Match.com Reviews

The site cannot even be rated with one star because, to date, I have seen felon after felon on match.com. I happen to know these people from background checks and also word of mouth. Although I am not a customer of match.com, I do go in for fun and check up on my friends who are on there. Then I saw the felons, one after another. These felons are antisocial and were involved in drugs and crime.

I checked into dating services in my area. They didn't have anything to offer for what I was looking for as far as dating. Now, I can't get them to stop emailing me. I am not interested in there services, and never subscribed to any services. But they will not stop. I feel violated and I am being harassed several times a day as I keep receiving emails. They allow people to advertise on there post of profile that they do recreational drugs. I am fed up with this company that insists on emailing me several times a day when I'm not even a member. I would appreciate some help with this matter.

Match.com lured me in with 2 profiles of very good looking men. Upon joining, not even 24 hours later, I clicked on their profiles and each one said, "Oops, the profile you are looking for is no longer available." Interesting. I tried to get my money back but was told that because I sent 1 email, they couldn't refund my money. This company operates fraudulently and should be sued and/or shut down. It is terrible to take advantage of real people out there, wanting to meet someone. I've met 3 other guys and they have all been fake. I had a police officer neighbor check one out and he did not exist.

They deceitfully and unethically take customers' money and honor no reimbursement if you sign-up for six months and only use their service for one month; whether you liked the service or not.

I was scammed by match.com.

There needs to be a "zero" or "rip off" star. That means "I will never do business with this company and I will spread the word". That's the star that I would have chosen. Their "money back guarantee" means that they will "match" the length of your membership for free (i.e. you bought a 6-month membership for $ and have not found any matches). The reason is that the majority of "active" profiles are really not active, but on hold or terminated. Match.com does not remove them.

I thought I had joined a reputable dating site after being offered a trial membership which I was never told for how long before they charged my credit card for a membership I didn't want, to begin with. I met a man with a wonderful profile and model handsome pictures. After communicating for over a month with his profile, saying he was located in NYC, same as me. He told me he is a sergeant in army and is in Iraq. This went on for a month; the romancing, the love letters and texts and IMs. Then, he couldn't come home as planned since he was going to Afghanistan.

Match.com needs to be taken to court. I cancelled my subscription online within the 72-hour period to get a full refund. It was never disclosed that I would have to call to cancel in order to get that refund because I live in the state of California. Needless to say, I thought it odd when I kept receiving e-mails. But Match.com suggests that you, at least, reply with a "no thanks" so as not to be rude, so I replied for a bit. But then, after finding out that I was never refunded, I called them to explain the situation. They brazenly told me that they would not refund me because I hadn't called and I had continued to use the website. They're not even willing to add the "call" policy in their terms of agreement portion. I guess they figure that it's the customer's problem, not theirs.

I got caught out on the scam where they automatically renewed me for six months without warning me. When I called and spoke with three different representatives, they gave me the hard cheese line. All I want is to cancel the next five months and get some money back. I will be happy to give it to a charity rather than give it to these people.

I signed up last winter for Match.com and I cancelled my account several months later and continued to get daily matches via e-mail. I went through the cancellation process a second time to be sure. I have just discovered that they continue to charge me and said that I never cancelled. I am required to produce a confirmation number.

My membership on Match.com was purely on a trial basis since the advertisement offered a free six months subscription. This was my first time giving a dating site a chance to experience a different method to meet new people. During the six month period, my limited participation caused me to cancel my membership.

Stay away from match.com.

I tried to log in my account on Match.Com and the password was not working. After the third time, I decided to use the forgot password function. When I entered my email, it said that it could not find my email as well as my log in name in the system.

I signed up and bought a 6 month subscription for $156. I decided in less than 24 hrs that I no longer wanted to use the service and wanted a refund. I was told that because I sent out one email that I would not be receiving an email. All I want is my money back.

Match has more and more fraudulent men on their site. These men are not even in America! Nigeria is one place but many more exist. They will tell you they all work overseas as contractors etc. BEWARE!!!! BE CAUTIOUS!!!!

I signed up for match.com's "6-month guarantee". The stipulations to get the guarantee are to send at least 5 emails to new people on match per month, keep your profile visible, and have at least 1 photo up. I did all these things and checked the "tracking your progress" section on their site to make sure I was keeping up. After the 6 months ended and I finished the qualifications for the guarantee, the "tracking your progress" section disappeared the next month. I checked my credit statements before I sent them in and a couple days ago, I noticed that match.com had charged me for a fresh 6 months.

For the past two days, I have been looking at my checking account online and noticed there was a charge debited from my account using POS for $39.98. I also saw that it was put back in on the same day. When I called them, they had no idea how it happened as I am not a customer. Luckily, they put the money back on the day I canceled my bank card with my financial institution. But now I have other sites charging the same account for online dating (which I have never been a part of). Can you please help me?

I joined match.com with a 3 month suscription thinking I was going to meet someone. I have had no responses from and real people. Constant winks and emails from fraud people looking for info. they all ask the same questions such as how log u been here and do you have a yahoo actt...at first I fell for it and I dont know if my pics and name are out there on other sites or not...there is no way to contact match as far as I have seen...I have reported the fraud profiles and people but they never respond as to if they found them etc...I paid for a 3 month subscription and not one real person has contacted me and I dont know if there is any real people there or not. Match.com is a nightmare.and the one star I had to rate them bc it is the lowest star...it is not deserving of it.

I was making a promising date with a woman in Seattle, but her account was having problems. Her account was replaced by that of a man in New Jersey, so she can't be reached. Match.com support says people can change account details, but sex and location across the country? This could be bogus, or it could be a system error that match.com is clueless about.

Match.com charged me to renew my subscription after I had already cancelled in the amount of $37. I called and spoke with a supervisor and she refused to refund my money. I was told that I did not unsubscribe the correct way, but the website did inform me that my subscription would not be renewed. If it wasn't the correct way, then it shouldn't even be an option.

Approximately two years ago, I subscribed to Match.com, cancelled my subscription and received an email confirming my credit card would be credited with a refund--never happened.

My 19-year old son joined Match.com. Our zip code borders NYC, within 5 miles. My son used my credit card with my approval. However, he never received any responses from his emails to site. I called the 800 number of the website to cancel his membership, and I was told to give it another month. Again, there were no responses. I therefore requested my money to be refunded, and they stated, “No refunds”. I do not pay for services not received. I am still in process with my credit card, as I do not want to pay.

This is a shady website that masquerade as a helpful dating site but right off the bat, you will notice that you have access to only one feature, the search function. You can receive notices from people who are interested in you; but they are all marked anonymous without paying an expensive fee to become a member. I should add that this membership is by far one of the most expensive fees for any dating website. Why do I see a problem with them hiding anyone who may try to contact you there? It's a baiting trick. This website is infamous for having countless fake profiles/scammers. Match.com won't do anything to inhibit these people from contacting a potential customer and luring them into subscribing because it brings them the big bucks.

I set up an account with Match.com at the beginning of July 2011. I paid $77 for this but when I signed up, the site said that I would pay only $12.99 a month. I checked my bank statement and realized that they took the whole amount. I had also been trying to cancel my membership on the website since then but inconveniently, the links don't work. I rang them up and they said they could not refund the money even though I have not used the website and I also informed them that I would never have signed up if I knew I would be paying that amount. She wasn't really bothered.

I paid for a 6 month membership - MAtch.com made me feel secure because they "say" they check your IP, your profile, and your picture before they post info.

I joined match.com while starting graduate school in a new city--hoping to meet somebody. After about two weeks, it creeped me out and I cancelled my membership. I did not log on the site and approximately 13 months later, I realized they renewed my membership without my consent or knowledge and had been charging me 35.99 per month. I had signed up originally on an email I no longer had access to and was unable to log back in. After searching hard online for their number, I finally found one and spoke with them. They told me that they would only refund 35.99--because of their policy. I asked if I could speak with someone else and she asked me , "who else would you like to speak to?" I explained that I had been charged for 12 months without my consent and I believe I should be refunded for more than one month (I had not even logged into their site!). She explained to me that no one else would refund any more.

I paid for 6 months subscription and my account was automatically charged at end of it without notification. Apparently, I agreed to it during sign up, which is not a problem. I just thought that there should be a notification as to anticipate a debit to a bank account and upcoming subscription ending. Six months is a long time and I don't remember the exact date I joined. These debits could cause havoc on people's budgets and cause bounced checks, fees, etc. I called to cancel and was told that they would. I was still unsure of what I would do with Match and wanted to test it, so I emailed a person. When I did not notice a refund, I called back. They said that since I emailed someone they would not refund. I was told that I agreed to everything in the beginning when signing up and was probably excited and did not pay attention. I've heard from others that they are unhappy with Match.com's billing practices and that they are deceptive at best.

