Direct Express Reviews

I receive my monthly disability on their debit card. My monthly payment was deposited and as always, went to pay my bills online and the card would not allow anything to go through. I contacted the bank and was advised that my card had been compromised 3 weeks prior and I was never notified of this or that they had sent a replacement card. Did receive the replacement card either. After speaking with them the card was supposed to have been closed and another card expedited to me. A few days later I log in to check my balance and they allowed an online money transfer company to process a transaction and take all my money. Apparently I sent money to someone in India with a card that the bank was supposed to have closed. It was their mistake and their fault that I have no money but yet I am still made to go through the dispute process to try and get my money back! Seriously!

Well if you have to use this, quickly get a bank account and stop using such a unreliable source for such an important release of your money. What customer service? I was on the phone for more than an hour. Never speaking to anyone. I suggest that the powers that be cancel using or even being affiliated with anything as unreliable when people have very little choice but to use this method.

I have called Direct Express yesterday which was 8/18/25. I was on hold for 6 hours and never got anyone then today 8/19/25 have been on hold for 4 hours and still no one to help me and I’m only calling to activate a card. This is aggravating and complete nonsense. They aren't that busy to be having someone on hold this long. Social security isn’t even this bad. I’m not happy today or yesterday from this hold back of my day wasted.

Horrible service, even after you give them the right info, you still get sent to fraud and wait for dubious amount of days before getting your card or even getting it set up, which shouldn't be hard at all.

I have had a Direct Express account for over ten years. I just had the chip on my card fail and it wasn’t the first time. It had been failing for a while, but I had been avoiding replacing the card because Direct Express is so bad. I spent an hour and a half on hold my first call. I ordered a replacement card and paid $13.50 to have it delivered. Otherwise it would have taken two weeks. I was told that I would get a text with the tracking information, I didn’t. So I called up two days later to get the tracking information and after another hour and a half on hold I was told that I had to provide a photo of my id to them to get info. I sent them the ID and the UPS guy showed up a couple minutes later with my new card.

Direct Express has been very difficult to get a hold of a live person. They say 24/7 service, but I've been on hold for 2 hours! Their app is way too simple, with no way to look over your account activity or status of claims. No Chat, no contact by email. Just one phone number. If you want to complain, call the same phone number! My account was fraudulently charged, I filed a claim, and have been locked out of my account for 2 weeks now, with no access to my disability, can't even buy food. Waiting on hold now, so far 58 minutes. Do yourself a favor, DON'T USE THIS BANK!

The customer service is horrible...the lady I talk to was extremely rude... not only she tried to argue with me because I told her she was rude...she showed no compassion and no enjoyment of her job. Y'all should talk to your employees...

The most horrible customer service ever encountered by any I've ever known. Will not help at all. Will change their policies. They will actually lie to you as well. Not to be trusted. And does not try in no way to resolve your problem. And extremely rude and very mean.

I am so dissatisfied with an issue I have with fraud on my card. I call 1-888-741-1115 be on hold 30-45 minutes, then transferred where my call is never answered. For this to be a state benefits card I can't believe I can't get help. I'm on hold now!!!, called all day yesterday and all day today and still no satisfaction!!. I will be going back to direct deposit with my bank. Wish I never got this card, it's trash.

They need to close down this card company. They are scammy, rude and unprofessional. They canceled my card without informing me. Send me another card w/o informing me, then I didn’t receive the other card so I have them issue me out another card. I was calling. I couldn’t get through. They never even stated what the so called fraud. I was waiting for a new card that was never issued so I had to call again to be issued another card. Now I’m waiting almost an hour to speak to someone to activate because the prompts wouldn’t let me, I’m done with them. Direct deposit it is.

This is the worst company I ever used in life. My monthly benefits are posted on my card and these idiotic people have been delaying the process at all costs to issue a card to my address. Due to being hospitalized I had to verify my identity and I’ve done so with government documents since July 29, 2025 and they have not been of no help. My next step is to sue this company. And for my next steps I removed my benefits from their company. I will never in life use this scamming ** company again.

This is actually the first review I've ever written but something needs to be said.. I have had this account since 2017 but after today as soon as my money is fixed on my card I will switch banks, I have never in my life dealt with such ignorant customer service representatives as I did today. Not one but two, I called 18 times before I got through, sat on hold for 35 minutes just to be completely treated like s**t and actually hung up on, like it actually felt like I was being punked because it was so unbelievable how these 2 women acted and spoke to me.

Since last week, I have called Direct Express 4 or 5 times, NEVER getting anyone on the phone. I have waited up to well over an hour each time. I received my replacement Direct Express card this morning with a letter from Direct Express. They state, they tried to call me on 7/28, obviously never updating my phone no. when I surprisingly got someone on the phone a couple weeks ago. Now, they have a "temporary restriction" on my new Direct Express card claiming Fraud. False. Now, I cannot access my new Direct Express card, or more importantly, my SSD benefits. I am FURIOUS. As I read the other horror stories from customers on here, I do believe all of it. I had an old neighbor tell me once, "Direct Express does take your money". As soon as you get your money on Direct Express, get it off of that card ASAP! My God!

This is the WORSE company. The representatives feel entitled and are a complete joke. They say they are doing their job when they can’t even get it right 3 times a row! Avoid this company as much as you can.

If there was negative stars that is what they deserve. Direct Express "customer service" representatives are some of the rudest that I have ever dealt with. (And based upon a pending class action lawsuit, many others have had the same experience.) I have had 5 calls with them and only one representative was cordial. Keeping in mind that the vast majority of their cardholders are elderly or disabled, they are very impatient and possess not one shred of empathy. I am strongly recommending that the person that I am a caregiver for change their deposit to a different agency.

Terrible, can’t even check your card balance at certain times of the day. their app and telephone won’t let you. Just a total waste using this card service like it’s really pisses me off every month smh

I had Direct Express years ago and I've never had, I never had a problem. It was just customer service, they never been good anyway. But as far as the card goes and my money going on my card, I've never had a problem with my money depositing at midnight, which it normally does, like say you get paid on the 3rd and it's on a Sunday, you get paid on the 1st and it goes on at midnight. I've never had any problem with this card.

To whom it may concern, I have been waiting 6 weeks from delivery to active my replacement card. I have been hold waiting for 5 days for 2 hours or more. My bills are due. 5 day notice and my storage unit lock is about to be cut off. I am so disappointed in direct express. It's no reason for this mishap.

This is my first time calling and I've been on hold for over a hour. When trying to set up my card it told me I had to call customer service and I'm still on hold. All I'm trying to do is set up my pin. To use the card. I have never waited this long for the bank to answer the phone.

I hated this company from day 1. They refuse to process my ACH transfer even though I did it over the phone, sent in the documents, and then had to resend the documents with a bank letter. I was told it would take 30 days to process. 3 months later still not processed. I sent in an inquiry asking for a status update. 1 week later still no response. They do everything they can to try to get you to pay their transfer fees every time you use it. I called customer service, they said it's on file but they won't accept it a few months ago. I took the extra steps, and still nothing. I am being forced to use this company without choice for disability.

Customer service wait times are ridiculous. They aren't properly trained so good chance they will hang up on you or just ask you to verify your identity so they don't have to do any work. Getting money taken off the card and then unable to get anyone to answer you or return the money happened to me and seems to happen to a lot of people. Worst bank and customer service of my life including calling DHS.

