Total Defense Reviews

I really appreciate Felix's assistance. He was very helpful in changing payment info for my auto renewal. I have found Total Defense to be a very helpful program that keeps my computer running smoothly. His understanding and knowledge represent an asset to your company. I plan on continuing Total Defense in the future.

I’m not very good at reviews, don’t really like leaving reviews But today I must say thank you to Daniel. He was very knowledgeable, patient, friendly and helpful in helping me install my Total Defense on my laptop. Thank you 🙏 for your help. I greatly appreciated your knowledgeable and help. Thank you.

Jean Michel ** from your customer care center. Was very helpful, and took the time and walked me thru the process. He was polite and patient, very good customer service.

Laurie was very patient and friendly! Resolved all the issues I was having. So glad to speak to someone who spoke clearly and without a thick accent. And knew exactly what she was doing! Thank you Laurie for all the assistance. Hope all the customers get you or someone as competent as you when they call. Bob

Service rep Dan was very professional and helpful in dealing with Total Defense cost of program and renewal program. I have been with Total Defense for several years and appreciate the courtesy shown to me. It is that type of service that helps me to determine if I was continue with Total Defense.

I called in to renew my subscription and the gentleman who helped me was phenomenal. I mean 5 Star excellence. I've been with Total Defense for several years and they are fantastic! I highly recommend that you check them out when you get fed up with all of the other security companies. God Bless!

Daniel was most knowledgeable and helpful. He helped me through the install process (I am someone who is computer illiterate). He is an asset to your organization and should be recognized as such. I am a most SATISFIED Total Defense customer as a result of his quality service... thanks Daniel for your help!

Absolutely totally satisfied. Carlos ** gave total knowledge to handle my problem. Thank you again Carlos. You made me totally understand and aware of the errors that I was making and in the process saved me money. I really appreciated his cordial words and his simplicity to make me totally comfortable.

Daniel was polite, helpful, patience and respectful. His tone reassured me that everything was good and my subscription was still active. He treated me with the utmost respect and didn't talk over me. His came over as if he was delighted to help me resolve my issue and cleared up any other concerns that I may of had with my subscription.

Carlos very informative and took care of my questions. I was glad that I was not passed to another department, he asked kindly to hold while he asked the questions. It was not long before he returned with the answers I needed. He stated that he would follow with an email and was surprised to find one just as he stated. Thank you.

Great job by Carlos with my support question. I called in and got connected immediately. Carlos was on the line quickly and able to identify and address my support issue while renewing my software license. I was up and running quickly with a few simple steps. THANK YOU.

Daniel P was a great help and support. He was very informative in guiding me through the rebate refund process. His customer service was welcomed and appreciated. He did not rush or spoke over me while we were communicating over the phone. Great customer service. 👏👌👍Thank you. Thank you.

I spoke with Laurie **. She was very helpful and kind. I so appreciated her helpfulness and understanding. She helped me walk through all the necessary steps to update my account. My husband passed away back in August, and I needed to update my account. Thank you Ms. **. Sincerely Martha **

Daniel was more than helpful in answering and helping me with my question about the rebate My Total Defense Ultimate. I purchased a HP laptop, I am an Apple owner, tried to get rebate thru the HP.. Instead I loaded it on my iMac. I also registered and also loaded Total Defense on my iMac.. I will also load it on the HP laptop. Need a little refresher course on PC laptop..

I appreciated Carlos's patience helping someone with very limited computer knowledge removing an old program and installing the Total Defense Premium Internet Security I had just purchased. There was absolutely no wait time in reaching a technician who could provide help. He was very polite and walked me through all the steps.

Your representative was extremely helpful in renewing my subscription and very patient. I was having trouble with my phone because I could not hear him clearly. But it worked out ok because of his patience with me. He made things very easy and was very nice. Thank you for all your help.

Carlos **, the customer service specialist was extremely helpful in quickly resolving the issue that I had with installing the Total Defense Ultimate Internet Security. He was very professional, courteous and polite and I appreciate that he was located in the United States. The product is also very, very effective.

My experience was with **. I had submitted the wrong information through the original photos so I was denied the rebate. I spoke to ** and he was extremely friendly and polite. I was able to rectify this by submitting the correct photos and I should receive my rebate check in approximately 2 months. I am happy with my customer service experience.

I am a retired school teacher, so I not gonna have a lot of business things on my computer, but I do want it well protected and from what I’ve read it Total Defense premium. I think that my computer is going to be well taken care of and checking on how it’s working will not be too complicated for me to understand and look at. I did require some technical assistance in the beginning of the process and was very pleased with the attention and the kindness that was afforded me during that process. I will recommend this to others in my family.

Representative was very nice and gave me step by step instructions on what to do. He thanked me for contacting customer support and told me if I have any issues or if I have any other questions or concerns, to contact customer support again. He had a very calm voice. Thank You.

Dan was very helpful and patient with me. Everything is working fine now. Total Defense is up and working properly. This could have been a frustrating experience and instead it was quite pleasant. Thank you to Dan. Have a great day! Stay warm.

Aaron ** assisted and helped re-register my Total Defense program. Somehow it was not re-registered properly with Staples PC Tune Up done last October. I greatly appreciate Aaron's help and figuring out the issue. Thank you.

Laurie was very helpful in assisting me with updating my credit card with Total Defense. She was very patient and kind. I am reluctant to put any credit card information online, and Laurie understood. She was empathetic and eager to help. Laurie is definitely an asset to the Total Defense team.

