Match.com Reviews

I signed up my account today 02/01/2016 at 4:40 am PST and took time to fill out my profile because I'm seriously interested in finding a date. So I check my email when I woke up and noticed that I have some matches that want to talk to me. I go to the site and log-in (at 7:45 pm PST) and I am greeted with this message: "Access to your account has been blocked by Match.com. Please check your email inbox for a notification from us for more information. If you did not receive a notice, please contact us here." I never received any email explaining why I was blocked. I emailed customer support and received a response that was so far from what my problem was that I immediately replied and said, "Try again." There is no way in hell that I would give this company any money if they're going to block people for no reason at all.

I see that is a recurring problem for Match.com. They give you the impression that if you deactivate auto renew that you will just cancel. That is not the truth. In their agreement it states you must deactivate your acct or it will auto renew. It is a sneaky way to have people renew without them wanting to. When I contacted them the same day (sent an email to assure I would not renew) They renewed me anyway. Now I am charged 59.95 but they will give me back 29.99. This is a scam and is all over the internet. How they are ripping people off. Please stop this for consumers. It is wrong and deceitful, whether legal or not it is intended to fool the public.

Match.com automatically renews your membership without a grace period for cancellation. I signed up for one month and was automatically charged for a second. I did not approve the second month, however the company does not care. It was not easy to figure out how to cancel the membership and once I was able to get a hold of someone at the 1-800 number they were not willing to help me. I feel as if they robbed me and stole money from my pocket. I will never use their services again. I was considering waiting until the summer to renew but after this poor experience I will not. NEVER use this site. I do not recommend it for anyone.

I attempted to try a membership with match.com. I found that this is not a great site, not one to be accurate at least. I followed my membership plan to ensure that it would not renew automatically. I attempted to cancel my membership of which none of it apparently had gone through. I noticed another one hundred and $20 charge on my credit card. I immediately contacted match.com to cancel this and told them that I had specifically did everything I could to not renew. They put me on through to a manager of which said, "Unfortunately you can't provide us with a confirmation number and we are maintaining our charge." Worst service, worst customer service, and they make their money from stealing money due to a flawed renew process.

They use to be okay. But today the majority of the attractive profiles are complete fakes. I did google reverse image searches and all were fakes. I suspect Match employees are behind the scheme along with foreign scam artists, however it will take a group like anonymous to expose them. Ashley Madison style, men are interacting with bots and employees most likely.

It took over a month for them to send me any matches and even then it was because I complained to them. Lots of scammers. They don't pay any attention to guidelines that you put in your profile as to distance or age. Got matches from 100+ miles away and very very few from my area. If you try to contact them with a complaint they censor your message so that you cannot tell them anything they do not want to hear. Very bad site and a waste of money.

SUCKS, SUCKS, SUCKS -- As with all the others -- STAY AWAY from MATCH.com. No customer service... Cannot easily cancel your membership... Fake profiles of great looking guys, saw that right off. You look at them and when you try to open profile it says "No longer available". They just want to reel you in. Horrible interface, tries to trick you that you have messages, open/read mail stays in your inbox as messages. Weirdest site ever. Slow to navigate, just horrible.

I signed up for Match.com dating site and started with a free profile. Within minutes I began to get 'likes', and I didn't even have anything on my profile yet. Then the system indicated I got email, which you need to pay for membership to see. Shortly after that I received a 'wink'. When I looked at that profile who winked at me, you could easily tell they were definitely fake, don't speak English, lived in another country, and had poor income. I then got another wink, same thing - fake.

I don't mean this in a narcissistic way at all. I'm a good looking guy with plenty of friends, a good family, job, money, etc. I spent excessive amounts of time on this website and sent literally hundreds of friendly messages to [allegedly] actively dating females. I got one response from a real person. I got several other responses from robots directing me to ** sites or scammers in Asia trying to get my personal information. I paid for the upgraded experience, hoping that I would only be connected with active members. No change in results. I eventually had to file a claim with my credit card company and got my money back. Thank god for credit cards. Otherwise I would have been screwed. I think it's absolutely ridiculous that you can't pay for a month-to-month.

First off, Match.com was revoked by the BBB. I am an attractive/athletic man with an A+ personality and sense of humor. I paid for 6 months up front, sent 1,278 messages in 7 weeks with less than 20 responses and (0 DATES). The site has these fake attractive female profiles that send you a wink sometimes just to keep you happy, but when you respond to the wink with a message, (you never get a response.) Avoid Match. Scam like the plague, they steal your money and time. I wanted to give 0 stars but this site made me give one.

I met 3 different profiles from Match and all 3 were scams. They were asking me to send them money and I had never met them. All 3 profiles showed that they lived in my area. One girl was from Russia, one was in South America, and another was in West Africa. I had talked to all 3 through emails. After awhile they had sent a sad story saying how they lost their wallet or money and they needed help. Asking me to send them money for food and hotel. That is a big money scam and I do not recommend this site to anybody. Please be aware of those situations.

The site is a total waste of money and time. I was getting numerous looks and hits (over 350) in the first 5 days. As soon as I made a complaint, all hits stopped. All winks, likes and favorites disappeared. I had several hits from people with different names but the same profile pictures and different cities. Winks were received and returned... then nothing. Only one email was responded to from a woman who had a GRADUATE DEGREE, but lacked a grasp of the English language. It became clear that this woman from "Austin" was actually a scammer in some remote no-English speaking part of the world!! To top it off, when I asked for a current selfie (she was traveling overseas), the picture included a toy dump truck in the background, which is not something you would take on a business trip. Besides the fraud, the site is filled with "pay for sex" women trying to scam you. AVOID THE SITE!!

I thought I cancelled over a year ago. Match billed me over $500 since then, while I haven't logged in even once. They said they won't help me, or give me a partial refund, and even insisted on billing me throughout this next month.

Do not give them your card number, you will regret it. They will find a way to take your money. Good luck canceling your account. Their customer service is a joke. Just another company trying to get your money for not doing anything. They are nothing but thieves in my book. Do not try for three month deal or any deal for that matter, you'll realize in first couple days how terrible their site is. If you're having trouble finding a date because you are too busy this site will just take up more of your time.

I was on Match.com for a month. I wasn't getting reasonable response, probably because I was upfront about being in a wheelchair. I was contacted by 2 men whose profiles seemed reasonable, and I decided to stop my membership and continue talking to these two. In hindsight, their stories were similar (born in **, parents died while they were young, now in US, both Catholic, both were 'in love' with me with a few weeks). But within the last week, BOTH sent me flowers, BOTH then traveled to Africa for business and BOTH need money desperately before they can return home.

I had a 6-month membership that auto-renews. I distinctly remember deselecting auto-renew because I hate that option. In addition, within a month of using the membership, I canceled because it wasn't for me. 5 months later, I had a charge for 121 dollars on my PayPal account. They claim they have no record of any of the aforementioned. I asked to speak to a manager. They requested a callback.

It's amazing how this company can get away with their policies on cancellation. Three months after selecting "Do Not Auto-Renew" on my member profile, I get a charge to my debit card for $119. When I called and explained the situation to them, they said they can only refund $67.98 of that. I called the day I noticed the charge to my bank and I haven't used my Match.com account in a few months. Stay away!

Multiple times I received Fake emails from Fake Profiles, with Fake Names, with Fake Contact #'s, Fake States... If you are part of Match.com do yourself a favor, do a reverse phone # lookup. See what you get. I got a 281 994 #... Along with 423, 864, 347 area codes. And as I said... ALL FAKE. So just play it safe. You can also do a Reverse Image look up on "Google Images" and see if the profile is real. I did my reverse image search and I found the Face connected to a few pictures 1 of which was **. So play it Safe. See for yourself.

I have received scammer messages since joining two days ago. I'm canceling my membership, pursuant to Cal. Civ. Code 1694.1. California law allows a three business day cancellation period for dating sites. Look at your state's law regarding canceling membership. Match.com is a waste of time, in my opinion. Save your money and join a social group.

Match.com is full of fake profiles and also scammers. I was taken in by a scammer and had a relationship with him for over a month and then he seemed to turn on me and sent me an indecent proposal. He is just an ignorant liar and total trash. Everyone, be warned. Stay away from this website! I actually felt I had to threaten him with Mafia justice, so I did. He had not asked me for money yet but he was working up to it. His reason was going to be that he was in medical need. I let him know that I was not rich and didn't have any money. He became angry and insulted me. The people who run this website do not care what happens!

This is by far, not only the worst dating website, but the most unprofessional company I have ever dealt with. My story is similar to the ones below. I paid for it, it sucked and they're a "non refunding company." Let me just save you some time and anger. Don't call Match, they are a bunch of slime balls. Call your bank and dispute it. Even if your bank can't get your money back... Match.com is charged a dispute fee. That makes me feel slightly better. Tell everyone you know. #match.comistheworst

Match.com harbors a fraudulent group when you talk to someone who saves you as a favorite claims to be from Ghana. This fraudulent group accumulates funds for illicit purposes with Match.com harboring them. Are they a terrorist group? What are these illicit funds accumulated through the guise of Match.com being used for. When you file a complaint against a user Match.com does nothing about it. I filed approximately 10 reports of fraud and they did NOTHING. Out of the 1st 15 times I was emailed by one of their fraudulent users all were from Ghana. My experience was ruined by Match.com's harboring of these fraudulent users asking for money.

I subscribed for 6 months and used the site and did not find my match. During the 6 months I travelled abroad to volunteer and travel for a month and did not have consistent internet. My contract was automatically renewed for a high price when I returned. When I saw it on my credit card statement and called about it they said that I did not qualify for their 6 month guarantee because I did not email a certain number of people a month.

I thought I would try out Match.com and I chose the discounted rate of three months per recommendation from the website. I paid for the service without any message saying that the amount is not refundable. I didn't like the website at all. I cancelled the 3-month membership 1 month in and that is when I was told that they don't give out refunds! I am telling everyone about this experience in hopes to ruin Match.com or have them change the policy. I have also contacted my bank and made a dispute of the charges.

