Direct Express Reviews

I had money take from my account I immediately called. They tried to talk me out of my complaint saying my math was wrong. They were supposed to send paperwork to show what transactions were fraud and they sent nothing. Then in September the same thing. This time for Lyft charges in San Fran and I live in Vermont. I filed the paperwork, wrote them a letter. They send me a response saying my information did not match up and that I could contact them to get all paperwork used in making the decision. They act as they had none til I asked for a supervisor. The same person returned to the phone saying it would be sent. I looked it up online and it was crazy thousands of complaints obviously highly Direct Express as a fraudulent company. They told me to go to the police but would not provide a number where the police would call without a credit card.

Do not use Direct Express. They keep your money. When something goes wrong they will not help you get your money back. They keep it. Everything time I try to call them I get hung up on or on hold for hours then hung up on. They do not want to help people. They only make things worse???? I'm filing a complaint with Better Business Bureau and if you are having the same problems you should call and file a complaint with better business bureau as well. This needs to stop. I seen on many reviews that a lottt of people has went though the same thing. They are taking from the poor people and not giving their money back to them. Will not even work with them. Will not talk with you. Hangs up on you and will not make it right. I've never in my life been through anything like this. We all need to come together and take these people's jobs out from under them because they are robbing us all.

2 years ago I had four hundred and something dollars fraudulently taken off my card. I used my card one time in the morning. I think it was to Wal-Mart, and then I went to use it again at the gas station, and it was shut down!! Direct Express shut my card down, not me, them! So therefore, Direct Express knew that the charges were fraudulent on my card. Somebody used my card somehow in Las Vegas Nevada, and I'm in Indiana, and I'd had my card with me the whole time, and NOBODY knew my card number, nor pin!! So, my card was shut down. I called direct express immediately to see why I couldn't use my card, they had blocked it, and I couldn't use it at the gas station, which was embarrassing!! I then got a replacement card, and the meantime, Direct Express told me I had to fill out fraud paperwork, which I did, immediately after I got my police report, that they told me I need to have. I followed all the rules!!

I been in Mexico for 5 years, out of nowhere my card does not work in any restaurant and stores. I went to an ATM and tried to get some money, the ATM makes the sound as it's counting the money and dispatches nothing, I went inside the bank and they informed me I have to call these losers. After several long distance phone calls they asked me to fax them something, FAXES DO NOT EXIST EVEN IN MEXICO but I finally found one. They keep claiming they did not get it.. I AM DONE WITH THIS CARD. I AM AFRAID TO KEEP MY MONEY THERE.

I spent 12 hours trying to get an issue resolved with my debit card. I called 5 times and was on hold between 1 hour and 2 hours only to be transferred and after being on hold for another hour or more the phone hangs up. Comerica Bank should have never been awarded this contract by our government. I want to know whose palm is being greased. They are nothing short of criminal. The elderly and poor are actually being robbed by this bank. I am going to report my story to the newspapers and my Congressman.

Been trying for 5 days calling several times a day to get customer service to report a fraudulent charge. It always hangs up saying high call volumes call back later. I have No way to email a manager. Ridiculous.

My mother had over $600 taken off her card a few days ago by Amazon and doesn't even shop there. Called Amazon, told them what happened and they can give us no info even though my mother's card is being charged... Wtf... I'll be leaving amazon a review as well. But this company says they can do nothing about it. So frustrated even made a police report.

I got both my ssi and disability in 11/119. Withdrew my disability money from the card with no problem. Used my ssi to pay my phone bill and credit card payment then called to check my balance. Said i had $91. A few hours later checked balance again and noticed a $39 cash transaction i didnt do. Tried calling the call center and got a recording saying all lines were busy call back later. Called about 19 times. Got through once to find out my card had been drained but unable to reach anyone. Been calling since fri only to get a recording saying all lines busy call back. Sent a text message saturday no reply yet.

October 2nd fraudulent charges showed up on my card and here it is November 3rd and I've spent hours and hours and hours on the phone trying to get through to talk to a live human being. Some hang up. Some don't speak English. Some act like they don't hear you on the phone. I do not recommend Direct Express to anybody. Keep your paper check or direct deposit to a bank or other prepaid card. They have ** customer service skills for being with the government and it's just ridiculous. I'm still trying to get my money back. I talked to one customer service representative, get through with all my information, get transferred to another representative get through with all my information, get transferred to another representative and all of a sudden my information doesn't match.

So, my SS retirement check went to an old unused Direct Express card. Out of date, after 5 calls, on hold over 40 minutes each call. They said all they can do is issue me a new card. Takes several days. Would let me transfer my...My money to a checking account. I was told after hours and hours. of waiting, I can get it when I get a new card. I will be closing this. Next month and use a bank account. Worst customer service ever.

So basically my micro preemie, disabled son receives benefits from SSI on the Direct Express card. Since March 2019 to October 2019 there have been 3 different charges every month on his card. I've went through all the steps as far as replacing the card, filling out the packet, faxing it back in within the 10 days so he could get the provisional credit they said he could receive, remind you after calling for 2 weeks to finally get through to someone. The representative told me that it was still under investigation and that he should receive the provisional credit soon since they had not finish the investigation within 10 days.

I have had it with this poorly-supported Direct Express card, every time I have needed to inquire about a transaction I either would have to wait for at least forty-five minutes normally, or get a pre-recorded message stating that they're having "heavy call volume", even if you call first thing in the morning, or last minute in the evening. I think they close at 7:00 or 8:00 PM there in Texas, though supposedly they run 24/7, according to advertising. I found them to be rude, generally poorly-spoken, and sometimes would tell me to have a nice day without resolving my problem, then hanging up. They don't care about their customer base, I suppose they get a fat contract with the government and feel free to run the card into the ground.

WARNING. Please read! Direct Express fraud is internal. The theft on the Cards is a internal scam. I called in due to be locked out of my online account, a ** girl answered the phone when I called In and told me she needed to reset my pin. She then asked me to confirm my phone number and said it’s wasn't the number she had on file. She was lying. This is part of the scam. She then emailed me a Link to log into with a new passcode she created then drained my account!! This internal theft is something that they have know about. Criminals working here preying on the poor and disabled. All they need to do is monitor the calls and they refuse to. The people who work at direct express are very uneducated and shady and thugs! You can tell by the way they talk and treat the customers. I hope these scum go to jail soon!! I have no food and now cannot use my car because I have no gas or rent.

I had this card for many years. It's always a problem getting issues resolved. This is my last straw. Since middle of Oct 2019 my account has been in a negative standing in which every single Direct Express rep I spoke to was rude, didnt care and unapologetic. I'm on a fixed low income thus is all I have to take care of my family and keep a roof over our heads. The 30day process to handle my situation will leave my family and me homeless once again.

My neighbor is a disabled, 70 year old US ARMY WAR VETERAN (special services nurse) whose only income is what she receives on her Direct Express card. Every month for over 15 years, she has used her funds to pay her rent, food, electricity and phone bills. But Direct Express 3 months ago rejected her monthly rental and utilities payments while at the same time accepting FRAUDULENT purchases—made with no PIN—and for transactions that should have raised Red Flags—for purchase that no 70 year old, blond, blue-eyed, ** lady would need such as $1500+ for ** dreadlocks, “sex toys”, porn websites, and 5”-heeled stilettos which an ** “Street-walker” would more likely wear.

Where is my money? My social security checks, sis and we do, Can't get anyone on phone, as said both checks were issued. ATM says unauthorized transaction, no reason given. Has anyone got their money on Direct Express.

I have been waiting since February for my son's check to be direct deposited onto this card. My mail runs late so I have to wait all day before I get the check then I have to pay to cash it. Plus, Social Security keeps sending me letters saying I'm not in compliance with the law. I sat the card up before he even started receiving benefits! Every month, I call and call until I finally get to talk to a person all for them to either tell me "it just takes time" or they'll say they will transfer me to a different department and hang up on me. At the beginning of the month, I was on hold for over an hour, gave the guy all my info and explained why I was calling and asked to talk to a supervisor... He said he would transfer me and hung up on me. That was the last straw, I have been waiting 8 freakin months and I'm fed up with it. I finally opened a bank account last week just to get his check. After reading other reviews, I'm glad the money never went on the card.

