Bitdefender Reviews

I can say to the effectiveness of the software it is good anti virus. To the company that owns and runs it they are shady and scummy to the max. If you cancel your auto renew they will turn it right back on without your permission. This is fraud. They will then charge you way over the cost of the subscription when it renews. Sometimes well over double its cost so while the Av is good the crap you have to deal with and the blatant fraud the company attempts makes me say stay away!

I ordered Bitdefender, everything was good for the first year. Then the price doubled so I wasn't going to renew. My bank declined the payment, but Bitdefender kept running the payment method until it went through. The cancelation process isn't transparent at all, you have to log into their central account and jump through hoops to cancel. This company seems like money grabbers and is extremely shady, I wouldn't recommend it to anyone. Get Norton or something else, stay away from this company.

I suggested this for a family member as it has high reviews from some top websites. If you are using Windows, don't do it, especially if you are a developer of any sort. The Bitdefender shield slows down many application start-ups to the point you are sitting there waiting. It also uses a high percentage of CPU even when you are using the computer unlike Kaspersky that would take a break while you were working. Also, like others have stated, the update process is extremely slow making you wonder if it will finish. I tried this product years ago and did not like it but thought the company had matured from recent reviews on popular websites. I realize now, they must be paying those sites for such high reviews! I hope this review helps the company realize they need to update their product making it better. Until then, I am hoping others will read this and not sign up for this product

At this point, I purchased Bitdefender more than two hours ago. They have charged my credit card, but I have yet to receive a confirmation email, or download link. I can't contest the charge since it's still "pending". How difficult is it to send a confirmation email and download link from a company that is supposedly highly rated by PC Mag? Beginning to wonder how much they paid PC Mag for the stellar review. I will be calling my bank later this morning to contest/cancel this nonsense.

I initially ordered the lowest level of protection. Unfortunately, it would not load properly on my computer. When I logged into my Bitdefender account I noticed it was set to renew at a higher priced package. Emails to cancel as the product was never activated were ignored. Finally, I filed a complaint with my bank. The attached photo is their response that a refund would be issued on another 90 days. This is on top of the 60 days since they charged me. I would not recommend this company to anyone.

I knew within a few days after using Bitdefender's TOTAL SECURITY and VPN that I did not want to continue using them. I have consistently tried to employ Bitdefender's cancel and refund for the TOTAL SECURITY and VPN. I have issued two separate cancel and requests for each and have sent and received numerous emails to and from Bitdefender custom service--My cancel and refund requests have not been processed; nothing has been resolved. I consider their latest response to offer me more coverage and fix their VPN as nothing more than a run-around delay-tactic. I will keep contacting Bitdefender until they honor their advertisement that one can cancel and refund within the 30-day time limit--the time period which I am well within..

Constant Glitchy and buggy software takes days to fix, poor customer service just a lot of excuses, heavy system over loading issues very slow performance, false claims that software stops some threats and malware... stays on hold for a long time to speak with agent...no supervisor available... just lies!

I have been using Bitdefender for the last 2 years. It worked properly until May 2024 when updates get stuck at 80% or 84%. I uninstalled and reinstalled and the same issue showed up again in June and for the second time I went through the painful process of uninstall/install. Mid July the same updating problem resurfaced. I am fed up, and resorted to uninstall it for good.

ONLY WAY TO CANCEL IF YOU CHANGE EMAILS IS BY CANCELLING YOUR CREDIT CARD. I transferred the admin center over get emails regarding renewals but need my original email to access billing. They want me to send them an email from the old email address that I told them I do not have access to or an old bank statement which I cannot get ahold of or an invoice that was sent to the old email which I have no access to. Been trying for over a week. Wish I could give it 0 stars. DO NOT BUY.

It is a scam, this subscription is a mistake. I have used their services for one year. I renewed my subscription In March of 2024. I received a notice from Bitdefender in June 2024 that my subscription had expired and I needed to renew. I renewed the subscription but immediately canceled and was refunded the newest payment. I have tried unsuccessfully to cancel my subscription from March 2024.. Their website is very confusing and impossible to locate the directions to cancel. Likewise, there is no provision to cancel automatic renewal, I have been in communications with one of their agents through e-mail, but It's like a dog chasing its tail, absolutely no positive results. I requested cancelation on my account through e-mail, but no response. Don't know how to resolve this situation.