Classmates.com Reviews

I canceled them over the net last summer. They stopped sending info to my e-mail address a few days or so later. Now in the middle of Dec., I got a $15 charge on my credit card, & classmates.com starts sending their ** to my e-mail address again. I called my credit card, and they called Classmates while I was still on the phone & hooked me up with a rep to cancel. Just make sure you cancel out completely. Hope this helps you.

This internet address is a total fraud, not deserving of the term scam. I sent in a membership fee but did not receive the service as advertised or claimed. This "ripoff" is the type of program that should be forbidden to use the internet. I believe the IRS would have a field day with this fraudulent business. All legal efforts should be made to keep others from falling prey to these vultures.

They debited $39 out of my account without authorization. I have a friend that has already had over $200 taken out of her account this past week. We both had to get new debit cards due to this problem. When you call them, they say it is a non-refundable charge even though I cancelled my services last year. Apparently, after they have your charge card info, you are cooked!

Last week, I noticed a 'pending charge' to my Visa for Classmates.com. I made sure last year to not have an automatic charge, but it happened. I decided to try it for one year. I emailed and they emailed back saying go in to account status and change from automatic to manual. I did this. I also told them I do not use this website. Then, they billed me anyway. I called today, left holding for 15 min to get a lady who was very sarcastic and said she didn't show I ever called or emailed to request this. I said, "So cancel it and credit my account." She said, "Sorry, too late." So, I am stuck with paying the $39 until my subscription runs out on 12/6/10.

When I saw the charge for Classmates.com on my debit card today (it was in process), I called to cancel, telling them that I did not want this. And they told me since it has already hit my card, it is non-refundable. I was not aware that they were automatically charging me.

I have been automatically drafted on my bank card for a $39 renewal fee. Last year, I signed up for the gold membership for a special rate of $19.95. I do not remember there being a clause that stated it would be automatically renewed and drafted next renewal date. I was told via email only that I signed up for this initially. I've not been able to even access my account for several months due to a lost password. I've also not been assisted with this issue at all from them with my requests for assistance. This is a complete waste of my money and I would like a refund. I've had one response to my email regarding this charge and when I told the person my situation and that I'd like to cancel, they instructed me on how to go online to keep from being signed up next membership date (in a year)! How do we stop this? It looks like they have you caught in a cycle that can't be stopped. The only alternative I have is to change my debit card before the next year renewal.

Classmates.com has been emailing me for over 2 years; giving me information about my old high school, reunions, news about people from 30+ years ago. Worse, they have inserted personal information about me on Google. When present or prospective clients Google me or **, my consulting firm, they get dates, schools, age and information - all kinds of things totally unauthorized by me. Google seems unwilling to take this off my Google page and there's absolutely no way to contact this Classmates.com site - no address, phone number. Nothing. I see that many others like me who have been affected are trying to sue them, etc. I always put an email from them straight into spam, but that hasn't deterred them. How do I get these people off my back, out of my emails and more importantly, get their personal and erroneous info off my Google page?

I have tried numerous times to opt out of Classmates to no avail. This is extremely annoying. I could use the money to better our home situation.

I keep trying to cancel my $15.00 membership fee, and they ignore my emails and do not pick up the phone when I call them. I have tried several times and keep getting charged. How do I stop these charges on my credit card? I am going broke and do not even use classmates.com.

A company called Privacy Matters 123 billed me for a membership I never signed up for. According to their records, the membership was obtained through Classmates.com. Apparently, Privacy Matters 123 are a reputable company, because their cordial phone representatives promised to credit my account when I called to complain.

I went on this site a year ago and did a three-month trial for $15. Now, my charge card is being charged $39 renewal fee. I cannot even get into my account to cancel any renewal or anything else. I need to know what options I have. I see that this is a big scam because of all the complaints listed. Please I cannot afford this.

Somehow, I have ended up on the e-mail list for Classmates.com. It's just like the experiences already mentioned; there is no name to address it to. I left an e-mail to to Classmates.com on 11/30/09 to please stop the e-mails, but they just keep on coming. The instructions to make them stop the e-mails does not make sense. I never signed up nor do I have password. They act as if your e-mail address is your account number. Someone just tell me how to make them stop!

I signed up a year ago for a membership to this site. Since I do not use this site, I hadn't bothered to worry about renewal until it caused an overdraft in my banking account. I contacted or tried to contact them. Complaints are all handled online, and I was told too bad and that I now was a gold member to the tune of $39 for the coming year. These guys are ripping tons of people. This needs to be stopped. Count me in if a suit is filed.

