Match.com Reviews

I have reported Match.com profiles that were revealed to have stock photos, or that were associated with a person that had profiles under a variety of names. I sent the Google links to the evidence along with my report and although I received a canned response from the customer service department, the profiles were allowed to continue on their site. Match.com does not protect its customers from individuals who have been identified as devious.

I had been a member of Match.com for three years with no problems. On July 29, 2017 I received an email saying that my profile changes were approved and if I hadn't made any changes then I should contact Match. When I logged on to my account sure enough there was a man's profile who lived in LA while I am a woman that lives in TX. I immediately contacted Match and they told me that this person charged a total of $71.52 (3 transactions) and that my credit card would be immediately refunded. Well two weeks go by and no refund. I then contact my credit card company and told them to dispute those charges which they did.

I would not recommend this site for many of the same reasons I have read here. I wish I had read reviews before I joined the site. The matches were not a match! In addition, they auto renew you and there is not notification when the charge will be posted to your account. I canceled my membership and took down my profile the same day they auto renewed and they refused to refund the money so I was charged for 3 months for an inactive profile. My feeling is that they are not customer focused and the way that the business is conducted is unethical.

Match.com does not allow you to get any sort of refund if you wish to cancel. They will up-sell you into longer subscriptions; don't buy it! They hide behind weird policies and terms to keep profiles viewable unless they are "specifically" turned off. You are probably messaging 50% ghost accounts in my opinion. Fake profile with same usernames in multiple cities appear. "Profile unavailable" will always appear. Expect many unread messages because of all of this. Adding to all of this is the people who lie about their age and the scammers who are on the prowl and you should just avoid this site at all costs.

I called to cancel membership after being automatically renewed and ask for refund. They checked and saw I had not logged in for months but only wanted to give me a partial refund. I am not happy with them renewing my subscription without notification and then not giving me a full refund. I find this deceitful.

I had been on there since November 2016. Had no success. I put down that I was full figured. 75% of my matched were looking for someone thin. I put down in my profile that I would not date interracial. I got people from other races. No offense but just not my thing. I set my account to not autorenew. It did not work and I got charged anyway! They refuse to do anything about it. The site is more scammers than real people. I am done with them!

I cancelled my subscription in May 2016, I made a screenshot of the page that stated my account was cancelled. May of 2017, they charged my credit card $137. I reached out to them, they got back to me stating I hadn't cancelled my account. I have attached the screenshot twice now to my reply emails and they maintain that I did not cancel my account.

It is just not the same as meeting one on your own and people lie. Photos do not tell the truth and people exaggerate about themselves. If you need a dating site you may want to have a positive change to your life.

My Match.com account was hacked by someone who sent multiple messages to other users giving them a false number to call. This person also purchased things using my credit card on the site. I had to call Match multiple times to resolve the issue, all the while the person continued to send other users messages. When the issue was finally resolved, Match.com informed me that they were unsure if all of the charges would be able to be refunded to me, which is unacceptable. If an account is hacked, they should get a full refund.

My account was Hacked today at 4:30 pm Pacific time, the person knew that Match would be closed and the customer service center would be unreachable until the next business day. They subsequently ordered top spot and charged $24.00 and then another subscription fee of $57.00 plus on top of that. Thankfully my bank flagged it as suspicious and contacted me with a text Via my phone. I contacted the bank right away and told them they had no authorization to be charging my account for those charges.

Dated several men. Some lived up to their bios some did not. However I am engaged to the last gentleman. At 72 I did not really think I would ever fall in love again. I had been married for 46 years and widowed for 4.

This goes back to 2002 when I tried it, haven't since. Married a man from that site... (9 years). He wound up stealing my lifetime savings. Lied about everything. No background checks. I am a senior now and could care less about a relationship. Would rather be alone and poor than put up with a thief in my own home!

I'm a software engineer. I signed up on Match.com. I started noticing a trend of many profiles with only 1 picture (always of an attractive girl) and the profile descriptions were exactly the same. There were dozens of these near me in a small radius. These weren't generated by bots or users, they were generated by Match.com themselves. I confronted them with my findings and they copy and pasted a bunch of BS to me and refused a refund. Use POF instead.

The pool of guys is pitiful. I get daily "matches" with men who either are not in my area or who don't have a lot in common with me. For example - I don't hunt and fish or ride motorcycles. I also don't look my age (70) but the guys in my age range seem to think they are such a great catch that surely a woman of 35-55 would snap them up. And too many of the ones my age are fat, have pics that look like mug shots or are ready for a nursing home. My husband died 12 years ago... I had met him on Match.com --- it sure has changed.

Match.com has a lot of "fade aways" meaning guys who make contact but don't follow through with an email or phone call. Maybe because there's thousands to choose from. In my age range, (late 50s early 60s) I notice the majority of men my age want much younger women.The men that do want us are 10 yrs or more older than us and I get the impression a lot of them are looking for a woman to take care of them financially. After 5 yrs, I'm done with internet dating.

A few years ago Match.com was fabulous. Presently the sites demands face shots only as profile. No activity shots. Recommended dates are not screened for preferences. So they may or may not be interested in your profile. The searches are not always based on the search parameters the user sets up. Very frustrating.

Match.com is too much work. You have to spend a lot of time on this, I just don't have the time. I did sign up twice, once in 1999 another time was 2014. Each time was no such luck.

Match is just a hodge-podge of lonely people. If you find someone that fits your life you are just plain lucky. I think any dating site is the same way. There are too many variables in like to let a computer pick a mate for you.

Match is a terrible dating website. You cannot block other members from seeing your profile even if they are abusive. Match will block messages sent from an abusive member but the member can still stalk your profile which is very dangerous. Also, they do not do much when a conflict arises with another member. The most they would do is cancel both you and the other's membership with no refund and no reason. Customer service is even worse - they are very rude and ignorant. Please go to any other site but match. DO NOT waste your money here because it has nothing to offer. You will not find serious/intelligent members on this site. The only members on there now are looking to "play".

Match is a big scam and charged my debit card after I followed all the proper steps according to instructions on their site to cancel. I subscribed for a one month membership to Match.com. Didn't like it because there were so many fake profiles, so about 2 weeks into my one month membership I went to my Match account and followed the instructions on how to cancel. Did that 2 weeks before my renewal date. But saw the renewal fee charged to my bank the next month.

Match.com has too many scammers and fake profiles and too many men looking for hookups. My photo was removed and a man's photo put its place and no assistance from them to resolve issues so half of my subscription was spent trying to prove my identity.

This really sucks. Worst experience I've had with a dating site. Caught catfish, one after another, probably same one. They wouldn't use the site, except the initial time. Then they would say they are not members, they need your email, eventually get your phone number, etc. Then drop the bomb. They ask for the so many thousands of dollars they need you to send them.

None of the matches respond, and when you attempt to remove yourself Match.com refuses to let you and continues sending emails to your email address. It also sends an overabundance of emails that don't amount to anything.

Can't talk to site customer service. I made error, tried to correct it. They charged me. When I fought charge on my MasterCard they cancelled my total membership. I tried to call customer service. No live people. And they just don't give a damn about their customers.

I knew Tinder was a hookup app (generally), so even though I wasn't thrilled to spend money on a dating site, I used Match.com. The cost made it seem more legitimate to eliminate prospects that weren't looking for anything serious, but I also expected the site to find matches for me. I did not find that the site did either.

It will allow people to meet the right person by the right website. Match is similar to Tinder, but before the new websites. The donations should be placed if you find a match.

This is a right off the ad on the computer said a monthly fee would be charged but when they charged my card they charged for a whole year. And they would not refund my money. They are scam with false ads. I would not recommend this site to anyone.

