Green Dot Prepaid Cards Reviews

Green Dot put a hold on my card 08/15/2016, said in 7 days I would receive my new card. Still no card and no access to my funds that I need. Now I'm in a crisis situation. I need my money and can't wait anymore and receiving no help at all. Only thing I heard from their customer service was they sent a card but stopped that card as well so almost 4 weeks and nothing. This is beyond ridiculous. I demand access to my money and to be compensated for all this grief.

My first experience with Green Dot was not good. I purchased a Green Dot prepaid visa card from Walgreens and loaded money onto the card at the cash register. I wanted to use it to order my daughter a Wifi Mobile Hotspot for her tablet to do her college assignments. When I went to order the device and use the card, I found out that a block was put on my card concerning illegal activity. I was just trying to order something for my daughter to use with her tablet to do her college assignments. Now, I can't order the device and my daughter needs it for college.

I had a relative purchase a MoneyPak card for me and they gave me the # to reload it with. I went to MoneyPak.com via the link from walmartmoneycard.com and tried to sign up for an account, and it says they already have an account with that information but I don't remember signing up for it. I assumed they used the same login for my Walmart card so I tried to log in with that but it didn't recognize my information and/or password, so I went through the password retrieval process and typed in two of the three pieces of information it says it needs, and it accepted it but I have yet to receive my login information or a way to reset it.

On Friday September 2, 2016, I received an email alarm that my account had been compromised. Once I read the email I immediately contacted the customer service and received bad and inadequate service. I was informed that 17 transaction were charged to my account, I have today this is the third time in 12 months this has happened. I was told it will take 3 weeks for me to have this corrected and my funds returned. This was my complete paycheck. I now will not be able to pay rent, buy much needed medicine or currently due bills. I am now sure I will leave your company once my funds have been returned. I haven't received any real help from your company.

Multiple cards compromised not accurate info in files. Have communication problems understanding employees of their system. Can't make my own decisions of how compromised a card is and took card without permission. Have 1 fraudulent charge and since August 29.

I received a Green Dot card about a few months ago. At the time I was happy to experience it due to the fact that direct deposit comes two days earlier. However I notice my first week of using it there was multiple transactions for ATM fees also a foreign transaction fee. I have called to ask what this is. They can't verify it at all. They only issued me back 5 measly dollars because of the atm fees and didn't even check to see how long it had been going on. As far as the foreign transaction fee they swear they don't know who the merchant is and can't verify it. What kind of bank can't verify a merchant?! Then about two weeks I notice another multiple charges from IDRAM payment system. They were taking small dollar amount at first then it became extremely large amounts. I asked to do a stop payment. They said they don't do stop payments. I'd just have to shut my account down.

It's been 4 months since I first made the terrible mistake of going into a Walgreen and buying one of these cards and pre-loaded $300. Since that day I haven't been able to activate my card or request a refund. Basically they have been holding my money hostage for four months while charging a monthly fee and giving no path to resolve this. Customer Service is non-existent!!! The online chat is only has the power to say "I understand you're frustrated" and then tell you someone will call in the next 24 hours (ridiculous time frame). When they call they barely speak English and are scared of asking management for help so if they can't help you they simply hang up the phone without warning. Then you have to go back to chat and request another call and wait another 24 hours. Repeat for 4 months. Beg plead to talk to management. Offer to drive up to the office to get a refund since I can't get card activated.

I had fraud on my account for two different transactions for $500. They made me email dispute forms with my signature! They told me my money will be back in my account by the 8-31-2016. I need to pay my rent and I'm already four days behind!! The transactions that were made, are from a merchant that don't even exist! You can't find them nowhere online! They have no website! I called to follow up with them and they can't even give you a straight answer! They send you to a automatic system! When I got a hold of a supervisor they now told me it can take up to 30 days!! This is unreal!! Worst company ever!! Can't even return a call!! So now I have to wait 30 day for my money! Best prepaid card service is Bluebird! If they can't give me my money back I'm switching over to Bluebird by American Express!

I received a refund the 08/27/16 from a company with whom I did a transaction last year. When Green Dot got the refund they suspended my account. No phone call was made no e-mail no attempt to contact me whatsoever. There is nothing illegal or inappropriate about the refund. On 08/29/16 I found out the account was suspended. I called the 800 # and the rep told me to E-mail them the original transaction receipt and the refund receipt which I did. On 08/29/16 the account is still suspended. I called back and the rep said they had not received the requested docs. I resent them. On 08/30/16 Account is still suspended. I call the 800#. The rep says they need 24 hrs to "investigate". On 08/31/16 Account is still suspended. I call the 800# New response, this time it's back to we did not receive the docs. This time I had the rep stay on the line until he verified receipt of the docs, and of course now it's going to be another 24 hrs to "investigate."

On August 23rd I purchased a MoneyPak from Walgreens for 500.00. I went to moneypak.com to load onto my card and got error message due to negative activity. I needed to request refund. My card was not negative. I verified that through customer service 8 times. I was informed at that point my last 500 was now going to be refunded in 3 to 4 weeks. I am a single mother with one income and live paycheck to paycheck. This is not acceptable as I have no groceries and no electricity because Green Dot decided not to accept my reload with no explanation. No way to track if or when I'll get my money back and me and my children who live in Phx AZ have no electricity due to them. I am disgusted this company is allowed to do this to people with ease.

Under no circumstances should you purchase this card. There are many problems with this card and no customer service and the solution to the problem will be buy another card (which I received in an email 3 days after emailing them) because no customer service.

I requested a second card Friday Aug 19th and did the 3-5 shipping and paid extra for it and still have not received my card!!!

I bought a NASCAR Green Dot card at Dollar General a couple days ago and I added $125.00 for a bill and I walked straight outside and tried to activate the card and it kept telling me that it's a INVALID ENTRY!?!? So I call Green Dot cause I have another that I so happen to find in my mail after I came home and I call the customer service and they told me they could not switch the money to my other card "Even though my name is on both cards" so they told me they would be sending me a e-mail within 1-2 days and it's been almost a week and I have not heard anything. I borrowed the money from my mother and took all I had and put on this card.

After having trouble getting a replacement card, I posted on Consumer Affairs within 2 days my replacement card was here. Thank you, Green Dot, for so quickly resolving the problem. Now I won't be late on my rent LOL. Very satisfied with this company!

I loved the idea of this card since I travel a lot for work. I figured if something were to happen and my card were to get stolen, the thief wouldn't make off with a lot of money nor much of my personal information. However, about a month after I received the card, I was hit with a $9.95 fee. When I signed up for the card I didn't see anything regarding a fee anywhere. I inquired about this fee and I was sent a link from their Customer Service to view fees. According to the link they provided, I should have been charged a $7.95 fee, NOT $9.95. I don't see $9.95 anywhere! No idea where they got this from. I chose to cancel the card. Upon cancelling, it says it will take 2-4 weeks to receive a check in the mail for the remaining balance. I foresee 4 weeks going by just so they can charge yet another $9.95 fee to give me even less money!

I am satisfied with the resolution. Thank you very much for your prompt attention to this matter.

They put a block on my account for no reason at and said I need to verify my account. So ok. It's me not a problem. I'll just send them what they want. Now I sent them not 1, not 2, not 3, but 4 different types of id including military id. They keep saying it will take 2 days to do so. Bullcrap. It's been 2 weeks and now they're just ignoring me. I got lucky one day and the lady I spoke with slipped up and said she seen no reason my account should be blocked. She also said "oh yes I see they received your id" and VERIFIED WHO I WAS. She sounded confused and said she would find out what was going on. The very next minute the phone went dead on their end. Every time I tried calling back it goes straight to a recording saying they're trying to verify who I am and would take 2 days.

My daughter got a Green Dot card as a gift and it is registered online. When you check the balance the damn machine tells us it's not registered. So when we go to register it on the phone it tells us we called the wrong number and HANGS UP ON ME. VERY VERY ANNOYING, always have problems when I get these damn cards but it was a gift so we had no choice.

I brought a green dot card at a local dollar general. I get home to activate it and it won't let me saying card is not vaild. I'm very upset and felt like I'm out of money. I can't get a live rep.

I made an account just so that I can let others know how bad of a product GreenDot has become. I use Greendot frequently, but they recently raised the monthly fee from $4.95 to $7.95 for no reason and no added services. Whatever, it's $3. But when I went to add money to my card to purchase something overseas, it wouldn't load so I had to buy a new card. Again, no big deal. This card, however, wouldn't work because it was still a "temporary" card which apparently has restrictions that Greendot tells you NOTHING about prior to buying the card. So instead of being able to purchase what I intended, I wasted the load fee and have to either buy a different provider's card or wait for 2 weeks for the "personal" card to come in the mail.

