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I've only used this for about a 3 weeks. Initially I liked it very much, process wise, I still like it. The problem is some malware which suddenly is on my computer that had not appeared with Norton. My issue at this point is a request for support from Bitdefender and all I have received is two emails in two days, stating they are reviewing my request. I bought another product to solve my issue, as I await for a response, if they do. Got deep discount on purchase, so I will consider, I got what I paid for.
I purchased a 1-year subscription to Bitdefender Total Security 2019 on October 8, 2018 based on the Ad comps. I had a difficult time installing the VPN and installing on more than one machine although I paid for the multiple subscription. As a result I cancelled the install and wrote Support. Support wrote back with information that did not resolve the problem. Several emails back and forth followed which left the situation unresolved. Finally I learned that I could call Romania for live support. Several more calls, no resolution, although one support rep said he would try and extend my service. Unfortunately his supervisor said he could not. I am left with six months on one machine and too frustrated to spend more time writing, and calling customer support.
The VPN it turns out is extremely limited unless you pay a large surcharge. Read the very fine print. Support failed to successfully help me install the program on additional computers. Instead, I get a message asking me to pay for another subscription! My subscription is supposed to expire on October 7, 2019. Nevertheless. the website, Bitdefender central, continues to lock me out if I do not put support on the phone, (see subscription expired, (sic) See emails log on October 8 verifying purchase for a year, picture under Bitdefender logo) and it will not let me install on more than one machine because the site says my code is used (see picture), even though only one code was used, the others did not work. Please see photos. PS Received this error message on photos: "IMG_20190611_17..." exceeds the maximum upload size (5 MB).
They don't even respond to emails. I have been following with them from past 5 months. Yes you won't believe but they don't even look for emails. Only ticket is generated but there is no resolution and reply coming back. They don't have phone contact to reach them from India.
It work great for 3 years, BUT. This week got hit by Indian phone scam. It got past Bitdefender using "Teamviewer" probably through ONEDRIVE. Something very suspicious about how this happened. I tried reporting it to Bitdefender but it locked up on me while gathering info from PC.
Like other anti-virus companies, beware! First, they charge you for the anti-virus, then for drivers' updates and who knows what else. I got rid of AVG for this reason and I am now having the same problem with Bitdefender. They take advantage of people who are less technical and do not know the difference. Now Bitdefender was charging me for a remote installation from 'multiple platforms', which I do not need and I have only one laptop. You think you are getting the 'total protection', but it's the anti-virus plus and then something else. AVG was charging me another amount for a driver update. I left them to go with the other one and got the same issue.
I am 54. I never played video games in my life and I do not use my Blackberry cell phone for data neither do I use different 'APPs', only my laptop, the one and only thing I use to go online. I am old school and I do not need all those superfluous options. All I need is a good Anti-virus which also protects me from malware. Is that too hard to understand?
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First it took many attempts to download the product with the help of one of their techs. He had me close many other products that I had paid for in the past few months and years. Once it was loaded it slowed down the boot up time and also shutting down. Each time I turned on the computer it would take longer than the last time. Also Windows started having problems. When when I requested a refund it was a day before any response. Now each day they ask if I want more help to get the program working correctly. It always takes them around 24 hours to respond to any correspondences. After a week of this I just would like my refund.
So I use mostly my iPad and iPhone. I wanted to make all my devices secure including those. Purchased Bitdefender Total Security and when I ran into issues with my iPad called them. After telling them my device was acting erratic even blocking iTunes, the internet and my Nord VPN they said, "Oh we don’t protect your iOS devices like iPads and iPhones." Well I almost fell off my chair because I had spent the last year feeling very secure. So I clicked on my Bitdefender app and told the person it showed a green shield and a check mark with words protected in it and asked why it would tell me I was protected when I wasn’t? He had no answer for me - kept telling me they would send me an email. I asked what good an email was if they couldn’t protect my devices and remove any malware? Repeated, "Someone will email you."