I have used this service for just short of 3 months. I did cancel the auto renew and confirmed it. For those that say they were billed after they canceled, I'd say it is tricky to cancel and there are a bunch of times to click. You're sure at the end while they beg you to stay with special offers. A suggestion to those that tried to quit, call your bank and explain. They will get your money back or you should find another bank.

I had a match account for 3 months and then it auto-renews. I cancelled prior to the auto-renewal timeline, but was still charged after the cancellation. Not only was I charged once, but twice. I tried to call them, but was put on hold forever so I gave up and called my credit card company to dispute the charges. Well since Match took money from me, I thought my account was open. When I tried to log-in, they had "suspended" my account and after several calls to "customer service" which I presume is in another country I was told that they couldn't help me.

It's amazing how this company can get away with their policies on cancellation. Three months after selecting "Do Not Auto-Renew" on my member profile, I get a charge to my debit card for $119. When I called and explained the situation to them, they said they can only refund $67.98 of that. Mind you, I called the day I noticed the charge to my bank and I haven't used my Match.com account in a few months. Andy, the Customer Service rep even admitted this to me as he looked at my login history. I informed Andy that I did not receive an email or any notification that my account was auto-renewed. He also admitted that I have barely even used my account.

Like others, I canceled my account so many times and yet, they charge me. They are unwilling to issue a refund and won't let you to speak to anyone besides the one outsourced phone representative. I was able to email and it was copy and paste not answering any of the questions I posed. I tried posting on social media and they refuse to post them. Absolutely a horrible company. Wish I could give them 0 stars.

Nightmare! I cancelled my account and they kept charging me! I called them and they said that they can not refund me the amount. I did not know what to do with the additional service they forced me to have and charged me for. So I donated my account to a friend!! She used this website for a couple but did not like it. We cancelled the account... but again the same story happened. The account never got cancelled and my card was recharged again!!! I lost a lot of money without even using their service... If you are into online dating, use other websites. This company is a real disaster!

I cancelled my subscription before the renewal date following the instructions online, but still got billed for three months more service after the fact. I called Match and after several days of waiting on hold for up to an hour, I finally reached someone who said they could do nothing about it. I asked to speak to their supervisor, they said the supervisor would say the same thing. Then I was put on hold for another almost hour before I gave up. Poor Poor service. Hard nosed and they care nothing except to make money and keep whatever they can make in whatever way they can get it.

I removed my profile, changed my renewal status before my first 3 months ended. I emailed, tried calling. I believed that my account wound not be charged after the first payment. Match is designed to scam people out of their hard earned money. I had to contact my bank to cancel any more payments to Match. I finally had a chance to speak with a representative in "Costa Rica". They insist that once they take your money it's your problem. I suspected that Match was doing this to other people. So here I am sitting here feeling foolish like many others searching for answers. This is America, surely there must be one lawyer willing to take on this company. If so, you will have a ton of witnesses. Get to work please!

This company is an absolute scam. If you value your money, do not utilize this service. I, among many others, was charged the auto renewal fee of 119 equaling 171 Canadian dollars. I have barely used this service because of the fake profiles and scammers. I was charged on December 30th, did not receive an email to notify me of this (as this is their policy in order to swindle it by you). I received my VISA statement January 6th with this charge. I called hoping for some help as I lost my job earlier this year and can't pay the fee. I was told that I could have refunded the day before or after the charge. Without the email how am I supposed to know? They were rude, and incompassionate. They are down to the bottom dollar and don't care about the customer. Please do yourself a favour and do the research from this thread alone. You will be swindled out of your money through auto renewals and charged even after you cancel.

This match website is a scam. The site is using baiting as a means to get one to subscribe to their service. I got an e-mail from the company saying that somebody had added me as a "favorite". When I clicked on the button to find out who that "person was" I was directed to the subscription page, and was informed that in order to find out who this "person" was, I needed to subscribe to the service. I subscribed to the service, and then when I went to my account page to find out who had added me as a "favorite", the message I got is that "nobody has added you as a favorite". If nobody had added me as a favorite, who was this "fantasy" person the e-mail was talking about???!!! Just a scam to get one to subscribe to their service. Classic bait trick. DO NOT WASTE YOUR MONEY.

I was auto-renewed to Match.com, and of course they do not give you a courtesy email to see if you want to stay on. There are very few members near me and I am disabled. I cannot drive more than 10-15 miles without my legs hurting due to having a liver transplant and subsequent neuropathy. There is no way I can date someone 30 miles away - the smallest amount of distance they give you. So I requested to have my money refunded, explaining my disability and Match who puts "We Care" on their website will not refund my money. I think there needs to be a law to ban automatic renewals unless they notify you and you respond that you do or do not want to be renewed.

This company will continue to take your $$ after you have unsubscribed to them and NOT return it or give any explanation as to why. I had to call my Capital One people and have them blocked - bunch of jerks. Is less painful to cut out your own heart.

Match.com auto-renews your membership with no notice of the expiration date. They renewed my membership even though I didn't want to renew and charged me double the amount I paid for the first 3 months. Customer care refused to refund and said this is in the contract. They are playing games and trying to scam customers of membership fees even though the customer doesn't want the membership. I am never going to use this website again.

Several years ago I joined Match.com to see if I'd have any luck. Encouraged by their six-month guarantee, I made sure that I met all the necessary requirements to qualify for the free six-month extension if you don't meet anyone (you have to have actually tried to meet people, which they base on how many emails you sent out/replied to/etc). After six months I hadn't met anyone, but even though I had met all of the requirements for the free renewal, Match still charged me the full renewal rate. I called to have this corrected, they refunded my money, and it went pretty smoothly from there. After the second six months I still hadn't met anyone, so I cancelled my membership and was done with it.

When trying to cancel my account exactly one month after joining, I found that they had already charged me for the next month. When I asked if they would return my money and just cancel my account, I was told they do not give refunds and I could use the account until the following month! They are extremely unforgiving so if you are not good with dates and tracking time you will definitely get swindled by this company... It does explain how they get the money to pay for their commercials though... Additionally I would like to add, that prior to joining match I was using OKCupid and was surprised to find the profile. Quality was better on OkCupid (a free site).

I paid for 3 months. I went on a total of 2 dates. The rest were men wanting to email back and forth, send in appropriate picks, ask for my number or email to try and scam me. Unbelievable. I would never go back to that site ever.. Waste of my time and most certainly my money. There are sites for sex, so paying to find someone to date and possibly a relationship is next to none on this site! I went to Zoosk.. Several dates, not nearly the amount of disgusting pictures.

I joined Match.com 12/31/15. As soon as I finished my profile I started getting Winks, Picture Likes, Profile likes and requests for Chat. I kept being asked to leave the site and go to Skype, Yahoo. I would ask about where the profile said they lived at and received 15 (YES) 15 respondents saying they were studying or living in GHANA. The second day, I received 13 more from the same place. As soon as I connected I would ask them "Are you in GHANA"? they would disconnect right way.

I keep getting all sorts of emails from match.com, that so and so wants to meet me, notification of matches who have sent me emails, winks, etc. even though I canceled my account several months ago! I know that this is an attempt by match.com to make previous members join again, but this is not my complaint. I realize that my profile is still up on this dating site, which is frustrating.

I signed up for a trial of 30 days. One month!! I pay for one month!! I stopped using the site after 30 days that I pay. I have not used the site for a year. I almost had a heart attack to find a charge for 12 months for $39.00 on my card every month!! I called customer service and they told me they will not return money back. And because I got mad customer service charge me 2 times for one month!! It's not customer service. I lost $600.00.

My complaint with Match.com is a bit more serious. I signed up to just try it out two days ago, on December 27, 2015. I made explicit requests on my profile for men to PLEASE not contact me with any remarks or comments that would be sexual in tone or nature, or anything about my looks or asking me out right away. I received messages from no less than 10 different people with these kinds of remarks anyway, within a 48-hour period. Of course, Match.com would not do anything about it.

No one local will email you back. Several scam profiles contact you in one night if logged in. Same story.

I am absolutely in love with my husband, who I met March, 2010. After talking for two weeks we met, moved in about a month later and started a family shortly after. We are expecting our fourth child together and have been married for almost 5 years. I am sooo happy with Match.com.

I signed up for a trial subscription 6 months ago. I stopped using the site after 3 months because I met someone offline. I have no qualms with the site itself. I have not used the site for over 90 days and was surprised to find a charge on my card for $84. After waiting on the phone for 38 minutes to speak with a representative, I was told that I was pre-paying for an additional 3 months of subscription. It seemed that they put you on hold for so long simply to make you give up! After clearly stating to the rep that I do not want the subscription (which apparently started on the same day that I disputed the charge), the rep told me there was nothing they could do... I had to pay for 3 months of a future subscription which I do not want! I can't believe that a well-known site conducts business this way. How can they charge for future services that I do not want??? It is unethical! BEWARE!

When subscribing to Match.com, you must fill out a profile of yourself and the person you may be interested in, along with where you prefer this person to be located at, i.e. State, City, etc. The matches I received did not fit my profile nor were the person(s) not located in my City or State. When I called Match.com to cancel my subscription, they did, at least I think they did, but refused to give me a refund. I cancelled because Match.com advertised to match your profile, and what I was getting did not. I was getting matches the opposite of what I had in my profile. I have a friend who also signed up for Match.com, she is getting ridiculous amount of unmatched person(s) for herself. Match.com is a scam.

I cancelled my subscription via Match.com website. Match billed me for another 3 months. Match says I didn't cancel. They refuse to refund. Somewhere around Nov 31 to December 1 of 2015 I cancelled my subscription to Match.com via their website. During the cancellation process Match offered a discounted rate of around $39.00 to not cancel. I declined the offer as I didn't want to continue at this time. I was then brought to a page telling me that I had 3 days to accept the offer if I were to change my mind and continue my subscription at the discounted rate. It also basically said it was sorry to see me leave.

