Green Dot Prepaid Cards Reviews

This has been resolved to my satisfaction.

I recently moved from Los Angeles to France and had to come back while my visa is being processed. I obtained this card as I have a temp job and did not want to re-open my bank account I closed before I left and this was a good temporary solution-OR SO I THOUGHT. I lost my card 12/20/16, called and reported it. Paid $15.00 expedited fee plus $3.00 lost/stolen fee. Was told by two separate individuals that the card had been sent 3 day through FedEx and to be received 12/23/16. Card never came. I felt due to the holidays I would give it til 12/27/16. No card came. Called FedEx twice and they could not locate a delivery based on address. No one at WalMart MoneyCard customer service could give me a tracking number.

Earlier in the year I purchased a Green dot card and some other things from my local 7-11. I accidentally threw away my nonactivated card away with my other things I purchased forgetting it was in there. I called Green Dot to hopefully receive a refund check. They told me they would launch an investigation. I waited around 3 months and didn't hear back so I proceeded to call back and they said they had no record of the investigation even though I had a case number and documents. They made another case number and said they would look into it. After not hearing back I called and they still didn't have a record of the new case or the old one.

Went to Walmart to return items. Amount of return was 219.38. Checked card balance. Credit not there. Called Green Dot and was told that the credit posted to account but they show that Walmart ran a transaction for the same amount right after the credit. All this happened on 12/27/16. I called Walmart and faxed over bank statement. Walmart didn't show charge on their end but saw it on my bank statement. Walmart Corporate said that they would send Green Dot a pending authorization release paper to release pending charge. Green Dot said they have to wait till the 4th of January to see if Walmart collects. Makes no sense. As soon as credit appears on card, I will cancel. Promise.

I purchased this card to use immediately and loaded 100 dollars on it. I tried to activate online and it was too soon. Losing track of how long I guess I tried to activate too many times. Now my account is locked for 24 hours without being able to use it... I'm now stuck in a parking lot waiting. I just want to be able to use my money.

Green Dot contacted me and refunded the amount of the gift card. They were very helpful over the phone and resolved the issue quickly.

I am not happy with the Green Dot services. They did not have an option if your Green Dot gets stolen before you register. I have been trying to get in contact with someone for days now and no response. I had to call visa to actually speak with someone and they even couldn't get in contact with anyone. What kind of crooked company is this? You can take my money on time but I can't have someone who can answer the phone. I am very disappointed! Will not recommended this company. No Customer service.

I took and gave my employer the information for direct deposit. It's been over two weeks, I still haven't got nothing. It's Christmas. Plus my electric got shut off and was off for 6 days because I had no pay check to pay it. When I call they want a 15 digit number or they cant help me. My employer said they don't have a 15 digit number to give me. I don't know what to do. I can't make them give me a number they say they don't have. The money has left their account already. So Green Dot has it somewhere.

Attempted to log on to Greendot.com, unsuccessful log in after correctly putting in my info. I've been trying all day long. I need to show someone proof of my direct deposits and I can't even log in. I'm so angry because every time I have an emergency, it's always something with this card. Can't get a live human on the phone, can't log into my account. Christmas 2 days away... Go figure.

Sent my mom to Walmart to get visa gift cards. When she got back to truck I realized she'd got the wrong cards. Went back in store to exchange cards for gift when Walmart states sorry non refundable. 5 minute and non refundable. So now I'm stuck with these cards that I can't use unless I register them and then they charge a $7.95 fee to use them... Not happy.

I purchased a Green Dot Moneypak Reload card for my Rushcard. When trying to put the money on my card they said they needed to verify my identity. I submitted a pic of my valid ID and was able to load card. Today I tried again after purchasing one for 400.00 and it won't let me load it. It said my identity has not been verified. This is for my kids Christmas gifts. There isn't any contact info and this is all the money I have. Please help.

My husband bought this card so we could shop online for Christmas. We ran out of money so naturally we wanted to reload it. We went to the nearest Green Dot location and he went to load the card at the register with 200 dollars in cash. The clerk told him he had to buy a MoneyPak card to reload it. First of all, you have to create another, separate account to use MoneyPak's services, then lo and behold it came to my surprise that an alert came up saying MoneyPak can only be used on permanent cards (where your name is on it). We were not informed of this at the time of sale, and the sales clerk insisted it was the only way and did not use the register to load the card as she said it was unavailable for their device.

Every time I go to use the card it is locked. I had an important call to make tonight and I put money on there to put on a phone account for that important call and it is locked again and I have no other way to put money on there and there's no way to get it unlocked I guess. I'm not very happy at all.

The only problem I get with this card is the website to check transactions. It won't let me sign in and it gets very frustrating when I can't see my history when I want. Instead, I have to call the phone number and listen to transactions 5 at a time!

Since I decided, I believe 7 years ago, to acquire a prepaid Green Dot Visa credit card. Also, have my SSDI, direct deposit. I have had no trouble/problems, and sincerely enjoy using my card to pay my immediate bills. After 4 years, I was told I now am a Green Dot bank member. When I need cash, at ATM Withdrawal, checking, Cash received. Simple, easy, convenience. Thank you Green Dot bank and affiliates. From a "true advocate".

The NEW fees are ridiculous!! $7.95 a mo to receive my disability check which is under the $1k you require for no fee. Then when I go to pay bills, the bank charges $3 and you guys charge $2.50!! Ridiculous and so unfair.

So Green Dot is the worst. Word of advice. NEVER and I mean NEVER use their bill pay option. I used their option to pay myself essentially to get the money faster. I lost my card and was waiting for it in the mail. I thought I would get the check faster. WRONG! Requested the check on Monday 12/5/16, stated it would be paid by 12/8/16, site lied and said I was "paid" on 12/9/16, got the check on the next Monday on 12/12/16. Okay no biggie, let's go cash it and put the money on the card I need to use. HAHAHA WRONG!! Oh so ** WRONG! In all of my years of cashing checks using various check cashing options I have never had all five institutions refuse to cash the ** check!!! A $1,500 dollar check is just sitting in my purse useless.

I have been a Green Dot cardholder for 3 years. I even pay extra for the "VIP membership". My card was compromised 2 weeks ago and ran for 20+ charges that I did not authorize. Needless to say, my acct was completely drained of over $1,000. Obviously upset, I called Green Dot to get help and have since been getting the run around for the past 2 weeks. I've been told I would be contacted by a supervisor twice... Both times I've been lied to as no one has contacted me. I continue to call on a daily basis but get the same answer and nothing more - "it is being investigated." This co. provided a financial service and has completely failed to take care of their customer. I am currently out a $1,000 and have no confidence at this point that Green Dot is going to do ANYTHING about it. The way I have been treated in this instance tells me they absolutely DO NOT CARE about their customers!

I was given a GREEN DOT GIFT CARD and I have not used it. I tried to register it online and it keeps saying that the card has been already registered and won't let me keep going so I called the phone number on back of card and it clearly says that I need to register card and I choose the option to do it over the phone and once I put in the card info, the stupid recording tells me that I am calling the wrong number and to call the number on back of card again and hangs up, doesn't give me an option to talk to a customer service rep. My card has money in it and I can't use it. I am so angry. I wish Mr. Harvey knew that he is promoting a scamming business.

I love having a Green Dot card so I don't have to carry all my cash and I don't have to put all my cash into the bank. You can use your card anywhere and I love it. I definitely recommend to everyone who is looking for a card.

I purchased a Visa Gift Card at Walmart that is issued by Green Dot Bank on December 2nd. I tried using the card online on Wednesday December 7th and it was declined, then I read I had to register it to use it online. As instructed by instructions on the back of the card, I went to WalmartGift.com to register the card. I attempted multiple times and each time received an Internal Error. I moved on from trying to use it online and on December 8, I tried paying with the card at an Ace Hardware store, once again it was declined. At this point I was becoming frustrated and worried that the funds were never actually added when I purchased the card. I paid $4.94 for the card and added $70 of funds at the store for a total charge of $74.94. I have my receipt of the purchase.

