Match.com Reviews

My friend and I were considering signing me up for Match. I had been on it previously and they had my credit card info on file. We clicked on the page to sign up but then decided against it. SIMPLY BY GOING TO THE SIGN UP PAGE (not pressing a single button) I was enrolled! I tried to get a refund but since I checked an email that was in my Inbox, they wouldn't do it.

Very Dissatisfy with Match.com. They will charge your credit card without authorization. Make sure to get a confirmation number when you cancel the auto renewal or you will be charged $59.97 every 3 months and they will not refund your money!! Luckily I got a partial refund!! They have been charging my credit card every 3 months and I didn't even get an email. I haven't been in that site in months and I didn't noticed they have been charging me. They do not send you email receipts so check your credit card!!!

I joined Match.com about a week ago and have been bombarded with online scammers saying that they are a widow, one child, working overseas, from the US and wanting to live in Australia. This is a constant annoyance. Secondly, the people that they match you with on Match are from different states. When I tried my own custom search, there were 1500 members and about 500 hadn't used the site for over 3 weeks. So, I am guessing these people have left and their profiles are still on there. One picture was too good to be true and I searched the image and saw that the person was on an advertisement on Pinterest. I have complained on the site but have not received any feedback.

They make the cancellation process confusing and misleading. It is very easy to renew accidentally. In short, just expect them to keep charging your account forever until you dispute the charges with your credit card company and ban further charges from Match.com. Also, note that you can't get their contact info unless you sign in (which reactivates your account). They don't give a physical address so you can't write them directly without using their untrustworthy online methods. Their website using sleazy. Now I want my account entirely deleted from their website, but I don't know how to contact them to get that to happen. I guess I will have to use the Better Business Bureau. As to the dating value, it's very lame. You can't tell if someone is active or not when you send an e-mail, so don't expect many replies. I sent out more than 50 e-mails and only got 2 replies. I think most of the accounts you see are dead.

Match.com makes it hard to unsubscribe from the service. The process requires you to click an "unsubscribe" button multiple times before you are, officially, unsubscribed and they stop charging you a renewal fee. If your browser is slow (as mine was), you only learn you failed to unsubscribe (after clicking the button 2-3 times and filling out several pages of information, when your credit card is billed for a new, several month-long term (as I was). I consider this shady, at best. Nor was my experience with the actual site particularly good. The number of viable prospects I found on Match.com was significantly lower than the number of prospects on other dating sites, including free sites like OKCupid. Save yourself the hassle, and don't give Match.com your credit card number. Ever.

I was not too active with the account and was thinking of closing it. I was given a discount for renewal (of course). In February I received an email that my profile changes approved, but I hadn't touch my profile. Tried to log in, I couldn't. My account was hacked. So contacted customer service and they said that the account needs to be on hold till they investigate. At the same time I could change my email and password to the account. I never heard back from them. In 2 weeks I could sign in. All my information and preferences were changed! My photos apparently have been used with some fake info! This happened at exact timing of my account renewal. I contacted them again and explained that my account was hacked, then blocked and now I want to cancel the renewal, I never used it. They said No! That automatic renewal is irreversible!!! BS!!!

Match is indeed a scam. I tried to give notice that I would not be continuing and Match discontinued all of the benefits I have paid for. There is no way to contact them, they keep sending me matches for the wrong geographic area. They should be barred from operating in the United States. Just look at the complaints on this site alone.

First of all, their automatic renewal is sneaky and misleading. You get a promotional price (in my case $80) and then before you know it it renews automatically for $120. But that's not the reason I'm writing. I had a guy who was writing to me and texting me and all this boo hoo - "I'm a widow and I haven't dated in 8 years and I need to get to know you first..." which processed to texting every morning and calls before going to sleep. Until I realized that he was luring me in and I told him that I wasn't giving him any money. I called Match because I was pissed. Again they auto renewed and I wanted something to make up for my almost being scammed and they were like - "would you like me to cancel your auto renewal. Sorry can't do anything else." Just a warning for all - they accept no responsibility for the dreck they have on their site.

If you're thinking you'd like to meet people via Match.com, beware before you give your credit card number. Their auto-renew feature is incredibly deceptive. When you sign up, you sign up for auto renew also. Your card will be charged at the end of the period for another period of the same length at the same rate. You can't turn off auto renew -- even though they give you the option on their site. Turning auto-renew off means nothing - they will still charge you. Cancelling your membership does not stop auto renewal! There is NO chance of refund and NO ONE with authority at Match will speak to you. Your hard earned money will be gone. Your only option is to cancel future payments through your credit card.

So I originally contacted their customer service to dispute a renewal on my account that should not have taken place. I went through their cancellation process a couple months ago before my 6-month subscription ended, but randomly saw a pending transaction coming from Match.com on my credit card transactions that I check twice daily. So I contacted customer service through their chat system to speak with a rep, and it started as the normal, "let me look that up for you" type of thing. I stated that I needed the renewal to be reversed as it should never have happened, and Shaina (the customer service rep) said to give her a moment while she pulls up the report, and while she does that, if I could give her a statement of how my experience has been on Match.com.

I have been a Match member for about 2 weeks now and I was reluctant for weeks to try the online dating site so I decided to give it a try. The cost was $38 and they continue to nickel and dime you. Well I submitted to about 30 women profiles and not get but a thank you from one of the profiles. I believe that the person I email is not receiving my message.

There is about 10% of the site that are legit and 90% that is scammers. The worst of which is Match itself. First, if you try one of their "trial" services you will be tricked by their email notifications that someone is interested in you (a "wink" or a "favorite"). When you sign up to communicate, you will find that those profiles have been deleted or are from people out of state. You will also see this same pattern when your time to renew has expired. It is organizational phishing. Many of the "real" profiles are phone sex line adverts. One of which stole/used a facebook photo of a friend of mine from out of state for their profile. If you sign up for the service, you will be completely bombarded with emails from these profiles, particularly in the beginning. In three months, I met one actual person.

I was looking at my credit card statement a couple of days ago, to see something on it I didn't understand. The only reason I picked it up is because I am trying to pay off the card, and knew that I hadn't spent any money on it the past month, so I got ahold of my bank and asked them about it. They told me it was from Match.com and advised me to call them and put a stop to it so I did. They refunded me the $165.64 Canadian that they had just charged me. I asked when else I was charged, the woman said on Sept 2nd 2014 that I had been charged $89.96 USD, and then on March 5th 2015 another $119.94 USD, and then again on Sept 4th 2015 another $119.94 USD. I asked "But why then would they keep renewing this without contacting me?"

Back in February 2015, I decided to try online dating and signed up for a 6-month subscription with Match.com. The only type of men that were contacting me were men that were using the site for hooking up. After a few months of this, I decided that online dating was not for me. I contacted Match.com June 2015 and told them I wanted to cancel my subscription because online dating was just not for me. I was assured by the representative that the subscription was cancelled and not other charges would be charged to my account. I thought my horror ended there.

Unlike other sites like POF.com and OKCupid.com that offer real trials, Match.com gives you a trial where most of the function don't work. Complaints to the company fall on deaf and sarcastic ears. Worse may be that their current paying customers are sending messages and requests (27 in my case) that go unanswered. How must they feel? Are they not being ripped off as well? Match.com is another false advertisement of honest trial vs bait and switch.

I joined Match.com but I did not pay to become a paid member. Today I received a bill renewing my membership. I've never given them any of my financial details, I suspect that they gained my financial details through the other dating sites they own. If you want to join this site I STRONGLY suggest you only use a debit card and then cancel the card because they will automatically renew your subscription without your consent. Now as for Match.Com I give it a big ZERO. It's full of scammers and not many REAL profiles on it. As for me I'll tell you not to even join it. It's a SCAM.

