Intuit TurboTax Reviews

After spending two hours filing my 2012 federal taxes on Turbo Tax free website, Turbo Tax indicated that they would not file my 2012 federal taxes using their free website, unless I paid them $29.99 and University Financial Corp. $34.99. Two of the reasons cited on the website for which you would be charged a fee for using their website was that you either asked to be upgraded or that your tax form was so complex that they would have to charge you a fee. I never requested to be upgraded, and my filing only involved income from two employers and income from my state unemployment compensation. I do not own a home or have any investments, which accrue interest. I don't even have children that I could use as deductions for my taxes paid. My tax filing was just simple and very straightforward.

About 3 years ago, we started using Turbo Tax to file our tax returns. Since we owed this year to the Feds, he didn’t file until last Saturday. You know how much info is on the tax returns, including your bank account number. Sunday morning I got a call from the credit card company that we only use for net shopping. I hadn’t used the card in at least a month before that. He asked if we had charged $19.99 to Turbo Tax, and I said yes. Then he asked if I had charges of $1,024.00 at Wal-Mart. No! Nada, etc. So he destroyed the account, as I did the card, and said a new one would be on its way. And no, we wouldn’t be charged the $1,000.00 and their Fraud Dept. would look into the problem.

TurboTax messed up the direct debit payment for my 2012 taxes. I wasted four hours trying to talk to them and get it fixed. Nobody helped and I ended up owing bounced check fees to the IRS. I'm never using them again and I hope that others will also take this into account.

I bought TurboTax for $60+ at BestBuy to do my taxes easily (supposedly), but I have been working on it for 2 weeks and it keeps telling me that some forms are not available. I updated the software so many times and still no avail. Now, I have 3 days and it still gives me an error that my e-filing didn’t go through. I tried so many times. I called customer service and finally got hold of someone after 45 mins, but she transferred me and I was on hold for another 30 mins. Then she said she would transfer me again but couldn’t hold on the phone anymore. TurboTax is a waste of money, time, and effort!

I will never use TurboTax again. First off, I used the free basic addition to complete my minor's taxes; it ended up trying to charge me for federal, state, and audit support. I then went through the IRS to use the free tax software and had to delete the information I entered previously and start all over. After re-entering the info, TurboTax again tried to charge me for audit support; and when trying to remove the add-on charge, I am sent to an error page. It has been two days and I am not going to use another software program such as H&R Block. My final complaint is try and get customer support beyond looking at questions and answers. Impossible. I will never use TurboTax again! Period!

Since the inception of e-filing state and federal taxes, TT was my third vendor in a 5-year period. I chose TT mainly for the addition of the HSA 8889 distribution form online, as my previous vendor did not support it (although their website said they did). So off I went. It appeared to be sensible, thorough and fair. I was upgraded to Basic as a 1040 is needed to file an 8889 as well. I figured I will pay the fees and get it over with.

I bought TurboTax software and it was easy to file my tax return. However, when prompted me to e-file software, it forced me to pay fees of $19.99 and $29.99. It is time consuming to be with customer service. They are unprofessional and have no manners. The rep told me to contact Santa Barbara Trust Bank to contact them to get my refund. However, they said they are a third party dealing with TurboTax collecting money for them. And in order for them to return the fees, they should get incident report from TurboTax. When I called TurboTax, they always hang up or act that they cannot hear me. I advise everyone not to deal with them; they are thieves.

I waded through all of TurboTax many vaguely veiled demands to upgrade to their paying service, despite the fact my filing was incredibly simple. I finished filing pretty quickly despite that and got my refund (direct deposit) in a reasonable timeframe. My problem comes in the fact that from the day of filing onwards. My email has been swamped with spam. I didn't sign up for anything else around the same period of time but from day zero of filing, I've seen between 7-15 spam messages a day. Thank God, Gmail has a decent filter. I don't know if Intuit sells everyone's email address or it was because I wouldn't buy anything from them but caveat emptor.

I've used TurboTax the past years with no problem. This year, I'm so beyond upset. I've tired literally everything that they asked me to. Nothing has worked! Each time I call, I wait for over an hour or they connect me with someone else that may know what to do. The same question comes up when I'm about to e-file, which now it's been over a week! I'm at my wit's end! Never again will I ever use them again! At least if I go to H&R Block, I know I will get my taxes done on that day!

I entered union dues twice. If I had been able to compare 2013 with 2012 (as I could do in prior years), I would have caught that error. As it was, I was forced to do an amendment since the return had been submitted & accepted. I also hate that it forces you to complete a state return even if you have no intention of buying that product before the return is finished.

I have used Turbo Tax for 10 years and I will never use it again. I bought the deluxe CD and installed it. I went through all the pages, income & deductions and because I do not want to e-file, it will not print a copy of the federal & state forms. I have spent hours looking for a way to print. I tried the help portion and find that no one is helping anyone with their questions. Never again will I use Turbo Tax!

I tried to get an answer from Intuit. After chatting with one rep, I was put back in a queue. It had 4 people waiting and told me to expect a wait of a minute. After more than 2 hours, there were still 3 waiting. I was still expecting a minute wait and then it disconnected. No other forms of communication were offered.

Their website is linked from the IRS free file website. They prequalify for free file - they lead you to believe it's free for both federal and state filing - then have you 1) register and create an account, 2) enter in all of your personal and financial information, and then 3) won't allow you to file unless you pay a fee or contact them so they can waive the fee (or try to upsell you). This is very deceptive and I can't believe this is allowed and linked to a .gov site.

I discovered a bug in that the entire basis in our IRAs on form 8606T line 20 was transferred to Schedule A worksheet line 15 as a loss (loss incurred from total distribution of all IRAs). This gave me a terrific refund, but I wasn't sure the IRS would go for it once they figured it out. I spent 2 hours waiting for a representative who connected to my PC but wasn't able to help except to tell me to zero it out in Schedule A worksheet.

I've used Turbo Tax for several years, but I think this will be the last time. Every screen was a new adventure in locking up, freezing up and rebooting. Thank goodness I would save as often as possible. What should have been a 2-hour (at most) project became a 4-hour nightmare. I can't even e-file as it keeps booting me out. Sorry Turbo Tax, but you've lost a longtime customer.

I found out the error on my federal return cited by Turbo Tax was false. Turbo Tax is ripping people off with their electronic filing. Just save return and file directly with agencies.

I have used TurboTax premier for about 10 years and was satisfied until filing my 2012 taxes. I purchased a CD version and loaded it onto my iMac with no problems. Data was entered and when I attempted to file my return electronically, I received a message that software updates were needed. Unfortunately, the updates did not load. This is where the more serious issues begin. Accessing a TurboTax rep was extremely difficult. After waiting over 40 minutes, I finally spoke with a rep who spent over an hour going through a series of attempts to correct the problem. They were unable to correct the issue and they issued an online download of TurboTax. I reentered my data and tried to file electronically but this failed.

I've used TurboTax for 5 years and this 2012 version is the first time I've had a problem, and wow, is it a problem. My other income is doubled causing an amount owed instead of a refund. I keep going to the section to correct the problem and it will not correct. I've searched for answers in TT, found only one help, and the instructions do not work with the 2012 version of TT. TurboTax doesn't give you a phone number to call them. I never knew that before now. I have no idea how I'm going to straighten out the problem other than delete everything and start over or go to a CPA to get my taxes done! Hey TT, I hope you are reading these reviews. I will not waste my money and time on your product next year.

I have used TT for over 10 years. Recently, each year is worse than the year before. This year I have a very simple question on filing extension electronically. First I used the chat. Obviously, the staff was chatting with many others and got confused and so I was given other people's answers. The staff was not well-trained, confused about online version and desktop version, yet insisting I had to go to an item on a menu that my version does not have. The staff thought the browser I was using was giving me problem. Finally she hung up the chat on me, so I decided I should call instead of chat. Well for the next 3+ hours on the phone, she even hung up on me because it is very frustrating to have staff from the same company give me different answers. One said yes, but can't show me how. The other said no. The one who said yes, but can't show me how, hung up on me. She happened to be a supervisor.

It does not allow you to deduct the cost to file from your return. It charges over $30.00 to file your "Free eFile Return" only after you finish it and attempt to send it. Apple should allow negative star ratings, as this app deserves one. Boo! Hiss! Go to a real person; whatever they charge, including a CPA can be deducted from your tax bill! It is totally worth it to be taken care of by a human. And Apple will not even let me submit this bad review; it only allows good reviews. I guess they paid Apple a good chunk of change for that feature. Change the name to TurdbowlTax as it is **!

I have used TT for 2 years including the online free version last year and tried this year. The screen would freeze. Each time I could enter more information, it froze quicker and longer. So I purchased the Basic for $29.99 and completed it with little trouble. Then I purchased the $39.99 VA state with $19.99 e-filing fee. The computations were inaccurate and refund was $1589 less than stated. When I finally got a customer service person on the phone, she said the online problem was my browser - it's not! And I should not have expected a free VA - I never suggested that I expected a free VA, but she would not be quiet long enough to listen and said if the VA was wrong, it was my fault. The software does not move state information over. At that point I said that I would never use TT again and hung up. A few moments later, she called back to yell at me. No, really! That's it for TT.

I live in Missouri and I am self-employed. When I enter the Kansas City tax, it disappears from the category. Each individual at Turbo Tax (3) spoken with acknowledges the problem. They have stated they don't have a fix for the problem but don't offer a refund. If you pay a local tax and it is not shown on a W-2, avoid this product.

I had everything on my return done but then received an updated 1099 for my investments. So I went to the edit screen and deleted the old and redid it. I am not sure if this caused the problem, but when I went to generate a pdf to review, I noticed my interest income was much higher than previously. At first I thought it was because of the updated 1099, but when I looked at the printed copy, the interest items had duplicated themselves. When I went back to the entry screen, it displayed the list of items correctly but the total was doubled. So I deleted the entries that had duplicated and now the total is correct but the entries are not visible. I was told to use a downloaded version and not the on-line version. I will try this tonight. Very nervous about other hidden errors and will be doing a full manual review. Chat person was helpful but not able to solve problem and suggested the download.

I have been on Intuit's online chat for 4 hours. One "chatter" actually asked me if I was online with a tax question! That response was my first sign. Every time they "transfer" me to the Working on My Returns chat line, I get disconnected. As others before me have stated, I used TT for the last 5 years with no problem. This year, they made an error on my state taxes so I now owe more money. Where are the regulators that allow a company to market a "satisfaction guarantee" when there is no way to talk to a person? I will absolutely look for a new product next year and spread the word to others to absolutely not buy TT.

Even though we do not own a business, TT keeps reporting a $1 business profit and keeps demanding a business name and EIN number. I have redone the forms multiple times and it keeps changing it back to $1. It is also printing additional forms and schedules we do not need because we do not own a business! I have used TT for years without a problem, but I will never use it again.

