AVG Antivirus Reviews

I got ripped off by this company also. Charged me $106 for a renewal fee that I knew nothing about. Charged me on 1st of the month on credit card. Didn't receive C.C. bill till 10th of next month. Representative said sorry 30 days past. $106 for a $30 product. Also claimed to have sent email. Apparently, I didn't or I would of told them to shove a 300% price hike.

I went to AVG in 2019 on the recommendation of a friend who is IT professionally. I immediately paid for a couple of services. The first two years were great, except at some point during every interaction, the tech tried to upsell me. I was so happy to have an IT service for my home computers, that I often took the bait. To date, I've spent more than $500 with AVG. Sometime in 2021, the quality of service fell off considerably. Now, they never fix anything. They tell me either that my subscription is expired or that I need to upgrade.

Their software was relentless at putting up popups on my screen trying to sell me more products. I had had enough. So I waited for the subscription to run out to cancel. BIG MISTAKE. They hit my bank through PayPal a day early and I am in my 5th week of fighting to get my refund. I had blocked the payment because I had read they are ruthless about refunds. I didn't block Digital River and that was how the charge appeared so they went around the block I put on them. They give a song and dance about having 30 days to cancel. **

Avoid AVG and Avast! It will cost you! AVG has been charging my credit card for 4 years without my knowledge at various amounts for the last 4 years. I don't even have the product even on my computer. They are known for selling data! Avast has taken over as a browser and it is very difficult/impossible to uninstall. AVG won't refund!

Once they have your info they take money at will. They supposedly have a 30 day return policy that they don't honor. I will have to dispute it with my bank. They are a terrible company. Free doesn't exist. They charged me $81 without any notice.

I received a notice from Paypal that my subscription to AVG was being automatically renewed and a charge placed to my account two weeks prior to expiration date I tried unsuccessfully for two hours to cancel my renewal via AVG. I received no prior notice of renewal prior to my Paypal account being charged. At that point, however, I tried to cancel online with AVG, I was instructed to have a live "chat". I even tried to find unsuccessfully any phone numbers to call. I even sent a message to another website of AVG to try to cancel but got no response. Finally, after two hours of trying cancel my renewal and obtain a refund, I was forced to "chat."

Hello, I had bought online AVG Internet Security for my pc from their partner Avast-tn.com and I want to talk about their antispyware "AVG Sensitive data Shield" feature that is to supposed to scan my documents on my pc and secure them against unauthorized access. Till now, nothing really new, most of antivirus do that. What impressed me, is that I can prevent user accounts, my wife or my child for example who have signed on my pc, to have access to my Windows session and open my documents protected with Sensitive data Shield feature. That's cool.

I have used Free AVG for many years and was satisfied until recently when they charged me $89.00 for use of an upgraded service that I did not order. As a senior and not a real techie I felt the Free AVG was good enough for me. I contacted them and requested a refund as I did not authorize the $89.00 payment but they refused. I warn others to start checking their credit cards or bank accounts and make the same hasn't happened to them I feel it is theft by deception.

I tried AVG long ago and have stuck with them since I have not suffered any successful incursions so far. They have always been ahead of the game. Been very satisfied with their VPN and AntiVirus apps.

Great user interface and a great price. Customer support is good. Updates are always available on a frequent basis which means they update to the latest threats consistently. I've used them for years and it has never let me down.

I have used AVG on my cellphone and tablet for several years without problems. It's easy to use and has several useful functions. I have a separate VPN. The combination makes me feel safer when surfing the net on an unfamiliar network.

I've used AVG for over 10 years, and there's been no breach of my personal information; computer viruses; identity theft. It alerts when malware is detected, and immediately quarantines. My computer is scanned daily. It is non-intrusive; does not slow my computer; works silently in the background. I couldn't be more pleased with AVG Antivirus!

I used AVG many MANY years ago, but cancelled them and switched to Bitdefender. Going through my business card statements, though, I came across a renewal charge from November 2020. I reached out to customer service to find that they had no record of it, or any of the email addresses I use. They ran the card number to find that they have an AOL email I used almost 20 years ago. No idea how many times it's "auto renewed" with notifications to an old email address, but they've likely been charging me for years and I never noticed. I asked for a refund for the most recent one and they stated that it would only be refunded within 30 days. Doesn't matter that I have zero computers using AVG, apparently. They're just going to keep the money. Disputing with my CC company directly!

I use AVG free ver 18.8 because that is the highest version that will work on XP 64 Pro. When all the shields are actually on, the program works as intended and is adequate for my needs. Regardless of the operating system or even what version of AVG is used, me and 1,000’s of others seem to experience the same (years long) persistent flaw in the software. Every time the virus definitions update there is a significant chance that at least one of the shields will turn itself off. The only indication is the orange exclamation circle over the notification tray icon. In my case it’s the file or behavior shield and this is fixed by simply turning it back on provided I am paying attention.

After trying the free AVG I got a lot of junk from them. Finally paid for one year and got no download info. Click download and Firefox popped up. 3rd party that got the money says they have no control over AVG. Big scam from Japan. The Internet address is all in Japanese.

Stay away from AVG!! It hijacks your computer and uninstalling is a nightmare. Almost impossible short of having to reformat your computer. The free version is even worse than the paid as it installs all sorts of 3rd party plugins.

I purchased a subscription for AVG Internet Security on 15 December 2019 and then received another reminder from them and accidentally purchased a 2nd subscription for the same product, AVG Internet Security, on the 19 December 2020. (Had memory problems after a medical event). They completely refuse to give me a refund on my 2nd accidental purchase, even though it is of totally no use to me! I have been a good customer over many years but I will NEVER purchase anything from them again. Nasty Customer Service. I resent this company a lot.

I contacted them because my computer stopped working and it was working perfectly fine before I purchased and installed this antivirus. I contacted tech support because the anti virus wasn’t opening up then they had me put my computer on safe mode. I clicked because I had a family emergency and I called back once it was all over. I got with another tech and he was not helpful at all, he said, "It’s $119 if you want me to help you fix this problem for this one time or $199 for you to be calling back if you have more issues." What do you mean? I shouldn’t keep having issues with your product! I said, "What? I put my computer on safe mode and other tech was helping me."

AVG secretly installs itself onto a computer through CCleaner. It is not possible to uninstall it without another app from AVG and a whole lot of trouble. Any app that needs secrecy to install itself is a VIRUS not a reputable antivirus. Should be sued for self-installing without user consent.

AV Total is powerful, but not very user friendly. The ad blocker works well. The cleaner finds the worst, viruses. I don't know about any others, because it doesn't keep track, at least not that I've found. It is rated as one of the best so I got it. I am neither satisfied nor disappointed by it. Any other would do the same things.

I use the antivirus that I received with my computer when I purchased it. It runs regularly and will ping for a threat thats found. its probably the most basic software for an antivirus but as I dont do much except work and maybe netflix once in a while, it works for me.

This software is on my laptop. It is effective and efficient to protect my work- writing a book and personal, and other subject matter. Even the free download is sufficient. It is also not as "Heavy" as Norton, meaning: it does not take up a lot of bytes, space, memory- which is a great benefit, because my laptop is small and does not have a lot of capacity for extra, added software.

The product I use is free and is still a good choice. It gets updated regularly. It protects me like all the other ones do. It is the best I have found for the price. Good choice. No trouble with it. Easy to use.

Even the free version which I have had for 10 years has been very intuitive and is pretty reliable for blocking most threats. However it has missed some serious threats and is always showing pop-ups to try to sell more protection apps.

It works great for what I use my computer for which is just surfing the web. I don't use my computer for any personal business like Bill paying or banking. Or any other personal info so this works for me just fine.

I have been using the free version on multiple devices for years and it has generally done a good job. Had to use another program usually Malware Bytes a few times to clean up an issue. Good product.

I have used avg for years. Never a problem. Free version or a very affordable upgrade. Does kot hog memory or slow your pc like McAfee and Norton. Catches latest malware and viruses. It has never failed.

We are using the free versions accompanied by CCleaner and Malwarebytes all free versions. They work together scheduled during hours we are not in the computer. So far we have had no difficulty but monitor when new versions are available.

AVG offers a multitude of choices for software. They cover all aspects for antivirus software. Their daily scrub of my computer is very thorough and effective. Updates are often and very secure. I love the all encompassing aspect of one click search for viruses and clean-up. Or you can do separate searches yourself. They have an excellent rating from CNET and they are among the top virus software. Very good customer service with any problems.

It’s good. I trust them and they have a free option. It works constantly, it warns you about malware, I never had a problem with it installed on my computer. It also does not interfere with other programs.