Wow. I honestly cannot believe the letter I just got in the mail of Match.com rebutting my dispute claim to my credit card company. The "evidence" of their rebuttal was that I had "logged into Match.com 374 times in the past 6 months" when 373 of those times was during my initial 3 months that I agreed to! The 1 time I logged in after my unapproved second charge was because I was in shock that my account was still activated after de-activating it, so I went back in to cancel it for good this time. (Or so I thought I had deactivated it. Apparently, I did it wrong the first time.) Match has no sympathy for their customers or their mistakes in canceling. Their letter to my credit card company was humiliating and defamatory of my name. They know that I did not actually "use their services" after attempting to cancel. I simply logged in to CANCEL it! That does not count as "using their services"!

Because of their sheer grit on the dating market, I (like most) signed up for their service. When you go through the sign up, it eventually takes you to the page for the length of your subscription. It automatically recommends the minimum of a 6-month subscription and offers their 'Guarantee' for this length of signing up, which I later learned why they push this and it ties into the Auto Renewals laws for the state of Texas.

Match.com basically allows you to post photos and have a lot of people look at them. Their matching algorithm is a joke. I asked if there was a way I would NOT be matched with people who say they do NOT want to date ** women (I am **). They claim they cannot do that. Not true. They can. They won't because it would significantly diminish the number of "matches" I received and blow all of their advertising claims. More and more con artists all the time.

I ordered and paid for a single, three-month subscription to this service. I used it lightly for one month and was extremely disappointed with the process and the caliber of people I found. I stopped using the service when I discovered Plenty of Fish. PoF had a much better system and more interesting people. I closed out my MATCH.COM profile by erasing my data and cancelling my membership. It didn't matter that I had taken these steps. MATCH.COM proceeded to take another 3-month subscription fee from my account without my permission.

I signed up for just 1 month of service and wasn't satisfied with the online service. Match always, are trying to squeeze more money out of you with advertisements on your profile, that you created, and on your own time as well. Very annoying those stupid pop ups, with them begging for more money, so you can have better service with to get more dates. So I cancelled my subscription, and NOT to my surprise, they had billed my CREDIT CARD and took the money from my account without my consent!!! This site is a scam! I only signed up for 30 days, as advertised!! And cancelled before the month was through.

I joined Match.com a couple of times in the past and until now I might have recommended them. Although I never found anyone I clicked with, unlike E-Harmony, they do have many men in my age bracket who live within 100 miles of me. I probably would have given them 3 stars until they billed my credit card for $119.94 and signed me up for an additional 6 mos. without my permission. This is incredibly deceptive, should be illegal and puts them in the category of a scam.

I was just ripped off $71 from Match.com because I cancelled my account on the last day of my subscription. Even though, according to them, I wasn't 10 days late but not even 12 hours late in cancelling my subscription, they would still not give me a refund back. It is horrible business practice and customer service #1. #2, it does not make sense to be charged $71 for something that you're not going to use or don't want to use anymore. Stay away!

Problem: No easy way to find this "auto renew button." Issue: I purchased a 3 month subscription to Match. It expired on 3/16 and the product blocked access from email, photos were blurry, etc. A week later they took another 3 month subscription then turned it back on. I didn't assume I had to worry about auto renew because they didn't give me access unless I provided a credit card after the fact. This indeed made me think it was over! It's misleading and feels very methodical.

So, I got a message from a woman who claimed to be relocating from New Brunswick to Ontario, Canada. It happens, but for the fact that the profile stated St. John's, Newfoundland. Taking it further, I offered a real email ID and cell phone number on which I received a message which seemed real enough at the time from area code 773 which I have subsequently discovered to be a Chicago, Illinois number. Two phone calls to the number go to voicemail only. Nobody answers.

I would like to warn people about the "automatic renewal" sales model they employ. You can choose to sign up for 6 months, a year, etc, but you will continue to be charged until they cancel your account which to me is not actually a "6 month" or "year subscription". You cannot get a refund so you must have them cancel your account. You can call their tech support number and after spending 15 minutes on hold, a nice person from a foreign country will indeed assist you in cancellation, however, if they fail to cancel your account correctly, you won't actually know this until the charge hits your card and again, you will likely not get a refund. This is my worst experience online.

I signed up for 3 months. I accepted $20 a month to be deducted from my account, however once you hit submit payment, a box appeared and stated that the total amount of $59 will be deducted and the end of the 3 months, however the $59 was deducted the same day that I signed up. You can message and wink to 100 people and will not receive one reply back. Total scam and waste of money. I am now filing a dispute with my bank.

If you are considering Match.com stop right there! Before you submit a profile or consider a membership please read these reviews! Match.com is not in the business of building relationships. If they did they would lose all their members. I have tried Match and they have an incredible way of manipulating both you and the members they want you to see. They have the WORST customer service if any major company I've ever come across. Please reconsider your options and avoid Match.com at all cost! They will leave you dissatisfied and frustrated with their business practices!

Match has a number of "special features" that are not well explained. If a customer makes the mistake of signing up for one, without understanding what it is and even if the customer indicates that the "special service" should be discontinued, they refuse a refund. According to Match, using the feature once means that you have signed up permanently for the feature. I find nowhere on site that indicates this policy and it doesn't make sense. "Why would sign on email mean that a member signs up to allow other non-members to respond without charge?” This problem is apparently so prevalent that they have a special line to cancel charges.

After hearing of a free 7 day trial Match.com membership, I had the horrible idea to give it a go. Following the link I got through the registration process and was only offered 3, 6 and 12 month memberships. Confused and not wanting a misstep, I called the main Match number to find out how to proceed. The rep walked me through selecting the 3 month membership only to enter my credit card number in case I wanted to remain a member. BUT she said I could cancel within 7 days for a full refund - hence the 7 day free trial. Six days later I turned off the account. Today (the 7th day) I called to ensure the refund was underway. They tell me I bought 3 months and they cannot refund my money at all. There is no supervisor, manager, executive, or CEO that has the ability to refund my money they are stealing. DO NOT do business with these people. Their system is set up to rob you repeatedly.

Match has a series of profile elements that should define and screen potential dates. However, they match me with other members who did not fit my profile. I emailed them about this but they did not reply. In addition, after receiving several viruses from their site, I requested a refund. They disabled my account, but refused to reimburse me. They source out their customer services outside of the U.S. They give them a standard script, "No Refunds, sorry for any inconveniences."

Read the small print. I didn't realize until it was too late that they automatically bill you every six months. And they do not make this clear nor do they notify you that your membership is coming up for renewal. You just continue to pay into infinity. I don't understand how companies can get away with auto-billing without notifying you and in particular through PayPal. I think the law should change on this for consumer protection. And perhaps PayPal should give those customers who want it, authorization before releasing a recurring payment.

The autorenewal was not turned off on my account as I thought it was. Accordingly, I was charged $119.94. Upon calling, it took the non-native speaking supposed customer care representative 10 minutes just to get my email correct. The background noise was incredible! I could actually hear other reps answering the phone while my own rep kept saying she could not hear me! My rep kept continually talking when I was talking and all she would say was "So sorry".

This dating website is not worth the time and money. During the 3 months I spent active on the site most of the responses were from scammers from who knows where. Living in a smaller city there wasn't much for a selection but it seemed some of the profiles were made up. Did run in to one of the folks who had a profile posted - she as well was fed up with the website and had cancelled her subscription but it still showed her as active as a few days prior.

I have just paid to join Match.com and all the profiles of women are 3 months old or more. They keep all the womens photos and images and let them populate the site so that you think there are a lot of local women. The site automatically renews your membership unless you intervene so in order to make sure this didn't occur I attempted to stop automatic subscription renewal and was directed to my profile page and suddenly the site doesn't remember your password. It is a scam. They had a good brand but can't keep doing these cheap stunts and survive in a web connected world.

I love my boyfriend. I wasn't interested in dating then I loved him and he loves me. Thank you for your support.

I read a few reviews and was very weary. I received a lot of winks in which the girls were just beautiful. I did a image search thru google images and found all of these women on other sites. Even one of the profiles was an actress that was in the Movie I remember seeing before. There was the first email they let you respond to which was also in a Russian website. Playing with my emotions and they go thru great lengths to compose these emails and also put a phone number in and after a hour or so the profile is hidden.

