Total Defense Reviews

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Edited by: Tammy Burns

About Total Defense

In business since 1992, Total Defense provides internet security and antivirus software for PCs, Macs, Android tablets and Android smartphones. Its services include protection against viruses, ransomware and identity theft. Total Defense has a U.S.-based technical support and customer care team.

Pros
  • Several price points
  • Money-back guarantee
  • Free trial
  • Protects multiple devices
Cons
  • Limited commercial coverage
  • Mac coverage costs more
  • Doesn’t support iPhone or iPad

Total Defense Reviews

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    Page 18 Reviews 3040 - 3240
    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 13, 2017

    My phone consultor Gary was such a great guy. Good personality, very pleasant and was will to assist me with my problem. He was an excellent listening and that count in resolving the problem. If ever need assistant again I would ask for Gary and would like him only.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 13, 2017

    I have been very happy with Total Defense. Every time I call the Customer Support team they are able to resolve my problem quickly and efficiently. Gary was very helpful with reinstalling my Unlimited subscription and taking care of the "Fix Now" problem.

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    Verified purchase
    Staff

    Reviewed Nov. 13, 2017

    Pleasant, patient & understanding. Thank you for helping me with this. I could not have done this myself. The only problem is I just started with Total Defense, so I cannot comment on it yet. I can only say that Don was very very helpful. P.S. GIVE HIM A RAISE!!!

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    Total Defense
    Response from Total Defense

    Thank you for your kind review Marie. We appreciate your feedback, and being a loyal Total Defense customer!

    Verified purchase
    Installation & SetupStaffProcess

    Reviewed Nov. 13, 2017

    Excellent experience. Gary walked me through the installation process and also directed me through the steps required regard installing onto my tablet and cell phone. He also removed expired software and the entire process without any issues or complicated hiccups. I would strongly recommend and the 5 star a easy selection.

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    Verified purchase
    Staff

    Reviewed Nov. 13, 2017

    Lori was very courteous and went a step further to help me solve my computer problem. Lori appears to have great knowledge, patient, and kindness. I will definitely purchase again next year. Total Defense Again. Thank you, Lori, for all your help.

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    Verified purchase
    Staff

    Reviewed Nov. 13, 2017

    Spoke with Dan **, at Total Defense Tech Dept. He took control of my computer and in a session, researched the problem and in a short time took care of it. My computer is back to its prior settings and the adware is gone. Thanks to Dan.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 11, 2017

    When Total Defense was taking out my payment for the upcoming year from my debit card, there was some problem with my card. They sent me an email stating so. I called Total Defense and told them there was plenty of money there to take care of this payment. I checked with my bank and they confirmed that. The gentlemen I spoke to at Total Defense was so nice to me explaining that sometimes these things happen and he would try again. The next day he called me to confirm that the payment went through just fine. We spoke about a few things, with him explaining to me a few things that they check that I didn't quite understand. He was so patient with my questions and not once did he make me feel that I was wasting his time by my asking these questions. I was so grateful to him for that. I am so happy to have Total Defense on my side.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 10, 2017

    I have been a loyal Total Defense customer for over 5 years. I have been very satisfied with the product and the support I have received over the years. Whenever I call for help, my issue is quickly resolved. Gary was very helpful in resolving my issue.

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    Total Defense
    Response from Total Defense

    Thank you for your loyalty, John!

    Verified purchase
    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Nov. 10, 2017

    I love the Total Defense product. Every time I call the Customer Support team they are able to resolve my problem quickly and efficiently. Gary was very helpful with upgrading me to a 3 year unlimited subscription and then installing it on my PC.

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 10, 2017

    Compliments on your top flight customer service. I have a troublesome computer and have called several times in the past for assistance. This time I needed to renew and upgrade my subscription. I dealt with Gary **. He did a great job - handled the cleanup, download and installation and, most important to me, provided clear complete instructions so that I can repeat the process with my other computers. I've been with TD for 3 years. I'll be staying for the next 3 and beyond.

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    Verified purchase
    Customer Service

    Reviewed Nov. 10, 2017

    Software was removed from my computer. Upon receiving the fall email, I realized Total Defense was gone. It was reinstalled remotely with very little hassle. Great job by your customer department. Will definitely recommend you to friends and family. I am feeling reassured that my computer is safeguarded.

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    Total Defense
    Response from Total Defense

    We are pleased that your were so satisfied with the support you received Marcia. Thank you for being a loyal Total Defense customer!

    Verified purchase

    Reviewed Nov. 9, 2017

    Norton 16 had a pop up - wanted me to run their software. TOTAL DEFENSE was and has been my only security. I try to delete the pop up and remove pop up - was successful. Later it came back, call my computer support and took remote access of computer and work on it for an hour. It was ok. Next day, the pop up came back. This time message, how to reinstall software. This time I decided to call Total Defense. They had three remote access to my computer - total of one hour and 30 minutes. On third remote access after running many test, the pop up was gone and remote access was successful and I was back on my computer. As senior/Vietnam/vet, my only enjoyment is my computer, love Classmates, Skype, Facebook and Messenger, Google search for research on mil history and medical research for senior citizen. Thank you TOTAL DEFENSE.

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    Verified purchase
    Installation & Setup

    Reviewed Nov. 9, 2017

    Excellent customer support by Lori. My hard drive on my Main server computer crashed on 10/24/17 and I had to start reinstalling programs again from scratch. I finally remembered I had lost my Total Defense PC Tuneup and Lori got on a remote session with me and had it installed in no time.

