Intuit TurboTax Reviews

I paid to use Turbo Tax this year so it would directly import our W2, plus it imported our info from last year's free version. All our info was super simple (I have severe arthritis, so the $20 was worth it to save typing). Our federal was rejected because Turbo Tax imported our youngest child's DOB as 1998, making him born 3 months prior to our oldest child. I realize this isn't a major big deal to some, but we need our refund and this was a major hassle. It took 3 times of manually fixing it before Turbo Tax would save the info properly and re-eFile.

Like Phil of Peabody, MA on your website, TurboTax 2009 will not install. There is some type of problem involving the Windows .NET Framework. The initial suggested fix of reloading .NET 3.5 SP1, it doesn't work neither, do several intricate steps suggested on their website to which I was referred. I'm supposed to wait until one of their engineers designs a fix. I've waited 3 days. Meanwhile, they've taken my money and are not providing the promised program in a usable format. I cannot file my tax returns in a timely manner. I've used Turbo Tax for nearly a decade. Never had a problem before. I bet thousands are in the same boat.

I have used turbo tax for 9 years now. Never having a problem. This year 2009, I can't seem to get onto the program. It wants to install SP1 and it says that my computer does not have the updates required. What! What is this all about? Then when trying to get customer service, can't. Won't happen and if you try to use the "chat" method, you have to use their problems and their verbiage. Useless. Goodbye turbo tax. There are less complicated e-filing methods out there like thru the IRS. Thanks for nothing.

Turbo Tax will not do my two daughter's college expenses correctly. It keeps insisting that I come out better off to use the tuition and fees deduction (and it only gives me a $2000 deduction, it should be twice that) and not the American Opportunity Credit. It will not even give me a place to try to use the credit. This is totally wrong. Turbo Tax had me owing $2000+ federal. I went to Tax Slayer and they figured it correctly and now I get a refund of $2000. I now realize Turbo Tax did this to me last year, 2008, too. I will be filing an amended return for 2008 and will never use Turbo Tax again!

TurboTax 2009 is a complete bust this year and their support to fix problems is invisible. This year's version requires an additional installation first to your computer (Net 3.5 SP1) which does not work. Their online and phone center support are useless. In the end, they ask you to create an error file and email it to Intuit for resolution and Intuit is not responding either. This company has a defective product and is not responding to any resolutions. I am currently using a tech service at plus $50 an hour to get the program installed and the tech company is having problems as well. After 4 hours, the program is still not installed when it took a mere 10 minutes in past years. Their installation platform is flawed.

Their product calculated my 2006 NC state return incorrectly and I had to pay a penalty and back taxes. The penalty was less than $50 but Intuit would not refund the penalty. NC Department of Rev said that many returns by Turbo Tax had made this error in calculating tax due. It is very difficult filing a claim using Turbo Tax website and they are not helpful. They do not stand by their claim to pay they penalties.

I was downloading TurboTax 2009 from a CD when a pop-up window informed me that I needed Microsoft NET 3.5 SP1 installed to use the software. The program proceeded to download NET 3.5 and install it. A reboot was required but afterward my computer would not boot up at all. All I get is a black screen when I turn the computer on. Even safe mode is inaccessible.

I tried to file my retirement tax with no earned income and turbo would not except and complete the return, so I could email it.

I received a notice from IRS that I had entered a "federal withholding" amount double the actual amount. I had filed electronically and didn't have a complete printout of my return. This year, I will not e-file. I will mail my return and double check with the tax tables manually. I had received a refund and after tax, penalties and interest, I paid much more to IRS than I had received. I had the cash to pay immediately, but I regret having to pay more than I owe.

I am unable to make purchase for download of 2009 TurboTax Deluxe and there was no help available. I got a few hours of wasted time at my rates of more or less $300 per hour.

There's an issue with my 2008 taxes and it was not my error. IRS is advising that we owe $15000. It was $10000 but interested added. They are taking $100 a month out of my account already and all my taxes were paid. I filed through Intuit Turbo Tax. IRS sent something about unreported income that was the exact amount of money my husband made and we reported for 2008 but a different EIN for some website company.

I received a letter from the State Tax Commission stating that there was an "Adjustment of Individual Income Tax Refund" to my 2008 return. The taxable income that the State Tax Commission computed were different from my Turbo Tax numbers. I entered all the numbers from appropriate forms correctly and I don't understand the reduction in my expected tax refund amount.

I filed my returns for 2007 with no issue, but I just received a bill from the IRS stating that I owe an additional $1544 in taxes for my 2008 Federal return. I showed I entered all of my w-2 information and TurboTax used the right wage figure for my State return but used a figure $9999 less for my Federal return. I have tried everything just to get a phone number for customer service but feel like TurboTax gives customers the runaround and makes it very difficult for customers to get any resolutions. My return have printed right on it 100% guarantee and that they will pay for errors but good luck getting it.

I also received a notice from the IRS last week stating that we had incorrectly claimed too much for our federal withholding in 2007. Not true. I have my documentation. Amounts I entered were correct. Amount TurboTax reported was higher. A $635 difference in tax is costing us over $3500 in taxes, penalties and interest. And they want it now! I have always used TurboTax but won't this year. I, too, would be interested in joining a class action suit. We will have to prematurely take money out of our retirement fund and pay a penalty and increase our tax due this year or pay it out to the IRS and be out even more in interest than they already want.

I have used TurboTax for many years and have been satisfied until now. There is a recent problem I ran into in that TurboTax does not save worksheets and include them with your PDF copy filed with the IRS. I tried to access my 2008 return worksheet documenting 1099s that I reported, and TurboTax said they could not produce it. Unbelievable. This is the worksheet document that details 1099s that were reported to IRS as part of my income.

I filed 2007 taxes with TurboTax. I received notice from IRS that withholding amount was entered incorrectly and now owe over $3900 in taxes, penalties and interest. TurboTax states they cannot find the error. Everything was entered correctly. They refused to assist. I now have to pay over $3900 due to an error in the TurboTax system. I would be interested in joining a class action suit.

I filed my 2007 taxes with TurboTax. I received a bill a year later for more than $17,000. I had purchased the tax audit service through TurboTax. They asked me to submit several documents, which I did. I was told through tax audit that it was my fault because I made an error with respect to how we recorded the interest paid on one of our properties. We thought that TurboTax would be able to catch such errors. We were shocked to find that it could not.

My husband and I used TurboTax in 2007 to do our taxes. We received a letter from the IRS this summer saying that we had state federal withdrawal amount was more than it actually was. My husband remembers going through this problem with TurboTax. We had sold some stock through his stock options. The company paid the taxes and included the amount as part of his withheld amount. However, TurboTax kept asking us to put in a figure for the withheld tax, thereby causing us to list the withheld amount a second time. Now the IRS is asking us to pay the difference plus penalties and interest for two years. The difference was only a couple of hundred dollars but it amounts to over $2400 due now! Does anyone know anything about a lawsuit? In talking to my brother, the same thing happened to him for the same tax year! That can't be a coincidence! We owe over $2400 to the IRS. It will actually turn out to be more because we can't pay it all at once. We actually have to make payments which will accrue more interest and penalties on the balance.

