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Waste of $$, ridiculous anti-intuitive software...after wasting a few hours trying to troubleshoot, it finally became more worthwhile to delete from all my machines, accept the "ripped off" feeling for paying for software that's unusable, and finding intuitive software that doesn't make me sign-in every time I reboot my computer, only to be told "servers unavailable."
I recently purchased a 5 user license for my wife and my android and windows machines. I've used Symantec and TotalAV for years and years. I am a savvy Microsoft user having used Microsoft products starting with DOS 2.0. I've seen and worked with the lot ever since... I am a systems engineer and have programmed Microsoft products for many many years, so I should know what I'm doing. I have certification and experience using Microsoft products. I recently retired from Duke Medicine as Senior IT Architect Active Directory responsible for 120,000 user accounts, over 200k User groups and over 600k other misc objects, applications and medical appliances and computers and servers.
I have also been involved with Cybersecurity and worked very closely with our Security office. Duke was hacked 3 years ago through the "Kerberos Golden Ticket" flaw a few years back, and I was on the team working with external government and other security agencies to remediate and rebuild the entire Duke computer infrastructure. I also have experience with Cybersecurity and tools. I thought I'd take a break from Symantec products that I've been using for almost 30 years because I saw via the social media that BitDefender offered more and better security. SO I purchased the product and started using it on my Windows machines.
Immediately BitDefender deleted most of my Batch and powershell scripts because it said they were viruses. So I added all my script folders and scripts to the Exclusions, and still, every day I had to restore my scripts so that I could run them. These scripts perform Windows Startup functions and other Bing searches for information that I perform on a daily basis. I have done this for many many years. Every day I spend 30-60 minutes fixing and restoring what BitDefender keeps removing from my system. It's a disaster as far as I'm concerned.
I have reported this and submitted my scripts to Bitdefender several times, (at least 4) to get this issue resolved. All I hear back from BitDefender is Crickets and more crickets. I have offered my services to work with them in resolving my issues as well as give them some help in working with users who have multiple systems to create 1 single common repository to save Exclusions and BitDefender Application settings. The product appears to work, however the support and customer care is really very poor. I have removed the product from my machines to save my sanity and have reverted back to my previous AntiVirus software. Question: Would I purchase BitDefender again? My answer is emphatically: NO!
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I saw Bitdefender listed over and over as the best of the best in terms of security quality and with the Black Friday sale price being just $15 for a year I thought it was a perfect choice. However after downloading it the popup spam began. It constantly throws ads at you for its vpn, profile, and safepay services (I have my own vpn already and have no interest in the others), while I'm busy doing other things and every time I open my computer. They are not made easy to switch off, I had to look up a guide on how to do it, and even after turning them OFF I still get a few.
I also get constant "unsafe page" and "connection blocked" notifications while browsing the internet normally which are impossible to turn off and many people have complained about. There is no silent mode or critical only mode like other software I've used before. It's insufferable and spammy and I have initiated a refund after less than a week. It feels like using some sketchy free pc clean antivirus downloaded off a malware link.
My Safari homepage kept being changed to Yahoo.com. I figured it was time to get virus protection, although I'd bought a Mac because those I know who have one told me I wouldn't need it. So, after researching software to help protect my Mac, I decided on Bitdefender. The problems started when they charged me twice for the same product. I contacted them and ask them to refund one of the charges; they offered me two years instead of the refund. I accepted.
Within months, and after the 30-day refund period, the problems with Safari and Bitdefender began to intensify - Bitdefender was not catching these adware programs, which I figured it would considering Bitdefender advertises itself as "cybersecurity". I used chat to contact Bitdefender and was greeted with a rather sullen and unprofessional associate who sent me links to two articles, which detailed the fix I'd already tried several times and which had stopped working long ago.
