Intuit TurboTax Reviews

First, I paid for their Deluxe product, when filling my 2013 taxes in 2014. One of the options is access to prior years returns when paying for Deluxe. Well they factored in an inaccurate deduction costing me $800, which I found out via notice from the IRS in 2015. I've hired a tax attorney to help resolve this issue, and they need a copy of my 2013 return. So I logged into my Turbotax account thinking I could get a copy of my 2013 return. Well, it's locked, and they will not provide it unless you pay, and file your current years tax return with them. WHY DID I PAY FOR DELUXE IN THE FIRST PLACE?! And now not get the benefits of it. They advertise no hidden fees. This is false advertising.

I filed Oct. 12, 2015, after filing an extension in April. I filed online, paid 204.00, and find out today that my taxes were not filed, my return copy that they have is corrupted, and they want to pretend it is my fault. I have copies of my return and paperwork, and will have to send the IRS a copy. It was the fault of Turbo Tax, but they will not refund my payment. Never again.

I have used TurboTax for filing my US tax online on 14th April 2014 and TurboTax has deducted the online tax filing fee USD32 on 6th June 2014. But so far not received refund. Can I get some support to get my USD1685 back?

I received an email from TurboTax today which stated that my social security number and bank information would be shared with others... And that I cannot opt out of that. How is this legal? Customers are at higher risk of identity theft. They did a fine job of my taxes, but I am reconsidering whether to use their service again. The policy makes it clear that if you are no longer their customer, they continue to share your info. Scary!

Processing taxes through TurboTax.com is a breeze only if you have straightforward taxes to file, without any extra information required. From the summer of 2012 to 2013 both of my ailing parents passed away, and I was laid off from my job in between. My sister and her husband tried to put me on their health insurance, but we were denied. The time period after that literally flew by as a blur of legal matters, and finding a new job to start over. I found temp work but didn't have health care until Fall 2014. I had to explain this on my taxes, and get an approval certificate, in order to avoid a penalty fee. I submitted the application and everything went through easily. Except for the fact that they listed the wrong approval year information on the certificate!!! And the correct information was listed ALL over my application. I now have to get this corrected to submit it with my taxes this year!

I need to revise the tax, but I need to talk to someone. TurboTax does not have anyone (except a computer) which does not understand non-native accent. I am disappointed and will look for another product for this year.

I received a notice from the IRS about an error for my 2013 tax year. I have to pay $400 in interest and penalties. Confirmed that it was not my error and found that TurboTax calculated an overpayment incorrectly. Submitted the form to TurboTax for reimbursement of the interest and penalties but Turbotax rejected it. Their explanation is incorrect, but I can't get through to them to review it again. When I call, they have you enter a number so they can call back. I found each time the phone never rings, just goes to voice mail so I never get the opportunity to talk to someone. I think TurboTax is hoping for me to just go away. Terrible service. If they just acknowledged the error and give me my interest and penalties then I would continue to use their services but I now I will never use them again. I will continue to try and get through.

Major issues with software ref. healthcare coverage. Customer Service-tech support said it was my error inputting information. Also told by deluxe edition that no underpayment penalty was owed. Got the bill plus interest today. Customer service-tax expert said it was my error inputting information. Everything is the consumer's error.

I was so disappointed that the 2014 Deluxe Version (that I have used since 1996) had so many features pulled that I could not do a Schedule C for stocks and Schedule E for at-home business! I only got, "You have to upgrade for those features..." Why after 20 years would they change a product so drastically?? Every other software ADDS features over time! I will be watching their 2015 product very closely.

Contacted Turbo Tax for assistance to use upgraded version just purchased online. They replied at 6:10 that they would call me. Three hours later no call. Did taxes the old fashioned way - by myself without their help and finished. Would like refund for purchase of upgrade. Caused me a lot of aggravation.

It got even worse as I finished up in an endless loop. I was able to contact TurboTax and wasted nearly another half hour explaining the problem to the customer service rep and being put on hold and then being asked for the same info again and then the process repeated. I remarked that I've already read that to you twice before, why do you want it again? The response being that she needed to write it down. This rep seemed to know nothing about the software she was supposed to be helping on.

I was was trying to figure out why our tax bill has been so high even after our second child, and it turns out that TT has so many bugs! It zeroed out my youngest child as a dependent, did not give us the PMI deduction and miscalculated the Sales Tax!!! We have been using TT since 2012 and now I will have to pay a real CPA to figure out what we should have paid and what we should have been refunded. NEVER USE TURBO TAX!

As though TurboTax should help you thru the steps of entering correct information, they failed to recognize me taking a IRA distribution and adding it to my income. If this is a step by step process, they surely missed. I called to complain after my 3660.00 audit by the IRS. Thank you very much TurboTax.

We have used several different electronic tax services through years and found that Intuit TurboTax offers nothing special. And while it offers no advantages they will not let you get copies of previous years tax returns without purchasing a new service. It is very deceptive business practice. Go with an honest company that does not trick you!

I've used Turbo Tax for years. Every year it gets more difficult to navigate. I still recommend it but it's very difficult to adapt to the changes every year that make it less user friendly. Don't know what they're thinking making the changes they do. They don't make any more money by making it user unfriendly.

I have used TurboTax for years for sometimes very complicated returns. I needed to retrieve my 2014 federal page one for insurance reasons. I paid to have my return in their 'Vault', in case I needed it in the future. Well, I'm locked out, TT has not helped me one bit, and the only thing I can do now is pay another $29+ fee to MAYBE get my 2014 federal 1040. The only 1040 I can click on is my 2013 and that one re-routes me to a payment screen. Frustrating. Never using them again.

I have been using TurboTax for decades and have always bought about a $59 dollar Homeowners Deluxe version. I did notice that the Deluxe version I bought was a little less expensive but I didn't notice that Capital gains/losses was no longer included, nor did I notice that a State download was not included. Shame on me but I just wasn't paying attention! While doing my taxes, I felt I had no choice but to upgrade to Premier for a fee of $30 to claim my small Capital gain and then discovered I had to download the State for $40 which I never imagined that it wasn't included in the Deluxe Homeowners version. I'm a 76 year old retiree and my return is not complicated. Needless to say I am not happy that I had to spend an additional $70 to complete my income taxes. I hope that you have a product next year that meets my needs at a reasonable price. I won't make the same mistake again. Thank you for listening.

I used TurboTax to file for my 2014 taxes in January this year. Apparently even though they automatically uploaded by W-2's from my company's payroll system, they miscalculated my withholding, so instead of the $2300 refund I have been waiting 6 months for, I was hit with a $400 charge from the state of NJ - including a late fee. I will not use TurboTax again.

During the latest forced "upgrade" nothing worked. After the usual hours on the phone with Intuit I decided to give up and use a new AMERICAN credit card processing company. You know, the ones where they speak English and pay US taxes. There is a reason Intuit gets such horrible reviews! When something works why not just leave it alone? This company has gotten my last dollar.

I received a tax deficiency notice from the State of Colorado. Turns out that some of the supporting schedules prepared by TurboTax (for example 104CR) were not e-Filed by Intuit, even though Intuit eFile told me my return was accepted by the State. The schedules not filed by eFile were prepared and I can print them. How could e-File miss filing two of the schedules required by my State return??? I want a refund of the e-File fee. I've now wasted nearly 3 hours answering State DOR letters and filing a protest. Intuit's lack of accessible customer service and the inability of their chat agents to understand even the simplest of problems, marks Intuit as a consumer unfriendly company. They suck.

