Green Dot Prepaid Cards Reviews

I was under the impression that if you enrolled with direct deposit you get paid two days before. I have yet to see that but other than that I love Green Dot services. Wish it was a credit card that assist those that can't get a credit card to save their life. This would really be nice kind of like a second chance.

I've enjoyed having my Green Dot card. I've had no problems at all with my card. Green Dot has made my life a whole lot easier. Customer service is great. Everyone at Green Dot is helpful when I have questions.

I have damaged my credit in the past and am working hard to make it better. This card allows me to get direct deposit - like a bank. I love that I can also check it on my phone at any time (best part).

I want to learn something about the fees because I'm not liking the fees at all. I want to see the fees disappear and I also want to see the fees at the atm gone!!! I have been a loyal customer for years and I think I deserve some incentives for my business. I'm always participating in your surveys also.

I'm fairly pleased with the service except the $4.95 VIP fee with no VIP card. The early direct deposit is a great perk that puts Green Dot over traditional banks. The ability to reload the card at convenient locations is great. I would like to see more ATM options evolve in the future.

It is easy to use. No going to long lines at the bank. I can use it every I go. The only problem with it DMV will not accept this card even though it has the visa logo on it. That is the only thing that I really don't like about the card. I hope in the future DMV will accept this card.

Have been with Green Dot for several years. Really have no problems. Everything easy to use. The few times I needed to speak with representative they were very pleasant and helpful. My only problem was when rep had thick accent that was hard to understand.

Just one word...AMAZING!!! This card is the card you can trust for deposits and safety. I can recommend to my family and friends. If you want to have a good card choose Green Dot!!! Thanks Green Dot to be a great card...to has my money before of the date.

I have not really had any issues except when the system is down once a week usually on Sunday morning. I am not completely satisfied on the amount I am charged monthly even though I have over 1000 dollars deposited monthly. For the most part I am happy.

I am pretty content with your service. The only major issue was when my card was stolen and the process to get the money return was much harder and longer wait than with a regular bank card. Otherwise I have not had a problem. I've been a customer for over a year. Maybe more free atm's available to take out my money. Thank you.

My card is perfect. I just feel if I wanted to add card to my account I should be able to control how much go into that account. For example if 500 is on my original card it shouldn't be on the add on card. I should be able to put what I want on to it as if I went and purchased a new card from the store.

My boyfriend transferred money from his bank account to my Green Dot card on the 31st of December. I looked on like and it said 5 to 7 business days. Today is the 7th business day and there is still no transfer. The money was taken out of his account on the 3rd of January. I need to know what can be done to speed the process.

I did enjoy using my card, but 7.59 a month for a monthly service fee is too much. On top of that I no longer have any local ATMs that don't charge me to use it. Before the Walmart MoneyCard ATMs would accept my card free of charge, but that is no love true. I do not plan on using this card any longer unless it is an emergency and I need to load money on it to pay a bill. However I already got a new bank account for these specific reasons. Goodbye Green Dot.

I enjoy the easy load up and direct deposit and being able to check my balances whenever I want. It's better than having a bank account!!! I would refer this card to everyone I know because the benefits of having a Green Dot card is amazing.

I'm very happy with my card I haven't had any problems. Great customer service. Fees are great and I can get my check deposited onto my card. Wonderful. Easy to pay and go. Everyone is very helpful anytime I've had a question or problem and it always gets resolved.

I feel that Green Dot wasn't fair in the speed of dispute resolution. They didn't seem to believe me just because it was a PIN transaction. Somebody could've taken my card and guessed or even saw me enter my PIN.

I have never had any major issues with my account. The convenience of having it comes in handy at times. I like the fact that you can now go to Dollar Tree and pick-up a card and load there. Makes it more convenient. Also it helps that there are more places you can reload your card.

I think very good credit card company. I really enjoy having my Green Dot card. Every time I use it, I have no hassle using it. I would recommend a friend or family member get one of these credit card. I been using my credit card very often. I just used it for hotel with no problem. So thank you.

I'm not liking the $7.95 charge every month on top of the $4.95 load. I load my card sometimes 3 times a week. You use to waive monthly fees. I been with you for a good 10 years. I have found another card for only $2.95 load and monthly fees are free. I will try it out for 2 months if works good I will be dropping Green Dot. Getting greed is going to chase your good customers away. Thanks.

I had an unauthorized debit taken from my card and the Green Dot team was timely and swift at correcting the problem. The issue was corrected and my money returned to my card. Green Dot is always very helpful when I call.

Like the card very much. Never had a problem with it over. Thing that would make it better is that you get a text alert when you make a deposit on or use it at a store that will tell you your balance watch time. Thank you.

I love my Green Dot card and I use it faithfully and have been for some years now and I have had some issues with the card but they were always resolved. You even started giving us our funds early which I love but I have been getting emails regarding Green Dot payday loans but when I try to get a payday loan thru Green Dot it somehow never goes thru.

My experience with my Green Dot card is very satisfying. I have no major issues loading nor using my card. I use it on the daily. My direct deposit from my employee is loaded with no problems even the deposit by phone works well!

I think Green Dot has been the best bank I could sign up for! I love making transactions and paying bills with my prepaid Visa card! I use it to order the children pizza quick and easy and also for direct deposits for any job I sign onto because I know that I will get my money 2 days earlier than my coworkers!

I reported card lost 1-8 @ 1:30 pm. Spoke with an agent who said it would be there in 3 business, on or before Wednesday. I agreed and had the $15 deducted from my account. The funds were pulled 1-9, card not shipped til 1-10. Arrived today. I had to beg for a refund and the apology was refused by 3 agents.

Never received permanent card. Gave me no option to take large sum of money off temp card until new card was received. Told me temp card would be frozen if they sent the card I never received and would therefore freeze all the money I had on the card until the new one arrived.

Great experience, able to have direct deposit 2 days quicker than I get paid. No problems with using the card in stores or at Atm's. It is super easy to put money on the card and have several locations to do so. The card gets updated in a good amount of time and have never had any problems.