I use the Free version that tells me every day of things that are slowing my computer, and it shows me ads and tells me I should upgrade and buy other products. Being living on Social Security I can't afford the full cost AV.

For the most part I have been satisfied with AVG, but recently I noticed that I seem to have duplicate subscriptions associated with my account. First of all, it concerns me that it would be possible to subscribe twice to the same subscription without AVG letting me know at the time that I already had that subscription. I have always thought that when I was renewing it was because my old subscription was actually running out (indicated by numerous emails and notifications from AVG) and that I was just renewing, not adding it a second time.

I have to eat some crow. My last review was quite critical of AVG; not for the quality of their software but for the quality of their customer service. Having heard nothing for several days after contacting them with my original grievance I had written the issue off with no hope of recovery. I thought the best thing to do would be to spread the news and limit the casualties. Had I waited just a few more days I would have discovered that AVG had, indeed, refunded all my costs by crediting my card. I was too quick! I was wrong and I apologize. This level of care, attention and responsibility demonstrated by AVG is rare in my experience. This speaks lowly of the state of business ethics today. I'll take this as a sign that we're improving. I'll be back with AVG as soon as the dust settles and my embarrassment subsides. I would not hesitate to recommend this firm to anyone.

Bought the multidevice AVG Ultimate product. Far from ultimate and multidevice. Do not buy. Tried to add my iPhone and when tried to add the subscription does not work. Reached out to support and was advised mobile device is a separate subscription. Misleading product and service. Very disappointed. Do not buy on on multi product mislead information. Other products on the market not pulling this crap.

My husband and I purchased AVG for 2 years in September of 2019. We had a tech friend come over and check to see why one of the computers was not working correctly. He uninstalled AVG and installed ESET onto the computer. Once ESET ran it found a Trojan and removed it. I contacted AVG about the Trojan and explained to them I would like a refund as we paid for 2 years and will not be using their services any longer as a Trojan was found. They informed me that they would not give us a refund, due to it being past their 30 day guarantee and to contact their customer care team.

When antivirus security program shuts down by itself without warning and leaves your computer unprotected it is time to find a more reliable and robust antivirus. I searched for solutions first and found open issues with several users going back to 2017. I followed the same procedure. Repair did not work. Complete reinstall did not work. Coincidentally AVG quit working for me one day (13 January 2020) before Microsoft discontinued support for Windows 7. AVG had done an update on 13 January 2020 and that is when my AVG Antivirus started shutting off by itself. I verified that AVG was no longer running by viewing task manager. I was able to install Kaspersky Free with no issues and that antivirus is not shutting itself off.

I keep getting emails to say my package will automatically renew. I logged onto AVG and cancelled my subscription and I got confirmation email. I received this today to tell me it will auto renew. This happened last year and it took money out of my Paypal account. It showed as a subscription though not set up through PayPal. I tried phoning AVG and emailing. Never got sorted & if they take money out of my PayPal account this time I will be getting legal involved.

CA, fix your site. It drops filled forms when users REFRESH THE PAGE. THAT IS BAD. Now, onto AVG... I used to use SafeSearch. I also use to have much more well-written and well thought-out review than the angry tirade you're about to be exposed to, but I'll sum up my issues as quickly and politely as is appropriate for the situation. I used AVG SafeSearch on Chrome for over 6 years. I rather liked it. Then I restarted Chrome this morning to discover that AVG was demanding control of my homepage, search engine, and startup page, all of which I've spent those 6 years tweaking and adjusting as I see fit.

I purchased this product at a well known retailer. When I went to install it, it defaults to the FREE version (it will ask you for a renewal payment online) and will not let me activate my code. When I contacted customer service, they wanted to charge me 129$ for support. So now I am stuck with a one month free trial after paying $89 for the antivirus in a store. I would not recommend this product to anyone. Malfunctions online and customer service experience was horrible.

On February 12, 2019, I contacted AVG Customer service to inform them their paid product of AVG Internet Security was not working with Express VPN. An AVG tech employee remote accessed my computer to check assist me and confirmed there was an issue with AVG. I received a followed up with an email from Jaya ** confirming this was a known issue. At that point I chose to use the free version of AVG.

I purchased the AVG VPN a few months ago. It worked for awhile, then stopped working. I purchased a valid Activation Code at the time and now the program is telling me it's not valid. I've emailed AVG back and forth for several weeks to no avail. I've followed all the tech support instructions they have given me such as uninstalling and reinstalling the product. I've logged in and the system confirms my subscription but yet it will not allow me to turn the VPN on. Their product is not working and I have requested a refund. This is their response:

I got a new computer, my first windows desktop in quite some time, and I opted to sign up for a credible antivirus software that would hopefully mitigate one of the windows meltdowns I had experienced in the past. I ran the free AVG antivirus scan and it told me to upgrade to clear some suspicious files on my BRAND NEW computer. That should have been a red flag right there. Anyway, I proceeded with my subscription.

I had the trial version of the premium AVG. When the 30 day free period expired, I chose not to continue with it but kept the free version. Shortly after, I had a major computer meltdown (coincidence?) which I fortunately was able to restore with the exception of my Outlook which I mostly restored. I concluded it was an issue with AVG so I COMPLETELY cleaned/removed my computer of it. What I never would have expected from this company is the obvious retaliation, even if it and its parent company, Avast, are both from Czechoslovakia.

They say it’s fixed. They have said and emailed me a refund for the last charge is on the way. I guess only time will tell.

Since your request came after the 30 days, we are unable to offer you a refund for your purchase or a prorated refund."

AVG has to be the worst ever antivirus. I am so fed up with it, it keeps popping up all the time - I have tried to get rid of it several times but there is nothing on the program that I can delete it. It seeMS THAT THIS PROGRAM HAS ME TRAPPED.

I purchased the service agreement and AVG protection plan for two years around $350. Ever since they installed everything via remote access my contracts which can be up to 90 plus pages, can no longer print from laptop to printer. I spent 57 minutes on the phone with Rod this evening, then waited for a call for 17-min for a more technical supervisor to help me. The guy that I was finally transferred to kept speaking over me telling me what had been done. Obviously, I was more knowledgeable on the sequence of event, as he misrepresented them. I just wanted the issue resolved in a timely manner, as agreed when I purchased the service. He seemed very confused in his English and appeared agitated and irritated with the complexity of the problem. I've used AVG for many years, but will seek a more reputable resource that honors their commitment to quality service.

Blocks my needed vpn, has no live support to get help, my computer is worse since installing, tries to take over, not user friendly, I paid for a year and now it tries to still sell me upgrades. Doesnt install on other devices!! They give you the free one for phone etc,. Over all terrible.

Two months ago, I have subscribed to the free trial for 60 days, expiring on 22 oct 2019.. Today 18 Oct, I have notified that the automatic renewal has been renewed and charged 69.99$ before I was going to cancel it.. that was surprising for me and that leads me to try to request a refund.

Tried to uninstall AVG but it wouldn't uninstall the entire program. I tried to delete it from the registry but it had embedded itself so much into it I could not possibly get it all. What's worse, was I tried to look up "uninstalling AVG" and the program actually blocked me from viewing these sites. Eventually I had to completely rest Windows 10 back to the beginning and reinstall all of my programs again.

I bought a 2 year subscription after reviving email from them. Email clearly stated that add ons of DRIVER UP DATEM and PC TUNERS were included free. I even clicked on ADD in the form and costs came up $0.00. I spent more than two hours trying to get this corrected with them. End result is that the email was not as stated and if I wanted those items it would be extra. I even went through the email offer with them. They basically said that it was not what is stated. I have used the free version for years. This will be the last time I use them.

I did a “free” trial for AVG Tuneup. It did nothing to speed up my computer so I turned off auto-renew. I got billed anyways. I had insufficient funds in my account so I got hit with $29 NSF fee from my credit union. I assumed my bank covered the difference so I requested a refund from AVG. I got an email confirming my refund would be processed. I called AVG about the NSF fee and was told my refund needed to processed first before providing additional help. I was also told I was still subscribed in spite of 2 attempts to terminate my account, one involving direct customer support. I later got an email from PayPal that AVG’s billing service would reattempt to bill me in a few days and to ensure I had funds in my account. I contacted AVG and was reassured I would not be billed again.

I’ve been an AVG user for years, at $99.00 per year. The more recent software has continuous, fear based pop ups, always leading towards buying another of their products. It really is extremely intrusive. Because of these pop ups I actually bought the same software that I already had on my computer. How is that even possible??

