Intuit TurboTax Reviews

I bought the $39.99 package at Staples, which allows over 8 returns. I did 3 returns, mine after getting confirmation that it's not filed. I thought everything was good until a week before Christmas got notice from CRA that never filed then tried to resubmit but had to pay another $40 even though I have validation number and everything was paid for originally. A REAL MONEY GRAB!!! Use other software if you can.

I had to upgrade for $30! I was NOT aware of this and I can see from other reviewers that I am NOT alone in this! Wow. This really sucks. In the future, TurboTax should never advertise "$0" because this is DEFINITELY not the case! Next time, I will just file through the IRS website!

We used to use Turbo Tax 4 years ago. About a couple of days ago we noticed that there is a $99 charge in our bank account debit card from them... upon further investigating we found that they have been charging our bank account $99 for the past 4 years even though we stopped using their services. We talked to the customer service and with great deal of convincing and explanation and evidence they agreed to refund the money. But few days later we noticed that they only refunded for 2013 and 2014 when we called back, after 3 hours being on the phone, transferred to different departments and supervisors. They informed us that they can't go back and refund the 2011 and 2012. Will never do business with them again!

TurboTax software required me to file a form that was not necessary (form 8824 Like-Kind Exchanges). Also, in form 2106 TurboTax did not add the business miles from vehicle 1 and vehicle 2 in calculating the total business miles driven in 2014 - only the miles from vehicle 1. There are errors in TurboTax and their telephone support is useless. Now I have to wait to see what the IRS will do with my return and then file an amended return. I will never use TurboTax again.

I have been using TurboTax Deluxe software for the past 10 years to do my taxes which do include income from stocks. This year when I got to the section on stocks, it told me that I would have to upgrade to the Premier version of their software. I called Intuit and complained and was given the Premier version at no cost for this one year only. I will absolutely not use TurboTax software in future years to do my taxes. H&R Block as well as others has cheaper software that will do my taxes including stocks. Intuit has just lost a long-time customer. Hopefully other people will take my advice and switch like I will.

I have used the Turbo Tax Product for many years. Every year the product gets more complex and less consumer friendly. Last year the Estimated taxes did not get load until very late in the tax season. This year Turbo Tax Deluxe is no longer Deluxe. I bought the product expecting it to be the same as last year only to find out that it will no longer do what Turbo Tax Deluxe would do last year. I believe that is a bait and switch tactic that is unacceptable in commercial operations. In addition, our Government should do something for the tax payer and create a government version that would eliminate the Intuit product.

I have used Turbo Tax since 1992 when it's known as MacInTax by Chip Soft, and the Deluxe version since 1995. I have grown to love, and more importantly, trust this software when doing my taxes. Imagine my surprise when entering data this year in Deluxe, about an hour into the process, to get a message I needed to upgrade (a $30 price) to continue with data I have entered on Deluxe for years. This change, without proper communication or at least minimally changing the name of the product to avoid confusion is a classic bait and switch. Intuit has lost my confidence and trust with such a practice. I don't mind paying for value in a product, but the methods they are choosing to use should get someone fired. What will be changed without communication for next year in order to gain more income? Without TRUST I will definitely go to another company and build my future with them.

I've used TurboTax since 2006, since as a soldier I always got a discount or a code to file my returns free. This year when I need to access my old returns I'm greeted with a screen saying I need to pay them 30.00 to retrieve my returns from them, or I can file and request them from the IRS. I could also do my taxes with someone else, but I chose to use this company because it was easy to use, and easy to retrieve and review my returns! You used to be user, and soldier friendly. WTF Intuit??!! As I can see all the other angry customer complaints here it appears as though you've pissed off the entire user base, and you've lost yet ANOTHER customer. This year you've FORCED me to pay you to get my tax returns digitally back, but next year I hope you see the amount of people you've burned will not use this software again.

I have used Turbo Tax Deluxe for years & years and it has always handled the various schedules (C, D, etc.) with no problem. Bought the Deluxe again for 2014 (Federal and STATE). Imagine my surprise and anger when I got to the investment portion and found I had to upgrade to Premier (and pay and additional $30) to finish. To add to insult to injury, once I finished my federal return, I found that I could not do a state return without paying an additional $39.99! What?? Are you ** kidding me? 1st I pay for the Deluxe, then I have to pay another $30 to handle my investments and NOW THEY WANT ANOTHER $39.99??? JUST TO COMPLETE MY STATE RETURN??? This is outrageous. Definitely time to look at other tax software packages.

I've just found out that TT has eliminated Schedules C, D, and E from their deluxe version and want to make you purchase the premier now. I've been using TT for about 20 years - not anymore!

This year TurboTax software requires a $30 upgrade to Premier grade in order to report the sales of stocks or mutual funds. To report business income or maybe some allowances for use of an auto for a business you must upgrade to Home and Business version. In the past TurboTax Deluxe allowed you to fill in the schedules C, D and E (without offering any advice or help) and the program would allow you to e-file using these schedules. This year's version balks and tells you to upgrade when you need to fill in these forms, and will not e-file them without the upgrade.

I have used Turbo Tax Deluxe for many, many years. Imagine my surprise when I found out they had eliminated Schedule C, D, E & F from the Deluxe edition. I can now only get Schedule F in the Home & Business edition which is way too costly for me. I am highly disappointed in Turbo Tax for doing this. I will be switching to H&R Block software this year.

I am FURIOUS at Intuit for their shameless practice of eliminating Schedules C, D, E from their Deluxe version, requiring those of us who have been loyal customers for 20 years or more to pony up an additional $30 to buy the Premier version to do what we have been doing for years. To now pay that addition $30 is a 60 percent increase in price! Message to intuit: you are NOT too big or popular to fail. There are other choices out there. I will be looking for one.

I have been using Turbotax since before it was Turbotax. This year I tried to order a CD of the tax software. Intuit tried to force me to use the on-line version. Having worked in Computer Security since 2000, I know that people are trying to hack into their cloud all the time so I did not want my tax info online. It then tried to get me to download the software. Since I have a slow connection I did not want to do that. Finally, in middle of Dec, I figured how to order the CD. It did not show up so I got on the telephone. After an hour I got the CD ordered. Now, I just got an email that the CD delivery is delayed. Intuit used to be a good company. What happened? Who else makes Mac compatible tax software?

I have used Turbo Tax since 1998. Deluxe is my preferred version as I have a few stock buys and sells through the years and the Form D was really convenient. Just some casual investments here and there. So I walk into Staples for a good deal, and grab up a copy of - I should have been suspicious at this point - Deductions & Homeowners with a real small Deluxe under the title. Hey, I'm looking for deluxe which I've always used. I check out and head home. My mistake. Intuit was counting on a lot of people making this mistake (assumption?)

Don't buy. The 2014 Deluxe version does not support schedule C form nor some other commonly used forms. One sorry way to treat its customers without prior notification.

I have used Turbotax Deluxe for more than 20 years and was shocked when I went to purchase it at my local office supply store this year (Tax Year 2014). They have eliminated the ability to enter even one or two Capital Gains and Losses items in the Deluxe version of the product which forces people to upgrade to their "Premier" version at a cost of $30.00 more. This is an unconscionable price increase for a very basic feature of this software that has been regularly provided in the past. I am not sure what marketing genius decided to implement this change but I know it has made me switch from being a dedicated Turbotax user to switching to H&R Block's tax software. Way to ruin solid customer relationships Intuit - I won't be back.

On Vanguard's web site I clicked TurboTax with the intention of buying the Premier product. Naively, I thought all I would have to do would be to enter the name of the product I wanted, some personal information and a credit card number. Instead, I encountered enormous difficulty logging in to the site, was then forced to enter a great quantity of personal information about myself and my wife. This process consumed about an hour of my time. To what purpose I did not understand. It looked as if I was in the process of entering tax information when all I wanted was to purchase the product. I was finally able to talk to a live human being. After about a half hour she signed me up for the product I was seeking to buy. Now I have grave doubts about using the product to file my tax return. If TurboTax creates such a confusing web site, how can I trust it to complete an accurate tax return?

I bought TurboTax Deluxe from a local retailer as I have loyally each year since the 1980s. I brought it home, installed it on the PC and began inputting data through the TurboTax interview process. When I got about half way done, I came to a "screw you" screen which said I needed to pay $30 to get Premier to input my Schedule D info. There was no notice on the outside of the box that there was a downgrade in function of TurboTax Deluxe, only a "screw you" $30 extortion request after I've worked several hours with data input. This is how they treat loyal customers. Unbelievable. So I paid the extorted $30, finished up my return, and then took the Deluxe back to my local retailer for a full refund. Next year, it's H&R Block for me.

Buying Turbotax Basic? Don't expect to have access to forms as of the 2014 tax year. Buying Turbotax Deluxe? Don't Expect to be able to efile your schedule C, E or D. If you want to file by mail then that may be allowed but you will be constantly asked to upgrade every time you switch between forms view and "Easy Step" view and also many times as you progress through the program.

I e-filed last year with Turbo Tax and paid like 89 buck to use Turbo Tax. They said I'd get 1,686 on my NY return. A month after I e-filed, the IRS said I only was due $300.00. Having my uncle who is an accountant do my taxes this year.

I have used TurboTax Deluxe (CD version) for years. This year, in order to complete common Schedules C, D, E.., TurboTax requires an upgrade to another product be purchased. This is truly bait and switch, as well as customer gouging. Next year I will use H&R Block.

I downloaded TTAX basic as I have every year for a long time. I began my return but about halfway through the income section I got an UPGRADE notice. I thought this was just an irritating marketing ploy so I attempted to continue through the notice. NO WAY! TTAX said that this version no longer supported schedule "E" and that I would have to upgrade to TTAX Premiere to continue. A $70.00 charge.

The forced $30 upgrade to 'premiere' is ROTTEN!! That's it: GOODBYE turbotax. (Turbotax 'deluxe' does not include 1040 Schedules C & E. WTF????)

I've been a TurboTax user for years and found it to be quick and easy. I've always used the Deluxe version to file my taxes. But this year I won't be able to file unless I upgrade to TurboTax Premier. Yeah, let's dumb-down TurboTax, and we'll be able to charge more without an apparent price increase by forcing people into more expensive versions. Shame on you, Intuit. Bye-bye, TurboTax. It was fun while it lasted.

I have used TurboTax Deluxe since 1998 and other TurboTax software previous to this and was always very happy with it. I now discover for 2014 tax returns that TurboTax Deluxe no longer will support investment information. To be able to report investment gains/losses I apparently have to use TurboTax Premier. I am disappointed that what cost me $30/$40 in previous years now would cost me $80. A 100% increase in price seems a little steep. I believe I will search around for a different software program that is in the $30-$40 range and abandon TurboTax.

I could not use 2014 TurboTax Basic for $19.95 anymore for Fed Form 1040 and was forced to buy TurboTax Deductions and Homeowners' edition for $59.95. Now I am finding out that I need TurboTax Premier for another $30.00 to handle one rental property and my husband's business, both of which we had in prior years. This is probably the last year I will be using TurboTax.