I have had very few instances where had any issues with Green Dot. I like how reliable it is and safe. The only thing that I do not like is taking away the reload by phone option. I also don't like the limited amount of times and dollar amount that can be reloaded. Other than that great company.

I have used my card for over a year and love it. No overages no hassles and no fraud. I load what I need. That's it. Direct deposit I get my money quicker than a bank and pull cash out for free at my work.

It lets me do all I need to on the day(s) I need to. Thank you! I do wish I could get 2 or 3 cards (for family) with the same account. Do you have anything that does? If so just let me know. I am very pleased with this debit card so I don't want to change it.

My experience with the green dot card has been great! My original card was compromised about 2 years ago, but since then I have not had any problems! Thank you for making reloading easier. I would recommend green dot to others as a reliable method to receive the Social Security benefit and for paying bills!

Wonderful to have Greendot.com, otherwise, I go nowhere to find the bank. I courage people who have bad credit, and Green Dot is answer to have bank. Others banks are very, very, and very picky and too bad to anyone. I'm glad I stay with Green Dot to meet my needs and less charges. Others banks charges too much and hurt people to keep it going.

Monthly charge is too much I feel like it should be the same as a reload fee. Also if the monthly charge were to increase any more throughout the year I would be forced to switch to a different card. Otherwise I think the card is pretty good for the most part.

Your 7.95 fee needs to be lowered under the 7.95. You keep going higher. People will go to a regular MasterCard are Visa card. I will change to one of them if you keep going. Please lower the fee so people like me can stay with Green Dot.

I love my Green Dot card. I load money on it so I won't have to carry so much cash and so I won't have to put all my money into my bank account. It's so easy to reload money on my card, except at my local Family Dollar. I always have a problem loading money on my card at my local Family Dollar for some reason. That's alright because I'll reload it somewhere else. I would recommend getting a Green dot card.

I have enjoy using my Green Dot account for many years and will continue to do so and refer others as well! Great alternate for those who cannot get bank account for one reason or other! Thank you Green Dot.

Hi. I had this card for 10+ years and never had trouble! I will continue with this card. Thank you Green Dot!! I will also tell friends about the service this card has! Thank you for many years of great service.

Easy to use & have money put on it. My husband & I use your card for our bills. A lot more people should use cards instead of banks. You control who gets your cash. Banks when they feel like it steal money from you.

My experience has been great. Convenient and easy to load. Use as any other ATM DEBIT Credit card. The card is accepted everywhere and able to reload Walmart, CVS, Rite Aid and other locations I am sure. It is easy to use online for purchases as well as paying any bill that allows you to use a debit card or credit card.

I love this card. Use it for everything. Don't have to carry lots of cash. Kwik Trips. Don't charge a ATM fee to get your own money either. I have told family members to get this card too. I would recommend this card to anyone who doesn't like carrying cash.

I love my Green Dot card. My son told me about this better choice in cards. I have direct deposit for my pay and income tax. I could not have chosen a better card. Love, love, love this card. I would recommend this card to everyone.

Since I been a customer I love my Visa Green Dot. They help a lot but the only thing is they charge a lot on fees and to put mine money in the card it should be free...but to me it's a great A++++ cards. Thanks.

I have had my card for several years now and I absolutely love it! No need for anything else. My direct deposits are quicker and I can keep track of everything I spend with a click of a button. Plus I can even get my tax return too!

I feel strongly that paying 2 monthly fees for my account is not in my best interests. I pay the monthly fee for my card plus a separate fee for being a vip member. If you eliminate the monthly fee I would give you a five star rating and brag about you to everyone. My bank does not charge me for my debit card why do you?

Great!! Like the fact of the direct deposit!! Like the fact there is no cost!! Helps manage my money better!! Only problem I'm having is finding an ATM I can use with no charge!! Would recommend to anyone!! Could have a design instead of being plain!

I do not think your customer service is very good. I tried getting in and had a little trouble with my password because I don't often use it but I deposit every other week. It said someone was going to get back to me in two days. I left my phone number two days is too long and no one ever got back to me. So yes your customer service is very poor and your website is very hard to navigate. It just keeps flipping you back to nowhere and I probably won't get a reply to this either.

Green Dot resolved it in its entirety.

I had a unauthorized charge to my card from a magazine company HOD ROD MAGAZINE. When I called GREEN DOT Customer service to block the charge to my card, I was told that GREEN DOT could not stop the charge and that I had to contact the company and ask for a refund. After hours of trying to contact I was told that I had to wait 60 days. I never got a refund. I feel that GREEN DOT should be able to stop a charge if the charge is done electronically if the GREEN DOT card holder disputes the charge. Thank you for your time.

I have direct deposit set up. Didn't feel paying the huge monthly fee of $4.95 was good and now they have almost doubled it. It is now $7.95. Due to this I will be canceling my services soon. Going to get a regular bank account. Also, if I have an issue with charges on my card they freeze the card and I don't have my money. Wrong. So wrong. Customer service doesn't explain things well to their customers.

I love my experience with Green Dot. I have 3 jobs and have direct deposit on them all. I had a bank account with a big name bank but the fees would eat me alive some instances. With Green Dot, I am able to stay on budget, not over spend and see all my transactions instantly on my App.

This has been and continues to be a great card to use and money deposit is on time. It is easy to manage my account and the deposits and withdrawals are always accurate and up-to-date. Thanks for having such a great card for me when I need it.

For the most part I haven't had too many issues. I don't like the wait time to use my card after an issue has been resolved. However, Green Dot has been very helpful in explaining the policy. I would like a text or notice when a transaction has taken place. Either at the time or end of day.

I really liked the card, but it expired in November and I never received a replacement. I would like to hear from someone and get a new card? My address is **. I look forward to receiving and using my new card.

My opinion of Green dot varies. There are pros and cons to this company. However, when I purchased this card I expected to be a la to do as I want with it being that I loaded over 500 dollars to it. I found out that this is not how this company works! I called green dot to see why I could not access money from the atm because I was being declined. Well they said that I would have to wait for a replacement card. If someone can't access their funds the day they loaded money on to their card that to me is so not right. I lost my job, was broke down on the side of the road with an infant in the car due to running out of gas because the store in towns computers were down. I can't explain how outraged I was. There should be something in bold letters stating you cannot access your funds until you get your replacement card!

