Match.com Reviews

I noticed a recent posting regarding someone who had a billing error. He had intended and thought he had signed up for one month approx $36 and subsequently was billed approx $200. Having been a former member and having gone thru the subscribing process I quickly understood what may have happened in light of my experience. I got and paid for what I intended, one month for approx. $36. I do recall having spent a GOOD amount of time and CONCENTRATION in the enrollment screens as I found them confusing and ones which I misunderstood the first time upon reading them. I spent 4-6 minutes to review the options presented and the options/buttons defaulted or selected, and additionally made sure I was well aware of what I did and did not want as far as length and additional add-on for my subscription.

Yesterday I crested an account on Match.com and went ahead and used my debit card to pay for 6 months subscription. A few minutes later I tried to log back in to complete my profile but it would not let me and I get a message and email stating that my account was blocked. I tried to email them and call to find out why I couldn't access my account. The girl said that I should receive an email explaining the situation within 24 hours. This morning I received an email from match.com stating that they have cancelled my account and that they couldn't give me a reason because of privacy policies and also they stated in the email that if I needed further information I would have to serve them with a court order.

Joined Match.com in July 2014. One of 1st connections was with man stating his name was **. Relationship progressed quickly despite never meeting. In October I reluctantly began wiring money to his "Business ACCT" in Albuquerque NM to assist in closing a business deal. I was seduced and despite the warnings of friends and family I repeatedly sent money to him. Over a period of 6 months I gave him over $165,000.00! I have a record of each transaction. Regrettably!

I was one of the better profiles on Match.com and they kept my status as online. Even when I logged out, turned off my phone and computer, disconnected my internet, my friend said I was still online. When I mentioned this in my profile, Match.com removed the entire comment about keeping the better profiles online. Sounds like proof enough that Match.com is doing this to entice more users to pay and not because there are legitimate people actually online.

Hi, I signed up on Match.com on 6/17/15 for a 6-month subscription to be billed in increments of 22.99 per month. On 6/18/15 I check my bank account to find that Match.com billed me $239.88 in which is a 1 year subscription at 19.99 per month. I contacted their customer service department, spoke with ** requesting a refund for the 11 months they took in advance. I spoke with ** (a supervisor), who heard me out... but did nothing, said the only option is to keep the year subscription at 239.88 or be refunded 187.92 and pay 51.96 for 1 month, after the month I could cancel and come back in as new with the lower rates. This is highway robbery without a gun. Something must be done. This company should be looked into. It's criminal what they're doing changing subscriptions, charging for a year when you specifically asked for monthly payments.

This firm when trying to get your account cancelled or get a refund, send you into the email mill, "we will get back to you". Never does an email come. When you phone in they say "It is being handled by security and we can let you speak to them." They only email you. There lies the problem. It's a scam to keep your funds. Someone needs to review the legality of this firm and the way they handle refunding your money and not just keeping it. I have heard nothing from this firm. Steer clear.

I chose not to renew my membership with Match.com. I deleted information from my profile so people would not respond to it, not knowing that my membership was not renewed, and could not respond to any members postings on my profile. When my membership was cancelled, I saw that Match.com had entered their own dialog into my profile, without my permission, inviting members to contact me. I continue to be receiving members inquiries sent to me, because of Match.com's actions. I cannot respond to any of those inquiries and Match.com is intentionally misleading those members into thinking that this is an active account. I suspected that might be happening to some members profiles when my account was active, and now I see that is actually happening with my profile. How many more inactive accounts are still being listed as valid listings? Thousands perhaps?

I tried to resubscribe for 6 months with their offer. It would have been about $72, when I accepted the offer they charged me $113 instead. Then I have been locked out of my account & today they tell me my account was hacked & my personal data compromised. Next stop consumer affairs.

When I originally signed up I had a double charge. I contacted Match and they graciously credited one charge back. I was under the impression my auto renewal was off. The renewal was for 6/15/15. I checked today and it was there for $74.97 on 6/16/15. I called to ask for a refund since I do not and have not used the service. They would not budge. I even asked about a prorate and they said not possible. I feel a bit like I was scammed. I asked them to look at my account and they could see I didn't use it. They said there was nothing they could do. I work hard for my money and I feel like I flushed money down the toilet that they are now able to use with me getting absolutely noting in return. I will tell everyone I know. I understand rules but I do believe this is unreasonable and shady.

I have been disgusted by how Match.com treats its clients and according to most of you posting here, so is everyone else. (Overcharging, bait and switching, extended charges beyond original agreements, etc.) If there are any lawyers posting here or reading this, please contact me.

I went on Match.com when it said free to look. I signed up for 3 months. When I got my charge statement, they charged me for 6 months at $135.00 then charged me another $55.00 to get emails that I didn't know I had to pay extra for. I was on POF in the past and their service is much cheaper and easier to use. I will never use Match.com again. Pathetic.

My first Match was Sgt **, who claimed he was a US Military sergeant. I had never heard of scammers on dating sites, so I was unaware of the fact that I was giving my personal feelings to a scammer. I got suspicious when he asked for two cell phones. I googled Sgt ** and found many Yahoo aliases, very easily. How could Match.com not care about their customers and let in such a well-known fake person, whose only intention is to scam people?

Took a 3 months membership. Got only 5 or 6 winks and e-mails from guys who were the total opposite of what I was looking for but this is not my complaint. I therefore decided not to renew my membership and cancelled it. What troubles me is the minute I cancelled it, I received every day from Match that somebody was interested in me either from a wink, like or e-mail. I did not want to pay attention to it until a couple months later I called them and asked if my profile was still showing, and they said yes! How could this be since I cancelled the membership. This is very deceiving to active viewers, and make me look bad because I am not answering. What about if I decide to rejoin later, and those who tried to contact me while I was inactive will think of me as a loser. Or it could be that no one was trying to contact me and it was all a scam from match to lure me back.

I used Match.com about 6 months back for their trial period and then cancelled it before I would get charged, and now I find they charged me $75 for a three-month subscription when I haven't touched their website since I cancelled it 6 months ago. I called and they won't refund me the money.

At first I thought I was accepting a discounted membership for a subscription. I quickly learned my membership which I had every intention of cancelling was extended ($96 total). I called customer service and was told "Subscription fees are NON refundable!!!" WHAT? VERY SHADY!!! I asked to speak to a supervisor. No surprise... none available! It seems ** were all on break together??? I'm then told to call back within 45 minutes??? Play phone tag... or whatever because Match.com doesn't return calls. Then after waiting on hold... I'm told I'll get a partial refund. So, in other words my elevated BP could probably been avoided? All the rep had to do was provide good customer service. Gee... is that so hard?

In March of 2015 I called and "canceled" my unauthorized/fraudulent - fake account at WMV*Match.com - confirmation number and all. I was told my $80.47 would be refunded - never happened. But, I thought it's done. Nope, here it is June 11th and they did it AGAIN! $80.47 - this is the 2nd unauthorized/fraudulent charge to my account from WMV*Match.com. I am having to go to bank and cancel my debit card and get a new one - which will of course have a fee. That was the only money I had for food and gas - thank God I have family to help. I hope whomever did this is caught and may they reap what they sow.

I signed up for Match.com and was under the impression I was going to get charged 19.99 a month for a subscription. Instead I was charge $119 for the entire amount in full. When I called to ask for a refund I was not granted one, and told that even though they were capable of making a refund they would not grant mine. I feel robbed, and will be sure to read everything in the future.

This is the ONLY review I have written in my life and with good reason; I do not have the time to sit and write lengthy letters of praise or complaint unless it is truly warranted. I paid for a 3 month membership and before my 3 months had come to an end I followed viewing instructions to ensure that I would no longer be charged and my membership would not be renewed. My profile stated that my membership had been "paid" for three months under the "renewal" column and so I assumed that would mean my membership would come to a close after said three months. This did not happen as I was still receiving emails from members after I assumed my membership had come to a close.

