Match.com Reviews

I initially signed up for a three month membership. A couple of weeks prior to the auto renewal date, I did what I thought was a cancellation of the auto renewal but I apparently wasn't successful and didn't do it right. On what was the renewal date, and a Saturday, I received an email that I was charged for another 3 months. The same day I received email notification I had been charged. I contacted them, with the intent of explaining the mistake in trying to cancel a few weeks prior and get my money back because I was not interested in paying for a membership for another 3 months. When I called per their website, I found out they are not open on weekends which is not mentioned anywhere on their website.

I believed I had signed up for a 7 day trial but was charged for a 3 month subscription. I've never been unable to resolve a problem like this before with large company. NO REFUNDS. I tried to cancel the 7 day trial period after only the first 12 hrs. 3 creepy emails specifically related to my profile, and 20++ emails from people who lives in other states, and not within my preference for only local matches. I listened to the intuitive voice in my head that creeps in the first few hours would only mean more creeps, then to be screwed out of $80! Why isn't there a class action suit going on yet?! I had my credit card number changed, just in case they find another excuse to steal more of my money.

They REFUSE to issue ANY REFUNDS for any reason! I cancelled my "auto renewal" in the early part of December. Not knowing that I should have received an email confirming that I had done this. So Yesterday, December 11th, 2016, (Sunday evening) I discovered that they had charged my Credit Card $131.94. I immediately logged on and wrote a letter to their customer service disputing this.

Match is owned by IAC and CEO is Joey Levin- Call 212-314-7300 and ask for his office. They have the stupidest bunch of fumbling bumbling idiots working there I've ever experienced. Your idea of service is to ignore, hold, delay and frustrate your customers while you attempt to rob them. Worst company I've ever dealt with. These people are the scum of the earth. Make sure they know.

I tried to buy 6 months, set up a profile and when I got to the payment portion, it would not take the payment. I was using a virtual number and put a future expiration date and a limit to charge, the amount I would have been charged. They sent asked me to call, they were not there. I emailed them and asked them to give me a number to call so that I may pay and start my membership.

This is my second time on Match and I am very disappointed with the daily matches they provide. I provided lots of info about myself and what type of woman I am looking for but none of that seems to be considered when I look at the mismatches I am provided with. I have contacted the company who said they would resolve this but there is no difference in the matches I am given.

I have been with Match.ca for a couple of years on and off and usually let my paid membership expire. You have to ensure you cancel this correctly, or you do get re-billed, not exactly an honest way to run a business, but not my biggest concern. I noted that every time my membership expired I seemed to be getting more interest, when previously this was rather limited; however as you can't review these other members when you are not a paid member it was difficult to determine if they were genuine or fake profiles, so this time I did an experiment and I challenge others to do the same and see if you don't get the exact same results.

I'm a new member to the growing club of those who were duped into an automatic renewal. I signed up for a 6 month membership, had an ok experience though also went through all the headaches mentioned here (spam from fake accounts, winks from bogus profiles, etc.), but went from ok to terrible when renewal time came around. I stopped logging into my account for the last few months thinking my membership would expire. I got a surprise charge of $135.65 renewing my membership with absolutely zero reminder or notification in advance - that's where they get you. I asked for a full refund shortly after seeing the charge but it was too late: their service reps (yes plural- you won't have one person working with you, you'll have a whole office of reps) just repeat "All we can offer is a partial refund."

I've been a customer on and off again for a few years. Most recently, I simply gave up. In October, I took my profile down, made sure my subscription was NOT set to auto-renew and left it at that. Fast forward to December 2016 and my bank account showed a withdrawal for a renewal. I logged back in and lo-and-behold, account still, active. I attempted to Cancel my Subscription online and Lo-and-behold "unable to process request" when attempting to send reason for cancellation. Called, and they were closed. Called back the next a.m. and spoke with a "Zoregn" who told me that he didn't see a cancellation back in October, even though I explained I chose to make sure it was not authorized to auto-renew. Told him that I attempted to cancel last night and he went on to tell me if I could send him copies of e-mail confirming my attempts to cancel then maybe they could do something.

My daily matches did not meet my criteria: as followed - must have photo, within a certain age group and education level. Chat on site either had people's age below or above my search - 58 to 68 years old. Big waste of time. Most of the people who contacted me were far more than my stated 75 miles.

DON'T JOIN MATCH.COM!!! THEY CARE ONLY ABOUT TAKING YOUR MONEY. When you try to cancel the automatic renewal on the website, it seems to accept that you're leaving, but doesn't send a confirmation email. Also there is NO way to remove your payment info, e.g. your credit card info. I attempted to cancel my subscription multiple times but I never received a cancellation email. You'd have thought after multiple times, that at least one of these cancellations has got through.. WRONG. As noted by another disgruntled ex subscriber, the website is designed in a way that even being able to email the "customer care" team is very convoluted and painful to navigate.

Beware, Match provides a box for you to decline recurring billing. This box does nothing. You must disallow billing by Match after you sign up or you will be automatically re-billed. Not for what you signed up for, but for any and all services they sell. Match is a scam. Avoid it completely.

Signed for a month and auto billed for the next even tho I deactivated my account. I finally found a number to call on the difficult to navigate site. I got a recorded message to contact the site and was disconnected. I kept getting auto responses assuming to answer questions that I never asked. I tried to contact them the very day they billed my card. 4 days later I get a reply telling me too bad and it was my fault and will not refund when obviously on their end they can see I am not using the site.

SCAM! Don't get sucked into this company. Sign up for the free profile and you get all these message that there are likes, winks etc from local area. Subscribe and they take the whole year up front. The accounts are hookers or deleted as soon as you initiate contact or mysteriously blocked response. Try to cancel the membership and they say "thanks for your money and you aren't entitled to anything back per user policy."

Attempted to cancel with a day left in my membership period and the website would not allow me to do it. Technical glitch and I was sure to take a screenshot as proof. As they have NO customer service on weekends, I called first thing Mon morning but nope, too late, they won't give me a refund. Automatic renewal was made. I asked them how do they expect to keep customers with this kind of service? I probably would have come back someday, but now this will never happen. I immediately opened a dispute with my credit card company and will fight this one to the end. Will never pay for another dating service with plenty of free options out there. Scary!

I always set my auto renews to off whenever I join any membership service. Yet I was billed by them for $79. Now let's suppose that somehow I failed to turn off auto renew, the fact remains that I did not use their service (as in not even logged in!) for the time period they are billing for. I believe they bill in advance and I have not used not intend to use their service anymore. If Match.com believed in "doing the right thing", they would say to themselves "Ok, maybe he forgot to turn off auto renew, but obviously he has not used the account for this billed period and he obviously does not intend to, therefore the 'right thing to do' would be to issue him a credit". But no, they have no morals or ethics, they are no more than petty criminals in the way they operate their billing practices. They are nothing more than lowlife thieves!

I signed up for the five-day three trial. After the trial period it would be 74.35 for three months. They asked for my credit card and it wasn't to charge anything on the card. I went into my account and saw that they had already charged the account for that three month period within minutes of me signing up. I then canceled my account and got a cancellation and all from them. Now I'm fighting to get my money back from them. It was taken from my checking account which didn't have that money causing me a 32.00 charge. I wanted to check it out for the five days before deciding on keeping it. I can't believe they suppose to be one of the best out there but actually one of the worst. How can you charge my credit card without my permission to do so. I was only 10 minutes on the site when they had already taken out the money. I hope all that have had problems get their money back, and they get put out of business.

I was shocked to see a $39.99 taken from my credit for another month when I only signed up for 1 month. I called their customer service. They told me it's non refundable as it was in my account that it's an automatic renewal not unless I call them to cancel but it was not written. They said it was and is there. I had a shouting match and the customer service guy is now harassing me on my email. And his name is Kevin **.