Bought TurboTax Deluxe 2014 again this year as I have for the last 10+ years. Just loaded it up and started my return and to my disappointment and great displeasure I can't report all my business deductions (schedule C) and my stock sales (schedule D) as I have been able to do the last 10+ years. Deluxe version doesn't support this anymore. Intuit has decided their software is worth another $30 to do this. Now I am stuck with software I can't use unless I pay more. At this point there is no way I will give Intuit a dime more. I'll scrap my new software and switch to HR Block. Intuit has just lost a loyal multi-year customer.

How to destroy 20 years worth of reputation!, January 4, 2015. This review is from: TurboTax Deluxe 2014 Fed + State + Fed Efile Tax Software + Refund Bonus Offer (Software Download). Like many others (check Amazon.com reviews) who have used TT Deluxe &/or Macintax for 20 years, I am disgusted and appalled by Intuit's destruction and castration of TT Deluxe to force us to use unnecessary more expensive versions of Turbo Tax by eliminating Schedules C,D & E & 8949 from TT Deluxe. It's bad enough that they don't include the questions in their question and answer version, but they do not allow us to fill out these forms directly as many of us prefer to do and often do using the IRS.com forms for special cases.

I've used TurboTax Basic edition for many years. It used to include the Schedule A form to itemize deductions. Well, not anymore! I have to pay more for the Deluxe version just for this simple form that they used to offer as part of the Basic edition. More nickel and dime-ing us to death... Thanks Intuit. I'll be looking at other tax software packages this year.

Last year I purchased Turbo Tax for 2013 Deluxe for $29.95 at Walmart. This year I purchased Turbo Tax for 2014 Deluxe version for $49.95 at Sam's Club because the price was raised to $59.95 at most other retailers. Well, Turbo tax 2014 now requires an additional $30 upgrade charge for the Premier Version to include a sale of a simple common stock, irregardless of the values. I was forced to sell $200 worth stock when a merger occurred. Simply Turbo tax is sticking me for $79.95 for what I paid $29.95 last year. What a rip off!!!

I've used Turbotax BASIC over 10 years. With 2014 version, to enter W2G's, I must upgrade to Deluxe. If I need Schedule C, must I now upgrade to Premiere? Are they nickel and dimeing us?

Intuit/Turbo Tax IS running a scam on consumers. When you order the product the company puts through two(2) charges they call authorizations. These authorizations actually deduct from your bank account: 12/22/2014 Check Card Purchase - INTUIT *TURBOTAX 800-446-8848, CA $89.99. 12/22/2014 Check Card Purchase - INTUIT *TURBOTAX 800-446-8848, CA $89.99. They tell consumers to give it 3 to 5 days and one of the authorizations will drop off. This company is using consumers' money for 3 to 5 days as investment money, like banks do, which calls the transactions overnight investments into the stock market. THIS IS ILLEGAL...

I have used Turbo Tax for many years with no major problems. I now buy the CD version online for $69 - a $20 savings. I like that I can look at the individual forms if need be. I like that I can go to different forms to enter information as I need or go through it under the products control. I start early so I can get my forms filed as early as possible to get my refund quickly with direct deposit. I use the free online state tax return filing available in Colorado as it is very easy to hand enter the information on the state form created by the software so why pay to have it e-filed. State taxes process quickly. The main issue I have is that I can't do the online version as it can't find my files located on my computer so I have to buy the CD version but since I can buy it through Amazon or possible other places at a discount early in December, it arrives early enough for my needs.

I wrote an incorrect review. I forgot that we use a portion of our Tax refunds to buy discounted gift cards for Amazon. Please review and disregard my last review!!!! I feel terrible - My BAD!!

I have used Turbo Tax for years without issue. I filed our 2013 taxes as always we were told we have a refund of $501 coming from PA Dept of Revenue and $4,500 from the IRS. They were e filed without issue. PA Dept of Revenue caught the errors before they sent the refund and our actual refund from them was $99.00. They sent me a letter explaining everything. We heard nothing from the IRS until now, December, 2014 telling us about the errors and that we now owe them $4,970.00 before April! My husband is a permanently disabled Veteran... we do not have $4,970.00 to send the IRS! What the heck is going with Turbo Tax?? I will be contacting them about their errors and the guarantee!

They automatically drafted my account when for the previous 2 years I have been paying online as I downloaded the software. I even went on the website and saw that they had it checked for automatic payment but I got angry at them and told them to change that and I removed it myself. I even discussed with them making sure my information would remain safe because I would not need to download the software until around the end of February. They assured me that I was fine. Then my wife was checking the checking account and we see the money snatched out. No warning, no nothing which according to TurboTax we are always supposed to get an email prior to any financial transactions. When I spoke to the kind, and she was very nice and kind, lady she said the money was going to be replaced. They were sorry, I was a good customer for 10 years. So we waited and then the CD software shows up in the mail. I sent it back and now here we are. I don't need TurboTax, they need me and my wife.

My 2012 taxes federal and state had several errors. You cannot see the form you are filing out to detect errors from your desktop. The federal and state forms went through TT error search with none detected, so TT e-filed them. The returns had to be redone and the amounts of the refunds had nothing to do with the amounts TT said I would get.

I got email confirmation from TurboTax that my taxes are accepted for Minnesota State Revenue. However when I failed to receive Property Tax refund, State officials told me they did not receive the form and that I have to send it again. They also told that there are many same cases with other people who sent forms, got confirmation but there were never received by the State. Customer service at TurboTax is lousy: they hide their email and you are forced to wait on the phone. The ignorant receptionist could not understand the problem and when I asked for supervisor, he was not available. I intend to file complaint with Better Business Bureau and with Attorney General and suggest to do it for others. These crooks should be punished.

I carefully and HONESTLY submitted my taxes for 2012. I recently received a CP2000 stating I owe almost $7k because the TurboTax program did not correctly use my data. The IRS found that certain boxes I filled in (federal withholding and 1099-DIV) did NOT carry through and now I owe money I don't have. I'm dead. Thanks for nothing, TurboTax. Submitting a claim on their 100% guarantee. Not hopeful.

I was unable to efile because of TurboTax issues. Error codes were FPYMT-071-01 and FPYMT-042-03. I tried to call customer service, but got disconnected from their side. After MUCH scouring of the website, I was finally able to find that this was just an error they've been dealing with for more than 2 weeks!! If this was a known error, this should have been MUCH easier to find. I've tried calling again today, but their convoluted system won't connect me to anyone and the recordings keep saying they're closed, then state the hours to call back, which is now.

All companies have issues that come up that can impact a customer negatively, at some point. It's what action the company chooses that makes the difference. Today, TurboTax exceeded my expectations. Crystal, my new buddy, was the vehicle of awesomeness! Upon submitting my Federal Income Tax Return after preparing, with their software online, it was thrice rejected. I contacted them and was fortunate to have Crystal as my support person. She very patiently worked with me via telephone. The end result, I had to print and mail my return. Now, I requested a portion of a refund for the software which, all total was $179.00, given the federal had a small problem. Crystal put me on hold and when she came back, the entire amount was credited. Now that right there is high end, mint on the hotel pillow, customer satisfaction!!!!

I have used TurboTax for corporations ($109 per year) and Premier Edition for 1040 ($60) and have never had a problem until this year. I tried to print this form (Form 8453-S), sign and scan in as a PDF as instructed by the program. When I attached, my signature and date were blank although when I viewed the file after uploading in TurboTax, the info was there. I also tried as a jpeg file and the same thing happened. Of course, there was no support from TurboTax even though we had through 10/15 to file the return. I will NOT be buying any of these programs in 2014. TT has been falling down in its product quality and has since the beginning of 2013 to correct this flaw and has not. Goodbye to on over rated product! See ya!

Horrible customer service. Clunky system. The one thing it is good at is incessantly asking you for upgrades you don't need. If the system ever gets confused and thinks you are a business (higher Turbo tax fees), good luck convincing it that you are not. Even their CSRs have trouble going back! Amazing that this turbo tax is now lobbying against federal government pre-filling tax forms.

I have used Turbo Tax for years and never particularly had an issue. Probably that was because I always owed money so I had no problems getting refunds. This year I chose to file with the 6-month delay, and when I went to get my ex-wife's social security number from a previous year's return, all of the 5 previous years data was no longer there. I have moved recently and many of my records, including my previous tax returns didn't make the move. No problem, I'll just look it up on the computer. Woops, no data! What kind of professional accounting firm loses their customers data. This used to be saved on my computer, so it's no problem of theirs.

I've used Turbo Tax since 2005 and never noticed an issue until the last two years. I file my renter's rebate along with my state and federal, mail in the necessary papers.... and the past two years have not received my renter's rebate! I'm not 100% sure if this is one of the scams yet, I wasn't aware there were any issues with Turbo Tax until I googled, but I'm definitely looking deeper now to find out where things went wrong!

Yesterday I received a notice from the IRS regarding my 2012 tax return. It states that I owe over $5000 in taxes in wages that I did not claim. The letter shows that I did import the money that I received from my IRA however this number did not transfer down and calculate into my total earned income for the year. Therefore I am now stuck paying over $5000 in back taxes that is due within the next three weeks. TurboTax states that they 100% guarantee accuracy, however they are now claiming that this is not their problem.

I have been using Turbo Tax for about 7 years. For whatever reason, this tax year 2013, the company changed their software and made it work more poorly. I kept having trouble getting the software to accurately reflect what I was trying to record. In this case, the software kept adding back in a dependent (a very basic issue, I might add) even though I was explicitly saying he was not a dependent and tried to delete him. So I thought I had it correct, filed, and it was rejected right away for this 'dependent'. I used TT phone help and we removed the dependent (it took special instructions from her, not simple) and re-filed (which added extra fees). Now, my return was again rejected - this time by IRS - for the same thing. Now it is very difficult to get this corrected. We tried to recover the multiple times we were charged from Turbo Tax with each filing (our refund was eventually reduced by about $500, we watched it disappear onscreen), but they were not responsive. I tried and my husband tried.

I filed my return with TurboTax on 4/14/14. I provided my bank information, routing number and bank account information to have it direct deposited. When I heard or received nothing, I went to the IRS site to see where it was, and they reported it was direct deposited on 5/29/14. I went back to the TurboTax website and found that they placed my money on some debit card, NetSpend. I contacted Netspend twice and they did not know who I was. I contacted TurboTax, they did a conference call with netspend. This was on 6/10/14, and when they heard that NetSpend did not know who I was, they told me they issued a file, gave me the number and told me they would call me back. I never heard from them. I sent a certified, return receipt requested letter to the CEO of TurboTax and that is when Mr. ** contacted me. He told me that it was me who requested my return be placed on a debit card and that I should look for the card. When I asked why I would request then and then be puzzled at where my money was, and why I had to provide my bank information to get a debit card, his response was "good question". Then the emails began.