I've used TurboTax for 10 years. Never had a problem until 2012 program. They now make you pay prior to viewing your return or checking for errors. I paid and in the checking process got an error message on scripts problem. I rebooted and tried Explorer, Chrome, and Firefox with same result. I tried on another computer in different location with same result. So now I've been ripped off for $49.99 unable to e-file or file by mail. It was a wonderful product but now has released this version too quickly and it's full of errors. So sorry to see TurboTax go; I will be using something else in the future.

I've been using TT for years and this is the first time I've had a problem. I've been waiting for 3 days for a phone call and/or email from them regarding a glitch in their system. My disability income was also added to my wages, tips, salary so it shows my income is double what it actually is. I've deleted and re-entered my info twice and still end up with the same error. I went to their online community for support, and I'm not the only person this has happened to. Why would there be absolutely no one to talk to?! There is no phone number to call?! My next contact with them will be to ask for a refund for the cost of their software.

I'm unable to prepare a second return and unable to get any help via the website and no phone number is provided anywhere. Absolutely no customer service.

There are many errors and bugs which remain unfixed for months. The error check gives message, "Mortgage int. must be linked to worksheet." You can't double click to link as it indicates, and in response to complaints, they acknowledge the problem and give two solutions to fix. Neither work. I have re-imported, deleted, re-entered, and I still get that message. The 1099MISC doesn't fit any of their choices and completing it leads to an endless loop. There is an error in the instructions for rental below market rate. One TT support said, "Ignore the instructions." The next one said to follow instructions. One leaves you hanging and the other another endless loop.

We needed to file amended federal and state income tax returns in order to add a late 1099 DIV for $100. This should increase federal tax by $15 and our state tax by $7 or $8. The amendment to the federal return is OK, but the amended state return now shows that we owe $666 more (for only $100 in additional dividend income). The $666 is $8 more than the amount that our refund should be. In a "Bottom Line" summary page, TurboTax shows the correct result, but the actual return is wrong.

I found a problem with my 2012 Federal tax return concerning my HSA and medical expenses. Following a detailed discussion with the IRS (who were very helpful), it seemed to be a software issue with TurboTax. Customer service at TurboTax were most unhelpful, insisting that I must have wrongly encoded my data; and that if there was a problem with the software program, then someone else would have discovered it previously. Eventually, I got to talk to one of their independent consulting accountants who agreed with me about the problem and said that he would pass on the information. I can correct the problem on my own taxes this year by falsely manipulating the data to fool the program, but this does not help anyone else. Now, all I have received from TurboTax is an email saying my problem is solved. Despite the fact that my call to them was mainly to alert them to the problem, which I believe affects many of their customers, they seem disinterested. It is, of course, impossible to find anyone to talk to at Intuit.

I've been using and recommending TT to people for more years than I can count. This year has been a disaster. I sat down to file and after updating the disk I installed, I now get messages that some of the forms are missing and won't be updated until 1-19-13. OK, but it's now March 16th! Where and why won't TT update the forms? That was the first problem I ran across. After going through the process, I was told by TT that I don't even qualify for the home deduction even though I meet all the requirements and have taken a home office deduction for the past 15 years! Can't find anything on this either online or in chat, except who qualifies for it - which should be me!

I've been using Turbo Tax for years but as they get bigger, they are lost! Specific forms for business were out last year, so I had to make some phone calls and spend too many hours on the phone. This year the form is available but now, they have a problem with expenses! I caught a mistake and tried to eliminate it, but then I didn't even get the expense at all? This is really making me angry. They don't know business! Who's in charge? Since they don't know business, then how can they support business taxes? Duh! I'm done this year and only because I actually paid for their stupid headache for tax preparation. I recommend www.irs.gov and use their supporting programs like Tax Act or H&R or anybody else! Good luck to all.

I filed our Federal and State income taxes online on Feb. 2, 2012 using TurboTax. I had no problems e-filing our Federal return and we received our Federal refund within a week. Our State e-file was another matter. TurboTax froze up on me after I agreed to pay the $20 fee to e-file my Arkansas state return. Eventually (after three computer restarts), I finally got it to file. The next day, I received confirmation that my state taxes were received by the state, so I mailed off the form required by the Arkansas Dept. of Finance and Admin.

I paid for the software. I tried to call for support and waited for 45 minutes. Someone answered the phone then put me to different department. I was on hold 120 minutes. The person couldn't answer the question, need transfer to other department. Another 175 minutes, still no one picked up the phone. It is impossible to contact someone via phone. I have been on hold for 3 hours and 20 minutes now. Since I've been waiting for so long, I don't want to lose it there for I can't go to lunch or the restroom. I strongly advise against using TurboTax and will tell my peers not to use it. Their customer service is unacceptable. All they need is your money and no support.

I can’t believe I used this program! After filing on Feb 19th, I received an email stating that my return had been accepted by the IRS. I then received another email stating I would receive my return on Mar 12. When that didn't happen, I referred back to the email (which apologized for the delay, and told me to expect a letter from the IRS), which in fact, I received today. Now I am on hold with the IRS and have been for 48 minutes. Who knows what the heck is going on? I'm pretty confident that Intuit expected these problems and delays, which warranted the next step (to wait for a letter from the IRS) if my return had not been received by the specified date. This program is a joke and I regret having purchased it. I do not recommend this to anyone. If I make it through this process with my sanity and minimal financial damage, I will be grateful. This has truly been a learning experience. H&R Block, you have my business for 2013! Frustrated in Texas.

I am completely dissatisfied with my use of TurboTax and I completely regret using it. I would rather file a paper return and I would go back if I could. I have completed all the steps and the very last page where I hit submit return button, there is a glitch not allowing me to do so. Had I not already paid $20 to file, I would abandon this process. But now they have me completely committed. There is no way to contact them. There is a 30-minute wait to chat with someone online and the page keeps on timing out causing me to have to repeat the 30 minutes. It is impossible to contact someone via phone. I have been on hold for 15 minutes now. I strongly advise against using TurboTax and will tell my peers not to use it. Their customer service is unacceptable.

Someone in TT or Intuit development dropped the ball! No live person to help. The program is difficult (impossible for me this year) to install, and I cannot update the forms despite email from them informing they are available. I cannot print without Do Not File showing across the form. I have spent hours attempting to get a response to questions with no success. I'm going to H & R Block where there are live people to help.

After I downloaded some updates to TurboTax around 2/20/13, I've not been able to access my nearly completed filings for 2012. I've been using TurboTax since 2003, buying the home and business CD every year. This year, after reading issues on the web and trying all fixes and 10 hours later, I decided to give TurboTax a try. First two calls to TurboTax, my home phone died from loss of battery (over 30 minutes on hold). The third time, I spent nearly 2 hours on the line trying everything I did over the weekend with no fix. I was told to use another PC and try to import the return files there and maybe it will work. Today, I'll purchase tax software that will pull in 2011 TurboTax files. I will not use or recommend TurboTax anymore.

Return was rejected twice because of TT error in for 502UP. I have tried manual override, but TT program keeps reverting to its error (line 12 supposed to have 4 decimal places, but program keeps printing it as four digits, two decimals). I've had to print forms and make manual calculations for manual filing. Because I've already authorized automatic withdrawal of outstanding taxes, I am in limbo as to whether I have to make another payment. I'm not happy. To be fair, I have used TT for years, with no problems - and I have had 2012 return accepted for two other states as well as federal. But this error has me very nervous, whether it will create an "audit chain reaction" or not. There are many complaints about MD 2012 program on the TT website but no answers from TT.

I have used TurboTax for 8+ years. We filed on the 23rd of February and received an email that stated "return filed successfully". On the 24th, we received an email stating that TurboTax encountered a problem with our e-file and would file State and Federal again on February 28th. We called on the 27th just to make sure our returns were going to be e-filed. After being on hold for 2 hours and 17minutes and speaking to two customer service representatives, we were assured that it was going to be taken care of.

The Department of Revenue in the State of Indiana tells me e-filing should be completed in 2 weeks and mail filing in 12 weeks, yet I cannot determine if Turbo-tax has even filed my tax return. Both my federal and state were e-filed through TurboTax on January 26th, but the state states it hasn't been processed. In five weeks, they commonly do better than that, and there was only one item changed from last year’s filing! Nowhere in the TurboTax program does it state that there is a determination point of state acceptance! The authorization to deduct $19.99 as payment for state e-filing should have resulted in a $316 return!

Because of the consequences of this unresolved problem, I will either need to file by mail or take my return to H&R. Each time, after I entered my credit card information to e-file my federal return, my screen goes blank, and I have to re-launch TurboTax Deluxe. After several tries over two days and rebooting etc., I called for help. The customer service person (uncertain of country location) told me I wasn't the only one with this problem. He tried many ways to fix it and none worked; that took one hour and 40 minutes. He gave up and told me I'd get a refund. The follow-up email said my case # was closed and there was no mention of a refund. I filled out the online survey and received a promise of a Visa credit. I have used TurboTax for 12 years without any significant problem.

I tried the chat version and phone support. The chat was especially awful. Wrong answers then the agent just quit. The next agent (04_Sheryl **) was especially off target, saying "Try changing web browsers" for example, although the previous and later agents could tell from the supplied information that I had desktop software. Most of what she said had no relationship to my issue and seemed to be just random suggestions. There was also a long delay before she sent anything. The chat window took 33 minutes before connecting to an agent, making a pop sound every few seconds. It was an additional 30 minutes getting wrong information that had no hope of fixing my issue.

As others have noted, this year (2012 IT) has been a nightmare for filers and I am on the list. I also received a delay of acceptance message last Tuesday (10 days ago) and was told by an Intuit representative that the IRS is to blame since they are the holdup. From what I see on this site, the experience is widespread and I have no recourse but to wait, or do I? Advertisements on TV for H&R Block say they will review TurboTax returns for free and refile if necessary. I'm not sure if there's a refile charge but, after next Tuesday, if my 2012 return is not accepted, I intend to take them up on the offer.

My return was calculated wrong, even though TurboTax documented it was correct and that the State accepted my submission. After review, the numbers were wrong, affecting my refund. TurboTax refused to accommodate my request for simply the refunding of the cost of the single state filing… all of $37. If their math is wrong, and it doesn’t check my work, the submission is at risk for problems. And they do not care. And as a result, if they don’t double check my work, why do I need them? I cannot check my work without them. They claim they will ensure accuracy but do not and do not care about me. So they got $37 from me this time but never again. And anyone that I can warn in person, on line and in print, I will. (And owned by Intuit?) I will advise any and every one I come in contact with that the entire product line from Intuit is flawed and they do not stand behind their product or their customers. Run, don’t walk to another service!

