Intuit TurboTax Reviews

I used 2009 Turbo Tax Deluxe to do my son and mother's Federal taxes. Once the information is input for the Federal, TT uses that to do the state taxes. Both my son and mother got a letter from Indiana State Dept of Revenue saying their returns were incorrect. There is no live person at TT to talkto so how do you resolve this issue? I paid money to have TT do my taxes wrong?

The first return I filed was rejected because the AGI I had to enter for ID purposes was rejected as incorrect. They have my name, address, SSN, phone #, etc., so why in hell do they need last year's AGI or a PIN for ID anyway? TT has no provision in their FAQ's or support for verifying or correcting that. I spent hours trying to get it fixed through TT, to no avail.

The Turbotax Deluxe did not upload. I have used the program in the past without any problems. This year, it is different. I have spent a total of 98 minutes on the phone without ever getting a response. I also sent an e mail and this was also not answered.

There is a huge error in their software. I entered my long-term capital gains and instead of calculating the amount at 15%, the program calculates it at 28% as ordinary income. I called the "hotline" (yeah, what a joke) and was placed on hold for over 20 minutes. The idiot that finally answered said, "Only 20 minutes? It is usually much longer than that!" When I explained the issue to him, his response was, "Well, do you want your money back?" This program is a joke.

I e-filed two returns on Turbo Tax. When filing a third return, an error message pops up and says I have filed 5 returns. This was, of course, after it had taken the $19.95 charge for the return. The tech support kept me on the line for an hour before telling me there was nothing they could do, that I would have to paper file the return or go elsewhere. I did go elsewhere. I lodged a complaint with the Better Business Bureau. That is $82.95 for the product and the credit card charge for a return that was never filed.

TurboTax prepared my 2009 Fed/State Income Tax (and for the past 12 years). An error was made involving Form 1040 line 20 Document(Earlier Year Lump Sum) to be used on 2009 Return. They used incorrect 2008 Lump Sum document (in fact , there was no Lump Sum Report with our 2008 Return). The 2009 Lump Sum Social Security Worksheet shows a -$29361 Lump Sum on Line 19. I mailed our 2009 fed and state returns about June 2010.They showed an overpayment and refund due of $4433 on Federal and $2123 on California.

Attention all TurboTax customers: I have spent a total of 10 hours online, 3 hours on the phone, and was transferred from country to country and department to department. I submitted numerous complaints. After an "agent" told me he was duplicating my returns and needed to connect onto my computer and view my personal information, I called to request a supervisor. I spoke to 3 of them, a total of 5 reps, and got hung up on.

I purchased this program around February 20, 2000. I have used Turbo Tax programs for 4 years. The last time, I did not use the Deluxe, and I certainly expected to get at least as good a result this time, but I am very unhappy with it, as this program will not install. I purchased the program at Office Max in Rocky River, OH.

I used them to file my SC State taxes this year in January and have not received my refund. I should have received it in three weeks. No damage resulted. They just misrepresent what they do. Last year, I used Tax Act and had my refund in 14 days.

I was trying to file my taxes online as I was offered a free TurboTax filing. The information I filed was incomplete and I had more data to input but then it wanted me to pay for adding more input and I refused. I did not file my return and I did not pay for their product. I just want to retrieve my personal information and find a human being I can talk to.

This is my 4th day of dealing with loading updates. I have restarted, restored, downloaded until my teeth ache. I could have simply taken the paper forms and been done days ago. Their support consists of a maze of recorded messages and download sites, none of which have worked. I'm not sure if I could sue for mental pain and anguish, but certainly feel like it. I finally did get a number for support that would be answered by a real person and have now been waiting and listening how important I am to them for 25 minutes and my cell will die before they answer. Support is non-existent, and the product sucks.

I filed my 2009 Tax Return on March 1, 2001. Today, I get an email stating that my AGI and/or pin got rejected from my Federal Tax return. The return is $11.00. On my State of Maine return, it's $0.00. And for no return on my Maine State Return, you charge me $27.95. Thanks for nothing. For $11.00 on my Federal Return, I could care less about fixing the rejection.

On 3/2/10, I bought a 2009 tax prep software Turbotax at Costco and because of all the issues raised on this site, I first read the box it came in, examined the "requirements" section on the box side and went to the support site listed thereon. Then, I read that my computer better have .Net Framework 3.5 sp1 or Turbotax will load it into my computer. I have it already on my computer so I don't think I'll have any issues.

I am unable to install TurboTax on my Desk PC with Windows Vista because of conflict with windows file (I tried uninstalling the file and it still would not install). I tried it on my laptop with Windows XP and had the same problem. My conclusion: TurboTax is neither fast nor easy. I wasted better than a half day on this problem. The economic loss was the 49 dollars I paid for the program and my loss of time when I could have been doing something more constructive.

I filed my taxes on 2/16. They said direct deposit on 2/26; there was no money so I called IRS refund line and they said by the 3/9 turbo tax states direct deposit within 8 to 14 days. Baloney.

I purchased the TurboTax Business version at Costco in February 2010, after successfully using this product for the past four years. This year after I entered my data, I noticed that the amount owed kept shifting even though I had not changed any numbers, and when I erased numbers, the amount did not return to where it had been previously.

I was able to get the TurboTax technical support people to admit that there is a bug in their Premier version for investments. A schedule requires that the total sales value of all transactions are added up; if this exceeds a certain value, the TurboTax software will go berserk, take hours to run, give you misleading messages, and not allow you to efile. So if you have a lot of investment transactions with TurboTax and it suddenly acts suspiciously, then you have just bought the farm.

TurboTax Basic made incorrect assumptions that resulted in my taxes being incorrectly filed. The good news is that the IRS "rejected" my e-file return. I spent a few hours, much of it on hold, trying to call the IRS or Social Security. And I think I have everything fixed.

This software program would not load. I've used TurboTax for over 10 years. This year is the first time I've had problems. I called and tried to get help, but this is too much work. I hate to pay good money just to be given one headache after another with this program. What a waste!

While my experience started out simply before I was able to complete the process, I had lost all confidence in TurboTax Online to complete the tax filing process. I was asked for forms that do not exist in that application. When I tried to proceed I was sent back to login page. When I attempted to resolve the problem with an online chat agent, she was of no assistance at all.

I bought the 2009 TurboTax Deluxe at Costco. The software installed itself correctly on my PC with Windows XP. I completed both the Fed and the CA returns, saved them but did not print or e-filled them. I returned the next day to continue the various reviews and finalization when troubles started! TurboTax refused to recognize the saved file *.tax2009. Each time I requested to continue, TurboTax would shut down without warning. It only allowed me to start a new tax return. Using "Add/Remove Software," I attempted to repair TurboTax. Repairing failed. I was advised that my \Microsoft.NET\framework\v2.0 was not compatible with TurboTax. This is not correct because TurboTax uses .NET v3.5 SP1 which is included on the TurboTax CD.

