Total Defense Reviews

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Edited by: Tammy Burns

About Total Defense

In business since 1992, Total Defense provides internet security and antivirus software for PCs, Macs, Android tablets and Android smartphones. Its services include protection against viruses, ransomware and identity theft. Total Defense has a U.S.-based technical support and customer care team.

Pros
  • Several price points
  • Money-back guarantee
  • Free trial
  • Protects multiple devices
Cons
  • Limited commercial coverage
  • Mac coverage costs more
  • Doesn’t support iPhone or iPad

Total Defense Reviews

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    1 featured review
    How do I know I can trust these reviews about Total Defense?
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    Page 2 Reviews 5 - 35
    Verified purchase
    Installation & SetupStaff

    Reviewed April 4, 2025

    Carlos was professional and friendly. He was extremely helpful and patient. He listened to my complaint and guided me on the nest way to do the new install. He stayed online and connected in order to better assist with the install as I continued to experience issues. He stayed connected until the install was successfully completed.

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    Response from Total Defense

    Thank you for sharing such a glowing review of your experience! We're thrilled to hear that support was professional, friendly, and dedicated to ensuring your successful installation. Thank you once again for your feedback!

    Verified purchase
    Customer ServiceStaff

    Reviewed April 4, 2025

    I had not attached: the correct receipt for the product, the customer service agent was quick to assist and entire issue took less than 10 minutes to resolve. I received a follow-up email after I submitted the new receipt and was told I would get a follow-up email if needed!

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    Response from Total Defense

    Thank you for sharing your experience with us. We’re delighted to hear our customer service agent was able to assist you quickly and efficiently. Rest assured, you can expect the same level of support should you need further assistance in the future. Thank you for your trust in our services!

    Verified purchase
    Customer ServiceStaff

    Reviewed March 27, 2025

    I was very pleased with your rep. Laura. I haven't had good customer services for a long time. Laura helped me step by step. Wonderful customer service! Good product. Great service. I am very happy with the customer service I received. Thanks Laura.

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    Response from Total Defense

    Thank you for sharing your positive experience with us! We're delighted to hear that Laura provided excellent customer service and guided you through the process. On behalf of our team, thank you for your kind words!

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed March 25, 2025

    My phone wait was very short which to me was very surprising, and the agent knew exactly where I was having the problem before I even explained. Agent was quick to solve my issue and kind and patient as I am not user savvy. Received the technical help I needed and learned some things while in the process. Thanks to the agent's patience. Thank you

    Nora

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    Response from Total Defense

    Thanks for the review! We are glad to hear that you've experienced excellent technical support from our highly skilled team.

    Verified purchase

    Reviewed March 18, 2025

    As a long time customer, I called in for any discounts to my subscription. Dan assisted me with an additional discount to continue my renewal. Your product has worked on all my devices for many years and now will continue for another three years. Since there are other programs on the market that claim to be better but your Total Defense works for me without complaints.

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    Total Defense
    Response from Total Defense

    Thank you for the review. We truly value your continued business and look forward to serving you in the future.

    Verified purchase
    Staff

    Reviewed March 17, 2025

    Spoke w representative Laurie M. She was very helpful and resourceful in assisting me with downloading my Total Defense Premium Internet Security on my new laptop. She also assisted me with updating my payment card for my auto renewal. Been a Total defense user for about 9 years. I am very pleased with the product and representatives like Laurie M. Thanks, Tim **.

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    Total Defense
    Response from Total Defense

    Thanks for the great review. We hope you continue to enjoy your experience with Total Defense.

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed March 14, 2025

    I’d like to mention Carlos ** for his incredible kindness and help in my situation with my rebate. 10/10 experience, he was very nice the entire conversation and explained everything super well which helped me understand what was needed on my end. The claim process to manually submit the rebate was simple and efficient, and the instructions were easy and understandable.

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    Response from Total Defense

    Thank you for providing such positive feedback about your recent experience with Total Defense. Your insights are greatly appreciated.

    Verified purchase
    Online & App

    Reviewed March 10, 2025

    I have free protection for my mobile phone and do not need another one so I cancelled the mobile one I do not need it but Mediacom gives me a free Total defense app so I do not need another and the credit card you have on file should be removed and do not put the app on my phone. It does not need it. Please cancel the mobile device account. Thank You and please confirm that it has been cancelled.

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    Total Defense
    Response from Total Defense

    Thank you for taking time to provide feedback, it sounds like you were frustrated with some mobile issues, our team will be following up to make sure we are able to resolve the issue.

    Verified purchase
    Staff

    Reviewed March 7, 2025

    Carl was very nice and helpful. Our card was lost and we needed to update our debit card with you. It went through just fine. Now we need to run a scan but cannot find the icon or app on the laptop. Can you tell me how to find it?

