
Freecreditreport.com Reviews
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Freecreditreport.com Reviews
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Reviewed July 3, 2012
I followed instructions on the website (freecreditreport.com) for the free trial which states we can view all 3 scores. Well, they charged me $31.95, making my account overdraft and then gave me a hard time to cancel and refund. They didn't even refund my overdraft charge of $32 from my bank. Horrible tricks on the site which lead you to believe you are viewing your score and they have misleading icons.
Reviewed May 31, 2012
Free Credit Report is a complete scam! I clicked the box for the $1 credit check and was charged $31.95 for all three credit agencies. The website and this company is deceptive and criminal in its trickery on the site. The customer service representative and even the supervisor I spoke to are completely juvenile and low class in their communication skills. Stay away from this website and get your free reports from Annual Credit Report and save yourself the headache of this scam.
Reviewed May 17, 2012
I applied for federal assistance to get cheaper housing now that I am elderly and disabled. I was sent to FreeCreditReport.com to get my score. But after 2 full days on the phone with incompetent representatives, no one could tell me why they could not provide it for me, why I was told I had to use a different email address or a different card. My cards are good and using a different address didn't work either. They said I had used them in the past (which I knew), but why that would be an issue was never explained. Now several people have asked for my social security number. Who knows what that could mean? I am at a loss.
Reviewed May 3, 2012
On April 30th and several days around that time, I was looking up for apartment/condo/townhome rentals info. I went to different websites and I tried to go to Section 8 Housing which also sent me to get a credit score. I was at freecreditreport.com which did state that it was a 7 day free trial and if I didn’t want to keep the membership, I was to cancel after those 7 days. However, my info was never accepted, it kept telling me to try a different card and that my ID and password info was invalid. I called them to see what the problem was. I believe that it was NIRI then that I talked to. Anyways, to no avail, I just didn’t continue with trying to get my credit score. I also tried using my sister Karen’s credit card and didn’t have luck there either. So, I didn’t get anything.
On 5/3/2012, I called the bank to check my account balance and it showed an authorized payment of $19.95. I called the bank and they said Experian had charged me. I called the number they gave me, 18772977790, freecreditreport.com and spoke to NIRI. I did not give him the card # again or my social security #, he looked up my info by my birthday and address. He said that I did indeed have a membership and that the $19.95 was nonrefundable. I told him I never got access to a credit score and I did not have a user ID or password so how did I get a membership. He did not give me a straight answer. I hung up with him and called a lawyer friend of mine. She said due to not hearing the conversation between me and NIRI, or whether or not it is fraud, she told me to write a letter to Experian/freecreditreport.com and contact you and the Better Business Bureau. I had my sister check her account and they did not take money from her. At this point, I am out $19.95. NIRI said he would cancel the membership the conf# is **.
Can you tell me what I can do at this point if anything? If you wish to talk to me directly call ** and ask for me and tell whomever answers the phone that you are consumer affairs returning my call. Like I said, I did not get any notice by email or snail mail of a membership or that I would be charged. And the only info on the website they had was my name, address, email, social security # and bank card #. I do not have a credit card nor do I want one. Thank you.
Reviewed May 1, 2012
Freecreditreport.com charged my First National Bank of Omaha account. I notified First National when the Experian free credit report tried to authorize a $1.00; then it was $19.00 and then it was $14. And First National Bank advised they were using my routing number and account number since it appeared there was no evidence of using the debit card associated with this account. They advised at 800-642-0014 and spoke to Corbin. I then proceeded to call the number on the debit from my account (877-300-2507). They asked me for my debit card number. Wow! Give someone I did not authorize my debit card number? Really? They could not resolve my multiple debits on my account either. To this date, nothing is resolved by either party about something I never authorized.
Reviewed April 20, 2012
Website signs you up for a $16.95 monthly membership, with no notice to the customer nor any confirmation requested from the customer. When you request a $1.00 "Experian Only" credit report and/or a $31.95 "All Three Agencies" credit report, the website then requires you to call a non-US call center to "cancel" the monthly membership you never requested in the first place. I waited 30 minutes on hold before a Filipino rep came on the line, who could not understand my issue. When I asked to speak to a freecreditreport.com representative in the US, I was accused of "racial discrimination" by the same Filipino call rep. When I asked to speak to her manager, I was told that I would have to wait another 30 minutes on hold.
Reviewed April 12, 2012
I called to cancel on same day that I signed to see my credit score for $1. The girl asked me some questions using a very interesting voice, then asked if I would like to continue the service at a lower price. I said no, just cancel the membership. Using the same interesting voice, she spoke a couple of sentences at what seemed a pre-recorded, accelerated speed that I could not understand. It was obvious that it was accelerated speech. Illegible, I said to her "please repeat, I didn't catch that". She then repeated slowly. What she had said was something like "your membership will be cancelled immediately and you will only be billed only $16". To which I replied, "no, I will only pay the $1. I don't have any membership yet, I just signed up". Her voice changed and said she will send an email with the cancellation and I will be charged only $1.
The email is also deceptive. We're sorry to see you go! This email confirms that we have received your request to cancel your Freecreditreport.com membership. No further charges will be applied to your credit card. It does not mention what further charges, only $1 is to be charged. Listen very carefully, make sure you understand before you say yes to any questions or else, you may say yes to getting a bill for whatever amount you just said yes to, without understanding what was said.
Reviewed April 6, 2012
I agreed to a $1 charge to my account and then immediately cancelled the service. Two days later, I was charged $1 + $31.95 for services I did not authorize or receive. I called to dispute and was offered first $15 credit, then $17, but could not get the full amount. Finally, I had to dispute through my bank which had to cancel my card. I just lost an hour of my life and will never use FreeCreditReport.com.
Reviewed April 4, 2012
I ordered the "special" for $1.00 that would allow me to view my score and report as long as I cancelled membership within 7 days. I viewed and then promptly cancelled my membership (7 days to do so without being billed additional $16 and change per month). CC was billed once for the $1.00 but then again for $31.95. I called to get 2nd charge removed. They said best they could do was refund $17.00 because I had already viewed it. Believe it when I see it. I claimed I never saw any indication of an additional charge of $31.95. They said "prominently displayed above the order button". It was not! I asked for them to send me a screenshot of it and of course, they said they were unable to do so. Convenient! They are scammers and bait and switch artists.
Reviewed March 19, 2012
I meant to sign up for a check for one time. FreeCreditReport.com has been charging me every month for the past 3 months. Thank God I noticed and called or they would've kept charging me $17.00/month without my knowledge.
Reviewed Feb. 24, 2012
I signed up for the $1.00 free credit report. It wasn't a report but a broad score based on the data of Experian (that's who owns free credit report.com). I really only wanted my score anyway. However, 15 days later I'm billed $16.95 for the continuing membership. If you want to cancel you have to call. Further nowhere in the sign-up process did I see any "free trial" or "you'll be billed" after 15 days. Upon calling customer service, they were willing to refund "half" my money. It's not really the money that is at issue but the insult that they used deception to fleece new clients. Honesty is the best policy as I would likely have bought their $29.95 3 bureau credit report but now I'm ** and won't buy anything and will tell all my friends not to either. Stay away!
Reviewed Feb. 21, 2012
I recently went on Freecreditreport.com to get a free credit report and paid $1.00 for a credit score as well. After clicking on the link for getting your free credit report and score for $1.00, the site directed me to the checkout. Unbeknownst to me, I was also signing up for a membership with them. Seven days later, my credit card was charged $16.95. When I saw the charge on my card, I called them and cancelled the membership and requested a credit back. I explained to them that I did not know that I was signing up for a membership. They reluctantly agreed to credit back half of the fee. I am really upset and don't believe this is appropriate. I have never used their membership and additionally was charged the $1.00 for the credit score. I feel their business practices are unscrupulous and deceiving.
Reviewed Feb. 21, 2012
Charged Monthly Fee Without Authorization - After being charged the initial fee for not canceling the service within a couple days of signing up, I tried to cancel online. I tried to remove my billing info but I can’t. I was out of the country so didn't call until I returned. Since signing up for the account, I moved to a new location and did not provide them with updated billing information and yet, they still billed me for a second month without requesting my new info.
When asked about this they said they monitor my credit so they knew my new billing address. I requested a refund since I did not give them my new address they would not provide a refund and instead gave me their 3 agency report. I said I didn't want this or need it and wanted my money back, since they took it without authorization. They said I agreed to the terms when I signed up to their site. In no way did I agree to allow someone to update my CC billing address without my authorization.
Reviewed Jan. 24, 2012
I signed up with Freecreditreports.com and cancelled that same evening. That was over 1 year ago.These thieves said that it was cancelled. Last week I went through my checking account and to my surprise I saw that they were drawing money out of my account. I called, and you get someone in the Philippines and I demanded to speak to a manager in the U.S.
