Match.com Reviews

Here are a few things Match.com does that are unpleasant: they imply you will only have to pay a small monthly charge if you sign up for 2 years. It sounds inexpensive until you see that they charged hundreds of dollars to your credit card. They don't tell you this, and you don't agree to it, you find out later on your credit card statement. The searches are inaccurate. First click on auto sign off. (You can never have this permanent. You must change your settings every time). Then click on Google and put in "match". Under Match.com you will see a "search" option, click this. Then you will see that the real search and the search they let you see are two different things! You can enter a username right into the "username search" box when you are not signed in and have it say "username not found" but find the user when you are signed in!

My profile on Match was hacked into 3 weeks after joining. 120 fraudulent emails were sent from my account and a Colorado phone number and yahoo email address was given to the 120 men that were emailed. My account was blocked and I was unable to get this rectified for 3 days. A month later, my profile was copied and pasted onto another profile. At that same time, my photo was stolen and used on another profile. No apologies were given by Match and Corporate Security and I was blamed for having a weak password. My password is strong, but I went ahead and changed it.

I paid for a subscription and cannot log in. Tried resetting my password and this feature does NOT work. I sent two emails to them and have not had a reply. Do NOT waste your money on a site that won't take care of their customers. They will auto renew your subscription and there is no option to avoid this. Brutal customer service or complete lack of customer service.

Their 6 month guarantee is a scam. Don't believe them.

I announced my intention of ending my active membership under my self description and Match edited it and removed those comments obviously so that they could represent me as a viable member. This fraudulent deception and they are making me a part of their larceny...

I looked into Match and went through their specials. What I could not believe is that when I chose a special they went right to "You are charged X amount of dollars." They never said if you want this plan it will cost you X amount of dollars. I have never used a site that didn't give you the total money amount before they charged your credit account. Also I got invitations to other dating sites that knew my online screen name. It was partly my fault for being so naive about tricky sites.

I am a woman and joined match.com when I was 32 years old, hoping to find a serious relationship. However, I met men on match.com who were interested only in casual sex. Also, many lied and were in fact married. The anonymity provided by the internet creates an easy space for deceit and scams. Recently, match.com aggravated the situation by creating the "private mode" feature which allows men to use match.com in secret. Basically, men can now create hidden profiles, look at women's profiles in secret, and reveal their profiles only to the women that they want to contact. This feature allows deception and crime to happen very easily. As a female user of match.com, I felt endangered because any community policing is now impossible. I canceled my subscription right away. The private mode feature is just unacceptable. No more match.com. It is a place for prostitutes, cheating spouses, and deceitful behavior.

They seem to lump everyone together, although you specify your preferences. I thought the site was bad because I needed to become a member, but when I did, nothing changed. The customer service reps are truly a reflection of a bad company. They don't follow-up or are extremely rude.

I have been very resistant to joining online dating sites for many reasons. But after many years I finally decided to give it a try and joined Match.com. After only 10 days online, my account had been hacked. My profile was changed from being a woman to being a man. My age was changed, my username was changed and I was now seeking a woman because they changed my sex (I am a woman). I was very careful in whom I communicated within those 10 days. I never gave my name or any information about myself to anyone. I got very concerned about the security of the site. Match did send me an email alert that my account information had changed. I called them and they were extremely unhelpful. They couldn't answer how this could happen. The person kept avoiding my questions by saying, "I have restored your profile."

For anyone still thinking of joining after reading these reviews---this is how you deal with auto-renewals. When you join, and you paid with credit card, phone or visit your bank and cancel "Continuous Payment Authority" with Match.com. It's YOUR money, you control it this way. If you paid with PAYPAL---- login, click on the circle/gear icon at top (Profile). Click Payment Settings click My Pre-Approved Payments. Then find Match.com and CANCEL. It's that simple and immediate.

I thought I was paying for a service where I could find men that were looking for a fun, attractive, intelligent woman to go out with that would possibly lead to something more. I was very disappointed when it turned out to be something much different. It appears to be a scam. Attractive men message you. They throw out compliments. They ask you for your personal email address. The next day their profile is gone!

Did the usual, signed up for free. Suddenly you have a few interested in you, but you need to subscribe to see them and contact them. Learned my lesson from other sites, the minute you pay there's no more interested in you. I recommend don't waste your money.

I really regret the day I joined Match. When you haven't joined yet you get a lot of emails and winks and likes, but you can't open them. After paying, you might be lucky to get one like once every two weeks. I don't understand why do they ask you what type of person or how do you want the person to like because they sent you whatever they want and they repeat the profiles. My experience is pretty bad, I met a guy that he supposed to live in Miami and originally was from New York. I checked him on Spokeo and nothing bad came out, so we started talking, text and talking on the phone, he romances me in a very special way that it was easy to fall in love. I never met him in person and when we were about to, he suddenly have to go in a business trip to UK and he took his little girl.

I cancelled my subscription last month with Match.com. Not that I have not done this before in the last year. They "loop" you in. My current subscription is good until the end of February. But now I cannot get into my match/contacts emails because they claim I need to renew if I want to read them. No I don't and that is why I am cancelling. I tried to find a direct contact for them, apparently it's all about online nowadays. Their missed opp because I will no longer put up with their BS. And I am in the money class that can say that. This had nothing to do with money and everything to do with customer service. They don't have customer service. It is all an online gimmick!!!

I wanted the free trial so I clicked a link but when I got on to Match.com website I could not proceed without entering a charge card. I thought that it was just in case I continued my trial time but it charged my card. There was no option to get on to the site unless I entered that info. WHAT A RIPOFF!! To get you to the site and pigeonhole you into the credit card entry.

I was informed that if I joined for six months and didn't find a match I would get six months free. Found out Thursday that they took an additional 125 out of my account without approval!! They have no legal right! If I want to renew it is MY choice. Not theirs!!! How can they continue to get away with this.

At first I was suspicious because of the way pictures of women were taken. The pics seemed 'manicured' compared to Oasis. However I continued. Within days a pretty 'lady' wanted to make contact. I had to pay for membership to make contact. I'm a sucker so $50 later we are chatting. She seemed nice, gave me her email AND phone number (SMS only). All seemed good for 2 days and now no response from her. That's ok, it happens. I'm receiving lots of interest from a different state or very long distances. It doesn't seem right to me. I'm on another site and have had next to no response.

I did all the 6-month requirements to get a 6-month guarantee aka a "free 6 months" after paying over $100. I did not meet anyone I wanted a relationship with, most guys of same quality as OkCupid. Anyways, so during the free period, which only lasted 3 weeks and not 6 more months, my account got banned! I emailed them asking why and they told me the same thing and others here have reported... They won't say unless ordered by law enforcement! I did everything the site said, message at least 5 people a month, keep profile visible, etc. This is a scam!!! I will never ever recommend match to others! I was on years before and it didn’t seem this shady. Yep never ever again! They should tell you why they're banning you. Total complete BS.

I was on for 3 weeks and the only hits I got were from so called widowed guys who instantly wanted to talk in email, old obese uneducated guys, men from out of town, and guys from a different ethnic background. Very few of my daily matches were even remotely close to my profile preferences!! I canceled after 3 weeks. No more Match for me. It is a total waste of time and money!!

This experience has been frustrating and depressing. Each day they send me 24 profiles as recommendations. Basically, their program grabs 24 and throws them at me hoping something will stick. They violate my "spiritual and not religious" selection that is a "must have." There is a button on each profile called "match me with her or him" and if it is grayed out I do not meet that member's search criteria. How can they call this a recommendation? Thursday 22 of the 24 had that button grayed out and Wednesday 23 of the 24 had that button grayed out. We all know if I don't match the search criteria, the man won't respond. One day they actually send "matches" and their program rated both the way I rated the first one, though I would have rated the second differently. This program is not nearly as sophisticated as I expected. They will not under any circumstances give a refund, even though they are not keeping their part of the "contract" as far as I am concerned. I am wasting my time doing the work their program should be doing. I sent out a few emails, just for kicks, and less than 10% even bothered to respond. I did however, receive quite a few emails from members in other states. Ladies, I highly recommend you do not put your money here. It is a waste.

I started with Match.com in the middle of November. I paid about $70 for a 3 month period, within the 2nd week there, I had a person instant message me and be really forward with me. This person decided to talk about other experiences with another person that he met through the site.....in graphic detail. I stayed polite and said no thank you, but this person just gets aggressive with me and used some strong language, all because I said no to not meeting this person and not getting into a sexual encounter with this person that I've never met in my life. I immediately block this person!

Match out of the clear blue and without warning banned my profile because of a complaint they would never tell me about. The funny part is, I was not a paid member for the longest time. I paid for a 1 month membership and went through all the e-mails that collected that I couldn't read when I was not a member. I responded back to everyone with an interest or a courteous 'Good luck'.

Meeting random guys in a bar probably has better results. Between guys WAY out of the age range I'm looking for, being solicited, and men pretending to be interested in the possibility of relationship but are just playing games.... WASTE OF MONEY! I feel like I should have known better.

Most people know that shady dating sites use fake profiles as a switch and bait tactic, enticing people in with the "subscribe to read an email from someone interested in you" technique and then cutting contact immediately following this, and I'd also seen the reports of match.com doing this. Given that match.com was a well-known brand I decided to give them a whirl anyway.

I tried a membership in match.com by paying by check for a specified period of time, without an automatic renewal, which is called the "Greenleaf Clause". Some, but not all states, have outlawed the "Greenleaf Clause” from being slipped into the fine print in legal contracts. Match.com (as well as many other businesses) use this clause, which I and many others consider to be unethical. After my membership expired I have continued to receive numerous emails saying that I have been chosen by other members. This clearly indicates that match.com is using old profiles of people who are not members anymore. I consider this to be deceptive and quite dishonest. BUYERS BEWARE is as true today as ever.

I paid 3 months membership fee in September 2014, I didn't authorize auto-renew end of term, but match charged me $97.95 in December without my authorization. I notified my bank of such unauthorized charge, my bank contacted match.com to inquire the charge, but got no response. As a result, my bank charged the $97.95 back to match.com. Match's policy is the membership fee only gives additional subscriber features such as email other members, I was able to view and search other members even before my payment of membership fee. However, after my bank closed the dispute in my favor, match.com completely blocked my account associated with my email address, including TAKING AWAY non-subscriber rights such as searching/browsing other members.

Match.com creates male and female profiles with pictures of people who DO NOT exist. This behavior encourages non-members to join thinking they may have a chance to meet the person when in fact the profile is FRAUD. Some profiles are real of course, but many are not.

Match.com, Ron ** - I am a recent widow. So far from Match.com I was contacted by this by the above man. Lives in Sleepy Eye, MN. He starts out slow. You never talk to him. He texts all the time - a few e-mails. Then comes the money. First his phone is broken. Can't call. Then you are cheap because you will not send money for one. Then goes overseas to buy fabric. Now he starts depend on you for money to get the fabric. He lies, tells you he is in Love. Soon you believe it because you are compliment. He is younger and very good looking. Then he really hits you. Doesn't contact you for a while so you write a lot. Then when you are about to forget it. He starts writing again. Asking for money. I know a woman, 7,000 dollars to a man who was writing to me. Plus more. Asking me for money. This man above came from Match.com. So now where do you go any more.

