AVG Antivirus Reviews

AVG antivirus software may have several supposed antivirus features but their customer support is terribly lacking. They don't answer their calls, put people on hold for long periods of time and they don't respond to their emails. Their website is very convoluted and difficult to navigate and they make it near to impossible to communicate with them. I am sorry to say but I feel duped by this company. I am wondering if they are just another scam operation. I do not recommend them at all!

Every year, I’ve been overcharged for my subscription. Last year, after repeated issues, I was assured that automatic billing would be turned off and that I would receive an 18 month subscription as a resolution. Given the track record, I was skeptical but I gave them the benefit of the doubt. Unfortunately, 12 months later, I was charged again and overcharged. When I contacted support, they claimed to have no record of the previous agreement. How convenient. As someone who helps build strong ethical brands for a living, I can say this is a textbook example of what not to do. Thank you AVG as now I have a great story to tell.

I HATE this service so much. It is obnoxious in pop-ups to upsell constantly. CONSTANTLY every single day. Then there is no turn off to get it to stop. I HATE THIS COMPANY!!!! THis company is evil and nasty.

I installed AVG about a few weeks ago, paid for the subscription and everything. Now there's literally not an hour that goes by I don't get interrupted by a DISCONNECT sound and a brief PAUSE and it's very annoying not being able to see what causes it. I looked through my event viewer history and I've never seen that many minor notification, and then once in a while I'll get an error with the exclamation after it. At this point after so many interruption I think my best choice is to stop the program altogether.

I signed up for AVG Antivirus a couple of years ago, and had no problems. It was set up to auto-renew using my credit card. When it auto-renewed, I went thru their 'cancel' process and requested a refund. You are unable to cancel without going to one of their chat 'humans', so I got a msg that I was 'being connected to a human'. I waited more than 2 hours and had to go on to other things. Tried again for several days with the same result. Turns out you can't get a refund after 30 days. So, they basically put me on hold until I signed off from the chat each time. Obviously a delay tactic so that they didn't have to give me back my $99.99 plus tax. STAY AWAY from these guys. There are other product that do the same thing and will not ignore you when you need something.

I had upgraded the free version but cancelled auto-renew before required date. AVG charged my credit card anyways. I wasn't going to keep the computer it was on and didn't need it for my new one. I resolved getting a full refund on Chat only after being harassed about keeping it or accepting a partial (30%) refund, even though it was one day since I was notified by email of the charge. I felt harassed (told them so) and got satisfaction only after saying I would end chat and resolve directly with credit card issuer.

The software is ok, but it's pricey. And the moment I decided to cancel became a nightmare. They continue to charge me fees and auto-renew services after I have cancelled them. I have contacted them multiples times to cancel, and they did cancel it, then a few months later the charges start appearing again. I had to contact my bank to dispute the fees.

Hard drive locked up because AVG software and cannot get a refund. Tried on another computer. Locked it up also. This was antivirus and vpn that did not work. Paid 99.99 a year a piece. Thought it worked but now have lost all my hard drive files.

AVG charged me US rate and my address is a Canadian one. Every scan they do on my computer they ALWAYS ask for more money. There is no legitimate telephone number to contact AVG. Every time I search their site for contact information there is none to be found, no email to contact customer service that I have found. No way to delete my credit card number.

For the 3rd year in a row, they've charged my account even though I'd canceled the service. I didn't need it as I got rid of my MAC. This year, I finally went though the process of obtaining a refund. It all seems smooth until the final step which requires you to call or use their chat feature. With this, you have to sit on the phone on hold for over an hour. The same for chat. Three times, I left the computer for a few minutes and had someone finally join the chat only to end it when I didn't respond in time. I got on the chat at 11:09 and as of 12:54, they still haven't joined. Now I have to get lunch and I'll have to try again. I doubt I'll ever get a refund. This is a garbage way of doing business! Alas, at the 2 hour mark, the chat ended automatically. Reporting to the BBB, FTC and Consumer Affairs.

I feel like AVG is an ok service. Seems like there is always something they find to help your computer for an additional $79.99. I have paid on 3 different occasions for their add-ons and every day there is something else. Honestly it is becoming a joke. As soon as my subscription is over I will go back to McAfee. I feel like their service is a money pit.

I wish I read these reviews before I downloaded the free version. I am glad I never bought a subscription. I totally did not like the upselling prior to and after I downloaded the free version. I promptly uninstalled. I hope everyone requesting a refund get the refund.

AVG is not a professional, nor competent company for your internet security needs. They are so helpful until you enroll and then you can't get any assistance. I purchased their premium package which included Antivirus, VPN protection, and Tune-Up. I was instructed by one of their representative to never turn my computer off, so their programs could run correctly on a daily basis and keep my computer safe and running smoothly. I started noticing after 5 months that my computer was running slower and I had problems with software updating. I sat down at my computer one morning to a blue recovery screen and called the company where I purchased the computer to find out what was going on.

I have used the antivirus for years as recommended by my Dad, my computer guy, and didn’t have a problem until the last couple of years and now it’s the biggest headache and scam I’ve dealt with! They are constantly trying to get you to “try” other products for 60 days for “free” but when you try to utilize their “easy cancellation at any time” feature it doesn’t work.