This website allows for political debate forums. However, there is a tremendous volume of hate-based propaganda (Left and Right), coupled with vicious attacks on individual posters who disagree with each other. These attacks on individuals go into family relationships, sexual issues, personal information posted and even actual physical threats. Occasionally, the C/M staff does take down some threads and posts after complaints. But new ones start immediately in their place and the process continues. The offender can be excluded from membership, but this rarely happens and the reasons for such action is arbitrarily applied.

I signed up with the 3-month trial period at $15.00 and I was surprised when they billed me again three months later. I called Classmates that day and requested they cancel my account, and refund the money. They cheerfully said, "We can't refund your money, but you are a Gold member until March!" I did not sign up for automatic renewal but they said it was set to automatic when I signed up. I did not sign up to automatic under a three month trial. I feel taken. They will not take me again. No, they did not refund my money. They will go out of business.

I signed up for a Classmates.com membership the end of November 2009. Within a week, my credit card was billed by a company called Privacy Matters123 and Privacy Matters Identity. I did not authorize the service nor the charge. I immediately called the companies, which listed two different numbers, and ended up talking to the same person on different calls. My card was then charged $890 at an OfficeMax in GA and I reside in MA. I've attempted to cancel my Classmates.com membership but there are no contact numbers and cancellation is done through an automated email system. I had to cancel my card and order a new one. It's been an absolute nightmare. If anyone is following through with a class action suit, put me on the list.

I placed a one time trial membership for $39.00 and now I am being charged on my card monthly. I did not authorize this. I am on a limited budget and do not appreciate this scam.

Please post a suggestion to all those who have complaints against Classmates.com. I went directly to my bank and filed a fraud complaint and they checked it out and refunded my money to my account. I was told by Classmates, via e-mail, that they do not refund money. Well, go to your bank and have them check out your charge. Be an advocate for yourself, don't let Classmates win!

I signed up for a membership with Classmates.com at a promotional rate 2 years ago. This rate was offered to me again last year, which I took them up on. Today I found that they have charged my credit card $39.00 for an automatic renewal that I never authorized. I contacted the company to question this and they told me that the auto renewal is on the sign-up page and that I did not deselect it! I told them that I never saw any auto renewal tab and that I did not want the membership, and wanted a refund. I was told that memberships are absolutely nonrefundable and I could not get a refund on any portion of this membership even though it only renewed 9 days ago!

Summer of 2008, I enrolled in a 3-month trial membership only. They continue (and just did in August 2009) to charge my card every three months for $15 and they cannot be contacted in any way to stop this. I have had to go to my bank finally to change all my accounts to stop these people. I have told everyone I know connected with them to do the same. I am a senior citizen on SSI and $15 every three months or $60 a year may not be anything to some but to me, especially with the cost of medications, it's a lot.

While reviewing my bank statement, I noticed a charge for $15.00 from Classmates.com. I did sign up for what I thought was a one-time fee for 3 months. I went to Classmates.com to complain. They tried to tell me I had agreed to an automatic renewal fee but told me how to cancel. Well, I forgot my password and have requested it no less than 3 times. Each time they said it would be sent to me in 15 minutes. Here it is 2 weeks later and I have no password to get into my account to cancel. What a worthless website. They should be banned from doing business.

They charged my bank check card $39.00 and made my account overdrawn. I asked them to refund my money, and they have not done so as of yet. They overdrew my bank account, and I want them to pay me for the overdraft fee and the $39.00 overdraft fee is $35.00.

In May, they sold me a 3-month gold membership and I paid for it on my credit card. Today, there was another $15 charge on my card for another 3-month membership. I called them and they said I did not check the little box at the top of the form when I registered. The charge on my account today was still pending as it just was charged. They refuse to reimburse me and they cancelled my account. I told them to cancel, then I told them if they weren't going to reimburse me not to cancel. I posted my experience on my bulletin board and now no one can read it because they cancelled me. Dishonorable business practice used by someone who has trouble getting people to renew of their own free will! Who gives them the right to do this? Why don't they say that they will not renew if you do not check the little box. No, they do it so it profits them. Many times over, I see! Close them down.

They charged $39.00 to my credit card without my permission. They said that I had been automatically renewed. I never signed for anything to renew my account. In fact, I have not had an account with them in a couple of years. Unknown to me, they keep charging me. I am so mad!

