Intuit TurboTax Reviews

I was helping my son with the Turbo Tax in the internet. I never accepted an upgrade, because he wanted it free, like they always say on TV. they charged me $27.95 fee and $29.95 fee. I called immediately to cancel, but could not get an answer from anybody. This is a scam, and should not be advertised on TV as free. It is a downright lie.

I have always prepared my taxes using Turbo Tax since 2002 for myself and my family. I do not e file. I prepare the taxes and print and file for the federal and the state. This year I can only print one state form. Why is this? I tried to get an answer on line, but they did not give an answer. The product says I must pay $29.95 after I have already paid $74.95 when I purchased the product. In the past, I have been able to print the state for all the federal that I entered. I figure the taxes for all my children as well as my own. Usually six returns each year. I need someone to get in touch with me and tell me why they changed the way the program works as it was in the past. I would not have purchased this product had I realized I could not print the state return also. It allows me to enter the federal $29.95 fee. Would there be a $29.95 fee for each of the five returns?

This is in regard to TurboTax 2009. I was able to finish the federal, but for the state, there are software glitches that do not allow me to edit my state return. This is apparently a common problem. The only answer I am able to get is that several consumers reported this and it sends you to a link to update the program. This doesn't work, not just for myself, but others as per the community board. When I submit the problem, I get an email stating the same thing over and over. They aren't working. Another possibility is to delete and re-download the state filing, but it wants to charge you to re-download it. I purchased this product so I can get my responsibility completed. I am not getting support, I can not return this faulty product.

I have used TurboTax for 2 or 3 years now. I have the actual receipt of the online filing for last year yet it is impossible to pull in the past year’s information. I started to put in my 2009 information yesterday. Today, I cannot pull it up and I did save it yesterday. Also I continue to be sent to the page that wants me update my Explorer and Firefox. I have the latest and greatest operating systems. What has happened to TurboTax? What other online tax services are available?

TurboTax software is not working as it should and it's not my PC that have a problem as it acts the same on three different computers. There is no way to contact them and they want me to enter my phone number and they will call me for a charge of $24.00. I don't need help with my taxes; I need help with their software so why should I have to pay for that.

I tried to open my 2002 personal tax returns but I could not. The file was there but the software was not. I called TurboTax a couple of times and I was told that I need to purchase the 2002 TurboTax software. I found and purchased it paying $49.95. I installed it and it asked me for a product key which I didn't have. I called TurboTax again and after hours on the phone, I was told that they do not support products older than 2005. I asked to speak to a supervisor and I was informed that one was not available and one would call though no one had.

I purchased a TurboTax CD Basic Edition on 2-5-10 at Target. The next day after struggling with my computer several hours to accept the download, I proceeded to to my taxes. After 2+ hours of preparing my taxes, at the end the TurboTax couldn't print out or finish my taxes. The reason was they said was that Turbo tax was waiting for an update for a form. I couldn't even print it out. I received an email that states from Turbo Tax: (Dear TurboTax Customer, Thanks for signing up to be notified when your forms are available.

I purchased Turbo Tax by mail through Intuit software. I'm a 10 year customer since 1998, do renewal every year by mail, with no problems until this year. Turbo Tax Premier Edition 2009, can not install. It comes back with MS Installation problem with Turbo Tax Automatic installation. 1601 cannot Access MS Installation services.

I have used TurboTax for about 14 years and it always works great. Each year, Intuit does a great job producing the best tax program there is. It is thorough, easy to use, accurate and fast. I finished my federal and state tax returns on Jan 31, 2010 and received my refunds on Feb 5, 2010. TurboTax is reasonably priced and includes a free state tax program and free e-file. I highly recommend this great tax program to everybody.

I purchased Turbo Tax on 01-28-10 from Office Max. I tried to install it and kept getting "net 3.5 framework install failed with error 1603". I went to the Turbo Tax website to resolve the issue. After spending hours trying to fix the problem, I gave up. I took Turbo Tax back to Office Max, and they refused to give my money back, but gave me another new Turbo Tax. I brought that home, tried to install it, and got the same errors. Again, I spent hours of frustration. So I boxed up Turbo Tax, and sent it back to Intuit with a receipt and a letter asking for a full refund of $53.

TT2009 won't load once installed. Nothing that the site says to fix works. I spent two days making adjustments trying to get to load. Once you load the software a, ".net framework" error appears. I have used Turbo Tax for years just like when they upgraded the Quicken 2009. Both are junk. Is Turbo Tax going to repair that have been caused to my computer?

I googled Turbo Tax and chose their notice for free tax filing (approved by the IRS). I started following the instructions, refusing the upgrades requiring payments, and refusing to register (record) my information. The request for money and permanent registration became more frequent and more difficult to remove from the screen. Finally it cut me off, showed me a blank screen. I don't know what became of the info I put in, I could , of course, no longer access my info (I imagine this was punishment for not playing along). I think this whole thing was a scam . I do not believe the IRS should endorse it. I am sure it is almost impossible to get through "free" as advertised. By the way, I have a PhD and do not consider myself dumber than the average citizen.

Turbo Tax misled me in my filing status on my federal income taxes for several years in a row, not allowing me to claim Head of Household status when I was eligible. This lead me to overpay my taxes. I tried to find a contact form where I could file a complaint, and it took about a half hour of searching on their website to find a way to do this (although the site tried to sell me services at every turn.) I finally filed the complaint, and received a response a week later. No apologies, just was told that I didn't qualify for their "guarantee". I am out about $1700.

Filed with TurboTax as usual. 2007 it seems was never filed according to the IRS, and the 2006 returns were sent to a bank in California. Repeated e-mails were ignored. Inquiries on their web site yielded no response. After an hour and a half holding on the phone, I finally got to talk to a person who gave me a wrong number for the bank. It was just a bookkeeping firm that helps them handle forms. Still not resolved!

This is the second year that I've tried to use TurboTax and both years, it has told me that my birthdate is incorrect (it's been the same for 43 years) and that my age from last year is wrong (taken directly from last year's return). It was funny because I got this information from the IRS after repeated rejections from TurboTax. None of their fixes worked and after 45 minutes on the phone with their technical support, I was told to return it to the store for a refund. Also, it was funny since you can't return opened software because it is a copyright infringement.

After a couple of hours loading the information, then pushing the send button it wouldn't send the files. I'm going back to pen and paper.

We have used Turbo Tax for three years with no problems. We purchased the 2009 edition and have problems with the installation. NET Framework 3.5 and a 1603 error. It doesn't matter what Turbo Tax tells you to do to fix the problem because it doesn't work! We have spent many hours all weekend trying to load it. It will be returned and I will purchase Tax Act.

I, like others, have used TT for years. I just e-filed my returns after double checking that all information was added appropriately. I then printed out the returns and fortunately looked at them. I noted that TT left one of my children out of box 6c on IRS form 1040. I checked the software again and my son was there, but not added to the proper box. I was shorted out of $465 for my federal return. I also was overcharged for state taxes by $66. Like others, I had to wait 45 minutes to get someone on the phone who took more than 40 minutes to try to help me. I have been told that I have to "mail in the box, CD, and the receipt" to get a refund.

TurboTax insists on changing their product every year. This is tax software, not the latest operating system. Leave it alone. If it works, stop messing with it. This year (2009) TT is junk! I have had nothing but trouble with the install. People, wake up and leave it alone and stop raising the price for doing what should be free from the IRS. We should not have to pay money just to find out how much we have to pay to the IRS!

This product is terrible. I have wasted all day on trying to fix the installation problems and made two trips to the store to exchange the program, and I can't get the program to install. The support directions do not address the issue. Retailer won't refund the $50 I spent on it. I am going to send the program back to Intuit and tell them to keep it. I don't need the hassle. I want my money back! I will never buy this product again.

I have used TurboTax for the last 8 years. In uploading my final Fed and State all was well until entering the verification of line 1 on my W2. TurboTax doubled my income figures and sent them to State and Fed. So instead of a refund, it indicated I now owe $50,000 for tax.

For almost 2 weeks, I have gotten a "system incompatibility" message when I try to sign in to do my Turbo Tax. I have used Turbo Tax for 10 years, and this year, I think I'm switching to H&R Block! It seems as though the message has nothing to do with system incompatibility, but a problem with too many people accessing the system at once. So after taking quite sometime out of an already hectic schedule to unnecessarily update AOL, Firefox and a couple of other downloads recommended, I found that it was not my system after all but theirs. I tried one more time today just to see if I could get through but no luck so I’m taking my business elsewhere!

We have used TurboTax for several years and I have never felt that we have been prompted to receive all the deductions that they show in the commercials. They simply file the same return that you can e-file for free from the feds and charge you $30.00 or more for it. I think it is a huge ripoff. Aren't the middle class paying enough taxes as it is? Where is our "tax break" when you pay your bills and your mortgage and try to abide by the laws?

I have used Turbo Tax for years with no problems. This year the system locks when I try to click on the Continue button. I deleted the first download completely and downloaded it again. Same problem. Reading this site, it appears many others are having the same or other problems. Intuit needs to fix this immediately!

My tax refund money was deposited into Meta Bank. Meta Bank said they handled and sent out payment to my Turbo Tax card. I called the card company and got hold of a lady who was hard to understand. She said the IRS has not sent out payment yet. But if Meta Bank says they got my refund, then the card company is lying. I feel deceived by Turbo Tax.

The "Explain This" and other links do not work in the TurboTax program that I bought. They provided a work around by instructing the customer to use the Help Center in the program. However, the Help Center does not work either. No economic nor physical damage but blood pressure is going through the roof!

