Total Defense Reviews

The issue does not seem to be resolved, but Ali was VERY nice, polite, and helpful. I am not going to worry about "15 registry issues" since it is not bothering anything. The rest of the time he spent on the phone helping me try to resolve this issue was fine.

Carlos ** is a very respectful, polite and knowledgeable person of what he does. I felt very comfortable talking with him and he was able to solve my problem. He deserves a five star. Employee like Carlos is very valuable to your business. Please consider giving him a promotion or a raise as early as possible.

He Gave me good service, he knew where to go and guided me in the right direction that I needed to go. He verified me correctly and knew what he was doing and he waited patiently for me to go through all of the proms to download what I needed. He was good customer service.

Danial was fantastic, he walked me through the entire process and was very professional and helpful at all times. I am an older gentleman with limited computed knowledge but Danial was very patience and took me through the uninstall and install process. It was a pleasure working with him to correct my problems.

I needed to add virus protection to a new computer. It took help from one of the phone assistants to complete the task. He was extremely helpful and together we were able add the new computer and update protection on an older computer. Reaching help via phone was very prompt and very helpful. I would definitely recommend this service and product.

Representative Felix was extremely helpful. Understood the issue immediately and walked me through it. Issue resolved. Very courteous and professional. Also was very pleased at the quick response. Did not have to wait long to get through. So far happy with the service I have received and would not hesitate to call in the future if additional questions arise.

I was concerned when trying to access PC tune up. I got message that I was denied access. I called for assistance and was told the your system was being updated and I would hear back later. The issue is now resolved and I have done the scans and everything seems to be in order. The performance scan took 24 minutes and the vulnerability took 11 minutes. Glad to hear, but would have appreciated advance notice.

I had a screen come up from MicroSoft that I was suppose to call that someone had my IP address. I knew it was a scam but I couldn't get it off the screen. Had the phone number so I called, Got ahold of Ali ** and told me what I needed to do. He was very nice and patient with me. Good company and I would recommend it. THANK YOU.

I was not able to validate my account, even tho I was signed in and everything else worked. It was only to see if my email had been pwned, but it didn’t work. I always demand that if there’s a function to ANYTHING, it better work right or I get rid of it. Be it a vacuum cleaner, a bandsaw, or an app, it should just work. Ali was persistent and followed up with me promptly. He’s kind, courteous, and has eloquent vocabulary. He will complete a task no matter how great or how small. He knows how to delegate authority!

The Total Defense on my computer was not operating. The wait time on the help line was minimal. Carlos ** knew exactly what the issue was and emailed me a fix. The fix worked flawlessly. This is the best experience I have had dealing with a software company.

Carlos was very helpful and patient when my computer had to reboot and took quite a bit of time. We had to uninstall the software, reboot and reinstall the software. My computer is a 2017 model and was a bit slow. He stayed with me until the problem was resolved. Good Service was provided and I appreciate the time spent!

I tried to run a scan after noticing a threat on Total Defense app and it was taking a long time and timed out twice. At one point I think my internet went out which may have been the reason why it did not complete the first time. I called and was helped immediately. Thank you.

For some reason, Total defense was removed from one of our devices, and had to be reloaded. Carlos ** was very helpful. Walked me through the process and was patient while I located the appropriate things on screen. There appeared to be a phishing attack which initiated my contact with total defense to see what was going on, and discovered that the device's question was no longer part of the subscription. Thank goodness everything worked out well, everything is in order and I was able to run a full scan of the system and everything seems to be good. Thank you for all the help that I received from total defense and Carlos.

Ali ** assisted me. The call was taken promptly. Ali was personable and helpful. He explained some things to me about the Total Defense app and what to do if the scan continued not to work. Fortunately it did work the next time. I appreciate the live support! Too many companies are going to chat only, and not doing it well.

I received a message saying I could not install the Total Defense program because I already had a copy of it on my computer. Brandon remedied the problem in just a few seconds. He explained why the new program was not installing and showed me how to remedy the conflict.

The Total Defense Representative was able to understand and resolve my request much to my surprise and delight. As a loyal customer, it was a nice surprise and I appreciated getting a loyalty discount! (It's painful to spend my limited income on such services). Brandon was knowledgeable, easy to understand and very polite. I'm happy to do business with Total Defense.