I used Match once before about two years ago and was able to effectively cancel prior to the end of the trial phase. So when I thought I would give it another shot, a year or so later, I was sure I would be able to do the same (even though I saw other reviews of unhappy clients). All seemed fine and I did stay with them for a month or two after the trial phase was finished, but then notified them of my desire to cancel my membership. I had a very difficult time finding any clear or simple way of canceling but after working through what felt like a purposefully confusing required maneuvers to do so, thought I had finally got it cancelled.

I have been billed $151.92 for a service that was canceled months ago. Wmv*match.com will not reply or provide any access to resolve this matter. I am 83 years old and have no use for this service at all.

I reactivated my profile briefly because I was considering reusing Match.com again to pursue dating. However, in the brief time I was online updating my profile, I was extremely disappointed with the services provided. Older, outdated photos of me that I deleted at least 2x were reinstalled into my profile. Newer, more up-to-date photos of me were either not approved, or their intended captions were placed with the older outdated photos. I reserve the right to use whatever photo I wish to portray myself as the primary photo and as long as it falls into Match.com's terms of service of "acceptable photos." The photo I wanted on as my primary photo did not contain: Nudity, sheer/see-through clothing, sexuality; Drawings, caricatures or other illustrations; Copyrighted images; Identifying information (i.e. license plates, email or web addresses, visible street address numbers, etc.); Illegal acts or violence; Minors alone in photos (without an adult included).

They are general incentive to your situation. I had cancelled my subscription. The next day when I saw that had charged me, I immediately called and told them. They said I had not properly cancelled. The rest is history. Rude customer service / VP. They refused to hear any appeals. Basically there is nothing you can do.

DOB **. Every time I pull up my profile it says: "Woman looking for woman 25-35 years old." I have called a dozen times to correct the search, which defaults (every time I leave the site) to: Woman looking for man 65-70 over 5'10". I have emailed customer support 4 or 5 times. No one does anything. Match.com cost $100... and for nothing, absolutely nothing. And no one will pay any attentions to my complaints, emails, or phone calls. Would like at least a 6 month extension at the end of my term and a permanent fix to the existing problem.

Everyday I get winks and favorited by profiles with names like; textme8885551212. Of course if you do, it is someone that quickly gives you a link to their special profile pics on a webcam site. I suspect that the people running Match.com also run the webcam sites. They will not refund a single penny, but they do not offer any real resolution. I say find them on the street and whip their ass.

I was a member of Match for over 12 years. I never ONCE VIOLATED their policies or had any negative issues directed about me from other members. I was on and off Match and during some of that time, met some really nice people. Of course, I was able to recognize the scammers and fake profiles, but just overlooked them, and on occasion would report them to Match going through the proper channel to do so. In fact, I met my husband on Match and we could not have been happier, but he was killed in a tragic accident a few years after we were married. We had a great life and laughed about how we met. I will always think of him! After some time, I decided it was time to get back out into the dating world and not being a "bar" kind of girl, I went back on Match.

I've used various free online dating sites. But Match.com was the first time paying for a dating site. Besides seeing the repeated commercials all day long on tv, two of my associates recommended that I sign up. First of all, they have false advertisement on living social. It claimed to have a 3 day trial. Bull **! If you click on a person and even so much as to try to "wink," it requires a credit card. The only thing it will allow you to do is search and see faces. You can't even open profiles! So how much of a free trial really is there if you cannot check out everything on the site before buying a subscription?

I signed up for Match.com via a VISA debit card POS transaction for $74.97 for a 3-month base subscription. I created a profile and began to receive requests for "live chat" from supposed members of the opposite sex. It turns out the live chat and other features of Match.com are COMPLETELY FRAUDULENT! There was a person on the other end of the live chat but it wasn't the lovely young lady whose photo appeared alongside the chat text. It was from a person/entity in Ghana Africa who spoke in poor English grammar and giving a sob story and attempts to solicit the wiring of funds to Ghana. I took screen grabs of all the fraudulent "chat" sessions I was lured into. Many of which were instigated by a message that so and so just "favorited" my profile and then they show a green light indicating she's online right now and they either prompt you to chat or you attempt to chat with this person.

On Match for two weeks and saw too many fake profiles. Read some reviews here about no refunds and not being able to remove your profile. Maybe others can do what worked for me. I kept track of the fake profiles and reported a concern on each one. I then updated my profile and wrote about all it all being a scam. I received an email from Match saying I was removed from the community. When checking my bank account a few days later I saw Match refunded my money without me even asking.

I got an email from Match.com that said that I had violated their terms and had been kicked off. So when I asked why, they said I would have to pursue it legally and that I would not get my $$ back. When my lawyer pursued it, they said it was a technical error and that my profile was restored. They then proceed to do the same thing again when I enquired about my profile still being up. They refused to speak with me or tell me why it happened again. Even though they admitted that it was their mistake!!! Horrible. Use anyone but Match.com.

I used site for about 6 hrs. Was not liking it. Deactivated my profile. Still they charged me $119. Will not refund my money.

I joined Match.com a year ago, the first week I received several (6 in total) responses. I was excited, but that soon passed. After checking each response's email they sent me, all had placed a personal email on the email. I went back to check all the profiles and all were removed. All the emails were basically the same saying that they had signed up for the free Match.com weekend and were not members. So I said ok what the hell and responded to a couple of them. All turned out to be scams trying to get you to send this woman (and I say woman loosely because I am not sure it was even a woman ever) money, both had sob stories how they lost their job and could not pay their bills.

I had subscribed to Match.com in the late fall of 2014. I was able to get a couple of dates out of my 3 month subscription, but nothing to get excited about. The site is clearly about rallying lonely men into a catfish shooting gallery. I gave up. But then gave it the ol' college try in May/ June 2015. I've only been back on the site for one week and I already regret it. I cannot delete my previous profile as the previous profile is "locked" to my online ID to all my devices.

I signed up for Match.com for six months based on the fact that I would find some possible real matches during that time or the time would be extended an additional 6 months. I received matches daily, a lot of them were duplicates or had no profile. Most were inappropriate, they were interested in younger women or were atheists or smokers or still married. I call Match a couple of times and they told me to keep trying. No one told me to email inappropriate members to make the guarantee work, which is what I was told today. What I didn't know is that so many of the matches were probably not members and could not email me back. I only found two possible matches that fell through. I am so frustrated, would recommend not spending a cent on this site. The customer service did not care at all about their failure to provide real matches.

When I signed up I was told that if you did not like it after a week you could request a refund. But I called and was told there are never any refunds and that I signed off on that when I subscribed. All of the guys contacting me on Match were scammers. They could not speak English well but were trying to say they were American Citizens.

Every profile suggested to me were ones that were no longer active. At best these are people they want to drop more money to get back into their site to be able to read emails and see people interested in them. I have done nothing but waste time and money.

I'm not a lesbian. I'm looking for male. When doing profile it won't submit looking for male. I want my account erased. I'm not joking. I don't want match services.

This dating site is both deceptive and fraudulent. They post members who are no longer active and when I contacted individuals on this site they no longer had accounts.. and these were members who supposedly sent me emails! I responded to an email that came from a member and it automatically activated my account and I was charged for a six month membership! When I contacted them they were not interested in helping me in any way! Luckily my credit card company was able to handle my dispute and credit the charge to my account! Beware of this dating site!

I signed up with Match.com four days ago. I have gotten plenty of e-mail responses. But on the e-mail response, if you want to look at their profile, it will send you to a page, that you have a very hard time (mostly never) finding their profile. Same thing if you want to e-mail them, you push the "email them" button, and it will send you to the same page that you are supposed to find their e-mail. On the chat with a rep. they are of no help, and calling them, you will be on hold for ten minutes, then the line goes dead. I have only been on the website for four days, and I was signed up for three months. The lady on the chat site said that she will disconnect the auto renewal, but will not give me my money back. So I called my bank, and disputed the charge.

