Total Defense Reviews

Microsoft Popup - I received a notice on my PC saying I had a virus to call them immediately, thought it was probably was a scam but it was different from any I have ever seen so wanted to be sure, spoke with Taylor **. He was extremely helpful and walked me thru the process of deleting it and also showed me how to clear browsing data in the future, he was extremely knowledgeable and helpful, an asset to your company for sure.

Very knowledgeable, very friendly attitude. Walk me through step by step on what needed to be do for my reactivation. I had a few question due to the fact my subscription had expired. He answered all my questions with no problems. Great Job!

Felix was very knowledgeable and installed the Total Defense system in a timely manner. Manner was pleasant and was patient while I followed instructions on getting him to where he needed to be. I hope all of your techs are as helpful as he is.

I called for assistance this morning to load Total Defense on a second laptop, talked with Gary **, he was very helpful and courteous. I was very pleased with the service, and would highly recommend your product to others based on service and my prior experience with your product.

I had trouble downloading antivirus protection on my laptop. Could not solve the problem on my own. Mr. ** was polite, informative, and solved my problem. His professionalism was evident from the beginning of our conversation. Thank you Mr. **.

Daniel was extremely helpful and patient. My computer has been very slow and he provided excellent customer service. My computer seems to be back to normal. It was a pleasure to my surprise to call a customer service number, not only have someone answer, but they are local and thorough and solved the problem. If I ran a customer service business I would recommend Daniel 100%.

He was very helpful. Polite and solved my problem very quickly. Took control of my computer after asking me for permission. Found my issue and found how to delete McAfee on Google. Walked me through the next steps, I would recommend using this product because of the help I received.

Taylor ** in New York helped me very willingly and professionally uninstall things that shouldn't be on my computer and installed some new anti virus protection. I would definitely recommend him to a friend. You was amazing!!

Dan, He was quick, knew his programming very well, pleasant to talk. Great job Dan. Would recommend Total Defense to anyone that's looking for computer protection. He check my computer for any virus, any malware and clean up the computer.

I had problem in installing previous antivirus program making it difficult to install my Total Defense. I was given quick and courteous assistance. Customer support at Total Defense definitely helped me. I was installing Total Defense on my dad's computer and without the help of your customer service representative sending me the uninstaller I needed, it would have probably been impossible for me to uninstall the old antivirus.

Gary was very helpful with my questions, and renewal. He gave me a great price on a 2 year Total Defense protection plan. Thank you. I would recommend this product to all my friends. It covers all our phones and my desktop computer. I have not had any issues with viruses since installing this software.

Our PC Tune Up account quit working. I called Customer Support and Gary ** helped me through the fix. He was very patient and kind. He took all the time necessary to get us up and running again. He was very patient and made us feel like valued customers. Thank you Gary!!!!

Had programs trying to get into my computer. Total Defense was blocking them but they kept popping up. Called Total Defense and dealt with Taylor **. Never expected to get such wonderful service. My experience was excellent. Never had such a pleasant experience dealing with a problem. His patience and knowledge was just amazing. They should be proud to have an employee like this on their staff.

I bought a new laptop and wanted to move my Total Defense account to the new computer. But I could not access my account because it was connected to an old email address which was no longer active (because of a house fire). Dan ** (**) loaded Total Defense on my new computer and updated my account information promptly. His friendliness and expertise were excellent!! He made sure that all my questions were answered. Dealing with Total Defense was a very pleasant experience!

I had an ad pop up on my computer that I could not remove. Taylor guided me through the process of removal while able to take control of my computer and he was able to complete the task. I am not computer smart and he had the patience to guide me. Thank you.

I spoke with Gary. I was very impressed with the manner in which he solved the problem I was having. I am so glad I went with Total Defense. I am hopeful that everything will work out okay. I am looking forward to working with them in the future.

I called to renew my subscription to Total Defense, because I had forgot my password. My credit card that was on file was compromised and I have a replacement card. When I called, the number was incorrect on the email I received to renew. Another number was an inactive one also.

She was very friendly and knowledgeable in what she was doing and what was needed to be done to fix the issue (upgrade from unlimited to ultimate security). Lori stayed on phone line with me while using Team viewer to take care of the issue. Tell my laptop had to reboot to update and fix the problem.