Had an SSI deposit of 771.00 deposited to my Direct Express card 10-1-2019. Went to ATM to withdraw some funds to go to the doctor and buy some personal items. The ATM denied my withdrawal twice for insufficient funds. I called the customer service number on the card and the recording said I had a balance of 21,86. Knowing that couldn't be right I listened to all transactions. It confirmed a deposit of 771.00 on 10-1-2019 but listed 3 cash purchases, 50.00, 300.00,and 400.00 made on 10-1-2010. This was at 7:30 a.m.. I had been nowhere and made any transactions at all.

Direct Express is the worse company I've ever dealt with. There is no provision for human contact, only a very limited, automated menu. Worse yet, is that the Customer service number typically states; "We are experiencing a high call volume. Call back another time." Login on their internet service is a nightmare. In light of the abysmal service rendered by this company, I can only assume that Direct Express bribed someone in the Social Security Dept. to secure this government contract. For what little it will be worth, I am going to file a complaint with both of my Senators, Congressmen and the Better Business Bureau. Direct Express is an insult to the intelligence of retired people.

At 11:57 AM on October 4, 2019, I went to an ATM to withdrawal money to pay rent. The machine sounded like it was counting money. The door never opened to receive the money, and then it said transaction canceled. I went into the bank that then informed me I needed to contact card issuer. For the next 5 hours I tried over and over again. Called the number, then entered information just to be told I needed to call back because they were busy. 67 times I did this before I got through. Then the representative got all my information again, and stated she needed to forward me to an escalated dispute department. I was then promptly disconnected. I tried calling again 42 times before they closed and never got a person again.

I have apparently been having the Google app taking money out of my account without authorization since January 2015, over 300 transactions at this point. $2,000. I cannot seem to get ahold of anybody to find out how to get the statements since January 2015 so I can see what was on there and how it was billed Etc. I've tried to contact them and all I get is a recording saying that there's a heavy call volume and try again later. Google has done nothing about this, the app developer is my only hope at this point and still waiting to hear back from them. I'm trying to find as much proof as I can and the Direct Express apparently thinks that because it is a government card that we don't matter. I miss talking to actual people who care, know what they're talking about, I did not transfer you from one to another with each one being harder to understand!

DIRECT EXPRESS is my payment card for disability. It was used FRAUDULENTLY & NO ONE had my card info, + I use the app, but the thieves went online and created email and password info so I can't get in that way either. Tech support was supposed to contact me within 5 business days-& didn't! Also, they made me wait until the $200+ of pending charges went through before I can dispute it. Plus COMERICA BANK-on the card-says they're "not a bank & only put it on the card for advertising purposes". It's a lie & makes no sense to advertise for a bank if you're not 1! (See Treasury department's website + Google "Direct Express fraud" -Employees sell your card info!) I need help & called 17+ times, for 45 min holds or can't get through AT ALL due to "heavy call volume" - all day!

I was told 3 months ago that my son's benefits would be added to my card and it still hasn't happened. He's receiving paper checks. I went to the Social Security Administration and they stated it was put in for him and Direct Express is at fault. When I call I'm on hold for over an hour. The situation is never resolved.

At 10 am today I tried to withdraw over $300 from my card. The ATM processed the transaction but did not deliver the money. The bank providing the ATM said I needed to call Direct Express. It is now 9 PM on a Friday and each time I call Direct Express I reach a recording saying that they are sorry but they are experiencing heavy call volumes and hang up on me after recommending I use (non-existing) online resources. I am out of my money until heavens knows when now. This happened to another person and because he was using a card from the bank they issued him a temporary credit on the spot. This card is a piece of garbage. This cannot go on. I will report this to every consumer agency on the planet. Gosh I am so angry.

Updated on 11/01/2019: Stayed on hold for over an hour, finally get to talk with someone for about 15 mins as to WTF my card is not working when it was was working last week. Guy comes back to line pretending he can't hear me and just hangs TF up! I went through this BS last month. Call hold times over 4 hrs. My bank account was overdrawn because these incompetent ** are lazy AF. I'm done with Direct Express. The ** of a company should not be over ANYBODY'S money. Everybody do yourself a favor. Don't get this CARD!!!

File Complaints with Consumer Financial Protection Bureau at www.consumerfinance.gov and Texas Department of Banking (that oversees Direct Express) www.dob.texas.gov IMMEDIATELY! They work fast. What I'm reading here is scaring me. I too am having troubles transferring funds to my checking account to pay my mortgage. I tried online on 9/2 and it bounced back stating a "new policy" that isn't stated anywhere online, whereby I had to email them a banking statement, government ID. But I had transferred thousands of dollars in August to the same account! I did so and it bounced back again stating the routing number wasn't on the statement. However, my August statement transferred clearly stated my bank's name. After 2 hrs. on hold, she stated that I was transferring too much money when I am trying to transfer 1/3 of what I transferred in August. Something clearly shady going on here. File your complaints to the above agencies!

On August 30, 2019 I received my normal SSI benefit, when doing so I went to pay some bills as normal. I went to bed and awakened and saw that I could not access my card online, in the store, or atm. So I tried to call Direct Express and received no answer, on top of the fact that allegedly I have no account. (Red Flag), I continued to try and even spoke to SSA but they had the Homeland Security there and we had no access. I received on September 6, 2019 a letter from the Direct Express Fraud Department and called the 888 number that was on the bottom. I called the number, and received no live agent.

My Direct Express Card is lost. Now I cannot use it to by groceries, medicine, etc. and I have tried calling their number for a week. All the automated system says is, “We are experiencing heavy call volumes, please try your call again later.” I have tried sometimes all night to get through! Nothing! We Americans that paid into Social Security and now can’t access our money or report lost cards.,, We Deserve Better Now!

On Aug 2nd of 2019 I called Direct Express to check my balance and heard a charge of a li'l over $200. I right away did a dispute with the merchant and with the bank of DE right away. I faxed over papers and they supposedly never received them. I gave it a li'l more than 72 hours to check fax status - again nothing. So they closed my case when all I had to do was refax them the proof. I asked for manager and they said they knew all protocols so they didn't need managers. I've waited over 2 hours to hear them say I couldn't get my money back. I did research on the merchant and nowhere to be found. I believe cyberware has taken over this because it's plain clear on our screens that fraud is being allowed. By Direct express. They are aware of it being fraud but say they can't do anything about it. Who can I speak to?

I noticed today that money is being taken out of my account without my authorization. I've tried to call their "customer service" department numerous times and have never been able to get a human being on the phone. It says there is high call volume at this time and then hangs up on you. Because of this I've decided to have my deposits sent directly to my bank as soon as possible and then close the Direct Express account. I'm also going to my local Social Security office and filing a complaint against this company and their shady practices. They've made their website difficult to navigate and since they've changed the set up there it's slow and often doesn't respond at all. If you are also having problems with Direct Express you may want to set up an alternate bank account for your deposits.

I lost my card and was in panic! I use it to pay rent and other bills. I called and called all day. No human rep to y’all to...just “high call volume call back later.” Finally after googling most of the afternoon I came across a post that said if you push “3” as soon as phone picks up you could get through. So I pushed “3” over and over and a new menu selection came up!!! It asked to select a language so I choose “3” again because I thought what the heck. And next thing you know I was put on hold! But I was excited because they hung up on me all day because of the call volume! So I held for 30 min and finally got through to a man. He didn’t have a very good sense of humor though lol. I exclaimed how excited I was to hear his voice when he picked up.??? Anyhow he took care of everything and expedited my card and it will be here in 2 days! So there are tricks to getting through and I thought this might help someone else.

I been calling for weeks now answering y'all ** Phone. ** horrible. Dont answer. My cards been stolen & all my money is getting used. Do y'all ** jobs. Lazy **. Cant eat, pay my rent. Do nothing. This ** just might kill me here. I hate you people. I really do.

I have 2 Direct Express cards. On Aug at 12:21 one of my cards was fraudulently used. I have the card in my possession, but someone pulled out $760 and used a ATM that had a $3 surcharge (which I would never use). Left me $9. I called Direct Express at 10. A.M. when I found out what happened. I also called the police and filed a report. By mid Aug I called Direct Express to see where they were with my case, (when I finally got through). Found out that my case was closed, and no fraudulent charges found. They said there was conflicting info from the questioner, police report, and their investigation. I requested a copy of what they used to make this decision.

I have been trying to reach Direct Express for weeks and get their automated reply heavy call volume which I found out they block your phone number if you call more than twice and you will never get a live agent!!!! They are abusing the disabled. They offer NO live assistance and will block you from calling and reaching anyone! This is abusive and disgusting. They are having very uneducated Mexicans take calls who hardly can understand any English and hang up on people. I am going to my local news. This company is horrific.

