Overall Satisfaction Rating
1.35/5
  • 5 stars
    2
  • 4 stars
    1
  • 3 stars
    3
  • 2 stars
    6
  • 1 star
    51
Based on 63 ratings submitted in the last year
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AVG Antivirus

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Last updated: Sept. 28, 2017

208 AVG Antivirus Consumer Reviews and Complaints

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Verified Reviewer
Original review: Sept. 28, 2017

Alright so I've been extremely patient and tried to give them time to help me with my problem. Either their tech support is inept or they just don't care, so this is me trying to get something accomplished. This will also be going on every review board and legal recourse I can find and have access to! So on Sept 24th I reached out to tech support as my phone started going off saying it was stolen. It stopped on its own but I wasn't able to get into my account to find out why. I documented this in the email. I received an email the following morning.

The message read as my phone was locked and how to unlock said phone. I sent a reply better explaining the actual issue and what my phone was doing. I didn't receive any response. The next evening my phone again went off saying it was stolen. I logged into my account and found there is an error with my SIM. I dug around on the site trying to find a way to contact tech support via phone as email didn't seem to get anywhere. I spoke with a lady who said she'd get me to the right people as she was part of the paid tech support. The person I spoke to said there was nothing he could do, that I'd need to wait for a response via email. This makes no sense!

I emailed back to the tech support ticket explaining this repeat of said problem. No response for another day. I reached out to their company, on Facebook, and was asked to please be patient as they were escalating the trouble ticket and I should have a response in a max of 2 hrs. This was yesterday evening at around 2300 EST. I didn't receive any response until 1407 EST. Nice 2 hrs but that's beside the point. The response stated that they understand I'm having trouble getting onto the webpage and that the problem is probably a temporary issue. NO mention of the actual problem with my phone or anything else. This is after I'd put in the last 2 emails that I was able to access my account and what the site stated was the problem.

So here it is the 27th, 3 days later, still no competent help and no other way of getting support! Keep in mind I PAY for this service! This isn't a free setup and hasn't been for over a year. That means that AVG is taking my money and when I have a possible breach, they're nowhere to be found! This is unacceptable! I'm not asking for much, I just want actual support for their product, that's it! As I have carried their software on all my machines, as paid services, I believe there should be some kind of support. AVG tech support might as well have asked me if it was turned on! I do electronic troubleshooting so I've already troubleshot back to your software. This is flat out ridiculous! Maybe by posting this inability or concern for a possible breach, something will get fixed. This will also be going to their corporate office. Maybe their C level will have more care!

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Verified Reviewer
Original review: Sept. 8, 2017

On August 25th 2017 AVG did an update since then I was not able to gain internet access without turning off AVG and having my computer unprotected while I was online. When I first contacted AVG about the issue of course they wanted a fee to correct the problem in which I refused saying "I pay You for a service which you're not providing." I spent countless hours (over 10+) trying to rectify the issue with numerous technicians with no results and that I must reinstall Windows 7 on my computer, when asked why does my computer run fine without AVG enabled there was no answer. For over 2 weeks AVG service had to be disabled in order to make the computer operate. I asked that I be compensated for that time and a refund for the remaining year of service I had paid them for.

THEY REFUSED TO ISSUE A REFUND saying that I had not contacted them to correct the issue remotely and that my 30 days since purchase had long expired due to the fact that I had purchased a two contact with them and one year wasn't even used yet and they also replied that they would take me off their auto renewal in which I had already done previously when I purchased their product. END RESULT is that they are not a company to deal with and My advice is to call your credit card company or PayPal and make sure they don't make a charge for a renewal on your account. I now have to go to another company in order to have my computer protected.

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    Verified Reviewer Verified Buyer
    Original review: Sept. 7, 2017

    I am so frustrated with AVG. I used the free version for years and decided to purchase based on that experience, but they have disappointed me at every turn. The names of the programs are confusing and I believe that is by design, so that you don't exactly know what you have or what to expect. I have more pop ups now, with the purchased product, than I ever did before. I called for support and it was clear that I knew more than my support person, also, if I did need real help with the problem, that would cost extra. I have a subscription for another six months, and I am already shopping for a replacement. I really wanted to like AVG, and I have been recommending the product for years, but no more.

