Intuit TurboTax Reviews

I am very dissatisfied with my recent experience with TurboTax. My husband and I attempted to e-file our federal and Illinois state taxes and everything appeared to be fine. A few hours later, we received a rejection notification for our state taxes. Since we have never done our taxes on our own before, I immediately contacted TurboTax before anybody else as this is the company that we were using to file. They told me there was a glitch in our state, that several people were being rejected, and that I had no choice but to mail my tax forms in.

I thought TurboTax was free for 1040 EZ filers? I completed my 1040EZ form and was charged $71.59. I worked part time and went to school full time and certainly don't feel like I should have to pay $71.59 for an EZ form, especially when it is advertised as free.

Philippines Service Center: I just experienced my worst experience ever with TurboTax support staff; to say I'm dissatisfied puts it mildly. I've been a loyal customer of this company since ChipSoft became TurboTax several decades ago. I called the 800 service number and had a frustrating experience with one of your service representatives in the Philippines, as I asked him where he was located. The representative could not speak clear English, did not understand if the TurboTax 2012 disk covered the 2011 tax year, and also did not understand the Advantage program. The supervisor I requested spoke clear English, but could not transact my debit card through his system. I became suspicious when he asked me to repeat all my personal and card information, so I stopped giving him information. Per the supervisor's directions I ended up going online to the main TurboTax website and ordered my 2011 Home & Business CD, having to pay the shipping charges that were offered free by the supervisor.

My husband is unavailable to speak with TurboTax but I have a Power of Attorney. Our refund was placed on the wrong account because of a mistake my husband made. I contacted them and asked to have a contact number to submit my Power of Attorney. Jessica and her supervisor both informed me there was nothing I could do, no address, no phone number or anything. I waited on hold only to be told there was no one there of higher authority to talk to. So women, beware, if you file a joint return, you have no rights to the funds with TurboTax even when you have all the legal documents to prove it.

I think I can help everyone with the TurboTax card. This number may help: 858-215-8542. I called and they are sending me a new card. What happened to me was they said they sent a card I never got, so they sent another one. When I got that card there was a security block on it. After a few days it was off, but card said a DD was made on Feb. 5 for $984. However, the IRS DD my money on Feb. 8 for $930. The routing number and account number for the card they sent did not match with where the IRS DD my money to the card. They also said a zero balance on it, but it had no transaction history. Call this number. They helped me. I hope I will find out when I get new card.

I filed my taxes. IRS deposited the money into a TurboTax debit card on 02/07. I called TurboTax because I had not received the card. They told me the card was on a security hold. I questioned why they would hold it and not IRS? It is now 21 days later, and I have faxed every document to them, including what there website says was deposited to the card from IRS. I was still told wait 7 to 10 more days. Are they going to pay me the interest they are earning? Are they going to pay the late charges I have from late rent with possible eviction? What a scam.

On January 30, I filed my taxes using TurboTax. The email I was sent said I would receive my card by February 8, 2012. When I called to check, I was told to wait until Friday, the 10th. Friday, the 10th, came; and there's no card. I called TT back and was told the card was never mailed out and that my account had been placed on security review. So I faxed over the info they asked for: driver's license, SS number, and utility bill.

I received my refund as expected, so I can't complain about that. However, I went to a resort and authorized room service, which I did not use. Apparently, they place a hold on my account for $108. The day I left which was on February 13, the hold was released. I even called the hotel to confirm this. So I called up Turbo Tax Card's customer service. That was the first time I waited for 30 minutes. Then, the recording stopped but I was not transferred to a representative. I called up again, waited for 20 minutes, and the representative informed me that when a hold is placed on the card it takes up to 30 days to remove it. "Really? But why?" I asked but the representative couldn't tell me. "It's just policy" was his only response. Why is my money being held hostage? I have never had this problem with any other prepaid card or bank account.

Their customer service put me on hold forever then they hung up on me many times. They took my money for the state taxes but then couldn't file them by e-filing and there's no way to contact them. They made an error on their part on ss number where the return was rejected because they messed up - not us! I keep getting the runaround. It's awful.

They don't keep their word. They got their fee, and a month after the IRS released my refund, I still haven't gotten it. I tried calling the customer service, but put me on hold for 30 minutes on two different occasions, and did not answer.

On 2/21/12, I tried to e-file my 2011 taxes. I got a message that it was a duplicate, and it would not go through. I called Turbo Tax. They advised me that on 1/19/12, someone filed a Federal and State tax return using my name and SS number. I've spent many hours on the phone with IRS fraud unit, Federal Trade Commission, the Police Department, Bank, and the credit bureaus. Now I probably won't be able to get my refund this year! Turbo Tax accepts no liability. All they did was give me an email address for the person who hacked my account. The best part is I'm married and have been for 20 years. The person filed using only my information. It is not fair. I can't get my refund because now they have to do investigation while someone got away with taking my information, getting refund under my name and SS number. I wish I never used Turbo Tax. The sad thing is I've used it for years. I think they should be responsible for someone getting into the account and taking my information. They tell you everything is secure.

I am going through the same scam as we speak. They are claiming that they mail a cashier’s check which was never delivered and never returned back to them. It has been 23 days since the IRS released my refunds and TPG Santa Barbara now has perfected their scam by imposing 11 working days delay prior to sending you their stupid "I-bond form" to re-initiate the process all over which advises you that it could take an upward of 90 days to receive the second check and they are refusing to simply put the money on a prepaid debit card which they can do as confirmed by their CS supervisor! The discrepancy regarding the first cashier check having been given two different mailing dates previously; Feb 06 and Feb 07-2012 by two customer service agents cast a cloud of suspicious as to the credibility of both agents and Santa Barbara Tax Products Group/University Bank policies. Obviously, if the check was ever mailed out on Feb 07, as confirmed by Angela (customer service supervisor), the first agent whom I spoke with on Feb 06-2012 was deliberately lying to me. He clearly affirmed that the check was mailed out to me that same day, Monday Feb 06-2012 while reading the transaction on his computer and told me to wait 3 to 4 business day to receive the check before he abruptly hanged up on me.

I signed up to get my Federal and State Tax refunds to be direct deposited into a new account with TurboTax and gain access to the refunds with a Visa debit card that would be sent to me in the mail. I completed my 2011 tax returns with the online Turbo Tax software. This is my 4th year using this service and this is the first time I have had this problem.

I've had the same problem as everyone else with them saying my funds are being held and my card for security reasons. I faxed my stuff 3 different times, still no use. So I've done some research and here's what will help you. Follow me on twitter at **. From there, you can log into a class action lawsuit or through Facebook! Let's take them down!

After completing all tax forms and e-filing, I needed to print copies of both my federal and state returns. It was a dead end! I spent over 2 hours trying to print copies, using all of the site's suggestions, and a few of my own. There is no number to call for help. I guess if you need an "expert" help for a fee. You have that option. The program doesn't work as advertised, so don't feel I should have to pay extra. I paid for my service via American Express. If no assistance is rendered, American Express is very good about not paying the vendor. H&R Block is more expensive, but I have never had issues with them.

They mailed me a card to access my refund only to find that the card was closed and all they kept saying is that is was a security problem.

Scam!...Liars...Frauds!- I wish I would have read all these reviews before I used this dumb ass card! I have a card I could have deposited it on but instead I wanted to try something new, what a big mistake! I have money they are holding and talking 'bout 30 days this and 30 days that! Never had this type of issue with H&R then they have no reviews on their website! It took forever for me to find somewhere to post a complaint! I asked Turbo Tax, how do I place a complaint they told me there was a P.O. Box I could write. Are you serious? This big fraudulent company you mean to tell me a PO BOX is all you have? This is ridiculous and the hold times on for the customer service department is the worst! I have been on hold for over 2 hours in the last 24 hours, it's crazy! I would never recommend Turbo Tax to a soul. As a matter fact, I'm writing the BBB right after this review not to mention I will most definitely let all 1,000 of my Facebook friends and Twitter followers know what a scam this is!

This is since January 29, when my e-file through TT was accepted. It is now past the 6-week period, and TT will not answer my questions. And Intuit is a joke. This is the last time I will ever go to them. It's back to Block and their higher cost but better services. Did you know that those who e-filed with Block have already begun receiving their refunds?

I completed my taxes on 2/2/2012 and was accepted the same day. My federal tax return was deposited into Santa Barbara Tax Group on 2/21/2012. On 2/22/2012, I saw that the money was not on my TurboTax Card. I called customer service who transferred me to an automated message stating that the card was closed. After calling 2 more times and the customer support transferring me to the automated message, I called again demanding to not be transferred to the same message. The customer representative did not give me a reason as to why my card was closed or how to resolve the issue. Customer support told me to simply wait for the IRS to send a check. I have filed with the Better Business Bureau and I’m looking into a class action lawsuit. The card cost a total of $56.90 and I want a refund from all services.

Their software doubled line 71 in my W-2 entry. I filed a claim, then the IRS has charged me. Now, I owe over $5300 in back taxes, penalties, and interest. Help.

Well, like many of you I used TurboTax and signed up for the card. The confirmation email said it would take until the 16th of February. When it didn't show up (emails and phone calls show the government was quite effective even with the delay warnings and the account values have been loaded to the account) by then I called and was reassured (after waiting on hold almost an hour) that it would be here by the 21st, which is still later than they advertised. Now after calling back again when it still didn't show (only about a 30 minute wait this time) they will send me a new one (another 7-10 day wait if this one actually shows up) or I can PAY to have it FedEx?

Money was taken out of my account at 7-11. On 2-14-2012, I went to 7-11 at the 800 Block of Sycamore St, Petersburg, VA 23803 to get a cigar and $3.00 back in cash. I had $4.41 in my TurboTax refund card. The cashier said that the card had been declined, but I had just checked the card before I went the store. Now I can't get into my account.

