Match.com Reviews

They wouldn't refund me the same day that I accidentally signed up for renewal to see if my account was still active for renewal turn. Felt like it wasn't active for renewal and I activated it by saying that they could email me and that's it. That's all the page said. So to me it's theft. They won't the only refund me $23 of the 77 the same day and I actually went on to my account in order to get my account number or they won't cancel it and when I call them back it was already too late. In all in the same day to me this is stuffed and I just can't believe this. I did talk to a supervisor even someone. Please help. This is a crime.

It is impossible to contact Match, to find out anything about my account, or to cancel. I've written letters to HQ that have gone unanswered and my credit card is still charged. It's not worth the money. They send the same few profiles every day, and the people on it are very wary and paranoid. Best to meet people in person doing activities you enjoy.

Let me start off by saying, I had high hopes for Match.com. My sister met her husband on that site and I've had other friends with relationship success stories. So I signed up for Match.com 6-month membership $125. More than 6 months comes around and I haven't really been using the site due not liking anyone on the site. I only talked to one person I was interested in and we never went on a date or met in person. So in the last 4 months I really didn't use it. Then I notice a $125 charge to my credit account. I immediately cancel my subscription and call Match. They state, "I'm sorry we don't refund and it was written in the disclaimer about automatic renewal." I was irate and started cussing, the operator asked me, "Please don't use that language. We don't speak like that at Match" and I laughed. "I think you'd be cussing if I stole $125 from you!"

I cancelled a short membership, and it was auto renewed and I was charged again 3 months later. Called and cancelled again. Then 2 days later got a notification that my trial membership was activated yet again. I did not do this and did ask for this. Now cannot find a phone number to ensure, this gets cancelled and the email address comes back undeliverable. Something needs to be done about Match auto renewing without consumer's consent.

I'd like to express how unprofessional and unhelpful this company has been. I tried canceling my profile two months ago and then a few days ago saw they took out another payment for 6 months after trying to cancel two months prior. After speaking to two reps from the company, they were not able to give me back the refund of $68.50. It had also been pretty clear that I haven't been active on my profile for months and using common sense (which them and their employees seem to lack) it would make sense as to why I tried canceling my profile two months ago. Wouldn't that make sense to anyone with a brain?! Clearly their website or app had a glitch and didn't get the cancel confirmation and now they're making it my problem by not giving me a refund for the 6 mo membership they recharged me for this week.

My complaint is that their inventory of potential dating possibilities has to be grossly overstated! Why? Because I properly/effectively cancelled my six month membership in January of 2015 and am still getting notifications through them that "this or that woman" is interested in me. This leads me to two possibilities: 1) no women are interested in me, these are only fictitious "teasers" to entice me to rejoin for more $$$, or 2) they have left my photo/profile "up" in their current inventory. If so, some woman, in good faith, is responding to my profile when, in fact, I'm not an active member! Either way, this is way beyond dishonest. It's fraud!

As a guy, maybe you can succeed near big cities. Six months experience with this site. One date, a few phone numbers and lengthy convos. It is very, very, very heavy male-dominated. Women I know who use the site get inundated. The site's main problem is that they simply keep trying to shamelessly con you out of more money. Now I was careless when I signed up. I meant to do one month but I signed up for six. But they made it very easy to make the mistake. Since day one, since I've used the site before, I have gone to "cancel my subscription" in order to prevent auto renewing (which is how they make a killing off you). No less than a dozen times in five months, my account has reactivated so that I would auto renew. I'm not computer illiterate but I prefer to blast through the process of deactivating. They don't make it seamless in order to deter you. And it reactivates on its own.

Don't even bother paying the money. Nothing changings when you pay the money, the site is full of pop ads and spam. You can't actually tell if your emails are being read unless you pay an additional $10 a month. Come on. So I am paying money to email someone, who may not be paying money and therefore will never receive my emails. What a waste of time. I am so underwhelmed by Match.com, I am feeling, even more, discourage about my dating prospects and now I am out $65.

Match.com charged me $177.01 Canadian for a 6-month package. They refuse to give me a refund because I didn't cancel my subscription in time to receive a refund (6 days after they took my money). Unfortunately for me, I didn't realize they had taken my money automatically in time. Of course, this is what Match.com relies on so they can refuse to refund members' hard-earned money. They claim this is for OUR convenience (certainly not theirs)! They cover themselves by stating that members agree to the auto renewal as part of their Terms of Use.

Last month I cancelled my subscription to Match.com, even though it doesn't expire until October - I didn't care because it was a waste of time. Whenever I made a connection, the match's profile strangely enough was "no longer available." So I cancel and the next day I see a charge of $101 on my Visa. I dispute it with the credit card company, thinking it was a simple error and they'd immediately refund my money. Nope. They're fighting it.

I had asked that this not be renewed and they renewed it anyway. Sarah, employee #**, the third "supervisor" I have talked to continue to state they cannot "find" the previous request thus will only give a "partial" refund of the amount that should not have been charged. I had used the "chat with representative" feature in early June asking that this not be renewed and take the profile down.

I signed up for 3 months and experienced "no replies" to my correspondence that reacted to men that winked at me or used other one keystroke connections of interest. Match.com told me that a wink does not mean he's a subscriber so he receives my correspondence but cannot respond to me until he becomes a member. I let my 3-month subscription expire. Now I see, Match put me on auto renewal. I and my credit card rep are disputing this charge with Match. They say their policy puts me automatically on renewal until I officially cancel online. Their auto-renewal does not require an authorization from the subscriber. Instead it's embedded in their policy. Why would any subscriber opt for auto renewal on a 3-month price when match offers a 6-month price for less?

Tried to cancel membership. Unsuccessful and I got charged again $169.39. Called customer support and got no help. Very unhappy with the service. I will not use this again. Will post negative feedback.

When I tried to cancel my prepaid account (several months remaining on 6 months) due to medical illness, the site apparently led me down a rabbit trail. I thought the account was cancelled and did not expect to be automatically billed $89 to renew my subscription. On July 5th I was billed the $89 and I immediately contacted the company and told them that I cancelled my membership. They responded that my membership was inactive but not cancelled, and that there was nothing they could do about it except change my membership to a monthly billing and refund $43 of it. I was upset, but agreed that they could refund the $43, however, they haven't done this either after a week. I guess that was just another lie. They have lost a long time paying customer. I had been a paying over for years! I guess that about sums up the whole experience, no relationship... no refund! What a scam!

I am fighting them, but customer service wants a cancellation number which I don't have. I am disputing the credit card charge but a good chance they will fight back and try to keep my $60. This company is extremely dishonest. They make it hard to cancel. In my case, they even reversed the cancellation of the auto renewal. How nice, you didn't want me to lose my membership benefits for 3 months so you reversed a setting I activated. I haven't used your service for over a month and you give me 3 months more of uselessness?! Match just wanted to screw me out of $60, the blood sucking thieves.

I went on Match.com in October of 2008. I met my husband November of 2008. He got into a suit of armor and proposed on bended knee on Valentine's Day 2009. We were married in August of 2009. That was seven years ago and we are still happily married! It worked for me! I would recommend that anyone (especially women) go onto the site without doing your own due diligence. My experience was that people who pay for a dating website were more serious.

I had twice a bad experience. They block members' messages until late 1 or 2 days before the end of your subscription so they motivate you to renew and pay. They didn't respect their 6 months guarantee despite all requirements were filled by me. My advice save your money for a more transparent dating site...

I joined Match on July 1st, 2016. Paid $80+ for a 3 month subscription. On July 6th I noticed when I looked at a member's profile, in the capture window below the picture, your picture is supposed to show. In my case my picture was not showing. It was someone else's. If I signed out and signed back in, the pic would change. If I refreshed the screen the pic would change. It never showed my pic. I called and complained. Match said they would take care if it. That afternoon the problem was resolved.

Joined with 6 month guarantee and on 6th month they took $110 out of my account! I called and they refused to give me my money back! They told me terms were... keep profile active and I must send at least 5 emails per month to qualify for 6 months free... which I did. They did not give me 6 months free and charged my card $110. Cannot get refund. This is false advertising and a SCAM!!!

This is a PSA. If you are thinking about joining Match.com please read this first. One word. Don't. If you have the SLIGHTEST DOUBT about that word, do the following: Create your free profile. Within 24 hours you will receive more than 20 emails telling you how quickly you were noticed and showing you all the people that are interested in you... and every one of those emails direct you to a membership page where you have to join to read their emails. If you pay attention, and with a little bit of sleuthing, you can at least get the user names of these people that noticed you so quickly. However, you will find that shortly after their initial contact their accounts have gone inactive.

When I signed up for match.com I thought I was getting a 7-day trial. They charged my account and refused to credit my account. When spoke to customer service they were rude and unwilling to be helpful in any way. Do not use!!!

I am deploying and wanted to stop my subscription which was coming up to prevent an additional cost. I was offered when I decided to cancel a resubscription for 2/3 of the price I would have paid. I took it and at the bottom it states that you will not be charged until the end of the present subscription. Well they charged it anyways and I lost two weeks off my present subscription. I tried to cancel and they would not return my money. The lady from Match did tell me that the statement at the bottom is misleading!! Crooks!!

I signed up for Match. I gave it 6 months and had no luck. They automatically renewed my account and took the last of my money out of my account. I called customer service the same day they renewed my account and the woman was very rude and said she would refund less than half my money back. I explained, tried to be reasonable but she refused to help me or forward me to a supervisor. I will never join this site and encourage everyone to stay away from this site. It is a massive rip off. All about the money and not the service is their business goals. The customer service is in India. I recommend Plenty of Fish. It's free and they actually care about the customers. I would NEVER EVER RECOMMEND MATCH TO ANYBODY!!! WORST SERVICE EVER!!!

I joined Match.com on July 1, 2016 but after reading the 1,994 negative reviews of Match.com on this website. I contacted Match to request a refund. July 4, 2016. I was told no refund would be issued. Even though on TV they say they are a dating site. They are really a just a networking site. Just like MySpace and Facebook. What's the difference you ask? Well Facebook and MySpace are free and do a very good job. Match.com is a paid site. That does not even care. Total rip off!!! Had I found the consumer affairs website first. I would have never joined Match.com...

