RushCard Reviews

I haven't had any problems with my card. Whenever I have had a problem, it has been handled in a timely manner.

I have been a customer for about 4, maybe 5 years and I can say nothing wrong with my card. Even when I had a problem it was a struggle, but it was taken care of. I wish there was more free ATMs but I'm happy so far.

I called to ask if the credit that I was expecting had gotten to my account yet. Well, the representative told me that not only had the credit not been returned, the company charged me an additional 50/00 dollars and she did not know what it was for. I then called the company and had a fight with them. Needless to say, they denied charging my card and also stated that the credit had been returned. The company called RushCard back with me on the phone and spoke with a different representative. She verified what the other company said to me. The original RushCard agent caused a great deal of anxiety for me through her carelessness.

I have the upmost experience with everyone who I have ever spoke to. I am very happy with my card. No complaints!

I am trying to get my federal taxes and I am not getting help.

My experience with RushCard is one of the best. I was never too keen with having a debit or credit cards. I was working a new job and they paid us in check but then the weather started to get crazy due to the weather and there was times we was unable to get paid due to the winter blizzards and the crazy snow. It would either be stuck on the truck in New York or New Jersey. I would be so livid because you know I needed my money, I have 3 small kids home and no money for the weekend or bdays or Easter lol.

I have used RushCard since 2004 and I am thankful that I did. Just makes it easy for me to manage my money without any overdraft charges and I get my paycheck deposited early. I would definitely recommend RushCard to anybody. Thank you.

Well, I have been a RushCard holder longer than they know but they usually post my check right away.

I love the fact that I get paid two days early and I keep my RushCard because of that. However, your process for handling disputes is ATROCIOUS! The timeline is way too long and the fact that your customer service agents can't escalate issues is beyond me. Please handle and my satisfaction would be greatly met.

Having a rush card had been nothing but wonderful for me. I have had it for well over a year and I love it. If I could change anything it would be having cash points ATMs at no charge and being able to withdraw up to a 1,000 from the atm. Other than that I love it.

Still in your path, and will be for awhile. Thanks for helping in my merchant discrepancies... You're still the GREATEST!!!

Reduce monthly fee to 3 bucks. Good card. Early pay is why I choose the card.

I love dealing with RushCard. My experience with it has been amazing. I love getting my check early and having the ability to use my card anywhere. Some things that I would like to change is being able to deposit more than 500 a day. Overall my experience with RushCard is excellent.

I have been with RUSHCARD since 2006 and I am so happy and satisfied with all the services they have provide over the years. Thanks so much RushCard. VERY SATISFIED.

I love RushCard. I've been with them a while. No need because we no problem. Happy customer.

I have been a customer since 2012 and they have been wonderful. I've never had any issues with my direct deposit or customer service. All disputes were handled in a timely manner. Thanks RushCard.

I absolutely love my RushCard. I would recommend it to anybody. I just don't know how to transfer funds or get funds transferred to me but I love it and I've had it for a year now.

RushCard has given a freedom that other debit cards have not been able to provide. I feel that my funds are safe and the company has shown itself to be extremely trustworthy.

Super easy, love it.

"well circle K says it didn't get charged." Rushcard says there is nothing they can do.

I love use my RushCard. I would refer to a friends.

I love my RushCard and I would not change for anything. They are very updated on everything. When they give a date it happens. I would recommend them to my family and friends.

When calling you to get service or ask questions I'm put on hold for 30-40 minutes at a time. Also you changed your direct deposit and since then I have not been able to receive my work check deposited into my RushCard account.

I love and appreciate how I'm able to receive my check two days early. I love it. Thank you.

I loved my Rushcard because I loved that I always got paid early. At my job we got paid on Fridays, but with the Rushcard, I got paid every Tuesday at 6:00 on the dot like clock work.

I love it. Keep up the good work!!!!

I was very edgy with not yet receiving my SSI direct deposit when I usually have in past. So, the agent was very patient and made me understand why the delay, but also listened to my frustrations. Thank you very much.

So far I am very pleased with my Rushcard experience. I have also recommended Rushcard to several people when they have said that they were not happy with their current prepaid debit cards. I like the text messages that I get about my Rushcard. They can be really helpful about knowing when your deposit has been posted.

Thanks for your services.