I e-filed my taxes on Feb 6, 2014 to be received on or before February 25, 14. Since then I have 13 calls to the IRS, 4 to Turbo Tax, and 7 to the Bank of Santa Barbara which TurboTax uses. I have gone round and round with everyone, to find out TurboTax's bank has been holding my money, lied to me about where, when, shipping, procedures, you name it. And I'm told by the IRS after them also blowing me off since February, that no one can help me and it's a civil suit. Good luck finding my money. The IRS has lied to me, as well as TurboTax and their bank. TurboTax has claimed from day one that I'm on my own and they will not help me at all. The bank claims they have sent the money back to the IRS; the IRS says not true and it's never left the Bank of Santa Barbara.

I have used TurboTax to prepare my tax returns for 8 years now and my recent experience has made me very UNHAPPY. Their website states they have a 100% accuracy guarantee. What it fails to mention is this does NOT apply to online tax preparation. So they wouldn't help me out at all!!! Everyone uses TurboTax for their online preparation. Now I'm stuck with paying a ridiculous late fee and interest because of their screw up!

I used Turbotax in 2012 to file my taxes. It was determined that I have entered all numbers correctly and there was an error on Turbotax's part on inaccurately computing the taxable amount. When I filed my taxes Turbotax states they have a 100% accuracy guarantee which does not follow with ONLY penalties and interest. I now owe 1515.00 and Turbotax is only willing to pay 55.00. My husband is disabled and on social security. We do not have sufficient income to pay this amount especially in such a short amount of time. This is a major error on Turbotax's part that is creating a hardship for us. Not to mention the stress is not good for my husband's health. I am not able to pay this and will have to wait till next tax season to pay it which will result in additional penalties and interest.

Twice I've been double charged by Intuit (turbotax). First in April, I filed my 2013 tax returns online. After I completed everything, I checked my bank account and noticed I had been charged twice. I called customer care (of course it was an outsourced to another country call center) after getting the run around from people who didn't understand me. I was finally redirected to an operator here in the US, who seemed astonished that I was charged twice. She corrected the error and I was happy.

I received a notice from the IRS that my 2012 1040 was incorrect. In that, I failed to declare income from an IRA and assessing me over $1900.00 in interest and penalties. On April 16, 2014, I filed a claim under the TurboTax Accuracy Guarantee as I had clearly checked the radio button stating I did not rollover the amount received. Per TurboTax instructions, I attached my return's data file and waited for their reply. I received a reply on May 6, 2014 denying my claim stating I had not checked the rollover button and even included a screen shot of my return showing the button not checked. I looked at the return myself in my file and saw the button was checked. I emailed my own screen shot of the return and asked for an explanation. I heard nothing until June 3 when I emailed again asking for status.

I was waiting for additional information and yes the tax return was overdue. But, they deleted my almost complete tax return at 12/31/13 for the 12/31/12 tax return. When I started the return, it was past 4/15/13 and the only product available was the online option. I didn't want to use it, but had prior year's data to transfer it seemed like the best option. According to Rafael in the Office of the President, the "Terms of Service" had the warning that your data will be deleted. But, no overt warning was give, no overt warning exists on the site and no reasonable person using their service would expect the data to be deleted a few months after starting the return. To add insult to injury, his attitude was condescending and flat out stated they did their duty by putting it in the small print. He had nothing else to offer, add, or even consider that their customers deserved an overt warning.

"Warnings OAP reported exceeds $6,510.60. Please review entries from your T4A (OAS) slip to ensure they are correct. This is the amount for 2012 not 2013. Based on you income level you may qualify for the GIS." Both income are included for couple returns??? Printing procedures are horrible for coupled returns.

I was told today by Intuit that I am not able to resell the program after I am done with it via eBay. When I buy a program, I OWN it and will do what I want with it. As a result, I will NO LONGER use Turbo Tax or any other Intuit products. Thank god, I can resell my PS4, my video games, my car, my CDs, my DVD, my iphone, my ipad, etc. Where does it end with these large corporations and their tactics? There should be a class action lawsuit formed without delay!

I have been using TurboTax for years. Yes, I have some debt and my return is taken almost every year. I am used to it. Every single year I say, "take the fees from my return," and every single year my return is taken by the IRS. This year I did the same thing as always except instead this year. Turbo tax screws me over, instead of taking it from my return like I requested they sent all of the money to the IRS and then withdrew nearly $200 from my bank account causing my bank account to withdraw and get closed. So yeah, I WILL NEVER EVER EVER USE THEM AGAIN.

I have used TurboTax for about 10 years in the past. I have to say this is the worst version I have ever used. I suspect next year I will purchase an alternate provider of software. I entered my RRSP deduct limit we get on our CRA notice. Even though I did not contribute to RRSP in the tax year. The software is taking the deduct limit and assuming this is an RRSP contribution (watch out for this one). It appears to be locked down, and attempts to change this in the original worksheet even when I enter a zero amount... still indicate I contributed a whopping $188K, which I don't have. My refund would be a whopping $66K. This will certainly trigger an audit, which I don't need!

I have purchased and used Turbo-Tax since 2005 if not longer... and each year I have used it to prepare my own tax return, my daughter, my sister-in-law, and my niece's returns. Each year the program worked as advertised... However the last two years, because of circumstances, I did not receive the one (1) free state filing as promised and advertised.

I used Turbo Tax to file my federal taxes through the internet. This was to be a free service. I owe $5 and had put on my charge card. I cancelled and had a withdrawal from my checking account. I could not check to see if the charge card was cancelled or if the $5 is coming out of my checking acct. There was an accounting service, a review of state taxes and a $69 fee for this free service. I have had no response from anyone at Turbo Tax. Pls review and advise.

I have a client who needs to amend his 2008 tax form (yes, in 2014). All updates for TurboTax from 2009 forward are available. After 22 minutes on the phone with a rep who did not understand the problem and a supervisor who did, I have to say I am deeply disappointed in the attitude expressed by the supervisor. I was informed that TurboTax does not provide support for tax products older than five (5) years. I made it clear that I did not need any support, all I need is the update file for TurboTax 2008.

MY TERRIBLE EXPERIENCE WITH TURBOTAX: On April 10 I determined that I was not going to receive a K-1 in time for the April filing. I requested via TurboTax Deluxe an extension for filing. I was sent to another TurboTax site (Easyextension) to file the extension, which I did. I received an email saying my extension was pending. I NEVER received any further communication from Intuit. On April 18, I called Intuit and was told my extension had been rejected because of an incorrect state abbreviation. I asked to have a copy of what was submitted. I have never received any correspondence from Intuit including any forms they have supposedly submitted on my behalf. Nothing, Nada. My only recourse now is to file when I get my documents and absorb any penalties and interest. So much for any TurboTax guarantees.

I selected option to have part of refund placed on an Amazon Gift Card. The email with the activation instructions was either accidentally deleted or it just disappeared. Trying to contact Turbo Tax to get this resolved. They do not publish any phone numbers on their website. Instead, you have to use their online question area to post a question between the hours of 8a-5p Pacific Time for Turbo Tax to give you a phone number to call. I work so this is not an option for me. I've used their online "help" forums only to receive replies that they cannot respond to emails. I've spent 3 days on this and am no further ahead. Turbo Tax requires that consumers pay them before they will process our taxes. When it is the consumer that wants their refund, you can't reach Turbo Tax. If you look at their online posts, it appears many others are experiencing the same problem.

Day 2 after an hour on the phone yesterday. Too many problems to list: listed total car km, then listed work km. It kept saying the work km can't be higher than the total (it wasn't). Went back to play with the numbers and lost ALL data from the page... After 5 tries I finally deleted the commas and it worked (why didn't it tell me that??). Got to where I sold some stock and it wants the buy/sell info from 10 years ago (impossible to get). Phoned financial guy and he says, "You don't need that, as you have that on a t5-008," but it won't let me get beyond this. We DEFINITELY won't be using it next year, and we may even go to a tax guy THIS year and just scrap it from the computer... Not at all happy. This product needs serious work!!!

1st of all I filed my taxes on Feb. 11th, 2014 with TurboTax. Said return was accepted same day. Been 71 days I never received refund. I had efiled. I was told I suppose have my return on or by March 4th, 2014. Today April 21st I called them - often got wild goose chase. I keep telling them I am not happy with them. They told me I am going get refund on their product on 25th March. I haven't even got that either. Their people say they can't do anything, contact IRS. I pay them take care of my taxes. I have do work. I learn hard way. I should have gone to or use H&R Block software. TurboTax is a scam and H&R Block are professionals. I think TurboTax do not want be bothered with customer complaints. I want my tax refund - been 71 days and counting. I called on 15th. TurboTax said my return accepted by IRS; I should receive it any day. So I checked IRS online - state still being processed. With H&R Block I never had this problem.

I was very disappointed with turbo tax. I paid them their part to do my taxes and I got screwed by them taking their dues out of my personal savings account without my knowledge. I thought they would have charged me right then and collected their dues. No, the student loan collected my money and turbo tax did not get their share at the beginning. Why was that? Is that the whole deal of them for doing the business that they do in the first place? I was very upset that my account was short from Turbo Tax taking out of my account. They did approve the money so why did they not get first choice of taking their fees. That is what blows my mind. I just don't get it. It really ticks me off and I will not go through their service again ever. Just make sure you watch who you're dealing with. I also would appreciate a courtesy call before they did this. Plus I called and I was hung up twice. Don't ever want their service again.

I tried to file my return three times because I kept receiving errors that my Federal and two state returns were rejected. I called TurboTax five times and five times I spoke with women who did not know how to spell "tax." I kept receiving emails that stated that I needed to fix my return. However, I went to the IRS website and it stated that my return was being processed. I paid $129 for hours and hours of work. Just ridiculous!

Called the support line for a simple problem using the software. Support person was rude and impatient and told me that my computer was broken, since he could not figure out what I was doing wrong. Turns out I was simply using the wrong view. Anyone with basic knowledge of the program would have quickly figured this out.

After I filed my returns, I rechecked them and TurboTax software did not import my wife's 1099-R to my states return. It cost me about $400 more. I checked last year's return and the same thing happened. Now I have to file an amended return.

Filed my income tax. Pressed send. Got no confirmation #. The government didn't receive it. Tried to reinstall the program and got a corrupt file message. I also had a copy of the return on my computer. Went to open it and the file was empty. I paid $30.00 for this program.

The Franchise Tax Board had to recalculated the tax I owed based on the same taxable income because TurboTax did not calculate it correctly as promised.

This year, I had to report one small transaction on the 1099-B form. When I reached this section, TurboTax informed me that could not report 1099-B information unless I upgraded to the $74.99 "premium" edition. Charging more for complicated returns is common, but this is an outrageous charge for a common form - when filling out the same form is free or half the cost on other services.

My account was just hacked and all of my info stolen. They got my user ID, created a fake email address and requested a password reset. I am locked out of my own taxes and they have my social and everything about me to successfully open accounts, hack my bank and anything they want. I have tracked them to a Turkish Air Base. I called Turbo Tax and waited on hold for 45 minutes. Then the lady told me she couldn't do anything. I said, "You need to deactivate access to my account". She said all she could do is reset the password but that would send the password to the people that hacked the account.

TurboTax deducts presidential campaign fund without permission. I have filed taxes with TurboTax and had never experienced this. After submitting my taxes, I saw that TurboTax had deducted $3 each from both myself and my husband - I have always been requested whether I would like to contribute to this, and so I never expected it to be charged automatically. This is entirely unethical. I'm posting this information so others would be aware of this issue.

