T-Mobile Reviews

Why does T-Mobile make it hard for Customers to access their account, IT'S STRESSING! Especially for long time Customers over 5 years+...it used to be easy before requiring a stupid code. AND...texting a confirmation is NOT always good idea, ESPECIALLY when you misplaced your cell phone. I WOULD RECOMMEND Another carrier. Past week...was a problem with no internet connection because TMOBILE had a technical issue whatevers. If I can't depend on this carrier. Definitely looking elsewhere.

Hi. I've been a customer of T-Mobile for 20 yrs now and I have to say Noah at the Washington T-Mobile store has to be the most helpful and nicest representative that I've had the pleasure of dealing with.

This is the most upset I’ve been with T-Mobile since I was a kid. They’ve been charging me for international calling since 2022, even though I canceled it a few months after getting WhatsApp. Somehow, they have no record of my cancellation and have been adding an extra $15 to my bill every month for three years. When I called today, I was told it won’t be fixed until November 8 — the exact same line I was given three years ago. The only “resolution” offered was two months of credit and $10 off per month, after already taking more than $500 from me. The craziest part? The issue still isn’t fixed, and T-Mobile can clearly see that my international calling usage has been zero for the past 90 days. T-Mobile, please make this right.

The absolute worst in the business. They make promises and then pull the rug out and don't care one bit about you as a customer. Read every letter of every piece of paper you agree to with them. Their representatives will tell you one thing and in the fine print it says something else. Who is to blame? "YOU."

Review of T-Mobile on 2032 Winchester Road, Huntsville Al. I have been a loyal customer of T-Mobile for over 27 years UNTIL this week. Over the years, I have watched the quality of the customer service employees fall far below what it used to be. I turned my wi-fi equipment into this location and it has been a real mess. Primarily with someone who calls herself **, assistant manager. They took my equipment, but it was lost during transit, and I was being charged $239.00 unless it could be found. She was rude, interrupted me repeatedly, overtalked me while I was trying to explain the situation, and told me they couldn't help me and I would have to deal with situation by calling 611. (I had already done that and they told me to go back to the store that took it in the first place). I found her to be very condescending and hateful.

Lily and Andrew (THE GADGET GUY) made my experience so much better. BIG HUGE THANK YOU TO LILY. You guys rock fr. In the past could honestly say it was bad experience, customer service sucked but I was surprised you turned this around. Happy TMobile customer here

Rating: ★☆☆☆☆. I’ve been a Sprint then T-Mobile customer since 1997, and unfortunately, my experience has been disappointing. I decided to move all the phones to business account. I was told the tracking devices and lines were free and no cost to me. Just recently I decided the go through my bill. To my surprise I was being charged the tracking device and lines fees. These are devices I am not using. I went back to the store, and I was told it was more than 21 days and devices cannot be returned, and I will continue to be charged. The store at Atascocita on 1960 (near Super Walmart & Woodforest Bank) claimed they could not help even though they helped to open the account. I was given a number to call. They claimed since the transaction is passed 21 days I will continue to pay. This is interesting to be paying for services you are not using.

Over 10 years, $55 month T-Mob. Now 65+ age, no job, canceled account,. Seems I went 1-2 days past above 30 days, now received Threatening bill of $4.53. I had years of barely-working 1 year old phone. Pitiful!

I am on my fourth year with T-Mobile. I have T-Mobile internet and my T-Mobile phone and I have a Moto phone. I have had zero problems with T-Mobile and my price is considerably less than what I used to play excuse me pay with Spectrum. I cannot be more satisfied unless they gave it to me for free!

I felt robbed. T-Mobile made me buy a phone when I trade one in and they scammed me. T-Mobile sucks. I wouldn't recommend someone to be scammed like that. I regret trading in my phone and also the service. Some of them are scammers.

Love T-Mobile's customer service. Walked into the store today and right away both employees knew what to do. Very knowledgeable, very friendly and polite. Went out of their way to help me. It was the Macclenny store. Aleara and Stella were awesome.

I placed an order for airpods which had the incorrect address, spoke with Scarlet and she told me she would cancel it. My monthly bill comes around and turns out they shipped the airpods to the wrong address and expected me to go pick them up to which I told them absolutely not. This is their mistake and I don’t have access to that address. It has been 2 MONTHS AND THEY ARE STILL ON MY BILL!!! I did not want to have to go out of my way to the store but I will be there canceling my plan tonight. DO NOT RECOMMEND!!!! THEY WILL TRY TO ROB YOU!!!

Customer service people are rude and unprofessional. I was on the phone with them for nearly 4 hours to fix small issue. Despite hanging up the phones three times, there are lack of experience and knowledge, also their service sucks. Home internet is a big joke and cell coverage is trash.

My phone has been blocked for almost 2 weeks, phone is paid off, acct. Paid and they cannot unlock my phone. Numerous calls and explanations have been unsuccessful. My phone is being held hostage. I have cancer and other medical issues that I need constant contact with my doctors. I have not been able to get one person that can unlock my phone.

Horrible horrible service. We spent hours in their store getting service transferred. Didn't realize we were locked in and now we have to pay $1500 per line to get out of if or wait it out to switch to decent service. The new phones are dreadful. The talk to text features are bad, the camera is bad (S25). Go with anyone else. I thought no one could be worse than Verizon...I was wrong.

I just want people to be aware that T-Mobile is scamming people. Sending a 748 bill for services never received on a device, never activated and returned with receipt. Double hard sales tax. Which my bank and refunded me... beware of fake text messages from Metro by T-Mobile as well.

The iPad I purchased as part of a promotion turned out to be billed at the full price. For the past six months, I have been trying to get this issue resolved, but every month the same problem appears on my bill. After calling customer service each time, I am always told that the issue will be fixed — that it will be checked, reviewed, and corrected — yet it never is. Each new representative I speak with seems unaware of what was discussed before. They do not review previous notes or take responsibility for what their colleagues said earlier.

The worst ever, they are scammers, they overcharge and their customer service is the worst. I regret the day I got their services. They charged me $325, and when I called them I got the stupidest answer ever. Poor connection, poor service and overcharging.

T-MOBILE is phone service I have ever had. I don't think I would recommend them to anyone. I really think they are a rip off. My bills was 180$ one day and the next day it was 350$. That's a really big jump.

We were frustrated with the poor service you received from T-Mobile at your address. We were upset that a supervisor suggested buying home internet for phone coverage and refused to provide his name or repeat his answer, then hung up on you. **What we've done so far: we are pay all the bills in time and T mobile supervisor ask us to buy internet to get services coverage so he want us to pay for another service to get the coverage from T-Mobile which we already paying for???

Only get 1 star because 0 wasn't an option. Worst customer service ever, misinformed employees, bs promotions. All they do is lie and apologize while never knowing what's going on. Don't switch or join. Worst move ever!!!

I couldn’t solve the problem, my husband couldn’t solve the problem BUT Adam at the Old Keene Mill location did. Needless to say, I am most appreciative of his knowledge, patience in explains what he was doing. I walked out a very happy T-Mobile customer.

I was approached by T Mobile asking if I would be interested in trying their Wi Fi Internet service that works without a cable through the telephone cell towers. Since they offered 1 GPM service and I was looking for a new internet supplier and thought that a wireless (and therefore cable-less) service might be worth a try. I singed up for the free 15 day trial on 09-12-2025. They were to send me the modem and I was to have a 15 day free trial period to see if I wanted to continue with a paid subscription.

Very bad customer service. No honest people. Not fair. Charge you for service you do not get. They charged me for a closed line that I did not use. Customer service removed that charge, and management repost it and sent it to collection immediately!

WARNING: Do Not Fall for T-Mobile’s Lies – Worst Experience Imaginable. I’m writing this as a serious warning to anyone even thinking about signing up with T-Mobile. This company has mastered the art of deception, bait-and-switch tactics, and corporate gaslighting. They lure you in with flashy deals, too-good-to-be-true promotions, and promises of “unmatched customer service.” But once you’re locked in, the nightmare begins — and it only gets worse. Let me break down my experience so you know exactly what you’re getting into:

They are a scam. I was going to switch to them and when talking to them I told them I would not be home when ups delivered the phone and they told me all’s I had to do was an e-sign and they would deliver it but T-Mobile is set up where it is in person only so I never got the phone because ups sent it back and I called and canceled the service for t mobile and 2 weeks later they changed my credit card for service I don’t have and I fought to get my money back and they shorted me $5 and 2 weeks after that I get a bill in the mail that says I owe $2.90 for service I never had.

T-MOBILE is horrible. I would not recommend them to anyone. Been with them for over 20 years and been lied to over and over. They won't do what we ask, say they will do it and then don’t. We have lines on our account that have been on there since 2015 and we have ask that they be removed thereby have been paid for for years now and they are not being used. Had a watch that was paid for that has never been used as cellular and they want remove it. Get it together, make your employees do their job right the first time

This service is terrible. My phone service never works even in spots that T-Mobile claims they cover, my hotspot also never works. I really wouldn't recommend getting T-Mobile. Even their best service plans do not work anywhere. And if someone is nearby that has T-Mobile WiFi then T-Mobile will take my service to make the other person's wifi run better.

