Bitdefender Reviews

I knew within a few days after using Bitdefender's TOTAL SECURITY and VPN that I did not want to continue using them. I have consistently tried to employ Bitdefender's cancel and refund for the TOTAL SECURITY and VPN. I have issued two separate cancel and requests for each and have sent and received numerous emails to and from Bitdefender custom service--My cancel and refund requests have not been processed; nothing has been resolved. I consider their latest response to offer me more coverage and fix their VPN as nothing more than a run-around delay-tactic. I will keep contacting Bitdefender until they honor their advertisement that one can cancel and refund within the 30-day time limit--the time period which I am well within..

Constant Glitchy and buggy software takes days to fix, poor customer service just a lot of excuses, heavy system over loading issues very slow performance, false claims that software stops some threats and malware... stays on hold for a long time to speak with agent...no supervisor available... just lies!

I have been using Bitdefender for the last 2 years. It worked properly until May 2024 when updates get stuck at 80% or 84%. I uninstalled and reinstalled and the same issue showed up again in June and for the second time I went through the painful process of uninstall/install. Mid July the same updating problem resurfaced. I am fed up, and resorted to uninstall it for good.

ONLY WAY TO CANCEL IF YOU CHANGE EMAILS IS BY CANCELLING YOUR CREDIT CARD. I transferred the admin center over get emails regarding renewals but need my original email to access billing. They want me to send them an email from the old email address that I told them I do not have access to or an old bank statement which I cannot get ahold of or an invoice that was sent to the old email which I have no access to. Been trying for over a week. Wish I could give it 0 stars. DO NOT BUY.

It is a scam, this subscription is a mistake. I have used their services for one year. I renewed my subscription In March of 2024. I received a notice from Bitdefender in June 2024 that my subscription had expired and I needed to renew. I renewed the subscription but immediately canceled and was refunded the newest payment. I have tried unsuccessfully to cancel my subscription from March 2024.. Their website is very confusing and impossible to locate the directions to cancel. Likewise, there is no provision to cancel automatic renewal, I have been in communications with one of their agents through e-mail, but It's like a dog chasing its tail, absolutely no positive results. I requested cancelation on my account through e-mail, but no response. Don't know how to resolve this situation.

They failed instaling spam in my discord account on my iphone. It spreaded all my premium subscription channels and I am losing subscription benefits because of poor antivirus, it seems lots of companies providing fake reviews for them.

This is by far the most difficult software to install and activate. After 2- 1 hour calls with customer service, I requested a refund. 4 days of working on install and no resolution. I have never been so frustrated with software support as I am with Bitdefender.

I was having trouble with logging in with 2fa as I had forgotten to change my old email so I was unable to get my code to complete logging in. I wanted to update all my information but had no way of doing it without logging in so I contact support. Twice in two days I had the same conversation with two different reps on my issue. The first was someone named George. He was supposed to switch my account to my new email and send me an email with all I needed to get it done. The email was never received. The second conversation was with Deborah whom I explained several times why I was not able to log in then not ten minutes later asked me again why I could not connect then disconnected me when I asked if I was speaking to the same person. I was trying my best to be polite but really.

I set Bitdefender to renew via credit card. They subcontract their invoicing to 2checkout. On the renewal date, 2checkout submitted the renewal charge but also several charges for $0.00, which triggered a fraud alert, so a hold was placed on the card and it couldn't be used. Took several hours on the phone to resolve.

I purchased Bitdefender Ultimate Security several months ago. Not only did they just renew my subscription, my computer and cell were hacked and everything is messed up and I can access many sites, for instance I can't get into my Amazon account, a different account shows up under my name. I wanted to return an item and it shows I haven't ordered anything in 2024,23,22 etc. It did not provide the security that the subscription said it would.

