RushCard Reviews

My card was lost today 6/27/2015 while I was at the movies. I just happened to leave it with the server and didn't realize it until several hours later because I didn't need it. So I went back and they said one has retrieved or found it so I immediately tried to contact customer service to put a hold on the account to prevent further use... I called over 10 times to no avail, the phone just rang and finally the call ended on its own. Now I can log into my account through my smartphone and I was watching how the card was being used without my permission literally. I kept trying to call NOTHING. Now in the morning, I'm going to call again and demand an answer as to why after the hours of 11:00 pm, there was no success in reaching customer service which could have prevented unauthorized transactions. And the only I gave it 5 Stars is because I noticed that who's ever monitoring the Rushcard Customer Review on this site only responds to positive feedback.

I don't like when taxes are issue. You guys allow the state or federal take the refund back without notifying the cardholder. I will continue to use the card for small payments.

I don't like that I have to go thru all this bs to get a new card. I fax all my information over to them twice because they have so many people that work for them who don't understand or speak English. Do I have to go out my way and send over this information again. I been with them for 6 years or more. Very disappointed with the way they treat me after all these years. I am getting rid of them as of July when I receive my new card so I can close my account since they won't do it unit sent in my information again. Okay that's cool because I won't have to worry about going through this again because I am leaving after all these years and I would never recommend it to nobody else in my family. I recommended this card to around 30 people friends and family. Never again.

Last evening, I visited my local Walmart with the agenda to make a withdrawal from the MetaBank ATM or whatever it's called now, just a ATM that doesn't charge a transaction fee. I attempted to withdraw $300.00. Well, the ATM froze during my transaction and I notified a Walmart employee, as I was concerned that if I went to another Walmart's ATM, it would say I withdrew $300.00. The ATM jammed. When she reset it, the monitor's message said I was due $140.00! I told the Walmart employee I attempted a $300.00 withdrawal. Also, the ATM's toner was out and no printed receipt for proof of withdrawal or balance was available. Of course, there was nothing she could do. I took the $140.00.

I like RushCard better than credit unions. It's more secure in some ways. I've recommended it several times and I'm kind of affiliate business and I have my employment as well. They're nine out of 10 for me.

I've had my Rushcard for seven months and I use the direct deposit feature with my job. It's awesome just the way it is and I'd recommend them.

Courteous and fast service to my request. Representative was very understanding and went the extra mile to help me with my issue. Would definitely recommend RushCard to anyone.

I've used it to pay bills and make online purchases and I've noticed that they add money to my card when I use it certain times out of the month.

I hate calling RushCard customer service. Always someone overseas who speaks and understands English fluently. Also if I have a second card and I misplaced my primary card I should be able to transfer those funds over to that account. I couldn't feed my kids for 4 days because I didn't have any money.

I've had my RushCard for so long and what I like about it is that I get paid two days earlier and that I can see what I'm paying through the app. When you're out of money, you're out of money. One time, my PayPal account got hacked and got $70 off my RushCard. They froze my card and I couldn't use it until I got a new card, which sucked but it wasn't bad. I would recommend them to a friend.

I am pleased, actually more than pleased with RushCard. I wish I had a little more privileges with the card like credit options or ability to charge in emergencies. Have a credit limit. But other than that I am totally pleased with the card. So pleased I have two and will be ordering my daughter one.

Been a Rushcard holder about maybe two or three years. I learned about them from a friend. I had no bad experience paying bills, making online purchases or using direct deposit. Everything's been fine. I've called customer service for questions that I had - nothing major and they've been friendly to answer.

It is convenient to have RushCard. With this card, I am able to manage my finances better. I am able to pay bills and make online purchases with it. They have good customer service too. I also noticed that since I got it, I get my money real early on one of my jobs. And as for my other job, I get it a little later but it's still the day before.

I really love my RushCard. I love how I get paid early and twice there was problems getting my money out but it was resolved quickly and with professional courtesy. I would highly recommend this card.

I barely use my Purple Diamond for months because I'm no longer receive SS benefits since September 2014. I didn't want to delete or closed. I decide to keep it as for emergency needs.

I've had Rushcard for a couple of months, I heard about them from a friend. I'm enjoying the card because I haven't had any problems with it. I've had my paycheck loaded to my card early.

I've only had RushCard for a few months and so far it's been horrible! They state you get your money TWO days faster... NOT TRUE! My payday is Fridays. My money doesn't post until Thursday morning at midnight! Secondly, I was out of state relocating and I lost my card! Well, they said if I ordered a new card it would 7 days to come in and I couldn't transfer my money to another card I had because it was not a RushCard! Basically, I was stranded in an entirely different state with no money! Then, once I made back to my home, I waited 7 Business days and my still hasn't shown up!!! This is HORRIBLE!!! Thanks RUSHCARD! I missed two interviews because of your INCONVENIENCE!!!

I get my paycheck two days early because of RushCard. It's convenient for me because I pay my bills and make online purchases with it and I love it. I don't have any problem with it.