I subscribed to match.com for two weeks. I was very unhappy with the matches and the quality of people I met. I contacted match to ask for a refund or a partial refund. They were completely unwilling to work with me. I'm paying for months that I'll never use because the site totally sucks. I'm happy to pay for what I used or for a one month membership. I spoke with three people, including a supervisor, and they were rigid and unbending. They were very non apologetic and difficult to understand. Stay away. Go to Plenty of Fish. I've had much better luck there.

Twice I have checked my bank statements and seen fraudulent charges from Match.com. I caught them in time the first time but not till they posted the second time. Called up and all they could do is reverse the charges after I had to explain to them what I look like yet couldn't tell me why I was fraudulently charged on a new credit card. You think they would stop my name from being able to be charged but no. I asked how they were going to help me get to work since I had no gas yet they didn't want to help.

Watch out for the Auto Renewal - this outfit appears to be an overseas operation. They refused to refund the auto renewed payment even though I cancelled. PayPal must have an agreement with them, because they sided with them immediately without any investigation. A typical lowlife outfit that relies on the auto renewal as a revenue stream.

I understood Match.com's auto renewal policy. I made sure before signing up I knew exactly how to cancel my subscription. Upon joining the very first thing I made absolutely sure to do was to turn off the automatic auto renewal option. I thought I was good to go with nothing further to worry about. Turns out the auto renewal function was reactivated without my knowledge. The only way I found out was when I woke up to see an email stating I made a payment to Match for the 6-month option. I immediately took action as the transaction had only occurred 2 hours prior. I went on Match and canceled my membership and hid my profile to show I did not plan on using the service any longer. I then opened a dispute of the charge with my payment method which is PayPal.

When I joined Match 4 years ago for the 1st time, I had all my hopes set up that I can find the love of my life there, will get happily married and start a family. Instead, apart from having to go through thousands of meaningless profiles that I written with the same generic self-description and stated desires "to hang out and see what happens", I was getting discouraged every time and canceling my subscription. After some period of time I was getting back to my search on Match hoping to find my soulmate. And when I tried to cancel recently my subscription when I accidentally saw an automatic charge from Match of $60 on my credit card, I got upset because I already wasn't using it previously for months even though I paid to keep my subscription going just in case if I will want to continue with my search.

This company steals your money. They have an auto-review feature that can't be turned off, then refuse to refund the amount that they took from you for the autorenewal. How has this company not been involved in a CLASS ACTION suit yet???

If I could give them 0 stars, I would but the site requires at least 1. 8 days ago, I paid for the 3-month subscription so I could actually view who was contacting me and possible respond back. Within 24 hours of payment, I was still unable to access any of the "promised" features to my subscription. I've spent the last 8 days trying to contact someone to request a refund. I deactivated my account after 24 hours of no response and finally after getting through to someone by phone today, I am told, my circumstance does not qualify for a refund. WTF! They could not provide the services promised AND my account shows NO USE for the past 7 days.

Match is one of the MOST unethical, money-hungry companies I have ever had the displeasure of using. While I have no problem saying that their site DOES work in terms of providing you with lots of potential mates (I have met great people through there), it does not change the fact that they have TERRIBLE renewal/subscription policies, and very bad customer service.

Thought I would like to try; however I wasn't aware that the payment was in US$. It was not my consent. Soon (less than 12 hours) I realized they charged altogether (and my bank charge for foreign currency), I called the customer service for cancellation and refund, also cancel my account. I was not interested and surprised with the charge. They are just insisting that no refund; not even giving another options (yes the moment I am writing this I am still waiting to talk to any supervisors/managers). Even if you made a purchase by mistake in any stores they would do their best to keep the customer happy. NOT with Match.com. They steal my money. I regret I visited their site. My suggestion, don't ever ever try to sign up and pay unless you could not find any trustworthy online dating sites. If I could I would not even give 1 star. I am very upset and disappointed with Match.com customer service.

I decided to try to find a wife for my son on Match. On the first day, I got notice of a 'favorite' who then disappeared. It repeatedly put a checkmark next to ones that I kept closing. (Like smokers!) I emailed 7 of the best ones. A few checked his page. Two more profiles became "Unavailable." One who seemed like a real woman favorited him. I was upfront with them that I was the mom and told them how kind and considerate he is. (One of the profiles they kept sending us was a man, BTW.)

BEWARE OF their no refund policy and their auto renewals. I cancelled my membership in March and then was billed again in June; customer services is useless! DO NOT JOIN Match.com.

I signed up for a ONE MONTH only membership. I had deactivated the auto-renewal just to ensure they won't charge me for additional months, because they are notorious for that. Still, they managed to steal an additional month out of my account without my authorization. After two 45 minute phone calls discussing their terms and how being dishonest with membership agreements breaches their terms, they claimed that my account is now deactivated and will no longer be charged but refuse to refund me the additional month when I wasn't even able to access the site and no services were received anyway. That's like charging me for two cars when I only wanted one. I will have to call my bank next. After reading through all the other complaints of this company, thousands of people face this problem and they are scamming people left and right and need to be brought to justice!

Be careful before you sign up! First of all, a number of profiles on this site are false, and fraud. Then they keep charging you on your credit card even if you cancel your account.

This is a scam. I called to cancel and instead they charged me a renewal fee and refused to refund my money, insisting that I had resubscribed. Proceed with extreme caution.

As others have said, they promise another six months free if you don't find anyone the first six months. Wrong. It's not free. They auto-renew. And there's no way to stop them. Because it's impossible to reach anyone on the phone. Just try calling them. About anything. Completely useless. And when I'm away from the site for awhile, I'll get an email from a really handsome guy and the minute I get it, I click on it and it says "Profile no longer available." Total scam. They do it to get you back to their site so they can count another visit to the site. Total rip-off. Avoid at all costs. And trust me, it will cost you and cost you and cost you.

Match sends emails that require you to enter your email address and password for each email. 5 emails require 5 logins. The pool of dating candidates never seems to change. It's always the same guys. They hide the auto renewal information deep in their terms and conditions. I called in the same day they charged my account and they refused to refund the money. They don't verify photos like OKcupid. I've had much more success on OKcupid and don't use Match.com. anymore.

I joined on a free trail. Went on line to cancel. I am 55 years old. Wasn't sure I did it right. Called on Feb. 6th. Was told yes but to stop emails. To log back on and stop them. I was charged two times. 3-13 and Jun 13 2016. They only have a call center and one supervisor and no one else. She hired herself. Talk over you or ask your birthday 8 times. Ask how many emails I have several times. Would not help. Even they could see my last log on was June 12. Again to try and stop incoming emails. This is the first time I have ever done a review. The two that contacted me both had fake profiles and ask me for money. I didn't send any but one uses a photo of a chief in GA. Bad experience all the way around. Save your time and money. The supervisor said there is no ceo. Really. I wonder if he knows that.

Total ripoff artist. Do not let them get a hold of your bank or credit card information because you will have to cancel it in order to stop being billed by them, even though you cancelled their service. Then after they bill you they lock you out of your account so you cannot contact them. Forget customer service. Let's band together and sue Match.com to get our money back that they stole from us. One Star is one star too many.

Met some nice ladies, some morons. Do not include Match.com staff among either group. They always refer to you as "friend." Trust me, you are "customer"... not to say "sucker." Their ONLY interest is in bleeding you dry. They offer Free Trials that evaporate as soon as they have your card number. They offer "guarantees" that evaporate in the small print. Try cancelling and you may have better luck storming Fort Knox. Try reaching them by phone or email and you will know how John the Baptist felt as a voice crying in the wilderness. They are a despicable bunch of phony, money grubbing "friends." With friends like this, who needs enemies?

Match.com has a deceptive business practice of not warning customers when their subscriptions are up for auto-renewal. I had no intention of renewing my subscription at the end of my initial paid period, but they did not give me any notice that the period of coming to an end. The only indication I received was when I saw the renewal charge of $97.95 appear in my PayPal account today. I immediately cancelled my subscription when I saw it this morning and then called Match.com's Customer Service (which number was not easily discoverable on their site... had to Google it) when the Customer Service hours opened. I explained that I did not intend to renew my subscription and that I wanted a full refund. They resorted to tell me that I was bound to pay for the fee due to some section of the user agreement that I signed when I registered.

Scam. Fraud. Sneaky. Everyone who has reviewed before me is spot on with Match.com and its HORRIBLE service. Match.com should be avoided at ALL costs (literally and figuratively). Try Hinge, Bumble, OKcupid, or even Tinder - ANYTHING but this service. Here's my experience: I cancelled this subscription at least 2 months ago and deleted my entire account (or so I thought). I was extremely upset to find out today that I was still charged $60 for an account that I haven't used for at least 3 or 4 months. Then I was told by the customer service rep that I was only going to be refunded about 30% of the subscription fee - which again, I DID cancel several months ago. But since I don't have a cancellation confirmation in my e-mail, it didn't count. It's sort of funny that I couldn't even sign into my account if I tried, because it's deleted, yet I'm supposed to log on in order to cancel it? This doesn't make sense to me.

DO NOT join this 'so called' dating website. I subscribed with a fee of £20.99 for a 1 month subscription and then was told I would need to pay another £9.90 to send and receive messages, so I thought fair enough and paid it. Then I did not receive one message at all for several days. This was after sending messages out myself to various women and introducing myself. I began to wonder what was going on. It was only after scouring the internet that I found out the women in the photos are all fake and the accounts are all fake!! Needless to say I finally managed to contact Match.com and got an entire refund. I didn't bother having an argument with whoever I was speaking to. I just wanted a refund. Very very bad experience. For anyone who finds themselves in the same situation I was in, the number I was able to contact them on was this: 02030596493.

Beware of Match.com auto renewal policy. They do not notify you when it is coming and refuse refunds. This is all besides the fact that the service is essentially toilet paper. You will pay an entry fee and then get nickel and dime'd if you actually want to use the service. Avoid them at all cost.

If you are in the market for companionship, STAY AWAY FROM MATCH!!! My review has NOTHING to do with my success OR failure, but rather the way they sneak full billing renewals through. Even with their 6 month warranty... Do NOT believe what you read. They find ways to deny the deal without hesitation. Use a free site like POF, OKCupid or TINDER... At least you're AWARE of what your getting...

First of all the website itself is scamming us. Before I even finished my profile I was getting winks, photo likes and emails. Of course you have to be a subscriber to do anything on Match. I could understand you having to pay to send and receive emails but to see who winks at you or looked at your profile! So yeah they are here for your money. I have been contacted by two women both of whom had their email address in their profile. Both sent me pics and an extremely long email with a sob story and plea for money and marriage. One said she was in a refugee camp and was worth 30 million dollars and if I sent her my bank info she could deposit 3 million in my account. So I say if it involves money, don't fall for it.