Laurie ** was a great help to me. She was willing to call back at a provided number just to ensure that I’d have my issue resolved. I had a proper issue regarding my rebate, but with efficient timing and a listening ear Laurie provided me with the quality of assistance I needed. It made my day!

It was a pleasure to work with Daniel. It took longer to give him access to my computer than it took to notice the problem. I'm very grateful that my fix was as simple as my email address. Grateful that other two techs I worked with. Both of them took the time to give me solutions. Thank you guys, I feel protected.

Extremely knowledgeable and polite. Customer service was very helpful and this client appreciates the courtesy. The rep could not provide me with any of a discount than he did and that too was appreciated. If there were any other items he could have helped me with, I am sure he would have. THANK YOU FOR HELP.

I needed anti-virus software for my older iMac. I am a senior with limited computer ability when compared to the younger generation. I had a few minor issues with installation and having a US based Tech Support that spoke clear English was very helpful and one of the primary reasons that I chose to do business with Total Defense. Kudos to Daniel ** who assisted me over the phone.

Needed help removing a high pitched tune that would come on exactly the same time each night whether the laptop was on or off. Carlos was very helpful, knowledgeable, pleasant and professional. Hopefully we won't hear this music tonight and that he's resolved the problem. He is an asset to Total Defense.

I have had an account with Total Defense since 2014 and have always been happy with the company, but Carlos topped all of my expectations, especially since I am 11 years older and driven by fear about anything that is computer related. He was soooo patient and walked me through the installation of the program on my new computer and helped me uninstall the program that was already on the computer. I thank him from the bottom of my heart for giving me the time and respect for my shortcomings.

Aaron was very helpful, patient, and walked me through each step without hesitation or frustration. If I need assistance again, I'd hope to catch him each time. Great job Aaron! I was taken care of and received respect and understanding at the fact that I am not tech savvy in the least bit. Now my computer is up and running with the protection that it needs. Thank you!

After Total Defense auto-renewed, I realized it wasn't working on my cellphone. Carlos advised me to log out and then log back into my account, and that resolved the issue. When I asked about the $20 discount advertised on the Total Defense website, Carlos applied the discount to my account, effectively addressing my concerns.

Carlos provided top tier services. He answered my questions and provided a solution. I appreciate his professionalism. I was glad with the services that I received and if he is a reflection of the employees then great job! I am happy that I was able to speak with him and resolve my issue within a timely manner. He was very courteous and it is greatly appreciated.

The Total Defense representative corrected the problem I was having because my mobile phone did not automatically renew the subscription. I appreciate the quick help and response. Total Defense has always been a great service. I have been a customer of Total Defense for several years now. I've never had any problems that weren't resolved.

The links sent after I described my problem on the phone worked perfectly. An original installation error on my part got me into a free trial rather than an additional device associated with my other Mediacom-supported installations. I'm pleased with how Total Defense works on both Windows and Android devices. It works unobtrusively and has kept all the devices safe, finding several problems over the time I have used it.

I called to make a onetime request to pay my renewal earlier than when it is due. I was able to get my request taken care of without losing my auto renewal, The service was not only great but friendly. Carlos ** could not have been more helpful. It is really pleasant to speak to a person who will do their best to solve your problem and not be rude, Total Defense can be proud to have customer reps. like that,.

I called Total Defense because the TD app on my phone showed that my subscription expired-even though the subscription was recently renewed automatically. When I spoke with Carlos, he was very nice, polite and knowledgeable. Carlos explained to me the most likely reason this happened and he resolved the issue quickly. Thank you Carlos!

Please see my conversation with Aaron & my separate email via the portal! Need to install on my new Surface Pro 11 with Snapdragon processor and cannot do so, the installation always 'hangs' at 95%. I had disabled windows firewall to allow the AV to install. Very satisfied with tech support person but not with his answer!

Jean ** was very understanding with my lack of knowledge with my computer. He was very courteous and friendly and solved my problem. The product has kept my computer from harm for a few years and I am grateful. It is easy to use and can be used while I am working on something else. Thank you Jean **!

I have used Total Defense for about 10 years now and it works great. I have never had any issues with viruses or malware. Customer support is very good as well. The response to an email is always quick. The price hasn’t really gone up much from what it was 10 years ago. I would definitely recommend Total Defense.

I received an email that said my account was over. I know it wasn't and when I called Aaron ** took care of it right away. Very grateful. I've been with this company for a few years and am very happy. I highly recommend this to everyone I speak to. I've included my kids' computers to keep everyone safe

Jean ** from Customer Service was very helpful and quick to respond to my inquiry regarding the rebate. I made an error when filling out the original form and scanned the wrong UPC label. He told me this wouldn't be a problem and sent me an email to fix this and attach the missing label. He was nice enough to respond back that he received my message. I like dealing with companies that don't ignore customers and that actually respond that they have received your information.

I was having problems activating Total Defense on my mobile phone. I kept getting the message that my subscription had expired, which was not correct. I received the information and guidance I needed to activate service on my mobile phone. Technician was patient and guided me along, step by step. He ensured the protection was installed and working correctly before ending our conversation.

I needed my laptop added and didn't know how to do so. I tried to follow what was recommended through email, but, I am not tech savvy. Once I reached back out, Mr. ** stepped in and alleviated all my concerns. He was very professional, patience with quick results. I am very please. I will recommend Total Defense to all my family, neighbors and friends. Should have any questions, feel free to contact me via email.

