Match.com Reviews

Their customer care is shamefully bad. I was charged after my account was canceled. When I called customer care I was told they would not refund my money. This practice is fraudulent and I encourage people to contact their credit card companies to stop payment. The customer service at Match.com (which would otherwise be a good site) stands alongside the so-bad-it's-a-punchline customer service of Time Warner Cable. Congratulations on a job so poorly done I found it necessary to leave this scathing review.

Billed after I had canceled my account. Had taken my credit card off and was still charged. Somehow they had the credit card information still. Spend almost 2 hours asking for supervisor after being told could not be refunded. When I asked for the president of the company they do not know who their boss is. I explained I canceled when I met the person I am still with and asked that it NOT be renewed.

Not surprised at all that, yet another company is trying to get off and over on everybody, let alone the sad and lonely. SMH! It's the start of the new year and I'm single mother still, and I figured why not give Match a try. I buy and purchase a 6 month deal. I went in a couple of times, but it was terrible. I never saw anybody I was interested in and I never reached out to anybody. It was just a bunch of old men emailing me. It was such a waste of money. So I figured I accept my loss of $120 and move on.

I signed up and paid for one month, using my credit card. After the one month I never went on again and as far as I knew my membership had expired. Four months later I realised they had been taking money each month. Not only that but they increased the price to £29.99. £120 they robbed me of. When I disputed it they basically said, "It's tough." They could see I had never even signed in in those months and didn't consent to a direct debit on my credit card. They are sooo sneaky and only care about your money! 0 customer service.

I signed up for Match and have been on it for 6 months. They have a 6 month guarantee that they do not honor. In my 6 month membership I had to report at least a dozen times a day fraudulent profiles. Scammers and not real people looking for a relationship but instead working from call centers in Nigeria preying on single lonely people. Most are widows, or military and majority are from Texas. I met all of the requirements for 2nd 6 months free but still without notice my credit card was charged $119 to renew my membership. When I called to dispute this I got a barely able to speak English woman who told me basically, "Too bad you didn't click the do not automatically renew button" (like I was supposed to know this is hidden in their account settings).

Lots of people join Match.com because they advertise on TV, so it must be good, right?? WRONG!!! I could not believe the calibre of men who were 'contacting' me, nothing like the age group I'd requested, absolutely nothing in common and quite often not even in the same country!!! Why ask all those damn questions and STILL get it all wrong. Half the App doesn't work on an iPhone. I decided after 1 WEEK this site wasn't for me, even though I've paid a three-month subscription. So, I tried to contact Match, easier to knit fog!!!

Match.com has a 6 month guarantee and if you follow their policies they will extend your membership for an additional 6 months. They refused to grant my extension because it took me 5 days to post photos on my account. I was missing a primary photo for the first 5 days of my 6 month period so they refused to extend my membership. What a bunch of b.s. I will never use them again and highly recommend against signing up due to their poor customer service practices.

I've seen a lot of negative reviews on this particular dating/introduction website, and I'd like to add my two-cents' worth. As an actor, I have many photos on actor database websites. These are frequently used by online scammers when they set up their bogus profiles on this and numerous other such websites. I was informed by someone in the States this morning, in fact, that her friend had been duped into contacting one of these lowlifes via match.com, and said scammer had used one of my photos from the Starnow.com website.

I signed up for their "Free 30 day trial." However, they charged my credit card and renewed my subscription for 90 days. During my free trial I was contacted by someone with a completely fake profile. Name was fake, PhD was fake, likely the photos were as well. This guy had 4 cell phones, and when I inquired about them he just got nasty. When I told him I did not want him contacting me anymore he got very ugly & profane. The rest of the losers they matched me with did not even meet what I asked for, or what I said were "deal breakers." The few decent ones didn't bother to reply. Likely fake as well.

Match.com is the most fraudulent company I have ever had dealings with. Not only do they have fake accounts to lure people in but they also make up rules for dealing with your account. They have charged me for 3 additional months despite the fact that I have cancelled my membership. They claim that I used the email feature but haven't used that particular feature for more than 4 months. Do not use this company!

Do not look for love on match.com. The site is simply out to take your money. It's hard to find someone, let alone talk to someone, on their site yet they will keep taking your money without the smallest notification. One email notification would suffice but they expect you to go through your settings to see that they are about to bill you. On top of not finding someone, like they guarantee, they make it difficult to cancel also. Don't waste your time or your hard earn money, because they don't deserve it!!!

I've been with Match off and on for a few years now, but I will be leaving as soon as my latest subscription ends. Each time I've renewed my subscription, I always remember to cancel automatic renewal, and now (after being caught out before), I keep their confirmation email. However, even this month, 3 times I've checked and it had been renewed by them. Once before I assumed because I'd checked it and even (yet again) cancelled, they still took the money, and I had to contact PayPal, to get a refund. They refunded me right away, which makes me think they are used to this complaint. I've emailed Match several times, and while they do 'respond', it does not answer what I've said. It merely confirms that I have indeed 'cancelled my subscription'. I already know that!

After being hacked on my Match.com account, I contacted Match.com support to help me recall the emails that the malware sent out to people who had contacted me and to others (women) that I had never had any contact. Additionally, I was hoping the company had a warning email letting these people know the potential threat and that they should change their password for security, thus reducing the continued spread of this threat. I was told by both customer service and the resolutions desk "Change your password, there is nothing else we can do!" I requested to speak to a supervisor numerous times and was told there was none around and by the second person I was told they were busy but they would call back. They did call back while I was on an actual work conference call and they closed early.

I had used the site prior but decided not to use it. I hid my profile & let it run out. It renewed but that was my fault, I needed to take a step to stop it. For my own reasons, I went on as a new person. I opted not to subscribe (free apparently) & now I am the victim of countless emails. At least 7-10 per day. This is ridiculous. I unsubscribed but was cautioned I would be emailed for date purposes. Tomato, tomato. I will be trying to find out how to get rid of email altogether. Maybe not but how to block them at least. Don't they know that they alienated a possible sale if this relationship hits the skids?

So I was suckered into trying Match.com after hearing about the supposed success it offers. Well, I'll be the first to tell you that it is a complete lie. You do not get replies from even 10% of the messages you send out and most of the profiles are fake just to lure people into subscribing. Beware of this scam as no action is too low or immoral for them to take to cheat innocent people out of money.

I can affirm what others have said, Match is a horrible company to deal with. Once they take your money, make it almost impossible to contact them and to cancel. If they have your credit card on file, watch out. They will keep charging you! Furthermore, the searches are not easily filtered so you get tons of people from all over even if you say you only want local matches. And you can meet a bunch of 40 something losers who live with mommy. Yeah that's attractive (sarcasm). I spent the money thinking I'd meet a better class of people than those free web dating sites. Not true at all. Expensive lesson, posers, serial daters and losers. I'd rather die alone!

You can try to cancel your subscription, but these guys will continue to charge you. VERY UNRESPONSIVE to any emails sent to their customer service team. I sent three emails and never heard from them. I had to close my PayPal account just to get them to stop charging me. I can't believe a company like this is still in business. Absolute worst company with the absolute worst service. SAVE YOURSELF and AVOID!

These people at Match.com ought to be stood up against a wall and shot! I was subject to the automatic renewal junk they foist off on you, the innocent subject. They automatically defaulted to a 6 month subscription that I didn't see. I only wanted a one month trial to "test the waters." I then found out how mercenary & predatory these jerks are. They graciously refunded 3 months of my six months fee. Whoopee spit! I was unable to upload any photos which just about kills a subscription. I tried several times and complained to their "Tech Support" about the issue. All I got (twice) was form letters telling me how I had to go about getting a new subscription. That's all they seem to be interested in, is getting you to sign up for extended periods and keeping your automatic subscription renewal in place.

