Green Dot Prepaid Cards Reviews

My son who lives in another city needed money really fast. I could not afford to send it through Western Union and pay high costs. I remembered he had a Walmart MoneyCard. So I bought a reload pack on last Thursday, September 22nd. He followed your process on your website and was told to wait up to 48 hours. As of today 9/30/2016 at 9:34 am CST, not one dime of the $500 is on his card! He is unable to log in to the MoneyPak website to even check the status. I am outraged! He and I have called every number we could find for your company. No answer, no assistance and still no money! This was my hard earned money that Green Dot has had now for too long.This is ridiculous! My son really needs these funds.

My friend bought me a MoneyPak card in order to reload my RushCard and when I went on MoneyPak to reload it gave me an error message saying "invalid MoneyPak number". It's very frustrating because the money that is on the Moneypak is for My rent and today is the due date. Me and my kids are about to be put out and I've tried everything to get this problem fixed. The takers. You feel like they don't care.

I've sincerely appreciated your services. Since 2009, I've been wary of 'normal' banks. So saying, I'm happy Green Dot is around. Suggestion for improvement: Make the webpage able to do login/password recovery, so the system doesn't lock out (If I get it wrong once, the system locks me out for 24 hours). Thank you!

I enjoy using my card. I never or rarely have any issues. I've been using my Green Dot card over 5 yrs now and Yes I have been recommending green dot to everyone I know who don't have or use banks accounts for 1 reason or another. It's convenient, no hidden fees, no harassing calls, no overdraft worries. Green dot perfect for Me!!! Keep up the GREAT work Green dot!

I have had a wonderful experience with your card. I don't have a regular bank account and love the convenience of using your card. It is accepted at all the local businesses and establishments.

I work for the state of Texas. I have had this card for two years now. Everyone I work with banks with or uses debit cards which release their funds upon their bank receiving them. However this bank (card) does not release your funds. They will actually hold onto your funds for at times a week until releasing it on the check date, or after if it falls on a weekend or holiday. I do not see the interest on this money which sits for sometimes up to a week in their bank and when calling the automated service to inquire about my transaction history the recording falsely states "your last deposit was in the amount of... on..." The date you are given in the recording (for your records) is not the date they released it to you but the date they received it. There is some fraud going on here and I will not recommend it to any of the state employees I work with.

The card is great but the monthly charge outrageous. We use these type cards because no credit that means usually we have no money and you want take my last 7 or 8 dollars. I know you have charge some but come on now.

What started out as a quick reload of a PayPal card turned into a nightmare. I've been using the Green Dot "service" off and on for years to load small amounts onto a PayPal debit card that I've had for 9 years. I use it for my music projects and some other hobbies, it allows me to do some fun things and track my spending etc. I went out to the local grocery store and grabbed one of the cards like I always have and loaded some cash on it. Then the nightmare began! I come to find out that for whatever reason, Green Dot can is not associated with PayPal anymore? So I called. Automated answer. Then I got online. Wait... there is PayPal working with Green Dot... but? It all smells fishy.

I would love to have notifications on my phone that would let me know every time my account is used. Other than that, I have absolutely no complaints. I really like the fact that there is contests that give me the opportunity to win some extra cash. Keep doing what you're doing!

Green Dot is a great card to use. I have direct deposit going to my card. We should get bonuses end month that we don't go in negative. You can also use the card anywhere that visa is use at difference store.

I like the service and the mobile app is good too. I would like to see the daily limit with ATM's increased just a little. Also, some companies do not recognize the card or account as a valid VISA account! Overall I would recommend it.

I have used Green Dot for many years and have never had a problem. Your rates are fair and customer service is incredible. I am completely satisfied with my experience and would not even consider going back to "local banking". I appreciate the tremendous service and hope to continue doing business with you for many more years.

Since I was a VIP member I would not be charge a ATM fee as long I use the one you selected. I was never charge until now. So disappointed. Hope this get corrected and please contact me. Thanks. Overall satisfied.

I have had great experiences with Green Dot, including their value, reliability and customer service. I have used them exclusively for several years as my banking system to avoid issues, and since I deposit more than their minimum, I avoid all of their fees.

I lost my card during my daily business. Logging onto the mobile app to look for information on contacting Green Dot. There isn't any. Even going online to the mobile browser didn't give any help. I ended up going to Google to get a phone number. Aside from taking a long time to get my card canceled and a new one on the way (all automated) that could have been time that my card could have been found and used. Not happy with that and the fact there is no live support. The other disadvantage is you cannot use the checking account number for transactions because it is too long. My advice is go to a real bank or switch to NetSpend. Once I get my new card and clear out my money, I'll be doing so.

Originally purchased this card because the college for the boys only accepted MC... I had a VISA. I have kept it even after the boys graduated. I have never had any major issues... Anything that has arisen, GREEN DOT has been great at getting it resolved. Now I would love for deposits to be easier outside of direct deposit... Like taking a picture of checks to be deposited into account.

My experience with the Green Dot card has been fairly good one. I've seen online where it's been called Green Dot Bank. Just wondering was there branches to come? I think it would be a great idea. I also you the app I wish you could do all the things you can do online on the app. A nice update to do those things would be nice.

I can say I have everything in a card I could want from Green Dot. No cleaning fee because I get direct deposit. No overdrafts because the card won't allow it and the one miracle time I did overdraft I had no fee. Awesome. Easy. Cool to check online.

I think this is a good card. One it doesn't take money if nothing is on the card. I like the direct deposit but the two days before is not correct. I never get my money that early ever. Maybe a day before but even that hasn't happened lately which was one of the main reasons I got the card. But I digress, it is still a great card.

I had to get an account so that I could have direct deposit for a new job. Bought the card and registered it no problem. I thought great until payday, not great. My money is being held for three weeks because it's a new card. I work for a living, I can not wait three weeks for my check. If I had been told this BEFORE my check was deposited I WOULD have made different arrangements. However since I was not informed until after the fact I will be paying reconnect and late fees for the next couple months instead of taking care of the bills that I had hoped to. Thanks Green Dot. You really suck.

Lost my card and it was replaced in a timely fashion. My payroll check is consistently available 1 to 2 days early. Have easy access to my balance and transaction history. Like how I can track how much is needed to avoid monthly fee.

Using this card has been a great option to banking at a traditional bank. I would like a new card. My card expires November. Thanks for the alternate banking source. It would be nice to have a customer service number to call too.

I got a card. Have yet to use it. Now being told to upload my ID. Where do I go to do that and I don't get why I would have to if I haven't even use the card. They have taken 10.00 off my card and I haven't even been able to use it. I will never buy this product again. I just want my money back.

I've used Green Dot in the past and I loved it but I went in recently and got a temp card at Dollar Store. I bought a MoneyPak few days, read later to reload my card and then when I went to reload it I was told that "you cannot do it on a temporary card". So two weeks later I called customer service asking where my card was. They said it had been sent in the mail to give it another day. So I called customer service the next day and apparently was mailed to the wrong address. So here I am 4 weeks later still waiting and still no card. I am going to lose the money that I bought on the MoneyPak due to my card not being here on time. How sad. I'm a single mother of 4 kids struggling.

I recently purchased a Green Dot gift card from the local Walmart and attempted to make a purchase online. The vendor claims the transaction was declined both times they attempted to debit the card. My Green Dot transaction history has shown the funds as "pending" for days. Upon attempting to contact Green Dot Bank, of course there is no way possible to speak to a human being. I'm now stuck with no recourse except to post on here and hope for the best. I'm an honest customer who is now out almost $100 with no one to assist or answer any questions. Thank you Green Dot Bank for being so unavailable to assist a customer.

I have had the most unprofessional, discourteous experience with Green Dot Support in getting my money back. I had an apartment complex run my debit card for 2 different amounts, both of which were voided after complications, and now after talking with the merchant and finding out that the merchant successfully voided both transactions and gave me receipts for, Green Dot has been giving me the runaround for nearly a month now and keep pointing finger at the merchant (Merchant has been fully cooperative and helpful).

This cardholder company is complete trash! Three days ago, I had $21.42. Today I called and I have 88 cents! I called and they said it was a mistake and that my money was back on my card. They then said never mind! It's because a dispute that got denied and they took MY money for it. I added that money you took. Now I can't call customer service back because oh, I called "several times" if I don't get my money back, I will have you all sued! Give me my money back!

I put money on my debit card and was charged twice for the cardholder fee and when I contact customer service they gave me the runaround to get my money back. They never put a supervisor on the phone and they never call me back on the matter is. Have been a customer with them for at least 3 years and this time is it really shocking to find out they are poor service on refunding your money in a 24 hr period like they claim.

You were very helpful however you should fix the glitch. Also one individual did initially tell me there was nothing she could do and I had to go back to the retailer and they would take care of it. But in the end it was all straighten out.

I reported my lost card online last night. The Green Dot website boasts Rush delivery within 2 business days for an additional $14.95. I chose that option as I need access to my money as quickly as possible. After submitting request, a message pops up thanking me for my request, etc. I wasn't comfortable not having any type of confirmation number or email so today I called just to confirm and check the status. That is when I was told it would be 3 business days before receiving the card. Not 2, but 3. Which means the website is posting false information. I'm not the type to fuss over one whole day but when person can't access their money at all, every day really counts. Needless to say, not only am I broke for the next several days (b/c it is now the weekend) but also very disappointed with the Green Dot card.

Love the fact that there is no overdraft fees. Recently, I bought some stuff online hoping that the money on my Green Dot card would be enough for the payment but during checkout I realized it wasn't enough. The transaction was on hold until I had enough money on my card to pay for the goods and I wasn't penalized for that. Thank you so much Green Dot team.

