Match.com Reviews

It's deceiving to advertise something as free when it is not. It is a useless site with no hope of meeting anyone unless you pay the high fees. Dating sites should be more upfront. They want the users to be honest but they are not.

I chose a 6 month subscription, from July 29 2017, today I saw a charge for another $119.94 USD on my BMO MasterCard so when I went to cancel it as I wasn't getting much good prospects on this website. I called my credit card company and they also tried to get my money back and Match would not cancel the $199.94 USD authorization for the renewal fee. So now I have paid for another 6 months until July 29 2018 and I get nothing, zip, nada! They are the worst, be careful. I think this is one way they make money off customers with their crafty no refund rules. I am very angry. I feel ripped off. I don't like the way they do business and will never return!!! I have a cancellation number # ** dated today January 29 2018 but it means nothing it seems. What scammers. Making money from people for no service!!!

I have had a Match.com account for a couple years, and had rarely if ever used it because I hate the idea of paying a pretty high fee with no guarantee. I went to log in this weekend, with the intent to try it for a month by paying, but my account had been banned. There had never been anything inappropriate on my account in any way, but they say somehow, on an account where I can’t message anyone, and basically can’t do a thing, I did something to get banned. To not, I log in to it maybe once or twice a month, at the very most. I emailed their customer service, and this is what I got back: "Thank you for contacting Match regarding the status of your Match membership. Please know that due to our Terms of Use, your Match account has been terminated. Due to our privacy practices, we cannot disclose specifics about any Match account, including your own."

I canceled the auto-renew on my Match.com membership but Match still took money. I complained to customer service who claim to have "no record" of my cancellation. Repeated refusals to refund as there are "no glitches" with the cancellation system. They are "legally required" to tell me I can complain to the ombudsmen but actually stated they wouldn't engage with them anyway! Unbelievable. Wish I'd seen the reviews on here prior to signing up. Seems a lot of people have had issues with their "faultless" system.

When I signed up for Match.com I stated, "I only want the 6 month trial period and do not want any automatic billing to my credit card after the 6 months is up". I just saw on my charge card statement that I was charged $8.75 for the next 6 months. I called to complain and stated I was NOT paying the bill. The rep who barely spoke English said that once the charge is posted to my charge account they have no way of refunding my money. I had the rep check the records and did acknowledge my desire NOT to continue with Match.com after the first 6 months and for my charge card NOT to be billed any further. That fell on deaf ears.

On my profile I had my account set to not auto renew! Instead Match charged my account and then refused to refund the money. I talked to multiple people at customer service. The first two hung up on me. They have a problem with their account settings and refuse to even look at it. Will never do business with them again!! Their site deliberately takes advantage of you the consumer! One they absolutely refused to listen to what I had to say! Two they said I sent messages after my account renewed which I had not! I wasn't even in a location to have done so! They will not help you and they will lie!

The company does not give full refunds. I thought I'd already canceled my auto renewal as I hadn't used my account in over 6 months so when the 6 months renewal bill came of $120 came, I tried to get full money back. Very frustrating experience to be forced to pay for something you didn't want in the first place and hadn't been using. It is also frustrating they refuse to let you talk to management or someone who can actually do something. In the end I got back $68 of the $120. Still frustrating to not get back the full amount and that automatic renewal is automatically on so they can trap people like this. Not cool guys.

Paid subscription then account was hacked because of apparent spam sent from my account which I couldn't even log into in the first place. Very unhelpful customer service basically accusing me of abusing my account. Will be in contact with the bank.

If I could give it negative stars I would have!!! I followed the steps online to cancel my subscription a week before my renewal date. It stated my account will be open for the remaining time of my subscription. The day my subscription was up I was charged for a renewal. I called the customer service and was told they had nothing showing I had cancelled my account. They refused to refund my full amount. When asked to speak to someone else they refused. I hung up and called back and was told the same thing. Then I proceeded to tell them how I would complain online and give them bad reviews and they finally decided they COULD actually refund my money. I will still be giving my review of the company. If I could give it negative stars I would have!!!

Who hasn’t let a subscription renewal date slip by? An ethical business gives its subscription customers a little advance warning to remind them of an upcoming automatic renewal. How ethical is it to not only automatically renew without notice, but then to refuse a refund the renewal subscription when the customer makes a good faith effort to contact the organization within minutes of the organization’s operating hours?

I joined match in December 2017 for a one month subscription. I cancelled before the end of the month. The problem with Match I had was it is full of male scammers. These scandalous ruthless heartless individuals prey on woman. Please fellow woman never fall for these men, they don't care about you. All they want is your money. They will say all the right things to make you believe they love you and care deeply for you. Believe me. All they want from you is your money. That is their only one objective. To get your money. I called customer service to report these individuals, I believe they do not care. Women beware of this site. Avoid getting your heart broken and scammed out of your money.

Decided to give Match a try last July, and they had a promotion for a 6-month membership. After said six months and a whopping 2 conversations that lasted more than a week, I figured I would give it one more month, if only to see what would happen with the person I was currently talking to (this is conversation number 2 that was more than a few days.) Turns out, I had been auto-renewed for another six months, without even a "heads up, we're going to charge you full price!" email. And when I went to cancel the new subscription, it says that I can cancel at any time, but my account will remain active until July when it runs out. Save your money and don't bother with Match. You'll have a way to kill time sorting through the random profiles they send your way (Because they ask for your preferences, and then send you the exact opposite anyway) but you probably won't have much luck speaking to a human being.

I signed a 3 month subscription with Match under the impression you had a few days to cancel if you weren't satisfied. Within a few hours I wasn't satisfied so I called customer service so I could get a refund, this guy proceeds to tell me since activity was on my account I wasn't allowed to cancel! So I called back and got a girl this time. She told me since I got the 3 month subscription and not the 1 month subscription I couldn't cancel (so 2 different answers). I asked to speak to her manager because I was getting conflicting answers, she said no I couldn't speak to the manager and kept telling me she was going to hang up on me and she DID!

Match.com has a SOP (standard operating procedure) O that isn't fair to a customer. If another user of the sites files a complaint against, there is no way to fight the accusation. Match then CANCELS your account through a email without refunding your monies. There are no rights for the accused! The SOP fraudulent. Secondly there are several FAKE PROFILES.

Blocked another member for cussing me out, because after she emailed me, I told her that I did not like the piercings in her face and not to email me... The other member cussed me out and I reported it to customer service, and they terminated my account, and kept my money! Site is a total rip off! Plus the site is full of scamming companies and viruses now...

I have been on Match a couple different times. I chose to cancel my subscription in Sept 2017 knowing it would end in December. When I canceled online it stated that I would not get re-subscribed. Then on Jan 2nd, I saw a charge of 119.00 from Match. I just spoke to them, and they said that the cancellation for some add on charges which is complete BS. I had no extras on my account. They stated that they could not refund the 119.00, even though I will no longer receive email notifications, etc. Does that even make sense??? So I just basically paid for 6 months that I can't even use. What the heck is going on with this company???

A couple years ago I took advantage of Match.com's offer of 6 months for free if I didn't find anyone in the 6 months I paid for. I took a nice selfie, wrote a detailed profile, and sent out hundreds of messages to young women. Long story short, I never met anyone... I don't mean I never met anyone "special". I mean I never met ANYONE face-to-face. The vast majority of women I messaged never even responded, and no one took the initiative to contact me. As far as I'm concerned Match.com is barely short of an actionable scam. Don't give these people a penny of your money.

They auto renew you, after you try it out and just keep charging your card. But don't tell you about auto renewal at sign up. They won't refund money, won't let you talk to anyone, and just hang up the phone. ** you match.com. You scummy pieces of **.

They are giving you the option to cancel under the settings, but you might as well not try since they will automatically charge you again despite cancelling it in a timely manner. They are basically giving you the option to feel good about it but it is useless.