I have been on the site for over a month now and had no success. The algorithm matches with more results from the not a smoker/smoker category than any other choices you make on the site. If you have an inbound email in your inbox, match shows you as online to encourage others to feel there is more of a selection available than there actually is at the time you are on. They also have a feature called blocking but it's a false sense of security. Once you block someone, you will not be able to see them, but they will still see you. They have lots of tricks to get your money, so don't waste your money!

I got to speak to a few in the end when it came to meeting they shied away. Then finally the one that didn't shy away was a very very good con man. I was conned by him and his family. I will have taken it as a learning lesson go on Match.com away and never be so gullible and nice and don't be afraid to say no. Don't be afraid to be embarrassed because in the end it will be so much more embarrassing and you will end up losing everything and maybe get arrested or hooked on drugs. For sure my health was affected and I have aged and gone into earlier menopause.

I receive many winks from Match.com (after also including a 3-month $plan). But the majority of people who reach me, are supposedly & presently being blocked while possibly placing their email address or something within their personal listings - and that I unfortunately cannot review nor reach them whatsoever!!! Match should supposedly not allow them for winking at me until they can double check their present settings, but they stupidly do while creating many additional problems with their other customers. And I also feel that Match.com are asking for lots of more money, and I unfortunately feel that they are also attempting to rip you off.

Match.com was reasonably priced and returned a reasonable amount of matches. It's a great value for your money. I met a variety of man from all walks of life. The profile provided me enough information to decide if I wanted to meet the man.

It was definitely easy and mobile friendly. I had a bunch of matches which made browsing for a date fun. I am currently dating my boyfriend of over 3 years and we met on Match. So, I am very appreciative Match brought us together.

The dating site itself is OK. In my case I have interacted with a lot of fakes. Customer service is horrible. I am not too pleased with my experience so far.

In my opinion, Match.com seemed to work for me the best. I have tried other sites like OK Cupid, POF, JDate and Bumble. On Match there were more men available that fitted the criteria that I was looking for. I felt more secure when I was using Match than with the other sites. Not impressed with their mobile app though.

Charges too much for service & auto renews without your knowledge. One only knows subscription renewed when charge hits bank account. Would not recommend site.

Beware Match.com, is really good at charging your credit card at the end of your subscription without any notice and so far they refuse to return the $136 they charged. Grrrr, why can't businesses just be honest.

Used eHarmony, POF and a few other tries. Match.com had best overall usage, especially in lower population areas. Eventually married the lady I met online there.

I met some nice guys and not so nice ones, which I suppose is to be expected. I ended up dating some nice men but they didn't become long-term relationships. The Match.com website is good and usually matches you reasonably well. I realize that some guys answer profile questions strategically to get matched.

Match.com is good dating site overall. I have used in often over a number of years, and have met a few quality people. However, it works best when one lives in a populated area and is within a younger to mid age range. For me, being a bit older now and living in a rural area for the last few years there are very limited choices of profiles with the same people year after year. It is unrealistic to even think of traveling over about 35 or 40 miles to meet someone for coffee and then that distance could also be difficult for maintaining a relationship for someone who is established in a house with a job etc. (Same for OurTime by-the-way).

The site means well; however, the paucity of eligible matches speaks to the low population density in my area. Unfortunately, this leads the site to make matches of people who really shouldn't be matched, just to show they are doing something.

After 2 1/2 years with Match I'm done. They are a fake dating site. The poor souls who trust the info Match provides (I was one of them) are many times based on lies. In order to get you to re-sign for another 6 months or 1 year, Match.com will send you fake emails from attractive women. DON'T WASTE YOUR TIME or MONEY. Better off joining a yoga class!

Hi, three weeks ago I joined match again! Now four years ago I joined and went on and off for weeks, with very little problem! Now three weeks ago I join again and had nothing but problems, that they can't even check out, as I had spoken to customer service a number of time, like being locked out and having to call the next day to redo my password, but here's the killer for me, every two or three days the new profile I put up would vanish, and my old profile would reappear! This happened three times to my profile and pictures. You know a lot of things change in a person's life in four years!!! I called again after the third time and ask for my money back, but they refused, so I asked what can be done... They told me I have to go online again and edit again, that when I said CANCEL ME PLEASE!!! This is a very bad networking site, and they take your money and run, the revenues as one of the top sites is all paid for LIES???

Only a member for two and have already received 3 scam profiles; "although I am in a relationship, my cousin/brother/father/late uncle whatever wants to meet you." Of course there are those who contact you from across the country or from another country. I find the site hard to navigate; too many set parameters to work with. I said it was a $60 experiment, so I cannot complain but believe the site to be no better than POF and (so far) I haven't seen any better quality of individual.

Your profile is never removed from Match.com, even after your subscription expires which means this profiles you are viewing are bogus. And although you select gender, age, race, locality, you get anything from anywhere at any age.

Suffers from the same problems most other sites do - too many users not fully engaged, so that a serious user wastes his time. Does a good job of setting up events to actually meet serious users.

I tested this out but didn't get any matches and wanted to stop the subscription. So I did. I got all those emails saying renew, etc etc, but I didn't want to. Then all the sudden this morning they take $80 away from me! This is the 2nd time this has happened with this company. What the? I've demanded my money back but I know I won't get it. PROCEED WITH CAUTION WITH THESE GUYS. I just lost my grocery money.

I have been using Match.com for over two years off and on. Great way to meet people you would have never had the opportunity in public. Over the last year though there has been a huger flux in fake piffle, winks and emails for people who obviously don't exist or scammers trying to get information from you. I have contacted customer service several times via email because they never answer their phones, but no response. Gotten so bad that daily I get 10 to 20, and that's not exaggerating. I have decide to go elsewhere because this website seems to be getting worse and they don't care to respond to it. They charge a pretty hearty price and time someone else makes a new mouse trap or site that has a better screen or hacking process!

I am a widow looking for a friend (male). I do not have lots of money, so when I paid for a 3 month subscription and put in 6 pictures of myself, (I am not ugly) and I sent out over 100 interested or winks or hello's, and I did not get but maybe 4 responses I began to wonder. I have a friend who is married and I know him well, he was on there over a year ago, guess what?? They kept his pictures and his profile because I have seen it on there. They are not honest. I called their customer service number and a very bad speaking foreign lady told me she could do nothing to help me, I was amazed. The customer service is bad. Bottom line, don't throw your money down this toilet.

I subscribed for a 3 month subscription and cancelled the same day. Will see if they hit my credit card even after I submitted a cancellation that was confirmed. The bad news is this. They keep sending me emails with so-and-so who's interested in me. Nope, their profile does not exist so they are doing this as an auto email just to keep me interested. Yes, it gives the option to email this fake person, and yes I did that a couple of times, but guess you already know that the profile no longer exists and IF you want to know if the person received your email, you have to upgrade. This dating site is as phony as it gets and I hope you lonely people out there will just dump them like a bad habit. That's my two cents and if you want to jump into a drain on our money, go right ahead.

This site is FULL of scammers. You can tell by poor grammar and how they want you to text them using a form other than on Match. (This is so they can communicate with you off the site to avoid being found out.) Also, they usually tell you how beautiful you are right away, something who is genuinely interested in who you are doesn't do. And when you message them, they may not respond to your questions but continue to give you compliments. I want people to be able to notice these red flags if they should decide to sign up.