I am issuing a review because I've had Green Dot for a few months now and today they are having issues with posting a direct deposit received. This is scary because my deposit is a huge amount and I would like my funds activated to my card. I have never ever experienced this with any other bank and it needs to be resolved asap. This is putting me in a bind and has me on edge of whether I will get my money or if they are scamming me!

I had a 2 month overdraft fee on my card. I had put $43.00 on my card at Walmart. Today the card was used for my bus ride from Orlando to Jacksonville. Round trip ticket price was $33.00 so my card got declined. I called and my new balance is $24.00. Was not happy so I got to put more money only card and pay my trip. After I pay my trip I AM GOING TO GET RID OF THIS CARD AND BANK WITH A BANK. TO HELL WITH GREEN DOT CARD AND STEVE HARVEY.

I bought my Green Dot prepaid card from Walgreens and put in $150. When I went to register my card, the automated machine said it was already registered. I couldn't talk to anyone other than the machine since I was not the one who registered. I went to their website and sent an email explaining the situation and told them to hold my account so no one can withdraw my money. Someone finally got back to me through email within a day. They requested that I send in a copy of my receipt and front/back of my card. I did that and they opened a case for me. After 5 days, they contacted me and told me that I provided the info to the person who registered my card. I told the rep why would I do that. The person who registered my card was over a hundred miles from me. It is common sense. If I authorized someone to activate my card, why would I be telling Green Dot to hold my account and investigate the situation.

I had purchased a Green Dot prepaid debit card for personal use, loaded it twice with funds and then wasn't allowed to load again. I purchased a 2nd card and it worked fine the first few reloads and the last time I added funds was at my local Wal-Mart. I checked my balance and my funds were there, not even 45 minutes later my funds mysteriously disappeared so I called Green Dot and they told me that Wal-Mart had done a reversal and taken back the money. Well I go back to Wal-Mart and explain the situation to them, they automatically counted their funds to see if for sure that the reversal actually took place and the results were that it hadn't.

I purchased a MoneyPak from Walgreens with hopes to reload my Green Dot prepaid visa card with it. The transaction was for $501.95 (I still have my receipt). I followed the instruction the back of the MoneyPak card... which basically gives you only one option... to go to moneypak.com to load the funds unto a prepaid. It then prompted me to create a secure login which I tried several times and it would not let me do so (no customer service number to call) or any way to get any type of help once the MoneyPak is purchased. I filed for a refund which I really cannot even be sure that one will be provided because MoneyPak's whole setup is like a complete scam. I want my money back and I need to know who can I hold accountable for this if the entire website gives no info about the actual business and how to contact them.

So I have a Green Dot card I've never used. I got it 2 months ago which is 60 days to be exact. I put 20 dollars on my card with the five dollars fee the Walgreens charge to put on there. I check my card I have a balance of $4.10. How the hell do I put 20 dollars on there and then end up with only $4. They have in their policy, for 90 days cards inactive will not be charged a monthly fee. Even if my card was active in have 2 months worth of getting billed for monthly fees without use of the card. And even if that I shouldn't equal up to $4 on my card after I put 20 on there. This was my last of my money due to not having a job and needing to pay a bill. I am furious with this company very very furious. They've been scamming people since 1999.

Eight (8) times between the three (3) days I tried to use my card and always was declined. Before I checked Green Dot and was sufficient money, then decline (small amount), then immediately I checked again at Green Dot and was sufficient money. When I complained, Green Dot said " Our Connect Is Lost"; no reply at all. Now I have money in Green Dot but cannot use it because it is always declined! Consumer Service will never answer (never take any hear, see or answer). Must be stopped!

I just received my Green Dot cash back visa card but the card numbers aren't on the card. The only numbers I got on the card were the cvv numbers. It says register but I can't register it without the card numbers.

I have had an EXCELLENT experience with Green Dot for years. Never lost money, or hold up on funds. Excellent customer service when their poorly written FAQs have NEVER had the info I needed like what is the maximum amount a biweekly payroll direct deposit can be ($10,000), what is the waiting period after adding a 2nd card holder that the person can use the direct deposit info (after the person has been added for $4.95 and verified, which will ideally be seconds as it will be the direct deposit info that already exists with the acct). (See, GreenDot! Wasn't that easy!!!) HOWEVER, we do have 1 HUGE complaint. The choice of cards. Well, the fact that there is no choice of cards. It is something we would be willing to pay for. Give us NASCAR, give us Mossy Oak, give us Beaches, give us the choice to put loved ones on our card, give us Dogs and Cats, give us SOMETHING!!!

I just stumbled upon Consumer Affairs, reviewed few complaints re: Green Dot services whether it was for prepaid Debit or gift cards. I had opened an account which I maintained for many years. Also having another account with different company. I regret that a few personal situations distracted me, that I lost my Green Dot Account but have now registered and closing out my second account.

I have a Green Dot Walmart Money prepaid card and someone used my card fraudulently in Miami, Fl at Kmart. I have never been to Miami and never been to Kmart. I called Green Dot and they were so rude and when I asked for a manager they advised there is no manager. They said it can take 30 days for me to get my money back and now they had to close my card out and reissue a card and that takes 14 days. I need someone from Green Dot corporate to call me asap.

Tax return was done using a Green Dot card. The card was mailed elsewhere. I didn't receive my return. They won't warranty or guarantee it. They said it's my responsibility, not theirs. They offered with court papers that doesn't help my kids and I now. Thought insurance would cover these things. Need help. What to do?

SCAM ALERT!!! I ordered a Green Dot card off their website, which was pretty easy for my direct deposit for work. The first red flag is that the account number wasn't valid. The person in charge of payroll finally got it to work. Payday rolled around and I didn't get my deposit. I called Green Dot and got the runaround and the person who I spoke with, from what I could understand, gave me three different reasons why my deposit was still "pending" all of which included a wait of three pay periods before I could get my money.

I received this card as a gift for baby shower. In addition to very poor customer service, I was denied to receive any kind of confirmation. I closed my account today (even via email they have on file). I was also denied request to participate in their survey "since she closed my account". I was misinformed that if I call again it will be indicated to me account is closed and this is "immediate" and I'm still given an option to reload the card. Lady from customer service refused to hang up first so I have no access to survey. Very unprofessional!

Glad that we received our money back, took multiple times to contact green dot and get a timely response back. We were out our money for 6 months, unable to use it. Should have never been in this situation in the first place, denied to pay us our money after 2 separate claims. Would like to see Green Dot improve on money cards being scammed.

8/5/2016 - I received a Green Dot prepaid card as a gift $200. Inside of card wrappings there was no information pamphlets. The next day $7.95 mo service fee was deducted from card. I phoned number on back of card 866-795-7597 and was told all that info will come with my perm card on 8/10/16 and that is their monthly service fee. I phoned back on 8/10/16 spoke w/ suprv Nicole and requested perm card to be cancelled once at zero balance and was told by suprv Nicole to destroy temp card. From 8/11-8/13/16 there is a balance on my card I'm not able to. Green Dot has placed a block on perm card and it cannot be used at all.

Attention: save your money, time and effort. This card is a nightmare!!! I purchase a card at the pharmacy at 10:29 am and I have been fighting with them. They cannot give me any information because their system is down. I'm now stuck with a card and $50 is on the card. Why are they still in business, I wish to god they would close down. My cell phone is about to be disconnected because of this. People need to boycott this company. I spoke to someone from the Philippines that didn't have a clue as to what she was doing. I tried talking to her and she was not even listening to what I was saying. I have a card that cannot be activated and no one to help/assist me. I truly hate this company.

I purchased this card because I checked into a hotel and they needed a card for a temp incidental hold. I put 50 on the card and it was authorized pending incidentals. Once I checked out the hotel released the 50 on their end so I called Green Dot to release the hold to have available access to those funds which they would not do. I'd have to wait 2 weeks. The hotel faxed documents on my behalf to be able to have my funds back. Even with the hotel doing that that still had me wait 14 days. Today is the date my funds are available to me so I go to the atm and wasn't allowed to withdraw the money until the card with my name on it came in the mail. So I call to see when I'd get the card. They said it should have already been sent. The only thing they could do was mail another one. I specifically told the rep "No. Do no not do anything with the account. I do not want you to report the card as not received," that I'd look through my mail.

I purchased a prepaid Walmart card and it came with Green Dot bank services. Green Dot has a horrible reputation so I never would have gotten this card had I known Walmart was banking with Green Dot. I paid for a rental car on July 29, 2016 with this card. My purchase was $1,290.87. Green Dot then held a pending charge of $1,296.00 after they received their money from my Hertz Merchant. I called to get the hold released and was told that it would be on hold until September 28th, 2016 unless the merchant sent over a release form which they did on August 5th.