Finally I got someone, and told her the story, and she confirmed that this account was closed, and then I asked her why they are taking money out of my account, and that is when she hung up the phone on me. This is one ** of scam where we are getting ripped off by this unscrupulous organization that nobody is doing anything about. The Federal and state agencies should get involved and get this company out of business, and have them pay very heavy fines, and the heads of this company should be in jail, because they are criminals. These people are no better than Maddoff.
Reviewed Jan. 3, 2012
On Jan.2, 2012, I looked at my debit card and found that Free Credit Report had charged my card $19.95 but I never authorized them to charge my account. I had went on the site and started to join but when I realized that they were charging, I never clicked the submit button. They are claiming I did but when I tried to get on the site, I could not because I am not a member! They refused to refund my money and because I am not a member. I can't even see the credit report they claim I signed up for!
Reviewed Dec. 30, 2011
I signed on to their site last night for my "free credit report". Granted, I should have read the fine print, but today, I got hit with a $29.95 fee. When I called them, I was told it was a non-refundable fee, but they could not explain what it was for. I asked to speak with a supervisor, and was told they could not transfer the call. I was then told that I had not ordered my credit report through them, so they couldn't help me. I have contacted my bank to stop the "preauthorization" payment, hopefully before it is funded. I am filing complaints with the NC Attorney General's office and the FTC.
Reviewed Nov. 8, 2011
In looking to find out about a problem on my wife's credit report, I visited the Experian website and was redirected to Freecreditreport.com. At some point while on their website, I was signed up for monthly monitoring and they began charging me $19.50 a month. They would not refund all the money they charged me. They claimed that I was supposed to go back to their website to cancel the services. I was never notified that I was receiving services from them. And if I had not reviewed my credit card statement, I would have not known I was being charged for the services.
Reviewed Sept. 13, 2011
I went online and enrolled for their service at a cost of $1.00. I was charged $29.95 on my credit card and another charge of $19.95 on my bank account. I never gave them my bank or checking account number. I called the number and got a girl who would not answer any of my questions. She kept telling me I was not a customer. I gave her my member number and she finally said I did have an account. I couldn't get her to tell me how they got my account info. I had a hard time to get her to cancel my membership, she kept trying to talk over me. I told her I wanted nothing to do with this outfit, cancel my account and refund the money taken from my account. She said they couldn't do that so I am out of $19.95. I told her that was stealing and I would report them to the state attorney general's office, that didn't faze her and she kept trying to talk to me. This outfit is a bunch of crooks and needs to be shut down. All people thinking about using this bunch should think twice. I will contact my bank and make sure this bunch never takes money from my account again.
Reviewed Sept. 12, 2011
I was charged $24.95 for a free trial. When can I get a refund? I was informed that I had to be charged since I ordered the reports, which wasn't part of the free trial. The money was not refundable. This was made very clear on the website. This is a big scam!
Reviewed April 25, 2011
I requested a credit report and have not been able to log on to view it. I called a rep to get to the bottom of the problem. He was able to find my file and said that he would email me my log-on name and password. The only email I got was to thank me for my membership. What good is it when you can not access it? The frustration and time taken to solve the problem made an impact on my performance at work.
Reviewed April 8, 2011
I was charged $32.46 for a service that I didn't authorize. The website is set up to deceive consumers. If you will request a credit report for $1, you are then charged $32.46 for viewing your three scores without notice, plus another charge of $1.08. I have tried to get them to refund my money but they refused. I followed all the directions that were on the website to prevent them from charging me but they did anyway. I need help with this matter. Consumers should not be deceived and charged for services that they were not previously made aware of.
Reviewed March 21, 2011
I used their site to get my credit report with score. I paid the $1.00 it asked for with the option to cancel within 6 days to avoid the charge of $29.95. I called to cancel on the 6th day, and they had already charged the $29.95 to my credit card. The representative whom I spoke with gave me some lame excuse that that is the fee to get the report that I thought I was getting for a dollar, and she said the error was made with the 2 tick boxes that you have to check at the end. Neither says an option to be charged $29.95. I had already paid the $1.00 earlier in the process. It is a scam and I got charged a total of $30.95. Beware!
Reviewed Feb. 17, 2011
The customer service rep told me that I would have to purchase the service of $16.23 before she could answer my questions. I purchased the service and as soon as I had a question about my credit report, she said that she cannot answer it because she cannot access my file. I then told her that I would like a refund. She said that she could not refund me. I said, "Why did you tell me to purchase the service before you could help me? And why can't you help me now that I purchased?" I asked for a supervisor, but she stated that there was no supervisor available. I said that I would wait for one. After 45 minutes, the supervisor said that I would have to write a letter or fax a request in order to obtain my refund.
Reviewed Feb. 10, 2011
Freecreditreport.com charged me $45.90 for a credit report I did not order. This is a scam.
Reviewed Jan. 13, 2011
I have been a member of freecreditreport.com for over two years now. The last year was against my will as I have called several times trying to cancel my account, only to be offered a discount, and then a free month to think it over and then hung up on. I thought, okay. My debit card expires soon so I just won't give them the updated information.
Well, they kept charging my expired card and it kept going through because the card number was the same. After three more attempts to cancel my account, I spent two hours on the phone with a customer service person who was pretending that he could not find my account information. They have never had this problem before. I just got back from having my back account closed because that seems to be the only way to stop the charges. This is very bad service and I do not appreciate being forced to close my bank account because they refused to stop charging me.
Reviewed Jan. 7, 2011
for any services. On their reply they told me that unfortunately,they cannot honor my request. They're saying that when I submitted my order to them on September 2, 2010, I agreed to the Terms and Conditions of their offer, part of which states that, "If for any reason you are not satisfied, you can cancel at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a refund of any portion of your current months paid membership fee."
I checked my online billing which indicated that, at the time of trial, I was to be billed $14.95/month but they billed me at $29.90 which they stated they could do nothing about crediting my account. I want this investigated immediately, if possible.
Reviewed Jan. 3, 2011
I went to the freecreditreport.com website to get my "free report" on 12/20/2010. However, they charged me $19.95 nine days later. I called them on 1/3/2011 to ask why they charged me $19.95 for what they claimed as a "free credit report." They said that they assumed that I want to enroll in their credit program so they charged my card. I asked them to cancel me from the program because I did not want to enroll. However, they would not refund me the $19.95.
Reviewed Dec. 5, 2010
I signed up for the Experian free trial for $1. It required cancellation within 7 days of sign-up in order to avoid membership fees of $14.95 per month. Per the website, I called the 1-877-284-7942 and cancelled via the phone. However, my credit card was still charged. I wrote to their support group at support@experiandirect.com and they said they would cancel the subscription starting that day. They did not acknowledge that it had been cancelled over the phone previously. Do not cancel on the phone, do it in writing.
Reviewed Nov. 16, 2010
They advertise free then charge your credit card without your knowledge. This is America and how we let businesses come here and do this to people that aren't even aware of the charges. Public beware that freecreditreport.com is a scam!
Reviewed Nov. 4, 2010
I was charged $24.95 after using freecreditreport.com's service to obtain my credit report. When I called to inquire about the fee, I was told that there is a disclaimer on the site when you initially log on that explains the $24.95 fee for obtaining all three reports. I never saw this disclaimer nor was I able to log in later and find out where this disclaimer is located.
I simply printed the items that appeared on my screen, unaware that it was costing me $25. This fee is sneaky, unethical and clearly put in place so that their company can make money off people, assuming most people won't read the fine print. When I inquired about having the fee removed since I never saw anything alerting me that there would be a fee for printing the documents, I was told that would not be possible. It's poor business practice not to clearly disclose fee's associated with your services. I will never use their service again.
Reviewed Oct. 26, 2010
I got on their website, thinking I was getting a free credit report and then of course, without realizing it, I got charged $25. I was able to "eat that" thinking that perhaps I didn't pay attention and inadvertently checked the wrong box. But then today, I saw a charge from them for $14.95 on my bank.
When I called to inquire, I was told I signed up for the monthly service, of which I had no idea. Also, I wouldn't get a refund because it was past the 30 day trial period, which supposedly had ended the day before.
I replied, "How was I suppose to know that I was a member until this charge hit the bank, conveniently after the 30 days?" I believe this was a way to take advantage of the consumer.
After two calls complaining, they finally refunded my $14.95, but I would warn anyone to be very careful with this company. Their marketing is very manipulative and they attack you with the bogus "free" aspect, only to trap you into these other charges.
I would urge consumers to be aware of this company and be very careful in navigating their website.
Reviewed Oct. 21, 2010
Several months ago, I requested my free annual credit report directly from Experian, as I had an issue with a local business using their TIN as an SSN, which happened to match mine. A month later I noticed a fee on my bank account I did not recognize, attributed to FreeCreditRepInfoFCR.Com. I tracked this, plus an email with Experian letterhead to FreeCreditReport.Com. So I called the toll-free number to cancel my 'membership', a participation I never requested nor agreed to engage in. I spoke with April, who did everything in her power to stop me from canceling.
