Direct Express Reviews

I honestly don't see how Direct Express is getting away with stealing from your SSDI card. In the past 4-5 yrs there has been a total of over 1,000.00 taken ''stolen'' from my card, from some ** working at Direct Express. I even went as far as making police report a couple of times due to 2 missing FUNDS and sadly nothing was done. I would love to have have a job through this company. If I was employed through Direct Express I would never have money problems, I would never have worries about being able to pay my bills, smh!!!! SO BLANKING SAD!!!!

Can anyone help me with this. I receive my soc sec disability benefits on my Direct Express card. I have had card for about 7 years with no issues. Last week went to use my card and was told there was a hold on it because of fraud. When I contacted the fraud dept I was told to send in documents to prove my identity. I sent them in a total of 5 different times for an entire 7 day period. I was hung up on by several agents. I was called names by the agents. I was told they are a private company and that NO I could not speak to a supervisor. I have complied with all their request and as of today was told they are not going to accept any documents that I sent and that they will hold my money. That they will not return it to social security and I am basically out of my monthly benefits.

Don't get with Direct Express. Every month I am seeing where someone has charged something on my card and then this time it said ATM 120.00. I never even used or went by an ATM. We have to put a stop to this. What can we do? I have SSI and that's all the income I get. Single mother as well.

They let people change your information and take your money and you have to jump through hoops to get it back. I had to do it three times. They are a scam and I wouldn't recommend them to my worst enemy. 1 star is too many.

I am a case manager for an elderly disabled female and was assisting her with her social security account (which is managed by Direct Express). We were bounced from agent to agent (3 total) over the course of an hour, and in each case, we were repeatedly told that there was nothing they could do to assist with fraudulent activity. We were told that an e-mail address, user ID, and mailing address were associated with my client's account, but the representatives would not provide us with any of this information, despite this account belonging solely to my client. It was extremely frustrating.

ZERO STARS. After 6 hours on the phone trying to get in contact with someone whom would give me an answer to why my hard earned money was not RE-deposited back to my account after being fraudulent acknowledged by DIRECT EXPRESS {FRAUD DEPT.} I found a phone number to call. For ALL customers of DIRECT EXPRESS, DEPOSIT. The number to call is... 313-222-3435. COMERICA BANK... Complaint Dept. They will investigate YOUR ISSUES. I HOPE THIS HELPS. You can also visit... www.comericabank.com.

6,745.21... That is the amount taken from my account. It appeared to be a fraudulent hack. It was not! Direct Express is taking the money! They make it appear as though your account has been hacked, when it is they themselves faking fraud. In addition to the actual funds that are lost, They also get paid by holding your funds until a fake investigation is completed. After the investigation Direct Express can blame you and keep your money. Consumers are forced to pay replacement card fees and expedited shipping fees to get a new card. My card was replaced and "hacked" into 30 days later. If you can have your money deposited somewhere else it is imperative that you do so immediately! You will lose your money if you don't!

They took my disability check and manipulated it three months in a row. They investigated fraud and gave it back then took it again, closed the case and put it back! Just to take it out again the next day and put me 600 in the hole, worthless, no help! They dont give a crap about anybody. They will steal you money, cheat your money, and straight out take your money and you have nothing you can do about it, is anybody suing the ** let me know. I want on, I want them to pay out the nose, miserable waste. I could go on for the hours spent on the phone trying to get a human being! Then they're absolutely worthless in trying to help you. Satan be gone you miserable pieces of **.

I was being robbed over and over when I was homeless. The Direct Express customer service said they had to send a paper statement which they couldn't do because I had no address. Then they would review and get back to me in 6-8 months. And again, how are they to get back to me. I'm homeless. A cab in Sacramento, Ca. bought one of those machines at Rite-Aid. It is a machine you can run a credit card on. Well he charged me $302.00 for a 10 minute ride, then gave himself a $75.00 tip. I called Direct Express and they did nothing. I could go on for hours. I called Direct Express and had 6 years of back statements sent to me. I just recently got off the streets. And I couldn't believe how many times I had been ripped off. I have contacted several of them. No one cares and no one will reimburse me.

Over a period of a year, somehow several $100 was siphoned off of my count using the Direct Express cash card. When this was discovered and reported to Direct Express they already mediately to fix the problem and Credit my account for the missing amount. But before they could credit my account they needed Have a standard investigation done into the fraud, which seemed reasonable. After 2 months of delay and no follow up by Direct Express company, I contacted them and asked for the status of the claim. I was then told that I need it to review the amounts that were missing and send it all to them in writing. This meant for me to spend hours reviewing 2 years of documents and hundreds of transactions in order to find the exact transaction list that transaction out in writing and then send it back to the company. It took me almost a week to complete this task. Upon completion of this task I then submitted the paperwork to direct express.

I love this card. I don't have very many issues and if I do customer service takes care of it. I realize the people that go out of their way to write reviews have usually had a bad experience. I wanted look at reviews because my card was cloned and I'm wondering if Direct Express was hacked. Seeing all these bad reviews I felt I should share my experience. My card was cloned and used in another state. $200 was charged at a store in N.Y. I called customer service as soon as I noticed the charge online. The fraud department opened an investigation and sent me forms to fill out.

The Direct Express Card is declined 75% of the time I try to use it (not an issue with available funds). They will decline purchases from companies I have bought for previously without a problem using the card. When I call to find out I am given the "Mastercard has decided to decline purchases for your protection" line. If I am calling to say I am the one making the purchase they declined, how is that protecting me? What is the point of having a card that is declined 75% of the legit purchases I am making authorized by me? Long wait times, dropped transfer calls and then there are the times it says they are too busy, call back later. I am forced to use this card as it is what my company has given me.

Direct Express is a terrible company if you happen to have fraud which you WILL at some point. They only have foreigners to answer the phones so you can be extra annoyed and confused. They let people charge your card in other states even though they know you live somewhere hundreds or thousands of miles away. They will hang up on you when you several times when you call to report fraud. Horrible horrible company.

I am utterly disgusted in this company. I need to print my statements for my proof of Medicare. I used to be able to print my statements, but the last 6 months, I haven't been able to, and have called the so-called customer service department numerous times, and said that they would take care of the problem. Well, they haven't. They are so full of **!!! I am also sick of being hung up on!!! I don't know why we have to deal with this company, just because SS payments are put on this card. Need to change companies!!! I also asked for a paper statement be sent to me over a month ago. Still waiting!!! I HATE THIS COMPANY!!! IT SUCKS!!!

I've been with Direct Express for some time now. My experience with Direct Express customer service has been 85% negative. If an Issue ever comes up that to where I know I have to call Direct Express I get bad vibes before even making the call from the negative experiences I've had with them before with other issues. The customer service is very lazy and some don't really want to help you and some have very negative attitudes. Also, the call volumes are always high to where you can't get through. Calling this bank can be a waste of time and time consuming when they hang up the phone on you while you're on hold or just will not answer their calls at all. Their call volumes have been high for almost 24 hours as of right now. I am just wondering if their volumes are high or if it is that no one wants to answer you. Can't have this type of negative going on when there are serious issues that need to be taken care of or checked up on.

Had 600+$ charged on my card over 3 months in small 10-20$ overseas charges last year. I jumped through all the hoops and was denied. I put a complaint on the BBB site and a couple of weeks a customer service rep from DE called and reopens my case. They deposited the money back into my in Dec. Now 2 months later my account is locked up and I can’t even see my balance or reach anyone to see what the problem is.

In December of 2018 I went to the Google Play Store and downloaded the Direct Express app. I entered all of my info... cardmember... as well as some personal information. I also had to enter a pin and all that other stuff. I received an email stating that they were welcoming me to the app and thanks for downloading it. However, when I went to sign into the app it stated that the email and password were not valid. I knew it was valid because I had written it down and put it somewhere private and I know I did not make any mistakes.

Direct Express has got to be the worst in Customer Service through to management is an unprofessional, unethical Company to deal with. After your account has had fraud on it you need to speak right away to someone. After calling the fraud dept and once explained they have to transfer the call to level 2 because there's been some fraud on your account. Then why have a phone number to call the fraud dept that can't even help you and just route the calls to level 2 as that's the dept fraud customers need anyway. In that dept you will either become even more upset after holding for hours and hours or they will just cut you off their line. Tell me when I called them bad I had to hang up because my blood pressure was so high after holding so long just to hear, "We have a high call volume. Please call back at a later time."

2/6/19 I went to a Comerica ATM to withdraw $180 out of my account. It took the money off my card but never gave me my money. My ATM receipt says to be verified, but I never received my money. When I went into the bank they said that they couldn't help me because it's not an Comerica bank card and for me to contact Direct Express. I've been calling Direct Express ever since 2/6/19 and all their recording keep saying is due to heavy call volume I have to call back. So what can I do next?

Direct Express is a scam on the public which is stealing from its own cardholders as corporate policy and the clueless victims and policy think that anonymous identity thieves are responsible. I have years of experience in complex civil litigation focusing on fraud as well criminal defense. Direct Express stole from the wrong person. I will expose their scam. I am the first person to recognize the scam and explain it.

I had charges to my Amazon account that weren't mine. Amazon knew they were fraud because they told me. These charges didn't show up on my history. Amazon refused to refund me. Direct Express said I agreed to the transactions. I didn't know about them because I hadn't got my bank statement yet. So they said they wouldn't return the money. Topeka water department was hacked in October 2018. They didn't tell us until mid December. I cancelled that card right away. January 9 I got my bank statement. It showed the fraud charges. Amazon won't tell me who it was so I could press charges, the detective's problem won't look into it. The water department says they're not accountable and Direct Express never does anything. If there is anyone out there that got results from Direct Express please let me know. I've never gotten help even with proof. I think they use a standard letter.

They don't care if you've been hacked. Even if they clearly see its charges outside of the U.S. I call to wait 45 minutes, to barely tell her my social security number and she hangs up on me. Still waiting an hour later. They don't care that we live off that money. They are almost impossible to get ahold of. I have never seen a bank so hard to get ahold of. Never ever again will I do business with these monsters. They have nonexistent customer care.

Today February 1, 2019 I went to call my card to see if my benefits were on my card. To my surprise, $803 dollars was stolen from my account at an atm in Florida and I stay in Cleveland Ohio. How could this ** happen when I have the card in my possession. I called Direct Express numerous times before they decided to answer. I had to go through every other option to get a live person and then they told me I had to wait 3 to 5 business days to get another card and that I had to file a claim for fraud and there is no guarantee I would get the money back. My car note is due tomorrow along with rent, light, gas, cable and household products I have to buy. This is ** and has never happened before. The money was withdrawn at 12:59 am... I can't believe this and I am angry...

Prior to my existing account from days before I get my funds as benefits in my card. I called and it seems I have no pending deposits in my card. I usually get my pendings deposits within 4 to 3 days before I can know my new balance. Understand why that there is an error due to my benefits that the Social Security Administration saids nothing about me getting my benefits again, as of 1/31/2019. I still have no pendings. Guess I'll have to wait for the remaining day of the last day of the month to end.

