Bitdefender Reviews

They failed instaling spam in my discord account on my iphone. It spreaded all my premium subscription channels and I am losing subscription benefits because of poor antivirus, it seems lots of companies providing fake reviews for them.

This is by far the most difficult software to install and activate. After 2- 1 hour calls with customer service, I requested a refund. 4 days of working on install and no resolution. I have never been so frustrated with software support as I am with Bitdefender.

I was having trouble with logging in with 2fa as I had forgotten to change my old email so I was unable to get my code to complete logging in. I wanted to update all my information but had no way of doing it without logging in so I contact support. Twice in two days I had the same conversation with two different reps on my issue. The first was someone named George. He was supposed to switch my account to my new email and send me an email with all I needed to get it done. The email was never received. The second conversation was with Deborah whom I explained several times why I was not able to log in then not ten minutes later asked me again why I could not connect then disconnected me when I asked if I was speaking to the same person. I was trying my best to be polite but really.

I set Bitdefender to renew via credit card. They subcontract their invoicing to 2checkout. On the renewal date, 2checkout submitted the renewal charge but also several charges for $0.00, which triggered a fraud alert, so a hold was placed on the card and it couldn't be used. Took several hours on the phone to resolve.

I purchased Bitdefender Ultimate Security several months ago. Not only did they just renew my subscription, my computer and cell were hacked and everything is messed up and I can access many sites, for instance I can't get into my Amazon account, a different account shows up under my name. I wanted to return an item and it shows I haven't ordered anything in 2024,23,22 etc. It did not provide the security that the subscription said it would.

Bought a 3-year family pack only to have them replace the only feature for which I bought their product (Wallet) for a separate pay product (password manager). I still had over 2 years left on licenses. Seems an illegal practice, but they reserve the right to change whatever they want whenever they want, so their license agreement is worthless. I am uninstalling early (still have approx. 3/4 year left) and FOREVER. As a corporate and industrial cybersecurity professional I have been and will continue to INFLUENCE everybody I ever interact with that this company MUST BE AVOIDED AND FOR THEM TO SPREAD THE WORD.

I went to cancel my subscription before it renews, and during the automated process my reason was "Too Expensive". I was then offered the option to renew it for only $54 for the year. I accepted this offer and made the payment... but I was charged the FULL $99 + tax instead of the special offer of $54!!! I contacted customer support and they said they need to escalate this to a different department and I MAY hear back from them today.... This is TOTALLY UNACCEPTABLE, and now I am done with this company forever! I am going to call the bank and initiate a charge-back.

The UI is poor, but that's ok. The app hasn't found one virus, but that's ok. When I tried to cancel my auto renewal Bitdefender couldn't find any of my info. Their solution was a screen shot of the purchase, or I could sent them my CC info by email! Email my CC info, from a security app! Big surprise they can't find my info now. They email me ads every week, but they can't find my info?

I just purchased Bitdefender download. Received the activation code via email. Message says it's an invalid code. Cannot reach them by phone They already charged my credit card for a fake or used code.

Bitdefender betrayed my trust. I don't feel safe; they have all my personal info and CC numbers.... I do not want your services. Return my money. You just keep charging....94.99 -59.99 -49.99... They know most of us do not have the time to track, call and dispute the charges, and credit card companies only accept dispute for 60 days. I spent hours to call my CC, then CC processing company then Bitdefender....I did not get any results. I could only dispute 29 dollar.... Shame on you Bitdefender. I need to buy another software to protect me from you....

The product itself is probably fine. I had it for a year and didn't want to renew because of the constant pop ups they sent every day trying to sell me other products. After a lot of work I was able to cancel and the gentleman explained he could get rid of the pop ups. I cancelled and they sent me a half off email so I renewed for a second year. I started calling them to get rid of the pop ups. Long waits for a Bitdefender rep to get to the phone. I explained what I wanted and the rep hung up. The only thing that is easy to do is buy more product. They are very good at that. Sooo, if you want to be spammed to death, have long waits on the phone and get hung up on, go for it. They are a pain in the butt.

This app has been a constant source of problems. Several sites don't work properly, including Microsoft Outlook mail. They don't seem to be properly testing this app before making changes to it, and that creates chaos. No one to call if you have a problem; everything is through email. Rather than them actually solving a problem, they send lengthy, confusing articles for you to DIY. They expect you to do their job.

Tried to cancel and they offer you 50% instead of a full refund. The product was never installed on my machines. This is nothing but a scam. Reported them to PayPal and will seek legal action NEVER do business with a scam artist like this.

The service is great and they have definitely worked on customer service in the last few years. It used to be impossible to contact anyone there but now it takes 15 minutes which I appreciate talking to a human, sorry just wanted to add that I think it extremely important myself. I have 32Gbs of RAM, a 3090 Nvidia, and a 11th Gen Intel(R) Core(TM) i9-11900KF at 3.50GHz 3.40 GHz. So I have a beefy computer and it uses about 20% of my ram and 5% of my CPU so if you have a computer from 6-8 years ago this program isn't going to work for you unless the only thing you're doing is googling. I also says make sure you turn off auto-renewal or they will auto-recharge you. Overall if you have a newish computer Bitdefender ranks the best at its job to protect your computer with human customer service.

I have always loved and backed this product, but not anymore. Not worth the money, even with the most modern PC or Laptop. You will need a huge amount of RAM to run it without it taking the majority of your system resources. These Influencers on social media and YouTube are paid agents, that do not give you the truth. NOT WORTH THE EXTREME AMOUNT OF MONEY.

I signed up a 4-year contract, but after 2 years, they withdrew the money saying that I had to renew the contract. Phone cannot be connect. After really wasting time and energy, luckily getting connected and complaining, the service stopped. I got a refund later....Is this legit or a scam?

Keeps disconnecting me on my android S22 Ultra. On my desktop windows 10 and 11, keeps blocking all my games from connecting to multiplayer. It is not completely anonymous. I bought 1 year subscription and I have not used it after 1 week. Split tunnel does not work, allowed program feature does not work. Trying to watch netflix from a different region? It does not work either. I would never purchase their overpriced VPN service ever again.

I hated this software, it's basically adding popups like 14 a day even when you're not browsing, constantly trying to sell you more stuff. They also did a auto renew, that I did not approved (no refund).