I wanted to cancel subscription on existing device as I got a new one but was told could not. So we merged accounts. Daniel was very helpful in answering questions and patient helping me through the process.

I was having software installation problems while renewing my subscription to Total Defense. The problem was not resolvable by standard uninstall and reinstallation of the software. Daniel ** was very patient and did not outstanding job removing the old software by remotely linking to my computer. This was definitely one the best experiences that I have had in resolving a software issue.

Daniel ** was very professional and solved my problem right away. He was kind and very helpful! He helped me renew my subscription and remove a double charge to my account. He was a pleasure to work with and fast and efficient. Great customer service. Thanks. Thanks. Thanks.

Carlos ** assisted me with the install of Total Defense from Mediacom. He was very helpful and sent me emails to allow me to make the updates on my computer. I had to uninstall the older version of Total Defense on my computer in order for me to install the newer version. Carlos explained all to me and made it very easy.

Total Defense is a must to have, fast service, and they gave directions over the phone how to remove a scam and free up my computer, such nice people to deal with, I will never be without Total Defense they have your back, I would advise to use this service, Thank you

Jean ** was amazing!!!! Pleasant! Knew EVERYTHING! Very patient!!!! The best!!!! He was amazing! I hope he has a lot of calls about new computerS and how to add Total Defense to a new computer. I would recommend him for any difficult issues! He knows a lot about everything! Hope he stays with Total Defense! And takes my calls!

The agent was extremely knowledgeable and helpful. I greatly appreciate his assistance. I would recommend Total Defense to family and friends. I was very happy to see the range of product prices. Given the fact that I do not have a large family with multiple devices in my home, I will share your price range for Total Defense with others looking internet security.

I had not received any notice that the yearly cost would be increasing. When I checked my account and saw it had, I called to find out. I assured him that I had not received an email and since I check spam daily it had not appeared there either. Jean ** offered me $10 refund. I graciously accepted and appreciated his kindness.

Aaron was more than competent in assisting me with my questions. He was courteous and extremely informative. This company, with tech support such as Aaron, is a breath of fresh air compared to other customer service entities. From the moment I installed this antiviral program to now, I've been impressed with how easy it is to use and how well it works. I hope to remain a loyal customer far into the future.

Needed to set up a new computer and Jean Michel O. did a fantastic job. Great to deal with him~ I have been very satisfied with all the help from TD and will continue each renewal time. I tell others about it and all is well. Easy to use and scan works very well

Receiving Outstanding Customer service these days are rare.

I have had Total Defense for many years and have had no issues, but I have had questions that were answered promptly. I had bought a new computer and they loaded a different vendor software on it as a complimentary package, deleting what I had. I soon found that the reason I was with Total Defense was because it worked, not just against virus but to keep my computer running smoothly. I had called the other vendor with questions, but after a couple of tries with individuals I could not understand, I severed that relationship. Called Total Defense with the call being answered in 3 rings, with someone that took care of me. Never Again will I switch, no matter if it's free and for a few months or years.

The Representative was Excellent. Very Customer Centric in getting my issue solved. Very efficient in getting the result needed. The company is very consistent on its service and support!!!! I have been a customer with the company for a long time and find its responses to be very helpful to a non-tech person. Always lowers the frustration level.

Everything was great. They kept the words like they mentioned. I would recommended anyone who bought this product would not regretted it. Total Defense it a very good protection for your computer especially if you spent a lot of money to purchase it. I definitely 100 percent for me think it is a very good product.

I received an email stating I need to renew my subscription due to a new credit card issue. Aaron took my concerns and quickly explained the process and updated my acct. He also answered my questions on future updates where they mostly are automatic or a manual operation I would have to perform.

I had continuous pop up ads after visiting a web site. Carlos knew immediately what to do and the problem was eliminated in no time. His diagnosis of the problem was quick and the solution was right the first time. I was very pleased with his knowledge and exact response. Yeah Carlos.

Your rebate policy is unbelievable. It takes from 8 weeks to get a rebate? Unbelievably slow rebate. Process. You gave everything that you need to process but we have to wait at least 8 weeks? I should have just get another internet security protection instead of taking this promotional offer.

Carlos ** was a big help and solved my problem very fast. I have been using Total Defense for many years and as of now have had no problems. I like the idea that when I renew I do not have to download any information and that my coverage continues the same as it was.

Needed to call in regarding an alert from credit monitoring bureau concerning a charge entered on a certain credit card. Only known pending charge was from Total Defense and pertained to a renewal amount that was different than expected on the card. Customer rep confirmed the correct charge that was still pending but not yet enacted on the same card. Further investigation with the credit card company resolved the entire issue. Thanks for the help.

Daniel ** went above and beyond to help me! He was very professional, kind, understanding and patient with my request and questions. I highly commend him for being an EXCELLENT representative for Total Defense! He successfully corrected and resolved my problem and took care of everything immediately! He was a pleasure to speak with and I am quite sure a valued associate who MOST DEFINITELY deserves a considerable pay increase! Can't say enough good things about Daniel ** for a job well done! Thanks so much! Khristi

As a longtime customer, I have been extremely pleased with the TD Anti-Virus protection program. It gives me peace of mind knowing that my laptop and mobile devices are protected. When I had an issue installing the software on my laptop, Dan the Customer Support Specialist, was very professional and knowledgeable. He went above and beyond to make sure all of my questions were answered, and he was very kind. I would definitely recommend TD to anyone looking for an anti-virus program.