TT confirmed that the e-file went thru and I then found over a month later, when I noticed that my checking account was not debited, that the file was NOT received. THAT COST ME 5% A MONTH of the tax payment. For sure I will NOT use such a crappy product again, and there is no way to actually contact them w/o difficulty to let Intuit what I think of this. THIS COST ME MONEY!!! And yes I have a paper receipt saying it went thru, doubters.

Bought Intuit's 2014 Turbo tax software to file my taxes and I was unfortunate to be victim of identity theft. Spoke with the customer service folks several times to resolve the issue and they gave me the free credit bureau service and was asked to give them a copy of my receipt for $69.54 to get the refund for the software. Sent them the copy of the receipt back in April and again 2 more times to the same email ID, and they still can't figure out even after 8 weeks why I have not got the check or even acknowledge the receipt of my email.

This my opinion based on my experience. I filed over three months ago and I still have not received my return nor any letters by mail or email. I checked online and no records were found of my filing. I've tried calling and it's impossible!!! How in the world am I supposed to find out what's going on if the IRS can't tell me themselves!?!

I recently got audited by the State from taxes filed back in 2011. I have been using turbo tax for several years and this was the first. After receiving the letter, which stated I owe them 600$, which included fees accumulated since 2011, naturally I was upset and confused! I wasn't given any info on why and me not being savvy in this area I called Turbo Tax since they "guarantee" accuracy, have free audit protection and say you can get help 24 hr a day. Well... After calling day in and day out and not being able to get through to TT and not getting any real help online to questions I had I had to go to H&R Block for help since I had a deadline to pay my 600$. H&R Block amended my taxes, although I still owed the State, which was more $$ out of my pocket. H&R said that my wages on one of my W2's wasn't calculated in my state income tax.

Turbo Tax eliminated some forms on the premier edition for 2014. I needed to purchase the update which I did for $31.88, order #**. I applied for a $25.00 refund that they were offering on 3/22/15 and was told that I had to wait until my 2014 taxes were filed. I did file them but did not receive my refund until after the 4/20/15 date and now am told that this offer ended. How can I get reimbursed for the update purchased?

One week in May 2015 I got two letters from the IRS. One for 2013. One for 2014. In 2013 I used TurboTax as I have for many years in the past. I input all of my 1099s, W-2s and every other document I had to input as evidenced by it being on the schedule as a taxable event. The mistake ended up with me getting a letter May from the IRS I owe $4,797. In 2014 the same thing. The information was properly and TurboTax failed to calculate the proper amount of my refund in my favor. So I had to make arrangements with the IRS for 2013 to pay the $4,797 and amend my taxes to indicate the proper amount of my refund for 2014. What bothers me most is that the TurboTax program is not working properly. Placing the information in does not mean it will be calculated properly. TurboTax offered to pay any penalties and interest which is only $169. WOW. I am beyond disappointed.

I have used TurboTax for many years. Back in 2001, I used TaxCut for a couple of years, but TurboTax has been my mainstay. After this year, I will be looking for a new program, and I would advise anyone reading this to do the same. I purchased the Deluxe as usual, and about halfway through, discovered that I needed to upgrade to the Premier for an additional amount. A week after I purchased the upgrade, they decided to give the upgrade free. Since I had already purchased the upgrade, I tried contacting the company for a refund on my additional investment, and hit a stone wall. The emails were never answered and the person I spoke with said they would reimburse me $25.00 after I filed. I, of course, did not qualify for the $25.00 when it came time to collect.

I just got a notice from IRS, we owe over $10,000. I don't call that a little error. To top it off TurboTax computed my taxes the same way this year. I found out my retirement disability is taxable income. As soon as I put in the disability code, my income went to nontaxable. I totally thought Turbotax was right. I will never use them again. Now I have paid an attorney, so more money.

Filed my taxes through TurboTax online and my routing and account numbers mysteriously changed from the numbers that I typed, and my state and federal refund went to this bogus account. In conversations with TurboTax they claim that they don't see a problem on their part and are puzzled as to happened.

I have used Turbo Tax to file my taxes as well as filing for my family members and have had few issues with the service. However, this year had a very different issue. I chose e-file and I thought I was done, I was wrong. An email followed shortly after saying my taxes had been rejected by the IRS. The email indicated that it would help me "fix errors".

I received a social security 1099 for a large negative amount which TurboTax had an input form for, but they did not use it for a credit or deduction. It is very clear from IRS regulations (IRS 915) that taxpayers who have paid in more than they received can receive a credit or deduction. However, TurboTax completely missed it. It took me a day to clean it up. They did give me a refund for the cost of TurboTax, but this did not cover the aggravation and the effort involved. Clearly, one of the major purposes of a tax preparation program is to maximize deductions. They totally messed up on this one.

I submitted my taxes thru turbotax and paid the $144.98 to do so, but when I submitted them they were rejected and I had to print my taxes and submit them by taking them to their proper building myself.

TurboTax was deducted from my federal taxes. Now they took more out of my bank account. I want the 29.00 plus the 35.00 fee insufficient funds fee. I only ok them to take money off my federal taxes. I want my 70.00 back in my bank account now. That's my bill money.

I filed my taxes with Turbo but I guess they did not take my info to the IRS.. They want more money to complete my tax return which I did when I filed on April 13, 2014. I can't believe that they are still in business.. I will never deal with them again.. WHY would this so-called company ask for more money before we can complete the information that I gave to them? I thought it was very odd that they are not out to help those that cannot afford to pay someone to help us file. Turbo told me that my tax was completed and I expected a check. WHY did they do this and I am sure that I am not the only person who has wanted and been honest.. When I saw them on my computer, Turbo wanted another 39 dollars.. I already did that.. If I did not, I could not complete my taxes nor would they let me..

I, too, am unhappy to find out the refund Intuit offered for their tax program that was changed and not obvious was only offered for a very short time after filing your tax. There was no notification of the time limit and it was extremely unrealistic for most people to file. I also found mistakes but could not verify if they were the fault of TurboTax or the download from the contributing bank. Fortunately, I caught them before filing.

I tried TurboTax this year. I signed up for their "free" federal return. I found out that they couldn't do my taxes as I have 1099's, so I canceled. I have been charged a monthly fee since February for something I have not used. Now I'm fighting with my bank for fees and NSF charges because I cannot get turboripoff to stop charging my account. What a bunch of frauds. They should be prosecuted.

I filed with TurboTax January 26th 2015. I received a notice from the IRS that my money would be in my account by Feb. 5th. If I did not receive it by the 9th, to contact my bank. I did and they said they never received it. I tried contacting IRS, to no avail, so I contacted TurboTax March 26th. I was informed they could not deliver it to the bank. They claim the bank refused it. Never did they contact me , telling me this. They said the funds were returned to the IRS. I called the IRS and they said they never received it but would activate a tracer. After 8 weeks, I got a letter today (May 19) that it was with TurboTax. I called them and they state it is with a special arm of the IRS. I asked to speak to a manager and was told they would call me back. An hour has passed and no call! I will never do business with these people again and I encourage others to do the same.

Filed mine and my son's MN State Taxes and both of us paid the $19.95 each and filed March 11, 2015. And here it is, May 17, 2015 and we still have not received our returns. Very disappointed in this. We pay for the TurboTax Deluxe and then have to pay for another state on top of the free state due to we have to file in 2 states and then pay $19.95 each to e-file. So I feel TurboTax Intuit gets good money from us each year and we didn't get what we paid for.