Too many people have already said it. I'm going to go out and burn $80.00 in my driveway. At least it will be more entertaining than wading through 100s of scammers and fakes everyday. MATCH KNOWS THIS and will NOT Refund a DIME!! I cannot even waste another minute with this...constant flood of scammers trying to chat, trying to fish for my cell number. I am just here to join the list of people who WILL OPENLY AND PUBLICLY participate in ANY legal action against this crooked company.

They promote the free 6 month renewal if you are active and contact at least a set number of people each month. I did that and after my membership expired after 6 months and one day, they rebilled me. They said I had to apply before 6 months period ended to satisfy the free six months deal. So I said, "Forget the free six months. Just cancel my subscription." They said, "Too late. You are responsible for new 6 month automatic renewal." They were rude and I was really annoyed. Forget the advertising. They stink. Also on phone a woman came up as a mutual "like." I emailed and said, "Are we mutual 'like'?" She said, "No." Match plays games and lies and is deceptive. Don't use them. There are a million other sites that are better.

First of all, I never write reviews, I was so upset with this company's way of resolving my issue (or lack thereof), I almost lost it on the phone and I am a pretty calm person. Long story short, signed up for the 7-day free trial (it has an automatic renewal to a 6-month subscription). But it also states that if you don't want to go forward with the 6 month, cancel before your 7 days up. I absolutely 110% did this. I even saw on the screen after I cancelled the option and it says, "Thank you for using our free 7-day trial. You will not be charged on your credit card." I should have gotten a screen shot. Lo and behold, I saw a charge of $119 on the 8th day. I was so confused. I called the next day and they said they don't offer refunds and have no record of my cancellation, which is absolute hogwash. Awful customer service by the way, even by the supervisors.

The same members are repeatedly given as daily matches... Even after you repeatedly check the box that you are not interested. Tried to obtain a refund on the unused portion of the membership (purchased 3 months) and was told there was not an option to refund. The contract states you only have 24 hours to cancel after signing up. So even if you only use a week and a half, you have to pay for the entire 3 month block.

I am really surprised by all the negative reviews of Match.com. I think people with positive reviews do not post on this site. First, I want to say, I know of several people who have met their spouses on Match.com. I met my ex-boyfriend on Match. We dated for 8 years. We are still friends. Over time (I have never been married), I have Cancelled/Renewed my subscription with Match. I have never had a problem cancelling. Also, I always press the button that cancels auto renew, or I cancel right before my subscription is about to renew. Customer service has always been helpful.

I joined Match.com for a month and have been very disappointed. I use the mobile app and the functionality is horrible. Unlike other sites that are integrated with email Match does not allow you to click on a daily email to view a profile. It's extremely frustrating considering that free dating sites offer this basic functionality. Also the email system and app are not integrated. I received an email saying daily matches but they don't show up on the app. No clue what the desktop version is like but the mobile app stinks.

I first suspended my account with them, and then cancelled my subscription. Despite getting a confirmation email from them to say it was cancelled, they continued to take money out of my account. After emailing my complaint, they again said that my account was cancelled... and yet they continue to take money from my account. To date they now owe me £100. Such a shame they let themselves down.

Match.com terminated my account for no reason, customer support won't even tell you why. They claimed I was not single (which is false). I called them, they explained everything is fine and then STOLE MY MONEY, $89.96. They will not return the funds so I'm in dispute right now with my credit card. My account was only active for about 10 days so either I should be prorated or fully refunded.

I guess I've had 2 accounts over the years. Recently I started getting match emails and likes and whatever. I went and logged into these accounts, and the profile information on them had been modified slightly and false pictures uploaded. I changed the passwords and disabled the accounts but the emails continue. So the accounts were not "hacked", someone internally has access to them.

Do NOT use Match.com. The Problem: The Customer Service ignores your complaints. They have a system that almost guarantees problems and they do not correct their own mistakes. The Specific Issues: 1) I emailed some women and when could not verify if they actually read or just opened my email or possibly were unable to reply, I wrote them 2 more times with very nice emails. One woman claimed I was harassing her because she said she had replied, "No Thanks." That NEVER showed up in my Match.com Inbox. As it turns out Match.com does not send the "No Thanks" emails to my Match.com Inbox. They send it to my Junk Mail email address that I obviously do not check often. Match therefore has set up a system to guarantee misunderstanding and confusion.

I believe this is a big group of liars! They need to be investigated. I have had no one even try to respond to my advertisement until the time is up and the policy is ready to renew, then I get lots of contacts but no one actually follows through to meet. I believe it is a scam to extract money only! I am a very nice looking professional, much younger looking than my age and I believe Match.com as well as other dating sites are all a scam and people should not waste their money in hopes of meeting someone who does not exist.

HORRIBLE!! Worst customer service ever experienced!!! Rude, interrupted me and then supervisor HUNG UP ON ME!!

On April 24, I canceled my Match.com subscription and auto renewal. All services ended on May 12. On May 20, I received an email confirmation for my new subscription (surprise!). I immediately logged into my Match.com account, and lo and behold, my account had been signed up for a new 3-month subscription (not an auto renewal) using my credit card. I contacted Customer Service asking for 1) a password reset and 2) an immediate refund.

Manhattan/NYC Experience: There are at least 1000 attractive women who walk around Manhattan, or downtown Manhattan on each streets each night. I joined Match.com because I was always working and never had the time to meet anyone outside. So I joined, being that it's New York City I should have gotten at least few responses daily, being that there are ton of women who are signed up but I only got 1 response from some ok looking young female from the upper west side.

I had a paid for the profile to be active for less than 24 hours and they charged my card $119. I waited for a refund to be put on my card and when I called them they said they were unfortunately they are unable to give a refund because I cancelled last month.

Every day they have no matches for me. Tried to cancel first day, they refused. People they show live in other states. What good is that? Very unhappy with this site. I'm sure they're all the same ripoffs.

This is one of the Largest dating sites with SCAMMERS. Match.com does not filter their online fake accounts, so therefore everyone on the site is a potential victim... The website is more interested in taking Everyone's money to join!! And good luck trying to get a refund!!! They will give you the run around and connect you to another unqualified phone operator that barely speaks English (imagine that, lol) so find another dating site much more reputable. Don't say you weren't warned.

I signed up on Match.com on May 8, 2015. Within 1 hour a match for me contacted me on chat then asked for my cell number, which I gave (so I could also check them out on reverse phone) and the account on Match for them disappeared and he was relentless on contacting me on cell with text. He said he was widowed for 2 years and he lived in Florida.. I am in Va. I told him it was too far to date, what did he actually think how this would progress. Second, another match - this guy also wanted my cell phone number said he lived in Washington DC but the number he contacted me with was from Washington state. He said he travels and is a wholesaler and an archaeologist. He said he was going to Africa the next day so we couldn't meet for awhile.. the wait intensifies the actual meeting.. what **!

This is the first time I have ever paid for an online dating site. My first experience was not good, and it was most likely my fault. But I think you should screen the people you let on this site and make it safer for everyone. I got a lovely reply to my profile from a man by the name **. Anyway I did something that you probably don't recommend and that was to give my personal email and phone number out. This isn't a complaint, but a warning about what goes on, on your site. This guy was so nice and sucked me in and I was suspicious about it and should have listened to my gut feeling. Anyway after sharing pictures, emails, and texts from an area code close to where I live for a couple of weeks, he said he had to suddenly had to fly to Cape Town South Africa, then called two days later, and said he was in Cape Town now.