Critical error encountered during Total Defense download installation. Same error was encountered on several installation attempts. It was also discovered that a recent Windows 10 upgrade was being held up due to an out of date BIOS file on the computer. The BIOS file was updated by the user and the Windows upgrade successfully completed. Tried to download and install Total Defense after the upgrade completed. Although it appeared the TD installation completed user was unable to open the software. TD support team cleaned computer and installed TD software successfully.

Thank you very much for your patience and understanding, you readily helped me with my rebate issue and also fixed my problem setting up my Total Defense. Your help was very much appreciated, please continue to do the fine work you do. Happy, happy, happy. Have a good day.

My experience today with your customer service was pleasant, friendly and very helpful, as he is very knowledgeable, of the system and provide the necessary solution to my problem. Thank you for the prompt assistance, I was very impress with his patient towards my ignorant of the situation.

I am a senior and not to computer savvy. I used the Chat line for help as I have hearing loss too. The chat line Rep was so very helpful to correct problems with my Total Defense Account. I'm happy to say my account is up and running again. And my computer is now fully protected. Thank you.

There was a red box on the scan page that said, “No tuneups completed”. I really like my PC TuneUp software and wanted to make sure that I was actually making my computer work better when I ran the program.

I spoke with Gary for help on 1/09/2019 and 1/10/2019. He was very patient with me, courteous, and knowledgeable. I had some kind of an internet problem and he had to back me out of Total Defense security and reinstall it. Done successfully.

Lori was able to clarify whether a virus subscription renewal had occurred at the due time for one of two email addresses which I have. Her analytical skills distinguished between the two, and resolved the issue satisfactorily by informing me that the renewal had occurred. Thank you Lori.

Daniel was extremely polite and professional. He handled my problem quickly and efficiently. It was a pleasure to have him handle my concerns. I seldom have this experience when dealing with other support people.

I am 61 years old and I had a virus on pc. I call Total Defense, spoke to Danial and in ten minutes it was solved. Greatest guy I know today. Lowered my blood pressure and put me at ease. Best experience I ever had. Danial ** my man!!!

Gary ** was very professional when assisting me with renewing my Total Defense account. He made me feel that my request was as important to him as it was to me. I am glad that I was introduced to Total Defense.

Gary did a great job helping me with an issue I had on my old laptop yesterday. I am a long time customer of Total Defense and every time I've had need of your services they have been. I have been well satisfied. I am very happy Total Defense is located back in The USA.

He was just nice and very helpful and He help get the annoying box off my screen and I was to thank him for being so understanding and helpful. So whoever his boss is please get him a raise or a bonus.

Called to inquire about my auto renewal and about a troubling message on my computer. I ran a quick scan and saw no issues and your agent confirmed it. He was VERY helpful and has my THANKS and will continue to use Total Defense.

While trying to renew my subscription to Total Defense, I encountered some problems with the download. I had a small laptop which had not been used for a year or so and the anti virus software had expired. I ran into problems I could not solve, so I called customer service. I was put in touch with Carlos **, who was very helpful. My problem had several levels of difficulty, and he synced in to my computer and it was really cool to be able to watch as he clicked through and solved all of the problems in a short amount of time. He fixed a lot of issues which kept the download from happening, and in the end, everything worked perfectly. You have a good Tech working for you. He was patient with me (as I was a little anxious) and he worked through the problems systematically and with skill. He solved the problem, and that was the goal. Thanks, Carlos, you made my day.

Dan worked diligently, professionally and successfully on my install issue. I cannot say enough good things about his performance. Your company should feel fortunate to have a service focused individual like Dan on your team! If you'd like more specifics, don't hesitate to contact me.

Problem was resolved quickly and completely. Very nice tech and I will recommend this to anyone and everyone. Thanks for being so quick, polite and efficient. I am so relieved to know my new computer is well covered with protection.

Lori was the service representative who remotely accessed my computers and helped me install Total Defense Premium and Total Defense PC Tune-up. She was very knowledgeable and thorough. She didn't end our session until she knew everything was installed and working correctly. The best installation experience ever!!

