Intuit TurboTax Reviews

I used online Turbo Tax for my federal return in 2008. I received a refund. Now, the IRS has sent me a letter stating information was omitted and I now owe them $550.00. This is not right. I fully answered all questions that were asked and the information was determined to be correct by their "error check". Turbo Tax's position is that it was my fault. It makes no sense and I will never use their service again.

I prepared my 2008 taxes through TurboTax. I received a notice from the IRS that what I reported in my returns did not match what was reported to the IRS. I went back and checked my tax documents, and was not able to find the discrepancy. There has to be a glitch in the 2008 Turbo Tax software.

I had TurboTax do both my federal and state tax return for 2008. In July 2010, I received a notice from the IRS stating I owed $1,265.00 for my federal taxes!!! I tried contacting TurboTax to get a few questions answered concerning my 2008 tax preparation. The individual I talked to at TurboTax stated "we only report what you have given us! You should have paid the extra fee to cover this problem". I am retired and I declared 37,600.00 on my tax form, which was money drawn from my retirement account. But for some reason TurboTax tables online shows 2678.00 and according to the IRS should have been 3878.00. So with penalties, it is now 1265.00.

I used TurboTax to figure my 2008 Federal and State tax returns and I received a notice from my Georgia State Department of Revenue that the amount of deductions on my State return did match my Federal deductions for that same year. I went back and double and triple checked. I printed out both and they matched as they should. I sent these copies to the GA Department of Revenue and showed them that there was some mistake!

I just received a letter from the State of MI regarding my 2006 return owing just shy of a thousand dollars. This is due to a return I paid Turbo Tax to do correctly but they did not do correctly. I am aware that the 2007 returns were grossly incorrect as well, making me owe thousands more than the initial return stated. It was caught by the state immediately so there were no large penalties and interest due.

TurboTax calculated state taxes for four years on a qualified tax exempt pension. After finding the error, amended state returns were filed. Living in one of the most money-strapped states in the nation, at this time, who knows when this overpayment will be returned to us. TurboTax may be easier to use than dragging the paperwork to a preparer, but I will not use them again. I could certainly use the almost $10,000 in overpayment.

I used TurboTax to file my 2008 return. My wife received money from her mother’s retirement account when she passed away and taxes were taken out prior to filing taxes for the year. We enter the amount that was in the account and how much was taken out for taxes from the form 1099, but the amount taken out for taxes did not appear on the tax return when filed. I now owe the IRS $1500 and TurboTax says that since I can't prove it was program error then, there's nothing they will do.

I used Turbo Tax thru the IRS website to file my 2008 tax return. I received a notice from the IRS yesterday, telling me I had an error on my return in the amount of 500 plus dollars in their favor. I checked and I entered my earnings, distributions, and interest correctly from my W-2' and 1099's. IS Turbo tax obligated for any of the error? Thank you.

Turbo Tax 2008 doubled the taxes in Schedule A, resulting in an error. I owe $4500 to the IRS that were not reflected on the 1040 I filed using Turbo Tax.

I received a letter from the IRS stating that there was an error on my 2009 federal taxes. I should have known better, but the automatic calculations of TurboTax leave no margin other then entering requested information into designated boxes. I am not sure what extent of damages that I will have to repay, but the bottom line is that I will never trust TurboTax again. It's so sad that such a once reputable product is now flawed and unworthy!

IRS is now saying I owe money because of a miscalculation by TurboTax. We are on Social Security because of the modified AGI plus fifty percent of benefits are greater than $32,000. I entered all the income and your software did the calculations and the IRS says you are wrong. Help. Must pay taxes and penalty.

I used TurbowTax 2008 to do my taxes. I just received a letter from the IRS saying I owe $2800 for 2008 because the return showed a deduction of $13,000 Federal Tax withheld by my employer instead of the $10,500 I entered on the form. I tested the withholding field by changing the amount and, again, the wrong amount was transferred to the 1040. I'll find another program to use next time and I'll be sure to double check the information transferred to the 1040.

Just an update, I have a small claim against Turbotax for not calculating my retirement income as taxable both in 2007 and 2008. Now, I owe the IRS over $14,000 and the state $6,500. Bob the VP of Intuit says this is not a legit site and complaints here are just people complaining. Don’t give up. File a small claim against them. The online software version does not put retirement income in the right place.

Turbo Tax did my taxes for 2009, federal and state. In June of 2010, I received a message from the State of Wisconsin that the report was incorrect and I owed $152.00. I have tried to contact Turbo Tax, but there does not seem to be any way to do it. I am a senior citizen raising a child on a limited income and the State is now attaching my wages for this tax problem.

I received a letter stating I owe $3602 for 2009 taxes from IRS. Apparently, Turbotax doubled the over-withheld social security taxes. I have to email them, to no response. I have searched for a phone number and there is none. I have looked every where for a good address. I will never purchase this product again!

I just received a bill from the IRS, against my 2008 taxes, which I filed using Turbo Tax, as I have done over the last decade, with maybe one exception. I owe money and interest, because my husband's, and my social security withholdings, were reported incorrectly, as if we had overpaid (Max SSI withholding is approximately $6,400). This usually happens if you have more than 1 job in a year, which neither of us did.

Just rec'd letter from IRS stating that we underpaid 2008 taxes by not claiming pension income from form 1099R. Pulled my e-return and see that it was entered as income but was calculated by TurboTax as not taxable. I run the audit scan every year when I use TurboTax and there were no issues/no red flags. What happened to their guarantee to backup their product in cases of software error such as this. Owe and additional $563.00 plus interest.

I received an e-mail message that said that many of the Turbo Tax customers "may" have double reported Medicare Part B and Part D payments for the tax year 2009. I checked and I had double reported those amounts. They suggested that they check 2007 and 2008 as well. The same thing happened in all three years. I think the problem is that when working on 1099 reporting, we are asked about the form that comes from the SSA and directed to place that amount in a given box on a given worksheet.

I did my 2008 taxes using Turbo (used several other years). I received a letter from IRS saying I owe $19,000. The entries for pension, IRA, and social security were all entered right but the amounts were not brought forward. I am disabled and on a fixed income. I will never use them again!

I read from your previous complaints about Turbo Tax 2008. I also recently received a letter from the IRS stating I owe $2400 because the Annuities/pension income was not added to my AGI; therefore I received too much earned income and child tax credit. I check and recheck my returns before I submit to make sure everything is correct! The income is shown on my 1040 form but apparently in the wrong box! The 1040 also reflects the federal income I paid on the pension.

I filed my 2008 return with TurboTax. When calculating my eligibility for income-based credits (Earned Income and Additional Child), the TurboTax online software added 10,987 (10-9-8-7, a string of descending numbers) to the amount I entered as earned income. Thus, my credit was increased by 2,400 which I accepted in good faith. Now the IRS wants their money back. The same software also increased the amount of tax withheld claimed by $840. So I'm being hounded for $3400, and I have no way of paying it back. I am unemployed, and am raising an autistic daughter (wife not working to stay home). I've attempted to contact the media, but it appears that they do not care.

In September 2009, I received a bill from the Franchise Tax Board for $371 from 2008. What happened next is unbelievable: I called Turbo Tax and they said it wasn't their fault. Whose fault was it that they did not carry over my numbers to the California portion of my return? I called the Accuracy Guarantee dept. but they don't take calls. I have called and e-mailed since 5/18/10. They said it would take three weeks to call me back. You received a call like I received a call. No call was ever received, but ridiculous e-mails arrived in my inbox and there was no follow-through.

I have had the same issues with the 2008 TurboTax pension under-reporting thing. I was notified by the IRS that I owed an additional $4700.00 because I had under-reported. I checked the return and found TurboTax had erroneously not carried over the income despite the information being there. Apparently, there is nothing that can be done and the IRS does not care.

I am concerned about the "bait and switch" technique that Intuit TurboTax uses on-line for returning customers. A returning customer (one that has previously filed using TurboTax Free Edition on-line, such as myself) is automatically switched to the Deluxe Edition (costing $49.95). The only indication that the customer has been switched from the Free Edition to the Deluxe Edition is a change in the small TurboTax logo icon in the upper left corner of the screen. In my case, I chose the free edition as always, didn't notice I had been switched to the Deluxe Edition and wasn't informed of the switch, laboriously worked through dozens of unnecessary forms and schedules, and didn't find out I was being charged $49.95 until I was ready to E-file.

We were notified by the IRS that we owed $4,796.00 from the 2008 tax year, because we omitted income from pensions and annuities. We clearly did enter all the 1099's, we received in regards to the pension and annuities. We called Turbo Tax and asked them to please tell us where and how the calculations were made. They said there is no way to ever check that and all they have is the PDF file of the completed tax forms.We don't understand how they can't figure out from their own software how the figures were calculated. We are already in a hole trying to dig out and now we don't know how we can afford to pay the IRS $5,000. We wonder how much we'll owe the state of NJ when they find out.

Today, the IRS sent me a bill for $1100 in additional 2008 taxes. As I had for a decade, I entered my tax information for 2008. However, reviewing the 2008 return today, the "Pension" line - 16a shows the amount entered from the 1099R I received but 16b shows only 10% of that amount as taxable income. Who is wrong, TurboTax or the IRS?

