3.0/5 (330 reviews)

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Page 1 Reviews 0 - 10
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Verified Reviewer
Original review: Oct. 12, 2019

Absolutely terrible company! I paid a $1 last week to see my current credit score and next thing I know 9 days later I’m getting charged $21.95 because I have a membership with them I was NOT AWARE OF & DID NOT SIGN UP FOR!!! I feel like I was scammed & now I’m about to go through the process of disputing this transaction and trying to cancel this membership I did not sign up for! To add to that I’ve heard it’s difficult on even trying to cancel so it’s going to add more stress for me!!!

7 people found this review helpful
Verified Reviewer Verified Buyer
Original review: May 30, 2018

I have actually used at least for the past couple of years and have to say they have been an extremely good company and have provided me with accurate credit reports when I have needed for a very reasonable and affordable price. I noticed there are quite a few bad reviews and although I can understand that not everyone is going to have a great experience even with a company that is the best of the best, this has not been my experience with this company.

Now you do have the option to check your credit for free, but you can also check your credit for 1 of the 3 credit bureaus for 1 dollar and have access to it for 7 seven days. After the 7 day period if you do not cancel you will be charged $24.99, which to me seems perfectly fair, especially given that it plainly states this when you sign up. Well, I not only forgot to cancel my membership but I also got a new debit card so when I went back to check some things on my credit report I put my new card number back in. Long story short I was charged for the previous month that I signed up for and forgot to cancel and I was charged for the month I went back to sign up for.

So, I called the customer service department and got through immediately without waiting for even 5 seconds to speak to someone, which was awesome because I hate having to wait to speak to someone in customer service. Anyway, I spoke with one of their fantastic employees named Angel and told him the situation and asked if I could be refunded for the previous month.

Now even though this was my fault because I forgot to cancel, even though I still could access my report, AND even though this was plainly stated in their terms and conditions, Angel STILL was SUPER helpful and refunded me 100% of my money for that previous month and it only took a total of about 3 minutes from the time I dialed their number until the end of the call. THIS is what I called VERY GOOD customer service, so I felt I had to come on here to give a great review as well as to talk to and give a great review to his supervisor, Paula, who by the way was also super nice, professional, and very appreciative. Although I am sorry most reviews on here are not good, I just wanted to say that I have had an excellent experience with them over the past couple of years and will continue to do business with them and give them my support. A special thanks to Angel and Paula for their assistance and excellent customer service!

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    Verified Reviewer
    Original review: May 8, 2018

    I was with these guys for many years mainly to get reports on my credit. For the first time I called them wondering about why they keep raising their fees so much every year. I just got treated like I was nobody for their company. As they said, I was in a promotional packet and that is why the fees were low and now they are going up.

    As I remembered, I sign up with them because as the name said this was FREE credit report. I didn't see a problem when they had a small fee of about $10 but this got out of control and now I paid almost $26, so this tells you more about the type of company they are. I just felt that they have a terrible customer service and no idea how to appreciate customers. I just can't believe they are still in business. I don't recommend at all this company. Most major credit card companies will offer a FREE score report just to have an account with them so you will save money that way. I canceled my service with them and again they really didn't care much. Apparently their business is doing very good that don't mind losing customers. I would say more about them but I think I made my point already in this review.

    5 people found this review helpful
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    Verified Reviewer
    Original review: Feb. 20, 2018

    I was being charged $5/month for credit monitoring. Suddenly, the price went up to $17.99/month. I have been trying to cancel for over a month with no satisfaction. The wait time on the 800# is over 2 hours!! How can anyone stay on hold that long during the workday? I have also tried to cancel by email with no response. Please do not use this service. Actual free credit reports are available on most banking sites.

    9 people found this review helpful
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    Verified Reviewer
    Original review: Jan. 16, 2018

    Can't cancel or log in problem waiting time says greater than one hour! What in the blue hell a company that make a customer 2 hours? Never heard or will hear in the future of such. They need to close their door. I stopped by reporting them to credit card by false charging. They are so unprofessional. It's not even real. The worst company that ever created in the history of America. I hate this company and never recommend their service even for my best enemy!!!