I could not get my mobile devices to update and show a current subscription upon renewal. I tried several processes to fix the issue, including uninstalling, redownloading, etc. Apparently the problem was on the Total Defense side and, after calling the tech support, was quickly resolved. Daniel was very polite and professional. Thank you!

I called because I needed help submitting my rebate offer. He was able to guide me through the process and set up my rebate. He was very helpful and kind. He was also patient, which is appreciated! I am confident that if I were to call back that I will get the help I need.

Daniel was very proactive and listened attentively to my needs. I have to say because of Daniel’s actions, I will NOT be leaving Total Defense after more than 10 years utilizing your product. You have a very good product and knowledgeable Staff! It is very easy to find information and scan on your app.

The service I had today when I called to renew my contract was a great experience. Carlos was very efficient at his job and very respectful and courteous. I was very satisfied with the service. Everything was straightforward and very simple. Could not have asked or experienced better anywhere as far as the service today. Thank you Carlos. Keep up the good work.

Without Dan ** I would never have completed reset, nor registered software; been unable to file rebate and would have made all my business acquaintances aware of software shortfalls. But because of Dan I intend to not only recommend software but will highly suggest contacting Dan for assistance. He is a person that was not only gifted with ultimate patience but also unlimited intelligence! You are very lucky to have him.

Subscription on phone show as expired after auto renewal. Agent explained the update may not have gone through and reset it, after that all was good. Very courteous and professional, have been a long time customer and excellent customer service like this is why. Look forward to more years of service Jim

Had a problem with renewal subscription on line. Tried to renew at $39.99, hit the renew button and it came up at $59.99. Called customer service and talked to Laurie **, she solved the problem in record speed. Thank you, good service. I also recommend Total Defense to my brother and my cousin.

Ali was extremely helpful and patient in getting my Total Defense working again. I appreciate his help - He was very knowledgeable in knowing what steps to take to get this application back on my MacBook. I recommend this product on every computer-better than any other antivirus application. Keep up the good work.

There was an issue with my bank and the automatic payment was declined. Daniel took ownership to help me with my concerns. He was knowledgeable, professional, and helpful. Issue was resolved by the end of the call. Employee who is understanding and a real asset to your company. That wrap it all in a nutshell

Trying to change my credit card information since I want to renew my subscription to Total Defense.. Carlos ** did a great job helping me with my issue, he is a good asset to your company, very polite, courteous and professional, thank you Carlos. Will not hesitate to recommend my family and friends to Total Defense..

I am writing to express my sincere appreciation for the exceptional assistance provided by Carlos **. His dedication, professionalism, and unwavering support have made a significant positive impact on our operations. His consistently went above and beyond to ensure that all tasks were completed efficiently and to the highest standard. Furthermore, Carlos ** exhibited excellent communication skills, always keeping me informed and promptly addressing any concerns or questions I had. His positive attitude and willingness to help have made a lasting impression on our team. Thank you, Carlos.

My issue was confirming that the quarantine folder and contents would be deleted if I uninstalled Total Defender. Aaron explained that they would but also added that TD would not conflict with Microsoft Defender so I am opting to continue to let TD run weekly scans. Aaron was well informed and very helpful and courteous.

When I purchased Total Defense the store requested my rebate. I received an e-mail stating that the rebate was denied. I will first say that I prolonged calling Total Defense because my recent experiences with customer service calls have been less than ideal. I called Total Defense and was very surprised at the prompt pick-up. There were no unrelated questions or comments. Carlos listened to my concerns and handled my questions fully and gracefully. He was polite, knowledgeable and sincere.

Aaron was very thorough in explaining the different plans so that the plan would fit my needs. He directed me how to uninstall my soon-to-expire software and directed me how to install the new software. He was very patient and kind. He is an asset to your company. I thanked him for his help

I was unable to download the Total Defense app on my desktop. Mr. ** walked me through the whole process and made sure everything was in order be ending our call. He showed that he was knowledgeable and didn't try to demean me when I couldn't locate where he needed me to go.

Carlos was kind, patient, and quick! Great service. I prefer to be able to talk to a person rather than try to troubleshoot online. I appreciate the personal service - kudos to Total Defense for this benefit. Knowing that there are folks who can help me the moment I need assistance is a selling point for this product. Thanks.

Carlos ** was very helpful and informative and courteous and I appreciate his help and guidance...I will definitely contact Total Defense again if I need assistance with my subscription and if and when I get a newer computer. Thank you for your help and expertise. I will definitely contact you again if I need assistance.

I was to download an update to an existing program and it required me to suspend my security software. I have been very happy with Total Defense. Thank you for your support and courteous, knowledgeable customer service. I would recommend your product to others. Thank you.

Dan was so kind and helpful in setting Total Defense back up on my PC. It took a while but Dan did not seem to mind since I am not an expert with using a computer so I am thankful for the help I received. I really appreciate his help. Thank you so much. I have been paying for it but was not able to run the program.

The SUPPORT from Ali ** from your support team was very helpful in getting things back on track. He answered all questions asked (Ali stayed on phone until completed) of subscription that I had including if my purchase was legit. Thank You again Ali **. I appreciate it and have a GREAT day!