I was having so many problems with banks. My wife told me about RushCard - that I can have my check actually downloaded onto my card and it definitely helped with my issues.

I use RushCard for direct deposit. I like using it and I enjoy it overall.

In March of 2015 I filed a dispute regarding a fraudulent transaction. I conference the call with RushCard and the merchant and they agreed the charge was not authorized. I received confirmation from the merchant Expedia stating the charge was not authorized and they agreed to consider the case closed because I had already received the provisional credit from RushCard. Now in June 3rd RushCard has reversed the credit stating they concluded the investigation and found no error. How can they state there is no error when I conferenced the call with the merchant and also provided correspondence from the merchant stating this was definitely fraud. I will be filling a small claims in court along with a complaint with the BBB.

I received an email in May inviting me to enroll in direct deposit. It stated that if I signed up I would receive $15 on my account before the first of the month. After many calls and emails I'm told daily that I am eligible but I have to wait because it's been escalated but no response. Really???

Rushcard is the worst prepaid card services EVER. Please don't use them. The customer service is the worst I've ever seen in my life. You're not allowed to speak to a Supervisor nor will they give you corporate Number. I had three Reps hang up on me and not call back. Please don't use them.

My account was compromised, I've contacted RushCard over and over and the dispute department, filled out the dispute form numerous times, letting them know I was in the hospital ICU when the supposed transaction took place and they still let the company charge my card. First for over $300 and it came out of my account, then for over $500 which came out of my account. And now the company is trying to take another $3000 from my account which is leaving my account negative over $3000. HOW IT'S A PREPAY, there is no way a prepay can go over the limit! And it was for a car limit, I DON'T DRIVE, I WAS IN THE HOSPITAL ICU FOR SEIZURES and in a COMA FOR FOUR DAYS when the supposed car was rented, and in the hospital for over 3 weeks with complications from it, and with pneumonia and complications from my cancer.

I have been a Rush Card holder for many years and it used to be a great debit card company until they change for the worst. My funds has been stolen off my account multiple times on 3 different occasions. When I called to dispute these unauthorized charges, they tell you to try to call or contact the merchant and if they can't help you then to called Rush Card back, then rush Card will file a dispute which will take up to 90 days. Then you have to block your card and pay a fee to have another card expedited to you. Also the max cash you can withdrawal from the ATM is $500. Not to mention all other restrictions that was recently added which made being a rush card customer not so great anymore.

I've been a member for a year now and my experience with RushCard has been fantastic. I've been able to manage my finances better with this card as I get to count how much money I spend in a month. I called the Customer Service one time because I had loaded some money and it took longer than a day for it to get on the card. I was bothered when it said I have to pay a fee for my money to be loaded on a card and that I had to call them about it. They fixed it eventually and I didn't have to pay a fee, so that was nice of them. I've also been using to pay bills and make online purchases. Unfortunately I think I misplaced my card and I'm still trying to find it.

I am very disappointed with the way I was treated by a manager in the corporate office of Rushcard. My card was stolen and they want to charge me $30 to get a replacement in 1 to 2 days. I cannot afford the fee and cannot wait the normal 7 to 10 business days as I have children to feed. She basically told me it's not their problem and that they don't appreciate me as a loyal customer. All of their reps lied to me and told me they can't waive the fee when I know firsthand they can because my mom uses them and had the same situation and they waived it no problem. I pay a monthly fee every month as well as atm fees and they can't cover a one time $30 fee as a courtesy for a loyal customer who has never had an issue before. They have horrible customer appreciation and I will be canceling my account as soon as I can.

I just wanted to say how pleased I am with the card and its services. I get my pay up to two days in advance as promised. I get the text when my funds are low and when I call customer service for any reason I am always pleased with the professionalism from staff. The card is the best thing for me to handle my money. Thanks RUSHCARD.

I really like the RushCard, I just wish there was an actual bank you can visit to take out a large amount of money and or add cash deposits. Other than that I really don't have any issues. I like the fact that there are now ATM machines that don't charge a fee althouth the limit you can take out is usually between $200 and $300. Sometimes that's not enough so I go to another ATM that allows more.

I have been with RushCard for several years. It has been a very good experience to be using your services. Thank You for everything.

I've been using Rushcard for a couple of years now. I've paid for some online purchases using it but mostly I use it to pay my rent. One thing I don't like about it is that I can only withdraw $400 at a time. I do get my check early though, which is good.

I've had Rushcard for three years now. I like how they send text alerts to inform you of your account balance and whenever money is taken out of or deposited into your account. I've used it to pay my bills and buy stuff online. Recently I've been having the need to call them to ask where my deposit was because usually it appears in my account two days ahead of time. This hasn't been the case lately, but it's probably not their fault.

RushCard made it so much easier for me to pay my bills and online purchases while minimizing fees. It's easy to use direct deposit too. I've recommended it to a lot of people. Those starting off their new jobs and complaining about getting and cashing their check.

My RushCard experience has been good and I've had no problems with the card.