I overpaid my bill before I moved in June 2025. T-Mobile sent me two bills, one in July and another in August, both showed credit for $31.00. On October 15, 2025 received a credit card nested in 10 pages of directions on how to use it in order to receive my refund of $31. Unbelievable! No other communications such as a note saying something was in the mail or apologies for the delay. Please call us and will let you know how you will get your refund. I moved in with my daughter and son-in-law. They have received checks from any and all utilities that have needed to refund money. They came within the first two months as checks or returned credit. T-Mobile took 4 months with a credit card that required detailed understanding in order to cash it, and payment of fees for certain uses or if I didn’t understand how to deposit it right away each month I would be charged three dollars. What a waste of their time in mind.!

They told me that my service wouldn't be interrupted, even though I hadn't sent the other box back. Yet they shut off the internet because they didn't get the box back so no, I wouldn't recommend them.

Transferred from Metro to T-Mobile. Promised one price for service, then charged another. 3 months of talking to reps without success. Nice but unhelpful. Would've cancelled service, but then would have had to return phones and start all over. Confident they were betting on this! VERY DISAPPOINTED. DID NOT HAVE ANY BILLING ISSUES WITH METRO. WILL CANCEL SERVICE AS SOON AS "FREE" PHONES ARE PAID OFF.

1 star which they don’t deserve, but you have to leave at least one star to write a review. So, I’m very disappointed with T-Mobile’s handling of my account closure. I called in July to close my entire account, which had two phone numbers on it. One of those lines had already been disconnected a month earlier, and I only needed the unlock code for the other phone so I could switch to a different carrier. During my call, I clearly stated that I wanted the entire account closed. However, T-Mobile only canceled one number and left the other line active — without my knowledge or consent. Now I’m being told I owe $262 for a service I did not use and specifically requested to be canceled. I do not believe I should be held responsible for this charge. I acted in good faith, followed the proper steps, and trusted that T-Mobile would handle the closure correctly. I hope T-Mobile reviews my account history and corrects this mistake.

Rarely do I go public with experiences bad actors, but in this case I feel it is necessary. Be very aware of T-Mobile and their deceptive practices. They have their customer service set up to deflect, stymie and stonewall any customer billing issues that involves their being accountable for over-billing. We moved to T-Mobile a couple of months ago and did so because we were given some in store guarantees about service coverage that was not truthful. We had 4 initial lines ad cancelled them all during the trial period and little did we know they kept a line open that had not been initially to be ported over to T-Mobile and continued to bill for a line that had no open service.

Finally a new internet option arrived in my town. I ordered the gateway and access point. Took a week to arrive. Difficult finding the setup instructions. Barcode on the package didn't go to instructions. Googled and got it on. Still needed to call service. She was friendly and got it working. Seemed okay until all my devices were connected. Started having problems all week. Returned it the store 7 days after setting it up and they sent me a bill for 79 bucks. They advertised free trial.

We have to stop these mega corporations' greed by cutting ties. I plan to start a petition to file a class action lawsuit on T-Mobile for their illegal and deceptive business practices. They are grossly overcharging for services. The management sits on recorded lines and LIES. They better count their days as consumers we hold the power to end corporate greed.

While visiting Memphis TN I had an issue with my Android phone. It was late in the evening and I walked into a T Mobile store at 5299 Poplar Suite 101 in Memphis and was greeted by an amazing young man by the name of **. He was so professional and polite that I was incredibly pleased. He quickly fixed my problem. I told ** that I was looking to upgrade my phone but didn't have the time to do it that night. Would do it back home in California. Although he wasn't going to get the sell he spent quite a bit of time helping me. I wanted to acknowledge his amazing customer service attitude. Also wanted to give a total Shout out to his boss ** for returning my call. Great people.

I have been with T-Mobile for over a 14 years, and 2025 has been nothing but a disaster when it came to my bill. Every month my bill was the same, I added a new line to my account December of 2024, I asked at the store I want everything to be the same with my new line. It's not until my billing amount changed drastically that I took noticed.

I called panicked because I may have lost my daughter’s SIM card to her phone while trying to transfer her sim to another phone. I had the pleasure to speak to Mr. ** who was very patient with me and calmed all my nerves down. I explained my situation which had many different layers and he explained everything will be alright. The sim isn’t that important and we would be able to recover everything that was on her phone through an email. He also gave me a number to call once everything was situated. He went above and beyond and I appreciate the interaction I had with him. Mr. ** thank you for calming my nerves down and making my day less stressful.

I am writing to file a formal complaint regarding an unresolved issue with a phone return I completed over a year ago. Myself and my son who is on the account I have tried multiple times in the past to have this resolved. I am at my wits' end. Despite multiple attempts to resolve this matter, it still remains unresolved. I returned my old phone as part of a trade-in or device return process, and I have confirmation that the device was shipped and delivered according to the tracking information. However, T-Mobile has not properly credited my account or acknowledged the return. This issue has been ongoing for over a year, and I have spent considerable time attempting to get it corrected without success. I value being a T-Mobile customer but am extremely disappointed by how long this issue has remained unresolved. I am requesting prompt review and resolution of this matter within 10 business days.

T-Mobile is the worst company ever. They don’t understand anything and they barely have people who speak English. You be on hold forever. I’m tired of their service. Y'all have to do better. Services aren’t good at all.

I cannot give any stars in rating our recent experience with trying to get T-Mobile to unlock my wife’s iPhone, but the only way to post this review is to click on one of the stars. We were promised on Oct. 7 it would be unlocked, but after 72 hours we had not received the email they had promised notifying us the phone had been unlocked. So on Oct. 10 we called again. We were told there was no record of the first request! When we provided them all of the information they had requested, such as account number, account holder name, that we owned the phone which we purchased elsewhere, not at T-Mobile, but they could not even find our account! They assured us again they would unlock the phone, this time within 24 hours.

This company lures you in and then changes your plan to suit their needs no notice whatsoever giving less for more. I had the Magenta Plan 3 lines $120. Now I pay $160 for 3 lines and this has been going on for months. I currently am on SSDI so I started taking a good look at all my bills and found the discrepancy. I feel like I must shut my account down after being with T-Mobile for years.

If I could give zero, I would. Predatory, not upfront. If it sounds like a really good deal, it's because you didn't read the fine print and they will not explain anything correctly to you. The app is useless, the plans are confusing and it will let you edit your plan in messed up ways so you pay more. If you change anything in your "deal" you will end up paying twice the amount for less services, but I guess it's just the great American way. Unless you're very well off, this is not the company for you.

I am extremely disappointed with T-Mobile. I’m on a prepaid plan and tried to add money to my account, but the website was suddenly down for maintenance without any prior notice. It’s unbelievable that such a large company doesn’t have 24/7 support or technical staff available to fix issues like this. The lack of communication and customer service is unacceptable. A horrible experience with horrible service — I’m seriously thinking about switching to another provider.

T-mobile is Great tranny. They do not care customer's complaint. They do not showing details of hidden charge. Just saying to pay as charged as on the bill or not just disconnect all communicating method and suspend on the day. They do not recognize any mistake. We have to pay they demand on. They charge as they please, even complained on each monthly charge different. No explain or reason. WE just need follow their charge.

One star is a very good representation of this company, the senior executives for this company are absolutely morally bankrupt! Their “customer service” department in the Philippines haven't the mental fortitude to think outside of their script. The fact that they are in business shows the downfall of this great country, if they had any respect for the veterans they claim to support they would shut their doors.

Worst company I have ever used, their customer service will make you angrier than you have ever been, I canceled the service and they still billed me multiple times. Then told me they would send me a check to credit me back that I never received. Your better off slamming your head into a wall then talking to them because even if they make a note on your account that doesn’t stop them from billing you.

This is the worst carrier I have ever had. I called to cancel my line and internet and it took 2.5 months to complete. But you know they took the money from my account and would not give a refund for the full amount they took... These people need to be turned in to the BBB. DO NOT USE THIS CARRIER! The perks they offer to get you signed up are not worth the months of headache to cancel the service.

My mother had to go into assisted living as she was no longer to take care of herself. I am her Durable Power of Attorney and called T-Mobile to let them know that I would need to set up payments from a different account, as we had to cancel her debit card. They told me that I would need to come in with my mother's driver's license and the POA documents, and that they would add me to her account so that I can help her.

Made a complaint, the manager at the Hinesville Ga location acted like we mattered, had to get a new phone mailed. Was supposed to go the next day, six days later, we get she said we got to contact her, but we get no response.

Worst company on the planet, PERIOD. GOOD LUCK TALKING TO ANYONE WHILE THEY OVERCHARGE YOU!!! Every time you try to call they refuse to get you to live help. They are complete crooks and even threaten to charge you for customer support with charges.

I have been a customer for almost 8 years now, never had an issue. Until I went on a cruise. I bought a eSIM that had talk, texting and wifi. I used that service while on the cruise. T mobile is not trying to charge me over $200 dollars in fees for calling. When I was using my eSIM to make the calls. They refuse to remove the charges. I will going else where.

I was a long-time T-Mobile customer, but over the years, the price kept increasing — starting from around $50 and going up to $80, even though I had auto-pay set up with a debit card. I also experienced network issues in several areas, which made it difficult to rely on the service. When I reached out for help and asked for a copy of my bill, the customer service experience was very frustrating, and I felt brushed off despite being a loyal customer. Overall, I’m disappointed with how things turned out. I would recommend looking into other providers that offer more consistent pricing and better support.