My husband's computer was locked out. I called to get help with that. Had to reset my computer. Still couldn't get in. I called back and was helped to get everything working again. I have had Total Defense for more than 10 years. This was the first time I had to call support. I am very happy with the support.

My representative helped resolve my issue very quickly and without any stress on my part. He quickly reviewed my information that I previously submitted for a rebate and made sure that I received everything I was entitled to. He was also very patient and pleasant which is something that you don’t encounter very often when you have an issue with something.

I was having difficulty downloading the Total Defense App offered by Mediacom as I was using my regular email address rather than my Mediacom email address. Your Total Defense technician, Carlos **, was very professional and helpful in directing me to the correct path. I was successful in loading the app with his directions.

Mr. ** had patience and worked with me through the entire process to retrieve my log in info. He stayed on the phone with me to make sure I did everything correctly. He answered all my questions and was very understanding of the problem. He has excellent customer service skills.

Carlos was extremely helpful from the beginning. He was able to assist me with the issue that I had. Additionally, Carlos was very receptive when he said that he would get back to me with a response, this afternoon! Thank you for your help during this matter, I would use this product again and feel comfortable with any further questions that I might have in the future.

Rebate I was given by PC Richards had expired and was denied. I spoke to Daniel who suggested I contact the store. Before I had a chance to do that Daniel called me back and said he found another rebate that I could apply to my purchase. It was so nice that Daniel took the extra steps to support me after we ended the call and found a solution. He truly cared for me as a customer and went above and beyond in support.

Carlos **, the specialist was very helpful and helped me with my rebate. He was awesome and professional. He let me know what was further needed to resolve the issue with my rebate. He resolved the manner quick. Also he provided me with a follow up email. I would recommend anyone to Total Defense because they will never be disappointed and the customer service is awesome.

Received a free copy of PC Tune Up from Staples earlier this year installed by their employee. Ran fine until a few days ago when it froze during a scan at 46%. Called Ali at Support. He quickly diagnosed the problem and sent me a new copy to upload. This one works much better than the old one. Sharp guy, that Ali. Give him a raise.

Daniel provided unparalleled assistance!! It was NOT an easy problem and he was able to find a pathway to the solution. (Some of the corporate instructions were missing a valuable step or two for installing the program on my MacBook Pro, using Sequoia 15.0). He never faulted - supremely professional, caring, and unrelentingly positive! Thank you for hiring him and having him available.

I called customer service and because I was trying to activate Total Defense on my mobile phone, but I got a message that said the subscription had expired. That shouldn't have been the case, and I spoke with Daniel **, who quickly remedied the problem. David is a very good asset for your company. I highly commend him for a job well done.

I had trouble downloading my antivirus protection on a new laptop because I couldn’t get another antivirus virus program to uninstall. Ali was very pleasant, competent and helpful. He resolved the situation and I would recommend him as a CS rep. Overall I found the call to be a very positive experience.

Have been a customer for years. You have kept my computer safe. My husband was searching for something and as he scanned and went to diff pages it locked up. We called in. Phone answered right away. Tech went through a few quick things and resolved it quickly. Knew what caused it.

I have had Total Defense for four years now and I’ve never had a problem with anything. Doing my renewal was very easy. Everyone was very friendly and helpful. I would recommend Total Defense to anyone. I have never had a problem at my computer has been safe. When I called a few months ago with a problem I thought I had. They were so helpful.

For some reason an update didn't go through on my subscription for my phone and was saying expired. The person explained everything to me and in 5 minutes it was all fixed. This person was very easy to talk to and was a good experience all around.

Branden spent a lot of time with me correcting the problem to my satisfaction. What else can I say? I was very pleased with the outcome. This is ridiculous to have to write so many words to only say I was happy with the outcome.

Dan was extremely helpful in getting my software up and running again. He walked me through the steps to get my Total Defense program working. He was also very knowledgeable about the software and it took less than 10 minutes. If I have problems in the future, I'll ask for Dan because he was so polite as I was trying to explain my issue. Dan is the BEST.

I'm retired, having been in business for many years, I believe Employers need to hear positive things about their employees. I asked Brandon if I could leave a Customer Representative Survey on him. Thank you to Brandon ** for his kindness and patience in helping me understand the value of your product, and how to set up and account. He was polite, knowledgeable and made me feel comfortable while asking my basic, mundane questions. Thank you to you and Brandon.

Very good support explaining my double rebate message I had received. Still have a good rebate to be honored, "The first one is still in process and should be handled soon." I was told. The gentleman who helped me was very quick to discover the problem and told me to be patient and the rebate will be taken care of.

I was having a problem installing the program. I have previously used it and it was awesome. But in regarding to the present situation, I contacted the support team and they immediately took care of my problem. Thanks go to Daniel ** for his help. By the way, this is an excellent product. I highly recommend the product and the customer support.

I am so relieved and was able to reinstate Total Defense protection on my computer. Dan made the process a great experience, relieved my stress. He answered all my questions and took all my concerns into consideration during the process. I know I talked a lot, but he listened and responded in an appropriate and professional manner. Thank you, Dan, for restoring some of my faith in humanity. I highly recommend Total Defense. The price is affordable and protection will give me peace of mind.

Tried to get into my doctor's web portal and it was identified as having possible malware. Spoke to Daniel ** at Total Defense and he walked me through reinstalling the latest version of the product. His instructions were perfect and very easy to follow and my issue was resolved. Daniel was easy to work with, very clear in understanding my computer issue and set me at ease with his great personality. Would definitely recommend him and Total Defense.