Match.com is very deceiving when it comes to their 6-month guarantee. They don't mention nor do they remind you that you need to send 5 emails to other members every month in order to stay qualified for the additional 6 month guarantee. I didn't know this and sent them an email on it. Now I am waiting to hear back from them as my account is no longer a member of Match.com. Also just before your membership expires or is expired, you will see a surge of likes and emails sent to you. I don't know if these are legitimate requests but it seems like Match has an algorithm to get you to come back and subscribe again.

Twice I have received emails with claims that I have violated some terms of service. Absolutely no details are given, so I have no idea what to do if I messed up. I do not like anonymous complaints and threats to cancel my membership without a chance to respond. Anyone can write anything.

My credit card was stolen in July 2014. My membership to Match was scheduled to run out in December 2014. Match was not aware of my new credit card number so I simply let my membership expire. Well, little did I know, MasterCard supplied Match with my new CC number without my knowledge, and charged $125 for renewal!! I cannot believe that this is legal and my CC company said they will attempt to fight the charge. Basically, match has my CC number for life, and I'm not sure that there's any way I can ever stop the charges... I've cancelled the membership, but now I've got to wait six months to see if I'm surprised with another renewal fee. Lesson learned!!! Don't assume your credit card number is private. MasterCard can and will give your card number out to "large" companies without your knowledge!! I'm really pissed but hiring a lawyer is too expensive. I'm contacting the Atty General's office for help next...

I have recently been blocked by Match.com and had posted an extensive profile on there and was blocked after being a member for a week and was going to purchase a paid membership to for 6 months. Tried to contact their so-called customer service number and it conveniently disappeared and a notice they posted said customer service number was only available to paying customers. And that any and all further contact with them had to be through email. After being on their site, investigated them thoroughly and discovered that company may be engaged in criminal felony misconduct the and posting fake profiles and promoting scammers to prey on members of their internet haven. I asked them why they blocked and me - the only unjustified and unconfirmed reports excuse was I violated their so-called terms of service.

I'm a very 'diverse' person academically, & humor wise. I had sent out 100 emails+ per month. NOT BECAUSE OF THEIR GUIDELINES!! I have command of the language (BS Zoology/U. Of Wyoming '73). My language is 2 fold... 70% Cut-up humor, the rest to being an Einstein type. Not one drop of malice ever came from myself in 5+ years at Match. However, (They Claim) someone filed a complaint about excessive e-mails I sent… after all, Match 'browbeats'. Send More Emails... just like Joe Biden's 'foot-in-mouth' I must've 'rejected' her. This is my second caution, as Match held the “Sword of Damocles” over me. I've been complimented about my 'unique' compositions (emails), perhaps she was tired of being overlooked by the field. A frickin e-mail in multiple numbers SHOULD FLATTER THE RECIPIENT... And of course, Match is about saving face!

I went through the process online to cancel my Match.com subscription. I even filled out their questionnaire, explaining why I was canceling. Then they charged me $60 for a renewal. I sent them a message to ask why. They did not respond. I contacted them through their online chat. The chat kept saying that it was disconnecting. The agent told me that she could not help me. I insisted. Finally she said she was processing a refund. It was a half-hour of screwing around, plus the initial hunt for the way to cancel online. The site was OK but, after this experience, I am more motivated to pursue alternatives. I hate to be ripped off.

I have been a paid member of match.com for a year. I have not gotten many hits, views, emails, etc for months. Now that my subscription has expired, suddenly I get views and likes and have to pay the subscription to view them. Strange don't you think?

This site is full of scammers whose sole purpose is to get you off the site to obtain your personal information for hacking and give you sob stories to get the vulnerable to wire them money. Match should be doing a much better job and eliminate these profiles. Not only is the consumer not getting what they paid for but they are exposing millions of people to the possibility of being scammed and having their personal information compromised/hacked as well being defrauded out of personal funds with by way of hacking or manipulating those who are vulnerable. This is unacceptable.

My main complaint with this site is the fact that they don't adhere to what my requirements are in terms of preferences. I have tried to unsubscribe once before but keep on receiving emails from them. Trying to sign into my account - I'm informed that they cannot find my account, which I find extremely funny since I'm still bombarded with emails which makes me feel that I'm being intimidated to give in and continue being a member which will not happen. Even contacting their customer care has resulted in nothing but silence. I'm really tired of this type of harassment and want it stopped. I will most certainly not recommend them not even to my greatest enemy!

I have been on Match.com for a little over two months and am already seriously considering cancelling my account with them. I signed up for their 6-month Guarantee and the matches they have been sending me are useless. I have tried to get them to understand that the matches I get emailed to me are not even in the ballpark as far as being within the parameters that I specified in my profile. I am also receiving supposed matches that clearly specify they are looking for someone within 50 miles or less from where they live. Well, where they live is 300 or more miles from where I live. I specified that I am looking within 150 miles from here and yet they keep sending me these others. Their explanation is that I need to change my settings. Then they tell me that there are two different selection systems and that if my criteria are too narrow the system will send suggestions based on a much wider range.

First off, if you want to find someone serious, stay away from this site. Once you signed up you will instantly receive several emails from trashy girls claiming that she saw your profile very attractive and enticing. Looking at their profiles, however, looked pretty much empty with only one or two pictures. Sometimes there was no picture at all! Short introduction and most questions were unanswered basically it does not matter who you are. On the other hand, some girls wrote a long essay to win Nobel prize in literature or tell you how picky they are. Funny thing is that profiles for those girls became "hidden" several hours later and email button was disabled. It must be someone playing a badger game or aka con artist. I kept ignoring scam mails but it was really irritating me a lot.

Beware of sexy pictures sending you emails with their phone number in the email address plus "text me". They do not have profiles and when they write you it is in all small case letters, little if any punctuation, poor grammar and all talk of walking on beaches, being a great lover etc., and all they want to do is visit you. "Do you live alone?" "Do you have pets?" This scared the crap out of me. These people are trying to get your personal information and to do what God knows. I had two almost identical winks, responded to one and am now going to cancel.

Like many other commentors, I too was bombarded and pressured by Match.com to pay to subscribe. Just 3 days into my paid subscription I received an on-site email from a very attractive man - just outside my region parameters - and he quickly gave me his personal email (said he doesn't get on site often). When I emailed him back, he then was very insistent and persistent in requesting that I download Yahoo.instant messenger. He was not answering direct questions, just blah-blah about being very loving and passionate and treating a lady right...then again insisting I download Yahoo Messenger.

I did a test and signed up for several accounts with different emails and unattractive male photos to verify this fraudulent and unethical business practice. Within 24 hours of signing up, each of my accounts received a "wink" from a (too) attractive 1 photo (stock photo) female. In 2 cases it was the same female stock photo fake account. Within 2-3 hours those fake accounts were deactivated by Match. Short and sweet, SAVE YOUR MONEY. This place tries to lure you into thinking that if you pay them money, you will be able to contact these fake accounts. 5 accounts, 5 fake winks, 5 deactivated shortly thereafter accounts. TRY HARDER match.com with your overt and very obvious scam tactics. You will NEVER get my money. Onto Plenty of Fish. Keep your BS fake site.

I joined Match.com because I had heard good reviews. At first during what is termed as free trial I was constantly pressured with subscription promotions. I subscribed thinking finding a mate is worth it. The constant barrage of offers claiming to increase your chances soon you began to realize you, despite the cost and effort are getting no response. At this point notifications of interest begin coming in from girls outside my region. These come with no picture and some without even a profile allowed to email you asking for response. Each time I was given an email address to instant message them, which they could not respond but could produce pictures supposedly of themselves.

Three months ago, I paid for a three month subscription on Match.com. To be honest, about 3 days into the membership, I wasn't happy at all. Every girl I wrote to, she wasn't able to read my messages. Also, in reality, there are plenty of free dating sites that are 10 times better. The way Match has it set up, it's pure greed!! It's all about Match and NOT about you meeting someone!! If I were the owner of a paid dating site, I would go the distance for my customers! This would mean, any paid customer of mine would be able to talk to whoever they want! Even if the other member did not pay. For Example: the non-paying member would only be able to read messages from a paying member and correspond with paying members. This method would make paying customers happy! As it stands now, there are millions of members who are "passing ships".

Three men scammed me in this site by using ** pictures instead of their own pictures. I recognized Nigerian accent in phone and told them I was going to report them. They cancelled their accounts and now I can't find them in Match.Com.

Match has bad business practices. I only signed up for one month and just found out that not only did they overcharge my card for the first month but they charged it 2 more times without my consent. Furthermore, I had lost my credit card in the ATM machine a couple of months ago and had to get a new one with a new number... HOW Match got my new number is unknown to me but I will be contacting an attorney because something just isn't right! All of my other automatic charge accounts had to be given my new debit/credit card number.

So I signed up for match.com for a month subscription and was hopeful to meet someone in my area. Basically I would try and communicate with many girls but got very little response. I think it had to do with education and status. Because my two-year college degree did not compare with the countless amount of really attractive women that 98% were graduate degree. Not only that my 30-50 thousand average income status could not compare to the 98% of well-traveled women in the 75-150 thousand income bracket. It was ridiculous. But that is not my beef. What is, is just yesterday my 24 day into my 30 day membership I received an email from the "customer care" team representative "Tony **". I think it was telling me that a complaint from one of the members about me was in and they said I was offensive and this is a warning that my membership could be canceled. This surprised me and I went back to read my correspondence with the women to try and piece it together and see why, who, or what I said to warrant this. I could not find anything I would have said to piss off anyone or that I was offensive. None!

I thought I would join Match.com since a friend of mine met someone on the site. Within the first 3 days, they said I was sending out "inappropriate emails" to members. That's really funny since I haven't sent one out yet. I received an email from a woman that seemed to want me to send her money and label her as being "blocked." I signed up for just 2 months. Before these 2 months had expired, I clearly canceled, but did not get a confirmation from Match. I did this several times. My credit card was charged again for 3 months subscription. I emailed them 3 times with not a reply. I issued a chargeback with my credit card company. Match then showed proof of the renewal, but failed to show proof of my emails of cancellation. Now I am presently having to go through a complete investigation. I will use this site, consumeraffairs.com, as proof of their track record of ripping people off.

I signed up and was with them for a week, when I started noticing that my matches and "likes" weren't necessarily matching up to what their dashboard described as my matches and likes. One Chat tried to scam me and "disappeared" after I tried to locate her. Customer service is elusive. I had a few matches who described me as "liked" only to have their customer views "not accessible". But here's the thing: one can only view another's profile and interact if they are an "active" member. So for her view not to be accessible was technically impossible...according to the signup rules at Match. I've threatened them with civil action by the Maine State Attorney General's Office Consumer Affairs Division for a full refund. I'd also like to know if there is any way to gain admittance to a general complaint by the Federal Government. Match has complaints in several States and needs to be disenfranchised.

