Total Defense Reviews

Went to site to use my program and saw it was time for renewal in September 2023 as Staples had told me today. So I renewed and called because I wanted to make sure this did not waste my already paid for program. Needed to clarify when my renewal starts.

Tech was able to help me resolve my issue with a trusted website link in an e-mail coming up as malicious in about 30 seconds. He listened carefully and explained how the program would respond to my command to continue on to the site. And it did exactly as he told me and the site opened. Bravo!

I was concerned my charge account may have been charged twice at 39.99 each as I was notified by charge card company of a possible fraud alert for this charge. Assured charge card company that this was a bonified charge. I subsequently renewed today as email from Total Defense indicated my service had lapsed. Upon a call to customer service today, I was assured my concern was satisfactorily resolved that only one charge had been submitted.

The agent was very helpful and knowledge and was able to get me thru the download process. There was a problem with my password and try to reset it. The agent walked me thru the process. I have a new computer and I had to reinstall the Total Defense Security. The product is very good and I had no issues since I had this for long time. I would recommend the product to others.

Dan was able to walk me thru uninstall and install new Total Defense program. My old Total Defense program wouldn't let me scan for vulnerability or performance. It also failed to retrieve my authentication token. It had been nine days since my last successful scan. I feel confident my computer is protected.

I renewed my Total Defense Security and I remain a long time loyal customer. Daniel P was a pleasure to work with. He was polite, knowledgeable and expedient and I thank you Dan and Total Defense for providing exceptional customer support for outstanding computer protection. I have and highly recommend you to all my friends and family.

When I tried to make a payment, refused to accept. It would only allow “cancel”. After several attempts I called and the Agent resolved problem quickly. Thank goodness for the phone. If I had to resolve this with online instructions, I would have let this lapse. When you have problems online, you a human conversation to resolve the problem.

Dan was professional and answered all of my questions. It was great to deal with one person rather than being forwarded to another "department." Thank you Dan for your helpful and courteous responses! I am glad to be a satisfied Total Defense customer and appreciate all of your assistance. Have a great day!

I was very pleased with the courteous and helpful service I received from Carlos this morning when I was updating my credit card info. He looked up my account info and assisted with updating my credit card info. He gave me the date which my account would need to be renewed and made me feel confident that everything is up to date.

I renewed my subscription for 2 computers and your screen was showing "not protected." Your rep assured me I was protected, and your screen would be fixed to show the right info. I have nothing further to add except your representative was very polite and professional. She answered my concerns completely.

I worked with Carlos ** who was extremely nice and helpful with the Total defense installation. While I am not young, I was able to follow his instructions and either go to or provide information in order for him to assist in the installation. Great representative of your company! It was a pleasure to work with him.

Very pleasant, helpful tech support. Much appreciated. We didn't know this is part of our Mediacom contract. Been Mediacom customers for decades. Would have been great to know about this option earlier. I will proceed to install it on my wife's laptop now.

I called Total Defense today regarding my Virus Protection. I was professionally informed that my software had expired. Associate was amazingly helpful with valuable step by step instructions, and above all offered me a 15% DISCOUNT on my next 1 year installation. Excellent instruction from associate. Truly satisfied. Thank you for your world class assistance.

I had an issue when attempting to backup my Mac, using Time Machine, after installing Total Defense for Mac. I inquired about the issue with the Total Defense team and received a solution from their Customer Support Specialist, Daniel P., about a half an hour later. SUPER QUICK response with clear instructions that fixed my problem on the first try. THANK YOU... HIGHLY RECOMMENDED!!

Danial **, Customer Support Specialist guided me through the successful installation of my Total Defense PC Tune Up product. Dan is very knowledgeable, experienced and patient. In a short period of time, he had me set up and using the product. If I need to contact Total Defense Customer Service in the future, I hope I have the opportunity.to again have Dan as my Support Specialist-

Excellent service. Knowledgeable and patient with the customer. I was absolutely hoping I would talk to somebody who would not brush me off; Carlos did not. He walked me through each step. I would sincerely recommend Total Defense to my friends who I know are not computer savvy, They make sure to give you plenty time to renew your subscription.

Best Buy Geek Squad had identified Total Defense as being the source of sites/pages not loading. The represented suggested turning off a feature that scans a website for Malware, etc. and that seems to have taken care of the problem.