Benefit payment not showing for Jan 2019. Called company, uncaring service representative with mundane, robotic voice told me to call VA. I called VA, system says benefit paid. After research found out that payment information not showing for most. Direct Express guy knew that and still blew me off to VA. Horrible customer service. Typical with these parasite companies associated with VA. Thanks for your service my **!

My Direct Express card usually shows it's pending 4 days prior to the deposit date. I called the social security office and they said I'm still getting paid however my Direct Express card and your customer service line says nothing is pending. What is going on!!!

Unauthorized charge was placed on my Direct Express social security disability debit card account on 1/11/2019. Called Direct Express immediately that day when I was notified by phone notification of a transaction in the sum of $907.05 at BJ's Wholesale Club in Central Valley, NY. They told me that they had to wait for it to process before I could file a complaint. It cleared on 1/12/2019 and I filed a formal dispute. I cancelled that card and received a new one for a fee of $13.50. I also received a dispute form which I promptly filled out and faxed back and sent return mail registered. As of today 1/24/2019, they said they did not receive my fax which I sent 48 hours ago. Getting the runaround. Need a provisional credit so that I can pay medical bills and prescriptions. Can you help with this matter?

Had my money stolen this month, filed a claim. Been waiting weeks, still nothing. I'm on disability and needed that money to get by. Now I'm near homeless and my payee doesn't give a damn about fixing anything. Thanks a lot Direct Express. I hope to you all go to prison for the fraud you are creating and doing nothing about.

I have had my account hacked twice. The first time in September 2018 from which I filed a dispute but was told I was to blame and didn't get any of my money back. By the way my card was in my car that was stolen from me. Now it was hacked again on January 3 2019 within minutes of my money being added to my card. I caught it real quick, made the calls to Direct Express, at that time the transaction was pending which meant they could of stopped it. But no they didn't. So I decided to do my own investigation after Direct Express would just give me bits and pieces of info at a time. I discovered who did it of course it was a false company with a Google number. I faxed the info in and still waiting on a answer. In the meantime my storage unit goes to action on the 25th at 10 am because they want to take their sweet ** time giving back the money. They need to be held responsible. Shut them down.

I noticed that all my funds had been taken fraudulently on 1/4/19. I called Direct Express immediately and was told they had heard of this exact company doing this to others but that I had to wait until the charge cleared the next day before they could do anything. The charge cleared on 1/5/19 and I called them again to file the complaint and notified them that I had done a police report as well. Told I had 10 days from 1/5/19 to complete paperwork they were snail mailing to me. I received the paperwork, completed it, faxed and mailed it with tracking. They received both the fax and the mailed documents, still have not refunded my money from a company they stated they KNOW is fraudulent.

No customer service, terrible website. I have submitted 6 requests to change password. They keep telling me the email was sent, it was not. I have no access to any account services. They NEVER answer the phone other than the rabbit hole chase to a dead end. They handle monies being disbursed by the federal government with virtually no accountability. The bank itself, Comerica is totally inaccessible.

Credit reversal issues. Money authorize. Company verified that they return my funds to cards days ago. Still not credit to my acct by Direct Express. I have reached out to customer service number on the back of the card to dispute multiple times. Get message stating high call volume. Call back later then line releases. Hangs up. Not efficient customer service. I came across a post link that could possibly be of consumer benefit to others experiencing same issue.

Jan 2 2019 I checked my debit card balance on my direct express debit card I went from $211.04 to nothing. I had not been anywhere and I wasn't around anyone. And nobody's ever had my card or pin. I'm a very private person. I'm disabled and my money was stolen. When I told Direct Express they put the blame on me. I also reported fraudulent charges 2 to SSI and the local police here. I informed all major credit companies of the bogus charges. Direct express said they'd open a dispute claim by Jan 4. I found out they lied. No dispute claim was opened. I then requested to open a dispute claim again. They gave me a number to the dispute claim and I added that to my police report. Direct Express said I'd get paperwork in the mail about my dispute. I still have nothing from them. Someone from Direct Express number called Dec 31.2018. I missed the call. Never called back.

Someone charged my card for hundreds on Amazon using another account. I reported this to all authorities. However I couldn't pay my rent. I asked them about provisional credit. Just knowing they would figure out I didn't steal my own money. Not knowing that I would have to pay them back. Now starting February 2019 I'm going to get ripped off again by Direct Express. I never authorized any charges through Amazon. The FTC should check both of these crooked companies.

I was told that someone was trying to fraudulently change my address on my account. They had flagged my account. I was told to contact the Soc. Sec. office which I did many times. 2 weeks later I'm still waiting to get my Soc. Sec. funds. I've done everything that was asked of me and still nothing. The Social Security Office doesn't know what U.S. Direct Express requires and are as incompetent as U.S. Express. I've had to make a loan just to keep my phone on and pay my car insurance. I've been fined a late payment for my car insurance. My phone company added extra minutes on my phone 4 different times so I'd have a way to contact them and the minutes were used up being put on hold and being hung up on.

Used ATM 12/19/2018. Machine won't issued money. Found out 15 min later ATM had deducted $400.00. Called Direct Express right away to stop it. They said they couldn't. They said I had to file paperwork to look into it. Never received paperwork til 12/28/2018. After waiting a week, every time I call I get message saying they're busy and hangs up. Trying many times. Then went online to my account, it says not active. Here it is 1/06/2019. I'm going to tell everyone I know how bad they are.

I had spent 6 hours in the Social Security office and so security has release my funds but evidently Direct Express doesn't know how to. They try to hold your money until last minute like they don't have money. Then whenever you try to talk to a supervisor it takes 20 minutes to even speak to one of those. If I was somebody that didn't need a company to direct deposit my Social Security into I wouldn't go through them.

On 12/7/18 someone used my card number to make 2 purchases, I called Direct Express within 5 minutes of seeing the charges on the 8th. They took down all the information, cancelled my card and sent another card and a fraud form to fill out and return which I did on the 13th. On the 18th I called and Direct Express said they have not received my written complaint yet and nothing could be done as far as giving me a provisional credit until then, I told them my entire income is SSI and I have nothing at all left to survive on starting on December 10th.

I received fraudulent charges on my Direct Express card on 12-14-18 from a foreign company called Live Mei Taipei. I contacted Direct Express immediately. The representative told me they are aware of this company because several others have had fraudulent charges as well. She told me that once the charges cleared they would give me my money back. Well that was a lie. I called back and spoke with another rude rep who told me that I needed to file a dispute and it could take 90 days. This company is well aware that their systems have obviously been hacked by this foreign company and they refuse to do anything about the many cars users who have had their money taken. This is very unfair and the Social Security Administration definitely needs to discontinue using this company. After my January payment I will be switching my payments to a real bank. This is ridiculous!!

On December 11th, I noticed two pending charges on my card from MeMe Live Taipei. There were four separate transactions, The first two at 6:15 AM for $167 total. The second at 10:30 AM for $167 total. I quickly contacted customer service and was told I would need to wait until the transactions cleared to file a complaint. At 11 AM I canceled my card and a new one was issued. At 10:01 PM two more charges appeared once more. More than 10 hours after the card had been canceled. I contacted customer service once again, I now filed my complaint for the previous Unauthorized charges. Customer service and find me the new charges, were simply charges from the previous charges although those charges now took place at a separate time. They took my information, send out my paperwork to file my complaints and Informed me it may be 45 to 90 days until I receive any resolution.

The several times I've been in the unfortunate position of having to actually call them to iron something out have been some of the worst customer service calls I've ever had. This last time I called because I had to replace my broken Direct Express card (issued from a 'ComencA Bank'). She said "O.k., we'll issue a new card for you. That means that we have to put a hold on your current card. You won't be able to use it. You have to wait until the new card comes and you activate the new card". I said, "Fine." She then said "Would you like express delivery - at $13.00? Or regular mail will take 10 business days". I told her, "I'm in no hurry, so regular delivery is fine".

Today I check my account. It was depleted. Some how charges were made from my account to MeMe Live in Taiwan. This happened on the 15th and 16th of December 2018. The charges are still pending and I was told when I called on the 16th that I would have to wait five days before I could make a complaint. I called them ASAP. Why not stop those payment from going through. I called back to change the card and It would be ten days before the new card comes unless I pay them 13 dollars which my account is depleted and no fund to pay that fee, and it would be here in two days. So now I am checking my account and can't sleep. This is not a secure account as I was led to believe.

I really would not recommend using this company to anyone. I had a very horrible and unprofessional experience with them. I stopped into their office in early November looking to get information on buying a home. It would be my first time buying. I also mentioned that the house I am currently renting for over 4 years has been sold due to condos being built in my neighborhood. So, I was hoping to get the process started as soon as possible. I dealt with Mary **. I thought she was very nice and informative at first. She went through explaining the process with me and advised the first step was to work on my credit. I agreed. She said she would check with her broker to see exactly what I needed to pay off on my credit that would help boost my score the most. After a few days of not hearing from her I contacted her to check in. She advised she still had not spoke to her broker regarding my credit.

Direct Express card is withholding my money. I sent everything they ask me to send via fax. I talk to them. I ask if I could mail. They told me no. I sent so many faxes - still told me they haven't received it yet.

This company issue a debit card to someone in GA with my husband information. His social security money was taken. It's very difficult to get them on the phone and when you do they're not helpful until push them to direct you to the correct department to put in a dispute. This company needs to be investigated.

I have guardianship of my nephews and have now for three years. Never a problem with their survivor benefits until we decided to switch from paper checks to Direct Express. We switched to Direct Express a few weeks before we moved (keep in mind they knew this info). It is a week after their benefits was due. Direct Express sent a card that has no benefits. SSI office says that Direct Express is the ones we need to talk to, but when you do actually get a real person on the line at Direct Express they are no help either. A foreign lady I could hardly understand said we need to verify identities. WTF. You never put us through this in the beginning. The government does care to put two kids on you, but when you need the money to feed them that is theirs anyways. No one knows a damn thing!

I have been trying to transfer funds from the Direct Express account to a checking account. The money disappears from Direct Express but never arrives in my checking account. I finally called them today, chose the menu item to report a lost or stolen card since they never answer the others, and was finally told that Direct Express has discontinued the transfer function and I have to go to an ATM or Walmart money services to take money from this account. I have now changed my direct deposit at Social Security to direct it to my checking account and I plan to close this account once it becomes effective. This is the worst website and customer service I have experienced in the last few years.

This is new website for me since I am handling this for my son, and all I can say is that their Customer Service, Website is horrible. Call customer service you will get someone that cannot help you. Try to log into your account, and enter all the info and it kicks you out. Call them, they are experiencing high volumes of calls, cannot imagine why! Then it disconnects you. I called the last week in November 2018, a ticket was put into where I should receive a call in 5 days, no call on the 5th day.

I had money taken from my card account today and when I called to dispute it they tell me they can't do anything until it clears. That can take up to 5 days and then I have to call back and dispute it. Why can they not just stop the transaction like a real bank can do and give me my money back. To make it worse it's being taken by some foreign company and there is no way to call them or anything. So I'm also being charged a foreign transaction fee. I am transferring my money that is deposited on there to a different account that actually does what it is suppose to and doesn't screw you over.