I called and spoke to a rep about not having received my card. She told me to give it another week. I did and still nothing. Again, tried to contact and was kept on hold 25 mins. I finally got my card a week late.

At first I was excited about purchasing my Green Dot card. I even went so far as to load extra money onto the card so that my bills could be paid with this card and I also called to get my info and set up direct deposit with my job as I had planned on becoming a long time cardholder with Green Dot. Unfortunately I never received my official card in the mail which I was told would take 7 business days. I called and reported the card "Never Received" and was told I would receive another in yet another 7 business days!!! By this time my electricity bill was due and I was forced to set up payments arrangements because the last of my funds were put onto the card that is apparently in limbo. Sadly enough, another 7 business days went by and I still did not get another card in the mail.

Only location within my zip code 43762 was a Walmart located in Cambridge on Southgate Pkwy that your site said would load money onto my greendot card with a check. Drove the 10 miles and they said they could NOT do it with a check. Was very disgusted with your site saying they do and Walmart for not doing it. Please correct.

I used this card all the time. Unfortunately, when I started using the card less often, the monthly fees went up from $4.95 to $7.95. I do not feel this is right. I should not be charged MORE for using the card less. I still kept a healthy balance on it, so why am I being charged these large fees? I have also been a long time customer (8 years) and still the fees are high. Also, when my paycheck is direct deposited to this card, it doesn't show up in my balance until the next day. My brick and mortar bank shows the deposit on a Thursday after 3PM EST. The deposit on the Green Dot card doesn't show up until Friday after 8AM EST. Money is money and it's all direct deposited, so why do I have to wait a day to use my Green Dot card? I would appreciate some answers. Thank you.

I have had excellent experience with Green Dot and have recommended and continue to recommend the wonderful services provided by Green Dot; with a favorite being easy transfer and quick turnaround for deposit.

The first card I did not receive so I had to order a new card. Let me tell you once you do that it cancels your temporary card. I paid an extra 15.00 to FedEx it 2-3 days. They cannot provide me tracking number. I called FedEx and they don't show my address. So now I cannot use my temporary card and now do not have the second card. With no help except them saying "I'm sorry we might have to send you a new card."

My experience with Green Dot has been pleasant. I've not had any problems using the card anywhere. I find most of the the features useful. My direct deposit usually goes in early.

Easy direct deposit into the card for use. Low to no fees based on amount to be direct deposited. The downfall is the lack of ATM with little to no fees to withdraw money. However, this is of little need for myself to use this feature. I use the card as a back up for emergency and food each paycheck and have partial deposit to be sure I have this money set aside each month.

Overall I have been happy with my Green Dot account. If I could change one thing I would make it free to add cash to my card. Other than that, I have never had a problem. My money is there when it's supposed to be and the text message updates allows me to keep track more easily!

I am so frustrated with this card. I've had nothing but problems since getting it. This is ultimately the last straw. From the beginning when I first got the card and loaded it, I was only able to use it as a credit card and could not withdraw funds. Next I used it at a gas station and didn't realize they were going to hold $75 and I was flying out of town and needed the money and the customer svc rep could care less. So I've limited my use of the card. I recently had to use it to have my government benefits deposited. I was told it should be available on 9/21/16, even though it was processed the prior week. I did not receive the money. I called cust svc several times and was told something different each time. Ranging from I would receive it up until midnight that same day to it could take several pay periods which it is not a payroll check.

I am very satisfied with the response I get from Green Dot. I have two cards that I use. It is so easy to reload them. I thought I would have to purchase another card when my card expired. But I was surprised to get another card in the mail. Thank you so much for providing this service to people that are unable to get a regular credit card because of their credit scores. Hopefully this is a way they can build it up. Keep on providing this service. I will be using it for a long time.

Aug 15, 2016 I returned my U-Haul truck and was told it would take 3-5 business days for my money to be returned to my card. Well, 1 month later, numerous calls to both U-Haul and Green Dot, 3 statement of release forms from U-Haul sent to Green Dot by email and I still don't have my money! This has been a nightmare! I called 9/18/16 and asked for a supervisor to be told there were none available but will have one call me back in 1 hr but the call didn't come through 'til 9/19/16 at 4:30.

Green Dot a great company who gives chances to those who messed up the credit and being able to get an account. It help with a lot less fees, less hassle and more importantly its straightforward fees and not a rate which can change on a daily basis. Wish there had more things to offer. If they become a bank I want in as a customer. I GOT THE BLACK V.I.P. CARD. Yes GO GREEN DOT.

I bought a prepaid card from Dollar Tree and got home went on the website and tried to activate the card. Got a error message then when I tried again it said the card was already a account. I called the number and spoke with someone who said my card was under someone else named Krystal **. That is not me. So I was told to send in my receipt and card picture to verify my docs and I would get a refund. I waited a week for an investigation and called every day and was told the card was closed and I can't get my 400$ back. I'm pissed and I am filing a lawsuit. Anyone else been through this email me **.

I have been a Green Dot customer for several years and very pleased. If there is an off transaction they will stop it immediately until you call and authorise. There are no overdraft fees. I get my direct deposit sooner than any other employees of mine.

I love my Green Dot card. I have never had an issue and did have a new card sent to me after a store's security breach. I have recommended Green Dot to friends as well.

I've had a Green Dot card for years and it has served me well. There aren't many fee free ATMs in my area but my VIP status tends to negate and ridiculously high ATM fees. My only complaint is that I didn't receive a black card when my old card expired. VIP members are supposed to get a black card so I was surprised to get a normal one.

I've enjoyed my experience with the Green Dot team. My direct deposit is always there when I need it and with banks I've always had issues. You guys have done a great job. Not a single complaint.

I love my Green Dot. I just wish there were more free ATM locations. I use it for my Direct Deposit from my job and it is available the day before payday which is great. My paychecks cover the minimum balance needed so I don't have to pay the monthly fees which I really appreciate.

In the past I did run into a problem but it was handle and I have been happy every since.

This has been a great experience with this card. I have had no problems with the card. I have Direct Deposit on it and my money is on it when promised. I have many of my family members using the card for everyday purchase and one of my family members was able to use the card to rent a vehicle.

At first I got the $5.95 fee or whatever the change was, but then all a sudden it raised to $7 something and I tried to look into it but there's not much information about it and there's no way to contact anyone. I wish I could find it on more apps, like Mint, etc., but that's not a huge huge deal to me. I do like the simplicity of the card though. It has helped me a lot with not overspending. Awesome without all the debt and credit card chaos.

The experience has been positive for the most part. A couple concern are the fees for usage as a premier member, not sure that it is fairly assessed. The other concern, the interface between Green Dot cards and Banking Institutions. Bill paying and transfers are difficult at best.

First of all I wanted to have a direct deposit put onto my card so I called customer service on September 2nd and the lady said it would be fine that I just had a negative $6 that they would take that money off of the money deposited onto my card. Then on the 14th of September the money was deposited on my card and they said they were going to send it back because the card was expired which the lady had never in for me and I fail to realize. Well after talking to customer service they decided that instead of sending the money back they were going to send me a new card in the mail. Then on Wednesday September 20th I called to find out where the card was because it still has not showed up yet. And the lady told me that I pushed number two and that they were sending me a new card and that it would take another 7 to 10 business days. That the card that they had already sent in the mail would not be valid anymore.

I bought a Green Dot debit card from Rite Aid on Euclid Ave on Sunday Sept 9. I activated it then put it in my purse. When I tried to use it for the first time I was declined, stating suspicious activity, **! I put 60.00 on it and I did it so I would not spend it quickly, as I am on General Relief. I tried for nearly 22 hours to remedy the mistake, and all they did was keep putting me in the kick line loop. I am furious and will never use Green Dot again, because as a result of their bull, I stayed on the street due to no bus fare home, am still broke, and their response is to upload my I.D. They have no idea what I look like, that's why we answer 3 security questions when activating the damp card, which I still remember.

Lost card and called within minutes to cancel and assumed they stopped usage. Well they authorized payment and released my money and then giving me the runaround about 10 days to investigate. They know who they gave my money to, but refuse to refund my account now. This isn't sitting right with me and I faxed and emailed them, shouldn't take so damn long. Never had a problem but now I want my money. Won't bad mouth just yet, but they had the audacity to ask a question like "did you contact the people who your money went to," well there's no damn number. I want and need my money NOW, tired of being nice and cool. They need to come up with something to verify the person when it's big money, no phone call or nothing.

Since being a member of Green Dot I have yet to have any problems. The mobile app makes it so easy to keep track of what you have spent and review your balance. It is actually a lot more easier than dealing with a bank, plus for VIP it is a very responsible monthly fee.

Went to Kroger to get MoneyPak to reload my PayPal. Pay $300 to use MoneyPak. Go home to find out I can use MoneyPak with PayPal anymore although it says it possible on the website. Go back to Kroger to purchase Green Dot card so I can use the money. Register the card but find out it won't arrive for 7 days so I can't use the MoneyPak. Card arrives. I try to login to MoneyPak but it won't let me log in or reset my password or make a new account. Call customer service, on the phone for one hour with no resolution or trouble ticket. Ask the support people if they every used Green Dot or MoneyPak and they could not answer me.

On 9/11/16 at 10:05 pm I purchased a moneypak at walgreens. I was unaware of the reload limit $1000 which I think is not right. But, I was unable to reload my card due to exceeding the limit. Tried to load the moneypak onto another card and it said the funds were no longer there. I exceeded the limit so I cant use my card for a month. I got an email saying to write a moneypak receipt request which I sent back. I sent my receipt to moneypak and all. Still have gotten no reply. Called Green Dot and they cant tell me where my money went and said they cant refund me nor help me. They took my money when Im in a crises. I would like to know where my money went and when will I get back.