Bitdefender then offered to send me info on how to collect information from my system and forward it to them. Since they'd already double-charged me, I was loathe to let them root around in my computer. I declined the offer and asked what else was available. "Got to apple" is the direct quote. Unsatisfied with this flippant and annoying answer, I asked for the next name on the chain of command, the next person I would have to speak with in regards to this failure on their part. The rude and uncooperative employee told me that s/he was the only person I would need to speak with. Fine, I thought.
So, I asked for a refund of that second payment that they'd taken. "No, it was past the 30 days, so no refund under any circumstance." "But, surely," I argued, "you can't have a policy that covers charging a customer twice and how that second charge is also covered under the first 30 days of the first subscription charge." S/he assured me they did and that they would not be providing a refund. Then, as I'm surfing their Better Business Bureau profile, I'm shocked to discover that this company has a rather murky past when it comes to helping themselves to money that is not theirs. So, my lesson has been learned. I will continue to fight for my refund and spend whatever spare time I have ensuring everyone knows about this company and its unfortunate reputation when it comes to admitting their mistakes and misrepresenting their product.
I purchased Bitdefender for 2020. I was very disappointed with the service especially how much the vpn slowed my computer. I was going to choose another company when my service ended. To my surprise bitdefender automatically renewed without my permission or authorization. I have been trying unsuccessfully through PayPal and bitdefender to get this canceled and get a refund. Do not buy this product unless you want to do business with a security company who ends up stealing your money and refuses to quickly refund it. They should never ever have the kind of access to paypal account. As far as I am concerned they are no different to a thug who robs you on the street. In fact they are worse because they have paypal backing them up to keep your money even after they are caught.
Last year I got Bitdefender for my Mac, I remember turning off Autorenewal, because they charged me double the amount they offered total security for on Black Friday. I thought I was safe this year. So this year I got Bitdefender Total Security at a good price from Best Buy, $20 for a two year license. I redeemed my authorization code and registered the 2 year license which expires at the end of 2022 with Bitdefender. My Subscription Tab on the Bitdefender Central Website showed the Bitdefender license was accepted by bitdefender and I was all set for 2 years. Everything worked, and I was very pleased with this great deal.
On 6th December I got an email that I had been charged an extra $99.99 by Bitdefender for my new subscription. When I looked at My Subscriptions on Bitdefender Central, it showed that my autorenewal had somehow magically turned itself back on and I got charged me for an extra year without my permission. The charge came through Paypal so I asked paypal to stop the charge going through but no luck. They emailed back that because autorenewal was on, then the charge is legitimate. So I ended up paying 4 times more, for an extra 1 year subscription than I'd paid for 2 years from Best Buy. If that's not theft, I don't know what is.
Please let other people know, if you read my review, not to do business with Bitdefender. They WILL rip you off as they have done to me and many others from what I've read online. Sadly their product actually works very well on the Mac, in fact far better than any other product I've tried. The only thing I don't like about their product is that you can't get rid of their VPN. But I have given them one star because they are dishonest. By the way, don't bother contacting their support team, as I tried numerous times and got NO reply. Their support sucks, totally. So you're better off getting some other product from a more reputable company that won't try to rip you off. I am looking into other options once this subscription expires.
I have never had a worse experience. When I first tried to use the banking app nothing worked right. I complained about it and they said they were working on it. That was a couple of months ago and now it appears to be gone from the program as I can't find it. I never heard anything back from them. Great customer relations right? If it doesn't work right, remove it. Next is the suspicious connection or suspicious link warnings. They're EVERYWHERE. They come up so often on sites I know are fine that I just ignore them. I have to wonder if anyone in this company ever graduated from college.
And now the crowning achievement. Tonight I had to go into my router to check something. This was the first time since I installed Bitdefender. These morons gave me all kinds of warnings about suspicious links (in my Verizon router) and even though I said continue anyway, most of the settings were blocked from my view. I'm now at a point where I'm gonna have to delete this software and buy something else. I'd sue them but I don't think they are in the US.