Match is a terrible dating service provider. Most people who sign up are not enrolled to receive messages so you just end up wasting your time. Match also has a no refund policy which they will automatically renew and charge your account without notification. I was not refunded the renewal charge even though I requested to close the account, forcing me to have the account open for another 6 months. Unacceptable service.

I am an admitted violent offender with a police record. I keep getting emails from match.com to join. I have called & emailed them to stop trying to get me to subscribe but even after knowing my situation they continue to try and make money off me. Beware women, match.com will give a subscription to anyone with a CC# regardless. I just got in bar fights beating on drunk males but what about child & other sex offenders? Match.com does not care, they just want your money.

I accidentally joined match.com thinking it was eharmony around 1am on 12/30/14. The site was hard to navigate & had my profile pics were unavailable for me to update until 8am. I still didn't realize it was Match.com. until they sent me a confirmation email about my profile & pics being approved. I immediately tried to cancel the 3 no subscription through customer service & spoke w/ David who refused a refund. Then transferred me to his supervisor Jose (who said he was the supervisor over the entire customer service dept). He also refused a refund or to even drop it down to 1 month subscription. My question is why would I want to pay for poor customer service or a website I didn't originally want? I asked to speak to his supervisor, Jose blatantly refused. Said he didn't care if CEO knew because he would back him up. I have never been so appalled by the service given. So now I need to fight for my $89...they got me for being naive! I wouldn't have given them any stars.

I just joined and had one luncheon date. I was a perfect gentleman. I came to realize the lady was emotionally unstable and was highly hysterical. I sensitively backed off from any further contact with her. She filed a compliant against me. And apparently she has been a long term customer of Match.com. Match.com responded unprofessionally by terminating my contract without any research into the matter. From reading the complaints filed against Match.com and my one dating experience, I now believe they did me a favor by terminating me. But they have yet to refund the charge to my Credit Card Company. I would rate Match.com as extremely unprofessional.

There is NO next "6-month free subscription" if you don't find someone in 6 months. They quietly charge you for another 6 months and your account will not tell you that your membership has been renewed nor any sign of invoice. And of course, they will tell you, they WILL NOT REFUND because "YOU DO NOT QUALIFY" not because you did not meet someone but because you did not claim the free extension within given time which is not stated ANYWHERE but you basically have to constantly call their customer care to find out? Basically, they get you signed up for 6 months and will charge you for 12 months. eHarmony seemed to give me a more transparent and responsive customer care than match.com. DO NOT SIGN UP for Match.com.

4 men in the past 4 months have tried and 1 did scam me out of $6,500. When another man tried to scam me, I reported to Match and then ended up crediting my account for 2 months left of contract and dropped me with no notification. I was the one scammed and hurt mentally emotionally and financially.

I have been a match member for about 4 months, I have talked to several men all of which wanted money from me. A mating site could not be worse than this one. They do nothing to protect their clients from people who use their site to make money from honest innocent men or women. Older women are an target for these men. Match shame on you, all you want is to make money too.

“Rolling” payments when you want to cancel. They will continue charging you forever. Moneymakers. Absolutely disgusting, taking advantage of people’s vulnerabilities.

I signed up as a first time member to Match.com. I had questionable men emailing me leading to suspicion that they were fake profiles set up by match to lure you in then all of a sudden their profile is hidden. All the legitimate men whom have shown interest are on the "who has viewed me list" however the ones I believe are a set up by match is not on the list of "who has viewed me." Then comes the day my profile was hacked. Some man hacked into my account who had a profile on match and changed my password. I was not able to access my account due to this hacker changed my password. This happen on a Friday and customer service at this time is closed at match. Thank goodness the banks are opened on Saturday so I canceled my credit card I used to pay for my membership. Monday I called Match and yes they confirmed my account was indeed hacked a man canceled my pictures out and out his pictures in under my email.

When signing up for match.com it stated that if I agreed to sign up for 24 months that I would pay a greatly reduced monthly fee. It said something about a reoccurring monthly charge so I went for it. Well I didn't realize until my credit card statement came in that I had been charged one lump sum between $200 and $250! I chalked it up to experience and tried it out.

I have paid for their services for 6 months thinking that it was a legitimate dating site but during the almost 50 days I have been a member out of the 16 people that contacted me, ALL OF THEM were only after money. I am either the sucker of the year or most of their customers are just scammers. On the plus side I can now spot them a mile away, first their profile says that they are in STATE 1 and when they contact you they ask you to text them to a number from STATE2. When you bring their attention to the disparity they all "have just recently move from STATE 2."

I've been on Match a little over a month. I just received an email stating I had violated the terms and the next time will result in termination of the account. I chatted and called Match and this was the result. First they said they couldn't tell me who the complaint was from or what the actual violation was without a subpoena. Oops, guess who went to law school! So they were forced to give me the number and address to their legal department (I've since left a message since it was after business hours). Before ending the call with Match, the representative stated "Anyone can file a complaint, we don't actually investigate it". So I remarked, "So how do you know if it was in fact a violation of your terms, rather than a scorn member?". She fell silent.

WTF. Match. Bait and switch. [Offer 3 day FREE deal- through midnight Sunday!!! When I call to cancel @10 PM = Office closed call Monday]. Then when I call to cancel on Monday they say TOO LATE!!! You bought it. Now they say since I didn't know that to cancel from the site you just had to click whatever [how would I know how to use such a Junky site as Match]!!! Do yourself a favor and use Zoosk or AYI [both connected to Facebook, and Zuckerberg does things Right- just like the Google guys!!! And like Amazon, and even my 40+ year Favorite Apple USED to be. Jeff Bezos [jeff@amazon.com], and Brian Cash [Allpl CEO] have lost sight of their main businesses. Steve Jobs would NEVER out up with Junk Apple does now. Apple support can't fix, AND they hang up on you and never call back!!!

Twice I've had this happen to me. Other reviewers have complained about the same thing. This morning I received an automated email from Match stating that "Your Subscription Has Been Reactivated" when I clearly did NOT reactivate my subscription! After purchasing the standard six months subscription package, I had PROMPTLY canceled and deactivated my subscription immediately after payment to avoid the possibility of match.com charging me again via auto-renew without my effective consent. I have been always very careful not to accidentally click on the "REACTIVE" subscription button.

First of all I never want to talk bad about anyone or anything but this has to be said. The biggest gripe I have with them is that they throw around the word match like they own it. Another complaint is that if they say someone winked or favored you I check my Email and there's no profile available check these other matches out. At one time on my personal page I had more than half hidden profiles, who would want the attention if they were hidden. But finally they have you make a profile stating what you're looking for and they personal keep showing matches they say, but they're not matches in the least. All in all it was not what I was hoping for, and I would rather go without anyone than to dig up profiles and never have your emails answered and to hope that you even get someone to view your profile that you favored.

I cancelled my subscription and they still keep charging me. They don't answer your questions via email because they don't want a paper trail. They are feeling the squeeze of free services like Tinder and OKcupid so Match.com is doing everything they can to screw their consumers out of money.

I've been on and off Match.com. As you may be aware, you cannot read or send or view interested people if you're not a member. I noticed that the amount of folks emailing me, interested in me or winking at me DRASTICALLY increases in the following few days AFTER I cancel my subscription (and I've been on and off a number of times). Basically, it's a ploy to make you subscribe again so that you can pay to read the emails, view profiles, and sign up for membership soon after deciding to cancel.

I’ve been on match.com several times and I paid my membership in the past so I am not getting matches, nothing like that for women. I have a bad experience about that. I read those reviews and know what people were saying, that it’s a scam. I wasn’t happy about match.com.

I signed up for six months at $131.00 thinking this was a legit dating site. After 48 hours every lady I contacted, or who contacted me turned out to be from Ghana, or the Ukraine, or somewhere OTHER than their profile! I emailed asking for a refund. No reply. After a few more days, and MANY more bogus contacts, I was told I needed to call a number for a refund. When I called the number, I was told there's a NO REFUND POLICY! PERIOD! Screw their cute commercials, and fun advertising, this site is a pure, 100%, rip-off... Don't go there!!!

I have been on match a while when I decided it was not for me. I cancelled the subscription and thought everything would be finished with today. However I received an email informing me that match had taken 119 from my account! I phoned them up and explained that I had unsubscribed and no longer wanted to use the service. They informed me that I have accidentally click an upgrade button a couple of weeks ago which resulted in my account subscription being activated. The customer adviser informed me that a pop-up would have appeared on my account informing about this??? They refused to give me a refund despite me closing my account today and then offered me a six month subscription instead of the 12 I had been charged for. This is really bad, I would never use that site again and would strongly advise people when using it to be careful any offer that they sent by email or offer online. I explained that I could not afford the monies they had taken from my account but advised that six months was the only option I had.

I was in the process of completing an on-line profile. I had submitted my information and picture, but had not yet signed up. I took a break and went back to complete my profile and account set-up, but I was locked out of my profile. That in itself was not a big deal, but the problem is that Match has already posted my information and photo. I have people looking at my info and photo and emailing me, and I cannot respond. Nor, can I delete this information. Match has posted my information without my permission. I have emailed them and tried to contact them on-line with no response from them.

I had a positive experience with Match. You definitely have to be cautious and read all fine print. I signed up for 3 months and promptly went into my account to "turn off " auto renew. So at the end of my membership I was advised I'd have to renew if I wanted to continue. I can understand people's frustration being charged up front because the wording could definitely be clearer but I read the terms very carefully so understood it was a 3 month charge all at once. From the dating standpoint my "matches" were all over the map. Some very much younger men contacted me. I politely declined. Match does give many warnings about scams including the warning to only correspond within the confines of Match and not personal emails. Some of those are cheapos who want the Match perks without passing and others are scammers. I read a complaint about being contacted by people who aren't matches.

I created an account with no picture and bogus wording just so I could search women to see what was out there. Well, it took only a couple of days to realize that I wasn't interested in any of the women in my area so I stopped looking. Match.com sent me enormous amounts of "she is interested" or "someone winked at you" and a large number of obviously FAKE emails to get me to give them money to "find out who she is now by subscribing". Seeing as how I had no picture posted and the profile was gibberish - I know they were scamming me by lying to me.

This company has no military clause. Therefore, if you deploy you do not get a refund of money for a service that you cannot use in another country. There are no exceptions, no considerations. No nothing for those that are deploying. So much for support our troops...

I signed up for match.com and immediately regretted my decision. Within 10 minutes I attempted to call customer service to request a refund. It was Sunday, so the 800 number was not available so I emailed customer service to request a refund. The auto-reply indicated I would get a response the next business day, but I didn't. I tried calling the 800 number Monday morning before work but with the time zone difference, the match.com number was not available. Because I work all day, I didn't get the opportunity to call back during the match.com business hours until Friday. The CSR and her manager told me I should have requested the refund the next business day. Well I did request the refund the same day and attempted to follow up.