She continuously rephrased a request to enroll at a higher rate over and over and over. I repeatedly told her no, I don't want to participate, please cancel my membership. I didn't even ask for refunds! Just cancel. No, I don't want this service, just cancel. Eventually, she indicated I'd receive a confirmation of cancellation in the email. When she again attempted to get me to enroll in something, I terminated the call. We'll see if I actually get my cancellation.
I've spent $29.94 on 2 months of a service I didn't request with a company I never contacted. Because of the way they set up the payment, I can't block them (I work at my bank!). If the payments continue, I am considering a class action lawsuit.
Reviewed Oct. 16, 2010
This is only the 2nd time I've tried to utilize this website to obtain a credit report. For some unknown reason, I get a message that my personal information cannot be verified and that I need to download their form to request it by mail. My complaint is that I cannot retrieve my own credit report and fear that it has somehow been compromised since I had personal financial documents stolen from my vehicle, when I was re-certifying my financial aid at Antelope Valley College back in 2007.
Reviewed Oct. 15, 2010
The company continued to charge my account even after I cancelled the service. I was told that they would not refund any money even though I cancelled the service the day after signing up. The agent, Erica, stated that in 2006, they refunded a charge and so they can't do it again.
Reviewed Oct. 6, 2010
I am so tired of preparing a job-specific resume, a well-written cover letter only to receive a response that I have been selected for an interview but I must first go to **** and receive my credit score. These scams are all over Craigslist and Careerbuilder and I am sure that there are hundreds of thousands of people frustrated over this. Some of the postings even state that your actual score doesn't matter but you just need to provide them with a confirmation code to get the interview. Today was the 20th time in the last 2 months that this has happened to me. Please investigate ****'s involvement with these scams. My time and money is valuable and this has cost me both. Thank you.
Reviewed Sept. 16, 2010
I have been using **** for over a year in preparation to purchase a new home. When we went to get pre-approval for a loan, the loan officer explained that our score was lower than what **** was reporting. I contacted **** and complained but a representative from South American country that barely spoke English could not help. I asked to speak to a manager several times but they didn't understand why I wanted to speak to a manager and just hung-up on me. I called back and got another Latin accent representative. They transferred me to a manager and she was able to cancel my account but could not explain why the scores from the three credit reporting agencies would be different.
Reviewed Aug. 19, 2010
I have been a customer of freecreditreport for some time. Today we applied for a loan to refinance our home. I advised the loan officer of our credit score which I got off of freecreditreport. To our surprise, our credit score was 40 points lower than what was listed on freecreditreport. When I contacted customer service, they advised me that they calculate the scores differently than other places. I explained I could understand a slight difference but not 40 points. I advised her what good is it to have their service if the information is incorrect.They offered me a discount fee for their services. I told them I wanted to cancel my account and no longer wanted to do business with them. I had to ask three times to speak with a supervisor and only after I started yelling was I able to talk to one. 1 hour later they offered to refund my account for one month.
Reviewed Aug. 17, 2010
I went onto Experian.com/reportaccess to pay $1.00 online, as given by Experian's phone automated system (888/397-3742) and was automatically directed to freecreditreport.com. I was curious to see how much it would cost for the 3 Bureau Credit Report and Scores Upgrade for my husband, Mark, who was denied after submitting a Home Depot credit card application. When I clicked on the link, it automatically gave my husband's 3 credit scores and ability to review the merged report. My husband and I wondered why, so I called freecreditreport.com (877/481-6826) to find out how much we would be charged since it wasn't disclosed. I was told by Renee (Agent I.D. #**) that it's illegal to remove customer information. So, when I entered my husband's contact information, the system already recognized him and automatically charged $39.95 when I clicked on the upgrade link!
Our concern and request to look into this, is that there was no window that came up with the cost and the option to continue with the purchase or decline. We were automatically billed. We were given a $25.00 credit after my complaint over the phone with Renee and Shelley. We are still obligated to pay $14.95 for a merged report we would have declined since we were only interested in paying $1.00 fee for the Experian report. I expressed my concern and gave a suggestion to the manager, Shelley, for the department in charge to discuss with IT if they can add the window feature for each upgrade item to continue or cancel an order that indicates the cost. We are on a very tight budget and were obligated to pay $14.95 as discussed above rather than $1.00. We believe this is very deceiving and unethical. We are hoping that an investigation will be prompted after reading this complaint.
Reviewed Aug. 17, 2010
I was enrolled as a paying member of this company without my knowledge or clear understanding. I paid a membership fee for over a year without using or need of the membership.
Reviewed Aug. 11, 2010
I can't seem to find them on the computer to cancel them, so they keep charging me $14.95 for no reason. I am on disability and cannot pay this payment.
Reviewed July 8, 2010
I log on to Freecreditreports.com. The advertisement says that if you cancel the request before a given date, you are not going to be charged. I canceled the order within a few minutes of the request. I still was charged for membership of $16.28 and for one time service of $27.16.
Reviewed July 7, 2010
I signed up for a trial period, and when I called them to cancel, the representative said I was charged with $24 for using their service, which is never mentioned anywhere.
Reviewed May 26, 2010
A few months ago, I decided to check my credit history through FreeCreditReport.com. Surprisingly, I noticed a change in my bank account. Automatic withdrawal from my checking account without my knowledge. I let the first month slide by thinking it is a one time fee, sure. The second month another $14.95 drain out of my bank account. I called to find out I am a member (surprise). I told them I do not want to be their member anymore. The lady said she will take me off the membership after I provided vital information on my part. After that phone call, I thought things are settled. To my surprise, another $14.95 is drain out of my bank account this month.
This time they are assuring me that my situation will be taking care of. I asked in return how assure are you for me as a client knowing that next month it will not happen again. They said they will send me an email. I asked anything you say is just a repeat of what the previous person has stated to me. I told her I will call everyday until I am assuring myself that $14.95 will no longer withdrawn from my bank account. It may sound like not much to you, if you take $14.95 multiply by millions of Americans out there. Somebody is living happy. How sad that I almost close my 15 years of banking with the same bank just to escape the automatic withdrawal of $14.95. The bank is willing to dispute to try and solve this issue. What a headache!
The damages done were into the extremes. A couple of times I lost $14.95 X 3 = $44.85 hmm. My anger has climbed to the top of Mt. Everest. I wish they removed their ** commercials off the T.V. It is not free, it costs money and then you have to fight it to remove from further payments. Somebody negligence cost me money and anger.
Reviewed May 22, 2010
Trying to cancel my membership was a nightmare. My s.s.number, account number, phone number and e-mail address were not good enough. They also wanted my mother's maiden name. They would not cancel my membership without it. The girl on the phone would not even let me talk to a supervisor. I had to start screaming at her before she put me on with one. I had to also give my credit card number before they would cancel. They also asked for my D.O.B. I never in my life had anywhere near this much trouble canceling a membership for anything!
Reviewed May 5, 2010
I am getting charged on my debit card from freecreditreports.com. They said that by entering my card, I won't get charged because the product I chose was free. I am being charged $14.99 and $39.95 at the same time. I am not refilling my card anymore. I am canceling it because of them trying to rip me off. Every time I loaded my debit card, they pulled the money that I do not owe them.
Reviewed April 26, 2010
I signed up for the "free" credit report. Apparently, you have to give $1 for the service and I believe that is just a sneaky way to get your credit card information. Two weeks later, I see that there are 2 $14.95 charged on my debit card! I never authorized this and I believe it is incredibly sneaky.
I did call customer service and after some discussion with the representative, she did tell me that my money was refunded. I have a feeling this company is getting in a lot of trouble and complaints over this. Dirty rotten sneaks.
Reviewed April 20, 2010
You get offered the 7 day trial to their triple advantage credit report. You sign up, not only do you not get all three reports as stated on the advertisement, you have to pay for the subsequent too. If you decide to cancel your trial membership, they try to hustle you into their credit monitoring program (they offered it to me at 3 different prices ranging anywhere from $5.99 - $15.99). I denied it and told them that I was only interested in seeing my credit score that I had done so and now wanted to cancel my trial membership!
After an eternity of listening to them try to hustle you further in the most broken English I have ever heard, they finally tell you they cancel it. You do not get charged after the 7 days pass like it stated on the advertisement for this whole ordeal. So you think, "Oh ok, I am fine." Wrong! They waited a month after the Canceled "7 day trial membership" ended to bill me.
They charged my account and overdrew my bank account! I called them to find out why and told me that I never canceled it even though I received a cancellation confirmation number! So you argue for a little while longer, all the while the ignorant customer reps basically tell you how you are a liar and then they try to sell you yet another product at 3 different prices.