I purchased a card for vacation for my son to have spending money. I can't register the card. Every time it says there are technical difficulties and try again later. If you try too many times you exceed the attempts. I've tried doing it by phone also. When it comes to the end they can't connect to their system. I demand a supervisor but get sent back to the automated number which tells me my card isn't registered which puts me back to the registration number. A big endless circle. I've made 12 phone calls, to no avail. I've sent three emails and have heard nothing. I guess I lost $100. I would never recommend Green Dot to anyone.

Today I used my Green Dot prepaid Visa at a restaurant. I tipped my server $5. Our total was $34.93. After dinner I rechecked the balance on my card and I had actually been charged $41.02. The restaurant said that they had only charged my card the original $34.93. I call Green Dot and was informed that they took the additional 6.99 off of my card. They (Green Dot) added TWENTY FOUR PERCENT gratuity to my bill even though I had not authorized this. Their response? "Well next time I suggest you read our terms and conditions before using your card." I asked for a supervisor and she told me she was one. I said I wanted to talk to someone over her and she said I would have to schedule a phone appointment and wait up to 15 days to speak to someone over her which is CRAP. They will not refund my money because by using the card means I automatically accept their terms.

I really am mad right now at Green Dot. I just bought my Green Dot Visa Card, says card is invalid. I paid $234.05 on my card at Dollar General. I kept getting information from greendot.com/racing, saying to please enter a valid card number. I did. I overlooked and checked it multiple times. I called and kept trying, I am so mad I can't get ahold of anyone. I need to pay my bills asap. I am so PO!!! If Green Dot sees this call me PLEASE!!

This process to recover password is garbage! I do not have the phone number anymore and I cannot get anyone on the phone to change the password or the phone number to my MoneyPak login. And being that it is an emergency for the money that was transferred from my mother by using a Green Dot card MoneyPak I can't use the login and there is no phone number and no contact information whatsoever for this company. I use the old phone number and social security number four digit ending and it says it sends me an email and a text. And what's the purpose of changing your phone number when you don't have it anymore sending a text to that phone and then promising an email as well? And that doesn't even come after days and days of trying and every time that I use four or five attempts to try to login it tells me I have to wait an additional 24 hours. What kind of garbage is this?

I recently bought a Walmart Visa Gift Card with the agreement of Green Dot on 09/12/16. I put $45 USD on the card + the $4.95 USD fee. I didn't register it before I tried to make an online purchase with the card at 11:30 pm for a CVS digital gift card. The payment was on a hold and didn't receive a confirmation about it being unable to process until 6 am 09/13/16. I then went to register my card with Green Dot on their webpage also went to check my balance of my card. The payment that was unable to process was not refunded back to my Visa gift card and it has already been roughly 3 business days. I contacted Walmart customer support and all I got was an automatic person, you can't speak to a real person.

I like Green Dot. Like any other bank it has its problems but overall it's a card to have. I have got some of my friends to use Green Dot. This is a card that I will and recommend people to use.

I lost my card the other day and tried to contact Green Dot for a replacement. You cannot get a live human - it is based on all computers. Which asked redundant questions. If you lost your card most people will not have the last four nor the back of their cvv numbers. So to demand this in order to continue is completely stupid - the card is loss. Luckily I was able to locate the last four of my card number from a previous bill I stumbled across to try and report it lost. I think I reported it loss but have not got an email or a phone call from anyone to confirm it went through. So I called back to check and this time it says the last 4 are invalid. I just called to check to see if the new card was ordered and on it ways and to check my balance because I just got paid on this card today. Now I have a whole paycheck on there and do not know if I have a new card on its way or not.

I really like how quick I receive my direct deposit and how easy it is to navigate the site and my account, but I only have one issue that was never solved although I emailed Green Dot many times. I'm still not able to access my online account.

My mom purchased a Moneypak reload card from Walgreens for me. Upon receiving it, I tried to register online so that I could add funds to my RushCard. I received an error message, and was told to try again. I repeated the process several more times, and still received the same message. I contacted RushCard, and they gave us a toll free number to contact Moneypak, but that number is no longer active. We are now out of $100. There has to be something that can be done with this company because of the amount of complaints I see posted.

I feel that it's ok having Green Dot but we should be able to get a new card if we lose it sooner than two weeks and we should be charged .50 for using a ATM on top of the ATM fee!!!

My card has been a very good product. The few errors that have occurred were corrected as soon as possible. All my deposits have been posted within a few minutes and my funds have been made available to me. I have set up an automatic withdrawal that's been processed correctly every month. So far their advertisements have been met. I'm very happy with it.

Well let me tell you, have dealt with Green Dot since 7:00 pm on Sept 12, 2016 till 4:00 am Sept 13, 2016. I purchased a prepaid MasterCard. Loaded money on it to send via Western Union online only to be told 9 hours later, "Oh sorry, it's a temporary card and you can't use it for that." Also I asked to transfer it to my personalized Green Dot visa which I didn't have on me so that's why I had to purchase a different card. "Oh no, no, no, Ms. **, we can't transfer your funds from temporary card to personalized one. Sorry we don't have that capability." But let me say if it was their love one in a pinch and needed that 20.00 to eat on I bet they we like move those mountains to do for their love one. Not to mention cost me 3.95 for loading the card and within a hour they sure took their 8.00 fee. Not what a night I have spent back and forth with Green Dot and Western Union.

I was given this as a gift. It looks like I need to activate it by registering it. Registration requires my social security number. I am not willing to provide that. Tried to just add it to online account without the registration but couldn't provide the "name on the card" so it was unaccepted. Worthless!

I'd like to go on record stating that my issue with Greendot has been resolved. After seeing my post on here, Dora from Greendot Corporation personally called me to resolve my issue. She really went above and beyond for me to make sure I was taken care of. I had been feeling that everyone at Greendot just didn't care about me or my situation, but Dora took the time to not only help but to listen to me. I only wish that everyone could be like her. So I would like to take the opportunity to personally thank Dora, and Greendot, for their help. I would also like to publicly apologize for calling everyone there are thieves. Although every corporation has a few bad apples, Dora has renewed my faith. Thank you so much, Dora. (The 5-star rating is for Dora!!)

I purchased a WALMART MoneyCard that is serviced by Green Dot on that ago. I had successfully deposited over 2,000 every 2 weeks after getting paid by depositing the money in store in person using cash. I use this card to pay all of my bills, and usually deposit nearly all of my paycheck as I rarely use cash. After months with no issues, I suddenly receive an email from Green Dot/Walmart which says: "Dear LAURA, we have identified unusual activity on your card. To protect your funds we have temporarily turned off your card. What you need to do: Call us immediately at the number on the back of your card. Have your card number ready. Choose the support option. We look forward to speaking with you."

I am on a fixed income and my money doesn't go far. One day my card stopped working and when I called they said it was because they noticed suspicious activity on the account and wanted me to verify that I made a bunch of charges. When he ran down the list of the numerous charges. I told him I did not make the purchases. So I talked to the dispute the charges. The list of the charges were unreal. I mean .07 cents for foreign transactions, and a bunch of different web transactions. The total was roughly 400.00. I received a letter stating that they were denying my claim. How can they do this? I can't afford not having this money. I am literally homeless and I have not a dime to my name and they actually have taken the only money that I have. I don't know what to do.

Went to get gas at UDF. On the inside used the card but changed my mind, canceled it, and paid cash. So the card took all my money. Anyways an says, "I have to wait ten days to get my refund." I don't understand this. When the transaction was cancelled so the money shouldn't have been touched. I couldn't understand the lady from customer service at all. She kept saying is the 17. I work hard for my money so I need it back before then. She told me a manager wasn't in at the moment so whoever checking this message please release my funds and I will never use this card again. All this BS is uncalled for and shows this company don't really care about their customers.

I have been a Green Dot VIP cardholder for nearly 2 years. A few weeks ago my card was cloned and used at a Walmart over 1300 miles away. Luckily I happened to catch this as it was happening (you are in charge of monitoring your own account for fraudulent purchases) and reported it right away. Green Dot was nice enough to cancel the card and send me a new one. As for the stolen money I was told that Green Dot couldn't cancel the pending transaction. I would have to wait for the transactions to post. There was no sense of urgency or alarm that my money was taken or that someone had gotten access to my "secure" account. A week later I called back once all the stolen money had finally been taken out.

On Aug. 5th I used my card for the deposit of a rental car at Enterprise. They put a hold of $50. I return the car back on Aug. 19th and they reversed the amount back to my card. I waited a few days and nothing was ever credited back to my card. I waited more than a week and still nothing. Finally I stopped by Enterprise and asked why hadn't they refund my money. They printed out a document where you can see that the money was put back to my account immediately after I had dropped off car. So obviously the problem was with my credit card. I contacted the card and it was a nightmare getting through to talk to representative. I finally got to speak to somebody and I couldn't understand them at all. After they realize they couldn't help me they transfer me back to the automated prompt and I had to start all over and I finally got to speak to a second person.

Well few weeks ago my money was direct deposited, so I went to pay my bills and lo and behold couldn't pay my bills using my card. So I called them up and asked what is happening. 500 dollars was wire transferred to some guy, okay told them I didn't authorize it so they closed my account because it was compromised. Okay so they told me that they will be doing an investigation on the matter and they would need 2 weeks to resolve it.

