Classmates.com Reviews

Classmates.com offered a low cost trial period for one-year membership. As many have reported, I had changed my billing to manual but one year later, I have been automatically charged for $39.00 for a membership without being notified nor alerted that they would be billing my credit card. If they had, I would have canceled my membership. I have used other online services who automatically renew your membership or service. They all have notified me ahead of time that the year was up and they would be charging. Thus, giving the consumer ample time to cancel if desired. Reputable companies do this.

I joined Facebook this morning and have not been able to contact anyone regarding problems. I keep getting moved back to front page where I signed up. They have given names of friends but when I try clicking on their name, it shoots back to the original front page. I have been on this website for about 45 minutes now and can't get it to connect me with a friend. I could get that much information before I spent $40 for a year. I must be doing something wrong.

At one time I was a gold member of classmates.com. I then was running short of funds so I turned off automatic renew. I did not receive anything for a couple of years then all of a sudden I get charged for it again. And I have not even been to their website since I turned off the renewal. So now I have close to hundred dollars in fees and overdraft charges.

I keep getting charged on my credit card by Classmates.com without my authorization! I am a disabled person with limited funds, so even a little bit hurts!

Classmates.com took $39 out of my account without my permission. I remember wanting to join but when I found out it cost money, I chose not to join. I would have never joined simply because I cannot afford it. Help! That $39 will make me short this month in my budget, which will interfere with my food and bills I have to pay. Please stop this!

This site keeps sending me emails regarding Senn High School in Chicago, IL. I opened the site once and entered my high school name which was Siena in Chicago, IL. I cannot find an address or phone number on their site to cancel my email address that they have.

I went on as a free member to find out information about a class reunion. Immediately, I was charged $39.00. They are giving me bogus directions to shut it off. They are bugging me on line to activate my gold membership, which I never signed up for and there own site states that I have no cards currently on file, so how did they get my ATM card information to charge my checking account. This is just out and out fraud. I did not give them any credit card information.

Like many of the countless others, I too had my credit card dinged for a renewal of $39. I purchased a one year subscription, and that is all I wanted. When I called to complain about them taking $39 from my credit card, they just sounded like a broken record saying that it's in the terms that the renewal is automatic. The site itself doesn't work very well either. There are so many pop ups, that they're in the way and stops the scrolling as they pop up. This is one company that needs to be out of business, simple as that.

I cannot get this company to stop withdrawing funds from my account. I have tried everything and nothing works. I have never even used this service and never gave permission to debit from my account, yet it keeps happening, the bank says I can pay $40.00 to do a stop payment on $15.00. You do the math.

I got charged a $59.00 fee on my credit card, cannot even log into my account. I know I didn't check renew annually and I got a deal for $39.00 to begin with last year. When I tried to call, there were "long" wait times and my credit card company will not remove.

I had a charge from classmates.com show up on my credit card for $39.00. I never authorized a $39.00 charge to them. I have been trying to call their number for a while now with no luck. I feel this is an extremely underhanded way to do business and collect revenue.

I had this classmates.com briefly in which I couldn't find some of my friends. Yes, some I did but I never gave the rights for a renewal of this service. I thought they needed my approval. That's stealing when anyone helps themselves to what doesn't belong to them! I seriously hope they realize they helped themselves to my account w/o my approval and replace my $59. Thank you.

I have had a gold membership with Classmates.com for 10 years and for the past year I have been unable to log into their website. My CC was charged $39.00 for my yearly dues last month and again I could not log in. Last night my CC was charged another $9.95 for gold membership and again I am locked out of their website. I am struggling to make ends meet as it is, working full time and supporting a son in college and 2 small granddaughters. Please be advise what action can I take? I have tried contacting customer service for them but do not get a response. Thank you for your time in this matter.

I signed up for a gold membership online, but later I went online to delete the automatic renewal process. I got email confirmation. However, just recently we looked at our credit card statement and realized that a charge had been made from the time I enrolled in Classmates that was from a company called Privacy Matters 123. When my husband finally asked me what I had ordered, I told him that I hadn't ordered anything other than the Classmates.com membership that was a gold membership for $9.95 and that I had canceled the automatic renewal for that.

I suddenly had a charge on my debit card for $25. When I looked at it, the charge was from a privacy credit check service, which I had never heard of. When I called the 888 number listed, the recorded message told me I had clicked a link (on Classmates), which subscribed me to some credit rating service I had never heard of. Clearly a criminal scam.

Same thing here pretty much. Although, when I signed up, I saw that it was set to auto renew, and went through the process of changing this to manual renewal. Lo and behold! A couple days ago, I was looking through my banking information and noticed a charge of 15 dollars. Figuring it was something my husband charged, I waited patiently for the charge to go through, so I could identify the company and put the information into Microsoft money.

I just received my American Express bill and found I had been charged $39.00 for a subscription. I called and a supervisor is not available. Will call me tomorrow morning Pacific Time (I live on the East coast). The customer "care" rep said whenever you sign up on the internet it is an automatic renewal and cannot be refunded. What I signed up for initially was half the price and I never agreed to automatic renewal. Scam!

I too was charged on my credit card for $39.99 on 4/25/10 for an authorization I did not make and found out about only today when I went to check the balance on my account. To no avail was I able to contact these people and I was able to read all these complaints that have been similarly made to my Credit Card company (Capitol One), who were outstanding in them handling this despite reversing the charges and placing a block on this company in the future.

Classmate offered a one time fee for Gold membership in 2007. My wife became ill and the bills from the credit card, used to pay Classmates, was sent to an address for nursing home and assisted living. I was unaware of the charges and her payment of the charges. Her POA paid her bills with out question. Connie, my wife challenged the charge in 2008 and was still billed for the service, which was sold to me as a one time fee. We are on limited income and we are seeking refunds from payments after the 2007 charge.

I did not authorize a withdrawal from my bank account and classmates.com took $39.99 out of my bank account. My account is and was set at manual renewal not automatic. When I contacted them by phone, they said I authorized the transaction and that they sent me an email telling me about the renewal and they didn't.

Late last year, I received an email from Classmates.com about my high school having a 35-year reunion in January, so I joined. Yes, I did get in touch with some old friends and went to the reunion. I was charged for another 3-month membership automatically it seems because the money was taken directly from my account with no questions asked.

I have been waiting for my membership to be closed. I did not plan to be a member no longer .I do not use classmates that often. Classmates went into my account to pay another 3-month membership without my consent. In the beginning, when I paid for a 3-month membership, it was a one time only and only if I signed in for myself not for classmates to withdraw from my account for another 3-month membership. This needs to stop. I gave no one at classmates to go into my account.

I was charged $39.99 for renewal for Classmates.com but I never authorized this transaction. I was not notified in any way. I am trying to get charges reversed on my credit card. I do not like advertisement of looking for men or women. I do not look or need a man. I just wanted to communicate with my school friends. I am going to keep trying to cancel this membership. Too bad, this organization is not honest. We could really enjoy Classmates.com but with that type of crooked business and rip off, I no longer wish to participate. I could not find a phone number, address or place of business to cancel the whole enchilada (subscription). Bad! Bad!

I was very upset and shocked that when I checked my bank, they took my money, $39, without permission and not see any email there, nothing. But I don't want to automatic renewal. I did checked box "no". Why did they decide to take my money and not tell me how much it cost? $39 is much cost than last year's which was $19 for one year.

I was not charged, only because I followed the following rule: Always purchase a prepaid credit card whenever you purchase something over the internet or info-commercial. Normally, you can purchase a $100 card for a service charge of about $6. Buy what you want and then use up the balance right away. It saves a lot of problems. If the item costs more than $100, Wal-Mart sells a card that does not have a limit.

I cannot get on my school chums on Facebook because you still have me as a member of classmates. I quit a year ago because I could not view my classmates. Get me off Classmates as a member so I can get into my school chums on Facebook. Cannot join my school mates on Facebook as you still have me listed as a member.

All I can say is that I am glad that I am not the only one that got scammed. I am about to call my bank to see if I can get the $59 charge reversed. What a big scam. I hope everyone is able to get their complaints resolved.