For the second year in a row, they have stolen money from my credit card account. There must be millions like me. How do they get away with this? I can't call or write them, nor can anyone else! I repeat, how do they get away with this? This is brazen thievery and they are not stopped. Why? Visa let me dispute this charge but won't put a stop to their access. I did get the direct # to dispute the claim with visa. It is 800-799-0125. If your visa card is charged, call them directly.

I have cancelled Classmates.com repeatedly over the past 2 years and they continue to charge my account! It adds stress to my life, time wasted trying to cancel my membership and it is taking money from my family.

I took advantage of the "Gold Membership" so that I could connect with friends. I did connect with a couple of friends and was happy to be able to do that. However, at the end of the membership, there was no renewal notice and my bank account was automatically charged at full price ($39.00) for a renewed membership. Unfortunately, due to family circumstances, I was unable to work with my bank statements until yesterday and thus, did not note the July 3rd charge until then. I have tried to contact by phone, but only got a recorded message referring me to the website. So, I have tried numerous times to get into my account, but cannot access it at all. Today, I realized in my attempts for contact that it is never going to happen.

I have read several of the complaints that individuals have posted about Classmates.com practicing false advertising with regard to automatic renewal of their "gold" membership, indicating that the automatic renewal is not clearly stated. Perhaps, it is a matter of these individuals not reading what they are signing up for before providing their credit card information so freely. The link that I accessed to sign up for the "gold" membership stated very clearly that the membership would automatically renew after 1 year and that the then current charge would automatically be charged to the credit card account that is provided upon enrollment. I don't find this to be false advertising, or fraud, or deceptive business practice or any of the other terms that have been used to describe Classmates' process. I find this to be the fault of the consumers who do not take the time to read what they are getting into and then wanting to blame someone else for their own actions. This is not even a case of "buyer beware", since nothing is hidden and everything is out in the open - if only the consumer would open their eyes!

I had a pop-up come up on the screen asking if I wanted to contact someone at the school I attended and I put in their name. The next thing you know classmates had opened a new account in that person’s name using my email address. I have been unable to establish contact with them to remove my email address from their lists or they refuse to do it and continue to send demands for money. Can you please help and get my email address removed from their records? I want nothing to do with these scammers.

Classmates.com did an unauthorized charge on my card for $39.00. My credit card sided with Classmates.com (CITI) due to the "TOS" where it states it will charge you repeatedly. This is the only place they state this. I called them and they did not back off at all. I had to call them to turn on my account after 17 days!

I called my Target charge card Customer Service to inquire what the $59.00 charge was on my statement for August 17, 2009. I was going to file a dispute, and I was contacted by that department. The woman I spoke to called them and found out it was Classmates.com. There's no name, only numbers, which turned out to be the phone number that showed up on my statement. She suggested I call them and cancel my account. In trying to do so, I read several complaints. It appears we can't cancel. I had signed up for the $2.46. Also, I was charged the $59.00.

I signed up online for the "gold membership." I gave my credit card information but could never determine if the transaction went through. I could not find a telephone number by which to reach a breathing person. The only phone number I ever did find has been disconnected. I checked with my credit card company within an hour of signing up for Classmates.com. No charges have been received as of that time.

They have charged my credit card $39.00 with absolutely no authorization. They never sent me any indication I would be billed or gave me the option to cancel if I so wished. I, one time, did join to contact old classmates but that was more than a year ago and I assumed it expired.

They are charging my credit card for more than they said was due. I want out. I can't stand these companies who say one thing and does another. This is fraud to the max.

I signed up for the 2 year Gold membership which they advertised as $2.46 per month. They charged $59 on my MasterCard. I filed a complaint through MasterCard. They did process the claim which took about a month. They have now sent me a letter stating that they cannot get my $59 back even though my Gold card service is cancelled. They say the $59 is nonrefundable. Since this is false advertising to say something is $2.46 a month, and then take $59 from my account, I feel I am entitled to my $59 back due to false advertising. I also just filed a complaint with the BBB a few minutes ago.

I joined Classmates.com, paid the Gold fees by credit card. I cannot contact or get in touch with friends. The fact that I cannot even read my own mail or contact friends from New Providence, 2 yr and Cubberly 2yrs I attended. I cannot contact my friends and being that I paid for Gold membership to do that, now what? It was just a waste of time and disappointing for me. I do not know much about computers to begin with so I'm trying to figure out what the heck was going on Classmates,com? Please have them fix this and I would like my money back I paid on the credit card, the Gold membership that does not work at all to get in touch with friends. I went to two high schools and I'm blocked to do anything and barely know computers. I just gave up connecting. I would like all mail to be removed since I cannot connect. Let me know.

