Total Defense

Total Defense

 4.9/5 (165 reviews)
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Total Defense

About Total Defense

Total Defense has been a global leader in Internet security and antivirus software since 1992. Total Defense products protect you and your PCs, Macs, Android tablets and smartphones against viruses, ransomware, and identity theft. Total Defense's friendly US-based technical support and customer care teams are committed to protecting customers from the dangers of online threats everyday.

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Total Defense Reviews

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Page 2 Reviews 5 - 35
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 10, 2023

Apparently my Total Defense was deactivated but since I had not done this I did not realize. My email query was addressed quickly and the fix worked (I still do not understand why the problem occurred but am suspicious it was a Microsoft issue).

Total Defense response

Thanks, your feedback regarding your recent experiences with Total Defense is appreciated.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 8, 2023

I am in Australia in almost opposite time zones to your office.. I submitted an email request for assistance to which Daniel responded immediately with the solution. I attempted his solution but it did not work and I sent a response back immediately. Daniel again responded immediately and the solution worked. Daniel and I were operating in a common two hour work time and his immediate responses were much appreciated and the solution was not stretched out over many days. Daniel is a professional operator and I appreciate his attention to my problem.

Total Defense response

Thank you so much for the 5-star review and such positive feedback regarding your support experience with Total Defense.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 4, 2023

I was attempting to reinstall Total Defense on my mobile phone and received the massage that my activation code is invalid. I called technical support and was guided through the process of how to resolve this issue. I am grateful for the kind and courteous assistance given to me today.

Total Defense response

Thank you for your 5-star review, it was our pleasure to assist you.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 3, 2023

Customer Service Rep Daniel ** WAS AWESOME! He was efficient, knowledgeable, and helpful. CSRs like these make being a customer/subscriber worthwhile. Many companies have forgotten what really makes a product great apparently you guys have not! You rock! Keep the good work up and your name and product are going to grow exponentially!

Total Defense response

Thanks for the review! We are glad to hear that you've experienced excellent customer service from our highly skilled US-based support team. We value your business and look forward to serving you in the future.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 3, 2023

I spoke with Cserv assisted with a discount. Helpful and appreciated. I asked not to auto-charge me again. I check for any discounts/promos available before renewal submitted. I am a customer for years, thank you for all your help.

Total Defense response

Thanks for the review! We really appreciate your continued business and look forward to serving you in the future.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 28, 2023

Felix was very help, friendly and went above and beyond to help me with my problem. He save me a lot of time by helping me expedite my submission process. I just had to upload my receipts and forward it via email. Superior customer service.

Total Defense response

Thanks for the wonderful rating. Glad our customer care team could help.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 25, 2023

Couldn’t get TDIPS & TDPCTU to both install. Carlos gave me instructions to correct the issue. It worked. TDIPS scans correctly. TDPCTU although installed correctly fails to scan. Carlos is helping me with this. He is a fantastic employee! Thank you, Carlos **.

Total Defense response

Thank you for your review, it’s was our pleasure to assist you. We appreciate the opportunity to help and love the feedback.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 24, 2023

Your customer representative, Ali **, is a great asset to your company. Is a great asset. He showed much patience and professionalism in his knowledge in helping me solve my problem. He is definitely a great asset to your company. Thank you. Mrs. Joanne **.

Total Defense response

Thank you for your review. Glad our customer care team could help.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 20, 2023

When I told the customer support agents my barcode, receipt went MIA (possibly in the mail). They told me they would send me a check right away because I had submitted the same info prior years (since 2016?). I followed up because the US mail is so slow and they guaranteed it. My last complaint was rectified when I opened the mailbox on 2/18/2023! I’m truly grateful and blown away by the awesome customer service!

Total Defense response

Thank you for your feedback! We truly value your continued business and look forward to serving you in the future.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 16, 2023

Needed help to adding additional device to be protected. The technician was helpful, friendly, and got me up and protected within minutes. I was amazed he was so quick, and professional. I love you guys at Total Defense! ** FIVE STARS.

Total Defense response

Thank you so much for the 5-star review and such positive feedback regarding your support experience with Total Defense.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 15, 2023

Thank you for getting my issue solved because I really appreciate the work you have done on fixing my problem. I needed the protection to my laptop. My code was being used by someone else and you fixed it. Thank you again.

Total Defense response

Thanks for letting us know everything worked out great for you. We look forward to serving you in the future.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 9, 2023

I am very happy with Total Defense.. I've had this account for over 4 years. The company is easy to work with to resolve my confusion in adding a device to my account. I will recommend Total Defense to friends and Family. Thank you for making it easy.

Total Defense response

Thank you for your feedback! We truly value your continued business and look forward to serving you in the future.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 6, 2023

Carlos was very efficient and professional but also warm in his help regarding my renewal account set up. He deserves big Kudos for his customer focus and his excellent communication skills. He did not rush me through the process and was quick to direct me to all the appropriate websites to resolve the software issue.

Total Defense response

Thank you for your feedback! We appreciate your Total Defense subscription renewal and look forward to serving you in the future.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 1, 2023

Getting through to the support team was quick. The agent was professional, thorough, and pleasant. He solved my issue quickly and effectively. I've been a customer for many years and always been pleased with the support I receive at Total Defense.