After waiting 45 minutes for someone to answer, "Diamond" answered talking what she wanted like a robot. I provided all the information. They denied our bank transfer to keep our money, after we completed all paperwork and waited a month without communications from them. This person refused to listen or transfer to a supervisor, and she HANG UP ON ME!! I am seeking options and reporting the event, STAY AWAY FROM DIRECT EXPRESS. It is not Direct or Express. YOU CAN GET YOUR MONEY DEPOSITED DIRECTLY IN YOUR BANK ACCOUNT FASTER!!! OPEN A CHECKING WITH $25.00, no more fees from this disrespectful people.

Terrible customer service after waiting an hour and a half only to be put on hold again. They can't find over a thousand dollars after receiving all paperwork and e-mail responses. They then sent a new card to Texas instead of where I live. Then sent a new card to me, which of course was an additional fee, the new card is locked out. They have lost a customer as soon as I can contact the VA to change my method of payment. I wish I could rate Direct Express less than one star.

Direct Express blocked my card for months. Refuse to unblock, I will be suing these animals in civil court, only thing these animals understand is court case, worst of worst company, racists employees.

This card is frustrating to use as a disabled person that doesn't drive. It is considered a "pre-pay" card like the ones you buy at Walmart. That means you cannot rent a car, hotel, or pay most credit card bills with it. Linking it to a checking account would help but they declined my 2 verification attempts. They decline most of my Instacart transactions due to "suspected fraud". You are better off having SS benefits transferred to a checking account in the first place. Not a good fit for a disabled person without transportation.

Direct Express is the worst banking experience I've ever had in my life. They lock your card for no reason. They can't unlock it so you have to pay for them to send you a new card. They've done this to me four times in the last 6 months. I'm freaking over it. As soon as I can get my money going somewhere else I am. Customer service agents are rude, disrespectful and unsympathetic

I had wrote a previous bad review and I had to go to Better Business Bureau. That worked fast because my claim was legit. Although they didn't pay me 454 back, it's ok I got my last month payment back. Should had to come to this, but they did me right.

These people don't give a rat's ass about whether or not you get your card replaced. I've waited for over two weeks and in the meantime I have no money or access to my funds. They encourage me to expedite the mailing time by paying $13.50 and hope for better results. What kind of a scam do they run here? Comerica bank administers this slipshod operation and could care less. I'm at a loss and don't want to pay for their screw up in simply sending me a new card. If they are located in the Continental United States it shouldn't take two weeks in the mail to receive it. I would never use Comerica bank but have no choice and pray they send me my funds soon.

I was on the phone for 2 hours and kept being transferred. A supervisor got on the phone. He was rude and when asked multiple questions as to why my card would not work he cussed me out and then called me a ** and hung up on me! He was unprofessional and when I called to report him I was told they can speak to customers however they want to! Sounds like they need taught how to be professional and how to speak to people. If you hate your job get a new one

I was on hold for 48 minutes. Finally spoke w a rep. Disputed the unauthorized charges. She transferred me & now I have been on hold for over an hour. I disputed these charges last month & was told I would get my $ back. But the rep that transferred me says there was no dispute filed. I've been waiting since last month to get my $400 back. But it shows no dispute filed. Wtf...

This is worst credit card company and the most argumentative employees I've ever had to work with. The employees can't correct and even give you proper answers per question asked of them. The hold time was as little as 40 minutes to the most. I've spent holding of 3 hours 12 minutes then they hung up/ disconnected the line and never called back! The employees blamed everyone else for the problems with no proper answers as to why they blamed others! They locked my card Making it impossible to take the large amount I need to pay all my bills! Now I am being accessed late fees for not being able to pay bills because I can't get my money off this stupid ass card!

I have had my card for 2 months now and have had 39 dollars took from me and just today 10 dollars my card was locked but as soon as I unlock it took my money. Tried to call several times but always get the same thing. They are busy. Yes busy stealing so payments and I went to as office said that happens a lot. I opened a account so I hope it’s in there next month. Don’t trust Direct cappers.

I just transfer Red mythanks to the Direct Express card. They deposited my chosen security to the wrong account. Sent me a different card. I'm still trying to get a new card. My benefits are sitting there and I can't access them and when I call nobody cares. I have made 8 phone call. Trying to get my money and they keep telling me. They can't do this and they can't do that. In the meantime, I'm without food and money.

Direct Express doesn’t even deserve a star in my book. I got refunds from google that came off the same card and they are not giving them to me. This has happened on more than one occasion. Are they pocketing the money or what? Direct express is the worse bank/debit card I’ve ever had that not the only bad experience I’ve had with them. You guys may love it. Hope you all haven’t had any problems with them. I’m just sharing my experience. I know if they done everyone like they have me they wouldn’t have a business. Thanks for listening Brenda.

They could care less... hope the government switches companies soon. One rep after another tells me different versions how the processes work. Trying for 6 months to get an answer. Attitudes as soon as they talk to you. They threaten to hang up if you can't get info to verify asap. Rude. Disrespectful.

My father’s card was locked with no explanation. We’ve provided everything they have asked and they still refuse to unlock his card. The reps are extremely rude and will curse you and hang up on you. This company needs to be shut down.

If I could give a -5 (negative 5) rating I would. Direct Express is a joke. Waiting on hold for over an hour just to be transferred to someone else and then on hold for 45 minutes to be transferred to another. If you can have your benefits loaded onto any other card, I’d strongly suggest it. Had it for years and I’ve had enough. Worthless.

I have been trying to help my mother with obtaining a new card from Direct Express and it is a complete nightmare. They informed her she needed to email in forms of identification which we did twice and come to find out the first 2 agents we spoke with provided the wrong information on how to complete the email. In their response to the email they said she would need to step into the social security office to verify her identity, with no other guidance. We went to the social security office and they had no idea why direct express would advise her to come in to the office and there was nothing they could do to help her, we even showed them the email they sent us.

I'm disabled and have over 40,000 in this account but I can't get a straight answer on why they decline my charges over 5000.00 for medical devices. Tried to transfer money to my personal account but they need to see my month bank statement which needs to include full account # number and routing #, no bank sends that info on a bank statement so I can't transfer my own money from Direct Express. They told me today just withdraw a 1000.00 dollars a day if I really need the money. I filed a complaint today with the BBB. Can't believe our federal government relies on such a scumbag bank to pay entitled recipients.

AWFUL CUSTOMER SERVICE! I couldn't make my credit card payment on time because of some hold they had on my card... It's been 2 days and when I call all I get is an ai telling me they are too busy to answer and to call back. Just trash. Stuff like this happens all the time and I'm over it. I'm switching to cash app.

After I talked to the manager they reviewed my problem immediately.. and it was resolved the same day. I don't remember the manager's name but professional and polite. Miracle also very nice. He is on the help line .. very polite and friendly and helpful. Thank you Direct Express. I will keep doing business with you ... Timothy

If I could give a zero I would. My son has over $3,000 in his Direct Express account for SSI. We have submitted documents to verify his bank account multiple times and called multiple times. They refuse to tell us why they keep rejecting his bank account info, literally hung up on me today when I repeatedly asked what it was they needed from us, and are refusing to give him his money unless he goes to Walmart to withdraw it in $1,000 increments and get charged a fee each time. I don't even know what to do at this point. They are a horrible company and rotten to their clients.