I signed up for the Gold membership several years ago under automatic renewal. I only visit the site on occasion and wish to cancel. Under the "terms of agreement," I cannot cancel once the yearly fees have been charged. All of this I understand and accept. I have edited my information to cancel the automatic renewal and deleted my credit card information. But I cannot address the issue of being unable to navigate the website (use it) due to formatting issues of unknown reason. I cannot reach Classmates by phone; they do not accept calls (only a pre-recorded message). I cannot email them due to the formatting issues. There's no way to send. They are virtually unreachable by me but can reach me enough to grab my money!

I visited the site but never joined to be a member. I just realized that Classmates.com has been charging my credit card company for $39.95 yearly with no permission from me. They told me they couldn't cancel this year and I could not get any money back.

I want to be added to the list of unhappy members of Classmates.com. My bank account was debited with a $39.00 charge that I did not approve. I called to request this be credited back to my account to be informed they could not refund my $39.00. I went to the bank because the charge was pending, and was told until it cleared they could do nothing. This Classmates.com should be swept from the internet.

I don't know where to begin! I have 2 Yahoo accounts. One is a regular account, one is a "dump" account for places where I am sure I will get junk email. I am the only one who knows about the "dump" account. I rarely go there, but last night, decided I would clean it out. There were about 1600 messages. I sorted by Sender. I eventually got to Classmates.com. I saw about 79 messages, all referring to someone named Blake (not my name and I'm female). Now mind you, my classmates registration is not this dump account. I clicked on one of the links as I am nosy. It actually brought me to the profile page of Blake without a ** password!

I really looked forward to being a Gold member at Classmate as a customer last year until I found out there were a charge of $19.95 other than the one-time fee of $39 for a year. The $19.95 per month was for something I didn't realize they had added on for becoming a member. However, I did call the toll free number on my credit card bill and canceled whatever it was I had been paying for about 4 or 5 months. But the services from Classmates were unbelievable. The other customers were right about the communication system with Classmates. They make it sound great but in reality after you join up as a Gold member to receive all the services, they fail to tell you that you whomever you contact will not be able to communicate back to you if they are not a Gold member. You both have to be Gold members. The damage resulted in this, is that I finally realized that Classmates is just a scam. Not a good company.

It was easier to find this site with so many complaints regarding Classmates.com than it was to find a phone number to contact them. My bank had to help me do the research in order to get an actual number since the one Classmates.com advertises "206-301-5099" happens to be a fax machine. Their number is 425-917-5005 for anyone who'd like to contact them. I had an unauthorized charge by them and they had passed on my information to PrivacyMatters123.com, who also charged me without me knowing. PrivacyMatters123.com said it might have been due to a pop up how they got my info. Thanks Classmates! The site is terrible, convoluted with stuff you don't care about and their customer service is horrible. What can we do to shut these people down?!

I was online at their website and read that their charge was $9.95 for one year. I put in my credit card information, then read that there would be a monthly charge, a clear bait and switch. So I clicked the "No Thanks" icon. I just got a "Congratulations! You're a Gold Member!" email, and I am pissed. There is no way to contact these ** by any way other than email. I emailed them stating that I never signed up for anything and not to charge me. They replied that to prevent any future charges, I must log in to cancel; the clear implication being that the $9.95 was already charged. I'm in a catch 22, because logging on means that I've used the service. Please advise.

I want you to reimburse my credit card of $39. I cannot believe how crooked your company is! You should be ashamed of yourselves. You lied to me and I want nothing more to do with you.

I want to cancel my membership and have tried several times with no success. They have my account # and continue to charge my account. I am on a very limited income and need this money for other things.

I was sent phony emails saying I was sent messages at their site. There was something but I couldn't read because I wasn't a member. I used a business credit card. When my account started, the messages were not there anymore. Today, 8-19-2009, I had a call from the credit company that had a charge from Connecticut for $19. I closed the card before anything else happened. I haven't used this card for 2+ years. This was my business card. I think this website should be investigated and shut down.

I was billed for an additional year of service without authorization. When contacted, the company indicates that this set-up is automatic under their terms of service - this is not clearly indicated or explained. When asked for a refund, they indicated that this would not be provided, even though I have not used their service for over nine months.

I agreed to a seven-day free trial with a $15 cash back on the subscription if I chose to continue beyond the one-week trial, so they needed my c/card info. After a week, I went back online to opt out of the commitment. There were no exits, no way to get in touch with anyone. Finally, I found a Member Care Team email address and wrote that I had chosen not to continue the subscription. I got a reply, and I quote, "Success! Your message has been sent to the Member Care Team. We'll be in touch with you shortly. Thanks for writing!"