Total Defense response

Thank you for the review. We truly value your continued business and look forward to serving you in the future.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 1, 2023

It was done efficiently and completely, and the response to my need was quick. Tech person was polite and informative. Totally satisfied! The coordination of onscreen and telephone assistance was well done; I could see what was happening and ask questions, which were answered promptly.

Total Defense response

Thanks for the review! We are happy to hear you've experienced excellent service from our highly skilled technical support team.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 31, 2023

Ali ** was very helpful. He was able to immediately identify the issue and correct it after a very short hold. He was polite, professional and quick. He was also able to help me reset my password by emailing me the appropriate link.

Total Defense response

Great to hear. On behalf of our highly skilled technical support team, thank you very much!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 31, 2023

Ali ** was very helpful and courteous! He was able to help solve my problem! He went above and beyond to get a solution concerning my rebate and actually made the process move a bit faster. Very appreciative of his efforts!

Total Defense response

Thanks for the wonderful rating. Glad one of our expert technicians could help.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 30, 2023

I needed to renew my subscription which had just expired because my credit card declined the fee. I corrected this and Carlos re-processed the renewal quickly and confirmed it. He was polite and very helpful and pleasant. Very good service.

Total Defense response

We appreciate you renewing your subscription, it was our pleasure to assist you.

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Jan. 30, 2023

My account had automatic renewal activated for 29 Jan. Unfortunately, my subscription was not automatically renewed by that date. After a phone call to customer service today (Jan 30 in the USA), I was advised to manually renew my subscription. I did this, but I was concerned that the renewal details showed that it covered only 3 devices, but my original subscription was for 5 devices. I was assured that it would be for 5 devices and I have been sent an email to confirm this. Nonetheless, all this could have been avoided if the automatic renewal worked as it should. Please assure me that it will work for my next renewal in Jan 2024.

Total Defense response

Thank you, we are grateful for the important feedback you provided regarding your experience with Total Defense.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 25, 2023

I was supposed to receive a $40 rebate last fall and did not get the first check when it was sent. I contacted Total Defense and was lucky enough to get Daniel **. He was very helpful and always very professional.

Total Defense response

Thanks for the review, glad you've experienced excellent customer service from our highly skilled US-based support team.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 24, 2023

Total Defense installed scanning SW for me remotely, put its icon on my tool bar for easy scan access, & made other Very helpful changes. Both scans appear to work perfectly. I'm Totally Satisfied. Thanks for your expertise & immense patience with this very low-tech person..

Total Defense response

Thank you for your review, it’s was our pleasure to assist you. We appreciate the opportunity to help and love the feedback.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 23, 2023

Today I had the pleasure to speak to your representative, Dan, concerning automatic payments to my account. I am happy that I enrolled in the Total Defense program, but I cannot continue with automatic payments. I will continue to make payments, but I will do it via my email. Dan was very professional and pleasant to work with today. I will tell a friend.

Total Defense response

Thank you for your comments. We appreciate your Total Defense subscription renewal and look forward to serving you in the future.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 21, 2023

I purchased a new laptop and wasn't sure whether what options existed with my current license. Service was prompt with information and links to what was required for me to download the software. I was able to download the software which was inclusive of my current license. It also removed the existing anti-virus software which came with the laptop.

Total Defense response

Thank you for the review. We truly value your continued business and look forward to serving you in the future.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 18, 2023

Spoke with Dan twice and he was very patient and extremely professional. He talked me through the installation process and then helped me with a password reset issue. Hope to be able to claim a rebate for this Total Defense, Not used to working with Chromebooks but Laptops.

Total Defense response

Thank you for your feedback! We truly value your continued business and look forward to serving you in the future.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 14, 2023

Dan helped me get the correct screen on the computer so that I could download Total Defense. I was shocked when I looked on my up arrow and did not find Total Defense there. I recently had a new printed installed, Maybe that is when I lost Total Defense. Dan was very considerate as I am not that computer savvy. Thank you.

Total Defense response

Thanks, happy to hear you've experienced excellent service from our highly skilled technical support team.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 13, 2023

Agent was able to set me up right away to this warranty. Agent was very professional and courteous. She went above and beyond expectations. I wished all customer service agents could be as professional and courteous. Thank you.

Total Defense response

Thanks for the wonderful rating. Glad our customer care team could help.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 9, 2023

Lori was so great. Thank you for your help. You were very friendly and knew what you were doing. I was confused how to register and you helped me quickly. Also the call was answered quickly. Thanks Total Defense Premium.

Total Defense response

Thank you so much for the 5-star review and such positive feedback regarding your support experience with Total Defense.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 6, 2023

I was having difficulty installing the Total Defense on my computer. I called in, and I had very good success with the Lori that helped me. She was very knowledgeable and was very patient. I don’t know how the software works, but I feel safer, knowing that I’ve got something like this on my computer now.

Total Defense response

Thanks for the wonderful rating. Glad our customer care team could help.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 6, 2023

I had an issue with my rebate not being accepted due to not sending the original UPC code because I was not aware that I could not use a copy of it even though I had it. Daniel communicated with me and he explained that my rebate would've processed and to expect my refund in a few weeks.

Total Defense response

Thank you for your review. Glad our customer care team could help.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 3, 2023

I called about my rebate and I failed to send the original bar code and they was very easy to talk to, very helpful with resolving my rebate issue!! He said they will still honor it! Awesome protection for my laptop as well!

Total Defense response

Glad we were able to assist. On behalf of our entire US-based support team, thank you!

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Total Defense
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www.totaldefense.com