I bought the 2009 TurboTax Deluxe at Costco. The software installed itself correctly on my PC with Windows XP, I completed both the Fed and the CA returns, saved them but did not print or e-filled them. I returned the next day to continue the various reviews and finalization when troubles started!

This is a big no-care corporation, I guess. I paid $21.00 through TurboTax to e-file my money to my checking account. TurboTax did my calculations wrong, and I paid $54.00 for the disc. By the way, I have to do my state over again and mail it in. So I lost all the way around,.I hope both of you go out of business and I will never ever buy TurboTax again, and yes I called them, and got nowhere.

I had filed my income tax. I paid them with Visa, then received my refund from the federal. When I went to file a second income tax for my sister, the form called for an update on our Visa. Then I couldn't get an address to file a second income tax. I would only bring up my forms. I was informed to consult with Tina to no avail, then I tried the community address, also no help.

I had no problems with TurboTax Premier in 2007/8 for a return with many (about 2,000) investment transactions. In 2009, 260 of these looked like possible duplicate entries to Turbotax, and it wanted to check them in the Error-Check step, the last section of preparing your federal return in TurboTax. However, there is some problem in the way TurboTax has coded the software for this duplicate transaction checking routine, and once you click on one entry, the computer goes into a calculate loop (my laptop's CPU and memory meters peg at 99%) and stays there.

Just before transmitting my 2009 federal income tax return, TurboTax asked me to complete line 1 of my w-2. This is the line that contains gross income, etc. I had already entered this information, but re-entered it anyway, because I thought it didn't "take" the first time. After successfully transmitting my return, I discovered that my income had doubled! Instead of getting a refund, I now owed 4 times more than I was getting back. I had to file an amended (1040X) to straighten things out.

I have used Turbo Tax for about 5 years, with no problems. This year, it was a different story. No matter what I do or change, my federal taxes are rejected, because of a schedule M problem, which Turbo Tax completely did not cover in the interview questions. I talked to 3 different customer support people. One said there was a fix coming out on Feb 25th, but only to correct the interview questions. Another had me deleting forms right and left. Now, my return is such a mess. I don't even know what I should have, and of course it is still rejected.The third girl said they have a problem, and haven't got a clue how to fix it.

PS to my complaint a minute ago: Can find no snail-mail address on Turbotax website or product box or via Google, so impossible to reach them via snail mail, email, phone or semaphore.

TurboTax worked fine until just before e-filing. It said, "Form 1099-R (OPM) Simplified Method annuity starting date should be later than 7/1/86. Simplified Method line 2 (in box): June 1, 1987." But it is later! The attempts to fix failed. I could not file online. The tax return was quite OK on printout, so I will file that. I wait weeks longer, so I didn't need the $59 TurboTax. I could not reach TurboTax forum or company via their website, which kept telling me my password was wrong.

i usually use TurboTax, but this year for 2009, I entered all my figures and expected TurboTax to do the thing. Well, on line 5 of the state return, they did not! I had it filed, and I paid $21.00 to do this. Now, the state of IL said it is wrong and I get no refund! Shame on TurboTax. I had relied on them. So next year, I will not be buying it!

I bought the software at Costco and there is no loading instructions. I used to put the CD in the A drive and it would load right on to my computer desktop. That does not happen with the 2009 Turbo Tax?

TurboTax 2009 Deluxe does not handle solar deductions correctly. It states that solar equipment installed in 2009 cannot be deducted until the 2010 tax return. Form 5695 for 2009 says that it can be deducted on your 2009 taxes. Are they coming out with a fix? I could have made a mistake that would have cost me.

I just have to say I originally posted my complaint onto this site a few weeks ago. I tried to download the CD and could not due to the error message that so many others are getting. I saved this site as a favorite and I periodically check back time to time and I see this Turbo Tax situation is a mess for so many others. What a rip off.

I purchased the TurboTax 2009 Deluxe edition. I have used TurboTax for 2 years before now. The only complaints I had in the past were: download time for updates (I have a Dial-up system - 5 1/2 hours), and last year the state updates didn't work so they sent me an updated disc. This year, I experienced the same download time for the federal updates and managed to get my federal return completed. I then went to start my state return.

Virginia state tax calculations are ridiculous. There has been lack of any response to complaint. I have to file paper calculations.

I have been using the Turbo Tax online software for several years now with no problem. However, this year for some reason it doubled my income at the very end after I clicked to file. On the click to file screen, it had me getting back about $2000 (which is correct); then it asked me to click to file and it started processing and then I got the "thank you" screen and the amount suddenly changed from me getting $2000 back to me owing $18,000.

My daughter paid her own college education expenses in 2009. She is claimed as a dependent on my tax return and it was clearly marked on her return that she was claimed as a dependent on someone else's return. However, TurboTax 2009 calculated that she qualified for the American Opportunity Credit adding nearly $1100 to her tax refund. I carefully read the qualifying instructions and they were very clear that she does not qualify for that credit if she was claimed as a dependent on someone else's return. I deleted the education expenses and entered them again thinking I must have made a mistake, but I got the same results. I searched the internet for more information and I happened upon the Consumer Complaint site.

I bought Turbo Tax at Staples. I guess I was lucky it installed OK. I did my taxes, got my state taxes installed, got through most of it, but in our state we have to prove that we had health insurance. No problem. I have a letter from my insurance company with all the information needed for my tax form. I put it in and it kept coming back. We need to revisit one more problem.

I sent in my TurboTax and it was supposed to be free but I sent it in and it took money out of my bank resulting in large overdraft. I want this fixed.

I bought the 1009 Turbo Tax software and attempted to do my tax return. In prior years you could go to any form you needed to complete. Not anymore. For instance, there is no form to calculate taxable Social Security benefits. Also I need form 8606 but it is nowhere to be found. I have used TT for many years but this year it is totally incomprehensible and I will never buy it again. $24.95 plus hours of wasted time.

I have used TurboTax each year to file my returns since about 2004 without any problems. This year it's different. My return was accepted by the IRS on Feb. 9th, 2010. Going to "Where's my Refund" on the IRS site, it said expect refund on 2/19. Checking on 2/19, it now says 3/2. I called the IRS and they said "there was an error that has been corrected", but they were unable to give me information as to what the error was and what the consequences were. Nor could they give me an official date of the direct deposit. There are not supposed to be errors after running through TurboTax's system of error checking.

I bought TurboTax to help my husband with his business. I cannot get past the first screen. I enter my husband's name, then a box appears to *search* for the problem. The whole thing shuts down. What a waste of money. I am not having any luck on the TurboTax website. I am discouraged and annoyed. This was very expensive, and I cannot file my husband's business taxes.

