Classmates.com Reviews

Without my authorization, as well as many others, they have charged us a $39 renewal fee. When we try to cancel the subscription, they have made it difficult to say the least. Seems as if we get the runaround.

Without my authorization as well as many others, they have charged us a $39 renewal fee. When we try to cancel the subscription, they have made it difficult to say the least. Seems as if we get the run-around.

Classmates.com automatically billed my credit card for another year and refused to retract the charges after I told them I did not wish to renew. This is poor business practice to "steal" money from your customers.

I upgraded to Classmates Gold on 9//20/09 for one year subscription at $9.95/yr. I did not authorize them to renew automatically, I had planned to cancel membership on 9/19/10. When I checked my credit card on 9/19, they had billed me on 9/18/10 for $39.00. I never saw a $39 figure when I renewed in 2009 and never authorized automatic renewal., They were extremely rude when I called and asked for a credit and to cancel my subscription. They told me I was renewed, I could do nothing about it and could cancel any time I wished, but would not get a credit for the $39. This company has pages and pages of complaints on Classmates.com, a scam website and several others for the same problem I had. They did this without permission and I feel that they have scammed me and many others. I would like to see some kind of legal action taken against this company, and I hope you can help us do something. Thank you

Signed up in January 2010 for a promotional cost of $9.95 for a year. For the last month or more, I am being denied full access to the website to see "my messages" and "who signed your book" and they are prompting me that if I want to see them, I have to join. I am already a member and they are obviously short changing me or have some incompetent bookkeepers.

Classmates automatically billed my credit card $39 without our authorization. I am one of hundreds of people across the country who are fighting this. Classmates.com claimed that I and others authorized them to automatically take this money via our credit cards. I never authorized them to automatically deduct this amount after our year's $9.95 deal was over to be a Gold member with them. I don't believe in pre-authorizing these things and I hope someone higher than them can put them out of business!

"This is how we do business." No wonder they can stay in business, they can keep your money because it says after you sign up it goes to auto renew, unless you change it. Well, what if you don't change it or don't know about it to change it, they won't give you money back, even if it was caught within a 10 day period. Any return policy is within 30 days anywhere else. Save yourself, don't sign up at all.

I have unsubscribed from their service at the early part of the year. I have written them several times to stop taking money from our account. A total of $15 every three months seems to disappear from our account. When my wife looked at a bank statement, she noticed where the money was going. This has caused me to bounce several checks and now, once again, this has happened. I hope you can help in this matter. We have contacted our bank and are in process.

In approximately 2003, I joined classmates.com after about a year, I cancelled the membership. About a year ago, they sent me a promo deal to become a "Gold Member" for under $20.00, so I went ahead and rejoined. After several months, I went to log on, and was unable to do so, there was a pop up that explained I would have to pay an additional three dollars or so in order to have an additional service, it made me mad. I tried to bypass this pop up, but was unable to do so. Consequently, I was unable to access my account. I went to call them via their contact information, of course there isn't a phone number, so I emailed them for support, they never returned the email, so I let it go and swore never to do business with them again.

Classmates.com and MyLife.com have put my info online without my authorization. I never rejoined them and they are claiming I did. I have an interview tomorrow morning and will be on TV about these sites. It is time that people should be aware of these scams and I am doing this for them as well as me. And Truste did not help me this time.

Add another name to those who were automatically charged on their credit card without their approval. I do not wish to renew with this sleazy organization and feel they are really scamming the public. They charged $39 to my Discover card on 9/19/10 without my knowledge! What can be done about this? It has really upset me since I have to watch my pennies carefully!

I'm an elderly in process of setting my retirement and cannot afford for greedy big company to cheat me out of $39.

received my M/C statement and had 39.00 charge I had not authorized. I disputed the charge and proceeded to call the Co. only to discover they had recording stating I'd reached them out of their normal business time and contact them on line for answers to all questions. Did try online and most confusing mess to try and accomplish anything.

Scammed me for automatic renewal and caused me to have a overdraft charge of 37.50 besides, they refused to refund my money and of course can not show me where I ever signed up for "automatic renewal" what can be done about this? I have spent some time and effort to rectify this situation, to no avail, like all the others in the class action suit.

They took $39.00 out of my checking account without my permission. When I emailed them to cancel, they would not cancel my "membership". I just want my money back; I don't ever use this sight. I am very strapped for money right now. I barely have enough for food, and gas to get to work. I can't get my prescription filled because I don't have the money now.

They charged me a renewal amount of 39. I called and said I do not want to renew and take all my info off your site. He said he would be more than happy to remove my info but I will be charged the 39 and that is their policy to remove my information. I said I am not paying you 39 for a service I am no longer using and when I tried to get into my account it was locked. How are you charging someone to remove their information? Also he said I could not get a refund because they had already billed me today. My renewal date was today, don't you think it s funny they renew you at 3Am, who is up to cancel at that time of the morning and do they even answer their phones cause on their website you can only contact them by email. This company should be sued for unethical business practices.

Classmates.com automatically renewed my subscription. The automatic renewal was in the fine print which I did not read. Aron told me to go to the site and change the billing from automatic to manual and the automatic charges would stop. I followed instructions and I don't know if it would have worked as that credit card has been canceled.

This company is ripping people off by automatically charging their credit cards and debit cards when it was only authorized for a one time use. I called the company and their attitude is basically too bad and that they will not refund my money. I believe they are scamming the public.

As with tons of other people I've read about, they auto-renewed a subscription I don't even remember getting. When I called to cancel and request refund, the rude lady states that membership dues are non-refundable. Well, I will be disputing the charge. If enough people do this, the banks and credit card companies will get tired of it and do something.