She said "no," so I asked her to repeat what she said on her recorded line. It wasn't the same just for the service she gave me plus hanging up in my face (listen to call) over talked me and hung up. I wasn't outrate in my eyes dealing with customers all day. I was stern but not rude. I feel this should be address but in the mean time I will be changing my direct deposit and discontinue my service with Rushcard. The company was great at first but one apple will spoil a bunch if this supervisor is training her staff this way. I won't be the last customer you lose..

Hello my name is ** and I am having a big problem with this Rushcard. I've been waiting for my direct deposit for over a month to post to my card and still it has not shown up. I've been calling everyday no help with the customer service people. Ask to speak to a manager. He didn't help me one bit. I am so ready to sue them to get my money back. I never had this problem with a prepaid card before. I am really stress.

I've learned about RushCard from a friend, and since using it, I have been able to manage my finances better because I put my money on the card and I leave it at home. It's pretty convenient because I have been able to pay my bills and purchase things online. RushCard is user-friendly and I would recommend it.

I had a company charged my card twice without authorization for the second and I attempted to dispute with the merchant who claimed they did not see the second transaction so I contacted RushCard and opened a claim. Fax all paperwork back and I have waiting to receive my refund since April 21st. I do feel like this is very unacceptable seeing how I have done everything asked of me. And when I call into customer service they don't have anything to update me with regarding the progress. Makes you really consider not using their services any longer. Up to 90 days to complete. This is CRAZY.

Rushcard has been working fine for me. I've been with them for a year now and I receive my money earlier than I expect for direct deposit. I use the card for paying bills and making online purchases.

The best part about having RushCard is that I can't overdraft. I also use it a lot for paying bills and making online purchases. I use direct deposit and I never had any problems with it. As soon as I set it up, it was smooth sailing from there.

I lost my card 3 weeks ago, when I lost it I found it the next day. So I call to order a new card. I had to answer dumb security questions about the area I live in which I didn't know because I was was new to the area. So eventually I sent in 3 documents (license, social, proof of residency). Had to wait 2 days to be told my proof of residency is invalid. I sent it 3 to 4 more time every other day just to be told corporate haven't even took the time out to look at it. So it had to be escalated. Mind you I need gas in my truck, food to eat, I have a phone bill due, my credit card bill is due. My credit will probably be messed up by the time I get my replacement card. I get paid biweekly. My first pay period passed already, money I can't use. And my next pay period is coming up, that's too long to wait for your own money. Then the employees keep telling me different things which is so unprofessional.

RushCard doesn't let you go overspend and you'd only spend what you have so that really helps. Just about a year ago, they let you pay gas on it so that helps too. I reload my RushCard using direct deposit and I am able to pay bills and purchase online with it. Overall, it is easy to use, budget-friendly and convenient.

I'm glad I have RushCard. One of the good things about it is that I don't have to work on checking my account because I get an automated alert to know what my balance is. Also, when I get a check from somebody, I can put that on my Rushcard so that I'm not getting a check in the mail. In addition, their customer service doesn't have complaints, attitude, and back talking. Otherwise, I wouldn't still be with them. Just like when I had something I didn't understand, a sales rep let me know. They're very good.

RushCard is practical. It has helped me a lot in putting away money to pay for bills. I'm more careful when I use it. Everything has always been very well.

I have been a RushCard owner for MANY years. I have had the absolute worst experience with using RushCard services. My account was hacked and someone had my card sent to my home charging me $30 to expedite. I had the rep basically say I was lying because she must have asked me 6 times if it was true, that I did not order the card, it was delivered to my house and that I now have the card. After telling her multiple times that I did not order my card and I would like the $30 refunded to me, she blocked my account.

I figured out that the more money I have in my pocket, the more I'm gonna spend. So I thought I could go cheaper on the RushCard, and I've had it for three years now. I have used it to pay bills or make online purchases. I also do direct deposit and stuff but I reloaded in a store and got a money pack. I also get paid earlier. They have like bank accounts.

I've had Rushcard for around four years. I'm able to see what I'm doing with my money and use it to pay bills and make online purchases. The customer service reps were nice to me when I called them.

I sometimes use RushCard to make online purchases. However, I don't do direct deposit to it. I just load money on it. RushCard definitely helped manage my finances a little bit better.

On May 27, 2015 I transferred funds to my mother in the amount of $200.00 for her birthday. Given the fact she is a RushCard member herself, I conveniently used the card to card transfer option. Accidentally, I pressed the send button too many times (sending 5 transfers for $200.00), transferring my mother an excessive amount. I checked my online account and 3 of the transactions were cancelled and I had my mother transfer back the other $200; leaving her with my originally planned birthday gift of $200.00. I went to the gas station to use my card and was informed it was blocked. I immediately logged into my online account; keep in mind I still have access at this point, and checked my balance verifying everything is good, and it was. I then called RushCard, whom I've been with for a few years now, and spoke with a customer service representative who took me through an extensive verification process.

I like RushCard. It’s very convenient and I also use it to make online purchases. I like the direct deposit and it's kind of good because I pay my bills. I’d definitely recommend them to a friend.