I use the global cash payment card. On their website they recommended to do taxes with turbo tax online, did contacted IRS after 72 hrs. They stated I should get my money by Feb 5. It didn't post to my account. Contacted both global cash company and turbo tax, they were. All they're saying that it's the IRS's fault. I'm frustrated cause I've never done my taxes online and with all the identity theft going on, I'm freaking out. Please help me.

Been a user of TT for several years with great results. This year went to install CD version and got the 3.5 framework BS! Spent 2 hours online trying to fix the problem with their support tech that said it was a system problem, not a software problem. Overall have over 4 hours invested in trying to install a program that is busted! Can't return for money back, so we are just out $50.00! Thanks Turbo Tax.

I have been purchasing Turbo Tax for over 10 plus years even using the renewal function that they want to send and charge to you in November. No problem there. I installed the Deluxe version w/ state (it reads on the CD w/state) and started my federal and taxes and when I got ready to do the state taxes, the program took me to a website to purchase the software for $39.95. I am getting no response from Turbo Tax of this problem or a solution. I am seeing all over the TT website with other users having this same problem. This is delaying me from completing my taxes and with other things that I have read about e filing from TT this year is also having issues. This scares the heck out me.

Installed Turbotax 2009 Deluxe, entered data, saved, tried to use the following day but could not activate the program. Uninstalled and reinstalled with negative results. Have used Turbotax for several years and was very satisfied with results. This year the program is the PITS.

I am trying to do my taxes, and it gets to one point and will not go on to the next page.

When I installed the program and started to print out my information, it took forever for it to get imprinted into the information box. Like I could type like a 3 year old, one finger at a time. Go get something to drink and still have to wait and I have not even reached the stages, the others having problems I have read here. I would hate to think I waited and endured this slow process just to get to the end and not have it submitted properly.

TurboTax Easy stated $14.99 and then charged me $29.99 on my son's tax return. Last week, I did my return and was only charged the $14.99. Why the change and how can I contact TurboTax by phone?

Attempted to use Turbo Tax e-filing system for 2009 taxes. Wasted multiple hours with no success. Website kept re-routing me to file state return then when I gave up and proceeded to do so was informed that I would have to mail return due to some new IL tax ruling. Would not complete e-filing for federal return, just kept bouncing back into other screens. Will never use Turbo Tax again. Only good thing - didn't complete transaction and pay fee (I hope - they have all my bank account info) Waste of time and effort - 3 hours of frustration yesterday and another hour today to try to get return done e-filed.

Paid for Turbotax and downloaded software. Software would not install due to a net problem. Turbotax said to try procedures that you almost have to be a programmer to do and it still did not run. They have been sending me e-mails saying they are working on it. The last e-mail said, they will no longer update me on the problem unless I go to their website and create a new complaint. Tried to contact them concerning a refund and just get a runaround on their website with no way to actually contact anyone about a refund. And to make matters worse while trying to resolve issue, they transferred me to a website of theirs offering the same product for half of what I paid.

I clicked a link that read "Tax Act" and it brought me to TurboTax. Consumers Beware! TurboTax Basic claims to be a free online tax filing program. However, at the end of my return, it charged me nearly 1/4 of my return in "processing" fees. I paid the fees as I had already gone through the entire tax return!

I have used Turbo Tax for the last 4 years and have never had a problem. The attempt of contacting someone about this problem is endless on the phone. When you do get them on the phone (45 minutes-1 hour) later, it's really frustrating waiting all that time for nothing. I'm supposed to wait until one of their engineers designs a fix. I don't think so! I hope everyone reading this will never use Turbo Tax again. It is a big problem they will have to face sooner or later. I should have spent my 60.00 bucks of my hard earned money on formula for my 5-month-old child. The bottom line of all this is that just took away all the good everyone has had to say about Turbo Tax. Don't put your hard earned money into Intuit.

Turbo Tax will not load. I get a message saying, "missing config file #APPSHORTNAME#". I tried the Turbo Tax web site suggested fix, a "flush delete and flush install", to no avail. I spent several hours on line with their Tech Support doing the same supposed fixes to no avail and now no answers to my emails.

Have used Turbotax for years, this year it will not run, reinstalled it, checked all the sites for fixes, updates, etc. and it still won't install and run.

I purchased TurboTax Deluxe 2009. I went through the whole process of entering my tax information. Then I went to print out the forms. The program gave me an Error Code 25013 (TurboTax was unable to install the necessary fonts.). The error message directed me to the website to get information on how to install said fonts. At the website, there were no references to that error, so no fix was available. Clicking on "Chat" gets you a message that somebody will be with you in 30 minutes.

The software didn't load at all on one PC. I got it to work on another and tried to change back after finally getting what I thought was a working copy. Now, it will only work for a while until a solution box comes up and opens 100+ boxes for the internet. A Wal-mart Chinese copy of Turbo Tax I presume. I'm getting my money back.

My wife and I used Turbo Tax Online in 2008. We received a confirmation as it went through. Then we received a letter from IRS asking us why we did not file our taxes. So we got on the phone to call Turbo Tax to find out what had happened. When I found what I thought was Turbo Tax office, they informed me they had nothing to do with Turbo Tax. The people I talked to had their address and telephone number on the agreement.

Turbo Tax is under investigation for faulty software and for ripping off over 3,200,000 customers for over $1.8M dollars. When you file with Turbo Tax and it says your taxes are accepted, that is not always true. Out of 100 customers, 22% is received by the IRS. Their software this year has the wrong programming writing for their server and for their CDs you buy at the store or download. They will not tell you this because they have spent the budget that the company CEO and board allowed for them this year. Turbo Tax will not tell the whole truth to you, the buyer, because they don't want a lawsuit.

I have used Turbo Tax for the last 6 years and have never had a problem. This year I completed everything and performed the checks prior to e-filing it and everything was fine. No errors. I did the e-file and within 3 hours I was notified that the IRS rejected my return. All forms were wrong. It claims that numbers were missing, not enough forms were filed. It was a page worth of errors. I went through step by step two more times and tried to e-file and I received the same message. There is no economic or physical damage, just me ready to lose my mind. One of the advantages to using TT is the ability to get a tax refund within days.

It will not install because of .NET 3.5 Service Pack 1; framework installations failed with error 1603. I’m on hold two hours after trying for 5 hours to fix on my own. All I want is my money back. I'm out $50.

I have used Turbo Tax for 5 years, what is wrong with this year? I want my money back! What is going on? I have wasted money and time, already at least 5 hours of stress!

I've used TurboTax Deluxe Fed+State 2005, 2006, 2007, 2008 trouble-free and was satisfied with the software. I have the same Compaq Prisario computer since 2005, never a virus, never a problem. This year 2009, I spent $60 on TurboTax 2009 Deluxe Fed+State and suddenly it refuses to install. I get an error code 65535, their website tells me what may be wrong but covers themselves by saying this fix works most of the time but not always.

I've used Turbo Tax to do our taxes for 10+ years. This year, after getting the screen of death multiple times, I was finally able to force the installation by dumping all Windows temp files, backup files (Norton Ghost), and Internet temp files. I did a literal JIG when it started working for me. Freeze, task manager here we come. It takes me to the black screen of death. Wait, it froze again after my 7 reboot after getting it to install. There is a definite problem with the software this year. I'm not sure what the issues are, but after a simple Google search, I found all the other people having issues the same as mine.

We have used Turbo Tax for 5 years with no problems. We purchased the 2009 edition and have problems with the installation. Net Framework 365 and a 1603 error. It doesn't matter what Turbo Tax tells you to do to fix the problem. It doesn't work! We have spent numerous hours--up to early AM hours--all weekend trying to load it. It will be returned and I will purchase Tax Act.

This product is not what is advertised. It says it's free, but by the time you finish to file your taxes, you have to pay more than having a tax professional do it. It's the last time I will use this product, and I will be sure my friends and others don't use it. I used TurboTax, as it says "free federal return." By the time you finish, you have to buy the basic TurboTax then pay a processing fee. The total out-of-pocket is $85. Don't advertise that it's free filing when it's not.

Just like most people reporting on this site, I have used TurboTax for many years quite happily and without any problems. But this year (2009 taxes), I could not E-file either State or Federal. That is one of the main reasons to even use TurboTax--E-file. I was on the phone (I timed it) for an unbelievable hour and 15 minutes, at the end of which, I was told that dial-up (all I have available) would not work to upload my returns. Dial-up worked to download all their huge stack of upgrades and patches, but it wouldn't upload the 6 or 8 pages of my return?

I spent two hours completing tax questions. At the end, Turbo said I get refund of "zero"! No other refunds, like EIC and other. The 1099R, which I filled in according to instructions, Turbo failed to correctly process the pension above and EIC refund generated from $7704 retirement total. The 1099R should have been found in Publication 525, page 4 or general instructions found on the IRS 1040A publication (under minimum retirement age 62, which are reported on line 12a.) But with both instructions, 1099R should have been put on Line 7, taxable income on 1040A. Total, I spent four hours (two from another e-file company with same results).

I have used Turbo Tax programs for several years and I cannot recall having problems loading a program. This year, I purchased Turbo Tax Business at Staples and installed it, but it would not open because it told me my screen was 640 over 480 pixels (a total lie). The prompt also told me to try another computer. What kind of advice is that? Then the prompt gave me the forever toll-free number to call at Turbo Tax.

This is not a complaint. I noticed that the vast majority of the complaints about TurboTax 2009 are associated with PC systems. I'm running TurboTax 2009 on a Macintosh (Tiger system), and I've had no problems. I had to wait for one of my state forms (3801) to be finalized, but that happened on January 21st, and everything is now complete and correct. I'm curious if other Macintosh users are having problems. I'm not, so I'm happy.