It's been several days and I have still not been able to get in contact with an operator. Direct Express needs to be shut down. They have absolutely no business being a financial institution. If you are a Direct Express customer do yourself a favour. Take your money and get as far away from these frauds as possible.

Been called for a a month, the laziest rudest Mexican man answers after a month hardly speaks English! Says, "What do you want," in a nasty tone. Money missing off card cannot reach anyone but abusive Mexicans who hardly speak any English. This is the most abusive bank that treats customers so terrible they should be investigated.

I been calling direct Express for weeks now. My card was misplaced. I can't reach anyone. It's going on 2 months. I haven't had my SSI. Can anyone help me? Direct me to someone over there head or something bec I haven't paid rent. I got Bills to pay.

I was in Louisiana at the time when a fraudulent transaction was placed on my card on 8/5/19. I called Direct Express customer service and filed a dispute on 8/5/19. I scanned the paperwork and emailed the claim form to the email address they provided on 8/6/19. They said they would issue me provisional credit by 8/20/19 so they can process the investigation. It is 8/21/19 and no provisional credit was issued because Direct Express claims that there was no error. Which is NOT true. I was in Louisiana and the transaction happened in Los Angeles, CA at Arco! How can I be in two places at once. This was obviously a skimmer and I can prove that it wasn't me because I have plane tickets and my Airbnb receipts along with photos from my New Orleans trip. Direct Express customer service supervisor Tony, failed to help me in this situation and failed to provide me instant proof as to why I was denied.

While I was in the hospital in June someone burglarized my home taking several items including my wallet. In my wallet was my US Direct Express debit card along with my password because I'm disabled from a brain injury a subduralhemotoma. Meaning I can't remember so I carry my password because I forget it. While in the hospital I called to make sure of deposit like every month. This time only $112 out of $1495. Even cancelled card didn't stop them. They still made a purchase after the card was stopped leaving me only $95. Couldn't pay any bills. Dispute it and found guilty. They just don't like giving ANYONE money so they investigate, find you guilty, not putting lost money back in to your account. So I'm in search of an Attorney to fight for my money.

Suddenly I couldn't use my Direct Express card to buy anything. Amazingly, I got through to a human being who said my address didn't match the address they had on file. So they sent a card to a criminal who stole my entire month's income. They also sent me a new card, but instead of having $1600.00 on it, it had...$46.00!!! Nobody knew anything. That's because Direct Express hired an offshore company to do its Customer Disservice. Federal law says they have to reimburse after ten days, but these heavily-accented animatrons (no, I'm not xenophobic) say the "investigation" is going to take 45-90 days.

I have called Direct Express for two days and have received no help with my account on the internet. One customer service employee, (Ivan) hung up on me when I asked to speak to a supervisor. He argued with me twice and said I didn't need one. When I insisted twice, he hung up on me. I called the next day and spoke to Tiara who offered no help and told me to wait 5 business days for someone to call me back (she mentioned this 7 times) and had nothing else to say.

I'm trying to close an account with Direct Express, and have a question regarding how to go about it. The customer service line does not answer. Select the option for "questions about transactions" - or the option for "report a lost or stolen card" - and an automated voice tells you that they're experiencing heavy call volumes, and that you can try again later. Then, it hangs up on you. I've been trying this for days. I've never heard of such a thing. It's insane and I would absolutely not recommend, if you have any choice whatsoever.

I finally got through on 8/12/19 4:45pm while on hold for 42 mins. Good luck actually trying to get through to a person. There was a charge on my card (I am my Dad guardian). This is where his SS money goes (tomorrow I will be going to my bank & opening him an account & then going to SS office & changing where his money goes into). I will never ever have money put into this account again or do any business. I called about a transaction not being right. The girl Anay told me I hold to get a new card & I told her, "no, I needed the card for tomorrow." After going back & forth with her & telling her I want to speak to a manager she told me no. I told her she did not have permission to close that card off. That is the only money my father has & I needed it & will go to ATM now & take the money out. She said no. She was turning off card now & once again refused to let me speak to a manager.

I lost my card. We had $200 left on the card and it was all the money we had. I tried calling the customer service number at least 20 times, probably more, over 3 days. When I press 3 for lost or stolen cards, it went to where it tells you your balance and last deposits...every single time! I finally went to their site and found the transfer money page. I transferred every penny out of the account and to another account we hold. It said that the transfer was successful in a popup java strip but said nothing about a timeline.

Direct Express allowed charges from a company in Dubai!!! Just before my money was deposited, PENDING illegal charges, stealing my 98% of my disability check. "Please hold for our 2nd level fraud department??" Hours waiting, don't use cuss words because it will disconnect your call. The company in Dubai is OUNASS, kinda like 'own your **'. They have a nonworking number and they do not ship to the USA. In 2013 the US Treasury Department chose this company for SSDI recipients.

Someone have took money off my card and I can't even find out who took it because I can't get in touch with no one. And it won't even let me login to the website saying they don't know who I am. They don't have a record of me and I been with them for 10 years. And one time they just let someone got away with my money saying they couldn't find no fault in where my money was taken. I think they taking the money because the ones who told me that my money was not taken off my card. And I am looking at where it took the money off my card and telling me that they can't see no fault in my money being taken.

I was told on July 29th 2019 that they were express mailing my replacement card that they neglected to send in June when I re-enrolled with them. Haven't received my card yet. Was suppose to have it July 31st. Today's Aug 5th. Called and they said, "Oh we can't express send stuff to PO boxes." WTF! Had I known this last week that it would come by UPS by express I would have gone that route. Now waiting 2 more ** days for a card I should've had in June!

I've had this card since the paper checks were eliminated..so problems, but I've had two disputes of fraudulent charges on my card within the past three years and have never been reimbursed only to say investigation complete completed and satisfactory on their belief, leaving me with no money.. At one time I had misplaced my card and someone got my card and went into Dollar General store in my area and made a cash purchase of 3.66 and received 40 in cash, sufficient time with them I forwarded my paper forms and thought they would contact the store for a video review for I kept telling them, "Look at the code and you will see it's not me."

This company truly is the absolute worst company I have ever dealt with. Try getting in contact with someone in customer service is awful. They should input a code during the automated machine to speak to someone in help desk.

Let me say what I think about Direct Express. 3 Times in less than 5 months my card has been hacked and replaced. This company who is strictly used for government checks such as SS and SSDI allows more fraudulent charges to hurt those who use this card for their checks since Social Security will no longer allow us to receive paper checks as continuous payment any longer. This last time I was hacked, the perpetrator used a scam company named Coca Cola Brittmoore out of Houston, Texas and this company has had fraud alerts all over Google since 2017. They force you to fill out the dispute forms each and every time knowing darn well you could not have been the one to have made the charges.

I have NEVER heard of a MasterCard logo card not honoring disputes. And that’s exactly what DirectExpress does. They don’t help you with fraudulent activities on your account. So my kids SSA is just gone.

Several fraudulent behaviours on my account. On hold 2 hours at a time only to be disconnected. When connected they do not help. Filled papers out to be told 6 months later due to MY behavior it wasn't fraudulent. If I did not make the charges and they occurred in another state IT's FRAUDULENT.

We was running a high risk credit processing service selling small ticket items, risky website, and other. Come to find out a lot of these people were using debit cards. It's a pain for the processor and cost us money so the software automatically puts a hold on X amount of dollars which could be any amount of money. I learned it takes all available funds. It's supposed to auto release the money but for some reason it can't send back money it's already taken. Sometimes we can get it released but at some later time it turns around and takes the money a later date. There's really no way to ID where the money came from that the software takes, nobody manually took it. It seems like it's always the DE debit cards that inadvertently get drained.

This company is stealing your money by taking 25 cent out a month for a paper statement that they never send you nor did you ever ask for when you had to sign up with them to get your social security money. This is a racket and the ** government should put a stop to it. Who were they to say what bank would be in charge of handling our money. This company is corrupt.

Have a Direct Express debit card, had it for approx. 1 and a half years. Have never got a dime out of it. Contacted the bank Comerica, contacted the VA, Texas Attorney General and Controller of Currency offices. All claim ignorance of this company. This bank controls money from the SS office and the VA Disability office as I see it. How can this happen in the United States???