On 12/3/18 my social security was deposited, 20 minutes later I checked my balance so I could pay my phone bill but someone had taken out all my money. So I try to call but you need to put in card numbers or SS number and a pin but mine didn't work. I called the number on the card and cust. service could not get thru. After searching online found a number that worked (finally). After talking to them it seems that a week before they let someone order a new card, change my address and PIN number without answering any security questions or contacting me plus my money was taken out in Georgia by three ATM transactions minutes apart and I live in Ohio. So not one thing about this gave them a damn clue. They said we are going to send you a new card but there no money on it! That's the answer I got, I was not too happy.

They let Google take 227.43 out of my account over a period of time. Will not give it back. Filled out all the paperwork they asked me to fill out. Have faxed it, mailed it. They keep telling they have not received. It wasn't complete. Then they closed it because they have not got the paperwork. I go to the police department, fill out fraud papers. Maybe that will help. Nothing has worked. This has been since March 16 2018. They will hang up on you make like they are transferring you. They are super terrible. Social Security needs to look into this.

Beware of Direct Express. Use at risk of losing your SSI deposit. Called customer service and no answer, and email address or fraud alert system. You cannot contact these people so only reasonable explanation is that they are working with scammers to defraud you. Had several withdrawals on my card not made by me. Cannot contact these people and fraud recovery system is non existent!!! DO NOT use this card to receive your SSI!!

Somebody was able to call in and change my info and then was able to withdraw 1000 dollars, this was at an ATM in Florida and I live in Calif, trying to get Direct Express on phone and get runaround and hung up on and have to call back 3 times. 3 hours later I was able to give my dispute, what a joke. And now I have to wait 3 month for them to fix it. Unacceptable... Stay away from theses crooks.

My disabled mother has had someone call the card company and pretend it's her and they send a new card to this person every time. We have went to Social Security to put a block on the card yet Direct Express will not do so. They keep saying they will not allow the address to be changed yet. For the past 3 months in a row someone has stolen her information and received a card. My mother has to pay the fee to receive a new card. They assure her that she will be reimbursed the fee but she never has seen the money. We are going tomorrow to open a bank account to get away from this terrible company. If you start receiving Social Security please please please do not use Direct Express!!! Open a bank account locally where they will actually monitor your account for fraud. These people are crooks!!!

My account was compromised and someone shipped a card to another state which I've never resided or even set foot in and drained my account. They called Direct Express and changed my address and phone number and got a card in my name and stole 1700 dollars. Took an hour and fifteen minutes to get in touch with a person. I finally figured out I could press 3 to get transferred to a human being.

In October someone was using my card information to make online food delivery purchases via Postmates. This is a service I've never used at a restaurant I'd never heard of in a city that I don't live in. I thought lucky I caught it the day it happened and report it right away. I was told by a representative to call back in two days after the purchases go through and make my dispute. I did exactly that. Sent in all my information through a fax to get everything done as soon as possible.

The customer service is beyond terrible and I suspect not legal. I was a victim of theft as a person I know used my card without authorization. I filed a claim and when I didn't hear I filed a claim with CFPB. At this point all calls were rerouted to a recording once I entered my account info. CFPB stated they received a response from Susan ** and directed me to where I could view it. The response was 1 of 3 addressed to me and never sent. I did receive a letter dated almost 2 months prior that was 1 paragraph stating I needed to write a letter to know the reasons of my denial. The response to CFPB was 2 pages and stated I had not been cooperating as they had attempted several times to contact me.

I have a terminally ill husband who cannot verbalize. These people in customer service decided that a charge on his account was fraudulent. Even after I advised them that it wasn't they played games, sent me to an atm machine at 2:00 am because that's the time I was able to get someone on the phone. They said they would unfreeze card and let me pull funds for Nov. 2018. When I called them from atm they laughed and kept hanging up on me. I contacted Comerica Bank. They got me to advocate Calvin who not only keeps his phoneline busy but I still have not received my husband's money for this month. I cannot pay our rent or buy his necessities that he needs. I think this is unacceptable. My husband worked hard all his life and someone from another country has the power to dangle and play with our livelihood. This has got to stop. Thank You.

For many years my son's SSI and now his SSA benefit would go to the United States government. Recommended US Direct Express site. On November the 1st the bank send me an email that stated they were happy to provide with my online username. On November the 2nd US Direct Express sent another email that alerted me that my son's funds were below $100. I was out of town but I immediately called to see if they could stop payment on the $500+ purchase to Best Buy among other outrageous purchases that were pending. When I go to the account's history the $500 purchase is no longer a part of the history. Plus there is no record of the money returning to the account. The customer service representative stated that she could not close the account and that once the purchases were no longer pending then the account would be closed and another card would be issued to me. She advised me to call daily.

Worst customer service ever! I called to ask about the Social Security deposit in my account because after calling SS they told me they have already submitted the payment the first of the month and after it’s been deposit they can’t do anything about it and for me to call Direct Express. My account is still at 0 balance. The gal I spoke to was rude, gave me an attitude and was not helpful at all. I asked to speak to a supervisor and she told me her supervisor will tell me the same thing. I continued to ask her if I can speak to her supervisor and she repeatedly told me no and then stopped responding.

My identity was hacked twice. Comerica, which runs Direct Express, refers persons to an Advocate of Direct Express, but the Advocate, Fraud Unit, and Customer Service are all employees of a Conduent call center. None have banking experience. I read two Treasury OIG reports, then showed the chief auditor the deficiencies of the reports.

Someone got or made a duplicate card and charged $140. retail items in California. Direct Express said because no phone number was posted on the transactions, they were unable to dispute. This is not the first time this immoral and unethical bank has failed me and so many others. As a retired forensic accountant, I recommend if you can, get as far away from this “bank” as possible. Get a credit union bank account and get direct deposit. I REPEAT! We are not protected.

I went to withdraw money from a Chase Bank ATM that I use monthly for this purpose alone and the ATM denied the transaction but took the money. The problem is it was the last day of my eviction. I needed a truck and storage unit. As a result, I was locked out of my house and my child was removed from my care, I haven't eaten in two days and Direct Express says I am making excuses when I tell her I cannot get to a library and even if I could, I would be charged for the fax or print out. I honestly don't know what to do as I'm completely away from any sort of help whatsoever.

What a joke. I'm on disability and today is the 5th and STILL can't get my money from them that they mess up. Took me 6 hours to get them on the phone then they hang up on me because I shouldn't be mad over them messing up my money - keep telling me it should be anytime and that has been 3 days ago. Can't pay my rent or bills and they can care less. Fist time I called on Saturday they told me it happen to a lot of people. Now they're trying to cover it up. THIS CARD IS A JOKE. I WANT MY MONEY YOU STOLE. This is sad for all the people that rely on ya'll to have our money right and to be able to receive it on the right date.

I still have not got no money. Can't get through on phone. What is going on here? I don't understand why this is happening all the sudden. It's horrible. Just a mess. Anyone else going thru this at all?

I didn't receive my deposit from SSDI and I called to check on my account only to find that my Pin didn't match my card or social didn't match my pin. I was then disconnected from the call. I went on my app for Direct Express and my card wasn't even there. They use the last four digits of the card, but a new card was in its place with a deposit but zero balance. I clicked on the transaction to only find multiple transactions to a Texaco Mart in Georgia. I don't understand how they can so easily change the state I lived in and Direct Express mail them a card out without physical proof I moved.

I been receiving disability since 2013 and I have never had a problem with my direct deposit pending. My Direct Express card does not show any pending balance. I contacted my local SS Office and they stated that I will receive my same amount and that I need to contact Direct Express. They also said to wait to the 2nd of Nov. I need to know if my money is coming. I know I'm not alone on this but I rely on this for my livelihood. Every time I contact the Direct Express card company they are extremely busy and the system hangs up on you. This was right when the lines were open. No one is ever available. Plus the company doesn't care about you as a customer.

I sent paperwork in from where the merchant told me to do a dispute on there to get my money back so I did the dispute. They said that they did some hardship and put the money back on there but I have to wait 90 days for this dispute and then all of a sudden they hit me with a / balance. Overdrawn balance saying that I owe them because they said that the merchant got in contact with them to tell them that I did order it. I never said I didn't order it. I did order it. I never got the merchandise. They can't give me no proof on them saying that they deliver.

It's the day of the 1st still no pending deposits. I been getting ssi for 3 years now. Anyone else having this issue even on the app same problem? Or are they having problems? I pay most of my Bill's on the first. This worries me.

I initiated a dispute on July 17, 2017. They received requested information on Aug. 28th. My case was closed on Aug 30 because no one took the time to scan this information in. This information was originally faxed in. After approximately 20 calls and having faxed in the same information two more times it was finally reopened on October 4th. Now they say they have no record of receiving the fax of August 28. I would not know that it was received and not scanned in unless I was told. Now they are saying it could take up to 90 days.

I have been trying all day to get a real person at Direct Express and I get a recording "we have high call volume please try our website or try another time" then they hanging up. What a joke it is. It would be nice if you could talk to a real person a real live person instead of press numbers. But to get hung up on to talk to someone because they have high volume calls then try different times of day and get the same thing is not right. They only one phone number to use. Not happy with them at all.

I never in my life have been talked to like they talk to me when calling to get my issues resolved or should I say talked over me while I’m trying to explain what the problem is. For 3 months I have had problems with them letting people take money off my card. I have called each business and they with no problem returned my money the same day and have never seen the money back on my cards. They argue it was put back or that I have to dispute it and then ask why do I have to dispute it if the company is already put it back??? Then I try to change my direct deposit to my bank or another card and they're telling me now I have to go into an office to do it now. They are the rudest people ever and treat me like I am dumb and I am far from dumb. I have 2 associate degrees and the last thing I wanted was to be disabled and not do my job that I loved!!!

Trying to get help from US Direct Express customer service is the worst experience of my life. My father is a 75 year old elderly man now living in a nursing home and because of this I need financial statements to reapply for senior services and Medicaid. Trying to get through to an actual customer service representative is not even an option listed on the so-called customer service menu. In order to speak to an actual person, you have to press 5 which has nothing to do with my issue at hand. When the representative answers, they are the absolute worst people to speak to. Rude and incredibly short tempered with the customer is only part of the issue.

I never looked for a card, let alone asked for one. I received a letter in the mail saying they were sending me one, I threw it away thinking it was a scam, but a few days later, I received the one if their cards in the mail. I called to find out why and spoke to two different women, one of which was a different Nationality. BOTH were horribly rude, one made it sound like it was MY fault I received it. The other blamed it on the US Treasury. By some research, it looks like they are contracted by the US Treasury and the US Treasury needs to find a better way to get benefits to people that do not have bank accounts. Their Customer Service is non-existent. You actually have to put in WRONG information to the automated system when you call JUST to GET to an operator.