Worst Website ever - complete scam - you will never get a match. I joined their site and sent replies, but no replies ever came from the prospective matches. It's all a sham & on top they don't even refund the money. CRAP!!

I sent them this email and they have not responded. "I am very dissatisfied with the problem-solving skills of Tony ** a Match Customer Support. I have sent several emails to resolve a problem but he does not want to help. This is the General Report [Incident: **]. I would like a supervisor to review this matter and get back to me."

Don't waste your money on memberships. Before I purchased a membership, I was receiving multiple notifications that I couldn't view because I didn't have a membership. So, I purchased one. That's when the notifications stopped. My membership just expired on July 31st. In the last three days since my membership expired, I have received more notifications than when my membership was active. Of course, I no longer can view these notifications unless I purchase a new membership. As part of my membership, I paid for the email read notification so you can tell when someone you sent an email to has read it. I sent ten emails to local members and did not get one notification of an email read even though the system showed that those members were actively on the site. Sound like a scam to you because it sounds like one to me.

The most worstest website I've ever been on. The customer service is just absolutely rubbish. They are by far the most unreliable website in the history of the Internet. Avoid this website. They are a waste of money.

This site was not useful for those over 50 and in smaller towns. The most disturbing fact is they automatically renew the subscription without notice and will not refund the money. I didn't have one date and not one match within 50 miles. Buyer beware.

I wish I could make the Earth go back in time like Superman did, and I would NEVER have signed up for Match. Against my better judgment, I did. And that little voice inside of me said "don't do it!" But I was coerced by a friend who swore to me she was having success. Well I guess it depends on the type of "success" you seek. If you seek a one night stand, then have at it. If you want to send nude pics to each other, and have phone sex, then you'll meet your match for sure. There are no serious, relationship seeking men on this site, and I believe that most profiles are fictitious. I believe the whole thing is a scam.

It seems I am not alone in being suckered into joining Match.com. I have been on a little over a week. To this point I have sent close to 100 emails out to "ladies" I may be interested in. To this point, I have had two replies; that is pretty poor odds. Of those 100, close to 40% haven't been read yet. Another little tidbit for guys, I get probably 8-10 winks/likes/favorites a day from very good looking 25-35 y/o women, I am 57. What young hottie is interested in someone twice their age? Most often those profiles are closed or "not available" when you click on them. I actually chatted with a couple of them early on, the telltale sign of poor grammar shows up fairly soon, and you know they are surfing for something.

Even when you cancel they charge you again. Will not refund you. Not a good experience.

I am aware that fake profiles are on dating websites for many reasons. But I was surprised to find that Match puts their own on. I was thinking of resubscribing to the website and saw a profile that was a 100% match. The second after clicking the subscribe button the profile was gone. The same thing happened before but I thought it was just timing. Never again. Be very careful!

Listen to me. HOW IS IT THAT THIS RIP OFF COMPANY IS STILL RUNNING. They try to keep you around by offering you 3 month for price of 1, very enticing isn't it?Well you are in for a shock. I tried severally to cancel my subscription after that and it would not go through. So I'm thinking they all go back to charging me only monthly as I never pay for more than a month's subscription. Well I'm almost charged up to 70.00 from these hardcore Thieves. Customer service agent, was so rude. Refused to issue me a refund and this is why I'm going to have to file a claim. DO NOT USE THIS SITE. You'll not find a decent partner here, as they are all serial daters. Your card will continuously be charged randomly.

Instead of allowing for a simplified cancellation procedure, Match uses gimmicks to trick users who try to cancel. Shameless and pathetic.

At first, Match.com worked very well for me. I did not renew my 6 month membership because I was in a relationship (not someone through Match). They continued to send emails, which I usually just deleted. However, one claimed that someone had emailed me. Out of curiosity, I emailed the lady back. But by doing that my membership was automatically, without warning or approval, renewed for 6 months, and my credit card was billed $133. I immediately canceled and notified the credit card company. They told me I would have to get it canceled through PayPal. There was no way to contact Match -- no phone number, email, or anything. The only way I was able to contact Match was because a customer service rep at PayPal gave me their contact number.

Cost £140. Never got me a date once like women, dark hair, green eyes, tall. They couldn't match me once and no refund as promised. What a rip off.

I just signed up for this service last week and it is the absolute most ineffective program I have ever worked with. The system keeps giving me the same 11 or 12 supposed 'matches' every single day and even when I select 'NO' that person still keeps showing up and is completely redundant. Also, there are only a small handful of people in the area and the majority of them are coming up as spammers and catfishers and false profilers, so I am extremely upset with the quality and quantity of matches and fake profiles that are trying to steal money from me, much like this site is doing, and providing a platform for others to exploit members such as myself.

So on June 29th 2016 I signed up on the dating site Match.com. I paid them 38.99 for one month of service. 6 days later, I was unable to access my account. I thought I was typing something wrong. I tried again a couple days later. Then I thought I may be typing my password wrong so I sent a request to reset my password. I never received a response from Match. So a couple more days went by and I tried again to access my account. Still not able to. Tried to reset password again and no success. I did this a 3rd time. Nothing. So on July 19th I tried again. Nothing. Now I was mad, I had not been able to access my account in two weeks or reset the password. So I called Match.com. I was talked to rudely and was humiliated when they told me they couldn't find a account for me. I explained that I had one and had paid for it and set it up and had been using it for 5 days.

Overall Match is a good service and you're more likely to have luck than on unpaid sites because everyone here has more skin in the game. My complaint comes in their auto renewal which is really my fault for not keeping track of the renewal date. But there is an easy fix!!! All you have to do is call 1-800-926-2824 and press 1 for a billion inquiries, then follow instructions for a refund. Enter in your zip code and boom, they refund your money that they just billed you, and they auto cancel your account. I think this only works if you haven't contacted anyone since the renewal. I got an automated email within a minute confirming the refund is in progress! Hope this helps someone out there...

First, just read their terms of service. They will take your money and can terminate your account for any reason whatsoever, and you are technically not entitled to a refund (ever). So be warned; if you pay, you will probably never see any of that money again, no matter what happens. The website is garbage; the code feels like 10-year old ASP code. It's cumbersome. The UI is crappy, and it's poorly designed. The site is also infiltrated on a regular basis with bogus accounts. The online chat system is garbage, and the overall experience of Match.com is something from a decade ago. It's simply terrible.

They wouldn't refund me the same day that I accidentally signed up for renewal to see if my account was still active for renewal turn. Felt like it wasn't active for renewal and I activated it by saying that they could email me and that's it. That's all the page said. So to me it's theft. They won't the only refund me $23 of the 77 the same day and I actually went on to my account in order to get my account number or they won't cancel it and when I call them back it was already too late. In all in the same day to me this is stuffed and I just can't believe this. I did talk to a supervisor even someone. Please help. This is a crime.

It is impossible to contact Match, to find out anything about my account, or to cancel. I've written letters to HQ that have gone unanswered and my credit card is still charged. It's not worth the money. They send the same few profiles every day, and the people on it are very wary and paranoid. Best to meet people in person doing activities you enjoy.