Just like most of the reviews I have read already, I am completely discouraged about meeting singles online. First of all, either someone or Match.com was changing my gender status from female to male or they would make it look like I was a lesbian. I'm not either type of that kind of a woman. I am a female and heterosexual. Next, I have met several men on dates and talked to many guys. I'm very physically pretty/attractive person. I'm well educated and a smart gal. However, I have met men who perhaps are single and who are who they say they are; live where they say they live; and do whatever they say is their occupation. Unfortunately, it appears that they are all on there to use women for sexual conquests as well as exploit women for those conquests.

When I joined Match I thought I was dealing with clear company. However I was so wrong. I used Match for 1 month then found it not suitable. I deactivated my account 6 months ago. 3 days ago I found a withdrawal from my account to Match??? Called them. They refused to refund. I left it 6 moths ago yet they are still charging me in the name of auto renewal. Never join Match. Never trust them. All they want is to take your money. Once you are in you are facing the fact that they are stealing your money.

I signed for 3 months of Match (again). The one feature would to me is IMPORTANT is "who has viewed me". Gives a person a clue on someone with potential interest. Well, Match charges people a few dollars to go "UnderCover" to view members. Within a 3 days period I've had 9 views, but only one appears under Who Has Viewed me. Match actively tries to sell Go UnderCover. Doesn't do me any good.

I've been on Match for 4 mos. Lots and lots of fake profiles. Appears to be a site for scammers. I had to close a credit card account because it was hacked. Never has this happened before I was on Match. You can't even delete your profile; at least I haven't found a way to do it. Beware of people who send you messages saying they are speaking on behalf of their "friend who isn't on Match but would like you to email them". Lots of those have come across my profile. I took a screenshot of the confirmation where I stopped the auto renewal, and saved the email as well. Just know this: Match and others like it are BUSINESSES. They want to make money. If you join Match, and I hope you don't, KNOW that it is automatically an AUTO RENEWAL. YOU MUST GO INTO "ACCOUNT SETTINGS" and TURN OFF THE AUTO RENEWAL. It is tricky and not worded well at all. If anyone figures out how to completely delete a profile, I would like to know.

Hi. Sign up for a 6th months membership. 7 days of service I want to switch my email to other one I used regularly then I wouldn't be able to sign in. Since then I have been contact customer service and not even a reply. This is the worst dating site ever. I don't know how they put in second place. I want my profile deleted. I will talk with my lawyer as there is a violation of privacy. If I don't access to my information Match will hear about me and for everyone don't sign to this poor customer service website. Zoosk​ it's the best out there. That's right. Match can beat it for over 3 years now.

On 5/15/2016, Match.com charged my VISA $104.79 and today, June 4, Match.com does not recognize me when I try to log on as a member. I am 84 and, foolishly, try to assuage my sometime loneliness. This is not the way to do it. Is Donald Trump involved in this? Kind of his style.

I joined Match on March 6th 2016 for three months... Since then I have been having a lot of problems to access my account. In April a stranger stole my information from Match site and after that I cannot access my membership at all in spite is being charged in my account $77.00 in March... Now finally today I could access it for a while and changed my username from ** to **, change my photos, change my profile and my credit card information and after that was blocked again. Now... Do not want the bad service any more... Want to cancel my membership, erase my information and took my profile and photos from Match. Very disappointed with the service... Just want Match cancel my membership, not charge me any more from now on and answer my complaint. Want to my money back as I could not use it as I would like and was victim of fraud on Match site. Lots of scammers and fakes profiles on Match.com.

On June 2, 2016 I saw that Match had taken money out of my account again for May 27th. I called to cancel my account and asked for a refund. They said "We don't do refunds, but feel free to use the account until Nov." Match has been an utter failure. Apparently they cannot make a search engine that matches my preferences. As a lesbian, I really wasn't interested in guys... but I would have at least 1 up to 4-5 men in "my daily matches." How is it possible that Match can keep my money for a service that is terrible and something I don't want and I don't have the right to get my money back... Are you kidding me?

I subscribed for one month to compare to other sites and give Match a chance. In my experience, I found it to be literally a high priced Tinder for booty calls or for married/separated guys to prowl on. I had to block a guy because he was so aggressive. My match is not a guy that is still living with his wife (but so called separated) and 2 kids!!!

I have tried several dating sites with Match.com being the worst. Through Match, I met a number of women. Most just wanted money. The other category was the women who never showed for the date. I customarily buy my date a dozen red roses, but gave away many dozens because of the women who did not have the courtesy to meet me or notify me of a cancellation. Of course Match would not answer any of my requests or complaints. This company wants money and nothing else. Don't give them any.

Billing after the fact for a year which I never would sign up for $240. Cancelled with credit card, outrageous.

I was never sent a renewal notice. I received a message that they were unable to update my subscription due to issues with my credit. Little did I know, they kept trying until it went through. The same day it posted to my account, the aspiring customer representative, who appeared to be working towards an Academy Award - she started mouthing off as if she owned the company because I asked for her superior. She took down my number and said someone will call me back, but they never did. I will be calling them back tomorrow. How can any lucrative business keep customers by being shady? Not a good reflection of this company.

Horrible. They're a ripoff. Just out to take your money. I joined & bought 3 month subscription & then too overwhelming with people notifying me all day non stop, I chose to close the account just after 3 days of use. I called to get at least a partial refund & they refused. So $60 for 3 day usage. What a rip off!!!

When I signed up for Match I was aware that they were going to automatically charge my account. However, it stated that there was going to be an email before hand to make sure I signed up for the correct membership. I found out from my PayPal account that I was automatically charged for a 1-month subscription. There was no email. When I called they told me I could only receive a partial refund, even though it was charged only a few hours before and my membership was already canceled. The customer support was not friendly or easy to work with. I would advise a different dating site, eHarmony, that has a better customer care team.

I was viewing another site on the web, OurTime.com and this ad came up for Match.com. I opted out of that and now they have charged a membership fee to my account. This was done without my authorization. So for all of your benefit, here is the way to fix their wagons for good. Call them for a refund, then call your bank and tell them that this charge was not done by you, whether it was or not, then tell your bank you want a new debit/credit card and they will stop everything coming in on that card and reissue you another one. Yes you may have to use checks or another card for about a week but this will work. I know this will work as I have had to do this more than one time. It is part of doing business online. Happy Hunting.

I joined the 1000s of new singles joining Match.com every day. It turned out there were 141 guys in my age range a reasonable distance from me. Take out smokers - 41 guys... It didn't take long to go through and determine none were for me. Useless. I forgot about the service. 6 months later - no warning wham - another 60 down. A lot of research and they had a known rapist on the site - refused to remove - promote body shaming saying ginger hair and freckles are flaws - different people pay different prices - couldn't delete my account for some reason or the content. I reported a complaint to trading standards and would have continued with further complaints. But after a lot of emails to Match.com - they offered me a refund. I nearly fell off my computer seat! I still can't believe it.

I signed up to Match.com for one month thinking it would be a one off payment instead of committing to months at a discounted rate. Two weeks in I was warned that Match.com continue to take money from you unless you unsubscribe. Just in case this was true I unsubscribed and continued to use the site until my month period was up.

After just signing up on Match.com, I think a week ago, I already got some matches!!! :) That was fast! :) I like some of them but others I don't think so. Maybe it's my fault because I didn't fill out the forms completely and I did not give all the details especially on the description part. Some people have funny profiles. HAHAHA. Some are very very very weird. I got really interested on someone so I messaged him. :) Hope he responds...

I'm so ** pissed off. No one ever replies and I finally get one ** reply and it keeps going on about how my password is incorrect and when I try to set a new one it tells me it's invalid! They ** wave the ** replies in your face and then don't let you access it on purpose! ** burn these ** alive!!!

Made a profile and did not contact anyone. Within two hours I cancelled the account. But still got charged $119.00. I also thought the $119.00 was for 6 Months. But saw it was for one Month. :-/ They are designed to make it very hard for you to contact them and they call this dissatisfied so they don't return money. LOL. Stay away. There is too many people here that are warning you.

I joined this website with good intentions. I went for the 6 month package and agreed to pay £59.90. Just before I authorised the payment there was no indication of any other payment. After I clicked authorise the invoice read £119.30. Match.com DECIDED FOR ME that they would sign me up without my knowledge or authority to their 'Connect' service which is apparently an upgrade. I am so angered by this that I have now requested ALL of my money back as I don't like being treated like a mug. I now await to see what happens, and by the way, trying to navigate through their website is AWFUL, their site is not user friendly and you must troll through for 10 mins to find what you need. They purposefully hide certain things like 'CONTACT US'.

Match.com scams? Used Match for a long time. Had to renew my subscription - did it for 12 months. The ad said "Billed monthly". They charged whole thing at one time. Called them. They said a "Will stay that way lady". Was hard to hear and understand so I just wrote a complaint on their website. We all need to do the right thing but they deserve it.

Made the mistake of trying their Match service as a guest. I cancelled my profile and I get daily emails about potential matches in my area. The people on Match.com have been there forever and there are no new people of interest. Don't waste your time with this website. Now to see how to get them to quit sending me the daily emails.

This site is a scam. No activity when you pay. The profiles stays the same. I subscribe for their 3 months discount and stop the reoccurring payment. When my subscription was over they still took $81.00 off my credit card. They only said they will refund $29.00 of my money. This is a shame. This site need be investigated. I am so upset right now.

I am a regular consumer who likes to get what I pay for. I spent a considerable amount of time on Match.com not to mention money on their "Match Guarantee" membership. Does anyone know what this means? I consider myself to be relatively intelligent but their "Guarantee" was never met, in fact I never even went on a date or met anyone face to face for that matter. So I have made a second request to Match.com because my first one was never answered. I will keep you posted because I am kind of pissed because I am not the type that likes to waste time and money.

This website is a joke. I won't get into the legitimacy of the "daily matches", "winks", or the completely unattractive people on the site compared to the others though. The main reason that I'm upset is that this company did not send me a confirmation email (I've never received one) and I let them know that I canceled at the beginning of Feb. I spoke with 2 separate reps who said they wouldn't refund my money since they could see no cancellation in the account. Actually, the only thing they can do apparently is offer a $20 refund of the $71 that they just charged me! I can use the site for a month for $51.