I have used Match.com off and on for 12 years. After posting constantly for that time, I have gotten 2 dates (2 dates in 14 years). Recently I have noticed that I get mostly "private profile" likes and winks. This is a sham. They are fake profiles otherwise they wouldn't be private. This is a bad dating service and I don't know why they are even still legal after 12 years of this crap.

Buyer beware! Unethical business practices!

I received an email from Match.com offering a free 3 day trial offer. Like a fool I accepted. I created a profile then cancelled so as not to be charged yet they debited my checking account $68.97 regardless and then good luck trying to contact them. Never ever again.

I am a paid member to the website Match.com. For 6 weeks I have been receiving inquiries from what I am assuming a sister site talkmatch.com. I have been getting notice after notice from my site match.com about all of these women's interest but when I try to see their profile my site doesn't have the information to give. They tell me to try another profile like hers. For one I have not been able to see her profile and why do I want to look elsewhere when supposed this profile is interested. This brings me to my concerns, at this point I'm thinking that the profiles are fake. So I contact customer service to find out first who talkmatch was and why do their members have access to my profile but I cannot find or see theirs. I was talked into a circle so that he may avoid answering the question, so I see I'm not getting anywhere so I ask him about profiles contacting me but I cannot answer them, he tells me that security must have blocked their profile.

So once again Match proves just how unprofessional it is as an organization, by not having the courtesy of replying to my emails sent to their customer service department in regards mainly to a message I received from them advising they had received a report that I had sent unwanted and harassing messages to a profile, which was totally untrue as the so called report was from a fake/false/scammer profile who didn't like being taken to task in regards to the stolen photos and text used in "their."

Decided to try my hand at online dating. Signed up for Match.com and was told that to message any user, I had to sign up. So, I paid $142.94 for 6 months. Once they processed the payment, I was told I had to pay an additional $9.99 a month for non-paying members to reply. When I called to point this out and receive a refund within 24 hours, I was told it's IMPLIED that other customers can't respond if they didn't have a paid membership. They refused the refund so now I'm going through my bank to resolve it. DO NOT DO BUSINESS WITH MATCH.COM!!!

I signed up on 12/16 for 3 months and got charged $84.89 as a lump sum. I canceled on 12/17th because the site is overwhelmed with commercials, pop ups and deceiving advertisements which make it difficult to browse the site. On top of that, my mailbox is filled with hundreds of emails from fake profiles and men asking me to send them money and questionable requests. I asked for a refund and I'm being told I cannot get a refund or any type of credit. This is very disappointing and Match.com is a scam and a trap. I never heard that a company refuses to grant refund when the service paid for is not delivered. Their marketing campaign is great however, the service is not delivered and the quality of their service is questionable.

Match.com is one of the worst companies I've ever dealt with. Once you pay them, they just use your credit card without your permission. I cancelled after my trial membership and they just kept charging me. I hid my profile, told them I had found someone, and completely stopped using the website, but still got emails and got charged. When I called for a refund (which took FOREVER to speak with someone) they just kept telling me that I renewed (I didn't) and they refused to refund me. I finally called my credit card company, who said a lot of people have this issue with Match.

They promise you 6 months free if you don't find anyone, but don't explain how you would be eligible for that. At the end they charge you with a automatic renewal and when you call customer service about it they say you did not qualify for the free 6 months. The information is hidden in order to get money out of customers. Not acceptable! They don't give refunds! They take advantage of people!

Tried this site out, sucks!! Don't sign up for Match.com and pay all that money. Asked for a refund 24 hours after paying, and they don't allow it. Was not pleased with the site at all. Not a good outcome at all!

I spent a lot of money and time on this stupid website. My profile was reviewed 5000 times. Communication strategy by Match to connect members with each other is so stupid. You pay a membership fees then you pay for every other additional service. Save your money and time and go to Tinder!

This site has so many upgrades to enhance one's profile that never helped do anything. I am an attractive individual. I received likes from certain ladies that were most likely not real. Most of these dating sites only give you positive feedback when you are not yet a consumer. Similarly to the gambling industry match.com is a fix. There are numerous fake profiles that when there are mutual likes lead to nowhere. 3 months on this site and with numerous enhancements I received a handful of responses. I have gambled in casinos and found that I had better odds than on match.

My subscription account on match.com was abruptly terminated by Match this weekend. I learned that from an email stating that "rules are rules" and they had detected a violation. No explanation was provided. Nor did I receive a personal response to my immediate email inquiry. But I did receive an automated reply and the FAQs for how to cancel my membership. After waiting 48 hours for the Customer Service Center business hours, I waited on hold and was told by the person that answered that they couldn't give me an explanation. Instead, I was instructed to wait 72 hours for an email from Match about the situation.

I knew about Match.com's sneaky auto renewals so when I cancelled I was sure to opt out of this. Nevertheless, I was billed $179.88. Never did they send an email notifying me that they were about to resubscribe and bill me - of course not. When I called they said it must have been my fault for not canceling correctly and their policy is not to refund the money. So basically their business model is to steal people's money and there is no recourse. Don't use Match.com.

I started a subscription in late November and I went two weeks and knew by then that I would not want to continue with the subscription. I began looking for my debit card info to cancel so it would not renew automatically. Every time I clicked on a setting that said "cancel" or "resign" (claiming this is how you "don't" get charged", the page would kick me out of the site but the profile was STILL active. My subscription ends in a week and they better not renew without my permission. I read the reviews about the actual dating experience and chose to continue. After reading these complaints about payment, I really wish I never bought it because I can't stand scams!

I signed up for a 3-month service and had a terrible experience with it. Today (12/11) I got an email from PayPal telling me that the Match charged my account $65.97 which I never authorized. I called Match customer service (which appears to be a call center somewhere overseas) and they were VERY RUDE. Each person I spoke with had an accent and was very difficult to understand. I asked to cancel this Renewed subscription and refund my money, only to be told that they could only refund $29.98. This is completely unacceptable - only 10 hours prior they could take my money and now they can't refund the whole amount.

I signed up for a 3-month service in September and never ended up using it. Today (12/9) I got an email from PayPal notifying me that they Match charged my account $75.00. I never authorized this transaction. I called Match customer service and they were VERY RUDE. Each person I spoke with had an accent and was very difficult to understand. The first person hung up on me. The second person told me that they do not process a refunds then she said that the best she could do was a one time credit of 19.00. I asked to speak with a supervisor, and she told me that her supervisor will tell me the same thing. Very snotty and seemed happy I was out 75.00. Maybe they get a kickback?

I joined Match for 3 months. In that 3 months my profile was supposedly viewed over 1200 times and I went out on ONE date!! I reached out to several men with profiles seeking similar traits to what I have to offer and most of the time never received a response back. The guys who reached out to me were much older than what I said I was looking for and were not at all what I described that I was looking for. I think this site is a scam and most of the profiles are not real people, made up by Match. I wouldn't recommend this site to ANYBODY and am embarrassed that I actually spent $ in the hopes of meeting somebody on this site.

I signed up as a member assuming I would be able to write members and non-members and that ALL of them could reply. I was not aware non-members could NOT reply without either buying a membership or me paying for a feature I was not aware of. The Feature page does NOT anywhere state non-member. It says anyone which DID NOT make sense to me as I assumed Match would be like other sites and allow anyone to reply to a message that a Member paid to be able to send. Not understanding this, I clicked Continue. I was unable to contact customer service as I could not get into the help page. The Button labeled Guarantee They'll Read It did not work. Clicking this link to the Feature page on a send message page did NOT WORK. Because I was unable to learn about this feature since it did not work I did not discover it until a day after. I literally called Match on the phone about the help page not working.

Very unpleasant and unaccommodating customer service. Match.com had a free trial when I signed up, but because I signed up from the wrong "screen" they wouldn't honor it later. Then they hung up on me when I tried to cancel it 3 days later.

Billed me and billed me when I wanted out. They don't send a notice that they'll keep charging you, and site is not free at all. You can't edit your posts in real-time; someone has to approve even slight changes. I met no one. Met more people on POF. Hate match.com. Unethical.

Cancelled trial subscription. Continued to receive emails. Followed procedure to stop emails from coming to me (6 times!). Emails continued. Tried to contact them. Got 'canned' email replies. Continue to receive emails. They are a spam factory and need to be stopped.

This company has for years lied about the number of ACTIVE users, not FORMER users. If one does a search and perhaps 100 people are returned, only about 30% are still there - still active. This means we are all getting 30% of what they would claim. This is small fraud yet on a massive scale. Think of what this means to a large company being promised 10,000,000 eyes, when only 3,000,000 are there any longer. This was the way they worked 5 - 10 years ago and still do. In addition, they don't like your interaction with other members - i.e. you have "words", you get bounced or both of you. No "appeal"; your subscription gone and your money. Classless and 675 million in revenue. A huge con, and the Office of Attorney General in Dallas written to, and nothing changed!

I've been on this site on and off for about 4 years. I haven't had good experiences. Of late, I told them I would renew at the special rate which was about 59.00 which is half for 6 months but that I didn't want to be on auto-renewal. About a month or so ago I called to see when my due date was and to be sure I wasn't going to be billed, and they said I wouldn't. They never did tell me when it was and I kept waiting to see when I wouldn't be able to do anything on the site. 2 days ago I logged into my banking and there was the charge again. I called. They said they couldn't do anything, that they had no record of my call. How convenient... They're like robots. They all say the very same thing and when you ask to speak to a supervisor, they still say the same thing. They aren't helpful, they lie, and they're not a good company at all. They won't budge!

Warning: Do not cancel your membership with Match.com online. I suggest you call them. Are they will do you like they did me. They will tell you that it shows nothing on their system that shows you cancel. I was not happy with my experience with Match.com. I received Matches that did not match with the settings on my profile. I would receive a message from someone and when I clicked view profile, it stated that the profile no longer existed. It was nothing like the commercials on TV, so I logged on to their site to cancel. I went through the step on the Website to cancel my membership. Since I was charge for the month, I would still visit the site until that month was over and my membership was stopped.