When it works, product is very good. But from October 2022 stop working. Service and tech department helpful and apologetic, but can not do anything. Offered free six month, of something that do not work at all. Never in my life I had a program, that I paid for, that end up waste of money. And obviously, no one want to give me money back. Made me stop believing in good reviews.

I am so annoyed with Bitdefender. Before purchasing, lots of reviews said it was good for Windows machines and that it rated highly. What they all conveniently failed to mention is how much it bogged down a Windows computer. So much so that my everyday tasks became daunting, time-consuming and inefficient. I emailed them. The reps - who can't really do much because it's a fundamental problem with the fundamental product - were cordial and kind enough. The product simply does not do a good job at balancing security with computer efficiency. And YES, I did un-toggle many of the features, but no difference in performance occurred. Bitdefender is one of the few purchases in my life that I have made only to later regret.

Bitdefender Anit-Virus functions as well as comparable anti-viruses. Nothing exceptional. It is support that is lacking in this company. Auto-generated emails are only useful if they pertain to the situation at hand. Bitdefender auto emails contain erroneous information in which one can only ascertain their true intent, if having knowledge of the procedures of this company. Much time I have wasted contacting this company to straighten out their messes caused by auto-generated emails.

NO STAR - Zero Review. Notified that my 2 year/10PC subscription expired today (it actually has 449 days left) and BD disabled all services. All machines unprotected now and no response from BD CS. I have been using this software for over 11 years and EVERY subscription has had issues. They conveniently delete your 'payments' from their central app and you have to work through your bank to find the payment to them. This often takes weeks, while your systems are idled. They conveniently delete previous subscription data (date/amount/id code) thereby erasing your renewal/paid subscription from their system - YOU have to prove you purchased their software from them.

These password changes and the 2 verify is just ridiculous. Tech support sucks, uninstalling the thing sucks. I don't know if I'll ever get this thing uninstalled, let alone get them off of the annual recharge of my cc. I will just cancel the dam cc if I have to.

I am a majorly ticked off customer. Just got pinged for $151.00 by these jerks. Checked and they have me subscribed for three different versions of Bitdefender in a two person home. Checked my records and they charged me an additional $49.00 last year. They warned me my subscription was expiring. I believed them, because I "opted out of auto-renew." I even discussed the matter over the phone. OBVIOUSLY, the only way to opt out of Bitdefender is to treat them like an attack on your card and cancel it. When a virus program acts like what you're trying to defend against, are they really an anti-virus program? Avoid them, unless you want the prices to MORE THAN double and to be billed for product to which you did not subscribe.

No matter what $25 or $35 deal you get for 1 year with 5 devices for total protection antivirus internet etc. YOU WILL BE CHARGED $95 upon yearly renewal. It took me chatting 3 x to them, and each time they said they would send me an email and they would follow up with reply. NOPE! I had to chat with them 3x and now it was 7 days since they took my money. Finally said they would issue a refund, and I would get it back in 5 days. SO a total of 12 days. They are very irresponsible with refunds. And since they are not based in the USA you can't do much. Bitdefender is a good virus malware program but buy it on eBay or Amazon without subscription renewal. Without warning $95 was missing from account. No courtesy email, nothing.

This is one of the worst nightmare piece of antivirus software we have ever purchased.

Stick with the facts (06-May-22). I have email Bitdefender about payment and change to 4 company's account details. I got advice to send through details which was already include into the email send (auto response likely) I have used more than one email to get little to no service. I waited 2 weeks for a response only to find that they request order details which as already include in the email send. I was unable to renew after 2 weeks of emails, some emails just got response that request was complete with no action taken by Bitdefender support. Be warned. (I a Bitdefender client for the last 8 year and have never experience this lack of service in my life) I work in the IT Department.

The Internet Security platform is solid and usually functions as designed. HOWEVER, when problems arise, getting anything but 20 min hold times and disconnections from customer service is the norm. After being on hold for the third time for 18 minutes and being cut off again, and after dealing with contact screens that simply freeze and activation login links that eternally state that the `server could not be reached', we spent just under two hours attempting to reinstall the program. Not sure about anyone else, but when a product fails to operate as hyped and requires hours of end-user effort to get it back up and working, it makes me want to bill the seller for those wasted hours.

I picked up Bitdefender when my router was having an issue with some sort of worm, to make sure nothing from that got into my files. Since then, I have been bombarded with pop-up after pop-up, pings and alerts for hypothetical problems I could have, and the software I should buy to prevent it. 2-4x a day this thing will advertise a service, the window appearing in front of whatever I'm doing, to sell me more of itself. I regret ever spending money on Bitdefender. Do not buy this malware disguised as protection for your computer. I haven't used the mobile app, but I can't imagine it's any less intrusive.

I tend to evaluate new products for my desktop especially when they're not FREE. The BitDefender product looked like a great product for Virus protection so I bought into it. The company also had a number of other products they wanted me to purchase, but I declined not knowing they would subsequently hit me up with daily popups for those same products. If I knew I was going to have to tolerate these daily annoyances I would have selected a different product. I will NOT renew my license to use BitDefender when my 1-year license expires.

The Bitdefender software crashed my laptop. I was no longer able to access public access files. Even after uninstalling the software on both systems (Mac 2021 MacBook Pro and a 2020 iMac), I still cannot access anything on my iMac. I have found remnants of their software in various areas. Deleting that has still not fixed the issue. Tech support has been worthless and with a bad attitude as well. I have yet to find a way to leave a review on THEIR website. I will now have to reformat my hard drive and do a complete reinstall of the Macros as well as my programs and data in order to resolve this issue. What a nightmare!!! DO NOT BUY THIS SOFTWARE!!

I had the standard 3 licence Bitdefender and then realized that it only covered Windows devices so I asked them to upgrade so I could cover my Samsung devices and I would pay the difference. They said no. Even after making a request higher up. I am amazed they they care so little for their customers. They make no effort to make sure that they are getting the best product for their needs.

I have used Bitdefender for years and had a good experience over time. The past December, one of my email accounts, phone, and bank accounts got hacked. I was notified via email by the bank that changes were being made. My wife informed me that my number showed a different number when I called her. My passwords stopped working for an email account that I use regularly. I immediately called customer service about what I needed to do, and I was asked, "What would you like for us to do?" I was confused. They gave no advice and told me there was nothing they could do for me if I got hacked. I thought that was their specialty. Customer service was very short with me, and then we hung up. I expected warnings and alarms to go off when this nightmare first started. Instead, I got a shoulder shrug.