Well in good faith I joined Match.com and everything was going okay I guess. Didn't have any contact with any of the ladies I approached for conversation. Then all of a sudden I quit getting notifications. I was curious on why and after a while found a Match.com contact form. I told them the story and they canceled my subscription on their own due to "Suspicious" activity on someone besides me part. And of course no notification was attempted to advise me on what, when or why. To make a long story short I asked them to refund my money for the 100 days I had left and they won't do that. So once they have your money don't expect it back and good luck trying to reach them. This is the only website I was able to get anyone attention: customercare@support.match.com. Thank you.

Literally 5 minutes after I cancelled my account I started to get emails that I had received messages! What a scam Match.com! You get winks send messages back and nothing. You send messages and the same response word for word that the person is seeing someone they met in this site. Very disappointed.

I told them that guys were hacking their website and no one cared. Now this guy has hacked my Match.com profile and is sending messages to all these woman and I can't stop him. He changed everything on my profile page with a bogus email. I can't get back in to stop him, and like I said Match doesn't listen. I email 16 woman to tell them it wasn't me. This has to stop but how?? Why doesn't Match have a warning for its customers and they won't give you your money back.

I did a profile for match, waited a couple days to decide if I was going to join. I started getting winks, emails everyday so I joined. Buy six months get six months free. As Soon as I joined I looked at the winks and emails and those profiles were hidden, didn't have a picture or just didn't exist. I was a little upset but decided to do the six months and actively look for somebody. In the first six months I talked to a couple guys, didn't go on any dates. Everyone seemed to want to email but not meet. In the next six months I emailed a couple times but they never responds, winks or anything. I asked my friends to review my pictures in my profile and they said it was very good so I was very perplexed.

I have used Match.com over several years, but only when there are special offers. Beware! You will find that you get lots of likes over a period of time. Especially when it is time for you to consider renewing your subscription! All around the same age and all with incomplete profiles. All very much the same pattern. Try and contact them and they do not respond. They are plants. People either paid or pretend profiles the company use to try and make you stay and spend your money. They were prosecuted for this activity in 2011. They are still doing it now. To me, this is akin to a person in a poor country making up a false profile and scamming a lonely person out of their money. Be sensible and save your money for a more honest and upfront site. Nothing is below them.

On my third time around with this company I received very little emails or interest in my profile. As soon as my membership expired I started receiving emails just about every day. Well, obviously I could not respond without re-subscribing and since this was my third time around, I knew better. This company is a scam. I am not saying you cannot meet people here but I am saying as soon as you cancel they will start sending you emails from potential matches whereas you didn't receive any before. Bogus.

I WENT IN TO CANCEL MY SUBSCRIPTION AND THEY ADVERTISED A YOU GET "3 months for the price of 1" if you stay. I was thinking... OK... I can do the price of 1 month ($36) for 3 months value. Clicked the button. To see that was a BIG GIMMICK and the website charged me $71.97 and $36.99 paying me up for 6 months! And then saying they would charge me again for $36. Had to call in 3x and pitch a HUGE fit to get treated right. These companies charging whatever they want on your credit card and getting away with this fraudulent abusive aggressive behavior needs to stop in this country!!! Who the HELL do they think they are?! Stealing money from people.

My account was hacked, someone tried to purchase $400+ last night (at 2 am). Fortunately, my acct. was blocked immediately by my bank, but I would not give this organization any more business. I don't think they have proper controls to protect the consumer.

Call reference number **. I called for a refund. I thought I had already cancelled my subscription earlier this month but obviously that didn't go through. I thought I could use the service until the subscription ended then it wouldn't allow it anymore. But no, it renewed today and when I tried to get it refunded they said no because I sent an email at 12:30 am (pacific time) and that is in the new month. I understand my refund request was denied. I'm not happy about it but I understand that you have your stupid little tricks to get people's money. But I do not appreciate the agent hanging up when I asked her to hold for a moment while I answered a question for a coworker. I had my phone on speaker and mute. She didn't ask if I was still there or say hello or anything. She just released the call. Forcing me to call back.

I signed up for 3 months on auto renewal. I set a reminder to cancel on the 27th. I had already cancelled my membership on the 19th. I woke up this morning to another $73 charge. When I called they confirmed I had not logged on since the 19th. They said "cancelling your account does not cancel the auto renewal." They said they have a no refund policy and all they could do is change it to a one month subscription and refund me $21. I asked for a supervisor who kept repeating they have a no refund policy and that had I gone to the website. On the help section it explained how to cancel the auto renewal.

I didn't have a terrible experience with Match.com until I tried to cancel my account at the end of the month. Apparently my account expired on the 28th (not the 29th) and because I sent one email, they charged me $80 and told me my account would be active until the end of May. I was told that they had a strict no refund policy and the customer service employee would not transfer me to a manager. This is very frustrating and feels like a complete waste of money.

I have been with this site for more than a year and I haven't found one genuine woman since I joined. Most will have hidden profiles, meaning they don't have profile pictures and most times their profiles aren't available for viewing. It says "Oops, the profile you are viewing is not available this time." You are directed to other non-genuine profiles and noticeably most women will admit in their chats they don't come online here often and would request to chat on yahoo messenger.

After hiding my profile and cancelling my service (or thinking that I had), they auto billed my account 4 months later costing my $100 for a service that I wasn't using nor will be using going forward. They know what they are doing and basically just fleecing their customers. Shame on them. Use Tinder or go to a bar. Match Sucks!

It appears almost every man is a widow. My apologies to men who really are widows. Today I sent Match.com 3 matches and reported them to the company. All asked me to come off the site and give them my email and phone so we could communicate. They used the word At instead of the symbol @ for the emails. They appear to be written in a similar narrative style. There are numerous people trying to chat but when you go to see their profile, it is hidden or gone. Maybe this is the new way to be a scammer, but it seems like it's a time waster at the very least. I think I wasted my money too. Women think twice if you are older than 50.

I joined on 02/17/16. In less than a week I was contacted by 4 scammers and my account was hacked. I do not feel safe with them having my information, nor do I feel safe being contacted by any of the men on that site. I requested a refund and was told that is against company policy. WHAT?? Do they have to do that to keep from going out of business. I called four times and each time I requested to speak to a supervisor. Of course, the supervisors were on other calls and I was unable to hold because there were other customers to take care of. To me that is horrible customer service. DO NOT JOIN THIS SITE!

The site is a complete scam, one can't even see or view any interactions on your profile unless you are a paid subscriber. Then when you do attempt to enroll and subscribe, their server can't even process your card. Then you're asked to wait at least 30 minutes to get a so called live chat online, no phone number, no live person on the phone. I urge and implore people not to use this site, poor rating, and a complete rip off.

I agreed to a 3 month subscription when I joined the Match.com date site. I selected the option for a ONE TIME charge to my credit card. During the 3 months, my experience on Match.com was not a good one, as I was stalked and harassed by very odd characters. I removed my profile and picture from the site and stopped logging in several weeks prior to the expiration of my membership. I had no intention of renewing the membership at the end of the 3-month period and did not renew. I assumed that my membership would just stop. However, recently I was informed by my credit card company that I had been billed a second time for an additional 3 months (without my permission).

Please be aware that there are romance scammers on this site. I have had to be very careful on this site and tried many times to quit the site after a brief encounter with an obvious foreign romancer who tried to sweep me off my feet with Jane Austen style romantic letters, music and promises of eternal love, I had to tell him that I had a talent of seeing the future... and had a spiritual connection. This did not stop him. He continued. I finally asked him when he was going to ask me for money for his trip back from Melbourne where he purportedly was working and was getting ready to go home from. He said he was an oil driller and engineer and was bringing his oil to port.

After 3 weeks on Match I started to talk to a member that shortly, thereafter, said to have canceled his membership. We spoke for 4 months after this, only to find out he was a scammer. I have hired a private PI and was compelled to ask Match for help but in their terms they state not to be liable for the conduct of those that sign up on their site. I wanted to ask for any information to help crack down this case and put this individual behind bars but their terms says it all.