Thanks for taking your time with me. I was very happy with the young lady I spoke with, in reference to getting a refund, thanks again... She told me that I was too early with my renewal request and that I should wait until my expiration date on old account is close to being over.

I was very pleased with the service Daniel ** gave me with setting up my system. He was extremely knowledgeable and patient with me considering I am not a tech person. I appreciate his help in setting this up. I know with Total Defense I will be in good hands if I have any problems in the future.

I have work in management and customer service for many years and I can truly say that the service I receive from Total Defense Support was excellent. Not just by Mr. Gary ** that kept in contact with me by email but other representative for the company that I spoke with by phone. Thank you Total Defense Support. Keep up the good work.

She was so helpful, I have tried to talk to others they could not help me, this person was so helpful and very polite. I would and do tell everyone how great Total Defense is, this is my second time with you, and I love it. Thank you.

I needed help setting it up on my laptop and the young man helped me through it. The gentleman that answered the phone helped me and walked me through the process where I can understand it and was able to download onto my laptop. Thank you for the help.

Gary provided good customer care. He was professional and knew what procedure to follow to correct my trouble with installation of security program. I did not know how to download program since it has McAfee on it and I could not get McAfee off using instructions.

My experience with Taylor, a TOTAL DEFENSE INTERNET SECURITY employee was pleasant, enjoyable, and fruitful. Taylor was very professional, clear and above all patient with me and of course he got the job done. The TOTAL DEFENSE app is now in my laptop and if it as good as their employee they have a winner.

I will recommend your company to friends. This is the first time I have had to use tech support and Gary was very helpful and solved my problem. The problem I had was somehow Total defense got replaced with Avast.

Gary was very courteous, friendly and professional. It was a pleasure talking to someone you could UNDERSTAND and who didn't sound like they were reading from a script. Talking to him was like having a conversation with a friend or neighbor.

I had a question about the cost of my renewal coverage. I was billed $79 but saw an advertisement for $49. I called and was immediately refunded the $30 additional charge. I am very satisfied with the response and the product.

Taylor was very professional, polite, and patient. We worked through my renewal in minutes. I was very satisfied. I am horrible at navigating around any website so to have someone patient to talk and walk me through was an easy experience.

Last year we had the Unlimited plan, This year we ordered the Premium plan. This laptop wanted to download the Unlimited plan so I called and got Carlos same as last year. Thank you Carlos. I'm seventy years old and sick at the moment. I get confused on this old computer. Carlos took care of everything,

Problem getting program to install correctly. Did what tech told me to do and she was very helpful. However, it didn't work. I ended up uninstalling and reinstalling, lost the ability to use the subscription. Luckily had another subscription available just with less time on it.

Taylor was great, patient and helpful. He is a good man. I called about my Mac pc and he made sure the extension was installed and told me the company is working on making sure the check mark appears to show protection on safari.

Lori was as well trained and quick to inform me of my update to make sure that I did everything right so my payment go through with no delay. Job well done. Let keep up the good job going. Thank you Lori **. Well done.

Great customer service! I was having trouble trying to download the software. Total Defense got my computer protected in less than an hour. They really know how to satisfy a customer's needs. I would definitely recommend them to friends, family and whoever else needs their computer protected.

Taylor was more than helpful with the process, we had to get a new PC since our old one did not except and installs due to age. He went above any normal help that would be given. You have a great person working for you!

The customer service was great. Carlos was very helpful and polite. I would rate you 5 stars and recommend you to all my friends. He was professional and communicated where it was easy to understand. Thank you for all your help. My son enjoyed the experience.

Lori was courteous, helpful, and efficient. I called with a problem that I couldn't solve and she was able to direct me to a solution quickly and easily. Done deal. If I were to need additional assistance I would not hesitate to have Lori handle it for me.

I lost my security code when hard drive went out. Called Total Defense and spoke with an associate Lori **, Support Services. This lady was great! Problem solved. I received my activation code with in seconds by email. Thanks Lori. Happy New Year!

Taylor ** was wonderful when he took over my laptop and got the security software to work. I struggle with tech and had tried a number of times to figure it out so it was great to let him just do it because he knows exactly what was going on.