Resolved.

I bought a Green Dot in 2 cards. Got a MoneyPak to load whatever is easier... Won't recognized my pin to load, so I try to call MoneyPak... no single no. to call on the card itself. Went to Google found a few no. Called and got a runaround that my pin got stolen in New Jersey. 1 hour buying the MoneyPak, the indian accent person felt concern, asked for my email address and was shock that my email or computer has been hack. At this point I say "what happen to my $$$$$." "Don't worry sir. We will fix that but you trust me right." The moment he said that word I started to begin suspicious. He asked me to go to my computer and go to this address he wants me to put my email address and press send after... God behold it run like you see in the movies... Everything that I can understand is saying is error for every crypted words on my email.

I got one of these Green Dot cards to order my college books online. My orders were declined due to insufficient funds. The card had well over what the total was on it. So I called customer service and after waiting for 2 hours on hold a lady who can barely speak English tells me they don't see the 100 dollars worth of orders on my account and tells me there's nothing they can do. All of the money from the order was deducted from my card. Never get one of these Green Dot cards! Never wasted so much time and money in my life!

Early last week, (Around Monday) I discovered that there was an unauthorized purchase on my card. I called the number on my Walmart Money Card immediately to discuss my options. I had just gotten paid and all of my money was on the card. The extremely rude customer service rep cancelled my card before she even explained to me what was going on. I received an email shortly after that the hold on my card had been lifted. I was confused because I thought the card was cancelled so I called again and I got the same girl. She very rudely said "I have already told you your card is cancelled." I told her I was just confused because of the email saying it wasn't. She cut me off and talked down to me like I was stupid. She said she was sending us a new card.

I had a merchant place a large charge in error which shows on my account as a "pending" charge. Green Dot will not remove the "pending" charge until after 10 days. The merchant sent a fax & email to Green Dot to remove the charge, but Green Dot will not remove the "pending" charge - which takes away from available funds. Green Dot says they can remove the "pending" charge if the charge was from a car rental, which is crazy because you can not use Green Dot at car rentals.

I purchased a Green Dot card and had direct deposit. I purchased the card in January 2016. I get paid once a month via direct deposit. My pay was fairly low to begin with. 300. a month. I had no problems with my card or my account. My paycheck was much larger for the month of June 2016. I received a deposit of approximately 1100.00 on June 21st 2016 due to working a lot more hours. I made a few purchases in my local area and spent about 200.00. I made a payment to Facebook for an old bill using my online option. All of a sudden, a message appeared telling me to call the number on the back of my card. I called and was questioned about each of my transactions. I confirmed that I had made them. I was then told my account was frozen due to suspicious activity with no further details.

I used a Green Dot card years ago and approx 80 dollars was stolen off it and used for something called Habbo Hotel. I avoided them since then but my son picked up a Visa prepaid Green Dot card for me to pay a bill with. I paid the bill and intended to cancel the card and 12 days later what do you know. I just got an email from Habbo saying I requested to change my email to my current email. Green Dot is not a safe and secure way to handle your fund and should be avoided. I do not have a Habbo account and someone calling themselves spyyusef that is a Habbo member just gained access to a second Green Dot card I used.

Last week I put 60.00 on my card. I went to pay a bill and noticed almost $20.00 was gone off my card. I called customer service, and he told me I had a 2 month monthly fee, so I just let it go. Today I uploaded my card again (remind you this is within the same month). I went to activate my phone and Green Dot took $8.00 off my phone. I called customer service and the woman I spoke to got mad when I questioned her about this and hung up. I called back, got a man. He told me it was because of monthly fees. But you took almost $20.00 for monthly fees a week ago.

Closing an account due Green Dot lies take my time, my money and frustrated. After initial call to close my account, they told me that check will be in 10 days. 3 weeks later I call to ask if something wrong and they ask me to wait 10 more days. Since then 3 months and no one penny, too many calls, too much frustration, and almost give-up. My recommendation: Fill a complaint at BBB, maybe they can help!

Green Dot is a piece of **. I bought one card yesterday and they took $7 out of my account and I only had it for one day. Waiting for customer service takes 4 hours and the service you get ** sucks in all this is the worst company ever. They take your money and they don't give it back.

Disabled veteran and for two years trusted this bank until last month when they charged my account twice for $1050.00. I called and chatted with them but no help at all. Its sad. I think they get people to trust them and them mess with their money. Please DO NOT GET GREENDOT Prepaid. It sucks and customer service sucks too. Remember one thing if opening an account is so easy be careful because then it's also so easy to mess with your funds. Very disappointed and thankful I no longer bank with them.

We got a green dot gift card for our wedding as a gift. There was not a note saying how much it was so I called wanting to send out, "thank you." Turns out it has a negative balance of 19.67. How does a brand new gift card I unwrapped have a negative balance? Nice to know this but there is nowhere to get ahold of a green dot help person online and if you try calling you can never speak to a person for help. Glad I know this as I will never personally buy one of these cards for myself or anyone. Someone needs to be investigating this company for fraud.

I tried to withdraw my money from an ATM and it was declined. I had more than enough on the card. I called Green Dot and was told they cancelled my card due to suspicious activity and would send a new replacement card in 10 days. They refused to tell me just what this so called suspicious activity was. The agent said he didn't even know because they are not told themselves due to privacy issues and that there was no one that could tell me and that I the consumer would never know either due to privacy. I asked to have them lift the block on my card long enough to go to an ATM and withdraw the money and they said that is impossible.

I purchased a MoneyPak card, bearing the Green Dot logo, loaded with $240.00, thinking that I would use it to load cash onto my PayPal account. As it turns out, one is no longer able to load money onto PayPal using MoneyPak. MoneyPak refuses to refund money. This forced me to purchase a Green Dot pre-paid Visa. Purchasing a Green Dot pre-paid Visa forces one to necessarily load even more money onto what I consider to be an instrument of consummate evil, the Green Dot pre-paid Visa. I now have $260.00 tied up on a card that cannot be used. I went to the Green Dot site and registered the pre-paid Visa. All "seemingly" went well. I then proceeded to load the MoneyPak card onto the Green Dot Visa. It said that my information didn't match the information on file. All information was triple-checked by another set of eyes and found to be accurate.

Upon receiving a email that my card was compromised they advised me to purchase another card and to go online and transfer the funds to new card (LIE #1). I called for 12 hours straight after being hung up multiple times by people who don't speak English correctly. Asked for supervisor multiple times and they said no one is available (LIE #2). The card they told me to buy was unable to receive funds due to the fact I needed the new replacement card to activate in order to transfer the funds which I was confused on to as why they told to buy in the first place and I will be able to transfer if they already knew that they would not allow me to transfer the fund there.

I've had my Green Dot Prepaid Card for a long time now and I loved it, but they recently sent me a customized one with my name on it. I tried activating it through the computer and through phone and it kept saying my social security number was wrong! You can't even talk to a real person without giving them your social security number! They stole my money! That's not fair at all!

We had Social Security Benefits direct deposited to the Green Dot card for several years without a problem. Each time the card expired, a new one was issued until April 2016. This time when the card expired, they did not issue a new card and did not notify us that the account was being closed. We found out after calling when we did not get the new card. We also found out that some back pay from Social Security to the tune of close to $5k was deposited to that account and accepted well after the account had been closed. We have called and requested to get the money back and were told that the only way to get the money is for them to issue a refund check and send it via standard postal service, no tracking number and cannot be expedited. We were told to wait for two weeks and then call them back if we do not receive the refund check in the mail.

We purchased a $35 gift card from Walgreens for a Mother's Day gift for my grandmother. She went to register the card, and they asked for her social! I told Grandma "maybe you're not dialing the right number?" It's just a gift card! Sure enough, it's now July and I have yet to be able to use this gift card myself after replacing the money for her to get her nails done! I'm furious! I don't care if it's $5 or $100 it's my money! And they have stolen it!

I purchased a Green Dot card for direct deposit. They have no idea where my entire paycheck is, they will not help me and now when I call I only get automated system. I have tried several times to call. Talked to employer who talked to his bank. My money was sent to Green Dot. I have reported them to NBC 10 Investigates and I am making a report with police because they stole my money and many other people's. The more people that report them the better chance we have to get our money back. Contact NBC 10 Investigates. The more people who do them the better.

