AVG Antivirus Reviews

In making account enquiries with AVG, I have experienced poor language communication, and a tendency for AVG staff to change the subject when they have difficulty. This has occurred to the extent that I become traumatised at the thought of having to deal with "support" people at the Company. Today, after being wheeled around the paddock for over an hour by an employee who failed to deal with a simple record-keeping request, and after several requests to be transferred to a supervisor, I finally was allowed to speak to Paul - AVG Sales Manila.

AVG PC tuneup was bought by me 1 month ago but not initialized. I then got repeated pop-ups saying I had to buy AVG PC tuneup even though I had bought it a month ago. When installed it did not recognize that I had already bought it. When I reviewed my purchase history I see that over the past year and a half this has happened a couple of times. I will contact them for a refund. But beware about double purchases or repeat subscriptions before the original one has run out.

I had been using AVG for Antivirus and bought Internet Security for $69.99. I tried to install 4-5 times it would error out each time. I saw where they offered to charge $19.99 to install it for you. How convenient. I asked them to just give me my money back. Instead support sends me e-mail indicating that they will install for FREE if I let them connect to my PC. At first I did not want them to connect. 10 days later I decided to allow them to try. Support could not connect, at least that is what they claimed. I asked again to get my money back. Next statement they still had not given money back.

Day after NY my laptop locked up, I called in and they repaired it because I was under a monthly plan. On the following Friday, my PC got the same virus. I called AVG again, but now because it was a different virus, I would have to upgrade and pay $110 plus continue to pay the $10 per month. So after four hours with them calling back and forth, it appears to be fixed. They said to run only in Google on this PC.

I kept getting messages that I would have to buy additional package to get full protection. I paid again through my account. When I tried to get my money back they interrogated me. I couldn't take it. Hung up. I sent the credit card statement in. They are not in USA. I kept getting messages I needed a server. I didn't have one. I downloaded a server app. It took over my computer, erased windows. AVG never worked. It never told me of a virus. I gave up on getting my money back. I'm paying 150.00 now to get rid of my viruses. Didn't get an email for confirmation of the purchase. I pick up my computer tomorrow... no repair receipt yet. I hope this is the credit card receipt I'm sending you. My phone won't let me open. I paid for the original package for the antivirus at Office Depot.

This AVG system started causing problems for my Windows 10 system and with phone calls to their techs they offered to fix it for about two hundred dollars. I declined and ever since I cannot delete their program from my system. Many repeated attempts to do so refuses to allow me, and they advise me to call their techs again.

Avast/AVG sold me a service for my Mac computer ($80/year) that included AVG Ultimate software and remote technical services to install the software and remove any malware. I later discovered that AVG Ultimate does not exist for Mac computers. AVG Ultimate software exists only for Windows computers. Avast/AVG technicians installed a readily available free version of antivirus software that does not include the features of Ultimate. The free software never worked. It went into a frozen state whenever it ran and therefore no malware could be detected or removed. Technical support abandoned its remote access and support knowing that the problem still existed.

I turned on my computer this morning and could not get online. There was a message from AVG that hinted that if I bought addition coverage from them they would take care of everything. I have had AVG coverage for years and have been satisfied until now. This appeared to be a shakedown pure and simple.

Tried to make the in app purchase of AVG pro. Paid for the app with PayPal which although slightly more expensive than the add to the phone bill option, turned out to be one of the best decisions I made. I received the welcome email which continued the link to download the app. The link did not work. I got an error message telling me the fault had been reported. Tried the customer help/service link - that did not work either, got the same error message. Tried the AVG website from a computer, again none of the links worked. The website was still giving out the same error message.

This crap is supposed to be "malware protection". It's so bad. It's basically malware itself. It hogs PC resources that it doesn't need making your computer run slower and it WILL NOT LET YOU REMOVE IT! I have uninstalled it 5 times now, I have even made it to the point where it lets you complete a survey after uninstalling. But, when you restart your computer it just comes back! It even hogs MORE resources because it immediately starts updating itself to the latest version because at least some of the patches were removed.

Hello, I am Rihana **. I am buy one AVG antivirus and I am face many problems. Then I am search in google AVG support number, then see to this (Toll Free) number 0800-090-3850. I am calling to this number. Those people are help me. Thanks.

I downloaded an update to my AVG Antivirus a few days ago after some download problems which meant for a short period I was not protected. I even asked at the time whether there was a virus affecting my system. It finally got sorted. I then started experiencing serious internet problems. This evening after several hours on a frustrating off shore phone call with their customer service team when they managed to temporarily "fix" my internet problem. I was told that my system had indeed been infected by the Zeus Trojan horse and I would need to pay AVG £129 to sort it out. I refused pointing out that I am paying for the protection of my system by AVG and I would expect them to supply me with a fix free of charge. I could in the background demanding money from other customers.

AVG took an unauthorized payment of 72.99 for Anti-Virus. I contacted them 2 years ago and told them to stop taking money from my account for their antivirus and lo and behold they have done it again today 13-12-16 making me overdrawn. I tried to call them but the number just rang out all the time so I tried another 2 numbers - did not get past their automation. Any time the call was answered they cut me off, so went onto chat which took me 47 minutes exactly to get through, got some help. It felt as though they did not want anyone contacting them to ask for a refund because when I contacted their numbers listed on their website I didn't get through or got cut off.

You idiots keep sending me pop-ups to upgrade my AVG anti-Virus, which I do not want to do! First you create Spam, and then you want me to pay you for the upgrade?? If you SOBs did not send me spam, I would not need to do it! I am fed up with your lousy operating methods, and if this does not stop, I will sue you for harassment! NO means NO, can't you understand that? Or are you one of these outsourced foreigners who does not speak or understand English? Last Warning! If you bother me again, be prepared to be sued, for a very large sum. I am sure that a company like you has enough money to lose, but I'll make the sum big enough so that it hurts you! Disgusted at your operating tactics.

I paid AVG over 50.00 for one year of Internet protection. After 6 months, I was sent an email stating that I had to “confirm” continuation of coverage. Their confirmation process failed. I then started to receive messages that the protection no longer worked. Tech “support" said they would fix it for 200.00 more. AVG is a ripoff. Don’t do business with them.

I installed AVG security suite about six months ago to clean up a serious duplicate file problem (the result of combining several computers' files onto a new computer). Most of these were photos and audio files and the tool did actually work very well. I paid for the full suite for unlimited devices and have installed it on all the computers in the studio. I have used AVG in the past, as well as Comodo. I still use Comodo for virus checking as well.

We renewed our AVG Internet Security Business Edition and was double charged on our credit card. When I originally called to have the double charged fixed they assured me it would be removed. However 3 weeks later it was still on the credit card and you have exactly one month to request a refund. When I contacted our AVG account rep he was more concerned with us renewing our AVG desktop subscriptions than helping us. When I asked to speak to his supervisor, his supervisor was equally worthless. We ended up having to dispute both AVG charges with VISA in order to get the money refunded. Needless to say we took our business elsewhere. I also found out the AVG and AVAST are the same company.

My antivirus license got renewed automatically which I never requested. Anyway it is fine as it was hidden in my agreement somewhere. However, after it got renewed I am unable to apply new license. AVG is not ready to provide support on why I can't install their new version. They said they will charge me around 150 AUD for fixing my laptop. I am very disappointed with AVG and won't recommend anyone to use their products. Their attitude is not going to take them far.

Very unhappy with the service from the get go! Took a week for them to even acknowledge online payment and then another week to hear from them as to downloading... which did NOT work! I asked for my money back and am still waiting... now another week gone by!

I paid for the AVG product in 2015. At first, I was satisfied, but the program kept slowing my computer down, endlessly churning the hard drive. So when I got the "renewal next month" email, I was glad. This was my chance to dispose of useless software! I emailed that I did not want to renew, and received confirmation. Deleted everything AVG from my computer the day before the subscription was to expire. Thought that was the end of the matter. But NO!

Their support lies, is completely and utterly useless and their management should get fired on the spot as all they do is running the company into the ground. It is impossible to turn their spam ads off and the "solution" they offer is upgrading to the latest subscription-based version. SCREW YOU AVG TEAM - YOU ARE AS BAD AS THE SCAMMERS/SPAMMERS I WANT TO KEEP OUT BY USING A PRODUCT LIKE THIS!!