I thought I was signing up for 3 months only and just a few days after I saw another deduction for a renewal. I called immediately to cancel and request a refund. 4 reps and 2 supervisors later, I got nowhere but a cancelled automatic renewal. Their disclaimer apparently is set up to trap clients as I see this is an ongoing complaint and the representatives are trained to say their system is not set up for reimbursements which is complete BS. There's fake profiles on Match.com as well. Just bad business and bad experience.

Match.com are a bunch of scammers and thieves. I signed up for a membership and immediately turned off the auto renewal. They still charged my credit card. I called customer support and they told me "tough - fees were non-refundable". Their service is horrible. People may be discovering that they are a scam. If they were so successful why wouldn't they refund me? What would one person's fees be to them?

Match customer care is shocking, I feel completely scammed out of my money! I signed up for 3 months at a preferential rate and didn't agree to any ongoing payments. I wasn't told more money was coming out of my account or how much. When I complained and said I no longer used the account a day after the renewal had gone through I was told by customer care 'tough' basically they wouldn't refund me. I feel scammed out of money for something I don't want. I would never use - don't make the same mistake!

This website is a total scam. They allow users to sign up for free profiles without allowing the paid users to know the difference. After fooling around with it and the frustration of messaging users that are free I decided to call and cancel the subscription. I even decided I'd be fair about it and go ahead and let them keep one month and refund the remaining two. No dice. It's against their policy. I am shocked that ANY company would even have a no refund policy such as this. This company is the definition of bad business and I hope their company goes bankrupt but it won't because the unhappy users will never get their money back.

Beware: 9 out of 10 of the matches Match.com sent to me were from people who clearly stated they were not interested in people my age. How can they claim this is a match if the person has clearly said they would have no interest in meeting someone your age? It is depressing. So women should be aware that most men are only interested in women who are younger than them and you will only get 5-10% of matches who would be interested and they will likely be significantly older than you are. Match "guarantees" so many matches a week. I suspect they just send anybody and anything to fulfill their promise and they do not care whether they are potential matches or not. They also refused to give me a refund, in spite of the fact the matches they sent are not really matches.

I opened my mail this morning to find about 75 emails from match.com, I have NEVER been to match.com in my life. I am a happily married woman, a cancer patient whom has lost her daughter. The last thing I need is a flood of emails from some site asking/telling me that there are people men & women that want me! I don't know how they received my name or email but I was afraid to go to the unsubscribe as I thought it may make it worse.

First of all, I have joined several online dating sites and have found Match to be sub par at best. I was sure to cancel my subscription before the paid period was up so as not to be automatically charged with a renewal. I found that Match still charged me for a renewal and I called to dispute it. They said they had no record of my cancelling and they did make me doubt myself. They were very convincing. BUT when I asked for a refund they refused me stating it was their policy. They charged me on November 19th and I called November 28th. I asked them to note I had not logged onto the account since the end of my membership, which they noted to be true.

I joined the site and when it expired they automatically renewed it at a high cost. When I tried to fight it they froze the account and then when the dispute was done they told me my subscription expired. I was out 90$.

I really no recommend this site, the worst service ever. I tried to cancel my subscription several time and it wouldn't give me confirmation. They refused to give me a full refund and charged me for 3 months. Other businesses they refund you by email, and with them you have to call just they said no to you. The worst experience, it doesn't work, it's scam.

Match.com does not care about who they let on their site. The majority (about 65%) of matches I received were scammers! They were so obvious that it was pathetic. I can't believe that such a large majority could be on this site. Very depressing experience. Match.com has also not changed about trying to bill you after you end your subscription also.

I attempted to request a correction to an inadvertent subscription request to Match.com. On Wednesday, 23 November I had inadvertently accepted an activation for a Match.com yearly subscription. I was working off an iPad which caused an inadvertent "submit" by an inadvertent touch. I was not able to make contact Wednesday evening as the office were closed, and Thursday was the holiday, so now I am attempting to make contact today, Friday, 25 November 2016. The response I am getting from each person is "sorry, your membership is not eligible for a refund."

No zero available. The worst service. I tried to cancel my subscription several time with my mobile android & it wouldn't give me confirmation. When I finally cancelled my subscription to Match.com the day my new subscription was to start, they refused to give me a full refund & charged me for 3 months. Many, many old & fraudulent profiles. I received many inquiries which turned out to be scammers trying to get money. The worst experience. I wouldn't use match again ever & WARNING to others for the extremely poor customer service & business practices. I have received nothing for the 3 month fee & removed all my info from the service. They keep rebilling my card.

DON'T JOIN MATCH.COM!!! I've never written a review before but after my recent treatment I had to share. THEY DON'T CARE ABOUT YOU, ALL THEY CARE ABOUT IS YOUR MONEY!!! Details below: When you try to cancel the automatic renewal on the website, it seems to accept that you're leaving, but doesn't send a confirmation email. After doing this 10+ times, you assume that at least one of these cancellations has got through.. WRONG. (FYI - the website has also been designed in a way that even being able to email the "customer care" team is very convoluted and painful to navigate - for obvious reasons..)

I wish I had read some customer reviews before making the terrible decision to subscribe to Match.com. No, I'm not writing out of the bitterness of a broken heart - I didn't meet a single person I even wanted to chat with. I had an account on and off but hardly ever logged on, then decided to go for it and subscribe. BAD IDEA. I regretted it as soon as I had subscribed and got to read my emails (which were either desperate, odd, or downright creepy). I unsubscribed within hours, then panicked because I couldn't find customer service for a refund. Finally found the hoops I had to jump through, and long story short, was refused a refund.

I rarely write reviews but I feel called to writing this one for my disappointment with Match.com. I had high hopes considering I have heard some good stories. In general I have heard more disappointing ones. Here is mine. I signed up for three months and after the first one I knew the matches were not to my standard. Very slim selections. After three months I was charged again and customer service did not give full refund. I spoke to several people who work for the company and they all said the same. They don't give a full refund because a renewal is part of the initial membership signup. I did not see this fine writing on the contract. Lessons learned!

First of all, the people I met on Match were nothing to write home about - I know people who have had a good experience but it was not so for me. I hid my profile after just one month and let the remainder of the 3 mos ride out. I thought I had canceled the auto-renewal but I guess I somehow didn't complete that transaction and so when I saw the charge pending on my CC, I immediately canceled and called to ask for a refund. I talked to a very rude customer service representative who would not budge until I asked to speak with her manager, at which point she offered to refund me $8 (I was asking for a refund of $60).

I received a message today from a male member asking if part of my female body was real. "What a classless person" I thought to myself. I proceeded to send a member complaint and then sent him a rebuttal at his classless level. Then a few hours later was emailed my account had been terminated. What about his? Wow how sexist! I called my lawyer. This is indeed sexual harassment in my eyes. If something similar has happened to other woman could you please speak out. I know I am not alone at getting my time and money wasted.

OMG. I wasted 98 dollars of my hard earned $$$. It's been exactly 8 days. 1- bs it doesn't matched you based on your preferences. I get most twice my age. Not interested at all. I've sent Match for messages 24 hours and for the eight hours after I signed up and no one returns your messages and to make it worse I have people and being verbally abusive and I do not recommend to join.

The customer service address me by the wrong name. My name is not Michael. Their supervisor had to address me by the right name. I signed up for the three month deal for 30 dollars. Didn't know that I will be charge 60 for a renewal for more than what I signed up for. They stated that I will be charge the same amount monthly amount which I did not sign up for that. 8 bucks of refund back. This is crap. What a waste of time and money.

I went on Match.com viewed profiles and the 2 that I was interested in are bogus. They are not who they say are. So Match.com got my money and here I am. Match.com has to do a better job in making sure their applicants are real. My 2 views were very similar in jobs, their family aspect of it. The 2 were just suspect to me and once I told the other about the situation and he asked how did I find out about first applicant being a fraud, I told him I had family in the law enforcement industry, haven't heard from him since!