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    Total Defense
    Response from Total Defense

    We are glad that your support session with Lori was such a positive experience. Thank you for taking the time to update us. We appreciate your feedback!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 8, 2017

    Great response and fix, tech support was excellent and quick. A fine gentlemen, HE TOOK COMPLETE control and did his job well. I will certainly spread the word to use this support group and mention the best fix and treatment you receive. I thank you all for a great job well done.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 8, 2017

    Very polite and knowledgeable. Made sure everything was answered. Would recommend Total Defense to friends. All my experiences have been great. Contact number responded very quickly. Feel well protected with Total Defense and find it easy for a senior to use.

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    Total Defense
    Response from Total Defense

    Thank you for your awesome review Dennis. We appreciate you feedback and loyalty to Total Defense!

    Verified purchase
    Installation & SetupStaff

    Reviewed Nov. 8, 2017

    Lori ** was the consummate professional in the installation of the Total Defense software. She was pleasant and accurate, having patience with the ponderous questions that this user had. Given this positive experience, I will recommend this company due to this experience.

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    Verified purchase
    Installation & Setup

    Reviewed Nov. 8, 2017

    Thank You Lori ** for helping me installing my Total Defense product for my PC, you were excellent. Also in the past when I had to get help from others installing the Total Defense providers were still great doing the installation, this is a good virus and etc.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 7, 2017

    I am verrrry pleased with the service and resolution of my distressed call! Lori is the best!! She was verrrry patience and kind while assisting me... We laughed when I told her I'm not as quick & that I will be 70 in the next couple of months. I told her I really appreciate her patience, she had to repeat the same thing maybe 3 times to me lol... She remained kind and patient... Of course the end results Lori took care of all my call concerns. Now I'm good for another year of Total Defense Security & I feel really great having Lori to answer my call. I called earlier but that Rep misinformed me. Then when I called back it was Lori that answered my call in an outstanding, professional and kind manner! Amen. Thank God for Lori!!!!!

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    Verified purchase
    Installation & SetupStaff

    Reviewed Nov. 7, 2017

    Representative was extremely helpful in getting software installed on my new machine. I did not realize I needed to enter my access code (as I was already into my online account). Your representative took control of my machine and successfully entered required code. Very good job.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 7, 2017

    Great Tech Support Service, Fast, knowledgeable, would recommend to someone and purchase again if needed. The tech support was very helpful and walked me through the details of the Total Defense system, I was finished within 10 minutes and on with my day. Great Service...

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    Verified purchase
    Staff

    Reviewed Nov. 7, 2017

    Lori ** helped re-install my security system. She was very helpful. I thank her very much. I would suggest to anyone to use Total Defense. If I ever need help in the future, I will certainly contact Total Defense. Thank You very much for your help.

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    Total Defense
    Response from Total Defense

    Thank you Norma for your positive feedback. It's great customers like you that we appreciate!

    Verified purchase

    Reviewed Nov. 7, 2017

    I couldn't activate my product due to leftover fragments of prior subscription so the CA customer service representative was able to remotely install it for me. Now I can resume my life knowing I will be protected from various internet threats.

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    Verified purchase

    Reviewed Nov. 7, 2017

    Renewal update - Had a problem doing this myself so I called the number on the screen. Daniel answered and walked me through a couple steps. When that did not work, he took over and got the update installed. No fuss, no muss, it now works properly. Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 6, 2017

    I called customer service number to reinstall Total Defense. After a few minutes with customer care my computer screen turned black, we thought it was a problem with the whole computer after rebooting the computer it did come back on. The first time I called I spoke to a gentleman named Aaron who was very helpful. After the computer came back on I called the second time & spoke to a woman named Lori. Both people were very helpful & courteous. Thanks again. I would recommend Total Defense to anyone.

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    Total Defense
    Response from Total Defense

    Thanks for your great feedback Dennis!

    Verified purchase
    Staff

    Reviewed Nov. 6, 2017

    When you guys do it you do it right. 2 computers you have done for. Thanks to all people that work there. Great team. Thanks again for helping me. I would definitely recommend to my friends and family. You guys are great. I hope you guys have great year and happy holidays.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Nov. 6, 2017

    I bought my computer today with the Total Defense virus protection. I thought I could download this program by myself, but I was having problems. I called your support number and Lori ** was my customer support person. She was awesome and stayed on the phone with me to walk me through the process. Then I allowed her to access my computer and she installed the program for me. She is an asset to your company. Thank you very much.

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    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 6, 2017

    Lori was very helpful and kind, she delivered excellent customer service! If I ever needed help again I would hope to get her on the phone again. She helped answer my questions and offered to either email the info to me or remotely help and I chose for her to remotely help, and she even called me back to let me know the installation was complete.

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    Total Defense
    Response from Total Defense

    It was a pleasure providing you excellent support. Thank you for your feedback!

    Verified purchase
    Staff

    Reviewed Nov. 6, 2017

    The tech support (Lori **) was most pleasant to talk with and most helpful. I appreciated everything she done for me. THANK YOU SO MUCH!!! PC tuneup has been a wonderful addition to my computer. Every time I use it my laptop comes back to life and is so much faster. I can't say enough about the quality of performance. Thank You Again!!!

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    Verified purchase
    Installation & SetupStaff

    Reviewed Nov. 6, 2017

    Laurie was excellent! I was not able to download Total Defense after trying for two weeks; then I called for tech support. After trying to install it with her assistance, I still had trouble. Laurie graciously stated she could continue to walk me through the process or install it remotely; I asked her to install the program remotely. She explained what she would do and told me she would call back when the program was installed. I observed her from my home as she worked diligently to install the program on my computer. I would not have been able to uninstall programs (virus protectors) that needed to be removed prior to attempting to install Total Defense. I am extremely grateful for her help; indeed for her installing the program for me. I feel protected and that my patronage to your company is valuable because she took the time to take care of my concerns and give me ease in enjoying the protection you all are providing for your customers. Thank you, Laurie.