Let me start off by saying, I had high hopes for Match.com. My sister met her husband on that site and I've had other friends with relationship success stories. So I signed up for Match.com 6-month membership $125. More than 6 months comes around and I haven't really been using the site due not liking anyone on the site. I only talked to one person I was interested in and we never went on a date or met in person. So in the last 4 months I really didn't use it. Then I notice a $125 charge to my credit account. I immediately cancel my subscription and call Match. They state, "I'm sorry we don't refund and it was written in the disclaimer about automatic renewal." I was irate and started cussing, the operator asked me, "Please don't use that language. We don't speak like that at Match" and I laughed. "I think you'd be cussing if I stole $125 from you!"

I cancelled a short membership, and it was auto renewed and I was charged again 3 months later. Called and cancelled again. Then 2 days later got a notification that my trial membership was activated yet again. I did not do this and did ask for this. Now cannot find a phone number to ensure, this gets cancelled and the email address comes back undeliverable. Something needs to be done about Match auto renewing without consumer's consent.

I'd like to express how unprofessional and unhelpful this company has been. I tried canceling my profile two months ago and then a few days ago saw they took out another payment for 6 months after trying to cancel two months prior. After speaking to two reps from the company, they were not able to give me back the refund of $68.50. It had also been pretty clear that I haven't been active on my profile for months and using common sense (which them and their employees seem to lack) it would make sense as to why I tried canceling my profile two months ago. Wouldn't that make sense to anyone with a brain?! Clearly their website or app had a glitch and didn't get the cancel confirmation and now they're making it my problem by not giving me a refund for the 6 mo membership they recharged me for this week.

My complaint is that their inventory of potential dating possibilities has to be grossly overstated! Why? Because I properly/effectively cancelled my six month membership in January of 2015 and am still getting notifications through them that "this or that woman" is interested in me. This leads me to two possibilities: 1) no women are interested in me, these are only fictitious "teasers" to entice me to rejoin for more $$$, or 2) they have left my photo/profile "up" in their current inventory. If so, some woman, in good faith, is responding to my profile when, in fact, I'm not an active member! Either way, this is way beyond dishonest. It's fraud!

As a guy, maybe you can succeed near big cities. Six months experience with this site. One date, a few phone numbers and lengthy convos. It is very, very, very heavy male-dominated. Women I know who use the site get inundated. The site's main problem is that they simply keep trying to shamelessly con you out of more money. Now I was careless when I signed up. I meant to do one month but I signed up for six. But they made it very easy to make the mistake. Since day one, since I've used the site before, I have gone to "cancel my subscription" in order to prevent auto renewing (which is how they make a killing off you). No less than a dozen times in five months, my account has reactivated so that I would auto renew. I'm not computer illiterate but I prefer to blast through the process of deactivating. They don't make it seamless in order to deter you. And it reactivates on its own.

Don't even bother paying the money. Nothing changings when you pay the money, the site is full of pop ads and spam. You can't actually tell if your emails are being read unless you pay an additional $10 a month. Come on. So I am paying money to email someone, who may not be paying money and therefore will never receive my emails. What a waste of time. I am so underwhelmed by Match.com, I am feeling, even more, discourage about my dating prospects and now I am out $65.

Match.com charged me $177.01 Canadian for a 6-month package. They refuse to give me a refund because I didn't cancel my subscription in time to receive a refund (6 days after they took my money). Unfortunately for me, I didn't realize they had taken my money automatically in time. Of course, this is what Match.com relies on so they can refuse to refund members' hard-earned money. They claim this is for OUR convenience (certainly not theirs)! They cover themselves by stating that members agree to the auto renewal as part of their Terms of Use.

Last month I cancelled my subscription to Match.com, even though it doesn't expire until October - I didn't care because it was a waste of time. Whenever I made a connection, the match's profile strangely enough was "no longer available." So I cancel and the next day I see a charge of $101 on my Visa. I dispute it with the credit card company, thinking it was a simple error and they'd immediately refund my money. Nope. They're fighting it.

I had asked that this not be renewed and they renewed it anyway. Sarah, employee #**, the third "supervisor" I have talked to continue to state they cannot "find" the previous request thus will only give a "partial" refund of the amount that should not have been charged. I had used the "chat with representative" feature in early June asking that this not be renewed and take the profile down.

I signed up for 3 months and experienced "no replies" to my correspondence that reacted to men that winked at me or used other one keystroke connections of interest. Match.com told me that a wink does not mean he's a subscriber so he receives my correspondence but cannot respond to me until he becomes a member. I let my 3-month subscription expire. Now I see, Match put me on auto renewal. I and my credit card rep are disputing this charge with Match. They say their policy puts me automatically on renewal until I officially cancel online. Their auto-renewal does not require an authorization from the subscriber. Instead it's embedded in their policy. Why would any subscriber opt for auto renewal on a 3-month price when match offers a 6-month price for less?

Tried to cancel membership. Unsuccessful and I got charged again $169.39. Called customer support and got no help. Very unhappy with the service. I will not use this again. Will post negative feedback.

When I tried to cancel my prepaid account (several months remaining on 6 months) due to medical illness, the site apparently led me down a rabbit trail. I thought the account was cancelled and did not expect to be automatically billed $89 to renew my subscription. On July 5th I was billed the $89 and I immediately contacted the company and told them that I cancelled my membership. They responded that my membership was inactive but not cancelled, and that there was nothing they could do about it except change my membership to a monthly billing and refund $43 of it. I was upset, but agreed that they could refund the $43, however, they haven't done this either after a week. I guess that was just another lie. They have lost a long time paying customer. I had been a paying over for years! I guess that about sums up the whole experience, no relationship... no refund! What a scam!

I am fighting them, but customer service wants a cancellation number which I don't have. I am disputing the credit card charge but a good chance they will fight back and try to keep my $60. This company is extremely dishonest. They make it hard to cancel. In my case, they even reversed the cancellation of the auto renewal. How nice, you didn't want me to lose my membership benefits for 3 months so you reversed a setting I activated. I haven't used your service for over a month and you give me 3 months more of uselessness?! Match just wanted to screw me out of $60, the blood sucking thieves.

I went on Match.com in October of 2008. I met my husband November of 2008. He got into a suit of armor and proposed on bended knee on Valentine's Day 2009. We were married in August of 2009. That was seven years ago and we are still happily married! It worked for me! I would recommend that anyone (especially women) go onto the site without doing your own due diligence. My experience was that people who pay for a dating website were more serious.

I had twice a bad experience. They block members' messages until late 1 or 2 days before the end of your subscription so they motivate you to renew and pay. They didn't respect their 6 months guarantee despite all requirements were filled by me. My advice save your money for a more transparent dating site...

I joined Match on July 1st, 2016. Paid $80+ for a 3 month subscription. On July 6th I noticed when I looked at a member's profile, in the capture window below the picture, your picture is supposed to show. In my case my picture was not showing. It was someone else's. If I signed out and signed back in, the pic would change. If I refreshed the screen the pic would change. It never showed my pic. I called and complained. Match said they would take care if it. That afternoon the problem was resolved.

Joined with 6 month guarantee and on 6th month they took $110 out of my account! I called and they refused to give me my money back! They told me terms were... keep profile active and I must send at least 5 emails per month to qualify for 6 months free... which I did. They did not give me 6 months free and charged my card $110. Cannot get refund. This is false advertising and a SCAM!!!

This is a PSA. If you are thinking about joining Match.com please read this first. One word. Don't. If you have the SLIGHTEST DOUBT about that word, do the following: Create your free profile. Within 24 hours you will receive more than 20 emails telling you how quickly you were noticed and showing you all the people that are interested in you... and every one of those emails direct you to a membership page where you have to join to read their emails. If you pay attention, and with a little bit of sleuthing, you can at least get the user names of these people that noticed you so quickly. However, you will find that shortly after their initial contact their accounts have gone inactive.