    Verified Reviewer
    Original review: Sept. 2, 2017

    I used AVG for many years starting out with the free version and then went to the paid version. It was great but I upgraded to Windows 10 and AVG worked OK then AVG ZEN was installed and that’s when the trouble began. My computer slowed down and started to crash. I figured that it got a bad download and so I bought AVG Tune up which I had difficulty installing. I called the support team and they gave me a sales pitch to pay them to clean my computer which I assumed that AVG Tune up could do. I rejected them and demanded a refund after which Tune up magically installed and worked. These past few months my computer slowed down even more and crashed every day. I uninstalled all of the AVG products but ZEN would not uninstall and I had to call support and have them uninstall it.

    Since then my Windows Defender and firewall took care of my anti virus protection. My computer runs great and no more crashes. Bottom line, AVG has become nothing but a ripoff with ZEN which installs with any of their products. I lost a few dollars but I will never download ANY AVG products in my computer. Don't use AVG and if you have it, get rid of it.

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    Verified Reviewer
    Original review: Sept. 1, 2017

    On Aug. 28th, 2017, AVG downloaded a new program onto my computer (Windows VISTA) which, basically, crashed my computer. I was able to identify AVG as the problem since I was on my computer at the time of the download. When I called AVG, they acknowledged that they had received similar complaints. I was on the phone with AVG technicians for 4+ hours trying to fix the problem. After 4 days I was forced to uninstall AVG and purchase security protection from a different provider. AVG refuses to refund the 5 months remaining on my contract. I am not concerned about the money, but I believe it is possible the many, many AVG customers had the same problem and do not know that AVG is the cause. It is my opinion that AVG should send out an email to all their customers informing them that, if they have a VISTA platform, they may need to uninstall AVG to fix the problem.

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    Verified Reviewer Verified Buyer
    Original review: Aug. 20, 2017

    I purchased AVG Ultimate primarily because I was looking for a good duplicate file finding program, and heard that AVG was good. I installed the "Ultimate" program, but only the free version of the software was installed. I called tech support and they said they could solve the problem for only $199. Otherwise, "Tough luck." Not a reliable company. Feel free to use their free virus program, but don't bother buying anything from them.

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    Verified Reviewer
    Original review: Aug. 7, 2017

    This company have been offering products that do not work. For example, while running AVG, a popup appeared stating that my drivers were out of date, 9 were downloaded and it crashed the computer. Safe known files were quarantined, it was an impossible task to avoid this, could not add the URL or file and could not turn off AVG at all. When I tried to change from AVG, undelete via all Microsoft modes did not work. System resources were used at a high level, all attributed to AVG programs.

    Verified Reviewer
    Original review: July 27, 2017

    I never authorized continued payments to this lousy company, but they took information from my PayPal account and made it anyway. It looks like a couple of weeks before I will get the money back. I'm relying more on PayPal than hoping their customer service comes through. I initially paid for the computer boost software. Big mistake. All it got me was their free version (with unlimited popups), and an unauthorized charge. The negative reviews for this company's practices are well earned. Believe it. Be careful out there.

    Verified Reviewer
    Original review: July 25, 2017

    I have had AVG for about ten years, but in the last couple of years when it is time to renew it has seemed like the pop-up hard sell has gotten worse and worse. I have had the feeling that if I didn't renew a feature my browsers would suddenly start to have problems. I thought this was just confirmation bias or paranoia. Now I think that AVG is deliberately ** up my browser response.

    I recently renewed my license and now it plays tricks by doing certain scans and then stopping to tell you that you need to upgrade for the next very important protection feature. I didn't pay for those extra features. After a couple of days my browser stopped streaming music after a few seconds, and the same with RealPlayer! And a reliable site like YouTube would not load completely!

    I uninstalled the basic AVG console and now streaming audio works again. Now sites load completely and quickly. I rely on Windows Defender and might get something else soon. I have tried to uninstall AVG Tuneup but it refuses to uninstall. I think this company has become completely corrupt and I'm demanding a refund. Don't install anything from AVG, not even the free version!