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    Verified purchase

    Reviewed Nov. 6, 2017

    Lori was such a pleasure to work with. She uninstalled my previous internet security and downloaded Total Defense. It was truly a great experience and it saved me from getting frustrated with doing it myself. I am so glad that I purchased Total Defense for my computer. Thanks again.

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    Customer Service

    Reviewed Nov. 6, 2017

    I have used Total Defense for about 5 years. If I ever need assistance, I can call their customer support, and I do not have to pay an additional fee.

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    Total Defense
    Response from Total Defense

    Thank you for your loyalty, Murdia!

    Verified purchase
    Staff

    Reviewed Nov. 3, 2017

    Increasingly urgent renewal reminders kept appearing on screen for approximately a month before the renewal date despite having automatic renewal of my subscription. The Total Defense helpline resolved this annoying issue in a simple and precise way. Great service!

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    Total Defense
    Response from Total Defense

    Thank you for taking the time to provide us feedback Anthony, and for being a loyal Total Defense customer!

    Verified purchase
    Staff

    Reviewed Nov. 2, 2017

    Awesome! Friendly, patient, helpful-very very polite and so nice! Dan ** was super nice!!! Was a difficult task to get Total Defense downloaded and you handled it well. I am so appreciative for your help and friendliness. Thank you.

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    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 2, 2017

    I received Total Defense with my new computer for a free one year complete computer protection. I was very confused on how to install and set up my Total Defense Package for my new home computer. I called in to customer service and was overwhelmed at how caring, polite and patient the customer service representative was. After all set up and installing, the customer service rep called me back twice to make sure I was pleased with everything. I highly recommend to all my family, friends and even to my church offices.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 1, 2017

    After having a billing problem I called Customer Service. My problem was handled in a quick and professional manner. Most importantly my phone call was answered promptly and I was able to speak to someone who was able to help me.

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    Total Defense
    Response from Total Defense

    Thanks for your feedback, Joe. I'm happy to hear that your issue was resolved promptly.

    Verified purchase
    Staff

    Reviewed Oct. 31, 2017

    I called for help in arranging for a rebate on the purchase of Total Defense Security software for my new laptop. Although I contacted the support team for help in arranging for a rebate. I was put through to Gary **, who was very helpful and patient. It was a pleasure speaking with him.

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    Verified purchase
    Staff

    Reviewed Oct. 31, 2017

    Dan was wonderful and patient. He walked me through removing the malware message and making sure we could get in and out of the whole computer. Many thanks for a fine job. We're very pleased with his expertise... and with the help day-to-day from Total Defense.

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    Verified purchase
    Staff

    Reviewed Oct. 30, 2017

    The most helpful woman I ever talked to on the computer. She was very polite, considerate and apologized more than 5 times for the problem. She solved all of it and I was very pleased with everything... Just sorry I didn't get her name.

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    Verified purchase
    Staff

    Reviewed Oct. 30, 2017

    A full scan report detected a Trojan virus but, Total Defense did not remove it nor did it allow me to remove it. Contact specialist Laurie **, Laurie zoned in one the details that showed the actual location of the virus. Thru Total Defense Team Viewer, Laurie methodically located the TROJAN VIRUS and, deleted it. I am very impressed with her technical expertise and business attitude in resolving this issue. Thanks, Laurie!

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    Total Defense
    Response from Total Defense

    We are glad that your support session was so positive. Thank you for being a loyal Total Defense customer!

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 28, 2017

    It was nice to get a real person when I called, as this was the first time since 2011 that I called customer service. Lori was very helpful and friendly. She explained the problem to me and was very understanding and I would recommend Total Defense to anyone.

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    Verified purchase
    Staff

    Reviewed Oct. 25, 2017

    I was very pleased with the service provided to me by Dan **. He answered my many questions and set me at ease over a problem that is still to be completely rectified due to my next time renewal August 2018. He was thorough and patient. I look forward to complete security through Total Defense.

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    Verified purchase
    Staff

    Reviewed Oct. 25, 2017

    Laurie did a great job helping me get the correct package that I purchased for my computer. I thought that I was just renewing when I paid for it but I guess I picked a different package than what I had. She was very helpful and got me straightened out.

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    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed Oct. 25, 2017

    Lorie did a fantastic job of helping us by installing the Total Defense software on our computer. She was so fast and efficient. She was quick to help us, very professional and we really appreciate her efforts. Her manner was very courteous. Thank you.

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    Total Defense
    Response from Total Defense

    We appreciate your great feedback Virginia!

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 25, 2017

    I will recommend this anyone. I had good service the team and they able to solve my problem. Although the first guy kept putting me on hold but nice to me and was able find someone solve my issue. It took a long to it on but at last everything was ok. I want to a big thanks for everything.

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    Total Defense
    Response from Total Defense

    Thank you so much for you feedback, and for being a loyal Total Defense customer!

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Oct. 23, 2017

    I am admin for 11 PC's. We use Total Defense for all units. I was having trouble keeping all the activation codes straight. I called and Lori got it all straight. Customer service as good as the product! Win - Win!!!

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    Total Defense
    Response from Total Defense

    That's great to hear James!