Taylor ** was a pleasure to talk to on 2 occasion that I had contact with him. He is definitely an asset to your company. He listens to my problem and keeps his promise to call back with the information I needed to make a decision. He is the main reason I stay with Total Defense and recommend it to all my friends and family. What a wonderful person he is. Thank you for having him on your team

He help me a lot because I couldn't find the download. He help me fine. It fast and showed me what to do and help me scan my device and told me about Total Defense. I learned a lot from him so thanks for all the help.

My representative was amazing and very helpful. He solved my problem right away, and I didn't have to wait to talk to him. Thank you so much! He also didn't make me feel silly for asking the question. Happy New Year!

Did a very good job at getting my account reset. Was a pleasure to work with. His knowledge was bar none. He took his time to make sure that I understood what he was doing. Needs a pay raise. Would recommend him to all your clients.

I was not looking forward to this telephone call; they usually end in total frustration and take hours. However, my service representative, Gary, was so knowledgeable, professional, quick and personable that it took only a few minutes to take care of several issues. It was a surprisingly pleasant experience. Customer service like that can not be trained and is greatly appreciated. Thank you for this amazing service.

I made three calls to the technical support department, the first two had very little patient but the last tech was awesome, he took control of my computer and everything was installed and ready to go. Thank you did a great job.

In dealing through Gary **. I received a first contact from Gary within 90 minutes of my initial email looking for help. Very impressive. When we got together on the phone next day and established a remote access link Gary was able to resolve the issue efficiently and with good humour. This was done late in your day under pre Christmas pressures at both ends. A pleasure to deal with friendly helper.

My helper name was Taylor ** and he was very helpful, and patient and understood what I was trying to do even when I was completely lost. And he worked quickly and efficiency. Made me feel welcomed and not like I was a burden. And he seemed cool and very chill.

Taylor ** was remarkable. I am not computer savvy, and he was very very patient. Smart and kind. If I have to call again, I'll request him. I wanted help tuning up my computer, Also I felt more protection would make it safer.

I could not download my subscription. I had talked to Carlos ** 3 times already so he was very nice and did it for me. I want to let you know he is a perfect gentleman people person, and most of all he had patience with an old lady like me. Thank you Carlos.

Last week, I crashed my Surface 2 computer and I needed to reinstall TD. I was unable to locate the Subscription for TD that I purchased October 24, 2018. When I spoke to Customer Service, they were able to find my old accounts under **, but discovered that when I made the October purchase, I set the account up under my wife's email address, **. I was also told how to reset my password if necessary. I have reinstalled TD on all three computers without any difficulty. Thank you!

Carlos was able to quickly resolve my issue trying to install the Total Defense software due to issues with Norton not fully being removed. Even though Norton was not showing in my programs the installation processing was finding remaining remnants of the program.

I have found spam on my computer and it was not automatically picked up by Total Defense. The remote service your company now provided is wonderful - I have had Total Defense for many years and it is outstanding you now give remote assistance as it was not originally provided and this is a great improvement.

Hello, Lori ** was extremely helpful in assisting me with my problem, I purchased a Total Defense for my son's Christmas present and it was already used. Someone had previously purchased it and returned it after using code. She was very quick and efficient. Wonderful customer service skills. I will continue to use Total Defense in the future. Many thanks.

All was slow. Now good. Taylor was great. Thank you. It would take long time to go to any screen. It seemed like tune up didn't work that's why I called. Now it seems OK. It's nice to Have you to help. Thanks again.

My rep helped clear up everything that I had a question with. He was very helpful. I will call for help again if needed. His name is Daniel **. Our computer has been hard to browse for quite some time and he was able to set up a remote session and clear everything up for us very quickly! Thanks again!

Gary ** was my contact when I couldn't reload Total Defense. Gary was very efficient, didn't hold me on the line. Reloaded TD and completed it all very swiftly. I have had several experiences with TD and would class all of my contacts with TD as excellent. Thanks.

Due to a possible glitch in a change over during the latest takeover of Total Defense, my subscriptions did not appear on my account. Within 24 hours, (allowing for large international time differences) the problem was corrected. I have used this product, originally called VET in Australia, for over 25 years and would recommend it to anyone.