Like other users have discovered, match.com seems to make a lot of money through their auto-renewal scam. Your account profile does not show any kind of auto-renewal date. Nor are you sent any kind of email or notification that auto-renewal is about to occur. The only notification is when you get your credit card bill in the mail after the fact. Then when you call or chat with customer service all they say is, "Didn't you read the terms of service when you signed up?" So, now for a service that I haven't used in 4 months, I've been charged another $131 USD to my credit card for another 6 months of service that I DON'T WANT. Their only offer is to cancel my subscription. NO REFUNDS.

I have had nothing but trouble with this dating site. There is no "free" communication, not ever. You have to join. I signed up for 3 months. All I ever received was scammers, married men, and requests for phone sex. They shut my account off twice because I was in a relationship. This was not true. I never shared an email, phone number or texted anyone. How is that being in a relationship? I filed a complaint and got an automated response that they would get back to me in 48 hours. It has been 72 hours and no response. I haven't requested my money back yet. I see below folks have had no luck with that but I will try. Match should be shut down!

I tried the 3 month subscription and wasn't notified of my upcoming end date, which I think is irresponsible on their part. They automatically renewed, which is fine but I wish they would've sent some sort of email to remind me. I absolutely did not want the renewal and it had only been within 24 hours of the renewal, and because I sent one last email to someone saying I was going to cancel it and gave my phone number, they absolutely wouldn't do it because I used the service. It was literally one email. Can I just pay for that one email instead of a whole 3 month subscription then? I was hoping they'd make an exception considering it was still within 24 hours of the renewal, but they absolutely wouldn't. It's literally $60, I don't see why that is so hard for them to do. The customer service is terrible. I won't ever be trying this service again.

In a moment of weakness in December 2015, I signed on to Match.com. Within 24 hours I realized this was not for me. I called and I emailed. I was instructed to write a letter to cancel my subscription as I live in NC which is covered for a full refund by state law. [I need to note, I tried to log on just to see if they canceled and they did.] Due to the holiday, I forgot about the refund. Once I realized I did not receive it, I emailed and was instructed to call.

I gave a three month subscription as a gift. They canceled after two months and apparently did not cancel it correctly. I've been charged on my card for over a year. I called and explained the situation and how I was not the end user. What I got in customer service will go down as one of my worst experiences. I was called back with a supervisor who begin the conversation with "we already explained the situation and our policy, what can I help you with?" She did not attempt to meet in the middle or even slightly resolve the charges to an account that had no activity for over a year. I can accept the charges if there was incompetence on my end, but they send zero documentation or receipt of every renewal. They should be ashamed. I will spend my entire lunch giving them the reviews they earned.

My issues echo other negative reviews. I received more scammers than legitimate interest. However, according to the Terms of Service, if you meet someone on Match.com or elsewhere, you can't communicate with other members. Granted, it's in their ToS. Here's what happened to me. I wasn't cheating on my girlfriend or wife. I received message from a woman. I politely informed her that, "I'm in a relationship. I'm flattered though. I wish you well in your romantic pursuits."

This is actually the FIRST review I've ever written because I was soooo extremely disappointed in this company. If I could give them negative stars, I would have!! The ONLY thing they are good at is marketing. I purchased a 3-month subscription and all I found were fake profiles, or people who hadn't paid so there was no way to communicate with them. I now have a wonderful man in my life, but it's not thanks to Match!! They also automatically renew your subscription, but that information is minute script, and so you don't realize it until they charge you... then they REFUSE RUDELY to issue a refund. They gave me a few bucks back and called it a "courtesy". Match.com is a RIP-OFF. They pull on people's heartstrings to manipulate and scam them. DO NOT USE THAT SITE!!!

Very few normal people or non fake profiles in my opinion. Almost impossible to cancel. Their computers are always down! Try going to a bar. This is terrible.

I signed up for a "free trial". My cc was charged $179.91 apparent subscription for a year. I was ok with it if I liked it and use it for 12 months. I visited the site 5-6 times. I noticed many profiles sort of fake, women from Ghana looking for American men for example. I decided this was not for me. I cancelled the service thinking I will get refund automatically. Two weeks went by, no refund, so I contacted Match. They said I will not get refund. I must use the service until 2017. Basically forcing me to use their ** services. I told them I have already cancelled the service, why should I pay for the next 11 1/2 months for? If they must they can charge me for the 6 times I visited the service. Worst experience forever. I don't how they can play their Ad on TV Join for free with straight face.

This site has been a complete waste of time for me including the actual users of the site. But that hasn't got anything to do with the website so I will be fair and judge Match.com as a website alone (mainly) continual crashes, outages and downtime. Not what I expect from a paid site when sometimes you can't access the site as it's not working. They are also very sneaky when it comes to payments to the point where I accidentally paid for a service I didn't require and I asked to get my money back and they ignored my message. I am not sure what happens with some profile views as they either seemed to be delayed as I was getting people viewing me at 4 am and people I least expected to and also I am getting emails sent to be about views then I looked and they aren't even on my viewed me list.

Quality matches, I think not. Free - NO. People looking for serious relationships - NO. I signed up and all I got were emails from guys who don't even live in the same state or county, even though I put specifically at the beginning of my profile not interested in meeting anyone far away. I even got emails from women - Really!? What is really ironic is that they say you can message someone free - which is a total lie, because you can't view the messages unless you're a paid member. How does that work!? A complete waste of time.

Match.com is a website that is totally not worthy of your time and money. First, there is a great chance to meet a lot of weirdos there. All people I talked to or met have decent profiles, nevertheless, my personal encounters include people like a creepy divorcee who cursed you on a date, an ugly guy that asked you to show up in high heels and tight club dress on a first date, a guy asked you to be his girlfriend one day and bailed out the next day and so on... It is a totally distort of a real world (or maybe it is a reflection?).

I have been trying to explain to MATCH's Consumer Service that they let someone steal my account and didn't fulfill their 2 month contract yet charged me more money on my credit card. What a ripoff. I can't get an answer from anyone and since they stole my account they charged me for days that were still left on my subscription and NO ONE will help me. I will get this information out to as many people as I can through social media and it won't shut these scammers down but hopefully will help decrease all of their other sites as OurTime.com, Chemistry.com and others affiliated with MATCH.com. DO NOT USE THESE SITES!!

What kind of BS scam is this? Even if you turn off auto renew, apparently you STILL have to cancel your subscription or you'll... you guessed it, be charged for an auto renewal. I got an email from my CC company asking if the charge was fraudulent, which was the first indication that I was being wrongly charged. I immediately logged into Match.com to cancel my subscription and even got a confirmation that after 2/10/2016 I will no longer be charged.

Match.com is a total scam. I signed up for 3 months after which I attempted to check the expiry date and was automatically renewed. The matches that were sent were in many cases inappropriate or fake profiles. The company itself scams people and takes their money. It is almost impossible to speak to a "live" person and you can never get your profile off the site. Despite having finally been successful at not renewing (at least I hope so) my profile is still live. It is astonishing to me that this is legal.

I was a non-paying member, unable to contact other members. After several weeks of reporting 20-30 fake accounts per day, my account was blocked. Everyday I received contact from supposed members. Of those who contacted me, they were well outside my local area and did not fit any of my "match" preferences. I believe my account was blocked due to my vocal nature in reporting these accounts. There is little doubt that I was being contacted by fake accounts as there was no reason these accounts would contact me given their profile information (distance, age, physical preferences, etc). It seems obvious that Match.com creates fake profiles to interact with non-paying members with the sole intent to lure people to pay for a subscription.

I subscribed for three months in October 2016. I remember I cancelled the auto renewal as I had bad experiences about these kind of sites for scamming you without permission. In early February I saw by accident I was charged for 3 months again even though I turned it off. I am calling them but as predicted they say it is renewing automatically. This is a really nasty way to taking money out of people account. I don't leave them even though there is not a high chance to retrieve it. This company is a scammer. A public legal case as plaintiff should be set up against this company. They inappropriately gouge money from people account as they know lot of people don't have time to check their statement every day.