I can't tell you how dissatisfied I am with this site. I have on this site for 3 months. I have been contacted by so many scam artists. My problem is trying to cancel and I did. They just charged my card another time. $72.00. I was on hold for 1 hour and 10 minutes and no one came on the phone. They hope you hang up. They said in the prompting that I can't get a refund because I opened an email from them. Isn't that a little scammish. I opened the email so that I could get contact information so that I could talk to a real agent. Never happened. Their customer service is horrible. No live people. So now I'm stuck with a $72.00 charge and a useless subscription. Don't waste your money.

Great site for meeting people because of their huge user base. Make sure to call to cancel your membership. I canceled using their website which has 3 buttons that you enable/disable auto renew and when my renewal came they automatically charged my credit card even though I canceled/disabled it through their website. Called their customer support which was terrible and said they couldn't help me since it said I was on autorenewal even though I disabled that. Called my credit card company "Capital One" and disputed the charge to get my money back. Wouldn't use the site again due to the high cost and terrible customer support.

I signed up for Match on and off for about a year. I had an awesome profile as well as my pictures. I clearly described the type of man I was searching for and I never got one single match close to my expectation. I got a lot of "he's interested in you". I emailed a few that seemed somewhat interesting and I never received a courtesy reply. There are men that states that their income is above 150+. If it is true, I would assume that they can afford to pay a full subscription and polite enough to send a reply whether they are interested or not but it never happened. Most kind of men on this site are either scammers, shallow, players or losers. I am not saying all of them but a great percentage.

They charged my account without authorization and would not refund my account. I have a provide for years. I asked to be completely moved for their system for incorrect billing practices. In my area the pool of people to meet is not many. So, I elected to cancel and was charged anyway. I put in a dispute on my paypal account. Try another social media outlet. Not good!

So I was on Match for a bit thinking hey if my friends can find people on dating sites or Match then why not me? I went. Did a 3 month deal. I met a few people who I thought were awesome and a good match for me and all the BS about Match is the leader for second dates is a lie and the people you meet on there are all fake, and ugly as dirt. If you don't act like an angel on the site and in person to those people you will get kicked off the site even though you didn't say anything bad or do anything to that person. But they won't do crap about the fakers on Match.com but they will kick you off for telling a person you creep me out or ** and this wouldn't be on the site. It was on the phone via text.

I am so outraged! I signed up for Match and after a few months decided not to renew. There were only a few people I was interested in and it seemed that many contacted me and yet I couldn't contact them. I said good-bye to a few people on the July 30th and canceled. My credit card was still charged and when I called (a long and frustrating process of talking to people in India) I was told that the end of the subscription was on the 30th not the 31st. This is obviously playing fast and loose with the "end of the month" but that day - I lost. They did send a cancellation e-mail for 3 months later.

I used Match.com previous and had great success with excellent customer service, so when I found myself single and saw a Groupon, I decided to go back to Match and give it another go. I was not having any success on the service as the type of men I was seeing were completely different than my previous experience but did not hold that against them as it's a user based service. However I thought that I had cancelled my account only to find a charge go through in the amount of 71.92 for 3 months MORE. I immediately called Match to try to find a resolution as I had not used the SERVICES AT ALL in quite some time and I even called them the SAME DAY as the pending charge hit. I was met with no help and no customer service. I was told that it is a non-refundable service. So I disputed the charge with my bank stating that since the charge I had not used the services. So I was being charged for services I was not using.

I cancelled it weeks before renewal came due. Now I get a charge in my account got it anyways. I have tried to reach out will no response. I don't have it installed and can't even sign in to it to get information.

It were so easy setting up the account with Match.com but when you end it you have to do countless phone calls. I cancelled my account in July and they are still taking money out of my account in November. Finally got in touch with them to ask them why and to money back in the account. They refused and the customer service was awful. They put the phone down on me. Authorized payments are fraud but this company doesn't care so to concluded JOIN AT YOUR OWN RISK BUT YOU WILL HAVE PROBLEMS LATER ON. SO IN MY OPINION PLEASE PLEASE STAY AWAY FROM THIS COMPANY. The bank and police have been informed and they are dealing with it now as it's fraud due to them taking money out without you knowing.

This is a horrible site. I canceled my account last Feb because as with other times I've used it, there are a lot of cheaters using this site. It is now 9 or 10 months later and I realized my account has been drafted this whole time. I am unable to get into my account and have not used it since Feb. Even though I canceled months ago they will not return the money to my account and they gave me a $20 refund for the month. They took $71 dollars out last night and made it so I was unable to buy groceries for myself and my daughter.

I signed up for a free subscription. Then upgraded to a 3 month subscription. I found there were many that seemed like false profiles (good looking possible matches that never respond). I abandoned my use of the service and hid my profile until recently and decided to stay on the free service for a few days. They charged my PayPal account $107.94 USD (that did not have enough funds). I did not realize PayPal would charge my bank account! Cost me $150.00 CAD. I contacted Match customer service within 4 hours of the transaction. (Put through while I was sleeping of course.) They refused to give anything but a $45.99 refund due to their policy! I asked to have the case passed to a supervisor but was refused under the grounds that the supervisor would just say the same thing.

I was. I believe some members are used to allure non members to resign again, from all the mail & interest that I got when I was off none would reply once I resigned? Strange? Most of the women on the site are non paying members so sending them mail is useless since they can't read it. I have 73 emails out but none can be read, so where are all the success stories?

I paid for a monthly membership for one month and after two weeks cancelled my membership and profile because they were not providing connections requested. On the first of the following month I noticed I was charged for a renewal membership. I contacted customer service to advise I had cancelled my membership and requested a refund of the charge and they advised I had not cancelled my membership and they would not refund my money. I tried for over a week to get this resolved and they refused. They did provide an email confirmation the membership would not be renewed in December. Only time will tell if this is correct.

I joined Match.com yesterday (less than twenty-four hours ago). In that time, I have not been able to log onto the site. It appears I do not have a password. When I called to report this, I was informed that there was nothing they could do about this. They provided me with a link to change my password, BUT the link does not work on my Mac. I requested an immediate cancellation of my account AND a full refund, but this was denied. Apparently, I will still be listed on Match.com until February 2017 although I cannot access my account. The customer service appears to be outsourced to the Philippines. And for this company, customer service does not equal actual customer service. My advice: stay away from this company. I had lots of other things I could have done with $75.00!

Match is a total ripoff, enticing you to sign up with people "near you." Most of them are 45 minutes to an hour away, which would be fine if they were decent men, but they are the same loser dirtbags living in their parents' house that you can get for free on POF. It's disgusting. I wanted to shower with bleach after checking my inbox. There are no standards. I thought by paying for service, I might get better quality men. Ha! Turns out the losers are hitting up mama's purse for membership too. And Match itself... crooks, once they have your credit card, they bill away even after you try to cancel. They are leeches! Do yourself a favor ladies. Gain 100 lbs and collect cats. That's what I'm gonna do!

I would put 0 if I could. It's a scam! No one cares about people, only money. You pay subscription for a month, 3 or 6, then get automatically renewed and charged even if you don't want to and never agreed to it. Customer service is useless!!! Never ever I will join the scam like it, will make sure all my friends are unsubscribed too!!! Scam! Scam! Scam!

Now that I've read a number of these complaints, I wish I had seen this before I became a victim of the auto renewal scam myself. Not only that, but they charged me more than the first three months I signed up for. A total scam and should be against the law to auto renew without your permission. I am disputing the charge through Capital One the credit card I initially used. If there is ever a class action suit I would like to be contacted by an attorney. There should be one, if I was an attorney I would get one filed!