My boyfriend and I purchased a Green Dot card at CVS and put $60.00 on it. The cashier failed to tell him there was a fee every time the card was reloaded, in this case I believe $4.00 was immediately taken out. Also there was a fee for buying the card itself, which was also not explained even though it is supposedly obvious. We got the card to purchase one item on the internet and by mistake got this card instead of an express card. We were in a rush but didn't think this card could be such a nightmare. Once we returned home, my boyfriend started registering the card online. It was a bit sketchy that he was required to put his social security number in but that's not the worst part. Once all of his info was entered, the website malfunctioned and sent him to a screen saying there was an internal error. He called once and they told him to wait one hour and talked him into having a personalized card sent to his house which is a load of bull...

It's time to boycott Green Dot because they are criminals. I've used Green Dot in the past and have been railroaded into services I didn't order but the customer service helped out. Now, Green Dot customer service has sunken to an all time low. After flat-out stealing money from me, Green Dot's outsourced customer service specialist tell me there is no possible way they can connect me to a United States customer service specialist (they all call themselves customer service account manager specialist and they are all the only supervisor available) and if you persist in asking to speak to their boss or an American service representative, they just send you back to the beginning of the automated service.

I was given a Green Dot card as a gift and as soon as I registered it I was told I would be charged the monthly fee the next day. This is fraud. People are purchasing these cards not knowing they charge fees and those receiving the cards are having their money taken. When I called the woman on the phone was rude and robotic.

My son got a $50.00 dollars gift card, and they keep blocking the card. At the end he lost the whole $50.00 and the phone # that they have there is only answer machine. You can never get a representative, son unos ladrones. Stop doing that.

My husband and I have been using Green Dot for the last year and half. We even get his paychecks automatically deposited. Today was payday so I checked my balance and I noticed a $39.00 charge that I did not make to my account. I call Green Dot and explained that I did not make that charge so they have to cancel card and mail a new one which takes two weeks. Ok I understand if someone used card fraudulently we need new card. My problem was I wanted to get my money out before they do cancel it since my whole paycheck gets deposited every week. First lady tells me it's too late. She already cancelled it. Well I pitched an absolute fit - asked for another supervisor. Was told someone would call in 24 hrs. Well that won't work so I begged the lady and told her crying, "Mind you that I have two kids and that's all the money I have. How am I supposed to feed them?"

They do send you alerts every week of your balance, and you get pissed off because every week is lower and lower and you just won't be able to use your gift card. Since May 11th this is the message I constantly receive even though I've contacted their Customer Service, text them back and reseted my password as they advise, the use of the card has been zero success.

Takes forever to get to a human thru all the automation. They sent me cards with wrong date, took 4 hrs and 5 calls to realize it, and in the end couldn't help me, could just send me new cards I'd have to wait 2 weeks more for. Customer service was rude and kept transferring me to automated system. I've had other cards (my vanilla) without near the problems (and way lower fees) than Green Dot. Wish they had a two cards one account option like Dot has. I closed my account and made them send a check. This company is B.S.

So I bought a Green Dot card for my daughter who is leaving for college this week. I purchased it Monday night and activated it for her Tuesday morning. The card was set to go, there was 200.00 on the card. So I used it the next day to see if it works - it's declined. I call customer service. They say, "Use it as a credit card and not a debit." I hang up. I do that. It's declined again. I call back. Another rep says something wasn't enter correctly. I should be ready to use the card. I try again. It declined. I call back. After a 10 minute hold she says my account I got the day before had been compromised (within 12 hours of purchase). They need 14 days to send out a card. They are so sorry. I'm pissed. It's getting closer to my daughter's drop off date. So on the third call Virah (Indian lady # **) tells me to buy another card and transfer the funds to that card. Every phone call has a different answer for the same question so now I'm asking questions.

Basically.... they suck **. I bought a card... loaded with 500$... Purchased for a one time use... never registered the card. Tried to make a web purchase and the ** stole the money. No support... no English speaking reps... Steer clear of this ripoff. Spread the word about Green Dot visa ripoff.

I lost my card and first of all my money is tied up and the automated system still will not take my birth date that I entered wrong. So now I cannot pay my bills or buy food. I am calling to cancel the card because they have poor customer service because I thought I could purchase another card and they can transfer balance like the Netspend company that I work with that gives you live customer service, not an automated system. I am sure someone has used my card because it has been lost for over three days now.

My son 13 years old bought a $100 at a Dollar store. I try to return it the store refused, so I tried to activate the card and try to use it, but the result error the pin is not right, tried many time. Called many times nobody on the other end. I sent message online, nothing. I lost $100.

Had this card for five years. Finally tired enough to deactivate. They would not deactivate the card or my account. Could not speak with supervisor. Finally had to withdraw funds although Thierry would not let me take all out then they stole my remaining balance. My girlfriend also got a card today, tried to activate. They said her info she gave them was incorrect like wtf she doesn't know her own ss number, date of birth or address. They revised to refund her money. They would not activate her card although she put her paycheck into that card. She was unable to use her own money. They are thieves. Do not aren't to get a Green Dot. Do not shop at Walmart. They don't care about the little people. They do not care you have bills or babies or whatever. Stay clear.

I purchased the Visa gift card as a gift for graduation for my son who is 11. I paid $1.95 for the activation fee as well as placed 40.00 on the card. Later that day I found out that they had taken an additional $7 and some change off the card for monthly maintenance. IT WAS REGISTERED UNDER A MINOR AS A DAMN GIFT CARD. They even said that due to my son being underage, he will not get a real card and money cannot be reloaded onto the card.

I purchased this card in hopes that I could use it on an online ordering site and it didn't work. No big deal on that one. So I started using it other places and used it at a gas station. I went to go check the balance and it had taken $74 PLUS the amount I paid for gas out of the account. I was PISSED. I checked the balance every day even when I would get text message alerts telling me what my balance was. The two NEVER aligned. I finally cancelled the card and I only got $83 back even though I was still waiting on the $74. I would never recommend this card to anyone, just open up a new checking account if you have to.

I had one of their cards from Wal-Mart and lost my card. Cancelled it right away and it took them over a week to cancel it on their end. In the meantime, my paycheck was deposited on it and and somebody used it without a security code and spent my paycheck. No phone numbers would give me a live person and therefore I had to go to Wal-Mart and have them call so I could talk. Filled out transaction dispute form and never heard from them. Again I had to go to Wal-Mart and have them call. I was ruled against after talking to 4 different people. I asked for them to send me a copy of the transactions and still haven't received it. I want to know where my money was spent and by who and they don't cooperate. I hate this company and will never do business with them although they sent me another card for the remaining balance of $1.71. Big deal. In the meantime, somebody spent over $800 of mine and they don't give a damn.

After 8 years with the company I can't believe I got a hold on my card week after week this past month and then after speaking with someone finally the lady just plain and simple (no customer service at all) said to me "Well we'll just send you your account balance because you never order a new renewal card." I never needed to pay for another card cause previously, they would just send me a new one. She said if I pay for a new one they can open another account. WTF. Now I have my check from work on hold since payroll is closed and my account money won't arrive for awhile. Terrible how companies really don't care about customers.

I have over the years had many Green Dot/Walmart prepaid cards with very few issues, all of which were resolved for the most part if I did. I trusted this company, but this is no longer the case. They added bogus balance inquiry fees (yes, bogus as I never use the ATM to check my balance when I can send a text or check my balance online at home) taking them off only to put them back on later on. Maybe someone hacked their system, or are they the hackers? From this day forward I will NEVER again have another one of these cards. Once my good opinion about a business is lost, it is lost forever.

I purchased this card for a trip to Washington DC. I downloaded the app so I could check the balance on my card and IT told me I needed to log in online first. I called customer support and they told me that I only had a "temporary card" and that I could not withdraw cash, use at an atm or reload cash. I bought this card so that I could reload it but they told me I couldn't. I asked why I only had a temporary card and they told me I did not pass the verification process. She explained that this was to prevent hackers. I asked why I did not pass the verification and she said that she did not have that info and she couldn't tell me why. She told me I could have entered in a wrong digit in my social security which may have happened accidentally.

I was a victim just like everyone else. Finally I got through to someone and I requested account be closed and a refund of the balance be sent to me. The CS rep said it would take 10 business days to receive but I still took that option. Should get my check in the mail today... Thank God!!!

This is by far the worst company I have ever dealt with. I was issued a refund back to my card because I purchased something from a store. I called them several times before I was able to get through. You cannot get ahold of customer service. You will sit on hold for over an hour. They have a different excuse each time and no one will do anything to correct the issue. They've been giving me the runaround for 2 weeks switching me back to "Customer Support" and their "Trained Technician" who specialize in fraud. They are the fraud. I wouldn't TRUST this card company to anyone. They are crooks in sheep clothing.

Worst company I have ever dealt with. They placed a block on my card because of a refund that was sent to the card for a purchase I made with the card!! You can not get ahold of customer service. You will sit on hold for over an hour. They have a different excuse each time and no one will do anything to correct the issue. They will essentially be stealing my money $7 a month until there is nothing left of my refund because they will not remove the block that was placed on the card for no reason at all.