I appreciate the help that Gary provided me today with installing my unlimited product. He was very patient and took his time with the install. He also was very prompt with calling me back once the install had completed. I will recommend Total Defense to my friends and family.

I spoke with Taylor and he was very helpful. He gave me the additional information needed to complete my rebate. Very professional and pleasant. So I would like to say thank you Taylor for helping me. It was a pleasure talking to you.

Have dealt with Gary ** in the past. Always professional. Always courteous. And the program is great. The auto scan feature on all devices is convenient, and email notification is helpful. We have had zero problems since we have had our subscription.

I called, emailed because I needed help installing on my laptop after being unable to do it on my own after several frustrating attempts on my own. While your customer service hours are limited when I reached them they remotely were able to install it quickly & efficiently.

Homepage lost - Dan was so helpful resolving my issue with Google.com. He was great! I always have a good experience with your staff... They are impressive and very knowledgeable. Thanks again... It's nice to know employees like Dan are there to help with computer tech issues.

Was unable to renew subscription as I was unaware of the different account related to the subscription. Received immediate attention on the phone call and service rep Dan was very helpful to find out what the problem was. In minutes I was able to renew. Thank you!

I was having trouble adding a new computer to my account and anti-virus coverage but one call to Total Defense Customer Service and David solved my problems. He helped to resolve a password problem then stepped me through the activation process.

Gary ** of Total Defense has solved my issue with installing Total Defense on my MacBook. We had few emails but the problem persisted so he took remote control of my MacBook and successfully installed the Total Defense program onto my MacBook, and he also told me how to get it done on my IMAC. I was pleased with the customer service.

Nice agent named Taylor. Very patient and knowledgeable. He told me I need to do updates more often. He loaded Total Defense on to my computer. Ask me to make sure and do updates more often. Thank you for the assistance.

I was not put on hold, having to wait for someone to answer my call. The issue was quickly resolved. The person I spoke with was pleasant and informative. I give customer service five stars. I would recommend this company to anyone.

I had some difficult problems when trying to install Total Defense on my Mac. I called the help number and talked to Gary. He took over the computer and did the installation for me. This was very helpful because I don't understand a lot about computers.

Could not install Total Defense, called the support number and Carlos ** gave me great help and fixed the issue. Also helped me to understand what the issue was and why I could not install total defense on my own.

Thank you for your tech Gary. I am old and don't know much about computers. He was very patient and kind to me and installed my total defense from Conns. I did not realize how hard this is. Gary could not have been better. l will tell everyone I know to use Total Defense.

The tech explain everything very clear and solve the problem and spoke very politely. He finally resolved the problem of getting my Total Defence active, after I have called three days in a row trying to get it installed after buying this new computer, he told me to wait 10 minutes to give me a call back and he did it in less than 10 minutes. Thank you.

Service was definitely above what my wife and I expected. Everything was done very efficient and professional. Absolutely satisfied and grateful for our representative amazing work. We can both admit we could not have done this without assistance. Our rep was fast but made sure we knew everything that went on, which means a lot as a customer trusting someone with such a sensitive matter as software security. Once again, thank you so very much for assisting us. We appreciate it.

Total Defense's advisor was able to quickly determine the problem that my computer was having. He removed the offending malware quickly and efficiently. He also explained in layman's terms what the issue was. He was patient and reviewed the programs on my system to ensure that I would not experience any additional unwanted advertising pop ups.

Yesterday Microsoft removed Total Defense off my computer and said I should not have it on my computer. They said it was not needed and was causing a conflict. Microsoft deleted Total Defense along with Windows 10 and then reinstalled Windows 10. I Called Total Defense today and told them and asked for it to be reinstalled. A few security questions and Total Defense was reinstalled. Great customer service - 5 stars. Excellent job.

Taylor ** help me remove a program and other stuff I had on my computer. He was polite and very knowledgeable. He removed some old files and did some clean-up work. He also instructed me regard some updates. I enjoyed working with him.