By reading the comments of the writers about Turbo Tax 2008, I have the same problem. It has to do with retirement funds, 1099-R. The 2008 version did not claim the amount as taxable. I did not know that until I called the IRS and they explained it to me. I went back to the 2008 version to see if I made a mistake but because Turbotax does not do it line by line, I could not correct the error. Because of the 1099-R error, it also created an error with Social Security funds and what is taxable. I was billed by the IRS for not reporting the correct income, which increased my taxes with penalties and interest for $11,000. As a retiree, it has caused a hardship for a fixed income person. I have mental stress over this problem and will never use Turbotax again! They cannot be trusted. They also stated somewhere on their writings that they would pay the penalties and interest. With the number of respondents to 2008, I doubt it!

I filed 2008 taxes for my friend using Turbo Tax. He received a 1099-R with a partial non-taxable rollover and received the difference which was taxable. I entered the information exactly the way it was on the 1099 and how the Turbo Tax asked for it. The program did not report the taxable portion. After several emails, the representative tells me that I should have entered the whole amount as taxable. I know for certain that it is not correct. He refuses to give me a telephone call or a number to call to straighten this out. IRS has penalized my friend as committing a gross mistake, charged him interest and penalties as well as the additional tax for a total of $7,526.

My situation is very similar to Eddie of Fairlee, VT. I used TurboTax to file my 2008 return. Apparently, my retirement income was computed as non-taxable. I will be more than willing to write a statement to support any class action suit.

Turbo Tax did not include the 10% penalty on a 401k withdrawal for my 2008 taxes. There was nothing on line 16/16a for it. I got a letter yesterday from the IRS saying I owe over $3000 plus penalties!

My complaint is the same as Sara from Des Moines, IA. Turbo Tax did not tax retirement income. The IRS now wants unpaid taxes, penalties and fees from me. It was nearly impossible to find a Turbo Tax employee who speaks understandable English. No one there could answer any questions that I asked so the answer was to transfer my call to someone else. Like Sara, I am disgusted with Turbo Tax. I will never use them again and I complained to my bank for endorsing their services.

I have been using TurboTax for several years to file my parent's tax return. For the tax year 2008, TurboTax took the retirement income my father had been claiming for the past five years and made it non-taxable. It has been the same amount from the same trustee forever. I did not notice that the software changed the taxable consequence.

I used this product to file my 2009 taxes. I paid for the item online and completed the forms. It was to be emailed on March 10, 2010 with a refund expected and paid directly to my bank account. Recently, I have been told by IRS that my taxes were not filed with them. I can't contact anyone at Turbo Tax, get a direct email address or a telephone number. My sign in information, even after being verified by an email from Turbo Tax without the ability for me to respond to the email site, is not being accepted by Turbo as accurate.

You e-filed my 2009 return on March 10, 2010 but IRS has no record of receiving it. I am furious that one cannot contact you directly and not one Turbo Tax website gives you a number to call. I want you to re-file it immediately and send me a response in writing or email that you have done so. I have bought and used Turbo Tax for five years. My daughter also filed her 2009 return with you on April 16, 2010 and IRS has no record of receiving it. Both reflect refunds. She will file her complaint separately. After being on the telephone for hours insisting the return had been filed timely, it has caused me great stress. During this recent process I was diagnosed with having a mild stroke and subsequently contracted Bell’s palsy. I would appreciate you addressing this matter immediately.

I do not have an address for TurboTax. We filed our 2008 and 2009 state and federal taxes by TurboTax. They took our bank account # and routing # and sent us an e-notification that our 2008 taxes had been filed and paid. In my ignorance, I didn't realize TurboTax does not pay the taxes due, the taxpayer must do that. In 2010, I again filed our 2009 taxes by TurboTax and IRS rejected our return because we did not file in 2008. It was then that I found out what was happening. Thank God there isn't a lot of money involved, but we still have to pay fines and penalties. We had a small return this year, but will lose it to fines and penalties.

TurboTax 2008 did not tell me that we cannot take the Hope credit because it was taken in 2006 and 2007 and encouraged to take it instead that it was done after 243 combinations to give the biggest tax break. It asked the question whether the child was in the first or second year of college, obviously there are 2 semesters, so the child is in 2nd year for one of those, and you tend to click yes. I think TurboTax should be liable for this (or at least part of it) because of the inaccuracy of the way it was set up. I have a feeling that they will avoid responsibility. I hate to go back and pay over $1700 two years later to the IRS. It is not fair to look for the money to repay, you rely on a software to provide accurate information so that you do the taxes as honestly as possible.

I just received a letter from the IRS. It seems that the 2008 version of Turbo Tax did not identify that I had already claimed the HOPE educational credit for my daughter in 2006 and 2007. I imported my files, so I am not sure why it suggested to take the credit. I now have to pay back over $1000.00 two years later. I have suffered economic hardship due to the tax software glitch.

I used TurboTax online and paid $757 in taxes. Then just the other day, I got another bill from IRS, telling me I owe an additional $250 in taxes because of these people’s program errors in calculating my taxes. I complained to them, but they said they only pay penalties and interests, not for their mistakes. This has put financial hardship to my budget and has put me in back rent payments and other bills.

We just learned that we owe $15,000 plus penalties on our 2007 taxes based on the fact that the TurboTax software claimed several itemized deductions twice. If anyone out there is organizing a class action lawsuit against TurboTax, count us in! We owe $15,000 plus another $3000 in penalties plus interest.

I filed our 2009 Income Taxes (State and Federal) through TurboTax online program on February 21st, 2010. Our taxes were accepted through TurboTax program by the Federal and the State Government of North Carolina on February 21st also. We paid our preparation fees up front and paid to receive a Rapid Refund, which would allow us to receive our refunds via direct deposit into our Bank of America joint checking account via the location at Waterside Crossing, in Denver, NC on February 5th, 2010. I checked our account balance on the 5th and was surprised to find that no federal refund via Turbo Tax had been made.

I sent the follow letter to TurboTax which explains my problem. I received an email, Thursday, June 10, 2010 8:18 PM, from Bob **, TurboTax, Vice President. The subject of the email is "Critical Notice Regarding your TurboTax Return". He explained that I may have claimed a deduction twice when preparing my 2007, 2008 or 2009 tax return. It so happen that this situation did apply to me. TurboTax Software did not adequately cover and was misleading in how to consider Medical Insurance Premium Deductions for the years 2007 and 2008.

Turbo Tax did not report retirement income, even though I entered the information, and I now owe over $3,000 in back taxes for 2008. On form 1040A, line 16A is not carried forward to line 16B, which should have been the total amount, because my whole annuity is taxable, because I was retired before retirement age. All of these errors resulted in my receiving a large refund, that I should have not received. I should have gotten about half that much. I received a notice from the IRS that I owe $3,646 in back taxes, plus interest.

I received a check from Intuit for $66 and called the number on the check. It was a Turbo Tax check and they stated that I have been over paid by the state due to their error. They insist that I cash the check; however, I believe that I will hold off because they were so insistent on my cashing it. The state overpaid me by $130.

I have written to this forum several times concerning TurboTax Online 2007 and 2008 making Retirement Income Non-taxable. I have filed a complaint in small claims court (date pending) and would like to get some written statements from others who have had the same issue. This will help me win my case against TurboTax and maybe open the door for others.

On form 1040A: Line 15 not carried forward to line 15 which should have been total income. Line 21 should have been adjusted gross income was left blank. Line 22 left blank which should have been same as line 21. Line 25 shows 0 which should have been line 24 subtracted from line 22. Line 27 left blank which should have been difference between lines 26 and 25. Nothing is shown on line 28 TAX. Nothing is shown on lines 29 through line 42 except for 38 that shows fed tax withheld. There is incorrect amount shown on lines 44 and 45a.

I received a notice from the IRS stating that I did not claim retirement income. I am certain this amount was entered into the software, but it is not showing on my form. I’m wondering if any other complaint with this and how I could get proof if the information was entered into the software.

I have used TurboTax for years and always save my TurboTax files on backup floppies and hard drives. I recently needed to recall my 2006 TurboTax data for use in an IRS audit and can't get 2006 TurboTax software to read the saved data file back into Turbo Tax. I can't find a support telephone number to call for help and info on their web site. It has not been helpful with this type of problem. Since I can't go back and see how TurboTax handled my tax return, I will be forced to refer to only the hard copy print which will most likely cost me about $5000.00 in back taxes.

In 2007, we filed my widowed mother's taxes using TurboTax. Her only income is from two small annuities and her Social Security. The return showed her with a refund. She received notice from the IRS that she in fact owned additional taxes for that year. Now, she has received a letter regarding the same problem with 2008. We notified TurboTax of the 2007 error but have never received a reply. The same error (not showing the retirement income as taxable) on subsequent years smacks as negligent on their part. Is anyone planning to sue?

I purchased this product, which is expensive, in order to be assured of no mistakes on my tax forms. I received a notice from the IRS that "the amount entered for the standard deduction was incorrect for the filing status claimed on my form". A very simple error! What is the point of buying this expensive software only to discover that it makes mistakes on my forms? There was no physical or economic damage as a result, but the amount of my refund was significantly less than TurboTax had figured. The manufacturers of this software are dishonest about what can be expected from their product. It needs to be taken off the market!

In 2007 and 2008, I used TurboTax online to do my taxes. I now owe the IRS and state over $14,000 in back taxes, interest and penalties because TurboTax put my retirement income on line 16a (non-taxable). I have filed a claim in small claims court against them and to save anyone who may want to do the same thing. The cost and hassle I went through here is the address you need to have the papers served to. It costs $75.00 to have the papers served. I owe the IRS over $14,000, suing them in small claims court.