There are too many fees associated with this account. I am currently looking to replace my card with a regular bank account. The monthly fee is too much as well as the cash withdrawal fee charged by the card and the ATM holder.

Love my card. No matter where I go I can use my card anywhere. I started with this card many years ago because I didn't have a bank to get direct deposit from my employer and this provided me with the ability to do so. I have really enjoyed my Green Dot Card and would recommend it to anyone.

I have had a Walmart/Green Dot Bank card for many years. Generally all is well, until you need customer service or assistance. The one time I had a problem (fraudulent charge), my card was shut off and I was THEN informed that I would wait 7-10 business days for its replacement. So the balance on my card was unavailable to me during that period. Tough to pay my bills, since that's the card my direct deposit goes to and from which I live. That didn't seem to bother anyone in customer service. I even had one idiot tell me that this was good customer service!! I asked him to send me all his money for two weeks and see how it felt to be unable to buy food, gas and medicine, or pay any bills at all. He declined.

I've tried to do direct deposit twice now and each time with 2 different companies, the money never transfers into my account. So I have to end up getting my company to wire me or mail me my first check and then have to do direct deposit at another bank. At first I thought it was the fault of my first company but then it happened with yet another company, so clearly issue is on Green Dot's end. Don't advertise you can do direct deposit, if the capabilities are not there.

I spent a whole lot of money with Green Dot, let's say over 50,000. I had numerous cards. At the the end of my spending spree I was homeless and still am. I tried contacting Green Dot about cards I had lost which still had balances. They said I needed to get a lawyer and they would not look up information. I ended up finding one card. It had over 1,000 dollars on it. So I can just imagine how many other cards with balances I must have had. Well enough they said I needed a lawyer for them to even look up any information for me.

I use my Green Dot Card for online shopping. Because it's a Visa Card, it's accepted everywhere. I tell everyone to get one. It makes online shopping a breeze! Safe, secure and easy to load. I'm extremely satisfied with my Green Dot Visa Card.

I believe it's going to be almost 1 year since I've started using Green Dot. I do not have complaint. I love this cards. Its services there is always someone there to help you. Made it easy for me to get my direct deposit.

This card does everything I need it to do. I have no problems. I can pay my bills and order all the things I need for my work. I can use the card almost anywhere I go. The only thing I don't like is you can only put 500 dollars on it at a time. Sometimes I need to put more cash on it.

All in all the experience has been really good. I have used it for a few things and so far I have no problems. I like to use it when I don't want to spend my money and have cash in my pocket. Don't know what else you want me to say but everything's been okay, the service is good and it's better than having a credit card.

I just love Green Dot! Haven't had a bad experience yet, and have referred many many people to this company!! Your app just great as well!! But I have started noticing there isn't very many reloading places available in Kaufman, TX. Maybe you can pair with more companies??

I have been pleased with Green Dot. Deposits are in quickly, ATMs are readily available. I haven't encountered any problems. I like the ability to deposit checks by a photo although it takes several days for it to be available in your account.

Your website sucks. All I wanted to do was check my balance. It locked me out and then when I pressed the forgot password it gave me a one time password that doesn't even work... like really and then you can't even change it. Fix your stupid glitch.

I love the card and getting my money earlier than payday is a plus. Only problem I have with it is I can not use it at the gas station. Also when I try to deposit a check I'm not able to but besides that I have no real problem with it.

I have been using the card for some years now and the only thing I don't like is I can only put 500 dollars at a time. If I am paying a bill that's more than that I have to wait till the next day to add to the card. I sometimes pay my car note on the card and it's a real nuisance having to wait a whole day. I feel if you have been with Green Dot for a year or longer that wait time should be waived.

I love Green Dot, but I don't like the monthly price. Then having to pay another $4.95 each time to deposit money. It seems like it is more costly now with the monthly increase. It is very convenient to pay bills and what not. I am overall pleased with Green Dot.

Service is better than others. I had my VA disability direct deposit with Direct Express for a while before deciding to go with Green Dot. I had some problems with Green Dot erroneously charging monthly fees, but this is no longer an issue now. There is no fee free ATM nearby and that is the most annoying thing.

I like the card and the idea of the card. It works for me. It allows me to do most of the things I use the card for. I wish you could put more than $500.00 on the card. Just so you wouldn't have to run, swipe or double use the card. Other than that I have no complaints. Good work with everything else. Have a great day. Happy holidays and a safe New Year.

This card helps me out with so many things. Had it for a year and it helps out so much. I use this card all the time and everyday. The amount of times I needed to pay bills and it helped me out with that is amazing. I like Green Dot system a lot. Keep up the good work.

I like this debit card and it works excellently and this is all I want to say - thank you, have a good holiday and I like it since it is very convenient and I could use it anywhere, any places and also I already used it for two years and this is expired in the year 2019 and three years away from now. It is in short, excellent debit card.

This is a great product for me. I like the fact that I can have my pay direct deposited so I don't need to worry about it and that receiving cash is an easy process. I would recommend this product to anyone for the fact that it is easy to set up and easy to use.

I have had my Green Dot card for a couple years and I totally love it. I have no problems at all with it and it works everywhere. It's the only card I use. I got my mom and my son both one and they use theirs all the time. I have and will continue to recommend it to everyone.

I've had the best experience with my Green Dot card. It has afforded me all of the conveniences of having a traditional bank account. It's even better than banks because I can deposit money at the many convenient reload locations such as Rite Aid or Walmart during their business hours. My deposit is available for use within 15-30 minutes. I've used my card to book hotels, make online purchases, and everything else that I use my other visas for. With no overdraft fees to worry about, the monthly fee is nothing compared to what I've had to pay financial institutions in the past. I love my Green Dot card.

This is a great benefit considering it saves me time and energy after my busy work schedule and the direct deposit is convenient. Keep up the great service Green Dot! Have a Happy Holiday and New Year in 2017. :-)

I have been using the Green Dot card for awhile, and I have been very pleased with all aspects of it. Easy to use, reloadable with direct deposit, easy to locate ATMs when needed. The website and the app are very functional and easy to navigate, I have not needed to contact Customer service directly as everything I have needed was done online. Green Dot has replaced almost all of my banking needs, I do wish a line of credit was available for small term loans if needed. Thanks.

Love this card. Mine expires this coming yrs, & would like to get a new one to replace it before the end of the year. Other than that this is real easy to refill but I wish I could put more than 500 at a time to keep me from going back & forth to the store.

Received this Green Dot debit card in November as a "gift"card which had already been activated. Tried to use for a purchase. No good. Told I had to register the card. Went online to register the card. Needed my social security number which totally irritates me as this information needs to be kept private. Register the card. Am I now able to use it? No it is a temporary card. I have to wait for a "permanent" card to arrive in the mail. Meanwhile $15 in monthly fees have been deleted from the balance. I cannot use for online bill pay either. Found this out after multiple tries to speak to a "person" in customer service. So far today I've spent two hours on this and still cannot use the card. Do not buy this debit card. It is a scam.

It took longer than it should have but my account was finally unblocked.

I bought a Green Dot prepaid visa gift card for my son's birthday and mailed it to him. Had a tracking number added to the envelope so that I could make sure it got to him. The USPS lost the card during transition to my son's address. I've tried on so many occasions to get this card cancelled but the automated phone service requires the 13 digit number to cancel. Since the card didn't get to my son, he didn't activate it so I nor he has the 13 digit number to do this with. I've written to Green Dot to explain the problem and they have done nothing to help. DO NOT USE THEM. You'll never get anyone to help if it is lost or stolen.

