Match.com Reviews

Match.com guarantees you'll find someone in 6 months and will give you 6 months free if you don't. They let you know in big print what you have to do, and even have a setting to let you know if you are meeting the requirement for the month. Then in small print (I'm learning now), they have a requirement you have to let them know you qualify for the free 6 months 1 week in advance or they will charge you again. They don't have this info in the settings to know if you qualify. I used the match.com guarantee about 15 years ago and the free 6 months was automatic. They are able to auto bill, why can't their supposedly smart system match it against who qualifies - they know who does as they are letting you know you qualify in your settings. This is just bogus.

After about 5 weeks on Match, I met someone that I wanted to date exclusively, but did not want to cancel my membership because I pre-paid for 12 months of their service. They did not have a "on-hold" feature so I removed my pictures and then removed the profile description info from my Match account. Match requires a 200-character entry in the "My Details" section so I entered "I am now dating one person and not currently looking." They review everything you add to your profile to make sure you're not circumventing their pricey site by supplying your private email address. Somehow they concluded that I might be married or something and terminated my account, just 5 weeks into my 52-week subscription.

I continue to get contacts from military men even though I called Match with some concerns that I have. Match did change some things on my profile which has helped some. I have changed my occupation which now has changed the amount of incoming contacts. I asked Match about when I log onto the site, I get automatic chats, are those generated people that are potential matches for me. Match reply was "yes they are." I informed Match about why am I speaking to people that all have the similar stories, backgrounds when asked basic questions as what type of work, how long have you been on the site, what are you looking to find. Match replied this was her first encounter of a member bringing this to attention.

On Feb 11, 2014, I got on Match.com to cancel my account. It is hard to cancel given their interface. I was sure I had done so. I come to find out that they auto-renewed twice at $71.97 each time. The customer service representative did refund one auto-renew charge but not the second one. They sent me a PO Box number (seems antiquated) but I suspect if I spend time they won't do anything about it. If you are going to auto renew, make it clear to folks. It's not. Be straight and clear. They do this funny (you'll save this much). Then when someone wants to cancel let them do it easily. The company spends the money they make fielding complaints. I will never use Match.com again due to this.

After speaking with multiple people on the customer care line, I learned they do not offer refunds in any situation. I was under the impression I would be paying by the month, instead three months' amount was taken from my account. I would strongly recommend being cautious with the billing on this site. The people answering the phones at the customer "care" center could not speak clearly, and were extremely hard to understand.

Not only is it close to impossible to CANCEL your subscription, but the entire year I was on MATCH.COM, I got no more than five responses. Been off 6 months (finally), and each week I get notified that I've gotten mail or someone has "like" me or tried to contact me. WHAT A SCAM-- just to get you to re-sign up!

I have no idea what is going on with my account. I found a phone # but can't get a hold of anyone. My 6 months was coming up and I qualified for the next 6 months free, I think. I couldn't find information on when my account would be up and how to get the next 6 months for free. I was able to sign up for a STIR and they billed my account within minutes. When I tried to use Match and contact someone, a pop-up told me my subscription was cancelled. We'll see if they let me into the STIR.

I was a member of Match for a month when my account was hacked and I couldn't log in. When I contacted Match.com over the phone, I was told my account was closed for "suspicious activity" and I had to create a new account. When I asked for a refund, I was refused and I was still billed even though Match closed my account without even notifying me.

Having forgot my password I am trying to cancel my subscription. When you follow the match.com link to retrieve your password via your email the link does nothing. It would appear that this single full-time dad will be charged like untold numbers before him for a service that he doesn't want or can afford. Avoid this site at all costs. Plenty of Fish has many users and won't cost you money you don't have... most of the users are the same.

Account setting was set to non-renewal and they have renewed my account and charged me $59.97 3 days ago and refuse to refund the money. I have told them that they are welcome to prorate and charge me for the 3 days of the 3-month subscription, and they are refusing to do anything. Since a new subscription was started several months ago, they say that they can reset my account settings to suit their purpose which is to charge people without any notification regarding end of subscription, etc. When you don't have a subscription they also bombard you with emails and notifications to entice you to join and then play this type of game when you do join.

I was trying to send an email to someone and I got to the payment option which was fine. I was change the year for 227 instead of what I asked so immediately I call them. They told me I couldn't get a full refund back because I use the service which was not true. Do not have a membership with Match.com. Their customer service was not good either.

The snakes at Match automatically set you up for auto renewal of your account. When I went through all of the cancellation selections they STILL charged me another month and told me I didn't turn off the auto renewal. Why would I want to renew when I was cancelling? Why wouldn't the selection of CANCEL automatically tell them to STOP CHARGING ME?

Just do not get caught up with the advertisement hype. Signed up for monthly, got instantly charged annual fee and company denied any corrections. Not an accommodating company, do not fall for that feeling that you will be ok because it only happens to others. Do not give any credit card information to this company.

I do realize that they say in the agreement that they "offer" an automatic renewal...get this....so that your online experience will not be interrupted!!! ! Give me a break. It's so you won't notice that your original subscription is about to end and the new one is about to begin, only to drain your bank account of the membership fee all over again.

I am receiving daily emails from Match.com from different subscribers wanting to contact me. I have never subscribed to this service. Have never contacted anyone from this service. Have gone to Match.com to unsubscribe my email address 2 times. Have gone to my spam and tried to block Match.com on a daily basis.

A few years ago I tried Match. It was as bad as everybody has said in the prior postings, and my experiences are much the same as those that have already been aired. No point in restatement. However, certainly some good advice on subscribing to any service is to follow this protocol. I learned this from issues with other types of subscriptions before this.

For 5 days I've in contact with a woman by the name "Mary **". She's very friendly and cunning, then asked for a $1000.00 because her purse was stolen in London. This went on for 5 days, asking for money be sent to her. I even asked for her hotel phone number, she didn't answer my question, just ignored it. She also claimed to be sending a package with 115 grams of gold and provided a fake invoice showing all the particulars. I saved the invoice if anyone wants it. She made a mistake by sending me a copy of her airplane ticket, with the name "Mary **". I'm adding the Invoice for the gold with this eye opening saga.

I joined to see what all the commercials and fuss was about. Then I got sold on a "best value" deal for $79/3 months which is a deal Vs doing the site for 3 months individually. The people I encountered were alright, however after a while I figured out it was not for me. I went to cancel and discovered that I was automatically renewed for the same package "for my convince" and had my card charged for another $79 dollars for 3 months of a service I will not use. When I asked for a pro-rated refund or anything, I was now with rude customer service reps who repeatedly told me that the fine print says that they auto-renew and that they have no refunds. So be careful if you try this site. They are into "got ya" billing and will hide behind the small print while charging your credit card. I am not a fan of companies like this.

HORRIBLE PEOPLE to work with. Creepy people on this site and you can tell that many of them have fake profiles. It's just a matter of time before something bad happens with someone.

I followed a 7-day trial link and they charged me for 3 months instantly, before the trial was over. Staunchly denied refunds when the matter was brought to their attention, including escalation to a manager. This is a fraud site. Watch out for the trial links.

I registered once but I made a mistake based on their misleading advertisement: certain amount per month when in reality is a huge amount charged instantly. The very same day I did the transaction I called to ask a partial refund, to be switch to the 3 months instead of 6 and explained what happened. Well, they said, NO. This is so unprofessional and greedy! In the other hand the website features are immature, childish and even ineffective. All those "likes" and "winks" and people of course are not encouraged to talk. And once your registration is finished, you have to take the time to call them so your profile is not active. Then, they just "hide" your profile. But you can still see the user name, just not picture and no links to interact. I don't understand why you become a "property record" of Match.com. I don't recommend this website to anybody!!

I get Favorited and winks all the time and when you message these people they never respond and many times the profile is not available or hidden. Here, the obvious of all fake crap when you get within a few weeks of your account expiring, you become the most popular person around but it's always the same, the people who check you out are fake. I'm also very popular with people out of state. Imagine that I'm so awesome, people from across the country wanna talk to me!!! This site brags about how successful they are but I don't believe. It's all LIES!!!

My daughter subscribed to Match.com and can't get a refund. She said she had no idea it was going to take out 197.00 at one time. It was a big crock of **. I cannot believe as big as a company they are they would not offer a refund for the people who do make mistakes and don't read the "fine print". That is the biggest ** site I have ever seen!

I just wanted to give it a try, see who was on there and how this site was different from all the other millions. It's just like the others, tons and tons of people searching through a sea of faces. I never looked through the available profiles, but was hoping that the site would send me matches based on my preferences. Well I got them and they never matched what I was looking for. What's the point of specifically filling out the profile with specifics if a random email with a bunch of guys who weren't what I wanted at all is sent instead??? When the month was up I was hoping that it would just disconnect me, but I found that the next day I was able to login. Then I checked my card that I used to pay, and it was charged!!!!!!!!! WTF.

I have received 5-6 messages from different members like this: "Right_One55554g in Portland just made you his favorite". Then when you go to check that person's profile you get this message from Match: "The profile you're looking for is not available at this time. Instead take a look at these:" They give you several other profiles as substitutes. It took me a while to catch on that Match sends out messages using (probably a former member's profile) to 'entice' you to look at the profiles they mention. This is a deceitful practice and I liken it to Bait and Switch which is illegal. I have communicated the fact to Match that they are sending fake messages. So far they have lied through their teeth.

I Had been trying to sign in so many times and failed again and again. Funny... I know very well the password and the Email Address I am using. I have contacted the customer service for so many days and they have not responded until today. What are they doing? Shaking legs? I realized that my email also has been hacked. My friend from Match.com received email from me asking for money which I never did. No wonder he was scared of me! Now I'm wondering either this site is a base for all this scammers. Why can't they stop them? I've paid for USD89 and only able to use the site for 2 weeks when they promise me 3 months. I don't think they will refund me and probably they will continue to renew my subscription. But the only way I can do now is to call the Credit card center to block this Match.com to debit my card. I'm really so upset and Very Please if you were to take action against this Match.com. What is Satisfaction Guarantee for? Angry and Furious.

I am a female whose account got hacked by one of the scam women. They changed my password and profile pictures and emailed about 50 guys. I immediately canceled the account and tried to speak with someone at Match customer service. They did not respond to my emails and now that my account is canceled I am unable to access the customer service phone number. So I guess they are just planning to keep the money that I paid for the rest of the subscription period? This company is clearly ripe with fraud and poor customer care. The accounts obviously have no security and can be taken over easily. There needs to be some consumer protection litigation against Match to protect all the members and especially the men that are being scammed.