I got subscribe for 3 months. I used the account for two days and the third day I could not log into the account even when I followed the confirmation link to log in. How do I get a refund because they can't seem to find my profile after contacting them. I also tried forget password but didn't get no reply after 5 mins to create new one. My money and account is complete gone. I just need my money back or my profile to be open. Thanks.

I purchased subscription for 6 months and after 2 very frustrating days (was not able to upload picture, account not working properly) I cancelled my membership and asked for a refund. After 2 weeks of waiting for the refund, I decided to give them a call. I was very surprised to hear that they DON'T issue refunds, even pro-rated! It is unbelievable to me that there is still a service that won't issue a refund for horrible service! They use lonely/single people! Be informed that if you don't like Match.com and you want to cancel your service earlier, you won't get your money back!

There is no answers, same pictures show up every week, they charge at once what they promote monthly rate for three months. Tired of trying something like this. Sencillamente no funciona!!

Match.com has too many women who are still not fully single, as you see way too many profiles of women who say they are "currently separated." What single guy wants to worry about an upset and angry estranged husband?

There are more people that are trying to scam you than actual people try to find a date! Most of the men and 1 woman that contacted me or I contacted all tried to scam me. Good thing I investigate matters first. Then there are the "separated" men that are still married or claim it's complicated. The complication is that they are still married. At the very end of membership I did find a really live man however, he only wanted to travel 10 miles outside his radius!!! Seriously....this site was good for entertainment only - not for dating sadly.

99 percent of the men who asked for my phone number never called. Why are they asking for my number if they don't plan to call? One is because they are married (I went on a date with a guy who claimed to be divorced but wasn't), or because match is making up fake profiles to get me to keep giving them my money.

I have been on this site for about six months and I keep getting messages from guys, actually good looking pictures, but all of them seem to be the same story... widower, in the armed forces, stationed out of the country, coming back to the US in the next two weeks. All of them contact me and ask that I respond to their personal emails because they are not renewing their membership. I just happen to get their info 24 hours before their memberships expire. It is just a bunch of lies, a waste of time and money. Do not sign up!

I don't want to come across as arrogant but I'm the woman Match.com wants on their website. I don't know if it's because I didn't reply to most messages or because they'd have had to refund my $$$ because their "guarantee" didn't work for me but they pulled my account and refuse to explain why. I'm definitely going to have Amex revoke my payment to them. Beyond that, their matching algorithm is for the birds. They don't send me matches even closely approaching what I said I'm seeking. Bah to you Match! Bah!

They charged me even after I unsubscribed the membership! I should've make sure I got the confirmation email, but I ignored because I thought I eventually would get the email. They never sent confirmation email and charged me over $100 for another 6 months of membership! I had to block my credit card just in case they charge me again! I wonder if they charged me again since I subscribed with discount coupon?! I hate match.com!!!

The website is full of misleading billing information. They WILL NOT refund any money, EVER, once they get it from you. Also, there is no chemistry or matching involved. They will send you "daily matches" which is pretty much every single person in your area. The concept and commercials are good, but the women get bombed by every man out there. So basically it's like applying for a job during a recession. The best looking guy with the right things on his profile will score indefinitely, and they make a game of it. For the average guy, not so much luck.

First time out I ended up with a RomanceScammer. I reported it to Match.com and they couldn't of cared less so now I'm out $6000.00. Check out RomanceScammers.org which directs you the FBI that gives you tip regarding Cyber dating. I also reported receiving a ** email from some guy in Florida. At least they removed his profile. This also applies to OurTime.com, they are one and the same. If you're not happy with the service update your credit card info with a card that's about to expire when it's time to renew your membership. That'll teach them or call your bank and have them issue you a new card and don't let Match.com know and the renewal charges will bounce.

If you give a credit card to match.com, then kiss it goodbye and say HI to fraudulent charges! I joined in February 2014. I canceled in May 2014, writing them to ask "how do I close auto billing?" Every month it is an hour with capital one cc and now my bank America credit card. These people are the biggest thieves and scum! MANDY GINSBERG in charged over there should be locked up for 30 years with all the money she steals everyday. Fined 14 million last month by the FTC. Good luck with them!

First off. I thought I was paying for a few months at a monthly charge and they charged me for 3 months. When you cancel, you do not get your money back and that is their policy. But most importantly, they do not care about their customers at all. I went on a date with a guy, and after having a decent time with him, I brought up the fact that I did not like that he was touching on me. It was an invasion of my personal space, at least until I got to know him better. His name is Russ and he lives in Bend. He challenged me and said he should be able to show affection whenever he wants regardless of how I feel. Then he got up and left the Sushi Rest. and stiffed me with a $100 bill.

I made the mistake of signing up at Match.com. My biggest mistake was not reading the small print. Later in the evening, I realized what I thought would be a monthly charge was in fact a lump sum. With the holidays near and being in the construction trades which is uncertain during winter months, I immediately went on line and canceled my subscription. Even though the transaction showed up as pending it still went through. In a day and age when you can return almost anything you've purchased this seems almost unbelievable to me.

I signed up for Match.com. I was instant messaged within the hour of joining by an alleged military person. He asked for my personal email stating that he was overseas and he had issues with match's instant messaging. He sent me a couple of photos claiming to be a soon to be retired widow. He claimed he was stationed at Camp Eggers in Kabul Afghanistan. He was evasive to my questions, but sent me a long winded email titled "all about me", which consisted of a military resume. I googled camp Eggers and discovered it was closed this year and that the verbiage he used to describe Eggers was verbatim. I further found a military blog indicating a scam that is occurring with men from Africa posing as US military personnel, who become involved via email and eventually ask for money.

I'm not an unattractive person but have had 190 views and only two people messaged me, which quickly stopped for no apparent reason after some basic hellos. Someone sent me a 'wink' and I immediately responded because I was on. Absolutely no response. It's amazing how many people are on but no one is willing to chat. Lesson learned.

Seriouscigars.com was hacked and someone got my credit card and personal info. They used different cards on different emails that were stolen so my card was billed 60$ and I reported it to my bank. The bank reversed the funds and cancelled my card. I got a new card a few days ago and now my email has 100+ emails from Canadian men interested in this female hacker. There was also someone else from seriouscigars credit card info used to create the account.

I checked the DO NOT renew on my profile. They renewed anyway. The customer service rep said that she looked at my profile, and I had not checked it! (I was charged twice: 127+ $). HER supervisor declared to me (and my Capital One agent) that this option was not available. It WAS in early 2013 because I remember clicking it (after digging for the option). THESE people are thieves AND liars. Who wants to join a class-action lawsuit? THANK goodness I have Capital One has the recording of the rep and her supervisor, and they have conflicting reasons for MY charge.

I created an account, entered some information, and suddenly BAM back to the first page where you sign up! I did it again, entered the same email and username and pw, and the same thing happened again! Third attempt was different, I didn't fill these personal information pages, I went straight to my profile and settings page, there it says I need to confirm my account. I did it by clicking on the button in the email they sent. Then I got an error message that this email and account don't exist. I tried to log in, and the same thing: My account just doesn't exist! I registered for the 4th time, and logged out, and then I tried to log back in, and the same error!

I want to express my absolute disgust towards the customer service department of Match.com. Users beware - if you do not take your account off of auto-renewal for billing, you will be charged and denied a refund. I called a few days after I discovered a new charge on my card because I never got a notification that my account was about to expire and apparently they put you on auto-billing when you first sign up for 'convenience'.

I signed up for 6 months, poked around the site for about an hour, found it to be totally useless, and promptly cancelled. Saw a charge for $137 on my credit card the following day and called the Match customer service line to request a refund. They absolutely refused, and I gave the person a piece of my mind. Then I contacted my credit card company to dispute the charge, since I am out $137, and Match is out nothing. This company is not interested in customer service at all, just in raking in the $$$$. I will NEVER do business with them again and will advise anyone I know against it. SCAMMERS!

This website is plagued with non-existent matches. It does not attend to your preferences and requirements. For example, if you ask to be matched with men only, you start receiving "likes" and "emails" from women or worse from women claiming that their bosses are too shy to write... PLEASE! Sometimes, you receive these pathetic, full of Sh^&%, long emails that are just too insulting to your common sense and intelligence. Do not waste your money.

I paid for 6 months membership by my VISA for Match.Com last October. After 3 weeks into it I couldn't log in to my account and I had to do it via my Facebook log in. I discovered my account was hacked by someone else and using my profile and e-mail to communicate to others. He changed my e-mail address in file, my age, my picture and my location. The next morning I contacted the customer service and they restore my account after changing my password. About 4 days after, I couldn't log in again and my account was blocked in by match.com with no explanation. I contacted their customer service again and was told it is in the hand of the head office and they have no information about my file. They will send request to them and I will be contacted in 24 hours. This did not happen.

I decided to give Match.com a try since they had a half price sale. I am 50 years old and Match would send me profiles of women between the ages of 28 and 38 who claimed they were interested in me. The problem was their profiles said that person was interested in me...listed they were looking for men no older than 40. One day I was online and I get three wink alerts in my email box from pretty women half my age. I immediately click on "View Their Profile" and all three profiles were not available or deleted. I called Match's customer service to ask why these profiles were unavailable since I just got the Wink alerts five minutes ago. The match customer service rep says to me, "We do not send fake wink alerts to people in order to keep them as members." The problem was, I never mentioned that nor did I accuse them of doing that. Finally when I emailed them to cancel my membership, I was bombarded with pretty women's profile, mostly from out of state. What a joke.

I paid for the 3 month service about a week ago. First of all, you have to be on your guard because there are scammers lurking in there with fake profiles. The scammers I came across were trying to get your email address or phone number right away when they send you a message or when on instant chat. Also by looking at the girls profile, you will notice a 29 year gal old looking to meet men 70 years old... yea right! Or look at their Ethnicity and it reads something like "Latino/Asian/White/Islander" and the picture does not match... yea right! So, again beware and always be on your guard. The plus side is there are a FEW real girls there. There are few and far apart. I did manage to meet one lady and currently arranging to setup our first date. But it took about 40 emails all together to get one to respond. It's all a numbers game. Just make sure you post your best recent picture. I've seen some real ugly photos where the girl look like she did not care. If I get a chance I'll post an update in the near future.

They told me someone had infiltrated my profile and sent out messages posing as me! However, they would not disclose if it was internal or someone who had obtained my password and logged in as me! I would need search warrant to release any account info. Other than being a huge nuisance, I'm concerned about the safety of my personal and financial information! Has anyone experienced anything similar?

I had the account for 3 weeks before I cancelled. The 1st 3 days I couldn't get on because the password didn't work. Had 1 week of ok operation, then my password got messed up AGAIN. So, I cancelled and I was informed that they don't refund you any money. I spent $139.00 on this stupid website. Never again.