I signed up for Classmates on April 12, 2009 for a four-month gold membership. On August 12, 2009, I sent numerous emails to cancel the account (I kept copies), but no one responded to the e-mails. Finally, after a day of searching for a direct phone line, I called on Friday, August 14, 2009 and was informed they had received my message to cancel. However, since it was on the 12th and not before, which the contract states, they were unable to cancel my account. Right. I know the laws. I canceled on the 4th month to the day and they still are deducting from my account and refused to refund deductions taken. They are not a very ethical company to be doing business with. Don’t sign up for Classmates! This has resulted to another deduction of $17.00 and countless hours trying to locate company. I know. It is minimal amount, but how many others?

Classmates.com continues to bill me despite the many phone calls I have made. Please help as I have not enrolled in any of their online products or services.

I ordered 3 months of Classmates.com, and after 7 days of free service they were supposed to charge $15.00 if she wanted it for the 3 months. On August 13, they took $39.00 out of her account without asking her if she wanted to keep it. I cannot find a telephone number or even an address for them. Linda tried using it during the free period and it would not work right. I have spent 3 hours on the internet trying to find them and all I see is a lot of other people got sucked in, too.

Last year, I paid $39 for gold membership for 1 year. I did not wish to renew for the following year. I logged into classmates.com. On the first page, it said "Click here to activate gold membership," so I assumed I was no longer a gold member. However, I discovered a $39 charge on my credit card at the beginning of this month. I called the phone number listed for Classmates.com on my credit card, but it was just a recording; there is no access to live help. I called my credit card and told them it was an unauthorized charge.

I had an account under my previous email. I thought that I had switched to gold membership. I have been trying to get my account in for switch to a new email with no luck. Nobody returned a reply on this to my email. I just want this done. Thank you.

After paying for a gold membership with Classmates.com, it took me a week to receive my log-on information. Their automated "forget password" never worked. I sent many emails to their member support stating I never received the log-on information as stated when I joined. They have the worse customer support I have ever come across. I did, however, resolve my issue with them. After much searching, I found their customer support’s telephone number (206-301-5700) and they corrected my problem. I told them they should post their support number on the website. I think that went in one ear and out the other. Make sure you opt out of the automated renewal process that they apply automatically. I'll be checking back to make sure they don't re-apply it.

On August 6, after several emails from Classmates.com that numerous individuals had visited my profile on, I decided to pay the $15.00 trial fee. After giving all the information required and submitting the payment, I got a "system error" notice. I then got a new advertisement special for a reduction in the yearly membership for $19.00. I thought perhaps the "system error" notice was because of the special being offered, so I attempted payment again. Again, I got a "system error" notice. I received a call from my banking institution’s fraud division asking if I had made two purchases from Classmates.com on August 6th. This was a verification call that there had not been a "system error", but rather they had put through the payments made on my debit card.

I signed up for 3 month service and they automatically renewed and would not give me my money back. What a rip off.

It’s the same as with so many others. This company continues to "fix" requests for cancelling memberships and continues to bill for services after you request cancellation. Clearly, they are continuing to abuse and take advantage of hundreds, if not thousands, of people. After lengthy fights with them on the phone, when you can reach them, they might eventually cancel membership but not repay for the time you were unaware of continued billing.

I recently signed on as a free member on Classmates.com. They do not allow to view very much, and want you to become a "gold member" in order to see your classmates. So, on 8-8-09, I authorized Classmates.com to take $15 out of my bank account with a debit every 3 months. On the webpage of the credit/debit card transaction, there was also a block marked "yes," but I read that was a Privacy Act 123, different site totally. I unmarked the box. I was looking for a "submit" button, but found an electronic signature box. I assumed it was because my debit card was being used as a credit card for the transaction, so I entered in my email address.

I thought I was signing up for a monthly service. After trying the service, I decided it wasn't worth it. So, I canceled first going through online directions requiring a switch to manual before discontinuing. Now, looking at my debit card statement, I see that I was charged for a whole year. I looked up "Classmates.com fraud" on Google, and I discovered how I was one of thousands who had not been refunded the amount owed after erroneous billing. I just finished dealing with a telephone fraud from IDL on my AT&T bill (over $7) for a number request that was cancelled within seconds. These scams and frauds are bad for the country. Where are the prosecutors?