I called for repeated issues with installation. The support person had no idea what he was doing and continued to ask me for advice as to what certain terms meant on Intuit's support pages. When I asked him for specific information, he wanted to talk about cats instead. Long story short, he had me run utilities that did more harm than good. I was on hold with Intuit now waiting for support. Let's see--46 minutes so far. 10th year using their product and I’m moving on to something else. Utilities downloaded caused my computer to freeze. It is running very slow now.

I have used TurboTax for years with no problems, but this year the 2009 TurboTax has given me nothing but troubles. I was on the phone with a lady that tried to help me. She was really nice, but we could not fix the problem. What my problem is I can not get back into the work I did earlier. My computer locks up on solutions and won't do anything else. I have to go to Windows task manager and end the task before my computer will operate again. I have no problems with 2008 TurboTax. I may have to go to another tax program to do my 2009 tax. So far, I have not seen any TurboTax fixes to help me. That’s sad!

I realized last January 2009 that Turbo Tax had made an error on my 2008 return. I spent over a period of 3 days at least 15 hours on the phone. Each time we got close to the problem, I was disconnected. I emailed them, and to this date, a year later, my problem has not been resolved. Goodbye, Turbo Tax.

I purchased Turbo Tax Home and Business at Walmart just like I have the past number of years. It installs but will not open. Latonya told me (after waiting almost for 45 minutes on the phone) that it was an installation error and she could not help me. I have worked for 5 days and around 20 hours trying to get this to work. I wasted $95 dollars. Hello Tax Act.

Well, I should have taken my $24 I spent at Wal-Mart on this year’s TurboTax and flushed it down the toilet. Wow. What a total joke and rip off. I have used TurboTax for years with no problems. This is the last year they will get my money. What a shame. What a waste of my money and now going on 3 hours of time. I lost $24 and 3 hours of time trying to download the worthless CD.

After five hours of trying to install TurboTax 2009, I've given up. I downloaded updates and IE 7 and still, I can't load it due to a fatal error with .net 3.5SP1. We've used TT since 2001 and now we're done! I guess we'll be using Tax Cut.

I went to access my account online as we had used TurboTax last year for our 2009 taxes. I couldn't access my account using the correct password and security answers. After nearly 10 minutes of trying to navigate their website, I got a number and called them for technical support. What I got was a biller who was extremely rude that I would have the audacity to call their billing number for technical support. Well hello, this is the number I got.

I have been using TurboTax since 1996 and never had any installation problems. This year, the 2009 version requires an additional installation of "NET Framework 3.5 SP1" which does not install. I keep getting an error code 1603 message and all of the suggested fixes do not work. Spent 25 minutes on hold before a service tech got on the line. Spent another 1-1/2 hours trying to correct the error code 1603. Nothing worked, so the below email from TurboTax is how it all ended. TurboTax 2009 Deluxe w/ state is a defective product as I see so many others with the same problem on this website.

I have used Turbo Tax for the past 2 years! This year I filed efile and it said 8-14 days for my return to be deposited. This was a big lie! Now they are saying at the earliest Feb. 9th. This is 24 days not 8-14! I will never use Turbo Tax again. I'm very unhappy. When I called in to ask why, I was told they can't explain and don't know why it was like that! I am behind on my bills and have told the collectors that I would have payments by Jan. 29th and now I have to call and see if they can work with me all because of Turbo Tax.

I paid $50 for software that will not download because of .net 3.5 framework. Tech support said there are lots of complaints about this but could not help. It sounds like Turbo Tax 2009 software has a problem this year, from the Tech

I tried to file by Turbo Tax online. When comparing to the IRS free forms, Turbo Tax says that I will get a refund that is $309 more than what the IRS says. When I viewed my forms, Turbo Tax shows that I paid $309 more in taxes than my W2. When I tried to find out why, I got, ”I do not understand the question.” Or, “Do you need a W2?” I was trying to use Turbo Tax for a faster refund since the IRS free form/free file has a problem with form 8283. I will mail it in.

I got a Turbo Tax disc in the mail. I tried to install, it wouldn't work. I called the help number and they said I had to pay and they would give me a number to key in when I load the disc. I gave them my card number, they gave me a number and the disc still wouldn't work. I called the help line for Turbo and spoke to Andrea. She uploaded the Turbo for free and said that I would be reimbursed. She also gave me an incident number. One day later, I was charged on my account again. I had to move money so that I would not go into overdraft because of these charges. I called again and spoke to someone named Suryia or something foreign. After another 2 hours dealing with her, she assured me that both charges would be taken off.

After having spent the last two days trying to download Turbo Tax 2009, I finally gave up and contacted them for the address to return it. I ended up speaking to a man that barely spoke English but I got the address and will be getting a full refund. Goodbye, Turbo Tax. Hello H & R Block.

I purchased Turbo Tax; everything was going great until I got to the e-filing step that is when everything went wrong. My federal return was accepted, but when I tried filing my state returns, a message popped up saying I needed to mail my state returns. It did not give me a reason for that. When I purchased Turbo Tax, I bought the Deluxe, because on the box it said state filing was included.

I purchased TurboTax this year (as I have for the past ten years) and discovered that there is an error with the program if you are running on Windows Vista. The program took about one hour to install (from a CD) and when I started entering my taxes, it took another 15 minutes. After I was done, I tried to el-file and discovered that the submission process does not work. I researched for 3 days and got many different answers. The TurboTax support instructs you to check the firewalls, check your virus software, and reset your internet browser among many other things that do not work. I logged a problem using their online support but that was not working either. I lost connection about 5 times until it finally lost it for good. I called and after 45 minutes of waiting, I spoke to a technician who was not very knowledgeable.

We purchased TurboTax online as we have for many years. This year, they charged my credit card three times. We were on the phone for 30 minutes trying to get it resolved with someone who did not speak English. We spend a lot of time trying to get a credit issued, but finally we did.

I used TurboTax in 2008 and thought my taxes were done correctly. In December of 2009, my husband and I got a letter from IRS stating we owed $536.00 as we did not claim his unemployment. I did place the unemployment as form 1099-G. I contacted TurboTax and they are trying to say I had 4 choices on the 2008 tax form and chose "state and local refund" instead of unemployment. I did not have these choices and was prompted to enter the 1099-G form and the amount. I bought a new computer after doing the taxes. Still have the old one, I just have to retrieve the information. I know I entered the information correctly.

My husband and I have been using TurboTax for many years. This year, like every year, we filed for federal and state taxes. TurboTax accepted them and we later got an email saying that they both were rejected. We thought, "Oh, well TurboTax will just walk us through it and whatever was incorrect will be fixed." That is not the case. They showed us a page that says, "Let’s look at your return." Basically it is 27 lines of tax speak. You can't file page 1 of Form 8608 without filing page 2 and 3. You need to only file page 3 of Form 1040 for State Taxes and not pages 1 and 2. Well, we weren't the ones that sent the papers to the federal and state governments.

We purchased the 2009 edition, only to find that there is a programming error for Windows. I spent 4 hours trying to download it, another 45mins on hold w/ TurboTax and 1hr w/ a service rep that eventually told me there is an error in the program and they didn't know when it would be fixed. I spoke w/ another customer service person today and she hung up on me. Wal-Mart, where it was purchased, would only exchange it for another one which doesn't help since it is defective to start with. Guess, we got took but it won't happen again. Goodbye TurboTax.

I have been trying to file my taxes using Turbo, as I do every year. I am using OS Windows XP and Internet Explorer 8, yet when I try to sign in, it always takes me to the "system compatibility" page. When I tried to use their online chat help, the rep, Patricia **, would not listen to what I was telling her and eventually disconnected me. I still cannot log in. Guess I'll try H&R Block or TaxAct.com. Too bad, Turbo Tax. I was a good customer!

I have attempted numerous times via phone and email to contact anyone with this company to request a refund. I purchased by (credit card) the Premier Turbo Tax 2009 for $89.95, I never downloaded it due to finding the same version for $49.95 online. I processed my 2009 (Turbo Tax) taxes online and chose to have them deduct the $49.95 out of my refund. The attempt of contacting someone has been exhausting and extremely frustrating. I am requesting a refund of $89.95 and was given an incident #** for reference. The receptionist put me on hold as soon as I entered the incident number and she never returned to assist me. I attempted numerous times to call back and every time was put on hold. I have been a repeat customer for years and with this unsatisfactory service, I will no longer be a customer and ensure that I tell all my friends and family of this incident.

I have been using TurboTax since 1998 and never had any installation problems. This year, the 2009 version requires an additional installation of "NET Framework 3.5 SP1" which does not install. I keep getting an error code 1603 message and all of the suggested fixes do not work. Intuit has a defective product with the 2009 TurboTax program and they will lose thousands of customers like me if they do not fix this problem soon. Unable to file tax returns early will cost time and money to change to a new e-file program.

I paid to use Turbo Tax this year so it would directly import our W2, plus it imported our info from last year's free version. All our info was super simple (I have severe arthritis, so the $20 was worth it to save typing). Our federal was rejected because Turbo Tax imported our youngest child's DOB as 1998, making him born 3 months prior to our oldest child. I realize this isn't a major big deal to some, but we need our refund and this was a major hassle. It took 3 times of manually fixing it before Turbo Tax would save the info properly and re-eFile.

