Classmates.com Reviews

Same complaint as everyone else. I was charged an unauthorized $39.00 membership fee. I did not authorize this amount. I did not join so that they could not charge my account at will. I will call my bank to have this amount refused and will email the BBB immediately. This is fraud.

My bank account has been charged $39 twice Nov. 3, 2010. This has put my account into the negative and if I don't come up with the money (which I don't have!) I will be charged $28 twice for insufficient funds. Help! Don't know where this came from. I have never signed up for classmates.com. Even if I did, no one should be allowed to use my credit card or have access to my bank account without written notice. Please act quickly and get these thugs. I will be charged $56 for bounced checks. Classmates charged me $39 twice! I only have $17 dollars in my account.

I was billed $39.00 for a subscription I did not want. I did not give permission to have money taken from my account. I would like my money back.

Classmates.com charged 39.00 dollars on my account that I do not use, causing overdraft fees. They did not have my permission to do so.

I signed up for one year in 2005. Now in 2010, I see a new charge, not authorized by me. I called the number on my cc bill. They refused to reverse the charge. LeShon said my account is on automatic renewal. I did not authorize this in 2005. I did not authorize this in 2010. I asked them to prove it by sending me my password. She said she did it as we spoke. Two hours later, still no password.

Classmtes.com took $39.00 out of my unemployment account. I did not say they could. Besides that, they didn't send an e-mail or letter to notify me of what they were doing. Then I tried to find a contact number to call about the problem, but I couldn't find one. I would like my money back and cancel my account.

Classmates.com took $39 out of my debit card without my authorization.

I have just (two weeks ago) been charged $39 even though I never ordered auto debit. I have not way of contacting them. They make it so very difficult.

Classmates.com charged my card for renewal that I did not authorize. I did not agree to automatic renewal! I have tried to find the Customer care department that they say you have to contact, and it doesn't exist. I would have never subscribed to this scam if I had known that they would automatically renew the account. The charge of $39 is pending on my bank account now. I want to cancel my account with Classmates.com before the charge is posted. I have their phone number. The bank said that I have to wait for it to be posted before I can dispute it. I have a very limited budget. This is $39 that I don't have towards my rent for this month! Someone please help me!

I also am a victim of classmates.com renewing my membership without my consent. I even deleted my credit cards about six months earlier and they still took $39. How does that happen? So just because you delete your credit cards, it doesn't mean they won't charge you. That's scary. They don't even send you an email before they take the money reminding you that your membership is due.

It looks like I'm one of many that has been victimized by the scam of classmates.com. I signed up for gold membership 1 year ago and never had the account flagged for automatic renewal. Classmates.com, unauthorized by me, has deducted $39 from my credit card for a renewal of one year and refuses to credit my credit card account for the unauthorized amount.

They renew a membership without my permission taking $39 out of my account 2 years in a row despite my changing check cards.

In 2009, I subscribed to Classmates.com. At that time, I used my credit card to pay for the subscription. On October 11, 2010, I was charged $39 for a subscription renewal that I did not authorize. On November 2, 2010, upon receiving my cc statement, I contacted Classmates.com by phone. There is no 800 number, so you're getting charged for long distance, then you are waiting forever for a live person to complain to. I inform them that I no longer wanted the subscription, I am cancelling at the start of my renewal that I didn't know I was signed up for and I cannot get my $39 back for the new year.

Classmates renewed my subscription for 39 dollars and I did not authorize it. I tried to contact them before because I wanted to cancel. They hung up on me. They will probably try to ruin my credit. Apparently. they are **.

On Oct. 29, 2010, they charged my Discover card without authorization or notification. There is no way to contact them to cancel future charges!

The free membership sticks the member into an 'auto-renew' membership from which it's a maze to get out. Similar to how AOL used to do things. This is an scamming company. For any lawyers out there, I think classmates is ripe for a class action lawsuit.

Classmates.com has deducted $39 dollars from my bank account without any authorization. Loss of $39.00.

Classmates.com has charged my credit card 39 for an annual fee and I never authorized this.

Classmates.com automatically renewed my membership and charged my credit card $39 without my prior knowledge or authorization. When I established my account/membership, I set my profile to "manual" renewal, however, I did provide my credit card number for the initial membership - this is the credit card number they used for the automatic renewal.

They automatically renewed my membership. Credit charge has a $39 charge. I cannot get on to the the website to cancel membership. Won't accept my log in and I don't have an address or telephone number to call. I would like a refund but realized it might be impossible. But I want to cancel as of now so I'm not billed automatically for the rest of my life. Please help me to contact Classmates.com to end it all right now..

In 2009, I subscribed to Classmates.com. At that time I used my credit card to pay for the subscription. On October 25, 2010, I was charged $39.00 for a subscription renewal that I did not authorize. On October 30, 2010, I contacted Classmates.com, via e-mail, informing them that I no longer wanted the subscription. I received an e-mail notification from them indicating that I set up a profile for automatic renewal subscription. I did not set this up, Classmates.com set up this profile on my initial order in 2009, and according to the e-mail notification that they sent me; it was my responsibility to change this automatic renewal to manual if I didn't want the services renewed.

I took out a one-year membership on October 7, 2009. I did not approve renewal and was charged $39+ exchange to Canadian funds. I cannot cancel.

