Direct Express Reviews

I ordered 2 replacement cards. The first order the card was never sent out. The 2nd order I still haven't received it yet. It has been over a month and still no card. Rent, bills, groceries and etc is due and I am doomed. Nobody never answers the phone and the one time they do no help and no answers. The fact that the government is willing to deal with a third party such as these people with such a important situation is mind bottling. Disabled, retired, and veterans depend on these funds and can't access them or get any assistance. Shame on you people and shame on the government.

Not only does this company decide what you can or cannot buy (they will refuse to pay the company if you put in an order for something) they will not investigate when money is missing. They will then blame it on you, saying you declined an investigation. This has happened to me several times so you are out your money. One was when Google was taking money out of accts. Mine was one of them. DE declined to follow through even though it was nationwide news and I had the exact same amount taken. I was not reimbursed. Also you will order something online only to find out you can't. Why? DE decided they didn't like the company and won't authorize you to buy anything! I hate hate this card! Customer service are horribly rude.

Whatever you do do not use Direct Express to receive your SS RETIREMENT money on. This place will take out fees give no service and will never take care of a problem and it will take you two months to transfer your account to a bank direct deposit. DO NOT USE THIS CARD OR COMPANY!

They didn’t want to release my son money after my husband pass away. They have a million issue to keep the money for them. I can’t flake to them, only social security people can’t. Only request one payment at the time. So much trauma. I had this service. They are horrible people.

I've been with this card company for 3 years. It is the worst card to ever had. There's always problems and there's been theft on my card. Identity theft of my card. They didn't investigation and they said that there wasn't enough evidence even though it happened in another state. It's crazy. So I got screwed out of money and right now SSA send my benefits my kid's benefits to their to their card and they keep telling me that it's been transferred over. SSA transferred it or whatever. I call this to say and SSA says, "That's crazy. We don't do that." Here. The money was sent. I don't want to put a tracker on it. I'll try to explain that to the lady. She didn't want to hear it. She says it has to do this. To say in other words just shutting me up and trying to give me out of the way. She had nothing else to say so basically I'm screwed over a thousand dollars. I don't know what else to do.

When you have an issue and trust me you will have issues, you will spend hours if not days trying to get an actual person on the phone. You will have enter and listen to the same information over and over each time just to have the recording hang up on you. One time I actually got through to a real person around 3:30-4:00am. The woman that answered must have been having a way worse time than I was somehow because it was like she was going out of her way to give me an attitude even though I was trying to be polite as I know these people usually aren't the ones that are at fault and are (supposed to be) there to help.

I get my ssi on this card. December 1, 2022 I order one robot from this website Nuebey or something like that. Upon getting my receipt in email they had illegally doubled my order. I contacted customer support and never got an answer. Went to the BBB to look them up and found out it was a scam company. Reported it to Direct Express with all proof and they decided to just close the case never even looking into the details.

Updated on 06/21/2023: Direct Express is fine if you are tech savvy and know what you’re doing and/or have a sincere trustworthy advocate. Otherwise, use direct deposit at your own local financial institution. I’m still trying to get Oct-Dec 2022 benefit funds, rightfully due my 93 year old father. He has bills to pay like most of us. He’s not earning interest, someone else is. Shame on the Department of Treasury and/or any government entity involved with Social Security benefits. My father is just one, of too numerous to count, victims.

I believed getting this government card would be safer, easier. I wish I'd done more homework! They've lawsuits documented going back to 2020. One daily transaction and then the card is locked for days. They've got a very touchy fraud system that wont let you transfer more than 50 dollars or do more than one transaction per day or it automatically security freezes the card. After jumping numerous hoops which may take several days of calling, literally sitting on hold for an hour or more waiting for Tier 2 customer service, answering questions, returning codes, and even fax transferring documents you may get it unlocked... Usually after *another* three days.

...from this horrific excuse for a debit card! If you don't mind holding on the phone for HOURS...if you don't mind bank transfers failing each and every time...if you don't mind having your benefits hijacked...then this is the card for you. However, if you like to be in control of your money...you're gonna be in for a big surprise with this one.

I lost my wallet and my phone and called Direct deposit to cancel my card. He assured me that the card was no longer active and ordered me a new card. Well December 1st my funds were not on the new card and was on the card that was lost. Now my rent is behind and there is a late fee. This company is inconsiderate to the consumer. Now I'm facing eviction, I would not recommend this company to you. My payment is always received about 2:30 in the morning, it's just a hassle for the consumer.

I have received a new card. I've called twice and asked how to setup a new account for the new card and was told that someone would contact me and so far I can't get any help. Wish Social Security would use someone else or go back to direct deposit.

Direct Express is fine as long as you never have a problem. Over the years since 2011 when I opened my account, any contact with them has been so rude and unhelpful. As a customer reporting a fraudulent charge, I am the one being treated like a criminal by the representative. Lately I had a fraudulent charge made on my account; they made an initial provisional credit which they later reversed, saying I had authorized the fraudulent charge (calling me a liar effectively). This month they are charging my account an additional reversal.

While I was in the hospital for 45 days my home was broken into, my bank box where I keep important paper and my debit card along with pin was stolen and used. I was on my death bed with sepsis unconscious and DIRECT EXPRESS denied my claim. I had family heirlooms stole in addition to 2200. I submitted police report, proof I was in the hospital. DIRECT EXPRESS said I must have given someone the pin. I changed it a week before ending up in the hospital.

I have DE for 4 years now and I feel like I am serving a prison sentence when it comes to my money from social security. This company does not make deposits on time, does not follow company protocol, has had multiple lawsuits and still maintains it's stature with Social Security and self proclaiming to be the U.S. Treasurys benefits depository of Social Security.

Received card in 2015, never any problems till now. If you have this card or are thinking about getting it runnnn as fast as you can from it. It is not being referred by Social Security anymore either! August 3rd I was not able to access my money, made over 50 calls between Direct Express and Comerica Bank. Was told different excuses and I would receive a call back which never happened. Citizens Bank let me know the card was damaged the 3rd week of August. I called they stated I could wait 10 days or have it expedited, I chose to have it expedited and they would reimburse me then they told me I will not be reimbursed. I also had a fraud claim for 39.90 they allegedly reimbursed me and took it back, now I am arguing about reversing it.

I had to literally shut my Direct Express debit card down that I was getting for SS. These people are the worst at customer service and I had my Identity Stolen from me through an internet scam and could not get a hold of Direct Express to save my life! ON HOLD FOR HOURS on the phone, or phone call completely dropped! so, I had to lock my SS profile with the Government and the only way to make changes to my SS is in person, at an office. ALL BECAUSE OF DIRECT EXPRESS INCOMPETENCE. Word of Advice? STAY AWAY from Direct Express. WORST. COMPANY. EVER.

It appears I am not the only one disgruntled with this company. I had several dealings with the customer service department of Direct Express. My credit card information was stolen and they were not at all helpful. Took 13 days not 10 to get replacement card. When I called to see where the new card was they said they could cancel that one and send a new. What??? And wait 13+ more days. You people don't seem to realize you are playing with people's livelihoods.

After having a $40 charge on my card for months from an unknown place, reporting fraud twice, with no results I finally just cancelled my card and got a new one. I got my new card but then I couldn't use it. Called, waited, no joke, 2 hours on hold. Dude said he lifted the whitelist or whatever and I had to wait 2 hours to use my card. Well, I waited 3 just in case. Still card don't work. Call back, no joke waited 1.30 hrs finally, the lady verified some declined purchases, lifted a block and said I would not have any problems. Again, thing don't work. Call back another 2 hours on hold, he said the first guy put it in wrong, did another whitelist thing and again, gotta wait 2 hours to use it. At this point it 8:30 pm. Been on the phone since 10am. Seriously! No joke!

This bank sent my card to the wrong address and it was activated and my SSI money was stolen. They refused to reimburse the money and claim they didn't do anything wrong. They apologized in an email after I notified them that the initial email only expressed regret not the reason for the regret.