In Sept 2009, I paid Classmates 9.95 for a one year membership with my credit card. I would not have knowingly signed up for a renewal. In Sept 2010, a $39 renewal fee showed up on my credit card for the "Gold" membership.

Classmates.com auto renewed my subscription. I have financial issues at the moment and need to save $ where ever I can. They will not let me cancel the subscription. That is not right. I should be allowed to cancel.

I'm being charged by Classmates.com for another year. I never gave them permission. They are accessing my AmerisBank Account. No address is available for them, no phone, only online address. The charge is for $39.50. I have not approved it. Thank you for helping me.

They say that I automatically renewed my subscription to their site. I absolutely did not and they have not been able to show me where I did. Of course. What now? They also made my bank charge an overdraft fee of $37.50 because I did not know that they were running a scam and did not have the funds available for something I did not know about.

I received my charge statement and discovered a $39 charge from Classmates.com without permission. How dare they access anyone's charge card or even fail to send a notice of their intent and a valid option to opt out of this. For a site I barely glimpse at, what do I have to do change credit cards so this will stop or continuously go through this every year? What a sleaze company!

They took out $39 from my checking account and I didn't want to continue my membership. I have done everything they have on their web site to cancel my account but nothing works. I am going to my bank in the morning and see if I can get something done that way. There isn't anyway to call Classmates. It seems like there is no customer service and this is a scam, in my opinion.

I originally agreed to a one-time payment of $4.95 for a month access so I could evaluate the site. They then began charging me $15 a month for their gold membership, which I never agreed to. I have tried at least 20 times to contact them and finally reached a rep. I asked them to cancel my account. They said they did, but I continue to keep getting charged. I have submitted a block from my credit card company. This was never authorized. They have charged me $45 over the past few months.

For everyone that has had problems with Classmates.com, I have some phone numbers to call for people that have been scammed by this company. Classmates.com's numbers are 206-301-4600 and 206-301-4123, and their parent company (owner) is United Online,Inc. in Woodlawn Hills, CA. and their number is 818-287-3000 (office of the president).

I noticed that on 9/14/2010 I had been "automatically charged" $59.00 for a 2-year Gold Membership. I immediately contacted my credit card company on 9/15/2010 to dispute the charge and contacted classmates.com that I had not authorized this debit. Their response basically states, "Sorry, you can change your billing settings for the next charge in 2 years, but this payment will have to stay.” I never authorized automatic billing! Scam, scam, scam!

I have tried without success to unsubscribe to classmate.com. They automatically have set their site to take a yearly subscription fee out of my checking account without my permission. I would like to cancel this subscription, but you can not even email the site. When you change the renewal to not approved it automatically goes back to "Yes, I approve yearly subscription renewal." They just did this again.

I received my bank statement on September 15, 2010 and saw that an unauthorized amount of $39.00 was taken out of my account illegally by Classmates.com on September 12, 2010. Last year I got a one year subscription to Classmates for $9.95 and I was not planning to renew my order. I phoned the number that was on my bank statement for classmates and spoke to a man on the phone. I was adamant, and insisted several times that I get my money back because I had not given them permission to renew my account. The man said that they would not refund my money back and I told him that I would be making a complaint against them with the Attorney General and the Better Business Bureau.

I tried unsuccessfully to unsubscribe and I see from reading the rants from many people that Classmates doesn't make anything easy or possible that goes against their business model. Obviously, they want my name to remain on their site as it forms a small part of a critical mass needed to give their site legitimacy. Please assist me to unsubscribe from their emails and remove my name from the Fairfield Island elementary school (Chilliwack, British Columbia) site. Thank you.

Add me to the list of people snared by Classmates.com's version of bait and switch through auto renewal without any notice of impending charge of $39.00. I have disputed the charge with my credit card provider but at this point, I don't know if I will prevail in refusing to pay. I'm out $39 depending on Visa's response. I would also have to put up with another year of ** come-ons from Classmates.

I was charged an automatic renewal charge of $39 without my consent. I found a website **, and discovered that I am not the only person, to which, this has happened to. The economic damage is $39, and unauthorized use of my credit card (one I don't use much). Thankfully I checked my balance online and caught it before it went past the payment due date.

I joined this group many months ago. I never was satisfied with it and tried to terminate my subscription. I did it through e-mail address: **. I tried to contact them many times and never received an answer. As I did this over the computer, I have no physical address. They have been charging my checking account $19.95 twice on the same date for the one account. I cannot contact them because my bank says if I agreed to it on the internet, then they have no control and don't know who it is from. I would like my money back, which they have been charging me. Thank you for you time.

On 9-12-10, $39 was taken from my checking account via my debit card from Classmates.com for automatic renewal. I had only signed up for a $9.95 special for one year. When I called the bank on 9-15, they said I had to call Classmates.com first for a refund. And if they would not do it, I could file for a refund through the bank. Scott, employee **, at Classmates.com stated they would not refund after the renewal date. So, tomorrow I will be filing a fraud statement at my bank, "Federal Regulation E". What a rip-off of a company!

They renewed my account and charged my visa without my okay this year. I do not use their services anymore and have not in two years. I would like my money back. Thank you.

I canceled my membership a year ago, yet they charged my checking account a $39 renewal fee, saying it is an automatic renewal even though I phoned and canceled the membership a year ago. I never authorized an automatic renewal. I had to cancel my VISA card to keep from them withdrawing money without my permission again. They will not refund my money even though it was an unauthorized charge.

Classmates.com, what a scam. I signed up for one year for $9.99. They automatically renew membership after one year for $39.00. I knew this and tried to cancel online and by phone to no avail, of course. Therefore, I closed my credit card so I would not be charged. The credit card company put it through anyway. I had to fight with them to credit my account which they did after speaking to a Classmates representative. Never again. Beware of this scam, don't sign up.