Turbo tax without any warning is holding my husbands money hostage! His taxes were deposited on the 14th of Feb, I called them on the 20th to see where his card was. They verified him and that they could talk to me and then told me that because they arbitrarily pick on customers, his name was picked as "possibly fraudulent" and we would have to fax them further information to reopen the card for use. This is BS in my opinion, why did they never tell me that and why if you just spoke to him and he was cleared to let you talk to me. Why the hell is that not good enough for you to open his card!

Filed taxes on 2-2-12 and was suppose to receive money between 2-9-12 thru 2-12-12. I ended up having a hold on my card, sent my info through fax on 2-11-12 then my card ended up saying that it was closed. I kept calling TurboTax for help and nobody could tell me anything. IRS sent money, a direct deposit on 2-21-12 and because of the TurboTax issue, I will not be receiving anything for another month and on top of that, turbo tax still collects their fees... Not fair at all.

I was accidentally charged by a hotel; it was $940.78, and they refunded the money back to card and had authorization code doing so. And now, TurboTax say it's the merchant's policy that it will take 30 days to get my money back. But the hotel says it's TurboTax playing with money and still have yet to get my money back.

This is a fairly minor complaint in that I did not actually lose any money, but I have been unable to use TurboTax's Tax Freedom edition to submit my state taxes, even though I qualify and after specifically accessing the site through my state's Department of Revenue link. I went in using that link, got to the end and to proceed with submitting my state tax return I was asked to pay $27.95. I've been using the TurboTax Tax Freedom edition for several years and even if I had initially used the wrong link, I was always able to go in through the correct link and still file my state taxes using the Tax Freedom edition until this year.

I, along with many people have had problems with TurboTax. I have used them for the past 4 or 5 years now. I filed my taxes back in late January and I had my refund on my card by Feb 14. But now, my card has been closed and I'm pretty upset about it. That was my money and I'm not sure why they can get away with holding my money from me. I'm not sure what else to do. If someone can help me figure out, I would greatly appreciate it. I will never again use TurboTax and will never recommend them to anyone. They are nothing but tax frauds.

I filed my taxes through Turbo Tax Online on January 28th and opted for the Turbo Tax card to have my funds deposited on. I received the card on Feb 2nd. It would not activate saying that the card was closed. When I called the # on the back, I was told there was a security breach and to fax all my info to a number. I did. They told me it would be a few days. I saw that the IRS had deposited my money on Feb. 6, so I checked my card. It still was closed.

I have been informed that I would receive my taxes on the 17th of Feb., which is the same time I would receive my Turbo Tax card. Needless to say, my refund was deposited, but I received no card, and the 17th marked the 10th day within the time frame Turbo Tax allowed for me to receive my card. I called, and was informed that my card has a security code placed on the account. Turbo Tax notified me, and informed me that I would receive my card within 7-10 business days, but why was I not notified via email, that there was a security code placed on the account. This would have allowed me enough time to submit in the required info to have my money, when the IRS deposited it.

I filed my federal taxes at the end of January 2012. By the way, this is my 3rd year using TurboTax. After I was done, I decided to use their TurboTax card just so my refund will not get mixed in with my paycheck funds. Well, my taxes were accepted by the IRS and in about 5 days the card came in the mail.

I filed my 2011 federal tax with TurboTax. I made a mistake after I emailed tax to IRS. I tried to get the amended 1040X form to straighten it out to no avail. They were of no help but still I paid $29.95. I ended up going to Liberty Tax to refile a 1040X charged $93. My tax person said I was not the first one this year this happened to. Better yet, the amount I owed previously became a few dollars less than TurboTax figured. They have not returned my credit card amount. Thank you.

I was using the Turbo Tax online free Federal Return. I could not print my work or EFile it without paying for it and automatically I was charged for the state return. If I wanted my taxes processed, I had no choice but to pay the $60 charged to a credit card. There is no way you can get a free return.

I filed on the first and waited the ten days that TT wants you to wait before calling about the card. First rep I talked to just straight lied to me and said it was the IRS that was reviewing my account not TT. Second and third reps I spoke to put me on hold to transfer me to someone that could tell me why they were holding my money. Both came back on the line and told me that no one was available to answer my question but someone would contact me within 24 hours. Both times there was no call back. So finally, this morning, the rep asks me why I haven't sent in the documents they need to clear my account. Because not one of the ** I spoke to ever mentioned faxing any documents. Worst part is it seems that it was intentional. I got the exact same runaround from two of them and one just plain lied to me. It gives the appearance that they are being trained to stall refunds. Something is going on at TT that they don't want the public to know about. Why else misdirect customers and just plain lie about the review? Is TT using our money in some way for their benefit?

I have been using TurboTax for seven years but will never use their products again. After entering my tax info and seeing a refund due, I opted for audit defense, which was an additional $40. Instead of paying for it with a credit card, I decided to use the option to deduct it from my refund. Big mistake. I guess I didn't see the fine print that must state that I will be charged an additional $30 for processing by University National Bank. Wow. After giving them business for buying an additional service (pure profit , since I won't be audited), they reward me by spanking me with another $30 fee. And for what? To deduct $40 from my refund? I could train a monkey to do that for a nice ripe banana. LOL. Stay away from TurboTax!

Office of Professional Responsibility, SE:OPR, Room 7238/IR, 1111 Constitution Avenue NW Washington, DC 20224. Phone number: (202) 927-3397; fax number (202) 622-2207.

What happened this year to TurboTax? Are they using a new bank? Seriously! It has never in the past took so long for refunds to be received. At least a dozen or more of my fellow co-workers are very upset as well. Next year, it's going to by Liberty or H&R. They cut you a check right then and there, no waiting weeks and weeks and weeks and with no excuses. Sorry Turbo but your loyal followers are going away next year. Best bet...dump your Intuit stock now.

My card was declined after verifying a $6000 balance. I tried to call for several hours, but I cannot get through. There was no way to email or any other alternate method. I was trying to purchase a car and cannot do so due to this problem. My money is being held hostage!

In previous years, I used H&R Block Tax Cut Deluxe to prepare my income tax returns. This year (2011 tax year), I decided to use TurboTax. I checked TurbTax Deluxe information and they said all necessary information would be transferred from the previous year's tax return. I completed my return and discovered that the Real Estate depreciation information from the previous year return was not transferred and, as a result, I was going to pay several hundred dollars more in tax.

OK, I know most of you folks are from the USA. But my complaint is just as valid. I have been using TT for a few years now. No probs. This year was a complete disaster. Calling customer service was waste of time. All in India. I could not understand most of what they said. They lied to me and gave me incorrect advice. If I listened to them I would have sent my taxes in wrong. They have no knowledge of Canadian tax system. Their software (this year) is bugged and does not properly add up or even add in the line of Ontario sales tax credits (state tax). I will never use this software or any other from Intuit again. I am filling a complaint to the Better Business Assoc.

I used TurboTax online to prepare my taxes on January 14th 2012. I chose to receive my refund on a TurboTax prepaid visa card. The website stated I will receive my card in 5-7 business days. I received an email January 15th 2012 stating that the card was mailed out and again I should receive it in 5-7 business days. I received an email from the IRS on February 8th stating my refund was deposited into my account (TurboTax card). I still have not received the card as of yet and today is February 16, 2012.

Turbo Tax Free Online is a misnomer. It is NOT free and shouldn't be advertised as such. Its bait and switch tactics are a sham. You get all the way through the tax questions and go to print to check it out and they want to charge $30. Again, how is that free?

I decided to use TurboTax this year to do my taxes again for the third year. I noticed that they were not the cheapest but the reviews said that they were the easiest, so I decided to go with it. The process took very little time and was easy until it came to the part where I had to netfile it. I followed the suggestions on TurboTax's website exactly but CRA kept complaining that I was not using the right .tax file.

After filing through TurboTax both my federal and state returns and paying over $70 for this privilege, I was maneuvered into taking a TurboTax Card and having my refund of $2087 deposited into it. There was no warning that I would be charged $2.50 per transaction, that they would charge $5.95 if the balance fell below $50, or that I could only cancel by phone (which they don't answer). They would send the balance within 35 days, allowing them to run into another month, hence charging me another $5.95!

I filed my income tax with TurboTax on January 28th 2012. I was told I would get my TurboTax visa card with in 7-10 days and paid extra for that service, plus a $20 FedEx delivery fee. After 11 days, I checked my refund with the IRS and they issued my refund on February 6th to TurboTax. I then contacted TurboTax only to find out they will not release my money or mail out the visa debit card I paid for because of security reasons. They will not tell me why. I now have to fax them personal information to have my account unlocked and then they claim it will take another week before they will release my income tax and mail the visa card. I'm contacting a lawyer and I hope that we can get a class action lawsuit going against this company for what they are doing to people. In my opinion, they are holding people's money in the bank to collect interest. This is criminal what they are doing to people!

The updating was not proceeded with any warning as to how long it would take. It took over half an hour to complete but I tried to interrupt it and got short messages that something was put in the trash and if I would want to retrieve something. These messages were so short I wasn't sure what was being said. I let the updating finish and then restarted. I looked for data in what I thought were the forms I had filed in November of 2011 and found no data. I then thought all my data had been erased and all I wanted to do was actually talk with a human being who could help me.

I was issued a TurboTax card, my deposit date was on February 13th and so I called to check my balance when it said my card was closed. I called the customer service line to see what was going on and they told me I had to fax in documentation of my ID social security card and proof of residence, so I did and was. Told to call back today only to be told I was getting a check mailed out to me now. I'm stuck with not having the money to pay my bills that I was suppose to pay yesterday! ** TurboTax will never use again.