Very good service. I can understand what they saying and they understand me. Explain the answer to me very well. And very polite. They don't rush to take the next call. I also like the record service. You don't have to repeat yourself. And you can get all your info without a rep.

Better experience with you all than with the physical bank I used to bank with. The fees are manageable and you all make it pretty easy and upfront about what I will and will not be charged with. Every time I've called customer service I generally was able to get my answers - inquiries resolved. I did have an issue with my renters rebate but now that I know you all don't accept state department tax deposits outside of "tax season" I can plan ahead. I'm pleased. I don't feel like I'm being scammed and I haven't had any issues with money not being in my account as far as Green Dot is concerned. Keep it up! And thank you.

Overall, I am pretty pleased with Green Dot, but I would prefer if I were able to print off monthly statements for my records. When I called to request statements for last 90 days it took over two weeks to receive them, and by then it was too late to submit them to the requesting office. Therefore, I was unable to be approved for help with my medical bills on a timely basis.

I am very happy with my green dot card. I did not want a checking account and am able to still have my direct deposit on my green dot card even earlier than my bank did it! I love the app making it easy to manage daily.

I'm a loyal customer of Green Dot. As a loyal customer I do a lot of business transaction. I would love it if every time I try to take off cash I wouldn't have to pay the atm fee and the hidden five dollar fee that Green Dot charges. I believe that it should be one or the other. I also didn't know that Dollar General and places that sale Dollar General also charge you for a convenience fee. They never charged me before and I was surprised that they started that.

Great card to have when an emergency. Great to pay your bills with so you can monitor your expenses. Easily access to your account without being transferred from person to person and getting disconnected and then have to call back.

I love having my green dot card. I can deposit a check without leaving my house. My only gripe is the fee. A lot of month I deposit enough to get it waived. But when I don't and see the money got deducted I cringe a little.. but all in all it's a great card to have.

I love my debit card and it helps that my direct deposit early. I can check my balance without add'l fees. My debit card can be used anywhere like a Bank Card and I never have to worry about bank fees. I'm a VIP card holder and the benefits are great such as the waiving of the monthly fee.

As a Green Dot card holder, my only issue is with the ATM machines. It is very frustrating that green dot advertises free ATM money withdrawals using money pass but I still get charged. Also are very difficult to find. If I can't find free withdrawal and green dot does not have a bank where I can withdrawal my own money I would like for green dot to stop charging me $2.50 on top of the atm fee.

It has been a great experience banking with Green Dot. Really enjoy the early deposits and updates of daily usage. Would prefer if Green Dot had its own bank to avoid fees when making some withdrawals. Keep up the good work.

Overall I think it is a good program, however, customer service is not very helpful when you have to call in and given the fact there's not a bank to walk into, they need to up the limit of how much you can take out of your account. They restricted to $500 For the limit. When I called in and needed some information, they said they were unable to get that information for me. I needed the transaction number for something that was charged to my card. This poses a problem with the Institute that double charged me for a bill.

Been with Green Dot a while now and love them. It makes it easy to get money home to my wife. Never have any issues when loading money. I'm a truck driver so it's hard to get to banks. Most truck stops load Green Dot. They also have great service. Awesome company.

It would be great if you got like a text update as soon as your direct deposit goes in cause normally I get it anywhere between 4am and 6am and I don't get the text till like 9am. And the mobile app could be better with pretty much the same thing... a notification of when your money goes through.

I have called the company 4 times. They said they would look into it and send me a new password. I have checked my emails and my spam account and no one has sent me anything. This is very frustrating since I cannot check my online account. Please send me a new password or a temporary password and I can change it after I open it to access my account. Like I said I have called 4 times and gotten no response so no I'm not very happy with Green Dot.

My card being locked up. The biggest problem I had is not being able to understand who I am talking to and if you could tie the account to phone and get alerts about unusual purchases where we could have a option to say yes or no, wouldn't this help to alleviate cards getting locked up?

My card is always on time with my money directly deposited every month. I can rely on my account information when I log in. Lets me know all my transactions every month, was getting a text everyday my balance but I'm not now. Don't know why. Could you still send the balance in a text.

The monthly fee is a little high compared to some cards, especially when you take into consideration that my paychecks are direct deposited into my account. Then having to get money out to have to pay my bills cost 2.50 a withdrawal (on top of the atm fee from the other establishment and that's usually 3.00 in itself). When you consider there is a limit of $300 a day, to pay just my rent, it takes 2 days, and $11, then 2 weeks later for my other bills another $11, so a minimum of $32 a month just to pay bills, let alone if I need cash for any other reasons, since $20 is the max cash back limit most places in my area! There are other cards I'm looking into that have better options. Also the texts showing the balance are off unless you haven't used your card in a day, that's kind of annoying.

I've been a Green Dot account holder for about 6 years now and I couldn't be happier. The customer service is great and I feel secure knowing my money is safe. I had a fraudulent purchase a few years ago and it took far less time they had originally told me to get my money back and I can't express how much I appreciated that.

I have called on numerous occasions asking for assistance with my password. I haven't had access to my statements for almost 6 months. But, I will be terminating my services soon. The customer service lady constantly hangs up in my face.

This company has not done good. They let people take my money. They didn't replace. You call and there is no one in control to talk to. They tell you today they will contacting back only to say you are held liable for what you have complain about. I'm leaving them.

I like the idea of the cashback though I think that it's a little absurd to have to wait a year before you can use that money. I hit the $100 mark within the first month. It should have a higher value able to be obtained than $100 as well. Also the 9.95 is ridiculous. If you do direct deposit it should be waived. Also the app barely works and the site is always down. Anytime I call customer support the agents are rude and have no knowledge of policy and cannot help with anything.

It will NOT let me login to my account so I could check my transactions. So I need someone to contact me to let me know why I am unable to check my account and it been like this for a while now and it's starting to irritate me. Making me want to take my business elsewhere. So can you please reach out to me and let me know why is it acting like this.

