Green Dot Prepaid Cards Reviews
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About Green Dot Prepaid Cards
Green Dot Prepaid Cards are a convenient money-management solution for consumers looking for help sticking to their budget. Unlike a traditional credit card, Green Dot’s prepaid cards do not let you use more money than is on the card.
Visit www.greendot.com- No overdraft fees
- Use anywhere that accepts Visa
- Free deposits and retailer withdrawals
- $2,500 card maximum
- Various added fees
Green Dot Prepaid Cards Reviews
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- 4,948,184 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed July 20, 2017
I have had a Green Dot card for nearly a year. I have been very happy with it. I have my paycheck direct deposited to it, I can use it to pay for anything just like a credit card. I have spoken with customer service a few times. They are very helpful, friendly, and listen to what you may need. I so wish you could transfer money from one Green Dot card to another, by having a link to that with your homepage.
Hello Anne,
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I've used a Green Dot card for years now. While my experience has mostly been positive, I would like to make a couple of suggestions. The first is that Green Dot stop charging a fee for withdrawals at an ATM. Customers don't have an option to use an ATM owned by Green Dot and the fees charged by the financial institutions who do are high enough. Secondly, Green Dot should provide better fraud protection to their customers. This year, someone obtained my card information and began spending my money (hundreds of dollars) out of the country. I discovered it in less than 24 hours and cancelled my card.
I believe that the charges were so unique that a traditional financial institution would have suspected fraud and at least contacted me. When I mentioned this to the Green Dot agent I reported the fraud to, she stated that they only have an incoming call center and not an outbound center. While I ultimately received the funds back into my account, it was a hassle for me as I went a time with no card and had to wait about 2 weeks for the investigation to be completed and my money returned to me.
Hello Deanna,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I pay you a fee to use my money and you don't even support me with customer service. I shouldn't have to call different number when there is a charge on my account. You should have a link that people can click and get customer service.
Hi Gary,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 20, 2017
I am very pleased with all their services this card offers. The reps that are awaiting you help you to the best of their abilities and they are very knowledgeable in the expertise. I'm a very satisfied customer. I would highly recommend this type of card to my family and friends.
Hello Vanessa,
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I contacted Green Dot because an ATM malfunctioned and didn't dispense the funds requested. I can't get even a provisional credit and everyone that I spoke with was utterly rude and cold. Their website says 72 hours for a provisional credit and the representatives are saying 10 days. I trusted them to have my best interests. All they have is their best interests in mind and at heart. Horrible experience.
Hi Arthur,
We tried to contact you regarding your concerns with your dispute, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 20, 2017
Overall I have had a good experience with Green Dot, except for when I call customer service. There's times when I can not understand what the CSR is saying and I get frustrated. And I was also offers a Green Dot credit card. I applied for it and received a pin number for it but never received a card. I've called in regards to it but all they say is wait one more week. It's been over a month.
Hello Antoinetted,
We would like to thank you for your positive feedback. We’re sorry to hear that you have concerns when speaking with customer service. We want all our cardholders to have a good customer service experience when calling in. We will look in to your concern with our customer service and make sure that you get the best customer service possible moving forward. We hope this address some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I bought this card specifically because I drive for Uber and Lyft and needed a card to load my funds on. I couldn't use it. Instead I had to wait for it to be deposited in to my bank... I needed my cash than to put into my head bank. I ended up stranded in Tampa. Not happy.
Hi Tesha,
It was a pleasure speaking with you earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you,Green Dot Corporation
Reviewed July 20, 2017
Am very satisfied with my Green Dot card. Have used it for several years as a way to pay my bills by E F T and Direct Deposit of funds. Thus saving a lot of time and effort on my part. I would highly recommend the card.
Hi Sheryl,
Thank you for taking the time to review your card with us. We value the opportunity to help more people bank and it's clear you've seen this right at work!
JR, Customer Care,Green Dot Corporation
Reviewed July 20, 2017
The Green Dot Card is Awesome! I will highly recommend this Green Dot Card to my family and friends! It is easy and convenient to use. To upload the money into the Green Dot Card is quick and fast! The money is on card within 15 minutes!
Hi AVA,
Thank you for taking the time to review your card with us. We value the opportunity to help more people bank and it's clear you've seen this right at work!
JR, Customer CareGreen Dot Corporation
Reviewed July 20, 2017
I almost always come away from call satisfied. Don't like having to pay 4.95 to reload my card. Think it should be lower for direct deposit members. Representatives are always courteous. Would recommend to family and friends. Very good card to have.
Hello Patricia,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I am on a fixed income and am very happy my social Security check comes in early, the fact there is no overdraft fees. Everyone I've talked to at Green Dot has been very polite and helpful. This is the easiest debit card I've ever had.
Hello Jane
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Got my card for online purchases to protect my bank account. Card is easy to load, accepted everywhere I need to use it. Fees are reasonable and equivalent to having a checking account. Thanks for the great services.
Hi Gary,
Thank you for taking the time to review your card with us. We value the opportunity to help more people bank and it's clear you've seen this right at work!
JR, Customer Care,Green Dot Corporation
Reviewed July 20, 2017
Being able to have my direct deposit early REALLY helps me out! I'm able to pay for expenses on time, every time! The card is really easy to use and it's no hassle paying bills with it. I've used Green Dot several times over the past years and I've never been disappointed.
Hello Kelly,
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I have been extremely pleased with my Green Dot card, have been a member for over 10 years. The only problem I had was when they would still add the monthly fee onto my card even though I met the required amounts in purchases and deposits per month but that has been taken care of... I would recommend this card to anyone looking to direct deposit their paychecks and don't have a bank account otherwise...
Hello Debora,
Thank you for being our valued customer and your business over the years. We look forward to working with you for many more years to come. We value your business and thank you for your continued support. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
My experience with Green Dot is awesome. I was so happy when I signed up and switched with them. They have 100% for me all the way. I recommend Green Dot before any other prepaid card company. GO WITH GREEN DOT. I'm with them all the way.
Hello Octavia,
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Overall, I have had a pretty good experience with Green Dot. I do not have any concerns or issues. If I could make any suggestions it would be to lower the monthly maintenance fee and keep waiving it with direct deposit.