Been a customer for years, had an upgrade and a new line added with the idea if we paid on time each month we could get an upgrade after 12 months only to learn after 2 months that was no longer available. Still like the service but only upgraded for a promise I was denied 2 months later that cost me an upgrade cost from $56 a month to $90 for same service. Felt like I got scammed on a promise you changed AFTER I bought into.

I was able to manage my finances better since I started using RushCard. I like that I'm not carrying cash. It also makes it easier for me to pay my bills. I do the direct deposit for work, and it all pans out perfectly. When I had a couple of problems with it, I was on the phone with their team, so things turned out well eventually. RushCard is cool, and I would recommend it!

I had been a RushCard user for 5 years. I loved the card until they switch to a different bank. My direct deposit was returned to my employer without any notice. When I called to find out where my money was, they told me it was returned because it didn't have my name on it. My employer told me that they had been sending the money that way for the entire 5 years. I had to wait 3 days to get my deposit. That's terrible for someone who is living from check to check. I stop using RushCard for direct deposit. My boyfriend's direct deposit usually shows up on Tuesdays. By Wednesday June 3, 2015 the deposit still wasn't there. When he called them, he was told the system had gone down. No notice or email was sent out about this problem. Again for someone living check to check, this is a problem. It's Thursday morning June 4, 2015, he still has not received his deposit.

I've been able to manage my finances a lot better since having RushCard. I pay bills and make online purchases with it and I used relocations for direct deposit. It's a good experience and I'm very happy with RushCard.

I spoke with a agent today wanting to get a replacement card… He asked me questions for security check. One of those questions was "What hospital is closest to my NEW address?" I explained to the agent that I just moved here, to please ask only questions about me. He said he can't and I asked to speak to a manager. The manager name was **. He told me I failed my test and can't take it anymore. He said that I still will get direct deposit on the card. After I begged for it not to be! I told him I've been with RushCard for years and didn't understand why he could not assist me. He was very blunt, not friendly at all and very sarcastic (should not be a manager!). I asked him "can I speak to someone else" and he refused to let me, which made me cancel out my card completely. I don't appreciate this and will never suggest you guys to no one ever again.

I've been able to manage my finances better with RushCard. I am a member for four years and was able to use my card to pay bills or make online purchases. I've also used the reload locations. I'd recommend it, it's good and useful to have.

Rush Card lost my direct deposit when they switched to Metabank. The customer service is useless. I fear my money is gone and bills are due!!! Word of advice leave Rush Card alone get a bank account!!!

I like having RushCard. It's convenient to be able to do direct deposit or the reload locations. I got another one because I want to do a gym membership and I didn't want to do a gym membership with the gym having access to any account that they could just take money or do anything. Recommended.

I really hate my RushCard. I just don't have any time to start over with my deposit and set it up with a new bank.

I really like Rushcard and everything about it. It's wonderful.

I have used my RushCard to pay my bills and make online purchases. Reloading at their reload locations has been easy too. However I had a problem with my card and the customer service told me it would take 90 days to investigate but I haven't heard anything. I think it should not take that long. Besides that problem, they have been fine and I would recommend them.

It's convenient for me. I get my direct deposits on the card and it comes two days early. I can use the app and see how much I have and where I'm at with it. I also get their text and email alerts. I just love Rushcard. It's simple, easy and very beneficial.

RushCard have a pretty user-friendly website. I just go there and find what I need. I'm satisfied with their service.

Changed my name and wanted a new card to reflect my state ID. Service was good, just hard to understand some personnel with accents.

I heard about RushCard on a commercial. It helped me manage my finances better and I used it to pay my taxes. I can rely on the employees to be there when I'll be in touch with security that's why I have recommended them to a few people.

I have been able to manage my finances better since I started using RushCard. I like that the direct deposit comes in two days early, and that I'm able to track my transactions right from my phone from the application. There are certain bills that only accept checks but, through RushCard, I've been able to pay those bills even though I don't have a checking account. When I lost my card not too long ago, they sent me a wrong replacement card. I was even charged the expediting fee to get the card here quicker. When they realized they made a mistake, they reimbursed me for the expediting fee and sent me the right credit card. I would recommend them.

Keep up the good work.

I have had the Baby Phat card for about 8 years. I always get compliment on how cute it is. I use this card for my shopping/hair appt budget and it helps me stay within my monthly budget. Easy to use!

I love my RushCard. I love the fact that I could get my payment within 2 days before my actual payday. My only issue is that since the bank changed, I am not able to get it until late in the evening now.

I obtained a RushCard when I was just starting out on my own but it has been over 10 yrs and I no longer use the service. I have nothing negative to say. There were never any issues and I used to get so many compliments on the card design. The company has grown so much since then and I think that is awesome!

Rushcard service has treated me fairly good other than those couple of times when I hate to pay the debit card because they charge me and my deposits don't go through quickly enough. It does help me manage my finances better so I do recommend them. Thank you, RushCard for helping me with my financial endeavor. I do love your card and I will ask other people, my friends and family to go with RushCard if they don't have it.