I received a CP2000 from the IRS claiming that I over reported my Social security taxes. I filed my 2008 taxes using the TurboTax 2008 online software but the software added my social security taxes and my wife's as one and therefore taking my taxes over the Cap for SS and thus received a refund for the excess. In 2010, I received a CP2000 charging me for that refund. TurboTax has a guarantee with their software that if the cause of an audit was due to their calculation, it would be paid by them but I have not been able to get them to honor that guarantee. Now, I have a bill of $1900 due to the IRS. Now, I have a bill of $1900 due to the IRS.

Turbo Tax (TT) would not load. I called Intuit, spoke with someone who does not speak English, made more phone calls. Finally, I spoke with a technician, who advised me that their product sold at Costco had incorrect directions. If I would get on the internet, they could send me proper program. I paid to have internet installed in my home, program still will not run, but gives me a different error code now. Last year, I had to pay a computer specialist to load the program for me because of programming errors. I was audited for two years ago. TT put income in the wrong place and I was charged interest, late fees and penalties for sloppy work.

I paid for you Turbo Tax to handle my tax return. I am boiling mad that I paid for a service and I still have no refund. Reply to me when I hired you do my taxes, (the date) and after you give me that information take a look at what I paid to efile my return and tell me if I deserve some kind of refund since my return has not been paid to date 5/7/2010. If you need to stop payment to have my tax return to go to my bank, I will provide that information. This Turbo Tax card has a debt of .50 cents and I believe it was for an card balance. Why am I being charged to check my balance since this is the only way I can check to see if my tax return was loaded into my card.

I used TurboTax. Now, NJ is saying I did not pay the right amount in 2006 so I have a penalty and interest. TurboTax did not register my husband's retirement annuity as income.

For several years in a row, TurboTax did not include my DOD disability retirement as taxable income. During the process, I answered the question, "Did you retire before reaching legal retirement age" (that is close to how it was worded), and whenever I answered yes to this question, my refund amount would skyrocket. The program was claiming my $18,000 to $20,000 per year disability annuity as non-taxable income! Since no federal taxes were ever deducted from this annuity (by DOD), I did not realize there was an error.

In 2008 TurboTax did not include some retirement income, excluding it online 16a. I had to pay a penalty. The same thing happened in 2009. TurboTax has lost me.

I used Turbo Tax to prepare my 2009 federal and state returns. When completed the 1040 showed no federal tax due. Two months after filing the return, I received a bill from the IRS for several hundred dollars plus interest. Turbo Tax also failed to provide the proper form for sending payment to accompany my WV tax return. By chance before mailing I read the instructions WV sent me. I have contacted Turbo Tax Customer Service, but they have not replied.

I used TurboTax 2009 to file my federal taxes. Because I recently received an IRS audit letter and demand to pay additional taxes for a TurboTax error on my 2008 taxes, I looked over my just filed 2009 tax documents as well and found that TurboTax 2009 again failed to show my federal retirement annuity on line 16a and instead reported it as wages on line 7. Although the program asked for and I correctly entered my retirement annuity data to the Worksheet, the program failed to place the amount on line 16a and instead placed it on line 7 which will result in the IRS auditing my 2009 taxes and I anticipate receiving another audit letter soon. TurboTax has lost me forever as a customer!

The 2009 tax return that was electronically filed for me by TurboTax was not the same as the return that the application presented to me in PDF just before filing. TurboTax changed various items in my Itemized Deductions, reverting to erroneous entries that I had corrected. At a minimum, I will have to file an amended return. Since the return filed by TurboTax showed a lower balance due than I actually owed (because the application put in erroneous deductions), I may be subject to interest and/or penalty charges.

Just got a letter from the IRS, seems 2008 Turbo Tax deducted our IRA contributions even though we exceeded the AGI allowed for deductions. I checked 2009 Turbo Tax and it did the same. I'm having to send a check for underpayment of 2008 taxes and will have to file an amended return for 2009. I've never had to do that before. I've used Turbo Tax for over 10 years but the last 2 years were awful, I will be changing tax software for 2010. owe the taxes - okay. But also have to pay interest and spend time figuring out what was done wrong and spend time filling an amended return for 2009.

I have used the online service for years this past year. As always, it dumped the data from my Federal into the State of WI and said I had a return of $200.00 and let me e-file on 2/1/10. On 3/26/10, I received a letter from the State of WI telling me I owed $253.00 because the Taxable IRA amount was calculated wrong. I reviewed the form I printed when filed as well as the copy I saved, and they do not match the state's required form. I went online to review my return, only to see it had been revised by Turbo Tax without any notification to me.

I have used Turbo Tax for years. The 2009 Edition was not what I have become accustom to. I have sought out an avenue to advise anyone who has used Turbo Tax to review their return very carefully. Although Turbo Tax allowed me to file with the correct filing status, it did not allow for the correct exemptions in my return no matter how many times I tried to correct the error.

The online version of product did not work as advertised. Desktop version (which I used last year) successfully imported trading data from Fidelity account. Online version did not! After several hours of repeatedly foiling the programs prompts to fix data I had already added, I discovered it was now duplicated or worse.

This is the exact same complaint as "Steve of Alpharetta, GA on April 16, 2010". Turbo Tax 2009 doubled my W-2 income on the step prior to final transmission. (I hit the "transmit" icon, the software asked for my W-2 info on a "for my use only" form and then only gave me a "transmit" choice when I completed the data entry). The transmitted Federal 1040 and the MA State Tax form both had the doubled W-2 information on them. My MA state tax went from $156 due to $1,353. My Federal tax due went from $1,443 to $33,000+.

I filed 2008 Federal Taxes using Turbo Tax. The program did not add my 1099 R form as Military Retirement pay (after serving 23 years in the military I get my retirement pay every month). They added it as something else. Your company should check Turbo Tax. It is costing the consumer a lot of money on interests and fees and the IRS do not care who made the mistake and the consumer gets stuck with all the fees. It is not fair for the consumers.

Same thing happened to me as in previous complaints. I finished my 2009 taxes and started the e-file process to the federal government and state government. During the e-file process, a form came up and asked me to fill in box 1 for my my wife's unemployment compensation. It did not say why it wanted this information. I tried to continue but could not so I put in my wife's unemployment benefits again. I was then able to continue. This took me to the final e-file box to which I hit continue. Right after that, I looked at the top of the screen and noticed it took the box 1 value and added to my already completed taxes. Now instead of getting refund, I owe federal taxes.

I paid $50 for a copy of 2009 Turbotax at Costco and used it to e-file my Federal and CO state return. They charged me $20 to e-file my state return even though the state never charged me anything when I have e-filed in the past using the state website. They also required me to mail the state a paper copy which was not required in the past. The whole process took me twice as long as doing my taxes myself even though I am very computer and internet literate. The only economic damage and extra $70 expense and about two extra days of my time.

I finished my 2009 taxes and started the E-File process to the Federal Govt. During the E-File Process a form came up and asked me to fill in Box 1 for my Employer W2. It did not say why it wanted this information. I tried to continue but could not so I put in my income for the employer thinking it wanted to send in a mock W-2. I was then able to continue. This took me to the final E-File box to which I hit continue. Right after that I looked at the top of the screen and noticed it took the Box 1 value and added to my already completed taxes. Now my tax bill is 10X the amount which will drain my bank account.

I have used this product for years but the 2009 version was particularly disappointing. I had a business to report and it was extremely cumbersome to make changes to the data entry. To make a change to business expenses already entered, the program led me back through 30 plus screens to reach the business expense screen so the change could be made. On one screen I answered the question regarding the use of a home office as no but the program continued through 10 additional screens before the home office could be deleted. There were many more examples regarding the tedious process of correcting entries.

While submitting my 2009 State and Federal Taxes, I came across what I feel is a very deceptive "offer". In order to file my State tax, I must pay an additional fee of $19.95 (okay, no real problem here). However, in doing so the software has teamed up with a company called "MetaBank" who then offers you the "convenience" of having your state filing fee of $19.95 deducted directly from your return. After going through the mundane task of inputting all the tax data, I figure, why not?

I tried to e-file with Turbo Tax. My wages were doubled. The IRS rejected my paperwork because according to them, Turbo Tax did not transmit my taxes for 2008. I am on hold at this moment, 12:55pm EST, for an hour now. Something should be done about them and I hope, I do not have to pay a penalty for 2008 and 2009 taxes.

I have used TT for several years without problems. This year was totally different. I submitted the completed taxed on-line and both State and Federal were rejected due to an "Error with Schedule M". I followed TT directions for correcting the problem. I called the IRS/SS to verify payment re-submitted and was rejected again.

Turbo Tax intentionally misleads the customer in every way possible. Nothing is free, and hidden charges are everywhere. They have become a very shady company.

Well, as others have said, I've been a loyal Turbo Tax user for well over 5 years despite my slight disdain for Intuit's price gouging history. They started with "sunsetting" their Quicken product every 3 years after the date of your purchased version. From many accounts, it seems they are continuing the tradition with Turbo Tax. I never write these blog review complaints, who has the time? And to some extent, the verdict is still out on this year's version of Intuit's Turbo Tax 2009. For me, however, it appears that they best get their act together and none too soon. The problem is they are a big fish and it is easy to get "hooked" on their products as have I and so many others. So let me get down to "brass tacks" regarding my immediate beef.