I have discovered unauthorized payment on my account and can’t get through to them. I keep getting A recording saying they have high volume of calls to call back later, then it hangs up on me. I need to be able to get something done before my whole account is drained! Also every three months my Internet account locks up. This has been going on for a year now!

I went to the website and clicked "other transactions" and pulled funds transfer. Entered the required information, double checked it and had my wife check again. They took the $26,273.00 from my account and charged $1.50 fee. The funds are supposed to take 3 days. After calling several times for a week after the three days finally got through to a person. After two transfers got to a person qualified to help. I was informed that DE stopped this type of transaction. I inquired about my funds and was informed a dispute normally takes 90 days but they will try to expedite the process. I asked if they no longer perform the transaction why debit the money and charge a fee. I got no answer.

They put a hold on my card for a purchase which I cancelled before it was shipped and now they tell me it will take 5 days for the hold to be removed.... UNACCEPTABLE!!! How can Social Security deal with a fly by night operation like this.

I called into customer service. Was told by very rude Mexican man named Herman to call back later in a very thick accent. Could not understand anything I was asking! Got transferred to another rude Mexican man. Same thing. They hardly understand English & are very abusive to customers! My money was stolen and nothing has been done. How can you allow these Mexicans from another country who hardly speak or understand English to have our social security info? Disgusting and awful company.

In December I had 93.00 taken out from some company for diet pills that I never authorized. So I call these idiots and faxed them the information not once but 3 times. They said they never received the first 2. It's been over six months now and they still haven't done anything. I cancelled my card and paid for another and notified them them 2 days after the fraud. This company is completely worthless and should be investigated for their actions.

This company cannot be rated: it is awful. This company and our social security administration need to back up, this card was recommended through social security as a secure safe way of banking. Apparently not, to my surprise someone hacked into my card depleting it on the 8th of June 2019. Thing is all charges were made in Fresno California or in California. I never leave my hometown and they seemed to have mostly purchased big amounts at Family Dollar stores in Fresno. I was livid because I live on very little, I was on the phone quickly, just to go through pure hell with so called customer service, either not understanding them or being told I will put you through to tier 2 just to be hung up on.

Wait times exceed one hour for the 23 times I contacted them. Horrible questions times on the phone. Understaffed, rude, and incompetent. AVOID THEM. Once connected. Put on hold forever. Worst customer experiences in my 64 years of life.

I disputed a transaction on my card on June 5th. They told me "dispute forms in the mail, get them back within 10 days". 10 days start the day you call about the Dispute. Here it is June 11 and no dispute forms in my mailbox. I don't know what type of fraud games Direct Express is playing. But I saw why they have a P.O. box because I will pull the ** up on them. I call today to get hung up on after entering my dispute number several times and giving my social security numbers. Direct express need to be investigated by the FBI.

I went to a ATM at Chase bank. Chase banks ATM took my money. Contacted bank, they said they can't help me. Printed slip said could not dispense money at this time. Had to handle through Direct Express. Always hangs up on you saying call volume high. Can't reach them when you do always working on it. Says it could be 45 days. In other words your social security that pays rent is gone for that long. You are threatened with eviction. DO NOT GET THIS CARD!!! Any problems you are the victim. Just have your money direct deposited. If I could give 0 stars I would!!

I had someone making fraudulent charges to my debit card costing me over $173.00. Debra at Direct Express told me that I could dispute the charges. She was very rude and told me I may not see the money. But it was going to take at least 45 days to even find out. She did not give me a chance to give the details on the situation at hand. Debra spouted the case number and right away transferred me to an automated line. It informed me there was ten days to fill out forms and mail them back. If not received by then it would then be closed and the case would be dropped. In my opinion I was treated like the criminal (not protecting my card number) at the end of the call, due to her. It was not my fault. She was mean and nasty in the end of the day. I even contacted the F.B.I to report the crime as it was an internet site. I can't even contact Direct Express to see where things stand due to I have not even received a new card yet.

Charges were filed on my Direct Express card from a merchant that I did not authorize charges for in February and April. When I realized in March that my card had unauthorized charges, I called Direct Express to raise a dispute. The representative told me who the merchant was for the charges. I then asked was there any charges on previous months and was told no. At this time I did not have the mobile app on my phone. I then downloaded the app and to my surprise there were charges in February. I submitted my paperwork for the dispute in March.

I disputed some fraudulent charges on my card. Well they claim to have done some research, which they obviously did not cause I have never done business with the company who charged my card. I spoke with several people there, all of them rude. Never have I dealt with such a horrible company. They gave me what this rude woman referred to as a loan and then took it back once they claim I did make the transaction. I asked several time to speak with a supervisor or someone in disputes. All I ever got was, "You can't speak with them." Can't wait to go to Social Security and change my direct deposit. Horrible stealing money from people.

In March 2019 I called Direct Express to set up account to have my Social Security Check deposited on their card. As of May 24, 2019 I have not received my Express card nor my Social Security Money for May. I have called Express twice now and they keep saying the card is on the way. I still have not received it nor my money. I have contacted Social Security and waiting to hear from them. Do not waste your time with this company. They are not truthful or reliable. You will end up like me with no money to pay your bills.

3 weeks from when funds were deposited. I would not recommend this card to my worst enemy. It is a nightmare!!!

I have this card for my son, who I adopted to receive his benefits for his mother who passed away when he was 6 months.... I adopted him! We have had the card for about 6 years. Our first problem occurred last summer when the card or whatever was hacked and there were online purchases, at which time the company cancelled the card with no notice, but I was ok with it because they replaced it quickly and got the money back in a timely fashion.... However in March, they allowed someone to call and change my address to New York, when I live in Maryland and always have. When I called them they said all of my information was verified with whoever this person is and they have to have all of my information to make an address change. They canceled the card and sent me fraud paperwork which took over two weeks for me to receive and issued me a new card.

I don't trust Direct Express, some of my money is gone and they don't do anything to get my money back. I don't like foreign people, they're horrible at English and can't understand them. We need our paper checks back and it's way better. No such thing to ran out of papers or resources, Plant and Grow a Tree, very simple. Whatever their reason is why switch to Direct Express card instead of paper checks is downright stupid.

Please read and be aware. I have this particular card for my Social Security benefits. I didn't have many problems until somehow my card got frauded. The strange thing is someone used my card to buy a plane ticket outside of the US. It wasn't even used in the US for this transaction yet the federal government who works with this card allowed the transaction to go through and it was for several hundred dollars. This company Direct Express is holding the money until investing is over with and they are not wanting to work with my local authorities on the case. Yes a report had to be filed and lots of paperwork had to be sent in to Direct Express. They are saying it can be 3 or more months before I can maybe get the money back.

2 days before my SSI deposit, the app informed me that my account had fallen below ten dollars. I looked and I was in the negative. Someone all the way across the country requested a new card for my account and had it expedited to them. After 2 hours on hold (you must claim your card lost or stolen to talk to a human) a man told me in broken English that my new card was sent to Hollywood Florida (I live in California). He wouldn't tell me any more information, the next day was deposit day and the people in Florida took every penny I had. It's been 9 days, they actually charged me for a new card and its delivery. I was told it takes 48 hours to receive the fax and emailed fraud paperwork and they have not responded or gave me any information since. This company sucks. Worst bank ever.

I had fraudulent activity on April 1st. Took 6 days before I could reach someone to file dispute. Whole time my case mgr or I could check transactions. It took 2 days before they denied my claim due to conflicting information. Can't reach anyone to get copy of sham investigation then received email stating my case be reopened but still no word, no provisional credit or any answers at all. To make matters worse on May 1st when I went to use new card sent to me it had block on it. After 5 hrs of pointless calling a single rep did what supervisor said impossible and unblocked my card. In conversation with supervisor he stated my card block because someone had my info and contacted them. That proof right there my earlier case need approved so either they lying about activity or deliberately making my life miserable because I filed complaints with FTC. Greedy uncaring people who condone theft from disabled persons and getting rich doing it.

Feb 1, 2019 my grandson was scammed out of some monies to be sent overseas via Western Union. I was suspicious of his behavior so checked his card early that morning. I went directly to the Police Department then to a Western Union sales desk. (I had the printout from the bank showing the Western Union confirmation number and transaction.) Western Union sales desk was extremely helpful. The transaction was cancelled and I was told the money was returned to the bank. I have contacted Direct Express multiple times. They owe my debit card $604.00. I was told mid March that Direct Express would return the money back to the card in 30 days. As of May 3 no money has been returned. This is downright theft and it is impossible to discuss with a live person. I hate this company. I can't imagine that Social Security recommends them.