I called last year to cancel my account after being charged again. Of course, I got charged again this year under a "different" account, so this year's is non-refundable as well. I'd be willing to bet another $39 will come out next year under another "account". I would stay as far away from this rip-off organization as you can. Anyone want to start a legitimate competitor who treats people fairly and does business on the up and up? These people are snakes.

I am a member of Classmates and every time I go into the site, I am barraged on all sides that young men in Brandon are looking for a woman. I am a 76-year old widow and this is very offensive to me. Will Classmates stop sending these messages on available men to me? I am not available.

For those being charged $39 renewal fee, please read posts from Feb 22 and Feb 18 2010. I saved $30, got a refund on credit card statement, a reply from David with written confirmation that I was on manual renewal. Also, please ask credit card for new number just in case and above all, don't lose your temper. I said he must be having a hard time with calls like ours but he assured me he was there to help. I stayed calm and friendly. I don't know if it was that or his personal demeanor but I ended up satisfied. I worked in retail customer service since '79 and can tell you you get more with sugar than sour or anger. Remember to read as many pages of content as you can, you never know what you'll find out there!

They charged $59 to my credit without my authorization. I did not have "automatic renewal" selected, but I still had my credit card info on my account, so they charged me anyway. I complained exactly seven days after the date of the transaction and they refused to give me a refund. When I filed a complaint with the BBB, my account was deleted without my knowledge and I was still not given a refund. I have already filed a dispute with my credit card company. So hopefully, they will sort this out. I now have to pay interest charges on an unauthorized transaction.

Two Years Ago. I apparently signed up for Classmates.com's 'Gold Membership'. I don't go on the site, it really doesn't offer much and I never benefited from the site. Well - my Credit Card was just charged $59.00 yesterday by Classmates- and when I contacted them by phone - they didn't call me back. They did respond to my email with a 'canned' response stating that auto-renewal is a default when you sign up initially. I wrote back and explained that I wasn't aware of that, and I would have appreciated notification that my CC was going to be charged - unless I took action.

I'm glad I checked here before looking to see who signed my guestbook. It looks like automatic renewal is their hook. Most people forget. I wonder if there is a way for banks to withhold or at least delay payments when the transaction is a year old.

After a year, I cancelled my membership with Classmates.com. However, they continue to send me e-mails telling me that a member of my class has just become a member. They indicate the name of the person. There were 32 students in my class and it was an all-girls school. I knew everyone in the school. The names they send me as being in my class are not recognized by me and, in addition, they send me the names of boys claiming they were in my class when my school was an all-girls school. I have tried to contact them, but cannot find a contact number anywhere.

They automatically took $39 out of my account without notification.

Of course, after one year of being unsatisfied with Classmates, $39 was automatically taken from my account. When I called BBB (Better Business Bureau), they have over 1000 complaints with this company. Classmates say you agree to renew after 1 or 2 years when you sign the agreement. I asked them why didn't they email us and ask us "do we still want their services". He said that it's our responsibility to contact them and that there is no refund. Call BBB and complain about classmates. And also call your bank to stop future payments coming out of your account.

I canceled my membership last year when they charged my bank account without my permission. They did it again this year and though I have tried to lodge a complaint, I have not gotten any response from them at all.

I am a member of classmates.com and received a message from a classmate and had no way to respond as all efforts and commands from the webpage did not respond, e.g. "Respond to message". Please advise.

Two years ago on March 14, 2008, I bought the hype about this online company and enrolled in a 2-year Gold Membership. I quickly regretted it because the site is very user-unfriendly and the site only helped me locate one high school classmate. Subsequently, Facebook has identified many more classmates and it is a much easier website to use and free! I had no intention of renewing my subscription to classmates and thought I would just let my membership lapse. I just received my latest charge card account statement and learned that classmates has charged my account another $59.00 for two more years from March 14, 2010 to March 14, 2012!

Classmates.com continues to bill me $15 for gold membership. I have been trying to cancel the membership for 10 months now with success. I can't even get a phone number. I have only been able to communicate via email. They continue to give me the run-around! $15/month for 10 months!

Classmates.com has an automatic renewal policy that I wasn't aware of. The minute they posted the renewal charge ($39.00) to my charge account, I went online with them and cancelled. On talking with Quala today at Classmates.com, I was advised that they could not cancel until a year from now, effectively forcing me to renew against my will. BTW, I was only able to receive their telephone number through my bank. I feel their actions are fraudulent.

Without warning, they renewed my account. They never checked if I wanted it renewed. I cancelled the account and they refuse to give my money back. The service did not work for me. No one contacted me. I used the service for a year, with no results. I am out of work and it was a surprise charge on my bank account. I need the money. I am willing to prorate the amount, since they renewed it for me. I don't believe I should pay for something I have cancelled.

I have stopped getting emails and I am a gold member, not sure when expiration is. I have tried to sign in and keep coming to a dead end with no way to contact anyone at classmates.com. Please tell me what is going on.

Yes, I found out this morning that my Credit Card was charged last week $39 for annual automatic renewal. I had no emails or any communication from classmates informing me of this. I have auto pay for several other services. For example, Yahoo sends an email several weeks prior to the charge and Verizon sends me a text message to alert me that they are about to debit my bank and for how much.

I don't know all that other info. I signed up online for 9.99/yr, and every time I get online to cancel, I can't. I don't even use the website, and e-mailed them several times to cancel the membership. They e-mail you the same response over and over, saying you gave authorization to keep renewing and the same response as everyone has said on site as far as getting to manual setting. It won't let you do that. It's horrible that you can't feel safe using your credit card online anymore. I'm gonna have to cancel my card and report it stolen because that's what they're doing. All these advertisements online for free stuff is just a catch 22! You still have to get up off that card number for shipping and handling. Any website that gets your credit card can abuse it. I've had it happen to me twice now. I won't use it online anymore.

Classmates debited my bank without authorization. I had an account on and off for year but will not renew now ever. They never received okay and I have not even been in the site in ages. How can they be allowed to do this? It appears many people have the same complaint.

My credit card was charged $39 by Classmates on March 16, 2010. I was not notified that this was done and just discovered it on my credit card bill today. The Classmates website says that if I cancel, all fees are forfeited. I originally joined Classmates March 17, 2009 and was charged $19.95, which I had authorized. I did not check any box for automatic payment of any amount. I have been cheated out of $39. I see that I am not the only one.

I cannot get them to cancel my membership! They continue to debit my account even after talking to them over and over! I had to cancel my debit card so get them to stop! This is illegal! My bank will do nothing either!

I was so shocked to find all these complaints of exactly what happened to me with classmates.com. Same as everyone else here, I had noticed on 03/29/10 that they had tried on 03/18/10 to take $39.00 out of my account as well, (just so you know, I used a "prepaid card when I did agree to join last year so what person would opt for "Automatic" when you would have to knowingly upload the funds prior to that due date). So I called my cc company and notified them to reverse these charges after I had e-mailed Classmates.com complaining of what they had done and that I had never agreed to "Automatic Renewal" (I used a "Prepaid Debit”, so why would I have opted for automatic?) like everyone else here. They tried to say that I had agreed to it at the time I joined also their website would not allow me to change it to "manual". It never gave me that option as they said it would, it actually had me going in circles, it never would get to the part to opt “Manual”!

Although I signed up for the free Classmates.com site, I never signed up for a paid subscription. $15.00 was billed to my debit card on 3/24/10. I have no idea how they obtained my cc info, and cannot find anyone to call. I've emailed member services, but haven't heard back as of yet. I am very upset!

They had automatic renewal that I didn't want. I called Classmates.com to say I didn't want to renew. I was told it was in the agreement. I told them I wanted a refund, I also gave notice to my bank.

I have asked for my information to be removed from this site. My signing up for it was an accident. My information is still on this site. I would like to be removed now please!

Same story as all the others I just read. They took $39 from my account and told me I signed up for auto renewal which I know is not true. How can this company stay in business?

I know I didn't pick the option of auto renewal of membership using stored credit card info. I also know that the first I knew of it's occurrence was upon receiving my monthly statement. This has just happened. I am sending useless emails back and forth and will pursue whatever legal avenue is needed to keep them from harming my credit or costing me any money. I'm sure that somewhere they have computer records that will dispute my claim, but so be it. The record of complaints against them speaks for itself.