Bought a 3-year family pack only to have them replace the only feature for which I bought their product (Wallet) for a separate pay product (password manager). I still had over 2 years left on licenses. Seems an illegal practice, but they reserve the right to change whatever they want whenever they want, so their license agreement is worthless. I am uninstalling early (still have approx. 3/4 year left) and FOREVER. As a corporate and industrial cybersecurity professional I have been and will continue to INFLUENCE everybody I ever interact with that this company MUST BE AVOIDED AND FOR THEM TO SPREAD THE WORD.

I went to cancel my subscription before it renews, and during the automated process my reason was "Too Expensive". I was then offered the option to renew it for only $54 for the year. I accepted this offer and made the payment... but I was charged the FULL $99 + tax instead of the special offer of $54!!! I contacted customer support and they said they need to escalate this to a different department and I MAY hear back from them today.... This is TOTALLY UNACCEPTABLE, and now I am done with this company forever! I am going to call the bank and initiate a charge-back.

The UI is poor, but that's ok. The app hasn't found one virus, but that's ok. When I tried to cancel my auto renewal Bitdefender couldn't find any of my info. Their solution was a screen shot of the purchase, or I could sent them my CC info by email! Email my CC info, from a security app! Big surprise they can't find my info now. They email me ads every week, but they can't find my info?

I just purchased Bitdefender download. Received the activation code via email. Message says it's an invalid code. Cannot reach them by phone They already charged my credit card for a fake or used code.

Bitdefender betrayed my trust. I don't feel safe; they have all my personal info and CC numbers.... I do not want your services. Return my money. You just keep charging....94.99 -59.99 -49.99... They know most of us do not have the time to track, call and dispute the charges, and credit card companies only accept dispute for 60 days. I spent hours to call my CC, then CC processing company then Bitdefender....I did not get any results. I could only dispute 29 dollar.... Shame on you Bitdefender. I need to buy another software to protect me from you....

The product itself is probably fine. I had it for a year and didn't want to renew because of the constant pop ups they sent every day trying to sell me other products. After a lot of work I was able to cancel and the gentleman explained he could get rid of the pop ups. I cancelled and they sent me a half off email so I renewed for a second year. I started calling them to get rid of the pop ups. Long waits for a Bitdefender rep to get to the phone. I explained what I wanted and the rep hung up. The only thing that is easy to do is buy more product. They are very good at that. Sooo, if you want to be spammed to death, have long waits on the phone and get hung up on, go for it. They are a pain in the butt.

This app has been a constant source of problems. Several sites don't work properly, including Microsoft Outlook mail. They don't seem to be properly testing this app before making changes to it, and that creates chaos. No one to call if you have a problem; everything is through email. Rather than them actually solving a problem, they send lengthy, confusing articles for you to DIY. They expect you to do their job.

Tried to cancel and they offer you 50% instead of a full refund. The product was never installed on my machines. This is nothing but a scam. Reported them to PayPal and will seek legal action NEVER do business with a scam artist like this.

The service is great and they have definitely worked on customer service in the last few years. It used to be impossible to contact anyone there but now it takes 15 minutes which I appreciate talking to a human, sorry just wanted to add that I think it extremely important myself. I have 32Gbs of RAM, a 3090 Nvidia, and a 11th Gen Intel(R) Core(TM) i9-11900KF at 3.50GHz 3.40 GHz. So I have a beefy computer and it uses about 20% of my ram and 5% of my CPU so if you have a computer from 6-8 years ago this program isn't going to work for you unless the only thing you're doing is googling. I also says make sure you turn off auto-renewal or they will auto-recharge you. Overall if you have a newish computer Bitdefender ranks the best at its job to protect your computer with human customer service.

I have always loved and backed this product, but not anymore. Not worth the money, even with the most modern PC or Laptop. You will need a huge amount of RAM to run it without it taking the majority of your system resources. These Influencers on social media and YouTube are paid agents, that do not give you the truth. NOT WORTH THE EXTREME AMOUNT OF MONEY.

I signed up a 4-year contract, but after 2 years, they withdrew the money saying that I had to renew the contract. Phone cannot be connect. After really wasting time and energy, luckily getting connected and complaining, the service stopped. I got a refund later....Is this legit or a scam?