I have been with RushCard over 9 years or more. What I like about it… the customer service. They are always there. I do not bank because I find having this card make it so simple and easy for me to take care of my affairs each month and any problem I had… I have to rate them excellent for I had some and the quality of service got me through and the matter was corrected right then and there. I know some changes have been made, I heard but see I can not tell for the service is the same. They kept you inform as to what would happen. Now I am told some are not happy but right now I can say I am getting the best. I would never go back to regular banking and I recommend RUSHCARD for the quality of service they render to the consumer. Keep the good work up and loyal customer.

Update suck!!! Customer service reps can't understand what they are saying.

I love my RushCard!!!

This card is the best thus far. I haven't a bad thing to say. I would like to say maybe we could get overdraft. That would help sometimes.

Thank you. I've been a customer for many years. The best.

My account was locked and my funds have been held for over a year because of a mistake I made with customer service. After I gave them the required information they requested RushCard now wanted me to send more information. No way. I'm done.

I was very pleased with the results I received from the rep I was working with. All my questions had been answered and action was taken in a timely manner. I was very pleased. Would recommend to other interested people.

I had a refund that was supposed to be refunded to me that was being delayed. I was given a manager, Chris I believe, who helped me turn that around. Thank you so much!

Haven't been any happier with the use of this prepaid card.

I absolutely love Rushcard! It's stress-free and easy to use. I have no problem getting my SSI benefits before scheduled. I'd definitely recommend to friends and family members.

I love my RushCard. Just hate they change the upload time.

You do what you say you will do. You have a person check on time 2 days early.

I had 3 non-authorized charges, and your customer service sent me a new card, then told me my account was closed and I could no longer open a new account. I lost over 300.00 cause of these charges.

I have sideways had good dealings with the members of RushCard. The only thing that I would change is your daily limits, other than that, everything is great.

I would recommend anyone to utilize RushCard because you could use it anywhere. Also it comes with great perks, like getting your direct deposit early.

Fast, friendly, Professional. Never have had any issues with my RushCard or any of its features.

I prefer to use RushCard to access my funds for great customer service they have given to me.. Answer any questions you have any time of the day. They are friendly and helpful. Thanks.

I LOVE my RushCard. The ease of my bill pay. I prefer to use my card over my bank account. No need to balance a checkbook. I wish I could upgrade my card to the new design. Other than that my experience has been great.

Not happy with the changes made with early payday. No longer get paid early even though still have direct deposit. Switching to a different card.

Overall every time I've reached out to RushCard customer service about an issue I've always received a friendly, consistent, and accurate response.

I love my RushCard. It is the best way for my son's father and I have to keep our son supported when he is visiting his grandma in the summer.

Are you kidding me? RUSHCARD is AWESOME! Direct deposits, the best! Company is definitely WITH THE PROGRAM and are on the cutting edge of things. THAT'S whats up.

RushCard is better than the rest. Don't have to worry about waiting to post. Posts immediately. Helpful customer service. Love my RushCard. Definitely recommended.

I just recommended my card to a friend. She said she went online and started the proccess.

I've been a cardholder for some time now, and I really enjoyed having the ATM fees credited back to the account.

A very good way to manage your money.

I was well pleased with the services after the rep got on the phone. I had like a twenty minute wait before someone actually came and answered the phone. I understand that I am not the only customers that calls in but the wait is too long. The rep was very helpful once she got on the phone.

Sometimes, I like having the flexibility of being able to access my funds early before payday. Very helpful and informative customer service. Keep up the good work guys.

Need more limit. I just don't see why I have to email you every time I get money coming in.

I understand it's cheaper to get people from the Philippines but come on. They can't understand anything we are saying. They are very rude and will transfer your call to anyone without your knowledge. Just sorry altogether.. I cancelled.

I have been with RushCard for 5+ years and I have nothing but great reviews for it. The 2 extra payday option is great. Instead of Friday payday is Wednesday. Nothing but great reviews, highly recommended. Also the fee free atms make it even better. God Bless.

I love RushCard and how I get paid a day early.

RushCard should have a payday advance service. But I like RushCard. I wouldn't switch.

I love RushCard. Reasonable fees and very easy to use.

Overall I'm very happy with RushCard. The only thing I don't like is your direct deposit limit. You have a 5k limit on direct deposit. What happens if the amount to be deposited is over 5k? Is that money just forfeited by the customer?