Daniel was a very warm, understanding, and helpful representative. He understood my situation and handled my issue immediately. I have spoken to a lot of representatives in my time and he is definitely of the top three. I hope everyone has the chance to experience top notch customer care as I did with Daniel.

I am very satisfied with the service from the agent that assisted me today. He was very patient and knowledgeable. The call ended with my issue being solved. This customer service experience was a great one and I commend the agent for how he handled this call.

Codes would not work. Gary ** was very helpful and walked me through everything and I will highly recommend Total Defense to my friends and family. It was a great pleasure working with your Customer Care Specialist and your Total Defense is better than any other virus protector I have used in the past.

I needed help with the installation of my internet security - Total Defense. Daniel ** was very-very professional with helping me get my task accomplished! If it had not been for his expertise, this task would of taken a lot longer! Thank you Daniel!

Dan is a great representative to help with this issue. He remoted in and we checked this and is working on my system. It just needs to be added to Applications and Total Defense is working on this. As always, great customer service with Dan.

I wanted to make sure my account was active since my google account was threatened. Thank You for assistance in making my pc secure! Thanks for always being here when I need your assistance and for your knowledge.

Mr. Gary was amazing. He helped me install my Total Defense. After I struggled for a few hours, Aggravated and disgusted. I decide to call the helpline, and explained my situation. He then jumped into action. He went through the proper channels and solved my issue. Now I'm very happy. Thank Gary.

After semi falling for a scam that "took over my computer" and then realizing when the "technician" asked for my credit card number that it was a scam, I got off with that guy and called Total Defense. Gary ** worked me through the process and made me feel very comfortable. Thank you.

Your phone agent was very, very helpful to me. Kind, courteous and knowledgeable. I would like you to be aware of how great an employee you have working for your company. I have poor computer skills but your phone agent talked me through everything.

I spoke to Carlos **, he was very helpful, competent and I felt very much at ease. It was a pleasure to talk and be guided through setting up the downloads, we also have spoke to each other about a year ago, he made such a good impression on me I remembered him from last year. I have read the website promotion and I am impressed with the work ethic and competency of staff. It was great doing business with Total Defense.

Mr. Taylor ** was a consummate professional in helping me deal with an issue I had renewing my subscription as well as merging multiple email accounts I have with Total Defense. I dare say that if more people took as much pride and care in their work as Mr. **, this world would run oh so much smoother and be a lot less stressful.

I called to add protection to my cell and customer service walked me through the install. I highly trust this product and the service it provide. Also customer service is the best for helping me. Thank you keep up the good work.

I was helped by Taylor - Total Defense Solved Ticket (#**). Very nice young man. I appreciate how courteous and helpful he was since I am not very tech savvy. He helped me with a customer service request and made sure it was completed to my satisfaction.

I called two days in a row because I am not very tech savvy. Both times I was treated with much patience and it made the whole experience so much easier than I had expected. I am not sure how long I have used Total Defense but I will continue to use it and recommend to friends that also are not particularly technologically gifted. Thank you Gary for all your help.

I really enjoyed working with Daniel. In Tech support, he was awesome. To get my bank acct. reset. This man made me feel at ease when doing this, I just wish all tech. support people were English and other speaking and trying to talk English. I will refer friends. I will refer others to Total Defense.

Taylor was extremely helpful. He suggested that my hacked computer may be a scam. He decided to check to see that the scammers did not leave any files and download the software again. I was very pleased to be helped.

Program would not open. Great experience with Taylor, he fixed me up and it's now working. Thank you so much. He did what I could not have done with my computer experience. He was polite and took over and fixed me up in a matter of minutes.

I've contacted Total Defense twice now and both times I have had superior service. I'm elderly and not all that computer literate. In fact that's how I got in trouble in the 1st place. Both times the gentleman I talked to went out of their way to help me. Therefore I will always go with Total Defense in the further. Customer Service has become a lost art now with most companies expecting you to solve your own problems. So my hat is off to you and your company. I can't tell you how pleased I am with this service.

My antivirus is automatically deducted from my credit card, but didn’t update in the computer. He helped me update my anti-virus and made sure it will automatically renew in the feature. He also was pleasant and took his time with helping me.