Match.com started running off seniors a few years ago. Then later, changed their mind when they saw how much business they were losing. Long story short, they could care less about seniors, only money~!

Both Match and POF.com use fraud to deceive you into paying a monthly or bi-monthly fee to discover who on each site wants to meet you. This is a huge hoax on the subscribers, as the majority in the want to "MeetMe" fields have never read your profiles nor have any desire to meet you! Addressing it to POF or Match and you rarely get any reply or a ** excuse that many are emailing and they will get back to you. All a fraud. Internet fraud involving money transfers is a felony, it is also a form of wire fraud. I have filed online complaints and notified the RCMP and FBI. If you have a profile on either site, you may wish to cancel your memberships. If you are a business that invests in IAC/InterActive, you may wish to dissolve your financial obligations with them as the RCMP or FBI may investigate you also for supporting a company involved in financial fraud on the internet.

First off if you're a guy on Match, 90% of the profiles are fake. They last about a day and they're people wanting you to join sex websites. 2nd most of their profiles are inactive but they show them as active to draw in people. 3rd I discontinued my membership in July. On December 28th, they found my new credit card number less than 30 days old account and charged that. I never gave it to them they somehow found it on their own. Beware of their fraud.

I signed up for Match.com on January 4, 2018. I used the service for one day. The first member that I messaged asked for my personal email address. I did not give it to him. I hit the reply button and the screen took me to another member's profile. I reported the second member to Match.com through the second member's profile as instructed. I could not report the first member because he removed himself from Match.com. I have asked Match.com for a refund because I felt nervous about their quality of security. They said they would not renew my service after three months, but because I emailed through them, they were unable to refund my money. The customer service rep that I spoke with over the telephone hung up on me. The customer service rep that I wrote to through the "chat" service said they were unable to refund my money because I emailed through them and that is their policy.

I recently had a horrible experience with them. I have tried contacting multiple times via email and chat and then finally reached someone by phone and they told me I was outside the window for refunds and they would not offer me a refund. This was a horrible experience. I recommend staying as far away as possible from Match.com.

I was recently charged for a 6 month subscription. I had initially signed up for one month and was horrified to find a charge on my credit card for six months. I called Match and they said that they could not issue me a refund as I had sent a message two days prior, therefore under section blah blah blah I was liable for the 6 months. They would not let me speak to a supervisor and the gentleman that I spoke with said he is hanging up on me as there is nothing that can be done. So that night I looked on my web page, looking to remove my credit card when lo and behold, there is a notice that says, they can only renew your subscription for the same amount of time as you had originally. In other words they cant charge you for 6 months when you only had a one month subscription.

I would have not believed it until it happened to me. Match.com is closed for any kind of customer service or fraud alert outside of normal business hours, this means someone can get into your account, turn off the email address notification, get into your account with your birthdate and credit card number...and also change your profile photos etc. Now you try to get into your account and you are locked out because they changed the email address in your account. Wait and still have your credit card number and birthdate!!!

I subscribed to Match.com in June 2017. I had a discounted rate through Groupon, and knew I did not want to be auto-renewed, especially at the normal rate. Upon subscribing, I followed the FAQ steps on Match to make sure my account would not be auto-renewed by cancelling my subscription. My subscription expired on 12/29/17 and auto-renewed at $119 inexplicably.

The automatic renewal is very tricky to cancel and the customer service does not make any exceptions for the multiple barriers that the company sets up to bar cancelling the membership. Once it renews, the company will not pro-rate cancellation. I attempted to cancel numerous times but the website either kept crashing or did not provide confirmation of the cancellation.

"Matchmaking" business: Some of the profiles offered to members may not be associated with this site, may have never been associated with the site (just gave their profile at the beginning and never signed up), or may no longer be affiliated with this site. Members have no way of telling, and are not told either at signup, or during the tenure of membership.

Within 3 hours I was personally contacted by Four (4) oObvious scammers. One, who continued for 3 weeks under an elaborate false identity providing: Address, Photos & Widower Back-story. Never received A Refund!

Earlier this year I had tried Match.com out for one month and paid the full $42.99 charge for the month. I had no success, so I decided to cancel considering how expensive the monthly cost was. In June, a 6 month promotional deal was released for around $4/month. I decided I'd give it another shot. Shortly after, I started seeing someone in August. From that point on, I didn't use any dating applications. In September, I had remembered I needed to cancel my account and subscription and made countless attempts to log in, with no success. I clicked the "forgot my password" button and was informed an email was sent. Days went by and no email was received, including my junk mail. I tried this 15+ times over the course of the last several months, still with no success.

Sent email offering $7.79 per month for 6 months, so $46.74 total. Plus an additional 35% off. So $32.72 total. At checkout total is $71.57. I assume this is illegal in the US. I certainly would not trust such a company with any info.

I originally signed up for a 6 month membership and was well aware of their auto-renew policy and knew my membership would have auto-renewed in December. I intentionally made sure I cancelled my membership in November, received a confirmation number and a message stating that I could still use my account up until the expiry date. I had my profile hidden as I had met someone and no longer had a need to be on the site.

I deactivated the account and selected cancel and was still charged. Customer service will dispute your charges and provide bogus reasons you can’t receive a full refund. If you disagree they will hang up. The site is a bunch of crap. The same people always populate in a search and half the accounts are deactivated that do populate. There is nothing free. It’s free to put up a picture of yourself. There is no free communication not even during the trial period! Match.com is crap!

I haven’t been on Match for probably 8 years now and still receive constant emails from them even though account cancelled and unsubscribed. Women still send me messages, so unfortunately Match just uses a bunch of old inactive accounts to pad their numbers.

I am at a complete loss of words for the quality of customer service that Match.com offers. I had only used their services for one week and noticed that my account was on auto renewal for the past six months. I have been charged twice in the amount of $65 since I had last used it and when I called to report this innocent mistake, I was told no refund is possible, there is no manager to speak to and the system won’t allow for any other changes. This is an absolute outrage. After trying to understand and get information from the rep, she says that she is not able to help me further and then hangs up on me. I have never had an experience like this before in my life. Even Amazon refunds when someone is unaware of an auto renewal and doesn't hang up on you. Apparently, their policy is to not help you and then steal money from you. This is not OK. I do not recommend this service to ANYONE if you care about your hard earned money.

I had stopped using this site months before the "auto renew" date, and had at the onset of my initial subscription turned the auto-renew option OFF. They DO NOT send out any kind of warning/ reminder/ nudge that your subscription is almost about to be renewed. I didnt think it mattered since mine was supposedly turned OFF. But, oh boy, still got charged $130+ anyways. I got online and cancelled the entire account THE SAME DAY they tried to charge me (and I ONLY knew about it because my Credit Card co sent me a possible fraud alert, or I would not have known otherwise!).

EVERY DAY I am told to change my password and my Facebook password. Every day I am told I have been hacked. NOBODY fixes my problem!!! Last Friday I was told to change my EMAIL address, which I did. Same thing happened. Have not been able to log in all weekend. I've been told a Supervisor will contact me but they never do. I have asked for a refund but never receive one. I am forwarding a copy of this email to the Better Business Bureau. If I cant use their site and nobody will help me and I cant reach a supervisor, I am asking for my money back. Absolutely no customer service!!!

Dating sites are all a bit sketchy, but I had thought Match different. Forgivable is their focus on physical traits that reinforce that only good-looking people get dates, but that is the world in which we live. Pardonable is their so-so performance on keeping scammers off the site - hard to catch such beasts. BE VERY WARY of anything involving money with them! They make it difficult to cancel subscription and they never reimburse you. They will lie to you about the opposite sex being interested in you to get you to sign up and then say, "Sorry, we do not give you your money back ever". Do not believe what they say and be very careful of ever giving them money - you can consider it gone. They would not reimburse me - even though I asked in a very polite/friendly manner for them to be reasonable.