Long story short, either avoid this company altogether or as soon as you cancel that trial membership, call your bank and cancel your check card or put a stop payment on anything from their company! They will not refund you or be polite. Even my bank has told me that they deal with at least 10 complaints from other people a month about this same problem with this same company.
Reviewed April 6, 2010
I signed up to get a free credit report. I was then charged $14.95. I did not authorize this charge and when I called and complained, they refused to reverse it. I believe they are engaged in knowingly fraudulent behavior and I was not surprised to see this many complaints lodged against them. I have already contacted my bank to dispute this charge.
Reviewed April 2, 2010
I went to their website to get their "free" credit report that came with a 7-day free trial. Once I signed up, I clicked a link to see my credit score and then proceeded to cancel my account. The next day, I check my bank statement to find a $25 dollar charge for my "free credit report." At no time was I told that I was going to be billed for this free service and feel that I have been swindled. Wrongly billed for $25.
Reviewed March 26, 2010
I was disputing a charge to my card made today, March 26th 2010 from free credit report.com. After I repeatedly explained to a call rep. what was going on, and repeatedly asking to speak to a supervisor, I finally got a female supervisor on the phone. She told me she had looked over my account and asked if I was trying to cancel my account. I answered no because I have already paid my fee on March 17th, the day I opened the account. I had told that I just wanted a refund from the extra charge they made on my card today.
There was no need to go and cancel if this business already has my money. The supervisor then tells me that she was going to refund my money, telling me how long it takes for the money to be processed back on my card. During the conversation, I asked her twice to make sure that if this happens, would my account still get cancelled, because this I don't want. She answered no out her mouth both times. After agreeing to the release of my refund, and hanging up the phone with her, minutes go by, and I noticed an email pops up with a cancellation message saying I had cancelled! I immediately contacted the customer service again asking about the cancellation. I was connected to another rep. where I had to start the story all over again.
When I told the rep that the supervisor assured me of no cancellation, instead of allowing me speak to a another supervisor, she begin debating with me about the cancellation policy, placing me on hold a few times, and taking it upon herself to talk to the supervisor. She comes back telling me what he says about the policy, ignoring the fact that i just told her someone gave me the wrong information, that I was not told of this policy when i was on the phone the first time. Still not allowing me to speak to a supervisor, she puts me on hold again, and comes back with an offer to reactivate my membership, But now wants to recharge or hold another 14.95 fee just to intercept the refund that was already processed to be sent to me!
At this point I'm upset. I explained that my card was a debit card, that they took the last amount from my card this morning, and that I no longer have enough on my card even for them to hold. So now I am ready to file a complaint for being given a false information from the first supervisor. The rep became very rude and still kept ignoring my request to speak to a supervisor. Now she's telling me to lower my voice, when I wasn't in anyway being loud with her personally, but she needed to realize that her company charged fees on my card, yet I don't have access to my report now.
Because of a supervisor's false information, now I'm screwed out of close to 40 dollars with no access to what I payed for. This call ended with me very unhappy. She made a smart remark about the company not being obligated to send me back the 14.95. and the 24.95 they charged at the beginning, was non refundable, and that they was being courteous. By the end of that call it may not happen. At the end of the day they walk away with my 40 dollars, and I still don't get access to my report. I want justice.
Reviewed March 19, 2010
Shame on me for not taking an in-depth look into the practices of this company, but as denoted in the name of the company, I believed that I was getting a "free credit report". However, I was charged $12.95 the first month and $13.76 the next month. I have a feeling the charges would have continued to increase if they had not come to our attention. When I called to dispute the charges with the company, they, of course, direct you to their Home Page where the details are denoted in fine print.
As part of their deceitful practices ,however, you are not directed to their home page when you request your 'free credit report', but instead are linked directly to some sign-up form which, as I recall, says nothing about monthly charges. I am unable to have the charges reversed even though I really was completely unaware that I was 'signing up' for a monthly service. Many people have noted in their complaints that they received charges even after calling to cancel, so I also called my credit card company to document my cancellation with them so that if any further charges appear, they will be able to dispute those for me.
Reviewed March 10, 2010
I was charged $24.95 for obtaining my credit score for the three major bureaus without any prior authorization on my end. I called to dispute the charge and they will not take it off. I do not have the money to pay for this.
Reviewed Feb. 23, 2010
Online ad said Free Credit Report for $1 fee. I used the offer. When I got my credit card statement, there was $14.95 charged to my account nine days later. I called Free Credit Report. I was told it was monthly membership fee. I did not okay any such fee when I requested for Free Credit Report. I was asked to check home page of website. I found in a gray shaded area, it said there will be $14.95 monthly membership fee unless cancelled within seven days. In the same page in big bright white area, it said "Get Free Credit Report and Score," which obviously captures users' attention. Once we click it, we are out from that page and never being asked to confirm the $14.95 membership fee that was already charged. Free Credit Report declined to refund. I called them as soon as I got my credit card statement. But by then, the seven-day period was already over.
Reviewed Feb. 11, 2010
I signed up for a free trial, which wasn't free. It cost a dollar. I never received anything, so I didn't realize the time elapsed.They charged me $19.95. I called and emailed and complained. Finally, two women at the head office agreed to cancel my account, while the other agent only offered me a 30 day extension, which I refused. They gave me a number to reference, and I put it in a file in my email account. I thought it was all finished.
Then this month, I checked my Paypal account, and was charged $9.95 for this month. I called again to complain and ended up speaking with Vince from the corporate office. He laughed at me when I told him that I could not give him a reference number or proof that it had been canceled, because Outlook Express 2010 wiped out my email account and all my files and contacts.
Then he lied and said that I had agreed twice to confirm the account. I never confirmed the account, because I never received anything from them in the first place, and then I was charged for it. Please warn everybody about these unscrupulous people and their defrauding business tactics.
Reviewed Feb. 11, 2010
I called to cancel my membership with ExperianDirect.com on 02/10/10, which I believe was in the 9 day grace period since you can't speak to anyone after 10 p.m. Anyway, the CSR [Gayle] was extremely unprofessional. She kept me on hold each time she asked me a question. When she asked me my reason for cancelling, I explained that the service, FreeCreditReport.com, didn't help me because I was just denied credit less than 5 days from my request, which means I'm entitled to a free report anyway. I didn't even get to use that information because when I requested my reports, I was only able to receive 1 and the other 2, I had to call for by phone have them sent in the snail mail. Something needs to be done about the deceit of these businesses. Some of these businesses are like snake-oil salesmen. I don't recommend anyone use them.
Reviewed Feb. 8, 2010
I signed up for the free 3 bureau credit report. It was completely unsatisfactory. I tried to contact someone for several days before I was able to reach someone on the 11th day. The free trial was for 7 days. I was told my account would be cancelled, after listening to a 5 minute pitch for the company but I would still be charged for one month's access. I am infuriated! I had a $29.95 charge taken from my bank account.
Reviewed Feb. 6, 2010
On February 5th, I logged onto freecreditreport.com to get my free credit reports. The site leads you to believe that you will not be charged any fees if you call and cancel within 9 days. I called the next day on the 6th. My membership was canceled however they charge you a one time fee of $24.95 with a separate charge of $1.00 for what they said was a fee.
They justify this fee by saying it isn't their site that is charging the fee, it's Experian charging the fee. However, every consumer is allowed one free credit report from each of the 3 credit companies annually. I then looked into some history and the Federal Trade Commission is on this company. After three attempted phone calls to get the card refunded, their reply was to write their Consumer Relations Group at P.O. Box Irvine, CA 92623 requesting my card be credited back to me.
If you fall victim to this scam, don't bother doing this. Just call your card company and file an Affidavit of Claim form. You sign it and your card will refund the money back to your account within 10 business days. My bank indicated to me that they have had many complaints about creditreport.com and all the customers have been refunded. Any further charges they attempt will not go through and my bank didn't charge me any fee for this service to go after this company's scam. Just beware of freecreditreport.com. Don't put your credit card number in unless you want to be charged.
Reviewed Jan. 29, 2010
I went online to get my "Free Credit report". Next thing I knew, I neither received that report nor any report. I was charged $27.03. I called immediately and was told I was cancelled and would not be charged. As everything with with company that was a lie, my American Express card was indeed charged. I would like to know how you can be a consumer watch dog and have this same company advertise on your site? Are you all in this scam together?
Reviewed Jan. 28, 2010
This is a horrible service. It should be called ****. You come here thinking they will help you track your credit reporting but this company does exactly the opposite. They are in the same category as the companies issuing misleading credit information on your report that you are hoping to resolve. They are part of the problem. Never use them.