TurboTax offered $25 rebate for those that had to buy a more expensive product than the previous year. It was to overcome the customer backlash that evolved. They did not fix things and fall flat on their face. The promise is bogus! I was not allowed to get my $25 refund "until my taxes were filed." Now I find out that the offer expired 5 days after tax filing date. This is unacceptable! TurboTax screwed up in marketing and received a backlash from loyal customers. They need to do what is right and refund as promised! There are alternatives to TurboTax.

In 2010 I e-filed for free with TurboTax from IRS website for FY 2009. TT offered to prepare my state taxes and I clicked, "yes." I file Head of Household with the IRS. In 2009 I received a full EIC and additional child tax credit as well as my federal taxes paid returned. When my state tax was prepared, TT said I owed the state $474. What???? I was mad at the state of Iowa and did not file my state taxes... Of course the state of Iowa tracked me down and I prepared my own state IND return. I discovered that in FY 2009 TT did not pull the line of taxes paid from W2 nor was I asked the amount paid in state taxes. I paid over $500 and was due a refund from the state. TurboTax did my taxes WRONG!!!! How many tax payers in the state of Iowa overpaid their taxes and now there is NOTHING that can be done... TurboTax got away with it... as usual.

After e-filing and going back to correct an error I made. I noticed the amount of the refund had changed to a lesser amount. The error I had to correct had nothing to do with changing amounts. I had to correct my SS #. I took pictures of the original amount. I know if the IRS had changed the amount they would have sent a letter explaining the change. I am also concerned now about the amount I was penalized for not having insurance. But I have photos for the refund amount changing with no explanation. They also charged my son a ridiculous price for filing and he was using the free app he made under 13000. As far as consequences, not sure except there's no way to reach TurboTax or Intuit about the matter. I just don't like being ripped off no matter what the amount. They steal a small amount from a lot of people, it adds up. I am an honest person and it makes me feel very foolish, angry and to not be able to get answers very frustrating.

Ok, just got home today and opened two letters from NYS tax department. One says my tax payment of 515.00 was returned because it was the wrong amount. I owed 517.89, not 515.00. The second says I now owe a fee for BEING LATE!!! Thank you TurboTax AND thank you New York State. You both should keep each other company because no one else will...

I've just realized that there is no space to report withheld taxes on mandatory withdrawals of IRA funds. I'm an old person. I fill out what TurboTax asks for, and file, electronically. Supposedly, all is checked, and okay. I've had $800. withheld, to help with my tax amount. I've tried the amend route, but the instructions led me nowhere. I'm absolutely sure I've overpaid, for several years, without realizing… until now. Totally ticked. No help from TurboTax, because talking with someone is not an option.

Purchased their TurboTax online to file my personal & federal taxes. The online program would not let me download nor e-file my tax forms. The whole reason I PAID for the service was so that I could do it online. I ended up having to manually do my taxes and mail. I WILL NEVER USE ANY TURBOTAX PRODUCT AGAIN! Be warned.

Submitted an extension on April 15th using TurboTax, and received verification email that the Federal and State had accepted my extension and also verified by TurboTax. After completing my tax returns on April 25th, paid TurboTax fee of $204, and was ready to submit online. My attempts to electronically file were declined, stating my tax ID was already associated with a tax filing previously submitted. Found an 800 phone # on TurboTax that would provide my tax filing status. When I called and entered my social security #, the recording stated the returns had already been 'received' on April 2nd, and the refund would be received on or before April 23rd. To add insult to injury, TurboTax asked for payment of $204 - again - in order to print my returns. Good News - IRS spotted the suspicious filing and declined the fraudulent return. I still must address identity theft via filing a police report, contacting banks and credit agencies, etc.

I filed my state returns in January. It has been 3 months and no refund has been issued. I just found out it is only TurboTax clients who are affected because intuit allowed hackers to get people's information. There was also no follow up with my federal taxes. They say they will let you know when it is approved and when a refund was issued. I got my federal refund months ago and TurboTax still says they are only at the accepted stage. I understand that it is a free service, but if they cannot protect their clients or hold up to their promises, then they are worthless. I definitely will not be using them again next year.

Avoid Intuit and certainly TurboTax at any cost. Forced to purchase an upgrade for $25 with understanding that this would be refunded after tax was submitted. Not only was this so called upgrade later provided for free, these clowns would not honor their promise for returning the $25. When we tried to submit the garbage needed for processing the refund, our request was denied because the cutoff date was "4/20/2015" - 5 days after the tax submittal date. We called to protest and they told us to pound sand! Never again. Suggest you find a cheaper honest alternative!!

You know, I love the idea of this service. I've used it in the past and loved it. BUT, over the last two years, I have an such incredibly bad experiences. I'm sure I will never use this service again. Last year, their program FLAT OUT lost my return TWICE! That's right. I actually had to re-enter it 2x. The customer service process throughout was beyond abysmal. I got the sense that no one knew anything about how the program worked, anything about Canadian tax law, or about what the company's policies and procedures were.

This concerns TurboTax Deluxe (Intuit): I bought this software in December (have gotten this version every year for 10 years). When I began doing our taxes in late January, a nasty surprise awaited me--A corporate decision was made to delete Schedule C from this package, so I had to upgrade to Premier for c. $42, which I did. Shortly after, the CEO sent an apology email to customers saying they'd made a mistake with that decision and would offer a $25 rebate to anyone who had bought the upgrade, after they had filed their taxes. About a week later, I get an e-mail saying that upgrade would now be offered for free.

Preparing my tax return and program said I needed to update to premier due to a schedule being changed. They said since this was not previously required that the $39.99 update would be "free" this time, so I updated. When I completed my return it added the upgrade fee to my tax return. When I contacted them they said had I paid by credit card they would have credited my card. But, because I had deducted from my return I was out of luck. They couldn't send me a check. NOWHERE WAS I TOLD WHAT MY PAYMENT OPTIONS WERE. It took 4 calls and each time I was told it would be 4 to 6 weeks for a refund only to be told the last time there would not be a refund. I had documentations of payments being issued which turned out to be lies by every TurboTax associate I spoke with. I will never ever use TurboTax again.

TurboTax locked me out of my account and I have spent 2-1/2 hours on hold. Finally got through and was told my account was now unlocked but guess what? No, it is not unlocked and I have been waiting for a call back for 40 minutes now after being told there was a 5 minute waiting time. I will never use this service again.

After thinking I had filed electronically, and receiving "verification" from TurboTax that the IRS accepted my return, I come to find out the IRS has no record of my return! Calling TurboTax was a complete waste of time, as they just told me to call the IRS. Absolutely terrible customer service. The IRS number they gave me has zero options to talk to a human. Thanks TurboTax!

Used TurboTax since 90's. Installed Deluxe in Apr, online updated, had to upgrade to Premier for $30 (was infuriated). Tried to get $25 refund online, was rejected, had to call Intuit; again was incensed. Intuit not very proactive! Very unhappy!

I have used TurboTax for 4 yrs. This year after I spent about 1 hr answering (??), at the end I had to pay premium because my school tuition (I didn't last yr) and it charged me $30 for direct deposit. I spent almost $100 to do my own taxes. Never again!

I did my taxes on my iPhone. When I got to the end where you pick options to pay, I paid using iTunes. In the end I got an error message and have not been able to get logged back in. I did finally get to talk to a person but she was no help. I had asked her if my taxes were filed or not and her response was this. "Well, getting an error message should have be your first clue that they had not been filed, your funds are on hold for 5-7 days and then they will be returned to you". When I asked why my money had been taken at all, she tried to tell me that it hadn't been taken. I informed her that I had talked with the bank and Apple and they both said that the payment had been taken. Now two weeks later, my $100+ dollars has not been returned and I can not get a hold of anyone at turbo tax. So, they not only provide bad service, they are thieves also. If this changes in the near future, I will update it.