Match.com sucks. Just read the other 2000 one star reviews. I should have came here before I wasted 60 dollars. All they are going to do is prey on people with low self esteem, the site is designed to basically not work. Don't do it, you will still be alone but at least you will still have your money.

I just joined last night. After a bad experience with the first person I emailed with, I called this morning to get a refund. They refused saying because I sent 2 emails I could not get even a partial refund. So they're keeping $131 for a 6 month subscription when I called to cancel in less than 24 hours.

Unfortunately, I have nothing good to say about my experience with Match.com. I was catfished but thankfully realized it rather quickly, had another experience where I ended up needing an Order of Protection filed against a guy who was harassing me, and then automatically charged after I hid my account because I didn’t realize I was on auto renewal. The company does not even offer partial refunds. There is no way to know who is actually really available on this site so you will waste your time looking through countless accounts that either will never receive your message or they are not even checking their profiles anymore. Although I chose this because I wasn’t interested in any hookups, it appears that that is what is the norm for most guys these days. I will never use this site again and am telling everyone to stay far away from Match and look elsewhere. It’s a scam. They just want your money.

After spending $60 on a six month subscription we were kicked off 24 hours later for openly admitting we are polyamorous and they only gave us a $9 refund. That's a joke! No one has returned any of our phone calls we've only received emails, for being a large corporation the way they run things is pathetic. And I am writing reviews on any place I possibly can about this company. I fully intend to exploit it as much as possible. I hope the $50 was worth it!

I have been a member of Match for over a year and decided to give a 3 month trial a chance AGAIN!! Unable to log into account. Ask for link to reset. Never arrives. Fake profiles and unrealistic expectations. There is no guarantee for 6 month matches. Stay far away!!

I do not usually write reviews. This one is necessary. Match is a scam on several levels. There are an enormous number of fake profiles on the site that randomly "Like" and "Favourite" you before you pay. This gives you the incentive to pay and check out who liked your profile. When you do pay, the people who like you are all crap and fake. I verified this two different times with two different accounts over two years. They will claim that they cannot control these fake accounts and while that may be true to some extent, they are nowhere near the problem on any other dating app or site (Coffee Meets Bagel/Bumble/POF) for example.

I've been on the site for close to 3 months. Most of the responses I've received are from FREE members who are NOT able to communicate with you but only allowed to like your pictures or send a wink. Any other members that contacted me could not speak English and from another country.

Signed up for Match. They took my money and then never sent me a single email. I complained and canceled service. Match continued to charge me until I caught it. Told me something was wrong with my email. Nothing is wrong with my email. I never had problems with anyone else. I made three payments and never got one bit of service. They said it was my fault. They are scumbags. Never do business with thieves.

I joined Match and have tried to find women to be friends with or a relationship. I have had over 145 views and I have messaged them all. I had one respond to one thing that was auto generated then their profile was gone then the picture changed. I had another message me back. Talked for about 2 weeks. Texting our cell phones then she asked for a prepaid credit card stating she could not buy one where she lives but where she said she lived and where her phone # was located where 2 totally different places and she would not answer any questions. I asked or would not give out any detail where she lived but wanted to meet.

Downloaded their app and all of a sudden... I was freaking charged $115 for a 6-month subscription. Not sure how that happened. I know the first thing they sent me to when I used their app was this "please join to view" page. I don't remember clicking on anything. Instead, I exited that screen yet somehow I'm now a paid member? WTH. I did try out their 1 week trial for $3 or something so they must have kept my PayPal info. I clearly do not want to pay $100+ to join this site when FB is FREE!

First they sent female matches then matches far older then my account was compromised and other photos and leads from North Carolina. I asked for help. Nothing. I asked for cancellation. They told me do it myself. I asked for partial refund. They refused. I have heard other horror stories. STAY AWAY.

I read all of Match.com’s information. Despite what they say I was harassed and feel it was a very negative experience. I called to request a refund. The rep was rude, unhelpful and refused to let me speak to a supervisor.

I had been a Match.com user for the past 4 years. While a paid subscriber, my profile generated pretty much no interest. Soon after my subscription would expire, I start receiving emails from Match saying "this person is interested in you", "you had ** number of views", "this person liked you", "this person rated you a "YES" in their daily matches" etc. But they would never show you who may be interested unless you renew your subscription. Ultimately really piquing my curiosity, so I end up renewing. Only to find the person was either fake, they weren't really interested, or I would message them, and would never hear back. It seems Match.com is ONLY set up so that the only way people can possible converse or meet is if BOTH people are paid subscribers. I messaged several who were reported by Match.com to be interested, but never heard a word from any of them.

The site is confusing and poorly organized. Even with my profile requirements listed I was getting emails from all over the US. I had several glitch experiences with the message section where I would check on one box and go to the bottom to delete selected messages and it deletes all messages with no way of getting them back. I have had at least two experiences where two people were sharing one profile. I've had experiences where I responded to a recent messages and the site says those profile isn't available due to some kind of scam related issue. Their customer service people are dreadful and robotic. I was on the site for a week (had signed up for 3 months because they offered a big discount) and they refused to refund my money even with verification of all the problems! Don't use this dating site.

I signed up for a one month membership. And before I could even search and reply to profiles I was banned. Now there's no activity on my account. No weird photos or creep messages. Instead I get a link to backgroundcheck.com. They never checked my background because I don't have a criminal record. I complained to the BBB to no avail. Please stay away from this site.

I've been a member, on and off, since 2003. Constantly making changes to the site format, few if any that improve its usability. The opposite, if anything. Constantly implementing hoaky, hair-brained gimmicks and "features" to soak more money out of you. Popular with the naive and gullible, not with experienced users who know better. Any effort or system that used to be in place to screen for scammers went out the window years ago. STILL implement the absurd "Wink" and "Like" program. Right when adults in our society are more immature and juvenile than ever, they give a 30-, 40- or 50-year-old person the option of contacting another grown adult by "hiding" behind a button that you click. Now they even have a "Yes" rating. It's like we're 12-years-old playing a video game in an arcade. How lazy and insulting can you get? "Wow, you like me enough to click a button." It's no wonder why the dating and relationship world is in the state that it is.

I canceled my membership auto-renew months ago. I stopped receiving emails from them at that time. Today I noticed my bank account balance seemed lower than it should be, so I went online to check, and Match.com auto-renewed me again anyway. I opened a customer service chat with them and they demanded a cancellation number, which they never sent to me months ago when I turned off auto-renew on their site. Run away from this ripoff company as fast as you can.

I had unsubscribed once but realized I still had 2 months left so I let it go. I made sure I unsubscribed again so I wouldn't be charged on my credit card. Lo and behold I checked my statement and I was charged for the month again after I had unsubscribed again. I. called my credit card company to complain. They stopped the payment and gave me a credit. So later I find out that Match has blocked me permanently from the site because of THEIR error or should I say unethical scam! I complained to Match about this but to no avail. After reading all the reviews about this deceitful site I'm glad I'm permanently blocked! Someone should take legal action against them!

They renewed automatically my subscription whereas I had requested online not to renew it. I ask to speak with a manager and they did not let me do it. I do not want to hear anything about this site that is managed by a bunch of scammer who do not respect customers at all. Please avoid!

I will never use Match.com again, after they deleted my premium account without prior warning or reason. It took them 2 days to respond, and said that it had been deleted permanently as it accidentally tripped some spam filter. Now I've lost all my messages and history. I would avoid Match at all costs. I've used them a few times in the past, and every single time they end up automatically renewing my subscription and taking money from my account without my specific consent. I end up having to spend ages on the phone with them trying to get it refunded. Match is an expensive waste of time, and I'm glad that they are losing market share to other better dating apps. Their customer service is woeful. Their app does not work properly.