Horrible. I put 100 dollars on a card and tried to register it online. It won't let me register it. It says "technical difficulties". I tried registering it on the phone same thing. I called them and could only get an automated line. They emailed me asking to send a bunch of information and they would get back to me in one business day maximum. It has been 2 business days and still nothing. I am out 100 dollars and you can't even return the card that takes 2 weeks. I am baffled that a company can have such terrible customer service not to mention what they have done is basically steal my money. I have sent many emails with no reply. I obviously don't have much money and they have taken the money I was trying to send to my girlfriend to buy diapers for my newborn child. What a scam. I strongly recommend not getting one.

Tried to purchase a rental car back on 7/11/16. I was denied for wrong security code, when it actually matched. Three days later I went into a store and was denied on a simple purchase because $222.08 was taken out for a car rental that I never rented. Numerous calls to both Green Dot and the vendor resulted in me waiting until 9/10 to get my money back. It is now 9/6/16 and not only did I not get my money back yet but they just charged my card again for 222.08 after another pending charge for the same amount popped up.

Thank you for taking care of the issue.

Green Dot put a hold on my card 08/15/2016, said in 7 days I would receive my new card. Still no card and no access to my funds that I need. Now I'm in a crisis situation. I need my money and can't wait anymore and receiving no help at all. Only thing I heard from their customer service was they sent a card but stopped that card as well so almost 4 weeks and nothing. This is beyond ridiculous. I demand access to my money and to be compensated for all this grief.

My first experience with Green Dot was not good. I purchased a Green Dot prepaid visa card from Walgreens and loaded money onto the card at the cash register. I wanted to use it to order my daughter a Wifi Mobile Hotspot for her tablet to do her college assignments. When I went to order the device and use the card, I found out that a block was put on my card concerning illegal activity. I was just trying to order something for my daughter to use with her tablet to do her college assignments. Now, I can't order the device and my daughter needs it for college.

I had a relative purchase a MoneyPak card for me and they gave me the # to reload it with. I went to MoneyPak.com via the link from walmartmoneycard.com and tried to sign up for an account, and it says they already have an account with that information but I don't remember signing up for it. I assumed they used the same login for my Walmart card so I tried to log in with that but it didn't recognize my information and/or password, so I went through the password retrieval process and typed in two of the three pieces of information it says it needs, and it accepted it but I have yet to receive my login information or a way to reset it.

On Friday September 2, 2016, I received an email alarm that my account had been compromised. Once I read the email I immediately contacted the customer service and received bad and inadequate service. I was informed that 17 transaction were charged to my account, I have today this is the third time in 12 months this has happened. I was told it will take 3 weeks for me to have this corrected and my funds returned. This was my complete paycheck. I now will not be able to pay rent, buy much needed medicine or currently due bills. I am now sure I will leave your company once my funds have been returned. I haven't received any real help from your company.

Multiple cards compromised not accurate info in files. Have communication problems understanding employees of their system. Can't make my own decisions of how compromised a card is and took card without permission. Have 1 fraudulent charge and since August 29.

I received a Green Dot card about a few months ago. At the time I was happy to experience it due to the fact that direct deposit comes two days earlier. However I notice my first week of using it there was multiple transactions for ATM fees also a foreign transaction fee. I have called to ask what this is. They can't verify it at all. They only issued me back 5 measly dollars because of the atm fees and didn't even check to see how long it had been going on. As far as the foreign transaction fee they swear they don't know who the merchant is and can't verify it. What kind of bank can't verify a merchant?! Then about two weeks I notice another multiple charges from IDRAM payment system. They were taking small dollar amount at first then it became extremely large amounts. I asked to do a stop payment. They said they don't do stop payments. I'd just have to shut my account down.

It's been 4 months since I first made the terrible mistake of going into a Walgreen and buying one of these cards and pre-loaded $300. Since that day I haven't been able to activate my card or request a refund. Basically they have been holding my money hostage for four months while charging a monthly fee and giving no path to resolve this. Customer Service is non-existent!!! The online chat is only has the power to say "I understand you're frustrated" and then tell you someone will call in the next 24 hours (ridiculous time frame). When they call they barely speak English and are scared of asking management for help so if they can't help you they simply hang up the phone without warning. Then you have to go back to chat and request another call and wait another 24 hours. Repeat for 4 months. Beg plead to talk to management. Offer to drive up to the office to get a refund since I can't get card activated.

I had fraud on my account for two different transactions for $500. They made me email dispute forms with my signature! They told me my money will be back in my account by the 8-31-2016. I need to pay my rent and I'm already four days behind!! The transactions that were made, are from a merchant that don't even exist! You can't find them nowhere online! They have no website! I called to follow up with them and they can't even give you a straight answer! They send you to a automatic system! When I got a hold of a supervisor they now told me it can take up to 30 days!! This is unreal!! Worst company ever!! Can't even return a call!! So now I have to wait 30 day for my money! Best prepaid card service is Bluebird! If they can't give me my money back I'm switching over to Bluebird by American Express!

I received a refund the 08/27/16 from a company with whom I did a transaction last year. When Green Dot got the refund they suspended my account. No phone call was made no e-mail no attempt to contact me whatsoever. There is nothing illegal or inappropriate about the refund. On 08/29/16 I found out the account was suspended. I called the 800 # and the rep told me to E-mail them the original transaction receipt and the refund receipt which I did. On 08/29/16 the account is still suspended. I called back and the rep said they had not received the requested docs. I resent them. On 08/30/16 Account is still suspended. I call the 800#. The rep says they need 24 hrs to "investigate". On 08/31/16 Account is still suspended. I call the 800# New response, this time it's back to we did not receive the docs. This time I had the rep stay on the line until he verified receipt of the docs, and of course now it's going to be another 24 hrs to "investigate."

On August 23rd I purchased a MoneyPak from Walgreens for 500.00. I went to moneypak.com to load onto my card and got error message due to negative activity. I needed to request refund. My card was not negative. I verified that through customer service 8 times. I was informed at that point my last 500 was now going to be refunded in 3 to 4 weeks. I am a single mother with one income and live paycheck to paycheck. This is not acceptable as I have no groceries and no electricity because Green Dot decided not to accept my reload with no explanation. No way to track if or when I'll get my money back and me and my children who live in Phx AZ have no electricity due to them. I am disgusted this company is allowed to do this to people with ease.

Under no circumstances should you purchase this card. There are many problems with this card and no customer service and the solution to the problem will be buy another card (which I received in an email 3 days after emailing them) because no customer service.

I requested a second card Friday Aug 19th and did the 3-5 shipping and paid extra for it and still have not received my card!!!

I bought a NASCAR Green Dot card at Dollar General a couple days ago and I added $125.00 for a bill and I walked straight outside and tried to activate the card and it kept telling me that it's a INVALID ENTRY!?!? So I call Green Dot cause I have another that I so happen to find in my mail after I came home and I call the customer service and they told me they could not switch the money to my other card "Even though my name is on both cards" so they told me they would be sending me a e-mail within 1-2 days and it's been almost a week and I have not heard anything. I borrowed the money from my mother and took all I had and put on this card.

After having trouble getting a replacement card, I posted on Consumer Affairs within 2 days my replacement card was here. Thank you, Green Dot, for so quickly resolving the problem. Now I won't be late on my rent LOL. Very satisfied with this company!

I loved the idea of this card since I travel a lot for work. I figured if something were to happen and my card were to get stolen, the thief wouldn't make off with a lot of money nor much of my personal information. However, about a month after I received the card, I was hit with a $9.95 fee. When I signed up for the card I didn't see anything regarding a fee anywhere. I inquired about this fee and I was sent a link from their Customer Service to view fees. According to the link they provided, I should have been charged a $7.95 fee, NOT $9.95. I don't see $9.95 anywhere! No idea where they got this from. I chose to cancel the card. Upon cancelling, it says it will take 2-4 weeks to receive a check in the mail for the remaining balance. I foresee 4 weeks going by just so they can charge yet another $9.95 fee to give me even less money!

I am satisfied with the resolution. Thank you very much for your prompt attention to this matter.

They put a block on my account for no reason at and said I need to verify my account. So ok. It's me not a problem. I'll just send them what they want. Now I sent them not 1, not 2, not 3, but 4 different types of id including military id. They keep saying it will take 2 days to do so. Bullcrap. It's been 2 weeks and now they're just ignoring me. I got lucky one day and the lady I spoke with slipped up and said she seen no reason my account should be blocked. She also said "oh yes I see they received your id" and VERIFIED WHO I WAS. She sounded confused and said she would find out what was going on. The very next minute the phone went dead on their end. Every time I tried calling back it goes straight to a recording saying they're trying to verify who I am and would take 2 days.

My daughter got a Green Dot card as a gift and it is registered online. When you check the balance the damn machine tells us it's not registered. So when we go to register it on the phone it tells us we called the wrong number and HANGS UP ON ME. VERY VERY ANNOYING, always have problems when I get these damn cards but it was a gift so we had no choice.

I brought a green dot card at a local dollar general. I get home to activate it and it won't let me saying card is not vaild. I'm very upset and felt like I'm out of money. I can't get a live rep.

I made an account just so that I can let others know how bad of a product GreenDot has become. I use Greendot frequently, but they recently raised the monthly fee from $4.95 to $7.95 for no reason and no added services. Whatever, it's $3. But when I went to add money to my card to purchase something overseas, it wouldn't load so I had to buy a new card. Again, no big deal. This card, however, wouldn't work because it was still a "temporary" card which apparently has restrictions that Greendot tells you NOTHING about prior to buying the card. So instead of being able to purchase what I intended, I wasted the load fee and have to either buy a different provider's card or wait for 2 weeks for the "personal" card to come in the mail.

I am issuing a review because I've had Green Dot for a few months now and today they are having issues with posting a direct deposit received. This is scary because my deposit is a huge amount and I would like my funds activated to my card. I have never ever experienced this with any other bank and it needs to be resolved asap. This is putting me in a bind and has me on edge of whether I will get my money or if they are scamming me!