I purchased TurboTax online for 2008. They take your 2008 files offline on Oct 21st. Now, I need to access them and the only answer I can get from TurboTax is I have to buy the CD version of 2008. I thought I already bought TurboTax. Why am I required to purchase it again to access my 2008 taxes? Seems like extortion to me. I have used TurboTax for 10 years. I will not use them again.

I have used TurboTax for about 5 years and have always been happy not to have to read through complicated tax instructions, but instead to have to answer much simpler questions as prompted by TurboTax until now. I received a notification from the IRS that itemized deductions on my 2007 return exceeded limits for those above certain AGI levels and I now owe back taxes with penalty and interest. I decided to see if there were others who have had similar problems with TurboTax 2007, which brought me to this website. This is very eye-opening. I have not yet tried to contact TurboTax, but how can they not be responsible for errors with their product? Does anyone know if there is a lawsuit against them? If not, I for one think that there should be!

I had filed an extension and then on October 14th, I filed my tax form using TurboTax. IRS rejected my form. TurboTax instructed me to go into my form, check the reasons for the rejection and then TurboTax would help me fix it. I followed the instructions to find that the 2008 tax forms are not available until around Nov 2nd because they are getting ready for the 2009 tax year. I paid the deluxe price for TurboTax and now cannot retrieve my 2008 tax form nor get any other support to help with the problems. I am extremely upset with the company for being so inconsiderate to their customers. I will have to pay a penalty because the tax form will be late.

I was contacted by the Office of the President about my complaint which I filed with the BBB. They sent me the desktop version of TurboTax 2007, which did my taxes correctly. The online version did not put my military retirement into line 16b (taxable) so I got a bill from the IRS. I told the guy (Mark) that there was an issue with the online version. I receive an email today 10/20/2009 that they are taking the online version offline and that they can't duplicate the problem with the desktop version. The IRS sent me a bill for $6500.00. TurboTax knows there is a problem with the online version of the software and has taken it offline.

I used TurboTax online deluxe to file my 2007 taxes. After entering my 1099-R for my military retirement income, the program asked me if this was a Non-Qualified distribution if it met any of 3 categories, one being a payment from a military retirement. I answered yes. The program put the amount in line 16a but not 16b. I received a bill from the IRS for $6,500.00 plus additional interest. I called TurboTax. The first person I talked to Autumn said it appeared the software had made an error, but she didn't know why. She sent me the 2007 software to redo my taxes. The next guy I talked to Dave said it was my problem. "I must have entered something wrong." Is there a pending lawsuit against TurboTax? If so, please include me. If not, how do I start one?

I could not figure why the IRS and now the California Franchise board are slapping me with back taxes and penalties. I already paid the IRS, but upon examination of the Form 1040, it turned out that even though the information was correctly entered in the TurboTax drop-down menus, not all data were transferred to the 1040. I have emailed Intuit, but all I can do at this time is await their reply. Now, I have several thousand dollars in IRS and state penalties and likely a red flag next to our name.

TurboTax omitted some of our 2008 taxable income. My husband and I have received at penalty in the amount of $1,300. I checked our W-2's and the amounts were entered correctly. Intuit is impossible to reach.

I filed my retired parent's tax return for 2007 using Turbo Tax Deluxe. I just received a notification from the IRS that we owe an additional $1365 plus interest. Turbo Tax did not add in their retirement income (even though it was entered) as taxable income! I decided to see if other people have had the same problem on your site, they have! So I will not contact Intuit as it looks like they do not respond favorably to consumers. I've used them for many years, but am really contemplating not to use them any longer if they don't stand by their product.

I have recieved an email from this company to file my taxes. I'm a student, and I have never filed taxes. They also have a faulty address on file. I can't get a hold of them due to the fact that they don't have a phone number.

Not so much a complaint as a question. I tried asking a question or finding support at Intuit, but no luck so I ended up here. The question is how could I get spam (phishing) regarding my tax filing on the day of filing and the two following days? Is my information on TurboTax compromised? It seems like more than a coincidence, since this is not the tax filing season. On each of the days in question, I sent to or received email from Intuit. Apparently, the return is at IRS, as I got a response when I went to irs.gov and clicked on where is my refund. I am currently worried about my personal information.

We filed our 2007 tax return with TurboTax. I added my husband's retirement income, but for some reason, TurboTax did not add it as a taxable income. We now owe IRS because of this mistake from TurboTax. We will not be using it again, and we will tell friends about it if TurboTax doesn't do anything to correct their mistakes.

When using TurboTax to file my 2007 and 2008 tax returns, one of the questions asks, "Do you pay alimony/child support?" I replied, "Yes" and entered the $12000 that I pay per year child support. I have just been audited by the IRS reflecting that I owe an additional $3000 for the 2007 tax year because child support is not tax deductible, only alimony. Why does the program prompt you to enter child support payments if it's not relevant? I am not a tax expert and put my faith in this program as my filings are always straight-forward and, up to this point, uncomplicated. The mistake and audit check function of the program returned no errors or warnings.

I filed my daughter's 2007 taxes using Turbo Tax Premier because of stock options. An audit by the IRS stated that the withholding was overstated and was issuing a bill of $1600.00. When I inquired at Turbo Tax, I was told that it was an error on my part. Later, I found out that while I submitted the Premier eFile, I was told by Turbo Tax that the Deluxe was submitted. When I asked for a copy, I was told it wasn't there. I ended up with a refund for the Deluxe. The last person I talked to could not explain how the situation occurred but he was sorry. Turbo Tax correctly placed the stock compensation with the gross income, but it failed to correctly place the withholding in the Federal withheld which caused the overstated amount of the withholding.

I was audited by the IRS for my TurboTax 2007 return. The result was approximately $3300 in penalties and interest. The specific problem was that the TurboTax product asked for and accepted 1098 mortgage interest twice in its program, doubling the mortgage interest that was reported on my taxes. I have screen shots of the software to show how this happened, and the vice-president of TurboTax has stated that the program worked as designed and that checking for duplicate entries after they specifically asked for it twice was "not a priority" for Intuit.

I go to file using TurboTax software in 2008 for 2007 tax year as I have done the last 5 years. A little man pop up saying that I could receive more if I filed the alternative minimum tax way. I clicked to do it and offered a large increase. I think it may be a mistake and go to file the normal way and he pops up again. I do file, not understanding it, but I trust TurboTax is accurate and knows the law. The IRS contacts me and says that tax was disallowed.

TurboTax filed my out of state taxes and didn't file my state or Federal taxes. They say I made a mistake somewhere, but I got all the way through and was told that they were being filed. When I went to find out where my refund was, I found out they were never filed.

The IRS found a mistake that TurboTax did not, and I need to speak to someone at TurboTax to see how they plan to fix this issue. The IRS now expects me to pay for the mistake with interest. I expect to hear from someone in the next 48 hours.

I purchase TurboTax software for $93 in April 2009, after checking other software programs. This one guaranteed the highest refund, but to do this, they added a $600 rebate credit to line 42 on my taxes without asking if I received this money costing me to pay $225 to IRS. When I e-mailed them with the problem, they simply said "we don't give refunds on e-filings". Late fees for filing taxes and an additional $225 paid to IRS.