Unauthorized billing of $ 39. I would like my credit card funded back $ 39. I do not want to subscribe to Classmates.com any longer!

Classmates.com charged me $39 for a renewal. I told them last year that I did not want this. I signed up several years ago and I suppose they have been charging me ever since and I didn't notice. Now I want the money back for the coming year because I do not use it. I have declined the charge by American Express.

I'm just another person taken by the thieves at Classmates .com. How do they get away with this crap? They took $39 from my debit account, the rotten ** and refused to refund a dime, same as many of you.

Almost the same as everyone here, almost. $39.00 charge appears on my credit card bill. I called and was told that I was on auto-bill and would be removed but no refund.

Classmates.com refuses to let me cancel my account with them. The only choice I have now is to cancel my credit card service with a good company. The economic damage of this is obvious. Take a look at our accounts and there's (Classmates.com), oh yeah, you probably can't.

The same thing happened to me yesterday, now I have bad checks out there. Then I called, I raised pure ** told them what they did to me. She at first told me that crap about the notice when I signed up for 10.00 last year, I insisted they were going to pay the 39 bucks. They stole from me plus the extra bank charges that acured.

Classmates.com steals money from users. They have an "auto-renew" function, and if you don't cancel before your renew date, it auto-charges your account. I tried three times in the week before my renew date to cancel my membership, but their website wasn't working. They also did not answer email requests for help in cancelling. Since their website was not working, they do not give a phone number and they do not answer emails, they effectively prohibited me from cancelling my account. Then they automatically withdrew $39.99 from my account.

A $39.00 fee was taken from my account without permission to do so. I would like a phone number to contact someone about Classmates.com and I want my $39 back. I don’t want to have any ties to Classmates.com. It is a scam to steal money from people. It caused my checking account to over-draft.

Classmates.com has taken $39 out of my bank account without authorization from me. This happened on 10/26/10. I see this has happened to many others, too. When I called them, I was told that when I signed up last year, their welcome letter stated my membership would be automatically renewed in a year.

This company appears to have become a national rip-off. I too was a recent victim of their automatic $39.00 renewal and was unable to get any satisfaction whatsoever.

I enrolled in a basic membership for $9.99 for a year and specifically checked to not auto renew. I got charged $39 today for a gold membership that I did not sign up for. I guess I was auto upgraded and that comes with auto renewal. I cannot get a live person, on eternal hold due to large call volume, I wonder why! I emailed customer service and go the standard response. I emailed back wanting refund as I did not authorize it and also called my bank and canceled my debit card due to fraud. I was not a budgeted amount and they almost overdrew my account. Now I have to wait 5 days for a new debit card.

I unsubscribed from Classmates last spring and was billed on my credit card for $40.27 ** WA on October 14th. I want a refund back.

You can add me to the growing list of Classmates.com victims. On October 26th, 2009, I signed up for a gold membership for $9.95. I saw that it auto renewed in the fine print (very fine print), and immediately changed the automatic renewal to manual. Then I deleted my credit card information on file. The Visa debit card that I used is tied to my PNC checking account. It expired on 5/30/10. Yesterday, I got slammed for $39.00 on my new debit card that expires on 5/30/13. I never gave Classmates my new expiration date. The 16-digit card number remained the same, only the expiration date changed. Classmates changed my renewal settings from manual back to automatic, then somehow billed to the new card without even knowing what the new expiration was. How did they manage that?

They charged my credit card $39 without my consent. I did not check the box for auto renew but they did!

I signed up for one year only. The year was up in Oct 2010. A $39.00 charge showed up on my credit card. I did not sign up for auto renewal. Stonewalled trying to get a refund, class action suit anyone?

I was charged $39 as an "automatic" renewal which I never authorized. This is the same as many other complaints.

I found out that I was billed $39.00 for an annual subscription, which I never agreed to. On September 22, 2009, I paid $9.95 for a limited time access to Classmates.com. I never agreed to a $39 charge for an annual subscription, nor did I ever find those terms explained on their web site.

I am sending a copy of your complaints against classmates.com to my credit card company. I am asking them to dispute the charges. I did not want to renew my membership of $39 and I am asking them to get the refund for me. Message to others: Try your credit card company.

Classmates.com signed up 2 months ago, but I can't get in to view my account. Also, I’m no longer getting emails from Classmates.com. I think I've been had? My credit card was charged, but my account is not active.

Classmates.com debited my account for $39.00 with authorization to do so. I cannot reach anyone in customer service and my emails are not responded to.

I just want to add a few more details. I just sent one complaint earlier. Name of at least one person is Anita. I also have an abuse issues number. My abuse complaint is against Doug *** of Lakeview, MI, class of 1974 from Lakeview High School. He cyber bullied me. I complained and I got deleted. He got to stay. I have complained to CM. They are sided with Mr. ***.

I was deleted from CM because I disagreed with Doug *** of Lakeview, MI, High School class of 1974 from Lakeview, MI. I merely responded on a post from him and he flew off the handle and left 10+ messages on my bulletin board. I responded back and yes, used a few foul words but nothing like the brutal abuse he put me through. I reported him to CM member services and I am the on that got deleted.