A year ago, I signed for a $9.95 trial membership for a year. Yesterday, I was unpleasantly surprised with an automatic electronic withdrawal of $39.00. I contacted clasmates.com and they refused to return the $39.00 on the grounds the original trial membership carried a clause that the renewal would cost $39.00. What a scam! Had it not been for my line of credit, I would have had a bounced check. We need to band together and do a class-action lawsuit, which is the only thing they'll understand.

Classmates billed by debit card without authorization, for $39, for an annual membership. Before then, I was offered a gold membership for $19 a year that I could sign up for at my pleasure. Now Classmates, in a bait-and-switch tactic, insists that I signed up for automatic renewal, which is baloney. The company refused to reverse the charge. They are thieves!

I signed up for membership to this site for $9.95 annual fee and was surprised to find a $39 charge to my MasterCard on July 8, 2010 which I neither agreed or consented to. Is there no legislation in place to protect consumers from this practice? I had no intention of renewing this subscription and I have since gone to the site and saw under membership information that someone had slipped in automatic renewal under membership renewal. I emphatically state this was not done by me as I would never agree to such an exorbitant fee for such a marginally interesting site.

Like many others, I have read about today, I too, have been charged $39.00 on my credit card for a renewal I never authorized for Classmates. I did at one time sign up for a special they ran a while back for $9.00 but at no time did I tell this outfit to renew my membership. We finally, after a 1/2 hrs wait online got through to a girl names Jennifer, who, after much haggling and explanations, offered to credit our account for 1/2 the $39.00 charge. We told her to go ahead with this rebate but to definitely cancel our membership next year & mark my account with a do not renew note!

This company enrolled me in an unauthorized Gold membership on Sept. 3, 2010 for $ 39.00, which I did not give permission for. I called them and was on the phone for 15 minutes before I was able to speak to anyone. Then, I was told that I could not have my money back, but that I could use their services until September of next year. I explained that I do not wish to use their services and that I wanted my money returned to my account. They refused to return the money. This should be illegal. I am in need of a class action information against this company.

I agreed to a one yr trial at $9.95 but called to cancel in May 2009. Since then, Classmates has still been sending email and I just realized taking money from my bank account 8/30/10 was $39.00 I have called ** and held as long as 20 min but have yet been able to talk to anyone. They just read comments from satisfied customers but never come online.

I filled out the application online at Classmates.com searching for my junior high school yearbook, which cost me $9.95. I never heard anything from them. It has been a year and I would like a refund.

Classmates.com gave me a trial membership for a year and then set my account up for automatic renewal, which I was unaware of. Their Gold Membership is, in my opinion, not worth $39 a year.

As in all the other complaints I have read here, my checking account was charged $39 on 9/7/10 and I did not authorize this or set my account to automatic renewal. I can't find a phone number to call and the one on the bank statement is to some poor guy who has been inundated with calls and he is not the company. What can I do? Change my bank account at my inconvenience?

I too, like so many other people, have been charged $39.00 on 9/3/2010 by Classmates.com without my permission to my Visa. I will be filing a dispute with Visa. I never would have given permission for an automatic renewal. I only subscribed because it was $9.95 for a year which has proved to be a big waste of time and I never would have given permission to renew automatically! Who in their right mind would ever do that?

Last year, I was charged $39.00 for renewal. When I complained, they said to change renewal to manual, which I did, immediately. They charged again this year and when I complained, they proceeded with "change to manual" renewal, which I had done the previous year! This is a blatant and fraudulent business practice!

I changed my credit card info for automatic renewal and the old card was charged anyway. I did not receive a notice, but my ex-husband (owner of the card) notified me. I asked that they credit his card and charge mine, they would not. So I cancelled the membership, but I can't remove the profile myself.

I got hit for a $39 non-authorized membership charge on 9/3. I went up to their site, logged into my account and was horrified to find that all my privacy and payment settings had been changed from the last time I was up there! They changed everything back to maximum privacy for personal info, and back to "manual" for renewal from "automatic-credit card deduction" where it was!

A $39 fee for 1 year renewal was charged to my Visa card without my knowledge or authorization. I never signed up for auto renewal ever. There is no phone number to call them. I see from other people online that a lot of us are having this same problem.

They get you in for $9.98 and then hit your account for $39.00 every year after. You can't cancel your membership when you want to; they make you keep it for another year while keeping your money. I see they are doing this over and over. I don't feel that anyone should be required to keep a membership they don't want. I asked in writing to cancel and refund my money. They refused and are charging for another year.

On Sept 7th, 2010, I noticed a $39.00 charge on my bank account from classmates.com. I purchased the classmates.com last for $9.95 on a trial basis for 1 year. I never asked to purchase it for another year. Tried to call classmates but you get a phone message telling you to use the website. After exploring the contents of the website, I see that they automatically charge your account for another year and it's not refundable. This was done without my consent and it is a shame that this classmates.com is so dishonest. I hope that one day legal action will close this website down.

Classmates.com auto-drafted a fee of $39.00 out of my account without my authorization. When I contacted them, they said that my account had an auto-draft authorization on it, but I was never made aware of the option and it was a default setting not a selected setting. When contacting Classmates.com, I was denied a request by me to get a reimbursement of the $39 fee. My checking account was debited the $39 and almost caused an overdraft.

I signed up two years ago. Then, last year, I thought I would upgrade to gold membership for $9.95. I then made sure that my account was not set for automatic payment. Now, a year later, I get charged for $39.00 and cannot get my credit card to remove the charge. They also gave me number to call Classmates.com which is disconnected.