I signed up on this website 2 days ago. I paid for a 3 month membership. Today I went to log into the site. I found my account had been blocked by the match.com. I was able to find live chat and a customer service number through web searching. I was able to chat with customer service via live chat. The agent confirmed the account had been blocked but would not offer specifics. I called customer service and got the same thing. They told me I have to wait 3 to 5 days to get a refund. With most places, a refund is immediate. Has anyone else had this happen to them?

This company is a scam! I signed up and paid ONLY because I had to in order to get access to anything other than generic profiles. I was only on there 8 days! They have the same people on there as POF, Tinder, etc... What a joke. I was refused a refund because they are a no refund company. What a scam. 75 bucks for 8 days! DO NOT DO IT. And the "automated refund" is a joke – there are NO REFUNDS.

I signed up to Match.com for three months in Summer, 2014. I cancelled my subscription after three months. They continued to take money from my account for over a year after that. I did not notice. I lost about 200. There's no point contacting Match.com because the UK office will tell you that the transaction was done by Match US, so you have to contact them. When you contact Match US, they say they have no record of the transaction because it was performed by Match International. I have cancelled the direct debit with my bank, but there's no chance of a refund, because it's a deliberate scam.

This site plays games with its paid subscribers. I have had lots of false "possible connections" because either the site pretends someone is interested, however, as soon as you try to respond to the person, 9-10 times they are no longer available - sometimes all in the matter of 2 minutes. Also, when you do get a wink or a "favorite" that is not put on by the website, you find out they are scammers anyway. You can tell that by lots of different ways. In fact, I have reported more scammers here than anyone should have to. I have complained so much about technical support and said I would write a poor review and from that point on I get nobody viewing me. I find that so very interesting - I was getting 15 or so a day when I first joined 6 weeks ago and now I am down to 1 about every five days and sometimes out of the 1 - they are scammers.

I cancelled my subscription with Match.com early in 2013. Shortly thereafter, my bank cancelled my debit card for suspicious activity and issued me a new card. In November, I was charged a recurring fee from Match for $71.97, ON MY NEW CARD! How did they get my new debit card number is a mystery in the least, and without question a fraud. No amount of effort on my part has been successful in getting them to stop charging me. Since I've incurred $640.00 in charges I did not authorize, I think they're liable for a criminal case. Anyone down for a class action?

I signed up for Match for three months and didn't even use the site other than a couple of times. When I noticed I was automatically charged for another three months, I called to get a refund but was routed to automatic system. I was not able to get a refund and had to wait forever on hold to get a girl named Rose who was rude and said it was part of the agreement. I asked to speak to a supervisor and waited again on hold for a long time during my lunch hour. I was told by Mary #** that I'd not be able to get a refund even though I was not happy with service and did not realize I forgot to cancel a couple of days before. I had no idea a company could be so rude on the phone and would not even offer any kind of alternative to refund for unused time. This company should not be allowed to operate in this manner.

Even though you cancel you subscription, they continue to charge you for the subscription without your knowledge and authorization, and they will not refund you back. Customer service reps barely speak English and you can barely understand them and will not transfer you to anyone else and call you a racist if you ask for somebody to speaks English better. They even charge you after their guarantee of 6 months. I wouldn't let dog use this website. ABSOLUTELY 200% DISSATISFIED - YES 200%. I wouldn't recommend this website to anyone and I would tell them to stay clear of this website no matter how good they make it sound. MOST OF THE MATCHES THAT YOU GET ON THERE ARE BOTS.

I signed up for a 6 month subscription. Did not want anymore otherwise would have signed up for more. Wasn't informed of automatic renewal. Tried to cancel my account and it just kept looping round the same questions... You have to answer a survey before you can cancel... I answer and get sent straight back to the start! Tried to contact customer services, again kept getting sent round in circles. To speak with customer services you have to first answer questions and no matter what I do there is no way to contact them. They have since sent me an email saying they are taking a £60 payment that I don't want them to and cannot afford for them to do it.

Cannot stop the automatic renewal feature!!! You don't need a "password" to renew; however, to cancel you are asked for a password and when you ask to reset the "password" the link NEVER works. I called and never got through the phone line for days! When someone did answer, I was cut off three times in a row or had to be "transferred" and then cutoff. Finally, I talked to a guy who canceled my account the day after I was again charged for three more months, but he was not "allowed" to credit my card and again had to transfer me to a non-working number that continues to ring. A TOTAL RIPOFF THAT I REPORTED TO MY CREDIT CARD COMPANY!

I was a member here 3 different times but not had this problem before. I wrote and complained about them sending me emails to my profile that when I tried to search them on here it would come up "no such profile." So they didn't even send me an excuse, they just turned off my profile. I was fine with that since in a month and a half my subscription would be up and I wasn't using the site anymore!!!

I paid for 3 months of Match.com which was not cheap. When I signed up I was immediately encouraged to pay more money to 'email' or 'chat' with anyone. In other words, only other members who paid could receive my communications, non-paid members could not. This was not made clear to me when I signed up for the service.

Just to clarify, you CAN cancel your membership as long as you turn off auto renew. You have to make sure you have turned it off though or else you will get charged again. I tried it a few times with no luck and decided to try a month and did not get a message, then after it expired I got tons of messages that I could not read because I wasn't paying. Decided to pay for one more month and all my messages were filtered from guys who were what I requested I did want messages from.

I signed up my account today 02/01/2016 at 4:40 am PST and took time to fill out my profile because I'm seriously interested in finding a date. So I check my email when I woke up and noticed that I have some matches that want to talk to me. I go to the site and log-in (at 7:45 pm PST) and I am greeted with this message: "Access to your account has been blocked by Match.com. Please check your email inbox for a notification from us for more information. If you did not receive a notice, please contact us here." I never received any email explaining why I was blocked. I emailed customer support and received a response that was so far from what my problem was that I immediately replied and said, "Try again." There is no way in hell that I would give this company any money if they're going to block people for no reason at all.

I see that is a recurring problem for Match.com. They give you the impression that if you deactivate auto renew that you will just cancel. That is not the truth. In their agreement it states you must deactivate your acct or it will auto renew. It is a sneaky way to have people renew without them wanting to. When I contacted them the same day (sent an email to assure I would not renew) They renewed me anyway. Now I am charged 59.95 but they will give me back 29.99. This is a scam and is all over the internet. How they are ripping people off. Please stop this for consumers. It is wrong and deceitful, whether legal or not it is intended to fool the public.

Match.com automatically renews your membership without a grace period for cancellation. I signed up for one month and was automatically charged for a second. I did not approve the second month, however the company does not care. It was not easy to figure out how to cancel the membership and once I was able to get a hold of someone at the 1-800 number they were not willing to help me. I feel as if they robbed me and stole money from my pocket. I will never use their services again. I was considering waiting until the summer to renew but after this poor experience I will not. NEVER use this site. I do not recommend it for anyone.

I attempted to try a membership with match.com. I found that this is not a great site, not one to be accurate at least. I followed my membership plan to ensure that it would not renew automatically. I attempted to cancel my membership of which none of it apparently had gone through. I noticed another one hundred and $20 charge on my credit card. I immediately contacted match.com to cancel this and told them that I had specifically did everything I could to not renew. They put me on through to a manager of which said, "Unfortunately you can't provide us with a confirmation number and we are maintaining our charge." Worst service, worst customer service, and they make their money from stealing money due to a flawed renew process.

They use to be okay. But today the majority of the attractive profiles are complete fakes. I did google reverse image searches and all were fakes. I suspect Match employees are behind the scheme along with foreign scam artists, however it will take a group like anonymous to expose them. Ashley Madison style, men are interacting with bots and employees most likely.

It took over a month for them to send me any matches and even then it was because I complained to them. Lots of scammers. They don't pay any attention to guidelines that you put in your profile as to distance or age. Got matches from 100+ miles away and very very few from my area. If you try to contact them with a complaint they censor your message so that you cannot tell them anything they do not want to hear. Very bad site and a waste of money.