I have been a customer since 2018. Every year I call to get a yearly discount. Your reps always give it to me. Ali was more than happy to accommodate me. Good customer service. Your anti virus program seems to be very good. Thank you.

My computer was locked out. It wanted me to call a phone number. I was sure this was a scam. I first prayed then got calm and called Total Defense. Daniel was very reassuring and said no problem and was a easy fix. He walked me through the steps and the problem was fixed. Daniel was great with his help. Thank you.

I Talked with your Technician, Daniel **, and he was very professional; competent; and pleasant. He guided me through process of deleting and then Re-Booting Total Defense on my computer. It was a pleasure to do business with Total Defense and Daniel **. He represents Total Defense very well.

My Total Defense subscription for Premium Internet Security is set to renew next month ($79.99), and I noticed that the online store listed the Premium Internet Security package for $59.99. Brandon **, your Total Defense Support, was very attentive and accommodating, and indicated that I was eligible to receive the $20 loyalty discount. I have been happy with Total Defense security for many years. Thank you for honoring the discount.

Carlos was very helpful and took care of my problem very quickly. Thank you for the great support! I expected to be on the phone for an hour or more but it went about 5 minutes at most. Oh well at least I'm satisfied!

Your representative Ali ** was very patient, professional and knowledgeable in resolving my difficulties with the installation of the software. Ali navigated the many problems we encountered with the install. Ali is a credit and a fine representative of your organization. As a result of my experience with Ali and would strongly recommend total defense software to others.

Yesterday, I realized that the Total Defense icon had disappeared from my home screen. I couldn't tell if I still had the service even though I knew it was paid. I spoke with your technician Ali **. He was so helpful. I am stupid and have an old computer. He went step by step slowly so I was able to follow his directions and reinstall Total Defense. He spent a lot of time and was so patient. I am so grateful for his help and really appreciate all his work. Everything is up and running thanks to him. He deserves a BIG raise.

I purchased a new plan from from Total Defense instead of renewing my old plan, but not realizing that my old plan was still on auto renew I had got charged for both plans. Daniel at customer service was very helpful in looking into the charges and correcting the situation. I have used Total Defense on my home computers for a couple of years now and will definitely continue to do so.

Via pop up received an alert message someone was trying to acquire my ap address. I ran a total scan and not alerts found. I called to Total Defense help line to confirm and see if any action needed.. Ali directed me to cleared out my Cookies and problem solved. THANK YOU Ali who was AWESOME!!!

Daniel was very respectful and very helpful to deal with when I called to request a discount. He immediately informed his supervisor of my request for a renewal discount for a long standing, pleased customer of Total Defense. Have not had any security breaches since using Total Defense. I have Total Defense installed on my laptop and cellphone, and so far, no issues. Plan on continuing my relationship with Total Defense far into the future.

I was having issues with downloading the protection on my computer, but Laurie helped me find the correct solution to resolve the issues in a matter of minutes I was able to download Total Defense. I was able to do this with a quick phone call then an email. Thank you so much!

Took care of my concerns very quickly. I feel safe on the internet again. Thanks for being there for me when I needed help. Very friendly and courteous representative. Your program is great. I have had warnings about unsecure web sites, and I did not go there. This is nice to have on all my window devices.

Previous Citi Diamond Preferred Mastercard was hacked. Had to get a new Citi Diamond Preferred Mastercard account number. TD had issues at their end, and I couldn't provide my new account number. Will do so in a week or 2, before it is time to renew my license. Asked for a senior discount, as my finances are tight. Was given a $25.00 discount from the $69.99 prince. Tx!

I had a very positive experience regarding my inquiry. I will call back in April to renew my subscription with Total Defense. I appreciate all the help today. I do not have any further inquiries. I prefer to call back when it's time to renew my Anti Virus with Total Defense. Thank you very much.

I called for assistance to get my Mother, Doris **, signed up for your Total Defense security plan. I am not technologically savvy and advised Daniel as such. Even though I am not computer literate, Daniel walked me through the steps to get her signed up quickly and professionally. He didn’t talk down to me and was very patient. I’m completely satisfied with his service.