In the end I told them I expect a full refund as the product did not deliver as promised. Note I spent a long time researching who would best protect my devices and PC magazine reviews them as editor's choice over and over!! Starting to wonder if companies pay for these reviews as after two years of researching the best laptop to buy I was super disappointed with their editor's choice of laptops. Sadly it seems you cannot trust anything anymore. Super disappointed in Bitdefender and PC Mag.
Corrupt and unprofessional. Romanian Company took unauthorized funds from one account and failed to delivery on legitimate order out of another account. Called and wrote and no response for days. Had to report it as bank fraud. Be careful.
Great company until you have a problem. They are very unprofessional and have no responsible support staff. I believe it is a ** company. I had 17 threats come up after have problems with my browser. I started talking with them on Saturday. They say they are there 24 hours but really they do not work on anything over the weekend but fail to tell you that. I have called at least 15 times about follow up and always get the front office that knows nothing about what the back office is doing. Today is Wednesday. I have not used my computer in 6 days. I will have to wipe it since they have not been at all helpful. I am switching to Malwarebytes as that is the only antivirus Apple recommended.
Prefer without hesitation Panda Dome. It's very reliable and efficient with very low memory usage. Here is just one example. PANDA - Memory usage: 2.5-3.7 MB. BITDEFENDER - Memory usage: 150-340 MB. By the way, I had Bitdefender Antivirus Plus 2019. Within 2 months Bit destroyed 2 computers. How; The desktop froze, the icons and the taskbar disappeared and the computers didn't work. Great damage. Why; Bitdefender had infected my computers. This is Bitdefender, a dangerous antivirus with enormous use of memory and ZERO protection.
NEVER BUY BITDEFENDER! They deactivated my product after 4 months from purchase without reason and without any notification. I only realized that my Bitdefender Total Security that I bought with license for 1 year is not active. They said that they sent money back but I do not know to whom. I did not get them, I did not ask for chargeback. They do not communicate with me. They are Romanian frauds!
I purchased the Bitdefender Total Security 10-device license in Mar, 2019 for my family. Purchase and installation was easy, but that is where the pleasure ended. First of all, the Bitdefender applications for both mobile and PC are literally filled with click-bait offers for "additional services", although they are misleading to the user. When you open the app console, the first page you see is filled with menu options that LOOK like built-in features, but are, in reality additional purchase. The app also constantly notifies users that they are on an "Unsafe Wifi connection" and they need to "fix" this. This happens even when the Wifi is encrypted, password-protected, and MAC restricted. (There's nothing unsafe about that).
The mobile product uses an excessive amount of device battery and interferes with normal operations. Within hours of installing the Bitdefender app on my Samsung S8 device, I could no longer send SMS text messages. After thoroughly troubleshooting these issues, I found that uninstalling Bitdefender immediately solved the problem. My first attempt at contacting Bitdefender support went unanswered for 3 days. After all this headache, I finally contacted support to request a refund. They denied my request on the basis that I was (now) beyond the 30-day refund window (by about 5 days). I will never do business with this company again. Their "premium" product is little more than a vehicle for their constant aggressive marketing and advertising to promote additional services. If I already bought your premium product, I shouldn't have to submit to a never-ending barrage of click-bait and nags.
Had a refund for auto renew (as it reactivated by itself after update), after several weeks and 4 emails finally received it. But as, during that time, I have bought additional year from other seller (key), this key was also deactivated, naturally no refund. Sent more than 6 email explaining the situation, but they just forward my request to different managers.
I purchased Bitdefender for my computer on Oct. 39, 2018. To this date I still receive messages that I am unprotected. I have sent 6 emails to them. Their response is that they are looking into the problem. If I could give them zero stars I would. There is absolutely no service provided. Do not buy!!!
At this time, not able to install. I bought this item from eBay. The person that sell this Defender, sent me a password to get it install. I have been for the last week or more and no way to make it work. The way Bitdefender today no CD and instruction were ease to install. Please do not buy from Bitdefender. They do not back you. I did contact Bitdefender. They said, "Ask your seller for help." I guess I lost my money. Anyway I am trying to get my money from eBay, I know they never fail.