I filed my taxes with TurboTax 2009, the "free" on-line version. I was rejected four times, for needing a PIN number (which is supposed to identify me) and the $250 stim. rebate. I received the same PIN from the IRS three different times. Inserted it where indicated on TT, but it was still rejected. When I printed the TT that I filed, I noticed that I had included the $500 (filing jointly) stim. money. I knew my info was completely correct, verified by IRS and Social Security Admin but still rejected four times! Now I have been charged $66 plus dollars from TT. No way to get it back, and I still have to pay someone to do my taxes. I am a new widow, and am overwhelmed enough with everything else. I do not need this hassle and expense! I will not use TurboTax again, though we had no problem with it last year.

I, too, have used TurboTax for years to process my return. This year is a totally different story. I purchased the download from Amazon and uploaded just fine. However, every time I tried to enter information and hit enter or tab to get to the next field, the program goes to a window, "checking for solution", and then closes. I googled problems and got a phone number to get to TT help line (since it is nowhere to be found on their site), it is 800-854-3970 (press # # # to get to live person, after about 20 minutes).

I encountered numerous problems with TurboTax 2009 software. The Premier version failed to update the numbers I entered. TurboTax sent me another version. It did the same thing. TurboTax sent me Home&Business. No better. These are a few of the many problems I encountered on Premier and Home &Business versions: Numbers entered did not update no matter how many times I entered the same information; Calculations were wrong. It showed I owed no tax when I did; The numbers I entered showed up in wrong sections. I own real properties, but numbers I entered for one property showed up for another property; Even if I checked a certain box, it showed up as I checked a different box.

I have used the free edition of Turbo Tax to file my Fed 2008 return last year with no problems. Now filing my 2009 Fed tax with Turbo Tax, I choose to import my previous years info for "convenience", which cost $14.95. I went through the filing process, and towards the end, I kept getting weird messages that I forgot to enter this or that.

In preparing my taxes with Turbo Tax, they would not include my estimated tax payments and ended up telling me that I owed a large tax bill with penalty. Time was wasted, including all my tax information. I will not use them now, or in the future.

I filed my taxes online with Turbo Tax and apparently, the IRS has no record of it being done. I would like someone to call or email me and explain to me why.

I used the free TurboTax last year with no problem and I tried to use it again this year to file the federal. What a nightmare!

I paid $52.50 for a product that is buggy. I spent 15 years in software development and recognize buggy software when I see it. My return keeps getting rejected, and it is impossible to fix despite following the on screen instructions. It is a nightmare. I am now reduced to starting over with the paper form from the IRS.

I will never use TurboTax again. I don’t like it when it give one price and at the end of doing your taxes, the total is different.

I have filed my return three times today because it has been rejected for the recovery payment from last year. Now, I have checked the "yes" box each time and the return keeps getting rejected stating that the IRS is saying I did receive the recovery payment. Well if I am saying 'yes' and the IRS is saying 'yes', why is my return continually rejected?

I filed with TurboTax and received a confirmation number that it was complete and was charged for using the product. After 3 weeks and no refund, I called the IRS since my social was not found during the IRS refund search. I finally reached a person and they stated that no return was filed. We reached TurboTax and they said something must not have worked, even though our confirmation stated that it went through. They refused to refund our money and they wanted us to re-file through them, charging us again. This has got to be criminal.

I used Turbo Tax (for the first time) to prepare both State and Federal returns. Federal got rejected. When I went back to try and fix the errors, there’s no way to do it. No telephone number to contact anybody. So I have nothing for my money and will have to have someone else do my taxes. They "stole" $66 from me without giving me a satisfactory product.

I cannot complete my tax because of an error on their part, plus I was charged double the price that I agreed too. I asked for a refund and was notified that it was non-refundable. I want to do my tax online and the snag was the #5 employee contributions. They stated that my contributions could not exceed $3000.00 when my 1099-R listed $4236.96. I have used turbo tax "free edition" for several years. I could have filed the paper edition in the time I have spent wasting my time with Turbo Tax. Plus now, I seem to be locked into a contract that I cannot escape from. Please help.

Today, as apparently a myriad customers before me, my Turbo Tax Deluxe CD failed to install because the third party Microsoft .NET 3.5 framework with SP1 failed to install after six attempts, including shutting off my firewall and antivirus (as recommended). I finally got hold of Sara (in the Philippines by faking a different kind of problem on their nebulous support site), and she helped me go through the three step process recommended by Intuit. After each step, we tried to install with no success. That was nine times total! Sensing my frustration, she gave me two voucher numbers to allow me to file two returns using the TT Deluxe online. I must add she was very nice and probably paid fifty cents an hour.

TurboTax 2009 software has multiple problems that cannot be fixed by the user after paying the fee to use the product. They tell you there is a problem with your taxes but, when you try to correct the problem, it will not allow you to do so. So obviously you cannot file your taxes with these errors.

TurboTax 2009 failed me twice. I purchased the online version and the CD from Office Depot. I could not get the program to install because the required software Microsoft .NET 3.5 Framework w/SP1 was not installed on my PC. I spent all weekend trying to remove and install .NET 3.5 w/SP1. No luck. I am out $100 plus by purchasing the TurboTax Deluxe online and in the store.

I used TurboTax last year and did not have any problems. In October of last year I received, unasked for, a TurboTax product in the mail. It was a program I would never have used. Good thing I often check my Spam filter because a few days later, I received an e-mail from TurboTax telling me I had been charged $95.35 on my credit card of record for the product they sent me. I have since discovered that unless you go through a multistep process to indicate you do not want them to automatically send you the program they think you will need, they will send it and charge you the full retail price. They call this rip-off a "convenience".

I purchased software for 2009 thinking I was going to get started with my taxes for January. I tried to install software and received a .NET3.5 Service Pack 1 Framework verification failed. Please repair it from Add/Remove Control Panel. Contact TurboTax Support. I called TurboTax representative and explained this error. They said they would send me another CD. In the meantime, I returned the product out of frustration!

I filed my taxes using Turbo Tax free online. It stated that I will have my refund in as little as eight days, and it also said that I could find out the status of my refund in 72 hours. It has been 18 days since I filed my taxes. Where is my money?

I downloaded Turbo Tax to do my taxes online, entered all the information from W-2, my taxes are very basic. They told me I should get back $2,504 from federal and $390 from state. I filed on 2/2/10 and still have not seen my federal returns. The state sent me $46.00 and said the refund I claimed was more than what I should be getting back. I tried to get a hold of Turbo Tax, but the man, Brett **, I spoke with knew nothing about taxes. Well, I got scared. I figured something was wrong, so I went to an accountant to have my taxes reviewed. She said Turbo Tax estimated my federal too high, and state too low. She said that could be what’s holding up the federal; the state, she said, if I did not get a notice from the state that there was a mistake somewhere. I tried several times to get a hold of Turbo Tax, but it is a waste. I have to pay someone to amend my return. Do not use Turbo Tax! I paid them to mess me up! It cost me $29.00 to have my taxes checked and I am going to have to pay to have them amended. It cost me $59.95 just for Turbo Tax to do my taxes. I am still waiting for my money!