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    Total Defense
    Response from Total Defense

    Thank you for taking time to provide feedback, it sounds like you might have some questions, our team will be following up to make sure we are able to resolve the issue.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 7, 2025

    Carlos ** was very professional, friendly, understanding, quick, knew his job and help me resolve my situation. I thought I had changed my credit card and took off the auto renewal, but I guess I didn’t and Mr. ** was very understanding. He was not a foreigner from India that I could not understand and made my experience very satisfying.

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    Response from Total Defense

    Thank you for your review. Glad our customer care team could help.

    Verified purchase
    Online & AppStaff

    Reviewed March 3, 2025

    Carlos was very helpful with helping me reset my android's Total Defense anti-virus back up. He was very pleasant and professional. I'm very glad we have chosen total defense for our anti-virus. We have relied on total defense for our anti-virus for quite a few years and have never had our information hacked.

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    Total Defense
    Response from Total Defense

    Thanks for the wonderful review! We are pleased you are happy with our internet security software and support.

    Verified purchase
    Staff

    Reviewed March 3, 2025

    I called for assistance with my renewal and to see what other options were available. I got Carlos ** on the phone. He was very helpful, patient, kind and knowledgeable. He answered my questions and assisted me with my renewal. I cannot express enough how pleasant he was while helping me. He is definitely an asset to your company.

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    Total Defense
    Response from Total Defense

    We appreciate your Total Defense subscription renewal, it was our pleasure to assist you.

    Verified purchase
    Staff

    Reviewed Feb. 28, 2025

    Aaron ** assisted me today with renewing my membership and I wanted to take the time out to say he was extremely courteous and accommodating and not to mention very friendly. It is very comforting knowing that there are still individuals that are willing to assist that are helpful as well as very knowledgeable!

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    Total Defense
    Response from Total Defense

    Thanks for the wonderful review. Our friendly award-winning support team is always ready to help.

    Verified purchase
    Staff

    Reviewed Feb. 27, 2025

    Love using Total Defense, I feel so safe using it and protected too on all my devices. The CSR was awesome. So polite and listened to all my needs and helped me in solving everything that I needed. He is so professional and knows what he is talking about. He is an asset to your company and deserves a raise, which I hope he gets too. He also deserves kudos too.

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    Response from Total Defense

    We are happy to hear you had a great experience with our support and internet security software. On behalf of the entire Total Defense team, thank you!

    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed Feb. 25, 2025

    Daniel was very helpful and walked me through the process of changing laptops. He was knowledgeable and very polite. Also he gave me time and did not rush me. I would say a perfect 5 and you are fortunate to have him representing you. Working on a help desk is very difficult work in addition to not being able to see the customer to communicate.

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    Response from Total Defense

    Thank you for your review, it’s was our pleasure to assist you. We appreciate the opportunity to help and love the feedback.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 24, 2025

    I called to learn how to add my licensed version of Total Defense onto my wife's PC, thus eliminating two separate versions and two separate payments. The tech was very helpful in explaining the process and he also emailed me the steps required. The tech was very courteous and professional to me on the phone..

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    Total Defense
    Response from Total Defense

    Thank you for your review. Glad our customer care team could help.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 24, 2025

    Great customer service!! Very knowledgeable and helpful! I would highly recommend him. He was extremely patient and professional as well as giving me a discount! This discount is very helpful as I am a senior citizen living on a fixed income! I’ve had Total Defense for a number of years and I’m very satisfied!

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    Response from Total Defense

    Thanks for the great review. We hope you continue to enjoy your experience with Total Defense.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 24, 2025

    I bought a new computer. When the files were transferred from the old computer to the new computer my Total Defense program was not transferred. I needed help in getting the rest of my subscription on to my new computer. Dan was most helpful. I was able with his help get my subscription transferred quickly and easily.

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    Response from Total Defense

    Thanks for the review! We are glad to hear that you've experienced excellent technical support from our highly skilled team.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 24, 2025

    Carlos ** quickly addressed my rebate issue with a professional and friendly approach. He also followed up promptly via email to confirm next steps. The problem with a technical issue on the rebate site that should be addressed. I am pleased with the outcome! Thank you, Carlos!

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    Total Defense
    Response from Total Defense

    Thanks, the feedback regarding your recent experiences with Total Defense is greatly appreciated.

    Verified purchase
    Staff

    Reviewed Feb. 20, 2025

    Daniel was exceptional. He listened and gave clear directions. He was persistent in solving my problem as if it was his own personal problem. He followed through and found a solution to my situation. He is a great representative for your company and a talented problem solver! My computer is now protected thanks to his persistent efforts. Thank you!