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    Verified Reviewer
    Original review: July 17, 2017

    I have used AVG Antivirus Free for a number of years. It's on a secondary computer but used frequently. I liked where you could stop the scan started at power up to free up resources. I liked that you could click a button and start a scan then tell it to power off the PC when done. Now, with this latest update (version 17.5.3021), AVG has decided to force upgrades to the paid version by removing features. The scan does not start at power up. The scan does not start with a click. You have to wait until an initial scan is complete, then click Next. The scan takes much longer than previously. This would not be a problem if you could tell it to shut down when complete. That was removed. The only place I could find this option was under Scheduled scans. This kind of, sort of works. It does not seem to always run.

    The biggest issue is the system has slowed down. It can take more time to open browsers (some other apps seem to be slower?). It can take minutes to open a website and sometimes I have to just give up. No, it's not porn sites, it's my bank sites! (others too). I have found that I can fix this for a while by running System Mechanic. I have not yet determined exactly what AVG's update did. Kind of like what Microsoft updates used to do. I am convinced they made this update to force me into the paid versions. They have succeeded, I am evaluating other products. Sad. I used to recommend AVG. Now I would say absolutely no.

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    Verified Reviewer Verified Buyer
    Original review: July 10, 2017

    I rate AVG Internet Security by itself, 4 out of 5, but the persistent problems with being constantly harassed to upgrade PC Tune Up unfortunately bring my total satisfaction rating down to 2. I have tried to remove AVG PC Tune Up through Windows, and it seems to remove like it should, but then my AVG Internet Security won't work - at all. I subsequently reinstalled AVG Internet Security and it worked fine, but the same Pop Ups to upgrade PC Tune Up became a nuisance again. This time I used your AVG Software Removal Tool to do away with PC Tune Up and had the same result - non-functioning AVG I/S.

    From what I have read on the internet, I am not the only one fed up with the constant reminders abut PC Tune Up. It's too bad that the only way around this is to completely remove the program I paid for. Fortunately I have Malwarebytes as a safety net. I am no stranger to computers or software, but do not have time to keep playing around with this annoyance.

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    Verified Reviewer
    Original review: July 8, 2017

    I have been with paid version of AVG for 4 years and prior to this year found them excellent. But this year they removed my previous version and put in what they term their 2017 version. It now takes 14 hours to do a virus scan. With previous (2016) version it took me no more than 2 hours at most. Also with previous version you used to get opportunity to pause and restart scan, with this version if you halt scan it will not let you resume without going back to the beginning and so you have to do the whole 14-hour scan again. I contacted AVG and told them I wanted a refund as they have "breached my contract" but they say you have to cancel within one month of buying year's license. I strongly recommend anybody DO NOT BUY AVG. They have changed from being excellent to being appalling and there are many far better virus scanning services out there.

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    Verified Reviewer
    Original review: July 6, 2017

    Well I've been with AVG since 2010-2017 - loyal customer 7 years. And relatively have no problems... except I get 1 malware infection this past weekend when I'm not even using my computer on a holiday weekend... and here's the upsell drill I get from AVG to fix it despite having the most robust advertising on their site about how well I'm protected with no worries. You're responsible for where you go on the internet. Your computer came like that with malware already on it. You're not allowed to use any other software except AVG to protect your computer. We can troubleshoot for free, but to fix you must pay either $79, $119, or $199.

    Logically; if you already paid for complete protection and you're not allowed to use anything else on your computer; then if one "attack" gets through which is reasonable I think... then why should that be an upsell opportunity for millions of subscribers. Think about it... 1 malware gets through... gets through on millions of other computers... AVG will use the data and make an update to their software (so I educated them) or not if they're not ethical and use it as an excuse to earn $79 fee's x 100 million subscribers! Holy cow. They did fix my computer and reduced the 1x fee from $79 to $49.99, because of my complaint. But, I think this is a class action lawsuit waiting to happen.

