Total Defense Reviews

Thank you for being so patient and walking me through how to get my virus protection reestablished on my computer. I was surprised at not being placed on hold and having to wait for assistance! I was also pleased to have it taken care of with very little frustration on my part!

I recently renewed my subscription for my laptop and mobile devices, but it wasn't allowing me to update for my mobile device and kept stating that I only have 14 days left of service. I called and spoke with Carl. He was very clear, easy to talk to and got my issue resolved quickly. He informed me of the problem, which was the system failed to update, and promptly did an override to update my account on my mobile device. I asked additional questions which he answered respectfully, and made sure that both of my devices were updated. All is well now. Thanks Carl.

I recently had a great experience with Daniel **, Customer Support Specialist. He was friendly, helpful, professional, patience, and knowledgeable. He provided valuable advice. He. was able to fix my issue. It took a while and her was able to guide me through what I had to do, as he was able to complete the issue. Once again, Mr. ** was friendly and professional.” I would highly recommend him to anyone. Once again sir thank you very much..

The gentleman that helped me load Total Defense onto my new computer was very patient with this old lady who is not computer savvy. Thank you for making what would have been very frustrating on my own very easy. We will call again when my husband's new computer arrives.

My call was handled very quickly and professionally. I was impressed by how well he was able to understand what I needed and direct me in the correct way to set it up. To me the directions online were confusing but with his direction everything went together quickly. Thanks again.

John did an excellent job guiding this 73 year old clueless person through the process of adding Total Virus to a new laptop. He demonstrated a great deal of patience and did not hesitate to go over what I needed to do several times in order to achieve success.

Total Defense works so well, I forget it is there. But I got a new laptop computer to use in another room, and then wondered why it had an Exclamation Mark beside the fact that it was covering that computer. I called customer service and Carlos explained to me that I had to sign in on the new laptop to get it really recognized by Total Defense. I went to the new laptop and did that and now I don't have to worry about it. I do paid my Mediacom bill automatically each month and that provides the Total defense. I appreciate Carlos and Total defense.

Phone rep, Carlos was great, very helpful, walked me through adding my new device, very easy. I didn't have to wait long to get connected to a person on the phone either, so overall experience was great. Definitely appreciated the service all around.

I had an issue with Total Defense not working, so I called your help line and was treated nicely and given the solution to this problem in a very quick and easy-to-understand way. I certainly appreciate the great customer service I received today. Thank You.

Aaron ** provided excellent customer service, he made me feel like I'm top priority. He was knowledgeable and helpful and the process was smooth and efficient. I would highly recommend your company to my friends and family. Thanks Aaron.

Jean was very helpful and accurate. Didn't take him any time to fix what was wrong. He was patient, I even asked other questions about the app, he didn't even hesitate to answer. I appreciate Jean's kindness, he is an asset to your company. I hope all your employees are like him!

I was struggling to transfer my Total Defense to my new computer. Everything I was trying, failed. I called tech support as a last resort and I was connected with a kind compationate gentleman that I just found out was named Carlos **. He walked me through every step and very quickly. I had to apologize for being so computer illiterate but he was very understanding. I've had their service since 2018 and have been very happy with them. Thank you for all your help.

I have always trusted Total Defense to protect my computer and phone. They keep me informed as to what is going on and I like that. Today they refunded a payment to me because I had paid twice. I totally trust this company to do what is right. I will continue to use them for my protection.

Daniel ** was very helpful in resolving my payment problem. I am very pleased with the service and attention to the bank autopay problem. My monthly scheduled full scan is very reassuring. I will recommend Total Defense software to anyone and am please with your company.

When using the program I logged into it and got down to a message that indicated I had never run a scan. This conflicted with my home page (no log in) which indicated that everything was OK. I called support for help. They told me that the product was separate from the product I had purchased from Staples. That was the reason for getting the message "never scanned". That is confusing.

Prompt and thoroughly troubleshooting by Carlos on this issue. I am all set and appreciate how quickly and effectively he resolved my issue. I received an "Expired" message on my account and Carlos quickly remedied by pushing the last update through as it had failed to update originally.

I called since I had what I thought was a "bug" in my laptop, and I was fortunate to have Carlos ** answer my call. I'm not computer literate, but he knew what I was trying to say. He told me what to do, as I followed his instructions. I then allowed him to enter my computer to clean it up and he did a wonderful job. Carlos was so nice, polite and understanding. He was a pleasure to talk to and was a blessing. I'm so thankful for him, his knowledge, and his help.

Jean was great and quickly resolved my issue, thanks! The Total Defense product works wonders and I feel 100% safe while using it. I love the fact that you can connect up to five devices with the one subscription which to me is a great deal. The customer service overall is a wonderful experience. They are very quick to look into your issue and resolve it.

I have worked with Carlos ** a couple of times. He has always be timely, accurate, and compassionate with me (I'm not a techie at all!). He is a credit to the company. If I have any problem in the future I will confident when contacting him. In the event that he is not there, I hope his colleagues are as helpful as he is.

Daniel did a great job. Hackers messed up my laptop and I've been fixing things for more than 3 weeks. Daniel was very friendly, knowledgeable and re-installed total defense and removed the other the hackers put on. 3 weeks of challenges and Daniel made this the easiest problem to fix yet. THANK YOU, Daniel!!! PS: My email address is **. Not the one listed above. Please change.