I've used Turbo Tax for years! There's definitely been a change for the much worse! I bought the state partnership return online through the business TT program and there was no link to download. I had to wait until the next day when their call center was open to have them push a link into my online account. However, once I downloaded and installed it, the forms never appeared in the TT program. It still wanted me to pay for and download them. I called TT, explained the problem and was asked to uninstall then reinstall. Same thing happened, no forms in TT program. That's when the "support" person hung up on me. I called right back. I have to admit that at least, the new guy tried.

And the solution?! Input info again. Library closed.

I am so frustrated with Turbo Tax. First, my extension was rejected by the IRS because apparently you can not include both your pin and your 2008 AGI. However, on Turbo Tax you have to complete both boxes. Then I decided to just e-file my taxes and again it was rejected by the IRS for the same reason and again Turbo Tax did not allow me to submit with only the pin or 2008 AGI. Now, I have printed out the return and am filing by mail. Never again will I use Turbo Tax. I have paid Turbo Tax for both the return and the extension and am out that money because I basically filed the return myself.

I have a dial-up computer connection so could not download the update to the Turbo Tax Deluxe forms. I called them and they said they would mail me a CD with the update. I got an update download from a friend who has a cable computer connection and was able to finish my federal taxes. I then tried to get my North Carolina tax form but Turbo Tax said that there was a program glitch and then would "hang" my computer. I used their on line interface and was told that they would send me a CD of my state tax forms. I finally gave up waiting and did a manual workout of my state taxes. Now it is April 15 and I still have not received either CD from Turbo Tax.

I have a dial-up computer connection, so could not download the update to the Turbo Tax Deluxe forms. I called them and they said they would mail me a CD with the update. I got an update download from a friend who has a cable computer connection and was able to finish my federal taxes. I then tried to get my North Carolina tax form but Turbo Tax said that there was a program glitch and then would "hang" my computer. I used their on line interface and was told that they would send me a CD of my state tax forms. I finally gave up waiting and did a manual workout of my state taxes. Now it is April 15 and I still have not received either CD from Turbo Tax.

I am done with Turbo Tax after 5 years of faithful use. This has been the worst year for ease of use. In prior years the topics I looked up would open to the windows in the forms where the data went. This year it would go to TT info page. After spending a day entering all of my info I went to efile. $20 seemed steep to file a state return but if figured I'd be done. When I entered my financial info there was an additional $49.95 added as a processing fee.

I have used Turbo Tax for about 10 years. This year I paid $100 for the Home & Business edition but can't install it on my computer because of the net issue. I tried for over 4 hours to install the program. I can't find a phone number on the program so that I can call.

I was filing my income tax with TurboTax with software sent over the web to me. My tax return never went to IRS for reason unknown to me. I have asked for assistance from the company through the internet, without results. TurboTax charged me $54.00 for the service and made no effort to help me with my problem. Finally, I had to go to H&R Block to handle my return, at the tune of $78.00. I am very disgusted with TurboTax for taking my money and giving nothing in return. Consequently, I will never use them or recommend that company to anyone.

It is two days before taxes are due (April 13) but the Turbotax software message states that my electronic return can't be filed because a Form 1040 and Schedule A for itemized deductions are not "Available". Many hours were spent submitting the information lost. I have to go online to download forms from IRS and upload with another paid service.

I've used Turbo Tax for the last 6 or 7 years with no major problems. I was ready to e-file my 2009, when Turbo Tax ask me to fill in box 1 with my wife's wages. I filled in the information and to my surprise, the software doubled my wife's income. I tried to hit the cancel button on the screen, but the 1040 was filed it wouldn't cancel. I tried for 3 hours to reach intuits customer, no service, finally had to send an e-mail then get a code to talk to a real person, whom said the only thing I could do is file an amendment after my e-file was accepted and go to the bank and put a stop pay on the automatic deduction.

Unable to download tax return or to save a copy for my records. I entered all the data to send my return to the IRS and it was never sent via TurboTax. I can not print a copy for my records because it is holding me up for more money. The consequences are that I can not file my return.

Received letter from IRS stating our taxes for 2008 were incorrect and we now owe 4,800. Cause turbo tax didn't carry a zero, which by looking at it appears to be what happened. I feel they should be liable for the fees and or interest the IRS feels we owe, of course as for the taxes we realize we owe them. Seriously, if the IRS wants electronic filing should they and the suppliers of software make sure it all is current and functional how could it not happen to everyone else that pulled money from a 401k. We were penalized and taxed then and to pile on more cause software malfunctioned or wasn't up to date? Use through State Farm sure that doesn't help their image either. So it fails twice cause the checkup noticed nothing wrong either. Ugh could have spent that money on car to get it running.

I have used Turbo Tax each year since 1999 with satisfaction until this year which has been extremely frustrating. I started entering data 11 March and after about 20 minutes I was informed that Form 1040, Sch A & Sch B was not available and that I would be notified by email when available. On 18 March, received notification that forms were available. On 20 March, I tried to obtain forms and were told they were not available. On 22 March, received email that they were available.

The program ask you to set up an account (user I.D and password) when you try to access your information. I'm not able to log in program, tells me that user I.D/password are incorrect, user I.D is my email and password is my son's name, it then tells me to reset password and it still does not let me access my account. This program is very frustrating. Gov. rejected my eFile and they tell you that they will not charge you again, but at the end of the transaction they charge you again. eFile has been rejected twice, not able to access account trying to log in several times without success, no one to be able to communicate with in order to fix the problem, very frustrating and depressing.

I have used TurboTax for several years and have been satisfied. So far, I have been unable to download my deluxe 2009 TurboTax. I searched for a phone number or a website on the package for assistance but found nothing. I located this site when I did a web search for TurboTax. My experience is not unusual, apparently. I will have to complete my taxes by hand. I anticipated difficulty in completing everything before the April 15th deadline even taking into account my return should be less complex this year. I expected difficulty in ascertaining values of donated items and anticipate my estimates will be undervalued.

I tried to upgrade the TurboTax and get help with taxes and I waited for about two hours for no help after upgrading for help.

Issue is with failure to install .NET 3.5 SP1. All tools with Microsoft/TurboTax/etc have said all my .NET files are correct. I have deleted them, reinstalled them, deleted them, reverse reinstalled them/deleted them/rebooted after each reinstall/etc. TurboTax should be required to refund all purchasers who cannot get the software to install and be required to pay all interest for any late fees assessed by the IRS since we relied on Intuit and they screwed up! Lost time and frustration! Will now be late filing with IRS.

TurboTax incorrectly calculated the amount of tax owed on 5 out of 7 personal tax returns I completed using this product. The income tax returns have already been filed with the IRS, so amended returns had to be prepared and sent.

TurboTax has totally let me down. At the error check stage I am getting error code 20900072586 and TurboTax just freezes or crashes. Called TurboTax three times today, and they finally stated they have no fix for this, and no plan to fix it, and no viable work-around, so basically go away and work something out myself! TurboTax does not retain open problem tickets so every time I called I had to re-explain the issue, time consuming and frustrating, not state of the industry customer support.

This is a warning only if you use TurboTax or know someone who does. Since 2006, we've been successfully using TurboTax to file our complex income taxes (with 2 or 3 small businesses). I am writing to warn you that today, I just lost 4 long days of 2009 tax data I'd entered while I was on the phone with a TurboTax staff person who was guiding me through on "Live Look", where she can see my desktop and every icon on it and the movements of my cursor. The reason that I called her is that the total of our charitable donations did not match the total in the summary--off by thousands of dollars, and I couldn't find the cause of the difference.

Gee, I can't get my $1500 refund for my 2009 tax return now until I refile my 2008 tax return. My 2008 refund was so meager, I never even noticed that I didnt get it back.

I have used Intuit's TurboTax Deluxe for many years. Each year the product got better, except for this year. My wife and I file married jointly. The software calculated our total tax due incorrectly for the Federal. The software calculated total tax due as $19,090 on taxable income of $107,854. The total tax due should be $19,338. I calculated the correct value by hand, using the IRS' 1040 tax tables. If I had not found this understatement of Federal taxes due, I would be facing future IRS penalties. I will never use TurboTax Deluxe again. If the company cannot do this simple calculation, how can one trust its merit on more complicated calculations? Just a question!

Turbo Tax 2009 Premier Disk would not install. The reason it gave was that my computer required NET 3.5 Service Pack 1 Framework from Microsoft. The disk guided me through what was to be the install, but it wouldn't work. After hours on the phone with "Ann" representing Turbo Tax from the Philippines, she offered to give me a "voucher code" so I could do my return at their online service and not on my computers.

I filed my 2009 federal and state tax return on 1-28-2010 using TurboTax software installed on my iMac. TurboTax calculated that I would receive a $342 refund. On 4-5-2010, I received a letter from WI State informing me that my 2009 taxes were corrected so that I would now owe WI State $364. I went back and verified my returns for 2009 and discovered that TurboTax had in fact made a $364 error when calculating my 2009 tax return.

I have used Turbotax products for years. I have never been successful downloading update information to my PC (now use Mac), but have been satisfied with the update CD. In previous years, the CD could be ordered on line. This year it was mandatory to use a phone system. The system is suppose to confirm your order via e-mail. I have attempted to order this CD twice. I did not receive a confirmation e-mail in either case and I have not received the final update CD (released March 25, 2010. The online tool to ask questions was not helpful and I tried calling the support center.