I received a notice from Colorado that I had entered on Line 26 on Form 104 of the Colorado return an entry of $179.00. Colorado states the estimated tax credit you claimed on this line is greater than the estimated tax payment we received. When I viewed my tax data from the tools menu, line 26 is not listed but the carryover weeks line shows the 2004 state tax refund overpayment and applied amount to be $179.00, which is correct. I spoke with a support person about this and she walked me through the process to view the data I had entered. I did not enter the line 26 amount ($179.00) on my return. She said my tax data file shows only the information that I had input when asked by the program. Line 26 on Colorado Tax Form 104 states, "Estimated tax payments and credits, extension payments and amounts withheld on non-resident real estate sales and partnerships/S corp/ fiduciary income."

We received a penalty from the IRS for underreporting 2007 annuity income. Upon checking everything, we discovered that the TurboTax program mishandles the second annuity when both the filer and spouse receive annuities. We filed a claim under TurboTax’s "Accuracy Guarantee". I spent 1/2 hour on the phone with a technical service rep, who took control of my PC and was able to see where the problem was, and said we'd get the penalty paid by TurboTax.

SBBT has not sent my refund back. I desperately need this money. I will not use TurboTax next year. They stole my money.

I used TurboTax Deluxe Edition to prepare my 2007 Federal Tax filing. I recently received a notice from the IRS that I had deducted interest from my home mortgage in excess of the allowed limit. I entered all of my information into TurboTax and it calculated the interested allowed. The whole point in using TurboTax is that I don't have to study the tax laws and double check their calculations. Mortgage interest is one of the most common (and significant) deductions and the software should have made the calculation. I now owe an additional $9,000 in Federal taxes for 2007 and I am being charge interest (included in the amount).

I e-filed my taxes back in March 22, 2009. As of May 1st, I hadn't received my refund. I called the IRS and was told that indeed I have filed my taxes but there was no refund in their system. I was told to e-file again, so I did. As of today, June 8th, 2009, I have not received my refund. I called the IRS again and was told that the problem is with Turbo Tax and I had to contact them for my refund. There is no customer service phone number where to reach them other than the customer service where you pay to get your questions answered. I definitely don't want to pay $29.99 just to get my questions answered if they were the ones who messed up my refund! I'm mad!

I have used TurboTax several years, except right after my husband died. Because I wanted to be correct, I used a CPA. This year, I went back to TurboTax and was doing well until they insisted that I fill out Form 1310. My husband has been dead for over 3 years. The income I reported had nothing to do with him, and because of this, it said I was unable to e-file. I never received confirmation, so I sent it by mail, but I had to send an amended return. As of today, 6-7-09, I still have not received my refund. I called the IRS and was told it could be another month. This is outrageous! I need new hearing aids and was going to use the money to help buy them.

I filed via Internet, emailed and got a confirmation number. Months later, when I contacted the IRS to find out the status of my refund, I was told the Income Tax Return filed had not reached them - they had no record of it. I emailed Intuit TurboTax to inquire about it but two weeks later, I still have not heard anything from them.

I used the Deluxe TurboTax Federal and State e-file software to prepare my 2008 individual tax returns. Due to the handling and reporting requirement of the new Economic Recovery Rebate this year, my federal e-file return has been rejected and unfixable within their "fix" process. I have received my state income tax refund, but federal refund due to be refunded to me is being held up at this point. So much for efficiency of e-filing. As I see it, Intuit and TurboTax have a problem product here without an easy fix. The federal income tax refund that is due to me is not in my hands. It won't happen again next year if I file my returns manually. Thanks for your space here.

The 2008 TurboTax Deluxe Critique package is the most crude, primitive one I've seen in a long time. It has innumerable annoying factors which need not occur in well-designed software. It also lacks some apps for particular tax programs. The Massachusetts top form includes a line for the Senior Circuit-Breaker deduction, but the program provides no way to calculate it! When going to a group of programs at the bottom of the list, then displaying one, it displays at 100% size, which is inconvenient, so I lower it to 75%. If I then return to the list, it pops up top-justified and I have to scroll down again to the lower group. If I then open another one, it comes up at 100% and has to be reduced. Ad nauseam! That's dumb design.

I prepared both federal and state taxes using 2007 Turbo Tax (paid extra to get state taxes on my computer). Turbo Tax automatically transferred everything from federal to state form on my program. I only answered a few simple questions to finish my state return. Turbo Tax transferred my moving expenses from federal and also calculated our income wrong. I filed a complaint to get our penalties and interest back from Turbo Tax, received a phone call that it all was our errors, that we manually entered items wrong. What a joke that company is, anything to get out of the guarantee you supposedly provide to customers! The person that called me back sounded to be around 90 years old! No wonder! I will never purchase this software again!

TurboTax charged me for TurboTax Premier even though I filed using TurboTax Deluxe and continue to have TurboTax Deluxe. The customer service representative I spoke with agreed I had purchased Premier even though my account reflects Deluxe. I have one account, one ID, I have been using with TurboTax for the past 4 years. When I asked the customer service representative to connect me to his supervisor, he said he could not connect me nor correct this mistake. He repeated he could not give me a refund for the previous erroneous purchase nor upgrade me to Premier. I have spent an additional $25 for a service I did not use. I have not been compensated for this mistake and am frustrated over having to stay on the phone for 1 hour without being connected to a supervisor and for no assistance whatsoever.

I first called Turbo Tax on March 19 about improper handling of accrued interest in the home and business version. I have used Turbo Tax for more than 10 years and never had a problem before. The system does not allow more accrued interest than the interest reported in Box 1 and Box 3 of the 1099INT. From a tax and investment point of view, there is no relationship between accrued and earned interest on the 1099INT, and the system should not be doing the edit. This is something that used to work properly in earlier versions. The rep kept calling it incurred interest. The supervisor that I asked for was worse than useless in understanding the problem.

I started with the "Deluxe" program. I tried to complete a simple stock sale and was prompted "you need to use the Premier version." I paid for the upgrade just so I could enter a loss of just over $200. When I tried to e-file, Turbo Tax would not accept my email confirmation. Trying to get help? What a joke! I go to the "Call Us" site, tried to describe my email problem and all I got was an error message when I try to send the question. For the price of gas to go to the nearest IRS office, I could have finished my return on 4/15/09. They want you to "Ask the Community." I didn't pay over $100 to get a 3rd opinion.

I bought TurboTax Deluxe from Costco (PC version). It took me one week to enter all my tax information (W-2s, stocks, interests, deductions, etc). I e-filed the return to IRS. I needed to amend the return but I couldn't find it. It appears that the return has disappeared from my PC (I have not deleted any file and my recycle bin has not been cleared in the last one month). It's probably some bug in their software but they don't acknowledge it. I called customer service twice (long time on hold) but there was no resolution. They could not find the tax file. They did not have any means to retrieve data from IRS or any utility to re-create the tax file from the PDF version of the return. The customer service behavior was not sympathetic.

I went to TurboTax online to fill out my free Federal Income Tax Form. When I got to the end, it said I had 6 mistakes that needed to be corrected. I went back and the computer kept asking me for my employer's name. I am on disability and do not work. I have a 1099, not a W-2. I spent a good three hours trying to figure out what I did wrong. I finally decided to print my return and finish it by hand. Of course, I had to pay first. I paid and the site would not print my signature pages. I went round and round and my computer kept freezing up, telling me to put in my employer's zip code, address and ID number. I finally unplugged my computer as I was mad as hell.