I get plenty of bad service these days but Direct Express wins the prize for worst service ever. Like other users have explained it is virtually impossible to get your own money off of their debit cards. I have been successful getting to customer service a few times only to be frustrated that I couldn't understand what they were saying (mumbling, disgruntled, unhelpful and shouting at me).. These were Americans (not overseas call center) but they likely hire the lowest class at minimum wage and do their best to keep you from your money. Been trying to transfer funds to my bank account throughout all of 2025 and it goes out but then get redeposited to Direct Express a few days later and I still don't have my money. This company is an absolute joke and a disgrace that they are supposed to be serving people in need like disabled vets, the elderly, young children and widows. I wish I never signed up but I'm locked in - God help us all!!

Wow. This company is straight up delusional. I had cancelled my card because I lost it and requested a new one. Boom. I got my new card on time, so I thought I was good. The nightmare just began. Called to have it activated, and was asked for my phone number. I gave it to them and for some reason, I gave the wrong number. Then I was asked for my email. Gave them that. They couldn't use it. So they tell me to email valid ID card front and back. They didn't accept it saying it's invalid (expires 2029). Now I'm told to send copy of SS card and original birth certificate front and back. Did that. They denied it with no reason. So I went to the SSI office. Has THEM email Direct Express for me. They even stamped it. It was denied.

Not sure how my card got compromised. I had my card in hand, money was deposited and when I tried to pay rent I was informed my card was reported lost. When I call customer service they told me a new card was ordered on the 31st. They would not tell me who ordered the card, what address it was going to, or how it got compromised. When I went to verify my address that I lived at for over 20 years they told me it was never on file and they could not find it, and the same for my email address and phone number. I did everything they asked to verify my identity, I even called and spoke with customer service who verified three times over the phone all my updated information and then my card will be put in the mail and I should get it in 2 days.

Refuses to give me my money or pay my bills. Nobody can seem to help me. The so-called manager was rude and no help whatsoever. This company has cost me hundreds of dollars, got late charges cause I'm unable to pay anything because it declines everything.

My info was hacked so I received a new card which cost me 14 dollars (why the excessive charge for a new card?) and now I can't use my new card online anywhere. Everywhere I try to purchase says card declined yet the card has money in it and is able to be used in person. I do most of my shopping online and now I can't make a purchase. What is going on? Customer service has been useless and has NO clue when asked why I can't use my card online when I used my previous card HUNDREDS of times for years and years online with no issues. Suddenly, the card is useless unless used in person. What the heck is going on???

If I could give 0 stars I would. I would not advise anyone to use this card. It gets denied multiple times and when you call the support number they do not do anything to help. It connects to cash app but does not let you move money half the time. Worst card service I have ever used.

There was a problem with my card. It kept getting declined when I had money on my card and for 4 times I had to call them and show them prove with my id and a stupid email, I've done this over the course of four days. Good thing I switched. I go through Chime now. I would not recommend this place. They're a damn joke.

Worst experience of my life.... With card in hand went to pay for my lunch on Jan 30 - declined. I go home and call them. Woman asks my address.... I tell her.... Se says not on file.... I told her well to go back to 2010 as that is when I got the card and address has not changed.... She tells me that she will wave the 4.00 fee for a new card as there was fraud.... I said how.... I have the card.... She says on web app maybe.... Don't think so.... I waited 10 days with ZERO money.... I had 1400 on the card.... I got new card, called to activate it and could not because they sent me a deactivated card. It was Feb 14 - They now wanted me to send driver's license photo front or back or state Id.... I was not going to send them driver's license on the phone. I sent front and back of state issued id with encrypted fingerprints. That card had expiry date on it of feb 25. I got text back saying we don't take expired cards.... As I said, it was Feb 14 so they can't read either...

This is by far the worst card you can have. It takes forever to get through to anyone with somewhat of a brain. And when you do it's like they are reading off a paper to you that they got from training. Some fraudulent transactions apparently were done. But they won't tell you what when and how. They cancel your card without a notice explaining anything that they are doing. And on top of that in order to verify your identity some reps will say they got the email others will say there was nothing sent to them. And each rep comes up with something different to send. This company is horrible. Do not use. Get a bank account where you have more control. These people think they work for the military where you need that type of verification. And they will hold your money until they feel like you sent enough info to them.

I wouldn't even give them 1 star if I didn't have to. The Social Security Administration theirselves told me I should switch from them and after dealing with them I understand why. Everything they told me I had to do I did and what they told me to do was not the same as what the SSA office told me.

I've been with them from 2015. I have had nothing but trouble. Fraudulent people and then they will do nothing about it. One time I missed a lot and I was in the hospital. I don't know if I lost my card going there or anyhow they're with someone. Went to a place and just kept taking money out of the same place. Money after money after money the same place kept doing it and I was in the hospital for 3 days and I get out I ain't got a freaking dime on my card and I disputed it. They wouldn't do nothing about it at all and then one time I went in the store. Card my card it was $3.00 But my fault. They charge me nine dollars. The next day they took $21 off my card from that store and I wasn't even in it and they wouldn't even do a damn thing about it. Not a thing.

Tried to use my direct express card on-line, my card was declined. Called Direct Express to find out why this is happening. The first person, I spoke with CONRAD, who explained to me, that Master Card place a restriction on my card. I called Master Card, only to be re-routed to Direct Express. I spent about an 1 1/2 waiting to speak with someone at Direct Express. The Second person I spoke with, explained to me, they have a list of responses, pertaining only to Direct Express accounts, and said she does not know anything about what, why or any information about Master Card. Both representatives were quick to suggest cancelation and go to another card service, both spoke to me as if I were their subordinate, rude and short tempered, I will immediately contact the VA & Social Security Administration, the my new direct deposit information, and never deal with Direct Express I would suggest, to everyone, avoid all dealings with Direct Express.

They FINALLY stop have three plus hold & wait times only to make it so the card simply STOPS working for zero explainable reason - of "for your protection" and then make it so it can't be fixed. They are a worthless company doing little more than using your funds when you can't. For a place that was set up to help those with a disability manage funds they make it so places such an individual would HAVE to shop impossible to shop.

My husband and I recently got our marriage license last month and I emailed Direct Express and emailed my new ID front and back, my social security front and back that has my new last name. I even ordered a new card with my new last name and the next thing I knew I'm being told that my card won't activate cause I am being accused of FRAUD!!! Just because I have a new last name... I called social security today and they told me to just have my social security benefits moved to my bank, the person even told me he's been working at social security for 10 years and he's been dealing with the same problem from a lot of people.

I have been trying to activate my replacement card for FOUR days. Constant calls, incredibly long wait times, the calls get disconnected, the moron who finally answers is clueless and the call disconnects. In the meantime, I can't pay my rent, buy food, pay my other bills....I'm blind and disabled and don't know what to do. Worst customer service I have ever encountered my whole life.

