Match.com Reviews

I signed up for a 3-day trial. 3 hours later I inputted my credit card info as I got an email from them asking me to finish my registration. I provided the requested info and also used a promo code for a special rate should I decide to go past the 3 days. I chose not to and cancelled the account. But they still charged my credit card saying that when I used a promo code it invalidated my 3-day trial. What? Absolutely nothing like that was mentioned to my when entering this code. I never would've compromised the option of canceling after the 3 days trial. They refused to credit my card. It reeks of a a scam but I don't have the time to spend on fighting them back and forth.

This site promotes SO MANY SCAMMERS and PHONY profiles (that they post to boost membership) on a DAILY basis. It is a joke and a waste of money. IF someone does meet someone on here and ends up in a loving relationship then they are just "lucky." The odds of that happening are pretty slim. I have gotten real good at spotting these scammers and Phony profiles that I know what I am talking about. They want you to think that they preview profiles before posting but it is clear they do NOT. I do not understand why Consumer Affairs does not shut them down. Years ago I am sure the site was fine, but as time has moved on, it has gotten worse. I have the proof too to show they are not what they claim to be and what some of these scammers are doing is illegal and they should be focusing on shutting them down!!

I have been subscribe for one month membership by mistake, then they charged $54.77 right away, then the next day I just follow their instructions to cancel get my refund. I submit my cancellation request and I also received cancellation confirmation but I never got refund..so in December I requested again, then customer service replied me that since I agreed to pay means never get refund even if I don't use their service at all..This is scam site..worst customer service ..hard to believe there is site like this in States still existing...

I thought I had cancelled a 3-month subscription. Today I saw a charge for $68.97 on my bank account and called Match and the rude woman said there was nothing she could do because it actually was charged yesterday and I sent emails on Match. I figured if I cancelled my account, the ability to send emails would cease. She wouldn't refund a cent and told me after the three months were up I wouldn't be charged. I don't want to be on their ridiculous website anymore and to not refund my money the same day it hit my bank account is BS! The customer should always be right, but with Match.com, the name of the game is take everyone's money! I filed a complaint with the Better Business Bureau and even told the rude saleswoman on the phone that I was going to. Obviously, they don't care. All they care about is taking people's money and not providing good customer service.

I joined Match.com and what a rip off. Last year, I registered with free dating sites and got a much better response. This time around on Match.com, after PAYING a full subscription, I get notices informing me that not everyone can respond to my ad and I would have to upgrade. What a con. Furthermore, they have ignored EVERY e-mail I have sent them asking them to contact me regarding their poor service.

Just add me to the list of people who made SURE to cancel my subscription, only to have my card charged AGAIN! I too am reporting Match.com to the BBB. They have NO corporate conscience.

I only give this one star because it will not let me write a review without one. I don't even think that it deserves that much. They repeatedly charged my account even though I tried to cancel the account. Then refused to pay the overdraft fees that they caused when they put my account in the negative.

I CHOSE the 1 MONTH subscription when I went to the Match.com site. At the time, I was given other choices, 3 months for a lesser amount per month, 6 months for a greater savings per month, etc. Again, I chose the 1 MONTH. I only wanted 1 month. What is so hard for them to understand that concept? I only wanted to give them the sum of $26.99 of MY money for 1 month. I had not used that credit card again, so I was not looking for charges or a bill to pay. They charged me "auto-renewal" for 35.99 for Oct, again in Nov and AGAIN in Dec. They said I had agreed to these terms.

Match.com - Thieves. It's a strong word but true. Cancelled my subscription over 6 months ago - I have an email cancellation confirmation. On Dec. 22nd Match.com billed my account for $137 for no apparent reason. When I called to let them know of the mistake they told me I ordered the service and sent multiple emails so a refund would not be possible. I explained that I did not order the service, that I did not send emails. I spoke with a supervisor who said that he saw emails sent "on his side". Not only did I not order, did not send emails but my profile showed no emails sent. Nonetheless, the supervisor said a refund would not be forthcoming because "his side" showed emails sent. Match.com stole $137 dollars. I invite someone from Match.com to challenge my assertion. In the meantime, will keep sharing this story.

Like others on this site, I cancelled "auto-renew" within the correct time frame but then was charged again and again anyway. When I called and spoke to "managers", they did absolutely nothing - no apology, no offers, no refunds. This is separate from the fact that the site was terrible and the people it recommended were all very different than what I said I was seeking. Save your money to use on a different site, please.

Match is the worst company I have ever dealt with. They say that they won't charge your card if you cancel by a certain date. Even after you cancel, they keep charging your card. I followed their refund protocol to the tee and still was not refunded. I spoke with 3 so-called managers and supervisors who told me that they didn't have bosses and that was as high up as I could go in their company. They all refused to give me a refund because I called them a day late even though I cancelled in the time allowed. It was a weekend and they are not open on weekends. I explained that I never authorized that charge and I cancelled my membership within the time allowed and was assured my card would not be charged. They were all too busy telling me how they couldn't help me that no one even listened to me. Worst company ever. Save your money and don't sign up.

Initially I signed up for ONLY a 6 mos. $89 trial with Match.com. I asked the agent if I would be automatically enrolled "forever" and was told "no." Come to find out, prior to my 6 mos. running out, my debit card was automatically charged $119.94 and I did not catch it until another 6 mos. charge of $119.94 appeared. I hadn't used Match.com since before my initial 6 mos. trial had expired. Match.com has designed their business to take advantage of customers by being sneaky to keep charging their customers. I will never again try a "trial" anything. I expect good business service from companies.

I signed up with Match.com for a 30-day offer purchased through Living Social. Match.com does not allow you to redeem an offer without providing a credit card for their subscription based model. I did not sign up for auto-renewal and went through the online process to cancel 3 days prior to the end of the 30 day offer to avoid any charges on my credit card. I even went as far as deleting all my photos and hiding my profile as I no longer wanted anyone to see my profile as this site is terrible.

I signed up for Match.com but it has not been matching me to appropriate people. The ridiculous daily matches they send are for most frequently from men desiring much younger women. Why am I being sent these MISMATCHES? The website has not only NOT delivered, it sends false matches. Sifting through them is a total waste of my time. One man dove directly into my personal email... no filter from Match protected me from his lecherous pursuit. I reported the incident and have yet to receive a response from the firm. I would appreciate your help in getting a full refund. Looking forward to hear from you.

I have been on Match for 6 months. I didn't find anybody so I cancelled my membership. Well they kept sending me emails so I wondered if it was totally cancelled out. So I clicked on a email to check it out to see if I been really cancelled out. Well when I did it automatically signed me up and the funny thing is it said continue. I backed out of it and I still got charged. They are ripping people off. I didn't even get my money back plus they didn't even guarantee me another 6 free months now. I know maybe I didn't understand it. I do have somewhat of a learning disability but it's not that bad and I really don't think that's the case here. It's sad that they got to take people's money.

They said I signed up for pre-authorized payment and were taking payments off for many months. I signed up for 30 days. When tried to work something out with them even take some responsibility they said can't reverse any except the last. Beware of pre-auth option is not clearly stated.

I left Match.com over a year ago and my profile is still on the site. It is a very unscrupulous company that preys on the hopes of people. Shame on them!

Joined again last week after a 5-year hiatus now only to find it is basically a sex mill worker outlet. Nothing in my profile would indicate that I would be fodder for these girls yet 99% of the Match.com "winks" and "favorites" notices that I get via Match.com are from these sleazy gals who obviously do not read my profile beyond whatever it is they look at. I get the impression that these girls must purchase sex fodder candidate data lists from some key word search operation (think in India) much in the same manner as recruiters use Monster.com and Careerbuilders.com. Then they send out these winks etc. hoping to lure an unsuspecting sucker into their lair for some sort of sting. Match.com is hurting badly to let this type of operation use their database and communication network as rampantly as is being done. It is as though they have not a clue... or... maybe they are a willing and paid participant in this crap.

There is an offensive Match email that was sent to me by another member. I had to report him three times before they would remove him from the site. They told me that they never received my first two complaints. How safe is that system. I asked for a refund and they told me that they could not do anything for me because I have been using the site. I don't feel that I received what I paid for. I believed that I was paying for a safe dating sight where I could meet safe men. I believe this email and the actions of Match prove otherwise. I will not become a member again and I will never recommend Match.com to another person.

I have dated two women on Match.com. That is the only positive I can say. Other than that it seems odd I have had 4 or 5 women who were interested in me that live 2 or 3 thousand miles away? Seems like baiting and deception is the name of the game on Match, seems like a lot of women's profiles are on this site even after a year. I wouldn't suggest this site unless you have a lot of time and want to waste your hard-earned money, while not receiving few if any replies. Go out and meet women the old fashion way which can be challenging because it seems women are wary of men, understandably why.

In 2009, I tried the site, and, unlike any dating site I tried before or since then, I went on several dates. My most recent ex-girlfriend had been one of the women I'd found through the site, although she was the only 1 I went on more than 1 date with. Although the relationship with her ended about 15 months after it started, online dating was a worthwhile experience at the time. Late in 2013, I tried Match.com again. Within the 1st couple of days after I created an account, I had serious problems trying to log in. Not confident they would resolve in a timely fashion, I deactivated my account. It's unlikely I will try Match.com again as a result.

I subscribed to Match.com on 3-day free trial which says you don't get charged as long as you cancel within the 3 days. I did this and even got a confirmation of cancellation. Come day 5 Match.com charged my account. I found out a day later when found could still see and read messages and reply. I wrote an email asking why this happened. The reply I got said they cannot see evidence of my cancellation - hence nothing they can do. Also, they said since I now logged (at being charged) and used site, I can't get refund. Trickery or what? I decided to reply and attached evidence of my cancellation - no answer so I called.

I couldn't be MORE disappointed with Match. I do not get a lot of opportunities to meet men because of my job and my overall busy lifestyle so I figured that Match would be a great way to meet men and date. I signed up 3 weeks ago and I have not had ANY quality men contact me (I take that back. I had 1 guy who was okay contact me but he lives in another state). No offense here but the quality of men who keep contacting me is really scary. Some look like straight up hillbillies!!

The website itself is not that bad. It's actually set up well (much better than e-harmony) and quite easy to use. However, I must caution potential users about the quality of men on this website. Many of these men are just looking for hook-ups and if they are looking for a relationship they are not high caliber folks. I joined match.com looking for someone educated, friendly and somewhat good looking. I'm not looking for John Stamos melted with Mother Theresa and Donald Trump. I was just looking for a decent guy with a good heart and a smart brain. I met my ex on the website and although he seemed great at first, he was a genuinely awful person. I tried to give match.com a second chance after we broke up. The quality of men on there was basically the same. They either wanted hook-ups, they were not educated/had no ambition, or their personalities were flawed (rude, self-centered, mean-spirited, just plain strange, etc).

