Direct Express Reviews

My account was wiped clean on Oct 1st, at 6:40 in the a.m. When I called to make a complaint about the issue, it felt like I was talking to emotionless robots. No one seemed to care that the money was taken, they seemed to care more about the evaluation at the end of the call. I was told the investigation would take 45 days. So not only did my son have to go without for a full 30 days, with 4 days left, I called to check on the outcome and was told I still had to wait another 45 days!!!!

They didn't help. I'm disability. I just need my replacement dept card so please send me one. That all I'm asking. Please just send me one. I need to pay my rent and bills. I have children to feed so please, please

I just tried to make a purchase from Walmart online, and they locked my card for placing too many orders with them. I then tried to order from Amazon.com, and the same thing happened! If you do business with a vendor that charges your card when the item ships, it's easy to go over the number of transactions allowed per merchant. Of course, they still hold on to your money, even if you have no way to spend it.

My 4 year old and I got sick with Covid on Friday 10/1. We have no family to help. I tried to use my card that night online to order us food and it was declined. I called customer service and got a message due to high call volume they couldn't take my call. I tried all night long. Nothing. Saturday 10/2 I again tried all day long to get help. My card would not work anywhere I tried. I finally got through to someone in the dispute office on Sunday 10/3. They said I had to be transferred. I sat on hold 6 more hours and nobody ever picked up. The dispute department refused to help me saying they couldn't.

A company took 98.54 off my card ..Direct Express would not stop the company from taking my money from my card after several calls explaining I did not authorize the payment..so if you use this card you better know you aren't protected from companies taking your money...

Jan 2021 I used my Direct Express Card at a gas station in Victorville Ca. Upon finishing I checked the balance in my account finding there was $583.00 withdrawn from Mission Viejo Ca. on from what it looked like that same day and Mission Viejo is almost 100 miles away with 5:00 pm bumper to bumper traffic almost the whole way which I did not do. I immediately contacted Direct Express and canceled my card and file a grievance. Within 10 days they were suppose to replace my $583.00 by federal guidelines and did not. I spent hours waiting to speak with someone and all they did was not answer the phone or give me another phone number which did nothing but probably start me all over again. It is by no means an exaggeration the hours and days getting the run around by these people at Direct Express.

Yet again, Direct Express prevents me from being able to sustain my health. Today I could not buy my hypertension medication. You're not supposed to discontinue blood pressure meds suddenly, but what is my choice? I've had 2 issues with fraud on this involuntary debit card in a year, I'd rather get a check, but that's not an option. During lockdown I had the first fraud issue where Direct Express told me there wasn't any recourse because the fraud originated in the Philippines, I lost 2 months' income. This month it happened again when I made the mistake of using it at the grocery store.

Every time called for 2 weeks the system hung up the call. Can't use card even though activated. The Las replacement card was same exact deal. Have $ in account unable to use card. I'm payee for a relative wha has once again accused me of being at fault. I really don't like DX period.

DirectExpress Mastercard is fraud! They closed my card by fake fraud activity and refusing to reopen after I send by fax and email many, all picture ID, SS card, Birth certificate...How to get my money back if card be expected on 09/30/21 and they

Direct Express is a gigantic joke as a financial institution! I had my account hacked. I had to do all the leg work- I contacted the merchants who were listed on the statement. After 10 minutes, the young man at eBay FOUND the person who made the purchases on MY ACCOUNT!! He wrote a letter for me so I could forward it to DIRECT EXPRESS, PROVING THAT I DIDN'T MAKE THE TRANSACTIONS!! I got a police report. I should not have been the one investigating who hacked my account. I was on hold for HOURS at a time! I couldn't get ahold of a live person, ever. I was DENIED THE FRAUD CASE... TWICE!! They were rude and dismissive. I NEVER GOT A DIME BACK FROM DIRECT EXPRESS. TRYING TO GET TO THE BOTTOM OF ALL OF THIS WAS A NIGHTMARE!! TOOK MONTHS!! Don't use this bank, they DON'T CARE ABOUT THEIR CUSTOMERS!!!

The worst entity imaginable. It's next to impossible to get them on the phone. You call and you'll get a message that they have high call volumes, to please try later and you get that for weeks at a time. There's no other number to call. I've been stuck because I took an Uber ride somewhere and then I couldn't get a ride back because my card was no longer being accepted even though I just gotten paid. They had a glitch to where they were declining everybody's payments whether they were on the day that everyone got paid a few months ago. I mean people were weren't able to pay their rent. People were at the grocery stores. People were traveling and their cards were locked up and no way to get them on the phone. I hate them. They should be arrested.

I switched from BOA to Direct Express. It was one of the worst experiences of my life!! I thought it would make life easier. But, NO ONE will accept this card when paying bills!! The very first month I tried to use it it was rejected everywhere: car insurance, life insurance, cable/internet, utilities, every single place I tried to make a payment they would not accept this card. It is considered a "pre-paid" debit card and cannot be used to pay bills. I am so glad I did not close down my BOA account because I immediately had to pull the money off of the Direct Express Card and deposit it into my BOA account in order to pay my bills. I had to call Social Security and have them transfer my monthly deposits back to BOA. Please save yourself some time and a major headache and avoid going through what I went through. It was a nightmare!!

I have been trying to talk to someone about a transaction and I’m on my 4th day of calling. I have even called in the middle of the night. They don’t have a waiting for a live person option. I get that the call volume is very high and to call again!

The Direct Express is the most criminal company out there. Scamming and stealing money from the card holders. Direct Express makes 0 attempts in trying to help with any dispute and won't even try to hide the fact that they are just phishing for your information! Direct Express makes it nearly impossible to reach anyone other than customer service. The "supervisor" never calls back nor have I ever actually spoken to said "supervisor". Don't give out any info to the call center and don't send any pictures or info through the email that they provide for you.

Direct Express has the worst reps. Ever and the supervisor Alexia has no clue or care what’s going on! Nothing but trouble since the first day I got this card! I’ve had 2 issues with card, I called company, they put blocks on your card before you even tell them the problem, then they want to reissue a new card for 14$ which I did pay one time because I needed my money, their 2nd mistake, waited a month for a card, this has been 3 weeks now waiting for a new card, because I refused to pay for a 3rd card... yep card is getting thrown away and going back to my bank...

I give Direct Express one star because the fraud department did a poor job investigating fraud to my account in the amount of $750+. I was mailed a questionnaire that I completed along with a police report attached. Within 45 days, I received a letter stating that the transactions were pre authorized, that there was access to my account during dispute period (from me) when that’s impossible because the card was cancelled when the dispute period started along with other false claims listed on the letter I received.

I used the card earlier and it worked but later didn’t and the app bore site worked and I could reach a live agent. It does this at times and hate it. I worry if I have bills it will act up in emergency.

I placed my card in a bank Machine and it shut down on me not dispersing money saying it did. My experience with Direct Express this past week has been positive. They walked me through the steps and The representatives were understanding; polite and extremely helpful. They are on top of issues that arise in such a timely manner.

Customer service and fraud department are nonexistent. Chargebacks for unauthorized charges will be denied without investigation. I've gone through the company and each vendor and cannot get my money returned. I contacted consumer finance bureau and got provisional credit only to have it taken away again. 3000 dollars has been fraudulently taken from me and they do not care.

Updated on 07/162021: I opened a dispute on 6/21, on July 2 a letter was sent out, it was found to be fraud. Directed me to check my balance for the credit of 125.00. Well I been on the phone since Monday 7/12 and it’s Friday 7/16 and I have been on the phone with ten different people at Direct Express, I am still on hold to speak with someone else. However I have been to every department a company could have, I mean I don’t have to be transferred like this with social security. We all know they have lots of departments. ALL I WANT TO KNOW IS WHERE IS MY MONEY AND WHO TOOK IT TO BEGIN WITH.

Called Direct Express from 07/01/21 after 9pm. Stayed on on hold about 40min no answer. Called 7/2/21 multiple time each over 45min no answer. Finally got India 7/4/21 after 2 attempts both over 90 mins. Card was locked due to multiple ATM usage while on vac. They confirmed and unlocked just to lock card again. Called 15 times today 7/6. Heavy call volume and hangup. Rent due 5th. Borrowed due to $55 late fee, other bills due and won't unlock card. Didn't realize they were like this till others told me. Beware.

Got thru to a customer service rep after 15 calls ACCIDENTALLY! She hung up on me!!!! And before hanging up she COULD NOT TELL ME HOW TO SPEAK TO LIVE REP. NO OPTION FOR A MENU!!! 6/28/21 HOW RUDE! REFUSED ME A SUPERVISOR!!!!

My Direct Express Card had a deposit made available on June 3rd. Today while making my reservations for my vacation my card was declined. The money is on the card when I check my balance. I stopped and put gas in my car and bought my groceries no problems but trying to pay for my hotel my card says declined. I have been calling Direct Express for the last 9 hours. I continuously get the phone hung up on me. You can never get anybody live to talk to. Maybe it's time I go with somebody else. This is very sorry. It is also very embarrassing when you are stuck out of town and cannot pay for your hotel.

Trying to get a human being to talk to is almost impossible. It’s a joke. Typical Government service. I’ve tried sending money through PayPal to my roommate and it’s been denied 2 months in a row and trying to get a human is like pulling out a tooth.

I have money missing off my card every month from Direct Express. You have to wait forever to even get someone to answer the phone then you got to give your information, tell them the problem just so they can redirect you and then you got to give your information all over again. And this goes on on and on till they hang up on you. Well this month I got over 800.00 missing. And every time I tell them that I get hung up on. I think they're stealing money from people accounts. And THAT'S THE TRUTH.

This is ridiculous. I have had a cash purchase pending now for 6 days and the company I authorized the money to keeps getting declined for the payment that clearly shows in my account. I have medical necessities in these purchases that I need and are currently held up, I have tried contacting customer service many times a day to find out what is going on with this yet I keep getting a recording due to heavy call volume. Call back at a later time. You'd think that this being a government payment service that it would be priority to get people their payments since we rely on our benefits to pay our bills.

My account was hacked and $1003 was fraudulently withdrew. I filed a Dispute, sent all the proper paperwork (police report, their questionnaire, etc.) within the 10 days they required, but DirectExpress DENIED it. They said the Dallas address was mine and I couldn't prove otherwise. I've been with DirectExpress since 09, at this address I live now for over 6 years. New cards kept coming (3 in all) and then being canceled, hell 2 arrived already canceled. All the time DirectExpress was charging my account into the negative numbers.

This is the worst debit card that I have ever had. It is extremely difficult to resolve disputes and hard to reach a customer service representative. As soon as my account has a zero balance I am closing this account.