TurboTax Deluxe 2009 has had many install/update issues. I have had to re-install, repair and re-update multiple times, only to end up at the same result. Either a 5639 or 5640 error or worse, a critical application error and it needs to close. The latest was simply checking on my e-file status. I hate dealing with this crap when I have real work to do. Kiss that guarantee goodbye if they can't even make the software work properly.

I used this tax program in the past and never had problems like I had this year. My wife and I file our returns jointly. I am retired Military and Federal excepted service employee. My wife is a registered nurse and works for a hospital in Philadelphia, Pennsylvania. All her income is earned in PA. I work as a Real Estate Associate in New Jersey. I have been out on sick leave and although I did not earn any income I did incur some size able mandatory bills that are associated with Real Estate. The tax program said that there were changes for this year and I had to file three (3) returns, Federal, New Jersey and PA. The tax program kept entering my retirement income into the PA return and I could not get it right. I ran the tax checks and fixed what it said had to be fixed.

Why is Turbo Tax Deluxe like a bar of Dial soap? Both have been discontented without any notice on the label. Where a bar of Dial was once a slightly rounded rectangular shape, it now has a great hollow where soap used to be. Outside wrapper is unchanged. I have purchased and used TT Deluxe for over 15 years. Until the 2009 edition, it took care of Schedule D and had an override entry feature. It no longer does Schedule D and I have not been able to find the override entry feature. No indication on the TT packaging that it has been discontinued. Since I would not trust the software to prepare any sort of final return, I use it to get a close approximation and prepare the extension form. There are workarounds for the Schedule D deletion. Nonetheless, I feel cheated. A rather slimy way to do business.

In 2007, TurboTax online version decided my military retirement income was not taxable. I got a bill from the IRS in Sept 2009 for $6,500.00. I have spent numerous hours on the phone with several agents from TurboTax, including Bob in CA, Office of the President. I filed a claim in small claims court, mailed them the summons which they ignored, tried to mail it to the address in AZ that they gave me, and had that returned un-served because they told the sheriff it needed to go to Delaware. Bob's answer was just to drop the suit, consumers never win and we are too big a corporation.

Turbo Tax for 2009 for business that includes S Corporation has the wrong dates for when quarterly estimated payments are made. The dates listed are for personal estimated payments. Turbo Tax says that the money paid for estimated tax payments (FICA, SS, etc) is to be totally refunded to us. There is no way that is possible. Have emailed and searched for answers on their site but cannot find an answer to the problem. No way to call or contact.

Audited by South Carolina Dept of Revenue. They indicated an error in the tax return. Intuit's TurboTax Deluxe State software for South Carolina for tax year 2008 does not properly handle from SC1040, lines 48a, 48b and 48c (retirement deduction). According to SCDoR, at least one of the three lines must have an amount of zero. Audit by state of South Carolina resulted in notice of adjustment requiring taxpayer to pay an additional $952.

I have the same problem as others with errors in state program resulting in tax balance. No way to reach TurboTax to resolve matter.

I could not contact anyone at Turbo Tax! I have used Turbo Tax the previous 7 years without problems. However, this year may have problems, i.e. when trying to e-file, it tells me I am not online which I absolutely was! It happened many times. Also, when I asked for it to audit my input, it would not do so. It would not reflect my W-2 amount even though it was correctly inputted.

I have used this product for the past 5 years with no problems. Used the 2009 Delux version, and when I completed my input, a window pops up and asks me to wait while it determines which of the needed forms are available. After a long wait, it gave the list of unavailable forms... everything I'd just filled out! Said they would be available soon, and I should email TurboTax, so they could let me know when the forms were available. Funny to me, that at IRS.gov, the forms are all there for download!! Since I don't want to take a chance of my return being late, I'll use the IRS forms and fill them out myself. I'll chalk the $50.00 lost up to experience, and won't take that chance again.

Don't buy a TurboTax product from Intuit online. I purchased the Premier version of TurboTax online, tried to download it, and it came with a virus. Luckily my anti-virus software caught the infected file and removed it. However, the TurboTax product would not download without the virus. When I tried to call Intuit, the number on the web page is not connected.

We have a problem. We buy this year after year. It screwed up my taxes. We had a real mess. We will buy no more! I'm out $75.00, and they said they would take care of it. Liars. They did not. Shame on you. I am a senior citizen.

Turbo Tax 2009 Delux version. Software bug: I have 58 short term trades in Schedule D ATM form. But only 50 trades will registered in Schedule D1 form. So the calculation for Schedule D is totally wrong. It appears that Schedule D1 form has a 50 items limit for short-term. It is frustrating for me that I can't override Turbo Tax on this error. I have to wait for them to fix the software error.

I purchased the Turbo Tax Deluxe ( auto re-new from year 2008). I loaded this CD after the company's 60 day return policy. I cannot get the company to respond to requests for help on the internet. I already paid $63.55, and I can't get the CD to work, after all suggested fixes! I want to pay Fed/State taxes by April 15th!

I filed my taxes with Turbo Tax Online and it said that both my state and federal forms were accepted. When I checked again two days later, it then said that my federal was rejected for reasons of year of birth and AGI reported. I had to go back in and fix the errors that I hadn't made in the first place. They guaranteed that people should receive their refunds in 8-15 days. What a joke.

Like some of the other users, I have used Turbo Tax for 5 years. This year, I entered my data, and when I went to eFile, the program asked me for "one more thing" it wanted the wages from my W2 box 1. I entered the number and hit sent. As soon as I hit sent, it doubled my income and suddenly my refund went to a great big red I owe screen. I also tried to call Turbo Tax. Good luck, you have to submit a problem first on the website and get an incident number. Eventually, I talked to a person and she said, this is the first she has heard of this and offered no help. She told me I may need to file an amended form and offered no assistance. Turbo Tax will not be in my future!

I have used TurboTax for years. This year, in order to file a 1041 form for a trust, I used TT for Business, devoting many hours to filling in all the forms, having been warned by others not to attempt downloading. Having finished the Federal return, I decided to buy and download the state form. The instant this was done (as I attempted to move to the next screen) all of my previous work vanished, to be replaced with a 510 error message. The pleasant TurboTax phone representative was completely clueless and could only tell me that I would have to start all over again, that the file (although still in the computer) could never be retrieved. At least, she agreed to refund the cost of the state program. TurboTax? Never again.

Using Turbo Tax made an error in calculation on my State Taxes and I checked my input data twice to see if I needed change anything. I could not find any errors on my part. The amount of return they calculated was ridiculous. I attempted to get help from the support avenues but when I did get through to a Robert **, his first question was, what level of service did I use and then directed me to the Print File menu. His page promptly disappeared and that was that. It is upsetting that Turbo Tax is so unhelpful and when they are in error, there is no recourse or support. I am filing my taxes but with the help of an account. I plan to write to the AG here in NY and the BBB.

I have been using Turbo Tax (Intuit) for over 5 years and I have never had a problem until now. I was reminded to renew and purchase the Premier edition in Oct 2009. I promptly received a hard copy, but didn't install it until I had tax data. I don't recall any serious issues with the installation, but almost immediately I noticed that the program would "crash" (shut down and/or start the Turbo Tax web page) unexpectedly and for no obvious reason. This happened when I tried to import data, transfer data from last year or even when I tried to input data into a field and press "continue". I called Turbo Tax in February and explained the problem. I updated the program, uninstalled and re-installed the program and finally I was given a "fresh" version downloaded for free.

I just discovered this excellent site. My problem has been dealt with, but I think it’s useful to pass my experience on. I completed my 2008 return and pressed the button to e-file and give permission to IRS to take the money due from my checking account. Several weeks later, the funds were still in my account so I called the IRS. They had never received my return and I later received a bill for back taxes, interest and penalty from IRS and State. Turbo Tax said they had no responsibility, and that I should have checked my email for confirmation a few days after submitting the return. I had failed to do that in my exuberance at filing the return a day before it was due. I think TT should have a program in place to check the electronic filing and notify the user. Buyer beware.

TurboTax did not register the $22,000 in college tuition and fees we paid in 2009. TurboTax did not ask us about or report college tuition or fees we paid, a simple deduction of over $22,000

I used Turbo Tax online to file my 2009 return. The program loop me back to buy the audit defense option ($39.99) twice. I buy the first time, I was very unease to click the second time. But the computer screen wrote " Please click, you will not be charged twice". But they charged me twice (each time $39.99). I called Turbo Tax customer service. After 20 minutes of hold, they told me Audit Defense is another company (which I never aware, it is part of Turbo Tax on line program). They want me to call another 800 phone. I am in endless loop. They are not honest. It is cheating.

I'm trying to file 2009 taxes with Turbo Tax online. 98% of the time, I can't get connected or logged in. If I do, I get disconnected. The website keeps indicating server problems. This has been going on for about 3 weeks now. I can't access Technical Support online and the automated support doesn't recognize the questions. Intuit should make a public statement and offer online filing free for all the inconvenience. I've been using Turbo Tax for more than 10 years.

TurboTax Basic has a defect in it. It would not allow me to file electronically even after spending hours to follow up on all suggestions for fixes. In this forum, I found that others had the same experience as me. Intuit ought to be embarrassed for selling a defective product on the basis of a deceptive selling point and not warning users not having a fix for what is really a simple problem. Shame on you Intuit and shame on me for buying your product. Worst of all, you publish no email or telephone number to contact a company representative so that you might learn first-hand what bugs exist in your software.