I went through the process of filing my taxes when it came time to pay I did with a credit card. This was prior to complete filing, then I tried to e-file and it wouldn't let me. I should not have been charged first. I had to totally redo all with another program. I want my money credited back to my credit card. They did nothing for me except frustrate me and waste my time and I had to pay for it.

They advertise Free Tax filing. They say get started for free. I chose the free option and was charged $49.95 for the preparation of my Federal Tax Return. I was also charged $39.95 for filing my State Return. The $39.95 they tell you about before they prepare the tax forms, but they don't tell you about the $49.95 before they prepare the Federal. After you have answered all the questions and the forms have been completed, they tell you you’re going to be charged. You can't print it out before you pay the $49.95. They pretty much had me where they wanted me and then said give me the money.

I have purchased Turbo Tax for Home and Business, $95.00, and while I was doing my taxes, it requested $35.95 and another $35.95 and to file, another $29.95. Until now, I didn't have my taxes done. There is no customer service. They will not answer their phone. I have sent emails with no response. So far, I have paid more than $200 and nobody to talk to. It's the worst experience I have ever had. I will never recommend Turbo Tax again to anybody at all. Now I don't know what to do. I want to cancel everything and get my money back. I will take them to small claims court for service not rendered. I am very disappointed in Turbo Tax.

I have purchased Turbo Tax for home and business $95.00 and while I was doing my taxes, it requested $35.95 and another $35.95 and to file another $29.95 and until now I didn't have my taxes done, no customer service. They will not answer their phone. I have sent email, no response. So far I have paid more than $200.00 and nobody to talk to. This is the worst experience I have ever had. I will never recommend Turbo Tax again to anybody at all. Now I don't know what to do. I want to cancel everything and get my money back. I will take them to small claims court for service not rendered. I am very disappointed in Turbo Tax. The aggravation and distress over the whole episode is very upsetting of course. No Turbo Taxes again for sure.

I originally started with a free e-file tax program and by the time I finished, it was $42.45 plus sales taxes. I have no idea when or why that changed. Then after completing the form in which I filled out information to have the owed federal taxes taken out of our account automatically by a debit type system, I got to the e-file finish and the taxes were filed alright but not the deduction from our bank account. Although I didn't discover this until returning home from work and reading the email that the forms had been accepted but I owed a certain amount and was going to pay by check.

My federal refund was rejected and I understand why, so I went through the Tax Act for it but still did my state through Turbo Tax and that was on 02/09/09. I have resubmitted it 3x and it still has not gone through. Here it is April 15th, I talked to a rep and did not tell them that I filed somewhere else and the guy was telling me that I cannot file my state taxes until I file my federal and the IRS will not accept it. This guy did not know what he was talking about, because I had already filed and gotten my return for federal and I demanded a refund for the $69.90 they took from me. I would just go to my state sites and file them myself. The guy just kept saying I couldn't file them until I did my federal. So, I hung up on him and now I am doing a live chat with a rep and he is having me re-efile for the 4th time now. Now, he wants me to do it again! Oh, wait my session has magically ended. Weird, so now let's sit and wait another 20 min. for another rep to go through the same thing with me and still no resolution. I will never use Turbo Tax again. They charge you and you don't get any satisfaction.

I have used TurboTax for the past 4 years and never had a problem until this year. Unfortunately, I e-filed without closely reviewing the return. When filing away my file copies which I had printed, I noticed several errors with Schedule D. Items that should have been short term gain/loss were considered long term and vice versa. There were 4 incorrect entries all together; one was my input error, the others appeared to be Intuit error. My input was correct, but no matter what I'd do, the system put in the wrong place on Schedule D. I never had any problems before, but am now leery of Intuit. I'll need to do an amended return now, but will hand compute rather than use the software. I don't trust it now.

Already paid fees and unable to e-file due to AGI rejection. IRS said that the amount I am entering is correct. Turbo Tax's software is not working properly. Now, unable to print returns for filing by mail without Turbo Tax wanting more money.

I have filed tax online and then had to do an amended tax. The information that I enter does not show up on the final pages. In other words, some info does show up and other info gets left out. This happens after I save it. My father is now having to pay several hundred dollars back and I still don't know whether it is correct or not. I think that my father may be paying out more money to the government than he is supposed to.

Only after paying and filing my Federal return did the program find that the stimulus amount received in 2008 had not been included. I didn't know that it needed to be entered, and the program never asked me to. The e-file was rejected. Once I entered the amount, as instructed, my refund turned into a $375 balance due! My complaint is that since the return has changed, I should have the choice, once again, of filing or not and getting a refund from Intuit. But there is nobody to call who can help, nobody to talk to. Intuit has my money, and I have to file a return that I don't understand and don't agree with. This is not worth the money you think you might save by using this program. Have your taxes done by a live person who you can speak to, no matter how simple you think your return is.

I just attempted to install TurboTax via CD they sent me on my computer. I used the online purchase process and was issued an installation code. I typed it in numerous times and it failed every time. So, I went through the purchase process again (and I'm assuming that I will get billed twice now). I got the exact same installation code, and yes, I do know the last 4 digits of my credit card because it asks for that too when you install. I called Customer Support and was on hold for 40 minutes. When someone finally picked up, I got cut off!

I filed my 1040 (2008) through TurboTax on 3/17/09 which showed I owed the IRS $1519 which I opted to be paid to the IRS by bank debit on 4/10/09. I checked my bank account on 4/11/09 and found that the sum of $15,587 was paid to the IRS. TurboTax to date are unable to explain to me how this happened.

Last week, I was checking my emails on Gmail and there was an AdServe ad stating, Receive a Guaranteed $2,642 on your next Federal Tax Refund! I used Turbo Tax last year so I thought, why not check it out knowing that it was probably untrue? It was just a link to Turbo Tax. After thinking about it, I got really mad knowing that I was not the only person that was duped. This is not a fair practice and companies that use this type of marketing should be fined the maximum. The economy is bad enough without big companies scamming people during tax season. This is wrong and I think the people should know about Turbo Tax and the scams they try to get away with.

I purchased Turbo Tax online to file my federal and state (Arkansas) return. Everything went fine with the federal but when I got to the state section, I made the mistake of checking the box wishing to file an amended return. I immediately (before e-filing any return) went back and took this off, but it wouldn't go away and kept causing an error that prevented me from e-filing. I called Turbo Tax three times over this issue. By this time, I had e-filed my federal return because it specifically said on the website that I did not have to e-file federal and state together. Now that the state has been corrected by the Turbo Tax people, I am unable to e-file.

First we e-filed our son's taxes using TurboTax. At the end of the process, TurboTax stated that we had finished. We then found out a week later that it had not been filed. We also filed our income tax a couple of days after our son's using TurboTax. Again, being told that we had finished, we found out later that it had not been filed. When we went to the TurboTax site, it was as if we were continuing our taxes and we had to send them in again. Due to the time sensitive dates that the taxes needed to be filed, we might lose thousands in college funds. We do not know yet but it might be around $5,000.00 to $10,000.00.

TurboTax Home and Business version is not suitable for use by the general public. I experienced two significant errors in computing my taxes for 2008. Both of the errors would have resulted in an incorrect tax return. Error #1: When entering data for a 1099 R, if box 2a taxable amount has not been completed (as in the case for Federal employees), TurboTax will treat the entire amount in box 1, Gross Distribution, as non-taxable. The error is further compounded since the taxable amount for Social Security amount would also be impacted. This error is a significant understatement of taxable income. Error #2: TurboTax selected the wrong tax from the tax table. In my case, it understated the tax by 6 (six) vertical locations on the tax table.

