Green Dot Prepaid Cards Reviews

E-mail updates are about a week late meaning my purchases don't post accurate until like a week later, never have had the text alerts even though I registered for that too. Last card I had from different company, e-mail was accurate, and always got texts. Not with this card. Other than that, it's good.

I really enjoy my experience with Green Dot, have never had any problems. It is fast and easy way to pay bills. The only issue that I have had is using it to pay for hotels. Never had a problem until last month, they said it was due to fraud issues.

I purchased a Green Dot card to use pay Bills and online shopping. I read that the card needed to be registered so that's what I did. It asked for your name, address, social security number, birth date. Despite the fact I felt uncomfortable giving some of this information I provided it. Once registered I tried to use my new card only to be told that my payment was denied. I contacted Green Dot only to be told my card hadn't completely registered. I asked how when I provided all my information. I was informed BECAUSE my address was recorded the card didn't register. Not to mention I purchased my card at night there wasn't a customer service representative available until the next day.

I purchased a card. Did several transactions on the card. 3 of which were 3 different dates for an authorization hold at a hotel. On the days that the money was due back to my card it wasn't there. I called 50 times at least and kept getting people in another country that didn't understand me and were no help and wouldn't get supervisor. Finally got one only to be told that I had to wait for all 3 to clear why when they were 3 different dates! No one ever calls you back with updates as promised. They are crooks. I can't login online. Keeps telling me information doesn't match their records. But they can't tell me why. Something is not right with this card company. I just want my money and they will never have to worry about me again. I would give them NO stars if I could.

We bought 2 Green Dot cards for Christmas at walmart in Denton, TX. The first time walmart rung up the transaction, the receipt said "WM DEBIT DECLINED. DEBIT NOT AVAILABLE." and Walmart said it didn't load. So, walmart billed us again. They told us we would get the credit because it didn't load. Well here I am 2 weeks later and no credit. Well of course they get to keep our money for who knows how long. What a scam. Oh, and also, why does 1800greendot not even ring? The phone auto disconnects. 3 beeps and disconnect.

I had a Green Dot card for 8 years, and have had ever increasing fees and decreasing customer service the entire time. The last straw was when I went to make a transfer using the same bank debit card I have for the last 6 years, and it was declined. I knew I had money in my bank account so I started making phone calls. First Green Dot customer service, which is out of India, the woman that answered had terribly broken English, and did not understand my question, which is the norm when calling Green Dot. I even had a reference number for the decline, they couldn't help me, they don't have the reference numbers.

I enjoyed Green Dot so much before. I use the card quite frequently and I had lost my card unfortunate and before two weeks of Christmas. I had saw an unauthorized transaction for $411 after realizing I lost my card and when noticed it was compromised! And a cash advance was used. I did not authorize it! So I submitted a police report and had it under review a second time for my refund. It caused me hardship and frustration. I was transferred off, didn't get my call back properly the second time from a higher supervisor, and I still haven't gotten my refund under review. I'm so upset with their confidence in using their prepaid banking. I'm not safe with them I feel and that's so wrong for me being a loyal customer! And still haven't resolved my issue. I'd hate for this to reach a court lawsuit.

I got direct deposit for my check for Taco Bell. Got paid today everyone but me got the right routing and account number so I call and ask why haven't I got paid. They kept saying the same thing. I ask to speak to a supervisor, they said the supervisor was busy which I doubt. I was on the phone for a hour. Call back again, the same. I won't be using them anymore.

I filed a dispute with Green Dot on a few transactions on my card. They said wait 7-10 days. I can't. I am on the way to my dad’s funeral and if I don't have this money back on the card I will miss his funeral or have to hitchhike across the country. I found their main number but you can't speak to anyone.

I got a card from Walmart and I got home and set it up. I put all my information in and it saying it does not match public record and my card can't be reloaded and I will not get a personal card. I have to just use the money and that's it for the card but the problem is I need the money to pay a bill and it's stuck on there. I been trying to pay this bill and it won't. I can't even take the money off the stupid card. I can only swipe to buy stuff.

Resolved. Thank you. Very responsive hassle free refund. Excellent customer service from my second call today. Sorry did not get representatives name. She was fantastic.

I purchased two cards from Walmart. I activated one online and sent it as a gift to my mother. The post office lost the mail and I can't cancel the card because I don't have the number. How can you know the numbers to a card if it's sent as a gift and lost? And their "customer service" hangs up on you and tells you to call back when you have the information. I have my receipt... that should be good enough. The numbers MUST be able to be traced from that. Why should I be out 75.00 because you can't put a live person on to talk to? It's ridiculous... I've called Walmart money card and Green Dot and get the same recording. I attempted to reset my password online to the registration thing and it won't even let me do that. Again, if the card is lost, how would I have the number?

I was traveling to Boston in Nov. I stopped at a gas station to put money on my card and it was the old scratch off. Well the money never made it to my card. I had no money for a hotel and I still do not have my 200.00$. This is a simple problem to fix. I have the receipt. Their lack of effort to even try and fix the issue is disappointing. To even try and get anyone on the phone is unheard of. I have been on several sites and this seems to be a ongoing issue. Why are they still in business? It is beginning to sound like a scam. They give you such the run around and so many hoops, it's no wonder most people give up.

My son received a MasterCard gift debit card. He is unable to use it, however; there is no way way to contact a human. I've tried for months. They make it impossible to work through issues on the phone or online... The idea seems to be that most people will give up and they can keep the funds. My son tried to register the card and maybe had a typo in the SSN. So now he can't get to support via automated service which is all they offer. No online chat. No email for support. You're just out the money. Do not use Green Dot. It's an unscrupulous business.

I made a transaction on Christmas eve 24th at Target, and I get blocked with 600 dollars of my money. And when they say customer service, that's a lie. Nothing like other prepaid cards. They have a consultant to speak to 24/7. I can't even get my emails through to explain that this messing up my livelihood. Bills are now late. Now there late fees, and I can't download my license because the back is faded a little. All they need is the darn front anyway. I've cried. I'm mad, and can't seem to get my mail sent to them. And they know all this. They know you can't talk to them in times of trouble or email them. It's almost like theft. I'm 50 yrs old with health problems, on fixed income, and you have my money. I can't do nothing more. This is crazy.