I received a $250 Walmart Visa Gift card from my employer. Knowing that holiday shopping was coming I kept the card in my wallet and did not use it. My co-worker recommended I check my card because her card had funds missing from it. When I checked, $249 had been used at various companies in CA. I live in TX. My co-worker also had her card used in CA and she lives in TX. The only action I took on this card was registering it, the thief MUST have originated at Greendot.com themselves. AND for them to use the card at some of the companies on the list, they would have had to clone my card to swipe a physical card at the stores involved. I have submitted a Dispute form to the company. Now I have to wait up to 45 days for them to return my money or deny the dispute. What a rip-off. Green Dot needs to clean house. They have thieves in their company.

The GD was purchased approximately 6 months ago. We are trying to see if the amount was applied to what we needed it to. However, when we type in the card number and 4 digits following. We have tried to call the number on the back of the card and multiple other numbers found online. Then I was passed to multiple people with no resolution. So infuriating. All I am needing to know if the specific of the amount on the card that was originally put on the card was posted to a specific company. Too simple of an answer to be this difficult.

I have purchased a Green Dot prepaid card from Holiday Station store and put every last dollar I had on it to obtain a room to stay in for the next two nights as I am located in Minneapolis Minnesota and it is absolutely freezing cold. Waited 10 mins to activate card after purchase. First response back was invalid card and then when I rechecked that I had typed in the correct information and resent it the website told me I had attempted to register the card too many times and would have to wait 24 hours before attempting to register it again. Cannot use card without registering it. Literally am going to freeze to death tonight. Thanks Green Dot! No way to talk to a human through their customer service.

My issue has been resolved thank you.

Problem was resolved when I received and activated a permanent card. Plus I was refunded the monthly fee.

Green Dot is great when everything is working. I have a RushCard but I use Green Dot MoneyPak for reloads. If there is an issue, you can not reach anyone. The customer service numbers are a joke. One just hangs up and the other gives an auto-attendant runaround. There is no live person!! The moment an alternative company offers what they do I am leaving for good. It's funny how Green Dot will comment and praise the good feedback on here but just ignore the bad ones. Bad for business guys. P.S. My issue was that my most recent reload would not go through. I got a generic message, "It's because of any number of reasons." I wanted to know more specifically why and when I could reload again. (Apparently there is a limit per month and week.) I guess I'll just have to keep randomly trying since I can't get an answer on when I can successfully reload.

I notified Green Dot of my card becoming compromised and they canceled my card, which is fine. It's been almost 3 weeks and I haven't received a replacement card. I can't speak with anyone at their 877 number because I don't have a card. This is becoming a nuisance because I still have direct deposit on my card.

I'm writing this review to let Green Dot know that it is not fair to the consumer that I have to pay a fee to purchase a card and green dot turns right around and takes a monthly fee the same day I purchased it. If this is what kind of service I am gonna receive I will never use your services again!

I was sold a card that was already expired, and now it is impossible to get to a human on the company's phone line to have the issue resolved. This does not instill confidence in the support the company offers. I am asked repeatedly by a robot to enter the card number and because it is expired the number is invalid. Has anyone else experienced this, or know how to get hold of an actual human representative from this company?

I work for Uber and Lyft and on the app they have a feature called "Express Pay" where you link your debit card to it and they wire the money you've made to your bank account within 10-20 minutes. Well I hit the express pay button on Friday and my money was not in my account until late Sunday. Then I did it again today on a normal business day and the money is still not in my account. Green Dot's processing SUCKS VERY BAD!!!

Green Dot is amazing, although I think loyal clients should be relieved of the monthly fee or at least the fee be reduced on ALL cards. Other than that green dot is highly recommendable. I've been a client since 2007 and won't even look at a RushCard or any other competitors.

When I bought a Green Dot card they told me there was no service charges and I couldn't buy nothing with it because they took 7.95 off the card. I think it's stupid you have to pay a service charge on a prepaid card. It makes no sense.

I've used Green Dot for several years. I used to love it. The monthly fees were low, no hassle card transactions, direct deposit was great, etc. But over the years, I've hated having to use the card. It has its drawbacks at times, like if you lose a card or try to reach Customer Service. Trying to get hold of an actual person is nearly impossible on the phone. Takes a lot of loopholes. They have frozen my account more than once when THEY think too much money has been charged on my account and I have to wait days to have it accessible again. They have had their accounts hacked into so they sent a new card to start over, no fault to my or anyone else's error but theirs, that alone freaked me out.

Thanks for resolving this issue.

Hello, I purchased one of these prepaid Visa debit card. I tried to register it but when I tried to put my state (I'm from Europe) I can find only states from the US. Nobody told me that I cannot activate it if I'm not from the US. If I try to call the customers' support and to activate it they ask me for an activation number. I texted the number that was written on the back of the packaging, but the registered voice on the phone said that it was not the right number. I need those money soon because I have to buy a ticket to leave the US, how can I get my money back? I need help as soon as possible please.

I got a temporary card and had no problems. I got my personalized ones in the mail today and it will not unlock them by computer or phone. I cannot get a hold of any human to help me. This should be a smooth transition from temporary to personalized since the card numbers are the same. Not a good way to start using the card. I was going to close my bank account today and only use Green Dot but am worried if I can't even complete the first step what else will go wrong.

I loaded $100 on my card at Walmart and got my receipt. Four hours later I try to use my card and it's declined. It says I have -30.51. So I call customer service, stated my issue and was hung up on. I called back and asked for a supervisor and was hung up on again. I called back again and was left on hold for 28 minutes then hung up on. I called today and was told they were reviewing why my money wasn't loaded correctly and that the negative balance was an issue on their end. I gave them approval code, receipt number, store info etc. They said they show it was loaded on my transactions but don't know why it's not becoming available correctly.

I bought a Green Dot prepaid debit card last week. Today I bought a $100.00 MoneyPak reload card and I could not get the money to load. I called customer service and they said I cannot reload on a temporary card only on a Permanent card which has not even been mailed to me yet. I asked for a refund and was told to request a refund online which takes 3-6 weeks. NOWHERE on either card does it state I could not reload a temporary card. In fact right on the back of the card it says to go to Green Dot to find reload locations. Now I'm out $100.00 until they decide to mail me my permanent card. Green Dot is a ripoff. DO NOT use this card unless you call customer service as ask a ton of questions or you might as well flush your money down the toilet. VERY upset customer.

I purchased a reload pak at a pilot truck stop for 100 dollars. I tried to load the 100 to my temp card and it failed. Spoke with customer service. They ran the pak number, verified the pak was good and the money was there. They told me I have to wait 'till the card comes in with my name on it. THE card with my name on it came in. Tried to load and got same message pak not valid. Called customer service. Now they tell me they can't pull up the moneypak to view it. I called 4 different times asking to speak to a supervisor and continued to get told no supervisor was available.

Called the customer service department because of extra money coming out at a ATM and I told her I will need the money that was on the card and to order me a new one. After I got the money that was left on the card she froze my account and I couldn't accessed that. I had to even feed myself over the holidays and they wouldn't transfer my money to another Green dot card. I think this is bad service not to mention I have to wait five days to get a replacement card which would make me late paying rent.

Up until now, I am very dissatisfied with Green Dot. I use this card to pay bills and also for direct deposit with my job. Well the week of thanksgiving my direct deposit came in three days early. Upon those funds coming in that day, I received a total of 12 transactions from a retailer in Texas. The total transactions were over a $1000 dollars, which took my entire paycheck and left my balance at zero dollars. It showed all the transactions were pending. I called Green Dot and the first rep, basically rushed me off the phone and said call back when they show up posted to the account. From there I can file a dispute. I was so upset. Mainly because she had no empathy, then she stated "I know you live in Florida, did you give someone your card in Texas to use."

