Green Dot Prepaid Cards Reviews

Can't reset my password so I'm unable to use online services. Have to rely on ??? machine. Other than that the card has been great. Would recommend for anyone who needs a basic card. It does what it's supposed to do. Have only had to contact reps a couple of times.

Love the early direct deposit, would be nice if they brought back the MoneyPak option where you didn't have to swipe your card to reload. Other than that great service and great response to help questions. Fast and easy to use. Really appreciate the convenience they offer.

The fees are too high! Maybe 3 to 4 dollars is acceptable for a monthly fee but 8 dollars is RIDICULOUS, and as soon as I can I am going to drop this card! ATM fees are also a problem, we need more ATM machines free of fees at our disposal, and then the service would be a very good service.

I have had my Green Dot card since 2009. I use it for anywhere and everywhere. I use direct deposit and my paycheck is always on my card when it should be. Their customer service is always there if you need them.

I just love having this card. It's been so helpful for me and my family. The few questions I've had have all been answered in a timely manner so I'm extremely satisfied with the customer service. I get my deposit 24 hours before my actual check. I recommend Green Dot card to anyone with or without a bank account!

I love my green dot card. I literally have NO problems using it, whether online, for purchases, or at the ATM. My ONLY issue is reload fees. I would actually use it MORE if cash reloads weren't so high. Maybe Green Dot could have a loyalty program of some sort for regular card users?

I am very satisfied with my green dot card. However, mine is going to expire next month and I haven't received a new one yet. But either way, I really like my green dot card. It works and I have never had an issue using it.

I am satisfied with the Green Dot card. I just believe it is very expensive to pay $4.95 EVERY time I load my card at a store. The amount I pay at the store to register my card can be waived ONLY by signing up for direct deposit. That's the only complaint I have with Green Dot. I love the fact I get funds a day early and my card is accepted basically everywhere.

To waive the fees associated with the card what you can do is waive the fee if the cardholder has at least two direct deposits during the pay period. This way they are not charged five to six dollars per month. Lower the transaction requirement to at least 10 per month because sometimes a cardholder cannot purchase 30 transactions in a month.

On your posting said "get direct deposit as early as 2 days" and I had direct deposit. Never did I received it 2 days early. Other than that I have no complaints about my Green Dot card. I actually recommended to a couple days of my friends and family.

I love my green dot card. It has been a great benefit for me. My money is always there two days before the deposit date and that is huge, especially with two kids. It is a lifesaver for sure. It always comes right when I need it and the text alerts are amazing. Thank you to the Green Dot team.

Absolutely love Green Dot! I've had my card for almost 2 years. I love Green dot so much that I've had some family members who now use Green dot. I can use my card anywhere and I love that I get my Paycheck a day sometimes two days earlier than my coworkers. It was a great investment!

There are way too many fees that go with this card. Monthly service fee, withdrawal fee even from an atm. Your company says is free withdrawal. I have 2 separate company paychecks directly deposited onto this card and don't feel a monthly service fee should be accrued at all.

I've had my Green Dot card for many years. I never have a problem. Never an overage fee. I recommend everyone should have a Green Dot Card. So easy to use. Direct deposit always has the money there quickly and easily. If you lose your card, it's an easy replacement.

Tried to deposit check after doing it tons of times and check rejected. You get referred to check verification company and they have nothing. Green Dot no help on phone even though they say card eligible for check deposit. One Rep said "cash somewhere else." Some supervisor should resolve and banking regulators must take note.

I have been trying to get my replacement card since October 11th 2016. Today is October 25th and I still do not have a card. I have called numerous times and I still do not have a card. I am waiting for a manager to call back. Because when I called today he says he has to review my case. I pay to be a VIP member which has done nothing. I was supposed to receive my card in 3 business days. It has been 9 business days and still no card. I have been a customer about 10 years. I have never had trouble before now. But this is too much. I use direct deposit so my last 2 paycheck are In this account and no way to get money until I get a replacement card. If anyone has a better person to call to get this done, Please let me know. You can never talk to the same specialist or manager.

I got a Green Dot prepaid reloadable cash back card and had to register it ONLINE because I couldn't talk to anyone in person with this horribleness company. After I got online it said I had an invalid card and after I put the card number and information through it came through with a notice screen that said "we're experiencing technical difficulties." Afterward I put in the card again and it said the most preposterous thing I've ever heard: "you have exceeded your MAXIMUM LIMIT OF TIMES TO REGISTER YOUR CARD try again in 24 hours!" This is ridiculous. I had to make an online payment today and now I can't. This is absolute **.

I cannot reach a live person and have $45.00 just in limbo. I want to get a resolution but can't reach anyone. I have a moneypak card and all numbers take me to an automated system that kicks me out. Receipt is from Walgreens and no one there is helpful at all. I paid $5.95 plus the $45.00 and my money is gone. Reload pak # is **. Ref# is **.

Bought Green Dot card at Circle K, paid 462.95. When I went to register it the website said it was an invalid card. I took it back to the merchant where he noticed the card in the package was not the same as the receipt. Kinda need my money now, not in 2 weeks.

My electronically filed tax return was submitted using a Green Dot card as the refund option. The Green Dot card was sent to my mailing address but I was unable to activate the card. There was a document upload message that required my driver's license be submitted by scanning to an online website for identity verification. Yet, each time I tried, the response a few days later was that the scan was not legible. My tax refund has been sitting on my card for months and I am unable to activate the card, or to get a live agent by phone who can assist me. The computer prompts by phone refer me to the same protocol that fails.

I registered a new card today and immediately was informed that due to suspicious activity my card was blocked and that I must upload a photo of my ID. I did so twice. Both times, I was informed that the image was not clear enough for authentication. When I tried using the webcam system, the access link was not a link but simply an image; there was no alternative to the image of the link. There is no help for resolving the issue at the customer service numbers. I'd like this resolved immediately (since I need these funds) or to have my card converted to a gift card so that at least, I can use my funds. Thank you.

I have been trying to get ahold of a real person by phone with regards to Moneypak issues. I cannot get through the automated system itself which means my money is just tied up in a Moneypak. I have emailed, but have gotten no responses. This loopholes Green Dot makes you go through are unacceptable.

On October 21st 2016 my employer direct deposited my payroll into my Green Dot account. The funds were not made available. Our accounting department contacted Bank of America who provided us with the confirmation number. I provided that to Green Dot. I even spoke to a supervisor by the name of Ray. He as well as the customer service representative I spoke to stated there was nothing they could do until the funds cleared. We contacted Bank of America again and were told that the confirmation number Green Dot received was the Federal confirmation number and that my funds should be made available immediately.

I had an issue for the first time yesterday with my card. I went to reload it at my local store and my money never reloaded onto to my card and when I spoke to customer service they said it takes 24 hours for them to investigate it. I need my money for my bills and I also cannot log onto my account online. It's keep saying my password and username is wrong and they keep giving me an invalid password. I never really had an issue with using green dot until now.