They keep declining transactions. This company was sup to give me a small level of independence, and normalcy that being chronically ill, I haven't ever had. Instead my anxiety level has reached epic proportions. How am I sup to take care of myself when you won't let me use my own money? I can't go out very often because I have a weak immune system, so I order online. I have spent 2 and a half hours on the phone, spoken to 4 different people, and every single person I speak to, gives me a different excuse.

This company is Horrible!! There is ZERO customer service.... I had a charge on my card that I had to dispute, I finally got someone and they wouldn't do anything until the charge wasn't "pending", by that time there were 2 more charges. I told them to cancel the card and send a new one... It took 2 weeks to get the card and they NEVER refunded the stolen money. They said the dispute was denied and gave no evidence. They suck!!!

They place restrictions on online purchases even when you have more than enough funds in your account. Worst excuse for a debit card I have ever seen. Eight declined transactions in the last 3 days. Do yourself a favor and avoid this poor excuse for a debit card.

This is the worst company ever. Zero is my rating. I can't understand how the government continues to contract with these people. The complaints and even lawsuits seem to be too many to count. Wish I would have seen all that before getting this card. I was hacked by someone in the UK just as many others were based off the complaints. No kind of security measures were enacted to prevent the numerous back to back international purchases. Customer service doesn't exist with them when it comes to resolving real issues.

I have tried for two days to order an Apple iPad Pro. Direct Express will not allow the transaction because of the amount and possible "fraudulent" use. This is RIDICULOUS as I have made large purchases buying airline tickets for family each year, extended lodging, etc. I do not want Direct Express to decide for me when I can purchase anything. My money is held captive by Direct Express. SIX CALLS THRU THEIR AUTOMATED BOT SYSTEM AND NEVER GOT THROUGH, CALL DROPPED AFTER EXTENDED WAIT TIME. This is not a service you can rely on. I am opening a bank account in town today and will transfer all funds, and I will close Direct Express. IT'S A SCAM.

I requested a replacement card on 1/21/2021 and was told 5 to 10 CALENDAR days. After 14 days requested another because never received the first one. Was told another would be expedited on 2/3/2021 and was told that it would definitely be here through UPS in two days! 2/5/2021. Called them on 2/5 and was then told it was sent but NOT expedited! Now it is 2/11/2021 and no card has arrived. It is almost impossible to get through to anyone on their phone system. And I have made over 50 calls but only get through 24 or 5 times. And they will not do anything to help. Absolutely refused to transfer any of my money so I can pay my bills! I am changing my bank as soon as I can get access to my money. This is ridiculous! Many times while waiting over 20 or 30 minutes on hold the call would be disconnected. DIRECT EXPRESS is not to be trusted.

I don't understand how this company is able to keep doing these things to people and still allowed to operate!! I mean just read the reviews!! I mean all of these fraud complaints that apparently go on without anyone stopping them??? I mean how? Why? All of that stimulus money being handled by these incompetent foreign people that can't even speak English!! Sure take my money and then when I call to try to dispute this I can't even talk to anybody?? Sign me right up!! Sounds great!!

I can only hope that things will get better over there. But after repeated attempts to get in touch with a CSR there, I was disconnected numerous times. I simply needed a replacement card and when I finally got someone on the phone after going through the helpless prompts, they said they didn’t get the email that was sent to them even after 8 hours. I guess I should feel so lucky that it was not months like some folk on there. Something told me to look them up and it brought me here. After reading the horrendous and disheartening stories, I decided to write the Inspector General of SS and tell my and your stories. I would encourage all who have been victimized to take similar action. This is unacceptable for an agency with a government contract to behave this way and must be stopped.

Constant phantom charges, whimsical transaction declines, customer service unavailable for days at a time while you have no access to your money. If you report a false charge they will not register your complaint unless you agree to disable your account for the two weeks they say it takes them to issue you a new card -- "oh, but for a $15 fee you can have it overnight." In the middle of the pandemic. Smells mighty like a scam, or gross mismanagement at best. I am disabled and depend on this card for my Social Security. The US government needs to investigate.

I am so disappointed with you, Consumer Affairs and so frustrated with Direct Express! I submitted a review on 12/28/20. To date I have not heard a peep out of either one of you! You have TOTALLY destroyed my faith in believing that what you proclaim to represent is just a complete farce! I am a disabled senior citizen. I have received ZERO $ for 5 months now due to Direct Express's ineptness. And you have shown me that you have no ethics nor compassion! I intend to contact the media if I have not heard from you by Monday, 1/18. This is ample time for you to respond. I have pen in hand, so to speak, in regards to contacting the media! I am so VERY disappointed in your complete lack of professionalism and empathy!!!

In the past year my card has been locked not once but 4 times 3 of those times cause I'm terrible with online passwords and during this pandemic it's been hell. I've became homeless cause of it cause I couldn't pay bills like I normally would have. Thankfully I have a place now and different company but they make you jump through all kinds of hoops. They make you send in ID CARD, social security card and birth certificate. They make you include your address, your mother's maiden name and it's whole lot of red tape.

My husband's card expire last Sept.30, 2020. We called Direct Express Sept 23, 2020 to order new one and they my husband they already send the card last August 6, 2020. But until now we didn't receive the card. We are here in the Philippines now.

Anyone stating that this card is convenient or great to them is over 65 years old for sure. This is the most horrible service I have ever received in my life. A typical card has a hold on a pre-authorization three to four maybe five business days... Direct Express 10-day hold for money that is not going anywhere. It's going to stay in your account but they want to hold it for 10 days just because they can. They hardly ever answer your calls when they do some times more often than none they hang up or put you back in queue. They never have a proper response for anything, everything. Seems like they just started working there yesterday and they just don't know. Hear me when I tell you open yourself a bank account and save your sanity because these people will drive you insane.

If I could rate a zero I would! Who ever decided in the US Government that Direct Express would be the company to choose in handling our Social Security payments should be fired. There must be a kick back somewhere along the line. Normally each month, our funds are loaded onto our card. We would go to the grocery store, withdraw the funds from our card and do our monthly shopping, and run around town to pay our bills. But it has never been a card to use for paying bills online, etc, because of its restrictions. They tell you that some stores or creditors will accept payment from it, but we have yet to find one that would. So we managed to make it work, until the card no longer worked.

I kept noticing money being WITHDRAW from my Direct Express card so I call direct express to do a dispute because they said it was a company online they said I paid to verify a number??? I have zero clue on what they were talking about so I did a dispute and they put the 70 bucks back on my card and tonight on Christmas evening they take that 70 dollars saying after investigating they said there wasn't enough information for them so they took 70 bucks and I said, "I filled out everything what more information do you need?" They said it don't matter because it's been closed. So basically calling me a liar and on Christmas day no less.

I have had my Social Security payment go on this card for years. My only complaint was getting ahold of customer service was a nightmare. Until two months ago someone took my card and made three withdrawals. I called it in after I saw the withdrawals that weren’t mine. They gave a provisional credit. Then this month they took it back. After a hour waiting to speak to someone, they said they would send a email with the reason. That was two weeks ago and still nothing! I didn’t do the transactions so what could be the reason? So now I have no monies for the month and it’s Christmas. What is wrong with this company? I would like to start a petition of all of the people that have had problems with Direct Express and see if Social Security would get a new debit card service!!!!

Filed a fraud report on 11-7, they sent me paperwork that stated you have 10 days from the date you called in the fraud, 7 days had passed before I received the paperwork, left me 3 days to get it back to them, it was a day late, because of that No credit to my acct for blatant fraud, 6 hrs on hold just to be disconnected, next try a supervisor assured me they had my paperwork, and within 72 hrs I'd have my credit, 7 days later no credit, 3 more hrs on hold, to be told since they didn't get the paperwork it will be up to 90 days, cannot believe our GOV uses a third world company that can play with our livelihood, they are the worst company I have ever dealt with, Never on your worst day use Direct Express.

I'm a veteran living in the Philippines, Direct Express told me that the international option would remain on my card for a year; yet, every few months or so, I must spend $20-40 USD to call their call center and get the international option activated on my account. According to one of their call center agents, the company has known of the server issue for years and refuses to fix it, leaving thousands of Americans stranded in foreign countries with no access to their money. I believe this contract between Comerica Bank and the US Government needs to be under investigation and I'm confident that we'll discover lobbyist have ensured the contract goes to a company that doesn't have the technology and technological know-how to provide the government contract requirements. Definition of Fraud: wrongful or criminal deception intended to result in financial or personal gain.

I see all the negative reviews but my experience was actually good. My card showed a charge I didn’t do of .60. They immediately locked my card while they said transactions continued to try to go through from GERMANY! I’m glad they noticed it immediately and locked my card. I called, verified my card, and they canceled it and sent out a new one out for free and gave me free express shipping. Had they not noticed my card was compromised I would’ve had to wait a lot longer and possibly lost money. I did however have to wait 3 hours on hold to talk to them which is why I took a star off.

I spent four plus hours on hold after reaching one person then being redirected to the "fraud" department where I was left so long it just dropped my call. For whatever reason, this company fails in almost every area of customer service and professionalism. I actually believe they chose their MOH (music on hold) to annoy people and drive them away if left too long. I just cannot say how low a rating I would give since a single star is the lowest option, but if a negative number could have been used, I WOULD HAVE USED IT.

I’ve contacted various federal agencies & reported these scam artists that prey on the disabled, elderly & deceased. They won’t release my deceased wife’s funds to me. I would have to hire an attorney & it just isn’t worth. It’s quite a scam you all have going on, keeping a deceased person SS- disability. I’m a minister & these people definitely aren’t Godly people. Do not use Direct Express. They will keep your spouses' money when they pass away.

I am a disabled adult who gets her social security disability through this card monthly. They put out a fake "fraud alert" on my card which gave the ATM the authority to seize it when I went to make a withdrawal. I immediately called customer service and could not get ahold of anyone. 2 days later, I was able to speak with someone who said I would have to pay for a new card! The card us supposed to arrive in 7 -10 days and I am going on 14 days with no card and good luck trying to get ahold of someone. They could care less if you have bills to pay or children. I have no money or food! I would like to start a class action lawsuit and will be reading up on it.

I held on the line 30 minutes after the terrible loop of prompts. An agent answered the call totally disrespectful. The agent was abrasive, rude and nasty. Did not use active listening and disconnected.

Exasperating. All I get is no satisfaction with these people. They are incompetent, sassy, aggravating to the limit. Just wasting my time on the phone trying to reason with them. Their email address is always full so you can't make any contact with them. Sorry lot of people.

I don’t recommend this card. I recently couldn’t access my card. When I tried to call customer service who says they are 24/7 I was on hold for over 8 hours. Good thing I have speaker phone. They reduced my card because I was switching my accounts over to my bank account. They must not of liked that. They were trying to steal my money.

I hate it. I can never talk to a person and you be on hold forever. I was on hold for over 5 hours so I just hung up. Pissed. I was trying to pay my rent and buy Christmas gifts and it I had fraud issues. Why not contact me and ask question and I will give you the info you need. Now I am late with my rent. Are they going to help pay the late fees? Hell no.