The company Classmates.com took money out of my bank account without my say so and I would like may refund. I do not use the site. Also didn't ask or tell them to do any such thing. Thanks. Valerie ***

I tried the idea of research for old mates several years ago via internet for a trial of $3.95. My account recently got charged for $39. I do not want this. It is ridiculous. Most of my school friends are deceased.

Just like everyone else, classmates.com took 39.00 from my account from a membership that was not authorized by me. They also stored my debit card info on their site which I never do.

I would like to cancel my membership and receive a refund for the charge of $59 billed to my Capital One credit card on 9/27/10. This renewal membership was done automatically with no notice to me, and it was automatically renewed for two years. I spoke to your representative by phone today and was told that the renewal membership fee is non-refundable. I was also told because I signed up for a two year membership in 2008, that this renewal is for two years. In addition to the above, the credit card you had on file for me in 2008 would have expired in January 2010. Evidently, you or someone else updated my expiration date on that credit card without my knowledge.

I have a gold membership and can not get into the site. There never used to be a problem. The page that comes up tells you to turn on cookies. My cookies are always on. I like the site, just want to use it.

I got the Gold membership back a year ago for $19.95. Without any warning, I was overdrawn on my C&F Bank account so it cost me an additional $39 for the "renewal" (which I did not want) as well as $39.95 for the membership. I called and they told me to go online to cancel. I wasn't able to do this either. I want to cancel my membership permanently. I will advise my friends to do the same thing. This is ridiculous, to say the least.

They debited my bank account for $39.00 without my permission for a renewal fee that I did not authorize, which seems to have happened to many people! I need the money for my bills.

When I noticed a $39.00 charge taken out of my account by direct withdrawal. I noticed it was Classmates.com. I sent them an e-mail stating that I only signed up for the one year program and that I did check the box to not renew automatically.

I called and spoke with Susan. Susan was decidedly unsympathetic to my concerns. I told her I had only signed up for a 3-month trial. I was charged another $15 which I did not authorize. I asked her to remove the charge. She refused. I told her I would contact everyone in the company until this got credited back to my account. She avoided my concerns, did not listen to what I had to say, or comment on it. It was like talking to a dead fish. She only promised that my billing was now changed to "manual" from "automatic."

Classmates.com does not have adequate virus protection and I have 9 viruses that are directly linked to Classmates. Realizing that I could not go online to contact their customer service to terminate my membership, I called their service line-206-301-5700. That line is never answered and it keeps asking you to use the website, which is exactly the problem. I want to cancel my membership and I cannot even reach anyone in any way (computer/phone/writing).

I paid $3.95 for a one year Gold membership with Classmates.com. I thought it ended after a year but I was billed $39.00 for another year! It went into an automatic billing which I do not recall ever reading about or approving. If that were the case, I never would have signed up. I removed my information from the site and wonder if they are stealing identities. It's scary. I emailed twice to get a refund on my card but I received no word yet, although, they said they would get back to me.

I called to cancel my membership and as that my $59.00 gold member automatic renewal be refunded. I was told that no refunds were given because when I signed up, I was advised that refunds would not be given. I told the representative that this was bogus and if someone wanted a refund, it should be given. This was a surprise withdrawal I was not expecting nor was an e-mail sent to inform me that the amount was being taken from my checking account. I asked for a supervisor and was not given one. So much for customer service! How does one get a refund from these jokers?

Classmates.com used my credit card illegally without my knowledge or permission and I have tried to cancel twice. What a scam. The only thing we can do is make our voices heard. Put a notice on Craigslist. Send info to your email list and your Facebook members. Post notices everywhere you can! I am quite ***, to say the least. ***@aol.com

I want a refund for $39.00 for renewal. I am not getting a response. I did not ask to be renewed. They did without permission.

They renewed the membership and I did not want to. I would like the $39 fee returned, please.

Then they prey on our human curiosity, sending emails claiming that others have been trying to get in touch with you. But, to find out who, you must pay for Gold Membership. They make it attractive, by only charging a nominal fee, something like $9.95. Now, a year later, I just noticed an unauthorized charge on my credit card for $39.95 for an additional year.

A year ago, I "joined" "Military Friends.com" as I had been in the Air Force back in 55/56. It was a one year free trial. Well, after the loss of my son, and four heart attacks later, I never gave Military a second thought, except going to the VA for my medical. Then, yesterday evening I was checking my back account and there was this $39 charge from Classmates.com.

This company entices victims to sign up for services with continuous emails stating that "friends" are looking for you and a special low introductory offer of $9.95.

I joined Classmates.com a few years ago as we were having a reunion. After the reunion, I told them to cancel my membership so they did, now this year they charged my credit card account. I emailed them and they said since I signed up they could charge me account and now I can cancel for next year but they do not give refunds. I have emailed them 4 more times, called my credit card co and wrote them with a cc to the BBB. Such a scam.

I applied for gold membership. However, I now want to cancel my membership altogether. There is no way to cancel the membership online. I am not satisfied with this membership.

I am angry that Classmates. They automatically charged my credit card with a $39.00 membership fee. I no longer want to be affiliated with Classmates for any reason. Do not give my information to a mail list or anyone or anything else. Just remove/destroy my membership. Thanks.