Keeps disconnecting me on my android S22 Ultra. On my desktop windows 10 and 11, keeps blocking all my games from connecting to multiplayer. It is not completely anonymous. I bought 1 year subscription and I have not used it after 1 week. Split tunnel does not work, allowed program feature does not work. Trying to watch netflix from a different region? It does not work either. I would never purchase their overpriced VPN service ever again.

I hated this software, it's basically adding popups like 14 a day even when you're not browsing, constantly trying to sell you more stuff. They also did a auto renew, that I did not approved (no refund).

When it works, product is very good. But from October 2022 stop working. Service and tech department helpful and apologetic, but can not do anything. Offered free six month, of something that do not work at all. Never in my life I had a program, that I paid for, that end up waste of money. And obviously, no one want to give me money back. Made me stop believing in good reviews.

I am so annoyed with Bitdefender. Before purchasing, lots of reviews said it was good for Windows machines and that it rated highly. What they all conveniently failed to mention is how much it bogged down a Windows computer. So much so that my everyday tasks became daunting, time-consuming and inefficient. I emailed them. The reps - who can't really do much because it's a fundamental problem with the fundamental product - were cordial and kind enough. The product simply does not do a good job at balancing security with computer efficiency. And YES, I did un-toggle many of the features, but no difference in performance occurred. Bitdefender is one of the few purchases in my life that I have made only to later regret.

Bitdefender Anit-Virus functions as well as comparable anti-viruses. Nothing exceptional. It is support that is lacking in this company. Auto-generated emails are only useful if they pertain to the situation at hand. Bitdefender auto emails contain erroneous information in which one can only ascertain their true intent, if having knowledge of the procedures of this company. Much time I have wasted contacting this company to straighten out their messes caused by auto-generated emails.

NO STAR - Zero Review. Notified that my 2 year/10PC subscription expired today (it actually has 449 days left) and BD disabled all services. All machines unprotected now and no response from BD CS. I have been using this software for over 11 years and EVERY subscription has had issues. They conveniently delete your 'payments' from their central app and you have to work through your bank to find the payment to them. This often takes weeks, while your systems are idled. They conveniently delete previous subscription data (date/amount/id code) thereby erasing your renewal/paid subscription from their system - YOU have to prove you purchased their software from them.

These password changes and the 2 verify is just ridiculous. Tech support sucks, uninstalling the thing sucks. I don't know if I'll ever get this thing uninstalled, let alone get them off of the annual recharge of my cc. I will just cancel the dam cc if I have to.

I am a majorly ticked off customer. Just got pinged for $151.00 by these jerks. Checked and they have me subscribed for three different versions of Bitdefender in a two person home. Checked my records and they charged me an additional $49.00 last year. They warned me my subscription was expiring. I believed them, because I "opted out of auto-renew." I even discussed the matter over the phone. OBVIOUSLY, the only way to opt out of Bitdefender is to treat them like an attack on your card and cancel it. When a virus program acts like what you're trying to defend against, are they really an anti-virus program? Avoid them, unless you want the prices to MORE THAN double and to be billed for product to which you did not subscribe.

No matter what $25 or $35 deal you get for 1 year with 5 devices for total protection antivirus internet etc. YOU WILL BE CHARGED $95 upon yearly renewal. It took me chatting 3 x to them, and each time they said they would send me an email and they would follow up with reply. NOPE! I had to chat with them 3x and now it was 7 days since they took my money. Finally said they would issue a refund, and I would get it back in 5 days. SO a total of 12 days. They are very irresponsible with refunds. And since they are not based in the USA you can't do much. Bitdefender is a good virus malware program but buy it on eBay or Amazon without subscription renewal. Without warning $95 was missing from account. No courtesy email, nothing.

This is one of the worst nightmare piece of antivirus software we have ever purchased.

