Match.com Reviews

I have received scammer messages since joining two days ago. I'm canceling my membership, pursuant to Cal. Civ. Code 1694.1. California law allows a three business day cancellation period for dating sites. Look at your state's law regarding canceling membership. Match.com is a waste of time, in my opinion. Save your money and join a social group.

Match.com is full of fake profiles and also scammers. I was taken in by a scammer and had a relationship with him for over a month and then he seemed to turn on me and sent me an indecent proposal. He is just an ignorant liar and total trash. Everyone, be warned. Stay away from this website! I actually felt I had to threaten him with Mafia justice, so I did. He had not asked me for money yet but he was working up to it. His reason was going to be that he was in medical need. I let him know that I was not rich and didn't have any money. He became angry and insulted me. The people who run this website do not care what happens!

This is by far, not only the worst dating website, but the most unprofessional company I have ever dealt with. My story is similar to the ones below. I paid for it, it sucked and they're a "non refunding company." Let me just save you some time and anger. Don't call Match, they are a bunch of slime balls. Call your bank and dispute it. Even if your bank can't get your money back... Match.com is charged a dispute fee. That makes me feel slightly better. Tell everyone you know. #match.comistheworst

Match.com harbors a fraudulent group when you talk to someone who saves you as a favorite claims to be from Ghana. This fraudulent group accumulates funds for illicit purposes with Match.com harboring them. Are they a terrorist group? What are these illicit funds accumulated through the guise of Match.com being used for. When you file a complaint against a user Match.com does nothing about it. I filed approximately 10 reports of fraud and they did NOTHING. Out of the 1st 15 times I was emailed by one of their fraudulent users all were from Ghana. My experience was ruined by Match.com's harboring of these fraudulent users asking for money.

I subscribed for 6 months and used the site and did not find my match. During the 6 months I travelled abroad to volunteer and travel for a month and did not have consistent internet. My contract was automatically renewed for a high price when I returned. When I saw it on my credit card statement and called about it they said that I did not qualify for their 6 month guarantee because I did not email a certain number of people a month.

I thought I would try out Match.com and I chose the discounted rate of three months per recommendation from the website. I paid for the service without any message saying that the amount is not refundable. I didn't like the website at all. I cancelled the 3-month membership 1 month in and that is when I was told that they don't give out refunds! I am telling everyone about this experience in hopes to ruin Match.com or have them change the policy. I have also contacted my bank and made a dispute of the charges.

I have used this service for just short of 3 months. I did cancel the auto renew and confirmed it. For those that say they were billed after they canceled, I'd say it is tricky to cancel and there are a bunch of times to click. You're sure at the end while they beg you to stay with special offers. A suggestion to those that tried to quit, call your bank and explain. They will get your money back or you should find another bank.

I had a match account for 3 months and then it auto-renews. I cancelled prior to the auto-renewal timeline, but was still charged after the cancellation. Not only was I charged once, but twice. I tried to call them, but was put on hold forever so I gave up and called my credit card company to dispute the charges. Well since Match took money from me, I thought my account was open. When I tried to log-in, they had "suspended" my account and after several calls to "customer service" which I presume is in another country I was told that they couldn't help me.

It's amazing how this company can get away with their policies on cancellation. Three months after selecting "Do Not Auto-Renew" on my member profile, I get a charge to my debit card for $119. When I called and explained the situation to them, they said they can only refund $67.98 of that. Mind you, I called the day I noticed the charge to my bank and I haven't used my Match.com account in a few months. Andy, the Customer Service rep even admitted this to me as he looked at my login history. I informed Andy that I did not receive an email or any notification that my account was auto-renewed. He also admitted that I have barely even used my account.

Like others, I canceled my account so many times and yet, they charge me. They are unwilling to issue a refund and won't let you to speak to anyone besides the one outsourced phone representative. I was able to email and it was copy and paste not answering any of the questions I posed. I tried posting on social media and they refuse to post them. Absolutely a horrible company. Wish I could give them 0 stars.

Nightmare! I cancelled my account and they kept charging me! I called them and they said that they can not refund me the amount. I did not know what to do with the additional service they forced me to have and charged me for. So I donated my account to a friend!! She used this website for a couple but did not like it. We cancelled the account... but again the same story happened. The account never got cancelled and my card was recharged again!!! I lost a lot of money without even using their service... If you are into online dating, use other websites. This company is a real disaster!

I cancelled my subscription before the renewal date following the instructions online, but still got billed for three months more service after the fact. I called Match and after several days of waiting on hold for up to an hour, I finally reached someone who said they could do nothing about it. I asked to speak to their supervisor, they said the supervisor would say the same thing. Then I was put on hold for another almost hour before I gave up. Poor Poor service. Hard nosed and they care nothing except to make money and keep whatever they can make in whatever way they can get it.

I removed my profile, changed my renewal status before my first 3 months ended. I emailed, tried calling. I believed that my account wound not be charged after the first payment. Match is designed to scam people out of their hard earned money. I had to contact my bank to cancel any more payments to Match. I finally had a chance to speak with a representative in "Costa Rica". They insist that once they take your money it's your problem. I suspected that Match was doing this to other people. So here I am sitting here feeling foolish like many others searching for answers. This is America, surely there must be one lawyer willing to take on this company. If so, you will have a ton of witnesses. Get to work please!

This company is an absolute scam. If you value your money, do not utilize this service. I, among many others, was charged the auto renewal fee of 119 equaling 171 Canadian dollars. I have barely used this service because of the fake profiles and scammers. I was charged on December 30th, did not receive an email to notify me of this (as this is their policy in order to swindle it by you). I received my VISA statement January 6th with this charge. I called hoping for some help as I lost my job earlier this year and can't pay the fee. I was told that I could have refunded the day before or after the charge. Without the email how am I supposed to know? They were rude, and incompassionate. They are down to the bottom dollar and don't care about the customer. Please do yourself a favour and do the research from this thread alone. You will be swindled out of your money through auto renewals and charged even after you cancel.