From the start of getting this card I knew there were going to be problems. The agents are rude. They never allow you to talk to a manager and they act as if your money is theirs. I have had money stolen off my card and sent in proof that it was not me and my whereabouts at the time and they still never put my money back. I wish I could get the check back. I hate the card. I rather deal with Social Security. I am going to file a lawsuit call the Better Business Bureau and make sure everyone that uses this card knows they are scams.

This is the worst company I have ever dealt with. There is some serious fraud being committed and I can't believe they are even in business let alone allowed to be in charge of people on S.S.They have the rudest C.S. I had my money taken from my account for 4 months and canceled card several times for the same person to get my info again and again to drain account and even email me copy of my card and say she will take my money again on first for them to treat me rude and do nothing.

Get always from these lazy no good people... I have had a refund sent by PayPal and PayPal told me they sent it... and this and Direct Express says they don't have it. I guess my money is lost in cyberspace... I told them to go over records and they have not... I WANT MY MONEY. And if you happen to get a supervisor named Barbara she is the most robotic, lazy, unhelpful waste of flesh I have ever communicated with... I'm going to corporate and rattling some cages. I don't give up that easy.

They let people clone a card and try to get money out of my account for 3 months without telling me. This month they got $600. Now the bank's trying to make it look like it needed did it that way. They can collect the FDIC money and if you don't believe me but the 585 complaints against them they've done the same thing over and over and over the seniors' money but they're not going to get away with it with me.

I went to draw out money from Direct Express sponsored bank (Comerica) and the ATM failed to dispense the funds, but the money was removed from my card! I immediately went into the bank to find out what happened with my transaction, where stood other people who were having ATM problems too. The difference is they left as happy customers because they had a "real" bank account with them, and my account is basically through a third party (Direct Express).

I found over a holiday weekend the theft of my tablet and wallet. I learned of the theft when I had an email confirmation from a hotels.com. I immediately got in contact with Hotels.com to advise them my account seems to have been accessed and a hotel book and that it was unauthorized. They told me they couldn't help me and advised I contact my card company. I then looked at my card charges on Direct Express and saw a number of unauthorized charges and called them to advise the theft which was 9/3. They asked about and reviewed the fraudulent charges and canceled the card. They told me I did get in their mail the papers to sign and return within 5 business days and to have them back by the 18th. At that time I would receive a 10 day provisional credit.

You can’t talk to a live representative. Then when someone comes on the phone they are reading a scripted line and then they hang up on you. Very poor customer service. They keep you on hold for 30 minutes to an hr or more only to tell you to keep calling back.

Scammed me out of 39 bucks in illegal fees. Yes. Was charge fees I never agreed to. Called Direct Express to dispute these fees. Very rude and was told no. I have proof with a police report card was never received. Contacted the BBB to no avail. Also contacted the FDIC.

Called customer service and the menu items all end up being routed through automated systems, with no 'speak to a representative/operator' option. So I clicked on menu item #3 to report a lost/stolen card in the hopes of actually speaking to a person. I did. The individual I spoke with, Pete, who was polite, could not help me, so I asked for a supervisor. After being on hold for ~20 minutes, which is unacceptable, the floor supervisor was not only unhelpful, but unwilling to help, continuously saying 'I can't help you,' instead of trying to find ways to be able to offer help.

Was told I did not return fraud packet in 10 working days. Did not get packet till 7th working day. Have no money for my medicine told that was my problem 45 to 90 days to investigate they had to follow procedure. They are crooks and incompetent.

Having a disability and living on a fixed income is hard enough. But when you find purchases unaccounted for, I call around sending the proof that this is an error. A few friends of mine say the same, in a nutshell I had first experience, a $100.00 loss to the Uber company. After all the calls to fix the problem, sending proof to Direct Express to refund my money, All the paperwork to retrieve my funds, all for them to say they could not accommodate me. Ok it happened a second time with Amazon.com. Again I had proof everything on Uber and Amazon's end all in my favor to be swindled again. If anyone's been sent a letter to say they cannot accommodate you and you have the proof of the error, then it's time to to get a reputable account at a trustworthy establishment.

Hi everyone. I'm going through the same thing. I am out of 675$ because my information was compromised on August 31 2018. They keep giving me the run-around. They customer service people tell you one thing and it's another police or FBI NEED TO INVESTIGATE PHISHING FROM THEIR CARD SERVICE. Also contact me at **. Lavance is my name. I'm reaching out to everyone for this. I need my money.

I was double charged for a one-night hotel stay. I filed a dispute over a month ago. The dispute department hasn't rectified the issue & didn't give me the provisional credit back. The company's fraudulent. They have been getting away with scamming the elderly and disabled for years.

I had my direct deposits going to this account for almost a year. The card was almost impossible to pay bills with and retrieving cash from it I was constantly billed to get my own money. So in May 3 months ago I made my direct deposit go straight to my checking account. It is September and somehow this company changed my direct deposit from my personal checking account back to their company without my permission and without notice.

This company is fraudulent! I have seen too many reviews of peoples money being repeatedly stolen. I do not believe it's by anyone but this company themselves. The same thing keeps happening. When you file a police report you should let them know that you believe this company is fraudulently stealing their customers money. This company needs to have a class action lawsuit brought against it now.

Well I get paid on the 1st, went to use my card and it was declined, checked my balance when I got home and it was almost all gone compared to what should be in the account. DirectExpress said even though the money is still in my account, that the account balance shows what it will be after the money transfers out to those that committed fraud on me. Three times today my account was hit for a sum that equaled all three hits each time until it drained my account and they say they can't stop it or prevent it cause they are not a bank. They are connected to CoAmerica but not a bank, so basically there are a clearing hour with the government and have no banking authorities and that I must wait until the money leaves the account. They can't freeze the taking of it even though it is still in my account cause they are not a bank and once it's taken then I can file a grievance!!! I thought what lunacy is this.

Just had $1500 stolen from my account via ‘cash transfer’ which HAS the account number and bank of the thieves, but Direct Express will DO NOTHING for 10 days until they see if the transaction goes through. My word is not good enough for them that I did not make this transaction. After the 10 days, I am supposed to call back and open a dispute, which can take up to 90 days or more. I am broke now until the last week of September and I get another SSI check. Instead of being proactive, Direct Express would rather I suffer and make the tax payers reimburse all the monies stolen by fraud. What a P.O.S. bank. I am doing all I can to have the Government drop these useless ** as the payment method for SSI and others.

The debit cards are terrible. They work but 75% of the time. I have to swipe or insert my card more than once at least 60% of the time. Their cards aren't taken by some online services because they are prepaid cards. These cards eventually stop working. Anyway, I noticed my card was nearing the end of its swiping/inserting life cycle because it was not working more often. I called Direct Express yesterday, 8/17/18, to request a new card. Supposedly a new card was sent out already on 8/13. I was floored! I didn't personally make that request. They confirmed the shipping address to make sure it's going to the correct place. Then they tell me why I'm getting a new card. Apparently their systems may have been compromised so they were sending me a new card. I find this to be suspicious, so everyone watch out. How can we trust banks anymore?

I would like to share the few experiences that I ran into while dealing with this company. I am a realtor, and my client is an Direct Express customer. While trying to just get my clients bank statements, so that we can underwrite his new home, we encountered a website that only prints out transaction summaries, and then when calling the customer service, they would not email or fax any bank statements. They said we have to mail them. So, they did, but they forgot to include the last page on two of the statements.

On Monday 8-13-2018 I discovered that my Direct Express account was cleaned out last Saturday 8-11-2018. Someone called Direct Express ordered a new card and then was allowed to take my money. They requested Direct Express grant them card less benefits, without verifying it was me. Direct Express did nothing to verify it was me, no security questions or phone call to prove it was me. I just activated a new card last Thursday and it didn't seem suspicious, they have been contacted about this happening by other Direct Express customers, yet they allowed it to be done again. I was taken for $4.00 card replacement fee and $563.33 MoneyGram with a $12.00 fee, in total it comes to $579.33. I will be taking legal actions against them and Comerica Bank.

My SSI gets direct deposited onto my direct express card on the 1st of every month! Well on Aug 1, 2018 I called to verify that funds were available to pay my bills. Recording said that I had requested a new card and this one was now deactivated and new card had been issued. Confused I called to say I never requested a new card that mine was working fine! Too late, have to wait for new card now. Well the card didn’t come in mail till Aug 9th. When I called to activate new card it didn’t have my money on it.

I called to request an expedited replacement card. I notified them during the call of my address change. Was willing to pay the 13.50 to have my card in 2 business days. Sat at home the entire day for UPS. Rec’d notification that the driver attempted to deliver, but no one home. Called UPS and is covered that Direct Express gave UPS wrong address. Requested new card which would arrive 2 days after my rent was due. The rep said she would submit a fee reversal ticket for the initial 13.50 and the second ticket for 13.50 +4.00 card replacement fee. She said it would take 5 business days, so to call back after the 10th if not resolved. I asked why it would be investigated since the 1st rep clearly sent to wrong address and she said she couldn’t guarantee it and that they would listen to recording. I stated that I was disabled, not stupid because I know my address.

Our social security check gets put on this card one a month. On Aug 2 a phone call was placed to this company stating that it was me and that I lost my card and wanted the company to send a money gram. The only verification Direct Express made to the person verify that is was supposedly me was name, address and SSN. Direct Express then sent my funds to a person claiming to be me over the phone, the person then received every penny in my acct just by knowing those three pieces of my info and just like that my acct was emptied.

My experience I read exactly has happened to me that I just read about a 64 year old man. I went to Chase Bank and I went and withdrew $300 and the money never came out. I called Direct Express. They sent me a package. Told me that if I filled it out and sent it back within 10 business days I will get provisional credit to my account until they finish their investigation. Today is the 10th business day and there's nothing on my account. I'm tired of them saying they understand how I feel. They have no clue how I feel.

4 charges were obvious fraud, I canceled the card during an Uber trip charged for $200! Charge had to go through then I protest the charge. I was told, "What a crock," I filed police report, filed fraud forms & submitted to Direct Express fraud dept in the allotted time. The investigator DANIEL, whom I've left 3 messages on his voicemail 8 days ago and promised a call back within 24-48 hours, NOT! Declined fraud because I had used my card with Uber a previous time? And the other at Walmart.com, not used on my account or email there, denied because I have a Walmart.com account! Hello Daniel, come back to planet Earth! So do 200 million other people! What a lazy derelict! Not to mention I think Comerica Bank and Direct Express is a scam and SOMEONE (s) are getting very very wealthy on taxpayers' backs!

First of all Direct Express is forced on you at the Social Security office otherwise no one would even engage with these people. They're a bunch of low down double talkin no customer satisfaction Bandits. For instance if you want to find an ATM with a free withdrawal without having to pay $3 you best look long and hard because there's two and one of them is closed after 9 to 5 so you can see how accessible your money is. 2 you can't add anything to your account. You can't make a deposit. You can't transfer. You can't do anything. All you can do is get your money from Social Security.

Direct Express double charge me for credit card and card fee three times. They said they would refund my money 3 times. They lied. They are refusing to give my money back. They admitted fault saying it was their fault and still no refund. Every time I contact them they say, "Oh will submit another form," but no refund.