I too have had a negative experience with their auto-renewal. I originally signed up around this time last year and within a few weeks, had intended to cancel. I forgot about it until I saw the charge on my card last May. That day I deactivated my account - I received an email confirmation that my account was deactivated, but they would keep my information in case I "changed my mind". I didn't sign on again and never re-activated. NOTE: I used my workplace email when I signed up and am no longer with that company.

When signing up for Match, I was enticed into a 1 year membership with a price incentive. Little did I know that buried in the Terms and Conditions is Match's No Refund policy. Not that there is anything wrong with a No Refund policy but Match was deceptive about it. Shame on you Match. Buyer Beware.

I cancelled my subscription prior to my 3-month subscription ending. I answered all the questions and asked a friend if they could still see my profile (said they could not). I then had no reason to assume that my subscription was not cancelled. All of a sudden, I get charged for another 3- month subscription, without my authorization and without my knowledge. I am furious and call them to demand my money back and for them to delete my credit card information. After being routed through 2 different people, I get told that they can only refund me $28 of the $78 they took out because they have a "no refund policy". I just hope whoever uses this site calls to cancel their membership before their credit card is charged again. I wish I would have called someone instead of thinking it was handled online.

After cancelling my account - my account still showed on-line. Try explaining that to the person you are dating. When I called to ask why - I was told I had to "hide" my account. Why do you need to hide a cancelled account? Thankfully I cancelled the card I used to sign up or I can only guess that my still active account would have been charged. Worst of all - the account showed active - as if I had logged into to. Not a fun day trying to explain this to my girlfriend. This is beyond wrong.

This site continues to charge me every 3 months for a subscription I cancelled 6 months ago! Then to add insult to injury they offer me a $27 refund for overcharges of almost $160. Absolutely ridiculous! Someone should do something about these people!

What people are complaining about on this website is absolutely accurate. I have experience the same issues with Match.com. There are so many fake profiles and inappropriate people contacting you that I was not happy with the service, after two weeks, and they refused to refund my money and I want my account deactivated and they refused to do that also. This company should be shut down and everyone should be refunded for that money.

I cancelled my account on the website so that I would not be automatically billed at the end of 3 months. I kept using the service since I had paid for 3 months of service. After 3 months I noticed a charge on my card for another 3 months. I called the number they provide on the site for a refund. The recording said I was not eligible for a refund since I had been using the site. I called but could not get a live person on the phone. I opened a chat and told the person I had cancelled my account and wanted a refund. She said she had no record of me cancelling my account.

So I subscribe to Match and everything going along fairly well. Then I noticed a charge on my bank account and called my bank to dispute, seems like the bank had the wrong dispute because is similarity in charges and Match was disputed. As I found out I called Match and apologized and see if I could clear it up with another card and just go back to original date. These morons tell me I have to wait 60 days WTF? 60 days are you kidding me you idiots, plenty of other dating websites I can send business to. It's little wonder why Match has terrible reviews and I thought about and getting "favored" by profiles that all of a sudden would disappear. A Match trick to the customers. So I will keep my refunded money the bank gave me and tell to go screw themselves.

I wonder if you go through Paypal -- if you could go into Paypal and either remove your card or deny charges to that card (or something) to keep them from raping your credit card when you miss one of their scam reasons for auto billing after you have cancelled, etc. I am seeing a lot of "up" billing (billing 6, instead of 3 months, etc.). I have been here before and only remember scammers trying to I'M me (same story, every time). There are a few people on that I wouldn't mind meeting, but I had trouble with them last time. They are scum billers and 99% of the "emails, IMs, likes, flirts" are generated by THEM. Hmmm, after coming here, I think I am reminded of why I left there the first time.

Because of dissatisfaction, 3 month ago, I was cancelling my match account. While cancelling, the operator offered me to try it with a 50% off for more 3 month. I cancelled, but some days after, I got tempted to try the website once more. I accepted the offer, but instead of 50% off, I got charged for around 30% off, and no confirmation email came to me. I checked my spam even. I called and talked to a team member again and told him "after this 3 month I do not like to continue", and he assured that there will be a cancellation notice. He assured me for safety, but "Without any emails or notice for recharge or renewal", yesterday I found that I have been charged "106.99$" on credit card for more 3 month.

To make people buy membership they show nice looking people with lots to offer. Once you pay, all you see are not so attractive people with little to offer. Also, they have tons of fake profiles, with stolen photos. If they are the ones not making these profiles, then they allow criminals into their website. Also, at least twice when interested in someone and try to send an email... I was told that I need to subscribe. I am a paid member, hence I am allowed to email. This shows that this website is totally OUT OF LINE. It should be banned for good! I did not get a receipt for the payment neither, hence I cannot give you an order number.

I was on Match for a year and during that year I was scammed out of 80.00 dollars!! They say they would do something about the scammers and they sat back and did ** about it!! When someone asks to speak to a supervisor they say "You have to wait 24 to 48 hrs. until a supervisor calls you back!!" I have proof the conversations!! I recorded the phone calls!! If you want to come over to hear the recordings my address is ** LODI NJ.

Just got stung by the sneaky auto-renewal trick. Wanted to try it and signed up for 3 months, but decided I wasn't ready yet after a month so went invisible. Never saw anything about auto-renewal and they just charged me for 3 more months despite the call center confirming I had not being active for 2 months and would provide no refund, not even from today. I was going to try again in the future, but sure won't now. I will dispute the charge on my credit card.

I swear I went into their settings page and cancelled my subscription in Oct. and then several days later they rolled over my subscription and charged me their full subscription price. I just called them and they said they sent me a subscription cancellation notice. But all I see is a customer service survey. Be aware and don't give them any payment info that you can't dispute or cancel.

I'm very displeased with Match.com. They renewed my subscription without any notice and I didn't want to continue using the site. I called and they would not refund me my money. Now I'm stuck paying the additional amount. I'm really frustrated with this and feel like these are not appropriate business practices.

Please be aware when you decide to join Match.com. Actually it is a good website, but the company policy suck. AUTO RENEWAL IS THE DEFAULT, so if you are not aware about that, you will find your bank account been charged. Perhaps it's fine for the first time because you can ask for refund. But if you want to get refunded because of that for the second time in a year, you will be disappointed. MATCH.COM POLICY ONLY ALLOWS REFUND TO BE DONE ONLY ONCE A YEAR. Please be aware with this scamming policy.

Match.com makes it incredibly difficult to get a refund when the system automatically renews the subscription. I thought I selected the option for it to not auto-renew but I learned from the Match.com representative that is not an option when it is first setup. I signed up for a few sites at the same time and so maybe I was mistaken but, for this company to create a system designed to auto-renew easily but to make it difficult to cancel points to a business practice that has caused me to write this complaint.

I cancelled my membership and got a confirmation from match.com yet two month later I get a renewal fee of $77.97. I called three time and was told each time definitely that their policy prohibits refunds. I'm on the war path. This was even from supervisors. I see many complaints of the same here and across the web we need to organize and file a lawsuit against Match.com. If you are interested please let me know here.

Match.com has charged me £74 when I didn't authorize it. I cancelled, or so I thought, my payments but didn't get a confirmation email. Yesterday I realized that £74 had been taken from my pay pal account and I deleted my profile and today when I called and explained what happened they asked me if I had gotten a confirmation email when I first cancelled. I said no but I also didn't get a confirmation email yesterday after having canceled (again) and deleted my profile. When I confronted them with this they said that they were confirming on the phone. When I asked them for a confirmation email they said that my email is on quarantine. I have received though more matches after my cancellation. When I told them this they kept on saying that my email is on quarantine. I called pay pal and asked them to not make any other transaction to Match.com. DO NOT USE MATCH.COM. SCAM. DO NOT USE MATCH.COM.