This match website is a scam. The site is using baiting as a means to get one to subscribe to their service. I got an e-mail from the company saying that somebody had added me as a "favorite". When I clicked on the button to find out who that "person was" I was directed to the subscription page, and was informed that in order to find out who this "person" was, I needed to subscribe to the service. I subscribed to the service, and then when I went to my account page to find out who had added me as a "favorite", the message I got is that "nobody has added you as a favorite". If nobody had added me as a favorite, who was this "fantasy" person the e-mail was talking about???!!! Just a scam to get one to subscribe to their service. Classic bait trick. DO NOT WASTE YOUR MONEY.

I was auto-renewed to Match.com, and of course they do not give you a courtesy email to see if you want to stay on. There are very few members near me and I am disabled. I cannot drive more than 10-15 miles without my legs hurting due to having a liver transplant and subsequent neuropathy. There is no way I can date someone 30 miles away - the smallest amount of distance they give you. So I requested to have my money refunded, explaining my disability and Match who puts "We Care" on their website will not refund my money. I think there needs to be a law to ban automatic renewals unless they notify you and you respond that you do or do not want to be renewed.

This company will continue to take your $$ after you have unsubscribed to them and NOT return it or give any explanation as to why. I had to call my Capital One people and have them blocked - bunch of jerks. Is less painful to cut out your own heart.

Match.com auto-renews your membership with no notice of the expiration date. They renewed my membership even though I didn't want to renew and charged me double the amount I paid for the first 3 months. Customer care refused to refund and said this is in the contract. They are playing games and trying to scam customers of membership fees even though the customer doesn't want the membership. I am never going to use this website again.

Several years ago I joined Match.com to see if I'd have any luck. Encouraged by their six-month guarantee, I made sure that I met all the necessary requirements to qualify for the free six-month extension if you don't meet anyone (you have to have actually tried to meet people, which they base on how many emails you sent out/replied to/etc). After six months I hadn't met anyone, but even though I had met all of the requirements for the free renewal, Match still charged me the full renewal rate. I called to have this corrected, they refunded my money, and it went pretty smoothly from there. After the second six months I still hadn't met anyone, so I cancelled my membership and was done with it.

When trying to cancel my account exactly one month after joining, I found that they had already charged me for the next month. When I asked if they would return my money and just cancel my account, I was told they do not give refunds and I could use the account until the following month! They are extremely unforgiving so if you are not good with dates and tracking time you will definitely get swindled by this company... It does explain how they get the money to pay for their commercials though... Additionally I would like to add, that prior to joining match I was using OKCupid and was surprised to find the profile. Quality was better on OkCupid (a free site).

I paid for 3 months. I went on a total of 2 dates. The rest were men wanting to email back and forth, send in appropriate picks, ask for my number or email to try and scam me. Unbelievable. I would never go back to that site ever.. Waste of my time and most certainly my money. There are sites for sex, so paying to find someone to date and possibly a relationship is next to none on this site! I went to Zoosk.. Several dates, not nearly the amount of disgusting pictures.

I joined Match.com 12/31/15. As soon as I finished my profile I started getting Winks, Picture Likes, Profile likes and requests for Chat. I kept being asked to leave the site and go to Skype, Yahoo. I would ask about where the profile said they lived at and received 15 (YES) 15 respondents saying they were studying or living in GHANA. The second day, I received 13 more from the same place. As soon as I connected I would ask them "Are you in GHANA"? they would disconnect right way.

I keep getting all sorts of emails from match.com, that so and so wants to meet me, notification of matches who have sent me emails, winks, etc. even though I canceled my account several months ago! I know that this is an attempt by match.com to make previous members join again, but this is not my complaint. I realize that my profile is still up on this dating site, which is frustrating.

I signed up for a trial of 30 days. One month!! I pay for one month!! I stopped using the site after 30 days that I pay. I have not used the site for a year. I almost had a heart attack to find a charge for 12 months for $39.00 on my card every month!! I called customer service and they told me they will not return money back. And because I got mad customer service charge me 2 times for one month!! It's not customer service. I lost $600.00.

My complaint with Match.com is a bit more serious. I signed up to just try it out two days ago, on December 27, 2015. I made explicit requests on my profile for men to PLEASE not contact me with any remarks or comments that would be sexual in tone or nature, or anything about my looks or asking me out right away. I received messages from no less than 10 different people with these kinds of remarks anyway, within a 48-hour period. Of course, Match.com would not do anything about it.

No one local will email you back. Several scam profiles contact you in one night if logged in. Same story.

I am absolutely in love with my husband, who I met March, 2010. After talking for two weeks we met, moved in about a month later and started a family shortly after. We are expecting our fourth child together and have been married for almost 5 years. I am sooo happy with Match.com.

I signed up for a trial subscription 6 months ago. I stopped using the site after 3 months because I met someone offline. I have no qualms with the site itself. I have not used the site for over 90 days and was surprised to find a charge on my card for $84. After waiting on the phone for 38 minutes to speak with a representative, I was told that I was pre-paying for an additional 3 months of subscription. It seemed that they put you on hold for so long simply to make you give up! After clearly stating to the rep that I do not want the subscription (which apparently started on the same day that I disputed the charge), the rep told me there was nothing they could do... I had to pay for 3 months of a future subscription which I do not want! I can't believe that a well-known site conducts business this way. How can they charge for future services that I do not want??? It is unethical! BEWARE!

When subscribing to Match.com, you must fill out a profile of yourself and the person you may be interested in, along with where you prefer this person to be located at, i.e. State, City, etc. The matches I received did not fit my profile nor were the person(s) not located in my City or State. When I called Match.com to cancel my subscription, they did, at least I think they did, but refused to give me a refund. I cancelled because Match.com advertised to match your profile, and what I was getting did not. I was getting matches the opposite of what I had in my profile. I have a friend who also signed up for Match.com, she is getting ridiculous amount of unmatched person(s) for herself. Match.com is a scam.