A couple of nights ago, before I logged off from my laptop I accidentally clicked on the AVG product icon... It has been a nightmare, everything disappeared: folders, pictures, email contacts, emails, bookmarks, EVERYTHING GONE OR SET TO DEFAULT! My husband was able to get my pictures and some folders. It does not seem that I am going to get my bookmarks back. Firefox and Chrome bookmarks are gone (which are the ones I use the most). This program is a piece of bologna and not worth the risk.

On 24 September 2016 all AVG Technologies of Amsterdam programs were, by my choice, deleted from my PC and my refund request submitted. AVG response declares that AVG will not refund my monies until 24 June 2017 which will be an unbelievable lag of 274 days, I.e., 9 months and 4 days! This anti-consumer, unacceptable, unprofessional, arrogant, disgusting, greedy, surely illegal, corporate policy calls for a class action lawsuit filed at the Permanent Court of Arbitration, The Hague, initiated by all former AVG customers from the date AVG accepted its first customer. Plaintiffs will seek payment by AVG of both actual damages for each member of AVG's aggrieved victim class as well as $99,000,000 USD punitive damages to be awarded on a proportional basis to all members of the class. Lawyers fees and reimbursements for all costs shall not exceed $1,000,000 USD. Claim dated 24 September 2016.

Downloaded and paid for AVG updater. It damaged my laptop. I cancelled the membership as per their terms and conditions and asked for a refund. I then saw that the payment was still pending from my bank account and they had not received it so I stopped the payment. I told AVG not to take any further payments from my account. However the same day they stole 19.99 from my bank account and now are refusing to give it back. I have uninstalled AVG and reported AVG to the financial ombudsman and the police. Foul scam company. No customer service. Just want to steal money from you. Product is useless. Stay away or they will just go on stealing money from you. I just hope they get shut down.

I had pop ups stating that I needed to renew the AVG Antivirus in August of $64.99. Instead I found an offer for $34.95. When I purchased it, it would not download. A pop-up stated to call this number for assistance AVG also. Well they told me they had to clean it up first with another fee. $25.00. The lady that assisted me showed me that the antivirus that I had wasn't due till September. Which is AVG. I told her to cancel it so I could not be billed for it. Well did not happen. AVG took it out of my paypal account without my knowledge. I have been sending in refund request. They are saying that they sent a refund request and that I had to respond to that. Well there was not one. These people are the sneakiest people I have ever been in contact with. PLEASE BEWARE. BIG RIP OFFS.

The program says I have a 29 days left, yet I cannot use everything. I want to test it all before I buy. AVG Zen is not included in the pro version? It won't scan registry for errors and server tune up functions appear to be disabled.

After using the AVG software (mediocre, at best) for a couple of years, I was billed for the 2016 version (NOT requested) on PayPal. I did not purchase a subscription with AVG, nor did I have an account with them. PayPal "investigated" and returned a verdict for AVG. So, basically, AVG signed me up for a subscription without my knowledge, and PayPal is complicit. Update: I just logged in at AVG. They have added yet another subscription. I unchecked (disabled) the subscription, logged out, and logged in again. The subscription was active yet again. Apparently, there is no way to opt out of an AVG subscription. I will close my PayPal account. PayPal is COMPLICIT with companies claiming to hold active subscriptions.

Absolute disaster! I paid for the AVG anti virus - It was useless and I contracted a computer virus and had to pay over $200 to have it removed. AVG promised to assist and NOTHING. For over 12 weeks I tried to contact customer service - Over a dozen unreturned emails - Repeating the same story continually to over 5 different people. Promises to get back to me within 24 hours and NOTHING!!! They are the "Faulty Towers" of Anti Virus.

Customer services are ridiculous. The anti-virus caused my device to crash. Cannot open computer which is 8 days old costing me money to get repaired. Going back to Norton... Also preventing me from downloading programs I need. Bye bye AVG.

$50 IN THE TRASH and possible more to repair your PC. The ** that created it will grab you by the balls, it is all a scam to keep you going buying more optional NON WORKING GARBAGE. And God forbid if you try "Scam and Repair" your drive C... it will simply hang on 12, 12 or 20% for hours, then you need manually start and keep tapping like a crazy maniac the space key because you only have A FRACTION OF A SECOND to stop it or will start again and hang. This is a WELL KNOW problem and AVG has done nothing to fix, talking about pay $50 to be annoyed. I know my PC has a virus, AVG said "ZERO" virus... they DO NOT SCAN your PC. THEY SCAM YOU. YOU ARE WARNED!! Pissed consumer.

Thankfully, the refunds I asked for have been processed. Someone else must have taken a look at my reply after I filled in a survey of their customer service.

When I was downloading a file online, there was no pop-up of the virus I didn't expect to receive. The next day, my dad saw a thing telling him to get Norton virus protection. AVG did not protect us from this virus/adware/malware!!! And yesterday I was downloading another file and it said that there is a threat, and I clicked on the "Protect me" option, and it claimed to "Successfully remove the threat". And today I was yet again downloading another file, and it issued me the same claim, and today when I was playing diep. io, my computer shut down and couldn't turn back on and I didn't know what to do!!!:( AVG didn't protect me from anything!!! If you're looking for a decent virus protection, I wouldn't recommend AVG. :(

AVG took out 2 lots of $49.99 from my bank account without my authorisation... I then asked for a refund, went around in circles to get someone to help me first off which took days... Then finally had some action after I went onto a Complaints Site. So, 14 days ago, I received 2 emails to say I would get 2 refunds of $49.99 put back into my bank account. I HAVE STILL NOT RECEIVED THESE REFUNDS!!! Fair's fair. I'm on a Pension, Cannot afford this money out of my account. Not Good Enough AVG!!!

I cancelled this service two years ago and all of a sudden they have billed me again for something I'm not subscribed to. I no longer have records of passwords, account, set up info, etc. The cc (bank) won't cancel the transaction and say it's up to me to contact AVG to resolve this issue which I thought was resolved. It was deleted from my computer and no file exists. The bank won't cancel the card as long g as a (SUPPOSED) account with AVG exists. So around and around we go -- I'm out the $45 plus exchange on the weak Can. dollar which pisses me of to no end. These guys are as bad as Yahoo for billing for services cancelled. No wonder the execs. live in palaces and live the fat cat life style. Upset -- damn right I'm upset -- I work way harder and longer hours than most of these fat cats. I don't have access to an office building full of under paid peons to do my work.

I have read some reviews and I have had a similar experience to some others. The AVG antivirus software would not work on my 2 HP's at home. I tried multiple times to download it. I decided to go back to my previous antivirus provider as I had spent enough time trying to get it to work and I emailed them requesting a refund. I was answered by AVG with an email which said they confirmed my right to refund but before they did this, could I download a link which would give them access to my computer. If I didn't want to do this, that was ok, they would be happy to process the refund.

AVG on my computer went haywire 15/7/2016. Contacted AVG because I thought it was the right thing to do - had some technician fiddle with my computer (remote access) did not resolve all issues, because many updates had FAILED. Still have excess programs on my computer. Was told "must purchase AVG product". Have been charged $279.99 AUD FOR NOTHING! Something went wrong 10 days later (27/7/2016) - contacted GuruAid Support for AVG, got the problem fixed properly and they removed AVG installed anti-virus and tune-up that was CAUSING THE PROBLEM!

On 6/23/16 I had my laptop computer serviced by a technician. As part of the service the technician replaced the McAfee Security package with the AVG Basic FREE Security package. The system ran very well. On the same date, while on my computer, I received quite a few AVG pop-ups for the AVG Protection One package that assured an enhanced security coverage of my computer system for the price of $50.99. As such, I purchased the upgrade from AVG and immediately downloaded the software with the assistance of one of AVG's technicians. Once the download was completed, my system began to lock up after several reboots. As a result, I had to return my computer to my personal technician to uninstall the AVG upgrade and replace it again with the FREE AVG download. My system ran smoothly thereafter.

