you have to do, and even have a setting to let you know if you are meeting the requirement for the month. Then in small print (I'm learning now), they have a requirement you have to let them know you qualify for the free 6 months 1 week in advance or they will charge you again. They don't have this info in the settings to know if you qualify. I used the match.com guarantee about 15 years ago and the free 6 months was automatic. They are able to auto bill, why can't their supposedly smart system match it against who qualifies - they know who does as they are letting you know you qualify in your settings. This is just bogus.

After about 5 weeks on Match, I met someone that I wanted to date exclusively, but did not want to cancel my membership because I pre-paid for 12 months of their service. They did not have a "on-hold" feature so I removed my pictures and then removed the profile description info from my Match account. Match requires a 200-character entry in the "My Details" section so I entered "I am now dating one person and not currently looking." They review everything you add to your profile to make sure you're not circumventing their pricey site by supplying your private email address. Somehow they concluded that I might be married or something and terminated my account, just 5 weeks into my 52-week subscription.

I continue to get contacts from military men even though I called Match with some concerns that I have. Match did change some things on my profile which has helped some. I have changed my occupation which now has changed the amount of incoming contacts. I asked Match about when I log onto the site, I get automatic chats, are those generated people that are potential matches for me. Match reply was "yes they are." I informed Match about why am I speaking to people that all have the similar stories, backgrounds when asked basic questions as what type of work, how long have you been on the site, what are you looking to find. Match replied this was her first encounter of a member bringing this to attention.

On Feb 11, 2014, I got on Match.com to cancel my account. It is hard to cancel given their interface. I was sure I had done so. I come to find out that they auto-renewed twice at $71.97 each time. The customer service representative did refund one auto-renew charge but not the second one. They sent me a PO Box number (seems antiquated) but I suspect if I spend time they won't do anything about it. If you are going to auto renew, make it clear to folks. It's not. Be straight and clear. They do this funny (you'll save this much). Then when someone wants to cancel let them do it easily. The company spends the money they make fielding complaints. I will never use Match.com again due to this.

After speaking with multiple people on the customer care line, I learned they do not offer refunds in any situation. I was under the impression I would be paying by the month, instead three months' amount was taken from my account. I would strongly recommend being cautious with the billing on this site. The people answering the phones at the customer "care" center could not speak clearly, and were extremely hard to understand.

Not only is it close to impossible to CANCEL your subscription, but the entire year I was on MATCH.COM, I got no more than five responses. Been off 6 months (finally), and each week I get notified that I've gotten mail or someone has "like" me or tried to contact me. WHAT A SCAM-- just to get you to re-sign up!

I have no idea what is going on with my account. I found a phone # but can't get a hold of anyone. My 6 months was coming up and I qualified for the next 6 months free, I think. I couldn't find information on when my account would be up and how to get the next 6 months for free. I was able to sign up for a STIR and they billed my account within minutes. When I tried to use Match and contact someone, a pop-up told me my subscription was cancelled. We'll see if they let me into the STIR.

I was a member of Match for a month when my account was hacked and I couldn't log in. When I contacted Match.com over the phone, I was told my account was closed for "suspicious activity" and I had to create a new account. When I asked for a refund, I was refused and I was still billed even though Match closed my account without even notifying me.

Having forgot my password I am trying to cancel my subscription. When you follow the match.com link to retrieve your password via your email the link does nothing. It would appear that this single full-time dad will be charged like untold numbers before him for a service that he doesn't want or can afford. Avoid this site at all costs. Plenty of Fish has many users and won't cost you money you don't have... most of the users are the same.

Account setting was set to non-renewal and they have renewed my account and charged me $59.97 3 days ago and refuse to refund the money. I have told them that they are welcome to prorate and charge me for the 3 days of the 3-month subscription, and they are refusing to do anything. Since a new subscription was started several months ago, they say that they can reset my account settings to suit their purpose which is to charge people without any notification regarding end of subscription, etc. When you don't have a subscription they also bombard you with emails and notifications to entice you to join and then play this type of game when you do join.

I was trying to send an email to someone and I got to the payment option which was fine. I was change the year for 227 instead of what I asked so immediately I call them. They told me I couldn't get a full refund back because I use the service which was not true. Do not have a membership with Match.com. Their customer service was not good either.

The snakes at Match automatically set you up for auto renewal of your account. When I went through all of the cancellation selections they STILL charged me another month and told me I didn't turn off the auto renewal. Why would I want to renew when I was cancelling? Why wouldn't the selection of CANCEL automatically tell them to STOP CHARGING ME?

Just do not get caught up with the advertisement hype. Signed up for monthly, got instantly charged annual fee and company denied any corrections. Not an accommodating company, do not fall for that feeling that you will be ok because it only happens to others. Do not give any credit card information to this company.

I do realize that they say in the agreement that they "offer" an automatic renewal...get this....so that your online experience will not be interrupted!!! ! Give me a break. It's so you won't notice that your original subscription is about to end and the new one is about to begin, only to drain your bank account of the membership fee all over again.