Early this month I realized there were charges to my card, I immediately called. After being told the charges were entered manually they shut my card off, issuing me a new card and would be processed immediately and instructed me to fill out dispute form, and it would take up to 14 days. No one there speaks understandable English, only an automated line for help and it's been 3 weeks and still I'm out my money. Is there federal banking laws that protect the consumer? This is insane. It takes 10 minutes to wipe out someone's account. Now they're saying could take up to 45 days for me to get my money back.... Time to find a new company.

I've added a star to my review since my issue has been finally resolved. I received my refund check in the mail about a week after my last call.

This company poses as a gift card company but in order to use the money of the card given to you, you must convert it into a debit card where they remove $5.95 per month for maintenance. In order to utilize the card, you must register the card and activate but when you try to activate, the website gives error messages deeming it unusable. Do not buy this card for a gift for anyone! It is more steps than convenient for anyone and a complete waste of your money. Just give the recipient cash or a true gift card! Not this scam of a company. When calling the company, they promote you to load the card with more of your funds so they can take it from you in their "maintenance fee". They can add your money to your card but can't add the money they took from you back to the card. Because in reality, the card sitting in my wallet caused so much maintenance. Ridiculous!!!

I just bought a Green Dot card last night. And next day the money was gone. They block the card saying unusual activities which was a lie. The card been with me the whole time. They talking about send your ID. No I'm not because there is scam going on. I lost out of my money and those people from Green Dot will not help me. I was only going to use it to pay a bill online. I will never use prepaid again. I work hard for my money for someone to take it.

I set up my prepaid card to receive direct deposit. While shopping in Safeway my card and ID was stolen. I reported it immediately. I was told that they would expedite my card in 3-5 business days. That was on October 8th the day that the card was stolen. Today 10 days later and 3 customer service calls later I do not have my new card. Speaking to a Supervisor this evening I was told that there is nothing that they can do. They stated the card should have arrived today. We received our mail but the card DID NOT ARRIVE.

I ordered a jacket on 9/1/16. I discovered the site was a fraud. Along with numerous others I was scammed out of a little over 100 dollars. I called Green Dot today 10/17/16 to see if they could help me get my money back. I was told that because I placed the order myself and not someone else they could not help me. I assumed Green Dot had fraud protection. I am hoping this was incorrect and I can get my money back and something can be done to this site Championslove.com.

Although I live in Texas and had my card with me, someone was able to rack up transactions totaling 850-950.00 in charges... They did several transactions between $49-$50 at Walmart or Sam's in Sunrise, FL. I contacted Green Dot and because the charges are still pending they will not start an investigation but the money is no longer showing on my account. I told them that I never gave anyone my card or my pin number and especially anyone in Florida. The only thing they said is they will issue me another card but I have to wait and see if they will put my money back on my account.

I bought a green dot card and activated like it said to be told I cant receive a permanent card. I have been calling green dot for 3 days now and still could not talk to anyone. I called 7 numbers (626) 765-2000, (800) 473-3636, (866) 785-6963, (866) 795-7605, (866) 795-7597, (877) 434-3578, (888) 297-8525. These are all the numbers that are listed for green dot but not one of them got me to customer support. I had to call and report the card lost or stolen to speak to someone. When I did they passed me around to different reps to still tell me I couldn't get a permanent card because the automated system said my information was not right. They should have someone for you to speak to but Aly rep ** just gave me the runaround.

Yes, I did and it has been resolved. Thank you very much. I will continue to be a loyal customer.

I have been using this card for a while. Now I received my renewal card in mail, but it says my account is canceled with a 0 Balance. I have money on my card. When trying to contact customer service, all I keep getting is the run around saying my card has been canceled with no excuse. I cannot get a live operator to talk to find out what is going on.

I purchased two green dot prepaid Visa cards from a CVS. I activated them in the store with a total of $520. I tried registering them online and it kept saying the card numbers were invalid. After a few tries, I was locked out of the system and told to try again in 24 hours. I tried calling the customer service line and it kept telling me to enter my card number. After doing so, it would tell me to register my card online and it hung up. I had a very important bill to pay over the phone with a debt collector and today was the last day I was able to pay it. Since it's an IRS debt collector, I have no clue what will happen. I'm terrified. I'm sick. I'll never buy a prepaid Visa card ever again.

My card has been blocked. I'm in Goldsboro NC. We are in a disaster area due to hurricane Matthew. I'm in need of food, water and everything. I need my money. I can't even use my card. Can't get a live agent or nothing.. CAN SOMEONE PLEASE HELP ME!!

I applied for a Cash Back card. The reason I went with this particular card is mainly if you deposit at least $1,000/month, the monthly service charge (9.95) is waived. I keep getting charged the fee, even after depositing on average $2,000/month. After contacting customer service, I was told that since I applied online for them card, it did not qualify for fee waiver. Last month, a customer service representative actually refunded my fee, and stated she would make a note in my account to no longer charge the fee. I was charged again yesterday. I called support, and after getting the run around from a representative, I spoke with a supervisor. I was then told that I do not, in fact, have a Cash Back card (even though my card says "Cash Back" on the upper right side, and all my documentation that came with the card says Cash Back, and has the information about the fee waiver if one deposits at least $1,000/month).

I purchased the Green Dot card at Walgreens and loaded it with $100. Within a few hours I was charged at monthly fee of $9.95. Clearly on the Green Dot website it states that the monthly fee of $9.95 will be charged 30 days after the card is registered. I WILL NEVER BUY OR USE ANOTHER GREEN DOT CARD! What a total scam!

Well Green Dot blocked my card for no reason. Wouldn't tell me the reason why. I tried using it at the grocery store. Couldn't buy anything so I called customer service. They would not let me speak to not one person. They sent me a email telling me upload a picture of my identity so I did. They called me ask for my social and birthday and hanged up in my face. Sent me another email saying the same thing. I'm still trying to get my money back that I worked for. What do I do? I need help. They are fraud people stealing people's money and identity.

I have had my card for over a year. I get my paycheck directly deposited onto my card. My card expired in October and I never received the replacement card that they sent. Now I can't access my paycheck, can't buy groceries for my 5 year old daughter and our electricity will be shut off because I have zero options to access my money without waiting the week or longer to get my new card. Seven days is a long time to not be able to provide food for my daughter or gas for the car or pay the light bill. They said I have to just wait for the card. Hopefully it comes this time.

Bought this card on September 19 as a birthday gift and was told upon activation that I would receive the permanent card - the one I could use in 5-7 business days. That did not happen, although I WAS charged $7.95 for using it! Called again on October 4 to let them know I never received the card and was told a new card would be issued that day and to allow ANOTHER 5-7 business days to receive it. Nine days later, and I still haven't received it. After being disconnected and routed to 2 different people today, I was finally able (I think/hope) to request a refund of my money. Was told the refund will take 2-3 WEEKS. Will never, ever deal with this company again. It's a ripoff.