I paid $33 for Federal return prep, and my primary goal is to have it e-filed, not submitted by paper. Delays, return for several weeks. However, the software has a glitch on one screen that is automatically choosing an option (it clicks that I received interest from a seller financed mortgage, which I did not) no matter how many times I uncheck it. It comes back.

I submitted electronically through TurboTax my taxes on January 29, and I immediately received a confirmation they were accepted both at the state and federal level. Today, I called the IRS as I have not received them, only to learn (after 45 minutes on hold) that they never actually received them and I needed to refile. Nor has the state.

They put hold on my card for nothing. Then they asked me some information. Well today, they gave me my money but you have to fax your info to the bank corp fax 605-988-3346. So whoever is getting mess over by Turbo, go through the Bank corp 302-385-5000 and fax them your info.

We are unable to file our taxes because of a software error. This has happened to many others and been going on for over 2 weeks with no fix. Here is the error: Schedule 1: Line 11 Description has too many Characters. I've used TurboTax for many years and this may be the last!

I filed my taxes through TurboTax online software. They advertise a free or reduced return and a free state return. At the end of the process, they had upgraded my return to a deluxe version, and I also have to pay to get the money electronically deposited. I did not see this fee when I started. On top of that, I filed my return on February 5, 2012.

I filed my taxes on February 2, 2012 online on TurboTax right after my sister and brother did. We are triplets, but they used H&R Block. I applied for the TurboTax card in order to get my refund faster! I waited for the card and never received it. I called tonight as my taxes are to be done on 2/15/2011. Well, guess what, my account has been closed due to some security risk. When asked what they just said, some kind of fraudulent activity of which they could not tell me. They said that my money will be sent back to IRS and a paper check will be mailed to me. What the heck is going on?

I just wanted to let you know that the TurboTax program advertised is not free and a person using this so-called "free program" will incur charges which are not disclosed until you attempt to review and print or file your return. In addition, the charges are for the most expensive version "premier" and you cannot select any other version. It will cost a minimum of $42.95 plus filing fees!

Turbo tax is a total rip-off. I paid $40 to file my state taxes, only to find out when I was getting ready to submit it, that it would be another $20. They never indicated this up front when I was paying initially. I was on hold for 20 minutes with them when I tried calling in regard to this, and was then hung up on by accident. I am again waiting on hold for an unreasonable period of time. I will never again use Turbo Tax and suggest the same for others not wanting to get charged a ton for a simple service.

To all of you that are unhappy... it is not TurboTax that has your money. it is the IRS and if you signed up for a refund card that is not TurboTax, either it's a company that TurboTax partnered with. If you are relying on the IRS to give you money, why don't you go out and get a job, there are plenty out there, learn a trade and get busy off your lazy ** and do something instead of waiting for others to do it for you. Despite what the media says about there not having enough jobs, **, there is. You know the fastest growing job trade right now is in medical.

Turbo Tax advertises free file for federal. I did not need to file a state return and kept clicking no. Turbo Tax will not allow a consumer to avoid the state return and charged me $27 plus a $29 processing fee. I am a student that made $7000 last year and did not wish to give Turbo Tax almost $60 of my return. This is false advertising. I could have completed a paper form and saved myself some money. I was stuck in the system and could not get out until I corrected an error and by then I was just fed up. I also received a refund card with 0 on it. I will never use free file again.

I filed my boyfriend’s taxes thru Turbo Tax. It was the first time using them. Well, I put all of his info in right and the IRS accepted his return and they direct deposited it on to the Turbo Tax card. The money never showed up. We called Turbo Tax and the IRS, who said there was no problem on their end. So we called Turbo Tax back and finally found out that they sent it back to the IRS because of an unmatched SS number. We told them that it was their mistake, not ours and we can prove that it was put in right by us. Turbo Tax will not take responsibility for this at all.

They took all the fees out of my state return. After doing the math there is 67.00 dollars unaccounted for.

I have received two TurboTax cards and later got an email saying my refund was deposited into a card I never got. I cannot get through to customer service and would really like my refund of about $800.

TurboTax has lost my business forever. This is the first year I opted to get my refund on their card. It states that it is not only quicker but convenient and secure. Well it has been anything but those things. My card never came because I believe it was never actually mailed. I never have problems receiving mail so I don't believe they sent it. They finally agreed to re-issue a new card because my refund has been in their bank for weeks.

We used Turbo Tax for awhile now and never had any issues till now. We were told that we were to receive our refund on a specific date and never received it. We contacted the IRS and were told not they don't care what Turbo Tax says, they will get around to it when they get to it. After all that, we had a friend get it way before us. Then pay an astronomical fee. Our friend filed the same way and the same program and received hers before us. I am not saying it is unfair to us but dates should not be given unless the sure date is accurate.

TurboTax are fullof **! I filed on Jan 27. IRS said my funds would be available on Feb 8, 2012. TurboTax said my card was closed for security. Still had not reviewed or opened my card. My money was sent back to IRS! Now, I have to wait for a paper check from IRS. I really needed my money sooner than later. The whole reason for trying "Turbo-my ** Tax." Nothing is turbo about them.

I received my refund on my card on February 1st, which was actually a week earlier than I expected. I was 100% satisfied with my TurboTax experience until yesterday. After using my card numerous times over the past 10 days, I was declined for two purchase attempts yesterday, even though there was several hundred dollars still available on the card. It took me three attempts to reach a customer service agent, as the wait times exceeded an hour each time. When I was finally able to speak with one, I was told that they were doing "routine maintenance" to the system and all cards were being declined and would continue to be until sometime "the next day". I do not understand how TurboTax can make your money unavailable to you for 24+ hours. And if it is absolutely necessary, then they should notify all of its customers somehow. There is nothing more embarrassing than being denied a transaction in the store and then arguing that you know there is money on there. I had sent my teenage daughter to pick up a couple heaters since it was going to be 22 degrees last night where we live. She did not have another card to use and was mortified to say the least! When my money is made available, I am going to go ahead and withdraw it all so that this does not happen again.

I got my tax refund through TurboTax and approved that they deposited into a prepaid Visa. It worked fine. I have over $1900 in my account and it has been declined and not accepted at merchants all day today! I cannot call customer service line as their automated systems hang up on you because they say their lines are too busy! I want my money now!

Professional was used to prepare tax returns and Intuit uses the same cards for Turbo Tax as they do with their professional software and clients who have already been verified by their preparer have had portions of their refunds that have been released by the IRS, which means the funds belong to the taxpayer, not the bank. Whether they suspect fraud or not, that is the business of the government; not the bank.

I filed taxes with turbo tax and used my own account for direct deposit. Before my taxes were set to be deposited, I noticed the wrong account information. I quickly sent in a form to Santa Barbara and called, Problem solved right? No, Santa Barbara updated my checking account number only not routing number and although I called from the 6-10th of February, they did not update or attempt to stop payment. In fact, when the did finally correct my information, it took an additional three days to receive my money and they took an additional $50.00.

So I have line 58 error, which on their live community literally thousands of people are having issues with. Technical support stated that the error should be fixed this am. So I drive 30 minutes out of my way to get to a relative's house where TurboTax is installed. Nothing. I found this site and waiting on hold, read the issues going on this year, and decided to cancel my file. Janeesha, a rep in Syracuse NY "with no last name, no supervisor, no reference number, no ID no.," nothing to prove I spoke with someone, told me the line 58 issue is my error.

I used TurboTax for the first time last year. Believe it or not I didn't have one issue with them. However, this time around I actually filed around January 5th. Was put aside because of some new IRS forms or some **. Whatever. So it was finally accepted on January 21. Then I had an issue with state. What I found out was because federal was not accepted, they didn't accept state. OK. Moving forward. I resubmitted and went through. Ok, fine. I actually got my direct deposit on February 8th as it stated from my state refund. However, federal nothing. The cycle chart said direct deposit on February 1st. Didn't happen. Then I checked on my phone app and it said January 28 to February 10. OK. Here’s the 10th: nothing. I called the IRS and waited 30 minutes for MS. Could tell me nothing. They're reviewing your refund. If I went to my accountant, I would have gotten so much more of a refund. But I wanted it fast and this it what I get. What a waste of time! ** you and the fees as well.

I tried to help my boyfriend file his taxes through TurboTax. Huge mistake! While the fed tax is free, the additional fees and charges are outrageous. Apparently they have been getting away with this for decades. When I realized I had accidentally clicked to accept charges and filed his taxes, I searched for 3 days before finding a customer service number for TurboTax buried in the program. I had already sent an email requesting help. When I finally got through to a customer service rep he assured me the $74.95 charge I had not meant to accept would be refunded to my bank account within 2 working days.

Turbo tax are a bunch of liars. They are thieves probably making interest by holding our money. I was told that my mailing address was wrong, however, I verified my address with them twice. They never sent me my card. They are a bunch of crooked thieves.

I requested services that would make my federal return free and pay for my state return. I was to pay $30 for the state return. I was charged $29.95 for a Bank Refund Processing Service Fee and $27.95 for TurboTax Fees. The bank refund fee was charged because the company claimed that my return was going to be given to me via bank card, which is not what I requested and not what was written in my contract that I received and printed directly from TurboTax. I requested a direct deposit into my bank account, which is explicitly stated in my printed contract. While contacting the company, I was told that my return was going to delivered to me through this bank card that I did not request.

You all should stop blaming TurboTax for having to verify your accounts and start blaming the ignorant, selfish, degrading ** that commit fraudulent tax refunds using identities of poor senile people which in fact could be your mother, neighbor or spouse. Do you all not see there's a new broadcast on the news everyday talking about tax fraud with TurboTax cards. It's because of the people in this society why this is occurring in the first place!