A bunch of complete liars! I called at the beginning of the month to go over my bill due to huge discrepancies and felt as if I was being over charged. The representative I spoke with went over my bill and said she was giving me credits and gave me a new total amount due each month, only to find out she did nothing but lie over the entire call, made one or two changes, said she credited back some charges but the whole time nothing was credited at all. Now the representative I'm speaking to has no courtesy and saying she doesn't see any and that a supervisor won't do anything for me either. I will be changing services. I can get a prepaid service with better quality and customer service than they have.

I recently looked into their so called travel savings that supposedly gets you 40% off of rental companies, hotels and flights. It certainly does not give you 40% off. If anything it adds 40%. I looked at the same flight on Orbitz before going to T-Mobile and found a flight leaving on Feb 6 and returning on Feb 9 for $136.16 I then went to T mobile thinking I could find better or the same with 40% off. The first flight they had available for that day was $236.61 and it just went up from there. I will not use them for "saving money". However the phone service is far better than Verizon ever was. Every service has its flaws. None are perfect.

Terrible service. They lie for no reason and then take your money when they say, "No we will make it right." Probably better off doing a prepay and using ATT for internet so please pay attention. Don’t buy a phone

I have canceled my mobile service and internet with T-Mobile on 06/30/2025, I contacted Customer Service about a credit T-Mobile owed me because I overpaid the last bill, by that time I was told that in 30 days after processing my cancellation I will get a check in the mail. Has been 3 months and still don’t receive my refund. Was a nightmare cancelling my service, I do not recommend T-Mobile, after being a loyal customer for over 10 years. T-Mobile doesn’t care about the customers already have. Is why I cancelled my service.

This company has the worst customer service ever. I've made 6 phone calls to customer service and each call I was on hold for 35 minutes to over an hour. I can't believe how they handle their customer service. All I've been trying to do is make a payment on the upgrade phone and it's been almost 9 days and they still can't take out the payment when my contract is over on the phone. I'm canceling my service.

Do not even think about wasting your hard earned $$ on a Revvl6 pro! This is the worst phone ever conceived. I look forward to the day that I will break this phone in half with my bare hands, then hammer it into powder. Just who thought it was a good idea to make blocking unwanted calls such a time consuming hassle? You literally have to write down on paper any # you want blocked, then you need to re enter each # one at a time to block them. This is 10000% total BS!!!

T-Mobile customer service agents are nothing but compulsive liars. No matter what they tell you you're going to be billed for it'll be something different. Don't trust anything they say in the store or online. They're only out to get every penny you have and that will be in the nickel and dime rate.

This company has the worse customer service I have ever had. I was with Sprint for 8 yrs or so before they sold to T-Mobile. My phone is broken so I tried calling them to see if I could get another phone for 3 hrs but because I didn't know my code I couldn't get in. For one thing they didn't show my number or my phone on the account just my husband's phone and this my account but because I couldn't get their code on his number I couldn't get in. So I got to the store. I wait 30 mins set up a pin. Turns out I have Insur. but now I need my Imei number so I call. This time I have a pin but because my phone is broken I can't recieve their stupid ass code. Husband is asleep but if you don't have a spouse you'll have to go sit at the Tmobile store and sit there for God who knows how long.

Poor customer service when need help, charged me when have already cancelled service because one of the employees failed to do the work correctly, until this day haven’t get my money back. Never will get in business with T-Mobile again.

Was with them for 4 years. Went to a different carrier for 3 days. 1 to Port back and I have been going around and around with T-Mobile for over a week. Customer service reps don't know what they're talking about. One tells me one thing. Another tells me another. Supervisor tells me one thing and then somebody tells me another!!!!

Terrible billing. Switched from Verizon with 3 lines, got bonus just for 1, was told, because traded old phones with cracked screens. And on 2 new phones getting lower rebates, even got lower trade credits. Cheating all day long.

The worst service ever. T Mobile ruin my credit score. T Mobile has a bad customer service. T Mobile provide my phone number to scammers to used my credit card. The scam phone call don’t stop plus my phone is not working in my house.

The worst customer service ever. I stayed on the phone for three hours and was getting hung up on. Now I see why everybody else goes elsewhere because it's always a problem with them. I supposedly spoke to a manager that just pacified the situation. Why would I burn my gas going to a store when I'm supposed to be able to use my phone and get this matter resolved. Horrible customer service.

Do yourself a favor and stay away from T-Mobile. They charge you for shipping fees. When they shouldn't, they open up extra accounts without your permission. They refuse to give you your money back. Just stay away.

I’ve spent 2 hours trying to return a piece of equipment that I found at work. It’s brand new. Their customer service is trash! So today I learned why I never have and never will have T-Mobile Service.

📞⭐☆☆☆☆ — “T-Mobile: Where Logic Goes to Die”. Talking to T-Mobile customer service feels like entering a group chat with confused squirrels. I asked a simple question, got five different answers and a headache. If you enjoy repeating yourself while slowly losing faith in humanity, this is the hotline for you.

T-Mobile has become one of the most deceptive, greedy, and dishonest companies I’ve ever dealt with. They constantly run bait-and-switch promotions, promising “free” or “on-us” devices that later turn into hidden charges and surprise fees. My bill jumped from $186.73 to $389.65 out of nowhere — with no new services, no hotspot, and no valid explanation. When questioned, T-Mobile blamed it on an old “restoration fee” from August that somehow appeared on my October bill. It’s pure nonsense.

I have been a customer with T-Mobile for almost 20 years. I recently purchased a new Samsung Phone and I needed assistant with buying the necessary accessories. I received excellent support from TuniKa B. at Golden ring location. She is very upbeat, knowledgeable, patient, kind, and compassionate. TuniKa assisted me with researching the items I needed in a systematic manner, while also educating me in a way that I could relate too.

Tmobile is the crappie service I've ever had in my life. They say better than at&t but that's a lie. I'd go with sprint before chosing them again. They're joke. I drop calls all the time. Heck boost mobile is probably better.

Just joined T-Mobile a few days ago through spectrum and not pleased with internet connection in rural areas. I travel a lot back in forth to work and other places that is considered rural and I going back to cricket. My connection to the internet with cricket was never to much of a problem. Spectrum convinced me to join them with 0 payment for a year and afterward $30.00 a month. With the service with the internet connection issue it is not worth it to me.

Deceptive ads and online order form runs a hard credit pull as well as misleading you on the down payment. When you call the sales department, they will ignore concerns or questions to get the sale. Stay away!

They overcharged me almost every month. Had issues that they never resolved and the service was much worse than explained. My devices never worked correctly and they couldn't figure out why. I had over 20 customer service conversations in 6 months of having them and things were still not corrected.

We've had five lines with T-Mobile for years. The last couple of years, the connection quality has significantly deteriorated, with service dropping out several times a day. We decided to change providers, and then the problems started! They gave us the wrong PIN, then discovered our phones were blocked. And they couldn't unblock them for a week! Every call meant at least an hour of conversation. And yet, no problems were resolved! In the end, they even sent us a bill. When we contacted the service again, they promised a refund. Needless to say, they didn't give us a refund! They're scammers! I don't recommend dealing with them.

We switched to T-Mobile from Verizon a few years ago because they touted excellent customer service. The customer service has been no different than Verizon, up until recently when we used a trade-in feature to get new phones. Apparently they were never received by the company despite being sent back over 2 months ago. I spoke to someone who said that they would honor the trade in value anyway and not to worry about the text that we received that our bill was going up substantially. A month later I received a new bill with late payments and threats of cutting off my phone line because apparently they decided not to change their mind. They then launched an investigation to find the phones which of course they did not. Thus I am responsible for not only an abhorrent amount of money per month, but also apparently late fees. Customer service? What a joke.

Be very careful when starting to give them your business. DO NOT TRUST what they tell you, unfortunately there's no real fine print to read prior to binding into something that isn't what you were told or explained. It's a TERRIBLE way to conduct business, and rather than remedy the issue, representatives in person smirk because they know you're either going to spend more money to fix it or just be mad, and their representatives on the phone will mock you and laugh at you for the issue. There should be a Red Star option because 1 is too much for this company and their representatives.

First I am 72 and my husband is 77. We take people for their word We live in the country. We had been with US Cellular for years, but since going 5g our reception was bad. Contacted US Cellular and they did a reception test. They admitted that where we were at reception was bad. We decided to check out TMobile. They told us that yes we had good coverage with their service. I had a samsung s10 , was told that they would give me 800 dollars for my phone to upgrade. I said "You Mean you are trading me even for this phone? Yes!!!! Same for husband's flip phone and my daughter's phone. This was May of 2025. Everything was a lie. Service as bad as US cellular. No service, no carrier a lot.

I was with AT/T & dealt with their overbilling for 3 yrs. I switched to T-Mobile which turned out to be WORSE than AT/T. 2 Months into T-Mobile and our phones got suspended due to non-payment but they've NEVER sent the automatic withdrawal to my account. Called the customer and they all sucked. AT/T has the best and outstanding customer service. Had to go to the branch to get our phones turned back on only to suffer anti-virus and malwares so they now have to do a factory reset and must go back to the branch because their IT department personnel also sucks.