I would give this company zero stars I could! I've been a member for over five years and have always had horrible customer service! That's if you can pass through the automated system to speak to one of their supposed reps. They don't listen and could care less about your needs. I asked them if I could have more than one card. They said yes. So I bought a new one and put $400 on it. When I registered the card, they said I didn't qualify for a permanent one! Now I can't take the money off the temporary card or transfer the balance to my other card. When I saw a charge on the account I didn't recognize, they canceled it without giving me notice! Wouldn't let what payments I had come if out to clear and said that there was nothing they could do! While talking with this supposed supervisor I had asked that they could at least send the check to where I was staying which is 200 miles away.

I bought a green dot prepaid card today and set it up correctly... I thought. Well, I was wrong. It showed I had the correct amount on the card but when I tried to purchase something online I received an error saying "Card invalid". I tried contacting someone from the company and was unable to. I contacted the automated number and entered my card number but still it said "invalid card". This company is a joke and scammed me out of my money!!

I recently purchased a Green Dot reload card and they took my money and customer support would not help me when I tried calling in 100 times, very disappointed. I was once a loyal customer. Not anymore!

On May 13th 2016 Green Dot Bank/Walmart moneycard took my direct deposit from my employer yet did not allow me access to my funds until May 24th. This resulted in my wife being hospitalized because we could not purchase her insulin, caused the loss of my 1994 Harley Davidson motorcycle, 2 rifles, a shotgun and a pistol all to pawn shops. If they would have allowed me access to my funds, I would have been able to pull everything out of pawn and kept my wife out of the hospital. I am now asking for $12,000 to replace all the items lost as well as some form of punitive damages.

I have tried emailing this company and get no response. I think this a big scam. I bought this card as a birthday gift, and the killer part is I bought it from Wal-Mart. So they are in with the scam. Didn't want to refund my money stating that I need to contact Green Dot. They have to know that it's no way to get in contact with them. It was just $25 bucks. I even tried to set up deposit so she wouldn't be disappointed, still saying, "Invalid". But please for folks that can't afford to lose anything, stay away from Green Dot. Too many other ones, I didn't look at Green Dot reviews. What a mistake, I hope this helps the next person not fall victim.

On 9/23/16 a retailer of Green Dot Cards misinformed me as to the capability of the card. Less than 24 hours (during which time Green Dot employees misinformed me several times as well) later I cancelled the card. At that time Green Dot told me I would have my refund by 10/7 AT THE LATEST, but we assure you it will come before that. On Saturday 10/8 they are now telling me I'll have it within another two weeks. So they basically swindled me out of $276 CASH on 9/23 and will get me a check for $270 30 days later. If it's not illegal it should be.

I loved the card but the monthly fee and the store fee is too high. You pay anywhere from $10-15 just to put your own money on this card. This card needs more English speaking staff or people that can understand what you are saying. They give these textbook answers and only have 10% of your question in it. She told me that her supervisor would say the same (let me be the judge) then they told me to call back if I wanted to talk to a supervisor. She was rude then told me she was ending the call. I called back and I was told they sent me mail or email which was (bs). If I got that mail about the fee change I would have looked into a new prepaid card.

Purchased card to receive disability from the va. I reported never receiving a card. They locked my account after charging for the card and rush delivery for a card never received. I tried unlocking with veteran ID and receipt from DMV for new id card. They wouldn't take it. My card is still locked, lost my house, my truck broke down can't make my Dr. Appointments. I can't even talk to a person and when I do they transfer me back to automated service that goes nowhere. Lost my id during a evacuation from a fire. It's been Almost two months now that they are holding my funds. They locked my account for their error. Now I have a card I can't activate, and a customer service department that is incompetent if you can even talk to someone.

I wanted to load funds into my PayPal account using a new "reloadable" PayPal cash card. It didn't work so the Walgreens manager handed the clerk a Green Dot card and I loaded 500.00. When I got home and tried to load my PayPal account I noticed he had loaded a Green Dot prepaid card instead of the one that works with PayPal. So I began trying to find out how to contact Green Dot and I found out it was impossible to actually get a working phone number so I sent an email with all my contact information and it said someone would contact me within 48 hrs, I believe.

I got this card, put 100.00 on it, paid a phone bill of 35.00 and there is 58.19 still on it. I used my boyfriend's last name not thinking about it. Told customer service that's what I did. They put a block on my card. I sent a copy of my ID 10 times. Still can't access my money on it and they say there is nothing they can do. All I want is my 58.19. Asked to speak with a manager. They said there is not one so I guess if no one contacts me I will have to get an attorney to take care of my issue. Thank you, will never buy anything from Wal-Mart again.

I went to my local 711 to load my PayPal account and found they were out of the PayPal My Cash cards, so I remembered seeing the Barcode scan method before through PayPal. I proceeded to my PayPal and went to "add money" and was redirected to the Green Dot website which only had CVS and rite aide as Barcode loading stores available. Knowing CVS was right down the street, I chose this option. However, when I was redirected to the next page, the change retailer drop down became available and 711 was an option. I then generated the Barcode and had the clerk scan it for the $60 I wanted to load plus fee. I received no funds, no emails, no nothing regarding the transaction as it said I would get an automated email when funds were loaded.

I do not know even where to begin. First of all the customer service is the worst!! Instead of trying to help they give you the runaround. I was supposed to get my direct deposit put on to my card which my employer can confirm that it was successfully accepted by Green Dot 4 days ago and Green Dot says different. Triple checked to make sure the account number was correct! & Green Dot can't even help me see if it got deposited into another account or WHAT HAPPENED TO MY MONEY. When I ask to speak to someone else I get put on hold and the same lady comes back on and say "Sorry there is no one else available because of the call volume".

I filed a dispute with Green Dot over a fraudulent charge made with my card online and after a month they finally approved my dispute and credited my account the 150 dollars they owed me but then 2 minutes later they debit the 150 dollars back off and when I called, they said they changed their minds and decided not to approve my dispute and told me they closed the dispute and there was nothing I could do. So I'm gonna contact the BBB and the FDIC and get them to help me. Green Dot continues to rip consumers off and doesn't stand by their card holder agreement. What can I do as a victim?

430 dollars disappeared from my account and when I inquired as to where it went, all they could do was give me gibberish. I have no idea where it went and neither do they. In short don't trust them with more money than you can afford to lose.

There was an unfamiliar charge on my card. The rep said we had to cancel the card. I said "OK let me just get money out." She said well what is my urgency that I need to get money out right now. Very disrespectful as well as none of her business is my money and oddly she says she was going to cancel the card but I have new charges!!!

