Consumer Complaints and Reviews
AVG offers a free trial which might be ok if you are certain you are going to buy it when the trial ends. However, if you decide for whatever reason that you do not want AVG the only way to remove is to PAY TO HAVE IT REMOVED. I tried everything, used their removal tool, called the company and asked them to remove it and have Microsoft technical computer guys and computer repair who could not get it off my computer and all told me that it's an awful sticky antivirus that acts like ransomware. I refused to PAY THEM TO HAVE IT REMOVED and now they continuously send me scare reports and have caused all kinds of computer issues that I did not have before. Forcing clients to pay for the product is unethical, a scam and I am reporting this to help another consumer who may very well become their next victim.
I have a PVR and saved a HTML document pasted into an EML document and kept in a folder. This EML document was about how to replace the hard drive in the PVR. It was over 10,000 long. After my computer was upgraded to AVG Free I started to encountered weird problems. When I tried to open my saved EML document IT WAS BLANK. When I tried to open it again the .EML file disappeared, no vault, no refuse can, NOTHING. I AM LIVID ABOUT AVG FREE AND WILL BE REMOVING IT ASAP. I have used for several years no problems. You got my ATTENTION AVG!
I called AVG tech support for help installing the pc tune up that I just paid $44.99 to renew. Well, the only thing that the person I talked to was interested in was selling me some package for $200.00 a year & this person was also in control of my computer. Since I didn't think I was going to get any help, I hung up & turned my computer off. After a while I turned my computer back on to see if I could install it myself, only to discover that this person had disabled my anti-virus software! I had to uninstall and reinstall it to get it to work again! Very petty I'm my book!
Call for service at least 10 times over the last 3 weeks all for the same issue. No fix completed where it allowed my programs to be cleared by AVG vetting process. Finally last week I got a tech guy that actually looked in their information base to see, ahh yes there is a problem. He fixed it. 3 weeks, tons of hours lost and frustration with my computer, software, but more importantly, loss of revenue. Today I called to have Outlook fixed as I cannot get any emails through for 2 days... After listening to someone tinker on their computer and say OK 15 times he goes to turn me over to a tech and tells me not to use my computer for the next 2 hours... It is poor business. I will not buy their product or service again.
I have had AVG free antivirus for years and was happy with it. But approximately 1 year ago I kept receiving continual popups to upgrade. I kept ignoring them but eventually I was forced into buying AVG. I could not get the Free edition back. AVG disabled my Free version. I tried uninstalling and load Free again but whatever they did to my computer I had no choice. To add to this again the popups for PC Tuneup to trial are continuing. It happened so often that it lead me to believe I have serious antivirus threats that need to me fixed so I have trialed it. I'm now just waiting for them to again disable my paid AVG antivirus so will force me to take up the PC Tuneup. If this happens I will not keep AVG.
This type of marketing, holding us to ransom should be stopped. That's why I have finally decided to add a review. I don't like saying bad things that can hurt a business but something has to be done. Thank you for your website. It might give the owners of AVG something to think about so they don't lose anymore customers.
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I have had AVG for about 4 years. Last year, after loading Google Chrome on my computer, my AVG shut down and would not protect my computer. I called AVG and had someone try to correct the problem and they could not get it to work. I notified AVG to cancel my subscription and they did but would not give me a refund. They did send me an email that I would have my AVG until 2017.
I got an email last week that my credit card was charged for my AVG service. I called my credit card company and told them I did not authorize the charge but since I had done business with AVG in the past they told me I would have to notify AVG direct for a credit. I emailed AVG explaining the situation and was told that they sent me an email 30 days ago, which I never received, that they were going to charge my credit card. I explained to them that had I received the email I would have called to make sure they did not charge my card. I also explained to them that I canceled my AVG in 2016 and should not have to cancel it every year for the rest of my life. Needless to say their Customer Service people are the worst and would not agree to refund my money. They told me again that my AVG was canceled but I could not receive a refund.