I had not received an e-mail on my renewal. My customer service agent, Dan, was so very nice and helpful. I really depend on Total Defense for my protection. He was very thorough and quick to solve my problem. I really depend on Total Defense to protect my computer and my son's cell phone. Thanks for the great service!

After having service on our computer I was unable to access Total Defense. I described the message(s) received when I tried to use it and Daniel was able to explain the problem and how to fix. After another contact he gave me more information about what I needed to do and it worked. I am now able to run the program as before.

I kept getting a message that the scan was aborted. I called, talked to Carlos ** and he sent me info right away. Followed instructions and apparently I did not uninstall properly. So called again and Carlos told me what to do and did not make feel stupid for my error. Thank you.

Very helpful and patient. Was able to resolve issue. Even though I was paying yearly for the service I did not have the antivirus downloaded to my computer. Technician was able to walk me through the installation. Could you please rebate the years that I paid but didn’t have the service.

I had reached out to customer service to see why our rebate wasn't being processed. I immediately got a response (via email) the same day and they helped with such ease. Carlos ** was very helpful and responsive. Quick, sufficient and accommodating. My rebate is now being processed. Thank you!!

Over the last month I’ve been worried about a rebate I was claiming. After so many calls and emails got my answer. Luckily Daniel ** was really professional and thoughtful about my concern and immediately made his best effort for helping me out. Thank you so much for your help and hope everything got to clear up.

I needed assistance in the installation of my Total Defense Software. Mr. Ali ** assisted me with great knowledge and experience. Mr. Ali installed my Total Defense in no time and he was such a polite and courteous gentleman. Now I feel safe using my computer because I am protected by Total Defense Software.

Ali ** did an excellent job assisting me and answering my questions. He walked me through the various steps needed for renewal. Great asset to your company. Ali was pleasant and conducted himself in a professional manner. He was knowledgeable and readily answered my questions as I proceeded through the necessary steps. Once the subscription was renewed Ali had me access and begin a scan to be sure everything was working properly.

When I called it was answered promptly. Carlos was on the line ready to help. Carlos is a great customer service person. He helped me through my issue step by step. He solved my problem quickly. Before we ended the call he made sure everything was working the way it should. Thanks for having him on your team.

Total Defense response was superb when I had to change the charge card registered to my account. The correction was made seamlessly and there was no interruption to my service and protection. Many thanks for the years of protection I have had since I started with total Defense. I highly recommend the product. Thank you so very much.

I was extremely impressed by Daniel's assistance today. I was feeling discouraged when I wasn't able to get assistance by calling in. He called me directly and assured me he would be able to resolve my problem. He was fast, efficient, and courteous. Thank you so much for your help! I will certainly be spreading good remarks about Total Defense!

I was unable to log in; system no long recognized my email. Also, my Total Defense account seemed to have been in a loop, trying to update. A drop down window would ask for my permission to make corrections; but after I gave permission in another drop down, nothing happened. Cycle repetitive. With Laurie **'s assistance, I can now access and run my Total Defense account.

Called TD and got a download to re-install TD. Carlos helped me here and was to send me email for download instructions. Received email for instructions, downloaded TD program and everything worked great and now I have the TD ICON back on my PC homepage screen!!! YAY!!! I also ran the scans and everything looks good there too!!! Thanks Carlos for your help.

My computer is getting old and can be stubborn at times but Total Defense has kept it running, although I have to run the TD scans every 4 to 6 hours while it's up and on. It was a pleasure speaking with Carlos **, very helpful! Thank You!

I just want you to know how great the staff was including: Carlos ** and Daniel ** for their combined support resolving our lifetime account through Staples Connection. It was great that I was also able to contact the company by phone. It made it a little easier and together we were able to through Daniel's expertise remotely remedy the issue. Thank you. Sincerely, Jim

I had a problem of keeping my Total Defense installed into my laptop. I had 2 occasions where my program updated itself and then would disappear. Staples told me to call Staples Virus Shield remote. They could not help me and directed me to Staples Protection and tech help. They in turn directed me to Total Defense. I had someone else who helped me but I needed more assistance. She got me through the final stage with patience and knowledge.

Total Defense was not connecting for updates--or did not appear to be doing so and then stopped connecting. Reported issue via Chat. Ali went to work with the team and the issue was resolved. I needed to be told to reboot after the fix was made, but I eventually figured that out. Otherwise, good job and fast service. Relying on your software 24/7. Thank you.

My Total Defense PC Tune up quit working and Carlos helped me uninstall it and re install it. I am 80 years old and am not tech savvy at all, but Carlos guided me through what I needed to do and it went well. Since Carlos was so helpful I'll mention that again and that should be enough.