I paid $50 for the program. It would not download, said "there is an error." I can contact Turbo Tax support, but only computers. If I send it in, they say it will take a few months to see what the problem is. Meanwhile, I still need to do my taxes and will have to pay someone else to do them!

I completed my return using the TurboTax Home & Business online version. When I printed my return to review it, I discovered that TurboTax had used the standard deduction instead of the larger amount that I had entered. But a Schedule C was not included in the tax return, plus the figure did not match my deductions. The first person I spoke with couldn't figure out how to get a Schedule C printed. Then, she got her supervisor on the line, who assured me the amount was correct and that I didn't need a Schedule C because it was a standard deduction. I hung up and figured it out by hand. The itemized deduction is the highest and gives me the higher refund.

I tried loading Turbo Tax Premier from a CD received error code 65535. I went through all help screens, tried all fixes and none worked. After 4 hours, I decided that was enough. After reading about all the other problems with TT accuracy, I am sending it back for a refund. You have 2 months from date of purchase. I won't purchase TTax again. Time lost, aggravation and hopefully, money will be refunded.

I used Turbo Tax Premier Home and Business version. Lots of miscellaneous problems, poor support from Intuit and much frustration. I ended up having to print and mail the returns at the suggestion of Intuit, as they couldn't figure out how to solve the problem. Too much anxiety. Never again will I use an online tax program. I'll never use the program again and I am going to sell my Intuit stock.

Your prices are too high! I changed to H&R Block Tax Cut Home and Business.

State income tax was rejected. According to the error given here, the software did not even ask about the part that needed to be fixed. My state income tax will be rejected again! The support personnel do not know how to handle the issue. Anthony, the representative, did not know what to do but instead advised me to call the IRS and State. The government authorities do no not have anything to do with the software failure. This is very frustrating to me, and I should be entitled to get my money back. This is ridiculous!

I did my taxes on TurboTax of 2008 return. When I submitted my direct deposit account information, somehow it was changed at TurboTax. It's been almost 2 months and have not yet have received my refund. Santa Barbara Bank and Trust failed to recall my refund that went into someone else's account because of TurboTax changing my direct deposit information. The IRS said it was out of their hands. I went to my local law enforcement office to fill a report and still have nothing resolved as of yet. Emailed TurboTax and they haven't responded to any of my emails. There is something going on at TurboTax stealing money from people. I wonder if anyone else has had this happened to them. If so, let me know who do I get in touch with to get this matter fixed.

Turbo Tax keeps telling me that it is up to date. However, when I try to file, it says "Forms not final". I do not have a complicated form. Manual updates, automatic updates all say that they are successful. Yet when I try to file, I still get forms not final. It is almost April and the forms are not final??? I am not a computer novice and have been a long time user of Turbo Tax. Their response has been unimpressive to say the least. I paid good money for a product that does not work.

Instead of a refund from my state, I owe $600 due to Turbo Tax not transposing federal to state correctly. Last year it did the same to my son. I owe $600 by April 15th and do not have it.

PROBLEM WITH TURBOTAX DELUXE 2009 - I discovered a problem when working on a tax return schedule C part four. This is the section where mileage is reported. The mileage rates were changed in 2008 by the IRS. The mileage for January through June was at one rate and July through December at a different rate. Schedule C on this particular version of Turbotax DOES NOT CALCULATE the mileage for you. This MEANS that if you TRUSTED this software to work on your behalf and did not catch this while preparing your taxes, you're missing out on YOUR DEDUCTION!!! After spending much time explaining the issue to Support, when they saw they could not find a solution, they SIMPLY HUNG UP THE PHONE ON ME. That was just getting me more annoyed than the problem at hand.

We ordered our update CD over 5 weeks ago, and we still have not received it. They say they will email confirmation, but we never got one. So we re-ordered and there is still no response. I have used them for over 9 years. Never again! I don't have $50 to blow for this kind of service. Can you please help?

I live in Washington State and have rentals in Hawaii. Therefore, I pay income tax in Hawaii. I have asked for a Hawaii State income tax disk 3 times and never received one. I do not do my taxes on a computer that has access to the internet. Why is this concept so difficult to understand? I went through the same process with you last year with the same results. I got in trouble with the State of Hawaii because I placed my rental income under rentals. The State said I was a stupid main-lander. I had to amend my taxes and fight with the state for 3 months. I do not want to go through this again.

The IRS released their 2009 941 Quarterly Report Form on 02/19/09. It is now 03/24/09 and Intuit has still not released their update with this form. Their response is that the report is not due until 04/30/09, so they believe that they still have time. Anybody who processes payroll knows that you do not send your client's one report at a time. You send them in a packet. I have clients whose last payroll was on 03/20/09 and their 941 deposits are due on 03/25/09. I can't send them their quarterly reports because I don't have the form update yet.

We received a notice from the IRS yesterday regarding our 2007 tax return. They claimed that we didn't claim the retirement income on our taxes for that year. Knowing that I put the information into the tax program, I immediately pulled our tax return and low and behold, it was missing. Considering that I just used Turbo Tax again to prepare our 2008 taxes, I pulled that return out as well...not there. I went on the Turbo Tax website and went to the section where this income is reported. It was there, the 1099-R information.

Turbotax.com: I was unable to access my personal account information. System could not recognize my user ID or password. Technical support went back over the steps to reset password. Password was stored on Windows and Norton. Unable to access account through technical support. Information on the website needed, but no access. Requested someone who could provide the information requested. Walked back through the steps to fix the website, but still no access! Spent about three hours of waiting and walking through the steps to gain access. Still unresolved, still cannot access information on the website, and information on the website still needed.

I got the TurboTax CD, installed it, updated it, and did my taxes. A couple of weeks later, when I tried to go back to add a charitable donation, the software did another update and then told me that my 2008 tax return was for a previous year and could not be opened.

I purchased TurboTax 2008 at Walmart for $29.99. Used it to prepare and e-file my Federal 1040. I had planned to use an e-file facility on the OK TAX Commission website to file my State Tax Return, but there was none I qualified for. I went to TurboTax.com and purchased on my credit card to prepare my OK State Tax Return. It cost $39.99. At the end, they charged my credit card another $19.99 to e-file!! Go figure!!! All the calculating had already been figured with the 2008 TurboTax Basic I had purchased from Walmart, and now they charged me $39.99 to dump the information into the State Tax Return forms, and then charged me another $19.99 to e-file it to the state!!!

I used TurboTax Deluxe version to enter my tax information. I ran the error and audit check multiple times for both state and federal taxes. It came back with no errors. I paid them around $65 and tried to e-file my taxes. After accepting the payment, it then showed me an error in my tax information. This only showed up after they processed the payment. Like many others, I won't be using TurboTax next year.

I used TurboTax Deluxe like I have for the last 7 or 8 years. I ended up paying over $1,000. We are senior citizens and really don't make a lot. We ended up responsible for half of my husband's Mandatory Required Distribution because the company claimed the computer skipped over it so we have to pay $1,700 to the Federal Government. TurboTax figured but gave no instructions on how to do it. They also discontinued their Estimated Tax Program so I am left trying to determine how much it is, etc. I was very unhappy with TurboTax this year and do not intend to purchase it again.