On 6/29/2022 All my ID docs and bank card were stolen by an abuser/stalker. Between 7/1/2022 to 7/5/2022 It took many calls and 22 hours on hold get Direct Express to answer the phone. I told them of the card and ID theft. They claimed they would cancel the stolen card and would send me a new card. A Direct Express Fraud Department agent 'verified' me by sending a code to my email. Agent said they would debit my account $18 for the new card and it would arrive in 2 days. They had NO hesitation sending a new card to my mom's address in another state using an email verification code. The card arrived 4 days later.

I don’t know what they’re doing, but they all stick together, and change amounts at their will, and they can double talk their way out of it. For example: I had a refund transaction pending $89.97. When I called to get my last ten transactions over the phone, the refund became,”$70.20 trans to account; $14.77 trans to account;$5.00 trans to account?? Why? It = $89.97 but how and why can they manipulate the amounts. When asked to speak to someone, after many hangups, I was told $14 .77 that made the amount correct had been changed to a negative. Then they turned around and charged me fees for a new card that happened to = $14.77.

I'll admit getting through to a customer service representative is a bit of a challenge. Being on hold for 45 minutes to discuss a problem with your card is a pain in the **. When you get someone on the phone, they are not the friendliest, almost robotic in their interaction with you, but I have always gotten the problem fixed. They need web chat. I rate 4 out of 5 stars because of the customer service.

On the 3rd of Feb, 2022 right before 3 am est. I and my payee went to our local wawa to withdrawal my funds to pay towards my rent, my payee noticed 176.67 or some odd close amount had been charged to this card that I know has never been approved to charge for any auto payments etc... Noone consulted anyone to make any charge or payments to this card so we took appropriate measures to report in a timely and respectful manner, we received dispute paperwork to dispute this unknown occurred transaction in which later we found out was not honored by Direct Express after telling my payee they would credit that amount back to my account if the papers were received back within a timely manner in which when that paper came from direct express we never left the post office before filling it out and immediately sending it back to direct express. "We did our part."

Have called Direct Express for the past 3 days unable to resolve my request for new card. Also, when I called each time, it took over an hour before a live person would come on the phone only to tell me they needed to transfer me to another dept? I tried calling several different numbers off the website and each time I called the automated system only gives one option to select from and when you select that option the phone hangs up on you!!!! HOW frustrating!!! I have complained to the Social Security Office as well as the US Treasury and sent an email to Direct Express regarding this issue. Hoping it will be resolved quickly.

The PNC Bank ATM machine kept my US Direct Card, asking me to contact my financial institution. When I finally, got thru to a live person, she did not know why it was taken. According to PNC Bank representative, the ATM is serviced by a third-party company, and they could not contact them. I was told that I would be charged $13+ to get the new card shipped to me USPS! Well, I had no choice as I needed my card to pay my monthly bills. Well, it's been longer than the allocated days and no card yet. However, I cannot speak with a live person now because they are always and you can't be placed in a queue, so they hang up forcing you to keep calling back. This is unacceptable and Social Security should get another vendor who cares about their client and wellbeing. We need our funds and it's not fair they have all of the control and won't even allow you to speak with them. Poor Service.

I fully hate Direct Express with a passion. It's bad. They suck so bad I'm gonna put in a lawsuit against them and sue their **, they are some low-down dirty dogs who don't care about people who getting their benefits thru disability for ssi ssa or ssdi veterans. They have me waiting a month and I still hasn't received my card. I ordered a replacement card because they canceled it due to me having a dispute. I ordered 3 replacement cards, still haven't gotten any one. I can't pay my rent, eat dinner, nothing. I'm so screwed because of these rotten ** people. I'm just so disgusted. I don't know what to do smdh, it's horrible, a freaking nightmare on Direct Express Street...

For no apparent reason, they indiscriminately lock you out of certain vendors. When I've called to find out why, they don't have a reason. I am so disgusted that I tried to link my checking account tonight to transfer funds. I tried many to verify that it was indeed me and I wanted to perform this action, and the website wouldn't take my reply - on top of that - they say I have to wait 2-3 to even transfer the funds - What?!?! This is my money and I should be able to transfer funds within 24 hours. I have changed my direct deposit to go into one of my bank accounts, and I am done with these clowns. They do not allow you to do what you want with your own money, it's absurd. For what is supposed to be a convenience, is anything but. Now I have to call customer service, and we all know how rotten their customer service is! I cannot wait to be done with them. Just horrible.

It took me four times for Direct Express to send my card overnight. They claim my address does not exist. They can not speak English. They are rude, dumb as rocks. I hate them people and so dumb they should not be in business.

I want to let people know to begin with Do Not Trust these people with your benefits because it is impossible to get money back if it gets stolen or removed without your consent. They are rude about it. As soon as you call to tell them the only option you always get is get a new card and that's as far as it goes because even if you have them check it they will come up with some excuse that covers their ** so we lose whatever it is. You can bet on that. I would think for disabled and elderly people they would be more helpful and protective of their accounts but that is not the case with this company. So soon as I finish this I am going to have my soc sec changed to my Netspend card. I have never had these problems with them. They make sure if your money gets taken that you get it back. So good luck to all that have this. I am honestly hoping you guys find you an alternative so you don't get screwed like I have. Have a great day. Dianne **

It seems if you use this card for online purchases and you need to return items for a refund you are out of luck. It is only the SSA who is authorized to put funds on your card, a vendors refund where you used the card to initially purchase notwithstanding. This ends up sucking because your card will hang up somehow and if you try to remedy this the entire amount of funds on your card can disappear. If you pay with DE and vendor must issue refunds in the same manner you initially paid with.

I always paid my bills on time especially Con Edison. Strange thing Direct Express has no record in 2021 me paying my utility bill. When I look at my utility acct# under payment received money was taken off the card (Direct Express). I only used my Direct Express card no one else helps me pay my bills. Con Edison claims I owe them $$ for each month but under my payment history it says payment was received from 2019 to now. I'm being deceived by both one claiming I owe the other has no record.

My account was wiped clean on Oct 1st, at 6:40 in the a.m. When I called to make a complaint about the issue, it felt like I was talking to emotionless robots. No one seemed to care that the money was taken, they seemed to care more about the evaluation at the end of the call. I was told the investigation would take 45 days. So not only did my son have to go without for a full 30 days, with 4 days left, I called to check on the outcome and was told I still had to wait another 45 days!!!!

They didn't help. I'm disability. I just need my replacement dept card so please send me one. That all I'm asking. Please just send me one. I need to pay my rent and bills. I have children to feed so please, please

I just tried to make a purchase from Walmart online, and they locked my card for placing too many orders with them. I then tried to order from Amazon.com, and the same thing happened! If you do business with a vendor that charges your card when the item ships, it's easy to go over the number of transactions allowed per merchant. Of course, they still hold on to your money, even if you have no way to spend it.

My 4 year old and I got sick with Covid on Friday 10/1. We have no family to help. I tried to use my card that night online to order us food and it was declined. I called customer service and got a message due to high call volume they couldn't take my call. I tried all night long. Nothing. Saturday 10/2 I again tried all day long to get help. My card would not work anywhere I tried. I finally got through to someone in the dispute office on Sunday 10/3. They said I had to be transferred. I sat on hold 6 more hours and nobody ever picked up. The dispute department refused to help me saying they couldn't.

A company took 98.54 off my card ..Direct Express would not stop the company from taking my money from my card after several calls explaining I did not authorize the payment..so if you use this card you better know you aren't protected from companies taking your money...

Jan 2021 I used my Direct Express Card at a gas station in Victorville Ca. Upon finishing I checked the balance in my account finding there was $583.00 withdrawn from Mission Viejo Ca. on from what it looked like that same day and Mission Viejo is almost 100 miles away with 5:00 pm bumper to bumper traffic almost the whole way which I did not do. I immediately contacted Direct Express and canceled my card and file a grievance. Within 10 days they were suppose to replace my $583.00 by federal guidelines and did not. I spent hours waiting to speak with someone and all they did was not answer the phone or give me another phone number which did nothing but probably start me all over again. It is by no means an exaggeration the hours and days getting the run around by these people at Direct Express.