This was my first time using TurboTax and it will be my last. I did my taxes online on January 19th 2012. Everything went smoothly. I received my confirmation via email that IRS received my information on January 20th 2012. I received an email it was in progress. TurboTax stated that I was scheduled to receive my taxes on February 1st 2012. I know this will not be true because I owed some taxes from last year. IRS had change the date to Feb 7th 2012.

I am extremely upset with these people. I got my card, tried to activate it and, first of all, I couldn't get through the phone lines--not even to the automated service. I tried to use the online service and it was "down.” When I finally got to somebody, they told me there was a security hold on my card that won't even be activated. When I asked why, I was told they couldn't tell me why. The exact response I kept getting was “I only know what's on my screen." Really? Then I was told I would have to do this, that, and the other just to get my card activated, so I said, "Fine, just cancel it.” But they told me they couldn't even cancel it until I faxed all of that ** to them.

I received my Turbo Tax card in the mail, when I called to activate it, I received a message saying it was closed. When I spoke with customer service rep from Turbo Tax, I was told I had to send in a copy of driver's license, social security card, and proof of address. So I faxed it. as I was told to, and still nothing. When I talked to a customer representative again, I was told it would be 5-7 business days, before the account could be verified and reopened. Well, it has been 5-7 business days, and still nothing. My refund was deposited on February 3rd, yet I cannot use the card.

I have used turbo tax for years and have never experienced any problems before. This year while attempting to e- file my return, the computer keep saying there was an error and I would need to mail the tax documents. I tried multiple times to review and fix the error, but turbo tax kept saying no errors detected. I do not trust that the information is correct due to the fact turbo tax would say no errors but later say there was an error. I will not be mailing in my tax documents. I fear they are incorrect. They e filed my state return and said it would be 24-72 hours before accepted by the IRS. I checked my status and no information is available. Now, I feel like I should pay someone else to complete my returns. By the way, Turbo Tax did manage to take my money. I unless they can refund my money, I will not use turbo tax nor would I recommend it.

My refund was deposited by the IRS on February 1, 2012 onto a TurboTax Card. I was able to use the card a couple of times. I went to the ATM tonight to get cash and my transaction was denied. I called TurboTax and was told that I needed to send in my ID, SS card and bill to show proof of address. I do not understand. How can TurboTax hold on to my money, even if the federal government saw it fit to send. If the IRS found no reason to hold back my refund. How can TurboTax hold it? This is definitely a reason for a class action suit. All those who have complaints, let see about suing their sorry **.

Billing was inaccurate. They put me on hold for over 15 minutes and in the chat line it was about 10 minutes. I hung up and logged off. I kept receiving error on state tax. I went in, fixed it, and they kept denying claim. Again, nobody answered or responded to phone or chat. I chose 1040EZ, they billed me for the deluxe package. I will never use them again or recommend them. I went to H&R Block without any difficulty.

I called and spoke with a representative named Mark #** that was no help. Basically, he’s telling me the same thing over and over, why they just fired all of them and leave it as an electronic representative we get better service there. I then wanted to speak to a supervisor and he told me that his supervisor will tell me the same thing. I insisted to talk to him and was on hold for 20 minutes for a supervisor named Alex. But then Mark, the representative, told me that his supervisor (Alex) said there is no need to speak with him because he is going to say the same thing. Now I see where the poor customer service from the representatives come from. If the supervisor has poor customer skills then we can't expect a lot from the representatives. I am a store manager for a large clothing department, and trust me, I will never ever give that kind of customer service. This will be my last year doing business with TurboTax. I recommend TurboTax to hire more experienced people. I will tell everyone in my town to stop doing business with these guys. How can a company hold my money that I work for? I feel am being robbed by TurboTax.

My return was deposited on my TurboTax card and after I used the card one time, they put a hold on it. I called them and waited over an hour on the phone only to be informed that I needed to fax in my DL and ss card along with proof of address. So I did so, then when I called again, I was told it would take up to 14 days for my hold to be released off my card. This is a rip off I have never heard of such a thing in my life. They have hung up on me numerous times after I waited at least an hour to speak with someone. This is fraud. Can someone please help me beings that they put the security holds but cannot release them and refuse to give me the number to bank corp. who they say do?

I filed my 2011 Federal tax return using Turbo Tax Deluxe Software on January 13, 2012. My Federal Tax return was accepted by IRS as of January 17, 2012. I was told by IRS and Intuit that I should expect my refund to be direct deposited into my checking account on January 25, 2012. However, my refund was not direct deposited on January 25, 2012. The next direct deposit date that was given to me was January 31, 2012. Again my refund was not direct deposited into my account.

I filled my 2011 tax return with TurboTax like I have done for the past 2 years. I filled on the 25th of January, received my TurboTax card on the 27th and tried to activate it on January 30. On that day, I found out that my card was closed and there had been a security lock put on my card. On January 31, I called back to find out that I had to fax over my ID, SSC card and proof of address to prove to them that I am me. On February 3, 2012, my tax refund was deposited to that account with TurboTax card and around 11: 30, I faxed the information to them and was told to call back to verify that it has been received. I called and was told by the TurboTax representative that I had to allow 3-10 business days for my information to be processed.

I completed my taxes using Turbo Tax, and put in my bank information to have my refund direct deposit into my account. The Turbo Tax software selected the Turbo Tax card. Each time I tried to update it back to my bank info, it continued to default to the Turbo Tax card. I received a card in the mail about 2 weeks ago. I activated it online. Now, the IRS said my return was deposited today. When I checked online, it says it has $0.00. I have contacted the number listed, and kept getting a recording all operators are busy, and then the phone hangs up. This is unacceptable, and I am very disappointed. I use Turbo Tax every year, but will not use them anymore.

I have used TurboTax online for 7 years with no problems but will never recommend again. I (luckily) discovered an error on my Federal Tax return 2012 after paying for Deluxe but before E filing. After hours of online chat with two reps who would or could not understand the problem, I was finally promised a refund and free download of the desktop version. The desktop version confirmed my conclusion, entering the exact same information (I actually went through it step by step with my screen split between the online and desktop version) my refund with the desktop version was more than $700 more than online. I finally got to speak to a rep (supposedly a manager/supervisor) on the phone, was promised the refund was in process. The issue would be checked and I would get a call back in 3 days to be sure I was satisfied.

The only reason the I went with TurboTax was because it stated that my refund would be here in 7 days; otherwise, I would only have used e-file and only had to pay $29.00 instead of $59.00. That is very misleading. I just checked on my refund, and it stated that I should receive my refund by the 21st. if this is the case, I should be and I will not use TurboTax again.

I don't understand what's going on. I called in regards to my own money, and I don't get any answers. Now, TurboTax line has been busy according to them for days now. So now, you can't even speak to a live representative. My money was deposited on the TurboTax prepaid card over 2 weeks ago. This has to be stealing!

My mother's income tax that I have worked so very hard for was direct deposited in my account with TurboTax and they have my money and will not release what is entitled to me. I worked hard and I had faxed them 12 times my info, proving that I am who I am. I just want my money, because this is not right and they do not have to worry about me ever, ever using them again. Believe that. Today is Feb. 07. 2012 and I still haven't received my money yet and it was dropped on the 1st of Feb.

I used Turbo Tax "free edition" to file my 2010 tax return and then decided to use them again for my 2011 tax return. I clearly clicked on the "Free Federal Edition" and was fine with paying $27.95 to e-file my state tax return through Turbo Tax. However, when I spent nearly an hour filing my taxes and was close to finish, I noticed that it automatically upgraded me to the "Deluxe Version", which was not what I had ordered. It did not give me any options to downgrade, instead it promptly asked for my credit card number and did not specify the total amount until the next page and by that time my credit card information has already been entered in. When I got to the next page, I immediately tried to find a way to correct this and went back instead of clicking on "confirm payment" (something to that effect) and found out that it was nearly impossible to figure this out myself, so I tried to locate a phone number that I could call for help with this matter. However, the phone number for Turbo Tax was next to impossible to find. You actually have to enter in your problem and they'll assign you a "Reference Number" and then a number for you to call.

I filed my taxes on the 15th of January. I still do not have my card as of February 7th, 2012. They say 7 to 10 business days my **. The IRS had my money to me by February 1. I have $7000 that I can’t freaking touch right now and I need to. I am so ** about this. I feel like this isn’t legal. They told me that I should blame the post office and then they had the freaking nerve to tell me that I had to pay to order another card express. 20 damn dollars--are you for real? I have always used the H&R Block card and I have never ever had this problem. My card is always in the mail when they say it will be in the mail. Turbo Tax: never again. The worst tax experience ever. I don’t see them being in business for much longer. They are going to get sued for everything they have.

I just filed my taxes through TurboTax on Feb 2, 2012 my refund was accepted that same day. Two business days later, I received my TurboTax card in the mail. I went to activate the card and it sends me to a rep! I was on hold for over an hour. They told me I had to send in proof of identity like driver's license and SSN and a bill. I called the same day to make sure that they received the fax. They said yes but that I need to resend the information! Why? I have no idea! Now I'm reading all these reviews of how I am not the only one this has happened to! This not good for business. I'm now on the phone with the IRS trying to redirect my money. Wish me luck! I will never ever use TurboTax again!

I paid $57.95 for TurboTax Refund Card and never received the credit card. Each time I called, I was on hold for about 53 minutes and when I asked to speak to a supervisor I was hung up on over and over again. After several days of calling, I requested my card to be FedEx'ed to me and was charged $19.95 for having it expedited. I called to get a tracking number for FedEx so I can track when it will be delivered as I need to be home to sign for the delivery. I was told that they were not able to provide a tracking number. I will never use TurboTax and again!