    Verified purchase
    Staff

    Reviewed Oct. 23, 2017

    She went out of her way to help resolve the download problem. Remote access was used to correct the problem. All is working now and I appreciate her effort. It appears your technical support is well trained for both the technical aspect and customer relations. Thank you Total Defense Support.

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    Total Defense
    Response from Total Defense

    Happy to hear that you are pleased with the support you received. Thanks, Andy!

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Oct. 23, 2017

    Daniel was great. I received a call within 15 minutes. Very friendly and helpful. Daniel fixed the issue very quickly and went beyond what was asked of him to do by installing Google Chrome for me. I would definitely recommend and use the service again if needed.

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    Verified purchase

    Reviewed Oct. 23, 2017

    Total Defense is an excellent software package. I have received several bogus threats regarding the security of my computer stating that if I turn my computer off the hard drive will be erased completely and Total Defense has always come through with maintaining the integrity of my computer security. I would recommend it highly to anyone that has second thoughts.

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    Verified purchase
    Staff

    Reviewed Oct. 22, 2017

    My experience renewing went very well with Lori **. She was very friendly and professional. Took the time making sure I was doing everything right. After we successfully hooked up the one computer, Lori then took the time to do a second computer. All went well and I was very happy with Lori help. Thank you.

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    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Oct. 21, 2017

    I had to call customer service for assistance in installing my anti-virus program. The agent was knowledgeable and able to help me within a couple of minutes. He was courteous, respectful and professional. My software seems to be working well and I am very happy with the product and customer service.

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    Verified purchase
    Process

    Reviewed Oct. 20, 2017

    I couldn't update the software, Dan took control and fixed everything on it. All good now and working. Will fix this on my other computers as well. Dan made my experience good and easy which is what I like. I would recommend this program to anyone based on this experience. Thanks.

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    Total Defense
    Response from Total Defense

    Glad all is working well! Thanks, Brent!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 20, 2017

    Daniel guided my laptop remotely to install the correct subscription I renewed. He helped clean up malware I was not aware of. Kudos to him and your great support. Total Defense IS the best. Thanks. P.S. whenever I have had to contact tech support or "chat", the outcome is answered quickly.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 20, 2017

    She did a very good job. Fast and very friendly. Appreciate good service. She got right to business and went about it in a very professional way and won't hesitate to call again if we need service. Thank you again for your help.

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    Verified purchase

    Reviewed Oct. 20, 2017

    I inadvertently opened an email attachment that I should not have but, thankfully, it was blocked by TD. I phoned Dan at TD (who was extremely pleasant and helpful) to make sure that all was well and he was able to confirm, by accessing my computer, that the blocking action noted in the report meant that the offending attachment had been prevented from accessing my computer. I had already deleted it but he advised me to empty my recycle bin as well. I noticed, on the report, that a malware was blocked yesterday and Dan confirmed that it was also removed. These are the first unfriendly files I've detected on my computer in a very long time so I was beginning to wonder if the virus scan was even working but I will now enjoy the rest of my day knowing that it actually is.

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    Verified purchase
    Installation & Setup

    Reviewed Oct. 20, 2017

    Before I had Total Defense I had McAfee which slowed down my laptop significantly and well I decided to buy a new laptop along with new antivirus software and got Total Defense. And the first amazing thing was how easy it was to install Total Defense and I've had Total Defense for months now and it has not slowed down my laptop, not even during the scans or automatic updates. And well one of my favorite features so far is the protection it offers while browsing the web on any web browser.

    Before I had Total Defense I would get redirected to malicious sites which would cause my browser to freeze and I would have to restart my computer and I would end up wasting a ton of time which affected my overall academic efficiency and well not having to worry about malicious sites or pop-ups is like a breath of fresh air. So overall I would highly recommend Total Defense to anyone looking for antivirus software that does not hinder your computer's performance and offers awesome security features.

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    Total Defense
    Response from Total Defense

    Thank you for your great review Israel, and for being a loyal Total Defense customer!

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 19, 2017

    First and foremost, I don't ever take the time to fill out a review about my phone experience like the company ask me to do. However, this call was above and beyond my satisfaction. Lori ** was extremely helpful and patient with me! She was very thorough from beginning to end of the call. She also made me feel very comfortable as she had to connect remotely to my computer. I had a lot of questions, in which she patiently answered very complete and persist. I would like to say THANK YOU VERY MUCH to Total Defense and more importantly to Lori ** for your assistance and help today!!

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    Total Defense
    Response from Total Defense

    Happy to hear that you were delighted by your experience. Thanks, Sherry!

    Verified purchase
    Staff

    Reviewed Oct. 17, 2017

    Lori at Total Defense Cust Svc was extremely professional and congenial, assisting me with my renewal. Her handling of my issues, removed the stress of it. If all of your cust svc agents handle your customers as well as Lori, you will always have customer loyalty and return business. Not to mention "word of mouth" - Testimonials. Thank You.

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    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed Oct. 16, 2017

    Total Defense customer engineer, Felix, provided me with prompt and expert support, and quickly solved my installation problem. He was patient, polite and persistent - all I could have wished for from a customer support engineer. He is truly the kind of back-up support person that develops customer allegiance from inexpert computer users like myself.

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    Verified purchase
    CoverageStaff

    Reviewed Oct. 16, 2017

    My customer service rep was named Gary... He did an amazing job answering my questions about renewing my yearly subscription to Total Defense... It took just a few minutes to assure me that my computer was fully protected, and that I had nothing to worry about... As a senior citizen, he (and Total Defense) made me feel confident about my coverage. Well done!