Carlos was friendly, professional and patient with me. He found my account, sent me the reset password link and walked me thru the steps to get the software installed. He waited until I was comfortable with what was downloaded before we ended the call. I REALLY appreciate being able to speak to a human!

One of the most straightforward responses to an inquiry. My issue was answered and solved in minutes. Software was moved to this machine using PCMover. It was not automatically reinstalled. The use of links in the email to do what was needed is brilliant.

Today, Carlos put my mind at ease! I had several questions and he expertly answered them all. Being a senior, I also asked for a discount, which he kindly granted! Thank you, Carlos and all behind the scenes, for keeping us safe! We've been happy customers for years. God bless you all, Denise

I called with questions about something that was happening with my computer. It was not something that Total Defense protects against. However, I was given good advice from the staff member that I spoke to anyway. He was helpful and made me feel confident that what I was doing the right things to keep myself safe.

In calling your support center today, I spoke with Aaron. He was great and took the time with me to explain my questions regarding Windows 11. He was most professional and knowledgeable and I definitely understand what I needed to with respect to Windows 11. Aaron invited me to call with any further issues or concerns.

Yes, he explained everything to me on the phone my old account was not activated and I had to use my new email address and you explain that to me. He said that I need to log into my new email and password and I did that and everything. All my devices up running and everything is great. He said, "If you have any issues, I mean call back or I could go on the website to find out any other issues that I have. I thank you very much and I appreciate everything and have a blessed Fourth of July. Bye-bye.

After getting continuous renewal notices from Total Defense, I began renewal process with Aaron ** -until at the end of the process, I noticed I already have a LIFETIME Situation from Staples for Total Defense. Aaron then quickly began a credit back to my account for the money I spent.

Called Customer Support to change account info. Rec'd very good help from Aaron **. I appreciate Aaron waiting until I found information in order to change account in order to pay bill at a later date. I, also, appreciate Aaron's cooperative patience as I looked for info needed so he could initiate change on his end.

Was having trouble installing mobile version of Total Defense but it wasn't accepting the product key. Aaron assisted me and was quite patience with me. He also noticed that I had purchased a mobile version of Total Defense. He said my existing Premium license covers mobile installs. He said he would get me a refund for the mobile version as it wasn't necessary. That made my day and instilled trust in Total Defense company. It's refreshing when Customer Service is looking out for their Customers even when they don't have to.

Thank you for your help in setting up the Total Defense program on my new computer and getting the junk pop-ups to stop. I love how the program keeps my computer safe. Your rep was easy to work with and understand, and I appreciate his help. I now have the Total Defense program running on all my computers and my cellphones.

Daniel was very helpful in guiding me through the process of installing Total Defense on my new computer. He was clear in his directions. I never would have figured out that I had to uninstall another antivirus program that had been installed on the computer before my purchase. Good job!

Dan was very patient with me as I am computer illiterate and he explained that I did not have a password and didn't need to go to My Account as Mediacom was the only one who can get into my account as a security thing.

Carlos was patient, extremely helpful and answered my questions with kindness. Very helpful since I am a beginner in learning more about technology. I have already recommended this service to others. Lot of younger people find it a bother to be helpful to someone in their sixties. Carlos did not.

I was having a bit of trouble of renewing my subscription and I called the customer service dept and Carlos ** was very helpful of me completing the process, I have been a customer for about 3 years now and have been very satisfied with Total Defense... Once again Thank you Carlos for helping me.

I received a notice that my card had been denied for an automatic payment to Total Defense. A new card had been sent to me, so I entered that information on their site, only to be told it was declined. I called the credit card company, to learn they had flagged the transaction as fraud. Once I assured them that I had made the transaction, they removed the fraud title, and the payment was honored.. I immediately called and talked with Aaron again to let him know that the problem had been resolved. He checked to let me know that my payment had, indeed been approved. Thanks to Aaron for being so helpful!

I saw my newest computer wasn't scanning but knew I'd installed TD, or thought I had. Apparently, I had installed the wrong TD, so the device wasn't scanning as I thought and was not showing up on the list of devices on an older computer, which listed more devices. So after thinking everything was fine, I suddenly saw everything wasn't fine, and called TD. Jean ** took control of my PC and fixed the problem. He was very efficient and professional. My tech anxiety is now relieved and I can rest.

Daniel was more than cooperative with me and very patient with me, thank him for helping me. He helped me so much with the renewal and my computer. I didn't know how to do it and he was very helpful with me. I was very happy with him and his experience.

Jean is very helpful and friendly. He walked us through the process from beginning to end. He listened to what we need and resolved from then and there. We have question first on the automatic renewal, then end up with a lot of questions and he happily help us. He send us emails to how to uninstall, set up and download the application.

Dan was great completing my request through Total Defense. He addressed the issue and completed it. Thanks Dan and Thank You Total Defense. I have been with Total Defense for many years and feel secure that my PC will keep running great. I will continue to use and keep this defense system. Chuck

Daniel was awesome. Very knowledgeable and patient. He helped by going into my computer and saving much time and aggravation. I would recommend this product to my family and friends. Daniel deserves a good review for his kindness and patience with me.

Carlos ** was very professional and helped with my needs.. Your team has always been great to deal with, and I plan to continue to use Total defense for years to come. It was a pleasure speaking with Carlos **. I appreciate all that your company does and the services to give me peace of mind.

I needed help changing to a new computer and he was very helpful. He was easy to talk to on the phone and I could understand him very well. The session went very well and I am happy with the treatment I received.