I have been a customer or client of RushCard for a few years. In the beginning, I only used the card for internet purchases only, only putting the amount of money I was going to use that date on the card. After a few times, with absolutely no problems, gradually I started adding money for my personal use. Now after a couple years RushCard is the only card that I use. I'm even going to get a Direct Deposit for my social security. That's how much I trust RushCard!

I love it's always on time always.

I have used RushCard for about 4 years now and along the way have recommended my whole family. It started off great with no issues until recently. They switched to that new bank and the other night I called to check my available balance and it told me how much I expected to have. Once I reached the store and made a purchase it stated I had to pay a difference. When I called back to check my account my balance was at zero. I called customer service and they couldn't explain where my money went and was not doing anything to help. I even spoke with a manager. I was disgusted that was all the money I had at the time. So I took a complete lost and don't know what to do. I am no longer going to use that card. I'm done with their services and highly disappointed and I'll will let my family know as well. I'll go with Chase liquid card.

Love the early direct deposits...and just fun to have! Never have to deal with banks.

I got my RushCard so I could use to order things online and it has been great! No fear of my banking account being compromised. Have recommended to friends!

I've had a great experience with RushCard since it allowed me not to carry cash too much. I use their direct deposit facility frequently and the process is pretty good. The team they have are always friendly, knowledgeable and my interactions with them is secure - they always ask my security questions whenever I call in with a question.

I have had my Rushcard for 10+ years. I use it for direct deposits (which always post sooner), tax return, and online purchases and more. Never had a problem. Thanks Rushcard for everything.

It helps me keep control of my money. Easy access to it on my phone. Free atm usage. I love it. I've been out of debt since I got RushCard and hope to stay out of debt. Quicker pay day too, I love that.

I love my RushCard and would never go to another prepaid card again.

Great and useful.

I’ve been satisfied so far except for all the charges that Rushcard charges: they charge you money to put money on the card and charge you money to take money off of the card. It's kind of expensive. However RushCard is a quick and easy way for my husband to get money to me when I need some money. When he's working out of town, he can just go to a Walmart and add money to the account number.

For some reason, my cards were blocked. Not Happy.

Excellent direct deposit, no standing in lines waiting, safe for using online. You can always check balance with the Rushcard App. Set for alerts to your phone or email.

My direct deposit comes in later now that the upgrade is finished plus I cannot stop a transaction from going through. Those are the only two problems that I have with the card. Other than that, I love the card.

RushCard has been very convenient, helpful with budgeting my money. I've been able to have my income direct deposited onto my card. I can make purchases/transactions at stores and online without any hassle or delays. The company is very informative and shows appreciation to RushCard family. I use the term family because that is how I feel about the team at RushCard. If I misunderstood something, misplaced my card, or had any concerns, customer service has always helped me as well maintained their professionalism, politeness, quickly and efficiently. I have and will continue to refer people as well using your services myself. Thank you keep up the great work.

I have been a Rushcard customer for over 10 years, they have great customer service and have helped me in the past when my identity was hacked. The best thing they did was add bill pay and card to card service. Will recommend to all friends. Keep up the good services.

I don't remember exactly when or why I started using RushCard, but my experience has been wonderful. I recommend it to my family and friends as an alternative to a bank account.

I Love using my card. It's easy, convenient and the low fees with the credit. I wish you would do the cash back thing again. Had its rewards for me. Also more wider range of ATMs we can use with no fees, every place I go in Philadelphia basically getting charged 5-6 dollars. Other than that the card is great to have. I had this for well over two years.

I LOVED RushCard until they changed to MetaBank. I used to get my check every two weeks and get it one day early AND early in the morning (5:30 am). I emailed them to ask if this would be SOP moving forward and got an automated response. When someone DID email me back, it seemed to be automated with a name attached at the end. I tried to call and was kept on hold for 20-30 minutes each time (I called five times). I have held TWO, not ONE but TWO RushCard accounts for SEVERAL years. At this point, I will be closing my accounts in the next few weeks and going to a traditional bank. I don't like the way that my business is taken for granted by MetaBank. Service from RushCard was great before the change. Now, honestly, the service sucks.

ATM fee - Liked it before where you can take off up to a thousand, one fee. Now you have to pay two fees just for 480 when teller is not available.

I have been with RushCard since 2006. I have been satisfied until recently. The last 6 months with RushCard has been terrible. When and if you get a customer service representative, they have no clue what is going on. Trying to get them to look up anything on my account has been like trying to kill a bear with your bare hands. I have been on hold today a total of 7 times since 8:00 am central times. Each time for over 22 minutes. I am on hold currently, and the timer is at 11.50 minutes. I just want to know where my direct deposit is. Ever since they switched to the new direct deposit, I have not gotten mine. I have had to get my job to give me a paper check for the last 3 weeks. I didn't change any info, RushCard sent everything to my employer to change, so I never saw the paperwork until this week. I am not happy by any means.