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    Verified Reviewer
    Original review: June 25, 2017

    After I purchase the AVG I found out that while running the scan it gets stuck at either 65% or 85 % and that’s it. I called the customer service thinking that they will fix the problem but after they run through my laptop they say that it’s fine (it was not). They made me uninstalled it and install it again but still didn't work. Until today I have the same issue. The worse antivirus had in the last 18 years.

    Verified Reviewer
    Original review: June 15, 2017

    I have been very satisfied with AVG Free for the past 15 years. However, the last upgrade made me uninstall the program. After 3 hours of trying I could not set up the single folder name to scan using the tree provided. No problem with the past 5 upgrades. I then ran a complete scan and did not understand the results.

    Verified Reviewer
    Original review: June 12, 2017

    AVG offers a free trial which might be ok if you are certain you are going to buy it when the trial ends. However, if you decide for whatever reason that you do not want AVG the only way to remove is to PAY TO HAVE IT REMOVED. I tried everything, used their removal tool, called the company and asked them to remove it and have Microsoft technical computer guys and computer repair who could not get it off my computer and all told me that it's an awful sticky antivirus that acts like ransomware. I refused to PAY THEM TO HAVE IT REMOVED and now they continuously send me scare reports and have caused all kinds of computer issues that I did not have before. Forcing clients to pay for the product is unethical, a scam and I am reporting this to help another consumer who may very well become their next victim.

    Original review: June 5, 2017

    I have a PVR and saved a HTML document pasted into an EML document and kept in a folder. This EML document was about how to replace the hard drive in the PVR. It was over 10,000 long. After my computer was upgraded to AVG Free I started to encountered weird problems. When I tried to open my saved EML document IT WAS BLANK. When I tried to open it again the .EML file disappeared, no vault, no refuse can, NOTHING. I AM LIVID ABOUT AVG FREE AND WILL BE REMOVING IT ASAP. I have used for several years no problems. You got my ATTENTION AVG!

    Verified Reviewer
    Original review: June 4, 2017

    I called AVG tech support for help installing the pc tune up that I just paid $44.99 to renew. Well, the only thing that the person I talked to was interested in was selling me some package for $200.00 a year & this person was also in control of my computer. Since I didn't think I was going to get any help, I hung up & turned my computer off. After a while I turned my computer back on to see if I could install it myself, only to discover that this person had disabled my anti-virus software! I had to uninstall and reinstall it to get it to work again! Very petty I'm my book!

    Verified Reviewer Verified Buyer
    Original review: May 31, 2017

    Call for service at least 10 times over the last 3 weeks all for the same issue. No fix completed where it allowed my programs to be cleared by AVG vetting process. Finally last week I got a tech guy that actually looked in their information base to see, ahh yes there is a problem. He fixed it. 3 weeks, tons of hours lost and frustration with my computer, software, but more importantly, loss of revenue. Today I called to have Outlook fixed as I cannot get any emails through for 2 days... After listening to someone tinker on their computer and say OK 15 times he goes to turn me over to a tech and tells me not to use my computer for the next 2 hours... It is poor business. I will not buy their product or service again.

    Verified Reviewer
    Original review: May 25, 2017

    I have had AVG free antivirus for years and was happy with it. But approximately 1 year ago I kept receiving continual popups to upgrade. I kept ignoring them but eventually I was forced into buying AVG. I could not get the Free edition back. AVG disabled my Free version. I tried uninstalling and load Free again but whatever they did to my computer I had no choice. To add to this again the popups for PC Tuneup to trial are continuing. It happened so often that it lead me to believe I have serious antivirus threats that need to me fixed so I have trialed it. I'm now just waiting for them to again disable my paid AVG antivirus so will force me to take up the PC Tuneup. If this happens I will not keep AVG.

    This type of marketing, holding us to ransom should be stopped. That's why I have finally decided to add a review. I don't like saying bad things that can hurt a business but something has to be done. Thank you for your website. It might give the owners of AVG something to think about so they don't lose anymore customers.

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    Verified Reviewer Verified Buyer
    Original review: May 20, 2017

    I have had AVG for about 4 years. Last year, after loading Google Chrome on my computer, my AVG shut down and would not protect my computer. I called AVG and had someone try to correct the problem and they could not get it to work. I notified AVG to cancel my subscription and they did but would not give me a refund. They did send me an email that I would have my AVG until 2017.