The Co. arbitrarily cancelled my card 1 day before my SS Deposit leaving me no access to my funds. They refused to take responsibility and correct their error thereby leaving me unable to pay my car registration due and no way to deal with auto payments that won't go thru. In other words financially destroyed, penniless and penalties accumulating. Refused to do anything but send a new card that would not be recieved till next week... just straight out too bad for me! I contacted Comerica Bank who they are more than just Associated with and they would only transfer me back to Direct Express. I checked and the President of US Direct Express is Comerica Bank. Also discover this is not uncommon and they carry a D rating at the BBB. This is not the only issue I've had with them but far more damaging. I never requested or gave permission to cancel my card.. How Dare They!

Horrible, lying scum company. Needs to be shut down. They are thieves & liars...run from this trash company. They play games with your benefits. I cannot believe SSA deals with such a fraud company. They have horrible customer service...you're always disconnected. This evil company is hideous.

I have had the displeasure of using this card as a way for my ssdi check to get deposited each month. I have already had it replaced once in the past 3 years because they said their system was hacked. Now -- for over a week I have tried to access a live operator to "report a lost or stolen card" and all I get is a recording to "call back another time!" Are you kidding? A stolen card and I am still waiting to report it now for over a week. I tried to find some help online and there is nothing and no one you can contact!

For years, I've moved a little money each month from Direct Express into a bank account to provide funds for a bill or two that require a check. This month, I made the usual transfer online - my bank info etc. permanently appears on my account's page, and I just need to type in the amount, and a PIN, and submit. Direct Express gave the usual confirmation notice, and a deduction for that amount appeared on my account log. However, after a few days, the money, oddly enough, did not arrive in my bank account.

Every month I get a text message from Direct Express saying my deposit will be applied to my card. I don’t have a card with them nor have I ever had a card with them and I don’t get benefits. When I pull up their website there was no information of who to contact to resolve this. Funny thing is that, on their website, I am given two different account numbers that I could possibly access to look up information on. I didn’t of course.

This Direct Express card was declined at the grocery store, and was declined at my pharmacy. I went to the ATM, and was only allowed to withdraw 100 dollars with a 3.50 fee. I know this is MY money! Also, they do not give any free withdrawals. I was lied to by their service rep, and they are still lying about this fake card. Get a bank account with a real debit card.

I don't use this card for more than a dozen or so transactions per month over the past 3-4 years. On March 24 the card was declined when I knew there should be several hundred dollars available. When I called Direct Express (and after more than an hour to get through) I was told my complaint could not be challenged until they “cleared” the system. I should call back in two weeks to register my complaint. I called back 11 days later, after a total of 68 fraudulent charges totaling over a thousand dollars had been made by the same non-existent company. It has now been 28 days since my first complaint and I have not had ANY response except to have my card suspended. I recently found a number for the Comerica Bank complaint dept. (313.222-3435). They have promised a response and resolution.

Direct Express has yet to get my 291 back on my card. Stole the money at the hotel I was supposed to stay at and hotel lied to me. I got paperwork and the only thing Direct saying is I need to call but I was on the phone with hotel and Direct Express when this happened. It's now April 18. This happened march 28 and I got my money Friday at 2 am April 1 and it disappointed. Never returned. Been writing letter on phone on Facebook. This stealing been on for a while. What is being done. Why is it not a civil suit on this company.

I honestly don't see how Direct Express is getting away with stealing from your SSDI card. In the past 4-5 yrs there has been a total of over 1,000.00 taken ''stolen'' from my card, from some ** working at Direct Express. I even went as far as making police report a couple of times due to 2 missing FUNDS and sadly nothing was done. I would love to have have a job through this company. If I was employed through Direct Express I would never have money problems, I would never have worries about being able to pay my bills, smh!!!! SO BLANKING SAD!!!!

Can anyone help me with this. I receive my soc sec disability benefits on my Direct Express card. I have had card for about 7 years with no issues. Last week went to use my card and was told there was a hold on it because of fraud. When I contacted the fraud dept I was told to send in documents to prove my identity. I sent them in a total of 5 different times for an entire 7 day period. I was hung up on by several agents. I was called names by the agents. I was told they are a private company and that NO I could not speak to a supervisor. I have complied with all their request and as of today was told they are not going to accept any documents that I sent and that they will hold my money. That they will not return it to social security and I am basically out of my monthly benefits.

Don't get with Direct Express. Every month I am seeing where someone has charged something on my card and then this time it said ATM 120.00. I never even used or went by an ATM. We have to put a stop to this. What can we do? I have SSI and that's all the income I get. Single mother as well.

They let people change your information and take your money and you have to jump through hoops to get it back. I had to do it three times. They are a scam and I wouldn't recommend them to my worst enemy. 1 star is too many.

I am a case manager for an elderly disabled female and was assisting her with her social security account (which is managed by Direct Express). We were bounced from agent to agent (3 total) over the course of an hour, and in each case, we were repeatedly told that there was nothing they could do to assist with fraudulent activity. We were told that an e-mail address, user ID, and mailing address were associated with my client's account, but the representatives would not provide us with any of this information, despite this account belonging solely to my client. It was extremely frustrating.

ZERO STARS. After 6 hours on the phone trying to get in contact with someone whom would give me an answer to why my hard earned money was not RE-deposited back to my account after being fraudulent acknowledged by DIRECT EXPRESS {FRAUD DEPT.} I found a phone number to call. For ALL customers of DIRECT EXPRESS, DEPOSIT. The number to call is... 313-222-3435. COMERICA BANK... Complaint Dept. They will investigate YOUR ISSUES. I HOPE THIS HELPS. You can also visit... www.comericabank.com.

6,745.21... That is the amount taken from my account. It appeared to be a fraudulent hack. It was not! Direct Express is taking the money! They make it appear as though your account has been hacked, when it is they themselves faking fraud. In addition to the actual funds that are lost, They also get paid by holding your funds until a fake investigation is completed. After the investigation Direct Express can blame you and keep your money. Consumers are forced to pay replacement card fees and expedited shipping fees to get a new card. My card was replaced and "hacked" into 30 days later. If you can have your money deposited somewhere else it is imperative that you do so immediately! You will lose your money if you don't!

They took my disability check and manipulated it three months in a row. They investigated fraud and gave it back then took it again, closed the case and put it back! Just to take it out again the next day and put me 600 in the hole, worthless, no help! They dont give a crap about anybody. They will steal you money, cheat your money, and straight out take your money and you have nothing you can do about it, is anybody suing the ** let me know. I want on, I want them to pay out the nose, miserable waste. I could go on for the hours spent on the phone trying to get a human being! Then they're absolutely worthless in trying to help you. Satan be gone you miserable pieces of **.

I was being robbed over and over when I was homeless. The Direct Express customer service said they had to send a paper statement which they couldn't do because I had no address. Then they would review and get back to me in 6-8 months. And again, how are they to get back to me. I'm homeless. A cab in Sacramento, Ca. bought one of those machines at Rite-Aid. It is a machine you can run a credit card on. Well he charged me $302.00 for a 10 minute ride, then gave himself a $75.00 tip. I called Direct Express and they did nothing. I could go on for hours. I called Direct Express and had 6 years of back statements sent to me. I just recently got off the streets. And I couldn't believe how many times I had been ripped off. I have contacted several of them. No one cares and no one will reimburse me.

Over a period of a year, somehow several $100 was siphoned off of my count using the Direct Express cash card. When this was discovered and reported to Direct Express they already mediately to fix the problem and Credit my account for the missing amount. But before they could credit my account they needed Have a standard investigation done into the fraud, which seemed reasonable. After 2 months of delay and no follow up by Direct Express company, I contacted them and asked for the status of the claim. I was then told that I need it to review the amounts that were missing and send it all to them in writing. This meant for me to spend hours reviewing 2 years of documents and hundreds of transactions in order to find the exact transaction list that transaction out in writing and then send it back to the company. It took me almost a week to complete this task. Upon completion of this task I then submitted the paperwork to direct express.

I love this card. I don't have very many issues and if I do customer service takes care of it. I realize the people that go out of their way to write reviews have usually had a bad experience. I wanted look at reviews because my card was cloned and I'm wondering if Direct Express was hacked. Seeing all these bad reviews I felt I should share my experience. My card was cloned and used in another state. $200 was charged at a store in N.Y. I called customer service as soon as I noticed the charge online. The fraud department opened an investigation and sent me forms to fill out.