Stick with the facts (06-May-22). I have email Bitdefender about payment and change to 4 company's account details. I got advice to send through details which was already include into the email send (auto response likely) I have used more than one email to get little to no service. I waited 2 weeks for a response only to find that they request order details which as already include in the email send. I was unable to renew after 2 weeks of emails, some emails just got response that request was complete with no action taken by Bitdefender support. Be warned. (I a Bitdefender client for the last 8 year and have never experience this lack of service in my life) I work in the IT Department.

The Internet Security platform is solid and usually functions as designed. HOWEVER, when problems arise, getting anything but 20 min hold times and disconnections from customer service is the norm. After being on hold for the third time for 18 minutes and being cut off again, and after dealing with contact screens that simply freeze and activation login links that eternally state that the `server could not be reached', we spent just under two hours attempting to reinstall the program. Not sure about anyone else, but when a product fails to operate as hyped and requires hours of end-user effort to get it back up and working, it makes me want to bill the seller for those wasted hours.

I picked up Bitdefender when my router was having an issue with some sort of worm, to make sure nothing from that got into my files. Since then, I have been bombarded with pop-up after pop-up, pings and alerts for hypothetical problems I could have, and the software I should buy to prevent it. 2-4x a day this thing will advertise a service, the window appearing in front of whatever I'm doing, to sell me more of itself. I regret ever spending money on Bitdefender. Do not buy this malware disguised as protection for your computer. I haven't used the mobile app, but I can't imagine it's any less intrusive.

I tend to evaluate new products for my desktop especially when they're not FREE. The BitDefender product looked like a great product for Virus protection so I bought into it. The company also had a number of other products they wanted me to purchase, but I declined not knowing they would subsequently hit me up with daily popups for those same products. If I knew I was going to have to tolerate these daily annoyances I would have selected a different product. I will NOT renew my license to use BitDefender when my 1-year license expires.

The Bitdefender software crashed my laptop. I was no longer able to access public access files. Even after uninstalling the software on both systems (Mac 2021 MacBook Pro and a 2020 iMac), I still cannot access anything on my iMac. I have found remnants of their software in various areas. Deleting that has still not fixed the issue. Tech support has been worthless and with a bad attitude as well. I have yet to find a way to leave a review on THEIR website. I will now have to reformat my hard drive and do a complete reinstall of the Macros as well as my programs and data in order to resolve this issue. What a nightmare!!! DO NOT BUY THIS SOFTWARE!!

I had the standard 3 licence Bitdefender and then realized that it only covered Windows devices so I asked them to upgrade so I could cover my Samsung devices and I would pay the difference. They said no. Even after making a request higher up. I am amazed they they care so little for their customers. They make no effort to make sure that they are getting the best product for their needs.

I have used Bitdefender for years and had a good experience over time. The past December, one of my email accounts, phone, and bank accounts got hacked. I was notified via email by the bank that changes were being made. My wife informed me that my number showed a different number when I called her. My passwords stopped working for an email account that I use regularly. I immediately called customer service about what I needed to do, and I was asked, "What would you like for us to do?" I was confused. They gave no advice and told me there was nothing they could do for me if I got hacked. I thought that was their specialty. Customer service was very short with me, and then we hung up. I expected warnings and alarms to go off when this nightmare first started. Instead, I got a shoulder shrug.

I’ve used Bitdefender for over 3 years but this time will be my last renewal. I’m not a IT professional so I have no idea about its performance. However, the popup notifications (“Suspicious connection blocked”) are really annoying. They keep appearing at the right corner, preventing me from typing in another app. If I want to type again, I have to use the mouse to click on the windows I am working with. I tried to stop it but failed. I wrote to Bitdefender years ago but till now no improvements for this. They seem not to care about their customers’ feedback. If you don’t want to be annoyed like me, do not use Bitdefender Total Security.

Was trying to set up printer and thought there was a conflict with Bitdefender and my computer as the vpn pop up kept coming up and then it would cancel the printer driver download. So I uninstalled bitdefender and lo and behold I got the printer installed. So went to reinstall and would not work. Tried customer service and they were no help at all. Told me someone would call back in 48 hours. Very poor customer service and to be honest this software has so many pop ups that are very annoying that I was not going to continue using anyway.