I have decided that this is costing more than its worth. The monthly maintenance fee has jump up another $2.00 to almost $8.00 a month without warning, and every time you add money to the card it cost another $4.95 unless you deposit $1000.00 a month, which I don't because I just use it to shop online. At this point I've decided to stop using Green Dot services because it's just not worth it in my opinion.

Have tried multiple times to contact this company to get my card activated. Using their online - automated services I tried activating my card multiple times and the card is never activated. They have my money and I cannot get to it. I tried contacting them and they refuse to respond to my emails. There is no number to call to talk to a real person. I want my money back! But I can't get it! This company is a scam and needs to be investigated! How do I get my money back?

I would recommend that no one use these services. I used my Green Dot Card for over a year. Two weeks ago I called for help and a representative deactivated my card. I was told that if I bought a new card they could switch the funds. Not true. When I call it is one lie after the next. I have explained this is my only funds and they don't care. I call everyday and every day they pass me around until no one answers the line. I called the corporate resolution line. Joke. They send you back to the 1866 #. I want my money I worked for. This has caused me such mental and emotional distress. I am upset with Steve Harvey the most. I trusted on his name on this brand. Now my child had to go without.

After 4 years of paying the dreadful fees, I go to use my card which I know I have sufficient fund for the transaction. I'm declined not understanding why. I call Green Dot to speak with them and all I got was a recording stating "Due to the unusual card purchases on the account, I will no longer be able to use their card and I can't reload or even get a new account." I'm stuck wondering why after I have paid the fees for 4 years which has been over 2000. What is the problem? I have only made deposits and paid for parts and my bills. I did nothing illegal and feel that the way the company should have handled it was by calling me directly to ask me instead of just shutting me down like they did. RUDE AND UNBUSINESSLIKE. I think they are a sham and the FDIC should investigate their practices.

Do not use Green Dot debit card. They are scammers. When you call you're on hold for hours. They will block your call and but put mi day on card. It's impossible to talk to anyone. I called attorney generals office, federal trade commission etc. I may retain a attorney as well. DO NOT USE GREEN DOT - THEY'RE SCAMMERS.

The pharmacy had to go through 5 different cards before they found one that was any good. I should have quit then, unfortunately I did not. I purchased this card at CVS and put money on it. When I tried to activate the card, the automated system says the CCV does not match with the card number. When it does this, all I can do is keep putting in the same information until it kicks me out of the system. I have tried repeatedly to contact a REAL person to no avail. I contacted VISA headquarters and they could not connect me to a real person, nor resolve any issues. I tried to get my point across using the website, only to have them tell me to call the same number I have been calling to resolve my issue. I have made at least 20 attempts to register the card and spent over 4 hours on the phone to no avail. They still have my $500. If I could give a 0 or negative star rating, I would.

Loaded $500 cash on card. No access to money for 4 days. Can't eat or buy Gas. Bills late. Missed work.

Purchased a Visa card with 55 dollars and a 4.95 card fee at Albertson's. Card will not activate on Green Dot website or over phone. Albertson's will not refund and told me to contact Green Dot. Contacting Green Dot is near impossible because I get the runaround automation stating invalid card number. I have an open case with Green Dot for a week now with no resolution. They took my money with no service and no resolution to me means they stole my money. Filing complaint with FDIC today, and am in a position to seek legal action even though it would cost me more than it is worth. Someone needs to put this place out of business.

My card haven't been working since the 16 of May. I had to purchase another company prepaid card to just pay a bill that was due due to fact I can't get access to my money and I called multiple times and they lie lie and lie saying my card is ready for use. I'm highly upset I called FDIC.

I purchased this card and added 20.00 on it to purchase something online. I didn't want to actually use my debit card so I purchased this card and thought it was a good idea. Nothing but a nightmare. Purchased this card on a friday with 20.00 on it. Got a text message saying my balance was 12.09. I'm like "what in the world." Called customer service to see what was really going on. She told me I was charged a 7.00 monthly fee. I'm like "Really." Only had the card for 3 days but hit with a monthly fee. Biggest fraud I have ever seen. Might as well say I just threw my money away. Wonder how this company stays in business by ripping people off.

This is a poor person scam company. You can't live without a credit card in this day and age and this scam makes poor people and people with credit issues victims. I use for online, and they frequently freeze the card until I verify purchases. Recently have gone several days where you couldn't add funds, no online chat and 3 days to get an answer to an email. I asked the online chat one time when it WAS working a question they didn't want to answer and I was immediately disconnected. No use to call either. English isn't even a second language for the rep. Let me also say, some of the other brands aren't any better. Used the famous 1-2-3 card from a major supermarket. They froze my card for using it at a foreign car repair place, wanted me to send them MY driver's license and suggested the car repair was a cover for a terrorist.

My debit card was deactivated although I hadn't received not activated the new card that was supposedly sent. I have been calling the mail company since Tuesday and I've spoken with 4 or 5 agents, 1 supervisor, and 3 corporate resolution specialist. Here it is Friday and I still have not been assisted in getting my issue resolved. I have had no access to my money for a week. They offered to expedite a new card in 5 days. Then 5 days turned into having it by Monday. Then I was advised that I can go BUY a Green Dot card and they will transfer my money back to me free of charge. All my money is on the card they deactivated. When I ask them how and why would they deactivate my card when I never activated a new card, they will not respond. This is a breach of privacy, this company is not to be trusted. After 4 years I will be cancelling services with them as soon as I possibly can. The agents were rude and one even hung up on me.

On Wednesday the 18th trouble began for millions of Green Dot Bank customers. Prepaid debit cards are being declined and the consumers don't have access to their money. Green Dot ask you to contact them. If you are lucky enough to talk to someone, all they do is lie to you and try to make it out like it is your fault, like the money is still pending credit. I have read complaints about many people who cannot access their money. Then I just read a article where someone from Green Dot said "the problem was only in checking your balance." That is completely false and they are lying. How is it legal for an FDIC bank in 2016 to get away with this? Prepaid cards are used by mostly low income people who need a bank account but can't get a traditional account because of credit, or problems with past checking accounts. If this kind of thing was happening to people who use Chase Bank, it would be the biggest story in the country.

I purchased a Green Dot prepaid card. I had to pay a fee to load $50 onto the card. Although I don't like paying fees, that is not the complaint. The complaint I have is that after I used the money that I wanted to use from the card, I had about $8 left on the card. Months later, I forgot about the card and once I found the card, I went to check my balance. THEY TOOK THE MONEY OFF OF MY CARD AND CALLED IT A MAINTENANCE FEE. I think that this is highly inappropriate because this is my money and they shouldn't have used my money

I bought this card to simply pay for an online transaction, a one time thing. Thankfully it was ONLY a one time thing. I put in $60 to pay for a $50 charge, and was met with a $5 activation fee. Fine, I guess? Then I had to register after all this. Then TWO DAYS after my first purchase I receive multiple texts stating my balance, and that I had $0.05 cents available to use. I didn't even know WHAT this was for. I thought maybe it was for my bank or some other service, that is until I just decide to check out my balance on the card. I figure "Hey, I have at least $5 left I should use it", NO. I was hit with a "monthly charge", so thankfully I added $10 more than I needed, unknowingly by the way, because they actually took out everything as a full $9.95 charge. Before you buy a gift card, take 5 minutes to at least think about what you need, see if they have a card specifically for that, and then buy. Skip this card, there's no benefit or ease of use with this.

The only way to get through to this company is to threaten to file a complaint with the FDIC. I've been unable to access my funds since May 16, 2016, due to a system error on their behalf. Their system automatically ordered a replacement card for me, and they expect me to accept living with no money to pay expenses for "2 weeks from tomorrow." When requesting expedited shipping, they state that they cannot offer that. They say my card was ordered on Monday in the system error, and will not ship until tomorrow and that I can purchase a new card and transfer money in two days. Unfortunately, all of my money is on that "expired" card.

This card sucks. Can you say SCAM. I bought this as a Christmas gift for my daughter who is a college student in another state. The first time she went to use it the card was declined to her embarrassment in front of her friends. So in trying to call the phone number listed on the card all you get is a voice recording asking you for your social security number or you can go online and enter the same thing. I for one am not comfortable giving out my social security number to anyone. So in the end it amounts to I am out $100.00 gift to my daughter which just is so wrong, so I hope that they have enjoyed ripping my college student daughter off. It makes me feel really comfortable about the business world and I only that hope that someday I get to return the favor to them.