Very disappointed with T-Mobile. I have been a customer for over 10 years. I purchased the screen protector warranty for 2 iPhone 16 pro max and every time a screen protector is needed I have to go to several T-Mobile stores and they don’t have none then I have go to another cell phone carrier to purchase the screen protector spending more money that could have been applied to my T-Mobile bill, this is very unacceptable. I don’t recommend T-Mobile to nobody, not even my 95-year-old granddaughter. T-Mobile sucksssssssss.

I am VERY Disappointed in T-Mobile!!! Before I went out of the country, I confirmed if purchased their International plan for $50.00 I wouldn’t get Roaming charges. I did get charged Roaming!!! Now with a $700.00 Bill!!!! I don’t normally complain or write reviews. I have been with T-Mobile for over 10 years, I just pay my bill. BUT I am very disappointed!!!

Brand new customer. Bottom line their customer service is atrocious!!!! My bill should be $61 dollars and it’s $200. Back and forth with the SO CALLED customer service department and they keep feeding me a line of BS why it’s so high. I called and it’s even worse over the phone. I couldn’t understand a word they said and had to hang up. BACK TO AT&T I GO!!

My experience was wonderful, calling. I waited probably five minutes to get connected to this nice lady named Z. She helped me with my issue of my billing. She gave me a discount helping my bill. Because my bill was outrageous!!!! Give her ten stars if I could. Girly needs a raise!!! Everything was calm. Everything was dealt with in a professional manner. Very quick, one hundred percent recommend her to anyone else.

Multiple business lines and two cell phones with T-Mobile, phone service was fine. We chose to switch back to Comcast for multiple reasons. T-Mobile customer service is awful. They do not cancel when they say they will and they continue to charge. It's taken more than a year to cancel our services. We were issued a credit on one of our lines, T-Mobile continued to charge us on the canceled line and ate up most of the credit. More hours on the phone with customer service than I can count, had to visit local retail store twice, have been hung up on multiple times for no reason.

Worst service after they took over Sprint. Outsourced workers, negative treatment when T-Mobile makes errors. Liars when it comes to recorded phone calls and only care to make a penny. Getting charged for undisclosed things when you try to change to another company and no accountability taken by T-Mobile.

My experience with T-Mobile over the past five days has been a nightmare! This has been 5 days of hell. I will skip past the first 3 days where I spent 4 hours a day waiting to be seen, only to be told the phone I had already purchased was sold out, even though I got there the minute it opened, but by 3 pm, when it was my turn to be helped, they were sold out.

Was having trouble getting my Internet to work and a custom service rep named Jet helped me not only solve the problem but also made my day better. He is great employee and another reason I stay with T-Mobile. Thank you, Jet.

My experience is very bad, I tried to change from a company to T-Mobile, three weeks passed and I never had new cell phones, four weeks without cell phones or line and surprise they charged me a month of inactive use, 185 dollars and it was supposed to be 145 dollars for my service, I had to cancel. Thanks T-mobile but I will never have any deal with you again.

No choice but to give 1 star. Worst customer service I've dealt with. Send a last bill on 10/2/2025 then 10/3/2025 I receive a collections bill. This I believe was done due to canceling service. You never get to talk to anyone. Waited for calls. Answered to no one. Then sat on phone waiting. Finally had enough and paid as a guest. Service has to be bad if you wait an hour to speak with someone. Do not use this company.

I’m been in T-Mobile for 16y ears still using, I’m doing this review when you go to the store. Won’t get anymore help. Either way they will told, "Go to your account and you find all the info you need," or, "Oh did customer service send you in the store and we cannot help out, we have different store policy, the customer don’t know that we don’t do those in the store. Great. Thank you. Anything else I can help."

Opened 3 lines and ordered 3 new phones to accompany the switch from verizon. Each phone had massive issues with delivery. This is mainly an underlying issue with UPS BUT TMOBILE USES UPS AND ONCE THEY HAND OVER THE PHONES YOU ARE AT THEIR MERCY. Each phone I ordered had issues with delivery. You don't get the option to pre-sign and none of my phones were given the option to hold at carrier for pickup. I lost two full days of work to wait for a package that never came. Literally the est time frame was 10am - 3pm and it wasn't until 9pm that I was notified it would come tomorrow instead. That happened for EACH phone. I still haven't received the third. IN FACT I called UPS and their support said it's an issue with TMobile. So I call TMobile support and they said it's a UPS problem.

One year ago, we went to the T Mobile Hwy 78, Stone Mountain GA store. A salesman gave me an incredible deal and a free iPhone, when I was ready to sign, he said he had to leave but his friend would take care of closing the deal. We signed and when reviewing the contract, that they sent us following week everything was different. They charged us for the "free" phone. This is called the switch and run fraud. When I called to complain, the manager apologized and offer to receive the phone back, but I already had discarded the old one and had the new one was all set up. Be careful. Bait-and-switch tactic,

I needed to go to the store on Harrisburg Pike because my phone was acting crazy and guess what, Miss **, she got me all the way together. Thank you, Miss **, I appreciate the time you spent helping me today.

T-Mobile has the worst customer care service I've ever do had to deal with. They are frustrating. Their return phone system is horrible. They send you a package to return your phone in with a tracking number, yet when they can't find your device, they say they don't take tracking numbers. Then they charge you for the said phone and suspend your services until you pay the charges, which is a crazy amount, then they keep charging you for late charges for services you aren't using.

I cancelled my whole account in May. Switch to ** Half the amount a month. Love it. Starting getting a bill from T-Mobile 160$. They said I didn’t cancel my watch and iPad. What the hell. They blamed it on me. But the representative didn’t canceled it. Why would I keep my watch and iPad when my phone is switch. Do not go to T-Mobile. I have had the runaround. One representative said, "Sorry it is our fault. No charges." Got a new bill. The representative said there was no documentation. I was on the phone for a hour. Do not use T-Mobile. Customer service is awful. ** is great.

I hope to save people from this company. This is the absolute worst company I have ever been involved with. They will overpromise under deliver every time. They have left me on the phone for hours trying to solve problems and just creating more problems so that I have to spend many more hours on the phone.

It's been over 7 days and I still don't have no internet. I have kids that are homeschool. We have to go to another place to be able to do our schooling. T-Mobile's cost me more money than it's worth especially when I want the phone to connect with my car. Disconnected T-Mobile. It doesn't work and now this 7 days without no internet is really hurting us. Even though they gave us a credit it still don't make up for this month what I needed to do for.

Due to the government shutdown in September 2025, I contacted my phone service provider to request a payment extension. As an active duty soldier, there’s no guarantee of receiving pay this month, and I wanted to take proactive steps to avoid financial hardship. Unfortunately, I was informed that no update had been issued to allow extensions for military members. This response was disappointing, especially considering my service to the country. In contrast, my car loan provider approved my extension request without hesitation, recognizing the unique challenges faced by service members during a shutdown. T-Mobile’s refusal to offer similar support has made me reconsider continuing my phone plan with them. It’s disheartening to feel unsupported during a time of need, especially when a simple request for flexibility could make a significant difference.

I was a T-Mobile customer for many years. Then I switched to Verizon for three years because my parents were in and out of the hospital and T mobile was really bad about dropping calls in a building. In August of 2025 I went into a T Mobile store in Spring Texas to ask about their home internet. I was told if I were a T Mobile customer it would only cost me 35.00 dollars a month vs 65.00 for non customers. I had been thinking about switching back anyway. At the time they were offering up to 800.00 dollars per line to switch from another carrier to help pay off your phones. I have two lines and I was told they both qualified for 667.00 each if I switched. So I made the switch, when I asked if their coverage had gotten any better the rep showed me a map of the U.S. and it looked like T Mobile was everywhere. What he didn't tell me is if you live in the country the coverage is very spotty to none.

On the phone with customer service to pull the plug, cancel services, and move to another provider. I signed up for their "great service" only to find out that the area where I live does not have a reliable tower. SOS instead of barlines, ALL THE TIME. Yet, they are charging me full price after promising the discount. I just received a text stating that my discount has been canceled, and I have been unenrolled. What a scam! Stay away from T-Mobile.

Updated on 11/07/2025: Comes the following bill nope they didn't credited me back. They charge me 78 which is crazy that I suppose to paying 68 5 year price lock and charge me for paramount when they said it's on them like wtd is going on with the company. Get your shiț together especially your tech area. Need better training cause they don't know what they are doing.

Even though I have auto pay through my debit card and all of my other bills are also paid automatically (my payments are always paid on time and my credit rating is over 850!), TWICE T-Mobile suspended my service twice and I incurred re-connection charges and late fees. T-Mobile was unable to give a reason why my service was suspended or why the auto payment was not processed! I hate having to find another provider because I like the wireless router that does not require connection to a phone or internet line.

I've been a customer since 2002. I finally pulled the trigger and ordered 2 new iPhone 17s. It's been almost 3 weeks and I still have not received them. I am not home during the day during the week and they shipped them UPS. I have called them several times to let them know they will never be delivered and ask for another means of assistance because no one is there to sign for them. They tell me I have to sign up with UPS My Choice and figure it out with them. All I get from UPS is, "We attempted to deliver," but when we check our cameras for the attempted delivery time no one has even been to the door or left a note but twice. At this time I have zero customer service and I mean ZERO and 2 phones running around town with no way to retrieve them. Searching for a new carrier after 23 years. Worst purchase experience I have ever encountered. I can't wait for the refund debacle.