I have read just about all the reviews for match.com and I have experienced just about the exact same thing. I signed up for a membership with match.com. Upon my subscription I received some very nice replies from some very nice women, I answered them, and to no avail I have not received any response back. I also noticed that a couple profiles suddenly disappeared from the site as if they were never there. It's quite ironic that they lure you into the site with all these women who say they are interested in you, and suddenly you find out that it was nothing but a scam.

Match.com and its sister company Chemistry.com constitute a nightmare in terms of the lack of security. This goes well beyond the fraudulent claims made by people on the site, which they obviously have no control over. Chemistry.com, which I used for a brief time in October, is so badly managed in terms of security that someone hacked my account, bank information and all. While they did catch this error and promised to refund my 30 bucks, nothing was done. I did get a new debit card. Match.com, on which I have a dormant account, is also badly run. Someone has hacked my profile (which is fairly well written, not that anyone is giving out Nobel Prizes in Literature for dating profiles) and some troglodyte is emailing women all over the United States using my picture and profile. Their customer service center closes down at 6PM, so good luck there. Dating websites basically do not work. eHarmony has a nascent anti non-Christian bias, so I am going to give this idiocy up.

I've tried Match.com several times off and on for the past 10 years. As a single father with 2 kids, I just don't have many opportunities to meet people with similar interests. I've filled out the profiles, uploaded as many recent pictures as I could find (all within the past year) and started searching. Lots of profiles come up that appear to match my interests. A few things that I've learned on Match:

I signed up about a week ago (7th Nov 2013). I filled out my profile to the best of my abilities & started my search with gusto. A few minutes into it I was confused in that all the "matches" were of the wrong ethnicity & older than I asked for. No problem customer service said that I must refine my profile by stipulating that matches beyond my search 'wants' will only be eliminated if you stipulate that they are "deal killers". In other words you have to tell them what you DON'T want as well as what you do. A bit of a pain but O.K. I asked them if this is match.com or mismatch.com. I know I was being a smart ass but I was still willing to tow the party line.

I complained to the Better Business Bureau about match.com. I advise anyone with a billing complaint to do the same. This is unbelievable that the company was not held accountable for its fraudulent policies after SO MANY people have complained. I am furious and frustrated. I signed up for a 6-month subscription, but I wanted to cancel 30 MIN after. I tried to cancel IMMEDIATELY, but I was not allowed. They somehow failed to make it clear that there is no refund on the account. I talked to both a customer rep and a supervisor, saying that I do not want to be billed for a 6-month service that I am not happy with, do not want, and do not use. I had the account active for only HALF AN HOUR, and should NOT be billed for the full 6-month term. They just kept repeating the same thing that they understand but there is NO REFUND. This is infuriating. This is fraud.

The day I signed on I turned off the auto renewal feature. However, they removed money from my account anyway. When I contacted them about it they refused to refund my money. Their system glitched. Not me...and I have been on that site for a long time...no connections.

I bought into Match.com for a 6 month service. After 2 months I was canceled and received a "violation of Terms of Use" email. No reason was given by Match for the termination. I read the Terms of Use carefully and thoroughly and am positive no rules were broken. Nothing in my profile could have possibly been in violation, and emails sent were cordial and polite. Contacted Match and they refuse any requests for explanation citing protection for their users. What? I wanted to correct any violation if there was any. I requested a refund or prorated refund but flat refusal.

OMG you sending me pic of the criminally insane, I'll go back to that bars WTF.

Match.com charged my credit card twice and did not fulfill the 6-month guarantee of 6 free extra months. I do not recommend them and would be cautious about this company! They made false promises and found loopholes to cover themselves.

Signed up for six month "guarantee". Was charged $119 at end of six months without any notification or authorization. Customer service rep and supervisor stated charge could not be refunded since account stayed active, refused to honor six month guarantee or refund. Filed dispute with credit card company.

Here is the series of events that transpired. I signed up and selected three months and it threw me into 6 months without me realizing what happened. I used the site for no more than 12 hours and received nothing more than perverts trying to chat and sending scripted lines and asking me to go to Yahoo. I tried to delete my account according to their policy and it stated that my profile and user ID would be deleted. As this was the weekend, I attempted to call them to get a refund and the offices were closed. Early Monday morning I called, and they were only able to give me $69.00 of my $119.00. They kept trying to sell me more and guarantee while I kept trying to cancel. I try to get back online and my account was still there with my profile. I kept asking them to delete everything and they did not want to. I finally just took my refund and hope that they don't charge me again, as this is what I read on reviews.

"Joined" Match.com 10/24/13; paid for a 3 month subscription and also printed out each page for my records. After 3 dismal days of "no response from over 20 emails", I decided to cancel my subscription. Checked my bank account and Match.com charged me 6 months of subscription even though I only "joined" for 3. Sent them an email; I wanted a refund, and told them I had printed out each page of subscription. Will see what happens. Hopefully this won’t require me taking them to court for the refund.

49-yr-old man when I signed up on Match. Lots of interested and interesting responses. Most seemed to be poorly selected on deeper look, smokers, lots of kids, very religious or overweight, etc. All of the things I specified as not interesting to me. Still had some fun dates and great people that made up for the enormous amount of time needed to filter out the mostly wrong people that were selected for me. BIG PROBLEM started when I decided to get out. Charged my card after I tried to contact someone to let me out. Finally got that straight and still got lots of emails about new matches. Asked them to stop and when they ignored me for weeks, I got mean. Changed my profile to that of a Satan worshiping homicidal midget with offensive anatomical details and was informed quickly that I would now be off Match.

If you have experienced Match.com, I am sure you share my frustration. If you are on here looking for a dating site, here is an honest and thorough review of my experience. When I first joined Match.com, I decided to sign up for 3 months for $60. Very soon, I realized how ineffective this dating service was at matching people. They have a quiz for you to fill out so they can help you match to other people. I am severely allergic to dogs and I put my religious beliefs as very important to me on the quiz. I kid you not, over half of the people "matched" to me from the site were atheist dog lovers.

WARNING, WARNING, WARNING...... AUTO RENEWAL FAULT IN NOTICE TO USERS: I have used this site on/off over a 10-yr period as needed and am a senior citizen. Actually the site has been positive until today. Match places in small print somewhere that they will AUTO-RENEW your credit card if you do not cancel BEFORE your subscription end date, AND YOU BETTER KNOW WHAT THEY CONSIDER THAT DATE TO BE. The first time I had the problem this year, they cheerfully refunded my money, HOWEVER...little did I know that wasn't going to happen the next time (unstated). Even when I rejoined, I said I do not want auto-renewal and they pointed to a check box (I could not find by myself). Of course it didn't work and I am writing to YOU.

I misinterpreted the auto-renewal date as being the last date of my paid period. I made an honest mistake. I set a reminder on my calendar to cancel my subscription on the last day of my period (which turned out to be the "auto renewal" date) and that morning I sent one last email to a member I was communicating with. Because of this email, I was told I could not receive a refund. After going through many stages of anger and confusion regarding this, my main question remains: Why can't I receive a pro-rated refund? I cancelled mere HOURS after the auto-renewal, because I made an HONEST mistake and misinterpreted the renewal date for the last date of my subscription! I paid for two months, I was a paying customer and they can't work with me on this honest mistake? It's absolutely ridiculous, and more so because they make many efforts to trick and confuse their customers into this trap.

I look through the terms and service of Match.com and nowhere does it explicitly state that as a paying member, I cannot receive emails back from a person if they are not a member. The inference is that since I am a paid member, no matter who I send an email to, I will be able to get a reply. This is false and very misleading by the company. I contacted the company through their 800 number and explained that and even told them I would accept being charged for 1 month instead of the current 6 months I signed up. I initially spoke with a rep named Michael and then after being on hold for almost 10 minutes, I was put through to a supervisor.

I purchased a 12-month membership about 2 weeks ago. After 2 weeks of sending emails and trying to contact people, I got maybe 3 emails for guys that were kind of interesting. I did get about 50 totally inappropriate emails from guys and emails from people that clearly didn't read my profile because they were the complete opposite of what I am looking for. I just called Match.com and told them I wold like to cancel my subscription and be refunded. I was told I was past the window for refunds. WTH? I am 2 weeks into a 12-month subscription and I can't get any money back. Nice way to make some cash from people who actually thought this was a legit business.

I got the membership of this site for 1 month to give it a try. It has pictures of lots of pretty girls. I started reading the profiles and sending emails to ones I thought might be a match. Guess what, I did not receive anything back! I am not an ugly guy. Something was fishy. Then I tried to chat, most of girls I wanted to chat were not members and could not respond and possibly could not respond to emails either. Finally my membership expired yesterday and all the sudden I got 5 emails from different girls!! Match.com asked me to renew my account to be able to read them. This is fraud. I think many profiles are not real. Do not waste your money on this site. This is scam and people running it are doing fraud.

I was fooled by the small print on their website. They made it look like an account would cost an average monthly fee, as expected like with any other website, no more than 30 a month it had to be. Well it turns out, I go into my bank account and they've hit me with a 250 dollar fee. I call their number and get put through the most ridiculous fast-talk routine I've ever heard. I asked for a supervisor, got put on hold for TWENTY MINUTES. And I sat there and waited, I wanted to hear what this guy had to say. Well it turns out he gave me the EXACT same fast-talk routine as the guy before him. Normally, I wouldn't say anything about this because, of course, they could just sue me for slander or something and I'm just a student struggling to pay my own tuition, etc, you know how that goes. But I'm taking a chance here. I'm betting that other people will speak out with me on this. It was practically criminal what they did. I have to give them one star?? Really? No, they should get ZERO STARS.

I set my profile up to be hidden. Meaning that I can only contact people on site but I will not show up for searches. Well, my girlfriend knew a guy at a major casino in Las Vegas and he told her it's very easy to get see profiles that are set for hidden (or ghost profiles). Well, my profile was found and put all over social media, and most of all, my girlfriend saw it. Match.com has no privacy filters and anyone with some computer skills can see whatever they want on site.

I was a member for 6 months and I NEVER, EVER got a valid email... Lots of liars, players, men looking for 1 night stand... this is a soft ** site, not a dating site + they automatically renewed my subscription even though I didn't want it or ever asked for it and they refused to refund me even though I have NEVER used the renewal period they charged me for... WORST DATING SCAM WEBSITE EVER! WILL NEVER, EVER REFER OR RECOMMEND THEM!

I signed up with Match.com March of 2012 and I was not happy with the service, so I called in to cancel before my 6 months was up. I was told that I have another 6 months for free, but I told the rep that I still want to cancel after the free 6 months was up. After all, as of 2013 of Sept I looked at my account Match was still taking money out of my account. I called and the rep said they did not see where I canceled my subscription last year of August 2012. They only could refund 115 and they didn't refund my total refund of 345. Do not use your personal credit card. Go purchase a store credit card so when companies like this can't keep taking money from you without your approval. DO NOT USE MATCH.COM.