Carlos ** did a wonderful job. He was totally able to figure out the problem and knew what had to be done to take care of it. He was very polite and eager to please me. Whomever hired him deserves a pat on the back. He is a perfect person to represent your company.

The key to good customer service is to meet customers' expectations. Great customer service means doing that every time a customer reaches out and that's what Daniel ** at Total Defense did to resolve my issue. I am also pleased with the Total Defense software, great features as well as pricing.

He was a great help. He was patient and explained things clearly. Very knowledgeable of what’s he was saying. He walked me through how to do the process. Can you tell me exactly what I would need to mail back so that I can get my review on time and he explained when I will receive my rebate, if I had any questions to give them a call back. Very nice gentleman.

My problem was reviewed and I was 100% satisfied with results. The scans were showing a higher number of issues than issues resolved. Working with Daniel we (he) was able to figure out what happened and helped me understand the the issue. All issues resolved.

I didn't like when I put in a USB flash it would automatically scan for viruses. The ones I use are my private ones and I don't think they need to be scanned. I got very simple and easy directions to follow. Thanks for your help.

First, a tech answered immediately. Awesome. Second. He was knowledgeable and knew right away how to help resolve my issue. I received the helpful email and links immediately following our phone call. All is well in my Total Defense world again.

Lori was very helpful and sent the proper links to solve the issue. I downloaded and rebooted my computer and all was fixed. I was able to do all the scans that I needed to do. Again Lori... thank you for all the assistance you gave me... all is good!!

Called last night for advice on an issue with Cricut Design Center. Rep helped me snooze Total Defense for 10mins so I could determine if antivirus blocking program as Cricut IT suspects. This was not the issue. Still has Cricut issue when Total Defense snoozes. Rep let me know they have not heard of any problems with Cricut. Moving this back to Cricut IT. Thanks for your help.

Carlos ** provided me assistance and the information I needed to properly install the system on my phone. He was fantastic. Prompt, informative and kind. He was knowledgeable and positive and he followed up to be sure the solution worked. The product is a very valuable tool for my security.

I am a Mediacom customer and it showed my Total Defense had expired but Carlos ** helped me get it updated and I am now not concerned with my internet! Thank you, thank you, thank you, Carlos **! I can now use my internet without fear of being hacked!

Carlos ** was a great help on helping process my rebate. By letting me know what I needed to do and reaching out to rebate team process my request. I'm glad that I called and he was on the line to help.

I received an email with a discounted offer for renewal. I called customer service and had my subscription renewed with the discounted price within 5 minutes. The process was fast and easy. My customer service representative was knowledgeable, helpful, and very thorough.

You were extremely helpful. I'm extremely grateful for all your help for downloading the product to my new computer. You answered all my questions very politely. Truly professional and made my experience noteworthy. I would highly recommend Total defense to everyone. I've subscribed for years.

Ali ** was so helpful and professional. He solved my issue with renewing my subscription expeditiously and with minimal effort on my part. It was a pleasure to communicate with him. Ali Amin is an asset to the Total Defense organization. In my opinion he would be an asset to any organization with whom he worked.

An excellent experience with Carlos. He is truly an asset to your company, very helpful and understanding. He quickly took ownership of my concern and solved it with professionalism. Thank you Carlos, I appreciate your work. I look forward to the receipt of the rebate as soon as possible. You have more than made up for the misinformation from PC Richard Co.

David was so helpful and courteous. I loved not having to repeat myself a million times and that I could clearly understand him. He listened the first time. I appreciate that more than you know, I have very limited time to deal with IT issues, so anytime is a valuable resource. Good customer service agents make or break purchase decisions everyday. It's not just the quality of your product which is excellent. Thank you.

I am a novice on Mac. Your went tech above and beyond to get me up and loaded. Your website should have a tab for customers who already purchased registration code. It would make it easier to navigate your site.

Ali was quick to understand what my issue was and equally ready and able to help me get it resolved. I appreciated how easy it was to get the issue fixed. My account is now renewed and the account is also fully functional. He was experienced and knowledgeable about all Total Defense functions.

Lori assisted me, she was knowledgeable, helpful and courteous. I called late on a Friday, not expecting much assistance, but Lori answered with a cheerful greeting and addressed my issue right away. She efficiently helped me with my online rebate.