I signed up for year promotion. They sent fake profiles and I never used site again, even though they email me everyday. After a year went by they didn't inform me they were charging my card another 6 months service (again I haven't even logged in and actually didn't even know password). There was no phone numbers to call and even difficult to find cancel account on website. I had to Google their phone number and it took me a week calling everyday and on hold to ask for refund of unauthorized charge. Half the time number didn't even work or they were closed by 3 PM.

I signed up for the 3-day trial. Clicked on the link and it directed me to select a plan. I chose the 3-month plan believing I'll get refunded if cancel within 3 days. Sure enough they didn't refund me, all they did was cancel me from the auto renewal. I attempted to reason with two separate phone reps and one supervisor to no avail.

Loved Match when I used the site 7 years ago in New York. Signed up again recently in South Carolina and boy they're horrible. Basically wasted money. Every like or wink doesn't exist. They recommend people from CA ALL OF THE TIME. I'm subscribing from SOUTH CAROLINA!!! The AG needs to shut this site down immediately.

I paid $75 for three months. Turns out it's actually chemistry.com. Not even worth it. On top of that the stir events aren't worth it either.

I recently signed up for Match.com. Almost immediately I began to get "winks" and "favorite" messages from profiles that were obviously fake. "Members" with "TEXTME@" in their profile names, or Gmail addresses as their messages. Others sent "links" for photos, or offered services. I complained bitterly to MATCH. No response. Then, I began getting angry emails from a few women. Apparently, my profile was hacked into, something which I since learned is not infrequent, and this hacker was sending out naked pictures of himself. I tried contacting Match. NO ONLINE CUSTOMER SUPPORT after 5 PM. Emails to Match and it's parent company IAC have not been returned. I have discontinued Match. Had to cancel my credit card (as I assume that was compromised, as well.) Do not use Match.

I think Match.com is a hoax and they need to be investigated. It is my belief a lot of person do not exist and they are phony people created by Match.com. Match.com makes it way too complicated to communicate with others. If you want to sent someone an email this is what occurs: You type the email, then Match.com give you 2 choices after you have typed the email. One choice is a box that reads "send email" and the other box reads "guarantee to read email". If you choose to pick the "guarantee to read email" another box pops up with a charge. So at this point you exit out and then you lose the email you have just typed and wanted to send. I think it is A BIG HOAX and MATCH.COM needs to be investigated. If a lot of other people feel this way, maybe we need to enter into a case action lawsuit. Something just does not add up. Look at all the complaints they have against them.

Match.com double billed me. I tried to find their customer service phone number on the web site but could not. I then called my credit card company and reported it. The billing was reversed and Match retaliated against me. I still had 6 weeks left on my subscription and they terminated me. Even though I had a paid subscription, Match.com terminated my access because they double billed me. Those people call themselves 'Customer Service Support' but there is no customer service being rendered. They took retribution against me. I did talk to one guy who asked why I did not call customer service. I asked him where I could find the Match.com phone number and he could not provide an answer. I now have their phone number but they won't change. Bad company, bad corporate culture. Avoid Match. Use another service.

I hadn't visited nor logged on or anything for over six months and then was auto billed for a year even tho when I first joined it was for six months. So if anything they should of only charged me for the original six months. And when I ask for a refund they only gave me six month refund. So in fact stealing $65.00 for absolutely nothing! Is this legal and if so WHY. Isn't it the government job to protect the people? Again I received nothing for my $65.00.

Match.com is a scam. A good portion of their profiles are from known scammers based in China and Russia. They do not filter these profiles out. I believe Match.com actually likes that these scammers create these profiles and create activity for people. Their policy on their subscriptions is ridiculous. Whoops, you forgot to cancel your membership or possibly even if you did cancel, they still auto-charge your credit card without any notice. It should be illegal! I'm currently without a job, and the guy only was going to offer me half of the total I spent. I never used the account and attempted to get the refund the same day I was notified my paypal had been charged. I'm filing a complaint with Paypal.com although I doubt they will honor a refund.

I was very disappointed in my experience. I had not been active on site and did not realize money would be withdrawn from account until receiving bank statement with charge on 11/18/15. When I called and wanted to cancel subscription and get refund I was told it was against their policy. But they have no problem taking 127.00 for no services. Bad policy-dishonest behavior.

Match.com automatically renewed my 113 dollar 3 month membership. That's fine, but when I called to get a refund the next day after them charging me, the customer service agent refused to refund my money, even if I didn't use the site. This is not a legit company. They have shown that they put profits over people, and I can't wait for people to eventually use other sites. Sucks that people mostly use match, especially given that the site isn't even set up in a smart efficient way. Only thing it has going for it is the large amount of people who flock to the site, so more people to choose from.

I joined match.com over a year ago. In that time my profile was viewed over 4,000 time -- not necessarily by 4,000 men. Of those 4,000 views I got two dates with one man. Match is not responsible for me being unappealing to the men on the site. This week I decided to purchase "top spots" and spent $50 for them. This WEEK my profile was viewed over almost 2,000 times. I got more likes and winks than ever. However, most of these were from whom that live in other states or don't match up with me at all. My profile was viewed by more men as they promised but they don't tell you that most of the men that will see your profile are not good matches for you. Plus, the same men show up several times in the list of additional men that have seen my profile.

On November 4th, 2015 I cancelled my membership on Match.com since I had not used it in months and I knew it was up for renewal on Nov 25th. However, they took my money today. I called immediately to say there was a mistake. They are refusing to refund my money. How can they do this? I have opened a dispute with PayPal and my Credit Card company and logged a complaint with the Better Business Bureau. I see that the BBB status has been revoked and they have an F for not responding to complaints. Don't deal with this company.

When I registered my account, I called and asked the lady about the contract. She told me just pay for 6 months and pay more if I still wanted to use this service. I just used a month then I deactivated my account since I did not like it. I did not mind pay for 6 months but used it just a month. Thought everything is done here. After a year, they charged on my credit card $134 even I haven't used their service for a year. I called and asked them to refund and they said just refund 50% for me since the contract renew automatically. I told them why they did not tell me at the beginning about that. They said sorry for missing that information but they will still have to charge even they knew I had not used for a long time. I'm calling my bank to hold this money. Keep away this business, people.

Even when you go through the long complicated process of unsubscribing the thieves will continue to take money from your bank account! You CAN'T reach anyone to see why they keep stealing! Automated email response only! Don't do it! Thieves!

Ok, I have finally had it. They have sent me 2 comeback offers, but they do not actually exist. There is no expiration date, but the button you click leads you to the regular prices. No promo code. I received the email from Match.com Sat morning but could not use it, so I sent 2 HELP emails. I was told to call which I spent 44 minutes on the phone and they said it just expired. They could do nothing about it. Baloney. It never stated that it was a weekend promo. If it had actually worked it would be a different situation. They do not know of any such offers, etc. What a way to run a business.

I also cancelled my subscription and had it auto renewed illegally. I quoted all pieces of law I could find, made all formal requests, forwarded cancellation emails, response? They won't refund, they won't reply anymore! I did all by email so as not to waste more money calling. HOW TO GET REFUND. I called the fraud section of my bank (I was using a debit card), they auto-refunded me and cancelled any future transactions with Match.

I signed up for Match.com back in 2010, but I have never been able to stay logged in and fully utilize their site despite being a paid member. I contacted their support address many times, but the issue remained. Finally, I contacted them and told them I would contact the BBB. They responded but only suggested resetting my password which I also tried many times. I followed through and contacted the BBB but they never responded when BBB contacted them. They stole my money!

This site is great at sending you lots fake profiles along with winks to get you to join. There are so many fake profiles, old inactive profiles and scammers asking for money or one night of fun. Also if I was looking for a man, why are woman contacting me? Join a local social networking site online in your area. Better luck at something like this and the people are real.

I met a guy on another dating site. We dated for 9 months--he was not honest about his past life so I did a background check and he had an arrest record as long as my arm. LADIES BEWARE - DO A MANDATORY CRIMINAL BACKGROUND CHECK ON MEN!!! Plus he owes me money and is immature and a fool.

I am being honest and fair. The first day I signed up, I was hammered with chat windows from younger woman. They just want to give you their email address and start the scam. Some had "user names" example: TXT555-555-5555 and Match allowed the accounts to be created. Secondly, I receive more winks, likes and favs from fake users. At least 2-3 a day. I would never recommend Match and I think their commercials are a joke! My time has been wasted by fake users from other countries. Match wants YOU to think women are interested by allowing these "fake" users to contact you. None of them send emails is your first clue.

I signed up for Match.com and was charged for a three month subscription and NEVER had access to the service because of a technical glitch on their end which they concede. UNBELIEVABLY, THEY WOULD NOT REFUND MY $51.00 AND I AM FORCED TO FILE A DISPUTE WITH THE CREDIT CARD COMPANY. Worst customer service ever.

Match.com is an awful company. I haven't used their service in over six months (I didn't even know my screen name) and they charged me another $150 for an additional six months of match.com that I'm not going to use. I haven't logged into the website in over six months and stated to the rep that I cancelled the auto renew. I called their customer service and they have a no refund policy. They don't even care to listen to their customers, they say that they will not refund the money. After arguing for over a half an hour, they mentioned that they would only give me a prorated refund back which is ridiculous. They mentioned that a supervisor was going to call me back and guess what, no supervisor called me back. I'm surprised this place is still in business if this is how they treat their customers. Very upset. I plan on contacting my bank to dispute the charge and BBB to make sure that they are aware of how shady this company is.

As most mentioned, they will automatically bill you even if you select to not auto-renew in your account. I called to get a refund when I saw the charge on my card. I told them that I know for a fact I updated my account to not renew automatically several months ago. Rep looked at my account and said, August 6 you updated to not renew then put me on hold for a while. I figured he saw the glitch in their system and was going to fix it. He came back and said he hid my profile and canceled my subscription.