When I called Classmates to complain, the CSR said that their system did not allow refunds (what business system would ever not have that?) and eventually she offered me an 'exchange' to give me back the $59.99 and then charge me the special that's going on now of $30. So I said, "Isn't that a refund?" to which she reiterated, "No, it's an exchange." And then I said, "Sure, give me that but I'm still calling your supervisor tomorrow." Then she replied, "Well then I'm not giving you the exchange."

My MC card showed a charge of $39.00 and I did not authorize any kind of charge. I have not contacted them because of all the run-around I have read about other people who got scammed so I will call MC and dispute the charge. This is unlawful and I will tell as many people as I can not to ever join even for one year.

I did not sign up for Classmates.com. I am constantly getting emails from them. There is no way to cancel or get off their email list through their web site or by talking to a representative on the phone. It is driving me crazy. Constant irritation and frustration. The company is not legitimate!

I never signed up for anything with classmates.com. I returned from a trip to Turkey on Sept. 30 and received my Visa bill last week. There were four charges. Three were legitimate. The other, on September 26, 2010 was a $39 charge for Classmates.com. On the transaction date 9/26, I was in Turkey. On the posting date 9/28, I was in Turkey. I don't know how they got my Visa # but this is a scam.

I paid for a gold membership two days later, they closed my account. They did not refund my credit card for the gold membership charge. When I tried to re register as they told me to do. Well, I got stuck having to pay another fee, just to send a message. Five days later, same thing happens, they turned off my profile page. After I had paid them twice for a gold membership. They will not write my back nor will they call me. I would like to receive the services I paid for. If classmates does not want to give me the services I paid for. Then they should refund my two separate charges for a gold membership. I lost my money to this scam. Classmates are not honoring their memberships that they are being paid for. Why can't they give us what we pay for?

I have written to this company everyday, with no return emails.

I wanted to cancel my membership a gold member no refunds is what I was told How do I cancel my membership and get a refund?

On the sign up page there's box for auto renewal. I unchecked the box so no further charges would be drawn. After my 3 month membership expired I got charged another $15.00 without my permission. I called for a refund. The smart aleck rep. said no such option exist on sign up. He refused to give me a refund. When I told him I was going to contact the B.B.B. and many others he said "Do what you have to do!”

For those of us trying to get a refund on unauthorized funds charged either to our credit card or removed from our bank accounts, the address of the Chairman, President, and CEO of the parent company United Online Inc., is Mark R. Goldston, 21301 Burbank Blvd, Woodland Hills, Ca. 91367. According to the SEC filing 08/15/2010 Mr. Goldston owned 3251492 shares of common stock at a value of $4.96 per share. I think he can afford to refund our money.

This company took $39.99 out of my pocket and called me to return it. The same scam as everyone else, except for the fact it had already happened to me and I got a refund the first time. Don't take no for an answer. Call every number and every executive personally. Email your states Attorney General. Act like you’re crazy. I called every number and left messages.

At the end of last week, after my bank took it in the shorts for an unauthorized charge, I wrote Classmates again and requested they remove my account and information from their database/server. I explained that I was not asking for a refund as my bank had already 'eaten' the charge. I received a reply from a Michelle. It was a 'bot' type response stating about the terms I'd agreed to for auto renewal, blah, blah, blah. But please explore all Classmates has to offer and enjoy your Gold membership!

My wife signed up at $9.99 over a year ago and now on my credit statement was a charge for $39.99. Of course, no 800 number and after 14minutes on hold, I got an agent who told me it was not refundable. I told him it was going to be refunded in full. He then said he could lower it to $9.99. I said no the full $39.99. He then said he could pro-rate it to $35.00. I said put a supervisor on the line. He said they were busy. I said then put their supervisor on the line and if need be the CEO. I also said, "I will cost your company a lot of money as I fully intent to take this to small claims court and the paperwork and my legal fees will cost your company at least $1,000 and you will not like all the blogs etc." I then said where is your supervisor, he kept wanting my phone number and to have them call me back, want to bet I would never hear back. I said no I would hold and get a supervisor on the line. He went away for about 30 seconds and came back with, "you will be refunded the full amount." So when you are fighting these jerks, just keep fighting.

I found a member running a game that ha and others made members made because of political views. When the member became upset with this, he would turn them in as not following rules as imposed by Classmates. Also, I found this member or someone else used as a hacker to mess up the computer with virus and hack the classmate program so it would not work correctly. However, classmates continued to collect a fee even when service was not provided. Classmates is a scam, and honest users cannot follow the rules or get service for these foul games.

I re-subscribed last night then changed my mind. I tried to cancel, but there was no way to cancel. I could not even find a phone number to call. Can you help me please to unsubscribe? Thank you.

I signed up for classmates.com a year ago. I enrolled for the $9.95 membership and indicated that I did not want an automatic renewal. Lo and behold, I was billed $39.99 for an automatic renewal today. I had to google classmates to get a customer number, and I've been on hold for 30 minutes. Based on other entries, I will probably have to go to my bank to get this charge reversed.

When I first joined Classmates .com, they charged me $9.95 which I paid. When I realized that the site was not really a good way to keep in touch, and the ** ads for matching singles were more prominent than the schools, I called to cancel. At that time, they said they would not refund my money but they would not renew my subscription and I could use the site in the mean time. I put classmate mail in my spam folder, and only visited it about 10 times in the past years. I did not give them the permission to debit my account for $39 which they did on 10/11/10. I am on a limited income, and this caused a hardship for me this month.