I paid for the subscription, the only information or contacts I received were the "Daily Match" of which most were not in my "criteria." I went to cancel and ask for a refund and was told that my account is not ELIGIBLE for a refund. It isn't that hard. So in truth that company is more about making money than "Our mission is simple: to help singles find the kind of relationship they're looking for. And we think we're pretty good at it." What a crock and scam!!!

I think, a lot of people "FAKE" there who have long left the site. (They have access to these pages). They can easily close your access to your profile with your photos. (This is their attitude to clients.) They closed access without explaining the reasons (unpleasant aftertaste remained). P.S: Do not waste your money there. You will not find anyone there!

I'm going to be fair: I like match.com as a dating service. BUT, after I stopped using the site and took my profile off the air, BANG several months later I was hit with a $74.97 charge for renewal. Customer service informed me that my agreement to the auto-renewal is included in their Terms of Use (the boilerplate that you have to accept in order to use the site). And yes, there it was--3,800 words into a 7,000+ word document. Customer service was not willing to give me a refund, and I have not received a response to the letter I mailed them on Sept. 22 (more than one month ago).

Match.com has a sneaky auto renewal policy, where they charge you full price for the renewal without prior notification, and are adamant about not returning your money after you realize what has happened. Eharmony will refund your payment within 30 days of noticing that you have been billed again. They apparently have business integrity and don't feel the need to rip their customers off, but Match.com is completely non-negotiable. I think they must be losing money to free sites such as PlentyofFish.com, which I would have to recommend over Match.com's customer-unfriendly company! When I complained they could have at least just charged me for one month, but they automatically signed me up for 6 months, at full price, and they will not budge! I am very disappointed and feel like they stole $118 from me! I will never sign up with them again! I want a full refund!

PAY ATTENTION! Be sure to turn off Auto Renew when signing up! Never used them in the first place... Then on Saturday October 22 received notice that they had billed my Paypal acct $119 for renewal. Called this morning, Monday October 24th, for a refund and they said they could only refund $68. They charged me $50 and refused to even discuss it with me or explain their policy. Terrible customer service and bad public relations policy. I'm angry right now and would like to recommend that you not even pay for their services in the first place. However, if you choose to please be aware (Beware) of their auto renew policy. I suggest opting out and renewing personally only when you've ascertained that their site even works for you.

I'm a guy looking for serious LTR. I have to admit, there are more profiles on Match.com than other sites, so after a couple of weeks of signing up - I noticed I had 15 emails, several winks, dozen favorites, etc. - indicating that, perhaps, some of the women I am interested have tried to reach out to me. So I paid up the $60 3 month fee (after a 25% coupon off of Retailmenot). But what do I find - all the emails are probably from sham writers employed by Match.com (you can tell, or I have a nose for it). Not one was authentic or anyone I would care to reply back to, and 5 out of the 15 were from the same person). Of course, before you PAY UP, you can't even see who has emailed you.

I'm amazed how arrogant the women on this site are. That is, if they exist at all. 90% of the time, they don't respond at all. The rest of the time, you get a one-word response with no follow-up question. This site is so worthless, in a year, I've never come close to meeting someone. Don't waste your money. You're better off in a bar.

The worst money spent in my entire life... But they took it one step further. The absolute worst customer service. Additional charges crop up out of nowhere and before you know it, you are in for much more than you intended. Here is an example... They charged me (without my knowledge) an extra $44 so that new clients would be able to interact with me. Did I ask for it or even want it. NO! God forbid if you call someone not knowing they are no longer a member of Match as that also brings on a additional charge.

Like many others here, I was suddenly charged for a 3 month subscription that I never asked for and then refused a refund even though it was just a few hours into being billed. Customer relations are useless because they are in the trenches representing this scam. Buyer beware!

First of all the product itself is useless and nothing but good advertising. Clearly all the money is spent for advertising because none is left for improving anything for the customer. Not to mention the customer service received when calling about an issue is rude and beyond useless. AVOID AT ALL COSTS.

I agree with the other comments here and felt compelled to write my first review on consumer reports. While I believe I had cancelled my subscription, I was auto-charged a $71 3-month renewal charge. Even though I contacted Match within 24 hours of noticing the charge, they refused to issue anything more than a $20 partial refund. I explained I have not used the service at all in the prior 3 months I had the service nor did I want to pay for a service I will not use. This is a fraudulent business practice to charge a customer for a good they do not want. At the end of the day, they have lost a customer.

It's been less than one month and do not want to renew. Read directions to cancel a paid account. Decided to remove my pictures... Although I read they keep them on file. Attempted to delete my written profile, but it did not allow it... Kept telling me how many characters I needed to save, so I rewrote it to something vague. Clicked on settings as instructed and ABSOLUTELY NO LINK TO CANCEL. My screen looks nothing like it's suppose to. After reading the reviews on how Match.com still charges accounts after cancelling, decided to cancel my credit card with a week left of membership. If you must use this sorry website, I recommend using a Visa gift card.

In May 28, 2016, I purchased a 3 month Match.com membership for $25 voucher on living social. When I tried to use the voucher, Match.com's system charged me for a full price membership for $68.97. When I called to have this resolved, I was denied a refund. Living Social refunded my $25 almost immediately. I then, tried disputing the $68.97 charge with my Chase Bank account twice, but both times I was denied.

Company traps customers into nonrefundable auto-renewal subscriptions. Although the company makes the auto renewal option clear on their website, they do not inform users upfront this service can only be canceled through their webpage and not the mobile application, were users that are interested can signup at a promotional deal have to ability to subscribe from.

Unbeknownst to me, Match.com had me under 2 different email addresses. When I cancelled my membership, I thought Match would stop charging me. They charged me $101.94 6 months later for an account that I NEVER USED and NEVER LOGGED INTO. When I asked for a refund, a real snippy jerk refused my request despite knowing I never used the account. Match.com is shady! They are destined to failure if their policy is to treat customers like this. No one should use it! You get the same dating service and selection on FREE dating sites.

I cancelled my subscription a day before it lapsed and was still charged for an additional 3 months membership. Match.com even agreed that the membership was cancelled but still refused to refund me. Don't ever join these fraudsters.

I am a current subscriber who is just waiting for my subscription to end. I followed the directions to cancel my subscription (by their rules) and it has been canceled. I am a man and I did meet quite a few nice women on this site. I went on mostly first dates, in some cases two. No complaints here, I could not have met these women otherwise. I gave them a single star because Match.com (and other dating sites) blur the lines and distinction between reality and entertainment. The reality is there are not that many singles in a members area (at least as subscribers) but the entertainment a member is mislead into thinking there is. I will give this blurred area a name. Let's call it a "problem" for simplicity sake. A word we can all relate to.

I have been on Match for at least a year and when I signed up there was a guarantee that if you didn't find someone they would give you a second 6 months free. The first time I did it they did not give me the 6 months. This is the second time, no warning another renewal due. Don't get me wrong I am not picky but simply have not found the right girl. Anyhow, they don't give you warning or notice of anything other than your renewal is due and you cannot access anything. So I went to get the free 6 month deal. It's a scam. You have to make note that you want the free 6 month a week before renewal, that's it you're done.

I went into this site to look at my old profile account and was automatically charged a 6 month renewal fee of $119...without my consent. When I called their policy is not to give refunds! This site is stealing money!

Sent many mails to Match about three members who have shaved 4 to 5 years off their ages and all Match has to do is check their own records to see that these women were much older on the site a few weeks ago! Yet these women are still active on Match. Money over integrity, beneath contempt.

Didn't have any activity and forgot to take "auto-renewal" off and they charged a whopping $71 for auto-renewal even though I wasn't using the service. I called shortly thereafter and asked for a refund, explaining the situation and they refused. SCAM!!!