I have used this card for over 5 years. I have found it to be one of the most reliable cards to use and with no fees to draw money out or to use the card. As long as you use accepting Bank that is conjoined with Direct Express. Which is the US Bank. Very quick and friendly service when using customer representative.

I am going to keep this short. I can NOT recommend getting your SS benefits on the Direct Express debit card. Every week there is some new issue that has keep me from accessing the funds on the card. Can't log into the account, can't transfer money to my bank account, card doesn't work at a merchant... Calling them does no good whatsoever. Totally worthless. I've only had the card for four months since I retired but have decided to cancel this card. Worst mistake I have made in my retirement by far. Wasn't expecting this hassle. They're fired!

I was trying to use my card at the store. It said declined so I was embarrassed needless to say. I call them. They said that my card was no longer any good. That another one had been issued and also my address and all my information had been changed by someone and Direct Express allowed them to wipe my money. Completely gone!!! As I was asking them why they didn't do a thorough check of identify the info before they changed everything for the thief They started saying to me they need to verify this and that before they could help me because I called them out for not doing their job to start with. Well when they transferred me I was hung up on. Said they are receiving a high volume of calls and to call back and so I did that 5 times the same day. The next day same thing twice and to today I have not been able to talk to no one about my account but they let the thief change all my info and now I still have no money.

My card was compromised by someone in the UK, I immediately contacted Direct Express whom then confirmed after looking at the account activity that it was a fraudulent transaction. Well when I called back to start the process of refunding my money I was directed to the automated system.. And not allowed to speak with anyone live. Only until I contacted the Better Business Bureau did they call me back immediately! So I advise anyone that has a problem with their customer service to contact the BBB.

When I called Direct Express customer service, I waited on hold for 90 minutes before speaking with a CS rep. The rep told me that my card had been locked (it is a new card with no activity) and that unlocking it might take a few minutes, or might take a few days. I would just have to be patient and wait for the card to start working again. I told the rep that I was living overseas permanently, and that I was in a dire situation due to my card not working. The rep then became extremely rude and confrontational, and she refused to allow me to speak with anyone else at Direct Express. However, instead of transferring me to a supervisor, the rep simply disconnected my call. The CS reps working for Direct Express are unable to provide basic information, they are unable to troubleshoot issues, and they are extremely disinterested in listening to what their customers are trying to tell them. Very poor customer service.

My card was stolen. I filled out all the Documents to get my $ back. Even have a letter from Direct Express stating my $ would be available. Lo and behold the $ is available. Direct Express just added the $ to a expired card. Why NOT add my credit to my active card? DO NOT waste your time calling. Hold time is 2 plus hours. I have filed a Complaint with the FDIC, BBB and the Attorney General. I'm NOT happy about this! I have also sent 2 letters to Direct Express. Simple transfer my $ to my active card! What's so hard about that?

This company is recommended by the Dept. of Treasury as being safe. It is not. My debit card account was hacked and $732.00 was electronically withdrawn from my account. I was never able to recover my funds even though they are insured by the FDIC. Worst customer service I have ever dealt with.

My credit card was hacked. It all started on 8/1/20 and finally ended when we called Direct Express. All the time these charges were being done were not caught by the fraud department. They left charges for a total $250.00 to be deducted from card. This card is where my SS check is deposited. These charges were for $.03, $.06, $1.95, $1.96: $4.95, and $1.93 each. Any other card would have caught these fraudulent charges. When we called we told them the last time we used the card was on 8/9. A ton of charges came through on 8/12. When we pulled the card info in the computer is when we found all the charges ranged from 8/1 to 8/12.

I called got a card. They said I didn't have got another card. They have emailed me about and they say I don't have it then they say I have fraudulent activity. There has been no activity. It's never been used yet they have $6.000 dollars. I can't pay rent. I've got metastatic breast cancer. I can't continue to fight them. I need help! I don't feel any star should be given but I gotta give one.

So my S/O has been waiting for her SSI for herself and she is also the beneficiary for her daughter's SSI for over 4 months. She has been on hold on and off wasting so much time. 4 months? Why can't we get this issue fixed? She's faxed all of her information applied to the account more than a few times. They sent the wrong card and they keep hanging up on our calls. It makes no sense how our funds are stuck in limbo.

I never received the Direct Express debit cards that I paid Express mail for $17 plus another express for $17. Plus received my first card that take 7 to ten business day they direct Express agent cancel it. They direct Express agent tell me my problem is with UPS. Then tells me I'm not going to get a refund from them July 15, 2020.

The Direct Express card for SS payments is a complete rip off when it comes to recovering money stolen from you. Closing cases because of timelines being given to card holders to submit info when company drops the ball on sending paperwork said to have sent. Doesn't matter what proof you have on your end about money being stolen from your card Direct Express has loopholes they use as excuses to not give you credit or your own money back! Total rip off! Don't trust that Direct Express is safe or that when money is stolen off of your card that you'll get it back! You wont! Open a bank account because Direct Express are a bunch of crooks!

I have had mine since they came out and have made many, many purchases with it. Online or in-store - ATM or cashier - no matter what I have no problems with them. Money that is supposed to be refunded to me gets refunded and customer service is very respectful and professional to me when I have a problem. I cannot fathom why others have had so many problems with their service. This card works exactly as advertised for the purpose it was designed for.

I got online one day to check on a item I had purchased and found 6 pending purchases that I had not made. I got on the phone to Direct Express and spoke to one of their employees about it, I was sure that was the last I had seen of that money. I spoke to a young man named Kris and answered a few questions and he said to keep an eye on my account and let them know when the purchases went thru. He said it sometimes took up to 30 days to recover a unauthorized purchase. At that point I wasn't very hopeful. By the time I realized it had gone thru 2 of the 6 purchases were refunded to my account and within a week the other 4 showed up refunded. I will be much more careful giving any information online that's for sure but they were Great!!

I have had Direct Express since 2009. Now with all of a sudden 400.00 was taken off my card on June 3rd. I faxed information that they asked me for and they said for me to write and ask for a provision of credit which I did. They said it would take 60 to 90 days to investigate until then I would be given the provision of credit for the 400.00, well that did not happen. 3 days after I wrote, faxed your name, it sat on the phone for hours, talked to idiots who didn't have the faintest idea of what they were doing. They sent a letter saying I would not get the credit.

I was recently robbed twice for the same $9543.02. (This was all the money to my name which I had been saving for years so I could finally get my own place.) The first theft was by a repeat offender just out of prison who lives down the street. He stole my card along with mail and other financial documents from my house. He then went through almost ten grand in forty-eight hours at a casino a hundred miles from me. (Yep, he was able to get it out of my debit card account with no issues.) When I found out and alerted Comerica Bank’s Direct Express of the theft, (immediately after I called local police) it sounded like I would be reimbursed the money under Regulation E. This is a set of federal rules that establishes rights, liabilities, and responsibilities in electronic fund transfers.

Rcv'd 2 cards for grandsons' VA/SSDI benefits. Outrageous experience trying to activate them! It took 3 days to get ONE activated. Now the other one WILL NOT activate. Sat on hold for 25 minutes. Told my saga. Got put on hold. Then transferred to a supervisor who literally told me "It can only be 2 things. You locked your acct or I will transfer you to Activation." LMAO!!! Activation transferred me to YOU. I asked him what he does. He said "I am a supervisor." Asked him: What do you do as a supervisor? Tell people 'It can only be 2 things, and transfer people back to Activation? THAT is what you get paid for? He said, "I supervise." Bahahahahahaaaaa. I want his job!! I wish I could attach a pic of ALL the emails/codes sent in the last 3 days that do NOT work. PIA trying to create an account, activate cards and now I can't even sign in. Don't bother with this card. You will be aggravated!

I have had my Direct Express debit card for over 10 yrs and have had a fair and tolerable responses from their Customer Service department. Until 2019 when I tried to transfer $100.00 to my checking account the war of them against me began. Lies: In using their website to transfer a little of money 4 times, to my checking account, I was told that they no longer had the ability to do money transfers. (Not True) Multiple calls to their Customer Service line, including getting cut off, being on hold for over an hour, telling me that there is an extensive amount of paperwork to transfer money out and they didn't have time to deal with it and when I ask to speak with a manager, no results, ask to speak to the manager's supervisor, I ended up with the first person that answered the phone.

Have been calling Direct Express for 2 days. Talked to 2 supervisors and 1 manager trying to get money put back on card that they told me would be there 2 days ago. Talked to manager about it 4 hours ago she said she would get it taken care of and call me back. Nothing was taken care of and she never called me back. I have never seen anything like this. I had a problem with an Amazon transaction once and Amazon took care of it in 25 min. Have made a total of 8 phone calls in the last 2 days sometimes holding for up to an hour and nothing gets done. If or when they get my problem straightened out I will be changing to a local bank. No more of this telephone crap.

The worst bank card you can ever have. Get rid of it. I am going to. It sucks. You'll never speak with someone. Sad what this world is coming to. These people dont give a flying. You know what. I been waiting to speak with someone over hour. Nowhere.

I just used my card on 5/11/20 no problem. I just received my stimulus payment on my card now the card will not work for online orders or withdrawals. I tried to call the 24/7 customer service and after entering my card number get hung up on not once but every time I call how am I to get to the bottom of this problem, crazy thing.

Direct Express is horrible. Forget contacting customer service because you cannot get through. Doesn't matter what time of day or night you call. I've been trying to call to get my account info to verify with IRS the account on file is the same. I've been trying to call for hours now and nothing. People with disabilities deserve better!

Waiting for 3 weeks for new card to replace expired one. Called several times and been lied to a couple of times. Couldn't mail card due to "improper address' yet still get monthly statements. Also told even though expiration date was end of March card was still good thru April. It's not.

Around March 23rd I see some International charges on my card. I called immediately. They told me they would send me out a forms (that I have still not gotten). Every time I call I am on the phone for at least an hour and the last three times it ends with the representative hanging up on me. They took nearly $300 out my account. Since I became disabled (12 years ago MVA) this is the first time I've had trouble with this card. It seems that there has been a breach and someone has to do something about it. They keep transferring me over and over and I keep having to give them ALL OF MY INFORMATION!!! NAME 'SOCIAL SECURITY NUMBER. DATE OF BIRTH... & FULL ADDRESS!!!

I tried reporting my card stolen for over three days. First time I was about done even though I had charges on my card that werent belonging to me they were going to fix it. Then got disconnected somehow so I called back. A different woman answered. She was so rude. Treated me like I was a idiot and mentally not comprehending. It was her screaming at me accusing me of things I wasnt doing. I handed phone to a friend to try to mellow her and explain to her I was just listening and trying to explain. Thats when the customer service woman hung up on me. So again I waited till end of weekend. Called social security to help me with this. I was told to deal with Direct Express. I explained that they werent talking to me and I needed to know if I were even going to get a new card.