Not too happy with the change of banks and not getting my deposits 2 days early anymore.

I have had my card for a long time. It help me a lot. I am 64 year young. I pay my bills with it. I order online. It is so helpful.

Great attentive customer service. Minimal wait time to speak with representative.

I have had an amazing experience with RUSHCARD, they have enabled to use the benefits of a debit card and a credit card. My dealings with customer service have always been pleasant and prompt. I would recommend this card to anyone and I have recommended it to multiple people.

Whenever I inquire about anything, I received an immediate response.

I love RushCard. It's the best way to manage your money....

I have been a RushCard customer since 2005. Up until about 3 months ago (when they switched to MetaBank), I had always received my direct deposit 2 days early. Now I'm getting my check 2 days late. When I call every week to speak to customer service they lie and tell me that they have not received the direct deposit from my employer. I know this is a lie because I work in Finance and have authorization to send over my own check to RushCard on TUESDAY MORNING. So why am I not receiving my check until THURSDAY EVENING?! Even if this were a regular bank, the latest I would receive my check would be Thursday morning. DO NOT USE THIS SERVICE!!!

Love Rushcard. Been a customer for over 10 years and plan on 10 plus more.

Wouldn't choose any other card. Good job! Get my pay two days early and even earlier on holidays.

Why if you guys say up to 2 days early on pay my money was already sent off to me and it's not in my account?

I have had my RushCard now for over 5 years and OMG! This is the best card I have ever had. This card has help me budget so well and when they made it so you could get gas that just made me love it even more!!! I cannot spend more than I have and that has helped me live below my means which in turn has helped me save thousands over 5 years!

Thank you for your hard work.

This card has been very convenient for me and I can use it anywhere! The only problem that I see is the deposit! The moving from one bank to Another and I use to get my deposit at 6 pm every Wednesday but now they come anytime late night and that's not so convenient for me... but other than that it's been GREAT!!

My chief Complaints are... the $1 charge with every transaction not including if you're at an ATM that isn't free. Second, my balance sometimes mysteriously changes. And no one else have access to my card. Other than this I like my RUSH and I'm proud to have it. Thanks!

Very excited on how I get my money two days before my payday - convenient.

Getting direct deposit early really helps me keep my bill payments under control and paid on time. I also love the fact that I don't have monthly maintenance fees like the regulated banks do. I also like the fact that those $1 transaction fees are automatically added back to the card for point of service purchases.

This card has been a blessing in my life. Having access to my direct deposit early has been amazing. Great job...

I think they should deposit my check at midnight not at 5pm.

I love Rushcard. Everything is super convenient. It's pretty much accepted everywhere.

I have had RushCard for years. Love it.

I have automatic deposit with RushCard. It makes me manage my finances better. I like that I can use my RushCard anywhere and I never had a problem using it. The reload locations are also great as my daughter can load money into my card when I'm running out of money when I'm out of town. A couple of years ago, however, when I had put my taxes into my Rush account, my money was fraudulently compromised. But, they were able to rectify the problem. I would recommend them to a friend.

I have been a customer for a very long time (since 2012), never had ANY problems until now. The direct deposits are not coming in a timely matter as in the past. When did they get such a low limit on how much money you can withdraw within 24 hours? Since the switch to the new bank, I can't even access Text Alerts! I have called several times and no one seems to know what's going on. Never thought I would say this, but this maybe the end of my relationship with RushCard!!

No complaints, even when I experienced a problem with a vendor, RushCard was able to resolve issue.

RushCard has too many fees. I had 33 dollars on my card that I needed to take off and I could not take it off because it kept telling me insufficient funds and when I called and spoke to a customer service rep, she informs me that RushCard has all these fees that's why I could not take the money off the card. I will be cancelling this card.

I've been with RushCard for seven years now and I've had an awful experience with them. I'm still waiting for them to send me a paper about a dispute that I made for the first time since I've had the card. I am angry with this experience although RushCard has helped pay bills for the last couple of days.

I did a cash advance at Bank Of America. Had them pull my entire paycheck off and deposit it into my account. Something went wrong on Bank Of America's end and they voided the transaction. I called RushCard to explain to them what had happened. They told me my funds were put on hold for ten days. Mind you I have four children at home. There's 2.11 in my account. I've been with RushCard since 2010 direct deposit from my job the entire time. I explained to the rep that-that was the only money I had. She let me know that there was nothing she could do to lift the hold on my fund. I have to go ten days with 2.11 in my account. I'm a single parent "what do I tell my hungry children." :-( I'm going to cancel my Rush Card account as soon as my ten days expire.

I got Rushcard when they were just starting with direct deposit. I've been able to manage my finances better. I just wish there were other types of plans, though. Nonetheless I would recommend Rushcard.

I lost 104 dollars - it's bull then they cancelled my card so I can't call. They said I'd know something in two weeks. Well it's been month. I needed my money. This is a bogus card - you can't call, talk to none without a card number so wtf. You supposed I asked for the order to be stopped it's nuts so now I've heard nothing so what good does it do to have it if you can't keep stuff from happening.