I’ve used Bitdefender for over 3 years but this time will be my last renewal. I’m not a IT professional so I have no idea about its performance. However, the popup notifications (“Suspicious connection blocked”) are really annoying. They keep appearing at the right corner, preventing me from typing in another app. If I want to type again, I have to use the mouse to click on the windows I am working with. I tried to stop it but failed. I wrote to Bitdefender years ago but till now no improvements for this. They seem not to care about their customers’ feedback. If you don’t want to be annoyed like me, do not use Bitdefender Total Security.

Was trying to set up printer and thought there was a conflict with Bitdefender and my computer as the vpn pop up kept coming up and then it would cancel the printer driver download. So I uninstalled bitdefender and lo and behold I got the printer installed. So went to reinstall and would not work. Tried customer service and they were no help at all. Told me someone would call back in 48 hours. Very poor customer service and to be honest this software has so many pop ups that are very annoying that I was not going to continue using anyway.

I have an Orbi internet router and make a purchased an internet security Armor pro through Netgear Orbi app which owned by Bitdefender. By that time I activated the wrong Orbi router which I previously owned and requested Netgear to fix the problem so I could activate to my current Orbi router. The process took over a month and Netgear can’t solve the problem therefore pointing to Bitdefender. I contacted Bitdender and asked them to solve the issue. The process took over month again and still Bitdefender can’t solve it pointing to Netgear. I contact them back and forth but they blame other side. Finally I asked Bitdefender to remove the current security Armor pro then send me a different activation code or refund my money but they refused. Netgear and Bitdefender pointing finger at each other making me hanging in the middle without solution.

I purchased this product in late 2020 for $29. It was automatically renewed two days ago for $94. That's not illegal, it's just brain-dead marketing. Is it a good product? Yes. Can you find similarly good products for much less money? Yes. I will be severing the "subscription" through my PayPal account and I'll be looking for another product at the end of the term.

After almost a year using BD, I got the renew email. I simply called support (early morning) and told them I no longer needed the software. On the renew day, they charged me anyway so I sent an email AND called and told the support person about my previous contact with them. I was nice and told them I wanted a full refund of $64.98.

I received an email from BitDefender to renew my subscription, I followed the link provided and clicked on their renew button after my card was accepted I was taken to a new subscription page. I immediately sent an email to the link provided, and got a quick response from a 3rd billing party saying my email was being forewarned to BitDefender. After 3 full business days I contacted the credit card company to dispute the charge. I will never use BitDefender again.

I called four times to resolve a problem with the VPN, and each time I was put on hold and then disconnected. The last time I gave the support person my phone number in case it happened again. It did and he never called back. Also tried their email support service but could never send it out regardless of the browser I used. Again, truly awful customer service.

This is an adware product. It will spam you continuously with its offerings. You could be in the middle of a presentation and you'll get a spam notification popup advertising some pointless upgrade from Bitdefender. It's absolutely not an appropriate product for professional use. Their product also auto-renews at twice the price you originally paid. From what I've read, most InfoSec professionals recommend just using Windows Defender, included with Windows for free, adding uBlock Origin, and scanning any suspicious files with Virus Total. I haven't seen Bitdefender mentioned in any real recommendations.

They emailed me on July 15, 2021 to renew my subscription which I did through Paypal for $96.06. On July 19, 2021 they billed my paypal account again for the same subscription and charged me $160.11. When I complained, they didn't want to refund one of the charges. They wanted to extend the subscription through 2023. They said I enrolled in their automatic renewal. (What?) I can't do business with a company that pulls a fast one over on me. I'll take my business (and money) to a company with legitimate practices. I am contesting the charges with paypal and am closing my paypal account as a result of this. Bitdefender is trying to make me an offer I can't refuse or cancel.

Don't do it! I purchased Bitdefender anti-virus and within one week their program made it impossible for me to delete files, and it made it impossible to move files from one location to another location. It blocked me from navigating files and told me that I am not authorized to move a file. I used admin and all kinds of tricks to override their prohibition, until I finally gave up. I had to install another anti-virus software (free by the way) to force delete their garbage from my computer. I lost the files that bitdefender changed and made impossible to open or use. I don't remember how I finally got rid of bitdefender from my computer but it's gone... Almost.

This may be an OK anti-virus but it is not compatible with all software. I have a small CNC program I need for my business. Every change in Bitdefender blocks it from running again. I have to uninstall Bitdefender from my computer to use my software and then reinstall. A total waste of time. Their tech support is entirely robot run and cannot address any specific issues. It only generates a stream of useless, generic, time wasting suggestions. Tech support is terrible you cannot deal with a human being. When I first started using Bitdefender they were a smaller company and could actually provide support. Not anymore. If they cannot solve this problem in the next few days I will get a refund and use another product.

I went to their website in good faith to pay for and download the Anti-Virus Software. After paying for the one year subscription I was shocked to see I was purposely locked into a webpage with no escape by this company. Their goal here after confirming your purchase is not offer you the download or any information what-so-ever. They purposely do not give you a way to leave the page short of shutting down Google altogether. This is because they offer you a $29 fee to automatically install the Virus Software for you. They make it purposely vague so you think you may have already paid and all you have to do is click that $29 since it is the only place on the screen you can click.

My Bitdefender annual subscription auto-renewed with absolutely no notice. It's also impossible to turn off auto-renewal in your account. So, I called them to cancel auto-renew and I was put on hold indefinitely until I finally became frustrated enough to hang up. I've had to call my bank to dispute the charge. I've also had my bank block any further charges from this company. I will not be doing business with them again.

Bitdefender was easy to install and has been very efficient from the start. Each day I get a short message that all is well with my antivirus and I don't need to take any further action. I haven't had any issues with computer slow down or interference. Bitdefender seems to be catching any viruses and dealing with them before I notice. This is my first year with Bitdefender and it's been a very positive experience.

Used Bitdefender for years but lately I've given up on them improving anything. Box2 subscription which is cloud service costs more than Netgear armor which is basically same experience of protection..Why? They removed vault options without notification making me decrypt GB of data manually with program, removed VPN to its own app which is buggy and crashes or has connect issues. Hotspot shield used by others don't have this issue. It basically seems to sit on pc and that's about it, it did not detect my camera or mic was being used by chrome or dells pc doctor. It misses accurately if devices are actually ok or not via cloud service with box 2, box was always crashing, resets needed, you name it. It's probably why they don't sell them anymore right now. I actually showed them once it was routing traffic to VA and using AWS cloud services basically leaking out its own encrypted channel.