Back in 2008, I signed up for the Classmates.com gold membership. When I activated my account, I indicated that renewal of this account should be manual. I checked my credit card account and was surprised to find a charge of $39.00 from Classmates.com for March 23,2010. I called Classmates.com, waited 25 minutes for a customer service rep, who told me that when I signed up, I signed up for automatic renewal. I told her that I did not do that, and I am sure I didn't. She insisted that I did, but that she would go into my account and change it to manual subscription. However, she said that I would not be refunded the $39.00.

A year ago, I signed up for the Classmates.com gold membership. When I activated my account, I indicated that renewal of this account should be "manual" because I did not know how long I would want to be a member.I checked my credit card account today and was surprised to find a charge of $39.00 from Classmates.com charged yesterday. I checked my e-mails and found an e-mail congratulating me for renewing my account for another year. I had not renewed!

I signed up for a two week membership and they have been charging my account every three months since. I have called them several times trying to stop this nonsense, to no avail. I can't even access the account to see what's going on. They actually said this time that they would credit my account, but that hasn't happened either. Is there any way to stop them from doing this to unsuspecting people? They charged me $15.00 just a couple days before payday. Times are hard. I didn't have the money to cover it. Now, I have been charged a $20.00 overdraft fee as well. $35.00 goes along way for a single mom of a teenager.

I had been a member of Classmates.com for a few years. Last year I discovered my account said auto renew. I emailed Classmates.com (because you can never get anyone via their phone number, it always says to call back during normal business hours, which I called at 10 am). I received a reply from a representative named Jenny and she gave directions on how to remove the auto renew, which I did, changing it to manual. Today I discovered a charge for $39.00 on my checking account made on 03/23/2010.

I subscribed to the Gold Membership last year, and decided after a while to not renew. I discovered a renewal charge of $39 on my bank statement that was made without notice. I checked the terms of service on Classmates and discovered that, yes, I was signed up for automatic renewal. I contacted customer service by email and exchanged about three messages with a polite but firm representative who would not budge on my request to please just refund and cancel. It appears this was my fault, and yet I just can't respect a company that won't do the human thing and bend the rules for a customer once in a while.

I never signed up for auto-renewal and they said it wasn't an option. I had my account deleted (with credit card info) and it really is the only way to be done with it. If enough people complain they may stop endorsing them...absolutely ridiculous. And yes, have your account completely deleted so they do not hit you again next year. Somehow they get away with it, doesn't seem to matter. They sent the bank a form (they can't send it to you though) proving it was mentioned at sign up, but they clearly know they are scamming people. Buyers beware!

I joined this site last autumn and have recently found I'm going in circles trying to log in. Password doesn't work and when I try to re-register, I'm told there is someone already registered with that info but it doesn't recognize me when I try to login. Circles and I’m getting nowhere. Of course I can't find a "contact us" link, so I bet I'll end up like all these other people and be charged automatically for another year. I think they truly hope people won't notice. Wrong. This practice should be illegal. The service I paid for is not available and I can't contact the site. The writing's on the wall. They'll bill my credit card in a few months and I'll be spending a lot of time trying to rectify the problem.

I was not ever sent a renewal notice and charged yet again for another year on my credit card! I have been trying over and over to get this cancelled to no avail for months! I have tried emailing, have tried calling the number to no avail, no matter what time I call in the day or the evening! This is, in my opinion, a very deceiving scheme of membership and I am tired of their dis-service. I am currently disputing the charge with the credit card company and would like to make all aware that Classmates is all about consumer deceit! I have spent way too much time and effort to even reach someone from their service dept. It has been impossible for me to reach anyone. They say that they have a member care dept. but there is no one ever available by email or by phone and just try to find an address to actually write to, there is none. How dare they continue to charge a renewal fee without checking in with me whether it is still desired and to just charge my account is despicable!

They charged my credit card for $39.95 without my authorization. Although I had purchased this service a year ago, I specified no automatic renewal without my authorization. The site is constantly down and I can't access it. No one answers their phones and they do not respond to emails. Either credit my account or give me the service I paid for. I can't get on their site to get the contact information I need. Please contact me! I’m stressed and being ripped-off.

Automatic 39.95 charge to my credit card.

I just saw a charge on my debit card for $39.95. I haven't even accessed the classmates.com site in at least a year. I used Facebook instead. I went in and changed my account on Classmates to manual, but in their account info, there's no option to change the type of account you have. It seems like once you're a gold member, you're always a gold member. I don't want a gold membership anymore.

Solution for Classmates.com and other companies with this sort of practice. Go to Walmart, CVS or anyone else in your town that sells prepaid debit cards. I prefer Green Dot but all will work if you use them correctly. When you decide to use a service or purchase something online, you then use the prepaid card. Before you make the purchase, you load the card with the amount you need. The company or person then uses the prepaid card for the transaction. If they try anything else, the charges won't go through if there are no funds available. If a company or person becomes a problem, just walk away from that card and get another.

My situation is the same as so many on this list. I believed I was signing up for one year and they charged my card a year later. I immediately called them and they refused a refund. In addition to charging my card without permission, my card expired in 2009 and they changed my expiration date to get the charge to go through. I told them when I called that we can do this the easy way or the hard way because I will go to every agency to complain about their deceptive practices. I wrote to the BBB in TN and in WA where their office is located, the Attorney General in WA and my credit card. The BBB was able to get them to refund my money. If people don't complain, they will continue to rip people off.

I joined classmates.com last year and it was for 19.95. This month, they automatically took out 39.00 out of my account without my authorization. They are refusing to credit my account. Now what do I do? I want it cancelled and a credit. I wrote twice to these people and they are refusing. Money taken out of my account which I didn't authorize and need to pay an important bill and it is going into overdraft. Please advise ASAP.

I had an account with Classmates at one time. It was a paid account. I allowed the paid account to lapse but kept the free account that they offered. I also had an account with Netzero (for seven years). The two companies are both operated by United Online. I canceled my Netzero account and some time later, discovered a charge for $4.98 on my bank account. My bank supplies a contact telephone number for any charges to my account.

Joined Classmates. Paid my money and for over a month. I have been repeatedly denied access to my account. I demanded my money back but to no avail. They still won't give me my money back or access. Give me what I paid for or refund the fee!

I don't know if this gets reported to Classmates, or if it's even a consumer complaint, but I hate the new format. It's impossible to work around and find what you want. I am considering dropping out because I can't negotiate my way through it. So, if possible please send this along to Classmates.

I signed up for Classmates, an online high school reunion site last November. Unknown to me, they are (or were) one of many online sites that secretly sign you up for other online services without your knowing it when you sign up with them. Today, I discovered the same two weird charges on my credit card that I had seen last month. I called my CC company, and they said the charges were the same each month going back to November: one $24.95 monthly charge from MVQ*PRIVACYMID (Other) and one $19.95 monthly charge from MVQ*PRIVACYM (Other ).

I want my information removed from this site. There is no "contact us" link, and no link to delete a profile! I keep getting emails from a person I do not not want contact with whoever got my info from classmates.com!

I did not sign up for re-bill and was billed on my account $59.00. When I tried to dispute the charge, they told me they could do nothing. I then disputed the charge with my credit card company and they sent me some contract that I supposedly signed. I was part of classmates.com but I never signed up for re-bill on anything. Hard times to pay bills right now because of the economy and they seem not to care.

I have forgotten my password and have asked twice for you to send it to me. I have been watching the build and trash, but have seen nothing from Classmates. Thank you.

I nor my wife have ever used Classmates.com. Upon reviewing my online Chase checking account statement (on March 11, 2010), I noticed an unauthorized pending misc. debit of $39.00. I called Classmates.com at 9:15AM (eastern time) and the auto-prompt said to call during business hours. I spoke to Chase banking and they could not file a claim till the unauthorized debit posts to my checking account. Loss of financial funds to pay my bills which in turn dramatically affects my family's stability with the state of the current economy.

I do not remember signing up for automatic renewal. So when the $39 charge showed up on my credit card, I checked the site and changed it to manual renewal. The next day, another charge showed up on my account for $19.95. I contacted Classmates.com and was told that if I changed the billing to manual, I would not be charged again. I explained in an email and got a generic email in return.