I bought a $25 dollar gift card at the grocery store for my 12 year old. This was in March. The website gathers far too much information for activation and then says "there's too much traffic, try again later". I finally called and waited for 25 minutes for them to tell me it's activated. It has incurred $5 per month in fees. So a $25 card that cost $4.95 to buy plus $15 in fees leaves a whopping total of $14.95 available on $29.95 spent. Lesson learned. ** them.

We've been using a Green Dot Visa for payroll deposit for about 3 years. No problems until this past week when my husband's payroll check was hijacked. We see a deposit for the amount $900 then a balance of $298. No charges to explain where $600 dollars went! When we call customer service either hangs up on us or says "we're sorry, the system is down and should be restored within a WEEK". A WEEK!!! Basically Green Dot Bank has robbed us of $600 dollars, no explanation and will give it back when they see fit! I cannot believe there is nothing we can do. When I told them "our bill need paid, we have no food in the house. It's our money. Give it back!" They hang up or say "I'm sorry. Technical difficulties." Unbelievable!

I have been unable to access our account for going on 72 hours. I was a loyal customer for a very long time, even recommending people to buy and use their card services, but after calling Green Dot Corporate and pretty much getting the "I do not know how long it will take" speech from the woman I was upset. Now today I am very angry. I called the corporate number and the extension number given to me yesterday, and now the extension is no longer working. I am pretty tired of being kept in the dark where it comes to my money that I work for and I had direct deposited onto their card because they promoted it would be easy and hassle free. Easy, yes, hassle free, no... not when I cannot access my account to pay bills.

I can never access my account online, it keeps saying it's the wrong password so I normally call the 866-795-7597. For the last THREE days they have been 'updating' their systems and today the automated system said that I couldn't access my balance because of unusually high balance requests. Even the get-human number is down.

I was giving this card as a gift card. I had to register online which I was nervous about why do you have to register a gift card! First clue should have followed my intuition! My sister bought this card for $4.95. Gift card was for 25$. I got a text alert several times a day to the point where I canceled the text alerts! It confirmed canceling text alerts. Then the next day I have .09 cents balance! I used the card one time for purchase of $17.05, 3 days later my GIFT CARD is charged $7.95! I got online of course they are down for service, called on the phone same thing! Starting investing this card further. How is this company allowed to be sold as gift card. This is the biggest scam I have ever seen! What a joke of a company! They made 12.09 cents for letting me use my card one time! I contacted the card by email because I could not reach anyone of course and canceled the card! Hopefully I am now free of this hassle. Happy birthday!

I've had a card for a little over 72 hours now. It has been nothing but a nightmare since. If I could go back in time and not buy the card I certainly would. My nightmare started on the 17th of May 2016. I had to pay $3.99 to buy the card. They told me that I will be billed $9.95 at the end of the month or your first purchase. I have no problem with that. So on May 17th I received a fee monthly charge of $9.95. Okay. No problem once again. Today I check my account balance on the 16th. I see that I have received another monthly charge $9.95 so that brings us to the grand total of $19.95. So I was billed $20 for the first month. Now wait a minute. That doesn't seem right. Why did they take almost 20 US dollars from me for her first month. Did your automatic payment system malfunction? Why did you do me twice within a matter of 24 hours?

My daughter purchased a debit card from Green Dot. She used it twice to pay for expenses related to applying to a community college. Next, she tried to purchase items at a food store. It was declined as having insufficient funds. There was still money on the card. This card was designed (unlike a gift card) not to zero out, but to decline the entire amount if it is more than the amount left on the card and will not reveal - even to the owner - the amount remaining on the card. Therefore you must find out the balance before use or risk being declined - and publicly embarrassed - with each attempted use.

This is the 2nd time I have had a problem with Green Dot card. The first time was a "system glitch". I was in NYC for my 30th birthday and wasn't able to take out not a single penny! Balance showed I had over $1000 but was not able to take anything out, I was also embarrassed that it was declined at the grocery store! Now this is the second incident! I have two cards with Green Dot, I have not been able to use it in 2 days!! They keep saying system update... but this is absolutely careless. I can't buy gas, food, I have bills due that are supposed to come out of my account. I have lost all trust. I would like all my money back. And the fact that this hasn't been addressed is a real smack in the face. What happened to customer service? What happened to empathy!? Keep us in the loop, people need to be compensated for their troubles. This has been a complete nightmare!!!

I'm ** over it!!! I bought a prepaid debit card several years ago. I was traveling all across the country for work so instead of looking for a specific bank I figured there's a Walmart on every corner of every city. About 6 wks ago I called the customer service number to block a particular merchant from accessing my account anymore. I wasn't disputing the transaction that had taken place but that merchant took more money than they were supposed to. I was gonna deal with the merchant myself. Hell it was only 60 bucks. The rep deemed my card compromised and shut it down when I specifically said not to do that. He was a ** foreigner that I could hardly ** understand. Make a long story short... I couldn't touch my money for 2 wks!!! Being a single father of a 13 yr old boy, let's just say it was a **.

Since yesterday 5/16/16, I've been trying to use my card and I haven't had any LUCK. I have Direct deposit weekly onto this card and use it for everything. Now, I sit here without my money and without a reason for my money not being available. No word from anyone. I've filed a report with federalreserveconsumerhelp.gov and suggest everyone that's having issues using their cards, do the same. Green Dot Bank is located in Pasadena, CA 91117-0100. PLEASE let us know something as soon as possible. Thanks.

Their system has been down for two days off and on. I was able to speak to someone early this morning to see if my refund had posted and it had not. Spoke to the supervisor and they stated that all new card loads, credits posting, website access, Wal-Mart money app, etc. were being delayed because of their "Global system issue". I asked when the system should be back up and he could not give me an answer and that they are working on it. I have a payroll deposit that I can't stop so I am hoping I can get my money in payday. I called the Federal Reserve which regulates Green Dot Bank and they told me to go online to www.federalreserveconsumerhelp.gov to file a complaint. Their number is 1-888-851-1920.

So I needed to pay some bills and my new debit card didn't come in the mail yet. I picked up a Green Dot card at Kroger and loaded it with $300.00 at the register. I got home, went online and activated the card, and then paid my bills without a problem. It was extremely easy to use. Half the people on here are complaining about the fees. The fees are stated on the packaging and the fine print, it isn't their fault you didn't read it. THIS IS NOT A GIFT CARD. It is a prepaid debit card, there is a difference between the 2. Again, not Green Dot's fault you didn't read the package.

I thought I would get one of these prepaid Visa's just for web subscriptions to give an extra option to cancel the subscription by simply killing the card, as sometimes the websites make it hard to cancel. It's $3 to buy the card, fair enough. BUT its $6 freaking dollars a month for the privilege to have this card!!! Then when you want to put money on it they charge $5 for that! This card is a ripoff money hole. I feel sorry for anyone who might have to use this card as their regular credit/debit card as they are being taken advantage of.

It's really very simple. I use the card to pay bills or maybe buy something online, so I can control what I spend, blah blah. It's been very easy & helpful. Until now that is, I'm very upset, that they increased my monthly fee, without any kind of warning first of all. I went on the site to chat, and find out why? The 1st chat agent sent me to a bunch of FAQ's, really? It'd of been very simple to answer my question, and really there wouldn't have been a question if they had announced that the fee would increase?

Well I got this Green Dot Gold Visa card from my grandma and she put money on it and I went to register the card. It said it was already done. I can't check the balance on the card and Green Dot customer service don't want to help. This card sucks and I will never get Green Dot again.

I purchased a Green Dot card from Walgreens. I created a login and verified my account via an email it sent. The next day I tried to link my banking information to the website account, so that I could transfer money directly, but it said my account still needed verification. I was having difficulty, so I called customer support. The agent I spoke to tried to tell me twice that my account was verified the day before. She then got suspicious that I was not the original account owner because my voice is male, and my name is female (I am transgendered). She asked me to spell my name, which I did, and then she just repeated that I need to verify my account. She did not ask for any other proof of identity. So I said "Thanks anyway for the help".

I have read many complaints and I hate to feel like I'm in the same boat. I chose to receive my refund on a Green Dot Card and a personalized card was mailed to me. Asap when my refund is deposit they blocked my card for "Suspicious activity". I have email my ID numerous times as requested to be verified and they keep sending emails saying its not legible. I keep reading that people have spoke with a person, but all I get is a automated system. Can someone please help with advice. Give me a number I can call to reach a Green Dot customer service rep. besides 866-795-7597.