I had a 2 month overdraft fee on my card. I had put $43.00 on my card at Walmart. Today the card was used for my bus ride from Orlando to Jacksonville. Round trip ticket price was $33.00 so my card got declined. I called and my new balance is $24.00. Was not happy so I got to put more money only card and pay my trip. After I pay my trip I AM GOING TO GET RID OF THIS CARD AND BANK WITH A BANK. TO HELL WITH GREEN DOT CARD AND STEVE HARVEY.

I bought my Green Dot prepaid card from Walgreens and put in $150. When I went to register my card, the automated machine said it was already registered. I couldn't talk to anyone other than the machine since I was not the one who registered. I went to their website and sent an email explaining the situation and told them to hold my account so no one can withdraw my money. Someone finally got back to me through email within a day. They requested that I send in a copy of my receipt and front/back of my card. I did that and they opened a case for me. After 5 days, they contacted me and told me that I provided the info to the person who registered my card. I told the rep why would I do that. The person who registered my card was over a hundred miles from me. It is common sense. If I authorized someone to activate my card, why would I be telling Green Dot to hold my account and investigate the situation.

I had purchased a Green Dot prepaid debit card for personal use, loaded it twice with funds and then wasn't allowed to load again. I purchased a 2nd card and it worked fine the first few reloads and the last time I added funds was at my local Wal-Mart. I checked my balance and my funds were there, not even 45 minutes later my funds mysteriously disappeared so I called Green Dot and they told me that Wal-Mart had done a reversal and taken back the money. Well I go back to Wal-Mart and explain the situation to them, they automatically counted their funds to see if for sure that the reversal actually took place and the results were that it hadn't.

I purchased a MoneyPak from Walgreens with hopes to reload my Green Dot prepaid visa card with it. The transaction was for $501.95 (I still have my receipt). I followed the instruction the back of the MoneyPak card... which basically gives you only one option... to go to moneypak.com to load the funds unto a prepaid. It then prompted me to create a secure login which I tried several times and it would not let me do so (no customer service number to call) or any way to get any type of help once the MoneyPak is purchased. I filed for a refund which I really cannot even be sure that one will be provided because MoneyPak's whole setup is like a complete scam. I want my money back and I need to know who can I hold accountable for this if the entire website gives no info about the actual business and how to contact them.

So I have a Green Dot card I've never used. I got it 2 months ago which is 60 days to be exact. I put 20 dollars on my card with the five dollars fee the Walgreens charge to put on there. I check my card I have a balance of $4.10. How the hell do I put 20 dollars on there and then end up with only $4. They have in their policy, for 90 days cards inactive will not be charged a monthly fee. Even if my card was active in have 2 months worth of getting billed for monthly fees without use of the card. And even if that I shouldn't equal up to $4 on my card after I put 20 on there. This was my last of my money due to not having a job and needing to pay a bill. I am furious with this company very very furious. They've been scamming people since 1999.

Eight (8) times between the three (3) days I tried to use my card and always was declined. Before I checked Green Dot and was sufficient money, then decline (small amount), then immediately I checked again at Green Dot and was sufficient money. When I complained, Green Dot said " Our Connect Is Lost"; no reply at all. Now I have money in Green Dot but cannot use it because it is always declined! Consumer Service will never answer (never take any hear, see or answer). Must be stopped!

I just received my Green Dot cash back visa card but the card numbers aren't on the card. The only numbers I got on the card were the cvv numbers. It says register but I can't register it without the card numbers.

I have had an EXCELLENT experience with Green Dot for years. Never lost money, or hold up on funds. Excellent customer service when their poorly written FAQs have NEVER had the info I needed like what is the maximum amount a biweekly payroll direct deposit can be ($10,000), what is the waiting period after adding a 2nd card holder that the person can use the direct deposit info (after the person has been added for $4.95 and verified, which will ideally be seconds as it will be the direct deposit info that already exists with the acct). (See, GreenDot! Wasn't that easy!!!) HOWEVER, we do have 1 HUGE complaint. The choice of cards. Well, the fact that there is no choice of cards. It is something we would be willing to pay for. Give us NASCAR, give us Mossy Oak, give us Beaches, give us the choice to put loved ones on our card, give us Dogs and Cats, give us SOMETHING!!!

I just stumbled upon Consumer Affairs, reviewed few complaints re: Green Dot services whether it was for prepaid Debit or gift cards. I had opened an account which I maintained for many years. Also having another account with different company. I regret that a few personal situations distracted me, that I lost my Green Dot Account but have now registered and closing out my second account.

I have a Green Dot Walmart Money prepaid card and someone used my card fraudulently in Miami, Fl at Kmart. I have never been to Miami and never been to Kmart. I called Green Dot and they were so rude and when I asked for a manager they advised there is no manager. They said it can take 30 days for me to get my money back and now they had to close my card out and reissue a card and that takes 14 days. I need someone from Green Dot corporate to call me asap.

Tax return was done using a Green Dot card. The card was mailed elsewhere. I didn't receive my return. They won't warranty or guarantee it. They said it's my responsibility, not theirs. They offered with court papers that doesn't help my kids and I now. Thought insurance would cover these things. Need help. What to do?

SCAM ALERT!!! I ordered a Green Dot card off their website, which was pretty easy for my direct deposit for work. The first red flag is that the account number wasn't valid. The person in charge of payroll finally got it to work. Payday rolled around and I didn't get my deposit. I called Green Dot and got the runaround and the person who I spoke with, from what I could understand, gave me three different reasons why my deposit was still "pending" all of which included a wait of three pay periods before I could get my money.

I received this card as a gift for baby shower. In addition to very poor customer service, I was denied to receive any kind of confirmation. I closed my account today (even via email they have on file). I was also denied request to participate in their survey "since she closed my account". I was misinformed that if I call again it will be indicated to me account is closed and this is "immediate" and I'm still given an option to reload the card. Lady from customer service refused to hang up first so I have no access to survey. Very unprofessional!

Glad that we received our money back, took multiple times to contact green dot and get a timely response back. We were out our money for 6 months, unable to use it. Should have never been in this situation in the first place, denied to pay us our money after 2 separate claims. Would like to see Green Dot improve on money cards being scammed.

8/5/2016 - I received a Green Dot prepaid card as a gift $200. Inside of card wrappings there was no information pamphlets. The next day $7.95 mo service fee was deducted from card. I phoned number on back of card 866-795-7597 and was told all that info will come with my perm card on 8/10/16 and that is their monthly service fee. I phoned back on 8/10/16 spoke w/ suprv Nicole and requested perm card to be cancelled once at zero balance and was told by suprv Nicole to destroy temp card. From 8/11-8/13/16 there is a balance on my card I'm not able to. Green Dot has placed a block on perm card and it cannot be used at all.

Attention: save your money, time and effort. This card is a nightmare!!! I purchase a card at the pharmacy at 10:29 am and I have been fighting with them. They cannot give me any information because their system is down. I'm now stuck with a card and $50 is on the card. Why are they still in business, I wish to god they would close down. My cell phone is about to be disconnected because of this. People need to boycott this company. I spoke to someone from the Philippines that didn't have a clue as to what she was doing. I tried talking to her and she was not even listening to what I was saying. I have a card that cannot be activated and no one to help/assist me. I truly hate this company.

I purchased this card because I checked into a hotel and they needed a card for a temp incidental hold. I put 50 on the card and it was authorized pending incidentals. Once I checked out the hotel released the 50 on their end so I called Green Dot to release the hold to have available access to those funds which they would not do. I'd have to wait 2 weeks. The hotel faxed documents on my behalf to be able to have my funds back. Even with the hotel doing that that still had me wait 14 days. Today is the date my funds are available to me so I go to the atm and wasn't allowed to withdraw the money until the card with my name on it came in the mail. So I call to see when I'd get the card. They said it should have already been sent. The only thing they could do was mail another one. I specifically told the rep "No. Do no not do anything with the account. I do not want you to report the card as not received," that I'd look through my mail.

I purchased a prepaid Walmart card and it came with Green Dot bank services. Green Dot has a horrible reputation so I never would have gotten this card had I known Walmart was banking with Green Dot. I paid for a rental car on July 29, 2016 with this card. My purchase was $1,290.87. Green Dot then held a pending charge of $1,296.00 after they received their money from my Hertz Merchant. I called to get the hold released and was told that it would be on hold until September 28th, 2016 unless the merchant sent over a release form which they did on August 5th.

Resolved.

I bought a Green Dot in 2 cards. Got a MoneyPak to load whatever is easier... Won't recognized my pin to load, so I try to call MoneyPak... no single no. to call on the card itself. Went to Google found a few no. Called and got a runaround that my pin got stolen in New Jersey. 1 hour buying the MoneyPak, the indian accent person felt concern, asked for my email address and was shock that my email or computer has been hack. At this point I say "what happen to my $$$$$." "Don't worry sir. We will fix that but you trust me right." The moment he said that word I started to begin suspicious. He asked me to go to my computer and go to this address he wants me to put my email address and press send after... God behold it run like you see in the movies... Everything that I can understand is saying is error for every crypted words on my email.

I got one of these Green Dot cards to order my college books online. My orders were declined due to insufficient funds. The card had well over what the total was on it. So I called customer service and after waiting for 2 hours on hold a lady who can barely speak English tells me they don't see the 100 dollars worth of orders on my account and tells me there's nothing they can do. All of the money from the order was deducted from my card. Never get one of these Green Dot cards! Never wasted so much time and money in my life!