I had a one month subscription with Match. I cancelled, then all of a sudden I had likes and emails. Signed back up and the 3 emails turned out to be 1 and the guy didn't even exist. There was no user account by that name. So I cancelled again. I feel stupid for this but I got a bunch of notifications that 21 men "liked" me and I had 2 emails. So, I tried again. It was the same thing. Bogus emails from fake accounts. Very hurtful.

Most of my "matches" did not match me. If they did they based it on general qualification such as "he has no children living at home". Since I am in my 60's that is rather lame basis for a match. It seemed like many of the men I emailed did not exist; not only did they not respond (reasonable) but some never even read the email/profile. These were the most interesting ones. I think they didn't even exist in the match world or were on a long, long time ago. I have a personal friend whose profile popped up. When I told him that he said, "I've haven't been active on Match for about a year!"

I did not meet anyone of interest during my subscription. I had men asking for money, etc. Never had I a compatibility rate over 90. I cancelled prior to my subscription end date and they still took money out for another subscription. I contacted my credit card company, and they refunded my money. Then Match billed again and I lost the money. So now they have over $76 of my money and I cannot login to contact them. I called my credit card company again and they stated there is nothing they can do. NEVER will I recommend Match.

First response on Match.com...was a SCAM ARTIST. Wanted to borrow $2,000.00 after 3 days of sending red flag LOVE texts. 1st clue... works in South Africa... wanted to correspond on IM Messenger. His name is James **, goes by **. His bank is USCB, of which I'll send copy. Contacted Match.com. They did NOTHING...!

It’s decent site-- for a web dating site. If you're a trial member there's nothing you can do there-- you can't send emails, and you can't read emails if anyone writes you. And they review everything you try to post. If you write anything critical to the site, they edit it out. They used to be a lot more strict about photos. Now, if it shows your face they'll generally allow it. Like all web dating sites, they claim just about a 50/50 male to female member ratio, but I don't believe it. There are always far more guys trolling the web for women. That’s just life! Anyway, like I said, you can't do anything there unless you pay to subscribe-- and it's not inexpensive. But the plus is, women who've paid are probably more motivated to meet someone than women who do the free sites like PoF and zoosk, so that's good.

I am a tall, fit, professional in my early 60s and used Match several years ago when I was first divorced. After 6 months, I had interacted with about 200 women online and had met over 30 for a dinner date. I met a beautiful, fit, professional woman who was smart, funny, and enthusiastic about our relationship and we had a wonderful, exclusive 2 years together. It ended over events that were outside of our control and not either partner's fault. I had used POF during that initial search and met only a fraction of women compared to those from match. Over the last year I have re-enrolled in match, as well as POF and joined the free Cupid site. Again I have interacted with over 200 total women online and met over 40. Again, match has produced the majority of those meetings and those women have all been reasonable reflections of their profiles.

I suddenly began receiving emails from these thieves, and I NEVER have had an account or membership with them. In fact, I've deliberately NOT joined their site. That means they phished my address, and who knows how much other information about me? I've sent numerous emails asking them to stop emailing me. I've "unsubscribed" following their BS instructions, and that's only gotten me MORE emails. I work in the disputes department of a bank, and I love processing against these creeps and taking money away from them and returning it to the multitude of customers who've been ripped off by these thugs. Contact your bank and dispute the charge. Each dispute costs Match.com a $40.00 fine and more. It also damages their relationship with their bank. Go get 'em!! Grrr.

Fraud, flat out lie. They say you have someone who favorite your profile. When you respond you can never see their profile. Then they show people, you send e-mail after e-mail never to get a response. When they send you an alert someone likes you, they're always 1,000 miles away from where you are. Now I'm going to try and close my profile. Get my money back!!!!!

Apart from the pitfalls, highs and lows of online dating, my biggest complaint is that I can't unsubscribe the iTunes. I really don't want the service, it's not a good time, and having it actually stresses me out. I still don't know how to stop payment, my best guess is to cancel my credit card on the account. But now I can't purchase anything in iTunes for 3 months until the account has expired. Or it relapses. Other than that, it's what it is. It's not clever or flashy. And for men, I'm sure it's stressful. I met someone special on there, by luck, I think. It didn't work out, but I wouldn't have met her without it. For that I gave it 2 stars.

As my 3-month trail membership came to a close (I decided not to renew), I gave my email address and phone number to some women with whom I had been communicating. Some time had passed and I figured they just were no longer interested. I reread one of my messages and noticed that my phone number was incorrect, and thinking it was just a typo, I sent another email with the correct number and an apology. After reviewing other messages I had sent, I noticed that the same mistake appeared in all of the messages. I also saw that my email address was changed from "[aol username] @aol.com" to "[match.com username] @talkmatch.com", thus assuring that any further communication would be possible only through the site and a renewal would be required to continue. I still had two days left on the subscription.

I subscribed to Match.com on 11/2/2014 at 10:53AM thinking that I was going to be paying $19.99/mo. as advertised. Once I submitted my credit card information, it stated that my credit charged was charged $239.88! They charged me for the FULL 12 months at once. At no point during the subscription did it say that I was going to be charged the full 12 months at once. I went to their website at exactly 10:57AM (4 minutes later!) and canceled my subscription. Three days later, I saw a transaction on my credit card for $239.88. I tried to find a customer service phone # to call them right away to get a refund but instead found an email address.

I subscribed for this service this morning for my mother. Once logged in, I tried to help her create her profile and search for singles. The ease of use for an older individual was not ideal in the least. The site promotes that it is easy to use at any age, but this is clearly not the case. The site was even hard for me to navigate (took me 20 minutes just to get a picture uploaded). My mother decided that she was not going to be able to use any of the features by herself, so I called the company to cancel. After being a user for a little over an hour, I was denied a refund by customer service reps, supervisors, AND 2 managers. $150 for an hour of use. DO NOT USE THIS SERVICE! They are thieves.

After being with Match.com for 7 months, I've learned and realized their business lacks integrity and definitely don't care about its customers and cares only about revenue. Ironically, Match.com is a company that's suppose to "HELP" people find love, and yet it's not a people-oriented company at all! Match.com automatically renewed my 6 months subscription with my consent. When I found out, they told me user can choose not to select automatic-renewal option. So basically, by default, when you first sign up to Match.com, the option of "6-month automatic renew" is setup in your account. As a user, you're not aware you had this choice until Match has already charged your credit card.

Finding a good woman in match.com is nearly impossible because everything is based on their viewpoints and often their misjudgment of my character, written and photos. The biggest flaw of American women are their high expectations for men what she wants. Flexibility and adaptability are keys for the relationship. The meeting and date reality from this dating website of match.com is 80% of failure. Some women are prostitutes or ex-prostitutes, femme fatales, and even, desperate for they're seeking a gold digger. I was unhappy with the dating web service, and they kept pushing me to join their dating support sites such as chemistry.com and additional fee for deceptive ad of boosting the chance to meet more people. I cannot refund till the expire ended. It really wasted my money for this gimmick dating website. We suggest you to avoid www.match.com, and it is not worth! Stay out of this dating Web site at all cost.

Auto renew is a scam. I complained and told it's policy. Well it's a terrible policy, it's robbery! I asked for a refund once and got it. They never turned off the auto renew.... Daaaaaa!!! Obviously I didn't want it anymore or I wouldn't have asked for a refund the first time. I need a lawyer. I think a class action is in order and charges for theft would be appropriate...... Any lawyers want to take this on?

Match continued to bill me, refused to refund my money, or even pro-rate a refund after I contacted the company with my cancellation. Citing "policy", no one with whom I spoke apparently had authority to act responsibly to assist consumers.

No consideration. Paid for 3 months of service, stopped cold at 40 days, told to contact resolution dept., no such dept exists.

The worst men I've ever met in my life were from Match.com. The last man I met on Match.com was 5 years ago...when I was done with Match. He's an abusive bully narcissist (redundant?). He couldn't get a date any other way and surely no one who personally knows him would fix him up or introduce him to women. Five years ago, after I literally ran from him, I see he's still on Match.com, and other sites as well, scamming women. He is not looking for a date/relationship, he is looking for victims. He uses them for sex and moves onto the next victim. I think this is very typical, not an isolated case/situation.

I had been talking to someone online and I got this email: "Re: Hello - I pulled up your profile and came up with what I could not believe. You can see it for yourself, just follow the link or copy and paste it on your browser and see what am talking about. I think there should be an explanation for it. Kindly view and see for yourself. Hope to hear from you." You can tell it is a scam... but this is one of many. Anyone else getting these type of emails?

I am talking to all the women out there who are looking for a relationship. Do not for any reason try it, it is a waste of money and you will end up feeling worse than how you started!! This is a hook up site. I wish I had read something similar before I joined and it would save me a horrible summer.

I had a terrible experience with Match. DO NOT SIGN UP! It is actually a scam. The people on there are all strange. I met up with three men and they all stalked me and constantly texted/called me. Therefore, I am done. When I tried to get a refund for a terrible and scary experience, and also not even utilizing the account for months due to a surgery, they would not give it to me. They want to collect as much money as possible without even actually doing what they can for you. They will charge your credit card without notifying you. Customer service was extremely rude as well, very condescending, and they only want your money.

I found out that my legal husband who is still married to me opened an account with Match.com. I called this company to complain that the screening process is not adequate and that married men should not be signing up. The company basically did not want to hear what I had to say and pretty much said screw you… Does anyone know how I can expose the company and my good for nothing husband for unfaithfulness?

I was a victim of falling for a advertisement and getting a 3 month subscription. I was given the option to sign up for 1 month, 3 months, 6 months or a year... So I did the 3 months subscription - Now one would think you buy a 3 month subscription, then your account would only be active for 3 months unless you renew your account. Well, I am at fault that I did not read the fine print well and I was continuing to be charged for an account that I never used and thought had closed. After contacting the company, they were rude and unhelpful. The first person said, "we don't do re-funds", then when I asked to speak to a supervisor, that supervisor gave me 1 month refund. I was not happy with that, so I called the corporate office in Dallas, TX and I was given another 1 month refund. So a total of 2 refunds so far from a company who first employee said "we do not do refunds". So that obviously not true.

I joined Match & all I got were inappropriate emails, scammers & all my matches were WAY outside of my preferences. LOTS of hidden and fake profiles as well. I paid with PayPal & filed a dispute/claim against Match & PayPal found in my favor after I submitted my complaint. I had tried to no avail to reach Match by phone & email & received no response ever. So....if you paid using PayPal file a dispute & escalate it to a claim & they will most likely refund you because Match will not respond to even PayPal's emails!! Good luck! For me...lesson learned, I will not be doing online dating anymore as I have yet to find a decent dating site.