I am looking to start a class action lawsuit against Green Dot. Just like the 906 other complaints found just on this site I have been taken by Green Dot's FRAUD and THEFT practices. On 5-2 my 2nd payroll was deposited to Green Dot. When I tried to use my card a few weeks ago I was declined. I called them and they said for my protection the card was suspended because of suspicious charges. They said they had already issued a new card. On May 2nd when my check for $751 was deposited I called them to see why I still had not received my new card. They said since I have not received it I would have to now wait another two weeks to access my money. I explained that I was a single Mother and could not wait another two weeks. They said that was my only option. They refused to let me speak to a manager and I have now been completely locked out of the system.

I was out trying to use my card to get something to eat and my Green Dot card declined twice. I checked my balance and had a -355 in my account due to a 432.80 T-Mobile charge. T-Mobile had not charge me for anything so I had to file a dispute with Green Dot. When talking to Green Dot, I couldn't understand how a charge went through if the money was not there. They kept saying T-Mobile was able to force the charges. What??? If the money was not there it should've been denied. This is not a credit card. I should never be in a negative. Green Dot has taken my money that was on the card and will not immediately give it back until they finish their investigating. I'm so mad. Green Dot should give me my money back asap. When calling about this the customer service department hangs up on me. Green Dot is a rip-off. A bank would've given me my money back asap.

I bought the card in the pharmacy. It's mandatory to show them a valid ID here in NYC. The cashier verified my name, address, and phone number in their computer. The transaction went through. So, I went home to make a phone call so I can activate the card. Before the Green Dot representative activate my card, the ** lady from the Philippines start asking me questions about my name, address, and phone number to confirm it. I gave the rude representative all the information she wanted. She said I will receive the card within 2 weeks.

I used this card as a business card, thinking that if it was compromised, there would be a limited amount of damage. The first problem is the customer service is in Thailand, so no one can really give you a reasonable explanation, nor do they understand what you are trying to tell them. After having my card compromised by having someone use it 20 times at a Wal-Mart, a clear sign that it has been stolen to which any decent credit card company would have been alerted to, I called them and told them it was compromised, and told them I needed to get the money out as I was going on a business trip that required that money. The first lady told me "No problem, you can go buy another Green Dot card and transfer the funds online." 15 minutes later, when I tried to do this, it would not let me. I called back, got a supervisor on the phone, and he said "No, you cannot do it for 2 business days."

I discovered two days ago that my card was somehow cloned and used in the Bristol, Va Target for 422.00 dollars. Persons unknown also used the card at a marathon gas station also in Bristol, Va. After speaking with a loss prevention person at Target, it was discovered the persons unknown had several cards in different person's name. Based upon hundreds of complaints online, it would seem the government would get involved and force Green Dot to use more secure systems. I had over $500.00 dollars of my hard earned money removed. I did not Green Dot customer service was not in the United States.

I purchased my Green Dot card for direct deposit. They have allowed my card to be fraudulently used with someone else's name and my card number for a payment. When I disputed the amount customer service was extremely rude and automatically cut me off from all of my money without my permission or request. I have no way of eating lunch or getting back and forth to work... they won't even give me the information I need to dispute the transaction with the company that took my money... offered me no credit to my account for inconvenience and no resolution. This is the worst experience ever. I would warn anyone considering using this service to please DON'T DO IT. This is not my first issue with this company but I promise it's definitely my last.

My card was cancelled, much like everyone else I just read about. No notification, no approval from me. I now am locked out of my online account, I have been blocked apparently from calling the customer service line, which of course keeps asking me for a card number that I do not have. I have no money, no gas, no family or friends to borrow from. As the rep suggested, just me and my kids and of course I get paid tomorrow. She told me I could expedite my shipping but then I could not get back into the automated system, which from what I have read seems to be common practice. I am in tears and I have no idea when I will be able to access my money. I cannot get to work or my kids to school and I don't know what to do. This is the worst service I have ever seen and I really need some help.

So I bought a card and loaded it with 60$. Then I filled out their extensive form with the personal info they asked for. I had to share with them more info than I wanted. I never wanted to give them my SSN or my telephone number. I don't use a street address for mail and they would not accept a P.O. box so I will never get the check refund. The temp card says it only works with electronic uses, yet when I tried to use the card to buy in game currency the card was declined. Not sure what was wrong.

Looks like my situation is no different than the THOUSANDS of complaints on here so there is no point in giving the details. Point is, this is the WORST COMPANY EVER. Got scammed on my first card purchase from them. Hard lesson learned. Will NEVER give them any money ever again. To anyone looking to buy a Green Dot Gold Card, have more fun with your cash. I would recommend lighting it on fire, throwing it off a bridge, or shredding it.

I have the card for a long time, always a problem paying certain bills. No customer service. Basically they don't understand what you're saying or they hang up. My card was expired. I loaded the card for bills to pay. Now it's stuck on there for 2 weeks. They locked and blocked me from taking my money off. Now I will be getting shut off on some things at my house tomorrow. Thanks for the help. I have to wait for new card 2 weeks. I never asked for them to do that. I only wanted to pull my money off of it... ugh... never again.

I have been using Green Dot for approximately 6 years. I recently had problems with my bank so I have my pay from both jobs direct deposit onto my Green Dot card. My card expired 4/1/2016, called to see where my updated card was and was told that it was mailed out the 3rd week of March. I explained to them that I have not received it and to mail another one out. On April 4th called again because I still did not have my card, mind you rent is due. Called again on the 8th and was told the card was mailed out on the 6th. Ok so I wait, oh and between all of this, I am completely stress and end up in the hospital with chest pain and the diagnosis was stress.

So my card was stolen. I called customer service to ask if I could transfer money from the stolen card to another Green Dot card that I have. I was informed if I cancel the card I won't be able to transfer my money for two days and it would take 10 days to receive a new one. The rep. recommended I transfer the money first and then report the card stolen. I tried to go online to transfer the money using the website. The website asked me to verify my email address by entering in the verification code from the email they sent me. I NEVER received a email. I tried several times from different devices and even changed my email address to see if that would work. It didn't.

My credit card was stolen and had over $500 taken off card. I reported as soon I knew it was gone. They never reported it stolen or the amount off card. I faxed, emailed and sent certified mail the dispute forms needed but every time I call they say they don't have it. I have NEVER gotten any amount back from Green Dot whenever a "dispute" took place. No matter what I send or how many times I call, they don't return a dime. So the thief that used it just gets away with it and Green Dot could care less. I hope someone opens a class action suit for Green Dot basically stealing people's money.

So, I've used this card for like a year, my reason was because my checking acct was compromised. So, I had to get my direct deposit redirected immediately. Ran into a lot of problems using this card at gas pumps, as well as in some stores. So, fast forward I'm relocating to another state, and of course I'm using the card in unfamiliar territory. So, they put a freeze on my card. So now here I am in the middle of nowhere and now no access to my money. So I call them verify that it's me using the card. Let them know I was traveling and me having access to my money was important. So supposedly the free zero was lifted, and I could use my card after 12 midnight or something. So, agent that time I tried to use the card again and still declined.

Today, 4/27/16, I go to counter to pay for items. I had just checked my balance and had almost $400 but my card was declined. I then called customer service, reviewed 5 transactions, 3 of which I didn't make. They automatically cancelled my card. I asked if he could unblock until I take my cash off. I was needing to pay for something immediately but I don't have access to my card for 2 whole days. I'm pissed to the max. Never use this card to purchase items online. It's easily hacked.

I am very displeased with this company. First off I can't use my card and they sent the other card to the wrong address, and they charged me for it. WTF! No I'm staying with NetSpend. I'm not ever going Green Dot ever again. Then when I call I can't access anything at all like no that's crazy. I just wanted to pay my Hulu bill.

I bought this card at Wal-Mart so that I could do online transactions without having to use my regular checking account. There are so many online restrictions on the card that I can't even approve an international charge. We are remodeling our house and there are some light fixtures that I wanted to purchase, but they are in China. This card would not allow it. So I was charged the $1.95 to purchase the card and they will probably also charge the monthly fee of $7.95 before closing my card. Didn't offer any solutions or offer my money back.

I got the card not even 24 hours ago. I wanted to buy a gift card but didn't have enough and couldn't find any Amazon gift cards. I had just the perfect amount for a Green Dot card. I got that so I could purchase what I wanted off of Amazon and then hopefully be done. I didn't know it wasn't a gift card and it said on the box that there are "No Commitments" and "No Obligations". The thing I didn't realize is that it was a debit card. When I started registering it online I saw that they needed my social security. I tried to get the woman at the store to refund it but she said it wasn't possible so I continued knowing I wasn't getting my money back.

Got the Green Dot Visa card as a reward for volunteer work. I can't use the card at all unless activated. Ok, no problem... except... You MUST give personal information. Soc number, address, birth date, and so on. Why do I need my social security number on a freaking gift card!? Seriously!? You can't get anyone to help you with anything on the support lines, only computerized garbage or up you get hung up on. This is the saddest excuse for a gift card and I will never, NEVER use this company again! SAVE AND PROTECT YOUR MONEY!!!