The Direct Express Card is declined 75% of the time I try to use it (not an issue with available funds). They will decline purchases from companies I have bought for previously without a problem using the card. When I call to find out I am given the "Mastercard has decided to decline purchases for your protection" line. If I am calling to say I am the one making the purchase they declined, how is that protecting me? What is the point of having a card that is declined 75% of the legit purchases I am making authorized by me? Long wait times, dropped transfer calls and then there are the times it says they are too busy, call back later. I am forced to use this card as it is what my company has given me.

Direct Express is a terrible company if you happen to have fraud which you WILL at some point. They only have foreigners to answer the phones so you can be extra annoyed and confused. They let people charge your card in other states even though they know you live somewhere hundreds or thousands of miles away. They will hang up on you when you several times when you call to report fraud. Horrible horrible company.

I am utterly disgusted in this company. I need to print my statements for my proof of Medicare. I used to be able to print my statements, but the last 6 months, I haven't been able to, and have called the so-called customer service department numerous times, and said that they would take care of the problem. Well, they haven't. They are so full of **!!! I am also sick of being hung up on!!! I don't know why we have to deal with this company, just because SS payments are put on this card. Need to change companies!!! I also asked for a paper statement be sent to me over a month ago. Still waiting!!! I HATE THIS COMPANY!!! IT SUCKS!!!

I've been with Direct Express for some time now. My experience with Direct Express customer service has been 85% negative. If an Issue ever comes up that to where I know I have to call Direct Express I get bad vibes before even making the call from the negative experiences I've had with them before with other issues. The customer service is very lazy and some don't really want to help you and some have very negative attitudes. Also, the call volumes are always high to where you can't get through. Calling this bank can be a waste of time and time consuming when they hang up the phone on you while you're on hold or just will not answer their calls at all. Their call volumes have been high for almost 24 hours as of right now. I am just wondering if their volumes are high or if it is that no one wants to answer you. Can't have this type of negative going on when there are serious issues that need to be taken care of or checked up on.

Had 600+$ charged on my card over 3 months in small 10-20$ overseas charges last year. I jumped through all the hoops and was denied. I put a complaint on the BBB site and a couple of weeks a customer service rep from DE called and reopens my case. They deposited the money back into my in Dec. Now 2 months later my account is locked up and I can’t even see my balance or reach anyone to see what the problem is.

In December of 2018 I went to the Google Play Store and downloaded the Direct Express app. I entered all of my info... cardmember... as well as some personal information. I also had to enter a pin and all that other stuff. I received an email stating that they were welcoming me to the app and thanks for downloading it. However, when I went to sign into the app it stated that the email and password were not valid. I knew it was valid because I had written it down and put it somewhere private and I know I did not make any mistakes.

Direct Express has got to be the worst in Customer Service through to management is an unprofessional, unethical Company to deal with. After your account has had fraud on it you need to speak right away to someone. After calling the fraud dept and once explained they have to transfer the call to level 2 because there's been some fraud on your account. Then why have a phone number to call the fraud dept that can't even help you and just route the calls to level 2 as that's the dept fraud customers need anyway. In that dept you will either become even more upset after holding for hours and hours or they will just cut you off their line. Tell me when I called them bad I had to hang up because my blood pressure was so high after holding so long just to hear, "We have a high call volume. Please call back at a later time."

2/6/19 I went to a Comerica ATM to withdraw $180 out of my account. It took the money off my card but never gave me my money. My ATM receipt says to be verified, but I never received my money. When I went into the bank they said that they couldn't help me because it's not an Comerica bank card and for me to contact Direct Express. I've been calling Direct Express ever since 2/6/19 and all their recording keep saying is due to heavy call volume I have to call back. So what can I do next?

Direct Express is a scam on the public which is stealing from its own cardholders as corporate policy and the clueless victims and policy think that anonymous identity thieves are responsible. I have years of experience in complex civil litigation focusing on fraud as well criminal defense. Direct Express stole from the wrong person. I will expose their scam. I am the first person to recognize the scam and explain it.

I had charges to my Amazon account that weren't mine. Amazon knew they were fraud because they told me. These charges didn't show up on my history. Amazon refused to refund me. Direct Express said I agreed to the transactions. I didn't know about them because I hadn't got my bank statement yet. So they said they wouldn't return the money. Topeka water department was hacked in October 2018. They didn't tell us until mid December. I cancelled that card right away. January 9 I got my bank statement. It showed the fraud charges. Amazon won't tell me who it was so I could press charges, the detective's problem won't look into it. The water department says they're not accountable and Direct Express never does anything. If there is anyone out there that got results from Direct Express please let me know. I've never gotten help even with proof. I think they use a standard letter.

They don't care if you've been hacked. Even if they clearly see its charges outside of the U.S. I call to wait 45 minutes, to barely tell her my social security number and she hangs up on me. Still waiting an hour later. They don't care that we live off that money. They are almost impossible to get ahold of. I have never seen a bank so hard to get ahold of. Never ever again will I do business with these monsters. They have nonexistent customer care.

Today February 1, 2019 I went to call my card to see if my benefits were on my card. To my surprise, $803 dollars was stolen from my account at an atm in Florida and I stay in Cleveland Ohio. How could this ** happen when I have the card in my possession. I called Direct Express numerous times before they decided to answer. I had to go through every other option to get a live person and then they told me I had to wait 3 to 5 business days to get another card and that I had to file a claim for fraud and there is no guarantee I would get the money back. My car note is due tomorrow along with rent, light, gas, cable and household products I have to buy. This is ** and has never happened before. The money was withdrawn at 12:59 am... I can't believe this and I am angry...

Prior to my existing account from days before I get my funds as benefits in my card. I called and it seems I have no pending deposits in my card. I usually get my pendings deposits within 4 to 3 days before I can know my new balance. Understand why that there is an error due to my benefits that the Social Security Administration saids nothing about me getting my benefits again, as of 1/31/2019. I still have no pendings. Guess I'll have to wait for the remaining day of the last day of the month to end.

Benefit payment not showing for Jan 2019. Called company, uncaring service representative with mundane, robotic voice told me to call VA. I called VA, system says benefit paid. After research found out that payment information not showing for most. Direct Express guy knew that and still blew me off to VA. Horrible customer service. Typical with these parasite companies associated with VA. Thanks for your service my **!

My Direct Express card usually shows it's pending 4 days prior to the deposit date. I called the social security office and they said I'm still getting paid however my Direct Express card and your customer service line says nothing is pending. What is going on!!!

Unauthorized charge was placed on my Direct Express social security disability debit card account on 1/11/2019. Called Direct Express immediately that day when I was notified by phone notification of a transaction in the sum of $907.05 at BJ's Wholesale Club in Central Valley, NY. They told me that they had to wait for it to process before I could file a complaint. It cleared on 1/12/2019 and I filed a formal dispute. I cancelled that card and received a new one for a fee of $13.50. I also received a dispute form which I promptly filled out and faxed back and sent return mail registered. As of today 1/24/2019, they said they did not receive my fax which I sent 48 hours ago. Getting the runaround. Need a provisional credit so that I can pay medical bills and prescriptions. Can you help with this matter?

Had my money stolen this month, filed a claim. Been waiting weeks, still nothing. I'm on disability and needed that money to get by. Now I'm near homeless and my payee doesn't give a damn about fixing anything. Thanks a lot Direct Express. I hope to you all go to prison for the fraud you are creating and doing nothing about.

I have had my account hacked twice. The first time in September 2018 from which I filed a dispute but was told I was to blame and didn't get any of my money back. By the way my card was in my car that was stolen from me. Now it was hacked again on January 3 2019 within minutes of my money being added to my card. I caught it real quick, made the calls to Direct Express, at that time the transaction was pending which meant they could of stopped it. But no they didn't. So I decided to do my own investigation after Direct Express would just give me bits and pieces of info at a time. I discovered who did it of course it was a false company with a Google number. I faxed the info in and still waiting on a answer. In the meantime my storage unit goes to action on the 25th at 10 am because they want to take their sweet ** time giving back the money. They need to be held responsible. Shut them down.