Like Phil of Peabody, MA on your website, TurboTax 2009 will not install. There is some type of problem involving the Windows .NET Framework. The initial suggested fix of reloading .NET 3.5 SP1, it doesn't work neither, do several intricate steps suggested on their website to which I was referred. I'm supposed to wait until one of their engineers designs a fix. I've waited 3 days. Meanwhile, they've taken my money and are not providing the promised program in a usable format. I cannot file my tax returns in a timely manner. I've used Turbo Tax for nearly a decade. Never had a problem before. I bet thousands are in the same boat.

I have used turbo tax for 9 years now. Never having a problem. This year 2009, I can't seem to get onto the program. It wants to install SP1 and it says that my computer does not have the updates required. What! What is this all about? Then when trying to get customer service, can't. Won't happen and if you try to use the "chat" method, you have to use their problems and their verbiage. Useless. Goodbye turbo tax. There are less complicated e-filing methods out there like thru the IRS. Thanks for nothing.

Turbo Tax will not do my two daughter's college expenses correctly. It keeps insisting that I come out better off to use the tuition and fees deduction (and it only gives me a $2000 deduction, it should be twice that) and not the American Opportunity Credit. It will not even give me a place to try to use the credit. This is totally wrong. Turbo Tax had me owing $2000+ federal. I went to Tax Slayer and they figured it correctly and now I get a refund of $2000. I now realize Turbo Tax did this to me last year, 2008, too. I will be filing an amended return for 2008 and will never use Turbo Tax again!

TurboTax 2009 is a complete bust this year and their support to fix problems is invisible. This year's version requires an additional installation first to your computer (Net 3.5 SP1) which does not work. Their online and phone center support are useless. In the end, they ask you to create an error file and email it to Intuit for resolution and Intuit is not responding either. This company has a defective product and is not responding to any resolutions. I am currently using a tech service at plus $50 an hour to get the program installed and the tech company is having problems as well. After 4 hours, the program is still not installed when it took a mere 10 minutes in past years. Their installation platform is flawed.

Their product calculated my 2006 NC state return incorrectly and I had to pay a penalty and back taxes. The penalty was less than $50 but Intuit would not refund the penalty. NC Department of Rev said that many returns by Turbo Tax had made this error in calculating tax due. It is very difficult filing a claim using Turbo Tax website and they are not helpful. They do not stand by their claim to pay they penalties.

I was downloading TurboTax 2009 from a CD when a pop-up window informed me that I needed Microsoft NET 3.5 SP1 installed to use the software. The program proceeded to download NET 3.5 and install it. A reboot was required but afterward my computer would not boot up at all. All I get is a black screen when I turn the computer on. Even safe mode is inaccessible.

I tried to file my retirement tax with no earned income and turbo would not except and complete the return, so I could email it.

I received a notice from IRS that I had entered a "federal withholding" amount double the actual amount. I had filed electronically and didn't have a complete printout of my return. This year, I will not e-file. I will mail my return and double check with the tax tables manually. I had received a refund and after tax, penalties and interest, I paid much more to IRS than I had received. I had the cash to pay immediately, but I regret having to pay more than I owe.

I am unable to make purchase for download of 2009 TurboTax Deluxe and there was no help available. I got a few hours of wasted time at my rates of more or less $300 per hour.

There's an issue with my 2008 taxes and it was not my error. IRS is advising that we owe $15000. It was $10000 but interested added. They are taking $100 a month out of my account already and all my taxes were paid. I filed through Intuit Turbo Tax. IRS sent something about unreported income that was the exact amount of money my husband made and we reported for 2008 but a different EIN for some website company.

I received a letter from the State Tax Commission stating that there was an "Adjustment of Individual Income Tax Refund" to my 2008 return. The taxable income that the State Tax Commission computed were different from my Turbo Tax numbers. I entered all the numbers from appropriate forms correctly and I don't understand the reduction in my expected tax refund amount.

I filed my returns for 2007 with no issue, but I just received a bill from the IRS stating that I owe an additional $1544 in taxes for my 2008 Federal return. I showed I entered all of my w-2 information and TurboTax used the right wage figure for my State return but used a figure $9999 less for my Federal return. I have tried everything just to get a phone number for customer service but feel like TurboTax gives customers the runaround and makes it very difficult for customers to get any resolutions. My return have printed right on it 100% guarantee and that they will pay for errors but good luck getting it.

I also received a notice from the IRS last week stating that we had incorrectly claimed too much for our federal withholding in 2007. Not true. I have my documentation. Amounts I entered were correct. Amount TurboTax reported was higher. A $635 difference in tax is costing us over $3500 in taxes, penalties and interest. And they want it now! I have always used TurboTax but won't this year. I, too, would be interested in joining a class action suit. We will have to prematurely take money out of our retirement fund and pay a penalty and increase our tax due this year or pay it out to the IRS and be out even more in interest than they already want.

I have used TurboTax for many years and have been satisfied until now. There is a recent problem I ran into in that TurboTax does not save worksheets and include them with your PDF copy filed with the IRS. I tried to access my 2008 return worksheet documenting 1099s that I reported, and TurboTax said they could not produce it. Unbelievable. This is the worksheet document that details 1099s that were reported to IRS as part of my income.

I filed 2007 taxes with TurboTax. I received notice from IRS that withholding amount was entered incorrectly and now owe over $3900 in taxes, penalties and interest. TurboTax states they cannot find the error. Everything was entered correctly. They refused to assist. I now have to pay over $3900 due to an error in the TurboTax system. I would be interested in joining a class action suit.

I filed my 2007 taxes with TurboTax. I received a bill a year later for more than $17,000. I had purchased the tax audit service through TurboTax. They asked me to submit several documents, which I did. I was told through tax audit that it was my fault because I made an error with respect to how we recorded the interest paid on one of our properties. We thought that TurboTax would be able to catch such errors. We were shocked to find that it could not.

My husband and I used TurboTax in 2007 to do our taxes. We received a letter from the IRS this summer saying that we had state federal withdrawal amount was more than it actually was. My husband remembers going through this problem with TurboTax. We had sold some stock through his stock options. The company paid the taxes and included the amount as part of his withheld amount. However, TurboTax kept asking us to put in a figure for the withheld tax, thereby causing us to list the withheld amount a second time. Now the IRS is asking us to pay the difference plus penalties and interest for two years. The difference was only a couple of hundred dollars but it amounts to over $2400 due now! Does anyone know anything about a lawsuit? In talking to my brother, the same thing happened to him for the same tax year! That can't be a coincidence! We owe over $2400 to the IRS. It will actually turn out to be more because we can't pay it all at once. We actually have to make payments which will accrue more interest and penalties on the balance.

I purchased TurboTax online for 2008. They take your 2008 files offline on Oct 21st. Now, I need to access them and the only answer I can get from TurboTax is I have to buy the CD version of 2008. I thought I already bought TurboTax. Why am I required to purchase it again to access my 2008 taxes? Seems like extortion to me. I have used TurboTax for 10 years. I will not use them again.

I have used TurboTax for about 5 years and have always been happy not to have to read through complicated tax instructions, but instead to have to answer much simpler questions as prompted by TurboTax until now. I received a notification from the IRS that itemized deductions on my 2007 return exceeded limits for those above certain AGI levels and I now owe back taxes with penalty and interest. I decided to see if there were others who have had similar problems with TurboTax 2007, which brought me to this website. This is very eye-opening. I have not yet tried to contact TurboTax, but how can they not be responsible for errors with their product? Does anyone know if there is a lawsuit against them? If not, I for one think that there should be!

I had filed an extension and then on October 14th, I filed my tax form using TurboTax. IRS rejected my form. TurboTax instructed me to go into my form, check the reasons for the rejection and then TurboTax would help me fix it. I followed the instructions to find that the 2008 tax forms are not available until around Nov 2nd because they are getting ready for the 2009 tax year. I paid the deluxe price for TurboTax and now cannot retrieve my 2008 tax form nor get any other support to help with the problems. I am extremely upset with the company for being so inconsiderate to their customers. I will have to pay a penalty because the tax form will be late.

I was contacted by the Office of the President about my complaint which I filed with the BBB. They sent me the desktop version of TurboTax 2007, which did my taxes correctly. The online version did not put my military retirement into line 16b (taxable) so I got a bill from the IRS. I told the guy (Mark) that there was an issue with the online version. I receive an email today 10/20/2009 that they are taking the online version offline and that they can't duplicate the problem with the desktop version. The IRS sent me a bill for $6500.00. TurboTax knows there is a problem with the online version of the software and has taken it offline.

I used TurboTax online deluxe to file my 2007 taxes. After entering my 1099-R for my military retirement income, the program asked me if this was a Non-Qualified distribution if it met any of 3 categories, one being a payment from a military retirement. I answered yes. The program put the amount in line 16a but not 16b. I received a bill from the IRS for $6,500.00 plus additional interest. I called TurboTax. The first person I talked to Autumn said it appeared the software had made an error, but she didn't know why. She sent me the 2007 software to redo my taxes. The next guy I talked to Dave said it was my problem. "I must have entered something wrong." Is there a pending lawsuit against TurboTax? If so, please include me. If not, how do I start one?

I could not figure why the IRS and now the California Franchise board are slapping me with back taxes and penalties. I already paid the IRS, but upon examination of the Form 1040, it turned out that even though the information was correctly entered in the TurboTax drop-down menus, not all data were transferred to the 1040. I have emailed Intuit, but all I can do at this time is await their reply. Now, I have several thousand dollars in IRS and state penalties and likely a red flag next to our name.

TurboTax omitted some of our 2008 taxable income. My husband and I have received at penalty in the amount of $1,300. I checked our W-2's and the amounts were entered correctly. Intuit is impossible to reach.