Out of the blue I get a charge on my card for $89.96. I didn't sign up with this company. I called them, and the rep asked me my name 8 times. I told him I'm calling for a refund since I didn't authorize this charge, nor did I know anything about how this happened. Rep refunded me and I viewed my bank acct later and Match.com charged me $137.94! WTH. My bank is acting on this fraudulent act. I'm shocked to say the least.

Match.com is a joke. There are people on there that are not even real. I ask for a refund and they won't give it to me. If you don't have use for a website, you should be able to get a refund back. Now I see how they make their money. I will never recommend this site to anyone.

This website is sneaky and will continue to take money from your charge card. I don't recommend it at all for any reason. There are too many other sites that you can use. Just remember to cancel the subscription right after you sign up. That way they cannot continue to charge you. Be sure to watch your bank statements regularly for their erroneous charges. The profiles are shams and they continue to use your photos after you cancel. Just as you are looking at profiles that are no longer active. Bad idea to do business with Match.com.

I can't seem to figure out this Match.com. There is a lot of eligible people and I have been told there is no reason why I can't get messages in return. I am giving out a great messages to try and meet a said person but I never get a response back. Then when I called Match.com and talked to them they responded with, "well there is some profiles that are on the free program and under that no one can return a message." So how am I to understand this. Ok I get it, I have to hope I get lucky and get a women who isn't on the free program. Thank you Match.com, you have given me no hope on this one.

MATCH.COM is a scam. I cancel my subscription and they automatically renew and charge me on my credit card with my subscription canceled. Don't use this site! Read the reviews on the Internet before you sign up for anything!

Match.com offers "free trial" periods that are misleading. The offer states that you can use the service for three days but requires you to sign up for at least a month, but then can cancel your membership within the 3-day trial period. But they don't honor. I followed all directions and canceled on Day 3 but they charged me anyway. After numerous phone calls and emails, they refused to reverse the charge. I am not the only one to have experienced this; two of my friends have also. DON'T SUBSCRIBE OR USE MATCH.COM.

I cancelled my profile and account on Match.com after meeting someone in November, 2013 and dating them for almost 2 years. I recently discovered that Match.com was automatically billing my account as an "auto renewal" stating that I agreed to the automatic renewal in the "Terms of Contract Agreement" and did not cancel my account properly. I have had trouble with Match.com on the same issue in previous years, regardless of canceling my account online as requested, which requires some specific site navigation and is difficult to do. Since signing up in October 2013, I have been billed the amount of $119.94 on 5/8/15, 11/6/14, 5/7/14 for a total of $359.82. I have phoned Match.com and they have only agreed to refund one amount of $119.94 after much negotiation. This appears to be an ongoing problem with this organization in particular.

My profile and account were hacked two times. First time, my email and username and password were changed. This "identity" used all my pictures, most of my profile and only changed a couple items! Second time, my photos were on a different profile. Match.com customer assistance was very nonchalant! They didn't care. I WILL NEVER get on with them ever again! Their security is horrendous! STAY AWAY, STAY AWAY!

I would strongly advise anyone joining this site to watch this Auto Renewal subscription. Even when cancelling I was stunned to see £60 taken with a claim that I clicked a pop up asking for £9 upgrade which there is no proof. To prove I'm not slamming the company, I won't say don't join so it does not affect their money making/business. However, I would say do not do a monthly installment payment scheme as it's a rip off. Be warned.

I joined Match.com in November, paid for 6 months and didn't want to renew my subscription but soon found out that they just take Money out of your bank account so I contacted them in writing, cancelled (although I had never said that I wanted to renew) and got a confirmation e-mail back which I have and will take to the police tomorrow. Now, three months later I find out that they have taken £77 out of my bank account at a time when I am loosing my house and I need all the Money I have to pay my bills! These people are not worthy of that name, they are just scammers. With the help of the police I will get my Money back but at this time of my life I can't deal with even more problems.

In the past I have had a paid subscription to Match so I had a profile setup. I was going to try Match again because I had a free 7-day trial coupon code. I was on the Match app looking for where to enter the coupon code and I accidentally purchased a 3-month subscription. Within 24 hours I emailed for a refund. When I sent the email, a window popped up that told me to contact customer service which operates from 8 am to 5 pm. When I called customer service, the CSR told me that all she could do is turn off the automatic renewal that since it was over 24 hrs that the purchase was made I couldn't get a refund. I explained that I had not used the service that as soon as I realized the purchase was made that I logged out. I didn't read any emails or search profiles. I also explained that I did send an email within 24 hours about cancelling the service and I was told to call. The CSR said she couldn't do anything.

They auto-renewed even though I turned off the auto-renew feature within iTunes and were unwilling to issue a credit. Left no option but to dispute with credit card company. Was told by a manager by the name of ** that "That's just the way it is."

Usual complaints… too many non member accounts, and those that do look at my profile usually don’t reply to msgs. Those that do suddenly stop mid convo (email limit?). So a month into sub and then one I email thru the site asks for my email, without looking at my profile "busy at work but will email you later" *alarm bells* I play along… "I buy gems in Turkey and sell in Ohio, but live in England near you." "I’ll be back in England in 10 days" more alarm bells.

I have been a member of Match.com for 12 years, YES 12 YEARS. I recently received notification that my membership was revoked because I violated some of their Terms of Agreement. When I called and asked about it, I was told that they cannot discuss it, but the matter had been reviewed. If I wanted to know the reason for their decision, I would have to get a subpoena. I know what I DIDN'T DO, I did NOT do any of these on their web site: threaten anyone, use profanity, use someone else's pictures and claim them to be mine, use old pictures, lie about details on my profile, attempt to scam anyone out of money, send naked pictures to other members, and I have heard from other members that people have done all of these things. I asked them to reconsider whatever the issue was because I had been a member in good standing for 12 years, and to reinstate my membership. They would not. So anyone have any suggestions?

I tried to sign up for a special for 3 months at 17.99 per month. It took my credit card for a six months subscription. I had e-mailed them after having to find info on the internet to do so. I did not get a response suitable to my situation. I had to find the phone number to contact them which was not readily available either; after talking to a supervisor who said "it had to be my fault", they would cancel out my six months and give me one month and credit my credit card, still not a good deal. We should file a class action against this company. It is not right what they are doing to the consumer to make money. This company needs to be investigated. I have scheduled a cancellation on my account when the subscription is up.

I signed up for Match.com for a 7 day free trial. They attempted to bill my credit card for 6 months of service. When I tried to deactivate my subscription, I was able to only partially technically. They kept my photo up after I cancelled. They did say that even though I had 7 days of free trial, a six month membership fee would still be charged! This is bait and switch, false advertising and deceptive. Then they tried to lure me by saying I had 3 unread emails.

I used PayPal to get a 6 month membership. I was under the impression it would be billed monthly. It took the entire 6 month payment all at once. I tried the service and found it to be stupid. I cancelled online but they keep the entire 6 months payment. There is a way to get a refund but DON'T USE PAYPAL. If you use a credit card they MIGHT refund you but it will take a while. I am still waiting to find out whether I can get a PayPal refund.

I was initially excited to join Match. There are a mixture of good and bad profiles just like other dating sites. Luckily I haven't had a problem with fake profiles. My problem is with their auto renewal. I believed I had cancelled my subscription successfully but this wasn't the case and I was automatically renewed. After several emails and calls, no refund will be issued. The thing no one could answer was why for the last few months, my subscription said it was due to end in April but underneath that there was a note saying 'restore previous subscription'. Now this implied I had cancelled successfully but it turns out I hadn't. No advisor could answer why this happened, all I was told was that they hadn't seen it before. Still no refund though. Feel quite misled and now I've paid to be on it for another 6 months. Be aware if you're on Match - make sure you've cancelled the auto-renew properly if you don't want to renew!