I experienced the same "glitch" in the Turbo Tax software. It occurred when I tried to complete my state taxes. I sent 3 error reports with my email address as requested by the error message in Turbo Tax and I still have not heard from them. Also, I tried the "live chat" route and was told, "Oh, they (support staff) don't work weekends and it will be a few days before they contact you." I uninstalled Turbo Tax 3 times before I could get it to go. I have used Turbo Tax for years, but I will not use it again. Their support stinks! I also ended up paying to file my state.

I haven't gone through the previous 58 pages of complaints so excuse me if this is redundant. I eFiled with Turbo Tax opting to take the direct deposit to a Turbo Tax debit card (I thought that would help keep track of expenses). I filed on 02/04/2010 and received my card today (02/13/2010). According to what is listed on the website, this delivery schedule, while being a day early was soon enough for me! Well, I received the card but my refund wasn't on it. I activated my card (because you have to speak to customer service) and asked why my money wasn't there. I was told by Amy that although they quoted 8-14 days on their website, that's just for when you would get your card, not for when you would get your funds. When I was on the phone with Amy, I looked at the IRS website which said my refund would be processed on the 23rd of February. Amy said that wasn't right, she had a piece of paper that says I would be paid on the 19th.

TurboTax free before purchasing. Product in some ways hard to use. Medicare deductions does not include Part C only part B & D. Not real clear not to add medicare B&C to medical premium deduction. No info as to medical mileage rate. Difficult to locate tab to input total sales tax receipts. Program wants to plug info based on income. No info on taxable Soc Sec benefits. No info on taxable unemployment benefits. Shows Fed errors because of not inputting 2008 info. Tax Act is much easier to use. Not confident on filing using TurboTax since I could not reconcile info. Tax Act reconciled to my records so I could see any error.

This is the third year I've used the online edition. It worked perfectly the last 2 years. However, this year, there are big problems when transferring the information from Federal to State. I kept getting error messages to correct amounts for amounts of a "disaster" that I didn't put in and then the software kept asking me to put in an explanation for form 1X. I simply typed in "carryover from federal" as the software only gives you a glimpse of the form 1X in question. Turbo Tax checked everything and read back that it's all 100% ready to go. I used my credit card and paid for the service. Before I clicked on "e-File" I wanted to see what was actually being sent in.

Because of software glitch in their application, you may lose the ability to do your state tax for free. After filing your federal return, if the State does not work, they suggest you redo your entire return again, or you have to pay for the state fee. This has happened before, which is their way of getting extra fees for a known glitch in their application.

I am reading about problems with Turbo Tax this year. I cannot even get it installed. Then I tried to uninstall and re-install, and I get error messages. I went to the website to troubleshoot; none of their solutions worked and I am stuck in limbo. Does anybody know a real solution? I cannot find a phone number to call for help. I just want my money back. I will file online thru my credit union--that will cost me more money. Got a survey from Intuit, gave them all lowest scores, and when I sent it got message "error while processing."

It is almost impossible to call TurboTax and talk to a real human. My problem appears to be in the software. But none of the FAQ covers that. TurboTax used my "adjusted gross income" to figure how much taxes I owed instead of the figures from "taxable income" which caused me to owe over $200 more in taxes. Good thing I had not sent it to IRS yet. But there are no telephone numbers posted in any of TT websites. You cannot contact them. Now what to do?

I had the same problem as John from Grass Valley, CA. When I was ready to efile, TT asked for verification of line 7 amount, which I did only to have the line 7 amount doubled on the filed return, boosting my tax bill form $538 to $32,000. Of course, once it’s filed, it’s filed; get to do form 1040X now. Of course, there’s no help from TT. The rep said he would file a "bug report", which does not help me any. Be wary if you get this verification screen before you efile your return.

I bought TurboTax again this year as I have for several years. I paid $59.95 for federal and state software. My problem came when filing electronically. TT wanted another $19.95 to file state and then another $29.95 to process the refund for direct deposit. A call to TT tax help confirmed. After a 20-minute wait—yes, those fees are required. Nothing TurboTax can do about it. IRS and the state of Virginia say they are not the reason for the fees. I plan to try one more time to get TT to waive the fees and if they do not, then I will never use it again. I may have to file a paper return this year to avoid the $50 fee. Delay in receiving the refund is the only real issue.

My daughter decided that she wanted to try doing her own taxes online this year and asked me to help. We decided to try the Turbo Tax free online edition. No problems until she got to the end and discovered that it would cost her $29.95 to complete her federal return. We finally figured out that somewhere in the process, she was automatically upgraded to the deluxe version of Turbo Tax and thus the fee. Further investigation revealed that we could not downgrade back to the free version. Instead, we had to repeat the process by opening a new account using a different user ID. She did this and got a different result on the amount of her refund. Even after double checking, all the numbers we could not find the cause.

Bug! Glitch! I have been using Turbo Tax for about 15 years. In 2009 year, I got married in Arizona. I imported ttax files for myself and my wife and we followed the directions doing the following scenarios: 1) married filing separate, and 2) married filing joint. It really screwed things up not taking in to account AZ community property rules placed by IRS. Trusting TTax, I went ahead and e-filed, only to have mine accepted and my wife's rejected 7 hours later with some phony form letter. Calling or contacting them is a joke. I went to my local IRS office to consult an IRS worker who immediately helped me figure out what TTax had done to me and my wife, ouch! I am now in the middle of a mess doing 1040x for fed and state AZ. Double ouch! Seeing other consumer complaints on all the "mystery" charges, I will carefully evaluate other products prior to buying tax software next year. Time lost, additional charges to fix their screw-up problem, the "free" gimmicks they market. Charges to be determined.

I used TurboTax free edition last year without any problems. This year TurboTax charged me nearly $100 to do a basic W2 return for one company. I was under the assumption it was the free version that I used last year. Their website is intentionally setup to draw you into the paid version without your knowledge. I contacted TurboTax twice now only to be turned away in a very rude manner. They basically said it's all my fault and there is nothing they can do. They wouldn't even try to work with me. Their customer service is simply terrible and they consider everything to be the customer's fault.

I was helping my son with the Turbo Tax in the internet. I never accepted an upgrade, because he wanted it free, like they always say on TV. they charged me $27.95 fee and $29.95 fee. I called immediately to cancel, but could not get an answer from anybody. This is a scam, and should not be advertised on TV as free. It is a downright lie.

I have always prepared my taxes using Turbo Tax since 2002 for myself and my family. I do not e file. I prepare the taxes and print and file for the federal and the state. This year I can only print one state form. Why is this? I tried to get an answer on line, but they did not give an answer. The product says I must pay $29.95 after I have already paid $74.95 when I purchased the product. In the past, I have been able to print the state for all the federal that I entered. I figure the taxes for all my children as well as my own. Usually six returns each year. I need someone to get in touch with me and tell me why they changed the way the program works as it was in the past. I would not have purchased this product had I realized I could not print the state return also. It allows me to enter the federal $29.95 fee. Would there be a $29.95 fee for each of the five returns?