My card was fraudulently used $249 in another state in 9/2024. Direct Express gave me a new card & provisional credit immediately. 12/2024 I received letter from them stating they confirmed the fraud, I get to permanently keep the provisional credit & there’s nothing more to do on my end. I’m thinking ok great, glad that’s over! Nope! Jan 3, 2025 there’s a reversal charge $249 back to direct express. THEY STOLE MY SON'S ssi $! I’ve called 6 different times, spoken to multiple fraud specialists & supervisors & get absolutely nowhere each time! They keep telling me to call back in 3 more days, & we don’t understand why this has happened. it’s not typical. One specialist explained to me that when the person closed my fraud claim & founded fraud they were supposed switch the provisional credit in the computer from temporary to permanent & they had not done that!

I have been with Direct Express since I started getting benefits and it has been the worst financial/bank I have worked with. Every time I call customer service it is an extremely long wait no matter the time of day. I was going to say it was due to them being understaffed, but after the conversation I had today they are extremely rude as well. That's okay. I am taking my money elsewhere.

Direct Express is the most unprofessional company I've ever dealt with. Their customer service representatives are rude and disrespectful. They don't take the time to hear what is wrong before making snap conclusions (which has happened every time I spoke with an agent). Then, when I attempted to transfer money they had steps to do it, but some of the steps are nearly impossible and unavailable with other banks that getting the documentation is impossible. I ended up having my SSDI transferred somewhere else.

Keep in mind DE stated that they closed my claim for 12 times. They never approve it. I don’t need it. Now I got my dispute paperwork. It said conflicts in my paperwork. Can you please look into my email please?

I have submitted a valid driver's license literally 20 times this past week and a half! I received my new card and cannot even activate it because I am being flagged by their ridiculous system. I have spent easily 20 hours on hold times with no resolution thus far. I have submitted my SS card and birth certificate at least 10 times per request. My money is on my account and I am close to losing everything at this point! I am beyond livid that this company is even allowed to remain in business while actively withholding the funds of customers. I have NEVER seen such piss poor business acumen in my entire life!!

The absolute!!! worse. I'm missing $83 from my account that can cannot be accounted for. Every time I call I get put on hold and then they hang up on me. Customer service is slim to none and slim is on vacation.

I have gone through numerous cards because the chips wear out so quickly, it’s a joke. I just got a new card in October and already the chip won’t scan. Swiping it won’t work, either. Machine tells me to insert it. Well I can’t do that, the chip won’t work!! How am I supposed to get my money? My 3 kids SSI is on the card, so emptying the card at an ATM isn’t an option, plus I have numerous bills paid via auto-pay on the card. So now I’m waiting for SS to return my call so I can set up direct deposit and trash these cards. They suck.

Customer service was very rude. My mother confirmed her identity and then requested they speak with me. This has never been a problem in the past. Also, they never asked for her social and birth certificate, like her card; she has no clue where they are. So, she now has to wait to receive those documents and has a late payment on rent. The man was rude, and it seemed like he didn't care about my mother and her situation. The hold times are ridiculous. Make sure you call when you have a full day to wait.

The customer service is very rude unprofessional disrespectful. You have to wait 3 hours to even talk to someone. They talk over You and I was even cussed at and talked to like I'm a child. 767.27 was taken out of my account. Not secure. Direct express is a very poor company to use. They don't care about their customers' problems and concerns to them You're a nobody. Do not use Direct express.

The worst banking experience ever. I had signed up with my bank, was switched to Direct Express without permission or knowledge. This bank holds your deposits for days, even though it states in their terms and conditions it will credit within a few hours. Unable to reach a live person, no reason for the deposits to be held. Now trying to switch banks I was told it could take up to 60 days. See attached, section B line 2 states funds available the same day!

Well my problem has been resolved with Direct Express today but I still had to open up a bank account to be on the safe side for next year so I had to talk the supervisor of Direct Express. He was very helpful. I was able to finish paying most bills online especially my electric is important to me. So with that being say if you ever have a problem with them talk to the supervisor if you can. If you don't have a regular account for next please try. My credit at the time was terrible. I finally got it to be fair. It was hard but that was good for me to open up a bank account. Good luck and happy holidays. Never give up.🌻

I have been with US Direct Express for nearly ten years, just recently my funds have been unavailable for my use to be more specific, I no longer have access to my account via online, my ATM card does not work, and I have yet to speak to a representative on the telephone about my inactive card. The painful part is I am working on a down payment to obtain a house as a primary resident, also several family members are in need of housing and a place to stay. In all probability they are in danger of becoming homeless. I was homeless in 2015, the place where I live now is the place I chose to rent in 2015, I am still there. I need help!!!

I’ve been calling for three days now on the phone hours at a time to speak with a representative and nobody ever answers the phone. This is so weird. I’m still waiting. It’s almost two hours. If y'all thought I was fraud why did y'all send me a card? That’s crazy.

Terrible. They invalidated my card for some reason. I cannot log in on the app or the website. I have waited on hold for over 3 hours now trying to reach someone to speak to and have been hung up on once after an hour and a half wait. I cannot reach anyone and can't use my card. It should be a crime to treat people this way who are disabled.

It's been 4 days now customer service does not answer. It's sad that they can do this to people. Why do they do this to people? My son needs things. All I want to do is go get the stuff he needs and you all don't answer your phones.

Terrible service, they have a fraud protection on my card. I can't use my card, they don't answer the phones so I can't see why they put it on fraud protection. I do not like using them. I just don't know where else to go, banks won't take it.

They are the worse bank to trust any of your funds to and with. They are extremely rude and the process of verifying your identity is Ridiculous. No professionalism and they talk to you like a child as if they do not care about you. I truly know and believe that they need to be audited and reported with the way and how they conduct business.

I wouldn't recommend Direct Express to anyone. I've been on hold just today 3 hours, yesterday a total of 6 hours and still have not gotten my issue resolved. I'm on disability. It is how I live and no help from them at all.

Very Very bad customer service. This is the worst debit card to have and it's actually not the card but the people who you have to deal with. They're not helpful and they hardly answer the phone and they're supposedly 24 hours seven days a week. I ordered a new card and once the new card arrived I have not been able to contact customer service so I can activate my card. I have been calling after midnight Friday and it is going on 3 pm Sunday and no one has answered the customer service phone number 1-888-741-1115. I have not been able to access my money because of this and I am really hurting at the moment.

I have been tryna activate my card for 4 days now. I have never went through anything like this. I been calling all day, being on hold for over two hours, no active email, online is more insane. Seems a lot like fraudulent activity.

As the Power of Attorney for my cousin’s account, I have had an extremely disappointing experience with this bank. Two of their Social Security checks were deposited but stolen, and despite numerous attempts to resolve this issue, the bank has refused to contact or communicate with us. Their lack of accountability and customer service is unacceptable, especially when handling such critical funds. I would strongly advise anyone to avoid banking with this company. Protect your money and choose a financial institution that values transparency and its customers.