On 3 separate occasions I called Green Dot's so-called customer service line to inquire about my direct deposit and a charge I was given. Every time I call I have a rep repeat the same three lines regardless what question I asked. "Ma'am, as soon as it post it will show you online." I understand but when it post it will show you online" or the best one yet, "I don't see it posted to your online account. Obviously I'm not seeing it online either which is why I called. The rep should be able to access more than I can online. So after being prompted through the same routine over and over again, I was placed on hold twice only to be told no supervisor is available. Every time I call them this is their response. I am always told that they are in a meeting.

I purchased a Green Dot card 9/19/16. The card was lost or stolen. I have been calling the company since 9/20/19 without being able to talk to a live person. This is ridiculous. I also have been emailing and finally someone emails me back to tell me to go online or to call the same number. I have been calling for days. My problem is the card is lost or stolen. I don't have a card number so I can't talk to a live person. I can get the card with no problem but having a problem is not important. Can someone please help me? I do have a receipt of purchase that is fading away. Please help me with this company. Thank you!

I purchase this card and loaded 200 dollars on it and they block. The Green Dot card was block 15 minutes after I left CVS store and I paid cash for Green Dot and they took 200 dollars from me and told me they don't need the receipt. Fraud. Don't buy this card.

I bought this card almost a month ago and it still will not let me register. It keeps saying "We apologize, but we're currently experiencing technical difficulties. Please try again later." And when I call they say they cannot connect to servers.

I get direct deposit and I get it early. No fees because I use the card frequently and deposit over the $700. It's accepted anywhere and I can use it anywhere. I've had no issues using this card. I don't have to worry about overdrafts. And no extra fees. I love having this card available.

I have been trying to register this card since Thursday but haven't been able to because every time I go on the website, it says they're having "technical difficulties". I tried registering it by phone and was transferred to customer service where they told me the website would be back up in an hour & it's been three days now. I put a lot of money on it and I really need it.

I have never really had terrible experience till now. Never good but this is ridiculous. After a couple days being denied or declined I finally called customer service to find out what was going on because I could call my account it would say my account balance but every time I used it it would be declined. Customer service proceeded to tell me oh there's a hold on my account for suspicious activity. I asked how suspicious could $8.16 be. I appreciate it that they were looking out but how do I fix it? They said go online and upload images of my state ID which I had no problem with and they said it be 2 days so they can review it. So I hung up went online. After my card number I put it in and it said it could not find my information with that account number.

On September 14th I purchased a Green Dot Walmart money card. I uploaded $145.00. I paid $1.00 for the card. When I registered my card they claimed they could not verify so I could only use it as credit. I was very upset. I called the so call customer service. No one could do anything. The csr didn't even want to transfer me to the manager. It put me in such a bind. I needed that money for my son's funeral. It is now the 1st of October and I have yet to receive my money. I'm going to be livid if I have to wait another "2 weeks". Someone needs to contact me immediately. THIS IS A SCAM!! I tried to call customer service to check on my refund and they wouldn't put me through to a representative. I will be reporting this to the BBB.

I attempted to activate a NEW PERMANENT WAL-MART MONEY CARD/DEBIT CARD. Their equipment, with the robot voice, told me that I could not get a new permanent card, "due to my previous activities" and because they, whoever "they" are, could not VERIFY my identity!!! NONSENSE!!! I loaded $ 475.00 dollars on this card, TODAY, September 30, 2016. Now, they -- the computer robot voice -- says that I cannot have access to my MONEY!!! However, out of the goodness of their hearts, they will ALLOW me to make purchases. This is bank fraud, pure and simple. This is a violation of so many Federal and State statutes, there is literally no telling how many!!! BOTTOM LINE: This is a WARNING, I get access to my funds or I will sue good folk at Greed Dot Bank. What is meant by the term LITIGATION?

Got a 260.00 card for my daughter today from 7-11 and she tried to activate it online. It gives a balance but says it's an invalid card until you put in all the numbers. Tried to use it half a dozen times but it won't go through. According to the ad you buy it and use it immediately. There is no number to get ahold of ANY HUMAN. I found at least 6 numbers online but none of them get a person. If I wanted to wait all weekend to use it I could have just nixed the card. We will NEVER buy or recommend this card to anyone. Customer service is everything. It acts like she never registered it except it gives a balance.

I need to know why was my card blocked? I'm distraught. I put cash on my card to pay my bills, now I have to wait... I didn't wait to put the money there and need to know why do I have to wait. I wasn't blocked from buying the card or putting money on it so why is it a hassle to get my cash off?

My son who lives in another city needed money really fast. I could not afford to send it through Western Union and pay high costs. I remembered he had a Walmart MoneyCard. So I bought a reload pack on last Thursday, September 22nd. He followed your process on your website and was told to wait up to 48 hours. As of today 9/30/2016 at 9:34 am CST, not one dime of the $500 is on his card! He is unable to log in to the MoneyPak website to even check the status. I am outraged! He and I have called every number we could find for your company. No answer, no assistance and still no money! This was my hard earned money that Green Dot has had now for too long.This is ridiculous! My son really needs these funds.

My friend bought me a MoneyPak card in order to reload my RushCard and when I went on MoneyPak to reload it gave me an error message saying "invalid MoneyPak number". It's very frustrating because the money that is on the Moneypak is for My rent and today is the due date. Me and my kids are about to be put out and I've tried everything to get this problem fixed. The takers. You feel like they don't care.

I've sincerely appreciated your services. Since 2009, I've been wary of 'normal' banks. So saying, I'm happy Green Dot is around. Suggestion for improvement: Make the webpage able to do login/password recovery, so the system doesn't lock out (If I get it wrong once, the system locks me out for 24 hours). Thank you!

I enjoy using my card. I never or rarely have any issues. I've been using my Green Dot card over 5 yrs now and Yes I have been recommending green dot to everyone I know who don't have or use banks accounts for 1 reason or another. It's convenient, no hidden fees, no harassing calls, no overdraft worries. Green dot perfect for Me!!! Keep up the GREAT work Green dot!

I have had a wonderful experience with your card. I don't have a regular bank account and love the convenience of using your card. It is accepted at all the local businesses and establishments.

I work for the state of Texas. I have had this card for two years now. Everyone I work with banks with or uses debit cards which release their funds upon their bank receiving them. However this bank (card) does not release your funds. They will actually hold onto your funds for at times a week until releasing it on the check date, or after if it falls on a weekend or holiday. I do not see the interest on this money which sits for sometimes up to a week in their bank and when calling the automated service to inquire about my transaction history the recording falsely states "your last deposit was in the amount of... on..." The date you are given in the recording (for your records) is not the date they released it to you but the date they received it. There is some fraud going on here and I will not recommend it to any of the state employees I work with.

The card is great but the monthly charge outrageous. We use these type cards because no credit that means usually we have no money and you want take my last 7 or 8 dollars. I know you have charge some but come on now.