When I signed up for match.com I thought I was getting a 7-day trial. They charged my account and refused to credit my account. When spoke to customer service they were rude and unwilling to be helpful in any way. Do not use!!!

I am deploying and wanted to stop my subscription which was coming up to prevent an additional cost. I was offered when I decided to cancel a resubscription for 2/3 of the price I would have paid. I took it and at the bottom it states that you will not be charged until the end of the present subscription. Well they charged it anyways and I lost two weeks off my present subscription. I tried to cancel and they would not return my money. The lady from Match did tell me that the statement at the bottom is misleading!! Crooks!!

I signed up for Match. I gave it 6 months and had no luck. They automatically renewed my account and took the last of my money out of my account. I called customer service the same day they renewed my account and the woman was very rude and said she would refund less than half my money back. I explained, tried to be reasonable but she refused to help me or forward me to a supervisor. I will never join this site and encourage everyone to stay away from this site. It is a massive rip off. All about the money and not the service is their business goals. The customer service is in India. I recommend Plenty of Fish. It's free and they actually care about the customers. I would NEVER EVER RECOMMEND MATCH TO ANYBODY!!! WORST SERVICE EVER!!!

I joined Match.com on July 1, 2016 but after reading the 1,994 negative reviews of Match.com on this website. I contacted Match to request a refund. July 4, 2016. I was told no refund would be issued. Even though on TV they say they are a dating site. They are really a just a networking site. Just like MySpace and Facebook. What's the difference you ask? Well Facebook and MySpace are free and do a very good job. Match.com is a paid site. That does not even care. Total rip off!!! Had I found the consumer affairs website first. I would have never joined Match.com...

I subscribed to match.com for two weeks. I was very unhappy with the matches and the quality of people I met. I contacted match to ask for a refund or a partial refund. They were completely unwilling to work with me. I'm paying for months that I'll never use because the site totally sucks. I'm happy to pay for what I used or for a one month membership. I spoke with three people, including a supervisor, and they were rigid and unbending. They were very non apologetic and difficult to understand. Stay away. Go to Plenty of Fish. I've had much better luck there.

Twice I have checked my bank statements and seen fraudulent charges from Match.com. I caught them in time the first time but not till they posted the second time. Called up and all they could do is reverse the charges after I had to explain to them what I look like yet couldn't tell me why I was fraudulently charged on a new credit card. You think they would stop my name from being able to be charged but no. I asked how they were going to help me get to work since I had no gas yet they didn't want to help.

Watch out for the Auto Renewal - this outfit appears to be an overseas operation. They refused to refund the auto renewed payment even though I cancelled. PayPal must have an agreement with them, because they sided with them immediately without any investigation. A typical lowlife outfit that relies on the auto renewal as a revenue stream.

I understood Match.com's auto renewal policy. I made sure before signing up I knew exactly how to cancel my subscription. Upon joining the very first thing I made absolutely sure to do was to turn off the automatic auto renewal option. I thought I was good to go with nothing further to worry about. Turns out the auto renewal function was reactivated without my knowledge. The only way I found out was when I woke up to see an email stating I made a payment to Match for the 6-month option. I immediately took action as the transaction had only occurred 2 hours prior. I went on Match and canceled my membership and hid my profile to show I did not plan on using the service any longer. I then opened a dispute of the charge with my payment method which is PayPal.

When I joined Match 4 years ago for the 1st time, I had all my hopes set up that I can find the love of my life there, will get happily married and start a family. Instead, apart from having to go through thousands of meaningless profiles that I written with the same generic self-description and stated desires "to hang out and see what happens", I was getting discouraged every time and canceling my subscription. After some period of time I was getting back to my search on Match hoping to find my soulmate. And when I tried to cancel recently my subscription when I accidentally saw an automatic charge from Match of $60 on my credit card, I got upset because I already wasn't using it previously for months even though I paid to keep my subscription going just in case if I will want to continue with my search.

This company steals your money. They have an auto-review feature that can't be turned off, then refuse to refund the amount that they took from you for the autorenewal. How has this company not been involved in a CLASS ACTION suit yet???

If I could give them 0 stars, I would but the site requires at least 1. 8 days ago, I paid for the 3-month subscription so I could actually view who was contacting me and possible respond back. Within 24 hours of payment, I was still unable to access any of the "promised" features to my subscription. I've spent the last 8 days trying to contact someone to request a refund. I deactivated my account after 24 hours of no response and finally after getting through to someone by phone today, I am told, my circumstance does not qualify for a refund. WTF! They could not provide the services promised AND my account shows NO USE for the past 7 days.

Match is one of the MOST unethical, money-hungry companies I have ever had the displeasure of using. While I have no problem saying that their site DOES work in terms of providing you with lots of potential mates (I have met great people through there), it does not change the fact that they have TERRIBLE renewal/subscription policies, and very bad customer service.

Thought I would like to try; however I wasn't aware that the payment was in US$. It was not my consent. Soon (less than 12 hours) I realized they charged altogether (and my bank charge for foreign currency), I called the customer service for cancellation and refund, also cancel my account. I was not interested and surprised with the charge. They are just insisting that no refund; not even giving another options (yes the moment I am writing this I am still waiting to talk to any supervisors/managers). Even if you made a purchase by mistake in any stores they would do their best to keep the customer happy. NOT with Match.com. They steal my money. I regret I visited their site. My suggestion, don't ever ever try to sign up and pay unless you could not find any trustworthy online dating sites. If I could I would not even give 1 star. I am very upset and disappointed with Match.com customer service.

I decided to try to find a wife for my son on Match. On the first day, I got notice of a 'favorite' who then disappeared. It repeatedly put a checkmark next to ones that I kept closing. (Like smokers!) I emailed 7 of the best ones. A few checked his page. Two more profiles became "Unavailable." One who seemed like a real woman favorited him. I was upfront with them that I was the mom and told them how kind and considerate he is. (One of the profiles they kept sending us was a man, BTW.)

BEWARE OF their no refund policy and their auto renewals. I cancelled my membership in March and then was billed again in June; customer services is useless! DO NOT JOIN Match.com.

I signed up for a ONE MONTH only membership. I had deactivated the auto-renewal just to ensure they won't charge me for additional months, because they are notorious for that. Still, they managed to steal an additional month out of my account without my authorization. After two 45 minute phone calls discussing their terms and how being dishonest with membership agreements breaches their terms, they claimed that my account is now deactivated and will no longer be charged but refuse to refund me the additional month when I wasn't even able to access the site and no services were received anyway. That's like charging me for two cars when I only wanted one. I will have to call my bank next. After reading through all the other complaints of this company, thousands of people face this problem and they are scamming people left and right and need to be brought to justice!

Be careful before you sign up! First of all, a number of profiles on this site are false, and fraud. Then they keep charging you on your credit card even if you cancel your account.

This is a scam. I called to cancel and instead they charged me a renewal fee and refused to refund my money, insisting that I had resubscribed. Proceed with extreme caution.

As others have said, they promise another six months free if you don't find anyone the first six months. Wrong. It's not free. They auto-renew. And there's no way to stop them. Because it's impossible to reach anyone on the phone. Just try calling them. About anything. Completely useless. And when I'm away from the site for awhile, I'll get an email from a really handsome guy and the minute I get it, I click on it and it says "Profile no longer available." Total scam. They do it to get you back to their site so they can count another visit to the site. Total rip-off. Avoid at all costs. And trust me, it will cost you and cost you and cost you.