I work at CVS and I always recommend this card. I've had it for a year already and I will continue to use it forever. It's the only card I own. I love getting paid Wednesdays instead of Fridays. I also plan on receiving my income tax refund on this card.

I have had no bad experience using my card, I'd recommend it to anyone! Thank you Green Dot team! Several of my family members use this card and it's also fast and easy to use. I am completely satisfied with this product.

It's too expensive to have a VIP card. VIP should mean cheaper, not having 2 monthly fees. Use the $4.95 fee to make it easier on your users, been looking around at other prepaid companies bec4ause of this. I need to save money, not spend it.

Have had a great experience since obtaining my green dot card. My check is always deposited in time. Can't thank you enough! Anytime that I've had an Issue or dispute customer service was very helpful. The only problem I had with customer service was the person barely spoke English.

I really like this card. I use it to load money on and use it often. I'm very pleased with this card. Very easy to use. I have had no problems using it. I would have my friends use one. I like being able to see my balance. And transaction.

I do not like the way my card balance shows up on receipts at restaurants and some retail establishments. Why when I make a debit card return and enter my pin at retailers, Green Dot adds and also minuses the refund at same time. Takes 2-3 days to get credit for a debit refund. I may switch to a NetSpend card account in the future.

I received an email on 1/2/2017 about a ATM claim that I had filed with Green dot and in the Message on my acc said this: "We have an important update on your dispute. We completed your dispute review and will be crediting your card in 1 business day. This dispute has been closed and a letter with more details has been mailed to you. You can check your balance online or on the phone to determine when your credit is applied." So after that Credit was never put to my acc and I've been calling ever since to get my credit of 200.00 and every time I call an CSR states that it will post next day to my acc and it never does and then someone from green dot reopened a new claim but now they're telling me I have to wait 45 days to get Credit. This has been the worst service ever... I opened case ** and this is where the message came from about the credit and claim ** was open by someone from green dot without my permission.

It let me pay my bills online and shop online. It's just great. The Green Dot application let me to know my balance in just one minute. I just need to see how to send money to and from the card. It will be greatly appreciated.

I absolutely love my Green Dot card. I recommend it to people all the time. It truly works great for my busy lifestyle. The only thing they could do to improve it and make my world better would be mobile deposit for checks received. But really I couldn't say anything bad about it.

Overall I'm happy with the card and intend on using it. I'm going to be traveling out of the country in the spring. I'm a little worried about depending on it for that trip. I know it can't be used at ATM's overseas and it doesn't have a chip. Some places don't accept swipe cards. I'm going to Central America, so I don't really anticipate an issue. It's just a concern.

Always have good things to say about Green Dot. Love that I get my direct deposit a couple of days earlier. Was never a good check writer. This way I'm never overdrawn. Recommend Green Dot to all my friends. I have a card and my husband has a card also.

I love that it is easy to get my monthly fee waived. Great customer service when calling with questions. Highly recommend this card. Only complaint is I tried to do the tax thing but I never received the info to do my direct deposit for it.

Absolutely love Green Dot, have never run into any issues the last couple years I have used them. I use my card mainly for online purchases due to having my bank account information stolen a few years ago. I love that I can put as much as I want on the card.

I am very pleased with my Green Dot card. It works everywhere I shop & is perfect for paying bills online. If I could change one thing it would be that you could add more than $500.00 at a transaction. Thank you.

When reloading money onto your card, you should be able to deposit more than $200 within 24 hours. That's very inconvenient. I had to pay a $500 bill online and had to deposit my money over 3 days. Just saying.

Transaction was forced. Overdrew account Transaction months to partially resolve. Unfair decision. Given a decision to reimburse all funds but then changed decision resulting in losing over 750.00. Customer service gave me wrong info. Tried to resubmit but still no response.

I love my Green Dot card. It's awesome. Only thing is it won't let me in my Green Dot app because it says my password has already been used. With my work schedules I am not capable of calling customer service to get it fixed. Wish I could text or get help over Email. I would love to have my Green Dot app back so I don't have to call to get my transaction history. Thanks a lot.

I will never recommend this company to anyone. I was overcharged twice from merchants and jumped thru all the hoops for your dispute process and never received my funds back at all. I had proof from the merchants they returned my money and still never seen a dime. I was a loyal customer for over two years and I am done with this company for good.

Customer service is horrible maybe because they are outsourced overseas. I was going to Australia for a year, called Green Dot to be sure I would be able to use my card there.. "Yes Mr. **, no problem with using your card in Australia" since I had direct deposit on the card. I get there and guess what it won't work. I had to mail my card back home and have a family member take my money out on the 1st of every month and western union it to me in Australia. Fees every month to send me the money not to mention Green Dot fees for the 12 months I was there. Nothing was ever done about this. No fees returned, Western fees not returned... All thanks to your customer service rep who assured me I'd have no trouble. I've been a Green Dot customer 6 years... and I'm totally disgusted with Green Dot at this time.

Disputed charges on my card on 12-21-16, my claim wasn't filed until like 3 days later. When I called to check on my claim status a card I was already waiting for got cancel and they sent another one. I don't know why. I had a card expedited to me. Told me 3 days it took 5 days. If this process was done right the first time I would have had a good Xmas and new year but it wasn't so I'm thinking about dropping Green Dot and deal with a local bank.

I am overall pleased with Green Dot. The auto bill pay is great. Receiving my pay check a day early is awesome. I wish there were less ATM fees and I wish I could deposit money into other people's bank account (paying my rent in that way). But for the most part I am happy Green Dot offers this service and it is a help to my survival. I have always experienced great customer service and would recommend this service to my friends and family.

I had lost my card and when I'm in the process of trying to order it I do not remember the username or password. One of them is incorrect so then when it asks me other ways to verify who I am like of my social and my birthday it'll say that there is no match. Then when I finally did get one to go through the right way it said I had two cards I don't need to know the last 4 digits of one of the cards. Well seeing as I lost my card how could I have known the last four digits of that and then after awhile it just hangs up on me and everytime I try to get hold of a customer service representative directly not sure automated system that's not helping me at all.