I purchased a Green Dot card at a local Dollar General on Christmas eve 2016 to pay a bill over the phone. When trying to activate the card it says card is invalid. I have attempted to contact the customer service to speak with a representative but it hangs up on me or tells me card is invalid. I have receipt from DG but it cannot be returned through them. I have no way to contact a human to resolve this issue and I have over $100 tied up on a card that cannot be used!!!

I received a Green Dot Walmart Prepaid gift card as a gift and card is reported as invalid and was declined when trying to use it. I cannot speak with a person when calling customer service and keep being told in the automated system that the card is invalid and I get hung up on. Please help.

This has been resolved to my satisfaction.

I recently moved from Los Angeles to France and had to come back while my visa is being processed. I obtained this card as I have a temp job and did not want to re-open my bank account I closed before I left and this was a good temporary solution-OR SO I THOUGHT. I lost my card 12/20/16, called and reported it. Paid $15.00 expedited fee plus $3.00 lost/stolen fee. Was told by two separate individuals that the card had been sent 3 day through FedEx and to be received 12/23/16. Card never came. I felt due to the holidays I would give it til 12/27/16. No card came. Called FedEx twice and they could not locate a delivery based on address. No one at WalMart MoneyCard customer service could give me a tracking number.

Earlier in the year I purchased a Green dot card and some other things from my local 7-11. I accidentally threw away my nonactivated card away with my other things I purchased forgetting it was in there. I called Green Dot to hopefully receive a refund check. They told me they would launch an investigation. I waited around 3 months and didn't hear back so I proceeded to call back and they said they had no record of the investigation even though I had a case number and documents. They made another case number and said they would look into it. After not hearing back I called and they still didn't have a record of the new case or the old one.

Went to Walmart to return items. Amount of return was 219.38. Checked card balance. Credit not there. Called Green Dot and was told that the credit posted to account but they show that Walmart ran a transaction for the same amount right after the credit. All this happened on 12/27/16. I called Walmart and faxed over bank statement. Walmart didn't show charge on their end but saw it on my bank statement. Walmart Corporate said that they would send Green Dot a pending authorization release paper to release pending charge. Green Dot said they have to wait till the 4th of January to see if Walmart collects. Makes no sense. As soon as credit appears on card, I will cancel. Promise.

I purchased this card to use immediately and loaded 100 dollars on it. I tried to activate online and it was too soon. Losing track of how long I guess I tried to activate too many times. Now my account is locked for 24 hours without being able to use it... I'm now stuck in a parking lot waiting. I just want to be able to use my money.

Green Dot contacted me and refunded the amount of the gift card. They were very helpful over the phone and resolved the issue quickly.

I am not happy with the Green Dot services. They did not have an option if your Green Dot gets stolen before you register. I have been trying to get in contact with someone for days now and no response. I had to call visa to actually speak with someone and they even couldn't get in contact with anyone. What kind of crooked company is this? You can take my money on time but I can't have someone who can answer the phone. I am very disappointed! Will not recommended this company. No Customer service.

I took and gave my employer the information for direct deposit. It's been over two weeks, I still haven't got nothing. It's Christmas. Plus my electric got shut off and was off for 6 days because I had no pay check to pay it. When I call they want a 15 digit number or they cant help me. My employer said they don't have a 15 digit number to give me. I don't know what to do. I can't make them give me a number they say they don't have. The money has left their account already. So Green Dot has it somewhere.

Attempted to log on to Greendot.com, unsuccessful log in after correctly putting in my info. I've been trying all day long. I need to show someone proof of my direct deposits and I can't even log in. I'm so angry because every time I have an emergency, it's always something with this card. Can't get a live human on the phone, can't log into my account. Christmas 2 days away... Go figure.

Sent my mom to Walmart to get visa gift cards. When she got back to truck I realized she'd got the wrong cards. Went back in store to exchange cards for gift when Walmart states sorry non refundable. 5 minute and non refundable. So now I'm stuck with these cards that I can't use unless I register them and then they charge a $7.95 fee to use them... Not happy.

I purchased a Green Dot Moneypak Reload card for my Rushcard. When trying to put the money on my card they said they needed to verify my identity. I submitted a pic of my valid ID and was able to load card. Today I tried again after purchasing one for 400.00 and it won't let me load it. It said my identity has not been verified. This is for my kids Christmas gifts. There isn't any contact info and this is all the money I have. Please help.

My husband bought this card so we could shop online for Christmas. We ran out of money so naturally we wanted to reload it. We went to the nearest Green Dot location and he went to load the card at the register with 200 dollars in cash. The clerk told him he had to buy a MoneyPak card to reload it. First of all, you have to create another, separate account to use MoneyPak's services, then lo and behold it came to my surprise that an alert came up saying MoneyPak can only be used on permanent cards (where your name is on it). We were not informed of this at the time of sale, and the sales clerk insisted it was the only way and did not use the register to load the card as she said it was unavailable for their device.

Every time I go to use the card it is locked. I had an important call to make tonight and I put money on there to put on a phone account for that important call and it is locked again and I have no other way to put money on there and there's no way to get it unlocked I guess. I'm not very happy at all.

The only problem I get with this card is the website to check transactions. It won't let me sign in and it gets very frustrating when I can't see my history when I want. Instead, I have to call the phone number and listen to transactions 5 at a time!

Since I decided, I believe 7 years ago, to acquire a prepaid Green Dot Visa credit card. Also, have my SSDI, direct deposit. I have had no trouble/problems, and sincerely enjoy using my card to pay my immediate bills. After 4 years, I was told I now am a Green Dot bank member. When I need cash, at ATM Withdrawal, checking, Cash received. Simple, easy, convenience. Thank you Green Dot bank and affiliates. From a "true advocate".

The NEW fees are ridiculous!! $7.95 a mo to receive my disability check which is under the $1k you require for no fee. Then when I go to pay bills, the bank charges $3 and you guys charge $2.50!! Ridiculous and so unfair.

So Green Dot is the worst. Word of advice. NEVER and I mean NEVER use their bill pay option. I used their option to pay myself essentially to get the money faster. I lost my card and was waiting for it in the mail. I thought I would get the check faster. WRONG! Requested the check on Monday 12/5/16, stated it would be paid by 12/8/16, site lied and said I was "paid" on 12/9/16, got the check on the next Monday on 12/12/16. Okay no biggie, let's go cash it and put the money on the card I need to use. HAHAHA WRONG!! Oh so ** WRONG! In all of my years of cashing checks using various check cashing options I have never had all five institutions refuse to cash the ** check!!! A $1,500 dollar check is just sitting in my purse useless.