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    Verified purchase
    Staff

    Reviewed Oct. 13, 2017

    Lori ** saved my day, she was so helpful.. I wish I lived by her. Made my day - professional and a bright spot. Will never forget her. I love PC tune up and just purchased anti virus with Lori's help.

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    Total Defense
    Response from Total Defense

    Thank you, Lorraine!

    Verified purchase

    Reviewed Oct. 12, 2017

    My experience with the Total Defense Antivirus Software has been exceptional on both my kids' windows laptops. My local PC Richards retailer where I bought my laptops highly recommended Total Defense for antivirus protection. I decided to purchase it as it came with a rebate and I could not be more pleased with the performance. It does not appear to slow down the laptops speed as other big box antivirus names has in the past. The best feature is the parental controls in my opinion. I can set restrictions on my children's laptops and allow certain websites domains like Minecraft for my son. I get automatic email alerts if they try to access social media sites or other non appropriate content based on the age settings or content selection checkbox options. Summary reports also get emailed to me weekly and the automatic antivirus updates are transparent. I would highly recommend Total Defense to my friends and family!!

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    Verified purchase
    Coverage

    Reviewed Oct. 12, 2017

    Tech support helped me set up Total Defense on my computer. When it was time for renewal, they extended me approx. one week before I had enough money in my bank to cover my next year subscription. Feel really protected with Total Defense.

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    Total Defense
    Response from Total Defense

    Thanks so much for your feedback, Catherine!

    Verified purchase

    Reviewed Oct. 12, 2017

    I have purchased many software programs to repair my computer in the past, but this application is awesome. I run it every time those guys in Seattle decide to push out security updates. TDS is an awesome software tool that keeps my older computer operating at peak performance. I couldn't believe the performance difference! You could actually see it!

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    Total Defense
    Response from Total Defense

    Thanks, Russ! That's great to hear!

    Verified purchase
    Staff

    Reviewed Oct. 12, 2017

    Total Defense is amazing. I use several of their products and have for years. They have stopped computer issues prior to problems and have been better than their competitors. The best defense on my computers I have used to date, period! I highly recommend their products!

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    Total Defense
    Response from Total Defense

    Awesome feedback. Thanks, Corina!

    Verified purchase
    Installation & Setup

    Reviewed Oct. 11, 2017

    There have not been any incidents since installing this product on my computer. Protects as promised, and I highly recommend Total Defense over the other leading software that is available. Staples introduced me to Total Defense, and I plan on renewing!

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    Verified purchase
    Customer ServiceStaffEase of Use

    Reviewed Oct. 11, 2017

    Every time that I have contacted customer service I have found them to be courteous, friendly and best of all, easy to understand. I have yet to hang up with my problem unresolved. The software is very user friendly. After setting up the scan, maintenance and update schedules the program can be hands free with Total Defense protecting my computer in the background. I have used Total Defense for 3 years and I’m totally satisfied with it.

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    Total Defense
    Response from Total Defense

    Thanks for your feedback on our support team, Kathy!

    Verified purchase
    Staff

    Reviewed Oct. 11, 2017

    It is better than any other one I had tried. Best for business and protection for your information. I really appreciate that you help and have helpful representatives. They are very nice people who are willing to help and do their best to help.

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    Total Defense
    Response from Total Defense

    Thanks for your feedback, Michael!

    Verified purchase

    Reviewed Oct. 11, 2017

    Total Defense works with you and your computer, like a silent partner, not slowing it down or otherwise competing for attention. In 3 years with using this product I am happy to say, that so far, I have not experienced a virus or malware issue.

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    Total Defense
    Response from Total Defense

    That's great to hear, Eugenia!

    Verified purchase
    Contract & TermsPunctuality & SpeedStaff

    Reviewed Oct. 10, 2017

    Lori was able to complete my renewal transaction as I was unable to do so on my iPad. She was very professional and timely in her responses. She reviewed my contract and was able to complete what I had not been able to do at home. She then went over the data again to make sure all was correct. She then emailed me about the transaction.

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    Total Defense
    Response from Total Defense

    Thank you for the feedback you provided on the support you received when calling into our support team!

    Verified purchase

    Reviewed Oct. 10, 2017

    Since I have signed up with Total Defense I have had no problems with my computer. I feel it protects and defends me from getting unwanted stuff that causes major problems. I highly recommend this service for protecting your computer.

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    Total Defense
    Response from Total Defense

    Much appreciated. Thanks, Beth!

    Verified purchase

    Reviewed Oct. 9, 2017

    I have several occasions where Total Defense has advised against opening an email or a web page - which I chose not to open - and then later hear that some of my friends received malware because their computer software did not protect them. I keep recommending Total Defense. I'm a believer.

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    Total Defense
    Response from Total Defense

    So happy to hear that you are pleased with the protection you are receiving. Thanks, Robert!

    Verified purchase
    Staff

    Reviewed Oct. 6, 2017

    Upgrade to new product/AV issue - I have had to contact Total Defense support with issues several times over the years including a virus. They don't quit until they can resolve your issue, very knowledgeable, customer friendly, responsive and respectful. Their products have been serving our family with satisfaction for many years.

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    Total Defense
    Response from Total Defense

    Thanks for your loyalty, Jim!

    Verified purchase

    Reviewed Oct. 5, 2017

    I am loving this product. It protects up to five of my devices in my home. We have never had any virus or malware problems since using this product. I am very please to say I am using for my second year and will continue to use and will also suggest to friends and family.

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    Total Defense
    Response from Total Defense

    Good to hear! Thanks, Angel.

