Total Defense Reviews

Carlos was professional and friendly. He was extremely helpful and patient. He listened to my complaint and guided me on the nest way to do the new install. He stayed online and connected in order to better assist with the install as I continued to experience issues. He stayed connected until the install was successfully completed.

I had not attached: the correct receipt for the product, the customer service agent was quick to assist and entire issue took less than 10 minutes to resolve. I received a follow-up email after I submitted the new receipt and was told I would get a follow-up email if needed!

I was very pleased with your rep. Laura. I haven't had good customer services for a long time. Laura helped me step by step. Wonderful customer service! Good product. Great service. I am very happy with the customer service I received. Thanks Laura.

My phone wait was very short which to me was very surprising, and the agent knew exactly where I was having the problem before I even explained. Agent was quick to solve my issue and kind and patient as I am not user savvy. Received the technical help I needed and learned some things while in the process. Thanks to the agent's patience. Thank you

As a long time customer, I called in for any discounts to my subscription. Dan assisted me with an additional discount to continue my renewal. Your product has worked on all my devices for many years and now will continue for another three years. Since there are other programs on the market that claim to be better but your Total Defense works for me without complaints.

Spoke w representative Laurie M. She was very helpful and resourceful in assisting me with downloading my Total Defense Premium Internet Security on my new laptop. She also assisted me with updating my payment card for my auto renewal. Been a Total defense user for about 9 years. I am very pleased with the product and representatives like Laurie M. Thanks, Tim **.

I’d like to mention Carlos ** for his incredible kindness and help in my situation with my rebate. 10/10 experience, he was very nice the entire conversation and explained everything super well which helped me understand what was needed on my end. The claim process to manually submit the rebate was simple and efficient, and the instructions were easy and understandable.

I have free protection for my mobile phone and do not need another one so I cancelled the mobile one I do not need it but Mediacom gives me a free Total defense app so I do not need another and the credit card you have on file should be removed and do not put the app on my phone. It does not need it. Please cancel the mobile device account. Thank You and please confirm that it has been cancelled.

Carl was very nice and helpful. Our card was lost and we needed to update our debit card with you. It went through just fine. Now we need to run a scan but cannot find the icon or app on the laptop. Can you tell me how to find it?

Carlos ** was very professional, friendly, understanding, quick, knew his job and help me resolve my situation. I thought I had changed my credit card and took off the auto renewal, but I guess I didn’t and Mr. ** was very understanding. He was not a foreigner from India that I could not understand and made my experience very satisfying.

Carlos was very helpful with helping me reset my android's Total Defense anti-virus back up. He was very pleasant and professional. I'm very glad we have chosen total defense for our anti-virus. We have relied on total defense for our anti-virus for quite a few years and have never had our information hacked.

I called for assistance with my renewal and to see what other options were available. I got Carlos ** on the phone. He was very helpful, patient, kind and knowledgeable. He answered my questions and assisted me with my renewal. I cannot express enough how pleasant he was while helping me. He is definitely an asset to your company.

Aaron ** assisted me today with renewing my membership and I wanted to take the time out to say he was extremely courteous and accommodating and not to mention very friendly. It is very comforting knowing that there are still individuals that are willing to assist that are helpful as well as very knowledgeable!

Love using Total Defense, I feel so safe using it and protected too on all my devices. The CSR was awesome. So polite and listened to all my needs and helped me in solving everything that I needed. He is so professional and knows what he is talking about. He is an asset to your company and deserves a raise, which I hope he gets too. He also deserves kudos too.

Daniel was very helpful and walked me through the process of changing laptops. He was knowledgeable and very polite. Also he gave me time and did not rush me. I would say a perfect 5 and you are fortunate to have him representing you. Working on a help desk is very difficult work in addition to not being able to see the customer to communicate.

I called to learn how to add my licensed version of Total Defense onto my wife's PC, thus eliminating two separate versions and two separate payments. The tech was very helpful in explaining the process and he also emailed me the steps required. The tech was very courteous and professional to me on the phone..

Great customer service!! Very knowledgeable and helpful! I would highly recommend him. He was extremely patient and professional as well as giving me a discount! This discount is very helpful as I am a senior citizen living on a fixed income! I’ve had Total Defense for a number of years and I’m very satisfied!

I bought a new computer. When the files were transferred from the old computer to the new computer my Total Defense program was not transferred. I needed help in getting the rest of my subscription on to my new computer. Dan was most helpful. I was able with his help get my subscription transferred quickly and easily.

Carlos ** quickly addressed my rebate issue with a professional and friendly approach. He also followed up promptly via email to confirm next steps. The problem with a technical issue on the rebate site that should be addressed. I am pleased with the outcome! Thank you, Carlos!

Daniel was exceptional. He listened and gave clear directions. He was persistent in solving my problem as if it was his own personal problem. He followed through and found a solution to my situation. He is a great representative for your company and a talented problem solver! My computer is now protected thanks to his persistent efforts. Thank you!

Carlos ** was very helpful and was pleasant to work with. It was a pleasure working with him, the way he took his time with me. If at all possible, I would like to request him in the future when I ever have a problem. I was very pleased with the scan. I would recommend Total Defense to all my friend and family.

The man was nice and very helpful. He helped me through the process and got me started. Am glad we have this process to help customers with going through the web and loading the software and keeping the account and keeping the password and helping me with loading the software

I really appreciate Felix's assistance. He was very helpful in changing payment info for my auto renewal. I have found Total Defense to be a very helpful program that keeps my computer running smoothly. His understanding and knowledge represent an asset to your company. I plan on continuing Total Defense in the future.

I’m not very good at reviews, don’t really like leaving reviews But today I must say thank you to Daniel. He was very knowledgeable, patient, friendly and helpful in helping me install my Total Defense on my laptop. Thank you 🙏 for your help. I greatly appreciated your knowledgeable and help. Thank you.

Jean Michel ** from your customer care center. Was very helpful, and took the time and walked me thru the process. He was polite and patient, very good customer service.

Laurie was very patient and friendly! Resolved all the issues I was having. So glad to speak to someone who spoke clearly and without a thick accent. And knew exactly what she was doing! Thank you Laurie for all the assistance. Hope all the customers get you or someone as competent as you when they call. Bob

Service rep Dan was very professional and helpful in dealing with Total Defense cost of program and renewal program. I have been with Total Defense for several years and appreciate the courtesy shown to me. It is that type of service that helps me to determine if I was continue with Total Defense.

I called in to renew my subscription and the gentleman who helped me was phenomenal. I mean 5 Star excellence. I've been with Total Defense for several years and they are fantastic! I highly recommend that you check them out when you get fed up with all of the other security companies. God Bless!

Daniel was most knowledgeable and helpful. He helped me through the install process (I am someone who is computer illiterate). He is an asset to your organization and should be recognized as such. I am a most SATISFIED Total Defense customer as a result of his quality service... thanks Daniel for your help!

Absolutely totally satisfied. Carlos ** gave total knowledge to handle my problem. Thank you again Carlos. You made me totally understand and aware of the errors that I was making and in the process saved me money. I really appreciated his cordial words and his simplicity to make me totally comfortable.