9/6/09 for $9.95 had year with classmates.com after year would or could continue for not sure m must have been $39.00 because they took 39.00 from my bank account number they got from me on 9/6/2009. I did not want to continue with them. However they have my money and say I can't have it back. This is because they say I told them to take out next time auto. This is a sucker deal, get $9.95 and hope you don't say anything and hit it again next year for $39.00.

I canceled my membership a couple years ago. Today, 9-8-10, I see a charge on my credit card for $39.00. I reported it as fraud and my card was canceled. Beware if you have ever had a membership with this site. I also received a class action notice naming Classmates.com.

Last week, they charged my bank account $39 for a renewal I did not want or authorize. I've read many other accounts of this happening. I have asked for a refund and immediate termination of my membership.

This is a complete scam as I know I had the setting for automatic renewal set to off. I can see here by all the complaints about this over the last few days that Classmates.com just got super rich. Something needs to be done about this. This will end up overdrawing my account as it was not an expense that was intended with my monthly bills.

I was also charged the $39 renewal fee. After sending a few notes asking to have my money refunded and them refusing, I finally sent a note suggesting they might be in for a class action lawsuit, that I had my account set to "manual" renewal, and that I thought it was a scam! I got an email this morning from Venita (at membercare@mc.classmates.com) stating they were going to immediately refund $38.79 to my account. I will see if they do.

On 6 September there was a charge to my bank account for $39.00 from classmates.com. I neither ask for nor did I authorize this charge to my account.

I was checking my bank account and came across an unauthorized charge of $39.00 from this site. I called my bank. They gave me their number. I contacted them and they were no help at all. They said it was for automatic renewal for a membership that was long ago cancelled. I never received any kind of invoice reminder of the payment, bill, or any other correspondence from this company in over a year, telling me this was going to happen. I am very upset that these companies think they can just take the little man and drag him through the mud. I am a father of 2. And the last thing I need is some company taking money from my family anytime they want. I put a dispute in with my bank. If there is anyone who wants to get a class action suit against these companies, please contact **.

I, too, on Sept. 5th was charged to my account $39.00 for whatever. I don't know because they never sent me a bill. But I will go to BBB with this. This is outrageous. My bank will be notified in the morning and I will stop this payment. I copied all the letters and will be turning this in. This is plain **. Stop before it’s too late. You have a lot of very bad people right now and this is stealing.

They billed my account $39 for membership without authorization. I just want to let everyone know that after at least 7 emails back and forth from classmates.com, I received my refund. Just keep after them, give them sob stories and you will get your money back. Keep insisting you want your money back. That is what I did.

They charged $39.00 for a subscription renewal that I am sure that I did not authorize.

My credit card was charged for this product for another three months without my authorization. The contract I signed with them didn't have this "ongoing" charge in an obvious site. When I was charged, it was next to impossible to actually find a person to help me cancel my membership. To be in business since 1995 seems rather lengthy to me for not having an actual logical place to cancel a membership. Why should a person have to search and search some more to cancel an online product?

For 2 years, Classmates.com has automatically taken money out of my bank account. I canceled the subscription at least 3 times. I do not use this account nor do I visit it other than to keep trying to cancel the account. On at least 3 occasions, they have caused my bank account to be overdrawn because I didn't know they were taking this money out. Somebody please help me. Thanks.

This company automatically renewed my membership without my knowledge or approval. Now, they will not refund my $39.This company is a rip-off. Don't get involved with them.

I saw a pending charge on my checking account for $39.00 from Classmates.com. I did not authorize this charge - I have no idea how they got my checking account information. I called Classmates and spoke to Rebecca (after being on hold 15 minutes). She refused to credit my account and said this charge is an annual renewable charge of which I was not aware.

I am only one of thousands being screwed by Classmates.com because of their automatic renewals. I also found a $39 charge pending in my bank account for a renewal I didn't authorize. Of course, not caring about customer service, they refuse to refund any charges. Their fees are "non-refundable" and your "only recourse is cancellation." Sure. By then they already have your money. I would be more than happy to join a class action suit and see them driven out of business. I would not settle for anything less than the $39 they owe me.

Approximately one year ago, I subscribed to Classmates and paid the fee via debit card. Today I noticed a pending charge to debit card of $39.00. I did not authorize this transaction. I took the last $60.00 to my name and deposited it in my checking account. Checking online to see if the amount had been posted to account, I noticed the available balance was $21.00, not $60.00! This was due to a pending charge of $39.00 from Classmates.com. If I would have known that was on there, I would not have made the deposit. I have spoken to the bank. Unfortunately, they are unable to do anything at this time. The man at the bank gave me a phone number to call (Classmates), but it is a recorded message. I am also unable to locate an address. If you could suggest a way to rectify this matter, please contact me. Thank you.

Email said Classmates were searching for me. I fell for it. Signed up for gold membership. On sign up page said I could cancel any time. Wrong. Tried four times. Short time later, I'm signed back up but from their end and my account was switched from manual to automatic. So I contacted bank. Changed card number. They only got $$10.95 but now they have my email address and snail mail address. When next pay date comes around about a week. I'm on social security, 66 years old, bad eye sight. I expect they're going to drive me to a stroke trying to collect another $10.95. I wish someone could stop these crooks. "It's just wrong" what they're doing. Could I join group class action suit? Can't afford attorney or I would sue them myself. Alone, lonely, sucked me in.

Today, my membership was set to renew and I wrote to cancel. They will not let me cancel it until this date next year. I stopped the auto-renewal today. I took my credit card information off the page and they still said that I cannot stop the service until 9/6/2011. They also said that my membership was $9.95, but they have put a hold on my credit card account for $39.00!

I had a 39 dollar charge on credit card that I never subscribed to. I was offered free trial around 3 years ago and canceled it. This charge come out of nowhere.