Dan was very helpful in taking the updated information for my billing and payment for Total Defense and I appreciated his attention as I prefer speaking to individuals versus navigating the internet to update information. He also asked if there was anything else I needed. I also appreciated the report from Total Defense when my computer is serviced and the additional resources available for your customers. Thank you.

After several Windows updates Total Defense had been deleted from my computer. At that time I found that I was unable to reinstall on my own. Jean was great. He was knowledgeable, courteous and patient and resolved my issues in just a few minutes. I am still very happy with my Total Defense choice and have come to trust them completely.

Aaron knew what he was doing, and he did it really well. He was patient with me and understood when I had trouble understanding his instructions. He was very professional. I now have Total Defense on my laptop. I have used it on the laptop, and it is working as it worked on my desktop.

Dan was very attentive, listened to my concerns, and did everything he could to address them. I appreciated his time. I will continue to utilize Total Defense, as it has been a good anti-virus company (for the last 5 years or more I have utilized them), and their customer service has been fantastic.

My monthly scan was not working. It should have taken less than one hour, and it was taking 7 hours. Aaron ** was able to help me fix the problem. He had me close out of all open programs and then use the restart button for the computer. When I got into the Total Defense again it worked. Thank you.

I called as I set up a new Android phone and wanted the Total Defense protection on it but it said I reached my total free devices. I uninstalled on old Android phone but it kept telling me I was over the limit so I called and spoke with Mike at Mediacom and he gave me Total Defense phone number and to mention that I was a Mediacom customer. Jean ** Customer Support Specialist, had me log out of the app on my new phone and log back in and then it worked. I totally appreciate all of Jean's help in this matter!

I appreciate Jean taking over the computer and installing Total Defense for me. I know I couldn't have done it alone. I got stuck on removing the prior virus protector but like a whiz Jean took over and uninstall all the components of the previous app. Jean was kind and very patient with me and I do appreciate that also. Great job! Thank you so much.

Carlos was very helpful, answering all of my questions and inquiries. He signed onto my computer at my request to be sure I successfully removed malware detected earlier today by Total Defense. The software has been working very well to keep my computer and our family safe. No Complaints and I will continue to renew. I also use Total Defense on our cell phones and tablets.

There was a problem with my purchase, my credit card has been charged 3 times and I only wanted one subscription. I called and Carlos was on the other end. I explained to him and everything was rectified, thank you very much Carlos. Very knowledgeable and helpful. Problem solved. He stayed on the phone with me prompting me what to do and it was so easy.

My aunt is not a big computer person, and only gets on once in a while, she was having issues getting in, when I noticed that said the subscription had expired, called to get help with this, seeing it was not expired, and with help, found the place to log on and Presto it was fixed, THANKS TEC SUPPORT.

I accidentally clicked on a possible scam/virus site on Facebook..My screen was showing to call Microsoft to fix it....I call Total Defense immediately and got Aaron ** on tech support...He gave me several steps to correct the problem...#2 step was shutting down and restart...and so far so good..Once again Total Defense came to my rescue...Thank you Aaron and Total Defense..Mike D

I received e-mail that my auto pay could not be completed due to account information. I had updated my account when I had a new card issued some time back. My bank checked with me when auto pay was attempted checking validity of the request and request for payment did not go through before the bank inquiry. The individual I spoke with checked into the situation and his payment request was accepted. Individual was very helpful, and quick to resolve my issue.

Total Defense needed to work correctly. Dan finally got it fixed properly. He deserves a nice pay raise. I am a long time total defense customer, and appreciate all you do for me, especially when I have technical problems, as I am a dummy when it comes to fixing or correcting problems on my Mac book pro

Carlos ** was very professional and knowledgeable when handling our call, he quickly helped us in removing ultimate security package and send us link to install the premium security package...we explained how I accidently purchased the premium not knowing I was subscribed to auto-renew. Long story short I'm protected again with premium and canceled the ultimate.

Carlos was professional and friendly. He was extremely helpful and patient. He listened to my complaint and guided me on the nest way to do the new install. He stayed online and connected in order to better assist with the install as I continued to experience issues. He stayed connected until the install was successfully completed.

I had not attached: the correct receipt for the product, the customer service agent was quick to assist and entire issue took less than 10 minutes to resolve. I received a follow-up email after I submitted the new receipt and was told I would get a follow-up email if needed!

I was very pleased with your rep. Laura. I haven't had good customer services for a long time. Laura helped me step by step. Wonderful customer service! Good product. Great service. I am very happy with the customer service I received. Thanks Laura.

My phone wait was very short which to me was very surprising, and the agent knew exactly where I was having the problem before I even explained. Agent was quick to solve my issue and kind and patient as I am not user savvy. Received the technical help I needed and learned some things while in the process. Thanks to the agent's patience. Thank you

As a long time customer, I called in for any discounts to my subscription. Dan assisted me with an additional discount to continue my renewal. Your product has worked on all my devices for many years and now will continue for another three years. Since there are other programs on the market that claim to be better but your Total Defense works for me without complaints.

Spoke w representative Laurie M. She was very helpful and resourceful in assisting me with downloading my Total Defense Premium Internet Security on my new laptop. She also assisted me with updating my payment card for my auto renewal. Been a Total defense user for about 9 years. I am very pleased with the product and representatives like Laurie M. Thanks, Tim **.