Ali was very knowledgeable and extremely patient with helping me! I appreciated his expertise, kindness and direction in solving this problem as well as reassuring me it would be ok. I ran a full Total Defense Scan after our call as he suggested and it was all good! It made a frightening experience become a wonderfully solved experience. Grateful for his assistance and kind patience with me.!!

Received message on desktop that our Total Defense was expiring soon. Since we are Mediacom customers, Total Defense was offered to us free of charge. The agent was very professional and explained in detail what I needed to do to resolve the problem.

Dan was the best Technician I have ever had. He was polite, understanding and patient with me. When I called, he could tell that I had a little anxiety. He calmed me down in one minute, resolved the problem and told me how to fix problem. Computer is now working great.

Ali ** the technician guided me through the entire procedure and was very patient and courteous to me. My experience on computers is not that much. I appreciate the help I was given and the work that Ali put in. Thank you.

I’ve never sent out for a rebate before and was not sure what to expect. I called a few times and spoke to both Dan and Carlos who have helped me beyond my expectations. Thank you so much for all your help. I greatly appreciate it!

I mailed in for a rebate for fifty dollars. He contacted me thru email. I didn't send in the right receipt. I asked if I still had time to send the receipt. He said "Yes. Just scan it and email to me." He made it easy. Thank you.

I could not get the program to install and work. Carlos ** corrected my problems for me and explained it. You did a great job. The program installed and has been working well since. I have used it several times now and it has been testing the system every day.

Everyone at Total Defense was quickly super responsive and helpful. I had more than one question and each was answered quickly and clearly. I appreciate that as it isn't common these days. Thank you all very much! I would recommend Total Defense to all.

I have had Total Defense for approximately 3 years and am very happy with your product. Not only do I feel safe while on the internet and knowing I'm protected from all viruses but the customer services is outstanding and for that you have my recommendation to my friends and family when asked what I use for my virus protection. Thank you again.

Apparently my Total Defense was deactivated but since I had not done this I did not realize. My email query was addressed quickly and the fix worked (I still do not understand why the problem occurred but am suspicious it was a Microsoft issue).

I am in Australia in almost opposite time zones to your office.. I submitted an email request for assistance to which Daniel responded immediately with the solution. I attempted his solution but it did not work and I sent a response back immediately. Daniel again responded immediately and the solution worked. Daniel and I were operating in a common two hour work time and his immediate responses were much appreciated and the solution was not stretched out over many days. Daniel is a professional operator and I appreciate his attention to my problem.

I was attempting to reinstall Total Defense on my mobile phone and received the massage that my activation code is invalid. I called technical support and was guided through the process of how to resolve this issue. I am grateful for the kind and courteous assistance given to me today.

Customer Service Rep Daniel ** WAS AWESOME! He was efficient, knowledgeable, and helpful. CSRs like these make being a customer/subscriber worthwhile. Many companies have forgotten what really makes a product great apparently you guys have not! You rock! Keep the good work up and your name and product are going to grow exponentially!

I spoke with Cserv assisted with a discount. Helpful and appreciated. I asked not to auto-charge me again. I check for any discounts/promos available before renewal submitted. I am a customer for years, thank you for all your help.

Felix was very help, friendly and went above and beyond to help me with my problem. He save me a lot of time by helping me expedite my submission process. I just had to upload my receipts and forward it via email. Superior customer service.

Laurie was very helpful with helping me the renewing the Total Defense for my computer for another year. She was very Professional, and she had a very pleasant voice. She explained all information in regard to the Total Defense. She also explained that if I had and problems that I could give them a call at the 1-800 number. Laurie also expressed how the Total Defense will protect the computer at all times and will let you know that is not a good site to go on and will pop up and give you a warning not to go that WebSite. Laurie gave good information which was very helpful.

Couldn’t get TDIPS & TDPCTU to both install. Carlos gave me instructions to correct the issue. It worked. TDIPS scans correctly. TDPCTU although installed correctly fails to scan. Carlos is helping me with this. He is a fantastic employee! Thank you, Carlos **.

Your customer representative, Ali **, is a great asset to your company. Is a great asset. He showed much patience and professionalism in his knowledge in helping me solve my problem. He is definitely a great asset to your company. Thank you. Mrs. Joanne **.

When I told the customer support agents my barcode, receipt went MIA (possibly in the mail). They told me they would send me a check right away because I had submitted the same info prior years (since 2016?). I followed up because the US mail is so slow and they guaranteed it. My last complaint was rectified when I opened the mailbox on 2/18/2023! I’m truly grateful and blown away by the awesome customer service!