I want a return on my card because the merchant didn't have enough cash in the drawer to give me a refund so I put it on this card and they have held my money. They have lied about everything every time I called like it will be available in 24 hours. Well it's past that. I sent in my receipt and still nothing. It seems I'm not the only one this has happened to around this season. Starting to make me wondering if this is on purpose. They are thieves and don't have an idea on how to run a consumer's money account.

I purchased and loaded one of your cards after a scammer called me stating that my electricity would be shut off if I did not pay a certain amount. Being as I was in a panic, and they had specific information about my account that made it more believable, I loaded the card. After realizing my local power company was not even open today due to a holiday, I knew it was a scam before I provided them with the card number. Now I am trying to receive a full refund. When I posted a request for a refund on the website, it says it has been received and will take 7-10 business days for a check to arrive. I need a way to track this, or even have a confirmation number to make sure this has been processed, but none of this is provided.

I have 2 Green Dot cards apparently. One is through Green Dot and the other is through MoneyPak. However I no longer have the one from MoneyPak, I lost it a long time ago in a move. I recently tried to log onto the MoneyPak website but I don't know my log in information, and since I lost my card a long time ago I don't know the card information either, nor the address or phone number linked to the account. And the only way to possibly get the information is to call and talk to someone directly. Unfortunately I don't have a phone to call someone with, let alone I hate being on the phone let alone someone who may or may not be able to help me and being able to understand me or the person I'm talking to. I'm almost never on the phone if I can help it. I would love to be able to do it over the Internet like everything else these days and my Green Dot card is just getting too expensive for me.

I have a Walmart Green Dot prepaid card. I wanted to load some cash on it for THE VERY FIRST TIME. I set up a MoneyPak account, entered in the MoneyPak number. (When I did this it shows about 10 cards already on file even though I have never used this service before and this is supposedly a new MoneyPak - obviously not as someone has used it numerous times.) Entered in my Walmart Prepaid card number and got an error saying that my LOAD FAILED: "Sorry! You’ve hit a limit for this MoneyPak profile. This means that in 30 days, you have already used nine MoneyPaks, or loaded >$3000 total using MoneyPaks (including this load attempt), or would exceed $1000 loaded or 4 loads today, or $1500 load or 6 loads in the past seven days."

I am absolutely panicking because someone gave me a Green Dot "gift card" as a gift. I had to log on, include my social security number, and was told I had $10 on the card, but read the fine print and it said I had a $7.95 fee EACH and EVERY month!? This was supposed to be a gift card!? Then I have tried for the past four days to speak to a live person and go online to be sure my account is cancelled and all of my personal information is removed from this card. And what happens instead? They keep sending me new cards! I believe this is the worst business idea ever. How in the world can anyone afford $7.95 a month to keep up a debit card?? And why can't I speak to someone to be sure that this simple gift card I thought I was receiving is not destroying my future finances!!! How did Steve Harvey endorse this product?

I used this card for 2 purchases at a casino and hotel. The 2 purchases were just for incidental funds and were delayed the very next day both on business days! The customer service department was called after 5 days of my money not returning to the available balance and was lied to by their rep saying it would take 10 days to recover the funds! At 10 days called back and was told 12 days then was told 16 days! This card is a fraud. They withheld my money from me and no one there not even the top supervisors which I have to wait 2 days for a callback can do anything about it. They have no access to release my funds back to my card! They are thieves, crooks. Horrible company policies!

Why do I have to purchase another card when the one I have expired. Not sure if my card is available any longer. I would prefer to get the same card with an updated expiration date. All companies offer this service, why can't you? Not fair to spend $4.95 to get another card. This is ludicrous. Fix it please.

I purchased a Green Dot card to send to my son out of state so he can buy what he wants with it. He's 10 years old by the way. He gets the card which I had put $20 on and uses $10 then I get a phone call saying that he can't use the other $10. So I had gotten a personalized card in the mail by that time. I had to activate it so I could use my bank account to put money on it but then I had to send the personalized card since the original one won't work anymore. So I looked at the account activity and they charged a $10+ fee for the card. So I put another $20 on the card and send it to him. I get another call from his father who says he doesn't know where I'm getting these cards from because they don't work.

My card was put on hold due to suspicious activity but there was no activity on it. They froze up my money for three days now and cannot get nobody to give us any answers. Someone please help. If you have an answer to my problem please email me.

I went into Walgreen on 11/06/2016, purchased a debit card for $150. And I haven't spend the money yet and not it is not on my card anywhere. I have a case working and have talked to customer service every day. I am very dissatisfied with the service I have received and I don't have $150. just to give away, I am on fix income.

I started putting my check on Green Dot direct deposit. The first couple of checks it was working just fine until today. I woke to find my money not on my Green Dot account. I've called the customer service number and you can't talk to a live person. The recording says to call your employer but I already got my pay stub from my employer so it's Green Dot's fault & I want my money now! Never use this dumb company which makes me dumb for trusting my money with them.

THESE people are nothing but liars. I called last week because I was giving the card to someone as a gift. Saw I bought the wrong card and bought another Green Dot pay master card. I talk to someone that told me because the card was bought with cash that I couldn't get a refund but if you use the card as a ONE TIME and not recurring monthly I would not be charge. So I activate the card and was charge 7.95 only put 25 dollars on the card. So I called and talk to a manager (sound like they were overseas) explain and she said she would credit the card one time and that money should be back on the card in 24 hours.

I purchased a prepaid Visa card from Walgreens in Huntersville, NC. Paid upfront for $25 and mailed it to my daughter in Massachusetts. My ex-wife called me angrily stating that there was no money on the card. I went back to Walgreens with the receipt, and the manager apologetically told me that there was nothing I could do, and that I would need to contact Green Dot directly. I went on their website, and could not get in touch with a human. Left an email trail asking for a solution and have heard nothing. It is mid-November now, and I submitted to them in May. I will advise anyone I know to never use this company.

My card was charged 391.50 instead if 115 at a hotel. I have filed 2 disputes with Green Dot. One for the unauthorized charges and the second was for false services. Both were denied. I was told they don't protect against bad service. I also called while the charges were pending and I was told that I would have to wait for the charges to actually post to make a dispute. Why? The charges could have been reversed while still pending and the money never would have left my account.

I could not get through to anyone on the phone at Green Dot initially. After posting on ConsumerAffairs, I got a call within a week. Green Dot gave me a different number to call them back then was on the card with an extension and a case number to reference. After calling that number, the rep had the issue resolved in 10 minutes and took the time to answer a couple of other questions. Glad Green Dot cleared it up, but even happier that ConsumerAffairs was there to help. Thanks!

Green Dot at the register is a dishonest company. The company sent me a text with a barcode attached. I took the barcode to a retail store. They scanned the barcode that GREEN DOT sent me and took my $500. The $ never should up in my account I was sending the $ to. In addition I had done the exact same thing earlier in the day at the exact same retailer with no issues the money went where it was suppose to. After more than a week of trying to get information from them, today they tell me to take it up with the retailer. The retailer says all they did was scan the barcode I presented to them which I witnessed.

Called customer service due to my card being sucked into the ATM and shredded after leaving it at the bank. Customer service stated I would be able to transfer funds from 1 green dot account to another (my boyfriend's card) until my new card came in the mail. Well that was false!!! Due to the card being deactivated the "Pay People" option was not available as we were originally told, therefore leaving us with no money or any way to pay a bill with the checking/routing information. No money or any other means to buy food when you have a 4yr old child!! We are very frustrated by this process and can't understand how Green Dot can hold someone's money hostage until a new card comes in the mail. They wanted to charge $15 to have it expedited (up to 3 business days). So 3-10 days with no money!!