I authorized a payment to AAA...$81.00. On my statement that Direct Express sent to me, they show an additional charge of $22.24, the same day I authorized the $81.00. Talking to Direct Express is like talking to a wall. They don't know why it shows two charges. I told them that all I was doing is reading what they sent me. I authorized a car insurance payment of $311.12...and the same day an additional charge was for $162.02. Now, the Direct Express says it is not what shows on their computer, but it does show up on my monthly statement. Why have a statement sent to me if it doesn't match what they have on their computer. The Direct Express people are unable, or won't, understand why I am contesting these charges. I told them I never authorized them. Oh, AAA said they only received the $81.00, car insurance only received $311.12, I wonder who got the additional money I was charged.

I have been a Direct Express debit card user for over 5 years and I have been illegally charged each time I use my debit card. I demand that Direct Express be investigated and prosecuted for illegal debit card charges. I further demand that Direct Express accounts be frozen and its owners be prosecuted. I demand $80,000 in damages which I plan to file in court.

When I tried to get funds from a Chase ATM, using my Direct Express debit card, the ATM did not dispense money but deducted the requested amount from my debit card. I looked online for all rules regarding use of the Direct Express debit card. It specifically states that when a dispute is filed, if the dispute form is filled out and received By Direct Express within 10-business days they snail-mail you the form but accept the completed form(s) to be faxed to them. (Why not fax (or email) the forms to us). It states that the investigation may take up to 45 days but, "a provisional" credit in the amount of the dispute will be put on the card.

On the 21st of May, 2018 I called to check the remaining balance on my CashPass card. I had switched FROM Direct Express originally in Minneapolis, Minnesota three years ago. The balance was $3.00 and some change. MOST, if not ALL Social Security recipients were issued this card eliminating paper checks. I did this to obtain a PayDay loan. However, in calling my CashPass card, the automated voice system had "trouble reading my card number." Maybe it expired. So I go to the Social Security Office in my neighborhood, they tell me to call Social Security and contact Direct Express. I did so. They mailed me a NEW Direct Express card. The remaining balance on my OLD card was transferred to my NEW card. The customer service representative said that my monthly benefits would be deposited on the NEW Direct Express Card. Mind you, this NEW Direct Express card has no balance, whatsoever. ZIP!

I've been receiving Social Security for only 5 months now and Social Security refused my direct deposit request, put my benefits on the Direct Express card without my permission. 2 payments were posted to the card without trouble but by the 3rd payment, the card was used for money transfers to Azerbaijan and for other purchases, none of which were done with the card, nor by me. Essentially, my benefits were stolen. I reported and disputed the transactions and was issued a new card. Most of the disputed transactions were reversed and money was returned but within a week, reimbursements were reversed, re-posted, reversed, etc, and after I'd removed the money, via ATM, at considerable transaction fees, Direct Express reversed the reimbursements again, resulting in an overdraft on the card!!! Again, my money is gone.

On 1-3-2018 I went to Walmart in Toccoa, GA to obtain money order for my rent. To money order machine quit working as I was trying to obtain money order. Did not print receipt so service manager wrote me a handwritten receipt. I checked my balance there in Walmart and the money ($283.00) had been taken out of my account. Proceeded back to the apartment complex and deposited my money order at which time I checked by balance on Direct Express and it had been debited back to my account. Walmart called me and said the money order machine was working correctly now giving customer a receipt now. I proceeded to go back to Walmart to purchase another money order.

May 1st 18 I had my card stolen, May 2nd I filled a police report, then filled a dispute, 5-3-18 person arrested who stoled my card. Police finding credit cards with ID's of me and several others, charged... case solved, you'd think right. Mind you I sent in police report plus... all needed, and kept contacted with Calvin a Direct Express card advocate, open closed case to most. But not to a non existing, no email. No phone number ghost level two... and .99% of the time you can't get thru to Direct Express... I'm still awaiting word about this.

Literally the worst customer service next to Straight Talk. I called in because there was supposed fraudulent charges on my card so they suspended the whole account as I’m on vacation and tell me they can’t do anything about that. I’ll just have to wait for a new card which will be a few business days. I have a job that starts and when I explained that to them I was transferred 6 times hung up on 3. As soon as I get my money off this card I’m done with their services and I would suggest anyone else who has this card. I’ve had it for about 5 years and it’s always something. FIND A NEW Company soon.

Hi my name is Janet **. All my information was stolen and every time I order a new card it keep getting change and send to whoever stole my information. When I call to get a new one they keep let the person get a new card. My SSI check keep being stolen and when I order a new one they keep charging me. I put in a claim and nothing has been done. I been going through this for five days and no one has answers for me. They keep send me to a, different department and no one answers the phone. I need help asap and I have a fraud case open and nothing is happening. I needs my money and new card asap and for someone from the fraud department to call me like now. I'm going to the police and reporting this company and the news.

Hi. I am writing this review to let people know do not go with Direct Express Debit Card Services, they are very unprofessional, and the Customer Service representative do not provide good customer service. I was waiting on a debit card that was shipped out on the 30 of April. I was told that it would take two business days to be delivered to me. I now find out that it was shipped out Tuesday. And will not arrive until Thursday. The representatives will tell you anything just to get you off the phone. One even went as far as to yell at me on the phone. I have been with Direct Express for years and if you have not gone through what it is that I went through just wait. They will do you the same way too. They do not know how to treat people. They treat and talk to people like an animal. After 6 years with them I have decide to leave Direct Express. And if you have them you should leave them too. You are better off going to a bank.

I have had my card declined many times. Today as well as another time I had to buy groceries, went to Walmart like I Always do to pay bills, shop and grocery shop. Card declined! There's $209.00 in the account and finally had to use my Credit Card at $65.00 interest each month. I will have a higher daily rate because they declined it 3 times tonight Again... You can't do anything, they do not care and it's too costly for people struggling to make ends meet. They give 1 free atm cash out as well as being charged to use it about every place I go anymore.

Recently I tried to withdraw funds from my account only to find out that it was locked because of suspected fraud attempt. While thankful for this, I was never notified and no declined transactions are on my account history. This incident occurred on 3/26/18 and I found out on 3/30/18. This delay and the information given to me by their representatives cost over $25.00 since I had to have the new card expedited only to find out later I was able to receive a cardless wire transfer through MoneyGram. While I was fortunate enough to not fraudulent transactions to dispute, the failure to disclose all transactions, I was unaware of the identity theft. I could have saved both fees if I had known of the incident sooner. It's sad how they treat customer.

I open a dispute on November 11 2018 and as of February of this year I got the letter saying that I won my dispute and my provisional credit will be issue as permanent credit here. It is April 15 and my account still saying neg balance. I call and spoke to level two. They say issue a tracker and some even say they will even email their supervisor and to get it resolve to see why I haven't got the money. They all see the same thing where the dispute was won in my favor so why I haven't gotten my money and sometimes I can't reach them because sometimes I get hung up on because high call volume. I feel like no one is looking into this. It just sitting there and I haven't got a phone call. No email, no mail, nothing. Just when I keep checking my balance thinking it been resolve it hasn't. I really need to be look into because this doesn't make any sense. It shouldn't have to take almost four months to get your money back.

I was recently hacked. Direct Express allowed 27 fraudulent withdrawals from my account. They never contacted me while this was back to back charges from NM. I've had account for over 1 year. My transactions never reflect any activity of this nature. When I discovered this I was told all I could do was report card stolen. I got new card along with a letter stating it would take 90 days. I have bad health. I have Dr appointments, treatments, and can't pay my rent, subject to be evicted, can't pay car insurance or payment. They have no option to get thru to fraud dept. I talked to many supervisors that promised to put me thru but due to heavy call volume was disconnected. Then they have nerve to charge me 4$ to replace card.

I recently had my information stolen and promptly reported it to Direct Express. I was sent a dispute package in the mail. I received notice that the merchants had provided adequate paperwork stating that I had authorized the transactions, which I did not! They then told me to pursue the merchants myself to recover my money, which is nearly impossible. I was initially credited the money when I disputed the charges, which was quickly revoked upon their erroneous findings. When I checked my statement, I discovered many errors in their system, where money was credited twice and removed, then credited again and removed again, then there were supposed amounts that were credited and removed that didn't exist. In summary, I'm leaving Direct Express ASAP. DON'T TRUST THEM!!

I had an issue not with Direct Express but with ATM belong to 7/11. I tried to get 400$ and the ATM wouldn't let me so I went to the other one and it tells me I don't have enough money so I went home, I checked my account and it shows that 7/11 took the money but it did not give it to me, so I called Direct Express and I explained the situation. After 5 days my money came thru with no issues.

I would not recommend DIRECT EXPRESS to anyone in my family, friends etc. Direct express has poor customer service and is unhelpful when you ask them something. I DO NOT TRUST THEM and I don't think you should either.

I had ordered a new card after seeing purchases that I hadn't made. Paid the extra money for two day delivery only to have it take 5 days to reach me anyway. They didn't refund that money...but Ok. Then when I received it 5 days later which was the day AFTER my Social Security check was deposited to the account only .58 was in the account. They tell me that someone took it from an ATM on a brand new, never opened, never activated account. Then they say, "We will send you a packet to report the fraud." That never came... "But that even though we are fully aware that you could not have used or taken the money it will be at least 90 days before you will get any money back." Didn't receive packet. Never got money back.

This is the most horribly, inefficiently run company ever! Chase Bank in New York checked my account to see if we could take $1,000.00 with no service charges. The teller confirmed we could withdraw with no charges, but never took the money from DIRECT EXPRESS! Spoke with branch manager at Chase; she did a review of transactions for that date and found no discrepancies. Yet, DIRECT EXPRESS has debited $1,000.00 from my account.

I had my funds stolen off my card, which my card number was stolen on 3/2/18, I got unauthorized purchases on my card and been trying to open up an dispute with a level 2 representative, but with these high volume of calls is making it impossible for me to get my money back. I am tired of getting the runaround and running into this high volume call answering machine. I got bills to pay. I ain't got time to play no phone tag with these fools. I want my money back. They need to open more lines cuz one line is so ridiculous! This dispute needs to get going as soon as possible!

They said my card was being investigated, they have not told me why and they have my money. Please help me with this. I have moved and all my mail isn't came in yet. So my phone number is **. I have been watching for someone to call me for three days now. They have all my money. I HAVE RENT TO PAY. I cannot pay a late fee. Thank you.

I have had problems with this card for over 4 months. I am homeless have no money. Social Security issued Direct Express debit card. Law states social security has to be there by the date it's supposed to be. I contacted Social Security. They said once they released the funds it's not their problem. There is nothing they can do. What a bunch of crap. I have had various conversations with Direct Express. Comerica sponsors the card but the gentleman I talked to said "he has no clue who they are." He had worked there 3 years. I asked Direct Express. They cannot say who they work for, who is the employer. The address is p.o. box out of San Antonio Tx. The Better Business Bureau doesn't know either.