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    Total Defense
    Response from Total Defense

    Thanks for the great review. Our customer care team is at your service to resolve any issue you may have.

    Verified purchase
    Staff

    Reviewed Feb. 19, 2025

    Carlos ** was very helpful and was pleasant to work with. It was a pleasure working with him, the way he took his time with me. If at all possible, I would like to request him in the future when I ever have a problem. I was very pleased with the scan. I would recommend Total Defense to all my friend and family.

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    Total Defense
    Response from Total Defense

    Thanks for the wonderful rating, glad we could help.

    Verified purchase
    Staff

    Reviewed Feb. 19, 2025

    The man was nice and very helpful. He helped me through the process and got me started. Am glad we have this process to help customers with going through the web and loading the software and keeping the account and keeping the password and helping me with loading the software

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    Total Defense
    Response from Total Defense

    Great to hear. On behalf of the entire security support team, thank you!

    Verified purchase
    Staff

    Reviewed Feb. 18, 2025

    I really appreciate Felix's assistance. He was very helpful in changing payment info for my auto renewal. I have found Total Defense to be a very helpful program that keeps my computer running smoothly. His understanding and knowledge represent an asset to your company. I plan on continuing Total Defense in the future.

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    Total Defense
    Response from Total Defense

    Thank you for the 5-star review and the positive feedback about your experience with Total Defense.

    Verified purchase
    Installation & SetupStaff

    Reviewed Feb. 16, 2025

    I’m not very good at reviews, don’t really like leaving reviews But today I must say thank you to Daniel. He was very knowledgeable, patient, friendly and helpful in helping me install my Total Defense on my laptop. Thank you 🙏 for your help. I greatly appreciated your knowledgeable and help. Thank you.

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    Total Defense
    Response from Total Defense

    Thanks for the review! We are happy to hear you've experienced excellent service from our highly skilled technical support team.

    Verified purchase
    Customer ServiceInstallation & SetupStaffProcess

    Reviewed Feb. 15, 2025

    Needed help with the Total Defense Rebate. I had tried myself but I really didn't understand the instructions. So I contacted Customer Care Center and spoke with

    Jean Michel ** from your customer care center. Was very helpful, and took the time and walked me thru the process. He was polite and patient, very good customer service.

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    Total Defense
    Response from Total Defense

    Thank you, we are grateful for the important feedback you provided regarding your experience with Total Defense.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 13, 2025

    Laurie was very patient and friendly! Resolved all the issues I was having. So glad to speak to someone who spoke clearly and without a thick accent. And knew exactly what she was doing! Thank you Laurie for all the assistance. Hope all the customers get you or someone as competent as you when they call. Bob

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    Total Defense
    Response from Total Defense

    We appreciate the kind review. On behalf of our friendly US-based tech support team, thank you very much!

    Verified purchase
    PriceStaff

    Reviewed Feb. 12, 2025

    Service rep Dan was very professional and helpful in dealing with Total Defense cost of program and renewal program. I have been with Total Defense for several years and appreciate the courtesy shown to me. It is that type of service that helps me to determine if I was continue with Total Defense.

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    Total Defense
    Response from Total Defense

    Thank you for the review. We truly value your continued business and look forward to serving you in the future.

    Verified purchase
    Customer Service

    Reviewed Feb. 11, 2025

    I called in to renew my subscription and the gentleman who helped me was phenomenal. I mean 5 Star excellence. I've been with Total Defense for several years and they are fantastic! I highly recommend that you check them out when you get fed up with all of the other security companies. God Bless!

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    Total Defense
    Response from Total Defense

    We appreciate your comments and your Total Defense subscription renewal. We look forward to serving you in the future.

    Verified purchase
    Staff

    Reviewed Feb. 11, 2025

    Daniel was most knowledgeable and helpful. He helped me through the install process (I am someone who is computer illiterate). He is an asset to your organization and should be recognized as such. I am a most SATISFIED Total Defense customer as a result of his quality service... thanks Daniel for your help!

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    Total Defense
    Response from Total Defense

    It’s wonderful to hear that. On behalf of the entire security support team, I want to express our sincere gratitude.

    Verified purchase
    Process

    Reviewed Feb. 10, 2025

    Absolutely totally satisfied. Carlos ** gave total knowledge to handle my problem. Thank you again Carlos. You made me totally understand and aware of the errors that I was making and in the process saved me money. I really appreciated his cordial words and his simplicity to make me totally comfortable.

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    Total Defense
    Response from Total Defense

    Thank you so much for the 5-star review and such positive feedback regarding your support experience with Total Defense.

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    Total Defense Company Information

    Company Name:
    Total Defense
    Website:
    www.totaldefense.com