I have been an AVG customer for more than 4 years. I had the AVG products removed from all of my devices and replaced after discovering 6 viruses on my primary laptop. Last night, I initiated the "Unsubscribe" process. After waiting over 2 hours to receive a notification that the process had been completed, I discovered that it could take up to 24 hours. There is NO justification for that time lag. Needless to say, it did NOT take that long. However, I just noticed that the expiration dates all occur AFTER the next scheduled renewal. If I am charged, I will file a complaint with the Texas Attorney General's office and the Federal Trade Commission.

We tried AVG free and liked it. As a result, we bought the Internet security from Staples, and installed it when the free trial expired. As with other reviewers, it kept reverting to the expired free version after a day or so. When we called Avg, the representative tried to upsell a repair and maintenance package. We were told that our computer had problems. We had not noticed any at all, and their free version worked fine. I expressed my dismay at being up sold but was told that it was their policy. When I asked the rep to disconnect from my computer, he did not and was argumentative. If a security company tries to separate you from your money, there is a problem. Refusing to disconnect is a serious problem. Tallying over a customer, just rude. I am going back to my former Internet security. Wish I had read the reviews.

I have fully paid-up subscriptions to AVG Business and AVG TuneUp, yet I keep getting email saying they are expiring (they aren't) and I need to buy more. They inundate me with yet more emails suggesting I buy products I ALREADY HAVE. I have attempted to resolve this sensibly by writing to them. All I get are platitudes and more emails saying BUY. When my current subscription expires, I shall be moving elsewhere.

I contacted AVG because my paid subscription for anti-virus protection had suddenly reverted to AVG-Free. After restoring the full version, the tech said I should purchase their premium plan to clean-up the system and enhance performance. I said I didn't need it. She kept pushing - I said that even the 3-month package was more than I was prepared to buy. She said "What if I give you a discount? How about $50?" I decided to try it out, I paid and she turned the call over to another tech. The tech did "something", said everything was good. The next day, my computer would not load past the welcome step. When I phoned again the tech fiddled around for an hour and started it remotely. The next time I rebooted the machine, the same thing happened.

Well looks like everyone is in the same boat. I have been using AVG for years and always paid after receiving a invoice. This time I was charged out of the blue. Good luck calling. When I rang to complain the guy hung up on me after he tried to tell me I must have given permission to. Looks like it might be time for a new Anti-Virus.

My laptop was hacked twice in spite of having AVG. Also after I had advised AVG to cancelled the automatic subscription they just deducted from my card next 12 month subscription.

On April 5th 2019 bought AVG Antivirus Ultimate at Best Buy Gatineau. Open the box to install on April 30 but there was no activation code in the box. I went to Best Buy Gatineau on May 1st to find a solution. Spoke with Kevin ** who suggested to contact AVG. He took the complaint and said I would get call next day as it needed to be escalated. No call received still as May 4 from BestBuy. Contacted AVG, they indicated they were unable to do anything. It was reseller issue. In my opinion, the merchant didn't fulfill their contractual obligations as they didn't provide the product as it supposed to be with an activation code.

I took a free trial option from the AVG Free antivirus to evaluate their paid option. 25 days before the expiry of the free trial AVG has billed PayPal. I tried to contact PayPal but their website says that I cannot cancel for a year and there is no way to contact anyone. I have contacted PayPal but from Googling the problem it appears that this is the AVG method. It's catch as catch can. Why should I have to waste my time by their impossible cancel payment format? That's not an honest way to do business and should be stopped. In the meantime, I have made print screens and will cancel via PayPal. Bryan **.

I see today that the billing issue I'm having is very common. Go figure. Just like some of the other reviews I cancelled AND uninstalled AVG a week give or take a few days into the free trial and thought nothing more of it. Then today I get an email about an automatic renewal for 49.99. I contact "customer service" the "premium customer service" as they are called (complete waste of time) only for them to tell me they cannot help me, that I must find my original email that has the license/serial number of the product and order number and submit a ticket/cancellation request AGAIN. Not sure what's so premium about a department that could not even help with cancellation.

AVG charged my credit card today for AVG products I had unsubscribed to. At least I tried to. They had done so even though there were weeks left before the expiration date of the products I had unsubscribed to, and had deleted from my pc months ago. I don't know what else I could've done to cut loose from this very annoying product. I have lodged a dispute about the charges and have requested a refund through the AVG site. I'm not a newbie, but AVG did 'get me'. Now I'm mad.

I thought I had uninstalled this product, then I got an email today saying my subscription has been renewed automatically & has been charged to my credit card ending in **. That card was cancelled 12 months ago. I've learnt that anti-virus software from any company is not necessary. Should my new card be charged I will be chasing a refund.

The auto renewal policy of yours has given me great depression. I did not authorize payment of $49.99 and I have requested for a refund. Am I going to be refunded or not? That is what I would like to know.

License subscription expiration PC tuneup when I paid for a 12-month subscription. I have paid for a 12-month subscription and the warning appears that my license has expired. I have paid for this license a number of times and have been a long time customer. If this issue is not resolved I will take my complaint to the Australian Department of fair trading, write up an internet post, withdraw my subscriptions with other products I currently subscribed to and install a competitors product. This is not the first time this has occurred and I am tired of wasting my time resolving these issues. Thank You.

In January, 2019, I was reminded by AVG that my subscription would be automatically renewed on February 19, 2019. I immediately cancelled my subscription in January. Lo and behold, when I received my credit card statement in February, there was the $65.54 charge for renewal. I wrote AVG and requested that they remove the charge immediately, as I would be charged a late fee if not removed before February 19th.

I'd been a customer for years, having paid for the full version. I woke up this morning to find my full version had been replaced with the Free version, and an "AVG Browser" had been installed without my permission. I did NOT download or run any installation software - THEY did it. Of course, to get into my paid account, I need to log in, but my login doesn't work. I've requested a password reset 6 times, and have never received the "change password email" they promised to send. This company is a SCAM - do not use! Now I'm worried I have autorenewal on, but I cannot access my account to turn it off.

Have used and paid for AVG Internet Security and AVG PC TuneUp programs for many years. New computer online early January 2019 and AVG placed free trial program, to buy for 3 years, 10 devices was priced at $89.99 plus tax. Adding PC TuneUP for unlimited (small print that's 10 devices) was an additional $49 for one year, $149 for three years.

About 5 months into the second year of my subscription with AVG I had some issues requiring my IT person. He said I only had AVG Free on my computer. Impossible I said. I have been paying for two years the premium protection product. On further inquiry he was right. I had purchased 12 month technical support. Did I need that? No. Did I use it? No. They offered me the product but can't deal with someone I have lost confidence in.

On 23 Feb 2019 I purchased this, "product" believing it was as good as some of the airport ads made it out to be. I was misled immensely. After reading all of the reviews and having had to slug it out with the "tech support" people in The Philippine Islands, requesting an immediate refund, I found I was being lied to by people who do not even know their own product, let alone have any customer service skills. I was asked for a return phone number so that the could do a "follow up" call in which I adamantly declined after having read the reviews here.

The customer care was able to step in and ensured that I got a full refund for the tune up product which I never ordered. I will go on and install the antivirus and I hope it works perfectly.

I signed up with AVG Free back in 2016, and decided to upgrade my account to the full version. Not only did they charge my account for the renewal fee, but they also doubled that charge and charged it to my credit card. I filed a fraud/dispute with my credit card and went through all the back and forth with that. I was found in favor on that dispute and my account was credited back for the doubled charges. I then cancelled my account and have confirmation via email that the account was cancelled and no further charges would be made.

I had the free version of AVG, never had an issue until I decided to upgrade for $29 a year. Thought this was a good deal. Next thing you know they got hold of my computer and really trashed it. They removed all my pictures, my document file as well as Microsoft Office ($150 program I had no issues with). The "key" expired on this program and to get it back I would have to pay another $150. They deny erasing anything. I had no issues until I got the paid version of AVG. AVG SESSION should show the hell I went and am going through. I only saved pictures and files that are important to me, and they erased them all.

I have a limited version of their "Tune-Up" software, and an hour ago I was tuning up my laptop. A message popped-up (as happens every two minutes with EVERY AVG product) and offered a full and complete version for $4.99/month. I clicked it, it loaded, and loaded for 10 minutes, but nothing. So, having been tricked by them before I wondered what would happen if I tried clicking on the "Pay for a full year up front" option... guess what? The option I wanted wouldn't load, the option they were really offering was my only option. I called demanding what they had just offered me 10 minutes prior: "We're so sorry we no longer offer it month-to-month"... How long ago did you quit offering it the way you just now offered it? I asked: "About a year ago." DISHONEST.