I told them that I was going to cancel my credit card so they would not be able to charge my card again next year. I am also deleting anything relating to AVG from my computer. It just doesn't seem fair that I have to make these type of drastic changes to my credit card because they plan to charge my card every year unless I call every year to cancel. That is not right. I would advise anyone NOT to go with AVG. They will not cancel your service when you ask them to. You will have to cancel it every year for the rest of your life.
After probably 10 years I have had enough of popups from them. They score 0 out of 10 for satisfaction and have become just another bunch of guys taking more and more money without listening to their clients. Did I mention I hate popups?
I installed the Free edition of AVG and could not get it removed no matter what, Tech support was non-existent. All they kept saying was to use the AVG Remove tool, which DID NOT WORK. Even after 10 boots and 12 hours. Nonsense and criminal software.
I have used AVG free for many years, and had no issues. I finally decided to pay for it, and am I sorry that I did. Now it will not allow me to access my Home Network, and keeps changing my settings to "Public Network", and will not allow me to access the internet. This happens every time my computer is turned off and back on, or if it comes out of hibernation. It is very frustrating. A few weeks ago I talked to one of their service reps, and she remotely uninstalled and then reinstalled the Firewall Component, stating that the firewall was out of date. That solved the issue only until the computer was turned off again.
The only way I can get on the internet is to uninstall AVG. I have done this several times, but am done wasting my time with it. AVG is so complicated, with not a lot of self-help available. I really don't like people remotely connecting to my computer to help. They should have kept it simple so consumers can actually figure out the settings and how to make it work. I am just done with it, and am seeking a better alternative. I sure wish I didn't pay for it. I should have just kept using the free version. I am so frustrated with them now that I don't want to even go back to their free version.
Honestly, I am not sure if it's AVG Zen or AVG this or that! There are three different programs on my Programs list, and I only need one - the anti-viral. The other stuff is a platform-based "all in one" and I do NOT like it. I have other programs, set specifically to time/date and duty. I don't want or need the constant pop-ups to "buy me, buy me, buy me!" by AVG. Called customer service, and got shunted to different people, one of whom was, I swear, a robot! Sounded like one of those robotic commentators on YouTube. Beware AI at AVG! Just now going to uninstall ALL versions of AVG, and using Microsoft's freebie; it should know it's own stuff, right? I AM using Microsoft OS!
I purchased a 1 year subscription for Internet Security in 2016 and had no problems at all. Now in 2017 when I had to renew my subscription and update the program all I have are problems. My computer continues to freeze and I am forced to do a forced shutdown. I contacted AVG Helpline and the only thing they tried to convince me of was that my hard drive was not good and I must first pay them to have it fixed. I know for a fact that I have a very good laptop with extremely large memory and excellent hard drive as I work as a data analyst. I have removed the program and now all works OK. I do not recommend AVG to anyone.
We bought this for my husband's computer 2 years ago and got notification that we were up for renewal. We immediately canceled and received email confirmations reflecting the change. We were then charged anyway for the following year's subscription. We are attempting to get the credit card to reverse the charge but it's an ongoing battle that I shouldn't have to fight. What a joke of a company and a giant waste of my time.
I've been a user of AVG Free for years. When I moved to France, I decided to upgrade on general principles - it seemed as though I was moving closer to known bad guys and I would be depending on my ability to use my laptop for work and to communicate with family and friends. I made the mistake of trying PC TuneUP as an add-on to my account. Big mistake.
Two reasons. First, it didn't seem to do any more for my machine than a combination of CCleaner and Microsoft's own utilities could do. So why spend money? But more annoying, endlessly annoying, are the pop ups from AVG's marketing people. Every day for weeks, in the middle of work or play. AVG reminds me that my subscription has run out and they want my money. As a customer of their anti-virus suite, I even contacted customer service and complained, saying that I was mad enough not to renew my anti-virus with them unless they stopped the pop ups. Crickets. And the pop ups continue. Beware.
Update to free AVG Antivirus always wants to trick me into downloading Google's stuff for chrome and something else I am unable to evaluate. Be very careful to uncheck. See boxes usually hidden down in their smaller type. Free AVG works well [as far as I can tell]. The price is right. Note: Because I use free AVG Antivirus, I guess you could say that myself and lots of other users have a somewhat 'personal' relationship with AVG [see words in 'certify' area].