Hello Fakesha,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Good service except the 3 dollar fee for using atms. But all in all it is very good to be using Green Dot. I have only been using this card for the past 2 weeks. I am just waiting to get more money added.
Hello Nicholas,
We would like to thank you for your positive feedback. Please be advised that ATM withdraw limits and ATM withdraw fees can very. Please be sure you use your ATM locator within the app or look for the pulse symbol at the ATM machine. We hope this address some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Transaction and deposits are late in timing. Nowhere Green Dot advertises on getting paid two days faster... it's lies and I'm being charged 10 a month for nothing... basically I'm waiting for a $75 check to clear and it's taking almost a week to clear.
Hi Frank,
Thank you for sharing your concerns with us. We'd like to have someone look into your account and discuss your direct deposit. We'll be in touch with you through the number provided to us by Consumer Affairs. Please private message us if there is a better phone number to reach you.
Thank you,Green Dot Corporation
Reviewed July 20, 2017
I love Green Dot. I've never had a problem with my card. My direct deposit is always deposited around the same time every day. I've had Green Dot for three years and people can't believe that my money is available two days earlier. Keep up the good work.
Hello Melinda
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I received my new card (prepaid Visa). Called the number to activate and automated system tells me my security code isn't right and hangs up. Does not give me the option to talk to a rep. Not happy with that service. I need a phone number to contact someone in person that can help me with the situation. Do not like monthly fee. Too high.
Hi Vickie,
We tried to contact you regarding your concerns, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work together to resolve your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you,Green Dot Corporation
Reviewed July 20, 2017
I have been using Green Dot for years and I am satisfied! I will recommend to family and friends. I would like to suggest to be a little quicker with direct deposits. Keep up the good work and I would like to know why the increase maintenance fee from $4.95 to $7.95. It might be a setback!
Hello Rita,
Thank you for being our valued customer and your business over the years. We look forward to working with you for many more years to come. We value your business and thank you for your continued support. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I love the card that I am using. It has helped me a whole bunch on many purchases that I charge on the card. I will be using this card for a very long time plus I will see when I get a job I will ask if they do direct deposit and I will be using it a whole bunch.
Hello Lindsey,
Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I think you should send a email when you're taking money off the card. How much you are taking and for what. Thank you. Then people will know exactly what they have and where their funds are going so they won't have to do what I did thinking I had a certain amount then it be less than I thought I had.
Hi Susan,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 20, 2017
I really love my Green Dot card and account, I feel free and able to come and go as I please. I have recommended you guys to a lot of my friends and they are considering as well. Thank you for everything, I plan to stay with Green Dot forever. I also have the custom card. :)
Hello William,
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I don't like that I have to pay $4.95 every time I want to reload my card, I also have direct deposit and still get charged fees every month. The last thing that bugs me is the card cannot be use with services such as Uber.
Hi Jose,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 20, 2017
I love the Green Dot card. I can pay my bills and order merchandise and pay with my card, I only wish that at times I could put more money on my card. I would like to put more than 500 then I wouldn't have to pay another fee.
Hello Christine,
Thank you for providing such valuable feedback. We understand you have some concerns about your reload limit. Reload limits are put in place for your protection. Many financial institutions put limits on cards and account for customer protection. We hope this has address your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I think the cards are ok and I try to use it as much as possible to order stuff online whenever I need something. I just don't like having to pay to put money on my card and you still charge me a monthly fee.
Hello George
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Had a hard time initially getting my card with tax return. For some reason it was returned to sender twice. Once a new address was given I finally received it but was charged replacement fee. Then I was able to setup app for my fiance's card but not mine so could only check balance via toll free number. Other than that it was fine. My company does not offer direct deposit so @ this point I'm stuck with a card I don't know where to reload & paying a monthly fee for something I can't use.
Hello Seth,
It was a pleasure speaking with you earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Not that good of a card. Bad services. It doesn't have nowhere to take a picture of your check to reload. It's a plain card. I use it for emergency only. It can be better so like I said I only use it for emergency. The fee is also ridiculous when you reload no more card.
Hi Jessenia,
We tried to contact you regarding your concerns with your service fees, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 20, 2017
Green Dot is the best thing ever. I Love it so much. It is very convenient! I use it all the time! By the way thank you for waiving my monthly fee. I always tell all of my friends about it. They went and bought one as well. We all use Green Dot. I LOVE YOU GREEN DOT.
Hello April
Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I really enjoy the card and it really helps out a lot. The only thing that I would like to see done is that they allow more loads a month. I'm really proud to be a card holder, and a member. With the extra loads customers are able to do more in a month's time. Thank you.
Hello Fred,
Thank you for providing such valuable feedback. We understand you have some concerns about your reload limit. Reload limits are put in place for your protection. Many financial institutions put limits on cards and account for customer protection. We hope this has address your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I got my Green Dot card mainly to shop online without using my bank card. I would usually buy a prepaid Visa card but I'd have to enter the new card every time I went shopping. Also, prepaid Visa cards wouldn't allow overseas shopping. I needed a card to buy from foreign countries (America just doesn't always carry what I want so I have to shop elsewhere!) Green Dot lets me refill the same card, shop the globe, and not compromise my bank account's safety! My only complaint? Please get refill services available in the supermarkets like Hannaford, BJ's, and Price Chopper. Oneonta NY has only a few options to go to refill my card - I prefer to pay cash to reload my card! As I work at a supermarket it would be nice if I could refill my card while I'm at work instead of having to drive down the road from work to Walmart, the nearest place offering services.
Hello Katharine,
Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I was initially happy with the card. Until I found out you charge a fee for using the card. It's not a bank/debit card. And I don't think there should be a fee, whether you have direct deposit or not. You guys already charge a reloading fee. Really?
Hi Terry,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 20, 2017
Great service... A little pricey though. When I needed help customer service were accurate and quick in their response. I would say that of the two other debit cards I used, the Green Dot card's ability to meet my needs were greater. Thank you for the emails keeping me informed.
Hello John,
Thank you for providing such valuable feedback. We encourage you to enroll into account alerts online and take full advantage of our online services provided to you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Yes I will definitely recommend to my friends and family. I really love and appreciate the service I have received from Green Dot. Keep what you're doing and am happy so are everyone that I knew use Green Dot. Thank for your service.