I called last week and was given a case number **. The person said that gave me that number said, "Call on Monday and give tech that number and they will be able to fix the software". It is Monday now... When I gave that number to the first person that I talked to, she told me that there was no info connected with that number and that even though I waited for an hour (site said 15 minutes), she had to transfer me to someone else and it would take 5 minutes.

Required upgrade from last year, process to refund within the program didn't happen. Multiple attempts to contact and submit information for the refund have been unsuccessful and have used turbotax for the last 6 years. Basic bait and switch operation!

This year I sold my residence (issue 1) and, for the 6th year straight had to file with foreign earnings and taxes (issue 2). Turbotax returned errors when there weren't (preventing e-filing) and wouldn't populate other necessary fields. I had help requests in for several weeks with no response. I have now filed for an extension and am looking for other software to do my return. I have used TT for 15+ years and have watched quality worsen every year...no more, never again.

My taxes were rejected 4 times, mainly because the Feds do not tell a citizen WHY the returns are being rejected. We don't know where to look for the problem. IT SHOULD BE A LAW THAT THE TAX PEOPLE CAN NOT REJECT A RETURN UNLESS THEY TELL THE CITIZEN WHERE THE PROBLEM LIES. I spent two hours with a very polite, patient, and knowledgeable tax pro. She and I did a lot of guesswork to no avail, refiling only to be rejected again.

TurboTax took my money for my state form, then the website wouldn't send it electronically. There was "something wrong" with my federal form and when I would click to "fix it" it just said I would have to file by mail. When I clicked to "file by mail", it just took me back to the page that said there was "something wrong". So, I could neither file electronically or print the form. Basically screwed out of 31 bucks and wasted a whole evening! Then I had to take all my stuff the next day to H&R Block - decent people, thank God. Of course there is no way to contact TurboTax to complain either. These are thieves that know their stuff.

I logged into TurboTax on April 14th to finally do my taxes only to discover that someone had filed taxes under my name in late December or early January. I called in and spoke to security who blamed MY apple computer which has never had a virus (she assumed I had a PC) and then said there was no way anyone could access TurboTax without my e-mail. And then she said that someone changed the e-mail address inside the account. Then she gave me information on what to do to report it to the IRS and they closed the case. I called back the next day on the 15th to get the e-mail address that was used and they refused to give it to me. I asked for auditing assistance if the IRS contacts me, or any sort of assistance, and they said NO. I then got off and focused on getting my taxes done.

I have used TurboTax for many years - the online version. Never had a problem until this year while trying to file my 2014 tax year information. I could not get online -- I tried my new computer and they gave me many codes to use, which always expired within seconds. Trying to find a live body is "a task". What happened? After so many years - where is the quality of service they used to have? I am really now afraid to input my data and I now have to find a new source. What a letdown.

I want to begin by saying that over the years I haven't had any issues. 2014 I filed and when it prompted for payment of 150.75 I entered my debit card and got a red lettered error message stating that the transaction was denied by my financial institution. I tried again 2 more times figuring that perhaps I typed the numbers incorrectly. I was then prompted and had no other choice but to take the 2nd option of paying 29.99 more to have the payment taken directly from my return.

I just attempted to file, for the first time, with TurboTax. What a disaster!!!! TurboTax couldn't seem to grasp that I am a salaried employee who gets performance bonuses via a pre-tax HSA contribution, and via a pre-tax SEP-IRA contribution. It wanted me to file as an independent contractor, which is wrong. Then it gave me only a $100 deduction, for a $4,200 pre-tax HSA contribution, and a deduction of only 1/3 of my pre-tax SEP-IRA contribution. One entry, that should have taken 5 minutes, took almost 5 hours! Maybe this website works for very basic tax returns, but nothing more. I wound up filing for an extension, & paying an outrageously wrong tax bill, so that I could hire a live person to re-do.

Completed my taxes and got to the part to "e-file". Since I was filing a state return, I had to pay ($24.95). This is where the problem arose. You have to log into the Intuit online store (which I've done in the past for my previous returns). I could not do it this time due to Java issues with script (according to intuit). Apparently they thought that there be issues, as there was a link for help if you could not log in to their store. So I called the number, it's automated and not set up specifically for this problem. After a few minutes of trying to get to the store, I finally resorted to the "press 0 a bunch of times" to get to a person to route me to the proper location. Hardly. After being on hold for a while, I get another automated message that they will call me back so I don't have to wait on line. Sounds good. So I hang up, e-file my federal return on line (it's free), and wait for the return call.

Buyer beware: TurboTax Federal Free Edition charged me $31.79 to file my state tax but due to tech errors which I tried to call and fix (they were unable to) my state tax did not get filed. They still charged me and would not give me a refund. They said the charge is for preparing the state form and it didn't matter that I could not file it. Terrible program and their customer service is not well informed. H&R Block online software was so much better and free. I will never use TurboTax again.

We have been TurboTax customers for many years. I am extremely disappointed at the tactic used this year. After keying information and hours of working on our return, I was told by the system we had to upgrade to a $109 Home & Business program! Plus pay $39 for each state return we filed. I will NOT use TurboTax next year. Also, return could not be reviewed without keying in payment information first. I will research H&R Block software programs next year. Had I known of these TurboTax changes prior to starting my return, I would not have used TurboTax.

I signed in w/o acct... SD I had acct. Then I signed in, code process. Did not shut down browser. Went to email 6 different times, got code. Went back to page, said every time code expired... no way. Then I tried saying forgot password etc. Put in name, dob, SSN, etc. said no match 6 times. Sign in again... no acct. I wasted 4 hours and did not get to file. I am simply disgusted. I followed all instructions on help info. Won't do this again.

At the end of the whole "free" process, they will basically make you decide if you just wasted the last few (or more) hours of your life entering info into their system and want to start from scratch, or pay for their "deluxe" package and have them file. Will never use them again.

I have used TurboTax for years with no issue, because I never needed customer service before. I will NEVER use them again. One simple issue and no one can help. I've been on the phone for 45 minutes and have been transferred but no one has the answer. They don't know why I don't have the option to delete my return and start over again. How is this even possible? How can such a large company NOT HAVE ENOUGH KNOWLEDGEABLE REPRESENTATIVES at TAX TIME???

I went to sign into the TurboTax website, got my password and ended up not being able to sign in AFTER having verified the correct password. It gets pretty frustrating when the system locks me out AND I CANNOT SPEAK WITH A LIVE PERSON TO GET MY ANSWERS.

They change the account number from my bank account number and put their account number and took my entire tax which was sent out to them February 9th. And I just found out April 15th but they have taken my entire tax and now they're telling me they sent it back to IRS which is not true.

100% of my 1099R NY Withholding is being calculated (by Turbo Tax) to be 100% refundable. TurboTax Error Message says "when E-Filing, 1099R withholding amount cannot equal refund amount." Error must be fixed before E-Filing. I'm at a full stop without a hint as to how to fix this problem. Program is no help. Tried to contact TurboTax for help without success. NY State requires an E-File...it's the law.

Because TurboTax advertised a free online tax experience, I spent 2 hours filling out all the forms. I am 81, retired, and have less than $12,000 a year in income. At the very end I was told I would have to pay $54.95 for their federal service and an addition $30.00 for the state service, all because I got a $350.00 distribution from an IRA. That is not an unusual or complicated tax issue. They were hoping that I would not want to have wasted my time and would pay up but they misjudged me. I used H&R Block online which provided a free federal return and a minimal charge for the state. It was faster and much more user friendly.