Thank you for getting my issue solved because I really appreciate the work you have done on fixing my problem. I needed the protection to my laptop. My code was being used by someone else and you fixed it. Thank you again.

Carlos was very efficient and professional but also warm in his help regarding my renewal account set up. He deserves big Kudos for his customer focus and his excellent communication skills. He did not rush me through the process and was quick to direct me to all the appropriate websites to resolve the software issue.

Getting through to the support team was quick. The agent was professional, thorough, and pleasant. He solved my issue quickly and effectively. I've been a customer for many years and always been pleased with the support I receive at Total Defense.

It was done efficiently and completely, and the response to my need was quick. Tech person was polite and informative. Totally satisfied! The coordination of onscreen and telephone assistance was well done; I could see what was happening and ask questions, which were answered promptly.

Ali ** was very helpful. He was able to immediately identify the issue and correct it after a very short hold. He was polite, professional and quick. He was also able to help me reset my password by emailing me the appropriate link.

Ali ** was very helpful and courteous! He was able to help solve my problem! He went above and beyond to get a solution concerning my rebate and actually made the process move a bit faster. Very appreciative of his efforts!

I needed to renew my subscription which had just expired because my credit card declined the fee. I corrected this and Carlos re-processed the renewal quickly and confirmed it. He was polite and very helpful and pleasant. Very good service.

My account had automatic renewal activated for 29 Jan. Unfortunately, my subscription was not automatically renewed by that date. After a phone call to customer service today (Jan 30 in the USA), I was advised to manually renew my subscription. I did this, but I was concerned that the renewal details showed that it covered only 3 devices, but my original subscription was for 5 devices. I was assured that it would be for 5 devices and I have been sent an email to confirm this. Nonetheless, all this could have been avoided if the automatic renewal worked as it should. Please assure me that it will work for my next renewal in Jan 2024.

I was supposed to receive a $40 rebate last fall and did not get the first check when it was sent. I contacted Total Defense and was lucky enough to get Daniel **. He was very helpful and always very professional.

Total Defense installed scanning SW for me remotely, put its icon on my tool bar for easy scan access, & made other Very helpful changes. Both scans appear to work perfectly. I'm Totally Satisfied. Thanks for your expertise & immense patience with this very low-tech person..

Today I had the pleasure to speak to your representative, Dan, concerning automatic payments to my account. I am happy that I enrolled in the Total Defense program, but I cannot continue with automatic payments. I will continue to make payments, but I will do it via my email. Dan was very professional and pleasant to work with today. I will tell a friend.

I purchased a new laptop and wasn't sure whether what options existed with my current license. Service was prompt with information and links to what was required for me to download the software. I was able to download the software which was inclusive of my current license. It also removed the existing anti-virus software which came with the laptop.

Spoke with Dan twice and he was very patient and extremely professional. He talked me through the installation process and then helped me with a password reset issue. Hope to be able to claim a rebate for this Total Defense, Not used to working with Chromebooks but Laptops.

Agent was able to set me up right away to this warranty. Agent was very professional and courteous. She went above and beyond expectations. I wished all customer service agents could be as professional and courteous. Thank you.

TD support in enabling recovery of my Total Defense coverage. I was very nearly scammed by an intricate and clever ruse. Those parties gained access to my computer and actually transferred funds between our bank accounts. But was caught them just before they would have transferred $30K in funds to their own account.

Lori was so great. Thank you for your help. You were very friendly and knew what you were doing. I was confused how to register and you helped me quickly. Also the call was answered quickly. Thanks Total Defense Premium.

I was having difficulty installing the Total Defense on my computer. I called in, and I had very good success with the Lori that helped me. She was very knowledgeable and was very patient. I don’t know how the software works, but I feel safer, knowing that I’ve got something like this on my computer now.

I had an issue with my rebate not being accepted due to not sending the original UPC code because I was not aware that I could not use a copy of it even though I had it. Daniel communicated with me and he explained that my rebate would've processed and to expect my refund in a few weeks.

I called about my rebate and I failed to send the original bar code and they was very easy to talk to, very helpful with resolving my rebate issue!! He said they will still honor it! Awesome protection for my laptop as well!

Lori, Customer Service Rep was outstanding in answering questions I had about my auto renewal subscription. She quickly and courteously addressed my concerns, regarding pricing and if billing dates would change and very promptly sent emails of follow-up information. Lori is a great asset to the Total Defense team, she is one of the reasons I will continue to give them my business.