Match sends emails that require you to enter your email address and password for each email. 5 emails require 5 logins. The pool of dating candidates never seems to change. It's always the same guys. They hide the auto renewal information deep in their terms and conditions. I called in the same day they charged my account and they refused to refund the money. They don't verify photos like OKcupid. I've had much more success on OKcupid and don't use Match.com. anymore.

I joined on a free trail. Went on line to cancel. I am 55 years old. Wasn't sure I did it right. Called on Feb. 6th. Was told yes but to stop emails. To log back on and stop them. I was charged two times. 3-13 and Jun 13 2016. They only have a call center and one supervisor and no one else. She hired herself. Talk over you or ask your birthday 8 times. Ask how many emails I have several times. Would not help. Even they could see my last log on was June 12. Again to try and stop incoming emails. This is the first time I have ever done a review. The two that contacted me both had fake profiles and ask me for money. I didn't send any but one uses a photo of a chief in GA. Bad experience all the way around. Save your time and money. The supervisor said there is no ceo. Really. I wonder if he knows that.

Total ripoff artist. Do not let them get a hold of your bank or credit card information because you will have to cancel it in order to stop being billed by them, even though you cancelled their service. Then after they bill you they lock you out of your account so you cannot contact them. Forget customer service. Let's band together and sue Match.com to get our money back that they stole from us. One Star is one star too many.

Met some nice ladies, some morons. Do not include Match.com staff among either group. They always refer to you as "friend." Trust me, you are "customer"... not to say "sucker." Their ONLY interest is in bleeding you dry. They offer Free Trials that evaporate as soon as they have your card number. They offer "guarantees" that evaporate in the small print. Try cancelling and you may have better luck storming Fort Knox. Try reaching them by phone or email and you will know how John the Baptist felt as a voice crying in the wilderness. They are a despicable bunch of phony, money grubbing "friends." With friends like this, who needs enemies?

Match.com has a deceptive business practice of not warning customers when their subscriptions are up for auto-renewal. I had no intention of renewing my subscription at the end of my initial paid period, but they did not give me any notice that the period of coming to an end. The only indication I received was when I saw the renewal charge of $97.95 appear in my PayPal account today. I immediately cancelled my subscription when I saw it this morning and then called Match.com's Customer Service (which number was not easily discoverable on their site... had to Google it) when the Customer Service hours opened. I explained that I did not intend to renew my subscription and that I wanted a full refund. They resorted to tell me that I was bound to pay for the fee due to some section of the user agreement that I signed when I registered.

Scam. Fraud. Sneaky. Everyone who has reviewed before me is spot on with Match.com and its HORRIBLE service. Match.com should be avoided at ALL costs (literally and figuratively). Try Hinge, Bumble, OKcupid, or even Tinder - ANYTHING but this service. Here's my experience: I cancelled this subscription at least 2 months ago and deleted my entire account (or so I thought). I was extremely upset to find out today that I was still charged $60 for an account that I haven't used for at least 3 or 4 months. Then I was told by the customer service rep that I was only going to be refunded about 30% of the subscription fee - which again, I DID cancel several months ago. But since I don't have a cancellation confirmation in my e-mail, it didn't count. It's sort of funny that I couldn't even sign into my account if I tried, because it's deleted, yet I'm supposed to log on in order to cancel it? This doesn't make sense to me.

DO NOT join this 'so called' dating website. I subscribed with a fee of £20.99 for a 1 month subscription and then was told I would need to pay another £9.90 to send and receive messages, so I thought fair enough and paid it. Then I did not receive one message at all for several days. This was after sending messages out myself to various women and introducing myself. I began to wonder what was going on. It was only after scouring the internet that I found out the women in the photos are all fake and the accounts are all fake!! Needless to say I finally managed to contact Match.com and got an entire refund. I didn't bother having an argument with whoever I was speaking to. I just wanted a refund. Very very bad experience. For anyone who finds themselves in the same situation I was in, the number I was able to contact them on was this: 02030596493.

Beware of Match.com auto renewal policy. They do not notify you when it is coming and refuse refunds. This is all besides the fact that the service is essentially toilet paper. You will pay an entry fee and then get nickel and dime'd if you actually want to use the service. Avoid them at all cost.

If you are in the market for companionship, STAY AWAY FROM MATCH!!! My review has NOTHING to do with my success OR failure, but rather the way they sneak full billing renewals through. Even with their 6 month warranty... Do NOT believe what you read. They find ways to deny the deal without hesitation. Use a free site like POF, OKCupid or TINDER... At least you're AWARE of what your getting...

First of all the website itself is scamming us. Before I even finished my profile I was getting winks, photo likes and emails. Of course you have to be a subscriber to do anything on Match. I could understand you having to pay to send and receive emails but to see who winks at you or looked at your profile! So yeah they are here for your money. I have been contacted by two women both of whom had their email address in their profile. Both sent me pics and an extremely long email with a sob story and plea for money and marriage. One said she was in a refugee camp and was worth 30 million dollars and if I sent her my bank info she could deposit 3 million in my account. So I say if it involves money, don't fall for it.

Just like most of the reviews I have read already, I am completely discouraged about meeting singles online. First of all, either someone or Match.com was changing my gender status from female to male or they would make it look like I was a lesbian. I'm not either type of that kind of a woman. I am a female and heterosexual. Next, I have met several men on dates and talked to many guys. I'm very physically pretty/attractive person. I'm well educated and a smart gal. However, I have met men who perhaps are single and who are who they say they are; live where they say they live; and do whatever they say is their occupation. Unfortunately, it appears that they are all on there to use women for sexual conquests as well as exploit women for those conquests.

When I joined Match I thought I was dealing with clear company. However I was so wrong. I used Match for 1 month then found it not suitable. I deactivated my account 6 months ago. 3 days ago I found a withdrawal from my account to Match??? Called them. They refused to refund. I left it 6 moths ago yet they are still charging me in the name of auto renewal. Never join Match. Never trust them. All they want is to take your money. Once you are in you are facing the fact that they are stealing your money.

I signed for 3 months of Match (again). The one feature would to me is IMPORTANT is "who has viewed me". Gives a person a clue on someone with potential interest. Well, Match charges people a few dollars to go "UnderCover" to view members. Within a 3 days period I've had 9 views, but only one appears under Who Has Viewed me. Match actively tries to sell Go UnderCover. Doesn't do me any good.

I've been on Match for 4 mos. Lots and lots of fake profiles. Appears to be a site for scammers. I had to close a credit card account because it was hacked. Never has this happened before I was on Match. You can't even delete your profile; at least I haven't found a way to do it. Beware of people who send you messages saying they are speaking on behalf of their "friend who isn't on Match but would like you to email them". Lots of those have come across my profile. I took a screenshot of the confirmation where I stopped the auto renewal, and saved the email as well. Just know this: Match and others like it are BUSINESSES. They want to make money. If you join Match, and I hope you don't, KNOW that it is automatically an AUTO RENEWAL. YOU MUST GO INTO "ACCOUNT SETTINGS" and TURN OFF THE AUTO RENEWAL. It is tricky and not worded well at all. If anyone figures out how to completely delete a profile, I would like to know.

Hi. Sign up for a 6th months membership. 7 days of service I want to switch my email to other one I used regularly then I wouldn't be able to sign in. Since then I have been contact customer service and not even a reply. This is the worst dating site ever. I don't know how they put in second place. I want my profile deleted. I will talk with my lawyer as there is a violation of privacy. If I don't access to my information Match will hear about me and for everyone don't sign to this poor customer service website. Zoosk​ it's the best out there. That's right. Match can beat it for over 3 years now.