It's worthless money pit, most dating sites are. I have used Match.com off and on for a few years now, with no luck. Most of the matches that come up are over 3 weeks since their last log in, which means it has been a long time since they were on. I rarely get any replies to my messages from other members. Match.com's quality of service is expensive for the members who are on. My biggest issue came in 5/23/11, when I was charged for another 3-month subscription. The account settings allow a member to switch off automatic renewal. I had turned the renewal off, but they decided to bill me anyway. I sent them an email informing them of their mistake. It took 3 days for someone to get back to me and refund my money.

I bought the "membership" for 6 months, thinking that with the ability to email, I would be able to get in contact with the matches I had. Oh surprise, it seems they have to have a paid membership as well to receive the emails. This is a waste of time and money, especially when you think you could meet someone "special". Learn from my experience if you can.

I too have been duped into this Match.com. I signed up for the six-month guarantee along with Profile Pro. Being assisted with below HS level assistance in what I thought would be assistance creating the best profile to meet the "girl of my dreams". Turned out to be **. After two weeks, I got little to no help. Then when I would get a wink, it was not from any of my matches that I specified. And if one did, I would email them only to never get a response, after a few times. This seemed like a bait-and-switch kind of move!

Well, first I paid Match.com $31.99 and Match.com took the money out of my account on June 14, 2011 and I'm unable to log in as of 6-14-11. And there is no phone number to call and tell someone anything. I want my money back or fix the problem of why I can't log in to Match.com. I would like Match.com to call me at the above # as soon as possible. Very upset, I want my money back or fix the problem.

I work in Hong Kong. I have an account in Match.com and my aunt in the U.S. paid my subscription for 6 months. At the start, I can view and read the emails that were being sent to me. But after a while, I encountered a problem in my account. I can’t sign in anymore. I don’t know what's wrong with in my account. All my information is true. It just happens that I have no debit or credit card. That’s why my aunt who referred Match.com to me is paying it. Does it complicate my account? Can she refund her money?

I was able to view others for free and started receiving notifications from Match.com about matches. I signed up on 6/2/11 for 3 months. My pictures were constantly deleted, I received no matches and decided this was not for me. I called Match.com on 6/9/11 to cancel and they stated there would be no refund because I had usage - I emailed other members. I asked for proration and she stated that would not be possible. They are very manipulative and inconsistent with their matches. They did not refund my money and stated there will be no renewal after 3 months.

I was a member and met someone so I cancelled, and I just found out my profile times 2 is still being viewed and shows me active within 3 weeks. I have been getting emails from men and Match that men viewed my profile. I have sent several emails telling them to stop sending them to me and my subscription is cancelled.

I subscribed to match on Feb 22, 2011. I cancelled my account with on March 24, 2011. I had already sunk $59.67 all to be re-billed on May 22, 2011 for $59.67. Pushing my account into the negative.

Match.com does not provide true and honest information about the "service" they offer as there is an unpublished limit to the number of profiles you can hide/blacklist, once the limit is reached you can hide no more - despite the fact that the site still allows a pop-up message informing you that you have just added that profile to the list!

I have just had a problem with Match.com. I discovered Dating Direct, another online dating site, merged with Match.com in March 2009. My first point of contact was a call center in Morocco. Apparently, they have one in Rabat and one in Casablanca. Customer service was unsatisfactory, unprofessional and unhelpful so I was transferred to the London, UK office where I spoke to a Rachel **. After another unproductive, unhelpful and frankly, obstructive and rather rude dialogue on her part, I was transferred to Matthew **, Senior Supervisor who gave the impression of being very naive and inexperienced. He did however, perhaps because of the aforementioned naivety, volunteer lots of information about the organization including the telephone number and address of Head Office listed above. He also advised that the MD's name is Karl ** and the Head of Customer Care is Alex **, a relative perhaps of the unprofessional Rachel **, the first customer service operator from the London office that I spoke to. I hope this information proves informative or valuable to those trying to contact Match.com or Dating Direct.

They automatically renewed and charged me without notice or a chance to opt out. When I called to cancel and request a refund, they told me that they could not refund me since I had logged on today. After three months of inactivity, I logged in just to find out how to cancel, etc.

I paid for a 1 month service with match.com but realized quickly that online dating wasn't my thing. I cancelled within the 30 days but apparently whatever I did on the site didn't take the cancellation entry so I stayed on for another 30 days. It was not so bad. Well, I thought I had cancelled again (apparently I missed a step) but still, was charged for another 30 days. I emailed them to ask how to cancel and no one replied. Another month is billed and I am livid! It's now May and I finally figured out how to cancel. The site makes it impossible to cancel. Even though I sent more than 2 messages telling them I don't want the service. I get it that I have to incur another month but to help cancel for me because apparently, I'm not able to do it online. Let's see if I get billed for June. This is the worse dating experience ever!

On May 9, 2011, Match.com charged me $119 and then refunded the amount. I had not called to ask for a refund. They were alerted in some way that it was fraudulent. Unfortunately, (for me) I was unable to check personal account for a couple of days, which is only used for my son’s expenses, until today, to see their charge and refund and a balance now at zero with charges to my ready reserve. Today my debit (cash account) was hit for $1,222 in fraudulent charges.

After unsubscribing from Match.com in June 2010 for a variety of reasons, I learned that Match.com kept my credit card info on file. And without notification or authorization, they billed my card. I also found out that they have a no refund policy of 1-3 days. The consumer is unaware of this charge until they receive their monthly statement. In my case, it was 1 day too late. When I unsubscribed again, Match.com placed my profile in public view as available, because I was receiving email messages from their members. There is no question in my mind that Match.com is able to manipulate their network of unsubscribed members. And they keep their credit card info on file and bill without proper notification or authorization.

These guys charge your card automatically without permission. I signed on only for a 3-month subscription and then they automatically charged me after the three months were over for a renewal. Never was I told that I would be signed up for automatic renewal and I was never given a chance to opt out. Also, if you send someone a message, even if you are a member, the other person cannot respond unless they are also a member. They are so greedy.

I recently joined Match.com. I was excited in prospect of meeting someone in my area who was also looking for a match on the website. The commercials show friendly people with positive attitudes and positive results. I joined the website, and I am currently disabled, which is a discriminatory and embarrassing story. I was emailing people on the website, and I was trying to meet people on it.

I fell victim to Match's unethical practices of making it impossible to find the non-renewal button and making it appear that you are not signed up for auto-renewal, just so they can scam on you and charge you without your consent. I found scammers to be rampant on this site.

I, too, have been scammed directly by Match.com. Like some of you, I also purchased a 3-month membership which I cancelled 3 weeks ago because I knew I wouldn't be able to cover it and I was tired of being approached by scammers within the site itself. On December 28th, 2010, instead of canceling my membership, Match.com went ahead and charged my credit card an additional $59.50 resulting in an overdraft of $25. I spoke to a Manny at Match.com and he has assured me that my account will be reimbursed the $59.50 within 72 hours, but they will not reimburse the $25 overdraft. I am a full-time single dad and my entire Match.com experience has left me quite depressed. I am considering filing a complaint with the BBB as well as the police.

I signed up for a six-month subscription to Match.com in good faith as I had seen the ads on television. After a few months of using Match.com, I realized that the site was not for me. After speaking to a few people, I found out that they were the same people on the site all the time and I felt that I had exhausted my search.

I cancelled my membership with Match.com two years ago because they were sending me matching opposite of what I was seeking. As of today, 12/6/10, I am still receiving matches. I have almost 500 emails since 2008 and still receiving about 3 to 4 a day. After paying money for a membership, I was out of money, as well as, the expectations of finding a mate.

They have now charged my bank account automatic renewal fees three times without my consent and after I had canceled my account. The first time they did it, they refunded me immediately. The second time slipped by me for two months until they charged me a third time. They refunded my third charge but are giving me the runaround with the second. They have not gotten back to me in the time limit they stated they would and I have had to call back.

Match.com deceptively renewed automatically a one month subscription and additional services without the user knowing of these things. Match.com was then contacted by email to stop the automatic subscription but I never heard back from them

I signed up for Match.com after a 17-year marriage. I thought of the usual precautions to take on a dating website, but was totally unaware that Match.com was frequented by multi-level international scam artists. Sure enough, one "winked" at me the first week I was on Match.com.