This is in regard to TurboTax 2009. I was able to finish the federal, but for the state, there are software glitches that do not allow me to edit my state return. This is apparently a common problem. The only answer I am able to get is that several consumers reported this and it sends you to a link to update the program. This doesn't work, not just for myself, but others as per the community board. When I submit the problem, I get an email stating the same thing over and over. They aren't working. Another possibility is to delete and re-download the state filing, but it wants to charge you to re-download it. I purchased this product so I can get my responsibility completed. I am not getting support, I can not return this faulty product.

I have used TurboTax for 2 or 3 years now. I have the actual receipt of the online filing for last year yet it is impossible to pull in the past year’s information. I started to put in my 2009 information yesterday. Today, I cannot pull it up and I did save it yesterday. Also I continue to be sent to the page that wants me update my Explorer and Firefox. I have the latest and greatest operating systems. What has happened to TurboTax? What other online tax services are available?

TurboTax software is not working as it should and it's not my PC that have a problem as it acts the same on three different computers. There is no way to contact them and they want me to enter my phone number and they will call me for a charge of $24.00. I don't need help with my taxes; I need help with their software so why should I have to pay for that.

I tried to open my 2002 personal tax returns but I could not. The file was there but the software was not. I called TurboTax a couple of times and I was told that I need to purchase the 2002 TurboTax software. I found and purchased it paying $49.95. I installed it and it asked me for a product key which I didn't have. I called TurboTax again and after hours on the phone, I was told that they do not support products older than 2005. I asked to speak to a supervisor and I was informed that one was not available and one would call though no one had.

I purchased a TurboTax CD Basic Edition on 2-5-10 at Target. The next day after struggling with my computer several hours to accept the download, I proceeded to to my taxes. After 2+ hours of preparing my taxes, at the end the TurboTax couldn't print out or finish my taxes. The reason was they said was that Turbo tax was waiting for an update for a form. I couldn't even print it out. I received an email that states from Turbo Tax: (Dear TurboTax Customer, Thanks for signing up to be notified when your forms are available.

I purchased Turbo Tax by mail through Intuit software. I'm a 10 year customer since 1998, do renewal every year by mail, with no problems until this year. Turbo Tax Premier Edition 2009, can not install. It comes back with MS Installation problem with Turbo Tax Automatic installation. 1601 cannot Access MS Installation services.

I have used TurboTax for about 14 years and it always works great. Each year, Intuit does a great job producing the best tax program there is. It is thorough, easy to use, accurate and fast. I finished my federal and state tax returns on Jan 31, 2010 and received my refunds on Feb 5, 2010. TurboTax is reasonably priced and includes a free state tax program and free e-file. I highly recommend this great tax program to everybody.

I purchased Turbo Tax on 01-28-10 from Office Max. I tried to install it and kept getting "net 3.5 framework install failed with error 1603". I went to the Turbo Tax website to resolve the issue. After spending hours trying to fix the problem, I gave up. I took Turbo Tax back to Office Max, and they refused to give my money back, but gave me another new Turbo Tax. I brought that home, tried to install it, and got the same errors. Again, I spent hours of frustration. So I boxed up Turbo Tax, and sent it back to Intuit with a receipt and a letter asking for a full refund of $53.

TT2009 won't load once installed. Nothing that the site says to fix works. I spent two days making adjustments trying to get to load. Once you load the software a, ".net framework" error appears. I have used Turbo Tax for years just like when they upgraded the Quicken 2009. Both are junk. Is Turbo Tax going to repair that have been caused to my computer?

I googled Turbo Tax and chose their notice for free tax filing (approved by the IRS). I started following the instructions, refusing the upgrades requiring payments, and refusing to register (record) my information. The request for money and permanent registration became more frequent and more difficult to remove from the screen. Finally it cut me off, showed me a blank screen. I don't know what became of the info I put in, I could , of course, no longer access my info (I imagine this was punishment for not playing along). I think this whole thing was a scam . I do not believe the IRS should endorse it. I am sure it is almost impossible to get through "free" as advertised. By the way, I have a PhD and do not consider myself dumber than the average citizen.

Turbo Tax misled me in my filing status on my federal income taxes for several years in a row, not allowing me to claim Head of Household status when I was eligible. This lead me to overpay my taxes. I tried to find a contact form where I could file a complaint, and it took about a half hour of searching on their website to find a way to do this (although the site tried to sell me services at every turn.) I finally filed the complaint, and received a response a week later. No apologies, just was told that I didn't qualify for their "guarantee". I am out about $1700.

Filed with TurboTax as usual. 2007 it seems was never filed according to the IRS, and the 2006 returns were sent to a bank in California. Repeated e-mails were ignored. Inquiries on their web site yielded no response. After an hour and a half holding on the phone, I finally got to talk to a person who gave me a wrong number for the bank. It was just a bookkeeping firm that helps them handle forms. Still not resolved!

This is the second year that I've tried to use TurboTax and both years, it has told me that my birthdate is incorrect (it's been the same for 43 years) and that my age from last year is wrong (taken directly from last year's return). It was funny because I got this information from the IRS after repeated rejections from TurboTax. None of their fixes worked and after 45 minutes on the phone with their technical support, I was told to return it to the store for a refund. Also, it was funny since you can't return opened software because it is a copyright infringement.

After a couple of hours loading the information, then pushing the send button it wouldn't send the files. I'm going back to pen and paper.

We have used Turbo Tax for three years with no problems. We purchased the 2009 edition and have problems with the installation. NET Framework 3.5 and a 1603 error. It doesn't matter what Turbo Tax tells you to do to fix the problem because it doesn't work! We have spent many hours all weekend trying to load it. It will be returned and I will purchase Tax Act.

I, like others, have used TT for years. I just e-filed my returns after double checking that all information was added appropriately. I then printed out the returns and fortunately looked at them. I noted that TT left one of my children out of box 6c on IRS form 1040. I checked the software again and my son was there, but not added to the proper box. I was shorted out of $465 for my federal return. I also was overcharged for state taxes by $66. Like others, I had to wait 45 minutes to get someone on the phone who took more than 40 minutes to try to help me. I have been told that I have to "mail in the box, CD, and the receipt" to get a refund.

TurboTax insists on changing their product every year. This is tax software, not the latest operating system. Leave it alone. If it works, stop messing with it. This year (2009) TT is junk! I have had nothing but trouble with the install. People, wake up and leave it alone and stop raising the price for doing what should be free from the IRS. We should not have to pay money just to find out how much we have to pay to the IRS!

This product is terrible. I have wasted all day on trying to fix the installation problems and made two trips to the store to exchange the program, and I can't get the program to install. The support directions do not address the issue. Retailer won't refund the $50 I spent on it. I am going to send the program back to Intuit and tell them to keep it. I don't need the hassle. I want my money back! I will never buy this product again.