Joined free portion of site & completed profile. Within 2 days, I received 3 emails from the site urging me to subscribe...seems 3 members had made me their "favorite." I did subscribe, paid my fee...only to find out that there were NO members who "favorited" me! I sent a total of 25 emails in 2 days and got NO replies! Called Customer Service (?) and was told there are NO refunds! They explained that members who favorited me were no longer on the site! THIS IS THE BIGGEST SCAM I'VE HEARD OF IN A VERY LONG TIME!

I met someone on Match.com who claimed to be 35. It turns out they were 47, and the images they used were most likely over 10 years old. I barely recognized him when we met. This man also gave me a fake last name, and told me he was a firefighter. I felt very awkward at our meeting and finally I went to the bathroom and pretended I was sick and left. This man knew my full name and he continued to text and I blocked him. He must have googled me because he found my email address. We never communicated through email. It was strictly Match.com then by phone. It was when he emailed me that I noticed he had a different last name from what he gave me. I googled that name and apparently he had been arrested! He told me he was a firefighter, which he WAS. He was actually fired for sexual misconduct, years prior. I explained all of this to Match.com and they said they "know how I must be feeling", but they refused to give me a refund.

Well it appears that back in February 2014 I had contacted Match to cancel my subscription. They did indeed cancel and issued me a refund of the renewal. Now after signing back up with Match, my subscription ended yesterday the 14th of October 2014. Now I was recently laid off from my job about 2 weeks ago and was not paying attention to my renewal date. I was contacted by my bank today of the new charges. After contacting Match they refused to refund me because they said they did a 1 time courtesy refund already. I asked if there was a manager I could speak to and plead my case. They said no and that they follow the same protocol. We all know that is BS because EVERY company has someone that has the authority to make the final decision. No compassion for people. I am unemployed and now paying for something 1 DAY past the renewal that they say can't be undone. I could see if it was 1 week or so after, but 1 day!!!

I helped my mom start an account on MATCH.com. She has been lonely since my dad passed away a couple of years ago, and she is finally ready to move forward. As you can imagine, this was a big step for her. We quickly realized this site was a HUGE waste of money. She was immediately contacted by scammers. None of them lived within our location, and upon photo searching them online, we learned they were all scammers in some way. Reported this to Match.com and all they would say was, "you need to be more specific in your profile if you want to find a real match." Are you ** kidding me?? No refund, not even a partial for the 3 months she paid, even though she's only had the account 4 days. Someone needs to shut them down.

They automatically charge your credit card without warning. They don't allow you to see the end date of your subscription on the mobile site or the app so you have to have either a good memory or set a reminder to cancel before your subscription ends. A legitimate business would at least send a reminder email that they will be billing you for a renewed subscription BEFORE they bill you. I had to go through my credit card statement to realize I had been billed and when I called for a refund I was denied. They wouldn't even credit me for shorter subscription time and acted like they were doing me a favor by cancelling my membership so that it doesn't automatically renew the next time. Definitely not a customer service based business. Subscriber beware.

Match.com took money from my checking account without my permission. I cancelled my subscription with match.com in May of 2014. Then in October of 2014, I called my bank's fraud prevention line at their request. They asked me if I authorized a payment to match.com just a few days ago (October 2014). I told my bank no and I reported it as fraud. Now I need to try to get my money back.

I signed on for a three month membership in April 2014. I cancelled the membership (as required in order not to be auto renewed) on the site in my account in early June. I hid my profile at the same time since it would otherwise be active until the 3 mo. term was up. I never signed back on but my card was charged July 11 effectively renewing my account. I called the company and was given an automated refund process. My son went into the hospital about that time and I failed to confirm the refund until I was charged yet again Oct. 11. I immediately phoned and bypassed the automated refund system. They refunded the Oct. 11 charge but in spite of admitting they could see I was both hidden and never used the site after I claim to have cancelled, they would not refund the July charge.

I checked out many of the online reviews as I thought about whether or not to get a subscription to Match.com. I have been a 'looker' on the website for some time, browsing the website features and available profiles. It was quite obvious that some of the profiles were old (one guy's profile stated at the bottom that he had added that last line in "2012" -- I assume that if his profile had indeed been updated in 2014, it would be common sense for his profile to reflect this).

Be mindful that all your effort on match.com can be a complete waste of time. Match.com monitors our activities. If they feel our activities are bad for business, they "terminate" the account without warning, without providing a reason, and without refunding any payment balance. That's what happened when I started to have a lot of correspondence. I had made lots of friends, trying to sort out who is best for me to date, when Match terminated my account, after investing all that time, just as I was getting close to finding the right person.

I came on match.com because I was told by the site that BBBW and BHM were a huge part of the site. This is NOT true. Paid for 6 months and met no one except men who wanted a warm place to put it OR were romance scammers or cat fish. It's really sad. Now that my "paid" time is up and I'm on the free time, there are no new choices for me to contact. Don't think this is the right way to meet anyone. Good luck to the thin ladies out there. Maybe you'll get a better chance. Good luck on your search. To top it all off, if you give a bad review (less than 4 stars) on match.com, the system won't take your review. That's why they have a 4.7 rating.

Joined Match just about a month ago - have already reported almost 40 fakes or scammers. There are so many guys listed as widows all with no preferences - a dead giveaway! Match says they have a team of people who look into profiles - well if so they should hire me and fire the rest of the team. These fakes are so easy to spot. There are women fakes and scamming women also I hear. I am going to quit even though I have paid for another month and know there is no way to get a refund. Match - shame on you!

Been on this site several times, no luck whatsoever.... Will never join again and don't recommend to anyone.

I have been on and off Match multiple times and I thought I would give it another try. NOTHING has changed and if anything, has gotten worse!!! This site is a JOKE. It might have been a good site YEARS ago when people were finding their match, but as time has passed by, that is not the case anymore and so many scammers on this site. Match also post PHONY profiles on here just to get people to join. When you do, you find out these profiles are NOT genuine. Also... beware... Do NOT give out your personal email address to anyone on here or your phone number until you meet them. In one month I had at least ten people email me telling me this was their last day and they were not going to renew but wanted to get to know me through personal email. I was smart enough not to share and emailed them back calling them a "scammer". That is exactly what they are too!

I give this company a zero star rating. I signed up for a subscription for match.com because I thought a paying site would offer better odds of meeting someone who was serious about finding a mate. The first thing that was peculiar (I should have stopped right then), was that unless you clicked the permission to auto renew it would not allow you to proceed with the prescription process! I decided on the 6-month membership (silly me) because it seemed to be the better deal. It also stated that if you took that, your membership would renew at the same rate (wrong... It would renew at $30 more! AND THE AMOUNT IS IN US FUNDS).

I buy 3 month in match.com. I have a lot of men wanted to chat with me. They all begin very nice chatting about a week or 2 weeks with me, after that they all go for a trip to Africa and start asking for money. They send you photos, they call you on the phone, but all ended the same way, asking for money. What is happening with match.com? It is converted in Alibaba and the 40 thieves, don't have any respect for people's feelings any more.

Match.com now has a feature called "hot spot." You’re basically paying extra money on top of your subscription fee. What it claims to do is place your profile at the top of searches for 1 hr so you get more activity. After months of no interested activity I decided to give Hot Spot a try. I immediately started receiving winks, some from very attractive women. I tried to send emails to some of the women who winked at me but all their profiles were hidden. Why would women show interest but not allow you to respond by hiding their profile. Is also an interest that most of the hidden profiles were from women that look like they could be models.

I have joined Match on two separate occasions recently and once many years ago. Each time I took only a one month membership and made sure NOT to select the auto renew option! They are very quick to take your money. However the 'matches' were often very far away or not at all compatible. Why would you 'match' me with a guy who definitely wants kids when I definitely don't! This is an irreconcilable difference as is racial preference. Further the obese matches are clearly not a match for my active lifestyle?! Then there are the bait emails and flirts that I believe are initiated by the company. Before you pay there are endless flirts, interests and emails. The second you pay, NOTHING. Then, when your membership is due to expire you will again be inundated with winks and emails which you will then have to pay to read.

They are making too many fake profiles, plus they charge you automatic without refund. Yes $40 or $100 is not big deal if you find a right person. But they have to do right. Be careful. Make you cancel your membership. I have been there for one year. Did not find anyone - mostly creepy. Never, never, ever go Match again after I find out they try take advance of us.

The auto renewal feature is a good feature and I have no problem with that. My issues is that they do not warn you about charging your account. I got no notice except from my bank informing me of the overdraft caused by this charge. That is a problem. I get so many junk emails from this company on a daily basis but they can't send me one that says I am getting charged tomorrow for a renewal. Poor customer service for sure. I will never use Match.com again. There are too many free sites to use now which is why I quit using Match.com in the first place.

Match.com is totally bereft of any sort of conscience when it comes to how to treat their customers. I have now been a member a month, and can seriously say that I've never been so angry and disillusioned by a membership anywhere else. They charge you hideous amounts of money for very small possibilities of contact with other members. Only if you continue to "upgrade" your account and profile with lots of extra add-ons is there a chance to get actual contact with presumable dates.

I bought a 3 month subscription and can't get a refund even though I closed the account after 9 days and didn't correspond with anyone.

I paid match 137.00 to be added on their site. I have no way emailing my contact. Every time I try, it say, "apply now when you paid with you should get results." This has been going on for three weeks now. I am paying for something I cannot receive. Please help me solve this problem.

I deactivated my account when I still had more than a month of membership left from my 3 months membership I purchased. And I just found out last night, they charged me $78.36 on my credit card for another membership when I did not signed up for membership auto renewal. I called and spoke to several customer service people, and they all said they can't issue a refund because it is a company policy that their membership always automatically renews without customers permissions. If you don't go on the website somewhere and cancel the auto renewal, it will be auto renewed. Well, first of all, if they do not give you an option of membership auto renewal, and just put everyone on that anyway, that is very shady.

My account auto renewed.. I called the next day to cancel and they told me I sent an email, so too bad... Spoke to a supervisor, she said she would give me one month but it was not even a fraction of the three month renewal. I put the charge in dispute knowing I would lose but pay them later. When I lost the dispute they had locked my account and then said they will not re-instate until 60 days.. by that time my subscription is over. You can't get a person on the phone, the people you do get can't help you with issues like this... so they are holding the account hostage.. I didn't like the site to start with but if I paid I might as well see if anything changed. But as I said it is held hostage so now I paid for a 3 month subscription and can't use it... How the rich get richer..

No need to pursue match.com regarding my previous complaint. Misunderstood and as far as I'm concerned it has been taken care of and thank you.

I deactivated my account at the end of July but was renewed anyway. I didn't realize this until I received my credit card bill at the beginning of Sept. I didn't do anything about it since a month had already passed but was wondering if this is a recurring issue for customers of Match.com. I've heard from other friends that it has happened.

I wrote a review a while ago about Match and thought I had learned my lesson. First off, I want to note to all I have used all the services that Match has to offer. Emails, winks, events, everything. I have actually, through sheer luck, have made one friend, a nice guy who after time, we are becoming friends. Then recently, I meet someone else who as it turns out, we are better friends. That I am not upset about.