I installed Bitdefender internet security and the VPN. First, my computer is so slow, web pages time out. When I do a full scan, I always get an error and it never completes. When I tried to install the program on my second device, the link only went to a 14-day trial version. I emailed customer service. After 3 days, I got a "sorry for the delay" email. After 4 days - still no response! Don't understand why PC Mag gave it such a good rating. It stinks.
I have had this product installed for over two weeks. I replaced AVG Internet Security with Bitdefender Total Security and I am very pleased. Installation went flawlessly and support information answered all my questions. This product is rated high within the Industry and I highly recommend it.
NOT to be trusted. I purchased the total security product in 2018. In December it automatically renewed (which I was not aware of) and they advised that the renewal costs of £70 had been taken from my account by email. I noted that the cost was different from those quoted online and had also been discounted. I then proceeded to request a refund - as entitled. I was advised I could, but not before Bitdefender trying to sell me it at a discounted price. I then advised them that the account from which the money was taken was closed and therefore gave them an alternative one to return it to. I had not received the refund more than 7 days later allowing for the bank holidays. I contacted Bitdefender who advised that banks have been known to hold money. I knew this not to be true as I had already confirmed with the bank that it would be returned within 48 hrs to the sender when an account is closed.
In summary I have sent numerous emails and had numerous calls with the company advising me to contact my bank and that the refund was made and pretty much that's that. Essentially they are saying the refund problem is mine! I had to repeat my situation so many times and it baffled me that they kept saying the same thing, yet no understanding of what had happened or making any attempt to check the details and trace the "apparent refund". They even stated that I had made a Visa dispute and therefore nothing they could do (note this was on the last call- they never said this before) - this was a lie. I am not sure if they even attempted a refund.
Be very wary of this company and their billing agency Avangate. They will take your money and not necessarily at the cost of the product quoted online. It's shameful for such an apparently good product that they have very poor customer service (they did not listen at all and lied) and are clearly irresponsible, malicious and devious to hold onto money that is yours.
I would say after this experience do not buy Bitdefender at all - go for an equally good internet security package that has good customer service. Check autorenewal status and change it accordingly and for any comments regarding safeguarding your account - the customer is the one that feeds the business - it's the loyalty and good word/experience that keeps businesses going. It makes sense that a business act in kind. It's a joke that it prides itself on the protection it offers to customers, yet it takes your money sneakily and without embarrassment. The after service leaves me feeling angry and the whole experience leaves a bitter taste. AVOID.
Installed the program about 3 days ago. Since then I've experienced a massive decrease in PC speed and a increase in CPU usage. At one of my devices it even deleted my Outlook profile (pst) which prevented me from doing my work for an entire day. I'm at this very moment still trying to fix the ** it caused me. I would not recommend this program to anybody. I will not be using this for any of my devices. Anyone considering this should try any free software instead. I had fewer problems with Windows Defender. Don't waste your time!!!
I purchased the five computer antivirus protection in Dec. 2017 for one year. During that time it was only installed on three computers, one computer crashed and replaced computer, IT tech uninstalled program on another computer and the third computer was also was replaced. Bitdefender was not reinstalled and hasn't been in use for about six months.
Dec 2018 my bank called to notify me of some charges on my credit card. At that time it was noticed Bitdefender charged my card $98.52. A search of junk email found a notice of renewal. This charge was unauthorized. An email was sent to Bitdefender asking for the charge to be credited back. I received an email stating to be patient as it is a busy time of year and the matter would be resolved. Then I received another email offering a discount on their services. Replied with, "Please resolve this matter in a timely fashion." This time I received the exact same email as the first time stating it is a busy time of year. My credit card company has opened up a case to dispute the charges.
After not getting far with the installation on my PC and Smartphone I wrote the following email to Support: "I have purchased a 5 device Bitdefender Antivirus Plus on 6 Jan 2019. I have downloaded the installation package from Bitdefender Central as instructed. I ran the .exe file: bitdefender_windows_244917e2-f4df-4213-b2a6-af16d65449f7 and I ended up with a Bitdefender Security icon, which opens up a strange display window. See attached No.1.