I bought the AVG Ultimate Software. It would not install. Called AVG was charged $200,00 for 24/7 tech support to clean my PC and keep it running smoothly. Now my PC doesn't accept my administrator password. Called AVG and I'm told I need an update for an additional $40.00 fee. I refused to give them any more money. Now getting an endless stream of pop-ups trying to sell me more products. I wish I had stayed with McAfee.

3 Years ago, I made the mistake of buying the "deal" AVG had on its antivirus and other products. Unbeknownst to me, there was a DEFAULT put on everyone's account file to have a yearly subscription payment AUTO charged to my Visa. I never used the account or checked what they had placed on the account profile because I was buying a product, not interested in making an account. They made the account with added the defaults. THAT is fraudulent. I should have had a page with those options visible to me to check or uncheck.

If you are considering a computer security service, beware of AVG. My credit card statement indicated a fee of $89.00 for the purchase of AVG security. I called AVG on June 2, and spoke to a representative who spoke in very broken English and kept referring to me as "Sir Edward". I explained that I never purchased the service nor did I authorize anyone to do so and asked that the company issue a refund to my credit card service. I was given a case number re: the request.

Purchased Ultimate version of AVG and within 2 months I had 2 viruses. Previously, with other virus software products I never had a virus. The first virus I was charged $49.99 to remove it. The virus companies I used in the past never charged. What is the point of having a virus software if it doesn't catch the virus and they charge you to remove it? The second virus came 2 weeks later and is located in the AVG directory. AVG again wanted money which I refused. I requested a refund on the software and they refused saying it was past the 30 days. I think this company is a scam. My advice is stay clear of this company.

I purchased AVG ultimate internet security. When I went to install it, it would not activate with the code I was supplied with. I called AVG tech support and before I was done I was told my computer was corrupted by a virus and I would have to pay their techs 120.00 to fix it. I am not a techie and felt obligated to pay. They said I would probably crash my computer. I never had a problem with my computer ever before. After reading many reviews I believe I was scammed as have many others before me. I don't know if I have any other recourse.

Scam company, will lock cellphone and not unlock until payment. Never use.

Once you purchase this product then every few months later they want you to purchase other products and this practice will not end. As soon as I refused buying then I got tons of problem with my PC. I had to delete their program and I installed McAfee like in the past.

Downloaded free antivirus for the trial period but had issues with it, so decided to buy the package for the year, but couldn't activate it because of error code 0xc0070643. According to AVG there was a virus in pc to which was getting error code but for additional 100 plus to be paid on the spot they were going to sort issue. But I didn't agree, so demanded a refund. Took ages and a lot of hot air trying to get money back. Eventually had a couple emails a week later only to tell me that I wasn't entitled to my refund because my 30 days were up but I had only bought their software within the last two weeks. Wasted a lot of time trying to activate something that wouldn't activate, was not impressed. And then to be told I wouldn't be refunded made my blood boil. Spent ages on phone to them, I see it as legalized theft and should be stopped. DO NOT DEAL WITH AVG.

My husband purchased an AVG product and could never get it to work even with tech support. We were unhappy but wrote it off as a stupid purchase. Two years later a charge showed up on my credit card for an AVG renewal. I assume that they put that somewhere in the fine print that everyone reads. I completed a refund request online and called the company. I was told I would be refunded and my subscription canceled. No refund ever came and it is now a year later and I was just charged again. I called and was told the same story but this time I was told they normally don't give refunds but she would put in the request. I am currently out $200 for a product I have never been able to use. I guess I have to cancel my credit card to get this stopped! BE VERY CAREFUL BEFORE YOU BUY ANYTHING FROM AVG!!!

I've tried a lot of free antivirus softwares for my PC and AVG Free is one of the best. Its light on the PC and doesnt go slow when opening it. The only thing is that it always prompts to restart the PC whenever the program gets updated automatically. And if you won't read the prompting messages, you will automatically try their PC TUNE UP and if it gets expired, the messages wont stop showing to your PC until you uninstall the trial version. For computer savvy people, it's okay as they know how to do it. But for others who are not techie, they see that the messages showing is a virus so they tend to uninstall all. But the software detects every virus, malware and other things that can harm my PC, so Im happy.

I found their AV program to be worthless a couple of years ago, but their PC TuneUP, I thought, had some value so I kept that. My subscription was recently up for renewal. About that same time, my hard drive failed. My PC guy upgraded all of my hardware, and I had to go about the tedious task, hours and days, of reinstalling all of my programs which are mostly business related. I never reinstalled AVG PC TuneUp because I was going to try something new. This morning, I get a notification from my taskbar telling me that PC TuneUp has "...over the last x days, PC TuneUp has optimized x programs..." How does that work when I never reinstalled their crap? I used to get these notifications all the time when their software was installed. That was the reason I thought PCTU had some value. NOT!!! Dump these people like the pile of ** they are and move on to another.

Well I ordered and paid for AVG Performance Pro and at the end it said processing delay, which I was really confused about because everything went through. They charged my card and everything but my software would not download so I contact customer care and she told me that they are running maintenance and it would take two hours. Well needless to say two hours later still no email for confirmation and no software, so I contact them again. At this point it's 12:30 in the morning and I really just want my software and the guy was like, "Sorry for the inconvenience but it could take up to 24 hours."

I know I should not complain too much because I am using just a free version of their product but I think if the limited features I am using is problematic then Premium or Pro users might have many problems too. It is frustrating how the antivirus gets off in random times when I use my USB disk. It deletes my files and oftentimes blocks some small applications that I need to install.

I tried AVG antivirus free software which was downloaded from their site. After the free trial period, I uninstalled the software, but my computer stopped booting. I was using windows 7 ultimate version. I tried my level best to restore and solve the problem, but later I formatted C drive to install Windows 7 again. I suppose AVG free trial contains some BUG which interrupted windows software. People beware about this concern.

After my Trial of AVG PRO with windows 10, I have a pop up window that will not minimize and can not be closed in the task manager for AVG, to "BUY NOW"... If it’s AVG Free let it be free and don’t solicit me on my computer. AVG's pop up window crashes programs, and prevents me using my screen for other things like WORK! If I want your premium service AVG I’ll buy it. If your business model gives a free version which I think is awesome, then don’t solicit. I've bought your full version before and it is great, but harassing me to do so is wrong.

Just bought a new computer in December 2015. I was advised by a tech person to get AVG. Got the whole thing at a cost of $180. One plan for two year the other one year. In april, the 13th, I get a restart your computer after a scan. Lost my internet, my email and many other icon. Checked with Microsoft, they could not figure it out. Checked with internet provider. They could not figure it out. Called AVG and guess what for $200 they could repair it. Needless to say I went to nerds on site and they totally fixed the problem for $200. Now I am after AVG for the cost incurred and the refund of my plan with them - as of today I am going nowhere. I am in contact with AVG international here in Ottawa. My contact there has returned my calls. My next step will be to take them to small claim court. All of this happened in a span of 4 months.

I've renewed twice but have been reading everywhere that this is not the best anti-virus so I decided to let my renewal go. Now I get a pop up every few days and sometimes every day asking me to renew but not allowing me to cancel the pop-up. Please don't subscribe or you will be plagued forever. They know what they are doing. I'm filing separately with the state's attorney general.

I used AVG Internet for some time and after the first year my subscription renewed automatically. AVG sent me a link and when I clicked on this link the system downloaded two new programmes - AVG Protection and AVG Zen. I didn't understand the difference and why these programmes differed from my subscription. I contacted AVG Tech Support and was given a complex answer which didn't make much sense. My system did work so I just carried on using AVG Protection.

I have had AVG for about 12 years and it has always been a trusted service for me. In this past year, I've had nothing but disappointing issues. My neighbor, who is a computer savvy tech at a big company took a look at my computer because the homepage disappeared and we couldn't get anywhere on it. It kept going around in circles with nothing to show. He said that AVG used to be a great company, but they were bought out not too long ago by a company, he thought, in India, and now they weren't trustworthy and had devious practices.