My subscription expired in the beginning of 2018 and the automatic renewal option was turned off a long time before the subscription expired. I have not been a subscriber to any of their products for a year and I have neither bought anything nor renewed anything. But AVG has drawn 89$ from my PayPal account nevertheless. I have asked for a refund at their website. They answered: "You've successfully canceled your AVG Internet Security subscription. You may continue using your paid features, however, until the end of your current subscription period on 26 February 2021. This is totally unacceptable, as I have not ordered anything from them."

I tried their 60 day trial offer and it was clear to me in 60 minutes that their product was broken and it took me another 60 minutes to get through to tell customer service to cancel which they claim they could not do because their computer was malfunctioning.

I discovered that AVG software was on my computer against my knowledge. Once I discovered it, I deleted it and the same time I deleted the software from my computer. AVG debited my account in the amount of $54.00 for a full year and I didn’t even have the software on my computer for that length of time. They ripped me off and I will be contacting the BBB and attorney general for the unauthorized deduction of funds.

I had been an AVG customer for over three years. It seemed over the past 18 months when AVG provided a monthly upgrade, I would lose compatibility with my email application (Outlook). When you initiate a call to their "customer service" team, they are slow to respond and in some cases had no idea what the latest upgrade contained or how it would impact my system. In fact, when I called after their recent January 3, 2019 update and advised them I lost the anti-spam application they told me they no longer offered the anti-spam capability. Three days later the application reappeared. I have had enough and installed a new anti-virus system of one of my two PCs. Goodbye AVG!!!

I HAD been a loyal customer for nearly 2 years! What I found was that they attempted to persuade me to keep buying "new programs" all the time. I hesitate to say "without any noticeable benefit". I had reason to change my email login for a month when my computer got hacked and THAT is when the problems started! BECAUSE the email login is WHAT establishes your "membership" I lost all access to update all programs and ended up getting "infected" with a particularly nasty "virus". AVG refused to help me BECAUSE they could not verify "my computer" login. I tried (repeatedly) to explain what had happened - they even had the gall to state that I had stopped paying for "subscriptions" when they became due. There was NO subscription DUE until April '19. They have lost me!

I paid $69 to purchase this product. I downloaded and installed. It would not work. It kept saying to reinstall it. I called AVG tech support. After about an hour or so, the tech the problem needed the “development team” to fix it. I waited three days with no response. I finally called and was transferred to another higher tech level. After several unsuccessful attempts to load and run the program, he said there were previous virus program fragments in my registry. He said he could clean them out for $99 for a one time removal fee or $199 for an annual tech assistance option. I declined both. I then uninstalled the AVG software and installed another virus program with no problem. I will never buy an AVG product or service. I felt they should have fixed my problem at no cost. I am out $69 and don’t see how I can recoup my money. Buyer beware.

I purchased the unlimited retail version of AVG Internet Security. First it installed the version that I purchased, but said that it expired in one month. I called support and the steps they gave me resulted in the free version being installed instead of the retail version with a 1 year subscription. I followed the instructions provided to the letter. I contacted AVG support and they said they would send me a link to get the version that I purchased. The link provided installed the free version again along with their secure web browser that I did not want. I am (was) a long time user of AVG products. Greed is a terrible thing!

Updated on 01/13/2019: I previously reviewed AVG for a minor issue that turned into them telling me there were multiple issues with my computer and that it would cost me $109 to repair. Which in itself seems suspect since my computer is less than a year old and gets very little use. After the review, on this site, they responded with seemingly concern and asked me to contact them privately. I did. That was nearly 10 days ago and still no reply. It's quite obvious they don't care about their customers. Once my contract is up it is unlikely I will ever purchase an AVG product again.

Purchased from Walmart and installed on 12.1.18. It shows that I installed it in November... not so. It put an add on onto my computer which I noticed when it appeared that someone else had control. YEAH NOT GOOD. Called AVG and they wanted control of my computer and a could be fee of $79 then another possible fee of $149. This is a scam. If you sold a no good product, correct it or reimburse the consumer. I have removed AVG from my computer but the add on is still there and until I can locate the link it added, I am screwed. I AM FILING A COMPLAINT WITH THE ATTORNEY GENERAL AND BETTER BUSINESS BUREAU AS OTHERS SHOULD DO!

I purchased your 2 year Internet Security Feb. 12, 2017. Jan. 24, 2018 my desktop froze with instructions to call this 844 area code. $200 for tech to unfreeze computer and another plus $300 ransom for another year. Now have a 30 day trial with AVG VPN. Not a happy camper.

This company is a backdoor scam. Once they get ahold of you you are “stuck”. When joined they did a ‘scan’ of my computer. For only $149.00 they would remove all the horrible things they found on it. When they did the ‘tune up’ that came with the membership it roasted the normal operating systems. I had to shut the AVG down and one at a time restore the proper functions of the video card and processing. Then, after I got things straightened out and cancel the membership, 11 months later I get an email from them telling me they’re going to renew my membership for only $50. I “re-canceled” my account and I am watching very closely to make sure that they don’t try to charge it again.

I've used both AVG and AVG free in the past. In 2018, they've changed their marketing drive or something. Now, all I get are non-stop begging for me to renew/switch to AVG paid (depending on what computer I'm on). I was annoyed and let the subscription lapse and cancel. The credit card they had was dead anyway (went to a different one). They must have tried to charge it anyway, despite the cancellation because in the several months since, I've been hounded by AVG's popups begging for me to renew (hey! Here's a gift! Renew now, and we'll give you a deal!).

I, too, had AVG automatically renew without my permission. My credit card declined the charge. I called AVR and told them I did not want to renew. They sent me a cancellation notice. All very nice, and I told my credit card company that they did not need to investigate. Guess what... the charge is on my bill again! It caught the first day of the billing cycle, so I did not see the new charge for a month. Called again. They sent another cancellation notice. I will be watching my card for a prompt refund, but I am not confident. If you need to trick customers, how good is your product?

On November 23, 2018, I noticed that AVG took out $99.99 of my bank account, without my permission, to renew my AVG product. First of all, they charged me double for the very same products I paid for in the first place. Secondly, when I called their customer service to find out what happened, I was told that if you order the products online, it will automatically take out monies from your account unless you contact them. I don't remember ever seeing that when I purchased the product. The first time I called them (on the 23rd of Nov), I was told that it will take 5-7 business days before I will see my money back in my account. On the 3rd of December, my money still WASN'T back in my account, so I called them again.

Company Took money from me without Permission and did not notify me on any transaction. The company is shady and I will never use them again EVER!!! They take your money when you don't ask them which quite honestly is illegal.

Just tried to install my antivirus. Stated I had to call toll free number. Why? Seems pretty straightforward! Spent 45 minutes with Sam in India, trying to do what I could do. Then he does a little clean up of my computer, which I didn’t ask for, and suddenly states that I have to pay for his services. What the hell? I can install myself. I didn’t need to call! There was never anything said about having to pay for technical support, and what is it always someone in another country that barely speaks English? Very disappointed. Now I don’t know if he has all of my information on my computer files? Thanks a lot AVG!

After McAfee (in its early days) and having had a virus infection during that time I tried several other Antivirus programs. Several years ago I settled on AVG and haven't had an infection since, but received several warnings about dangerous emails and sites I tried to view. The warnings are inflaming and threatening RED thus IMPOSSIBLE to ignore! And carries a selector stating GET ME OUT OF HERE. Good so far and no functional complaints. The problem starts when I need help with something going above my cranium, then invariably the operator/technician is in the Philippines (I always ask their location or can tell by the time difference... need to ask that also) and usually speaks pretty good English with an accent. After allowing remote access (always watch what they're doing!!!) they load a program that shows lots of RED warnings and then COMES THE SALES pitch.

I used their product for many years. However I found out that it is not needed any longer. So I uninstalled the programs (which is very hard to do since they obviously want to avoid that you quit for good). I closed my account with them. A week ago I received an invoice for subscription removal. Very hard to contact them as email address doesn't work, tel no. is wrong... Finally I managed to cancel the subscription and was promised to from now on I have no obligations and my account is closed. Just now I received another statement telling me that my credit card has been debited against Eur 76,99 €. Such practices are just not tolerable!

I think the product probably works but talking to people in a foreign country that have trouble with the English language is not helpful and you buy the program and can't figure out how to download it and use it then you try again and they sell it to you again.

Updated on 11/02/2018: This response is for educational purposes... AVG responded to my complaint with the same cookie cutter reply they send to everybody else who complains about their products and services. They try very hard to make their scam seem legitimate. And sadly there are millions of vulnerable people needing help that are being exploited by AVG. If you sell me something and then you do something in the background to cause it not to work, and then you want to charge me to undo or fix what you did that caused it not to work to begin with is the definition of a fraudulent transaction ie... SCAM SCAM SCAM!!! Somebody needs to put a stop to this type of internet fraud. Talking adventure.