Bitdefender refuses to renew my Box subscription unless I provide their payment processor 2CHECKOUT a faxed photo copy of credit card and photo ID. Hundreds of dollars on worthless system. Been a Bitdefender customer for years. You have to question the competence and integrity of a company that can’t process credit cards. Submitted 3 different cards, after the rejections called all 3 banks to see if there was a problem, banks said no problem on their end. Bitdefender essentially denying me access to a system I purchased in good faith and been using for years. Spend your money on Norton or some other reputable company!

Bitdefender's heuristic scanning results in false positives against legitimate software, which is not unusual. What is unusual is that it also stomps .DAT files accessed by that software. This results in corruption of Pervasive/Actian/Btrieve database files resulting in massive record loss and the need to repair or replace the .DAT files.

Worst company that I have ever dealt with. I have sent them several emails trying to cancel my order and receive a rebate but no replies. Their response has been actually zero and I am so frustrated with them.

Waste of $$, ridiculous anti-intuitive software...after wasting a few hours trying to troubleshoot, it finally became more worthwhile to delete from all my machines, accept the "ripped off" feeling for paying for software that's unusable, and finding intuitive software that doesn't make me sign-in every time I reboot my computer, only to be told "servers unavailable."

I tried using Bitdefender a little more than a year ago but had to uninstall it within a short period of time due to all the popups it was creating. So I paid for it yet quickly decided it was unsatisfactory for me. Last month I got a charge on my credit card from Bitfender for $95.95. What a shock! When logged into the Bitdefender account I could not find a customer service number to call and could not find any way to unsubscribe so I had to set up a dispute with my credit card. I did not know that paying for it once meant it would annually renew...Such a big disappointment all around.

I recently purchased a 5 user license for my wife and my android and windows machines. I've used Symantec and TotalAV for years and years. I am a savvy Microsoft user having used Microsoft products starting with DOS 2.0. I've seen and worked with the lot ever since... I am a systems engineer and have programmed Microsoft products for many many years, so I should know what I'm doing. I have certification and experience using Microsoft products. I recently retired from Duke Medicine as Senior IT Architect Active Directory responsible for 120,000 user accounts, over 200k User groups and over 600k other misc objects, applications and medical appliances and computers and servers.

I saw Bitdefender listed over and over as the best of the best in terms of security quality and with the Black Friday sale price being just $15 for a year I thought it was a perfect choice. However after downloading it the popup spam began. It constantly throws ads at you for its vpn, profile, and safepay services (I have my own vpn already and have no interest in the others), while I'm busy doing other things and every time I open my computer. They are not made easy to switch off, I had to look up a guide on how to do it, and even after turning them OFF I still get a few.

My Safari homepage kept being changed to Yahoo.com. I figured it was time to get virus protection, although I'd bought a Mac because those I know who have one told me I wouldn't need it. So, after researching software to help protect my Mac, I decided on Bitdefender. The problems started when they charged me twice for the same product. I contacted them and ask them to refund one of the charges; they offered me two years instead of the refund. I accepted.

I purchased Bitdefender for 2020. I was very disappointed with the service especially how much the vpn slowed my computer. I was going to choose another company when my service ended. To my surprise bitdefender automatically renewed without my permission or authorization. I have been trying unsuccessfully through PayPal and bitdefender to get this canceled and get a refund. Do not buy this product unless you want to do business with a security company who ends up stealing your money and refuses to quickly refund it. They should never ever have the kind of access to paypal account. As far as I am concerned they are no different to a thug who robs you on the street. In fact they are worse because they have paypal backing them up to keep your money even after they are caught.

Last year I got Bitdefender for my Mac, I remember turning off Autorenewal, because they charged me double the amount they offered total security for on Black Friday. I thought I was safe this year. So this year I got Bitdefender Total Security at a good price from Best Buy, $20 for a two year license. I redeemed my authorization code and registered the 2 year license which expires at the end of 2022 with Bitdefender. My Subscription Tab on the Bitdefender Central Website showed the Bitdefender license was accepted by bitdefender and I was all set for 2 years. Everything worked, and I was very pleased with this great deal.

I have never had a worse experience. When I first tried to use the banking app nothing worked right. I complained about it and they said they were working on it. That was a couple of months ago and now it appears to be gone from the program as I can't find it. I never heard anything back from them. Great customer relations right? If it doesn't work right, remove it. Next is the suspicious connection or suspicious link warnings. They're EVERYWHERE. They come up so often on sites I know are fine that I just ignore them. I have to wonder if anyone in this company ever graduated from college.

After the installation of the current Bitdefender Total Security Update, my Bitdefender "data vaults" - and thus all of my relevant data - are no longer accessible, even though you have given assurances. According to your commitment, "Customers with subscriptions to Bitdefender Total Security 2020, Bitdefender Internet Security 2020, Bitdefender Antivirus Plus 2020 and earlier versions can continue to use these features indefinitely as long as they wish to use their current versions."

Huge red flags go up with this company based in Romania. I cancelled the auto renew months ago and received emails stating that they were going to renew. I got online to cancel that again and they have made it virtually impossible! There is no button to click nor does the page come up when you click to modify; it's a blank screen. I decided not to renew with them because I am irritated with all the popups I've had to endure with their service. Incessant popups asking me if I was at home or in the office; what difference does it make! The security was adequate but the VPN was iffy. It rarely reconnected on its own even though I had my settings for it to do so.

Back in the day I used to think that the internet was more of a reliable help than disappointing hindrance. but in the end, all sites on the internet give themselves up to what they really are, greedy! it's all about how much other companies are willing to pay for a "kind" review. In this case, Bitdefender. I have been using Bitdefender for 8 months now after purchasing a one year subscription. So I have actually USED it, and they are NOT paying me, I paid them. It has annoying pop-up notifications (constantly) that cannot be turned off! I talked to them about it via live chat, and they actually told me to make an allowance for each individual site that had a threat notification and this would make it go away, I KID YOU NOT!

Whilst I had an up to date subscription, my PC became infected. PC would no longer boot up. Toll it to local repair shop and paid for repair. Was offered a “guarantee” it would never happen again and 3 months free subscription. Hmmmm. To say I lacked confidence would be an understatement. Have moved to another provider.