Had a match account, cancelled it. Got tired of Chicago women online who only were online for a night away from the kids or have you meet them out with the girls and buy their drinks. Then you have the women from Ghana. So this Groupon offer came, one month for 12.00. Like a fool I signed up again, not any different. I tried to cancel after two days and got the runaround and got billed for another month. Gangsters.

I subscribed to Match.com to see if this was something I should try. I signed up and subscribed for 1 month which cost $34.99 with tax about $37. Not only did I pay the largest amount for a 1-month look, I cancelled the auto renewal immediately. After finishing my one month, I thought it would just cancel. I went to log in on my mobile app and it told me the app was only for subscribers. So I was cancelled, so I thought. I then logged in from the web address and I only had access as if I did not pay to subscribe. I wasn't able to view emails or write emails. So again, I thought I was cancelled..

I went with their 6 month guaranteed satisfaction program. On day 25 I decided to cancel. Reasons being: only two actual local contacts and they wanted to know how I liked the site. I experienced multiple "likes" but no return chats or e-mails from any of them. When someone looked at my profile, 65% of them disappeared out of the database within the hour. Mostly scammers or impersonators from overseas, Ghana more than likely. The total lack of traffic in the Phoenix market is what got me. Clearly stated in my profile "I am looking for someone in the Phoenix area." I get hits from across the country, highly impractical, and even one from China.

There is a PDF that I tried to attach, hopefully it worked. It includes screen shots of the same female with two accounts. In the upper right corner her last "log in" can be viewed. On the first profile she is "Online Now" in the second she is "Active within 3 days." Her Height, Work, & "What she is looking for" are identical. If all of this doesn't give it away the photos will. Match go ** yourself, along with the old guy on your commercials.

I used the site back in January 2013. I signed up for a month... I was smart enough to immediately cancel the auto renew feature. Well after a month of no luck I didn't renew... In fact I took my pictures off and as much information as I could and hid my profile until I decided to try again. Well mid September 2013 I decide to give it a try again... Before I put my pictures and profile information back up and unhide my profile I discovered I had 8 winks and 9 emails??? How can I get that with no info and no pics on my profile??? Like the idiot I was I paid for another month while cancelling the auto-renew.

I unsubscribed to Match.com after about 14-18 months of use. I've continued to receive notices from Match.com from July 2011 till Jan.2013 (circa) as a subscriber and have continued to receive emails from Match.com after several tries of letting Match.com know that I have unsubscribed. Today is Oct. 5, 2013.

I tried the Match.com site. I was appalled when they conducted credit card fraud. They will charge your card when you do not authorize it and do not follow their own website rules. The website format is the worst in itself I have ever seen as well.

I subscribed to Match.com to see if this was something I should try. I hadn't met anyone is quite a few years and I wanted to try all options. I thought by things I read that Match.com was the way to go. I signed and subscribed for 1 month which cost 34.99$ with tax about 37$. I finished my one month and thought it would just keep going unless I canceled; however, I went to log in on my mobile app and it told me the app was only for subscribers. So I tried again, same thing.

I completed my 6 months requirements and Match would not respond to my emails to honor the guarantee... They suck. Every other day, I got fake profiles that I believe Match plants on the site to try to keep your hopes of finding that perfect Match and keep you subscribing to this ** site. Save your money and stay away from this site.

I had joined Match.com through their customer service number and spoke from day one with a live agent to tell them to Never allow their continuous membership to charge me once my membership expires. The agent assured me not to worry that they were taking me off the revolving membership which is a scam. Match.com should not be allowed to charge anyone without authorization any continuous fees. One week before my membership was ending, Match.com forwarded an email telling me my profile was compromised and they had to close it down for 2 days. After the two days my profile was back up. And on that SATURDAY, the day my account was supposed to close, they Charged my card without my authorization $89.00. I had to wait until Monday to contact them and MATCH.COM refused to refund my money. And to add insult to injury, Capital One Credit cards who are also Scam artist did not back me up. Now I am fighting with Match.com and Capital One. This needs to be stopped. Match.com should be shut down and Capital One should not be allowed to charge people for something that was not authorized or used.

For the second time, they have auto renewed my membership. I learned my lesson the first time and the 2nd time I went through all the motions to ensure that this didn't happen. I figured that because I was in a new locale, things would be different in terms of the selection and it was the exact same. I have spoken with a CSR at the 1-800 number and their supervisor and they refuse to refund me my money. I have also spoken with the corporate CSR folks and they too have decided to continue their thieving ways and not refund me. No one should use Match's services as they are thieves and misrepresent their ability to help people like me.

I signed up for Match.com on my tablet. I have been receiving emails and winks from people and thought, okay, why not see what the prices were. Well, I entered my banking info and when I got to the bottom of the screen notice the price. I couldn't believe how much it was so I decided not to subscribe. Well when trying to cancel, the app froze and what happened is it sent my information to subscribe. I didn't notice until I received an email saying someone emailed me. Well, I opened the email and that's when I notice that I was subscribed. I immediately canceled my subscription and set an email to not charge my card.

I signed up for the free part and got bombarded with emails daily. I had winks and emails and it seemed that so many people were interested in me. I got a discount code and purchased a month of services. Immediately all those winks and emails disappeared. I had one email from a man who didn't fit in my search criteria at all. I changed my settings to be more specific and 90% of my matches are NOT what I asked for. I am open to race, however, I prefer ** men. I get pages and pages of ** men that are 95%, 94%, 90% a match for me. How is that possible when I specifically state that I am NOT interested in ** men!

NEVER SUBSCRIBE THERE!!!!! The majority of profiles are fake and the customer service is horrible. They continue to charge your card even if you canceled your membership. I subscribe there for 3 months only and they make a renew or membership automatically, which you don't know when you sign a contract. So, they were charging my card for two other 3 months terms and then I decided to cancel it. I check my card and it showed that Match.com charged only 10 days ago. I called them to make refund and to say that I don't want to subscribe for another 3 months. For that, they say we can't make a refund. The only thing we could make is to hide your page. So I paid for 3 months $88 and my page is going to be hidden but it's good that I called them anyway because to cancel a membership is not enough. They said they would charge my card again in December if I would not give them a call. I used this site for 10 days and they charged my card for three months and I could not make a refund.

Majority of profiles are scam. Poor security. Basic Google image searches will confirm stolen/fraudulent photos. Terse replies to complaints. Fraudulent profiles are left on the site after being reported (seriously fraudulent, not "possibly" fraudulent). InterActiveCorp, IAC, owns Match.com. Information on Match.com/IAC CEO and directors are available online with simple searches.

I have met somebody but these obsessive people decided to email me after me deleting my account!!!!!!!! It is a good job I was not with her when they DID after me telling her I had closed it!!!!! I even took a screenshot of the confirmation my account was deactivated yet they still insist on sending me matches. Do not join this site because they will not let you leave. When you reactivate your account to delete the email address, you can't delete it. You have to change it to another email address and then because you DID that, you have to then wait 48 hours before you can deactivate it again. Talk about them being paranoid about losing members. Oh and guess what, you can't even delete a photo once it has been added. Again paranoid. I'm going to copy and paste this on every review site on the internet!!!

What an INSANE week. First of all, I've just been through the WORST period of my life. I lost a custody battle for my daughter to my ex-wife. I've never thought of dating at my age (54, but could easily pass for 40!) so I tried Christian Mingle and Match.com. I'm SO glad that you have this site to WARN people against joining. I hope that I can add to your discussion in a helpful way.

I was on Match about 6 months. I dated 2 persons and they've been looking for serious relationships and serious about it. Although I agree with other people's comments, you never know and you need to be careful and be smart who you're really actually talking to because during that time I have received fake profiles too. Also some people are just there for fun, player and want to use Match for only sexually relationship. At first, they act like he gives you respect and likes you and is interested in you but after a month, you see his real face, so if you're looking for serious, long and respectful relationships, just be careful and be smart who you're dating with. Match.com could be useful but a lot of scam artists and users there too. So if you meet with someone, try to get to know him really good and make sure he is serious with you and showing his respect to you before you start dating with him.

DOES ANYONE FROM CONSUMER AFFAIRS ACTUALLY READ THESE? WHAT AUTHORITY DO THEY HAVE TO RESOLVE THESE ISSUES? I sent the following email to the Minnesota Department of Commerce:

Crappy experience. Signed up on the site, spent half an evening filling in account info, looking for appropriate pics to upload etc, paid for a 3 month subscription plan straight up ($70) - only to find out in the morning that my account had been blocked. I reached out to customer service, who told me that it would be best for the Match.com community to eliminate my profile - and they referred me to the terms of use, so I would work out myself what I had done wrong.

I signed up for a free trial of Match.com, and after the first two days really knew the site and service was not for me. I was being contacted by men old enough to be my grandfather or by men in Sweden and other foreign countries. I went online and accessed my account the evening before I'd been advised my free trial would expire in order to cancel my subscription. You can imagine my dismay when a message displayed advising me that my membership could not be cancelled as my payment was being processed. I contacted the customer service at Match both over the phone and via the website to try to resolve the situation and neither were willing to help. I've now been refused a refund and advised that my account can and will not be deleted, despite the fact I have removed all photographs and information from my profile and have only used the messaging service to contact Match customer services.

Sure, I encountered some fake profiles, but they're pretty easy to identify and are infrequent (I think generally used in areas where a lot of people aren't using Match.com). It was really easy to meet people and go on dates, but it was impossible to find someone worth going on a second date with. After 9 months, I tweaked my criteria by adding a year to the maximum age and voila, Mr. 97% match was there. The 3% off 100% comes from me looking for someone younger and him looking for someone a bit older. We're 10 years apart and went months without seeing each other on Match.com because of the age we were searching for. We are together, have purchased a home, and have plans of marriage. He is absolutely PERFECT for me, although the path to find him was pretty rough.

Match.com cancelled my account after just a few hours after I signed up and paid with no refund. They stole my money. They said a background check came up with information that violated their guidelines. This is an error and wrong. I never authorized a background check. Violation of my rights.

I echo the comments of other writers on this site. I joined, got attention from members who clearly didn't really exist, tried to cancel and get a refund, and discovered that Match.com NEVER gives refunds if any emails have been sent. Excuse me, but how do you know if the site works if you don't actually use it???? Anyway, I hope people will see these postings before they join, and keep their money in the bank and not in the pockets of the Match.com CEOs.

I signed up for Match.com and then within 6 hours decided this was not the site for me, so I then cancelled my membership. HOWEVER you do not get a refund for signing up to Match.com. Instead, cancelling only stops the automatic renewal. The email I received from Match.com specifically states "Confirmation of Membership Cancellation" NOT cancellation of renewal. This is a scam to get people to sign up and pay lots of money and not be able to cancel the site completely without a refund (even a prorated refund would be OK). I contacted Match.com via phone and was told that I would not get a refund, because I replied to a wink. Just one contact on Match.com with another member eliminates any refund through Match.com. DON'T USE THIS SITE!