I also cancelled my account and also was auto-renewed w/o my knowledge or permission. I called customer service within 24-hours of the charge hitting my bank account and was told I could have a partial payment. I said, "No, I don't use the site and I would like a full refund." The woman said they don't give full refunds. I asked to speak w/ her supervisor. The supervisor was way worse than the first woman. She said she would now give me NO REFUND and kept saying over and over, "Is there anything else I can do before we discontinue." It was like Bartleby the Scrivener. They can clearly see I don't use my account. They don't even have the correct zip code for my credit card and they won't give me my money back. I will never use them again. I called my bank's fraud department. I hope that they refund my money. Definitely adding insult to injury when it comes to dating...

I cancelled my subscription on October 23 via email and was informed to also go through the 'Manage My Subscription!' Section of the site, which I also did. Last night I tried to log in to my account to confirm the cancellation had taken place and the site wouldn't even accept my log in details! And yet today they debited my PayPal account! I tried to email them but the verification code wouldn't work no matter what I did, so the email wouldn't send. I called and after being on hold for almost ten minutes they answered. When I said why I was calling, suddenly I was disconnected. I called again, another 10 minutes on hold, I was told that yes, I did cancel, but a week later I must have clicked on "the automatic renewal" pop up box. A lie. They then refused to refund the money they stole from me. They are both liars and thieves.

I have used this site for a couple of years, off and on, in hopes that it would improve. As it turns out, there is no quality at this site and the members, that aren't fake, never update their profiles and appear to be outdated. WORST PART: once you create a Match account, you CANNOT DELETE IT, per customer service at 800-926-2824. The best they can do is CANCEL the account, but they maintain your credit card and account information and "cannot delete the account". BS. I even spoke with a supervisor who stated the same weak excuses! ARRGGHHH!!! NEVER AGAIN!!!

Match.com auto renewed my subscription fee. They gave no notice that this was their policy. They gave no communication that they would do this. As soon as I realized that the account auto-renewed, on a Saturday, I called them Monday morning to cancel and request a refund. I would even have been fine with a pro rated refund. I was "greeted" with 2 offshore customer service reps who spouted party line about "We don't refund. Too bad" and who expressed zero empathy for the situation. Match is a dishonest and deceptive company. It is wrong to not directly communicate that you will auto renew an account, and to compound it with arrogant and rude customer service is over the top. Use another online service.

Match.com is the biggest scam and the most unprofessional website. I had a 3 month subscription and when I kept trying to cancel before the renewal date canceling it would not take and I tried to contact them and had no response. They automatically renewed and I immediately called them and would not do anything except keep my money at full rate. They knew they had technical difficulties and would not admit it and still charged me. They were the most condescending people on the phone as well. Never apologizing or trying to provide any customer service to make an unhappy client possibly happy again.

Be aware that Match will automatic renew your subscription without your knowledge or Consent. They don't even notify you ahead of time to be able to CANCEL YOU RENEWAL with your consent or communication to consumers that the renewal date is coming due. THEY WILL NOT REFUND EITHER YOUR MONEY ONCE THEY TAKE IT FROM YOU, YOUR ARE LOCKED IN.

I signed up for Match because I thought they were reputable, from my experiences I can assure you that they are not. The site is full of fake profiles, old profiles of people that moved on. I got in trouble with the girl I am dating because they still use my profile picture to advertise on emails. They ran my card after I cancelled for a renewal and they will not issue a refund. I cancelled my credit card so they can't bill me again. The winks, likes and contacts increased significantly at the end of the subscription and after you cancel and that is purely by design. Total rip off.

My subscription "auto renewed" even after cancelling my subscription. When I called for the refund, I was told there is no chance for a change. Even after I told them I had met someone, and they could tell my account had not been active for months. I was told it doesn't matter, and speaking to a supervisor would not change this outlook. So, the purpose of the site is to meet people, but if you do (granted, somewhere else cause the site itself is so bad), you are still stuck paying for a service that sucks. NEVER JOIN MATCH!!!

I cancelled my Match subscription after paying for and belonging for 9 months. The screen showed cancelled 3 weeks before it was due. The day it ended they sent me an email that I rejoined which I did not. I called up and wrote them to tell them it was a computer error on their part and they denied it and said they didn't care. Their records indicated that I renewed which I never did. I also told them that in NY State I have the right to cancel any contract within a 24 hour period and after speaking to 3 different people they said they didn't care and they are charging me. I contested it with my credit company but Match sent them doctored up records and locked me out of the account so I couldn't even get copies of the emails. Be careful giving them your credit info, they will defraud you as they have based on the thousands of complaints online.

I had joined Match.com on a one-month trial basis. Somehow, I felt this site could not be as bad as the many, many bad reviews would suggest. So, with a sense of fairness in mind, I said to heck with it and let's see what happens. There are times when in dealing with businesses that we all truly understand they are all trying to make a buck. Whether that is Walmart.com maybe inflating the stated savings for an item, or some companies getting their employees to write good reviews for them. That's life and that is business. The very nature of such is selling a product service presented or in many cases over presented to increase chances of a sale.

I cancelled my account before the end date. Match charges my account anyhow. When I contacted them to refund my money, they said I didn't fully cancel. I have pictures of my cancellation... every step... They still would not refund. Then, after I told them I had pictures of my cancellation (been through this too many times and learned to document everything) they came up with a different b.s. reason to not refund... They claimed I cancelled everything but my account. Well, if they are making it that difficult to cancel, they are a predatory company preying on people in any way they can.

After subsequently canceling my account, they re-billed me! Their "help" page does NOT work. It took me six attempts to cancel and finally it did with a confirmation on the web site. Then I submit a problem (web page etc.), their system does NOT take it. Emails you saying please call back M-F 8 AM - 5 PM CT. I called – Match.com has no record of the cancellation and will not give a refund. Why did it give me a confirmation then? What a scam!!!!!

I'm writing my first review based on dealings with Alexander, Employee ID ** at Match.com. He was polite but extremely unhelpful and sounded almost like a robot. Additionally he allowed his staff to be rude and did not even apologize when I mentioned how rudely his staff had treated me when I asked to be transferred to a supervisor. Match.com STOLE money from me and Alexander did nothing to fix the situation. He acted like a puppet instead of a supervisor. I'm not sure of the qualifications needed to work at this company but they should be raised.

I joined match.Com, but after joining the majority of the profiles are people that haven't been on there in over a couple of weeks or profiles without any photos and no information either on their profile. And when contacted by some members they are not in the new jersey area and was also asked to give them money. And they charge for any special apps I.E. Verification that your email is being read or if you want to use your cell phone is another fee!! And when I asked for a complete refund of my fees. My membership was deactivated, even though they would not refund my fees! So I had to reactivate my account again.

Match is a fraudulent service. They charged my credit card after I cancelled my subscription. Absolutely awful experience. It's your best interest to use another service. Also, the amount of fake profiles on Match is ridiculous.

I kept getting emails from Match.com showing me my "new matches". Just so happens, one of them was my ex that I had gotten back with. I confronted him about it and that resulted in a breakup. They keep recycling user profiles to get people to sign up and I have noticed some members have pictures that look like professional models. That has happened on other websites and they're a scam. Overall, I would never sign up for this service again. I had a Groupon, should have just thrown my money in the trash instead.

Whatever you do, do not use Match.com!! Let me save you some time and money. From my 3 month experience – which I could not get my money back, at least 30% of the "connections" are from fake accounts. This website does not do any sort of account validation and you will be spammed all day long from gorgeous 29 year old models who only want to date 50 year old men. These are all fake accounts and you will get spammed all day. Match.com will do nothing about it and you will not get your money back.

Even after I was suckered into paying for their "service" the first time. And subsequently canceling my account, they rebilled me! Some notes. 1) their "help" page does NOT work. Like, I do know they know how awful the site is and just do not want to deal with it. 2) If you submit a problem (web page etc), their system does NOT take it. Emails you saying please call back M-F 8AM-5PM CT... This web site needs to be removed from society. The owners jailed.

I signed up for Match.com after seeing all the things they claim to be. I wasn't even on there for 5 days before realizing half the profiles are fake, or people claiming to be something they aren't, or catfish. It's a horrible site!

I joined match.com around a year ago and they take automatic subscriptions six months in advance. I used the site for a while, have now met somebody which is fantastic. I went on the match website around September, time to cancel my subscription, so it didn't renew automatically anymore. I followed the process on the site to the best of my ability and had no reason to think this hadn't worked. However I noticed today that they have taken 78 from my bank account. When I called their customer service line and spoke to the subscriptions team they were really unhelpful. They just said because the cancellation was not successful (even if it was because their website hadn't worked properly) they had the right and were going to keep my money. Bearing in mind this money is payment in ADVANCE for a service I don't want, am not going to use and haven't used for several months. :-(

I've only been on Match for a week or so and I get tons of likes from out of state people every day. These are obviously scammers and you can tell by the details that don't match up on their profile. Plus why would so many out of state people try to meet you on a dating site? Match knows this but they don't care. I should have remembered the past when I was a member and they had a bunch of fake profiles back then.

I joined with a link to a 3-day trial. By the second day I had already been contacted by 5 fake profiles. I tried to end the trial and found out that MATCH.COM had redirected my sign up and I had purchased an actual membership without my knowledge. No refunds, no one cares if you are scammed. STAY AWAY, use a different dating site.

I have been charged for 6 month of additional service I did not authorize. Phone reps were rude and dismissive. I will be writing a letter to demand a refund. This is a scam to keep you paying and keep your profile up. Do not use this company as they are not honest.

By far, Match.com has been the worst company I have ever dealt with. I do believe a class action lawsuit does need to occur against Match.com. I was automatically charged for a 6 month renewal without any email or notification. Two days later when I received my credit card notification about the charge I called customer service to get this fixed, which did not happen. They will cancel your subscription so it doesn't automatically renew anymore but they will not provide a refund at all. You're just stuck with having to pay the amount charged.