I’d like to mention Carlos ** for his incredible kindness and help in my situation with my rebate. 10/10 experience, he was very nice the entire conversation and explained everything super well which helped me understand what was needed on my end. The claim process to manually submit the rebate was simple and efficient, and the instructions were easy and understandable.

I called and TD Support Svs Specialist/ Rep Mr Carlos answered my call. He was eager. Willing. Professional. Knowledgeable. Very helpful and explained everything to me for my personal understanding as my concerns/questions regarding my problem I was having with trying to get your software application to run properly as it should and Carlos was alert. Fast to fix any problem that pertained to my purchased subscription. Timely and to my satisfaction and knew Total Defense (TD) products/ policies very well. I found very experienced and very professional. He was congenial. Easy to talk with and answered and resolved all of my issue and concerns providing expert assistance while providing TD customer (me) in layman terms for my own understanding while fixing any problem.

I have free protection for my mobile phone and do not need another one so I cancelled the mobile one I do not need it but Mediacom gives me a free Total defense app so I do not need another and the credit card you have on file should be removed and do not put the app on my phone. It does not need it. Please cancel the mobile device account. Thank You and please confirm that it has been cancelled.

Carl was very nice and helpful. Our card was lost and we needed to update our debit card with you. It went through just fine. Now we need to run a scan but cannot find the icon or app on the laptop. Can you tell me how to find it?

Carlos ** was very professional, friendly, understanding, quick, knew his job and help me resolve my situation. I thought I had changed my credit card and took off the auto renewal, but I guess I didn’t and Mr. ** was very understanding. He was not a foreigner from India that I could not understand and made my experience very satisfying.

Carlos was very helpful with helping me reset my android's Total Defense anti-virus back up. He was very pleasant and professional. I'm very glad we have chosen total defense for our anti-virus. We have relied on total defense for our anti-virus for quite a few years and have never had our information hacked.

I called for assistance with my renewal and to see what other options were available. I got Carlos ** on the phone. He was very helpful, patient, kind and knowledgeable. He answered my questions and assisted me with my renewal. I cannot express enough how pleasant he was while helping me. He is definitely an asset to your company.

Aaron ** assisted me today with renewing my membership and I wanted to take the time out to say he was extremely courteous and accommodating and not to mention very friendly. It is very comforting knowing that there are still individuals that are willing to assist that are helpful as well as very knowledgeable!

Love using Total Defense, I feel so safe using it and protected too on all my devices. The CSR was awesome. So polite and listened to all my needs and helped me in solving everything that I needed. He is so professional and knows what he is talking about. He is an asset to your company and deserves a raise, which I hope he gets too. He also deserves kudos too.

Daniel was very helpful and walked me through the process of changing laptops. He was knowledgeable and very polite. Also he gave me time and did not rush me. I would say a perfect 5 and you are fortunate to have him representing you. Working on a help desk is very difficult work in addition to not being able to see the customer to communicate.

I called to learn how to add my licensed version of Total Defense onto my wife's PC, thus eliminating two separate versions and two separate payments. The tech was very helpful in explaining the process and he also emailed me the steps required. The tech was very courteous and professional to me on the phone..

Great customer service!! Very knowledgeable and helpful! I would highly recommend him. He was extremely patient and professional as well as giving me a discount! This discount is very helpful as I am a senior citizen living on a fixed income! I’ve had Total Defense for a number of years and I’m very satisfied!

I bought a new computer. When the files were transferred from the old computer to the new computer my Total Defense program was not transferred. I needed help in getting the rest of my subscription on to my new computer. Dan was most helpful. I was able with his help get my subscription transferred quickly and easily.

Carlos ** quickly addressed my rebate issue with a professional and friendly approach. He also followed up promptly via email to confirm next steps. The problem with a technical issue on the rebate site that should be addressed. I am pleased with the outcome! Thank you, Carlos!

Daniel was exceptional. He listened and gave clear directions. He was persistent in solving my problem as if it was his own personal problem. He followed through and found a solution to my situation. He is a great representative for your company and a talented problem solver! My computer is now protected thanks to his persistent efforts. Thank you!

Carlos ** was very helpful and was pleasant to work with. It was a pleasure working with him, the way he took his time with me. If at all possible, I would like to request him in the future when I ever have a problem. I was very pleased with the scan. I would recommend Total Defense to all my friend and family.

The man was nice and very helpful. He helped me through the process and got me started. Am glad we have this process to help customers with going through the web and loading the software and keeping the account and keeping the password and helping me with loading the software

I really appreciate Felix's assistance. He was very helpful in changing payment info for my auto renewal. I have found Total Defense to be a very helpful program that keeps my computer running smoothly. His understanding and knowledge represent an asset to your company. I plan on continuing Total Defense in the future.

I’m not very good at reviews, don’t really like leaving reviews But today I must say thank you to Daniel. He was very knowledgeable, patient, friendly and helpful in helping me install my Total Defense on my laptop. Thank you 🙏 for your help. I greatly appreciated your knowledgeable and help. Thank you.

Jean Michel ** from your customer care center. Was very helpful, and took the time and walked me thru the process. He was polite and patient, very good customer service.