I have used TurboTax for the last 8 years. In uploading my final Fed and State all was well until entering the verification of line 1 on my W2. TurboTax doubled my income figures and sent them to State and Fed. So instead of a refund, it indicated I now owe $50,000 for tax.

For almost 2 weeks, I have gotten a "system incompatibility" message when I try to sign in to do my Turbo Tax. I have used Turbo Tax for 10 years, and this year, I think I'm switching to H&R Block! It seems as though the message has nothing to do with system incompatibility, but a problem with too many people accessing the system at once. So after taking quite sometime out of an already hectic schedule to unnecessarily update AOL, Firefox and a couple of other downloads recommended, I found that it was not my system after all but theirs. I tried one more time today just to see if I could get through but no luck so I’m taking my business elsewhere!

We have used TurboTax for several years and I have never felt that we have been prompted to receive all the deductions that they show in the commercials. They simply file the same return that you can e-file for free from the feds and charge you $30.00 or more for it. I think it is a huge ripoff. Aren't the middle class paying enough taxes as it is? Where is our "tax break" when you pay your bills and your mortgage and try to abide by the laws?

I have used Turbo Tax for years with no problems. This year the system locks when I try to click on the Continue button. I deleted the first download completely and downloaded it again. Same problem. Reading this site, it appears many others are having the same or other problems. Intuit needs to fix this immediately!

My tax refund money was deposited into Meta Bank. Meta Bank said they handled and sent out payment to my Turbo Tax card. I called the card company and got hold of a lady who was hard to understand. She said the IRS has not sent out payment yet. But if Meta Bank says they got my refund, then the card company is lying. I feel deceived by Turbo Tax.

The "Explain This" and other links do not work in the TurboTax program that I bought. They provided a work around by instructing the customer to use the Help Center in the program. However, the Help Center does not work either. No economic nor physical damage but blood pressure is going through the roof!

I use the global cash payment card. On their website they recommended to do taxes with turbo tax online, did contacted IRS after 72 hrs. They stated I should get my money by Feb 5. It didn't post to my account. Contacted both global cash company and turbo tax, they were. All they're saying that it's the IRS's fault. I'm frustrated cause I've never done my taxes online and with all the identity theft going on, I'm freaking out. Please help me.

Been a user of TT for several years with great results. This year went to install CD version and got the 3.5 framework BS! Spent 2 hours online trying to fix the problem with their support tech that said it was a system problem, not a software problem. Overall have over 4 hours invested in trying to install a program that is busted! Can't return for money back, so we are just out $50.00! Thanks Turbo Tax.

I have been purchasing Turbo Tax for over 10 plus years even using the renewal function that they want to send and charge to you in November. No problem there. I installed the Deluxe version w/ state (it reads on the CD w/state) and started my federal and taxes and when I got ready to do the state taxes, the program took me to a website to purchase the software for $39.95. I am getting no response from Turbo Tax of this problem or a solution. I am seeing all over the TT website with other users having this same problem. This is delaying me from completing my taxes and with other things that I have read about e filing from TT this year is also having issues. This scares the heck out me.

Installed Turbotax 2009 Deluxe, entered data, saved, tried to use the following day but could not activate the program. Uninstalled and reinstalled with negative results. Have used Turbotax for several years and was very satisfied with results. This year the program is the PITS.

I am trying to do my taxes, and it gets to one point and will not go on to the next page.

When I installed the program and started to print out my information, it took forever for it to get imprinted into the information box. Like I could type like a 3 year old, one finger at a time. Go get something to drink and still have to wait and I have not even reached the stages, the others having problems I have read here. I would hate to think I waited and endured this slow process just to get to the end and not have it submitted properly.

TurboTax Easy stated $14.99 and then charged me $29.99 on my son's tax return. Last week, I did my return and was only charged the $14.99. Why the change and how can I contact TurboTax by phone?

Attempted to use Turbo Tax e-filing system for 2009 taxes. Wasted multiple hours with no success. Website kept re-routing me to file state return then when I gave up and proceeded to do so was informed that I would have to mail return due to some new IL tax ruling. Would not complete e-filing for federal return, just kept bouncing back into other screens. Will never use Turbo Tax again. Only good thing - didn't complete transaction and pay fee (I hope - they have all my bank account info) Waste of time and effort - 3 hours of frustration yesterday and another hour today to try to get return done e-filed.

Paid for Turbotax and downloaded software. Software would not install due to a net problem. Turbotax said to try procedures that you almost have to be a programmer to do and it still did not run. They have been sending me e-mails saying they are working on it. The last e-mail said, they will no longer update me on the problem unless I go to their website and create a new complaint. Tried to contact them concerning a refund and just get a runaround on their website with no way to actually contact anyone about a refund. And to make matters worse while trying to resolve issue, they transferred me to a website of theirs offering the same product for half of what I paid.

I clicked a link that read "Tax Act" and it brought me to TurboTax. Consumers Beware! TurboTax Basic claims to be a free online tax filing program. However, at the end of my return, it charged me nearly 1/4 of my return in "processing" fees. I paid the fees as I had already gone through the entire tax return!

I have used Turbo Tax for the last 4 years and have never had a problem. The attempt of contacting someone about this problem is endless on the phone. When you do get them on the phone (45 minutes-1 hour) later, it's really frustrating waiting all that time for nothing. I'm supposed to wait until one of their engineers designs a fix. I don't think so! I hope everyone reading this will never use Turbo Tax again. It is a big problem they will have to face sooner or later. I should have spent my 60.00 bucks of my hard earned money on formula for my 5-month-old child. The bottom line of all this is that just took away all the good everyone has had to say about Turbo Tax. Don't put your hard earned money into Intuit.

Turbo Tax will not load. I get a message saying, "missing config file #APPSHORTNAME#". I tried the Turbo Tax web site suggested fix, a "flush delete and flush install", to no avail. I spent several hours on line with their Tech Support doing the same supposed fixes to no avail and now no answers to my emails.

Have used Turbotax for years, this year it will not run, reinstalled it, checked all the sites for fixes, updates, etc. and it still won't install and run.

I purchased TurboTax Deluxe 2009. I went through the whole process of entering my tax information. Then I went to print out the forms. The program gave me an Error Code 25013 (TurboTax was unable to install the necessary fonts.). The error message directed me to the website to get information on how to install said fonts. At the website, there were no references to that error, so no fix was available. Clicking on "Chat" gets you a message that somebody will be with you in 30 minutes.

The software didn't load at all on one PC. I got it to work on another and tried to change back after finally getting what I thought was a working copy. Now, it will only work for a while until a solution box comes up and opens 100+ boxes for the internet. A Wal-mart Chinese copy of Turbo Tax I presume. I'm getting my money back.