Carlos ** was patient and very helpful. I'm pleased and will certainly recommend your service to friends, family, neighbors and co-workers. He took over and handle problem because I'm not technically inclined and I felt confident in letting him do so.

After installing the software and entering the serial number it would not complete the activation when the button was clicked. The technician was able to correct the problem, and started the scan for me.

Just wanted you to know that I called Total Defense today and spoke to Gary. I was pleasantly surprised how nice and helpful he was. He was extremely professional and understanding. He solved my problem within minutes! What a nice experience to finally have someone who cares and knows what they are doing.

Was given fabulous assistance in installing Total Defense on an additional device. Terry was great! Had difficulty with my attempt to install total defense and it was easy to get to support and the tech rep got right on it and solved the problem and kept me in the loop.

Was having trouble getting program to run - Taylor ** was very, very helpful in getting me back into the program. Renewal was not due yet although it was telling me to renew. Did have an activation code and had to reset password which then did not work and let me continue with the updating.

Very helpful. Fast service. Would recommend to friends. Had this plan for 5 years. I had no problems. Operator very helpful and will keep service for a long time. He also gave me a credit for 20 dollars. The total $85.89-20 credit cost now was $65.80.

Dan was knowledgeable and professional helping me getting my software activated. He was friendly and personable as we had small talk about the weather. He completed the process quickly and efficiently. I have always received great service from your company.

Taylor was friendly, courteous, patient and took care of my issue promptly. My security link had expired in 2017, therefore, I was unable to process my request on the line until it was reestablished. Additionally, he indicated that if I had subsequent concerns, to please call back.

Gary was very friendly and professional. He researched my question whether I had auto renewal with your company. I was very happy that he found out that I did so I won’t have to worry that my devices will safe and secure each year. Gary is an asset to your company.

Call was answered within 2 min. Problem was resolved in less than 5 minutes. Problem was activation of Internet security suite after moving to a new computer. Agent was very responsive. Have had Total Defense since the CA days. Have a great day. No more comments.

Numerous Security companies were sending me notifications stating I needed to run their programs or I would lose my files and damage my computer. I appreciate the quick response with Taylor **. He deleted all of the websites that were causing me issues. He was very professional.

I appreciate the fact that it was easy to be connected to a real person. Gary was very helpful and courteous. Instead of keeping me on hold while he was checking on things, he called me back! Pleasure to do business with Total Defense.

Taylor was a huge help in installing my new anti-virus program. He was able to uninstall the old program and install the new one from his office. Very patient with someone that is not computer smart. Very friendly staff, also spoke with Carlos who also was very helpful. I will continue to use Total Defense in the future.

Tayler was outstanding in understanding my request. I'm not a computer genius but did notice I lost my Total Defense program. Was in hospital for a will. He was able to look me up, resolve the problem and with great customer service help me to complete task. Thank you so much Tayler.

The customer service was amazing. He was very patient with me and helped me with both of my computers. I loved that I didn't need to do anything and he didn't have me wait on the phone to clear up my computer. I am very please with his help. I would highly recommend Total Defense to my friends and family. Thanks for making this easy. Very professional with the customer service.

Had a windows alert error. Tech used remote desktop to resolve issue. Preformed a quick uninstall and reinstall. Tech was quick and easy to understand. Problem was resolved quickly. Called me back as promised and told me when issue was resolved.

Worked with Josh. Was very helpful in setting up my security program. Couldn't have got it done without his assistance. I said I had a new laptop that I needed to set up at another time as it is a gift for my wife. He said if I had any trouble just call back. Very professional and courteous.

Gary was awesome! He was very friendly, knowledgeable and made renewing our account effortless. We are very pleased with Total Defense customer service and software for all of our security needs. We will definitely recommend Total Defense security software to everyone we know. Thank you!

Taylor was super duper patient and extremely helpful. I didn't have to do a thing but sit back and let him do his magic with installing the software. I did not have to wait on hold to speak with anyone. I was pushed right through to someone friendly and knowledgeable.

The help I got was more than I expected from Gary. He was thorough and friendly. He knew exactly what to do and made it easy for me. I had been trying for over an hour before I broke down and called him for help. Thank you.