Like many, I've never had a problem with them until this year. I understand the education credit delay, but then they added a form for a passive activity loss on a house we no longer own! I even checked the box that we no longer own the house. This has put us in perpetual pending status with no end in sight. I chatted with them and was told, “Too bad, so sad. Nothing we can do.” I've heard of others re-filing with another company, but I'm mad because I can't afford to let it be held up by being rejected. What a horrible experience.

I was charged on my Discover for TurboTax and the figures were wrong. Now I have to refile and get an independent to prepare my federal and state taxes and yet I paid for TurboTax.

I filed federal and state returns on 10 Feb. 13 through TT. The federal return is still "pending" in TT but the IRS website shows no record of my return after 18 days. I've called TT three times, attempted to chat twice, but have no positive results. I called the IRS, who indicated they had no record of my return and that I should consider other tax software. I will most definitely do so with my 2013 taxes!

I have done Turbo Tax other years with no problem. I got a "free CD" this year & took it with on snowbird vacation along with the prior year return. Before I could take one step, it charged me $59.99 when local ads that weekend had it for $49.99. It says we have high deductible health plan though we don't and can't find where to report roll over of my retirement from a recent job to my IRA. On an accuracy check, it says that I'm good to submit despite flagging things that don't make sense & I've left blank. Then it says I can't e-file due to my "tax situation". Nothing unusual happened this year. I think I should get my money back so I can go to H&R Block. This is really making me mad. I want to be done with it. What a headache! Online support says it's a "glitch." So, we have to pay for their problem?

I gave a review a few hours ago with complaints that were corrected. My refund was received with no extra deductions other than the fee.

I've used Quicken and TurboTax for ~12 years. I've never had a problem with TurboTax until this year. I have one minor gripe on the new flow; you are forced to repeatedly answer that you don't want to use the advisor and you want to enter manually. But, that's a minor gripe. TT took my return and took my money three weeks ago. They didn't say they couldn't process the Federal return at the time. However, it is now Feb. 27th and they say they are waiting on a form (which isn't part of my IRS package) that was released on the Feb. 14th. If you go to the chat, the agents don't answer. I've been assigned 11_Genisha ** and she hasn't responded to the chat window as I type up this complaint. I've opened a 2nd chat window and now I'm still waiting ~15 minutes later. Next year, H&R Block.

I received an email that state returns are not accepted after midnight in January 2013. Another message sent next day stating that was a mistake. Still states on their website that my return was not accepted. I tried fixing it four times. Today the IRS was to deposit my refund. I received an email from Intuit at 4AM that my refund is being diverted to them first to deduct fees and then sent to my bank in 1 or 2 days. I was not told of this. I can't believe it's legal. Why not deduct from my bank account? So my refund is delayed longer and who knows how much will be deducted, and I'm paying for a rejected state return. Also, customer service is unreachable.

I bought and downloaded the most expensive version of Turbo Tax to do the taxes for my S Corp. When I was checking out, it offered me a version of Quicken at a reduced price. I tried to buy it, but the link only let me know more about the offer. There was no way to actually purchase. Later, I was entering information for my shareholders and there was no box to enter % owned. Turbo Tax asked me why I hadn't entered a % and directed me back to the shareholder page, but there was nowhere to put the figures in. Later, when reviewing my K-1s, I found that I could scroll through and change it manually, which is a huge hassle. But hey, at least it works.

I have used TT for years without issue and this year has been pretty bad. To be fair, I did all 3 of our children’s taxes successfully. Their refunds are still pending but the returns were accepted. My wife’s and mine have been stuck in efile since at least Feb 9th. All it will say is to check back in 24 hours. They say there are forms the IRS will not process yet, but I went through the list of forms and none of them were a part of my return. There is either a software problem going on or else there is a communication problem. Either way, they seem to have a lot of regular past customers who are very unhappy with them this year, myself included.

The error checker keeps saying, "Schedule B: Payer name exempt-int div- must be entered." When you enter 0, it won't accept that. You can't correct it in the error check screen. There is a glitch in the software and when I called customer service, they said it would be corrected on 2/7/13. It is now 2/27/13 and nothing is changed, except you can't get a hold of anyone in customer service to address the issue. I am done with TurboTax.

I have used this service for years and never had a problem. I started noticing that the more deductions I recorded for my business, the lower my refund was going. I was also unable to enter deductions for the business use of my home. This started me searching reviews of TT. Guess I'm not the only one. I think I may go the old fashioned pen and paper route. This rates only one star (or less), but I'm not angry. Just glad I stopped before getting in too deep.

I did my daughter's taxes on the TurboTax software that I purchased last year and could not get them electronically filed. They were rejected multiple times because it said her birth date was different from what was on file with the IRS. The exact same thing happened this year after I paid $20 to file the state taxes electronically. I have to mail the tax forms in now and TurboTax does not refund state filing fees regardless if your electronic return is accepted or not! What a horrible business practice! Buyer, beware with this software!

I have used TurboTax every year since 1990 with no problems until this year. This year, however, TurboTax delayed my filing for two weeks stating that certain forms were not ready (they didn't identify which forms). When I was finally able to submit the forms, I received notice that it would take 24 to 48 hours to process my return. I then received notice that my return was pending. That was over two weeks ago, and it is still pending.

I am not sure what they did but they sent me a message saying I owed them money because the IRS had adjusted my return and there was not enough money left to pay them. I called IRS and TT had left out forms that should have been filed and triggered an audit on me. They have to be the worst. The IRS lady said they have had more audits this year because of TT mistakes than they have had in the past 6 years.

I've used TurboTax for 10 years, but this will be the last. I submitted my taxes on January 10th. I did hear, after the fact, that the IRS wouldn't be processing until January 30th. Then I heard that some form I used was going to cause more of a delay. None of this was told to me before I pressed the button and launched my return into nowhere land. My returns just hung out there in pending mode. Then on Feb. 10th, the federal updated to "accepted" and I received my refund on Feb. 20th. Meanwhile, my state return is still hanging out there in pending mode - three weeks after the feds started accepting returns. TT's website states that "You will be notified in 24-48 hours whether your return is accepted or rejected."

2012 Turbo Tax Filing - I have used TurboTax for years without any problems whatsoever. This year has been a nightmare. I filed my taxes on 1/10/13. TurboTax held it because the IRS wasn't processing returns until 1/30/13, but then before 1/30/13, I got an email saying it was accepted early. Nothing has happened since. I did have education credits, so I was waiting until after 2/14 when the IRS began to process those returns. Today, it’s already 2/22/13, and I've been checking my refund for a week. The IRS still doesn't have anything for me. Now, what do I do? I am so frustrated with TurboTax! I will not be using them again.

I used TurboTax 6 years ago and then went to another company. I tried them again this year 2012. I filed my taxes with direct deposit. Entered my new account information and their system overrode it with the old account information. Bottom line, refunds were not deposited and I'm still waiting for a paper check in the mail. I cannot speak with a live person and no responses to my online requests. But I was charged an extra $20 because they had to write a paper check. I will never ever use TurboTax again!

I chose Turbo Tax this year because I had no problem with them last year. They seemed to be very reliable and helpful with all of my needs. I filled out my tax return much like last year with no problems. I filed my return on the 24th of January. I assumed that there were no problems. The IRS was to blame for my education credit form that was not available to file until the middle of February.

This was my second year using the purchased online version of TurboTax. Last year, we were attracted by the free federal version, knowing there would be a $39.95 charge for our California e-filing. Because we no longer claim deductions, we thought the free e-z form would suffice. However, somewhere along the way, it upgraded us to the Deluxe version without ever making us aware of it, and charged us for the federal and state. Although we were never given an explanation, I now assume it was because of the added form for interest and dividends exceeding $1,500. When I called their support line (they make you jump through hoops to get the number) after an hour's wait, I talked to a woman who was very helpful, respectful and solved the problem. She never did say why I was upgraded, but gave me a service code number and talked me through how to enter it.

I have used the service for years with no issues. This year, it seems there is a glitch in their systems. As with my children, there is an option that states "Child's other parent will claim them this year per legal agreement." I checked this option. It removed my EIC and Child Tax credits and dropped my refund by a few thousand dollars. However, it seems on the final review section, it re-added my EIC, did not increase my refund and filed them this way. Now, their mother is unable to claim them on her return. I called TurboTax and was told wait time is one minute. Thirty minutes later, I got to talk to I think was a kid named Maria who I am surprised even knew what tax returns were, let alone what TurboTax was. All she could tell me was to amend my return. Okay, what am I supposed to do? Your commercial makes it very clear that you are the only tax company that will put me in contact with tax professionals, so what company do you work for?

Turbo Tax is broken. Can import a 1099 from financial institution. If imported from a second account at same institution, TTax overwrites the first import. Their answer? Enter manually. Like many others, I've used this product for many years. This will be the last year.

As all others have already noted, TurboTax is having severe issues with their software. It's time for them to be honest with their customers. Maybe a little exposure from the press and a little action by our elected officials could change their attitude.

I have used Intuit products - Quickbooks, Quicken and TurboTax for more than 10 years without a problem until this year.

I, too, have used TurboTax for at least 4 years, and without any problems. However, this year, I wish I went to an expert to have my taxes filed. There seems to be a system error in the program. I had all my itemizing and deductions in place. During the initial review, I realized that I made a user error so I went in to make the correction. By doing so, the program went haywire and froze for a few seconds. I did not think anything of it at the time being and thought that this happens once in a while when something is uploading on other programs; I gave the system time to adjust and re-format. Once the screen became operable again, I went ahead and double checked the area that I applied the changes to; everything looked fine.

I have never had a bad experience with TurboTax until 2013. The deluxe program has flaws. It required me to file a form that is not needed (5695 Residential Energy). I contacted technical support, and they couldn't help. I was told to restart my return. I was also told that the IRS was not accepting returns requiring this that’s why I would have to wait. I waited until the 7th of February. I filed the taxes with pending response for the last week and a half. I called customer service for TurboTax and waited 41 minutes - no resolution was given. I waited for a supervisor for another 15 minutes; no response. I am contacting the FTC and Better Business Bureau. I feel there has been a breach of contract on their behalf and border-lining on fraud.

This is my second year using their services to file. I was not informed that the forms I needed were not available until after I filed. I was told my return would be held until January 30th. It was not filed until 01/22, and it was accepted on 01/26. I am still waiting on a return after seeing others with the same forms accepted and approved for a refund. I am under enough stress, and this is contributing.

I believe that this is an increasingly unfortunate problem. TurboTax uses a lot of foreign call centers. In this instance, I had a question about a 1099 filing. After waiting for 20 minutes, I spoke to someone presumably from India who said that the IRS prohibited her from giving tax advice. She transferred me to a number located within the US. I have been informed that it'll be another 40 minutes to talk to someone. Sounds to me that TurboTax doesn't know what they're doing.