I subscribed for a one month membership to Match.com. Didn't have much luck so I went to my Match account and followed the instructions on how to cancel. Did that weeks before my renewal date. But was still charged the renewal fee. Contacted Match and was told that they had to come evidence of me canceling. Asked to speak to a manager and was told that they were not authorized to transfer my call. My advice if you want to risk it with Match, call to cancel 1-800-92-MATCH (1-800-926-2824). But if this happens to you, file a claim with your bank and contact your state Attorney General's Office.

I specifically signed up for ONE MONTH of Match.com so that I could see if I liked it. 30 days later, they automatically charged my card for another month. When I called customer service, they said that automatic renewal is under section "12b" of their terms and conditions. I am positive that I didn't see anything like that. I asked to speak to a Manager and the representative would not transfer me and threatened to disconnect my call. THEY NEED TO MAKE THIS POLICY MORE CLEAR WHEN YOU SIGN UP.

This app has been horrendous. I get lots of messages from people who do not live anywhere in my set proximity, the daily searches frequently bring up the same old people. Customer service is shocking, if you want rude and as helpful as a chocolate teapot then ring Match.com! I got overcharged massively on my last subscription. I then cancelled my subscription as I didn't want to waste my money on something so bad, only to find £120 come out of my account. I rang up and was told as I'd used the service (despite being unaware I was out of the old subscription by 4 days) they would not do any sort of refund, not even a partial. When my subscription runs out again I will never be using this service again and will be telling everyone I know to avoid it!

I was a member of Match.com about two years ago and then cancelled after a few months. Two years later, I receive an email stating, "It's been awhile...Welcome Back." I didn't notice the email but my wife did. So as you can guess my wife asked what was going on? This is another tactic Match uses to get people back on their site even after two years. Match has kept my profile even after I deleted it and canceled my membership. I thought this was a pretty sad attempt to get me to look at the site again and would never recommend Match to anyone. Think about another dating site before using Match.

Just before my subscription expires I get all of these emails saying that these people are interested in me. I click on the link and it brings me to a page to upgrade my subscription. The problem is that I had just renewed my subscription and yet these emails point to the exact same page. In the previous 3 months, I may have received 1 or 2 of these emails and then conveniently the day before my subscription expires, I receive 15 of these emails. Match.com keeps telling me crap about cookies and browser bookmarks, they won't address the fact that they are scamming people. Shame on me that I am in IT and I didn't see this scam.

I went through a very lengthy process of cancelling my membership as I was no longer interested in what Match.com had to offer. I went from screen to screen cancelling and all the "Are You Sure?" questioning as they must think I didn't know when I want to cancel. Or is it that they hope you will assume you have reached an end point and be cancelled only to find out later that you hadn't gone far enough? A few days later, I saw on my bank card online account that I had a pending charge for 3 more months! I immediately called and spoke to a representative and told her I had cancelled a few days earlier. She asked me if I had received a cancellation e-mail. When I signed up I used an e-mail address for match.com and other online things that I don't worry about getting spammed but that I never check, so I didn't know if I had or not. I finally checked and no, I had not received a cancellation confirmation e-mail.

I called to stop my profile and billing for this upcoming year. As my marital status has changed, I do not need this site. Although my credit card was charged on June 10 and July 10th is my statement closing. I received my bill on July 14th, and when I called I was told this was outside the 30 day cycle to receive a refund and therefore all they could do is stop the charge for my deleted profile for the next year.

This is a scam. They auto renew and refuse to cancel. Hard to believe site still exists especially with all the free sites out there. Automatically billed me for a full year and refused my request to cancel.

WARNING: You will be signing up for life!! They will NEVER delete your profile. They will use it forever to advertise and send to other users as "recommended" to get you to sign up, pay $$ and upsell to added services. It took me 3 calls to customer service 800-926-2824 to get them to stop sending me notifications. I kept asking to "delete" my account and email and password etc. They said they don't have a delete button. The best they can do is just "hide" the account (so I can't see it, but they choose who they will send to) and that they will check off box to stop future notifications. THIS IS ABSURD AND ILLEGAL!!! This is MY PERSONAL INFORMATION AND PHOTOS etc. that is being exploited by this company. If there is a lawyer out there please help!!!

I found someone on their site and have been in a committed relationship for four months now. I have every belief that it could go further. However, after using their services and finding that someone special that did take a while to filter through all the odd files that did not MATCH to me. I went to my account to his, suspend, cancel, and delete my account. The subheading said there would not anymore charges to my account. I took them at their word. Till I noticed my bank kept getting debited three months in a row. I called and got it cancelled. I ask for a refund. I was told NO. I ask to speak to a supervisor. Was told No! Then was told that it didn't matter if I spoke to a supervisor or not. They are not allowed to do any refunds at all. I this time got very pissed off and started to demand to speak to a supervisor several times and was then hang up on and told that they would not transfer me at all.

I signed up for Match.com to help my friend find a great guy, when I canceled the account online I was given the confirmation page and never logged in again. If my credit card had not flagged the charge as possibly fraudulent - I likely wouldn't have realized that they were continuing to charge me. I went to the online help and told them I had cancelled and they claimed no record and offered to refund 2 of the 3 months. I can see from the long list of complaints that this is their typical behavior. Someone may want to consider a class action lawsuit. NO INTEGRITY - Beware cancellation process - they keep billing.

There was a time when Match.com was king of the hill. Certainly, it had its flaws and quirks but it worked as advertised. NOT NOW. As a returning customer I know how their site works. But I was surprised that so many people who were winking at me were showing up in the "winks" section when I checked. Match will tell you that these winks are from fake accounts or that I had blocked or hidden them. But on further investigation I discovered - no. There is a major bug in the system that prevents genuine people trying to make contact from actually making contact. Their site is broken. So here I am, and I suspect 1000's of others, being denied contact with genuine people because of a bug in the system - whilst Match.com continues to take our money.

I accidentally signed up for a one-month subscription for Match and accidentally hit the 6-month service instead. I contacted Match right afterwards on the "contact us" button and didn't receive a response. I followed up 3 different times. Finally found the 1800 number and talked to someone about this. Round and round we went and because my application had been "filed" they couldn't change my subscription. They acted as though there was no way possible to grant a refund because my card had gone through. The man was very rude to me on the phone and completely unwilling to help. WORST! I will NEVER recommend this service to a friend, especially with all the free services out there. If only they treated me with some respect and courtesy I might have continued to use the service. Not again.

Match.com doesn't care about helping people find partners. I only met 2 for real people out my first 6 month subscription. I met over 10 men that were only out to make me fall for them in an effort to steal my money!! These men are sharks. And now that I have looked into it, it is the same for the men, there are many women on there as sharks too. The site is basically an infestation of sharks, I won't even call them 'fake accounts' because they are real enough, in that they will write you long letters and work on getting close to you for months - only to come in for the kill so to speak where they make their pitch for money.

I just realized that Match.com charged me an 3-month auto renewal every three months for the past YEAR because I failed to notice that they were doing so and stop it. Setting up my payment through PayPal.com was a big mistake (I don't check PayPal.com very often, which is my mistake, granted); the charge didn't occur on my regular bank statements, so I didn't catch it. I have paid nearly $400 to this company and the best they could offer was a "courtesy refund" of $29.00. Wow. I am so irritated with their stupid "auto-renewal" feature that is very hard to turn off (counter-intuitive, hard to log-in, hard to find). So misleading and frustrating!

I bought a 3 month subscription to Match.com through Groupon. I paid $68.67 for three months during the summer of 2016. It was to expire in Sept. of 2016, and would automatically renew if I did not cancel. The service was the same dull losers over and over again. So I called and canceled my service (so I didn't get billed again). Just 3 days ago I get billed again for 3 more months.