SUCKS, SUCKS, SUCKS -- As with all the others -- STAY AWAY from MATCH.com. No customer service... Cannot easily cancel your membership... Fake profiles of great looking guys, saw that right off. You look at them and when you try to open profile it says "No longer available". They just want to reel you in. Horrible interface, tries to trick you that you have messages, open/read mail stays in your inbox as messages. Weirdest site ever. Slow to navigate, just horrible.

I signed up for Match.com dating site and started with a free profile. Within minutes I began to get 'likes', and I didn't even have anything on my profile yet. Then the system indicated I got email, which you need to pay for membership to see. Shortly after that I received a 'wink'. When I looked at that profile who winked at me, you could easily tell they were definitely fake, don't speak English, lived in another country, and had poor income. I then got another wink, same thing - fake.

I don't mean this in a narcissistic way at all. I'm a good looking guy with plenty of friends, a good family, job, money, etc. I spent excessive amounts of time on this website and sent literally hundreds of friendly messages to [allegedly] actively dating females. I got one response from a real person. I got several other responses from robots directing me to ** sites or scammers in Asia trying to get my personal information. I paid for the upgraded experience, hoping that I would only be connected with active members. No change in results. I eventually had to file a claim with my credit card company and got my money back. Thank god for credit cards. Otherwise I would have been screwed. I think it's absolutely ridiculous that you can't pay for a month-to-month.

First off, Match.com was revoked by the BBB. I am an attractive/athletic man with an A+ personality and sense of humor. I paid for 6 months up front, sent 1,278 messages in 7 weeks with less than 20 responses and (0 DATES). The site has these fake attractive female profiles that send you a wink sometimes just to keep you happy, but when you respond to the wink with a message, (you never get a response.) Avoid Match. Scam like the plague, they steal your money and time. I wanted to give 0 stars but this site made me give one.

I met 3 different profiles from Match and all 3 were scams. They were asking me to send them money and I had never met them. All 3 profiles showed that they lived in my area. One girl was from Russia, one was in South America, and another was in West Africa. I had talked to all 3 through emails. After awhile they had sent a sad story saying how they lost their wallet or money and they needed help. Asking me to send them money for food and hotel. That is a big money scam and I do not recommend this site to anybody. Please be aware of those situations.

The site is a total waste of money and time. I was getting numerous looks and hits (over 350) in the first 5 days. As soon as I made a complaint, all hits stopped. All winks, likes and favorites disappeared. I had several hits from people with different names but the same profile pictures and different cities. Winks were received and returned... then nothing. Only one email was responded to from a woman who had a GRADUATE DEGREE, but lacked a grasp of the English language. It became clear that this woman from "Austin" was actually a scammer in some remote no-English speaking part of the world!! To top it off, when I asked for a current selfie (she was traveling overseas), the picture included a toy dump truck in the background, which is not something you would take on a business trip. Besides the fraud, the site is filled with "pay for sex" women trying to scam you. AVOID THE SITE!!

I thought I cancelled over a year ago. Match billed me over $500 since then, while I haven't logged in even once. They said they won't help me, or give me a partial refund, and even insisted on billing me throughout this next month.

Do not give them your card number, you will regret it. They will find a way to take your money. Good luck canceling your account. Their customer service is a joke. Just another company trying to get your money for not doing anything. They are nothing but thieves in my book. Do not try for three month deal or any deal for that matter, you'll realize in first couple days how terrible their site is. If you're having trouble finding a date because you are too busy this site will just take up more of your time.

I was on Match.com for a month. I wasn't getting reasonable response, probably because I was upfront about being in a wheelchair. I was contacted by 2 men whose profiles seemed reasonable, and I decided to stop my membership and continue talking to these two. In hindsight, their stories were similar (born in **, parents died while they were young, now in US, both Catholic, both were 'in love' with me with a few weeks). But within the last week, BOTH sent me flowers, BOTH then traveled to Africa for business and BOTH need money desperately before they can return home.

I had a 6-month membership that auto-renews. I distinctly remember deselecting auto-renew because I hate that option. In addition, within a month of using the membership, I canceled because it wasn't for me. 5 months later, I had a charge for 121 dollars on my PayPal account. They claim they have no record of any of the aforementioned. I asked to speak to a manager. They requested a callback.

It's amazing how this company can get away with their policies on cancellation. Three months after selecting "Do Not Auto-Renew" on my member profile, I get a charge to my debit card for $119. When I called and explained the situation to them, they said they can only refund $67.98 of that. I called the day I noticed the charge to my bank and I haven't used my Match.com account in a few months. Stay away!

Multiple times I received Fake emails from Fake Profiles, with Fake Names, with Fake Contact #'s, Fake States... If you are part of Match.com do yourself a favor, do a reverse phone # lookup. See what you get. I got a 281 994 #... Along with 423, 864, 347 area codes. And as I said... ALL FAKE. So just play it safe. You can also do a Reverse Image look up on "Google Images" and see if the profile is real. I did my reverse image search and I found the Face connected to a few pictures 1 of which was **. So play it Safe. See for yourself.

I have received scammer messages since joining two days ago. I'm canceling my membership, pursuant to Cal. Civ. Code 1694.1. California law allows a three business day cancellation period for dating sites. Look at your state's law regarding canceling membership. Match.com is a waste of time, in my opinion. Save your money and join a social group.

Match.com is full of fake profiles and also scammers. I was taken in by a scammer and had a relationship with him for over a month and then he seemed to turn on me and sent me an indecent proposal. He is just an ignorant liar and total trash. Everyone, be warned. Stay away from this website! I actually felt I had to threaten him with Mafia justice, so I did. He had not asked me for money yet but he was working up to it. His reason was going to be that he was in medical need. I let him know that I was not rich and didn't have any money. He became angry and insulted me. The people who run this website do not care what happens!

This is by far, not only the worst dating website, but the most unprofessional company I have ever dealt with. My story is similar to the ones below. I paid for it, it sucked and they're a "non refunding company." Let me just save you some time and anger. Don't call Match, they are a bunch of slime balls. Call your bank and dispute it. Even if your bank can't get your money back... Match.com is charged a dispute fee. That makes me feel slightly better. Tell everyone you know. #match.comistheworst

Match.com harbors a fraudulent group when you talk to someone who saves you as a favorite claims to be from Ghana. This fraudulent group accumulates funds for illicit purposes with Match.com harboring them. Are they a terrorist group? What are these illicit funds accumulated through the guise of Match.com being used for. When you file a complaint against a user Match.com does nothing about it. I filed approximately 10 reports of fraud and they did NOTHING. Out of the 1st 15 times I was emailed by one of their fraudulent users all were from Ghana. My experience was ruined by Match.com's harboring of these fraudulent users asking for money.

I subscribed for 6 months and used the site and did not find my match. During the 6 months I travelled abroad to volunteer and travel for a month and did not have consistent internet. My contract was automatically renewed for a high price when I returned. When I saw it on my credit card statement and called about it they said that I did not qualify for their 6 month guarantee because I did not email a certain number of people a month.

I thought I would try out Match.com and I chose the discounted rate of three months per recommendation from the website. I paid for the service without any message saying that the amount is not refundable. I didn't like the website at all. I cancelled the 3-month membership 1 month in and that is when I was told that they don't give out refunds! I am telling everyone about this experience in hopes to ruin Match.com or have them change the policy. I have also contacted my bank and made a dispute of the charges.

I have used this service for just short of 3 months. I did cancel the auto renew and confirmed it. For those that say they were billed after they canceled, I'd say it is tricky to cancel and there are a bunch of times to click. You're sure at the end while they beg you to stay with special offers. A suggestion to those that tried to quit, call your bank and explain. They will get your money back or you should find another bank.