The worst ever.. I've never encountered such a rude customer service person in my life and that's 70 that's a lot of years anyway to say there was a fraud. I reported it and the amount of $978 from Google accounts. They granted my money and then did a reversal and said that I had to prove I didn't do it. Now what is the fraud unit 4 if someone can explain to me. I'd appreciate that. I'm still having a hard time getting my money at the age of 70 and then you getting $1,000 a month and Google takes it and the bank doesn't help you. How do you prove that you didn't do it. I asked them that well we can tell you that they said to me.. Well I ended up using a bad word and got scolded. I started to laugh. Anyway the worst experience ever. I hate Direct Express

Wow, I never write reviews, but I will make an exception for this company. Someone was using my name and email to open an account with them and when I received an mail welcoming me I called customer service. The agent kept telling me that she could only help me if I gave her my SS # and could not do anything unless I did. When I asked to speak to someone more knowledgeable, she told me she was knowledgeable and then hung up on me. If you are thinking about using this company, please be advised that their customer service is seriously lacking in knowledge, skills and basic respect. They should have "service" removed from their name.

Don't do it! Don't get it. Your card will not be accepted ANYWHERE BECAUSE IT'S PREPAID. Or they'll deny your purchase but they'll let anyone else use it. You wanna use it?! FRAUD! Some idiot gets the number and wants to use it?: "Oh please sir right this way." It's your money!

This is the absolute worst ever. I got my new card and I can't even activate it. I have been calling them for weeks and I can't get anyone to answer the phone. I'm on hold for hours. They suck. I'm going to stop this nightmare.. They never ever answer.

Horrible, horrible, horrible service. Every time something goes wrong with my card I have to verify my identity because the phone number & email isn't good enough on file. Customer service rude, non understanding. Also wait time is 2 hours. Still not be helped. Removing every dime from this card and closing it once this situation is done!!!!

The VA deposits my money onto the debit card from Direct Express. Right now, I cannot access my money because of a fraud alert issued by Mastercard. I tried to transfer monies to my regular checking account, but the the verification process is outlandish and slow. Tried to use my card at a point of sale, a pizzeria, for $43. It was declined even though I have $11,000.00 on the card. Direct Express' advice: have the pizzeria break up the charge into smaller amounts. Really? This company is high jacking people's money. Don't ever use this company.

DE is the absolute worst company ever. I'm living on the streets homeless because of them. They made my life a living hell. I sleep under a bridge every night because of them. They totally ruined my life. They put a block on my card and refused to remove it. They told me I had to email all this crap to them; my IS, SScard, birth certificate and phone numbers...all that stuff. I did it like 6 times. It was never enough. They lie and steal. They do this on purpose so that they can steal money. They got me thrown out on the streets. The CSR are rude and mean and nasty. They never answer the phone and IF they do, it takes several hours. Then they're hateful with a bad attitude. DE is horrible. They're scum of the earth. I'll never get my money back and I'm sure I'll be homeless forever.

I'm so depressed and alone right now. I'm living on the streets thanks to DE. They locked my card and refused to unlock it or send me a new one. I became homeless 3 months ago because of them. I couldn't pay bills and was evicted. I sleep under a bridge every night. It's getting colder outside. I had a hard time trying to get in touch with DE. After weeks, I finally talked to this rude lady named Dara who said I had to send in my ID, SS card, and birth certificate. I had done this 6 times. Dara said it wasn't enough. She said I needed to take it up with the SSA. Well the SSA says they couldn't do anything about it. Dara also told me to get over it and move on. She then hung up in the middle of me telling her that I don't know what else to do. That was all 3 months ago. Now here I sit at the park waiting till nighttime so I can go to the bridge and go to sleep. DE ruined my life. They're the worst company ever. They need to be shut down forever.

I have been trying to transfer funds from the card to my bank account.. Sent everything that was required over a month ago and it still doesn't work.. Furthermore no help on the phone, because Nobody Cares anymore.. Do yourself a Big favor and open an account at A Real bank and do direct deposit to your bank account, instead of this one..

I placed an order at Amazon and then immediately cancelled. I saw that a charge was pending on Direct Express. I called Amazon and they stated that it would not be charged to my card, however it was. Direct Express refused to remove the charge and stated that it had to be investigated and it could be 3 months before I get my money back. The D.E. agent was awful and hung up on me. I called back and spoke with Jennifer, she was just as bad. I sent the proof of cancellation email from Amazon as well as a screenshot of the missing money. Direct Express is taking advantage of old, disabled Americans. I didn't even want a direct express card, I have a bank account. It was just mailed out without my consent. I wouldn't advise anyone to chose Direct Express. I plan on filing a complaint with the BBB. D.E. cause people much suffering!

Good luck getting through to Customer Service. You will be placed on hold for a very long time, so be sure to have access to your phone charger. I have been trying to resolve one simple issue for several days now. They seem to be unorganized as the first CSR I spoke to told me I needed to activate my card, which has been activated for several months. I was told it needed to be reactivated so I went through the steps again, and of course the recording indicated my card was already activated. Another call and another hour or on hold, then transferred to another department and another hour or so on hold...they requested my ID.

This debit card service, managed by Comerica Bank, is absolutely the WORST. The US government uses it for social security distributions, but once your money is in their debit card account it's virtually impossible to access your money. Their :"customer service" is pathetic, useless, and unable to address any questions. You will spend countless hours on hold waiting to speak to a human, and once that person gets on the line, they are unwilling or unable to do what you want. A simple purchase or transfer is blocked by their "fraud department", another hour on hold.... and then claim to be unable to help. Comerica should be ashamed to offer this service!!

There was fraud committed on my card. I reported it September 27. Was bounced around the fraud department from one rude rep to the next. Finally got my questionnaire in the mail, emailed it back the same day. Called to make sure the email arrived and was asked which claim I was following up on.??? On a previous follow up call their employee had for some reason started a new claim based on our conversation. So, as I tried to tell the reps that I didn't file 2 claims only one, I was ridiculed, laughed at and all but called a liar. Because their brain dead employee entered a follow up call as a claim.

I love Direct Express but for some reason there was money taken out of my account which left it at a 0 negative balance. I didn't do it. I checked all the filters and it doesn't show anything being purchased with. I am very unhappy about this and frustrated and I want my money put back ASAP. I never had a problem until this unless you have someone working at Direct Express that is a scam artist. That's all I have to say.

So basically, I reached out to customer service. I noticed that there was a hole put on my card when I tried to purchase groceries for me and my kids. First of all I want to say is very frustrating dealing with this company because they sent you through so many different prompts and don’t have the proper prompts when it comes to reporting that your card has a hold on it. The representatives get loud over talking you telling you, they cannot help you to keep calling the number over and over again. You basically can’t get in touch with nobody after waiting for 45 minutes to an hour.

Godless organization, they are taking advantage of my mentally ill loved one. 3 hours on hold, on a Tuesday during business hours and no resolution. They have her funds but won't answer the phone. Front-line customer service X3 attempts condescending, ignorant, and unprofessional and they should take that as a compliment for how they treated her. Contact info is the Great State of Texas, I will be calling State officials.

This is a scam when it comes to following their own terms of service. They offer card to bank transfers and that’s just a flat out lie. It’s a horrible company acting as the prophylactic for Comerica who collects the money but doesn’t want to deal with the public whose money they have. Calling Comerica is pointless as they say they have nothing to do with DE. So you’re stuck.

This is a terrible debit service for disabled people. They will hold "your funds" for three days+ if you decide to transfer to you own bank. Completely taking advantage of the low income disabled people of America.

I have several clients who use your card services, I was shocked to see that you are charging senior citizens .85 cents per transaction, do you realize how important every penny is when you are surviving on less than $12,000 a year? Unbelievable. I will definitely suggest to my client another banking option.