I am receiving daily emails from Match.com from different subscribers wanting to contact me. I have never subscribed to this service. Have never contacted anyone from this service. Have gone to Match.com to unsubscribe my email address 2 times. Have gone to my spam and tried to block Match.com on a daily basis.

A few years ago I tried Match. It was as bad as everybody has said in the prior postings, and my experiences are much the same as those that have already been aired. No point in restatement. However, certainly some good advice on subscribing to any service is to follow this protocol. I learned this from issues with other types of subscriptions before this.

For 5 days I've in contact with a woman by the name "Mary **". She's very friendly and cunning, then asked for a $1000.00 because her purse was stolen in London. This went on for 5 days, asking for money be sent to her. I even asked for her hotel phone number, she didn't answer my question, just ignored it. She also claimed to be sending a package with 115 grams of gold and provided a fake invoice showing all the particulars. I saved the invoice if anyone wants it. She made a mistake by sending me a copy of her airplane ticket, with the name "Mary **". I'm adding the Invoice for the gold with this eye opening saga.

I joined to see what all the commercials and fuss was about. Then I got sold on a "best value" deal for $79/3 months which is a deal Vs doing the site for 3 months individually. The people I encountered were alright, however after a while I figured out it was not for me. I went to cancel and discovered that I was automatically renewed for the same package "for my convince" and had my card charged for another $79 dollars for 3 months of a service I will not use. When I asked for a pro-rated refund or anything, I was now with rude customer service reps who repeatedly told me that the fine print says that they auto-renew and that they have no refunds. So be careful if you try this site. They are into "got ya" billing and will hide behind the small print while charging your credit card. I am not a fan of companies like this.

HORRIBLE PEOPLE to work with. Creepy people on this site and you can tell that many of them have fake profiles. It's just a matter of time before something bad happens with someone.

I followed a 7-day trial link and they charged me for 3 months instantly, before the trial was over. Staunchly denied refunds when the matter was brought to their attention, including escalation to a manager. This is a fraud site. Watch out for the trial links.

I registered once but I made a mistake based on their misleading advertisement: certain amount per month when in reality is a huge amount charged instantly. The very same day I did the transaction I called to ask a partial refund, to be switch to the 3 months instead of 6 and explained what happened. Well, they said, NO. This is so unprofessional and greedy! In the other hand the website features are immature, childish and even ineffective. All those "likes" and "winks" and people of course are not encouraged to talk. And once your registration is finished, you have to take the time to call them so your profile is not active. Then, they just "hide" your profile. But you can still see the user name, just not picture and no links to interact. I don't understand why you become a "property record" of Match.com. I don't recommend this website to anybody!!

I get Favorited and winks all the time and when you message these people they never respond and many times the profile is not available or hidden. Here, the obvious of all fake crap when you get within a few weeks of your account expiring, you become the most popular person around but it's always the same, the people who check you out are fake. I'm also very popular with people out of state. Imagine that I'm so awesome, people from across the country wanna talk to me!!! This site brags about how successful they are but I don't believe. It's all LIES!!!

My daughter subscribed to Match.com and can't get a refund. She said she had no idea it was going to take out 197.00 at one time. It was a big crock of **. I cannot believe as big as a company they are they would not offer a refund for the people who do make mistakes and don't read the "fine print". That is the biggest ** site I have ever seen!

I just wanted to give it a try, see who was on there and how this site was different from all the other millions. It's just like the others, tons and tons of people searching through a sea of faces. I never looked through the available profiles, but was hoping that the site would send me matches based on my preferences. Well I got them and they never matched what I was looking for. What's the point of specifically filling out the profile with specifics if a random email with a bunch of guys who weren't what I wanted at all is sent instead??? When the month was up I was hoping that it would just disconnect me, but I found that the next day I was able to login. Then I checked my card that I used to pay, and it was charged!!!!!!!!! WTF.

I have received 5-6 messages from different members like this: "Right_One55554g in Portland just made you his favorite". Then when you go to check that person's profile you get this message from Match: "The profile you're looking for is not available at this time. Instead take a look at these:" They give you several other profiles as substitutes. It took me a while to catch on that Match sends out messages using (probably a former member's profile) to 'entice' you to look at the profiles they mention. This is a deceitful practice and I liken it to Bait and Switch which is illegal. I have communicated the fact to Match that they are sending fake messages. So far they have lied through their teeth.

I Had been trying to sign in so many times and failed again and again. Funny... I know very well the password and the Email Address I am using. I have contacted the customer service for so many days and they have not responded until today. What are they doing? Shaking legs? I realized that my email also has been hacked. My friend from Match.com received email from me asking for money which I never did. No wonder he was scared of me! Now I'm wondering either this site is a base for all this scammers. Why can't they stop them? I've paid for USD89 and only able to use the site for 2 weeks when they promise me 3 months. I don't think they will refund me and probably they will continue to renew my subscription. But the only way I can do now is to call the Credit card center to block this Match.com to debit my card. I'm really so upset and Very Please if you were to take action against this Match.com. What is Satisfaction Guarantee for? Angry and Furious.