Laurie was very patient and friendly! Resolved all the issues I was having. So glad to speak to someone who spoke clearly and without a thick accent. And knew exactly what she was doing! Thank you Laurie for all the assistance. Hope all the customers get you or someone as competent as you when they call. Bob

I have switched to Total Defense as Antivirus - from Norton. (see my review on Norton). First of all - Total Defense Support pleasantly surprised me: I have downloaded FREE Trial and sent the request for help on Saturday, and was not sure if I am entitled for support at all. I received the reply immediately, saying that on the first day after weekend I will receive the answer from Support team. First thing on Monday I got comprehensive answer (Carlos **). I asked another question, and I got another comprehensive answer within minutes. Secondly - the very first scan by Total Defense Free trial version - detected virus (the file location and registry entry), which Norton had not detected during 4 months.

Service rep Dan was very professional and helpful in dealing with Total Defense cost of program and renewal program. I have been with Total Defense for several years and appreciate the courtesy shown to me. It is that type of service that helps me to determine if I was continue with Total Defense.

I called in to renew my subscription and the gentleman who helped me was phenomenal. I mean 5 Star excellence. I've been with Total Defense for several years and they are fantastic! I highly recommend that you check them out when you get fed up with all of the other security companies. God Bless!

Daniel was most knowledgeable and helpful. He helped me through the install process (I am someone who is computer illiterate). He is an asset to your organization and should be recognized as such. I am a most SATISFIED Total Defense customer as a result of his quality service... thanks Daniel for your help!

Absolutely totally satisfied. Carlos ** gave total knowledge to handle my problem. Thank you again Carlos. You made me totally understand and aware of the errors that I was making and in the process saved me money. I really appreciated his cordial words and his simplicity to make me totally comfortable.

Daniel was polite, helpful, patience and respectful. His tone reassured me that everything was good and my subscription was still active. He treated me with the utmost respect and didn't talk over me. His came over as if he was delighted to help me resolve my issue and cleared up any other concerns that I may of had with my subscription.

Carlos very informative and took care of my questions. I was glad that I was not passed to another department, he asked kindly to hold while he asked the questions. It was not long before he returned with the answers I needed. He stated that he would follow with an email and was surprised to find one just as he stated. Thank you.

Great job by Carlos with my support question. I called in and got connected immediately. Carlos was on the line quickly and able to identify and address my support issue while renewing my software license. I was up and running quickly with a few simple steps. THANK YOU.

Daniel P was a great help and support. He was very informative in guiding me through the rebate refund process. His customer service was welcomed and appreciated. He did not rush or spoke over me while we were communicating over the phone. Great customer service. 👏👌👍Thank you. Thank you.

I spoke with Laurie **. She was very helpful and kind. I so appreciated her helpfulness and understanding. She helped me walk through all the necessary steps to update my account. My husband passed away back in August, and I needed to update my account. Thank you Ms. **. Sincerely Martha **

Daniel was more than helpful in answering and helping me with my question about the rebate My Total Defense Ultimate. I purchased a HP laptop, I am an Apple owner, tried to get rebate thru the HP.. Instead I loaded it on my iMac. I also registered and also loaded Total Defense on my iMac.. I will also load it on the HP laptop. Need a little refresher course on PC laptop..

I appreciated Carlos's patience helping someone with very limited computer knowledge removing an old program and installing the Total Defense Premium Internet Security I had just purchased. There was absolutely no wait time in reaching a technician who could provide help. He was very polite and walked me through all the steps.

Your representative was extremely helpful in renewing my subscription and very patient. I was having trouble with my phone because I could not hear him clearly. But it worked out ok because of his patience with me. He made things very easy and was very nice. Thank you for all your help.

Carlos **, the customer service specialist was extremely helpful in quickly resolving the issue that I had with installing the Total Defense Ultimate Internet Security. He was very professional, courteous and polite and I appreciate that he was located in the United States. The product is also very, very effective.

My experience was with **. I had submitted the wrong information through the original photos so I was denied the rebate. I spoke to ** and he was extremely friendly and polite. I was able to rectify this by submitting the correct photos and I should receive my rebate check in approximately 2 months. I am happy with my customer service experience.

I am a retired school teacher, so I not gonna have a lot of business things on my computer, but I do want it well protected and from what I’ve read it Total Defense premium. I think that my computer is going to be well taken care of and checking on how it’s working will not be too complicated for me to understand and look at. I did require some technical assistance in the beginning of the process and was very pleased with the attention and the kindness that was afforded me during that process. I will recommend this to others in my family.

Representative was very nice and gave me step by step instructions on what to do. He thanked me for contacting customer support and told me if I have any issues or if I have any other questions or concerns, to contact customer support again. He had a very calm voice. Thank You.

Dan was very helpful and patient with me. Everything is working fine now. Total Defense is up and working properly. This could have been a frustrating experience and instead it was quite pleasant. Thank you to Dan. Have a great day! Stay warm.

Aaron ** assisted and helped re-register my Total Defense program. Somehow it was not re-registered properly with Staples PC Tune Up done last October. I greatly appreciate Aaron's help and figuring out the issue. Thank you.

Laurie was very helpful in assisting me with updating my credit card with Total Defense. She was very patient and kind. I am reluctant to put any credit card information online, and Laurie understood. She was empathetic and eager to help. Laurie is definitely an asset to the Total Defense team.

Laurie ** was a great help to me. She was willing to call back at a provided number just to ensure that I’d have my issue resolved. I had a proper issue regarding my rebate, but with efficient timing and a listening ear Laurie provided me with the quality of assistance I needed. It made my day!

It was a pleasure to work with Daniel. It took longer to give him access to my computer than it took to notice the problem. I'm very grateful that my fix was as simple as my email address. Grateful that other two techs I worked with. Both of them took the time to give me solutions. Thank you guys, I feel protected.