I called to see if my SSI had been deposited as I need it to help pay my rent. Funny thing it was put on early and as soon as it was someone wiped it out on xBox accounts. When I tried to get my transaction information the deposit was there but it took 2 days to find why it didn't show any withdrawal. Over 300 in that day which it wasn't suppose to be on there yet but they took it off for xBox then waited 2 days to inform me. Maybe our government shouldn't be trusting foreigners with our money. All together since last Sept 600 had been taken out but they never send you any deposit or withdrawal information. Im changing cards. I dont like shadiness.

My son has been using this card for years with no problems until now. Went to use it this past Saturday and it didn't work, tried withdrawing funds from it on Wednesday March 4th. ATM said they could process the transaction and to contact the financial institution. I have been trying to call for two days and there is no option to check balance or anything. You just sit on hold for hours with no answer. Tried logging on to check his account online and it thanks me for requesting a new password and says it sent a link to my email, never received a link to reset my password.

I paid my part of my bills as I'm living with my mom and boyfriend and I got my card froze for no reason beyond my control. For three days now I've been trying to call customer service to verify my transactions were made by me but there is no answer. I called social security but they gave no help. I still have money on the card. My mom and I survive on this money along with her SSI for housing, food, utilities. Right now we are short on food and still have rent. What happens to us next month when I can't get my checks sad and ssi from my card when it's froze. Any suggestions?

I had my card frozen for no reason and no access to my funds. Called in every day for weeks and keep getting rude Mexicans who are laughing and saying, "Nothing we can do." I have no food or gas and cannot get to my doctor appointment. Mexican man naked “Jesus” answers. Hardly speaks complete sentences. Can assure you this low life of a man with a thug accent trying to intimidate me into just letting it go and not using my card again! Are these calls going to Mexico? Why do these agents despise Americans so much they are stealing our funds? The theft is internal and it’s very clear these are very desperate phone agents some in Mexico and Puerto Rico, third world countries, they are in on the theft and blocking cards. The agent laughed when I told him I had no medicine. When are these agents going to be held accountable for their abuse on the disabled, and theft?

I've had Direct Express for years. I used to think it was on ok card until today I see my card is locked. I called in and the rep that answered the phone didn't put in my information correctly so they put a hold on my card. Even though I answered the security questions and transaction history correctly. The supervisor was just as useless. He kept telling me to email them and saying sorry. I was correct but I have to suffer because they don't want to fix their own mistakes.

I decided it would be easier for me to receive my retirement benefits on the Direct Express card who has contracted with the US Treasury since they decided they wanted everyone receiving any type of benefits from Social Security to either have this card or issue a direct deposit to your bank so that the US Treasury would halt printing and mailing out benefits through paper checks. In my situation I went with DE only because I am a disabled senior without transportation. In order to fulfill my daily requirements I need to order everything online and have items I need delivered to my door. I just started using the card in January of this year, 2020. Everything was fine the first month until this month. Apparently if you start spending too much money, instead of calling you to ask why, they automatically place a lock on your card. Therefore any transactions afterwards are declined.

I have been trying for a month to have funds transferred from my Direct Express to my personal checking with a local bank. They charged me a $1.50 transfer fee and another $1.50 when the funds were put back in direct express 2 days later (transferred never happened). Their response to me after waiting 1 and 1/2 hours on hold was to TRY again. I did as they instructed me to do. Again $1.50 fee to transfer the funds. Two days later?? You guessed it, funds transferred back 'to direct express ($1.50 fee). My bank assures me that no funds ever reached them.

This company should not receive any stars but it is required thus the one star. I discovered fraudulent activity in the amount of $500 on my Direct Express account and begged them to not pay the transactions as I had never made them and they refused. They went ahead and paid them all including $200 to a Venmo account. They said I could dispute after they’d been pay but there was no guarantee I would ever see the money! How the government does business with this company and uses them for seniors to receive their social security every month is disgraceful. I will never use them again and will do everything I can to make sure the public is aware of what a horrific company they are! I contacted the Social Security department and they could care less. Please do not use this card for anything!

February 11, 2020 I had got a text from Direct Express saying $481.24 was taken out of my account. I had called direct express and they had informed me SSI took back the money which direct express said the statement says (R06) meaning SSI and there is absolutely nothing that Direct Express could do. So I call and go into my local SSI and was told SSI does not take any partial payments back if they did it would be the whole check amount not half of it. I been at this for a week going back and forth. Direct Express won't even mail me anything that can clarify the code (R06) so I could show proof that money was taken out by SSI & SSI won't do anything because it's out of their hands. I'm so frustrated and confused. I can't even file a dispute because direct express won't let me.

My name is Melissa ** and I have been trying to get my money back. 2 checks were stolen from me. My July and August 2019 checks were stolen off my card. I have proof that it was not me that made the transactions on my card. I was incarcerated from June 10 2019 and made parole Sept 12 2019. While I was in jail someone stole my purse and I keep copies of all my passwords wrote down but that didn't matter because all my info was in my purse. The person cancelled my card and got a new one and not only have I been rudely spoken to by Direct Express I've also been hung up on and basically told that I'm a liar and my documents I faxed to them are useless. I faxed my parole papers that say the date of my incarceration and my out date but none of that matters to them.

This company is a complete scam. They stole my disability money and denied my claim. The purchases were done all the way in Atlanta. I'm all the way in Sacramento. I called to report it stolen and cancel it on Jan 4th 2020 as soon as I found out and there were still charges done on the 6th wtf. They put you on hold for hours. Transfer you and lie to cover up the inside fraudulent things going on there. I made a police report also I will be contacting the news and FBI. I found a class action lawyer to take my lawsuit. If there is anyone that wants to be apart of my class action lawsuits please email me at **. Put in subject line Direct Express fraud so I know it's not spam. I will email you back. Thanks.

I had money stolen off my card, called in and a rude disgusting women with a terrible attitude in Mexico answers after a hour hold time and says in heavy thick almost hardly speaking English “you no can open dispute too late” and hung up on me! You are abusing the disabled then having 3rd world countries in Mexico and El Salvador steal our funds and it’s all internal! I recorded this all and am giving this to the Trump administration. This is a terrible abuse scheme going on internally. We have no food gas or medicine now thanks to these people in El Salvador stealing our money, and literally the women laughed at me when I said I had no food and needed to get a professional credit on the stolen funds. All recorded for YouTube. How can Comerica bank CEO allow this to happen to American's money?

I am an honorably discharged veteran, educated in psychology, and disabled. My hope is that this objective and fact based review will deter you from using Direct Express and have direct deposit into a bank account instead. Having been issued a replacement card that was said by D.E. to active I wasn't able to set it up for automatic insurance payments monthly. The card was rejected..twice.

My money was stolen from my card in October. I called to dispute it and was denied because the thief used the same atm as I used. Then I found out conflicting information was the excuse. There was conflicting info. Do not use this card and expect any money returned. I'm taking this to the attorney general to see what they can do. TERRIBLE CARD FOR PEOPLE WHO NEED THEIR MONEY KEPT SAFE!!!

My account was fraudulent in December and January filed a dispute however after so many phone calls no one seem to help me in this matter. I get my disability benefits on this card. I can’t afford to have my money stolen and Boone helps me get it back. I will leaving this company but I would like to know what other steps I could take to get my money back.

On January 10 of this year I filed a dispute with DirectExpress. They informed me that I would be receiving investigation paperwork for me to complete complete within 10 days and on the 11th day if my case was still under investigation that my provisional credit would be promptly put back on my card. Well this is the 11th day and about the 15th phone call that I have made sitting hours at a time on the phone waiting on hold. I like to think that I’m a patient person however I’m being told something completely different by each person that I speak with even speaking with a supervisor hoping to get something done.

Please!! Do not go through with this fraud ** company.. you will do better with a bank or a credit union. My son disability check got stolen off his card!! By a merchant. This I never dealt with. They will not dispute the money. This happened once before. This is the last time I will ever deal with the sick business’s. Then they put you on a long hold for hours then transfer you over the. Put you back on hold.. so ridiculous!

First of all this company is clearly taking advantage of the demographic they serve which in large part is disabled Americans. I had money stolen from account. I called and reported it. They tried to talk me out of it being fraud saying I must have forgotten spending $350. They said they would send me the transactions so I could mark the fraudulent transactions. This never happend. The next month it happened again for about the same amount.

After being on the phone for 34 mins.... female rep says she can’t help me. Trying to report my card lost and she couldn’t do it. She needs my 16 card number!!!! WTH is she thinking??? Who can remember their card number??

I've spent almost 2 hours listening to the same tiny musical phrase and statement of appreciation over and over and over and over waiting to report fraud and retrieve my money. The WORST Customer Service I recall. Comes with my Social Security payment.

Agent Alex at Direct Express hung up on me after requesting to speak to a supervisor. I waited 2 hours to speak to him. I submitted all documents and was checking on status and waited 72 hours before calling as they suggested, still no release of my Social Security onto my card today. Called again and it has been now 6 days, Alex again hung up on me after asking for a supervisor, after waiting 3 hours today.

I've been having a Direct Express card now for 5 years. I have sent in my receipt and documentation on the item that I have disputed and I have received a letter that says it doesn't reach a decision in 10 days that I'm eligible for a provisional credit. Every time I call and I'm being transferred to level one level two the wait time is extremely long. Customer service is rude, horrible and inconsiderate. No one knows anything about my provisional credit. I explained to them that they are the ones who sent out a letter stating that if I sent in my documents within the 10-day time frame and I'm eligible for provisional credit. Only thing they keep telling me every time I call it's all well. No choice account and I explained to them is after the time frame and I submitted my documents within. Actually they're just unprofessional. Don't know what they're doing customer service. I don't know what they hire these people from.

My card was hacked in October. I tried to contact for a week and could not speak to a person. They sent me a card with a different number and when I finally got thru, I gave them the info and they told me there would be an investigation. Weeks later I got a letter telling me that investigation was over and my money was back but still no card. Told again card would be here 7-10 business days. 10 day later I called, and they had sent to the same guy that hacked/frauded me the first time, this time he got 2 months worth. So in all he got 3 x my monthly disability. Still no card. I sit here writing this letter after being on the hold for 2 hrs, this is the 2nd time today, first guy hung up on me for asking him not to be rude to me please. Here I sit without my money for 2 months. Still trying.....

My husband and I get paid on the 3rd, well ee got paid and can't access our cash but once a day first thing in the morning and only to get 100 dollars out. I have called literally almost 100 times for 5 days now and still can't even get to be put on hold. It says "High call volume. Call back at a later time." This company is an absolute nightmare to Americans and doesn't have Americans working for the company. We can't even pay rent for our 3 children.