My experience was as smooth as silk. I was very happy with the service and also the young man's personality was friendly and very professional. I would highly recommend Total Defense to my family and friends in the event that they need computer security. I will certainly reach out again if I need assistance again. Thanks Total Defense for having such great professional workers.

Loading? Long time, why? - Excellent service and issue was fixed in minutes. Thanks. Glad I saved the phone number. Thanks to Lori and Taylor. How do I fix this next November? But glad you're available when I called. Somehow I was disconnected from Lori, but I called back.

I had Carlos enter my computer and install Total Defense for me. He was very helpful and professional... Carlos had the patience of a saint and answered all of my questions. I will recommend Total Defense to a friend... Thanks.

When I upgraded my product in August, I never installed the newer version, thinking it was done automatically. When I realized my mistake, I called in for support. Your rep Gary was able to fix the problem fast. He uninstalled my old product and installed the correct one and now I am finally using what I purchased. I am very happy with the service I received and will be sure to tell others.

Thanks to Daniel who provided manual assistance by Remote Control to update my Total Defense Software. He even provided a follow-up call to ensure all was functioning properly after the installation. Thanks again Daniel! You were kind, professional and patient.

I spoke with Taylor ** and he took over my computer, made some changes and assured me everything looked ok. Was very pleased with his help with this matter. He was very personable and made me feel he understood my concerns on this issue.

I called because I was having issues with my paid protection and Mr. Taylor ** assisted me. From the start Taylor was very polite and professional and all the way to the end. All I can say is that as long as Total Defense has IT persons as Taylor, I will continue using your services and I will not hesitate in recommending Total Defense to my family and friends. Thank you Taylor, it was a pleasure!

WOW!!! What a professional and knowledgeable computer specialist!!!! Dan took the time to help me with un-installing unwanted anti-virus program and installing your new program... was very patient and pleasant with this computer dinosaur ie, me, and his time and expertise was very much appreciated. Your company is well-represented by Dan and will definitely recommend you to my fellow dinosaurs.

When trying to do a tune up, program wanted me to purchase the software when subscription did not end until April 2019. Gary helped me walked thru program to get around problem. It took some time but he patiently worked with me.

Your PC Tune-up had stalled at opening last night. Secondly, the defragging exercise was not working. When I called this morning, Dan ** helped me to correct both items. Thanks, Dan, for your help. When my account time period runs out on 12/23/18, I will be renewing the account.

Very pleased how I was treated by Gary, I am a long time customer. He gave me a good price for my coverage. I have recommended your company to my friends and told them of your good service and good tech support.

No waiting on hold. Talked to a live person, reviewed my problem and send me an email with a link to repair my problem. Great service. I had to uninstall and reinstall but the links provided took care of everything.

I called to confirm my rebate was received. Due to the fact when checking on the rebate site, it stated, pending receipt of rebate documentation. The Customer Serv. Rep Gary, who assisted me was very pleasant and provided me with the necessary information.

I spoke to Gary in customer service who was excellent! He was quick and efficient. I have always had a great experience with the customer service team. They answer the calls quickly, are friendly, knowledgeable and willing to help. I would recommend this company and their products. I will continue to do business with them happily!

I feel so happy with the person who spoke with me. He was very professional. I bought this Total Defense at BrandsMart. Please let me know when you think that I going to receive my rebate with my refund.

Tech rep was very knowledgeable and easy to understand. Went beyond the present issue and checked my PC for any obvious threat, finding none. His assistance is and was deeply appreciated!! My subscription automatically renews in December and I'm happy it will!

Gary was excellent! He was customer focused. He made sure that the issue was solved the same day and followed up with e-mails. He took the initiate and time to diagnose and bring call to successful conclusion. Great job to Gary!

Gary was a great help in my renewal question for 2019. Thank you for your assistance and knowledge and professional working relational experience. His knowledge of Total Defense product and renewal guidelines was great. Thank you once again, Gary, for your advice.

Excellent result. Agent was professional and took care of the problem rapidly. My call was answered quickly. He was very patient guiding me through accessing him on the computer. He answered all my questioned. I would recommend your service to anyone.