I was just reviewing my credit card statement online when I noticed a charge of $39 from classmates.com. It was charged to my account without my permission. I am going to attempt to call my bank to see if there is anything I can do. I will also try to contact classmates.com to see what if anything they can do. From the looks of what others have reported, it does not look good. I am also going to cancel my account with them. They are not worth the money, and a rip-off. I hope they will pay for what they have done. It is really a shame!

Classmates attempted to charge my credit card for $39 for an unauthorized renewal. Fortunately, my Visa card fraud department denied the charges but permanently froze my card number and it is irrevocable. I must now wait 10-14 business days for a new card and then notify all vendors I deal with on a regular basis of the new number. Add to that the inconvenience of being without a valid card for purchases of anything on line or at local stores. It is a terrible inconvenience for me as a primary caregiver for a neighbor. These people must be stopped and victims reimbursed for the hassles imposed on them.

They have taken $39.00 from my checking account via my debit card without authorization. I did not renew or plan on renewing this subscription. I have been unable to get a refund. Your help is greatly appreciated. We are stuggling financially and this was unexpected and I am currently in the negative in my checking account.

Classmates.com is ripping me off illegally. They charged me $39 to my credit card while I don't even have my credit card information on file with them (according to their online account when I logged on to investigate on my own). How ironic and bizarre is that? I'm going to sue them for making unauthorized charges--for a service I didn't sign up for. How would I know if they are keeping my information securely? I don't even have my credit card information online with them. How did they get my information? This is fraud.

To the staff at Consumeraffairs.com, thank you for your immediate response to my complaint. Classmates.com canceled my membership and refunded my account that day. I really think that your publication helped expedite things along quickly for me. Until then, they were rather cold-hearted and rude but they changed their tone quickly with the quick results of my media campaign. I appreciate the help that consumer protection groups like yours offer to the general public. It sends a powerful message to corporations that otherwise take advantage of us.

I just found out from my CC statement for August 2010 that there is a charge of $39 from ****. I enrolled with them and canceled that years ago. I don’t even know why they would charge me unless they have proof. I disputed through my credit card and keep watching that. There is a class action lawsuit.

Like everyone else on this site, these ** at classmates.com took $39 from my credit card without my authorization. They refused to credit it back. Their service is **, and I want nothing to do with it. I intend on contacting the State Attorney General, BBB, and every scam and blog site on the net. I will make sure it costs them more than the 39 bucks they stole from me! It is amazing to me how these ** are allowed to continue operating. They need to be shut down. A class action lawsuit also needs to be pursued. How many other people have been victims to these criminals? Please help me!

I tried talking to anyone regarding the $39.00 annual automatic charge, but to no avail. It is not only highly misleading, it was also originally offered free. This is a very dishonest company, with dishonest personnel to boot. I don't think the owner even has a conscience.

My credit card was charged $39 in March for a Gold Membership renewal, I did not agree to. I immediately wrote to Classmates.com requesting a refund, but they refused, only telling me to cancel membership before next March if I didn't want to get charged again. On 9/2, (6 months later) I received an email from Classmates.com saying I had a new signature in my guest book. Out of curiosity, I logged onto the site, but the signature was blurred out and a note told me I could see it if I signed up for Gold Membership!

They took $39.00 out of my credit card account without authorization. I am on disability Social Security, and only have so much money for bills. This is cutting me short on necessary bills. It has really upset me.

I paid for a membership in 2008 ahead of my high school reunion. Today, I had a charge on my credit card for $39. I called them immediately and they said I signed up for "automatic" renewal which I never do. They must've charged my card last year too without my knowledge. They refused to refund my money, but did say they would refund it partially by changing my membership from "gold" to basic. This is a huge scam! They are ripping everyone off.

I, too, was recently charged the $39 fee from classmates.com. I did not even expect it. I budget my accounts also. And it has caused insufficient funds for me. I know I did not agree to this and I also know that they don't deliver what they say you get on the gold member services. I want a phone number for them, but can't find it. Emails from them are pre-typed. I won't give up. I am sick of being scammed.

I had signed up for 3 months and they have automatically renewed my membership and taken money out of my bank account without my consent, which has cost me an overdraft fee of $35.

Classmates.com charged my bank account $59 for an automatic two year renewal! My first call was today and they refused to refund the money but offered me a one year membership instead. I refused and expect a call tomorrow from a "supervisor." I will fight this on principle in addition to the money.

I am being billed for this service and have not had any contact with them for years. Please help me cancel them out.

I have told them repeatedly to stop sending me e-mail but to no avail. Please help me with this. I am over 70 and I can't take this continual harassment.

My 'trial' membership abut 3-4 years ago with this site proved to be farcical. There was one contact made with a person actually in my graduating class. I have yet to get the messages classmates claimed was on my message board and those listed as 'looking for me' were people I had never met or known from classes long before me and those who came even after I left Galveston!

Classmates.com charged my bank account for 39.00 for renewal fee. I called them and their response that I agreed to automatic renewal when I joined classmates.com. Since this is an account that I keep a small amount of money in, it over drafted the account by .92 cents and was charged an overdraft fee. Plus it reflects on your credit rating, so, now I will close this account that I have had for years, just so it does not happen again. Overdraft fees, embarrassment, and credit scores.

Classmates charges $39 to my bank account without authorization. They told me that I had a Gold account from 2008 and that they would not refund it even though I never authorized that charge!

I too was automaticly chcarged for renewal on Classmates.com. After many e-mails and phone calls I was reinbursed. What a hassel but it was worth all the effort

I would like for my service to not be renewed, but I can't find a phone number, an address, or any other form of contact to stop this. They automatically renewed, and I want it to stop. Please advise. Thank you. They are taking my money each time they renew.