Look where this company is located - Romania. That should be concerning in itself. Admittedly, I didn’t research that until recently. The virus protection really slowed down my system the year I used it, even though I have very little on my computer. The worst thing is the constant emails at the end of your subscription - renew, stupid crap about “password day”, on and on. The unsubscribe link in any email I received went to a shopping cart! I have tried several times, from different mail views. And, these are technical people we are to trust with our systems? When you get a hold of them online, expect it to take a while for each and every response to a sentence. Perhaps, there is only one customer service rep, but customers should be informed of that, if the case.

I purchased Bitdefender internet security 2020, for my windows 10 based systems. Despite repeated install and uninstall procedures, it did could not finish initial configuration process. The repeated emails to the company returned with machine generated ticket numbers, but no one helped me out. Live customer care chats were also inconclusive. I ultimately decided to downgrade from Win 10 to Win 8, and succeeded to install it. I failed to install even on windows 7. Post-sale support is unsatisfactory. I was asked to provide technical logs of my machine, which an average user like me cannot do. The company should make their software user friendly and check for bugs.

Works fairly transparently, and seems to be faster than many I have used in the past, such as AVG, Avast and Norton. A close second for me would have been Comodo, which is also fairly fast, but takes up more resources when scanning.

I have included many diversified Antivirus software during 24 past years (while also being an IT Computer Programmer). All other AntiVirus companies are also & repetitively including advertisements with something else for occasionally popping-up to purchase. But I have not at all seen any advertisement within Free BitDefender Antivirus, and clearly describing if a specified website or software when being blocked.

Some parts of the Bitdefender are confusing. I do not understand the VPN. And the payment part of it is too confusing for me to understand. It takes me to a different area that I really do not understand. It seems to be keeping my computer clean from viruses. I do a full scan every evening. We are using this one since it was rated really well.

The anti-virus is silent, it does its job without bothering me. Due to the good name of the company I can feel safe using my PC, and not thinking too much about security. Never had a problem with it. The setup was easy, no hidden check-boxes that are ticked by default and install unwanted software. Just great!

BitDefender works fine on my laptop and gets the job done. The price for BitDefender is fine also. The only issue is that I have encountered with it has slowed down my laptop. Other than that it's fine.

After a extensive search for antivirus software 15 years and reading about the software programs out there. I decided on Bitdefender. I have been very very pleased with the software and their technical support. They are right there to solve any problem immediately. 5 stars on everything about the company.

This is the best anti-virus program I had in a long time. It performs really well. Great customer service. Even their free software is awesome. I am sure you will like it. Thank you! I tried various companies that were constantly asking you to upgrade for more money of course.

On the pc it is as good as any competitor. On smartphones it could operate more seamlessly. Ie when the phone restarts or powers on, Bitdefender should also start working. However, whomever is the manufacturer of your cell phone probably has their own proprietary software running in the background that for whatever reason, blocks this from initializing at the point when the phone is restarted or powered on.

I feel much more confident in the safety of my work. The quick SCAN, the SAFEPAY feature, and the VPN, SCREAM safe!! Several times it has rejected possible virulent intrusions into my system & advised immediately to take appropriate action.

Of course I would like it to be cheaper....who wouldn't. You do get what you pay for though. This IS the best. After 2-3 years of using BitDefender I am happy to say that I have had NO problems.

I made the mistake of buying a two year deal with this company. After changing e-mails, I was unable to add it to my phone. Customer service was slow to respond with generic responses which were unhelpful. They even told me to return to the store from where I bought the product to update my e-mail! In the meantime, I found a virus on my CPU which was never detected by the software. My desktop was not responding correctly and I managed to find and remove it myself. I was also able to confirm the virus came thru while BitDefender was installed. Nearly all other AV's I have been pleased with. Steer clear of this one!

I have been using Bitdefender Antivirus for MAC for over four years. I didn't have any issues since I installed. However, I'm a graphic designer that works with Adobe Softwares on a daily bases. A few months ago, I started having issues saving my PDFs. Every time I tried to save or save as a PDF in Acrobat a message of Read-only would come, after a LOT of digging and troubleshooting with Apple and Adobe, we find that the issue was Bitdefender plug-in for Safe file and exactly with Acrobat Professional.

I searched the internet for a way to stop auto-renewal - but was unsuccessful to find the process. I contacted customer service to assist me, but just got automated responses that it will take some time. After the auto renewal - I finally got a message that auto-renewal was canceled for my 2020 product. I was unsuccessful to stop the renewal, and to date - unsuccessful getting a response about a refund. Interesting their website states to go through them instead of doing a credit card charge-back. They CLAIM you will get a refund faster through customer service. I wish I did a search here before stupidly initially buying their product.

This company believes in ripping off their customers by enrolling them in duplicates of the same service and they refuse refunds based on their 30-day policy. It is absolutely unacceptable that a technology (!!!!) company does not have fail-safes set up in their account enrollment to check if you have existing services, *especially* for the same email address! Furthermore, it's completely ridiculous to deny any wrongdoing in this situation - as if they can't understand why someone could possibly have a duplicate subscription. Duplicate accounts are extremely common these days, and most companies have ways to solve this issue that is amenable to the customer.

Slowed computer to a crawl so I uninstalled and cancel subscription in Bitdefender central. However they still auto renewed my subscription through Paypal anyway without any prior notice. Requested a refund but just got runaround for the last month and no sign of a refund. Doubt I ever will. This company are scammers. Avoid at all cost.

I bought Bitdefender for Mac which I purchased on Dec. 20, 2019 for $29.99. I was not satisfied with the software, it did not prevent Bing redirect, so I uninstalled it and requested a refund in writing on 3 occasions: Dec. 30, 2019; Jan. 4, 2020; and Jan 6, 2020. Their ONLY response me was an e-mail from offering me 3 free months of service. Why would I want 3 months of a product which does not meet my needs? On Jan. 7th I filed a dispute with PayPal and the SAME DAY I received an email from Bitdefender that they could not issue me a refund BECAUSE I filed a dispute. PayPal denied my dispute and now the 30 days "refund" period has expired. I feel this company gave me the run around so that the 30 day refund period would lapse. This is POOR BUSINESS. I am writing this in hopes that others do not do business with this company!

The product causes unrecoverable system crash on Macbook Pro. Bitdefender support was not capable of supporting the crash. Result was the need to completely reformat my computer and resulted in complete data loss. There are many threads on the Apple support website and other internet discussion forums that chronicle the same performance and experience. I contacted Bitdefender for only a prorata refund of my subscription. They refused.