I am now hoping that the IRS and Massachusetts Dept of Revenue will see the problem and reject my return so I can fix it properly (but with what though?) TT will simply file a bad one again? How long does an amended return take? When will I get my refund? Thanks a lot, TurboTax! I won't be using you anymore.

This year, I decided to use TurboTax instead of my accountant. I thought I would save money. Well, I filled out info for Federal, got to the end, put in my credit card info, briefly saw the 1040 filled out, saw an error on capital loss line(I know I put in the correct info.), and then quickly saved and logged out. I did not complete the transaction and did not continue to finalize the e-file.

I last used Turbo Tax for '06 taxes and never had a problem. This time, I ran into all kinds of trouble. Their free help screens are useless as well. My first problem occurred when I mistakenly checked a box in my federal return. I couldn't uncheck it and because of that, I was required to answer subsequent questions that did not apply to me. I looped through the software numerous times to no avail. Finally, I decided to move on to my state taxes.

Just prior to e-filing 2009 TurboTax asked for my wife's employer box one amount and the work address. I entered that information and it said all ready to go and I sent the form to the IRS. I noticed that rather than a refund I now owed a considerable amount of money. TurboTax had doubled my wife's income! The support at TurboTax is horrendous. I could not reach a person. At least they have a web page on their site admitting the bug, but they have no fix. The IRS now thinks I owe them quite a lot of money. Since TurboTax won't help, I must keep calling the IRS until they say they have processed the form (from 3-10 weeks) and then file an amended 1040X by mail.

I used 2009 Turbo Tax Deluxe to do my son and mother's Federal taxes. Once the information is input for the Federal, TT uses that to do the state taxes. Both my son and mother got a letter from Indiana State Dept of Revenue saying their returns were incorrect. There is no live person at TT to talkto so how do you resolve this issue? I paid money to have TT do my taxes wrong?

The first return I filed was rejected because the AGI I had to enter for ID purposes was rejected as incorrect. They have my name, address, SSN, phone #, etc., so why in hell do they need last year's AGI or a PIN for ID anyway? TT has no provision in their FAQ's or support for verifying or correcting that. I spent hours trying to get it fixed through TT, to no avail.

The Turbotax Deluxe did not upload. I have used the program in the past without any problems. This year, it is different. I have spent a total of 98 minutes on the phone without ever getting a response. I also sent an e mail and this was also not answered.

There is a huge error in their software. I entered my long-term capital gains and instead of calculating the amount at 15%, the program calculates it at 28% as ordinary income. I called the "hotline" (yeah, what a joke) and was placed on hold for over 20 minutes. The idiot that finally answered said, "Only 20 minutes? It is usually much longer than that!" When I explained the issue to him, his response was, "Well, do you want your money back?" This program is a joke.

I e-filed two returns on Turbo Tax. When filing a third return, an error message pops up and says I have filed 5 returns. This was, of course, after it had taken the $19.95 charge for the return. The tech support kept me on the line for an hour before telling me there was nothing they could do, that I would have to paper file the return or go elsewhere. I did go elsewhere. I lodged a complaint with the Better Business Bureau. That is $82.95 for the product and the credit card charge for a return that was never filed.

TurboTax prepared my 2009 Fed/State Income Tax (and for the past 12 years). An error was made involving Form 1040 line 20 Document(Earlier Year Lump Sum) to be used on 2009 Return. They used incorrect 2008 Lump Sum document (in fact , there was no Lump Sum Report with our 2008 Return). The 2009 Lump Sum Social Security Worksheet shows a -$29361 Lump Sum on Line 19. I mailed our 2009 fed and state returns about June 2010.They showed an overpayment and refund due of $4433 on Federal and $2123 on California.

Attention all TurboTax customers: I have spent a total of 10 hours online, 3 hours on the phone, and was transferred from country to country and department to department. I submitted numerous complaints. After an "agent" told me he was duplicating my returns and needed to connect onto my computer and view my personal information, I called to request a supervisor. I spoke to 3 of them, a total of 5 reps, and got hung up on.

I purchased this program around February 20, 2000. I have used Turbo Tax programs for 4 years. The last time, I did not use the Deluxe, and I certainly expected to get at least as good a result this time, but I am very unhappy with it, as this program will not install. I purchased the program at Office Max in Rocky River, OH.

I used them to file my SC State taxes this year in January and have not received my refund. I should have received it in three weeks. No damage resulted. They just misrepresent what they do. Last year, I used Tax Act and had my refund in 14 days.

I was trying to file my taxes online as I was offered a free TurboTax filing. The information I filed was incomplete and I had more data to input but then it wanted me to pay for adding more input and I refused. I did not file my return and I did not pay for their product. I just want to retrieve my personal information and find a human being I can talk to.

This is my 4th day of dealing with loading updates. I have restarted, restored, downloaded until my teeth ache. I could have simply taken the paper forms and been done days ago. Their support consists of a maze of recorded messages and download sites, none of which have worked. I'm not sure if I could sue for mental pain and anguish, but certainly feel like it. I finally did get a number for support that would be answered by a real person and have now been waiting and listening how important I am to them for 25 minutes and my cell will die before they answer. Support is non-existent, and the product sucks.

I filed my 2009 Tax Return on March 1, 2001. Today, I get an email stating that my AGI and/or pin got rejected from my Federal Tax return. The return is $11.00. On my State of Maine return, it's $0.00. And for no return on my Maine State Return, you charge me $27.95. Thanks for nothing. For $11.00 on my Federal Return, I could care less about fixing the rejection.

On 3/2/10, I bought a 2009 tax prep software Turbotax at Costco and because of all the issues raised on this site, I first read the box it came in, examined the "requirements" section on the box side and went to the support site listed thereon. Then, I read that my computer better have .Net Framework 3.5 sp1 or Turbotax will load it into my computer. I have it already on my computer so I don't think I'll have any issues.

I am unable to install TurboTax on my Desk PC with Windows Vista because of conflict with windows file (I tried uninstalling the file and it still would not install). I tried it on my laptop with Windows XP and had the same problem. My conclusion: TurboTax is neither fast nor easy. I wasted better than a half day on this problem. The economic loss was the 49 dollars I paid for the program and my loss of time when I could have been doing something more constructive.

I filed my taxes on 2/16. They said direct deposit on 2/26; there was no money so I called IRS refund line and they said by the 3/9 turbo tax states direct deposit within 8 to 14 days. Baloney.

I purchased the TurboTax Business version at Costco in February 2010, after successfully using this product for the past four years. This year after I entered my data, I noticed that the amount owed kept shifting even though I had not changed any numbers, and when I erased numbers, the amount did not return to where it had been previously.

I was able to get the TurboTax technical support people to admit that there is a bug in their Premier version for investments. A schedule requires that the total sales value of all transactions are added up; if this exceeds a certain value, the TurboTax software will go berserk, take hours to run, give you misleading messages, and not allow you to efile. So if you have a lot of investment transactions with TurboTax and it suddenly acts suspiciously, then you have just bought the farm.

TurboTax Basic made incorrect assumptions that resulted in my taxes being incorrectly filed. The good news is that the IRS "rejected" my e-file return. I spent a few hours, much of it on hold, trying to call the IRS or Social Security. And I think I have everything fixed.

This software program would not load. I've used TurboTax for over 10 years. This year is the first time I've had problems. I called and tried to get help, but this is too much work. I hate to pay good money just to be given one headache after another with this program. What a waste!

While my experience started out simply before I was able to complete the process, I had lost all confidence in TurboTax Online to complete the tax filing process. I was asked for forms that do not exist in that application. When I tried to proceed I was sent back to login page. When I attempted to resolve the problem with an online chat agent, she was of no assistance at all.

I bought the 2009 TurboTax Deluxe at Costco. The software installed itself correctly on my PC with Windows XP. I completed both the Fed and the CA returns, saved them but did not print or e-filled them. I returned the next day to continue the various reviews and finalization when troubles started! TurboTax refused to recognize the saved file *.tax2009. Each time I requested to continue, TurboTax would shut down without warning. It only allowed me to start a new tax return. Using "Add/Remove Software," I attempted to repair TurboTax. Repairing failed. I was advised that my \Microsoft.NET\framework\v2.0 was not compatible with TurboTax. This is not correct because TurboTax uses .NET v3.5 SP1 which is included on the TurboTax CD.

I bought the 2009 TurboTax Deluxe at Costco. The software installed itself correctly on my PC with Windows XP, I completed both the Fed and the CA returns, saved them but did not print or e-filled them. I returned the next day to continue the various reviews and finalization when troubles started!

This is a big no-care corporation, I guess. I paid $21.00 through TurboTax to e-file my money to my checking account. TurboTax did my calculations wrong, and I paid $54.00 for the disc. By the way, I have to do my state over again and mail it in. So I lost all the way around,.I hope both of you go out of business and I will never ever buy TurboTax again, and yes I called them, and got nowhere.

I had filed my income tax. I paid them with Visa, then received my refund from the federal. When I went to file a second income tax for my sister, the form called for an update on our Visa. Then I couldn't get an address to file a second income tax. I would only bring up my forms. I was informed to consult with Tina to no avail, then I tried the community address, also no help.