My account's been tampered with by unauthorized activity on card on the 1st to some place called Edgar International. A new card was issued, then shortly after I got the NEW card, it started happening again but this time it declined. I never lost the card nor was it stolen to begin with. I tried to resolve it by going in to ss office, and they said it was nothing they could do. I called and all they did was issue me a new card and the same issue... WTF is going on, never had this problem until now.

What a nightmare! I understand they have to be careful in this situation BUT how do they expect me to fill out the paperwork accurately and get it back in 10 business days when the paper statement they sent me has mistakes on it? And for one of them to say to me “allegedly” to me I think is unacceptable to say the least. They should call it “go broke trying to prove you’re not a thief”. My card info was hacked and that’s scary BUT dealing with them is worse. I called them on the 2nd but they put the start date as the 6th. Nobody can tell me how that happened. I’m now waiting their decision. I’m curious to know HAS ANYONE been able to beat the two days and get ALL of their money back? I know I’m too late but I wish everyone good luck!!!

I'm still waiting to get my money since September 4th of 2017. I save my money for two months to get a place to live to only have it all took from me but Direct Express said they were giving it back to me cause they see what happen.. well it's been months and I still haven't seen anything. It done put me on the streets, borrowing money thinking I'll be able to pay back... Do anyone ever get their money back or have any good experience from this company? I mean how what do I need to do to resolve all this? I mean I talk to a lawyer by all this he telling me he goes to talk to the news get the news involved... Is this the only way to be heard?

On 12/30/2017 My husband tried to use the ATM. He noticed that there was no money coming out. He thought it was something he was doing wrong. He was slightly inebriated (lol)! He tried a few more times and then he got mad at the owners of the store he was in. The police were called and they told him to show them what the problem was because he was excited. Then he tried to get the money out again and the officers gave him a sheet of paper with the owner of the ATM's number on it and their badge numbers. I filed a dispute with Direct Express and received a provisional credit. When my husband got his benefits on the 1st, His check was 180.00 short!

This is the third time in just over a year that my account has been hacked. The last time was one month ago. This time all my money was withdrawn from 3101 West Tennessee ATM. And all on the same day as my deposit. I am in Florida!

Well everyone, for one it is unfortunate that we all have these negative experiences with Direct Express and even more unfortunate that we all can't come together and share our bad experiences and form a group to protest to Washington. My experience is written a few times here and it discusses the sly way my account was compromised. I was lucky to the fact that I reacted quickly to save my money. If I hadn't by now I would've been on the streets. My apartment complex has no grace period and more than that has no compassion. So since the person that was able to compromise my account has nothing but a cancelled credit card had help from the inside. Yes, I'm saying Direct Express. From what I have gathered speaking with them for approx. 4 hrs. throughout the week, this is the only answer.

It is a debit card, so you can use it to purchase items, however, if you wish to access the funds such as to pay bills, they charge you $1.50 to transfer the funds to your checking account. Takes about a week. So now the benefits are done, I have carefully removed the funds, leaving the $1.50, and I want to close the account. FAQ says to call their customer service #. Yet the menu selections do not let you access this service, nor does it clearly get you to someone. And they hang up on you if you try more than 3 menu items. I have been hung up on 3 times. Each time I had to enter the card number just to be kicked out. The last time I got kicked out because of heavy call volume. Not worth any more of my time. Do Direct Deposit if you can.

Majority of time when I call the line is so busy I am kicked off. When I do get through, when I am transferred, the line is dropped. It is impossible to get through to someone, I have been trying for 2 months. When I finally reached someone today, I asked about emailed statements, because we need it for emergency services, I was told by a supervisor they do not email statements, only standard mail, and that I should make an online account with Direct Express, however the online site only gives the last 4 months statements, so you have no access to statements before that, period! When I complained that we should have access to OUR OWN STATEMENTS, I was told there was nothing they could do. This service is TRASH. I don't understand how a service offered by Social Security, can be so bad.

I had a few issues with so I had to call Direct Express, I didn't have an issue getting anyone on the phone. The few time I called that day, but honestly, most of the people who did answer were about as helpful as a blanket in the desert sun, hence the MULTIPLE phone calls to resolve 1 issue! Completely short, rude and all around indignant. They acted like it was a bother to them to answer my questions and explain things to me about my own money! As if they weren't getting paid to do just that! They almost act as if they think they're better than you. The one woman pretty much told me if I didn't like their policies that I should just get a "real" bank like most people.

Worst company ever. Right after my daughter's SSI money was deposited on her card this month, it was stolen by someone in San Francisco (we live in Los Angeles). I filed a dispute and was told it can take up to 90 days for her to get her money back! No bank or credit card company that I've ever dealt with has ever taken that long! What's sad is that this is people's sole income and they are disabled so who can wait that long to pay rent or bills? How do they expect people to go that long without money? I immediately got direct deposit for her but, I'm just very sad that Social Security entrusted this company with their funds knowing their crooked, unethical practices.

My mother has a card with Direct Express. On January 3, 2018 her SSD payment was deposited to her card but she was unable to withdraw money at an ATM nor was she able to use it for POS transactions. When she called Direct Express she was told that there was a fraud suspension on her account but also stated that she could access her money at a Walmart money center or she could use it as a credit transaction. Today she tried to pay her copay at the doctor's office but the card declined. She called them again and was told that her account was compromised and that they were issuing her a new card. When she asked the rep when the fraud took place the rep became indignant and belligerent and refused to provide my mom with the info. Then the rep insisted that my mom take her off speakerphone. My mom asked to speak to a supervisor and the rep hung up.

The Direct Express card keeps saying invalid pin. I've had this card for two years now so I know my pin and never had a problem. Ever since the money was deposited on the card I haven't been able to withdraw it. Nobody answers all of the numbers I've found to get through. All I was hoping for was a human being to speak with to reset the pin or whatever to get the money. This crap has put us in a bad predicament where I had to take a loan just to pay the rent. My job pays for my car and other bills (which I don't make much being a single mom.)

I had to pay a company called Ciliv. Settlement charge 300.00. Paid off 3 month. Found out the company had no business taking. Contact Direct Express to get refund. No luck. What a crock of bull. Gave all information to them then I request the information back. They said they could not help. No the other trying to get for criminal intent. I pulled my account. Went back to the back. Stay away from them. If I could I give them a F for failure.

Employees at Direct Express posted my disability benefits early to a place in Indiana where I do not live while I was in a nursing home recovering from three strokes I had. And thieves were at the EXACT place at the EXACT time and stole all of my benefits for the entire month. This means someone at Direct Express is stealing from disabled people.

Do not ever get one of these cards. You can not get a person on the phone. You can call them all day and night and they will not pick up. They hang up on you. Mine is suspended due to fraud and can't report it.

If there was a negative star rating, I would give this company a -100! Hudhomesusa.com and Direct Express has debited my account for 49.90 a month without my authorization from 12-2016 to 9-2017. When I contacted Direct Express about this and filed a complaint, they were rude and found in favor on their own behalf. I did NOT approve anyone to take money from my measly disability payment. I am blind and had no way to see what they were doing for at least 6 months only because I happen to check my account on the day it was deposited and heard this charge for the first time. This is a bogus setup to rip disabled people off. I wish someone would investigate these rude ripoff scam artists!!! We are helpless against this ripoff corporation.

My experience has been HORRIBLE!!! First it took me 3 days to talk to a human to report the fraudulent charges on my card. Would push 3 to transfer and phone would go dead over and over again! Then was told to call back in couple of days to get SR#? WTH?! Fraud happened 12/1&2. It's now 12/7 and I finally have an SR# and cancel card, have new one issued. I finally received forms and new card on 12/16, last Saturday, 9 days later!!! I called them again and asked them how they expected me to get them BACK to them by 12/21... 10 business days, no clue!

It's scary to think that our government-issued money is being handled by a bunch of hamsters. Direct Express is the MOST PATHETIC card system, website and app I have EVER encountered. Customer service DOES NOT EXIST. The website is ALWAYS DOWN...and they blame the user... BS. How am I supposed to pay MY BILLS ON TIME. I can't even log on with ALL the CORRECT information, plus most places won't even accept this card. I know why... It's a joke!!! I am disabled, I don't have transportation, now I have to WALK in freezing temps, ice and snow to find an ATM to HOPEFULLY DRAW out enough cash to pay my bills. PEOPLE... THIS HAS GOT TO CHANGE!!! I am writing some officials, maybe Trump will get something done about this life threatening situation.

I have had a Direct Express Card since 2011, and my husband now has one also. I have had to have a card replaced and inquire about fraudulent activity. I have had one case of fraud, which I was able to get the vendor to remove. I used to work in credit card fraud and risk and this is easier. I have two complaints. One is that I was a representative payee for two foster children for a while and all funds were put on my card. Personal and payee funds are not supposed to intermingle.

On November 6, 2017 I called Direct Express and disputed two charges that I did not authorize on my card that were made by a business I did not know nor did I have an account with. On November 6, 2017 I made a verbal dispute with Direct express. They told me they would be sending me papers to fill out and send back to them. I received those papers and the same day I received them I filled them out and mailed them back to direct express in the provided envelope. 10 days later I STILL had NOT received the provisional credit I am entitled to under the EFTA Act.

The man was very rude. He kept interrupting me when I was talking. I can imagine how the unfortunate people who are on welfare are being treated. My call was for my retirement which I deserve and my money. I hope I never have to call them again. They need customer service training. They won't have a job if it were not for us.

ATM did not dispense Cash... But money taken out of my account; I'm sure everyone has had this happen r will... I filled out paperwork. In details. Time date. Location... etc. of what happened. Faxed and mailed it in. Provisional credit was due by today Nov 16. I called and they said for me to write in detail what happened. Are you kidding me. I did that on first report. So I'm doing it again. Mind you. I'm stage four lumina blood cancer. I'm sick. No food because they took $302.95 out even though no cash came out the ATM. This company's a joke. Social security needs to fully hear us out. This level two dept don't know what they're doing. I can't even explain how mad I am. Who does this to others. Sorry but this dispute team reminds me of the workers in Wells Fargo. Got the that went down. I feel they are doing the same.

Never had been treated so horribly in my life. Disputed charge and all day was told being transferred to dispute, fraud etc... got nothing but put back in the loop ALL day. Finally shut off card. 5 to 10 days my butt and when you call like they tell you to do you are reprimanded. The first thing I am going to do when (IF) I get the card I am getting a prepaid visa. How am I going to pay my rent? Just because disability assigns this to you does not mean you need this. Get rid of this. They will never help you! I gave 1 star because I couldn't give no star.

I had a fraudulent debit on my card and I have yet to have the funds returned to me. They hang up on you when contacting claiming. The lines are busy no matter what time of day you call. Their call center tree is designed not to answer. I intend to sue if that is what it takes for resolution.

I give this company zero stars but that's not an option. This company will steal your money. I'm a disabled army veteran who has my disability check go on to the Direct Express card. I went to the ATM November 1st after my check was deposited and tried to withdraw money for my bills. There was an error and the withdraw didn't go through. The company who operates the ATM said the transaction was not completed and clearly shows I did not receive any money. Direct Express took the money out of my account anyway.