This site is rife with scammers, spammers, and sexist moderators. The mods are completely un-uniform about what gets approved (Some let people post proper names either in the profile or as a username, but some don't. Don't bet on it if you're a guy!). Match decides what content you are allowed to post about YOURSELF, even if you opt for the premium fees, which they piece-meal the heck out of. Oh you want to read the email you just received? $35.00/mo. Oh you want to know if they read your email to them? $3/mo. Oh you want to be a browsing ninja? $3/mo. Hey, you want we should stick ya profile on a pedestal? $10 for 20 peak browsing periods.

Ladies and Gentlemen. I would highly advise you steer clear of Match.com. They are a bunch of slick greasy sneaky marketers. They'll say, "oh a free trial." Followed by "oh you wanted a yearly subscription." There goes $240. Besides that their layout and matching service is garbage.

This is not my first experience with Match, but it will probably be the last. Fifth day of my membership, and despite the parameters I set with regard to age, geographical location, body type, etc., I receive 'Matches' from all over the country, far too young, totally overweight; the list goes on and on. My ickiest Match so far (someone THEY picked for me) lists the following under his 'What I like to do' heading: **. WTH??

Just after I paid the money, they block my account. They don't give a reason, when I inquire online, the service person is not patience! Now I am still waiting for getting my money back. They don't send to an email to explain why in a short time (I think they should).

I signed in on Match trying to do for the minimum period of time, but the website somehow switched my choice to a 6 months subscription before I would realize. I called the Customer Care, but they wouldn't pick up forever. They never replied to my email inquiries. One week later, I got fed up with their unattractive service. I asked to reimburse my subscription with explaining what happened and that I tried to communicate with them in the beginning. A service representative would just repeat the manual, "you don't qualify for reimbursement". He wasn't able to explain what was wrong with their sites menu. After putting me on hold forever again, I finally talked with the manager, who would copy the same thing. They have no intention to support or satisfy customers.

Match.com is a site to meet singles. I joined them less than a month ago and found several things that disturbed me. Several of the guys that the site said I "Liked" were not men I selected. They kept contacting me. BUT the real concern I had with them is... a man who had previously assaulted me was on their site. I called to voice the concern and they said they would not look up his name or account, they couldn't block him from me and all they would do is cancel my subscription, without even a partial refund. It's concerning on so many levels... and totally stupid to me that I'm the one who has to suffer for their lack of concern.

They charged me $267 for 1 year's membership. Called them to canceled and the guy on a phone was extremely rude and said that they can't refund my money. Rip off. I said, "I'm ready to pay for whatever I used, like 2 week not even that or 1 month". He said, "No, its not working this way". So stay away from Match.com. Rip off city!

Match is the worst online dating service - period. You sign up, they collect your money and the fraud begins! You will get plenty of winks & emails from people who do not exist! As for actual clients, I am not sure they have any in the US. Then they arbitrarily dismiss your account, oh, and sorry, no refunds! A scam worthy of Bernie Madoff! RIPOFF!

I recently signed up for a 6 month subscription with Match.com. Before doing so, I researched online looking for the most reputable dating sites online. Match.com was recommended by several. After building my profile, I was immediately inundated with responses. Great, right? Upon closer examination, I noticed all were from almost exclusively 29 year olds (I am 51) and extremely attractive as though photos of models lifted from the internet. Always one photo per girl and very limited and contrived profile. Definitely a phishing scam. As I searched for real singles in my area, I eventually realized after reviewing about 50 profiles of women in my area that was all they had. I live in dayton oh. a large enough metro area to expect a significant number of age appropriate single women. I am sure they will not offer a refund after hearing the other complaints. Class action lawsuit?

Full of scammers. I signed up and paid my money and immediately I had 2 men contacting me on the Match.com instant messaging facility on site. I started messaging them both until I realised that they were both using the same wording and not answering any of my questions about them. The wording is "I love poetry, books, walks on the beach and cozy candlelight dinners. I enjoy movies, television, music, traveling, the desert, the quietness of the mountains, the ocean, sunrises and sunsets." Then they try to talk you into sending them money. Total scumbags trying to take advantage of vulnerable women.

I signed up on 4/11/15. After I got lots of emails within 30 minutes I via Emailed them that I wish not to be A member. I got no response. I called them the next day. They said since I was on the site they will not charge me for any more months. I said I want a refund. He said no. I told them I'm calling my bank to stop payment. This service is not what I expected. I'm receiving tons of emails from men. I thought I could pick who I felt compatible to me. The cost was 131.94. It was taken out of my Bank of America. I would appreciate if you could investigate this matter for me. I do not want them to place anything against my credit record. I have very good credit and I would like to keep it that way. Thank you.

I cancelled my account. I then received an email for a match. I thought strange, cancelled again assuring I selected all the right hard to find buttons. Sure enough, after cancelling my account twice, they charged me again... A class action lawsuit needs started. Not a mistake, but an obvious theft.

I signed up for a free trial. I then cancelled the trial and my card was charged for 6 months of service anyway. They have refused a refund. I am still trying. When I asked for a supervisor I was told none were available, and they took my phone number. If you try to request a refund automatically the system asks for your card number again. I wouldn't dare enter it again, so I waited for a person to talk to. Unless you are sure you want to spend money do not even try this site.

In Nov 2014 I had the auto renewal turned off. It was a 6 month subscription that was to end in April 2015. In Feb 2015, my Match account was locked. I could do nothing on my profile. I contacted Match. Match said my account had suspicious activity. I asked if it had been hacked and if my account information had been taken. Match would not say what happened to the account just 'suspicious activity'. I gave Match information to unlock my account. NOT RENEW IT. Auto renewal should have remained turned off.

I hadn't logged into Match since February 1st when I met someone. This past week he went online to cancel his account and my account popped up and said that I had been active in the last 3 days which I most certainly had not. As such like others on this forum, the man I was dating believes I was still hunting for other men and decided to call it quits. I know that the man too should trust in what I say but if it wasn't for me being misrepresented by Match I would still be with him...

They stated that I posted inappropriate photos, which I never did!!! Several attempts to speak with some about it, but they kept replying with "the result is final and will not be reversed." And stated that it cannot be opened without a court order. All they had to do is look into my account and see for themselves that I Did not post such pics!! Then a couple days after they closed my account, they took a payment of $70.00 from my account!! I am very very unhappy.

I have been trying to call Match.com at their customer service number for several days now in order to cancel my Match.com subscription. For five attempted calls at all times of the day, I have been put on hold for over 25 minutes with the recorded message going something like this "All of our customer service representatives are busy..." I am unable to leave a number for them to call me back and I have heard similar stories from friends where they say it is almost impossible to be removed from their service and I have seen numerous complaints on Consumer Affairs to the similar effect.

I have not belonged to this site for over a year yet continue to be charged fees. Every time I deactivate my account I start getting e mails on my "matches". Try and contact the company all I get are redundant computer generated responses. There are no contact phone numbers to be found on the website. Beware. Once they have your credit card they don't let go.

Last year (2014) I signed up on the OurTime site; Match.com is the parent company. I met a gentleman and dated him for several months. B/c of this, I took my profile off OurTime.com. About six weeks ago I received an email from Match.com saying my 'profile had been approved' for their site. I had not contacted them nor set up an account or profile. I sent them an email saying I had not given any info and had not attempted to make a profile. I tried going on the public side of their site and contacting a Consumer agent (either through chat or email); all attempts to contact were futile (either there was no response, I was rerouted to a previous page or I got a generic cookie-cutter response).

I was sent an email by Match.com saying a member had paid for me to reply free. When I went into my profile, sure enough, it stated I had a free reply email. When I clicked and tried to reply, I was unable to do so. After getting a complete run-around and canned answers that did not fit my questions (with a representative using Match. chat feature) I finally gave up. Also, a while back, when I joined for a month, I got two emails from fake profiles/people. Match.Com is a complete scam. Don't waste your time, money, and effort dealing with them.