After logging in all my personal information, I was unable to print a copy of my income tax return. I have the latest Adobe software required. Their software has a bug that kicks you out every time you try & print your income tax return. It reboots Internet Explorer.

I filled out my taxes, submitted the Federal Form and got a confirmation on 2/8/09. I never got my refund. I checked with IRS on 3/14/09. They never received it. I have tried to contact Turbo Tax with no luck. I give up. I am going to send my Federal forms in myself. Turbo Tax took $64.15 from my checking account on $2/11/09. I, like many others, won't be using them again!!!!!

I purchased TurboTax Deluxe as I have for the past 6-7 years. TurboTax has always included the state forms needed to file WI taxes. They were available for free download after the federal return was finished. This year, after completing the federal return, I was informed that the WI tax form software would cost $39.95 if I wished to download. When I sent a note to Intuit Customer Service, I received a note back from Carla saying that the state returns were included in the original price and that I must have read the screen wrong.

I purchased TurboTax on Jan. 9th and I have the receipt. It would not install on my computer. I've talked with several CSRs but could not get it to install. I was made aware of the refund policy on March 11th by a CSR, 2 days beyond the 60-day deadline. The refund policy should have been told to me at the time of the first call which would have been prior to the 60-day limit. Now I'm out $42 bucks. I still don't have my taxes done and must find an alternate method of getting them done within the next month.

I have been trying to update TurboTax 2008 for 2 days with no luck, failure to connect with server. I would like a disc for TurboTax Premier that updates the tax program. I am amazed that the program lacks so many forms.

I filed our taxes on February 3, 2009 and received all the notification that it had been done, from Turbo Tax. I did not hear from the federal government. I called today, 3/10/09, to discover that my taxes had not been sent and I am getting nowhere with Turbo Tax. They also charged me $49 for the FREE SERVICE. I called the IRS and was informed that they had not received my electronic filing and I now have to send them a paper copy of the taxes, so that they can be processed. This was my first time to file on Turbo Tax and, believe me, it is the last.

I did my taxes with Turbo Tax; no problem there but my biggest complaint is that they didn't tell me that they were going to charge an additional $30 to get my taxes fee deducted from my refund and that it would take longer to get my refund. I filed on 2/21/09 and have yet to receive my refund. My boyfriend did it right after I did mine but paid it with his credit card and received his refund a week later. I'm really pissed off and I think I should get my $30 fee that they didn't tell they were charging for having it sent to Santa Barbara Bank. I was complaining to a friend about it and he told me that he did it the same way as I did last year and had the same problem! If you do your taxes with Turbo Tax, pay it with your credit card if you don't want to have problems receiving your refund!!

Unbelievable: Used over 7 years, not a problem. I have now spent over 20 hours over past month attempting just to load the CD. I have the disk and along with Microsoft C Care have rebuilt, cleaned, and disabled any virus protection and still no success. It seems it revolves around MS .netframe 2.0 product. I wanted my money back but no response mail or otherwise. Auto line says they are sending me a replacement CD - mine was damaged??? I just want to get my money back. I will love to sue them and if that is something I never said about anything. What a shame, just when folks need all the help they can get it to work.

Attempted to use TurboTax for preparation of tax return. I got very frustrated, so I cut the computer off. I have received a confirmation filing my return, which is not complete. I wish to cancel that order. I cannot find how to do so. I find no phone number or email address to make a request for cancellation. That return is not complete - therefore, not correct.

I had recently paid $25.95 for filling out my state taxes but it did not go through. I would like a refund back.

Installed program from CD. It said, "Thank you for putting in your W2s" when I hadn't even entered one!! I found where to enter them. I got all the way to entering college credits. It only had me and my husband to credit. I went back and found my kids were not even entered on the return under dependents, even though the info was imported and they were showing up on the info form. It also told me to itemize even though my itemizing was only $9,000.00. I also do not want to join a community. I am afraid this program will miss something important so I will go back to Tax Cut.

I have used Turbo Tax last five years. Never had problem. This year it will not load properly. I continue to get error message 1327 (whatever that means). When I attempt to unload Turbo Tax 2008, it will not unload and I cannot get the programs to attempt to load again. Turbo Tax has loaded a hidden file on my computer that I cannot get rid of. Now I cannot load tax files, and TT customer assistance is very poor. This is really screwing me up when trying to do my taxes. Turbo Tax is a pain in the neck this year and is really putting me out hours of work.

I have used Turbo Tax for ten years and each year more problems develop. Apparently they are trying to anticipate every question a customer might ask which is impossible. Problem #1 was downloading the state program took one week. #2 was entering IRA roll over funds. When I rolled over the various funds, some were new and Turbo Tax had no provisions for entering those dollars. Next was three 1099R; each had a different amount that was cashed out and when I rolled them over with a greater dollar amount, the program would not accept them. I sent emails three times and talked with three people. Today, I spent one and a half hours on the phone and the person was very nice and tried to find a way to enter the correct dollars but finally admitted that it could not be done.

Again using TurboTax Deluxe 2008, mainly because I used TT last year and was able to connect to it. There is a bug in the software for entering an annuity that was rolled over to another annuity. It is showing the full amount as taxable even though the correct code is entered in line 7. I found several other complaints about this on their website and after reading the complaints here, wonder if it will be resolved. Feedback does not get you answers and it took several tries to get an email complaint form. So far I have not tried to file because I want this income issue resolved, but the feedback I found about filing does not encourage me to use TTax again.

TurboTax now requires an ID and password and does not adequately provide for confirmation or retrieval of them if there is a problem. Instructions are not in sync with the program instructions, i.e. drop down lists do not match the instructions. The requirement that you need to wait 48 hours for a response is absurd and causes undue hardship and frustration for the customer. There is too much government for the tasks at hand. Retired people do not need the problems TurboTax causes. My past experiences with this company’s non-support shows our government lack of concern for the taxpayer.

Something TurboTax does not reveal in its advertising. There is a limit of 3,000 transactions. Above this, the program shuts down, apologizes and lets you know that you can request a refund. A user will have put in 20 to 50 hours entering all their scheduled transactions until they hit 3,000 and then the programs says that you can't go any further. They should be made to tell the public about this limitation before they purchase the program and waste all that time.

We use TurboTax to file our 2007 1040 return. The program did not find any errors and we submitted for our refund. We recently (2-24-09) received a letter from the IRS requesting a copy of our 2007 schedule A. We got a copy of our '07 schedule A from TurboTax website recently filed tax returns and reviewed the document. We were astonished to discover then that there was an error on property tax paid line. The property tax filed was nearly 3/4 of million dollars! We did extensive research and found that a decimal point was not entered for the cents amount of our actual property tax paid.

I purchased Intuit TurboTax Deluxe at Sam's Club, submitted a mail-in rebate for $10, and was refused rebate by Intuit. They state in the refusal notice that the store where you purchased the product does not honor this particular rebate. Gee, I thought it was Intuit who was providing the rebate, not the retailer!!! Intuit did not state anywhere on the rebate form that if you buy from certain retailers then the rebate is invalid. This is deceptive and dishonest practice. I have been using TurboTax for at least 15 years and this is the last time I will use it.