My wife and I used Turbo Tax Online in 2008. We received a confirmation as it went through. Then we received a letter from IRS asking us why we did not file our taxes. So we got on the phone to call Turbo Tax to find out what had happened. When I found what I thought was Turbo Tax office, they informed me they had nothing to do with Turbo Tax. The people I talked to had their address and telephone number on the agreement.

Turbo Tax is under investigation for faulty software and for ripping off over 3,200,000 customers for over $1.8M dollars. When you file with Turbo Tax and it says your taxes are accepted, that is not always true. Out of 100 customers, 22% is received by the IRS. Their software this year has the wrong programming writing for their server and for their CDs you buy at the store or download. They will not tell you this because they have spent the budget that the company CEO and board allowed for them this year. Turbo Tax will not tell the whole truth to you, the buyer, because they don't want a lawsuit.

I have used Turbo Tax for the last 6 years and have never had a problem. This year I completed everything and performed the checks prior to e-filing it and everything was fine. No errors. I did the e-file and within 3 hours I was notified that the IRS rejected my return. All forms were wrong. It claims that numbers were missing, not enough forms were filed. It was a page worth of errors. I went through step by step two more times and tried to e-file and I received the same message. There is no economic or physical damage, just me ready to lose my mind. One of the advantages to using TT is the ability to get a tax refund within days.

It will not install because of .NET 3.5 Service Pack 1; framework installations failed with error 1603. I’m on hold two hours after trying for 5 hours to fix on my own. All I want is my money back. I'm out $50.

I have used Turbo Tax for 5 years, what is wrong with this year? I want my money back! What is going on? I have wasted money and time, already at least 5 hours of stress!

I've used TurboTax Deluxe Fed+State 2005, 2006, 2007, 2008 trouble-free and was satisfied with the software. I have the same Compaq Prisario computer since 2005, never a virus, never a problem. This year 2009, I spent $60 on TurboTax 2009 Deluxe Fed+State and suddenly it refuses to install. I get an error code 65535, their website tells me what may be wrong but covers themselves by saying this fix works most of the time but not always.

I've used Turbo Tax to do our taxes for 10+ years. This year, after getting the screen of death multiple times, I was finally able to force the installation by dumping all Windows temp files, backup files (Norton Ghost), and Internet temp files. I did a literal JIG when it started working for me. Freeze, task manager here we come. It takes me to the black screen of death. Wait, it froze again after my 7 reboot after getting it to install. There is a definite problem with the software this year. I'm not sure what the issues are, but after a simple Google search, I found all the other people having issues the same as mine.

We have used Turbo Tax for 5 years with no problems. We purchased the 2009 edition and have problems with the installation. Net Framework 365 and a 1603 error. It doesn't matter what Turbo Tax tells you to do to fix the problem. It doesn't work! We have spent numerous hours--up to early AM hours--all weekend trying to load it. It will be returned and I will purchase Tax Act.

This product is not what is advertised. It says it's free, but by the time you finish to file your taxes, you have to pay more than having a tax professional do it. It's the last time I will use this product, and I will be sure my friends and others don't use it. I used TurboTax, as it says "free federal return." By the time you finish, you have to buy the basic TurboTax then pay a processing fee. The total out-of-pocket is $85. Don't advertise that it's free filing when it's not.

Just like most people reporting on this site, I have used TurboTax for many years quite happily and without any problems. But this year (2009 taxes), I could not E-file either State or Federal. That is one of the main reasons to even use TurboTax--E-file. I was on the phone (I timed it) for an unbelievable hour and 15 minutes, at the end of which, I was told that dial-up (all I have available) would not work to upload my returns. Dial-up worked to download all their huge stack of upgrades and patches, but it wouldn't upload the 6 or 8 pages of my return?

I spent two hours completing tax questions. At the end, Turbo said I get refund of "zero"! No other refunds, like EIC and other. The 1099R, which I filled in according to instructions, Turbo failed to correctly process the pension above and EIC refund generated from $7704 retirement total. The 1099R should have been found in Publication 525, page 4 or general instructions found on the IRS 1040A publication (under minimum retirement age 62, which are reported on line 12a.) But with both instructions, 1099R should have been put on Line 7, taxable income on 1040A. Total, I spent four hours (two from another e-file company with same results).

I have used Turbo Tax programs for several years and I cannot recall having problems loading a program. This year, I purchased Turbo Tax Business at Staples and installed it, but it would not open because it told me my screen was 640 over 480 pixels (a total lie). The prompt also told me to try another computer. What kind of advice is that? Then the prompt gave me the forever toll-free number to call at Turbo Tax.

This is not a complaint. I noticed that the vast majority of the complaints about TurboTax 2009 are associated with PC systems. I'm running TurboTax 2009 on a Macintosh (Tiger system), and I've had no problems. I had to wait for one of my state forms (3801) to be finalized, but that happened on January 21st, and everything is now complete and correct. I'm curious if other Macintosh users are having problems. I'm not, so I'm happy.

I called for repeated issues with installation. The support person had no idea what he was doing and continued to ask me for advice as to what certain terms meant on Intuit's support pages. When I asked him for specific information, he wanted to talk about cats instead. Long story short, he had me run utilities that did more harm than good. I was on hold with Intuit now waiting for support. Let's see--46 minutes so far. 10th year using their product and I’m moving on to something else. Utilities downloaded caused my computer to freeze. It is running very slow now.

I have used TurboTax for years with no problems, but this year the 2009 TurboTax has given me nothing but troubles. I was on the phone with a lady that tried to help me. She was really nice, but we could not fix the problem. What my problem is I can not get back into the work I did earlier. My computer locks up on solutions and won't do anything else. I have to go to Windows task manager and end the task before my computer will operate again. I have no problems with 2008 TurboTax. I may have to go to another tax program to do my 2009 tax. So far, I have not seen any TurboTax fixes to help me. That’s sad!

I realized last January 2009 that Turbo Tax had made an error on my 2008 return. I spent over a period of 3 days at least 15 hours on the phone. Each time we got close to the problem, I was disconnected. I emailed them, and to this date, a year later, my problem has not been resolved. Goodbye, Turbo Tax.

I purchased Turbo Tax Home and Business at Walmart just like I have the past number of years. It installs but will not open. Latonya told me (after waiting almost for 45 minutes on the phone) that it was an installation error and she could not help me. I have worked for 5 days and around 20 hours trying to get this to work. I wasted $95 dollars. Hello Tax Act.

Well, I should have taken my $24 I spent at Wal-Mart on this year’s TurboTax and flushed it down the toilet. Wow. What a total joke and rip off. I have used TurboTax for years with no problems. This is the last year they will get my money. What a shame. What a waste of my money and now going on 3 hours of time. I lost $24 and 3 hours of time trying to download the worthless CD.

After five hours of trying to install TurboTax 2009, I've given up. I downloaded updates and IE 7 and still, I can't load it due to a fatal error with .net 3.5SP1. We've used TT since 2001 and now we're done! I guess we'll be using Tax Cut.