I am my mother's payee, I'm so glad I'm handling this for her because anyone would be lost and confused. They closed the account due to fraud, sent her a new card. They made 2 huge mistakes. The women didn't type my birthday correctly and didn't unlocked the old card with the new one so I could access the account. I called for several weeks. Sending them my ID, my birth certificate and my SS number over email 4 times. Every single person I talked on the phone with said something different. Four of them asked for ID verification (which had been already done and approved 4 times). The rest would say they could change my birthday and unlock the account, the others would say something completely different.

They blocked my card and even my account, why it was done, I have no idea. I had just checked my balance online and went to get some groceries, only to be declined. Once I try to log in again on my account online, it pops up saying, "Call the number." I am on day 3. Around 7 hrs or more on hold. So while looking I found another number for Direct Express, I called, they told me that because my card started with a different 4 digit number, they can't help me. Imagine it's the same company, how ridiculous. Only one number, no one answers. Should it had been a life or death situation I would have passed and perhaps decayed before them answering the only number for my supposedly unique 4 digit card. I don't know what else to do. I tried even calling international line and hearing impaired. I have to say hands down this is the worst that I have dealt with. I don't know if I will ever receive the money I have on that card.

Thanks to others for mentioning where to submit a formal complaint. I've had issues with DE in the past. All were vendor specific. It becomes serious when a health insurance autopay payment is rejected. This time my card is blocked across the board. It began with my phone bill rejection on 8/28 (autopay). Repeated calls to CS were no help. The typical response was "your card in open. Wait another day." Called again on 8/29; same result. Started feeling like I was being lied to. I tried calling all day yesterday and late last night. Response was about a high call volume (at 10pm on Friday?). I have to assume there is a server error, if the phones are jammed up into the late evening hours (ET).

My account was hacked and nearly cleaned out for at least the 5th time since getting the card. My card was deactivated when I reported the theft and I will be charged $13.50 to get another one within two business days. Bills that are automatically deducted from my account won't be paid before I get another one, causing me more hassle and anxiety. I firmly believe these fraudulent transactions are due to dishonest employees at Direct Express. Thousands of people have been ripped off because of this company.

Working on the old military theory of: "Once is an accident" (my card was declined even though I had far more money than the transaction required in the account). "Twice is a coincidence" (unable to access my account and had to open an entirely new account with them for information, then they couldn't explain why the card was declined, but they would send a replacement card). "Third time is enemy action" (Card still hasn't arrived and there is no way to speak to a rep in customer svc without it). Tried email and phone contact with no results... I truly feel this is retribution for having my SS routed to a bank instead.

One of the worst companies I've ever been forced to deal with. Signed up with them to receive my disability payments when I didn't have access to a bank account, had one payment deposited with them and they're still keeping it from me. I've been trying for half a month to transfer the funds to my real bank account and they keep rejecting the transfer even after I emailed them the required photos to "verify my identity" (essentially everything an identity thief would need). The hang up? My ID has no apartment number while my bank info does. Customer service said the case was "escalated" and I'd hear from his superiors within 48 hours, but still no call or email. I'm going to have to buy money orders with my funds and then deposit them into my bank to get my money back from this horrible company called Direct Express. Utter garbage....

I am Shawn **, spouse of Jay **, and am authorized by Jay to handle his fraud claim. We sincerely believe that there is a willful intent to defer liability of loss due to fraudulent activity to the customers. It is egregious and unjust to subject the vulnerable people in our society (i.e. seniors, disabled, low-income, etc.) to these deceptive practices.

I waited on hold on two occasions in one day for over 6 hours, 20 minutes and 14 seconds. DE invalidated my card on the first of the month. After talking to CS, they assured me I could use my card. I can use it in store, but not online. I am legally blind and am physically disabled and walk with difficulty. I do all of my shopping online. I pay my bills online, and these morons shut down my card because of online purchases. I incurred late fees because of this inept organization. I tried calling Comerica's complaint Dept. and the automated system either hangs up on me or sends me to Direct Express. Needless to say, I will be switching to a local bank where I can talk to humans if I have concerns about my account. It's bad enough that I have to live on the pittance that SSI provides, but to have that money inaccessible to me with no support from the card company or the bank is unforgivable.

Horrible. They made a complete mockery of me being a disable vet. They are extremely reluctant to compensate for fraudulent activity. The superiors and representatives information varies depending on whom You speak with. The amount of misinformation makes it difficult to even attempt to be made whole again.

Direct Express customer service is hideous and unprofessional. I was on hold near an hour. They wiggy around questions and they continuously hang up. I disputed some transactions. Sent in all documents. They sent a letter saying I was approved however they have yet to issue me my credit. It's been 2 months. Can someone help me with filing an executive complaint?

Don't deal with Direct Express. I'm talking about the dispute department. I put in a dispute back in November and here it's July and no result just because they worded my dispute. I called them and they said they were going to fix it, call back in 3 days. Called back and they said they will write other dispute and every time I call have to wait or get hung up on after 1 or 2 hours, after 6th dispute, get a letter from them saying they couldn't find no wrong after I had sent them a letter of over head saying that I have no account and they tell me to get ahold of the merchant.

CServ Team Unprofessional, uninformed and shouldn't NOT be handling calls. Kieran made me repeat my SS# 3xs. Then had the nerve to tell me I should Speak clearly. I asked why are you being so Unprofessional, she said, Why don't you call back if you'd like to work with someone else and Hung up. I called back, Brittney answered, sounded like Kierra, put me on hold for 26min when asked to speak to Supervisor, I'm still hoping a Supervisor will pick up.

My husband is severely disabled, he cannot speak or walk. Along with being his wife of 20 years, financial and medical power of attorney, as well as the legal designated payee. We cannot access his money in a timely manner and when I called for help, decide from waiting on hold for over 45 minutes, when I was finally connected with somebody named either Leanne or Louann (not very clear because she was adamant about not repeating it for me along with refusing to allow me to speak to a supervisor). She told me that we can use cash app, but only up to $75. His rent was due a week ago… as it is Social Security doesn’t cover a third of the payment… never asked for direct express, we were perfectly fine with paper checks, but this was done automatically.

I lost my wallet 2 weeks ago and immediately notified them to cancel my old card and get a new card issued. I was told I would have it in 5 to 10 calendar days and all of the information on the phone and on their website says the same thing...5 to 10 calendar days. Well it's now going on day number 12 so I called and now they're saying that it's 5 to 10 business days. I have many auto bill pays that are going to attempt the transaction on my old card since I don't have the number of my new card. I get paid in 1.5 days but will have no access to my money and all my auto bill pays will not go through. Total time without my money waiting for a new card will be 3 weeks. How am I supposed to survive for that long without any money? I'm starving right now and they tell me that it's going to be another week..

Little did I know when I requested a new card they would shut the one I had down...so I am without a card for 5 to ten days...I have bills to pay!! FAIR WARNING! NOT HAPPY! They did not tell me that when I made the request!!

I'm not never going to give a good review. These people restrict my card for no reason. They will not answer the phones so they can take the restrictions off my card and explain why would you do that. I am going to get in contact with Social Security because that's not right and it's my money. I been trying to get in contact with these people since 10 this morning. I believe this is a scam.