I had no problems with TurboTax Premier in 2007/8 for a return with many (about 2,000) investment transactions. In 2009, 260 of these looked like possible duplicate entries to Turbotax, and it wanted to check them in the Error-Check step, the last section of preparing your federal return in TurboTax. However, there is some problem in the way TurboTax has coded the software for this duplicate transaction checking routine, and once you click on one entry, the computer goes into a calculate loop (my laptop's CPU and memory meters peg at 99%) and stays there.

Just before transmitting my 2009 federal income tax return, TurboTax asked me to complete line 1 of my w-2. This is the line that contains gross income, etc. I had already entered this information, but re-entered it anyway, because I thought it didn't "take" the first time. After successfully transmitting my return, I discovered that my income had doubled! Instead of getting a refund, I now owed 4 times more than I was getting back. I had to file an amended (1040X) to straighten things out.

I have used Turbo Tax for about 5 years, with no problems. This year, it was a different story. No matter what I do or change, my federal taxes are rejected, because of a schedule M problem, which Turbo Tax completely did not cover in the interview questions. I talked to 3 different customer support people. One said there was a fix coming out on Feb 25th, but only to correct the interview questions. Another had me deleting forms right and left. Now, my return is such a mess. I don't even know what I should have, and of course it is still rejected.The third girl said they have a problem, and haven't got a clue how to fix it.

PS to my complaint a minute ago: Can find no snail-mail address on Turbotax website or product box or via Google, so impossible to reach them via snail mail, email, phone or semaphore.

TurboTax worked fine until just before e-filing. It said, "Form 1099-R (OPM) Simplified Method annuity starting date should be later than 7/1/86. Simplified Method line 2 (in box): June 1, 1987." But it is later! The attempts to fix failed. I could not file online. The tax return was quite OK on printout, so I will file that. I wait weeks longer, so I didn't need the $59 TurboTax. I could not reach TurboTax forum or company via their website, which kept telling me my password was wrong.

i usually use TurboTax, but this year for 2009, I entered all my figures and expected TurboTax to do the thing. Well, on line 5 of the state return, they did not! I had it filed, and I paid $21.00 to do this. Now, the state of IL said it is wrong and I get no refund! Shame on TurboTax. I had relied on them. So next year, I will not be buying it!

I bought the software at Costco and there is no loading instructions. I used to put the CD in the A drive and it would load right on to my computer desktop. That does not happen with the 2009 Turbo Tax?

TurboTax 2009 Deluxe does not handle solar deductions correctly. It states that solar equipment installed in 2009 cannot be deducted until the 2010 tax return. Form 5695 for 2009 says that it can be deducted on your 2009 taxes. Are they coming out with a fix? I could have made a mistake that would have cost me.

I just have to say I originally posted my complaint onto this site a few weeks ago. I tried to download the CD and could not due to the error message that so many others are getting. I saved this site as a favorite and I periodically check back time to time and I see this Turbo Tax situation is a mess for so many others. What a rip off.

I purchased the TurboTax 2009 Deluxe edition. I have used TurboTax for 2 years before now. The only complaints I had in the past were: download time for updates (I have a Dial-up system - 5 1/2 hours), and last year the state updates didn't work so they sent me an updated disc. This year, I experienced the same download time for the federal updates and managed to get my federal return completed. I then went to start my state return.

Virginia state tax calculations are ridiculous. There has been lack of any response to complaint. I have to file paper calculations.

I have been using the Turbo Tax online software for several years now with no problem. However, this year for some reason it doubled my income at the very end after I clicked to file. On the click to file screen, it had me getting back about $2000 (which is correct); then it asked me to click to file and it started processing and then I got the "thank you" screen and the amount suddenly changed from me getting $2000 back to me owing $18,000.

My daughter paid her own college education expenses in 2009. She is claimed as a dependent on my tax return and it was clearly marked on her return that she was claimed as a dependent on someone else's return. However, TurboTax 2009 calculated that she qualified for the American Opportunity Credit adding nearly $1100 to her tax refund. I carefully read the qualifying instructions and they were very clear that she does not qualify for that credit if she was claimed as a dependent on someone else's return. I deleted the education expenses and entered them again thinking I must have made a mistake, but I got the same results. I searched the internet for more information and I happened upon the Consumer Complaint site.

I bought Turbo Tax at Staples. I guess I was lucky it installed OK. I did my taxes, got my state taxes installed, got through most of it, but in our state we have to prove that we had health insurance. No problem. I have a letter from my insurance company with all the information needed for my tax form. I put it in and it kept coming back. We need to revisit one more problem.

I sent in my TurboTax and it was supposed to be free but I sent it in and it took money out of my bank resulting in large overdraft. I want this fixed.

I bought the 1009 Turbo Tax software and attempted to do my tax return. In prior years you could go to any form you needed to complete. Not anymore. For instance, there is no form to calculate taxable Social Security benefits. Also I need form 8606 but it is nowhere to be found. I have used TT for many years but this year it is totally incomprehensible and I will never buy it again. $24.95 plus hours of wasted time.

I have used TurboTax each year to file my returns since about 2004 without any problems. This year it's different. My return was accepted by the IRS on Feb. 9th, 2010. Going to "Where's my Refund" on the IRS site, it said expect refund on 2/19. Checking on 2/19, it now says 3/2. I called the IRS and they said "there was an error that has been corrected", but they were unable to give me information as to what the error was and what the consequences were. Nor could they give me an official date of the direct deposit. There are not supposed to be errors after running through TurboTax's system of error checking.

I bought TurboTax to help my husband with his business. I cannot get past the first screen. I enter my husband's name, then a box appears to *search* for the problem. The whole thing shuts down. What a waste of money. I am not having any luck on the TurboTax website. I am discouraged and annoyed. This was very expensive, and I cannot file my husband's business taxes.

I filed my taxes with TurboTax 2009, the "free" on-line version. I was rejected four times, for needing a PIN number (which is supposed to identify me) and the $250 stim. rebate. I received the same PIN from the IRS three different times. Inserted it where indicated on TT, but it was still rejected. When I printed the TT that I filed, I noticed that I had included the $500 (filing jointly) stim. money. I knew my info was completely correct, verified by IRS and Social Security Admin but still rejected four times! Now I have been charged $66 plus dollars from TT. No way to get it back, and I still have to pay someone to do my taxes. I am a new widow, and am overwhelmed enough with everything else. I do not need this hassle and expense! I will not use TurboTax again, though we had no problem with it last year.

I, too, have used TurboTax for years to process my return. This year is a totally different story. I purchased the download from Amazon and uploaded just fine. However, every time I tried to enter information and hit enter or tab to get to the next field, the program goes to a window, "checking for solution", and then closes. I googled problems and got a phone number to get to TT help line (since it is nowhere to be found on their site), it is 800-854-3970 (press # # # to get to live person, after about 20 minutes).

I encountered numerous problems with TurboTax 2009 software. The Premier version failed to update the numbers I entered. TurboTax sent me another version. It did the same thing. TurboTax sent me Home&Business. No better. These are a few of the many problems I encountered on Premier and Home &Business versions: Numbers entered did not update no matter how many times I entered the same information; Calculations were wrong. It showed I owed no tax when I did; The numbers I entered showed up in wrong sections. I own real properties, but numbers I entered for one property showed up for another property; Even if I checked a certain box, it showed up as I checked a different box.

I have used the free edition of Turbo Tax to file my Fed 2008 return last year with no problems. Now filing my 2009 Fed tax with Turbo Tax, I choose to import my previous years info for "convenience", which cost $14.95. I went through the filing process, and towards the end, I kept getting weird messages that I forgot to enter this or that.

In preparing my taxes with Turbo Tax, they would not include my estimated tax payments and ended up telling me that I owed a large tax bill with penalty. Time was wasted, including all my tax information. I will not use them now, or in the future.

I filed my taxes online with Turbo Tax and apparently, the IRS has no record of it being done. I would like someone to call or email me and explain to me why.

I used the free TurboTax last year with no problem and I tried to use it again this year to file the federal. What a nightmare!

I paid $52.50 for a product that is buggy. I spent 15 years in software development and recognize buggy software when I see it. My return keeps getting rejected, and it is impossible to fix despite following the on screen instructions. It is a nightmare. I am now reduced to starting over with the paper form from the IRS.

I will never use TurboTax again. I don’t like it when it give one price and at the end of doing your taxes, the total is different.

I have filed my return three times today because it has been rejected for the recovery payment from last year. Now, I have checked the "yes" box each time and the return keeps getting rejected stating that the IRS is saying I did receive the recovery payment. Well if I am saying 'yes' and the IRS is saying 'yes', why is my return continually rejected?

I filed with TurboTax and received a confirmation number that it was complete and was charged for using the product. After 3 weeks and no refund, I called the IRS since my social was not found during the IRS refund search. I finally reached a person and they stated that no return was filed. We reached TurboTax and they said something must not have worked, even though our confirmation stated that it went through. They refused to refund our money and they wanted us to re-file through them, charging us again. This has got to be criminal.

I used Turbo Tax (for the first time) to prepare both State and Federal returns. Federal got rejected. When I went back to try and fix the errors, there’s no way to do it. No telephone number to contact anybody. So I have nothing for my money and will have to have someone else do my taxes. They "stole" $66 from me without giving me a satisfactory product.