Dan is very intelligent and caring and he kept on my issue for a very very long time until your development team fixed the problem. He was also very patient and thorough. The problem was frustrating and took forever to track down. Thanks to Dan, I was always in the loop and advocated for. THANKS, Dan!

Daniel ** was extremely professional and helpful with updating my credit card information. He was very courteous and had a pleasant personality. He asked if he could help me with any other problem and told me to call back any other time that I had a problem or an issue.

While viewing Facebook, I clicked a seemingly typical/normal post. Instantly a voice repeatedly starting saying to not turn my computer off as it may be infected. I was terrified and called Geek Squad right away. Dan immediately helped me clear this matter up and restore my computer back to normal. He was so very helpful and very patient. This Geek Squad member could not be more pleased with the excellent help I received.

Windows security was not updating. Total Defense security Technician Support was outstanding. Helped me get my problem resolved very quickly. You guys are great as always. No long waits on the phone to get help. Hope you guys continue this great service. I will highly recommend you to all of my friends.

Awesome job working with Brandon today, he took the extra time to help me understand why the program would not run and what may have happened. He then guided me to fix the issue. Now I what steps to take in the future if this were to happen again.. I'm very Grateful for Brandon's assistance today. Bravo!

Carlos was very pleasant to work with. He walked me through my issues I was having and was very polite. Carlos' knowledge was beyond excellent and he explained how to remove old PCs that was showing up on my account I no longer have. So a big thank you Carlos for your help.

Carlos very kindly slowed down for me since I am slow to hear. He checked several things and helped me to get to having Total Defense run a scan to make sure my computer was not compromised since the images and words on the screen were jumping around so I could not read my emails or complete an order. He told me to check my computer function if the scan did not slow any problems. When the scan was complete, no problems were found. So I checked where my mouse cord inserted into the computer and there was pressure from another device insertion so I removed that device and nothing appears to be jumping around now. Carlos was very helpful.

When my Total Defense suite renewed on Feb. 2, the subscription did not renew on my Android cell phones. I was not aware of that until Feb. 23. I could not re-activate the subscriptions myself, but Daniel did so quickly remotely. Both phones are now secured again. Dan was very courteous and helpful in getting this resolved so easily.

Subscription Renewal was extended for 1 day due to my funds not being available, which will be due on Feb 29th. Ali ** assisted me and understood my situation. He was very professional, personable and assisted me right away. I greatly appreciate his assistance!!!!! Looking forward to more years of service from your company. Thank you.

While on line, visual and noisy alerts appeared indicating that the computer was locked and a telephone number to unlock it provided and NOT to shut it down. Previous experience told me to shut it down anyway and I did immediately. I also was NOT going to call the number provided. I called Total Defense. Dan ** was very calm, professional and put me at ease, telling me I did absolutely the right thing. After a short wait, I rebooted and all was well. I just needed to hear it. Thank you.

I called the 18779068816 customer support team regarding a malfunctioning of the tune up software. I spoke to Daniel of technical support. For problem solution Daniel talked me thru an uninstall of program and an email instruction on how to download new install. I'm not too computer savvy, but thanks to Daniel's help and patience, problem appears to be solved. I am a satisfied lifetime PC Tune UP customer.

Today, Feb 23rd, I reached out to Total Defense to have the tech install software on my new computer and renew my subscription. Carlos ** was extremely helpful and professional. He walked me through the process, renewed my subscription and provided the quick and easy links for installing the protection software. All is up and running well. Thank you!

Daniel fixed my problem with expired Mediacom's Total Defense. Very pleased with the rapid response!! My computer was showing Total Defense was working on my cellphone, my cellphone was saying Total Defense was expired. After contacting Total Defense support Daniel asked for my Mediacom email. After that my cellphone showed it was working again. Thank you again Daniel and Total Defense!!

I want to really thank Dan and three others for the their assistance and patience in guiding me thru the enrollment process for the Total Defense Ultimate Package. I would not have ever accomplished the task. My computer skills were not up to the task. Thank You and I look forward to service.

Carlos right away understood the problem and fixed it within a couple minutes. Great service. He was very courteous, knowledgeable and professional. Carlos knew right away that I was a Mediacom customer and what package I have. He also removed my stored credit card information, since it was not required.