I went to use Yahoo Personals because I had luck with it in the past only to find it no longer existed. Instead, Yahoo was promoting Match.com. I paid the $74 to get started and immediately I was getting fake sounding profile names that said they were interested in me. One that didn't look fake asked me to talk to her on Messenger then proceeded to fish for personal information. I was also getting matches sent to me that didn't resemble anything I was looking for. I realized it was a mistake so I tried to cancel. No option to cancel. I called Match.com to get a refund (there was a phone option to ask for a refund) and I was told they had a no refund policy. I asked to speak to the supervisor and was told no. I asked for a point of contact at Match.com corporate and was also told no. The only way to reach them was a PO Box. Now I KNOW IT'S A SCAM. The brass want to hide from the actual complaining customers and built a firewall so money goes in based on misrepresentation and no money comes out because of the customer disservice. I called PayPal and they refunded my money.

I signed up for the 6 month plan and within the first few days, I was favorited and winked at by accounts that are fake. It was a regular pattern to keep you interested. I called to cancel my membership after only using the service for less than 2 weeks and they absolutely will not refund you any money, even if you don't use up the membership.

What initiated this posting was the fact that my membership auto-renewed. My conversation with customer service was completely unsatisfactory and I will be contacting the CEO by mail. To no avail I am sure but I need to express my contempt for their practice. Apparently in terms and conditions it states that approving payment for membership also approves auto renewal. I wasn't aware of this and my subscription auto renewed for 3 months. I am willing to pay for the current month despite not using the service but they refuse to refund the fees for 2 months that I will not be using.

Subscribed to Match.com. Immediately inundated by every prostitute and scammer on the planet. More than a dozen the first day, with creative names like **. All of an age way younger than I am and most with beautiful women pictured, all obvious scams. Called help. No way to block a group of users, such as those too young to be really interested, and once they fill in your "likes" page with garbage, no way to bulk delete them. And if you would rather get your money back than deal with this nonsense, cannot be done. No refunds offered on original subscriptions. Don't waste your time. There are other alternatives that are managed far better.

I wasn't that impressed with the site. Their idea of a "match" has no depth or real connection with what you put in your profile. On June 22 I went through their cancellation process. It said I would have access until the end of the period and then it would be unavailable. I started getting some email notices and just checked things out as they came in. I wasn't exactly sure when my contract ended and poked around some until I thought my account should have been down and wasn't. I went in to the cancellation screen and found out they had renewed my account on June 29th. I then started looking for a way to contact customer service. There were NO links anywhere in their system when I was logged in. I ended up Googling and got a link.

When I opened a profile on Match.com, I received numerous contacts. Unfortunately, since I was subscribing, I could not read emails, chat or interact. So I joined. Immediately the attention stopped. The next day, prior to the 3-day refund period ending, the contacts again ramped up. After the 3 days, the profiles were suddenly hidden and I was contacted only by people requesting my personal email, in their initial email, to continue communicating. Once you say no, they disappear and their profiles are hidden.

I signed up for a free trial weekend and didn't even finish the thousands of questions it asked. I deleted my pictures and profile 3 times. I called and emailed customer service to try to get my picture taken off and they will not remove it. How do I get off this site!!!

They charged me twice at $45.57 and I can't reach them! I am disgusted with service!

I joined a week ago and have had over 100 emails and winks and notes from fake accounts till the time I did not take up the subscription. All of the members were fake, the moment I subscribed and paid everything suddenly stopped. Before it was messages after messages. Members are fake, they don't respond!!? Save yourself the money, you will not meet anyone!!!

I joined a week ago and have had over 100 emails and winks and notes from fake accounts. 90% of the members that are real are never available in real time. Most pictures are fake and/or from years ago and really absurd! Members are faken or the site keeps sending daily matches who have not been active for several months. The site encourages you to join activities that are completely out of your age range! I am 49-year male and they send me activities designed for women between 55-65!!! Who the ** at age 49 wants to connect with a 65-year-old woman?!! The site has annoying ads from sites that you visited earlier!? Amazon ads on Match!!? Look, save yourself the money and headache; you will not meet anyone on this site!!!

Have been a member of Match off and on for a couple years. Several months ago some bizarre things started happening. Someone hacked my then-closed account, set up a false profile and charged it to my credit card on file. When Match was notified, the account was closed and I did not lose money. HOWEVER, upon rejoining a month or so later, I now get daily (sometimes even more than daily) winks, favorites -- and even emails -- from thinly veiled fake members. Usually these are widows, 1 photo only, profile full of flowery language which sounds like it came from a female writer, seeking women usually older than the "member".... and in even more bizarre situations, these fake members suddenly turn into women. The thing they forget to do is change more than their photo (so this new female may be 6'2", works in construction; or if going from female to male -- the new "he" is into aerobics and popular female books.

I cancelled my membership in plenty of time, over 3 weeks. They were notified DO NOT RENEW in plenty of time. This outfit needs to be removed. They will not respond nor will they submit even contact me. Don't use this site. It's a scam.

This is my experience with Match. com. I entered the site and followed the various links to create an account. All appeared to go well, I then paid for 3 months of service. I was then allowed to start searching. All looked good. The next day I logged in and was immediately notified my account was blocked. The reason was that I checked the married response which is a direct violation of their terms. Now I'm stuck, I cannot rectify my profile and I can't use the site. So I asked for a refund. Their response was sorry but we do not refund any monies when there is a violation of our terms. This is a Catch 22.

Don’t tell you subscription auto renews and match app does not let you cancel subscription. Got badly burnt. Stay Away! If you make a mistake even an honest one when you have paid, they are unsympathetic and WON'T GIVE IT BACK. Pure Evil!

Charged me $67 for a three month subscription when I was unaware that my account was going to auto-renew. I immediately noticed this charge and contacted Match.com. I stated that I was not aware that there is a three month auto-renewal, and that I was wondering if I would be eligible for any full or partial refund since I noticed this right away. Despite not having used my account since that time and requesting a refund, they would not give me a full or partial refund. I would strongly recommend against using this site.

They offered a low price on an email and when I went to read about it, I hit the more info button and it reactivated my account and charged Paypal without my consent. I called on Tues. because they are closed on the weekend and they told me it was too late although I had cancelled the account immediately upon paying without my consent. They said I had had to call on Monday. I called on Tues. AND they didn't give me a discount as they said in the email. Plus, it's against the law for them to charge my account without asking me if I want to make this charge to the account. They said a supervisor would call me back but I can't get a refund.

I joined thinking that the quality of the members would be better. Match.com members must pay to communicate, which in my mind, would exclude most without an income. On a Friday, I paid for the 3 month plan and charged $59.98 only to get my account that same day disabled. Their programming thought I was a spam bot because I was doing the old "cut & paste" messaging to several other members. This was done to save me time simply saying to each member I was interested in "Hello. Would you like to chat?" A whole day wasted. Contacted them about the matter, which by the way is not easy when their business hours are M-F only. No response.

Match.com will override your elected choice to discontinue auto renewal (and credit card charges). You will need to check them after you take an action to ensure they did what you wanted. They will make it nearly impossible to hide your profile, preferring to make it seem like they maintain a nice healthy number of subscribers. Their technical support function, like many, is difficult to access or communicate with.

Signed up for a trial subscription, found it useless. The service auto-renewed (via Paypal) with no warning whatsoever. Cancelled account, tried to get a refund via email on their website. No response after 7 days. On the 7th day, decided to call their customer service. They said that because I used their app, I would need to file for a refund via Apple. I told them that did not make sense since the transaction is between me, Match.com, via Paypal and Apple has nothing to do with it. Customer service persisted so I asked for specific instructions on how to do this. She said I would need to google it and that's how everyone has been doing it.

They don't remove members who have cancelled to keep their supposed membership high. Unless the member who cancels puts a note on their profile or tells match.com to remove their profile, it stays on their site forever. Pretty crooked if you ask me.

Disappointed. A guy subscribed say has a daughter in queens, fan of Ian Anderson, house in Costa Rica. Cheat for 11 years doing this site and others. Women complain then the guy still posting.

I have tried several dating sites and all of them, in my opinion, have a huge downside. Some of it inherent to the process however, some are inundated with scammers and fake profiles and Match.com is as bad as I have seen. It is surely because their policy of dealing with it, as I have learned, seems to have been born in Africa. As a middle aged man, I am prey for endless "winks" and profiles of 30ish women (or presumably women) claiming to like my photos, who usually state in their profiles that they live in a city somewhere in the US I never heard of (I live in and am a native of Los Angeles), who are usually in their early 30s, who rarely have more than one photo or an extra one or two that are not so clearly the same person and invariably if I communicate with them, I learn that they have some story about why they had to go to Ghana or Nigeria due to a family death, illness or for business.

I joined Match.com on June 9, 2014 and by June 17, 2014, I was closed out of my account! I finally was able to talk to a live person who advised me that they never even had an account for me; interesting since they did take my money! She finally found the account with other info she collected from me yesterday & told me that she would DEFINITELY be sending me an email canceling the account but of course, not returning my money! However, I NEVER RECEIVED any email from the company! The reason I was canceling the account was because I was scammed big time & am now afraid that that scammer has now got all the info he needs to track me down and stalk me!

Within a few hours of handing over my credit information, I realized that Match.com is a horrible site. It is not user friendly and the mobile app is horrendous. I sent a few emails and browsed through giving winks, all the things they encourage you to do. On the second day I decided to call customer service to ask for a refund. I was unhappy, very unhappy and the call made everything worse. They actually have a link for refunds though I doubt they ever issue any. I was told since I sent an email I was not able to get a refund. In total I sent six which equals to $10 an email (total of my 3 month subscription). Most expensive emails I have ever sent. I was irate.

On June 17, 2014 I received an email from Match.com saying someone had emailed me, so I clicked on a box that said "Read Email Now". This took me into the subscription page, where a box immediately popped up and said "Congratulations, your subscription has been renewed" or similar wording. I was never given the opportunity to choose (or not choose) which package I wanted to re-subscribe. A few minutes later, I received an email in my yahoo inbox stating "Congratulations, you have renewed your subscription for three months" and the fee is $68.97. I became hysterical because I did not subscribe and did not authorize Match.com to take money from my checking account (which they already had on file from last year)!