Hello Sonya,
Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
My experience has been wonderful using Green Dot. I don't have to worry about getting charged per transaction. It's a one time monthly that works for me perfectly. With my Green Dot card I am able to get direct deposit two days earlier! I am happy with my decision on getting this card.
Hello Sheaon,
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I am completely satisfied with the services of Green Dot. I will most def continue to use the services. It make everyday living so much easier and saves me a lot of time and hassle. The rates and monthly fee are completely fair and just. I would recommend to my friends.
Hello Laquita,
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Horrible. I have had two major problems. One is money packs being lost and not added to my account and second on my secure credit card. The swipe upload at the register did not work. I am missing over $1000! This is **.
Reviewed July 20, 2017
Well I woke up one day and bomb my card was frozen and my money gone $300 dollars that should had been deposit in to the Account and it's like a dollars or two comes up missing like my card ending in ** $39 dollars gone. So I'm not very happy but I need to get things paid.
UPDATED ON 08/31/2017: I tried but nothing was done. This was 5 months ago. They said it would take 6 week for investigation. No call back, no email. Just more cards in the mail. Green Dot has sent more than 10 different cards even cards spelled wrong. Your corporation needs to be shut down. You’re not going to give me my money back. So why I'll just get more bs.
Hi Robert,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.We look forward to hearing from you!
Thanks,
Green Dot Corporation
Reviewed July 20, 2017
I've never had a problem using my card ever. I really like how you can always call to talk with a secretary about any problems that you may have. I really enjoy using the Green Dot card. I just wish there was a way you can build credit as well. That would really bring more Green Dot customers use of the card.
Hello Elliott,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I was disappointed when there was a discrepancy on a charge. Customer service told me there was nothing they could do about the charge. Thank God it was a 22.00 charge and not a 200.00 charge. Other than that I'm pleased with your company.
Hello Carmen,
We would like to thank you for your positive feedback. We’re sorry to hear that you have concerns when speaking with customer service. We want all our cardholders to have a good customer service experience when calling in. We will look in to your concern with our customer service and make sure that you get the best customer service possible moving forward. We hope this address some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Everything is fine, the only thing is I have tried to get away to get my password changed so I can see my account online. I forgot it. So if there is any way you can help me. I have tried and tried to get into to my account.
Hello Deborah,
We would like to thank you for your positive feedback. We’re sorry to hear that you’re having some concerns with our online service. Please visit our FAQ’s on the webpage to address your specific concern with our online service. We hope this address some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I love having my Green Dot prepaid card. It's very convenient for me when I have to go online and send money to my son or I don't have to keep my money on me. Always load it up to my card. The only thing that I might not too much like about the card is that you use a ATM machine the ATM machine charges you plus the Green Dot card charges you for using the ATM machine. Other than that I love my Green Dot.
Hello Evetta,,
We would like to thank you for your positive feedback. Please be advised that ATM withdraw limits and ATM withdraw fees can very. Please be sure you use your ATM locator within the app or look for the pulse symbol at the ATM machine. We hope this address some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I'm pleased with my card. I use it for trips and to pay my monthly bills. Just don't like that everytime I gotta load it I have to put 20 dollars or more. But all and all a good convenient card to have and very useful.
Hello Ronald,
Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
The card is satisfactory, but the fees need to be lower monthly. I do not feel it is worth almost $8 a month. My biggest problem is that every time I try to deposit a check, even a government check, it is rejected and this is very frustrating.
Hi Pamela,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 20, 2017
I use my Green Dot card to make purchases online. However it only allows me to put $500 at a time every 24 hours. I wish you will allow cardholders to add at least $1,000 at a time. And me able to keep balances of more than $2,500.
Hi Julio,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 20, 2017
I do not like the service I have been provided. I had to call three times today to get my card to work when I had sufficient funds for my purchase and every time I called they kept telling me the same thing. Get people who are American to work for you. I could not understand half of what I was being told.
Hi Christopher,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 20, 2017
The fact that there is no prior information provided about a monthly membership fee. With the proper knowledge I never would have used your card. This has caused multiple overdrafts on the account. Please provide all information upon purchase of your cards.
Hi Lisa,
We’re sorry to hear that you’ve had trouble with your card. We'd like to have a customer specialist look into this further. We will reach out to you through the number provided to us by Consumer Affairs. If there’s a better number to reach you on, please direct message it to us.
We look forward to speaking with you.
Thank you,
Reviewed July 20, 2017
I love my new debit card. Thanks guys. I get paid right always. Don't have to wait 3 days like my last card. If I would it know before I will it get it long time ago. I will definitely recommended to all my friends. Just came out of the movie theatre no problems at all.
Hello Elvis,
Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I like using my Green Dot Mastercard very convenient when I am low on cash and I enjoy the cashback. I want to continue using my Mastercard. Thank you. I recommend Green Dot to everybody who wants a good credit card and reloading my card is easy.
Hello Brian,
Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I Iike your Green Dot services. Only one thing I wish was there was no monthly service fee of $9.95. Very much enjoy the direct deposit and would like to get the checks but also a fee. I also like the convenience of the ATM services. Please send a few checks complimentary, and remove monthly service fee after a few months of having card. Thank you.
Hello Cheryl,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
It a good card and good customer service. I wish they would let you know when your fee will be coming out so you can make sure to have money to cover it and not go negative. Other than that it's been a good company to deal with. So far I do like getting paid up to 2 days faster. That is nice.
Hi Mike,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 20, 2017
I am very happy with the service on your card and I get my social security transferred each month to it. But being on disability I wish the monthly fee could be some what cheaper as well as the fees to load money on the card... Thank you, and God Bless You.
Hello Gary
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
My family was close to being a victim of a scam and getting funds transferred back was tough when you don't have time to do so. The fees to get money are too much and take too long to get back. End up spending 6-10% to get your money back. One of many reasons I don't use these cards because of the hoops you have to jump through. Just not a good experience.
Hi Jonathan,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 20, 2017
My payday is Friday and I don't see it early like you advertise. Why? Other than that I don't have a problem with your services. Can you please explain why? And it would be nice to be able to talk to any human every once in awhile instead of all of your automated computers.
Hi Donald,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 20, 2017
I have been able to use the card towards online payments and stores around me. I recommend Green Dot prepaid reloadable cards to anyone. Also I can check my balance on my cell phone. It's a good convenience to have this card anywhere I go in the USA.