Yet again, Direct Express prevents me from being able to sustain my health. Today I could not buy my hypertension medication. You're not supposed to discontinue blood pressure meds suddenly, but what is my choice? I've had 2 issues with fraud on this involuntary debit card in a year, I'd rather get a check, but that's not an option. During lockdown I had the first fraud issue where Direct Express told me there wasn't any recourse because the fraud originated in the Philippines, I lost 2 months' income. This month it happened again when I made the mistake of using it at the grocery store.

Every time called for 2 weeks the system hung up the call. Can't use card even though activated. The Las replacement card was same exact deal. Have $ in account unable to use card. I'm payee for a relative wha has once again accused me of being at fault. I really don't like DX period.

DirectExpress Mastercard is fraud! They closed my card by fake fraud activity and refusing to reopen after I send by fax and email many, all picture ID, SS card, Birth certificate...How to get my money back if card be expected on 09/30/21 and they

Direct Express is a gigantic joke as a financial institution! I had my account hacked. I had to do all the leg work- I contacted the merchants who were listed on the statement. After 10 minutes, the young man at eBay FOUND the person who made the purchases on MY ACCOUNT!! He wrote a letter for me so I could forward it to DIRECT EXPRESS, PROVING THAT I DIDN'T MAKE THE TRANSACTIONS!! I got a police report. I should not have been the one investigating who hacked my account. I was on hold for HOURS at a time! I couldn't get ahold of a live person, ever. I was DENIED THE FRAUD CASE... TWICE!! They were rude and dismissive. I NEVER GOT A DIME BACK FROM DIRECT EXPRESS. TRYING TO GET TO THE BOTTOM OF ALL OF THIS WAS A NIGHTMARE!! TOOK MONTHS!! Don't use this bank, they DON'T CARE ABOUT THEIR CUSTOMERS!!!

The worst entity imaginable. It's next to impossible to get them on the phone. You call and you'll get a message that they have high call volumes, to please try later and you get that for weeks at a time. There's no other number to call. I've been stuck because I took an Uber ride somewhere and then I couldn't get a ride back because my card was no longer being accepted even though I just gotten paid. They had a glitch to where they were declining everybody's payments whether they were on the day that everyone got paid a few months ago. I mean people were weren't able to pay their rent. People were at the grocery stores. People were traveling and their cards were locked up and no way to get them on the phone. I hate them. They should be arrested.

I switched from BOA to Direct Express. It was one of the worst experiences of my life!! I thought it would make life easier. But, NO ONE will accept this card when paying bills!! The very first month I tried to use it it was rejected everywhere: car insurance, life insurance, cable/internet, utilities, every single place I tried to make a payment they would not accept this card. It is considered a "pre-paid" debit card and cannot be used to pay bills. I am so glad I did not close down my BOA account because I immediately had to pull the money off of the Direct Express Card and deposit it into my BOA account in order to pay my bills. I had to call Social Security and have them transfer my monthly deposits back to BOA. Please save yourself some time and a major headache and avoid going through what I went through. It was a nightmare!!

I have been trying to talk to someone about a transaction and I’m on my 4th day of calling. I have even called in the middle of the night. They don’t have a waiting for a live person option. I get that the call volume is very high and to call again!

The Direct Express is the most criminal company out there. Scamming and stealing money from the card holders. Direct Express makes 0 attempts in trying to help with any dispute and won't even try to hide the fact that they are just phishing for your information! Direct Express makes it nearly impossible to reach anyone other than customer service. The "supervisor" never calls back nor have I ever actually spoken to said "supervisor". Don't give out any info to the call center and don't send any pictures or info through the email that they provide for you.

Direct Express has the worst reps. Ever and the supervisor Alexia has no clue or care what’s going on! Nothing but trouble since the first day I got this card! I’ve had 2 issues with card, I called company, they put blocks on your card before you even tell them the problem, then they want to reissue a new card for 14$ which I did pay one time because I needed my money, their 2nd mistake, waited a month for a card, this has been 3 weeks now waiting for a new card, because I refused to pay for a 3rd card... yep card is getting thrown away and going back to my bank...

I give Direct Express one star because the fraud department did a poor job investigating fraud to my account in the amount of $750+. I was mailed a questionnaire that I completed along with a police report attached. Within 45 days, I received a letter stating that the transactions were pre authorized, that there was access to my account during dispute period (from me) when that’s impossible because the card was cancelled when the dispute period started along with other false claims listed on the letter I received.

I used the card earlier and it worked but later didn’t and the app bore site worked and I could reach a live agent. It does this at times and hate it. I worry if I have bills it will act up in emergency.

I placed my card in a bank Machine and it shut down on me not dispersing money saying it did. My experience with Direct Express this past week has been positive. They walked me through the steps and The representatives were understanding; polite and extremely helpful. They are on top of issues that arise in such a timely manner.

Customer service and fraud department are nonexistent. Chargebacks for unauthorized charges will be denied without investigation. I've gone through the company and each vendor and cannot get my money returned. I contacted consumer finance bureau and got provisional credit only to have it taken away again. 3000 dollars has been fraudulently taken from me and they do not care.

Updated on 07/162021: I opened a dispute on 6/21, on July 2 a letter was sent out, it was found to be fraud. Directed me to check my balance for the credit of 125.00. Well I been on the phone since Monday 7/12 and it’s Friday 7/16 and I have been on the phone with ten different people at Direct Express, I am still on hold to speak with someone else. However I have been to every department a company could have, I mean I don’t have to be transferred like this with social security. We all know they have lots of departments. ALL I WANT TO KNOW IS WHERE IS MY MONEY AND WHO TOOK IT TO BEGIN WITH.

Called Direct Express from 07/01/21 after 9pm. Stayed on on hold about 40min no answer. Called 7/2/21 multiple time each over 45min no answer. Finally got India 7/4/21 after 2 attempts both over 90 mins. Card was locked due to multiple ATM usage while on vac. They confirmed and unlocked just to lock card again. Called 15 times today 7/6. Heavy call volume and hangup. Rent due 5th. Borrowed due to $55 late fee, other bills due and won't unlock card. Didn't realize they were like this till others told me. Beware.

Got thru to a customer service rep after 15 calls ACCIDENTALLY! She hung up on me!!!! And before hanging up she COULD NOT TELL ME HOW TO SPEAK TO LIVE REP. NO OPTION FOR A MENU!!! 6/28/21 HOW RUDE! REFUSED ME A SUPERVISOR!!!!

My Direct Express Card had a deposit made available on June 3rd. Today while making my reservations for my vacation my card was declined. The money is on the card when I check my balance. I stopped and put gas in my car and bought my groceries no problems but trying to pay for my hotel my card says declined. I have been calling Direct Express for the last 9 hours. I continuously get the phone hung up on me. You can never get anybody live to talk to. Maybe it's time I go with somebody else. This is very sorry. It is also very embarrassing when you are stuck out of town and cannot pay for your hotel.

Trying to get a human being to talk to is almost impossible. It’s a joke. Typical Government service. I’ve tried sending money through PayPal to my roommate and it’s been denied 2 months in a row and trying to get a human is like pulling out a tooth.

I have money missing off my card every month from Direct Express. You have to wait forever to even get someone to answer the phone then you got to give your information, tell them the problem just so they can redirect you and then you got to give your information all over again. And this goes on on and on till they hang up on you. Well this month I got over 800.00 missing. And every time I tell them that I get hung up on. I think they're stealing money from people accounts. And THAT'S THE TRUTH.

This is ridiculous. I have had a cash purchase pending now for 6 days and the company I authorized the money to keeps getting declined for the payment that clearly shows in my account. I have medical necessities in these purchases that I need and are currently held up, I have tried contacting customer service many times a day to find out what is going on with this yet I keep getting a recording due to heavy call volume. Call back at a later time. You'd think that this being a government payment service that it would be priority to get people their payments since we rely on our benefits to pay our bills.