Spoke with Lori for renewal of my Total Defense anti virus on two of my laptops and one desktop computers. She was very helpful. Can you please provide me with answer to my question below: Question: How can I find out the anti virus has been updated on my computers?

My product would not install on a new computer. Lori made it easy for me to download and clean the original buggered-up installation and start fresh. The product seems to be working fine and as intended. Many thanks to Lori!

Lori ** provided excellent customer service to me in resolving a renewal issue. She solved the problem and explained everything to me. She was courteous and professional. I am very grateful that Lori helped me solve this issue. She provided outstanding customer service to me.

This has been the best product among other products that I ever used. I started using Total Defense in 2019. Since then, I have never experienced a problem with the service and product. I like the way Total Defense operates on my computer by doing the real defense. I would recommend anyone that needs a strong antivirus, not just that but also a well-protected virus defense.

I had to change my email address on my account so I called and spoke to Lori. She made the process so much easier than I've experienced with other companies. I did not have to go through a long ordeal; she made it so easy. Thank you, Lori.

I spoke with Lori **, who helped me with changing my credit card information. She was pleasant to talk with and the situation handled in a couple of minutes. FIRST RATE EXPERIENCE WITH A CUSTOMER SERVICE REPRESENTATIVE. Total Defense was installed by our computer service company, who said it was the best in the industry.

Contacted Total Defense about problem and they sent me e-mail on what to do, in a matter of 40 minutes I had the problem resolved. I was very pleased with the response and the knowledge and courtesy I received in a timely manner. I'm glad I chose TD for the software. Thanks to Mr. Carlos ** for his help.

I renewed my subscription, but my status still showed it was expiring in 25 days. I called for assistance and Lori answered my call. Honestly, each time something like this happens I become anxious because the resolution is never easy. Lori was the best. I explained my problem and she talked me through the process in a matter of minutes and the problem was resolved. Lori was very courteous and knowledgeable. I really appreciate the great service.

The Totaldefense program run on a timely basis on my pc. The scan detected a windows registry problem that I tried on my own to resolve to no avail. I called the tech support and they answered right away. The first person had to pass it along to someone else who within the day provided the steps needed to get the register fixed. TotalDefense runs in the background and does not slow down my machine. Great product and have been using it for a few years no on 4 pc's and 3 phones. I will continue to use.

On just a very brief call, the rep explained what he was going to send to me and offered me to contact Total Defense if I had any questions about the instructions. The instructions were very easy and there was no need to call. Everything was self-explanatory.

I received great customer care and support. I was shocked how quickly the matter was resolved given that I contacted customer support on the weekend. With that said, I would recommend Total Defense to family and friends. Thank you so much.

Response was quick, direct and to the point. The oversight was on my end and your rep was patient and helpful. The platform has worked well in protecting my work and I recommend it regularly to my friends and business associates,.

The representative was polite and very helpful. She addressed my questions and processed my rebate. She was a pleasure to deal with and very professional. This was my second time calling for the same issue. I received the email confirmation as she indicated would be sent unlike the previous time I called.

Lori was very attentive in helping us download and register Total Defense. She submitted the paperwork for our rebate as well. She got back to us in under 24 hrs with every message. I felt confident that she would handle any difficulty with professionalism.

Critical error message - could not access program Total Defense for some reason, notified total defense via email. Within the same day I received a reply. Later I received another email on what I could do to correct my opportunity. Lori ** was awesome...!

My experience today was fast and simple. Lori had perfect knowledge of what I needed and offered a discount of $20. I am happy with Total Defense and have been a customer over 7 years and I protect all my devices.

I contacted online assist for technical help for My Defense account. I received a fast reply of how to fix the problem, I was having. All thanks to Lori ** for her assistance. I was able to correct problem without further assistance, Perfect interaction from start to finish. Thanks again.

Quickly and accurately solved my issue. Was called by a very competent and nice guy. He could guide me through the process even though I'm almost a technical idiot. Thanks very much Total Defense! Very happy that I downloaded the mobile security app to my phone.

I was having an issue with the compatibility of the older PC Tune Up vs. the newest Security Software update when I renewed my prescription. I had called earlier with the problem and even though the Rep was very nice, I didn't know we were missing a couple of steps. Carlos sent me the instructions and links before we were even done with the call. Friendly, Knowledgeable and had me on my way in no time. Great working with your team.