    Verified purchase
    Staff

    Reviewed Oct. 4, 2017

    My experience with Lori a representative/technical support adviser was extraordinary. She was well informed and knowledgeable about the total defense operation. She knew what questions to ask me to assist me with my issue in order to get it resolved. Lori helped resolve my issue in a timely fashion and was very courteous. Her ability to navigate me through the system gave me confidence in utilizing Total Defense as my MAIN "Total Defense" to protect my devices.

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    Total Defense
    Response from Total Defense

    Glad we were able to assist. Thanks, Gwen!

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 2, 2017

    I had to renew my subscription to Total Defense and had an issue because of residual files left on my computer. One easy phone call to TD was all it took!!! I didn't have to wait on the phone for a long time and my Agent was soooo nice and very helpful!! Thanks Total Defense for having my back!!!

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    Total Defense
    Response from Total Defense

    Awesome. Thanks, Arlene!

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 2, 2017

    Not only did I just renew this great product, I had a great experience with customer service in particular with Lori **. She was patient, friendly and helpful with me so I understood my product and billing. Lori is a great asset to Total Defense. Thanks Lori, you’re the best!

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    Total Defense
    Response from Total Defense

    We're delighted to hear that you are pleased with the service you received. Thank you, Frank!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Oct. 1, 2017

    I researched online, checked the different companies out, liked what I read from Total Defense and have been with them ever since. I’ve been with them since 2013 when I bought my desktop. I liked that I could purchase their product online and they didn’t have any extras which they tried to get money out of me for. It was their product and only their product. I have the unlimited internet security and it’s for $79.99 a year, which is an excellent price. It’s protected my computer and it lets me know when there’s something wrong. I’ve only had to call their team twice. The first time was when my subscription wouldn’t renew online. The other time was a week ago. I had an alert come up which said that my computer wasn’t secured, that the product needed updating, but it wouldn’t let me do it. Their tech fixed the problem within seconds, though.

    If you don’t have anything on your computer, get Total Defense because it’s an excellent service and they always get back to you right away if you send them a message. When purchasing, just follow the directions and make sure to write down your key once you’ve subscribed and punch that key in and it does everything else for you. Overall, their people are very polite and they go out of their way to help. I’d recommend them to anybody.

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    Total Defense
    Response from Total Defense

    Thanks for your detailed feedback, Crystal. Much appreciated!

    Verified purchase

    Reviewed Sept. 30, 2017

    Thanks to your product for the protection of my PC. With so much deceitfulness happening in today's day and age, it is wonderful to have a product that is dependable. I am not technologically inclined, so I depend on your technicians for any questions or issues that I encounter.

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    Total Defense
    Response from Total Defense

    We're delighted to hear that you like our product. Thanks, Susan!

    Verified purchase
    Installation & SetupStaff

    Reviewed Sept. 29, 2017

    After several attempts I was unable to complete the installation. So I Called Customer Support. A very nice and competent man spent the necessary time to solve the problem and complete the installation. He was professional, well mannered and very competent.

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    Total Defense
    Response from Total Defense

    Thanks for your feedback, Bonnie!

    Verified purchase
    Coverage

    Reviewed Sept. 28, 2017

    The product is quality. I used to be a Firedog technician at Circuit City, and have experience with nearly all AV software there is. As such, I have had at least one, albeit even small, complaint about each software. For a long time I personally settled on Webroot, but finally ran into issues with the firewall and saw a few malware slip through. I have ZERO complaints after years of using Total Defense. I have never had a single thing slip through nor have I had any glitches.

    The only recommendation I would give to the developers is make it more gamer friendly as, albeit rarely, I have had the software interrupt a game. The only other possible feature addition I would like to see is a SSD mode for the tune up software to avoid superfluous defragmentations on these drives. However, this is well above and beyond as the software is already fantastic! I love the 3-year subscription option and the large number of licenses for the ultimate edition - which is not very well marketed, but a pleasant surprise - so to cover all of my devices!

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    Total Defense
    Response from Total Defense

    Excellent feedback, Josh. Thank you!

    Verified purchase

    Reviewed Sept. 28, 2017

    I have had 360 for years and when my computer went down with driver issues I was forced to get a new computer. With the new computer came Total Defense as part of the package. With 360 I would have to spend more money for a separate malware program. With Total Defense it came with the package. So I did not have to spend any extra money like an extra 100 dollars for a malware product. I thank Total Defense for putting in the extra mile in their product, and look forward to many years of use.

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    Total Defense
    Response from Total Defense

    This is valuable feedback, Gordon. Thanks so much!

    Verified purchase
    Customer ServiceEase of Use

    Reviewed Sept. 28, 2017

    Always rec'd a quick response from customer service, I've had Total Defense for a long time and it works great, update are great, and it doesnt slow my pc down at all, not a memory hog. Easy to use. Would recommend it to anyone, I have it on three different devices.

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    Total Defense
    Response from Total Defense

    Thanks, Bert! We're delighted to hear that you are happy with our customer support.

    Verified purchase
    Staff

    Reviewed Sept. 27, 2017

    I have called the help desk several times. They will sign onto the computer and help with many tasks. Very nice and helpful on every occasion. I would recommend to anyone looking for a good Virus Protect and PC Tune Up.

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    Total Defense
    Response from Total Defense

    We appreciate your feedback, Estelle!

    Verified purchase
    Process

    Reviewed Sept. 27, 2017

    I love this security program. It scans automatically and give a report of what was scanned and any problems that were found. I think this is the best program for security I have ever had. I would highly recommend this to anyone looking for a security program for their computer.