Hello Isaac,
Thank you for providing such valuable feedback. We are pleased to hear that you're taking advantage of our online services. When encourage you to take full advantage of our online services provided to you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I dislike that you have a limit to how many times a week or month you can load your card or send money. It would be appreciated if the numbers would increase of how many times you can send or load MoneyPak.
Hi Calandra,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 20, 2017
I have enjoyed my card a lot. It is very useful. I do wish I had received a master over visa lol. No overdraft fees, if money isn't there, it can't be taken by ach. My wife and I both have one. Still hoping to win $5,000 one of these Fridays.
Hello Jon
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I have had a good experience so far. Every time I have had to call customer service they have been able to resolve the problem. Also like that I can send payment in a check form and the ability for reloading at Wal-Mart is also a very important perk.
Hello Eelia,
Thank you for being our valued customer and we appreciate your business. Thank you for your feedback on what features have worked best for you and your personal needs. Please know that we now offer ACH/ Electronic Payment for your convenience via your smart phone, tablet or home computer. We would like to encourage you to take advantage of our online features. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
It's been good to use Green Dot so far. I'm sure it was a honest mistake. It is unfortunate that I can't go back and explain the situation to the employees and have them understand what happened. I'm just gonna have to wait for Green Dot to get it back for me. It's 80.00 in total. 2 charges of 40.00 each. I hope to have my funds back on my card soon.
Hello Mario,
We would like to thank you for your positive feedback. We’re sorry to hear that you have concerns when speaking with customer service. We want all our cardholders to have a good customer service experience when calling in. We will look in to your concern with our customer service and make sure that you get the best customer service possible moving forward. We hope this address some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Here recently when I text to find out my balance and history I have been getting a message. Keyword not recognized. I have been getting my daily balance on the same text number but can't do anything else. Other than that the website is good and have no other problems with my card.
Hello Kathryn,
Thank you for providing such valuable feedback. We encourage you to enroll into account alerts online and take full advantage of our online services provided to you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I truly love Green Dot, it's very convenient for me and very beneficial in my life. Because of Green Dot I am able to manage my money way easier and if ever I have a problem I can call at any time, speak to someone and get the matter resolved. Their customer service is exceptional... thank you!
Hello BreAnna,
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I have had a Green Dot account for a few years now and I have always been pleased. I currently have my paycheck being direct deposited to my account and I have no problems. The only one thing I have an issue with is when I have to dispute something. I have to fill out a form, I would rather speak to someone on the phone, to get better clarity of the issue.
Hi Nakechia,
Thank you for your review. Our call center is available 24/7 whenever you dial the number on the back of your card. However, we know that processing can feel especially lagged when in a bind and we're working on speeding up our process. Thank you for being a valued customer.
JR, Customer Care,Green Dot Corporation
Reviewed July 20, 2017
I love this Card. My direct deposit go in 2 days earlier. It only allows me to spent only what I have and no overdraft fees. LOVE IT. I would recommend this Card to everybody. I know it's a great card. Y'all should think about changing the name to that LOL.
Hello Tarie,
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Can't log into my account it always says that info is wrong and I know it's not wrong and I always use the same info. It's really aggravating so I am not happy with it. I use to have a card for years with no problem but now with this new card nothing but problems.
Hi Monte,
We tried to contact you regarding your concerns with your online access, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.We look forward to hearing from you!
Thanks,
Green Dot Corporation
Reviewed July 20, 2017
Always fast loading and up to date transaction history all in one place. Convenience, accuracy, all inclusive way to handle funds for free! The best way to get your pay and pay bills, transfer funds, and gift to friends.
Reviewed July 20, 2017
Contacted you guys twice about an unauthorized charge and was told to contact the merchant. I did and they didn't see a charge and told me to contact you again so I did. You guys again told me to fix it with the merchant and then said to cancel my card. The guy said he would file a dispute for me if I wanted him to but they would cancel my card automatically. I said no thanks since all the money I had was on the card and I couldn't afford to have my card canceled and have to wait for a new card. So the matter wasn't rectified and I'm out $20. Very unhappy.
Hi Jaime,
We tried to contact you regarding your concerns with your Green Dot card but haven’t been able to reach you. It is important to us that we speak with you, so that we can work towards a resolve for your account. When you have a free moment, please contact us directly, so that we may assist you further.
We look forward to hearing from you!
Green Dot Corporation
Reviewed July 20, 2017
Really don't like having to pay the fee for adding money to my card. Everything else has been great. Customer service is very friendly and willing to help you solve any issues. They have helped me and I am very pleased.
Hello Tammy,
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I like how I use it as a debit card with no problems. It's easy to put money on the card and that helps me out with a lot of things. The only thing I have issue with it's the $7.95 monthly fee but besides that everything else is just fine. Green Dot is great.
Hello Felipe,
Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Very frustrated that I am unable to check my balance. This isn't fair or good service. I have tried over and over online and by phone and still can't get a balance. WHY? Is my question. I know the numbers are accurate and I need to check the balance on this card asap. Please tell me what is going on and why this is an issue.
Reviewed July 20, 2017
I would like to be able to get alerts when my direct deposit post. I have not been able to get that to work for me on my account. I'd like a text or email to notify me. I always have to call in to find out if it has posted. The instructions to set up alerts aren't clear enough to understand.
Hello Tyneta,
Thank you for providing such valuable feedback. We encourage you to enroll into account alerts online and take full advantage of our online services provided to you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
More ATM locations. The other day I walked all over the place and I came across one location that you were showing on the GPS map or on Google Maps and it was no longer there so I had to walk on additional mile and a half to find the nearest one. Thank you.
Hi Abel,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 20, 2017
For whatever reason I cannot access the website. I go there & try to log in & all I get is page can not be displayed... I'm not happy with all the foreign transaction fees. The first month I used Green Dot there were no fees for the same purchases I make still today. The monthly fee is too high. Plus it cost to reload cash. I'm just giving money away... Other than that I like & continue to use my card.
Hi Mike,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 20, 2017
Have had this card for years. It's better and more used than my bank card. Everywhere but gas stations and I'm okay with that! I am able to have our direct deposit and we get our pay a day early which helps a lot! Also income taxes go right on card! I have recommended this card to friends and family!