I have been a Green Dot cardholder for 3 years. I even pay extra for the "VIP membership". My card was compromised 2 weeks ago and ran for 20+ charges that I did not authorize. Needless to say, my acct was completely drained of over $1,000. Obviously upset, I called Green Dot to get help and have since been getting the run around for the past 2 weeks. I've been told I would be contacted by a supervisor twice... Both times I've been lied to as no one has contacted me. I continue to call on a daily basis but get the same answer and nothing more - "it is being investigated." This co. provided a financial service and has completely failed to take care of their customer. I am currently out a $1,000 and have no confidence at this point that Green Dot is going to do ANYTHING about it. The way I have been treated in this instance tells me they absolutely DO NOT CARE about their customers!

I was given a GREEN DOT GIFT CARD and I have not used it. I tried to register it online and it keeps saying that the card has been already registered and won't let me keep going so I called the phone number on back of card and it clearly says that I need to register card and I choose the option to do it over the phone and once I put in the card info, the stupid recording tells me that I am calling the wrong number and to call the number on back of card again and hangs up, doesn't give me an option to talk to a customer service rep. My card has money in it and I can't use it. I am so angry. I wish Mr. Harvey knew that he is promoting a scamming business.

I love having a Green Dot card so I don't have to carry all my cash and I don't have to put all my cash into the bank. You can use your card anywhere and I love it. I definitely recommend to everyone who is looking for a card.

I purchased a Visa Gift Card at Walmart that is issued by Green Dot Bank on December 2nd. I tried using the card online on Wednesday December 7th and it was declined, then I read I had to register it to use it online. As instructed by instructions on the back of the card, I went to WalmartGift.com to register the card. I attempted multiple times and each time received an Internal Error. I moved on from trying to use it online and on December 8, I tried paying with the card at an Ace Hardware store, once again it was declined. At this point I was becoming frustrated and worried that the funds were never actually added when I purchased the card. I paid $4.94 for the card and added $70 of funds at the store for a total charge of $74.94. I have my receipt of the purchase.

There are too many fees associated with this account. I am currently looking to replace my card with a regular bank account. The monthly fee is too much as well as the cash withdrawal fee charged by the card and the ATM holder.

Love my card. No matter where I go I can use my card anywhere. I started with this card many years ago because I didn't have a bank to get direct deposit from my employer and this provided me with the ability to do so. I have really enjoyed my Green Dot Card and would recommend it to anyone.

I have had a Walmart/Green Dot Bank card for many years. Generally all is well, until you need customer service or assistance. The one time I had a problem (fraudulent charge), my card was shut off and I was THEN informed that I would wait 7-10 business days for its replacement. So the balance on my card was unavailable to me during that period. Tough to pay my bills, since that's the card my direct deposit goes to and from which I live. That didn't seem to bother anyone in customer service. I even had one idiot tell me that this was good customer service!! I asked him to send me all his money for two weeks and see how it felt to be unable to buy food, gas and medicine, or pay any bills at all. He declined.

I've tried to do direct deposit twice now and each time with 2 different companies, the money never transfers into my account. So I have to end up getting my company to wire me or mail me my first check and then have to do direct deposit at another bank. At first I thought it was the fault of my first company but then it happened with yet another company, so clearly issue is on Green Dot's end. Don't advertise you can do direct deposit, if the capabilities are not there.

I spent a whole lot of money with Green Dot, let's say over 50,000. I had numerous cards. At the the end of my spending spree I was homeless and still am. I tried contacting Green Dot about cards I had lost which still had balances. They said I needed to get a lawyer and they would not look up information. I ended up finding one card. It had over 1,000 dollars on it. So I can just imagine how many other cards with balances I must have had. Well enough they said I needed a lawyer for them to even look up any information for me.

I use my Green Dot Card for online shopping. Because it's a Visa Card, it's accepted everywhere. I tell everyone to get one. It makes online shopping a breeze! Safe, secure and easy to load. I'm extremely satisfied with my Green Dot Visa Card.

I believe it's going to be almost 1 year since I've started using Green Dot. I do not have complaint. I love this cards. Its services there is always someone there to help you. Made it easy for me to get my direct deposit.

This card does everything I need it to do. I have no problems. I can pay my bills and order all the things I need for my work. I can use the card almost anywhere I go. The only thing I don't like is you can only put 500 dollars on it at a time. Sometimes I need to put more cash on it.

All in all the experience has been really good. I have used it for a few things and so far I have no problems. I like to use it when I don't want to spend my money and have cash in my pocket. Don't know what else you want me to say but everything's been okay, the service is good and it's better than having a credit card.

I just love Green Dot! Haven't had a bad experience yet, and have referred many many people to this company!! Your app just great as well!! But I have started noticing there isn't very many reloading places available in Kaufman, TX. Maybe you can pair with more companies??

I have been pleased with Green Dot. Deposits are in quickly, ATMs are readily available. I haven't encountered any problems. I like the ability to deposit checks by a photo although it takes several days for it to be available in your account.

Your website sucks. All I wanted to do was check my balance. It locked me out and then when I pressed the forgot password it gave me a one time password that doesn't even work... like really and then you can't even change it. Fix your stupid glitch.

I love the card and getting my money earlier than payday is a plus. Only problem I have with it is I can not use it at the gas station. Also when I try to deposit a check I'm not able to but besides that I have no real problem with it.

I have been using the card for some years now and the only thing I don't like is I can only put 500 dollars at a time. If I am paying a bill that's more than that I have to wait till the next day to add to the card. I sometimes pay my car note on the card and it's a real nuisance having to wait a whole day. I feel if you have been with Green Dot for a year or longer that wait time should be waived.

I love Green Dot, but I don't like the monthly price. Then having to pay another $4.95 each time to deposit money. It seems like it is more costly now with the monthly increase. It is very convenient to pay bills and what not. I am overall pleased with Green Dot.

Service is better than others. I had my VA disability direct deposit with Direct Express for a while before deciding to go with Green Dot. I had some problems with Green Dot erroneously charging monthly fees, but this is no longer an issue now. There is no fee free ATM nearby and that is the most annoying thing.