I used to absolutely LOVE my RushCard. I've been a member since 2004!!! Now I'm a little upset because they switched to only $500 daily withdrawal limit from an ATM. The reason I liked this card rather than a bank is because of the different usage versus a bank. Now it's the SAME as a bank's withdrawal limit.

On May 11th 2015, I called Rushcard because I had my account hit for 2.14, at Popeye's Chicken in Miami Beach Florida, and I live in Kansas. First I called Popeye's chicken and they stated that the card was used at the drive thru. Luckily I only had that amount on my card. Anyway I called Rushcard and they was able to cancel that card right away. They gave me an option to have it overnighted for 30.00, or they would mail me the new card and it would take 7 to 10 days. I get paid every two weeks so I wasn't too worried. I just told them to send it normally. I went on with life thinking it was all taken care of.

I have been with RushCard for over 2 years now, never had a problem with my direct deposit until they switch to Meta Bank. I use to get my payroll deposit on Wednesday at 5:30 EST now my deposit are starting to post to my account after 11 pm EST. I also sign up to receive my child support payments on my RushCard. I was receiving my Payments every Friday at 06:00 PM EST until this new routing number, now I receive them same day State of Texas would post it to their debit card. If I would have known this I could have stayed with State of Texas Debit Card. Rushcard is not honoring their brand to their Value Customers. When you call customer service they act like they don't see the deposit or clueless about when the funds will post to your account. I am really considering going to another company.

I'm in love with my Rushcard. My friend recommended it to me. I am able to manage my finances better with it especially as I learn how to reload it. I use it to pay bills and make online purchases. Everybody's been very pleasant at Rushcard. I never had a dispute with them. Their customer service is very excellent. I would recommend them.

I stopped my direct deposit after you decreased the maximum daily withdrawal amount to $100. Who are you to deny me access to my money???

I am a trusting, 60ish year old lady, totally disabled. I have had, and use regularly, this life altering, stressful, unprofessional thing called a RushCard. I have had my Long Term Disability checks directly deposited for almost 2 years. A week prior to traveling out of state, I phoned RushCard to reassure my account was alright. I had received a scam call, so phoned to be assured all was well. I was told it was not RushCard that called, but everything was just fine with my account. As we were saying goodbyes on the phone, the RushCard agent suggested putting a "secret word" on my account in case anyone tried to gain information from my account. I asked how we do that, she stated she would simply ask a series of questions, that was quick and easy.

I’ve had a RushCard since they first came out. The only benefit I saw is that with RushCard, you get your pay deposited sometimes two days earlier versus my other card. However, I really wish that they would do overdraft protection if you have direct deposit. I wish they had that because I really don’t like my other card's monthly fee. It’s much higher than what I pay on Rushcard. But I had to cancel some of my money from RushCard to put it on my other card as my back up. But I still like it. I just got a new one the other day and I’d recommend them to others.

I learned about Rushcard through my son. I have direct deposit and I use RushCard often as my ATM. I'd recommend it.

I called 4 times and I got hung up all the time. They blocked my card without my permission. Now they are holding my money hostage. Can someone stop these people from doing this. I work hard for my money. Someone should go to jail.

It’s been an inspiring experience. Using direct deposit I get my money a day in advance. I had no problems everywhere. Every time I have a question, I call their staff and they’ll be more than glad to answer. They’re very polite while they’re doing it. They’re not like some other places where you call and they’re rushing to get you out of the phone. They will take their time to answer all your questions. The guys at RushCard have left me at awe with the service.

Rushcard has allowed me to do everything online. I like the 1% cash back that they are offering on every credit card purchase at the moment. I use it for direct deposit and get my check most of the time two days earlier. It is great and has been working out. Their staff has been very pleasant and the people that I talk to are pretty knowledgeable with what they're doing every time I call.

I was able to use it to pay my bills and make online purchases. I feel that I’ve been able to manage my finances better. Recommended.

The $5.00 issue has been resolved after several hours of calling and hang-ups. As for the service overall, The Rusch Card is not as reliable and trustworthy as I grown very use to for many years. I am not at all happy with the changes that resulted in a $5.00 error as well as being paid very slowly on my direct deposits, and being lied to by the agents. I never had any issues nor felt worried about my money like I do now. The trust factor is very low for me. I have learned there are many others who feels the same way and has also designated not use the card on an everyday basis.

They helped manage my finances and the people that I talked to have always been courteous, kind and they always go out their way to help me. And anytime I have any problem arise, they handle the situation. The only thing is that I noticed they do take a bill out for every transaction. Because before it was all free and there was no extra charges. But in a way I understand that and I would still recommend them.

Is dispute form and now freaking got an email from you saying that you needed more information to assist you in the investigation of someone stealing my card and withdrawing 440.00 dollars from my account at a ATM in OKC. It says, complete the attached dispute form and return to you within 10 business days from the date of this letter. I have been trying for 4 days to get a hold of this dispute form and no freaking luck. I need help now. I only have a few days left. Help me please.