I have been with T-Mobile for almost 3 years, I went in to add a third line to my account and the bill was going to be outrageously high so I ended up going to another company and getting the 3 lines for like half of what T-Mobile was. I had decided to just go with a new number on all 3 phones. A couple of days later, I called to cancel my service, this was about 4 days after I had paid my bill, I asked them to cancel my service and since I had just paid my bill, to please credit my account towards one of my phones that I still owed $80. They said ok.

I've been without service for 4 days and nobody can tell me why. Looking for a new provider. Made more than 1 call to T-Mobile over the past 4 days. First call I was told they would credit the account but now that it's been so many days, they say they won't? What is that crap?

I should have done some research before switching to T-mobile but here I am. Trusting all the lies on their commercials. Not only they are not clear/transparent on how much the bill is really going to be, it’s also the worst network, you could be passing under a tree and lost signal. Places i that used to have signal now are impossible to connect. I switched a couple months ago and I already regretted it. I can’t no longer use my phone the way I used. I have limited access now.

Been at T-mobile for 6 years. I switched because of multiple price increases in a short amount of time. The cancellation of my plan happened to be on the third day of a billing cycle. The representative I had on the phone told me I would receive a PARTIAL bill, so I decided to cancel that day. Turns out I was charged the full monthly bill of $170 for three days of service. Called T-Mobile once I received the full bill and was told there are no partial bills. Bad customer service. Giving out false information. Phone and internet service itself was fine. I live in an urban area.

I’ve been trying to get a refund from T-Mobile for my prepaid phone for months with no success. A T-Mobile representative told me I needed to add $100 to refill, which I didn’t know — I could have just added $50 instead. My prepaid balance went from $1000 down to $800 without explanation. I do not want a refill card or credit — I just want my money refunded to my original payment method. I want to keep my phone, but I don’t want the plan to continue until the refund is processed. My money has been sitting in the account unused. I plan to continue paying $50 monthly, but I would like the option to end the plan anytime. I’ve called multiple times, but customer service has not resolved the issue. This has been very frustrating and disappointing. T-Mobile needs to make its prepaid refund process much clearer and more helpful.

I would avoid T-Mobile, they sell you watches and other products avoid at all costs, they don't tell you everything and expect you to read every line of the forms you sign on the phone while they are talking to you. The price almost doubled on the second bill.

Well I just wrote a review and now it's erased. How is that happening. T-Mobile works with liars the customer service agents are liars. They lie right to your face over the phone while it's being recorded. And because of that I will be looking for another mobile service provider. You're not going to lie to me and it's being recorded. I guess you think you're the only mobile company around huh. I said bye to Sprint, I said bye to Verizon and I will say bye to T-Mobile. Don't lie to me and then think I'm going to still stay a part of your T-Mobile family. Where is your loyalty at with the customers are with your lying customer service agents.

Never thought a salesperson would just flat out lie to me. Then another would fail to mention a 50 dollar charge that thankfully has since been removed. But nothing is being done about the promotional offer I signed up for and instead now I'm on the hook for 800 dollars. I stayed on the phone for hours trying to figure out what happened. Because I couldn't believe the salesperson just flat out lied. I even asked for a breakdown of my monthly bill before signing a contract. The whole thing was lies.

Today I went to see about getting a new phone and have prepaid cellphone to get a better phone and the ** girl with long hair was being disrespectful when I was asking questions about the sale from T-Mobile and customer service said to go to the store and get the phone you want on the prepaid account. She was laughing and walked away talking about me to the ** lady and the ** guy with curly hair and tell him, "I got her ass now." I ask to speak with a mgr about what she did to me and told me to go to Walmart and, "Get a phone through them not us." Warrenton road Fredericksburg VA 22406. I was not the only one either.

Beware of false advertising and misleading advertising. Salespeople do not tell you all the information you should know when you set up a new account. We set up direct deposit, and when we were in Europe, our service was stopped. We were told that we had not paid our bill, despite our account showing a direct deposit. We had to stop our vacation and attend to our phone bill.

Terrible customer service in person and online, both when purchasing and canceling. The customer service representative can't understand what you want and acts unkindly. I asked to cancel only my home internet connection, and she canceled my cell phone line as well. Lack of competence and understanding.

They have the worst customer service I have ever dealt with. I cancelled my service in May yet they continued to charge for the watches. Every month for the four months they continued to charge me. Every month I called and they said they would fix it. Four months later they finally cancelled the watches. Then send me a notice that I still owe them money and need to pay immediately or it will be turned over to collections. In another review they called them thieves, that is an accurate representation.

Probably the worst customer service I've ever experienced. I have an Apple Watch that no one wears and I wanted to pay the balance on the account and close the account. When I call customer service, they ask for a PIN, which I don't have. They told me to go to the store. They said there is no other way to verify my account. I have the bill in front of me with my account number and the number on the Apple watch. Made 3 different calls. Still not resolved. I will never work with this company again. I do not recommend T Mobile. ATT and Verizon are bad too, but preferable to this badly run company.

Worst company ever. They didn’t like that I switched phone carrier in order to save over $150 monthly. So when I left they overcharged me for leaving and continue to raise the amount owed due to “fees”. I called them to clarify my bill so I could pay it, but they couldn’t pull it up. I was sent to a store for clarification. Literally they didn’t not want me switch carriers. They made it very difficult. Also, overcharging.

We recently discovered that our 81 year-old aunt stopped into our local T-Mobile store and was sold $250 Powerbeads Pro 2, stereo earbuds, and two power adapters. When we went to the local store to return the products, because it was beyond 90 days, and even though the products were still unopened, they wouldn’t accept a return. We were advised to call the customer care service, which we did. They also refused to accept the products for a return. It’s a shame that somebody wanted to earn commission money off of an elderly woman that had no need for these products. If you have a solution, **.

Let me tell you about the T-Mobile. That is near me, my sales rep junior and the manager Walter, they are phenomenal. They helped me get my transferred over. To help me get my wife I set up. They are phenomenal. They deserve a 10 out of 10 but man even better. They're amazing. They help me get my phone set up. They did not let me leave the store without having phone service. They are amazing. I recommend these people to anybody who wants any info. Get at me but they are phenomenal. People junior and the assistant manager. They are amazing.

When I switched from AT&T was told that I was going to receive a $200 prepaid gift card. Come to find out that promotion ended a month before, so the salesman didn’t know what he was talking about. To me, that’s fraud, just so you can switch over and get credit for the sale. He pretty much lied and now nothing is being received. I would have stayed with ATT in that case, plus T-Mobile service is spotty and doesn’t - work when needed. I should have stayed with ATT the service was much better.

🚨 Warning about T-Mobile 🚨 Watch out, people! T-Mobile adds charges and even extra lines to accounts without consent. I was billed for 18 months for two lines I never requested. When I raised the issue, customer service was rude, unprofessional, and blamed me instead of taking responsibility. They refused to issue credits for their mistake. This is fraud and terrible customer service—protect yourself and double-check your bills!

T-Mobile has the worst customer service that I have ever encountered in my life. I’m begging you please do not do business with them ever. I wanted to get a modem from there to see if I could get local channels. I couldn’t, so I returned the modem within a few days. They sent me bill after bill after bill, but I NEVER had service from them. The 3 employees whom I returned the modem to, called corporate and they told corporate that I returned it to the local store. The company told me, and their employees at the store that I had to pay $83.33 on September 02, 2025. Corporate told me to just send them a check for that amount, and that they would turn around and send me a check for the same amount that I sent them. Crazy, huh. I learned rather quickly that they are the biggest liars on earth!!!

PLEASE do not believe the commercials! Do not get suckered into any contracts, deals, or connections with this company. Despite the funny and attractive publicity, this company uses unethical business practices. I signed up, waited for the equipment for three weeks, got billed in less than two days with no equipment. After getting a bill with a due date (which was before receiving the equipment), I decided...Hmmm....I don't like the way T-Mobile is choosing to conduct their business. I waited for the equipment to arrive and I immediately returned the unopened package to a T-Mobile store and said, "I don't want this service." The equipment was logged in as a return with completely unused service and I got my receipt from the store representative. Within a week, I start receiving bills threatening me to pay for my service.

I started a new phone and internet plan with T-Mobile recently. The salesman on the phone sold me two new iPhones and the home internet. Once he put in all the promotions and my 55plus discounts and rebate info we agreed to the monthy payment to be $152.00 per month. KC, my salesman, assured me that is would be delivered 2 day air because I was leaving in 3 days and I had to be home to sign for the delivery. I didn't receive the package for 6 days. Two weeks later I get a notice that my bill was due which was $230.00 dollars, $78.00 more than I was told.

We went to the store #3431 and was received by employees Junior and Walter. They were helpful and willing to go the extra mile to assist us. Excellent customer service and professionalism. Thanks T-Mobile!

I would not recommend this company at all. THEY ARE INCOMPETENT. We ordered Samsung Galaxy fold 6 on 7/24/25 but when we printed out the paperwork, it said they ordered the flips. We didn't want the flips, the phones were not delivered to us yet, so we called T-Mobile to advise that the wrong phones were ordered. We then also contacted UPS to send the shipment back to Tmobile because they were the wrong phones.

Service is below average and billing omg, we were sold on a plan that was 45 a month. We've never paid 45 a month is always near twice that. If you happen to be late you're left owing an additional 50 dollars on top of the ridiculous bill. Will never recommend and when this contract is over will never use again

They'll pay for others to move to T-Mobile but do nothing for their current customers. As a current customer of 9 years I was told, "Too bad. Nothing can be done." when my phone broke. But they'll pay up to $800 per line to get a new person to move to T-Mobile.