I like the card and the idea of the card. It works for me. It allows me to do most of the things I use the card for. I wish you could put more than $500.00 on the card. Just so you wouldn't have to run, swipe or double use the card. Other than that I have no complaints. Good work with everything else. Have a great day. Happy holidays and a safe New Year.

This card helps me out with so many things. Had it for a year and it helps out so much. I use this card all the time and everyday. The amount of times I needed to pay bills and it helped me out with that is amazing. I like Green Dot system a lot. Keep up the good work.

I like this debit card and it works excellently and this is all I want to say - thank you, have a good holiday and I like it since it is very convenient and I could use it anywhere, any places and also I already used it for two years and this is expired in the year 2019 and three years away from now. It is in short, excellent debit card.

This is a great product for me. I like the fact that I can have my pay direct deposited so I don't need to worry about it and that receiving cash is an easy process. I would recommend this product to anyone for the fact that it is easy to set up and easy to use.

I have had my Green Dot card for a couple years and I totally love it. I have no problems at all with it and it works everywhere. It's the only card I use. I got my mom and my son both one and they use theirs all the time. I have and will continue to recommend it to everyone.

I've had the best experience with my Green Dot card. It has afforded me all of the conveniences of having a traditional bank account. It's even better than banks because I can deposit money at the many convenient reload locations such as Rite Aid or Walmart during their business hours. My deposit is available for use within 15-30 minutes. I've used my card to book hotels, make online purchases, and everything else that I use my other visas for. With no overdraft fees to worry about, the monthly fee is nothing compared to what I've had to pay financial institutions in the past. I love my Green Dot card.

This is a great benefit considering it saves me time and energy after my busy work schedule and the direct deposit is convenient. Keep up the great service Green Dot! Have a Happy Holiday and New Year in 2017. :-)

I have been using the Green Dot card for awhile, and I have been very pleased with all aspects of it. Easy to use, reloadable with direct deposit, easy to locate ATMs when needed. The website and the app are very functional and easy to navigate, I have not needed to contact Customer service directly as everything I have needed was done online. Green Dot has replaced almost all of my banking needs, I do wish a line of credit was available for small term loans if needed. Thanks.

Love this card. Mine expires this coming yrs, & would like to get a new one to replace it before the end of the year. Other than that this is real easy to refill but I wish I could put more than 500 at a time to keep me from going back & forth to the store.

Received this Green Dot debit card in November as a "gift"card which had already been activated. Tried to use for a purchase. No good. Told I had to register the card. Went online to register the card. Needed my social security number which totally irritates me as this information needs to be kept private. Register the card. Am I now able to use it? No it is a temporary card. I have to wait for a "permanent" card to arrive in the mail. Meanwhile $15 in monthly fees have been deleted from the balance. I cannot use for online bill pay either. Found this out after multiple tries to speak to a "person" in customer service. So far today I've spent two hours on this and still cannot use the card. Do not buy this debit card. It is a scam.

It took longer than it should have but my account was finally unblocked.

I bought a Green Dot prepaid visa gift card for my son's birthday and mailed it to him. Had a tracking number added to the envelope so that I could make sure it got to him. The USPS lost the card during transition to my son's address. I've tried on so many occasions to get this card cancelled but the automated phone service requires the 13 digit number to cancel. Since the card didn't get to my son, he didn't activate it so I nor he has the 13 digit number to do this with. I've written to Green Dot to explain the problem and they have done nothing to help. DO NOT USE THEM. You'll never get anyone to help if it is lost or stolen.

I received a $250 Walmart Visa Gift card from my employer. Knowing that holiday shopping was coming I kept the card in my wallet and did not use it. My co-worker recommended I check my card because her card had funds missing from it. When I checked, $249 had been used at various companies in CA. I live in TX. My co-worker also had her card used in CA and she lives in TX. The only action I took on this card was registering it, the thief MUST have originated at Greendot.com themselves. AND for them to use the card at some of the companies on the list, they would have had to clone my card to swipe a physical card at the stores involved. I have submitted a Dispute form to the company. Now I have to wait up to 45 days for them to return my money or deny the dispute. What a rip-off. Green Dot needs to clean house. They have thieves in their company.

The GD was purchased approximately 6 months ago. We are trying to see if the amount was applied to what we needed it to. However, when we type in the card number and 4 digits following. We have tried to call the number on the back of the card and multiple other numbers found online. Then I was passed to multiple people with no resolution. So infuriating. All I am needing to know if the specific of the amount on the card that was originally put on the card was posted to a specific company. Too simple of an answer to be this difficult.

I have purchased a Green Dot prepaid card from Holiday Station store and put every last dollar I had on it to obtain a room to stay in for the next two nights as I am located in Minneapolis Minnesota and it is absolutely freezing cold. Waited 10 mins to activate card after purchase. First response back was invalid card and then when I rechecked that I had typed in the correct information and resent it the website told me I had attempted to register the card too many times and would have to wait 24 hours before attempting to register it again. Cannot use card without registering it. Literally am going to freeze to death tonight. Thanks Green Dot! No way to talk to a human through their customer service.

My issue has been resolved thank you.

Problem was resolved when I received and activated a permanent card. Plus I was refunded the monthly fee.

Green Dot is great when everything is working. I have a RushCard but I use Green Dot MoneyPak for reloads. If there is an issue, you can not reach anyone. The customer service numbers are a joke. One just hangs up and the other gives an auto-attendant runaround. There is no live person!! The moment an alternative company offers what they do I am leaving for good. It's funny how Green Dot will comment and praise the good feedback on here but just ignore the bad ones. Bad for business guys. P.S. My issue was that my most recent reload would not go through. I got a generic message, "It's because of any number of reasons." I wanted to know more specifically why and when I could reload again. (Apparently there is a limit per month and week.) I guess I'll just have to keep randomly trying since I can't get an answer on when I can successfully reload.

I notified Green Dot of my card becoming compromised and they canceled my card, which is fine. It's been almost 3 weeks and I haven't received a replacement card. I can't speak with anyone at their 877 number because I don't have a card. This is becoming a nuisance because I still have direct deposit on my card.

I'm writing this review to let Green Dot know that it is not fair to the consumer that I have to pay a fee to purchase a card and green dot turns right around and takes a monthly fee the same day I purchased it. If this is what kind of service I am gonna receive I will never use your services again!

I was sold a card that was already expired, and now it is impossible to get to a human on the company's phone line to have the issue resolved. This does not instill confidence in the support the company offers. I am asked repeatedly by a robot to enter the card number and because it is expired the number is invalid. Has anyone else experienced this, or know how to get hold of an actual human representative from this company?