I have had a Green Dot MasterCard for over 4 years, never a problem, then... I received an email from greendot telling me, they were putting my account on hold, there was some suspicious activity on it. Someone was using my greendot card in Florida, charging $50.00 at Walmart in coral springs, FL, then another $50.00 at walmart, coral springs, FL, then $49.04 at walmart coral springs, FL, then another $49.00 at walmart coral springs, FL, and another $48.18 at walmart in Sunshine, FL, and then AGAIN, $48.12 at walmart in coral springs, FL... all these charges on 9/15/16.

So mad. Green Dot/MoneyPak customer service is a joke. Husband travels for work and has been using MoneyPak/Green Dot to send money home. Purchased a $400 MoneyPak and I am unable to load it because it is $100 over the $1000 limit. What? There is a limit? I've spoken to 4 agents. 2 on line and 2 on the phone. # of them told me to make new profiles... clear my web browser... use a different device... Nothing has worked. I can't get through to anyone. Locked out of the phone system and was told I have to wait 14 days to access the money. I have 2 children and zero money now, thanks Green Dot. Seriously POed right now. Anyone who uses a prepaid card cannot wait 14 days for their money!

I just purchased a Green Dot prepaid card from my local Dollar General. Tried to activate it and it stated that the card number is invalid. Tried to call customer service and it will not let me speak to anyone because you have to enter your debit card number... which is invalid!!!

By far this is the worst experience I have ever had with any prepaid cards. First off I noticed that my card was set to expire October 2016 so I called Customer Care 2 weeks prior to expiration and a replacement card was supposed to be sent out. My direct deposit from my job is set up to my account so I really could not afford to be without my money. Well October 30 came around and still no card so I called again and they stated that I could call back on the 31 and order yet another replacement card.

Three weeks and finally heard back from the corporate office. Their IT person walked me through resetting my default email address because their system did not cooperate with my yahoo mail.(only the part of resetting the password).

Zero issues with my card. Get my money fast. Love the early payday. As far as I go I'm a fan and thank you. Couldn't be happier! I'm glad I signed up. For one it's easy to check my balance and keep track of my spending and purchases. I'd recommend Green Dot to friends and family.

Green Dot is a joke. I have been stressed, losing my mind for two days trying to activate my card. I put 600 on two cards to pay a bill. I was on phone for 2 hours trying to figure out why I can't get my money and all they said was "we will give you a refund." That takes two weeks. Well clearly some bills won't wait for 2 weeks when they're due. Now I had to put everything in my mother's info to get my money so you guys lost my business and everyone I know. This was a horrible mistake to use your service. All I did was stress on how to pay my bill before we lost everything and not one person could help me get my money. So I will never trust you with my money again.

I've been a GD member for years and was very happy being a VIP member until a couple of years ago when I could no longer access a customer rep via phone (system would not route me) and I had important questions so I was forced to go to their social media page on FB and plead of someone...anyone to listen. Thankfully someone from corporate reached out to me but after many attempts on social media. Eventually my questions and issues were resolved but after how much effort on my part, pleading and almost begging. I was shocked honestly to learn that now members had to jump through so many hoops to get a live person to help!

I love my card. I like how convenient it is to use. No hassles!! I would rather have the card than an actual bank account. Thank you for such great customer service. Anytime I've ever had a problem it has been fixed promptly. I would recommend you guys to everyone I know.

I actually was very happy with it when I first started using its direct deposit. I received my checks 2 days early like promised. Here lately that hasn't been the case. Also I think it's unfair we have to pay the atm fee plus a fee from greendot!!

I have had this service for years and have never had any issues. This time I've had money refunded to me on the card from my insurance company. They fail to inform me that my acct is frozen. (Even though it shows I have the money.) For further inquiry I have to submit an original receipt, all my info, and then I still have to wait 10 days. I am absolutely livid. Scam scam scam!!! They can text me and email me about everything else but I received nothing stating the frozen status. Very unprofessional. Beware.

Signed up for direct deposit and my money is missing. It says on the website that I have the money available but when I call the card it says I have a zero balance. It's been 2 days now with no money and not eating. I've called multiple times and they don't know what's going on. I worked hard for that money and I'm so upset just sitting around starving because they don't know how to fix it!!!

I have no complaints. My service has been excellent ever since I purchased my Green Dot card. Whenever I have an issue, the customer service team is superb at solving my problem or making me understand what is going on with my funds. I could not be happier with the service. Keep up the great work!!

I have been trying the last four days to reset my password and have not gotten anywhere with the results. Usually I can write in and reset the password but Green Dot has not sent the link to reset the password. I am very dissatisfied with Green Dot at the present time. This is how I can keep track of where my money is going. Most companies will go reset the link. I was told that Green Dot has no way of doing this.

I have my card for around a year now. I use it to buy bills and make online purchases. My only complaint is being able to get money on and off my card having to pay a fee. Fee to upload money and another fee for withdrawals on top of the fees for the company I use to that. Cost me 6 dollars to out any amount on my card and another 6 to get cash off of it. I think that's a little high and unnecessary. My monthly fee should cover that. But outside of that. I have no problems with my card. It's been a very handy thing to have. And will continue to use my card.

The only thing I don't like about this card is the MoneyPass atm being the only way to pull cash out without being charged a fee. The locations are not accurate and Walmart's atm is always out of service. Other than that, great service.

I love the service but would be better if it had a savings part with it. That way I can save also instead of having to go to the atm and pull money to put elsewhere. Other than that the service is great. You have a faithful customer in me and I appreciate your services.

I've been very satisfied with the ease of access to my transactions. Any issues I've ever had were handled quickly and professionally. I would highly recommend and have in the past to my friends and family. I also enjoy having a person that is well known as a spokesperson.

I have had really good service with my card. I can get information online or over the phone. Direct deposits allow me to get my money quicker. It is very easy to load the card otherwise. Also, no need to buy a load card. Just take it to the cashier of most stores. I highly recommend this Green Dot.

I have had my Green Dot temporary card for several months now. I called the automated system to check my balance and was told I was being transferred due to my personalized card being sent back to them. The next day I went to the grocery store and card kept declining. I immediately called customer service to hear, "I'm sorry. Once we send out your personalized card your temporary card is blocked." This was not explained to me so now all the money that I have to my name is 7 days away (in the mail on the personalized card). I then spoke with a supervisor. I told him the representative did not tell me at no point that my temporary card would be turned off nor in all my years have I ever heard of an institution blocking your temporary card before you receive a personalized one. The supervisor unprofessional and hung up on me. I tried calling back and they put my number in the system where I can't get through to talk to anyone.

I am very pleased with the Green Dot card, the way you load money, pay bills, use of the card as debit. Your onsite website is easy to use. Loading the card is easy. Wish I had more atm located closer to my area so I can get cash when I need it.

Have direct deposit and have never had a problem with my card or my account being wrong. I use it for everything from buying stuff at the store to paying bills online. Have recommended it to friends at work and family. Keep up the good work.

I have been using Green Dot for about 3 years now and it has been the best decision I ever made to give up a traditional bank account. The bill paying feature is easy and keeps me on track with my bill paying. The daily balance text messages are wonderful. I only had to call once and my problem was handled quickly and efficiently. Love my Green Dot!

I would recommend all my friends to use the Green Dot card. The Green Dot card is not like any banks. The Green Dot card help you to manage your money. The Green Dot card will let you know if you have enough money in your account to use for a purchase.

I have been Green Dot cardholder since 2007. I enjoy the convenience it offers. I am looking forward to more features with my card. Some features I would like to see include but limited to; sooner direct deposits, overdraft, better saving options, easier to access account info and more card designs. Thank you for valuing my opinion.