I’m following up my August 6 posting of how Classmates would not give a refund to the automatic $39 annual renewal. I saw Bob of Dallas' August 6 posting and followed his suggestion. I called Classmates at 206-301-5700. They saw I had called before. I said I had been reading a lot about their class-action lawsuit. Would they please give me a "credit" for the unused portion of my subscription? And they said they would! That's a credit of $38.26 out of $39 since the auto-renew was 8-1 and I called again on 8-7. Thanks to Bob of Dallas for the wonderful suggestion. It’s very much appreciated. I am currently unemployed with no income. That they agreed to the $38.26 credit means I can more easily pay for a lot more healthy food from the Grocery Outlet.

I signed up for a 3-month membership for $15 at classmates.com, and chose "manual" renewal because I was aware of their shady practices but I needed to get in touch with someone. Well, today I get my credit card statement and, lo and behold, there's a charge for another $15! So I log in to my classmates profile, check my settings and guess what?! It says "automatic"! Oh, really?! So I got the number listed next to the charge on my statement and not surprisingly, it's only a recording directing you back to their website. Hmm, now I do a search and find this website where someone posts the real phone number!

I went online to sign up with Classmates.com. I thought I might like to pay for the Gold Membership. When I realized I wanted to cancel, I found out I needed a password. I was never sent a password. I was told by their Member Care Team that I need a password. I got a message from the Member Care Team but not a password. I want to cancel my paid membership. I do not want to be charged for any membership.

In 2008, I paid for a year Gold membership to Classmates.com. On 8-1-09, they automatically charged a renewal fee to my charge card for $39 for an additional year. I checked my card charges online on 8-6-09 and immediately called Classmates.com to cancel that charge. They said they give no refunds, but they would make sure the account would not be automatically renewed in August 2010.

I'm trying to cancel my membership, and they would not respond. No consequences yet, but I can't stop them from automatic repayment.

If you are having problems getting a credit from Classmates.com, call them at 206-301-5700. I found this number at the domain registration site when they registered their name. It took me a full day to find a number to call to cancel my 'auto renew' membership which I did not agree to when I signed up. They issued a credit to my credit card and sent me an email verifying it after I mentioned the class action lawsuit I found on the web. Buyers beware!

My screen name ** was set up on my girlfriend's computer. We are no longer together. When I moved, I signed online and signed up for Classmates.com. When Patricia saw me online, she changed my password so I couldn't use my account. I am being billed for Classmates.com, and I have no access to that account. I would like to cancel this. I tried to call several times, and I couldn't speak to anyone else. What I got was a recording. My new screen name is **. After this is cancelled, I will sign up on my new name. Thanks again. I hope to hear from you, so I don't have to go to the bank and stop charges to my credit card. Thank you again.

Although I have read complaint after complaint regarding Classmates.com, I, on the other hand, have had nothing but good luck in dealing with this website. They have handled my situation with the utmost professionalism. I took a one year membership with them for $9.95, which was offered along with other discounts on their site. I chose this one as it was the one that worked best for me. The site was a bit confusing at first, but once I understood what to do, it was very self-explanatory. There is a place within the site for you to change your preference from auto renewal to manual renewal within the "Terms of Service". Most of the information is self-explanatory and right there for you to read.

Classmates.com billed my credit card for 1 year Gold membership. I contacted them today to downgrade to a "free" account and have the charge refunded. According to Alexis, the automatic renewal policy is documented on the membership form and the terms of service. I upgraded to Gold membership over a year ago, so there is no way for me to confirm what she said. She also said there are no refunds for Gold membership. The company sends numerous emails about alleged activity on my profile, but they can't be bothered to send a message reminding me that they're going to renew my membership. I think this is sneaky, on purpose.

A year ago I subscribed to Classmates.com, charging the fee to a credit card. My card has now been charged $39 for a one year renewal even though I didn't sign up for automatic renewal and wasn't informed this was about to happen. I easily reached someone at Classmates, using a phone number on my credit card bill and was told I couldn't get a refund (even a partial one). I called my credit card company about this and was told they would withhold payment and that if I get charged again, I should let the card company know.

Classmates.com has charged me $39.95 on my credit card and I did not authorize this payment. I called my credit card company and there is no phone number to contact anyone. There is no way to contact them on their website either. They keep sending me annoying emails. I think they should be stopped from doing this, and if my credit card does get charged, I should get my money back. They are just another scammer.