If you ever need to dispute a transaction, you can just forget it!! This company is the worst when disputing charges to your card! They don't have a way to do it online or by fax. You call and get transferred to people who can't help you. Then when they finally transfer you to the fraud department, you get a voice recording that call volume is high and to please call back! Social Security need to find a new company to do business with, because this place is a joke. Do yourself a favor and close your account with Direct Express. You're better off with NetSpend or a major bank!

Had someone change my pin transfer money. Had to file claim. Was promised money back on acct. Still over a month later no money. Filled out all paperwork. Made a police report and still cannot get through. I will never use this company and it is illegal to carry MasterCard logo without complying with their rules.

Mind you social security refers us to this company so I thought there was nothing to worry about. I never did any checking up on this company because I thought it was safe. My son had his spending money stolen by a company in South Africa a few day ago. SUPERBALIST.COM A DIV, WCP. I wanted to check it out to see what it was and it was a clothing company based in South Africa. I can't even call them to dispute the charges. Which I mean you know you can't call Direct Express because they will only transfer you and disconnect that's if you even get through. We had been calling for 3 days and finally go through today and then we were transferred and hung up on several times.

My card was billed by mistake from my storage facility and they canceled the payment. It's been three full days and Direct Express has not returned the money to my account. I have tried to contact them for the last two days from the hours of 5am till 8pm and I can never get anyone to answer the phone. It puts me on hold for over a hour, gives a message saying they are busy and to call back or it just completely hangs up on me altogether. I have contacted the BBB. Something needs to be done about this.

I got this card in Jan of 2017 from the state of NJ. NOT ONE TIME IN THE LAST 11 months has ANYONE EVER picked up the phone. You go thru a million prompts and then a recording says they’re busy helping others, call back AND THEN IT HANGS UP. I’ve been calling for 11 months. REALLY? This is total ** and discrimination. I plan on getting a lawyer. The state of NJ should be ashamed!

Attempted fraud by Direct Express. Called my card today. They had it on suspension cause some merchant they knew were fraudulent, attempted to take funds from my card. They said I had to cancel my card which takes a month. I refused. They say they are sending it out to know last address which I no longer live. Payday is Wednesday November 1, 2017.

My grandmother lost her Direct Express Card. When I call this company they refused to talk to me. My grandmother has dementia. She's 91 years old and does not know what they're talking about, but the lady still refuse to talk to me. I mean she was really really rude. This company is so horrible. I only wanted to ask her if there was a way that my name could be added to be a representative for my grandmother, But the lady kept saying, “If you keep interrupting I'm going to have to stop this call.” I don't even know if she replaced the card or not because I wasn't allowed to get back on the phone to hear what she was saying to my grandmother.

I only gave the card one star because you have to do so in order to leave a review. I have been unable to use my card since last month. I didn't realize that my account has been locked until this week. When I used my card last month, it declined and I thought it was just an error with the Micros system at the place of business that I was using it. No biggie. So when my benefits were loaded this month, I attempted to use the card. It was declined and I couldn't withdraw money from ATM. I have been calling Direct Express??? So when my benefits were loaded this month, I attempted to use the card. It was declined and I couldn't withdraw money from ATM.

Direct Express has made my life miserable with their handling of funds. I didn't get my check this month, cause they are stating I was sent out a new EMVP card whatever that means. This is the first time I had this dilemma with this company. Long story short each time I try to contact customer service, I always get a message "I am sorry we're experiencing high call volume. Check us out on the web and review your account bal, or call back at a later time when call volumes are lower."

I have been calling DE. SINCE the 29 of Sept. To get hung up on every time. Mind you this is after hours of waiting for them to tell me there is high call volume. When I finally do get someone on the line to ask where my money has went they tell me they have to transfer me to fraud department every time I get a recording of high call volume and hung up on!! I'm missing a lot of money and me and my child have no food to eat and about to lose our electricity. I tell them how urgent it is to resolve this problem and they just don't care and are very rude. This has been going on for over a week.

I was supposed to receive my card in May. It never arrived. I called them a few times till after a few weeks!!! I finally got through to a representative. They told me they need more ID. I faxed them my passport and social security card. After another few weeks!!! They finally told me the fax was not clear. I refaxed it. Waited it should enter their system. Called. Called again. Called again. After another few weeks the verdict came again; the fax is not clear. I was so frustrated. Something that could've been done in a matter of minutes is taking forever.

Twice in the last week money has been taken without my authorization from my acct. When I call Direct Express, a recording comes on that says they are busy, so call back later!!! My S.S. check is deposited into Direct Express each month and it is all I have to live on. The government recommended I use Direct Express!!! What is this!!! These people do not want to help you... I beg you do not use them!!!

Too much to explain, but in a nutshell the customer rep named Linda was extremely RUDE and told me that HE was not going to play tennis with me with something that wasn't my fault and with the money they're refusing to put back in my account. Spoke to a supervisor name Erica and she was just as RUDE. My card was ran twice and according to place where I purchase something from, they already approved the purchase and release the other transaction.

My wallet was snatched during a burglary 7 weeks ago, thief guessed my pin # which was my DOB went to an ATM near my residence and drained $300. Thief is on camera at location through store surveillance and PNC ATM. 24 hours later police return my wallet found in a residential area. It took 2 weeks to get fraud packet. I gave all info including police report # and direct dial # to detective handling case. After 7 weeks waiting my claim is denied, reason, they think I loaned the card to someone or gave my pin number out. Also because I used that same ATM to draw rent and buy money order a few days prior. I'm going back to my old bank, I've been crapped on royal by Direct Express. I suggest run if you're with this company to a real bank.

By far the most dishonest and morally corrupt banking systems in the U.S. I was hit with $350 of fraudulent charges, made with a "card" in Florida. I reside in Washington state. I followed their guidelines for refund to the letter. But, when they were questioned about their own deadline, their answer was "Well, we didn't get your paperwork". I had the delivery ticket from the US Postal service saying "Delivered". Customer service NOT helpful but literally combative. If no else will say it, I will. Direct Express directly STEALS money from their customers.

WHAT A JOKE this is! You CAN'T connect to a REAL person to ask questions, INCLUDING closing out your account or getting the remaining monies back that's left in your account. You are only allowed ONE free withdrawal of YOUR money once a month, and unless you use ATMs at selected banks, there is a fee. My complaint is not the only one, I know, but my question is WHY does Social Security even SUGGEST using Direct Express??? There are people who only get $300-$400 a month to LIVE on! Imagine how tough it is on them!

I will not waste my or your time repeating. These stories are common and true. They are. I would just say cancel your card. Use a Walmart card, use a bank, do something but get away from this card asap and hope their problems and practices of their morally challenged employees' practices don't follow you. Their behaviour and practices are often criminal and at best ethically degenerate. The character count and the value of my time, limit further warnings and citations of their malpractices. Run.

In August 2017 I found almost $4,000 IVR transferred from my account to a Wells Fargo Bank according to the routing #. I called customer service to tell them and they said they can't do anything until I fill out a form they have to send to me. I still have not received the form. I called them back to see if they would put the money back because it was not me and they will see that when they investigate. I asked her what am I suppose to do about my bills and the wench at level two told me my personal business is not hers. I told her my money is my personal business and said there is nothing she can do. CAN SOMEBODY PLEASE HELP!!!

My mother is 80 years old & receives social security. She called the Direct Express number to check the balance on her card. $1100 had been removed from her debit card, UNAUTHORIZED. We called Direct Express for 4 days could not get through, finally they tell us it was IVR money transfer. My mother would not, will not or did not authorize ANYONE to remove anything from her account. How does this happen? The company is dragging their feet, meanwhile my mother can't pay her rent, life insurance, lights or gas, not to mention FOOD! Where do you go, who can help you? I'm at a loss.

I have tried for over a month to create a login for Direct Express. The page shows a message stating 'New user registration is temporarily unavailable'. I was told to download their app. The only device that I have that it would install on was a KODI TV box, but it only works on some smartphones. Talk about amateurish programming!

So my dad's card expired last month and they sent him a new one. Turned out to be the wrong card so they sent ANOTHER new card. Mind you, he suppose to get his SS on the 3rd and he hasn't been able to pay bills or eat! We got the card today, activated it and it says he's -$12.47! So we call and ask why and the customer service was horrible! The people are rude and have no consideration for their customers. And they have the nerve to tell us not to get angry when they ** up! And hang up when they don't hear what they want.

I had Christine call me from Direct Express and their team was able to stop the transaction and handle my problem. Thank you Direct Express.

I have direct deposit for myself on disability, but have a direct express card for my daughter, where I am the representative payee. Ever since I enrolled for my Direct Express card, I have tried to set up a web account, so I can use the web to administer and see my info. However, every time, it does not allow me to register, get a new id, or password.

I'm a senior citizen that has been taken Fraudulently advantage of & am still in need of a refund that was returned by the merchant on 5/3/17, in the amount of $129.95, and "Direct Express" is refusing to give me my money back, and keeps lying to me with saying that I already received the funds back to my card and was done on 5/3/17, which is NOT TRUE!!! I Never received the refund back on my card, I am just told that I did by the customer service reps. It is unfair to be taken advantage of when all I'm seeking is what is Rightfully mine and is TRUE & FACTUAL! Obviously, someone is a thief and liar at Direct Express and I'm appalled by it, and need help Please!!! It's been almost 3 months now that I've been trying to resolve this issue & am tired & feel so helpless!!!

After 1 year of trouble free use, I received a call from DE stating THEY received a call from MasterCard questioning an international charge. I quickly refuted the charge. The card was then closed and I was offered a new card, of which I would have to wait over a week to receive while my remaining funds remained in limbo or; I could pay $13 for an expedited replacement. I was also told to check for other questionable charges and I was given THE number for DE to request what amounts to a theft report. After I checked my account, I saw nearly a dozen fraudulent charges from at least three different vendors (over $200 in purchases all totaled). When I called DE is where the insult on top of injury began. ONE number for the entire operation. You get a menu with some six options. Good luck getting a real person. All but one of the options inform you of "high call volumes" and invite you to "try calling at a later time" with an abrupt, automated hang up.

On the following dates: 7-2-2017, 7-3-2017, and 7-9-2017 five transactions were made on my Direct Express Card that I get my SSI payments on. The total stolen from me was $484.54. I reside in Louisville, KY but the transactions were made in California, San Francisco & Sacramento to be exact. I called on the 9th of July to report these transactions because I had called my card to check my funds. The amounts stolen on the 2nd and 3rd were so small that I hadn't noticed. I spoke to someone after 9-10 attempts to get through to the fraud services department. The excuse I kept getting was some crap about high call volume.

After having my information stolen, Direct Express has twice sent a new debit card to thieves. I had to pay each time $14 for the fraudulent card shipment, $4 card replacement fee, and $14 shipping of new card to me. I am allegedly eligible for a waiver allegedly processed after the fact... a program I'm not sure truthfully exists. I'm now struggling to receive needed information from them to have my direct deposit set to a real bank account. While a company that scams its own customers is bad enough, one that accepts vulnerable, underserved customers from government agencies seems particularly cruel.