Started on 10.07.10 to cancel my subscription. No phone number available to talk to a representative. They continue to say they update my password so I can cancel. It just does not happen. Still no answer after ten emails to them.

I signed up for Classmates.com to find my classmates. I was charged a fee of $39.00 on my current charge card statement which was not authorized. I demand a refund. I cannot reach anyone at Classmates.com. I need a resolution to this situation and a refund. There were additional fees to my charge card that were unauthorized.

Having been automatically renew before, I made sure to uncheck the automatic renewal button. Guess what, they renewed me anyway and took $39.99 out of my account. I am sick and tired of it and will email and call everyone in the company until I get a refund. I left a message, maybe someone else would like to also. They refuse to refund $39.99. I will refuse to stop complaining about it. I hope they enjoy my Gold Membership.

I bought a one year membership for $9.99 and without a notice, it was renewed for $39.99. Any company automatically renewing at higher rate must notify customer prior to renewal with option to opt out. This is usury and our government should have laws in place to protect us from them.

I was one of the stupid people that did not read the small print and got charged for another $39.00 renewal.

Classmates.com introduced me to premium at $9.95/year then slammed me with $39.95/year charge after 1 year with no notice. They won't refund 11 months on non-service. They say all hidden in small print.

Exactly the same experience as the other complainants. No notice of renewal, an automatic charge. Scam artist companies like Classmates.com should not be able to put something in small print then charge you automatically with no notice. Minimally, every company that charges by the year should have to send a renewal notice with a 60-day opportunity to opt out. A $39 charge for a worthless service, further erosion of faith in our economic system and loss of trust in corporate integrity.

They automatically renewed my subscription even though I told them prior to renewal that I did not want to renew. They put a charge on my credit card cannot get a refund. I'm steaming mad.

I just want to point out that most of you got exactly what you deserved. I do not care how small the fine print is, you need to read it. If you did not read it, then really, that is on you. Plain and simple, as the courts will tell you ignorance of the law does not make you immune to it. They have billing practices that (hey, maybe are shady), but you had the chance to read the fine print and you didn't. So who is to blame here really? You.

Can they keep billing me even though I haven't used that ancient site in over 7 years? I have to cancel my credit card or keep paying them. Okay, goodbye Capital One.

I have never subscribed to Clasmates.com yet my checking account was debited for $39. This is an unauthorized deduction and threw my account into NSF. How can I get my money refunded and how did they get my account information?

My complaint is the same as others. I saw a charge from Classmates.com on my account and called them the very next day. I never used this service. I think they would go broke if they didn't do these auto payments because now we have Facebook. I was told too bad, no dice regarding a refund. I predict these practices will soon be against the law. In this times, I cannot afford to be charged for this frivolous, useless service.

They auto renewed membership without warning for $59 and refuses to refund two days after they charged my card.

I signed up for a $10 membership over a year ago. I just got charged $39 for another year without my permission. They will not refund my money! I am mad! What can I do? I want to do something that will make them sorry. I only carry a small balance on my credit cards because of problems like this. It ties up what little credit I keep on the card.

I signed up for an introductory rate of $9.95/year for gold membership with Classmates.com. Nowhere was it stated that I was automatically going to be billed for $39 a year on the credit card I used to pay. I never received notification that my membership was up for renewal. When I received my statement and saw the $39 charge on 9/17/10, I emailed Classmates.com requesting a refund and to cancel my membership. They replied that they would gladly cancel the membership but would not refund the $39.

Classmates.com offered a "one-year special" for $19.00. For that price, I thought it was worth it. I used my debit card, was charged the $19.00 and was contacted by them at least monthly, sometimes several times a month, with info. For the month of Aug., I did not receive any contact at all from them. I guess they wanted to lay low so I would forget about them till they attacked. This past Monday, 9/13/10, I received a notice that I was "automatically renewed", as per the agreement I made w/ them, for $39.00. This was taken out of my debit account, without my permission. I emailed customer service and they informed me that once a renewal was made, there was no way to cancel and get my $ back.

I just talked to Christopher of Classmates.com and asked him to refund my money from unauthorized withdrawal of $39 from my account on September 30. He said that I had joined last year and it was an automatic renewal. I told him that I had joined for the $9.95 for 3 months and that I had specified that I did not want a renewal ever. He said that they did not have it in their records and therefore would not give me a refund. I told him that I had it in my records and I had spoken with Ann on October 12, 2009 and told her that I did not want a renewal.

In July 2010 I cancelled may account with Classmates.com. I am billed again this month and I would like a credit of $15.93 applied to my Master Card as I do not want this service. Trusting you will do this immediately. Thank you.

I got billed on my credit card for $39.00 so I called Classmates.com and told them that I wanted to cancel. I told them that I did not know they were going to charge my credit card without my knowledge. Then, they said that they did not do refunds. They said that when I signed up, there was a notification stating that I had to go back and cancel or it will automatically renew the following year. I never knew that. I never received an email stating it was time to renew as well. This is crazy--that they can automatically take your money without your knowledge.