A little on the slow side when posting transactions. And for the most part most places will take this card. Some things I can not pay for such as car rental and other online orders. But overall a reasonable experience with GreenDot. Especially since I cannot get a regular bank.

I love Green Dot. I receive my pay early. And they alert me every day of my account balance. When someone took money and I wasn't aware and reported it, green dot fixed the problem in a timely manner. I definitely recommend them to all of my friends.

I'm constantly getting charged ATM fee... which it gets double charged to my account. My account has been hacked twice and to be honest I'm kinda done with the card b/c it's not an accredited institution. It's just been a hassle ever since I have open the account. The promotions I feel like are false and I applied for the Green Dot platinum card and never heard anything back so I'm moving forward to a credit union.

I have no bad comments about Green Dot! I love this instead of a traditional bank account! Thank you!! The card is great! Five stars in my book! Works for bill pay and direct deposit with no overdraft! What can be better? :)

Hello everything is great with green dot. I like that we get paid early. I wished I won the 5000 bonus. Tho only sucky thing being a loyal customer for some time now, there should be a bonus for us at some time. I have a regular bank account but do use green dot more.

I think you should take away the reload fee. You already charge us each month for use. The reload fee is just too much. I'm thinking of dropping this card bc of the constant reload fee I have to pay. Please find a way to fix this.

I am very happy with Green Dot and have recommended it to my friends. The transactions have always been fast and very accurate. I can't believe how many banks charge outrageous overdraft fees to consumers. Green Dot keeps me out of that black hole. Thank you.

Don't like the fees charge and there is no at around that don't charge a fee for this card. I like the fact that it has fast transactions. I like to view my account online. I would love to be able to add money without having to pay a fee. I love the convenience of the card.

I have had a great experience with Green Dot. I am able to shop online. I have the flexibility of a credit card without going into debt. It has allowed me to book flights and hotels for vacations. I also like that I can reload the card at several locations.

I can't login into my account. I have to call every time I need to know much is on my account. Even when I do the forgot password and username. Smh dissatisfaction! And anytime I try from the computer it still does not work. I need someone to help me.

I feel like Green dot is good, but it could have overdrafts. I don't like that when I have transactions that are unfamiliar to me on my card I can't just dispute and go to get a new card. I have to wait until I'm sent a new card and it takes 20 days. That's ridiculous!!!

I believe that there are too many fees when you have $5 dollars every time you load the card and then if you don't load a thousand dollars for a month or make 30 purchases you get charged another $8 dollars.

I have been with Green Dot and have direct deposit but I am still being charged a fee. It was never waived or decreased. I wish you would offer an advancement especially to people with direct deposit. Or even a payday loan until your deposit hits.

It's pretty easy to put money on card and check on my phone my balance. I like that you can use the card to pay for bills and shop online. The only complaint I have is the monthly fee, it's never on the same date and sometimes that's inconvenient for me.

I love my card. It comes in real handy when it comes to paying for bills or household things or just to have some fun with my kids. I like that they have a app so you can know when your money is on your card and yes I would tell friends and family to get them a card too.

I love Green Dot. Will never get a checking account again..it's so easy to use and secure. Now I'm just waiting on the $5,000 to be deposited into my account from your drawing lol but hopefully one day. I like the ease of cash advances and cash back at the store.

I have had an good experience with Green Dot. Some ATMs that are not bank affiliated does not read the card at times, but other than that I have had a positive experience thus far. I like that I have early access to my direct deposit and that I can use the card as a checking account as will without the bank fees.

I've been with Green Dot for almost 4 years now. I've never had a problem with my cards. I would gladly recommend green dot to a friend and family. Customer care has always been helpful. Green Dot direct deposit is always early and on time. It is always assuring to know and count on it be there.

I want help to receive message alerts to my phone. So I can keep up with my account and payments. So I can receive my payment on time and also so I can know when my payment enter my card. Just want to be on time with my bills to be paid early and on time of each month.

Hi! Before the past two weeks I would have given Green Dot a 5-star rating. I've never had an issue with my charges being posted and being posted correctly. However, recently I've had a number of charges from different retailers posted to my account twice. First there was one from Amazon and one from Virgin Mobile posted twice. I chatted online with one of your representatives and these charges were immediately reversed (just charged me once.). That made me so happy! But, then there was another charge from Amazon and one from DSW that I am still waiting on. These charges were first posted on the 2nd and 3rd of January, I believe, and then reposted days after - the same amounts, the same transactions. I know because I double-checked.

I got my card. Someone tried to activate it. Took one month to get the card. In the meantime I had money I couldn't get to pay my rent. And I was evicted. And to add to that every check that was deposit to card was rejected and it took me 3 weeks to get my checks. Because my employer do not print paper checks due to I tracked and is never in one place... I was very upset. Lost place to live with a newborn at the time. Around 7/16. In order to get any response I had to take to social media. In order to get a reply for anybody from the Green Dot company... It's was horrible. My life is still off track 6 mos. later from this ordeal. It got solve. But nobody seem to care I lost my place to live with a newborn.

I have had no problems whatsoever with this service. Always get courteous customer service. I also like the options available for free monthly service. Just would like to be able to take more out per day. Thanks Green Dot. You are alright with me.

The service is great. If I ever have a question they are there to help. Direct deposit has always been on time. I look forward to another year with Green Dot. I would recommend Green Dot over a bank any day. No hidden fees as where a bank might just drain your piggy bank.

I have had a couple issues with loading cash onto the card. Rejected twice. Worked good other times... Do not like sign in on website. Keeps asking for updates even if nothing has changed... Do not like the 300 daily limit. Could use higher at times.

I am on sis and I use it for my check. I love the card but I have a lot of charges--795 service charge then every time I use it to cash I am charged by Green Dot and the other party I need to find out where I can use without all of these charges. It was Walmart but they charge now too but with the card I get my money faster and safer.

For the most part I love Green Dot. I only had issues when my card expired during the holidays. Customer Service was really bad at explaining what would happen. I made all of my family get a Green Dot card because of how easy it is to transfer funds.