I signed up a 2 weeks ago and have been slow to embrace reaching out to anyone on my own. I just happened to look at 'likes' and 'interests' sent (supposedly by me) and there were more than 20. I NEVER EVER hit interest or like on any profile to date. I have responded to some emails sent to me, but this is NOT acceptable. I explained my concern on them sending things on my behalf without my consent and I want my money back, but all I got was a 'sorry' and 'we don't do that' and they switched me from auto renewal. Totally unacceptable. Buyers beware - they are sending messages on your account without your consent.

In cancelling prior subscriptions over the past few years, I commented as some of my reasons for cancelling were: 1) I very frequently did not meet the criteria of women whose profiles were offered to me as potential matches, especially in desired age range, and 2) that the women offered as potential matches frequently did not meet my criteria, especially as to important ones like age and distance. This results in a great deal of time lost checking profiles that weren't appropriate. They were cheap filler to make it look as if Match was doing something for their money.

Ladies, don't waste your money. I'm not sure what's going on at Match but even after you pay for a subscription you're bombarded for requests for more money for more services and the guys you are shown are repetitive and not great. Only through their desktop site is it easy to search for guys according to your preferences. The daily matches are terrible. I think you see mostly people who have paid to be promoted. Try other sites first, Match is bad.

I paid for 6 month sub. I did not use it for last 3. Account was placed on auto renewal. I canceled the day I saw the charge on my account. I called and canceled but they will not refund me. Awful site. They say it's in the fine print. But I canceled. They should be able to refund me and they refuse. I'm a widowed single mother who just can't afford this. That $80 was part of my rent.

I never use dating sites but it is clear this one is a scam. People send you likes and they are ALWAYS model material but when you click on them they suddenly deleted their profile? Come on. This is clearly some kind of ploy to get people thinking they can meet a model on the site but appears that the site is making these things happen. I don’t think most of the people on the site are even real. They never respond and have ‘hidden’ profiles. I have never seen anything like this. You have to be an idiot to not see through what they do. I am going to report to the BBB.

I signed up for a one month trial, not knowing that any time you sign up for a Match.com account, you agree to be billed every month indefinitely. When I saw that my account had been autodebited for a service I didn't use beyond the first day, seeing how pointless this paid app was compared to superior free apps, I called expecting an easy refund. I was told by 4 employees that "there was nothing they could do" and "no way to refund in the system" but that I would continue to have this service for the next month. All 4 employees refused to transfer me to a supervisor. I informed each of them that it was their obligation to transfer me to a supervisor. I took down all of their company numbers-- I believe one of them was lying, as he gave me a number that was far different than the others (with only three digits).

Joined Match.com and selected the 6 month option ($131.95). Match terminated my contract only after one day and refuses to refund my money. Do not join this online dating service. Profiles are out of date, most members are no longer members. What a rip off! Stay away!

Months ago I cancelled my membership and recently was charged the auto renewal fee of 137.00. When I called customer service they said that it wasn't their error nor could they refund me. They were rude and stated that there was no one there I could speak with regarding the issue. He stated he could give me a partial refund and when I asked why I could not get the full refund he stated that their system doesn't allowed it. The only way I could get a refund was supposedly to go online and email them but the system is down and they give you the same customer service number to call.

This dating service is a farce. It does not provide profiles according to your selected filters. I constantly get profiles from every type of Woman "EXCEPT" what I want; and, from every Geographical location on the North American continent that is not feasible to dating... When I complain, they ignore me. When I tried to cancel my membership they changed my password and wouldn't let me log back in nor reset my password. I had to call my bank and cancel the credit card and reissue a new one that this "club" couldn't have access to. BE WARNED!! This company WILL SCREW YOU!

Match.com knowingly engages in dishonest business practices and extorts their customers: 1. When you sign up for a subscription you’re given several different options to include a one-month membership, a 3-month, a 6-month etc, and with each longer term is a price reduction incentive. I chose the three month option but be sure to read the pages and pages of fine print because after my 3-month subscription expired they auto-renewed me for $79.00. They did not send an email or any sort of warning that my subscription was about to end and auto renewal would take place (why would they??? I’d then have the opportunity to cancel). The day my subscription expired they charged me the $79.00 and that very day I called to cancel my membership and request a refund but the customer service rep refused a refund, refused to let me speak to a supervisor and hung up on me.

They approve my profile then immediately terminate it without any cause. I paid for the service and I didn't even send a message yet. They refuse to tell me what I was in violation of. They are clearly discriminating against me based on my race, wealth or something that some keyboard jockey over there doesn't agree with. I put nothing illegal and hardly put a few lines about myself in the self summary. I emailed them resolutions@support.match.com, called them even and they refuse to answer. They give no explanation whatsoever. They must be just point blank discriminating against me. This company is doing something very shady and clandestine. Do they think they can run some kind of reverse eugenics program or something? This needs to be covered in a major news story.

I was a loyal customer of Match for 12 years. Paying my subscription and never having a problem until Nov 2017 when a lady on match wrote me and told me to get religion. I politely wrote her back saying that she is "shallow" by not respecting my beliefs. She complained to Match and they blocked and deleted my profile. I asked if they could explain why I was blocked since I had never had any complaints and they sent me an email, "they cannot comment on blocked profiles, even mine"... geeeez.

So I sent over 200 outgoing messages. No replies. Not even a "Hi!" Normally, I would reply "Hi" even if I wasn't interested. So I feel like I am blocked by a hacker. I called them. They pretend they don't know anything. They would have to look at the computer code. They obviously didn't. So my reliance on the site has caused unlimited undue psychological trauma. 100% Cyber Stalking. Can you imagine being conditioned to get no response out of thousands of messages.

They are the worst site I have ever used. I make a new account and I am kicked before I get on. They refuse to tell me what error their site made in my application. Find another site. This one is terrible. Not to mention horrible customer service.

I am a nurse, employed and single. Match.com will not allow me to join their dating website for an unknown reason. Yet they seem to allow married people and sexual offenders. I can't even address why they refused me as they won't share that. Very odd and I think they are profiling people.

I opened my profile to find another woman's photos on MY profile, still under MY username and under my control. So, where did my photos go? Who had control of MY profile? Meanwhile, I notice several men's photos had one username, only to see their photos change under their username. So, I didn’t know who was who. I called to tell Match how I was concerned for my security and that I didn’t even know which man I was communicating with. Match outsources customer service to the Philippines and the reps are very robotic and hard to understand. It took three lengthy calls where the reps refused to refund and hung up on me. I Was shocked that by the third call, I was supposedly refunded. I have to wait 5 days to be sure. Home office is Texas. Naturally, They don’t have a phone number. The only guy that I had any interest in was found on pof (the free site). Why would anyone pay for horrible customer service and faulty profiles???

DO NOT EVER USE THIS SITE. IT IS FILLED WITH SCAMMERS! I have been on the site a little over a month. I have been contacted by 4 different scammers, all seeking money. The scammers all appear to be **. I have brought this to the attention of Match.com through Marilou ** in their Customer Support. She refuses to do anything. I personally now know of 3 people who have been scammed through Match.com. The first person was for over $10,000, second for over $5,000, and third for over $4,000. THERE ARE MUCH BETTER SITES THAN THIS. Use OurTime.com, OKCupid.com, or CompatiblePartners.com. MATCH.COM is absolutely the worst, and there appear to be more scammers on this site than actual people. Further, they seem to run the same profiles over and over again even though the people do not appear to be active on the site any longer.

I signed up for one month only (paying the higher price for one month option) and right away I canceled the auto-renew because I did not want to get charged again. I got very weird people contacting me, poor selection, and on top of it all they CHARGED ME AGAIN WHEN MY MONTH WAS OVER! When I called to get a refund they told me they do not do this - it seems like this is a common problem for many users of this shady site. What a shame that they conduct business like this - I am appalled and very angry at them. DO NOT USE THIS SITE!!!