Trying to process simple federal and Michigan tax returns. I spent 10 hours total of which an Intuit rep was on the phone with me for 3 hours yesterday. Though gracious and polite, she had to leave for advice several times. Downloaded a new 2014 over the internet since the disc I bought wouldn't allow me to file and when that also failed offered not to charge me for the downloads. It's showing two "script errors" which no one is able to correct and you cannot correct these on your own and cannot file a tax return. She said that they were have problems with the system going up and down. That is not the case is one checks out what the script errors actually are. They refer back to 2013 returns either in my system or in their systems.

I have 2 complaints. I fought through, but I had to use workarounds to do it.

Website is misleading. I opted to pay for my state filing using my tax refund. An additional service, TurboTax Plus was tacked on. I repeatedly (nearly an hour) tried to remove this extra 30.00 fee. From searching the site for answers I saw that other users had had the same issue. Customer support provided instructions, but they did not work -- there is no "Removal link." The website is designed to trap customers. Some users had suggested paying by credit card rather than by refund as a way to remove this tacked on bonus service. I tried this. It did not work. All that happened was that I was charged for my state filing AND the TurboTax Plus before I even got close to transmitting my taxes. Very shady company. Extremely offensive company.

Should have been free Federal tax filing and $40 for State. Claimed I needed special forms & charged me $40 for Federal. Then they claimed my debit card was not recognized - brand new card - and charged me $40 more to take fees directly from my federal tax refund.

We have filed using TurboTax for several years. This year we filed the first day allowed. My wife's SSN had already been used. We were told by IRS to call back if it wasn't in our account by April. We called back and were told it could still be another 6 months. We were hoping to use the refund for a early summer vacation. Now it looks like we won't be able to at all this year.

I was overcharged while using them! They do not clearly state that they are charging you for certain services. When I called to confront them, they said it was not their fault. I tried to tell them they should clearly state that they will charge for the service. This is the 2nd year they have done this. I would NEVER suggest TurboTax to anyone ever. Worst experience ever. They deserve no stars.

I used TurboTax software for tax year 2013. The software added my social security paid to my wife's social security paid and then subtracted the $7049 the IRS says is the maximum social security amount and said the subtracted amount was what I overpaid. Obviously this is not correct because it's calculated individually not together. Now I have a $3610 tax bill thanks to TurboTax.

I purchased TurboTax Deluxe 2014 dvd. The cover states "Federal Returns & Federal E-File plus State Returns". When I completed my Penna State return and went to file I had to pay an additional $24.99. to complete. Based on the cover I assumed the e-file was included. Since all my data had already been entered and it was (April 13th my fault there) TT seems to nickel and dime you after buy their software. This is the last time for them. I switch to H&R Block software going forward.

I don't mind the cost but the software bugs and endless loops are ridiculous!!!

This software promises free federal e-file and 1 free state e-file, by the time I wrestled through my complex return it was 4/14. I went to file and it demanded a fee to file my state return. Apparently the fine print says you must file by 2/16 to get a no charge state e-file, it cost me 22.00 and it cost an additional 20.02 to pay my federal bill with a credit card, I can understand a fee for credit processing. These guys should be in the payday loan business, they charged me 2.5% then effectively added 50% to what I thought I paid for the product. I will not use them again. 10 years solid - I am done. They are thieves and liars.

Turbo tax would not accept my visa during the filing process and said the info was entered wrong 3 times, well.... it wasn't entered wrong and on the 4th time it worked. And it turns out they charged my visa 4 times at a total of $579.92!!! I am awaiting response from turbo tax about if/when they will refund my money. Meanwhile I will be going down to my bank to file fraud since I have no money to buy anything right now due to the charges, not even gas. Thanks turbo tax.. what a ** joke... Although I must say I did like turbo tax right up to that point. I like their system, and their software was very helpful. But their money taking process is beyond worthless. I better getting my money back!!! That's all I have to say.

I was very careful not to get the TurboTax PLUS fee, but somehow I got it anyway and was charged near $60 to do my taxes. I'm a student and do not make much money, so this is a substantial amount for me. If I would have known I would have been charged that much there is no way I would have used this service. Also, I called customer service and they told me that there was no way to get it refunded even though I was not receiving any of the perks that came with the PLUS account. All because hidden somewhere I clicked a button apparently that wasn't well labeled. I do not like being taken advantage of and have heard that many people are having problems with TurboTax feeing them extra this year. Not impressed at all.

Intuit charges you $55 for the Deluxe edition. The Deluxe edition, not living up to it's name, does not include state tax preparation. So they charge another $40 for the State: California edition. Then, out of nowhere, the receipt for your payment includes "Refund Processing Service and TurboTax Premium Service". Total bill $134.97. I could have had an accountant at HR Block prepare it for me for less than that! Last time, Turbo Tax! I have cross-checked your returns with shareware sites and gotten the same results. Next year, that is where I will be.

I've waited hours and hours for an representing to answer very important questions concerning my taxes and got hung up numerous times. Mind you, I'm paying for this service, very unprofessional. Will not use ever again. Very unhappy customer.

I have been a TurboTax user for years. This year when I tried to file I was not given an option to print my state return and file by mail. Why would I spend $39.99 to get a $12 refund? It is very hard to navigate and was not that way in past years. When purchased it claimed free federal and state e-file. It also stated I could file up to five returns. I was not able to. If I was then it was not as easy to locate and use as before. I will not be using Turbo tax next year.

Been using TT for couple years. The fact that they string you along, making you input all your info only to tell you at the end that in order to use all your data, you gotta upgrade or start from scratch. Unethical in my opinion, and misleading!!!

It only took a decade for Turbo Tax to lose me as a positive advocate and user. For over ten years, I had peace of mind knowing the latest tax laws were incorporated into the process, I could readily access any form; and with a click of a button, I could instantly submit my tax returns electronically. That was until today, when I discovered my tax return was rejected because it had already been submitted by someone else back in December. So Turbo Tax charged me to access and print off all of my documents, and says no data been compromised. Having to drive in traffic to buy a case of paper and extra ink, in order to print off hundreds of pages of documents, mail them, wait 6-8 weeks for processing, and add another 180 days to sort out the identity theft; just isn't worth the hassle. Next year, even if Turbo Tax gets their act together, I'll be using anything but Turbo Tax to process my tax return. Way to go Turbo Tax!

Turbo Tax Intuit wasted my time, was inaccurate and confusing, and kept adding fees. Completely Unsatisfied.

My son filed his Fed 2014 (for free) and the State with Turbo Tax and they charged him $60.00 for filing the state form even though it was rejected twice by the state. $60.00?!?!?!! for filing state, when you take into consideration that my son could have used TaxAct which would have been a lot cheaper! Turbo tax should disclose the state filing fees up front so that customers will know up front what their 'outrageous' fees are so that they may make a decision about 'declining' or accepting that insane, unethical, outrageous fee!! AS FOR ME I WOULD 'NEVER' RECOMMEND TURBO TAX TO ANYONE--NO REFERRALS. THEY ARE DISHONEST AND THEIR FEES ARE UNREASONABLE!! DON'T USE TURBO TAX UNLESS YOU LIKE BEING TAKEN ADVANTAGE OF!!