I cancelled my subscription via Match.com website. Match billed me for another 3 months. Match says I didn't cancel. They refuse to refund. Somewhere around Nov 31 to December 1 of 2015 I cancelled my subscription to Match.com via their website. During the cancellation process Match offered a discounted rate of around $39.00 to not cancel. I declined the offer as I didn't want to continue at this time. I was then brought to a page telling me that I had 3 days to accept the offer if I were to change my mind and continue my subscription at the discounted rate. It also basically said it was sorry to see me leave.

I have used Match.com off and on for 12 years. After posting constantly for that time, I have gotten 2 dates (2 dates in 14 years). Recently I have noticed that I get mostly "private profile" likes and winks. This is a sham. They are fake profiles otherwise they wouldn't be private. This is a bad dating service and I don't know why they are even still legal after 12 years of this crap.

Buyer beware! Unethical business practices!

I received an email from Match.com offering a free 3 day trial offer. Like a fool I accepted. I created a profile then cancelled so as not to be charged yet they debited my checking account $68.97 regardless and then good luck trying to contact them. Never ever again.

I am a paid member to the website Match.com. For 6 weeks I have been receiving inquiries from what I am assuming a sister site talkmatch.com. I have been getting notice after notice from my site match.com about all of these women's interest but when I try to see their profile my site doesn't have the information to give. They tell me to try another profile like hers. For one I have not been able to see her profile and why do I want to look elsewhere when supposed this profile is interested. This brings me to my concerns, at this point I'm thinking that the profiles are fake. So I contact customer service to find out first who talkmatch was and why do their members have access to my profile but I cannot find or see theirs. I was talked into a circle so that he may avoid answering the question, so I see I'm not getting anywhere so I ask him about profiles contacting me but I cannot answer them, he tells me that security must have blocked their profile.

So once again Match proves just how unprofessional it is as an organization, by not having the courtesy of replying to my emails sent to their customer service department in regards mainly to a message I received from them advising they had received a report that I had sent unwanted and harassing messages to a profile, which was totally untrue as the so called report was from a fake/false/scammer profile who didn't like being taken to task in regards to the stolen photos and text used in "their."

Decided to try my hand at online dating. Signed up for Match.com and was told that to message any user, I had to sign up. So, I paid $142.94 for 6 months. Once they processed the payment, I was told I had to pay an additional $9.99 a month for non-paying members to reply. When I called to point this out and receive a refund within 24 hours, I was told it's IMPLIED that other customers can't respond if they didn't have a paid membership. They refused the refund so now I'm going through my bank to resolve it. DO NOT DO BUSINESS WITH MATCH.COM!!!

I signed up on 12/16 for 3 months and got charged $84.89 as a lump sum. I canceled on 12/17th because the site is overwhelmed with commercials, pop ups and deceiving advertisements which make it difficult to browse the site. On top of that, my mailbox is filled with hundreds of emails from fake profiles and men asking me to send them money and questionable requests. I asked for a refund and I'm being told I cannot get a refund or any type of credit. This is very disappointing and Match.com is a scam and a trap. I never heard that a company refuses to grant refund when the service paid for is not delivered. Their marketing campaign is great however, the service is not delivered and the quality of their service is questionable.

Match.com is one of the worst companies I've ever dealt with. Once you pay them, they just use your credit card without your permission. I cancelled after my trial membership and they just kept charging me. I hid my profile, told them I had found someone, and completely stopped using the website, but still got emails and got charged. When I called for a refund (which took FOREVER to speak with someone) they just kept telling me that I renewed (I didn't) and they refused to refund me. I finally called my credit card company, who said a lot of people have this issue with Match.

They promise you 6 months free if you don't find anyone, but don't explain how you would be eligible for that. At the end they charge you with a automatic renewal and when you call customer service about it they say you did not qualify for the free 6 months. The information is hidden in order to get money out of customers. Not acceptable! They don't give refunds! They take advantage of people!

Tried this site out, sucks!! Don't sign up for Match.com and pay all that money. Asked for a refund 24 hours after paying, and they don't allow it. Was not pleased with the site at all. Not a good outcome at all!

I spent a lot of money and time on this stupid website. My profile was reviewed 5000 times. Communication strategy by Match to connect members with each other is so stupid. You pay a membership fees then you pay for every other additional service. Save your money and time and go to Tinder!

This site has so many upgrades to enhance one's profile that never helped do anything. I am an attractive individual. I received likes from certain ladies that were most likely not real. Most of these dating sites only give you positive feedback when you are not yet a consumer. Similarly to the gambling industry match.com is a fix. There are numerous fake profiles that when there are mutual likes lead to nowhere. 3 months on this site and with numerous enhancements I received a handful of responses. I have gambled in casinos and found that I had better odds than on match.

My subscription account on match.com was abruptly terminated by Match this weekend. I learned that from an email stating that "rules are rules" and they had detected a violation. No explanation was provided. Nor did I receive a personal response to my immediate email inquiry. But I did receive an automated reply and the FAQs for how to cancel my membership. After waiting 48 hours for the Customer Service Center business hours, I waited on hold and was told by the person that answered that they couldn't give me an explanation. Instead, I was instructed to wait 72 hours for an email from Match about the situation.

I knew about Match.com's sneaky auto renewals so when I cancelled I was sure to opt out of this. Nevertheless, I was billed $179.88. Never did they send an email notifying me that they were about to resubscribe and bill me - of course not. When I called they said it must have been my fault for not canceling correctly and their policy is not to refund the money. So basically their business model is to steal people's money and there is no recourse. Don't use Match.com.