Joining T-Mobile is the worse decision I have ever made, I had Metro by PCS for over 6 years and never had issues with them. I got a text from T-Mobile that I qualify for a free phone since I have been a loyal customer with Metro, I went to the store and signed up. It’s been 3 months and this has been terrible, my bills keep going up each month and they can’t give me a good reason why. When I joined I was told my bills for my home internet plus phone would be 115 but since then it has gone up to 170 and I can’t tell you why. They might have got me but I’m doing this to save the next person, DO NOT SIGN UP FOR T-MOBILE, I repeat DO NOT SIGN UP FOR T-MOBILE. You will regret it, Google T-Mobile and you will see they are losing tons of customers. Little wonder why.

Zero stars.. Customer service agents are rude. They told me, "I know how you are feeling, it's your feeling and you are going through a lot." How does a customer agent act like they are a therapist. Agents are not trained correctly to be in customer service. Jimmy-** was rude, transferred me without telling me, laughing while I was speaking and telling me, I'm rude and I'm not listening. Jimmy kept arguing back and the only thing I was asking was to cancel my internet and after requesting for a manager. Jimmy stated there are no managers and laughed. I should go to a store. I would not recommend anyone for T-Mobile after experiencing a trouble customer service experience.

I ordered a phone from T-Mobile. They told me when I ordered it that it would be $40 more than what I was paying which would be $160. I had to phone less than 2 weeks. He sent me a bill for $350. I sent everything back. Now they're telling me I still owe $250. T-Mobile will cheat you in a minute. I wouldn't go to T-Mobile if they paid me. I'm 71 years old and I have Parkinson and disease and I felt that they cheated me because I'm senior citizen. Please help put a stop to this. William **. I would not go to T-Mobile if I was you.

Omg what can I say. First I can’t understand these reps, they speak too fast and in groups which are extremely loud. They lie to customers all the time, they promise things and it never happens. They call before 8 am and demand to know why you have them a bad survey! Their service is horrible and is overpriced. Reps don’t know how to port over numbers. They have zero respect for US Americans and when you ask to speak to a American manager you get a overseas supervisor.

I just got my service interrupted finding that my bill had another number with a modem that I don't have after I had customer service had it removed. The extra number is still on my invoice and if they think I'm going to pay an extra 65 dollars they got another thing coming and their Internet ain't as great either. CenturyLink is better than these guys.

If I could give -100 I would! Lying, deceptive practices! T-Mobile lied on area coverage, stating towers covered Rural area when 1 bar, if lucky, by standing by wall, to free $350 gift cards... that never came in as promised on phone from overseas, to satellite coverage that failed and never worked, to guaranteed internet coverage that failed at best 1/2 bar by wall, to free iPad usage for wifi. Representative kept account going after cancelling! All deceptive practices to rack up a 750.00 bill. Be Aware of their shady lies and promises!!! Contacting Lawyer, F.C.C.

Today I switched my mobile / 3 lines to Verizon and this is why... 2 weeks ago I purchased a phone to replace a phone a family member accidentally broke, I bought it at a local retailer because it offers the benefits of replacing and repairing certain items you purchase from them and the price pays for itself if I have to replace the phone, I proceeded to take the phone to a T Mobile store to have it activated at the time I done this I had been with the carrier 9 years and a month, during that time I have given T Mobile a "Lot" of Grace...

Yeah do not get T-Mobile Fiber Internet. Their customer service is terrible and they are liars. Also the $300 dollar promotion they offer for new customers apparently does not exist. A few weeks ago we experienced a power outage. When the lights came back the Internet did not. I was on the phone for 2 hours with them trying to fix the modem. They couldn't troubleshoot it on their end so they said they would send a technician out the next day between 8 and 10. No one comes so I call them back to see what the hold up is and they say they didn't put a request in for a technician. And also technicians don't work on Sunday. But the customer service rep I spoke with assured me it would be fixed the next day.

Prices keep going up, charges for faulty equipment. I have been receiving unexpected fees, and struggling to get credits or correct billing issues. Customer service has not been any help and have been left on hold for hours. Mandatory app keeps freezing up and is as worthless as their overall service.

I recently joined T-Mobile and was eligible was the keep and switch promotions. T-Mobile never follow through on nothing they promise. I highly recommend taking phone service to anybody but this company.

I recently changed carriers from AT&T to T-Mobile and I’m regretting it now, this service sucks bad!! I get 1 measly bar where I live takes forever to load anything if it even loads at all. I’ve had it for about a month and I hate it! I don’t even get service where I work. I have to use WiFi and that’s sucks to!! Does anyone know a better carrier than either TMobile or AT&T??

I tried the internet. It was ok but it did not handle the entire house's bandwidth well. I have been with their cell service for just about 18 months and suddenly now; despite opening the account at the store with my military veteran status ID, they are now asking me to upload further information to some useless website that seems to keep asking for a PIN, a password and the account number too. It is a matrix to get into their system. I only have a few more months on the contract and I am already looking to leave after the prior problem I had with cancelling the internet and trying to fix that billing issue. I tried emailing them my veteran driver's license picture. Somehow that does not seem to meet their requirements either. The average 1.4 star for their service summarizes their business practices but with another 1 star review that will slowly decline as well.

Never Switch to T-Mobile. Their customer care unit sinks. They don't help in any way, but they will promise you things and then hook you in and you do not get what was offered to you. I was told if I transferred to T-Mobile from Metro I would get 4 free Samsung S25' and iPhone 15 (I would make payments on). They lied I received 2 S25's in mail and when I went to get the other phones like they told me many times that I would get I didn't get them. Also, they try to get a payment from me for a month, and I didn't even have the devices. They are not a trusting company for sure. Do not transfer to them and if you can get away from them do it. I would give them 1 10 stars if I could.

This company is a scam. DO NOT use them. Take your chance with any other company except T-MOBILE. If you don’t believe me just do your own research and read the reviews. It all in front your eyes. They scammed me and lock my number to T-Mobile.

First off, their reps misrepresent everything either intentionally or by leaving certain information out or they simply aren’t trained and they just make things up if they don’t know the answer rather than just saying “hold on a second, let me check”. Pair that with the fact that if you try to get correct information by calling the 800 number you are talking to somebody in the Philippines with a 30% English capability and pulling your hair out after a 40 minute wait. Add a sprinkle of worsening coverage where you will get more missed or dropped calls in areas that you used to receive signal.

I hate to even give one star. I had T-Mobile for a couple years, during that time the internet service started OK, but was in and out after 6 months, sometimes just dropping off completely in the middle of a TV program! Talked with technicians a lot. Then after paying off my first phone, I upgraded to a Motorola Razr which had "short code" problems that were T-Mobile's issue - so internet banking was impossible. They offered me the same phone at the store, but the techs couldn't fix the first one! Then I switched carriers and they charge me for the remaining bill cycle - after I just paid for a new phone. NO REFUND. My advice - DON'T do T-Mobile!! This b-zillion $$$ corporation will ROB YOU.

Worst Internet provider I have ever used, I am doing an exchange year in the USA and Tmobile has me thinking that it is illegal over here to connect to the internet, save yourself money and pain and do not use t mobile.

Been with them for years. Go in for a promo, sorry you have to pay taxes, which I get, but you will have to pay a pro rated fee. Since your billing cycle hasn’t ended. What kinda crap is that? They should help out dedicated customers.

I stayed on the phone for nearly an hour brushing out the detail of my upgrade which I was guaranteed a monthly price that I question the representative at least six times concerning this price. Her name was Erica and we spoke on the 27th of September at around six o'clock in the evening to concern my new rate plan. I called less than 24 hours later and T-mobile is talking about guaranteeing me that guaranteed rate plan for only two months when I told that was going to be my new rate plan for at least two years.

Does not work in West Newnan. Horrible service. Do not use this for any reason. Bad reception or zero. Help is nonexistent. Customer service is a joke. This company should be bought out or go away. Horrendous service.

I called T-Mobile because I needed to upgrade my husband‘s phone. While on the call I told my customer service rep which her name was Liz that I just ordered a new iPhone and that I was told I couldn’t trade my current iPhone in because I had cracks on the back. She told me that as long as the phone did not have cracks on the screen and the water damage that I actually could trade the phone in so she went above and beyond and waited on hold for several minutes to speak to someone in the care team and then they even got a supervisor. I also spoke to Rowshila and April who are absolutely lovely. All of these ladies just went above and beyond to try and help me. I really appreciate all of their help.

If I could give zero stars I would. I canceled my service and they continued charging me and refused to refund me my money. Cricket gets way better service and way cheaper. I will never go back to T-Mobile or recommend it for anyone.

I have US Cellular. It was great service. No dropped calls, good signal nearly everywhere. Ever since they were bought by T-Mobile, I have crap service, dropped calls, can't connect in certain places. Most notably my work. I am seriously contemplated going to Verizon. Because this signal sucks balls.