This is my second time. NEVER joining Match again, although this time is forever. In addition to the regular nightmares of online dating: My "Who Viewed You" page consistently did NOT show men who viewed my profile. I called THREE times. I wrote THREE emails. I was promised they'd get back in touch. They didn't. I was promised they'd fix it. They didn't. I was promised a supervisor would call me back. Huh; no one called. I was told I was not eligible for a refund. They SUCK!

Beware the unethical con artists that are Match.com. Over a year ago I signed up for 6 months, and 1 year later get billed again for $120. No warning I will about to be billed, and they force you to agree to auto-renewal as a default to even be able to sign up. Common sense and ethics would dictate you should at least be able to reverse the charge if you cancel within a few days after being charged because who is going to remember a year plus later they signed up for auto renewal that long ago?

After wasting my time with free online dating sites, I decided to try a paid website to see if it would be much different. Sadly there are only 2 major online dating companies to choose between, so the choice for which to try was minimal. I ended up choosing Match.com as they offered a reasonable price. Now before I paid for a subscription, I spent about a week seeing what kind of women were using Match.com. During this time, I was getting a ton of email from women who apparently liked or favourited me. However, after subscribing, the number of such emails I received dropped to zero. I found the reason for this, and it’s because in the daily match results, only 1 out of 12 users is a subscriber (I watched this happen for the last 10 days). Seems the daily match results are setup to maximize sending new users lots of emails. But once you're a member, you need to pay extra to get into these daily match results.

This company is a complete scam!! Not to mention that they have scammers that proliferate on their website, but they also result to unscrupulous business practices. Once they get your charge card data, they will submit recurring charges that are astronomical. BUYER BEWARE!! They will NOT do anything to reverse these charges!!

The site is terribly set up. The men who are commonly reviewing my profile are upwards of 15-20 years older than me and trying to contact me. I have asked that my match be single never married, without kids, have a Bachelors degree or higher, etc. and am getting ANYTHING but those for matches. I have met a few men in person and those men turned out to be lying somewhere in their profiles and luckily used our coffee date to tell me what they were lying about. I had the site open for 9 months and received nothing but annoying emails from people who didn't match my criteria at all.

A warning to all women who go online to Match.com. Manuel **. I was scammed by this man who was a fake, his location or name could not be found anywhere and when I checked his phone numbers and any contact information I had for him, I couldn't find him - his information to me was all fake. His photos that he sends to you are photoshopped and he even sent me a bank account statement from Bank of America to show me his "worth" that was totally fake $30,000,000.00!

Match has been giving me great guys so far. I like the permutations of matches that they give me. I think they have a good way in understanding characters and what makes one happy based on the information you give them. I've gone out with 3 guys so far and all have been wonderful friends. I've only been a member for a short while but I'm already really liking it. I find the website to be very easy to navigate as well. Let's see what happens from here. I'd recommend it. Wish me luck! :).

I gave them my criteria on what I was looking for and they gave me the total opposite. I told them that I did not date outside my race and they gave me people outside my race and called them matches. I need to understand how can they be matches when that is not what I have asked for. This is not what I paid for.

I am certain that Match.com is set up to scam its members to stay hopeful. This has nothing to do with the actual members being scammers and dishonest! Match.com throws B.S. hooks out (winks, "He's interested" emails, etc.). These guys do not exist. I have had winks returned from hot guys that have not registered as even "Viewing" my profile. I also have received winks from guys that were on Match 2 years ago. (Yes, I was on Match a few years ago for a brief period of time.) It was the exact same profile, as before, it was as if this guy was frozen for years. All this guy does is wink. He has winked at my individual pics, he does not respond to my emails. I am super hot so this guy has to be either unaware that he has a floating profile on Match.com, or he must be dead. Beware of fake profiles and "AUTO-WINKS".

My subscription auto-renewed (apparently the default on the settings). I requested a refund when I realized this happened. Apparently this is common and match.com - being the slime balls they are - chatted back to me in 2 seconds that I should read section 12 (or some such thing) of the 'online contract' I clicked through. Skip this service - it sucks anyway.

I read on-line about this FRAUD from hundreds of Match subscribers when they tried to cancel their Match.com account. I can't believe the same this is happening to me! I can't believe they are allowed to operate. You cancel your subscription, they renew you anyway and then refuse to credit their bogus renewal charges. Their customer service call center keeps you on hold forever and they offer a partial refund. IT'S FRAUD. Their site is worthless and no one wants to stay, so they take advantage of having your credit card number. They should be sued and shut down. STAY AWAY from this scam. Match is mostly fake and if I could give them zero stars here I would.

I was on Match.com and I connected with a "so-called Gentleman" from Reno Nevada. We started emailing each other and we got along very well. He said he was an Architect and a Civil Engineer. Along about 3 weeks into the emailing and calling on the phone he said he had to go to Spain to do a job. So he bought his tickets and he called and said he was flying out. When he was free he was coming to Colorado to meet with me. I had his emails and his pictures. Not sure if he was in Spain, but he emailed me and called to say he needed some money? Wrong thing to do, deal breaker. Well to say the least I didn't send any money, but how do these kinds of guys get on there and then act like you're the problem if you don't agree to send money when requested? I think he was a scam artist and I don't think you should allow him back on there. His name is John **.

I have been a member for 2 out of a 6 month subscriptions. I regularly sent notes, winks, and emails to men whom I find attractive. Many have answered back. Some have phoned. I have the feature that allows me to know when one of my messages is read. There are 9 out of about 30 that I have sent that are still unread. These are men whose profile indicated a significant potential match. None of these 9 have opened the message. I am beginning to suspect that these profiles are bogus or are expired subscribers whose info has been left on as bait.

I have been off and on Match.com for years. My account was hacked for the second time last night. This time, even though I saw it and changed the password, it was not quick enough, and the hacker directed emails to another account leaving me powerless to get my profile back. This was on a Sunday. Other than Mon-Fri 8-5, there is no customer service, online or phone call available. Their phone recording tells you to call back due to high traffic, and when you are connected, you get a foreigner with no customer service training or information. I just spent two hours on the phone and online chat and they shut my account down as directed, but I am not able to verify any information. I feel like my reputation, image and self-respect are gone.

This Match.com really sucks. I am trying to find for me someone in Sydney, Australia but for some reason it's not letting me do that. It keeps going back to overseas when I wanna look for someone here in Sydney. And also another thing I am having problems signing in. I even change my sign in and it still doesn't work. Match.com seriously sucks crap.

Match was really disappointing for me. I joined (and paid the annoyingly high fee) because I assumed that this would be a better, classier experience than what I had experienced with OkCupid a few months prior. I could not have been more wrong! I logged on every day to rate matches and send messages as suggested and received only 3 responses. Additionally, I received ZERO messages that I did not initiate. Hardly anyone "liked" my profile or interacted with me in any other way over a period of weeks.

I have been a member of Match.com for about a week. The system has been very difficult for me to navigate. When they send me a match and I click on "show profile" it always says "profile not available". I have been very frustrated. I finally found a number to call and got someone whose first language isn't English, and she was of no help. I got so frustrated with her I told her to cancel my subscription. I of course, have lost my money. I know eHarmony doesn't have good reviews either???

Don't bother with this site. Not sure how they are still online and not been contacted by some government entity. They are a complete scam. Fake winks, emails, etc. Please don't give them your credit card information. That's what they want so they can continue to charge you. Eventually you will need to contact your bank and cancel your credit card to get rid of them. Run from this site...

I clicked on an option to sign up for one month. When the payment processed I learned it was for three months - $78. I emailed three times to ask to have it cancelled and refunded. I never received a response. I called a couple times, but was left on hole for an extraordinary amount of time. Then three months later I find a charge for another three months. Auto-renewal. Not something I signed up for. I called. And called. And called. Sat on hold for ages. Then I used the chat function. I was offered a partial refund... $31 of the $78 I was charged... every time I ask to speak to someone else or get more information, I am told to reference the help page. I think I may not be speaking to a real person to be honest with you. Either way, I cannot believe they are in the business of relationships, which are founded on communication. This is the worst communication I have ever experienced.

On or around March 2015, I took a promotion offer from Match.com for 7 days free trial. After that I forgot about it. I did not realize is that they have my credit cards on file and charged my credit card every six months. Now, I am asking my money back and they won't do it even though can see I never log into their site ever since. So, watch out Match.com promotion. Match.com is a very sneaky company.

It is horrible. Seems I cannot removing the subscription by anyway, either can I remove my credit card information there! Every time I tried to cancel the subscription- no matter how this website show your subscription status, plus actually there is no real cancellation email to your mailbox as they say in the confirmation webpage (BE CAREFUL, THIS IS A PURPOSEFUL ACTION TO HIDE EVIDENCE)- it finally turns out cancellation is not successful. It is super creepy that they bind your credit card and you cannot remove your credit card information from their website!!!

If I could go without any stars I would. Match commercials are fake (only using actresses and no real people). Match services are fake, and the one person that spoke to me was an identity thief. I have been a member of Match not once but twice. The first experience when I was in Arizona was that I kept getting fake winks or likes from people that either had no account or closed accounts. But after the whole Match happenings, I gave them another chance here in Nashville.

What a website! Automatic renewals and full of profiles which are old and not in use... For some reason, they store credit card details, and according to their 'policy', customers' consent to automatic renewals when they buy the first subscription. There is no option to cancel the credit card info from your account. The so-called 'matches for you' emails always include women who are out of your preferences/filter criteria. My honest advice is to stay away from this site. Women say that the site is full of weirdos and guys (including me) say that it is full of freeloading women.

I have made four profiles on Match.com. They have censored all of them for trying to tell everyone I am not a subscriber. Nothing profane or any other person would find objectionable. People might not pay for the service if they knew I was not a subscriber. They make money off my profile getting people to sign up even though they will not be able to contact me.

I had a 3-month subscription and within that time, I was not able to connect or respond to ANY of the so-called incoming e-mails, "likes", and "favorite" alerts from potential interested men. Every time I received an e-mail from Match that a subscriber was interested, as soon as I clicked on his profile to read about him, his profile was blocked. Even if I responded immediately, his profile was blocked so I couldn't reply back. If I wanted to reply to an e-mail from a subscriber, Match had a "make certain they receive your e-mail" icon next to the send button. You had to pay an extra $30 to ensure the e-mail was sent. E-mails were a part of the subscription as communication which I had already paid for.