    I got an email last week that my credit card was charged for my AVG service. I called my credit card company and told them I did not authorize the charge but since I had done business with AVG in the past they told me I would have to notify AVG direct for a credit. I emailed AVG explaining the situation and was told that they sent me an email 30 days ago, which I never received, that they were going to charge my credit card. I explained to them that had I received the email I would have called to make sure they did not charge my card. I also explained to them that I canceled my AVG in 2016 and should not have to cancel it every year for the rest of my life. Needless to say their Customer Service people are the worst and would not agree to refund my money. They told me again that my AVG was canceled but I could not receive a refund.

    I told them that I was going to cancel my credit card so they would not be able to charge my card again next year. I am also deleting anything relating to AVG from my computer. It just doesn't seem fair that I have to make these type of drastic changes to my credit card because they plan to charge my card every year unless I call every year to cancel. That is not right. I would advise anyone NOT to go with AVG. They will not cancel your service when you ask them to. You will have to cancel it every year for the rest of your life.

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    Verified Reviewer
    Original review: May 19, 2017

    After probably 10 years I have had enough of popups from them. They score 0 out of 10 for satisfaction and have become just another bunch of guys taking more and more money without listening to their clients. Did I mention I hate popups?

    Original review: May 15, 2017

    I installed the Free edition of AVG and could not get it removed no matter what, Tech support was non-existent. All they kept saying was to use the AVG Remove tool, which DID NOT WORK. Even after 10 boots and 12 hours. Nonsense and criminal software.

    Verified Reviewer
    Original review: May 14, 2017

    I have used AVG free for many years, and had no issues. I finally decided to pay for it, and am I sorry that I did. Now it will not allow me to access my Home Network, and keeps changing my settings to "Public Network", and will not allow me to access the internet. This happens every time my computer is turned off and back on, or if it comes out of hibernation. It is very frustrating. A few weeks ago I talked to one of their service reps, and she remotely uninstalled and then reinstalled the Firewall Component, stating that the firewall was out of date. That solved the issue only until the computer was turned off again.

    The only way I can get on the internet is to uninstall AVG. I have done this several times, but am done wasting my time with it. AVG is so complicated, with not a lot of self-help available. I really don't like people remotely connecting to my computer to help. They should have kept it simple so consumers can actually figure out the settings and how to make it work. I am just done with it, and am seeking a better alternative. I sure wish I didn't pay for it. I should have just kept using the free version. I am so frustrated with them now that I don't want to even go back to their free version.

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    Verified Reviewer
    Original review: May 11, 2017

    Honestly, I am not sure if it's AVG Zen or AVG this or that! There are three different programs on my Programs list, and I only need one - the anti-viral. The other stuff is a platform-based "all in one" and I do NOT like it. I have other programs, set specifically to time/date and duty. I don't want or need the constant pop-ups to "buy me, buy me, buy me!" by AVG. Called customer service, and got shunted to different people, one of whom was, I swear, a robot! Sounded like one of those robotic commentators on YouTube. Beware AI at AVG! Just now going to uninstall ALL versions of AVG, and using Microsoft's freebie; it should know it's own stuff, right? I AM using Microsoft OS!

    Verified Reviewer Verified Buyer
    Original review: May 11, 2017

    I purchased a 1 year subscription for Internet Security in 2016 and had no problems at all. Now in 2017 when I had to renew my subscription and update the program all I have are problems. My computer continues to freeze and I am forced to do a forced shutdown. I contacted AVG Helpline and the only thing they tried to convince me of was that my hard drive was not good and I must first pay them to have it fixed. I know for a fact that I have a very good laptop with extremely large memory and excellent hard drive as I work as a data analyst. I have removed the program and now all works OK. I do not recommend AVG to anyone.