Requires a phone call (and long wait times this time of year) to downgrade from "premier" to "deluxe". No thanks. Export previous year taxes to pdf, then import that to hrblock.com and did my taxes there. What a dumb business strategy for them to complicate a downgrade process. I was with them for 10 years and was happy... now they've lost me for the next 50.

This is probably the worst tax filing experience I have ever had. It is nearly impossible to go back and make changes without starting the whole filing process over. The auto fill from the Federal to State and City is inaccurate and impossible to change without starting over. If you are required to file city taxes, I recommend you find another software. I work inside the city limits and live outside the city and it is possible to change your residency status to living outside the city limits; however, if you have travel mileage expenses and you only work in the city office for only 75% of the time and 25% outside the city limits, the TurboTax software does not allow you to change it. I learned this after I paid! Call the 1800 number, wait time is less than 20 minutes. Wait time for me 53 minutes and no one could assist me. So I just gave the money to my City. Too tired and too much time wasted.

I used TurboTax to submit my federal and state taxes on February 25, 2014 and as of April 13, 2014, I have yet to receive my refunds both federal and state. I went to "where's my refund" link on IRS.GOV and there is NOTHING! Now I'm going to have to call IRS to see what's going on. So much for e-filing early!!!

I NETFILEd my tax return in February 2014. In 2014, I was required to submit a copy of my tax return, as part of the annual rent-geared to income process. When I returned to TurboTax, I got FILE COPY, DO NOT SUBMIT. I could not submit the TurboTax copy. My question is, what are people supposed to do with the FILE COPY? DO NOT SUBMIT tax return? Should I buy a different tax preparation software in 2015?

I tried to submit my 2013 taxes with them but if you have a 1099-MISC, they want to charge you. Fraud and false advertising. IRS need to get them because filing federal is free no matter what.

The process to estimate taxes for the next year is very cumbersome. Why not simply use the same forms, formats and figures from the prior year return with the capability to change where needed and clearly marking each with "estimated for 20XX"? The pages, forms and fields for estimating income and figuring taxes does not come close to matching what was filled out for the return currently being processed.

Have been using Turbo Tax since before it was Turbo Tax... Parsons was the original and Intuit bought it. Absolutely ridiculous that the software will not import from PDF. Looking for another alternative.

I used TurboTax Deluxe 2001 to create a schedule E for a rental property. Deluxe did the schedule E but did not warn me that it wasn't carrying over the excess expenses. This happened during several of the past 14 years. I sold the property last year, and while doing my taxes for last year, I noticed that I had "ZERO" depreciation carry over and "ZERO" expense carry overs. TurboTax did not create the required forms to allow me to deduct the unused depreciation for the cost of improvements, AND TurboTax only deducted $8,716 depreciation over 13 years when it should have been over $52,000. The resulting tax wipes out any gain I made from the sale because the deductions for depreciation that I did NOT get during the past 13 years have to be added back in (recaptured) to show an absurd capital gain.

TurboTax 2013 directed me to file an additional return in another state than where I reside. Charged me for it. Completely unnecessary. Also charged me for e-filing my Illinois return Intuit when they (the tax experts?) should have known that Illinois does not accept e-filings that include certain schedules. No way to contact for help or chat except during limited hours, even in tax season, even though they claim 24/7 assistance. Questions are directed to a "community" with no direct response from Intuit unless you devote your time to the long hold times to call them. Big let-down from previous years. Terrible product and even worse customer service!!!!! Last time for me on this product.

Hopefully my experience will be of assistance to others having problems with e-filing their TurboTax filing. Tried several times to e-file both Fed and State taxes at same time after "Check for Updates" and downloading. Then checked all personal info and added extra 4 digits to zip code entries; still no go. Tried e-filing just the Fed tax and no go. Then tried e-filing just the state and it e-filed! Then went back and tried e-filing the Fed again and it went! Try this method it may work for you. Super frustrating!

First time user of Turbo Tax, so I carefully followed instructions. In filing for CA state tax I elected to print the form and mail it in rather than pay the additional $39 to have it sent electronically. Top page of instructions, in the section titled: "What you need to Mail" it clearly states "Do not attach any form(s) W-2." I sent it in without the W-2, but then noticed on the W-2 itself that it states that you must attach it.

Turbo Tax miscalculates Donations. CRA reported that I submitted over 5000 under donations on TT income tax form. When looking at my 2012 Income Tax on TT, there is no such donation. Where did this come from? Makes no sense. I no longer trust TT. Something happened in the transmission between TT and CRA?

I filed my taxes with TurboTax for the first time this year. I was expecting my refund and after 2 months, it was still outstanding. I contacted the IRS and went to verify my bank account information and they told me it was incorrect. They stated that my refund went to an account that belonged to H&R Block!!! I now have to wait a month for a response for an escalation request and then another month for a paper check to be generated and sent. By using TurboTax it has cost me 6 months plus. I will never recommend using TurboTax to anyone.

Got a tax bill from IRS, because I think TurboTax did not submit all of my information electronically. I would like to see what they submitted, but there seems to be no way to ask them or suggest to them to offer this feature. It is hard to give them feedback. Every year I find something that is in error. Unfortunately, this software requires the user to have some knowledge of the tax law or you will end up making mistakes.

Intuit was contacted 3 times for a total "phone" time of over 2.5 hours. 2 "program" experts and a "tax" expert were completely unable to solve an internal data problem with their software. The nice professionals were told repeatedly that the data entry is correct and even after they figured that out themselves they still refused to escalate the issue. The program is calculating a depreciation error and moves it into the wrong column on the schedule E. They even transferred me to an incorrect external number waiting for technical support for their "tax expert". The person answering did not work for TurboTax. What a neat trick...

Nothing happened, no help, just automated service which directed you to answers you weren't asking.. Hung up on (many times) by automated system, no real "Turbo Tax" experts just anyone in their "community" who felt they know taxes and how to fix problems, anyone. Shadow company with sub-contractors with no background checks...

It cost countless hours attempting to find the reason I could not download last year's tax report and save an hour or more typing in all the same entries again. I finally had to type in all the same old labels from last year. In addition, you should hire some better looking folks to represent accountants in the pictures in the program itself. The fat ugly ones do little to increase the value of the program. After using and buying this program for almost 20 years I feel that you should not screw up such a basic as transfer last year's report into this year's forms. Shame on you!!!

I have used TT for about 6 years now but this year, my taxes keep getting rejected by the IRS, supposedly due to "duplicate SSN". Turbo Tax still charged me over $70 for state and federal taxes even though I now have to print a set of extra forms and mail everything in to the IRS instead of having the convenience (I was paying for with Turbo Tax) to have the returns filed electronically. Since Turbo Tax populates a "blanket error message", I trust they realize there is a problem with their program but don't want to take the time to fix it and pass the burden on to their customers all the while raking in the dough. There is also a "glitch" in their program this year where my information regarding a retirement fund is being put into a category relating to an HSA... and no matter what I try to do to fix it, it remains. I will not be using Turbo Tax in the future!

When I go to the 'Deductions and Credits' summary page under the 'Personal' tab there's no place to enter the months our dependent lived with us for the Child Tax Credit. And since the months a dependent lives with you is so relevant to the Child Tax Credit it should be adjustable somehow from that section of the website. The entry for the months a dependent lives with you should not be at the top on the 'Personal Info' page ONLY. For such a small detail that can easily be overlooked and that can have a dramatic effect later on in one's tax preparation with TurboTax software, at the Child Tax Credit section TurboTax should at the very least provide a PRECISE reason why the software computes a family doesn't qualify for such an important credit. This way one will know exactly where to go if there's an error. This will make it easier for customers to maximize their allotted refund - helping families that need the money and preventing the government from having access to excess that will only tempt them to waste more.

After filing my WI state return using turbotax online, I printed all pages and all attachments were listed. However, to my surprise I got an letter from WI that not all required documents were attached with my return. When I called turbotax, they said yeah they can't send in the attachments for WI. It would have been nice if I had been told upfront that they were only sending in part of the return. I ended up having to do it myself anyway which wasn't very hard but I still expect that if I pay for a return to be filed that they send in all the paperwork, not just the first couple of pages.

I have been using Turbo Tax for the past 3 yrs and have been mostly satisfied until they start asking for money if you want to print or file your return. If they advertise that you can do it for free then they shouldn't require you to pay. This year a new problem. When I got to the end of the return it told me I couldn't file the return because of an error on form 8891. Form 8891 is foreign income. I don't have any of that and proceeded with customer service answers to correct the problem. Sounds easy enough, go to tools and delete the form, however that form doesn't show and so there is no way to delete it. Unable to file my return without correcting with country I received income from I had to leave Turbo Tax without filing the return and still paid for the state return and couldn't file that either. Very disappointed and out $40. They really should have a live person helping you like they do for banking online.

Turbo Tax 2013 makes an (egregious) error when accounting for prior year state tax refunds, at least for CA refunds: TT changes the "2012 CA state refund" (as imported from 2012 tax return) into a "2013 CA estimated tax and other payments" (CA Long Form 540NR 2013, line 82) on the CA return. This affects the "tax due/refund" on the FED return and other state returns you might file!

When I e-Filed my New Mexico State Income Tax return, Turbo Tax Deluxe showed me getting a large refund. When the deposit was made into my checking account today, I found that the state of New Mexico had cut the amount by approximately 50%. Today I received a letter from the State of New Mexico showing their refund and return that had be re-figured. This is the first and last time that I use Turbo Tax Deluxe to do my state refund. I have not had any problems with the federal return (so far). If your state return is furnished free by your state, I would strongly recommend you use it. I did not; now I have lost Faith in Turbo Tax at least at the state level. I am going to use the State filing program to double check everything.

Terrible experience with TurboTax 2013 as it failed to transmit my files for Federal and 2 States. I have used TurboTax for over 5 years on my iMac. All seemed to go well until I tried transmitting my returns electronically. The transmission failed and I received this message: “Validation failed: There is an update available for your program.....” I checked for updates, downloaded updates but continued to get this "transmission didn't go through" message. I contacted TurboTax customer service and spent 1 hour and 38 minutes trying various methods to correct the problem - updating TurboTax software; reloading the software; downloading a version of premier online; restarting my computer; transferring data; etc. Their "expert" was unable to fix the error. TurboTax says they are sending me a full refund.

I had the worst experience with Turbo tax. I filed my taxes on the 25th of March and it was approved so they said my refund would be deposited into my account on the 26th, and if it has not been deposited by the 31st I was instructed to call the bank. Well here it is April 1st and I still have not received it so I called Turbo tax and they were so rude telling me to call a Santa Barber bank and when I did they expressed to me that they are in no way affiliated with Turbo tax. So I call them back and they tell me that they issued me a Netspend card and the funds would be deposited on that card which is a card I did not request. I gave my bank information so it would be deposited there but turbo tax decided to do it the way they saw fit. With that being said when they did send it to that card the card was not activated so they sent it back. This whole experience has been terrible. I would NEVER suggest anyone to Turbo tax. At this point I am furious I worked hard for my money and paid them to do a service that they did not do. So I am still waiting on my refund.