I filed my retired parent's tax return for 2007 using Turbo Tax Deluxe. I just received a notification from the IRS that we owe an additional $1365 plus interest. Turbo Tax did not add in their retirement income (even though it was entered) as taxable income! I decided to see if other people have had the same problem on your site, they have! So I will not contact Intuit as it looks like they do not respond favorably to consumers. I've used them for many years, but am really contemplating not to use them any longer if they don't stand by their product.

I have recieved an email from this company to file my taxes. I'm a student, and I have never filed taxes. They also have a faulty address on file. I can't get a hold of them due to the fact that they don't have a phone number.

Not so much a complaint as a question. I tried asking a question or finding support at Intuit, but no luck so I ended up here. The question is how could I get spam (phishing) regarding my tax filing on the day of filing and the two following days? Is my information on TurboTax compromised? It seems like more than a coincidence, since this is not the tax filing season. On each of the days in question, I sent to or received email from Intuit. Apparently, the return is at IRS, as I got a response when I went to irs.gov and clicked on where is my refund. I am currently worried about my personal information.

We filed our 2007 tax return with TurboTax. I added my husband's retirement income, but for some reason, TurboTax did not add it as a taxable income. We now owe IRS because of this mistake from TurboTax. We will not be using it again, and we will tell friends about it if TurboTax doesn't do anything to correct their mistakes.

When using TurboTax to file my 2007 and 2008 tax returns, one of the questions asks, "Do you pay alimony/child support?" I replied, "Yes" and entered the $12000 that I pay per year child support. I have just been audited by the IRS reflecting that I owe an additional $3000 for the 2007 tax year because child support is not tax deductible, only alimony. Why does the program prompt you to enter child support payments if it's not relevant? I am not a tax expert and put my faith in this program as my filings are always straight-forward and, up to this point, uncomplicated. The mistake and audit check function of the program returned no errors or warnings.

I filed my daughter's 2007 taxes using Turbo Tax Premier because of stock options. An audit by the IRS stated that the withholding was overstated and was issuing a bill of $1600.00. When I inquired at Turbo Tax, I was told that it was an error on my part. Later, I found out that while I submitted the Premier eFile, I was told by Turbo Tax that the Deluxe was submitted. When I asked for a copy, I was told it wasn't there. I ended up with a refund for the Deluxe. The last person I talked to could not explain how the situation occurred but he was sorry. Turbo Tax correctly placed the stock compensation with the gross income, but it failed to correctly place the withholding in the Federal withheld which caused the overstated amount of the withholding.

I was audited by the IRS for my TurboTax 2007 return. The result was approximately $3300 in penalties and interest. The specific problem was that the TurboTax product asked for and accepted 1098 mortgage interest twice in its program, doubling the mortgage interest that was reported on my taxes. I have screen shots of the software to show how this happened, and the vice-president of TurboTax has stated that the program worked as designed and that checking for duplicate entries after they specifically asked for it twice was "not a priority" for Intuit.

I go to file using TurboTax software in 2008 for 2007 tax year as I have done the last 5 years. A little man pop up saying that I could receive more if I filed the alternative minimum tax way. I clicked to do it and offered a large increase. I think it may be a mistake and go to file the normal way and he pops up again. I do file, not understanding it, but I trust TurboTax is accurate and knows the law. The IRS contacts me and says that tax was disallowed.

TurboTax filed my out of state taxes and didn't file my state or Federal taxes. They say I made a mistake somewhere, but I got all the way through and was told that they were being filed. When I went to find out where my refund was, I found out they were never filed.

The IRS found a mistake that TurboTax did not, and I need to speak to someone at TurboTax to see how they plan to fix this issue. The IRS now expects me to pay for the mistake with interest. I expect to hear from someone in the next 48 hours.

I purchase TurboTax software for $93 in April 2009, after checking other software programs. This one guaranteed the highest refund, but to do this, they added a $600 rebate credit to line 42 on my taxes without asking if I received this money costing me to pay $225 to IRS. When I e-mailed them with the problem, they simply said "we don't give refunds on e-filings". Late fees for filing taxes and an additional $225 paid to IRS.

I received a notice from Colorado that I had entered on Line 26 on Form 104 of the Colorado return an entry of $179.00. Colorado states the estimated tax credit you claimed on this line is greater than the estimated tax payment we received. When I viewed my tax data from the tools menu, line 26 is not listed but the carryover weeks line shows the 2004 state tax refund overpayment and applied amount to be $179.00, which is correct. I spoke with a support person about this and she walked me through the process to view the data I had entered. I did not enter the line 26 amount ($179.00) on my return. She said my tax data file shows only the information that I had input when asked by the program. Line 26 on Colorado Tax Form 104 states, "Estimated tax payments and credits, extension payments and amounts withheld on non-resident real estate sales and partnerships/S corp/ fiduciary income."

We received a penalty from the IRS for underreporting 2007 annuity income. Upon checking everything, we discovered that the TurboTax program mishandles the second annuity when both the filer and spouse receive annuities. We filed a claim under TurboTax’s "Accuracy Guarantee". I spent 1/2 hour on the phone with a technical service rep, who took control of my PC and was able to see where the problem was, and said we'd get the penalty paid by TurboTax.

SBBT has not sent my refund back. I desperately need this money. I will not use TurboTax next year. They stole my money.

I used TurboTax Deluxe Edition to prepare my 2007 Federal Tax filing. I recently received a notice from the IRS that I had deducted interest from my home mortgage in excess of the allowed limit. I entered all of my information into TurboTax and it calculated the interested allowed. The whole point in using TurboTax is that I don't have to study the tax laws and double check their calculations. Mortgage interest is one of the most common (and significant) deductions and the software should have made the calculation. I now owe an additional $9,000 in Federal taxes for 2007 and I am being charge interest (included in the amount).

I e-filed my taxes back in March 22, 2009. As of May 1st, I hadn't received my refund. I called the IRS and was told that indeed I have filed my taxes but there was no refund in their system. I was told to e-file again, so I did. As of today, June 8th, 2009, I have not received my refund. I called the IRS again and was told that the problem is with Turbo Tax and I had to contact them for my refund. There is no customer service phone number where to reach them other than the customer service where you pay to get your questions answered. I definitely don't want to pay $29.99 just to get my questions answered if they were the ones who messed up my refund! I'm mad!

I have used TurboTax several years, except right after my husband died. Because I wanted to be correct, I used a CPA. This year, I went back to TurboTax and was doing well until they insisted that I fill out Form 1310. My husband has been dead for over 3 years. The income I reported had nothing to do with him, and because of this, it said I was unable to e-file. I never received confirmation, so I sent it by mail, but I had to send an amended return. As of today, 6-7-09, I still have not received my refund. I called the IRS and was told it could be another month. This is outrageous! I need new hearing aids and was going to use the money to help buy them.

I filed via Internet, emailed and got a confirmation number. Months later, when I contacted the IRS to find out the status of my refund, I was told the Income Tax Return filed had not reached them - they had no record of it. I emailed Intuit TurboTax to inquire about it but two weeks later, I still have not heard anything from them.

I used the Deluxe TurboTax Federal and State e-file software to prepare my 2008 individual tax returns. Due to the handling and reporting requirement of the new Economic Recovery Rebate this year, my federal e-file return has been rejected and unfixable within their "fix" process. I have received my state income tax refund, but federal refund due to be refunded to me is being held up at this point. So much for efficiency of e-filing. As I see it, Intuit and TurboTax have a problem product here without an easy fix. The federal income tax refund that is due to me is not in my hands. It won't happen again next year if I file my returns manually. Thanks for your space here.

The 2008 TurboTax Deluxe Critique package is the most crude, primitive one I've seen in a long time. It has innumerable annoying factors which need not occur in well-designed software. It also lacks some apps for particular tax programs. The Massachusetts top form includes a line for the Senior Circuit-Breaker deduction, but the program provides no way to calculate it! When going to a group of programs at the bottom of the list, then displaying one, it displays at 100% size, which is inconvenient, so I lower it to 75%. If I then return to the list, it pops up top-justified and I have to scroll down again to the lower group. If I then open another one, it comes up at 100% and has to be reduced. Ad nauseam! That's dumb design.

I prepared both federal and state taxes using 2007 Turbo Tax (paid extra to get state taxes on my computer). Turbo Tax automatically transferred everything from federal to state form on my program. I only answered a few simple questions to finish my state return. Turbo Tax transferred my moving expenses from federal and also calculated our income wrong. I filed a complaint to get our penalties and interest back from Turbo Tax, received a phone call that it all was our errors, that we manually entered items wrong. What a joke that company is, anything to get out of the guarantee you supposedly provide to customers! The person that called me back sounded to be around 90 years old! No wonder! I will never purchase this software again!

TurboTax charged me for TurboTax Premier even though I filed using TurboTax Deluxe and continue to have TurboTax Deluxe. The customer service representative I spoke with agreed I had purchased Premier even though my account reflects Deluxe. I have one account, one ID, I have been using with TurboTax for the past 4 years. When I asked the customer service representative to connect me to his supervisor, he said he could not connect me nor correct this mistake. He repeated he could not give me a refund for the previous erroneous purchase nor upgrade me to Premier. I have spent an additional $25 for a service I did not use. I have not been compensated for this mistake and am frustrated over having to stay on the phone for 1 hour without being connected to a supervisor and for no assistance whatsoever.