They charged my checking account $39 last week. I want this refunded. I have not been a member for several years. Please look into this for me. It is 10:30 a.m. and no one answers their phone.

In August 2009, I paid for a 3-month membership for $9.95 and immediately canceled the automatic renewal option. I had dealt with them before and knew about the automatic renewal. On August 27, 2010, I was charged $39 for a one year renewal. This proves they are fraudulently billing as if I had not canceled my membership. The renewal period would be November 30, 2010, one year after the initial 3-month period. They fraudulently took the month from my account.

I want to unsubscribe to Classmates.com. How can I remedy this? I will keep trying.

Classmates.com also charged me the $39 auto renewal fee. I protested by email. It was a fruitless exchange of words. I will file an Atty Gen complaint in their state plus try calling when they reopen tomorrow. They can keep my 33 cents for 3 days the charge went undiscovered, but not my $39 ! Scam artists is correct! I'll continue to fight. I hope a class action suit gets going! Count me in!

My checking account was automatically charged a renewal fee. I have been told that there are no refunds and if I don't want to be charged again next year, I need to opt out of the automatic payment option, which right now I can't even find on the website. It seems they make it difficult to opt out. I also believe that many people like myself would appreciate a reminder that $39.99 is about to be taken out of their account. I am taking time off from work right now to take care of parent dying of cancer. I could use that $39.99 right now!

Was charges $39 without prior notification that a payment would be withdrawn from my bank account even though I was planning to drop the service as it is not doing anything for me. I asked for a refund and bank charges to be covered but they refused. I am looking for legal help and it looks like another class action suite might be the way to go.

I’m concerned how these guys even got my credit card number. I never signed up for anything from them, not at "trial", nothing yet. I was billed for $39.99. Couldn’t reach anybody by phone. They had me on hold forever. Mainly my concern is that my credit card number is somewhere I did not authorize.

I was automatically billed for $39.00. I haven't logged on to classmates.com, but I have been receiving numerous emails from them telling me that someone has looked at my profile. I never asked for automatic billing.

I did not authorized payment for this renewal. I disputed it with my credit card account but they would not remove the charge. I am trying to cancel with them, but the phone number they listed is not is service.

I too was surprised to find that classmates.com had charge my credit card. I am in the process of checking to see if this practice is legal in the state of Connecticut. I did not see anything that lead me to believe that this was an auto renewal deal. I am insisting that they refund my $39.00. I can't remember the last time I used it. I will be very angry if my money is used to supply another year on something totally useless to me.

I did not sign up for a gold membership, and it was taken out of my account. I hardly ever get on the site so I did the free one. I am very upset about this and I want something done about this.

they took $39 out of my checking account without my permission. Somehow, my payment was changed to automatic. I had it set to manual and I was never billed last year. There are a lot of people complaining because they say that there is a no refund policy and I have noticed that everyone started complaining in August. It must be everyone's renewal in August 2010. They need to be shut down; they are causing a lot of problems. I cannot get my money back even though I canceled.

This website automatically charged my credit card $39.00 for another year of service, after my "special introductory offer" expired. I never authorized the renewal. They have a little hidden area in the account section that if you do not change, their automatic (default) button to manual it automatically renews your subscription without you knowing about it until it posts to your credit card. **. They need to be sued again! I'm moving to a new home and every little bit of income is important. I wouldn't mind if they would remind people that the expiration of account is about to take place and ask if you would like to renew. I do not!

I was also charged an unauthorized renewal fee of $39.00 on the 23rd of August. I have always kept my account at manual not automatic. They had to have changed it and from what I have been reading this has happened to quite a few people. I contacted them by email several times and told them I did not authorize this and want a refund, they refuse saying I agreed. I assure you I did not. I seldom use the service and now will not ever. They are scam artists and if you can get a class action suit going count me in.

Classmates.com drew $39 out of my checking account for a renewal I did not authorize. This account was an account that I used to bill payment only, thus I did not have the $39 subtracted in this account and it cost me another $35 for an overdraft fee. I contacted them and they would not refund. I think something should be done about this. I know many folks to whom they have done this too and now I am out $74 because of Classmates.com which I will never use. Had I had any forewarning, I would have had my bank return it. I am a single person who cannot afford to be shelling out $74 for a site I did not authorize.

I had a fee of $39 deducted from my checking account by classmates.com that I did not authorize. I sent numerous emails asking to have my $39 refunded. They say that I enrolled in the automatic renewal which I did not. I do not use their web site and do not wish to use their web site. I receive many emails saying "someone is looking for me", in truth, there is no one looking for me. This is a fraudulent website and needs to be shut down. They should not automatically charge people without a warning, giving that person the chance to decline. They set up auto renewal without authorization, this is illegal! By their automatically taking this amount out of my checking account, my account was overdrawn. I want my $39 refunded.

I was charged a $39 renewal fee which I did not sign up for nor did I use the service. I called and talked to Rebecca who deleted the auto renewal but would not credit the $39 until I told her I was unemployed and that other checks I wrote would bounce. She talked to her supervisor and they made an exception for me. Scam outfit.

Credit card for unauthorized renewal in March. I called them directly at 206- as soon as I got my statement on April 26th. Spoke with Alexis who assured me that a credit would happen and my account closed. Hours of my time, phone calls, letters.

It's an automatic renewal ad not authorized. They would not refund the $39. I asked that they be removed, since I cannot get into my account; I forgot my password, because I no longer use it.