I have never been on a dating site until I decided to go with Match. I set up a profile and waited until it was approved. After my profile and pictures were approved, I was looking at matches. To email or have any conversation, you have to buy a subscription. I bought the subscription and an hour later I got an email that I was banned from the site. I had not even had the chance to use it!! I called that very minute that I got the email and a lady I spoke with said she couldn't do anything but would forward it to corporate and someone would get back with me within 24 hours.

Match.com went into my file and internally generated a new subscription that I never approved or authorized. I cancelled a previous subscription and they did give me an email confirmation. However they charged me again citing this was not a "renewal" but a "new subscription". I haven't logged into Match.com for over 3 months so I don't know how they can prove the subscription was generated to me.

Match.com sent me bogus emails about people contacting me or favors me. I would check my account and no notices had been received. They continued to fill my contact box with bogus accounts from other people. Sent me phony texts saying I had a wink, none were in my account. This company is a predator company taking hard earned dollars from people just trying to meet new friends. Tried to get a refund no such luck. What a fraudulent company preying on its customers, that is so America today.

I was told that someone favorited me and to view it I would have to pay for a minimum of 1 month. The next day came a second message just like the first saying that a second person had favorited me. So I figured I would sign up for 1 month (the minimum). I did to see the profiles of the 2 people that favorited me. When I tried to view the 2 profiles I was informed that the 2 individuals I was looking for were unavailable for viewing. I tried back a few times later still are unavailable. Next I looked at my profile only to find out that no one had favorited me. I feel that I was misled in order to get me to send money to find out who these people were who liked my profile.

Nothing happened! That's the problem. Look at how many dating sites there are... Why? Because they can easily take advantage of honest people and continue to feed them BS... with PHDs and Chemistry and all this other crap... Think about it. How hard is it to date somebody? It always depends on the other person... I don't care how Great your profile is. They are going to look at you and instantly decide if they will respond. It's that simple. It's human nature... the law of attraction. You can be the biggest ** out there and if you are drop-dead handsome... the women forget about all that other stuff... Simple as that! They would probably go out with a Serial Killer if he was hot enough!

I have been on and off this site a few times. Each time I always remember to turn off the automatic renewal and this time I forgot! Since I had cancelled the membership once before in the past year, they are refusing to issue me a refund!! I will be out of the country for the summer and won't be using it! I am furious and will be going through my bank for a refund. This is the last time I will be using them. OK Cupid is just as good and it is free!!

I joined Match 3 months ago, one of the options they had was 3 months which seemed like a good enough trial period. To me, 3 months means 3 months and not a an ongoing monthly subscription or continuous subscription thereafter. However, embedded in their terms and agreements (which most people do not read thoroughly) it states that regardless of subscription type you purchase, it will be automatically renewed for the same amount of time once the subscription term ends. This is not explained in their advertisement or as you are going through the subscription process as it should.

I had the subscription for 5 days. I had signed up for 12 months but changed my mind and wanted to cancel. They refuse to cancel my account and give me a refund for unused days. The matches on for me were a joke - nothing what I was looking for and even their profiles said they weren't looking for someone like me. Total rip off. I know it is not illegal to not refund you for a subscription but it is very bad business especially if they don't supply what they advertised and I used it for less than a week. Very upset with match and will not use them again. Beware.

Match.com claims they take your answers and send you a selection of daily "matches". However, over half the "matches" they sent me clearly stated in their profiles they were NOT INTERESTED in a woman my age, plus every few days they recycled the previously sent matches.

Match.com refuses to abide by the general. 'I'm a good and honest business participant' unspoken rule that if you aren't using something, you shouldn't pay for it. They rather tarnish their reputation by trapping customers into their terms of service of an automatic renewal charge that they automatically charge your credit card with and refuse to refund if you don't want the service. Their business premise is: 'Ooops, you didn't cancel the exact day that your subscription renewed? Sorry. We are going to keep your money anyway for use of the site for the next three months even though you don't want to use it'. Is this legal? Yes. Is it good business practice? Absolutely not. You'd think a company in the business of love would have a heart.

I subscribed for Match.com and made at least 20 emails to potential people. I did not get a single reply back. I asked for a refund, as I believed that most sites offer a decent refund policy. However, if you do one thing, they will not issue you a refund. Match is a huge scam, designed to siphon your hard-earned money with an illegitimate service, and a ridiculous refund policy because they know their service sucks!

This is a terrible company, with terrible "customer service" that cares little to not at all about the people on the site. It also allows many fake profiles to exist -- but will terminate you without a single phone call or personal email if someone complains about something you said. They also don't give you a detailed or honest explanation of why they run you - and they don't give you any money back. Some of the women I met off this site were flat-out crazy, too. A lot of real nasty people on there. Maybe they're pissed off about being taken for a ride by Crap.com too? What a joke. This company sucks. There's a reason they've been sued several times - for a variety of reasons. I'd like to see them matched with a special spot in Hell, personally. Or at least get my money back. I'd settle for that much.

I too have been a victim of the auto renew. I have signed up for the Buy 6 months, Get 6 months free option more than once. Per usual, after 6 months of not meeting anyone, I expected to get the additional 6 months free. Instead, I got charged for a 12-month membership. According to Match, because I did not confirm that I hadn't met anyone, I was auto renewed. I let them know I'm not a first time member and that this was never required of me in the past. I was refunded my money. Just to be safe, I also filed a dispute with my credit card company. Everything was taken care of.

Ladies...If you receive an email from a female stating she wants to introduce you to her brother, William J **...BEWARE...I fell for it & him, however...he is not who he says he is. I was supplied with PROOF that he is using another man's image, & right now, I believe I am being used as the image of his sister. If you receive an email like this...flag it with Match so their FRAUD team can investigate. On a positive note...I have met a couple of nice men, no spark...but nice men.

No refunds are allowed after being auto renewed. There are no notification sent for the auto renewal. They said it is your responsibility to check the website. If you do sign up, cancel once you subscribe. Once they charge your credit card no one will do a thing about it. You may never find love but you have a very high percentage of being screwed (no pun intended) by this company!

I have been cheated by this site twice!! They say they have a auto shut off for their auto renewal, they do not!! They recharge you and will not refund your money!! I know I shut off the auto renewal!! I checked it twice to make sure!!! BEWARE!! The site did not result in any matches for me either!! Waste of your MONEY and TIME.

I have been extremely disappointed by the matches I've been getting on match.com, until today that is, when I received a message from a very attractive, very Italian-looking, professional man whose profile name was Gigi (which seemed odd even for an Italian man). He stated he was leaving the site as of today but would like me to contact him at his personal email address. He told me he worked for Shell Investments International, lived in Cheyenne, WY, and gave me his very Italian name (which I googled and nothing appeared).

I was sure I had cancelled my subscription. When it automatically renewed, I rang in and they were rude on the phone. Then I wrote in and explained I had just been made redundant. They still wouldn't refund me a measly amount of money to them but lots to me, for a six month service. Terrible customer service. What a money hungry company.

I had the subscription for 3 days, I had signed up for 3 months but changed my mind and wanted to cancel. They refuse to cancel my account and give me a refund for unused days. This is illegal, they can't force me to keep their service if I don't want to. I have contacted my bank and filed a claim against them for fraud.

I opted not to renew my membership. After a month of not logging in and my membership was over, I start getting emails and winks on a regular basis; however, these are all fake users that do not exist. The ploy is to get you to renew your membership so you can view the emails from fake users, thus being charged again. Stay off this site, it sucks as do all online sites.

I'm a 52 year old gay man and heard that match.com was the best site for men like me. At first few weeks went by, they would show this parade of men to whom had viewed my profile but none actually interested in me, after a while this begins to stomp on your self esteem a bit, then came the e-mails they'd show a slight bit of interest and then suddenly they would stop, just dump you without notice or reason. I did have a little back and forth with one man, we started planning to possibly meet but after an impromptu picture of his genitals we conversed no more.

I have been on Match for a couple of months and I couldn't be more disappointed! No matter how I adjust my search, I keep getting the same profiles more my daily "matches" which are not even what I am looking for! Secondly, I email these people and they are not even on Match anymore and the emails do not get picked up!! Lastly, I keep getting profiles of men! I am looking for women, NOT men! Not to mention the scammers who pretend to be into you but are just looking for a target for a green card or for whatever reason! Match cannot control that, but still... just an overall waste of time and money!

I have been on match for a few months. Most of the interest did not interest me but I did meet a couple of nice guys. One of them contacted me to tell me Match wanted him to give them a review of me. How dare they do this. What sort of information do they think a survey like that would provide. Crap that is what and then what? Avoid this dating site. They are just data mining and that is scary business. And you pay money for them do pull this con job.

I was giving out my personal phone number to women that I was emailing with. Match.com emailed me a warning not to do so, that I needed to purchase their talk and text. I continue to do so. I was kick off with no refund, and I was only on for a week. That's $70.00 down the drain!!!!!

Please people don't join this dating site. I signed up for one month only and then canceled; they kept billing my visa. I called them for a refund and they won't give me one. I also never got any message from anyone on the site. They scammed me out of my money, so please don't sign up.

I have been on Match for a few months now. I have a ton of people messaging and IMing me daily. I am harassed constantly. One day I got an email from Match saying that someone had filed a complaint against me. I thought this is odd, wondering what I could have possibly done wrong. Turns out it was from a guy who had been harassing me and I had rejected. I emailed Match and explained my situation. They didn't care. This happened again. Same situation. Now I am not only being harassed by gross guys, but by Match.com itself as well. They are sending me threatening emails saying that I am being inappropriate. Funny, because when I sought out their help for the stalking/harassment from the men, they said there was nothing they could do about it. STAY AWAY!! !

Been a member for 4 months now. First month I had 0 reply messages or anything at all. Come to find out every pic I uploaded was rejected. Pics of me playing with my dog at the gun range, in front of the Lincoln memorial, nothing perverse or crass at all. After threatening them with a phone call from my attorney they allowed one of my photos to be used for a profile pic. Still one month later nothing at all. I have sent dozens of emails and winks and nothing. So I try upping my income to over $100,000 a year and holy ** the emails wont stop. So all in all match.com is full of members who are shallow gold diggers who want nothing more than a man to take care of them, no thank you.