I was ready to call the payroll company to get the trace number Rushcard asked me for, but 12 minutes before the payroll company office opened, I received a text message from Rushcard that my direct deposit, although five hours later than when they used JP Morgan Chase Bank, processed on my account. My initial complaint stands with regard to delayed processing by MetaBank, but my issue is resolved.

My mother told me about Rushcard and it helped me with my finances. It's good to carry my own money in a card and its benefits is better than having a credit card. The overall experience is great. Rushcard is better than any other card or a known brand of card that's out there. They work with you and they've been good. I just love the company and the card.

I have been a with RushCard for a while now. Ever since they switched banks deposits are taking longer and nobody can give you information. When I talked to customer service they keep repeating themselves. ESPECIALLY when it comes to how they deposit the funds as soon as they receive them. I am greatly disappointed in how they are doing things now. They need to start telling us more information besides sounding like a bunch of robots.

My card has been blocked for two weeks now. I have been sending in documents to verify my address. Everything keeps coming back invalid. I have spoken to numerous of supervisors and I have gotten nowhere. I keep asking for a direct line to a corporate office and no one gives me one, stating they only talk to corporate their emails. I need my card unblocked today. I have bills I have been falling behind on due to this issue. Please help ASAP!!! I have been with RushCard for 5 years and nothing like this has ever happened to me!!!

I've been with Rushcard for a long time. It's easy to manage my finances and it's more convenient because I can do everything online. I pay, do purchased with it and also rent. However, it's very difficult to rent a vehicle with the card. But overall it's satisfying and very convenient.

I haven't had a bank account for years, just the RushCard. Since using it, I get paid two days earlier from my job and I get my taxes two days before it's supposed to come. It's a big advantage as I don't have to wait in line any more. I'm always shopping online with it. I also liked that they came up with a different color option for the card. When I first got it, it was the pink card but now, I've got a purple one.

RushCard is a nice card and I like it a lot. I use the card for my direct deposit and I keep it mainly because they release my payroll check a lot earlier than everybody else at my workplace so I get paid three days before everybody else does. It's a whole better than dealing with banks right now. It's just like a regular debit card. So I'm satisfied with everything that they offer.

I found a purchase for $6.73 from an Exxon that was made while I was at work. My card was in my pocket and NO ONE has access to my card. Nor my pin. I had just gotten paid and they could have gotten more. I called to dispute the transaction and I spoke with **. He said I either had to admit I made the purchase or he would be forced to cancel my card. I said, “No do not cancel my card. Let me speak to a supervisor.” I was transferred to ** who informs me my card is already cancelled. I get upset and asked her to put me through to a supervisor. I got ** who was indifferent to my problem. Told me if I wanted access to my account faster than the standard 10 days then I can pay $30.00 dollars and they would FedEx it. Heck No. So I asked for someone above them. ** told me “I will transfer you but you will get the same answer." I said, “Thank you for your prediction but I'd rather speak to someone else.”

Rushcard is my first prepaid debit card and I enjoyed it so I stayed with it. My transactions are covered and I have no problems with it. I can use it everywhere and I use the reload locations.

My card got blocked, after receiving my replacement card I paid $30 to get to me quicker. $301.00 was taken off my card saying western union reversal/cash deposit. I got in touch with western union and they said they sent email to release my funds so I can get my money, but still no response. I called rushcard, talking to numerous reps, and finally someone listened and got it sent to escalation. I've been with them for 4 years and I never had an experience like this... still waiting on answers. I also swear I wasn't the only one that got $301.00 taken out the bank... what's going on with this?? Keep in mind I have a card I paid $30 for that's blocked for no reason.

My friend recommended Rushcard to me and my finances have been doing very well since using it. I get my money early so I can pay my bills a little earlier than I have to. I usually use direct deposit with it and it's also convenient that I can pay bills online. Also, everybody that I've talked to was very friendly. They solved the problem and it made my day. It was an excellent experience.

I haven't had any serious issues with customer service. Every time I call, customer service always have been courteous and knowledgeable. Keep up the great work!

I am livid. This is the second time it's happened. I have been a customer of RushCard for quite some time now and I don't understand how they can be so callous with their customers. I have a hold on my account but the merchant released the funds several days ago. I call CS to ask them to release the funds -- they give me this whole run around about I have to send a letter on company letterhead, include certain info yadayada. I had already sent them the email from the merchant stating the funds were released but Rushcard is still withholding my money.

Rushcard has helped me a lot to save money and buy stuff when I want. I use Rushcard to pay online bills and purchases as well and it's easy as 1-2-3. It has been good.

I have been with Rushcard for years. I have not had too many problems with my account, but here lately the direct deposit has not come in a timely fashion. They should not advertise that they will give you your deposit two business days early and not deliver on that. They changed banks and routing numbers and if that is the problem they need to say so. When you call the customer service reps are clueless. They can't ever give you any information. They repeat everything that you see online. They are not helpful at all. It is almost 1:00 in the morning and still nothing.