Last night checking my Match.com account I discovered that someone has updated my profile, yes, my new profile name is **. This is a gentlemen who lives in the East. I now cannot access my account, my profile, my password have all been hacked. I have notified Match.com for two days now and no response. I can't even cancel my account because password has changed. Zero response from Match to contact me at my original profile email, this is fraud. Everyone beware. The quality of Match.com offers you no customer service, no 1-800 number for service, nothing.

Turned off the auto renewal, they still charged me. I called them they said they have "no record of that." I told them there must have been an outage because I did do it. They said "we don't have outages, nothing ever goes wrong with our hardware or software". I called a flag on that play, asked for a manager, was told they were in a meeting. I told them I would wait, they hung up.

I canceled my subscription the day before it renewed. They continued charging me and refused to provide me with a refund. I am not sure if I received a cancellation email, but I did get a cancellation survey AND filled it out complaining that I would not renew because their "algorithm" kept matching me with much older men, outside of my requirements (25 year age gap with nothing in common).

Last year I was upset because I was sure I had turned off the auto-renew. They said I did not. So I sucked it up, but made sure I did it that same day. I was very, very upset. Guess what! They did it again, and said I didn't. They are willing to only refund me less than 1/2 of the subscription amount. This company is dishonest as hell! Do not deal with them. I will be cancelling my credit card so I don't get charged again. I did not like this site because the matches they sent me were mostly from the other side of the country. Right, like I will meet them for coffee tomorrow.

I subscribed to Match last year. After cancelling my 3 month renewal I continued to get emails constantly. As I wanted to stop the emails and deactivate my account all together I went into Match and at the button you can click on unsubscribe which I did. It took me onto another page, I clicked on the button which I thought was unsubscribe but realized too late that it was the subscribe button. My immediately charged my Visa for another 3 months. So I immediately went into my account, into the cancel page and under the comments indicated the problem and what I had done. I checked my visa online everyday for the first 4 days and saw that I was not charged, but up until the end of the week I see my Visa was in fact charged an amount of $97.62.

I would never recommend Match.com. I have a very "normal" profile and have not had one person respond to me other than scammers. I have had repeated scammers and am constantly reporting them. They shut down my account without notifying me and then was able to chat with them online. I asked for my money back and they said they couldn't do that. They told me what to do to stop getting these scammers which I did, and am still getting them. They need better security control.

My whole experience with Match.com as disappointing. The matches I received in my opinion did not meet that for which I was looking, contacting other members presented difficulties. I was told via email that a number of members I had attempted to contact had their profiles reported as 'inappropriate', and the profile was withdrawn. I did come across several contacts that I believe were of Russian origin. I don't think I need to say more. All told not happy. I would not recommend Match.com.

I recently got this from Match.com: "We were recently made aware that you sent excessive unwanted communications to another Match member, which violates our Terms of Use agreement. Therefore, your account has been terminated." On one hand, the way this termination was done, frankly, is Stalinesque. I am not allowed to know my crime! I am only allowed to know that there has been an accusation. The prosecutor accepts the accusation, and is also the judge, and also carries out the termination. There is no justice where there is no finding of fact.

I unsubscribed with the directions stated on their site. They did not unsubscribed and while I thought I was they charged me 3 different times. I unsubscribed with the directions stated on their site back in February 2016. I received and email on 2/27/2016 (which I still have) stating they could not renew my plan. It states this: Don't let things end here. Your card ending in ** didn't go through. Right now, you can't chat, email or see who's reviewed you. Pick a plan and enter your new payment info to get your benefits back. It has a big button that states RENEW MY SUBSCRIPTION.

I had a 3 month subscription, which was set to end on 9/27. On 9/25 I proactively went to the website and cancelled the subscription. On the screen it stated that the cancellation was complete and that my subscription would not be auto renewed on 9/27. From there, I figured I had done all that needed to be done to ensure a timely cancellation. Well on 9/27 I got an e-mail receipt for a PayPal charge to Match.com for a subscription renewal of $59.95 to my surprise. I went to the site and saw that my subscription had not been cancelled, so I immediately cancelled AGAIN and called customer service. I spoke to the first person and escalated the call twice and was told by each person that I did not cancel the subscription on time and it auto renewed.

After having been on Match, on and off, for a few years, I tired of the game and left entirely. A friend contacted me telling me that he saw my profile, that day, and that it showed daily activity. (What???) I've been off for at least 2 months! I managed to track down a Match phone number (not one in the US, but one answered in the Philippines) and I spoke with Michael, a supervisor, this morning, and asked him if one leaves Match are the profiles also removed? (No.)

I signed up for initial 6 months in 1/06/2016 with the terms offered at the time that if I contacted at least 5 members every month in my initial 6 months period and I checked my account indicated "Guarantee" met in green color. I will have a guarantee of another 6 months free. I was surprised to find out that my credit card was charge in 07/07/2016. I called Match.com customer service and was told that I was correct and a credit will be made to my credit card account. After several days, I didn't see the credit in my credit account. I called the credit card company to dispute the charge. My Match.com account was suspended. I called Match.com customer service and they told me that my account was suspended because I disputed the charge. The customer service rep., Paul told me that my account will be restored 07/22/2016.

I paid for the service and enjoyed it. I cancelled it because I didn't need it anymore. They stated I didn't cancel and charged me for a year and a half. Customer Service and everything is set up as a barrier to recover lost money. I also changed debit cards because it was lost/stolen and they somehow started charging the new card. Customer Representative even stated that I had not used the site since my initial 6 months. I don't understand how companies like this exist. I would be extremely cautious.

I wish so much, and know better to have not, I'd read reviews on Match.com before signing up. Has not been a pleasure dealing with them. Scammer got into my account and played havoc using my name. Match was notified about it and barred me from using my account until I called and had a resolution done to reopen it. I'd done nothing wrong yet hundreds of people on Match received scam emails from a scammer using my name and Match account. I got nowhere telling them I wanted my membership cancelled so still have until Nov 17 until it expires. Believe me, I will be watching to make sure they do not recharge my credit card for a new membership period.

I bought a 6-month subscription. On September 20th around 8 pm started looking around the site and searching and I pressed the wink button. And when I did it said "send a note" and "tell them why you want to wink" so I just figured it was part of the "winking". 18 hours later I found out some unsettling news and wanted to cancel my subscription so I chatted with some person online where she told me I can't get a refund because I "emailed". So of course I wanted to talk to someone else who I could actually talk to and called the number but of course she was no help either. If I knew how unhappy I would be with this I wouldn't of even bothered! It's really disgraceful what I dealt with. I know I said some things also but I was so upset! I couldn't help it honestly. Never had this kind of thing happen before with online dating or any online site!

I have been on and off Match.com for years. I finally fulfilled all requirements for a free 6 months subscription. After fulfilling requirements they ask you questions. One question was "did you meet anyone from Match?" I answered yes. So they would not let me continue. I backed out and answered no. After more questions I was given the 6 months free subscription. Two months into the subscription they would not allow me to log in and would not respond to my emails. They would not even allow me to change profile status or remove my picture. This allows them to use me in their member count and with a picture attached. Very disrespectful business procedures.

I thought I stopped the auto renewal of my subscription with Match.com, I clicked the ‘auto renew’ button to stop auto renew. But when I looked at my bank statement, Match had automatically withdrew the $107. I called to request a refund and was told the only way a subscription is NOT automatically renewed is to CANCEL the subscription BEFORE it is renewed. What a racket!! If you want to stop auto renewal charges from Match, I strongly suggest you delete your profile from their site. Want to try online dating, try a site called ‘Plenty of Fish’. It’s free.