This company plans to rip off its consumers by making it very hard to get out of a contract. They refuse to offer any way to end your contract at expiration, instead instantly recharging your credit card every time the contract ends without notification or consent of the client. They just ripped me off for $59 dollars.

I joined match.com for 3 months and when I went to cancel, they offered me a special of 3 months for the price of 1 month to stay as a member, so I decided that I would give it another try. I did not have good luck the first time, but thought that perhaps my life circumstances were preventing me from using their services and would give it another shot.

I was scammed by the person I met or communicated with on Match.com. Just looking for someone to share my life with, I signed up on Match.com. I want to say I question if Match.com is not even owned by the people that are doing all the scamming. It would not surprise me because of the huge numbers of scammers that are shown on the site vs. probably everybody on the site. The true real ones are all victims. Just looking at it as a numbers game. What are the odds that out of 150 contacts I was matched up with began communicating with and all but two had the same story and pattern?

2. In addition, Match.com makes no attempt to secure or filter fraudulent users especially from foreign countries. I have traced several of these individuals to fraudulent accounts, photos and letters database at "stopscammers.com". Match.com has a legal and moral responsibility to enable, protect and foster the integrity of the users, profiles, and content presented on Match.com.

I just wanted to say that, like many of the complaints I read about Match.com, I am beginning to see what they are saying about the matches sent to me who looked like they just got out of prison. I mean OMG and I cannot believe the freaks I am sent, then the ones that wink or so-called email me are really nice looking. Yet, I can't sign up for just one month or two. I have to do a whole year. Sorry, but no thanks.

I was offered a free trial and the stipulation was that I had to provide them with billing information in case I wanted to stay after the free trial. Well, I didn't want to stay. I cancelled it over and over, sent emails asking why I'm still being charged. None of my emails were returned. As of right now, $43.44 was just taken out of my bank account, their monthly fee. This is the 3rd month in a row that I am being charged for something that I don't want, something that I cancelled over and over and was told that it didn't go through and I wouldn't get a refund because, basically, it's just too late and there's nothing that I can do about it. This practice should be illegal and they should be investigated. I told them that I would be contacting Consumer Affairs after they acknowledged receiving my emails stating that I wanted out of this and their response was, "That's fine." I can't afford this and I told them that.

I signed on for a free 7-day trial. I gave my CC info and was able to see who emailed me. Yes, I had several interested but most were out of my area. For the sake of being nice, I emailed some of them. We tried to use the Match.com IM module but it was slow so I decided to sign up for Yahoo chat and enclosed my yahoo id in my private emails. I say, private but it wasn't.

This web site has significant privacy and billing issues bordering on outright fraud. Unlike other web sites, there is no way to conceal when you are online. Whenever you are online, it is immediately broadcast to everyone. Match.com does not advertise this. I found out when someone emailed me to say they just saw that I was online. This is a complete violation of my online privacy and Match.com should be forthright that they intend to show the world your every move every time you go online. Instead they bury that in small type fact many pages in. Match.com violates every member's privacy on a minute-by-minute basis in order to boost revenues. Match.com also will automatically renew a subscription without notification if you click on the web site after your membership expires. It is impossible to get your money back.

I bought a space in match.com for my niece ** for $34.99 per month. Right after it was started, it was disconnected. Match.com never gave me any reason for the disconnection. Please explain or give me back my money or both.

I am just writing to complain about the fraudulent ads. It's obvious that when Match.com says, "We lead to more relationships and marriages than any other websites," they are making a claim they have no right to make. First, there are so many sites, and most of them don't keep those stats--how in the world do they presume to know that they have the most marriages, etc? It's impossible, by any stretch of the imagination, to compile any proof. It's just a bogus claim. It should stop. It's fraud and they are taking advantage of poor, lonely people.

Do not sign up for this ***, not for their 7-day trial. Well, okay that was a bit harsh if you're willing to pay. But really, do not sign up for the "7-day free trial." That is b***t. I entered my information, my credit card information, thinking, believing it was a reputable business/company. Boy, was I wrong! I am one of those rare individuals who do read the Terms of Use before agreeing. Therefore, I made sure to put a reminder in my phone a day before canceling my free membership. Emailing was blocked along with all the other perks of the website, so I was like, "Alright, good, made in on time." I checked my checking account, a month later, a.k.a. today and I see a $119.94 charge from Match.com. I'm a full-time student and work part-time. I need those $120 to pay off this term. I log on to my Match account and lo and behold, I can see emails and who sent them. I've sent a question/complaint. Let's see what they come up with or if they even reply. I am so infuriated. I do not have the resources to pay for a dating site.

After being winked at by several females online and then chatting with them via Match.com's Instant Messenger tool, my account taken over somehow. My profile was modified while I was online. When I signed out, I could not log back in to Match.com. I sent four email messages to Match.com asking them to call me back. They did not call me back. I called their customer service # (800-926-2824). I told the person what happened. I requested a case number, which was provided and asked that all of my profile data be sent back to me. The person on the phone said they no longer have it, which is a lie.

The issue I have with Match.com is that, there are no safeguards for women who are members. There was a member who solicited sex from me, and gave me indication that he's married. I have filed a complaint with Match.com. It was very emotionally upsetting for me, and it's not safe for women. I will inform my friends and family of what happened, and I will continue with the complaint process at Match.com.

I had signed up for Match.com on line. I used my credit card information. I received emails about getting my profile and I was approved. But I couldn’t get on due to a problem with my account and they told me to call. So, I called and spoke to someone else. He said my credit card didn’t go through and that this happens at times doing it on line. He sent through all my information and took my Discover Card information. He said it would be working in a few minutes. I also got a survey to determine how much help he was. I still cannot get on Match.com. Would this please be corrected?

Today is Thursday, Sept. 9, 2010. I had been visiting the match.com site since last weekend. I seemed to be finding some good matches, although some seemed a bit suspicious (I'll get to that in a moment) and I was going to sign up this evening.

I starting receiving e-mails from Match.Com, first stating "Here is your first match", then another stating "Here is your username and password". I never signed up for match.com nor have I ever looked at their site. I contacted them a couple of months ago and spoke to a customer service person who looked up my information in the system and said that it was probably because I was signed up with Yahoo Personals! I don't have a yahoo account nor have I ever, and definitely never belonged to Yahoo Personals. They checked my name, e-mail address and credit card and could not find anything in the system. They said that they would stop sending me e-mails.

After resigning from Match.com, they will continue to send you emails of potential matches. If you respond to an email, your subscription will automatically be renewed. I simply went back in to see if my profile had been removed since I was still receiving emails and my subscription was renewed at $29.99. They have not responded to my emails. I have tried to call them, but after 15 minutes on hold, you will automatically be disconnected.

I admit I was not being faithful to my wife when I started to browse match.com, but I do not want to lose my wife, so I opted out of all those sites, but match.com still comes up even though I block it everyday, several times a day. Please help me for it is causing stress on my marriage. My wife is threatening to leave me. I do not even remember my log in or password. I have been married for 38 years and do not want to have my wife leave me.

I joined match.com about one week ago and I made sure that I filled all requirement. Whenever I try to log in, they tell me that my account has a problem.

I purchased 3 months of their service, which they immediately took off my credit card. After a month and a half, they kicked me off: I could not sign-in, my email address was not recognized even though I had had many correspondences from them with "Daily matches" and discussions from fellow matches, which were sent to my email account. I do not know how they did it, but at the same time, all my email in "deleted" and "trash" were deleted. This prevents me from contacting them or any of my match.com guys I was corresponding with. I called the BBB on them.

My mother bought a 3 month subscription for me. They automatically billed her credit card at the end of that 3 mos. When she called them, they stated that that the best they could do is refund a very small portion of the 3 month re-charge on her card and charge her the most expensive, for 1 month because the 3 months had already expired. When she tried to log into match.com, she had no way of contacting them because you must have a username/password (which is mine) to log in to complain. Cassandra told her that she should have purchased a "gift subscription" to avoid being automatically re-billed at the end of 3 months. I have had a lot of problems trying to log in and stay connected to match.com. This is a real rip-off scam. My mother was billed another $63.93 on her credit card for another 3 months. They agreed to only refund $26.63 of this to her card.

I was a paying member for the month of July. I renewed on August 16th and they cancelled my membership on August 17th. No reason given but the charge is still on my Discover card. Their customer service in not helpful. What should be my next step about getting all my personal information out of their system?