Install AVG free, because it's what I have trusted and recommended to friends for years as a solid free anti-virus to have in the background in addition to Malwarebytes every few days. By default it installs zen and PC tuneup. Don't think much of it because I don't use extensive features of the program so it shouldn't ever be an issue, but then... Wait, what's this!? Oh my trial period has expired. Well that's incredibly annoying that I was forced into a trial, considering a trial implies I was compliant in trying the product. I figure, "oh well I can just uninstall it I guess". Go to control panel to programs to do what I thought would be a quick uninstall and a *small* waste of my time. But of course, why would you give an option to uninstall what is described as a separate program? So in short, it wasn't an option in programs under the control panel.

I've used AVG free for decades, and always loved them before. However as of March 2016 they have had this absolutely annoying billboard ad that randomly pops up and will take over my screen- even when in a game. I can accept the need to advertising in AVG, but after two or three dozen times of clicking "no thanks", you'd think they would get the hint. Apparently this billboard ad can't be removed in any way, and has got to stop. I am saddened to say I will be dropping my use of AVG over this until their marketing department can pull their collective heads out of you-know-where.

Had been somewhat pleased with licensed AVG Internet Security for the last few months until today. After performing a scan I decided to investigate the opportunity of purchasing and installing AVG Tune up. That's when the problem/s began. I downloaded the install link, when asked to enter my license number at the end of installation I got an error message stating I had an invalid license. (Paid up for 1 year subscription.) After attempting to re-install 3 times and using their AVG Fix Tool (I am computer savvy) I had no result. So I contacted their Technical Support.

I had a hard time figuring out all it did in the beginning and the folks at customer support were patient, very clear and concise and extremely respectful and helpful. There is a disk cleaner, there is a web protector, there is an email protector, there are several items to do a variety of things for me including keeping my hard drive cleaned up. I know with AVG I am protected from the latest viruses and will not lose the information I have on my computer nor will it be compromised. I have yet to have an issue with AVG and I've had it for over 5 yrs. I'd say that's reliable by any standard. I would highly recommend this software.

I have not had to use customer support very often. But I had some confusion over new certification numbers when renewing my service, and it took several calls to straighten information out. We have more than one computer and had various 'firewalls' for comparison. Like that I can scan a site or email prior to opening through AVG. Like that I can add my smart phone at no additional charge. Like the pricing for this service. Very reliable and communicative. Easy to run and find content.

AVG with Spybot & Disconnect Me has never failed. AVG with Spybot and Disconnect Me have been 100% effective on 10 computers for over a decade. Other than getting a message I need to delete old and download new version every 2 years, it auto updates, runs in background. Best combo is AVG, Spybot and Disconnect Me. The pkg has never failed.

The AVG Head Office was not in the UK. The regional office did not respond, impossible to find, and I wrote twice to the CEO in Europe and had no response. I changed to McAfee and found their customer service just totally ineffective. It takes hours to reach anyone and then explain the problem which they could not help with. I eventually resorted to writing to the American Press Officer for McAfee who then put me on to someone in Texas. He could not resolve the issue either which was to do with a McAfee add-on that needed to be disabled.

I purchased the AVG Zen Ultimate Package. Day 1 - It was installed remotely by a AVG tech. The tech did not remove the old AG products before installing the new Program. Even when I asked "Shouldn't you remove the old programs first?" He did not respond. So he had to uninstall what he installed then uninstall the old programs. This was a 3-hour process. Features were still left off that came with program. Day 2 - I contacted support and explained that some of the features were not working. The new tech said they were going to uninstall & reinstall the program. I asked "Please be sure that all Features are installed that come with the program." They assured me that they would. After installing again features were left off. Another 3-hour process.

Once you install AVG Free Trial, you will never be able to uninstall it again. Pop-up window will pop every 20 minutes interrupting your work. I had to pay a professional IT guy to get rid of the pop-up.

I have protection pro and performance pro subscriptions, cancelled recurring before expiration date, and immediately I was kicked out of performance pro despite what I paid for (this morning) did not expire. Asked for refund and being told that this cannot be done. This is United States of America, not Eastern Europe.

The antivirus software may have been protecting my computer but the continuous guerrilla marketing was so annoying that I had to unload it for the last 6 months of my subscription! I made the mistake of clicking on the free offer for a computer sweep and from then on every half hour or so, a pop-up window would display interrupting my work. The company support is terrible and once they get your credit card, they automatically bill you for future services and it is up to YOU to contact them to discontinue with a wait of course. It is a shame because all the ratings say the product works well. Why annoy the heck out of your user?

Don't think that your CC will be any help! Oh they talk nice to you, but they know there is no possible way to resolve the AVG recurring charges. When I disputed the charge, the Credit Card CC customer service"supposedly" tried and could not contact AVG. What a laugh. Same experience as me when I tried.

What makes AVG a bad product is they will advertise a good product then they will hide each individual feature behind a paywall. If you want features (A) (B) (C) and (D) each feature will come costing you fifty dollars EACH equaling over TWO HUNDRED AND FORTY DOLLARS. The worse part is, with a price tag like that, it is an annual subscription rather than a single verified purchase. I can understand if there is a subscription fee for AVG's entire library of software, at (**) price tag.

I have a unstoppable update going. I tried to uninstall it, didn't work. Tried to replace it with McAfee, their tech support couldn't do it because AVG blocked it. Contacted AVG to have them remove it, poor communications, I'm not sure of the tech nationality but difficult accent. The real problem - although it is their software that is causing the problem, they want me to pay to have them uninstall it! I'll go to my local repair shop and see if they can get the crap off from my PC. Suggestion: NEVER DEAL WITH THIS COMPANY!!!

I renewed my subscription yesterday and tried to download and reactivate. It would not let me, kept saying failed. Took my laptop to my Computer Store. They tried for 24 hours to no avail. Called the phone number for AVG to cancel my subscription and request a refund. Was hung up on 12 times! Was given a number to call to cancel which was a Pizza Hut number. The last person, who claimed his name was John **, tried to install it and then said they would have to charge me a $50 technician fee, refused and demanded he cancel my service and refund me. Told me it would take seven days to refund me.

On 9/9 after using trial free version of AVG antivirus, I’ve purchased AVG Ultimate from an online retailer. The product arrived in the factory sealed box, contains installation CD and product ID sticker. In attempt to register the product I’ve run into issue with AVG site which simply did not allow me create an account. At first it accepted your user ID and given password and issue a congratulation message, then it would not recognize the password. The tech support I called for help run into the same problem but eventually created account but with misspelled user ID.

Today, November 5, 2015 I awoke to find an email that appeared to offer me the chance to renew my AVG AntiVirus Program. Last year in Mid-November I purchased a 1-year subscription and did not select, request or read anywhere that it was an auto-renewal subscription. If that had been required I would have not made the purchase. The letter today said nothing about will charge my account, or have charged my account. Since 1 month after my purchase last year I called and cancelled my subscription. I have never used the software. It failed me three times in big ways and cost me time and money, not stopping the viruses it promised to protect me against. Later in this morning I checked my bank account and found that AVG charged my account, WITHOUT MY PERMISSION, for $39.99 .

Received advance notice (30 days or so) that AVG was going to renew subscription for anti-virus software, purchased a year ago. I responded to that notice, telling them NOT to renew. Explained their software was freezing my computer and caused all kinds of problems. Told them I had removed their program and I was not going to renew my subscription, ever. Found out today they'd billed my PayPal account for $59.99. I am now having to spend time contacting PayPal to stop payment. I am so angry! I have other things that need my attention. These people are bandits.

There are over 87 complaint product, reinput AVG DVD. Followed their direction still don't work and all telephone record give me outwork. Look like company scanned. Why not federal classic action suit? Call 1 877-469-8630, not work. Call other, Asian don't understand you. There you goes. Different by AVG. Still action correctly. Take avg produce off market.

Haven't used them for three or four years. Now they charged up my credit card for a renewal. What a bunch of crooks. I hope someone does something about them. If I was doing that they would put me in jail.

On Jan 2, 2015, my stepmother passed away. In going through email received after that date, I find one advising that payment has been made for the renewal AFTER the date she passed away (1/5/2015), so I had the executor check credit card statements and it is there, posted on (1/5/2015) for $46.99 and a foreign transaction fee of $1.40. Now it is October and I have spent hours attempting to clear this account and receive a credit for this payment. Every time I email, I get a "sorry, refund has been credited" -- but the credit card statements don't show any credit and that account was closed in April.