I've *used* Match many times. Why? Because like many of you, we are programmed to think it's a good way to meet potential significant others. I've experienced most of the issues others cite here. I'm so glad there's a legitimate site now for reviewing this business. The only people that seem to be gaining success through online dating appear to be those who own the sites! Who are they? These sites rack in billions. I am a business owner. My services are for sure 95% successful. How successful are online dating services, really? In my personal observation, for the number of people participating and getting the results they want, I observe maybe 15% or less success rate. Look around. How effective do you witness this service being when you reflect on the people you know who have *used* it? I could never take money from others if I knew I wasn't doing my job and providing them with what they came for.

This company is terrible!!! One of the worst companies I have had to deal with. I accidentally signed up for a membership instead of a 7-day trial, and figured it would be no big deal to get the charges reversed and my membership cancelled, and I was very wrong! I chatted online with customer service, and they assured me I would not be charged, however I had a weird feeling that I might be so I called their customer service line. The first woman informed me she could only refund me 5 of the 6 months, so I asked to speak to a supervisor to try to get the whole thing refunded because I thought this was a sane company, but I was wrong!

I recently signed up and paid for a three month membership. Toward the end of the membership term I canceled my membership and received a confirmation of the termination. One month later my credit card was charged for another three months at the full membership price. I called Match.com and was on the phone for at least one hour with a customer service rep before I was able to speak to a supervisor regarding a refund. I had to demand this request and when I did speak to a supervisor I was only offered a partial refund which was only a fraction of the amount they charged my card. I will not recommend this dating website to anyone because of their poor customer service practices.

There's something wrong with a company that takes your money one day and then can only refund 45% of it the very next day. My experience on match was a joke. The app layout was horrible, so I had to default to my computer. I found that a lot of the profiles had not been active in over a few months and there were only a few current ones on there. I cancelled within a month.

I signed up last June 2016 with a special for 3 months and if I didn't cancel by the end of the 3rd month, I would be billed again for a higher price. I didn't like the idea of a reoccurring charge, but I figured I could just cancel if I didn't like the site, for any other reason and there wasn't a choice to join without reoccurring charges. Well, easier said than done.

I signed up in late July 2016. I got a few hits and started conversing with a girl. All of a sudden, she just stopped. I figured, okay, she probably just decided she wasn't interested or found someone else - no big deal. I was only going to do one month. About a week before my month was about to be up, this really nice girl, who didn't appear to be one of the blatantly fake account, started emailing me. We talked, via email, back and forth for several days. I saw my month was going to be up on Thursday, so I decided I would just do an extra month to see where things would go. She emailed me in the morning Thursday. I renewed in the afternoon. I never heard from her again. I emailed her - no response.

Match.com is a scam. Not only did they continue to charge my credit card after I deleted my account but they refused to give me a refund when I proved to them that I cancelled my account a year ago. They do not ever return your emails and there is no number to contact them. Once they have your credit card you are done and they will keep charging you. Secondly, 50% of the profiles on there are scammers from Nigeria and Russia. I was fooled so many times and have many friends that have been fooled. I reported those fake users many times but they are still on their sites. Once you delete your account they keep your profile up so they can pretend they have a lot more users than they do, especially if you're desirable. Stay away, go to any other site that is free and you will not be scammed and you will find much better matches.

The same company who owns Match.com also owns Ourtime.com Aka SeniorPeopleMeet.com and Zoosk.com...They are all run the same way. Fake profiles, fake winks (lots of them) until you sign up for a membership then you're lucky if you see 1 or 2 a month. The men (over 50 Y/O) in my case are angry and old who think they should be dating very young females (yeah good luck with that). Scammers galore on these sites and if you identify them they are not removed. Don't waste your money.

I signed up for Match.com in the winter of 2015. I used it briefly then forgot I had the account. About a year and a half later, I was looking at my credit card statement and saw an odd charge for a dating service. I logged online to my credit card account manager and filed a dispute for only the current charge, although I did see charges every quarter for the year and half. I then logged into Match.com and saw that I actually did have a full profile, so I actually started emailing a few ladies. That was a bad idea because I had disputed the item and that in itself gave Match.com the defense that I was actively using the account and the dispute was reversed. Even though the usage was limited to a week or two out of a 16 month (or so) period. Anyways, I was totally fine with that and wanted to try my best to find a lady since my brother actually had luck finding ladies on the site.

I used Match.com for many years but needed to cancel because my job relocated more than 50 miles away. I was selling my house and moving so I couldn't date during major life upheaval. I asked Match.com to cancel when the charge appeared on my bill. Match provided six days of service but charged me for the full six months or $156.71. My bank tried twice to get a partial refund. Match refused. I was appalled that Match was uncooperative with a long term paying customer who canceled because of a life change. If Match had been nice and refunded some money, then I would use Match again. Match would not allow me to use the service for the remaining five months and three weeks of the contract and would not issue a refund.

Match.com has been a complete waste of my time and money. I just received an email from them informing me that my account has been deleted because they were "recently made aware that you sent excessive unwanted to another Match member, which violates our Terms of Use agreement." Oh, and because it violates their terms of use "a refund of any unused subscription fees will not be issued." They can't tell me any specifics unless I obtain a subpoena against them... and I apparently don't get to offer any explanation or defense of myself for my own part.

I called in to cancel my automatic subscription and the company continued to bill me for the next 6 months at a rate of $120. I called after I noticed it and they said there was nothing they could do and I was on the hook for it. They straight up lied to me. Very frustrating especially after I had been a loyal member for 3+ years. AVOID!!!

I keep getting e-mails from Match stating that numerous women are interested in me, have sent me e-mails and/or winks. My profile clearly says that it is not visible right now so obviously, these are fake alerts by Match in order to try and stimulate paid activity on my part. I suspect that this is a widespread practice involving many countless other profiles.

I attempted to use a free 72 hour promotion for match.com expecting to be charged after the 72 hours is up if I didn't cancel by then but I got charged right away. They told me that a 72 hour promo doesn't exist. I complained and only got it reduced to one month instead of three because they say I sent a message to someone but someone messaged me. With the 30 days of Match and only received 2 messages from women. The first one, as I stated earlier, was within hours paying causing the free promotion to be invalid. The second was right before my 30 days expired.

I joined Match July 2016. Beware of Military Widowed scammers. All I get after a month is, mostly appears to be, fake profiles with no pictures and incomplete data. Maybe I should become an affiliate and make commission on fake profiles and get suckers to join. There is not enough matches to keep customers happy. I also notice I request for a pic and I the woman makes the effort and men are chicken to respond. Is it because I am too good looking? What's wrong with me? Few pounds overweight? Lol. Good profile I have or too intimidating for some? The ones not read have no pictures and or profile hidden or deleted appear to be frauds. So folks keep that in mind.

I was never satisfied with the service and told them so. They said I couldn't get a refund. So, I figured I would let the subscription expire. They renewed it without any notification. When I called, I was placed on hold for an hour and 11 min. At first they said no refund, then said refund minus one month. Then, nothing!! Do not waste your money. And remember to check you credit card statements closely. I was told they have NO supervisors after they put me on hold for over an hour waiting for one. My contact was named Angela.

I was an unpaid member for years and occasionally would pay for a month to see if I was missing anything great. I ended up getting a bargain on Groupon or something like that. So I got 3 months for the price of 1 (June, July and Aug). About the middle of July, I received 3 or 4 emails dated from February and 2 of the people had already closed their accounts. Hahahaha.

I discovered that Match.com automatically renewed my subscription and charged $149.94 to my credit card without my knowledge or consent. When I called customer service, they said I agreed to this because it's in the "small print" of their terms and conditions when I applied six months ago. They refused to give any refund even though I cancelled my subscription as soon as I saw the charge on my credit card (6 days later). This is DECEPTIVE BUSINESS PRACTICE. They don't alert you to the fact that they're going to charge you again. Their "refund policy" is a joke. They only give a refund if you cancel the SAME day as you apply, and this doesn't apply to renewals. (She admitted that she's never given a refund). There should be a CLASS ACTION LAWSUIT against Match.com for its deceptive business practices.