I've used TurboTax for years with good results, but not this year. My Deluxe program (which I downloaded) does not open the Help Center, so I can get no answers to simple questions (like how to open a window to list expenses separately). I called, and after a 25-minute wait, was sent to another department. The same thing happened again - a 16-minute wait, and now a 50-minute wait for another department. Does anyone there (in India) know anything about this program?

I have never had a problem with TurboTax until 2013. I went to file my tax return online last night, 2/16/13, and noticed that the software did not record my 2012 itemized deductions. I contacted them via phone, 2/17/13 at 6:30 a.m. and spent 45 minutes waiting for a rep and then another two hours on the phone with a rep, trying to figure out what the problem is. It appears that they have a glitch with their software when it comes to itemized deductions. The rep then told me to download the software and file my taxes that way. Well, lo and behold, it is now 12:23 p.m. pacific standard time and no filed tax return. The download is a joke. I had to uninstall the crap. I am now off to H&R Block. And to think TurboTax had the nerve to poke fun at H&R Block.

I try to e-file. Rejected. Message: “There is a known problem with TurboTax that is being corrected. Please wait until February 22, 2013 and then...” Basically, update the software and go through the return from the beginning and try again. A three-hour call to support ended with me wanting to shoot myself. I resolved the issue myself because I am awesome, but an error message that says "wait six days and try again" is unacceptable.

I am so disappointed and feel I was cheated by TurboTax. We have used the software for several years and have always been satisfied with the results. I would have said the same thing about this year, except for all the add-on charges. Not only did we pay the $49 for the deluxe version, but then got added on charges for another $50. Today we received a paper check in the mail with a letter from a bank saying they deducted an additional $20 since our routing number was incorrect. We gave them the routing number our credit union gave us to use. So it cost us $120 for a simple tax return. Next year, we'll go to H&R Block and let them earn the fees.

I had a simple question regarding filing 2 W2's, one for NY and one for NJ. I paid the extra money for the tax experts, waited 22 minutes for a representative to pick up, and the lady that answered would respond with "um....", went mute for a few minutes, came back and said things like, "How was your day?" or "Where are you from?" I asked another question, to which I got the same treatment, 5 minutes of silence with "um’s” interspersed. I didn't receive an answer to this question. The answer I got for the second question was, "Well, you are reporting more wages, so you are being taxed more." Even the most uneducated knows "more wages" does not equal "less return." I had my taxes taken out of my paycheck every time. This was also incorrect because I did the same thing last year, and this year my return was abysmal, though I didn't do anything differently from last year. She then said she will "axe" (I assume she meant "ask") someone, went mute for a while, then returned and recommended I speak with a Tax Expert. I'm overjoyed at this, but keep reading.

I've been using TurboTax for years with no problems. My federal and state tax returns were sent in early February. The federal seems to have processed without problems but the State did not get sent. I never received the acceptance email that is normally generated so I contacted my state today. They indicated that TurboTax has a transmission issue and it was never received. I even got an email from TurboTax indicating it was sent. I immediately contacted TurboTax and have heard nothing back from them! I paid the $19.99 fee to process my state taxes and now this. I will never use this product again.

I have used Turbo Tax for over 10 years. Up until about two years ago, I was happy with them. The last two years, however, the guide that helps you walk through the filing process has become very confusing. What is really bad is what happened this year. When I filed, I received notification that my return would not be accepted because my return included a form that was delayed and wouldn't be available until March. When I checked on the form in question, it isn't one I am required to file. Turbo Tax never asked me the exception questions that would have omitted this form. The Turbo Tax system required it because I had rental income, but I didn't meet the litmus test that required the form. Since I have already filed, I am now stuck waiting for my refund all because of this lousy product with no recourse.

I bought TurboTax Deluxe and e-filed both federal and state tax. About a week or so later, I went to check my e-filing status. Did turbo tax do an update? I checked e-filing status again. It said that neither the state nor federal tax were e-filed. They wanted a $19.99 for one state filing that should have been included in TurboTax Deluxe. They also wanted a $29.99 TurboTax refund processing fee for a direct deposit of the federal refund. I chatted with TurboTax, and they did not answer the question regarding the $29.99 TurboTax refund processing fee. Why would I pay another bank to process my refund from the IRS when it was being direct deposited? Also, the TurboTax support representative said that I should have called about the $19.99 state filing fee. I don't think the support person on the chat understood what I was typing.

I have used TurboTax for well over ten years. Every year, it gets more complicated and frustrating in its inability to explain what information is needed or why it calculates things differently when a law changes. This year, I used the business version because I started an LLC and wanted to deduct the related costs. The help section is very, very poor. No explanation of what information is needed for a given entry. Their expert advice directly conflicts with IRS publications which brings up the point of if I have to go to the IRS website to find information, what do I need TurboTax for? The idea behind software is to make something easier, not make the user do the work themselves.

I bought Business TurboTax. While filing, I was told I needed to spend $59 for NC state tax. I thought this was okay but after I finished, they told me they don't support NC. No refund. I've been on hold for 2 hours and when I am one caller away from customer service, I get cut off. Next year, I will not be using TurboTax. I used it 4 years running but they have lost me with poor service this year. I can do without the headache.

After finishing my federal return on Turbo Tax Deluxe, I was prompted to purchase the state download. In years past, this was always included with the purchase price of the Federal. I entered my credit card information as instructed on the screen and got a confirmation email, but I still cannot get the state download. It has now prompted me to a screen that stated that I must call Intuit Sales and Service to complete my purchase by phone, but of course they are only open from Monday to Friday! I am totally frustrated with this. The software keeps sending me around in circles without downloading the State and transferring the info. I have used Turbo Tax for many years and have been quite happy. This year is a different story.

I bought a TurboTax deluxe. I paid $10.00 more for that version because it had the state download too. Entering all the information was easy as it said, but when I went to do my state, the program was running me in circles and encouraging me to buy a download for my state at $39.00. By this time, I was frustrated, and against my better judgment, I did it, only to get nothing. I'm into TurboTax for $90.00 now, and I can’t even file my federal tax because I still need to do my state. I called the help line. Wow! It says I have a 42 minute wait - that’s no joke. I waited the full time.

I was unable to use the free version as it forced me to use the pay version. The IRS sent my refund to TurboTax's bank on February 6th. They have to take the fee and then send the refund to my bank. They claim they still don't have the refund from the IRS. They told me to call the IRS back. I did, and the IRS told me to call TurboTax. I spent another 1 hour 45 minutes on chat with a supposed customer service representative, who basically told me that the IRS is behind. He said this not once but more like five times. I finally got frustrated and told him that this was not a viable argument since the IRS had already sent it to TurboTax's bank.

TurboTax caused us to be audited by the IRS. The auditor's first question was, "Did you use TurboTax?" Apparently, the errors are so consistent the IRS can easily spot them for audit. Bad importing of data, mis-classification of donations as sales, so many errors that ordinary people don't pick up on. Between the adjusted tax, interest and penalties, it cost over $20,000. I filed a claim with TurboTax and got a denial so quickly they couldn't possibly have actually reviewed it. And they were rude! Rude in every email they sent! Terrible, terrible, terrible. Using a CPA from now on. Better to support a small, local business anyway.

I have used TT for years with no problems. This year I've had no income, but they have made it impossible for me to access the free form, after mistakenly beginning the form that updates from the previous year (Basic). Plus, they no longer make individual forms available, and have no help except for other confused customers, whose questions are so numerous and detailed, there is no way to extract any useful information. There were no answers anyway.

TurboTax Deluxe 2012 - I filed my federal and Mississippi state tax. The federal tax processed fine and was accepted within hours. The Mississippi state tax was rejected within hours, saying missing or incorrect info, but they wouldn't give me details. So, I rechecked it and saw nothing wrong. I resubmitted and got rejected again. I changed a few things, thinking it might fix it, but got rejected a third time. I called the Mississippi Department of Revenue, and they said that TurboTax has a date glitch or something that they were working on. They told me not to change anything on my return but wait on a fix update from TurboTax. I doubt I'll use them again. They need to test their software before releasing it for millions to use.

I filed using the TurboTax free addition but will never, never, never do it again. It should have been a simple this is how much I earned, how much I paid in taxes and no other deductions or claims. Three days after I submitted my form, I received a rejection notice from TurboTax but they don't tell me why it was rejected. They only give me the link to Fix It Now. I reviewed my form and cannot see any problem, so I resubmit. One week later, I have heard nothing from TurboTax. But when I tried to check my status, it won't let me back into my account because there is an authentication error. After contacting online customer support and waiting 45 minutes, I am told that I need to try and access my account in a different browser. I tried but it still won't allow me into my account and I have no idea where or what TurboTax has done with my return. I am glad I did not pay for this service - that would have really pissed me off.

I'm just going through the motions and following the prompts. I ended up paying $36.99 for filing my State (which apparently is free in IL otherwise) and $29.99 for Federal. Also, the cost of purchasing the software itself was $65+. It is ridiculous. I will not be using this software next year. It claims to be the way to file and I have used it for years, but this is just crazy. I feel so stupid for paying all this!

In my opinion, you should avoid Turbo Tax. It has a bug and does not get you the maximum refund. I used it twice just for fun, before I visited my CPA with over 30 years experience, to get a rough estimate of what I would owe. Both times he was able to get me over $4000 more than Turbo Tax (No, there are no shady gimmicks; unfortunately, there are no excuses for why Turbo Tax sucked).

TT subtracted my military retirement during the gross income calculation even though it had not added it in as it was entered by me as non-taxable (0). This gave me a momentary ** as the refund amount was tremendous. Upon further investigation and my doing the state forms manually, there is a flaw in one of the worksheets that if you answer both questions correctly about income reported on your federal but not your state, it assumes it should deduct this amount from your gross income and shows it on page 1 as a negative amount. My first year with TT and my last. I spent hours using it and ended up doing my taxes manually in 30 minutes. If I could get my money back, I would!

Though the TurboTax product is generally fine, the customer service representative charged me the highest fee of a combination of their home/business package. When I selected the online free federal return, they refused to change it. I explained to her that I can prove that I do not have a business at this time, against her assertion that her choice was the correct product for me. I have kept all records. The presumption by a retail business when this type of civil offense occurs is that the customer won’t likely go to a small claims court over it because of the nominal fee involved. However, if enough customers experience this same type of override, then a class action suit may be in order, thus, the reason for my post.

I took a couple of hours to complete Turbo Tax online. It seemed easy enough. When I finally attempted to file, Intuit tells me IRS forms were not ready. The wording implied that it was the IRS' fault. Intuit had a nice feature that they would notify me when the forms were ready. A couple of days later, I received the email notice. I returned to Intuit site only to tell me the forms were not ready. Additional research found that the Intuit is the problem, not the IRS. I'm done with Turbo Tax. I found another popular online filing program - for less money too!