My account was hacked and $1003 was fraudulently withdrew. I filed a Dispute, sent all the proper paperwork (police report, their questionnaire, etc.) within the 10 days they required, but DirectExpress DENIED it. They said the Dallas address was mine and I couldn't prove otherwise. I've been with DirectExpress since 09, at this address I live now for over 6 years. New cards kept coming (3 in all) and then being canceled, hell 2 arrived already canceled. All the time DirectExpress was charging my account into the negative numbers.

This is the worst debit card that I have ever had. It is extremely difficult to resolve disputes and hard to reach a customer service representative. As soon as my account has a zero balance I am closing this account.

They keep declining transactions. This company was sup to give me a small level of independence, and normalcy that being chronically ill, I haven't ever had. Instead my anxiety level has reached epic proportions. How am I sup to take care of myself when you won't let me use my own money? I can't go out very often because I have a weak immune system, so I order online. I have spent 2 and a half hours on the phone, spoken to 4 different people, and every single person I speak to, gives me a different excuse.

This company is Horrible!! There is ZERO customer service.... I had a charge on my card that I had to dispute, I finally got someone and they wouldn't do anything until the charge wasn't "pending", by that time there were 2 more charges. I told them to cancel the card and send a new one... It took 2 weeks to get the card and they NEVER refunded the stolen money. They said the dispute was denied and gave no evidence. They suck!!!

They place restrictions on online purchases even when you have more than enough funds in your account. Worst excuse for a debit card I have ever seen. Eight declined transactions in the last 3 days. Do yourself a favor and avoid this poor excuse for a debit card.

This is the worst company ever. Zero is my rating. I can't understand how the government continues to contract with these people. The complaints and even lawsuits seem to be too many to count. Wish I would have seen all that before getting this card. I was hacked by someone in the UK just as many others were based off the complaints. No kind of security measures were enacted to prevent the numerous back to back international purchases. Customer service doesn't exist with them when it comes to resolving real issues.

I have tried for two days to order an Apple iPad Pro. Direct Express will not allow the transaction because of the amount and possible "fraudulent" use. This is RIDICULOUS as I have made large purchases buying airline tickets for family each year, extended lodging, etc. I do not want Direct Express to decide for me when I can purchase anything. My money is held captive by Direct Express. SIX CALLS THRU THEIR AUTOMATED BOT SYSTEM AND NEVER GOT THROUGH, CALL DROPPED AFTER EXTENDED WAIT TIME. This is not a service you can rely on. I am opening a bank account in town today and will transfer all funds, and I will close Direct Express. IT'S A SCAM.

I requested a replacement card on 1/21/2021 and was told 5 to 10 CALENDAR days. After 14 days requested another because never received the first one. Was told another would be expedited on 2/3/2021 and was told that it would definitely be here through UPS in two days! 2/5/2021. Called them on 2/5 and was then told it was sent but NOT expedited! Now it is 2/11/2021 and no card has arrived. It is almost impossible to get through to anyone on their phone system. And I have made over 50 calls but only get through 24 or 5 times. And they will not do anything to help. Absolutely refused to transfer any of my money so I can pay my bills! I am changing my bank as soon as I can get access to my money. This is ridiculous! Many times while waiting over 20 or 30 minutes on hold the call would be disconnected. DIRECT EXPRESS is not to be trusted.

I don't understand how this company is able to keep doing these things to people and still allowed to operate!! I mean just read the reviews!! I mean all of these fraud complaints that apparently go on without anyone stopping them??? I mean how? Why? All of that stimulus money being handled by these incompetent foreign people that can't even speak English!! Sure take my money and then when I call to try to dispute this I can't even talk to anybody?? Sign me right up!! Sounds great!!

I can only hope that things will get better over there. But after repeated attempts to get in touch with a CSR there, I was disconnected numerous times. I simply needed a replacement card and when I finally got someone on the phone after going through the helpless prompts, they said they didn’t get the email that was sent to them even after 8 hours. I guess I should feel so lucky that it was not months like some folk on there. Something told me to look them up and it brought me here. After reading the horrendous and disheartening stories, I decided to write the Inspector General of SS and tell my and your stories. I would encourage all who have been victimized to take similar action. This is unacceptable for an agency with a government contract to behave this way and must be stopped.

Constant phantom charges, whimsical transaction declines, customer service unavailable for days at a time while you have no access to your money. If you report a false charge they will not register your complaint unless you agree to disable your account for the two weeks they say it takes them to issue you a new card -- "oh, but for a $15 fee you can have it overnight." In the middle of the pandemic. Smells mighty like a scam, or gross mismanagement at best. I am disabled and depend on this card for my Social Security. The US government needs to investigate.

I am so disappointed with you, Consumer Affairs and so frustrated with Direct Express! I submitted a review on 12/28/20. To date I have not heard a peep out of either one of you! You have TOTALLY destroyed my faith in believing that what you proclaim to represent is just a complete farce! I am a disabled senior citizen. I have received ZERO $ for 5 months now due to Direct Express's ineptness. And you have shown me that you have no ethics nor compassion! I intend to contact the media if I have not heard from you by Monday, 1/18. This is ample time for you to respond. I have pen in hand, so to speak, in regards to contacting the media! I am so VERY disappointed in your complete lack of professionalism and empathy!!!

In the past year my card has been locked not once but 4 times 3 of those times cause I'm terrible with online passwords and during this pandemic it's been hell. I've became homeless cause of it cause I couldn't pay bills like I normally would have. Thankfully I have a place now and different company but they make you jump through all kinds of hoops. They make you send in ID CARD, social security card and birth certificate. They make you include your address, your mother's maiden name and it's whole lot of red tape.

My husband's card expire last Sept.30, 2020. We called Direct Express Sept 23, 2020 to order new one and they my husband they already send the card last August 6, 2020. But until now we didn't receive the card. We are here in the Philippines now.

Anyone stating that this card is convenient or great to them is over 65 years old for sure. This is the most horrible service I have ever received in my life. A typical card has a hold on a pre-authorization three to four maybe five business days... Direct Express 10-day hold for money that is not going anywhere. It's going to stay in your account but they want to hold it for 10 days just because they can. They hardly ever answer your calls when they do some times more often than none they hang up or put you back in queue. They never have a proper response for anything, everything. Seems like they just started working there yesterday and they just don't know. Hear me when I tell you open yourself a bank account and save your sanity because these people will drive you insane.

If I could rate a zero I would! Who ever decided in the US Government that Direct Express would be the company to choose in handling our Social Security payments should be fired. There must be a kick back somewhere along the line. Normally each month, our funds are loaded onto our card. We would go to the grocery store, withdraw the funds from our card and do our monthly shopping, and run around town to pay our bills. But it has never been a card to use for paying bills online, etc, because of its restrictions. They tell you that some stores or creditors will accept payment from it, but we have yet to find one that would. So we managed to make it work, until the card no longer worked.

I kept noticing money being WITHDRAW from my Direct Express card so I call direct express to do a dispute because they said it was a company online they said I paid to verify a number??? I have zero clue on what they were talking about so I did a dispute and they put the 70 bucks back on my card and tonight on Christmas evening they take that 70 dollars saying after investigating they said there wasn't enough information for them so they took 70 bucks and I said, "I filled out everything what more information do you need?" They said it don't matter because it's been closed. So basically calling me a liar and on Christmas day no less.

I have had my Social Security payment go on this card for years. My only complaint was getting ahold of customer service was a nightmare. Until two months ago someone took my card and made three withdrawals. I called it in after I saw the withdrawals that weren’t mine. They gave a provisional credit. Then this month they took it back. After a hour waiting to speak to someone, they said they would send a email with the reason. That was two weeks ago and still nothing! I didn’t do the transactions so what could be the reason? So now I have no monies for the month and it’s Christmas. What is wrong with this company? I would like to start a petition of all of the people that have had problems with Direct Express and see if Social Security would get a new debit card service!!!!