We couldn’t believe that US government is using such a shady company as US Direct Express. US DirectExpress’ website states that money in their accounts can be directly ACH transferred to another bank’s account. We spent more than two months and couldn’t transfer the money from my US DirectExpress account to another of my bank accounts. We made more than 28 calls with customer service number of 1(888)741-1115. I received an email from a customer advocacy of US DirectExpress. The email said that US DirectExpress has made several attempts to contact me and asked me either call or email him, but this was not the case; I wrote a couple emails to him with no response at all. If he did like to solve the issue, at least he should answer my emails.

This bank is the pits. My account was scammed by a thief. I canceled my card as soon as I found out. As described in other reviews they said they was sending claim forms to me. I received them 3 days before I was expected to return them. I had to submit another claim because they failed to add a Amazon purchase of over $250. The first claim was denied because they said all purchases were authorized by me. It was for 300.88. The second claim was denied for the same reason. It was for 437.00Est. They will not send me any documentation that they have regarding the investigation. The Amazon purchase should have been easy to prove it wasn't me. What was purchased and where was it shipped? Yet, they claim It was Me. They took out $9.99 around 20 times in 2 days. I never withdrew that amount of 9.99 ever.

Worst bank. Find a different, if I could give zero stars I would. You have to go through some much button-pushing just to speak to a real person. If you have a voided refund you have to wait 2 weeks for it to be back on your card. Worst bank I have ever dealt with, take y'all accounts and money elsewhere.

Worst company ever. Will not answer or resolve problems. Money disappeared. Call them. They put you on hold then they hang up on you. That's if you are able to even get to that point. The BBB HAS THEM RATED AS A 1.

Join me in filing a class action lawsuit in Federal District Court! My name is Warren **. My email address is **. On March 5, 2024, In the evening around 11:30 PM, I was assaulted and robbed of wallet. A police report was filed with the Santa Monica Police Department, Case no. ** unauthorized transactions occurred:

Disrespectful. The operators can't speak a lick of English and they sound like ** or ** or who knows but they can't speak English and they're mean. Every time I AM scared to call because they will put security hold for no reason. If they argue with you then you'll have to go to ssa office because dummies at this card place don't know their job and have no class.

Can't give no stars. I can't believe that this company manages our disability payments from Social Security. You Can NEVER speak to an agent. Does no one snap to this fact or does Direct Express get to call the shots for Social Security. Someone needs to ride up to the way Comerica bank is handling us customers and make some drastic changes. Immediately

I called to get information on how long it would take to get a card. I told her my situation. I ask what day would I expect to get my card for the 10 days allowed for a new card. She would not give me the 10 days calendar on which date when it would have arrived. I call back and I spoke with another representative she told me the information I ask for from the previous person I had spoke with. The second representative told me, we got her. I don't know what that mean, I usually use a similar phrase while trying to what is expected out of me as individual. I have this problem with Direct Express before concerning amount dispute money return back to my account.

Getting through to customer service is impossible. The card stops working too quickly, and if you try to contact them, they don't respond. I tried to go through dispute and they read you a statement about terminating the call. Horrible people.

I checked my account on Mon. evening, I found my card had been "closed". I am expecting my ss on Wed. Called customer service, and on March 20, my account had been compromised. I was never contacted. They waited for me to notice and call them. I could either wait 10 days for a new card or for $13 have one expedited (you have to ask for this option, they don't offer). What a way to make money from someone on social security Direct Express.

My Direct Express account was hacked and used on Amazon.com in February and March of 2024 for a total of $1409.51. In March my SSDI check came early on the 1st, I think because the regularly scheduled date of the 3rd fell on a Sunday that month- and the same day there were 4 transactions with Amazon.com that totaled the EXACT same amount as my SSDI payment... It's been a month and I haven't had nor received a single cent yet so far... My insurance was cancelled for lack of payment and now I have a lapse in coverage which I'm scared will affect my new rates substantially. Totally unfair.

I am a 70-year-old woman. My husband passed away two years ago, so I was receiving a veteran's pension on a Direct Express card. My card was stolen in November. That morning, my daughter used the card to put me in an Uber home. Then, while we were in the Uber, I started getting notifications about charges: $800 to Verizon, $70 for Uber charges, and Netflix charges. All of my money was stolen.

I have a card through Direct Express that was given to me by the Social Security Administration. That card got stolen, and despite verifying all of my (re: the card holder) information the woman I spoke to refused to issue a new card. Or even lock the old one. Useless.

The wait times are impossible, 1h30m+ but usually around that time there's silence, then a click as if someone has picked up the line and then hung up. I have a $700 return I've been trying to do for over half a year!! It's a defective scooter I can't return through Amazon since it has lithium batteries. The only way to return it is in person, in the main US distribution for the company that makes the scooters in Tennessee - I'm in UTAH!!! And my only means of transportation is this scooter that doesn't work. It's the fraud department every single time. I give the information to the people, they transfer me, it takes an hour and a half, silence, click. Every. Time.

Updated on 3/15/2024: My attempts to resolve the issue with Direct Express at 1-888-741-1115 are unsuccessful. I am unable to get through to the customer service. I can't even buy toilet paper. Because Direct Express my account holding my account hostage. PLEASE UNBLOCK MY DIRECT EXPRESS CARD. I HAVE KIDS TO FEED! PLEASE HELP ME!

I have been unable to contact anyone at Direct Express to get out of an emergency situation. Every time I call, the recording says that they are "experiencing heavy call volumes" and that they are unable to take any calls. It says to try your call again later then hangs up. I have tried calling on different days at all times of the day, including between 12:00am and 6:00am. There is no other way to contact them! How did the US Treasury Dept pick this bank system to deposit my social security checks into? I wasn't given a choice, and now I can't access my money.

They have my card and account locked up, I've been on hold literally for 8 hrs with no answer. I'm 62, raising my grandson and they have all my money but won't fix the situation, what happens when you can't buy food or pay your Bills because Direct Express locks up your account and you can't access it? Social security says there's nothing they can do. I wouldn't recommend this Service for anybody, whenever I was even able to use my card, it doesn't let you pay any of your Bills because the companies won't accept it or Direct Express denies the charge.

Worst experience of my life trying to deal with Direct Express. My husband passed away after a long and courageous battle with cancer leaving me and our teenage son, who is entitled to Social Security benefits until he graduates from high school. Was told 5 months ago that a "debit card" would be sent to me to access the benefits. No card arrived. Back to Social Security who wrote down a number for Direct Express and told me to call to request a new card. Did so. Received card, activated it and then followed the written instructions provided by Direct Express to "verify my bank account." I emailed the documents needed to verify account. I then attempted to transfer funds from Direct Express to my personal bank and it was declined. No explanation, no reason. Called Direct Express (which is nearly impossible to get through) and they said it must be because they couldn't verify my bank account. I sent the documents to verify AGAIN.

This is the worst bank I've ever dealt with. Their customer service is horrible, they request your Social Security every time you call in which is questionable, when you give them all the information they say they don't have access to your transactions and demand you give them an exact date of a charge you're disputing even though there isn't a date only an hourglass where a date should be, they put you down for questioning them, won't wait 2 minutes for you to get to your computer to help with their job, and then automatically transfer you to a supervisor who never picks up. The woman Gwendalywn was a disgusting excuse for a customer service rep and I better not have anything of mine drained or identity stolen since I had to offer my social security to her on a recorded line when there "wasn't any other option to look up my information." A very questionable bank.