Then I sent a link to my smartphone to install Bitdefender on it and things became even stranger. In Bitdefender Central I have the two following displays now. See attached No.2 and No.3. Although Bitdefender Central informs me that my Huawei KII-L22 is protected, there seem to be no way to check this on my phone! At the same time my Desktop is “At risk” and there is nothing I can do about it. The “help” so far I received consists of copies from the Bitdefender User Guide, which I already have. All in all, as the actual program, including the “help” I received seems to be useless, I would like to cancel my subscription to Bitdefender and ask you to return the 84.99 AUD subscription fee ASAP. As of 8 Jan 2019, I received no answer from Bitdefender. Consequently, I have removed Bitdefender from my phone, but I still have it installed on my PC, although I have no idea whether it actually works, as there seems to be no possibility to find it out.
I used the software for a year and it worked as designed. I canceled my subscription a day before renewal and my card was still charged for the 2019 subscription. I contacted customer service and have been waiting two weeks for a refund. Bitdefender says they are backlogged. Providing a refund should be pretty simple.
This product is amazing. It not only manages to find all viruses, it discovers malware, does quick and complete system checks. It includes cleaning up the computer to make it faster. It check emails. I have never had a problem with viruses, emails or anything else with this product. It notifies me that a virus has been blocked as well as any other item that could harm my computer.
Great program. Easy to run and does not take up a lot of memory. It checks all email and attachments. The firewall blocks both incoming and outgoing traffic.
They will help you resolve any problem to your satisfaction. I have been with them for a few years now and they have resolved the few problems I had usually involved billing.
Bitdefender provides virus protection without slowing down my computer, and it was easy to set up on multiple computers. The only challenge that I have ever had is that sometimes I can't eject an external hard drive if Bitdefender is running. I have to turn off Bitdefender's Autopilot function, eject the external hard drive, and then turn Autopilot back on. A small inconvenience for an otherwise great product. Overall, I'm happier with it than I have been with other virus protection software that I've used. I started using (including Avira & Sophos), both of which slowed down my computer.
I have had no issues with Bitdefender installed. It's easy to download and install and it easily transfers between old and replaced computers. Plus, it doesn't hog memory in the background. Price is average for good protection, but I feel this is superior protection.
We've been using Bitdefender for eight years and Bitdefender box for one year. We have never had any of our ten devices compromised and it's a real comforting feeling knowing we are safe from data invaders.
My final thoughts to the ratings and the overall sales and value performance and also to the usability scales as well as customer support in reviewing the overall test with details to make a big difference in describing my experience is good. To include enough of a real beginning towards others in the build up.
It's a good solid antivirus product. It's kept me protected for almost a year now, and it's easy to use. It received excellent ratings from sources I trust, which is why I purchased it in the first place, but I wasn't disappointed.
Bitdefender expert review by Shelley Elmblad
Headquartered in Bucharest, Romania, Bitdefender is an internet security company. Its partners and subsidiaries provide anti-virus and anti-spyware software for consumers and businesses. Bitdefender was founded in 2001.
Applications: Bitdefender’s products include web protection, firewall, parental controls, encryption software and more. These can protect your computer or business network against viruses, spam, adware and more.
Protect all smart devices: These days, your PC and laptop are not the only vulnerable devices in your home. The Bitdefender BOX uses hardware, cloud technology and software to protect all of your smart home devices like smart TVs, smartphones, Wi-Fi thermostats, baby monitors and any other device or appliance that connects to the internet.
Business solutions: Bitdefender has many options for businesses of all sizes. You can protect all endpoints and data centers by fortifying your infrastructure. You can also detect persistent threats and identify and avoid cyber attacks.
Trial downloads: You can try most of Bitdefender’s software solutions for free for 30 days. Just visit their website to download your trial version.
Free antivirus software: Bitdefender has several free software solutions including the Home Scanner, which detects all of your connected devices and lets you know if they are vulnerable to security risks. You can also download several free security apps for your smartphone or tablet.
Best for: individuals and small and enterprise-sized businesses.
Bitdefender Company Information
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