I first called Turbo Tax on March 19 about improper handling of accrued interest in the home and business version. I have used Turbo Tax for more than 10 years and never had a problem before. The system does not allow more accrued interest than the interest reported in Box 1 and Box 3 of the 1099INT. From a tax and investment point of view, there is no relationship between accrued and earned interest on the 1099INT, and the system should not be doing the edit. This is something that used to work properly in earlier versions. The rep kept calling it incurred interest. The supervisor that I asked for was worse than useless in understanding the problem.

I started with the "Deluxe" program. I tried to complete a simple stock sale and was prompted "you need to use the Premier version." I paid for the upgrade just so I could enter a loss of just over $200. When I tried to e-file, Turbo Tax would not accept my email confirmation. Trying to get help? What a joke! I go to the "Call Us" site, tried to describe my email problem and all I got was an error message when I try to send the question. For the price of gas to go to the nearest IRS office, I could have finished my return on 4/15/09. They want you to "Ask the Community." I didn't pay over $100 to get a 3rd opinion.

I bought TurboTax Deluxe from Costco (PC version). It took me one week to enter all my tax information (W-2s, stocks, interests, deductions, etc). I e-filed the return to IRS. I needed to amend the return but I couldn't find it. It appears that the return has disappeared from my PC (I have not deleted any file and my recycle bin has not been cleared in the last one month). It's probably some bug in their software but they don't acknowledge it. I called customer service twice (long time on hold) but there was no resolution. They could not find the tax file. They did not have any means to retrieve data from IRS or any utility to re-create the tax file from the PDF version of the return. The customer service behavior was not sympathetic.

I went to TurboTax online to fill out my free Federal Income Tax Form. When I got to the end, it said I had 6 mistakes that needed to be corrected. I went back and the computer kept asking me for my employer's name. I am on disability and do not work. I have a 1099, not a W-2. I spent a good three hours trying to figure out what I did wrong. I finally decided to print my return and finish it by hand. Of course, I had to pay first. I paid and the site would not print my signature pages. I went round and round and my computer kept freezing up, telling me to put in my employer's zip code, address and ID number. I finally unplugged my computer as I was mad as hell.

I went through the process of filing my taxes when it came time to pay I did with a credit card. This was prior to complete filing, then I tried to e-file and it wouldn't let me. I should not have been charged first. I had to totally redo all with another program. I want my money credited back to my credit card. They did nothing for me except frustrate me and waste my time and I had to pay for it.

They advertise Free Tax filing. They say get started for free. I chose the free option and was charged $49.95 for the preparation of my Federal Tax Return. I was also charged $39.95 for filing my State Return. The $39.95 they tell you about before they prepare the tax forms, but they don't tell you about the $49.95 before they prepare the Federal. After you have answered all the questions and the forms have been completed, they tell you you’re going to be charged. You can't print it out before you pay the $49.95. They pretty much had me where they wanted me and then said give me the money.

I have purchased Turbo Tax for Home and Business, $95.00, and while I was doing my taxes, it requested $35.95 and another $35.95 and to file, another $29.95. Until now, I didn't have my taxes done. There is no customer service. They will not answer their phone. I have sent emails with no response. So far, I have paid more than $200 and nobody to talk to. It's the worst experience I have ever had. I will never recommend Turbo Tax again to anybody at all. Now I don't know what to do. I want to cancel everything and get my money back. I will take them to small claims court for service not rendered. I am very disappointed in Turbo Tax.

I have purchased Turbo Tax for home and business $95.00 and while I was doing my taxes, it requested $35.95 and another $35.95 and to file another $29.95 and until now I didn't have my taxes done, no customer service. They will not answer their phone. I have sent email, no response. So far I have paid more than $200.00 and nobody to talk to. This is the worst experience I have ever had. I will never recommend Turbo Tax again to anybody at all. Now I don't know what to do. I want to cancel everything and get my money back. I will take them to small claims court for service not rendered. I am very disappointed in Turbo Tax. The aggravation and distress over the whole episode is very upsetting of course. No Turbo Taxes again for sure.

I originally started with a free e-file tax program and by the time I finished, it was $42.45 plus sales taxes. I have no idea when or why that changed. Then after completing the form in which I filled out information to have the owed federal taxes taken out of our account automatically by a debit type system, I got to the e-file finish and the taxes were filed alright but not the deduction from our bank account. Although I didn't discover this until returning home from work and reading the email that the forms had been accepted but I owed a certain amount and was going to pay by check.

My federal refund was rejected and I understand why, so I went through the Tax Act for it but still did my state through Turbo Tax and that was on 02/09/09. I have resubmitted it 3x and it still has not gone through. Here it is April 15th, I talked to a rep and did not tell them that I filed somewhere else and the guy was telling me that I cannot file my state taxes until I file my federal and the IRS will not accept it. This guy did not know what he was talking about, because I had already filed and gotten my return for federal and I demanded a refund for the $69.90 they took from me. I would just go to my state sites and file them myself. The guy just kept saying I couldn't file them until I did my federal. So, I hung up on him and now I am doing a live chat with a rep and he is having me re-efile for the 4th time now. Now, he wants me to do it again! Oh, wait my session has magically ended. Weird, so now let's sit and wait another 20 min. for another rep to go through the same thing with me and still no resolution. I will never use Turbo Tax again. They charge you and you don't get any satisfaction.

I have used TurboTax for the past 4 years and never had a problem until this year. Unfortunately, I e-filed without closely reviewing the return. When filing away my file copies which I had printed, I noticed several errors with Schedule D. Items that should have been short term gain/loss were considered long term and vice versa. There were 4 incorrect entries all together; one was my input error, the others appeared to be Intuit error. My input was correct, but no matter what I'd do, the system put in the wrong place on Schedule D. I never had any problems before, but am now leery of Intuit. I'll need to do an amended return now, but will hand compute rather than use the software. I don't trust it now.

Already paid fees and unable to e-file due to AGI rejection. IRS said that the amount I am entering is correct. Turbo Tax's software is not working properly. Now, unable to print returns for filing by mail without Turbo Tax wanting more money.

I have filed tax online and then had to do an amended tax. The information that I enter does not show up on the final pages. In other words, some info does show up and other info gets left out. This happens after I save it. My father is now having to pay several hundred dollars back and I still don't know whether it is correct or not. I think that my father may be paying out more money to the government than he is supposed to.

Only after paying and filing my Federal return did the program find that the stimulus amount received in 2008 had not been included. I didn't know that it needed to be entered, and the program never asked me to. The e-file was rejected. Once I entered the amount, as instructed, my refund turned into a $375 balance due! My complaint is that since the return has changed, I should have the choice, once again, of filing or not and getting a refund from Intuit. But there is nobody to call who can help, nobody to talk to. Intuit has my money, and I have to file a return that I don't understand and don't agree with. This is not worth the money you think you might save by using this program. Have your taxes done by a live person who you can speak to, no matter how simple you think your return is.

I just attempted to install TurboTax via CD they sent me on my computer. I used the online purchase process and was issued an installation code. I typed it in numerous times and it failed every time. So, I went through the purchase process again (and I'm assuming that I will get billed twice now). I got the exact same installation code, and yes, I do know the last 4 digits of my credit card because it asks for that too when you install. I called Customer Support and was on hold for 40 minutes. When someone finally picked up, I got cut off!

I filed my 1040 (2008) through TurboTax on 3/17/09 which showed I owed the IRS $1519 which I opted to be paid to the IRS by bank debit on 4/10/09. I checked my bank account on 4/11/09 and found that the sum of $15,587 was paid to the IRS. TurboTax to date are unable to explain to me how this happened.

Last week, I was checking my emails on Gmail and there was an AdServe ad stating, Receive a Guaranteed $2,642 on your next Federal Tax Refund! I used Turbo Tax last year so I thought, why not check it out knowing that it was probably untrue? It was just a link to Turbo Tax. After thinking about it, I got really mad knowing that I was not the only person that was duped. This is not a fair practice and companies that use this type of marketing should be fined the maximum. The economy is bad enough without big companies scamming people during tax season. This is wrong and I think the people should know about Turbo Tax and the scams they try to get away with.

I purchased Turbo Tax online to file my federal and state (Arkansas) return. Everything went fine with the federal but when I got to the state section, I made the mistake of checking the box wishing to file an amended return. I immediately (before e-filing any return) went back and took this off, but it wouldn't go away and kept causing an error that prevented me from e-filing. I called Turbo Tax three times over this issue. By this time, I had e-filed my federal return because it specifically said on the website that I did not have to e-file federal and state together. Now that the state has been corrected by the Turbo Tax people, I am unable to e-file.

First we e-filed our son's taxes using TurboTax. At the end of the process, TurboTax stated that we had finished. We then found out a week later that it had not been filed. We also filed our income tax a couple of days after our son's using TurboTax. Again, being told that we had finished, we found out later that it had not been filed. When we went to the TurboTax site, it was as if we were continuing our taxes and we had to send them in again. Due to the time sensitive dates that the taxes needed to be filed, we might lose thousands in college funds. We do not know yet but it might be around $5,000.00 to $10,000.00.

TurboTax Home and Business version is not suitable for use by the general public. I experienced two significant errors in computing my taxes for 2008. Both of the errors would have resulted in an incorrect tax return. Error #1: When entering data for a 1099 R, if box 2a taxable amount has not been completed (as in the case for Federal employees), TurboTax will treat the entire amount in box 1, Gross Distribution, as non-taxable. The error is further compounded since the taxable amount for Social Security amount would also be impacted. This error is a significant understatement of taxable income. Error #2: TurboTax selected the wrong tax from the tax table. In my case, it understated the tax by 6 (six) vertical locations on the tax table.

I paid $50 for the program. It would not download, said "there is an error." I can contact Turbo Tax support, but only computers. If I send it in, they say it will take a few months to see what the problem is. Meanwhile, I still need to do my taxes and will have to pay someone else to do them!