I noticed that all my funds had been taken fraudulently on 1/4/19. I called Direct Express immediately and was told they had heard of this exact company doing this to others but that I had to wait until the charge cleared the next day before they could do anything. The charge cleared on 1/5/19 and I called them again to file the complaint and notified them that I had done a police report as well. Told I had 10 days from 1/5/19 to complete paperwork they were snail mailing to me. I received the paperwork, completed it, faxed and mailed it with tracking. They received both the fax and the mailed documents, still have not refunded my money from a company they stated they KNOW is fraudulent.

No customer service, terrible website. I have submitted 6 requests to change password. They keep telling me the email was sent, it was not. I have no access to any account services. They NEVER answer the phone other than the rabbit hole chase to a dead end. They handle monies being disbursed by the federal government with virtually no accountability. The bank itself, Comerica is totally inaccessible.

Credit reversal issues. Money authorize. Company verified that they return my funds to cards days ago. Still not credit to my acct by Direct Express. I have reached out to customer service number on the back of the card to dispute multiple times. Get message stating high call volume. Call back later then line releases. Hangs up. Not efficient customer service. I came across a post link that could possibly be of consumer benefit to others experiencing same issue.

Jan 2 2019 I checked my debit card balance on my direct express debit card I went from $211.04 to nothing. I had not been anywhere and I wasn't around anyone. And nobody's ever had my card or pin. I'm a very private person. I'm disabled and my money was stolen. When I told Direct Express they put the blame on me. I also reported fraudulent charges 2 to SSI and the local police here. I informed all major credit companies of the bogus charges. Direct express said they'd open a dispute claim by Jan 4. I found out they lied. No dispute claim was opened. I then requested to open a dispute claim again. They gave me a number to the dispute claim and I added that to my police report. Direct Express said I'd get paperwork in the mail about my dispute. I still have nothing from them. Someone from Direct Express number called Dec 31.2018. I missed the call. Never called back.

Someone charged my card for hundreds on Amazon using another account. I reported this to all authorities. However I couldn't pay my rent. I asked them about provisional credit. Just knowing they would figure out I didn't steal my own money. Not knowing that I would have to pay them back. Now starting February 2019 I'm going to get ripped off again by Direct Express. I never authorized any charges through Amazon. The FTC should check both of these crooked companies.

I was told that someone was trying to fraudulently change my address on my account. They had flagged my account. I was told to contact the Soc. Sec. office which I did many times. 2 weeks later I'm still waiting to get my Soc. Sec. funds. I've done everything that was asked of me and still nothing. The Social Security Office doesn't know what U.S. Direct Express requires and are as incompetent as U.S. Express. I've had to make a loan just to keep my phone on and pay my car insurance. I've been fined a late payment for my car insurance. My phone company added extra minutes on my phone 4 different times so I'd have a way to contact them and the minutes were used up being put on hold and being hung up on.

Used ATM 12/19/2018. Machine won't issued money. Found out 15 min later ATM had deducted $400.00. Called Direct Express right away to stop it. They said they couldn't. They said I had to file paperwork to look into it. Never received paperwork til 12/28/2018. After waiting a week, every time I call I get message saying they're busy and hangs up. Trying many times. Then went online to my account, it says not active. Here it is 1/06/2019. I'm going to tell everyone I know how bad they are.

I had spent 6 hours in the Social Security office and so security has release my funds but evidently Direct Express doesn't know how to. They try to hold your money until last minute like they don't have money. Then whenever you try to talk to a supervisor it takes 20 minutes to even speak to one of those. If I was somebody that didn't need a company to direct deposit my Social Security into I wouldn't go through them.

On 12/7/18 someone used my card number to make 2 purchases, I called Direct Express within 5 minutes of seeing the charges on the 8th. They took down all the information, cancelled my card and sent another card and a fraud form to fill out and return which I did on the 13th. On the 18th I called and Direct Express said they have not received my written complaint yet and nothing could be done as far as giving me a provisional credit until then, I told them my entire income is SSI and I have nothing at all left to survive on starting on December 10th.

I received fraudulent charges on my Direct Express card on 12-14-18 from a foreign company called Live Mei Taipei. I contacted Direct Express immediately. The representative told me they are aware of this company because several others have had fraudulent charges as well. She told me that once the charges cleared they would give me my money back. Well that was a lie. I called back and spoke with another rude rep who told me that I needed to file a dispute and it could take 90 days. This company is well aware that their systems have obviously been hacked by this foreign company and they refuse to do anything about the many cars users who have had their money taken. This is very unfair and the Social Security Administration definitely needs to discontinue using this company. After my January payment I will be switching my payments to a real bank. This is ridiculous!!

On December 11th, I noticed two pending charges on my card from MeMe Live Taipei. There were four separate transactions, The first two at 6:15 AM for $167 total. The second at 10:30 AM for $167 total. I quickly contacted customer service and was told I would need to wait until the transactions cleared to file a complaint. At 11 AM I canceled my card and a new one was issued. At 10:01 PM two more charges appeared once more. More than 10 hours after the card had been canceled. I contacted customer service once again, I now filed my complaint for the previous Unauthorized charges. Customer service and find me the new charges, were simply charges from the previous charges although those charges now took place at a separate time. They took my information, send out my paperwork to file my complaints and Informed me it may be 45 to 90 days until I receive any resolution.

The several times I've been in the unfortunate position of having to actually call them to iron something out have been some of the worst customer service calls I've ever had. This last time I called because I had to replace my broken Direct Express card (issued from a 'ComencA Bank'). She said "O.k., we'll issue a new card for you. That means that we have to put a hold on your current card. You won't be able to use it. You have to wait until the new card comes and you activate the new card". I said, "Fine." She then said "Would you like express delivery - at $13.00? Or regular mail will take 10 business days". I told her, "I'm in no hurry, so regular delivery is fine".

Today I check my account. It was depleted. Some how charges were made from my account to MeMe Live in Taiwan. This happened on the 15th and 16th of December 2018. The charges are still pending and I was told when I called on the 16th that I would have to wait five days before I could make a complaint. I called them ASAP. Why not stop those payment from going through. I called back to change the card and It would be ten days before the new card comes unless I pay them 13 dollars which my account is depleted and no fund to pay that fee, and it would be here in two days. So now I am checking my account and can't sleep. This is not a secure account as I was led to believe.

I really would not recommend using this company to anyone. I had a very horrible and unprofessional experience with them. I stopped into their office in early November looking to get information on buying a home. It would be my first time buying. I also mentioned that the house I am currently renting for over 4 years has been sold due to condos being built in my neighborhood. So, I was hoping to get the process started as soon as possible. I dealt with Mary **. I thought she was very nice and informative at first. She went through explaining the process with me and advised the first step was to work on my credit. I agreed. She said she would check with her broker to see exactly what I needed to pay off on my credit that would help boost my score the most. After a few days of not hearing from her I contacted her to check in. She advised she still had not spoke to her broker regarding my credit.

Direct Express card is withholding my money. I sent everything they ask me to send via fax. I talk to them. I ask if I could mail. They told me no. I sent so many faxes - still told me they haven't received it yet.

This company issue a debit card to someone in GA with my husband information. His social security money was taken. It's very difficult to get them on the phone and when you do they're not helpful until push them to direct you to the correct department to put in a dispute. This company needs to be investigated.

I have guardianship of my nephews and have now for three years. Never a problem with their survivor benefits until we decided to switch from paper checks to Direct Express. We switched to Direct Express a few weeks before we moved (keep in mind they knew this info). It is a week after their benefits was due. Direct Express sent a card that has no benefits. SSI office says that Direct Express is the ones we need to talk to, but when you do actually get a real person on the line at Direct Express they are no help either. A foreign lady I could hardly understand said we need to verify identities. WTF. You never put us through this in the beginning. The government does care to put two kids on you, but when you need the money to feed them that is theirs anyways. No one knows a damn thing!

I have been trying to transfer funds from the Direct Express account to a checking account. The money disappears from Direct Express but never arrives in my checking account. I finally called them today, chose the menu item to report a lost or stolen card since they never answer the others, and was finally told that Direct Express has discontinued the transfer function and I have to go to an ATM or Walmart money services to take money from this account. I have now changed my direct deposit at Social Security to direct it to my checking account and I plan to close this account once it becomes effective. This is the worst website and customer service I have experienced in the last few years.

This is new website for me since I am handling this for my son, and all I can say is that their Customer Service, Website is horrible. Call customer service you will get someone that cannot help you. Try to log into your account, and enter all the info and it kicks you out. Call them, they are experiencing high volumes of calls, cannot imagine why! Then it disconnects you. I called the last week in November 2018, a ticket was put into where I should receive a call in 5 days, no call on the 5th day.