Extremely knowledgeable and polite. Customer service was very helpful and this client appreciates the courtesy. The rep could not provide me with any of a discount than he did and that too was appreciated. If there were any other items he could have helped me with, I am sure he would have. THANK YOU FOR HELP.

I needed anti-virus software for my older iMac. I am a senior with limited computer ability when compared to the younger generation. I had a few minor issues with installation and having a US based Tech Support that spoke clear English was very helpful and one of the primary reasons that I chose to do business with Total Defense. Kudos to Daniel ** who assisted me over the phone.

Needed help removing a high pitched tune that would come on exactly the same time each night whether the laptop was on or off. Carlos was very helpful, knowledgeable, pleasant and professional. Hopefully we won't hear this music tonight and that he's resolved the problem. He is an asset to Total Defense.

I have had an account with Total Defense since 2014 and have always been happy with the company, but Carlos topped all of my expectations, especially since I am 11 years older and driven by fear about anything that is computer related. He was soooo patient and walked me through the installation of the program on my new computer and helped me uninstall the program that was already on the computer. I thank him from the bottom of my heart for giving me the time and respect for my shortcomings.

Aaron was very helpful, patient, and walked me through each step without hesitation or frustration. If I need assistance again, I'd hope to catch him each time. Great job Aaron! I was taken care of and received respect and understanding at the fact that I am not tech savvy in the least bit. Now my computer is up and running with the protection that it needs. Thank you!

After Total Defense auto-renewed, I realized it wasn't working on my cellphone. Carlos advised me to log out and then log back into my account, and that resolved the issue. When I asked about the $20 discount advertised on the Total Defense website, Carlos applied the discount to my account, effectively addressing my concerns.

Carlos provided top tier services. He answered my questions and provided a solution. I appreciate his professionalism. I was glad with the services that I received and if he is a reflection of the employees then great job! I am happy that I was able to speak with him and resolve my issue within a timely manner. He was very courteous and it is greatly appreciated.

The Total Defense representative corrected the problem I was having because my mobile phone did not automatically renew the subscription. I appreciate the quick help and response. Total Defense has always been a great service. I have been a customer of Total Defense for several years now. I've never had any problems that weren't resolved.

The links sent after I described my problem on the phone worked perfectly. An original installation error on my part got me into a free trial rather than an additional device associated with my other Mediacom-supported installations. I'm pleased with how Total Defense works on both Windows and Android devices. It works unobtrusively and has kept all the devices safe, finding several problems over the time I have used it.

I called to make a onetime request to pay my renewal earlier than when it is due. I was able to get my request taken care of without losing my auto renewal, The service was not only great but friendly. Carlos ** could not have been more helpful. It is really pleasant to speak to a person who will do their best to solve your problem and not be rude, Total Defense can be proud to have customer reps. like that,.

I called Total Defense because the TD app on my phone showed that my subscription expired-even though the subscription was recently renewed automatically. When I spoke with Carlos, he was very nice, polite and knowledgeable. Carlos explained to me the most likely reason this happened and he resolved the issue quickly. Thank you Carlos!

Please see my conversation with Aaron & my separate email via the portal! Need to install on my new Surface Pro 11 with Snapdragon processor and cannot do so, the installation always 'hangs' at 95%. I had disabled windows firewall to allow the AV to install. Very satisfied with tech support person but not with his answer!

Jean ** was very understanding with my lack of knowledge with my computer. He was very courteous and friendly and solved my problem. The product has kept my computer from harm for a few years and I am grateful. It is easy to use and can be used while I am working on something else. Thank you Jean **!

I have used Total Defense for about 10 years now and it works great. I have never had any issues with viruses or malware. Customer support is very good as well. The response to an email is always quick. The price hasn’t really gone up much from what it was 10 years ago. I would definitely recommend Total Defense.

I received an email that said my account was over. I know it wasn't and when I called Aaron ** took care of it right away. Very grateful. I've been with this company for a few years and am very happy. I highly recommend this to everyone I speak to. I've included my kids' computers to keep everyone safe

Jean ** from Customer Service was very helpful and quick to respond to my inquiry regarding the rebate. I made an error when filling out the original form and scanned the wrong UPC label. He told me this wouldn't be a problem and sent me an email to fix this and attach the missing label. He was nice enough to respond back that he received my message. I like dealing with companies that don't ignore customers and that actually respond that they have received your information.

I was having problems activating Total Defense on my mobile phone. I kept getting the message that my subscription had expired, which was not correct. I received the information and guidance I needed to activate service on my mobile phone. Technician was patient and guided me along, step by step. He ensured the protection was installed and working correctly before ending our conversation.

I needed my laptop added and didn't know how to do so. I tried to follow what was recommended through email, but, I am not tech savvy. Once I reached back out, Mr. ** stepped in and alleviated all my concerns. He was very professional, patience with quick results. I am very please. I will recommend Total Defense to all my family, neighbors and friends. Should have any questions, feel free to contact me via email.

I wanted to cancel subscription on existing device as I got a new one but was told could not. So we merged accounts. Daniel was very helpful in answering questions and patient helping me through the process.

I was having software installation problems while renewing my subscription to Total Defense. The problem was not resolvable by standard uninstall and reinstallation of the software. Daniel ** was very patient and did not outstanding job removing the old software by remotely linking to my computer. This was definitely one the best experiences that I have had in resolving a software issue.