When need to change my password they say "try again later". Now they have changed the format so that you don't see if the person has not been on for 3 weeks and they now just show head shots! Not only that I haven't been on Match since 2012 and it's the same men on there... with the SAME OLD PICTURE. Some even have pictures from 2000 when I met a guy but in the end he turned out to be emotionally unavailable. Never met a man like that so it took me a long time to figure it out! Not sure why these men cannot find a woman for years? There is a reason! They like companionship but that's about it. After the honeymoon phase they change.

One of my pictures was used to create a fake Match.com profile. Which was likely used to lure in unsuspecting members. A friend of mine found the profile, contacted the person and also took a screenshot of the profile which he forwarded to me. I contacted Match.com through all available channels and could not get anyone to care. I provided the screenshot and was basically told that they could not find the profile (they can apparently do a current screen name search) or did they care. I asked them to search a history of screen names, find the person's real info and then find the person. They refused. No one would follow up, no one really had any interest in doing their job to protect the people on the site. I am not sure why people would create a fake profile but it's not for a positive reason and they are allowing someone to put their members at risk.

The site itself was fine, but wasn't anything better than a free website. The complaint I have is with their billing. I bought a six month subscription which stated that if I hadn't found "the one" after six months, they would give me a free six months. After two months I'd lost faith in the website and cancelled my subscription. The website has a cancellation page which tells you that you will no longer be charged. After the first six months was over I was charged again for a second six months. I called their customer service and raised hell, but was told that there was nothing I could do to get my money back. They have told me again that my subscription has been cancelled. I'll be looking for another charge in six months.

DON'T USE MATCH, PLEASE, DON'T MAKE THE SAME MISTAKE THAT I DID!!!! Yes, you can meet the love of your life online but Match won’t help you at all. They keep good looking profiles to sell a good image to you and make your profile more visible when you join or after re joining but that won’t take long. I used many dating apps and on Match you will find dull and ugly guys as a majority and the few good looking ones are so busy responding to the ladies that you will have to be lucky! Guys on non paid apps are also looking for smth more, don't pay for this ** company. If you find a problem they won't fix for you - SUCH AS MY SO FAR 200 POUNDS THAT THEY KEEP TAKING FROM MY ACCOUNT!

I was unaware of the fact that Match.com did an auto renewal until I saw the charge on the 1st of the month. Since it was a Saturday, I couldn't call them. I tried sending an e-mail and it was rejected since it was for a refund.Today, Monday, I called and was told I could not have a refund. I asked to speak to a manager and it was denied. I asked to speak to someone who spoke English. Again it was denied. I was offered $28.01 refund for an $83.97 charge. It was that or nothing. What a scam. DO NOT JOIN MATCH.COM.

Most of the woman's accounts are inactive. Literally have to send 100s of emails to get a few responses. Not worth it... Incidentally they now own plenty of fish so it's same situation but worse.... Send hundreds of emails get a couple responses. Company makes it perfectly clear they don't care. They also have a "F" rating with BBB.

Match.com uses continuous subscription in order to get money from subscribers. If you don't cancel the automatic renewal check box you will continue to be charged despite only wanting a time bound subscription. This is detailed in small print. Even when you do stop the automatic renewal you are bombarded with pop ups asking you to pay additional sums for additional services. These pop up are misleading and say things like 'for one month only with no need to cancel automatic renewal'. Customer Services are appalling. They read a script and have a policy of absolutely no refunds - no exceptions. This is not a love making organisation but a scam. Avoid like the plague.

This site is a complete scam. I signed on a 1 month subscription and due to a lack of suitable matches, I decided not to renew. I was surprised to discover that the subscription automatically renewed. The only reason I knew this was that I viewed it on my bank account. No receipt or transaction was sent to my e-mail. This indicates to me that this business wants to sneakily charge their subscribers and scam them out of money. When I called the customer service line they refused to assist me by refunding me the money. They cancelled my subscription for the next month and attempted to act like they had satisfied my request. When I asked what would happen with the money I already paid she advised me I would not be refunded. I expressed again that I did not want to continue the service but the representative then refused my request. I asked to speak to a supervisor and I was refused as well.

I signed up for the one month plan at the most expensive rate so that I wouldn't be billed for a monthly subscription. I would never have agreed to a subscription because the price was too high. There are other sites out there with better matching systems and lower prices. I didn't realize they had been billing my credit card for several months and when I realized and asked for a refund. No refunds ever! That's basically what the customer service rep said. Do not be scammed by this site! Do not sign up to pay anything. Go elsewhere.

Signed up and when I signed up I requested that they not automatically renew and debit my credit card. I spoke with someone at their office who walked me through the process online. Even though I did all of that, they ignored my request and took the $ and will not refund it. This has happened to five other people that I know. I do not recommend this site at all. I lasted a week. I had been contacted by 10 men and 8 of them were looking for money. I contacted Match and they did not really seem to care. They told me that I had to be careful. Their Canadian call centre is not in Canada. It is not even in North America. Needless to say that anytime I have contacted them, I can barely understand a word the person is saying. If you want to access your account online, there is an issue with getting to their full website from a desktop. That has been going on for three months. Perhaps the shadiest company I have ever dealt with. Stay away!

This site is a big problem. It has men on there are married, separated, or have a girlfriend. I am only looking at the women's part. This guy was dating a woman and he went out with me. He is a manager at the bedroom store in Bridgeton Missouri. His name is Ron ** from Maryland Heights MO. He took advantage of me and now, he is dating a woman and he is harassing me. So the moral of this story, is that Ron took advantage of a woman with a disability and now he is still on the site and I was asked to leave or forced to leave. I think that Match.com has their priorities screwed up. If he has a girlfriend why is he still on it? That is a big question. I can give proof that I have been disabled since I was 7 years old. Oh yeah they are affiliated with okcupid, chemistry, and many more. Match is the owner of all of them.

I tried Match.com on the advice of a friend. 1 out of 20 were real!!! I talked to my son about the weird e-mails and he suggested I look up the man's photo on google. Well none of the photos came up as having a match.com account!!! I e-mailed the men about this and guess what they were gone. I then read the reviews and the biggest problem besides being scammed was the auto billing... Thank god I used PayPal. They have an option to cancel auto payments. Please if you want to try these sites, google the picture and use PayPal!

So I check my credit card statement, and there are two charges from Match.com for a 3-month subscription. As anyone would do, I contacted my bank to dispute the 2nd charge. My Match.com is immediately shut down. When I try to contact Match.com, their "customer service" (and I use that term VERY loosely) told me that when anyone disputes a charge from Match.com, they immediately stop access to the owner's account. I was charged TWICE! They refused to let me access my account, even though I was only in the 1st month of my 3-month subscription. I have used Match.com before, but I am now thankfully going to use the many much better online dating options available. Please re-consider any memberships with this online product. I tried to dispute the second charge as well, since I did not receive the services I paid for, but they would not refund my membership.

BUYER BEWARE!!! MATCH IS AN UNETHICAL COMPANY WITH FRAUDULENT BUSINESS PRACTICES. DO NOT SUPPORT THEM WITH YOUR $$$. Tried to sign up through their site. It would not process my payment. I kept getting an error message. I tried several times, with a couple of payment choices - my credit card and PayPal (which is associated with a different email address but the SAME funding account and personal identification information. AND the email addresses are EXACTLY the same except for one is me.com and one is hotmail.com). It finally worked. I successfully purchased a 3-month subscription. Only to find later that evening that their faulty site had processed more than one payment and opened more than one profile under my name, using both email addresses and charging me hundreds of dollars!!!