I filed my 2013 taxes last year using TurboTax Deluxe. This year I had to use TurboTax Premier. In an e-mail dated February 5, 2015 from the General Manager, they have a $25 cash back program. When applying for the rebate, I was denied because they needed to verify my eligibility. There is no real customer support only FAQs. I did a post on my account and was given a number to call. I called the number only to be transferred to 4 different people with the total call lasting ONE HOUR AND 50 MINUTES so far. Every time I was transferred I was assured I was being transferred to someone who could assist me. I feel as though they make you wait and transfer you every employee they have hope that you'll get disgusted and give up. This program seems like a SCAM! I will not be using TurboTax ever because of its false promises and terrible customer service.

I have used Turbo Tax for many years, no problems. I always file a pretty basic EZ1040 as I have very few deductions. This year Turbo Tax jumped the shark it seems. This is the first year I decided I would try Efile (I have always previously mailed hard copies). I bought the Home/Business Turbo Tax disc at Costco for $39.99. When I got to the efiling section Turbo Tax wants to charge me $24 for a Calif Efile PLUS another $39 to deduct that $24 from my refund (which is only $101.00 btw). So using TT for a return is basically $104.00 now? Really? I backed out and printed my returns again and will hard copy file again this year. And next year I will NOT be buying Turbo Tax again.

I have used TurboTax for many years to prepare our taxes. I will never use TurboTax again and certainly not recommend TurboTax to anyone! I tried to file my 2014 Federal and State tax return and it looks like someone already did it for me and enjoying my refund! TurboTax doesn't offer any assistance with this. Now I'm trying to get help through the IRS... that should be quick!

Unable to efile state taxes. Senior citizens in states where taxes are paid on gross income as opposed to net income are usually required to file state tax forms when federal is not required. This year, TurboTax will not efile state if federal has not been filed requiring everything to be sent hard copy.

TurboTax charged me to perform an E-File of my IL. State tax return. But then after making the payment I was informed that I had to do it by mail. Why wasn't the final check performed BEFORE payment was required? I want my money back! When I looked for contact information all I got was FAQ answers. I have been using TurboTax for five years. After this I am going to look for a different way to do my taxes next year.

I've used TurboTax for many years and had been very happy with them. After completing my returns, and paying the $24.99 to e-file my state taxes, I get the message that my transmission did not go through and that I may have lost internet connection (I did not). I did the troubleshooting on the TurboTax website and followed all the instructions, including putting Internet Explorer back on my computer. Finally, after hours of trying to e-file my taxes, I find out that since I have an older version of XP and Internet Explorer, I cannot e-file from my very functional, but older desktop computer because I do not have a newer version of Windows and Explorer. So now I am not only out the $24.99 I paid to e-file my state taxes, but I also no longer qualify for the additional Amazon 10% refund bonus, plus I have to print everything out and mail all the supporting documentation.

This year I was able to do my taxes quicker than previous years. However, in previous years, I was never forced to pay for both Federal and State taxes. I was given the option to print out my state and manually send. I also was forced by answering a certain question to upgrade to the more expensive Deluxe version. I was hoping to do free this year since I had so little work this year. HUGE disappointment with this company. I was always proud of being able to do them myself with the help of the software. But the last few years, the company has gotten, well, GREEDY! I cannot recommend them to anyone, with good conscience.

I was quite angry with Turbo Tax because I was charged for filing my federal taxes when I wanted to just do the free option for federal and I never accepted any of their offers to upgrade and pay for filing. I wrote about this on my Twitter account as well, and surprisingly a customer service rep responded almost immediately. By the next day, they told me that they were issuing me a refund for the amount that I was mistakenly charged. I was very impressed with their customer service and would recommend them to others after seeing how they dealt with my complaint.

For nearly 20 years I have done my taxes the same way -- go to Walmart, buy TurboTax Deluxe, fill out, file, done. This year I did the same but when I get to part "fill out" TurboTax tells me it will cost an additional $59.95. So I take it back to Walmart and tell them I want my money back. They tell me they can't give me my money back because I open the package. So now I am stuck with a short form that cost me $64.00. How can these two giants get away with this fraud? What cost me $54 last year will cost $124 this year. For those who can do math, that is over a 100% increase. THIEVES!!!

Bad enough that they charge 39.95 for an extra state tax program, but then to charge 24 to e-file is a bit of a ripoff. The software should include everything at that 39.95 price.

Bought Turbo Tax Basic every year for the last 6 years. This year it won't itemize my deductions unless I spend an additional $40 to upgrade to the deluxe version. I hate these kinds of bait and switches. Last time I buy Turbo Tax.

Turbo tax changed the input. I just filed and I read my printout and where there was supposed to be a # in added .00 to it. Which makes my input be 800 turned out to be 80000.00. Can’t get it back. Wow. Let’s see what happens from here.

Was helping my daughter file her taxes and used TurboTax after they claimed it would be free if her AGI was less than $31K, which it was. They ended up charging me $59.95 to file her taxes and force you to upgrade to premium packages at the very end after you spend a considerable amount of time entering all of the information, all under the original idea that this is going to be a free service. There is no help screen or customer service or anything you can do about this, so I reluctantly paid the fee. Also, some of the forms for unreimbursed job expenses asked that I make an edit to one of the selections. When I tried, I was unable to do so - it was an endless loop. Again, no customer service or help to rely on. I will definitely find another solution next year.

I bought TurboTax from Sam's the past three years to do my 1040. They always had the schedules to complete the form. This year I would have to pay $30 to get the one form that I needed because they changed the way they do forms. Could not return. RIP-OFF.

I filed my tax return 02/08/2015 using Turbotax, asking to put a portion of my refund into my Amazon gift account. Now over 2 months later, the money is nowhere. I did, however, received my specified refund portion into my bank account 02/18/2015. I found via the IRS refund web that all my refund was paid on the same date. So where is the rest of the refund?

If any of you were smart you wouldn't use TurboTax to prepare your taxes. They hire any and everybody for their wah (work at home) call center. They don't do drug screens, or real interviews. They train you from a computer. This is why their agents are so lost when you call for info. Half the info you ask for they don't know it, but are these the individuals you want pulling up your info? All I have left to say is if you have any problems with the software and you need an agent please let them know you don't feel comfortable giving it over the phone because its not protected.

The website for TurboTax does not have an intuitive place to go to complain. This is why I'm complaining here. The only customer service option is a call from a CPA? I'm guessing the supposed Fraud is actually a ploy to hide the fact that a programmer took the values from the wrong W2 value and move it to the state tax filing. I received a letter from the state correcting the error and showing that TurboTax had a false filing I was getting a state refund according to TurboTax. I'm surprised this was not corrected during testing. They should own it and add a positive spin about the fact we are all human.

This is infuriating. First of all, they charge you around $60 to get ANY deductions (this should automatically be included). On top of that, I go through this (extremely) long process of filling out my state tax documentation and then at the end of it, after filling it all out, they say that I must pay another $40 to actually file it! The only other option is to DELETE everything I input and file it manually by going to the state's website, printing out the documentation and filling it out by hand. I am absolutely disgusted with this corrupt business. I will never use them again.

Promised 20% reduction but charged full price. Never acknowledged my complaint. See that this year the same promise - once bitten, twice shy. Lack of response main complaint.

After doing my taxes for the third year with turbo tax, for the same service it was $25.00 more and they did not specify it until I had already paid for it. I was very unsatisfied. If had known this I would have gone somewhere else. I felt like it was a scam because they should have stated this when I started my taxes. I think it's wrong and I will no longer use turbo tax again. I would not recommend turbo tax to anyone.