I signed up on July 29, 2009. They got my credit card info and I got into the system. I contacted three people. I signed out. When I went back in, they asked for my password. None of that info was requested on sign up, and they said I was given a registration number. About 40 emails later, they will not respond to my requests for a password. I offered to have them call me. No one has called. They have given me lots of information on how to receive email on password but only received passive answers back on what to do with no action.

Since November of 2008, I have been trying to stop Classmates from billing my card monthly. I've gone through my credit card company they have tried to help but ultimately, it's me that has to get this stopped. I asked the credit card company to cancel my account and start a new one. I was told the old card would still be billed and eventually be sent to collections. Is there anyone that has successfully stopped the membership to this fraudulent company?

As many others have experienced with this company, I signed for a one year subscription with Classmates.com. Imagine my surprise when my credit card arrived today indicating a $39 charge for Classmates.com. It was an automatic charge to my credit card that I did not authorize. If you go somewhere on their website, you can cancel your membership but it says that you will not receive a refund. I have tried to call the phone number on my credit card statement and I waited and waited. I called back again thinking I had been cut off but I waited again and again. They have no customer service access. What kind of a company elicits such shady dealings? I am going to call my credit card company and see if they can help. One way or another right now, I am out $39.

I just saw that Classmates.com put up my picture I sent in for the privacy of my high school grad class, and I never approved it for the public site. They also are taking money out of people's bank accounts without even having them sign up. I am needing to take legal action - please guide me. Also, there is no "contact" page; they remain unaccountable.

About a month ago, I signed up for a 7-day free trial of Classmates.com. It was either the same day or the next day that I went to cancel the free trial. They emailed me to say they would get back to me ASAP. I couldn't get into my account because I forgot my password. I emailed them about that about 10 times and no response. The other day, they deducted $39.00 out of my checking account after I had cancelled before the trial was up. I tried to call the number and all I got was to email them and they would get back to me. I told them I wanted my money back immediately. I am thoroughly disgusted with Classmates.com. They are bogus.

Classmates.com deducted $39.00 from my checking account stating I was a gold member. I have tried in vain to contact the company to request a refund of my money. The email complaint was not answered and there’s recording only at the phone number. The phone number is not available at their site and if not for your website and the comments by others scammed by Classmates.com, I would not have even known how to contact the company. I tried filing a complaint at BBB.org, but their site is having technical difficulties. I will now try to file a complaint with my bank. I just lost my job on 7/30/09 and of the last $70 I had in my account, Classmates.com got $40 of it.

Classmates.com has me on their site on the internet with erroneous information, saying I graduated a high school in 1972 and listing some of my classmates. None of this is true, not the high school nor the classmates. If my name is typed on the internet, this info comes up on me. They should not be allowed to use my name, which they have it as my former and current last name. They should not be able to take my name, lie about me, and post it on the worldwide internet. I have never been a member of this site.

Somehow, I wound up with a duplicate membership. I was trying to change my email address, so I emailed Classmates and Reba replied that my duplicate membership had been canceled. I replied back to Reba that I wanted to keep my gold membership that I had paid for. I just needed it transferred to my new existing email account. She needed the last 4-digits on the credit card I used to pay for the membership. I sent it to her. It has been 48 hours and my account is still blocked. They will not even let me open a new account. I am very disappointed in the way this situation has been handled and I think if I pay for a membership, I should be able to use it.

I got logged out of Classmates.com, and I didn't do it myself. I forgot my password. I am already a Gold member ($59) for 2 years. I am only just into my second year, but now, I can no longer retrieve my password. All I get is they don't recognize my name and email address, and both have not changed at all.

I have been a member for almost three years. All of a sudden, I can't log in with the same email and password that I had been using. It keeps me going back and forth without any help, which is very frustrating. I just want to cancel the whole thing. Also, I seem to be getting some charges on my card which were never authorized. I hope it's not them giving out my card number or they will hear from me.

I am the wife of the above-named and have taken over the financial records of my husband who is ill. I want to cancel the membership of Classmates.com. It is impossible to make contact with this company. My husband does not remember that he signed up for this and does not remember a username/password. On the same credit card bill is a charge for Privacymatters123.com of which he knows nothing; however, I have been able to cancel. Something is "fishy" as far as I am concerned. I hope you can help with an address or telephone number for Classmates that is consumer-friendly. The telephone number on the credit card for Classmates is of no help. The charge on the credit card for Classmates is $39.00. I have no idea for what period of time. The charge for Privacymatters123.com is $19.95 per month and has been cancelled as of today, 7/29/09.