Have used AVG Free for many years. Update notice received yesterday. Updated. Noticed that Opera VPN no longer worked. Restored to point prior to update. Didn't help. Could neither re-install nor remove with Windows uninstall. Finally had to use AVG Remover to remove update and try again. Reinstalled successfully. Still interferes with Opera VPN. Resolved by turning off AVG before booting Opera, then turning it back on. Cumbersome but seems to work. Clicking on AVG settings gets nothing in the left column where I believe choices for settings are supposed to be. Blank. Cannot find where to establish scan schedule. Should be in the list that does not show? E-mail no longer shows that it has been reviewed, though one online article suggests that is not a problem.
Called AVG support line. First I was given another number to call. Not in service. Called first number again. No help. Clerk repeated problem description, put me on hold to seek an answer, reported nothing. Repeated a couple of times before I gave up. Tried online help. Only for paying customers. Not satisfactory! One star or less for customer service. Good product ruined? Will pop-ups urging purchase continue to be an annoyance?
I bought a new computer but needed AVG to put it over on my new PC, the AVG guy took over my PC and messed it up by removing items and make shortcuts all of which did not want. When all was said and done they billed me $100!!! I had already paid for AVG for a year, I said, "No. I already paid you by way of PayPal for a year." and he said, "Then I can't help you." What the hell!!! Then he said, "Okay $90." and again I said, "No way. I already paid. Not 1 penny more." I got angry and hung the phone up, he keeps calling me want to fix it, told him not to call me again and he still does. Last call I told him I got another service and NOT TO CALL me again and that I was going to go online and complain.
On March 24, 2017, I cancelled my automatic renewal and received an email from AVG confirming my cancellation. In fact, since this had happened to me previously, I removed all AVG software from my computers and contracted with another supplier. Today I received an email advising me that my automatic subscription would be renewed on May 27, 2017. I called AVG, and after waiting on hold for 20 minutes, I was connected to a representative. Half way through describing my situation, this representative purposely hung up on me. I was upset and he didn't want to deal with me. I called back and requested to speak with a supervisor.
After researching my account she advised me that AVG had no record of my cancellation. I offered to forward the cancellation confirmation email but she refused. She told me she would cancel the automatic renewal on two of my AVG subscriptions and promised she would send me an email confirming these cancellations within 5 to 10 minutes. That was 2 hours ago and I have not received an email from her. AVG is entirely unethical in its practices. Do not do any business with them unless you are prepared to deal with a lot of headaches!!
I found out today that for ten years that AVG has been hitting one of my credit cards yearly for $69 dollars for an antivirus that has never worked from day one. When brought to their attention. Giving them the benefit of the doubt. These people informed me there would be a charge to install the software correctly. Very unprofessional with the customer service. Use this antivirus at your own risk. Do your research. This antivirus has a history of not being what it represents its self to be.
Pay attention! AVG take money from you automatically (without you use your own card) for renewing licenses up to two weeks before the expiry of the old ones. So if you do not care to remember when your license expires and you do not announce them more than two weeks before, AVG COMPANY take your money from your own account for a new license, even if the new price is higher than what you originally paid.
At least when you get most viruses you don't actually notice them... Not with AVG though. With AVG you can enjoy the pleasure of constant pop ups and notifications, easily the most irritating program I have ever installed... Never again.
Around Nov 2016 my wife made the mistake of replying to a ad from AVAST (NOW AVG) saying "we can offer you a free month trial for our VPN" (New York if available and who knows where else). This VPN would shield you from anyone knowing what you were doing on the UU-net (sorry old school UNIX) and protect you from BLA, BLA, BLA.
Now if they said they could protect us from ** TRUMP the Bump I may have bought in, No such luck. The US is and will be screwed by TRUMP the Bump. But anyways politics aside she was suppose to be protected from anyone trying to hack into her outgoing /incoming data streams. NO SUCH LUCK. The VPN turned our Verizon fiber 100k into 3-10K (if I am not mixing up K with Meg which I think I am). Sorry I was a CE/CS/SQA engineer for years during the UNIX, VMS, Apple put 4 5 inch disks in to boot DAYS... To right before CELL phone apps, was disabled after that and swore off technology (due to the fact that the best job I ever had was with a start-up in MA right before 9-11 and afterwards MA lost 20-30 maybe more engineering jobs from the YOUNG coke snorting drunk driving BUSH JR). But I digress.