I have used Turbo Tax for many years, but this year it won't let me file electronically. Just like the previous complaints, it said I had to Update, I did it, and still would not accept the electronic E-file. I purchased Turbo Tax from Office Depot for $60.00. I am asking Intuit for compensation if you expect me to use your Turbo Tax again! Very frustrating and very dissatisfied.

I finished my taxes and when I went to e-file TurboTax said it couldn't file because there was an update available. Fine. I installed the update and e-filed again. Again it failed because it said there was an update available. No matter what I do I can't get the app "up to date." A quick Google search turned up a page on their site with other people having the same problems so this isn't an isolated incident.

I have been using Turbo Tax for quite a number of years with no problems and no complaints. But the 2013 version will not let me electronically file my taxes for whatever reason. I get a transmission error and the program notice saying if you receive this problem repeatedly to file manually. Which I did receive repeatedly after following the instructions to download the latest updates. Not that manually filing is impossible or hard but it is inconvenient compared to the service that was marketed. I just want to know why you cannot use this system capability. I will consider using another tax program next year (or this year) because of this.

No matter how I set up my printer, the pages won't align properly. It works fine printing everything else. It seems to be just the tax form that won't align properly. Now that I was trying to correct it, I ran out of time to complete it and it won't allow me back to the original work sheets. What I manage to save is a copy that states "File copy, do not submit." So Now I guess I'll make out one manually. This is not right. I should be allowed to work it until it is complete. I have a lot of extra paperwork involving the disability tax credit and I Couldn't find the line 316 to apply it. Now I guess I'll send it in and let someone else figure it out.

My husband is an accountant, yet we always loved TurboTax and used it every year. This year, however, I have now received a letter from the state, saying that my state return is $833 LESS than what we had thought. The reason? It seems when we put that our 2012 state refund was $833, TurboTax entered it as being what we paid in.... so instead of receiving $1903 back this year from state (which I DID think was high, but that is what TurboTax generated), we are receiving $1070. TOTALLY disappointed in TurboTax this year. Last year was so much more user friendly.... We will think twice before using TurboTax next year.

Turbo Tax has really disappointed me this year. We've been using it for many years with no problems. This year, it has had gross errors. We live in one state and work in another, and it keeps mixing up the state date - trying to put it all into one state. It also said our son didn't need to file an 8615 form (minor with non-earned income over $2000) even though it was over $15,000. I would deliberately try to generate the form and it would tell me he didn't need it. When I called Turbo Tax, they just implied that I was missing something and they could not possibly be in error. I'm tempted to pay to have Turbo Tax represent me if I'm audited. Certainly cheaper than going with what is actually "legal". Alas....I'm a "legal" person. I'm thinking of having H&R Block do my taxes next year.

I was charged by turbotax without notice. Did I know they would charge me today? No. Did I sign an agreement that if my tax return took a long time to come back they would charge me? Yes. But did they send me a notice that they were about to charge me, or did they call me to warn me? In case I had bills that would put my account over? No they didn't, they just charged me $100.39 that I didn't expect, and was not ready to come out of my budget. I definitely won't be using them again.

Turbo software was erroneously imposed a tax penalty on my federal return, line 76 and 77. I looked it up on IRS website, found the error. I want to make correction on my 1040, remove the penalty entry, the way Turbo set up. I cannot just remove the entry like a typo, so I contacted Turbo. Turbo agent try to be helpful, but couldn't show me how. So she tried to show me how to download their software (implying that I will know how to fix my prob if I go thru their software). The agent was patient, spend a good hour with me. Turbo did create a case file. This agent wrote a good instruction, on the surface is excellent, and attached the turbo survey feedback to turbo. I spent time to complete the survey then at the end I could not transmit to turbo because of certain error. I tried twice, both was unsuccessful msg to Turbo. I have used Turbo several years. It have been convenient as far as simple correct math, typo form is neat, but seriously tax consequences. Be super careful with them, not just like their advertisement, 100% accuracy, and if you contact their "experts", it's a big waste of your time, Turbo tax experts. Customer service is a FARCE.

TurboTax claims that you got the maximum refund - guaranteed. But if I hadn't found a deduction that I failed to enter, I would have paid $150 rather than getting a $333 refund. The mistake was easy to find when you compared last year's deductions with this year's, but Turbo didn't flag the omission.

After having finally completed the last form, I was so glad to be done. I inadvertently was socked with a $29 fee for processing the refund. There is no recourse. My total cost was $86.97. Next year I will try H&R Block which is free.

I filed my 2014 South Carolina tax return using Turbo Tax. I file a simple 1040 because I have very little deductions. I have used Turbo Tax in the past with no problems until this year. I completed my return and was expecting a refund of $1106. Just received my refund from South Carolina, not for $1106 but of only $432. A difference of $683. According to a representative with the SC Department of Revenue, other tax payers have used Turbo Tax this year there are known errors made because of Turbo Tax.

I tried to use Turbo Tax for the first time and it my last time ever, number is not occurred and after all state file and e-file for each state turns out I spend 160$ which our accounting charge less than that and it's been never problem. After I spend 4 hours on the phone with customer service rep didn't solve a problem with issue I had with tax return. I recommend maybe for some who claim only 1 state but if you live in one and work in the other states Turbo Tax want money for each move.

I noticed errors both on the federal return and state returns. Even though I entered my son's W2s correctly, it did not record his state taxes paid off his W2 and had him owing the state. Then he has joint custody of his son and the IRS rules that whoever gets the year to claim the child also gets to claim the EIC (earned income credit). Even though I went thru the interview questions and answered them correctly,the software told us that we could claim head of household and claim the earned income credit even though he can't claim his child this year. The return got rejected by the IRS saying the other parent claimed the son and the EIC and you can't have 2 parents claiming the EIC when it is from the same child. Turbo Tax said it recomputed the form and was ready to electronically file and when I checked it over, it had not changed a thing! This is the first year Turbo Tax has failed me.

Used this product for the first time this year. Had no problems with our federal form, however, there was an error in transferring information to state form that we were unable to correct using their available resources. I did the taxes myself. It is very difficult to contact anyone as they have hard to find contact info other than what is on their website. I have received no response or help.

My computer used for taxes is fairly secure. It only has Mac Maverick OSX, Turbo Tax, Adobe, and comprehensive virus protection. The first time I installed it the return would not print, system crashed and would only show one user out of three, and upon entering right password the gear would spin and die. Intuit and Apple couldn't fix. So reinstalled everything. Much of antivirus and operating systems from disks before internet connection. Put in Mac OSX Maverick, updated Turbo Tax and Adobe Reader, and had to fill forms out by pen. It didn't crash the system yet the second time. Intuit has very limited Mac printing help on support questions.

I used Turbo Tax to file my Federal taxes online because it said it was free. I gave in on the State tax fee and decided to go ahead since it was already done... There was a choice of paying the fee now or having it deducted from my refund, I chose the easy way and said "from my refund". Little did I realize there was a $29.99 fee for that until I printed out and read the entire agreement. My mistake! I called the number on the agreement and they could do nothing for me. I then went on the Turbo Tax Chat line (since you can't have a number to talk to a real person) and got nowhere! So, I think everyone should be aware of the fee.

I filed my federal and state taxes February 17th. Turbo Tax said and emailed me that the IRS approved My federal on the 18th and my state on the 19th. It's March 11th and I haven't received my taxes in my bank account yet. Turbo Tax said 21 days or less, I'm starting to get really nervous... I paid $96.00 which I think is outrageous first of all, $29.00 for federal, $36.00 for state and $29.00 for deduction fees. WHAT DEDUCTION???? TOTALLY NOT HAPPY!!!

I have used the software for the past three years and so this year was no different, until TurboTax offered a 5% match for any funds put on an amazon.com gift card out of my federal refund. I thought "cool, I buy a lot of books for my Kindle anyway". So I chose to put $100 on a gift card, meaning TurboTax should send me confirmation codes or what not for $105.

A friend of mine used TurboTax to do his taxes. This friend knows taxes inside and out because he work for the bank in all areas of the bank for over 30 years. He happened to have the opportunity to redo his taxes that year using TaxWise. TaxWise gave him a better return than TurboTax. Another friend who paid $95.00 for TurboTax for his 2012 return and what ever checks the software has he screwed up his taxes royally. He forgot to include his social security on the return for him and his wife and he and his wife are over 65. Shouldn't TurboTax ask where is your social security income? Then he entered his 1099R income as wages on line 7. Why didn't TurboTax question a stupid entry like that?

This product is so fragile that after every update it breaks up...Thrice i have filled up entire stuff but it's not working...specially NJ 1040 Schedules A&B is totally messed up...When you enter some data, it inserts another line and then goes there and keeps on doing that....NJ 1040 Schedules A & B is still having the problem...This problem is there since more than 10 days now and nobody from Turbo tax can fix it.

Have used TurboTax for 5 years. This year, they e-filed the correct form to State but when I tried to print, the numbers were all different. They tried to say State had changed their mind to give me a refund, but how many states reach into Turbo Tax and change those numbers???? I straightened it out with State, and kicking Turbo to the curb after 5 years.

In the box 18 I cannot enter $36241.78. It changes to $13,624. Complaints about the same issue are dated even 2 months ago. TurboTax does not care about its product.

I have very happily used turbo tax for 6 years. This year a software error caused my state return to be screwed up giving us a 294$ state return. The state sent me paperwork weeks later saying I owed them 294 before April 15th or they would fine me. After literally 2 hours talking with different departments and being hung up on twice I was told that they wouldn't pay me back or the state because technically it wasn't a penalty, nor could I have back my 71$ because I filed my return therefore didn't qualify for a refund of any sort. After being laid off, having surgery, and with a disabled toddler, it came at a bad time to owe the state 294$ and have customer service acknowledge it being a software issue but not honor their accuracy, or money back guarantee. Also the customer service rep was saying things like "obviously sir you don't understand, I know it was a software issue but were not issuing a refund." Yelled at me, and cut me off when I would try and speak.

I had a question about e-filing/transmitting 1099 forms to IRS. I spent over 2 1/2 hours on the phone with an alleged support person, who frankly appeared to be someone working out of her home with minimal training and a really bad telephone connection. She constantly put me on hold as she emailed her supervisor. She gave erroneous information first, and then said that one cannot e-file 1099 forms with IRS through the Home & Business program, but only by using the web-based filing.

I have used the free version in past years. For 2013, I incorrectly answered a question, and was alerted I need to upgrade to the basic version for an additional cost. I subsequently found out that I did not need to use the basic version. Apparently, the only way to downgrade back to the original version is to speak with someone on the phone. After a 30+ minute hold I was disconnected after relaying that I wanted to downgrade to the free version. I think this was deliberate. I am now on hold again 15+ minutes, but will not pay Turbo Tax for a simple return that others are receiving for free. FYI. I have been a Turbo customer (paying every year for for the tax programs) since the late 80s. Unfortunately, may have to switch to another source.