I was counting on their email links to access my account for so long that I don't remember my original password. I used the sign-in form several times using my sign-in correct email address many times. The form states that they will send me my info but that did not happen. I tried to use their live chat but it states that I posted an email return address with errors. That was not the case. The said email address is the same one I'm corresponding with you now. I have been a member since November or early December of 2008 in good standing and without any notice from them otherwise. I have no way to access what I am paying for and I want to make sure that they don't try to rejoin me without my permission.

As many have described, I am a gold member of classmates.com. I cannot access my account. Just as others have described, they tell you the password is wrong, fill in the info and we will email it to you. Then they tell you, "This is not enough information, sign up again." When you do, they cannot accept it because you are already a member. Fill in your info, can't remember or it does not recognize your password, give us your e-mail, we will send it - on and on, ridiculous. I also had the problem with the call center trying to figure out what privacy matters were. No one answered the phone, just a big scam.

While opening an email from Classmates and without any action on my part and with no indication that there was another company involved, Classmates subscribed me up with a company called "Privacy Matters 1-2-3" for $19.95 per month. When I got my credit card bill, I saw the charge, called the phone number and questioned it. They had all my information, name, address, and CC number. I asked to cancel and got an agreement with a promise of an email cancellation acknowledgment, which was never yet received. I also disputed the charge with the CC company. When I called again today, they confirmed that it was canceled and I asked how they got the information and they said Classmates. Check you bill for a similar charge.

I received unauthorized bank charges from this company for services I did not sign up for. They do not have phone service agents and instead you get to "chat" online with an agent. She was not interested in my dispute of charges. They said that the automatic bank charge would be removed in the future for my "account". "Chat" was terminated, period. My bank has the charge in dispute and said that they would dispute future charges from this company. This is stealing, pure and simple. They have my card number and charged what they wanted to charge for services I did not sign up for. There is no way to contact them in person or talk with managers, etc. They will continue to charge the $39 to my account, even if I change card numbers, for services I did not authorize.

I signed up for a one year "gold membership" account. My credit card was charged for an automatic renewal fee at the end of the membership year. I did not authorize this but Classmates.com says that it was part of the TOS I agreed to when I accepted the membership. I contacted Classmates.com by e-mail to request a refund and even offered to settle for a pro-rated refund (would have been 2 or three weeks into the second year membership). But they would not agree to refund any portion of the second year and cancel the gold membership. They only described a procedure to turn off the "automatic renewal" attribute in my account information so that the automatic renewal would not trigger again one year from now.

If you signed up a long time ago and don't remember your user name or password, they will not send it to you or allow you to sign up again. Our class reunion is through them and there is no way to sign up and pay without this company, as that is how they organized it this time. They send you in a complete circle over and over again even if you do say re-sign up. You cannot re-sign up or get information sent to your e-mail if you do not remember your original information from sign up. If you remembered it, you wouldn't need the information. It is very frustrating! I do need to be on the site.

As much as others' experiences/claims on here, Classmates.com stole my money! I activated a 3-month membership, which sucked! Nothing was good at all on the site, and I never contacted any of my old classmates. Never anywhere did it say they would charge automatically to renew. Sure enough, without any warning, my card is billed again; and no one was responding to my emails. And there's no number to call! This is horrible. If you read all of the small print, it protects them from just this scam! Do not sign up for free or anything else with these people! They are scams!

I've been getting emails to my inbox addressed to someone named Roger. My name is Penny, and there's no one here named Roger. I've tried unsuccessfully for sometime now to let them know this, but you can't get anywhere to tell them. I'm sick of receiving these emails. I've not signed up for this site. Could you please help me get this stopped? This site needs to be shut down. They can't be contacted. Thank you.

On July 8, 2009, Classmates.com charged $39 on my debit card, stating that I had "renewed" a membership that I did not agree to. They said that I had checked a button within my account for automatic renewal, and that was not the case. When I went on their site to cancel and try to contact member services, they stated that there was a button that you can click to contact member services; but there was no button. At one point, I found an email address; and once you hit submit, it disappears and appears like the email goes nowhere. There is no confirmation that it went through or that you will be contacted. There is also no contact number anywhere to discuss this issue with an actual person.

I signed up for a 2-year membership. The notice they sent me, yes I still have. It does not state that they will charge me again in 2 years. Well they did, and now I cannot get a hold of them. The number on my charge card hangs up on me. I do not want the service, didn't sign up for it to continue!

Classmates.com has made it virtually impossible to contact them to cancel membership. The number I was given is busy 24/7. The emails get bounced back. It looks as if I am going to have to cancel my credit card.