Bitdefender Reviews

I have a few Bitdefender products. I use Gravity Zone for my clients. It does have a good web panel and I like the possibility to find and apply a fix for vulnerabilities, however, it is impossible to know if the system really applies them or really fix them. Since I keep seeing the same results even after applying the fix a few times. I use Total Security for another client, I thought all was well until my other update management system started to send me alert that my Bitdefender product had several vulnerabilities. I got OMG! I contacted support and send them the entire details.

In a few words, avoid this company and their affiliates like the plague. They are not a U.S. based company so getting a refund from them is near to impossible. They will pull every unethical trick in the book, including outright lying over the phone about what they claim. 2Checkout, their payment processor and also other payment processors like Paypal should have some kind of system that does not allow companies like Bitdefender to use their payment processing services when they receive such an enormous amount of customer complaints. Also be warned that they will turn "auto-renewal" back on even when you turn it off. You will have to contact them by phone and request that they turn off this function. This Romanian company does not provide quality customer service nor do they honor their own refund policy. One star is too many for them.

I have a problem getting a refund from Bitdefender. When you sign up, there is a box that must be checked to NOT participate on an annual subscription. I did not check it because my intentions were to continue the service in 2025. A week before my renewal date, I requested they do not continue my service. They sent an email trying to bargain/negotiated a compromised price and service. I again reiterated I did not want the service. Shortly thereafter a withdrawal was made for $62.30. I have made two requests to refund, their website states you have 30 days to request for a refund after you purchase the service. I have not downloaded the software on my devices.

Purchased the ultimate security product, the next thank you screen showed how easy it was to move forward with 3 steps, check your inbox for email from Bitdefender, access the link, then instant activation would occur. I kept all screens throughout this one hour wait so far. This screen of instant activation is a bold lie. There is nothing instant at all. You actually have to printscreen proof of purchase then wait for the online support to get time to give you an activation code. I have worked on support teams for software companies and this is ridiculous and timely.

Absolute trash. Claims to postpone services while you play games but I've been disconnected multiple times in Diablo IV because it's decided that's a great time to update. That's not some barely known title but was one of the best selling titles of 2023. How is that even freaking possible?

I want to make very sure you don't auto renew me without my permission like you have done every year in the past. Even though I currently have an active subscription with you, I uninstalled it months ago. I believe your company is very dishonest and lots of people have complained about your auto renewing them without permission. You have also proven just how dishonest you are by sending me weekly reports on how safe my system has been even though I don't have your software on my PC anymore. I wonder how that is even possible unless as I have said here your company is very dishonest. These reports you sent me are completely BOGUS, and I will share that fact with others. WEEKLY EMAILS FROM BITDEFENDER: "We carried out 9 checks over the past week. No new threats to your digital identity detected. We'll continue monitoring and update you whenever we find new data."

Msn email logon scam. Started my laptop, opened browser and clicked on MSN email icon. Popup appeared warning me my account was locked due to too many login attempts which I knew were not mine. Instructed me to click link to change password which I ignored. I accessed my other MSN account no problem. Dropdown asked if I wanted to open MSN email. Logged in, no problem. Bitdefender did not prevent this! Could have been a disaster! Ran system scan, nothing detected I believe it is the best, none are perfect. I have used many years and will continue. Bought at Best Buy.

I received a replacement iPhone from Apple after the old one failed. I then spent hours trying to transfer data and apps. Eventually I got in touch with Apple support and it took them hours to figure out that the problem was Bitdefender. Once I turned off the VPN, no more problems.

I can say to the effectiveness of the software it is good anti virus. To the company that owns and runs it they are shady and scummy to the max. If you cancel your auto renew they will turn it right back on without your permission. This is fraud. They will then charge you way over the cost of the subscription when it renews. Sometimes well over double its cost so while the Av is good the crap you have to deal with and the blatant fraud the company attempts makes me say stay away!

I ordered Bitdefender, everything was good for the first year. Then the price doubled so I wasn't going to renew. My bank declined the payment, but Bitdefender kept running the payment method until it went through. The cancelation process isn't transparent at all, you have to log into their central account and jump through hoops to cancel. This company seems like money grabbers and is extremely shady, I wouldn't recommend it to anyone. Get Norton or something else, stay away from this company.