This is a short note that Ali ** did an outstanding job in helping me today to reinstall and renew my Total Defense account. I am a long-time customer now for over 10 years and I really appreciate his care and support today within my account. Hats off to the Total Defense support team.

Dan was awesome. He helped me fill out the Rebate information and was patient. He told me when to expect my rebate. He answered all my questions. Made my day. If I need to contact Total defense again, I will request Dan.

The service I received from Ali was both professional and pleasant. He was very patient with me, especially since I am hardly a whiz of any kind! In the end, he helped me go see how easy Total Defense is to work with. I am very happy that I switched from TotalAV!

Your Customer Support Specialist, Carlos **, was professional and quick in addressing my issue. My automatic renewal of Essential Anti-Virus had been renewed on an inactive credit card. I have been satisfied with my Total Defense laptop protection for many years. I look forward to many more years of complete protection. Thank you very much.

I recently experienced a micro soft computer alarm that I was not sure of the authenticity. I Contacted T Defense for assistance and spoke with your rep. Dan. He was extremely helpful by looking up my account and proceeded to set me at ease by walking me through the reboot process that resolved my problem and told me should I experience anymore problems that I should call him back. Dan was both polite and professional, I'm very happy to have Total Defense at my back and in the past I had the same good experiences. I've used the customer support team before and was also amazed at the service and knowledge their Technion's had. Thank You, Ron **

From the moment Carlos picked up the phone, Carlos was friendly, professional and help me through my issue. He troubleshooted the issue I was having and sent me a detailed e-mail on how to resolve. After taking the steps that were sent to me, I was able to have full access again to the Total Defense product. Carlos is an Asset to your company.

I was having problems with password and renewal of subscription. I was very pleased with the service I received. It was quick, to the point which I greatly appreciate. Carlos was very polite, very informative and helped me in this situation. I’m appreciative to Carlos.

I called Total Defense today and spoke with Brandon **. I encountered a problem with a pop-up block when I clicked on an item on the MSN homepage. He walked me through the steps to solve this problem. Very proficient and very patient. I would not hesitate to recommend him and your company to others.

Ali was incredibly helpful, polite, professional, thorough and technically proficient. He is an excellent asset to your organization. Please extend my thanks and kudos for a job well done. Thank you for all of your help and support. I would recommend Total Defense to all who ask. Steven J.

The call I made today was to question if any new programs I recently installed on my computer may impact the performance of my computer. There was no waiting to connect with a Technical Rep. Carlos was available and has helped me in the past. He is professional and knowledgeable. Total Defense Security has been working extremely well on my computer. During the last 3 years, I have had no viruses or suspicious activity.

I have a protection account with this Co. since 2020 and never called them with any matters relating to my computer. Unfortunately, I had a problem I could not fix and decided to call them. They were prompt answering the phone and was able to resolve the issue on my computer within a short period of time. The Co.'s rep was very helpful, clear in his explanation and was professionally cordial. Pretty satisfied with the service!!

The gentleman who is known as Brandon ** was fantastic for his professionalism and willingness to help me in my time of need. I'm so happy with the services that your company provides. I haven't found a security service that is better than your company, and I would highly recommend your company to every one that is searching for a great company to do business with. Thank you! Sincerely, Stephen **.

I was having an issue with renewing my coverage. Carlos was very helpful and patient in explaining step by step how to complete my renewal and it was resolved quicker than I expected. I’m so glad I called in and would definitely recommend the product, especially for the customer service provided. Thank you!

Ali was great and got to the root of the problem rapidly. Extended my warranty so I would have protection until it was resolved. Will contact me after I emailed him my receipt. Wish all customer service was like this. Perhaps Ali can be a trainer and show everyone in customer service how it's done :)

I talked to my tech man, advising him of the renewal, and asked him if I should renew with y'all. He advised me yes, and to stay with auto-renewal. Having a computer tech person be positive about renewing is a remarkable thing. I let him know I have never had any problems with y'all. Thank you for your excellent service.