Reviewed Jan. 27, 2010
I emailed a cover letter in response to a Craigslist help wanted ad. I received 4 emails throughout the day insisting I go to cangles.net/application which redirects you to freecreditreport.com. I realized that this is not a legitimate job offer so was not harmed. However, many people do not know any better. In these economic atmosphere, when so many are looking for jobs, this rises to at the minimum, an annoyance but potentially fraud.
Reviewed Jan. 25, 2010
Monday, 1-18-10, I signed up with freecreditreport.com to get a 7 day free trial membership for 3 credit reports and scores. The promotion required me to list my debit card info. This was fine because it was my experience that charges apply either on the last day of the term or the day after. Nevertheless, I was sure to cancel the contract before the 7th day to avoid the $14.95 monthly charge. On Sunday, 1-24-10 at 2:39PM, I checked my bank account to find that I was overdrawn. My account should have shown an available balance of about $10.10. Freecreditreport.com had charged my account twice on Wednesday, 1-20-10. The first was for $24.95 and the second was for $1.00. This caused 3 overdraft fees totaling $108.00. This left my account at -$0.72. The 3rd overdraft fee was from an auto insurance payment in the amount of $79.00. This payment was processed on Saturday, 1-23-10.
At 4:41PM, I called Freecreditreport.com customer service rep named Ivy. I requested that she cancels my account and apply a credit of $133.95 to cover the 3 overdraft fees ($108.00) and the two transactions ($24.95 + $1.00). She cancelled the account but said the company did not cancel. The only thing that could be done was offer the employee number. I asked to be transferred to a supervisor to have the credit applied because Ivy either could not or would not.
At 4:50PM, I explained the problem to Melissa who identified herself as a supervisor. She said she issued a credit for $24.95 that should be posted in 7-10 business days. I said, "Thank you, but my request for a $133.95 credit to my account and are you going to credit the difference of $109.00?". Melissa refused. I asked to speak with her supervisor and she said she was it. Then she said there was no one here today who was above her. Then I requested to to have their contact info and she would not give me the info. I advised her that I knew my rights as a customer and my intent was to have the issue handled in-house. She refused again, so I ended the call.
I called right back at 5:06PM, and was immediately escalated to Lou. I explained my issue and the problem with the last call. Lou said the $24.95 was all that could be credited in CS services. He further stated that I needed a reference number to request $1.00 credit through the consumer relations department with a statement showing $108.00 in overdraft fees. Lou gave me the fax number and he said they were not to give a phone number to consumer relations department. I had no way of following up to see if my info had been received. I had no way to find out when or if my account would be credited.
Reviewed Jan. 13, 2010
They have charged my checking account for several years a fee of $14.95, unauthorized. I do not understand how they obtained my checking account information since it has changed over the years. Even if I signed up for this years ago, how are they allowed to obtain your new checking account number?
Reviewed Jan. 11, 2010
I was identity-thefted and needed to run a credit report. I was having difficulty doing it online because my account was frozen. I called the company for assistance. The woman I spoke to assisted me in obtaining a credit report. She told me I needed to become a member but at no point did she tell me it would cost money. On 10/03/09 I was charged $14.95; on 11/03/09 I was charged $14.95; and on 12/03/09 I was again charged $14.95. On 1/04/10 I was charged $14.95. All of these charges were unauthorized as I was never informed they would occur. When I called they refused to refund me. I have alerted my bank but am unsure what the outcome will be or what to do next. $50.81 was charged from my account without my knowledge or authorization.
Reviewed Jan. 7, 2010
I signed up for the 30-day free trial and they took $14.95 out of my account the same night. When I tried to call the next day, they did not answer then I tried again and they said their systems were down. So I called back today January 7, 2010 and they told me if I read the fine print on the bottom of the first page of the website, it says I only have 7 days to cancel and get a refund, which is not true. Their commercial says 30-day risk free trial. I want my $14.95 back!
Reviewed Dec. 2, 2009
Reviewed Nov. 30, 2009
Reviewed Nov. 16, 2009
Reviewed Nov. 7, 2009
Reviewed Oct. 30, 2009
Reviewed Oct. 22, 2009
Reviewed Oct. 22, 2009
Reviewed Oct. 14, 2009
Reviewed Oct. 7, 2009
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Reviewed Sept. 20, 2009
Reviewed Sept. 12, 2009
Reviewed Aug. 30, 2009
I specifically purchased a one time credit report for around $25. I made sure to not sign up for their monthly program, as I did not want or need monthly monitoring. It was done before I moved to check my credit to get an apartment, and my credit was fine. I found out that, after two months, they had started to charge me $15 a month. To be clear, there were two months of no charges, then suddenly it started up, and I noticed after the second charge. Also, you can only cancel by calling. It seems unethical, and I was looking for a class action suit.
Reviewed Aug. 21, 2009
I requested on freecreditreport.com my annual free credit report. Before I could receive my free credit report, I was required to enter my credit card number. This month, I noticed a charge of $14.95 on my credit card for my "free' credit report. Upon inquiry, I was told that I am automatically entered into a subscription service and that I have only 7 days to cancel. This is a scam and a fraud. I did not request nor do I want this service. This a bogus scam layered over into what is supposed to be a free report. The U.S. Government should fine and liquidate Free Credit Report.
Reviewed Aug. 11, 2009
I pulled my credit report through freecreditreport.com. A couple of months later, a $15.88 charge showed up on my card account from them. I called them, and they said that when I pulled my credit, I was enrolled in a credit monitoring program that was free for the first couple of months and that because I didn't cancel it, they started charging me. I didn't even know I was enrolled. This is a scam! They did not return the $15.88, because they said that I had enrolled online and again told me they had not received a cancellation. I did not know I was enrolled, so I did not know I needed to cancel.
Reviewed Aug. 10, 2009
No credit report. Nothing, but still taking money out of my account after calling, emailing and a personal letter. I'm retired and with limited income. This is stealing. Please help.
Reviewed Aug. 3, 2009
I had signed up to FreeCreditReport.com on May 25th, 2009 for the free 7-day trial. The credit card that I had used was for my direct deposit to work, so I knew that I had money on the card. I did not cancel service within the 7-day free trial (that was my own fault and I will admit that I should have known better) and when it came time to charge the card, I did not have enough money on the card for the $14.95 charge nor did I see any pending charges or attempts to try to charge the account. Fast forward to July 31st, I had not received any charges on my debit card nor had I received any emails from FreeCreditReport.com. At this point, I had forgotten that my membership did not cancel.
On 7/31/09, I had received a charge in the amount of $29.90 for the two months that they were not able to charge the card. On 8/3/09, I checked my bank's website and I had another charge of $14.95. I called and spoke to a rude rep named Janice. She stated that the company would charge for the months when my card was not able to be charged and that I would not be refunded for any of my charges. She stated that the company would keep trying to charge the card (up to 10 times!) until they receive their money.
I do not think that it is right that the company can try to remove money from my bank account for up to 10 times and not notify me that the charges had failed. I also do not think that it is right that my membership had gone unpaid for so long with it not being cancelled, just so that they could get the money for the time frame that I did not use the membership. I will take responsibility for not following through with everything to ensure that my card was not charged, but I will not take responsibility for stupidity from a company.
Reviewed July 24, 2009
I was told that there is an online to get your free credit report. Every time I tried it, they always try to get you to accept the offer of pay for membership, which I do not want or need. I just want copies of my credit report. I do not have a credit card. Is there any other website I can go to?
Reviewed July 20, 2009
I recently found out today that I was being charged for a membership at freecreditreport.com that I never knew I had. Secondly, I also found out that they were charging a debit card I never gave them. I talked to 2 representatives: one was a little nasty and blamed it on my bank. I called my bank and they said that they don't give out our credit card information. So I called back FreeCredit and the guy put me on hold for the longest, then he got back on the line and said his supervisor said that when one card expires, that they request your new card information to charge that. That should be illegal, it should be up to the card holder to give them the new information. I never knew they were charging me for that, it just appeared on my statement today. So I feel misled and there's no way this company should be able to still run commercials when it's clearly a scam
Reviewed July 17, 2009
I went to the site and paid for a credit report on a potential renter. I did not sign up for a 7-day trial membership, evidently that's how they make their money. If you do any business with them, you are automatically "signed up" & you have to take action to cancel. I did not realize, until my credit card bill arrived, that I was being charged. They refused to credit my account the $14.95.
They know this is misleading because the recording that you are routed to, when you call their number, specifically references, "If you have questions about your credit card bill for the freecreditreport.com charge of $14.95..." This should be stopped & customers that have been duped should be reimbursed. I spoke with Valerie and she said her supervisor's name was Stephanie, but she did not want me to talk with her. When I insisted, I was placed on hold for a very long time and eventually hung up. I don't think anyone was going to pick up.
Reviewed July 14, 2009
I was charged a membership fee of $14.95 for over 10 months before I realized what was happening. Their emails were blocked by my employer so I did not receive any notification. I am in the process of trying to contact them via US mail to recover these fees.