The only part of the RushCard that I do not enjoy is the limit set on withdraw amount at ATM's. Every time I need to take out a large sum of money I have to go to a bank teller and get charged! Can we change it to no limit on withdraw of your own money?

Representatives have put in so many tickets to corporate for this matter and I have heard nothing. This is beyond frustrating. I have been a loyal customer for years. Just give me my money so I can leave this company and take my direct deposits somewhere else. I have been trying to get the money off my RushGoals to my card for over four weeks. I have talked to four representatives and a supervisor and no one has been helpful. It has been over 30 Days and I still do not have my money back. My name and information is listed below. Please have a manager fix this or have the CEO of Rush contact me to get this matter resolved immediately. This is ridiculous. I am entitled to my money. What do I have to do??? We have tried several things and nothing. Do I have to go to the news or get a lawyer to get my money? This is absurd!!!

I like the fact that my pay comes in two days earlier and in the afternoon on my RushCard.

I use the RushCard for ordering offline. I have had great experiences using the RushCard. The RushCard customer support services is just awesome. I would most definitely recommend it!!

I needed my new account info. and it was quick and easy.

I've never had a problem with RushCard that's why I'm continuing with them. I would definitely recommend.

On July 14, 2015 I contacted RushCard customer support to have my card replaced because I lost it. I asked if they could set up my direct deposit on the replacement card being shipped. Seemed pretty easy and they made it seem as if it was a piece of cake to process my request. I didn't fully trust that they provided me with the correct direct deposit information for my employer. Turns out they did not and I was provided with a SECOND direct deposit document to provide to my employer. I was told that I would receive my card within 7-10 business days. I was surprised to see that I had my funds transferred to me by direct deposit earlier than two pay periods.

Great service. I'm going to refer you to my folks.

It's great to get my money early, and the service is good.

I like how early my paycheck is posted.

I am letting you all know of my husband's situation. Getting all the paperwork to you was sort of stressful, but in the end it was worth it.

Love the card and company. I have been with them for long time. The only thing I have a problem with is the withdrawal limit. Before the new bank, everything was great. But now you have to wait 24 hrs if you are trying to withdraw more than $500.

For the last few months I have had the worse experience with this card and especially the service. Numerous times I have been hung up on by reps who didn't know their job, or who placed me on hold for so long that I hung up. On 7/11 starting at 8:15 am I even had a rep attempt to force me off the phone telling me she will handle my issue once I released the call. Because I have been a customer service manager for so long I know how CSR works. And plus I know the procedure for RushCard better than some of the reps. With releasing a hold you are supposed to contact the merchant with the customer on the line. And she tells me she will call when I hung up and fix it on her time. What type of customer service is that?

This is the only prepaid card I will ever need.

I love this service! It's especially great if you don't have a checking account because it acts as one for you. My only critique is I wish you weren't charged $1 fee every time you use your card.

I'm the only one out of the whole company that gets paid early!

I have had my RushCard for years 7+ (since the Baby Phat days). Such a wonderful company, would recommend them to anyone who is tired of the traditional bank and all their BS! It's my money and Rushcard understands that. Thank you RushCard.

The service has gotten better. I still think the customer service needs more training in dealing with customers.

I don't like the fact that I called for a refund on Sunday. I called for something else on Wenesday and my refund was never processed. I'm thinking of leaving and getting a bank account.

I love RushCard, they're awesome.

The benefits have been wonderful. Less hassle, direct deposits are 3 days earlier. I can always find an ATM. Plus, they care about helping me develop great financial practices with services such as bill pay and my spending trends!

Overall, I remain with Rush because it's the first debit prepaid card company that offered it to me. However, sometimes I don't understand how money could be missing. I was told that if there was no money in acct I could not be overdrawn but that is not true. The rep who explained it made no sense and the accent was hard to understand.

I have really enjoyed my service with the company. I have been very pleased with the service. Thank you.

Tax refund stolen through a Rush account. Rush has no security.

I love my RUSHCARD! Small fee to pay for the use of it. It's accepted everywhere!! I never leave home without it!!

My experience with Rush Card has been a good one. I have been a member for over five years, and I have received excellent service. In few words, Rush Card delivers. Thanks.

I got the card because of the need to have a secure way to transfer funds to my daughter. The ease of use of the card makes it so easy to transfer/receive funds. I would recommend this card to anyone. Great product.

I chose the alert of getting a text whenever my card is used and I don't get it unless it's like over 400 dollars. That is ok but if my card is tampered with, I won't know until I get my alert text about my account balance - that is a hassle.