Classmates.com billed me $39.00 for a second time without my authorization, when my membership clearly sates manual re-enrollment, not rollover. That means I have to OK the re-bill. This isn't a mistake, this is fraud! Quala stated that "their policy doesn't allow for reimbursement after a bill has been processed". She was reading it from their policy book. Are they kidding? I wonder what the attorneys general of the 50 states they deal in would have to say about their policy book? They have stolen $80.00 from me! Not grand theft, but theft all the same.

I changed my fees from manual to automatic after I removed the automatic option, now it won’t let me sign in even though my acct. is active until November 2010.

The picture that I placed on my personal site is suddenly very dark. Help! Visitors to my site can't see my picture well.

I am new to the internet. I went there as a curious person. I since joined my high school's alumni for a one-time fee of twenty dollars. I didn't want monthly debit charges. Now, they load up my email, and I can't delete entries or discontinue the harassment. Please help. Thank you.

I signed up years ago for this website. I agreed for an annual membership, but no more than that. They continue to bill me and refuse to refund the fees I'm being charged. No notifications of billing, automatic email received with my complaints. Definitely not what they claim to be. I want my money back! $59 being charged without permission from my credit card.

I cancelled my membership on 10/6/09. Please return the $15.00 charge to my MasterCard. It was withdrawn on 03/8/10 from this account. I do not want classmates.com and demand you return the money taken from my account for the month from my original cancellation. Thank you.

I wanted to cancel my free membership on their website. They sent me an email saying that I had requested a new password. I didn't want a new password. Just wanted to cancel free membership. No damage has been done. I want to cancel before they start charging me membership fees.

During 2009, I signed up for a 4-month short-term membership with Classmates.com, I believe it was for 4 months. I did not intend to renew the account, nor was I informed when, one year later, they charged another $17.00 on my credit card for another 4-month period. I learned of this transaction when the fraud investigation office called me from my credit card company HQ. When I contacted Classmates.com, they refused to reverse the charge, claiming that I had not properly cancelled my account. Classmates.com has not acted in good faith. This is certainly unethical business behavior. I would recommend to all people to stay away from this organization.

Classmates.com is a ripoff. I can't get them to stop charging my credit card although I cancelled my membership over 6 months ago. You can call and never get a human on the phone. They're always "experiencing an unusual high volume of calls" and your placed in the queue to wait and wait. I tried online contact with no success either.

I opened a monthly account with Classmates.com. I had it on manual renewal, but evidently when you do any kind of update it changes the account back to automatic. More than once I had to change the renewal option back to manual. I had another charge this morning, so I called. I checked the renewal option before I did and it was on manual.

I was billed by Classmates.com for $59.00 on my debit card without my permission. When I called to inquire, the young lady told me that it was an automatic charge to my account and that there was nothing I could do about it. I feel that this is illegal and wish there was something we could do about this kind of practice.

My credit card company contacted me by email and telephone to tell me that a $59 charge from Classmates.com had been denied. I have not belonged to Classmates.com for years. Classmates.com must be hard pressed for bucks. Anyway, kudos to my credit card company for protecting me against this devious and fraudulent Classmates.com practice. From the complaints I see, Classmates.com is being very aggressive in trying to collect from ex-members. I'm trying to find their phone number. It's not listed on the Classmates.com website--at least, I haven't been able to find it. Can anyone post the phone number for me please? Thanks.

I want to cancel my subscription with classmates.com because I do not like their site and I never use it.

I could not find a physical address but the website noted they were located in California. My credit card company gave me their telephone number. Classmates.com fraudulently charged my credit card $39 for a "Gold Membership" I did not authorize, did not ask for, and did not sign up for. When I called to complain and get a refund, a female who called herself "Jamie" said there would be no refund, that by accessing their site a year ago for a one year membership at $19.99, that I had authorized them to charge me $39 a year for membership.

Classmates.com keeps charging my debit card. I filed a fraudulent charges claim with my bank three months ago, December 2009. I turned over my debit card to the bank and was reissued a new debit card. I go to check my account online today 2 Mar 2010 and Classmates.com has charged another $15 to my account. In the past, this $15 fraudulent charge has made my checking account accumulate overdraft fees. There are thousands of complaints against this company. When is this going to stop? It caused overdraft fees on my checking account. Loss of money more times than I probably even know.

I got a trial period for 3 months. They switch my profile to auto renew. I got my back to charge it back to them. Then went into my profile to account setting, bill info and removed my cc info. I have not had any issue since then.

I have tried for over a year to get my subscription cancelled. No luck. I signed up for 1 year, and they have automatically renewed and taken the $15 out of my credit card account for over one year. I need this stopped. It has cost me over $200. It has cost me over $200 because they keep renewing my account. I wanted to cancel after the first 3 months. I was told that was what the $15 charge per month would be for, 3 months.

I paid for membership with classmates.com in July 2008. For a great deal of that time, my computer did not work. However, in August of 2009 classmates automatic withdraw $39.00 from my account for continued membership for another year. Currently, they are not honoring my membership and cannot find the original date of membership nor the renewal fee that was taken out last year in August. Currently, I am working on a HS reunion and need to access my account. I refuse to pay another fee because they are not keeping up with their customers nor providing customer care.

Charged for services I have not used in two years and do not intend to use. I signed up for one year about three years ago. I should have complained when money was taken from my account about 10 months ago. But this time, my bank is filing the complaint for me and I have issued a stop on any charges that appear from this company on my account. Charges costing me sufficient means of getting my medicines which I pay for when they are shipped.

We cancelled a subscription to Classmates.com a year ago. About 6 weeks ago a charge for $39 appeared on our credit card. We called and told them again to cancel and remove the charge. We were told it would be credited to our account. Six weeks later there is no credit. We called Classmates.com again and were told the charge was not refundable unless we called in advance of the charge being placed on our account.

I have the same renewal problems as the rest of you. I called to get a refund (female), no refund, auto-renewal, switch to manual renewal, etc. I called my CC Company. They are sending me a dispute form. But I thought about it for a while, read some of your messages and called classmates.com back to try to get my renewal rate reduced to $9.95 and I got a great CSR guy who I had a great experience with and he reduced my rate using the 'good faith' clause. I had nothing to lose and I sucked up the $9.95 (my error, my fault, 'buyer beware'). Hope this helps others save some money!

Website charged my credit card $39.00 for automatic renewal of my "gold" membership, which I didn't authorize. They will not refund the amount charged because I didn't cancel my membership. I didn't receive a "reminder notice" from them as to the renewal charge, which I would have cancelled, it I had the opportunity. The $39.00 was charged against my credit card and it is not refundable per classmates.com policy.

I just found out about this charge from classmates.com from a rep from my charge card company. Then I got on the website to learn that others are trying to get through to them to cancel something they did not charge to their cards. So I thought I might as well put my complaint in now!

I have deleted my email address from them. They continue to send emails to my address. I have filed a complaint with the FTC about them, and their parent company, United. They allow ** on their website.

I have to delete popup ads on my personal website with Classmates.com of Sprint popup ads. This is stupid. This makes me not be able to use Classmates at all. I'm just deleting and deleting.

I read the complaints, but not all. To get e-mails stopped, go to the upper right-hand corner of the website, just above the last name. You will see account. Sign in, and it will have several options to stop e-mails. I also checked my payment option, and after setting it to manual last October 2009, it was on automatic again.

I emailed them to complain. They said the charges were non-refundable and I agreed to auto renew the transaction. If I didn't want that then I should have chosen to not renew the membership. They stated they would not refund my money.

I signed up for a one year membership and they sent me a barrage of emails telling me to look at the site. When I did, there was nothing of interest to me. I did not like the service and stopped using it. They automatically renewed my account on 1/24/2010 for $39.00 and charged my credit card. When I called to complain, they said the charges were nonrefundable, but they could reduce the charge to $9.95 for a one year membership. I do not want to pay them one cent more. I think they are a fraudulent company.

Same as all of you, I have been billed unknowingly for months by what I consider a fraudulent "sign up". The number to cancel is 206-301-5700. By the way, most free credit report websites play the same game. Avoid them too!