    4 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Sept. 10, 2017

    I was falsely charged and did not know that they were going to charge me, because it was stated free credit report. I do not want to be charged or use membership. $44.95 is what I was charged last time for a free credit report which was not free after all. After a few days they charged me $44.95 for a membership that I did not need. I already am signed up with Lifelock and do not need them. I was led to believe it was a FREE CREDIT REPORT but it was NOT!!!

    6 people found this review helpful
    Verified Reviewer
    Original review: April 3, 2017

    NOT free and ALSO a total SCAM! I took a screenshot of all of my log in info as I do with everything, to send it to my private email, so I never have a login issue and I NEVER have since I've started doing this UNTIL today with this BS site! I put in my info 6 times and it kept coming up invalid and found my old account from 4 years ago and was trying to make me pay an additional $24 to get my FREE REPORT that I ALREADY recently PAID for IN FULL less than 1 month ago and am supposed to be able to VIEW it as much as I want every 30 days! TOTAL BS!

    6 people found this review helpful
    Verified Buyer
    Original review: March 16, 2017 Nothing free about it. Once I used my credit card for the 1.00 fee they require in order to see my Experian report, to see all 3 reports they enroll you in a membership which will charge you (hidden fee) 20.00 a month that I came to learn about via email. I didn't agree to that 20.00 monthly fee. I called the next day to cancel that "membership" but apparently my request was not submitted, although that call was recorded in their system, the request to cancel was NOT. (So why else would I call the next day?) So they automatically deducted that amount from my account one month later. Todd from CS was rude and cared less about what he calls "a miscommunication".

    8 people found this review helpful
    Verified Reviewer
    Original review: Aug. 12, 2016

    Do yourself a favor and never use this website! Nowhere to cancel the account on their website. I went to cancel on the phone and this is what happened: Scum on the phone: "Ma'am we can't cancel your account. The debit card number you provided does not match the card you charged the account with." (After I "verified" my account with them first by providing my member number, social security number, and birth date... all of which was correct and I was instructed to proceed with my account.)

    Me: "Well, it's the only card I have ending in ** numbers. Also, I have the charge on my bank account... Okay, how about the member number I provided for you just now. Or the birthdate, social security number, name, and phone number that you stated was in fact correct?" Scum on the phone: "Sorry Ma'am, we won't be able to cancel your account due to an incorrect card number." Me... click (I hung up after arguing with the "Boss" of the customer account "specialist" that answered the phone..." review here I come."

    15 people found this review helpful
    Verified Reviewer
    Original review: May 23, 2016

    First of all there's nothing free about Even after you sign up, you still have to pay $1 to see one score from one credit bureau. If you want to see the other two, it's $39.95. In that process they are hoping you forgot they only gave you seven days before they charge you $21.95 which they will never give you back no matter what you say. By the way that $39.95 you pay to pull your all three reports, you better make sure you copy everything to word or something, because you will only have access to see those three reports for about two days. After that you have to pay another $39.95. SCAM TO THE 10TH POWER.

    19 people found this review helpful
    Loading more reviews... author review by Barbara Friedberg is another member of family, which is under the Experian Umbrella. The company has been in operation since 1995 and is a membership service that helps with a variety of credit-related needs.

    • Free: Consumers can gain free access to an Experian credit report without providing a credit card.

    • Experian Credit Tracker: This membership includes unlimited access to the consumer’s Experian credit report, daily credit monitoring and alerts, bi-monthly score monitoring and alerts, a credit score simulator, $50,000 product guarantee, ChildSecure and CardSafe programs.

    • Trusted: Under the well-regarded Experian umbrella - one of the main credit bureaus - lenders often look to the Experian companies for trusted consumer credit related information.

    • Marketplace: partners with other debt and credit organizations to offer consumers a place for debt and credit help and solutions.

    • Customer service: The company has excellent customer service and helps with credit report questions.

    • blog: This educational resource provides consumers with the latest information on credit reports, scores, identity theft including videos and credit calculators.

    by Barbara Friedberg Personal Finance Advisor

    Barbara Friedberg, MBA, MS is a former investment portfolio manager with decades of financial experience. Friedberg taught Finance and Investments at several universities. Her work has been featured in U.S. News & World Report, Investopedia, Yahoo!Finance and many more publications. Company Information

    Company Name:
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    Address:, Attn: Customer Care, PO Box 19729
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    United States