I subscribed to Match.com for 3 months. My credit card was charged instantly. I've been with them for 3 days and now I can't sign in. It just says, “Oops there is a problem with your account.” I've called customer care and waited for over 30 minutes. Each time and they say the same thing. They will send it to the resolution team and get back to me. I have not done or said anything wrong and my photos are all me. I don't know what the problem is. Someone has to put a stop to this practice. I understand if they give you a reason and time to correct it. I feel deceived.

Their system times out and wipes out the text of emails that are being sent and the system doesn't give prior warning. A lot of many hours are wasted reconstructing, if possible, emails to try to resend and rushing to beat the system’s unspecified timeout period. Lost man-hours trying to reconstruct and retype emails. It's an online dating site and email is a critical component for establishing first contact with other members.

I have been subscribed since last month, but I cant sign in for as long as one month now, and they say my account has a problem. I can sign in hotmail but not Match. I want additional one month membership, or discontinue my membership, and get my money back.

I can't find address for Match.com. You have to be a member. Anyway, last year I used to be a member. I am no longer a member. I went back into Match.com and discovered they are keeping all my personal credit card info, number, date of birth, etc. I called and asked them to remove it and they said they would notify corporate. Corporate sent me two emails stating they couldn't and wouldn't remove it. Their email answers were the following: "We do not provide the opportunity to have personal information removed from our internal database as this information is retained to preserve records of our commercial relationship with each member. Such data will continue to reside in our records and archives including our database, for audit and legal purposes. Match.com agrees not to use your info for any other purpose".

I spent $113.94 for a six month match.com membership. Their offer includes a free six month renewal if there service has not been effective for finding a relationship. After a period that seemed like six months, I called to cancel on May 11, 2010. They informed me that they had already "renewed" my membership at the previously paid rate for a period of six months. I said I had no notice of the renewal. The agreed to grant me a refund of $113.94. They also stated that because of my active use of their services, I was eligible for a FREE six month extension for the use of their website.

I've been a paying member of Match.com for just over 2 months, and I'm really frustrated by the tactics they use to get more money out of their members. They've rigged their website so it doesn't work on smart phones. You have to pay an extra $4.99 per month for mobile access. They've rigged their emails so that the person's profile doesn't appear in the message. It's just blank boxes that won't load, so you have to pay extra for mobile access or be at a desktop computer (which doesn't work for me because their website is blocked at my office). There is no way to tell if other profiles are paying members or not. You have to pay an extra fee each month for "read email" notifications, the only way to tell if someone can receive the messages you're sending. I'm following the rules for the 6-month guarantee, but based on other people's experiences with this program I won't be surprised if they find a way to get around it.

Match.com has an "auto-renewal" policy when you sign up, that in reality is a negative option billing scenario. If you do not check the "do not auto-renew" box, when your current term is up, they automatically charge your credit card, etc. for a renewal of the same level as you previously had. Most people sign up for 3, 6, or 12-month subscriptions, but many also sign up for monthly and are caught up in this scam because they didn't read the fine print, or forgot their termination date to cancel service.

I subscribed for their "6 months guaranteed" program which promises the member if he/she has not found the right one, he/she will automatically get another 6 months free membership. Well, it just turned out this promise is nothing more than a catch. My 6-month membership just got terminated without any notification. I called the customer care to see what happened to their "6-month guarantee". They told me that they wouldn't be able to provide that due to my "lack of activities". I told them I have been active by trying different methods of communications such as phone and personal emails, etc. They said they needed to see the "progress" of having at least 5 new dates every month.

i want to know what happened to my account in match.com that is not available to me. i want to know what is wrong to my account in match.com.

I paid for a 3-month membership to Match.com. I read nowhere that there would be an automatic renewal at the end of my membership period. I definitely checked, because I had no intention of ever paying for over three months of this silly service. 3 months later, without any pre or post notification, they charged my account a renewal fee for another three months. I didn't even notice until two months after the charge! I feel violated! My feelings are hurt, my bank account is badly wounded, and I still don't have a date!

I signed on to Match.com fro the second time in 2 years, wanted to meet someone. When in fact after 3 days of talking and chatting with this person, he asked me to get off the site and wanted me to himself. He supposedly has a 9-year old son and widowed after 6 years. He kept using God and trust and love. Yes, being single and vulnerable, I should have seen the flags - a few I even questioned. Anyway, he had talked me into cashing out my IRA, all the money I had and I sent it to him to help him and his son get out of Ghana, Africa Ghana. He was a gold merchant, that is what his Match site said. This person obviously was not screened on Match.com. I now have been taken and my heart raped and my life violated.

I filled out the information for Match.com only to send an un-subscribed email to a boyfriend who I found out had a match.com site. I never paid for the subscription nor did I complete the profile info. My site just says 'Gotcha' with an explanation that I found out about his marketing plan for finding potential dates. For the past 3 years I've been inundated with emails that I haven't been able to stop from Match saying that someone winked at me. I've deleted my account. I've erased all the info and yet the harassment doesn't stop. It's ridiculous to me that a dating site could be so insulting!

I joined Match.com and decided to try it out for a month to see if I could meet someone. I signed up for the monthly subscription with the option to renew if I wanted to continue. I did not choose the 3-month or any extended period. I just chose the 1-month subscription. I closed my account one week before the month long subscription was about to end. Match.com renewed the account one week for a 6-month subscription; after that, they charged me for another month and started sending me rejection emails from other members I had communicated with. I received another rejection email last night from someone I am currently dating. I have contacted their customer service to complain and all I get is new emails about members or emails telling me someone is not interested in me. It is scaring me now because they have my credit card information and personal information and I feel as if they are abusing me. See email sent May 27, 2010:

I continue to be Bombarded with emails from "Match.com" on a daily basis! The "Opt Out" has not worked for months! I want to be "deleted" from their mailing list so I can regain my email account. Without all the constant ads! This is the worst type of harassment! How do I remove my email from their mailing list? I've been with Javier for over 11 years, and this has become a huge problem for me to have to explain to my him. Please, please help me!

I extended my subscription and they have not activated it.

I have been a customer on match.com for at least, one full year, I love match.com. Now, they are telling me, I must sign in with the password and user name they keep sending me, which I have been using. The end result is the same, I can't get back into match.com. I've done nothing wrong or rude. I need to talk to a person to help me straighten this out, of course, they don't list their phone numbers. I have paid twice in the past 10 days for six months subscriptions, that's over $200.00 and I get the above. Thanks for your help in this matter. My only goal is to get back into match.com, please help me. Ken, I have a confirmation number from a debit card I used on my overdraft.

I terminated my membership and asked that my profile be removed. For the next month, I received messages almost daily that someone had viewed my profile, winked or e-mailed me. I sent an e-mail asking why I was getting these messages when my account had been cancelled but received no response. I called the 800 number and was told that I had been extended the courtesy of a free membership so that I could receive messages from those who saw my profile. Of course, I would have to rejoin to retrieve them. Now, I understand why half of the matches I retrieved had not been online for months.

I want them to please remove my name from their records. I have tried with no success.

I have been a Match customer for 5 years. I met my husband on the site, we are happily married. Now I decided to help my dear friend to register. She is from Russia and for some reason, she could not do it from her computer at home. She is a marketing director and have so many merits. So, I registered her on American site, in her profile she wrote that she is located in Russia. Her profile was immediately blocked and removed from the site on the grounds that Match customers complained about Russian women cheating them. My friend ended up under generic name Russian woman means "cheater"" and is banned from the site. I saw Russian men there! Hello?

I have had a profile on this site for several years. I have also off and on played for the service, so I can contact potential matches. More than once I was sent a wink or email by an individual with a very appealing profile. I consequently signed up for the paying membership, so I could respond back to the person. After sending payment, the person's profile mysteriously is no longer available and of course, I cannot contact them. I believe these profiles are fake. Some of them leave the most mundane lines blank on their profile, like eye color. Who wants to keep their own eye color a secret? I am not sure if Match is doing this or someone hacking the site and sending these bait profiles but Match.com is ultimately responsible. Paid money for false hope.

There's a problem in my account and I can't log in. How can I fix it?

I want my money back. It's a scam. They send you all kinds of profiles and not what you asked for, a lot of creepy guys, just anything to take your money.

I am unable to register with match.com. I am unable to find a partner through match.

The 6 month guarantee is a scam. That's all I can tell you. At the end of first 6 months, my subscription wasn't renewed even though I met all prerequisites. Numerous email weren't returned. I cannot find a customer service phone number to call.