I have written other reviews on here and things STILL have not changed with this site. They continue to post scamming profiles and profiles that are phony and used to boost membership. IF you happen to find someone on here that you connect with and is genuine, then trust me, you just won the lottery!!! Do not take that person for granted. This site is a waste of money. Make sure that once you know you do not want to renew, cancel. And when it gets close to your cancellation date... cancel again. This will most likely protect you from getting billed again. Make sure you receive the email confirmation too. Save it. My suggestion though is, do not waste your time, save your money and stay off this site. It has gotten much worse than it was years ago!!! trust me! If I could give this site a minus zero, I would!!!

I have been on Match for about 9 months. I have had more interests and likes by scammers than real people. My account was hacked by a scammer. I reported one scammer whom sent me a photo that one can tell easily was very fake. It did not belong to that profile. I sent the information to Match customer service and this scammer is still on the site. They will not take him off.

Match.com. I contacted your customer service twice today. The first call was disconnected, so I thought, the second time when I asked to talk to a supervisor in the USA I was told match.com only has call centers in the Dominican Republic then I was hung up on after requesting to speak with someone from the US. I signing up for a 1 month trial with match in June. After that month, I called and canceled, come to find out I've been charged every month since! I feel deceived and stolen from. This needs to be fixed as soon as possible!

Do not get a subscription to this website. I got a subscription for 6 months, because 6 months is all I wanted. I was automatically charged for a 6 month renewal without notification that my first 6 months was about to expire and that this would happen. I called customer service to get this fixed, which did not happen. They will cancel your subscription so it doesn't automatically renew anymore but they will not provide a refund at all. You're just stuck with having to pay the amount charged. This is the most ridiculous thing I have ever heard. My experience with this site was not the best anyways and after this I will not recommend Match.com to anyone.

I should have went to this site first. Not a mistake I will make in the future. Signed up in July with Match, cancelled in late August over the phone and you guessed it, charged for another three months in October. By far, Match.com has been the worst company I have ever dealt with. I do believe a class action lawsuit does need to occur against Match.com. Their NO REFUND policy is a joke. This is a scam and I will inform everyone I know that it is a huge RIP OFF!!!

Match.com is a fate worse than death. The only person having success on that site is the one who created it. What a joke. They will also auto-renew your subscription without warning.

I was on the website for approximately 1 1/2 mos. & would get notified that I either had an email from someone or a wink; when I would respond, it would say (every time) that their profile was not available. I wanted to check out their profile before I responded of course! So, when I went to cancel, it said nothing about giving me a refund, only that I wouldn't be charged after the time was up. This is wrong! If they are not living up to their agreement, then I should get my money back. There were too many guys just looking for a sexual partner, of course, they were reported. If I wanted anything extra, uh like being in the spotlight, they wanted to charge me for it. Isn't this supposed to be automatic? One time it asked for some money to "guarantee" that my email would be read! What? You mean I have to pay more for what I thought I was already paying for? Do not use this website, they are a ripoff!!!

My kids used my card to set me up with Match. Cute, I know. I called immediately and cancelled. Match says no refunds. Am I still in America? What just happened? Worst company I've ever dealt with.

I had only heard good things about Match from family and friends so I decided to give it a try. Overall, I am disappointed that there is no real screening process. My "daily matches" have included men with vulgar online names (ex. Lickherslow, lovesbig**, thickand**... You get the idea). I have had men proposition me for anonymous sex or just send rude emails with the clear purpose of offending. I am a "good girl" interested in meeting a special person. I actually dread opening my Match emails. My other complaint is the overall lack of quality people. This may just be a sign of the times, but is anyone literate anymore???

Match automatically continued. Called and emailed to cancel service. Was not able to get refund, because I used the email account to reach them. So unbelievable! So unprofessional! No wonder all the crooks and thieves use MATCH to try to steal money from you.

Match.com was a service I used for a period of 3 months. It sucked, of course. But as with all of these kinds of services, everyone knows to immediately check and cancel the auto-billing, which I did. Then this month (October) they auto-billed me. I am on the phone right now informing them that they have illegally billed me. The clerk, who is refusing to refund my money, claims that "since you used your account to send us 6 demands for a refund, you have to pay for the service for this period."

I was impressed by the number of members but only a few actually answered. I have cancelled the subscription online, I came through the whole process carefully and the request had been processed. After two months I found the two debits on my account. I have unsubscribed again, received no email confirmation again so I called customer service (was not easy to find) and I was informed politely that they found no requests of cancellation and are NOT able to REFUND any debits. Because of the unwanted debits I regret I have ever created the account.

Let's see. I signed up for 3 months just so I could check out the site. I decided the next morning not such a good idea to spend 71 dollars for only 3 months of service and change my mind and wanted a refund. I called the next day to get a refund. I was denied on the basis I sent 1 e-mail with the word hi to someone. People and customer service were rude and again denied a refund based on 1 e-mail with no consideration to my request. Never will deal with that company website again. All they want is your money.

I purchased a 3 month membership and realized after 2 months that I did not want to renew so I went into my account and cancelled auto renew. A week before the end of my membership I went in to recheck to make sure that it would not renew. Well, it renewed and my PayPal account was billed. I immediately called PayPal who told me that I'd need to call Match.com. I called their customer service line and was given the runaround by a representative who then connected me to her 'supervisor'. He was extremely rude and told me that I had not cancelled in time. That was an outright lie. I HAD cancelled in plenty of time.

I am a first-timer for trying online dating and decided to give Match.com a try. The whole online experience was not a good one. First there's a lot of con-artists and fake profiles. Second and most disturbing is the automate system that recharges your credit card automatic. For first timers be warning they will charge your account without your permission and they will state that you will allow it to be so because of the agreement in the beginning of the account when first signed.

Horrible site. Even though FL has a 3-day cooling off period, they would not budge on refund. Currently filing complaints with Dept. of Agriculture and Attorney General's office. If anyone is starting a civil suit, please contact me. Thanks.

I guess I was successful in that a lot of matches were found, but the men mostly lied, and ultimately, I cancelled my membership. Had to call a couple of times and explain that I did not want liars, but that is what found. I was seeking honesty as a minimum standard, and didn't find that at all. I was honest, but the matches weren't. I sought men near my area. I thought that would be best as a new divorcee after a forty-year marriage that began when I was a teenager.

If I can, I give them ZERO RATE. I don't say about this website, I want to say about the payment of Match. I used Match and bought 3 months membership. I used a month and I think it don't work with me. So I cancel this membership. But after 3 months, I checked my credit, Match continue charge me 3 months membership. I called for customer service, they only said that they can't refund that for me (only 1 sentence). Ok, I have no idea. But next 3 months, Match continue charged me. I called for them again and they continue said "SORRY and NOT REFUND". I requested them to send me a email to confirm that I don't have to pay for next more 3 months. OMG...terrible...terrible. I lost my money 2 times on Match and what I receive from them? NOTHING. So if you use Match, remember check your credit card every month.

No real "matches" in my area. Any contacts were from out of state or outside my criteria. I was using the free service, so anything that might have been really helpful was a pay to play. I was not about to pay for out of state, outside my criteria. It was like my preferences were pretty much being ignored.

I noticed a $77.50 charge on my debit card this morning from Match.com. I had forgotten all about my account since I wasn't receiving any decent emails. I was a little shocked that this had even occurred since I never signed up for any renewal on my account. I immediately contacted Match.com customer support and was thrilled to have a chat available immediately through the website. I stated the facts to the representative and asked for a full refund of these charges. I was then told of their automatic renewal policy and stated they do not give full refunds and that as a courtesy I could have a partial payment of $20-$22.

I joined and was on there for 3 months. They kept matching me to people who didn't match my criteria. My profile was very specific as I am very serious about my faith and beliefs in the Most High Yah. They kept matching me with people who had foul mouth languages. Their profiles alone was a turn off. I actually went to one of their meetups in Miami Wynwood area... horrible. I would smile and mingle but I was one of three black women there, not one person smiled back. Now I can understand if someone isn't attracted to Women of Color but after no success on the site that meetup was the last straw. I discontinued my profile. A few days later I start getting emails of guys trying to contact me, sending me faith based messages. That was such a turn off. Imagine only after I had unsubscribed the men I was hoping to meet were contacting me.

Met my beloved. Had a wonderful 6 years until he unexpectedly passed. We were very careful when first meeting, public places etc. He always said we should have met 20 years before.

I tried to try out Match.com for free but it lead me to different options of payment. I assumed it was for later use if I decided to become a member but as I continued I realized it was charging me so I then cancelled the "free membership". I then tried again to sign up for the "free membership" but once again realized it was not free. So then I again cancelled. I used the site for less than an hour and got charged both times. When contracting them regarding the matter I was told I could not get a refund. Their customer well being is not on top of their list... making money is.

I have been on Match for 6 months and out of all the people I talked with, only one was not a fake. I have had women send me nude pictures of their selves, of someone. I have been told they need money because of a death in their family or they were arrested and needed bail. The latest story was that things being imported for their business was being held by customs and they needed money to get it out. Match.com is not a site to meet real people. But if you want to talk with a criminal, join up.

Unlike most of the free sites match.com organically weeds out looky loos from those who are serious about meeting a potential partner. The nominal fee that they charge separates the tire kickers from those who are serious. With respect to their proprietary algorithm, I can say with certainty that the majority of the matches that they presented to me were accurate. Ultimately, I became engaged 3 years after dating a woman I met on match.com and we have been together for 4 years.

I signed up for 6 months --- kept pace with their requirements for their 6-month guarantee whereby my next 6 months would be free if I didn't find a match... Needless to say no match was found in the 6 months. A month later I notice a charge for another 6 months. Over $130! I called and asked what happened and was told the 6-month guarantee doesn't happen automatically. You have to request the next 6 months free. And if you don't they charge you and refuse to refund the money. Who does that? Automatically charges my credit card, but won't automatically honor their guarantee!

For the different services you had to pay more and more. By the time you got to level of sending an e-mail or get the persons number, it expensive and the matches weren't what I was seeking.