Filed a fraud report on 11-7, they sent me paperwork that stated you have 10 days from the date you called in the fraud, 7 days had passed before I received the paperwork, left me 3 days to get it back to them, it was a day late, because of that No credit to my acct for blatant fraud, 6 hrs on hold just to be disconnected, next try a supervisor assured me they had my paperwork, and within 72 hrs I'd have my credit, 7 days later no credit, 3 more hrs on hold, to be told since they didn't get the paperwork it will be up to 90 days, cannot believe our GOV uses a third world company that can play with our livelihood, they are the worst company I have ever dealt with, Never on your worst day use Direct Express.

I'm a veteran living in the Philippines, Direct Express told me that the international option would remain on my card for a year; yet, every few months or so, I must spend $20-40 USD to call their call center and get the international option activated on my account. According to one of their call center agents, the company has known of the server issue for years and refuses to fix it, leaving thousands of Americans stranded in foreign countries with no access to their money. I believe this contract between Comerica Bank and the US Government needs to be under investigation and I'm confident that we'll discover lobbyist have ensured the contract goes to a company that doesn't have the technology and technological know-how to provide the government contract requirements. Definition of Fraud: wrongful or criminal deception intended to result in financial or personal gain.

I see all the negative reviews but my experience was actually good. My card showed a charge I didn’t do of .60. They immediately locked my card while they said transactions continued to try to go through from GERMANY! I’m glad they noticed it immediately and locked my card. I called, verified my card, and they canceled it and sent out a new one out for free and gave me free express shipping. Had they not noticed my card was compromised I would’ve had to wait a lot longer and possibly lost money. I did however have to wait 3 hours on hold to talk to them which is why I took a star off.

I spent four plus hours on hold after reaching one person then being redirected to the "fraud" department where I was left so long it just dropped my call. For whatever reason, this company fails in almost every area of customer service and professionalism. I actually believe they chose their MOH (music on hold) to annoy people and drive them away if left too long. I just cannot say how low a rating I would give since a single star is the lowest option, but if a negative number could have been used, I WOULD HAVE USED IT.

I’ve contacted various federal agencies & reported these scam artists that prey on the disabled, elderly & deceased. They won’t release my deceased wife’s funds to me. I would have to hire an attorney & it just isn’t worth. It’s quite a scam you all have going on, keeping a deceased person SS- disability. I’m a minister & these people definitely aren’t Godly people. Do not use Direct Express. They will keep your spouses' money when they pass away.

I am a disabled adult who gets her social security disability through this card monthly. They put out a fake "fraud alert" on my card which gave the ATM the authority to seize it when I went to make a withdrawal. I immediately called customer service and could not get ahold of anyone. 2 days later, I was able to speak with someone who said I would have to pay for a new card! The card us supposed to arrive in 7 -10 days and I am going on 14 days with no card and good luck trying to get ahold of someone. They could care less if you have bills to pay or children. I have no money or food! I would like to start a class action lawsuit and will be reading up on it.

I held on the line 30 minutes after the terrible loop of prompts. An agent answered the call totally disrespectful. The agent was abrasive, rude and nasty. Did not use active listening and disconnected.

Exasperating. All I get is no satisfaction with these people. They are incompetent, sassy, aggravating to the limit. Just wasting my time on the phone trying to reason with them. Their email address is always full so you can't make any contact with them. Sorry lot of people.

I don’t recommend this card. I recently couldn’t access my card. When I tried to call customer service who says they are 24/7 I was on hold for over 8 hours. Good thing I have speaker phone. They reduced my card because I was switching my accounts over to my bank account. They must not of liked that. They were trying to steal my money.

I hate it. I can never talk to a person and you be on hold forever. I was on hold for over 5 hours so I just hung up. Pissed. I was trying to pay my rent and buy Christmas gifts and it I had fraud issues. Why not contact me and ask question and I will give you the info you need. Now I am late with my rent. Are they going to help pay the late fees? Hell no.

I have used this card for over 5 years. I have found it to be one of the most reliable cards to use and with no fees to draw money out or to use the card. As long as you use accepting Bank that is conjoined with Direct Express. Which is the US Bank. Very quick and friendly service when using customer representative.

I am going to keep this short. I can NOT recommend getting your SS benefits on the Direct Express debit card. Every week there is some new issue that has keep me from accessing the funds on the card. Can't log into the account, can't transfer money to my bank account, card doesn't work at a merchant... Calling them does no good whatsoever. Totally worthless. I've only had the card for four months since I retired but have decided to cancel this card. Worst mistake I have made in my retirement by far. Wasn't expecting this hassle. They're fired!

I was trying to use my card at the store. It said declined so I was embarrassed needless to say. I call them. They said that my card was no longer any good. That another one had been issued and also my address and all my information had been changed by someone and Direct Express allowed them to wipe my money. Completely gone!!! As I was asking them why they didn't do a thorough check of identify the info before they changed everything for the thief They started saying to me they need to verify this and that before they could help me because I called them out for not doing their job to start with. Well when they transferred me I was hung up on. Said they are receiving a high volume of calls and to call back and so I did that 5 times the same day. The next day same thing twice and to today I have not been able to talk to no one about my account but they let the thief change all my info and now I still have no money.

My card was compromised by someone in the UK, I immediately contacted Direct Express whom then confirmed after looking at the account activity that it was a fraudulent transaction. Well when I called back to start the process of refunding my money I was directed to the automated system.. And not allowed to speak with anyone live. Only until I contacted the Better Business Bureau did they call me back immediately! So I advise anyone that has a problem with their customer service to contact the BBB.

When I called Direct Express customer service, I waited on hold for 90 minutes before speaking with a CS rep. The rep told me that my card had been locked (it is a new card with no activity) and that unlocking it might take a few minutes, or might take a few days. I would just have to be patient and wait for the card to start working again. I told the rep that I was living overseas permanently, and that I was in a dire situation due to my card not working. The rep then became extremely rude and confrontational, and she refused to allow me to speak with anyone else at Direct Express. However, instead of transferring me to a supervisor, the rep simply disconnected my call. The CS reps working for Direct Express are unable to provide basic information, they are unable to troubleshoot issues, and they are extremely disinterested in listening to what their customers are trying to tell them. Very poor customer service.

My card was stolen. I filled out all the Documents to get my $ back. Even have a letter from Direct Express stating my $ would be available. Lo and behold the $ is available. Direct Express just added the $ to a expired card. Why NOT add my credit to my active card? DO NOT waste your time calling. Hold time is 2 plus hours. I have filed a Complaint with the FDIC, BBB and the Attorney General. I'm NOT happy about this! I have also sent 2 letters to Direct Express. Simple transfer my $ to my active card! What's so hard about that?

This company is recommended by the Dept. of Treasury as being safe. It is not. My debit card account was hacked and $732.00 was electronically withdrawn from my account. I was never able to recover my funds even though they are insured by the FDIC. Worst customer service I have ever dealt with.

My credit card was hacked. It all started on 8/1/20 and finally ended when we called Direct Express. All the time these charges were being done were not caught by the fraud department. They left charges for a total $250.00 to be deducted from card. This card is where my SS check is deposited. These charges were for $.03, $.06, $1.95, $1.96: $4.95, and $1.93 each. Any other card would have caught these fraudulent charges. When we called we told them the last time we used the card was on 8/9. A ton of charges came through on 8/12. When we pulled the card info in the computer is when we found all the charges ranged from 8/1 to 8/12.

I called got a card. They said I didn't have got another card. They have emailed me about and they say I don't have it then they say I have fraudulent activity. There has been no activity. It's never been used yet they have $6.000 dollars. I can't pay rent. I've got metastatic breast cancer. I can't continue to fight them. I need help! I don't feel any star should be given but I gotta give one.

So my S/O has been waiting for her SSI for herself and she is also the beneficiary for her daughter's SSI for over 4 months. She has been on hold on and off wasting so much time. 4 months? Why can't we get this issue fixed? She's faxed all of her information applied to the account more than a few times. They sent the wrong card and they keep hanging up on our calls. It makes no sense how our funds are stuck in limbo.