Two years ago, I signed up for one year with my credit card and paid classmates.com for one year of service. Last year, I signed up and paid for one year of service with my credit card. This year, they just billed me for another year without my authorization. I called them on this and they said they would cancel my subscription but not refund the $39 that they charged my credit card without my knowledge.

They continue to send me e-mails about these supposed classmates of mine. I attended a Catholic girls' school in EL Paso, Texas, yet they even have male names of supposed classmates who want to get in touch with me. I do not respond as I am suspicious of these people, but I am afraid if I communicate with them directly that they will somehow use my e-mail for their purposes. I do not know how to make them stop sending me e-mails.

I received my credit card statement and noticed a $39.00 payment to Classmates.com. I called the number on the right side of bill and after approximately 15 minutes someone answered. I was told I selected automatic renewal, and that they could change it to manual renewal but they had a no-refund policy. After getting no satisfaction I e-mailed their customer support and did get a response, pretty much to the word as the phone call. They seem really well rehearsed. I filed a report with Consumer Affairs for deceptive practices that have ripped me off of 40 bucks! I want my money back.

I found another deduction from classmates.com again. Their phone number appeared on my statement with their name and how much money they took. I called them last year and told them I wanted it to stop. I just signed up for a trial 3/4 month deal. They said they would stop but could not reimburse the money. They did it again. They said they have no record of me calling. I have to prove to them I called. They are robbing people with a keyboard instead of a gun. My account has not been active for almost a year now. They can see that. They will do it again and say they have no record of me calling.

Classmates.com invited me to join for free to find classmates that are online looking to get in touch with me. Imagine my shock when several of my dead former classmates’ jokes popped up, trying to contact me from the grave. I suspect not funny jokes on them. I didn’t join.

Automatically charged my credit card for renewal without notice. I would never ever knowingly opt for an automatic renewal option for anything. I called, received message saying that they were in an offsite meeting. I emailed and received a response saying no refund.

I signed up for three months.and they keep debiting my account. There is no way to reach them. Every time I try to email, they direct me to a previous page. There is no phone number and no way to cancel membership.

I just received a response from Washington State AG. Classmates says I didn't cancel and they refuse to refund anything. Everyone on this site needs to file a complaint with the Washington State AG, it is online and easy. I still have pending dispute with CC company. I will post results on CC dispute when I get them. If anyone has gotten their money back, please tell me how.

I signed up for a 3-month service period with Classmates.com. When the 3-month period was up, I noticed that I had been charged for another 3 months without my permission. Also, they immediately given my credit card info to another company who charged my credit card without my permission. I called that company and they reversed the charges.

I went on classmates.com to sign up for a one year membership, and the next thing I know is that I'm being billed 24.95 from privacymatters.com. I called and had the fees reversed, cancelled the membership, but they continued to bill, despite more phone calls and emails to them. They are a scam outfit and need to be stopped. This has been going on for 4 months now. Each time, they say the account is cancelled but they continue to bill! Have to complain about Classmates.com since they seem to have a link to this company! 24.95 per month for 4 months now. They say, they are going to refund and cancel Yet again.

I did not, in any way, authorize a continued/recurrent charge to my card. I did not accept more than one three-month period service. I selected 'manual' payment, not automatic payment, on my Classmates.com account. I am unsure as to how, why and when Classmates.com changed this preference for me. I have been charged $15 on several occasions now. Because the charges are so small, only $15, and only charged once every three months, I did not catch the error until now. I was charged on 7/30/2009, 10/30/2009, and again on 1/30/2010. These charges were unauthorized. Because I just caught this error, the only charge officially contested is the 1/30/2010 charge. It is my belief that Classmates.com took it upon themselves to change my account from 'manual' to 'automatic' payment in order to take advantage of their customer. I would love to join a class action suit against them for the fraudulent charges.

I signed up as a gold member and they keep asking me to upgrade to gold membership. I've tried to contact tech support with no help. I do not know how to unsign from this website. They billed my credit card and I can't stop them from charging me again when renewal time comes.

Classmates.com bills my account each year for services and never upgrades the service. Have attempted to contact them but have an automated response to my complaints that we'll get back with you. Approximate loss of revenue 39.00 per year for the last 3 years.

Classmates.com is a total scam! Do register ever! You will be stuck with charges for months and months.

I was offered a free seven-day membership. On the 6th day, I found out they had set an automatic withdrawal from my bank account. The bank said that I could do nothing until the withdrawal was made. I contacted Classmates.com and they said they do this so as not to have any lapses in service in the account. I was not asked if I wanted to continue. I did not give my permission for the transaction. I was robbed of $39.99 that would put my account in a negative balance causing me further fees from the banking provider. They are a den of snatch and grab thieves. Help me stop them please.

I was sent an email from Classmates.com saying someone wanted to contact me. So I went in to this free account and they required a credit card to see who it was. I figured it can’t hurt. Then after paying it, the contacted person was not real and was a scam. I tried calling their phone number with no luck. Then on 5 repeated attempts of emailing them, telling them to remove my private information and to remove me entirely from their system, they failed to comply. Now I’m looking for some legal actions to take against them for not acknowledging my privacy to remove all my information. Please help.

I told classmates.com not to take money out of my account, unless I said so. I told them that I would decide whether I wanted to sign up again after a year. But they took the money out of my account anyway, and I don't know to get in touch with them. I want to cancel, because I find them untrustworthy.

I signed up for the Gold Membership at Classmates.com. I have tried, repeatedly, to sign into this account and always get the same error message: invalid password. So, even though I was using the correct password, I reset it. I still cannot log in to this account. I am fed up and disgusted and have asked repeatedly for help from Classmates. All I ever get is this computer-generated response, which is of no help at all! Now all I want to do is cancel the membership, and I can't even do that!

My credit card was billed for two magazines that I did not subscribe to. I found out that they got my credit card information from classmates.com and this was a pop-up that I failed to say, I didn't want. I reported this to the fraud division of my credit card company and the charges were removed. The magazines were House and Garden and Ladies Home Journal. I called and told Classmates that I would never give them credit card information again nor subscribe to their website.

Like many other, I too was dubbed into joining a gold membership to read messages from long lost friends that did not exist. But I waited in time and was offered a gold membership for $9.99. I was hesitant as I do not trust giving credit information out online. As I joined, I set up my account and noticed a button to account and ensured that automatic renewal was placed in manual as I was unsure of the benefits of this site. As time went on, sure I hooked up with friends, but everybody was moving interest to Facebook that was provided free! I too left Classmates.

A charge for $39.99 appeared on my bank statement. I never authorized classmates.com to make any charges on my account. I have tried to remove my name off the site, the server moves slow and it is not allowing me to remove my information. I am having difficult economic hardships. I cannot afford to have money taken out of my account that have not been planned.

I signed up for Classmates.com. I tried to sign in today to get information about cancelling my membership. The password I entered did not work and I was unable to reset the password. I wish to cancel this membership before these yokels charge me a "renewal" membership fee. I am unable to get in touch with Classmates and am extremely frustrated that I can't cancel my membership because I have to sign on to do so, but my password no longer works!

I continuously get e-mails from this group, and yet I have no way to stop them. Their site misdirects people so they cannot contact them to be removed from their e-mail list. This site appears to be nothing more than a scam. I'm frustrated that I cannot stop the harassment that I'm being subjected to by getting all these e-mails that I don't want.

I did join Classmates.com when they had a special going on. I paid for one year. On my January American Express bill, I saw a charge to 123 Privacy Matters. I called to see what company this is and how they got my information. I was told, I signed up through Classmates.com. I never did any such thing. They said, they would cancel my membership to 123 and issue me a refund. But I no longer want Classmates to have my information of any kind.

Seems they automatically sign you up for automatic renewal and don't provide a website contact for consumer assistance. The terms of contract refer you to a non-existent site for cancellations. I was just charged $39.00 to my credit card without my knowing.

I joined this site and I just want to cancel my membership and I can't get anything to work on this site. I just want my information off of this site and nothing works. I can't even get their help site to work. I went to cancel my membership and that does not even work. I went to delete my pictures and that did not work either. I want my refund and my info off of this site. It is a joke. I just do not want my children’s pictures posted on this site. I made a mistake by joining and thought it would be a good thing but it is not. I just want their pictures off of this site and my information. I want my membership canceled. I do not think it's too much to ask.