I cancelled my subscription online. I found it amazing that to renew it's an easy, one step process, but to cancel you have to jump through a lot of hoops. After finally being able to cancel my subscription, I thought that was that. When my next credit card bill came in, I was billed 59.99 for 3 more months. I called Match, spoke to the rep, then a supervisor. Both said, "Sorry, no refunds." I told them I cancelled my service and was told, "We don't know what happened, but we can not reverse the charge." After reading all the reviews here, I see it's a business tactic of theirs. How do they get away with this???

I have signed for 3 months contracts. I got most of members are scammers. Match initially is a scammer as well which included their employees. I have been got two messages from another same gender members required to email to someone who is not a member in Match.com and these two members very angry to me said "I do not authorized any person to use my account to message you". And one of them's credit card was stolen by someone (Who can access to Match.com system except their own employee). And every time I got a good and match person or high educated member messaged me. Someone form match.com will delete that member information from my account immediately.

I have helped friends set up the site and even my son and two of those people that did are both happily married now for many years. My son married the girl that I found on the site as a matter of fact and they got married back in Jan 2005. So yes the online dating worked out very well.

Match refuses to refund my money on the grounds that I renewed my subscription on their website. As ex-members know, they bombard you with their excessive marking tools to renew your subscription. When renewed my subscription in May, I called and told I wouldn't be renewing in the future and to cancel my subscription after 3 months. In August, I noticed my bank account had been debited for the amount for another three months. I called them the same day, it was a Sunday it renewed, so I had to wait till Monday to call. They refused my request saying I renewed online and they do not refund. I explained to avail.

Be careful of the auto-renew. They don't give you warning and they have a zero-refund policy once they run your card (even if it's the very next day). They're literally stealing from people. I don't know how they still exist.

The website kept matching me with people from out of state. Their suggestions for possible matches were not compatible. It was almost as if they ignored all the preferences I stated on the questionnaire. It's also pricey.

I decided to try out Match.com and see if I find someone interesting with the qualities that I'm looking for. I was ready to give online dating a chance and Match.com was my first and only choice. Moving forward in tried Match.com was good but not exactly for me. Being that I already pay for the 3 month membership I decided to just wait for my membership term to end so I can be done and over with it. Surprisingly yesterday I get an email regarding a renewal fee that I never agreed on. I contacted Match.com on their regular business hours and thought that it was going to be something quick and easy being that it was a misunderstanding.

Match also charged my acct 70.00 last week. I have not been with them as a subscriber since Feb due to fact they did this before. I even had them send confirmation email that account was off and so was auto-renew back then 2/2015... I had removed my credit card information then as well. They still accessed my bank acct and advised me today they can do that if your credit card is no longer on file. They refused to refund me today. They are total rip-offs stealing people's money! I checked my bank account because I suddenly began getting emails from them sending matches and I hadn't got any all year since February.

I get a credit card hit of $120. I explained to their help-desk that I haven't used their site in 6 months and was not planning to. Apparently I had another 'account' to my name that I wasn't aware of, which had an auto-renewal policy. I didn't know it existed to cancel it. And, there is a 'no-refund' policy. What a bunch of disgusting crooks. There should be a class-action suit against them.

Too many manufactured hits that aren't real and designed to keep the user interested and active. I don't need fake hits from random people generated by a computer. Others can be interested or not. Let the people decide. It's just tiring having to figure out what is real and what is really just manufactured interest.

The site is very deceptive when it comes to cancelling the auto-renewal of the subscription. After going to the site and turning off auto-renewal, I was still billed. Customer service was a joke. No good resolution. Beware!

I subscribed for 6 months and called in to request the account be set to not auto renewal since I had their services in the past and learned if you do not call in your card will be automatically charged. I was assisted by customer service and they confirmed my request was completed. I didn't care for the membership so I stopped using the site after 3 months and then again 6 months later my credit card was charged. I called in to request a refund as was told they don't allow refunds. Said I could change my services to 1 month, pay $51 and get back approx. $81. I declined and insisted on a refund since the charge just hit my card today/same day. They refused and hung up with me.

In the past I have really enjoyed Match.com for meeting eligible men in my age range, even if there wasn't chemistry, I enjoyed getting to meet a lot of new, mostly interesting people. I did not find love on Match.com and left the site as my life was getting busy with other things. I do have a friend who met a wonderful man whom she dated for several years. It wasn't a spectacular experience for me, but there are others who have had success.

My membership wasn't due to terminate until 10/2015. Since the experience on the site was pitiful I decided to terminate my six-month subscription early (terminated 7/15). Even though I went through the whole online process and received a confirmation of the cancellation, they still renewed my subscription. When I called to dispute this, they said they could see where I cancelled "add-ons" back in July but not the subscription. I kept explaining that I would not have cancelled one and not the other, and I not only cancelled it all in July but deleted EVERYTHING on my profile because I was over it (with the "matches" that were beyond off). So I guess next steps is the Better Business Bureau and trying to cancel this crappy membership again. In my opinion, until then they have stolen $131.00 that I will try to retrieve. Such a waste of time.

Online dating is definitely frustrating, as I was contacted by many people who did not meet my criteria (such as religion, or whether they have children, so specific, objective items) and had to weed through them. However, most people on Match did provide a good amount of detail about themselves so that I could do so. I did end up meeting my long term boyfriend through the site, so it works.

Great and serious contacts. Easy to use and be alerted via their app. Had several dates in just the few months that I used it. Eventually I found my match. Very good dating service. Thank you Match.com.

On a Friday evening a charge of some $68 shows up on my online bank statement from Match.com. Match.com customer service is closed Saturday and Sunday so I guess I have to harness my anger for the weekend and not have my grocery money which had to last until paycheck next Friday. Unbelievable. I cancelled my account this past week just to stop the emails mostly, and then the charge goes through. Very corrupt company, Match.

I cancelled my account with Match. I then kept getting emails, winks, and matches like I never left the site. So I figured they must have it still going and they were going to charge me again. So I went onto my page to see if it had been closed. I sent one email to test it. Few seconds later, charged hundred dollars and 3 more months. I was furious! I never hit OK or confirmed! I quickly tried to contact them to say I made a mistake. Guess what, they had difficulties with my web browser. Couldn't get through until 2 days later. Then I was told no refunds no matter what. Wouldn't even begin to discuss. Such sly tricking crap.

Someone else mentioned their surprise at being bill $70-something as a renewal fee for Match.com. I didn't notice this until a second billing and then realized they're nailing me for that every quarter! I immediately canceled the 'membership.' Now that it's expired, suddenly I'm getting daily noticed telling me I've been favorited by a couple of women and today an email saying 4 women are "interested" in me. Look: I've been on Match.com for two+ years and hardly had a nibble, but now that I'm no longer paying them, they're claiming there's substantial interest and I should renew my membership. Sorry... no thanks. Been there/done that.

They have so many unreal profile and some people change their genders all the time. So I stop using the service for over two months then found out they renewed with my service for $156.71. I called for refund then they said followed their policy and can't have any refund. I requested to talk to their supervisor and told me they are all busy on the phone. Put me on hold about 10 minutes then told me have to call me back. How terrible is this company. They scam your money. Be careful.

I signed up in the year 2000 and was receiving pictures and instant messages from potential dates. I would communicate till the point I felt safe and going off the picture. Two dates with two different subscribers and the pictures were not verified back then at all. I was disappointed and had to escape the date each time. Did not renew subscription and met my spouse a year later through friends.

Same thing here. Found a charge of $120 on my credit card today. Haven't used Match.com in over two years. Despite the transaction being processed just hours ago and despite having no account activity in over two years I could not get a full refund. The manager I spoke with - Jose - would only keep repeating that Match.com is a "non-fully-refunding company."

IF ANYONE IS CONSIDERING GOING ON MATCH.COM, DON'T. It is the worst company. I didn't want to renew my subscription and when the time was up it charged my card on file the full amount and I did not even realize till it was too late. I called and was told they don't give refunds. This is how they make money. I am certain I cancelled my subscription in time but was still charged. I have cancelled it again and will now contact my bank to make sure it doesn't happen again. I will never use this company again and make sure I let others know there are better sites than Match.com.

I signed up for a free trial in 2012. I started going to school full time and working full time and did not realize that the free trial turns into a real account. I finally noticed when I was done with classes and getting more organized that I had been charged $71.97 and who knows how many other charges I've been paying over the years for an account that I was not using at all and was completely unaware of!! I called them about the last charge of 71.97, and they "hid" my account and told me I would not be charged future charges but that they had a policy of NO REFUNDS.

I have been thinking about this site. It worked alright for a week but they gave my profile to someone else for what reason. I don't know how this would happen to give it to someone else, it stinks! Every time I would try to get on I had to sign back in to the site. It really hurts my feelings, they should all time to make sure this stuff does not happen again to anyone else!

I met my future husband on Match.com in October 2008. We were both stationed in Hawaii. He was headed to Iraq shortly after we met on Match.com so we were not able to meet in person before he left in November. We kept in touch via Match.com and personal and on New Year's Eve, just two months after we met online, he called me from Iraq. The second I heard his voice, I knew that I was going to marry him. We got married in August 2009, ten months after we met online, while he was on his two week leave from Iraq. This was the first time that we had ever met in person. We just celebrated our six year wedding anniversary in 2015. If it wasn't for Match.com, we would of never met.

So I'm sitting at work right now looking around at websites. I'm on POF and somehow got to Match.com. I've seen commercials and have heard it was a good site, didn't think anything of signing up for it. Obviously with being on POF for free it means I don't want to pay for a dating site. But they offered different subscription fees for different lengths and all seemed reasonable. I decided to bite the bullet and go ahead and pay the $19.99 for a year fee. It took some hemming & hawing but said, "hey, why not. $20 isn't that bad." Then after I paid it shows me a receipt for ** $239.88 (to be exact) for my year subscription. Uhhh. ARE YOU ** KIDDING ME?? So I start looking around their site for a number to call to cancel and refund everything immediately and naturally can't find **, so I sent them an email which probably went nowhere. I had to google it to find a ** telephone number, which led me to this page. I seriously can't even believe this is even possible.