Unfortunately downloaded this. 100% **. Alters system registry, browser homepage. Even "uninstall," software does not remove their extremely invasive malware/adware. I would absolutely consider this to be a virus. I believe that if enough users were united, a class action lawsuit would be in order.

I had an old desktop computer which had an AVG.com antivirus program. I have not used that desktop computer for almost three years. Last year they placed an unauthorized annual renewal charge of $84.99 to my credit card. Luckily, I caught it, alerted the credit card company and they removed that charge from my account. I contacted AVG.com and requested that the charge also be removed. It was! Then on 10/03/2015 I found that AVG.com AGAIN posted a charge for the antivirus program on the old desktop. I called my credit card company again and they removed the charge. I contacted AVG and provided the order number but received an email response for more information. I provided that info to them. MAKE SURE YOU ADVISE YOUR credit card company to place a PERMANENT BLOCK on AVG.com.

I bought AVG at Best Buy. When I became aware of problem was right after I bought this product, middle of August 2015. It is just now going on 30 days since purchase... I tried to get a refund right off the bat because part of service wasn't running but their representative at the time said since I purchased at Best Buy there was nothing they could do. Called Best Buy and they said I had to deal with AVG. Funny thing huh? Pass the buck.

They auto-charged my PayPal account $59.99 to renew for 2 years for a computer I have not used in near a year now. I have been trying to get a refund but they keep giving me the runaround. It has been over 40 days now with many calls and several emails to them but still no refund. I have used AVG on 3 computers we have here at home for several years but will find another company to deal with when these run out. Check your PayPal and cc accounts for auto pay settings. If AVG is one to auto renew I advise you cancel it now or you too will get ripped off for $60 and I also recommend you find an honest company with good customer relations ratings to deal with for future virus protection.

AVG said it was all my fault because I must of allowed 3rd parties in PC and that it would cost me at least $300.00 to fix the two PC's. I tried to explain that I had no problems before installing the renewal app, but they would not even list to me. They just kept wanting $300.00.

I don't recall this antivirus doing a single thing to help my computer. What's worse, even after I "uninstalled it," there's still phantoms of the program that hang around and change stuff on my computer without permission. Every time boot up my computer I see that my browser's homepage is changed to some terrible AVG thing, and my search engine is changed to an AVG search engine as well. It acts more like a virus than the viruses it's supposed to remove. What a remarkably bad product they push. Don't even bother with these clowns.

I used AVG for a couple of years with no problems. In March 2015, the software did nothing to protect my PC laptop from a virus. I stopped using this laptop and started using another antivirus software program. In May 2015, AVG charged my credit card without my authorization. AVG charged me $59.99 for another year and will not reverse the charge even though I am not using their software. They are thieves and impossible to deal with.

I bought the AVG software from Amazon. I tried to install it. Register, got the key, etc. When I tried to install I got a display - too many pop ups, call 800. I called the number and I told them what went wrong. The reply "we will help you for $80.00." I returned the software! Does not work and no support. Got another package and it worked fine. If you get AVG make sure you can return it.

Fiancee has tried to cancel, keeps getting charged. Wouldn't recommend for anything but the free service.

They let me be hacked after 5 years of service from these jerks. And then they tell me after I paid for a year, 45 days later my computer is hacked. They say there is nothing they can do, or refund my money. They are uncooperative in every way. DO NOT USE AVG UNLESS YOU WANT TO BE HACKED AND RIPPED OFF.

I had renewed my AVG but lost my email with # or whatever, went to AVG service ended up getting some Indian cleaning up my computer and charging me $400 he was all over my computer, at that point figured he could crash my computer he had control. Their service is not in house. I lost all my favorites when AVG took over. Went to Google Chrome. Would not recommend! Won’t let me get into my account!

I have been trying to obtain a refund from AVG for a renewal product which was cancelled and have been getting the run around from these people. A month ago they sent me a renewal notice with a link to cancel the product if I didn't want it. When I clicked on the link it took took me to another page where it asked me to sign in and every time I tried, it refused my password saying it was wrong.

Absolutely useless. Paid 30 to download the protection and informed "simple to install, you'll be asked for your user code". I wasn't. Then received a reminder to download and told "click on the link and insert your code". No link. Then another reminder. "Go to support and click "reactivate". No reactivate option. Finally, decided to log in. My password wouldn't work. So had to ask for a new password link to be sent (twice). No link received. Put my complaint to chat online. 5 Mins later, it still says "activating". Complete rip off. I'm 30 down looking elsewhere for antivirus. Never again.

I bought AVG Pro for a year on 17/7/2015 but on the 18/7/2015 it says it's expired. Are they jokers? In less than 24 hours! They did same last year but at least I got some months out of it. I've emailed them but never get response. I think it's a disgrace they can do this.

This company rates high among virus software companies, but they are nothing but con artists! The product will keep appearing on your screen asking you to upgrade the product after you have already paid $31.99! I never had a problem with any virus software program, until theirs was downloaded! I plan on removing their program, and paying a little more for a product I can trust!!

I have been trying for weeks to purchase AVG online but every time I do their website purchase page is purposely messed up to direct you to purchase it by way of phone only. When you go to put in the expiration date of your credit card it won't allow you because of the way it is constructed. Last night I wasted 2 hours with them complaining but to no avail again. Because of them my 30-day free trial has run out leaving my computer vulnerable to hackers. They send you this popup thing on your computer when it first turns on but it like a tease because you can't get it. I told them something don't feel right. I don't really know who is on the other end of the phone.

Well, we use AVG for our security but what do you use to secure yourself against AVG!? I don't have a home computer anymore and have not used AVG or requested AVG service for a couple of years. Yet AVG thought to go into my Paypal account without authority and debit my account! Yes, this does point to lack of security by PayPal also! Watch AVG they now steal!

You are presented with a Buy Now or Free Scan and after you do the free scan they relentlessly dog you with the same offer. You have to pay to see if it work and they won't leave you alone. There is no way to delete it.

I got some adware on my computer today, and ads started popping up, just as I enabled AVG firewall. I called customer support, and got hooked up with a woman who barely spoke English, and was talking in Korean most of the time. I was trying things to remove it, then I noticed something funny. Majority of the ads were for AVG. I clicked one of the ads, to see where it led me. It led me to AVG's ** website. It installed adware on my ** computer.

Here is my story. I have bought AVG antivirus software for 1 year online cause they said fully refund without question if you don't like their product. I used 3 days and I didn't like it (It is just a junk software. I didn't see any special.) and switched to another software. Then, I applied the cancellation for my refund. They asked me many questions and I answered of course. Finally, they didn't response at all. Therefore, I reapplied my refund again and again... 4 times. NO RESPONSES, NO REFUND. Never trust this company and product.

AVG had been reliable and unobtrusive on my computers for years, but they seem to have undergone a horrible transformation. My experience reflects many of those above, paid for two years but next day got message I needed to renew. Thought there must have been a problem with the transaction, naive idiot that I sometimes am, and paid again. The AVG cluster of operations has become totally obnoxious, WAY too frequent pop-ups telling me what it was doing, performance slowed badly, and within a few weeks, I got what appeared to be a boot sector virus. It would only boot to a pop-up of strange characters, totally unresponsive otherwise.

I used the free scan which told me I had various problems; I was interrupted constantly with their warnings after the trial ended. They promised faster speeds if I purchased the $31.99 package with money back guarantee. So I purchased it 2 days ago. I telecommute to an out of state job and am on a laptop all day long. My primary laptop is an HP about 3 months old with a backup HP 2 years old, both Windows 8.1.

I have had AVG internet security for 3 years. I tried to renew but they are now in the Netherlands and my bank has put an international block on my card. I am grateful for the block, but it now concerns me that AVG may not be all they originally said they were. She wanted me to call my bank and remove the block so they could process my card...

AVG - this company will put an data mining in your computer. Once you installed their software you cannot 'UN-install' it. BEWARE the danger and VERY VERY careful when you use its product.