I tried to cancel the AVAST vpn by calling some Slavic for communist country (probably with a trump development somewhere) and for 3 months was given the run around by someone whose second language may have been English... NOT SURE if they could actually speak it. They were RUDE, Condescending, Easter European ** who now have a taste of democracy. They were laughing, rude and were not even listening to what me or my wife has to say. THAT IS AVAST... NOW Avg. They could not and never did cancel the one month account that was now going on 3 months.
We called Discover who immediately cancelled all future payments and changed the card Number. Not knowing all the details I then got a 1 year virus subscription to AVG (Stupid me AVAST??? AVG). This program SUCKS. I have not even tried to delete it yet but I hear it is a Nightmare and there is no UN-install programs. AND THE WORST PART is 1-2 months after I used a credit card to sign up for this Communist service I have had 2 separate credit cards used without my knowledge.
My bank caught the problem since these are two card that I never use and are locked in a safe. They have a 0 balance and I use them sometimes for online transactions to see if there are problems. WELL there are. AVAST AVG or whoever the hell they are I believe used my card after I ordered products from them. Another RUSSIAN triate. I am writing up a detailed report for the MA Attorney Generals office. A lot of good that will do with an offshore company who LOVES and supports DONALD TRUMP the Bump. Not sure what else to do. Pissed off and Angry in MA.
I have used AVG Internet Security (3PCs) for over 10 years. We have never been infected by a virus. Even AVG Support in the few cases it was requested responded with helpful knowledge. Then, after the repeated annoyance of advertising when using AVG Antivirus Free on our Android devices, I bought AVG Unlimited with ZEN. That was November 2016, and since then I have wasted many dozen hours with issues on communications between the Win10 PC version and the link to Android devices. AVG Support is divided between AVG for Windows and AVG for Android. The Support people are not knowledgeable, they cut and paste stock answers that show they do not understand the question. The two groups cannot deal with the interface between the two applications, and neither takes ownership of any issue.
AVG Anti-theft does not work. I have repeatedly tested it with four different Android devices, and it only communicates Location and Shout if the devices are each inside our home. Take them away, and they cannot find anything. As of this morning, I have used my Unlimited ZEN to upgrade the AVG Android to the Pro to eliminate ads. I uninstalled both Internet Security and Unlimited (there is a particular order to do this but it works) and deleted all previous AVG downloads. I downloaded AVG Internet Security again through my account, installed it and get all definitions up to date. No Unlimited. No ZEN. I have been told that you can no longer buy any AVG product without ZEN. I do not know what my options will be when the current subscription runs out in September 2017. Bad business choices by AVG!
I bought the package in Nov 2016 and I caught a huge virus that wrecked my computer. I have had to put in a new hard drive and a new anti virus. I have asked for my money back and AVG refuses to refund my money. I can't believe the run around that I am going through with AVG. They have given me 6 phone numbers to call and nobody will help me. I asked one call centre his name and he said Donald Trump. I am very very unhappy with AVG and I will never ever purchase another AVG product.
Don't know why, but after it finally downloaded, I saw Prague, Czech and a weather report on my Google Chrome browser. I am not anywhere near Prague and had AVG VPN set for New York--where I am. Uninstalled it immediately. Do not recommend.
I bought the AVG Antivirus software from Office Depot in January of 2017 and is suppose to be good for two years and I was login on to scan my PC and AVG to me that my software is expired. How when bought it this year. Then they tell me to look into this issue and fix the problem it will cost me 19.95 and told them I paid 37.00 dollars for Office Depot in January of this year and they told January of last year and I have the paperwork to back everything up. AVG tells me I have to use the free software or pay them and Office Depot won't even help me. Not shopping at Office Depot anymore or use AVG Antivirus software anymore and out 37.00 Dollars.