I work for Uber and Lyft and on the app they have a feature called "Express Pay" where you link your debit card to it and they wire the money you've made to your bank account within 10-20 minutes. Well I hit the express pay button on Friday and my money was not in my account until late Sunday. Then I did it again today on a normal business day and the money is still not in my account. Green Dot's processing SUCKS VERY BAD!!!

Green Dot is amazing, although I think loyal clients should be relieved of the monthly fee or at least the fee be reduced on ALL cards. Other than that green dot is highly recommendable. I've been a client since 2007 and won't even look at a RushCard or any other competitors.

When I bought a Green Dot card they told me there was no service charges and I couldn't buy nothing with it because they took 7.95 off the card. I think it's stupid you have to pay a service charge on a prepaid card. It makes no sense.

I've used Green Dot for several years. I used to love it. The monthly fees were low, no hassle card transactions, direct deposit was great, etc. But over the years, I've hated having to use the card. It has its drawbacks at times, like if you lose a card or try to reach Customer Service. Trying to get hold of an actual person is nearly impossible on the phone. Takes a lot of loopholes. They have frozen my account more than once when THEY think too much money has been charged on my account and I have to wait days to have it accessible again. They have had their accounts hacked into so they sent a new card to start over, no fault to my or anyone else's error but theirs, that alone freaked me out.

Thanks for resolving this issue.

Hello, I purchased one of these prepaid Visa debit card. I tried to register it but when I tried to put my state (I'm from Europe) I can find only states from the US. Nobody told me that I cannot activate it if I'm not from the US. If I try to call the customers' support and to activate it they ask me for an activation number. I texted the number that was written on the back of the packaging, but the registered voice on the phone said that it was not the right number. I need those money soon because I have to buy a ticket to leave the US, how can I get my money back? I need help as soon as possible please.

I got a temporary card and had no problems. I got my personalized ones in the mail today and it will not unlock them by computer or phone. I cannot get a hold of any human to help me. This should be a smooth transition from temporary to personalized since the card numbers are the same. Not a good way to start using the card. I was going to close my bank account today and only use Green Dot but am worried if I can't even complete the first step what else will go wrong.

I loaded $100 on my card at Walmart and got my receipt. Four hours later I try to use my card and it's declined. It says I have -30.51. So I call customer service, stated my issue and was hung up on. I called back and asked for a supervisor and was hung up on again. I called back again and was left on hold for 28 minutes then hung up on. I called today and was told they were reviewing why my money wasn't loaded correctly and that the negative balance was an issue on their end. I gave them approval code, receipt number, store info etc. They said they show it was loaded on my transactions but don't know why it's not becoming available correctly.

I bought a Green Dot prepaid debit card last week. Today I bought a $100.00 MoneyPak reload card and I could not get the money to load. I called customer service and they said I cannot reload on a temporary card only on a Permanent card which has not even been mailed to me yet. I asked for a refund and was told to request a refund online which takes 3-6 weeks. NOWHERE on either card does it state I could not reload a temporary card. In fact right on the back of the card it says to go to Green Dot to find reload locations. Now I'm out $100.00 until they decide to mail me my permanent card. Green Dot is a ripoff. DO NOT use this card unless you call customer service as ask a ton of questions or you might as well flush your money down the toilet. VERY upset customer.

I purchased a reload pak at a pilot truck stop for 100 dollars. I tried to load the 100 to my temp card and it failed. Spoke with customer service. They ran the pak number, verified the pak was good and the money was there. They told me I have to wait 'till the card comes in with my name on it. THE card with my name on it came in. Tried to load and got same message pak not valid. Called customer service. Now they tell me they can't pull up the moneypak to view it. I called 4 different times asking to speak to a supervisor and continued to get told no supervisor was available.

Called the customer service department because of extra money coming out at a ATM and I told her I will need the money that was on the card and to order me a new one. After I got the money that was left on the card she froze my account and I couldn't accessed that. I had to even feed myself over the holidays and they wouldn't transfer my money to another Green dot card. I think this is bad service not to mention I have to wait five days to get a replacement card which would make me late paying rent.

Up until now, I am very dissatisfied with Green Dot. I use this card to pay bills and also for direct deposit with my job. Well the week of thanksgiving my direct deposit came in three days early. Upon those funds coming in that day, I received a total of 12 transactions from a retailer in Texas. The total transactions were over a $1000 dollars, which took my entire paycheck and left my balance at zero dollars. It showed all the transactions were pending. I called Green Dot and the first rep, basically rushed me off the phone and said call back when they show up posted to the account. From there I can file a dispute. I was so upset. Mainly because she had no empathy, then she stated "I know you live in Florida, did you give someone your card in Texas to use."

I want a return on my card because the merchant didn't have enough cash in the drawer to give me a refund so I put it on this card and they have held my money. They have lied about everything every time I called like it will be available in 24 hours. Well it's past that. I sent in my receipt and still nothing. It seems I'm not the only one this has happened to around this season. Starting to make me wondering if this is on purpose. They are thieves and don't have an idea on how to run a consumer's money account.

I purchased and loaded one of your cards after a scammer called me stating that my electricity would be shut off if I did not pay a certain amount. Being as I was in a panic, and they had specific information about my account that made it more believable, I loaded the card. After realizing my local power company was not even open today due to a holiday, I knew it was a scam before I provided them with the card number. Now I am trying to receive a full refund. When I posted a request for a refund on the website, it says it has been received and will take 7-10 business days for a check to arrive. I need a way to track this, or even have a confirmation number to make sure this has been processed, but none of this is provided.

I have 2 Green Dot cards apparently. One is through Green Dot and the other is through MoneyPak. However I no longer have the one from MoneyPak, I lost it a long time ago in a move. I recently tried to log onto the MoneyPak website but I don't know my log in information, and since I lost my card a long time ago I don't know the card information either, nor the address or phone number linked to the account. And the only way to possibly get the information is to call and talk to someone directly. Unfortunately I don't have a phone to call someone with, let alone I hate being on the phone let alone someone who may or may not be able to help me and being able to understand me or the person I'm talking to. I'm almost never on the phone if I can help it. I would love to be able to do it over the Internet like everything else these days and my Green Dot card is just getting too expensive for me.