Two days in a row I called and they never answered,,, I think u this card is a scam and they don't answer calls because they steal people's money. This card is a total nightmare and I'm going to make sure it gets closed. They don't ever do a thing to make it safe and I had a no cash dispensed which any other card and bank you wait maybe two days. With this scam bank it taking over three weeks.. Nope. I'm not allowing this bank to continue to mess up people's lives.. Not mine or anyone else's. This joke of a card is here only to take people's money. SOMEONE NEEDS TO SHUT THEM DOWN.

Got my letter for "Increase" for the new year, on my pension, when they had the audacity, to keep 183.00, I've read the "Previous" horror stories, and some were taken for a lot more however, I want my money, when I called my card (before going to the atm) it was 183.00 short of what the award letter said it would be, so, I waited and went down to the social security office and they printed out a receipt showing me what they deposited on my card, and told me to "Take it up with Direct Express"!

I called the customer center 3 times. The hung up the last 2 times, didn't give me a chance to let the automatic services know my needs. I lost my card. How am I suppose to report my lost card if they don't give me chance to explain? A lost card is a serious issue. The line should always stay open for that. You are messing with people monies. They have bills to pay. Not for a thief to have.

Whatever you do, DO NOT use USDirectExpress. Comerica Bank Direct Express is the worst. No customer service at all. I have been trying to reach customer service for 5 days, 8 times per day, calling from the time they open through after hours. After a brief message that they are experiencing heavy call volume, they disconnect the call. The US government could certainly do better than selecting a bank like this to handle the millions of dollars in disability and social security deposits.

Never able to speak with anyone in customer service. No matter what time of day, what day of month, constantly receive message "We are experiencing a high volume of calls. Please try your call again later." I think it needs to be looked into how this company was able to secure government contract to handle benefits distribution. From reading other reviews I consider myself lucky I haven't lost any money. Just trying to transfer funds has been impossible. Sent verification of address and bank and still I am unable to transfer funds from card fo bank. This is a one man joke operation.

* No way to file disputes. * Customer Service non-existent. * Too many Fees. * Surcharges. They should not be in business-avoid like the plague! It is impossible to reach anyone, the fees are high, they won't even provide their routing number so you can change your Direct deposit, I got it because I know people in the business.

BEWARE -Internal fraud ring. I called In regarding a claim. Was transferred to 3 different agents. All Mexicans Who had arrogant and rude tones. Direct Express is abusing customers by knowingly denying claims and missing funds because the fraud is internal. They have hired a 3rd world country to facilitate the dispute process, these agents are very rude and abusive. I was hung up on twice by very rude agents. Another women in claims Mexican lady named Isabelle was condescending and gas lighting me about a claim. She thought she had put the call on mute but I hear her telling the lady sitting next to her “whatever you do deny their claims just make something up.” This is abuse and disturbing behavior on the disabled. I believe it will be exposed soon. All my funds stolen and I was left with no food. These people are scum and they know it and have a hostile attitude towards Americans.

Got frauded, caught it and stopped my card, got a new card and all my Christmas money got stolen off it! How?? And they are denying me my money back, gave me the company that frauded me phone number to call myself, it was a cellphone!! No company. It’s fraud and you are not giving me my money back still?? Sooo wrong and bad, I have to file a police report and not stopping with this! It's sooo wrong!!

My card was recently hacked. Someone charged $1100 in children's clothing. This money is meant for my monthly survival. Trying to get a person on the line is impossible. What a disgrace for a senior citizen to be subjected to. I was the reason I got my money back from a vendor in Australia. I had to call. Before this mess I questioned another disputed charge. They found no issue. I got a paper statement and found a $90.00 charge on the first page. The government is ultimately responsible for this outrage. KW. What happens next time and my money isn't returned as easily?

First off I only get $514 a month disability and Direct Express has the worst Customer Service anyone could imagine! I went to a cash machine in October and wanted to withdraw $360 but the bank wanted a service fee of $4.00 so I cancelled the transaction without getting the cash out of the machine. Well Direct Express thinks I got the money and they took it out of my account the first of November and I had to get a title loan just to pay my rent. These jerks have been checking on this DISPUTE I filed for weeks! I mean can't they just call U.S. Bank here in Spokane, WA and get proof I never got the cash out? Both times when I called these idiots I was on hold 1 hour and 20 minutes. I AM SO POOR AND I NEED MY MONEY BACK PLEASE!!!

They always say they have high call volumes. I call at 3 in the morning and it still says that. I believe they do not have the communication system they should, after all they are handling USA citizens money. They need live online support. The government needs to to check into the services they are paying because they are getting a shabby job.

Someone stolen my card information and it was used 3000 miles away! I have spent 3 days trying to resolve this issue only to be yelled at and hung up on by Direct Express. I was told it would take up to 6 months to fix the issue and then told I was the one that used the card. Funny I am in North Carolina, not California. The business where my card was used has verified that it was part of a fraud ring that they are currently investigating. And Direct Express refuses to listen to any thing I or the entity states happened. My local police department is filing a report as well as Sacramento PD, yet Direct Express doesn't seem to care. I have spent almost 10 hours on hold only to be berated and called a liar and that it will be 6 months before anything is done. What poor business practices.

It has now been a month since my card was hacked. On 11/2/19 I was awaken to several notifications. The alert was that there was insufficient funds. I just received my monthly payment on the first. I had no idea what was going on. I called the Direct Express company. They informed me there was a transfer from my card to a Go Bank. I don't know what or where this go bank is. First I had ever herd of it. They proceed to tell me that the hacker had set up an account in my name and made the transfer. I did as instructed and requested a dispute form. I filled it out and returned it to them. This was all done with in a few days. I kept calling to see what the progress was. I was informed by two employees that the funds were to be credited when investors were done. They have a ten day period for this to take place. On the tenth day I was told that all was good for credit. It would take 24 hours for it to be placed in my account.

*** BEWARE, this one is a LONG one so DON'T start reading unless you have a few minutes because I can't take it anymore and I'm GOING OFF!!! ***??? These damn DIRECT EXPRESS people which is the company who hold the cards that social security benefits get deposited onto ARE A DAMN JOKE!!!!! After having all this identity theft happen to me with their card, I've been doing a lot of research and the amount of people this happens to with their card info and benefit balances being drained and the fact that it seems 99% of the victims don't ever get their money back or if they do get granted a provisional credit, it is later determined by their so called "investigations dept" that it in fact wasn't fraud.

I had money take from my account I immediately called. They tried to talk me out of my complaint saying my math was wrong. They were supposed to send paperwork to show what transactions were fraud and they sent nothing. Then in September the same thing. This time for Lyft charges in San Fran and I live in Vermont. I filed the paperwork, wrote them a letter. They send me a response saying my information did not match up and that I could contact them to get all paperwork used in making the decision. They act as they had none til I asked for a supervisor. The same person returned to the phone saying it would be sent. I looked it up online and it was crazy thousands of complaints obviously highly Direct Express as a fraudulent company. They told me to go to the police but would not provide a number where the police would call without a credit card.

Do not use Direct Express. They keep your money. When something goes wrong they will not help you get your money back. They keep it. Everything time I try to call them I get hung up on or on hold for hours then hung up on. They do not want to help people. They only make things worse???? I'm filing a complaint with Better Business Bureau and if you are having the same problems you should call and file a complaint with better business bureau as well. This needs to stop. I seen on many reviews that a lottt of people has went though the same thing. They are taking from the poor people and not giving their money back to them. Will not even work with them. Will not talk with you. Hangs up on you and will not make it right. I've never in my life been through anything like this. We all need to come together and take these people's jobs out from under them because they are robbing us all.

2 years ago I had four hundred and something dollars fraudulently taken off my card. I used my card one time in the morning. I think it was to Wal-Mart, and then I went to use it again at the gas station, and it was shut down!! Direct Express shut my card down, not me, them! So therefore, Direct Express knew that the charges were fraudulent on my card. Somebody used my card somehow in Las Vegas Nevada, and I'm in Indiana, and I'd had my card with me the whole time, and NOBODY knew my card number, nor pin!! So, my card was shut down. I called direct express immediately to see why I couldn't use my card, they had blocked it, and I couldn't use it at the gas station, which was embarrassing!! I then got a replacement card, and the meantime, Direct Express told me I had to fill out fraud paperwork, which I did, immediately after I got my police report, that they told me I need to have. I followed all the rules!!

I been in Mexico for 5 years, out of nowhere my card does not work in any restaurant and stores. I went to an ATM and tried to get some money, the ATM makes the sound as it's counting the money and dispatches nothing, I went inside the bank and they informed me I have to call these losers. After several long distance phone calls they asked me to fax them something, FAXES DO NOT EXIST EVEN IN MEXICO but I finally found one. They keep claiming they did not get it.. I AM DONE WITH THIS CARD. I AM AFRAID TO KEEP MY MONEY THERE.

I spent 12 hours trying to get an issue resolved with my debit card. I called 5 times and was on hold between 1 hour and 2 hours only to be transferred and after being on hold for another hour or more the phone hangs up. Comerica Bank should have never been awarded this contract by our government. I want to know whose palm is being greased. They are nothing short of criminal. The elderly and poor are actually being robbed by this bank. I am going to report my story to the newspapers and my Congressman.

Been trying for 5 days calling several times a day to get customer service to report a fraudulent charge. It always hangs up saying high call volumes call back later. I have No way to email a manager. Ridiculous.

My mother had over $600 taken off her card a few days ago by Amazon and doesn't even shop there. Called Amazon, told them what happened and they can give us no info even though my mother's card is being charged... Wtf... I'll be leaving amazon a review as well. But this company says they can do nothing about it. So frustrated even made a police report.

I got both my ssi and disability in 11/119. Withdrew my disability money from the card with no problem. Used my ssi to pay my phone bill and credit card payment then called to check my balance. Said i had $91. A few hours later checked balance again and noticed a $39 cash transaction i didnt do. Tried calling the call center and got a recording saying all lines were busy call back later. Called about 19 times. Got through once to find out my card had been drained but unable to reach anyone. Been calling since fri only to get a recording saying all lines busy call back. Sent a text message saturday no reply yet.

October 2nd fraudulent charges showed up on my card and here it is November 3rd and I've spent hours and hours and hours on the phone trying to get through to talk to a live human being. Some hang up. Some don't speak English. Some act like they don't hear you on the phone. I do not recommend Direct Express to anybody. Keep your paper check or direct deposit to a bank or other prepaid card. They have ** customer service skills for being with the government and it's just ridiculous. I'm still trying to get my money back. I talked to one customer service representative, get through with all my information, get transferred to another representative get through with all my information, get transferred to another representative and all of a sudden my information doesn't match.