Been on Match.com for 2 days and in that 2 days I received messages from different profiles but basically the same message. I blocked them and reported the email, but will anything be done about it? DOUBTFUL!!! As far as the rest of the site/service it's all BS. Once you pay you don't get any Likes, winks, interests and the ones you do get are from people you would never associate with!! It's a total waste of money. I used a rebate site so I got most of my money returned to me, so I didn't lose much. If this is the best dating site on the web (like their Ad says) I hate to see the worse!!

Match.com has an auto-renew process that can't be turned off. I turned it off last time they auto-renewed me back in December 2016, but it magically got turned back on again. I got an email 12-hours ago that I had been automatically renewed. I immediately contacted match.com where they politely told me to go F-myself. I was on the hook for another six months.

Took the time to populate my profile with a detailed editorial & 26 photos with family & friends from places around the world. I then began sending messages to numerous women I was interested in. I was surprised to find I was not getting any replies so, I did some research and found out that many of the profiles are from "Free members" whom do not receive the details of messages sent from "Paying members" like me and the free members cannot send messages. There is no way to determine which are free or which are paying members so you don't know whether they are receiving your messages and/or your contact information so they cannot reply. I contacted Match.com and they confirmed the above is correct but, they would not tell me what percentage of members were free and what percentage were paying members.

Lonely, someone suggested I try Match.com. I signed up for 3 months and was enticed into 6 months with a reduced rate. After creating my profile I was given 12 matches a day to review. Most often they were the same men with a few new ones thrown in for good measure I guess. After contacting a few, I found most were posing as eligible men and many were no longer members at all. Match does NOT remove a profile once a member has terminated their membership.

I signed up for one month. I didn't like the site. I felt like it was a scam and sure enough they just took $60.00 out of my account and refuse to refund it. Their courtesy to me was "we will close your account wow." MATCH.COM RIP OFF.

I got tricked by signing up for a 3-day trial. I used it, but cancelled as soon as I signed up. I found they charged me anyway for the month. I called to get a refund, but I was 1 day late (the charge came on the 13th, one day after they renewal, but I didn't see the charge until the 14th). Use the trial only if you are sure you want a membership. And regardless, keep checking your account to make sure they cancelled. The site is not attracting much in my age group anyway, so it's not worth using.

Limited database, the same people keep popping in your searches. For every one single woman on there, she gets a 1,999 emails, fake spam accounts, probably created by Match themselves. So you can lured to purchasing a membership to see who emailed or inquire to you. Nothing is free. Want to see who viewed you, pay. Poor customer service, incompetent staff. Why else would my account be hacked. The reality is that online dating has a very low rate of success. But if this is the only venue you can resort to, then I suggest another site. One can't expect much from a company based out of Tex-ass!

I had been on Match for about 3 weeks. I was emailing several members of Match when my account was blocked. My account was blocked for no reason. I never did anything inappropriate. I never posted anything inappropriate. No reason was ever offered. I sent several inquiries as what was going on. I was then notified by email that my account was now terminated. No reason for any of this ever offered. I consider this organization to be extremely unprofessional. I will be sure to advise everyone to avoid Match.

I'd like to rate Match with -3 stars. They have in settings an icon that says to check and see status of subscription but that will set you for auto renew. If you check your account to see how long until it expires, that date means nothing. They decide to keep dipping their hands in your bank account. If you try to speak with someone there they keep telling you you're on auto renew. And there will be no refund. And they will not allow you to speak to a supervisor or manager. I'll never use them again. They are thieves!!! I'm also putting my experience on Facebook and the blog in my county that is state wide as well.

They are thieves! They scam you. Once you give them your credit card they continue to charge you. I have had to call them every 6 months to tell them not to renew my account. I still get charged then they will not give any refund. Not even a discount. Nothing. If you want a headache sign up for this service.

I originally joined Match.com for free but after receiving numerous messages stating that my profile had been like, viewed, there were people interested etc... I decided to become a month to month paying member. After I paid for the first month, all the numerous messages about my profile stopped. I decided to cancel my paying membership when the first month was up and then magically the messages about views and interest in me began once again. This is how they get people to pay for a membership. On top of that, all the other members I was supposedly matched with were totally opposite of anyone I would have anything in common with whatsoever. I've asked for a refund... I know, good luck with that. What a total waste of money.

For several years I have used Match.com to various levels of success. I have been somewhat forgiving of the scammers, false profiles, etc - and on occasion found people I might contact with. Specifically - after a one month membership - I attempted to cancel said membership on the correct day and had difficulty doing so. When I attempted to email (three separate tries) - there was no customer service response. Four days after the initial attempt to cancel - I phoned Match.com customer service to ask for a refund (as by this time I was auto charged for a second month of membership). Here is where I was met with a completely unhelpful CS person who would not transfer me to a supervisor - and essentially hung up on me - with no customer service resolve. Bye bye Match.com.

I'm very dissatisfied with their service. I signed up and used my debit card, and they blocked me. No reason or explanation was given. I tried again later after a few months and still the same thing. I have not said anything to go against their policy. This is the worst dating site in the history of the whole history. They should not be able to just block or ban people without explanation.

Beware when you cancel your subscription. They will send you a verification that it is canceled but will automatically charge you again until you personally call to cancel. I demanded a full refund but they only offered a partial refund. This is the only complaint I have about Match.com. I did meet a wonderful woman and that is why I canceled my subscription.

I signed up for what I thought was a free trial... Evidently it was for a 6 month subscription at 119.00. Within 2 days I cancelled the account but the lovely customer service people will not issue a refund or make any accommodation. Even if I made an error there must be some compassion... or correction. There is none. I am 73 years old living on a fixed income and would have never knowingly signed up for a 6 month sub without first checking out the free trial. This service may have a good reputation but its ability to accommodate ALL its customers is rigid and disgusting. I need a refund. I believe the free trial was misrepresented.

My Match.com experience has been the worst. I've been hacked twice in the last two weeks and once about a month or two ago. Match is supposed to be a secure site. My account settings were compromised, renew settings changed, pics deleted, search criteria were all changed by the hacker. I was reviving messages from people I was in contact with that were also hacked. I also got at least 3-6 scammer messages a day as well!!! To get a refund is a runaround. Match is the worst dating site. I would not recommend Match.com to anyone looking for anything serious!!!

Match.com is an unethical company that does not care about its members' well-being and is only interested in getting their money. Recently I paid for a three-month membership, but I felt compelled to stop using the service after only a few weeks when I received a harassing email from a member I had never before had any contact with. What he wrote in his email was disturbing. It related to death and politics and had nothing to do with dating. I filed a complaint against this member, wrote him back a two sentence reply letting him know that he is sick and should seek help, and then blocked him so he could never contact me again.

I had only been on for a few weeks. I kept getting contacted by women asking me to contact their friend/cousin/someone they think are too good to pass. All women said they seen my profile while the girl was searching. They also say "the man is not a member can you contact them at the email they provide." One woman convinced me to contact a non-member who tried to scam me for computer, ipht, and a camera. Now that I reported them my account that cost me 75 dollars is not loading. I have yet to view my credit card but shall trade it for another so they won't charge me again like I've read on reviews. Sad with all the advertising it's not a pleasant site. I've tried to contact Match about my profile not being active when I just payed 3 weeks ago for a 3 month subscription and have not been able to. What a nightmare this site turned into.

I decided to give Match a try and signed up for one month at 38.99. I talked to a couple people and met one in person. No complaints. But after the first week or so I noticed that activity - views and likes - dwindled. I'd say in the last 3 weeks of my 1 month subscription I received 1 or 2 views and no likes. But as soon as my subscription ran out, I suddenly began getting all kind of views and likes. Of course you have to subscribe to find out who they are, so I decided to give it one more month. Upon renewing my subscription I found that every last one of the likes that came pouring in was from a very attractive younger woman, usually listing a state nowhere near where I live, and in every case the profile was now hidden.