I am a female whose account got hacked by one of the scam women. They changed my password and profile pictures and emailed about 50 guys. I immediately canceled the account and tried to speak with someone at Match customer service. They did not respond to my emails and now that my account is canceled I am unable to access the customer service phone number. So I guess they are just planning to keep the money that I paid for the rest of the subscription period? This company is clearly ripe with fraud and poor customer care. The accounts obviously have no security and can be taken over easily. There needs to be some consumer protection litigation against Match to protect all the members and especially the men that are being scammed.

I went to use Yahoo Personals because I had luck with it in the past only to find it no longer existed. Instead, Yahoo was promoting Match.com. I paid the $74 to get started and immediately I was getting fake sounding profile names that said they were interested in me. One that didn't look fake asked me to talk to her on Messenger then proceeded to fish for personal information. I was also getting matches sent to me that didn't resemble anything I was looking for. I realized it was a mistake so I tried to cancel. No option to cancel. I called Match.com to get a refund (there was a phone option to ask for a refund) and I was told they had a no refund policy. I asked to speak to the supervisor and was told no. I asked for a point of contact at Match.com corporate and was also told no. The only way to reach them was a PO Box. Now I KNOW IT'S A SCAM. The brass want to hide from the actual complaining customers and built a firewall so money goes in based on misrepresentation and no money comes out because of the customer disservice. I called PayPal and they refunded my money.

I signed up for the 6 month plan and within the first few days, I was favorited and winked at by accounts that are fake. It was a regular pattern to keep you interested. I called to cancel my membership after only using the service for less than 2 weeks and they absolutely will not refund you any money, even if you don't use up the membership.

What initiated this posting was the fact that my membership auto-renewed. My conversation with customer service was completely unsatisfactory and I will be contacting the CEO by mail. To no avail I am sure but I need to express my contempt for their practice. Apparently in terms and conditions it states that approving payment for membership also approves auto renewal. I wasn't aware of this and my subscription auto renewed for 3 months. I am willing to pay for the current month despite not using the service but they refuse to refund the fees for 2 months that I will not be using.

Subscribed to Match.com. Immediately inundated by every prostitute and scammer on the planet. More than a dozen the first day, with creative names like **. All of an age way younger than I am and most with beautiful women pictured, all obvious scams. Called help. No way to block a group of users, such as those too young to be really interested, and once they fill in your "likes" page with garbage, no way to bulk delete them. And if you would rather get your money back than deal with this nonsense, cannot be done. No refunds offered on original subscriptions. Don't waste your time. There are other alternatives that are managed far better.

I wasn't that impressed with the site. Their idea of a "match" has no depth or real connection with what you put in your profile. On June 22 I went through their cancellation process. It said I would have access until the end of the period and then it would be unavailable. I started getting some email notices and just checked things out as they came in. I wasn't exactly sure when my contract ended and poked around some until I thought my account should have been down and wasn't. I went in to the cancellation screen and found out they had renewed my account on June 29th. I then started looking for a way to contact customer service. There were NO links anywhere in their system when I was logged in. I ended up Googling and got a link.

When I opened a profile on Match.com, I received numerous contacts. Unfortunately, since I was subscribing, I could not read emails, chat or interact. So I joined. Immediately the attention stopped. The next day, prior to the 3-day refund period ending, the contacts again ramped up. After the 3 days, the profiles were suddenly hidden and I was contacted only by people requesting my personal email, in their initial email, to continue communicating. Once you say no, they disappear and their profiles are hidden.

I signed up for a free trial weekend and didn't even finish the thousands of questions it asked. I deleted my pictures and profile 3 times. I called and emailed customer service to try to get my picture taken off and they will not remove it. How do I get off this site!!!

They charged me twice at $45.57 and I can't reach them! I am disgusted with service!

I joined a week ago and have had over 100 emails and winks and notes from fake accounts till the time I did not take up the subscription. All of the members were fake, the moment I subscribed and paid everything suddenly stopped. Before it was messages after messages. Members are fake, they don't respond!!? Save yourself the money, you will not meet anyone!!!

I joined a week ago and have had over 100 emails and winks and notes from fake accounts. 90% of the members that are real are never available in real time. Most pictures are fake and/or from years ago and really absurd! Members are faken or the site keeps sending daily matches who have not been active for several months. The site encourages you to join activities that are completely out of your age range! I am 49-year male and they send me activities designed for women between 55-65!!! Who the ** at age 49 wants to connect with a 65-year-old woman?!! The site has annoying ads from sites that you visited earlier!? Amazon ads on Match!!? Look, save yourself the money and headache; you will not meet anyone on this site!!!

Have been a member of Match off and on for a couple years. Several months ago some bizarre things started happening. Someone hacked my then-closed account, set up a false profile and charged it to my credit card on file. When Match was notified, the account was closed and I did not lose money. HOWEVER, upon rejoining a month or so later, I now get daily (sometimes even more than daily) winks, favorites -- and even emails -- from thinly veiled fake members. Usually these are widows, 1 photo only, profile full of flowery language which sounds like it came from a female writer, seeking women usually older than the "member".... and in even more bizarre situations, these fake members suddenly turn into women. The thing they forget to do is change more than their photo (so this new female may be 6'2", works in construction; or if going from female to male -- the new "he" is into aerobics and popular female books.