I was shorted at an ATM however funds were still withdrawn from my Direct Express card. I called the 1-800 number for the bank that owned the ATM. They were extremely pleasant, agreed with the fact that I was shorted, said they would not dispute the shortage and gave me instructions on how to report this to Direct Express to get the money reimbursed onto my acct. I have read numerous reviews regarding the dissatisfaction with Direct Express, extremely rude customer service, lack of resolve of the issue at hand, etc. On May 3, 2017 I was shorted at an ATM. Direct Express customer service said I needed to speak with a Level 2. It took 6 days of numerous daily calls at all hours to be able to get in queue, as they say, to wait up to 45 min to speak with a Level 2. After numerous phone calls I received a provisional credit in the amount of the shortage.

Every three months I received a deposit to my Direct Express card. I have not received my deposit and I cannot get customer service to inquire about my deposits. I just want an explanation about why the payments stopped.

So I had made purchase online and a pre authorization payment was taken out. However the product was not going to be available so the online company said the cancellation was complete and the funds should be available. I checked the card balance, not there. I was told wait 5 days, checked 7 days later more money was missing and I hadn't used card. When I checked transactions the pre authorization was put on there 5 times which left me with 2 dollars. When I called I was getting a huge attitude, put on hold for almost 40 minutes, and told I have to wait for packet for unauthorized use of my card. 2 months later no packet and guess what no refunded money and the online company sent me copies that they only charged once and that it was shown to be refunded. This card is such a scam and I believe they are involved in some type of fraudulent activity!!! Please someone help us. This isn't fair.

My SSI payment was put on my Direct Express Card on June 30, 2017 at 1:00 AM. I went to a Chase Bank ATM to withdraw the complete payment. While there, attempting to withdraw I heard the money dispensing inside the machine and suddenly I get a receipt saying, "This device had experienced a technical problem... to confirm your last request was completed properly please visit a Chase Branch out call 18009959635." I was confused because the money didn't dispense out of the ATM for me to withdraw, and this never occurred before so I tried to withdraw again. After trying I get a receipt stating insufficient funds, (even though the ATM didn't dispense my money.) It was deducted from my account!!! I called Chase and was told to call my bank. Upon calling Direct Express I was told I'd be mailed an investigation packet to fill out and mail back to them.

DIRECT EXPRESS you suck and you lie, you are fraudulently taking funds. On June 30th, 2017 somehow someone went to an atm 20 miles away withdrew $382.50. The thing is I have my DIRECT EXPRESS card, not stolen with me. I keep asking how this is possible. "Hold please," she says. "You need a supervisor." Ok click. Get a recording saying "you're experiencing high call volume." I bet you are they arent interested in my case. Have not sent me nothing or have regard for this crap. This wasnt any online purchase but an ATM that needs a PIN#.

I am disabled and diabetic on several medications I can not do without. This is my second bad experience with US Direct Express. On 3rd of July I had a doctors appointment, for which I needed someone to drive me because I recently had shoulder surgery and can not drive. I sit in the doctors office for several hours and finally get out. I go to purchase gas for my drivers car and my card is declined. I check the website and my funds have been deposited but my card is under "L2 Suspension."

I was wondering if I was the only one this happen to but I saw this complaints and now I am more worried because I always pay my rent on time every month. I just got a new place. Only been here three months now so my landlord not happy I didn't give him his rent money this month. I told him I went to a Chase ATM in Walmart like I have before to get my rent money but this time the ATM said technical difficulty. I took the receipt but throw it away thinking I didn't need it, walked to another ATM to get my rent money. That one read insufficient funds, I said "What". I called my card, the Chase ATM, took my money off my card and didn't give me my money. My landlord is Mexican, doesn't speak English very well. He don't understand what happen except he don't have his rent money.

Today I got burned like so many others. I went to the ATM to withdraw funds but it failed payout but DirectExpress still debited my account. It took my over dozen phone calls and hours on hold to talk to uncaring, rude Customer Support people just to open an ATM Dispute that may or may not be mailed to me. I was told it would take 45 to 90 days to investigate my "Claim" once they get the Dispute form back to them. Yep my $300 is a long time in returning to me. Since I am retired and have some free time I am going to start phoning and writing... to SSA, My US House Rep, My two US Senators, AARP, and the local and national press to fill them in how DirectExpress is a piece of crap. I suggest everyone else who has problems with the "Corporation" to do the same. If a enough noise is made maybe SSA will put the screws to DirectExpress and cancel their contract. Let's not just complain but do something about it.

Customer service for my card is non existent, rude people that don't know what they are talking about. You get a different answer every time you call. The only way to speak to someone is to pick the option for a stolen credit card. I tried to do a transfer from my card to my bank and it failed for some reason. USDirectExpress kept the transfer fee. I called several times to get it credited back to my account, I was always told the paperwork was filled out and I would receive it in 5 to 7 days. It never happened and when I finally got transferred to level 2, they just hung up on me. I hate card, I was finally able to get my deposit directly to my bank and as soon as card has a zero balance I will close this card. I made a complaint to Social Security also.

Very poor customer support. On the few occasions I've had to contact them, such as the a transaction I needed to be canceled recently, I only receive a recording that they are experience a heavy call volume, no matter what time of day I call, and then the call is hung up on. Impossible to talk to a human. Avoid them at all costs.

If you enjoy rude people who could care less about a disabled vet's problems after over $400 came up missing then this is the company for you! Since the 6th of June my husband has been trying to get the funds replaced so we can pay our bills and get food for our 2 kids and ourselves. It took almost a week just to make the report due to the employees hanging up on my husband and he just received the card last night well over the 2 business day mark. Husband got charged the extra 13.50 for them sending it out UPS in express mail and they STILL have not replaced the funds.

They are frauds, you can never get them on the phone no matter if you call day or night. I had charges that I didn't make on my account. They gave me the run around said they never received my paper work twice and then would always have a "heavy call volume " when I called and would get disconnected. I believe they are the ones stealing the money from my account. Just horrible all around. I am changing my direct deposit company!!!

I have been calling Direct Express since Fri June 2, 2017. It's a joke, I was on hold Fri for an hour then was disconnected. I have called several times on Mon June 5, 2017 and can't get through to level 2. All I get is apologize and excuses. When asking to speak to a supervisor because I didn't say what I wanted to talk to them about the agent hung up on me. I had two transactions not authorized and can't get anyone to help me. It's ridiculous there has to be something done.

My only source of income, my SSI payment, was put on my Direct Express Card. Ok the first of June. I went to a Chase Bank ATM to withdraw my funds and the ATM issues me a receipt saying, "This device had experienced a technical problem... To confirm your last request was completed properly please visit a Chase Branch out call 18009959635." I then went to another ATM to withdraw money and found a balance of insufficient funds. Even though the ATM didn't dispense my money it was deducted from my account. I called Chase and was told to call my bank. Upon calling Direct Express I was told I would be mailed an investigation packet to fill out and mail back to them.

I called in for them to help me with an issue. I added my son two yrs ago to my account, and because I didn't know his ss# they transferred me to another dept. to verify who I was. They asked questions that didn't pertain to anything in my area but said I had to answer. They locked me out of my acct. and no managers on site they say. I now have fax my ID and ss to them to be able to get into my account. I verified every urgent my else. They shouldn't be able to pick me out because their verification system doesn't work.

I call my card on 5/16/2017 had money on it and telling me pending deposit will be deposit on 5/17/17. So I go to use card, cashier said I only had $8.00 on it so I'm looking at her, "Not so." I call the number on card. After talking to several people which by this time I'm in shock, disbelief, hurt. The complaint come on with attitude keep telling me it got be someone close to me did this. I'm like, "I have my card with me all the time." She like, "Did you let someone use your card." I was like, "My son and daughter use if I'm too sick to go the store." For one my son make $23 hr and my daughter had her own business and my son-in-law make $19 hr so she was like, "We going send you package and send out you a card but if you want it fast we have to charge you so we send it regular mail."

I am on disability 2 times since December. My card has had unauthorized purchases and you have to wait broke, no money until they decide to replace your money. This is ridiculous. My vehicle insurance elapsed, utilities cut off, no groceries. This outfit should be shut down.

Direct Express employees made transactions without my consent on the exact day I got paid. I'm tired of trying to communicate with them. All they do is hang up on you. I have Sprint. Paid Sprint So April 26, 2017 and they made an AT&T bill transaction.

Getting hold of tier 2 support for fraud investigation is like doing your own appendectomy. Once you run the gauntlet and finally get a "human being", these people are less than customer service. I have been trying to recover less than $200 from fraudulent charges on my account and was spoken to as if I were the blame. I had employees hang up on me, double talk me, and calmly have no idea what they were talking about or doing. I am going to another card company for my military pension deposit since Direct Express cares nothing about the consumer. Beware of this company!

After having fraud charges on my card Direct Express called me and recommended I get a new card. I agreed. After waiting patiently for my card for 2 weeks (supposed to be here in 5 calendar days) it never showed. I now have to wait again or pay a new card fee and shipping. Guess I should have been extorted the first time and I'm sure my card would have been on time. I called and they said all we can do is cancel that one and send you another one? So this time I opted for the $13 two day delivery. That's when the girl on the phone got rude. She had already told me everything twice.

My wife has Alzheimer's, and I'm her recipient Payee. Nevertheless, I could not give ANY information without the Customer "Service" gal interrupting me insisting that Federal Privacy Laws prohibit talking to or listening to anybody but her. Besides being a lie (they could have heard me talk, then hear her verify that what I had said was correct), it's flat out cruelty to an Alzheimer's patient to grill her for information from her memory.

I got a refund for $27.74 from a Deli, but Direct Express dispute department gives you excuses why you can't get your refund. They said that it takes up to 30 days to post up a refund on your statement. They deny that there's a refund when you can prove it with a refund receipt, yet they refuse to give me my refund which is my DISABILITY BENEFITS that they are robbing. How do I get my refund when the companies issue them and Direct Express refuses to issue the refund? I have 3 refunds totaling about $100 and they won't even transact the first refund. They want me to fill out a claim dispute form that takes up to 45 days to get my refund. How can they do this simply & hassle free besides RIP OFF FREE?

I have been trying to get my money back from Direct Express for three charges equal to $600. I am a 100% disable veteran struggling to get by on a budget. Several unauthorized purchases were made. I have face with rude, disrespectful nasty and question about my ability to manage my funds, when the fact is Direct Express should be investigated for mishandling veteran's/consumer's money. IF THERE IS SOMEONE OUT THERE WHO CAN help me please send contact me.

Unauthorized charges were made to my account. Within 3 days after receipt of the monthly statement I reported $313 in unauthorized charges by an apparently scam company. Account Dispute for Direct Express reported that $61 had been credited but told me that the rest was denied because they "could not find where an error has occurred". Of course the error was a scam charge. But, Direct would do nothing more. They did nothing to protect my interests and actually helped to advance the Fraud. Direct Express should not be allowed to do business Especially with customer's Social Security money.

This bank and its customer service is a disgrace!! The phone reps are rude and horrible! Beware!