Hello Tina,
We understand that you have some concerns about gas pump transaction. If you're wanting to use your card to make gas purchase the transaction may be declined if the pre-authorization amount exceeds the available balance. We hope this address some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I have my Green Dot for over year, great customer service, great card service. They fix my card when I had a problem logging in. The only problem is the service fee, I used to be able to use my purchases to waive the fee. Not anymore. Would like that feature back.
Hello Johnica,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
It has been a great card and I love that I get paid a day earlier with it and it's just been very dependable for me and I wouldn't want to use a different card. It's great for paying my bills. It's also great for my shopping online for birthdays and Christmas presents too.
Hello Tina
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I would recommend this to my friends. It had been a good experience so far. I don't have to hold on to money & it's easy to our cash on so you don't have to. I get direct deposit it. And you're able to see your account online or call if you'd like to speak to an agent. It's great!!
Hello Charles
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I have nothing but great things to say about the Green Dot services. Over the past year I have enjoyed having the security of knowing that the green dot company has had my interest at heart. Now that I have been with the green dot services for some time now I can start repairing my credit with the platinum Green Dot card.
Hello Montana,
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I have tried other cards but this is the best I can even put money on the card and my SSID deposit is secure. I haven't tried the ATM and I like the rewards credit and I pay my bills online and have had no problems. Accepted by most stores that I frequent.
Hello Charlene
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
The card is ok except for this new 7.99 a month charge. I really dont understand that. Also the customer service lady that I spoke to was very nasty and rude so those things should be changed. Better service people and a lot cheaper fees when this is a pre paid card you know.
Hi Alexis,
We tried to contact you regarding your concerns, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work together to resolve your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you,Green Dot Corporation
Reviewed July 20, 2017
Happy with service!!! It's very convenient and you can use it for your bill, online purchases. It lets you Know when, where you purchase things, what pending what's not. I just love the card and I also can let my kids take it with them to the store. The purchase will hit right away lol.
Hello Latoya,
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I have had my card for awhile and it has been handy. It has helped me with several items I needed and can use it outside the United States. I'm glad I got it. Customer Service was helpful when I needed them too.
Hello Cindy,
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Overall, I'm happy with my Green Dot Card. The only problem that I have had is customer service is not available in the middle of the night to talk to. I was stranded and need more money off my card. The ATM said I had reached my limit for that day. I really needed to talk to a real person at customer service to up my limit.
Hi Margie,
Thank you for taking the time to give us some feedback. Our call center is available 24/7 whenever you dial the number on the back of your card. However, we know that processing can feel especially lagged when in a bind and we're working on speeding up our process. Thank you for being a valued customer.
JR, Customer Care,Green Dot Representative
Reviewed July 20, 2017
I enjoyed Green Dot at first. However over the years the company has changed. The ATMs that are listed still charge fees which they used to be free. Also, the places that accept Green Dot bank are very few and far between. More accepting locations and easier reload as well as free ATM withdrawals would make this card and company great like it once was.
Hi Jordan,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 20, 2017
I love and I would recommend it to other people and my family members to have it, it's a great card to have. Like said it's nice to have, want give anything for it. Thanks for Green Dot cards. Well hopefully my experience with Green has been a big help to me. And thanks Green Dot.
Hello Bertha,
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I signed up for text messages indicating balances and deposits. I don't mind the deposits being late but the balances is wrong and go to make a transaction to find out I have less than what the text message say. That is embarrassing. What is the use of the text if the text is wrong.
Hi Loren,
We tried to contact you regarding your concerns with your account alerts, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 20, 2017
Being charged so much money to add to your account almost $5.00 to add $20.00 even when you have direct deposit. I don't think that is fair. If you're going to charge let it be on people that don't have direct deposit. Or let it be like a $1.00 not $5.00.
Hi Donna,
We tried to contact you regarding your concerns, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work together to resolve your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you,Green Dot Corporation
Reviewed July 20, 2017
Love your card And the account setting and the privacy on The card and the pay back that I can use after a year. It will help me get Christmas for my family and friends so I set up direct deposits thru my work and I get it sooner than anyone and I like the card.
Hello Frances,
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
This is a great card. I really wish that you didn't charge a monthly fee when you're loading cash. The fee you pay each month on top of the reload fee takes a lot of money from a person. Also I wish there was no monthly fee when you have direct deposits coming in twice a month but less than $1000. Simplify all your fees.
Hi Brittany,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 20, 2017
I have recommended this card to many people. I am happy with the service I receive. I like the ease of taking money out and the ease of paying bills online. I do wish that this type of card had checks.
Reviewed July 20, 2017
The last 4 above are from a previous card that I had that was canceled due to fraudulent use. I am very interested to see just how serious your company is about customer satisfaction. Or if you just sweep it under the rug like most companies. My debit card was fraudulently used by someone staying at my home who had also stolen my identity. This person took my card in between my using it each day... And then put it back so I would not notice. There were four charges totaling around $500 that they charged at department stores. I reported this to your fraud dept. And have yet to get my money back. I hope that with the millions your company makes... You dont allow me... A man that lives paycheck to paycheck get cheated out of the money I work so hard for. I really hope you look into this. As the 10th business day is on the 20th. It would be nice to receive my funds back as you do advertise zero liability.
Hi Donald,
We tried to contact you regarding your concerns with your dispute, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 20, 2017
It took forever for me to get my funds. Well should I say once I put funds on there it took me 24 hrs before I could even use it. Don't like Green Dot at all. I will not recommend Green Dot to anyone. I have very, very bad experience.
Hi Octavia,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 20, 2017
It is very helpful. It is safe and very convenient. It is very easy to activate. It is helpful with paying any bills or debts that you have. Every time your card is used, it is noted and it will notify you and your bank of any withdrawals.
Reviewed July 20, 2017
I am extremely happy with my card other than when I try to deposit a payroll check from my phone it won't go through. I like how you have a routing and account number that Is easily accessible to you at a moment's notice.
Hello Drew,
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I was told that a supervisor would call me and it's been two weeks and I'm still waiting on a callback. I was being charged for something and still to this day don't know what it was. You guys stopped the text message for the balance and staff said I had to go online. I try going online and it said I was locked out of my account because of too many attempts. Which was not true. All together worst service ever.