So, my SS retirement check went to an old unused Direct Express card. Out of date, after 5 calls, on hold over 40 minutes each call. They said all they can do is issue me a new card. Takes several days. Would let me transfer my...My money to a checking account. I was told after hours and hours. of waiting, I can get it when I get a new card. I will be closing this. Next month and use a bank account. Worst customer service ever.

So basically my micro preemie, disabled son receives benefits from SSI on the Direct Express card. Since March 2019 to October 2019 there have been 3 different charges every month on his card. I've went through all the steps as far as replacing the card, filling out the packet, faxing it back in within the 10 days so he could get the provisional credit they said he could receive, remind you after calling for 2 weeks to finally get through to someone. The representative told me that it was still under investigation and that he should receive the provisional credit soon since they had not finish the investigation within 10 days.

I have had it with this poorly-supported Direct Express card, every time I have needed to inquire about a transaction I either would have to wait for at least forty-five minutes normally, or get a pre-recorded message stating that they're having "heavy call volume", even if you call first thing in the morning, or last minute in the evening. I think they close at 7:00 or 8:00 PM there in Texas, though supposedly they run 24/7, according to advertising. I found them to be rude, generally poorly-spoken, and sometimes would tell me to have a nice day without resolving my problem, then hanging up. They don't care about their customer base, I suppose they get a fat contract with the government and feel free to run the card into the ground.

WARNING. Please read! Direct Express fraud is internal. The theft on the Cards is a internal scam. I called in due to be locked out of my online account, a ** girl answered the phone when I called In and told me she needed to reset my pin. She then asked me to confirm my phone number and said it’s wasn't the number she had on file. She was lying. This is part of the scam. She then emailed me a Link to log into with a new passcode she created then drained my account!! This internal theft is something that they have know about. Criminals working here preying on the poor and disabled. All they need to do is monitor the calls and they refuse to. The people who work at direct express are very uneducated and shady and thugs! You can tell by the way they talk and treat the customers. I hope these scum go to jail soon!! I have no food and now cannot use my car because I have no gas or rent.

I had this card for many years. It's always a problem getting issues resolved. This is my last straw. Since middle of Oct 2019 my account has been in a negative standing in which every single Direct Express rep I spoke to was rude, didnt care and unapologetic. I'm on a fixed low income thus is all I have to take care of my family and keep a roof over our heads. The 30day process to handle my situation will leave my family and me homeless once again.

My neighbor is a disabled, 70 year old US ARMY WAR VETERAN (special services nurse) whose only income is what she receives on her Direct Express card. Every month for over 15 years, she has used her funds to pay her rent, food, electricity and phone bills. But Direct Express 3 months ago rejected her monthly rental and utilities payments while at the same time accepting FRAUDULENT purchases—made with no PIN—and for transactions that should have raised Red Flags—for purchase that no 70 year old, blond, blue-eyed, ** lady would need such as $1500+ for ** dreadlocks, “sex toys”, porn websites, and 5”-heeled stilettos which an ** “Street-walker” would more likely wear.

Where is my money? My social security checks, sis and we do, Can't get anyone on phone, as said both checks were issued. ATM says unauthorized transaction, no reason given. Has anyone got their money on Direct Express.

I have been waiting since February for my son's check to be direct deposited onto this card. My mail runs late so I have to wait all day before I get the check then I have to pay to cash it. Plus, Social Security keeps sending me letters saying I'm not in compliance with the law. I sat the card up before he even started receiving benefits! Every month, I call and call until I finally get to talk to a person all for them to either tell me "it just takes time" or they'll say they will transfer me to a different department and hang up on me. At the beginning of the month, I was on hold for over an hour, gave the guy all my info and explained why I was calling and asked to talk to a supervisor... He said he would transfer me and hung up on me. That was the last straw, I have been waiting 8 freakin months and I'm fed up with it. I finally opened a bank account last week just to get his check. After reading other reviews, I'm glad the money never went on the card.

Had an SSI deposit of 771.00 deposited to my Direct Express card 10-1-2019. Went to ATM to withdraw some funds to go to the doctor and buy some personal items. The ATM denied my withdrawal twice for insufficient funds. I called the customer service number on the card and the recording said I had a balance of 21,86. Knowing that couldn't be right I listened to all transactions. It confirmed a deposit of 771.00 on 10-1-2019 but listed 3 cash purchases, 50.00, 300.00,and 400.00 made on 10-1-2010. This was at 7:30 a.m.. I had been nowhere and made any transactions at all.

Direct Express is the worse company I've ever dealt with. There is no provision for human contact, only a very limited, automated menu. Worse yet, is that the Customer service number typically states; "We are experiencing a high call volume. Call back another time." Login on their internet service is a nightmare. In light of the abysmal service rendered by this company, I can only assume that Direct Express bribed someone in the Social Security Dept. to secure this government contract. For what little it will be worth, I am going to file a complaint with both of my Senators, Congressmen and the Better Business Bureau. Direct Express is an insult to the intelligence of retired people.

At 11:57 AM on October 4, 2019, I went to an ATM to withdrawal money to pay rent. The machine sounded like it was counting money. The door never opened to receive the money, and then it said transaction canceled. I went into the bank that then informed me I needed to contact card issuer. For the next 5 hours I tried over and over again. Called the number, then entered information just to be told I needed to call back because they were busy. 67 times I did this before I got through. Then the representative got all my information again, and stated she needed to forward me to an escalated dispute department. I was then promptly disconnected. I tried calling again 42 times before they closed and never got a person again.

I have apparently been having the Google app taking money out of my account without authorization since January 2015, over 300 transactions at this point. $2,000. I cannot seem to get ahold of anybody to find out how to get the statements since January 2015 so I can see what was on there and how it was billed Etc. I've tried to contact them and all I get is a recording saying that there's a heavy call volume and try again later. Google has done nothing about this, the app developer is my only hope at this point and still waiting to hear back from them. I'm trying to find as much proof as I can and the Direct Express apparently thinks that because it is a government card that we don't matter. I miss talking to actual people who care, know what they're talking about, I did not transfer you from one to another with each one being harder to understand!

DIRECT EXPRESS is my payment card for disability. It was used FRAUDULENTLY & NO ONE had my card info, + I use the app, but the thieves went online and created email and password info so I can't get in that way either. Tech support was supposed to contact me within 5 business days-& didn't! Also, they made me wait until the $200+ of pending charges went through before I can dispute it. Plus COMERICA BANK-on the card-says they're "not a bank & only put it on the card for advertising purposes". It's a lie & makes no sense to advertise for a bank if you're not 1! (See Treasury department's website + Google "Direct Express fraud" -Employees sell your card info!) I need help & called 17+ times, for 45 min holds or can't get through AT ALL due to "heavy call volume" - all day!

I was told 3 months ago that my son's benefits would be added to my card and it still hasn't happened. He's receiving paper checks. I went to the Social Security Administration and they stated it was put in for him and Direct Express is at fault. When I call I'm on hold for over an hour. The situation is never resolved.

At 10 am today I tried to withdraw over $300 from my card. The ATM processed the transaction but did not deliver the money. The bank providing the ATM said I needed to call Direct Express. It is now 9 PM on a Friday and each time I call Direct Express I reach a recording saying that they are sorry but they are experiencing heavy call volumes and hang up on me after recommending I use (non-existing) online resources. I am out of my money until heavens knows when now. This happened to another person and because he was using a card from the bank they issued him a temporary credit on the spot. This card is a piece of garbage. This cannot go on. I will report this to every consumer agency on the planet. Gosh I am so angry.

Updated on 11/01/2019: Stayed on hold for over an hour, finally get to talk with someone for about 15 mins as to WTF my card is not working when it was was working last week. Guy comes back to line pretending he can't hear me and just hangs TF up! I went through this BS last month. Call hold times over 4 hrs. My bank account was overdrawn because these incompetent ** are lazy AF. I'm done with Direct Express. The ** of a company should not be over ANYBODY'S money. Everybody do yourself a favor. Don't get this CARD!!!

File Complaints with Consumer Financial Protection Bureau at www.consumerfinance.gov and Texas Department of Banking (that oversees Direct Express) www.dob.texas.gov IMMEDIATELY! They work fast. What I'm reading here is scaring me. I too am having troubles transferring funds to my checking account to pay my mortgage. I tried online on 9/2 and it bounced back stating a "new policy" that isn't stated anywhere online, whereby I had to email them a banking statement, government ID. But I had transferred thousands of dollars in August to the same account! I did so and it bounced back again stating the routing number wasn't on the statement. However, my August statement transferred clearly stated my bank's name. After 2 hrs. on hold, she stated that I was transferring too much money when I am trying to transfer 1/3 of what I transferred in August. Something clearly shady going on here. File your complaints to the above agencies!

On August 30, 2019 I received my normal SSI benefit, when doing so I went to pay some bills as normal. I went to bed and awakened and saw that I could not access my card online, in the store, or atm. So I tried to call Direct Express and received no answer, on top of the fact that allegedly I have no account. (Red Flag), I continued to try and even spoke to SSA but they had the Homeland Security there and we had no access. I received on September 6, 2019 a letter from the Direct Express Fraud Department and called the 888 number that was on the bottom. I called the number, and received no live agent.

My Direct Express Card is lost. Now I cannot use it to by groceries, medicine, etc. and I have tried calling their number for a week. All the automated system says is, “We are experiencing heavy call volumes, please try your call again later.” I have tried sometimes all night to get through! Nothing! We Americans that paid into Social Security and now can’t access our money or report lost cards.,, We Deserve Better Now!

On Aug 2nd of 2019 I called Direct Express to check my balance and heard a charge of a li'l over $200. I right away did a dispute with the merchant and with the bank of DE right away. I faxed over papers and they supposedly never received them. I gave it a li'l more than 72 hours to check fax status - again nothing. So they closed my case when all I had to do was refax them the proof. I asked for manager and they said they knew all protocols so they didn't need managers. I've waited over 2 hours to hear them say I couldn't get my money back. I did research on the merchant and nowhere to be found. I believe cyberware has taken over this because it's plain clear on our screens that fraud is being allowed. By Direct express. They are aware of it being fraud but say they can't do anything about it. Who can I speak to?

I noticed today that money is being taken out of my account without my authorization. I've tried to call their "customer service" department numerous times and have never been able to get a human being on the phone. It says there is high call volume at this time and then hangs up on you. Because of this I've decided to have my deposits sent directly to my bank as soon as possible and then close the Direct Express account. I'm also going to my local Social Security office and filing a complaint against this company and their shady practices. They've made their website difficult to navigate and since they've changed the set up there it's slow and often doesn't respond at all. If you are also having problems with Direct Express you may want to set up an alternate bank account for your deposits.

