Total Defense Reviews

Thank you for being so patient and walking me through how to get my virus protection reestablished on my computer. I was surprised at not being placed on hold and having to wait for assistance! I was also pleased to have it taken care of with very little frustration on my part!

I recently renewed my subscription for my laptop and mobile devices, but it wasn't allowing me to update for my mobile device and kept stating that I only have 14 days left of service. I called and spoke with Carl. He was very clear, easy to talk to and got my issue resolved quickly. He informed me of the problem, which was the system failed to update, and promptly did an override to update my account on my mobile device. I asked additional questions which he answered respectfully, and made sure that both of my devices were updated. All is well now. Thanks Carl.

I recently had a great experience with Daniel **, Customer Support Specialist. He was friendly, helpful, professional, patience, and knowledgeable. He provided valuable advice. He. was able to fix my issue. It took a while and her was able to guide me through what I had to do, as he was able to complete the issue. Once again, Mr. ** was friendly and professional.” I would highly recommend him to anyone. Once again sir thank you very much..

The gentleman that helped me load Total Defense onto my new computer was very patient with this old lady who is not computer savvy. Thank you for making what would have been very frustrating on my own very easy. We will call again when my husband's new computer arrives.

My call was handled very quickly and professionally. I was impressed by how well he was able to understand what I needed and direct me in the correct way to set it up. To me the directions online were confusing but with his direction everything went together quickly. Thanks again.

John did an excellent job guiding this 73 year old clueless person through the process of adding Total Virus to a new laptop. He demonstrated a great deal of patience and did not hesitate to go over what I needed to do several times in order to achieve success.

Total Defense works so well, I forget it is there. But I got a new laptop computer to use in another room, and then wondered why it had an Exclamation Mark beside the fact that it was covering that computer. I called customer service and Carlos explained to me that I had to sign in on the new laptop to get it really recognized by Total Defense. I went to the new laptop and did that and now I don't have to worry about it. I do paid my Mediacom bill automatically each month and that provides the Total defense. I appreciate Carlos and Total defense.

Phone rep, Carlos was great, very helpful, walked me through adding my new device, very easy. I didn't have to wait long to get connected to a person on the phone either, so overall experience was great. Definitely appreciated the service all around.

I had an issue with Total Defense not working, so I called your help line and was treated nicely and given the solution to this problem in a very quick and easy-to-understand way. I certainly appreciate the great customer service I received today. Thank You.

Aaron ** provided excellent customer service, he made me feel like I'm top priority. He was knowledgeable and helpful and the process was smooth and efficient. I would highly recommend your company to my friends and family. Thanks Aaron.

Jean was very helpful and accurate. Didn't take him any time to fix what was wrong. He was patient, I even asked other questions about the app, he didn't even hesitate to answer. I appreciate Jean's kindness, he is an asset to your company. I hope all your employees are like him!

I was struggling to transfer my Total Defense to my new computer. Everything I was trying, failed. I called tech support as a last resort and I was connected with a kind compationate gentleman that I just found out was named Carlos **. He walked me through every step and very quickly. I had to apologize for being so computer illiterate but he was very understanding. I've had their service since 2018 and have been very happy with them. Thank you for all your help.

I have always trusted Total Defense to protect my computer and phone. They keep me informed as to what is going on and I like that. Today they refunded a payment to me because I had paid twice. I totally trust this company to do what is right. I will continue to use them for my protection.

Daniel ** was very helpful in resolving my payment problem. I am very pleased with the service and attention to the bank autopay problem. My monthly scheduled full scan is very reassuring. I will recommend Total Defense software to anyone and am please with your company.

When using the program I logged into it and got down to a message that indicated I had never run a scan. This conflicted with my home page (no log in) which indicated that everything was OK. I called support for help. They told me that the product was separate from the product I had purchased from Staples. That was the reason for getting the message "never scanned". That is confusing.

Prompt and thoroughly troubleshooting by Carlos on this issue. I am all set and appreciate how quickly and effectively he resolved my issue. I received an "Expired" message on my account and Carlos quickly remedied by pushing the last update through as it had failed to update originally.

I called since I had what I thought was a "bug" in my laptop, and I was fortunate to have Carlos ** answer my call. I'm not computer literate, but he knew what I was trying to say. He told me what to do, as I followed his instructions. I then allowed him to enter my computer to clean it up and he did a wonderful job. Carlos was so nice, polite and understanding. He was a pleasure to talk to and was a blessing. I'm so thankful for him, his knowledge, and his help.

Jean was great and quickly resolved my issue, thanks! The Total Defense product works wonders and I feel 100% safe while using it. I love the fact that you can connect up to five devices with the one subscription which to me is a great deal. The customer service overall is a wonderful experience. They are very quick to look into your issue and resolve it.

I have worked with Carlos ** a couple of times. He has always be timely, accurate, and compassionate with me (I'm not a techie at all!). He is a credit to the company. If I have any problem in the future I will confident when contacting him. In the event that he is not there, I hope his colleagues are as helpful as he is.

Daniel did a great job. Hackers messed up my laptop and I've been fixing things for more than 3 weeks. Daniel was very friendly, knowledgeable and re-installed total defense and removed the other the hackers put on. 3 weeks of challenges and Daniel made this the easiest problem to fix yet. THANK YOU, Daniel!!! PS: My email address is **. Not the one listed above. Please change.