I never received the Direct Express debit cards that I paid Express mail for $17 plus another express for $17. Plus received my first card that take 7 to ten business day they direct Express agent cancel it. They direct Express agent tell me my problem is with UPS. Then tells me I'm not going to get a refund from them July 15, 2020.

The Direct Express card for SS payments is a complete rip off when it comes to recovering money stolen from you. Closing cases because of timelines being given to card holders to submit info when company drops the ball on sending paperwork said to have sent. Doesn't matter what proof you have on your end about money being stolen from your card Direct Express has loopholes they use as excuses to not give you credit or your own money back! Total rip off! Don't trust that Direct Express is safe or that when money is stolen off of your card that you'll get it back! You wont! Open a bank account because Direct Express are a bunch of crooks!

I have had mine since they came out and have made many, many purchases with it. Online or in-store - ATM or cashier - no matter what I have no problems with them. Money that is supposed to be refunded to me gets refunded and customer service is very respectful and professional to me when I have a problem. I cannot fathom why others have had so many problems with their service. This card works exactly as advertised for the purpose it was designed for.

I got online one day to check on a item I had purchased and found 6 pending purchases that I had not made. I got on the phone to Direct Express and spoke to one of their employees about it, I was sure that was the last I had seen of that money. I spoke to a young man named Kris and answered a few questions and he said to keep an eye on my account and let them know when the purchases went thru. He said it sometimes took up to 30 days to recover a unauthorized purchase. At that point I wasn't very hopeful. By the time I realized it had gone thru 2 of the 6 purchases were refunded to my account and within a week the other 4 showed up refunded. I will be much more careful giving any information online that's for sure but they were Great!!

I have had Direct Express since 2009. Now with all of a sudden 400.00 was taken off my card on June 3rd. I faxed information that they asked me for and they said for me to write and ask for a provision of credit which I did. They said it would take 60 to 90 days to investigate until then I would be given the provision of credit for the 400.00, well that did not happen. 3 days after I wrote, faxed your name, it sat on the phone for hours, talked to idiots who didn't have the faintest idea of what they were doing. They sent a letter saying I would not get the credit.

I was recently robbed twice for the same $9543.02. (This was all the money to my name which I had been saving for years so I could finally get my own place.) The first theft was by a repeat offender just out of prison who lives down the street. He stole my card along with mail and other financial documents from my house. He then went through almost ten grand in forty-eight hours at a casino a hundred miles from me. (Yep, he was able to get it out of my debit card account with no issues.) When I found out and alerted Comerica Bank’s Direct Express of the theft, (immediately after I called local police) it sounded like I would be reimbursed the money under Regulation E. This is a set of federal rules that establishes rights, liabilities, and responsibilities in electronic fund transfers.

Rcv'd 2 cards for grandsons' VA/SSDI benefits. Outrageous experience trying to activate them! It took 3 days to get ONE activated. Now the other one WILL NOT activate. Sat on hold for 25 minutes. Told my saga. Got put on hold. Then transferred to a supervisor who literally told me "It can only be 2 things. You locked your acct or I will transfer you to Activation." LMAO!!! Activation transferred me to YOU. I asked him what he does. He said "I am a supervisor." Asked him: What do you do as a supervisor? Tell people 'It can only be 2 things, and transfer people back to Activation? THAT is what you get paid for? He said, "I supervise." Bahahahahahaaaaa. I want his job!! I wish I could attach a pic of ALL the emails/codes sent in the last 3 days that do NOT work. PIA trying to create an account, activate cards and now I can't even sign in. Don't bother with this card. You will be aggravated!

I have had my Direct Express debit card for over 10 yrs and have had a fair and tolerable responses from their Customer Service department. Until 2019 when I tried to transfer $100.00 to my checking account the war of them against me began. Lies: In using their website to transfer a little of money 4 times, to my checking account, I was told that they no longer had the ability to do money transfers. (Not True) Multiple calls to their Customer Service line, including getting cut off, being on hold for over an hour, telling me that there is an extensive amount of paperwork to transfer money out and they didn't have time to deal with it and when I ask to speak with a manager, no results, ask to speak to the manager's supervisor, I ended up with the first person that answered the phone.

Have been calling Direct Express for 2 days. Talked to 2 supervisors and 1 manager trying to get money put back on card that they told me would be there 2 days ago. Talked to manager about it 4 hours ago she said she would get it taken care of and call me back. Nothing was taken care of and she never called me back. I have never seen anything like this. I had a problem with an Amazon transaction once and Amazon took care of it in 25 min. Have made a total of 8 phone calls in the last 2 days sometimes holding for up to an hour and nothing gets done. If or when they get my problem straightened out I will be changing to a local bank. No more of this telephone crap.

The worst bank card you can ever have. Get rid of it. I am going to. It sucks. You'll never speak with someone. Sad what this world is coming to. These people dont give a flying. You know what. I been waiting to speak with someone over hour. Nowhere.

I just used my card on 5/11/20 no problem. I just received my stimulus payment on my card now the card will not work for online orders or withdrawals. I tried to call the 24/7 customer service and after entering my card number get hung up on not once but every time I call how am I to get to the bottom of this problem, crazy thing.

Direct Express is horrible. Forget contacting customer service because you cannot get through. Doesn't matter what time of day or night you call. I've been trying to call to get my account info to verify with IRS the account on file is the same. I've been trying to call for hours now and nothing. People with disabilities deserve better!

Waiting for 3 weeks for new card to replace expired one. Called several times and been lied to a couple of times. Couldn't mail card due to "improper address' yet still get monthly statements. Also told even though expiration date was end of March card was still good thru April. It's not.

Around March 23rd I see some International charges on my card. I called immediately. They told me they would send me out a forms (that I have still not gotten). Every time I call I am on the phone for at least an hour and the last three times it ends with the representative hanging up on me. They took nearly $300 out my account. Since I became disabled (12 years ago MVA) this is the first time I've had trouble with this card. It seems that there has been a breach and someone has to do something about it. They keep transferring me over and over and I keep having to give them ALL OF MY INFORMATION!!! NAME 'SOCIAL SECURITY NUMBER. DATE OF BIRTH... & FULL ADDRESS!!!

I tried reporting my card stolen for over three days. First time I was about done even though I had charges on my card that werent belonging to me they were going to fix it. Then got disconnected somehow so I called back. A different woman answered. She was so rude. Treated me like I was a idiot and mentally not comprehending. It was her screaming at me accusing me of things I wasnt doing. I handed phone to a friend to try to mellow her and explain to her I was just listening and trying to explain. Thats when the customer service woman hung up on me. So again I waited till end of weekend. Called social security to help me with this. I was told to deal with Direct Express. I explained that they werent talking to me and I needed to know if I were even going to get a new card.

I called to see if my SSI had been deposited as I need it to help pay my rent. Funny thing it was put on early and as soon as it was someone wiped it out on xBox accounts. When I tried to get my transaction information the deposit was there but it took 2 days to find why it didn't show any withdrawal. Over 300 in that day which it wasn't suppose to be on there yet but they took it off for xBox then waited 2 days to inform me. Maybe our government shouldn't be trusting foreigners with our money. All together since last Sept 600 had been taken out but they never send you any deposit or withdrawal information. Im changing cards. I dont like shadiness.

My son has been using this card for years with no problems until now. Went to use it this past Saturday and it didn't work, tried withdrawing funds from it on Wednesday March 4th. ATM said they could process the transaction and to contact the financial institution. I have been trying to call for two days and there is no option to check balance or anything. You just sit on hold for hours with no answer. Tried logging on to check his account online and it thanks me for requesting a new password and says it sent a link to my email, never received a link to reset my password.

I paid my part of my bills as I'm living with my mom and boyfriend and I got my card froze for no reason beyond my control. For three days now I've been trying to call customer service to verify my transactions were made by me but there is no answer. I called social security but they gave no help. I still have money on the card. My mom and I survive on this money along with her SSI for housing, food, utilities. Right now we are short on food and still have rent. What happens to us next month when I can't get my checks sad and ssi from my card when it's froze. Any suggestions?