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    Total Defense
    Response from Total Defense

    Great to hear! Thanks, Dave!

    Verified purchase

    Reviewed Sept. 27, 2017

    I enjoy the features the safety program gives, and the thorough scanning it provides. I love how you can use it to guard your child's online experiences. The parental features are more direct in keeping your child's internet experience limited, but also giving them the range they need to do certain school assignments.

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    Total Defense
    Response from Total Defense

    Thank you for providing your feedback on our parental controls feature. Much appreciated!

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Sept. 27, 2017

    I was unable to install TD on my laptop because I had already downloaded it for three computers. I attempted to remove the computer I no longer owned and I received a response that the removal was successful. However, when I attempted to download it again, I received the same "too many computers" response. Your customer service rep was able to remove the inactive machine.

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    Total Defense
    Response from Total Defense

    I'm glad our support team was able to assist. Thank you, Leslie!

    Verified purchase

    Reviewed Sept. 27, 2017

    I have been using this Program/Protection for several years now and have never been disappointed! Highly recommend Total Defense. If you're looking for a reasonably priced Security Software then Total Defense has what you are looking for. I will continue to renew my subscription annually, even in the case of buying a new computer!

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    Total Defense
    Response from Total Defense

    Good to hear! Thanks, Scott!

    Verified purchase
    Process

    Reviewed Sept. 27, 2017

    Total Defense has been great for my company. Have it on all of our computers. Very light on our computers and keeps us well protected. Updates are regularly done automatically and have very high confidence that the program will do its job. Highly recommend it.

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    Total Defense
    Response from Total Defense

    Great feedback, Todd. Thank you!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 26, 2017

    I have been a customer for about a year now. I would not want to go to any other support system. When I call with a problem I always get a English speaking person whom I can understand, and they are always very patient with me when I don't know the terminology for the computer. It is amazing what a technician can fix over the phone. They have 24 hr. service so if I have a problem at night it WILL be taken care of at that time. I would definitely recommend the support system to a friend and rate this as 5 stars.

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    Total Defense
    Response from Total Defense

    Great feedback. Thanks, Dawn!

    Verified purchase
    Price

    Reviewed Sept. 25, 2017

    We purchased Total Defense virus protection a few years ago when we purchase a new laptop for our daughter. We have used it ever since. It's easy to renew online and they now have an option that will send you a reminder email and you can pay directly from your visa/debit card from your checking account if you like. We have over 3 computers/tablets and devices with Total Defense on each of them. This also lets you see when updates/defragmentation and scanning for viruses have been completed in each device. It's reasonable and comparable pricing to other virus protection which makes it worth it. Plus you can add an unlimited number of electronic devices for the virus protection as most other ones only provide you with it being on one computer.

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    Total Defense
    Response from Total Defense

    Thanks for your valuable feedback, Rebekah!

    Verified purchase

    Reviewed Sept. 25, 2017

    Well all I can say is that Total Defense has been keeping my computer up and running with no problems for a number of years now and for that the fee is very little compared to paying someone to fix it. So I am very pleased with the service I am getting.

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    Total Defense
    Response from Total Defense

    Thank you for your loyalty, Bill. We're delighted to hear that you are pleased with our service!

    Verified purchase
    Customer ServiceProcess

    Reviewed Sept. 25, 2017

    So happy I have this program on all my devices. I originally got it for general protection on the internet but it is so much more. I know I have been protected from phishing emails and texts and it also provides a great online backup service in case my computer is compromised. If I have any questions their support service is excellent! We will continue to have this program for a long time.

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    Total Defense
    Response from Total Defense

    Thank you for your loyalty, Theresa!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 23, 2017

    I travel a lot and take my notebook with me of course. Total Defense makes me feel safe wherever I am against hacking and other unwanted intrusions, they continually give me updates. Also when I call them they're right there & very patient & solve whatever problem right away.

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    Total Defense
    Response from Total Defense

    Great feedback, Ingrid. Thank you!

    Verified purchase
    Installation & SetupPunctuality & Speed

    Reviewed Sept. 22, 2017

    Easy and powerful software. Nice support, solves problems fast, using simple instructions. I would recommend (and I've done it) to anyone. I'm using it on 3 PCs. But, since I'll install one of them with a Linux based operating system, I would very much like to use Total Defense under Linux using my license: is there any chance to have a Linux version?

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    Total Defense
    Response from Total Defense

    We appreciate your feedback, Paolo!

    Verified purchase

    Reviewed Sept. 22, 2017

    Since I purchased Total Defense back in April of 2016 I have been able to protect several of my devices. I have not had any issues and very much like the product. I would recommend Total Defense to my friends and my family.

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    Total Defense
    Response from Total Defense

    Much appreciated, Tamara!

    Verified purchase

    Reviewed Sept. 21, 2017

    I have been using this product for six years and have always found it very easy to upload the renewal each year. So far I have never had any security problems and would thoroughly recommend the product for computer users such as myself, being a Senior citizen who like things to be easy to understand.

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    Total Defense
    Response from Total Defense

    Thank you for your loyalty, Eduardo! We appreciate your business!

    Verified purchase

    Reviewed Sept. 21, 2017

    I've been using Total Defense for about 9 years never had a problem. It protects from viruses, if there are any threats it quarantines them. I can also protect up to 3 computers with my purchase. You also have privacy settings for those who have kids and are concerned on the pages they go to.

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    Total Defense
    Response from Total Defense

    Thanks for being a long standing customer, Jessica! Your loyalty is very much appreciated!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 21, 2017

    Called to renew as email advised subscription was expired. Tried to renew online & could not. Customer service rep looked up account & advised me that my subscription was not expired & email was sent in error. He apologized for that. Took only a couple minutes & he was very helpful.