I love having this card for the conveniece of my direct deposit... would highly recommend it to everyone.

I've had RushCard for so many years and it was my only debit card I ever had. I liked their services so I stayed with them and told everybody about it. One of the benefits in using the card is when I ordered things online over a certain amount, I get a dollar or two back a month or two later depending on what I ordered. Also, it's very convenient especially with money transfers. I could be stranded in Long Island where I work and I don't have funds and somebody could just automatically send it to me which is really good. Moreover, everybody from RushCard was so helpful and always came down to the good conclusion on a situation at some point more than anything.

Card quality could be better; meaning the printing and magnetic strip could have better quality.

Very dependable. I would recommend the RushCard to any and everyone.

RushCard is always very fair.

I am not happy at all. I have been waiting for a refund since July 3. Every time I call RushCard I get a different story and the runaround. I have gotten 5 different stories and no satisfaction. I have been a RushCard customer for a long time but I am ready to close my account and take my family and friends with me.

Great card, very convenient. The only problem I have is when I go on vacation I can't use it. It doesn't work in Jamaica and am very disappointed about that.

I had my card stolen and needed to dispute a charge that was made on it and your customer service was more than helpful and very easy to work with. Thank you for all your help.

I use the RushCard for issuing my children their allowance. The card allows them to use only what has been given to them and also keeps them responsible for the card and budgeting their money. I love the program that you guys offer.

I recommend it to my friends.

This is one of the worst cards I have ever used. You have so many charges and it's not worth it! Amex Serve is so much better!!!

Good. No problem.

I needed help to cancel an order and the help I received was great and they even told me when I could expect my refund.

I've been with RushCard for a few years now and have never had any problems. Everyone has been professional and made sure my needs were accommodated. I have and will continue to refer new customers.

I am very satisfied with the service I have received from RushCard. I use my rushcard all the time and have recommended it to several friends and family members.

I would like to say that I'm happy with my RushCard. I've been with RushCard for about 5 years. But the only downfall is that when I want to withdraw money I can only withdraw $500 in one business day.

I give RushCard five stars, my experiences have been wonderful. I only wish they had a credit card.

The customer service is great. It would be nice if the customers be able to use whatever is left on their cards just in case it's an emergency or that's all they have on them.

RushCard is the best prepaid card I've ever had. I tried Wal-Mart prepaid, Green Dot prepaid, Brink's prepaid, PayPal and a couple more but neither has your funds available faster than rushcard.

I love RushCard. It helps me out a whole lot. I especially love the early direct deposit.

I have had a RushCard for a while. At first things were going good. Then I started getting charges on my account that I wasn’t making so I complained numerous of times to dispute these charges and RushCard didn’t give a crap about that. They kept making false charges and taking my money. Do NOT GET A RUSHCARD. THEY JUST WANT YOUR MONEY. Every time I tried to login to my account online it would tell me that my account has been locked and I called in about that and they would tell me its been removed but I’d try again and it would tell me the same thing. It’s a headache and don't set yourself up for it… That is all!

Very helpful but took three times to get right data. Ask again after deposit, true assessment then.

Fax direct deposit slip - It was good customer service and fast.

Card wasn't working. I guess the computers were down. They came back up and it started working later so all is good.

RushCard was referred a long time ago by a friend. It's an easy access that enables my family from out of town to deposit money into my account. I love the reload option but what I don't like is I am charged a fee when it goes inactive for a certain period of time.

I been with Rush Card for couple years now. I go to my side stores and get cash out with no fees, I get direct deposit every week on my paycheck, and get a good rewards like 1% cash back, thank you.

I have always had great customer service.

They help me with everything I need.

I love my RushCard. I get my check a few days before my Co-workers and I love it. No complaints, happy customer.

I have been a member of Rush for 15 years and they have never ceased to please. Any problems I've had have been quickly resolved. Problems with merchants even quicker. They even spotted and blocked fraudulent activity on my card even before I did. They had my card blocked and a new card on the way before I even knew there was a problem. I highly recommend Rush as a great financial service.