Recently I found out that for the last two years I had been paying for two identical subscriptions on the same account. I contacted customer support and they told me they could not refund me for the incorrect subscription. I acknowledge that I must have signed up to the two subscriptions. But as they were identical on the same account I don't know (a) how this should be allowed to happen, (b) why I can't be refunded. There is no AVG email address to send details to so I am very disappointed and significantly out of pocket.

I'm sorry but this was not helpful at all. I purchased several of your products over the course of 4 months. I have (all year memberships) of mobile security (bought at least two memberships), deep cleaning, VPN, and internet security. I have them spread out on this account and ** and another account. I have multiple accounts as this "thing" changes my password and locks me out.

TOTALLY furious with this. In conjunction with PayPal they auto billed me and then when contacted offer me a refund only to send me an email full of jargon. Approximately halfway down the email then ask me to reply to this email should I want a refund. When I did reply and also contacted PayPal AVG will only refund through the method in which the payment was received and then PayPal will charge me to receive the funds back to my account. Long story short I'm being charged by Paypal for a service/product I previously canceled and now being charged to receive money that I never wanted to spend in the first place. Paypal and AVG both crooks!

I am writing an amended review of my 8/5 review of AVG. I have been contacted with very good and professional reps from AVG. My subscription fee was refunded and my compliant has been resolved. I also want to point out that in my initial review that I was in a panic mode and had to rely on my mobile phone. I had inadvertently called two bogus fraudulent phone numbers who used the AVG logo. They get away with it, so it's your job to find the genuine company.

At the end of last month I received a subscription renewal notice informing me that £76.49 would be taken from my card in two weeks time. I have been a paying customer of AVG for at least 8 years with a subscription every two years for five computers of just AVG Antivirus. I don't need any greater functionality than virus scanning as I don't want any interference via additional firewalls or monitoring to interfere with the smooth operation of my PCs. I later received notification that my account had been debited £121.99 by Digital River on behalf of AVG, an overcharge of £45.50 or 60% of the payment I was expecting to have taken. Having called AVG customer service, which sounded like an Indian contact centre, I was informed that they COULD NOT ISSUE REFUNDS, but instead could extend my expiry date to 4 years from 2 years if I took the AVG Internet Security upgrade - a product I don't want, rather than my Antivirus only product.

Found a Trojan horse linked directly to the company. No, I did not use another antivirus program to find it. I hunted it down manually by going through files that I didn't recognize. I do not recall the exact name of the file, but found that it took up a disproportionate amount of disk space, but I do know that it started with the name "AVG" and was confirmed by many to be a Trojan horse virus. I can only say I am extremely thankful that this product was given to me by my mother. I don't want to even think about what the credit charges look like for her. Not to mention the inability to turn it off, all the malware that came in the folders, and the PUP files that were able to get in despite AVG being in use at the time.

Was unexpectedly debited for £49.99 by a firm "Digital River Ireland", email associated does not work, so opened a dispute with Paypal. Traced "Digital River" to AVG. Two weeks later, no reply to Paypal dispute. AVG say because of this dispute, they are unable to issue a refund or offer any assistance. So why not respond to Paypal? Obviously a con. The agreement was for £3.99 monthly. As well as the non refund, install any AVG product and you will be bombarded with popups regarding online security and PC performance. Another ploy to wear you down until you inadvertently click on something which allows them to debit your account. This is what I believe happened to me.

Was automatically charged $73.99 to renew antivirus protection. Was unable to download, so let tech support try remotely. They disconnected twice. Contacted advanced support, where I, too was told I’d have to pay at least $119 for them to download. Now fighting for a refund. They have a 30 day policy, but I’ve been trying that long to get the product. Move on to another antivirus company.

I have had AVG for a decade, yesterday I clicked on the AP on my laptop and noticed the page looked different and did not have the AVG logo on it. I called AVG and questioned this. I allowed them to emulate into my computer and during a scan a page of installed items appeared. The agent claimed that the reason I was getting an incomplete screen while trying to access the AVG scan feature is that I have several antivirus programs installed. Well they were on the screen but I had NEVER seen them before! Of course I was offered several fixes at a fee, up to $199.00, I declined. As soon as the call and connection ended I pulled up all I had installed and NONE of the items that were listed on the screen during the conversation with the AVG agent appeared. I reinstalled AVG using my license number and all was resolved. Curious at best. I am now very suspicious of AVG, anyone else have this issue with them.

Do not trust this company. I used their product with no problems but decided to switch providers to consolidate accounts on all my computers. I received a renewal email from AVG that said my account was cancelled because they could not charge my credit card. Then today I received an email saying my account had been renewed using my credit card. Sure enough, I now have a charge for renewal. I have tried to contact them on their website, that is a joke. Apparently they are having "problems" with their site. NEVER USE this company, do not trust their billing.

This is a scam that tries to get your personal information. They did a auto subscribe without my consent. They knew they could not do over a hundred charge on PayPal so they did two separate transactions at 2:08 am!! I tried to refund thru PayPal. But they stated it was auto payment and could not. Canceling PayPal also. I send an email to AVG, received nonsense of sorry to see you go if I wanted to stay they would give me this for free blah blah. No, I never gave consent nor did I get a notification of intent of withdrawal. I replied stating, "No, I need my money refunded." They in turn stated they could not because the bank and a dispute, which was untrue because I have not contact my bank yet since they replied via email.

AVG emailed me to inform me my anti-virus renewal could not be processed because my credit card expired. I did not want to renew my subscription, therefore, did nothing since they couldn't process the renewal anyway. Today, the renewal amount was taken out of my bank account. My credit card number is the same, only the expiration date changed. Apparently, AVG took it upon themselves to try out new expiration numbers to see if they could automatically renew. I spent over 45 minutes on the phone with foreigners (no offense intended), to be told that my renewal was not yet processed!!! Um, but the money is already debited to my account??? I will have to call back in a day or two to try to process a refund!! If I didn't contact them to ensure proper information for a renewal, it's rather obvious - I DON'T WANT TO RENEW WITH YOU!!! Shady, shady practice. I would, now, never use this company if they were the last ones on earth. Dirty dealing.

I use the free AVG Antivirus service and it works for me, no problems, it gives me updates as well as giving me the ability to upgrade the service.

Since 17 April, 2018, AVG has not been providing Anti-Hacking protection. I paid for full Internet protection, including Anti-Hacking protection. I called their 1800 number on the first day, the person I spoke to could not provide a link to restore the Anti-Hacking protection. Then a person called Bincy keeps sending me emails telling me that they are aware of the problem, and keeps telling me that I should not mention it on their Community Support page.

As a small business I strive to keep cost down and buy good products. I've used AVG for years but late last year I sprung for the Internet Security Version. I immediately found an issue I never had before. I can see my desktop PC from my laptop and access files as I have always done. However, any desktop PC cannot access the laptop. I fumbled around with the AVG interface for half an hour (I am not a novice with PCs or software, I consider myself at least competent if not a power user) and finally found the "Enhanced Firewall" on the laptop AVG install. The interface showing the working IP addresses and such is hi tech and looks cool but is NOT intuitive AT ALL.

I ignored warnings when I was told that AUG steal your documents. So this morning I downloaded their free antivirus to try it out on my computer. I then went to work on my manuscript. I worked on it all day and then again in the evening and then the next thing I know the whole manuscript disappears and a message comes up saying 'fatal error'. So I did a search but, no, the file had completely disappeared from my USB stick. So now I am without my work - yes, I do have a backup file but it's old and has none of the work that I completed over the last few weeks. So I'm not happy with AVG - as far as I'm concerned AVG stole my work and did untold damage. This is not only amoral it's despicable also and the sooner governments put a stop to this kind of practice by multinationals the better.

I recently was charged 49.95 by AVG software for what I guess is the "FREE" antivirus software... the only AVG product I have on my computer. The best part is they charged this to a brand new credit card number which is one day old and has never been used!!! HOW IS THIS POSSIBLE UNLESS THEY HAVE SPYWARE ON MY COMPUTER. I will repost once I contact my credit card company and dispute this charge. BEWARE OF AVG... I think they might be thieves.

I recently called AVG because I upgraded from the free anti-virus to internet security. I downloaded the new add-on and everything worked fine until a few days later. It said I only had basic protection and I could not get it to update. I called AVG and was told by a Filipino agent that I needed "special tools" that would get rid of Avast on my computer and that it would cost me extra money. I was then transferred to her manager who tried telling me the same thing!