They renewed my subscription and when I asked them for a refund they are giving me the run around trying to extend a program I no longer need as my company is shut down. They are a sham and not to be in business with.

I have mailed them with complaints and have asked for a refund and they have been unresponsive. Finally just gave me the run around and no refund. The cost of this product is too high and they are constantly trying to sell upgrades to an already poor product. My computer runs slower with this product as well.

I cancelled the subscription the same day 12/8/19 it was charged on my credit card and requested a refund for this unwanted and unused subscription. 10 days, 2 online chats & 2 emails later, I still don't have a refund. Instead they sent me an email trying to discount the price, extend the subscription and give me a partial refund. I will have to go through my credit card if they don't refund me in the next day or so. I cannot recommend the customer service. Customer service gives the run around saying only sales department can issue refund, they are very busy etc.

I am simply getting tired of their poor beyond any limit, absolutely dumb technical service. They never were to resolve any issue I've addressed them by far within 2 years. Today right after I've found that my OSX application won't let me switch to the BD Central I gave them their last chance and gave up because of the highest level of negligence and stupidity they've shown. Do not recommend.

Very long story, I’ll cut to the chase, been a customer for years and years, sure, annoying with their firewall and their scripting for threat detection is a bit hit and miss, however I have an entire server type setup at home, laptops, computers, servers, iPads, iPhones, android gadgets.... You name it.... And before you immediately think I may be lax on passwords or any of the usual ‘common mistakes’ as a network administrator (many, many lifetimes ago), I have ALWAYS been right on top of it. Anyway. The ENTIRE SYSTEM, completely stripped, I've lost Terrabytes of data, every password in the house and electronic item has been changed, by the way, just malicious, or perhaps a challenge, I have no enemies....

The product works fine as far as I can tell. I got a renewal email for 1/2 price, so I took it. Instead of a confirmation, I got an email that something was left in my cart. This turned out to be untrue, but I did a duplicate renewal before checking. So, OK, fine, I have 2 years subscription for 1/2 price. Next, I got an email that the auto-renew had been canceled. Then, I got charged full price for another auto-renewal subscription. When I called customer service, he could do nothing. My advice: if you like the product, be very careful with your renewal! RK

Don't waste your time or your money with this useless Antivirus protection. It protects nothing. I had three PCs hit with Ransomware all the while this was supposed to protect them. It literally has in the settings ransomware listed as one of its protections as if to protect the PC. Luckily I had backup images of each PC. But less than a month later I was hit again... and again... and again. One PC hit 4 times for a total of 6 times all together. Their tech support was absolutely no help at all.

If you choose auto renewal, they will charge you 3 times the price - $95.99 and will not give your money back. You can buy the same product for as low as $29.99. Every time you call same 2 people answers the phone with broken English. Good luck to all of us with this company...

I contacted Bitdefender for a refund because I was charged twice. They refused to refund saying it had been more than 6 months! The overcharge was their fault... not mine!! I requested credit to my account since it was their error and have not received a response. Probably won't respond but I will post an update if they do!

I've been a Bitdefender subscriber for several years and recently selected the "Auto-Renew" option. What a mistake! I was just charge $95.39 for the Total Secure 2020 version. This is a SCAM!!! I can buy the same version from Amazon for $29.99. Even the Bitdefender website sells the version for $39.99. I called and talked to a manager and asked why their auto-renew is 3 times the cost of Amazon and he replied that Amazon is not a partner. So What??? He could not explain further. Also, I found out that Bitdefender is a Romanian company. I'll now be using PC Matic, which is USA made.

I installed Bitdefender and didn't realize it was why my computer wouldn't work. I did a factory reset and it worked well. Reinstalled bitdefender and it bogged down again. It would barely run at all. Bad software.

I paid and downloaded Bitdefender to get rid of a virus/malware which is quite known out there. Bitdefender did a scan and reported that my computer was clean! It has alerted me a few times about certain files wanting access to other files which is within Microsoft office on my computer, which makes no sense. I emailed them over a month ago and they haven't replied. I'm starting to think Bitdefender is a scam, so warning!!

I purchased Bit Defender for my son's laptop on Sept 3, 2019 based on (what was obviously paid for) high rankings by PC Magazine for their product and the reasonable price that was advertised -- $42. Once I purchased the product, however, I was informed that to download the product, I would have to pay an additional $32. WTF??

My computer was jacked up and I took it to a repair shop. Their description of the problem was exactly the following "Bitdefender installed 500 gh of files and corrupted Windows OS. The program definitely did not work seamlessly like computer protection should and was expensive. Also, their Tech Support is overseas and you can hardly understand them and they can hardly understand you

It's tough to tell if the software works. I can say in a year with three devices it has not caught or blocked any suspicious software, not sped up computer. It does require a large amount of CPU processing. The main complaint is pricing. It's a low price to begin, but it automatically sets up auto renewal, does not send a notice, and does not give any options to cancel. The renewal fee is three time more expensive. Trying to cancel but haven't been able to. If it feels like a scam...find something more credible.

Kills the ability to browse the web (!) and maintain connections. You REALLY need to do a search for: Webpages won’t load since installing Bitdefender. There are THOUSANDS of people who’ve been ‘protected’ from going online and browsing! I can’t even properly load saved webpages from my local drives! Customer support is slow and pretty much useless. DO NOT believe the hype of paid reviewers on this or any site. BiteDefender BITES.

Bitdefender doesn't actually detect online threats - it blocks EVERY URL and leaves it to the user to accept the risk. Even sites that have been added to the exclusion list sometimes keep getting blocked, causing the user to continue overriding the block. I had a paid subscription for a year before realizing that I was throwing money away. It also attempted to remove a very common Autodesk product from my computer.

I discontinued Bitdefender a year ago because it was glitchy and never updated properly. I disabled auto billing and discontinued the product. I just discovered I was auto billed $68CDN for a product that is no longer on my computer! Don't deal with this company. I think they are scam artists. I am NOT HAPPY.