Hello Victoria,
It was a pleasure speaking with you earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I am very happy with my Green Dot card. I am able to shop online and order Uber or Lyft when needed with it... Make hotel and train reservations. I have no complaints! I have needed to contact customer service and they are always polite and ready to solve whatever issue I have and have had it solved within hours.
Hello Shirley
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I love the Green Dot team. I know I never deposit much. But I never ever have a problem. To be honest there is only 1 thing I don't like and that could get changed. Is as a customer I have monthly fee for service and that's cool. But if I am paying that then why should I get charged at the cash register 3 or 4 more dollars to put money on? That's my only issue. Thanks Green Dot Team for everything!!!!
Hi Raymond,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 20, 2017
I love the benefits of being a VIP customer. Reason is because of the rates and fees. I also love the fact that I can use and reload my card almost everywhere. Green Dot also have a great customer service team. I will continue to use this card and refer my friends and family to it also.
Hi Kimberly,
Thank you for your review. We're proud to offer VIP benefits to our customers and are even more proud to have excellent feedback from customers such as yourself!
JR, Customer Care,Green Dot Corporation
Reviewed July 20, 2017
This card is very good. Helps me cause my hubby works out of town and we both have one and we can transfer money to one another. We also use it with my daughter that lives in a different state. She is in College and she use it for all types of stuff. Thank you.
Hi Jessica,
We're glad to know our card works well for you and the whole family! Green Dot was originally founded by a desire to provide parents with a safe way for their kids to spend some money. You might say that you and your family are living the dream!
JR, Customer Care,Green Dot Corporation
Reviewed July 20, 2017
I purchased a card in a dollar store and put 60$ on it. Well it wouldn't activate. Invalid CVS. It doesn't match card number. I ended up waiting two weeks before I ever got that back. My phone was turned off, I didn't have it to replace. I suffered without my phone. I live in the country and no car.
Hi Tawny,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 20, 2017
I am extremely dissatisfied with your customer service and the amount of times your system glitched and overcharged me over the past couple of years, and very pissed off about the the amount of money I had to spend on phone charges trying to fix the problems caused by your constant glitches, and also very pissed off about your denial of the problem and your refusal to fix the problem.
Hi PJ,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number we sent via private message. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 20, 2017
Very convenient. I'm very pleased. It helps with a lot of Day to day tasks I have to do. Would definitely recommend to anyone who doesn't have a bank account or need a prepaid card. Love it. Thanks for your service.
Hello Deva
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I enjoy my Green Dot card to the fullest... Easy & convenient... I use this card for direct deposit, purchase online, etc. Also, I love that I get paid a day or two early, which is needed sometimes due to only having one income & being a single parent.
Hello Lejuana,
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I just wish there was not 2 fees. 1 to load money onto the card and a monthly fee. Need to take one away. Kinda hurts when you get charged 2 times. Need to be change to help us. Other than that, I enjoy using the card now. I have never been overcharged and always early on deposits.
Hello Damon,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I am okay with the card right now. There are some issues when I try and make payments but other than that it's okay. I value my card. Wish there were better opportunities for me to better my credit with Green Dot.
Hello Selina,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I have had a wonderful experience with Green Dot. I use it for my work and to pay my bills. I have even used it to have my tax refund put on it. It is nice to be able to get paid a few days before we actually get paid so if I have to pay a bill early that's a good thing.
Hello LaRhonda
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Green Dot is very convenient. Not just that if you use the app it's better, faster, easier than banking. The only thing I wish they had was a credit line for loyal customers like myself. Green Dot has always been right on with the money. No hassle at all. I will never use anything but Green Dot.
Hello Lance,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I love being with Green Dot. My only concern is I think it be better if customers like myself wasn't charge a fee but instead given 5 dollars if we make a certain amount on spending. That would bring a lot more happy loyal customers.
Hi Davon,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 20, 2017
I have lost my card and need a new one. I've tried to report it but can't seem to figure it out. If you could send me another card it would be greatly appreciated. Thank you greatly and looking forward to using my card.
Hello Jessica
Thank you for providing such valuable feedback. If you ever need a replacement card in the future we encourage you to report your card as soon as possible to our customer service. You can do this online or through our automated system. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Thanks for your card. I am really happy with it and would remain a loyal customers to it. You are truthful in your saying. You give me my money faster than the other guy. I will recommend you to my friends. That is how I came to you a friend of mine.
Hello Sheryl
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I have been a client of the Green Dot card carrier now for over four years, I have never encountered any serious situations with Green Dot that could have not been taken care of with a phone call. I'm a very satisfied customer. Thank You Green Dot!
Hello Sylvia,
Thank you for being our valued customer and your business over the years. We look forward to working with you for many more years to come. We value your business and thank you for your continued support. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Updated review: Aug. 28, 2017
very understanding and caring agent took care of my concerns and issues.
Original Review: July 20, 2017
Well I gave them a 3 because they're average. They need help with getting better customer service. And oh yeah I'm still waiting year for my 25.00 direct deposit bonus in which I complained many times since I set it up and I never received it. Their customer service always says "will check into it and get back to you" but reality that's the way their customer service operates. It's not very good and they never do what they say they're going to do. And if you don't watch your account they do sneak extra fees in which I complained about as well with no response so it boils down to me is they care about making money more than their customers which is bad business because if they weren't I would have received the 25.00 many years ago. So to be honest I can't give them a higher score. I'm still upset because it's the principle of them not doing right.
Hello James,
It was a pleasure speaking with you earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Haven't had a problem since I've had this card. I actually love it. My only thing is I can't get online and do anything, but it has nothing to do with the services of Green Dot. EXCELLENT... Keep up the great work.
Hello Denise,
We would like to thank you for your positive feedback. We’re sorry to hear that you’re having some concerns with our online service. Please visit our FAQ’s on the webpage to address your specific concern with our online service. We hope this address some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I have tried numerous time to get in touch with Customer Services, still no response. I tried to send emails so someone can tell me how I can reset my password. What can be done about this issue? Thank you.
Hi Shirley,
We tried to contact you regarding your concerns, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work together to resolve your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you,Green Dot Corporation
Reviewed July 20, 2017
I was told that with direct deposit there are no fees. I have been charged last 2 months 9.99 and it hasn't been returned. I tried calling numbers and customer service with no answers. When is it being put back???