I started a subscription in late November and I went two weeks and knew by then that I would not want to continue with the subscription. I began looking for my debit card info to cancel so it would not renew automatically. Every time I clicked on a setting that said "cancel" or "resign" (claiming this is how you "don't" get charged", the page would kick me out of the site but the profile was STILL active. My subscription ends in a week and they better not renew without my permission. I read the reviews about the actual dating experience and chose to continue. After reading these complaints about payment, I really wish I never bought it because I can't stand scams!

I signed up for a 3-month service and had a terrible experience with it. Today (12/11) I got an email from PayPal telling me that the Match charged my account $65.97 which I never authorized. I called Match customer service (which appears to be a call center somewhere overseas) and they were VERY RUDE. Each person I spoke with had an accent and was very difficult to understand. I asked to cancel this Renewed subscription and refund my money, only to be told that they could only refund $29.98. This is completely unacceptable - only 10 hours prior they could take my money and now they can't refund the whole amount.

I signed up for a 3-month service in September and never ended up using it. Today (12/9) I got an email from PayPal notifying me that they Match charged my account $75.00. I never authorized this transaction. I called Match customer service and they were VERY RUDE. Each person I spoke with had an accent and was very difficult to understand. The first person hung up on me. The second person told me that they do not process a refunds then she said that the best she could do was a one time credit of 19.00. I asked to speak with a supervisor, and she told me that her supervisor will tell me the same thing. Very snotty and seemed happy I was out 75.00. Maybe they get a kickback?

I joined Match for 3 months. In that 3 months my profile was supposedly viewed over 1200 times and I went out on ONE date!! I reached out to several men with profiles seeking similar traits to what I have to offer and most of the time never received a response back. The guys who reached out to me were much older than what I said I was looking for and were not at all what I described that I was looking for. I think this site is a scam and most of the profiles are not real people, made up by Match. I wouldn't recommend this site to ANYBODY and am embarrassed that I actually spent $ in the hopes of meeting somebody on this site.

I signed up as a member assuming I would be able to write members and non-members and that ALL of them could reply. I was not aware non-members could NOT reply without either buying a membership or me paying for a feature I was not aware of. The Feature page does NOT anywhere state non-member. It says anyone which DID NOT make sense to me as I assumed Match would be like other sites and allow anyone to reply to a message that a Member paid to be able to send. Not understanding this, I clicked Continue. I was unable to contact customer service as I could not get into the help page. The Button labeled Guarantee They'll Read It did not work. Clicking this link to the Feature page on a send message page did NOT WORK. Because I was unable to learn about this feature since it did not work I did not discover it until a day after. I literally called Match on the phone about the help page not working.

Very unpleasant and unaccommodating customer service. Match.com had a free trial when I signed up, but because I signed up from the wrong "screen" they wouldn't honor it later. Then they hung up on me when I tried to cancel it 3 days later.

Billed me and billed me when I wanted out. They don't send a notice that they'll keep charging you, and site is not free at all. You can't edit your posts in real-time; someone has to approve even slight changes. I met no one. Met more people on POF. Hate match.com. Unethical.

Cancelled trial subscription. Continued to receive emails. Followed procedure to stop emails from coming to me (6 times!). Emails continued. Tried to contact them. Got 'canned' email replies. Continue to receive emails. They are a spam factory and need to be stopped.

This company has for years lied about the number of ACTIVE users, not FORMER users. If one does a search and perhaps 100 people are returned, only about 30% are still there - still active. This means we are all getting 30% of what they would claim. This is small fraud yet on a massive scale. Think of what this means to a large company being promised 10,000,000 eyes, when only 3,000,000 are there any longer. This was the way they worked 5 - 10 years ago and still do. In addition, they don't like your interaction with other members - i.e. you have "words", you get bounced or both of you. No "appeal"; your subscription gone and your money. Classless and 675 million in revenue. A huge con, and the Office of Attorney General in Dallas written to, and nothing changed!

I've been on this site on and off for about 4 years. I haven't had good experiences. Of late, I told them I would renew at the special rate which was about 59.00 which is half for 6 months but that I didn't want to be on auto-renewal. About a month or so ago I called to see when my due date was and to be sure I wasn't going to be billed, and they said I wouldn't. They never did tell me when it was and I kept waiting to see when I wouldn't be able to do anything on the site. 2 days ago I logged into my banking and there was the charge again. I called. They said they couldn't do anything, that they had no record of my call. How convenient... They're like robots. They all say the very same thing and when you ask to speak to a supervisor, they still say the same thing. They aren't helpful, they lie, and they're not a good company at all. They won't budge!

Warning: Do not cancel your membership with Match.com online. I suggest you call them. Are they will do you like they did me. They will tell you that it shows nothing on their system that shows you cancel. I was not happy with my experience with Match.com. I received Matches that did not match with the settings on my profile. I would receive a message from someone and when I clicked view profile, it stated that the profile no longer existed. It was nothing like the commercials on TV, so I logged on to their site to cancel. I went through the step on the Website to cancel my membership. Since I was charge for the month, I would still visit the site until that month was over and my membership was stopped.

I signed up for year promotion. They sent fake profiles and I never used site again, even though they email me everyday. After a year went by they didn't inform me they were charging my card another 6 months service (again I haven't even logged in and actually didn't even know password). There was no phone numbers to call and even difficult to find cancel account on website. I had to Google their phone number and it took me a week calling everyday and on hold to ask for refund of unauthorized charge. Half the time number didn't even work or they were closed by 3 PM.

I signed up for the 3-day trial. Clicked on the link and it directed me to select a plan. I chose the 3-month plan believing I'll get refunded if cancel within 3 days. Sure enough they didn't refund me, all they did was cancel me from the auto renewal. I attempted to reason with two separate phone reps and one supervisor to no avail.

Loved Match when I used the site 7 years ago in New York. Signed up again recently in South Carolina and boy they're horrible. Basically wasted money. Every like or wink doesn't exist. They recommend people from CA ALL OF THE TIME. I'm subscribing from SOUTH CAROLINA!!! The AG needs to shut this site down immediately.