If there was a negative star to rate DE I would have selected it. I want to share my frustration as a disabled senior citizen whose money is being held hostage. My account was locked almost all of Dec. Finally, I had access and decided to treat a friend and go out for Christmas dinner. Imagine my surprise and humiliation when my card was declined. DE is only card I carry period. A few days later I had access until it was locked again. I have no cash on hand, my auto pays/subscriptions are being cancelled for lack of payment.

I was on the phone with an Direct Express representative. She became argumentative and I was already grieving and I explained this to her and after the call she decided that she would de activated my son disability benefits from the card without having my permission and I have over 300.00 on the card. So don't get Direct express card. Employees aren't humans. To steal from the disabled you must be a monster and I hope nothing but Bad karma and I also hope that she's fired. Also I hope someone robs her bank account. This representative forgot that all calls are recorded and that even if I was rude due to my emotional state of grieving the customer is always right. Direct express lacks professionalism and something should be done. This representative has taken her job too far and this is a criminal act to steal from the disabled and deactivate someone only income.

I've been a Direct Express customer for over 10 years and never had any issues until the last 2 years. Back in 2022, I noticed fraudulent activity on my account and contacted DE and was able to get a refund and a new card. From January 2023 to October 2023, I noticed I had numerous fraudulent charges from Amazon, door dash and lyft on my account. It total to around $1042.00. Contacted DE to dispute my charges and received only $742.00 refunded back to the card. They also reissued me another card.

This Banking institution is owned and operated by Comerica Bank. A poorly operated and mismanaged bank. Expect to wait an average of approximately one plus hours for CSRs as only one telephone line and a lack of an email address is not available for millions of its customers. The csr agents are arrogant and poorly trained. More customers from DE; have had their account compromised online and funds Never Replaced as paperwork must be done manually. **Senator Elizabeth Warren**, from Massachusetts, led an investigation; several years prior and discoverd severe financial discrepancies and fraud within the accounting departments. This is just the beginning!! Furthermore, over $600M from Comercia Bank Dba Direct Express is unaccounted for according to the US Treasury Dept!!

HORRIBLE!!! They hold disabled seniors' SSI money hostage and do not allow them to access it!! They broke so many laws on that phone conversation I cannot even count. Sadly this is a disabled senior who has had several strokes and now has ZERO money because they have it locked and will NOT accommodate his inability to jump through their gambit of security questions- Don't get me wrong. He can answer MOST but not all.

Completely Automated system. No HUMAN available to help. Terrible company. Beware.. Don't Deal with this gov-promoted sham company. They will hold your money. Many bad reviews and negative experiences written about them..

There are consistent problems with the card itself. Whenever I insert it into a card reader it will not read my card. Even when I'm instructed to swipe the payment continues to be declined. This problem seems to persist with these cards. Why can't this company or Comerica offer contactless cards. Other banks offer this service. Why can't they.

I had to replace my card on July 11th due to the chip not working. After waiting 17 days for it to be sent (despite being told it would take no longer than 10 business days) I got it on July 28th and can't activate it due to claims of "not being able to be verified". Even after sending ID, SS number, and birth certificate to them on 4 separate occasions through email (Which I find to be a massive security risk in itself) they still won't verify me and are locking me out of my money. I can't pay rent or get food as a result of this after nearly a full month of not getting help from this company. I'm being forced to transfer to a bank account for direct deposit and I have fears that Direct Express will still refuse to transfer my money they have held hostage back to the treasury even at Social Security's request. These people need to be held accountable! They seem to do this over and over without recourse.

I'm in trouble. No food or meds left. Direct Express will not give me access to my own SS money. No reason give. My card is blocked. Almost a month and I'm getting panicked. I haven't eaten in 3 days and refuse to beg neighbors any longer. It is my money from the US Treasury. They have no right to withhold it. Egad. Where do I get a lawyer fast!?

Please give me my new card. On 5/30/2023 I Tina ** called New Direct Express to inquire about my card status and find out why I haven't received the card. A lady name Latoya asked me to verify my account and she wanted to know how much money I earned monthly and I told her to let me speak to a Supervisor. She transferred me to a lady named Arnette who just hung up the telephone on me. I need my benefits with my new the card. I am going to be evicted. I have to feed my family.

I paid $13.00 to have a replacement card expedited to my brother, who is disabled and relies on his monthly social security benefits amount. Direct Express refuses to release the hold on my brother's social security benefit amount, saying they couldn't verify him. It's been over a month now, and I've visited the local social security office as well as called Direct Express. Social Security tells us that we must appeal to Direct Express to unlock the funds.

A fraudulent case was opened by myself, a senior citizen. Almost $200.00 was paid by Direct Express to a scam. I submitted a claim to get my money back. They denied my claim and said if I wanted proof of their action I could request it. I have requested the info over and over to no avail. I am no longer going to use them for my Social Security deposit. I will never use them again.

I have had horrible experiences with this company and being on hold for hours and hours only to get disconnected or have no results from them. If there was any other option I would choose it. They are terrible!

Both my daughter & I receive our SSI benefits on the Direct Express debit card. On 3/1/23 the automated system says our funds were deposited on the card. They kept our payment plus saying we’re both overdrawn over $600 each. How is that even possible? Anyone that uses Direct Express knows you can’t even overdraw by a penny, the card will deny it. I have called daily since 3/1/23 to get this figured out to no avail. I have pushed multiple numbers trying to reach a human for 2 weeks!!! I get the same message that they’re experiencing high volume of calls and to try my call again later, click, with no option to leave a message. I highly recommend direct deposit into your bank or credit Union over the Direct Express card.

A senior citizen lost his Direct Express card and has been waiting for a replacement card for over a month. He submitted a copy of his state ID but no action was taken to resolve the issue, except a confirmation of receipt. Calling took over 30 minutes wait and neither the operator nor the shift supervisor were willing to help resolve the problem. In addition, the associates were rude and unprofessional. It is regrettable that our government trusts public benefit to be run by such an inefficient business like Direct Express.

Direct Express has suspended my mom's account since July 2022. Her money still gets deposited into that account and the reason they did this is because she ordered a new card. They wanted her to identify her identity and she has and still nothing. They now tell her to contact social security but they say they can't do nothing. She is about to be evicted and must lose her mobile home because she can't pay her rent. These people are destroying a senior citizens life and this is huge. I guess it's time to contact an attorney.

Have done all that has been asked by this company and they continue to keep freezing my mother's debit card so she isn't able to get her medications when it's mandatory for her to be taking medication. My mother is stage 3 diabetic. Every time the card gets unfreeze they freeze the card again a few hours later.

Can't get through by phone. So I clicked on a link for Direct Express chat and I got someone that wants money to answer my question. Ordered a new card and they canceled my old card before I got the new one and the website won't show me the new card number only the last 4 digits. How is that helpful? Now I have to wait 10 days for the new one. There should have been some sort of warning. No one has any common sense anymore. Maybe someone should invent an app for that. The common sense app. Send me money if someone does. I finally got through to a person and they said "I cannot hear you. Please call back". That was after being on hold for 45 min. How does this company stay in business?