My experience today with Dan was very pleasant. He helped me get done what I could not do. Now my computer is safe, and I’m very happy about that! Thank you!! I also was happy to have someone be so supportive of someone who has never used a computer before. Dan had to help me with all the basics, and walk me through the entire downloading process. I will definitely be using this product in the future.

Daniel deleted an old laptop to allow adding a new tablet. I had installed the app and did not know why I could not add a new device. I have had Total defense for years and would recommend it to anyone. I feel secure on my phones and my desktop.

Thank you so much for your help. You had a lot of patience with me and was very thoughtful about helping me. You tried every way to do so and it was greatly appreciated. A lot of companies don't have employees with the great customer service skills like you have. Keep up the good work.

I no longer need your internet security suite and did not cancel prior to my auto renewal the end of Dec. Ali was very helpful and efficient in taking care of me. I like your PC Tune Up package and use it often and will definitely renew when the time comes in June.

We've been using Total Defense for many years and the 1-time we were hacked, they responded quickly and made sure it was taken care of satisfactorily. You strive to consistently go above and beyond with your products and your customer service. Brandon replied to numerous email, confirming he was meeting my expectations.

The gentleman was kind, very helpful and friendly. He listened and took care of what wanted. Great customer service experience. I would recommend Total Defense to my family and to all of my friends. I have been with total defense for a number of years now.

Ali was great...very patient and skillful! Your product is world class and at a very reasonable price point... I really wish I had listened to my computer tech at J&R Computers who is a reseller a long time ago and switched to your product! I would have not ended up with a fried hard drive from viruses escaping Avast premium security software.

I was extremely pleased with the level of service and kindness that I was showed during our conversation. All my questions were answered. I felt you were very knowledgeable and very honest in all your answers. I needed to call back a 2nd time as I had more questions and once again I received excellent service.

The subject of my call was to request current information regarding my present antivirus coverage and to verify the three computers presently covered. Ali ** was very cordial and helpful in answering all of the questions and concerns that I had. I appreciate the cordial support of the team at Total Defense

My computer crashed over the Holidays and I had trouble getting the password reset email request online on 7 or 8 occasions. I called Total Defense directly and Ali ** answered in a friendly and helpful manner. He took the time to walk me through the whole process and verified/answered all my questions in a conscientious, patient and thorough way.

Excellent service today. Been having phone issues but it finally went through. Thanks for the great service. Happy New Year. He knows what needs to be done and he got it done on the first try. Never switch me over to other people and another person. Did it all himself what I like. Thanks for that

I had issues downloading. He assisted with uninstalling and downloading again. I had some additional issues but he was able to email me to walk me through it. It was still a time but he gave me enough info to allow me to get it situated.

Brandon did a great job! He had to remote log into my laptop to take off some adware that was causing an issue and installed of Total Defense after we took off McAfee security software. He did a great job and was fast! He is knowledgeable and polite in his tech support position.

Received prompt service (no wait at all) with someone who not only was knowledgeable but patient. I'm 64 and technology and old farts my age don't always get along. I've had Total Defense since 2017 and I'm still happy with it. I will renew again in January. I would recommend.

We made a duplicate payment to our subscription in error. Talked to Daniel ** who found the duplicate payment and arranged to issue a refund immediately. Was very helpful and courteous and seemed genuinely concerned about getting this corrected. Received all the notifications immediately and wished me a happy holiday.

Mr ** was very nice and helpful. He had a lot of patience. We had a bad phone connection so it was a little difficult to talk. He was great to work with. I had some hearing issues and he worked very hard to make the situation as easy to deal with as possible. A great phone rep. I would recommend him to anyone looking for help.

Very quick and courteous service. Carlos was able to fix my issue quickly. He was also able to get TD working on my mobile device. I was very pleased to be able to get a live person for help. The phone support is very helpful. Thanks so much for providing staff that can assist me so efficiently. Thank you again.

Dan was so patient. I found Total Defense tricky to download because my computer still had McAfee on it from a prior internet provider. Dan went remote and got it all solved. I appreciate his calm demeanor and getting this all up and going for us. Think he deserves a raise!

Shared screen with Brandon, he is very knowledgeable and knows the product extremely well. He uninstalled TD, reinstalled it and made a few changes to the settings. As of now it is working great. Also sent me a link to reopen the case if necessary. I would definitely recommend Total Defense to my friends.