After getting no satisfaction, I emailed their customer support and did get a response, pretty much to the word as the phone call. They seem really well rehearsed.

I was charged for a renewal of one year without my approval at anytime. I bought a three month membership last year. It ran out but I was not allowed to enter membership areas. In December, a charge was put on my BAC account for $39 for a year membership for 2010. I called to cancel and they would not, saying I checked for auto renewal. I did not. A renewal would have been for another 3 months anyway, not a year. I was not given any proof of my agreement of a renewal. BAC sides with Classmates stating I gave them my account number once so I engaged with them. They want me to sign a paper with them stating that I engaged with them for the $39 charge and that now I want to cancel the membership and charge. If I don't, they, in the writing on form state, they can not help me or go on with the investigation into the charge from Classmates. My three month charge was not for $39 and I did not engage in the $39 charge, so I will not sign this statement. I called to talk to them about this and I was told I must sign or they cannot help. I went online to see what renewal info is on the site. While searching for the site (I stopped use of it when 3 months ran out), I found a web site about Classmates. It has pages and pages (170) of others complaining about $19 to $39 charges put on their credit or debit account for these amounts in December or January without their approval or request for renewal. One was even after not months of no membership, but years without a membership. Several other Credit Card companies are siding with the Classmate company and not canceling or refunding the charge. There are about 900 complains. Everyone states they did not approve a renewal or receive a notice of a renewal, only the charge on their account. I believe with all of these complaints someone should investigate, especially the fact of no approval or no cancellation of months not used yet.

After signing up with them, they must have sold my card information and I have been debited every month by these companies: $19.92 and $12.00 per month. I am sure from your website that you know who they are. What I don't understand is why this has not been taken care of and why we have not been protected from this fraud. It all resulted to bank charges and a lower balance in my bank account.

Over two years ago, I evidently signed up for the service. I paid $39.00, tried to dispute it as I really didn't intend to sign up for it. Finally, I paid the $39.00 and then they charged my credit card again last month. I disputed it and the credit card company gave me a temporary credit and now, they have received notice that I owe classmates.com and the credit has been reversed. I will call the company again and try to fight it, but they are not very cooperative. My next step is the Kansas Attorney General. I have paid $39.00 originally and have been charged an additional $39.00 for a total of $78.00, for a service I don't want and cannot use.

I cannot cancel this account or make any contact with anyone to confirm my cancellation with this company. I want my credit card to stop being used.

I went on Classmates to cancel my account. I sent them an email. The next thing we knew, we were charged by some company called MVQ Privacy $19.95 on our debit card. There were other charges as well, all within days of this fraudulent deal. I think Classmates has sold our credit card info or have a major breach. We all need to contact our Attorney Generals Offices ASAP.

I have the same complaint with so many others. They charge your account 39 automatically for a membership renewal that you do not authorize. And they will not reimburse. Horrible customer service people, rude and no refunds are ever given on their auto renew gold accounts. Biggest rip off on the internet.

I am diligent about looking through my credit card charges which are charged to my account and noticed that I was charged by Classmates.com for a charge I did not authorize. After speaking to someone from Classmates.com, I had found that they had set me up for a reoccurring charge based on what I though was a one time fee and was never asked that they kept my credit card number on account. They would not reverse the charge so I have now disputed the charge with my credit card company. I just hope other people read this information so they can decide if they would want to be affiliated with a company which uses deceptive business practices like Classmates.com.

Shopping Essentials started taking $22.95 a month from my credit card months ago. I contact them and agreed to return the money and also told me they got my info from Classmates.com. I never even heard of this company.

I paid $9.95 for a 12-month Gold membership to classmates.com on Dec 8, 2009. On Dec 16, 2009, I was billed $19.95 by some group I never heard of before. After getting on the internet, there were people complaining that classmates.com had sold their credit card info to this particular group. I called Visa and learned that this same amount of $19.95 was again being billed on my credit card for Jan. 2010. Visa cancelled my card, will erase my charges and give me a new credit card. I believe that classmates.com is responsible for this after reading what others have said about them.

One day while just fooling around on the internet, I saw an offer indicating that for a modest one time charge, I could examine the Classmates.com site for three days. I have been going through rehab due to a worker's comp injury and was just looking for something to take my mind off the pain. I thought why not? There was a notice that cancellation within several days was a part of the deal. After taking a brief look, I realized there was nothing there that I wanted and tried to cancel but couldn't find any way to do so. I've gone back on the site a number of times to see if I can find any way to get this company out of my life and my monthly payments ended. I am furious.

It's the same complaint about being charged for auto renewal. I am sure I told them to drop the auto renewal but I can't prove it. I disputed it with CC company and am waiting to see what happens. I will print out these pages and send with my complaint to show I am not the only one. BBB is next, then the Attorney General's office in Washington State.

I received notice that Classmates debited my checking account $39 for an automatic renewal. I had not authorized them to take the renewal out of my checking account and in fact had no intention of renewing. I requested that they reverse the transaction and put the money back in my account. They responded that an automatic renewal was part of the agreement when I signed up over a year ago. I was no longer aware that this was part of the original agreement and I was not informed that the subscription was about to expire. I had no idea I was going to be charged for something I no longer wanted or needed.

I was offered a one-time fee of $9.99 and was charged $39.00 for a renewal that I did not approve. My credit card was billed without approval!

I only recently got into facebook and I loved how I reconnected with some former school mates, so when I saw the Classmates.com ad, I signed up for a basic membership that was supposed to be a one time fee of $9.95 for a couple months. So even though I don't usually pay for these services, I decided $9.95 wasn't so bad for a trial. Little did I know I was actually getting set up to be charged $19.95 for the sign up, and each month afterwards. It wasn't until I researched who the bank saveace associates with that I realized that classmates.com were the ones behind these fees. I finally canceled my profile on the site (after searching for over a hour to figure out how to cancel), but after seeing all these other stories, I'm worried that I'll still be billed. Hopefully not, but we'll see. Two "extra" charges of $19.95 (so far) and $10 extra initial fee = $49.90.

Classmates.com put a membership fee on my AmEx card without any authorization from me. If that wasn't bad enough, it is virtually impossible to unsubscribe, to reach anyone by phone etc. The unsubscribe button on their website is purposely hidden and difficult to find. What I don't understand is how could they hope to continue to make money if they are purposely being deceptive, purposely holding people hostage just because they can track who has gone on their site?

A charge of $59 appeared on my bank account, which I did not authorize. I called Classmates to have it taken off, but they said that there were no refunds. When I told the person that I did not authorize the charge, she said that I was signed up for automatic renewal. I told her that I would never agree to auto renew anything. She said that when I joined in 2008, at a much lower cost, that it was not an option. They changed the rules, and since I did not contact them to tell them not to bill me, I was charged. She then offered me several other packages. I declined, and asked to speak to a supervisor. I was told that no one was available. I said that I would hold, and was told that was not an option. I have reported this charge to my bank as fraud. If there is a class action suit anywhere, count me in!

I signed up for classmates in Dec. 2008. They billed my credit card $19.95 US dollars on Dec.24, then on Jan.1 2009 there was another $19.95 Canadian taken from my credit card . I called my credit card company to find out who this was, they said it was Classmates, so I immediately called the # on my bill and canceled the person I talked to was Alix # 14214.

I had the same exact experience as many of the other posters. When I signed up for Classmates.com, I do not remember signing up for an automatic renewal, but on Jan 16th, I was charged $39.00. I went to the webpage on that same day, and (wrote) asked that my account be canceled and my money be refunded, explaining that I never use the service.

They have me on Classmates.com as graduating from Theodore High School in Alabama and I did not. I graduated from Alba in 1974. They have me in 1977. I want it removed now.

I got numerous false emails claiming a classmate was trying to contact me. I have requested to unsubscribe numerous times, to no avail. My in box is still full of their junk mail. Most importantly, my personal profile information that was only suppose to be available to friends of mine, shows up on the internet if you google my name! Who I married, how many children, etc.! And I can’t seem to figure out how to get it removed.

I was supposed to have a free 7-day trial. They already deducted money out of my account. I called the bank about this and reported a fraud. I’m already struggling and it's hard to get by with this scum out there.