I had a match account for 3 months and then it auto-renews. I cancelled prior to the auto-renewal timeline, but was still charged after the cancellation. Not only was I charged once, but twice. I tried to call them, but was put on hold forever so I gave up and called my credit card company to dispute the charges. Well since Match took money from me, I thought my account was open. When I tried to log-in, they had "suspended" my account and after several calls to "customer service" which I presume is in another country I was told that they couldn't help me.

It's amazing how this company can get away with their policies on cancellation. Three months after selecting "Do Not Auto-Renew" on my member profile, I get a charge to my debit card for $119. When I called and explained the situation to them, they said they can only refund $67.98 of that. Mind you, I called the day I noticed the charge to my bank and I haven't used my Match.com account in a few months. Andy, the Customer Service rep even admitted this to me as he looked at my login history. I informed Andy that I did not receive an email or any notification that my account was auto-renewed. He also admitted that I have barely even used my account.

Like others, I canceled my account so many times and yet, they charge me. They are unwilling to issue a refund and won't let you to speak to anyone besides the one outsourced phone representative. I was able to email and it was copy and paste not answering any of the questions I posed. I tried posting on social media and they refuse to post them. Absolutely a horrible company. Wish I could give them 0 stars.

Nightmare! I cancelled my account and they kept charging me! I called them and they said that they can not refund me the amount. I did not know what to do with the additional service they forced me to have and charged me for. So I donated my account to a friend!! She used this website for a couple but did not like it. We cancelled the account... but again the same story happened. The account never got cancelled and my card was recharged again!!! I lost a lot of money without even using their service... If you are into online dating, use other websites. This company is a real disaster!

I cancelled my subscription before the renewal date following the instructions online, but still got billed for three months more service after the fact. I called Match and after several days of waiting on hold for up to an hour, I finally reached someone who said they could do nothing about it. I asked to speak to their supervisor, they said the supervisor would say the same thing. Then I was put on hold for another almost hour before I gave up. Poor Poor service. Hard nosed and they care nothing except to make money and keep whatever they can make in whatever way they can get it.

I removed my profile, changed my renewal status before my first 3 months ended. I emailed, tried calling. I believed that my account wound not be charged after the first payment. Match is designed to scam people out of their hard earned money. I had to contact my bank to cancel any more payments to Match. I finally had a chance to speak with a representative in "Costa Rica". They insist that once they take your money it's your problem. I suspected that Match was doing this to other people. So here I am sitting here feeling foolish like many others searching for answers. This is America, surely there must be one lawyer willing to take on this company. If so, you will have a ton of witnesses. Get to work please!

This company is an absolute scam. If you value your money, do not utilize this service. I, among many others, was charged the auto renewal fee of 119 equaling 171 Canadian dollars. I have barely used this service because of the fake profiles and scammers. I was charged on December 30th, did not receive an email to notify me of this (as this is their policy in order to swindle it by you). I received my VISA statement January 6th with this charge. I called hoping for some help as I lost my job earlier this year and can't pay the fee. I was told that I could have refunded the day before or after the charge. Without the email how am I supposed to know? They were rude, and incompassionate. They are down to the bottom dollar and don't care about the customer. Please do yourself a favour and do the research from this thread alone. You will be swindled out of your money through auto renewals and charged even after you cancel.

This match website is a scam. The site is using baiting as a means to get one to subscribe to their service. I got an e-mail from the company saying that somebody had added me as a "favorite". When I clicked on the button to find out who that "person was" I was directed to the subscription page, and was informed that in order to find out who this "person" was, I needed to subscribe to the service. I subscribed to the service, and then when I went to my account page to find out who had added me as a "favorite", the message I got is that "nobody has added you as a favorite". If nobody had added me as a favorite, who was this "fantasy" person the e-mail was talking about???!!! Just a scam to get one to subscribe to their service. Classic bait trick. DO NOT WASTE YOUR MONEY.

I was auto-renewed to Match.com, and of course they do not give you a courtesy email to see if you want to stay on. There are very few members near me and I am disabled. I cannot drive more than 10-15 miles without my legs hurting due to having a liver transplant and subsequent neuropathy. There is no way I can date someone 30 miles away - the smallest amount of distance they give you. So I requested to have my money refunded, explaining my disability and Match who puts "We Care" on their website will not refund my money. I think there needs to be a law to ban automatic renewals unless they notify you and you respond that you do or do not want to be renewed.

This company will continue to take your $$ after you have unsubscribed to them and NOT return it or give any explanation as to why. I had to call my Capital One people and have them blocked - bunch of jerks. Is less painful to cut out your own heart.

Match.com auto-renews your membership with no notice of the expiration date. They renewed my membership even though I didn't want to renew and charged me double the amount I paid for the first 3 months. Customer care refused to refund and said this is in the contract. They are playing games and trying to scam customers of membership fees even though the customer doesn't want the membership. I am never going to use this website again.

Several years ago I joined Match.com to see if I'd have any luck. Encouraged by their six-month guarantee, I made sure that I met all the necessary requirements to qualify for the free six-month extension if you don't meet anyone (you have to have actually tried to meet people, which they base on how many emails you sent out/replied to/etc). After six months I hadn't met anyone, but even though I had met all of the requirements for the free renewal, Match still charged me the full renewal rate. I called to have this corrected, they refunded my money, and it went pretty smoothly from there. After the second six months I still hadn't met anyone, so I cancelled my membership and was done with it.

When trying to cancel my account exactly one month after joining, I found that they had already charged me for the next month. When I asked if they would return my money and just cancel my account, I was told they do not give refunds and I could use the account until the following month! They are extremely unforgiving so if you are not good with dates and tracking time you will definitely get swindled by this company... It does explain how they get the money to pay for their commercials though... Additionally I would like to add, that prior to joining match I was using OKCupid and was surprised to find the profile. Quality was better on OkCupid (a free site).

I paid for 3 months. I went on a total of 2 dates. The rest were men wanting to email back and forth, send in appropriate picks, ask for my number or email to try and scam me. Unbelievable. I would never go back to that site ever.. Waste of my time and most certainly my money. There are sites for sex, so paying to find someone to date and possibly a relationship is next to none on this site! I went to Zoosk.. Several dates, not nearly the amount of disgusting pictures.

I joined Match.com 12/31/15. As soon as I finished my profile I started getting Winks, Picture Likes, Profile likes and requests for Chat. I kept being asked to leave the site and go to Skype, Yahoo. I would ask about where the profile said they lived at and received 15 (YES) 15 respondents saying they were studying or living in GHANA. The second day, I received 13 more from the same place. As soon as I connected I would ask them "Are you in GHANA"? they would disconnect right way.

I keep getting all sorts of emails from match.com, that so and so wants to meet me, notification of matches who have sent me emails, winks, etc. even though I canceled my account several months ago! I know that this is an attempt by match.com to make previous members join again, but this is not my complaint. I realize that my profile is still up on this dating site, which is frustrating.

I signed up for a trial of 30 days. One month!! I pay for one month!! I stopped using the site after 30 days that I pay. I have not used the site for a year. I almost had a heart attack to find a charge for 12 months for $39.00 on my card every month!! I called customer service and they told me they will not return money back. And because I got mad customer service charge me 2 times for one month!! It's not customer service. I lost $600.00.

My complaint with Match.com is a bit more serious. I signed up to just try it out two days ago, on December 27, 2015. I made explicit requests on my profile for men to PLEASE not contact me with any remarks or comments that would be sexual in tone or nature, or anything about my looks or asking me out right away. I received messages from no less than 10 different people with these kinds of remarks anyway, within a 48-hour period. Of course, Match.com would not do anything about it.

No one local will email you back. Several scam profiles contact you in one night if logged in. Same story.

I am absolutely in love with my husband, who I met March, 2010. After talking for two weeks we met, moved in about a month later and started a family shortly after. We are expecting our fourth child together and have been married for almost 5 years. I am sooo happy with Match.com.