I went to access my account online as we had used TurboTax last year for our 2009 taxes. I couldn't access my account using the correct password and security answers. After nearly 10 minutes of trying to navigate their website, I got a number and called them for technical support. What I got was a biller who was extremely rude that I would have the audacity to call their billing number for technical support. Well hello, this is the number I got.

I have been using TurboTax since 1996 and never had any installation problems. This year, the 2009 version requires an additional installation of "NET Framework 3.5 SP1" which does not install. I keep getting an error code 1603 message and all of the suggested fixes do not work. Spent 25 minutes on hold before a service tech got on the line. Spent another 1-1/2 hours trying to correct the error code 1603. Nothing worked, so the below email from TurboTax is how it all ended. TurboTax 2009 Deluxe w/ state is a defective product as I see so many others with the same problem on this website.

I have used Turbo Tax for the past 2 years! This year I filed efile and it said 8-14 days for my return to be deposited. This was a big lie! Now they are saying at the earliest Feb. 9th. This is 24 days not 8-14! I will never use Turbo Tax again. I'm very unhappy. When I called in to ask why, I was told they can't explain and don't know why it was like that! I am behind on my bills and have told the collectors that I would have payments by Jan. 29th and now I have to call and see if they can work with me all because of Turbo Tax.

I paid $50 for software that will not download because of .net 3.5 framework. Tech support said there are lots of complaints about this but could not help. It sounds like Turbo Tax 2009 software has a problem this year, from the Tech

I tried to file by Turbo Tax online. When comparing to the IRS free forms, Turbo Tax says that I will get a refund that is $309 more than what the IRS says. When I viewed my forms, Turbo Tax shows that I paid $309 more in taxes than my W2. When I tried to find out why, I got, ”I do not understand the question.” Or, “Do you need a W2?” I was trying to use Turbo Tax for a faster refund since the IRS free form/free file has a problem with form 8283. I will mail it in.

I got a Turbo Tax disc in the mail. I tried to install, it wouldn't work. I called the help number and they said I had to pay and they would give me a number to key in when I load the disc. I gave them my card number, they gave me a number and the disc still wouldn't work. I called the help line for Turbo and spoke to Andrea. She uploaded the Turbo for free and said that I would be reimbursed. She also gave me an incident number. One day later, I was charged on my account again. I had to move money so that I would not go into overdraft because of these charges. I called again and spoke to someone named Suryia or something foreign. After another 2 hours dealing with her, she assured me that both charges would be taken off.

After having spent the last two days trying to download Turbo Tax 2009, I finally gave up and contacted them for the address to return it. I ended up speaking to a man that barely spoke English but I got the address and will be getting a full refund. Goodbye, Turbo Tax. Hello H & R Block.

I purchased Turbo Tax; everything was going great until I got to the e-filing step that is when everything went wrong. My federal return was accepted, but when I tried filing my state returns, a message popped up saying I needed to mail my state returns. It did not give me a reason for that. When I purchased Turbo Tax, I bought the Deluxe, because on the box it said state filing was included.

I purchased TurboTax this year (as I have for the past ten years) and discovered that there is an error with the program if you are running on Windows Vista. The program took about one hour to install (from a CD) and when I started entering my taxes, it took another 15 minutes. After I was done, I tried to el-file and discovered that the submission process does not work. I researched for 3 days and got many different answers. The TurboTax support instructs you to check the firewalls, check your virus software, and reset your internet browser among many other things that do not work. I logged a problem using their online support but that was not working either. I lost connection about 5 times until it finally lost it for good. I called and after 45 minutes of waiting, I spoke to a technician who was not very knowledgeable.

We purchased TurboTax online as we have for many years. This year, they charged my credit card three times. We were on the phone for 30 minutes trying to get it resolved with someone who did not speak English. We spend a lot of time trying to get a credit issued, but finally we did.

I used TurboTax in 2008 and thought my taxes were done correctly. In December of 2009, my husband and I got a letter from IRS stating we owed $536.00 as we did not claim his unemployment. I did place the unemployment as form 1099-G. I contacted TurboTax and they are trying to say I had 4 choices on the 2008 tax form and chose "state and local refund" instead of unemployment. I did not have these choices and was prompted to enter the 1099-G form and the amount. I bought a new computer after doing the taxes. Still have the old one, I just have to retrieve the information. I know I entered the information correctly.

My husband and I have been using TurboTax for many years. This year, like every year, we filed for federal and state taxes. TurboTax accepted them and we later got an email saying that they both were rejected. We thought, "Oh, well TurboTax will just walk us through it and whatever was incorrect will be fixed." That is not the case. They showed us a page that says, "Let’s look at your return." Basically it is 27 lines of tax speak. You can't file page 1 of Form 8608 without filing page 2 and 3. You need to only file page 3 of Form 1040 for State Taxes and not pages 1 and 2. Well, we weren't the ones that sent the papers to the federal and state governments.

We purchased the 2009 edition, only to find that there is a programming error for Windows. I spent 4 hours trying to download it, another 45mins on hold w/ TurboTax and 1hr w/ a service rep that eventually told me there is an error in the program and they didn't know when it would be fixed. I spoke w/ another customer service person today and she hung up on me. Wal-Mart, where it was purchased, would only exchange it for another one which doesn't help since it is defective to start with. Guess, we got took but it won't happen again. Goodbye TurboTax.

I have been trying to file my taxes using Turbo, as I do every year. I am using OS Windows XP and Internet Explorer 8, yet when I try to sign in, it always takes me to the "system compatibility" page. When I tried to use their online chat help, the rep, Patricia **, would not listen to what I was telling her and eventually disconnected me. I still cannot log in. Guess I'll try H&R Block or TaxAct.com. Too bad, Turbo Tax. I was a good customer!

I have attempted numerous times via phone and email to contact anyone with this company to request a refund. I purchased by (credit card) the Premier Turbo Tax 2009 for $89.95, I never downloaded it due to finding the same version for $49.95 online. I processed my 2009 (Turbo Tax) taxes online and chose to have them deduct the $49.95 out of my refund. The attempt of contacting someone has been exhausting and extremely frustrating. I am requesting a refund of $89.95 and was given an incident #** for reference. The receptionist put me on hold as soon as I entered the incident number and she never returned to assist me. I attempted numerous times to call back and every time was put on hold. I have been a repeat customer for years and with this unsatisfactory service, I will no longer be a customer and ensure that I tell all my friends and family of this incident.

I have been using TurboTax since 1998 and never had any installation problems. This year, the 2009 version requires an additional installation of "NET Framework 3.5 SP1" which does not install. I keep getting an error code 1603 message and all of the suggested fixes do not work. Intuit has a defective product with the 2009 TurboTax program and they will lose thousands of customers like me if they do not fix this problem soon. Unable to file tax returns early will cost time and money to change to a new e-file program.