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    Total Defense
    Response from Total Defense

    Thanks for your valuable feedback, Julie!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 21, 2017

    I have had Total Defense for several years and it has been excellent protection on several computers. I have called the telephone helpline and always have good results and kind, understanding staff. I highly recommend Total Defense for protection without worry or hassle.

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    Total Defense
    Response from Total Defense

    We're delighted that you are pleased with our support, Constance!

    Verified purchase

    Reviewed Sept. 21, 2017

    Total Defense gives you the satisfaction of being protect and recovery on your device. Could only translate to the manufacture's problem. But your system and application online run in theory. Perfect. Total Defense! It would not be execellent free will to condem yourself to firewalls that react inadequate. Suffice the solution and I am proud to be part of the TOTAL DEFENSE family. (L.B.E.)

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    Total Defense
    Response from Total Defense

    We're delighted that you are happy with the product!

    Verified purchase
    Installation & SetupPrice

    Reviewed Sept. 20, 2017

    I am very pleased with the quality of service I receive from Total Defense and the cost of that service. I have yet to have an issue with their product and it is easy to install and use. I have installed on two phones and a computer with ease and I am far from being tech savvy. I find I have been relying on their notifications far more than I had thought I would but as I indicated, I am not a big user of modern technology.

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    Total Defense
    Response from Total Defense

    Always great to hear from our customers. Thanks, Scott!

    Verified purchase
    Installation & SetupStaff

    Reviewed Sept. 16, 2017

    I bought a computer from P.C. Richards and if you bought Total Defense, you get your money back after you installed it. I'm old and stupid when it comes to this kind of stuff so the team at Total Defense helped me out and we got it all done. I got it on all three of my computers, it easy to install and it works fine for me. The renewal is coming in six months and I'll renew it.

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    Total Defense
    Response from Total Defense

    Thank you, Donald! We appreciate the time you spent to share your feedback!

    Verified purchase

    Reviewed Sept. 16, 2017

    I have had Total Defense for about three years on my computer and it works great. Never had a problem. I even had my husband's laptop connected to it as he was having trouble with his free protection program and he is having no trouble, either.

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    Total Defense
    Response from Total Defense

    Good to hear! Thanks, Lois!

    Verified purchase
    Staff

    Reviewed Sept. 15, 2017

    In this era of online reliance it is important to have a virus software that you trust. TD is such a company - a valuable element of the company is their excellent and readily available tech support team. Recommend this software wholeheartedly!

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    Total Defense
    Response from Total Defense

    We love to hear from our customers. Thank you for your feedback!

    Verified purchase
    Staff

    Reviewed Sept. 14, 2017

    Had a problem with my computer the other night when a pop-up appeared explaining about a warning that I had a virus on my computer which scared my wife half to death and we didn't know what to do. We shut it down, and I called Total Defense the next morning. I talked to a very nice and very professional by the name of Lori, who guided me in what to do with my problem. She was very knowledgeable and she was going to e-mail some steps to correct the problem. I'm glad to have someone like Lori to help me out.

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    Total Defense
    Response from Total Defense

    We appreciate your feedback, Chris!

    Verified purchase
    StaffReliability

    Reviewed Sept. 11, 2017

    I bought this software a few years ago on my son's recommendation after being frustrated by a major computer manufacturer pushing anti virus software that sucks, on my new desktop. I have been completely happy with using TD, it does not allow my system to get the crap that is out there every day. I get constant updates in the background, and reports whenever I want them.

    With other family members using this desktop, it does not take much for someone to click up or on something that looks innocent but is really bad. TD protects me from unwanted guests, good peace of mind on my end. I would highly recommend this to anyone looking for an upgrade or to replace the so called "anti virus" software that is forced upon you. Some days I get multiple software updates, which tells me that the folks at TD are not asleep at the wheel.

    One final comment, my current and past desktop systems have not had any issues from bad software from this company, where in the past I have had from "updates" that were corrupt from other virus programs on the market. For the price of this suite, it's a small price to pay for the security of knowing my system is fully protected.

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    Total Defense
    Response from Total Defense

    Great feedback, Laurence! We genuinely appreciate it!

    Verified purchase
    Punctuality & SpeedEase of Use

    Reviewed Sept. 9, 2017

    I truly enjoyed using the Total Defense Unlimited software on my computers. It proved to be very effective in keeping my computers running fast & smoothly. It is easy to navigate & learn, & I would definitely consider trying this product again in the near future.

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    Total Defense
    Response from Total Defense

    We appreciate your feedback, Chris!

    Verified purchase
    Installation & Setup

    Reviewed Sept. 9, 2017

    My computers have been protected by Total Defense for more than years. I have never been affected by any viruses or malware etc. It is easy to install and then takes care of everything without any further thought or concerns to me. It is also competitively priced. I have it on all my family's P.C.'s and would not consider any other protection.

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    Total Defense
    Response from Total Defense

    Many thanks for your feedback, Dorathy!

    Verified purchase

    Reviewed Sept. 8, 2017

    Great backup when you need it, problems, service is more than willing to assist. Found it much better than the Norton I used to have. Recommend you try it, you can't lose, sure glad I did!! Have told a lot of people about it.

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    Total Defense
    Response from Total Defense

    Thank you, Annette! We appreciate the time you spent to share your feedback!

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    Total Defense Company Information

    Company Name:
    Total Defense
    Website:
    www.totaldefense.com