Hi Lincoln,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 20, 2017
The time it takes is way too long for my deposit to clear. Not easy waiting on my money when pinching pennies like I do. I've been waiting on a rebate for three days since it was deposited. Why cant I view a detailed description on where my money is???
Hello Allison,
It was a pleasure speaking with you earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Hello. I am a Green Dot customer, I truly am a big fan and would recommend this service to everyone. I am very fond of the cash back rewards, just wish it was more than $100.00 in that yearly period but it's still OK. I am upset because I applied for a Green Dot secured credit card. I was approved but recently moved from resident where my original card was issued. And they won't mail to new address. Old address was ** and I would like my new card to be issued to new address **. Please if possible please.
Hello Cherro,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I would like to tell you we enjoy. Your card has been a greatful. I had it for over 1 1/2 Year. I got your silver card and I had already change it but still get my debt still on the gold card. I was going to change to other card but I am stay with you. No I don't like the fee going out when the money don't hit right.
Hello Wanda,
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Uber does not take the cards. Also the funds shows when making purchases at the bottom of the receipt. Telephone prompts are way too long and takes forever to get a balance. Looking at different option card with someone else.
Reviewed July 20, 2017
I'd like to say that this service is good and I don't have any complaints. The only technical difficulty I've had is communication with customer service. I've had to call countless times to get the destination that I wanted to achieve but overall I'm happy with my service.
Hello Anthony,
We would like to thank you for your positive feedback. We’re sorry to hear that you have concerns when speaking with customer service. We want all our cardholders to have a good customer service experience when calling in. We will look in to your concern with our customer service and make sure that you get the best customer service possible moving forward. We hope this address some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
So far it has worked for me... Helped pay bills on time. All bills with no problems and received my money on time. Direct deposit on point. All I can say is awesomeness... And the app gets a plus awesome. I'm able to check my balances and see how I'm spending my money. I'm also loving that I can add my own money where do they do that at. Green Dot awesomeness!! Thanks.
Hello Latoria,
Thank you for providing such valuable feedback. We are pleased to hear that you're taking advantage of our online services. When encourage you to take full advantage of our online services provided to you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I tried to use my Green Dot and really give it a chance. But I think I'm going to be switching to another carrier due to 7.95 $ being taken from my account without any type of notice so when I tried using my card it was declined and I don't like being embarrassed.
Hi Virginia,
We tried to contact you regarding your concerns, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work together to resolve your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you,Green Dot Corporation
Reviewed July 20, 2017
This experience with Green Dot is not only convenient but it is also smooth, quick, easy, and reliable. I have had more success with this prepaid than my normal debit. No overdraft issues. No holding money for days, no ridiculous fees. I can use it anywhere for anything. I absolutely love the investment.
Hello Mercede
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I love this card. I think that it's really good at tracking your money and not having too many fees but I don't like that I haven't heard back from customer service! Like I needed some information about my card because I was negative in my account. It said it would only take a couple days but it's been more than that.
Hello Patricia,
We would like to thank you for your positive feedback. We’re sorry to hear that you have concerns when speaking with customer service. We want all our cardholders to have a good customer service experience when calling in. We will look in to your concern with our customer service and make sure that you get the best customer service possible moving forward. We hope this address some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I think that $3.95 is high to add money to your account and I will be closing my account in the near future due to this and using a free checking account with free Visa card. I currently have a new account at this bank and will be using them since it cost so much to add money to the account. There is no free ATM usage here on your card which I hate as well. Don't be surprised when I transfer my money from your card to my bank account and close this account. You wanted my honest opinion so you have it now. Have a good day and maybe you can stay in business because a lot of banks now are offering free checking accounts and free Visa cards.
Hello Kerry,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I don't like the fact that I can't used my money that is collected until the end of the year, I don't like every time I add money to the card it's 4.95. That's crazy. So now I only use it to pay bills.
Hi Tonette,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 20, 2017
I like the card. I use it everywhere. I wish the fees were less though. Fairly high maintenance costs. Still a good card. If the fees were lower, I would be using it more. Difficult to reach customer service and talk to real person. Why are all call centers in India...
Hello Steve,
We would like to thank you for your positive feedback. We’re sorry to hear that you have concerns when speaking with customer service. We want all our cardholders to have a good customer service experience when calling in. We will look in to your concern with our customer service and make sure that you get the best customer service possible moving forward. We hope this address some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
My experience was absolute frustration, nothing but problems. It (Visa green dot prepaid) took a week to get it activated. I kept getting error messages starting that you were experiencing technical difficulties, try again later and then card invalids along with technical difficulties error and redirects that were same errors. My power was shut off due to problems with this card. Wife had bought a different type of Green Dot. Same issues so stuck with two different cards. Couldn't use power shut off because of I couldn't access funds on either card and the money I had tied up in them. The other card my wife registered in her name. I have never in my life experience such issues especially with something that is simple.
Hi Keith,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 20, 2017
Great card, super easy to use. Love that I get my pay checks early with direct deposit. Easy to use in the stores. Just wish I could pay at the pump for gas but other than that the card is great. No complaints.
Hello Brandy
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I'm going to be as honest as possible, this company is the worse prepaid company I have ever dealt with in my life! So let me explain. First every time I call this company I have to press wrong buttons in order to talk to someone. Second they take it upon their selves to freeze customers' cards without telling them. Make it so bad I have had this happen to me twice. Fourth this is the only company that I have dealt with that adult hangs up on their customers multiple times and when you ask for a supervisor they hangs up on you as well!!!
I in the process of getting another preload card so I will never deal with this company again. Last they tell you to go to the website to find free ATM however it's not free because I have to call over and over to get my money back and now they don't want to give me my money back now so I don't even call anymore. Obviously the multiple transactions for $2.50 is more important than me as a customer. Now I have a lot more however I don't think it's enough time or space for all I have to say!!
Hi Rose,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 20, 2017
The fees for this card are too high. Why do I have to pay one fee when I initially put money on my card then I am charged another fee when I check my balance on the card. The card isn't accepted everywhere. That's a problem.
Hi Pamela,
We tried to contact you regarding your concerns, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work together to resolve your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you,Green Dot Corporation
Reviewed July 20, 2017
I am very disappointed because I never received my permanent card with my name on it that's why I have not yet reloaded my card. It would really be appreciated if I could receive my permanent card through the mail then I can give you all a better rating.
