Bitdefender Reviews

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Overall Rating
2.4 out of 5
See all 128 reviews & ratings

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Bitdefender Reviews

ConsumerAffairs has collected 128 reviews and 496 ratings.

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Page 1 Reviews 0 - 10
Customer Service

Reviewed Oct. 12, 2023

Bitdefender betrayed my trust. I don't feel safe; they have all my personal info and CC numbers.... I do not want your services. Return my money. You just keep charging....94.99 -59.99 -49.99... They know most of us do not have the time to track, call and dispute the charges, and credit card companies only accept dispute for 60 days. I spent hours to call my CC, then CC processing company then Bitdefender....I did not get any results. I could only dispute 29 dollar.... Shame on you Bitdefender. I need to buy another software to protect me from you....

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Customer ServiceSales & MarketingStaff

Reviewed Aug. 9, 2023

The product itself is probably fine. I had it for a year and didn't want to renew because of the constant pop ups they sent every day trying to sell me other products. After a lot of work I was able to cancel and the gentleman explained he could get rid of the pop ups. I cancelled and they sent me a half off email so I renewed for a second year. I started calling them to get rid of the pop ups. Long waits for a Bitdefender rep to get to the phone. I explained what I wanted and the rep hung up. The only thing that is easy to do is buy more product. They are very good at that. Sooo, if you want to be spammed to death, have long waits on the phone and get hung up on, go for it. They are a pain in the butt.

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    Customer Service

    Reviewed July 22, 2023

    This app has been a constant source of problems. Several sites don't work properly, including Microsoft Outlook mail. They don't seem to be properly testing this app before making changes to it, and that creates chaos. No one to call if you have a problem; everything is through email. Rather than them actually solving a problem, they send lengthy, confusing articles for you to DIY. They expect you to do their job.

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    Installation & SetupSales & Marketing

    Reviewed June 26, 2023

    Tried to cancel and they offer you 50% instead of a full refund. The product was never installed on my machines. This is nothing but a scam. Reported them to PayPal and will seek legal action NEVER do business with a scam artist like this.

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    Verified purchase
    Customer Service

    Reviewed June 7, 2023

    The service is great and they have definitely worked on customer service in the last few years. It used to be impossible to contact anyone there but now it takes 15 minutes which I appreciate talking to a human, sorry just wanted to add that I think it extremely important myself. I have 32Gbs of RAM, a 3090 Nvidia, and a 11th Gen Intel(R) Core(TM) i9-11900KF at 3.50GHz 3.40 GHz. So I have a beefy computer and it uses about 20% of my ram and 5% of my CPU so if you have a computer from 6-8 years ago this program isn't going to work for you unless the only thing you're doing is googling. I also says make sure you turn off auto-renewal or they will auto-recharge you. Overall if you have a newish computer Bitdefender ranks the best at its job to protect your computer with human customer service.

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    Reviewed May 6, 2023

    I have always loved and backed this product, but not anymore. Not worth the money, even with the most modern PC or Laptop. You will need a huge amount of RAM to run it without it taking the majority of your system resources. These Influencers on social media and YouTube are paid agents, that do not give you the truth. NOT WORTH THE EXTREME AMOUNT OF MONEY.

    This product causes:

    Failed Windows 10 & 11 updates constantly.

    Failed Legitimate Program installs.

    Failed windows 10 and 11 system restores!

    I know because when I turn it off, these things immediately stop happening and proceed correctly. It protects in a manner that is dangerous and damaging for everyday use. *** Product takes 40% to 54% of my 8 GB of ram. So many complaints to the company on many forums and they do nothing about it, or will not refund your money. *** On my best PC with all bloatware removed and non-essential programs stopped - with 64GB of ram and a 16 core Processor - it still takes 12% minimum of my RAM! *** Everyone is talking about this 2023 version – at least this is the version I just had and installed from BestBuy this month. I telling you, get something less resources hungry and cheaper.

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    Customer ServiceContract & TermsSales & Marketing

    Reviewed April 11, 2023

    I signed up a 4-year contract, but after 2 years, they withdrew the money saying that I had to renew the contract. Phone cannot be connect. After really wasting time and energy, luckily getting connected and complaining, the service stopped. I got a refund later....Is this legit or a scam?

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    PriceOnline & App

    Reviewed March 23, 2023

    Keeps disconnecting me on my android S22 Ultra. On my desktop windows 10 and 11, keeps blocking all my games from connecting to multiplayer. It is not completely anonymous. I bought 1 year subscription and I have not used it after 1 week. Split tunnel does not work, allowed program feature does not work. Trying to watch netflix from a different region? It does not work either. I would never purchase their overpriced VPN service ever again.

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    Verified purchase

    Reviewed March 7, 2023

    I hated this software, it's basically adding popups like 14 a day even when you're not browsing, constantly trying to sell you more stuff. They also did a auto renew, that I did not approved (no refund).

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    Reviewed March 5, 2023

    When it works, product is very good. But from October 2022 stop working. Service and tech department helpful and apologetic, but can not do anything. Offered free six month, of something that do not work at all. Never in my life I had a program, that I paid for, that end up waste of money. And obviously, no one want to give me money back. Made me stop believing in good reviews.

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    Bitdefender author review by Shelley Elmblad

    Headquartered in Bucharest, Romania, Bitdefender is an internet security company. Its partners and subsidiaries provide anti-virus and anti-spyware software for consumers and businesses. Bitdefender was founded in 2001.

    • Applications: Bitdefender’s products include web protection, firewall, parental controls, encryption software and more. These can protect your computer or business network against viruses, spam, adware and more.

    • Protect all smart devices: These days, your PC and laptop are not the only vulnerable devices in your home. The Bitdefender BOX uses hardware, cloud technology and software to protect all of your smart home devices like smart TVs, smartphones, Wi-Fi thermostats, baby monitors and any other device or appliance that connects to the internet.

    • Business solutions: Bitdefender has many options for businesses of all sizes. You can protect all endpoints and data centers by fortifying your infrastructure. You can also detect persistent threats and identify and avoid cyber attacks.

    • Trial downloads: You can try most of Bitdefender’s software solutions for free for 30 days. Just visit their website to download your trial version.

    • Free antivirus software: Bitdefender has several free software solutions including the Home Scanner, which detects all of your connected devices and lets you know if they are vulnerable to security risks. You can also download several free security apps for your smartphone or tablet.

    by Shelley Elmblad Financial Software Advisor

    Shelley Elmblad is a writer with years of experience covering small business, mobile apps, personal finance and tax software. Shelley’s goal is to help others choose the best software to run a small business, track personal finances and save money.

    Bitdefender Company Information

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