Like so many others, I feel I was taken for a ride by Match.com. Before I actually joined, I was contacted by several potential matches. After I joined, I could not access those members' profiles any longer. I received bogus emails from potential matches and was contacted by one man who was very obviously not who he said he was. I reported him to Match.com and received an automated response but nothing further. This man followed me to other websites. He was one of those African men who preys on American women for money.

My complaints are:

I have been told that this place is a place to find friends and mates. All these details are very aggravating to me.

I subscribed to their services for one month. The money has been taken from my account. I've been with them for less than 2 weeks. Now when I try to sign in, it says, oops there is a problem with your account. I don't know what problem, and I cant find out. They have no way or no one to contact and after reading others complaints, I'm afraid they will take money from my account for a 2nd month without my permission and with no notice. What can I do? I've paid for a service that I'm not receiving.

I cancelled my membership last year, then last month they renewed my membership. It could be said they are a bunch of scam artists. I wouldn't recommend match.com to anyone. This cost me 65 sterling.

I paid for match.com services through Paypal. I wrote Paypal saying, "I believe I cancelled subscription to this months ago. I'm being charged for something I'm not interested in. I'd like match.com to cancel this transaction and if they couldn't contact Match.com for me to let them know I cancelled the service, I would greatly appreciate it". Match.com withdrew money from my account both for this month and February. I didn't notice February's because I'd cancelled subscription in December or January. I haven't used their services since then either. All I want is my money back (for February as well).

I am not looking for one of your pre-written responses to unhappy customers. I am looking for a 100% refund on my registration.Your website, despite all of your disclaimers, is misleading. Not only have you sold my email address to vendors such as Chemistry and other vendors who are soliciting me, I have confirmation emails I sent to other "active" members that were never delivered. Why? Although they appeared to me active members, in reality, they were not. And the way I can prove this is from members who I sent an email to who no longer had active accounts with your company. This is fraud.

After two weeks on match.com, my sign-on information no longer worked. I sent various emails asking for help but received only auto replies which I followed but did not resolve the problem. Repeated emails because there is no phone or online help, produced no results or response.

Match.com sends winks from fictitious accounts to entice a new member. When you sign up, the ideal wink disappears into cyberspace.

Yesterday I used my credit card to sign up for prescriber for this company. They asked for driver's license number and my account number. I did sign up yesterday and now I can't even log on this website anymore. I realized that I wasn't the only one who had been scammed with these fraud. Can you help before this scams destroy others identity, please? No damage but they scam lot of people like me.

I was scammed by someone I met on Match.com. I feel they should have a warning like Craigslist does. I met two scammers on Match.com. One contacted me. First, I told them that someone on their site was scamming, and they said to just block the person. I saw a video after realizing I've been scammed, on YouTube. I called who the scammers really are, and they say they make $15 billion a year. I lost about $70,000. I lost about $70,000, and lost my peace of mind, and now stressed about money, and paying off the credit cards that are maxed out.

I signed up with Match.com. I paid $60.00 for a 3-month subscription. After one week, they terminated my subscription, saying that I violated the terms of their agreement. I have sent several emails, asking them to explain how I violated the terms or to return the money I paid for three months. I have not received any response. How can they take 3 months of subscription, cancel after one week, and feel that they are entitled to all the money. Help!

I am paying for a subscription to match.com. I've punched in my correct username and password. It doesn't work so I put in for "forgot password" and they sent me the same correct password and it still won't work. I don't have a number to call. This is the only way to hopefully get results. I am paying for something I am not getting.

I signed up for 3 months with **. I wasn't sure if my subscription was cancelling in January 2010, and was pretty sure that ** will let me know if my subscription is bout to end and will give me option of to renew it or not. I thought fairly they will ask me to authorize the transaction for another 3 months but that fraud site renewed my membership automatically and charged me for another three months without my permission. It's just not ethical. How they have a legal right is still unbeknownst to me.

I signed up for 3 months at my friends insistence, even though I've had better luck with the free site, Plenty of Fish. I knew my subscription was cancelling in February 2010, but didn't dream a company would take money out of my bank account. It's just not ethical. But they did. And even more than the original price. It went from $38 to $51.

I cancelled my subscription 2 weeks into my month, but it auto renewed anyways. I was told that I couldn't get my money back so I demanded to talk to a manager. I got "disconnected" so I called back and was told the money was credited back to my account and my profile was now frozen. My account has not been credited and all I get is the same thing when I call, "Give it 5 to 7 days to show up on your account." They took the money without my permission and now won't give it back. I lost $36 and a lot of frustration.

I joined a singles website called "Match.com" in mid November 2009. I spoke with a very kind gentleman by the name of Scott in Miami, FL. Soon after he asked me to email him off the website at his email address and his 12-year-old daughter’s email address. Soon after this, we communicated through Yahoo Messenger for around 4 weeks or so. He was very kind in his emails to me. He told me he was in love with me, called me his sweetie, princess, wanted to be a family with me and my son, was planning on moving here and buying a house here, becoming US citizens, attending school with my son, and basically expressed his undying love for me and my son.

It's the same story as everyone else. I signed up for the 6-month guarantee. And I am 3 days late in cancelling my renewal--actually, technically, maybe even two. If that isn't the definition of a deceptive practice, I don't know what is. I do not remember anywhere when I signed up that I would be automatically renewed. And even if I had, so what?

I think match.com might just be a front for those Nigerian scammers. I was on for three months, prepaid, and of 21 emails I sent out to prospective men, and I got numerous that they were interested in me. When I would responded to these guys, they were surprised, Evidently, they had not sent me a message. We were not a match at all.

My profile was never honored as promised. They sent random photos of people not even close to my desired profile. When I complained, they said it would change. It never did. It’s a big scam. On top of that, they promised 6 months free after charging my credit card without authorization. I am out of almost $100. The site creates a lot of frustration!

Auto renewal service. They auto renewed a 3-month membership without my consent. It did not appear as a direct debit on my bank list. They took it as a card payment. I went overdrawn.

It's pretty much the same as a lot of other complaints. They screwed me out of a 6-month guarantee. They said profile was hidden. I emailed them and asked them to show me dates of hidden profile. And I also stated how could my profile be hidden since I was receiving and sending emails every day during those 6 months.

I have been trying to sign in to match.com after registration as a member. But I got a reply telling me that my account has been blocked, without any reasons. So I decided to find out, but they referred me to Resolutions. I took almost 3 hours to register, upload photos and edit my profile, and after everything, I couldn't access my account anymore. This affected my feelings and I got angry.

I saw an ad from Match.com and decided to try it out. I spent two hours filling out forms and making/uploading a photo of myself. My profile was supposed to be checked after this. I tried to log in several times during the following week, but I always got an error message, stating that there was a problem. I decided to send them an e-mail to find out what was wrong. I got a short reply saying that they had terminated my account and that this was the last discussion about the subject. I find it very unfair that a company can terminate my account in what feels to be a random act, without being notified, and without giving me a chance to correct any possible mistake in my details.

I paid for one month at Match.com and approved everything. Now, I can't log in and says error on account. I can't get any information. I just want answers or the account closed.

I have been a longtime member of Match.com. Last year, after paying for the six month subscription and not meeting someone, I received the six months free. Again, in that time, I did not meet anyone. I renewed my subscription in July 2009. Initially, when I watched the area which tracks your progress to qualify for the free six months, all was in order. On month three, that all changed. Red exclamation points were put into the area, which indicates that my profile had been "hidden". I called customer service and was told that I had been hiding my profile. When I informed them that was untrue, they suggested that my computer was hiding my profile automatically. That, of course, is an absurdity. On month four, the red exclamation mark was also placed in my status. I have not hidden my profile once, even when I dated a man for three weeks. Match is scamming me so they don't have to provide six months free.

I met someone on the site. After he emailed me asking to go to a private email, he was off Match.com, profile gone. I wrote Match to get info because he seemed "too good to be true". Weeks later after very romantic online conversations, which I kept many of them, he was going to Nigeria to settle his father’s will. He continued to email online conversations and even sent me a copy of the will which I did not ask for. I told him all along I was being cautious.

Match.com refuses to honor the 6 month guarantee. I accepted the request on the site, and it responded as if I did not. At no point did I decline or even click to decline. It asked, "Do you want to accept your free 6 month extension?" I clicked yes. It then went to a screen that said, "Do you want to continue any additional paid services not covered by your free 6 month extension?" I clicked that I did not want the additional paid services, and a message came on that said "Sorry to see you go." If I hit decline, why would it ask me if I wanted to continue additional paid services not covered by the free extension?