I called on 1/21/25 to get a full refund and was told on the phone and in an email that it would be 5 - business days to get the refund. As of 1/31/25, I still had not received the refund. I called again that day and was told that the refund had not be expedited, so she would resubmit it and it would take another 5-7 business days. I received another email stating that time frame. I think that is outrageous that I have to wait another 5-7 business days. I have never waited that long for any other business to give a refund. I will not recommend this company to anyone. Horrible practices.

Avoid! It's a scam! In Jan 2024, signed up for a one-time purchase for a one-year anti-virus subscription only to find they charged me Dec 20, 2024 for the most expensive yearly subscription. All emails to them well within their "30 day refund" window go unanswered and BBB advised they had made two attempts to contact them with no luck. Do yourself a favour and just avoid this SCAM!

I was buying an anti virus for my computer. They offered 4 years for $99 a one time charge is what they said. One year later they are shutting off my anti virus because they want another $99 for another year for one computer. They are constrict in my opinion. Do not give them bank info or maybe they could try to take your money like they are trying to steal mine.

This company is a scam. I have email proof that I canceled my trial and they still charged me for the trial and then for renewing the following year. I cannot cancel because when I login to my account it says I don't have a subscription. They gave me the run around before I even got ahold of a real person by email and now keep telling me they can't refund my money because they can't find a subscription for me. I'm guessing this means I will get charged again next year.

STAY CLEAR FROM THIS VENDOR! They provided a software that broke my computer, and when I submitted a claim they delayed their response until after the cancellation due date. They did not reimburse the remaining unused balance. Their product never worked on my computer.

The company offered a 1 year service for $30 USD/subscription billed yearly until cancel/these are the term stated in the invoice received. 1 year later the company renews the subscription without authorization and increases the charges without notification to $99.99. Not realizing the subscription for 2023 had been charged, the same issue happens in 2024, again without authorization of the consumer. Refunds are only accepted before 30 days. This is unacceptable..

Don't want to auto-renew? Even if you de-select auto-renew, you will be auto-renewed. I was not notified in advance of auto-renewal charges being withdrawn from my business account. The price increased and I wasn't notified of that either. I logged into my user account and surprisingly, none of my subscriptions or payment methods appeared - but when I finally found a customer support phone number for AVG (and after being transferred twice and given different numbers to call twice) I finally got through to someone who could see the subscriptions for my account. Why can't I see them on my account profile then? That would have made it easier to cancel my subscriptions, maybe that's why.

AVG is an absolute joke. Good luck reaching their “customer service.” Also, beware of the hidden charges and misleading information. You think you’re paying for one thing, but you’re paying for auto renewals, as well. When you try to speak with their customer service, you’re given the run around until your head explodes. The reps are entirely condescending, and when I reached out, they refused to refund me until I told them I had disputed their charges with my bank and my bank would be going after them. All of a sudden, I got my refund, which I was entitled to all along because I was within the window they had set. Stay away.

AVG has taken the payment out of my account before it was due, not due until October 15th. I have sent copies of the payments and they say since it doesn't show on their account attached to my business email that it will not be refunded. I was told my payment was still due in October. I showed that I only have one business email not another one associated with me. I have closed my account with them and blocked them on my Paypal account. This is a shady way to do business.

I purchased AVG on my phone. It was for 10 devices. It didn't count for my home computer. I was only able to use two devices. I will be canceling when my subscription is up. They even showed a picture of a computer.

They have taken $85. from my account for this PC tune up which I do not have. I contacted them and they said they would refund my money within 7 days. Now it has been more than two weeks and nothing at all. I do not recommend this business at all, they are very crooked and thieves as well as liars.

AVG Used to be a very good company. I used them for many years. Unfortunately, they have now resorted to high-pressure tactics and make it very difficult to unsubscribe from auto-pay for their software. A year ago, I intended to buy AVG PC Tuneup for one year. The cost was for $32.72. I did not realize that it was a subscription. I just received an email saying my AVG PC Tuneup would auto-renew for $65.99. So after your one year subscription expires, they auto-renew for double the price. Seems deceptive to me. I go to my account and there is a link that says that I can turn auto-renew off, but you end up at a chat screen and a contact with an agent overseas.

Had AVG antivirus. Decided I no longer needed it. Went to their website and cancelled my subscription. They still charged me and added autorenewal. I called 3 times to get it cancelled and used their chat line 2 times. I have threatened to involve the FCC to get this issue resolved. Do not subscribe to AVG. Unfair business practices.

ALMOST $600 IN UNAUTHORIZED CHARGES IN 2023....In 2021, I tried the free version of AVG software and then upgraded for $49.99 to the deluxe version, then they kept trying to sell me more products and I bought one additional upgrade. I found immediately their software to be inferior to competitors and it caused me more issues than it solved. I uninstalled their software within a day or two but could not get a refund, so I contacted American Express in late 2021 and disputed the charges and got refunded.

I got ripped off by this company also. Charged me $106 for a renewal fee that I knew nothing about. Charged me on 1st of the month on credit card. Didn't receive C.C. bill till 10th of next month. Representative said sorry 30 days past. $106 for a $30 product. Also claimed to have sent email. Apparently, I didn't or I would of told them to shove a 300% price hike.

I went to AVG in 2019 on the recommendation of a friend who is IT professionally. I immediately paid for a couple of services. The first two years were great, except at some point during every interaction, the tech tried to upsell me. I was so happy to have an IT service for my home computers, that I often took the bait. To date, I've spent more than $500 with AVG. Sometime in 2021, the quality of service fell off considerably. Now, they never fix anything. They tell me either that my subscription is expired or that I need to upgrade.