I was paying member on Match.com. First of all they are overpriced and they changed all the features and now charging for each individual one on top of monthly premium.... I wouldn't mind if I wasn't encountering sex offenders and to be precise I discovered 3 fake profiles in a month. I didn't post the photos because of that and no man wants to reply to profile without photos. I don't know how Match can let so many offenders online. It is very scary for any woman out there. I asked Match to just confirm if those were fake or worse, etc. but they denied it. "Privacy" they say.. And I ask what privacy????? Those are fake profiles so nobody's privacy is intruded!!!!!!

I have only been signed up with Match for approximately 2 weeks. In that time I have had numerous winks, likes and a few e-mails. 90% of these appear to be scammers. I have a test message from someone written in another language entirely. He goes back and forth from that to English, and will not talk on the phone. Only text.

Match gives users the ability to select search criteria for the automatic daily matches sent to each user. For the last 6 weeks of my 3 month membership I received approx 25% of matches with no photo even though I selected PHOTOS ONLY. In addition, in my geographical area (a major metropolitan area) there were not enough new recruits. The same faces keep turning up (or they move over from OurTime) and I kept my selection criteria relatively open.

There is a photo of me under a username that I have no idea where it came from and I can't remove it. Also I have tried and tried to delete my profile to no avail. Also they continue to use my photo and profile even though I am no longer a member and I can't delete any of this. Match.com SUCKS!!

I signed up for a ONE month subscription at $35.66 but they kept charging me for 4 more months until I caught it and would not refund my money. I signed up for a one month subscription at $35.66 on 3/31/13 and canceled it online within 30 days (in late April). Yesterday, I received an email about potential matches. I had not used the system in month because I thought the membership was canceled both click to see the matches and discovered that Match had still been charging my account for 4 additional months. I called to asked for a refund but they said that they can't refund me because my contract ended with each month passing, where they could normally give me a refund if the contract was ongoing. That excuse is silly... because it's THEIR process to auto renew and they should be able to handle errors like this. They owe me $35.99 times 4 = $167.96! I want my money back!

Within days of joining, I got faves from women who are out of state only (scam) and a psychotic member in OC. I am getting my $ back.

I am ruined from meeting any man on the site after meeting profile minymo who uses the site to date women to try perverted sex. He is very nice first couple dates, then it hits. Have talked to several he dated in Basin, Greybull, Worland where he lives and some in Montana he moved down here. His pictures are over 15 years old. He goes on to meet women after women then tries to get you to do threesomes and rectal sex and much more. Women who are like me just wanting to meet your life's match, beware!!! People like this ruin it for all. I reported it to Match but the man continues on the site for hours nightly seeking his next victim!!! They will delete me for the complaint.

As other reviewers have noted, many of the profiles seem suspiciously fake -- I get winks from many people with amazingly attractive photos (I am only about average) with no profiles written, who seem to disappear and reappear. Waste of time. Also, yesterday I received an email from Match stating they were cancelling my account (but will not issue a refund for the unused portion) as, they claimed "you have been using the site to send advertising messages." In fact I had nothing of the sort. I had not sent any messages; but what I had done was wrote on my profile that people should consider donating to the Red Cross, Save the Children or the UN to help with the crisis in which now over 1 million Syrian kids have become refugees.

As I searched the site, and read profiles, I found that different men had word for word the same descriptive profiles. I also found pictures of men who would be on the site one day under one name, account no longer available the next day and then back on within a day under a new name. I decided to do a test. I intentionally winked at all the men I thought were extremely hot, model type just to see what would happen. All the men winked back within a day. Ok, I consider myself an attractive woman, but certainly not a model type and not the type men drool over. To have all the men respond certainly raised my suspicions.

I simply wanted to unsubscribe and get my money back. After trying online via email for the request, it stated that in 24hrs I would be contacted. Nothing. The next day I tried finding a phone number and tried them, it was after hours. Today I call, the customer service rep first told me that any refund was to be done within 24hrs. I explained the process of sending an email and was never replied to. The rep then tried to give me a 25% discount and I stated I just wanted my refund. She asked if I could hold and discuss with her supervisor. She then comes on the line stating that I could not get a refund. I asked to speak to her supervisor and after a short wait Jose came on the line and stated that there were no refunds. How can any company not give refunds? I truly am upset and stressed over this. This is not right and consumers should not have to go to extra lengths for something that should be so simple. I have contacted the Better Business Bureau and logged a complaint and hope to talk with an attorney as well.

I am livid that I'm now stuck with a 12 month subscription. When I joined at midnight around August 10th, I had no idea I would be paying for a 12 month bundled subscription and I had no idea that NO CHANGES to the plan would be allowed. Match employees claim people are warned about this, but the warning is inserted on the billing page where credit card information is entered. Since I missed this warning it must have been deliberately embedded in language regarding privacy for credit card payments and in super fine print since I have never made this mistake with other online dating services. Additionally, I'm a lawyer so I do read warnings when it's CLEARLY PROVIDED.

I signed up and paid for a 3 month membership. This site was NOT at all what they make it out to be. After 3 months I was more than done with using it. But then I got my credit card bill and had been charged for another 3 months. I did not get an email telling me they were charging me again. I called and they told me tough. I had to call them and tell them NOT to renew. I told them, "I never told you to charge me again!" They didn't care, said I could not have my money back. This site is a SCAM and it's NOT worth the money, and stress! Trust me, do not use this site!

This does not make sense to me, your company insists on keeping the money for a 6 month membership when a customer used one day of your services. Really! I'm not overly bothered by your "policy," it's your greed that truly astounds and disappoints me as an American. Mere Greed to keep 6 months of someone's hard earned money for using your service one day. Really!! This is an unfair labor practice, you know it, I know it, and anyone of a reasonable amount of intelligence know it. This company should consider good customer service procedures by prorating the membership cost based on usage. I don't believe your business will suffer much with these types of losses. I have partitioned the BBB to look into this company's work practices and ethics. You will be hearing from them. Additionally, I have solicited my local representative to review this company's business practices and ethics, you will be hearing from them. Greed, mere greed. Live simply, love generously, care deeply, speak kindly, then leave the rest to God.

I have unsubscribed from Match.com on numerous occasions and have even written them an e-mail asking to please stop sending me any messages. This has been going on for months and is really disturbing. I have a romantic partner and he didn't believe me when I said that I had unsubscribed. How do I get them to stop? Hopefully you can help me. Thanks!

I created a profile on Match.com but didn't buy a membership right away. After a week my email was bombarded with what appeared to be other member's interest in my profile winks, emails, added to favorites, etc. This happened on a daily basis. Of course they have it setup where you can't even see who was interested until you purchased a membership. I figured since there was so much interest I would get the 3 month membership. Well, after they took my money, I logged in and found only 1 email was sent to me and one wink. Strange that I was sent notifications daily with several interests and my inbox only had on message. Obviously this is a scam to get people to pay for a membership.

My story is a lot like the others here. In Dec 2012 I signed up for 6 months. I followed everything required to qualify for their guarantee - sent more than enough emails, kept my profile active and always had a photo up. Much to my surprise, they charged me for another 6 months in June. When I called, they claimed I did not qualify because I did not answer a final question. I never saw this question on the site or in email. Furthermore, this question is not mentioned as a requirement to get this guarantee. They refused to credit my card because more than 30 days had passed. I plan to take them to small claims court to recover BOTH charges.

Cancelled within 5 min. They said 17.00 a month took 107.00 out of my account. Asked them to please refund. They said no way.

I had a free account on Match and tried to actually transfer the amount of money for a 1-year subscription into their account, using a card with that exact amount, but they asked for another with more money on it. I am a teacher from Romania, looking for a serious partner, and I don't need anyone's money. However, during the free trial period, I was accused by members of having a fake account, with fake pics. :-) Some are just weird on Match. Can you please recommend a more reliable dating site? Thank you.

How to handle unwanted charges: Match is notorious for unconfirmed charges on credit cards. First, cancel a credit card. Then go to your account info on match.com and change your credit card info to the canceled card. That will stop them!

I joined Match.com. I didn't meet anyone. I then figured I'd try it again some months later after my subscription expired. I tried again. They kept sending people to me on my old account name, but not on my new account name. When I tried to contact these people I was told that I couldn't because I wasn't paid under the old name anymore. Yet the new name wasn't getting any people responding. They said I would have to pay for the old name if I wanted to get the responses.

I took advantage of their 6 free months offer and was a member for a full year. I set up a nice profile and sent out hundreds of thoughtful, individually tailored emails. I never meet anyone. I don't mean I never met anyone "special" - I never met a single woman face-to-face. There are several factors you should consider before paying Match.com any money: 1) Men greatly outnumber women, so if you're a man your odds are low. 2) Anyone can set up a profile on Match.com without actually joining, but they can't send or receive messages until they pay and join. As a member you can't tell if a profile your viewing is a member or not, so you don't know if your messages are even being received. 3) Match.com is full of scam profiles. Most of the few email responses I got were in broken English from supposed women in Russia or Afghanistan or South America, even though their profiles said they lived near me. They always asked for money by the second or third email.

Barnum had it right.... "There's a sucker born every minute." Well, I'm a sucker. I bought their stupid TV ad and signed up for Match.com and have been a member for about 3 plus months. Let me tell you the REALITY of Match.com. The reality is that there are a TON more men on Match.com than women (STRIKE ONE). Net result? Almost ZERO replies to over one hundred emails sent. I've probably received 2 replies for over one hundred emails sent. On a DAILY basis, I have to exclude anywhere from 3 to 5 FAKE PROFILES - YES, DAILY (STRIKE TWO). Match.com does NOTHING to protect its members from the bazillions of fake profiles created daily - I'll even send an email to these fake profiles CUSSING THEM OUT, and guess what?

My credit card was automatically charged at the end of my six-month subscription. No notification was ever sent to me about my account being automatically charged and I did not want to continue with this site. It is a complete waste of time. Now I've been trying to sort out a refund for over a week, with no satisfactory resolution whatsoever. Know what you are in for when you join. They expect you to figure all this out before your subscription ends or you'll be stuck...

I enjoyed meeting new people and faithfully completed all requirements for the 6-month guarantee except for the "fine print" of answering a question during the last 7 days of the 6-month period. This requirement is not stated on the 6-month guarantee page. The customer service representative told me to go to "Help" and type 6-month guarantee and then you will find it "clear as day." But, who would go look up the fine print telling me to be available at my computer the last 7 days of the 6 months. I was on vacation during that week and although I have all Match messages forwarded to my phone... they informed me that the question is not forwarded as correspondence to my phone... So needless to say, I missed answering that one question and was automatically renewed. I did not find out about it until my credit card statement came in. I called Match, but now I was past the 30 days (by 4 days) and they wouldn't credit me. All they did was offer me another month free after I continue for the next 6 months. They stated that they would not automatically renew my account. So, I asked for this all to be stated in an email and sent to me, so that I have written documentation of the new agreement. I wish everyone else a better time with the "fine print" of Match.com.