There is unauthorised payment charged by Match without even an intimation. It has already happened twice and now on requesting refund. I am not able to reach the customer service. I have contacted many companies on same. But no real response. Not happy with the service. Have complained on some sites.

I met my boyfriend on Match.com and hit it off. He tried unsuccessfully three months ago to unsubscribe to their business, tried to call. Nothing. As he is in finance, this is a very busy time for him and he has not had time to mess with Match. Tonight, I was checking my junk mail when I clicked on an e-mail from Match... to delete it. It opened "Looking for love in your area." It picture my boyfriend and said that he had been on within the last 24 hours. I called him and he said, "Yes, I opened a text from them to see if it was about canceling my account!" How many relationships have they messed with by continuing to hound an unsubscriber to look for dates and not letting others unsubscribe?!

Match.com is a complete scam. I received two emails after my subscription ended to say two people had added me as a favorite. After evaluating I thought, "Well I should find out who it was and renew my membership" because curiosity kills the cat you know. I went in and guess what 0.0000 people had me as a favorite or viewed my profile in the last 30 days. Their deceptive lies to customer is astounding. Will never join a site that lies to get people to subscribe and does false emails. On top of that many of the accounts are robots so if someone does add you, they are more likely a robot computer made up to deceive you.

First guy that I met here was a scammer... and this site is full of them!! He made me believe that he was genuine and serious and I believed him but then just after one week of chatting and some phone calls, he started to ask me for money because he's short of funds to pay for some generator or he will be penalized otherwise. But I didn't fall for it. Then most of the time some guys send me a message but when I click on their profile it saying "not available" and the ones that replied were all scammers. And as soon as they hear video chat, they would stop communicating. And Match deactivated my account when I still have less than two months left on my subscription for reason I have no idea without notifying me. This dating site is useless. Don't subscribe on them.

I wish I could give 0 stars. They are criminal in their behavior. They take money and have unreasonable policies. In a world where customer service is valued, this company will not survive. They will absolutely go under and I'll enjoy watching it happen. They refused to give me my full refund when I cancelled my service 8 hours late. They're forcing me to have subscription for the month. I don't want their service, but they are making me keep it for a month. So essentially, I'm being penalized $40 for NO REASON! I did not nor will I use their service. Pathetic company.

They are refusing to refund $113.94 on an account that has been deactivated and has not been used in a year and a half. They will continue to charge you after you leave. Be sure they erase your card from your account.

Match.com is a complete scam dating site. Once the company charges your credit card it's a done deal. I never met one person on the site. People's profiles disappear. Please don't join this site.

When you go on their so called free dating site you cannot talk to anyone unless you pay - not cool - false advertisement. You cannot see what other people said to you unless you pay - that is not free. So if you do not upgrade the site is absolutely useless. Not cool!

I am furious! Match lies and is deceptive to members. I am canceling my membership (it expires anyway April 23rd) and asking for a full refund. I met a great guy, but I've been checking to see if he's online or has hidden his profile for a few weeks. When I accused him of being online he said he wasn't. I still didn't believe him fully so I asked a friend whose profile showed "online" and he said he wasn't online either.

No matter what you say in your profile, ** man, certain age, etc you will receive everything but that. Match is like Marshalls. You have to go through hundreds of profile to find what YOU want, matches algorithm is off. They just take your money.

A complete rip-off. I cancelled this subscription weeks before it was set to auto renew. I still got billed and they refused to issue anything but a partial refund.

I had a three month subscription and cancelled it 2 weeks ahead the expiration date. I checked the next day to make sure that it went through. Two weeks later they charged my credit card. I said I had cancelled. They said they no record of that and I was out of luck. Someone from Match went in and removed it. The lady on the phone said "we aren't allowed to do that."

Just want to warn others who use Match.com. I was stolen money from this website. I didn't want to renew the membership, but I was charged automatically on my credit card without email or reminding, and they didn't give any refund. When I contacted the customer service via chat-room, she talked like robot. Wasn't helpful, didn't care the customer at all. I called the 1-800 number, I waited very long time, and then they hung up on me... They try to trick their customers. It's easy to get our money, but you will never get refund... In my opinion this website is an example of a legal robbery!

My friend and I were considering signing me up for Match. I had been on it previously and they had my credit card info on file. We clicked on the page to sign up but then decided against it. SIMPLY BY GOING TO THE SIGN UP PAGE (not pressing a single button) I was enrolled! I tried to get a refund but since I checked an email that was in my Inbox, they wouldn't do it.

Very Dissatisfy with Match.com. They will charge your credit card without authorization. Make sure to get a confirmation number when you cancel the auto renewal or you will be charged $59.97 every 3 months and they will not refund your money!! Luckily I got a partial refund!! They have been charging my credit card every 3 months and I didn't even get an email. I haven't been in that site in months and I didn't noticed they have been charging me. They do not send you email receipts so check your credit card!!!

I joined Match.com about a week ago and have been bombarded with online scammers saying that they are a widow, one child, working overseas, from the US and wanting to live in Australia. This is a constant annoyance. Secondly, the people that they match you with on Match are from different states. When I tried my own custom search, there were 1500 members and about 500 hadn't used the site for over 3 weeks. So, I am guessing these people have left and their profiles are still on there. One picture was too good to be true and I searched the image and saw that the person was on an advertisement on Pinterest. I have complained on the site but have not received any feedback.

They make the cancellation process confusing and misleading. It is very easy to renew accidentally. In short, just expect them to keep charging your account forever until you dispute the charges with your credit card company and ban further charges from Match.com. Also, note that you can't get their contact info unless you sign in (which reactivates your account). They don't give a physical address so you can't write them directly without using their untrustworthy online methods. Their website using sleazy. Now I want my account entirely deleted from their website, but I don't know how to contact them to get that to happen. I guess I will have to use the Better Business Bureau. As to the dating value, it's very lame. You can't tell if someone is active or not when you send an e-mail, so don't expect many replies. I sent out more than 50 e-mails and only got 2 replies. I think most of the accounts you see are dead.

Match.com makes it hard to unsubscribe from the service. The process requires you to click an "unsubscribe" button multiple times before you are, officially, unsubscribed and they stop charging you a renewal fee. If your browser is slow (as mine was), you only learn you failed to unsubscribe (after clicking the button 2-3 times and filling out several pages of information, when your credit card is billed for a new, several month-long term (as I was). I consider this shady, at best. Nor was my experience with the actual site particularly good. The number of viable prospects I found on Match.com was significantly lower than the number of prospects on other dating sites, including free sites like OKCupid. Save yourself the hassle, and don't give Match.com your credit card number. Ever.

I was not too active with the account and was thinking of closing it. I was given a discount for renewal (of course). In February I received an email that my profile changes approved, but I hadn't touch my profile. Tried to log in, I couldn't. My account was hacked. So contacted customer service and they said that the account needs to be on hold till they investigate. At the same time I could change my email and password to the account. I never heard back from them. In 2 weeks I could sign in. All my information and preferences were changed! My photos apparently have been used with some fake info! This happened at exact timing of my account renewal. I contacted them again and explained that my account was hacked, then blocked and now I want to cancel the renewal, I never used it. They said No! That automatic renewal is irreversible!!! BS!!!

Match is indeed a scam. I tried to give notice that I would not be continuing and Match discontinued all of the benefits I have paid for. There is no way to contact them, they keep sending me matches for the wrong geographic area. They should be barred from operating in the United States. Just look at the complaints on this site alone.

First of all, their automatic renewal is sneaky and misleading. You get a promotional price (in my case $80) and then before you know it it renews automatically for $120. But that's not the reason I'm writing. I had a guy who was writing to me and texting me and all this boo hoo - "I'm a widow and I haven't dated in 8 years and I need to get to know you first..." which processed to texting every morning and calls before going to sleep. Until I realized that he was luring me in and I told him that I wasn't giving him any money. I called Match because I was pissed. Again they auto renewed and I wanted something to make up for my almost being scammed and they were like - "would you like me to cancel your auto renewal. Sorry can't do anything else." Just a warning for all - they accept no responsibility for the dreck they have on their site.

If you're thinking you'd like to meet people via Match.com, beware before you give your credit card number. Their auto-renew feature is incredibly deceptive. When you sign up, you sign up for auto renew also. Your card will be charged at the end of the period for another period of the same length at the same rate. You can't turn off auto renew -- even though they give you the option on their site. Turning auto-renew off means nothing - they will still charge you. Cancelling your membership does not stop auto renewal! There is NO chance of refund and NO ONE with authority at Match will speak to you. Your hard earned money will be gone. Your only option is to cancel future payments through your credit card.

So I originally contacted their customer service to dispute a renewal on my account that should not have taken place. I went through their cancellation process a couple months ago before my 6-month subscription ended, but randomly saw a pending transaction coming from Match.com on my credit card transactions that I check twice daily. So I contacted customer service through their chat system to speak with a rep, and it started as the normal, "let me look that up for you" type of thing. I stated that I needed the renewal to be reversed as it should never have happened, and Shaina (the customer service rep) said to give her a moment while she pulls up the report, and while she does that, if I could give her a statement of how my experience has been on Match.com.

I have been a Match member for about 2 weeks now and I was reluctant for weeks to try the online dating site so I decided to give it a try. The cost was $38 and they continue to nickel and dime you. Well I submitted to about 30 women profiles and not get but a thank you from one of the profiles. I believe that the person I email is not receiving my message.

There is about 10% of the site that are legit and 90% that is scammers. The worst of which is Match itself. First, if you try one of their "trial" services you will be tricked by their email notifications that someone is interested in you (a "wink" or a "favorite"). When you sign up to communicate, you will find that those profiles have been deleted or are from people out of state. You will also see this same pattern when your time to renew has expired. It is organizational phishing. Many of the "real" profiles are phone sex line adverts. One of which stole/used a facebook photo of a friend of mine from out of state for their profile. If you sign up for the service, you will be completely bombarded with emails from these profiles, particularly in the beginning. In three months, I met one actual person.