Some of the statements below are my opinion, but I think anyone having this same problem will arrive at similar conclusions. I stated the facts as to the best of my knowledge. The references to dishonesty, stealing, bullying, shady people and theft are based on my perceptions of the situation and companies described below. PayPal's and Match.com's attorneys will not agree with my assertions, but others might. No, I am not a lawyer. I am a scientist by training and scientists are trained to be honest.

I met my husband on match.com. I paid for a 6-month subscription, which is called the match guarantee. If you purchase for 6 months, they give you 6 months for free. I met my husband on the 8th month. Everything was great. I turned my profile off, and cancelled it myself on the site, in the "cancel/change membership" option. So if you do everything correctly and you know how to use a computer and you read what you are subscribing, you should know how to do everything. I think it's a great company because that is how I met someone, and if you cancel and you follow guidelines to get your guarantee, you will have a wonderful result like I did.

I had joined Match.com over 3 months ago in the hopes of meeting someone. I signed up for a 6 month membership that said that if after 6 months I had not yet met anyone, I would get an additional 6 months free. At the same time I was on that site, I was also on a free dating site called Plenty of Fish. I met a wonderful lady on Plenty of Fish, and we both agreed we were to remove our profiles from any dating sites we may had been on. I happily removed my Plenty of Fish and Match.com profile within 10 minutes of each other.

I signed up for a three month contract and they won't let me sign on. I don't know if this is the right website to talk to, but there is no way to contact them because they won't let me log on. Since they won't let me log on, I just want my money back and the contract to end. Thanks and I hope you can help. I hope you will let me know either.

I joined Match.com on 10/28/09 with a promised of 72 hours free trial. On 10/29/09, I was not able to log in. It said that I need to seek help from resolution@support.match.com. This site doesn't exist. I called Match.com and spoke with a customer service representative by the name of Will. He informed me about the problem. After checking my username and all other info, he told me to contact resolution@support.match.com, which isn't available. It looks very suspicious that many customers started having problems during the trial period and you were not able to even cancel membership since you can't log-in. In addition, Match.com charged my credit card on the same day I signed with them, even though they claimed that charges are not going to be done until expiration of the 72-hour free trial. Something is very stinky with this dating website. It has cost me stress, disappointment, problem with the credit card company and monetary loss.

I was terminated from Match after paying my fee without a reason and Match would not answer my email questions about why. I feel that Match.com is a bunch of crooks.

Beware: if you cancel your enrollment, make sure your profile is blocked from all contact. Otherwise, it is still open to anyone, even non-paying members. I cancelled and my ex found me and is now stalking me. I never told anyone I was on Match, but he found me one month after I had cancelled my account because my profile remained on the site even though I had taken it off. I contacted Match, but all I could get back from them was an automated answer each time I tried. Think before you join! I now have to get a restraining order; but even though I wanted to do it privately, everyone in town now knows that I was on Match.

Match.com refuses to provide information on removing one's personal information from the website. Presumably, this allows Match.com to advertise that it has more personal profiles available than it otherwise might claim. I made two requests to online customer service (Otto **) for instructions on removing my personal information. Both times, Otto ** ignored my request and simply repeated the information from the website on creating a profile. There is, by the way, no information on the website about removing one's personal information. I then phoned Jennifer at Match.com telephone customer service. She also refused to provide information on removing my personal information. It clearly is company policy at Match.com for them to treat their customers' personal information as Match.com property, which definitely is not.

I have so called "trouble with your account" printed in red, along with a couple of "Oops, there is trouble with your account" also printed in red when I try to log on. It is now the fourth day and I am still trying to find out the problem. I have read the lawsuits brought against Match.com and I am truly surprised at the lack of professionalism and concern of Match.com toward their customers. I have been trying to log on for three days now with not even a lame excuse from Match.com's so-called resolutions department. This is outrageous and truly pathetic conduct being exhibited by this company. I am also very concerned as to the validity of the products which are the other customers on this website that I have tried to contact.

I joined Match.com and filled out my profile. I subscribed for 3 months. On 10/22, I used it one time. Next time I tried to go in the site using my password, it gave me a message: “Go to resolutions@support.match.com.” I don't know what to do. I do not know why I cannot go into the site. There’s no telephone number to call. I think they try to trick you into going into the site again and then they require you to become a member again. This is a crime! Can you get someone from Match.com to call me and explain to me what is going on? I am really pissed off. I met someone I was hoping to connect with and cannot even get in to answer the e-mail. Please provide care ASAP. Call me at **, please. I am older, so I am no computer geek. Match.com is ripping people off.

In September 2009, I signed up on Match.com for 3 months. Previously, I had signed up also, but not for quite a while. Not only were a lot of the faces the same, but I received 'matches' that featured a friend of mine. When I asked him about it, he said that he was not a paid customer of Match. He at one point had 2 different Match identities and both were sent to me within a week of each other. I have to question if somebody is a member or not each time I read a profile, plus I paid for this service! This is false advertisement, and they set themselves up for it! My goodness, this was a person from my own town that was sent as 'valid' matches.

I had signed up for 1 month trial subscription. They charged me for 3 months. When I cancelled the other 2 months that I paid for, they cancelled the whole subscription. I would like the 2 month owed to me. Consequences: unable to meet people, for possible relationship.

Well when I first signed up for this site, I was only doing because my mom wanted me to explore my options. So, I signed up for a three month trial. I did put my checking account on there so they could take it out of there and so I don't have to worry about it. Then, I ended up meeting this new guy and totally forgot about Match.com. Three months later, they finally took the money out of my account. If I would have known that, I would have never put my checking account number on there.

I don't know the reason why my account has been suspended. Now, I can't log in into my account.

I was being sent fraudulent matches. They were all widowers (I am a 48-year old widow) and all their profiles would disappear if I responded to their emails/winks. That has happened 3x in the last week, and ironically, they are all my type. Go figure. I called the toll-free number and explained that I only renewed for 1 month (yup, I fell for it), but was charged for 3. After much arguing and me threatening to file a complaint w/ BBB, they credited me back for 2 months and took my listing and photos off the site. Now, we wait and watch.

I signed up for their 30-day trial agreement in late August 2009. I made it clear to them from the start that I was only interested in the 30-day plan. During the 30 days, I did have contact with a very few individuals, many were being sent to me from different states, even though I made the distance factor crystal clear: I would consider only potential matches (30 miles max) because of the very unreliable vehicle I had at the time. I didn't make a bid deal of that (although I did e-mail them, asking to please stop sending me interest from men hundreds of miles away!). It was never addressed (no surprise there).

I have complained in the past, in writing to Match.com about their policy that a fee must be paid before you can see who is trying to contact you. Now, I find that I cannot even refer to old emails in my account without subscribing. Shouldn't that mail belong to me since I was a subscriber when I received those messages?

I have cancelled my account with them several times this year. They charged my credit card even after I cancelled my account. I contacted the Better Business Bureau and was issued a full refund. I have since cancelled that card and received a new card with a new number. I am now receiving emails again from Match.com that my account has been reopened. I am receiving emails from men who apparently are looking at my profile which I was told by Match.com would be permanently deleted from their files. They do not have my new credit card information, only the old number that I cancelled. So they can no longer charge me for their scamming. However, they still have all my pictures and are using them to their benefit to draw other people into their website and scam them as well. I have read many, many complaints of the same nature I have online. This company needs to be stopped immediately! They are absolutely horrible for doing this to people and all of them should be arrested and heavily fined for what they are doing.

Match.com solicited me on my e-mail, requesting that I join. I did. I paid 3 months. Now the acct. is blocked again. Also, I have had numerous people contact me that say they are in Africa on business. They all say they have child. They all want to get married. I think this is some type of scam, trying to get people into the US.

Match.com had emailed me that ** (platinum member) paid for me to reply his email. So, I signed in for me to read his mail & reply to him, but I can't sign in because it appeared that there's a problem with my account. Why?

Match.com ran fraudulent charges through my bank on September 23, 2009 for $34.99 each, two times on the same day. I have never subscribed to Match.Com and do not intend to subscribe to any of this kind of services. I filed a police report, cancelled my debit card, and called them and they assured me they would credit my account back. They would not tell me the name of the person who made these charges. I feel I have the right to know who is stealing from me.

Match.com is stealing my money with their expensive lawyers. When am I getting my money back? You people are the worst company, and people should not trust you. I am in sales and I meet average of 10 people a day and I make sure they know about your bad business practices. I like to hear from you.

