Total Defense

Lori was real great. Solved my problem so fast and she knew exactly what the problem was and I did not have to wait on the phone very long for her to answer. I am also glad that when I got the e-mail that a phone number was included for me to talk to someone to help me.

I contacted Customer Support regarding an inexplicable error message that kept popping up on my screen in connection with a non-functioning virus scanner. Lori ** dealt with my request for help very promptly, professionally and patiently. The issue was quickly resolved and I am most satisfied with the service she provided. Many thanks!

Total Defense definitely helps my aging compute to run more smoothly, with fewer delays in accessing information & loading. There is a distinct difference between the before & after of having the program. The support team is well-informed & very helpful. I have had only two problems & on both my request for help was responded to within 24 hours accurately, succinctly & effectively. I highly recommend this product!

Lori ** walked me through the process of creating a new password and installing the upgraded version of my Total Defense app. in a very quick and professional manner. I would recommend Total Defense products to anyone that wants to keep their devices running smoothly.

The lady who helped me on the phone was very helpful, understanding to my issue and had great customer service. She even offered me a discount as I am a student. I renewed my membership. Thank you for your assistant.

In trying to do a scan, (I have lifetime auto renewal subscription) an error message indicated "this version is no longer supported". I contacted customer support. Lori sent me an email with instruction link for downloading updated/new version. Problem solved. Thank you Lori of customer service.

Lori was very helpful. I could understand her easily and she resolved my problem. I enjoyed our conversation and she followed up with descriptive and helpful email. I would recommend your customer service to friends and family.

When I called in I got Lori, I explained what I was calling for and she immediately knew what to do and gave me great assistance. She resolved my situation and I don't think I'll have to call in again. She's the model for great customer service/assistance!

I was able to get an agent quickly via the support line. Lori was extremely efficient and the issue was resolved in minutes. She was able to identify the issue immediately and followed right away up with emailed instructions. Great job!!!

This morning I had a question if we needed to reinstall Total Defense on our computers after renewing this morning. Lori was so helpful, professional, personal, sweet & had my questions answered in a perfect way that made it easy to understand how to download on an existing computer in our office that the software was not installed on yet.