I was looking at my credit card statement a couple of days ago, to see something on it I didn't understand. The only reason I picked it up is because I am trying to pay off the card, and knew that I hadn't spent any money on it the past month, so I got ahold of my bank and asked them about it. They told me it was from Match.com and advised me to call them and put a stop to it so I did. They refunded me the $165.64 Canadian that they had just charged me. I asked when else I was charged, the woman said on Sept 2nd 2014 that I had been charged $89.96 USD, and then on March 5th 2015 another $119.94 USD, and then again on Sept 4th 2015 another $119.94 USD. I asked "But why then would they keep renewing this without contacting me?"

Back in February 2015, I decided to try online dating and signed up for a 6-month subscription with Match.com. The only type of men that were contacting me were men that were using the site for hooking up. After a few months of this, I decided that online dating was not for me. I contacted Match.com June 2015 and told them I wanted to cancel my subscription because online dating was just not for me. I was assured by the representative that the subscription was cancelled and not other charges would be charged to my account. I thought my horror ended there.

Unlike other sites like POF.com and OKCupid.com that offer real trials, Match.com gives you a trial where most of the function don't work. Complaints to the company fall on deaf and sarcastic ears. Worse may be that their current paying customers are sending messages and requests (27 in my case) that go unanswered. How must they feel? Are they not being ripped off as well? Match.com is another false advertisement of honest trial vs bait and switch.

I joined Match.com but I did not pay to become a paid member. Today I received a bill renewing my membership. I've never given them any of my financial details, I suspect that they gained my financial details through the other dating sites they own. If you want to join this site I STRONGLY suggest you only use a debit card and then cancel the card because they will automatically renew your subscription without your consent. Now as for Match.Com I give it a big ZERO. It's full of scammers and not many REAL profiles on it. As for me I'll tell you not to even join it. It's a SCAM.

Wow. I honestly cannot believe the letter I just got in the mail of Match.com rebutting my dispute claim to my credit card company. The "evidence" of their rebuttal was that I had "logged into Match.com 374 times in the past 6 months" when 373 of those times was during my initial 3 months that I agreed to! The 1 time I logged in after my unapproved second charge was because I was in shock that my account was still activated after de-activating it, so I went back in to cancel it for good this time. (Or so I thought I had deactivated it. Apparently, I did it wrong the first time.) Match has no sympathy for their customers or their mistakes in canceling. Their letter to my credit card company was humiliating and defamatory of my name. They know that I did not actually "use their services" after attempting to cancel. I simply logged in to CANCEL it! That does not count as "using their services"!

Because of their sheer grit on the dating market, I (like most) signed up for their service. When you go through the sign up, it eventually takes you to the page for the length of your subscription. It automatically recommends the minimum of a 6-month subscription and offers their 'Guarantee' for this length of signing up, which I later learned why they push this and it ties into the Auto Renewals laws for the state of Texas.

Match.com basically allows you to post photos and have a lot of people look at them. Their matching algorithm is a joke. I asked if there was a way I would NOT be matched with people who say they do NOT want to date ** women (I am **). They claim they cannot do that. Not true. They can. They won't because it would significantly diminish the number of "matches" I received and blow all of their advertising claims. More and more con artists all the time.

I ordered and paid for a single, three-month subscription to this service. I used it lightly for one month and was extremely disappointed with the process and the caliber of people I found. I stopped using the service when I discovered Plenty of Fish. PoF had a much better system and more interesting people. I closed out my MATCH.COM profile by erasing my data and cancelling my membership. It didn't matter that I had taken these steps. MATCH.COM proceeded to take another 3-month subscription fee from my account without my permission.

I signed up for just 1 month of service and wasn't satisfied with the online service. Match always, are trying to squeeze more money out of you with advertisements on your profile, that you created, and on your own time as well. Very annoying those stupid pop ups, with them begging for more money, so you can have better service with to get more dates. So I cancelled my subscription, and NOT to my surprise, they had billed my CREDIT CARD and took the money from my account without my consent!!! This site is a scam! I only signed up for 30 days, as advertised!! And cancelled before the month was through.

I joined Match.com a couple of times in the past and until now I might have recommended them. Although I never found anyone I clicked with, unlike E-Harmony, they do have many men in my age bracket who live within 100 miles of me. I probably would have given them 3 stars until they billed my credit card for $119.94 and signed me up for an additional 6 mos. without my permission. This is incredibly deceptive, should be illegal and puts them in the category of a scam.

I was just ripped off $71 from Match.com because I cancelled my account on the last day of my subscription. Even though, according to them, I wasn't 10 days late but not even 12 hours late in cancelling my subscription, they would still not give me a refund back. It is horrible business practice and customer service #1. #2, it does not make sense to be charged $71 for something that you're not going to use or don't want to use anymore. Stay away!

Problem: No easy way to find this "auto renew button." Issue: I purchased a 3 month subscription to Match. It expired on 3/16 and the product blocked access from email, photos were blurry, etc. A week later they took another 3 month subscription then turned it back on. I didn't assume I had to worry about auto renew because they didn't give me access unless I provided a credit card after the fact. This indeed made me think it was over! It's misleading and feels very methodical.

So, I got a message from a woman who claimed to be relocating from New Brunswick to Ontario, Canada. It happens, but for the fact that the profile stated St. John's, Newfoundland. Taking it further, I offered a real email ID and cell phone number on which I received a message which seemed real enough at the time from area code 773 which I have subsequently discovered to be a Chicago, Illinois number. Two phone calls to the number go to voicemail only. Nobody answers.

I would like to warn people about the "automatic renewal" sales model they employ. You can choose to sign up for 6 months, a year, etc, but you will continue to be charged until they cancel your account which to me is not actually a "6 month" or "year subscription". You cannot get a refund so you must have them cancel your account. You can call their tech support number and after spending 15 minutes on hold, a nice person from a foreign country will indeed assist you in cancellation, however, if they fail to cancel your account correctly, you won't actually know this until the charge hits your card and again, you will likely not get a refund. This is my worst experience online.

I signed up for 3 months. I accepted $20 a month to be deducted from my account, however once you hit submit payment, a box appeared and stated that the total amount of $59 will be deducted and the end of the 3 months, however the $59 was deducted the same day that I signed up. You can message and wink to 100 people and will not receive one reply back. Total scam and waste of money. I am now filing a dispute with my bank.

If you are considering Match.com stop right there! Before you submit a profile or consider a membership please read these reviews! Match.com is not in the business of building relationships. If they did they would lose all their members. I have tried Match and they have an incredible way of manipulating both you and the members they want you to see. They have the WORST customer service if any major company I've ever come across. Please reconsider your options and avoid Match.com at all cost! They will leave you dissatisfied and frustrated with their business practices!

Match has a number of "special features" that are not well explained. If a customer makes the mistake of signing up for one, without understanding what it is and even if the customer indicates that the "special service" should be discontinued, they refuse a refund. According to Match, using the feature once means that you have signed up permanently for the feature. I find nowhere on site that indicates this policy and it doesn't make sense. "Why would sign on email mean that a member signs up to allow other non-members to respond without charge?” This problem is apparently so prevalent that they have a special line to cancel charges.

After hearing of a free 7 day trial Match.com membership, I had the horrible idea to give it a go. Following the link I got through the registration process and was only offered 3, 6 and 12 month memberships. Confused and not wanting a misstep, I called the main Match number to find out how to proceed. The rep walked me through selecting the 3 month membership only to enter my credit card number in case I wanted to remain a member. BUT she said I could cancel within 7 days for a full refund - hence the 7 day free trial. Six days later I turned off the account. Today (the 7th day) I called to ensure the refund was underway. They tell me I bought 3 months and they cannot refund my money at all. There is no supervisor, manager, executive, or CEO that has the ability to refund my money they are stealing. DO NOT do business with these people. Their system is set up to rob you repeatedly.

Match has a series of profile elements that should define and screen potential dates. However, they match me with other members who did not fit my profile. I emailed them about this but they did not reply. In addition, after receiving several viruses from their site, I requested a refund. They disabled my account, but refused to reimburse me. They source out their customer services outside of the U.S. They give them a standard script, "No Refunds, sorry for any inconveniences."

Read the small print. I didn't realize until it was too late that they automatically bill you every six months. And they do not make this clear nor do they notify you that your membership is coming up for renewal. You just continue to pay into infinity. I don't understand how companies can get away with auto-billing without notifying you and in particular through PayPal. I think the law should change on this for consumer protection. And perhaps PayPal should give those customers who want it, authorization before releasing a recurring payment.

The autorenewal was not turned off on my account as I thought it was. Accordingly, I was charged $119.94. Upon calling, it took the non-native speaking supposed customer care representative 10 minutes just to get my email correct. The background noise was incredible! I could actually hear other reps answering the phone while my own rep kept saying she could not hear me! My rep kept continually talking when I was talking and all she would say was "So sorry".

This dating website is not worth the time and money. During the 3 months I spent active on the site most of the responses were from scammers from who knows where. Living in a smaller city there wasn't much for a selection but it seemed some of the profiles were made up. Did run in to one of the folks who had a profile posted - she as well was fed up with the website and had cancelled her subscription but it still showed her as active as a few days prior.

I have just paid to join Match.com and all the profiles of women are 3 months old or more. They keep all the womens photos and images and let them populate the site so that you think there are a lot of local women. The site automatically renews your membership unless you intervene so in order to make sure this didn't occur I attempted to stop automatic subscription renewal and was directed to my profile page and suddenly the site doesn't remember your password. It is a scam. They had a good brand but can't keep doing these cheap stunts and survive in a web connected world.

I love my boyfriend. I wasn't interested in dating then I loved him and he loves me. Thank you for your support.

I read a few reviews and was very weary. I received a lot of winks in which the girls were just beautiful. I did a image search thru google images and found all of these women on other sites. Even one of the profiles was an actress that was in the Movie I remember seeing before. There was the first email they let you respond to which was also in a Russian website. Playing with my emotions and they go thru great lengths to compose these emails and also put a phone number in and after a hour or so the profile is hidden.

Well in good faith I joined Match.com and everything was going okay I guess. Didn't have any contact with any of the ladies I approached for conversation. Then all of a sudden I quit getting notifications. I was curious on why and after a while found a Match.com contact form. I told them the story and they canceled my subscription on their own due to "Suspicious" activity on someone besides me part. And of course no notification was attempted to advise me on what, when or why. To make a long story short I asked them to refund my money for the 100 days I had left and they won't do that. So once they have your money don't expect it back and good luck trying to reach them. This is the only website I was able to get anyone attention: customercare@support.match.com. Thank you.