Very grateful for all your help, you were so understanding.

When I went to renew my subscription with Total Defense for the first time since I purchased it, upon checkout, an ICON appeared saying I had "Coupon Codes". I clicked on the first one that said: "WELCOME 25" The 2nd one simply said: "WELCOME". When I did that and clicked on "Checkout", it didn't take off anything on my order.

Very prompt and excellent help thank you very much. The program is very excellent and have not any problems with my computer. Is very easy to use. Thank you very much. I will recommend this program to all my friends and they will have less problems than I if they expect ahead before.

I submitted a support ticket, Lori replied within a short time with a suggested fix and the problem was easily resolved. Quick, efficient and professional support. I have used Total Defense and its CA predecessors for more than 10 years and I'm very happy with the security it provides and would recommend it highly.

My computer was having difficulties trying to locate and store the Total Defense Anti-Virus File that was previously installed. With help I was able to remove the old one and install a new one so that the computer could recognize the file and update it. Thank you so much for helping me Carlos ** for making my day less complicated.

Carlos ** was extremely helpful. I had gotten a tower for my son and of course we wanted to have Total Defense. However we had no idea the issues we would run into paying off the layaway slowly. Carlos was such a great help getting us our rebate and walking me through the steps! Total Defense is great software and everyone should invest in it, and your customer service is absolutely top notch! Thanks again.

Lorrie has been so responsive and diligent with all my questions. Very satisfied with my experience with her. She emailed me back on the weekends letting me she received my inquiry and will get back to me the following business day.

Lori was very knowledgeable, friendly and patient with my request. I wasn't sure my subscription was on record and Lori walked me through the steps to ensure I was doing it properly! I highly recommend Total Defense and its Associates!

Good Service and help to restore protection back on my Mac computer on August 26, 2022. The industry needs people that can help others with computer problems, so they can learn to resolve issues as they may happen. As this was a good learning experience for me I think that Total Defense should get a very good recommendation.

I would definitely recommend this product to anyone out there who is looking for a great antivirus. It has a friendly user interface and a great customer service team that literally goes above and beyond. Today, Daniel helped me to resolve an issue that I did not even think would have been possible. Overall it is a great product!!!

Gratifying and able to speak to a knowledgeable person without a long wait time. And followed up with e-mails to check progress. Actually, the above is one of the main reasons that I chose Total Defense for the protection of my computers.

Carlos was excellent and very patient with me as I was using a new laptop and was not familiar with the navigation etc... Carlos also provided me with an email for when I want to transfer TD back to my Tower PC as the laptop I am using is short term. I have been a TD customer for sometime now and TD has never let me down with the quality of service provided, the product is pretty good too!

My experience with my Total Defense representative was fantastic. We had a billing issue. She was great explaining the issue in a professional and articulate manner and we were able to understand what happened. She was very patient with us and made sure we were totally satisfied.

I was having an issue getting my Total Defense renewed. Lori ** provided the exact and correct information the first time she contacted me. I was able to immediately correct the issue and get renewed. I was able to run a new scan and remediate any issues found since my subscription expired.

I have to say Carlos was extremely helpful and understanding when I contacted the help desk for assistance on how to install my program and to get my rebate that I expect in the mail. I don't have a printer so he helped how to get it.

Lori ** was truly helpful in the renewal of my protective service with Total Defense. As my husband and I are not comfortable with online payments it was nice to be able to renew over the phone with a pleasant and knowledgeable person.

I am Sr. Citizen & called & talked to Carlos. He was very kind & told me he would send email with link to download and make changes. I "think it worked". I didn't know that it was going to do something to the "old" laptop which already had Total Defense on it, but it is now fixing issues on that computer for T.D. so I hope I didn't do something wrong as just this morning it said I was fully protected. The download had me uninstall McAfee which came on the new computer. Thanks for caring for us old folks. Carlos said I could call him back if I had problem. The reason I didn't give 5 star is because everything is a little bit of a problem for me.

My name is Greg **. I tried Total Defense for the first time last year at this time. I called customer service to renew my service because I am satisfied with the security for my laptop. I had the pleasure of speaking to Lori **. Her service was outstanding and extremely helpful. She made it so easy and effortless to renew my service. I really enjoyed talking to Lori and appreciated her courtesy, respectful attitude, professionalism, and expertise. I would recommend Total Defense to anyone in need of it. Thank you.