I was about to join Match.com, even though I thought it felt really "scammy" where you can't even see who is contacting you to see if there's even a remote chance of wanting to meet. I read these reviews which are so utterly terrible, and realized my gut was telling the truth. So, I just decided to add wording to my profile that might allow them to delete my account, (said I was going to go to POF) so they stop sending me emails, etc. Thanks for the heads up on such a crappy company. I'll just go elsewhere...

Signed up for 6 months at $19.99 a month - only to be charged the full amount of $119.94. There are hardly anyone in my area. There were fake profiles contacting me - The ones I did contact - the "matches for me" were the too good to be true kind of people - never reading my email & responding with "not interested". I should of looked at the reviews & listened to other people. I am still alone & out a $119.94. Don't walk away ~ RUN!!

Please read this. This site is a total fraud and scam. Do not join, is a waste of time and money. You will get emails from schemers, hackers, people looking for free meals and free dates, etc. Believe it or not, in my 3 months experience through this site, I have met a crackhead, gold digger, weirdos, psychos etc... I signed up for this service 3 months ago. However, when the 3 months period of the membership expired, Match.com charged my credit card without my permission, or my consent, and without notifying me. Match.com uses unethical business practices... Please, try not to be another victim of Match.com.

I tried to join the international online dating site match.com. I took a long times accurately filling out the questionnaire. I did nothing strange. I'm a straight older lady with no hidden agenda. They blocked my account immediately. When I asked why, they told me it was for 'the good of their members'. This is hurtful and unfair. They said they wouldn't tell me why. I asked if there's possibly was a hack on my email ? I know people on those sites really can be inappropriate and they are allowed to stay! So I was extra stunned that a normal person like myself wasn't even allowed to join!! I tried again using my other email - same thing happened. So it must be my IP address. I'm kinda of nervous. Any ideas??

I clicked on an email that Match.com sent telling me someone had viewed my profile. Many times in past I have used this method to log on to my NON-Subscription account (can't communicate with anyone). The log on screen asked for my password and then took me to their website as it did many times previously. I soon I realized I had access that I did not normally have.

I signed up for a "free" profile with Match.com a few weeks ago. I've been getting email messages, winks, etc., but couldn't see anything without paying. Some of the people sounded interesting. I got messages to subscribe for 25% off, then 50% off. Today, I had finally decided I'd subscribe, but the 50%-off offer was gone. I tried to email, but got a weird message. I found an 800 number and tried to call, but "all circuits were busy". I had looked for reviews before, but apparently I didn't find these. After I read the reviews here, I went back and removed my profile and cancelled everything. For those who were scammed, you should file a dispute with your credit card company - the sooner, the better. Barring that, how about the attorney general's office in Texas, since HQ is in Dallas? Then again, it's Texas... On the other hand, if the guy gets enough complaints, he might have to do something.

After quitting Match in Feb 2014, Match kept sending me emails from interested men. The emails even claimed that I could look for free. I have now found that they have reinstated my membership without my permission, charged my card without my permission, even after I have repeatedly tried to erase everything from their system under my account and close my membership on a number of occasions. I called them and after speaking with the supervisor (who refused to put me in touch with anyone else), I was informed that I would not receive a refund and it was my fault for responding or opening the emails. I informed him that I had specifically requested not to receive any emails but they kept coming. It is amazing. Ironically, when I first attempted to call Match and chose the selection for refunds, the line kept going dead. I had to actually chose the option of opening a new membership to speak with anyone.

Was bombarded daily, major nuisance, by winks and favorites claiming to be women in early 30s. I'm a 60-something male, widower, and was suspicious because there was always only one photo of a beautiful young woman and either a very broad-based profile or a "hidden profile." Looked like they were seeking to prey on lonely old men. Could not find a way to block all of these en masse, only one at a time. Way too much hassle. The women my age who looked nice and legit were unrealistic in their expectations, e.g. demanding a man in 60s whose body type was "athletic and toned." One shut me down because I didn't have a personal trainer. The rest my age looked older than I. Ugh! Generally speaking, the experience was both exasperating and humiliating. Yes, I have to pay the full bill for six months even though I canceled after eight days. But it's worth it to be free of the daily hassles and embarrassment. Lesson learned, at a cost of nearly $100.

This website Match.com is a scam! These members are ALL fake or "ONLINE CUPIDs" that work for match.com. you can NOT call them, you can NOT write them! THESE ARE THE SCAM KINGS ONLINE DATING SITE NOW!

I can't cancel now and get a pro-rated refund? True scam. The site, daily match ups from 800 miles away, filling out my requests meant nothing, I don't want teens, girls 50 years younger, girls in foreign countries, hookers, business ops, they encourage emails but do not show the emails were delivered to the person and not the trash. I don't know how they can call themselves "MATCH" when NO matching was going on. The site is riddled with pop ads despite pop-up blocker on. Site not easy to navigate. But my biggest complaint is, that I was a member for less than 24 hours but I have to pay for three months???? When the lawsuit starts - count me in.

When I sign up for this service, I explicitly chose NO auto renewal. But when the term of membership ended, Match.com charged my credit card without permission and without notifying me. Match.com uses unethical business practices.

I was sure my account expired on 5/19, but did not get a discontinued notice but that something was wrong and my account had to be fixed. This is May 16. I clicked a button to send a reply and Presto, Pay Pal was charged. I called PayPal within 5 minutes and they said No, it couldn't be undone. I called Match, 800 926-2824 and they do not do any refunds. AT ALL!!! What a ripoff. And the men they send? Awful!!!

Days before my Match accounts renewal date, I deactivated my account. On my next bill, I received a $70.00 charge. Match will not refund this... period. They had EVERY comeback and lie you could think of to keep that $70 and they did. They are not to be trusted. If you use them you will be over charged and you will not be refunded.

I have went on Match website as I had already been tried to be scammed twice on a different one. I met a guy within the first two days who claimed he lived in Dublin. We chatted for about three weeks then he told me he had to go to Sudan on business. When he got there, he told me his luggage had been lost with his equipment in it and he needed to buy more. He asked me to send him 500 when I told him I didn't have the money, he started to put me under pressure to take out a load, always declaring his love for me, and that he would give it me back. I still refused and I did not hear from him for two weeks. I then got an email saying he had tried to ring me so I rang him back. This time he wanted me to buy him two football shirts to give to his men. I told him I would have a look on the website and see how much they were, not intending to send them, He rang me and said he had found what he was looking for and it would cost 150, I told him I would not afford that. I told him I could only afford 50. He said he would have a look and see what he could find.

I never signed up with Smash.com and in one day got over 30 contacts filling my email account. I have been an Internet user for over 20 years and never had this happen. When I attempted to sign on in hopes of stopping this spam, it subscribed me. I hope this note causes others to be aware of the problems with this company.

I am sorry that I did not do more research on Match.com before joining three days ago. I've been separated from my wife for several years, yet we've remained married for insurance reasons because of her terminal illnesses. I also have to make end-of-life decisions for her. I read their "Terms of Service" agreement prior to subscribing to their service.

Being on the net for many years have heard all the "sad" stories. Well, I finally joined Match. I "chatted" with approximately 30 "members" who turned out to be scammers. Reported them to Match... and put in my profile there were a lot of scammers on the site from Nigeria/Ghana. Well, Match "censored" my profile, said it was racist? I didn't put anything in there about "black" scammers, BUT Match in their infinite wisdom, deduced it was racist. LMFAO. Just wondering, if so many people have complained about Match, who in D.C. is getting paid off??????

Unfortunately I did not research Match prior to joining the website. What I noticed is I got a lot of favorites, winks and likes but few actual messages. When my 3 months were up and I was ready to cancel, I spoke with someone in the office who said I left a few questions unanswered and I needed more pictures. I thanked her and canceled anyway. Then I searched class action suits and found numerous articles. One thing is for sure I will be reading the Terms of service agreements in the future and check the BBB. We can get better services if we learn to organize ourselves and be supportive of one another.

I was a member of Match.com for a while. They were charging me $59.99 a quarter for their services. Over three years ago, I carefully followed their cancellation procedure. The following quarter another $59.99 was charged to my credit card. I followed their cancellation procedure once again--this time even more carefully. I received no more e-mails or communications from Match.com. Now, three years later, I noticed another $59.99 charge on my credit card. I looked back through previous statements. Sure enough, there were more quarterly charges to my credit card statements that I had not noticed. I looked on the website for an e-mail contact. There is none.

First of all let me start by saying this is the second time joining Match.com and both times upon making a profile BEFORE paying and I would get all kinds of email saying people were flirting, emails blah blah. So I joined just to see who was writing me and all of a sudden everything stops. No winks, no emails, no nothing. In fact last time I reported some Nigerian trying to contact me. BUT .......this time I just joined 2 days ago and my debit card was closed due to some Smartpay.com that tried to take monies out of my account 6 TIMES. Thank goodness my bank caught it before 4 of those went through. I blame Match.com for my info being linked to some other company in Wales. Watch your credit info when signing up at this site. Shame on you Match.com and I will NOT be joining again.

I joined Match.com twice. The first time I joined I never got a single date. I was a member for 3 months. I am very good looking for my age, a male of 60 and have 3 college degree. In other words I am well educated. I am also somewhat wealthy at my age but I would never let anyone on that site know it. Well on that site, I got scammed for at least $4000 but several woman. Their excuse was, Match.com that I should be more careful about who I contact. Well I am a software engineer and I know their department that handles account reviews for scamming is doing a crappy job at best. There is and I found out too late reverse imaging software that searches the web for picture matches. Later on when I found this, I found all of those woman who scammed me I found in many different scammer lookout sites. Match.com and most other sites are lazy and do nothing to protect the consumer. This goes for the government also.

I wanted to sign up for their free trial, by mistake signed up for 6 month membership costing almost $100. Realizing my mistake within 24 hours, I cancelled membership requesting refund. They refused. Consequences...out money, no service.

The worst one was when I realized after 6 weeks of communicating, that I was being scammed. This guy even told me the one thing he hated more than anything was lying. Just before, he said he needed EUR 3000 to open an account in Malaysia because his credit card would not work while he was travelling on business. When I asked him for the bank name and contact so I could report it to the authorities, his profile disappeared from Match. Of course Match.com was not interested and just kept telling me to "report a concern" etc - which you cannot do when the profile has gone.