Save yourself the time and money. Match.com is a huge scam - they auto renew even after you have taken the steps not to. They won't refund your money. They randomly also terminated my account without explanation and will not give a refund for that either. Would highly advise not to use.

Don't even deserve the number one rating, but it's the lowest on the charts. I subscribed in good faith. I was never able to connect through a technical glitch. I called 8 times and sent 3 emails, all to no avail, though I was promised twice that A supervisor would call me back within the hour. I'm still waiting, minus over $50.00 debited to my account in US funds, with no assurances that I have been deactivated. Customer care is more like customer dissatisfaction. They lie, cheat and steal. I've asked my credit card provider to look into it for me. Save your money, time and peace of mind. Please trust me on this one. If you don't believe me, look at all of the complaints...

The matches provided didn't even come close to what I indicated I wanted. I tried to cancel a 3 month auto renewal. The day I was charged and after chatting with two people, they both disconnected before answering all my questions. In the end the second person refunded me only $20.01 after converting to a one month package. What a terrible company, first ruining people's love lives through disappointment, then ruining their finances when they know they are taking your money for no services rendered. Match is cheating people of their money and they know it.

This company is awful. I made an account, spent time on my profile, and started to talk to matches. The next day, when I tried to log in, I got a message that my account had been blocked. I called customer service, which said that the matter had to be "escalated". I got an email two days later, saying my account had been terminated and they could not tell me why without a court order. I called customer service and received the same information. I wasn't on this site long enough to violate any terms of service, and I actually did not violate any terms of service. I have passed multiple federal background checks for jobs, so I can't imagine what problem Match.com had with me -- and since they refuse to give information, I will never find out.

I paid for 6 months. Not even 2 weeks and my acct got hacked. I have called Match at least 10x and all they say is change your password?? This does not stop it and I am getting spammed with people that have received a bogus email from me. They are threatening me. I reply telling them it's not me. Some of them probably will get hacked too if they reply to it?? Match has done nothing at all to stop it. It shows I sent out over 100 emails, none that I have sent personally??! I asked for a refund and cancel. They will not give money back, just will cancel my acct?? If they are so high tech you'd think they could stop these bogus emails being sent from my account?? Not happy at all with them!!!

As a single parent I thought Match would be a cut above some of the free sites. Initially I was contacted by a number of men, but found that a high percentage of them were scammers which I reported and blocked. Of the remaining men, a number of them seemed to be into grooming women for sex, not relationships, with inappropriate sexual content to their emails, or coming on extremely interested then dropping all contact for no apparent reason. There are no behaviour guidelines or restrictions for discriminatory sexual behaviour, which ends up meaning that as a female, you are paying to be sexually harassed or discriminated against by men who seem to view you as no more than a piece of meat. Soul destroying site.

Sadly it seems that the more literate men are on other sites! So many of those on Match.com can barely string a word together, let alone a sentence. Perhaps it's a hard fact that no one seemingly decent and of moderate intelligence wants to reply to any of my emails - because no one has! I have however, had communication from foreign chancers half my age, grandfathers, men whose details have been removed having been deemed 'inappropriate' by Match.com and men who would benefit greatly from English grammar and spelling lessons. There's something on the site about men only being able to reply to emails if they've subscribed - so why are they on there if they can't actually communicate with anyone? It seems Match.com just wants site users to upgrade their subscriptions by paying more money. I am totally baffled how anyone nice, normal or half educated has had any success on Match.com at all.

Lots of Fake Profiles. When you view your interest or email it says this profile is no longer available. Every time my subscription ends I get a response from a match. Maybe nothing all month but the day it ends there is a response. Total fraud.

I was winked at, liked and shown interest on May 5th. He wanted to text outside of Match because he wanted our conversations to be easier for us. I have texted back and forth with him for 3 weeks. Today, he tells me about an issue that he has to pay for and doesn't know how he will. He asks me if I could be of any help. When I said that his company should pay for this particular issue that occurred, he gave me some lines. When I told him that he asked a total stranger (we hadn't met yet) for money and that I wouldn't help or be scammed he didn't respond again. Ladies, be very careful. Do not text outside of Match too soon. I felt as if this relationship we were developing was going to be wonderful. Don't believe what you read. I will tell you that ** is his info on Match. I don't blame the man in the picture: someone is obviously using his face and information for scamming purposes!!

When I looked at the costing of Match it gave monthly value but also stated that if you got a yearly subscription you could get it cheaper which was £119 so I signed up for the yearly subscription. However after six months, they have taken a further £119 out of my PayPal account without letting me know this was happening. The advert lead me to believe that the initial cost was for a year. When I spoke to them via the phone they were very unhelpful. Told me this was in my contract that they can close my account but refuse to give me a refund. I have PayPal looking into this but don't hold out for much luck. I would advise anyone that don't waste your money on this site. It does not care about customer satisfaction. Just likes to rip people off.

I am a computer tech, I was working with one of my senior citizen clients who wanted to get onto Match.com. I had her buy a prepaid visa card with 50 bucks on it and I activated it for her. I tried repeatedly to use it on the site to no avail. I called visa and the card was set up properly and working just fine. I got into a chat with a match.com administrator and had her try to run the card and pay for a one year subscription. I wanted the promotion they were advertising for 27.99 per month. She told me that it was 36.99 per month and I told her that it was illegal to post one price and then charge a higher one. She agreed to the payment of 27.99 per month. She took the card information and repeatedly tried to pull money off it. It was declined. I asked her how much she was trying to pull off the card and she told me 27.99.

Yes, they advertise the hell out of their site. Give their marketing team some credit for being able to scam ordinary people. But let's get into specifics about this company. The auto-renew feature is a complete joke. I cancelled my account at least two dozen times, yet they kept billing me. When you call their customer assistance, they just tell you that it must have been a clerical error. "But we hope you'll stay with us!"

I've tried Match not one but THREE times thinking that maybe the first two times I had been plagued by bad luck or bad dating timing. Oh boy I was wrong! To do an experiment I subscribed to Zoosk at the same time. While at Zoosk I keep meeting good quality man almost every weekend in Match NOBODY contact me! Match keeps asking me for "extras" to be pump up ahead on line and they want to charge me for everything in order to be noticeable. Horrible, horrible site! On top of that there are a lot of fake profiles and scammers. I am a very good looking woman with really nice pics and the prove I have is that in Zoosk I get lots of chats and request to meet me while in Match NADA, zero and the ones that contact me are very ugly unemployed guys.

I joined Match.com. I was only on the site for a few weeks. I had numerous men trying to scam me. All of the profiles on the site appeared normal. They were not. After communicating for a few days I was asked for money. Match.com needs to protect customers. Verify people are who they say they are. Not safe. Horrific experience. I would not recommend this site at all.

2 bad experiences - shame on me for trusting this organization a second time. 1. I received an email offering a 30% discount so I decided to sign up. However when I clicked the discount rate, they charge the FULL price on my credit card, not the discounted rate. I was able, after much arguing with them, to reverse this rate, but they wouldn't discount the rate. 2. A few weeks later, I received an email with a discount. I did not sign up. I opened the email to read it, and they automatically put a charge on my credit card because they had saved my credit card numbers from the previous subscription. It took many calls to my credit card provider to get this reversed. DO NOT JOIN.