I had a problem with my payment card on file. I updated it and called to have my renewal charged right then, rather than 3 days later. I do not remember the gentleman's name who helped me, but he was very friendly and took care of it right away. I was able to relax, knowing my devices are all protected.

Ali was a very professional and very understanding with patience. Every time I talk to him I get nothing but great results. He is a great asset to your company. Joe. I am very pleased with your protection and the price. I will tell my friends about your your devices.

In all my dealings with both the technical and account staff I have found them to be very knowledgeable and helpful with my concerns. Also, the product itself has cleaned up my system and probably saved me money and the trouble associated with identity theft. I feel safe with Total Defense. Total Defense is worth the cost.

Carlos is great! He explains things perfectly to a guy like me who knows nearly nothing about computers or technology! I have been with Total Defense for more than a few years now. And being able to contact a human being by phone is the most important thing for me.

Ali ** was very quick and knowledgeable at resetting my account. He was able to get my refund and reset my ultimate internet security. I thank him for his prompt service. I was so pleased I told him they should give him a raise. Thanks for having a qualified staff. Thank, Ricky

This morning I contacted your support area with an issue that claimed my device was removed from the system. It was handled professionally and timely. The call was responded to by Carlos ** and was quickly resolved whilst maintaining a professional and courtesy manner. I really appreciate the assistance and look forward to utilizing your software going forward. Thank you again for your support.

Thanks Carlos, You expedited my request in a prompt, courteous manner. There were no issues. You were knowledgeable on the questions I asked about my subscription renewal assuring me no further action was needed on my part such a downloading, etc. A pleasure to talk to someone who is able to address my questions with accurate answers. Great customer service!

Whenever I have need to contact Customer Service, which is infrequently, it is a pleasure. The representatives are extremely helpful, articulate, and professional. I spoke with Carlos ** today and I was extremely pleased with his assistance in resolving my issue. I was able to speak to him without being put on hold and had my issue resolved in less than 10 minutes. Customer service is excellent!!!

Daniel was very patient and articulate in helping me renew Total Defense. I am not expert with computers. I really appreciated his assistance in explaining that I would have to remove and then reinstall the defense program. I needed to accomplish this task and was told to call back and ask for him if I had any further difficulty. If he was not available he assured me someone else would be available to assist me.

The tech support person, Daniel ** really reflected the attitude of what a tech support person should be: knowledgeable, responsive, and patient. He was able to pick up immediately on what was needed, and in no time, my issue was resolved. Kudos to Total Defense for having such knowledgeable people on staff.

Called to check status of our rebate. Laurie was so friendly and helped me. It was a pleasure dealing with her. Total Defense is so great. We scan every day and feel so much safer knowing we're safe guarded. We would recommend this product to anyone who want peace of mind on their computer.

When I call there is someone always very helpful with my questions and resolved the problem if there is one. Very satisfied with Total Defense and the service that is offered. Would recommend to others is asked about the service that Total Defense offers. Other companies dont offer the same kind of response very satisfied with the service will continue to use.

I had a problem renewing my Total Defense program. I called at 9AM and Daniel picked up right away. He resolved my issue quickly and told me my product is now the current edition and registered correctly. Daniel was very efficient and polite. Plus, I could understand him very well.

Daniel answered all my questions. I was very satisfied with your help. Despite not speaking fluent English, he tries to help me very kindly. Which I thank you very much. I love the services of the company and now more than I know that there are people willing to help. Thank you so much.

Brandon understood my question for applying a discount to my annual subscription. He acted in a professional manner and assured me a discount would be applied to my annual subscription. I can't ask for better service. I will remain a loyal customer of Total Defense.

I lost my hard drive weeks ago, and I think I put TD back on incorrectly. Today, when I started the computer, TD froze it and gave me the option to renew or uninstall it. Knowing it was not time for renewal, I uninstalled it, and called for help. TD was back on my computer in only minutes, but I would not have been able to do it myself, I'm sure ~ at least not that quickly or easily. Thank you!