I was contacted by a member who turned out to be a scammer and I do believe is from another country claiming to be a US citizen living in Washington state. I received email messages, Yahoo instant messages and phone calls from him constantly for weeks. This man is an expert in deceiving women. His identity, income, address, and everything was fake. I am very embarrassed to say that he did con me out of $13,000 believing he loved me. That is how good he is. His name is Jeffrey **. Address ** S. DesMoines, WA 98148. I reported him to Match.com and never heard a word back from them. I have reported him to the Internet Crime Complaint Center, UPS, and trying to report to Western Union as well. He has to be stopped and Match.com will not answer my complaint. Please help stop him before he does this to anyone else.

I started trying Match.com about two years ago and found the service was not as productive in locating people as I expected. I canceled the service and several months later received an e-mail stating that someone was trying to reach me. I reactivated my account for 30 days to get the information but Match.com continued to bill me for six months of use. I did not authorize this action and when I called to complain, I was told there would be no refund by Kathy.

I have received only fake people contact me since I signed up 10 days ago. I called and requested a refund. I was refused and after the second complaint call, I was told I was doing something wrong with my searches. My complaint was from everyone who contacted me. They are all fake. All I want is a refund and be removed from the website! I want my money back and be removed from the site. The devastation to be on this website with all the scams doesn't have a price for my emotional and disgust in what has happened whereby they won't let me get my money back and get off the disgusting website.

I looked at my bank statement this morning and I had a charge for $121.64 from Match.com and I didn't even order it or signed up for it. I want out of the service I haven't used it and I don't plan on doing so. I want them to take my name off their mailing list.

I had been a subscriber on and off. I recently received an email and used the free three-day trial. The email was a fake and I promptly canceled my account within the three-day trial period. I received a confirmation of cancellation via email stating that I would not be charged on September 7. On September 12, I checked my credit card balance and found that in fact I had been charged.

I send an email to cancel my subscription with them and try to contact them. The number they give me doesn’t work and took money on my credit card and was not supposed to. How can I be helped?

I signed up for a Match.com profile, and began to email women who I was interested in. I immediately discovered that I could not send them a photograph via Match.com's email service. This created a huge amount of negativity. When I tried to send the ladies an email through which I could send them a photograph, Match.com stripped it out and replaced it with the ineffective Match.com email.

I initiated a six-month membership with an explicit guarantee of a free renewal for six months if I did not find a match. The company refused to honor the guarantee and will not return any correspondence to that effect.

I changed my password and now I can't access my account. So, I want my password changed back to the original ** and if this doesn't work, I want my money refunded back to my credit card. Send a reply to **. Consequences: not able to access my account.

I believe this site is a fraud and is milking lonely, innocent singles out of thousands of dollars. An investigation needs to be done. I believe many profiles listed are phony. I would opt for a class action suit. Consequences: initial investment $115, wasted time on internet profile, writing to phony women, etc., approximately 50 hours.

I received multiple bogus, fake profiles, 3 were same picture, different states, different profiles. I have been on this deceiving site for 2 1/2 years. When I wrote to complain, not only was I patronized with multiple contacts of profiles that didn't exist, my subscription was cancelled 12 days into a 3 month paid subscription. Consequences: more than 2 1/2 years of paid subscription, humiliation and deceit.

I didn't get any service I requested from Match.com and they withdrew money from my Visa account in the amount of $44.39 on August 1st, 2009. I contacted them a week ago because I didn't receive the service I requested from them to deposit the money back into my account and they refused to do so. I told them that I am no longer with them since August 18, 2009.

Nearly 6 months ago, I cancelled my subscription and in my account preferences, I asked not to be notified by email if any match were to contact me. Twice in that time, Match.com tried to entice me into renewing/paying for subscription because they said someone had emailed me. When I tried to contact them my phone, they said they were only available to take calls during the week. Yet, the website says you can call them 24 hours a day, 7 days a week. How convenient that they spammed me on a weekend, when I can't call to complain. There is emotional damage, whenever a company like this one attempts to exploit people, especially aging people.

Match.com, an Internet dating service, offers a highly misleading "6 month guarantee". This guarantee, advertised on television and the Internet was specifically the reason I joined. They state "Find someone special in 6 months, or we'll give you 6 more months free". The method by which they "administer" this guarantee is clearly designed to ensure that consumers will "fail" to complete their mandatory steps to grant the 6 month free extension. And therefore, this "guarantee" is in fact false advertising designed to attract consumers without actually costing Match.com much of anything.

As a recent subscriber of this company, I had an expectation that at the very least I would be interacting with true individuals, not bogus parties trying to scam me. I have only been a member for three weeks and have already had three interactions with individuals that have obviously misrepresented themselves. An e-mail response is obviously not the person who wrote the profile. Examples: broken English; if you try to talk about the local area they say they live in, they say they are currently out of the country. By the second and third exchange, they start telling a story of needing help. I have never let it get any further than this after researching on Google and seeing pages and pages of complaints and familiar MO's that other members have experienced. This is how it works:

There are foreigners posting fake photos to email and scam women out of money. Their story is always the same. They are contractors (usually in Nigeria). Something unfortunate happens and they need money to get back to the U.S. I've put Match and other sites on notice of these people and am always told to contact the FBI. I also receive emails from men expressing interest in communicating with me, but my reply (emails) never go through and their profiles are never available. I have put Match on notice several times and received automated responses that the technical issue must lie with my settings. This is obviously some deception with Match. I have asked Match to refund my 90-day subscription fee.

Match.com’s site will not accept the password that I have used for 2 weeks. Match.com issued an email that did not help. I responded by asking to speak to a live advisor. I have not had any luck with that particular request. If match.com can not provide service or keep their contract agreement, I would like a refund.

I subscribed and Match.com has taken the money from my checking account. Now, they won’t let me sign in stating there is a problem with my account. I am out of $108.

They promised five matches a day and for the last three days, I have had no matches. They also say they will answer customer service e-mails within 24 hours. I've sent three e-mails and have never gotten a response.

For some reason, they refunded my subscription. I sent them an email to find out why. It says that I will get a reply within 24 hours. No reply. The web address I was to use to email was - resolutions@match.com. That address sent me here. so I decided to let you know. I ended up emailing them through their contact us web site. Can you help? I was supposed to meet up with this girl I have been talking to for 2 weeks. I have no way to get a hold of her. She probably thinks I flaked on her.

Match.com deducted monies from my account without permission.

Having met a lady of my choice, I asked Match.com to cancel my membership. They did not do so, but they continued to send me details of other ladies and then billed me using my credit card details for a further term. I don't want to be a member now, so I asked for a full refund. Match.com has never responded. I begin to feel that the 65-25 pounds taken by them will never be returned. This sum of money is roughly equivalent to $100 and as I am nearly 72 and living on a fixed pension of modest proportions, it is money I can ill afford to lose.

I cancelled my subscription online in February. The company charged my credit card $101.31. They keep delaying the cancellation and credit as promised. I have to keep calling and cancelling. They still have not credited my credit card as promised. Also, I asked them to stop emailing me and to stop renewing the subscription. They keep charging my credit card without my permission.

I specifically requested to be matched with ** men only, yet my last few weekly matches have been almost exclusively men of ** and nothing even remotely in common. I paid them to find me men of similar interests specifically spelled out in my profile and questionnaire and that they claimed that they would do. They are not doing this. Also, when I got winked at or emailed, communication is suddenly cut off even though these men have expressed a specific interest in corresponding with me and started communicating. Also, some of the winks I have received through the Match.com system, Match has claimed they cannot find the profile of, so I have not been able to respond to these members as I would like to even though these winks have been sent through their system. I believe this is a deliberate attempt to keep a person on their site indefinitely to keep milking them of their money. If the system worked the way they claimed, it would be a great idea.

I cancelled my match.com subscription about 3 years ago. I don't have access to their system anymore. However, they refuse to take my profile and photo off the search. They are using me and probably others like me to show subscribers they have a larger base then they actually do. Very unethical!

Same situation as the class action suit states. I was on Match.com and sent out over 60 emails with 2 responses. Some profiles people filled out stated their contract was ending on a specific date. But those profiles were still coming up as active people to date and I would be sent those people as potential matches. The other thing is that in the 2 months or so I used the site, I sent out over 60 emails with 2 responses. And maybe I had one person email me that was an honest living person.

I have to agree with the guy suing match.com. I have experienced the same thing and it can be depressing. I have been on match.com several times and notice profiles/pictures of women. For example, a 28 year old sexy female says she is looking for a male in between age 40 to 60 years old and when you send her an email, you never get a response because I believe these are fake profiles to lure men to join. I even notice a profile/picture of a girl on match.com and saw the same girl picture on an advertisement ad on a web page on Yahoo.