Daniel ** was very professional and solved my problem right away. He was kind and very helpful! He helped me renew my subscription and remove a double charge to my account. He was a pleasure to work with and fast and efficient. Great customer service. Thanks. Thanks. Thanks.

He was very helpful in troubleshooting my issue. He carefully reviewed the details I provided and quickly identified the root cause of the problem. Specifically, he found and corrected a typo in the code that was causing the error. Not only did he fix the issue, but he also explained the changes he made, ensuring I understood what went wrong and how to avoid similar mistakes in the future. His approach was patient and professional, making the troubleshooting process smooth and stress-free. Additionally, he provided tips on how to write cleaner code and double-check for potential errors before running it, which I found extremely valuable.

Carlos ** assisted me with the install of Total Defense from Mediacom. He was very helpful and sent me emails to allow me to make the updates on my computer. I had to uninstall the older version of Total Defense on my computer in order for me to install the newer version. Carlos explained all to me and made it very easy.

Total Defense is a must to have, fast service, and they gave directions over the phone how to remove a scam and free up my computer, such nice people to deal with, I will never be without Total Defense they have your back, I would advise to use this service, Thank you

Jean ** was amazing!!!! Pleasant! Knew EVERYTHING! Very patient!!!! The best!!!! He was amazing! I hope he has a lot of calls about new computerS and how to add Total Defense to a new computer. I would recommend him for any difficult issues! He knows a lot about everything! Hope he stays with Total Defense! And takes my calls!

The agent was extremely knowledgeable and helpful. I greatly appreciate his assistance. I would recommend Total Defense to family and friends. I was very happy to see the range of product prices. Given the fact that I do not have a large family with multiple devices in my home, I will share your price range for Total Defense with others looking internet security.

I had not received any notice that the yearly cost would be increasing. When I checked my account and saw it had, I called to find out. I assured him that I had not received an email and since I check spam daily it had not appeared there either. Jean ** offered me $10 refund. I graciously accepted and appreciated his kindness.

Aaron was more than competent in assisting me with my questions. He was courteous and extremely informative. This company, with tech support such as Aaron, is a breath of fresh air compared to other customer service entities. From the moment I installed this antiviral program to now, I've been impressed with how easy it is to use and how well it works. I hope to remain a loyal customer far into the future.

Security for me has been compromised a few times. Since installing Total Defense I feel 100 percent safe. Over the weekend, Sunday specifically (11/24/2024), my Total Defense account wasn't working. I feel very unsafe without it. I called the next morning, and Dan answered the phone. I am not tech-savvy, however, he was so patient and walked me through the steps to take to resolve my issue. As we spoke, I was having difficulty redownloading the app, so I had to get off the phone to attempt a restart.

Needed to set up a new computer and Jean Michel O. did a fantastic job. Great to deal with him~ I have been very satisfied with all the help from TD and will continue each renewal time. I tell others about it and all is well. Easy to use and scan works very well

Receiving Outstanding Customer service these days are rare.

I have had Total Defense for many years and have had no issues, but I have had questions that were answered promptly. I had bought a new computer and they loaded a different vendor software on it as a complimentary package, deleting what I had. I soon found that the reason I was with Total Defense was because it worked, not just against virus but to keep my computer running smoothly. I had called the other vendor with questions, but after a couple of tries with individuals I could not understand, I severed that relationship. Called Total Defense with the call being answered in 3 rings, with someone that took care of me. Never Again will I switch, no matter if it's free and for a few months or years.

The Representative was Excellent. Very Customer Centric in getting my issue solved. Very efficient in getting the result needed. The company is very consistent on its service and support!!!! I have been a customer with the company for a long time and find its responses to be very helpful to a non-tech person. Always lowers the frustration level.

Everything was great. They kept the words like they mentioned. I would recommended anyone who bought this product would not regretted it. Total Defense it a very good protection for your computer especially if you spent a lot of money to purchase it. I definitely 100 percent for me think it is a very good product.

I received an email stating I need to renew my subscription due to a new credit card issue. Aaron took my concerns and quickly explained the process and updated my acct. He also answered my questions on future updates where they mostly are automatic or a manual operation I would have to perform.

I had continuous pop up ads after visiting a web site. Carlos knew immediately what to do and the problem was eliminated in no time. His diagnosis of the problem was quick and the solution was right the first time. I was very pleased with his knowledge and exact response. Yeah Carlos.

Your rebate policy is unbelievable. It takes from 8 weeks to get a rebate? Unbelievably slow rebate. Process. You gave everything that you need to process but we have to wait at least 8 weeks? I should have just get another internet security protection instead of taking this promotional offer.

Carlos ** was a big help and solved my problem very fast. I have been using Total Defense for many years and as of now have had no problems. I like the idea that when I renew I do not have to download any information and that my coverage continues the same as it was.

Needed to call in regarding an alert from credit monitoring bureau concerning a charge entered on a certain credit card. Only known pending charge was from Total Defense and pertained to a renewal amount that was different than expected on the card. Customer rep confirmed the correct charge that was still pending but not yet enacted on the same card. Further investigation with the credit card company resolved the entire issue. Thanks for the help.