I lost my card and was in panic! I use it to pay rent and other bills. I called and called all day. No human rep to y’all to...just “high call volume call back later.” Finally after googling most of the afternoon I came across a post that said if you push “3” as soon as phone picks up you could get through. So I pushed “3” over and over and a new menu selection came up!!! It asked to select a language so I choose “3” again because I thought what the heck. And next thing you know I was put on hold! But I was excited because they hung up on me all day because of the call volume! So I held for 30 min and finally got through to a man. He didn’t have a very good sense of humor though lol. I exclaimed how excited I was to hear his voice when he picked up.??? Anyhow he took care of everything and expedited my card and it will be here in 2 days! So there are tricks to getting through and I thought this might help someone else.

I been calling for weeks now answering y'all ** Phone. ** horrible. Dont answer. My cards been stolen & all my money is getting used. Do y'all ** jobs. Lazy **. Cant eat, pay my rent. Do nothing. This ** just might kill me here. I hate you people. I really do.

I have 2 Direct Express cards. On Aug at 12:21 one of my cards was fraudulently used. I have the card in my possession, but someone pulled out $760 and used a ATM that had a $3 surcharge (which I would never use). Left me $9. I called Direct Express at 10. A.M. when I found out what happened. I also called the police and filed a report. By mid Aug I called Direct Express to see where they were with my case, (when I finally got through). Found out that my case was closed, and no fraudulent charges found. They said there was conflicting info from the questioner, police report, and their investigation. I requested a copy of what they used to make this decision.

I have been trying to reach Direct Express for weeks and get their automated reply heavy call volume which I found out they block your phone number if you call more than twice and you will never get a live agent!!!! They are abusing the disabled. They offer NO live assistance and will block you from calling and reaching anyone! This is abusive and disgusting. They are having very uneducated Mexicans take calls who hardly can understand any English and hang up on people. I am going to my local news. This company is horrific.

It's been several days and I have still not been able to get in contact with an operator. Direct Express needs to be shut down. They have absolutely no business being a financial institution. If you are a Direct Express customer do yourself a favour. Take your money and get as far away from these frauds as possible.

Been called for a a month, the laziest rudest Mexican man answers after a month hardly speaks English! Says, "What do you want," in a nasty tone. Money missing off card cannot reach anyone but abusive Mexicans who hardly speak any English. This is the most abusive bank that treats customers so terrible they should be investigated.

I been calling direct Express for weeks now. My card was misplaced. I can't reach anyone. It's going on 2 months. I haven't had my SSI. Can anyone help me? Direct me to someone over there head or something bec I haven't paid rent. I got Bills to pay.

I was in Louisiana at the time when a fraudulent transaction was placed on my card on 8/5/19. I called Direct Express customer service and filed a dispute on 8/5/19. I scanned the paperwork and emailed the claim form to the email address they provided on 8/6/19. They said they would issue me provisional credit by 8/20/19 so they can process the investigation. It is 8/21/19 and no provisional credit was issued because Direct Express claims that there was no error. Which is NOT true. I was in Louisiana and the transaction happened in Los Angeles, CA at Arco! How can I be in two places at once. This was obviously a skimmer and I can prove that it wasn't me because I have plane tickets and my Airbnb receipts along with photos from my New Orleans trip. Direct Express customer service supervisor Tony, failed to help me in this situation and failed to provide me instant proof as to why I was denied.

While I was in the hospital in June someone burglarized my home taking several items including my wallet. In my wallet was my US Direct Express debit card along with my password because I'm disabled from a brain injury a subduralhemotoma. Meaning I can't remember so I carry my password because I forget it. While in the hospital I called to make sure of deposit like every month. This time only $112 out of $1495. Even cancelled card didn't stop them. They still made a purchase after the card was stopped leaving me only $95. Couldn't pay any bills. Dispute it and found guilty. They just don't like giving ANYONE money so they investigate, find you guilty, not putting lost money back in to your account. So I'm in search of an Attorney to fight for my money.

Suddenly I couldn't use my Direct Express card to buy anything. Amazingly, I got through to a human being who said my address didn't match the address they had on file. So they sent a card to a criminal who stole my entire month's income. They also sent me a new card, but instead of having $1600.00 on it, it had...$46.00!!! Nobody knew anything. That's because Direct Express hired an offshore company to do its Customer Disservice. Federal law says they have to reimburse after ten days, but these heavily-accented animatrons (no, I'm not xenophobic) say the "investigation" is going to take 45-90 days.

I have called Direct Express for two days and have received no help with my account on the internet. One customer service employee, (Ivan) hung up on me when I asked to speak to a supervisor. He argued with me twice and said I didn't need one. When I insisted twice, he hung up on me. I called the next day and spoke to Tiara who offered no help and told me to wait 5 business days for someone to call me back (she mentioned this 7 times) and had nothing else to say.

I'm trying to close an account with Direct Express, and have a question regarding how to go about it. The customer service line does not answer. Select the option for "questions about transactions" - or the option for "report a lost or stolen card" - and an automated voice tells you that they're experiencing heavy call volumes, and that you can try again later. Then, it hangs up on you. I've been trying this for days. I've never heard of such a thing. It's insane and I would absolutely not recommend, if you have any choice whatsoever.

I finally got through on 8/12/19 4:45pm while on hold for 42 mins. Good luck actually trying to get through to a person. There was a charge on my card (I am my Dad guardian). This is where his SS money goes (tomorrow I will be going to my bank & opening him an account & then going to SS office & changing where his money goes into). I will never ever have money put into this account again or do any business. I called about a transaction not being right. The girl Anay told me I hold to get a new card & I told her, "no, I needed the card for tomorrow." After going back & forth with her & telling her I want to speak to a manager she told me no. I told her she did not have permission to close that card off. That is the only money my father has & I needed it & will go to ATM now & take the money out. She said no. She was turning off card now & once again refused to let me speak to a manager.

I lost my card. We had $200 left on the card and it was all the money we had. I tried calling the customer service number at least 20 times, probably more, over 3 days. When I press 3 for lost or stolen cards, it went to where it tells you your balance and last deposits...every single time! I finally went to their site and found the transfer money page. I transferred every penny out of the account and to another account we hold. It said that the transfer was successful in a popup java strip but said nothing about a timeline.

Direct Express allowed charges from a company in Dubai!!! Just before my money was deposited, PENDING illegal charges, stealing my 98% of my disability check. "Please hold for our 2nd level fraud department??" Hours waiting, don't use cuss words because it will disconnect your call. The company in Dubai is OUNASS, kinda like 'own your **'. They have a nonworking number and they do not ship to the USA. In 2013 the US Treasury Department chose this company for SSDI recipients.

Someone have took money off my card and I can't even find out who took it because I can't get in touch with no one. And it won't even let me login to the website saying they don't know who I am. They don't have a record of me and I been with them for 10 years. And one time they just let someone got away with my money saying they couldn't find no fault in where my money was taken. I think they taking the money because the ones who told me that my money was not taken off my card. And I am looking at where it took the money off my card and telling me that they can't see no fault in my money being taken.

I was told on July 29th 2019 that they were express mailing my replacement card that they neglected to send in June when I re-enrolled with them. Haven't received my card yet. Was suppose to have it July 31st. Today's Aug 5th. Called and they said, "Oh we can't express send stuff to PO boxes." WTF! Had I known this last week that it would come by UPS by express I would have gone that route. Now waiting 2 more ** days for a card I should've had in June!

I've had this card since the paper checks were eliminated..so problems, but I've had two disputes of fraudulent charges on my card within the past three years and have never been reimbursed only to say investigation complete completed and satisfactory on their belief, leaving me with no money.. At one time I had misplaced my card and someone got my card and went into Dollar General store in my area and made a cash purchase of 3.66 and received 40 in cash, sufficient time with them I forwarded my paper forms and thought they would contact the store for a video review for I kept telling them, "Look at the code and you will see it's not me."

This company truly is the absolute worst company I have ever dealt with. Try getting in contact with someone in customer service is awful. They should input a code during the automated machine to speak to someone in help desk.

Let me say what I think about Direct Express. 3 Times in less than 5 months my card has been hacked and replaced. This company who is strictly used for government checks such as SS and SSDI allows more fraudulent charges to hurt those who use this card for their checks since Social Security will no longer allow us to receive paper checks as continuous payment any longer. This last time I was hacked, the perpetrator used a scam company named Coca Cola Brittmoore out of Houston, Texas and this company has had fraud alerts all over Google since 2017. They force you to fill out the dispute forms each and every time knowing darn well you could not have been the one to have made the charges.

I have NEVER heard of a MasterCard logo card not honoring disputes. And that’s exactly what DirectExpress does. They don’t help you with fraudulent activities on your account. So my kids SSA is just gone.

Several fraudulent behaviours on my account. On hold 2 hours at a time only to be disconnected. When connected they do not help. Filled papers out to be told 6 months later due to MY behavior it wasn't fraudulent. If I did not make the charges and they occurred in another state IT's FRAUDULENT.

We was running a high risk credit processing service selling small ticket items, risky website, and other. Come to find out a lot of these people were using debit cards. It's a pain for the processor and cost us money so the software automatically puts a hold on X amount of dollars which could be any amount of money. I learned it takes all available funds. It's supposed to auto release the money but for some reason it can't send back money it's already taken. Sometimes we can get it released but at some later time it turns around and takes the money a later date. There's really no way to ID where the money came from that the software takes, nobody manually took it. It seems like it's always the DE debit cards that inadvertently get drained.

This company is stealing your money by taking 25 cent out a month for a paper statement that they never send you nor did you ever ask for when you had to sign up with them to get your social security money. This is a racket and the ** government should put a stop to it. Who were they to say what bank would be in charge of handling our money. This company is corrupt.

Have a Direct Express debit card, had it for approx. 1 and a half years. Have never got a dime out of it. Contacted the bank Comerica, contacted the VA, Texas Attorney General and Controller of Currency offices. All claim ignorance of this company. This bank controls money from the SS office and the VA Disability office as I see it. How can this happen in the United States???

I have discovered unauthorized payment on my account and can’t get through to them. I keep getting A recording saying they have high volume of calls to call back later, then it hangs up on me. I need to be able to get something done before my whole account is drained! Also every three months my Internet account locks up. This has been going on for a year now!

I went to the website and clicked "other transactions" and pulled funds transfer. Entered the required information, double checked it and had my wife check again. They took the $26,273.00 from my account and charged $1.50 fee. The funds are supposed to take 3 days. After calling several times for a week after the three days finally got through to a person. After two transfers got to a person qualified to help. I was informed that DE stopped this type of transaction. I inquired about my funds and was informed a dispute normally takes 90 days but they will try to expedite the process. I asked if they no longer perform the transaction why debit the money and charge a fee. I got no answer.

They put a hold on my card for a purchase which I cancelled before it was shipped and now they tell me it will take 5 days for the hold to be removed.... UNACCEPTABLE!!! How can Social Security deal with a fly by night operation like this.