We recently visited the T-Mobile kiosk inside Costco to change our cell phone plan, and I can't speak highly enough of the service we received from Kayleigh **. She was incredibly patient, friendly, and professional throughout the entire process. What truly sets Kay apart is her consistent, wonderful attitude. We shop at Costco frequently, and every single time we see her, she greets us with a smile and asks, "How can I help?" She remembers us and makes us feel valued. Because of Kay's expertise and genuine care for customers, we are now on a perfect plan for our needs. She is a huge asset to the T- Mobile team and reason we will continue to be loyal customers. If you're at Costco and need wireless services, I highly recommend asking for Kay!

Is it reasonable for T-Mobile to charge customers a fee of $5.00 to pay their phone bills in-store with cash, while offering a $5.00 discount for setting up automatic payments using a debit card, effectively incentivizing customers to use debit cards over cash, to the point where one wonders if it would be more efficient to close physical stores and have customers manage their accounts and troubleshoot issues directly online or over the phone?

I got T-Mobile service in 2023 when Verizon had some issues. But sounds like a good idea to move over. When T-Mobile says, "Come over with an unlocked phone. And we will pay up to 800 dollars for your device and bill." Well never seen that deal. But. Here lately I went to the new 5g home internet [white tower] and it sucks. I lose internet all the time. I had no issues before with the (black 4g tower). I can't even get some of my devices to connect to it. My BIG problem now is that the internet doesn't work for hours at a time every night. I try to call but I get is, "You have reached us after hours". Says 24/7 support. I am over a looking at cheaper BETTER service.

I've only been with them less than a month and they tried to rob me almost $300. We got some of that taken a care of then we agreed for three phones of under $120 a month. The first bill ended up 155 so I have to dispute it and customer service is very knowledgeable and can't help you for nothing, so I now have to go back to another cellular provider.

I have been with T-Mobile for 8 years. Customer service was always great. My phone and my husband's phone are on the same plan. I take care of that every month. I never miss a payment and I used to be very satisfied. Today I went in to trade in my one generation old Galaxy Ultra to the newest generation and they told me that I would not have a monthly payment. I would be getting the phone for free which sounded a little too good to be true. So then I find out that I would have to give them $619 as a down payment on a $1,300 phone.

Lana is a T-Mobile professional based in Queens, specifically Northern Blvd in Bayside. She is knowledgeable, patient, and so helpful. She unscrambled the issues created by the initial T-Mobile retail store. We drove 2 hours to receive her help. With every minute of that trip. She resolved issues with care and precision. Thank you Lana!!

I hate T-Mobile with a passion. Their communication sucks. If you miss a payment they won't tell you. They'll let you miss it so you have to pay their stupid reactivation fee. Also, when you have to get a new phone, they'll charge you a stupid "upgrade fee". T-Mobile is a greedy company who only cares about money. They don't care about their customers or employees at all. My monthly payment is $80 and I forgot to pay. Literally 2 days after missing it they deactivated my service and charges me +$30 to reactivate it, completely unnecessary. Just them wanting more money. Money Money money, that's all they care about.

Would not even give it one star. I was with Sprint since 2002, which then turned into T-Mobile. They charged my card several times, I had to dispute it with my bank because their customer service is HORRIBLE and they would not fix their mistake!!

Started T-Mobile four years ago, was a 5 then, is now 1-Star or less. In August they couldn't transact our Autopay, seven other companies had no issue doing so. We called our bank - no issues there. We called TMobile and they reversed the charge they assessed on us (seems like it was their issue).

I need help with my phone, and there is a 30 minute wait and every time I hit 1 for a call back it just keeps me on hold. I need my phone for work, this is literally costing me thousands of dollars bc of it this week!!!!

I was a customer of Metro for many years. So I visited their store to discuss an upgrade. The rep informed me I was eligible for a free phone and only needed to pay shipping fee and would now be a T Mobile customer. The phone arrived and I had problems with not receiving text messages and constant ads. I went to T Mobile several times regarding this issue and they basically said I had a bad phone. Now I get a bill after two months stating I owe $640 for the phone that I was told was FREE. Very bad service from in store rep....giving misleading and untrue selling practices.

After 17 years with T-Mobile, I finally decided to switch phone companies. I had two lines with them, and one of my phones was a trade-in. I paid the taxes at the time, and the trade-in value was applied to a Moto G 2025 worth $167.00, which had no balance remaining on my T-Mobile account. However, when I decided to switch companies, T-Mobile revoked my trade-in. They are now saying I owe $160.00 for the phone and are refusing to give me credit for the brand-new device I traded in. In other words, they took my phone and are still charging me for one that was already paid off. On top of that, they locked my phone. After 17 years as a loyal customer, this is the treatment I received. T-Mobile’s customer service showed no concern, only interest in signing up new accounts. At the end of the day, customers are not truly valued.

What I didn't like was that I made a payment arrangement and set it up and hour later saying I owe the amount...What's the point of making an arrangement if you're asking for it in full...When I had an arrangement for the 5 and 20th of October...Paid it in full getting away from the mobile smdh

Very shady business practices. The whole reason I left Verizon after 20+ years is because I was paying top tier for 4g. T-Mobile was offering faster coverage for what I was told and believed to be faster\better coverage for cheaper. I was told, and have proof, if was going to be $50 dollars and month per line for the beyond plus plan. I get my first bill and it actually $90 per line. That's $80 more per month. Because I thought it was going to be $80 cheaper per month I ended adding 2 watch lines which was suppose to be about the same as my Verizon without the watch lines. But now I'm paying nearly 70 more per month than verizon, $356, which now I am stuck with. When I go to the store, with proof of what I was told they said, nothing we can do about it.

I would definitely give a zero star review if I could. I absolutely regret switching to T-Mobile 2 years ago. I switched our family from Metro PCS whom we'd had for many years, bc we all needed new devices and it would have been too expensive to buy them outright, as Metro doesn't (or didn't) offer payment plans. Because Metro is owned by T-Mobile, I figured T-Mobile would be just as good. It's not at all. The bills are not consistent and are so hard to understand that you really have no idea what you're actually paying for.

Call sales marketing and bought new phones. Sales marketing and representative her name is Alexis. She was very, very helpful and patient and very knowledgeable. She make my day very understandable. If customer getting confused she correct without getting mad. She’s excellent for T-Mobile employee. If every employee like her will be successful business, thank you again Alexis and wish you the best,

My bill has never been accurate since day one. I never would’ve switched providers if I wasn’t lied to you and told that they could save me money. After the second bill came out I called to inquire about why my rate was higher than I was told. They assured me they were going to adjust it and I would see it on my next bill. That never happened. I called back. Once again was told that they adjusted it and that also never happened. I keep getting one excuse after another. Do not believe the prices that they tell you. They tell you whatever you want to get you to sign up.

The customer service is horrendous! After informing me that my return shipping label for my exchange phones would be in the box with the new phones, it wasn't in there. It then took over a half hour for them to generate a shipping label and packing slip over the phone and email me with it. The packing slip only reflected that I am only returning one phone.

I have an iPhone 16 I bought from this company. The phone was left in Texas while I was live in Colorado so I had to have it shipped back to me and I marked it last in the meantime. When I got the phone back it no longer had an eSIM. After dealing with customer service for eight hours. This phone still has no service.

Alexa does not work. I got passed around like a doll from tech support. "We will send you a message through your gateway" doesn't work, "do you have a password" noo other than the one for the next work.... "Sorry we can't help you," useless...

T-Mobile has become the most worst mobile phone company ever. My phone battery went out on a iPhone 11. They told me to take it to Assurant which is their warranty place. I take the phone there. Assurant say, "Oh your battery is bad. Just send your phone to T-Mobile and they will send you a replacement. Yes you have a small hair line crack but that’s not why your phone isn’t working and they will except that."

I just bought a new phone, 3 weeks later the screen failed. I work construction and this phone was extra sensitive. I went to the T Mobile store and they helped me with a warranty replacement. I waited 2 full weeks to find out it was on back order. Another 10 days goes by and I called. I was on hold 3 separate time for more than an hour each time. Twice after an hour of waiting I was disconnected from the call. Finally I was able to get a representative on the phone. They told me I have to go to the store where they helped me with the warranty. The woman who helped me could no locate the phone order. Now I have to pay to have a new phone. How long will this take?! T mobile has horrible customer service and has no answers.

Service was shut off at 10pm last night without warning. T-Mobile is shutting down people's service several days (4 in my case, 2 days after I spoke with Judith, in customer service, who assured me my service would not be cut off until I was 30 days delinquent), before the 30 day delinquent mark, then only allowing people to make a payment fee free through their automated system that includes a $20 per line reconnect fee. If you want to speak with someone and remove the excessive, fraudulent fees first - never mind that T-Mobile has deliberately shut you off early to extort the money from you sooner - you must pay a $10 fee just to speak with an actual person. I'm sure I'm not the only one they've pulled this on, so I'll probably put up a web page in a couple months for a class action RICO.

T Mobile promise you is all kind of rewards, especially if you refer people. But they always have an excuse. Why your referral is no good shame on t mobile? Their customer service sucks. They never get back to you. And they never do what they say they're gonna do. And then if you chat with them, they just cut you off and never finish answering you

T-Mobile "super" store, 1535 B'Way, NYC. Today Sept 24, 2025, I attempted to reach by phone to ask exact address. Response "mailbox full." I called another TMobile store location and got the exact address of the "super" store. I walked into the store. Did anyone greet me? No. Did anyone ask if I needed assistance? No. I walked around the store. Did anyone acknowledge me? No. Was the store full of customers? No. Was it full of employees on their phones? Yes. I asked for the Pixel section. Answer, "It's over there." I walked over to the section. I stood. Did anyone attempt to engage me in conversation? No. I walked out. I've been with TMobile 20+ years. With customer service of this caliber, perhaps, it's time I chose another provider.