Very cordial and professional. Answered all our questions. Very pleased with this representative. We have been with Total Defense for a number of years, we believe around 12 years. We would recommend this service to friends and family. The phone was answered promptly and with proper identification. In short we are very happy customers.

I have used your program for 1 year and am really happy with it. I like being able to see the detailed reports. I like knowing that the few apps I use are being updated by it. It is easy for me to understand and to use. I appreciate it that I can put it on more than one device and plan to add an additional device I use too (a laptop that uses Windows 11 whereas this simple one downstairs uses Windows 10 only). I am grateful someone was there at the phone number to talk to me about two issues that came up after I renewed (one was the ARS which I wanted to turn off). I will recommend your product to others. Thanks very much for making it available to us. Patricia **

Kept getting notice that subscription has expired. Carlos knew exactly what to do. Very knowledgeable, polite and patient. Great person to deal with. Total Defense has kept our devices safe and worry free. Happy to have the support. Nice to know that you can still get what you pay for. Thank you.

Customer service was very professional and knowledgeable. It only took a few minutes to correct the issues we were having. Our tech had us up and running in no time at all. We have been very satisfied with this product and would definitely recommend it to others. Thanks for the support.

Carlos was so kind and patient. I know nothing about working on a computer, but he made everything seem easy. He really knew a lot and quickly solved the problem. It was a pleasure to work with him and I would recommend him to anyone.

After completing my renewal payment, there was no indication that I needed to do anything further to complete the renewal process. But my installed software continued to indicated that I needed to renew. I called Customer Service and was initially told that my renewal was incomplete because my payment had been rejected. When I told the CSR that my payment had cleared and I had an email specifying as such, the CSR researched further and told me the error on his part and then proceeded to tell me how to complete the renewal on my PC. Why are there not better steps or information on how to complete the renewal if there is action on my part to be completed. Really frustrating and disappointing.

I was inquiring about the difference of cancelling current subscription and setting up and new one at your sale price. Carlos ** was very professional and courteous assisting me get the best price. Your company's billing dept. had some difficulty with getting my payment, but your representative got it done. Mr. Carlos ** represented Total Defense very well!

Here's what happened. Excellent service. Problem solved. Ali was great - walked me through the process to reactivate my account - offered additional help, but none was needed. Been using the app for years without any issues. Product just works. Nuff said.

I was receiving a Parental Control message that was unusual for me and hindered my ease in accessing some sites on the web. The Total Defense advisor was easy to talk to and rendered assistance in resolving this problem. The resolution was quickly made and my problem is now resolved. Thank you.

I hope it works for me for the first time with this firm. The salesman was some pushy, but in the end, it worked. It was installed by the manager of the section. I buy most of my electric products at Brans Mart.

I had purchased a new laptop computer and Laurie ** did a wonderful job of walking me through the process. She was extremely patient and very clear in her instructions and also very pleasant and professional. I have always been treated like a valued customer by Total Defense reps. I am a satisfied customer of Total Defense.

I had a message on my phone saying Total Defense subscription had expired. Since I am a customer of Mediacom, I needed to talk to customer service to correct the problem. Customer support, Mr. Ali **, was very patient and gave me all the steps to take to correct the "expired" message. excellent customer service. Thanks again,

Top notch job. Prompt service, correct my issue quickly and easily. High marks for his knowledge and professionalism. He corrected my issues with me on the phone and waited to make sure it worked, then asked if there was anything else I needed. I hope that if I have another issue with my account I get him to correct the issue. Thanks for your help Daniel.

I emailed support with a question regarding protection on an attached external drive. Daniel answer in a timely manner with an affirmative answer. I was released that the drive was protected along with the PC.

Thanks you for your help. You have been a great help. God bless you. I don't know what I can do for these rebate without YOUR assistance. Please try as good as possible to let me get my Total rebate and I will be soo happy if I received my rebate. Thanks.

I was having trouble applying for the rebate online. The representative was very helpful and solved the issue very quickly. The representative had me send my information to him by email and within a days time I had a confirmation that I would receive my rebate. The customer service for this company seems to be very good.

Talked to Ali **. He was very patience and walked me through purchase of Total Defense PC Tune up. Mine had expired on laptop and renewal was higher priced. I appreciate his knowledge and patience and wonderful customer service! I am thankful he was there to help me. Ten stars for Ali!

Associate Daniel was knowledgeable and very helpful. His response time was great. Daniel was also able to provide me with the "why" as it pertained to the issue with my rebate. He was able to assist me and have my issue addressed in an expedited manner. Very thorough and professional.

I phoned into my Total Defense Internet Security Support to change my address and account information. The support of Brandon **, my support specialist was very kind, helpful and professional. I have been with Total Defense since 2013 and have been very satisfied by their security and professionalism. I have no plans of seeking elsewhere, they are a great service!

This is my first time using this product and it seems to be really good and reliable. I will add this product to my other products allowed. The price excellent with the added rebates. Customer service was great at helping me get the right submission because my time frame had passed a little but it was still processing.

Dan helped me to change my password so that could renew my subscription from home instead of at Staples. Why can't ALL customer experiences in ALL companies be as efficient and effective and easy and pleasant as with Dan? I am certainly grateful for his help.