I had my card frozen for no reason and no access to my funds. Called in every day for weeks and keep getting rude Mexicans who are laughing and saying, "Nothing we can do." I have no food or gas and cannot get to my doctor appointment. Mexican man naked “Jesus” answers. Hardly speaks complete sentences. Can assure you this low life of a man with a thug accent trying to intimidate me into just letting it go and not using my card again! Are these calls going to Mexico? Why do these agents despise Americans so much they are stealing our funds? The theft is internal and it’s very clear these are very desperate phone agents some in Mexico and Puerto Rico, third world countries, they are in on the theft and blocking cards. The agent laughed when I told him I had no medicine. When are these agents going to be held accountable for their abuse on the disabled, and theft?

I've had Direct Express for years. I used to think it was on ok card until today I see my card is locked. I called in and the rep that answered the phone didn't put in my information correctly so they put a hold on my card. Even though I answered the security questions and transaction history correctly. The supervisor was just as useless. He kept telling me to email them and saying sorry. I was correct but I have to suffer because they don't want to fix their own mistakes.

I decided it would be easier for me to receive my retirement benefits on the Direct Express card who has contracted with the US Treasury since they decided they wanted everyone receiving any type of benefits from Social Security to either have this card or issue a direct deposit to your bank so that the US Treasury would halt printing and mailing out benefits through paper checks. In my situation I went with DE only because I am a disabled senior without transportation. In order to fulfill my daily requirements I need to order everything online and have items I need delivered to my door. I just started using the card in January of this year, 2020. Everything was fine the first month until this month. Apparently if you start spending too much money, instead of calling you to ask why, they automatically place a lock on your card. Therefore any transactions afterwards are declined.

I have been trying for a month to have funds transferred from my Direct Express to my personal checking with a local bank. They charged me a $1.50 transfer fee and another $1.50 when the funds were put back in direct express 2 days later (transferred never happened). Their response to me after waiting 1 and 1/2 hours on hold was to TRY again. I did as they instructed me to do. Again $1.50 fee to transfer the funds. Two days later?? You guessed it, funds transferred back 'to direct express ($1.50 fee). My bank assures me that no funds ever reached them.

This company should not receive any stars but it is required thus the one star. I discovered fraudulent activity in the amount of $500 on my Direct Express account and begged them to not pay the transactions as I had never made them and they refused. They went ahead and paid them all including $200 to a Venmo account. They said I could dispute after they’d been pay but there was no guarantee I would ever see the money! How the government does business with this company and uses them for seniors to receive their social security every month is disgraceful. I will never use them again and will do everything I can to make sure the public is aware of what a horrific company they are! I contacted the Social Security department and they could care less. Please do not use this card for anything!

February 11, 2020 I had got a text from Direct Express saying $481.24 was taken out of my account. I had called direct express and they had informed me SSI took back the money which direct express said the statement says (R06) meaning SSI and there is absolutely nothing that Direct Express could do. So I call and go into my local SSI and was told SSI does not take any partial payments back if they did it would be the whole check amount not half of it. I been at this for a week going back and forth. Direct Express won't even mail me anything that can clarify the code (R06) so I could show proof that money was taken out by SSI & SSI won't do anything because it's out of their hands. I'm so frustrated and confused. I can't even file a dispute because direct express won't let me.

My name is Melissa ** and I have been trying to get my money back. 2 checks were stolen from me. My July and August 2019 checks were stolen off my card. I have proof that it was not me that made the transactions on my card. I was incarcerated from June 10 2019 and made parole Sept 12 2019. While I was in jail someone stole my purse and I keep copies of all my passwords wrote down but that didn't matter because all my info was in my purse. The person cancelled my card and got a new one and not only have I been rudely spoken to by Direct Express I've also been hung up on and basically told that I'm a liar and my documents I faxed to them are useless. I faxed my parole papers that say the date of my incarceration and my out date but none of that matters to them.

This company is a complete scam. They stole my disability money and denied my claim. The purchases were done all the way in Atlanta. I'm all the way in Sacramento. I called to report it stolen and cancel it on Jan 4th 2020 as soon as I found out and there were still charges done on the 6th wtf. They put you on hold for hours. Transfer you and lie to cover up the inside fraudulent things going on there. I made a police report also I will be contacting the news and FBI. I found a class action lawyer to take my lawsuit. If there is anyone that wants to be apart of my class action lawsuits please email me at **. Put in subject line Direct Express fraud so I know it's not spam. I will email you back. Thanks.

I had money stolen off my card, called in and a rude disgusting women with a terrible attitude in Mexico answers after a hour hold time and says in heavy thick almost hardly speaking English “you no can open dispute too late” and hung up on me! You are abusing the disabled then having 3rd world countries in Mexico and El Salvador steal our funds and it’s all internal! I recorded this all and am giving this to the Trump administration. This is a terrible abuse scheme going on internally. We have no food gas or medicine now thanks to these people in El Salvador stealing our money, and literally the women laughed at me when I said I had no food and needed to get a professional credit on the stolen funds. All recorded for YouTube. How can Comerica bank CEO allow this to happen to American's money?

I am an honorably discharged veteran, educated in psychology, and disabled. My hope is that this objective and fact based review will deter you from using Direct Express and have direct deposit into a bank account instead. Having been issued a replacement card that was said by D.E. to active I wasn't able to set it up for automatic insurance payments monthly. The card was rejected..twice.

My money was stolen from my card in October. I called to dispute it and was denied because the thief used the same atm as I used. Then I found out conflicting information was the excuse. There was conflicting info. Do not use this card and expect any money returned. I'm taking this to the attorney general to see what they can do. TERRIBLE CARD FOR PEOPLE WHO NEED THEIR MONEY KEPT SAFE!!!

My account was fraudulent in December and January filed a dispute however after so many phone calls no one seem to help me in this matter. I get my disability benefits on this card. I can’t afford to have my money stolen and Boone helps me get it back. I will leaving this company but I would like to know what other steps I could take to get my money back.

On January 10 of this year I filed a dispute with DirectExpress. They informed me that I would be receiving investigation paperwork for me to complete complete within 10 days and on the 11th day if my case was still under investigation that my provisional credit would be promptly put back on my card. Well this is the 11th day and about the 15th phone call that I have made sitting hours at a time on the phone waiting on hold. I like to think that I’m a patient person however I’m being told something completely different by each person that I speak with even speaking with a supervisor hoping to get something done.

Please!! Do not go through with this fraud ** company.. you will do better with a bank or a credit union. My son disability check got stolen off his card!! By a merchant. This I never dealt with. They will not dispute the money. This happened once before. This is the last time I will ever deal with the sick business’s. Then they put you on a long hold for hours then transfer you over the. Put you back on hold.. so ridiculous!

First of all this company is clearly taking advantage of the demographic they serve which in large part is disabled Americans. I had money stolen from account. I called and reported it. They tried to talk me out of it being fraud saying I must have forgotten spending $350. They said they would send me the transactions so I could mark the fraudulent transactions. This never happend. The next month it happened again for about the same amount.

After being on the phone for 34 mins.... female rep says she can’t help me. Trying to report my card lost and she couldn’t do it. She needs my 16 card number!!!! WTH is she thinking??? Who can remember their card number??

I've spent almost 2 hours listening to the same tiny musical phrase and statement of appreciation over and over and over and over waiting to report fraud and retrieve my money. The WORST Customer Service I recall. Comes with my Social Security payment.

Agent Alex at Direct Express hung up on me after requesting to speak to a supervisor. I waited 2 hours to speak to him. I submitted all documents and was checking on status and waited 72 hours before calling as they suggested, still no release of my Social Security onto my card today. Called again and it has been now 6 days, Alex again hung up on me after asking for a supervisor, after waiting 3 hours today.