I went to Turbo Tax, just like I do every year, and checked my eligibility for the free product. I qualify. I began my return and was almost finished when I was told I had to upgrade to Premier. I have the exact same situation as last year, but this year TurboTax wants me to pay. I decided to go ahead since I was almost finished. Then I was hit with the charges: $49.99 for the Federal and $36.99 for the State (I am in a free file state). Pretty hefty fees for free. I will be redoing my taxes with another program if my phone call to Turbo Tax isn't satisfactory.

I have used TurboTax for years. I have always had a home business, and I have always purchased the Deluxe software. For my 2013 return, I entered my vehicle on the correct screen, and said I was still using it for business and that there was NO trade-in when I purchased the vehicle. The software keeps reverting back to the YES there was a trade-in. I have deleted the vehicle, re-entered it, same story. I called Customer Service, and after an hour and a half on the phone, I was told I had the wrong software, I should have had Home and Business. I explained I had ALWAYS used Deluxe before, but she told me the programs had changed. She was very nice, and sent me a Free download for Home and Business. And guess what... IT IS STILL DOING THE SAME THING. Definitely the last time I purchase TurboTax.

I used to be a tax preparer for H & R Block....It was a GREAT EXPERIENCE for me. But this year Turbo tax is JUNK....I did my son's 1040, single PT job School, under the minimum....guess what....he had to pay for his 1040. Years past he did not have too. Did my daughter's, her AGI was under 3K.....guess what....she had to pay for her 1040 .....she got her refund but they did not put it thru her bank....She had to pay an additional $$ for having a cashier check made out, AND....it came from a difference bank, which charged her $$ for using their bank???.....She was set up with BMO Harris all these years nothing changed.....go figure....IT'S JUNK.....Now I have to do mine.....I'M NOT USING TURBO TAX-----IT WILL BE SOMEONE DIFFERENT.----I GUARANTEE IT.

They guaranteed a return of $706.00 from the State of WV. I received $6.00 because they put the wrong information twice on the return. Further, they guaranteed a return of $952.00 from Federal and I received $151.01 because Federal said I would get $252.00 but they took $68.00 for filing and $29.99 for banking(?). I have been in four conversations with their people and have been informed that I will not get back the total of $100.99 they deducted from Federal because the guarantee they have does not cover my situation because I did not have to pay any penalties and their GUARANTEE doesn't apply to me. I feel strongly that they should return the entire amount of $100.99 they took for doing me wrong. This was my 5th year with them and never again. Thanks for being here.

Horrible experience with turbo tax this year. It seems like the software got added a lot of information and when called to request help the customer service people are not trained to solve any issues..Waste of my time. Never again. The the second issues is the bunch of specifics asked when filling out a 2106. The software is not requesting enough information to fill out the form then I had to deal with more that 15 errors. So basically was like filling out the form in raw perspective. Not easy at all.

I haven't been able to get a solution to filing my Georgia Return. I never got an email telling me there was a problem with my Georgia Return, I just wondered where is my Georgia Return and I go to the site and says Rejected in one page and Pending on another. Turbotax can't explain it and they don't have a solution except to print and mail it. Well if I had gotten email on February 3 like I did for my Federal I could have done this already. So disappointed in them, last year I had problems with my identity. I won't be using them next year.

I've used Turbotax for three years now. I've always had little annoyances with the software that were out weighed by the good points. Not so this year. Here are a list of the problems with this year's version.

I've used Turbo Tax for many years to do my taxes. Always went fairly well. Until 2014. It appears Turbo Tax made some changes that are dishonest at best, pure stealing at worst. In filing my taxes this year I accidentally clicked on their more expensive "premier" product. But as I don't own a home, have rental income, and so forth - I don't need that product. The basic or deluxe (and cheaper) product would be fine for me. However, you cannot downgrade to a lower product. Your account gets tired to a particular product and Turbo Tax will not allow you to ever downgrade. You can only upgrade. Odd, so I called customer service. I am sure they guy was trying hard, but he was not able to switch my product either. The workaround is I will get charged for premier but after that, I can submit a request for refund to deluxe level price. No, thanks. I simply took my business to a different online tax company and started over.

I'll be nice and say that TurboTax's Customer Service staff is a bunch of amateurs. I had to make 5 calls before a problem with a State Tax form was resolved..and even then, the Rep told me to hit "Continue with Errors"... and then, TurboTax charged me to e-file the State form, even though I couldn't e-file because of the 'error.' (After I printed the form, it turned out a box that TurboTax said *had* to be filled-out, didn't.) Three of my calls were never returned (including one who I'd given permission to access my information... Lord knows how that'll haunt me in the future). A fourth put me on hold for 45-minutes ("It may be a problem with your Mac," she said, before she went to find IT. What is this? 1989?) Hey, if you've got simple taxes, TurboTax may be for you. But I suggest you think about signing up before you descend into hell the way I did.

I have used Turbo Tax for years. They have now changed their entire method of inputting information, and EVEN THEIR OWN CUSTOMER SERVICE REPRESENTATIVES ADMIT THEY ARE HAVING PROBLEMS WITH THE SOFTWARE. I have spent the last three hours on the phone with Turbo Tax and they cannot solve the problem. I have to finish my taxes in the next two days or so, or I cannot complete the FAFSA and my family could lose any college funding we might be able to receive. I am unable to understand why Turbo Tax's own techs can't figure out the software. How do they expect us to do so?

I filed my 2012 taxes using TT online premier as I have a renter in my home. I took my taxes to a tax professional this year and they reviewed last year's returns and found some startling issues. Turbo Tax did two things wrong. 1) They counted items such mortgage interest twice. 2) They allowed me to take a rental income loss which increased my refund considerably. You are not allowed to take a loss on a rental property if you occupy the space with the renter, which I do. You can only zero out your income and no more than that. This information (the % occupied by my renter, etc) was recorded during the TT process - it was very clear that it was shared space.

I have done taxes at HR Block for past 7 years and no problems. A friend told us how he used to go thru HR Block also until he tried Turbo Tax and got a lot more back so we tried Turbo Tax. After paying the 100$ fees it was accepted. Three weeks later it shows deposited into our bank thru Turbo Tax website and IRS but yet no money.. Called IRS, apparently our checking number was put in as our social security number and routing as Turbo Tax... Why you might ask? The IRS representative said this is what tax companies do for first time customers so they get their share and then deposit it in to the customer's account.. Our taxes clearly show our bank numbers, not Turbo Tax's... What this mean? IRS said you will receive a paper check in 4 to 6 weeks because what they received as bank info wasn't even ours! The heck with you Turbo Tax... never again... And I'll be sure to tell all my colleagues and family and friends how my first experience with Turbo Tax was!

I logged into Turbotax to obviously file my taxes. I got to the end and was all excited, and then an offer came up. It was something along the lines of: Get your refund faster by filing them together for $36.99. They only gave two options. Yes and No, delete my state refund. I was told to select no, so I did and continued to file my Federal thinking the State would just come back up later. To finish filing my Federal, Turbotax charged me $21.00. It wouldn't let me go back in to file my State. It just kept taking me back to that stupid offer, so I just clicked yes and it went ahead and filed my State, and STILL charged me the $36.99 PLUS the $21.00 that I had just paid. This is the last time I use Turbotax. I told my S/O about what happened and he's not going to use Turbotax this year.

I have spent over 10 hours troubleshooting issues with TurboTax Online. I am getting caught in an endless loop during the "Error Check" process. Out of those 10 hours troubleshooting, over 3 of that has been with a TurboTax representative, and they were not even able to help. All they did was apologize and give me a code to file for free. The code is useless if the system will not let me get past the "Error Check" portion.

I requested direct deposit on Federal and State taxes. When I checked IRS website it said my Federal refund was being mailed. I called Turbo Tax and finally got to talk to someone after about 45 minutes on hold. The lady I talked to said I clicked on send a paper check. I told her that was not correct because I entered my bank information in on Federal side and it automatically transfers information to State side. She told me that I did request paper check and I again told her I did not that they must have a glitch in their system. I even told her that Turbo Tax said I would get refund direct deposited. It showed direct deposit for both Federal and State before I transmitted my refund.

For the second year in a row the software malfunctions. While they are trying to help it is apparent that this is a much wider issue that they cannot fix. I am fortunate to have access to several computers with different configurations and the same error occurs on each. I will not use their products again.

I found Turbo Tax Online Freedom Edition 2 years ago online. I used them for 2011 & 2012 tax returns and I was very satisfied with the service they provided. My spouse normally brings in some extra income by baby sitting or some other odd jobs. Her income requires a schedule C-EZ or a schedule c form for business income. These forms were included in the Turbo Tax Freedom Edition for my 2011 & 2012 returns. I jumped right in this year and began the tedious process of entering the info into the online Turbo Tax this year.

I have filed with TurboTax for the last ten years with no issues at all. This year, there were all kinds of problems. After inputting all of the W2 information, I was told that I had entered no data, and ended up entering the information 3 different times. This happened on several of the pages. I also had trouble entering my dependents' information. Whatever changes they made to this year's software were not successful. I will seriously consider switching next year. Although I was able to complete the process and receive my refund, I was dissatisfied with the process which was a lot more complicated than past years.

I filed my taxes for 2010 in April of 2011. Once I received confirmation that it was accepted, I printed off all required paperwork to keep on file and I wrote checks, cause unfortunately, I had to pay. My checks cleared to the IRS as well as the State of Ohio within 3 business days. 18 months later, I receive notice from the IRS that my taxes were never filed/received. Of course I panic, dig out my proof of filing electronically, made copies, and mailed all info to the IRS along with the copies of cancelled checks. They sent a notice to me that they had received my copy but since they didn't receive the original filing 18 months previous, they charged me a "failure to file penalty" of $310.50.

2013 TurboTax has to be the worst format I have ever seen. Took 4x longer to do than previous years. After filling out itemized deductions took forever trying to figure out if that was being used or the standard deduction. Can't see the electronic 1040 to review unless you pay first and that's after going through all kinds of sales junk to buy useless add-ons.

Someone logged into our account and filed our taxes using their email, account, and routing number. We called Turbo Tax immediately following the occurrence and multiple times thereafter. They kept telling us there is nothing they could do and we would just have to wait and see if we got our refund. Our refund was deposited into the thief's account yesterday. I called Turbo Tax yet again last night and the response was "You will have to contact the IRS. Your account information could and should have been changed when you initially called, but since it wasn't, there is nothing we can or will do for you." The IRS says that they simply follow instructions from Turbo Tax, which is correct. Turbo Tax will not assist and has not assisted. They do not care that someone hacked into their system and identity theft and tax fraud occurred. Everyone needs to know there is security issues within Turbo Tax. Your information is NOT safe!

Folks! Double check the amount of tax you owe based on taxable income. Turbo Tax has been putting incorrect due taxes and made me over pay by 2k last year... Now I have to file an amended return to get the money back. Go to IRS.GOV and check the tax table to verify the income tax you are suppose to pay based on your taxable income... Then never use Turbo Tax again.