I paid $75 for three months. Turns out it's actually chemistry.com. Not even worth it. On top of that the stir events aren't worth it either.

I recently signed up for Match.com. Almost immediately I began to get "winks" and "favorite" messages from profiles that were obviously fake. "Members" with "TEXTME@" in their profile names, or Gmail addresses as their messages. Others sent "links" for photos, or offered services. I complained bitterly to MATCH. No response. Then, I began getting angry emails from a few women. Apparently, my profile was hacked into, something which I since learned is not infrequent, and this hacker was sending out naked pictures of himself. I tried contacting Match. NO ONLINE CUSTOMER SUPPORT after 5 PM. Emails to Match and it's parent company IAC have not been returned. I have discontinued Match. Had to cancel my credit card (as I assume that was compromised, as well.) Do not use Match.

I think Match.com is a hoax and they need to be investigated. It is my belief a lot of person do not exist and they are phony people created by Match.com. Match.com makes it way too complicated to communicate with others. If you want to sent someone an email this is what occurs: You type the email, then Match.com give you 2 choices after you have typed the email. One choice is a box that reads "send email" and the other box reads "guarantee to read email". If you choose to pick the "guarantee to read email" another box pops up with a charge. So at this point you exit out and then you lose the email you have just typed and wanted to send. I think it is A BIG HOAX and MATCH.COM needs to be investigated. If a lot of other people feel this way, maybe we need to enter into a case action lawsuit. Something just does not add up. Look at all the complaints they have against them.

Match.com double billed me. I tried to find their customer service phone number on the web site but could not. I then called my credit card company and reported it. The billing was reversed and Match retaliated against me. I still had 6 weeks left on my subscription and they terminated me. Even though I had a paid subscription, Match.com terminated my access because they double billed me. Those people call themselves 'Customer Service Support' but there is no customer service being rendered. They took retribution against me. I did talk to one guy who asked why I did not call customer service. I asked him where I could find the Match.com phone number and he could not provide an answer. I now have their phone number but they won't change. Bad company, bad corporate culture. Avoid Match. Use another service.

I hadn't visited nor logged on or anything for over six months and then was auto billed for a year even tho when I first joined it was for six months. So if anything they should of only charged me for the original six months. And when I ask for a refund they only gave me six month refund. So in fact stealing $65.00 for absolutely nothing! Is this legal and if so WHY. Isn't it the government job to protect the people? Again I received nothing for my $65.00.

Match.com is a scam. A good portion of their profiles are from known scammers based in China and Russia. They do not filter these profiles out. I believe Match.com actually likes that these scammers create these profiles and create activity for people. Their policy on their subscriptions is ridiculous. Whoops, you forgot to cancel your membership or possibly even if you did cancel, they still auto-charge your credit card without any notice. It should be illegal! I'm currently without a job, and the guy only was going to offer me half of the total I spent. I never used the account and attempted to get the refund the same day I was notified my paypal had been charged. I'm filing a complaint with Paypal.com although I doubt they will honor a refund.

I was very disappointed in my experience. I had not been active on site and did not realize money would be withdrawn from account until receiving bank statement with charge on 11/18/15. When I called and wanted to cancel subscription and get refund I was told it was against their policy. But they have no problem taking 127.00 for no services. Bad policy-dishonest behavior.

Match.com automatically renewed my 113 dollar 3 month membership. That's fine, but when I called to get a refund the next day after them charging me, the customer service agent refused to refund my money, even if I didn't use the site. This is not a legit company. They have shown that they put profits over people, and I can't wait for people to eventually use other sites. Sucks that people mostly use match, especially given that the site isn't even set up in a smart efficient way. Only thing it has going for it is the large amount of people who flock to the site, so more people to choose from.

I joined match.com over a year ago. In that time my profile was viewed over 4,000 time -- not necessarily by 4,000 men. Of those 4,000 views I got two dates with one man. Match is not responsible for me being unappealing to the men on the site. This week I decided to purchase "top spots" and spent $50 for them. This WEEK my profile was viewed over almost 2,000 times. I got more likes and winks than ever. However, most of these were from whom that live in other states or don't match up with me at all. My profile was viewed by more men as they promised but they don't tell you that most of the men that will see your profile are not good matches for you. Plus, the same men show up several times in the list of additional men that have seen my profile.

On November 4th, 2015 I cancelled my membership on Match.com since I had not used it in months and I knew it was up for renewal on Nov 25th. However, they took my money today. I called immediately to say there was a mistake. They are refusing to refund my money. How can they do this? I have opened a dispute with PayPal and my Credit Card company and logged a complaint with the Better Business Bureau. I see that the BBB status has been revoked and they have an F for not responding to complaints. Don't deal with this company.

When I registered my account, I called and asked the lady about the contract. She told me just pay for 6 months and pay more if I still wanted to use this service. I just used a month then I deactivated my account since I did not like it. I did not mind pay for 6 months but used it just a month. Thought everything is done here. After a year, they charged on my credit card $134 even I haven't used their service for a year. I called and asked them to refund and they said just refund 50% for me since the contract renew automatically. I told them why they did not tell me at the beginning about that. They said sorry for missing that information but they will still have to charge even they knew I had not used for a long time. I'm calling my bank to hold this money. Keep away this business, people.

Even when you go through the long complicated process of unsubscribing the thieves will continue to take money from your bank account! You CAN'T reach anyone to see why they keep stealing! Automated email response only! Don't do it! Thieves!

Ok, I have finally had it. They have sent me 2 comeback offers, but they do not actually exist. There is no expiration date, but the button you click leads you to the regular prices. No promo code. I received the email from Match.com Sat morning but could not use it, so I sent 2 HELP emails. I was told to call which I spent 44 minutes on the phone and they said it just expired. They could do nothing about it. Baloney. It never stated that it was a weekend promo. If it had actually worked it would be a different situation. They do not know of any such offers, etc. What a way to run a business.