Early last week, (Around Monday) I discovered that there was an unauthorized purchase on my card. I called the number on my Walmart Money Card immediately to discuss my options. I had just gotten paid and all of my money was on the card. The extremely rude customer service rep cancelled my card before she even explained to me what was going on. I received an email shortly after that the hold on my card had been lifted. I was confused because I thought the card was cancelled so I called again and I got the same girl. She very rudely said "I have already told you your card is cancelled." I told her I was just confused because of the email saying it wasn't. She cut me off and talked down to me like I was stupid. She said she was sending us a new card.

I had a merchant place a large charge in error which shows on my account as a "pending" charge. Green Dot will not remove the "pending" charge until after 10 days. The merchant sent a fax & email to Green Dot to remove the charge, but Green Dot will not remove the "pending" charge - which takes away from available funds. Green Dot says they can remove the "pending" charge if the charge was from a car rental, which is crazy because you can not use Green Dot at car rentals.

I purchased a Green Dot card and had direct deposit. I purchased the card in January 2016. I get paid once a month via direct deposit. My pay was fairly low to begin with. 300. a month. I had no problems with my card or my account. My paycheck was much larger for the month of June 2016. I received a deposit of approximately 1100.00 on June 21st 2016 due to working a lot more hours. I made a few purchases in my local area and spent about 200.00. I made a payment to Facebook for an old bill using my online option. All of a sudden, a message appeared telling me to call the number on the back of my card. I called and was questioned about each of my transactions. I confirmed that I had made them. I was then told my account was frozen due to suspicious activity with no further details.

I used a Green Dot card years ago and approx 80 dollars was stolen off it and used for something called Habbo Hotel. I avoided them since then but my son picked up a Visa prepaid Green Dot card for me to pay a bill with. I paid the bill and intended to cancel the card and 12 days later what do you know. I just got an email from Habbo saying I requested to change my email to my current email. Green Dot is not a safe and secure way to handle your fund and should be avoided. I do not have a Habbo account and someone calling themselves spyyusef that is a Habbo member just gained access to a second Green Dot card I used.

Last week I put 60.00 on my card. I went to pay a bill and noticed almost $20.00 was gone off my card. I called customer service, and he told me I had a 2 month monthly fee, so I just let it go. Today I uploaded my card again (remind you this is within the same month). I went to activate my phone and Green Dot took $8.00 off my phone. I called customer service and the woman I spoke to got mad when I questioned her about this and hung up. I called back, got a man. He told me it was because of monthly fees. But you took almost $20.00 for monthly fees a week ago.

Closing an account due Green Dot lies take my time, my money and frustrated. After initial call to close my account, they told me that check will be in 10 days. 3 weeks later I call to ask if something wrong and they ask me to wait 10 more days. Since then 3 months and no one penny, too many calls, too much frustration, and almost give-up. My recommendation: Fill a complaint at BBB, maybe they can help!

Green Dot is a piece of **. I bought one card yesterday and they took $7 out of my account and I only had it for one day. Waiting for customer service takes 4 hours and the service you get ** sucks in all this is the worst company ever. They take your money and they don't give it back.

Disabled veteran and for two years trusted this bank until last month when they charged my account twice for $1050.00. I called and chatted with them but no help at all. Its sad. I think they get people to trust them and them mess with their money. Please DO NOT GET GREENDOT Prepaid. It sucks and customer service sucks too. Remember one thing if opening an account is so easy be careful because then it's also so easy to mess with your funds. Very disappointed and thankful I no longer bank with them.

We got a green dot gift card for our wedding as a gift. There was not a note saying how much it was so I called wanting to send out, "thank you." Turns out it has a negative balance of 19.67. How does a brand new gift card I unwrapped have a negative balance? Nice to know this but there is nowhere to get ahold of a green dot help person online and if you try calling you can never speak to a person for help. Glad I know this as I will never personally buy one of these cards for myself or anyone. Someone needs to be investigating this company for fraud.

I tried to withdraw my money from an ATM and it was declined. I had more than enough on the card. I called Green Dot and was told they cancelled my card due to suspicious activity and would send a new replacement card in 10 days. They refused to tell me just what this so called suspicious activity was. The agent said he didn't even know because they are not told themselves due to privacy issues and that there was no one that could tell me and that I the consumer would never know either due to privacy. I asked to have them lift the block on my card long enough to go to an ATM and withdraw the money and they said that is impossible.

I purchased a MoneyPak card, bearing the Green Dot logo, loaded with $240.00, thinking that I would use it to load cash onto my PayPal account. As it turns out, one is no longer able to load money onto PayPal using MoneyPak. MoneyPak refuses to refund money. This forced me to purchase a Green Dot pre-paid Visa. Purchasing a Green Dot pre-paid Visa forces one to necessarily load even more money onto what I consider to be an instrument of consummate evil, the Green Dot pre-paid Visa. I now have $260.00 tied up on a card that cannot be used. I went to the Green Dot site and registered the pre-paid Visa. All "seemingly" went well. I then proceeded to load the MoneyPak card onto the Green Dot Visa. It said that my information didn't match the information on file. All information was triple-checked by another set of eyes and found to be accurate.

Upon receiving a email that my card was compromised they advised me to purchase another card and to go online and transfer the funds to new card (LIE #1). I called for 12 hours straight after being hung up multiple times by people who don't speak English correctly. Asked for supervisor multiple times and they said no one is available (LIE #2). The card they told me to buy was unable to receive funds due to the fact I needed the new replacement card to activate in order to transfer the funds which I was confused on to as why they told to buy in the first place and I will be able to transfer if they already knew that they would not allow me to transfer the fund there.

I've had my Green Dot Prepaid Card for a long time now and I loved it, but they recently sent me a customized one with my name on it. I tried activating it through the computer and through phone and it kept saying my social security number was wrong! You can't even talk to a real person without giving them your social security number! They stole my money! That's not fair at all!

We had Social Security Benefits direct deposited to the Green Dot card for several years without a problem. Each time the card expired, a new one was issued until April 2016. This time when the card expired, they did not issue a new card and did not notify us that the account was being closed. We found out after calling when we did not get the new card. We also found out that some back pay from Social Security to the tune of close to $5k was deposited to that account and accepted well after the account had been closed. We have called and requested to get the money back and were told that the only way to get the money is for them to issue a refund check and send it via standard postal service, no tracking number and cannot be expedited. We were told to wait for two weeks and then call them back if we do not receive the refund check in the mail.

We purchased a $35 gift card from Walgreens for a Mother's Day gift for my grandmother. She went to register the card, and they asked for her social! I told Grandma "maybe you're not dialing the right number?" It's just a gift card! Sure enough, it's now July and I have yet to be able to use this gift card myself after replacing the money for her to get her nails done! I'm furious! I don't care if it's $5 or $100 it's my money! And they have stolen it!

I purchased a Green Dot card for direct deposit. They have no idea where my entire paycheck is, they will not help me and now when I call I only get automated system. I have tried several times to call. Talked to employer who talked to his bank. My money was sent to Green Dot. I have reported them to NBC 10 Investigates and I am making a report with police because they stole my money and many other people's. The more people that report them the better chance we have to get our money back. Contact NBC 10 Investigates. The more people who do them the better.

My boyfriend and I purchased a Green Dot card at CVS and put $60.00 on it. The cashier failed to tell him there was a fee every time the card was reloaded, in this case I believe $4.00 was immediately taken out. Also there was a fee for buying the card itself, which was also not explained even though it is supposedly obvious. We got the card to purchase one item on the internet and by mistake got this card instead of an express card. We were in a rush but didn't think this card could be such a nightmare. Once we returned home, my boyfriend started registering the card online. It was a bit sketchy that he was required to put his social security number in but that's not the worst part. Once all of his info was entered, the website malfunctioned and sent him to a screen saying there was an internal error. He called once and they told him to wait one hour and talked him into having a personalized card sent to his house which is a load of bull...

It's time to boycott Green Dot because they are criminals. I've used Green Dot in the past and have been railroaded into services I didn't order but the customer service helped out. Now, Green Dot customer service has sunken to an all time low. After flat-out stealing money from me, Green Dot's outsourced customer service specialist tell me there is no possible way they can connect me to a United States customer service specialist (they all call themselves customer service account manager specialist and they are all the only supervisor available) and if you persist in asking to speak to their boss or an American service representative, they just send you back to the beginning of the automated service.

I was given a Green Dot card as a gift and as soon as I registered it I was told I would be charged the monthly fee the next day. This is fraud. People are purchasing these cards not knowing they charge fees and those receiving the cards are having their money taken. When I called the woman on the phone was rude and robotic.

My son got a $50.00 dollars gift card, and they keep blocking the card. At the end he lost the whole $50.00 and the phone # that they have there is only answer machine. You can never get a representative, son unos ladrones. Stop doing that.

My husband and I have been using Green Dot for the last year and half. We even get his paychecks automatically deposited. Today was payday so I checked my balance and I noticed a $39.00 charge that I did not make to my account. I call Green Dot and explained that I did not make that charge so they have to cancel card and mail a new one which takes two weeks. Ok I understand if someone used card fraudulently we need new card. My problem was I wanted to get my money out before they do cancel it since my whole paycheck gets deposited every week. First lady tells me it's too late. She already cancelled it. Well I pitched an absolute fit - asked for another supervisor. Was told someone would call in 24 hrs. Well that won't work so I begged the lady and told her crying, "Mind you that I have two kids and that's all the money I have. How am I supposed to feed them?"

They do send you alerts every week of your balance, and you get pissed off because every week is lower and lower and you just won't be able to use your gift card. Since May 11th this is the message I constantly receive even though I've contacted their Customer Service, text them back and reseted my password as they advise, the use of the card has been zero success.