What started out as a quick reload of a PayPal card turned into a nightmare. I've been using the Green Dot "service" off and on for years to load small amounts onto a PayPal debit card that I've had for 9 years. I use it for my music projects and some other hobbies, it allows me to do some fun things and track my spending etc. I went out to the local grocery store and grabbed one of the cards like I always have and loaded some cash on it. Then the nightmare began! I come to find out that for whatever reason, Green Dot can is not associated with PayPal anymore? So I called. Automated answer. Then I got online. Wait... there is PayPal working with Green Dot... but? It all smells fishy.

I would love to have notifications on my phone that would let me know every time my account is used. Other than that, I have absolutely no complaints. I really like the fact that there is contests that give me the opportunity to win some extra cash. Keep doing what you're doing!

Green Dot is a great card to use. I have direct deposit going to my card. We should get bonuses end month that we don't go in negative. You can also use the card anywhere that visa is use at difference store.

I like the service and the mobile app is good too. I would like to see the daily limit with ATM's increased just a little. Also, some companies do not recognize the card or account as a valid VISA account! Overall I would recommend it.

I have used Green Dot for many years and have never had a problem. Your rates are fair and customer service is incredible. I am completely satisfied with my experience and would not even consider going back to "local banking". I appreciate the tremendous service and hope to continue doing business with you for many more years.

Since I was a VIP member I would not be charge a ATM fee as long I use the one you selected. I was never charge until now. So disappointed. Hope this get corrected and please contact me. Thanks. Overall satisfied.

I have had great experiences with Green Dot, including their value, reliability and customer service. I have used them exclusively for several years as my banking system to avoid issues, and since I deposit more than their minimum, I avoid all of their fees.

I lost my card during my daily business. Logging onto the mobile app to look for information on contacting Green Dot. There isn't any. Even going online to the mobile browser didn't give any help. I ended up going to Google to get a phone number. Aside from taking a long time to get my card canceled and a new one on the way (all automated) that could have been time that my card could have been found and used. Not happy with that and the fact there is no live support. The other disadvantage is you cannot use the checking account number for transactions because it is too long. My advice is go to a real bank or switch to NetSpend. Once I get my new card and clear out my money, I'll be doing so.

Originally purchased this card because the college for the boys only accepted MC... I had a VISA. I have kept it even after the boys graduated. I have never had any major issues... Anything that has arisen, GREEN DOT has been great at getting it resolved. Now I would love for deposits to be easier outside of direct deposit... Like taking a picture of checks to be deposited into account.

My experience with the Green Dot card has been fairly good one. I've seen online where it's been called Green Dot Bank. Just wondering was there branches to come? I think it would be a great idea. I also you the app I wish you could do all the things you can do online on the app. A nice update to do those things would be nice.

I can say I have everything in a card I could want from Green Dot. No cleaning fee because I get direct deposit. No overdrafts because the card won't allow it and the one miracle time I did overdraft I had no fee. Awesome. Easy. Cool to check online.

I think this is a good card. One it doesn't take money if nothing is on the card. I like the direct deposit but the two days before is not correct. I never get my money that early ever. Maybe a day before but even that hasn't happened lately which was one of the main reasons I got the card. But I digress, it is still a great card.

I had to get an account so that I could have direct deposit for a new job. Bought the card and registered it no problem. I thought great until payday, not great. My money is being held for three weeks because it's a new card. I work for a living, I can not wait three weeks for my check. If I had been told this BEFORE my check was deposited I WOULD have made different arrangements. However since I was not informed until after the fact I will be paying reconnect and late fees for the next couple months instead of taking care of the bills that I had hoped to. Thanks Green Dot. You really suck.

Lost my card and it was replaced in a timely fashion. My payroll check is consistently available 1 to 2 days early. Have easy access to my balance and transaction history. Like how I can track how much is needed to avoid monthly fee.

Using this card has been a great option to banking at a traditional bank. I would like a new card. My card expires November. Thanks for the alternate banking source. It would be nice to have a customer service number to call too.

I got a card. Have yet to use it. Now being told to upload my ID. Where do I go to do that and I don't get why I would have to if I haven't even use the card. They have taken 10.00 off my card and I haven't even been able to use it. I will never buy this product again. I just want my money back.

I've used Green Dot in the past and I loved it but I went in recently and got a temp card at Dollar Store. I bought a MoneyPak few days, read later to reload my card and then when I went to reload it I was told that "you cannot do it on a temporary card". So two weeks later I called customer service asking where my card was. They said it had been sent in the mail to give it another day. So I called customer service the next day and apparently was mailed to the wrong address. So here I am 4 weeks later still waiting and still no card. I am going to lose the money that I bought on the MoneyPak due to my card not being here on time. How sad. I'm a single mother of 4 kids struggling.

I recently purchased a Green Dot gift card from the local Walmart and attempted to make a purchase online. The vendor claims the transaction was declined both times they attempted to debit the card. My Green Dot transaction history has shown the funds as "pending" for days. Upon attempting to contact Green Dot Bank, of course there is no way possible to speak to a human being. I'm now stuck with no recourse except to post on here and hope for the best. I'm an honest customer who is now out almost $100 with no one to assist or answer any questions. Thank you Green Dot Bank for being so unavailable to assist a customer.

I have had the most unprofessional, discourteous experience with Green Dot Support in getting my money back. I had an apartment complex run my debit card for 2 different amounts, both of which were voided after complications, and now after talking with the merchant and finding out that the merchant successfully voided both transactions and gave me receipts for, Green Dot has been giving me the runaround for nearly a month now and keep pointing finger at the merchant (Merchant has been fully cooperative and helpful).

This cardholder company is complete trash! Three days ago, I had $21.42. Today I called and I have 88 cents! I called and they said it was a mistake and that my money was back on my card. They then said never mind! It's because a dispute that got denied and they took MY money for it. I added that money you took. Now I can't call customer service back because oh, I called "several times" if I don't get my money back, I will have you all sued! Give me my money back!

I put money on my debit card and was charged twice for the cardholder fee and when I contact customer service they gave me the runaround to get my money back. They never put a supervisor on the phone and they never call me back on the matter is. Have been a customer with them for at least 3 years and this time is it really shocking to find out they are poor service on refunding your money in a 24 hr period like they claim.

You were very helpful however you should fix the glitch. Also one individual did initially tell me there was nothing she could do and I had to go back to the retailer and they would take care of it. But in the end it was all straighten out.

I reported my lost card online last night. The Green Dot website boasts Rush delivery within 2 business days for an additional $14.95. I chose that option as I need access to my money as quickly as possible. After submitting request, a message pops up thanking me for my request, etc. I wasn't comfortable not having any type of confirmation number or email so today I called just to confirm and check the status. That is when I was told it would be 3 business days before receiving the card. Not 2, but 3. Which means the website is posting false information. I'm not the type to fuss over one whole day but when person can't access their money at all, every day really counts. Needless to say, not only am I broke for the next several days (b/c it is now the weekend) but also very disappointed with the Green Dot card.