I also cancelled my subscription and had it auto renewed illegally. I quoted all pieces of law I could find, made all formal requests, forwarded cancellation emails, response? They won't refund, they won't reply anymore! I did all by email so as not to waste more money calling. HOW TO GET REFUND. I called the fraud section of my bank (I was using a debit card), they auto-refunded me and cancelled any future transactions with Match.

I signed up for Match.com back in 2010, but I have never been able to stay logged in and fully utilize their site despite being a paid member. I contacted their support address many times, but the issue remained. Finally, I contacted them and told them I would contact the BBB. They responded but only suggested resetting my password which I also tried many times. I followed through and contacted the BBB but they never responded when BBB contacted them. They stole my money!

This site is great at sending you lots fake profiles along with winks to get you to join. There are so many fake profiles, old inactive profiles and scammers asking for money or one night of fun. Also if I was looking for a man, why are woman contacting me? Join a local social networking site online in your area. Better luck at something like this and the people are real.

I met a guy on another dating site. We dated for 9 months--he was not honest about his past life so I did a background check and he had an arrest record as long as my arm. LADIES BEWARE - DO A MANDATORY CRIMINAL BACKGROUND CHECK ON MEN!!! Plus he owes me money and is immature and a fool.

I am being honest and fair. The first day I signed up, I was hammered with chat windows from younger woman. They just want to give you their email address and start the scam. Some had "user names" example: TXT555-555-5555 and Match allowed the accounts to be created. Secondly, I receive more winks, likes and favs from fake users. At least 2-3 a day. I would never recommend Match and I think their commercials are a joke! My time has been wasted by fake users from other countries. Match wants YOU to think women are interested by allowing these "fake" users to contact you. None of them send emails is your first clue.

I signed up for Match.com and was charged for a three month subscription and NEVER had access to the service because of a technical glitch on their end which they concede. UNBELIEVABLY, THEY WOULD NOT REFUND MY $51.00 AND I AM FORCED TO FILE A DISPUTE WITH THE CREDIT CARD COMPANY. Worst customer service ever.

Match.com is an awful company. I haven't used their service in over six months (I didn't even know my screen name) and they charged me another $150 for an additional six months of match.com that I'm not going to use. I haven't logged into the website in over six months and stated to the rep that I cancelled the auto renew. I called their customer service and they have a no refund policy. They don't even care to listen to their customers, they say that they will not refund the money. After arguing for over a half an hour, they mentioned that they would only give me a prorated refund back which is ridiculous. They mentioned that a supervisor was going to call me back and guess what, no supervisor called me back. I'm surprised this place is still in business if this is how they treat their customers. Very upset. I plan on contacting my bank to dispute the charge and BBB to make sure that they are aware of how shady this company is.

As most mentioned, they will automatically bill you even if you select to not auto-renew in your account. I called to get a refund when I saw the charge on my card. I told them that I know for a fact I updated my account to not renew automatically several months ago. Rep looked at my account and said, August 6 you updated to not renew then put me on hold for a while. I figured he saw the glitch in their system and was going to fix it. He came back and said he hid my profile and canceled my subscription.

I also cancelled my account and also was auto-renewed w/o my knowledge or permission. I called customer service within 24-hours of the charge hitting my bank account and was told I could have a partial payment. I said, "No, I don't use the site and I would like a full refund." The woman said they don't give full refunds. I asked to speak w/ her supervisor. The supervisor was way worse than the first woman. She said she would now give me NO REFUND and kept saying over and over, "Is there anything else I can do before we discontinue." It was like Bartleby the Scrivener. They can clearly see I don't use my account. They don't even have the correct zip code for my credit card and they won't give me my money back. I will never use them again. I called my bank's fraud department. I hope that they refund my money. Definitely adding insult to injury when it comes to dating...

I cancelled my subscription on October 23 via email and was informed to also go through the 'Manage My Subscription!' Section of the site, which I also did. Last night I tried to log in to my account to confirm the cancellation had taken place and the site wouldn't even accept my log in details! And yet today they debited my PayPal account! I tried to email them but the verification code wouldn't work no matter what I did, so the email wouldn't send. I called and after being on hold for almost ten minutes they answered. When I said why I was calling, suddenly I was disconnected. I called again, another 10 minutes on hold, I was told that yes, I did cancel, but a week later I must have clicked on "the automatic renewal" pop up box. A lie. They then refused to refund the money they stole from me. They are both liars and thieves.

I have used this site for a couple of years, off and on, in hopes that it would improve. As it turns out, there is no quality at this site and the members, that aren't fake, never update their profiles and appear to be outdated. WORST PART: once you create a Match account, you CANNOT DELETE IT, per customer service at 800-926-2824. The best they can do is CANCEL the account, but they maintain your credit card and account information and "cannot delete the account". BS. I even spoke with a supervisor who stated the same weak excuses! ARRGGHHH!!! NEVER AGAIN!!!

Match.com auto renewed my subscription fee. They gave no notice that this was their policy. They gave no communication that they would do this. As soon as I realized that the account auto-renewed, on a Saturday, I called them Monday morning to cancel and request a refund. I would even have been fine with a pro rated refund. I was "greeted" with 2 offshore customer service reps who spouted party line about "We don't refund. Too bad" and who expressed zero empathy for the situation. Match is a dishonest and deceptive company. It is wrong to not directly communicate that you will auto renew an account, and to compound it with arrogant and rude customer service is over the top. Use another online service.

Match.com is the biggest scam and the most unprofessional website. I had a 3 month subscription and when I kept trying to cancel before the renewal date canceling it would not take and I tried to contact them and had no response. They automatically renewed and I immediately called them and would not do anything except keep my money at full rate. They knew they had technical difficulties and would not admit it and still charged me. They were the most condescending people on the phone as well. Never apologizing or trying to provide any customer service to make an unhappy client possibly happy again.