I have been using TurboTax for over 5 years. This year's program is flawed. During the looking for errors assessments process, an automated message appears stating, "div/state not entered." After 1 hour and 40 minutes, it was not resolved. It keeps looping you in a circle. As a result, I started using the H&R Block software. I entered the exact same data and had no problems. Thanks H&R Block. The same $ amount expected to come back with either software. Don't waste your time this year. Too bad, TurboTax was really strong for awhile.

I used TurboTax to complete my federal (FED) and state income taxes. When the FED completed, at the very end, I received an error that indicated my FED return could not be e-filed due to a HSA Acct withdrawal for medical expenses and that I would have to file my return manually with an 8889 form. I had to search for that, complete it manually, and send it. Then I completed my state taxes, which simply auto-populated the information from my FED filing, and after it said everything was okay - no errors - it e-filed it. Later in the day, I was notified that the state rejected my e-filing, and I was not given a reason.

I called Turbo Tax to find out what package we needed (I don't want things to come back on us). The girl had no idea; I waited for 45 min. because they say they have tax pros with all the new laws that no one understands. We want the right forms. We are also tired of paying $200-$300 to get our taxes done. But the girl could not answer the questions. I found myself getting more and more angry until I finally thanked her for her time and hung up. Now I don't trust you all and won't get the product.

I was charged and unable to delete one of my returns. I was not given an option and was unable to contact anyone. I will not use TurboTax nor recommend it. It used to be a great service. Their filing screen made it seem like I had to pay and then reverse by viewing status and by choosing action/delete. Too late! This is not sound customer service. Also, I didn't like your new screens vs. the last few years.

At the beginning, it says the basic service is free, a big green free button with no asterisk. At the time to submit, it asks you for $19.99. This is a bait and switch. It was only at this point I was able to find a page that explains how the free service isn't free. I feel pretty pissed after sitting here for an hour typing numbers, and I get scammed. (Here are some keywords from me to Intuit: scam, ruse, bait and switch, lawyer, lawyers, class action lawsuit, closed, closing fines, and jail.) Stop advertising things for free that are not free anywhere, at any point, and for any reason.

The deluxe version stated that it included both the federal and state returns. Everything was fine with the federal but the state would not work unless I paid another $39.99. There is no way to contact them for a refund.

My refund was directly deposited to my Turbo Tax card. Everything was okay until Turbo Tax closed my card with $2,600 on it. I’ve sent them the information they wanted three times, and they still have not released my money to me or the IRS. It has been one year now and still nothing. I’ve contacted the IRS, and they’ve sent Turbo Tax a letter and still nothing. How can I go about getting my money back?

I have used TT for many years. Last year, TT reported my tax amount as $10,371 and I got my refund. No problem. I then had to amend my return for a DIV statement I received later in the amount of $11 (I did not need to but did know any better). Next thing I know is I received a bill of $360 from the IRS. After 4 trips to the IRS office and spending much time, the mystery was solved. It was found that my tax amount was actually $10,731 (and not $10,371 as stated in the TT program) - a difference of $360. On contacting Turbo Tax customer service for a refund for all the time spent on their error and pointing out their 100% accuracy guarantee, I was told that the IRS was at fault and that I should take up the matter with them. It is extremely shameful for such a large organization to treat good customers in such a poor manner.

I paid $59.98 for my federal to be completed and they want me to pay another $36.99 for my state tax. I wouldn't pay. I will send off with paper return before I give them another penny. They are liars.

I have used TurboTax for years. I received a notice from the IRS in Dec. 2012 that my 2010 taxes were incorrect due to a re-characterization of an IRA. Fortunately, my financial adviser contacted the IRS and got it resolved. The issue was that TurboTax could not calculate this, and I had to override the program and that required me to not be able to file electronically and caused the IRS to look at my return very closely. The issue here was that the IRA lost value from the time it was converted to the time it was re-characterized; thus there was no way for the amounts to match. Now, I just received a notice from the State Income Tax Department that my 2009 TurboTax state return is incorrect. This was an error directly from TurboTax. I now owe back taxes, penalties and interest. I will not be using TurboTax again. It is just not worth the fines.

I filed 2010 return, paid extra for the audit review and also their audit defense. I got a letter about 6 months ago telling me I owed $30,000.00 to IRS. We got a refund that year of about $2,000.00. We don’t even make that kind of money. I have been speaking with the tax people supposed to be handling with IRS for me. They said they sent my true tax papers in and got a confirmation, but then the other day they said IRS said they didn't receive it so they had to send it again. This is like a nightmare. I got a cert letter from IRS the other day still stating that I owe them $30,000.00 for 2010 taxes. I am going to have to get a tax attorney; I don’t trust them to take care of this for me. I will never use them again.

I was contacted by TurboTax in October to tell me that the software had calculated my tax wrong (Federal Land Rental Issue). They offered to recalculate the tax for me, and I let them do so. The change increased my taxes by more than $3k. I then needed to resubmit two states' worth of tax forms. Since I had previously filed an amended return in May, TurboTax was unable to file a second amendment. After some time with a TurboTax rep, who actually was able to converse in English (a first), I was instructed to reconstruct my federal and state taxes from scratch.

I have used TurboTax for several years without problems. However, my 2011 federal and state taxes that were electronically filed with TurboTax were never sent. The IRS contacted me by mail. I thought that it was a scam since I had records of my electronic filing with TurboTax. I called the IRS general number to report the scam. Only it wasn't a scam. My joint return was not received. I now owe penalty and interest. I've tried to talk to TurboTax about the problem. The best I get is an online chat that goes nowhere and ends up being a waste of time.

The problem was resolved by patches to the software. This first time problem was caused by our indecisive Congress and should be a one time event.

I have been doing my taxes with Turbo Tax for the last 3 years. This year, I was audited by the IRS so I needed to go back to 2009 and get my tax information. I could not get it off my computer so I called Turbo Tax and asked for a copy. They told me they couldn't get my information because I didn't send it. I told them I had a confirmation that my taxes had been sent and accepted by the Federal and State. They said the best they could do is let me redo my taxes. Also, I bought their audit defender and they were of no help. I won't buy this product ever again! Oh, and the auditor told me that Turbo Tax is very confusing and you can easily answer wrong and it will cost you penalties.

I received a notice from the IRS that there was an error on my 2010 return, which TurboTax prepared, saying that I owe $2,500 plus interest. I scoured the website and found a phone number which just directed me to the support page where I found the question I needed an answer for. And they are telling me that I have to submit the entire notice from the IRS, all my tax documents and 2010 return, and proof that I have paid the tax and interest owed on the first notice. They will take 8 to 12 weeks to determine if the error was theirs.

Really? I was out of the country for eight months due to a funeral and started working in KY in September 2009. I just received a mail three days ago stating I owe $867 and change, for TurboTax being Turbo **. TurboTax initiated a return for $14,856 income when I made only $6,513. So now, I have the government on my ** for ignorance. I use them every year. Now I have to go back every year and see if there are more mistakes. I am really considering hiring a lawyer to sue these ignorant individuals.

I included a 1099-MISC and TurboTax did not prompt me for a Sch C or an SE. Thus, TurboTax should prompt you for the Sch C and SE. I received a letter from IRS that taxes were due. This would not have happened if the program had prompted me for these forms.

We filed our Idaho return and according to TurboTax, we were to receive a $105 refund. We received a call from the Idaho Tax Commission that we would not be receiving a refund but owed over $1,500 with interest and penalties. We were then told that many filers who had used TurboTax were experiencing the same problem, some glitch in their software. Since we did not purchase their insurance, TurboTax says too bad, so sad, you should have bought the insurance. Well, we will never use TurboTax again.

Turbo Tax figured my Federal Tax incorrectly. I now owe the IRS $459.00. Reviewing the return, I see no possible reason for this error. It was a simple straightforward return. I would have done better doing it by myself.

I have used Quicken since 2002 and Turbo Tax since 2008 and this year, I found numerous software errors in Turbo Tax. As a software engineer, I know what caused Turbo Tax 2011 to screw up my state and Federal tax returns.

I filed my taxes through TurboTax in January. I selected the card option. I tried to activate the card. TurboTax said to give it 3 to 5 days. Every time they requested different documents, even the ridiculous ones. After several weeks, they said the account was permanently closed and to contact the IRS for a paper check. The IRS put two traces on the money. I received the traces back over the course of several weeks. I was instructed by the IRS to contact Bancorp Bank; I did contact them and sent all documents to them, which even included me holding my driver’s license up in front of me, on the webcam in front of the computer.

Turbo Tax still wanted to charge me a State Refund fee even though my Fed Refund didn't happen. I tried emailing them back the below with no success:

Well, TurboTax has been holding on to my money, going on three months now. The IRS tracked my money and requested I might have to file a lawsuit on TurboTax if they don't send the money back to the IRS. I have sent all of my paper to confirm I am who I am. I'm trying to be calm and fair to give them time but like I said, it's been three months. So after next week, I will have my lawyer to take over.

Using TT Premier with Windows XP, efiled with debit information to pay taxes. After three weeks and no debit, called IRS who said they had not received efile. Opened TT and final page said efile not submitted although all information was there. Several issues with TT and XP: files would not print, had to save as PDF then print, would not do cost basis, so suspect it was another software conflict that Intuit didn't warn us of. Anyone ready for a class action lawsuit?

Oh my gosh, I signed in and it will not find my return! Oh yeah, previous year, but not this year. So now I can't print it. And there was no number to reach these idiots and yes, I mean idiots. For as much as they charged, I should be able to easily get a phone number. I'll never use them again. Ever.

Charges not clearly spelled out up front - I am furious with these people! Do not use TurboTax! They are bait and switchers and will charge you inconsistent amounts and bank fees. Ripoff alert! Call Clark Howard and file a complaint with your State Attorney-General's office. We all need to find a lawyer, who would like to rip these bait and switchers. If they had a place on their website that's easy to find that dealt with complaints, I would not be here. Intuit is not interested in helping; it's just ripping people off! I'm out $129.00 in fees. The bank refund processing fee is $29.95, tax preparation fee is $89.90, and applicable state tax is $6.30.

Free government TurboTax through Intuit is unstable. During the preparation of my taxes, I had to redo items more than once since the system overrode what I wrote. Each time I saved the document and reopened it, I had a different income, or some other fact changed and it was difficult to get back in to correct it. For instance, the New York City address of my bank changed to NYC Pennsylvania. I am concerned that my taxes were filed properly, but to the best of my knowledge, I corrected all their erroneous changes. I've used TurboTax before with no problems but that was with a purchased copy. This one was the free version so maybe that is the problem. But it's disconcerting that what I typed was not what I got when I would reopen the file.