Match are refusing to refund my subscription money. I was unaware they would auto renew it so I requested a refund. Their number is really difficult to find and when I mentioned this the lady said it was on their safety page!! Why not their contact page? Perhaps because they don't want to be contacted. I am now trying to write an official complaint but no email address published so I'm trying to call them back but they are now not answering the phone. Funny that.

Canceled my subscription and was charged again. When I complained they refused to refund my credit card! Please do not use this site, you will regret it. There are piles of fake profiles on there as well. They certainly do not deliver what is promised!

For the second time in two weeks Match.com has charged me for something I did not request, and they refuse to offer a refund. Their website is set up to glitch intentionally so that when you click on something like the cancel link it starts running one of their add-on features instead. In my case, it ran the "top post" for which they charge $2.99. I agree with so many others about the fake profiles and the same people I've seen on here for years, even before I had a paid membership. Scammers. I'll gladly join a lawsuit.

I called to cancel a subscription that was 5 days old. In those 5 days I received bogus fake emails and many accounts are fake and bogus. Not paying money for something that is a fraud. They will not refund any portion of the $56.23 charged to my credit card for a three month subscription, stating that I have used the service. I only used the account for 5 days.

I been on Match.com for over a year and I did everything Match told me to do as far as how to contact men and not once did I get a reply back. I keep winking at men and emailing them but nothing. I keep seeing commercials for Match and they make it sound like it's the greatest way to find love but it just turned out to be a total B.S site. Then on top of that when I first signed up, if I didn't find my match after 6 months I was supposed to get another 6 months for free but they decided they can be slick and charge me 99 dollars and thankfully I checked my bank statements and noticed the charge on my account and called them right away. They gave me my refund back and 6 months for free which I just cancelled my subscription which was way overdue to have that done. I went on Match to find a man but I ended up not finding anyone and getting screwed over.

I would highly recommend not using Match.com and here is why: had contact with two men thru them and both turned out to be fraudulent profiles! Call Match to report them and they said yes they were aware of them but had they contacted me? NO. She said one of them had already changed his age!!! Match has a strict "no refund" policy under any circumstances. All of this was being on the site for about 3 days. Just don't do it, too many catfishes out there. The names given to me were James ** and the other was Tim ** Colorado Springs. James's pictures were taken off a facebook profile! Beware both women and men. Oh yes, both had been widowed... boo hoo.

Match is such a scam. I paid for about a year of this site and got 1 message the whole time I paid. Each time my membership expired the next day I would have tons of messages from people. I could not even see any of the messages unless I paid them. They charge so much $$ and the least they could do is let you see who messaged you, even if you can't respond but no they want you to pay for their service. The second you start paying the messages stop completely! No one is ever interested in you unless you are not paying to use it.

They do not process your cancel and auto bill you again. Then they cheat you and say they see no cancel, and offer to refund 10 percent. I am so mad! They need a class action suit, don't use them! This happens all the time!

BEWARE of their "Auto Renewal" process! Even after you think you've cancelled your membership, they can and will take funds from your account and then graciously offer you a fraction of the amount they wrongfully took from you as a refund. They claim they are sorry but there is nothing they can do to refund the full amount they took from you. In fact, a guy by the name of King in the Philippines, hung up on me when I called complained. (All this happened 8 hours after I noticed the midnight email notification of the wrongful renewal.) Thankfully Paypal is wise to their scheme and refunded my money.

I tried to log into my Match account and could not. Come to find out a thief booted me out of my own account, took it over and now knows my email address. Since I just signed up on 08/17 and paid for three months, Match refuses to give me a refund!! Thank God they will refund the extra charge done on 08/23. What kind of place does that??!! Somehow this guy takes over my account and incurs a charge and Match wants me to get a new email address and password and go back on their site?? I don't think so!! I wish I had read all of these terrible reviews before I signed up. I hope the CEO enjoys my money for nothing.

I've read a lot of your complaints to Consumer Affairs. I'm wondering if something like a class action lawsuit could be generated? They automatically renewed my subscription after I told them months ago to cancel after my six months was up. Like many of you, they did the same to me... just went ahead and renewed it, charged and my credit card anyway. I contacted them via email customer service. And like they told you, they also told me "too bad" and said they'd be sure to cancel it again in six months. I attempted to phone them and have been waiting to talk to a real person for 1 hour and 20 minute now. Same complaints for me are the fake "interested people." No photos on these fake people. No one in my area. Etc etc etc. This is all being done by Match to suck unsuspecting trusting people in the their web of deceit. Someone please do something about these thieves.

So banner comes across the top "if you do not find anyone in 6 months our guarantee is that we will give you another 6 months." Well I said ok and bought another 3 months and then asked for my guarantee and they said "you have to buy the 6 months up front not 3 months at a time." Umm you made more money that way! I still paid for a continuous 6 months. They refused to honor their guarantee and I had been emailing them since beginning of July and getting responses back that had nothing to do with my questions and finally after 6 weeks of that I had to take time to call them and be put on hold for over 25 minutes for their resolution department which did nothing including not even honoring the 3 days given to me in the my first email that the code did not work for. When I asked if he was just a NO person and not willing to do ANY customer service he said there is nothing they do... including making their customers happy!

I joined 6 days ago and in that time met 3 scammers. Match does not give refunds which in my mind makes them no better than the scammers. They tell me that they have a security team that checks profiles. I don't see how that's true because I uncovered 3 scammers in 36 hours and I am not a computer wiz or super savvy in these things. I would never never never recommend them.

Daily matches not at all fitting my criteria. Daily matches too far away. Many members with no photos. Many profiles are fake. Called customer service to complain and was told "TOO BAD. CAN'T DO ANYTHING FOR YOU!!!" Paid for 1.5 years of membership with no serious interests.

This is absolutely the worst company I have ever had the misfortune of dealing with. I originally had a six month subscription where I was constantly being contacted by men that were misrepresenting who they were and I doubt they were even in the USA. After finally going through the onslaught of those people, my time ran out. I got email after email letting me know of all the great guys that were emailing me and whatnot. (Of course I could not see them because my subscription was out.) I decided to go for another three months. Before the three months were up, I decided to try another website. A FREE one! Would you believe in less than a month I had better success than I had in the entire time on Match.

Match.com is the worst online dating site ever existed. They are complete crooks and should be held accountable for the way they do business. I implore anyone who is considering a online dating site to find anyone other than Match.

I have attempted to post pictures of my clothed body and they've been rejected. I've seen unclothed male bodies. I tried to post my art and it was rejected. I saw male profiles with their art posted. This site is discriminatory and sexist. I would never recommend a site that promotes male nudity.

For the past several days, the VAST majority of matches (9/12) I received have no photo, yet it clearly states in my profile that I only want to see those with photos. There is no way to contact Match. It used to be okay but there are more and more fake profiles on there and they don't seem to care.

First off, I don't even want to give it one star. I had made a free profile and received notification that over 20 men were interested. It didn't say, "They visited your profile." It specifically said, "These profiles are interested in you!" One of them was someone I actually knew through a friend of a friend. So I subscribed. Turns out that he, nor any of the other profiles had actually indicated interest. Most of them had not even visited my profile. In addition, upon subscribing, which I had done less than 24 hours after I created the free profile, I received notification that I had "liked" over a dozen men that I had never even seen their profiles and would not have even clicked on their picture. This included men who had guns and rifles in their main profile pictures as well as confederate flags, crude language, and just generally scary-looking and disturbing profiles.

They are the WORST ever!!! I cancelled my subscription months ago because their site is the worst. I wake up this morning to find out they renewed my subscription for another 3 months. When I contacted them about it they stated that they would not be able to refund me the full amount. I will never recommend this site to anyone.