Billed an expired inactivated credit card and refuse to refund me because they don't refund subscriptions - but I never subscribed.

You don't want me on match.com but you want my money on match.com. Please refund my money back to me. Was it a crime sending multiple messages such as 'how are you doing? Or "hello" or "hi" to those who looked at my profile. I am not on match.com to flirt... Has anyone said I threaten them? Or harass them. Has anyone reported me that I did sometime wrong to them or do silly stuff, nude pictures etc.,

I set up a profile and in order to see my messages, I had to pay. Well I picked a package they presented as being 16$ a month. Then it immediately asked for my cc number. Well I put it in then it said the total to be charged is 105$, hit continue to confirm. Well I did not, I went back to cancel the transaction and it charged my card anyways.

I joined Match.com in February 2015, I had nothing but a HORRIBLE experience. I called to get a refund after 2 weeks and I was told NO REFUND! I have initiated a dispute to rebuttal the no refund policy to which I was informed about with my credit card company. NEVER sign up with Match, it is a horrible customer unfriendly company and the people on the sites are bad, very bad. It is a SCAM and you will not meet anyone and they will take your money! ALL the other reviews for this MATCH are spot on, I have experienced the same NIGHTMARE!!!! DO not sign up. You will be out of money and very upset!

I joined on April 9th and got no responses from anyone that met my criteria. Instead, I got contacted and matched with men who were outside of my age, distance and race preferences. My experience was horrible. I tried for a week, to see if there would be any improvement, but there wasn't so I contacted their lousy customer service to cancel. I was also charged $77 for three months of service. When I called to see about a refund, even for two of the three months, they refused. I even spoke with a supervisor. Still no success. DO NOT USE THIS SITE! It is horrible and they will not refund your money.

I helped my friend sign up with match.com 3 weeks ago. She was very hesitant but I convinced her that it was rated very highly and she had a good chance of meeting someone. In the last two weeks we have sat down together and looked at all the profiles. They are all fake. They use the same obnoxious language. A bunch are from other states. The ones we thought were real and answered, their profiles magically disappeared. After only 3 weeks, we requested a refund. We spoke to customer service and her supervisor who would only give me his first name and first initial of his last. **. Interesting that they protect their identity. All he kept saying is that match.com does not provide refunds and I have to pay for the full 6 months even though I felt unsafe using the site. Match.com does not stand by their product or care about their customers. Do yourself a favor and do not join.

I created a profile on match.com about 2 years before I became a paid member. I joined with a 1 yr membership for $143. Match.com terminated my membership on the 1st day but kept all the money I paid for a 1yr membership. I disputed with my credit card company and still had to pay for membership because Match says they can terminate your membership and you forfeit all money paid in their user terms. Beware of Match.com. They are thieves, kept my money but delivered nothing. They waited until I became a paid member before terminating my membership and stealing my money. Do yourself a favor - join okcupid instead. Okcupid is free and it is better too.

They appear to limit the number of emails you can send. I have had 8 emails from different members chatting back and forth then all the emails just stopped and it appears the match is no longer interested, but you can subscribe to unlimited emails for 9.99 a month extra, scam or what. I think match are doing their members a gross injustice here!

My daughter signed up and was completely turned off from the moment she logged in. I paid for it using my PayPal account. Within 24 hours she requested that the account be canceled. Match.com won't cancel your account until the subscription is up. They require you to sign up in blocks, so I had to pay for 3 months up front. After receiving an automated email the next day, she logged back in and requested to cancel the service again.

I have paid for 6 month with no way back. In the second week, I wanted to cancel my membership because all I gotten is rejection behaviors. No one will reply back to emails, or chat requests. It’s like an online ghost town. Nowhere to find contact information or customer service phone number to call and complain and cancel membership. After 6 month was over, another fees transaction went through my credit card, and I had to open claim with my CC company to get my money back. These people needs to be shut the ** down, force them to pay us back and force them to close the site. Anyone knows how can legally that be done. PLEASE HELP!!!

I joined for three months. At the end of this time I decided not to renew. I reviewed the page related to membership and thought that the auto-renew was turned off. When I checked the site on the day it should have expired I realized it had renewed. I responded to one email, and then requested that the account be closed and the fees refunded for the renewal I had not knowingly authorized. I also called their Customer Service line and requested personal assistance with my issue. I was told that because I responded to the one email that they were unable to refund my money. My account profile has been closed entirely, AND I am no longer a member!!!

I tried match.com for a while and found it to be full of spam and hookers trying to hook up. So I canceled it. Now I'm getting spam from EVERY match and dating site and all kinds of ** crap. I'm not surfing **. So I guess because I told match.com why I was leaving they gave out or sold my email and profile info to other companies. This is **. And If I ever find out who did it, I'm going to sue the pants off of them.

I had a person wink at me on match with the online name of **. He emailed me through match and sent his email. He claimed his name was ** and that he was a biofuel engineer. Said he lived in Washington State, had a trip to Toronto to bid for a large job. Then said he got the job and had to leave the next day for Cape Town, South Africa. Once he arrived there, with his 15 year old daughter, told me his luggage had been ransacked and most of his Apple equipment was stolen. He asked me to buy for him and his daughter $5500 worth of equipment and he would reimburse me. He said he was too busy to take care of it himself as he was out on the water with the job. He actually wanted 5 items for his daughter as well. He became very offended when I said no, said I didn't trust him. He had become very romantic very quickly. He then asked what I could buy if I would not buy everything.

I was on Match.com for about 2 months. Then, within 10 days my account got scammed and taken over by someone, something. I could no longer log in. It changed all my login info and even my profile details. It changed me from a man to a woman in another part of the country, etc. When this happens, you have to call support. Support had no explanation why this was happening but they were able to fix it each time within 24 hours.

Very disappointed with Match.com. Was a customer for two weeks and decided not to continue the service. Went to cancel my subscription and was denied a refund. Asked why and was told they just have a strict refund policy that even if the service doesn't work you still pay for it. Not aware of too many other companies that have a policy like this but wanted to share my experience. Don't use the service.

I never could find a real person on that site. So I quit. I called and told them I quit. But they kept billing me. I had to wait 3 days to get my money back after waiting 30 minutes or more on the phone. Yet they still keep billing me. DO NOT USE MATCH.COM FOR ANY REASON! THEY ARE AS PHONY AS A THREE DOLLAR BILL. If anyone starts a class action lawsuit, include me in it.

Since they advertise as one of the biggest most successful I assumed the business they're in to be happy to be involved with. All they are involved with is deceptive practice and tantamount thievery. I am new to this world as my husband passed away suddenly two years ago. Friends, family urged me to try. So I did. I discovered it wasn't for me after filling out my profile only to get people who were not matches, not even close, and many other specific choices were totally ignored. When I received a picture of a rather attractive man in a remote area of where I live I knew it was suspect.

Well I did met with a couple of men just to see if we click... Date a guy for 10 months. I didn't see myself with him for the rest of my life. We broke up... I got back on match.com. Met my husband going on 5 years. We have a beautiful 3 year old baby girl. We are a happy family.

I have been a paid member of Match.com for almost a month now, and received the most insulting "MATCH" yesterday under what they list as "members we have chosen for you." This "MATCH" had listed under things he likes to do 'blowing lines in a bathroom!' I am insulted to be matched with this person, and angry that they didn't catch this before approving his profile. Upon speaking to a supervisor all I received was a very weak "sorry" and they will not refund me, nor compensate me in any way-I didn't warrant compensation according to the supervisor. "Match does not refund..." Was all he quoted in a monotone voice and quoted whatever section of the contract states it. To which I added MATCH did not hold up their end of the contract and review the profile- I paid my subscription!