Be aware that Match will automatic renew your subscription without your knowledge or Consent. They don't even notify you ahead of time to be able to CANCEL YOU RENEWAL with your consent or communication to consumers that the renewal date is coming due. THEY WILL NOT REFUND EITHER YOUR MONEY ONCE THEY TAKE IT FROM YOU, YOUR ARE LOCKED IN.

I signed up for Match because I thought they were reputable, from my experiences I can assure you that they are not. The site is full of fake profiles, old profiles of people that moved on. I got in trouble with the girl I am dating because they still use my profile picture to advertise on emails. They ran my card after I cancelled for a renewal and they will not issue a refund. I cancelled my credit card so they can't bill me again. The winks, likes and contacts increased significantly at the end of the subscription and after you cancel and that is purely by design. Total rip off.

My subscription "auto renewed" even after cancelling my subscription. When I called for the refund, I was told there is no chance for a change. Even after I told them I had met someone, and they could tell my account had not been active for months. I was told it doesn't matter, and speaking to a supervisor would not change this outlook. So, the purpose of the site is to meet people, but if you do (granted, somewhere else cause the site itself is so bad), you are still stuck paying for a service that sucks. NEVER JOIN MATCH!!!

I cancelled my Match subscription after paying for and belonging for 9 months. The screen showed cancelled 3 weeks before it was due. The day it ended they sent me an email that I rejoined which I did not. I called up and wrote them to tell them it was a computer error on their part and they denied it and said they didn't care. Their records indicated that I renewed which I never did. I also told them that in NY State I have the right to cancel any contract within a 24 hour period and after speaking to 3 different people they said they didn't care and they are charging me. I contested it with my credit company but Match sent them doctored up records and locked me out of the account so I couldn't even get copies of the emails. Be careful giving them your credit info, they will defraud you as they have based on the thousands of complaints online.

I had joined Match.com on a one-month trial basis. Somehow, I felt this site could not be as bad as the many, many bad reviews would suggest. So, with a sense of fairness in mind, I said to heck with it and let's see what happens. There are times when in dealing with businesses that we all truly understand they are all trying to make a buck. Whether that is Walmart.com maybe inflating the stated savings for an item, or some companies getting their employees to write good reviews for them. That's life and that is business. The very nature of such is selling a product service presented or in many cases over presented to increase chances of a sale.

I cancelled my account before the end date. Match charges my account anyhow. When I contacted them to refund my money, they said I didn't fully cancel. I have pictures of my cancellation... every step... They still would not refund. Then, after I told them I had pictures of my cancellation (been through this too many times and learned to document everything) they came up with a different b.s. reason to not refund... They claimed I cancelled everything but my account. Well, if they are making it that difficult to cancel, they are a predatory company preying on people in any way they can.

After subsequently canceling my account, they re-billed me! Their "help" page does NOT work. It took me six attempts to cancel and finally it did with a confirmation on the web site. Then I submit a problem (web page etc.), their system does NOT take it. Emails you saying please call back M-F 8 AM - 5 PM CT. I called – Match.com has no record of the cancellation and will not give a refund. Why did it give me a confirmation then? What a scam!!!!!

I'm writing my first review based on dealings with Alexander, Employee ID ** at Match.com. He was polite but extremely unhelpful and sounded almost like a robot. Additionally he allowed his staff to be rude and did not even apologize when I mentioned how rudely his staff had treated me when I asked to be transferred to a supervisor. Match.com STOLE money from me and Alexander did nothing to fix the situation. He acted like a puppet instead of a supervisor. I'm not sure of the qualifications needed to work at this company but they should be raised.

I joined match.Com, but after joining the majority of the profiles are people that haven't been on there in over a couple of weeks or profiles without any photos and no information either on their profile. And when contacted by some members they are not in the new jersey area and was also asked to give them money. And they charge for any special apps I.E. Verification that your email is being read or if you want to use your cell phone is another fee!! And when I asked for a complete refund of my fees. My membership was deactivated, even though they would not refund my fees! So I had to reactivate my account again.

Match is a fraudulent service. They charged my credit card after I cancelled my subscription. Absolutely awful experience. It's your best interest to use another service. Also, the amount of fake profiles on Match is ridiculous.

I kept getting emails from Match.com showing me my "new matches". Just so happens, one of them was my ex that I had gotten back with. I confronted him about it and that resulted in a breakup. They keep recycling user profiles to get people to sign up and I have noticed some members have pictures that look like professional models. That has happened on other websites and they're a scam. Overall, I would never sign up for this service again. I had a Groupon, should have just thrown my money in the trash instead.

Whatever you do, do not use Match.com!! Let me save you some time and money. From my 3 month experience – which I could not get my money back, at least 30% of the "connections" are from fake accounts. This website does not do any sort of account validation and you will be spammed all day long from gorgeous 29 year old models who only want to date 50 year old men. These are all fake accounts and you will get spammed all day. Match.com will do nothing about it and you will not get your money back.

Even after I was suckered into paying for their "service" the first time. And subsequently canceling my account, they rebilled me! Some notes. 1) their "help" page does NOT work. Like, I do know they know how awful the site is and just do not want to deal with it. 2) If you submit a problem (web page etc), their system does NOT take it. Emails you saying please call back M-F 8AM-5PM CT... This web site needs to be removed from society. The owners jailed.

I signed up for Match.com after seeing all the things they claim to be. I wasn't even on there for 5 days before realizing half the profiles are fake, or people claiming to be something they aren't, or catfish. It's a horrible site!

I joined match.com around a year ago and they take automatic subscriptions six months in advance. I used the site for a while, have now met somebody which is fantastic. I went on the match website around September, time to cancel my subscription, so it didn't renew automatically anymore. I followed the process on the site to the best of my ability and had no reason to think this hadn't worked. However I noticed today that they have taken 78 from my bank account. When I called their customer service line and spoke to the subscriptions team they were really unhelpful. They just said because the cancellation was not successful (even if it was because their website hadn't worked properly) they had the right and were going to keep my money. Bearing in mind this money is payment in ADVANCE for a service I don't want, am not going to use and haven't used for several months. :-(

I've only been on Match for a week or so and I get tons of likes from out of state people every day. These are obviously scammers and you can tell by the details that don't match up on their profile. Plus why would so many out of state people try to meet you on a dating site? Match knows this but they don't care. I should have remembered the past when I was a member and they had a bunch of fake profiles back then.