Just wanted to voice my displeasure with Intuit. I have used Quicken since it was first introduced and have, for the most part, used TurboTax for my taxes for many years. Between their price increase while stripping select forms with no acknowledgement, and imposing price increase in the middle of filing season deadline and you have a classic example of a business model case study regarding what not to do. Frankly, both products have their brightest days behind them. Quicken has definitely suffered with upgrades that have amounted to arranging deck chairs on a sinking ship.

I've used TurboTax for the first time. They advertised “use it for free” but when I want to efile I was asked to pay and I called them and I told them “I don't remember I subscribed to the deluxe”. I did not want to efile it with ridiculous charge. I called them and told me that she will take the payment on the phone and then I can efile it for $29.99. So she instructed me to click on download button I can't find on the online screen. I called back because I didn't get my refund yet and the lady told me that since I use TurboTax even though I didn't efile it I am still going to be charged and she said it is their policy not to refund the charge. Their advertisement is misleading. I should have just used Taxact for free.

I had gone to H&R block for my taxes. Because I had medical bills and had bought a house, I thought I could get the maximum deductions from them. She worked 45minutes on the taxes. Very few deductions and I was getting back about $50.00. She charged me $300,00. I went online to TurboTax, not knowing if I was going to improve my tax outlook. Once I had signed in and started I could see how my deductions were adding up by looking at the upper right side of the screen. It took me about 3 1/2 hours to do. It was well worth it. I was getting a large refund from federal and less to pay into state. TurboTax charged me much less for their services. They estimated when I would receive the refund, and I did receive as they had said.

The IRS wouldn't allow my taxes to be filed electronically because my DOB is wrong in their system. TurboTax briefly instructed me to mail my w2 along with my 1040. It took FOUR weeks for a reply from the IRS telling me I did not submit the correct forms therefore I have to wait ANOTHER 6-8 weeks. I won't see my refund until May when I filed in February. Thanks TurboTax!

Turbotax plus.. I have been using TurboTax for quite a few years and I must say that though I like the software, I sure HATE the manipulation of fees! If you click or fail to uncheck a button, because of their deceptive descriptions or lack of, then you get charged additional fees! All I can say IS buyer beware!!! After this year, I may not utilize the service again.

Last evening I was on the phone with TurboTax for over an hour trying to figure out why my 2013 business expense are not coming across in the transfer to begin my 2014 return. After 1 hour I was disconnect from the rep as she was needing additional help. Now tonight I have been on the phone with them again for 2 1/2 hours, 3 representatives that dialed into my computer... NO RESOLUTION. Now they have to transfer me to tech support. I have been on hold for 45 minutes now for tech support! Are you kidding me... I could have manual typed in all of last year's information but OH WAIT. If I type in last year's information I can't file electronically per TurboTax. I have used them for the past 5 years but never again!

*WARNING* do not use Turbo Tax 2014 if you have a computer older than 2007. You will not be able to use the disc. They SCREWED up big time and I am extremely upset at their product. PS the phone customer service was horrendous and not compassionate.

I use turbo tax every year. Turbo tax 2015 won't accept or go beyond the page to add credit card for fee and tax payment. Won't accept audit defense credit card either. I'll have to print and mail my return.

Somewhere some moron at TurboTax decided "Hey, let's tell people it's free and then charge them at the end of the hours long process!" Brilliant. TurboTax used to be a great product. Reasonably priced, easy to use. Now they gouge you on every turn. God forbid you have deduction and maybe even a small side business. You will pay the maximum amount possible. You SUCK TurboTax!

Turbotax now charging an EXTRA $39.95 to fill out State forms... I cannot even bring up the State Forms without being directed to online link that asks me to pay ANOTHER $39.95 to go on???

TurboTax has violated so many laws with my tax return, I've been forced to file a lawsuit against them. My tax return was a simple 1099-MISC for a measly 4,000 dollars. When I first filed my return, TurboTax fraudulently stole $95 from me, disguising their payment method within the interface. In other words, they affirmatively represent that you are merely paying for the IRS tax return, but instead you get hit with a receipt (with NO confirmation) that you just bought the expensive deluxe TurboTax package. Their fraudulent scheme is so apparent with how quick they were to refund me that money once I complained - they know what they're doing.

I rarely leave online reviews or comments, but was compelled to after using TurboTax to prepare my 2014 taxes. A simple W2 & 1099-R. TurboTax was about to charge me $150 total to use their service. On top of their fed & state charges, they added an additional $54.99 since applying my 1099-R made it a "complex" return. Absolute rubbish. I decided to check TaxAct before finalizing my returns with Turbo. Glad I did. Was around $40 total.

It seems that TurboTax has decided that they can make more money by hiding the fees you will be paying for their service until you get to the check-out --- AFTER you've filed. Then when you call their customer service, they tell you their fees are not hidden, but included in the permission form you completed -- you know, that long long form you scroll through without reading because you assume it's standard legalese. I will be researching a different (reliable and transparent) product next tax season.

I made a mistake on initial tax return when I amended by only changing one number by $800.00, my return went from refund of over $4000.00 to owing $162.00. Transferred to tech support and still on hold for 45 minutes.

I am/was a long time user of TurboTax. This year I had to purchase the Premier program b/c of some small investment accounts & need to report 1099B & 1099DIV info. This program was glitched up with bugs that I kept crashing when it came time to enter 1099B & 1099DIV info. My computer just had a thorough cleaning & optimization by my tech support people. My broker had provided me with .txf files for the data xfer into TT. I contacted the TT Help Line and they walked me thru de-install & re-install of the program. Ran the new program and it stated there were 100+ issues to correct on the 1099B data... a missing transaction code.

I have used Turbo Tax Online for the past 4 years. This year, the service automatically locked me into using their deluxe version, and I was unable to go back to basic. At the end of the process, my fee was 1/3 of my return, and considering that I only got back a few hundred dollars this time, I'm really angered by their deceptive tactics that robbed me of making my own choice for which service I wanted to use. My fee was double what it was last year, and my return was smaller, so I really feel cheated! This is unfair and takes advantage of people who have faithfully used their service in the past.

I have for the past 10 years used TurboTax software. This year was no different except they required me to upgrade to Premier in one input section of their software for free. It did not work so I had to call customer service. After some time they gave me a code which upgraded me to Premier. I then got into the business section and they said I needed to upgrade to Home and Business. Again this did not work so I called customer service again. They did not know or care about the problems I been having. In fact I got dropped and no one called me back. I found out later they have no way to call you back. I called again and work with a person for 3 hours. IT got involved (could not talk with them). Finally after 3 times uninstalling and installing of the software I got Home and Business. I lost my free state software and the free filing that came with the Deluxe version.

Your software has a glitch and it took me about 15 hours of phone calls, entering data again, and again, and again, trying to find the best work-around. Your people were NICE and sometimes helpful...not always. Eventually we figured it out. But it shouldn't have taken 15 hours AND you should fix the software once you know the glitch exists. Glitch: When you entered a 1099-G, agricultural payments, and link it to your schedule F Farm -- there is NO place to indicate these payments are taxable. In the review the question comes up -- but the number that is typed into the review box is NOT the number that shows up on the schedule F line 4b (it does some calculation that is not relevant).

My wife and I just completed out federal and state taxes today, 04/05/15. I can understand that "free" does not actually mean "free" however TurboTax and intuit have really pushed me over the edge this time. I can understand fee of say $35.00 but these guys continued to up the fees from $34.99 to adding $54.99!!! That was bad enough however at the very end just before filing ANOTHER FEE OF $39.99 was added!!! Almost $130.00 WHAT THE??? In order to change these additions, we would have to clear everything and start over COMPLETELY!!! Between The Health Care market place and Intuit We feel COMPLETELY VIOLATED. I will never use your extortion/tax preparation services again!!! I will vigorously advise against your services. GREED will kill us all. Thanks from two hardworking people with a small child to support.