I've been having a Direct Express card now for 5 years. I have sent in my receipt and documentation on the item that I have disputed and I have received a letter that says it doesn't reach a decision in 10 days that I'm eligible for a provisional credit. Every time I call and I'm being transferred to level one level two the wait time is extremely long. Customer service is rude, horrible and inconsiderate. No one knows anything about my provisional credit. I explained to them that they are the ones who sent out a letter stating that if I sent in my documents within the 10-day time frame and I'm eligible for provisional credit. Only thing they keep telling me every time I call it's all well. No choice account and I explained to them is after the time frame and I submitted my documents within. Actually they're just unprofessional. Don't know what they're doing customer service. I don't know what they hire these people from.

My card was hacked in October. I tried to contact for a week and could not speak to a person. They sent me a card with a different number and when I finally got thru, I gave them the info and they told me there would be an investigation. Weeks later I got a letter telling me that investigation was over and my money was back but still no card. Told again card would be here 7-10 business days. 10 day later I called, and they had sent to the same guy that hacked/frauded me the first time, this time he got 2 months worth. So in all he got 3 x my monthly disability. Still no card. I sit here writing this letter after being on the hold for 2 hrs, this is the 2nd time today, first guy hung up on me for asking him not to be rude to me please. Here I sit without my money for 2 months. Still trying.....

My husband and I get paid on the 3rd, well ee got paid and can't access our cash but once a day first thing in the morning and only to get 100 dollars out. I have called literally almost 100 times for 5 days now and still can't even get to be put on hold. It says "High call volume. Call back at a later time." This company is an absolute nightmare to Americans and doesn't have Americans working for the company. We can't even pay rent for our 3 children.

Two days in a row I called and they never answered,,, I think u this card is a scam and they don't answer calls because they steal people's money. This card is a total nightmare and I'm going to make sure it gets closed. They don't ever do a thing to make it safe and I had a no cash dispensed which any other card and bank you wait maybe two days. With this scam bank it taking over three weeks.. Nope. I'm not allowing this bank to continue to mess up people's lives.. Not mine or anyone else's. This joke of a card is here only to take people's money. SOMEONE NEEDS TO SHUT THEM DOWN.

Got my letter for "Increase" for the new year, on my pension, when they had the audacity, to keep 183.00, I've read the "Previous" horror stories, and some were taken for a lot more however, I want my money, when I called my card (before going to the atm) it was 183.00 short of what the award letter said it would be, so, I waited and went down to the social security office and they printed out a receipt showing me what they deposited on my card, and told me to "Take it up with Direct Express"!

I called the customer center 3 times. The hung up the last 2 times, didn't give me a chance to let the automatic services know my needs. I lost my card. How am I suppose to report my lost card if they don't give me chance to explain? A lost card is a serious issue. The line should always stay open for that. You are messing with people monies. They have bills to pay. Not for a thief to have.

Whatever you do, DO NOT use USDirectExpress. Comerica Bank Direct Express is the worst. No customer service at all. I have been trying to reach customer service for 5 days, 8 times per day, calling from the time they open through after hours. After a brief message that they are experiencing heavy call volume, they disconnect the call. The US government could certainly do better than selecting a bank like this to handle the millions of dollars in disability and social security deposits.

Never able to speak with anyone in customer service. No matter what time of day, what day of month, constantly receive message "We are experiencing a high volume of calls. Please try your call again later." I think it needs to be looked into how this company was able to secure government contract to handle benefits distribution. From reading other reviews I consider myself lucky I haven't lost any money. Just trying to transfer funds has been impossible. Sent verification of address and bank and still I am unable to transfer funds from card fo bank. This is a one man joke operation.

* No way to file disputes. * Customer Service non-existent. * Too many Fees. * Surcharges. They should not be in business-avoid like the plague! It is impossible to reach anyone, the fees are high, they won't even provide their routing number so you can change your Direct deposit, I got it because I know people in the business.

BEWARE -Internal fraud ring. I called In regarding a claim. Was transferred to 3 different agents. All Mexicans Who had arrogant and rude tones. Direct Express is abusing customers by knowingly denying claims and missing funds because the fraud is internal. They have hired a 3rd world country to facilitate the dispute process, these agents are very rude and abusive. I was hung up on twice by very rude agents. Another women in claims Mexican lady named Isabelle was condescending and gas lighting me about a claim. She thought she had put the call on mute but I hear her telling the lady sitting next to her “whatever you do deny their claims just make something up.” This is abuse and disturbing behavior on the disabled. I believe it will be exposed soon. All my funds stolen and I was left with no food. These people are scum and they know it and have a hostile attitude towards Americans.

Got frauded, caught it and stopped my card, got a new card and all my Christmas money got stolen off it! How?? And they are denying me my money back, gave me the company that frauded me phone number to call myself, it was a cellphone!! No company. It’s fraud and you are not giving me my money back still?? Sooo wrong and bad, I have to file a police report and not stopping with this! It's sooo wrong!!

My card was recently hacked. Someone charged $1100 in children's clothing. This money is meant for my monthly survival. Trying to get a person on the line is impossible. What a disgrace for a senior citizen to be subjected to. I was the reason I got my money back from a vendor in Australia. I had to call. Before this mess I questioned another disputed charge. They found no issue. I got a paper statement and found a $90.00 charge on the first page. The government is ultimately responsible for this outrage. KW. What happens next time and my money isn't returned as easily?

First off I only get $514 a month disability and Direct Express has the worst Customer Service anyone could imagine! I went to a cash machine in October and wanted to withdraw $360 but the bank wanted a service fee of $4.00 so I cancelled the transaction without getting the cash out of the machine. Well Direct Express thinks I got the money and they took it out of my account the first of November and I had to get a title loan just to pay my rent. These jerks have been checking on this DISPUTE I filed for weeks! I mean can't they just call U.S. Bank here in Spokane, WA and get proof I never got the cash out? Both times when I called these idiots I was on hold 1 hour and 20 minutes. I AM SO POOR AND I NEED MY MONEY BACK PLEASE!!!

They always say they have high call volumes. I call at 3 in the morning and it still says that. I believe they do not have the communication system they should, after all they are handling USA citizens money. They need live online support. The government needs to to check into the services they are paying because they are getting a shabby job.

Someone stolen my card information and it was used 3000 miles away! I have spent 3 days trying to resolve this issue only to be yelled at and hung up on by Direct Express. I was told it would take up to 6 months to fix the issue and then told I was the one that used the card. Funny I am in North Carolina, not California. The business where my card was used has verified that it was part of a fraud ring that they are currently investigating. And Direct Express refuses to listen to any thing I or the entity states happened. My local police department is filing a report as well as Sacramento PD, yet Direct Express doesn't seem to care. I have spent almost 10 hours on hold only to be berated and called a liar and that it will be 6 months before anything is done. What poor business practices.

It has now been a month since my card was hacked. On 11/2/19 I was awaken to several notifications. The alert was that there was insufficient funds. I just received my monthly payment on the first. I had no idea what was going on. I called the Direct Express company. They informed me there was a transfer from my card to a Go Bank. I don't know what or where this go bank is. First I had ever herd of it. They proceed to tell me that the hacker had set up an account in my name and made the transfer. I did as instructed and requested a dispute form. I filled it out and returned it to them. This was all done with in a few days. I kept calling to see what the progress was. I was informed by two employees that the funds were to be credited when investors were done. They have a ten day period for this to take place. On the tenth day I was told that all was good for credit. It would take 24 hours for it to be placed in my account.

*** BEWARE, this one is a LONG one so DON'T start reading unless you have a few minutes because I can't take it anymore and I'm GOING OFF!!! ***??? These damn DIRECT EXPRESS people which is the company who hold the cards that social security benefits get deposited onto ARE A DAMN JOKE!!!!! After having all this identity theft happen to me with their card, I've been doing a lot of research and the amount of people this happens to with their card info and benefit balances being drained and the fact that it seems 99% of the victims don't ever get their money back or if they do get granted a provisional credit, it is later determined by their so called "investigations dept" that it in fact wasn't fraud.