I signed up for Classmates.com when they offered a year's membership for $9.95. Then, without my consent, they billed me for another year at $39. They never contacted me by phone or e-mail that they were charging my credit card. When I contacted them, they said no refund. This is a scam. My credit card company didn't offer any solutions either. I will cancel this card!

This is an update. Call classmates.com at 206 301 4600. After the automated message, press 3. That gives you their auto directory. Press any three letters with at least one being a vowel, that will give you somebody other than the the customer care dept. Leave a message requesting help with canceling your membership. Do this randomly several times. Eventually they will respond. If you get a person, ask them to walk over to customer care personally to help you cancel. I did this ten times. They eventually canceled my membership and refunded my money. It turns out their employees in the marketing and software departments don't like being frustrated any more than the classmates' customers.

I haven't had a problem with Classmates.com because I haven't given a credit card number, but I dealt with another company with pretty much the same situation like the people that are "stuck" with Classmates.com are describing. The easiest way to get out of an autopay situation is to cancel the credit card number with your bank and ask for a new credit card because of loss or theft. It may take a few days to get a new one but it's better than dealing with them for what seems like eternity.

They purport to represent Armijo High School Alumni by even using the old logo and fraudulently solicit membership fees. None of which goes to help a single high school student. As President of the real Armijo Alumni Association, I can attest that we receive numerous complaints monthly from Armijo students complaining that they have paid their dues, purchased clothing, etc., from Classmates.com

I tried to cancel my gold membership when they debited my credit card $39 without my authorization. When I contacted them to cancel the membership, they refused to do so.

I tried in vain to cancel my membership online, but it apparently doesn't work. I called when the automatic charge showed up on my credit card and they won't refund my membership money! I am stuck paying the whole $39 for 12 months of a membership I didn't sign up for.

Regarding getting your account canceled, I read a blog a few days ago where the guy said the only way he could get them to delete his account was by posting inappropriate photographic content on their site. He said his account was deleted the next day. I gotta give him a A+ for creativity. While I'm not willing to do that, I have considered posting expletives in the forum section!

I am also a victim of the infamous Classmates.com auto-pay scam. I was a 2-year gold member, so they stuck me for $59.00. Well, I just got off the phone with Classmates customer service where I spoke with Susan who was extremely nice. However, the best thing she could do for me was a partial refund where she reverted my membership to a 1 year at half price. So she refunded the $59.00 then charged me for $19.50, so I netted a $39.50 refund. Not an ideal outcome but better than the multiple emails which basically said, **, have a nice day!

I did what everyone else said to do and asked for Laurie. She didn't give me a refund. She told me each person is dealt with case by case and my case didn't qualify for a refund and most cases don't since we all should have seen the renewal information. Don't call her, it's not worth it.

I have tried several times to cancel my membership on the classmates.com website, but it does not give you the ability to do this (despite claims, there is no "remove" button). You can only fill out an online request form and they have never responded to this. I conclude they don't want anyone to have the ability to stop the automatic annual renewal fees. Each year for five years now, my credit card automatically gets charged $39 renewal fee and I can't stop it.

I got billed on my credit card for $39.00. Called Classmates.com and told them I wanted to cancel, and that I did not know they were going to charge my credit card without my knowledge. They said they do not do refunds. It is crazy that they can automatically take your money without your knowledge.

In order to find out who signed my guestbook, I took the bait and signed up for 2 years gold membership. I was unaware of the automatic renewal (probably in the small print that I didn't read), so when I got my credit card bill I called. They refused to refund. So I disputed the charge with the credit card and they appealed it. So I am stuck paying for $59 for something I have no use for.

Have tried repeatedly over the last 6 months to cancel my account, however, the website does not respond - advising to try later. Other attempts seem to go through, but no email confirmation. Now the auto renewed via my AX who has just alerted me and advised that the actual charge has not yet be made/approved and they will contact Classmates. Dispute pending. How unprofessional of Classmates to make it, so very difficult to stop/cancel memberships. They need to be aware of the adverse reactions.

2nd Update: Well, I received a notice from my bank yesterday that they were the ones who credited my account. I'd called them when I first found the unauthorized charge. They gave me some paperwork to fill out to file a Dispute Claim and a phone number to call to get a claim number. All I did was call and get the claim number; I filled out the paper word but hadn't gotten it back to the bank to fax in to the 'mother ship' to start the claim process. I must say I'm fairly ticked off my bank is eating this charge and not Classmates. I think I'll send Classmates one last scathing email. I'll have to call that number and talk to Laurie and ask her to delete my account because manually, there's no way to do this on the site. I hope this site goes down hard at some point.

I got an email saying someone was trying to contact me and join “Gold Member” for $9.95, so I did. I was never notified that it was coming up due and they charged my card on file $39.99. I contacted then and they said I am stuck with the cost of a gold member due 9/10/10. I ask them to take me out of there system. I want my profile removed. I'm on a budget and can not afford the cost. I would have never signed up if I new this is what they pull and auto pay to my charge card.

They charged my credit card, without my authorization, $39 to renew my membership that I never asked to be renewed. I've requested multiple times for a refund. At first, they said they have a no refund policy, then they offered a partial refund followed by an offer of a larger partial refund when I said I wanted the entire amount back. It looks like enough of us have had this problem to justify a class action suit. None of us will make any money from it, but it'll cost them a bundle for their predatory practices.