You think a huge company like Match.com would have the same standard of service as say, Yelp, Nordstrom, Amazon etc. or at least I did. But make no mistake, this is a site that wants as MANY CREDIT CARDS as possible and will by any means necessary attempt to keep charging your card. Cancelled membership 45 days before 3 month subscription ended. (By the way, they don't allow you to even be on Match with a temporary membership/without participating in auto-renew, it's up to you to go in and cancel it before they take money out again.) So I cancelled in plenty of time and wrote down the cancellation number.

Well this worked on quite well. I met someone on Match and last week we were married. Just don't give up keep trying. We were dating for about five years.

My Match.com account was hacked twice in the matter of a few days. Also, I received very poor matches: scuzzy looking, no vehicle, no job, etc when my settings were set much higher. I was a paying user also. Very low number of people actually respond to communication.

When I first got the account, I was unhappy. I cancelled the account within days of opening, due to the fact that all the same people from the free dating sites were also on Match. Their selection and help that they promise are a lie. But my credit card was still charged the following month, when I called to be reimbursed they told me they don't give refunds. I am very angry and dissatisfied with the way they conduct their business. Beware all. Do Not Use MATCH!!! They are frauds and will rip you off.

I have been on Match on and off for about 3 years. I never met a person of quality on that site and even had several incidents of stalking, harassment and inappropriate contact from members. All of which were difficult to report or get Match to address. Their blocking only worked to an extent and even after implementing it stalkers, harassers and the like were still able to contact me. Everyone I met on that site was interested in short term satisfaction over a long-term relationship, which was contrary to what they stated and outlined in their profiles.

I was constantly unable to login and they said there were potential security issues and it was for my protection. The last time they said they fixed it and I still could not log in. I complained and they terminated me for no reason. They said I need a court order to find out why. I have all the emails.

How Match.com scams people. Match NEVER identifies if prospective mates are paid members. Only paid members can respond to a message you send. Match does not tell you when a prospect last visited their website. Match doesn't reveal WHO has sent you message(s) unless you are a paid member. If you pay, you may discover the message(s) came from a fake or deleted member. As a paid member, I received average of 2 or 3 fake messages a day, meaning the profiles were deleted by management before I could even respond or were obvious "catfish" attempts. Daily email with 24 pics of prospects are basically same photos rearranged. They also mix in some that are NOT someone that meets your criteria. Despite their TV advertising, now you know why you're better off trying almost ANY other dating site.

Makes me wish I would've read this first. First they make you sign up for auto renewal unless you want to pay an outrageous amount for a month trial. Then when you cancel the auto renewal on the date of renewal they will still take your money and tell you they can give you a one-time partial refund. Making it so that you have to keep it another 3 months. I had to call them and they don't make that easy. There are no numbers listed on the website. I had to Google search that.

Match.com was a terrible experience for me. It appeared to have many single men in my area and so I paid the $100 fee because of the money-back guarantee. However, the way they found matches for me was seemingly random. I often saw men way outside of the parameters I had set and many men within the parameters appeared to not actively be checking their accounts. While I had hoped to find more people that would be open to long term relationships, many profiles were just as wishy washy as the free sites. My profile got significantly fewer views than my presences on POF, OKC, and I assume Tinder based on the number of matches I received there.

I have complaint about Match.com. I have been a loyal customer for many years. I renewed my membership with them three days ago and paid my membership fees for three month. I started making connections with men (I am divorced and looking to have family) when I suddenly found out that my account have been BLOCKED AND MONEY REFUNDED to my PayPal account. I have sent numerous emails, they said "account have suspicions activity"?!? Recommended to open another email and another profile - which I did - and they BLOCKED ME AGAIN AND REFUNDED MONEY!!!

It took three days of calling and emailing for anyone to get back to me.

I had account on this website, then I deleted all information, photos, went to "hidden" status and canceled my account. (3 +months ago). BUT recently I received email from this site informing me (very cheerfully), that my profiled (that was canceled) was visited 5 times in the last month. How could it possible happen in real world? Probably no chance. But there was a chance on Match.com, which collects ALL profiles that were created for years and years and presented them to current customers showing (pretending), that they have millions of members. (Majority - non-existent). That is how their Marketing works.

I just wish ratings went from -5 to +5 so 0 was neutral. I placed a 1 star, but actually in my scale I would give Match.com a (-4). I paid for a subscription and within days I learned that the 2 main problems with Match are 1) Auto-Renewals and 2) Fake Accounts. Let me explain below: FAKE ACCOUNTS. The new Verification section is optional (vs being required). Therefore there are a lot of fake accounts. In order to give assurance to viewers that my profile was genuine, I still went ahead and verified my identity with my phone (via SMS), Facebook, my Email and Twitter. I kept getting API Code errors when trying to verify Google+ & Linked In. Neither my profile of any profile I've seen shows to the viewer that I had verified my identity with my Phone, Facebook, Twitter and Email options to assure them my profile was not a fake...

After reading a number of these reviews, I must concur. I think the people at Match.com are disingenuous. But what the hell do they care. They're making millions. I think some of the website is truthful and functional. But I believe there is a dark side to all this to get people hooked and enticed to continue with the service. I fully believe there are fake profiles, or rather staff writers that are likely paid by Match to gin out replies and lead one down a primrose path. I just had an occurrence with a very attractive woman who replied to my email about meeting me for an event.

I took a 3 month subscription and decided I wanted to cancel it. I cancelled the subscription. It never sent me a confirmation. It should have been effective on 10/30/17. I went there to make sure it was cancelled and still had access. I then checked my credit card and they charged me a full price 3 month subscription. I sent an email to customer service and was told they won't refund the money, with screenshots on how to cancel. I already knew how to cancel it as I did this a week ago. They never put the cancellation through and billed me full price and refuse to refund my money. This is how they stay in business. Con artists and scammers. I filed a complaint with the BBB and the Attorney General of Illinois for consumer fraud. I think everyone involved with this scam from Match.com need to file a class action lawsuit. Maybe that will force them into ethical business practices.

This company is not interested in the customer experience, but the money that they can take/steal from you with their auto renewal system, which it doesn't appear you can opt out of. I was gifted a 3 month subscription and created an account, for which I HAD to provide a credit card for "billing purposes". However, I was not given the option to opt out of the auto renewal system. So I cancelled the subscription before the renewal date, however, they didn't cancel the subscription. Although, I contacted them within 3 days of noticing that the subscription had not been cancelled as requested to make sure that I wasn't charged. Well I was charged! Not only was I charged, but they had the audacity to say that I had used the services of the subscription after the renewal date, which I hadn't.

In addition to all the above reasons, they have just awful customer service, Not customer-centric at all. The Match Guarantee requires you to stay visible, but if you were hidden for even a moment in those six months, you're done. It's a money grab more than anything else. You won't receive any responses from the profiles you message, so fake? You bet. Just save your dollars and find another dating website or even offline dating. If you want to part ways with your money because it's stinking up your wallet, then by all means join Match. For all the others, learn the lessons from the mistakes of the rest of us. JUST STAY AWAY. You'll thank yourself later.

When I signed up for Match.com, I was expecting a reasonable number of responses. However, very few were realized. Then when my subscription ran out, lo and behold, I was notified of MANY people interested in my profile!! Total SCAM!!

Match.com dont match up at all. They dont read what we put down cause I went to see who was compatible and when I looked there was 3 people from my hometown and we know each other and we were not interested in each other at all and then we're the only ones I think they saw was we were from the same town and that is all they read. What a waste of money. Never again.

Not worth the money. Your profile is shown thru out the US. Even when you request locals only. As soon as you cancel, they remove your profile and charge you the remainder of the month. There are better dating sites available.