Two days ago, Classmates charged my credit card $39.00 without my knowledge. They apparently set the sign-up page to default to automatic renewal without your knowledge. I've emailed several times, and no one will respond. Anyone who knows of a class action suit against them, please let me know as I would like to join.

Classmates.com charged my credit card for a gold account renewal and didn't even notify me. When I called and asked why, they said my account was set up as "automatic" renewal as agreed upon when I set up the account. I did not agree to the renewal or automatic use of my credit card. When I ask for a refund, they said there were no refunds on the gold account.

**** billed two credit card accounts for renewal this late year. They set up two accounts with two separate account numbers and they renewed the account without any notification! They can send endless emails telling you that someone is trying to find me, you link in and it turns out to be lies! I have been constantly bombarded by collection people from Capitol One to pay the $47 charge that was fraudulently charged! I have advised over and over that the charge was not authorized, to reverse the charge, the just add late charges but they continue to call and bill! I have advised them I am not paying another $47 and most certainly I am not paying any late charges for this initial charge they should have reversed!

I have the same complaint as many others. They charge your account $39 automatically for a membership renewal that you do not authorize. And they will not reimburse you.

I joined **** in January 2008 for about $9.95 as a special one time thing. I received a charge on my credit card on January 2010 for $39.00 from them. They claim that when I first joined, there was a box to choose automatic renewal and it was checked off. Because I didn't uncheck it, I was automatically renewed. I haven’t even used the site for over a year, it is a total sneaky scam!

I let a three year membership expire not wanting to spend another $39 for a year. Classmates kept trying to lure me back and finally offered a one year membership for $9.95, so I upped for one more year. When I followed up and went into my account, I found they had me checked for automatic renewal, the hook that came with the special offer. I did what it took to put my account back on 'Manual Renewal'. Classmates doesn't make it easy, but it can be done, as I had my original membership set up that way. I was never asked if I wanted automatic renewal. This company just took it upon themselves to do so, a shady, unethical practice at best. From previous experience, I suspected they might have done this and took the time to check, but new members who are not suspecting for automatic renewal don't know it until that charge appears on their credit card bill. This is a sneaky practice that should be addressed and terminated.

Classmates.com continually renews this membership even after I have told them I do not wish to continue. No notification is ever given; it just shows up on your credit card statement.

They renewed my membership and I wasn’t notified of that renewal. They won’t refund the money.

I have been automatically renewed for another year at Classmates.com at a charge of $39! I had no idea this was automatic! I did not sign anything that states that I wanted an automatic renewal! I cannot find any phone number or email address to contact someone from classmates.com to complain. I will, however, contact my CC company and tell them of this travesty. I know that I am not the only one who is irate about this. I cannot afford to keep paying $39 annual for the Gold membership since there are so many demands on my finances right now.

I went into my profile and did not find any billing credit card therefore I wrongly thought they could not bill me again, but they did. They will not reverse the charge and Citi is in bed with them and will not reverse the charge. I do not use this page and did not want it renewed. Predatory company and Citi is in bed with them!

I never signed up on Privacy Matters on Classmates.com for a $19.95 monthly charge. I was charged for several months.

I was automatically enrolled for yet another year without any notice. $39 was charged to my credit card account. This happened to me last year too. I do not want this service and I didn't want it last year either.

You can add my name to the extremely long list of people ripped off by Classmate.com's "automatic" renewal scam. I did not select that option and it's clear that they bury that little clause so deep it isn't reasonably evident and they do it for a purpose, don't they? Then they conveniently point it out when you demand they cancel your subscription and refund the charge to your credit card.

I was allegedly enrolled in their "automatic" membership renewal when I first signed up for Gold Membership last year. There was no notice (letter, e-mail) or reminder or "is your credit card still valid", just a mysterious charge on my credit card bill. It wasn't even identified by company name on my billing statement, just a phone number. "Membership fees are non-refundable" per customer service person and she has now converted my billing to "manual" and canceled my membership. Given the number of complaints I have seen online about these business practices, I wanted to add mine as well. They are very sneaky. There was an unauthorized charge to my Visa of $39.00.

I was automatically charged a fee for a renewal, and like so many others, I did not sign up for auto renewal. What can I do?

My membership was renewed automatically. When I complained, I was told that I had 'signed up' for automatic renewal (I had not). I'm assuming that they automatically sign you up this way and you have to check a (small) box saying that you don't want it. I explained how my husband has been unemployed for over 7.5 months but they could care less. They are a scam.

Classmates sold my confidential bank card info to MVQ, whom charged my account two times and I never made such charges. Anyone charging anything with Classmates is in big trouble. Georgia's attorney general is getting my earful! Loss of money! New card being made from bank, time loss and I will never trust any of these companies in my lifetime. I told all my friends and it's my job to do so until I die!

Classmates.com is charging my credit card without my authorization. I signed up for one year, and that is all. On 12/27, they charged me again, and I did not authorize it.

How do you contact them to cancel? They continue to charge to my credit card and I cannot find a place to cancel. Please email me the information.

During 2009, it took me 10 Months, 7 letters, and over 25 emails to stop Classmates from charging my CC without my authorization. Classmates never responded to any of my requests to stop the unauthorized billings. I finally had to cancel my CC. From my experience, Classmates is corrupt, misguided and professionally bankrupted organization that seems to managed itself in an illegal fashion.

I was charged on my credit card for a 2nd year of classmates.com without my knowledge. When I called them, they said that was what I signed up for a year ago, but they cannot provide me with any paperwork stating so. They were even able to use a different credit card than what I used the first year (which I had cancelled and replaced). They told me I cannot get a refund no matter what I do. I tried to cancel my subscription 3 times and each time, it didn't go through. Something needs to be done about this practice of not even sending a renewal to the customer in case they do not want to keep on subscribing. I have filed a complaint with the BBB, which by the way gives them an A+ rating even having over 900 complaints. What's up with that?

I signed up and allowed a one-time fee deducted from my account. For a year, I have been trying to cancel my account with these jerks. They will not provide the information to do this. My classmates find me on Facebook for free!

They re-debited my account for another year without authorization. I had unsubscribed during the first year due to dissatisfaction with service. Unauthorized debit of $39.00 constitutes fraud and theft.

In 2008, I accepted a trial period with classmates.com. I cancelled my membership and heard nothing again until today. I was without warning charged $39 which I am now over drafted severely. I am disabled and live on disability and social security and barely have enough money to survive on now without having an over drafted account because someone decided to take it upon them selves to take money that does not belong to them. I now do not have enough money in my account to pay my rent or to afford my medications because of a seriously over drafted account thanks to them.

My wife and I both had accounts in 2009. We did not have auto debit nor was it authorized in any modality. We called classmates membership number and was treated very gruffly by their service person that answered the phone. When a supervisor was requested, she hung up!

I have not been a member of **** for quite a few years and I also never authorized auto debit from my credit yet after all this time, they took it upon themselves to debit my card for $39.00 without my permission.

We signed up for a trail which stated that we had 14 days to cancel the membership. I was never able to log in or find a contact number for this company but I do remember that I checked the manual renewal box upon signing up for trail and I actually printed out the pages that showed the manual box checked and the page that I went to immediately to cancel my membership. I am looking all through my file cabinets for this information because now, a year later, even though I was never able to log on to this site and I am still unable to do so, they have charged my husband's bank account for $39.99.

I emailed them that I did not receive the service they advertised. They claimed that several people I went to high school with were looking for me. When I joined, I looked through their service and no one was looking for me. I sent the following email and they refused to refund my money. As follows: Today's date is December 4, 2008. I keep receiving emails telling me that there are 15 people looking for me, so I thought what the ** and decided to subscribe. What a bunch of nonsense! There is not one person that I know on the list. These people went to schools in different states and it is a total waste to be a member. Since I subscribed yesterday and find this to be worthless, I would like to unsubscribe from Classmates and have my money refunded. I forgot how much I paid. Last year, I received a postcard from a class action lawsuit attorney regarding WebRoyalty and Classmates. I filled out the card and sent it in. It resulted in my not receiving any return of my money lost.