The IRS released my refund on 1/25. I tried to use my Turbo Tax card and it was denied. I called Turbo Tax to find out that they locked my card. I had to send proof of address, SS, ID. I sent proof that same day. I was told by the rep 1-2 days. After the 2nd day, I called back and was told 2-3 days. After the 3rd day, I was told 5-7 days and it's now 02/07/2012. I called and talked to a supervisor and I advised her I need my money. My cable has been shut off, rent is late and barely enough of food. She said, it's nothing she can do - it's for security purposes. I advised her they had my info long enough and I need my money. She stated nothing she can do then she hung up on me. I called back and I advised them, "by law, if the IRS accepted your refund, it's not their job to keep holding my money". She hung up again.

They deposit my money on 01/31/12. I withdrew $500. I went to use it again on 02/02/12 and it was blocked. I called to give them my security code. They said it was wrong and they can’t give me my money without boiling it all down. I still haven’t got it.

I simply went to file my taxes on the so easy and fast Turbo Tax. I chose the "free" edition because I am a student and do not have complicated reductions. After entering all my information in order to finish, you have to pay a fee of $29.99 to file your state taxes. This is clearly not free and is a hidden fee that should not be there. Just be aware when using Turbo Tax free edition of the not so free fees.

I filed my taxes with Turbo Tax. I have contacted them a few times about not receiving my turbo tax card. The IRS deposited my money already but I have no clue on how to get it. Every time I speak to someone from Turbo Tax they say my card is in flight. I have waited over two weeks and still haven't got the card. When I asked to speak with a supervisor they hung up on me. I just don't know what to do at this point.

I filed my taxes and had the refund put onto a TurboTax prepaid visa card. The IRS accepted my taxes that I filed and I got the funds on my card on 1-30-2012. I was able to use my card until today 2-6-2012. I had to get my car's starter fixed and when I went to pay for it, my card became declined. I called and after waiting for an hour, I was told by a TurboTax card rep that I had to fax my ID, social security card and proof of residence because my account was closed for my security and safety. I have to miss work because of this situation. My mom is a disabled vet and I need the car to get her to and from work. I can't even pay to get my car fixed because of the TurboTax prepaid visa people closing my card's account. I can't even log into my account online. If there is a class action lawsuit against this company, please let me know. I will be more than willing to join in. I am also contacting the Better Business Bureau.

I got my TurboTax Card. I followed instructions to activate it and got the response that my card was closed! I asked why and got told security reasons. Okay... understandable, but when you fax over your personal info that was requested to prove your identity and the ** place can,t tell you if it was received, and most of all they do not release your funds or open your account back up! Result is this; the bank that the IRS deposited your money to decided to close everybody's account with out notice, still charge the TurboTax fee, not direct deposit your money into your TurboTax Card account (because, oops, for some reason it's closed and you can not fix it). So, the bank holds your money for 10 days, then sends it back to the IRS and then within 6 weeks, the IRS will send you your money back.

I've used Turbo Tax for two previous tax seasons, without any problems until now. My Turbo Tax refund card arrived with a block on it. I sent in all the info required by Turbo Tax's customer service to unblock my card (fax of driver's license, proof of address, and social security number), and was told to call back 5 to 7 business days later, only to be told the block is still in place, and all info needs to be faxed once again. I requested to speak with a supervisor, or the management, and was told there was no one else who could be of any further assistance and was hung up on. This will be my last year using turbo tax. It's just not worth the frustration involved.

I filed my taxes Jan 17, 2012 with TurboTax, I received a TurboTax card and I activated it 2 days before the IRS released my refund, which was January 30 and here it is, February 5 and they still haven't released my refund or reactivated my card. I was first told that it takes 5 to 7 days for everything to be processed but when I spoke with someone today, they said it wont be released until the 13th of February! What the ** could take so long? I sent the fax that they asked for on the 28th of January and here it is, almost 2 weeks. So today, they connected me to someone that asked me about what I faxed and verified that he had all my info and now, they must verify what I sent but wasn't that the reason for me to send my info? So that they had proof that it's me that filed! It's just real ** that I had all my family file with them also. Never again will I ever do business with TurboTax.

I've been using TurboTax for over 10 years but this year's issue (purchased software) is the worst I've seen and used! Dependents - Easy Guide asks if you provided more than half of your child's support but should really ask if your child earned and is reporting more than $3700. This is this year's cut-off. Answering "yes" will issue a faulty return if your child earned more than $3700 even though TurboTax analysis states everything is fine and ready for transmission. For me, resulted in several phone calls and two IRS rejections until this was cleared up.

I made under the recommended amount to get free filing from them, but they turned around and charged me close to $60.00 in fees. I talked to one of their representatives and all I could get out of that person is what am I supposed to do. I did notify my state that they are charging fees when they are not supposed to. They charged my daughter $96.00 and she was on assistance last year.

I was overcharged for e-filing my taxes. I called to get help and I was overcharged and was promised to have the money that was overcharged ($236.95). The agent charged too much, so I asked to talk to a manager on February 3 and supposedly was sent to a manager, and I came to find out that today, February 6, it was another agent. The manager said I would get the funds in my bank account in 24 to 48 hours. Because TurboTax charged me too much, I have been on the phone since 8:30 am trying to talk to a supervisor to resolve this problem. I am very angry that I was lied to. I have done my taxes with TurboTax for over 10 years and I am very disappointed and I will not go through TurboTax next year. I will tell all my family and friends how bad this company is, and also how hard it is to get anything resolved or to get to a manager or supervisor. I would like this situation taken care of.

I called to activate the debit card from Turbo Tax, only to be told it was closed. Now, they want me to fax in sensitive info, and wait another week for my money! I've used Turbo for years, and have never been so dissatisfied. This is the last time, and I will make sure no one else does.

After 2010 taxes, I bought the 2011 taxes in advance. I got my DVD in Oct. 2011 and waited until Jan. 2012 and then tried to do my taxes. I could not download the DVD onto my computer. It would not download because I needed to download Service Pack 3. After 3 hours of total frustration, I was not able to download without a new spyware virus. Then, I tried to get a hold of Turbo Tax for some help. The helpdesk is in India and you know how easy it is to talk to them. Well, no refund and taxes were done and they could care less. I have used Turbo Tax for 5 years and never had a problem. I will never use them again. They are another American company that would rather scam you than provide the service they sell. People watch out!

They blocked my card after the IRS deposit my refund. They let me activated the card and when my money got there, they held my money.

This will be the last time I use Turbo Tax. On 01/26/2012, my card was blocked. As requested, I faxed in my informs to verify with Turbo Tax that I am the person that filed the tax return. My card was never unblocked. My SATE and IRS refund was returned back to the IRS and they state that I call the corp office, only to told that my account has been blocked. They could not give a reason and the$ 29.95 that I was charged for their prepaid visa was non-refundable. This delay has put me in a hardship.

I filed with TurboTax on 1/12/2012. My filing was accepted on 1/17/2012. After waiting until the day IRS told me to call if I hadn't received my funds, I contacted TurboTax and the CS for the TurboTax visa card. They told me I had to fax a copy of my driver's license and social security card, I did. A week went by and they told me to call them to find out they needed a bill for proof of address. So I did. Today, I called back and they told me they need me to send everything together again. So I did, having no choice because they won't let you speak to anyone in that dept. And even the supervisors said there is nothing they can do except have me fax the info over again. I don't have money to eat, money for fuel to get to work, to pay my vehicle insurance and I was told that I have to wait 5-7 days for it to be processed again. I am at the end of my ropes and don't know what to do. If there is a class action or legal action against this company, please include me. I will do anything I can to help hold this company responsible for their incompetence.

For the tax years 2009 and 2010, I had to pay over $500 to the IRS, due to a mistake made by Turbo Tax. It was never resolved, and because of this, I will never use Turbo Tax again.

I used the debit card option and e-filed with Turbo Tax. Days after the IRS verified it deposited my refund, no money ever showed on my card. I spent hours on the phone, both live and automated, and they can only blame the IRS! They had the nerve to say that maybe I entered the wrong routing number or account!

So I filed with Turbo Tax, got my card, our refund was put on the card. We were able to spend about $1,000.00, then in the middle of a transaction, the card was denied. we called, and was informed that the card was closed for security review, that I had to send in proof of address, SS card, and ID. I did this all within half a day on the 26th, and was told it would be cleared up in 3 days. It's now the 2nd of Feb, and we have gotten the runaround so much, it's not even funny. I think a class action suit is what these people need! They say they are protecting me. From what? My money? This has hugely ** me off. I would rather pay $300 to H&R Block, then put up with this **!

I was one of the first to file my taxes this 2012 year. I used Turbo Tax for the 3rd time in a role. And they ** me big time. They blocked my debit card and still to this day have not released my refund. The IRS has done their part but these ** are still holding my money due to some fraud investigations. I too had to send in all sorts of info to prove who I was. No one who answers the customer service number can tell me what’s going on. All I keep getting is, we have no update. If I had known that once I signed into Turbo Tax this year I would be getting **, I would have sign in using condoms and some Vaseline.

I am trying to download TurboTax on my laptop but it does not show up in my account on the TurboTax website. It shows I purchased it on 12/19/11 but it is not there to download. The only thing that shows is Quicken Home & Business. I need to load it on my laptop in addition to my home PC. I tried to copy from the PC to a flash drive to load it but I was instructed I had to do it from the website which does not show the program to download. In FAQ it says to load to the computer then copy it to a flash or CD, but when I do this it comes up with the message to load it from the web download page where it does not appear. What can I do? I surely can't reload for three years. I can't even load a recent download.

I am not a Turbo Tax customer, but their system allowed someone to open an account, request a prepaid credit card, and file fraudulent taxes using my email address. When I called to file fraud charges with Turbo Tax, I was told that they do not have anyone who handles fraud with their software/system and that I would have to use companies outside of Turbo Tax to try and solve the mess they created.