I purchased AVG for 3 computers. Needed help downloading on my new laptop. Had trouble doing it so called their support line. Wound up 2 people logged onto my computer and then said that I needed to purchase this extra software because there was a virus on my computer. I refused it. Later that same day I figured out on my own and got the AVG downloaded on new computer. But now, there are all of these pop ups about buying that software they wanted me to purchase. It's constant!!! Now I have to bring my computer somewhere and see if someone can get this to stop. They were also very rude to me on the phone. WHATEVER YOU DO, DO NOT CALL THEIR SUPPORT LINE!!!!

I had AVG for years so I just did factory reset on new computer and saw AVG had a deal for $31. Did not see that it did not have firewall with it until after it was downloaded on computer. I called them for refund, he said need to do teamviewer and see what's going on. So I did, he said can't give refund, it's already on computer but can sell you firewall for another $60. He took control, was in my email to look at contract. Only had on computer for 30 minutes while looking for a contact number. Why would I pay for this when I can get this version for free. Just want refunded to my credit card. Have never been asked to enter my computer for a refund before.

AVG took payment for 2016 of $85.87, through PayPal, on 2/28/15. AVG notified me on 3/23/15 that my virus and spyware protection had expired effective 3/16/15. So, AVG took payment prior to (1) allowing me sufficient time to cancel prior to the expiration date; and (2) did not refund my $85.87. I notified PayPal and received an email on 3/10/15 that "...confirms that you have cancelled your billing agreement with AVG Commerce and that no further payments will be made from your PayPal account..." My PayPal Transaction ID: **. Apparently, I consented to continue until I cancelled. I cancelled and now want my $85.87 back. My AVG License: **.

I had used AVG Free Security and felt, after a while, that I should support them more by buying their product. I signed-up for 2 years, as I am 75 and not very literate with Computers, when my Computer said that my protection was coming to an end, I foolishly signed up again. When I realized my mistake, I contacted them and rather than refund the money, we agreed that they would extend the coverage to November 2018. Fine, except my Computer started acting crazy a couple of months ago, so I had to give it to the Computer shop to solve the problem, which cost me Aus. $100.00. I lost a lot Files and Photos as well as AVG.

I purchased the software in Feb. 2014. I kept getting ads to "upgrade" to their "Ultimate" which includes all their products, so in December I upgraded. I was charged for the other products when the "annual" was due. The company did not "upgrade" their product, they just added another charge. Now on 4-5-15 I was charged for the other 2 original products prior to the upgrade which by the way was "automatic". I requested a refund and was told that I was past their "30 request for refund"!

When I attempted to run an AVG scan on 3/28/2015, I realized that the AVG Software was no longer on my computer. I had just purchased it 1/8/2015 and paid for one year $31.99 on my credit card. I thought I was calling an AVG tech support, later found out it was a third party carrier. I was told they could reinstall the software but I would have to have some repairs done at a cost of $149.00. At the time I called, my computer repairperson was at my home and had just completed a computer tune up. The guy was very pushy, but I opted not to let him do the repairs that he had recommended. I have since tried to reach an AVG rep by phone, however they have no available phone numbers. Consequently, I am without their service which I have paid for. I feel that avg is not offering good service by not giving a contact number.

They won't leave me alone. Everyday I get 5 or 6 emails from AVG. I want them to cease sending them to me! Help!!!

I installed the above as some silly computer guide said the AVG Free Anti-Virus was good. The next day my laptop stopped working properly and I had to bung in the recovery disc in the CD tray to LOAD UP Windows 8 again. It took about 1.5 hours and lost ALL my bookmarks...my idea of filing and fave websites as I would NOT trust ANY computer if I was running a business. I would do everything with REAL PAPER like people used to. Much as I like the web, I HATE all the COMPUTER ** and JARGON. The best and EASIEST free anti-virus for NON-COMP. TYPES (like me) is Clean Master but make sure it's the one with the paintbrush picture. It really is dead-easy and they don't try and get you to sign up to some £££££ anti-virus thingie. Hope you like my NON-jargon...hehehe.

When installing AVG Cloudcare, the client is unable to contact and download AVG's servers. Technical supports acknowledges the problem but depending on who you speak to there is or isn't a solution. Access to a supervisor is nearly impossible and forget about trying to reach Level 2 support. Everything gets escalated to this mysterious Level 2 support group that no one can reach (not even HR). There is no urgency to fix problems.

Won't respond to updates or scans. Installed new free Panda Antivirus. AVG didn't want to be uninstalled.

Updated AVG 2015 to Jan 11, 2015. Internet worked until Feb 21st. Then the computer showed great connection but it wasn't connected. Went to a neighbor to try and connect my computer to theirs. Same thing. Went home pulled out an old computer. It connected to internet so I updated windows and no problem. Installed AVG 2015 and bingo internet appeared to be working great but would not connect. Actually did this on my new Lenovo and an older HP and Acer. Same problem. Uninstalled AVG 2015 on all machines and we are back in business. Have used AVG since they started up but something has gone terribly wrong. Looking for new antivirus program.

It took me twice as long to get anything done for all of the pop ups!! This software raised my stress level to the point that I wanted to avoid my computer!

They shouldn't offer free avg and then try to hijack your computer to try and get you to purchase the upgrade. If you don't want to offer free then don't offer it, but if you do leave my computer alone.

Purchased AVG Virus Protection and ran a virus scan everyday. AVG failed to stop the Cryptowall virus from infecting our computers. This resulted in over 20+ years of client data to be destroyed, a significant loss of income, additional financial expense in having to replace the computers, and on-going problems in attempting to rebuild lost data. Our e-mail program was destroyed as well.

Yes, we are angry!! Even two hours with Verizon tech support could not UNDO THE DAMAGE CAUSED BY THIS horrible AVG Antivirus software when it stopped my Internet connection. Verizon could not fix it and I had to take my laptop elsewhere for removal of that horrible, annoying AVG. DO NOT USE THIS SOFTWARE; you will be so sorry, as I am now. It is badly functioning software which is not to be trusted to even work right. It has created a mess of my Dell laptop.

I purchased this in 10/14 and have had a sudden flood of pop ups wanting me to download stuff or dire consequences will result... There are layers of these things. I spent about 2 hours with one of their techs on a chat. He took over my computer and did numerous searches and could not find fix it BUT for $79 one of their experts would fix it. He said my browser had been hijacked and this wasn't covered with my program!!!! If I didn't pay they could send me an email with instructions to fix it myself and then he ran a long diagnostic tool which I thought was for me but no it was for them!!! I am wondering what info they may have captured. Bottom line, my son fixed it in no time. I hope I can be rid of them for good.

I'm a brand new customer to AVG. This is twice now that I've had them either hang up on me or end my live chat. I was asking for help and they got fed up. I hate them already.

I purchased the "early renewal" package last summer believing that I was receiving the same level of service and quality of product as I had grown accustomed to since Tune Up Utility came on the market. Not so. Within 30 days I was prompted to purchase the "upgrade" product that would provide the level of service I had received under previous subscriptions; failing that I received a degraded version of the product. Sadly, allowing a foreign enterprise to have ownership of this type of computer security utility suite is just a BAD IDEA. All of the major hacks and violations of MAJOR - FORMERLY SECURE - computer networks have come out of Europe and Asia -- so why are we entrusting our systems to foreigners? The bottom line: I am DONE with Tune Up Utility as long as AVG - or for that matter, any other REGISTERED foreign enterprise - is involved in the delivery and support of my computer security software. By the way: read about the level of response from AVG Customer Support. Good luck with that...

AVG free version works well. Some of you who claim to have pop ups may have downloaded a version that bundles marketware. Go to Grisoft or Download.com and just check each box and uncheck pre checked boxes that want to change your search page.

This software will not work with most Macs. To load the software you need a PC, load it and then port it over to a MAC - that is what two AVG tech support people told me. Since I am a Mac only house, kind of impossible. I tried to return the software to Fry's - no deal they will not take it back according to the arrogant store manager. Have to deal with AVG.