I signed up for a trial subscription 6 months ago. I stopped using the site after 3 months because I met someone offline. I have no qualms with the site itself. I have not used the site for over 90 days and was surprised to find a charge on my card for $84. After waiting on the phone for 38 minutes to speak with a representative, I was told that I was pre-paying for an additional 3 months of subscription. It seemed that they put you on hold for so long simply to make you give up! After clearly stating to the rep that I do not want the subscription (which apparently started on the same day that I disputed the charge), the rep told me there was nothing they could do... I had to pay for 3 months of a future subscription which I do not want! I can't believe that a well-known site conducts business this way. How can they charge for future services that I do not want??? It is unethical! BEWARE!

When subscribing to Match.com, you must fill out a profile of yourself and the person you may be interested in, along with where you prefer this person to be located at, i.e. State, City, etc. The matches I received did not fit my profile nor were the person(s) not located in my City or State. When I called Match.com to cancel my subscription, they did, at least I think they did, but refused to give me a refund. I cancelled because Match.com advertised to match your profile, and what I was getting did not. I was getting matches the opposite of what I had in my profile. I have a friend who also signed up for Match.com, she is getting ridiculous amount of unmatched person(s) for herself. Match.com is a scam.

I cancelled my subscription via Match.com website. Match billed me for another 3 months. Match says I didn't cancel. They refuse to refund. Somewhere around Nov 31 to December 1 of 2015 I cancelled my subscription to Match.com via their website. During the cancellation process Match offered a discounted rate of around $39.00 to not cancel. I declined the offer as I didn't want to continue at this time. I was then brought to a page telling me that I had 3 days to accept the offer if I were to change my mind and continue my subscription at the discounted rate. It also basically said it was sorry to see me leave.

I have used Match.com off and on for 12 years. After posting constantly for that time, I have gotten 2 dates (2 dates in 14 years). Recently I have noticed that I get mostly "private profile" likes and winks. This is a sham. They are fake profiles otherwise they wouldn't be private. This is a bad dating service and I don't know why they are even still legal after 12 years of this crap.

Buyer beware! Unethical business practices!

I received an email from Match.com offering a free 3 day trial offer. Like a fool I accepted. I created a profile then cancelled so as not to be charged yet they debited my checking account $68.97 regardless and then good luck trying to contact them. Never ever again.

I am a paid member to the website Match.com. For 6 weeks I have been receiving inquiries from what I am assuming a sister site talkmatch.com. I have been getting notice after notice from my site match.com about all of these women's interest but when I try to see their profile my site doesn't have the information to give. They tell me to try another profile like hers. For one I have not been able to see her profile and why do I want to look elsewhere when supposed this profile is interested. This brings me to my concerns, at this point I'm thinking that the profiles are fake. So I contact customer service to find out first who talkmatch was and why do their members have access to my profile but I cannot find or see theirs. I was talked into a circle so that he may avoid answering the question, so I see I'm not getting anywhere so I ask him about profiles contacting me but I cannot answer them, he tells me that security must have blocked their profile.

So once again Match proves just how unprofessional it is as an organization, by not having the courtesy of replying to my emails sent to their customer service department in regards mainly to a message I received from them advising they had received a report that I had sent unwanted and harassing messages to a profile, which was totally untrue as the so called report was from a fake/false/scammer profile who didn't like being taken to task in regards to the stolen photos and text used in "their."

Decided to try my hand at online dating. Signed up for Match.com and was told that to message any user, I had to sign up. So, I paid $142.94 for 6 months. Once they processed the payment, I was told I had to pay an additional $9.99 a month for non-paying members to reply. When I called to point this out and receive a refund within 24 hours, I was told it's IMPLIED that other customers can't respond if they didn't have a paid membership. They refused the refund so now I'm going through my bank to resolve it. DO NOT DO BUSINESS WITH MATCH.COM!!!

I signed up on 12/16 for 3 months and got charged $84.89 as a lump sum. I canceled on 12/17th because the site is overwhelmed with commercials, pop ups and deceiving advertisements which make it difficult to browse the site. On top of that, my mailbox is filled with hundreds of emails from fake profiles and men asking me to send them money and questionable requests. I asked for a refund and I'm being told I cannot get a refund or any type of credit. This is very disappointing and Match.com is a scam and a trap. I never heard that a company refuses to grant refund when the service paid for is not delivered. Their marketing campaign is great however, the service is not delivered and the quality of their service is questionable.

Match.com is one of the worst companies I've ever dealt with. Once you pay them, they just use your credit card without your permission. I cancelled after my trial membership and they just kept charging me. I hid my profile, told them I had found someone, and completely stopped using the website, but still got emails and got charged. When I called for a refund (which took FOREVER to speak with someone) they just kept telling me that I renewed (I didn't) and they refused to refund me. I finally called my credit card company, who said a lot of people have this issue with Match.

They promise you 6 months free if you don't find anyone, but don't explain how you would be eligible for that. At the end they charge you with a automatic renewal and when you call customer service about it they say you did not qualify for the free 6 months. The information is hidden in order to get money out of customers. Not acceptable! They don't give refunds! They take advantage of people!

Tried this site out, sucks!! Don't sign up for Match.com and pay all that money. Asked for a refund 24 hours after paying, and they don't allow it. Was not pleased with the site at all. Not a good outcome at all!

I spent a lot of money and time on this stupid website. My profile was reviewed 5000 times. Communication strategy by Match to connect members with each other is so stupid. You pay a membership fees then you pay for every other additional service. Save your money and time and go to Tinder!

This site has so many upgrades to enhance one's profile that never helped do anything. I am an attractive individual. I received likes from certain ladies that were most likely not real. Most of these dating sites only give you positive feedback when you are not yet a consumer. Similarly to the gambling industry match.com is a fix. There are numerous fake profiles that when there are mutual likes lead to nowhere. 3 months on this site and with numerous enhancements I received a handful of responses. I have gambled in casinos and found that I had better odds than on match.

My subscription account on match.com was abruptly terminated by Match this weekend. I learned that from an email stating that "rules are rules" and they had detected a violation. No explanation was provided. Nor did I receive a personal response to my immediate email inquiry. But I did receive an automated reply and the FAQs for how to cancel my membership. After waiting 48 hours for the Customer Service Center business hours, I waited on hold and was told by the person that answered that they couldn't give me an explanation. Instead, I was instructed to wait 72 hours for an email from Match about the situation.

I knew about Match.com's sneaky auto renewals so when I cancelled I was sure to opt out of this. Nevertheless, I was billed $179.88. Never did they send an email notifying me that they were about to resubscribe and bill me - of course not. When I called they said it must have been my fault for not canceling correctly and their policy is not to refund the money. So basically their business model is to steal people's money and there is no recourse. Don't use Match.com.

I started a subscription in late November and I went two weeks and knew by then that I would not want to continue with the subscription. I began looking for my debit card info to cancel so it would not renew automatically. Every time I clicked on a setting that said "cancel" or "resign" (claiming this is how you "don't" get charged", the page would kick me out of the site but the profile was STILL active. My subscription ends in a week and they better not renew without my permission. I read the reviews about the actual dating experience and chose to continue. After reading these complaints about payment, I really wish I never bought it because I can't stand scams!

I signed up for a 3-month service and had a terrible experience with it. Today (12/11) I got an email from PayPal telling me that the Match charged my account $65.97 which I never authorized. I called Match customer service (which appears to be a call center somewhere overseas) and they were VERY RUDE. Each person I spoke with had an accent and was very difficult to understand. I asked to cancel this Renewed subscription and refund my money, only to be told that they could only refund $29.98. This is completely unacceptable - only 10 hours prior they could take my money and now they can't refund the whole amount.

I signed up for a 3-month service in September and never ended up using it. Today (12/9) I got an email from PayPal notifying me that they Match charged my account $75.00. I never authorized this transaction. I called Match customer service and they were VERY RUDE. Each person I spoke with had an accent and was very difficult to understand. The first person hung up on me. The second person told me that they do not process a refunds then she said that the best she could do was a one time credit of 19.00. I asked to speak with a supervisor, and she told me that her supervisor will tell me the same thing. Very snotty and seemed happy I was out 75.00. Maybe they get a kickback?