I completed my return using the TurboTax Home & Business online version. When I printed my return to review it, I discovered that TurboTax had used the standard deduction instead of the larger amount that I had entered. But a Schedule C was not included in the tax return, plus the figure did not match my deductions. The first person I spoke with couldn't figure out how to get a Schedule C printed. Then, she got her supervisor on the line, who assured me the amount was correct and that I didn't need a Schedule C because it was a standard deduction. I hung up and figured it out by hand. The itemized deduction is the highest and gives me the higher refund.

I tried loading Turbo Tax Premier from a CD received error code 65535. I went through all help screens, tried all fixes and none worked. After 4 hours, I decided that was enough. After reading about all the other problems with TT accuracy, I am sending it back for a refund. You have 2 months from date of purchase. I won't purchase TTax again. Time lost, aggravation and hopefully, money will be refunded.

I used Turbo Tax Premier Home and Business version. Lots of miscellaneous problems, poor support from Intuit and much frustration. I ended up having to print and mail the returns at the suggestion of Intuit, as they couldn't figure out how to solve the problem. Too much anxiety. Never again will I use an online tax program. I'll never use the program again and I am going to sell my Intuit stock.

Your prices are too high! I changed to H&R Block Tax Cut Home and Business.

State income tax was rejected. According to the error given here, the software did not even ask about the part that needed to be fixed. My state income tax will be rejected again! The support personnel do not know how to handle the issue. Anthony, the representative, did not know what to do but instead advised me to call the IRS and State. The government authorities do no not have anything to do with the software failure. This is very frustrating to me, and I should be entitled to get my money back. This is ridiculous!

I did my taxes on TurboTax of 2008 return. When I submitted my direct deposit account information, somehow it was changed at TurboTax. It's been almost 2 months and have not yet have received my refund. Santa Barbara Bank and Trust failed to recall my refund that went into someone else's account because of TurboTax changing my direct deposit information. The IRS said it was out of their hands. I went to my local law enforcement office to fill a report and still have nothing resolved as of yet. Emailed TurboTax and they haven't responded to any of my emails. There is something going on at TurboTax stealing money from people. I wonder if anyone else has had this happened to them. If so, let me know who do I get in touch with to get this matter fixed.

Turbo Tax keeps telling me that it is up to date. However, when I try to file, it says "Forms not final". I do not have a complicated form. Manual updates, automatic updates all say that they are successful. Yet when I try to file, I still get forms not final. It is almost April and the forms are not final??? I am not a computer novice and have been a long time user of Turbo Tax. Their response has been unimpressive to say the least. I paid good money for a product that does not work.

Instead of a refund from my state, I owe $600 due to Turbo Tax not transposing federal to state correctly. Last year it did the same to my son. I owe $600 by April 15th and do not have it.

PROBLEM WITH TURBOTAX DELUXE 2009 - I discovered a problem when working on a tax return schedule C part four. This is the section where mileage is reported. The mileage rates were changed in 2008 by the IRS. The mileage for January through June was at one rate and July through December at a different rate. Schedule C on this particular version of Turbotax DOES NOT CALCULATE the mileage for you. This MEANS that if you TRUSTED this software to work on your behalf and did not catch this while preparing your taxes, you're missing out on YOUR DEDUCTION!!! After spending much time explaining the issue to Support, when they saw they could not find a solution, they SIMPLY HUNG UP THE PHONE ON ME. That was just getting me more annoyed than the problem at hand.

We ordered our update CD over 5 weeks ago, and we still have not received it. They say they will email confirmation, but we never got one. So we re-ordered and there is still no response. I have used them for over 9 years. Never again! I don't have $50 to blow for this kind of service. Can you please help?

I live in Washington State and have rentals in Hawaii. Therefore, I pay income tax in Hawaii. I have asked for a Hawaii State income tax disk 3 times and never received one. I do not do my taxes on a computer that has access to the internet. Why is this concept so difficult to understand? I went through the same process with you last year with the same results. I got in trouble with the State of Hawaii because I placed my rental income under rentals. The State said I was a stupid main-lander. I had to amend my taxes and fight with the state for 3 months. I do not want to go through this again.

The IRS released their 2009 941 Quarterly Report Form on 02/19/09. It is now 03/24/09 and Intuit has still not released their update with this form. Their response is that the report is not due until 04/30/09, so they believe that they still have time. Anybody who processes payroll knows that you do not send your client's one report at a time. You send them in a packet. I have clients whose last payroll was on 03/20/09 and their 941 deposits are due on 03/25/09. I can't send them their quarterly reports because I don't have the form update yet.

We received a notice from the IRS yesterday regarding our 2007 tax return. They claimed that we didn't claim the retirement income on our taxes for that year. Knowing that I put the information into the tax program, I immediately pulled our tax return and low and behold, it was missing. Considering that I just used Turbo Tax again to prepare our 2008 taxes, I pulled that return out as well...not there. I went on the Turbo Tax website and went to the section where this income is reported. It was there, the 1099-R information.

Turbotax.com: I was unable to access my personal account information. System could not recognize my user ID or password. Technical support went back over the steps to reset password. Password was stored on Windows and Norton. Unable to access account through technical support. Information on the website needed, but no access. Requested someone who could provide the information requested. Walked back through the steps to fix the website, but still no access! Spent about three hours of waiting and walking through the steps to gain access. Still unresolved, still cannot access information on the website, and information on the website still needed.

I got the TurboTax CD, installed it, updated it, and did my taxes. A couple of weeks later, when I tried to go back to add a charitable donation, the software did another update and then told me that my 2008 tax return was for a previous year and could not be opened.

I purchased TurboTax 2008 at Walmart for $29.99. Used it to prepare and e-file my Federal 1040. I had planned to use an e-file facility on the OK TAX Commission website to file my State Tax Return, but there was none I qualified for. I went to TurboTax.com and purchased on my credit card to prepare my OK State Tax Return. It cost $39.99. At the end, they charged my credit card another $19.99 to e-file!! Go figure!!! All the calculating had already been figured with the 2008 TurboTax Basic I had purchased from Walmart, and now they charged me $39.99 to dump the information into the State Tax Return forms, and then charged me another $19.99 to e-file it to the state!!!

I used TurboTax Deluxe version to enter my tax information. I ran the error and audit check multiple times for both state and federal taxes. It came back with no errors. I paid them around $65 and tried to e-file my taxes. After accepting the payment, it then showed me an error in my tax information. This only showed up after they processed the payment. Like many others, I won't be using TurboTax next year.

I used TurboTax Deluxe like I have for the last 7 or 8 years. I ended up paying over $1,000. We are senior citizens and really don't make a lot. We ended up responsible for half of my husband's Mandatory Required Distribution because the company claimed the computer skipped over it so we have to pay $1,700 to the Federal Government. TurboTax figured but gave no instructions on how to do it. They also discontinued their Estimated Tax Program so I am left trying to determine how much it is, etc. I was very unhappy with TurboTax this year and do not intend to purchase it again.

After logging in all my personal information, I was unable to print a copy of my income tax return. I have the latest Adobe software required. Their software has a bug that kicks you out every time you try & print your income tax return. It reboots Internet Explorer.

I filled out my taxes, submitted the Federal Form and got a confirmation on 2/8/09. I never got my refund. I checked with IRS on 3/14/09. They never received it. I have tried to contact Turbo Tax with no luck. I give up. I am going to send my Federal forms in myself. Turbo Tax took $64.15 from my checking account on $2/11/09. I, like many others, won't be using them again!!!!!

I purchased TurboTax Deluxe as I have for the past 6-7 years. TurboTax has always included the state forms needed to file WI taxes. They were available for free download after the federal return was finished. This year, after completing the federal return, I was informed that the WI tax form software would cost $39.95 if I wished to download. When I sent a note to Intuit Customer Service, I received a note back from Carla saying that the state returns were included in the original price and that I must have read the screen wrong.

I purchased TurboTax on Jan. 9th and I have the receipt. It would not install on my computer. I've talked with several CSRs but could not get it to install. I was made aware of the refund policy on March 11th by a CSR, 2 days beyond the 60-day deadline. The refund policy should have been told to me at the time of the first call which would have been prior to the 60-day limit. Now I'm out $42 bucks. I still don't have my taxes done and must find an alternate method of getting them done within the next month.

I have been trying to update TurboTax 2008 for 2 days with no luck, failure to connect with server. I would like a disc for TurboTax Premier that updates the tax program. I am amazed that the program lacks so many forms.

I filed our taxes on February 3, 2009 and received all the notification that it had been done, from Turbo Tax. I did not hear from the federal government. I called today, 3/10/09, to discover that my taxes had not been sent and I am getting nowhere with Turbo Tax. They also charged me $49 for the FREE SERVICE. I called the IRS and was informed that they had not received my electronic filing and I now have to send them a paper copy of the taxes, so that they can be processed. This was my first time to file on Turbo Tax and, believe me, it is the last.

I did my taxes with Turbo Tax; no problem there but my biggest complaint is that they didn't tell me that they were going to charge an additional $30 to get my taxes fee deducted from my refund and that it would take longer to get my refund. I filed on 2/21/09 and have yet to receive my refund. My boyfriend did it right after I did mine but paid it with his credit card and received his refund a week later. I'm really pissed off and I think I should get my $30 fee that they didn't tell they were charging for having it sent to Santa Barbara Bank. I was complaining to a friend about it and he told me that he did it the same way as I did last year and had the same problem! If you do your taxes with Turbo Tax, pay it with your credit card if you don't want to have problems receiving your refund!!