Reviewed July 10, 2009
When I applied for a Mortgage Pre-Approval, my lender told me there were a number of negative items on my credit report that needed to be cleared up. I went to FreeCreditReport.com because their TV ads, and company name persuaded me that I could get my federally-mandated annual free credit report from each of the 3 credit bureaus. Instead, the company used my authorization to provide themselves with my 3 free reports, and provided me only the raw scores - not the actual credit notations which are needed in order to actually improve one's credit.
Even after I paid the fee for their "service", I still did not receive the full actual reports which, remember, were mine to begin with! The account numbers, essential for protesting or inquiring into a negative credit listing, all had the last four digits crossed-out! Many credit report companies, American Express, for example, do not file their credit complaints by Name, or Social Security Number, or even by the number on the credit card, but by an arbitrary account number. Lacking the last four digits of the number, it's impossible to contact the creditor and resolve a complaint - which was the whole point of me seeking my report in the first place!
Incensed, I contacted the company to lodge my complaint and cancel my "service". The individual on the other end of the phone asked for the nature of my dissatisfaction, and claimed to have dis-enrolled me. I subsequently learned that my bank account was still being accessed, and $14.95 a month extracted, two months after I canceled! I'm no lawyer, but if this company's practices are legal, then they must be dancing so close to the definition of fraud as it is possible to do! Be that as it may, their continued drafts from my bank account are outright larceny.
Reviewed June 30, 2009
I gave freecreditreport.com my credit card number today while they said they were attempting to verify who I was trying to log in. When I attempted to get my "free" credit report, I was informed that I must first agree to a 9-day trial period to get credit alerts; if I did not, or was not successful deleting this service, my credit card would be billed immediately for $29.95 for the first month and I should expect a like deduction monthly from thereon. I called their operator to immediately cancel this service and the service person at freecreditreport.com informed me that I was successfully removed. I again called them a second time attempting to by-pass their monthly charge of $29.95 to get the “free" credit report they promised!
In asking the service person, again at the same phone number, if the monthly service alert membership was canceled, she informed me that it was still effective and the only way to stop this monthly service charge was to contact them on the ninth day from today or yesterday or tomorrow. She was not clear when I questioned her and it became obvious that she was stroking me in an attempt that I would give up in frustration and let them make this monthly withdrawal of $29.95 per month. My attempts to delete their membership by unsubscribing to their emails were fruitless and to no avail. I cannot understand how you let scammers like these people remain in business. This is a primary reason why America is fast becoming a second rate world power: gimmie-gimmie-gimmie-and-screw-you ideology. Please help me get removed from these crooks’ membership and direct me to make a formal complaint to the proper authorities to stop this false and misleading advertising.
Reviewed June 29, 2009
Five months ago, I signed up for the "free" credit report. Little did I know that I would be charged $1.00 per month on a service called "Your Savings Club," which they automatically sign you up to. Also, they charge you another $1.00 per month as well as $30.00 for "CREDIT DIAGNOSIS". In addition, it is your regular charge of $11.95 for "CIC Credit Monitor". So, because I didn't cancel in time, my "free" credit report cost me $214.75.
Reviewed June 10, 2009
FreeCreditReport.com requires you to enter your information in before it discloses its terms and conditions. Upon reading all the terms and conditions, I simply closed my web browser. I did not click on agree to terms and conditions and I did not click on either "no, just give me my free credit report" or "yes, I would like my $27 three credit reports." I simply closed the window. My credit card was charged for $1 and I wrote customer service reminding them that I did not want any services from FreeCreditReport.com.
The response from Melanie ** was, "Thank you for writing. Our records indicate that your account is still in its trial period and your credit card has not been charged for the monthly membership fee. You can view your credit report as many times as you want during the 30-day viewing period by logging on to the website." This is insane that they can go ahead and start you on a membership you never officially start! Do not use FreeCreditReport.com. It's a scam all the way around. I wrote them again clearly stating again that "I do not want services from FreeCreditReport.com." I may have to seek legal action after this.
Reviewed June 2, 2009
Last Sept 2008, I went to FreeCreditReport@ConsumerInfo.com to get a free copy of my credit report. I had to give them my information to get a credit report. I did not receive a credit report. Unbeknown to me, they were charging my account $12/mo since then, a total of $108.00. I just noticed the $12 charge on my bill and called them to complain. Everyone I spoke to did not care that I had been, what I considered, cheated. I had not received a credit report or any services worth $108.
I ran a credit report today and promptly called them to cancel my "membership" as they call it. I just feel I was completely misled/lied to and they did not even care. They can keep the $8 which I think is the going rate for a credit report. I feel they cheated me out of approximately $100 since last Sept. I have not been employed since 2004. I have been approved and I will be receiving disability starting in about a month. I cannot afford to be cheated out of $100. Thank you for your attention in this matter.
Reviewed May 19, 2009
Reviewed May 12, 2009
Reviewed May 8, 2009
Reviewed May 5, 2009
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Reviewed April 3, 2009
I agreed to a $1.00 processing fee to get my "free credit report" on 3/30/09. On 4/3/09, I was checking my bank account and found three $1.00 charges to 3 different companies. They were Credit Diagnosis, Your Savings Club, and Identity Diagnosis. I did not sign up for these. I signed up for PMIdentity aka Privacy Matters Identity. Apparently, they go by several names. They then charge a $1-processing fee for each one and, after 7 days, they charge various monthly fees ranging from $14.95/mo. to $29.95/mo.!
This website and these people should be shut down! They now have my bank acct.#. I was told that the $3 would be credited back. I did receive and email that they canceled my membership. We'll see. Be very, very careful where you get your credit report. If you don't see a picture of that cute guy that sings on TV (Free Credit Report.com), don't use the site. This is very serious. We need to be protected from leeches like these. I even went to the website for some of these other places listed on my bank statement and it says they have invalid security certificates and it wouldn't let me in the site.
Reviewed March 11, 2009
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Reviewed Oct. 27, 2008
Reviewed Oct. 14, 2008
This company charged my account upwards of 500 dollars for a service I have never used. I'm disgusted and I want my money back!
Reviewed Oct. 3, 2008
I signed up for free credit report.com many months ago. I signed up for the 7 day free trial. I also called to cancel within my seven days seeing as I read the fine print, of course. I have recently looked at my credit card statements which I don’t usually, seeing as I don’t use my credit card regularly and realized I have been charged every month since August of last year 14.95 for CIC Triple Advantage. This charge has overdrawn my account 2 or three times charging me fees up to $45. Something needs to be done about this ASAP. Millions are being screwed out of money that we don't have with the way the economy is these days. I would like to be contacted by an attorney if it doesn't charge anything to see what my options are in this situation. Thank you.
Reviewed Oct. 2, 2008
Well my case is a little different from the first few I read. Here I signed up for the free 7-day trial, but I'm really cautious so I read their agreement - the part where it says must cancel within 9 days after you start your 7 day trial or it will debit your card you gave. So I get the free report, review it within about 10 minutes, I'm ready to cancel it. So I go to look for the cancel membership button but can't find it, so I figure oh it must come in the email... nope! So I go back to the internet page and look for like 30 minutes to find out how to cancel. Well I finally find it in a very dark corner of their website. So that set me off a little bit, but the way to cancel is you have to call the 888 number which I just knew from there it would just turn into a marketing money-hungry **, but I knew I had to do it or I would be charged.
So I call and the first thing that comes up is an advertisement that is like 2 minutes long. Then finally someone picks up. Well she tries forever to get me to sign up. No matter what I said she would answer back with the same sales pitch line over and over. Well eventually she hung up. So of course I'm pissed but I know I have to call back so I do... talk to a new girl and she eventually hangs up especially after I firmly state I want to end my membership. So of course now I'm way pissed. So I call back again and finally after the 3rd girl says the same thing the others did, but this time she actually cancelled me FINALLY. I for some reason was so happy someone finally cancelled me. But why was I happy? I shouldn't be happy about something like that. So hopefully this is a warning to all, and one more thing, make sure they send you an email confirming the cancellation.
Reviewed Sept. 22, 2008
I signed up for the 7 day free trial. A few weeks later i noticed a charge for $14.95 coming out of my bank account. When I called I was told that they automatically start charging you after the 7 days is up unless you call them and personall let them know that you don't wish to continue service. Awful. Such a bad way to do business and I cant believe they are still getting away with it!!
They said they woukld cancel it immediately and send me a cancellation confirmation via email.
Reviewed Sept. 22, 2008
I went on line for a FREE CREDIT REPORT and ended up paying 14.95 for 8 months before I noticed it on my credit card. I called the company (got someone in India) who told me that many Americans do things in a hurry and do not read terms and condtions fully.
I asked for a refund and was denied because of the terms and conditions.