Having used Turbo Tax for years I assumed that the premier addition could guide me through the sale of rental estate. What I found is their inadequate instructions to establish a Basis, or Adjusted basis. It automatically added past depreciation $52000+ when actual was 1500+. As a result I have to go to a tax professional to file correctly. Very upset, won't make the mistake of using any of their products again!

Soooo....people filed their taxes online after me and got their refund already....I'm pissed to the max....I think it's because I didn't do my state tax this year with you guys....I'm pissed off....and guess what....I'm going to Jackson Hewitt next year and forever after this year....Everyone that filed with Jackson Hewitt this year that I know already got their refund back....This is it turbo tax.....You guys officially suck....No more of my business.....Jackson Hewitt.....Here I come.....

I have a pension, which they mistakenly put as earned income three years in the running. This year all my pre-saved info showed correctly that I had not earnings, when reviewing past returns I realized they put that money in the wrong box, and now I may be liable to repay those refunds.... Turbo tax free is a total rip off.

When I completed my taxes on 2/3/14, TurboTax told me I had to hard-copy file my Mass. state taxes. No explanation; just a line at the bottom of their "filing instructions" page saying I could return to the site to e-file. That didn't make much sense - why couldn't I e-file right away? Why would I have to return to the site? But I figured I'd have my paper W-2 pretty soon and it wasn't a big deal. So I printed my Mass. tax return and waited to receive my paper W-2.

I have used TurboTax for a number of years without a significant problem. However the 2013 software/updates have completely wiped out ALL my tax copies/records all the way back to 2007. Here is how things unfolded:

When I prepared my return, I checked the box regarding Direct Deposit into my checking account. I inputted my routing and account number. Few days when I went into "Where's My Refund," lo and behold I see where my refund will be sent BY MAIL! What? I see similar problems regarding this from other Turbo Tax users. Unfortunately it's nothing I can do at this point. I will NEVER EVER use them again!!

My son's tax return process got hung up at a screen which said "Oops, you've been bumped from TurboTax. Just sign in again." And when I signed in again, using his user name and password, I was told I had the wrong user name or password. Then I would ask for a password reset link to be emailed to our email, and I would be able to reset it and enter the site. BUT then when I had "logged in," and clicked on continue 2013 return, I got the "Oops" page again. Every time I signed back in, his password or user name was "wrong" again. I would have a password reset link sent - - - - - over and over and over. Every single time I tried to continue with his tax return, the same problem.

I have been a loyal customer of Turbo Tax for 20 years, always give it high ratings. This tax year (2013) there seems to be a problem if you have a deceased individual on your return. It appears to be rejecting a high majority of these returns for numerous consumers, according to the TurboTax website. Very frustrating to deal with not being able to file my return (even though all has been verified as correct; including calls to SSA and IRS) electronically, as a result. They need to get this fixed.

I file my taxes through TurboTax today and when I got the result it was a lot lower than last year. Went back to a different website and plug in the numbers and I came up with almost $500 more what is TurboTax missing. When I look up on TurboTax while my return was so low they explained to me that it was because I made more this year therefore have to pay more taxes. I'm at 11,000 dollars last year, 12000 this year. Now I have to amend my return, thanks turbo tax.

There is either a problem with PIN numbers or inadequate explanations of how to use same. I have used TurboTax for a number of years without issue. This year, not so much. After my first rejection, both state and federal, I followed all instructions. I did call the IRS for a new PIN and was advised that I did not need a PIN. This does not square with the Turbo Tax program. I tried again, no joy. Luckily the post office is still in business since that appeared to be my only option left. It is beyond me how something so simple could get so screwed up. I may look for a different software next year.

The system requests information about HSA contributions and then files the information as an excess contribution. Once I filed my return and saw what had happened, it was too late. Now I have to file an amendment. This is a major problem that needs to be corrected. I filed a complaint on the Intuit website and told them I would not be using TurboTax in the future until they get this resolved.

This is the fourth year doing business with this company. The last year they messed up my state returns and told me I was getting a refund when in fact, I owed the state money. This is only one of the problems, they offer a "Net spend Premier" card that has the absolute worst customer service. They told me I wouldn't be able to access my money unless I sent some company in India a photocopy of my Driver's License, Social Security card, and a bill with my name and address on it. Why in the hell would I have to send them this information after I had to call and confirm my Social Security number, my address, and my full name? I am never using Turbotax again, they always mess my taxes up, they claim to be free when in fact their fees end up totaling over 200 dollars for something you can file for 70 dollars at H&R Block. $30 per state plus an additional $30 to wire your money to your account? What a load of horse **.

I did my taxes with Turbo tax, second year, and I have to file an amended return as I got screwed (almost) out of 1200 dollars and the system messed up both states returns! The software is so messed up for the first time I was to pay 7800.00 dollars to my state return as the system is broken and isn't crediting my other states taxes paid. And the credit for dependents isn't crediting my return for 1200 dollars. I ended up going to a competitor and re-doing my taxes to correct them and now have to file amended returns to the feds and the states costing me 57 dollars for the first time to turbo tax and 28 bucks to their competitor to do it right! And I wrote them about it and forget trying to get them to fix it. Amend your return.

I have spent six hours reading FAQ's, other comments and suggestions. I have called support and was on hold as caller #7 in the queue and waited an hour before I hung up. I have used TT for approximately 15 years and have never had a problem until this year and it looks like I am not the only one. Why isn't someone fixing this issue?

I have been using TurboTax for the last three years. I rated them a 10 this year before my return was rejected three times. When I tried to correct the same issue for the 3rd time, it states that there was nothing to file at the time. The IRS is closed, how can they reject my return at 8 pm within 5 minutes of me filing when the very first time I had to wait 24 hrs? I sure hope this isn't a scam. I am still on hold (for 16 minutes now) and no one has answered from this company yet.

I have been using TurboTax for a few years and it was easy, and you knew what you were paying for. Now, this year is hell; and they have the nerve to charge for state taxes on a state that doesn't do state taxes - Florida. And they keep on rejecting my refund even after they have error. Checked it many times and they keep on wanting to charge me more each time. They need to have the people from before because these jerks are only screwing and scheming.

I have used TurboTax for YEARS and all my family and in laws come over and prepare their taxes using my computer on TurboTax. This year my Brother in law and I were working on his taxes last night and when we began the process, just after log in in, the software asked us to "click all that apply" and they would help "choose" the product right for him. This was a new option I have not seen in the past. He clicked single and own a home. Then it just said "we've decided Deluxe is right for you". We could not get out of deluxe and get back to anything that would let us choose the free edition.

I have used TurboTax for years and it has been great. This year there was a new box to check if you wished to purchase their audit services for $39.95. I DID NOT check that box. I then zipped through checkout, choosing to have my fee deducted from my refund. To my great surprise, today I get an email confirming my purchase of the audit services and it will be deducted from my refund. I researched on their site this problem and found a answer that for California the charge is bundled, even if you DO NOT choose to purchase it - you have to actually manually remove it at checkout. Is this ethical or even legal?

This company offers a yearly subscription, provide a credit card, pre-pay and a yearly tax program download is provided. However, when downloading, you are directed to the buy products webpage and may inadvertently repurchase the prepaid product. You may only notice this if you pay close attention to your bank statements. This lack of transparency in a company entrusted with confidential personal information is not very reassuring.

I will never use them again. I put down for both my Federal and State Taxes to be direct deposit. The web site said that both are filed and with direct deposit. When I downloaded the info to save my forms, the forms said that I would receive my Federal Refund in a paper check in Four to Five weeks! I was so upset! I called them and waited forever; they had no answers; told me I could call the IRS when my forms were accepted. I don't think the customer service rep had any idea of what she was doing!

After filing my taxes without incident. I filed my daughters and it was rejected because I refused to purchase from Obamacare because my daughter has privately funded health care. Upon trying endlessly to get live chat going unsuccessfully I found a phone number to call. The wait was over 40 mins, no big deal. Then I was put thru to someone who said, let me connect you with health care; it's a minimal wait. The system then came on and said "there are no callers ahead of you. Your wait is less than 1 minute." After 40 mins of wait time the line was DISCONNECTED. This customer service is below substandard...it was annoying enough to NEVER use them again. No help, no explanations, long wait and a disconnect. And I am paying these people. I'll tell everyone who will listen. You have a question about your tax return from turbotax? You are on your own. Worst tax preparation I've ever used.

My return was rejected due to an error with PIN. I obtained corrected PIN but it will not let me back into the system to make corrections. It did not let me print anything out prior to this step. Can I give up on TT and purchase another brand? TT used to be very good, but the whole system is not near what it used to be...

I got Turbo Tax Premier. I went through the program and got to the filing page. I didn't want to pay to efile my state tax and thought that I would be able to print it and mail it myself. I didn't see this option so I called them and asked how to do this. I was told to delete the state tax and I would get an option to print the state later and I would not be charged. I never saw this option. I called again and was told that I had to pay the same charge to print the state as I would to efile it. In other words I had to pay an extra $37 just to be able to print my state tax return. This was after I had already paid to efile the federal tax return.

First, let me say that as far as the job TT does, I have no problems with them. My only complaint is with their fees. I have used TT for the past 3 years (this being the 4th). I got the screen asking me to select some options so it could decide which version worked best for me. After my selections, it recommended the Federal Free Edition. It should have because this is what I'd used the past 3 times. Also, I should point out that if you select the free edition, the charge for filing your state return along with your federal return is 14.99. This was fine because state returns are never free.

My income for this past year is well under $20,000, but when I went to enter the income from a sale of stock valued at $150, TurboTax insisted that I had to buy the Premier package for $49.99. I've used this tax software for many years now and I've never had this problem before. Obviously they've created this new rule to bilk poor people like me of whatever they can, as people with more complicated investment income would most likely use an accountant anyway. It's absurd that it would cost me $50 to report an additional $150 of income. At that cost, why wouldn't I go to an H&R Block or find a cheaper online tax service? Additionally, they are on the list of services a person making under $58,000 may use for free, according to the IRS website. It seems fraudulent to make that claim given my experience.

Turbo Tax advertises that it can "easily import prior year tax data from TurboTax and other tax software brands." The CD program (Mac) has a feature in it that implies that this will happen if you have your prior year H&R Block At Home return available in PDF format, but it doesn't work. I tried communicating with TurboTax via chat first. The chat representative was completely ignorant with this claim and told me it was impossible. I tried calling on the phone but gave up after 30 minutes on hold listening to horrible music. The FAQ on the website does not exactly cover this question. Instead, it basically says that importing PDF files is, in most cases, impossible. One of the reasons I switched to TurboTax this year was that claim, along with the reviews I read stating that TurboTax is the best tax prep software. I haven't used it to prepare my 2013 taxes yet, but the first claim it made is definitely false. It makes me wonder how many other claims are also false. Beware!

I filed with TurboTax because my wife has been filing for years. I did free fed non-FFA. I was charged for state. I called and called. They never gave refund. I was getting 394. They took out 60.00 and change. They are really bad. Customer service is bad. Mind you I did this a year ago. They kept my money. Please beware, do not use.