I decided to use the Turbo Tax debit card. What a nightmare it has been. I filed my taxes on 01/06/12 and was told my card should be mailed to me by 01/16/12 never received it. I called to see where my card was told me I should have received it, so they cancelled that card and reissued a new one. On 01/30/12 I received the one that they said they mailed to me originally.

Not only didn't they send CA FTB 2011 of which I filed and paid what I owed, they didn't do refunds for the products I purchased and tried to refund. I am also asking for the NSF fees and feel they should reimburse me, because I wanted a refund in a timely manner. They didn't even write up a form for it. They have operators in call centers in India and the Philippines. In no way am I trying to be rude but their English was difficult to understand.

I have filed my taxes with Turbo Tax for 3 years. All of a sudden, they need to verify my identity. I had to fax them very sensitive information, and they couldn't even tell me whether it was received or not. The customer service line won't give me any information, and now their toll free number just hangs up on me. It is wrong to have a person sitting in limbo, wondering if their information is with someone secure, and to not even be able to check the status, is worse. Turbo Tax has lost my business and everybody else I referred, because this is unacceptable!

I've done my taxes. They have been accepted but Turbo Tax thinks it their job to hold my money along with everybody else who has used my address for a safe mailing address for which they don't have locking mail boxes. I want to sue for everything they got. This is not right. I know my rights and they have no right holding my money. It's the law. Get to know it, Turbo Tax.

My daughter filed my taxes in 2008, and she entered AIG numbers, but the IRS did not receive the information because the system did not register the tax information. And now, I have to pay $16,000.00 because of your inadequate system. I would like to file a suit ASAP. Please count me in!

I have used Turbo Tax to prepare my taxes since 2007 and have never been audited or dissatisfied. I was recently informed by the IRS that an audit of my 2010 return has resulted in a $3500.00 error with penalties accruing. With great difficulty, I finally managed to contact Turbo Tax, regarding their 100% accuracy guarantee policy and filed a formal complaint pursuant to their claims policy. The denial response came within hours of the complaint (filed on a holiday) from an alleged Turbo tax analyst, citing nothing substantive or concrete to support their position. Clearly the volume of data I was required to send was not carefully reviewed as less than twelve (12) hours had passed since the transmission of data!

We got a turbotax card for our taxes this year. We sent in our taxes early to beat the dead line and a hour before our taxes hit the card the card said our account was closed. We got this tax card 1/05/2012, they said due to a security hold they closed the account. We found out that all you needed was to prove who we are with SSI cards and ID and a bill we sent that in and it has been 5 days and our taxes haven't been released and the account is still closed, and I guess now, we have to wait until the IRS sends us a new check instead of getting our money through turbotax card, and now that's like a month. Very unhappy with service desk. They have answering questions because they don't answer with any common sense. Hey read it from paper and that's all they know. What a good help desk. I will never use turbotax card again for the month hold I have to pay for now .

2011 TurboTax is riddled with problems, and is unethically steering people who are entitled to a "free state" into purchasing their home state instead of one they may prefer (it was already installed in my brand new Deluxe with free state download upon opening). This then requires an additional purchase or an hour on the phone or chatting to get a free download from them of the state you want.

I bought the 2011 Missouri software for $39.95. I entered my information and got one result. Then I went back to print the Federal return and ended up with a different refund amount. I then went to the trouble of doing my state return (for free) on the state website and ended up with a 3rd result. Supposedly, Inuit has a 60-day back refund policy but I could not find out how to get that on their website. I am not happy!

Being forced to go online to fill out W2 and W9 is wrong, particularly when your "form is not available at this time, try later". Is this a stupid business decision on your part or is it just selfish (like it increases your profit and wastes my time)?

The rep I spoke to was a very lovely gal who really tried to help me with the issue shown below that was supposed to be fixed by TurboTax as of 1/12, but as of 1/26 was not. The supposed CPA I online chatted with was clueless and the solution is not what should be done. I wonder what the IRS and the Better Business Bureau as well as others I will complain to about this will say. It’s a shame, your poor rep who listened to me vent repeatedly about my total frustration with this tax service had no way to really help me. All she could do is listen to me, and she did. A lovely rep, Shellie J. I applaud her skills as a rep. She, unlike your company, tried to help.

The Turbo Tax bank and company received my refund, took out their fees, blocked my card and sent my money back to IRS. I’m very upset and need some to be done or I’m going to go to the media and get a lawyer.

I have been filing my taxes for years with Turbo Tax to find that the calculations are incorrect. In 2009, I filed my taxes with Turbo Tax. I received a letter saying I was on audit and there were errors on my tax return, which I answered all the questions correctly using Turbo Tax thinking I was doing the right thing. Now, the IRS says I owe them over $7000.00 for penalties, fine and not allowing me to have my earned income credit which with the audit I now no type of credit will be given. For the life of me, I do not understand how I only made $25000.00 in 2009, but I have to pay $7000.00 in fines and penalties to the IRS because of Turbo Tax. I can not afford an attorney to help me sort this out much less pay the IRS.

CD for Turbo tax will not download. I cannot get a number for help. I have used this product since 1996. I am so upset that there is no number to call for tech help.

I filed my 2010 taxes in January 2011 using Turbo Tax. A family friend said it was easy. I've always used Jackson Hewitt. I filled in the pertinent information to include my unemployment. I get part of my ex’s pension from the military; we were married twenty years. I have two daughters, one was in college during that year. I supplied all Social Security Numbers, ID numbers for all my wages, W2's. I gave every thing it asked. I got a refund over $5,000. I’m head of household. In December of this year I get an AUR from the IRS that my numbers didn't match correctly on my taxes.

I have been using and paying for an application, through Intuit work place. Unfortunately, all of my employees use this to submit time sheets, and we also pull reports for billing from this application. The item has been unavailable, but they continue to invoice us for the application. There is no support from Intuit, and we are unable to cancel the billing, and we are having to fight the billing through our credit card.

That should be -5. I completed all but one, the PIN for sending tax return via e-file on 1/20/12. When I attempted to complete the form, obtain the PIN this morning, I wasn't able to access my Turbo Tax. I went through the process of changing my password but couldn't confirm the change, not even copying and pasting the website as instructed. I was told the website didn't exist.

For the 2009 tax year, I followed the TurboTax interview process. For my state taxes, I identified the county in which I live on the 2nd screen of the process. Later in the process, the software told be to deduct, as a credit, a mortgage tax recording fee and entered that onto my return. It turns out that, according to the law, this credit is not allowed in my county!

I filed my taxes (federal and state) using the TurboTax online software for the 2009 tax year. Everything seemed fine and I electronically submitted my returns. However, the next time I logged in my refund amount had changed for no reason, indicating that I should have actually gotten $200 more in my federal refund. I waited for my refund to come through and sure enough, it was $200 short.

The 2011 software will not load in my computer. I have used Turbo Tax for over 5 years and I never had a problem but this year it does not load and now I have spent $50 on this software that does not load. I want my money back from Turbo Tax.

I am married, filing to be "separated with dependent". It was supposedly very simple. I answered all the prompts it asked, and was informed I was due back a refund. Sad to say, I was hit by the IRS requesting for $500.00, and lo and behold, you cannot find a live person or email for Turbo Tax! It's a ghost site that takes your money. The IRS doesn't care that they have faulty programs, but claim 100 % guarantee. IRS accepts their business which needs to stop. I still at this moment cannot find a contact number or email to discuss my situation. Due to the faulty program, they should be required to reimburse the filing fee of $49.00, plus pay the IRS. They guaranteed it would be accurate.

My 2010 income tax was filed online and the choice was made to have my Federal and State returns loaded on a TurboTax Visa credit card (one for each return). Those cards were received and I was instructed to call the 1-800 number to activate the cards. After a week of attempting to get them activated, I was informed that the money was loaded as requested and available for me. However, when I took the cards to the bank, the teller told me that there was no money on the cards. I called TurboTax again and was told that the money was available.

After more than 10 years of using TTax for IRS and state filing, I placed an order for 2011 on their electronic order form which requested different information from previous years. This resulted in a different ID than in 2010 which was supplied to me on a CD successfully as all previous years. A paper delivery notice arrived last wk of Nov. 2011 but I was unable to download or even access my file to do so ( password/PIN does not match).

Turbo Tax charged me twice for one TurboTax software CD. I went online in a chat (Nov 15, 2011) and Turbo Tax told me that I would not be charged twice. However, I was charged in my October and November Visa statement. I am very angry. I will not include this charge in my Visa payment.

We had set it up for Turbo Tax to automatically register for each year. We were billed without notice last year, so we called them and told them we wanted to opt out of the automatic program. They canceled our subscription and refunded us the money. This year they did the same thing so I called and talked to them explaining to them we had canceled our subscription last year. They went back in the system, canceled it again and I received an email showing it was canceled and was told we were to be refunded the money within 3 business days.

I used TurboTax Premier 2010. The software allowed passive loss on rental property, even though the income was above $150K limit for couple.

My investigations point to the fact that Intuit sells/shares personal information to/with collection agencies. I filed my business/personal taxes online with TurboTax. Within a few weeks, I started getting calls from collection agencies (one in particular) about old, old accounts that these type of collection companies purchase for pennies then try to collect on. Both my wife and myself were contacted. Some of the information that they told us they could only have come from our most recent tax return, which we did through TurboTax, and this was the only year that we ever used TurboTax. I can't reveal, at this time, what key information that was revealed as we have been advised not to, but there were no other documents with this information available. At this point, I will not say that "TurboTax sells/shares your very private information,” but the evidence is mounting and I will report back to this board what the end conclusion/result is. Let the buyer beware.

In 2010, I used a free version of Turbo Tax (online) to complete my 2009 taxes. At that time of completing the taxes, I was only able to retrieve a cover page with turbo tax indicating the refund due to me and 4 other lines. The 1040EZ was not attached. I saved what was available to my computer and was grateful that I was receiving a refund. I received the refund as calculated by Turbo Tax.