I cancelled my account on line with Match.com in late November 2012 and received confirmation from them that my acct would be cancelled at the end of svc period that I had already paid for. Today (7/16/13) I find that on 3 separate dates 1/14, 4/16 & 7/16 I have been charged $71.97. Since canceling my Match acct last year, I also cancelled the Yahoo acct associated with the service. I called Match.com today and they said that I never cancelled the acct, etc. I am furious.... After hanging up with Match customer service I attempted to log into the acct I have been unknowingly paying for and it says no username match or password issue. Really??? These people are horrible and a rip off..

I bought a coupon from a month subscription to Match.com to try the service. So, when I tried to redeem my coupon, the site was asking me for my credit card information and billing information. I called customer service and they said that they require the billing information so they can set up automatic renewal of the account. I tried to explain to them that I just want to use the service for just one month and if I needed to renew, I would do it then. But, NO, they need your credit card information and there was no way around it. The funny thing is that they were trying to convince me that they were doing it for my convenience.

The dummy account seems to be true. I am talking with a guy now who says he likes me and continues to write, but refuses to meet. Then the big guns, the Nigerian scam artist, the overseas call dropping match and going on email right away. Obviously, a non-English speaker. As for the 6-month free scam, this never happens nor will it ever. The one guy I did meet showed up with a pocket full of ** and wanted sex right away. Gross. Match has no desire to clean up their act so I will help them along. Someone said write to the FTC, so I will, but I doubt anyone will do anything. The only way to make them care is by boycotting Match.com right now.

This is regarding an auto-renewal policy at Match.com. I want to remind people to be sure to cancel their auto-renewal before the time has past. Match.com has a very strict policy of not issuing refunds for any reason. In my case, I had cancelled Match several months prior. I received a confirmation email indicating my account had been cancelled. Even after I cancelled, I was still charged and told that they would not be allowed to refund my charges for any reason. After talking with their supervisors, they informed me there was nothing that could be done. The only action I have left is to inform other people what a scam Match.com is - to explain the personal experience that I've had with them and their refusal to refund any subscription costs for any reason.

The site allows you to log in and search, but no contact until you sign up which makes total sense. In the meantime, until you decide to sign up, you receive multiple emails from Match.com stating you caught his attention, he's totally into you, etc. There is no image of the person, just text. You receive multiple emails like this for a while. However, once you sign on to the service and set your notifications to receive emails, you receive NO NOTIFICATIONS AT ALL. You have to go into the site to receive your notification, which totally contradicts the service you sign up for. Your settings can be set to receive email notifications, but you receive NONE.

Two years ago, I signed up to Match.com for a one-month free trial. Two years went by and I went back again to sign to their one-month free trial offer. As I looked at the photos and profiles of the different people listed, I found out that several of the men listed are exactly the same men that were listed two years ago. I attempted to contact the same person I did two years ago and got no reply; I tried the others and the site kept sending me to another person over and over again.

After a dormant subscription for several months, I was suddenly charged $199.84 for a 6-month subscription to Match. They ran my card without my knowledge or permission. When I called and spoke with Ashley, she said that I had responded to an email and that after speaking with her supervisor, there was nothing she could do and they would not issue a refund. I asked to speak to her supervisor and was told that they were all on the phone and could call me back in about 6 hours. I also realized when I started trying to delete my credit card info that once it is in there, there is not really a way to delete it. You can add another card, but there is no way to remove the card you have on file. If they did this to me, I am 100% positive that they are doing this to others. I am one really unhappy customer. If I ever were to find the time to use an online dating website again, it definitely will not be Match.

I signed onto this service in April and paid for three months upfront. On June 6 I was suddenly unable to sign on. When I inquired with the service, I was eventually told that I had been terminated. No reasons were provided for the dubious reason of protecting privacy. The entire experience and their bafflegab reminds me of nothing so much as a story by Kafka or the Soviet Union, where a person is punished without being told what they are being punished for. I didn't think this kind of thing could happen in North America, but there it is.

I canceled my subscription and then got charged anyway. This site is a ripoff. I have tried to cancel again and hope that it works this time.

Match.com puts up fake profiles of both men and women to pad their site to make it seem that there’s more of either sex for you to choose from. The fact is, these are fake profiles put up by Match.com. Match.com will automatically renew your membership, whether you say you want it or not. I've had to get refunds at least 3 times, and it's not easy to do. Just don't do business with these people. They are from Texas and well, they are scammers to the max.

I agree with the other complaint. YEARS ago I think Match was pretty good and made a nice avenue to meet normal people looking for the same thing...fall in love and maybe get married if you were lucky. Now it is JOKE...Total misrepresentation!! I even reported them to the BBB. Full of scammers...I have proof! And I am also convinced they, themselves, post "phony" profiles just to boost up their membership! Waste of time and money... Do NOT join unless you have money to throw away and don't care if you are taken advantage of by scammers. These kinds of people prey on the "newbie"...that unassuming, lonely person...vulnerable...looking for love. They claim that profiles are reviewed by a team before they are posted. What a joke! They need a new team! Some of them are laughable with unbelievable discrepancies. It makes me sick to see their advertisement on television as being the "Number One" online dating site out there...LOL. They should be taken DOWN! Someone really needs to look into this site more closely. They are misrepresenting themselves and scamming the public.

I began using Match.com nearly ten years ago to meet women in my area and it was great back then. Over the years, the site has gone down the tubes. When the internet and online dating was still fresh, new and coming into its own, all you had to contend with is men and women who were professionals, knew how to actually use a computer (or at least get by on one) and were looking for other decent people to hang out with. Fast forward to present, when literally every joker in the world is connected via cell phones, iPads or in a Starbucks, you now have this generation of folks who are just complete imbeciles to tolerate.

I paid for 6 months 3 times. I never met a soul. You're talking more than 350 bucks down the tubes. Part of the reason is that it's wrong for me. I'm limited by a neurological disease and on a fixed income. I didn't intend on a third time. My card got charged because I didn't know how to cancel. I think it's easier to hit the lotto than to get a refund from them. The guarantee you'll meet someone only added insult to injury.

I have been receiving fake email messages that look like Match.com ads. Upon clicking on the link in the email which invites you to view profiles, etc., my browser is directed to the site and I am logged in to my account. Upon closer examination of the email, it is apparent that it is not from Match.com. There are minor discrepancies in the email address (e.g., match..c0m) that show the email is from someone other than Match. The email appears to be exploiting a security hole in the cookie that lets Match users access their accounts without logging in each time. I can only assume that this malware is allowing someone to access my account.

I received a 72-hour trial. I went into Match.com but did not remember my password. I got my password and proceeded onto starting the 72-hour trial. However, before I could start the trial, I had to choose a subscription. I did choose a subscription. It also said I would not be charged until after the 72-hour trial period was over. That was not the case. I was charged immediately. Within 5 minutes, I cancelled my subscription and deactivated my account. I called back to get a refund but I was told I would not get a refund because it does not show that I went through the subscription link. I spoke to a supervisor who told me the same thing. So, they refused to honor the 72-hour free trial I was supposed to get and keep their money for a service I will never use. I will never, never use Match.com.

Today, I tried to subscribe to Match.com because I thought I would meet somebody. To my surprise, I subscribed using somebody's email ID because the person used the computer before me. How could I use that ID and other people's email address? I called them, and they refused to refund me, and I have me to start my own account. I felt my privacy is not worth anything to them so be aware!

I was on Match.com for a month with few results. Just for fun, I changed my income from $50,000 to $150,000+ and was then inundated with responses. Nothing but a bunch of women looking for a free ride. Stay away!

I joined the site and stayed until my membership was up which was about a month. I went out on two dates and IMMEDIATELY noticed that these guys only wanted one thing!! The first guy even went as far as to tell me about how he lost his son 2 years ago and about how into God he is now... WOW! The lengths guys go through for **!! Ladies be aware for **. The other date didn't even offer me a meal at the sports bar we went to meet at. He talked about his 7-month-old son he had with a woman he met on Match. He mentioned that he was just having sex with her at the time and she just so happened to get pregnant. HE was SO angry at the fact that this woman thought their relationship was deeper than just sex. It was JUST awful!!

I had subscribed to Match.com in October 2011 for 3 months just to see what's out there after a fight with my ex. I pretty much check from time to time and did actively use it for 2 months. I know about their auto-renew policy, so I make sure it was not auto-renewed after 3 months. Can't remember exactly, but I know I did. After 2 months, I deleted, disabled everything I can from my profile and stopped using it. I deleted all the email from my account related to Match.com. Today, a year and a half later, I found out that my credit card was charged $59.97. So I called Match.com on why they charged me all of a sudden.

I joined the site on Wednesday night and on Thursday the charges cleared my bank. The following day, my card was used to make unauthorized purchases at Walmart.com. I didn't think about Match.com being responsible until I realized that this also happened several years ago. I used my VISA card at the time and charges were made all over the United States and the merchandise was sent to another country. I called customer service and of course they were NO help and there was no corporate office. This site is definitely a scam.

I was on Match.com for over a year. Yes, I knew about the auto renew. That was my choice. It has now been shut off. Now that I've turned off my auto renew, I have received no less than 12 emails from them in a 24-hour period, stating, "She's interested... she's intrigued.... she wants to meet you... etc., etc." True, I may have the silly sad sap for staying on with them for over a year, but I do know bull when I see it. I have asked, since I'm no longer a paying customer, why I am suddenly so desirable?! Lol, it's not likely, right? Such a disgusting shady business practice!

I signed up for the 6 months plan. I was only activated for 1 week and ended up getting back with my ex. Also, I was pretty disappointed with my matches. So I called to see if I could get at least partial money back or some sort of refund. Nothing. Basically, you are locked in. I think there needs to be some sort of change with this policy because 1 week should not mean I have to be locked in for 6 months and pay all this money. So I'm not happy with this company. I think this is lame and **.

I had been a member on Match.com for over a year and a half. I did find someone and dated for about 7 months. During that time, I hid my profile and stopped my subscription. Unfortunately, things did not work out with the woman and we parted ways. Last night, I went back onto Match.com, un-hid my profile and signed up for 3 months of service. After signing up, I was able to update my profile and send an email to a potential date. Now this is where it gets good. About two hours later, I get an e-mail from Match.com stating that my account has been blocked and I was supposed to call a 1-800 number.

Match.com is very deceptive in their practices. They let you believe that if you become a paid member, you can contact everyone on their site. This is true, but what Match.com doesn't tell you is that only the members that you write to that are paid subscribers can read your messages. If you, as a paid subscriber, write to a free member on their site, they cannot see who is writing to them, nor be able to read the message, nor write back, without first becoming a paid member themselves.

Auto-renewal practice is deceptive and preys upon lack of recognition regarding renewal date. I was emailed incessantly; however, no email notification was made regarding renewal. Customer service was not helpful or professional.