Daniel ** went above and beyond to help me! He was very professional, kind, understanding and patient with my request and questions. I highly commend him for being an EXCELLENT representative for Total Defense! He successfully corrected and resolved my problem and took care of everything immediately! He was a pleasure to speak with and I am quite sure a valued associate who MOST DEFINITELY deserves a considerable pay increase! Can't say enough good things about Daniel ** for a job well done! Thanks so much! Khristi

As a longtime customer, I have been extremely pleased with the TD Anti-Virus protection program. It gives me peace of mind knowing that my laptop and mobile devices are protected. When I had an issue installing the software on my laptop, Dan the Customer Support Specialist, was very professional and knowledgeable. He went above and beyond to make sure all of my questions were answered, and he was very kind. I would definitely recommend TD to anyone looking for an anti-virus program.

I could not get my mobile devices to update and show a current subscription upon renewal. I tried several processes to fix the issue, including uninstalling, redownloading, etc. Apparently the problem was on the Total Defense side and, after calling the tech support, was quickly resolved. Daniel was very polite and professional. Thank you!

I called because I needed help submitting my rebate offer. He was able to guide me through the process and set up my rebate. He was very helpful and kind. He was also patient, which is appreciated! I am confident that if I were to call back that I will get the help I need.

The service I had today when I called to renew my contract was a great experience. Carlos was very efficient at his job and very respectful and courteous. I was very satisfied with the service. Everything was straightforward and very simple. Could not have asked or experienced better anywhere as far as the service today. Thank you Carlos. Keep up the good work.

Without Dan ** I would never have completed reset, nor registered software; been unable to file rebate and would have made all my business acquaintances aware of software shortfalls. But because of Dan I intend to not only recommend software but will highly suggest contacting Dan for assistance. He is a person that was not only gifted with ultimate patience but also unlimited intelligence! You are very lucky to have him.

Subscription on phone show as expired after auto renewal. Agent explained the update may not have gone through and reset it, after that all was good. Very courteous and professional, have been a long time customer and excellent customer service like this is why. Look forward to more years of service Jim

Had a problem with renewal subscription on line. Tried to renew at $39.99, hit the renew button and it came up at $59.99. Called customer service and talked to Laurie **, she solved the problem in record speed. Thank you, good service. I also recommend Total Defense to my brother and my cousin.

Ali was extremely helpful and patient in getting my Total Defense working again. I appreciate his help - He was very knowledgeable in knowing what steps to take to get this application back on my MacBook. I recommend this product on every computer-better than any other antivirus application. Keep up the good work.

There was an issue with my bank and the automatic payment was declined. Daniel took ownership to help me with my concerns. He was knowledgeable, professional, and helpful. Issue was resolved by the end of the call. Employee who is understanding and a real asset to your company. That wrap it all in a nutshell

Trying to change my credit card information since I want to renew my subscription to Total Defense.. Carlos ** did a great job helping me with my issue, he is a good asset to your company, very polite, courteous and professional, thank you Carlos. Will not hesitate to recommend my family and friends to Total Defense..

I am writing to express my sincere appreciation for the exceptional assistance provided by Carlos **. His dedication, professionalism, and unwavering support have made a significant positive impact on our operations. His consistently went above and beyond to ensure that all tasks were completed efficiently and to the highest standard. Furthermore, Carlos ** exhibited excellent communication skills, always keeping me informed and promptly addressing any concerns or questions I had. His positive attitude and willingness to help have made a lasting impression on our team. Thank you, Carlos.

My issue was confirming that the quarantine folder and contents would be deleted if I uninstalled Total Defender. Aaron explained that they would but also added that TD would not conflict with Microsoft Defender so I am opting to continue to let TD run weekly scans. Aaron was well informed and very helpful and courteous.

When I purchased Total Defense the store requested my rebate. I received an e-mail stating that the rebate was denied. I will first say that I prolonged calling Total Defense because my recent experiences with customer service calls have been less than ideal. I called Total Defense and was very surprised at the prompt pick-up. There were no unrelated questions or comments. Carlos listened to my concerns and handled my questions fully and gracefully. He was polite, knowledgeable and sincere.

Aaron was very thorough in explaining the different plans so that the plan would fit my needs. He directed me how to uninstall my soon-to-expire software and directed me how to install the new software. He was very patient and kind. He is an asset to your company. I thanked him for his help

I was unable to download the Total Defense app on my desktop. Mr. ** walked me through the whole process and made sure everything was in order be ending our call. He showed that he was knowledgeable and didn't try to demean me when I couldn't locate where he needed me to go.

Carlos was kind, patient, and quick! Great service. I prefer to be able to talk to a person rather than try to troubleshoot online. I appreciate the personal service - kudos to Total Defense for this benefit. Knowing that there are folks who can help me the moment I need assistance is a selling point for this product. Thanks.

Carlos ** was very helpful and informative and courteous and I appreciate his help and guidance...I will definitely contact Total Defense again if I need assistance with my subscription and if and when I get a newer computer. Thank you for your help and expertise. I will definitely contact you again if I need assistance.

I was to download an update to an existing program and it required me to suspend my security software. I have been very happy with Total Defense. Thank you for your support and courteous, knowledgeable customer service. I would recommend your product to others. Thank you.

Dan was so kind and helpful in setting Total Defense back up on my PC. It took a while but Dan did not seem to mind since I am not an expert with using a computer so I am thankful for the help I received. I really appreciate his help. Thank you so much. I have been paying for it but was not able to run the program.

The SUPPORT from Ali ** from your support team was very helpful in getting things back on track. He answered all questions asked (Ali stayed on phone until completed) of subscription that I had including if my purchase was legit. Thank You again Ali **. I appreciate it and have a GREAT day!