This site automatically sets you up to "auto-renew". Once you realize it they have already charged you and won't refund you. I was charged on a Saturday and couldn't contact their customer service line until Monday morning. Despite contacting within 10 minutes of their line opening after being charged they refused to full refund me and cancel. Instead they "prorated" (i.e. Charged $50 for one month of service that I didn't want) and refunded the rest. I could swear I had turned off auto renewal the moment I signed up, as I was aware of their method.

I get many messages from people who present with a profile (maybe fake) from the US, their english is poor, it is clear they are looking for something that could be a problem. I get messages often from people in the US that seem to be looking to cause harm. I emailed Match.com with my concerns, within 3 minutes I got a response that had nothing to do with my concerns. BE CAREFUL ON THIS SITE!!!

My profile was closed saying I'm not what they're looking for. Educated, gorgeous, caring, not a red neck and extremely talented which obviously makes me unsuitable to Match.com. They then refused to return my money. I had gotten about 100 ** pics or other sexually abusive behaviour and told these men to ** the hell off and blocked them. The matches were terrible! Waste of money and time. I could have easily found the same quality of men at the Herb Jamison shelter for drug addicts and former prison inmates in downtown Edmonton.

So, one day I logged in and found someone else's photo on my profile, who had contacted about 200 women (presumably my account had been hacked). All my conversations gone. Tried to contact Match who make that impossible, so decided to cancel membership. When cancelling membership I was asked about 6 or 7 times if I was "sure", I think that's taking the **. Also they have the "confirm" button on the left and "cancel" on the right, in an attempt to confuse people and make it difficult to cancel, what a bunch of **!

I've been using Match since it's inception. First it was free, then it was paid for site which is ok, but now it's $42 a month which is a complete ripoff. Secondly, I think the owners of Match.com put up fake profiles to lure you in to subscribe. I get a bunch of really attractive women who will wink at me and then I'll subscribe find out they were fake profiles. The plus on this site is the profiles are pretty thorough and the people on here seem to be more serious about relationships than most other sites. I actually met someone on here who I dated for 5 years even though she had mental health issues.

I've used Match on and off over the last 10 years but now it's changed and seems to be a ripoff... I've cancelled my re-subscription but still had 2 months left, it seems because I have cancelled the renewal they have made me a minor member or not full... For example if I click into someone and then go to email them, as soon as I type in the box their name disappears, and at the top left where then may normally is it says someone? How can you remember some people's name. They are long or are nicknames or both, also you can't click in to them all the time to read their profiles?? I've tried to email them and ask but once I find the right page to email them you cant get passed their robotic test. I've tried and tried it does not work and no I didn't miss all the signs or pictures with cars or shopfronts...

I signed up a couple of days ago with Match.com. I was told one price. Then I was charged twice that amount and the rate did not add up with the exchange rate that they told me. When I call to speak with customer service they were very rude. I ask for a manager then I was told they were none available to help me. I was told that I was wasting their time calling in and no one can help me with my issue. I would not recommend this site to anyone, now I understand why people chooses a free site compare to paid ones.

Scammer changed my email address- not hard to do- I was able to change it back, even though I was locked out of my own account. This scammer changed my profile pics and sent solicitous emails to 14 people. The only saving grace, was that I received an email that informed me that my email address had been changed. Fortunately, I noticed this soon after it was done, and figured out how to change it back fairly quickly. Otherwise, the damage would have been worse...

DO NOT... I REPEAT... DO NOT sign up for this site. Not only for the reasons everyone else has mentioned... fake accounts, bogus "matches"... etc, but they are shady!!! My account was hacked, got an email that my password had changed... which I did not change. So obviously, now someone has access to my credit card. Now I've had to cancel that card and get a replacement. I was one month into my 6 month membership when this happened... which by the way got signed up by literally a slip of the finger. Btw... did I mention the website does NOT verify you would like to make a purchase before taking your money? So I call to cancel the remainder of my membership, because, well, they obviously are not a secure site right? I've had to cancel my credit card which causes a whole myriad of issues as some of you know.

I cancelled their service in 2016. I had no issue with the actual service, but didn't need it any longer. I did not log back in after that time. In February 2017, they started billing my credit card again ($76.72 per quarter). Since I don't use that card much, and don't get an actual statement unless I log onto their website, I didn't notice until the latest statement. I saw that charge, and called to make sure I was cancelled, and get a refund on unauthorized charges. Not even an apology. They will not reverse even one of the three fraudulent charges, and their phone reps insist there is no supervisor or manager to escalate a complaint to. That is an obvious lie, as anyone who has worked for any company with a phone room knows. I think their business practices border on criminal. Looking at other reviews, this is common practice for them.

I am "older" guy who gets a few contacts every day from beautiful, successful 30 year olds. Flattered of course, but none of them are real. They have Match.com email addresses. I contacted Match about this and they had no interest in helping or even asking me more questions. I therefore assume they know this is going on and are okay with it. I asked for a refund but they refused. If anyone wants to join a class action lawsuit against Match, let's do it. They are NOT the same site I joined years ago. I can't believe they don't care at all about their reputation anymore. Only the money. Too bad, they were a good company in the past.

Firstly, please note that I did not have a profile on Consumer Affairs' website until I came here to post my review of the dating site MATCH.COM. I am that unsatisfied, that I would make these efforts should speak volumes about my experience. My sole intention is to provide an informed and articulated review of a company that I feel does not present itself with any sense of transparency or show a true concern for its paying members. The key word here is 'Paying members', as anyone shelling out their hard earned money should feel that they are not only getting value in return, but, also, gain the confidence that those services that they are paying for are delivered in a way that reinforces why they are there in the first place.

I subscribed 6 months at a discounted rate. At the end of my subscription, I was automatically charged at a much higher rate and refused to a refund. I now am out US$180+. So to avoid this mistake again, I immediately I turned off automatic renewal. After this, I received a couple of emails from Match stating that I will "no longer receive the benefits of a Match subscriber." What? But didn't Match just make me pay US$120 for 6 months? But I won't even receive any benefits for the unwanted subscription? This site is crooked. Don't bother. I've tried eHarmony before and they would give you refunds if you had inadvertently forgotten to turn off the automatic renewal or if they inadvertently charged you for it.

Match.com was one of the most miserable experiences of my entire life. After being widowed a year ago, I turned to the internet for online dating and chose Match. Bad call. The site is populated with seeded (catfish) fake accounts who will Wink or Like you, then never respond (or maybe weeks later). It turns out these people are paid to browse and link up with folk for the sole purpose of misleading paid accounts to keep them active and also inflating the site's numbers. Ask the catfish to meet, and it's just endless excuses why they can't (or they will ignore you). Not to mention the rampant SPAM that hits you every single day. To make matters worse, my profile was hacked and identity was stolen. I just can't express enough how fraudulent and fake Match.com is. Read the other reviews here and you'll find a plethora of people who experienced exactly the same thing. AVOID MATCH.COM AT ALL COSTS!!!

They send you matches 10-15 years younger or older. I've never seen so many widowed men in my life, the number one clue they are scammers. I feel for those that truly widowers. I signed up for a renewal with a reduced fee, my cc expired right before the renewal so they cancelled my account and when I fixed my card they charged me the full fee and wouldn't refund me because I answered an email. Scammers are a huge issue or they are profiles set up by match themselves. I always ask something specific about a town they live in that cannot necessarily be googled. I have met some great men, but I think this site has a lot to do with people being discouraged with dating. I will not be renewing and have given up...they can keep their Nigerian and employee profiles.

They slammed me with a service I did not want (sudden popup with no way to decline offer). I contacted them several times immediately by email and phone. Refused to refund the charge against my credit card. Had to contact my credit card company. Avoid this outfit.