I can't seem to get a correct phone number for Classmates.com. I am trying to cancel this account because I listed the wrong school. I graduated 55 years ago and I could only remember the school was near Lexington Ave and 68th St. in NY. I couldn't find the school listed, but remembered it was a school taught by the Dominican nuns so I thought they changed the name to Dominican Academy. Just recently, my son helped me find my old school name and I realized my error and tried to correct it, but could not get through to them. I now find they are charging me again without any authorization. Please help me get rid of this account.

I, too, got my refund and an email confirming that my membership was canceled and profile deleted from Classmates.com on October 1, 2010. I used a local telephone number to reach them, I spoke with Laurie who was very helpful. She refunded the $39, said she would delete my profile, and the two credit card numbers they had of mine. (Yeah, they had two. Visa gave them my new credit card number! ) She also agreed to cancel my membership. I am still not pleased with Classmates.com, but I'm sure glad to be rid of them.

I only have the phone no. for these people and have tried a number of times to reach them with no luck! This is a rip-off. I too was charged by auto deduction on my credit card. I did not authorize this and tried to reach them to ask for a refund. I realize that it's not very bright to give card information, but I trusted them and look what happened. Clearly, there are many of us with the same complaint. This fee may not seem like much to some, but it is to me, and the worst of it is being ripped off! Please help us.

I posted a few days ago, as I'd had an unauthorized charge for $39 dollars. I sent two scathing emails through their "Member Support" function. I received two replies from different people, each apologizing and essentially saying there was no refund, and nothing they could do. Please feel free to contact, and enjoy Classmates Gold. Well, I checked my account online this morning, and lo, and behold, the $39 dollars has been credited to my account! I wasn't about to give up, because the second email I received was not satisfactory.

About September 9th, I was automatically renewed and charged $39 to my credit card. I fussed. They say they are crediting back a portion of the charge, but refusing to credit the entire charge. I've asked for verification if they have removed all information about me from their system, but they refuse to address this. I asked how my account was changed from manual to automatic, but they refuse to address this. I feel like I've been ** by Classmates.com.

After Classmates billed me out of $39 for an annual gold membership that I never requested or signed up for, I filled out and mailed an affidavit to my credit card company to challenge the unauthorized charge. I included my two emails to Classmates as well as the URL to this site to support my claim. As a result, two weeks later I received a refund of the full amount.

I was billed for $39 on my Visa account for a renewal of Classmates I did not request. I called their so-called customer service number four times and stayed on line 15 minutes each time. There was never an answer only an annoying message repeated every minute. I emailed them and asked them to cancel my membership, delete my profile, and refund the $39 to my Visa account. And they refused. They are unresponsive.

217 complaints in a couple of months! Wow. Well, me too. I had an old gold account which was deactivated and switched to free in 2008. Bingo. On the 28th of this month, they charged me $39 (which is btw four TIMES the current price of $29 for two years.) Well, I went back to their site and yes, my account showed up as free and no automatic renewal of any kind was mentioned. So I called them to dispute it. They refused to do anything. I went back to the site, and lo and behold, right after my dispute call, I was suddenly a Gold member with a manual renewal! What a total rip off! I've disputed this with my bank. I've completely canceled any relationship with Classmates.com. This sure smacks of fraud to me!

I cancelled Classmates months ago. Today, I noticed that there has been another $15 membership fee debited to my account. I have not asked for nor do I want another membership. I'm asking that they credit my account with the unauthorized amount of $15 immediately. Thank You.

They charged my bank $39 in renewal fees when I never agreed to such a thing. I sent an email and requested refund and cancellation, with no reply. I found a number to call (206-301-5900) where I complained for five minutes with him saying that they would cut the rate to $9.95 and I said no. I told him that every other company I know at least pro-rate when cancelling a service. He put me on hold for two minutes and said that they would prorate at $38.68, which is what will be refunded. Please call that number and demand a pro-rate to get most of your money back!

On 18 Sept 10, I received an unauthorized payment of $39.00 on my Visa account. I spoke with a rep at 206-301-5900 (Emerson) who said that they have stopped future deductions (?).

I am complaining against the auto renewal fees which were not asked for or warned about. There is no customer service and I cannot get them to cancel my account. They used a credit card that I did not even have when I set up the original account. My original had been changed due to fraud and I am still trying to figure out how they got that because I ** sure didn't give it to them. My advice (and I have already done this) is to email their advertisers and ask them to spend their dollars elsewhere as we are all leaving Classmates.com in droves.

All of a sudden I noticed a $39.00 charge deducted from my bank account by Classmates. I never signed up for any such fee. This is some kind of a big scam by Classmates.com, and I cannot find any way to contact them.

I am trying to cancel my membership with Classmates.com when my 3-month period has expired. The membership runs from 8/10 to 11/13. All roads lead to dead ends. I am not happy because they said my membership would be automatically renewed.

I had the same bad experience that everyone is talking about with these rip off artists. They offered me the Gold membership for $9.95 and a year later they billed my account $39 which I never authorized. This company should be shut down not just sued. I want my money back and would like to start another class action suit against this company. Please contact me about any further information you need to get the suit started.