48 hours into a free 3-day trial, I cancelled my subscription online. I was told that my cancellation had been completed and that a confirmation email would be sent. When this had not arrived by the next day (still before my bank account was due to be debited), I contacted Customer Services to report the error. Not only had I been charged prematurely but Match also claimed that I had used their services and therefore, they could not refund me. The only reason I had re-entered the site was to confirm that it had been cancelled. I have requested a refund for a second time and have been refused. How are they getting away with charging for a service that not only did I not request but also did not use? It may only be GBP30 but this is outrageous business practice and I urge others to report them to Trading Standards or equivalent. Maybe if enough complaints are received, something will be done.

I requested my login information and was immediately renewed as a subscriber. The renewal appeared prior to my receipt of the login info. This was an unintended occurrence billed at $119.94. The issue was not remedied as their policy is not to grant refunds. I was not given redress in the matter. I did not desire the service, having cancelled previously after one month and certainly a six-month duration was useless since I'd already met someone. I felt some accommodation should have made on behalf of the consumer.

I signed up for a 7-day free trial and cancelled after 2 days. I then received an email stating that I could reactivate my free trial at no charge through the 12th. I chose to reactivate it and was charged for a three month subscription. I called the next day and spoke with customer service. They said that even though I'd already canceled that accidental subscription, the charges were not refundable. There was nothing I could do to argue the dishonesty of the promotional email.

I went to their website to cancel auto payment. It did not happen as I was billed again. I called to complain. They said I should have received an email to confirm. I said, "Well, how was I to know that (no refund). Can I speak to someone senior?" They said, "I am senior." "Let's cancel now," I said, "60 lighter in the pocket." They said okay. I checked for email as confirmation - none! I called. "Where's my email?" I said. They said, "We can see it was sent. You should have received one." I said I have not. After the Match staff argued with me, another senior member of the staff hung up. I called again and have to request an email. I hung up. Crap customer service. Don't use this service. Go to a bar instead or join an evening class!

I used the online membership cancellation form a month ago and am still receiving emails. I went to their site again and cancelled once more, only to be auto-told that my membership will cancel in May. It was supposed to have been cancelled in April. I am now looking at cancelling my credit card in order to put a stop to their fraudulent charges.

I opened an account. Just thought I would see what it was about. Cheapest rate was the 6-month plan. Thought it read 6 months/$19.99, but it was 6 x $19.99. That wasn't clear when I read it. I attempted to find a phone on the site to call and correct my mistake, but the site is meant to deter you from calling. I had to get the number when I called my bank to refute the charges. I called Match and they were very unhelpful and determined not to refund me. The money had not even processed from my account. Then they locked me out of the site, but I told them I will let anyone know how sleazy they are at every chance I can.

Raymond from CA, I had the exact same thing happen to me today. How ironic! I believe that Match.com is just a money-hungry company.

I signed up for membership and paid the monthly fee. I was approved and all photos were approved. Next day, I tried to log on and was denied access. After many attempts over the next week to find out the problem customer service eventually sent automated reply and said was in the best interest of other subscribers? I never was told why but that I could legally subpoena the records. And by the way, even though I never used the service and was approved, I was not eligible for a refund! Beware all!

This is one of the sleaziest dating sites on the Internet. There's no way to delete your account (only "disable" it) or remove your personal info from their site. You can't even change your email or clear personal information (there's a form, but it doesn't actually work) to prevent them from reselling your data to their sleazy partners. Avoid them like the plague.

I signed up for one month with Match.com. Suddenly that day, I was getting emails from a site called Ourtime.com which I have never even heard of. So I responded to the emails, winks, etc, and I noticed that my profile and information was exactly like mine on Match.com, and even the misspelled word was the same. So I thought ok, Match.com has a sister site. I get two for one like several sites do even though it was never mentioned in their contract, etc. Little did I know that, after about two weeks, a bunch of low life, Match.com gave all my information to Ourtime.com and even charged me the same day without my permission! Never once was anything said about an additional charge or that my profile would be used elsewhere.

I was using the service for a little over a week. I was talking to several girls, and was truthful and honest with them. Then suddenly, without any warning, my account was terminated due to harassing email, misrepresentation/married/or other. These were the reasons given. The company will not tell me why this happened and will not refund my money. I paid for a full month and only got a week. This company, according to other consumer sites, does this a lot to paying customers.

By answering an email, Match.com subscribed me without asking for confirmation nor allowing me to pick the term of subscription. The customer service and manager experience was awfully offensive, rude and accusatory. This business is either going out of business (and therefore is trying to get any money it can before going out) or is some fraudulent system that needs to be brought back to earth (the USA's earth and not some third world country, abusive type of land).

You are placing ads for available gay men in my community on my computer and I have given you no reason whatsoever to assume that any interest for this information exists. I want you to immediately remove this from my computer.

I signed up for Match.com and followed the criteria set forth for the six-month guarantee. On the first day of the last month, it disappeared. I contacted customer service and according to their records, I did not comply with the five emails each month. I did, in fact, I sent between 10 and 12. Very sad! If anyone reads these complaints and still signs up for a Match account, I don't feel bad for your stupidity! I'm stupid and made a big mistake for not reading these same complaints.

I paid $59.97 for a 3-month subscription. Nobody showed interest in my profile. No emails or winks (quick message indicating interest) or being added to someone's favorites list. Fair enough, nobody was interested so I didn't renew my subscription. Two days after my subscription expired, Match sent me a message that "Someone is interested in you" but to find out who it is, I would have to renew my subscription. Seemed suspicious, but possibly just a coincidence. However, the next day, there were 2 more messages from Match. Somebody added me to their favorites list and another showed interest. Today a fourth person is interested.

I left Match after a week. I sent email for a refund and heard nothing. Now, I got an email and they told me I would not get one. I'm not happy after taking $96 off me for being with you for a week.

This site is infested with online dating scammers! I caught 5 in one day, myself! Their customer service department says they have a team of specialists that vet new members. I believe that's a lie! Why can I catch them and their specialists can't? I wasted more time getting rid of the scammers than I did actually using the site! When you have a new subscriber who looks like an 18-year-old model and she's seeking men between the ages of 22-80, something's wrong! They can't see that? I asked for a prorated refund and they refused! A majority of these scammers are from Africa and they cause a lot of heartache and confusion for those new to online dating. Their "scientific" matching service consists of two or three common interests two people have. Like, you both like sunsets and walks or you both like the color blue! That's hardly scientific! They don't provide much of a service. I've had better success standing in line at the supermarket.

I joined Match.com with an open mind, hoping to meet somebody since my career and a busy schedule leaves me with little time to go out and meet people. Initially when I joined, I would received several emails a day. But this eventually came to a stop. I would try to expand my search by clicking on a link, which allows you to see others of same characteristics. As months went by, I found that my matches often kept repeating themselves (I would see the same guys I get matched with months before). I would find most of my emails or winks would receive no response or not even a viewing. The quality of guys I found on this site was a complete different story.

This site is terrible. You can set up your account, tell about yourself and upload photos, but you cannot see anything. You can't see who has viewed your file, message anyone or even receive messages. When you click on one of those links to look at something, it just takes you to the page to subscribe. Then I read the fine print. It auto renews! Then you have to call and request for the auto renewal to stop. I just read the reviews on here stating how that was pretty much impossible. After reading everyone's reviews and realizing I can't see or do anything on there without paying, I deleted my account. But I did constantly, for the 8 hours I was a member, receive emails from them saying someone wants to meet you. I would go to the homepage and see no emails from any members. But in those emails there was always a link to subscribe so that I could read the email and find out who it was. Ripoff.

I canceled my account within 3 days of joining Match.com and followed up with an email requesting a refund. I could not call the customer service line as they are only available Monday-Friday CST. I called the customer service line today and was told I live in one of the states that does not have a refund policy. There is nothing they can do. I asked for a supervisor. I got a floor supervisor, who reiterated there is nothing to be done. He said he could connect me to the corporate office. He placed me on hold for 8 minutes, then came back on saying it is against their policy to transfer any calls to anywhere. I requested to speak to a managing supervisor and he stated again that there was nothing to be done. Oh, he did offer to extend my subscription. Why would I want to extend it when my desire is to cancel?

I signed up for 6 months. There was a guarantee that if you aren't in a relationship at the end of those 6 months, they would give you 6 months for free. I met a few people on Match (none that really caught my attention). Still, I communicated with almost all my matches. Nothing came of it. A man's profile ended up on my login page. It said he was very interested in me and I should message him ASAP. I did and he was totally not interested. I contacted customer service several times to have his profile removed from my login page, as every time I saw his photo and how much Match said he was really into me, it was a stab in my heart that he was totally uninterested.

I thought it would be nice to subscribe to Match.com after just calling off my wedding. So I made an account and less than 24 hours later, I realized I probably will not be using this right now. I called to cancel and get a refund, and they don't give refunds. Totally blew my mind. What business doesn't give any kind of refund? You can clearly see I have not done a thing to my profile and haven't connected with anyone. I explained that I thought I would like using it, but I realized maybe it's too soon to jump on this site. This was my first and only time I will ever sign up to Match.com. They make it sound so nice as if they want to help people but that it's a computer generated system. They don't care about anything but money, and that is pretty obvious.

On Tuesday, March 19, I signed up for a 6-month subscription to Match.com. I paid online with my credit card. I set up my profile and indicated I was only interested in meeting women that lived within 100 miles of the Asheville, NC vicinity. I received a couple of messages, within my profile, from women who were a match and interested in me. I was under the impression these women were living within the parameters I requested in my profile. In fact, I had deep and personal conversations with each of them. This has started after I signed up.

I was a three-month subscriber with Match.com. I let the auto renewal process go on for another three months. During that next term, I clicked the auto renewal box so that it would not renew. Unbeknownst to me, I was still being charged for my email services but the add-on services were dropped. This is six months later. As soon as I went on to my profile to see what the billing specifications were, the following day, the profile was not accessible.

I signed my aunt up for three months on Match.com and they auto renewed the account twice without me knowing. I called and they said all their subscriptions auto renew and that they could not refund the money because the account was accessed. I used to help my aunt search and email people because she was not computer savvy, so I know they were not being truthful. When I asked for records of emails when she used the account, they said I would need a subpoena to get those emails because they delete after 30 days.

I met some interesting people. I signed up for the three month service and planned to just let it lapse. Every time I checked the subscription status page, it did not mention that it would auto-renew. I went one day into a new period and it auto-renewed. In their FAQs, they say it's for our benefit so that we don't get cut off from communicating if it ends unexpectedly. That is why some services could warn you a day before with warnings such as “your service ends tomorrow”. That's not an excuse to auto-charge people for a renewed subscription. I emailed them about it several times with no response. Clearly, if the policy was designed for our benefit, they would make it quick and easy to undo the auto re-subscribe. I will follow up and try to call them soon, but they should just answer questions especially since it's been over a week, and I'm pretty sure they said I'd get a response in 24 hours. I do feel that I was screwed out of $60 on the auto-renew.