My experience with Brandon ** was very successful..Thank you Brandon your help. It was very helpful..Brandon took care of all my needs that I didn't know how to take care of myself..Thanks again Brandon. I will recommend you to all my friends and family..in case they have difficulty with their computer..

I call to have some help me download new software. The technician showed me how to download it to a previous app. It was super easy to do. The technician was very friendly and wanted to make sure my experience was fine. Wish my experience with other companies was like this.

I wanted to renew my subscription but ordered the wrong level of protection for my device. Daniel was very helpful and successfully refunded my money for the wrong purchase, restored my previous subscription with my new purchase, and guided me through updating my Total Defense application. If I would have known it would be this easy, I would have called yesterday. Thanks a Million!

I sent a message to support about having problems validating my email address. I received a response almost immediately from Daniel ** at Total Defense who sent the required info, got my email address validated and sent me an email back advising me validation was complete. I am happy with excellent customer support!

My problem was completely resolved, in a short time. I am happy. I don't need to say any more. I was pressed for time. The tech was clear and concise. I was getting reminders for a service I had already paid for. Ali found the record and resolved it.

I used Total Defense before this time, it is why I decided to do again. I'm very greatly fully and satisfied with your product, so I will keep using it always. Communication with you is fluent, easy and fast. Thanks for assistance and help during the past times and in the present times. Best regards.

Excellent customer service. Consistently very patient on this lengthy call (approximately one hour) with this frantic customer. She was calm and encouraging throughout the call. As customer frustration built up she made numerous suggestions to this customer regarding the creation of a password in spite of numerous failed attempts. This customer almost gave up as the password creation process seemed difficult. Thank you for the opportunity to recognize her service.

I did not know what they did but you got it back the way it should be and I thank you very much. I am 60 year and I do not know much about this but I could not have it without you. Thank you. I will tell everyone I know to use you.

I’m a retired 70 y/o male who still considers myself a novice when it comes to computers. Fortunately I spoke with Carlos who was a great benefit to me. He was understood and answered all of my questions and concerns. Great asset to Total Defense and should be a Trainer. RCK

It was hung up saying that it was downloading/updating a vulnerability software/fix. Would not go past 48% after 20 hours. A kind man gave me a link to uninstall and reinstall your software. Worked great. Thanks. I kept checking and left computer on all night. After 12 hours of downloading it showed only 3 hours. Then started over. Got to 48% and sat there. Only got to 1:20 hours. Called and was told to uninstall and reinstall with links in email.

Representative Carlos ** immediately knew what he had to do to assist me, after explaining my situation. I was appreciative that he explained what he was doing as he went from one screen to the next. Most of the time was spent waiting for the old service to uninstall. The rest went well to install the new service.

Had difficulty editing payment method online using an iPad: half the screen was covered by a menu. Called Total Defense support. Ali ** changed the data for me and asked for a screen shot. Took less than 5 minutes start to finish. Great support from Total Defense.

Carlos was courteous, clear, patient and very helpful with my need to set up my account, reset my password and install Total Defense on my new laptop. I had previously not been able to navigate the web on my own. He addressed my issues, provided great service and made my day! Thank you!

Ali was very patient, knowledgeable, professional, and answered my questions regarding your product. I am encouraged to contact Total Defense in the future as the phone call with Ali was not stressful. It is kind of Total Defense to hire such patient and kind people for customers, like me, who don't have IT experience.

I tried to renew my security online, but I guess it didn't go through. I kept on getting pop ups on my computer. So I called and talked to Dan, he was very nice and renewed my security over the phone. Thank you Dan.

When I try to open my Google Chrome a warning sign would come up saying to Call Window Security. Thank God Carlos helped me fix this. I was also dealing with two women that was also helper to me. Laurie and Ali. I just like to thank you all. Carlos went into my computer and was so much help to me. Thank you again.

I Thank You for responding & appreciate your concern. This time you have shown me by your actions & response but they sent me Software for Mac Computer. I have Windows. Can you please fix the error. Thank you I will only use from now on Total Defense and be glad to recommend this company.

In renewal of Total Defense, my credit card department blocked the transaction in order to verify my charge. In follow-up, the block was released. I spoke to both companies and needed the amount I was being charged. I did not see the original charge or the original e-mail from August.