I have a Walmart Green Dot prepaid card. I wanted to load some cash on it for THE VERY FIRST TIME. I set up a MoneyPak account, entered in the MoneyPak number. (When I did this it shows about 10 cards already on file even though I have never used this service before and this is supposedly a new MoneyPak - obviously not as someone has used it numerous times.) Entered in my Walmart Prepaid card number and got an error saying that my LOAD FAILED: "Sorry! You’ve hit a limit for this MoneyPak profile. This means that in 30 days, you have already used nine MoneyPaks, or loaded >$3000 total using MoneyPaks (including this load attempt), or would exceed $1000 loaded or 4 loads today, or $1500 load or 6 loads in the past seven days."

I am absolutely panicking because someone gave me a Green Dot "gift card" as a gift. I had to log on, include my social security number, and was told I had $10 on the card, but read the fine print and it said I had a $7.95 fee EACH and EVERY month!? This was supposed to be a gift card!? Then I have tried for the past four days to speak to a live person and go online to be sure my account is cancelled and all of my personal information is removed from this card. And what happens instead? They keep sending me new cards! I believe this is the worst business idea ever. How in the world can anyone afford $7.95 a month to keep up a debit card?? And why can't I speak to someone to be sure that this simple gift card I thought I was receiving is not destroying my future finances!!! How did Steve Harvey endorse this product?

I used this card for 2 purchases at a casino and hotel. The 2 purchases were just for incidental funds and were delayed the very next day both on business days! The customer service department was called after 5 days of my money not returning to the available balance and was lied to by their rep saying it would take 10 days to recover the funds! At 10 days called back and was told 12 days then was told 16 days! This card is a fraud. They withheld my money from me and no one there not even the top supervisors which I have to wait 2 days for a callback can do anything about it. They have no access to release my funds back to my card! They are thieves, crooks. Horrible company policies!

Why do I have to purchase another card when the one I have expired. Not sure if my card is available any longer. I would prefer to get the same card with an updated expiration date. All companies offer this service, why can't you? Not fair to spend $4.95 to get another card. This is ludicrous. Fix it please.

I purchased a Green Dot card to send to my son out of state so he can buy what he wants with it. He's 10 years old by the way. He gets the card which I had put $20 on and uses $10 then I get a phone call saying that he can't use the other $10. So I had gotten a personalized card in the mail by that time. I had to activate it so I could use my bank account to put money on it but then I had to send the personalized card since the original one won't work anymore. So I looked at the account activity and they charged a $10+ fee for the card. So I put another $20 on the card and send it to him. I get another call from his father who says he doesn't know where I'm getting these cards from because they don't work.

My card was put on hold due to suspicious activity but there was no activity on it. They froze up my money for three days now and cannot get nobody to give us any answers. Someone please help. If you have an answer to my problem please email me.

I went into Walgreen on 11/06/2016, purchased a debit card for $150. And I haven't spend the money yet and not it is not on my card anywhere. I have a case working and have talked to customer service every day. I am very dissatisfied with the service I have received and I don't have $150. just to give away, I am on fix income.

I started putting my check on Green Dot direct deposit. The first couple of checks it was working just fine until today. I woke to find my money not on my Green Dot account. I've called the customer service number and you can't talk to a live person. The recording says to call your employer but I already got my pay stub from my employer so it's Green Dot's fault & I want my money now! Never use this dumb company which makes me dumb for trusting my money with them.

THESE people are nothing but liars. I called last week because I was giving the card to someone as a gift. Saw I bought the wrong card and bought another Green Dot pay master card. I talk to someone that told me because the card was bought with cash that I couldn't get a refund but if you use the card as a ONE TIME and not recurring monthly I would not be charge. So I activate the card and was charge 7.95 only put 25 dollars on the card. So I called and talk to a manager (sound like they were overseas) explain and she said she would credit the card one time and that money should be back on the card in 24 hours.

I purchased a prepaid Visa card from Walgreens in Huntersville, NC. Paid upfront for $25 and mailed it to my daughter in Massachusetts. My ex-wife called me angrily stating that there was no money on the card. I went back to Walgreens with the receipt, and the manager apologetically told me that there was nothing I could do, and that I would need to contact Green Dot directly. I went on their website, and could not get in touch with a human. Left an email trail asking for a solution and have heard nothing. It is mid-November now, and I submitted to them in May. I will advise anyone I know to never use this company.

My card was charged 391.50 instead if 115 at a hotel. I have filed 2 disputes with Green Dot. One for the unauthorized charges and the second was for false services. Both were denied. I was told they don't protect against bad service. I also called while the charges were pending and I was told that I would have to wait for the charges to actually post to make a dispute. Why? The charges could have been reversed while still pending and the money never would have left my account.

I could not get through to anyone on the phone at Green Dot initially. After posting on ConsumerAffairs, I got a call within a week. Green Dot gave me a different number to call them back then was on the card with an extension and a case number to reference. After calling that number, the rep had the issue resolved in 10 minutes and took the time to answer a couple of other questions. Glad Green Dot cleared it up, but even happier that ConsumerAffairs was there to help. Thanks!

Green Dot at the register is a dishonest company. The company sent me a text with a barcode attached. I took the barcode to a retail store. They scanned the barcode that GREEN DOT sent me and took my $500. The $ never should up in my account I was sending the $ to. In addition I had done the exact same thing earlier in the day at the exact same retailer with no issues the money went where it was suppose to. After more than a week of trying to get information from them, today they tell me to take it up with the retailer. The retailer says all they did was scan the barcode I presented to them which I witnessed.

Called customer service due to my card being sucked into the ATM and shredded after leaving it at the bank. Customer service stated I would be able to transfer funds from 1 green dot account to another (my boyfriend's card) until my new card came in the mail. Well that was false!!! Due to the card being deactivated the "Pay People" option was not available as we were originally told, therefore leaving us with no money or any way to pay a bill with the checking/routing information. No money or any other means to buy food when you have a 4yr old child!! We are very frustrated by this process and can't understand how Green Dot can hold someone's money hostage until a new card comes in the mail. They wanted to charge $15 to have it expedited (up to 3 business days). So 3-10 days with no money!!