I signed up for Match and paid by credit card for 6 months. Within three weeks, my log-in did not work. I finally figured out how to email customer service. I did so. They then sent an email that said my account was terminated and referred me to their written policies. They gave no reason for termination. The policy says they do not have to give a reason and they can do what in their discretion they wish so you have no rights. They are behind a blacked out, steel curtain pulling your string. I have asked them after out for over $200 to refund. I have asked them to say why the account was canceled. After reading these reviews, I expect them to say nothing and be hard nosed. Their cancellation of me was very brutal and without any cause at all. Do not pay several months dues; you may lose your money!

Western Union money transfer is the worst company. The employee mostly do not know what they are doing. The managers do not solve anything. They stayed 7 days with my money still inside the company without communicating with me, lost customer's information and disabled the guest account without request. I stayed 3 hours on the phone with them trying to send money without resolve. The employee who answered the phone has an accent so strong that other countries become impossible to understand. Others talk on the phone so low that we cannot hear them. Well I sent money to Brazil for 10 years in the same company for lack of option, but I would like to know other companies that do the same work.

I bought a 3-month membership. I stated on my profile, Photos only, no motorcycles. Don't camp. I didn't check off camping as an activity. The stir - it said for members and it was misleading; it seemed free but they charge for every event! I got motorcycle, camping - no photos as many of my matches they matched me up with. I called them after the first month to cancel. They said that because I responded to one email, they refused to give me back my money! I responded to a guy that wrote something x rated and felt he should know that he will be reported and he has a fake profile (good honest sweet man)!

After a year on and off this site, they are now charging me a $2.99 activation fee on top of their $34.95 price for a month. When I asked if they can waive the $2.99, they flatly said no. Now that they are a billion dollar company, losing a customer over a measly $2.99 was not big deal to them even if the economy is in the dumpster. That's what happens when you get greedy. I deleted my entire profile and moved on. Also, they have more spammers than other sites. This site is not worth the money.

The service is overpriced, and they have poor customer service. I used it in less than 3 business days only to realize that I wasted my money. I didn't want the subscription or another day but would never even get a portion of my money back. They should have lemon laws for internet-based services. You can't realize how terrible the site is until you use it. It’s corporate greed at its worst. If you don't mind burning your money, go for it.

After joining up with Match.com last year, I wished to God I had never done so! Around August last year, I emailed them to cancel my subscription and remove my profile. The months went by and I was still getting selections in my email box, most of which were not compatible with my criteria. I sent several other emails after that, repeating my requests but there was no response. Not one word did I hear back from them. The last email I sent in, maybe December 2012 or January 2013, I demanded they do what I asked threatening to report them. Still there was not response. Then on March 1st this year, I was horrified to see that they were still debiting money from my account!

Do not give them your billing info. The so-called free trial is a scam and they ended up charging me telling me because I opted for the 25 percent off option should I decide to stay. It cancelled my 7-day trial. I tried to cancel and they had already charged me. I got the same runaround as all the others here. The people on here are the worst. Most are non-paying members who can’t even see, let alone read and respond to your letters. The blocking is a joke as the creepos can still see our every move. They have the rudest customer service. The will send you the same matches over and over that do not meet any of your criteria. I have read the same thing over and over once I Googled them after being ripped off! Someone needs to file a class action against them.

I purchased a subscription for my daughter, who signed up on the account. After a few bad dates, she stopped using the site. Since then, I have been auto-renewed twice. I missed the first auto-renewal in August but caught the one just the other day. They refunded the one from this February but would not do anything about the one from August. Buyers, beware! Make sure you cancel your account to avoid getting ripped off. Boo to you Match.com.

I signed up for a free three-day trial on Match.com. I filled out the minimum information and posted no picture. I viewed a few profiles over the course of 2 days and never logged back into the site. After three days, Match.com billed me $35.99 a month for the next five (5) months. I didn't know this because they sent me no emails stating how much, and the billing was through my Paypal account which I rarely view. When I found out, they refused to repay any of the money, with the exception of the last payment which was one day old; I could have disputed this with Paypal anyway. They refuse to even give me complete access to their crappy site, despite their records clearly showing I never logged into the site beyond the three-day trial period. It’s a complete and utter scam. They have horrible customer service, and in my opinion, a clear intent to cheat, deceive and rob people.

I was convinced by friends to sign up to Match.com as they appeared to be legitimate. However, after a short time and a couple of horrible dates and then endless emails from people I was not interested in, I decided to cancel myself from the service. I was auto renewed as I work and missed the cancel date, but my profile was supposed to be hidden. Little did I know it was not. I found this out 10 months after I had thought it had been removed. I met a gentleman on my own without the help of Match.com. We had been dating for about 9 months when someone he worked with that lived in another state saw us together and informed my boyfriend that I was on the dating service when I was not any longer. He did not believe me and what was a wonderful relationship has now ended because Match.com did not remove me from their site when I had requested 10 months ago.

I signed up for Match.com. Based on the criteria I put in, they sent me a slew of matches that had none of the criteria which I selected. I expected a few to be erroneous, but not all. I put in a particular ethnicity and not one of the matches had that ethnicity. I started getting a slew of emails from persons I was not interested. Within 18 hours, I wrote to Match.com requesting a refund. No response. I then wrote again at 24 hours. No response. I said okay, they are probably closed. The following day, I responded to two persons who had written to me. I then went on to call Match.com and again asked for a refund. I was then informed that I could not get any money back because I used the site by sending two emails.

I decided to try Match.com because I was moving from SC to WA and I wanted to meet new people and go on dates. I uploaded recent and many photos of myself, my friends, family members, and even my dog that I adore. I wanted to take advantage of the six-month guarantee deal so I decided to email a handful of women with an introduction bursting with quality and sincerity. I spent a good fifteen to twenty minutes on each email. I had received zero responses from the recipients. I went ahead and pried into my curiosity and used the good ol' Google search engine to see reviews and chances of hits on this website and now regret even subscribing to this dismal, yet highly lucrative website.

There are so many fake accounts and they send the same "daily matches" over and over. The few guys I did chat with were clearly looking for flings. Also, I have noticed that since signing up, they don't send emails telling me when someone has flirted or sent emails like before I signed up (I guess they have my money now). I wish I had spent my $80 on a new pair of shoes! I see complaints about them charging your credit card after you cancel; they will see some kind of crazy if they did that to me.

When you try and quit, they will put your account into “recurring charges status.” When you call to quit, they put you in "IVR hell loop." They never send you billing emails so you won’t know you’re being charged. They are experts at fighting your bank if you go to do a chargeback. They make it nearly impossible to quit.

Don't sign up for stir events for speed dating. It is a joke. Very few people attended. It is not balanced, too many guys and there is no refund if you are not satisfied or change your mind. In my case, the latest one I signed up for I had to attend a last minute funeral and they would not refund me the fee. Just don't sign up for these events and you will be be better off. There are other ways to meet people.

I was automatically renewed after 6 months on Match.com. When I called, I was told by two different people that I did not qualify for a refund because I had sent a match email out after the expiration date. I told them that I was not notified that my account had renewed and if I had been notified, I would have immediately canceled my subscription. They still refused to issue a refund. After threatening to file an FCC complaint, they finally relented and issued a full refund. I think it's totally unfair and misleading for Match.com to charge and only refund when they are threatened with an FCC complaint.

90% of the profiles are fake. Most women have free accounts, so they cannot respond to your emails. Match.com sets up fake accounts to lure men in to buying a subscription. If they charge your credit card, they will refuse a refund. I had to spend hours working to get my $95.95 back. Not worth the effort. You can use free dating sites and actually get messages from women. Stay away from Match.com.

I signed up for Match.com in July and used it regularly but did not email too many people. Towards the end of the 6 months, I started checking into the requirements to fulfill the 6-month guarantee extension. I used their guide that informed me how many emails I still needed to send to match their requirements. I fulfilled their requirement, but to my surprise, I was still charged a renewal subscription. When I called them to inquire why, they claimed that their system showed I did not send enough emails per month. My contention that their guide did not differentiate went nowhere. They refused to refund and refused to follow up on my request to check into it. I am now filing a dispute with my credit card company.

Probably the worst site I've ever joined. I met a few guys for a meet up or a date and all of them were awkward to say the least. One guy was clearly gay. I think he was looking for someone he can prance around so his peers will not think he was gay. So many awkward men. I've never encountered such weirdos in my life. The men seem to have this life on the internet and so many lacked social skills. Very horrible experience with Match.com. Many of the guys were liars for no reason even when I was clearly not interested. Also, they would write multiple times and view your profile as if they are stalkers.

This is the second time this has happened to me. Shame on me. I thought it was an oversight the first time. After cancelling the automatic renewal, they will go ahead and bill again and again. This is an absolute scam, and they need to be stopped. I see by reading other complaints that they are in the habit of doing this. I asked them for a refund, and they said they couldn't because they issued me a refund in the last 6 months. This happened to me both times that I tried this website. I cannot believe it is "accident", as it is not an isolated incident. I cancelled the automatic renewal days before my subscription ran out, and they put charges through on my account. How can they get away with this? I would appreciate any help that I can get, as this seems to be their ongoing practice.

I cancelled my subscription 2 weeks prior to my subscription end date. I was sent a confirmation email in which it stated that they would not charge me in the future. I decided to check to make sure I was not billed and found that they had charged my credit card without any authorization! They charged me almost $70 without notifying me or even telling me that they would be billing me. I never received any indication that they had renewed my subscription without my authorization even if I had not already cancelled my subscription. I would not recommend using this site for any reason as they obviously have unethical business practices. I have contacted them directly asking for a refund. I have filed a dispute with my credit card to get the money refunded and I will be filing a complaint with the BBB as well.

I signed up for Match.com for its 6 month subscription, and it's a total ripoff. There was no response from women at all, even the ugliest one. How can that be? How come I get responses on OkCupid (which is free) and no response on a paid site?! 90% of the profiles are fabricated or ghost accounts. I asked the customer service to refund my money, and they refused. Finally, I had to go to PayPal and file a complaint. I got my full refund today.

I recently joined the 2nd time in over a year. What was I thinking? I joined 4 days ago. I sent over 100 emails to women in different states and got zero responses. The profiles are 90 percent fake. They all have women posing with a baby, one with friends at a club and a beach picture. They all lived in 3 different states but recently moved to my area. Some even have the exact same wording in their profiles, which tells me the company created these fake profiles. They said I could not get a refund even if I used it for an hour. If I emailed 1 person, I get no refund. They are there just to get as many suckers as they can. 6 to 7 million profiles are dead or fake with no users. It is automated from the computer system.

I joined Match.com for one month. That month is not expired yet. It says there is something wrong with my account and won't let me log in. What is wrong with my account?

They charged my credit card double after three months introductory rate without any notification. When I complained to my credit card company, Match refused to issue a refund credit. The jerks I spoke with representing Match were complete **.