Another one caught in their scam. Their default is automatic renewal, which was noted in a very fine print. You have to dig through their website to find the button to eliminate the automatic renewal. Then, a $15 three-month renewal charge appeared on my credit card. I worked through my credit card company, but Classmates.com won't budge. They are crashing and burning--Facebook has seriously harmed their business, so they are desperate and using these unethical practices to get as much money as possible. They continue to lure you in by implying that people are looking for you. Out of the nine signatures on my Classmates page, only three were in my high school class--I have no idea who the others are!

Last year, I signed up for Gold Membership and chose the manual renewal. Didn't use much, very boring. On July 31st by chance I was online checking my checking account and see a $39 charge from Classmates.com. I immediately tried to contact them, waiting 45 mins. on hold ended up being disconnected. Looked up my account and found that they had put my account in automatic renewal in which I again changed to manual. I deleted my credit card and my ATM from my account. I emailed them and told them I did not want to renew. No response from my email.

I thought 2 months ago, I had cancelled this dubious service only to find out it had worked. On the 18th, I again started to cancel and was finally able to complete it on the 19th. The 19th was the last day of my current period. During the cancellation process which is long and involved, they renewed my account for another 3 months. This is a cheap trick to get a little extra money and since they weren't authorized to charge until the 20th, improper. Want to get back at them, contact the AG from their home state and file a complaint. They seem to have a sliding set of practices to suit them, not the users.

I discovered this morning (August 21, 2010) after looking over my account that there was a charge of $39.00 from classmates.com. This charge came as a surprise because I have not used the account or been a paying member in quite some time, a few years to be exact. This charge is 100% fraudulent. I did not and would not have authorized Classmates.com to debit my account. I have not even logged in to the account in years. I've tried to reach Classmates.com by phone all morning and however, I continued to get the recording that says I'm calling outside of their normal business hours. It just says 8am-5pm PT. I'm assuming it's daily because it doesn't state any specific days of operation.

My debit card was authorized for a one time fee for their service. They changed their classmates billing format, retained my information and charged a renewal without my consent or my authorization. This service is no service at all. My account was billed $39.00 and I had to take a half day off work to go to the bank and fill out the paperwork for fraud against this company. I contacted via email and by phone to no avail and I am still waiting to see the results of my complaint.

Talk about a scam, I checked my account and found out that Classmates.com was taking money out of my account without my permission. I went to the bank and stopped my card. I then called Classmates.com and talked to Trisha. She said it was nonrefundable. I guess if you do not want to renew your membership, they will do it without your permission. That is so wrong, it's stealing! And they can get away with it.

Two days ago, I found on my statement a charge of 59.00 for a renewal with classmate.Com. I had an account in 2006 and I never renewed after that. But I called them to have my money returned back to me and they refused. So for these years, they take and don't even send you a notice by e-mail that they will charge you every two years and you can't do anything about it. I have been throw hoops, because they are in Washington state and I'm in Florida.

They automatically renewed my subscription without permission or notice. I called their customer service number ** and informed them that they are getting numerous complaints and it's in their best interest to credit my account. They credited almost all of it but $0.12 cents. It was prorated since I check my account on daily basis! Don't wait to contact them. Get your money back!

Classmates offers a reduced price for a subscription then when the subscription runs out, they automatically charge your credit card at a greatly increased price without your knowledge or consent. You do not know they have charged you until you see the charge on your monthly bill. It is a scam. The individual amounts are small. But collectively it is millions, I am sure.

I pressed them everyday, but I got results. It is a scam. They deducted a few dollars from the $59.00 they charged my credit card...pro rated. But I am happy to be done with them. Bad business practices.

I had join classmates.com for 2 years and I could not check the people who responded to my emails that I sent. Maybe, every blue moon. I would like start a class action suit against classmates.com. Now, they say my membership has expired. Help.

Misleading renewal terms. They sign you up for automatic renewal by default and then don't notify you when your renewal is up. I had my credit card number changed and their charge still went through because they pre-authorized it when I signed up. There's a no-refund policy. And their service is crap. There's little if any useful information available and the site is all advertising.

I emailed the fact that I did not renew my membership (gold) for$39.00 or let them use my bank account for this reason. They said I would get a new password to contact them with but no response. I called the bank closed the account, since they used my account without my knowledge or notice.

Classmates.com automatically renewed my membership from 2 years ago, with no notice / warning whatsoever. One day after the charge, I noticed it online on my credit card account. I contacted them immediately and asked them to refund it, as I did not wish to renew. They said no refunds. I am disputing the charge and have filed a complaint with the BBB.

My BMO Mastercard was billed $42.21cdn. for renewal that I did not ask for or authorize. I have informed BMO who said they can not re verse it. Suggested I phone Classmates. Tried that but no one answered the phone.

I took the trial plan and I was not happy with it's service and after 29 days want to cancel it, and it took forever to get through. Then it was too late and to 3 months to finally get it cancelled but I still had to pay. Now they hit my account with out authority and I have to pay again until I'm able to cancel again. They just help themselves to people's accounts. I started to panic. I had my account counted for and almost had over drafts

An automatic withdrawal from my bank account for $59.00 was deducted and I have informed them that I do not want their services as it is a hoax and not worth what they claim they are doing. They are taking advantage of folks signing up for the service and there is no communication that they are going to renew the service. They will automatically withdraw the money and then will refuse to give it back. I do not have the funds at this time to spend on frivolous expenses. My job will end in October and I actually forgot about this service as it has been two years since I actually got this service. They do not do offer what they say and actually, is a fraud taking money from unsuspecting clients.

Classmates’ phone number is **. So many people have commented that they couldn't find a place to contact them. Hint: make sure you can document that you called them and get the name of the person you talked to. I have had the same problem that most of these people had, being billed for services I did not want. When my credit card was billed for a renewal period, I immediately called Classmates and asked that the charge be reversed. Yeah, good Luck! They flatly refused. So, I called my credit card company - Wells Fargo. They gave me a conditional credit but rebilled me when Classmates convinced them to charge me for the renewal. I looked up this website and was shocked that some have reported canceling the service but were charged anyway.