After the installation of the current Bitdefender Total Security Update, my Bitdefender "data vaults" - and thus all of my relevant data - are no longer accessible, even though you have given assurances. According to your commitment, "Customers with subscriptions to Bitdefender Total Security 2020, Bitdefender Internet Security 2020, Bitdefender Antivirus Plus 2020 and earlier versions can continue to use these features indefinitely as long as they wish to use their current versions."
I tried to retrieve the “contents of Bitdefender File Vaults” with the bdfvcl file, as you did in your instructions. https://central.bitdefender.com/support/7367418353/article/38152. The recovery was unsuccessful despite several attempts; the destination folder is empty; the files are not accessible. I even re-install Bitdefender - but this also didn't work. I contacted the Bitdefender Customer Support via chat - 2 times. NO SOLUTION. They promised to help - NO FEEDBACK AT ALL AFTER 1 DAY. SO - YOU BETTER DON'T USE the update for Bitdefender Total Security 2020 - if you don't like to lose access to your data. For me a disaster as I can't do online trading without the locked data!
Huge red flags go up with this company based in Romania. I cancelled the auto renew months ago and received emails stating that they were going to renew. I got online to cancel that again and they have made it virtually impossible! There is no button to click nor does the page come up when you click to modify; it's a blank screen. I decided not to renew with them because I am irritated with all the popups I've had to endure with their service. Incessant popups asking me if I was at home or in the office; what difference does it make! The security was adequate but the VPN was iffy. It rarely reconnected on its own even though I had my settings for it to do so.
I just do not trust Bitdefender anymore. They are extremely expensive IMHO and I do not see the value any longer. I called the customer service which was also irritating. I could barely understand the guy and he informed me that my email address was not on file. That was incorrect. SIGH.... I'm switching to PC MATIC... America all the way or no way. Period!
Back in the day I used to think that the internet was more of a reliable help than disappointing hindrance. but in the end, all sites on the internet give themselves up to what they really are, greedy! it's all about how much other companies are willing to pay for a "kind" review. In this case, Bitdefender. I have been using Bitdefender for 8 months now after purchasing a one year subscription. So I have actually USED it, and they are NOT paying me, I paid them. It has annoying pop-up notifications (constantly) that cannot be turned off! I talked to them about it via live chat, and they actually told me to make an allowance for each individual site that had a threat notification and this would make it go away, I KID YOU NOT!
Also, when the pop-up appears, it blocks you from any further typing, and that is the most annoying part. With Norton, you CAN stop the notifications and just let them do their job "quietly" in the background. I had Norton before Bitdefender, and I will be going back. Another thing, with Norton, I never had any viruses get through, but with Bitdefender, I manage 3-6 of them quarterly. the internet is all about the thousands of of sites offering so called "reviews" for the kickback. There is no truth on the internet anymore.
Bitdefender author review by Shelley Elmblad
Headquartered in Bucharest, Romania, Bitdefender is an internet security company. Its partners and subsidiaries provide anti-virus and anti-spyware software for consumers and businesses. Bitdefender was founded in 2001.
Applications: Bitdefender’s products include web protection, firewall, parental controls, encryption software and more. These can protect your computer or business network against viruses, spam, adware and more.
Protect all smart devices: These days, your PC and laptop are not the only vulnerable devices in your home. The Bitdefender BOX uses hardware, cloud technology and software to protect all of your smart home devices like smart TVs, smartphones, Wi-Fi thermostats, baby monitors and any other device or appliance that connects to the internet.
Business solutions: Bitdefender has many options for businesses of all sizes. You can protect all endpoints and data centers by fortifying your infrastructure. You can also detect persistent threats and identify and avoid cyber attacks.
Trial downloads: You can try most of Bitdefender’s software solutions for free for 30 days. Just visit their website to download your trial version.
Free antivirus software: Bitdefender has several free software solutions including the Home Scanner, which detects all of your connected devices and lets you know if they are vulnerable to security risks. You can also download several free security apps for your smartphone or tablet.
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