Match.com Rip-off - I got totally screwed by this service. They automatically renew your account and if you access it afterwards, they will not refund you any money. I thought it would just run out, but oh no, they have that auto-renew feature. Little did I know when I went to go erase my pictures so they were not floating around online that would destroy my chance to get $60 back. They refuse to prorate a refund or only charge you for the next month or anything like that. Additionally, all the people on this site are the same ones on the free sites. Don't use this service, you will regret it!

I cancelled my account in Nov 2011 over the phone. Since then I have been charged 3 times $119.54 through PayPal. I just noticed that today and got a refund for the last period. Their policy is one refund/year. They have no trace of my cancellation, but they could tell me that I haven't used my account since Nov 2011. Meaning, I forgot to cancel but I am smart enough to remember to not use the system after I cancelled it! Seems like a scam. They make money on people not checking their account carefully and can slip some charges until the consumer starts noticing them. The site wasn't even worth $59 for the 6 months trial period, but they still managed to squeeze $239 over one year period with their scheme. Stay away from them.

I did not feel Match.com was worth the cost, so I canceled my subscription. Despite canceling the subscription, it still auto renewed. When I called to have the amount refunded, I was told they cannot make exceptions if more than a month had passed, and even though their record showed I did not use the service, the charges could not be removed. The supervisor told me she was just as upset about their policy as I was, but did nothing.

Match.com did an auto renewal on my account for 6 months without notifying me before or after they charged it. I hadn't used my account for over two months and had forgotten to cancel it. I called 3 days after they charged my credit card for the renewal, and they were refusing to refund my money for the six-month period of $110. I quoted the New York's General Obligations Law 5-903 to them and asked if their supervisor was aware of this law (I live in New York). This statute requires that a vendor in any "service, maintenance, or repair contract" with an auto renewal clause gives its customer written notice of an auto-renewal at least 15 days, but not more than 30 days, before the cancelation deadline; otherwise, the auto-renewal provision is deemed unenforceable. After I quoted this law, they promptly changed their story and told me they would issue a refund. Match.com should be sending notifications of upcoming charges to ensure that their policies are ethical and legal. Hope this information helps someone else avoid their auto renewal scam policies.

I joined Match and was a member for a year. I met someone then cancelled my subscription and shut down everything. I made sure that there was not any Automatic Renewals and that was in March 2011. This month ( in November), I just happened to check my Bank of America account, which I rarely use and there was a debit for $68.97. When I called up the bank, they said that Match had been taking out money for a year. I was so upset. I did not rejoin like they said. If I did then, why was not there any emails to me? I received no notification at all.

Match.com takes the money and runs. Do not give them credit card information without opting out of their automatically renewing your membership. They charge whatever amount they wish to your account without permission. Beware of Match.

I was sent an email stating to call this woman who was available. I texted her first. When I did, this woman was married and she never had an account with Match.com. We both are filing complaints and have notified the police. I also signed up for $19.95 and was charged $119.95. I requested my money back but have not had any luck getting it back. They will not respond back.

I signed up for a 1-month subscription. After the first few weeks, the type of people who were contacting me was just not my type. So I hid my profile and cancelled my subscription back in September 2011. Just by luck, I went to the bank today to check some recent charges on my account and I found out that match.com had been charging me for the past year. I hit the roof. I called match.com and they said that they have an auto renew feature. I told them that I cancelled the service, so why did I need the auto renew? They told me that I agreed to it when I signed up. Needless to say and after much fussing and yelling, they only refunded two months’ worth of charges. I'm pissed. I asked if they were auto charging me for my "convenience", why didn't I get a monthly e-receipt like I do for my other electronic subscriptions? They couldn't answer this question. If this was a legitimate practice, they would send you an e-receipt every month, which they are not. They want to fly under the radar as much as possible to get as much as they can before the charges are realized. Is there a class action suit? If so, I'm signing up.

Match.com charged me after I had canceled my account during the subscription period and closed my profile. Yet, I was charged for three years. After I adjusted my account, I double-checked a few days later as a precaution. I didn't see any charges when I would periodically check my bank account, so I had no suspicion. I will admit, I suffered a close call with online banking and have been afraid of accessing account information on my computer. I kept getting emails telling me to join, so again, I had no suspicions.

Match.com charged me after I had canceled my account during the subscription period and closed my profile. Yet, I was charged for two months after that. Seriously? I happened to check my credit card and found the charges. My emails received the standard boilerplate response and no reply after my 2nd email to them. One of my friends had a similar experience where his account was suspended after two weeks of a 6-month subscription because Match claims he had been rude to one of the women on the site. This woman was 24 years older than him with three kids and my friend was 24. When he replied to her saying he was only interested in women with no kids and that this woman was too old for him, she probably got upset and reported to Match. And the nerve of Match to suspend the account and keep all of his 6-month fees. This site sucks! Save your money folks and don't waste time on Match.com. If anyone is pursuing a class action lawsuit against Match, count me in!

I opened my profile a couple of days ago. When I tried to subscribe today, to my surprise, I learned the fee jumped to $31.99 over night! I checked with my friend who opened his profile 3 days ago and his fee stayed unchanged (with significantly fewer views displayed). It is a deliberate move to encourage people by displaying high number views/winks and then put the fee higher! This is outrageous practice, also discriminating users to access services. In this circumstance, I did not subscribe and will keenly share it with other bloggers on the forum.

This site is full of scammers. I have been asked for money by subscribers several times. I see the same members posting under a different username, and when I identify them to Match, it takes days for them to remove them.

I signed up for a 6-month Match membership. I fulfilled all the requirements. At the end of 6 months, I did not get my free membership. They charged my Visa card for another 6 months, and when I protested the card, they closed my account. I have contacted customer service and have gotten nowhere.

I registered at Match.com half a year ago and paid by my credit card. And then I found this kind of online dating is not suitable for me, and I closed my account. I got an email from their representative that I will not be charged again. But this September, I checked my Discover Card and found a $12.98 bill from Match.com. I got angry for their irresponsible way of doing online business.

I deactivated my account after the first month of which I knew I was going to pay the $39.99 thinking that would end my subscription. I am one who doesn't pay close enough attention (that has since changed after this) to what is going out. I see they have deducted the $40 per month for the last three months after deactivating my account. I asked the guy, "Now, why would I pay for something I am plainly not wanting and have deactivated?" He didn't have an answer, though he did say his company policy was to only credit the last month's fee and he said he is stepping out of company policy by crediting me back two months. (They owe me for a total of four.)

I just signed up to Match.com and had an issue downloading the mobile app. This is when I discovered they seem to go out of their way to avoid any means of letting their customers contact them. I can't find a contact page, email address or phone number anywhere. There is no support whatsoever except a pathetic FAQ with set questions and answers that do not cover the issue. Any company that treats its customers with such contempt is not worth using, let alone paying to use! They're just after your money and nothing else.

I had used Match.com periodically. Today, I found out that apparently I had a second account open through them. I had no idea this account existed but of course was still being charged. It is clear to them that I haven't logged into this account since the day I allegedly signed up; 11 months’ worth of charges. Yes it is partially my fault for not checking my account. But then I remembered that I had lost my credit card 5 months ago and they contacted my bank instead of getting my authorization. I went through all my emails and haven't received one email from them since last October. I guess as long as they have my money they don't care.

I have been on and off Match for a number of years. Much money wasted. I met only one man in that period of time, who I had a relationship with that's now ended. Most recently, I rejoined for 3 months. On a daily basis I reset the "who's viewed me" button, out of curiosity. One day it said I had 23 views, but under who's viewed me, there was only 1 new picture. So where were the other 22? I haven't so much as gotten any interest so I decided to end my subscription again. In all fairness to Match, in the past I have not had any problem with cancelling a subscription. But the next day, I received 6 winks and 2 emails, all of which when I clicked on them were men who were no longer available. Coincidence? I think not.

I signed up for this service and was not happy within days. So I tried to cancel and they don't even have a number on their website. When my bill came, I was charged $102.84 when I only tried the monthly for $15 per month. I have emailed the company and there was no response. This site is unbelievable and they better refund my money. I will be sharing this experience with everyone I know.

I am very angry and upset with match.com. “It all starts with a date.”' It all starts with a scam - more like! I cancelled my subscription 2 months into a 6-month subscription costing me $77.94 as I had found love. But I found it on my own, nothing to do with match. The site told me I’d cancelled and would not be charged again. Around the 17th of September, I checked the site to make sure my profile had been shut down - it hadn’t! I then pressed ‘suspend profile’ and a message said I may still be charged. I was concerned but I’d already cancelled so I was sure I wouldn’t get re-charged. I went to the bank to double-check, and lo and behold, $77.94 was taken by match.com.

They keep my profile up even though I cancelled. I cancelled my subscription over 7 months ago as the only response I had received was from a sex predator claiming to be a Christian. Match.com still has my profile up. I get responses from people thinking I am a member. They refuse to take my profile down and it is difficult to explain to men I date that I am not active on that website. It is false advertising and a deceitful, unethical practice.

What a joke this site is. I paid with credit card. My experience is that I am unable to get on the site and I guess they will continue to charge me. I want a refund and will never return to Match.com.

I can't get into my account. It's says to go to this website. I have paid to be on that website. This is so unprofessional. I want my money back.

I read Ellie's comments below and felt compelled to also share my own story. I joined Match.com in UK and found that I was inundated with responses. I was plagued by a man from Welwyn, London who claimed to be a devote Catholic and his emails soon turned into sexual innuendos and also he made it clear that he wanted sex on our first date. He told me he wanted to marry me (this is after the 4th email), and that he wanted me to move in with him. But his messages then purely concentrated on wanting to have sex with me. It was clear, very clear he was after only one thing. This was all done on the match.com email site and there was no policing of these sexually explicit emails even after complaining to match.com.

I joined Match.com in March 2012 for a month but found they have an automatic renewal on the account "for my convenience". I immediately went to cancel this and received an email from Match confirming this. I then reconfirmed this and got another email from Match accepting the cancellation of the renewal. I later extended my membership for another 5 months until 19th Sept 2012. I have received no notice from Match.com of their plan to charge me for another six months, nor advice as to how much this will be, but by chance I found out today that the site is trying to renew my membership, despite my cancelling the auto-renewal twice!

I disputed that I had not turned off my automatic renewal. I remember specifically turning it off. However, Match charged me anyway and they will not refund my money.

I joined Match.com in UK and no sooner was my profile loaded, I was inundated with men. It was like ants around sugar. In addition, there were many men on the site and one in particular from Welwyn in London, UK who tries to coerce you into having sex. The emails that were put on the site from this man was so sexually explicit that he made it clear that he wanted sex as a condition of meeting. This man was on the face of his profile a responsible man and supposed to be a 55-year-old gentleman, who ran his own business. He turned out to be nothing more than a sex pervert who was clearly not using the site to date but made it clear that he could get sex on the website 7 days per week. I reported this man as a concern but he is still allowed on the site even now.

When I try to enter Facebook to interact with friends, I am forced to land on Match.com and cannot access my Facebook account. My business depends on being able to access my social media and interact with whom I choose!