I had incorrect passkey information and devices appearing in my account. The Total Defense support center quickly corrected the problem and assured me, none of my devices had been hacked. The online technician reviewed my information and determined it was from another computer that I owned years before. Great job TD.

Carlos was very professional and courteous. I was quite frustrated with my Installation of the Total Defense. He helped me through remote access. Determined that the installation was not working because I have another Anti Virus application. WEBROOT. I’m glad I was able to learn what the problem was.

I was a little confused because I couldn't access the page to claim my rebate, but after calling you I was able to solve everything. Ali ** understood my situation and gave me the solution to my request, was very professional, nice and friendly. Thank you so much for help me.

Carlos did a great job answering my questions on how to reinstall on my laptop and also add Total Defense to my phone. He gave me info on additional subscription options and the differences between the subscriptions. He then followed up with an email reviewing the information he provided. He was very professional and well informed. Thanks.

Hello, I contacted the Total Defense Support Team regarding my annual renewal fee. Carlos ** was very helpful and took care of my issue. Carlos also helped me last year with my renewal charge. He has always been very professional and very quick in getting back with me. Thank you.

Carlos provided excellent service. He was helpful, patient as we walked through the renewal process. I was having a difficult time with completing the request. Carlos was patient and made sure I was able to finish and use the application. My experience with Carlos was positive and more importantly that it was successful.

I felt that the representative was very patient, helpful and very knowledgeable. He made the phone call a very user friendly experience. Although the subscription renewal format had changed he was able to walk me through it and made it a lot easier for me to renew my subscription. I am not very computer savvy so this was very helpful.

Mr Ali is very co op and very knowledgeable and explained very simple way. He walk with me all the time until my problem solve. l call early but no one explain like Ali explain. He was cool and soft and polite. l am with Total Defense for long time. It's good product.

I called Total Defense to check on my rebate via phone and the representative was very professional and helpful. He gave me instructions on how to get my rebate because my application wasn’t approved before. I did exactly what he said, I called back to ensure he received my email and now my rebate is approved. I’m a very happy customer.

The issue does not seem to be resolved, but Ali was VERY nice, polite, and helpful. I am not going to worry about "15 registry issues" since it is not bothering anything. The rest of the time he spent on the phone helping me try to resolve this issue was fine.

Carlos ** is a very respectful, polite and knowledgeable person of what he does. I felt very comfortable talking with him and he was able to solve my problem. He deserves a five star. Employee like Carlos is very valuable to your business. Please consider giving him a promotion or a raise as early as possible.

He Gave me good service, he knew where to go and guided me in the right direction that I needed to go. He verified me correctly and knew what he was doing and he waited patiently for me to go through all of the proms to download what I needed. He was good customer service.

I initially spoke with Daniel ** who was very nice and tried to help me but I had problems getting into my email when I spoke with him so he sent me email with info with how to uninstall and install Total Defense. But I was unable to and called again and spoke with Laurie **. Laurie was very patient, kind and helpful and walked me through everything and was great. She was so patient with me which I really appreciated. She called back 1/2 hour later to see how everything went. Unfortunately, my computer is old and very slow so it took a while to complete. It's working perfectly now! Thank you so much to both Daniel and Laurie -- who are both very professional!

Danial was fantastic, he walked me through the entire process and was very professional and helpful at all times. I am an older gentleman with limited computed knowledge but Danial was very patience and took me through the uninstall and install process. It was a pleasure working with him to correct my problems.

I needed to add virus protection to a new computer. It took help from one of the phone assistants to complete the task. He was extremely helpful and together we were able add the new computer and update protection on an older computer. Reaching help via phone was very prompt and very helpful. I would definitely recommend this service and product.

Representative Felix was extremely helpful. Understood the issue immediately and walked me through it. Issue resolved. Very courteous and professional. Also was very pleased at the quick response. Did not have to wait long to get through. So far happy with the service I have received and would not hesitate to call in the future if additional questions arise.

I was concerned when trying to access PC tune up. I got message that I was denied access. I called for assistance and was told the your system was being updated and I would hear back later. The issue is now resolved and I have done the scans and everything seems to be in order. The performance scan took 24 minutes and the vulnerability took 11 minutes. Glad to hear, but would have appreciated advance notice.

I had a screen come up from MicroSoft that I was suppose to call that someone had my IP address. I knew it was a scam but I couldn't get it off the screen. Had the phone number so I called, Got ahold of Ali ** and told me what I needed to do. He was very nice and patient with me. Good company and I would recommend it. THANK YOU.

I was not able to validate my account, even tho I was signed in and everything else worked. It was only to see if my email had been pwned, but it didn’t work. I always demand that if there’s a function to ANYTHING, it better work right or I get rid of it. Be it a vacuum cleaner, a bandsaw, or an app, it should just work. Ali was persistent and followed up with me promptly. He’s kind, courteous, and has eloquent vocabulary. He will complete a task no matter how great or how small. He knows how to delegate authority!

The Total Defense on my computer was not operating. The wait time on the help line was minimal. Carlos ** knew exactly what the issue was and emailed me a fix. The fix worked flawlessly. This is the best experience I have had dealing with a software company.

Carlos was very helpful and patient when my computer had to reboot and took quite a bit of time. We had to uninstall the software, reboot and reinstall the software. My computer is a 2017 model and was a bit slow. He stayed with me until the problem was resolved. Good Service was provided and I appreciate the time spent!