I called into customer service. Was told by very rude Mexican man named Herman to call back later in a very thick accent. Could not understand anything I was asking! Got transferred to another rude Mexican man. Same thing. They hardly understand English & are very abusive to customers! My money was stolen and nothing has been done. How can you allow these Mexicans from another country who hardly speak or understand English to have our social security info? Disgusting and awful company.

In December I had 93.00 taken out from some company for diet pills that I never authorized. So I call these idiots and faxed them the information not once but 3 times. They said they never received the first 2. It's been over six months now and they still haven't done anything. I cancelled my card and paid for another and notified them them 2 days after the fraud. This company is completely worthless and should be investigated for their actions.

This company cannot be rated: it is awful. This company and our social security administration need to back up, this card was recommended through social security as a secure safe way of banking. Apparently not, to my surprise someone hacked into my card depleting it on the 8th of June 2019. Thing is all charges were made in Fresno California or in California. I never leave my hometown and they seemed to have mostly purchased big amounts at Family Dollar stores in Fresno. I was livid because I live on very little, I was on the phone quickly, just to go through pure hell with so called customer service, either not understanding them or being told I will put you through to tier 2 just to be hung up on.

Wait times exceed one hour for the 23 times I contacted them. Horrible questions times on the phone. Understaffed, rude, and incompetent. AVOID THEM. Once connected. Put on hold forever. Worst customer experiences in my 64 years of life.

I disputed a transaction on my card on June 5th. They told me "dispute forms in the mail, get them back within 10 days". 10 days start the day you call about the Dispute. Here it is June 11 and no dispute forms in my mailbox. I don't know what type of fraud games Direct Express is playing. But I saw why they have a P.O. box because I will pull the ** up on them. I call today to get hung up on after entering my dispute number several times and giving my social security numbers. Direct express need to be investigated by the FBI.

I went to a ATM at Chase bank. Chase banks ATM took my money. Contacted bank, they said they can't help me. Printed slip said could not dispense money at this time. Had to handle through Direct Express. Always hangs up on you saying call volume high. Can't reach them when you do always working on it. Says it could be 45 days. In other words your social security that pays rent is gone for that long. You are threatened with eviction. DO NOT GET THIS CARD!!! Any problems you are the victim. Just have your money direct deposited. If I could give 0 stars I would!!

I had someone making fraudulent charges to my debit card costing me over $173.00. Debra at Direct Express told me that I could dispute the charges. She was very rude and told me I may not see the money. But it was going to take at least 45 days to even find out. She did not give me a chance to give the details on the situation at hand. Debra spouted the case number and right away transferred me to an automated line. It informed me there was ten days to fill out forms and mail them back. If not received by then it would then be closed and the case would be dropped. In my opinion I was treated like the criminal (not protecting my card number) at the end of the call, due to her. It was not my fault. She was mean and nasty in the end of the day. I even contacted the F.B.I to report the crime as it was an internet site. I can't even contact Direct Express to see where things stand due to I have not even received a new card yet.

Charges were filed on my Direct Express card from a merchant that I did not authorize charges for in February and April. When I realized in March that my card had unauthorized charges, I called Direct Express to raise a dispute. The representative told me who the merchant was for the charges. I then asked was there any charges on previous months and was told no. At this time I did not have the mobile app on my phone. I then downloaded the app and to my surprise there were charges in February. I submitted my paperwork for the dispute in March.

I disputed some fraudulent charges on my card. Well they claim to have done some research, which they obviously did not cause I have never done business with the company who charged my card. I spoke with several people there, all of them rude. Never have I dealt with such a horrible company. They gave me what this rude woman referred to as a loan and then took it back once they claim I did make the transaction. I asked several time to speak with a supervisor or someone in disputes. All I ever got was, "You can't speak with them." Can't wait to go to Social Security and change my direct deposit. Horrible stealing money from people.

In March 2019 I called Direct Express to set up account to have my Social Security Check deposited on their card. As of May 24, 2019 I have not received my Express card nor my Social Security Money for May. I have called Express twice now and they keep saying the card is on the way. I still have not received it nor my money. I have contacted Social Security and waiting to hear from them. Do not waste your time with this company. They are not truthful or reliable. You will end up like me with no money to pay your bills.

3 weeks from when funds were deposited. I would not recommend this card to my worst enemy. It is a nightmare!!!

I have this card for my son, who I adopted to receive his benefits for his mother who passed away when he was 6 months.... I adopted him! We have had the card for about 6 years. Our first problem occurred last summer when the card or whatever was hacked and there were online purchases, at which time the company cancelled the card with no notice, but I was ok with it because they replaced it quickly and got the money back in a timely fashion.... However in March, they allowed someone to call and change my address to New York, when I live in Maryland and always have. When I called them they said all of my information was verified with whoever this person is and they have to have all of my information to make an address change. They canceled the card and sent me fraud paperwork which took over two weeks for me to receive and issued me a new card.

I don't trust Direct Express, some of my money is gone and they don't do anything to get my money back. I don't like foreign people, they're horrible at English and can't understand them. We need our paper checks back and it's way better. No such thing to ran out of papers or resources, Plant and Grow a Tree, very simple. Whatever their reason is why switch to Direct Express card instead of paper checks is downright stupid.

Please read and be aware. I have this particular card for my Social Security benefits. I didn't have many problems until somehow my card got frauded. The strange thing is someone used my card to buy a plane ticket outside of the US. It wasn't even used in the US for this transaction yet the federal government who works with this card allowed the transaction to go through and it was for several hundred dollars. This company Direct Express is holding the money until investing is over with and they are not wanting to work with my local authorities on the case. Yes a report had to be filed and lots of paperwork had to be sent in to Direct Express. They are saying it can be 3 or more months before I can maybe get the money back.

2 days before my SSI deposit, the app informed me that my account had fallen below ten dollars. I looked and I was in the negative. Someone all the way across the country requested a new card for my account and had it expedited to them. After 2 hours on hold (you must claim your card lost or stolen to talk to a human) a man told me in broken English that my new card was sent to Hollywood Florida (I live in California). He wouldn't tell me any more information, the next day was deposit day and the people in Florida took every penny I had. It's been 9 days, they actually charged me for a new card and its delivery. I was told it takes 48 hours to receive the fax and emailed fraud paperwork and they have not responded or gave me any information since. This company sucks. Worst bank ever.

I had fraudulent activity on April 1st. Took 6 days before I could reach someone to file dispute. Whole time my case mgr or I could check transactions. It took 2 days before they denied my claim due to conflicting information. Can't reach anyone to get copy of sham investigation then received email stating my case be reopened but still no word, no provisional credit or any answers at all. To make matters worse on May 1st when I went to use new card sent to me it had block on it. After 5 hrs of pointless calling a single rep did what supervisor said impossible and unblocked my card. In conversation with supervisor he stated my card block because someone had my info and contacted them. That proof right there my earlier case need approved so either they lying about activity or deliberately making my life miserable because I filed complaints with FTC. Greedy uncaring people who condone theft from disabled persons and getting rich doing it.

Feb 1, 2019 my grandson was scammed out of some monies to be sent overseas via Western Union. I was suspicious of his behavior so checked his card early that morning. I went directly to the Police Department then to a Western Union sales desk. (I had the printout from the bank showing the Western Union confirmation number and transaction.) Western Union sales desk was extremely helpful. The transaction was cancelled and I was told the money was returned to the bank. I have contacted Direct Express multiple times. They owe my debit card $604.00. I was told mid March that Direct Express would return the money back to the card in 30 days. As of May 3 no money has been returned. This is downright theft and it is impossible to discuss with a live person. I hate this company. I can't imagine that Social Security recommends them.

The Co. arbitrarily cancelled my card 1 day before my SS Deposit leaving me no access to my funds. They refused to take responsibility and correct their error thereby leaving me unable to pay my car registration due and no way to deal with auto payments that won't go thru. In other words financially destroyed, penniless and penalties accumulating. Refused to do anything but send a new card that would not be recieved till next week... just straight out too bad for me! I contacted Comerica Bank who they are more than just Associated with and they would only transfer me back to Direct Express. I checked and the President of US Direct Express is Comerica Bank. Also discover this is not uncommon and they carry a D rating at the BBB. This is not the only issue I've had with them but far more damaging. I never requested or gave permission to cancel my card.. How Dare They!

Horrible, lying scum company. Needs to be shut down. They are thieves & liars...run from this trash company. They play games with your benefits. I cannot believe SSA deals with such a fraud company. They have horrible customer service...you're always disconnected. This evil company is hideous.

I have had the displeasure of using this card as a way for my ssdi check to get deposited each month. I have already had it replaced once in the past 3 years because they said their system was hacked. Now -- for over a week I have tried to access a live operator to "report a lost or stolen card" and all I get is a recording to "call back another time!" Are you kidding? A stolen card and I am still waiting to report it now for over a week. I tried to find some help online and there is nothing and no one you can contact!

For years, I've moved a little money each month from Direct Express into a bank account to provide funds for a bill or two that require a check. This month, I made the usual transfer online - my bank info etc. permanently appears on my account's page, and I just need to type in the amount, and a PIN, and submit. Direct Express gave the usual confirmation notice, and a deduction for that amount appeared on my account log. However, after a few days, the money, oddly enough, did not arrive in my bank account.

Every month I get a text message from Direct Express saying my deposit will be applied to my card. I don’t have a card with them nor have I ever had a card with them and I don’t get benefits. When I pull up their website there was no information of who to contact to resolve this. Funny thing is that, on their website, I am given two different account numbers that I could possibly access to look up information on. I didn’t of course.

This Direct Express card was declined at the grocery store, and was declined at my pharmacy. I went to the ATM, and was only allowed to withdraw 100 dollars with a 3.50 fee. I know this is MY money! Also, they do not give any free withdrawals. I was lied to by their service rep, and they are still lying about this fake card. Get a bank account with a real debit card.

I don't use this card for more than a dozen or so transactions per month over the past 3-4 years. On March 24 the card was declined when I knew there should be several hundred dollars available. When I called Direct Express (and after more than an hour to get through) I was told my complaint could not be challenged until they “cleared” the system. I should call back in two weeks to register my complaint. I called back 11 days later, after a total of 68 fraudulent charges totaling over a thousand dollars had been made by the same non-existent company. It has now been 28 days since my first complaint and I have not had ANY response except to have my card suspended. I recently found a number for the Comerica Bank complaint dept. (313.222-3435). They have promised a response and resolution.

Direct Express has yet to get my 291 back on my card. Stole the money at the hotel I was supposed to stay at and hotel lied to me. I got paperwork and the only thing Direct saying is I need to call but I was on the phone with hotel and Direct Express when this happened. It's now April 18. This happened march 28 and I got my money Friday at 2 am April 1 and it disappointed. Never returned. Been writing letter on phone on Facebook. This stealing been on for a while. What is being done. Why is it not a civil suit on this company.