Total Defense

Apparently my Total Defense was deactivated but since I had not done this I did not realize. My email query was addressed quickly and the fix worked (I still do not understand why the problem occurred but am suspicious it was a Microsoft issue).

I am in Australia in almost opposite time zones to your office.. I submitted an email request for assistance to which Daniel responded immediately with the solution. I attempted his solution but it did not work and I sent a response back immediately. Daniel again responded immediately and the solution worked. Daniel and I were operating in a common two hour work time and his immediate responses were much appreciated and the solution was not stretched out over many days. Daniel is a professional operator and I appreciate his attention to my problem.

I was attempting to reinstall Total Defense on my mobile phone and received the massage that my activation code is invalid. I called technical support and was guided through the process of how to resolve this issue. I am grateful for the kind and courteous assistance given to me today.

Customer Service Rep Daniel ** WAS AWESOME! He was efficient, knowledgeable, and helpful. CSRs like these make being a customer/subscriber worthwhile. Many companies have forgotten what really makes a product great apparently you guys have not! You rock! Keep the good work up and your name and product are going to grow exponentially!

I spoke with Cserv assisted with a discount. Helpful and appreciated. I asked not to auto-charge me again. I check for any discounts/promos available before renewal submitted. I am a customer for years, thank you for all your help.

Felix was very help, friendly and went above and beyond to help me with my problem. He save me a lot of time by helping me expedite my submission process. I just had to upload my receipts and forward it via email. Superior customer service.

Couldn’t get TDIPS & TDPCTU to both install. Carlos gave me instructions to correct the issue. It worked. TDIPS scans correctly. TDPCTU although installed correctly fails to scan. Carlos is helping me with this. He is a fantastic employee! Thank you, Carlos **.

Your customer representative, Ali **, is a great asset to your company. Is a great asset. He showed much patience and professionalism in his knowledge in helping me solve my problem. He is definitely a great asset to your company. Thank you. Mrs. Joanne **.

When I told the customer support agents my barcode, receipt went MIA (possibly in the mail). They told me they would send me a check right away because I had submitted the same info prior years (since 2016?). I followed up because the US mail is so slow and they guaranteed it. My last complaint was rectified when I opened the mailbox on 2/18/2023! I’m truly grateful and blown away by the awesome customer service!

Needed help to adding additional device to be protected. The technician was helpful, friendly, and got me up and protected within minutes. I was amazed he was so quick, and professional. I love you guys at Total Defense! ** FIVE STARS.

Thank you for getting my issue solved because I really appreciate the work you have done on fixing my problem. I needed the protection to my laptop. My code was being used by someone else and you fixed it. Thank you again.

I am very happy with Total Defense.. I've had this account for over 4 years. The company is easy to work with to resolve my confusion in adding a device to my account. I will recommend Total Defense to friends and Family. Thank you for making it easy.

Carlos was very efficient and professional but also warm in his help regarding my renewal account set up. He deserves big Kudos for his customer focus and his excellent communication skills. He did not rush me through the process and was quick to direct me to all the appropriate websites to resolve the software issue.

Getting through to the support team was quick. The agent was professional, thorough, and pleasant. He solved my issue quickly and effectively. I've been a customer for many years and always been pleased with the support I receive at Total Defense.

It was done efficiently and completely, and the response to my need was quick. Tech person was polite and informative. Totally satisfied! The coordination of onscreen and telephone assistance was well done; I could see what was happening and ask questions, which were answered promptly.

Ali ** was very helpful. He was able to immediately identify the issue and correct it after a very short hold. He was polite, professional and quick. He was also able to help me reset my password by emailing me the appropriate link.

Ali ** was very helpful and courteous! He was able to help solve my problem! He went above and beyond to get a solution concerning my rebate and actually made the process move a bit faster. Very appreciative of his efforts!

I needed to renew my subscription which had just expired because my credit card declined the fee. I corrected this and Carlos re-processed the renewal quickly and confirmed it. He was polite and very helpful and pleasant. Very good service.

My account had automatic renewal activated for 29 Jan. Unfortunately, my subscription was not automatically renewed by that date. After a phone call to customer service today (Jan 30 in the USA), I was advised to manually renew my subscription. I did this, but I was concerned that the renewal details showed that it covered only 3 devices, but my original subscription was for 5 devices. I was assured that it would be for 5 devices and I have been sent an email to confirm this. Nonetheless, all this could have been avoided if the automatic renewal worked as it should. Please assure me that it will work for my next renewal in Jan 2024.

I was supposed to receive a $40 rebate last fall and did not get the first check when it was sent. I contacted Total Defense and was lucky enough to get Daniel **. He was very helpful and always very professional.

Total Defense installed scanning SW for me remotely, put its icon on my tool bar for easy scan access, & made other Very helpful changes. Both scans appear to work perfectly. I'm Totally Satisfied. Thanks for your expertise & immense patience with this very low-tech person..

Today I had the pleasure to speak to your representative, Dan, concerning automatic payments to my account. I am happy that I enrolled in the Total Defense program, but I cannot continue with automatic payments. I will continue to make payments, but I will do it via my email. Dan was very professional and pleasant to work with today. I will tell a friend.

I purchased a new laptop and wasn't sure whether what options existed with my current license. Service was prompt with information and links to what was required for me to download the software. I was able to download the software which was inclusive of my current license. It also removed the existing anti-virus software which came with the laptop.

Spoke with Dan twice and he was very patient and extremely professional. He talked me through the installation process and then helped me with a password reset issue. Hope to be able to claim a rebate for this Total Defense, Not used to working with Chromebooks but Laptops.

Dan helped me get the correct screen on the computer so that I could download Total Defense. I was shocked when I looked on my up arrow and did not find Total Defense there. I recently had a new printed installed, Maybe that is when I lost Total Defense. Dan was very considerate as I am not that computer savvy. Thank you.

Agent was able to set me up right away to this warranty. Agent was very professional and courteous. She went above and beyond expectations. I wished all customer service agents could be as professional and courteous. Thank you.

Lori was so great. Thank you for your help. You were very friendly and knew what you were doing. I was confused how to register and you helped me quickly. Also the call was answered quickly. Thanks Total Defense Premium.

I was having difficulty installing the Total Defense on my computer. I called in, and I had very good success with the Lori that helped me. She was very knowledgeable and was very patient. I don’t know how the software works, but I feel safer, knowing that I’ve got something like this on my computer now.

I had an issue with my rebate not being accepted due to not sending the original UPC code because I was not aware that I could not use a copy of it even though I had it. Daniel communicated with me and he explained that my rebate would've processed and to expect my refund in a few weeks.

I called about my rebate and I failed to send the original bar code and they was very easy to talk to, very helpful with resolving my rebate issue!! He said they will still honor it! Awesome protection for my laptop as well!