    Original review: May 3, 2017

    We bought this for my husband's computer 2 years ago and got notification that we were up for renewal. We immediately canceled and received email confirmations reflecting the change. We were then charged anyway for the following year's subscription. We are attempting to get the credit card to reverse the charge but it's an ongoing battle that I shouldn't have to fight. What a joke of a company and a giant waste of my time.

    Verified Reviewer
    Original review: April 29, 2017

    I've been a user of AVG Free for years. When I moved to France, I decided to upgrade on general principles - it seemed as though I was moving closer to known bad guys and I would be depending on my ability to use my laptop for work and to communicate with family and friends. I made the mistake of trying PC TuneUP as an add-on to my account. Big mistake.

    Two reasons. First, it didn't seem to do any more for my machine than a combination of CCleaner and Microsoft's own utilities could do. So why spend money? But more annoying, endlessly annoying, are the pop ups from AVG's marketing people. Every day for weeks, in the middle of work or play. AVG reminds me that my subscription has run out and they want my money. As a customer of their anti-virus suite, I even contacted customer service and complained, saying that I was mad enough not to renew my anti-virus with them unless they stopped the pop ups. Crickets. And the pop ups continue. Beware.

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    Verified Reviewer
    Original review: April 24, 2017

    Update to free AVG Antivirus always wants to trick me into downloading Google's stuff for chrome and something else I am unable to evaluate. Be very careful to uncheck. See boxes usually hidden down in their smaller type. Free AVG works well [as far as I can tell]. The price is right. Note: Because I use free AVG Antivirus, I guess you could say that myself and lots of other users have a somewhat 'personal' relationship with AVG [see words in 'certify' area].

    Original review: April 22, 2017

    Have used AVG Free for many years. Update notice received yesterday. Updated. Noticed that Opera VPN no longer worked. Restored to point prior to update. Didn't help. Could neither re-install nor remove with Windows uninstall. Finally had to use AVG Remover to remove update and try again. Reinstalled successfully. Still interferes with Opera VPN. Resolved by turning off AVG before booting Opera, then turning it back on. Cumbersome but seems to work. Clicking on AVG settings gets nothing in the left column where I believe choices for settings are supposed to be. Blank. Cannot find where to establish scan schedule. Should be in the list that does not show? E-mail no longer shows that it has been reviewed, though one online article suggests that is not a problem.

    Called AVG support line. First I was given another number to call. Not in service. Called first number again. No help. Clerk repeated problem description, put me on hold to seek an answer, reported nothing. Repeated a couple of times before I gave up. Tried online help. Only for paying customers. Not satisfactory! One star or less for customer service. Good product ruined? Will pop-ups urging purchase continue to be an annoyance?

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    AVG Antivirus expert review by Shelley Elmblad

    AVG Technologies specializes in software for consumer and business internet security, personal privacy and identity protection. Founded in 1991, AVG now serves over 200 million monthly active users.

    • Works across devices: AVG has developed antivirus software that works on PC, Mac, Windows Phone and Android and iOS phones and tablets.
    • Free: AVG’s basic antivirus software is enough to support most basic needs and is free to download. Upgrade to AVG Pro for $59.99 to add a firewall, password protection and more with a 30-day money back guarantee.
    • Remote protection: Scan PCs for viruses and remove viruses remotely with your mobile phone.
    • Link Scanner: This feature works while you are on a website, Twitter or Facebook. AVG analyzes links in all three places to keep you from clicking on a link that will install malicious software or take you to a criminal website.
    • Community and real time protection: When an AVG user encounters a new threat, the software automatically sends updates to protect all users. Outbreak Detection technology finds the newest malware outbreaks in real-time.
    • Best for: Individuals and families.
    Profile picture of Shelley Elmblad
    Shelley Elmblad

    Financial Software Contributing Editor

    Shelley Elmblad is a freelance writer with years of experience covering small business, personal finance and tax software and mobile apps. Shelley’s goal is to help others choose the best software to run a small business, track personal finances and save money.

    AVG Antivirus Company Information

    Company Name:
    AVG Antivirus
    Year Founded:
    1991
    Address:
    149 Bluxome St.
    City:
    San Francisco
    State/Province:
    CA
    Postal Code:
    94107
    Website:
    www.avg.com