I have a credit card account which I had kept inactive in hopes of paying it off. I hadn't used it in 3 years and was making regular payments. I recently decided to take a look at where I was balance wise. I was shocked to find my account was being charged monthly by Match.com. I have never called or authorized an account with this company.

Deceptive business practices that Match.com (Match) uses: They force all customers to be enrolled in subscription auto-renewal by default. They hide the section on their website that (supposedly) allows customers to opt out of auto-renewal by miswording the hyperlink. They don't honor emails sent by Match employees that specifically state that auto-renewal has been canceled. They don't notify or email customers when charging the customer's credit card. Customers only find out when receiving their credit card statement. By then, it's too late. A follow-up call to Match will only result in Match customer service telling you that you should have called earlier. **!

I met a guy from Match.com online and emailed him. He emailed me back and I starting chatting with him on Yahoo IM. He told me the story that he was from Tampa but he was out of the country in Nigeria building a bridge. He said he was a contractor. Both parents were deceased, wife was deceased and he has one son. I asked probing questions, which he answered vaguely. I started to get suspicious when he started telling me he loved me after our first chat. I told him that I needed to meet him and that I would wait until he returned to the states on June 15th.

I met a guy from Match.com, and emailed him. He emailed me back and I started chatting with him on Yahoo IM. He told me the story that he was from Tampa, but he was out of the country in Nigeria, building a bridge. He said he was a contractor, both of his parents were deceased, his wife was deceased, and he has one son. I asked probing questions, which he answered vaguely. I started to get suspicious when he started telling me he loved me after our 1st chat. I told him that I needed to meet him, and that I would wait until he returned to the states on June 15th. He set up times with me to IM me, and chats with me every day. Yesterday, he told me that something terrible had happened. He told me he was mugged by hoodlums in Nigeria.

I joined Match.com about 6 months ago for a 6-month period. About 2 months ago I cancelled my membership so they would not auto bill my debit card. Today, my account was debited $107 and now I can't even log on to their website to dispute it. I have never had a problem logging onto it before. I think that this is some kind of scheme they employ so you can't contact them to discuss this. I tried logging onto other Match.coms around the world and had no problem. They somehow block individuals so they don't have to deal with them. They ain't done dealing with me on this matter! I am on fixed income and had not planned on this charge at this time. I was working when I signed up but now I am disabled and can't work. I need my money.

This company debited my checking account and gave me a phoney website to try to get my money back. I did not have the funds in the bank and I did not authorize this transaction.

I did not authorize someone to use my debit card to enroll in your company. I have done the research and they signed up in February. I need someone to contact me as soon as possible. I need to resolve this issue. Thank you.

They renewed my membership and charged my credit card without my authorization or any notice. I found out that my card had been charged by chance. I just feel that I have been robbed. Stay away from this Match.com

I authorized a 1-month subscription to receive emails and IM. The very next month, they illegally withdrew $29.99 from my checking account and this caused my daughter's daycare check to bounce. I was then stuck with fees and other extra expenses. I have spoken to my bank and have had to issue a 6-month stop payment that cost me $40. If I wanted a longer subscription to this online dating service, I would have signed up for the yearly one. Now I am stuck with extra fees and Match.com does not get reprimanded. This is very fraudulent and if it were a person who used another person's credit card to withdraw money, there would be legal action taken.

I canceled a couple of times! They went in to my account and charged me for something I don't want. Isn't this against the law?! My bank and I are trying to stop this! I have bills to pay. This needs to stop.

They illegally renewed the service without my permission and took money from my account.

I have called several times to get my subscription cancelled. I was told it was done and that I would get a refund to my charge. This was never done. Today I called and insisted that the account was closed. I was told they could not do this because it had to wait until the subscription runs out. I insisted it should be closed immediately and will send a letter to the Better Business Bureau. The only way my account can be credited is to send an email to you. This account has not been used and we did call in plenty of time to cancel. I will also call and advise Discover that this card was not authorized to be charged. Your customer service has a lot to be desired.

I canceled my subscription to Match.com over a month ago. Now they are charging me again and want to tell me I did not cancel. This is a scam and I want my money back but they tell me they cannot refund it.

I signed up for their service for one month to try it. They billed me for a second month today. They never asked me to renew or warned me that I was going to be debited a second time. They just helped themselves to $40 more of my dollars. I called them to cancel and they said they couldn't give me a refund for the second month, though it had not started yet. It's a very slimy way of doing business.

Unauthorized funds deduction - I cancelled my subscription in February 2009 and learned that I still have an active account, by my fiance. I want the account cancelled and refunded to my account. I only took out a one month subscription.

I caught Match.com red-handed with a misleading claim on their website. The Match.com website clearly says you can receive emails even if you are not subscribed (e.g., even if you have a free account). It says: If I resign, will I still be able to receive and respond to email? Receiving email is free. You can receive responses even if you have never subscribed to Match.com. However, you must be a subscriber to respond to email or initiate a conversation with other Match.com members.

After Match.com auto billed me, I could not open the website. This is the only website I have problems with and I followed a number of standard procedures to resolve any problems that might have been on my end. I would still get email from them and could sometimes get into my account by responding to an email, but even then I was blocked from getting to my account info so I could not send a complaint or cancel. I finally found the customer service line on the internet and called twice with no resolution - evidently they have no tech support that can talk to a customer.

Match.com charged my account 3 times at $101.94 for a service I did not want to begin with because of false advertisement. I was under the impression the service was $16.99 a month for 6 months, not one payment of $101.94 for six months. The company reimbursed me for one payment of $101.94. When I realized through my bank that my account was in the negative because of two other charges from match.com, I called the company for my money back plus all overdraft fees, 5 at $25 and 1 at $50 that I had been charged because of Match.com's error.

I signed up for Match.com. Everything went okay for approx. 3 weeks. Then I got an email from them that they changed my password upon my request. I never requested that. Then I was blocked from the site. Five days later, I cannot get my money back and I still cannot get into the site. They are now telling me my site was hijacked and therefore pulled, and their resolution team would contact me within 48 hours to make restitution of monies and assured me that personal information was not compromised. i do not believe them. I would like my money back and I am tired of calling them and getting nowhere.

I have my username and password correct; however, it still will not log me in. Well I'm paying for something that I cannot use.

I have two charges on my credit card from Match.com. One has been refunded and one has not. They were on April 3rd and 4th. We haven't ever used this site and I need to know who used my credit card to set a profile.

I have been using Match.com on and off in the past 2 years. I have purchased at least 3 memberships and have never had any problem or complaint on my account. On April 5th, 2009, I have bought a 3 month membership with Match.com through their gift subscription offer. My payment has gone through and I have received an email verifying my subscription and was able to enter the site and contact members. I've made a connection that evening and have received a response the day after, April 6th, 2009. To my dismay though, when I have attempted to sign in again and read my messages, I have received the following message: There is a problem with your account. Please refer all questions to resolutions@support.match.com.

I am trying to sign up with Match.com, which does not let me by saying use another website. I only have this website, what am I supposed to do? I am a former member, does my website stay in your system permanently? And how do I sign up? Thank you.

I joined Match.com's 6-month plan. You pay for 6 months and if you do not make a match within the first 6 months, you get 6 months free. I was into my fourth month when I noted that my account had been blocked. Of course, customer service told me that they could not get into my account due to the block. I started trying dealing with the resolution team, only to be told that they also could not tell me why I had been blocked without a subpoena. I have now been dealing with the abuse team. I was sent a generic email saying that I could subpoena my records. I spoke to my attorney. She said I need to ask what type of subpoena I would need to file or if I need to file a formal civil action against Match in order to do a subpoena. Match responded with, again, a generic email.

About one week after I joined, my membership was revoked. I was advised via email that they didn't have to tell me anything, only that I had violated their terms of agreement. I wrote a couple of emails - one to bbb@match.com, which seems to be the individual who handles Better Business Bureau complaints. I did lose the $100 plus initially, but I received an email with a brief explanation that I was inadvertently cancelled, an offer of 15 days free, and a complete refund. It was worth escalating the claim.

I signed up for Match.com last night. I paid for a 6 month subs through my PayPal account. I set up my profile and my picture. I received emails telling me both had been approved. I started searching for people, emailing people, sending winks. I made connections and talked on live IM through the site to two people. I was on for about 5 hours and was feeling really good about the site. I had been a member of two others and didn't have any luck.

Used my credit card without my permission. I have been married since September 12, 2008. I do not use the dating site. They could have made an over the limit on my card. Now I have to pay 14.9% on the purchase.