On 5/15/2016, Match.com charged my VISA $104.79 and today, June 4, Match.com does not recognize me when I try to log on as a member. I am 84 and, foolishly, try to assuage my sometime loneliness. This is not the way to do it. Is Donald Trump involved in this? Kind of his style.

I joined Match on March 6th 2016 for three months... Since then I have been having a lot of problems to access my account. In April a stranger stole my information from Match site and after that I cannot access my membership at all in spite is being charged in my account $77.00 in March... Now finally today I could access it for a while and changed my username from ** to **, change my photos, change my profile and my credit card information and after that was blocked again. Now... Do not want the bad service any more... Want to cancel my membership, erase my information and took my profile and photos from Match. Very disappointed with the service... Just want Match cancel my membership, not charge me any more from now on and answer my complaint. Want to my money back as I could not use it as I would like and was victim of fraud on Match site. Lots of scammers and fakes profiles on Match.com.

On June 2, 2016 I saw that Match had taken money out of my account again for May 27th. I called to cancel my account and asked for a refund. They said "We don't do refunds, but feel free to use the account until Nov." Match has been an utter failure. Apparently they cannot make a search engine that matches my preferences. As a lesbian, I really wasn't interested in guys... but I would have at least 1 up to 4-5 men in "my daily matches." How is it possible that Match can keep my money for a service that is terrible and something I don't want and I don't have the right to get my money back... Are you kidding me?

I subscribed for one month to compare to other sites and give Match a chance. In my experience, I found it to be literally a high priced Tinder for booty calls or for married/separated guys to prowl on. I had to block a guy because he was so aggressive. My match is not a guy that is still living with his wife (but so called separated) and 2 kids!!!

I have tried several dating sites with Match.com being the worst. Through Match, I met a number of women. Most just wanted money. The other category was the women who never showed for the date. I customarily buy my date a dozen red roses, but gave away many dozens because of the women who did not have the courtesy to meet me or notify me of a cancellation. Of course Match would not answer any of my requests or complaints. This company wants money and nothing else. Don't give them any.

Billing after the fact for a year which I never would sign up for $240. Cancelled with credit card, outrageous.

I was never sent a renewal notice. I received a message that they were unable to update my subscription due to issues with my credit. Little did I know, they kept trying until it went through. The same day it posted to my account, the aspiring customer representative, who appeared to be working towards an Academy Award - she started mouthing off as if she owned the company because I asked for her superior. She took down my number and said someone will call me back, but they never did. I will be calling them back tomorrow. How can any lucrative business keep customers by being shady? Not a good reflection of this company.

Horrible. They're a ripoff. Just out to take your money. I joined & bought 3 month subscription & then too overwhelming with people notifying me all day non stop, I chose to close the account just after 3 days of use. I called to get at least a partial refund & they refused. So $60 for 3 day usage. What a rip off!!!

When I signed up for Match I was aware that they were going to automatically charge my account. However, it stated that there was going to be an email before hand to make sure I signed up for the correct membership. I found out from my PayPal account that I was automatically charged for a 1-month subscription. There was no email. When I called they told me I could only receive a partial refund, even though it was charged only a few hours before and my membership was already canceled. The customer support was not friendly or easy to work with. I would advise a different dating site, eHarmony, that has a better customer care team.

I was viewing another site on the web, OurTime.com and this ad came up for Match.com. I opted out of that and now they have charged a membership fee to my account. This was done without my authorization. So for all of your benefit, here is the way to fix their wagons for good. Call them for a refund, then call your bank and tell them that this charge was not done by you, whether it was or not, then tell your bank you want a new debit/credit card and they will stop everything coming in on that card and reissue you another one. Yes you may have to use checks or another card for about a week but this will work. I know this will work as I have had to do this more than one time. It is part of doing business online. Happy Hunting.

I joined the 1000s of new singles joining Match.com every day. It turned out there were 141 guys in my age range a reasonable distance from me. Take out smokers - 41 guys... It didn't take long to go through and determine none were for me. Useless. I forgot about the service. 6 months later - no warning wham - another 60 down. A lot of research and they had a known rapist on the site - refused to remove - promote body shaming saying ginger hair and freckles are flaws - different people pay different prices - couldn't delete my account for some reason or the content. I reported a complaint to trading standards and would have continued with further complaints. But after a lot of emails to Match.com - they offered me a refund. I nearly fell off my computer seat! I still can't believe it.

I signed up to Match.com for one month thinking it would be a one off payment instead of committing to months at a discounted rate. Two weeks in I was warned that Match.com continue to take money from you unless you unsubscribe. Just in case this was true I unsubscribed and continued to use the site until my month period was up.

After just signing up on Match.com, I think a week ago, I already got some matches!!! :) That was fast! :) I like some of them but others I don't think so. Maybe it's my fault because I didn't fill out the forms completely and I did not give all the details especially on the description part. Some people have funny profiles. HAHAHA. Some are very very very weird. I got really interested on someone so I messaged him. :) Hope he responds...

I'm so ** pissed off. No one ever replies and I finally get one ** reply and it keeps going on about how my password is incorrect and when I try to set a new one it tells me it's invalid! They ** wave the ** replies in your face and then don't let you access it on purpose! ** burn these ** alive!!!

Made a profile and did not contact anyone. Within two hours I cancelled the account. But still got charged $119.00. I also thought the $119.00 was for 6 Months. But saw it was for one Month. :-/ They are designed to make it very hard for you to contact them and they call this dissatisfied so they don't return money. LOL. Stay away. There is too many people here that are warning you.

I joined this website with good intentions. I went for the 6 month package and agreed to pay £59.90. Just before I authorised the payment there was no indication of any other payment. After I clicked authorise the invoice read £119.30. Match.com DECIDED FOR ME that they would sign me up without my knowledge or authority to their 'Connect' service which is apparently an upgrade. I am so angered by this that I have now requested ALL of my money back as I don't like being treated like a mug. I now await to see what happens, and by the way, trying to navigate through their website is AWFUL, their site is not user friendly and you must troll through for 10 mins to find what you need. They purposefully hide certain things like 'CONTACT US'.

Match.com scams? Used Match for a long time. Had to renew my subscription - did it for 12 months. The ad said "Billed monthly". They charged whole thing at one time. Called them. They said a "Will stay that way lady". Was hard to hear and understand so I just wrote a complaint on their website. We all need to do the right thing but they deserve it.

Made the mistake of trying their Match service as a guest. I cancelled my profile and I get daily emails about potential matches in my area. The people on Match.com have been there forever and there are no new people of interest. Don't waste your time with this website. Now to see how to get them to quit sending me the daily emails.

This site is a scam. No activity when you pay. The profiles stays the same. I subscribe for their 3 months discount and stop the reoccurring payment. When my subscription was over they still took $81.00 off my credit card. They only said they will refund $29.00 of my money. This is a shame. This site need be investigated. I am so upset right now.

I am a regular consumer who likes to get what I pay for. I spent a considerable amount of time on Match.com not to mention money on their "Match Guarantee" membership. Does anyone know what this means? I consider myself to be relatively intelligent but their "Guarantee" was never met, in fact I never even went on a date or met anyone face to face for that matter. So I have made a second request to Match.com because my first one was never answered. I will keep you posted because I am kind of pissed because I am not the type that likes to waste time and money.