I have had a Green Dot MasterCard for over 4 years, never a problem, then... I received an email from greendot telling me, they were putting my account on hold, there was some suspicious activity on it. Someone was using my greendot card in Florida, charging $50.00 at Walmart in coral springs, FL, then another $50.00 at walmart, coral springs, FL, then $49.04 at walmart coral springs, FL, then another $49.00 at walmart coral springs, FL, and another $48.18 at walmart in Sunshine, FL, and then AGAIN, $48.12 at walmart in coral springs, FL... all these charges on 9/15/16.

So mad. Green Dot/MoneyPak customer service is a joke. Husband travels for work and has been using MoneyPak/Green Dot to send money home. Purchased a $400 MoneyPak and I am unable to load it because it is $100 over the $1000 limit. What? There is a limit? I've spoken to 4 agents. 2 on line and 2 on the phone. # of them told me to make new profiles... clear my web browser... use a different device... Nothing has worked. I can't get through to anyone. Locked out of the phone system and was told I have to wait 14 days to access the money. I have 2 children and zero money now, thanks Green Dot. Seriously POed right now. Anyone who uses a prepaid card cannot wait 14 days for their money!

I just purchased a Green Dot prepaid card from my local Dollar General. Tried to activate it and it stated that the card number is invalid. Tried to call customer service and it will not let me speak to anyone because you have to enter your debit card number... which is invalid!!!

By far this is the worst experience I have ever had with any prepaid cards. First off I noticed that my card was set to expire October 2016 so I called Customer Care 2 weeks prior to expiration and a replacement card was supposed to be sent out. My direct deposit from my job is set up to my account so I really could not afford to be without my money. Well October 30 came around and still no card so I called again and they stated that I could call back on the 31 and order yet another replacement card.

Three weeks and finally heard back from the corporate office. Their IT person walked me through resetting my default email address because their system did not cooperate with my yahoo mail.(only the part of resetting the password).

Zero issues with my card. Get my money fast. Love the early payday. As far as I go I'm a fan and thank you. Couldn't be happier! I'm glad I signed up. For one it's easy to check my balance and keep track of my spending and purchases. I'd recommend Green Dot to friends and family.

Green Dot is a joke. I have been stressed, losing my mind for two days trying to activate my card. I put 600 on two cards to pay a bill. I was on phone for 2 hours trying to figure out why I can't get my money and all they said was "we will give you a refund." That takes two weeks. Well clearly some bills won't wait for 2 weeks when they're due. Now I had to put everything in my mother's info to get my money so you guys lost my business and everyone I know. This was a horrible mistake to use your service. All I did was stress on how to pay my bill before we lost everything and not one person could help me get my money. So I will never trust you with my money again.

I've been a GD member for years and was very happy being a VIP member until a couple of years ago when I could no longer access a customer rep via phone (system would not route me) and I had important questions so I was forced to go to their social media page on FB and plead of someone...anyone to listen. Thankfully someone from corporate reached out to me but after many attempts on social media. Eventually my questions and issues were resolved but after how much effort on my part, pleading and almost begging. I was shocked honestly to learn that now members had to jump through so many hoops to get a live person to help!

I love my card. I like how convenient it is to use. No hassles!! I would rather have the card than an actual bank account. Thank you for such great customer service. Anytime I've ever had a problem it has been fixed promptly. I would recommend you guys to everyone I know.

I actually was very happy with it when I first started using its direct deposit. I received my checks 2 days early like promised. Here lately that hasn't been the case. Also I think it's unfair we have to pay the atm fee plus a fee from greendot!!

I have had this service for years and have never had any issues. This time I've had money refunded to me on the card from my insurance company. They fail to inform me that my acct is frozen. (Even though it shows I have the money.) For further inquiry I have to submit an original receipt, all my info, and then I still have to wait 10 days. I am absolutely livid. Scam scam scam!!! They can text me and email me about everything else but I received nothing stating the frozen status. Very unprofessional. Beware.

Signed up for direct deposit and my money is missing. It says on the website that I have the money available but when I call the card it says I have a zero balance. It's been 2 days now with no money and not eating. I've called multiple times and they don't know what's going on. I worked hard for that money and I'm so upset just sitting around starving because they don't know how to fix it!!!

I have no complaints. My service has been excellent ever since I purchased my Green Dot card. Whenever I have an issue, the customer service team is superb at solving my problem or making me understand what is going on with my funds. I could not be happier with the service. Keep up the great work!!

I have been trying the last four days to reset my password and have not gotten anywhere with the results. Usually I can write in and reset the password but Green Dot has not sent the link to reset the password. I am very dissatisfied with Green Dot at the present time. This is how I can keep track of where my money is going. Most companies will go reset the link. I was told that Green Dot has no way of doing this.

I have my card for around a year now. I use it to buy bills and make online purchases. My only complaint is being able to get money on and off my card having to pay a fee. Fee to upload money and another fee for withdrawals on top of the fees for the company I use to that. Cost me 6 dollars to out any amount on my card and another 6 to get cash off of it. I think that's a little high and unnecessary. My monthly fee should cover that. But outside of that. I have no problems with my card. It's been a very handy thing to have. And will continue to use my card.

The only thing I don't like about this card is the MoneyPass atm being the only way to pull cash out without being charged a fee. The locations are not accurate and Walmart's atm is always out of service. Other than that, great service.

I love the service but would be better if it had a savings part with it. That way I can save also instead of having to go to the atm and pull money to put elsewhere. Other than that the service is great. You have a faithful customer in me and I appreciate your services.

I've been very satisfied with the ease of access to my transactions. Any issues I've ever had were handled quickly and professionally. I would highly recommend and have in the past to my friends and family. I also enjoy having a person that is well known as a spokesperson.

I have had really good service with my card. I can get information online or over the phone. Direct deposits allow me to get my money quicker. It is very easy to load the card otherwise. Also, no need to buy a load card. Just take it to the cashier of most stores. I highly recommend this Green Dot.

I have had my Green Dot temporary card for several months now. I called the automated system to check my balance and was told I was being transferred due to my personalized card being sent back to them. The next day I went to the grocery store and card kept declining. I immediately called customer service to hear, "I'm sorry. Once we send out your personalized card your temporary card is blocked." This was not explained to me so now all the money that I have to my name is 7 days away (in the mail on the personalized card). I then spoke with a supervisor. I told him the representative did not tell me at no point that my temporary card would be turned off nor in all my years have I ever heard of an institution blocking your temporary card before you receive a personalized one. The supervisor unprofessional and hung up on me. I tried calling back and they put my number in the system where I can't get through to talk to anyone.