OF all of the online services I pay for, Match has the worst customer service and return policies. I've tried Match.com a couple of times, mainly because they have decent, easy to use software and the pool of people is subscription-based, adding another layer of exclusivity and selection as to who they let in. The downsides FAR outweighs the good. I tried their 6 month guarantee, and did not find anyone per their guarantee. I called them about it, and they said there was a certain very specific stipulation. So I lost despite their "guarantee." Had I known this I wouldn't have signed up. It was just a waste of time.

Kept on deducting money even after requesting for cancellation of account. When I mentioned to involve my solicitor, the customer services hung up on me twice, and did not pick up the phone afterwards. Contacted my bank afterwards to sort this out.

I subscribed to Match.com this morning and canceled 6 hours later. Here's my cancellation message to them: "Within 6 hours, I had hits from multiple women who were young enough to be my daughter and whose profiles were hidden. And for those that did have profiles, their English was so broken that it was obvious they were running a scam. So your service is horrible, and compared to okCupid and POF, you don't have anything to offer at all. Please cancel and make sure that I am not charged for anything. I am so surprised at how bad your site is. Respectfully. **."

I signed up on Match.com for three months thinking it might be a good site to meet people to date. Boy, was I wrong! I would say at least 50% of the profiles on Match are scammers... actually criminals that are there to steal money from innocent people. You can tell they are scammers because they send personal email/phone numbers in the first email and often say "they don't come to the site often."

I joined Match honestly looking for friendship, relationship, or more. I clearly understood if I signed up for one month at a time that I needed to cancel my membership by a certain date if I did not want an auto renewal. I'm very cognizant of that requirement. I cancelled my membership when I realized if you read my profile and were responding to me, you were either dumb or unable to read or just didn't care. I cancelled my membership within the time frame they required. I didn't receive any further contacts after I filled out the questionnaire asking why I cancelled until...suddenly when my membership was due to be renewed I started receiving new emails!! WTF???

In October 2013 i registered to match.com. I paid in the cash at a bank for three months. After three months I never use this website anymore however the company scam my credit card - took my money every months and I never know. They did not give any notice and ask your permitted. Two years they took money four times now. I asked for refund but they said the money already charged can not refund. I asked for contract and receipt they did not have. This company have power over the government. Even police get into your house they will give your reason but the company do not need ask your agreement. Go straight took money from your credit card without your any agree or not i even do not know for two years now. What is safe. I even did not use that card at website and did not give the passcode, why they can took my money. It is a scammer and illegal action. Match.com is my forever pain. I wish everyone can refuse this happened on you.

I was trying to repair my relationship with my girlfriend by staying off Match.com knowing she would check periodically check to see if I was searching for others on their site. After not being on their site for over 3 weeks the notation on my profile stated, "active over 3 weeks". All of a sudden she went to check my profile and it showed that I was "online now". That was the furthest from the truth. I hadn't been on their site for over 3 weeks and Match had the nerve to say I was " online now".

All of the contact I resourced in the first week were complete scams. Fake profiles written by locals that led to people out of the country, asking for phone numbers immediately, and looking for money. While I am sure there are many real profiles, those ladies get hundreds of emails a day. The attractive profiles are all fake.

Paid for 6 months on match.com. Put a lot of attention to a solid profile and sent out 40 messages first month. Zero response. Tried a couple new photos and different profile write-ups over rest of time. Six months gone - about 125 messages sent only to ladies that I fit into their age range and other musts without talking to one person. I also paid for one of their speed dating events. There were 9 ladies & about 11 guys there which three women disappeared before it started. My impression was two of the ladies were there to meet someone - the others were more interested in their phones or talking to each other

I made the mistake of joining Match.com and within minutes of posting my profile, was contacted by an imposter. Of course, I didn't realize it was an imposter at first. It took about an hour for me to figure it out based on the inconsistencies in stories and the broken english. It was then that I took the photos and did a Google Image Search having a recollection of a DR. Phil Episode I saw where I thought I remembered that picture. Sure enough, it led me to several love scam websites. I was pretty upset and thought what an odd coincidence that my first night I would encounter this monstrosity, and then I was approached by two additional users that had also encouraged me to provide a cell phone number or private email address to chat off the Match Website. Again, I performed a Google Image Search and again, those pictures led me right to several love scam websites.

The problem with Match.com is that there is no way to tell if someone is a PAID subscriber. SO, if you sign up for the service and email someone, you do not know if they are a paid subscriber. If not they can not see your email or email you back. There is no way of knowing if someone just isn't interested or if they just haven't paid for the service. It's a complete waste of time emailing people that you do not even know if they can email you back.

Match.com is loaded with 80-90 percent fake profiles. If you do contact someone they call you with a foreign accent... and are not who they say they are. Many hundreds of stolen pictures when you search google images by photo ID-- many names pop up for other false profiles, or photos taken off the web. It's a sad excuse for a dating site. So many men show "widower" when that's a lie as well, the profiles are fake. Take a second and look at some of them, read the same themes in all and poor grammar, a dead giveaway of someone not familiar with how Americans speak and write. Don't waste your money or time. The profiles are reported as fraudulent and they disappear pretty fast after they realize that someone is on to them.

Unauthorized charge on my card. No effort to resolve. Match.com charged my credit card (on file) $129.54 because I hadn't met eligibility requirements for the "6-month guarantee." This occurred January 24th, 2015. There was no warning email indicating a charge was imminent nor a warning I hadn't met their requirements. Supervisor (**) was verbally rude and refused to grant a refund or even try to resolve the issue. I truly feel that that company took $129 without permission and doesn't care that I have legitimate concerns. I've also written a formal complaint to their corporate offices in Dallas. No response.

I met a total of six (6) men who communicated with me for several weeks by email, phone, text, or all. Their stories got more and more complicated, overseas contracts for a medical engineer in Ireland, portfolio fund mgr. in England, a civil engineer in Istanbul (Turkey), an oil rig worker near Norway, and a duplicate story for a portfolio fund manager who goes broke over-extending himself for our future. They all ended up asking for money which I would not pay. I didn't wait for one of them to ask me for money and he is still phoning me for 3 weeks now from England and sometimes Texas. One called me from Nigeria...I looked up the country code.

I have paid a fee with Match.com, I have not received or talked to any of my matches. How am I supposed to meet the lady of my dreams when I can't communicate. I am not paying money to upgrade anything when I can't get the first chance to communicate with the lady of my choice. I'm done. I want to cancel my subscription to this Match.com. It's not all that I thought of meeting my dream lady, it's so upsetting. I will never sign up again.

I made my profile on there but never subscribed. After one week, I deactivated my profile, which means profile hidden/not being seen in public. But I suddenly got an email "Confirmation of account reactivation"! I didn't do anything! And when I signed in for checking, my profile was the one that I used for other website! How was MATCH.COM able to post THAT profile on their website???

I made an account with Match.com. Everyone seemed to be fake on the website! I paid upfront 260$ for one year. I tried to get my refund couple months later and they refused and were very rude. Stay far away from this scam website. Don't waste your time or money!!!

After about 5 months of membership it became apparent that many of the profiles were not members and some of them were boiler room frauds operating out of foreign countries such as Ghana. Thus honest effort to communicate with potential matches became wasted effort. Exercising free speech, I emailed to some females that they were "Pretenders" and their messages and desires did not match their written profiles. Thus I was kicked out of membership and denied any appeals or membership refund. This company operates fraudulently and unethically as their profiles do not list a label of member or non-member.

Someone had hacked into my account, changing all of my information, getting access to my username and password, changing my email address and emailing 100's of people asking them for money. When I contacted Match, they said "too bad we can help you. Just cancel your subscription or change your photos." What kind of company is this that cannot protect it members for this type of hacking. Totally unacceptable. DO NOT JOIN MATCH. THERE ARE SEVERAL OTHER GOOD COMPANIES OUT THERE. What a Scam both from Match and the HACKERS.