Fake profiles. People don't want to meet to have a date. Just want to message. Just a scam to keep you paying. I cancelled my subscription because I'd had enough. Tried deleting my account but impossible online. They only let you suspend it so they can send you offers to get you back paying them. Then I received an email thanking me for subscribing again and they took payment. I called and complained and was cut off. Called again to sort refund and asked why you cannot cancel your account online. Technical issue he said so I insisted he cancelled it. Dreadful scamming company.

I signed up and clicked the 3 month option. I was really careful making sure this was checked. I said PayPal, it said 3 months. Somehow it charged me $120 instead of 73... for 6 months! I called the next day: they cannot refund you!!!! They can only take it down to one month of $50, when one month is $20 on the site itself. RIP OFF ALERT. Do NOT BUY INTO THIS WEBSITE. They are horrible and finding an attractive male was not easy (about 2% attractive). DO NOT USE MATCH.COM. They will overcharge you!

It is almost impossible to cancel your account! I deactivated/closed my account in October. I was charged $75 in January because I did not check off the almost impossible to find box that prevents automatic renewal. I poured over the website to be sure my account was closed to not be charged again. I also sent an email and received a confirmation email from Match that my account was deactivated... "Sorry to see you go." In April I was charged another $75. I emailed three times and never received a response. They do not have a phone number on their website. Again I poured over the website to be sure this account was closed in every way possible. Not trusting them I Googled match and found a phone number where I could talk to a human. She said my account was still open and set up with the automatic renewal. She said she would end my subscription but would not refund my $75. It's just wrong.

I signed up for Match.com about 3 years ago and quickly canceled my account. I made sure I did EVERYTHING to cancel it correctly to avoid any type of charge. I noticed 3 or 4 times throughout the last couple years that they were still charging my account. I emailed 4 times and received no response, finally got in touch with someone and was told I couldn't get a refund. I never allowed them to automatically keep my account open. This website is a scam!!! I did my part, following their directions to cancel my account but somehow this is my fault. Unreal.

When I first joined, it was fine. I had what I considered an overwhelming response and even though there were very few "matches" that I felt were right or I was interested in, it seemed as though the ratio was very good. I had a couple of great dates, but never did meet anyone I really clicked with. I let the subscription expire until after the Holidays. I subscribed again for another 3 months. During that time, all I saw was the same profiles and the same faces as before. I also discovered that most of the "matches" were scammers. About 90%. It got really easy to pick them out and I was reporting on a daily basis. Everyone else was recycled from the months before.

I didn't meet any neat ladies so I tried to get out before I was charged for another 3 months. But their website kept asking for my password again and again! And I couldn't contact their help! I gave up for a while. Then I noticed my credit card was charged $44. OKAY... I'll try to unsubscribe again! And I did. I DID! But MATCH.COM used a crazy conversion! They changed the US $44 to CANADIAN $84 for 3 months! CANADIANS! Stay away from this SCAM! Match.com are crooks! And watch out for the American folks who want to meet you just so they can move to Canada and enjoy our free medicare! They are probably all Trump voters! They voted for him, and now they lost their Obamacare! TOO BAD!

I went online and cancelled my subscription 7 days prior to the end of my original subscription. I was not happy with my experience during the first six months and had no desire to be trapped into another 6 month window. I cancelled the auto-renewal along with three add-on services. Conveniently, they only confirmed they have record of the cancellation of the add-on services effective May 1st with a cancellation date of 5/8/2017. This is the end date of my original subscription.

I can see why Match.com has such good numbers on 'matching'. That is because if you don't get a match in a long time, you end up getting these messages from people saying "Their friend walked by and saw your picture and want to reach out to you of Match.com." It seems suspiciously to me as if it is coming from Match.com itself. There are so many scams that you can't tell when a real one comes in. The percentage is so high that I don't think they should be allowed to offer the service until they clean it up. I would not recommend this to anyone...unless of course you like getting scammed. The one true test...I ask them out for coffee...and voila no answer or a nasty message comes your way.

You sign up for a trial, and it tells you it will alert you when it has run out, so you can renew or not. Did not alert me, and proceeded to deduct almost 70 dollars from my credit card monthly. Not only is that an outrageous fee for a mediocre dating site, but when I contacted their customer service they just told me there's nothing they can do, that they automatically renew for MY benefit. No refund, no apology. Absolutely horrific. DO NOT USE THIS SITE.

I was a 3-month member of Match.com. I was told that on the 5th of May my membership was up and that is when I canceled my membership and that confirmed that it was canceled. But when I looked at my acct. they still charged me in true Match fashion. When I called them they told me, "Sorry we cannot issue you a refund." This is fraud in my book, I will join any class action lawsuit against this "gangsters" laughing all the way to the bank in NY.

I also was SLAMMED for charges for another 6 months membership I didn't want. BUT I WON!!! Contact your Bank IMMEDIATELY! Wells Fargo Rocks! I called them right away! I formally disputed the charges as fraudulent and told them of the hundreds of Consumer Complaints & that this is a commonplace practice with Match. They closed my debit card & issued me a new one.

This site is almost 90% a scam. They have fake profiles, they have profiles that are not subscribed which makes you go thru pages to possibly find someone who is subscribed. They say folks are online or have been when they are not (friend and I tested this). The 1st few days I registered folks were reaching out to me and then all of a sudden stopped (my settings are correct). I wish now that I wouldn't have paid for this site. I was thinking since I had paid it would be a good quality site. It is just as bad or even worse than the free site. You also can not contact them unless you call them. They have the option on there to chat with someone but it doesn't work and the email doesn't either. Never recommend this site to anyone.

Automatic renewals even if I opted out on the site. No choice of disputing the charge with them. They did not return the money although the profile was deactivated and I called 24 hours after the charge was posted on my account. Use another site instead.

So my wife and I are getting a divorce. We are not separated yet, meaning that we still live in the same house. So I was checking my bank account and credit card online and I see that there is a charge to Match.com on the credit card. I obviously didn't make it, so I went to the site to see if my wife had a profile, and she did. I had to make an account to be able to search for her profile. Now, to use that site, you have to be single, divorced, or separated. So they have a little report button at the bottom of the page. I click it and tell them that she is my wife and technically, we are not separated and are still living in the same house. So what happens? MY account is deleted but they leave my wife's account up and active! I asked why me but not my wife and I get the same response over and over again - they can't give out any information about anyone's account and if I want information, I will have to file a subpoena, blah, blah, blah...

I will first say the auto-renew issue that everyone is complaining about is real. But I also want to confirm Match.com's abusive treatment of subscribers who start a billing dispute with them. They lock out subscribers who have already paid, and even lost their dispute resolutions for at least 60 days. So they are stealing money from people who have paid for their service. I'm not sure why this is allowed, and why Match.com gets away with so much, even though there are thousands of similar complaints against the business.

Well... I was blocked out of my account without notice, notification or explanation. I called their customer service many times only to be passed along to somebody else. The resolution centre resolves nothing. No one will give me an answer as to why. I think it’s because I complained about an abusive experience and I wrote about it on my profile. Then was immediately blocked. They lied to me repeatedly telling me they sent an email which they did not, that they would have someone call me within 24 to 48 hours which did not occur and it has been over 10 days.

I've found most, if not all, dating sites including Match.com, OurTime, Single Parent Meet, etc. are just a way for scam artists to try and make contact and money, especially with older and lonely widows. Constantly inundated with young women (I'm a guy) with their phone numbers written backwards on the mirror of their profile. Technology being what it is today, I've been in technology for 51 years, has far advanced since the Stone Age yet they continue to send out their Flirts, Winks and emails. It's obvious that their only concern is making money and not the welfare of their members.