Received almost instant refund when I had to cancel automatic renewal to avoid redundancy when new laptop came with two years of free protection. For which many thanks. Had no complaint with Total Defense on previous laptop, cell and tablet. May well be back at next renewal time.

She was very pleasant and helpful! I called because I noticed my subscription expiration date was listed as 3/2022 but I already renewed my subscription with auto-renewal and the funds were withdrawn from my account. I was already pleased with her response when she confirmed my subscription was in fact renewed but she took the extra step to change the date on my online account and explained this happens sometimes with auto-renew payments.

Thank you for your service and prompt attention to customer service and allowing me to quickly renew my membership to your service which allows me protection of my computer. Would highly recommend your service which allows service to many devices.

Lori was kind, professional, precise and spoke clearly. She quickly verified my information and gave me assurance that my account was active without interruption. She knows her stuff. If I were still a CSR Manager, I'd steal her away from you in a heartbeat. On another note, you might want to eliminate the insulting "respond responsibly".

The subscription renewal was processed and finalized, with the assistance of a Total Defense associate, providing professional service, and interest to the details. Thank you for having such a team of representatives that go beyond to explain and assist with the issues at hand.

I just purchased a new desktop and trash the old one. I needed to install Total Defense on my new desktop since I just renew my subscription but I have used Total Defense for so many years I did not remember my password.. Carlos **, your agent was extremely helpful. He assisted me with resetting my password and emailed me on how to download the software again. He is an asset with your company. He is courteous, professional and knowledgeable.

Thanks to Lori for continuing with rebate process & resolving issue. I appreciate you looking into the issue as to why this didn't move forward, and to finally receive the rebate. I'm sure if the store had given the correct info, this would have been resolved earlier.

Laura was helpful and did it from her end. It worked because she validated it for me. Seems the sending email process was not working. I am glad MediaCom paired with Total Defense! Thanks to keeping my phone and tablet safe!

Carlos provided precise information so that I could address the problem. I am an "old CA" customer from Geelong/Australia. Been a happy customer, as I have never lost a PC due to a virus! Shame about the time difference and no-one answers the phone!

I could not get my TD to load down on my computer and Daniel P helped me get all set up with Total Defense. You should be extremely interested to know I believe that this employee is an asset to your company. He was kind and patient with me to help me get able to use TD. I'm 66 yrs and I'd say "he's a keeper" I hope all your employees are that way. Thank-you.

Carlos ** did a great job today helping with my issues. The first being the fraud alert from my bank. The second being helping an old lady uninstall and reinstall the program. Thank you for all your help Carlos.

My subscription expired and I was not aware till I checked my phone. I called and was instantly renewed without any complications. She was polite, knowledgeable, efficient. I would gladly work with her on any issues that may come up in the future.

Lori ** was the best in calming me down and walking me thru the program. I am so happy that I spoke with her instead of throwing out my computer. She also sent me the instructions on how to link my laptop to my account. Thank you Lori!

I appreciated that the phone was answered right away by a person. Lori was super helpful in answering my questions as I am a prospective new customer. I am definitely seriously considering installing this anti-virus product. It is a beautiful day, and I am so glad to have visited with Lori. She is a great rep for the company.

Thanks for the help adding another year. The first time I tried, it didn't show as added. With your help, I added another year with the instructions emailed to me. I had no problem reinstalling Total Defense and now it shows that I am protected.

I worked with Lori ** on canceling my subscription. My request number was **. Not only was Lori expedient but she was also professional and thorough. Her customer service is STELLAR and much appreciated by me. Please commend her on a job well done.

Dan was very helpful and patient with me; I had a lot of questions about my laptop's performance and TD's coverage of its security. He listened patiently and explained his answers in a clear way. I appreciated talking with him and know better now how to use the TD product.

I had a wonderful experience with the agent who helped me. Lori was courteous, patient and prompt to provide me with a solution. She answered the call with a greeting and took her time to listen to the issue I had. In just a little time, she was able to present me with a solution. Overall, her service was quick and adequate, I am a very satisfied customer.

I bought the Total Defense for two computers and did fill out one of the rebates but the other one took longer because the computer went to my son in the navy. Lori **, over a July 4th weekend, asked me for info and got my rebates together and submitted. I really appreciate the help and effort on her part. Thank you!

I have been a customer of Total Defense for many years and is used on all my devices with exceptional service and back up support. Lori provided a prompt courteous response that resolved my query. I always recommend Total Defense to my friends and colleagues.