I am trying to e-file and it won't accept my AGI from last year though I know it is correct. I can file by mail, but what a pain. I would call their helpline, but it costs so much money. Others are complaining of the same problem on the website. I liked the ease of use and the layout of the website, but this is too frustrating. I have already paid, and now I am regretting not using H&R Block!!!

I have used Turbo Tax for years without a problem. This year, my state tax will not efile. It says a form is not ready. After hours on the phone with Turbo Tax Support, they identified the issue as a program bug. They told me there would be a fix in 24 to 48 hours. It has been weeks and I still can't efile the return. I purchased the premier version with free state efile. If I have to mail my return, then I am due money back.

I never had a problem installing or using Turbo Tax on my computer. The trouble with a lot of folks (aside from they use a computer without doing any research) is that you should temporarily suspend the firewall when installing any software such as Turbo Tax because of its online update services. It does have one quirk that I have disabled and that is it phones home to Intuit, the makers of the software but that's easy to fix.

The program has a BUG when working with EARNED INCOME CREDIT. Be careful; it incorrectly calculates, sometimes deducts, sometime adds EIC. So check everything before you send it to the IRS. If you intend to use Turbo Tax 2009, know how EIC credit works to dismiss your TurboTax mistakes. More specifically, when you click edit on the EIC screen, it grants you EIC credit for your dependents and at the same time it says that you are NOT qualified to receive EIC. For average users, the program might be confusing and erroneous to calculate EIC with TurboTax.

The Intuit Turbo Tax Deluxe 2008 CD program fails when checking for updates. None of the recommended or suggested repairs from the Turbo Tax online support site works. Phone support is virtually non-existent with the ridiculously-long wait times. Emails are not answered, and questions posted to their support team are not only not answered, but also can't be found in the list of postings after the fact.

I purchased Turbo Tax Deluxe 2008. I received error code 65535 when trying to install. At 15%, the installation fails. I have been on the phone w/ Intuit four times, to no avail. At this point, they say there is no cure for my problem, and they will e-mail me when there is a fix.

I filed my taxes on Feb. 7th. I have not received my IRS confirmation notice and can't find out if it has been filed.

Turbo Tax has advertised $29.95 to file state. I filed both Fed and State and was returned twice with no reason. I submitted it a third time and was approved. But then I was charged additional $34.95 for refiling. I never changed anything the 4 times it was submitted.

I filed my taxes only to be told they haven't been received by the IRS, yet it has been 3 weeks. I paid the fee and haven't received the service. I have re-filed with Taxslayer hoping to receive better service. I want TurboTax to refund my fee and will not be using their services ever again!

I used TurboTax 2008 with the CD as no one should just go online and use it without, as this is just common sense. I filled in my form, able to go back several times and fill in as things came in. I printed and had my federal and state filed and my money was in my account for federal within one week and three weeks for my state. I paid $65 for the software and last year, I paid $206 for tax services. Plain and simple, you just do not do anything so vital as income taxes, etc. without the software in your possession. I can still go back and view my information as everything is on my PC as long as I have the software which I do. Just today, I needed a copy of my tax return. I loaded the CD, clicked on TurboTax on my desktop and no problem, a copy of both printed.

I purchased and installed TurboTax Deluxe 2008. The first issue I encountered was I could not download the free state return. I called the support center and a representative provided a work around. The next issue was I could not e-file my state return. I made two attempts and each time, I was prompted for payment information. I checked my credit card and found I had been charged twice but my state returned had not been filed. I called the support center and the first thing they did was refund both charges. At Intuit's suggestion, I tried to e-file the state a third time. I received a message stating the payment did not complete. I was prompted to click continue to try again. I still could not e-file the state return. I tried four more times with a different credit card. Same message: The payment did not complete. Click continue to try again.

They don't answer emails explaining why you cannot itemize for state taxes. I spent way too much time trying to figure it out and sent many, many emails that they claim they will answer. I have heard nothing, and tried using various emails. Nothing worked. They have lousy communication. All programs should allow you to not itemize for Fed, then you should be able to go back and redo and itemize for state easily.

I filed my taxes with Turbo Tax. It keeps getting rejected by the IRS because of an error. I corrected the error but Turbo Tax does not. The filing was to be free, but when they got the information, Turbo Tax informed me I had to pay $34+ so stupid me, I gave them my debit card information. They got my money and have done nothing for me. There is no way to contact them with the problem. I don't even know if I should go elsewhere to file taxes or what to do. How can they get away with this? After the fact, I read a huge amount of complaints about Turbo Tax. I need my money back, or my taxes filed and I really need to know soon. Thank you.

I paid $59.95 for the Deluxe version with free efile. Sure, the efile was free but they charged me $29.95 to process my refund through Santa Barbara Bank! It wasn't a rapid refund loan; it was just my money coming direct from the IRS! To top it off, it held up me getting the refund. I did my fiance's taxes with TaxACT Online the same day. He got his refund on the stated date without being charged, and I'm still waiting! Why don't they put “We will hold your refund hostage for $29.95" on the box? I want to know how many other people out there are as pissed as I am. What can be done?

I went to the TurboTax website to file my 2008 income tax. I did everything I was required. I even paid the fee for using their services although it said it was free, which nothing is free in life. I submitted my tax return application but when I called the IRS, I was told that they didn't have any record of my submitted paperwork. So I went back to the TurboTax website to try to get information as to why IRS didn’t have any of my paperwork. I printed all the paperwork for myself. So now, I have to mail the IRS all the paperwork again. The worst part about TurboTax is that there is no way to get in contact with them. No number to call, reach a person to talk to or anything. To me, that is messed up.

Do not use TurboTax online! I am very disenchanted with this service. The free e-filing isn't free! I feel as though I've been nickel-and-dimed by this company. Also, the bank in which they work with received my refund and was to directly deposit my refund into my account. My refund check has now been mailed to me because the bank claims that I didn't include a number in my checking account number. I've looked at my info and it is correct! The bank is charging me $5 to mail me the check. I am beyond furious. Do not use TurboTax!

I have done my taxes online for years with TurboTax using the same user ID, password and security answer with no issues at all. This year, none of that information works. I am completely unable to log in and had great concern that someone (not me) had changed one or more of these pieces of information acquiring access to my tax history. After an extended online chat that never addressed my primary concern (how did my user ID, password and security answer get changed), I was told I should simply start a new account! I have gone through the online steps to reset my email address (even though they have sent me email at my current email address) and am awaiting a response but I will not be using TurboTax to do my 2008 filing. If TurboTax has done an upgrade that has caused certain log-in information to change, there should have been a notification issued to address it.

Turbo Tax is a ripoff. While preparing my 2008 tax returns, I noticed the information being transferred to the state forms was incorrect. I spent over 50 minutes on hold and nobody picked up my call. I sent emails and nobody contacted me. After 2 more attempts and over 40 minutes waiting, I was helped by one of their representatives who basically told me to reinstall the software from their website and try again. The problems still continue and they refuse to give me any sort of credit back. I spent $50 for a product that doesn't work.

I did my taxes using TurboTax for the state of MA. They were rejected 4 times. I called the MA Dept. of Revenue, and they said there was nothing wrong and all questions were answered correctly. They said it was a problem with TurboTax. I called TurboTax and it was still an issue. I asked for a refund and they claimed they could not give me any type of refund. I spend countless hours on the phone and their hold times are outrageous. The reason I went to them was to save time, and it cost me more time than I could imagine. I am very unhappy! Consequence: an immense amount of time on the phone and online re-filing my MA taxes!