I got a bad feeling about avg right from the start and requested a refund. Received no refund after nearly 3 months even though they said it was approved. If you speak to them, it will just be an annoying, extremely frustrating experience. They are lying, cheating crooked cons with an antivirus/internet security program that as far as I can tell is worthless and apparently does nothing. Avoid avg is my fair warning.

I purchase the product a year ago. They charged me twice. I am very busy and figured I would just get the next year free. I was online chatting for over an hour for them to say "yes you were charged twice" and to call the customer service number. When I called I was told they can do nothing and they have no supervisors in India I am guessing.

July 10, 2011 - I purchased AVG Internet Security (a 2-year plan) for $69.99. I read the Terms and Conditions at that time. On August 20, 2013, I renewed for a third year. Starting June 5, 2014, I have had, and continue to have, daily migraines, making it very difficult to concentrate. I also have Leukemia and Fibromyalgia. Two days later my computer permanently quit.

Recently found a double-billing on my credit card from them. I tried to go to their site to login to cancel this only to find I don't even have an account. This may have been for an old computer or was automatically generated from a free subscription? Either way, I chatted with them and was told I should get a full refund for both charges. It has been 2 weeks and have chatted twice over that time. I was told it is being worked on by their refund team!? I would stay away from these people.

I bought AVG for my 2 Laptops - One with Windows 8.1 and the other with Windows 7 (much better than 8). Since installing AVG I get constant virus detected errors on the Windows 8 laptop requiring a restart. This occurs even when playing solitaire. I thought AVG was suppose to protect me from Viruses?? Contacted customer support and was offered online live support for $80.00 to fix the problem. I declined and said I thought AVG should fix it for free. No response. AVG sent me an e-mail with a diagnostic tool that collects info from my laptop and sends it to AVG and then they are suppose to send me a solution?? That was 10 hours ago. From the other reviews I'm reading here I will probably be looking at another Antivirus/Malware tool. Not exactly happy.

Every time I try to open an excel or word document since AVG antivirus and Tune-up were installed, I get the following error: "There was a problem sending the command to the program". I've asked for support to resolve the issue but have gotten none. I can't find the issue in their FAQs. I've asked for a full refund and been refused (over 30 days). Wish I'd paid attention to the negative reviews and never bought it!

AVG Antivirus 2014 - Ordered 5-1-14 from Newegg. Rebate paperwork received in good order at Rebate Center - 5-20-14. Telephone Conversation with Rebate Center - 8-26-14, check would be mailed within 15 days. Telephone Conversation with Rebate Center - 9-22-14, check will be mailed within 30 days! At this rate, in 30 more days, the check will be mailed within 45 days? 60 days?

I download avg antivirus for galaxy note3, the app has anti theft protection. Unfortunately, don’t remember my password to unlock the phone. The thing is there is no active line for mobile support and consumer needs to fix any issues through the internet. I logged in to my avg account to unlock the phone but by mistake I removed my phone under protection, that's why cannot access to my phone through the avg account. I spoke with uk and usa avg office, none of them could helped me indeed. I don’t know what to do with this problem. It's really frustrating.

I signed up for their "free" month of trying out their product, and found as the other consumer also did, that almost instantly I was deluged with pop-ups galore, full screen pop-ups, etc. The idiots that run this company don't realize that not only does this do nothing but turn me off to their product, but also ensures I'll pretty much tell everyone I work with NOT to buy this product, and especially never to do the 30 day free trial as it is death to your computer. I think McAfee and Norton are better.

I did have a few reports from AVG (they wanted to block my free ** sites), set off an alarm once in a while, and maybe caught a few email bombs that I wouldn't have opened anyway, but lately, trying to "DISS" them, they got all up in my grill! (I have no idea what that really means, but it's contentious, and pretentious, pretty sure). I can't block this virus from invading my space anymore! Virus protection software is an ever growing list of terrorists that knock on my computer's door. David ** may be banned from entering, but my uncle (or me pretending to be) might enter as David **. A never ending subscriber's list to bad actors in the cyber world.

I purchased AVG Premium security 2014 for $69.99, a one year subscription, in May 2014. My AVG premium security 2014 program became corrupt and I could not use it. I could not update the program or do a computer scan. The program showed inactive on my computer. Under firewall, it says restart needed constantly no matter how many times I restart my computer, identity protection inactive and partial protection web browsing. I called AVG technical support and was told I would have to pay them extra money to resolve the problem. They have designed the program so the users cannot even remove it from their own computer. Technical support told me there are over 44,000 Malware errors on my computer and said under system there are programs not working. I told them that the programs under system that are not working are programs I did not activate because I do not need them and they have been set that way for two years and have nothing to do with AVG programs. AVG technical support technician became very obnoxious and hung up on me. When buying the program, AVG said nothing about buying it ala carte with technical support extra. If anyone decides to buy this software, they need to be aware.

AVG tune up 2014 - Paid for and received program online. It did not work properly. Tried to request refund. No response, and telephone number supplied does not work. Refund request made on July 8 2014.

AVG has disabled virus definition updates at USER specified times. It is LOCKED at 5 pm to 7 pm everyday. I use the free version. I am on a metered internet connection (Exede by Viasat) but have un-metered connection between midnight to 5 am. For this reason, I had scheduled all updates in my un-metered time window. I have only satellite internet as I'm in a rural location, so don't tell me to get another provider.

I used AVG's one time tune-up fix- 24 hours and now I can't get rid of AVG HARASSING ME to buy this thing. It seemed to help my computer but little by little they are telling me that the changes they made (positive) will be undone. I wanted to uninstall under programs and features, but it says all the good changes will be gone. I've read horror stories from other users who have said that their computers cannot be used, so I am afraid to uninstall. Also others users said that Systems Restore did not work at all. I have not tried this yet. AVG keeps interrupting my work on my computer and it's really difficult to RED X it away.

I bought the AVG PC Tuneup and also used the free AVG internet security package. I then bought the professional version of the anti-virus security package. I was having trouble upgrading to the Pro version and contacted AVG support. They said they will do the install for me for $14.95 by taking control of my computer. I protested saying that the update problem was theirs and not mine. They said that because I am such a highly-valued customer they would do it for free. To make a long story short they couldn't do the upgrade. My computer became inoperable, and finally they told me to contact my Internet Access Provider. Based on my reading of user complaints I know that I will not be able to get a refund so I am cutting my losses. BUT NO MORE AVG for me!

Contacted support and they said they would refer me to technical. Waited over an hour and never got a response. Their instructions on how to remove program doesn't work. Nobody should buy their product with this ** customer service and I am going to tweet them all over the world!!!

I got something nasty in my computer while protected by AVG 2014. I contacted the company for help. They told me that I would need to pay them more money to fix the problem. I said no and complained until they said they would connect with my computer and fix it. They sent me a link to connect with a technician. I tried two times to use the link and the session timed out, both times waiting for a technician. I sent them a reply email that I did not have time to deal with this problem any longer and I would not be continuing to use AVG. They never replied. I had to wipe my hard drive with Dban to get the nasty off.

I purchased AVG 2013 antivirus software for my computer that did not work. I complained to the company and to the Better Business Bureau. I received a $20.00 dollar debit card for only half of what I paid, which was $40.00. They are getting rich off of this scam. I did not use the debit card they sent to me because I am not happy with that amount!

So I am sitting here going through my bills because I am one of the many people affected by the government shutdown when I open an email from AVG saying they have auto renewed my license. Now mind you, it's not due to be renewed to the end of the month. However, they go into my bank account and take out $33.99 without any notice, warning or anything. I have checks written out using that money that will probably now bounce and their response is "Someone will contact you in 24 to 72 hours to discuss our refund policy."

AVG is a thoroughly irritating and aggressive company. Being Australian probably tells us why. It uses pop-ups that appear at every click to induce you to buy more of its stuff. And you can't get rid of them. I will certainly not be renewing any subscriptions.

This is the most borderline Trojan, barely skirting a full out Trojan I have EVER seen in 13 years.

AVG piggybacks certain software installations as a sponsor and silently installs on to users' computer without notice. If there is notice, it is hidden and sneaky. For example, if you install PowerISO, AVG will silently install "AVG Secure Search" and hijack your browser by: setting the homepage to redirect (bad), to the AVG Secure Search portal. Why is this bad?