I am writing this experience almost 2 years after I join the dating service. What I have written is a reflection of my experience. New users are tagged so pls , pls be very careful especially if you are on a) rebound b) weak c) vulnerable d) dump. Money... as soon as mentioned, run the other way, not only direct amount but also opening accounts, credit line. Ask for phone numbers and call, do not let them use messenger services. Time... Ask, ask, ask questions... Take all the time you can to get to know the person. This is to your advantage because the other person does not have this luxury... They would like to get as many victims as they can in a so short a time. Social media... Again, use to your advantage... Be wary of newly created timeline (red flag) and friends (for they can be also victims). Google the name... If also possible, police check.

Signed up and first 2 contacts were hackers. Well, the first one had the usual pasted and copied response letter, about my beautiful smile and great profile, when neither was I smiling in my picture nor was my profile complete nor great... and wanted my e-mail and phone number... The second was much smoother... and after many e mails... was saying things about what I was doing... so realized, he hacked me and was watching me through my camera screen... Yikes!! So went and blocked him too... then reset all things on computer... Scary... Will never do another dating site.... There are too many wackos out there waiting to prey on us.

I received an email from Match.com advertising a free 72 hr trial. I clicked on the tab from that email to take advantage of the offer. When doing that, I had to select a plan and submit a credit card. I assumed that I would not be charged the $113 as long as I cancelled it (as the ad said). Even though I cancelled it after 48 hrs, I received a message from Match saying the account would still be active for 6 mos and my card would not be charged again after the expiration of the membership in 6 mos. I immediately called Customer Service and was told there was nothing they could do as I had signed up for 6 mos. I asked to speak to a supervisor. He was very demeaning and unwilling to make an adjustment. I am an educated RN and know I followed the prompts in the email accurately. This situation infuriated me. I contacted my credit card company and am protesting the charge. Very frustrated.

Besides the lack of available matches nearby, they charged me a full $119 for a year renewal and I did not know it. No email. I unsubscribed 2 weeks after they charged but did not know until I received my credit card. So for the 2 weeks I was not even on they charged me the full year. Will not allow me to pay for the one month and reimburse me the difference. Shady company. They say it is in their "legal" info. Why is it so hard to notify you a week or two before your account will expire? Because they would lose a lot of money that way - that's why. And it is overpriced as well. A lot of free ones out there similar. Not to mention all the Match.com people looking for Barbie/Ken robots in tuxes and gowns and pearls.

I prepaid Match.com for 3 months, and 1 week into it I requested a refund and they said no refunds. Not even for services they've yet to provide. In only my first week 50% of the women that liked, winked, commented on a photo or sent me an email have all been fake profiles. In fact, in the 10 to 15 mins it took me to get the notification and run to look at who they are, they're already gone. I even reported a few of them to Match.com and they removed the fake profiles, but refuse to acknowledge my lack of enthusiasm after having been scammed 50% of the time already in just my first week. Thanks to Match.com no refund policy that they claim is clearly stated (not at checkout, it isn't), I have another few months of nonsense to be disappointed by. If you try Match.com be sure NOT to sign-up for more than one month or you'll lose your money and get a bunch of nonsense activity that results only in disappointment.

I did this site two years ago in 2012. Like several others that use the any dating site... I got someone that "lived over seas" and wanted to meet me as soon as possible my first day in. After two responses I realized what it was and told them to "beat it." Strangely enough... I would get "winks" or hello messages from 3 to 5 women per week (at first) but they would never reply when I wrote them back. I thought to myself I wonder if a Match.com staff person is hiding behind some expired account to keep me paying and online. But, I thought this is pretty far fetched-but kept it in my mind. Then lo and behold when I notified their main office I was terminating my profile Voila! There was one of those women I had sent a message to several weeks ago..."finally writing me back!"

I joined Match a few days ago, and found it to be quite bizarre. You can read elsewhere about their questionable business practices, their refusals to refund monies, their glitches, and their heavy handed policies. I will give you the facts, as I know them to be:

The unfortunate thing is... I'd really, really like to give Match.com high marks. After staying single for a while and purchasing a three month membership as an attempt to expand my social circle, I did just that. Met the woman that I'll be spending the rest of my life with, within the first six weeks. With that said, I was more than happy to eat up the initial cost of the remaining membership and not look to have it pro-rated. I had cancelled out every aspect of the membership, and all was well.

So I made a Match.com profile and thought it was a reputable site, but I tried to log in one day and it said that my account had been blocked by Match.com and to contact them for more information. So I did just that, and received an email back saying that my account has been terminated because they feel that it is in the best interest on their community. So I politely sent another email back to them asking to at least know what I did to have my account terminated, and they replied saying that for privacy reasons they cannot disclose that information and once again told me that they feel it is what they feel is best for their community. They also told me that if I wanted to, I could go through legal ways to retrieve the information I wanted. I am completely baffled and upset over this and find it to be absolutely ridiculous! I gave them no reason AT ALL to feel that I was a threat to their community and now I can't even find out WHY my account was terminated unless I go through legal ways. This is absolutely ridiculous. I will NEVER recommend this site to anybody and if you are here reading this and the other posts, please stay FAR away from this website!!

I signed onto Match about a month ago. First of all let me say that I met one or two nice people but the majority of them were asking me for personal information immediately. That raised a red flag but I'm a safe person so not too worried. Then I received an email from Match stating that I had changed my account information. And the email provided me with the changes I supposedly had made including an email address and the info of Man was seeking a Woman etc. I'm a woman so obviously I wouldn't change anything to a man seeking a woman. I received this email on vacation so didn't address it until a week later when I returned home. I tried to sign onto Match but was unable.

This site is all about money. Making money and stealing from you. First there are many people who I have met on this site that just want to steal your money. They try to get you to go to another site like Yahoo and then proceed to tell you how desperate they are and they need money. I have reported this over several times and the profiles are not removed. Second, they have a NO MONEY BACK POLICY FOR ANY REASON. I was not aware you are required to have auto draft. They do not tell you or remind you about this. They just take your money. And even if you do not use the site, they still say too bad. This is not right. Very bad customer service. I would never ever recommend this site.

I signed up for a 3 month subscription, dabbled a bit, with little success, but approached by a whole slew of a number of younger women with specific agendas. Lesson learned, I thought, until I found there were more lessons to be learned. After the initial 3 months, my subscription was automatically renewed, my credit card charged. I contested it within a couple of days, my account was blocked and the money was never returned. And when I spoke to an agent (chat), it was explained to me that it was all there, in the small print in the terms I agreed to... Bunch of crooks. Bet you they will fold in a few years and re-emerge under a different name. The whole dating thing bogus, biggest scam and unethically preying on the lonely, single people.

This site is a waste of time and money. No one responds and those who contact you are scammers. Don't waste your time and money.

Do NOT use this site!!! I know that you want to date and find your "one", but do on another site... This one is very unethical and all about the cash.. so unethical. Will trick you into buying memberships you don't want and refusing to give you back your money.

This company is a HUGE SCAM. They keep charging after you ask to cancel, don't refund as promised and are extremely RUDE when you call.

I signed up for the 6 month membership. In less than a month, I called to cancel my account and get my money back. They did NOT give me any of my money back and left the account open for the duration of the membership. This site is full of fake profiles. Possible 9 out of 10 profiles are fakes. Some are more obvious than others. I believe these fake profiles at least most of them are created by Match.com, either by a computer program or by paying someone to pretend to be a real person. This whole experience has been negative. They are stealing their member's money and no one can stop them from doing so. This people need to be sued by everyone.

The only thing I am going to say today about Match.com is there has been and there still a phantom following me! Strange things started happening the weekend of February 8th and 9th, I mean, pull out my hair, scared me to death crazy. Let me tell you, I DO NOT SCARE EASY! This is bad. It has mellowed out, but it is still happening. As far as the scams go, I'm still getting all the info together. I have quite a bit. I have been watching. First I have to turn it over to the proper authorities, then I will bring the story right back here. The man that it is about, his pic is being used, I can tell you that. I know it is not a lot, but it is! This is it for now. I got to leave ya hanging, till the end of the week anyway! GOD BLESS! THANKS, SONYA! HAPPY EASTER! AND PRAISE THE LORD! THANK YOU, JESUS!

I would NOT recommend Match.com to anyone out there. Their website is terribly designed and you do not experience it fully unless you pay for a membership which is auto-renewed and non-refundable. I called after 2 days to cancel my membership and the supervisor REFUSED to give a refund. Save your money and try other sites that don't rip you off and treat you like a valuable customer.

It's a common excuse by many of us these days, but I'm an extremely busy professional who just found out through a year-end audit that I have been paying for Match.com to the tune of $120 every six months for the past year and half! I originally thought I would give Match.com a try with a discounted trial six month offer. However, you need to be EXTREMELY CAREFUL and pay close attention to the contract terms and conditions. Once Match.com has your credit card number, they will charge you continuously until you notify them of your intention to cancel -- be warned of charge websites that require a proactive 'opt-out' versus an 'opt-in' election on the part of the consumer. Under Federal and state Unfair, Deceptive or Abusive Acts or Practices statutes, contracts such as the type used by Match.com are a serious consumer threat and need to be stopped!!!

Like many others who have been "swindled" out of their money and posted on this site, I too was a victim of Match.com's unfair and deceptive business practices. They "refresh" the website and don't retain user settings, including auto-pay settings. I chose to not auto-renew and there was a convenient refresh the week of subscription running out, and my card was charged anyways. I've filed a complaint with the Texas BBB, and also challenged this charge with my bank. Save yourself some money, grief, and from being victimized - and find another way to meet people.

Match.com terminated my account within 1 month of signing up for a 6 month trial. I had complained that I was getting a lot of emails from fraudulent accounts, and after the last one that I filed that I thought a woman's profile was a fake. The next day I got an email saying my account had been terminated. I asked for what reason and they claim I have to get a subpoena before they have to tell me, and to make it worse they say they don't owe me a refund for the unused months. How can any company get away with canceling your account and not refund unused months? Someone needs to sue them.

I just felt I needed to let people know what a scam this site was. Granted I did actually meet two men in the six months I paid for their services. One wasn't really my type. One had an STD which I didn't know about for the first two dates. This caused a lot of stress in my life. But my complaint is I had at least four men try to scam me, although it was quite obvious after the first scammer attempt. It is quite a waste of my time and an insult to my intelligence.

On March 28 (last), I went to Match.com and signed up for a three month membership for which my checking debit card was charged $51.73. Less than three days later, I received an email from them advising me that they had done a background check on me and had terminated me in the best interest of their community. Not a big deal to me. I waited for over a week for my account to be reimbursed and when it wasn't, I called them on their customer support line. I called again several days later on the same line.