I am very pleased with the Green Dot card, the way you load money, pay bills, use of the card as debit. Your onsite website is easy to use. Loading the card is easy. Wish I had more atm located closer to my area so I can get cash when I need it.

Have direct deposit and have never had a problem with my card or my account being wrong. I use it for everything from buying stuff at the store to paying bills online. Have recommended it to friends at work and family. Keep up the good work.

I have been using Green Dot for about 3 years now and it has been the best decision I ever made to give up a traditional bank account. The bill paying feature is easy and keeps me on track with my bill paying. The daily balance text messages are wonderful. I only had to call once and my problem was handled quickly and efficiently. Love my Green Dot!

I would recommend all my friends to use the Green Dot card. The Green Dot card is not like any banks. The Green Dot card help you to manage your money. The Green Dot card will let you know if you have enough money in your account to use for a purchase.

I have been Green Dot cardholder since 2007. I enjoy the convenience it offers. I am looking forward to more features with my card. Some features I would like to see include but limited to; sooner direct deposits, overdraft, better saving options, easier to access account info and more card designs. Thank you for valuing my opinion.

I like the service a lot. My only problem is the lack of ATMs. I live in a rural area so unless I want to go into a store and buy something I have to pay another ATM a fee to get money out. I wish that there was a waiver or a maximum usage charge so I could get money out without being charged. That's the only time I wished I had a big name bank with multiple arms.

I have used Green Dot for about 4 years and have nothing but positive things to say. My money is always available when it should be, the few times I have added extra funds other than direct deposit the locations are close and fees are not bad. I have easy access to my money and if you process purchases under credit there are no fees. Have recommended to many.

I have been completely pleased with Green Dot. I can reload just about anywhere in the country and it has been easy to have direct deposit onto my card. The ability to look up my account online along with being able to call for balance helps me to check my spending and keep on budget. The only thing that I would have liked is for my new card this year to have a chip and it doesn't. I'm hoping that chip card will be coming soon. Overall the experience has been great.

The best feature is getting my direct deposit 2-3 days early! Also, like getting the emails with my account balance daily. The no ATM aspect makes it easier to stick to my budget. Hmmm... One more thing. I like the fact that there are multiple ways to load bucks to the account. The only that would make it better was if I could use it to rent cars.

We have had Green Dot for around 5 years and we have never had any problems! Always up to date. We can use it at any store, food or gas stations. Thank you for having such a great card. The only thing is I have messed up on the mobile and messed up on my password and can't talk to someone about it.

Positive feedback. It has been a good card and is easy to use and only have had a few issues but they have always been solved with no problems. It's better than using a bank and I don't have to worry about hidden fees.

Experience with Green Dot team has been awesome. Can't thank you enough. I would recommend card to everyone. My card expired once they had me updated with one call. Recommended card to my sister. She purchased one also. Thank you Green Dot for such a great card.

So far, this pre-paid card is fantastic!!! I am happy to use it for regular transactions. I always know about balances which is a peace of mind. I just want to ask two questions please. Is there a limit as to how much money can I put into the card? Can I get another pre-paid card please?

Green Dot is great and the VIP program is wonderful. But I truly think that the VIP program needs to be a bit more understanding about its program and also needed more ATM fee place all over. And should be able to have access to withdraw as much money as you wanted to pull out without being denied.

Love that there are NO possible overdrafts. Love the direct deposit option. Love that it is accepted everywhere. Love if it was lost, stolen, or corrupted it cannot wipe out a bank account (savings). Smartest financial move I have made.

The only real complaint I have with the card service is not being able to set up Apple Pay with the card. Other than that I enjoy not having to deal with the banks and know that I get paid when I should be.

I like the Green Dot card. It's very convenient. Keep up the good work. Thanks to the whole team for keeping me up to date on all changes. The only thing is that I have not been getting my updates in an email when I have deposits put on my card.

I love my Green Dot card and account. It is easy and I get paid 2 days earlier. I recommend the card to my friends that are tired of all the bank fees. Even when my direct deposit stopped for several months, my card and account weren't closed. I was able to restart direct deposit without a problem.

I have had problems with banks and credit unions over the years by overdrawing my accounts. I got my Green Dot card a few years ago when I began to have trouble finding a bank that would take me. My only problem with the card was finding a place to cash checks and getting a new card when the one I have expires but the mobile app fixed the check problem with its take a picture of the check feature. Can't wait to try it. As far as getting a new card when this one expires I will let you know how it goes when it comes up again.

I love Green Dot. It's very easy to use and it actually uploads my paycheck 2 days before my payday. I will choose Green Dot any day before I choose NetSpend. Green Dot is the way to go. I would recommend Green Dot to everyone.

Having Green Dot has been an awesome experience. For the last couple years it really helped me when I needed to go out of town. I didn't have a bank account and deposited my check from my magic my previous job. It really did help me out a lot however right now I need to restart my iPass work because I can't get access to download the app to my phone. Restarting the app for my I restarted my password for my app would really help me. I have recommended it to my friends and now two of them have recently applied for the Green Dot card and has successfully been using it. I even told my mother about it and she is going to be a home purchasing one as well Friday. Recommend to bring. I would recommend it to anybody who's you know in college, has a job that has no local bank account. It is fees that come out however it's way better and affordable than a bank in my opinion.

I am very pleased with my Green Dot account. It has served me better than any other financial institution in my life. I want to thank them for all the new services they have added over the years. I tell folks about my positive experience with this bank.

Convenient service, direct deposits process in a timely manner. Customer service monthly fees a little high, have been a member for 5+ years so should be on a sliding scale or free at this point. Long customer service hold times when needing to speak to someone.

I absolutely love my Green Dot card!!! Haven't had any Issues since I purchased It. I can pay my bills without any hassles and I don't have to worry about any overdraft fees and most of all I can use it anywhere without any problems. I would recommend this card to anyone. Thank you!

Some convenience stores don't accept the card at the pump. I have had a couple of glitches where the card wasn't accepted at a store, when it showed that I had a positive balance of cash on the card. Those are the only two issues I have with Green Dot card. Otherwise, it is very convenient.

I have never had a problem with my card. I refer you to all I know. My paycheck is here on Thursday. That means a lot to my budget. I'm glad I used Green Dot. I downloaded your app so I get text to let me know what's up with my money. I like that a lot. You're great. Keep up the best service out there.