The fees are expensive. I have to pay a 4.95 fee to load money on my Green Dot card then another fee applied to the card monthly. It's just too expensive to use this card. Gonna do away with it and others agree with me.

Good service, low fees. I've been a Green dot customer for quite a while, and it's the only prepaid service I will use. The fees are very fair, and the direct deposit option helps a lot. I travel for work and it's very convenient to be able to get my money on my card.

I would like to get a new card more often because the card is normally is bent up and magnetic stripe not working after a year and I have to order a new one. Other than that the card is great. Thank you for your services.

In my opinion the card is good if you have credit problems or you're a college student. The only problem I have with the card is I can't make withdraws the way I want. Why don't this card have a chip like the bank cards? Would your company consider making a chip card?

Love that I get paid a day early with direct deposit! Really helpful staff when I have a question when I call them. Very convenient to use wherever whenever. Love that I can take it to any state that I travel to and can use it with no issues. Very nice card! Great job!

Satisfied for the most part. Have had a couple issues in the past. But still a cardholder to this day with regular direct deposits. Would tell friends and family to use services also. Have had card for over four or five years now. Just wish there were more fee free ATMs.

Would recommend to a friend. Only thing I dislike is the 5.00 fee to put money on the card. Other than that I love the card. It really comes in handy. I been with Green Dot for a number of years now and I plan to continue to use the card. My experience is a wonderful 1. Thanks Green Dot.

I have been completely satisfied with Green Dot. I've had no issues. I know my money is safe and there are never any overdraft charges. It is nice knowing I can either pay bills or make purchases on my card as needed. I had an issue a couple of years ago when someone out of state tried to use my numbers. I received a call and email promptly and that took care of the minor issue.

I have had only one problem from the start of green dot. Fast and as safe as any bank. I have no problems and would recommend to a friend. My favorite thing it the best thing is being about to have my tax returns go directly to the card. Save a lot of time. Thanks.

I recommend people to use Green Dot card. It is good for online shopping. They really make sure your account is secure and direct deposit is also good for when you do your tax return. I also use my card for that and it came out pretty good. It was on time and no problems.

I like Green Dot's cash back visa but there should be an option to waive the monthly fee for the card. I know Green Dot has that option with other debit card plans. Also Green Dot should allow ALL of their prepaid cards to have free ATM access with MoneyPass ATM network.

I get charged by you when I use an ATM but there is no Atm where I don't get charged plus I get charged from the atm I use... Might as well get a bank account that does the same thing and not be charged. I don't like that I get charged at every ATM I go to.

I have been using this card for some time now and right until this date I can say nothing has gone wrong for me. I would recommend Green Dot to anyone that's thinking about getting one. The service it gives is great. Believe me you can't go wrong if you switch to it.

Only thing I don't like is that there aren't many ATM that are free in my area. I have to drive far to take money. Other than that I am fully satisfied with your service. Please keep up the good work. And the app works good too. Thank you for everything.

I like the card and I just wish it could be more cash back options and the credit card I wish would have a higher limit than just 1000, but in all I really like the card and I have told my family and friends about it. I know for a fact a few of them have opened a card.

My only complaint about this card is, I have to pay to reload my card as well as I'm being charged a monthly fee for my money. I'm considering just getting rid of this card and just open up a bank account. My checks were coming to this card weekly as well as I add money frequently.

I like Green Dot, I really do but there a few things that I would suggest to make it better. Like being able to link an actual bank account to Green Dot, transfer money to them from bank accounts, and not have to pay a fee every time money is loaded at a register. If a customer loads money on the regular then they should not have to pay every load. As far as linking them to bank accounts, I use my Green Dot to shop online because I just do not like to use my bank card - I add money to my Green Dot for shopping purposes but always have to pay the fee just to add money. That's where the suggestion of being able to transfer funds from banks come from. Just a few suggestions.

I'm writing this review because after talking to Green Dot on the phone today, my problem was resolved. They were very pleasant and helpful.

I my card very much. It's very simple to reload in a pinch. I like that one time when someone used my card without me knowing it was fixed right away. It's a very easy card to use. Please don't change a thing with all the help and great card.

The monthly fee are too high, you are charged 5.00 to load and 7.00 each month. That's a little much! If you are on a low income it's not cost effective. I don't always like to use my bank card and give out my information to pay bills online. But my bank card doesn't charge me each month.

I've been with Green Dot about 5 years. I never really had a problem with Green Dot or my card in general. I've had a few reloads give me a problems but nothing major. Great customer service, great tech support. I've recommend using this card with a few family members. Keep up the good work.

Green Dot has been very well for my wife and I. Not very often do I have a problem with it. I tell people about Green Dot all the time and tell them "if you're having problems with your bank you need to choose Green Dot."

I am more than pleased with my Green Dot card. I am able to use it everywhere I go including when I travel. There are no hidden fees & it works great for direct deposit. I have made various recommendations to my family & friends about this card. Keep it up!

Overall happy with the services. I get paid earlier than expected. Right before Christmas I received my payroll deposit 3 days sooner! Customer service can be a little better, sometimes it's hard to understand what the customer service reps are saying, but overall I'm satisfied.

I love Green Dot but the charge for the ATM is crazy. A person should not have to pay 5 and some change on top of the bank charge to withdraw money and there should be atm's around Utica to take money out.

I have been using Green Dot for my payroll card for the past year and I have no complaints. I have been able to connect it to my PayPal account and transfer money whiskey has also been convenient. I'm looking forward to ordering checks also. Thank you for great service.

It seems there is never a real winner for any of the alleged contest that claim to have cash rewards. I have received direct deposit for some time now and enrolled several jobs as well had tax refunds deposited and have yet to receive a reward for it.

I've had a pleasure working with Green Dot and using their prepaid card for everything from paying my bills to using on vacation. Their service is always prompt on checking my balance to helping with purchases. Hopefully I can move to Green Dot unsecured credit card eventually.

I have been a Green Dot customer for over 3 years and I love it! Best decision I made regarding banking. I have the app on my phone so I have immediate access to my account. I love that I can receive my direct deposit two days early.