I had money taken from my card account today and when I called to dispute it they tell me they can't do anything until it clears. That can take up to 5 days and then I have to call back and dispute it. Why can they not just stop the transaction like a real bank can do and give me my money back. To make it worse it's being taken by some foreign company and there is no way to call them or anything. So I'm also being charged a foreign transaction fee. I am transferring my money that is deposited on there to a different account that actually does what it is suppose to and doesn't screw you over.

On 12/3/18 my social security was deposited, 20 minutes later I checked my balance so I could pay my phone bill but someone had taken out all my money. So I try to call but you need to put in card numbers or SS number and a pin but mine didn't work. I called the number on the card and cust. service could not get thru. After searching online found a number that worked (finally). After talking to them it seems that a week before they let someone order a new card, change my address and PIN number without answering any security questions or contacting me plus my money was taken out in Georgia by three ATM transactions minutes apart and I live in Ohio. So not one thing about this gave them a damn clue. They said we are going to send you a new card but there no money on it! That's the answer I got, I was not too happy.

They let Google take 227.43 out of my account over a period of time. Will not give it back. Filled out all the paperwork they asked me to fill out. Have faxed it, mailed it. They keep telling they have not received. It wasn't complete. Then they closed it because they have not got the paperwork. I go to the police department, fill out fraud papers. Maybe that will help. Nothing has worked. This has been since March 16 2018. They will hang up on you make like they are transferring you. They are super terrible. Social Security needs to look into this.

Beware of Direct Express. Use at risk of losing your SSI deposit. Called customer service and no answer, and email address or fraud alert system. You cannot contact these people so only reasonable explanation is that they are working with scammers to defraud you. Had several withdrawals on my card not made by me. Cannot contact these people and fraud recovery system is non existent!!! DO NOT use this card to receive your SSI!!

Somebody was able to call in and change my info and then was able to withdraw 1000 dollars, this was at an ATM in Florida and I live in Calif, trying to get Direct Express on phone and get runaround and hung up on and have to call back 3 times. 3 hours later I was able to give my dispute, what a joke. And now I have to wait 3 month for them to fix it. Unacceptable... Stay away from theses crooks.

My disabled mother has had someone call the card company and pretend it's her and they send a new card to this person every time. We have went to Social Security to put a block on the card yet Direct Express will not do so. They keep saying they will not allow the address to be changed yet. For the past 3 months in a row someone has stolen her information and received a card. My mother has to pay the fee to receive a new card. They assure her that she will be reimbursed the fee but she never has seen the money. We are going tomorrow to open a bank account to get away from this terrible company. If you start receiving Social Security please please please do not use Direct Express!!! Open a bank account locally where they will actually monitor your account for fraud. These people are crooks!!!

My account was compromised and someone shipped a card to another state which I've never resided or even set foot in and drained my account. They called Direct Express and changed my address and phone number and got a card in my name and stole 1700 dollars. Took an hour and fifteen minutes to get in touch with a person. I finally figured out I could press 3 to get transferred to a human being.

In October someone was using my card information to make online food delivery purchases via Postmates. This is a service I've never used at a restaurant I'd never heard of in a city that I don't live in. I thought lucky I caught it the day it happened and report it right away. I was told by a representative to call back in two days after the purchases go through and make my dispute. I did exactly that. Sent in all my information through a fax to get everything done as soon as possible.

The customer service is beyond terrible and I suspect not legal. I was a victim of theft as a person I know used my card without authorization. I filed a claim and when I didn't hear I filed a claim with CFPB. At this point all calls were rerouted to a recording once I entered my account info. CFPB stated they received a response from Susan ** and directed me to where I could view it. The response was 1 of 3 addressed to me and never sent. I did receive a letter dated almost 2 months prior that was 1 paragraph stating I needed to write a letter to know the reasons of my denial. The response to CFPB was 2 pages and stated I had not been cooperating as they had attempted several times to contact me.

I have a terminally ill husband who cannot verbalize. These people in customer service decided that a charge on his account was fraudulent. Even after I advised them that it wasn't they played games, sent me to an atm machine at 2:00 am because that's the time I was able to get someone on the phone. They said they would unfreeze card and let me pull funds for Nov. 2018. When I called them from atm they laughed and kept hanging up on me. I contacted Comerica Bank. They got me to advocate Calvin who not only keeps his phoneline busy but I still have not received my husband's money for this month. I cannot pay our rent or buy his necessities that he needs. I think this is unacceptable. My husband worked hard all his life and someone from another country has the power to dangle and play with our livelihood. This has got to stop. Thank You.

For many years my son's SSI and now his SSA benefit would go to the United States government. Recommended US Direct Express site. On November the 1st the bank send me an email that stated they were happy to provide with my online username. On November the 2nd US Direct Express sent another email that alerted me that my son's funds were below $100. I was out of town but I immediately called to see if they could stop payment on the $500+ purchase to Best Buy among other outrageous purchases that were pending. When I go to the account's history the $500 purchase is no longer a part of the history. Plus there is no record of the money returning to the account. The customer service representative stated that she could not close the account and that once the purchases were no longer pending then the account would be closed and another card would be issued to me. She advised me to call daily.

Worst customer service ever! I called to ask about the Social Security deposit in my account because after calling SS they told me they have already submitted the payment the first of the month and after it’s been deposit they can’t do anything about it and for me to call Direct Express. My account is still at 0 balance. The gal I spoke to was rude, gave me an attitude and was not helpful at all. I asked to speak to a supervisor and she told me her supervisor will tell me the same thing. I continued to ask her if I can speak to her supervisor and she repeatedly told me no and then stopped responding.

My identity was hacked twice. Comerica, which runs Direct Express, refers persons to an Advocate of Direct Express, but the Advocate, Fraud Unit, and Customer Service are all employees of a Conduent call center. None have banking experience. I read two Treasury OIG reports, then showed the chief auditor the deficiencies of the reports.

Someone got or made a duplicate card and charged $140. retail items in California. Direct Express said because no phone number was posted on the transactions, they were unable to dispute. This is not the first time this immoral and unethical bank has failed me and so many others. As a retired forensic accountant, I recommend if you can, get as far away from this “bank” as possible. Get a credit union bank account and get direct deposit. I REPEAT! We are not protected.

I went to withdraw money from a Chase Bank ATM that I use monthly for this purpose alone and the ATM denied the transaction but took the money. The problem is it was the last day of my eviction. I needed a truck and storage unit. As a result, I was locked out of my house and my child was removed from my care, I haven't eaten in two days and Direct Express says I am making excuses when I tell her I cannot get to a library and even if I could, I would be charged for the fax or print out. I honestly don't know what to do as I'm completely away from any sort of help whatsoever.

What a joke. I'm on disability and today is the 5th and STILL can't get my money from them that they mess up. Took me 6 hours to get them on the phone then they hang up on me because I shouldn't be mad over them messing up my money - keep telling me it should be anytime and that has been 3 days ago. Can't pay my rent or bills and they can care less. Fist time I called on Saturday they told me it happen to a lot of people. Now they're trying to cover it up. THIS CARD IS A JOKE. I WANT MY MONEY YOU STOLE. This is sad for all the people that rely on ya'll to have our money right and to be able to receive it on the right date.

I still have not got no money. Can't get through on phone. What is going on here? I don't understand why this is happening all the sudden. It's horrible. Just a mess. Anyone else going thru this at all?

I didn't receive my deposit from SSDI and I called to check on my account only to find that my Pin didn't match my card or social didn't match my pin. I was then disconnected from the call. I went on my app for Direct Express and my card wasn't even there. They use the last four digits of the card, but a new card was in its place with a deposit but zero balance. I clicked on the transaction to only find multiple transactions to a Texaco Mart in Georgia. I don't understand how they can so easily change the state I lived in and Direct Express mail them a card out without physical proof I moved.

I been receiving disability since 2013 and I have never had a problem with my direct deposit pending. My Direct Express card does not show any pending balance. I contacted my local SS Office and they stated that I will receive my same amount and that I need to contact Direct Express. They also said to wait to the 2nd of Nov. I need to know if my money is coming. I know I'm not alone on this but I rely on this for my livelihood. Every time I contact the Direct Express card company they are extremely busy and the system hangs up on you. This was right when the lines were open. No one is ever available. Plus the company doesn't care about you as a customer.