Hi Lisa,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 20, 2017
I've been with GreenDot for a long time. My experience has been largely very positive. The one thing that's good to keep in mind is if you're going to be using the ATM machine a lot, there is some confusion when it comes to What machines carrier fee and what ones do not. I became the type of member that allows me to have no fees at the ATM. I suggest that you look into that.
GreenDot is not perfect. However when there is a problem they are immediately responsive and On Point. I find that contacting them through social media is the best way to get your issues resolved. If you need to speak with a manager they will call you back usually within a day or two. Once again Green Dot is not perfect, none of us are, but they fix their mistakes and they fix their issues and that's what I like. I especially like that they make me feel like a valued customer.
Hello Bruce,
We would like to thank you for your positive feedback. Please be advised that ATM withdraw limits and ATM withdraw fees can very. Please be sure you use your ATM locator within the app or look for the pulse symbol at the ATM machine. We hope this address some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I have had no problems with Green Dot. I love the service and customer service is great. I highly recommend Green Dot to my friends and family. Getting paid early is a plus with my family and being able to pay my bills online was great. The direct deposit was easy to understand.
Reviewed July 20, 2017
The card is convenient and the service is great. Managing your money makes a whole difference. The card service is convenient and great. It makes a whole difference with e cards in the market. I feel that the management of your money is totally convenient. Great job!
Hello Fernando,
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Everything from loading to using at atm or in store. Very simple website. Very clear and anyone can understand it. It's all laid out for you from the minute you load to the last transaction. Never have a problem with the automated service but if I did quick response from a person in customer service.
Hello April,
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I love this card. I get my benefits right away. Always early. Wouldn't use any other card but Green Dot. It's great to see my money up to 3 days early. My last account was either on the day or it is late.?
Hello April
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I tried several times to use on a site always say error. I have money there. Couldn't use it disappointed me. I gave the account card 2 more times. Same thing happens. I can't say what I did wrong but it doesn't work for me then the site seems hard to do for me.
Reviewed July 20, 2017
Overall I am please with the experience. The only issue is having to go to a store to reload. And being charged every time for it. That's about it for me. Would recommend to other people. I actually already have.
Hello Adrian,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Terrible. The monthly fee is ridiculously high. Never using this prepaid card ever again or recommending it either. I was charged for the month of May when I didn't even use it for that month so I got x2, May and June.
Hi Maria,
We tried to contact you regarding your concerns, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work together to resolve your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you,Green Dot Corporation
Reviewed July 20, 2017
I went to Daytona Beach in August 2015, I had enough money on my account to pay for my rooms for two days, the hotel clerk said the second day wouldn't go through, but when I looked at my statement and saw that they did indeed charge Me twice. I filed a complaint saying this back then. But you never followed up on it and I never heard anything back on it. As a result I had to pay cash for the second charge cutting our vacation short.
Hi Geoffrey,
We tried to contact you regarding your concerns with your unauthorized charges, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 20, 2017
I don't have a problem checking the balance of my MasterCard but, I have to enter my Visa card number on the phone in order to check the balance, so it would be nice to be able to check the balance on both card rather than just one of them.
Hi Joseph,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 20, 2017
The Green Dot performance was unbelievable. Areas I thought would less of a hassle were horrible. I appreciate the care. I believe I bought items worth the time. I did have issues trying to get cash out. Card ATM status many attempts. I couldn't get it to function in what I really really wanted.
Hi Miguel,
We tried to contact you regarding your concerns with your , but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 20, 2017
If you look at my account your see there are over 4 cards your guys never sent or refunded the money I was waiting for. I never experience that's bad customer service in my life. I will never in my life use your company again in my life.
Reviewed July 20, 2017
I would recommend Green Dot card to a friend and I have many friends and many of them have switched to Green Dot. I get a little more privileges because I've been there for longer as far as free ATMs and at certain places because I've been there when it was free so they're kind of unhappy about stuff like that where I get it free at certain places and they don't so but other than that they're pretty happy with it. You get paid, my pay goes on usually two days before everybody else's which is nice. I need to look into getting the Platinum Card though now as long as none of the things I have are changed I'd like that. I am very pleased with my Green Dot card. Thank you.
Hello Kelly,
We would like to thank you for your positive feedback. Please be advised that ATM withdraw limits and ATM withdraw fees can very. Please be sure you use your ATM locator within the app or look for the pulse symbol at the ATM machine. We hope this address some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Not satisfied at all with this card. Fees are eating up my money even with direct deposit and free ATMs. Customer Service reps have been extremely rude, and honestly, I would not recommend this card to anyone. Hopefully my experience with Green Dot gets better.
Hi Keandra,
We’re sorry to hear that you’ve had trouble with your card. We'd like to have a customer specialist look into this further. We will reach out to you through the number provided to us by Consumer Affairs. If there’s a better number to reach you on, please direct message it to us.
We look forward to speaking with you.
Thank you,Green Dot Corporation
Reviewed July 20, 2017
It takes too long to dispute a transaction and get it reviewed, and it should be a more secure card, My account was hacked and it was over 122.00, I was out that money for months before it was settled.
Hi Linda,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 20, 2017
I really do love the card. I am checking my balance on a regular basis. The only thing I wish it was easier to load other funds on it. But overall easy to use and keep track of money. I would recommend the card to family and friends and anyone who might not want to use a regular bank.
Hello Linda,
Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I am very dissatisfied with the amount you charge for the monthly fee. 9.95 is outrageous and I wouldn't refer or recommend Green Dot to ANYONE!! And it's almost impossible to find MoneyPak to reload the card. I believe you should lower the monthly fee to 2.99 or 4.99 and make moneypak and reload more accessible.
Hi Wendy,
We tried to contact you regarding your concerns, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work together to resolve your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you,Green Dot Corporation
Reviewed July 20, 2017
Each and every time I had an issue needing addressed with my Mastercard, the Green Dot customer service team helped me through the whole process. I am a customer for life. Thanks again for your help, and always being there when I needed your help.
Hello Kenneth
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Green Dot Prepaid Cards Company Information
- Company Name:
- Green Dot
- Year Founded:
- 1999
- Website:
- www.greendot.com