I recently purchased AVG Internet Security with the name Ultimate on the end but it doesn't say that on the software title, was told by customer service it is? Anyway, had trouble loading it on my netbook and called customer service and they obviously were wanting to sell me a tech support package for like $149.00, I believe it was, and I said NO but then got it loaded with better info from a customer service person. This AVG is for more than one computer and so I removed a free version of another brand of antivirus on my other computer, which is a desktop, that was working just fine and installed my purchased version of AVG, after removing the other free version of course. As normal it required the usual reboot only to just get to the desktop and then. Boom it reboots. It soon was apparent the software wasn't going to run and I then returned computer to an earlier time with the restore point.

AVG may have been a credible company in the past, but downloading their latest software on my desktop computer, I had the biggest nightmare I have ever experienced, and I hope nobody ever has to deal with it. After downloading their "antivirus" software directly from their site, I executed the installation and was prompted to restart my computer. Following the restart, I logged in as usual, and when my desktop image loaded up, it suddenly backed out and went back to the login screen, saying my "login credentials had expired" and I needed to "use an admin account". Well, being the only user on my computer, I WAS an admin, and I had been locked away from my personal files, business software, and years of work/images/videos potentially gone.

Downloaded what was supposed to be free software only to be hit with $60 fee months later. They hid this in 27 pages of legalese and stand by it. This is a total scam. I had no idea I would be billed for something I did not order but they sneak in under the fine print. Scam artists!

They advertise $39.99 for nearly everything, but after you pay you will find it really doesn't cover much of anything and then AVG will start suggesting you upgrade so you can get the type of service you thought you were getting. If you're dumb enough to try it (I was) you will only get conned again! This time to get all of the professional features you will need to fork over another $20. These guys are a ripoff and their program is mediocre. When my service expires, I will definitely find a better, less expensive security program, and there are lots out there, I just found out after the fact.

I have been a paid customer over ten years with AVG including Internet Security and other programs. Until recently when problems started with staff communications and programs. AVG Security V.P.N. with various cost for same product, then problems downloading, but most important the direct debit. Previous Direct Debit was from AVG Now their accounts I understand are now run by "Digital River Ireland Sydney" (see reviews about this company Trend Micro Home Users Community). This has been listed as a scam. As a result my bank has now closed my account and are investigating. Not to mention the inconvenience this has caused.

I downloaded their sad CCleaner ripoff for a free trial to stop the pop ups that happened every time I tried to use their product. As it was a ripoff of a superior product. I canceled the service the same day. One month later, AVG removed 49.99 from my bank account. I take time out of my day to call AVG, again, to cancel my service. AVG returns the money. I check my account 5 days later and see AVG has deducted 49.99 from my PayPal account. Another call and 2 online chats with AVG get me nothing. They admit that yes I have canceled service, but they are going to have to "investigate" to see why they can't stop taking my money. AVG says I will have to be in the negative with my PayPal account until they figure out where they have messed up. I will never use AVG again, and it now my mission to let everyone I can know how shady AVG operates. DO NOT USE.

I purchased this software last year and was happy to use it and I believe it served me well. What I hate about AVG are the constant ads to buy more and more products. I find their harassing techniques to be aggravating, annoying and downright unprofessional. If you decide not to renew for another year, the ads increase to three a day with enticements and threats. When I chatted with their representative to complain about all these ads, he stated that "No one is forcing you to buy our software." He is right... and I won't. Not worth the hassle or loss of peace-of-mind. They have chased away this previously satisfied customer.

I've been using AVG for well over 10 years. Over the weekend, my computer caught a virus that's blocking internet connection and preventing AVG from launching. I've spoken to AVG via chat. Of course you're getting reps from India. And I don't have an issue with that. But because they're outsourced staff, they really don't listen to what your problem is. Apparently AVG can no longer fix problems if you cannot connect online. NO problem though. There are plenty of antivirus companies that can.

Over the years I've noticed the degradation of AVG - the deluge of pop-ups, sub-par performance in their UI, etc. Last night I finally decided to uninstall it... to find it was taking up 18.5 gigs of space. Granted, I'm running with 2.5 tb of space so 20 gigs is a drop in the bucket, but still. A few years ago it was barely 185 mb. This morning, after deciding to let Windows Defender helm the wheel with Malwarebytes as back-up while I did some research and talked to my full stack dev guy on what he uses and why, it spots what AVG scans have missed for, oh, SIX MONTHS? Windows Defender picked up Trojan.Poweliks that AVG had been missing on its full scan every week, on a quick scan. Run Malwarebytes and it spots roughly 41 instances of where this trojan has replicated itself. I would recommend skipping AVG. It's essentially adware at this point.

I had AVG antivirus protection yrs ago and had cancelled my subscription back in 2015. I just noticed a charge of 69.99 on my credit card bill this year. I don't notice it last year so they have been billing me for 2 years. They said they had send me an email informing me of the auto renewal to an email that I no longer even had which gives no choice to stop them. I have made over 10 calls to them and they emailed me back with one employee refusing to refund any money and another email says they will only refund this year's charge. So who do I believe. I believe this is a great injustice and should be stopped. I have read that companies like this are charging people for the rest of their lives for auto renewal even after they have cancelled their subscriptions. This is just wrong! I warn anyone who ever pushes a auto renewal button or that would even consider using AVG. They are thieves.

I have AVG software installed for 1 year starting in Sept 2017 thru Sept 2018. I was using my PC when a message said AVG needed to update so I said OK. When the PC restarted I had a screen that said Avast AVG was not valid and I needed a new license and my software had been disabled. After spending an hour with tech support they said Avast software (which is a division of AVG) had disabled AVG and then wanted to charge me to correct the issue. What a scam, beware of AVG... They are crooks from India at best.

I am 86 years old, my complaint is about (AVG eCommerce CY Limited). They took $53.99 out of my PayPal account without any notification to me, not happy with paypal for paying it without my confirmation, my complaint to paypal was answered by, they could not stop that payment, but would stop any future payments, on looking online complaints about AVG there are pages and pages about this behaviour. To me it appears to be a scam, I cannot find on AVG website how to send them a letter of complaint, I am deaf, so I can not ring them.

Not only the antivirus but the maintenance program for both desktop, laptop and iPhone for $40 per year makes it all very affordable. All my electronics are getting old and I still have no desire to replace with AVG watching over them. The anti virus is the free version and to my knowledge I haven't had an issue since using AVG.

Used Norton & McAfee many years ago but had issues with both. Too long ago to remember specifics but have used AVG since (at least 6 years) with no problems. Easy to install & run; doesn't interfere with anything else running. Have never needed to call on their customer service for anything.

It is an excellent virus protection and if something is detected on my computer, I am usually notified that something is wrong and where to go to correct the problem.

I used a viral antivirus software from the time I owned my first computer. I'm a bit of a technophobic but the program is highly recommend by leading publications. My computer experience goes back to punch cards.

Installation very easy. Simple to use and seems to be effective. Does not overuse resources. A good choice for antivirus and price is great. Nice work and would advise usage.

I subscribed to AVG, after my Norton security let a virus piggyback in on an update of theirs. I haven't had any problems, but their ads are annoying.

I have used AVG forever. I have had no problems with this. I use it on my cellphone, tablet, and laptop. I will definitely renew this again. It's great.

Even the free version is good. Easy to install is a necessity as I am technologically impaired. And AVG suits my needs and I even understand it. My previous Norton drove me nuts, but it came already installed on the computer.

I have not had any problems since I started using AVG Antivirus. The computer service person I use said I am "well protected". I suppose the old saying goes, "You get what you pay for," but, again, I think most things are overpriced. I highly recommend AVG Antivirus to everyone to use.

I have used AVG antivirus software for over 10 yrs and love it. I started with AVG FREE version but due to better scammers out there, I did switch to a version I pay for.

These people are from different Countries they don't speak English. They do not refund money for their piss poor software. I have called them over 15 times to get my $21.36 dollar refund. All they do is lie. AVG software is real bad. I went to Norton Software and had excellent service. Don't let them take control of your computer. They deleted all my PDF files and screwed up my email server that had nothing to do with their Bad software. Had my computer fixed by a Professional, and he said don't ever use AVG. He has had a lot of his customers come in with the same issues. So just google their name and you will see all their complaints. Remember they don't refund on their software.

From my experience, Sonos could not update nor Windows 10. AVG tuneup even at 98% optimized still did not help my PC. I am in no way tech savvy, however since I uninstalled both AVG products, Windows and Sonos have both successfully updated & PC is running like new.