I just did my 2014 taxes using the online version. The thieves at TurboTax forced me to upgrade to Premium only because I had investments in the stock market! Their bill after 20 & discount from my broker came to $64.99 USD!!! That was not enough for them but they added extra state taxes to it making it $70.35 USD!!! Total rip off! Next year, I am going with TaxAct.com.

I needed help in amending prior year taxes, and they put you thru the ringer trying to speak to someone who actually knows anything about taxes. They are all just repeating phrases they have been taught to say, and have no actual knowledge. Also, I was told a 'tax specialist' would call me on a particular day, but never got that call. 5 days later, a rep told me, after 35 minutes, that she could not put me thru to someone who knew anything unless I bought their audit protection.

Because TurboTax advertised a free online simple tax experience, we spent 1 to 2 hours filling out all the forms. At the very end we were told we would have to pay over 50 dollars for their service. Clearly they were hoping that we would not want to have wasted our time and would fork over the money. We did not. We went to another online service offering a free return. It was faster. In our view it was more accurate. AND they did not get to the end and demand money! We will NEVER use TurboTax again.

Issue was resolved when I finally got through to tech support. But gave the company less than 5 stars because I felt I was taken advantage of with the state return; it would have been free to file electronically on my own, but I paid the additional $25 for the California filing because I felt uneasy about disputing what was already programmed.

For the same basic tax information and equal service requirement I was charged $20 ($34.99 vs $54.99) more this year than last. This is more than a 50% increase. After a complaint my charge was reduced by $10. I was told that next year I must pay the new rate. There will be no next year. I will use another service.

We have been using Turbo Tax ("TT") since 1998. We do have a small business requiring Sch C and investment in stocks. In the past the TT Deluxe version had always been adequate to handle our return. In 2014, we have very few stock transactions and the small business is winding down. However, when we did our return (using TT Deluxe), it forced us to upgrade to Premier when we tried to input the sale of 3 stocks; as we half-way done with the return plus our long history with TT, we obliged and paid an additional $30. We then proceeded to enter information for our small business, TT lets you enter some of the information, but half way in the process, it prompts you to upgrade to "Home & Business" for another $10!

I was generally pleased with TurboTax, using the product since 2008. My 2015 return was unsatisfactory. After completing the ENTIRE entry of my Fed. and State returns, the software refused to E-File the returns because of a missing dollar amount on Box 12a of two 1099R forms. I manually entered "0.00" to no avail. I WAS FORCED TO PRINT AND SNAIL MAIL THE RETURNS! This negates the greatest feature of using E-File technology and is very disappointing. I will probably prepare next year's returns in a different manner.

I was a partial year state resident in the State of Ohio. I had a full year of state income tax withheld. I am receiving a refund of over $10,000 but TurboTax would have had me pay $50 to the state of Ohio. I called them and they promised a update to correct the problem. They were supposed to follow up with a call back. They did not call back. I went online, sent a complaint via their website which promised a response. No response. I filed a dispute with my credit card company today and now have to file a state return by hand. How can you trust them with any return?

Purchased the Home & Business version and was able to do 1 return but each additional return is additional.. The wording says create as many returns as you'd like but you can only Netfile up to 20 but each of those costs $$$. No help with call in support (they don't understand the product) and the Tax Advisor chat is also terrible. Logging in the webpage said the wait would be 6 mins. This product is terrible. No service and false claims. I have been on the phone for about 3 hours with no help at all. Even the agents don't know what they are talking about.

I have been using turbo tax for years now. Never had a complain until now. Basically needed to file an extra return, and ended up paying two different types of charges for ONE extra state. They need to be more upfront about their charges, and they need to re-think their business model. $40 for just the form of an extra state just seems ridiculous, and it doesnt even include the "filing charges". Almost paid $35 extra for them to deduct the filing charges from my taxes, which also didnt make sense to me.

I purchased both Federal and State 2014 filing package. I chose the paper filing method only to find out AFTER I printed out the returns, that the New York State return explicitly states "NY STATE REQUIRES THIS RETURN TO BE FILED ONLINE." Tried unsuccessfully to go back and change the filing preferences. I spent 48 minutes, most of which was on hold only to be told by a supervisor that there was no option but to start over. Intuit did refund my money, but the time spent is invaluable.

I have used TT for over 6 years and this year was a nightmare especially with the state portion. I am a tax preparer and use TT yearly to prepare my client's taxes and some clients did not get their return on time. I have one client where I file her taxes on February 15 and she still has not gotten her refund yet. I originally bought TT Deluxe and had to purchase TT Premier which was more money, so have two programs which I only used one of them. I really would like a refund for one of my taxes bought because both of them did not work efficiently at all. I purchased two TTs but can only find one receipt. What happened this year to TT. I plan to buy H&R Block Tax software next year and hope I will get better results.

I had already done my return on H&R Block software, but because I already used my 5 efiles, I had to either mail my return or use a different program. So I knew I would have to buy the program, but wasn't sure how they were going to TRICK me into doing so. Well -- in order for them to allow me to use my "property tax" deduction, I HAD to purchase the Deluxe program! I was frustrated. I was prepared to pay - but was Not prepared to be tricked. I feel as tho others will be tricked too! Beware, for the SAME price, you can get H&R Block's program and NOT feel tricked!

Started using Turbo Tax online, and entered almost all of my info. I was waiting on some K-1s. At that time Turbo Tax said I owed Uncle Sam 592 and the state 1100. When I received the rest of my paperwork they told me I needed to upgrade of course. I went to a local tax preparer with all my info. Lo and behold I got a refund of 880 federal and owed the state 400. I will never use any online tax software EVER again. Thinking that they were actually doing my taxes correctly, the individual charged almost the same as this upgrade was going to cost. Dont use ANY of these piece of crap softwares.

Turbotax requires a customer with a Premier Version to upgrade to a Business Version in order to include a K-1 in your return. The problem with this is that the Premier Version is described as including investments. I received an investment K-1 with interest income of $5.00 and Turbotax wants $10 to upgrade. Additionally upgrading is a time wasting process whereby a computer asks for your name, phone number and email address and then hands you over to a sales rep who asks for the same. The sales rep will place you on a long hold if you complain. Their explanation for the time waster is that it is for the customer's security.

I could not get my in home office and other business expenses in Schedule C. I E-mailed TurboTax for help and was told I would have to pay an additional $79 for their customer service. This is outrageous when I had paid $99 for their software.

Repetitive frozen computer during input of information - Bought new Turbo Tax for home and rental at Costco. Updated program prior to starting. I have a fairly new HP computer. The program froze more times to count. 2/3rds through it froze completely, went into recovery and repair mode then died.

I am adding my highly negative comments about my TurboTax experience. I have been an online customer for several years but am done! At least four hours of my time today has been wasted. This includes preparing a return for my deceased father’s taxes, being unable to correct a 1310 error and resubmit it [I am informed I now must mail the return], repeatedly and unsuccessfully trying to access information for my own tax return using various approaches [loops back to my father's tax return] and time spent on the phone with customer support representatives ** [called disconnected] and ** , who after several extended holds finally told me a download also is not possible. I was directed to try search engines other than Safari. I was told my computer [the same Macbook I've used the last 4 years] is the problem.