I find my self both perplexed and very unpleased with some recent revelations about Turbo Tax. This would have been my seventh consecutive year to use the online version of Turbo Tax and probably 10th or 11th year, overall, using some version of Turbo Tax. Let me start by saying that I do completely understand that I have put myself in the quandary I currently face, but find it very, very hard to believe that I can be the only one or maybe one of a handful that has this same problem.

They shutdown the electronic filing system prior to the final tax deadline. I could not use my "free" electronic filing. I now have to pay penalties because my return was late.

I selected via radio buttons the option to pay for and e-file my 2010 Federal Tax Return only. I also selected: Do not decide about State Tax now. But I was charged for both federal and state tax return preparation and e-filing. When this happened, it was after Intuit's telephone and chat services. There is no email option, so I cannot contact them today, and the tax filing deadline is today. I was not given the opportunity to review my order before Intuit went ahead with the wrong charge! I will call Turbo Tax as soon as possible to complain.

For the past 3 or 4 years after I started to use Turbo Tax to file my taxes, I started receiving lots of spam. It happens every year. At first, I thought it was a coincidence but I filed taxes late this year and the pattern of unwanted spam started. I indicate on everything I fill out that I do not want to receive email offers or anything else from partners. It really doesn't matter that I ask to keep my info private - my info gets distributed. I really wonder how safe my tax info is with Intuit because my info is not safe from spammers. Don't send me notes telling me you don't sell my info because consistent history with use of Turbo Tax indicates something else.

I just received a notice from the IRS that I owed approximately two thousand dollars plus interest. Turbo Tax gave me a payment (line 69) of excess social security credit, which I guess I am not entitled to but they computed it, so I knew no different. Turbo Tax offers no response.

In 2010, I was notified by the MA State Revenue Office that I owe them over $500.00 in fees and interest for the year 2007; because Turbo Tax put in the incorrect amount for my income even though it did have the correct income on the IRS Federal tax return. Can you imagine not being aware or notified that there was an error.

I filed my 2010 taxes with Turbo Tax, as I have every year since 2000. I completed a foreign adoption in 2009, and took the tax credit of $12,150.00 for that year. For my 2010 taxes, TT calculated another adoption tax credit for different expenses, same adoption. It was my understanding that I could tax the tax credit to the extent of all adoption expenses, even if I had to take it over several years, so I thought this was correct.

TurboTax doubled my income at the time of submission. This resulted in a huge tax bill that has yet to be refunded, as well as a penalty. TurboTax support either hangs up or says not to worry, the IRS will fix it. The IRS help line just laughed, as it is apparently an ongoing problem.

I got an IRS refund on 9/23/2011. It was a direct deposit from Santa Barbara bank to Turbo Tax in my name. I never received my card in the mail but got a deposit, so I called and put a block on the card to prevent any kind of problem with my refund. Somehow, your company put my money in a different name, **, which is my friend. We actually filled the refunds together. He also put a block because he never received his card and he went through H&R Block

In 2008, I used the free Turbo Tax online. I paid $5,300 in income tax and got over $3,000 back. Last year, after I filed my 2009 return with approximately the same refund, I got a letter from the IRS stating the tax I actually paid was less than what I reported on my return. I looked at my return and it showed $8,500.

Turbo Tax was done for 2009 online. A fee of $49.95 was charged plus $29.95 to a third party, which was supposed to send refund of $1,300 to my regular savings account, but they never sent the refund. I am trying to find phone number for this bank but haven't been able to yet. They are University National Bank of Saint Paul, MN. I am hoping to find their number. I could really use this refund or find some way to handle this.

I just received a notice from the IRS that Turbo Tax added my husband's SS Medicare payment amount into my Federal Withholding amount, and now, I owe over $1,000 plus penalties. I will never use Turbo Tax again and will strongly discourage anyone else from ever using them again. This company should be looked into.

After purchasing a home in 2009, I used Turbo Tax to prepare my taxes. It allowed me to take the first time homeowners credit. This year, I found out that the IRS has audited my tax return and determined that I didn't qualify for the credit. Now, I owe the IRS almost $12,000. I have been unsuccessful in getting in touch with an actual person from Turbo Tax.

I just got a letter from IRS getting penalized for the amount of $3.637. Turbo Tax did not include a calculated report for 2009 in the following things: Unemployment compensations, non-employee compensation and state income tax refund.

I will NEVER EVER, EVER use Turbo Tax again!!! I have been using the software since 2005 and instead of getting better with time it has become WORSE.

I used Turbo Tax software to do my 2009 taxes and input my retired pay but the software did not print out the correct amount on the tax papers submitted to IRS. So I'm getting hit with penalties and interest. And the so-called 100% accurate guarantee is **. They won't do anything except give me the runaround.

Filed my 2009 Income Taxes online. Received Electronic Filing Instructions which state "Your federal tax return (Form 1040) you've selected to pay your balance due in installments. The Installment Agreement Request has been electronically filed with your tax return..." Approximately a month ago, I received notification from the IRS that our 2009 taxes has NOT been filed.

TurboxTax 2009 software did not report three stock transaction I entered to IRS. I can see the transactions within the data entry grid themselves but the data would not print nor were they transmitted to IRS.

I used Turbo Tax to file my 2009 tax returns. It failed to report my unemployment income as taxable, and I now am getting hit with back taxes, interest and a huge penalty because their software is defective.

I received a letter from the IRS saying that I owe them 2009 taxes. The biggest problem is regarding my income tax withheld, which I had none, since I was a consultant in the entire year and did not receive any W-2. However, TurboTax 2009 magically came up with a number "12428" at my tax withheld field; and when I reviewed the numbers, I could not figure out how it came up with that number. I was unable to modify or erase that number (I tried to enter a W-2 with 0 and it didn't work). So now, I have to spend several additional days to rectify the situation and to pay the IRS money and penalty. I will not use TurboTax in the future; and I'll make sure that all my contacts understand this defective software designed by this incompetent company.

On Friday, 05/13/2011, I used my TurboTax card at For Eyes Optical located at 11920 SW 88th Street, Miami, Fl. I used it to pay for the independent doctor services and for the glasses.

I paid for the service (TurboTax Premier) up front. I did this because I have used the same service in the past and it worked fine. I received the return accepted with the software, but it actually was rejected. I did not receive an e-mail stating this. I hope that Intuit would hope to square up how they have actually taken money from folks and not provided service. Whispers are there is an ambulance chaser in Nevada making a decent class action complaint. I actually do my taxes myself most of the time. The first two years you guys did well. Hope you get back on track! Thanks for the first two good years of excellent service! Now, if you go away--oh well.

Prepared my 2009 taxes online. First year reporting Social Security income on my husband. Got a letter on June 16, 2011 that I had understated the SS. I pulled up my return and it clearly shows the amount I put in is correct but where the program pulled the number used is a mystery. I now have to pay the IRS $1,047 by July 13th 2011. I strongly urge everyone not to use Turbo Tax if they want their return done correctly.

I filed my 2009 income tax using TurboTax Deluxe. I completed all of the information and thought everything was fine. I was recently notified that I did not report all of my pension income. Upon checking I saw that I included all of the income, but the TurboTax software rounded it off by reporting only $92.00 of income instead of the $9,195 that I received. I was required to pay $134 in late fees. I notified TurboTax about the problem, but they have done nothing. If you are considering using TurboTax, I would strongly suggest that you review your return completely before submitting. I am out $134 in late fees and TurboTax has not offered to reimburse me for their software error.

I just received notice from IRS that my 2009 return stated excess Social Security tax in the amount of over $4000 and the IRS wants it back with interest. This was a TT calculation that I did not catch and now I'm stuck with the problem. TT did not notify me of the error. I think a class action is in order here.

I filed my 2010 taxes by using turbotax.com and was due a refund of $200. I received a notice from IRS advising I owe $481.00. I am not eligible to claim child and dependent care expenses because my filing status is married/filing separately. So I sit on hold waiting to speak with the IRS and see what to do.

The IRS says Line 14b of my 2009 1040A did not match information they had on file. TurboTax entered: $4,405; the reported amount to IRS: $6735. Now, I owe them additional taxes plus interest.

Turbo Tax ** me. I filed online back in January (end of) and Turbo Tax reported my taxes wrong to the I.R.S. It has been a nightmare since that day of filing with them. They didn't report the tax withheld as I received a confirmation from them that due to me was $565. However, the I.R.S. states that their form shows that I owe $788. They are liars and I want to be part of a class action lawsuit against them, if possible. They guarantee that the filing is100% accurate when it is really not!

I just received a notice from NY State Taxation and Finance that I owe from my 2008 taxes. I used Turbo Tax and the software didn't add my retirement contribution on the correct line. I now owe the state with interest. My mother, who also used Turbo Tax, got the same notice regarding an error on her taxes. Not so sure I will use Turbo Tax again.

Back in 2008, we filed with Turbo Tax. My husband's IRA distribution was taxed an extra$ 4000 on an $8000 distribution. Turbo Tax has not contacted us to correct the error. We have sent several emails and made several calls and no one at Turbo Tax will help nor listen.

I discovered after e-filing that Turbo Tax computed an incorrect taxable portion of my social security benefit. Over $10,000 above what should have resulted. I spent 90 minutes on the phone with their CS people, including an accountant who agreed that the result of the computation was inconsistent with the data that shows on the pertinent lines of the 1040 that TT computed. I cold not amend the return until after the IRS got a huge amount above what I should have owed and the TT program continues to compute the same error. Meaning, the software probably created this whatever error is going on lots of people's returns. I probably will have to make the correction by hand and will then contact them to reimburse me the costs of the error. They should correct the software and notify 100% of the customers who use it to double check the computation, which I did using an online calculator. I only noticed that there was an error because I did not know that they now tax social security. When I looked into the huge % of mine that was taxed with little other income, I found the error.