First I would like to start by saying, I've been a member on Match.com since the end of November, on a six month plan. I came here with good intent, and I'm a very honest man. I feel that a serious complaint needs to be addressed because there's been a constant issue that keeps on recurring.

Like many others who have been "swindled" out of their money and posted on this site, I too was a victim of Match.com's unfair and deceptive business practices. I signed up for 6-months of service under the pretense of their "additional 6-month guarantee" if you still haven't found an ideal match in your first 6-months. You needed to keep your profile "active" to receive this second 6-months for free, which I did, but then was actually charged full price for this second 6-months. After painstakingly trying to get a real live person on the phone, I found out that the "customer service agents" who do answer phones have NO AUTHORITY to make any changes on accounts, and only send an internal email to someone at Match who will then send you an email but was always a, "Sorry, can't help you" response.

Atrocious site. Scam artists and married men galore. There is a "Report a Concern" link that I have used to report the married men and was told by several customer service representatives that the men would be removed from the site within 24 hours for violating Match's policies. Guess what? Been over a week and the married men are still there and active!!! Seriously? Match helps married men cheat on their wives as long as they are making a buck. What do they care? Watch out people and stay off of this site!!!

After paying more than $90.00 for a 6 month subscription to Match.com, I am so disgusted! None of the emails I have gotten are from men that speak English... they are all SCAMMERS!! The emails are even on Google and are listed as scam emails from Nigeria!

After a few years of on/off usage of Match.com and not had good experiences, (scammers and liars) I decided to cancel my membership, this was in February this year. I noticed in April that another monthly payment had been taken so I immediately phoned the "Help Line" and told them that I had cancelled the Automatic Renewal. The male call taker was in morocco, put me on hold for a short time and came back to say yes they had received my cancellation but I had renewed it on the 4th April. I explained that no way had I renewed, he went on to say that I had upgraded my membership! (Why would I?)

Received an e-mail offering 50% discount. When I clicked to subscribe, payment was automatically taken from my old bank account without giving an option to change payment details but also charged the full £29.99. When I called the following day during the office hours, I was told there is nothing they can do except offer a discount on the next month. Yeah, no ** chance!!! DO NOT EVER GIVE THEM YOUR CARD DETAILS!!!!!

I joined Match.com in February 2014 after a break-up of a four-year relationship. Worse experience ever. These guys are such liars. I've been on 9 dates so far in the past six weeks. Of the 9, 4 I found out were married and 5 lied about everything under the sun. Since this was my first experience with an online dating service, you need to be really careful. I would like to meet someone, but not online!

For several years, yahoo has been using Match.com's ads on people's mail site so that when we open our site to read our mail, there is barrage of people streaming down our pages of, in my case, women that want to date. I AM a Woman! I am 67 years old. I am happily married. I never asked for this ad and I have opted out several times from Yahoo's ads and written them. They stopped, finally. Now, after peace for about 6 months, they have changed their format again and the women are streaming down my pages.

On 3/24/2014 l signed up with Match.com. I checked the site after getting an email from them stating that I had someone who looked at my profile and was interested in getting in touch with me. When I went onto the site to look at the persons profile, it showed a picture of a woman, but the profile details stated that it was a 64 year old man. I was disgusted and disillusioned and decided to cancel my 6 month membership. Well they cancelled my membership on 3/26/2014 and on the same day they took $143.00 out of my checking account. When I contacted Match.com to get a refund of this money, I was told that not only would I not get my money back they were not even willing to give me back a portion of the money. Something must be done about this company as they have been systematically ripping people off for years. It is contemptible to take advantage of people who are simply looking for companionship and love.

In my opinion, this site has one purpose and that is to take people's money. This was my first time on an online dating site and will be my last. I have had contact with 8 men and all were scammers and con artists. Not one genuine person replied to me. Not one match was made or even met in person. I had reported one fellow 4 different times. His picture and profile kept returning and it was always a different story and city. They do not screen at all for the repeat offenders who keep joining for free to try and con people. My subscription is up in 3 days and I will be notifying the bank not to honor their renewal just in case they try. Shame on them and I wish someone would put an end to this horrible rip off business!

As a whole the dating site is good. My principal problem has to do with the cancellation of subscriptions. Once you go through the process of cancelling your account, Match.com still allows you to communicate with users after the end of your billing cycle. Be warned. If you communicate with a user in the new billing cycle, they will bill your account again. It becomes a problem if you are attempting to manage your checking account balance. Their cancellation letter says that, "After your subscription end date, you will continue to have access to Match.com, but will not have access to our subscriber only features, such as email." However, you still have access to email. It's their way of getting one more billing cycle out of the subscriber. I'm not the first to have experienced this problem. The customer service was of no assistance and there is a systemic problem with their billing algorithm.

Although I haven't paid a dime, I do have a profile on Match.com, eHarmony.com, Chemistry.com, Lavalife.com, and until recently had one on Pof.com, etc., etc., etc.... I am not a paying member in any of these sites and would love to meet the girl of my dreams.... but after reading all these posts, I doubt I'll ever be. And the reason is that I feel very nervous about giving anyone online, except to an airline or a service connected with an airline, like Kayak, my credit or debit card info. Having been ripped off in Hong Kong by several thousands of dollars over the purchase of a camera by an avid and dishonest businessman, and unable to deal with the matter because I had to catch a plane out the next day, I am now very careful about giving out my credit/debit card info to anyone.

I have a quick question. As many of you, I didn't know about the automatic renewal. Anyway, yesterday was my last day. I called them today in the morning saying that I want to unsubscribe, but they said it's too late. However may payment is outstanding (I have changed my bank cards, as the one I used to subscribe has been lost). The guy on the phone asked me if I want to clear my outstanding payment. I said that "no, I want to cancel my subscription, and if they haven't taken any money yet, they could easily do that." He didn't agree and said that I have to pay for it. So my account is active.

I had a friend sign me up for Match.com recently and the service has been less than acceptable. I had a guy emailing and calling me and before you know it he was trying to get my middle name, my address and then of course my bank account information. Now they automatically renewed my membership without even notifying that it was expiring and took a full price fee and overdrew my bank account. I have emailed them now twice asking for resolve and called my bank and they have yet to respond!

I had a couple of emails from a man who was very interested in me. He said his wife was deceased, I am a widow, and he also felt my pain. What started to alert me were the inconsistencies in his stories as well as the broken English which did not really become glaringly apparent until his third email. I am a computer geek and reverse engineered his email only to find out it originated from Nigeria. I am assuming the first two emailers were written by someone who had a decent command of the English language, however the third email was horribly written. I had I subscribed from Match.com twice before due to bad match inconsistent matching and what I consider their practice of not removing your profile and photos when you cancel. Even though you tell them you cancel they don't tell you they continue to keep your profile active. They then can suck you back in by sending an email notifying you that someone viewed your profile and is interested.

I wish to highlight a complaint I made to MATCH.COM on March 21st, 2014 in relation to one of their members who was name calling that I did not appreciate. To my SHOCK Match.com terminated my subscription and refused to refund the balance of my subscription. I contacted their representative Ms. Stephanie ** and she advised me that in the event I needed to do any further investigation, I would be required to subpoena Match.com through the court system. And with regards my refund on subscription, they indicated they do not give refunds.

My membership expired, I unsubcribed multiple times. I want my profile off of the site. I emailed them numerous times to take me out of their site and to stop the emails. I do not ever get a response from them only continually getting emails from people who are interested in me and them offering 25 percent off if I renew. I want all my pictures and information taken off their site and I do not want to hear from them again. And I had three people interested in me, they all were cat fishes, just wanting money from me. I'm smart enough not to send them anything but I was not smart enough when I got on match.com. They're a scam.

I am a member of Match.com. I wrote an email to a man who I wanted to get to know. The relationship began very slowly and eventually he asked to move to Yahoo chat so we could correspond more often. He claimed to be originally from Austria, came to Florida with his dad at age 15 when mom died and recently re-located to Chicago for his job. At some point I did not hear from him for a week, when I finally did he claimed to be in Australia helping to design a bridge in Sydney. He asked for another picture, I sent him a nice face shot via Yahoo mail, he replied thanking me.

It was more than disappointing. Match.com do not care who register or if it is a scam when the it was so obvious to all. The only thing they want is to get money from you and even to grab money from you by deducting automatically from your credit card. 1. I noticed one 'member' set up three profiles within 2 weeks using different photos but everyone can surely recognize they were the same person.

MOSTLY DISAPPOINTING That about sums it up. The 'daily matches' really had no relation to where I actually lived! I tried even the most illogical and got no response. When I realized this was an excercise in futility I decided to opt out of the continuing cycle of re billing etc. As soon as I did, started to get a lot more interesting 'notices'. None of these panned out, again we're on another planet, more or less. Basically not worth the trouble.

As per many of the other posts, I was also automatically renewed - twice - despite being 99% certain I opted out early. I too had no response from Customer Service. I am afraid I am unfamiliar with US law. But UK law is clear on what are considered unfair terms and conditions and those which are open to challenge. We also have a simple to use system called the Small Claims Court where you can lodge a claim in the Civil Courts for 30. The process is simple to use, and the claimant MUST respond within 14 days. Match's responses are so appallingly slow, that they didn't even open the paperwork in time. I am fairly sure that I would have won anyway, but it was hugely satisfying to get a letter from one of their lawyers enclosing a cheque through gritted teeth (and fairly angry!).

I tried to get the charge dropped by Match.Com automatically renewing my membership. I had put a non-activated on my account many weeks before my membership expired. When trying to resolve the matter with customer service, I was connected with 4 different people. These representatives would not answer my question of who is head of the Customer Service Department. They have canned responses and do not try to assist you in any way. During the middle of my trying to resolve the issue, they asked me how my experience had been with match. Then they try to end the conversation by saying "Is there anything else I can help you with today". Do not waste your time with this dating service. Several years ago, they were sued by 2 men who filed a legal complaint about their fake profiles (profiles were not of real people..just put up to lure you to join).

I signed up for Match.com as a 6-month guarantee member as it was cheaper and thought the site was going to be successful. After a week on the site, I absolutely hated it. I have used online dating site before and this one was totally not user friendly and they do not help you find matches at all. I wanted to cancel my subscription seeing as it had only been a week. I called and they told me there is nothing that they could do about it and refused to give me a refund. They also laughed and ridiculed me while on the phone.