I signed up for Match.com using a half off offer. I was accepted immediately and began searching for matches. Within a few minutes I was blocked. I was unable to continue searching. I received a message that my membership was cancelled and given no explanation. This made no sense. Their customer service dept only works business hours so I had to email and wait for a response. The first email response said my membership was cancelled and said they were not aware of why. I was told my credit card was refunded fully. By now it was the weekend and of course Match does not do customer service on the weekends so I had to wait until Monday. I finally got another apology email stating that I was welcome to pay the full fee and everything would be fine. I believe I was scammed to join using the discounted offer. They cancelled me after I got the discount so they could cause me to pay the full price. I do not recommend this site to anyone.

Former member with ex-wife satisfaction. New attempt at finding romance and love. Unfortunately, my profile and emails to LADIES… were considered offensive. Telling I use legal medical ** daily was like being part of the players protesting the national anthem before ** football. Sorry I didn’t know we were supposed to lie. My mom taught me to tell the truth. I always do what my dear smart wonderful mother told me, regardless of what everyone else was doing. So, when I attempted to cancel my membership without a refund… I know how the scam works. You call customer service. Then you are a football. They toss you around and around to different operators who have limited English language comprehension… I taught school 32 years in multicultural diverse communities, so I’m sensitive to those speaker. But they are training them to repeat the company apologies which end with lower offers of extra Match.com service and I support that.

Responded to several good matches and never heard anything back. I am not Frankenstein's daughter... so I don't know what to think. Can people not write back that they are not interested or is something else going on? I got lots and lots of responses to my ad. 90% I identified as catfishes (scammers). I'm sick for all of the women (and men) that will wind up being duped by scammers... they are rampant on this site. Match.com doesn't really seem to do anything about this. I would be very very careful with giving this place your money. All in all - I am out about $137 for a 6 month sub which I only used 3-4 days of. I am going to see if they have to refund my money because I only used their for a few days, but we shall see. Bet I am 'out of luck'.

Right after I subscribed on 10/1/17 someone else signed on my account and changed my password and also changed my account info which email address and my birthday year. 10/2/17, when I received email from Match to confirm those, it is asking if these are not done by me to contact customer service. So I click on that which brought to automated form site, I filled out and send request then only I hear from them is automated reply day later, and it is asking exact same stuff I fill out on first form. It is repeating question again, then I did reply those question but not hear from anybody, I even mentioned whoever took over my account is scam person it is fake, still not hear from them 10/4/17.

They charge your credit card without warning at the end of your subscription and then at a higher rate... Then they limited and threaten you with your emails may not get to their intended guest if you don't reactivate... So basically, they steal your money and because you tell them no further subscription after the months you paid for and they restrict you!!! They are nothing short of thieves... They nickel and dime you for everything. They are no good. Stay away. No relationship is worth this **.

Unlike OKCupid or some other sites Match will not let you see who messaged you or who viewed your profile without ponying up at least forty bucks for a month, or eighty for three. I got a lot of views and messages after I created my profile, but after I plunked down my hard earned cash I came to find out they were either troll profiles or from ridiculous distances. Like I'm on Long Island, and got "matches" from Connecticut. Like I'm going to take an hour and a half ferry ride, plus drive time to go on a date. And, despite explanation and asking for a refund within 24 hours, they refused to give me my money back. How can you not feel like you were scammed? Unfortunately, I looked back into 2016 in my emails, but can't find a receipt. Trust me, this is true and accurate. They're a like a bad joke.

I have gotten over 500 views in 1 month and only 5 guys really sent an email. Are you kidding me. 25 guys looked at my profile today and you mean no one thought I was interesting. I have written several emails to customer service regarding this and I am getting very vague responses. I am being catfished in half of the emails. This site has gone down the tubes. I signed on for 3 months and I will NOT be renewing my subscription nor would I recommend anyone to join this site.

In just 2 hours of review, I amassed at least 11 interested females. Which I could tell were PAID Patsies paid by Match.com. One such woman I did get a hold of on the site explained that her and other decent looking women were also "Recruited" by Match.com to lie and get their money. Stay away from this Site if you want to get and keep your Money!!

I thought I had stopped my automatic renewal but it wasn't apparent that I'd been unsuccessful. I made the request for a refund as soon as they'd taken it, explaining it was a mistake. They replied quickly but refused to give me my €77 back for a service I don't require. In the UK I'm protected by law which allows for a 14 day money back period. I'll be taking them to court.

I joined Match on Thursday evening (9/28/17) and paid for 12 months and in less than 24 hours I received an email that my password was reset (I never reset it). A little while later I received another email that my profile was updated. I couldn't access my account to see what changed because I was locked out. It appears my email address was removed from their system. I sent an email to customer service informing them my account got hacked. I contacted my credit card company to cancel the charge and it turns out that Match issued me back a full refund already. I'm grateful for the full refund. They definitely have a problem and it's costing them business.

MATCH.COM ARE CROOKS AND THIEVES, plain and simple. I signed up for 6 months. A couple of years after my membership expired, they signed me up again on their own. They had my credit card number from my previous subscription and billed my credit card without my knowing about it. When I got my credit card bill, I complained to my credit card company (VISA). After a few days, I contacted the Better Business Bureau and complained. MATCH.COM didn't respond to the BBB. VISA finally refunded my charge and I requested a new card and canceled my old one. They are thieves and should be prosecuted. In hindsight, I should have contacted the Attorney General in their state and prosecuted. STAY AWAY FROM MATCH.COM!

Match.com FORCES you to upgrade to get the Most for your Search. It's Super Limited otherwise. There are SO Many GROSS ppl on this Site. They Don't read your profile for the most part. They go on your appearance... This Whole experience has been EXTREMELY DISAPPOINTING!!!. I AM Disgusted!!!

The day after I signed up for a 3 month subscription, my account got hacked. I received an email saying my username and passwords had been changed, which I never authorized. Then I was charged for the upgrade in subscription, which again, I did not authorize. What disturbs me more than this is that since the hack, I have been receiving emails from my OkCupid account from men responding to emails that I never sent. I have not logged onto OkCupid in years but knowing that Match owns OkCupid, I know these emails are coming as a result of the Match hack. I have emailed, called and chatted online with customer service reps on Match.com to resolve this issue. They said they are escalating this complaint so I am waiting to hear back. They say they will get back to me via email within 24-48 hours.

The majority of my interests turned out to be false profiles and Eastern European women. I got a couple of them to send me a direct email, where I pulled their IP addresses. The source did not match their profile location. They apparently realized this could be check, because the next couple women, tried to get my phone number. When I told them they had to email me directly, off the Match.com site, I never heard from them again. Lastly, when I did cancel, I get emails from Match.com stating I have 39 interest. Really? I never had that much activity total. As far as I'm concerned Match.com is a big scam.

I subscribed and paid for my account to Match on Sept 11, 2017. First time on Match, ever, and I was looking forward to this. I began to write to people over my first week as a new member. Exactly 1-week later on September 18th 2017, Match charged me for 2 subscriptions in addition to the subscription I purchased 1 week prior. One charge was for $88 and another charge was for $59 (in addition to the properly charged amount of $59 the prior week).

I signed up for Match and quickly realized it wasn't for me. I canceled the same day and canceled the auto renewal. When I spoke to a representative from the company, I was informed I could only get a partial refund. How does a company get away with partially refunding a service a person has never, and will never, use? I looked it up and there are a number of class action lawsuits against the company. Guess I just have to go join one!

They auto-renewed my canceled account. I found out about it on my credit card statement. By the time I found out from that, 30 days had passed since they renewed it. Their "policy" is there are no refunds after 30 days. Further, they are not allowed to hand the complainer up to a supervisor. Basically, "that's our policy." Sucks to be you, customer. Crooked. Plain and simple. Crooked.

I have dealt with them in the past where they will not refund your money due to awful experiences. Even being solicited for paid ** they would not refund my money after I complained. Several years later (2016) I tried the site again and it was a good experience. This time around I have had my account hacked and someone was soliciting other people for money using different photos but they had gotten access to my account and changed my email address. Because of customer service issues of not being able to be contacted and they did not respond online either until three days later. And this person had access to my account and I'm not sure if they tried to make any charges to my credit card that is tied to the account.