Love the fact that there is no overdraft fees. Recently, I bought some stuff online hoping that the money on my Green Dot card would be enough for the payment but during checkout I realized it wasn't enough. The transaction was on hold until I had enough money on my card to pay for the goods and I wasn't penalized for that. Thank you so much Green Dot team.

I called and spoke to a rep about not having received my card. She told me to give it another week. I did and still nothing. Again, tried to contact and was kept on hold 25 mins. I finally got my card a week late.

At first I was excited about purchasing my Green Dot card. I even went so far as to load extra money onto the card so that my bills could be paid with this card and I also called to get my info and set up direct deposit with my job as I had planned on becoming a long time cardholder with Green Dot. Unfortunately I never received my official card in the mail which I was told would take 7 business days. I called and reported the card "Never Received" and was told I would receive another in yet another 7 business days!!! By this time my electricity bill was due and I was forced to set up payments arrangements because the last of my funds were put onto the card that is apparently in limbo. Sadly enough, another 7 business days went by and I still did not get another card in the mail.

Only location within my zip code 43762 was a Walmart located in Cambridge on Southgate Pkwy that your site said would load money onto my greendot card with a check. Drove the 10 miles and they said they could NOT do it with a check. Was very disgusted with your site saying they do and Walmart for not doing it. Please correct.

I used this card all the time. Unfortunately, when I started using the card less often, the monthly fees went up from $4.95 to $7.95. I do not feel this is right. I should not be charged MORE for using the card less. I still kept a healthy balance on it, so why am I being charged these large fees? I have also been a long time customer (8 years) and still the fees are high. Also, when my paycheck is direct deposited to this card, it doesn't show up in my balance until the next day. My brick and mortar bank shows the deposit on a Thursday after 3PM EST. The deposit on the Green Dot card doesn't show up until Friday after 8AM EST. Money is money and it's all direct deposited, so why do I have to wait a day to use my Green Dot card? I would appreciate some answers. Thank you.

I have had excellent experience with Green Dot and have recommended and continue to recommend the wonderful services provided by Green Dot; with a favorite being easy transfer and quick turnaround for deposit.

The first card I did not receive so I had to order a new card. Let me tell you once you do that it cancels your temporary card. I paid an extra 15.00 to FedEx it 2-3 days. They cannot provide me tracking number. I called FedEx and they don't show my address. So now I cannot use my temporary card and now do not have the second card. With no help except them saying "I'm sorry we might have to send you a new card."

My experience with Green Dot has been pleasant. I've not had any problems using the card anywhere. I find most of the the features useful. My direct deposit usually goes in early.

Easy direct deposit into the card for use. Low to no fees based on amount to be direct deposited. The downfall is the lack of ATM with little to no fees to withdraw money. However, this is of little need for myself to use this feature. I use the card as a back up for emergency and food each paycheck and have partial deposit to be sure I have this money set aside each month.

Overall I have been happy with my Green Dot account. If I could change one thing I would make it free to add cash to my card. Other than that, I have never had a problem. My money is there when it's supposed to be and the text message updates allows me to keep track more easily!

I am so frustrated with this card. I've had nothing but problems since getting it. This is ultimately the last straw. From the beginning when I first got the card and loaded it, I was only able to use it as a credit card and could not withdraw funds. Next I used it at a gas station and didn't realize they were going to hold $75 and I was flying out of town and needed the money and the customer svc rep could care less. So I've limited my use of the card. I recently had to use it to have my government benefits deposited. I was told it should be available on 9/21/16, even though it was processed the prior week. I did not receive the money. I called cust svc several times and was told something different each time. Ranging from I would receive it up until midnight that same day to it could take several pay periods which it is not a payroll check.

I am very satisfied with the response I get from Green Dot. I have two cards that I use. It is so easy to reload them. I thought I would have to purchase another card when my card expired. But I was surprised to get another card in the mail. Thank you so much for providing this service to people that are unable to get a regular credit card because of their credit scores. Hopefully this is a way they can build it up. Keep on providing this service. I will be using it for a long time.

Aug 15, 2016 I returned my U-Haul truck and was told it would take 3-5 business days for my money to be returned to my card. Well, 1 month later, numerous calls to both U-Haul and Green Dot, 3 statement of release forms from U-Haul sent to Green Dot by email and I still don't have my money! This has been a nightmare! I called 9/18/16 and asked for a supervisor to be told there were none available but will have one call me back in 1 hr but the call didn't come through 'til 9/19/16 at 4:30.

Green Dot a great company who gives chances to those who messed up the credit and being able to get an account. It help with a lot less fees, less hassle and more importantly its straightforward fees and not a rate which can change on a daily basis. Wish there had more things to offer. If they become a bank I want in as a customer. I GOT THE BLACK V.I.P. CARD. Yes GO GREEN DOT.

I bought a prepaid card from Dollar Tree and got home went on the website and tried to activate the card. Got a error message then when I tried again it said the card was already a account. I called the number and spoke with someone who said my card was under someone else named Krystal **. That is not me. So I was told to send in my receipt and card picture to verify my docs and I would get a refund. I waited a week for an investigation and called every day and was told the card was closed and I can't get my 400$ back. I'm pissed and I am filing a lawsuit. Anyone else been through this email me **.

I have been a Green Dot customer for several years and very pleased. If there is an off transaction they will stop it immediately until you call and authorise. There are no overdraft fees. I get my direct deposit sooner than any other employees of mine.

I love my Green Dot card. I have never had an issue and did have a new card sent to me after a store's security breach. I have recommended Green Dot to friends as well.

I've had a Green Dot card for years and it has served me well. There aren't many fee free ATMs in my area but my VIP status tends to negate and ridiculously high ATM fees. My only complaint is that I didn't receive a black card when my old card expired. VIP members are supposed to get a black card so I was surprised to get a normal one.

I've enjoyed my experience with the Green Dot team. My direct deposit is always there when I need it and with banks I've always had issues. You guys have done a great job. Not a single complaint.

I love my Green Dot. I just wish there were more free ATM locations. I use it for my Direct Deposit from my job and it is available the day before payday which is great. My paychecks cover the minimum balance needed so I don't have to pay the monthly fees which I really appreciate.

In the past I did run into a problem but it was handle and I have been happy every since.

This has been a great experience with this card. I have had no problems with the card. I have Direct Deposit on it and my money is on it when promised. I have many of my family members using the card for everyday purchase and one of my family members was able to use the card to rent a vehicle.

At first I got the $5.95 fee or whatever the change was, but then all a sudden it raised to $7 something and I tried to look into it but there's not much information about it and there's no way to contact anyone. I wish I could find it on more apps, like Mint, etc., but that's not a huge huge deal to me. I do like the simplicity of the card though. It has helped me a lot with not overspending. Awesome without all the debt and credit card chaos.