Unbelievable: Used over 7 years, not a problem. I have now spent over 20 hours over past month attempting just to load the CD. I have the disk and along with Microsoft C Care have rebuilt, cleaned, and disabled any virus protection and still no success. It seems it revolves around MS .netframe 2.0 product. I wanted my money back but no response mail or otherwise. Auto line says they are sending me a replacement CD - mine was damaged??? I just want to get my money back. I will love to sue them and if that is something I never said about anything. What a shame, just when folks need all the help they can get it to work.

Attempted to use TurboTax for preparation of tax return. I got very frustrated, so I cut the computer off. I have received a confirmation filing my return, which is not complete. I wish to cancel that order. I cannot find how to do so. I find no phone number or email address to make a request for cancellation. That return is not complete - therefore, not correct.

I had recently paid $25.95 for filling out my state taxes but it did not go through. I would like a refund back.

Installed program from CD. It said, "Thank you for putting in your W2s" when I hadn't even entered one!! I found where to enter them. I got all the way to entering college credits. It only had me and my husband to credit. I went back and found my kids were not even entered on the return under dependents, even though the info was imported and they were showing up on the info form. It also told me to itemize even though my itemizing was only $9,000.00. I also do not want to join a community. I am afraid this program will miss something important so I will go back to Tax Cut.

I have used Turbo Tax last five years. Never had problem. This year it will not load properly. I continue to get error message 1327 (whatever that means). When I attempt to unload Turbo Tax 2008, it will not unload and I cannot get the programs to attempt to load again. Turbo Tax has loaded a hidden file on my computer that I cannot get rid of. Now I cannot load tax files, and TT customer assistance is very poor. This is really screwing me up when trying to do my taxes. Turbo Tax is a pain in the neck this year and is really putting me out hours of work.

I have used Turbo Tax for ten years and each year more problems develop. Apparently they are trying to anticipate every question a customer might ask which is impossible. Problem #1 was downloading the state program took one week. #2 was entering IRA roll over funds. When I rolled over the various funds, some were new and Turbo Tax had no provisions for entering those dollars. Next was three 1099R; each had a different amount that was cashed out and when I rolled them over with a greater dollar amount, the program would not accept them. I sent emails three times and talked with three people. Today, I spent one and a half hours on the phone and the person was very nice and tried to find a way to enter the correct dollars but finally admitted that it could not be done.

Again using TurboTax Deluxe 2008, mainly because I used TT last year and was able to connect to it. There is a bug in the software for entering an annuity that was rolled over to another annuity. It is showing the full amount as taxable even though the correct code is entered in line 7. I found several other complaints about this on their website and after reading the complaints here, wonder if it will be resolved. Feedback does not get you answers and it took several tries to get an email complaint form. So far I have not tried to file because I want this income issue resolved, but the feedback I found about filing does not encourage me to use TTax again.

TurboTax now requires an ID and password and does not adequately provide for confirmation or retrieval of them if there is a problem. Instructions are not in sync with the program instructions, i.e. drop down lists do not match the instructions. The requirement that you need to wait 48 hours for a response is absurd and causes undue hardship and frustration for the customer. There is too much government for the tasks at hand. Retired people do not need the problems TurboTax causes. My past experiences with this company’s non-support shows our government lack of concern for the taxpayer.

Something TurboTax does not reveal in its advertising. There is a limit of 3,000 transactions. Above this, the program shuts down, apologizes and lets you know that you can request a refund. A user will have put in 20 to 50 hours entering all their scheduled transactions until they hit 3,000 and then the programs says that you can't go any further. They should be made to tell the public about this limitation before they purchase the program and waste all that time.

We use TurboTax to file our 2007 1040 return. The program did not find any errors and we submitted for our refund. We recently (2-24-09) received a letter from the IRS requesting a copy of our 2007 schedule A. We got a copy of our '07 schedule A from TurboTax website recently filed tax returns and reviewed the document. We were astonished to discover then that there was an error on property tax paid line. The property tax filed was nearly 3/4 of million dollars! We did extensive research and found that a decimal point was not entered for the cents amount of our actual property tax paid.

I purchased Intuit TurboTax Deluxe at Sam's Club, submitted a mail-in rebate for $10, and was refused rebate by Intuit. They state in the refusal notice that the store where you purchased the product does not honor this particular rebate. Gee, I thought it was Intuit who was providing the rebate, not the retailer!!! Intuit did not state anywhere on the rebate form that if you buy from certain retailers then the rebate is invalid. This is deceptive and dishonest practice. I have been using TurboTax for at least 15 years and this is the last time I will use it.

I am trying to e-file and it won't accept my AGI from last year though I know it is correct. I can file by mail, but what a pain. I would call their helpline, but it costs so much money. Others are complaining of the same problem on the website. I liked the ease of use and the layout of the website, but this is too frustrating. I have already paid, and now I am regretting not using H&R Block!!!

I have used Turbo Tax for years without a problem. This year, my state tax will not efile. It says a form is not ready. After hours on the phone with Turbo Tax Support, they identified the issue as a program bug. They told me there would be a fix in 24 to 48 hours. It has been weeks and I still can't efile the return. I purchased the premier version with free state efile. If I have to mail my return, then I am due money back.

I never had a problem installing or using Turbo Tax on my computer. The trouble with a lot of folks (aside from they use a computer without doing any research) is that you should temporarily suspend the firewall when installing any software such as Turbo Tax because of its online update services. It does have one quirk that I have disabled and that is it phones home to Intuit, the makers of the software but that's easy to fix.

The program has a BUG when working with EARNED INCOME CREDIT. Be careful; it incorrectly calculates, sometimes deducts, sometime adds EIC. So check everything before you send it to the IRS. If you intend to use Turbo Tax 2009, know how EIC credit works to dismiss your TurboTax mistakes. More specifically, when you click edit on the EIC screen, it grants you EIC credit for your dependents and at the same time it says that you are NOT qualified to receive EIC. For average users, the program might be confusing and erroneous to calculate EIC with TurboTax.

The Intuit Turbo Tax Deluxe 2008 CD program fails when checking for updates. None of the recommended or suggested repairs from the Turbo Tax online support site works. Phone support is virtually non-existent with the ridiculously-long wait times. Emails are not answered, and questions posted to their support team are not only not answered, but also can't be found in the list of postings after the fact.

I purchased Turbo Tax Deluxe 2008. I received error code 65535 when trying to install. At 15%, the installation fails. I have been on the phone w/ Intuit four times, to no avail. At this point, they say there is no cure for my problem, and they will e-mail me when there is a fix.

I filed my taxes on Feb. 7th. I have not received my IRS confirmation notice and can't find out if it has been filed.

Turbo Tax has advertised $29.95 to file state. I filed both Fed and State and was returned twice with no reason. I submitted it a third time and was approved. But then I was charged additional $34.95 for refiling. I never changed anything the 4 times it was submitted.

I filed my taxes only to be told they haven't been received by the IRS, yet it has been 3 weeks. I paid the fee and haven't received the service. I have re-filed with Taxslayer hoping to receive better service. I want TurboTax to refund my fee and will not be using their services ever again!

I used TurboTax 2008 with the CD as no one should just go online and use it without, as this is just common sense. I filled in my form, able to go back several times and fill in as things came in. I printed and had my federal and state filed and my money was in my account for federal within one week and three weeks for my state. I paid $65 for the software and last year, I paid $206 for tax services. Plain and simple, you just do not do anything so vital as income taxes, etc. without the software in your possession. I can still go back and view my information as everything is on my PC as long as I have the software which I do. Just today, I needed a copy of my tax return. I loaded the CD, clicked on TurboTax on my desktop and no problem, a copy of both printed.

I purchased and installed TurboTax Deluxe 2008. The first issue I encountered was I could not download the free state return. I called the support center and a representative provided a work around. The next issue was I could not e-file my state return. I made two attempts and each time, I was prompted for payment information. I checked my credit card and found I had been charged twice but my state returned had not been filed. I called the support center and the first thing they did was refund both charges. At Intuit's suggestion, I tried to e-file the state a third time. I received a message stating the payment did not complete. I was prompted to click continue to try again. I still could not e-file the state return. I tried four more times with a different credit card. Same message: The payment did not complete. Click continue to try again.

They don't answer emails explaining why you cannot itemize for state taxes. I spent way too much time trying to figure it out and sent many, many emails that they claim they will answer. I have heard nothing, and tried using various emails. Nothing worked. They have lousy communication. All programs should allow you to not itemize for Fed, then you should be able to go back and redo and itemize for state easily.

I filed my taxes with Turbo Tax. It keeps getting rejected by the IRS because of an error. I corrected the error but Turbo Tax does not. The filing was to be free, but when they got the information, Turbo Tax informed me I had to pay $34+ so stupid me, I gave them my debit card information. They got my money and have done nothing for me. There is no way to contact them with the problem. I don't even know if I should go elsewhere to file taxes or what to do. How can they get away with this? After the fact, I read a huge amount of complaints about Turbo Tax. I need my money back, or my taxes filed and I really need to know soon. Thank you.

I paid $59.95 for the Deluxe version with free efile. Sure, the efile was free but they charged me $29.95 to process my refund through Santa Barbara Bank! It wasn't a rapid refund loan; it was just my money coming direct from the IRS! To top it off, it held up me getting the refund. I did my fiance's taxes with TaxACT Online the same day. He got his refund on the stated date without being charged, and I'm still waiting! Why don't they put “We will hold your refund hostage for $29.95" on the box? I want to know how many other people out there are as pissed as I am. What can be done?