I have been notified by IRS that for both 2011 and 2012 my reported Retirement Income tax was incorrect. I retired in 2011 and have used turbo tax for many years, I was quite surprised to find the program incorrectly entered the correct taxable amount of my retirement income. I think this is the fault of their program and should not be held against consumers whom used turbo tax an approved IRS tax filing program. I have not heard back from turbo tax after posting my dismay on their community board.

If you have a child who is disabled and pays for more than 50% of their own support TurboTax does not recognize that this child qualifies for the EIC (Earned Income Credit) calculation credit. TurboTax will let you complete and file your return leaving you without the additional credit that may be as much as $2000.00. I have previously reported this problem with no response. It has now existed for several years. Taxpayers who have disabled children should review previous year returns to see if they should file an amended return.

I ran into two granular issues with multiple year TTax filings that cost me considerable additional tax with penalties. The first was a backdated 5 year recoup by IRS, after an audit where I had to fly on and present evidence, caused by a limitation on carryover period for business loss. At the five year anniversary, with debt carried over, IRS collected all taxes due. Had I not entered the debt in Year 5 I would not have had to pay $3700 on a $5400 debt. My issue or TT's...you decide. A simple warning msg from TT would have helped. Second was IRS HAWAII State claiming TT allowed mortgage insurance deductions at Fed level which are not allowable when filing Hawaii State taxes. Audit trip was 2 hrs away and, according to Hi IRS, a TT program error. When filing directly from Fed to state, a correction based on Hi tax regs critical. Cost was $2317 tax and penalty from 2010 and 11. TT a useful tool...I have now paid to learn that it is best to have a hardcopy filing reviewed ... or face prospect of audit(s).

I have used Turbo Tax for the last 5-6 yrs and every year it gets worse. What they do is somehow get you to fill out your info with the basic 19.99 version. Even though you think you are using the free version. Then once you're finished they tell you your charges. Who wants to do it all over again? Well I tried and it just continually takes me to the Basic 19.99 version as soon as I sign in. I'm over Turbo Tax and their deceitfulness to consumers.

Recently, the IRS disallowed an excess social security tax credit from my 2011 return. I called Turbo Tax, briefly explained the issue, and without hesitation, their support person told me that I had incorrectly entered both my W-2 data and my wife's W-2 data under one social security number. I stated that I believed that was not possible, but if that were the case, the alleged 350 error checks that Turbo Tax ran should have flagged a mistake of that magnitude. The support person became nasty when I suggested that Turbo Tax was culpable for possible software coding errors in their calculations. I encourage everyone to take his or her business elsewhere.

Been using these "free" jokers for years. Never had problems till now. Did both my state and federal. Got a refund of several thousand from the feds. Ended up owing the state of Michigan. Opted to pay with a credit card, rather than pay to have them take it out of my return. Thought all was good. Now, I'm getting nasty grams from the state for the money. Was able to track the transaction down with my bank. Turns out they sent it to the feds instead. The ones who I had a refund of several thousand. This 180 bucks now is $350 with fees and interest. It has also been sent to collections. This was Turbo's screw up. I feel they should pay the penalty. I can't even get anyone on the phone. Emails... unanswered. These guys suck. Feel lucky compared to the horror stories I've been reading. So when does the class action start?

Form 4562 is saying I claimed a property for 2 million dollars for two different tax years and this was brought to my attention yesterday by a lawyer?? I have never owned a house or property? What do I do, I can’t even get a hold of anyone at the IRS?? The phone number has a message saying they are not available?

TurboTax offers free e-file but during the last two years (2011-2012 tax years), they have changed the prompts to be deceptive. The prompts makes you believe you are doing the free version but you have been switched to the paid version and at the end when you try to file you are asked for $19.99. There is a class action out against TurboTax for deception not on this issue but another issue.

If you want to feel like a beginner, use Intuit Tax Online. This is 2013; however you would never know it to see their software. The format they have chosen is very awkward. It has no similarity to the forms. You fill in boxes. Very difficult to get continuity in relation to what you have been using. Why they have written the program like this is anybody's guess. Since you can efile their regular Turbotax using the appearance of the regular tax forms, IRS will certainly accept that format??? I have been doing taxes since the days of Reagan & the tax restructuring in 1986. Sad program.

In 2010, it messed up my HSA and the IRS kindly sent me a correction, with a check in my favor. This year I waited till September and was that smart? As soon as I started TurboTax, it downloaded several important fixes that were not fixed until after April 15. NOTE: Intuit does NOT inform its customers that they may need to re-do their taxes. They leave it up to you to fend for yourself. My most effective tool: I wrote a complaint to the president of the company two years ago, and I got the kind of help I needed, plus a free copy of the 2011 version. However, they do not fix their problems permanently; they just put it on the market.

I've used TurboTax for over 5 years now. For the last 3 years, I've had problems with it saving information I entered in federal and state taxes. This year it failed to save the status of my daughter attending college and the information I entered to receive credit for my property tax. Each year, I ended up spending more than an hour on the phone with a support person correcting. For me, this is three strikes and you're out. I can't understand why their software doesn't save what you enter.

I have used Turbo Tax for the last five years and swore by their service, until today. I received a letter from the IRS stating that some nontaxable income was not included in my 2009 return, so I needed to pay it because they overpaid me on the renter's rebate. I looked at my return and found that my return, indeed, says that I did include the nontaxable income. I called the IRS back, but they said that their return does not have it and that I should call Turbo Tax.

I used Turbo Tax for a couple years then got wise that there are free programs that do just as well! This year I opted to use a free one and I made out pretty well. I sign on my checking account this morning to see that intuit has debited $80.23 from my checking. I start calling and can't reach anyone until 11 am (different time zone). The person on the phone is not American so I have trouble even understanding him. He wants me to give him all my checking information. I tell him I am not comfortable with that and he tells me then he can't help! Really because if you have my info and obviously you do because you took money from me, why do I need to give it to you again? Something smells bad here!

I'm an expat in Kenya, claiming the foreign income exclusion. Downloaded the Premier edition in late May. While filling in the blanks, my return suddenly went from a refund to owing over $7,000. I finally tracked down the error (using the forms), and then did the 1st review - passed. Then did the 2nd review and passed. Then tried to e-file and TurboTax found 4 errors it had missed in the two reviews. The error messages were less than helpful (e.g. FMV of other property, etc). Took half an hour to discover that my return needed a $0 in two places! Then I tried to e-file again, only to be told that I had to download a new copy of TurboTax.

In past years I have always printed my tax return on Turbo Tax and mailed it in. It has always been simple with clear instructions. This year I could not find the method for printing the return.

TurboTax interrogation asked me in the Business section if I planned to make a contribution to my Traditional IRA. I said yes and entered the amount which the software allowed and made the contribution after filing the return but certainly before April 15. Afterwards, I find out that my contribution to my Traditional IRA was classified as an SEP contribution which was not mentioned at all in the interrogation. Other areas in the business section were referred to as SEP's, but not the Traditional IRA. The contribution was not deductible and the resulting change cost me $6000! Thanks, TurboTax. Please draw your own conclusions and use them carefully, if at all!

MI has two different forms for claiming the homestead property tax. Turbo Tax printed one page from one form and one page from the other form. MI bounced the return. It was refiled with the correct forms and is now subject to an audit.

We use Turbo Tax every year. We moved this past year, and while I updated my address, I realized too late that I did not update our new bank information. I read about what would happen if they tried to direct deposit my refund and sadly realized I'd have to wait for a paper check when the refund did not go through to our old account. Well, lo and behold, our refund showed up in our brand new account. In addition, Turbo Tax was supposed to deduct their fees directly from our refund but said they did not and are now sending me emails telling me they are going to debit that very same account. How in heck did they get our account information? Not only that, what right do they have to debit a checking account that I never gave them authorization to use? Really distressing to say the least. I will not be using them again.

E-file rejected multiple times with no content errors - I ended up printing out and mailing paper copies… kicking it old school. Never buying Turbo again!

The figure Turbo Tax gave my daughter as her refund and the figure that Turbo Tax tiled with IRS are different by about $2,000. She has tried many times to call Turbo Tax, but gets nothing but attitude and no help. They try to blame it on IRS, but it clearly shows that Turbo Tax was the one that messed up. Couple of months later and my daughter still can't get Turbo Tax to even look at the problem. She actually went to another site and did her taxes again (without filing them) and sure enough, the correct amount due her was exactly the same as Turbo Tax showed on her hard copy paperwork - not the wrong figure that Turbo Tax sent in to the IRS. What will get their attention?

After I had completed everything and received the message from TurboTax that everything was fine, I tried to print (unsuccessfully). When I attempted again (unsuccessfully) to go back to my saved files, they were gone. I restarted TurboTax and still not there. So I redid all of the work. The files saved and I was able to print them, but I still couldn't e-file. I received the message that my saved files were corrupt! I was out of time to enter all my information again and when I restarted for the 3rd time, again all the original information was completely missing. So I tried to file an extension. However, it wouldn't allow me to complete the NYS extension form. I attempted this process 3 times as well until I ultimately had to go to another online site to e-file an extension for both federal and state. Accordingly, my filing was late by 14 minutes for the state and I will pay a penalty for this!

After using TurbotTax for my 2011 tax return, Intuit sent me a CD for my 2012 return. My income is limited to social security and a small dividend. My income does not register on tax radar. After installing the CD and answering a couple of questions, I was directed to pay $59.99 by credit card to continue the process; which I did. While finishing the forms, I was directed to the free Turbotax return for people with no itemized deductions. However, the e-filing would cost $27.99. To complete the e-filing, I would have to pay again by credit card; which I did. Intuit did not provide a summary of charges or even an explanation. My credit card was charged $27.99 on March 22 and $59.99 on March 23.

I used TurboTax to file my 2010 taxes. My husband withdrew $110,000.00 from his retirement as he had become disabled and had filed for but was not receiving disability yet. TurboTax asked two questions (1. Do you or your spouse receive disability? My answer - No! 2. Did you or your spouse leave work due to a disability? My answer - Yes!). TurboTax entered the $110,000.00 and the $22,000.00 we paid at the time of withdrawal in federal income tax on the appropriate lines. Then on the calculation line, they entered $11,000.00 as the amount we were required to pay taxes on.

I knew I had to pay additional Fed tax. I had all the forms filled out and passed the reviews. I waited until April 14th to e-file. Return was rejected. I followed T-Tax instructions and resubmitted. It was still rejected, and I saw that many others were having the same problem. Their help page was a joke. So I had to print out Fed and State returns and mail them on the 15th. I have used this product for over 10 years but will not be using it again!

I'm disabled and have no income other than my Social Security. I filled out my tax forms using Intuit TurboTax software acquired from the Mac App store and they won't even let me print my forms without paying them $64.99 - and that's not including any e-file fees! I'm going to the store and getting another product at 5:15 pm on the 15th!

Last year I had a good experience with TurboTax, this year, not so. I used TurboTax to file my 2012 Federal Income Taxes just yesterday. I entered their site by going through a link in my Charles Schwab account (like last year). This was convenient because they pull information (dates and numbers) from the brokerage account and fill them in the proper forms. All seemed to go well. I did a quick online review, paid by credit card, and then submitted the 1040 with electronic filing.