I like the service a lot. My only problem is the lack of ATMs. I live in a rural area so unless I want to go into a store and buy something I have to pay another ATM a fee to get money out. I wish that there was a waiver or a maximum usage charge so I could get money out without being charged. That's the only time I wished I had a big name bank with multiple arms.

I have used Green Dot for about 4 years and have nothing but positive things to say. My money is always available when it should be, the few times I have added extra funds other than direct deposit the locations are close and fees are not bad. I have easy access to my money and if you process purchases under credit there are no fees. Have recommended to many.

I have been completely pleased with Green Dot. I can reload just about anywhere in the country and it has been easy to have direct deposit onto my card. The ability to look up my account online along with being able to call for balance helps me to check my spending and keep on budget. The only thing that I would have liked is for my new card this year to have a chip and it doesn't. I'm hoping that chip card will be coming soon. Overall the experience has been great.

The best feature is getting my direct deposit 2-3 days early! Also, like getting the emails with my account balance daily. The no ATM aspect makes it easier to stick to my budget. Hmmm... One more thing. I like the fact that there are multiple ways to load bucks to the account. The only that would make it better was if I could use it to rent cars.

We have had Green Dot for around 5 years and we have never had any problems! Always up to date. We can use it at any store, food or gas stations. Thank you for having such a great card. The only thing is I have messed up on the mobile and messed up on my password and can't talk to someone about it.

Positive feedback. It has been a good card and is easy to use and only have had a few issues but they have always been solved with no problems. It's better than using a bank and I don't have to worry about hidden fees.

Experience with Green Dot team has been awesome. Can't thank you enough. I would recommend card to everyone. My card expired once they had me updated with one call. Recommended card to my sister. She purchased one also. Thank you Green Dot for such a great card.

So far, this pre-paid card is fantastic!!! I am happy to use it for regular transactions. I always know about balances which is a peace of mind. I just want to ask two questions please. Is there a limit as to how much money can I put into the card? Can I get another pre-paid card please?

Green Dot is great and the VIP program is wonderful. But I truly think that the VIP program needs to be a bit more understanding about its program and also needed more ATM fee place all over. And should be able to have access to withdraw as much money as you wanted to pull out without being denied.

Love that there are NO possible overdrafts. Love the direct deposit option. Love that it is accepted everywhere. Love if it was lost, stolen, or corrupted it cannot wipe out a bank account (savings). Smartest financial move I have made.

The only real complaint I have with the card service is not being able to set up Apple Pay with the card. Other than that I enjoy not having to deal with the banks and know that I get paid when I should be.

I like the Green Dot card. It's very convenient. Keep up the good work. Thanks to the whole team for keeping me up to date on all changes. The only thing is that I have not been getting my updates in an email when I have deposits put on my card.

I love my Green Dot card and account. It is easy and I get paid 2 days earlier. I recommend the card to my friends that are tired of all the bank fees. Even when my direct deposit stopped for several months, my card and account weren't closed. I was able to restart direct deposit without a problem.

I have had problems with banks and credit unions over the years by overdrawing my accounts. I got my Green Dot card a few years ago when I began to have trouble finding a bank that would take me. My only problem with the card was finding a place to cash checks and getting a new card when the one I have expires but the mobile app fixed the check problem with its take a picture of the check feature. Can't wait to try it. As far as getting a new card when this one expires I will let you know how it goes when it comes up again.

I love Green Dot. It's very easy to use and it actually uploads my paycheck 2 days before my payday. I will choose Green Dot any day before I choose NetSpend. Green Dot is the way to go. I would recommend Green Dot to everyone.

Having Green Dot has been an awesome experience. For the last couple years it really helped me when I needed to go out of town. I didn't have a bank account and deposited my check from my magic my previous job. It really did help me out a lot however right now I need to restart my iPass work because I can't get access to download the app to my phone. Restarting the app for my I restarted my password for my app would really help me. I have recommended it to my friends and now two of them have recently applied for the Green Dot card and has successfully been using it. I even told my mother about it and she is going to be a home purchasing one as well Friday. Recommend to bring. I would recommend it to anybody who's you know in college, has a job that has no local bank account. It is fees that come out however it's way better and affordable than a bank in my opinion.

I am very pleased with my Green Dot account. It has served me better than any other financial institution in my life. I want to thank them for all the new services they have added over the years. I tell folks about my positive experience with this bank.

Convenient service, direct deposits process in a timely manner. Customer service monthly fees a little high, have been a member for 5+ years so should be on a sliding scale or free at this point. Long customer service hold times when needing to speak to someone.

I absolutely love my Green Dot card!!! Haven't had any Issues since I purchased It. I can pay my bills without any hassles and I don't have to worry about any overdraft fees and most of all I can use it anywhere without any problems. I would recommend this card to anyone. Thank you!

Some convenience stores don't accept the card at the pump. I have had a couple of glitches where the card wasn't accepted at a store, when it showed that I had a positive balance of cash on the card. Those are the only two issues I have with Green Dot card. Otherwise, it is very convenient.

I have never had a problem with my card. I refer you to all I know. My paycheck is here on Thursday. That means a lot to my budget. I'm glad I used Green Dot. I downloaded your app so I get text to let me know what's up with my money. I like that a lot. You're great. Keep up the best service out there.

Can't reset my password so I'm unable to use online services. Have to rely on ??? machine. Other than that the card has been great. Would recommend for anyone who needs a basic card. It does what it's supposed to do. Have only had to contact reps a couple of times.

Love the early direct deposit, would be nice if they brought back the MoneyPak option where you didn't have to swipe your card to reload. Other than that great service and great response to help questions. Fast and easy to use. Really appreciate the convenience they offer.

The fees are too high! Maybe 3 to 4 dollars is acceptable for a monthly fee but 8 dollars is RIDICULOUS, and as soon as I can I am going to drop this card! ATM fees are also a problem, we need more ATM machines free of fees at our disposal, and then the service would be a very good service.

I have had my Green Dot card since 2009. I use it for anywhere and everywhere. I use direct deposit and my paycheck is always on my card when it should be. Their customer service is always there if you need them.

I just love having this card. It's been so helpful for me and my family. The few questions I've had have all been answered in a timely manner so I'm extremely satisfied with the customer service. I get my deposit 24 hours before my actual check. I recommend Green Dot card to anyone with or without a bank account!

I love my green dot card. I literally have NO problems using it, whether online, for purchases, or at the ATM. My ONLY issue is reload fees. I would actually use it MORE if cash reloads weren't so high. Maybe Green Dot could have a loyalty program of some sort for regular card users?

I am very satisfied with my green dot card. However, mine is going to expire next month and I haven't received a new one yet. But either way, I really like my green dot card. It works and I have never had an issue using it.

I am satisfied with the Green Dot card. I just believe it is very expensive to pay $4.95 EVERY time I load my card at a store. The amount I pay at the store to register my card can be waived ONLY by signing up for direct deposit. That's the only complaint I have with Green Dot. I love the fact I get funds a day early and my card is accepted basically everywhere.

To waive the fees associated with the card what you can do is waive the fee if the cardholder has at least two direct deposits during the pay period. This way they are not charged five to six dollars per month. Lower the transaction requirement to at least 10 per month because sometimes a cardholder cannot purchase 30 transactions in a month.

On your posting said "get direct deposit as early as 2 days" and I had direct deposit. Never did I received it 2 days early. Other than that I have no complaints about my Green Dot card. I actually recommended to a couple days of my friends and family.

I love my green dot card. It has been a great benefit for me. My money is always there two days before the deposit date and that is huge, especially with two kids. It is a lifesaver for sure. It always comes right when I need it and the text alerts are amazing. Thank you to the Green Dot team.