I cannot complete my tax because of an error on their part, plus I was charged double the price that I agreed too. I asked for a refund and was notified that it was non-refundable. I want to do my tax online and the snag was the #5 employee contributions. They stated that my contributions could not exceed $3000.00 when my 1099-R listed $4236.96. I have used turbo tax "free edition" for several years. I could have filed the paper edition in the time I have spent wasting my time with Turbo Tax. Plus now, I seem to be locked into a contract that I cannot escape from. Please help.

Today, as apparently a myriad customers before me, my Turbo Tax Deluxe CD failed to install because the third party Microsoft .NET 3.5 framework with SP1 failed to install after six attempts, including shutting off my firewall and antivirus (as recommended). I finally got hold of Sara (in the Philippines by faking a different kind of problem on their nebulous support site), and she helped me go through the three step process recommended by Intuit. After each step, we tried to install with no success. That was nine times total! Sensing my frustration, she gave me two voucher numbers to allow me to file two returns using the TT Deluxe online. I must add she was very nice and probably paid fifty cents an hour.

TurboTax 2009 software has multiple problems that cannot be fixed by the user after paying the fee to use the product. They tell you there is a problem with your taxes but, when you try to correct the problem, it will not allow you to do so. So obviously you cannot file your taxes with these errors.

TurboTax 2009 failed me twice. I purchased the online version and the CD from Office Depot. I could not get the program to install because the required software Microsoft .NET 3.5 Framework w/SP1 was not installed on my PC. I spent all weekend trying to remove and install .NET 3.5 w/SP1. No luck. I am out $100 plus by purchasing the TurboTax Deluxe online and in the store.

I used TurboTax last year and did not have any problems. In October of last year I received, unasked for, a TurboTax product in the mail. It was a program I would never have used. Good thing I often check my Spam filter because a few days later, I received an e-mail from TurboTax telling me I had been charged $95.35 on my credit card of record for the product they sent me. I have since discovered that unless you go through a multistep process to indicate you do not want them to automatically send you the program they think you will need, they will send it and charge you the full retail price. They call this rip-off a "convenience".

I purchased software for 2009 thinking I was going to get started with my taxes for January. I tried to install software and received a .NET3.5 Service Pack 1 Framework verification failed. Please repair it from Add/Remove Control Panel. Contact TurboTax Support. I called TurboTax representative and explained this error. They said they would send me another CD. In the meantime, I returned the product out of frustration!

I filed my taxes using Turbo Tax free online. It stated that I will have my refund in as little as eight days, and it also said that I could find out the status of my refund in 72 hours. It has been 18 days since I filed my taxes. Where is my money?

I downloaded Turbo Tax to do my taxes online, entered all the information from W-2, my taxes are very basic. They told me I should get back $2,504 from federal and $390 from state. I filed on 2/2/10 and still have not seen my federal returns. The state sent me $46.00 and said the refund I claimed was more than what I should be getting back. I tried to get a hold of Turbo Tax, but the man, Brett **, I spoke with knew nothing about taxes. Well, I got scared. I figured something was wrong, so I went to an accountant to have my taxes reviewed. She said Turbo Tax estimated my federal too high, and state too low. She said that could be what’s holding up the federal; the state, she said, if I did not get a notice from the state that there was a mistake somewhere. I tried several times to get a hold of Turbo Tax, but it is a waste. I have to pay someone to amend my return. Do not use Turbo Tax! I paid them to mess me up! It cost me $29.00 to have my taxes checked and I am going to have to pay to have them amended. It cost me $59.95 just for Turbo Tax to do my taxes. I am still waiting for my money!

I experienced the same "glitch" in the Turbo Tax software. It occurred when I tried to complete my state taxes. I sent 3 error reports with my email address as requested by the error message in Turbo Tax and I still have not heard from them. Also, I tried the "live chat" route and was told, "Oh, they (support staff) don't work weekends and it will be a few days before they contact you." I uninstalled Turbo Tax 3 times before I could get it to go. I have used Turbo Tax for years, but I will not use it again. Their support stinks! I also ended up paying to file my state.

I haven't gone through the previous 58 pages of complaints so excuse me if this is redundant. I eFiled with Turbo Tax opting to take the direct deposit to a Turbo Tax debit card (I thought that would help keep track of expenses). I filed on 02/04/2010 and received my card today (02/13/2010). According to what is listed on the website, this delivery schedule, while being a day early was soon enough for me! Well, I received the card but my refund wasn't on it. I activated my card (because you have to speak to customer service) and asked why my money wasn't there. I was told by Amy that although they quoted 8-14 days on their website, that's just for when you would get your card, not for when you would get your funds. When I was on the phone with Amy, I looked at the IRS website which said my refund would be processed on the 23rd of February. Amy said that wasn't right, she had a piece of paper that says I would be paid on the 19th.

TurboTax free before purchasing. Product in some ways hard to use. Medicare deductions does not include Part C only part B & D. Not real clear not to add medicare B&C to medical premium deduction. No info as to medical mileage rate. Difficult to locate tab to input total sales tax receipts. Program wants to plug info based on income. No info on taxable Soc Sec benefits. No info on taxable unemployment benefits. Shows Fed errors because of not inputting 2008 info. Tax Act is much easier to use. Not confident on filing using TurboTax since I could not reconcile info. Tax Act reconciled to my records so I could see any error.

This is the third year I've used the online edition. It worked perfectly the last 2 years. However, this year, there are big problems when transferring the information from Federal to State. I kept getting error messages to correct amounts for amounts of a "disaster" that I didn't put in and then the software kept asking me to put in an explanation for form 1X. I simply typed in "carryover from federal" as the software only gives you a glimpse of the form 1X in question. Turbo Tax checked everything and read back that it's all 100% ready to go. I used my credit card and paid for the service. Before I clicked on "e-File" I wanted to see what was actually being sent in.

Because of software glitch in their application, you may lose the ability to do your state tax for free. After filing your federal return, if the State does not work, they suggest you redo your entire return again, or you have to pay for the state fee. This has happened before, which is their way of getting extra fees for a known glitch in their application.

I am reading about problems with Turbo Tax this year. I cannot even get it installed. Then I tried to uninstall and re-install, and I get error messages. I went to the website to troubleshoot; none of their solutions worked and I am stuck in limbo. Does anybody know a real solution? I cannot find a phone number to call for help. I just want my money back. I will file online thru my credit union--that will cost me more money. Got a survey from Intuit, gave them all lowest scores, and when I sent it got message "error while processing."

It is almost impossible to call TurboTax and talk to a real human. My problem appears to be in the software. But none of the FAQ covers that. TurboTax used my "adjusted gross income" to figure how much taxes I owed instead of the figures from "taxable income" which caused me to owe over $200 more in taxes. Good thing I had not sent it to IRS yet. But there are no telephone numbers posted in any of TT websites. You cannot contact them. Now what to do?

I had the same problem as John from Grass Valley, CA. When I was ready to efile, TT asked for verification of line 7 amount, which I did only to have the line 7 amount doubled on the filed return, boosting my tax bill form $538 to $32,000. Of course, once it’s filed, it’s filed; get to do form 1040X now. Of course, there’s no help from TT. The rep said he would file a "bug report", which does not help me any. Be wary if you get this verification screen before you efile your return.

I bought TurboTax again this year as I have for several years. I paid $59.95 for federal and state software. My problem came when filing electronically. TT wanted another $19.95 to file state and then another $29.95 to process the refund for direct deposit. A call to TT tax help confirmed. After a 20-minute wait—yes, those fees are required. Nothing TurboTax can do about it. IRS and the state of Virginia say they are not the reason for the fees. I plan to try one more time to get TT to waive the fees and if they do not, then I will never use it again. I may have to file a paper return this year to avoid the $50 fee. Delay in receiving the refund is the only real issue.

My daughter decided that she wanted to try doing her own taxes online this year and asked me to help. We decided to try the Turbo Tax free online edition. No problems until she got to the end and discovered that it would cost her $29.95 to complete her federal return. We finally figured out that somewhere in the process, she was automatically upgraded to the deluxe version of Turbo Tax and thus the fee. Further investigation revealed that we could not downgrade back to the free version. Instead, we had to repeat the process by opening a new account using a different user ID. She did this and got a different result on the amount of her refund. Even after double checking, all the numbers we could not find the cause.

Bug! Glitch! I have been using Turbo Tax for about 15 years. In 2009 year, I got married in Arizona. I imported ttax files for myself and my wife and we followed the directions doing the following scenarios: 1) married filing separate, and 2) married filing joint. It really screwed things up not taking in to account AZ community property rules placed by IRS. Trusting TTax, I went ahead and e-filed, only to have mine accepted and my wife's rejected 7 hours later with some phony form letter. Calling or contacting them is a joke. I went to my local IRS office to consult an IRS worker who immediately helped me figure out what TTax had done to me and my wife, ouch! I am now in the middle of a mess doing 1040x for fed and state AZ. Double ouch! Seeing other consumer complaints on all the "mystery" charges, I will carefully evaluate other products prior to buying tax software next year. Time lost, additional charges to fix their screw-up problem, the "free" gimmicks they market. Charges to be determined.

I used TurboTax free edition last year without any problems. This year TurboTax charged me nearly $100 to do a basic W2 return for one company. I was under the assumption it was the free version that I used last year. Their website is intentionally setup to draw you into the paid version without your knowledge. I contacted TurboTax twice now only to be turned away in a very rude manner. They basically said it's all my fault and there is nothing they can do. They wouldn't even try to work with me. Their customer service is simply terrible and they consider everything to be the customer's fault.