Beware Match is very deceptive. Got an invite from group on for Match deal at $22 a month but at a trial period. I went to Match to sign up but the only choices are 3 months, 6 months and a year. I sent Match an email stating that all I wanted was a month, I'm not sure if online dating is for me. They sent me a response stating that they have a trial period and all I have to do is select the month subscription. So I took a chance. When I subscribed it had the 1 month but when I submitted my card info it charged me for 3 months subscription. I contacted them after 2 days and said I wanted a refund. There was no response.

After only using the site for a week, I decided to cancel my subscription (3 month) paid upfront nonetheless. Now when I try to log on they give me the message, "Access to your account has been blocked by Match.com. Please check your email inbox for a notification from us for more information. If you did not receive a notice, please contact us." What a bunch of crap. This is too bad because I thought that I had met somebody very interesting and was talking to her on a daily basis. Makes me wonder if she was even real. Anyway I have emailed the 3 times and have no response. BEWARE PEOPLE! This site is a FAKE! They will take your money and run. Now I have to call my bank and block all future transactions to Match. What a pain in my **.

On a daily basis I would receive emails with a certain number of matches but when I logged in I had a significantly lower number of matches on the site. The email daily matches for me varied daily but the significantly low number on Match's site remained the same matches for a week. I would receive views, winks, and likes from individuals today but when I view their profile, it stated the man had not been on the site for days or weeks. How could someone initiate a wink, view, or like today when they have not been on Match's system for days. If someone viewed me today, I would click on their picture to view them and it would say the person is not available. This happened often. The system appears to be invalid and inaccurate.

I am convinced the biggest scam artist on Match are the ones who run it. Forget the deception Match uses every day regarding profile approval, daily matches, and viewing partial profiles instead of full profiles. They offer a guarantee they will not honor and will try to steal your money for an additional subscription fee. It isn't until you protest the charge through your credit card company that they inform you of a refund and the illusion of having your account remain open an additional six months but do not tell you you will be blocked from using it unless you agree to pay them for what they just got caught stealing from you. Forget about any type of customer service, you have better chance of meeting that great guy from Nigeria or cute girl from China after sending them money to travel to the states.

Took my money all at once. Calls from Guys offering Sex in their home. No Dates. Seems sex addicts. Scammers on this site too. They done Nothing about Either Guys. Seems they only care about having people's money.

I have been a member of Match.com since even before they started keeping membership records in 2001. I believe I first enrolled in late 1997. They have always been a difficult company to contact and deal with. Recently, I discovered that I was being charged $101.94 every 6 months. While I believed I was still under what had been represented to me verbally on the phone by a supervisor on 2/3/2010, as a 6 month guarantee that would continue to cycle as long as my profile was visible. Thus, I never watched for any charges on a very busy credit card.

I was off of auto-renewal and website automatically renewed for 3 months. I called customer service to cancel and they told me NO because apparently, an e-mail was sent by accident. In the past you have to agree to pay subscription before they charge you. Here they charged me without my knowledge. I tried to explain to them my situation and they said they cannot do anything because an email was sent.

Match.com is aware that so many scammers on their site. 100% of the woman that talk to are from Ghana. What a false website. They took my money. I reported most of the scammers to them with detailed conversations. They did not remove the scammers. This has to be so criminal. How can this website get away with taking my money, wasting my time, and deceiving the public. Just know that 100% of the woman that I talked to more than one time were scammers for Africa.

I have been a Match member off and on for 3 years without difficulty until recently. In Sept 2012 I reopened my account. In less than 1 month I realized I wasn't ready to date and canceled my subscription through their site (I had paid for 1 month with auto renewals). Canceling my subscription in the past had always gone without difficulty. Then holidays, life, whatever I got busy and didn't realize that Match continued to charge my credit card. In Feb 2014, I felt ready to get out there again and tried to log in to my old account... it didn't work. I was unable to get in or reset the password.

I specified white/Caucasian dates. Match.com found only African Americans! That's beyond stupid. That's intentional!

I was attempting to sign up for Our Time, (because I am 55 and it seemed most appropriate) and when it came time to pay, the Match.com box popped up and asked for my information. I "ASSUMED" they were sister companies, but the next 24 hours I got a lot of "messages" on the Our Time site but am not allowed to read or respond to them unless I UPGRADE.

My son just join this rogue match.com site. Paid all the subscription. Got the usual suspect messages from girls that fitted his preference. He messages them all back, time and time again. Guess what, Nothing except the annoying green update button wanting even more money, so the girls can actually contact him. So let's get this right - you pay to join but not to speak to people that in my eyes is a con aimed at lonely people. This sickens me and can only be described as low lives. I have submitted my story to BBC watch dog and ask others to follow.

A little more than halfway through my 3 month membership and it has been a very disappointing experience to say the least. My profile has had over 600 views and so far, not one phone number or date. With very few exceptions, most of the 42 women I emailed so far totally ignored me. Most of those who bothered to reply said 'no thanks'. One said she was dating someone and wanted to see how that went, yet I've seen her online everyday on Match. Most who indicated they 'liked' me had their profiles hidden or removed so I had no way to pursue it. Some had no pictures. A few looked like they may have been gold diggers... very young with pictures of their ** popping out of their shirts. Two women openly admitted they lied about their age in their profiles. One gal said she was local but in her profile admitted she was in Vietnam.

I was given a three day free trial period if I entered my credit card number into the Match.com web site. After the three free days I would be billed $99.98 for what I thought was a one year membership. If I signed up and completed a profile I was promised a Match.com Guarantee that I would receive an additional 6 months subscription at no charge. Today I found that Match.com took another $99.98 out of my Credit Card account just two days ago. I immediately called them and explained that I did not authorize any further payments. Also I did not receive the six months Match.com Guarantee that I was promised when I opened my account.

I signed up for a 3 month subscription and was not having luck/not happy with the service. Half of the daily "matches" they suggested didn't even have photos! Suddenly, I was slapped with another 3 month charge on my credit card. I called match.com to ask about this, and they stated that it was an auto-renewal that "I agreed to when I originally signed up." I argued that I was not notified that my subscription was about to renew so I would have a chance to decide if I wanted to renew, and if so, for how long. Not to mention, when using the app, like I always did, there is absolutely NO place that shows you what date your current subscription expires.

Paid for 6 months (worst decision of my life) WITH the 6 months guarantee and got another 6 months for free still no luck... You won't know who is or not a subscriber so half the time you're just shooting in the dark (no replies). Waste of time and money!!

Someone used an email alias of mine to sign up to match.com. Now I get dozens of emails daily from people who want to talk to that person. I thought membership at sites like that needed an email verification, but apparently not. In the meantime I get to see all these desperate people reaching out to someone I don't know and don't care about, and it's clogging up my mailbox. I went to match.com website to see if I could find a way to contact them and get my email deleted but there are no contacts listed unless I want to sign up, which I definitely don't.

This is my time line for repeated complaints from Saturday evening 2/15/2014 to Sunday afternoon 2/16/2014. No answer was provided, just more questions:

Had only been a subscriber for a day and a half. Tried to log in on day three and it wouldn't let me. Took all day to finally get some answers. My username and password had been changed without my knowledge. When I was finally able to log into my account under an different username and different password not anything I would have chose, my profile info had been changed but my profile pic was still there. Someone named Sonya had hacked my account and was corresponding with men all over the US under my profile. I contacted customer service and asked to be removed from Match.com and to be refunded. After all I had only been a subscriber for 3 days at the most. I was told I didn't meet the criteria for a refund! Are you kidding me!!! I DO NOT RECOMMEND THIS SITE TO ANYONE!!

I joined genuinely hoping that there was someone out there for me... I had a series of emails from someone who seemed genuine, and I felt very comfortable with him. After several emails he started sending me 'the spiel' basically having tried set me up as a victim, I got the sob story “please send money to help me out…" Now that’s really not gonna happen, is it?! I also work for the local police force so I really not gonna fall for it. I could not report him as he had deleted profile... I trolled in background until I found his new profile and reported him.... Having kept transcripts of all messages I gave them to my bosses who are pursuing a very large ring it seems... Having reported to Match I have received absolutely nothing back. I wouldn’t touch them with a barge pole!

After spending 3 months on Match, I decided it wasn't for me. I could find no way to cancel the subscription via mobile and did not have access to desktop. By the time I cancelled it had automatically renewed. They have made it so it is impossible to communicate any issue and have no customer service entity. The matches were the same people over and over again.

Be very aware of this site. The company automatically enroll you on a payment scheme that you may well not be aware of. A year after using the site you are quite likely to find they automatically take money from your account. Many people on Match are no longer even members but profiles are not removed hence no reply sometimes. Altogether the worst company I have ever had dealings with.

I have had nothing but problems on this site from the beginning and I kept trying to give them the benefit of the doubt and try again. Crap!! I should have listened to my gut instincts. I've had nothing but perverts stalking my profile and I have made numerous calls to customer service. The latest fiasco... I decided to email one of the pervs and tell him to leave me alone, and because I just so happened to do it on the renewal date, my cc was charged for another month! WTF???? I called to find out what was going on, and was told that because I communicated with another member, I agreed to another month of service. Then, I check my bank account and find out that my account has a negative balance because of the charges they took out of my account!! WT double F?????? I am so pissed!! I updated my profile to let Match.com know exactly how I felt about them and their bogus claims. Since they took my money, they better approve it!! If you are thinking about online dating....trust your instincts and run... Run fast!!!!

Match cannot get my account sorted out. They don't have customer support to correct problems, just some person who gives lip service. I have a paid subscription but they can't get the emails sorted to connect with my paid subscription. So in other words I can't reply to the women who respond to my profile because it says I have to subscribe when I already have a paid account. These guys SUCK!

Where do I start? Match.com was a great idea (still is by concept) when it came out. Where do you meet women in this day and age? A drunk in a bar? Women in the produce section in Wegmans? So the practical thing for most is to join a dating site but there are sooooooo many, it's insane!!!! Since Match.com is the biggest and has by far the largest members...... but that comes with a price..... and I don't mean $..... I mean there are more fakes, phonies and plain old scammers (which most dating sites are built upon). I could tell you some stories that would make your head spin..... literally!!!! Match.com's motto is more matches, more relationships, more marriages..... and they forget the most hidden fees and most important fact...... the MOST DIVORCES!!!!!! People will say ANYTHING on Match and make you fall head over heels for beautiful person who posted their high school yearbook picture!!!! SERIOUSLY!!!