I filed with TurboTax for a federal filing extension until October 15, 2012. I have done this before with no problem. I then received an email from TurboTax saying that the extension had been rejected. Even though my spouse's name and Social Security number are included in the information in my TurboTax account, they were apparently not on the extension form that was sent to the IRS. I was not given a chance to review the information, it was simply sent off. The email said that I had until April 22, 2012 to resubmit the information. Every time I went on the TurboTax link to resubmit, the program, however, would not send it. There is no contact number on their site, only a forum where other users can talk to each other. They are basically using us to counsel other TurboTax users - this is ridiculous!

I continued to try and file a tax return for 2012 and it cost me money on top of money. I have used Turbo Tax Deluxe for years but this time around, it was more than a burden than it was worth. Useless information and useless format and useless waste of time. I will never purchase it again!

I had to do an amended 2011 return. When I clicked to amended return, the window came up showing procedures to follow that looked like a point I would be at, if I were half way through the procedure. I retried several times with the same result. I finally tricked my return into thinking it was an amended return, and went from there. No matter what it did, TurboTax never produced a finished 1040X form on the screen, filled in or blank. I had to resort to go online to procure an IRS 1040X form, printed it out and filled it in by hand.

I filed my federal and it went through. But then on the 17th I discovered, despite the phonies’ assurance that it went through, that it didn't. All that after spending 9.5 hours! I had to spend 3 more trying to get my state to go through. I had to print out a copy and mail it in that night. I think they are thieves of time! Today, I received a survey, which I had completely marked anything, with an explanation of problem. When I hit finished, I was given a message there was an error and all data that was there was deleted. I guess they only want positive responses.

I have been using TurboTax for many years. This is the first time I have had an issue, but it was a big one. I purchased the Deluxe version online in November 2011. I typically file the last minute. When I attempted to print and file, a fee of almost $80 was required to be paid first. When I spoke to an agent, she reduced the fee to $39 for the state form. She said I was sent an email in March to tell me that my purchase price would be voided and increased if I filed at some later date. I never received such an email. This was an outright lie. But how can a company tell you at the last minute that they would not honor the original purchase price? After filing by e-file, I still had to run out and find a post office to mail what I owed the government, which made the e-filing ridiculous; I could have mailed it all. At any rate, once you purchase a program, it is disgusting to attempt to double the cost at the last minute in order to use it. They held me hostage, really. I will never trust a company that works in such a fraudulent, deceptive manner.

I started my Business/Personal taxes on April 16, 2011, went online for all the updates and spent the 17th finishing up. My post office was open till 9pm so finished, we up and hit "print" at 6pm. Printer shut down and all info on forms disappeared. We could not retrieve them no matter what we tried. We called a computer expert and he said Turbo Tax has a problem like that on some Macs.

I started to file my 2011 taxes and chose 'basic' at the start and spent a couple of hours doing my return on 4/17/2012. When I got to the end of the process, they wanted to charge me about $80.00 to file and print, which included $39.95 for the federal which is advertised as free. When you try to contact them, you will find out that it is impossible. Now I will have to pay a penalty for filing late. Thanks, Turbo Tax!

I have been a Turbo Tax customer for more than 6 to 7 years and never had a problem. In fact, I was an advocate and bragged about your system. This year it was a catastrophe. I never got to file my 2010 1040 or my state forms. Your system would not make a connection! I had already entered and finished my spouse's in March. I also started my own 2010 filing during that time. However when I went back to finish and e-file my forms, beginning on March 16 and still today, I cannot get into your site. The more I tried the more I could not get a secure connection.

I tried to use the free TurboTax option. It still made me pay, then my return has been denied and the option to "fix it" is no option at all. I’m low income, I won't be getting my return back now because my estranged husband has already filed with my name on it and I want my ** money back.

I have used TurboTax for probably 7 or 8 years without a problem. I have a fairly easy return, so I procrastinated until about 6:00pm on April 17th to start my return, knowing it was easy and I could just hit the e-file button. I finished it in about 30 or 40 minutes and went to do a wrap and print and was given the message that TurboTax does not support some form due to tax code changes so I could not e-file. I could never figure which form, no matter how many times I entered the credits area (which was where the problem was supposed to be). I was spitting mad.

Overcharged for filing return without notice of price increase! - When I originally started my return, I was told it would be $29.95 for me to file. When I went to file and send the paper, it charged me $84.95, then charged my bank $91.96! they said that the $29.95 was a special, if you filed before a special date. This was never sent to me. I was never notified of this or of course I would have done it. Very misleading to their customers. I will not use them again!

I spent the time and effort required to complete my 2011 income tax return using Turbo Tax Basic. I completed it on April 15, 2012 and upon selecting the necessary option for print in order to mail it, I was greeted with a system crash. I tried several times using suggested work at rounds, none of which worked. I also manually updated the Turbo Tax as recommended and the same problem occurred. I also tried to save the return to a PDF but that crashed also. I called the file up for preview with the intent to save it in PDF but that crashed also. I noted that a lot of finger pointing was taking place with Intuit saying that Microsoft had done some security updates that were causing the problem.

This service is a scam... they say free, but then would let you file federal unless you pay $39 for state filing. This is deceptive and consumers should be aware to avoid this horrible service.

I used TurboTax in 2009 and 2010 and it was fine. I printed the pages I wanted to keep handy and burned the entire filing to a CD. This year (2011), the only thing I could do was save my filing to an Adobe file. When I tried to print, some pages would print and some would not. The first page of the 1040 form would print, but the second page comes out blank. I couldn’t find any way to burn the filing to a CD. TurboTax apparently wants you to buy something extra in order to do that. I have used them for the past three years, but I doubt if I will use them again.

I'm initially unhappy that worksheet information did not roll into the forms and items had to be answered again and again. Then when time to file electronically, I was unable to because of no internet access, which was totally not true as I had access to the live chat throughout the process, but when time to file, nothing. This is my fifth year using TurboTax and the first time I have encountered such problems. Hopefully, these issues will be resolved before next year. I use the Home Business version and feel that it's too much money not to be able to use the service as advertised.

After going through the rather lengthy process of finding the contact information and going through the help categories, the live chat contact window disappeared as I was typing my name. I went through the whole process again and then had to wait for over an hour for an agent. After the first agent read my question, I received a message that I had to wait for another agent. After reading my message, this agent asked me which form the question was about. I mentioned that I had listed the form number in my message and gave it to him again. He said that he needed to call up the form and would get right back to me. Then the live chat window disappeared and I never heard from him again. I need to send my return tomorrow, but I'm not going through this again.

I have used TurboTax before and was satisfied so I went back again this year. And now, I am being charged $79.00 or $79.99, I was too upset to remember, for my State and Federal taxes. This was $50.00 more than what the upfront fee quote was. I had to put it on my credit card because they wanted me to pay another $29.99 if they took it out of my refund. I am very upset as this may cause a financial hardship due to a rough economy. I usually help my family with bills and did not anticipate this. Please help me. The deadline is tomorrow so I feel they are taking advantage and raised the rates overnight. Now I am worried they are shady and I won't even get my refund.

Turbo Tax Deluxe - I have always used to TurboTax to e-file my taxes. I will never again use them. They say my federal has too many forms to e-file, but my sister, who has a much bigger tax packet, was able to e-file hers. I've researched the internet about this year's TurboTax. It seems others were also misled about what "free state" meant. They want me to pay $19.99 to e-file the state forms. I've used TurboTax to file my taxes for many years, but I'm done. I will never again use TurboTax. I would like to have my $59 refunded. Again, I will never purchase TurboTax again.

E-filing was rejected - I have always used to TurboTax to e-file my taxes. This year however, I mailed my return. Additionally, I've researched the internet about this year's TurboTax. It seems your program has caused thousands of people to mail their tax returns to the IRS. I've used TurboTax to file my taxes for many years, but I'm done. I will never again use TurboTax. And, stop sending me emails that state the IRS has extended the e-filing deadline. You should be ashamed for ripping off people. Honestly, I would like to have my $36 refunded. Again, I will never purchase TurboTax again.

My sister had the exact same problem as Tiffany did after calling IRS and Turbo Tax, and repeatedly faxing any and all required info. She called and told Turbo Tax she would now contact the media and an attorney. Within 24 hours her money was back on her card. Don't give up and good luck. I have never had a problem with them myself but will never again use them.

I switched from using an accountant to TurboTax 2 years ago. Big mistake! There were so many errors with our filings I can't include them all here. I ended up with a horrendous IRS audit that is still ongoing trying to sort out the TurboTax mess. Warn everyone you know not to use this software.

I have been using TurboTax for quite a few years, and although you really do have to know what you are doing to get good results, it's easier to use than a real 1040 form. Although, really, mine would be 1040EZ; and it is close to being a waste of money for a simple return. It's nice, because you can get it to import your info for the next. I have had no problems in the past years, and this year, when I did, my returns at the beginning of February all went well, except I could not print out a copy for my records.

TurboTax’s fees and cost of services were too high. When I asked a question (and I had many), it would not answer them. It took me to other areas (sometimes related subjects), but most of the time why am I out in “no man's land”? It charges $29.95 to set-up a Visa account. I didn't know this until the end of completing my taxes. If I had known TurboTax would charge so much yet give me so little information on how to save money, I would not have chosen their services.

TurboTax Card by Intuit, Inc. placed a security hold on my debit card on 03/27/12. I was never prior notified there was an issue until I tried to purchase items and the transaction was declined. I immediately contacted TurboTax Card services by calling the number on the back of my card. I was told that I needed to fax in a copy of my driver's license, social security (signed), and two proofs of address. I faxed in the requested information the same day and was told that it would take 3-5 days for review. I contacted TurboTax Card services again on 04/03/12 to check the status. The TurboTax Card services representative and supervisor informed me that they saw no notation that the first fax had been received. I was told to refax the same information to the same number, but this time it would take 5-7 days. I faxed the requested information for the second time, but this time I called after faxing to verify that it had been received and was told by another TurboTax Card representative that it had been. I called back on 04/09/12 to speak to a representative with the company to find out if there had been any change because literally two weeks had past. I was told by another customer service representative with TurboTax Card services that they saw no notes regarding receiving the second fax. I was outraged!

I was led to believe that, in order to file a paper copy of state tax only, the answers to the federal portion would need to be completed. I finished answering the federal questionnaire, with the understanding that these responses would be used to complete the state tax forms. I completed the filing process, with the understanding that at the end, I would be billed only for the state tax portion ($39.99). Instead, I was informed that my charge card would be billed for both state and federal plus tax ($97.00).

Well, I heard it all in the emails, anywhere from $29.95 to $49.95. But in the end, the charges were $95.30 after agreeing to $89 something. Very deceitful company.