Where is the class action lawsuit against Classmates.com and their over billing practice? This is a no-brainer win for some lawyer. My case is the same listed by others on this page, about the automatic billing practices. There is no way they should be able to get away with this fraud. Classmates.com is getting rich by defrauding the public, and where is the FED watchdog when you need them.

Charge me $15. Have no reason as to why. No way to contact them. Please take this money off my charge card and delete me from classmates.com.

Originally (I suppose it was in Aug of 2009), I subscribed for a one year trial membership to Classmates.com. It cost me $12 (USD). I was disappointed from the start, but they continued to share my email address with some of their "other" companies. I had fully expected that my membership would just run-out in Aug. of this year, but noticed that a $39 (USD) charge had been entered against my Visa.

My situation reads like the rest. I joined in 2008 for an upcoming class reunion. I am financially strapped and would have never authorized an automatic deduction from my account. I canceled months after the reunion but found a withdrawal on my bank statement from Classmates.com the following July. I immediately contacted customer service (you have to search the Internet for it, They have no contact information on their site) to which, my access to Classmates.com was terminated and my money not refunded. (Shame on me) Now another year later and another withdrawal was just made by Classmates.com.

Classmates sent a bulk email advertising that there was someone looking for me. At their site, I was offered a two-week upgrade for $15, at the end of which, I could opt for an annual membership. I just checked my credit card statement and they have charged me for the $15 introduction and the annual membership, a total of $56. This organization is clearly a scam.

I called up to cancel the trial subscription to Classmates.com & I was told that I didn't cancel. I was charged $39.00 for another year. I have no way to prove that I did cancel. No one gave me a confirmation number or anything like that.

They debited $59 from my checking account and said it was a two-year auto renewal and they refuse to refund or credit my account. I have only been on that site one time. I sent a complaint to the Ohio Attorney General and have contacted my attorney. I am also filing a report with my bank as I did not authorize this!

II have on multiple occasions unsubscribed from emails from this website over the last 2 years yet they continue to send me emails. Last year when they billed my card for membership, I contacted them to stop my membership. At that time, I changed my profile to manual renewal, checked it 6 months later to find it back to automatic. This summer, I noticed another membership charge. After writing to them multiple times, they said ‘no refund’ but did cancel my membership. I contacted the bank and had them stop payment on the fee.

On August 4, 2010, I received a call from American Express Security. There was a questionable charge on my American Express card by Classmates.com online in the amount of $59. American Express denied the charge. I told American Express that I did not make this charge. I told AmEx that at least 5 or more years ago I was a member of Classmates.com, but have not renewed my membership since then. They do have my American Express card number on file. Classmates.com online tried to make a fraudulent charge on my credit card and should be charged with a crime. Thank you. Credit Card Fraud.

My problem with Classmates.com is a serious breach of privacy that they seemingly understand but do nothing about. It could even get someone killed. First, I have posted over 25,000 messages to political-oriented Usenet discussion groups (through Google.com) for over 12 years. It is a slice of cyber space where there is much bickering and feuding going on, and I have acquired many personal enemies there.

I would love to be a part of any class action suit being filed against Classmates.com for any unfair billing practices. I haven't used it in over a year, yet they deducted $39 for membership. I saw it posted to my bank account. I called and wrote, said "No refund". I wrote and told them, "you can see, I haven't logged in for well over a year," they wrote back, "tough luck". I hate being bamboozled and then being treated in a condescending manner.

They billed my account for $15 per month which I did not authorize. Please have them stop and refund me. Thank you. I am retired and in my 70's. I do not have money for this type of foolishness.

I have clicked on their "unsubscribe"at least 50 times. They continue to send me their garbage every day. I do not want to be on their mailing list. There is no way to contact them to take me off.

On February 2009, I discovered that classmates had been charging my account for 4 other companies that I didn't authorize. I called and cancelled the 4 companies and classmates on 2-13-2009. I received cancellation notices for all but classmates. I just found that classmates charged another fee of $59 for a two year membership without any notification. Upon calling them they said they had the right according to the agreement that I accepted when I signed up. They were able to find all of the info about the other companies that they cancelled but not classmates. The even told me that they are separate companies and that when I called in last year I couldn't have cancelled my classmates account because they are not affiliated with each other.

My partner signed up for their basic service, but the site wouldn't work for her so she canceled it. The bills kept appearing on our credit card statement. I phoned them and a lady decided she would refund a portion of our money. When I got heated over that, she passed me to a male who refunded our money. No contact or use of the service since, then lo and behold, another sneaky bill on the credit card statement. If you go to their site, you will not find a phone number to contact them anywhere on it. Pure scam.

I am very disappointed with classmates.com. Not only have they released personal information but also my account numbers as well. Shame on them. I don't know how anyone can sleep at night knowing how they are using people. This is a very bad site and I warn all that might use it. It's very bad.

I have messages on my email from Classmates, etc. I cannot log into my account and now, they told me they cannot find any information on me. I joined Classmates early in 2010. I hold a gold membership account. I updated my computer to windows 7 and since I had forgotten my password, I made a simple request and their page is full of nonessential clutter. I have not been able to get anyone to really take my complaint seriously. I have a tracking no.#**. I have submitted my name, my DOB, my old high school, the year, city, etc. I have a number of email messages on my email to answer or explore and cannot log in. My request was simple and they have made it very complicated. Did it occur to the personnel that maybe someone deleted my account? I am irritated that I opened this account with good faith and yet, I cannot receive a new password. I would like some results please. Thank you.