Literally 5 minutes after I cancelled my account I started to get emails that I had received messages! What a scam Match.com! You get winks send messages back and nothing. You send messages and the same response word for word that the person is seeing someone they met in this site. Very disappointed.

I told them that guys were hacking their website and no one cared. Now this guy has hacked my Match.com profile and is sending messages to all these woman and I can't stop him. He changed everything on my profile page with a bogus email. I can't get back in to stop him, and like I said Match doesn't listen. I email 16 woman to tell them it wasn't me. This has to stop but how?? Why doesn't Match have a warning for its customers and they won't give you your money back.

I did a profile for match, waited a couple days to decide if I was going to join. I started getting winks, emails everyday so I joined. Buy six months get six months free. As Soon as I joined I looked at the winks and emails and those profiles were hidden, didn't have a picture or just didn't exist. I was a little upset but decided to do the six months and actively look for somebody. In the first six months I talked to a couple guys, didn't go on any dates. Everyone seemed to want to email but not meet. In the next six months I emailed a couple times but they never responds, winks or anything. I asked my friends to review my pictures in my profile and they said it was very good so I was very perplexed.

I have used Match.com over several years, but only when there are special offers. Beware! You will find that you get lots of likes over a period of time. Especially when it is time for you to consider renewing your subscription! All around the same age and all with incomplete profiles. All very much the same pattern. Try and contact them and they do not respond. They are plants. People either paid or pretend profiles the company use to try and make you stay and spend your money. They were prosecuted for this activity in 2011. They are still doing it now. To me, this is akin to a person in a poor country making up a false profile and scamming a lonely person out of their money. Be sensible and save your money for a more honest and upfront site. Nothing is below them.

On my third time around with this company I received very little emails or interest in my profile. As soon as my membership expired I started receiving emails just about every day. Well, obviously I could not respond without re-subscribing and since this was my third time around, I knew better. This company is a scam. I am not saying you cannot meet people here but I am saying as soon as you cancel they will start sending you emails from potential matches whereas you didn't receive any before. Bogus.

I WENT IN TO CANCEL MY SUBSCRIPTION AND THEY ADVERTISED A YOU GET "3 months for the price of 1" if you stay. I was thinking... OK... I can do the price of 1 month ($36) for 3 months value. Clicked the button. To see that was a BIG GIMMICK and the website charged me $71.97 and $36.99 paying me up for 6 months! And then saying they would charge me again for $36. Had to call in 3x and pitch a HUGE fit to get treated right. These companies charging whatever they want on your credit card and getting away with this fraudulent abusive aggressive behavior needs to stop in this country!!! Who the HELL do they think they are?! Stealing money from people.

My account was hacked, someone tried to purchase $400+ last night (at 2 am). Fortunately, my acct. was blocked immediately by my bank, but I would not give this organization any more business. I don't think they have proper controls to protect the consumer.

Call reference number **. I called for a refund. I thought I had already cancelled my subscription earlier this month but obviously that didn't go through. I thought I could use the service until the subscription ended then it wouldn't allow it anymore. But no, it renewed today and when I tried to get it refunded they said no because I sent an email at 12:30 am (pacific time) and that is in the new month. I understand my refund request was denied. I'm not happy about it but I understand that you have your stupid little tricks to get people's money. But I do not appreciate the agent hanging up when I asked her to hold for a moment while I answered a question for a coworker. I had my phone on speaker and mute. She didn't ask if I was still there or say hello or anything. She just released the call. Forcing me to call back.

I signed up for 3 months on auto renewal. I set a reminder to cancel on the 27th. I had already cancelled my membership on the 19th. I woke up this morning to another $73 charge. When I called they confirmed I had not logged on since the 19th. They said "cancelling your account does not cancel the auto renewal." They said they have a no refund policy and all they could do is change it to a one month subscription and refund me $21. I asked for a supervisor who kept repeating they have a no refund policy and that had I gone to the website. On the help section it explained how to cancel the auto renewal.

I didn't have a terrible experience with Match.com until I tried to cancel my account at the end of the month. Apparently my account expired on the 28th (not the 29th) and because I sent one email, they charged me $80 and told me my account would be active until the end of May. I was told that they had a strict no refund policy and the customer service employee would not transfer me to a manager. This is very frustrating and feels like a complete waste of money.

I have been with this site for more than a year and I haven't found one genuine woman since I joined. Most will have hidden profiles, meaning they don't have profile pictures and most times their profiles aren't available for viewing. It says "Oops, the profile you are viewing is not available this time." You are directed to other non-genuine profiles and noticeably most women will admit in their chats they don't come online here often and would request to chat on yahoo messenger.

After hiding my profile and cancelling my service (or thinking that I had), they auto billed my account 4 months later costing my $100 for a service that I wasn't using nor will be using going forward. They know what they are doing and basically just fleecing their customers. Shame on them. Use Tinder or go to a bar. Match Sucks!

It appears almost every man is a widow. My apologies to men who really are widows. Today I sent Match.com 3 matches and reported them to the company. All asked me to come off the site and give them my email and phone so we could communicate. They used the word At instead of the symbol @ for the emails. They appear to be written in a similar narrative style. There are numerous people trying to chat but when you go to see their profile, it is hidden or gone. Maybe this is the new way to be a scammer, but it seems like it's a time waster at the very least. I think I wasted my money too. Women think twice if you are older than 50.

I joined on 02/17/16. In less than a week I was contacted by 4 scammers and my account was hacked. I do not feel safe with them having my information, nor do I feel safe being contacted by any of the men on that site. I requested a refund and was told that is against company policy. WHAT?? Do they have to do that to keep from going out of business. I called four times and each time I requested to speak to a supervisor. Of course, the supervisors were on other calls and I was unable to hold because there were other customers to take care of. To me that is horrible customer service. DO NOT JOIN THIS SITE!

The site is a complete scam, one can't even see or view any interactions on your profile unless you are a paid subscriber. Then when you do attempt to enroll and subscribe, their server can't even process your card. Then you're asked to wait at least 30 minutes to get a so called live chat online, no phone number, no live person on the phone. I urge and implore people not to use this site, poor rating, and a complete rip off.

I agreed to a 3 month subscription when I joined the Match.com date site. I selected the option for a ONE TIME charge to my credit card. During the 3 months, my experience on Match.com was not a good one, as I was stalked and harassed by very odd characters. I removed my profile and picture from the site and stopped logging in several weeks prior to the expiration of my membership. I had no intention of renewing the membership at the end of the 3-month period and did not renew. I assumed that my membership would just stop. However, recently I was informed by my credit card company that I had been billed a second time for an additional 3 months (without my permission).

Please be aware that there are romance scammers on this site. I have had to be very careful on this site and tried many times to quit the site after a brief encounter with an obvious foreign romancer who tried to sweep me off my feet with Jane Austen style romantic letters, music and promises of eternal love, I had to tell him that I had a talent of seeing the future... and had a spiritual connection. This did not stop him. He continued. I finally asked him when he was going to ask me for money for his trip back from Melbourne where he purportedly was working and was getting ready to go home from. He said he was an oil driller and engineer and was bringing his oil to port.

After 3 weeks on Match I started to talk to a member that shortly, thereafter, said to have canceled his membership. We spoke for 4 months after this, only to find out he was a scammer. I have hired a private PI and was compelled to ask Match for help but in their terms they state not to be liable for the conduct of those that sign up on their site. I wanted to ask for any information to help crack down this case and put this individual behind bars but their terms says it all.

Like other users have discovered, match.com seems to make a lot of money through their auto-renewal scam. Your account profile does not show any kind of auto-renewal date. Nor are you sent any kind of email or notification that auto-renewal is about to occur. The only notification is when you get your credit card bill in the mail after the fact. Then when you call or chat with customer service all they say is, "Didn't you read the terms of service when you signed up?" So, now for a service that I haven't used in 4 months, I've been charged another $131 USD to my credit card for another 6 months of service that I DON'T WANT. Their only offer is to cancel my subscription. NO REFUNDS.

I have had nothing but trouble with this dating site. There is no "free" communication, not ever. You have to join. I signed up for 3 months. All I ever received was scammers, married men, and requests for phone sex. They shut my account off twice because I was in a relationship. This was not true. I never shared an email, phone number or texted anyone. How is that being in a relationship? I filed a complaint and got an automated response that they would get back to me in 48 hours. It has been 72 hours and no response. I haven't requested my money back yet. I see below folks have had no luck with that but I will try. Match should be shut down!

I tried the 3 month subscription and wasn't notified of my upcoming end date, which I think is irresponsible on their part. They automatically renewed, which is fine but I wish they would've sent some sort of email to remind me. I absolutely did not want the renewal and it had only been within 24 hours of the renewal, and because I sent one last email to someone saying I was going to cancel it and gave my phone number, they absolutely wouldn't do it because I used the service. It was literally one email. Can I just pay for that one email instead of a whole 3 month subscription then? I was hoping they'd make an exception considering it was still within 24 hours of the renewal, but they absolutely wouldn't. It's literally $60, I don't see why that is so hard for them to do. The customer service is terrible. I won't ever be trying this service again.

In a moment of weakness in December 2015, I signed on to Match.com. Within 24 hours I realized this was not for me. I called and I emailed. I was instructed to write a letter to cancel my subscription as I live in NC which is covered for a full refund by state law. [I need to note, I tried to log on just to see if they canceled and they did.] Due to the holiday, I forgot about the refund. Once I realized I did not receive it, I emailed and was instructed to call.

I gave a three month subscription as a gift. They canceled after two months and apparently did not cancel it correctly. I've been charged on my card for over a year. I called and explained the situation and how I was not the end user. What I got in customer service will go down as one of my worst experiences. I was called back with a supervisor who begin the conversation with "we already explained the situation and our policy, what can I help you with?" She did not attempt to meet in the middle or even slightly resolve the charges to an account that had no activity for over a year. I can accept the charges if there was incompetence on my end, but they send zero documentation or receipt of every renewal. They should be ashamed. I will spend my entire lunch giving them the reviews they earned.

My issues echo other negative reviews. I received more scammers than legitimate interest. However, according to the Terms of Service, if you meet someone on Match.com or elsewhere, you can't communicate with other members. Granted, it's in their ToS. Here's what happened to me. I wasn't cheating on my girlfriend or wife. I received message from a woman. I politely informed her that, "I'm in a relationship. I'm flattered though. I wish you well in your romantic pursuits."