Saturday March 21, 2015 I subscribed to Match.com and I picked the six months membership for $21.99 a month. Within 10 minutes of subscribing I checked my bank account and saw a large lump sum payment of $131.00 was being processed for debit. I immediately went back on the Match.com site and cancelled. I also called a number off the site but a recording stated their business hours are Monday to Friday 8am to 5pm.

I had been on Match.com as a paying customer for a couple years. In that time I think I was actually able to speak to 3 real people, besides a friend I saw on there and chatted with now and then through the site. In the last 6 months maybe 2 winks and 2 messages from someone twice my age. As soon as I stopped paying, the very next day, I get 5 interest and winks and photo likes. The only explanation is they use fake profiles to send notices to customers who don't pay to get to subscribe. I believe this to be fraud and I like to try and report them to the Better Business Bureau and hopefully start a class action lawsuit.

I joined this site with the honest of intentions hoping to find a new connection. Instead I was scammed repeatedly. I reported many of them. Instead of Match.com they should call this site SUCKED IN.COM because that's exactly what I feel like. DON'T PAY GOOD MONEY FOR SOMETHING THAT JUST ISN'T GOING TO HAPPEN. Based on my experience, I truly believe that this website is nothing but a front for a scam operation and they should not be allowed to operate.

Match.com is a scam, only in the fact that when your subscription expires you all of a sudden get a flood of emails about people "women" in my case being interested in you, for which none of them are legit. I signed up for a three month subscription and did communicate with several ladies, nothing that went anywhere, had a few winks, had a few interests but we're talking a few over the course of three months. As soon as my subscription expired I was getting five or six winks and interests a day, I know they're all fake. It's pathetic.

Match is infested, I mean completely saturated, with scammers. I got so annoyed with them all that I began playing with them, setting up a fake email account from which to string them along before turning them in. I still turned them in to Match's "customer service" TOS police, but I'm sure those went nowhere. UNLESS YOU JUST WANT TO ** WITH SCAMMERS, STAY AWAY FROM MATCH. It'll give you fleas.

Match.com is the biggest money stealing scam I have ever seen in my life. I even have been more than tolerant, giving it more than one chance just to completely sure if it was a scam or not. I have actually tried the site out about 3 times over the period of about 4 years so I have paid over 3 times the monthly subscription price. The site is a scam because it's full of "fake" women profiles that all write the same descriptions with the same format. When you communicate to them by email, they ask the numerous questions which are all basically the same and don't reveal anything about themselves.

So I joined thinking there would a pleasing experience where I can meet new people without any big expectations. Noticed every time I send a email to certain profile, they never get read and after these profile are created, they never go online again...they go unused. After months I agree with other users that have seen the same pattern. I'm keeping the user names to possibly open a case of stolen identities or perhaps Match is scamming people to join by faking profiles. I don't want to seem like a self-absorbed person but I am very good-looking, I never had a problem meeting women. I decided this method just to try something different.

Two major complaints; One; Whoever is in charge of information systems technology for Match is an idiot. Some people want to meet only white males or Asian Males or Black Males or Other. Doesn't matter. Please tell me why these same people who have no interest in your race always show up in your search? You waste hours flipping through profiles of people who have no interest in your race. I can care less about a person's preference. What I did care about was that white women who explicitly state they want to date only white men kept showing up in my search. I'm like WTH? Why are y'all wasting my time?

Match.com is a total scam!! Be ready to call them as soon as you subscribed to cancel your membership that you won't be charge after renewal! Because once they charged you their policy is no refund policy!! I live in NY and I'm shocked that yesterday the company charged me 88$ for the next 3 months. Today, I noticed it and called them up to cancel and get a refund and they basically told me to ** off. It is outrageous that they won't give me no full no partial refund! Their response was - You've been using our website for a DAY!!.. WTF.. So charge me a dollar for it and give me the refund of 87$, will you? Nope, no refunds. I would love to see where the ratings are coming from that Match.com is the number 1 dating website? I'm a customer and i'm not satisfied w/ matches and customer support and there is no Yelp or Zagat to rate it.

Short customer service working hours, long customer service waiting time. I was planning using one-month trial then decide whether to continue, so I choose most expensive one-month only service subscription (only can send email). After one month, it auto-renew my service and charge me for most expensive price package. The total price $80, it way much than the package they offer for 3 months package. The auto-renew without notice, it bad user experience design. THINK ABOUT IT. At least Match.com, you can give customer option to upgrade their service. Well done, Match.com, you did it. You are ruining current customer experience and spread bad reputation away which will cost your potential customers. The way you don't give customer to choose their way to upgrade or renew their by their own will.

I joined match.com in Nov of 14. After having 0% luck on eHarmony, I decided to give match a try. So Nov starts I decided I was going to give it honest effort. I tell you this in 100% honesty. I have attempted to make contact with at least a minimum of 350+ women on match.com. Almost 5 months into this now and not a single bite. I've gotten 3 women to speak with me which indeed up being women in Russia... Mind you the profile says my home town. I realize I'm not Brad Pitt or Bradley Cooper, but by no means am I so hideous that I can't be communicated with. I have even conversed with match.com support... which left me with no solution to anything... be patient they say...

On a daily basis I receive either an email solicitation to communicate or through the Match instant chat. The vast majority of communications received are overseas scam artists pretending to be "real" dating matches. I report each and every one to Match but the number of scammers is simply growing. I have called Match and sent them communications requesting they increase their security guidelines to reduce the number of these despicable people who prey on not only women, but men too, but nothing changes.

I was looking at a subscription on match... thought it would charge me monthly... When it came up to preview page it showed 100.00 so I did not continue w/ the subscription. Well they still charged my card 100.00... It has been less than 24 hours since this happened. I have cancelled my profile and subscription and they refuse to give me a refund... They said I authorized the charge which I did not and say that I have sent emails from my profile which I have not. This is not fair, my subscription and profile has been cancelled and they refuse my refund and it's been less than 24 hours since they charged my account... has anyone got any ideas how to get this money back from them.

My subscription was renewed after 6 months, even though I had 12-month guarantee and I did fulfill all requirements to get an additional 6 months without any additional cost. My credit card was charged $140.65 without prior notice and my account does not show the 6-month guarantee any longer. Who else had a similar experience for a possible class action lawsuit?

I signed up for a subscription for 6 months in September 2014. After trying to cancel my account after 3 months in January, I was told it would not be possible, as I had signed up for 6 months - ok fair enough. So, I cancelled my automatic renewal and received email confirmation of this. So, I was under the impression I now had 3 months left on my subscription and then I would not be charged again without my prior consent. However, I received a PayPal email to notify me of a payment made again for a 6 month subscription. Utterly disgraceful, as if I had missed that email from Paypal, I would not be aware.

I got on match.com as an experiment to find out how difficult it would be to get a date on singles website. They claim it to be free and they send you all these good looking girls claiming to be interested in you... but yet when you want to contact them they direct you to the month payment plan. I canceled and unsubscribe, but they keep sending email after email... trying to hook me to pay for their lame site... I'm tired of their **, I'm married and if my wife see this it's definitely not going to end good!!! :-(

I set up a profile with match.com but did not subscribe. The emails and profile contact and winks started to slowly build up but I could not view them without subscription. I later decided to subscribe but wanted to set out a new profile. It said pretty much the same as my "dummy" profile but was linked to a new email address although both addresses were on the same mobile number. My subscribed profile has received 3 views and no winks or messages, however my unsubscribed profile has 245 views, 5 emails and winks. They are virtually the same word for word! This had to be a rip off. Once this subscription is finished it will not be renewed!