They offered 71% discount to upgrade from the free version to a year of paid. I bought it and on starting my computer the next day everything was off. I called them and they ran a "supposed" diagnostic scan and, after showing me a page that was supposed to be on my computer and showed things wrong, they said they'd have to fix my computer by remote and, oh, by the way, it's going to cost you $199.00. I told them I suspected a scam and told them I was suspicious. They started talking over me, cutting me off and I uninstalled their software and my computer was fine.

Partway through the year this business of my AVG being out of date started happening. During this same period, I learned the original company had been sold.

I use AVG on my 3 laptops. I had viruses bad on my one laptop. I went in and once this was set up it cleaned out the viruses for me so I could use the laptops properly. I recommend this protection to all my friends.

WAY too many nagging pop ups. Seems to use a lot of resources, & some IP banks have gotten really slow since install. That only occurs on the pc with AVG.

My I.T. Guy recommended getting AVG. I was using TrendMicro & he said AVG offers better overall coverage for my desktop. I think at $69 it's pricey but I'll give it a year.

I think AVG software is excellent but in their attempt to keep me current they seem to over-subscribe me. I think at the present time there are at least three licenses that are current.

AVG Antivirus is better than most. It's really all I use. If you get something wrong they do something about it. I love how they take virus off for me. They have a lot of viruses scans.

AVG is free which is a big plus and it seems to work. Recently it has slowed and is pushing paid content which is annoying. But I don't want to pay for the expensive anti virus software.

The software pops up randomly while I'm on my computer, just to tell me it wants me to consider using an advanced version. Well maybe I don't want to buy the advanced version.

This software appears to slow down the system, more so than Norton that I have used for many years. Overall AVG works alright, except the company is trying to over-sell other related products. I have used the ultimate version of the product.

The software does not embed itself in your system to the point of causing major damage to remove it. AVG updates on schedule and scans regularly. The support is also fast and friendly. 5 stars for me.

It's a free program that seems to be working quite well. It's saved me from quite a few forms of viruses and kept my family tree information safe. I've considered using one for which I have to pay, but stayed with AVG.

This is a free antivirus. If you want to purchase it, it`s way below the costs of other antivirus software and it works great! I have used this for years after a friend told me about it. I downloaded it from AVG Free website. Try it!

I can’t reach customer support. My credit card company gave me their 1 800 number and the man I got there was NO help at all. He kept trying to sell me other things. I told him NO and hung up. Then he called me on the phone 2 times AND I had not given him my phone number. SCARY!

Had multiple problems upgrading. Still waiting for tech support. Customer service good thankfully. Not sure it is slowing down my computer. Concerned.

AVG Antivirus is a good product for free, at least it used to be. It now seems to be bloated with other options and it seems like it doesn't work as well as it used to.

I like the antivirus software that I use but am interested in knowing what other anti-virus software has to offer.

Excellent protection and it is FREE. Drawback is their constant irritating popups that solicit you to purchase enhanced, upgraded products. I have used this for over 12 years and have had very good protection as opposed to Norton and McAfee which slows my computer down and are expensive products.

Most of the time it is a free load and even when you have to pay it is reasonable. As far as protection AVG has done the job, even though I don't do a lot of searching and browsing. I think a lot of Anti-Virus costs are due to the scare that they put on people. If you regularly clean and delete things that you know don't belong on your PC then you may not have any serious SPAM, HACK, or MALWARE issues.

I used both the free and advanced features on both PC and Android. Help keep my phone and PC clean and uncluttered. Ads are not too intrusive and allow good flow.

This was originally free but I intended to upgrade and not able to do so. My tablet order was continued as the free version even with AVG Customer support advice could not change Google Play Store subscription to paid. Software--especially--with ads-- so invasive it froze and overheated my new Acer 8 repeatedly.

Alright so I've been extremely patient and tried to give them time to help me with my problem. Either their tech support is inept or they just don't care, so this is me trying to get something accomplished. This will also be going on every review board and legal recourse I can find and have access to! So on Sept 24th I reached out to tech support as my phone started going off saying it was stolen. It stopped on its own but I wasn't able to get into my account to find out why. I documented this in the email. I received an email the following morning.

On August 25th 2017 AVG did an update since then I was not able to gain internet access without turning off AVG and having my computer unprotected while I was online. When I first contacted AVG about the issue of course they wanted a fee to correct the problem in which I refused saying "I pay You for a service which you're not providing." I spent countless hours (over 10+) trying to rectify the issue with numerous technicians with no results and that I must reinstall Windows 7 on my computer, when asked why does my computer run fine without AVG enabled there was no answer. For over 2 weeks AVG service had to be disabled in order to make the computer operate. I asked that I be compensated for that time and a refund for the remaining year of service I had paid them for.

I am so frustrated with AVG. I used the free version for years and decided to purchase based on that experience, but they have disappointed me at every turn. The names of the programs are confusing and I believe that is by design, so that you don't exactly know what you have or what to expect. I have more pop ups now, with the purchased product, than I ever did before. I called for support and it was clear that I knew more than my support person, also, if I did need real help with the problem, that would cost extra. I have a subscription for another six months, and I am already shopping for a replacement. I really wanted to like AVG, and I have been recommending the product for years, but no more.

I used AVG for many years starting out with the free version and then went to the paid version. It was great but I upgraded to Windows 10 and AVG worked OK then AVG ZEN was installed and that’s when the trouble began. My computer slowed down and started to crash. I figured that it got a bad download and so I bought AVG Tune up which I had difficulty installing. I called the support team and they gave me a sales pitch to pay them to clean my computer which I assumed that AVG Tune up could do. I rejected them and demanded a refund after which Tune up magically installed and worked. These past few months my computer slowed down even more and crashed every day. I uninstalled all of the AVG products but ZEN would not uninstall and I had to call support and have them uninstall it.

On Aug. 28th, 2017, AVG downloaded a new program onto my computer (Windows VISTA) which, basically, crashed my computer. I was able to identify AVG as the problem since I was on my computer at the time of the download. When I called AVG, they acknowledged that they had received similar complaints. I was on the phone with AVG technicians for 4+ hours trying to fix the problem. After 4 days I was forced to uninstall AVG and purchase security protection from a different provider. AVG refuses to refund the 5 months remaining on my contract. I am not concerned about the money, but I believe it is possible the many, many AVG customers had the same problem and do not know that AVG is the cause. It is my opinion that AVG should send out an email to all their customers informing them that, if they have a VISTA platform, they may need to uninstall AVG to fix the problem.

I purchased AVG Ultimate primarily because I was looking for a good duplicate file finding program, and heard that AVG was good. I installed the "Ultimate" program, but only the free version of the software was installed. I called tech support and they said they could solve the problem for only $199. Otherwise, "Tough luck." Not a reliable company. Feel free to use their free virus program, but don't bother buying anything from them.

This company have been offering products that do not work. For example, while running AVG, a popup appeared stating that my drivers were out of date, 9 were downloaded and it crashed the computer. Safe known files were quarantined, it was an impossible task to avoid this, could not add the URL or file and could not turn off AVG at all. When I tried to change from AVG, undelete via all Microsoft modes did not work. System resources were used at a high level, all attributed to AVG programs.

I never authorized continued payments to this lousy company, but they took information from my PayPal account and made it anyway. It looks like a couple of weeks before I will get the money back. I'm relying more on PayPal than hoping their customer service comes through. I initially paid for the computer boost software. Big mistake. All it got me was their free version (with unlimited popups), and an unauthorized charge. The negative reviews for this company's practices are well earned. Believe it. Be careful out there.

I have had AVG for about ten years, but in the last couple of years when it is time to renew it has seemed like the pop-up hard sell has gotten worse and worse. I have had the feeling that if I didn't renew a feature my browsers would suddenly start to have problems. I thought this was just confirmation bias or paranoia. Now I think that AVG is deliberately ** up my browser response.

I have used AVG Antivirus Free for a number of years. It's on a secondary computer but used frequently. I liked where you could stop the scan started at power up to free up resources. I liked that you could click a button and start a scan then tell it to power off the PC when done. Now, with this latest update (version 17.5.3021), AVG has decided to force upgrades to the paid version by removing features. The scan does not start at power up. The scan does not start with a click. You have to wait until an initial scan is complete, then click Next. The scan takes much longer than previously. This would not be a problem if you could tell it to shut down when complete. That was removed. The only place I could find this option was under Scheduled scans. This kind of, sort of works. It does not seem to always run.