Absolutely love Green Dot! I've had my card for almost 2 years. I love Green dot so much that I've had some family members who now use Green dot. I can use my card anywhere and I love that I get my Paycheck a day sometimes two days earlier than my coworkers. It was a great investment!

There are way too many fees that go with this card. Monthly service fee, withdrawal fee even from an atm. Your company says is free withdrawal. I have 2 separate company paychecks directly deposited onto this card and don't feel a monthly service fee should be accrued at all.

I've had my Green Dot card for many years. I never have a problem. Never an overage fee. I recommend everyone should have a Green Dot Card. So easy to use. Direct deposit always has the money there quickly and easily. If you lose your card, it's an easy replacement.

Tried to deposit check after doing it tons of times and check rejected. You get referred to check verification company and they have nothing. Green Dot no help on phone even though they say card eligible for check deposit. One Rep said "cash somewhere else." Some supervisor should resolve and banking regulators must take note.

I have been trying to get my replacement card since October 11th 2016. Today is October 25th and I still do not have a card. I have called numerous times and I still do not have a card. I am waiting for a manager to call back. Because when I called today he says he has to review my case. I pay to be a VIP member which has done nothing. I was supposed to receive my card in 3 business days. It has been 9 business days and still no card. I have been a customer about 10 years. I have never had trouble before now. But this is too much. I use direct deposit so my last 2 paycheck are In this account and no way to get money until I get a replacement card. If anyone has a better person to call to get this done, Please let me know. You can never talk to the same specialist or manager.

I got a Green Dot prepaid reloadable cash back card and had to register it ONLINE because I couldn't talk to anyone in person with this horribleness company. After I got online it said I had an invalid card and after I put the card number and information through it came through with a notice screen that said "we're experiencing technical difficulties." Afterward I put in the card again and it said the most preposterous thing I've ever heard: "you have exceeded your MAXIMUM LIMIT OF TIMES TO REGISTER YOUR CARD try again in 24 hours!" This is ridiculous. I had to make an online payment today and now I can't. This is absolute **.

I cannot reach a live person and have $45.00 just in limbo. I want to get a resolution but can't reach anyone. I have a moneypak card and all numbers take me to an automated system that kicks me out. Receipt is from Walgreens and no one there is helpful at all. I paid $5.95 plus the $45.00 and my money is gone. Reload pak # is **. Ref# is **.

Bought Green Dot card at Circle K, paid 462.95. When I went to register it the website said it was an invalid card. I took it back to the merchant where he noticed the card in the package was not the same as the receipt. Kinda need my money now, not in 2 weeks.

My electronically filed tax return was submitted using a Green Dot card as the refund option. The Green Dot card was sent to my mailing address but I was unable to activate the card. There was a document upload message that required my driver's license be submitted by scanning to an online website for identity verification. Yet, each time I tried, the response a few days later was that the scan was not legible. My tax refund has been sitting on my card for months and I am unable to activate the card, or to get a live agent by phone who can assist me. The computer prompts by phone refer me to the same protocol that fails.

I registered a new card today and immediately was informed that due to suspicious activity my card was blocked and that I must upload a photo of my ID. I did so twice. Both times, I was informed that the image was not clear enough for authentication. When I tried using the webcam system, the access link was not a link but simply an image; there was no alternative to the image of the link. There is no help for resolving the issue at the customer service numbers. I'd like this resolved immediately (since I need these funds) or to have my card converted to a gift card so that at least, I can use my funds. Thank you.

I have been trying to get ahold of a real person by phone with regards to Moneypak issues. I cannot get through the automated system itself which means my money is just tied up in a Moneypak. I have emailed, but have gotten no responses. This loopholes Green Dot makes you go through are unacceptable.

On October 21st 2016 my employer direct deposited my payroll into my Green Dot account. The funds were not made available. Our accounting department contacted Bank of America who provided us with the confirmation number. I provided that to Green Dot. I even spoke to a supervisor by the name of Ray. He as well as the customer service representative I spoke to stated there was nothing they could do until the funds cleared. We contacted Bank of America again and were told that the confirmation number Green Dot received was the Federal confirmation number and that my funds should be made available immediately.

I had an issue for the first time yesterday with my card. I went to reload it at my local store and my money never reloaded onto to my card and when I spoke to customer service they said it takes 24 hours for them to investigate it. I need my money for my bills and I also cannot log onto my account online. It's keep saying my password and username is wrong and they keep giving me an invalid password. I never really had an issue with using green dot until now.

Early this month I realized there were charges to my card, I immediately called. After being told the charges were entered manually they shut my card off, issuing me a new card and would be processed immediately and instructed me to fill out dispute form, and it would take up to 14 days. No one there speaks understandable English, only an automated line for help and it's been 3 weeks and still I'm out my money. Is there federal banking laws that protect the consumer? This is insane. It takes 10 minutes to wipe out someone's account. Now they're saying could take up to 45 days for me to get my money back.... Time to find a new company.

I've added a star to my review since my issue has been finally resolved. I received my refund check in the mail about a week after my last call.

This company poses as a gift card company but in order to use the money of the card given to you, you must convert it into a debit card where they remove $5.95 per month for maintenance. In order to utilize the card, you must register the card and activate but when you try to activate, the website gives error messages deeming it unusable. Do not buy this card for a gift for anyone! It is more steps than convenient for anyone and a complete waste of your money. Just give the recipient cash or a true gift card! Not this scam of a company. When calling the company, they promote you to load the card with more of your funds so they can take it from you in their "maintenance fee". They can add your money to your card but can't add the money they took from you back to the card. Because in reality, the card sitting in my wallet caused so much maintenance. Ridiculous!!!

I just bought a Green Dot card last night. And next day the money was gone. They block the card saying unusual activities which was a lie. The card been with me the whole time. They talking about send your ID. No I'm not because there is scam going on. I lost out of my money and those people from Green Dot will not help me. I was only going to use it to pay a bill online. I will never use prepaid again. I work hard for my money for someone to take it.

I set up my prepaid card to receive direct deposit. While shopping in Safeway my card and ID was stolen. I reported it immediately. I was told that they would expedite my card in 3-5 business days. That was on October 8th the day that the card was stolen. Today 10 days later and 3 customer service calls later I do not have my new card. Speaking to a Supervisor this evening I was told that there is nothing that they can do. They stated the card should have arrived today. We received our mail but the card DID NOT ARRIVE.

I ordered a jacket on 9/1/16. I discovered the site was a fraud. Along with numerous others I was scammed out of a little over 100 dollars. I called Green Dot today 10/17/16 to see if they could help me get my money back. I was told that because I placed the order myself and not someone else they could not help me. I assumed Green Dot had fraud protection. I am hoping this was incorrect and I can get my money back and something can be done to this site Championslove.com.

Although I live in Texas and had my card with me, someone was able to rack up transactions totaling 850-950.00 in charges... They did several transactions between $49-$50 at Walmart or Sam's in Sunrise, FL. I contacted Green Dot and because the charges are still pending they will not start an investigation but the money is no longer showing on my account. I told them that I never gave anyone my card or my pin number and especially anyone in Florida. The only thing they said is they will issue me another card but I have to wait and see if they will put my money back on my account.

I bought a green dot card and activated like it said to be told I cant receive a permanent card. I have been calling green dot for 3 days now and still could not talk to anyone. I called 7 numbers (626) 765-2000, (800) 473-3636, (866) 785-6963, (866) 795-7605, (866) 795-7597, (877) 434-3578, (888) 297-8525. These are all the numbers that are listed for green dot but not one of them got me to customer support. I had to call and report the card lost or stolen to speak to someone. When I did they passed me around to different reps to still tell me I couldn't get a permanent card because the automated system said my information was not right. They should have someone for you to speak to but Aly rep ** just gave me the runaround.