The first "gentleman" I communicated with we talked via email for 1 month. He said he really cared about me. He listed in his profile that he lived in Woburn, MA, turned out he didn't. He said when he was done with his business, he would move to the area. Well he started to have trouble with his business and he would lose everything if I did not give him $3,000.00. He harassed me and I had to go to the police. Of course he removed his profile so how do I report him to Match, so he doesn't do this to someone else? Match does not seem to make it clear or easy for reports. The next two guys were disgusting perverts! I wish there were a better screening process but I guess there can't be. People are paying good money to meet their "match", the site should be more user friendly.

I joined Match.com in early 2012 and after a couple months of no luck I discontinued my membership. Then on Nov 8, 2013 I rejoined using a free 7-day trial which I did not extend. This week in September 2014 a friend told me my profile was still there and it just says I haven't been on in 'over 3 weeks'. I googled my username and sure enough it popped up with Match.com but there was an overlay window that wanted me to enter name/email etc to look at the profiles. Match.com is using old inactive profiles to expand their user base.

This site has one objective, & that is to milk you of fees. The default position is that when you join, they open the repeat subscription, which you cannot reverse for 48 hours. This I did, then they offered me a free upgrade, & unbeknownst to me, they reactivated the repeat subscription (they say that I should tick the box to unsubscribe for a repeat subscription, but as I am not reactivating it, I have no way of knowing if this is true). In any event, it is clearly unethical. I e-mailed them twice via normal method, & twice I sent messages via the site. I received no reply. The only way I could get a response was to phone, which costs 10p per minute, & even then the person on the end of the phone was rude & very matter of fact. As far as the site itself is concerned, it is not bad, but the whole business model is to keep you subscribing & snatching your money. The matches that it runs for you are so far away it is laughable, so you are far better off searching yourself. Avoid the site. It is expensive & designed to take money from you in any way they can.

Subscribed to Match.com for 3 months. Less than a month later, my bank called and asked if I had authorized a charge for a Cupid.com. Match had already deducted another subscription fee and tried to deduct for Cupid. I contacted Match and they basically told me I was in error. They hadn't deducted anything. I had to cancel my debit card and wait a week for another. Charges were reversed by the bank. Guess they might have got away with it had they not got greedy.

I have tried Match for quite some time and have had no luck finding that one true love. I don't blame Match totally for that but when you ask to send an age group that is within your age group and you get everything but then there is a problem. I don't want to date a kid and I don't want to date my dad. I was ok with that and finally said enough!, cancelled my subscription. I kept getting emails saying that guys liked my pictures and my profile and I was put off because I cancelled my subscription. I went back into Match.com and deleted all of my profile and pics. However the emails keep coming and this is how Match gets people. They keep sending the emails of pictures of guys that are acceptable and try to get you to subscribe again. I am human and do look at the pictures and sometimes the profiles. Well, there was this one that really irked me!!! The profile these guys put up are amazing. Who do they think they are.

ONLINE DATING SCAM - My sister went online to match.com and had to subscribe and pay to communicate with anyone. She got a hit from Robert **. Robert ** said he was from the Ukraine and he had an adopted daughter name Jordan. He sent my sister pic of him and his daughter. He worked on my sister for about 3 months. After one month he was in love. He sent her sweet words and love songs. He said he was an architect and very rich that she would never have to worry about money which she said she was a single mother on a fixed income but she takes care of herself and her children and did not need money. Finally he said he was flying in with his daughter to meet my sister.

I subscribed to Match.com and so far have had to cancel twice. I have been ripped off by them already for $115.11. I called them when they responded to my bank by saying I had accessed this account over 110 times during the months they billed me again. This company are liars and they will rip you off. Do not trust them with your banking information. I am going to the BBB although I do not know if it will do any good. At least it will be on record for anyone else who is smart enough to check the reviews and complaints before they try this company.

Back in December of 2013, I subscribed to Match.com I cancelled 4 months later. Chemistry and match are the same company and I have been inundated with emails saying my account was activated on chemistry. I did not create or reactivate my account with either website. In fact I never created one with chemistry. I called and all they could tell me was that "someone" created an account using my email address and user name. Now I am pretty certain the "someone" was in fact match/chemistry.com. It is a scam. I have had to cancel this 3 times now.

Match uses false account advertising - offers a 2 day trial period if you sign up, but then charges you full amount and says that they won't refund you because you received messages. Phone representatives said that they could offer me the refund, then offered me a 25% discount, then changed their mind and said that they couldn't do a refund because the account was charged. (They don't seem to understand the definition of a refund!)

Since signing up with this website, have had five people contact me, two of whom were trying to scam me. One serious enough that I have notified the Fraud section of our police force in England. Told Match, after a succession of abortive phone calls, showed very little concern. As regards the rest of the website, their matches, totally not in line with anything I was interested in. Sent me details of women and overweight men, two things I specifically do not want and when I complained, I was told they were just guidelines... So why are they calling them match? Then received numerous emails telling me my profile popular, when only one person looked at my details. When I do a search, not deleting the people I do not want to meet. Search for fifty miles away covering people 500 miles away, etc. Despite numerous complaints from me, no help whatsoever. A total waste of time and money.

I am 52 years old and wanted somebody within 60 miles. I was getting emails from 30 years old and some of the people were WAY over 60 miles away. The people I did date and go out with were not what I would say were honest with my requirements. I had to settle for what I could get on the site. Pretty pathetic and I did get my heart broken from a pathological liar.

I signed up for a 3 day trial - misclicked something in an add on, the sidebar regarding a reduced monthly fee and when I tried to get my 3 day free trial It signed me up for a 3 month membership instead. When I called Customer Service (legitimately within the first day after having put the order in - as soon as I realized the error) they were unwilling to correct their technical mistake on the phone or provide a refund. I asked to speak with someone in a higher position of authority and was just put into an email list that couldn't be responded to.

Don't waste your money. Their customer service is horrible. If you're not satisfied they refuse to credit your charge account.

After setting up a profile with specific details, NOT one thing was followed correctly. Called to cancel & they will not refund my 3 months subscription. Poorly run. DO NOT use this site.

After reading reviews I was careful to set my account to NOT auto renew when I joined. I even changed my payment from Paypal to a credit card so I would have more control just in case. It didn't matter, they auto-renewed and charged Paypal. When I called, they said I'd used email so they'd have to bill me for a month, which was half of the 3 month charge. I was told it changed back to auto-renew because I'd read an email, but I am sure that it was not auto-renew because every week I would go in and look at the setting to be sure. This is definitely a case of fraud, but not sure who can stop them.

I was on Match.com on and off for about 5 months. I met no one. Most of the men were of a foreign nature, and out of the USA, like in London, Cambodia, etc. We corresponded for a couple of days to about 3 weeks, and then bamm. The questions came asking for x number of dollars, for one reason or the other. They are so sweet and nice, and call you baby, cupcake, honey, whatever, to get your attention, and than they ask for you to leave Match.com site almost immediately, wanting you to contact them through their personal e-mail, and or text. Yes, I did this several times, corresponding with all kinds. Most of them were widowers, never married, no children, the only child of their parents, but, parents are deceased for many years.

I had used the free trial offers twice. On the third time, I decided I would become a member. I would get updates in my g-mail. One I opened my mail and it was for an old account. I tried the help category, sent an e-mail, etcetera. My card was used to open another account because I went in to an old account space; I guess? The site also exploits people: the "free trial periods" are used as phantom profiles. They use them to for filler to feed the members who are lonely. I have written my states attorney general, I pray you do the same.

SCAM Artists! Don't use -- They renew billing at high rates -- even when you try to cancel online. They are a disgusting company with horrible customer service policies and no care for their customers at all. I believe that 1/2 the profiles are fake or predators. That is all I met --- beware -- OKCupid is so much better and free!

This whole Match is a SCAM!! DO not waste your money$$. There is no real ppl to be met, then they renew and take more $$$ on renewal, without consent!! BS! Waste of time!!! And money.

After several years of subscribing, my 6 month subscription had ended. I was on my smart phone to hide my profile and accidentally clicked on the one click subscribe button. And of course, I was automatically billed for another 6 mos. I attempted to contact Match.com through their customer service link which is obviously intentionally difficult to find. Evidently, they don't want to provide customer support because they didn't reply in either case when I complained about my unintentional subscription. Therefore, I contacted American Express to get my money back. I got my money back, but Match blocked my account so that I can't even go into remove my photos or delete my profile.

I took their 3 day trial offer. I automatically deactivated renewal cause this happened to me before. Even though I deactivated and definitely confirmed auto renewal, they charge me again. They claimed it was not deactivated. Total lie... Happened exactly same way 2 times. I am sure there are 1000's of others. Beware.

I have taken three-month subscriptions twice in the past year to Match.com. Prior to paying for the three-month subscriptions, there were all sorts of requests to speak, e-mail or meet in person requests. After joining the service, the requests dwindled to NOTHING for three months. There was however ONE request from a local female with all sorts compliments and come-ons. I quickly responded with absolutely NO response at all from that very same person.

I set a FREE account about 2 weeks ago. It soon became clear that the FREE account is completely useless as all you can do is search and surf. You cannot contact anyone, ever, at all!! So I decided to sign up so that I could communicate with the people I'm seeing on the web site, makes sense right? After paying the six-month program and spending about 3 hours sending emails to several people, I discovered a serious issue. As a paid subscriber, I can send emails, but only people who are also paid subscribers can respond. There is no way of knowing if the person you are emailing even has a paid account. So how many of those emails were ignored by disinterested people and how many were not replied to simply because they don't have a paid account?

I had my name with match.com long before I signed up for the paid service, and more than one friends told me about how exactly match.com works and its auto-renewal policy. So at the time of signing up on 11/23/2013, I paid attention to the following: A. Promotion price for 6 months at $89.96, B. 6-month guarantee offer, C. No auto-renewal.

I quit Match after a month and my contract ended at one month. Many weeks later I continue to receive emails from Match telling me about all the men who have winked at me or are interested in meeting me. Either they are keeping my picture up in order to lure me back and pay another round or they are lying to these supposed men who are interested that I am also interested. Either way, it is dishonest and deceitful.

I thought I had done my homework by researching top online dating sites. Match.com came highly recommended as one of the top five. However, it is clear that this rating does not take any of the complaints lodged against this site into account. I paid for a three month subscription and after two weeks, had to remove my profile because I had received almost a dozen scams and only two legitimate responses.

I joined the site for 3 months and opened my account on the phone. I specifically asked for it not to have the auto renewal on. During this time i discovered that the mobile app does not work in Canada but works if you are outside Canada (I travel a lot). During the 3 months i did not get any emails warning me about the auto renewal or explaining how it works. I didn't use the site much simply because they kept on matching me with people that were out of my match preference which tells me they just match you up with whom ever... I kept on getting matches that I had already said "no" to or already emailed show up in my matches again...