Reviewed Sept. 12, 2008
i went to credit report for free and will charge me $1.00. They said i will be charge 24.99 for a month only if I do not cancel it for 7 days it is not 7 days yet, and they charged me right away for $87.80 dollars for every services they have which I did not order.
As a result we run out of money in my checking and bounced my checking.
Reviewed Sept. 9, 2008
I keep getting unsolicited emails to my inbox from these people -- i have tried bouncing to sender, deleting, declaring them as spam, but they still keep coming! Tonite i tried the unsubscribe link, and guess what? It takes me right to their website where there is NO link to unsubscribe!
Reviewed Sept. 7, 2008
My boyfriend was showing me a car on auto trader he wished he could buy. When I went back to look at it I noticed an ad on the page saying get a free credit report and credit score for free. I already knew my credit was poor but I was curious about my credit score. I never knew it before so I clicked on the ad.
It said in order to get the account for the credit report and score They needed a credit card # but it would never be charged unless I wanted my report from all three credit agencies and then it would be charged some outrageous amount. I said no cause I just wanted the score. They sent me my ONE report and score and that was that.
Only two weeks later I'm looking at my online bank statement to see if I have enough money in there for gas and I see this pending transaction from them for %14.95. I was furious and sent my bank a message telling them to stop payment because I did not authorize payment. They wrote me back stating there wasn't anything they could do since it was authorized. I gave them the card number. Under false information from them. I was told I would not be charged or I wouldn't of done it.
I am unemployed due to an illness for the last two months and until the first of next month and only have a hundred dollars in my account to scrape by on till then. When your that broke 14.95 is a lot of money and I can't spare it. Is there any chance of getting my money returned to me?
Reviewed Aug. 31, 2008
This website lures you in by offering a look at your credit report for free - what they don't tell you is that your credit card/debit card will be billed $12 per month for their Triple Advantage credit protection service.
The $12 they stole from my checking account put me into overdraft - costing me an extra $34.
Reviewed Aug. 27, 2008
To recieve the free credit report they ask for a credit card to verify the person requesting the report. When this number is given you are automaticly charged a monthly amount to the card that was given to recieve the report.
I have been charged the montly fee and the last fee overdrafted my account which has now cost me there fee but also a overdraft fee from my bank. total amout lost is $125
Reviewed Aug. 22, 2008
I went to freeannualcreditreport.com and got my experian report with no problem, but when i was directed to transunion and equifax neither one will let you have the free credit report without filling out credit card info. I did not use this option. I found a phone number 877 and called to get the other 2 sent out to me for free. This will take up to 15 days but feel this is a much safer option. I wonder if the governing agency that passed the free annual credit reports are aware of their shady practices?
Reviewed Aug. 13, 2008
I cancelled hours ago and have not gotten an email regarding the cancellation. I will pay close attention to the wording of the confirmation email. As a result of CIC taking the money from my account has caused me to pay bank fees for checks that bounced. This is for consumer affairs---you state that you will only post the first name of the person complaining. You should also warn people that you are posting the first name and the state that they live in.
Reviewed Aug. 12, 2008
I have no relationship with FreeCreditReport.com.
On 8/2/2008 I noticed that one of my store credit cards I hadn't used since mid-2006 was charged twice $15 by cic*triple advantage plus had a late payment fee.
I never signed up for anything from them including free credit reports. I never gave them my credit card numbers or authorized a purchase.
They would not reverse the charges even after I told them that I was not a customer. I had to accuse them of fraud and indicate that my bank already had an open dispute before they agreed to reverse the charges.
Now the payment has not been reversed yet despite their agreement. So a resolution is still pending.
Unauthorized charges to my credit card.
Reviewed Aug. 8, 2008
Many sites direct you to this company for a free credit report. During the complex process, they want your credit card number. If you don't cancel in a short time, they charge you every month. It is not at all clear in the report application that this is what they will do. If you don't want dishonest people to have access to your credit card, don't deal with this company.
They charged me for months on a brokerage debit card that I don't check often. Mea culpa.
Reviewed Aug. 4, 2008
I was apprently mistakingly signed up for this service and its showing up twice a month on my credit card as TWO differant services. I have yet to find anyone who can make it stop. I also can't sign into the supposed account to access my monthly credit monintoring.
Reviewed Aug. 4, 2008
Charged me $14.95 for my supposedly free credit report (somewhere buried in the terms of agreement is a subscription credit service) EVEN THOUGH - it's name is FREECREDITREPORT, Experian directs you there to get the provided you free-by-law once a year, and it assures you that your credit card won't be charged - they just need it to get to your report!
14.95. 30 minutes with rep. And I was lucky to catch it on the bill - since it says TRIPLE ADVANTAGE - not freecreditreport, or Experian who owns it. If you don't catch it - they just keep charging you. Who knows how many are paying much more for their supposed FREE CREDIT REPORT!
Reviewed July 30, 2008
I was billed for an upgrade on the web site that I never upgraded to. When I called them to have them remove the charge as it was an error the person I spoke to was very rude. She told me they would not take the amount off of my account. I told her I never signed or authorized any changes on my account.
She told me because I had clicked to go to a certain page on the web site that it automatically upgraded my account. I told her I didn't want the upgrade and had never taken advantage of the upgrade. She told me it wasn't her problem, she told me there was no one higher (i.e. Manager/supervisor) that I could talk to. I asked for the coporation address and phone number and she told me she wasn't allowed to give that information out.
This cutomer service rep for free credit report.com was very rude, did not help me in anyway and refused to put me in touch with anyone else in the company that could help me. I ended up having to pay the upgraded amount that they were withdrawling out of my checking account and then I closed my free credit report.com account.
Economic damage caused was I had to pay much more than I had signed up for and I feel it is unfair that on this web site if you are cofused or trying to look for something that they can automatically charge you because you clicked the button to look at a certain page. This incident happened to me approximately a year ago but I saw your web site and thought I should let you know how this company is treating people.
Reviewed July 27, 2008
Freecreditreport.com is the most confusing site I've ever been on. It is nearly impossible to get your credit report FREE as you somehow end up signing up for ongoing charges to monitor your credit. I am very computer literate and I could not access my report without agreeing to 29.95 for the threee reports.
Did not get my reports and will probably still get billed on my credit card. Infuriating!
Reviewed July 27, 2008
Freecreditreport.com is the most confusing site I've ever been on. It is nearly impossible to get your credit report FREE as you somehow end up signing up for ongoing charges to monitor your credit. I am very computer literate and I could not access my report without agreeing to 29.95 for the three reports. Did not get my reports and will probably still get billed on my credit card. Infuriating!
Reviewed July 24, 2008
I went on this site to get my yearly free credit report. A few weeks later I was unknowingly charged $14.95 and then again the following month. When I rang the number associated with the charge I learned it was for a subscription to freecreditreport.com. The customer service rep told me it was very clear when I signed up that there was going to be a charge so I went back to the site to check. It is there in a paragrah down the bottom but IT IS NOT AT ALL CLEAR THAT YOU WILL BE CHARGED ANYTHING. All of the prompts sayy free credit report and there is no asterisk to indicate that there are conditions related to that.
I am contesting the charegs and have taken the further precaution of canceling my card and having it re-issued as I was uncomfortable with anyone but my credit card company asking me my security questions. I do beleive that this is a deliberate deception on the part of the website and if there one to two month cancellation records could be obtained I'm sure the evidance will show this. DO NOT USE THIS WEBSITE.
I will definately be out $14.95 and possibly out another $14.95, as well as having the inconvienence of canceling my card.
Reviewed July 17, 2008
Do not fall into the FreeCreditReport.com trap as we did. We went on last night to obtain our free one time credit report & score. The terms stated it was a 7 day free trial. After that 7 days if we did not cancel, my card would be charged $14.95. Evidently they are stating that we had a previous account back in Sept. of 07. And by activiating the new account we are not elgible for the 7 day free-trial period and must charge the $14.95 even though I call today, one day later, to cancel my membership.
So I called twice. The first gentlemen wouldn't help me what so ever. So I called back. I informed them that we had to go thru the whole process as we were a new customer and no where did it disclose that we are reactivating an old account and would be charged the $14.95 immediately. We weren't even aware that we had an old account on file from last year. So after pushing and pushing and asking to speak to a supervisor, they finally got an authorization from a superior to credit me the one month charge of $14.95 and assured me my memebership is now cancelled and I will no longer in the future be charged. They had the nerve to charge my card we had on file from the old account without my authorization. Please be aware of this scam!!!!
Reviewed July 14, 2008
I wanted to check my credit report. In my search, I found Free Credit Report.Com. I proceeded to go through their information fields to get my free credit report, that also included my credit card number. I was taken to other pages in their web site and never received my credit report. I logged out of their site and thought that was the end of my search.