They used to have excellent product. I have used at least over 10 years. Then they started another product that annoys every time. Pops up and by mistake if you click that it starts scanning (it's call tool kit or something). Actually they are trying to sell that. Now if you buy their product they have hidden the expiry date under license. BOYCOTT AVG. Uninstall still leaves avg in the registry. Now we have to rgedit to remove avg completely. BAD BAD BAD.
It's useless and I had problems from the start. I tried to install 6 times before it finally worked, only for it to find 0/10 of my test viruses and 0 viruses at all afterwards. There is a 50% chance AVG won't start at all, when it does I get more errors than I ever encountered on any other program. I am very computer literate with over 5 years experience building and repairing PCs and laptops. However I have never been able to fix AVG. Right now I'm trying to disable it to install a program, however I couldn't get it to open, so I tried to uninstall. Yes, you guessed it, "Uninstallation Failed." This is the most awful antivirus I have encountered. AVG is built on Avast technology so I'll give them a miss and use Kaspersky instead.
AVG Internet Security (Unlimited) - The words Unlimited and on the box (All your devices. One price), is a lie! I verified this by asking AVG support. The product works only up to 10 installs (computers). The Android part of the program only works if you stay login as the administrator. If you log out, it converts to AVG Free. I am very unhappy with this product and will continue posting my complaint on as many sites I can find. I will never buy or recommend AVG to anyone.
I have used AVG since 2009. However, since 2013 I have been sent a yearly subscription and have never been successful installing it. Finally got fed up wasting money since they want to charge an addition $20 to have an AVG rep install it for me. Sorry, if I can not easily install your product - it's not worth buying it... Sounds like a scam. STAY AWAY FROM AVG!
In making account enquiries with AVG, I have experienced poor language communication, and a tendency for AVG staff to change the subject when they have difficulty. This has occurred to the extent that I become traumatised at the thought of having to deal with "support" people at the Company. Today, after being wheeled around the paddock for over an hour by an employee who failed to deal with a simple record-keeping request, and after several requests to be transferred to a supervisor, I finally was allowed to speak to Paul - AVG Sales Manila.
To this point, I intended to remove all business of my various companies and trusts to a competitor. Paul was a refreshing change from other AVG employees. He was :- A good listener, articulate, knew his subject, product knowledge and also how to retrieve appropriate information, determined to resolve the outstanding issue. Logical.
He analysed and resolved the problem quickly and to the point. In my opinion Paul is a good employee who made several attempts to sell AVG products in an admirable way without being offensive. Only because of the support supplied by Paul, our Company and its Associates at this time will continue to use AVG. I suggest AVG consider (for the benefit of their Company) using Paul's honest, incisive and simple customer relations and problem solving techniques to improve their Customer Service.
Shelley ElmbladFinancial Software Contributing Editor
Shelley Elmblad is a freelance writer with years of experience covering small business, personal finance and tax software and mobile apps. Shelley’s goal is to help others choose the best software to run a small business, track personal finances and save money.
AVG Technologies specializes in software for consumer and business internet security, personal privacy and identity protection. Founded in 1991, AVG now serves over 200 million monthly active users.
- Works across devices: AVG has developed antivirus software that works on PC, Mac, Windows Phone and Android and iOS phones and tablets.
- Free: AVG’s basic antivirus software is enough to support most basic needs and is free to download. Upgrade to AVG Pro for $59.99 to add a firewall, password protection and more with a 30-day money back guarantee.
- Remote protection: Scan PCs for viruses and remove viruses remotely with your mobile phone.
- Link Scanner: This feature works while you are on a website, Twitter or Facebook. AVG analyzes links in all three places to keep you from clicking on a link that will install malicious software or take you to a criminal website.
- Community and real time protection: When an AVG user encounters a new threat, the software automatically sends updates to protect all users. Outbreak Detection technology finds the newest malware outbreaks in real-time.
- Best for Individuals and families.
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AVG Antivirus Company Profile
- Company Name:
- AVG Antivirus
- Year Founded:
- 149 Bluxome St.
- San Francisco
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