My taxes were deposited via TurboTax to my Green Dot account on February 24th. I was able to make a few transactions, and then my card was locked due to suspicious activity. I was requested by Green Dot to verify my identity. I sent them a copy of my identification twice. Green Dot said they were unable to verify my identity and close my account without my permission. They are now holding roughly $3,000 of my money and nobody can tell me where it is.

Buyer Beware. The negative feedback about this company all over the internet is mind boggling. I was nearly defrauded by a scam and instructed to purchase Green Dot Prepaid Visa Cards. I caught on at the last moment and did not hand over the Visa cards to the crooks. However I requested a refund on the cards I loaded my hard earned money on and am having difficulty getting it. Green Dot wants me to send receipts, copies of the Visa cards and my ID to a P.O. Box with no phone number or a contact person.

Have been with Green Dot for 3 years. For the past few months I have been using check by phone deposit. It use to give me the option of express deposit for a $5.95 fee or standard deposit (wait 5 business days) for a .95 fee. I went to deposit my work check today 4/14/16 and it automatically said THEY chose the standard fee for me and I would have to wait till 4/21/16 to get my money. When I called, nobody could help me or explain why they did that. It was a payroll check, not a personal check.

If I could I wouldn't give them any stars at all. They are such a scam. I had their Walmart card and had my paycheck loaded on there. I went to go use my card wasn't able to. I thought maybe my money wasn't clear yet. Tried to pay my phone bill it was declined. I then called the customer service number, hahaha what a joke that was. Took me 45 minutes to speak with a live person. Whatever country it is can't speak English and omg don't ask to speak with a supervisor they'll hang up on you every time. I had to call six times and five times I was hanged up on. Finally I spoke with a supervisor supposedly. He then told me he was expediting my card so I should receive it either 5 or less business days. Due to my card being compromised. I informed him my bills are due, I need to pay my bills I don't have five days.

So my Green Dot card expired in March and it now April 13th and I still don't have a new card. I called a week before March to figure out when I would get my new card and they said a week to two weeks before March ended. Waited till March 31 and no card was sent. Called them that day and the dude that I could barely understand said they already did send it but would resend a new one. Tried to say it would cost me $15 to have it sent express mail. I laughed. Told the guy I'm not paying for their mess up. So I was told I would get it in two weeks. Well guess what today is the two-week b mark and do think I have a new card right now? Hell no!

I've used Green Dot here and there to load a card and buy something online but when I thought I would use it monthly something happened. If you auto deposit $1000 or make 30 purchases a month the fee is waived. I made 30 charges in March of 2014. Soon at the beginning of April I received a notice that the fee went up to $7.95 from $5.95. You know it's not always easy to keep track if you make 30 purchases. Much less have the fee raised. But get this! When I got another card to load because it made me mad they did that, THE NEW CARD HAD A FEE OF 5.95 AGAIN! It looks like sticking with one card and staying on top of your 30 purchases is NOT encouraged! On top of that when I tried to access my account ** I couldn't. When I requested a new passcode it wouldn't work. When I asked for another it wouldn't give me one! I guess ** will become ** 1, 2, 3 & 4 again.

This company is a joke. My son was excited to use money from his first official job to buy this pre-paid card to buy a game online. What a headache. He tried to activate it online and it kept saying invalid card. We even tried to call customer service about 7 times and you can never talk to a person. It kept asking for his card number and the security number. It then said the card was not valid. I made my son take it back to Dollar General where he purchased it and they felt bad but were unable to get him a refund. Finally, after at least 10 attempts over the hours we got it to go to the next page where it wanted ALL kinds of information including my son's social security number and very personal questions to set up his "security questions". He finally got it to go through. Then when he went to make the purchase online of his game, it was denied. Needless to say it was a nightmare. He did get his game eventually.

I have 2 different transactions that were duplicated -- 1 for $9.44 and 1 for $23.06. When I filed the complaint, they reversed the charges but immediately cancelled my current card WITHOUT MY PERMISSION! I have a direct deposit posting to my card in 3 days and a down payment on my car being withdrawn on that same day. Basically because I stood up for ~$32 worth of theft (which I personally believe to be instigated by Green Dot), I'm having my account held ransom until I get a new card. I asked the customer service rep what she thinks I should do to get access to my money and she told me to get ANOTHER card and transfer money to it! Are you KIDDING ME???

** hate the card. They take your funds without letting you know and as a single mother working hard I need each and every penny, so I'm very upset.

Purchased a card on April 1st and added $500 to it. Got home and went to transfer $491 to it from Facebook (someone sent me money). Well woke up Saturday morning and it was all there (total of $660 due to me spending money on the 1st), went and got oil for my bike. Then went to eat and it was declined. Called and they said our whole account was on hold because they need an original receipt for a "refund". I have told them that it's not a refund but they still won't do anything about it. Been trying to get the hold lifted for over a week now after sending everything I have to show them and still nothing. I've lost a car and now late on rent, gas/water bill. Anyone want to help with a class action lawsuit??? They need to pay for what they have caused! I filed a complaint with the Alabama Attorney General's office and will be speaking with a lawyer Wednesday to see what I can do.

It's now April. I at one time had faith in Wal-mart money card. Had one since 05 but have been fighting to get back funds that were fraudulent since October. Have had to send forms via email and regular mail over 50 times but they never get it. Had to have my local post master General at post office file a report and tell them they were full of crap. Made report to the BBB and Florida attorney General office. Found out Provo Utah is just a mailing address. Green Dot corporate is overseas. This explains the ride undertone and lack of service and poor communication skills via way of English. I would not recommended anything Green Dot to no one unless you wanna get **.

I received a Green Dot card in the mail today that I never ordered. When I tried to cancel it, it was a huge hassle with extreme difficulty talking to the right person. One number is just a series of advertisements. The other never got me to a live person. Finally, talking to a Benefits Administrator on the info guide, led to him transferring me to another telephone tree where I finally spoke to someone I could barely understand who canceled the card. I think the whole thing is a scam.

If you have been scammed by Green Dot like I have been, then we need to find a lawyer and file a class action suit against Walmart and Green Dot. They have $2500 of my hard-earned money. They sent me a temporary card that expired. Once that happened I waited 6 weeks for my permanent card to come. I called them and they said they had sent it but they would deactivate the one that had been supposedly sent and would send another one. Well it has been since January and I still do not have a card that I can activate. When I call, I get the runaround. "I'll send you a new one." There has to be an attorney out there that would love to sink their teeth into this case. We need help! They need jail! This is theft!!!

Order the credit card. It was sent to home address. I am a over the road truck driver. Could pick up and activate the card until three months later. So long story short... When I turn the card on and deposited money on it, they retro-activated fees when they mailed it. Charged me for 3 months even though the card wasn't in use. Then service fees and activation fees. Don't use their cards when trying to cancel the card with no resolve.

My wife purchased and deposited money into a Green Dot Visa card last week and tried to register it immediately after purchasing it to pay a bill. After calling Green Dot to resolve the issue, they told her the card was registered in someone else's name and would not give her money back. After several unsuccessful attempts to tell them that the card was already registered by someone else before she purchased it, they still told her she would not be refunded. In my opinion, I think Green Dot is pre-registering the cards under different names before a customer purchases it and make it hard for them to register it in their own name.

We purchased a card for our teenager who was excited to be able to use her money to purchase things online. The card arrived in the mail today and I tried to load it from our 25 years + bank account/debit card. The system would not allow me even after entering all of the correct info so I called them as it requested. The foreign sounding man refused to verify my identity even with my SSN. He wants me to send him "documentation" so I have cancelled the card. Total cost to learn a lesson for us, about 20 bucks in misc fees. NEVER USE THIS SERVICE.

I signed up with the Green Dot at the beginning of February so that I can receive my tax refund on that card and it is now going into April and I have not received the card yet. I have provided my address numerous times and still have not received my card nor my tax refund. When I call to speak with a supervisor the agent states that they are the supervisor and states that they do not have a BBB nor a account manager. Worst mistake I ever made was signing up with this service. Do not recommend to anyone.

My husband I were given a generous gift card as a wedding gift in November of 2014. When I used the card for the first time, yesterday, I found that the card had all of $26 and change available on it. I called Green Dot this morning to find out that the company charges a whopping $5.95 per MONTH to use their card! They claim it is a debit card (fine and good). So, those who have poor credit and can't get a debit card, unknowingly get one of these cards to use and find out they are being bilked $5.95 a month. Nowhere on the card is this charge listed. RIP OFF! We were given several gift cards, this is the only one that charges such an exorbitant fee (if any at all!)