The experience has been positive for the most part. A couple concern are the fees for usage as a premier member, not sure that it is fairly assessed. The other concern, the interface between Green Dot cards and Banking Institutions. Bill paying and transfers are difficult at best.

First of all I wanted to have a direct deposit put onto my card so I called customer service on September 2nd and the lady said it would be fine that I just had a negative $6 that they would take that money off of the money deposited onto my card. Then on the 14th of September the money was deposited on my card and they said they were going to send it back because the card was expired which the lady had never in for me and I fail to realize. Well after talking to customer service they decided that instead of sending the money back they were going to send me a new card in the mail. Then on Wednesday September 20th I called to find out where the card was because it still has not showed up yet. And the lady told me that I pushed number two and that they were sending me a new card and that it would take another 7 to 10 business days. That the card that they had already sent in the mail would not be valid anymore.

I bought a Green Dot debit card from Rite Aid on Euclid Ave on Sunday Sept 9. I activated it then put it in my purse. When I tried to use it for the first time I was declined, stating suspicious activity, **! I put 60.00 on it and I did it so I would not spend it quickly, as I am on General Relief. I tried for nearly 22 hours to remedy the mistake, and all they did was keep putting me in the kick line loop. I am furious and will never use Green Dot again, because as a result of their bull, I stayed on the street due to no bus fare home, am still broke, and their response is to upload my I.D. They have no idea what I look like, that's why we answer 3 security questions when activating the damp card, which I still remember.

Lost card and called within minutes to cancel and assumed they stopped usage. Well they authorized payment and released my money and then giving me the runaround about 10 days to investigate. They know who they gave my money to, but refuse to refund my account now. This isn't sitting right with me and I faxed and emailed them, shouldn't take so damn long. Never had a problem but now I want my money. Won't bad mouth just yet, but they had the audacity to ask a question like "did you contact the people who your money went to," well there's no damn number. I want and need my money NOW, tired of being nice and cool. They need to come up with something to verify the person when it's big money, no phone call or nothing.

Since being a member of Green Dot I have yet to have any problems. The mobile app makes it so easy to keep track of what you have spent and review your balance. It is actually a lot more easier than dealing with a bank, plus for VIP it is a very responsible monthly fee.

Went to Kroger to get MoneyPak to reload my PayPal. Pay $300 to use MoneyPak. Go home to find out I can use MoneyPak with PayPal anymore although it says it possible on the website. Go back to Kroger to purchase Green Dot card so I can use the money. Register the card but find out it won't arrive for 7 days so I can't use the MoneyPak. Card arrives. I try to login to MoneyPak but it won't let me log in or reset my password or make a new account. Call customer service, on the phone for one hour with no resolution or trouble ticket. Ask the support people if they every used Green Dot or MoneyPak and they could not answer me.

On 9/11/16 at 10:05 pm I purchased a moneypak at walgreens. I was unaware of the reload limit $1000 which I think is not right. But, I was unable to reload my card due to exceeding the limit. Tried to load the moneypak onto another card and it said the funds were no longer there. I exceeded the limit so I cant use my card for a month. I got an email saying to write a moneypak receipt request which I sent back. I sent my receipt to moneypak and all. Still have gotten no reply. Called Green Dot and they cant tell me where my money went and said they cant refund me nor help me. They took my money when Im in a crises. I would like to know where my money went and when will I get back.

I purchased a card for vacation for my son to have spending money. I can't register the card. Every time it says there are technical difficulties and try again later. If you try too many times you exceed the attempts. I've tried doing it by phone also. When it comes to the end they can't connect to their system. I demand a supervisor but get sent back to the automated number which tells me my card isn't registered which puts me back to the registration number. A big endless circle. I've made 12 phone calls, to no avail. I've sent three emails and have heard nothing. I guess I lost $100. I would never recommend Green Dot to anyone.

Today I used my Green Dot prepaid Visa at a restaurant. I tipped my server $5. Our total was $34.93. After dinner I rechecked the balance on my card and I had actually been charged $41.02. The restaurant said that they had only charged my card the original $34.93. I call Green Dot and was informed that they took the additional 6.99 off of my card. They (Green Dot) added TWENTY FOUR PERCENT gratuity to my bill even though I had not authorized this. Their response? "Well next time I suggest you read our terms and conditions before using your card." I asked for a supervisor and she told me she was one. I said I wanted to talk to someone over her and she said I would have to schedule a phone appointment and wait up to 15 days to speak to someone over her which is CRAP. They will not refund my money because by using the card means I automatically accept their terms.

I really am mad right now at Green Dot. I just bought my Green Dot Visa Card, says card is invalid. I paid $234.05 on my card at Dollar General. I kept getting information from greendot.com/racing, saying to please enter a valid card number. I did. I overlooked and checked it multiple times. I called and kept trying, I am so mad I can't get ahold of anyone. I need to pay my bills asap. I am so PO!!! If Green Dot sees this call me PLEASE!!

This process to recover password is garbage! I do not have the phone number anymore and I cannot get anyone on the phone to change the password or the phone number to my MoneyPak login. And being that it is an emergency for the money that was transferred from my mother by using a Green Dot card MoneyPak I can't use the login and there is no phone number and no contact information whatsoever for this company. I use the old phone number and social security number four digit ending and it says it sends me an email and a text. And what's the purpose of changing your phone number when you don't have it anymore sending a text to that phone and then promising an email as well? And that doesn't even come after days and days of trying and every time that I use four or five attempts to try to login it tells me I have to wait an additional 24 hours. What kind of garbage is this?

I recently bought a Walmart Visa Gift Card with the agreement of Green Dot on 09/12/16. I put $45 USD on the card + the $4.95 USD fee. I didn't register it before I tried to make an online purchase with the card at 11:30 pm for a CVS digital gift card. The payment was on a hold and didn't receive a confirmation about it being unable to process until 6 am 09/13/16. I then went to register my card with Green Dot on their webpage also went to check my balance of my card. The payment that was unable to process was not refunded back to my Visa gift card and it has already been roughly 3 business days. I contacted Walmart customer support and all I got was an automatic person, you can't speak to a real person.

I like Green Dot. Like any other bank it has its problems but overall it's a card to have. I have got some of my friends to use Green Dot. This is a card that I will and recommend people to use.

I lost my card the other day and tried to contact Green Dot for a replacement. You cannot get a live human - it is based on all computers. Which asked redundant questions. If you lost your card most people will not have the last four nor the back of their cvv numbers. So to demand this in order to continue is completely stupid - the card is loss. Luckily I was able to locate the last four of my card number from a previous bill I stumbled across to try and report it lost. I think I reported it loss but have not got an email or a phone call from anyone to confirm it went through. So I called back to check and this time it says the last 4 are invalid. I just called to check to see if the new card was ordered and on it ways and to check my balance because I just got paid on this card today. Now I have a whole paycheck on there and do not know if I have a new card on its way or not.