I signed up for the gold membership after finding out a few of my old high school friends were also members and yes, if they jumped off a bridge I would too. Anyway, I began to be billed for an add that had popped up in the pop out sign up form. I specifically answered no to all the trials. I'm not crazy, just stupid. Okay so I begin to be billed by two different companies swearing I signed up for them. I then tried contacting Classmates.com for bounce fees and the recurring years charge of $39+. This went on for months.

Add me to the list of those billed by Classmates. I dealt with them 3 years ago after a $9.95 gold membership. I declined the offer to sign of for some service I can't remember. A few months later, I got a $49 charge for this service and an announcement in my inbox of my membership! I went to "Member Help" on the classmates site and complained. The charge was removed. That was 2007.

I got baited into the $9.95 gold membership last year. I setup my profile with "manual" billing so I wouldn't get re-billed. Guess what? Yesterday, a $39 charge from them showed up on my debit card. They tried to bill me on 09/05 not once, not twice, but three. Count them three times in a 10-minute span. Since my debit card is the prepay type, the funds were not there. Each time they tried to bill me, I was charged a $3 decline fee from the debit card company for $9 total. I guess they thought money would magically appear on the second and third tries. This happened again on 09/16, another three times in a 10-minute span for another $9.

I got an email from classmates.com and opened it. It charged me $39.00 and I didn't even join. They took it out of my account without me knowing! I closed that account a long time ago. This is called stealing!

I was charged $39 for a membership extension for a membership cancelled a year ago. I was charged $9.95 for a free membership at the time. I was able to contact someone at 206-301-5900 this morning. Though I had given him no info, he knew my name. He told me he would cancel my membership but could not refund the fraudulent charge. I have never logged on to this site but the charge was against a charge card that was opened this May.

I cannot cancel and keep getting billed. There is no way of getting a hold of anyone in this company.

I signed up for a free, but limited, membership on 9/8/2009. I was immediately charged $9.95. I decided it was a cheap lesson and never logged on again. On 9/8/2010, I was charged another $39 for an unrequested membership extension. They charged a card issued since my last visit.

I signed up 2 years ago for a 1 year Gold Membership. Period. I hardly used the service, not worth the money. Now, I find out they've deducted money from my account twice since then, most recently for $39, for what? I tried to cancel my account, get refund, now I'm in the same spiral of endless ** that everyone else is writing about.

I had requested last year to remove from their automatic billing system and to cancel this service. They said they would do that. Guess what, they didn't and billed me again for something I did not want. Today, I spoke to Scott from classmates.com and said there was nothing he could do to reverse the charge. I had requested to be removed from automatic renewal and I too removed myself from automatic renewal last year and I checked today and they had me on automatic again. Again, I have checked off to be removed. This is a big scam.

Without notice, Classmates.com debited my account $39.00 for a one-year subscription. Last year, I paid a $9.95 promotional fee for one year. Classmates was supposed to contact me to find out if I wanted another year's subscription at regular price, which they did not do. Now Classmates will not honor my request for a refund. When I originally paid the $9.95 fee, I did this over the phone with a debit card. I did explain to the customer service representative that I did not want recurring charges. Now, I feel I have been wronged by Classmates.

I was automatically charged $39.00 out of my account which I never authorized, and got online and saw that this has happened to many people. I can't get through to them, and am trying to get my bank to void the transaction. Someone needs to do something about this.

There is no way I can email or write them. No matter at what hour I call, the recorded message says it is "outside their working hours." I do not wish to be billed $39 every time they chose to do so. I do not wish to be enrolled in their business. I do not wish to receive emails from them. How do I get them off my back?

Classmates.com took money out of my bank account without telling me. I discovered it when I was checking my bank balance online. I guess since I paid for it the first time with my ATM card online, they just used it again to renew my subscription without even asking me. That is totally out of line and wrong! Now, I can't pay a bill I wanted to pay. Fortunately, I did not write any checks thinking I had that much in my bank account. But it is going to ruin my credit and the bill will get bigger with the interest added.

Last year, I signed up for Gold Membership on Classmates.com at a discounted price of $9.95 a year. I just got my Visa bill that shows they just billed me for $39. I tried to cancel my account and get a refund for the balance. But I was sent a form response email that says I signed up for auto billing and they won't give me back my money. I see lots of complaints now. But how do I get my money back?

I am very elderly and find it necessary to rid myself of all subscriptions. Classmates has made it impossible for me to unsubscribe. Apparently, once one subscribes, it's forever. They have listed me with a "Gold" membership for a duration of two years (I doubt that I requested this). Now I'm afraid that when the "charge date" arrives, I will get slapped with more than I can handle. I just want out.

The message I get when I request my password is "Sorry, we do not have enough information about you to verify your identity. Contact Member Care for assistance or try registering again." However, when I tried to do a new registration with the same email address, it give me a message that this email is already being used. Duh, Classmates, I could reset if you guys would answer my emails.

My credit card was billed $59.00 without my authorization. I remember signing on 3 years ago, but did not think I signed up for auto renewal.

Without my authorization, I was billed $59.00 for auto renewal. I tried to have them take off the charge but they wouldn't.

Without my authorization, as well as many others, they have charged us a $39 renewal fee. When we try to cancel the subscription they have made it difficult to say the least. Seems as if we get the runaround.