There shouldn't be a fee because I don't have a debit card and I don't put much money on it for there to be a fee. The person on the phone tried to help as best they could but for a poor person with no job it's unfair to have such a fee.

I truly love the ease of use with the card. I have no had any major issues whatsoever. I will be tell my friends to consider using the card as well. I thank you and your staff for all the hard work and dedication.

You guys service is terrible and I've been waiting on a update for my claim and no one knows anything and I need my money. I've spoken with so called supervisors and they still can't provide me with any information. This is very frustrating.

I am very pleased with the card I have had it for several years now love getting direct deposit and even getting it 2 days earlier. It helps out so much. The card has helped my family and I put some much thank you again for giving the opportunity to continue to have Green Dot Visa card. Thank you.

I use Green Dot for its direct deposit access, easy use, VISA and/or MasterCard backing, and their readily available customer service. I have been using the service for 8 years, and am very satisfied, and I do recommended Green Dot to others.

I really enjoy using the Green Dot card. My card is personalized with my name on it and I have my payroll set up for direct deposit on the card. I have never had an issue with receiving my payroll AND I receive it a day earlier than my coworkers. Yay!

I received a gift card as a gift. I did not use it at first, but went to check the balance and realized I owed money on an unused card! I immediately canceled it and called customer service. The customer service agent said I would not owe anything, so I asked for a reference number or her employee ID in case I received an outstanding balance in the mail. She told me she had no way to confirm that she had waived the remaining balance and she could not give me any information other than to "rest assure" it would be taken care.

I love the service and how easy it is to use. I don't like the higher service fee but I'm still happy with my card and would love to keep it longer. I plan to extend my contract and renew when my card is set to expire in the year of 2019. Lower the service fee and I'll be 100% happy with Green Dot.

I frequently transfer funds from my account to my son, and the process always goes smoothly. It is a simple, yet seemingly discreet process that usually takes me only 30 seconds or so to complete, and it has been a lifesaver to my son on more than one occasion.

I don't really have any issues with the card except for the fact that I don't believe there should be a $0.50 charge if: 1. A cardholder pays a monthly fee. 2. A cardholder meets the $1000 deposit. That is absolutely ridiculous and it makes me question whether Green Dot is the right choice for not just me, but anyone.

I enjoy the freedom of having my paycheck deposits go only my card, but I have two cards and sometimes I'd like to transfer money between them. However when I tried doing this once it didn't inform me of how to do so and I lost $10. I tried 3 times and only once did it return the funds back to my card. Please make it easier to transfer funds between cards. If it were I'd be giving 5 stars. Otherwise I am enjoying the other services.

I had reported my card stolen. I was told to file out a dispute form. Which I have done 3 times with all requested documents and additional items such as the police report and pictures and still was denied credit back. They have failed to respond back in writing, call and email after many promises they would.

I bought a prepaid Green Dot card and they blocked it before I could even use my card. But they took 7.95 off my card and I never got the chance to take the money off to pay my bill. They never contact me. I left emails. I sent a copy of my ID. They keep saying two days but it's past that. I believe they are trying to keep my money.

My son bought a Green Dot card with his Christmas money. When he tried to activate, he was told online he had to wait 24 hours. He tried to call the customer serv. number with no help from the automation. The next day he tried again. This time he was told there were technical difficulties. We tried to open an account and it said the account didn't match. When he tried using his old email address they said he had -$15. What kind of a scam is this prepaid card where you owe money and you can't access your own money the same day you buy the card? It is impossible to speak to a customer service representative and the system will hang up on you. Don't ever give your money to these people because that is all you will be doing. There is no real service. The packaging is totally misleading.

I received $551.00 direct deposit from my job Dec 28th 2016. Went grocery shopping on Friday the 29th of Dec 2016. My card was declined when I tried to purchase gas for work. The remaining $218.00 I was told is on hold for documents of verification of who sent the funds to my account! I emailed over 10 copies of documents that they ask for and no results. I have tried calling and all I have been getting is that they hang up on me. The last two times that I was hung on was on January 6th 12 pm and 4:32 pm. It's been since Dec the 29th since the hold of $212 dollars of $551 dollars.

I had a voided out transaction 6 days ago and was told the money would be on my card the next day but it has been 6 day and what's worst when you call to speak with them - they talk over you and cut you off and say "there's nothing we can do, just wait and look at your account." It is beyond me how Steve Harvey can back this ** company.

I purchased a pre-paid debit card to load a Year End Bonus on it. I loaded it with over $1,000.00 at OfficeMax, and I can't even activate the card on the phone or on their internet site. The response is "this is an invalid card". I have tried to get through to a customer service rep, but it won't let you get past "enter your card #" then it tells me it is invalid. Why can't I just speak to someone? To make things worse, even OfficeMax can't help! They spent over 20 mins activating the card when I purchasing it, and now they can't help me because they said it is this third party, "Green Dot" who is now responsible.

I was told that I could cancelled the VIP status at any time and I haven't been able. Why? Also the app is always wrong. When I swipe to check my balance is not deducting the latest purchase. I always have to log in.

Two days ago I was stranded in the snow in a ditch and asked my father to get me a MoneyPak reload. I'm in Oregon and he is in North Carolina, we have done this many times before. And he gave the woman an old MoneyPak reload that we did in the Past and tells her he needs to get another one to add money to and explains to her that we need to get it done ASAP because I'm in a ditch. So she tells my dad that Flying J only does MoneyPaks in $200 increments and that he will need to buy four different cards which comes out to be 823.95. He then takes pics of All four cards after scratching number on the back and sends me pics so I can load these to my card or go bank account so I do this and am told that none of the numbers are valid.

Card is very easy to use and reload. I use it for vacation. That way no one has access to any of my other personal information or accounts. I load my card with my extra money I get from officiating high school sports and what's leftover from payday when I have overtime when I get it. Something I'd like to be considered would be when it's used you're notified when and where instantly. Just a thought.