My mom called due to the lack of competence in the company. She was calm and the guy was not helping. He proceeded on saying obviously, my mother could not read. He made her extremely upset so I took the phone and I asked him for her number. He proceeded on laughing at me and said people like me do not get the head manager's number. He called me names and said he would hang up on me, so I said "go right ahead and I would call right back". I do not appreciate his attitude at all.

I recently received a letter from the State of Iowa saying that I had been refunded too much on my 2008 state taxes. Iowa claimed that I had entered a $4,000 tuition tax credit, which was denied. However, when I looked at my pdf of my 2008 returns from TurboTax - everything was correct. TurboTax listed my total taxes/credits as $718 and a refund due of $529. But what Iowa received listed a tax credit and a request for a refund of $718. There is a major problem with the software/electronic transmission. What was e-filed by TurboTax was not the same as what they told me they were e-filing. TurboTax representatives are very difficult to deal with and "pretend" like they can't imagine what's going on and have never heard about this issue. That is a boat load of lies. The Iowa tax auditor told me that she has seen many, many e-filers who have had major errors on their tax returns when using TurboTax. Not only will I never be so foolish as to rely on TurboTax again, but I will also take every opportunity to warn everyone I know!

Error 123 is displayed when launching or using TurboTax 2010. This is a known issue with Turbo Tax and they released it with the failure. After 5 hours of trying fixes with several of their "help" people, I requested a refund as I had just purchased the program. Isaac gave me an address to send my receipt. The address was rejected as invalid; however, he did get me off the phone with him.

For the past few years, I have used Intuit Tax for my tax filing since I make less than $17,000 annual income from all sources. Intuit Turbo tax was free including my state tax return. They ripped me off this year for $56.70 since they already had all of my personal info from past years and no basic changes in my income or situation.

I have found the turbo tax system to be very troublesome and will never use this income tax system again. I will be sure to report all the complications I had to all I my friends, family and patients. I was not able to make changes once I had initially entered information and because of this, kept getting a Warning before I was able to file my return. Filing my return was even more trouble that after paying $27 to use the site, another $45$for audit defense. I almost went to H& R block to file my return.

I used the online Turbotax to prepare my 2008 state and federal returns. The program took my retirement income from my 1099r, but did not include the amount as taxable income. The IRS caught it and assessed interest on the additional taxes due. I turned to Intuit on their tax guarantee, and they responded that it was my error, not theirs.

On the Turbo Tax website, I was trying to use my login information from last year. I had filed free on the website the year before. This year, when I chose to e-file for free as a qualified low-income person, it is automatically redirecting me to Turbo Tax deluxe and trying to charge me for it. I am well below the income bracket to qualify for free e-filing and need to keep all the money I am going to get from my return.

TurboTax made an error on my mom's 2008 taxes. Much like several customers here, it was regarding her IRA distribution and she now owes the IRS over $17,000!

I was filing 2010 taxes for my 21 year old that had under $8000 income and no deductions, property, etc. We used the free version last year for 2009. Using last year's login it automatically switched us to the deluxe version, charging $29.95 before it would let me file federal or print. (We chose not to file state with them because of the extra fee.) There was no warning or indication that this would occur. Is this bait and switch legal? How about a class action suit against the company?

I filed my 2010 tax return this year with Turbotax, as I have for several years past. I had expected my refund today, February 11. However, when I checked my checking account, the money was not in there. I had to check a secondary company's website, which informed me I had to contact Turbotax regarding my refund.

The night before my tax refund was to go into my bank account, I got an e-mail saying they had a processing error, causing my refund not to go into my account. They told me that the I.R.S will mail me my check. Now, instead of having my money when they told me it would go into my account, I have to wait 7 to 10 days now. I have bills due and no money to pay them.

Just add me to the list. It seems like 2008 was a bad year for turbo tax users. I have read so many stories just like mine--unreported income from 1099-R. It seems like people entered the amount from 1099-R income and it was submitted as nontaxable income by turbo tax. Thus, you now owe the taxes on that unreported income--more than $4,200 in my case. Lots of people, lots of money. Class action lawsuit, I am in.

I also received a letter from the IRS, Turbo Tax double the mortgage interest I entered. I now owe the IRS. I had to borrow money to get this paid during a time when my unemployment just ran out.

I've used TurboTax for many years and not had any problems. But now that I've been "bitten", like the rest of you, I'll never use it again. Although TurboTax claims to be experts in state tax laws, they screwed up my 2007 state tax return big time because of my 401K contributions.

On November 9 while checking my bank account, I noted a recurring withdrawal for $64.15 from Intuit. I called the number listed and talked to a representative who told me I never authorized an automatic renewal and should not have been charged. I called Suntrust Bank and they sent through a disputed request. The next day, that charge was not on my account.

I received a notice from the IRS saying I owe $458.00 for my 2008 tax return filed with TurboTax. I have requested nearly 3 weeks ago to have TurboTax review the calculating error the software made and have not heard a word. I put in the exact amount of of my 1099-g and the software added 10% tax to my total tax withheld, which then caused an additional overpayment in my refund. When I reviewed my documents and tax return vs what the IRS shows to be the actual amount, one can clearly see the error TurboTax software made. I now owe IRS $458.00.

I have my turbotax online account. Recently when I tried to logged into my account, my password was not working. I tried to reset the password and I noticed turbotax is sending password reset link to some different email address. It was not my registered email address. So the issue is someone hacked into online turbotax account, changed the registered email address, changed the security questions. By doing this they got hands on all my 10 years tax document, which consist of my and my son social security number and other confidential information.

Turbo Tax On Line computed, we had paid excess Social Security tax and entered a credit on our 2008 federal return. Letter from IRS arrived 11-12-2010. It seems Turbo Tax combined social security tax paid (we both work) on our W2's to my husband.

Turbotax failed to update software on Domestics Partnership law that changed reporting from head to household, to married failing, joint or separate. IRS is billing me for underpaying taxes when I have never been audited before.

I filed my 2008 returns (Federal & NYS) with TurboTax. When reporting a distribution from my retirement account the taxable amount (box 2) was rounded to $13 when it should've been the same amount as the distribution in box 1. At first I thought I made the mistake but I've been preparing taxes for over 20 years and I never use punctuations (comma or period) when entering numbers; therefore, I can only deduct that the TurboTax software rounded the number. There was no error warning either. I received a notice from the IRS that the amount reported was different from the information they had received, low and behold, I owe the IRS several thousand dollars.

I used TurboTax to prepare my 2008 tax returns. I bought a house in September of 2008 and qualified for the first time homebuyer "tax credit". TurboTax failed to inform me that this is not a credit! That it is in fact an interest free loan that I have to pay back within 15 years. I didn't get any messages informing me or sign anything agreeing to pay this "tax credit" back.

When I filed my 2008 taxes, I noticed that the amount printed with my 2008 extension $850.00 vs $2000.00 was incorrect, but I was unable to correct it. I did it manually and submitted it. I did receive my refund. However, the Turbo Tax copy of my state tax was not changed. Now, the IRS are requesting more money. I can produce my records to explain this. However, since Turbo Tax imports information from previous years, I have been unable to complete my 2009 filing. I have not been able to get help because there is no phone contact.

My story is much the same as the ones I've read here. I did my 2008 taxes using Turbo Tax. All seemed fine until two years later when I received the notice from the IRS that I owed them $600 for not reporting state tax refund income and retirement income. I looked at my copy of the return printed from Turbo Tax and the state refund is clearly there on my copy, but not on the one the IRS got. Class action suit sounds like a pretty good idea to me. I also find it disturbing that, when I pulled up this consumer affairs page to read complaints about Turbo Tax, the first thing I see at the top is an ad for Turbo Tax along with a link to their web page! Apparently I'm going to be out $600, plus penalties and interest of course because I can't pay it lump sum. This is obviously Turbo Tax's fault and a lot of people have been affected. Please, someone file a suit! I'm on board!

I'm complaining about Turbo Tax! I received a notice from IRS about 2008 taxes. They say it is wrong and want more money, thousands more. I am tired of all these problems caused by Turbo Tax. I need some help here, how do I get it instead of the run-around!

I'm complaining about Turbo Tax! I received a notice from IRS about 2008 taxes. They say it is wrong and want more money, thousands more. I am tired of all these problems caused by Turbo Tax. I need some help here. How do I get it instead of the runaround?

I received an under-reporting letter from the IRS for my 2008 taxes in May 2010. The funny thing, I allowed a friend to use my turbo tax and she too received the same under-reporting letter for 2008. I contacted the IRS and they explained that the amount I claimed on my retirement income was different from what "I reported." I went back into Turbo Tax to see if I had entered the wrong information and I didn't. I checked the form that was submitted and the entry was different.

I cannot get a support person on the phone. No number available but site says "Help by Chat," (a computer which gives directions/path that does not work) and "Call for Help" does not have a phone number listed but says call back pacific time. But there is no phone number listed! Cannot complete my taxes or run off copy. I have completed so far. I am desperate without a support phone number as promised. It is Oct. 1 and if my taxes are not in by 15th, I will get a fine. I have completed over 50% of them online but cannot get past one spot to access form for retirement pension and social security income. Will only let me access 'wages and income (from a job!)

I used Turbo Tax 2008. I printed out the forms before e-filing. Everything was correct. I got a letter from the IRS stating that there I owed $601 due to the incorrect amount was entered for my income tax. I rechecked the amount on my original printout. It was correct. When I went to print it again from Turbo Tax, the amount was e-filed with the incorrect amount. This was a software error on Turbo Tax's side.