I joined with a link to a 3-day trial. By the second day I had already been contacted by 5 fake profiles. I tried to end the trial and found out that MATCH.COM had redirected my sign up and I had purchased an actual membership without my knowledge. No refunds, no one cares if you are scammed. STAY AWAY, use a different dating site.

I have been charged for 6 month of additional service I did not authorize. Phone reps were rude and dismissive. I will be writing a letter to demand a refund. This is a scam to keep you paying and keep your profile up. Do not use this company as they are not honest.

By far, Match.com has been the worst company I have ever dealt with. I do believe a class action lawsuit does need to occur against Match.com. I was automatically charged for a 6 month renewal without any email or notification. Two days later when I received my credit card notification about the charge I called customer service to get this fixed, which did not happen. They will cancel your subscription so it doesn't automatically renew anymore but they will not provide a refund at all. You're just stuck with having to pay the amount charged.

I have written other reviews on here and things STILL have not changed with this site. They continue to post scamming profiles and profiles that are phony and used to boost membership. IF you happen to find someone on here that you connect with and is genuine, then trust me, you just won the lottery!!! Do not take that person for granted. This site is a waste of money. Make sure that once you know you do not want to renew, cancel. And when it gets close to your cancellation date... cancel again. This will most likely protect you from getting billed again. Make sure you receive the email confirmation too. Save it. My suggestion though is, do not waste your time, save your money and stay off this site. It has gotten much worse than it was years ago!!! trust me! If I could give this site a minus zero, I would!!!

I have been on Match for about 9 months. I have had more interests and likes by scammers than real people. My account was hacked by a scammer. I reported one scammer whom sent me a photo that one can tell easily was very fake. It did not belong to that profile. I sent the information to Match customer service and this scammer is still on the site. They will not take him off.

Match.com. I contacted your customer service twice today. The first call was disconnected, so I thought, the second time when I asked to talk to a supervisor in the USA I was told match.com only has call centers in the Dominican Republic then I was hung up on after requesting to speak with someone from the US. I signing up for a 1 month trial with match in June. After that month, I called and canceled, come to find out I've been charged every month since! I feel deceived and stolen from. This needs to be fixed as soon as possible!

Do not get a subscription to this website. I got a subscription for 6 months, because 6 months is all I wanted. I was automatically charged for a 6 month renewal without notification that my first 6 months was about to expire and that this would happen. I called customer service to get this fixed, which did not happen. They will cancel your subscription so it doesn't automatically renew anymore but they will not provide a refund at all. You're just stuck with having to pay the amount charged. This is the most ridiculous thing I have ever heard. My experience with this site was not the best anyways and after this I will not recommend Match.com to anyone.

I should have went to this site first. Not a mistake I will make in the future. Signed up in July with Match, cancelled in late August over the phone and you guessed it, charged for another three months in October. By far, Match.com has been the worst company I have ever dealt with. I do believe a class action lawsuit does need to occur against Match.com. Their NO REFUND policy is a joke. This is a scam and I will inform everyone I know that it is a huge RIP OFF!!!

Match.com is a fate worse than death. The only person having success on that site is the one who created it. What a joke. They will also auto-renew your subscription without warning.

I was on the website for approximately 1 1/2 mos. & would get notified that I either had an email from someone or a wink; when I would respond, it would say (every time) that their profile was not available. I wanted to check out their profile before I responded of course! So, when I went to cancel, it said nothing about giving me a refund, only that I wouldn't be charged after the time was up. This is wrong! If they are not living up to their agreement, then I should get my money back. There were too many guys just looking for a sexual partner, of course, they were reported. If I wanted anything extra, uh like being in the spotlight, they wanted to charge me for it. Isn't this supposed to be automatic? One time it asked for some money to "guarantee" that my email would be read! What? You mean I have to pay more for what I thought I was already paying for? Do not use this website, they are a ripoff!!!

My kids used my card to set me up with Match. Cute, I know. I called immediately and cancelled. Match says no refunds. Am I still in America? What just happened? Worst company I've ever dealt with.

I had only heard good things about Match from family and friends so I decided to give it a try. Overall, I am disappointed that there is no real screening process. My "daily matches" have included men with vulgar online names (ex. Lickherslow, lovesbig**, thickand**... You get the idea). I have had men proposition me for anonymous sex or just send rude emails with the clear purpose of offending. I am a "good girl" interested in meeting a special person. I actually dread opening my Match emails. My other complaint is the overall lack of quality people. This may just be a sign of the times, but is anyone literate anymore???

Match automatically continued. Called and emailed to cancel service. Was not able to get refund, because I used the email account to reach them. So unbelievable! So unprofessional! No wonder all the crooks and thieves use MATCH to try to steal money from you.

Match.com was a service I used for a period of 3 months. It sucked, of course. But as with all of these kinds of services, everyone knows to immediately check and cancel the auto-billing, which I did. Then this month (October) they auto-billed me. I am on the phone right now informing them that they have illegally billed me. The clerk, who is refusing to refund my money, claims that "since you used your account to send us 6 demands for a refund, you have to pay for the service for this period."

I was impressed by the number of members but only a few actually answered. I have cancelled the subscription online, I came through the whole process carefully and the request had been processed. After two months I found the two debits on my account. I have unsubscribed again, received no email confirmation again so I called customer service (was not easy to find) and I was informed politely that they found no requests of cancellation and are NOT able to REFUND any debits. Because of the unwanted debits I regret I have ever created the account.