This website is a joke. I won't get into the legitimacy of the "daily matches", "winks", or the completely unattractive people on the site compared to the others though. The main reason that I'm upset is that this company did not send me a confirmation email (I've never received one) and I let them know that I canceled at the beginning of Feb. I spoke with 2 separate reps who said they wouldn't refund my money since they could see no cancellation in the account. Actually, the only thing they can do apparently is offer a $20 refund of the $71 that they just charged me! I can use the site for a month for $51.

This is my second time. NEVER joining Match again, although this time is forever. In addition to the regular nightmares of online dating: My "Who Viewed You" page consistently did NOT show men who viewed my profile. I called THREE times. I wrote THREE emails. I was promised they'd get back in touch. They didn't. I was promised they'd fix it. They didn't. I was promised a supervisor would call me back. Huh; no one called. I was told I was not eligible for a refund. They SUCK!

Beware the unethical con artists that are Match.com. Over a year ago I signed up for 6 months, and 1 year later get billed again for $120. No warning I will about to be billed, and they force you to agree to auto-renewal as a default to even be able to sign up. Common sense and ethics would dictate you should at least be able to reverse the charge if you cancel within a few days after being charged because who is going to remember a year plus later they signed up for auto renewal that long ago?

After wasting my time with free online dating sites, I decided to try a paid website to see if it would be much different. Sadly there are only 2 major online dating companies to choose between, so the choice for which to try was minimal. I ended up choosing Match.com as they offered a reasonable price. Now before I paid for a subscription, I spent about a week seeing what kind of women were using Match.com. During this time, I was getting a ton of email from women who apparently liked or favourited me. However, after subscribing, the number of such emails I received dropped to zero. I found the reason for this, and it’s because in the daily match results, only 1 out of 12 users is a subscriber (I watched this happen for the last 10 days). Seems the daily match results are setup to maximize sending new users lots of emails. But once you're a member, you need to pay extra to get into these daily match results.

This company is a complete scam!! Not to mention that they have scammers that proliferate on their website, but they also result to unscrupulous business practices. Once they get your charge card data, they will submit recurring charges that are astronomical. BUYER BEWARE!! They will NOT do anything to reverse these charges!!

The site is terribly set up. The men who are commonly reviewing my profile are upwards of 15-20 years older than me and trying to contact me. I have asked that my match be single never married, without kids, have a Bachelors degree or higher, etc. and am getting ANYTHING but those for matches. I have met a few men in person and those men turned out to be lying somewhere in their profiles and luckily used our coffee date to tell me what they were lying about. I had the site open for 9 months and received nothing but annoying emails from people who didn't match my criteria at all.

A warning to all women who go online to Match.com. Manuel **. I was scammed by this man who was a fake, his location or name could not be found anywhere and when I checked his phone numbers and any contact information I had for him, I couldn't find him - his information to me was all fake. His photos that he sends to you are photoshopped and he even sent me a bank account statement from Bank of America to show me his "worth" that was totally fake $30,000,000.00!

Match has been giving me great guys so far. I like the permutations of matches that they give me. I think they have a good way in understanding characters and what makes one happy based on the information you give them. I've gone out with 3 guys so far and all have been wonderful friends. I've only been a member for a short while but I'm already really liking it. I find the website to be very easy to navigate as well. Let's see what happens from here. I'd recommend it. Wish me luck! :).

I gave them my criteria on what I was looking for and they gave me the total opposite. I told them that I did not date outside my race and they gave me people outside my race and called them matches. I need to understand how can they be matches when that is not what I have asked for. This is not what I paid for.

I am certain that Match.com is set up to scam its members to stay hopeful. This has nothing to do with the actual members being scammers and dishonest! Match.com throws B.S. hooks out (winks, "He's interested" emails, etc.). These guys do not exist. I have had winks returned from hot guys that have not registered as even "Viewing" my profile. I also have received winks from guys that were on Match 2 years ago. (Yes, I was on Match a few years ago for a brief period of time.) It was the exact same profile, as before, it was as if this guy was frozen for years. All this guy does is wink. He has winked at my individual pics, he does not respond to my emails. I am super hot so this guy has to be either unaware that he has a floating profile on Match.com, or he must be dead. Beware of fake profiles and "AUTO-WINKS".

My subscription auto-renewed (apparently the default on the settings). I requested a refund when I realized this happened. Apparently this is common and match.com - being the slime balls they are - chatted back to me in 2 seconds that I should read section 12 (or some such thing) of the 'online contract' I clicked through. Skip this service - it sucks anyway.

I read on-line about this FRAUD from hundreds of Match subscribers when they tried to cancel their Match.com account. I can't believe the same this is happening to me! I can't believe they are allowed to operate. You cancel your subscription, they renew you anyway and then refuse to credit their bogus renewal charges. Their customer service call center keeps you on hold forever and they offer a partial refund. IT'S FRAUD. Their site is worthless and no one wants to stay, so they take advantage of having your credit card number. They should be sued and shut down. STAY AWAY from this scam. Match is mostly fake and if I could give them zero stars here I would.

I was on Match.com and I connected with a "so-called Gentleman" from Reno Nevada. We started emailing each other and we got along very well. He said he was an Architect and a Civil Engineer. Along about 3 weeks into the emailing and calling on the phone he said he had to go to Spain to do a job. So he bought his tickets and he called and said he was flying out. When he was free he was coming to Colorado to meet with me. I had his emails and his pictures. Not sure if he was in Spain, but he emailed me and called to say he needed some money? Wrong thing to do, deal breaker. Well to say the least I didn't send any money, but how do these kinds of guys get on there and then act like you're the problem if you don't agree to send money when requested? I think he was a scam artist and I don't think you should allow him back on there. His name is John **.

I have been a member for 2 out of a 6 month subscriptions. I regularly sent notes, winks, and emails to men whom I find attractive. Many have answered back. Some have phoned. I have the feature that allows me to know when one of my messages is read. There are 9 out of about 30 that I have sent that are still unread. These are men whose profile indicated a significant potential match. None of these 9 have opened the message. I am beginning to suspect that these profiles are bogus or are expired subscribers whose info has been left on as bait.

I have been off and on Match.com for years. My account was hacked for the second time last night. This time, even though I saw it and changed the password, it was not quick enough, and the hacker directed emails to another account leaving me powerless to get my profile back. This was on a Sunday. Other than Mon-Fri 8-5, there is no customer service, online or phone call available. Their phone recording tells you to call back due to high traffic, and when you are connected, you get a foreigner with no customer service training or information. I just spent two hours on the phone and online chat and they shut my account down as directed, but I am not able to verify any information. I feel like my reputation, image and self-respect are gone.

This Match.com really sucks. I am trying to find for me someone in Sydney, Australia but for some reason it's not letting me do that. It keeps going back to overseas when I wanna look for someone here in Sydney. And also another thing I am having problems signing in. I even change my sign in and it still doesn't work. Match.com seriously sucks crap.

Match was really disappointing for me. I joined (and paid the annoyingly high fee) because I assumed that this would be a better, classier experience than what I had experienced with OkCupid a few months prior. I could not have been more wrong! I logged on every day to rate matches and send messages as suggested and received only 3 responses. Additionally, I received ZERO messages that I did not initiate. Hardly anyone "liked" my profile or interacted with me in any other way over a period of weeks.

I have been a member of Match.com for about a week. The system has been very difficult for me to navigate. When they send me a match and I click on "show profile" it always says "profile not available". I have been very frustrated. I finally found a number to call and got someone whose first language isn't English, and she was of no help. I got so frustrated with her I told her to cancel my subscription. I of course, have lost my money. I know eHarmony doesn't have good reviews either???