Every time I log onto my account, the screen comes up saying I need to confirm my account info since it hasn't been updated in a while. Nothing has changed and I've tried to save the current info a couple of times but I still get the same sign in question when I log on. I had an email stating that it wasn't really a problem and somebody was checking to resolve it and the matter was considered closed. I STILL HAVE THE SAME SITUATION SO EVEN THOUGH YOU HAVE RESOLVED AND CLOSED THE QUESTION, NOTHING HAS CHANGED.

I was checking my email and I seen my Green Dot account was low 12/19/16. So I started looking for where it all went. Most charges made 12/21 to 12/26. The only charge I made that month Netflix 8.99 VIP 4.95 Green Dot 7.95. All the rest are not mine. I track all charge to a place called TRTHFDR*FRUTHFINDER.com that use a lot of names but one way or another at the end they end there?

This prepaid debit card has been great. I've never once had problems with it. I use it like a checking account. My paycheck is direct deposited two days earlier than everyone else at work. The only thing not great is the reload fee, but I barely have to reload anyways! I would recommend it!

I have been a customer for years now and find Green Dot a very reliable and sufficient way for me to take care of my business matters. Thank you Green Dot for all your support and hope you will always be there when or if I ever have any issues but I know will help me as you have before. THANK YOU again for your services.

I was called this evening by a representative who was attentive, concerned and wanted to help find a solution. She apologized for the poor CSR behavior I experienced and is assisting in the dispute that originated the issue. She also extended a courtesy credit, which was very nice. The CSR's should be trained by this lady, Doris, who is top notch.

E-mail updates are about a week late meaning my purchases don't post accurate until like a week later, never have had the text alerts even though I registered for that too. Last card I had from different company, e-mail was accurate, and always got texts. Not with this card. Other than that, it's good.

I really enjoy my experience with Green Dot, have never had any problems. It is fast and easy way to pay bills. The only issue that I have had is using it to pay for hotels. Never had a problem until last month, they said it was due to fraud issues.

I purchased a Green Dot card to use pay Bills and online shopping. I read that the card needed to be registered so that's what I did. It asked for your name, address, social security number, birth date. Despite the fact I felt uncomfortable giving some of this information I provided it. Once registered I tried to use my new card only to be told that my payment was denied. I contacted Green Dot only to be told my card hadn't completely registered. I asked how when I provided all my information. I was informed BECAUSE my address was recorded the card didn't register. Not to mention I purchased my card at night there wasn't a customer service representative available until the next day.

I purchased a card. Did several transactions on the card. 3 of which were 3 different dates for an authorization hold at a hotel. On the days that the money was due back to my card it wasn't there. I called 50 times at least and kept getting people in another country that didn't understand me and were no help and wouldn't get supervisor. Finally got one only to be told that I had to wait for all 3 to clear why when they were 3 different dates! No one ever calls you back with updates as promised. They are crooks. I can't login online. Keeps telling me information doesn't match their records. But they can't tell me why. Something is not right with this card company. I just want my money and they will never have to worry about me again. I would give them NO stars if I could.

We bought 2 Green Dot cards for Christmas at walmart in Denton, TX. The first time walmart rung up the transaction, the receipt said "WM DEBIT DECLINED. DEBIT NOT AVAILABLE." and Walmart said it didn't load. So, walmart billed us again. They told us we would get the credit because it didn't load. Well here I am 2 weeks later and no credit. Well of course they get to keep our money for who knows how long. What a scam. Oh, and also, why does 1800greendot not even ring? The phone auto disconnects. 3 beeps and disconnect.

I had a Green Dot card for 8 years, and have had ever increasing fees and decreasing customer service the entire time. The last straw was when I went to make a transfer using the same bank debit card I have for the last 6 years, and it was declined. I knew I had money in my bank account so I started making phone calls. First Green Dot customer service, which is out of India, the woman that answered had terribly broken English, and did not understand my question, which is the norm when calling Green Dot. I even had a reference number for the decline, they couldn't help me, they don't have the reference numbers.

I enjoyed Green Dot so much before. I use the card quite frequently and I had lost my card unfortunate and before two weeks of Christmas. I had saw an unauthorized transaction for $411 after realizing I lost my card and when noticed it was compromised! And a cash advance was used. I did not authorize it! So I submitted a police report and had it under review a second time for my refund. It caused me hardship and frustration. I was transferred off, didn't get my call back properly the second time from a higher supervisor, and I still haven't gotten my refund under review. I'm so upset with their confidence in using their prepaid banking. I'm not safe with them I feel and that's so wrong for me being a loyal customer! And still haven't resolved my issue. I'd hate for this to reach a court lawsuit.

I got direct deposit for my check for Taco Bell. Got paid today everyone but me got the right routing and account number so I call and ask why haven't I got paid. They kept saying the same thing. I ask to speak to a supervisor, they said the supervisor was busy which I doubt. I was on the phone for a hour. Call back again, the same. I won't be using them anymore.

I filed a dispute with Green Dot on a few transactions on my card. They said wait 7-10 days. I can't. I am on the way to my dad’s funeral and if I don't have this money back on the card I will miss his funeral or have to hitchhike across the country. I found their main number but you can't speak to anyone.

I got a card from Walmart and I got home and set it up. I put all my information in and it saying it does not match public record and my card can't be reloaded and I will not get a personal card. I have to just use the money and that's it for the card but the problem is I need the money to pay a bill and it's stuck on there. I been trying to pay this bill and it won't. I can't even take the money off the stupid card. I can only swipe to buy stuff.

Resolved. Thank you. Very responsive hassle free refund. Excellent customer service from my second call today. Sorry did not get representatives name. She was fantastic.

I purchased two cards from Walmart. I activated one online and sent it as a gift to my mother. The post office lost the mail and I can't cancel the card because I don't have the number. How can you know the numbers to a card if it's sent as a gift and lost? And their "customer service" hangs up on you and tells you to call back when you have the information. I have my receipt... that should be good enough. The numbers MUST be able to be traced from that. Why should I be out 75.00 because you can't put a live person on to talk to? It's ridiculous... I've called Walmart money card and Green Dot and get the same recording. I attempted to reset my password online to the registration thing and it won't even let me do that. Again, if the card is lost, how would I have the number?