Why bother telling your requirements when you get "matches" that are nothing that meets anything you "require". Hello, fit and trim - send me a 300 lb boozer. **, pretty obvious... I get all ethnicities. 40 somethings, get grandpas... for real? Sign up, get bombarded with emails from losers.

I have never subscribed nor paid a penny to Match.com. I have tried to get them to take my name off their mailing list, to no avail. It would appear that they host-out their emailing to a company called Storming Softs of Chicago Ill. 14 times I have hit on the unsubscribe button, but I am still getting these annoying emails and I have no intention of making an international phone call to make them stop. Please do something about this.

I cancelled my 6 month subscription on November 24, 2013 which was to expire January 28, 2014. Apparently I responded to one of several emails that I get from Match by clicking on a reactivate account email on January 9th. On January 28th, I was renewed for another 6 months. I tried to explain to Match that I had cancelled my subscription in November and they said they did not have any record of the cancellation just a renewal (they were lying). I had a copy of the cancellation in my hand then they all of a sudden found it. They said it did not matter because I renewed for another 6 months January 9, 2014.

I subscribed to Match.com. My first time subscribing to an on-line dating service. I subscribed for one year not realizing I would be charged up front over $190. I promptly cancelled it and rescribed for three months. I called Match.com and they would not refund the one year's subscription, only the three year subscription so I'm out $193. I would not recommend this site to anyone, it is a rip off.

They guarantee free 6 month renewal. After satisfying by contacting other members every month. I thought I got the automatic renewal without charge. The charge appeared on my credit card statement one month later without any notice from Match.com. When I called they said you have to take extra step to submit for renewal or call in. I have been a member for years and have been doing this 6 month renewal several times. Never had a problem until now. Beware of their rule change, and that they would not refund or even prorated if you cancel now. Money wasted. Would never renew again with them.

I live in NC and have an account with match.com. So far I've met nothing but a bunch of low class losers in which a few were local beach cops. Playing games with women cause they are real men. I don't recommend this site to anyone because there are men on here just looking for sex and nothing more from women.

I joined Match.com and did not realize they bill the full year up front - NOT the much lower monthly amount. When I realized this I quickly canceled the account with much difficulty. I thought it was canceled... bla. It wasn’t. They took the money out of my account and I called after several tries and asked to be refunded at least half. NO, NO, no... Well they are crooks and scammers. I used the site for 3 days and paid for year. The site is complicated and a rip off I learned, and the worst of it is I met someone NOT on Match.com. This is a rip off. No one is this desperate.

I recently went to check my credit card balance, only to find a charge of $119 for Match.com. I had not received any notice that my renewal was about to come up. About three months ago I signed up for a "trial membership". The amount was much less than what was just charged to my credit card. Although I was receiving "daily matches" from match.com I simply ignored them. I had signed up to possibly connect with some other locals who shared my interests. Instead I was contacted by lonely souls looking either for their one true love, or simply for sex. Most of these people were total losers. I was looking for neither sex or "true love".

I was unable to access my online account. My name, profile and password had been changed. From my brief 7 weeks at match.com most clients of Match.com are from Russia, Africa or Asia. I would tend to now believe the site is completely fraudulent and also their TV ads are lies. My credit numbers were also visible and may have been accessed by the scammers. I've now cancelled my credit card. I've been trying to cancel my account but haven't had any success.

WHAT A WASTE OF MONEY!!! Every "match" they send to my inbox is NOWHERE near what I prefer and then it just hit me one day, "HOW CAN A COMPUTER TELL YOU WHO YOU ARE TRULY COMPATIBLE WITH???" Also they bug you to post pics and tell your life story for MILLIONS to see and I was just NOT comfortable with that at all!!! Match.com has always seemed kinda shady to me. Well they have confirmed their shadiness!!! NO CONNECTIONS, NO DATES, NOTHING!!!! There really needs to be more public backlash against these online dating sites!!! I have decided to go at it the old-fashioned way: get outta the house, mingle, and meet people IN PERSON!!! Who has time for 1000 emails and 1000 texts and winks and whatever else you have to do on these bogus online dating sites??? NEVER AGAIN!!!! LESSON LEARNED!!!! I SUGGEST ALL OF YOU WHO READ THIS SPREAD THE WORD!!!! Save your money!!!! Match.Com sucks!!! !

I have no idea why I was denied access to my account. I tried to log in and it said "your access has been blocked." I called and got connected to corporate. I was told by them they could not give me any information why this happened. The only way I could find out was I had to subpoena Match.com. To do that I have to file a claim and get a court date before they will issue a subpoena. I've been on Match off and on for 4 years. It's a little scary not knowing why. I know I didn't do anything out of the ordinary since being on the site. I was told I could sign back on but I had to change my username and email address. This is very upsetting.

I got on Match to try it out. After a fair and comprehensive search, I found the pool of women to be unsatisfactory, and many misleading profiles. Because of this, I chose to cancel my account after 2 days. I attempted to get a partial refund for the remainder of the life of my account, and customer service rudely disconnected me from chat. It's not like I bought a hard asset and used it up, e.g., a car, food, clothes, etc. I simply wanted a refund for digital space I was not going to use and that they could easily provide. Do not go on Match, just meet people the old fashion way, and there are many misleading/fake accounts.

After twelve days of a six month sign up my profile was hacked and emails sent from another source, scary stuff. Talking to a match.com supervisor she told me that it was my problem and they could do nothing to fix the problem, asked if a complete or partial refund would be done, answer, no way. Have since closed out my account and will file a claim with my bank as I feel fraud was committed and they should stand by their clients. Please be very weary of this site a lot of scams and who knows what is lurking in the background. I am going back to the good old ways of meeting people, with eye contact. Good luck.

They are not providing "matches" in my age group or area. I am not getting any response from other members. They will not answer e-mails and now customer service says if you have "Safari" to unblock cookies. I don't have Safari. I want a refund or at least some response.

It appears I am far from alone with serious complaints about this company. In spite of endless calls to customer service to make my profile very specific, Match offers no matches. And the ones they send are primarily for men who want a woman younger then they live too far away from me and the ones who favorite or Tweet me are bogus, as I never get responses back when I respond to them. When I have requested several times for a refund, the response is always the same that they never give refunds, no matter what the issue is.

This review has not been resolved, but I do want to add that I found my soul mate on match. Its still not right to scam people out of money but in the long run $82 isn't a bad deal to find the love of your life.

They will continue to charge your credit card even though you call and close your account. The only way to avoid this is to cancel your credit card because of theft and have them reissue you a new card - what a hassle! The next thing you need to do is go after Michele Watson who is the Vice President of Global Customer Care at match.com. You can find her email address online and harass her or if you know a good hacker get on her Linkedin account. She is making millions and millions of dollars off ever person who signs up on match.com and laughing at cocktail parties at all us saps. These people should be put in jail period!

I thought I would try it for a month and somehow I got charged for the entire year and I cannot get a refund! I am upset and the quality of people on this site is just as awful as the free sites. I want my money back. They should be sued now!

I was told that I could not get my money back from the renewal of another 3 month subscription. I had turned off the autorenew online but they claimed that I answered 1 email so there was nothing that could be done. O.K. I was upset but it is what it is UNTIL on my weekly MATCH that is supposed to be so accurate based on your completing a profile preference, I received a WOMAN within my list. That's accuracy for you! I wrote to the company and still nothing. It is all probably just computer generated because 9 out of 10 of my "desired matches" I would never ever contact nor do they meet my requirements (like college educated, non-smokers, MALE). I will never participate in this site again.

They send you all these matches when you create the account and I was constantly getting emails saying people were checking out my profile and the second I joined it all stopped. I sent out at least 20 messages in the first week and more than half of them weren't read because no one actually has an account and they do not indicate if you are sending a message to someone who can actually respond back. I've had better luck with the free dating site okcupid.com. To top it all off I tried to cancel and get a refund after that first week when I saw that no one was actually reading my messages and they refuse to do it.

I am thankful that I have never had the billing issue with them like most others. The issue I have is this site is that it is a complete mess in matching people. To start off with, on the first page, you choose which person you like by just a photo. Well I first thought it would be odd that I got an emails saying so and so likes you, take a look. So I would take a look, send an email and hear nothing back. I then realized that they were rating me on a photo, a photo that was okay. I am not the most photogenic person, but why would say you like someone without actually fully checking them out.

Match.com is a shady site.. It sets you up for automatic renewals without your knowledge and bills your credit card. If you try to call for a reimbursement they deny you and steal enough money for a 3 month subscription.. DID you approve it? No.. DID you want it? No.. But they take your money anyways.. I'M not one personally to write any reviews.. especially negative ones but this site deserves it... Do not use them!!! It's not worth it!!

I called a few days after I noticed the charge on my Visa and asked that they reimburse the amount. They said I had agreed to automatic renewal. Okay, charge me for one month but reimburse the rest of the money. No can do!!! They do not refund any money because I answered one email that was sent to me yesterday so my account is active. Unbelievable!

This company is robbing people blind. They continue to charge your account even after cancelling their services. There should be a class action lawsuit against this company.

Very poor experience. I used Match.com for three months and paid for the subscription, which I was fine with. What I am not fine with is what happened today. I saw a charge on my card so I contacted customer service and they said since my account was re-subscribed yesterday and I had sent an e-mail... (one e-mail) they could not refund me for the three months $68.97 that they had charged me. Ok, so I then said it's fine, I'll pay for the month then delete this, but surely I shouldn't have to pay for the whole subscription. Wrong I was.

I was promised a second six months for free if I didn't find a relationship in the 1st 6 months. They charged me anyway, and will not rebate it. They said I had to go in and check a box somewhere to "redeem" it. And, they won't give any other 6 month period either. This is a SCAM.

I joined up, paid almost $80 for a three month subscription. After viewing the site, I decided that most profiles were fake and wanted out. I called customer service, asked for a refund, and asked why I wanted to cancel. I told them I just wanted my info removed etc. She then explained I would not be getting a refund because I made that subscription purchase. I stated I would contact the BBB, they really don't care, because they know they won't have to give refunds. I can't believe they take money like this. They should honor refunds when a customer is not happy with the services that "are promised".