I tried to run a scan after noticing a threat on Total Defense app and it was taking a long time and timed out twice. At one point I think my internet went out which may have been the reason why it did not complete the first time. I called and was helped immediately. Thank you.

For some reason, Total defense was removed from one of our devices, and had to be reloaded. Carlos ** was very helpful. Walked me through the process and was patient while I located the appropriate things on screen. There appeared to be a phishing attack which initiated my contact with total defense to see what was going on, and discovered that the device's question was no longer part of the subscription. Thank goodness everything worked out well, everything is in order and I was able to run a full scan of the system and everything seems to be good. Thank you for all the help that I received from total defense and Carlos.

Ali ** assisted me. The call was taken promptly. Ali was personable and helpful. He explained some things to me about the Total Defense app and what to do if the scan continued not to work. Fortunately it did work the next time. I appreciate the live support! Too many companies are going to chat only, and not doing it well.

I received a message saying I could not install the Total Defense program because I already had a copy of it on my computer. Brandon remedied the problem in just a few seconds. He explained why the new program was not installing and showed me how to remedy the conflict.

The Total Defense Representative was able to understand and resolve my request much to my surprise and delight. As a loyal customer, it was a nice surprise and I appreciated getting a loyalty discount! (It's painful to spend my limited income on such services). Brandon was knowledgeable, easy to understand and very polite. I'm happy to do business with Total Defense.

I have been a customer since 2018. Every year I call to get a yearly discount. Your reps always give it to me. Ali was more than happy to accommodate me. Good customer service. Your anti virus program seems to be very good. Thank you.

My computer was locked out. It wanted me to call a phone number. I was sure this was a scam. I first prayed then got calm and called Total Defense. Daniel was very reassuring and said no problem and was a easy fix. He walked me through the steps and the problem was fixed. Daniel was great with his help. Thank you.

I Talked with your Technician, Daniel **, and he was very professional; competent; and pleasant. He guided me through process of deleting and then Re-Booting Total Defense on my computer. It was a pleasure to do business with Total Defense and Daniel **. He represents Total Defense very well.

My Total Defense subscription for Premium Internet Security is set to renew next month ($79.99), and I noticed that the online store listed the Premium Internet Security package for $59.99. Brandon **, your Total Defense Support, was very attentive and accommodating, and indicated that I was eligible to receive the $20 loyalty discount. I have been happy with Total Defense security for many years. Thank you for honoring the discount.

Carlos was very helpful and took care of my problem very quickly. Thank you for the great support! I expected to be on the phone for an hour or more but it went about 5 minutes at most. Oh well at least I'm satisfied!

Your representative Ali ** was very patient, professional and knowledgeable in resolving my difficulties with the installation of the software. Ali navigated the many problems we encountered with the install. Ali is a credit and a fine representative of your organization. As a result of my experience with Ali and would strongly recommend total defense software to others.

Yesterday, I realized that the Total Defense icon had disappeared from my home screen. I couldn't tell if I still had the service even though I knew it was paid. I spoke with your technician Ali **. He was so helpful. I am stupid and have an old computer. He went step by step slowly so I was able to follow his directions and reinstall Total Defense. He spent a lot of time and was so patient. I am so grateful for his help and really appreciate all his work. Everything is up and running thanks to him. He deserves a BIG raise.

I purchased a new plan from from Total Defense instead of renewing my old plan, but not realizing that my old plan was still on auto renew I had got charged for both plans. Daniel at customer service was very helpful in looking into the charges and correcting the situation. I have used Total Defense on my home computers for a couple of years now and will definitely continue to do so.

Via pop up received an alert message someone was trying to acquire my ap address. I ran a total scan and not alerts found. I called to Total Defense help line to confirm and see if any action needed.. Ali directed me to cleared out my Cookies and problem solved. THANK YOU Ali who was AWESOME!!!

Daniel was very respectful and very helpful to deal with when I called to request a discount. He immediately informed his supervisor of my request for a renewal discount for a long standing, pleased customer of Total Defense. Have not had any security breaches since using Total Defense. I have Total Defense installed on my laptop and cellphone, and so far, no issues. Plan on continuing my relationship with Total Defense far into the future.

I was having issues with downloading the protection on my computer, but Laurie helped me find the correct solution to resolve the issues in a matter of minutes I was able to download Total Defense. I was able to do this with a quick phone call then an email. Thank you so much!

Took care of my concerns very quickly. I feel safe on the internet again. Thanks for being there for me when I needed help. Very friendly and courteous representative. Your program is great. I have had warnings about unsecure web sites, and I did not go there. This is nice to have on all my window devices.

Previous Citi Diamond Preferred Mastercard was hacked. Had to get a new Citi Diamond Preferred Mastercard account number. TD had issues at their end, and I couldn't provide my new account number. Will do so in a week or 2, before it is time to renew my license. Asked for a senior discount, as my finances are tight. Was given a $25.00 discount from the $69.99 prince. Tx!

I had a very positive experience regarding my inquiry. I will call back in April to renew my subscription with Total Defense. I appreciate all the help today. I do not have any further inquiries. I prefer to call back when it's time to renew my Anti Virus with Total Defense. Thank you very much.

I called for assistance to get my Mother, Doris **, signed up for your Total Defense security plan. I am not technologically savvy and advised Daniel as such. Even though I am not computer literate, Daniel walked me through the steps to get her signed up quickly and professionally. He didn’t talk down to me and was very patient. I’m completely satisfied with his service.