Carlos was friendly, professional and patient with me. He found my account, sent me the reset password link and walked me thru the steps to get the software installed. He waited until I was comfortable with what was downloaded before we ended the call. I REALLY appreciate being able to speak to a human!

One of the most straightforward responses to an inquiry. My issue was answered and solved in minutes. Software was moved to this machine using PCMover. It was not automatically reinstalled. The use of links in the email to do what was needed is brilliant.

Today, Carlos put my mind at ease! I had several questions and he expertly answered them all. Being a senior, I also asked for a discount, which he kindly granted! Thank you, Carlos and all behind the scenes, for keeping us safe! We've been happy customers for years. God bless you all, Denise

I called with questions about something that was happening with my computer. It was not something that Total Defense protects against. However, I was given good advice from the staff member that I spoke to anyway. He was helpful and made me feel confident that what I was doing the right things to keep myself safe.

In calling your support center today, I spoke with Aaron. He was great and took the time with me to explain my questions regarding Windows 11. He was most professional and knowledgeable and I definitely understand what I needed to with respect to Windows 11. Aaron invited me to call with any further issues or concerns.

Yes, he explained everything to me on the phone my old account was not activated and I had to use my new email address and you explain that to me. He said that I need to log into my new email and password and I did that and everything. All my devices up running and everything is great. He said, "If you have any issues, I mean call back or I could go on the website to find out any other issues that I have. I thank you very much and I appreciate everything and have a blessed Fourth of July. Bye-bye.

After getting continuous renewal notices from Total Defense, I began renewal process with Aaron ** -until at the end of the process, I noticed I already have a LIFETIME Situation from Staples for Total Defense. Aaron then quickly began a credit back to my account for the money I spent.

Called Customer Support to change account info. Rec'd very good help from Aaron **. I appreciate Aaron waiting until I found information in order to change account in order to pay bill at a later date. I, also, appreciate Aaron's cooperative patience as I looked for info needed so he could initiate change on his end.

Was having trouble installing mobile version of Total Defense but it wasn't accepting the product key. Aaron assisted me and was quite patience with me. He also noticed that I had purchased a mobile version of Total Defense. He said my existing Premium license covers mobile installs. He said he would get me a refund for the mobile version as it wasn't necessary. That made my day and instilled trust in Total Defense company. It's refreshing when Customer Service is looking out for their Customers even when they don't have to.

Thank you for your help in setting up the Total Defense program on my new computer and getting the junk pop-ups to stop. I love how the program keeps my computer safe. Your rep was easy to work with and understand, and I appreciate his help. I now have the Total Defense program running on all my computers and my cellphones.

Daniel was very helpful in guiding me through the process of installing Total Defense on my new computer. He was clear in his directions. I never would have figured out that I had to uninstall another antivirus program that had been installed on the computer before my purchase. Good job!

Dan was very patient with me as I am computer illiterate and he explained that I did not have a password and didn't need to go to My Account as Mediacom was the only one who can get into my account as a security thing.

Carlos was patient, extremely helpful and answered my questions with kindness. Very helpful since I am a beginner in learning more about technology. I have already recommended this service to others. Lot of younger people find it a bother to be helpful to someone in their sixties. Carlos did not.

I was having a bit of trouble of renewing my subscription and I called the customer service dept and Carlos ** was very helpful of me completing the process, I have been a customer for about 3 years now and have been very satisfied with Total Defense... Once again Thank you Carlos for helping me.

I received a notice that my card had been denied for an automatic payment to Total Defense. A new card had been sent to me, so I entered that information on their site, only to be told it was declined. I called the credit card company, to learn they had flagged the transaction as fraud. Once I assured them that I had made the transaction, they removed the fraud title, and the payment was honored.. I immediately called and talked with Aaron again to let him know that the problem had been resolved. He checked to let me know that my payment had, indeed been approved. Thanks to Aaron for being so helpful!

I saw my newest computer wasn't scanning but knew I'd installed TD, or thought I had. Apparently, I had installed the wrong TD, so the device wasn't scanning as I thought and was not showing up on the list of devices on an older computer, which listed more devices. So after thinking everything was fine, I suddenly saw everything wasn't fine, and called TD. Jean ** took control of my PC and fixed the problem. He was very efficient and professional. My tech anxiety is now relieved and I can rest.

Daniel was more than cooperative with me and very patient with me, thank him for helping me. He helped me so much with the renewal and my computer. I didn't know how to do it and he was very helpful with me. I was very happy with him and his experience.

Jean is very helpful and friendly. He walked us through the process from beginning to end. He listened to what we need and resolved from then and there. We have question first on the automatic renewal, then end up with a lot of questions and he happily help us. He send us emails to how to uninstall, set up and download the application.

Dan was great completing my request through Total Defense. He addressed the issue and completed it. Thanks Dan and Thank You Total Defense. I have been with Total Defense for many years and feel secure that my PC will keep running great. I will continue to use and keep this defense system. Chuck

Daniel was awesome. Very knowledgeable and patient. He helped by going into my computer and saving much time and aggravation. I would recommend this product to my family and friends. Daniel deserves a good review for his kindness and patience with me.