This company offered "free 6 months if you don't find a partner" for a $150 fee; They have fine print they do not clarify, and auto charge again in 6 months without notice. All this is buried in the busy website fine print, and they DO NOT offer customers the ability to request a refund. This site should be shut down or fined for misrepresentation! They make it difficult to reach customer support, and no recourse for an unsatisfied customer! I have never done business with a company that cares less about their customers! They SHOULD NOT be in business!

I added the subscription service for 3 months. The site shows all of these additional features you can add. I viewed the text/phone option. When I opened it I noticed it downloaded my CC information. I hit back to back out as I didn't want it. Match charged me. I sent a message immediately to have the service credited to my card. 5 days later, no response, so I contacted customer service. They refused to credit me, wouldn't connect me with a manager or supervisor and hung up on me.

I highly recommend-like 20 stars. I think if you are going to get highly mature men and a lot more security for their members, I know it cost but it is security. We try and protect our children, my question is why don't you as a adult want to be protected. I was protected back a month ago and they dealt with that member and I was protected. As a consumer I think that Match is one of the highest rated in my book. I want to say thank you to match.com for giving me the protection I need.

Back in March 2017 I logged into my account and turned off the auto-renewal option, receiving a message saying that April 30, 2017 would be my last paid day. Then today (May 1, 2017) I got charged for another three months. Their customer service is horrible as they make it impossible to talk to anyone over the phone. I spent 15 minutes on the phone and the lady (who barely spoke English) said she could not transfer me to anyone (including her supervisor) and could not guarantee that anyone would call me back if I left her my number.

Maybe 1 out of 50 profiles is real or still active. You can tell by the picture, profile says they are 50 but picture look like they are 30. Fake profiles, women in their 20's contact men in their 40s and 50s. All of these pics are of models. You can tell they are scammers. Just for fun I started out emailing everyone I got matched to. In a week no replies, nothing. I must have sent out 300 emails.

I originally signed up for a 6 month membership at $80.00 and right at the 6 month mark my credit card was automatically renewed for $131.00, once I got a notification of the charge I immediately contacted Match to cancel my account. They told me that they could only credit my credit card $80. I said for a 5-day membership I am being charged $50??? They said, "That is our policy." I said that is BS, tried to file a dispute with my credit card and because I had logged into my account to call Match that was considered active use of the membership and my dispute was denied, this site is crap and defrauds its customers!! BUYER BEWARE!!!

I canceled my service 54 days into the 99 day contract. I copied and saved the confirmation information. They would not delete the account for the remainder of the contract. Then, they automatically renewed my contract! I called customer service and reached a service center outside of the US. I was told I did not cancel the service. I gave her my confirmation number and was told again, I did not cancel service.

I joined Match.com and in order to get a price break I paid for a 6 month subscription. I was on the service for 2 weeks and met someone and took it offline. I did not continue to use the service so in short they collected 5 months for free. After 6 months was over I was unaware there was an automatic autorenewal policy and they dinged me for another 6 months. When I called they decided that they could give a partial refund but would have to charge the full one month subscription price of $51 which was 2/3 of the 6 month price. Then they expected me to right a positive review. Be careful and make sure you cancel and double check. #ScamArtists

I was charged for an additional three months after turning OFF automatic renewal. I spoke to a rep via online chat who told me that just turning off renewals isn't enough, and the unless you actually go into the account and cancel your account. I then mentioned that as this was an unauthorized charge, I was going to dispute it with my credit card. Her reply "If you do that, you will be banned for life from the site, and your credit card will also be permanently blocked." What a fraud.

Like reviews before me state, don't sign up. The "free" membership tells you that you have a large quantity of emails and people trying to contact you and that you can only respond if you have a paid membership. Well, guess what? When you activate the paid membership, you will find out that there are ZERO emails and/or people trying to reach out to you. In addition, you will also find that the profiles you were able to view of other match.com paid memberships within your search criteria are not real. They, I am a speaking of 17 profiles in my case, were all fake! It is so saddening. I personally was so excited to find a potential friend that I finally redirected some of my funds to the membership fee - and then found out that Match.com was just baiting me for money. It was more than a letdown - it really hurt. Shame on them!

I signed up for six months and was billed for 12 months. The site did not work as it would only set me up with women from other countries. I cancelled my subscription because they could not fix this problem. I asked for my money back as I only used for three days. They said too bad so sad go away. My bank statement shows they billed me for double the amount that a six month subscription should have cost. These guys are a total scam!!! Please look into it!! I am not rich so I cannot afford a lawyer. Thanks.

My ex-girlfriend seen my profile and lied to them. Tell them was married! Banned my account after my ex lied to them. Explain to customer service it's a lie, they have no proof! Other than he said she said. I even sent them my divorce papers and the customer service agent was so emotionally involved with the woman who lied! To them, that proof and logic will not work. Stay away from this company.

Match.com is a total scam and you need to be VERY CAREFUL WHEN YOU CANCEL!!! I canceled - went through the steps, my three months ran out. I also paid extra in my fee to be private. I live in a town where everyone knows everyone so wanted my privacy. Imagine my surprise when two people said they saw me online AFTER MY SUBSCRIPTION ran out/canceled! My privacy was gone. My picture now exposed with my profile for everyone to see!! I paid to be private and I was done. I got the "Sorry to see you go" email. I was furious.

I hadn't used Match.com in quite some time. I decided to start it back up, reuploaded a picture of myself and started to browse and search. The next day, I get a notice that my account has been banned and that I should look for a notice in my inbox (no notice ever arrived). Upon contacting customer service, their response was "We only allow singles to use our service". UMMM, excuse me? Did you somehow get the impression I wasn't single? How? What? Why would I use this service if I WASN'T single? I hadn't filled out anything on my profile yet other than a small paragraph and uploaded a single picture of just myself. Match service banned me just as I was starting to get interested in it again. I've been single for awhile and hadn't used Match.com over other competitors, now I DEFINITELY will never use Match.

Automatic renewals with no warning. No choice of disputing the charge with them. No luck changing from a 6 month to a 1 month subscription. No communication with them whatsoever. Just really angry about the way they treated me. Makes you doubt the goodness in people.

Have been on Match for 1 week & have made 0 connections. The men that I was interested in never replied and since it was a few I'm led to believe they were fake accounts. Instead I keep getting matched with men that are the opposite of what I'm looking for. Why bother asking me what I'm looking for if you're constantly matching with what I'm not looking for. Paid for 1 month. Won't stay that long. Biggest waste of money. Prefer Zoosk.

Don't use this site. They charge your card automatically each month even if you sign up for 1 time monthly subscription. You have go back and cancel so that you won't get charged monthly. That is never mentioned. Plus, POF has the same individuals. Come on, why pay so much money when you get the same dating pool for free on POF. Waste of time and money. Will never use again. Very dissatisfied with this site.

It shows a bunch of people trying to get ahold of you while you're not a member then you subscribe and it's all ** false as can be. The commercial it has is a lie and it also enrolled me into auto refill so it kept charging me without my knowledge. This is a crap site. Save your money date the old fashioned way. BIG MONEY SUCKING SCAM!!!

I signed up for Match's 6 month guarantee hoping this site was better or different than other dating sites. If you aren't the most tech savvy person like myself you will have a difficult time understanding how to use the site's features properly. There is a catch to the 6 month guarantee that I was unaware of, you must email a different person pretty much every day. I did email the 10 people a month. Match claims it takes to get the 6 month for free guarantee but of course Match did not honor it saying on their records they did not show those emails. I offered to forward all of the emails I sent to prove that I did indeed send the emails. But even after talking to a supervisor all she said was she was very sorry but there is nothing she could do, which is complete garbage business practice.