I found out my social security number had been used for someone else's tax refund. When I filed my return, it had been rejected a day or two later, but TurboTax did not email me to let me know that there was this important issue. They emailed me a receipt for all the money I paid for their services, but they failed to email this important status of my refund? Unacceptable. If I had known, I could have alerted authorities sooner, as the thief had filed for taxes using my social security number just a week before I attempted. I do not trust this company with such sensitive information.

I’m so frustrated and upset. TurboTax will never have to ever worry about me filing electronically with them. I filed my 2011 taxes and received my money on time February 1st. So, I barely spent my money. I so happened to check my card to see what was my available balance, only to find out that my account was put on hold for security review. So I called to see what the problem was. The rep told me that I had to fax over my picture ID, SS card, and a bill with my address on it. I did all of the above. They told me to call back 5-7 days and my account would be opened. I called back and they had closed my account permanently! They said that I wasn’t going to be able to receive my $4,484 that was left on my card. I called all the numbers and no one could help me (IRS and the bank that TurboTax deals with). All I can do is cry. I have called over and over and talked to supervisors and reps and they can not state why my account has been closed. Someone help me! I will not give up.

I asked for my tax refund to be given to me on their TurboTax Debit Card. I got the card and decided to not use up the balance right away so I could have some extra money for some school expenses I had coming. But when I went to use my card, I found the account "locked" for security they said even though I didn't have any problems. They had me fax over my ID, SS Card and Proof of Address and said it would take 4 business days to unlock. Yet, I have been waiting for over 2 weeks, with no money and they give me the run around each time I call. I've had to re-fax the info on 4 separate occasions and each time it's the same excuse "wait 5 business days".

I filed my taxes online via TurboTax. It was to be direct deposited and the fees would be paid through their third-party bank. My return got held up for review. I learned today it was due to my name change this year. Today, I got an email from Intuit/TurboTax. The email clearly states my return isn't large enough to cover their fees from the bank; so, they are dropping their services and I am to pay TurboTax their balance ASAP. Panicked, I called the IRS. The IRS has no idea what TurboTax is talking about. My return is clearly large enough to cover their little fees and have a few thousands to spare. I went online to TurboTax to chat with a "professional" there who at first told me the email was a scam. Then, I was told, “Oh, it is just in case you don't get your return by the 27th.” Then, I was told that it is all the IRS' fault and TurboTax did nothing.

They are nothing but a group of ill trained phone answerer. All I kept hearing was how strange it was. Despite my being knowledgeable, they kept having me do the same thing over and over again. I finally asked them whether they were aware of Einstein's theory of insanity. No one knew it, so I told them that is what they were doing. BTW, there are no "supervisors", despite being told that I would be connected with one. I knew more about it than they did.

TurboTax computer system is utterly useless and calculates everything wrong! An example: TurboTax System guaranteed I would receive $900 back from the state and got their infamous green light and said it was confirmed and filed. Well, I received a $3 refund from the state and called Turbo to no avail. And then I spoke to the state of Michigan and they said that Turbo had made a huge error. I will never use them again. I wasted $69 doing so. They are the worst!

Turbo Tax will not pay for their screw up - I filed my 2010 Federal return using Turbo Tax because I heard from friends how easy it was to use. I recently received an audit letter from the IRS. The notice stated that I owed them $4,000+. This was a direct result in the way Turbo Tax used my filing status. Their software made all my calculations for me and somehow said that I claimed $79,000 in sales tax revenue when I didn't even make over $52,000. Both Turbo Tax and their audit defense partner have not tried to solve the issue at all, they are both just saying I better pay the IRS the money.

After using TurboTax online and e-filing on February 10, I finally received my refund card expecting $337 on it on March 25. The card only had $267 on it and I had paid for the service off my bank card. TurboTax could not come up with an explanation and suggested I call the IRS. I did. My returns according to their records were accepted on February 12 and the money deposited on February 17. Where did the money go? I went to use the card today on April 2 and find that my balance of $100 is gone! After a very unhelpful lady and me sitting on empty at the gas station, I had to call a friend to bring me some cash so I could get home. I am single and a laid off teacher. Every dollar counts. Shame on TurboTax and their fraudulent dealings. I do not have the money to seek recourse and am disgusted with the entire company. I hope they go bankrupt!

Tax refund miscalculation: On February 10, 2012, I used TurboTax Online to do my 2011 taxes. I sat for four hours filling in all the required information, and when I was done, I checked for errors. It was confirmed that there were no errors in my tax return. I was informed that I was eligible for the Child Tax Credit and the Earned Income Credit and would be receiving a tax refund of $4,254 for my federal taxes and $405 for my state taxes. I submitted my taxes through e-file at a cost of $118.89 to the IRS and did direct deposit. I was informed on February 11, 2012 that both my state and federal returns had been accepted. I received my state refund of $405 without a problem within a few days and expected the federal refund within 10-21 days.

I filed my taxes on February 8, 2012. I chose to receive my refund of over $6000 to a TurboTax card so that I would have a card to pay for my wedding expenses since I do not have credit cards. I should have received the card within a week; my fiance received his within a few days. I kept waiting for mine everyday until I called and spoke to the most incompetent group of individuals I have ever dealt with in my life. I called and waited on hold for over 1 hour. The rep hung up on me since she did not agree with me. I called again and waited again one hour for someone to pick up the phone. I immediately asked to speak to a supervisor and waited one more hour for him to tell me this: the card did not arrive because TurboTax needed to verify my identity. They needed a copy of my driver’s license notarized and with my current address faxed to them.

After purchasing the CD, completing taxes, Turbo Tax deducting an amount for filing and me setting up my bank to receive my refund, Turbo Tax said I could not file electronically and I had to file by mail. When I clicked on file by mail, I was immediately sent to Turbo Tax's website to purchase the CD again. I was in a continuous loop to try and get out of it and there was no instruction as to how to file by mail. I went online to use the supposedly free Turbo Tax online to file. They advertised getting a refund in 7 days. So I completely had to redo my taxes again and when I went to file electronically, nothing happened. I could not file this way either.

We filed our taxes using TurboTax Deluxe on 2-06-12 and owed federal taxes which we paid. The program for the state taxes showed we were due a refund. The program did not show that there were errors on the state form and we were expecting a refund.

I attempted to pay my tax preparation fee to TurboTax with my credit card. I immediately received a phone call from my bank stating the fraud against my card occurred in the amount of over $900. Nowhere could I find to report this on the TurboTax website. Also, now, I must deduct the fee from my refund which requires an extra $30 for me to pay. This site should be secure.

I have used Turbo Tax for many years with no real issues, other than the fact that the 'free file' they offer to military members does not include rolling over information from one year to the next. A minor issue compared with this. I had prepared my return this year, but was delayed by a missing 1099-MISC. Having that, I signed on (March 24, 2011) to update and file. Surprise! The fee of $29.99 increased to $49.99 effective...March 24, 2011. What kind of service raised their rates during peak season? I can think of a few notorious types that feed on their clients and now, Intuit's Turbo Tax. Next year, I will file on my own or use another online service.

In previous years, when I quick-zoomed to Form 4562, I could input my MACRS depreciation data directly onto Form 4562. I updated to TurboTax Premium for $30 and could finally and only enter my total depreciation value onto line 20 of Schedule E. I find it pretty sad that I had to pay $30 to do that while still being unable to enter the required MACRS data on line 17 of Form 4562 (assets put into service before 2011) or Section B, lines 19a to 19e. The question and answer is only for major assets, such as additional townhouses; it totally ignores assets, such as new flooring or carpeting, new stove, etc.

I filed my taxes electronically and even upgraded to the audit service on February 10, 2012. As of March 21, I still have not received my refund and find the Turbo Tax people completely unhelpful in trying to resolve this matter. I am a laid off, special education teacher and still have bills to pay. I need all the money I can. Obviously, to Turbo Tax, I am just a number. I don't recommend them!

I e-filed my federal and state returns using Turbo Tax Deluxe 2011. I expected to pay the $19.95 state filing fee, but the program funneled me into the Refund Processing Services requiring me to pay $29.95 to have the $19.95 taken out of my refund. Who in their right mind pays $30 to pay a $20 fee? I never saw an opt-out that allowed me another option (though Turbo Tax Customer Support assured me there was one). This is the first time in many years of using Turbo Tax that this issue has arisen. I think it's borderline criminal and that Intuit (Turbo Tax) knows exactly what they've done to many users like me.

I am using the TurboTax free edition for my mother. I am satisfied with the tax preparation part of the software but I got to a particular screen that showed someone else's personal information. The screen is "Enter your Registration Information" which is required to use e-file the return; I have a screenshot of it. It happened a little before 3/21/12, 9:52 am EST. It showed someone else's name, address and phone. It had my mom's email address. Do not know this person but it has me very worried about my mom's information. This was done on my personal home computer.

Also, Schedule D and Form 4136, etc. cannot be prepared easily straight away. It is very difficult to prepare. Please make it easy, as it was earlier in the past years. Also, kindly update your software to bright out the information about dependents completely for each dependent from the past year. Please advise me early and update my software immediately in my computer. Thanks.

Refund: I did all the work and waited almost two months and found out it's not even filed. I did exactly what I was supposed to do!

Turbo Tax Freedom is not free: I met the qualifications to submit my state taxes for free and followed the link provided by TurboTax. For tax year 2011, anyone who qualifies for EITC or is on active duty military with an AGI of $57,000 or less or has an AGI of $31,000 or less can use TurboTax Online Tax Freedom Edition.

I filed online with TurboTax. After 6 weeks and still no check, I went online and gave all the info they asked for and found out they had no record of ever sending or receiving my tax info. Yet I have a confirmation where they took my $59.15. When you call the number it tells you to call; it then tells you to go to the same website that gave you the number. I ended up paying another tax agency to redo it and they said that I did nothing wrong, it was TurboTax that didn't send it in. It was less than 10 days after the other agency done it right that I got my refund. Now, all I want is my money back that they debited from my debit card.

TurboTax incomplete tax preparation - I used TurboTax software for many years to prepare my taxes. I trusted them and recommended the product to friends. This year, I hired someone to do my taxes and have discovered that TurboTax did not prepare required informational forms for IRS for past years. TurboTax did not advise in tax preparation process that these forms are required. Now, I need to pay to have taxes redone for past years to include these forms and may be liable to large fines to IRS, even though I declared all income and filed taxes for past years.

This year TurboTax 2011 software pressures customers to buy the $19.95 e-file for State Tax returns. If you don't buy the option, the software just "drops" any further assistance, including instructions for filing by paper. It is a reminder of what Intuit did many years ago to lose a large percentage of their customers. The company this year is once more using greed over any honor to their long term customers.