I purchased TurboTax Basic from Wal-Mart. I finished filling out the forms and e-filed. The next day I received a notice that my submission had been rejected. There was no code number or anything. Out of curiosity, I googled TurboTax e-file rejection and I find a few sites with people posting complaints who have had the same experience. I've used TurboTax for years without any trouble. It would be nice if someone gave a reason my tax form was rejected. If the problem lies with the company, it would be nice if they made their customers aware that there was a problem. Next year, I'll be investigating another product.

Haven't been able to download the program and get varying explanations as to why. Can't find a human being to help me and none of the fixes corrected the problem. I've spent the better part a day. I will never purchase TurboTax again. It's easier to prepare my taxes by hand - my hand. I've used TurboTax for a number of years and had some small problems. But this year, I can't even download the software.

I bought it due to my taxes. It was easy to put in, but the program told me I would make more by filing married than filing separate. When it was filed, my husband's went through but when I put mine through, it said I owed $1,700. Where would it be better? It also did not state on the deluxe one that you would have to pay for the state form to download. It told me I would need to download Illinois too due to my husband working over there. The program did not transfer everything over to state so it was missing information.

Both my husband and I file taxes online with TurboTax - they promised refund within 8 days - the taxes cost us $50+ each and we did not see our federal refund for 4 weeks. The amounts we received were both wrong, lower than online with TurboTax. We have still not received our state refund 6 weeks later. It is impossible to call or email; all they have are automated messages of 60 minutes' hold time. I will never use again.

It does not transfer information correctly to State of MO. 1099R for rollover is handled correctly by Federal when box 2 is checked taxable amount (0), but State shows it as taxable. Also, public school retirement is only taxed on 65% of the amount. TurboTax shows public school retirement is handled differently, but it does not have a place to put in the public school retirement amount. It is all taxable to the federal government, but not to the State. I have to take my return to a tax preparer. I will take TurboTax back to Sam’s for a refund and will never use it again.

I paid for TurboTax download online, but could not install so I had to go back and do my taxes online with the same company. They charged me again. I contacted customer support to get my money back for the download and was informed to contact customer service. So I tried to find a website or phone number for customer service with no luck. I have used their product for five years. Next year I will use TaxACT. My credit card was charged two times for one product with no way to contact the company to resolve the problem.

I prepared two basic Fed and MD State returns for electronic filing. The end result, program would not allow me to pay to electronically file MD State return. After being on the phone first on hold for close to 1 hour, then for over 2 hours with a helpful but stymied representative and doing everything possible to try and correct the problem, the end result was the same. I had to electronically file the Federal and then go to the MD iFile website and re-enter all info to electronically file for free. I have 3 more returns to prepare. And I do not look forward to having to re-input all of the information at another website when I paid a considerable amount for this software and it does not work. Yes, I could paper file the state but that's not what I choose to do.

I purchased TurboTax to do my 2008 taxes. When I try to play the videos that are a part of TurboTax, I got an error message that said to check my network settings. Online chat with a product support person and email to technical support all produced the same answer: “We don't support video.” How can you put something in a product you are selling to the public and then say you don't support some of it?

I tried to install the TurboTax programming on my home PC. Nothing happened. I tried all of the suggested fixes offered by their website. It still didn't load. I spent a total of 2.5 hours on the phone with someone in India trying to get an answer, but to no avail. Finally, I quit and waited, thinking I would do it on a different computer. Since then, I have discovered all of the other people having problems with TurboTax this year. Fortunately, I was not able to use the program, otherwise, I would be having problems with the IRS along with a million other hard working Americans. Obviously, Intuit's programming department has had a major lapse in qualified personnel.

I purchased the TurboTax tax preparation software to prepare my income tax returns for the year 2005. In the process of calculating my tax credits for my Massachusetts state form, the amount for taxes paid to another state or jurisdiction was incorrectly transferred from my previously prepared Rhode Island state return. The figure used was much higher than the actual amount that I paid to the state of Rhode Island. This caused the amount that I actually owed to Massachusetts to be lower than it should have been. I came to know of this error because I just received a notice of assessment from the Massachusetts Department of Revenue. This error has resulted in an accrued interest charge of $88.00. It also has caused a lot of emotional stress. I am very unhappy with Quicken, in that I had great confidence in their warranty that the calculations were accurate.

TurboTax made a computer glitch error on our 2008 tax return, and the IRS was not notified. I called them, and they said it was a glitch in the system from TurboTax, which caused my family to lose $958. In conclusion, I believe that TurboTax is reliable, and so is the IRS.

I have used Turbo Tax for five years with no problems. This year the changes they have made have caused me numerous problems, most notably that it will not allow me to file by itemizing deductions, insisting that I have to go to only the standard deduction. Calling their phone number is useless as they can't seem to understand what I am saying. After reading other problems, I have no intention of trying to e-file even if I could get the program to itemize. I did my taxes by hand, had it checked by a tax expert and will file it manually. I will never purchase Turbo Tax again and will advise anyone I know to also not buy this product. It is a shame that a business that was so good has so quickly become useless. Can't wait to see how long it takes to try and get a refund.

I have used Turbo Tax for years since H&R Block software went kapooie. This year, Turbo Tax has done worse. It's hard to use, hard to go back and change things. I cannot knock the name of taxpayer off if I made an error. Ask question you don't need. Why did they mess it up? No more Turbo software for me. I have worked at IRS and H&R Block, so I do something about taxes!

I will never use Turbo Tax again, plain and simple. Their forms are flawed and so is their verification process for e-filing. We e-filed numerous times only to get a rejected error on Form 8399 Adoption Credits, saying our son's last name didn't match his SS#. After hours on the phone with SSA and IRS, indicating yes, the last name and SS# we had entered on the form was correct; and after numerous calls to Turbo Tax experts and emails to the website, all should have been in line. Turbo Tax's only explanation was for us to file by snail mail.

They added on $75,000 and didn't include any prior input for my EIC, which was not included in the final filing report.

The 2008 version of TurboTax will not update automatically as have all previous versions I've owned. In addition, I can't download the state version which I've paid for. I've had our outside IT consultant read the help information on their site, but even he couldn't get it to work.

I could not download the TurboTax CA state software through the TurboTax Federal program as advertised. No manual downloads for state taxes are offered. I spent over 40 minutes waiting for online help and another hour with the representative who could not solve the problem working from a canned desktop support program. I could tell by the questions he asked that no help was forth coming. I am an advanced user and was way ahead of him at every turn. It was a joke! He always brought up the firewalls as the problem. No, I disabled them purposely to see if the download would work! The federal updates downloaded without a problem with the firewalls enabled. I have used TurboTax for many years and never had a problem. I will not use the program again unless they reinstitute manual download capability for the state program. TurboTax is not taking responsibility for their flawed program or download server problems. Is there any recourse? I am ticked to the max with Intuit/Turbo Tax. I will now be forced to buy another tax program to complete my taxes.

I am having the exact problem Stephanie from Dayton, OH is having (AIG incorrect). TurobTax makes you amend your return. After amending, it says you cannot e-file anymore. I have been going in loops with TurboTax!