Takes forever to get to a human thru all the automation. They sent me cards with wrong date, took 4 hrs and 5 calls to realize it, and in the end couldn't help me, could just send me new cards I'd have to wait 2 weeks more for. Customer service was rude and kept transferring me to automated system. I've had other cards (my vanilla) without near the problems (and way lower fees) than Green Dot. Wish they had a two cards one account option like Dot has. I closed my account and made them send a check. This company is B.S.

So I bought a Green Dot card for my daughter who is leaving for college this week. I purchased it Monday night and activated it for her Tuesday morning. The card was set to go, there was 200.00 on the card. So I used it the next day to see if it works - it's declined. I call customer service. They say, "Use it as a credit card and not a debit." I hang up. I do that. It's declined again. I call back. Another rep says something wasn't enter correctly. I should be ready to use the card. I try again. It declined. I call back. After a 10 minute hold she says my account I got the day before had been compromised (within 12 hours of purchase). They need 14 days to send out a card. They are so sorry. I'm pissed. It's getting closer to my daughter's drop off date. So on the third call Virah (Indian lady # **) tells me to buy another card and transfer the funds to that card. Every phone call has a different answer for the same question so now I'm asking questions.

Basically.... they suck **. I bought a card... loaded with 500$... Purchased for a one time use... never registered the card. Tried to make a web purchase and the ** stole the money. No support... no English speaking reps... Steer clear of this ripoff. Spread the word about Green Dot visa ripoff.

I lost my card and first of all my money is tied up and the automated system still will not take my birth date that I entered wrong. So now I cannot pay my bills or buy food. I am calling to cancel the card because they have poor customer service because I thought I could purchase another card and they can transfer balance like the Netspend company that I work with that gives you live customer service, not an automated system. I am sure someone has used my card because it has been lost for over three days now.

My son 13 years old bought a $100 at a Dollar store. I try to return it the store refused, so I tried to activate the card and try to use it, but the result error the pin is not right, tried many time. Called many times nobody on the other end. I sent message online, nothing. I lost $100.

Had this card for five years. Finally tired enough to deactivate. They would not deactivate the card or my account. Could not speak with supervisor. Finally had to withdraw funds although Thierry would not let me take all out then they stole my remaining balance. My girlfriend also got a card today, tried to activate. They said her info she gave them was incorrect like wtf she doesn't know her own ss number, date of birth or address. They revised to refund her money. They would not activate her card although she put her paycheck into that card. She was unable to use her own money. They are thieves. Do not aren't to get a Green Dot. Do not shop at Walmart. They don't care about the little people. They do not care you have bills or babies or whatever. Stay clear.

I purchased the Visa gift card as a gift for graduation for my son who is 11. I paid $1.95 for the activation fee as well as placed 40.00 on the card. Later that day I found out that they had taken an additional $7 and some change off the card for monthly maintenance. IT WAS REGISTERED UNDER A MINOR AS A DAMN GIFT CARD. They even said that due to my son being underage, he will not get a real card and money cannot be reloaded onto the card.

I purchased this card in hopes that I could use it on an online ordering site and it didn't work. No big deal on that one. So I started using it other places and used it at a gas station. I went to go check the balance and it had taken $74 PLUS the amount I paid for gas out of the account. I was PISSED. I checked the balance every day even when I would get text message alerts telling me what my balance was. The two NEVER aligned. I finally cancelled the card and I only got $83 back even though I was still waiting on the $74. I would never recommend this card to anyone, just open up a new checking account if you have to.

I had one of their cards from Wal-Mart and lost my card. Cancelled it right away and it took them over a week to cancel it on their end. In the meantime, my paycheck was deposited on it and and somebody used it without a security code and spent my paycheck. No phone numbers would give me a live person and therefore I had to go to Wal-Mart and have them call so I could talk. Filled out transaction dispute form and never heard from them. Again I had to go to Wal-Mart and have them call. I was ruled against after talking to 4 different people. I asked for them to send me a copy of the transactions and still haven't received it. I want to know where my money was spent and by who and they don't cooperate. I hate this company and will never do business with them although they sent me another card for the remaining balance of $1.71. Big deal. In the meantime, somebody spent over $800 of mine and they don't give a damn.

After 8 years with the company I can't believe I got a hold on my card week after week this past month and then after speaking with someone finally the lady just plain and simple (no customer service at all) said to me "Well we'll just send you your account balance because you never order a new renewal card." I never needed to pay for another card cause previously, they would just send me a new one. She said if I pay for a new one they can open another account. WTF. Now I have my check from work on hold since payroll is closed and my account money won't arrive for awhile. Terrible how companies really don't care about customers.

I have over the years had many Green Dot/Walmart prepaid cards with very few issues, all of which were resolved for the most part if I did. I trusted this company, but this is no longer the case. They added bogus balance inquiry fees (yes, bogus as I never use the ATM to check my balance when I can send a text or check my balance online at home) taking them off only to put them back on later on. Maybe someone hacked their system, or are they the hackers? From this day forward I will NEVER again have another one of these cards. Once my good opinion about a business is lost, it is lost forever.

I purchased this card for a trip to Washington DC. I downloaded the app so I could check the balance on my card and IT told me I needed to log in online first. I called customer support and they told me that I only had a "temporary card" and that I could not withdraw cash, use at an atm or reload cash. I bought this card so that I could reload it but they told me I couldn't. I asked why I only had a temporary card and they told me I did not pass the verification process. She explained that this was to prevent hackers. I asked why I did not pass the verification and she said that she did not have that info and she couldn't tell me why. She told me I could have entered in a wrong digit in my social security which may have happened accidentally.

I was a victim just like everyone else. Finally I got through to someone and I requested account be closed and a refund of the balance be sent to me. The CS rep said it would take 10 business days to receive but I still took that option. Should get my check in the mail today... Thank God!!!

This is by far the worst company I have ever dealt with. I was issued a refund back to my card because I purchased something from a store. I called them several times before I was able to get through. You cannot get ahold of customer service. You will sit on hold for over an hour. They have a different excuse each time and no one will do anything to correct the issue. They've been giving me the runaround for 2 weeks switching me back to "Customer Support" and their "Trained Technician" who specialize in fraud. They are the fraud. I wouldn't TRUST this card company to anyone. They are crooks in sheep clothing.

Worst company I have ever dealt with. They placed a block on my card because of a refund that was sent to the card for a purchase I made with the card!! You can not get ahold of customer service. You will sit on hold for over an hour. They have a different excuse each time and no one will do anything to correct the issue. They will essentially be stealing my money $7 a month until there is nothing left of my refund because they will not remove the block that was placed on the card for no reason at all.

I have decided that this is costing more than its worth. The monthly maintenance fee has jump up another $2.00 to almost $8.00 a month without warning, and every time you add money to the card it cost another $4.95 unless you deposit $1000.00 a month, which I don't because I just use it to shop online. At this point I've decided to stop using Green Dot services because it's just not worth it in my opinion.

Have tried multiple times to contact this company to get my card activated. Using their online - automated services I tried activating my card multiple times and the card is never activated. They have my money and I cannot get to it. I tried contacting them and they refuse to respond to my emails. There is no number to call to talk to a real person. I want my money back! But I can't get it! This company is a scam and needs to be investigated! How do I get my money back?

I would recommend that no one use these services. I used my Green Dot Card for over a year. Two weeks ago I called for help and a representative deactivated my card. I was told that if I bought a new card they could switch the funds. Not true. When I call it is one lie after the next. I have explained this is my only funds and they don't care. I call everyday and every day they pass me around until no one answers the line. I called the corporate resolution line. Joke. They send you back to the 1866 #. I want my money I worked for. This has caused me such mental and emotional distress. I am upset with Steve Harvey the most. I trusted on his name on this brand. Now my child had to go without.

After 4 years of paying the dreadful fees, I go to use my card which I know I have sufficient fund for the transaction. I'm declined not understanding why. I call Green Dot to speak with them and all I got was a recording stating "Due to the unusual card purchases on the account, I will no longer be able to use their card and I can't reload or even get a new account." I'm stuck wondering why after I have paid the fees for 4 years which has been over 2000. What is the problem? I have only made deposits and paid for parts and my bills. I did nothing illegal and feel that the way the company should have handled it was by calling me directly to ask me instead of just shutting me down like they did. RUDE AND UNBUSINESSLIKE. I think they are a sham and the FDIC should investigate their practices.

Do not use Green Dot debit card. They are scammers. When you call you're on hold for hours. They will block your call and but put mi day on card. It's impossible to talk to anyone. I called attorney generals office, federal trade commission etc. I may retain a attorney as well. DO NOT USE GREEN DOT - THEY'RE SCAMMERS.

The pharmacy had to go through 5 different cards before they found one that was any good. I should have quit then, unfortunately I did not. I purchased this card at CVS and put money on it. When I tried to activate the card, the automated system says the CCV does not match with the card number. When it does this, all I can do is keep putting in the same information until it kicks me out of the system. I have tried repeatedly to contact a REAL person to no avail. I contacted VISA headquarters and they could not connect me to a real person, nor resolve any issues. I tried to get my point across using the website, only to have them tell me to call the same number I have been calling to resolve my issue. I have made at least 20 attempts to register the card and spent over 4 hours on the phone to no avail. They still have my $500. If I could give a 0 or negative star rating, I would.

Loaded $500 cash on card. No access to money for 4 days. Can't eat or buy Gas. Bills late. Missed work.