A complete waste of time. I wanted to install this on an older system, so first it downloads the 400 mb file. Then it checks for softwares it needs to install and says I need to install IE10, okay, so I go ahead and install that however it resets the process so now I have to download again. No worries I am a patient man, then it installs and tells me to restart to finish installing. After I restart and it is installing, it gets stuck at 62% and says installation error, process rollback! So I'm at square 1 again. I decided to give it a third try (yes because I'm stupid I guess). It downloads the 400 mb file again, for the third time now, while I'm just hoping with fingers crossed that it works this time but what do you know! The installation failed again now for the third time.

A virus attacked my browser software and locked the screen up. I switched to my other browser and run a scan for virus contamination.... Bitdefender's scan showed no virus or other problems. All this time I had a screen locked up and unusable! Very unhappy with this product. Cancelled the service, and will never use again. I had this service only two months and when I asked for a refund, was refused. Very poor customer service.

Bitdefender Total Security is causing my laptop to lose connection to the internet. It happens after being connected fine for over an hour, and then it loses connection. I reported this 5 weeks ago to their support people. New support people reply to me after about 3 or 4 days… and most suggest updating the network card driver (even though I have done this weeks ago… and also told them) and just keep stringing me along with stupid suggestions instead of trying to sort the issue out. I have had to completely uninstall Bitdefender and at least my laptop does not lose connection to the internet. I am now searching for more reliable protection software. Terrible support. My Ticket number is **.

I've only used this for about a 3 weeks. Initially I liked it very much, process wise, I still like it. The problem is some malware which suddenly is on my computer that had not appeared with Norton. My issue at this point is a request for support from Bitdefender and all I have received is two emails in two days, stating they are reviewing my request. I bought another product to solve my issue, as I await for a response, if they do. Got deep discount on purchase, so I will consider, I got what I paid for.

I purchased a 1-year subscription to Bitdefender Total Security 2019 on October 8, 2018 based on the Ad comps. I had a difficult time installing the VPN and installing on more than one machine although I paid for the multiple subscription. As a result I cancelled the install and wrote Support. Support wrote back with information that did not resolve the problem. Several emails back and forth followed which left the situation unresolved. Finally I learned that I could call Romania for live support. Several more calls, no resolution, although one support rep said he would try and extend my service. Unfortunately his supervisor said he could not. I am left with six months on one machine and too frustrated to spend more time writing, and calling customer support.

They don't even respond to emails. I have been following with them from past 5 months. Yes you won't believe but they don't even look for emails. Only ticket is generated but there is no resolution and reply coming back. They don't have phone contact to reach them from India.

It work great for 3 years, BUT. This week got hit by Indian phone scam. It got past Bitdefender using "Teamviewer" probably through ONEDRIVE. Something very suspicious about how this happened. I tried reporting it to Bitdefender but it locked up on me while gathering info from PC.

Like other anti-virus companies, beware! First, they charge you for the anti-virus, then for drivers' updates and who knows what else. I got rid of AVG for this reason and I am now having the same problem with Bitdefender. They take advantage of people who are less technical and do not know the difference. Now Bitdefender was charging me for a remote installation from 'multiple platforms', which I do not need and I have only one laptop. You think you are getting the 'total protection', but it's the anti-virus plus and then something else. AVG was charging me another amount for a driver update. I left them to go with the other one and got the same issue.

First it took many attempts to download the product with the help of one of their techs. He had me close many other products that I had paid for in the past few months and years. Once it was loaded it slowed down the boot up time and also shutting down. Each time I turned on the computer it would take longer than the last time. Also Windows started having problems. When when I requested a refund it was a day before any response. Now each day they ask if I want more help to get the program working correctly. It always takes them around 24 hours to respond to any correspondences. After a week of this I just would like my refund.

So I use mostly my iPad and iPhone. I wanted to make all my devices secure including those. Purchased Bitdefender Total Security and when I ran into issues with my iPad called them. After telling them my device was acting erratic even blocking iTunes, the internet and my Nord VPN they said, "Oh we don’t protect your iOS devices like iPads and iPhones." Well I almost fell off my chair because I had spent the last year feeling very secure. So I clicked on my Bitdefender app and told the person it showed a green shield and a check mark with words protected in it and asked why it would tell me I was protected when I wasn’t? He had no answer for me - kept telling me they would send me an email. I asked what good an email was if they couldn’t protect my devices and remove any malware? Repeated, "Someone will email you."

Corrupt and unprofessional. Romanian Company took unauthorized funds from one account and failed to delivery on legitimate order out of another account. Called and wrote and no response for days. Had to report it as bank fraud. Be careful.

Great company until you have a problem. They are very unprofessional and have no responsible support staff. I believe it is a ** company. I had 17 threats come up after have problems with my browser. I started talking with them on Saturday. They say they are there 24 hours but really they do not work on anything over the weekend but fail to tell you that. I have called at least 15 times about follow up and always get the front office that knows nothing about what the back office is doing. Today is Wednesday. I have not used my computer in 6 days. I will have to wipe it since they have not been at all helpful. I am switching to Malwarebytes as that is the only antivirus Apple recommended.

Prefer without hesitation Panda Dome. It's very reliable and efficient with very low memory usage. Here is just one example. PANDA - Memory usage: 2.5-3.7 MB. BITDEFENDER - Memory usage: 150-340 MB. By the way, I had Bitdefender Antivirus Plus 2019. Within 2 months Bit destroyed 2 computers. How; The desktop froze, the icons and the taskbar disappeared and the computers didn't work. Great damage. Why; Bitdefender had infected my computers. This is Bitdefender, a dangerous antivirus with enormous use of memory and ZERO protection.

NEVER BUY BITDEFENDER! They deactivated my product after 4 months from purchase without reason and without any notification. I only realized that my Bitdefender Total Security that I bought with license for 1 year is not active. They said that they sent money back but I do not know to whom. I did not get them, I did not ask for chargeback. They do not communicate with me. They are Romanian frauds!

I purchased the Bitdefender Total Security 10-device license in Mar, 2019 for my family. Purchase and installation was easy, but that is where the pleasure ended. First of all, the Bitdefender applications for both mobile and PC are literally filled with click-bait offers for "additional services", although they are misleading to the user. When you open the app console, the first page you see is filled with menu options that LOOK like built-in features, but are, in reality additional purchase. The app also constantly notifies users that they are on an "Unsafe Wifi connection" and they need to "fix" this. This happens even when the Wifi is encrypted, password-protected, and MAC restricted. (There's nothing unsafe about that).

Had a refund for auto renew (as it reactivated by itself after update), after several weeks and 4 emails finally received it. But as, during that time, I have bought additional year from other seller (key), this key was also deactivated, naturally no refund. Sent more than 6 email explaining the situation, but they just forward my request to different managers.