I'm a very good looking man at 45 yrs old. I signed up for a 3 month membership thinking it could save me money. I began with a search for ladies, sending winks and short friendly polite messages to probably a hundred ladies in all age ranges and locations. I was surprised when I received 0 response from my inquiries. My profile was very professional, descriptive and there were about a dozen really nice pictures of me. Nothing! I used their match every day and sent messages. I kept sending messages and winks to hundreds and no replies. Then I figured it out - there are a ton of men trying to score and a very small amount of ladies that have a paid subscription. So the entire program is a waste of time as nobody in the area is there and wants to pay their ridiculous fees to reply to messages.

I had signed up for a six month membership. It was canceled after two months because I allegedly violated some obscure "inappropriate contact" rule. I know who reported me and what they reported me for and it is sickening that match would do such a thing. I had exchanged emails a few times with a female member. She told me in her last email that she had lied in her profile (which happens quite frequently but mostly you won't find out about it). She was quite a bit older than her posted age and very unapologetic about it. If someone lied about their age, what other lies are they hiding I wondered?

I bought a 6 month subscription a year ago. The first misleading practice was to say that you could pay month to month but then they take the whole amount out at once. So I tried the service and like some of the other complaints on this site, I got people beyond my parameters winking etc. I went to a stir event and found that the men were almost all in their 60's; there were only a very small few that were 40's and younger. I was 51. I realized that it wasn't working so I cancelled early so I wouldn't forget. I called first and the lady told me I had to cancel on the website, so I did. Anyway, unbeknownst to me they took out $119.00 in Feb and then again last Thursday. I saw the charge and phoned immediately - not open on the weekend. Called first thing Monday, I kept getting kicked off the line no matter which phone I used.

I was on Match.com for 3 months, & had a few dates. I am not writing about the quality of the dates/service in that regard. I went onto the site via my cell phone & turned OFF the auto-renewal feature right when I signed up (I have made that mistake before). However, apparently, it didn't go through. I did not realize this because, in my mind, it was done. When I was billed the renewal, I called to cancel my subscription, but the phone number on my bank statement AND the number on their website would not go through/was disconnected. So, I had to use the 'chat now' feature. I chatted with 2 different people (Malvy & Kacey) & we talked in circles for quite a while. It was frustrating. When I went to actually cancel my account, while chatting with Malvy, I ended up getting an account renewal email - and was charged $35.99 in addition to the auto renewal fee of $68-something. What???

I had an active Match.com account from January through May of this year (2014) and I had about three dates in those four months. I sent out numerous emails and got very few replies. Half of the accounts that expressed "interest" in me, gave me a "wink", or photo "like" were "hidden profiles" when I went to look at them. About 25% of the other "accounts" were people who lived in other states. I live in Virginia and half of the accounts that said they "liked" me were in Texas or Minnesota. That's quite a long haul to go on a date. My first communication was with a scam artist who sent me some seemingly thoughtful messages and emails. When I tried to set up a date with her, she was in Singapore buying jewelry for family's business. This made me suspicious, so I copied & pasted the "letters" she'd written me in google and they came back as a known scam.

I'm a 44 year young man from Canada (articulate and attractive) who has used Match.com on a few occasions. While I have met a few nice women online (I stress, only a few) the majority of the experience is a nightmare. Here is a list of the problems I have experienced: - Twenty-something year old women from the US reaching out to me on a daily basis (obvious scams, but I will say Match does a pretty good job deleting these accounts quickly). - Men posing as women (hard to believe it happens, but it does). - 50 to 60 year old women sending me emails looking to meet...like COME ON!!!! If I wanted to date my grandmother, I'd sign up for geriatrics.com - Women who post pictures from 10 or 15 years ago, pictures that aren't even of themselves or who completely lie on their profiles (admittedly, there is nothing Match can do to prevent this).

I registered 3 days ago on Match.com. First, I only want 6 months trial. They somehow led me to a website stating I should register for 12 months. One click got me to 12 months payment processed instantly. After I paid, I had such a difficult time to upload my picture. I wasn't given an explanation. After spending whole day upload the picture, a message says the memory of the pic was too large. I tried to make the picture smaller by editing and resave. I finally got the picture ready, but my log-in is blocked. I called the customer service and a woman has difficulty speaking English took half an hour to get my email address. After a long while, she told me that the headquarter will respond to me via email.

I had a very similar experience with Match.com and its customer service. A lot of obviously fake profiles and scam profiles. The mobile app freezes constantly. And they signed me up for auto-renewal after I distinctly declined it. The sign up process makes it easy to assume that there is a normal cancellation policy. There isn't one. Tried talking to customer service, but it was more like talking to a brick wall. The reps basically admitted to every criticism on this site, then still refused a refund. For people who had similar bad experiences, I would file complaints with your bank/credit card company, and even file a complaint with your state's attorney general or consumer protection department. This goes far beyond poor customer service into the territory of deliberately ripping off their customers.

I joined Match.com June 7th 2014, got a message from a guy who I thought was local to me on June 20th 2014. He gave me his cell phone number which had a CA prefix. (I'm in Colorado) We texted for a couple of days and then started calling on the our cell phones. His connection was always being interrupted, so I gave him my land line number. He was "everything" I was looking for and he said I was too. I found out that he wasn't local to me but lived in TX, with a CA phone number. That was my first Red Flag! We started to email and he sent me pictures and I did the same. Couldn't send pictures to his phone, just his email. Ok maybe he doesn't have a camera phone. Then 2 weeks into "our relationship" he was being sent to Istanbul Turkey because he was a contractor and he was commissioned to build a bldg over there. He was going to come see me but had to change due to him leaving, but he was only going to be gone for 2 weeks and he was going to come see me then. I admit by this time with all the phone calls, romantic emails I could see myself with this guy. Plus the pictures he sent, he was fairly good looking.

The worst part of Match is that it is used mainly as a way for men who are married, players, wanted just to sext, or scammers to find a woman to either have sex with, sext to, or get money from. I would say that 90% of the men that I responded to were in 1 of these categories. I found out after I joined that Match.com is known as a sex site not a relationship site. Then when Match automatically renewed my subscription, I called them to ask them why they renewed it without my consent. I was told that it was clearly stated when I first joined that this would happen. They must get this complaint A LOT because she told me the exact wording and where it could be found, when you sign up. At the very least if they want to keep the auto renew, they should make the statement in BOLD LETTERS and send a reminder when your subscription is close to ending. I think the auto renew is done in unscrupulous manner. Another huge problem is that this program does not work properly. It does not match people according to what who are looking for. It just randomly sends profiles. It is also very hard to figure out what you can do on the site, especially if you only use a smart phone. They need to make it user friendly.

Matches generated automatically by match.com were all poor, with very little in common and no better than a random selection from the population. Anyone can see and contact you, even if they don't meet the criteria. For example almost all incoming contacts were outside the age range I had given match.com. This wastes a lot of time. Finally the site uses recurring billing so you have to remember to cancel or you will get billed again.

I applied to the free subscription to Match.com and realized that they applied $134.00 to my credit card. I called to get the refund an hour after I found out they applied the amount to my card. They said they could only refund me $80.98. What a scam they have going. I will make sure I tell people never to go on the site.

This site continually send me emails that state someone has emailed me and gives me a link to their "Profile". Every single time I get a page that says "this member's profile is not currently available. Try these suggested profiles instead". When I have emailed their Customer Service department I get a form sent to me within seconds that states the member has taken his profile off even though I just received the email and responded to it within minutes. My other complaint is that I Google Image every single one of the photos I receive.

I didn't know but I THOUGHT there might be auto renewal like other companies. I went thru settings and look for it. There is nothing besides the CANCEL. So I thought it's fine. Because I didn't wanna cancel my membership for the service that I paid already. I just wanted to stop auto renewal. Good Job! Very nice fraud. And people let them do it even so many complaints about same situation.

All of my information is reset to zero every day. Technical tried twice to fix it. I cannot use this site. I asked for a refund. They refused. They were of no help whatsoever. Very disappointing. I would never recommend this service.

I was sent a sexually abusive email by a stranger on Match.com. I responded by blocking him, telling him to NEVER contact me and telling him that writing sexually abusive and violent emails was unacceptable. Match.com customer service Nicole ** told me that I could not write in that way and that if this behaviour continued I would be removed from the site. It included the fact that if I wanted access to the emails in question that I would need to subpoena Match.com for them. It was unacceptable to be harassed by a stranger online in the first place. By defending myself and blocking him I took steps to protect myself. Match.com refusing to remove this person from the site is tantamount to them agreeing that sexually abusive and violent messages from men to women are an acceptable part of their business.

I've heard much about Match so I decided to give it a try. It was late at night when I created my profile and decided to wait for them to approve and post it before I pay for a membership. The next morning, I discovered that I had a few letters waiting for me from female members. When I clicked on my mailbox to open the letters, I was informed that I need a full membership. What? If the woman who sent me the letter has already paid for the privilege to contact me, then why must I now pay on top of that to open her letter? No other dating site that I'm familiar with has such a dishonest policy. I'm stunned that Match would stoop so low in order to extort money from people.

I originally signed up for a 6 month service and accessed the site 3 times while a member. I cancelled and received a refund but was auto-billed 6 months later... I thought it was some automatic billing mistake but when I called they refused at all levels from the agent to the supervisor to a guy named Tony ** at Corporate office to process a refund for the upcoming 6 months. So all in all, it cost me $240 to "use" the service for 3 days. I just can't believe this. I warn you, to cancel and get something in writing, not just a refund.. You will need a confirmation that they will not auto-bill... When I received the original refund I thought I was done with them, but surprise I was auto-billed again. They will not refund it based on their terms. My credit card company issued me a temporary dispute refund. I am following this up with a complaint to the BBB.

I received over the top emails from some guy claiming to be named Thomas "Tom" ** aka Sweet Big Guy. He said he was an engineer, had a 15 year old son named Kelvin and was widowed. I just watched Dr. Phil with a woman was scammed for more than a quarter million dollars by someone who has very similar profile information and was exposed, but not caught. Has that "European" connection. I would like to know how to contact Match.com directly.....to ask if I have given my information to a scammer. I did not give him any money. He gave me a phone number which I dialed and it said it was not a functional number. Then I got a text saying to call back from "TOM". Does anyone know how to contact Match.com directly? I obviously deleted my profile after this but am fearful of being tracked by this guy.

The most useless dating site I have ever seen... They charge you credit card even without your consent... I had to call for a refund every time I subscribe. The last time, they told me I can't get a refund because I sent a message the particular month which was a lie because I never check messages because the stupid web site wasn't helping..

Match.com needs an upgrade in fair billing and cancellation practices. I had selected the 3 month plan and was billed for 6 months. I immediately cancelled my subscription and a message prompt appeared that I could use my 182 remaining days left to view match.com even with my profile cancelled. No mention of any refund. When I try to access Match.com a prompt asks me to reactivate my account, and I cannot proceed any further.