State and federal return issues - I am a dissatisfied customer and have had several problems with Turbo Tax. One being my state tax return was supposed to be eFiled and was, however, sent to me by mail. The largest problem I am having is that Turbo Tax states their calculations are 100% accurate and guaranteed, but my federal refund was over a thousand dollars less than what it was guaranteed at. My federal tax return was guaranteed at $2,302, however, only $1,164 was deposited to my checking account.

I started filing my taxes online with TurboTax. I stopped halfway through. Two weeks later, when I tried to finish my 2011 taxes, I discovered someone else had already filled for a refund using my SS and date of birth with a different address. I suspect my identity was stolen through TurboTax. When I contacted their live chat service, they told me to call IRS and didn't help me at all. I have read plenty of news articles about several people filing taxes with this company and complaining about the same issue.

I ordered the Fidelity discounted online version of TurboTax for the federal return only. Bill should have been roughly $35 but I was charged way over $65 on my Visa card. In other words, they charged me for the state return which I did not order or download. Worst of all, however, I am finding numerous errors and omissions, eight major errors on one page alone. Plus, they charge an additional $37 for answering one question even though they advertise free help and info! Except for Dell, this is by far the worst company I have ever dealt with! And they apparently are getting away with all this!

I used my TurboTax card once. It is closed now and I can't get my money. There are no explanations.

After being lied to about my tax return, chatting to several, they had promised to refund preparation fees. I was told they would be taken from return, but they were. I inquired again, then I was told I would get the money back within two weeks after I receive my return which did not happen. I inquired again, now I am being told it would be 4-8 weeks before I would get prep fees returned with less than I was told. Does anyone at Turbo Tax knows anything? They are paying people to just say ** to people. What kind of business is this that can not live up to its commitment? I will never, ever use or recommend them to anyone.

The last two years, 2010 and 2011, I filed my taxes through TurboTax online with the free addition. I owed money and went through the steps it told me to set up payments. I picked out how much I wanted taken out of my account and when to take it out. Needless to say, my payments were never taken out. The last two years I owed and the never took my payments out of my account. I will never use them again as I fear I will have issues with the IRS over this. I will be going to a tax professional to do this year's and take care of the last two years and to look into why my payments never were automatically withdrawn like I had set up. TurboTax has horrible issues that people can't afford to run into. After all, taxes aren't something the IRS will take lightly.

Although I had completed my 2011 S-Corporation tax return using the Turbo Tax business software. I was unable to submit it using the e-file option due to some technical Turbo Tax software error. For many days, I have tried to do it. However, I always got the same message "error code 02 internet issues". Even after I have followed all the instructions on their website to correct a possible cause, being that my internet is working perfectly, trying to get a Live Chat to solve the problem was impossible. As a result, I had to print and file my tax return by mail. That is ridiculous. I lost my time and my money.

I filed my taxes with TurboTax and was told that my refund would be deposit into my account on February 8, 23 and March 9. How it is April 10? I did my tax on January 26, which should take 14 days, not 3 months if I get it then. I pay to get my taxes back in 14 day not 3 months. They charge me over $139.00 for this year and last year also. I 'am very mad at TurboTax and not satisfied with them.

TurboTax advertises that they have "tax professionals" to help you with all of your tax questions. Last year, I used the program and because I didn't need help, it worked fine for me. This year however, I had a question. It was 1 sentence and would have been a no-brainer for a true tax professional. I could not find a phone number anywhere on the site and the "Ask a Tax Expert" button did not work. I finally googled "phone number for TurboTax". I was then tossed around the Philippines to 4 different people who could barely speak English much less give tax advice. When I finally got someone in the US, it took 4 minutes to research what I was asking.

I called Turbo tax to let them know about the fraudulent tax return made with my SSN and spoke with two supervisors, who stated quite clearly that even knowing it was identity theft, they would not do anything about the situation. In essence, acting complicit with the criminal who filed taxes under my name and SSN. They did not offer to investigate, report it or anything. Quite simply, "oh well, we have lax security. Our field is software, not security". I have the emails from Turbo Tax. I recorded the phone calls. I am shocked that a company that deals with as sensitive information as SSN, tax IDs, etc. is allowed to have such lax security and no policies in place to deter fraud. If these were health information, many people would be up in arms!

I did my taxes with TurboTax online on January 30, 2012. I was excited to see that I was getting a very large federal return. H&R Block was offering a free second look at tax returns so I had them look over my TurboTax filing. Well, TurboTax put my small pension in as a withholding along with my federal withholding. I answered all the questions TurboTax asked me, rechecked all my information I typed in and don't know why this mistake was made or why it wasn't flagged as a possible mistake.

I filed two tax returns (mine and another) with TurboTax. I was overcharged for the amount I requested and requested that all four returns to be bank deposited. The state returns have been issued via mail. The federal returns have not been received, but I'm guessing they will be by check as well.

The Free federal e-file cost me $39.95, then the program said they allowed 1 free state e-file, which then cost me $19.95. A total of $59.90 for what was advertised to be free.

I filed my taxes for 2010 through TurboTax without a problem. This year when I started TurboTax, my previous year’s personal information was imported but our SSN are incorrect. I checked last year’s printed forms and verified the information was right. Since this was appears to be a TurboTax security breach, I am very concerned about using any Intuit tax preparation program. I have used TurboTax for several years without problems, but something is seriously wrong with the security of confidential information. I will be preparing our tax return this year on paper forms.

We filed TurboTax for 2010 and 2011. We were supposed to get approximately $4000 back from our 2010 filing, and we only received $1855 because TurboTax had it configured to pay our estimated taxes for 2011. We called Turbo Tax and they told us to talk to the State of Virginia. The State of Virginia refused to refund the rest of the money. My wife was on a leave of absence for 9 months with her mother who was dying. We depended on that income and did not receive it. This year we contacted TurboTax reps to prevent this from happening with the 2011 return, two hours on the phone.

I filed my taxes on January 24; it was accepted on the 25th. The IRS says it was deposited on the 1st of February. My bank never received it. It is now March 9th. I called TurboTax after being transferred 6 times; I still don't have my money or any information. They tell me to call their bank. That isn't going to do me any good. So you stole my money, which I worked hard for. I will bad mouth TurboTax to anyone and everyone. Nobody will help. Then to get Indians who can't speak English and always interrupt when I am trying to tell them is even more angering. You people are the worst; I guess it's time to get a lawyer.

I have been calling and talking to many TurboTax card reps and have been getting the runaround about my card. First, it was address issues then I was told by a rep my card would be resent last Friday March 2nd or the following Monday March 5th. Today, March 9th, I called to find out when I would be getting my card and they said they just sent it out today, March 9th, which means I was lied to by a rep and the 7-10 days wait is just what I'm being told and not what will happen. I also paid for the express card so I can get it faster but thus far express takes way longer than receiving it through regular mail so I paid the fee for nothing. I have bills that need to get paid with my refund money and I cannot pay them until I get my card. If I do not receive my card, an account # or a way from TurboTax to get my funds into my account or by today, March 9th 2012, I will file a lawsuit because this is a business I went through and they have broken the agreements countless times. I'm very displeased with the customer service and the fact that I see other similar complaints isn't helping anything either. TurboTax, get your stuff together and stop blaming everyone else for your mistakes!

TurboTax gave me my card in the mail and told me it would be available and it's not by the stated time they gave me. Every time I call in, they tell me to call the IRS. They give me my account information and tell me it's not their fault the IRS has processing delays. The IRS 'Where's my refund tool?' says it was deposited on the 23rd of February and I would understand as all banks hold the money for a few days but not two weeks. I'm beginning to think they are trying to run away with my money. I'm only 20 and it's not much money. What to do?

My funds were deposited to my TurboTax on January 26 and it is March 8 and still has not been able to get access to my money. I called several times to TurboTax only to either be hung up on or simply given the run around. This is just ridiculous. I want my money.

The IRS deposited my funds on February 1st. I have not received my money yet. I call TurboTax everyday and I'm getting the run-around. I am an old woman. I don’t make much. I need my money. Can someone help me, please?

I did my taxes on February 7, 2012. It is now March 7, I have had two cards never received, returned undeliverable as addressed. I verified my address every time I called and they never updated 'Apt. #2' on it. TurboTax itself is great customer service. However your Intuit Card Service Department is horrible. I have been answering inbound customer service calls for sales departments for 10 years now, I have the experience to know...politely, they suck.

I filed my taxes through TurboTax this year for my 2011 taxes. It was recommended in order for me to receive my refund faster to select to use the TurboTax refund card. Under the assumption that I would, of course, this is the option that I chose. It has been over a month and my refund money from the IRS has been deposited but I have no TurboTax refund card. I was told that I have a security hold on my account only after I called to see why I still have no card. After following their instructions to get this lifted (faxing my id, lease, and social security card), I still have no Turbo Tax refund card. I called to see if they received the fax, their words were yes, but it takes 5-7 days for us to note it on your account.

I was filing my taxes today, and had a question about Retirement Savings Contributions. On my first call, the customer service representative kept thinking and guiding me to Pension Income Claims. I repeated my question over and over, and he just did not understand what I was saying. English is a second language in my home as well, but I feel that when it comes to customer service, people who are fluent in English would be a better fit for the job! It is extremely frustrating when you're constantly being steered in the wrong direction! It is even harder when you can barely understand what the representative is trying to say! To be honest, I don't even want to use Turbo Tax anymore, because I can't seem to get help when I need it!

I purchased both deluxe and business. I got NJ free but now I was told it's $20 to file NJ, $40 to download WI and $20 more to file WI. It's too much and will not recommend TurboTax to anyone asking.

Can't eFile: I paid $120 for TurboTax for Corporations. The PDF converter for the required signature did not work. There were 8 calls ahead of me on the help line, and they closed in 20 minutes. I ended up faxing in to get the PDF version of the signature, and then there was an error in the body of the file even though you run the review and no errors found. It would not eFile. I ended up printing and mailing, which defeats the purpose of paying to eFile our return.

TurboTax Scam: I paid TurboTax fees to process my refund. I received my refund on February 6, 2012. After 4 days, my card was closed by the company for security review. I was advised by customer service to submit my identification, my signed Social Security card, and a utility bill via fax. I did so the very same night. A week later, I was told my ID was not clear enough and until I submitted the proof again, my funds would not be released. I repeated the steps 7 more times, and still, a month later I'm without my refund. I'm in debt, I'm due to move next week with no money, and my car is down. I just want my money, and all the fees associated with my refund. TurboTax is running a scam. I have very sensitive information out there who knows where, and they're playing games.

I am very dissatisfied with my recent experience with TurboTax. My husband and I attempted to e-file our federal and Illinois state taxes and everything appeared to be fine. A few hours later, we received a rejection notification for our state taxes. Since we have never done our taxes on our own before, I immediately contacted TurboTax before anybody else as this is the company that we were using to file. They told me there was a glitch in our state, that several people were being rejected, and that I had no choice but to mail my tax forms in.