This is actually the FIRST review I've ever written because I was soooo extremely disappointed in this company. If I could give them negative stars, I would have!! The ONLY thing they are good at is marketing. I purchased a 3-month subscription and all I found were fake profiles, or people who hadn't paid so there was no way to communicate with them. I now have a wonderful man in my life, but it's not thanks to Match!! They also automatically renew your subscription, but that information is minute script, and so you don't realize it until they charge you... then they REFUSE RUDELY to issue a refund. They gave me a few bucks back and called it a "courtesy". Match.com is a RIP-OFF. They pull on people's heartstrings to manipulate and scam them. DO NOT USE THAT SITE!!!

Very few normal people or non fake profiles in my opinion. Almost impossible to cancel. Their computers are always down! Try going to a bar. This is terrible.

I signed up for a "free trial". My cc was charged $179.91 apparent subscription for a year. I was ok with it if I liked it and use it for 12 months. I visited the site 5-6 times. I noticed many profiles sort of fake, women from Ghana looking for American men for example. I decided this was not for me. I cancelled the service thinking I will get refund automatically. Two weeks went by, no refund, so I contacted Match. They said I will not get refund. I must use the service until 2017. Basically forcing me to use their ** services. I told them I have already cancelled the service, why should I pay for the next 11 1/2 months for? If they must they can charge me for the 6 times I visited the service. Worst experience forever. I don't how they can play their Ad on TV Join for free with straight face.

This site has been a complete waste of time for me including the actual users of the site. But that hasn't got anything to do with the website so I will be fair and judge Match.com as a website alone (mainly) continual crashes, outages and downtime. Not what I expect from a paid site when sometimes you can't access the site as it's not working. They are also very sneaky when it comes to payments to the point where I accidentally paid for a service I didn't require and I asked to get my money back and they ignored my message. I am not sure what happens with some profile views as they either seemed to be delayed as I was getting people viewing me at 4 am and people I least expected to and also I am getting emails sent to be about views then I looked and they aren't even on my viewed me list.

Quality matches, I think not. Free - NO. People looking for serious relationships - NO. I signed up and all I got were emails from guys who don't even live in the same state or county, even though I put specifically at the beginning of my profile not interested in meeting anyone far away. I even got emails from women - Really!? What is really ironic is that they say you can message someone free - which is a total lie, because you can't view the messages unless you're a paid member. How does that work!? A complete waste of time.

Match.com is a website that is totally not worthy of your time and money. First, there is a great chance to meet a lot of weirdos there. All people I talked to or met have decent profiles, nevertheless, my personal encounters include people like a creepy divorcee who cursed you on a date, an ugly guy that asked you to show up in high heels and tight club dress on a first date, a guy asked you to be his girlfriend one day and bailed out the next day and so on... It is a totally distort of a real world (or maybe it is a reflection?).

I have been trying to explain to MATCH's Consumer Service that they let someone steal my account and didn't fulfill their 2 month contract yet charged me more money on my credit card. What a ripoff. I can't get an answer from anyone and since they stole my account they charged me for days that were still left on my subscription and NO ONE will help me. I will get this information out to as many people as I can through social media and it won't shut these scammers down but hopefully will help decrease all of their other sites as OurTime.com, Chemistry.com and others affiliated with MATCH.com. DO NOT USE THESE SITES!!

What kind of BS scam is this? Even if you turn off auto renew, apparently you STILL have to cancel your subscription or you'll... you guessed it, be charged for an auto renewal. I got an email from my CC company asking if the charge was fraudulent, which was the first indication that I was being wrongly charged. I immediately logged into Match.com to cancel my subscription and even got a confirmation that after 2/10/2016 I will no longer be charged.

Match.com is a total scam. I signed up for 3 months after which I attempted to check the expiry date and was automatically renewed. The matches that were sent were in many cases inappropriate or fake profiles. The company itself scams people and takes their money. It is almost impossible to speak to a "live" person and you can never get your profile off the site. Despite having finally been successful at not renewing (at least I hope so) my profile is still live. It is astonishing to me that this is legal.

I was a non-paying member, unable to contact other members. After several weeks of reporting 20-30 fake accounts per day, my account was blocked. Everyday I received contact from supposed members. Of those who contacted me, they were well outside my local area and did not fit any of my "match" preferences. I believe my account was blocked due to my vocal nature in reporting these accounts. There is little doubt that I was being contacted by fake accounts as there was no reason these accounts would contact me given their profile information (distance, age, physical preferences, etc). It seems obvious that Match.com creates fake profiles to interact with non-paying members with the sole intent to lure people to pay for a subscription.

I subscribed for three months in October 2016. I remember I cancelled the auto renewal as I had bad experiences about these kind of sites for scamming you without permission. In early February I saw by accident I was charged for 3 months again even though I turned it off. I am calling them but as predicted they say it is renewing automatically. This is a really nasty way to taking money out of people account. I don't leave them even though there is not a high chance to retrieve it. This company is a scammer. A public legal case as plaintiff should be set up against this company. They inappropriately gouge money from people account as they know lot of people don't have time to check their statement every day.

I signed up on this website 2 days ago. I paid for a 3 month membership. Today I went to log into the site. I found my account had been blocked by the match.com. I was able to find live chat and a customer service number through web searching. I was able to chat with customer service via live chat. The agent confirmed the account had been blocked but would not offer specifics. I called customer service and got the same thing. They told me I have to wait 3 to 5 days to get a refund. With most places, a refund is immediate. Has anyone else had this happen to them?

This company is a scam! I signed up and paid ONLY because I had to in order to get access to anything other than generic profiles. I was only on there 8 days! They have the same people on there as POF, Tinder, etc... What a joke. I was refused a refund because they are a no refund company. What a scam. 75 bucks for 8 days! DO NOT DO IT. And the "automated refund" is a joke – there are NO REFUNDS.

I signed up to Match.com for three months in Summer, 2014. I cancelled my subscription after three months. They continued to take money from my account for over a year after that. I did not notice. I lost about 200. There's no point contacting Match.com because the UK office will tell you that the transaction was done by Match US, so you have to contact them. When you contact Match US, they say they have no record of the transaction because it was performed by Match International. I have cancelled the direct debit with my bank, but there's no chance of a refund, because it's a deliberate scam.

This site plays games with its paid subscribers. I have had lots of false "possible connections" because either the site pretends someone is interested, however, as soon as you try to respond to the person, 9-10 times they are no longer available - sometimes all in the matter of 2 minutes. Also, when you do get a wink or a "favorite" that is not put on by the website, you find out they are scammers anyway. You can tell that by lots of different ways. In fact, I have reported more scammers here than anyone should have to. I have complained so much about technical support and said I would write a poor review and from that point on I get nobody viewing me. I find that so very interesting - I was getting 15 or so a day when I first joined 6 weeks ago and now I am down to 1 about every five days and sometimes out of the 1 - they are scammers.

I cancelled my subscription with Match.com early in 2013. Shortly thereafter, my bank cancelled my debit card for suspicious activity and issued me a new card. In November, I was charged a recurring fee from Match for $71.97, ON MY NEW CARD! How did they get my new debit card number is a mystery in the least, and without question a fraud. No amount of effort on my part has been successful in getting them to stop charging me. Since I've incurred $640.00 in charges I did not authorize, I think they're liable for a criminal case. Anyone down for a class action?

I signed up for Match for three months and didn't even use the site other than a couple of times. When I noticed I was automatically charged for another three months, I called to get a refund but was routed to automatic system. I was not able to get a refund and had to wait forever on hold to get a girl named Rose who was rude and said it was part of the agreement. I asked to speak to a supervisor and waited again on hold for a long time during my lunch hour. I was told by Mary #** that I'd not be able to get a refund even though I was not happy with service and did not realize I forgot to cancel a couple of days before. I had no idea a company could be so rude on the phone and would not even offer any kind of alternative to refund for unused time. This company should not be allowed to operate in this manner.

Even though you cancel you subscription, they continue to charge you for the subscription without your knowledge and authorization, and they will not refund you back. Customer service reps barely speak English and you can barely understand them and will not transfer you to anyone else and call you a racist if you ask for somebody to speaks English better. They even charge you after their guarantee of 6 months. I wouldn't let dog use this website. ABSOLUTELY 200% DISSATISFIED - YES 200%. I wouldn't recommend this website to anyone and I would tell them to stay clear of this website no matter how good they make it sound. MOST OF THE MATCHES THAT YOU GET ON THERE ARE BOTS.

I signed up for a 6 month subscription. Did not want anymore otherwise would have signed up for more. Wasn't informed of automatic renewal. Tried to cancel my account and it just kept looping round the same questions... You have to answer a survey before you can cancel... I answer and get sent straight back to the start! Tried to contact customer services, again kept getting sent round in circles. To speak with customer services you have to first answer questions and no matter what I do there is no way to contact them. They have since sent me an email saying they are taking a £60 payment that I don't want them to and cannot afford for them to do it.

Cannot stop the automatic renewal feature!!! You don't need a "password" to renew; however, to cancel you are asked for a password and when you ask to reset the "password" the link NEVER works. I called and never got through the phone line for days! When someone did answer, I was cut off three times in a row or had to be "transferred" and then cutoff. Finally, I talked to a guy who canceled my account the day after I was again charged for three more months, but he was not "allowed" to credit my card and again had to transfer me to a non-working number that continues to ring. A TOTAL RIPOFF THAT I REPORTED TO MY CREDIT CARD COMPANY!

I was a member here 3 different times but not had this problem before. I wrote and complained about them sending me emails to my profile that when I tried to search them on here it would come up "no such profile." So they didn't even send me an excuse, they just turned off my profile. I was fine with that since in a month and a half my subscription would be up and I wasn't using the site anymore!!!

I paid for 3 months of Match.com which was not cheap. When I signed up I was immediately encouraged to pay more money to 'email' or 'chat' with anyone. In other words, only other members who paid could receive my communications, non-paid members could not. This was not made clear to me when I signed up for the service.

Just to clarify, you CAN cancel your membership as long as you turn off auto renew. You have to make sure you have turned it off though or else you will get charged again. I tried it a few times with no luck and decided to try a month and did not get a message, then after it expired I got tons of messages that I could not read because I wasn't paying. Decided to pay for one more month and all my messages were filtered from guys who were what I requested I did want messages from.