Total Defense Reviews

I am TERRIBLE at computers and phones and technology. I get so nervous my hands shake, and I can barely keep from crying when I need help. Today was the best experience ever. Carlos was kind and patient. He put up with my lack of knowledge, went slowly, and easily got to my level so all my questions were solved. How lucky was I to connect with such an incredible person. I don't have a receipt for below because this is through Mediacom.

I received phenomenal help from none other than Jean Michel **, who showed me the step-by-step process in order to add the license for the Total Defense Home Internet Security software. Thank you for your undivided attention and great advice during the process!

Originally purchased through STAPLES and could not find a record because of that. Carlos explained this issue which made me comfortable to renew my subscription. He was knowledgeable, courteous and appreciated me as a customer. He is an asset to your company.

After the death of my husband, who took care of our internet security, I needed to update information on the account, see when it would renew, and generally confirm my equipment remained protected. I was able to talk with a customer service agent quickly, Jean, who handled my questions easily, directed me on how to update all necessary information, and stayed on the line to confirm all was accomplished prior to ending the call. Could not be happier with my services today, and through the last ten years we have used Total Defense.

I am very satisfied with the attention and assistance to solve the problem (to install Total defense protection on my new device). From now on I feel better. Thanks once again for your excellent services, 😀👌

I have a new computer and was unable to get the Total Defense Program transferred to it the night before. Daniel walked me through the process. He was very patient with me as I am not very computer literate. I appreciate his help and his Professionalism. Thank you.

Carlos was very professional, helpful and responsive. He answered my questions right away in a clear and effective manner. He explained what caused the problem and the reason I had to re-register. I was very pleased with the way he addressed my concerns.

Daniel was very helpful with assisting, installing my Premium Security software on my new laptop. I've been a customer of Total Defense for ten years and have complete faith with their product, customer support, courtesy and professionalism over the years.

I was helped by Daniel **. Unaccustomed to the pc format of my new dell computer + my age I suppose, was in need of help to add my new computer to my existing collection of devices for protection. Daniel was a paradigm of patience and understanding allowing me to catch up so to speak. In perfect good humour throughout the 38 min. He had the patience of Jobe.

All of your techs were very helpful. Dan, however, completely solved my install issues and followed it through to the end. I will specifically reach out to Dan in the future if I have any issues. I was actually surprised that I got a call back. He made me feel confident in your product.

I had Aaron help me to uninstall my McAfee subscription and install my Total Defense. He was so patient and very kind and knowledgeable. I am not very tech-savvy, so I appreciate his professionalism and patience. It was nice calling for help and actually having someone that knows what they are doing to help you. Thank you so much, Aaron!

I freaked out about a double payment, which was my mistake. I sent an email about fixing it and then I saw that I could do it on my account. Total Defense still got back to me and confirmed everything will be taken care of. I have had them for quite a few years for my desktop. I have no complaints about their product. I renew it every year, because it does exactly what I need it to. I would definitely recommend Total Defense, not only for their Antivirus Software, but also the quick customer service response and help!

IAN WAS PROFESSIONAL. PATIENT AND VERY KIND AND KNOWLEDGEABLE OF HIS COMPUTER INTERACTIONS WITH ME. I APPRECIATE HIM HELPING ME! He should be given an excellent on his appraisal review whenever it comes up! He is one of the most professional customer service representatives I have ever met.

I contacted the company for assistance in accessing my Total Defense account and Aaron diagnosed I needed to reset my password from doing the original software download, which I did with his assistance. And I am now able to get that account access to view my account.

THE GENTLEMAN WAS VERY HELPFUL AND RESOLVED THE SITUATION. I would highly recommend the representative. I have never had any bad experience with Total Defense. I let my family also know about the good service. Scammers are on the rise and we need help.

Dan was a great help in downloading. Total defense could not have done it without his help. He was very patient and stayed on the line with me the entire time. He also helped me to uninstall my previous virus protection so that I could go ahead with Total defense. Thank you Dan. Appreciate your guidance and support.

I received service from Daniel was excellent. He found the issue and helped me remove the threat! I appreciated the time he took to understand my concern and how quickly he found the issue and removed it. I would recommend Total Defense to protect your devices.

On 11/24/2025 I had occasion to speak with Total Defense support staff twice. Each call could not have gone smoother. While I do not anticipate a need for another call (at this time) I am confident that it too will be handled in the same timely and professional manner.

Aaron did an excellent job in answering my questions. Aaron was attentive, professional and a good listener. This is exactly why I renew Total Defense each year because of the great customer service level and product superiority. The TD website is also easy to find information and perform scans.

Aaron was TERRIFIC and researched setting up a scanning schedule using my cell phone. But you don't offer such a feature. I am old and sickly, and it's getting hard to do manual scans. He submitted a suggestion for me but said I would never hear back. That's SAD!!

The gentleman that assisted me was so very pleasant and polite. The issue I was dealing with for 3 days, I pray is over with till the next McAfee nonsense. Will remember what I did to end the pop ups. Have written what I did down so I will remember. Thank you so very much.

I am very and truly satisfied with the service I received from Aaron. He is so smart, knowledgeable and went above to help me. He is an asset to your company and very patient. If I ever need help again, I will definitely ask for him. Thanks again so much and God bless.

I purchased a new computer and required assistance to set up and update my computer/internet security software. The technician (Jean **) was professional, efficient and very personable. He resolved my issue promptly and correctly and was a pleasure to deal with. The interface was a very positive and happy experience.

I recently bought a second PC and moved my Total Defense application to my new PC. Dan was extremely helpful in explaining why I was seeing this behavior on both my old & new computers. I don't have to worry about it. However, it is displaying my new computer's name on my old computer.

Aaron ** was very helpful, polite, very knowledgeable and patient in helping me solve my problem by ensuring my settings for running the programs was correct. Fast and easy - did not have to sit on hold for forever. Thank you Aaron for helping me out. Betty

Excellent service. My problem was resolved quickly and Dan was kind and professional. He was able to be friendly as well as effective. I had been struggling on my own over the weekend, and he was able to quickly resolve the issue. I would recommend this service to my family and friends.

Aaron was extremely helpful and patient, he knew exactly what I should do. My computer is now working faster and no reports of problems. I have used Total Defense on an old computer, so when we purchased a new one, I didn't think twice, it was automatically a yes.

My email carrier was acquired by another company. The existing email address which is used to access my Total Defense account will expire 10-21-25. John was able to quickly transition the account email access to another one of my existing email addresses. Problem solved. Thank you.

Daniel was very patient with me, and guided me through the process of getting the protection for my computer. I have just signed up for the 30 day free trial, so I can not yet comment on how it all works out yet. This s all I can say at this time, but felt unintimidated and comfortable when signing up. Thank you.

I want you to know you provided both the information and service I needed to extend my Total Defense subscription for another year. I am a satisfied customer and will continue to rely on Total Defense products to protect my computer and cell phone - Bill **