Really love AVG Free AntiVirus 2013. However, when I selected "Fix Performance" and "Analyze" many errors were reported in 4 or 5 categories. I did not use the app to clean up the reported errors. From that day (7/4/13) on boot of computer I recvd 2 missing **.DLL reports each and every time I booted up computer. Searching Google for these DLLs offered various means to recover supposed missing DLLs or links to same. Finally, after 2 weeks of frustration, restored C: drive to 6/30/13 restore point and got rid of the Missing DLL messages. I sure hope that AVG did not wittingly or otherwise create this "??incentive??" to purchase Computer Tune-UP software.

I downloaded AVG for free this morning solely due to the fact that I was tired of hearing Avast screaming in my ear while I'm trying to play games or watch movies. Big mistake. The installation went smoothly, as well as the beginning of the scan. But once it got to 88% on the scan, my browsers stopped responding and Skype came up as pixelated and oddly colored and I couldn't sign in. So, thinking I may have downloaded a bad version or the wrong version for my OS -64 bit- I uninstalled as soon as the scan was done - due to it not allowing me to do anything but sit and watch as my computer basically ate itself by freezing and glitching away - and re-installed using a different version hoping that would solve the problem.

I have just received an invoice for 2 years of protection from AVG antivirus, although I have no recollection of ever signing up for this. There are no clear details of how to deal with this problem. What an underhand way to try and scam people.

On 12/28, I tried to install AVG '13. As it was about to install, I got messages saying error, loading error, and failed to load. I got tech support and was set up for remote access. He worked on it for 1 1/2 to 2 hours and still wouldn't load. After that, I got the runaround from the tech when trying to get tier 3. Finally, I found out tier 3 was out for new year and to contact them on 1/2. When contacted on 1/2, I was told they would contact me later. I contacted them later that day and was told it would be another 2-3 days before they could take care of me. Not acceptable. I demanded a refund for the disc and was told I would receive it in 3-5 business days.

I downloaded the free version last year (2012) and in November I a got message to buy or quit so I paid $50, got an email with license key, entered it and everything was fine. Now (January 2013), I got a message, “The license is bad please re-enter,” so I went back to my email with license key cut and pasted it in and kept getting the message. I went online to chat with a tech support person who I could not understand. I tried several phone numbers and kept getting foreigners who cannot speak or understand plain English. I literally tried 10 phone numbers and several links for sending messages. All I want is to get my money back now. This product either has a bug or has been compromised by some sort of virus, so it is unacceptable in either case since the security of the system is obviously compromised at this point.

I downloaded the latest version, paid for it, and now I am getting pop ups on a particular site. What have you done to screw up the Mozilla pop up blocker? You ask for a rating on this form, it’s minus 1,000%. By the way, why do I need an attorney other than to negotiate with him the damages you are to pay, £25 per pop up on the way to £500. Add another £100 for the annoying refusal to accept the posting, with 5-text typing. Clearly you don't want complaints so annoy and frustrate your customers.

Poo poo on you AVG. They offer me a one-time fix on my computer. So I downloaded it, and the software fixed a bunch of problems and I gained like 37GB on my computer. So today I get a message that the trial has ended, so I figured I would uninstall so I won't get bugged every day to buy the full version. I try to uninstall and it warns me that if I do, all the improvements will disappear. So as of now, I haven't uninstalled it. I will assume that eventually if I don't buy their product, they will force my computer to undo all the fixes. Real shady of you AVG; I have been a customer for years. Shame on you AVG.

After buying AVG, I didn't notice but could no longer do a backup. Recently (my subscription expires next month), I received a notice I needed to install an update. After doing so, I started having problems. Suddenly, my wireless printer will no longer scan. I can no longer hear audio from websites. I cannot sync my iPhone, etc. Like so many others, I contacted their tech support, got redirected to India and paid a bunch more to fix my computer, which they did not! Tonight, I was on hold for a full TV program and finally hung up. I firmly believe they are the ones putting a virus in the computer so they can charge to fix it.

I was charged for a service that they said they could provide. They changed story after I have paid and played dumb saying repeatedly that someone will email me with how to get service, but I have never received any emails and they won’t help me.

I've been ill recently and thought that I had until the end of the month to renew my AVG service manually as I do every year. It appears that when I paid last year, AVG set me up for automatic payment renewal without my consent (or rather I consented without realizing when I agreed to their TOS). This would have been okay if AVG had actually taken the payment out on, or three days prior to, the renewal date. Instead, they took it out today, a full two weeks in advance. I'm on a strict budget and was already dealing with financial issues as the result of the July 4th holiday falling mid-week this year. This automatic renewal has now thrown everything off.

I have had AVG antivirus for several years. I was satisfied with the program overall until AVG 2011 was about to expire. Then huge pink windows would appear saying the AVG was about to expire with big red countdown letters, very tacky, and to renew now. But there was no way to close the windows without clicking "Remind me later", which would cause the reminder window to come up again a few minutes later. It basically took over my computer. The "x" in the upper right corner was grayed out, so I couldn't close it. This continually interrupted my work. Finally, I was fed up and purchased a different antivirus program. I had to get the AVG uninstaller program to finally get rid of AVG entirely.

I read some article about free software where this was listed and recommended so I bit and am so sorry I did. AVG has been nothing but a pain in the ** with constant pop ups trying to get me to upgrade and pay money. It would do things I did not want or understand which interfered with the everyday use of my computer, slowing down everything I wanted to do. Then when I tried to uninstall, it will not uninstall and constantly pops up a message to do this or that and to upgrade now. In other words, it is a constant irritant of which I cannot rid myself. If you are thinking about trying this Looney toon program, don’t! You will be sorry.

They charged me twice for the same product. I called several times, and I even sent a snapshot of my bank statement. No response and certainly no refund.

On 01/18/2012, I purchased the premium version of AVG Antivirus. I have used the free version for a long time. The last month I have had problems with my PC, leading me to believe I needed a more detailed version of the AVG system. After purchasing the new version, I did a scan. The results were the same. I went to Google to find the customer service website and found none. I found a phone number and called India? After arguing for several minutes I let the young man run a diagnostic scan and after one hour was told that I have several viruses and need to let their tech remove them and fix my PC "for the price of $299." I was told that this was not AVG but they worked with AVG and I had the right number. Look, all I want is my money back and to be rid of these rip off companies. Can you help me?

I ordered the 2011 Antivirus for one computer, was charged for two computers. Sent a form email saying so, got a standard reply but no help. I decided that I didn’t want any of the programs because of a post onsite that read if this new program crashes your pc. I decided I wanted all of my money back. It has been over two days, I have no email response and there is no department in which to personally contact for refunds, only sales. Much less my money back. The only people I talked to were on live chat. They were not helpful because the company does not allow them customer service, only sales. There seems to be no customer service for this company. I am horribly offended and disappointed in this company. No one individual is at fault they have only the autonomy that they are given by AVG which is nothing as it turns out.

I purchased an anti-virus program from a supplies store on 02/10/10. I tried to install it on 03/10/10. The program was old-dated, and I had to call the support center. They gave me a new serial number, installed the program, and noticed my computers (The program was to be installed in three computers for two years.) started working too slow; some of the programs already in the computers didn't work at all.

AVG Free antivirus has no way for you to connect with them unless you buy their product. I've been trying for 4 days to get the program, but no luck. I'd like to know what to do. They got rid of my McAfee Security so I could do the download, so I'm not protected now! My computer, not a year old yet, is subject to being destroyed.

I bought their 2-year anti-virus program. It kept freezing my computer. On day 33, I wrote to ask for help with it. Their response to me was to uninstall it. So I uninstalled it, and my computer worked fine again. I then wrote to ask for a refund and was told that I was beyond my 30-day return period. I'm out $67 for a program that won't work on my computer.

For years I used AVG and was very happy with it. Then in 2003, my computer got a virus and AVG was unable to remove it. I was forced to reformat the hard drive and lost everything. Since then I've used the free program Avast, which updates itself every day and am extremely happy with it. The result was that I lost all my "oldies songs" I'd had for years that used to be free to download.