I joined that Match.com dating site last week September 2017 and was aggressively hounded to pay for a subscription because there were so many people interested in me. I also joined in Norway where I have been 8 times and may want to return to live one day. I used my email address that I use exclusively for dating sites so I have all of those likes and winks in one place!

I was a member for less than one month. During this time my account was hacked four times. FOUR TIMES. Each time I had to call the Match office (inconveniently open only from 9-5) and reset not only my Match name and password, but also my EMAIL name and password. Each time my account was hacked, I lost contact with those members I had been corresponding with so essentially I had to start over with all new people 3 times (the 4th time, I just quit the site). I note that several of my correspondents also reported that THEIR accounts had been hacked.

I signed up for Match.com dating service. It is a total waste of your time and energy!! My experience with the site was the worst move ever. The profiles of their people are phony! The site is NOT secure. They gave my personal information to other adult dating sites. I was contacted by dozens of other sites. I received unwanted calls as well. The responses to my profile were from people from all across the country. The ones that were close were people you could not identify, and never showed up at any function. I cancelled my membership in advance. They still billed me as a renewal. And I was told I couldn't get the charges reversed. They are un-concerned about YOU! It’s all money & member count! DO NOT SIGN UP FOR MATCH.COM, YOU WILL BE SORRY!!

1st month at £4.99 cost £80.00. Watch out for the automatic renewal after the free trial. They can't refund a few days after the payment taken. Why not? This is after I closed down my account with them online or so I thought. I was promised £40.00 refund but this has never happened. Phoning the 3rd time after obtaining a copy of my credit statement to send on as proof of payment as requested. The customer service person after a few words, just hung up.

I have tried to cancel my membership three times, Match.com will not do it. They are a complete scam. I highly recommend you do not join. They will not let you pay as you go. They require that you give them a credit card and auto debit your account. Not to mention that I never talked to anyone that I was the least bit interested in. It is nothing more than a hookup site, as I said a complete scam.

I was not interested in continuing my service with them and went to cancel my membership only to see they had already charged me over $80 for auto renewal. I cancelled the membership and called to get a refund because I had only missed the cancellation by a few days but hadn't been active on my account since before the renewal date. I was told they were unable to refund my money because that's their policy, they could only give me a partial refund of $20. So, they stole over $60 from me and told me their system, regardless of who I speak with, doesn't allow for a full refund. This company is criminal and does not actually provide a reliable service. Avoid them at all costs!

Auto renewal is automatically turned on... When you notify them you did NOT want to be charged they refuse to delete the charge even after only TWO days since the charge posted. The renewal rate is almost TWICE the original rate!!! This is a VERY bad business model and the consumers suffer this rampant abuse.

I bought a subscription from Match.com less than 2 weeks ago and by today I was so frustrated and disgusted by the mediocre and substandard quality of their matches and by their up-sale scam that I called in to cancel and asked for a refund for the unused portion. The rep, Ryan, informed me that my membership ends in February of 2018 and they will cancel the automatic renewal thereafter, but their subscriptions are non-refundable! The package I bought for $119.00 was for $19.99 for 6 months and nowhere in the sign-up window did it indicate that it was a non-refundable charge! This company has the lowest quality of matches I've seen and they're continuously attempting to get you to sign up for more of their worthless services. I strongly hope that a class-action lawsuit will be brought against them.

Match.com reactivated my account after I had specifically gone through the steps to deactivate it. They then claimed there was no record of me cancelling it. Now I have to cancel my credit card in order for them to stop fraudulently billing it. Avoid this company at all costs!

Just want to say that I don't remember signing up for automatic renewal. I went to pay a bill this morning and was shocked to see 78$ missing from my account. I have not been using it for the last few weeks and was expecting to receive a notice before you took my money and you don't give refunds!!! I will not be using this site again and I will not recommend this rip off to anyone else. 78$ may not seem like much to you but it's one bill I can't pay this month. Also I requested men in MY AGE GROUP and IN ALBERTA. I learned the hard way texting to USA is exorbitant... And they sure like to ask for money... Thought I was cancelled but they took $78 out of my account, went over my overdraft, and won't refund the money... I DONT WANT THIS UNTIL DECEMBER 1ST.

Match.com had been charging me for three years without my knowledge then refused to pay my money back until I threatened to file a lawsuit against them. They then agreed to pay my money back but only for the recent charge. I would like to find others who are interested in filing a class action lawsuit against Match.com. These people are scum! So if there are others that are interested in getting legal ACTION AGAINST Match.com let's get this started!

Match.com will lure you in to sign up but once they have your credit card, they will charge astronomical price once your promotion is up. What they do not tell you is that you are automatically signed up for renewal and being in the bundle once your 6 month promotion is up, they double the amount they charge you for the following 6 months. They do not email you notification that your 6 months is up, they do not email you notification how much they are planning to charge you for the following 6 months. This is a dishonest practice. They will refuse any refund or partial refund if you have had any activity on your account since they have charged your credit card. This is one of the worst company cultures towards their subscribers that I have experienced. So disappointed. Be smart and careful, know what you are getting into.

Signed up with Match.com back in July. I thought it was a monthly charge and not a non-refundable year charge of $239.88. Once I logged in and saw that anything pretty much I selected they tried to upsell you and then finding out that the $239.88 was an upfront charge I cancelled... or so I thought I did. Since it was obvious the first cancellation/deactivation didn't work I filled a dispute with my credit card company and on that same day cancelled/deactivated my membership again. Of course the credit card company was no help at all and ended up adding the $239.88 back on to my credit card once Match.com provided the receipt to what I thought I cancelled. The second time I cancelled I actually received their form email with the heading "We're Truly Sorry to See You Go" but no mention of any refund whatsoever. Only a place to click to "Reactivate Account Now" thru 7/4/2018.

I'm getting emails saying Lorenzo loved the email you sent him or he winked back at you. I started a profile. Never joined yet I'm emailing men? 1. I'm not paying for a membership 2. I think I'll get some more cats. I've tried to delete my profile but it will not allow me.

They deleted my account saying that I am married or in a relationship, which there is no such a thing. I signed up for 3 months and they deleted my account within a month. When I called they literally stated that they won't refund my money or prove that I am violating their terms and conditions. Simply took my money and did not respond to my emails or phone calls. They are the biggest fraud.

It is a scam! All the negative reviews are true. They renew your subscription and they keep charging your credit card! The only way is to cancel the credit card. This website uses fake profiles. Stay away from this nasty company!

This site takes your money and you get phony men contacting you. When you write back you never get a reply. I was on this site 14 years ago and it was somewhat deceiving but this is a scam. You get 11 matches without photos, you never reply to someone without a photo. This is all the time. I have complained to them and they have ignored my question of why do I get matches without photos all the time. They need to be shut down and people should get their money back. Class action suit should be helpful.

It's virtually impossible to get a refund from these people. It's so unfair for them to have such discretion in auto-renewing their members with no possibility in getting a refund if you're not using the site anymore. I had met someone, therefore not using the site, but the customer service rep told me I would get no refund because her records showed that I had gotten on the site since the renewal. Yes, I did... To hide my profile and another time to figure out how to cancel my account. I had met someone, not on Match but a different site. I then asked for a partial refund and was told "no" that I wasn't eligible. There's lots of free sites that are virtually the same. Don't get sucked into thinking that Match will be any different because people have to pay to be on the site. There's still the same amount of scammers, jerks and freaks as any other site. Never again!!!

I signed up for what I thought was 1 month of this service, but got charged a recurring fee. When I called to let Match.com customer service know I was unhappy with the service and asked about being refunded (supposed to be a money back guarantee) I was laughed at and disconnected from the call. I will never use nor recommend this service to anyone. Customer service was disrespectful, rude, and made me feel like I was extremely unimportant.