I just noticed that I have been billed 76 bucks each quarter this year from Match. Last year I paid 112 upfront for the entire year. However, when I renewed this year it was only for the first three months and I keep getting billed. They said the auto renewal is the procedure and you can find it on their webpage. I talked to a customer service rep and her supervisor and all they can say is it's the policy, on the website and have a zero refund policies. Very misleading.

80% of all responses on Match.com are from pirates or scammers that are not paying members but have breached their security system to reach the paying or legitimate members and Match cannot stop it. I am very upset with Match and who ever made this decision to close my account. I have been the victim of pirates penetrating Match at late hours and flooding my inbox with likes and messages of phony profiles. I have on the average of 15 to 25 ladies a night that are not members and have penetrated Match security and are able to send messages to male members and fill up our inbox or picture with likes in the box with blank likes and 800 contacts or scammer profiles. I believe these are men with fake profiles of gorgeous ladies that represent they are located in my home town.

Like most of you, I also was scammed by Match.com. I started a 6 month subscription back in February and then decided to cancel it April. I received cancellation confirmation email that clearly stated that my subscription would expire at the end of August and would not be billed again for the services. Sure enough, I look at my payment card in early Sept., I saw another charge for another subscription on Match.com on August 31st. I called Match customer service and told them that I got billed again when my account should have been canceled and also have a cancellation confirmation email. They didn't help me at all. So call my credit card company about this unauthorized charge on my account. Then had my money refunded to me in about 2 week, but on the first week of October saw another unauthorized bill for Match.com. This website is a SCAM, Do NOT sign up!

I was not satisfied with the quality of women on the site. Those few who were attractive, they were not very articulate with their profile and others, I was not happy with their various states of appearance.

When I attempt to send an email to a potential partner, the email does not send to the woman. So effectively, I pay them for nothing. When I talked to the corporate lackey (representative), he just follows the script to get rid of me. I don't believe that the website has bugs. I believe that if I meet a woman, I'll quit Match and they won't get my money anymore, so they rig it to not send my email requests. I have sent 150 requests. I started by sending one and waiting a week for a response. Gradually I started increasing.

Same as the rest of the readers. I was scammed out of money after I complained several times about emails from profiles that did not exist. They shut me down for these emails and would not refund my money. I kept calling 1-800-926-2824 and just hit 2 after they ask for my ID. Then hit 2 again. Jam up their call center then they might respond. Thought if I kept calling they would respond. They just kept fielding over 500 calls from their call center in Costa Rica. Maybe they would respond if I called thousands of times. Did not seem to bother them.

I was only on Match briefly & there was a man who sent me messages stating he was going to drive to my city & do whatever it took to find me. I never replied once. He continued with messages, as if he was having a conversation with himself. First he told me he was going to find me. Then the next message he told me how sorry he was for ever reaching out to me to begin with. The 3rd message - he mapped out his route to find me, which places he was going to stop along the way. All of these messages were kept & I became afraid & reported it out of fear for my own & my children's safety. Match did not care at all. It's all about business & making money. No refund, no nothing. God bless them.

I subscribed to Match.com. The contract is completely unclear on the charges. They don't tell you they will continue charge you until you call them or contact them. They charged my credit card after my three months period. There is no confirmation for the transaction at all! Be careful using this company!

The wording of the original contract is entirely unclear. Upon auto-renew, I was told when I called that it would be renewed monthly after the 3 months, but they charged me almost $100 CAD after the exchange, and we're only willing to refund $20 within TWO DAYS of calling cancel. Not to mention that they tried to tell me that I was the problem with why I didn't have success on their website. Regardless of my standards or me, it was extraordinarily insulting to tell me that I (or at least my profile) wasn't good enough to find dating success. I will be emailing corporate, and I will be filing a formal complaint against those I spoke to at customer service.

I email a few occasions, NO one responded, I canceled... a whooping 2 weeks and 1 with a hidden profile. And was told that was a different email. Wtf. I have one account ass. refused to connect to me anyone as the answer would remain the same, "you have renewed and you have 1 more month" ** you buddy! I canceled, not interested. So a few hours later a rate survey comes in. I didn't get around to until a week late... and... Wow, I am ready to tell you about my experience and again let down. MATCH customer service is horrible! The link expired! I've emailed on a few occasion. I'm very annoyed. The service is beyond the times. It's disgusting. And in case some think I'm bitter bc of the men I may have met, NO, I am not bitter, I just realized I was not ready to date. It's just that simple! The men were not the issue at all! THE SITE SUCKS PERIOD! And when I am... Match can go ** off.

I thought I was paying 22.99 for one month. I didn't know I was being charged 68.99 for 3 months until I cancelled 2 days after joining. Maybe I mistakenly selected the wrong button. But when I got to the pay screen, it did not show the amount that was being charged to my credit card, so I had no opportunity to discover and fix my error. I contacted customer care and got a cold-hearted e-mail sent "with warm regards". Customer care offered 2 choices - a refund of 31.98 so I would be paying 36.99 for one month instead of 22.99 or letting my subscription run for 3 months. I checked with the BBB and they have an F rating and their membership was revoked.

Match is a bunch of crooks. I cancelled my account on Sept 5th, but they claim I accepted some link for a 50% off renewal, which I never did. I have an email proving my cancellation but they will not do a refund.

This company knows how to get your money. I had signed up for a free membership and was charged a subscription rate for 3 months. I cancelled the moment I found out which was a friday and called monday due to their office being closed. They cancelled my account but refused to issue me a refund even though it shows I never used the account. DO NOT USE THIS COMPANY!!!

I just received my credit card bill today and found a charge from Match.com which I did not authorize. I called them and they said it was renewed online and that they could not refund the charge. I haven't been on Match for over a year or two now and asked them how they were able to charge my card when I didn't give them the credit card number. They responded that they keep all credit card numbers. I even asked her to check my profile and see if anyone had logged in on my profile or if it was visible, she said NO to both. I then asked to speak to a supervisor, she put me on hold and after 30mins of holding I was disconnected. If this is the way they do business then I hope everyone reads this and is very careful at giving credit card numbers out. I am now disputing the charges with Discover.

They auto billed my account and refused to return my money saying I should have canceled my account before they automatically billed me without my authorization. I cancelled my account as soon as I saw the charge on my credit card. I called them for a refund and they said per member agreement they could not refund subscription fee once billed, even though I had no idea they would automatically bill my credit card for another 6 months (only to see the exact same people that are on the free sites).

On September 23, 2015, I cancelled my Match.com membership before the expiration date of September 25, 2015. The following week, on September 28 my bank account was charged $59.97. On October 2, 2015, when I discovered this, I called customer service. They said I had never cancelled my membership. (BTW, during the cancellation, they give you the old "sorry to see you go" and ask why you're leaving, so obviously I went through the cancellation process). They offered me a $22 refund, not a prorated refund as, for example, any insurance company would do.

I signed up for a "free trial" for Match.com back in March. I immediately cancelled the service when I read the "small print." Well somehow, Match took 130.00's from my checking account, by accessing my debit card. I have cancelled my debit card, which is the only way to ensure that they will not continue billing me. Customer Service quoted their same garbage, about how I should have read the "fine print" and that they are refusing to return any of my money. I had heard what criminals these people are, which now explains why I never used their service before.

The site auto renews your policy without notification. $107. When you try to stop to renewal they say it cancels in 6 months and won't give you a refund. BAD BUSINESS. Don't use this site.

I disputed Match.com for unauthorized payment 6 months ago. They blocked my account and will not delete my profile or return my phone call or reply to my emails. Horrible customer service and terrible business practice.

Was charged for 3 months ($65) on PayPal. Haven't been using account for months. Asked for refund. Was given $28.

In order to sign up with the Match.com you have to pay. They claim their site is free but you are only put in the position of putting all of your information out there and they hide behind their name. So I decided to take the chance. I paid for six months of service up front and was offered six months of service for free (pay for 6 mos., get 6 mos free). Did I mention, prior to paying I was informed via email from Match.Com that there were several people interested in my area? Well, you couldn't access these "interested" people without paying (illegal in itself because it was lies and misleading).

I couldn't figure out how to cancel my subscription online a few months ago so I called in to have them cancel it over the phone. I just received my credit card statement with a new charge. I called in to have them credit my account since I haven't logged on in months, thinking it would be a piece of cake. They told me that I was not able to get my money refunded because they are a non refundable company. I haven't been on it in months and I just got to charge within the last week. They never sent an email saying that your account was going to be recharged or anything and they refused to do anything about it.

I did set up some dates through the site. But Match is filled with fake profiles. Using reverse image search it's easy to find profiles with celebrity photos. Match claims users can report fake profiles and they will be removed. But I reported numerous fakes and they were never deleted. After a few months Match cancelled my prepaid account without refund with vague explanation. When I asked for details they refused, saying it was about site "integrity". If I was doing something wrong why couldn't Match have given me warning or explained that I needed to change something? Match has no integrity.

When subscribing to Match use your debit card information. Pay attention to when subscription expires then go to your bank and request a new debit card (tell them lost yours). Match will be unable to renew subscription using your old card number. Also, unless you manually hide your profile/pictures after your off match they will continue to show your profile. Showing profiles of people no longer on their site makes their "shopping cart" of available people fuller than it really is. This is why some of your emails to subscribers go unanswered. Never could figure out how the "fake" profiles get on their site but working on that too. Match.com is a true money grab but it's possible to stop their thievery.

I cancelled online one month prior to my subscription auto-renewing. They would not let me remove my credit card nor did they send any type of notification of my cancellation so I was a bit concerned. I checked back 3 days prior to my subscription being up for renewal and it still stated that my subscription was set to expire and auto-renew was deactivated. I figured all was fine. I got a bill the day after my membership expired. Match makes it almost impossible to contact them directly. I sent an email with no response. I called. They told me that my subscription was cancelled and I wouldn't be charged.