I paid for one year subscription, then visited the site a few times and then stopped using it because its database was rather sparse and it has lots of lost accounts and old email addresses. A year later, I got served with a $39 renewal fee. Apparently, I was automatically enrolled into a renewal program without my knowledge of it.

I too am a victim of Classmates.com unauthorized charges! I find it so sad in these economic times that classmates.com would take advantage of people. When I initially set up my account with them and paid with my credit card, I specifically and immediately went into my account and changed the renewal status to manual. Now, "mysteriously" my account was switched to auto renewal and they charged my account $39. I sent them 4 emails, they will not refund my money. So, I sent a complaint request to the attorney's office in the State of Washington and the Better Business Bureau in Washington as well. I am hoping that they will refund my money, but I won't hold my breath. Finally, I called my bank and they cancelled my card immediately to avoid future charges..Classmates.com are robbing their Gold Members and we all need to get together and start a class action suit against them.

I became a member on Dec. 23, 2009 and opted out immediately after I entered my credit card number. As soon as I had joined, a completely different screen appeared and said I would be billed monthly automatically unless I let them know. Well, I cannot get them to return my e-mails. They answer back saying they will get back soon - it's been 10 days. All I want is completely out of this Classmates.com and no more charges to my credit card. My credit card company is the only one helping me out here. They gave me the phone number for Classmates.com and I still get the message “There is no one to take your call - Go online and email us.” Whew! This is a toxic site with seemingly no way out. Thanks for reading.

I cancelled my account with them last year, and it has been cancelled because I can't even sign on their website using my email address and password. However, just like everyone else, they charged my bank $15.00 for the renewal, which I did not authorize. I called my bank and I was told that this charge had gone through and I needed to contact the merchant and try to get refunded. Well, I've called Classmates.com and nobody ever seems to answer and this is not an 800 number. This is fraud! How can this company still be standing? There are 600 plus complaints! Someone, please help us. I am almost in foreclosure, so for me every penny counts. I do not have the $15.00 to pay for this as this would have bought some food for my children.

They auto billed me one year after signing up for one year for $9.95. They auto billed me $39.95 even though I didn't tell them I wanted auto bill. They would not credit my debit card. I noticed tons of people had the same problem. Makes you wonder. Now listen up: put in your search engine “State Attorney’s Office state of Washington.” When you get there go to Division of Consumer Affairs and put in a formal complaint on line with them. They will follow up your complaint. I just filled out online form with Washington State Attorney General’s office. I have dealt with similar Attorney General's offices in NY state when I worked for the postal service and they will help you.

I did join Classmates.com. After I had paid at that time, you could choose for auto or manual renewal. I know I went up and put it on manual. I do not have anything automatically renewed ever. They did that a week ago and charged my credit card $39.99. Now, I am very nervous that they even had my credit card number as I now feel they are shysters. They will not refund my money but I don't want to be a member even if I don't get my money back. I am 64 on a fixed income and thank goodness it was on my husband's bank as it would have cost me as my bank always has a low balance or it could have caused me to bounce a check.

Reading all these complaints, I am very glad that others have posted as well. This site is very fraudulent in the use of your credit card information. I signed up for this several months ago and I now find that I have been charged by Privacy Protect Plus from Quebec who told me that I had clicked on a link within **** that allowed them to charge my credit card for the above amount. **** is being very fraudulent with privacy issues. They say that your information is secure but they pass this information onto associated companies for more fraudulent activity. I called Privacy Protect, today, December 31, 2009, to cancel and I was told that this will be cancelled back on November and the 2 months will be reimbursed and I was told that I clicked on this link on August 6 of this year. How can a supposed legitimate site get away with this? Most times, the links on the classmate site do not work so why be a member and pay for something you cannot use. This site should be shut down and be held responsible for their actions.

I was automatically charged a fee for a renewal, and like so many others, I did not sign up for auto renewal. The company charged a credit card I no longer even use, so I do not check the online statement, but I needed to get into an archived statement so pulled up the account. The charge has been on the account since November 11, and I have been charged a late fee at this time. I have an excellent credit score and will now have to fight to get back my $39 and try to get the credit card to take off the late fee. I have tried calling the company today, but they are closed "for the holidays" so I do not know when I can get back on there.

There was a charge on my debit card for $19.95 from FamilySafetyReports.com, which I did not make. I called the phone number given and talked with Jasmine, who was very rude, but told me that I had authorized the charge on Classmates.com. I did not. In fact, I never heard of FSR.com. She did stop the subscription and said they will refund my money. However, this really upsets me that Classmates.com is allowed to give out my account information so freely. From now on, I will read these reports before joining any website. My bad. Thanks for listening.

I was just billed $39 for another year of Classmates.com which neither my husband nor I signed up for. If I go back over the years, it seems I've been charged several other times. I'm going to call them to stop this charge but after reading all of your comments, I see I'm not alone. This is terrible and action needs to be taken.

I joined Classmates.com a year ago to look up a friend from high school. I specifically did not choose automatic renewal as I did not want to continue membership once I contacted the friend that I wanted. Classmates.com has charged my credit card without my authorization and refuses to refund the fees claiming that I signed up for auto-renewal. The following URL shows that Classmates.com has been using underhanded tactics to charge consumers and refuse to refund charges: https://www.consumeraffairs.com/dating_services/classmates.html,

The only way I found to stop the Classmates charges was to go directly to the Better Business Bureau and report them. The money was refunded and the charges stopped the very next day. Apparently, they do try to keep that relationship cleaned up. Try it and good luck!

I just checked my credit card online and saw a charge of $39 for something I did not recognize or authorize. I called the number listed on my visa statement ** and found out that this company was called Classmate.com. Well, how did they get my credit card? I never signed up for their service or sent them my credit card number. Someone must be spying into my computers to pick up on credit card information. I called my Visa card company and they are looking into this problem too. I noticed lots of people online complaining about unauthorized charges. But most of these people were at one time a member. I never joined this Classmate.com, so I don't understand how they got my credit card information. This warrants a complete investigation. Thank you.

They charged my credit card $59 bucks for a gold membership that I don't use anymore. They say I enrolled in auto renewal? What? I don't recall this at all. The lady (even you can even call her that) was extremely rude on the phone. She hung up on me at the end. Closed my account, but kept my money. I will fight tooth and nail for the money back. This place needs to be shut down. I don't get how they used a credit card with an expiration date that I don't even have. I also don't get how a business can say no to a refund when a customer is not happy with a service and/or does not use it. I am angry!

I was charged $59 for an automatic renewal that I did not ask for by Classmates.com. After emailing, demanding cancellation and my money back, I received an immediate automatic letter stating that when I signed up over 2 years ago, that I agreed to this - which I did not. After replying to that, I got no response. It's like they had this auto letter ready because they knew I would dispute! That clearly shows their intent to fraud. I notified my bank, but after reading these other reviews, I do not have high hopes to ever see my $59 again. What a scam!

I noticed a charge on my credit card for $39 from classmates.com. And when I looked at my membership information, it said manual and not automatic renewal. I finally found a number to call them after sending 4 emails and not getting a response from them. When I called, they said that my account was set to automatic and was only set to manual as of the day I called. Yeah whatever. I'm in the process of removing my profile but that is becoming a huge issue. If you want to call them, the number is 206-301-5700. I was on hold for 15 minutes before anyone answered. I don’t think I will get my $39 back.

Classmates.com charged my credit card without my authorization on 12-23-09. I have not been a member in several years. In reading others complaints about them, I never signed up for an auto renewal. I have not even gone to their site in over two years. They need to reverse $39 in charges made to my credit card which is not authorized by me.

I cancelled my subscription to Classmates.com over a year ago and deleted my credit card information from the website at that time. I was shocked to see that Classmates.com had charged me $59 on December 23rd to automatically renew a gold membership. This was done without my authorization! (Obviously) I contacted the company at 206-301-5900 and spoke with Jonas (ID **) on December 28th to resolve this issue. He stated that there was no record of me cancelling the subscription or removing the credit card information from the website prior to today and that it was impossible for my credit card to be charged if this had been done. I assured him that I had done the above actions and the credit card was charged without my consent. He stated that he would delete my account after I asked him to, but refused to refund my money. I also contacted my bank to try and get the money back but I am waiting for a response.