Purchased a Visa card with 55 dollars and a 4.95 card fee at Albertson's. Card will not activate on Green Dot website or over phone. Albertson's will not refund and told me to contact Green Dot. Contacting Green Dot is near impossible because I get the runaround automation stating invalid card number. I have an open case with Green Dot for a week now with no resolution. They took my money with no service and no resolution to me means they stole my money. Filing complaint with FDIC today, and am in a position to seek legal action even though it would cost me more than it is worth. Someone needs to put this place out of business.

My card haven't been working since the 16 of May. I had to purchase another company prepaid card to just pay a bill that was due due to fact I can't get access to my money and I called multiple times and they lie lie and lie saying my card is ready for use. I'm highly upset I called FDIC.

I purchased this card and added 20.00 on it to purchase something online. I didn't want to actually use my debit card so I purchased this card and thought it was a good idea. Nothing but a nightmare. Purchased this card on a friday with 20.00 on it. Got a text message saying my balance was 12.09. I'm like "what in the world." Called customer service to see what was really going on. She told me I was charged a 7.00 monthly fee. I'm like "Really." Only had the card for 3 days but hit with a monthly fee. Biggest fraud I have ever seen. Might as well say I just threw my money away. Wonder how this company stays in business by ripping people off.

This is a poor person scam company. You can't live without a credit card in this day and age and this scam makes poor people and people with credit issues victims. I use for online, and they frequently freeze the card until I verify purchases. Recently have gone several days where you couldn't add funds, no online chat and 3 days to get an answer to an email. I asked the online chat one time when it WAS working a question they didn't want to answer and I was immediately disconnected. No use to call either. English isn't even a second language for the rep. Let me also say, some of the other brands aren't any better. Used the famous 1-2-3 card from a major supermarket. They froze my card for using it at a foreign car repair place, wanted me to send them MY driver's license and suggested the car repair was a cover for a terrorist.

My debit card was deactivated although I hadn't received not activated the new card that was supposedly sent. I have been calling the mail company since Tuesday and I've spoken with 4 or 5 agents, 1 supervisor, and 3 corporate resolution specialist. Here it is Friday and I still have not been assisted in getting my issue resolved. I have had no access to my money for a week. They offered to expedite a new card in 5 days. Then 5 days turned into having it by Monday. Then I was advised that I can go BUY a Green Dot card and they will transfer my money back to me free of charge. All my money is on the card they deactivated. When I ask them how and why would they deactivate my card when I never activated a new card, they will not respond. This is a breach of privacy, this company is not to be trusted. After 4 years I will be cancelling services with them as soon as I possibly can. The agents were rude and one even hung up on me.

On Wednesday the 18th trouble began for millions of Green Dot Bank customers. Prepaid debit cards are being declined and the consumers don't have access to their money. Green Dot ask you to contact them. If you are lucky enough to talk to someone, all they do is lie to you and try to make it out like it is your fault, like the money is still pending credit. I have read complaints about many people who cannot access their money. Then I just read a article where someone from Green Dot said "the problem was only in checking your balance." That is completely false and they are lying. How is it legal for an FDIC bank in 2016 to get away with this? Prepaid cards are used by mostly low income people who need a bank account but can't get a traditional account because of credit, or problems with past checking accounts. If this kind of thing was happening to people who use Chase Bank, it would be the biggest story in the country.

I purchased a Green Dot prepaid card. I had to pay a fee to load $50 onto the card. Although I don't like paying fees, that is not the complaint. The complaint I have is that after I used the money that I wanted to use from the card, I had about $8 left on the card. Months later, I forgot about the card and once I found the card, I went to check my balance. THEY TOOK THE MONEY OFF OF MY CARD AND CALLED IT A MAINTENANCE FEE. I think that this is highly inappropriate because this is my money and they shouldn't have used my money

I bought this card to simply pay for an online transaction, a one time thing. Thankfully it was ONLY a one time thing. I put in $60 to pay for a $50 charge, and was met with a $5 activation fee. Fine, I guess? Then I had to register after all this. Then TWO DAYS after my first purchase I receive multiple texts stating my balance, and that I had $0.05 cents available to use. I didn't even know WHAT this was for. I thought maybe it was for my bank or some other service, that is until I just decide to check out my balance on the card. I figure "Hey, I have at least $5 left I should use it", NO. I was hit with a "monthly charge", so thankfully I added $10 more than I needed, unknowingly by the way, because they actually took out everything as a full $9.95 charge. Before you buy a gift card, take 5 minutes to at least think about what you need, see if they have a card specifically for that, and then buy. Skip this card, there's no benefit or ease of use with this.

The only way to get through to this company is to threaten to file a complaint with the FDIC. I've been unable to access my funds since May 16, 2016, due to a system error on their behalf. Their system automatically ordered a replacement card for me, and they expect me to accept living with no money to pay expenses for "2 weeks from tomorrow." When requesting expedited shipping, they state that they cannot offer that. They say my card was ordered on Monday in the system error, and will not ship until tomorrow and that I can purchase a new card and transfer money in two days. Unfortunately, all of my money is on that "expired" card.

This card sucks. Can you say SCAM. I bought this as a Christmas gift for my daughter who is a college student in another state. The first time she went to use it the card was declined to her embarrassment in front of her friends. So in trying to call the phone number listed on the card all you get is a voice recording asking you for your social security number or you can go online and enter the same thing. I for one am not comfortable giving out my social security number to anyone. So in the end it amounts to I am out $100.00 gift to my daughter which just is so wrong, so I hope that they have enjoyed ripping my college student daughter off. It makes me feel really comfortable about the business world and I only that hope that someday I get to return the favor to them.

I bought a $25 dollar gift card at the grocery store for my 12 year old. This was in March. The website gathers far too much information for activation and then says "there's too much traffic, try again later". I finally called and waited for 25 minutes for them to tell me it's activated. It has incurred $5 per month in fees. So a $25 card that cost $4.95 to buy plus $15 in fees leaves a whopping total of $14.95 available on $29.95 spent. Lesson learned. ** them.

We've been using a Green Dot Visa for payroll deposit for about 3 years. No problems until this past week when my husband's payroll check was hijacked. We see a deposit for the amount $900 then a balance of $298. No charges to explain where $600 dollars went! When we call customer service either hangs up on us or says "we're sorry, the system is down and should be restored within a WEEK". A WEEK!!! Basically Green Dot Bank has robbed us of $600 dollars, no explanation and will give it back when they see fit! I cannot believe there is nothing we can do. When I told them "our bill need paid, we have no food in the house. It's our money. Give it back!" They hang up or say "I'm sorry. Technical difficulties." Unbelievable!

I have been unable to access our account for going on 72 hours. I was a loyal customer for a very long time, even recommending people to buy and use their card services, but after calling Green Dot Corporate and pretty much getting the "I do not know how long it will take" speech from the woman I was upset. Now today I am very angry. I called the corporate number and the extension number given to me yesterday, and now the extension is no longer working. I am pretty tired of being kept in the dark where it comes to my money that I work for and I had direct deposited onto their card because they promoted it would be easy and hassle free. Easy, yes, hassle free, no... not when I cannot access my account to pay bills.

I can never access my account online, it keeps saying it's the wrong password so I normally call the 866-795-7597. For the last THREE days they have been 'updating' their systems and today the automated system said that I couldn't access my balance because of unusually high balance requests. Even the get-human number is down.

I was giving this card as a gift card. I had to register online which I was nervous about why do you have to register a gift card! First clue should have followed my intuition! My sister bought this card for $4.95. Gift card was for 25$. I got a text alert several times a day to the point where I canceled the text alerts! It confirmed canceling text alerts. Then the next day I have .09 cents balance! I used the card one time for purchase of $17.05, 3 days later my GIFT CARD is charged $7.95! I got online of course they are down for service, called on the phone same thing! Starting investing this card further. How is this company allowed to be sold as gift card. This is the biggest scam I have ever seen! What a joke of a company! They made 12.09 cents for letting me use my card one time! I contacted the card by email because I could not reach anyone of course and canceled the card! Hopefully I am now free of this hassle. Happy birthday!

I've had a card for a little over 72 hours now. It has been nothing but a nightmare since. If I could go back in time and not buy the card I certainly would. My nightmare started on the 17th of May 2016. I had to pay $3.99 to buy the card. They told me that I will be billed $9.95 at the end of the month or your first purchase. I have no problem with that. So on May 17th I received a fee monthly charge of $9.95. Okay. No problem once again. Today I check my account balance on the 16th. I see that I have received another monthly charge $9.95 so that brings us to the grand total of $19.95. So I was billed $20 for the first month. Now wait a minute. That doesn't seem right. Why did they take almost 20 US dollars from me for her first month. Did your automatic payment system malfunction? Why did you do me twice within a matter of 24 hours?

My daughter purchased a debit card from Green Dot. She used it twice to pay for expenses related to applying to a community college. Next, she tried to purchase items at a food store. It was declined as having insufficient funds. There was still money on the card. This card was designed (unlike a gift card) not to zero out, but to decline the entire amount if it is more than the amount left on the card and will not reveal - even to the owner - the amount remaining on the card. Therefore you must find out the balance before use or risk being declined - and publicly embarrassed - with each attempted use.

This is the 2nd time I have had a problem with Green Dot card. The first time was a "system glitch". I was in NYC for my 30th birthday and wasn't able to take out not a single penny! Balance showed I had over $1000 but was not able to take anything out, I was also embarrassed that it was declined at the grocery store! Now this is the second incident! I have two cards with Green Dot, I have not been able to use it in 2 days!! They keep saying system update... but this is absolutely careless. I can't buy gas, food, I have bills due that are supposed to come out of my account. I have lost all trust. I would like all my money back. And the fact that this hasn't been addressed is a real smack in the face. What happened to customer service? What happened to empathy!? Keep us in the loop, people need to be compensated for their troubles. This has been a complete nightmare!!!