Yes, I did and it has been resolved. Thank you very much. I will continue to be a loyal customer.

I have been using this card for a while. Now I received my renewal card in mail, but it says my account is canceled with a 0 Balance. I have money on my card. When trying to contact customer service, all I keep getting is the run around saying my card has been canceled with no excuse. I cannot get a live operator to talk to find out what is going on.

I purchased two green dot prepaid Visa cards from a CVS. I activated them in the store with a total of $520. I tried registering them online and it kept saying the card numbers were invalid. After a few tries, I was locked out of the system and told to try again in 24 hours. I tried calling the customer service line and it kept telling me to enter my card number. After doing so, it would tell me to register my card online and it hung up. I had a very important bill to pay over the phone with a debt collector and today was the last day I was able to pay it. Since it's an IRS debt collector, I have no clue what will happen. I'm terrified. I'm sick. I'll never buy a prepaid Visa card ever again.

My card has been blocked. I'm in Goldsboro NC. We are in a disaster area due to hurricane Matthew. I'm in need of food, water and everything. I need my money. I can't even use my card. Can't get a live agent or nothing.. CAN SOMEONE PLEASE HELP ME!!

I applied for a Cash Back card. The reason I went with this particular card is mainly if you deposit at least $1,000/month, the monthly service charge (9.95) is waived. I keep getting charged the fee, even after depositing on average $2,000/month. After contacting customer service, I was told that since I applied online for them card, it did not qualify for fee waiver. Last month, a customer service representative actually refunded my fee, and stated she would make a note in my account to no longer charge the fee. I was charged again yesterday. I called support, and after getting the run around from a representative, I spoke with a supervisor. I was then told that I do not, in fact, have a Cash Back card (even though my card says "Cash Back" on the upper right side, and all my documentation that came with the card says Cash Back, and has the information about the fee waiver if one deposits at least $1,000/month).

I purchased the Green Dot card at Walgreens and loaded it with $100. Within a few hours I was charged at monthly fee of $9.95. Clearly on the Green Dot website it states that the monthly fee of $9.95 will be charged 30 days after the card is registered. I WILL NEVER BUY OR USE ANOTHER GREEN DOT CARD! What a total scam!

Well Green Dot blocked my card for no reason. Wouldn't tell me the reason why. I tried using it at the grocery store. Couldn't buy anything so I called customer service. They would not let me speak to not one person. They sent me a email telling me upload a picture of my identity so I did. They called me ask for my social and birthday and hanged up in my face. Sent me another email saying the same thing. I'm still trying to get my money back that I worked for. What do I do? I need help. They are fraud people stealing people's money and identity.

I have had my card for over a year. I get my paycheck directly deposited onto my card. My card expired in October and I never received the replacement card that they sent. Now I can't access my paycheck, can't buy groceries for my 5 year old daughter and our electricity will be shut off because I have zero options to access my money without waiting the week or longer to get my new card. Seven days is a long time to not be able to provide food for my daughter or gas for the car or pay the light bill. They said I have to just wait for the card. Hopefully it comes this time.

Bought this card on September 19 as a birthday gift and was told upon activation that I would receive the permanent card - the one I could use in 5-7 business days. That did not happen, although I WAS charged $7.95 for using it! Called again on October 4 to let them know I never received the card and was told a new card would be issued that day and to allow ANOTHER 5-7 business days to receive it. Nine days later, and I still haven't received it. After being disconnected and routed to 2 different people today, I was finally able (I think/hope) to request a refund of my money. Was told the refund will take 2-3 WEEKS. Will never, ever deal with this company again. It's a ripoff.

I would give this company zero stars I could! I've been a member for over five years and have always had horrible customer service! That's if you can pass through the automated system to speak to one of their supposed reps. They don't listen and could care less about your needs. I asked them if I could have more than one card. They said yes. So I bought a new one and put $400 on it. When I registered the card, they said I didn't qualify for a permanent one! Now I can't take the money off the temporary card or transfer the balance to my other card. When I saw a charge on the account I didn't recognize, they canceled it without giving me notice! Wouldn't let what payments I had come if out to clear and said that there was nothing they could do! While talking with this supposed supervisor I had asked that they could at least send the check to where I was staying which is 200 miles away.

I bought a green dot prepaid card today and set it up correctly... I thought. Well, I was wrong. It showed I had the correct amount on the card but when I tried to purchase something online I received an error saying "Card invalid". I tried contacting someone from the company and was unable to. I contacted the automated number and entered my card number but still it said "invalid card". This company is a joke and scammed me out of my money!!

I recently purchased a Green Dot reload card and they took my money and customer support would not help me when I tried calling in 100 times, very disappointed. I was once a loyal customer. Not anymore!

On May 13th 2016 Green Dot Bank/Walmart moneycard took my direct deposit from my employer yet did not allow me access to my funds until May 24th. This resulted in my wife being hospitalized because we could not purchase her insulin, caused the loss of my 1994 Harley Davidson motorcycle, 2 rifles, a shotgun and a pistol all to pawn shops. If they would have allowed me access to my funds, I would have been able to pull everything out of pawn and kept my wife out of the hospital. I am now asking for $12,000 to replace all the items lost as well as some form of punitive damages.

I have tried emailing this company and get no response. I think this a big scam. I bought this card as a birthday gift, and the killer part is I bought it from Wal-Mart. So they are in with the scam. Didn't want to refund my money stating that I need to contact Green Dot. They have to know that it's no way to get in contact with them. It was just $25 bucks. I even tried to set up deposit so she wouldn't be disappointed, still saying, "Invalid". But please for folks that can't afford to lose anything, stay away from Green Dot. Too many other ones, I didn't look at Green Dot reviews. What a mistake, I hope this helps the next person not fall victim.

On 9/23/16 a retailer of Green Dot Cards misinformed me as to the capability of the card. Less than 24 hours (during which time Green Dot employees misinformed me several times as well) later I cancelled the card. At that time Green Dot told me I would have my refund by 10/7 AT THE LATEST, but we assure you it will come before that. On Saturday 10/8 they are now telling me I'll have it within another two weeks. So they basically swindled me out of $276 CASH on 9/23 and will get me a check for $270 30 days later. If it's not illegal it should be.

I loved the card but the monthly fee and the store fee is too high. You pay anywhere from $10-15 just to put your own money on this card. This card needs more English speaking staff or people that can understand what you are saying. They give these textbook answers and only have 10% of your question in it. She told me that her supervisor would say the same (let me be the judge) then they told me to call back if I wanted to talk to a supervisor. She was rude then told me she was ending the call. I called back and I was told they sent me mail or email which was (bs). If I got that mail about the fee change I would have looked into a new prepaid card.

Purchased card to receive disability from the va. I reported never receiving a card. They locked my account after charging for the card and rush delivery for a card never received. I tried unlocking with veteran ID and receipt from DMV for new id card. They wouldn't take it. My card is still locked, lost my house, my truck broke down can't make my Dr. Appointments. I can't even talk to a person and when I do they transfer me back to automated service that goes nowhere. Lost my id during a evacuation from a fire. It's been Almost two months now that they are holding my funds. They locked my account for their error. Now I have a card I can't activate, and a customer service department that is incompetent if you can even talk to someone.

I wanted to load funds into my PayPal account using a new "reloadable" PayPal cash card. It didn't work so the Walgreens manager handed the clerk a Green Dot card and I loaded 500.00. When I got home and tried to load my PayPal account I noticed he had loaded a Green Dot prepaid card instead of the one that works with PayPal. So I began trying to find out how to contact Green Dot and I found out it was impossible to actually get a working phone number so I sent an email with all my contact information and it said someone would contact me within 48 hrs, I believe.