Don't bother with this site. Not sure how they are still online and not been contacted by some government entity. They are a complete scam. Fake winks, emails, etc. Please don't give them your credit card information. That's what they want so they can continue to charge you. Eventually you will need to contact your bank and cancel your credit card to get rid of them. Run from this site...

I clicked on an option to sign up for one month. When the payment processed I learned it was for three months - $78. I emailed three times to ask to have it cancelled and refunded. I never received a response. I called a couple times, but was left on hole for an extraordinary amount of time. Then three months later I find a charge for another three months. Auto-renewal. Not something I signed up for. I called. And called. And called. Sat on hold for ages. Then I used the chat function. I was offered a partial refund... $31 of the $78 I was charged... every time I ask to speak to someone else or get more information, I am told to reference the help page. I think I may not be speaking to a real person to be honest with you. Either way, I cannot believe they are in the business of relationships, which are founded on communication. This is the worst communication I have ever experienced.

On or around March 2015, I took a promotion offer from Match.com for 7 days free trial. After that I forgot about it. I did not realize is that they have my credit cards on file and charged my credit card every six months. Now, I am asking my money back and they won't do it even though can see I never log into their site ever since. So, watch out Match.com promotion. Match.com is a very sneaky company.

It is horrible. Seems I cannot removing the subscription by anyway, either can I remove my credit card information there! Every time I tried to cancel the subscription- no matter how this website show your subscription status, plus actually there is no real cancellation email to your mailbox as they say in the confirmation webpage (BE CAREFUL, THIS IS A PURPOSEFUL ACTION TO HIDE EVIDENCE)- it finally turns out cancellation is not successful. It is super creepy that they bind your credit card and you cannot remove your credit card information from their website!!!

If I could go without any stars I would. Match commercials are fake (only using actresses and no real people). Match services are fake, and the one person that spoke to me was an identity thief. I have been a member of Match not once but twice. The first experience when I was in Arizona was that I kept getting fake winks or likes from people that either had no account or closed accounts. But after the whole Match happenings, I gave them another chance here in Nashville.

What a website! Automatic renewals and full of profiles which are old and not in use... For some reason, they store credit card details, and according to their 'policy', customers' consent to automatic renewals when they buy the first subscription. There is no option to cancel the credit card info from your account. The so-called 'matches for you' emails always include women who are out of your preferences/filter criteria. My honest advice is to stay away from this site. Women say that the site is full of weirdos and guys (including me) say that it is full of freeloading women.

I have made four profiles on Match.com. They have censored all of them for trying to tell everyone I am not a subscriber. Nothing profane or any other person would find objectionable. People might not pay for the service if they knew I was not a subscriber. They make money off my profile getting people to sign up even though they will not be able to contact me.

I had a 3-month subscription and within that time, I was not able to connect or respond to ANY of the so-called incoming e-mails, "likes", and "favorite" alerts from potential interested men. Every time I received an e-mail from Match that a subscriber was interested, as soon as I clicked on his profile to read about him, his profile was blocked. Even if I responded immediately, his profile was blocked so I couldn't reply back. If I wanted to reply to an e-mail from a subscriber, Match had a "make certain they receive your e-mail" icon next to the send button. You had to pay an extra $30 to ensure the e-mail was sent. E-mails were a part of the subscription as communication which I had already paid for.

There is unauthorised payment charged by Match without even an intimation. It has already happened twice and now on requesting refund. I am not able to reach the customer service. I have contacted many companies on same. But no real response. Not happy with the service. Have complained on some sites.

I met my boyfriend on Match.com and hit it off. He tried unsuccessfully three months ago to unsubscribe to their business, tried to call. Nothing. As he is in finance, this is a very busy time for him and he has not had time to mess with Match. Tonight, I was checking my junk mail when I clicked on an e-mail from Match... to delete it. It opened "Looking for love in your area." It picture my boyfriend and said that he had been on within the last 24 hours. I called him and he said, "Yes, I opened a text from them to see if it was about canceling my account!" How many relationships have they messed with by continuing to hound an unsubscriber to look for dates and not letting others unsubscribe?!

Match.com is a complete scam. I received two emails after my subscription ended to say two people had added me as a favorite. After evaluating I thought, "Well I should find out who it was and renew my membership" because curiosity kills the cat you know. I went in and guess what 0.0000 people had me as a favorite or viewed my profile in the last 30 days. Their deceptive lies to customer is astounding. Will never join a site that lies to get people to subscribe and does false emails. On top of that many of the accounts are robots so if someone does add you, they are more likely a robot computer made up to deceive you.

First guy that I met here was a scammer... and this site is full of them!! He made me believe that he was genuine and serious and I believed him but then just after one week of chatting and some phone calls, he started to ask me for money because he's short of funds to pay for some generator or he will be penalized otherwise. But I didn't fall for it. Then most of the time some guys send me a message but when I click on their profile it saying "not available" and the ones that replied were all scammers. And as soon as they hear video chat, they would stop communicating. And Match deactivated my account when I still have less than two months left on my subscription for reason I have no idea without notifying me. This dating site is useless. Don't subscribe on them.

I wish I could give 0 stars. They are criminal in their behavior. They take money and have unreasonable policies. In a world where customer service is valued, this company will not survive. They will absolutely go under and I'll enjoy watching it happen. They refused to give me my full refund when I cancelled my service 8 hours late. They're forcing me to have subscription for the month. I don't want their service, but they are making me keep it for a month. So essentially, I'm being penalized $40 for NO REASON! I did not nor will I use their service. Pathetic company.

They are refusing to refund $113.94 on an account that has been deactivated and has not been used in a year and a half. They will continue to charge you after you leave. Be sure they erase your card from your account.

Match.com is a complete scam dating site. Once the company charges your credit card it's a done deal. I never met one person on the site. People's profiles disappear. Please don't join this site.

When you go on their so called free dating site you cannot talk to anyone unless you pay - not cool - false advertisement. You cannot see what other people said to you unless you pay - that is not free. So if you do not upgrade the site is absolutely useless. Not cool!

I am furious! Match lies and is deceptive to members. I am canceling my membership (it expires anyway April 23rd) and asking for a full refund. I met a great guy, but I've been checking to see if he's online or has hidden his profile for a few weeks. When I accused him of being online he said he wasn't. I still didn't believe him fully so I asked a friend whose profile showed "online" and he said he wasn't online either.

No matter what you say in your profile, ** man, certain age, etc you will receive everything but that. Match is like Marshalls. You have to go through hundreds of profile to find what YOU want, matches algorithm is off. They just take your money.

A complete rip-off. I cancelled this subscription weeks before it was set to auto renew. I still got billed and they refused to issue anything but a partial refund.

I had a three month subscription and cancelled it 2 weeks ahead the expiration date. I checked the next day to make sure that it went through. Two weeks later they charged my credit card. I said I had cancelled. They said they no record of that and I was out of luck. Someone from Match went in and removed it. The lady on the phone said "we aren't allowed to do that."

Just want to warn others who use Match.com. I was stolen money from this website. I didn't want to renew the membership, but I was charged automatically on my credit card without email or reminding, and they didn't give any refund. When I contacted the customer service via chat-room, she talked like robot. Wasn't helpful, didn't care the customer at all. I called the 1-800 number, I waited very long time, and then they hung up on me... They try to trick their customers. It's easy to get our money, but you will never get refund... In my opinion this website is an example of a legal robbery!