I rate AVG Internet Security by itself, 4 out of 5, but the persistent problems with being constantly harassed to upgrade PC Tune Up unfortunately bring my total satisfaction rating down to 2. I have tried to remove AVG PC Tune Up through Windows, and it seems to remove like it should, but then my AVG Internet Security won't work - at all. I subsequently reinstalled AVG Internet Security and it worked fine, but the same Pop Ups to upgrade PC Tune Up became a nuisance again. This time I used your AVG Software Removal Tool to do away with PC Tune Up and had the same result - non-functioning AVG I/S.

I have been with paid version of AVG for 4 years and prior to this year found them excellent. But this year they removed my previous version and put in what they term their 2017 version. It now takes 14 hours to do a virus scan. With previous (2016) version it took me no more than 2 hours at most. Also with previous version you used to get opportunity to pause and restart scan, with this version if you halt scan it will not let you resume without going back to the beginning and so you have to do the whole 14-hour scan again. I contacted AVG and told them I wanted a refund as they have "breached my contract" but they say you have to cancel within one month of buying year's license. I strongly recommend anybody DO NOT BUY AVG. They have changed from being excellent to being appalling and there are many far better virus scanning services out there.

Well I've been with AVG since 2010-2017 - loyal customer 7 years. And relatively have no problems... except I get 1 malware infection this past weekend when I'm not even using my computer on a holiday weekend... and here's the upsell drill I get from AVG to fix it despite having the most robust advertising on their site about how well I'm protected with no worries. You're responsible for where you go on the internet. Your computer came like that with malware already on it. You're not allowed to use any other software except AVG to protect your computer. We can troubleshoot for free, but to fix you must pay either $79, $119, or $199.

After I purchase the AVG I found out that while running the scan it gets stuck at either 65% or 85 % and that’s it. I called the customer service thinking that they will fix the problem but after they run through my laptop they say that it’s fine (it was not). They made me uninstalled it and install it again but still didn't work. Until today I have the same issue. The worse antivirus had in the last 18 years.

I have been very satisfied with AVG Free for the past 15 years. However, the last upgrade made me uninstall the program. After 3 hours of trying I could not set up the single folder name to scan using the tree provided. No problem with the past 5 upgrades. I then ran a complete scan and did not understand the results.

AVG offers a free trial which might be ok if you are certain you are going to buy it when the trial ends. However, if you decide for whatever reason that you do not want AVG the only way to remove is to PAY TO HAVE IT REMOVED. I tried everything, used their removal tool, called the company and asked them to remove it and have Microsoft technical computer guys and computer repair who could not get it off my computer and all told me that it's an awful sticky antivirus that acts like ransomware. I refused to PAY THEM TO HAVE IT REMOVED and now they continuously send me scare reports and have caused all kinds of computer issues that I did not have before. Forcing clients to pay for the product is unethical, a scam and I am reporting this to help another consumer who may very well become their next victim.

I have a PVR and saved a HTML document pasted into an EML document and kept in a folder. This EML document was about how to replace the hard drive in the PVR. It was over 10,000 long. After my computer was upgraded to AVG Free I started to encountered weird problems. When I tried to open my saved EML document IT WAS BLANK. When I tried to open it again the .EML file disappeared, no vault, no refuse can, NOTHING. I AM LIVID ABOUT AVG FREE AND WILL BE REMOVING IT ASAP. I have used for several years no problems. You got my ATTENTION AVG!

I called AVG tech support for help installing the pc tune up that I just paid $44.99 to renew. Well, the only thing that the person I talked to was interested in was selling me some package for $200.00 a year & this person was also in control of my computer. Since I didn't think I was going to get any help, I hung up & turned my computer off. After a while I turned my computer back on to see if I could install it myself, only to discover that this person had disabled my anti-virus software! I had to uninstall and reinstall it to get it to work again! Very petty I'm my book!

Call for service at least 10 times over the last 3 weeks all for the same issue. No fix completed where it allowed my programs to be cleared by AVG vetting process. Finally last week I got a tech guy that actually looked in their information base to see, ahh yes there is a problem. He fixed it. 3 weeks, tons of hours lost and frustration with my computer, software, but more importantly, loss of revenue. Today I called to have Outlook fixed as I cannot get any emails through for 2 days... After listening to someone tinker on their computer and say OK 15 times he goes to turn me over to a tech and tells me not to use my computer for the next 2 hours... It is poor business. I will not buy their product or service again.

I have had AVG free antivirus for years and was happy with it. But approximately 1 year ago I kept receiving continual popups to upgrade. I kept ignoring them but eventually I was forced into buying AVG. I could not get the Free edition back. AVG disabled my Free version. I tried uninstalling and load Free again but whatever they did to my computer I had no choice. To add to this again the popups for PC Tuneup to trial are continuing. It happened so often that it lead me to believe I have serious antivirus threats that need to me fixed so I have trialed it. I'm now just waiting for them to again disable my paid AVG antivirus so will force me to take up the PC Tuneup. If this happens I will not keep AVG.

I have had AVG for about 4 years. Last year, after loading Google Chrome on my computer, my AVG shut down and would not protect my computer. I called AVG and had someone try to correct the problem and they could not get it to work. I notified AVG to cancel my subscription and they did but would not give me a refund. They did send me an email that I would have my AVG until 2017.

After probably 10 years I have had enough of popups from them. They score 0 out of 10 for satisfaction and have become just another bunch of guys taking more and more money without listening to their clients. Did I mention I hate popups?

I installed the Free edition of AVG and could not get it removed no matter what, Tech support was non-existent. All they kept saying was to use the AVG Remove tool, which DID NOT WORK. Even after 10 boots and 12 hours. Nonsense and criminal software.

I have used AVG free for many years, and had no issues. I finally decided to pay for it, and am I sorry that I did. Now it will not allow me to access my Home Network, and keeps changing my settings to "Public Network", and will not allow me to access the internet. This happens every time my computer is turned off and back on, or if it comes out of hibernation. It is very frustrating. A few weeks ago I talked to one of their service reps, and she remotely uninstalled and then reinstalled the Firewall Component, stating that the firewall was out of date. That solved the issue only until the computer was turned off again.

Honestly, I am not sure if it's AVG Zen or AVG this or that! There are three different programs on my Programs list, and I only need one - the anti-viral. The other stuff is a platform-based "all in one" and I do NOT like it. I have other programs, set specifically to time/date and duty. I don't want or need the constant pop-ups to "buy me, buy me, buy me!" by AVG. Called customer service, and got shunted to different people, one of whom was, I swear, a robot! Sounded like one of those robotic commentators on YouTube. Beware AI at AVG! Just now going to uninstall ALL versions of AVG, and using Microsoft's freebie; it should know it's own stuff, right? I AM using Microsoft OS!

I purchased a 1 year subscription for Internet Security in 2016 and had no problems at all. Now in 2017 when I had to renew my subscription and update the program all I have are problems. My computer continues to freeze and I am forced to do a forced shutdown. I contacted AVG Helpline and the only thing they tried to convince me of was that my hard drive was not good and I must first pay them to have it fixed. I know for a fact that I have a very good laptop with extremely large memory and excellent hard drive as I work as a data analyst. I have removed the program and now all works OK. I do not recommend AVG to anyone.

We bought this for my husband's computer 2 years ago and got notification that we were up for renewal. We immediately canceled and received email confirmations reflecting the change. We were then charged anyway for the following year's subscription. We are attempting to get the credit card to reverse the charge but it's an ongoing battle that I shouldn't have to fight. What a joke of a company and a giant waste of my time.

I've been a user of AVG Free for years. When I moved to France, I decided to upgrade on general principles - it seemed as though I was moving closer to known bad guys and I would be depending on my ability to use my laptop for work and to communicate with family and friends. I made the mistake of trying PC TuneUP as an add-on to my account. Big mistake.

Update to free AVG Antivirus always wants to trick me into downloading Google's stuff for chrome and something else I am unable to evaluate. Be very careful to uncheck. See boxes usually hidden down in their smaller type. Free AVG works well [as far as I can tell]. The price is right. Note: Because I use free AVG Antivirus, I guess you could say that myself and lots of other users have a somewhat 'personal' relationship with AVG [see words in 'certify' area].

Have used AVG Free for many years. Update notice received yesterday. Updated. Noticed that Opera VPN no longer worked. Restored to point prior to update. Didn't help. Could neither re-install nor remove with Windows uninstall. Finally had to use AVG Remover to remove update and try again. Reinstalled successfully. Still interferes with Opera VPN. Resolved by turning off AVG before booting Opera, then turning it back on. Cumbersome but seems to work. Clicking on AVG settings gets nothing in the left column where I believe choices for settings are supposed to be. Blank. Cannot find where to establish scan schedule. Should be in the list that does not show? E-mail no longer shows that it has been reviewed, though one online article suggests that is not a problem.