I am a T mobile customer for 7 years. Very happy with overall service and connections. Cristal on Tuckerton store in Town Lake Cypress is horrible. The worst customer service ever. Lazy and very unprofessional. She hates her job. I left and went to best buy to get a unlock Motorola g edge power 2025. She dismisses all the perks and offers you sent over at the app. Very poor service and unprofessional.

I’ve been with T-Mobile for eight long aggravating years. My six security code never ever works, my calls go to voicemail 75% of the time, their TLife is complete garbage and contains no information that you need. I’m switching to another carrier and was told by TMobile that my account has not been authenticated, and I need to go to the store in order to get my transfer pen to transfer all four of my cell phones. Their customer service representatives are all from India, and you could hardly understand them and they are not helpful at all. Worst cell phone company! Stay away, their service is awful!!!

T-Mobile offers us Hulu for free through our mobile account. This is illusory as the signup process does not work. You must first create an account with My Disney. But My Disney already says they have an account with my email and my wife's email. But the passwords we have do not work and the password reset feature does NOT send an email as it says it will. So you are effectively prevented from actually using the free Hulu account.

Horrible. When I first joined the service was rough at best. Low wages drive in a workforce of laisse faire employees who don't care who you are and what you have been through. I will never recommend this company. My cell was stolen at a concert. due to a financial situation I was unable to add insurance to my device... ok so NOT expecting a new "complementary" device. I contacted T-Mobile as a loyal customer. Never have I had my cell shut off etc. They explained that I would qualify for an upgrade if I brought in a used device and would be credited on my plan. I dug around for an old cell phone and found a nice 2023 galaxy used 3 months before switching carriers. I brought it over. I waited 30 minutes at least to be waited on and really even acknowledged.

Alexander, Susan. The T-Mobile in Lawrenceville on route one was excellent to address my needs to concerns when I came into the store. Ethan manager was helpful, knowledgeable, and very professional. I also spoke with Customer Service, Queria, Customer Service and she was equally helpful as well I would highly recommend the store for any of your Mobile needs. They are friendly, professional, knowledgeable, and I have nothing but good things to say about them. Susan Alexander, Princeton, New Jersey.

Purse, wallet and card stolen in May. DL was used to add four lines to my existing account. 5 MONTHS LATER AND THEY WON'T RESOLVE THIS FRAUD. I’ve supplied police reports as requested and they tell me it’s authorized in store. Every time I contact them nothing is resolved. I’ve been with this company 9 years and I’m being told my fraud is not fraud.

T-Mobile's customer service is awful now. In the years I've had the service I noticed an increase in barriers to receiving real help. With what they charge, I would expect customer appreciation. Check around before signing up. I'll be dropping them soon.

We turned to T-Mobile last year. From the beginning we had to call several times to get the prices we were promised. Recently we decided to add “unlimited Wi-Fi" for a guaranteed rate of $35/month for five yrs. Just got the updated bill. Not only did the cost of phone service go up $30+ a month, the Wi-Fi is $65. After hours on the phone, we were told unlimited Wi-Fi is not available in our area but limited Wi-Fi is more. If T Mobile cannot follow thru with what they advertise, have the courtesy to tell us upfront. They did issue a refund on phone service but we should have gotten what we were promised in the first place. Bait and switch!!!

"Free phone and Line" cost me over $300 altogether. Getting the runaround about unlocking the phone I BOUGHT and PAID for. Do NOT trust them AT ALL. The customer service was horrible, and they lie in order to trap you into paying more.

Ok I went off advertisement.. so a responsible price for internet.. OMG why did I call. Of course that’s how they lure you in.. Lady gave me 2 more upgraded IPhone with wrong gb. I saw it in written. Too late. Was already shipped so I was told it was only ten minutes later. I called back. Said, "No. Don’t want that. I have 256 now why would I want 128." Supervisor 1 said will call me back the next day to resolved. Of course he never did.. I called back. Got another rep. Said just go to T-Mobile next day. Return it and get the ones I wanted.. Ok easier said then done. I went the corporate T-Mobile Oakland park in Lauderhill. Said no. I have call them get a return label and shipped back myself or pay $75 shipping fee with them. Ok now I'm irritated 😠. Ok I spoke someone again. He did emailed me return label.. That’s why I gave it a 2 star.

I want speak about my experience with T-Mobile around 5 to 6 months ago. I went to T-Mobile store on Plaza Bonita Mall in San Diego and the guy Rico or Ricardo offer me a business account. So it’s gonna be $10 per line for the 10 lines I got and $35 per Internet. I get to so total will be $170. He tell me maybe there is a Taxes $180 or $185 but actually I started even very high bill every month. Last bill was $341. I paid yesterday. I canceled all my my phones lines and I went to AT&T plus I call T-Mobile couple times through customer service. Always they promise the bill will be right and is not. So please don’t trust this company. It’s horrible. They lie to you. Not honest. So I promised myself to give that review because they really make me mad. I paid so much for this company and if there is below one star, I will give them.

Horrible service. Terrible actually. T-Mobile legitly robs people by fees. If I can switch I would have been left! Why would Sprint ever merge with this BS is beyond me. I'm legit spending a mortgage or rent on a T-Mobile bill. I legit have to pay T-Mobile two $300 every single week and just me struggling to pay that bill and certainly having compassion and setting them by me. As a customer within 10 years with T-Mobile you know you paid 200 and then they still cut my phone off and then charge me an additional $60 fee for restore my account like this is crazy.

Warning! Do not use Tmobile as your cell phone service provider! After 7 months with t-mobile, with the worst possible customer service imaginable, I decided to change service providers. The changeover was quick and easy for my new service provider but t-mobile decided to hold me hostage and not release my phone to my new service provider. It has now been 4 days and I still have no phone service. I have lost so much business, so many opportunities because this disgusting company decided to hold my phone from being transferred to my new provider out of spite because I no longer wanted to be under contract with them.

We just started with them. We was told that both lines together would be 135.00 a month. We just got our bill today for 151.00. We was told that Netflix was added on our account on them. I tried setting it up and got informed that it will cost us extra to sign up. They made promises about our account to get us to sign up and are not keeping them. They want my payment on the 12th of next month. That is not 30 days from start date.

2161 Pleasant Hill Rd #101, Duluth, GA 30096. I've been on the customer service hold for 1hr 29mins and counting. People in the store are pathetic. Don't know anything. I've brought on myself to activate my phone, promise I will leave Tmobile after 15 yrs.

T-Mobile is very unethical as my phone bill would be over $300 one month then drop to $270 and this has gone on for some time, also they were charging me $18 a month for Netflix when it was free with my plan and the last straw was when they were charging me for a phone they said was a free promotion also I was with them for over 10 years with an excellent payment history and would not recommend anyone use T-Mobile and if you do watch your bill closely.

I have been customer since 2005. I had two phones one broke. So I put two numbers on my flip phone. I was paying for 2 services for about 45 months when I realized the other line did not work. All the calls went to voicemail. So I had to give out my personal phone to the people I worked with. Which means I have to get another personal phone. I called to straighten this out. I asked for a refund. They said "they could not do it." I asked to speak with a supervisor. He gets on the phone and proceeds to tell me how to fix it. I said stop hold on and he hung up. I received a bill for 127 when I was only paying 90 something for two phones. I tried to call. They said my wait was 40 minutes and the call back services doesn't work. I refuse to pay this bill because the service for which they are billing doesn't work.

To the point. T-Mobile service is just bad.. period. Horribly weak signals in home with router and upgrade. The saddest weakest service I have EVER had the displeasure of dealing with. I really tried to hang on because their call in centers aren't bad but their coverage is well I already said it.. Gonna have to give Starlink a try. I'm thinking.

Company used to be consumer friendly, they have totally changed as they got bigger. They didn't honor a recent upgrade promo that was clearly outlined on their site and told me straight out "too bad". The old t mobile wouldn't do that. Their customer support is lousy, home internet stinks. Be careful dealing with these clowns. Look at their rating here - 1.4!! Awful...

Just gonna keep it short. Past couple weeks it's been very inconsistent. And it always happens at the worst time such as; trying to send a text, search up something, trying to call, or even a game of clash. I don’t know what’s happening with the servers right now but man has it been frustrating to deal with.

Very slow to open apps and download or upload. Painful! Turn tv or devices on and wait and then wait some more. When trying to connect to Amazon Prime, Netflix, You Tube, Paramount, Painful and should we still have connectivity this slow in 2025? Mediacom much faster, the only issue with them are the bait & switch rates that rise unsuspectingly. Shady shady.

I heard this was a decent company. Well I gave them a try and well needless to say what a mistake. I waited on my box in the mail which was 3 days late then I had to set it up and from the time I plug it in the signal was so bad. I used my data on my phone. What a joke for internet. Then didn't even have it a month and because I didn't pay when they wanted they cut it off and charged me for 2 months. Double my bill a little more but if you're looking for internet you don't want to use this Company. I'll never recommend them to anyone and by the way I didn't even use their internet 2 hours in that month. Check somewhere else.