The next month I noticed a charge that I was not familiar with the merchant name for $11.95. I disputed the charge and received information from my credit card provider who these people were. I called and spoke to their rep. and found out they were a credit monitering service with a monthly fee. I voiced my displeasure with their deceptive marketing on their web site and canceled the service. Had I not called, I would have been billed the following month.
At the time I was deceived, the web site was very vague about the fees for this service. As I mentioned the cost was $11.95, now the web site is more visiable and the price is $14.95. My encounter was just 10 weeks ago, I also sent a letter to the New York Attorney General's office with my complaint, but have not received a response yet. My case is still in dispute. It is not the $11.95, it is the principal of this matter.
The time a person has to spend to fight these types of companys is not pleasant. I can be doing things more pleasant.
Reviewed July 11, 2008
freecreditreport.com Misrepresented expressly or by implication that I the consumer could obtain a free product, program or service at no cost or obligation or misrepresented the amount of any charge or fee...
since i had no idea i was going to be charged my bank account was over drawn and over 100 dollars in bank fees were assessed (over draft charges and negative balance fees) not to mention the mental anguish of having to deal with their reps'... I did finally get one refund 22.91 .. isn't that an indirect admission of guilt?
Reviewed July 10, 2008
Comapny scamed me out of 36.90 after I canceled my report the same day I got it. They continue to charge my credit card each month. I called my bank(Bank of America) and filed a claim. I also filed a complaint with my state attornry and you should too. Now I will be contacting the better business bur
Reviewed July 5, 2008
Like many others, I was duped by this company. There is nothing free about the credit report you receive from this site. Your trial membership allows you only to see your credit score (so I am told) and the nondetailed report from Experian. If you want to see an ACTUAL credit report, like me, you are charged $24.95 by this free site.
Within 24 hours I canceled my membership, and was refused a refund of the $24.95. I have since filed a complaint with the Better Business Bureau, and I recommend that other victims do the same.
Reviewed July 3, 2008
I decided to get a so-called free credit report about a week ago, and yesterday (July 2d, 2008) a charge of l4.95 showed up on my bank statement. When applying for the credit report, there was not one mention of any sort of a charge. How can I get my money back?
From reading other complaints, I understand that this may become a monthy charge. I am 7l years old and on a fixed income and cannot affort this.
Reviewed July 1, 2008
I signed up for a free credit report in March 2008 at FreeCreditReport.com and provided all the information they requested. I used a debit card from a bank account I use only for limited online purchases. In April, May and June I was charged $14.95 for their monitoring services because I forgot after the trial period I would be charged the service fee
Last night I decided to review the report and nothing was there, only the same credit score that I had been sent previously. I clicked on a few links to try and actually read a printout and but was unsuccessful. I attempted to cancel the monitoring service on-line but THERE IS NO OPTION TO CANCEL ON-LINE! You are required to call their custormer service; I did but it was after hours and no one answered. I thought maybe I missed the cancel service link, so I signed in the account again and followed several links. The web link I followed took me to review the triple service report; and I charged another $24.95. I did not provide a credit card number nor a bank account number for the money to drafted from. I can not find anywhere that states FreeCreditReport.com will draft more money from my existing credit card account they have on record.
I called FreeCreditReport.com this morning and spent more than 1.25 hours on the telephone attempting to resolve this issue. They offered a fax number to send them a complaint; but no physical address other than stating we're in California. I requested a refund for the $24.95 and they said they do not give refunds for the triple service plan. I demanded a supervisor and Chuck came on the telephone and restated they do not give refunds. I feel FreeCreditReport.com drafted funds from my bank account without authorization. I never gave them a bank account number for this service, only for the initial monthly service agreeemnt.
They are a web based business (thus the .com in their name) and require you to call them by telephone so they have added an extra level of intimidation or a polished salesperson to pursade you not to cancel the service. Please understand, I am in law enforcement, and since 2002 I have referred hundreds of victims of credit fraud and/or id theft to FreeCreditReport.com as a solution to their problems; now I am a victim by the same business I previously believed helped the consumers.
Loss of money and time with a scam. Loss of reputation by me referring consumers to thier business.
Reviewed June 30, 2008
I signed up. Since I was a prior member, got WAY overcharged. I called and they gave me the too bad story. I called again. I received two e-mails from people first names only who claimed they would make good on it. It has been three months and I am still waiting. This is how they make their money - obviously, I no longer am a member s- so they got my money.
I was overcharged for a service that initially claimed to be free. Just another scam.
Reviewed June 28, 2008
I just discovered ive been billed $14.95 a month for the last 10 months, by FreeCreditReport.com THey asked me for all my personal information when I called them to protest, including my mother's maiden name, where she was born, etc... and then she told me it was the same info they had on record.
Im positive they did not have this info before, after I gave it to them they told me it matched their records. I regret I gave it to them. THey refused to give me back my money. They just said they were canceling the account. I would like to file a claim, with small claims court or in some other forum.They bill appears on the statement as CIC TRIPLEADVANTAGE.
$150
Reviewed June 26, 2008
I got the email address for a free credit report from Moneywi$e A consumer action publication. I started filling out he details lots and it wanted my CC # so i new i was in trouble. I had had a very expensive lesson from the same company 2years prior they just kept charging my CC every month and when i compained said tough) I learned from that experience i couldn't believe it when they wanted 29.99 for a 3 report, i backed out hastily. I did get a report this time and they gave me 9 days to cancel service.
The first call out of hours no message machine. second time next morning they gave the wrong telephone # to cancel and it kept going aroung and roound, i am getting steamed. Third time i found another number which when they learned that i wanted to cancel just kept me on hold until i was really getting annoyed. Eventually someone picked up! she would not let me cancel like a terrior she kept pressuring me until i had to be really firm I DONT WANT! and still she continued i just kept up my message and eventually she got the idea.
Nobody should have to go through that, i have had some assertiveness training and it sent my blood pressure through the roof. Extremely stressed. The time two years ago i ended up more than $100 out of pocket and i didn't see a credit report i thought because i backed away from seeing the actual report they couldn't charge me!
Reviewed June 22, 2008
I signed up to receive my free credit report and to this date nothing has come. I do not think that this is fair because they charged me after one month of having their services. But after one month I still did not have my credit report. I want them to stop monthly billing my account asap.
I am a student and I cant afford to pay them every month. Especially when I didn't sign up for it
Reviewed June 20, 2008
I had subscribed to their credit monitoring service for a few months then decided to cancel. I called and cancelled it and was told that I had paid thru the middle of May so I could still access my account until then but then it would be cancelled. She then asked if I wanted to be transferred to another dept. to get some type of login code or something so I could check it at that time. She transferred me there, I spoke with them briefly then hung up.
I received an email the end of May from them referencing my account, I emailed them back stating I cancelled this account so I didn't know why I was still receiving emails and if they hadn't cancelled it to contact me which they didn't do. I recently checked my account and saw they charged me again in May and June so I called them.
The person I spoke with said that they did have record that I had called and cancelled but because I had been transferred to this other dept. my account was then kept active and the charges were legitimate. I had to argue with her quite a bit and then she checked with her supervisor and offered to credit one month. I told her that wasn't satisfactory, I wanted both months credited and after arguing some more and her checking again with her supervisor she did agree to credit both months back. This seems to be a scam and how they think that just because you are transferred to another dept. you are somehow authorizing your account to remain open is ridiculous.
Reviewed June 13, 2008
After having been charged for a "free" credit report in the amount of $29.95, I was determined to have the charges reversed, and to check into some of these "free" on-line offers. As all of us should realize by now, "nothing is free" and there are generally strings attached to such offers.
The following are some suggestions in addressing this issue with Free Credit Report. Com.
After using their services and noticing the charges on your credit card bill, you will see several charges listed under different account names. For example: your savings cl & pmidentity. co
When you open Free Credit. com you will be offered a single credit report from one of the three separate credit reporting agencies. After completing the first offer, you will receive another offer for a "3" credit reports,one from each agency.
After calling to cancel, and receiving charges on your credit card bill, your return call will be met with a denial, that they have charged you $29.95 under the account name mentioned. The reason being, the charges have been applied to the "3 credit report" offer, which seems to indicate, that they are from separate companies. In fact it's one company using multiple names, to confuse the consumer.
A call to the second company should solve the problem. If not, contact the credit card company and file a complaint, which will reverse the charges, and stop any further charges.
When communicating with these companies "always" request the name of the representative,and record cancellation numbers and date and time of your call. This information will be helpful when contacting the credit card company and or other agencies in addressing the issue.
Freecreditreport.com Company Information
- Company Name:
- Freecreditreport.com
- Year Founded:
- 1995
- Address:
- ConsumerInfo.com, Attn: Customer Care, PO Box 19729
- City:
- Irvine
- State/Province:
- CA
- Postal Code:
- 92623-9729
- Country:
- United States
- Website:
- www.freecreditreport.com