I really like how quick I receive my direct deposit and how easy it is to navigate the site and my account, but I only have one issue that was never solved although I emailed Green Dot many times. I'm still not able to access my online account.

My mom purchased a Moneypak reload card from Walgreens for me. Upon receiving it, I tried to register online so that I could add funds to my RushCard. I received an error message, and was told to try again. I repeated the process several more times, and still received the same message. I contacted RushCard, and they gave us a toll free number to contact Moneypak, but that number is no longer active. We are now out of $100. There has to be something that can be done with this company because of the amount of complaints I see posted.

I feel that it's ok having Green Dot but we should be able to get a new card if we lose it sooner than two weeks and we should be charged .50 for using a ATM on top of the ATM fee!!!

My card has been a very good product. The few errors that have occurred were corrected as soon as possible. All my deposits have been posted within a few minutes and my funds have been made available to me. I have set up an automatic withdrawal that's been processed correctly every month. So far their advertisements have been met. I'm very happy with it.

Well let me tell you, have dealt with Green Dot since 7:00 pm on Sept 12, 2016 till 4:00 am Sept 13, 2016. I purchased a prepaid MasterCard. Loaded money on it to send via Western Union online only to be told 9 hours later, "Oh sorry, it's a temporary card and you can't use it for that." Also I asked to transfer it to my personalized Green Dot visa which I didn't have on me so that's why I had to purchase a different card. "Oh no, no, no, Ms. **, we can't transfer your funds from temporary card to personalized one. Sorry we don't have that capability." But let me say if it was their love one in a pinch and needed that 20.00 to eat on I bet they we like move those mountains to do for their love one. Not to mention cost me 3.95 for loading the card and within a hour they sure took their 8.00 fee. Not what a night I have spent back and forth with Green Dot and Western Union.

I was given this as a gift. It looks like I need to activate it by registering it. Registration requires my social security number. I am not willing to provide that. Tried to just add it to online account without the registration but couldn't provide the "name on the card" so it was unaccepted. Worthless!

I'd like to go on record stating that my issue with Greendot has been resolved. After seeing my post on here, Dora from Greendot Corporation personally called me to resolve my issue. She really went above and beyond for me to make sure I was taken care of. I had been feeling that everyone at Greendot just didn't care about me or my situation, but Dora took the time to not only help but to listen to me. I only wish that everyone could be like her. So I would like to take the opportunity to personally thank Dora, and Greendot, for their help. I would also like to publicly apologize for calling everyone there are thieves. Although every corporation has a few bad apples, Dora has renewed my faith. Thank you so much, Dora. (The 5-star rating is for Dora!!)

I purchased a WALMART MoneyCard that is serviced by Green Dot on that ago. I had successfully deposited over 2,000 every 2 weeks after getting paid by depositing the money in store in person using cash. I use this card to pay all of my bills, and usually deposit nearly all of my paycheck as I rarely use cash. After months with no issues, I suddenly receive an email from Green Dot/Walmart which says: "Dear LAURA, we have identified unusual activity on your card. To protect your funds we have temporarily turned off your card. What you need to do: Call us immediately at the number on the back of your card. Have your card number ready. Choose the support option. We look forward to speaking with you."

I am on a fixed income and my money doesn't go far. One day my card stopped working and when I called they said it was because they noticed suspicious activity on the account and wanted me to verify that I made a bunch of charges. When he ran down the list of the numerous charges. I told him I did not make the purchases. So I talked to the dispute the charges. The list of the charges were unreal. I mean .07 cents for foreign transactions, and a bunch of different web transactions. The total was roughly 400.00. I received a letter stating that they were denying my claim. How can they do this? I can't afford not having this money. I am literally homeless and I have not a dime to my name and they actually have taken the only money that I have. I don't know what to do.

Went to get gas at UDF. On the inside used the card but changed my mind, canceled it, and paid cash. So the card took all my money. Anyways an says, "I have to wait ten days to get my refund." I don't understand this. When the transaction was cancelled so the money shouldn't have been touched. I couldn't understand the lady from customer service at all. She kept saying is the 17. I work hard for my money so I need it back before then. She told me a manager wasn't in at the moment so whoever checking this message please release my funds and I will never use this card again. All this BS is uncalled for and shows this company don't really care about their customers.

I have been a Green Dot VIP cardholder for nearly 2 years. A few weeks ago my card was cloned and used at a Walmart over 1300 miles away. Luckily I happened to catch this as it was happening (you are in charge of monitoring your own account for fraudulent purchases) and reported it right away. Green Dot was nice enough to cancel the card and send me a new one. As for the stolen money I was told that Green Dot couldn't cancel the pending transaction. I would have to wait for the transactions to post. There was no sense of urgency or alarm that my money was taken or that someone had gotten access to my "secure" account. A week later I called back once all the stolen money had finally been taken out.

On Aug. 5th I used my card for the deposit of a rental car at Enterprise. They put a hold of $50. I return the car back on Aug. 19th and they reversed the amount back to my card. I waited a few days and nothing was ever credited back to my card. I waited more than a week and still nothing. Finally I stopped by Enterprise and asked why hadn't they refund my money. They printed out a document where you can see that the money was put back to my account immediately after I had dropped off car. So obviously the problem was with my credit card. I contacted the card and it was a nightmare getting through to talk to representative. I finally got to speak to somebody and I couldn't understand them at all. After they realize they couldn't help me they transfer me back to the automated prompt and I had to start all over and I finally got to speak to a second person.

Well few weeks ago my money was direct deposited, so I went to pay my bills and lo and behold couldn't pay my bills using my card. So I called them up and asked what is happening. 500 dollars was wire transferred to some guy, okay told them I didn't authorize it so they closed my account because it was compromised. Okay so they told me that they will be doing an investigation on the matter and they would need 2 weeks to resolve it.

Horrible. I put 100 dollars on a card and tried to register it online. It won't let me register it. It says "technical difficulties". I tried registering it on the phone same thing. I called them and could only get an automated line. They emailed me asking to send a bunch of information and they would get back to me in one business day maximum. It has been 2 business days and still nothing. I am out 100 dollars and you can't even return the card that takes 2 weeks. I am baffled that a company can have such terrible customer service not to mention what they have done is basically steal my money. I have sent many emails with no reply. I obviously don't have much money and they have taken the money I was trying to send to my girlfriend to buy diapers for my newborn child. What a scam. I strongly recommend not getting one.

Tried to purchase a rental car back on 7/11/16. I was denied for wrong security code, when it actually matched. Three days later I went into a store and was denied on a simple purchase because $222.08 was taken out for a car rental that I never rented. Numerous calls to both Green Dot and the vendor resulted in me waiting until 9/10 to get my money back. It is now 9/6/16 and not only did I not get my money back yet but they just charged my card again for 222.08 after another pending charge for the same amount popped up.

Thank you for taking care of the issue.