I was not pleased with the rep in the Dispute Dept that I spoke with at the beginning of our conversation because after speaking to me for about 10 mins she told me that my card was blocked and I wouldn't be able to get a new card for 7-10 business days. I felt that she should've told me that at the beginning of the call. When asked why she did that She told me that is the company's policy. I then asked if I could speak with a Supervisor or Manager. She then told me that there wasn't anyone available at that moment but she will make sure someone contact within 24-48 hours. Advised her that I needed my card so that I could get gas and other things but she stated there's nothing that she could do.

Service is great.

Always polite and knowledgeable. Love the bill pay option and text msgs update. This card is great.

I have had this card for 5 years plus at first it was easy to deal with, then it’s just started going downhill and fast. First off, their call center is the worst ever. No one speaks English and they are so rude. Second, since they changed banks, it has went worst than ever. I would not tell anyone to get this card ever.

I love RushCard, I really do. It's one of the best cards I have had.

I enjoy using RushCard. I've only ever had a couple issues since the start of my time with you all and all on them have been resolved in a timely manner and I've only seen things get better. Thank you for caring about the customer.

I'm angry because I feel that you should have sent me all those emails, now I can't receive my money on time. I have bills due and I don't have time for your sorries because your sorry aren't going to pay my car note or any of my other bills.

Called to order a replacement card and the person there was rude and when I ask to speak to supervisor, they place me on hold. Then from time to time I hear them pushing buttons on the phone. This went on for over a hour before I hung up. I been a customer for several years.

Did a RushCard to RushCard transfer to my husband at the time sitting next to me! Error message. Transfer not processed. Funds returned. Still no fund returned and no money to husband. And money still just gone. Results cards on block, no money yet. Been four days and let me tell you these are by far the most rudest reps I've ever heard. Hang up in middle of calls. Can't explain where my money is but can say it's on their part! So nasty about a mistake on their part. Lesson learn. Get your money out. Keep up with it yourself. This is not a real bank. Real banks DO NOT OPERATE IN THIS MANNER. PISSED OFF LADY! I WORK HARD FOR MY MONEY.

I used to do more with my RushCard, now its limited.

I was checking on my balance and registering my card. It was very thank you.

With RushCard I get my pay earlier because my payroll check goes on my card through direct deposit. I get paid on Fridays, it’s my original payday, but sometimes I get my money on Wednesday nights, at 11 o'clock and you can't beat that. And it’s pretty convenient. When I go to the ATMs that Rushcard is partnered with, I don't have to pay a fee. And also when I load money into my card, it’s on there within 15 minutes and reload locations are near such as Walmart. Plus good experience interacting with their team.

If you don't have a bank account I would recommend you get a RushCard, the best card to have.

I love the fact I get my direct deposit early! Customer service is good!

Using my RushCard is truly time-saving and economical.

The service is questionable sometimes.

I love how early I received my benefits and shopping on the internet.

I'd recommend all my family and friends to RushCard. You get your pay two days early. No need to go to the bank. Have been a RushCard member for 4 years. I love the best thing that happened to me.

I never got my card.

I would recommend RushCard to anyone. The customer service is impeccable!

Customer service was great. Anytime I called them and they help me with everything that I need help with. They are very helpful and I appreciate all of their help.

The only thing I've really done lately has been to call back in and request a copy of a bank statement and you all it took me who calls to get it to me. It was kind of a slow process that I've actually got it but the customer service agent the second time I called was very apologetic and very customer service friendly and just made sure and there was nothing else that could be handled or do. I need it handled at that time. I had been with RushCard since-2010 and there's other cards that I could have gone to but I choose to keep going to RushCard because I really like the service and I really like the perks. Besides people really like my pink baby Phat card design and I love it myself and I don't want it to go away!

I have been a RushCard member for 4 years now and I can't rave enough about it. I absolutely love the way I get all of my checks before the original dates that they are normally processed. It's a blessing! Also I can't spread the word enough for others to take advantage of all that the RushCard has to offer. So thank you again for providing this service. Very satisfied customer.

It's good to have. I wish I did it sooner. Thank you.

The service is always quick and thorough.

I have using RushCard for over 5 years now and this is the easiest card I have ever had by far! Never had any issues or disappointments. RushCard is accepted everywhere, with ease and so painless.

I am only allowed to withdraw small amounts (200) dollars within a 24 hour day. This is very inconvenient to me. I have bills as big as 1,250.00 a month.

I would recommend everyone I know to get RushCard. Very helpful in every aspect of General information about what you get in getting the card and all sort of advantages. The card great. Recommend to get RushCard. Very helpful. 5 stars.