I purchased Bitdefender for my computer on Oct. 39, 2018. To this date I still receive messages that I am unprotected. I have sent 6 emails to them. Their response is that they are looking into the problem. If I could give them zero stars I would. There is absolutely no service provided. Do not buy!!!

At this time, not able to install. I bought this item from eBay. The person that sell this Defender, sent me a password to get it install. I have been for the last week or more and no way to make it work. The way Bitdefender today no CD and instruction were ease to install. Please do not buy from Bitdefender. They do not back you. I did contact Bitdefender. They said, "Ask your seller for help." I guess I lost my money. Anyway I am trying to get my money from eBay, I know they never fail.

I installed Bitdefender internet security and the VPN. First, my computer is so slow, web pages time out. When I do a full scan, I always get an error and it never completes. When I tried to install the program on my second device, the link only went to a 14-day trial version. I emailed customer service. After 3 days, I got a "sorry for the delay" email. After 4 days - still no response! Don't understand why PC Mag gave it such a good rating. It stinks.

I have had this product installed for over two weeks. I replaced AVG Internet Security with Bitdefender Total Security and I am very pleased. Installation went flawlessly and support information answered all my questions. This product is rated high within the Industry and I highly recommend it.

NOT to be trusted. I purchased the total security product in 2018. In December it automatically renewed (which I was not aware of) and they advised that the renewal costs of £70 had been taken from my account by email. I noted that the cost was different from those quoted online and had also been discounted. I then proceeded to request a refund - as entitled. I was advised I could, but not before Bitdefender trying to sell me it at a discounted price. I then advised them that the account from which the money was taken was closed and therefore gave them an alternative one to return it to. I had not received the refund more than 7 days later allowing for the bank holidays. I contacted Bitdefender who advised that banks have been known to hold money. I knew this not to be true as I had already confirmed with the bank that it would be returned within 48 hrs to the sender when an account is closed.

Installed the program about 3 days ago. Since then I've experienced a massive decrease in PC speed and a increase in CPU usage. At one of my devices it even deleted my Outlook profile (pst) which prevented me from doing my work for an entire day. I'm at this very moment still trying to fix the ** it caused me. I would not recommend this program to anybody. I will not be using this for any of my devices. Anyone considering this should try any free software instead. I had fewer problems with Windows Defender. Don't waste your time!!!

I purchased the five computer antivirus protection in Dec. 2017 for one year. During that time it was only installed on three computers, one computer crashed and replaced computer, IT tech uninstalled program on another computer and the third computer was also was replaced. Bitdefender was not reinstalled and hasn't been in use for about six months.

After not getting far with the installation on my PC and Smartphone I wrote the following email to Support: "I have purchased a 5 device Bitdefender Antivirus Plus on 6 Jan 2019. I have downloaded the installation package from Bitdefender Central as instructed. I ran the .exe file: bitdefender_windows_244917e2-f4df-4213-b2a6-af16d65449f7 and I ended up with a Bitdefender Security icon, which opens up a strange display window. See attached No.1.

I used the software for a year and it worked as designed. I canceled my subscription a day before renewal and my card was still charged for the 2019 subscription. I contacted customer service and have been waiting two weeks for a refund. Bitdefender says they are backlogged. Providing a refund should be pretty simple.

This product is amazing. It not only manages to find all viruses, it discovers malware, does quick and complete system checks. It includes cleaning up the computer to make it faster. It check emails. I have never had a problem with viruses, emails or anything else with this product. It notifies me that a virus has been blocked as well as any other item that could harm my computer.

Great program. Easy to run and does not take up a lot of memory. It checks all email and attachments. The firewall blocks both incoming and outgoing traffic.

They will help you resolve any problem to your satisfaction. I have been with them for a few years now and they have resolved the few problems I had usually involved billing.

Bitdefender provides virus protection without slowing down my computer, and it was easy to set up on multiple computers. The only challenge that I have ever had is that sometimes I can't eject an external hard drive if Bitdefender is running. I have to turn off Bitdefender's Autopilot function, eject the external hard drive, and then turn Autopilot back on. A small inconvenience for an otherwise great product. Overall, I'm happier with it than I have been with other virus protection software that I've used. I started using (including Avira & Sophos), both of which slowed down my computer.

I have had no issues with Bitdefender installed. It's easy to download and install and it easily transfers between old and replaced computers. Plus, it doesn't hog memory in the background. Price is average for good protection, but I feel this is superior protection.

We've been using Bitdefender for eight years and Bitdefender box for one year. We have never had any of our ten devices compromised and it's a real comforting feeling knowing we are safe from data invaders.

My final thoughts to the ratings and the overall sales and value performance and also to the usability scales as well as customer support in reviewing the overall test with details to make a big difference in describing my experience is good. To include enough of a real beginning towards others in the build up.

It's a good solid antivirus product. It's kept me protected for almost a year now, and it's easy to use. It received excellent ratings from sources I trust, which is why I purchased it in the first place, but I wasn't disappointed.

I believe Bitdefender did a good job when there were ransom hacks. The company sent alerts, made frequent updates and I felt protected. Price-wise Bitdefender is very reasonable too.

Bitdefender's malware protection might or might not be effective (how would you know for sure?), but its interface and usability is horrendous. I.e. while it is updating or scanning it is almost impossible to do any other work on the computer, and it is not smart enough to update itself before scanning. I have seen it try to scan and update at the same time. And it is almost impossible to interrupt an update or a scan in progress like when you need to stop it and do other work at the time.

I switched from another antivirus. It was cheaper and it gave better service. They even fixed an issue the other company was not able to. If I need remote computer to computer IT support, it is cheaper as well. I DID research and they were ranked very high.

Bitdefender provides a secure "Wallet" for online banking, etc. that goes beyond A/V and mere firewalls. Necessary in today's internet environments. Optimizing and ransomware protections are also explicit. One can easily deploy those tools needed without a comprehensive manual. Bitdefender provides a regular review of threats and blocks. Updates to all areas seem timely... something one should not have to worry about with any software. Kudos to Bitdefender!

I installed Norton on the two PCs and I tried to update my Bit defender after Bit defender kept nagging me to upgrade to the latest free version which was very buggy. The latest version would not install and refused to register and I could not revert back to the previous version. Tech support was totally unresponsive.